SureStay Plus by Best Western Plano

So I stayed at the church they last year and it was very pleasant so We decided to book rooms this year again at the sheriff's late for our seminar we normally stay here for about 5 days and as I walked in it was very pleasant to see that they had obtained their liquor license the lobby was extremely clean and bright and very welcoming and as always Mahek greeted us with a friendly smile she's always so welcoming and always so pleasant no wonder they have Made her the new GM of the Facility it suits her very well as always she looks like she enjoys what she's doing and it shows we will most definitely again next year book the same room and wish this facility nothing but the best keep app the good work guys

The overall stay is perfect, hotel looks really very Nice and staff maintained it very well, lobby looks very Nice and the atmosphere is good rooms are very clean the hallways smell good too. Mehak at the the desk She's the Best manager. I'll surely recommend this hotel to all for who ever comes to plano area

The rooms are very clean, lobby looks very nice, they have coffee 24 hrs. The front desk manager Mehak she's really very nice with all the guest here. I personally recommend this hotel too all because of the good service and good environment. Ask Mehak for best price and good services. She'll help you out with the best deals.

My stay was overall pleasant. Clean room, the staff was friendly and attentive. Didn't have to worry about to much noise, it was relatively quiet. Breakfast can use a broader menu. I don't eat pork so for me my options were limited.

This hotel is so gross! The shower/ tub is either rusted or covered in some sort of red orange stain, we couldn't/wouldn't shower. The entire building stinks of chemicals so strong our noses were burning and we had headaches. We stayed less than 2 hours and checked back out because we discovered the bedding was dirty and covered with strangers hair.

You are greeted at check-in with the requirement for a $50 "security deposit" which they hold for several days. This is not mentioned on the web site. I was insulted and I would not do business with any hotel that required this. Also, the heating/cooling unit in my room was in need of repair. Breakfast was below average.

Breakfast option is below average. We have stayed in other Best Western Hotels in the past, where the quality of food is much better. We had an issue with toilet flush, which wasn't working. Had to change rooms in the morning, which was very inconvenient to me and my wife. Beds were not that comfortable.

This was my first time at a Best Western Sure Stay hotel, and I was quite satisfied. While slightly "worn", the room was nicely appointed and clean, and the bed comfortable. The breakfast selection wasn't broad, but the offerings were good. Although a fairly frugal traveler, I spent a little more than I typically spend to stay here … but I was glad that I did. I would certainly return.

Cutlery for eating food was missing, which gets annoying. Basic slippers are needed to move around, should be taken care off. The restroom specially the bath tub needs to be cleaner. The staff was great but i have not had great experince with breakfast. I avoid even trying trying the breakfast as it is not a great experince.

Never will I ever stay at a Sure Stay. It left me marked for life. First time experiencing a stench of illegal use through hallway. I had kids with me so if I covered my nose that says a lot. I'd feel awful for infants and toddlers experiencing this. Stayed 2 night & switched 3 times for toilet not flushing. I notified front desk of issues. Then, the breakfast is not all that unless you like powder eggs. The only good thing was the coffee. The beds were comfy, pillows need to be switched they look small. Plus, sleeper sofa was in room. Due to the bad experience at this hotel, I'll only stay at the original Best Western hotels.

Pet hair balls everywhere dirt in the tub room smelled on dog urine toilet didnt work $101 for a night of living hell.. this place is equivalent to a ghetto motel. This should have only cost $40-50 a night.

Appreciate the respect from the staff! I am an artist as well and had to borrow a pencil sharpener for my charcoal pencils and Sarah was so nice to allow me use of the office sharpener and made me feel so happy to have an automatic sharpener and made me feel like I wasn't just a stranger when we stayed!

The only good thing that came out of the stay at this particular hotel was that Jacalena (?) checked us in. Her charismatic energy and customer service is top notch. Now, the facility on the other hand was without hot water, and apparently had been for a few days before our arrival. Only we were to be notified until AFTER we had arrived, checked in, and paid. And it was too late to go any where else. I understand, things happen, that's a part of life, but at least offer the customer some type of discount, or heads up. Management really dropped the ball on this one, but I guess that's what happens when ethics fall through the cracks and everything is about the customer's dollar.

Jacquelina was exceptional. She assisted us with some special needs without a skip of a beat. She was friendly yet very professional and speedy without us feeling rushed. That's very hard to find in today's world. We just really enjoyed our stay. With the troubles we had while in the Dallas area during our stay, it was really nice coming back to the hotel and feeling welcomed and relaxed.

Location very easy with restaurants and markets all within walking distance. Rooms large and very clean and house keeping attentive. They also are not intrusive - pool is clean, breakfast is a bit better than the usual that you get other mid range hotels. The front of house staff are fantastic and friendly with lots of advice and help. Only one was well below par who was absolutely a "not my job" person with atrocious customer facing skills - if you get her then dont bother asking anything, wait til the shift changes and all will be well, everyone else is a dream. So - overall, very happy - clean, big rooms, fridges and miscrowaves in all rooms, large rooms, beds are proper King size and everything feels new. DO book here - DONT book across the street at the Baymont as you will absolutely regret it!

Make sure that you check where you are staying. I promise you, saving a few bucks here may not be your cup of tea. And make sure you don't want eggs for breakfast unless you are into the hockey puck style eggs on the frozen sandwiches in your local grocer.

This is not a safe place do to surroundings.turnover is high all the good staff is gone. Owner has no clue how to run a hotel. Outdated,rundow,dirty. Bring your own pillow theirs are terrible will never go back and will never recommend.

We asked for trash and towels only. The first day we had the room cleaned. We were excited they would go above and beyond for it. The next day only towels and they were just thrown on the countand knocked over a lot of our belongings including a bottle of perfume I just bought and it literally had almost nothing left in it by the time we got back from work. The last day no trash or towels at all. The elevator and our floor smelled highly of weed. The smell even came into our room. We did have an extremely loud walker above us when we asked if something could be done nothing happened. Apparently the front desk clerk went to listen and heard nothing. We could hear stomping the entire time. From 2 am until we left for work on we hardly got any sleep. The man standing at the desk said unless he can hear it there is nothing to be done. Like really? My husband is a manager for a hotel and he wouldn't let it fly. He would of called them to ask not to walk hard on the floor. Speaking of floors there is so many buckles in the floor some spots I was scared to walk on the floor. They only had one rolling trolley for the entire hotel we ended up having to carry all our stuff to the car. As a family of 3 we and staying almost a week we had quite of bit of stuff. The men staying at the hotel were both drunk and obviously high they didn't care of there were other guest. You conversations through the walls. A few of those conversations were extremely inappropriate especially for a 9 year old. This used to be our favorite place to stay. In September when we stayed there they were going through management changes apparently which was understandable but it has gone way down hill.

Quick in and out on the way to a Jason Isbell concert. Room was nice, but we were in and out. The staff, especially the lady who checked us in was delightful. Have used this property before and highly recommend it

We moved to another room due to noise and odors. Both rooms had broken refrige & they exchanged it same evening. Staff failed to call if the TVs couldn't be fixed. So family had to stay another night.

When I woke up I had bug bites on my left arm. I woke up to look for whatever was biting n didn't see anything. I reported to front desk. And lady just said okay I write down I showed her my arm felt like she didn't care

Old Best Western with new name. Hopefully, new name will be followed by new things inside: door handles and latching mechanisms very old--barely work, no usb ports for charging phones, etc. Bathroom actually had old fashioned rubber bathmat to put down in tub (!). Bed was fine, room size nice and big, frig, microwave, TV all okay. Breakfast was average.

The hotel was a good deal for a decent price. The room was clean although the blow dryer was broken and they were unable to replace it as it is secured to the wall and they did not have a replacement. They were unable to move me to a different room either, but I managed. The breakfast was the usual fare: scrabbled eggs, bacon, assorted pastries, cereal and juice. The A/C worked well. I would stay there again if I needed a place to stay in Plano.

I now understand this hotels ratings. When I looked at TripAdvisor before I booked, it seemed to be a lot of very mixed reviews. One even calls it a Kings Palace. It's not bad per say. It's an older building that they've worked hard to update. We saw a lot of the updated paint, TV's and carpets. But our bathroom door was literally 1/4 eaten by water damage and age. Our tub was stained. The sofa sleeper was stained. The pool had bits of pool siding that we constantly fought off of our feet. But the pool was warm. The hot tub was great. There's a solid work out room on the premises. I think our greatest concerns were when we asked for pool towels (for five of us) and the front desk attendant gave us two—he told us that was all he was allowed to give and that they can't keep towels at the desk. We made it work. But this morning, my husband took our three kids to breakfast and was standing IN LINE at 8:50. It was exactly 9:00 when he made it to the front of the line, through no fault of his own…. The breakfast host refused to serve him since breakfast ended at 9:00. She was “kind enough” to give him 6 pieces of bacon for our kids. While this property has no control over properties near them, the Quality Inn next door was FULL of partying from last night until this morning. Walls were thin and we heard a lot of it. We were on the first floor and I worried about shootings, but that's just me. So this wasn't a bad property. It wasn't a bad stay. But we definitely won't be back again.

Excellent place to stay in Plano. Everything was a plus plus. Very friendly staff! Every member we met spoke with us. Room was large, equipped with everything we needed, and super clean. We will definitely stay there again anytime we are even close to Plano. Just to suggestions to management: place a bench outside by the smokers ashtray, and some thing on the bottom of the tub to reduce slippery surface.

The room is nice enough but I spent the entire evening trying to get on their Wi-Fi. When I called the front desk they said that some of the rooms furthest away from the router don't get access. They should put that with a disclaimer when they say they have free Wi-Fi.