Best Western Plus Placerville Inn

Amazing service, Friendly and attentive staff, Outside is well kept and very clean room, well-done breakfast. Close to old town Placerville, Apple hill and any needed shopping. Restaurants aplenty 5 star rating

We stayed here for two nights on the lead up to Thanksgiving paying a whopping $250 per night. Given the cost we would have expected something pretty decent. This place is old and in dire need of updates. To be fair - the staff are friendly and nice and the room was clean. However - everything is old and patched together. The head-rests on the backs of the beds were stained from customers heads. Completely gross. The owners of this place need to put their hands in their pockets and do some updates to provide a fair experience for the prices they demand. I feel bad writing this review as the staff were nice, respectful, and working hard. But OWNERSHIP - please take note and invest in your property. It is out of date, old, and in DIRE NEED of updates.

Very good hotel and staff at Best Western Placerville when we visited Apple Hill. I had a problem at check-in with being charged a pet fee for service dog. I was careful to be courteous but said charging for a service dog is illegal. She still charged. At breakfast the next morning Tracey at the front desk was surprised and immediately removed the charge without me needing to ask. She was kind, friendly, and we swapped service dog stories! Breakfast was very good and staff friendly. Hotel room, halls and grounds were spotless. Dog friendly too. This is my second stay here in as many years. I will definitely book here again. Right price, staff, and comfortable room. Thanks Tracey & BW.

No hot water in the morning. No USB ports, very few available electric outlets. Beds are lumpy and noisy. Staff checked me into a room that already had sleeping people in it. Avoid this place at all cost

The carpet in the halls of this hotel are very dirty, which I visualized right after I checked in and was heading to my room. Yes this hotel is old but carpets can be shampooed or replaced. My room was not filthy but definitely suffered from deferred maintenance. It was expensive to stay here also but what I found really disgusting was the bathroom in the breakfast area…there was urine all over the toilet and it was downright filthy so filthy that even if you really need to use it DON'T…that's how bad it was! Years ago Best Western gave me a price for a hotel room, then when I arrived told me it would cost more, right then I vowed I'd never stay in another Best Western, this visit shows me yet again that this is not the hotel chain for me and I mean it this time, never ever again!

I stayed to get out of the heat. 3 days gave me time to rest and have the grandkids over to enjoy the pool. Took full advantage of the pool and complimentary breakfast.... and AC! I live in the area but don't have ac at home. when the weather is over 105 I'll most likely stay there again.

Over all the property is well maintained. I was glad to see the rugs had been replaced by tile flooring that is easier to clean. However there was an issue with the bedding. I had over 100 bug bites that i believe to be flea bites. I told the front desk as well as calling the hotel when we returned a few days later from our road trip. I received no response. The hotel needs better room cleaning after a pet is a guest. . MORE ATTENTION TO CLEANING !!!

Nothing about my stay here was acceptable. The room was noisy. The bed was too soft, The bathroom was the worst: a toilet that wouldn't flush a fan that didn't work, a shower where the flow of water was weak and the water temp fluctuated from hot to cool to hot again.

Room was clean and pretty quiet, although there was some modest highway noise. Nice fridge and microwave. Hot water in shower was super sensitive and difficult to tune. No elevator, so must use stairs. Breakfast was pretty good with a nice selection of hot and cold items. Good quality, too. I'd probably stay there again, but it was a little expensive, given the overall experience.

Upon checking in we had a delay do to our payment method, staff did not handle the issue promptly, accordingly or in a friendly manner. They were rude, pre occupied by their personal tasks and did not seem to have full knowledge of procedures and policies. When problems occurred in room staff responded rudely by replying that we were making false statements about bugs in room. The room was filthy. Grime, dust, hair, dirty sheets, odor, outdated appliances and faulty electrical outlets.

This is a beautiful, quality hotel. I'm a single women travelling alone and the hotel is very safe, quiet and clean. The hotel staff was wonderful! Makayla and Tracey made my stay perfect and helped me when I needed to extend my stay at the last moment; not an easy task with near full occupancy. I look forward to my next stay at this wonderful establishment.

Stayed to get ready for my wedding and most of my guests stayed at this property and I had an awesome experience. the staff were so welcoming and helpful, even before my stay, and it made it an enjoyable stay. It has basic rooms and amenities.

Nice rooms and friendly staff. The woman at the front desk, Tracey, was very helpful and went above and beyond to get us what we needed for our stay. She even personally and promptly brought us extra blankets and pillows for our room and before heading back to the front desk she made sure we had everything we needed. Josh on evening shift was very nice and provided us with what we needed from the small "store" in the lobby. I would recommend this place if you're ever around Placerville. They also have a great breakfast and the staff is quick to point you in the direction of fun things to do in the area during your stay. They are always staffed in the front so you're never far away from help with anything you need because it's just a phone call away.

I was snowed out of my home due to the blizzard that came through town. I made a reservation for my family of four to stay the weekend and bunker down. Tracey at the front desk was incredible! She was so polite and friendly. Her sense of customer service is out of this world. She went above and beyond at every turn. The breakfast was fabulous and I was even able to do a load of laundry and soak in the hot tub. The entire staff was so accommodating and concerned about the quality of our stay. I HIGHLY recommend staying at this hotel. It's the only good place between Eldorado Hills and South Lake Tahoe.

I found the room to be very clean. The continental breakfast had good selection and the temperature of the food as appropriate (not cold and too hot). I would recommend staying on the parking lot side as the traffic on Hwy 50 was on the noisy side. Staff was friendly. I had trouble with the door and the desk clerk came up to the room to provide assistance.

The phones in the room didn't work. Breakfast was empty since 9:15 AM. - dm breakfast until 10 AM. I went to the front desk to speak with “Tracey” at the front desk - she was on a personal call on her cell phone, talking about how she's always lived as a bartender, she doesn't have a place to stay, and has to make a choice. It was loud enough for anyone to hear at the front lobby. I looked around the front desk so she knows I'm I was waiting at the front desk so that she knows that I needed to speak with her regarding the breakfast. Once she saw me, she raised her index finger to signaling me to continue waiting, while she continued her personal phone call. Once she got off the phone, I explained to her the situation, and she stated that no extra breakfast was going to be placed outside because she is not responsible for the breakfast. I asked to speak to the manager She stated that she was the acting manager at the time. I questioned how she is the active manager, but yet can't do anything about the breakfast. At this point, she just completely ignored me I asked for her name and she told me wall pointing at her badge. Very unprofessional and rude. Will NEVER return.

All in all, a very comfortable hotel on the edge of historic, downtown Placerville. Nicole, the front desk attendant was friendly, helpful, and very knowledgeable. She was also compassionate. I had serious car trouble; when I returned to the hotel a three hours after I had left for Tahoe, she was surprised to see me. She had checked me in the night before and confirmed my Best Western rewards. I told her that I needed to check back in because my car was being examined and I had no idea how many nights I might need to remain. She stated she would put me in a room that I would be able to stay in as long as necessary. It turned out I only needed one additional night. I only wish AAA had the same commitment to customer service/satisfaction that this young lady showed me.

Great location near Apple Hill and close to Old Town shopping and dining front desk staff very helpful and friendly. Location a little hard to find the turn but fairly quiet and secure. Room was large and bed comfortable.

In error I booked a room at this inn through a third-party site called hotel planners and did not realize I did not have the right information about when I could cancel the reservation. When I spoke with the manager of the Placerville Inn and told her how I was not given the correct information, she immediately went to my aid by going to the proper people to help me to cancel the reservation with out penalty. I want to make sure others don't make this mistake and book through hotel planners or other unscrupulous websites!

I wanted to share my experience this past week. I planned a trip to Northern Cailifornia , Placerville, with friends close by, for a short getta away, as I live in Idaho. I travel often for work and have had many different experiences in Motel/Hotels. Some good some bad. Here at the Best Western in Placerville I checked in early evening and the young man whom greeted me was so pleasant and helpful as I had just drove for over 12 hours and was exhausted, ready to check in. The morning breakfast was surprisingly GREAT!!! Lots to chose from fresh and hot. Didn't have to microwave a frozen sausage biscuit... Clean inviorment pleasant atmosphere, workers were friendly, and helpful. Enjoyed the downtown shopping and the Redhawk Casino, didnt have to go the South Lake Tahoe... Time goes by to fast and it was now time to check out. I was surprised to have been greeted by such a friendly gal, Tracey was her name. What a gem she was...asked all the right questions to someone just getting up and looking at another 12 hour drive home. I had an issue with my bill explained it to her , again she said all the right things to keep me happy and satisfied. Wow...I was truly impressed with the customer service I had received. Not to mention that I am a customer account specialist in my work role and seem to always take note of others providing customer service. Thank you Tracey. Thank you Best Western. I am already looking at booking another trip your way!

The place needs to be updated a little in the presidential suite. The shutters were clean but behind them were quite dusty. The staff go out of their way to help you. The breakfast was great and the woman kept the place spotless, even with some of the slobs.

We asked for a ground floor room because of my fractured foot. We were given a ground floor room but it was across from the ice maker. At 4:30 am, someone started the ice maker and must have been filling a bathtub, there were so many ice releases. Of course this woke us up and then again right before 7 am. Very poor sound insulation, traffic was heard through closed windows all night long. The breakfast was not something I would pay for … However, the room was clean and so the housekeeping staff did a good job. We thought about getting another room but it was too much effort to do so.

If you are going during apple festival time at Apple Hill a few miles east of Placerville, go there during the week. Weekends during this time a very congested, even hours around noon during the week tend to be crowded but manageable. Still all in all this Best Western is just perfectly located for a visit to Placeville and gold country.

Had a wonderful stay. The property is in a excellent location. Rooms were clean and breakfast was great! I will definitely stay here next time I am in the area. The staff told me their going to start renovations soon and the elevators are going to be a huge PLUS.

I usually have great experiences at Best Westerns but this is unacceptable! I booked this hotel 35 days before our stay for a king-size bed for $224 a night. My husband has arthritis in both hips, and our only requirement is to have a king-size bed. Upon check-in, I was told that we had been changed to a double queen. I asked the clerk why but she just shrugged it off even after I explained the medical need for a king bed. She claimed that the manager "should" have called, but she waived the occupancy fee and gave us $30 off. THAT WAS A LIE! We ended up paying $50 more than what our reservation was for.

Nice, clean hotel in a safe area. The breakfast wasn't the greatest but we made do with it. The air conditioner blew very cold which was nice since it was hot out. Pet friendly. Good place to st Y when visiting Placerville.

We were evacuated suddenly during the Mosquito Fire in El Dorado County - after returning home from a week long event in Nevada. Booked through Hotels.com, for 2 nights, and was thankful we could extend our stay, because our town was still on lockdown. LOVED our room and all the kind and helpful staff - especially Tracy the front desk clerk. The room was clean and comfortable and on the 2nd floor you can sleep with the door open at night, as long as there's no smoke. Room service people are all super friendly and helpful, and just staying there made us feel better through the stress of wondering if we'd have a home left or not. Thank you everyone!

On a road trip I had made a reservation two months in advance.... the room was by the freeway. It was not a busy hotel. Not sure way they placed us there. It needed a deep cleaning and repairs. Lucky it was only one night

The two main services of a hotel room are a comfortable bed at night and a hot shower in the morning. There is nothing quite like having no hot water in the morning. In the end, I was apparently the problem for complaining about it.

The room did not lock. I spent 5 hours waiting to get this problem resolved. The manager went home before they got it taken care of. It sucked because I couldn't leave the room with my stuff in it. We could not attend the function we were there for.

Pros: • Front Desk Staff • Ability to request late checkout • Easy access to pool • Breakfast Room Attendants • Breakfast Availability • Location (90 minutes from Tahoe, 30 minutes from Sacramento) • Room size Cons: • Beds • Noise This property isn't really up to the standards I expect of a “Best Western Plus.” The price is about half of similarly appointed rooms in Tahoe so I wasn't too upset, but the inability to get to, and stay, asleep was an issue.

Very noisy both from the freeway and from inside the hotel. Air conditioning unit kept us awake plus you can hear people walking about upstairs and in the corridor. Having signed to say we wouldn't being a dog in the hotel there was a dog barking all night in the room next door! Breakfast was inedible. Coffee undrinkable.

I'll make this quick… From check in to check out, my needs were fulfilled. Comfy bed Clean room Nice bathroom Deliciously prepared breakfast Helpful and friendly staff! Well lit parking lot with plenty of parking

Rooms need updated. Very loud Hwy and street noise. Dante at guest check-in was “Awesome” Great customer service. I was told the pool/spa area was recently updated, tile, coping and grout were old and missing in places. The spa jets did not bubble so I would hate to have seen this pool area before they did updates.

Great friendly staff. Beautiful clean, comfortable rooms. In room coffee, microwave, and refrigerator. Great towels, pillows, and bedding. Very nice pool. Excellent breakfast. We loved our room and wouldn't hesitate to stay here again. Very good location, centrally located off of the freeway, but not on the freeway.

We thoroughly enjoyed our stay at the BW Plus Placerville Inn. The staff are consistently friendly, helpful and welcoming. Front desk, housekeeping, breakfast lady and grounds crew people ALL made a point to greet and chat with us. The room was clean and comfortable. The pool was clean and refreshing. The fitness room had everything we needed to maintain our workout routines. Breakfast was greatly appreciated and good. A hotel doesn't have to be flashy or new....it's the people that make an experience great.

Had some business in El Dorado county d stayed for a couple days. Check I. Was quick and easy. Breakfast was great. My room was very comfortable . Don't miss out on the pool and spa great way to end the day. Definitely will be staying here again

Workers working until 7:15 pm in next room, breakfast ends way to soon 9am -employee closing down prior to 9 instead of waiting until 9, Maid staff VERY loud in the morning in the laundry room and halls.

Finding laundry room & navigating the stairs was a bit of a pain ; but other than that this is a great hotel. The staff were quite helpful. This included helping us with luggage! If we come back along Hwy 50 in the future, we will try to book a room here. Money wise, it's a good deal. Laundry was cheap!! $1 and $1.50.

5 stars for this location. The staff was friendly, helpful and cheerful. The location is well maintained and the breakfast, included in the price of the room, was generous - eggs, sausage, make your own waffles, yogurt and breads. i absentmindedly left my rx glasses in my room, housekeeping found them and the hotel mailed them back to me for a small charge. I was more than grateful. Their sign is a little hard to see from the highway (due to foliage) so look carefully are you approach the location.

I searched for a hotel that allowed dogs of any size (many just allow small dogs or certain breeds) and was able to book a room at the last minute over the July 4th 2022 holiday weekend. I booked the room to get out of my neighborhood due to the endless illegal fireworks that go off around the 4th of July that are very difficult for my dog. The rate was very affordable and the room was ready early so I was able to drive up right away and check-in. The woman at the front desk was very nice and knowledgeable and got me registered in minutes. My room (#102) was near the hotel's laundry room but I never heard the staff or machines going. It was very quiet the entire time I was there. The room, linens, and towels were all exceptionally clean and the pillows were great (I need to find out where they buy them so I can have some at home). The TV had an excellent picture with many channels to choose from. The water from the tap was excellent too - I never drink the water from the tap at home but the water tasted great. Since I booked so late I was not able to get one of the pet-friendly rooms that have a sliding glass door from the room to a little patio and grassy area for dogs but I will certainly be here again next year and book early so I can get one of those rooms - they look great! I've already told my dog-mom friends so they can book here as well. Oh, and be sure to let them know if you're a Triple A member - you'll get a discount. This is a great place and I highly recommend it!!

Arrived at designated time and room was perfectly ready. I had pre checked in and it was a breeze. Staff was helpful and friendly all through my stay. Lobby person went out of his way to assist both myself and Spouse when needed.

This hotel is very well kept. After we were very friendly greeted we found our room to be spacious and clean. The mattrass is harder than most hotelsbeds and we love that we slept on the bed instead of in it. The bathroom had a curved waterrod but very low waterpressure. We got towels and toileteries and were served a breakfast with great choices. They had different kind of breads, cereals, yogurts, fruits even had granola to pick from and warm items. They kept it clean and very well stocked during breakfast.

The presidential suite was great! Right off the pool, no sharing of walls so that was nice. However, I would caution others for this room in that other guests using the pool are able to be heard inside the room.

Stayed here with the wife on a recent trip. It was located with easy access to both CA Highway 50 and CA Highway 49. The hotel was clean, but showed signs of wear. My main complaint about them is the breakfast buffet. The food when I was there was a bit old and tired as well as sparse! The staff kept saying, "We will have more in about 10 minutes, and that they were following hotel rules!" Hmmm! Anyway, would probably stay there again. Additionally, the Mexican Restaurant that they tout as being in their parking lot, didn't show any signs of life when I was there.

The rooms were very clean, Plenty of hot water, Convenient location to highway, friendly staff. Breakfast was more than adequate. Nice Mexican restaurant in the same parking lot. Would definitely stay here again.

This hotel exceeded my expectations. The staff was friendly, Knowledgeable, professional and kind. The rooms were clean. Pets are allowed, but I know the rooms were extremely clean because I had no allergic reaction in them. Staff on hand 24/7, even at 430 in the morning. Red Hawk casino is only 2 exits away. Will definitely stay here again.

We checked into the Best Western Plus in Placerville on Feb 11th 2022. The room was great size and we booked one with the fireplace to be a little more cozy. The bed was comfortable and the bathroom was clean. There is no elevator and we were fine with the stairs as I dont like elevators. So if you have a special needs person with you make sure you book a bottom level room. I know the property is going through a refurbishment and cant wait to see the new changes next year. The staff was super friendly and they checked on us to make sure our room met our needs. It is conveniently located next to US50 and about 4 miles to old Hangtown. The breakfast was just perfect just enough to get you going to your next destination We look forward to our stay there again.

Needed a place to stay while on the way to Tahoe. Found this place. Excellent service, rooms were clean, and great breakfast with strong selections. It was a very pleasant stay for me and my family. We will definitely come back when we're in the area again.

Our stay was great! Was upgraded to the presidential suite and it was amazing! Fireplace, jacuzzi tub, couch, quite and to itself across from pool. It was worth the wait for it! Great location and breakfast!

We have stayed at this hotel several times in the past years and we always found the room furnitures to be outdated. However this last weekend our stay was quite nice. They have updated the furnitures, beds, and beddings. Carpet was newer as well. Finally felt nice about the room. Glad they were able to have some reno done

I'm afraid the only positive things i could say was the staff was nice enough and breakfast options good. The bare sofa mattress was unspeakably filthy (see picture). Had to call for bedding and cringed putting my children on it. No mattress cover was provided. Balcony would have been great had it not been engulfed in cigarette smoke and marijuana from all the neighbors who disregarded the no smoking sign. Trashes we're overflowing in the breakfast room. I submitted my review to them at their request. We paid $215 for the room, $100 would have been too much. They need to do better.

The hotel is close to Highway 50, Apple Hill and downtown Placerville. There is no elevator, so check on room location if elderly or handicapped. Standard hotel room. O.K. (hot) breakfast. served 6AM to 9 AM. Computer in lobby available for use. Room rate was $134.

Our room did not have a working air conditioner, and when we called to ask for it to be checked/repaired, two maintenance people couldn't figure it out. They told us the hotel was sold out so we couldn't move rooms. We also couldn't open the window because (1) there was no screen or safety bar or anything preventing my young children from going out the window and (2) the hotel is right by a major freeway so it's incredibly loud with the window open. At 3am my family of 2 adults & 3 kids decided to end our trip because it was just too hot in the room and we were told there were no other rooms. When we went to front desk to check out and leave our complaint, the front desk agent had a room for us that worked great. I don't know how that wasn't offered to us hours earlier. I will never stay at this hotel again - worst night of sleep ever, and almost ruined our family trip. The front desk agent who moved us was wonderful - I wish I remembered his name.

My service experience was excellent. But the franchise owner clearly is pocketing every dime and not reinventing in the place. It's as worn as any Best Western I've ever seen. BW needs to inspect the place and see if it's living up the the Franchise agreement.

Such a friendly and kind staff! They exceeded my expectations and made visiting Placerville such a treat. Got my work done and managed to sneak in a round of golf nearby too. Will definitely recommend to my coworkers and boss. Also, there's a nice Mexican restaurant next door. Pool and Spa were nice and clean.

Very disappointing for the nightly cost. We checked in at 3:15. I called town at 3:30 to ask that they bring bedding to the room for the pull out couch as there was none in the room. I asked them to please come in as we were heading out to a wedding. We returned to the room at 10pm. No bedding was in the room. Attempted to contact front desk multiple times and no answer. Walked down and was handed one blanket, told there was no pillows and that he would bring the sheets and another blanket to the room. 30mins later I attempted to call the front desk 10times. Finally an answer and told that he can't find the guy with the key to the bedding and will bring them down when he finds him. It's 10:30 at night, requested this at 3:30 in the afternoon. Paid $300 for one night in this place which all around, not worth! Do not recommend

Needed this room on short notice and Best Western was most accommodating in getting us in. Hotel has easy freeway access and centrally located. Hotel doesn't have an elevator which did pose some troubles for my wife. For the money you can't go wrong

I'm very disappointed with this stay, too noisy almost all the time, the hallways are like echo chambers all the furniture is outdated and well broken in (the bed was comfortable) the bed is right next to the air conditioning unit which is right up next to the bed.... In my personal opinion this particular property is not worthy of the "Plus" branding.. Not sure if I'll stay at this location next time I'm in Placerville.

Comfortable bed, clean room, however most rooms are facing the highway so it can be noisy. Maintenance and cleaning crew were very annentive with questions or extra requests, front desk not as much. Enjoyed the hot tub and smelling planted roses. When we went to their breakfast at 7:30 am most of the food was gone so not sure if a lot people came through before us or not being stocked properly. You are better off getting breakfast somewhere else. Coffee was good though. There is a Mexican restaurant next to it which was very good but have limited hrs during the week so check ahead to see if they are open. The location is perfect to getting to Apple Hill, Gold Bug Mine, or venturing into Placerville on Main Street which was fun.

The hotel was very clean. The staff at the front desk were welcoming, friendly and helpful. Anything we needed was provided immediately with a smile. The rest of the staff we encountered were just a friendly. The breakfast room was very clean, well stocked and pretty darn good. We would definitely staff here again.

To start did pre check in on the app the night before, got there 15 min before checkin room not ready, told to come back, we came back & room still not ready, we had a wedding to be at! Beds horrible!

This hotel was very quiet and the people who work there are GREAT. Holly, Daryel, and Mark were awesome. It was hard with no elevator and the hotel seemed a bit rundown. It was clean and as I said the rooms are very quiet and it is near stores. I give the people who work there an A+. Thanks!

During our resent stay, 8-15-21/8-18-21, we were impressed by the cleanliness of this location as well as the room itself.. It's still following Covid protocol with staff wearing masks. But what truly impressed us was how the staff handled the challenge of a huge, severe fire in the nearby area, which broke out on 8-16 on. Nearby towns and areas were evacuated. Many locals had to leave their homes. With the Inn completely full, but locals having nowhere else to go, this hotel opened their parking lot to anyone in need . Staff was wonderfully kind to all, keeping us all informed and calm. Truly amazing and VERY much appreciated.

We stayed here for a nearby wedding. I will echo what others have said. The staff at this hotel are very friendly and helpful! Nick was super at the front desk, and gave us an excellent recommendation for breakfast at a nearby local restaurant. We had some room key problems and even the maintenance person was great in helping us. I must let people know that this multistory hotel does not have an elevator! So, if you want to avoid caring your things up stairs, request a ground floor room. We thought the room was clean and useable. The in-room air conditioner was quieter than most. Just realize you are not staying at a Ritz, and you will not be disappointed!

We're checking in for a family Wedding and couldn't be more pleased with the friendly helpful service we received from Nicholas & Josh. Both welcomed us with opened arms, explained the rate, the hotel amenities and even gave us suggestions on what to see and what to while in Placerville. These two gentlemen provided the type of service we need to more of especially post COVID . #bekind #greatcustomerservice #bestwesternvips

We stayed here because shuttles had been arranged to transport guests to a wedding we were attending at nearby venue. The rooms were decent with laminate wood flooring (so much more hygienic than carpet). Even though our room was right next to the pool and people were actually swimming when we went to bed, we didn't hear a thing all night. It's a typical Best Western, but what made it stand out was Nick at the front desk. He was kind enough to switch our room so that we could have one with an early check-in (otherwise we would've missed the shuttle...which was coming to get us prior to the hotel's 3pm check-in.) Nick was kind, patient, incredibly helpful, and has a great sense of humor. He made our stay enjoyable and stress-free. Thanks Nick!

Faulty air conditioner, cover fell off in middle of night to laminate floor, ugly way to be awoken. Filthy dirty inside, needed new filter and cleaning; took two calls to finally get somebody 6 hours later. No refresh as promised, coffee ran out, towels ran out, kindergarten height toilet.

Great rooms for reasonable rates. We had a poolside room, super clean and convenient. Rooms are large in size with refrigerator, microwave, coffee maker and flat screen. Nick helped us out with local information and places to visit. Thanks Nick!!!

This hotel is nice, has a nice pool. Kinda small but is fine for this size hotel. The room we had 340 was big, but it's view is of the side of the hotel they were staging some construction materials. Not a great view, but I'm not sure there are good views from here. The only thing I was disappointed with is that it's not near the downtown of Placerville. But otherwise it was nice, clean place to stay the night.

Noisy, the room was facing the street. Old windows did nothing to block the sound, pretty much sounded like we were camping in center divider of the freeway. Furniture stained, door lock jammed all the time, had to fight our way into the room. Next time we'll stay in Folsom.

This hotel was a welcome relief after a long, hot motorcycle ride. Like most hotels, the air conditioner wasn't on but it didn't take long to cool the room. My only gripe is that I had requested a top floor and was given a room on the second floor. I didn't know there were 3 floors. Hard footsteps above and a loud neighbor next door.

Best Westerns have not failed me yet. Clean, comfortable and updated. This B.W. shares a parking lot with a Mexican restaurant, so we took a hop, skip and a jump to dinner. It's also near a family fun center in Pollock Pines, and 25 minute away from Whitewater Excitement rafting.

Check in was lengthy and I did not get the floor I was told. Requested maid service on day 3 was ignored. Had to take my own trash out, lug wet towels to the lobby, use own soap. Telephone didn't work, room key failed a lot. Key to get in building was broken door jammed open with a rug. Pool cold, Jacuzzi cold (no heat) and water didn't look good. The hotel is in a good location, but lots of issues

Memorial Day weekend 2021. Unresponsive staff. Made no attempt to fix problems. Stayed 3 days. Safety issues: during stay Smoke detector fell off ceiling, The heavy fire resistant door to the staircase was coming off its hinges.Key card entrance door to the building was non-functioning. The door was left propped open during the night.Tiles fell off baseboard in bathroom. Sink drained very slow upon arrival-never fixed. Reported functional and safety issues twice. Never fixed. Safe broken. Floor filthy upon arrival. Curtains torn. Windows filthy. Safety issues: Key card Entrance door to hotel broken, left propped open at night, Paint peeling off building. Air condition unit covers laying on the ground. Hot tub not heated. Pool not heated. Smooth tiles around pool and spa decking - hazardous when wet! Exercise room closed (this is after State opens these to public after earlier covid closings) Three story building NO elevator. Website not updated. No luggage carts on 2 of three floors. Ran out of do not disturb signs! Asked for replacement towels at front desk and they were out of hand towels. So much more. Worn out hotel that is not being cared for. If it was free I would never stay there again. My collegue who was with me agrees. Would've left if I could've gotten another hotel within 60 miles. But everyone was sold out due to the holiday.

The room had a horrible smell. Sink was clogged. Cigarette smoke pulling in through my vents. Iron broken. Towel stained. Extremely noisy outside in parking lot. We got in at midnight from a wedding and people were blaring music and smoking outside our room. Dog poop right outside our sliding door to patio area. I told staff. They said it's the owners responsibility to clean up. The owner was long gone so I had to deal with looking at the poop. :( I wonder if it ever got cleaned up….

Great location for a quick getaway. Only a few miles down the road from Red Hawk. There is a great mexican restaurant next door with great food and drinks that we just walked to from our hotel room. Pool at the hotel was great for lounging by also. It was a great fun-filled overnight stay!

This hotel is way overpriced. It is old and in need of a makeover. Our first room, which we moved from, had drapes that were shredded - unbelievable! No carpet on the floor so quite load. It was pretty clean but so very tired.

Check in was fine abs location good. Sticker of the door dating room was sanitizes but bathroom had a couple 100 long black hair, so don't think so. Two towels and 1 hand towels in the room. Towels are old abs scratchy. Bed send you to the center abs when you roll over is squeaks like crazy. Pillows were sadly as old as the bed. Time for an upgrade.

This place is clean but worn out. Needs new beds, chair cushions, furniture. It's convenient to my mother-in-law's assisted living facility so that's why we stay there. Close to Placerville which has some good restaurants.

The hotel was very average and I would even say subpar fir the price. The bed was comfortable and clean other than that the rooms were not well-maintained and the outside of the hotel looks in poor shape

Quick and easy walk in with friendly staff. Always appreciate pet friendly hotels, but Would be nice if there was bigger grassy area.. The pool was open which was a refreshing change. Good delivery nearby. Would recommend

The ADA room lacked a shower bench and was told one could be available the next day. The fire alarm was also beeping so the manager completely removed it, leaving us without a fire alarm. No other ADA rooms were accessible so we were told our options were to stay in that room or look for a different hotel. Lastly, the TV remote was missing and the replacement didn't work. Overall management's resolutions were unsatisfactory.

Old, smells, floors/furniture/halls look dirty, paint is flaking off the walls, plumbing is slow so you stand in dirty water, bedding is paper thin. 1st floor is numbered as 200 series.staff isn't that nice and don't recognize elite members.

Overall experience was good. The front desk manager was however very rude. I had talked with her prior on the phone and she seemed very helpful and kind, But arriving the day prior to my reservation as we had family staying at the hotel for weekend, I went in to speak about my reservation and checking in early as we spoke about on the phone and the front desk manger was very rude. Thankfully her staff the next morning were very kind and helpful, thank you to those staff members.

Great staff who are helpful and efficient. Hotel itself is right off freeway. At times vehicle noise can be heard. Room did have some stains in furniture/carpet. Good water pressure in shower. WiFi easily accessed and consist. Overall, great value

Rooms were clean, due to covid there were limits to what was open, and the breakfast was modified, but overall an easy stay. Will be staying here again. Pool, hot tub, and gym were closed. Staff was friendly and polite. Lots of easy parking.

We stayed at this hotel for a work conference and there were MANY problems. The hot water was tepid at best, no screens on the room windows and the TV's didn't work. This is just a few of the problems.

Clean room and friendly service. Best sanitation protocols I've seen since COVID hit. Rooms have seal on door indicating room has been sanitized that guest has to break when entering. First place I've stayed that still included breakfast (COVID safe grab and go) since COVID hit.

The room here was nothing special: clean and comfortable. There is a nice pool area that we enjoyed. Staff was friendly. It was a short drive to downtown Placerville. During one of our days there, there was Sheriff's activity a few rooms down that looked like it ended up in the arrest, or at least a room search, of one of the guests. I was blocked from going down that part of the hallway. Didn't exactly inspire confidence in wanting to stay there again if the Sheriff's department have to be called.

The customer service rep who helped me book my room over the phone was very helpful; however, she told me the BW in Placerville was rated 4 out of 5. I'm not sure why. When we arrived at the hotel, the door to the room was left open with the security latch. Tired from a long trip, we dismissed it. The door was also difficult to open. We had to pull hard to open it. The interior was musty. We brought our own sanitizer. We wiped and sprayed the surfaces for our health and safety measures. The decor was old. The bathtub had a white patch. The bed was not comfortable. What hit the nail on the head for this low rating was the shower. The pull for the shower didn't work unless we turn the knob towards the cold setting. Even then, the shower spray wasn't strong. We put some drinks in the fridge which didn't work. The knob setting didn't do any good. Also, waking up the next morning to see a bunch of construction material was not a site to see. I can't express enough the most disappointing BW stay I've had thus far. Don't ask me to come back here. It will not happen.

I wish I could say that overall my stay here was fine, but that is a bit generous. I liked the secluded location and the male clerk who checked me in. Unfortunately the mattress was sagging in the middle, the shower plumbing left half of the water going straight down the drain, and when I called for a late check out the female clerk was very short with me and it turns out I had to pay $30 more. I had my dog with me so all in all I paid $160 for one night and I didn't even get up in time for the free breakfast.

I'm not really sure why this hotel has such bad reviews? I was seriously pretty worried but the hotels in Placerville are very limited so it was basically our only choice. The room was clean and comfy.

Hotel is run down and feels dirty. Mold in shower, chipped tile, fingerprints on doors, lumpy worn out beds, dirty worn out carpet, old worn covers on bed, nothing available for breakfast, hotel needs updating, exterior needs paint and repairs, desk staff not very polite or informative. I have stayed in many Best Western properties, this does not even get close to Best Western standards that I have come to know and rely on.

Worst best Western I've ever stayed at! Had broken glass in the bathroom when I showed up came back after work wasn't cleaned or fixed the mirrors had sticky stuff all over them and the a/c was broken. Told front desk about all of it said they would have someone get to it when I was at work and nothing ever happened went back to front desk after work and told the person said they would have someone up to fix and clean the mess. Person never showed up!

This hotel is not horrible but not the best. I've stayed here twice in the past month and unfortunately the COVID restrictions are very evident here. The grab and go breakfast is not good (granola bar, lousy pastry and unripe/overripe fruit) and there now is no coffee service. Coffee in the room is okay but no more liquid creamer. You will have to ask for extra towels and no freshening of rooms unless requested. Inconsistencies with friendliness of staff and there is a bit of road noise with the freeway outside the windows. The location is great and we chalk up the mediocre visit primarily to issues related to COVID.

We had the same experience with no housekeeping we were told they would clean if we requested it. We requested it at check in and again Sat morning before we left got back NOTHING clean. No contact yet

We stayed for three nights and could not get housekeeping to service our room. No fresh towels, no garbage pick up. I can make my own bed, so don't care about the rest. When I tried to contact the front desk, they would never answer the phone. We were too busy to stand in line in the lobby to talk to someone. In the time of the corona virus, cleanliness should be paramount and this particular Best Western does not take cleanliness seriously.

This was a very comforting end to a long day of travel, Too bad that COVID-19 didn't let us enjoy everything. I would however do it again. It is nice to not have frustration at the end of a day after traveling, after being road weary comfort and quite is a list topper, not to mention this hotel had a good restaurant close by, like 200 feet.

They charged me $30.00 extra for staying until 1.pm plus they charge me too much for the room but I had no choice because there were no other rooms or hotels near by. Under the hide-a-bed their was lots of trash, wrappers, and more stuff underneath it.

I stayed for 2 nights even though I wasn't in my room the whole time, just to sleep. Bedding is comfortable and room was cosy with an electric fireplace. The only down side is that i found long strands of hair in my bed sheets and clogged bathroom sink.

This is our 2nd time staying. Both times the front desk was extremely friendly & helpful. Sammi was especially helpful. The rooms are clean. We have not had the breakfast so I can't give my opinion on it. We WILL be back.

This is a good value but on our last trip we had issues with housekeeping and check in. We arrived too early for check in but wanted to make sure we got our preferred room. The lady at the desk assured us that our preference was locked in but when we returned that evening, we had been placed elsewhere and the guy at the desk was now adamant that only he locks in rooms. My wife has mobility issues and can't do steps. Housekeeping was poor. We returned he next evening to find our door ajar. Fortunately nothing wa stolen. I went down to the desk and complained and the clerk made note of it and said she'd been on them about that. So, I go back to my room and now my key card doesn't work. Fortunately, my wife was in the room as the door had been left open. Another trip to the lobby to fix that but waiting in line as others check in. Get back in the room and use the bathroom only to find out that the dirty towels were taken but not replenished. Tried to call the front desk but all the phones in the room were dead, so another trip to the lobby. We've stayed at this location a number of times when we visit friends and the Red Hawk casino and overall it's a good value but they need to do a better job with housekeeping.

Great place to stop off. Large room without carpet, thank you. Nice lobby. Ample parking. Pool and spa. Friendly staff. Really appreciated the friendly attention for breakfast service by Armeda and Brittny. Start our day off with a friendly smile. Thanks Armeda.

We checked into the Palcerville Best Western on Feb 7th 2020. First time at this location. We were very pleased spacious clean room smelled good grounds were upkept. The staff was freindly offering local suggestion. The waffles on the free breakfast were oh so good. We will be back next year.

Stayed two nights at this rather shabby Best Western. It's clearly in need of updates and some advice on product use - I found the hallways and lobby to be extremely scented, although the room didn't smell of cleaning products. Unfortunately, the room was not clean - dust elephants in the corners!

We have stayed at the Best Western Plus in Placerville several times. This time we were traveling with friends, so they stayed there, too. Both couples did not have their rooms made up one day, and after complaining, only had partial service the following day. Wastebaskets were not emptied and the floor was not vacuumed. The management needs help, and the rooms need to be refurbished. They are tired!

This was our 3rd time, over the years, staying at this Best Western Plus in Placerville. We thought the change to hardwood floors from carpeting made a significant positive difference! Sammi, at check-in, was always helpful if we had any questions. Armeada, in the restaurant, was always cheerful and made sure we had what we wanted or needed. Our one concern, as in previous stays, was that the outside entrances were not securely locked as a sign on the door stated that they would be after hours. We always came back late to an unlocked door. We never felt unsafe, but these doors should be locked after 10/11 pm.

The hotel was fine maybe needs updated the fire place didn't work in our room. The pull out couch didn't have sheets so I called the front desk no answer. I had to go down there to ask for all the bedding . He said someone will bring it to the room. Hour later nothing I had to go back down there to ask again.

After staying a few nights at another major motel chain, we were very pleased to find this property. We travel with our two dogs and it's not always easy to find a good hotel that will accept pets. Not only did they accept our dogs, but the room was very comfortable, breakfast had a wide variety of good food to choose from, and staff was friendly and helpful.

We stayed at Best Western Placerville Inn for leisure in December. The staff there were all very caring and friendly. The room was very comfortable and nicely decorated.The bed was a queen and very comfortable although we prefer a harder mattress we slept well we enjoyed the breakfast before we checked out.the ladies were helpful and very accommodating. The food was very yummy and alot of variety to choose from. We left there feeling very fulfilled. We will surely stay there again when up that way.

Outer doors locks are non functional at all times of the day and night. Hotel staff stated doors lock in the evenings. I was able to come in and out at 11:30, 1:30am, 3:30am, and at 5am without a card key. The hotel staff said the issue would be addressed. The second night, I tested and found the same condition. No action. The morning of departure (6:30am), the pool gate was standing open. Not a safe place for children.

I stayed there in November. My mom was living there while her house was being repaired due to damage to the roof during a recent storm. Everyone that worked there were so kind. The rooms were clean and my room was huge. They treated my mom like family and helped make a difficult time easier. Thank you Sammi and crew!

We have been staying here since 2003 and always loved our stays. Sammy at the front desk, guided us on the point system and gave us 500 on our rewards just for staying here. We also were delighted in and nice glass of wine during happy hour. Looking forward to a complementary breakfast in the morning before family festivities. We always feel at home here. Also a NEW little necessity market in the foyer for any forgotten items like dental floss, Advil, toothbrush and feminine products, a huge plus.

I popped in really late and was looking for a room and Sammi/Glynda were a complete godsend. They got me set-up with a room in about 15 minutes that had a nice view. They had great personalities that helped pass the short amount of time to get my room.

GROSS! They did not change my sheets OR clean the bathroom. There was a used bar of soap in the shower as well as oil all over the floor that we slipped on. I also found a hair on my pillow that was not mine. When I told them at check out, they offered me a measly 25% off. The room was $130! I expect that type of uncleanliness from a $65 motel, not one of that price. And 25% off still means I paid $100 for a dirty room. I sent them another email asking them to consider a full comp or at least 50% off, and never heard back. SO, I guess they are ok with bad reviews more than doing the right thing.

This hotel is gorgeous. Located in between Sacramento and South Lake Tahoe, it is near wineries and white water rafting. There was no white water rafting when we visited because it's almost winter time, but there was a casino nearby with a 24/7 shuttle to/from the hotel. Beautiful wineries and orchards near here too. Not too far from Tahoe either. The staff was nice, rooms clean, and the Mexican restaurant next door was perfect since we could walk there. Free upgraded breakfast included! Spa was nice to come to at the end of a long day at the winery.

Visiting family in Rancho Cordova from the Bay Area. We decided to check out Apple Hill, which was an absolutely beautiful part of California. This hotel is the perfect distance away and the staff is all very friendly and accommodating. Clean rooms and great pool area. Will definitely stay again. A+

Upon check in I should walked out pet so I front of me took forever he had so many issues when it was my time it was quick so because I pre checked In online. My room front door had been broken into before the front door henges had been pried open and had huge gaps in each henge area light was shining in and the top one was at least 2 inches open gap if you were tall enough you could see right into the room. The room itself was ok but not cleaned properly the bathroom was dirty and the sink counter had some glitter decals on it from the previous guests Bed was not comfortable at all we could not sleep we did. not feel safe or clean staying here we were supposed to be here for 2 nights but left after 1 I will never come back The hallways stunk like they were trying to spray some type of deodorizer to make it smell clean but it made it worst the walls were dirty and dust throughout the hallways. The front door to each room is located inside the building not outside their are not elevators only stairs which did not feel safe or clean I would not stay here again

My wife and I stayed here one night while visiting local wine country. We have stayed at a number of Best Western Plus Hotels and enjoyed our stay. This one did not meet expectations. A couple of positive notes--the employees at check in and check out were both very courteous and friendly. The room was very large and allowed for suitcases and bags to be stored out of the way. Refrigerator and microwave were nice to have in the room. However, this hotel needed updating and TLC. The bed was stiff and sagged in the middle. The carpet and furniture throughout the hotel was worn, outdated and needed a refresh. The toilet paper holder in the bathroom kept pulling out of the wall. Sink plunger was missing a knob. The hot tub was roped off and not useable. Breakfast offered a variety but was luke warm and yoghurt machine didn't work. The most frustrating part was we asked to upgrade to a room with a patio or balcony when we originally booked the room. We were informed the property didn't have either. When we got there to check in, we noticed almost every room had one or the other. We asked if we could get a room with a balcony but was told we were getting a room in the back away from freeway noise.....with a fantastic view of two overflowing dumpsters of garbage below. We will continue to stay at Best Western Plus Hotels throughout our travels but won't return to this one unfortunately.

Only problem we had was the water pressure in the shower. Everything else was great! Staff was also very nice. Breakfast was delicious! We were really bummed that the hot tub was out of order. (It was one of the reasons we picked this hotel) Having our room facing the highway was somewhat annoying. But it happens. Hopefully it gets up and running again soon!

My girlfriend n I do overnight stays in the Placerville area and WE have just found our new fav spot. Check in was easy and pleasant. The customer service was great, it seemed everyone there really liked their job. the room was awesome, large room, large/comfy bed and just a comfortable stay, Breakfast was as good as any restaurant, the service once again was awesome. The two ladies working the breakfast service were great. Extremely helpful and smiling the whole time. This is our new place to stay in the Placerville area!

My friends and I go to Apple Hill each year, we go over spend the night and then the next day visiting the Apple Ranches. We always stay at the Best Western Plus Placerville Inn. The staff is friendly and the rooms are comfortable, plus they have a great selection for breakfast.

My husband and I stayed at the placerville inn best western with our 4 month old baby in the midst of the entire town of Placerville having a power outage. In the midst of chaos going on around them, employees remained calm, collected and incredible accommodating. The front desk staff was friendly and welcoming and the breakfast staff the morning of Thursday Oct 10 made me feel as if I was in a fine dining establishment. Making it a yearly trip- Apple Hill and Best Western Placerville

Stayed at this hotel for an event in Placerville and chose it over the much more reasonably priced B&Bs in the area because I expected it to be one of the updated "Best Western Plus" venues. Instead, inside was largely the same 1970's layout. Overall the staff was great and the location was alright (about 5 minutes from placerville) but the cost is obscene compared the amenities which approached motel quality.

Travelled with family to Apple Hill last weekend. The hotel was easy to find given its location. The staff was very welcoming. The entire property was clean and our room was spotless. Will definitely stay here again.

ADA parking not adewuate for wheelchair van with ramp. Crosshatch too small for entry and exit with a wheelchair into van. Entry into the hotel as well as the room really difficult without assistance from someone. The room was excellent as far as room at the bed and bathroom. Didn't use shower but it looked to be adequate.

Neither the deadbolt or the safety locks on our door worked. We reported it 3 times, but it was never fixed. We spent 2 nights in a room we were unable to properly secure. We were not offered another room or any partial or full refund.

The hotel appearance was clean and well kept. Rooms and hallways very clean and fresh new paint and decor. Windows are old and can hear freeway noise. Our bedroom door was hard to open, big space on bottom of door shines light thru and can hear the continuous hallway music.

Our Room was on the main level and very clean! We enjoyed having both a refrigerator and microwave in our room! Our stay consisted of six nights, where we were gone from morning till night and sometimes back after it was dark. What we really enjoyed was taking time every morning walking to the onsite breakfast room! The selection of food was immense for any different taste you might desire. We are on our feet all day, and sometimes no time to eat for the rest of the day! What the real enjoyment was the staff of Elizabeth and Julie, always with a smiling face and friendly conversation!!! The two of them made it so pleasant with not only constantly keeping everything stocked and clean, but just sharing their previous day and help in starting the day on such a positive high mood!!! We have already made reservations in staying here on another business trip this month!

Visited Northern CA for the past couple weeks. Went with my family up to Apple Hill for a wedding last weekend. Visited some wineries too. This hotel has a perfect location close to all the orchards and activities. Can't beat it. Staff is very friendly and rooms are so big! Love the space. A+ -- Pool Patio rooms are great!

BWI Placerville is located conveniently to shopping, wines and Apple Hill. We like staying here. Staff is really good. We had an issue with the room and the front desk got to it right away. Don, the house man, was very good at getting it done immediately.

My wife and I spent Tuesday night here prior to a fly fishing trip on the American River. The hotel is conveniently located right off HWY 50 and a couple of miles from downtown Placerville. The rooms are clean and comfortable and a very nice full breakfast is included. An extra perk was the beer or wine provided from 6 - 8 PM. Recommended.

Always a great stay. Amanda and the rest of the front desk staff always met us with a warm welcome. location is great for just about everything you need. rooms are very nice. I travel a lot for work and this is a place i will always stay when I am in placerville.

The rooms are comfortable and clean, and the meal service for breakfast was a plus. The venue was the closed place to the place that we were going, and near a number of other items in the area that we wanted to see.

Nicest place in the area. Room was comfortable. No elevator was a little weird but worked out for us. Other guests were quiet which was a nice treat. Looked like a nice pool & area, I did not use. Breakfast wasn't great, typical hotel continental style. Not many choices for gluten free but I did make a small breakfast from what they had. Room was clean but probably hadn't been used in awhile (dead bugs in sink & bathroom corner). AC worked great & was a very hot weekend. Road noise was a little loud with the windows open but when closed wasn't bad. Overall a good value when you're in the area & need a place to stay.

Housekeeping is sporadic and not well done. Rooms are outdated and not maintained well. Pool is dirty as was the spa. Definitely not good value for $169.00 a night. Bed is not very comfortable. We were definitely disappointed. We came with a large group for an anniversary party being held in the banquet room.

We spent 5 nights here in what you hey call the President's suite, I'm afraid to ask what the other rooms look like. The carpet was dirty, the water pressure non-existent, the a/c was impossible to control and if you do stay here by all means give the "free breakfast" a complete miss it is absolutely horrible. The housekeeping is hit or miss and the pool has a weird slime floating on top. I asked for extra pillows and had to put the cases on myself while Front Desk staff watched me. There is plenty of parking so that's a bright spot but that's about all I can say that's positive.

Great customer service by sammi. I been working in the placerville are for the last year and every week that I have to stay in the placerville area this is my first choice hotel. Rooms are also clean.

I walked into the hotel lobby and was immediately greeted by Sammi. She was very articulate, informative, and pay'd attention to every detail. Not sure who the owners are, but I'm guessing they aren't paying her enough! Outstanding customer service. Rooms were very clean and comfortable. Bathrooms were stocked and well cleaned. Will stay here again.

Thank you, Sammi for all you help with my Room problem and the way you take care my Family, Definitely great place to stay, close to many places as well only one hour from South Lake Tahoe, See you all next time,

Damp, musty bathroom. Worn, tired furnishings. Free breakfast had make-your-own waffles. Free wifi. Could feel the springs in the mattresses. Slow check-in with the lady with the dreadlocks. Ended up being overcharged. Wished I had stayed somewhere else.

We stopped by a little earlier than check in to have them hold onto a suit until we got our room. Sammi at the front desk took care of it for us and was great to us the rest of our stay. She informed us of their happy hour special. Sun - Thurs each room gets 2 complimentary drinks. Never seen that before.

this was my third time staying here it was not as good as the last two. room needs freshing up especially bathroom. very small toilet only two towels for two people. they have changed amenitys to lower end products. As always the staff was great except maintence. asked for the clock to be put to correct time when I came back it had been changed to wrong time think it was broke should have been replaced. I will however stay here again place is very clean inside and out and close to everything that I want to do.

Close to Red Hawk casino. No charge shuttle/limo service available. Right off freeway but still very quiet. Nice grounds. Friendly staff. Great breakfast. Mexican restaurant within walking distance. Will stay again.

I think this was our 1st time at a Best Western. Could not of been more pleased. Very clean, room 2as spacious and well stocked with towels and bath supplies. The lobby was beautiful, and the complimentary breakfast was outstanding! The employees were all very polite and helpful. We wouldn't hesitate to stay at a Best Western again.

What a great stay. We were whisked through check in by Sammi's dexterous fingers. She remembered all of our names before we even arrived. I forgot my key in the room and before I could even ask her for new ones she had 2 new key cards ready for me. 2 complimentary drinks at happy hour and smiles all day everyday. Would stay again.

The front desk staff was courteous and efficient. Sammi in particular was incredibly helpful and made our stay smooth and pleasant. They also have happy hour each evening- 2 complimentary drinks per room. Thanks Sammi!

I was part of a group traveling for work and this was the most pleasant experience I have ever had at a Best Western. Super charming grounds and amazing staff. Sammi took care of us from the moment we showed up, never forgetting our names or room numbers. She made our trip. She also had an incredibly kind colleague named Julie that made our time there very comfortable. Thanks BW, you've got a good thing going in Placerville.

I've stayed at a lot of smaller hotel chains over the years for business, and usually the staff is kind and helpful. But Sammi at BW Plus really was above and beyond. She knew all our names and room numbers by heart even though our group had a short stay. She was helpful in recommending local eateries and always pleasant! They has have a complimentary happy hour and free popcorn and coffee that just added something special to the trip.

The hotel was an easy on and off the freeway. Room was well appointed. Bed was comfortable, pillows were, too. We faced the side street (I think it was Missouri Flat) and it was kind of noisy. We didn't watch TV or use the internet but it was available. The water pressure was quite low in the shower. The warmer I made the water for my shower the lower the pressure. The little coffee packets in the room were horrible tasting. Tea would have been better. But the breakfast area was open around 7AM and the coffee there was great! The towels and washcloths were scratchy. So disappointing since we paid about $150/nite for the room. If we are in the area again I would stay here but just bring my own towels.

Sami and Dani at the front desk are also so helpful and friendly. The rooms are nice and clean. The complimentary breakfast has a good selection of food to choose from. We always stay here when we are in the Placerville area.

Stayed a week and thought great value for money. Had huge room with sep dressing area, spotless with quality toiletries, hairdryer, iron, two sinks, but overlooking noisy freeway. Staff willingly changed my room when i asked, to a groundfloor room with seperate lounge area , two tvs, and terrace with patio chairs at front, however very heavy footsteps from room overhead for hours on end. Was told it was 'propably a worker'. Free Breakfast plentiful. All in all great value, ( apart from workers staying here) and good location opp shopping center across freeway.

BW Placerville is an older hotel. The rooms are dated as are the bathrooms. What makes the hotel exceptional is the staff. Rather than state the obvious, here are examples: Dan - the maintenance guy, always remembers my name, asks if I need anything. I mentioned my shower was slow to drain as I left for dinner. It was fixed before I returned with a nice note apologizing. Bruce - the breakfast guy. Ensures your pleased with your breakfast. Asks if there is something he can add to the menu and sincerely tries to accommodate. Danny - Sammy - and Andrea front desk gals. They have gone out of their way to suggest restaurants, local sights, points of interests. Special note: I left an autographed hat in my room. These folks made sure I knew they had it, and had it waiting for me upon my return. Exceptional staff keep this hotel spotless, and make it worth the price of the stay. Like I said, its old, dated but well kept. The staff go over and beyond.

The hotel is find, however it was noisy which was resolved with a phone call to the front desk. Most disappointing was the lack of elevator which was not disclosed at booking confirmation phone call or day of early morning call when I confirmed I would have a service dog. I have mobility issues as part of my disability and they put me on a lower floor without street access requiring use of 2 flights of stairs. To carry all me luggage and have to do stairs is ridiculous when they could have disclosed that they did not have an elevator and put me on a ground level floor. Very disappointed in their lack of disclosure and accommodation for disabled patrons.

At the time of checking in, I asked in particular that we need a quite room, and the staff at the counter said that the room that is provided to us is not a noisy room. It was a room facing the high way. Then time came to the early morning, when traffic came by, it was so noisy, and it felt like we are sleeping right on the high way. The room was shaking whenever there was a vehicle passing by. There was a piece of hair on the shower towel. Of course I could not notice it until I finish the shower. I feel really bad about the cleanness of the hotel facilities. The next morning, when I told the staff(different from previous one last night) about these problems, she asked did I report such that they can fix it, like changing room or provide a new towel. I felt like she did not even care about the customer experience, because obviously we could not change a room when it was around 5~6 a.m. and we had to get up by 8 a.m., and I could not call for a new towel and just be waiting naked!

This facility was a generally well maintained older facility that was staffed very well. It met my basic expectations in most areas and exceeded in some. The strength of the lodging is the value and the well trained employees. Best for a quick stay passing through or for one willing to drive to more interesting downtown venues--dining, etc.

We always stay here when visiting a few times a year. Clean, well maintained rooms. The have a lot if extras which makes it a great value. We especially like the breakfast which is included. It's run by Bruce who is friendly and accommodating. He'll do everything he can to make sure you have what you need!

Bruce working in the complimentary breakfast room was super nice greeted us as we walked in, and kept checking on us to make sure our breakfast was good and that we were satisfied! Thank you Bruce! You are what makes us continue to return to this hotel!!

Great ambience and very helpful front desk. The breakfast the next morning was very good. Bruce and Lauren went out of their way to make sure every customer had everything they needed. Would definitely stay again

After working all day we pulled back into hotel and was greeted in the lobby by a lady called “danni”. To my pleasant suprise she said “how was your day Gary?” Caught me by suprise she remembered my name! So nice! In this day of age to be recognized. Great job Danni!

Good selection and very clean. Super helpful guy (Bruce I think) that works there keeping everything stocked was concerned about everyone getting what they needed. My only complaint about the breakfast amenity is that they don't offer to go bags for people who need to take off before breakfast starts at 7, which we needed to do one day during our stay. We usually stay in Hilton properties but this is a really good place overall for a BW. I'd stay there again.

This hotel has everything you expect from a BW Plus outside of an elevator, which is coming soon. The complimentary breakfast is phenomenal. Wifi is fast, staff is friendly and helpful. Well maintained rooms. Can't complain.

We had stayed here the night before we drove into South Tahoe on a long weekend. The room was basic but worked. We had a queen bed and sofa bed. Breakfast on weekends started at 7am, which was a bit late for us who tried to hit to slope. I have elite status and when I asked for benefits, the staff said since we booked through expedia, there are no benefits for us as elite member. Actually other hotel chains always honored that to us.The room we had was quiet.

Pretty basic, even though rated as a Best Western plus. Rooms Supposedly renovated but all we saw was they had new carpet and a bed scarf. Still old tile and the water pressure was abysmal. Very old windows Let in freeway noise and the cold. Old , noisy window heater/air conditioning. Staff was wonderful though, especially check in and breakfast rooms touted as renovated, they had new carpet and a bed scarf. Still old tile and the water pressure was abysmal. Staff was wonderful though, especially check in and breakfast staff. Rate was 158 one night for a king and the next night was 98. Hate when they do that just be straightforward. Free parking, but note that all odd number rooms face a very very noisy freeway. No elevator. Request 2 nd floor if you actually want ground level. Had read from other reviews that if you are on the top floor like we were, No overhead noise proved to be true. Still have the cars though

Do not make reservations on line call the site. For the prices breakfast and the cleanliness can be way improved. When we check in my reservation was wrong, I had a pet made sure to specify during my reservations but was down graded as the site didn't know I had a pet. we pulled out the hide a bed (that was the upgrade) and crumbs and junk fell out if it. Housekeeping didn't clean it up the next day either. Room also had a funny smell. Breakfast had to be taken back to the room and reheated including coffee. They have ripped out the carpet and put in beautiful laminate flooring.

Stayed here to be close to our meeting place. Not a value. Poor management. No one cared about problems we encountered. Mexican restaurant across the street was excellent. Easy freeway access. Would only stay here for price and convenience.

Our room was very roomy and comfortable. The staff was friendly and the complimentary breakfast was a nice addition. The facility is conveniently located and I will definitely consider this as an option if I am in the area again.

Beautiful grounds. Accommodating staff! Was here with my husband for a weekend getaway. Stayed in a suite, couldn't be happier! Made our way to Lake Tahoe the next day. Pretty convenient location overall.

I'll start off with this....they have a popcorn machine in the lobby and the popcorn was tasty! The room was clean and spacious. The first thing I noticed was the wood floors...I like it. Overall....not bad. Now A couple not so nice things...I was on the second floor and whatever was on the third floor was seriously noisy. It sounded like there was a gymnastics class going on up there. Also...Our bed was wore out. While lying on it we would roll towards the sinking center of the bed. The final negative I have is the gate to the pool area. Anytime someone entered or exited the gate would slam closed and sounded like someone dropped a steel drum from the rooftop.

found a very visible blood stain on bed blanket that I could not believe the bed was even presented that way, unable to sleep due to a noisy ventilation unit, no elevator,refrigerator had to be pulled out of cabinet housing it to adjust to a cold enough temperature.

Customer service was wonderful, Danni at the Front Desk, Bruce who works in the Breakfast area and another young woman (forgot name) who also works in Dining area were extremely friendly and outgoing. Thank you!! Rooms are outdated and need a serious remodel.

Our Family gathered in Placerville over Christmas and so we stayed at the Best Western Placerville Inn.The rooms are very nive sized and even its an older property everything was clean and in good working order.Nice Shampoo and soap products Breakfast was good . lots od free prking

We had a wonderful time at the Placerville Best Western. We brought along our pet, a senior Labrador. The room was very nice and clean. On the ground floor, and near the exit and grassy area. Our night's sleep was great, the room was very quiet. We enjoyed a delicious breakfast, and began our day well rested and well fed!

Out of town for three months and stayed here. I can't say how much I appreciate all the staff for making my long business trip a pleasant experience. Thank you Charlie, the manager, for placing me in a room that was exactly what I needed. Thank you Sammi, front desk, for always making sure I had my coffee you are awesome! Thank you to Bruce, Dani and all the rest of the folks there for treating me like family during my stay.

The staff here is so accommodating. We had complicated requests and they delivered on all of them! The grounds are very well kept, beautiful, and fit the scenery of the foothills. Breakfast had so much variety too.

Every year we come up to Placerville to go to Apple Hill in the fall from our home in Marin County. Each time over the past 4-5 years we have stayed here. We have always had a nice stay. Last September, we came up with our classic Mini club (Mini Owners of America San Francisco) and all of us (except a last minute attendee) stayed here. While most of the group stayed on the top floor, ours was on the bottom right next to Missouri Flat Rd, a major connector through the area between Interstate 80 and California Hwy 49. Saying that, it was still a pretty quiet room and we slept fine. We are not overly sensitive and understand that it is not a high end facility but it is good for what it costs. It also has a quick access location, next to I-80 east. Our room was clean, well stocked and in top condition. Unlike some of the negative comments here, I can say the staff was very attentive and pleasing to deal with. One in particular, Bruce (sorry I didn't get his last name) seems to be the "go getter" and is singularly responsible to keep the breakfast area going, well stocked and clean. He's a really nice, friendly guy and quick to help if you ask. The rest of our group felt the same way and we plan to make this run to Apple Hill an annual event and we'll all be staying at the BW Placerville Inn when we do!

The room was very clean and confortable. The people that we came in caontact from the hotel were very friendly and helpful. The breakfast was very good and Bruce that takes care of breakfast was very helpful and took care of everything very well.

I have been staying at this best western on and off for a month now and I couldn't ask for a better experience. Sammy at the front desk is amazing!! Always a pleasure to work with. I have stayed on every floor and all the rooms have been nice. The front desk also has a variety of alcoholic beverages to choose from. Again great place. D

Generally, I'm a big fan of Best Western hotels and the BW Plus in Placerville has many of the features that attract me: good value, good sized room, room amenities such as small refrigerator and microwave, friendly staff, free breakfast which is not fancy but nicely fuels you for the day ahead, and free WiFi that really works. HOWEVER, this hotel had one big problem: NOISE. Instead of carpeting the rooms, they have a hard floor (probably a laminate of some sort). It is probably more economical and efficient, and maybe even healthier, than carpet. It is also far less “cozy” than carpet and definitely does not provide the sound absorption that carpet does. The person in the room above us was walking back and forth a lot during the night and we could hear every step reverberate. S/he wasn't stomping or river dancing—just walking normally and keeping us awake. Like I said, I am a fan of Best Western hotels and seek them out when traveling because I can almost always count on them to meet a standard. I just don't see returning to this one unless they re-carpet or otherwise remedy the noise problem. (If it weren't for the egregious noise, I would rate this as a 4-1/2.)

Decent hotel, clean, as expected for Best Western. Didn't see an elevator which would have been handy since we were on the second floor and had quite a bit of luggage. Bed was comfortable. breakfast was good.

For the price, this place is a rip off! first of all, the room was STILL not ready for us at 4 p.m.--check in is 3 p.m. Shower had mold in the corners, around soap dish. The handle for the shower was broken so if you turned it too far, the hot water shut off. The corners in the bathroom had caked dirt in the corners from years of neglect. The real capper, though, was the side chair for the desk that had water stains where it looked like someone had wet themselves on it. Halls had that fake perfumy odor that was terrible. The breakfast room is marginally clean...got a yogurt and it was lukewarm. Some of the staff look scruffy, wrinkled and unkempt. Parking is terrible. You can hear the people on the floor above you walking all the time! The place is gross and a real hole!

Room was clean, surroundings were safe and the employees were excellent. Complementary Breakfast was delish thanks to Bruce & Lauryn who were constantly restocking all the amenities as they went out. Will surely be coming back to stay here any time Im in town. Only thing id change would be the lack if an elevator & broken hot tub!

We came to Apple Hill on a family vacation and the service was amazing! Bruce was very accommodating during breakfast making sure we had everything we needed. The rooms were clean and the pool was great. Only change I would like to see is an elevator put into the hotel. The stairs were hard with kids and suitcases.

We stayed at this Best Western to attend Gold Rush Live at James Marshal State Park and Apple Hill. The accommodations were comfortable and the staff was very helpful. I was extremely impressed with Bruce who attended to the breakfast bar on Sunday. He worked very hard to meet the needs of all the guests. He was professional, kind, and efficient. It could have been a frustrating meal because he was the only employee staffing the breakfast but his hard work and pleasant attitude was commendable. Thank you, Bruce, for your hard work.

I stayed there with my family and absolutely loved the place. Staff were so helpful and friendly. Highly recommendable. Clean rooms and location is great. Nice place to relax. We stayed there for couple of days. My family enjoyed the place too. Comfortable bed and pillows.

Always happy with reservation process, quality of hotel, cleanliness of rooms and entire grounds. Safety is a major factor in choosing a hotel and Best Western exceeds our expectations. Highly recommend this Hotel and the one in Auburn, California

Definitely the best hotel I've stayed at during my time in Placerville. I visit Placerville every month for business and decided to change my lodging. Came across this hotel online and the pictures don't do the property justice. Friendly staff to go along with the immaculate, yet traditional building. Staying here every time from now on!

We stayed here to enjoy a nice evening away. We were on the back side of the hotel against the roadside, our mistake for not requesting a different room. That wasn't he bad part. The bad part was our bathroom smelled of urine. There was mold in the shower and absolutely no water pressure in the shower. The a/c didn't work and wouldn't stay on even just as a fan. For $169 a night I would like to not smell urine in my room and to not sweat to death. We didn't want to make to make a scene in front of the other guests when checking out but there were no people at the desk as they were worried about maintaining the breakfast area. I'm very disappointed in the best western and cleanliness

On the way to Tahoe for a family reunion and stopped by this gem. Didn't think anything of it when I booked the reservation, but once I pulled up to check into my room, things changed. Super friendly staff and nice breakfast in the morning. The pool and spa were a nice way to relax after the long drive. Internet was the fastest I've used in any hotel. Only stayed here one night, but I was refreshed and ready for the rest of my drive. Also, didn't know there were nice wineries in the area. The city of Placerville and this hotel in particular are definitely a nice pit stop to Tahoe.

Don't waste your money on this place, do yourself a favor and go 2 miles down to the Holiday Inn Express in EDH. We're hosting Chilean customers this week and the hotel just called to say they messed up the reservation and have them checking out today (their flight is tomorrow). They said they don't have any rooms available for one more night and they're packing up our customers' belongings and leaving them in the lobby to get when they return from sight seeing in Tahoe.

Nice clean rooms, friendly and accommodating staff, hot breakfast and good safe location. If we revisit Placerville, we would again choose this property. A lot of shopping near by and very accessible to the freeway without freeway noise. Historic downtown is only two exits further East and a very clean and fun Indian Casino (Red Hawk) is only 2 exits West of the hotel. We checked in on Thursday and the property was booked full. Our room that night was a King standard room. The room was clean but right next to the stairwell and laundry room. There was an odor coming from outside our room in the hall way or the laundry room. Staff tried to fix the problem. In the morning though they were able to move us to another room that was a mini suite. The staff was very very accommodating, polite, nice, and friendly about the whole experience.

Nice Clean Room with a wall separating the sofa and bed! Nice!!! And I loved the lobby and the hot free popcorn available after 3 in the afternoons. I was so happy with the option of buying a glass of wine right there in the lobby! I really enjoyed the fresh fruit options and the make your waffle yourself part. Thank you!

Booked 2 rooms for 2 nights, a month in advance for a special event we are attending. Turns out we only need one room for one night now, instead of two rooms for two nights. I called today , four days before check in, to make the change. Agent says they are now booked and I cant even keep one room for a night I already booked? This makes no sense, I already had that room reserved. Didnt even suggest alternate pricing or anything. Very disappointed with this service and this hotel.

Needed early check in. Spoke to Sammi the night before and was told they were full that weekend but to call at 8:00 am the next morning. When I called, I gave my name and was told, yes we were expecting your call. And yes, they could accommodate early check in.

During this time of year, I frequently travel to South Lake Tahoe to spend quality time with my family. Usually, we stay at my mother's home to visit for a night while in Placerville before heading for the lake the next day. However, this time around, my mother was out of town visiting a family friend in LA. So my family and I had to find a place to stay. After researching for a place with quality prices, rooms and services, we found our gem in Best Western Plus Placerville. Since we are usually home at my mother's during these trips to Tahoe, my family was hoping for a place that could satisfy that vibe. When we walked into the BW's lobby, we were immediately greeted with a warm smile by the front desk, setting the tone for the stay. Once we collected our bags and headed into our room, we were so happy that the room was clean, fresh and tidied up. The beds were comfortable, spacious and clean. The bathroom didn't have any of those nasty spots that some hotels have. It was more than satisfying. It was homey. The next morning, we were once again greeted with warm smiles from the front desk before eating breakfast. The breakfast was fresh and yummy and left us with happy stomachs as we then headed towards Tahoe after. Overall, the stay at this hotel was more than satisfying. It was wholesome and complete and I am glad we were able to spend a night there.

We spent a night here while visiting the town and its neighbor towns. Upon checked in we experienced a rude customer service at the front desk. We were in the bottom floor and can hear every movement from the floor above. But the worst of all was when the alarm went off in our room at 12:25am with 2 sleeping toddlers. I took us over an hour to fall back to sleep. We couldn't wait to leave and will not be back to this hotel. We had much better experience with Airbnb the night before in the same county.

Greetings, Was on a business visit, excellent Service, breakfast, location, Beautiful court Yard with sparkling pool and hot tub. Very convenient access to freeways.Resturant which is just a hop away. The most beautiful landscape which I can say The ownership takes a lot of pride in, excellent spacious room's and outtanding house keeping. This Hotel has earned my business and I will one hundred percent recommend this hotel to all travellers. Keep up the excellent job Best Western plus placerville. Avinash Umaria.

Hotel located off Hwy 50 and the main entrance is not well marked so it took me a couple of tries before locating the driveway. The hotel has a limited view and seems tired. There was a slight mustiness odor and the decor feels dated. The receptionist said the same owner had been there for 30 years which might explain the over-all impression to a guest. A few suggestions: bottled water in the rooms, a room safe for valuables, fresh orange juice for breakfast rather than canned and larger bath towels. The good: strong hot shower, great internet & TV channel selection, clean rooms, comfortable bed and located in Placerville a great old mining town with much history and great antique shops. A good value but just needs a makeover.

Unfortunately, my wife and I had to travel to Placerville to visit a sick relative so the stay was not for fun. Having said this, Best Western Plus Placerville Inn caught wind of our situation. The staff, I could tell, made an extra effort to lift up our spirits during a sad situation. They really did help us feel better. And our room had a sliding door that opened up to the pool...rad!!!!! We'll be back (for fun next time).

Decent place. Great location right off the freeway. Easy access to many things. Check in was easy, although we did have to wait a few minutes because they were helping others. We were assigned to a room and we were given directions to the stairs. Stairs? No thank you! They do not have an elevator. So if you have trouble with stairs or dont want to drag your stuff up stairs, make sure to ask for a ground floor room. They have a few rooms with doors that open up right to the parking area, with a small little patio. Those are upgraded rooms and it seemed like people with dogs had reserved them. We did not hear any barking :) Parking was easy. They do offer a free breakfast each morning. which is nice. They had hot items as well as fruit, yogurt, pastries, juice, coffee, etc. A nice little bonus. The pool was small, but looked clean and we saw lots of people using it during the day. The jacuzzi had a layer of slime, so we didnt use it. We did sit on the pool patio area at night and enjoyed the atmosphere. The room itself was fine. Dated definitely, but clean. Bed was comfortable. Linens were nice and crisp. Refrigerator, coffee maker all included, which was nice. Those things are going away in newer hotels, so we were happy to have them. Bathroom was decent size. Tub/shower combo. Sink had a nice sized counter for your toiletries. Wifi worked well for the most part. Negatives: the noise! Road noise, super noisy A/C unit, ice machine outside room was noisy, people in rooms around us were noisy.. So I guess my main complaint was noise! Positives: every single employee we encountered was friendly and helpful. Hotel was clean. Great location!

A good night's sleep shouldn't be beyond one's expectations at any hotel, but unfortunately it was here. The hotel's location is fine, though better signage on the road would be helpful. Morning breakfast was good, and did include hot items which is always nice. Clean? Yes. Safe? Oh yes. Comfortable? Meh. Problem was, your mattresses should have been changed a long, long, long time ago. Ours was lumpy, and not conducive to sleep at all. Would be happy to stay again, as long as the hotel would be happy to buy new mattresses for its beds.

I really like to stay here ever time I'm working on the area or we have personal stay there too,Great customer service, exelente Breakfast bar, nice pool to relax after long day, Have place to work out good equipment,

Everything was well kept and the staff super friendly. Breakfast is decent, and the pool and spa are nice. AAA discount helped and the overall value outstanding. This was our first BW experience and my family were very pleased. The staff really made a difference. Oh, and the beds were great too!

Everything is perfect here from check-in to check-out. Rooms are huge, great location! The maintenance guy Dan is the best! Helped with our bags without us asking and had a smile on his face every time we saw him. We go back to this place because of the hospitality. A+...5 star...whatever you call it!

I don't know what they put in the water up there in Placerville. But this hotel seems to always do the right thing at the right time for their guests. If I need to point out specifics Dan the maintenance man and Sammy at the front desk have always taking care of my wife and I even when we are in a bind. They are patient helpful and understanding in every situation. We come back to stay at this location for this reason. And the fact that they have a 24/7 Red Hawk Casino Shuttle helps to. Thank you to everyone at this property you rock!

I enjoyed our stay at this hotel. I was visiting with a smoker who at times feels as an outcast here in CA. But at this hotel there was a nice place we could both sit and chat while he had a cigarette without impinging on anyones rites. Breakfast was more than good, with omelettes(though mass made) that were nice, eggs, cereal, toast, waffles... the usual but fresh and nice. Staff made an effort to get to know us and were very friendly. The pool and pool area seemed to be popular because of the heat. The only complaint I have is that our room was not cleaned by the evening when we returned. Apparently there had been a couple of wedding guests checked in each day and a taxing task to the housekeeping staff. Everyone apologized and in a timely fashion our room was made up. All was good

I usually never leave reviews but I couldn't resist. I stay in Best Westerns all around the world . And this one has the best customer service and wonderful front desk staff. The manager Charlie and his front desk staff made my stay so wonderful . They told me everything around the area to do and the places that were good to eat at. I would not listen to the review below me. I don't think that review is true at all. I think coming from a constant traveler, if someone has to walk five feet to get a towel and having a bad day. They probably will leave a bad review due to take it out on everyone else . This hotel has a beautiful pool and hot tub and work out center. It also has a amazing breakfast included in the morning. The rooms are so clean and I thought it was incredibly quiet. If your looking for a place to stay and want good service and quality for he price your going to pay. I recommend booking a room at this Best Western. I am so excited to come back and stay at this beautiful place and see the staff again. I had a lovely experience and look forward to coming back . Thanks again ! I included some pictures I took of my stay ! I wanted to share with. Everyone :)

First time staying at a Best Western. Only hotel that was close to family for a memorial service. Noise from traffic was loud at night. Room was not of high quality, but the bed was comfortable. My brothers room was not even cleaned during his stay and when he complained, staff did not offer a price reduction and he was given towels for him to take back to the room. Staff was friendly enough, but a little lazy. Upon leaving on our last day, I checked under the bed and saw dust and garbage from staff not cleaning very well. The manager needs to do better quality checks on staff and appearance of rooms. Upon using the pool, we had to get the towels from the lobby and were told that if we did not bring them back to the lobby, there would be a $25.00 charge per towel and they were cheap $5.00 towels. You don't get a good price for what you get, unless you count poor service and lousy cleaning of rooms.

The hotel is very easy to find. It is has a good Mexican restaurant adjacent to the property-within walking distance across the parking lot. The breakfast was good with waffles, omelets, sausage, fruit, cereal, yogurt, juice, toast, bagels, coffee/tea. The afternoon fresh popped popcorn is a nice touch. The pool area is relaxing with a spa. Rooms are clean with both a microwave and refrigerator. Also to note there are many conveniences nearby such as: pharmacies, Walmart, grocery stores, star bucks and fast food places. Will definitely stay here again if in the area.

Last minute over night stay since the hotel we originally booked (Cary house) didn't have parking to accommodate us pulling our Jeep! Great friendly staff, especially Bruce, on breakfast duty! Clean room, security cameras on parking lot which allowed us to drop the trailer and explore Placerville! Will definitely stay here again!

Stopped at the Best Western while traveling through the area on vacation. Nice location just off the expressway. The room was a nice size for our family of four, with comfortable beds, for a good nights sleep. The breakfast is above average, with a hard working attendant who was friendly and helpful. Check in/out was quick and easy.

Everything with this hotel was great. The rooms were clean, and everything worked. The superstar of this hotel though, was the front desk concierge, Sammi. My father and I were in Placerville for a wedding. We arrived Saturday morning for the 4PM wedding. When Sammi told us check-in wouldn't be until 3, I had a bit of a meltdown, freaking out that I wouldn't have enough time to get ready. That is when Sammi stepped up and went into action! She called the head housekeeper and asked for one of the two rooms I had reserved to please be ready by 1, and that she would call me by 1 if there were any problems. By 1:10, she had called me and said she had 1 room ready for me! Thanks Sammi! Without you and the housekeepers, I would've looked a hot mess for that wedding! The next morning, when I asked for recommendations for someplace that sold kitschy trinket souvenirs, Sammi directed me to the Placerville Hardware store. Great recommendation. Sammi was my superstar of my weekend Placerville trip. Thanks girl!

We stayed at this hotel (chose it based on other positive reviews) because of a family wedding in the area. The rooms were clean and the location was great for the kids (Gold Bug Mine, White water rafting, etc). Lauren and Bruce were in charge of the breakfast and they were amazing. They worked hard to make sure the food items were stocked and were very friendly!! We're looking forward to staying here again for our next adventure!!

This Hotel is located right off the highway to South Lake Tahoe. We frequently stay over so we can get an early start up the hill in the morning. Staff are friendly and helpful. Rooms are spacious, quiet and clean.

We stayed there once before in November 2016. It's changed management and the changes are apparent. Good job. To our surprise, Bruce, was still a one man show for the breakfast and what a great job he does. Glad he's still there. A good stay.

Stayed at Best Western Plus @ Placerville for a long weekend for a family wedding. Had a wonderful time!! Rooms are super clean and comfortable. All come with microwave and small refrigerator that keeps drinks extremely cold unlike most hotel refrigerators. While we didn't use the pool it was very well maintained and the families we saw using it had a wonderful time. The daily breakfast buffet was excellent!! Bruce and Lauren kept the food hot and very available. Never ran out of coffee in the urns either. Wonderful people you have working the breakfast area. Extremely polite and friendly. Constantly engaging the guests. Will definitely stay here again!!!

The room was fine-loved the black out curtains for a good sleep. The staff was very friendly and attentive, especially at breakfast in the morning. Bruce, who works there, was a great help in the morning with the breakfast and super friendly and kind. Thanks for a nice stay overall.

We love coming here cause Sammy always takes good care of us!!! We keep back to this location for the simple fact that we get treated like royalty! All thanks to the above and beyond service that Sammy provides us!

This is your typical Best Western with good, clean, spacious rooms. The property is well kept with a nice swimming pool. The free breakfast is standard fare, i.e waffles, cereal, sausage and pre-made omelettes. Decent but not restaurant quality. Everything in the room worked fine, and even had a refrigerator, microwave and coffee maker. The only negative was the water pressure. There was enough to shower but it took a while to rinse the soap off. One wonders if it really saves any water.

Very nice hotel. Staff was very nice and attentive. Room was large and comfortable. Bed was very comfortable. We used the coffee pot and microwave. It's nice to wake up and grab a cup of coffee. Check in and check out were very easy and quick. Would definitely stay here again.

Everything was perfect! Upon arriving we were met with friendly and informative staff. It so happened we arrived during happy hour and was happily offered two complimentary drinks and allowed to take them to our room. The room was very clean and comfortable. The bathroom amenities were top quality and plentiful. The atmosphere was quiet and the air was clean and fresh. The grounds were very well maintained. We will be returning to this wonderful Placerville, CA location.

We enjoyed our stay at this hotel. It was clean, comfortable and well-maintained. It is several miles our of Placerville and located along Highway 50. So beware, you may want to ask for a room away from the freeway side. The pool is very nice as is the public areas. Breakfast was one of the best "free" ones we have encountered - many great choices - and the breakfast room is very accommodating. Parking lot is large and free. A great option was the Mexican Restaurant located adjacent to the motel. We enjoyed happy hour drinks there and were wishing we had time for dinner. The Inn is close to Placerville, Gold Bug Mine, Marshall Gold Discovery Park, and Folsom and surrounding towns. We would stay there again in a heartbeat.

Our stay at this was hotel was awesome! The fellow on The front desk was cheerful and helpful! Our room on the ground floor was roomy and clean. A little ways away from the historical town. It was nice and quiet. Shower was good. Would definitely stay here again!

All staff is obviously well trained in customer service with a smile and welcoming attitude, from groundskeepers to housekeepers to office staff !! Clean rooms with everything working and a great restaurant on site ! What more could you want :) Oh, our stay included a very nice breakfast and complimentary happy hour (Yippee) T Shane/ A Nelson

clean , polite and wellcome service , big rooms - no complains at all !! more - Bruce and Lauren did a GREAT job hosting breakfast. apreiate it very much. self service laundry, small nice pool . 10. 10.

I have stayed here many times as I paddle the American River. Bruce is always fantastic and he and Lauren work hard to make sure busy breakfast's go well on the weekends. He deserves a raise! Or time off as I always see him there. The pool and hot tub are great although the pool should be heated when you are spending $170.00 a night on an April Weekend and it's 75 degrees outside.

Our stay was perfect it was short and sweet. Very clean and all staff was very helpful and friendly. Good breakfast in the morning and Bruce was very helpful and friendly. We would definitely stay there again

Had a very late-night check-in, no problems. Room was clean. Housekeeping was quick in and out. Nice spread for breakfast,, and Bruce and Lauren were extremely attentive and cheerful. ++ to staff! Enjoyed my stay. One no-so-great occurrence was a late night fire alarm/evacuation, but I don't believe it was Best Western's fault. Fire department said someone was smoking in their room and triggered a false alarm. The front desk was apologetic and handled the incident well. Upside is I know the smoke alarms work! Great place to stay in P-ville.

This hotel is a great value. They have laminate floors rather than carpeting which gives the rooms a classy look. Very comfortable and quiet, and a huge selection of hot foods at the breakfast bar. I will stay here again. It's right off highway 50, yet I did not hear the traffic form my room.

We stay here two or three times a year to visit relatives. This property is easy to get to off the freeway and has a nice Mexican restaurant next door. It's reasonably priced for the area and I recommend it. Breakfast is included and the food choices include omelets & sausage, cereal, fresh waffles, yogurt, fresh fruit, packaged pastries and coffee and juices.

We were more than satisfied with the room, although would have prefered carpeting. Our only complaint was the breakfast service. It ends at 9:00 a.m. but they run out of things well before that and if you are even a few minutes late they won't even give you a piece of fruit.

The staff and service is wonderful. We weee greeted with courtesy late at night and awoken with vibrant staff in the breakfast area....and it's Easter! There is a variety of choices of warm food and food on the run. The staff were constantly cleaning and checking/replenishing food. The room was well equipped....nice conditioner. :)

Really great service! Had good experiences all around here. Specifically found Bruce to be especially helpful, friendly, and attentive to the many spills my children made at breakfast! He had such a positive attitude, always understanding, and never making them feel bad for the mishaps.

The only bad thing about this place is 3 floors and no Elevator. I am sure they will put you on the ground floor if you need to. The room was spot less. The Fire place was so hot that the room heated very fast. The Continental breakfast had everything. The staff made sure everything was fully stocked. My family and I will definitely visit their again. What was great was coffee, drinks and bathroom supplies where available 24 hrs. 5Stars. Also has a weight room.

We came here to stay for the weekend for my sissy birthday. This place is nice. It was easy to get to. It has surrounding places to go around there. But when we arrived a young lady helped us. She was very nice. She explained everything to us. She even went out her way to explain Redhawk casino, which is why we came in the first place. This place is probably like 2 or 3 exists from redhawk. So if u want to be somewhere close to the casino this is the place for you.

Hotel is just off CA HWY 50 - about 3 miles from downtown Placerville. Clean - however the bathroom showed age with some peeling wallpaper. Friendly staff and a reasonable free breakfast in the morning. They have coffee all day. Ample parking. Some noise from HWY 50 when loud vehicles come around. Would stay here again

Very nice location. The property is very well maintained and the room is clean and the staff is excellent! In particular a shout-out needs to go out to Bruce the breakfast catering expert. The guy works harder than anyone I've ever seen at keeping the breakfast clean and stocked. Like others the only reason I didn't give a five star rating is the poor WiFi in some areas and the lack of an elevator.

My wife and I were some of the luckier guests who had a room on the first floor. This place has no elevator to floors two and three. Otherwise, I would have rated the hotel five stars. Amenities were excellent such as free breakfast, free Wi-Fi etc. One of their employees, Bruce, provided outstanding service in the dining room. His comportment and demeanor were both excellent. Four things I really liked about our room were a laminated floor, fireplace, bedding and in room coffee. Having a laminated floor instead of carpet was obviously easier to clean thoroughly. The bed didn't have one of those bedspreads that other hotels reuse repeatedly before they're considered dirty. Bedding was changed daily. Most hotels supply just enough individual packages of coffee to make two cups. I asked for and received enough individual packages to make several cups of coffee everyday. My Mom lives in Placerville so I will be gladly coming back when I visit her.

On our way to Placerville, we stayed here for the convenience of location. We were hesitant because of the appearance, but were surprised. The shower was the best, the self serve breakfast was so impressive and the worker, Bruce, was so friendly! He kept the food area perfectly clean, well stocked and was so nice to visit with. Thank you Bruce for your hospitality! We met him on Sunday, 1/29 and said I'd give him the best review that he deserves!!

Everything was simply the best! But the best experience of all was the continental breakfast thanks to BRUCE who completely, outdid himself by providing all guests with enough and freshly made food,nobody went to their rooms hungry! Believe me, he kept running back and forth bringing fresh food to all and best of all, always with a big smile on his face, GOD BLESS YOU BRUCE! MY FAMILY AND I WILL GO BACK TO PLACERVILLE BECAUSE OF YOUR HOSPITALITY!!!! THANK YOU SO SO MUCH FOR ALL YOUR KINDNESS. Signed: a very happy family

Rooms were super clean and the breakfast was delicious. There was something for everyone. So many choices! Bruce did such a great job keeping all the drinks and food stocked and the breakfast room clean!!

We planned a overnight stay at the Best Western on New Years Eve so we could stay up late at Red Hawk Casino without driving. The free shuttle was a wonderful and appreciated bonus. This is a comfortable and well maintained property with amazing staff. I look forward to returning.

bring your own breakfast unless you came to gamble because we had to wait for cold eggs and sausage. also had to wait for hot coffee. Four thermos sat empty while attendant sat in office room until we went looking for help. Mattress was sagging and uncomfortable.

Location of this hotel (below the current snow line) was the main reason we selected this hotel . We found the caring service oriented staff excellent. We would not hesitate to stay here again when we revisit family near Placerville. The Mexican restaurant just up the hill had a full menu and good service too.

We booked directly with hotel and was able to request an upper floor (highly recommended). Check in went smoothly, thanks to Quinn and the additional perk of happy hour (2 drinks per room) between 5 and 7 pm was a nice touch The room was clean; we stayed in a King with fireplace. Breakfast was ok and was amply replenished. Summer and breakfast guy worked hard to please. Only downside we experienced was the quality of extra blanket provided could have been cleaner. All in all, would stay again if our travels take us back to Placerville.

Everything went well during our visit. Great staff upon check-in and check-out. It was as expected and we have stayed here before and will again if necessary in the future. Breakfast was your typical BW breakfast. Easy in and out of the parking lot.

The breakfast was poor and unappetizing. There was no access to the second floor from the lobby area. Entry had to be made at one end of the building or the other. At check in we were directed to the end of the building that was most distant to our rooms.

everyone was very nice and professional but the one that stood out was Bruce in the breakfast room, he worked hard and went out of his way to see that everyone was happy and had what they needed. my room was noisy after 9 oclock becase it was across from the laundry elevator and the maids used it alot and the tile floor at the begining of the entrance ran buy my room so I had to hear every one that came and went with luggage so if you stay here get a room on inside. other than that it was a nice night stay, and say hi to Bruce at breakfast he will treat you right.

We needed a place to stay for one night as we were picking up an exotic parrot in Camino. This was perfect. Our room was spacious, clean and comfortable. Great breakfast in the morning before heading off.

Quiet -- and we were on the ground floor on the side closest to US 50! The breakfast was good (both as to quality and choices), and the rooms were comfortable, spacious, and not just clean but neat and uncluttered. The staff were unfailingly both approachable and friendly -- they were as individuals, hospitable and welcoming.

Tina and Sammie are very helpful and professional. Made us feel welcome and relaxed. Great service and efficient as well. They seem considerably more kinda and professional than some of the morning counter staff. Breakfast is great, a hard working lady making sure it was stoked properly, looked great.

I highly recommend Best Western as one of the few Places in Placerville, that meet the standard of what i would consider Excellent accommodations. Convenient, easily accessible right of the free way , affordable, very clean, accommodating, and attractive.

Friendly staff will welcome you to this hotel. Very clean and pet friendly. Breakfast is prepared by Bruce who warmly welcomes you. Breakfast includes both hot and cold selections with coffee, tea, hot coco and juices. Enjoyed the in-room wall fireplace. Red Hawk Casino will drive you to and from this hotel. Just don't stay in a room near the pool as some rude guests will bang the metal gate all night and early morning as a short cut to their rooms.

The hotel took dogs and had great amenities- good Wi-Fi and friendly staff- very comfortable rooms the breakfast had a wide variety of good food, they even had a happy hour- I will stay again next trip to PLacerville

My entire stay was not good, staff except for Frances was unprofessional and not very caring or helpful. The bed in this room is on the wall that has the hallway door slamming during the day and all during the night with guest coming and going. They need to move the bed to the opposite wall and it would help a lot and the bed would NOT move when that outside door is slammed, Yes I have reported it to several employees including the Manager

We stayed at the Best Western Inn in Placerville on Thanksgiving and where pleasantly surprised with the accommodations The room was clean and for the price point we where very pleased Location has easy access. Breakfast could use a bit of help in healthier food choices

I thought this was a very nice hotel, and since it has little to no competition in the area, it will do just fine. Yes, the building is older, and the walls are a little thin, but I won't hesitate to stay here again.

My wife and I were comfortable and very satisfied with the clean, quiet and occupant friendly room. Our reason for a Placerville stay was to look with a realtor for a home in the PLacerville area. We were successful!.

Excellent experience with the property, the staff, the amenities, and the location. It's my place to stay in Placerville. I would advise getting a room on the upper floor to avoid a herd of elephants tromping across the ceiling. I have previously staying on the upper floor and enjoyed a more restful night. Again, the sleep quality was not due to the room, rather it was the loud guest in the room above mine.

We made great time from San Francisco airport, to visit family in the area. We stopped at the hotel and were told that someone was still in out room, (After check out) and no other rooms were open. It seamed odd, because the lot was pretty empty. When we returned we expected to see a line of people checking in but no, just us. Other than that the rook was load with the traffic on the road. We had a enjoyable 2 day visit.

Without a doubt this was the best hotel we have visited on a three week road trip. Affordable, and from the moment we arrived at the checkin desk were were made to feel at home. Ours was a meticulously clean room with everything sparkling and a new feel to the spacious room. A perfect stay thank you?

I stayed here for a week and found it as one of the best place to stay near or in Placerville, CA. Staff is friendly... food is good. .. I stayed in a room where I was having a balcony, I use to sit and having tea and coffee sip there early morning with natural scene in front. I recommend it as the best.

We went there for a car show and when we asked if they could put us in a room where we could see our cars, they were very accommodating! We got the perfect room upstairs that had a little balcony. Was so nice to sit out there and enjoy a glass of wine in the evening! Plus we were situated where there was no freeway noise which made for a restful sleep. The queen executive suite was so comfortable with the little couch and chair set up in the other room. Loved it! And the Happy Hour on Saturday night was an extra bonus we didn't expect! It was also convenient to have the good quality Mexican Restaurant right next door where we could walk to dinner. Thanks so much Placerville Inn! We'll be back for sure!

We stayed here for two nights for a family wedding. It was old and run down. Overbooked and the staff was unhelpful with different items. It's the only place around the area so it was full (overbooked). PS we did check the bed and room for bugs, it looked good but both of us got bit during the night.

Bruce in the breakfast room, Dee at the front desk, and a young man at the front desk who got maintenance to pay attention to a screeching shower head (on our third try) were the bright spots in our stay. Oh, and housekeeping needs a new vacuum cleaner! Or any vacuum cleaner, in fact...

This hotel is in a very good location, close to pretty much all city areas. It is clean, was quiet (near the room I stayed in), a very helpful staff and is right next door to a great Mexican restaurant. The included breakfast is very good, lots of options.

Rooms have had furniture replaced as well as new paint and carpet it's an older hotel that has been updated. You will have a comfortable stay here. The beds are comfortable and breakfast is comparable to most chains.

Excellent place to stay for a group retreat. Meeting room was large, had tables and chairs and audio/video equipment. We rented 10 rooms and were given use of the room at no charge. I had a question about the payment of all 10 rooms which took quite awhile and the person at the desk was very helpful and patient and friendly. We got the problem worked out (not their doing).

Academic trip to Placerville with my granddaughters and wife. Stayed at Best Western and it was only OK. Staff was very friendly, and helpful. Bruce, the breakfast attendant was very nice, and especially attentive to our being satisfied. Went the extra mile. The rooms were paper thin. VERY noisy. Problem was not the neighbors, but the very poor construction which seemed to amplify noises. Glad we didn't HAVE to get 10 hours of sleep. Staff, very good.

Would not stay at this Best Western again. We were both disappointed. The room smelled bad, like stall cigarettes. Never did find the exercise room. It was a bit confusing on how to get around. Hopefully you will improve these things.

Very Busy Hotel, it was very pleasant and nice surroundings. The traffic noise was a bit bothersome, but we still slept soundly. I personally did not care for the pillows but I am very picky and had taken one of my own, so it was fine.

One friendly front desk person, hope she's the one to help you . We weren't that lucky. "I don't have time for your problems" this comment was made to my auntie asking for a first floor room due to a heart condition.

We hit the breakfast this morning early, it was packed with 30 people eatting. Bruce was in and out delivering the food supply with a smile. Everything was stocked and clean. He made our morning....Thank you Bruce.

checked in the beds were not ready, staff took care of it within 10 minutes. The staff was apologetic and courteous. the staff explained they were waiting for bed drapes and needed to get more, other than this glitch at the check-in our stay was comfortable and beds were comfortable and room was clean and everything worked.

The front desk called me about an hour before I was to check in to try to move me to a different room with only one bed because they I guess had overbooked themselves. For $180, I expect the room I requested in the first place because I obviously booked it for a reason, but maybe that's just me. The hot tub was absolutely disgusting. It stunk of algae and was filthy. The pool needed a cleaning too. There are no elevators, and we had to use the stairs to carry all of the family's belongings and our baby stroller and baby to the room, or walk around the entire building. Normally I wouldn't complain about something like this, but for the price, really, put in an elevator. Are you kidding me? You're obviously not spending the money on cleaning your amenities. Nor are they spending it on staffing, which leads me to the breakfast experience. No napkins, no coffee, filthy, sticky, dirty, empty tables. I couldn't even clean our table myself with a napkin. I had to go to the front desk and get them to find the one staff member that was assigned to the breakfast area. When he got there he was extremely nice and helpful, but explained that he was the only one working on the shift. He was sweating profusely, through his clothing even, because he was so overwhelmed. Again, this is my experience for a $180 Best Western Plus, that serves breakfast and boasts a hot tub and pool. This is the worst Best Western I have ever encountered. I cannot believe it is still functioning. It is outrageously overpriced for how horrible it is, and I can tell the only reason they can do that is because of the location. The owners should be ashamed of themselves. I doubt they care though, or it wouldn't look like this in the first place. I hope people read these reviews and stop going there. Maybe then they'll do something. If I were anyone, reading this, my advice would be to take a ride into Cameron Park. It's about another 15 minutes away or so, but worth the mileage. There's a very nice Motel 6 there. It's clean, amenities are kept up with, and the service is wonderful. You won't get breakfast, but at this rate, who cares, just stop at one of the many restaurants around there and grab something before going home. I usually try to be positive with reviews, but this was absolutely ridiculous. $180 for that. What a complete waste of money.

As stated earlier, I was called about an hour before my check in to ask if I would move to a room with one bed vs. 2, when I needed 2 beds, so that's why I booked that room - very unprofessional. Handle your overbooking and your problems on your own. Don't get guests involved and try to put them out because you're disorganized. Again, the hot tub was absolutely disgusting. It stunk like algae and was filthy. The pool was dirty also, needed a good cleaning - not very enjoyable at all. During breakfast the tables were dirty, coffee pots were all empty, and there weren't any napkins so that we could clean our table ourselves. I had to go to the front desk to get someone to find help. One man came over, visibly exhausted, sweat pouring off of him and soaking his shirt while he wiped the tables, got more napkins, and ran to make more coffee, all the while apologizing and explaining that he was the only one there. This is what you get for a $180 room. We would've been better off driving to Cameron Park to stay like we did two years ago. I am so disappointed and regret going through with this hotel stay.

No BW Plus qualities. Breakfast foods not replenished; staff had to go outside across the driveway to get items. No basics like English muffins. Multi-story building with no elevator. Stairway has doors making it difficult to navigate with luggage. Staff at check-in were nice.

They put us in a room with 1 king bed that was supposed to sleep 4 people?? After changing rooms the new one air conditioning didn't work. Wall are paper thin and the doors have a huge gap under so you can hear everything in the room next door. I was awake all night and miserable the next day. I should have figured it out when they have ear plugs at the checkin desk... and to top it off over charged me by $60.

The experience was the best hotel nights stay we'd experienced in a long time. I always have been pleased with Best Western, but BWPlus Placerville was definitely at top of the chart. Rooms, Staff and services were very good. thank you

Chris at front desk was there from check-in to check-out and he was above exceptional. We had room 212 by the pool that was very nice with cold frig. ( did not have to turn on) and microwave. We really liked seeing laminated floor - not carpet. Breakfast was just ok - Happy Hour was great with choices of water, soda, beer, wine. In the lobby is yummy popcorn. Myself, daughter and grandson has a relaxing fun time.

Stay at ANY other hotel than this one. The walls are paper thin, and even if you are a person tolerant of noise, your neighbor probably will not be. Be prepared to have the slightest noise you or your family make reported to the front desk and have grumpy people banging on your shared wall. I would not recommend to anyone that they stay at this hotel.

Very Nice rooms and kept very clean. It's very easy to get on and off the freeway. They have very a good breakfast. All of the personal were very helpful and seemed very happy to be working there. We will stay there again, if we are in town.

Room was spacious and quiet, Inn is convenient to Hwy 49 and historic gold country area both north and south. A mile away from Placerville and a mile west of Apple Hill. Staff was very helpful, breakfast was ample and always well stocked - Thanks Bruce! - we'll stay here again.

Traveling through, so called 800 number from Tahoe to make a reservation. Had a difficult time with the clerk regarding rates, accommodations, but like BW so confirmed. We arrived after dark, so found the hotel difficult to locate- signage is scarce. Check-in was friendly. Both rooms were spacious, beds very comfortable. I liked that the floor was carpet free, but found later that that did not mean clean, when I saw the bottom of my feet! Great amenities in room- good size refrigerators, microwave and really liked the hand held shower. Comfortable bed, but Noise level was awful due to the location of the room, which was next to the entrance/exit door. It seemed to vibrate the bed whenever someone came and went. Very nice breakfast room, good variety, but poor set-up as food was prepared in another location and the poor manager had to keep coming and going across the driveway in high heat, dripping in sweat, restocking the food. Quite unappetizing. Check out clerk refused to give me a print out of charges, said it was sent hen I made reservations. I still have not received a print out.

We attended a wedding nearby and needed a place to stay. Unfortunately, there are not many options in this area. Its a Best Western, which I find to be a very low budget hotel. The carpets is dirty, the sink didn't work and the pool/spa area was dirty. I would never return unless it was absolutely the only option.

Bad experience. Unclean rooms, horrible mattress. Unhelpful staff. Would not stay again. Breakfast was sorely lacking....garbage cans overflowing in breakfast area...yogurts locked up in fridge and inaccessible to guests. Slow responses to requests.waited over 6 hrs for towels and a blanket and had to request a 2nd time and go pick them up myself in the lobby.

California cozy lobby, with complimentary cocktail and hearty breakfast. Every staff member made an impression with authentic engaging personality and efficient service. My daughter commented on the room's spaciousness and we slept very soundly. Best Western Placerville was our perfect gateway to amazing El Dorado and Tahoe adventures. Thanks

Bruce, the on site manager of the breakfast room is outstanding. He is on top of everything making sure the food is fresh and well stocked, the dishes and other supplies are well stocked and in order. His manner is very pleasant and professional. He deserves special recognition (and a raise or bonus) from Best Western Management. Bruce at the Best Western Placerville Inn is a star.

I go rafting in the area every summer. I used to go camping but decided to try the Best Western with my family last year. The experience was very relaxing and positive. We came back and brought another family this year. Highly recommended!

Nothing exceptional, at best an average hotel. The breakfast is not as good as a Holiday Inn Express breakfast or a Hampton Inn one. The beds and pillows are average or maybe a little below average. The staff is pretty good but the manager is not terribly interested in satisfying customers. Do not expect too much.

A well-maintained motel is the Gold Country area. Easy access to downtown Placerville eateries and Gold Country sights. Comfortable beds and very good breakfast offerings.Would recommend this motel for a good night's rest.

We stayed here on our way back to the San Francisco Bay Area fro Lake Tahoe. The property is in a convenient location off the freeway. The landscaping is very pretty with blooming roses and giant hibiscus. There is a small pool and patio area and our room's sliding door opened onto it, with a bistro table & chairs for our room. The room itself was spacious and had a frig, coffee maker, and microwave. The hotel offers 2 drinks per room during "happy hour". There was a wonderful hot breakfast that was hosted by Bruce, who was concientious and pleasant. We will definitely return and recommend this property.

Nice room and great service! The agents at the desk were very helpful. Jeff - the breakfast guy - was amazing! He worked super hard and when someone thanked him for something, his cheerful response was, "My pleasure!"

No complaints about breakfast! Man in charge was great and kept it all up and overall very good. Room was clean but only a bath towel and wash cloth for a handicapped room! Office forgot to call housekeeping to deliver more so called housekeeping myself and they took care of everything. Our door would not close on its own, you had to use the night lock on door to keep it closed. Not good! Not acceptable for amount of money charged.

Very nice, clean, good-looking hotel on the far outskirts of Placerville. The linens and everything were very clean, the staff was very friendly and nice. Very pleasant pool area with a hot tub. And, after a good night's sleep, a great breakfast: eggs, make your own pancakes all in a pleasant dining area.

There was a gentleman working the breakfast buffet the day of our stay. I would just like to say he went above and beyond the call of duty to make sure everyone had food and beverage. His name was Bruce, again thanks for the great service. Glen Cheh Day n nite transportation

Nice clean rooms, great service, decent breakfast. Pet fee should be changed to a damage deposit that is refunded after room is checked or lowered to $10. Per pet to cover the clean up bags and pet area

Good place to stay right on the highway but still quiet. Excellent restaurant on site. The beds were very comfortable and after a good nights sleep we could enjoy a good breakfast included in the price.

A nice, clean hotel with a staff that is friendly and working hard. They are obviously upgrading the facility in terms of carpet, etc. Rooms are spacious. Ask for a quiet room away from the highway...but in the busy season you may not get it. We travel all the time, this hotel was a good value compared to many and the staff seemed to genuinely care. Give it a try!

didn't receive AAA discount until morning check out because was the last 3 rooms, rooms need outlets by the bed, need sink drains freed up, internet didn't work in the room, internet worked in the lobby, door handle to breakfast room from the hallway was not functioning

best hotel in placerville by far......nice breakfast ....i.highly recommend the staff and ownership..very clean rooms with a pool and hot tub .very easy access to hwy. 50 and stores,restaurants,halfway between sacramento and lake tahoe

This motel is just fine for most travelers, but is a bit pricey for this neck of the woods ($162/night King w/ balcony). Its location is convenient and it has an outdoor pool/spa. While it does not offer a bar/lounge on property it is immediately adjacent to Casa Ramos, a nice Mexican restaurant with a dedicated bar.

found the room, hotel and grounds very difficult to navigate in wheelchair. carpet stained and generally the room felt depressing. Staff, especially Sarah, were very pleasant and friendly. Hotel and grounds need to be updated

We were planning our wedding in Placerville, and there are not many options for hotels there. Best Western Plus Placerville Inn was the most conveniently located and nicest hotel around--though, again, not much local competition. When we were discussing the reservation with the hotel staff about 6 months before the wedding date, we were told that if we booked enough rooms under our group we could use the large conference room for our after party. About 2.5 weeks before the wedding, we were told that the room was no longer available because it was being remodeled. This was very disappointing, as we had fulfilled the required number of reservations and had been planning our after party. As a consolation for this sudden change, we were offered use of a smaller meeting room and pool for as long as we wanted both nights. While we were initially disappointed, this arrangement actually worked out quite well. The hotel staff let us use the meeting room and pool area and never bothered us once--despite the fact that we probably got a couple of noise complaints. So, I must tip my hat to the staff and management at Best Western for offering us those two party venues and letting us do our thing. Even if they had offered nothing we would not have had much recourse besides making our guests make other, less convenient arrangements and leaving a bad review, so we were very happy that things worked out as well as they did.

The motel staff was great and knew what they were doing. I think that we stayed next door to some newly weds as the noise was very loud. The food that was served for breakfast was very good and they was plenty of it.

Family came from all over to celebrate Mom's 80th birthday. We went Rafting for 2 days in Coloma. This was an easy drive to the river. Everyone loved the pool. The place was being renovated so we had to stay on 3rd floor but it only required 1 flight of stairs so no big deal. When my aunt got hurt they moved her to a street level room without a problem.

My mom and I stayed at the Best Western while attending my niece's wedding. Even though our room was next to the main entrance, which could get noisy with people coming and going, the hotel was excellent. It had spacious, clean rooms. Ours had a little patio in front where we spent the morning, before the heat arrived, drinking our morning beverages and reading. The hotel is close to U.S. and was easy to find.

We visited Placerville for my cousins wedding. The hotel was clean with a courteous staff. Bruce did an amazing job with breakfast. It was fresh and constantly restocked. Very impressed~! Would stay here again~!

My wife and I had a great room, talked with very friendly people at the registration desk and enjoyed a very nice breakfast. I would like to thank Bruce for being so helpful when I needed information regarding which would be the best way to continue our trip. We'll definitely stay again if we're out that way. Thank you to all the staff.

From the moment we got there every person we spoke to be it at the front destroy or on the room phone they were incredibly helpful and friendly. We (mostly me) might have even bugged them a bit due to our schedule (we were much later to arrive than intended) but they were a fantastic, Wonderful, helpful and friendly staff. Truly will stay no where else anytime we're at red hawk. One of my overall favorite hotel chains in general.

My daughter and I stayed here one night, in town for a baseball tournament. The room was big and clean. You could see they are in the process of replacing carpet. Ours was new. The included breakfast was good. Bruce was very attentive to the needs of the customers. I would stay again...

We have stayed at this hotel over the past several years, We have several hotel rooms booked for an annual family reunion, it has always been clean, offers a great breakfast selections and has always had a friendly staff. Would recommend to anyone needing to stay in the area for one night to many as the location is great for your stay in this part of the state

I have already listed my concerns. Please review the other page. I feel this customer feedback is far too long. I would not stay at this property again for several reasons. One difficult to get access to. The noise from the main road was loud.

Heading to river rafting and instead of making the trip in from San Jose, we decided to spend the night at the BW in Placerville. Very smooth checkin. Room was clean and spacious. Breakfast by Bruce was well stocked. Pool area looked nice. I would stay here again.

It was a quick one night stay. We had just finished river rafting and needed a place to stay. The breakfast was good, jacuzzi nice, beds comfortable. The only thing wrong was no elevators. Hard to carry all your luggage

The hotel was close to Red Hawk Casino and Hangtown Placerville. We enjoyed the town but would have preferred a newer, and better-arranged hotel. This particular BW was older with no elevator and was confusing to navigate through. Needs renovation.

Bruce who ran the breakfast was the best we've ever encountered on all of the many road trips we've made. He went above and beyond --asking each individual groups what they needed. Several times he went back into the kitchen and made extra scramble eggs as requested. Truly the best!!!

Bruce did a great job at making sure everyone was fed with the complimentary breakfast. The rooms were clean and the staff was courteous. There is also great mexican restaurant located right next door.

Overall we had a great stay here. We had to switch rooms since our first room was adjacent to a conference room that was a bit loud, and the staff was very accommodating and helpful. The rooms were very clean and nice and they have those remote controls that can easily be disinfected which is a great added amenity. The breakfast is beyond what most hotels offer, which I liked, and there was plenty of parking available. My one complaint was the cleanliness of the pool area. There were cigarette butts littered around the pool, and the water was a bit murky with a little bit of bugs/hair floating around. Maybe their filter was on the fritz, I don't know. Otherwise though, it was a stellar experience.

Have stayed at this hotel many times and was very pleased with all the improvements, much nicer rooms and breakfast. Front desk people awesome. Michael got our group of 8 rooms togeather and many other favors.

Stayed 5 nights in June during the El Dorado County Fair. I must say the staff were fantastic. Dee at front desk was a delight and Bruce the breakfast guy worked his tail off tending to everyone's needs with a smile. Housekeeping were also very kind and helpful. My doggies had a fantastic grassy area to potty however I ran into a few dog owners who didn't have their pets leased. Not the hotel's fault but bad dog owners as the hotel has pet policies and dogs must always be leashed when about the property. There is a nifty Mexican restaurant next door within walking distance. The room could definitely use some updates especially the carpet/wallpaper. I believe they're currently in the process of upgrades as I noticed work going on here and there. Overall a nice stay.

Michael at the front desk was a great help when my wife asked if our room could be changed to one above ground level. Bruce did an outstanding job with the breakfast meals each day. The dining room was clean and well kept and he opened the room on time each day, the food was always hot & fresh.

The Best Western hotel in Placerville, California is a great place to stay. The staff is friendly and efficient and went out of there way to make this a pleasant stay. The breakfast was good with plenty of variety. The room was clean, comfortable and all amenities worked. I would not hesitate to stay here again

The room was very nice & roomy. We enjoyed our stay & nice that it was right next door to Casa Ramos where we were having dinner with friends. We would stay here again if in the area! We stayed on rooms away from freeway & it was very quiet.

We stayed here years ago and did not ever think we would return. We stayed last night as we were in town for a 50th celebration. The gentleman at check in was so accommodating and kind. We stayed on the upper floor (no elevator...ugh). Noise from the freeway was loud but not unbearable. Hotel needs complete makeover, but service makes up for a lot

We visit Placerville at least twice a year to visit our son and his family. We always stay at this hotel. The staff (and I mean everyone of them) is friendly, helpful and extremely competent. The rooms are spacious, comfortable and clean. In the afternoon we sit on the patio and enjoy the hot tub and beautiful flowers. Placerville is a quaint town with good restaurants and shops. Plus it is close to Sacramento, Jenkinson Lake, Apple Hill and Lake Tahoe.

Very nice hotel for the area. Good location to drive to rafting, hiking, etc. was able to have pizza delivered weed to room. Room was roomy with room for four comfortably. Would definitely stay there again.

We came to Placerville Best Western for a wedding with a large family group. We thoroughly enjoyed our stay and the town of Placerville. This is a great hotel, everyone was nice and friendly, rooms were clean. Breakfast was great, staff was very helpful.

I've stayed at many places in this area and Best Western Placerville is my favorite. The staff is friendly and helpful. Soon there will be new hardwood floors and bedding. In the fall and elevator will be installed. They have a great meeting room that is across from their entrance. High ceilings and plenty of chairs. I've rented it several times. I've been staying at this location for years.

I've been to many Best Western Hotels and have to say that Bruce runs the best continental breakfast. The food was fresh, the equipment clean and the equipment settings set so your food doesn't burn. Bruce is gracious, friendly and on top of keeping things organized and ready for each guest.

This was a last minute reservation and we were so happy to find a room.The hotel was close to the freeway and easy to find. The check-in went smoothly, but we were charged more than we were quoted- that was resolved by the night check-in girl, Kayla. She was so helpful and solved the problem.Breakfast was great, overall, a great experience!

I'm not a big fan of Best Western hotels, but after a recent stay at a Best Western close to Disneyland, I thought I'd give this one a try. This one is not even close to the Disneyland location. Property is in some need of updates. Walls are so thin you hear everything. It sounded like the people in the room above us would fall through the ceiling when they walked around it was so loud. Pool closes at 10pm but on a Saturday night at 11:30pm, I had to phone the front desk to ask them to kick the people out that were in the hot tub/pool area. There was a large group of people out there partying and were extremely loud. When I found out the pool closed at 10pm I was a little irritated that it took a phone call for the staff to do something. This group was so loud there was no way you could get any sleep. The location is very close to the freeway and easy to find. In Placerville, there aren't many choices of places to stay, so I guess this is probably one of the only options.

Kayla and Jeff gave us excellent costumer service! Thank you both..:) The breakfast was very good and Kayla made sure to fill all items so all were able to enjoy. I will definitely go back to this hotel.!

Great location but needs some TLC. We stayed for a wedding in the area. The hotel interior was very worn and tired. It served its purpose. Our room had a smoke odor to it and the patio had not been cleaned. Still remnants of a party

Hotel very updated, decorated, clean and comfortable and quiet. We had only one complaint and that was on our second morning, a Grounds keeper cranked up a leaf blower in the parking lot at 7 AM waking us up.

Very run down and unkept. We were there for 4 days and 3 nights and our room was not cleaned/serviced the entire stay. The whole hotel had a strange smell and the breakfast was less than desirable. I'm not sure how this hotel had a 3 star rating on trip advisor?! We will not be staying there again.

Mike the front desk guy was friendly & super accommodating. He was very friendly & Sweet. I had to stay an extra night & he made it work. I really appreciate it!! Breakfast area staff nice also. Only problem was the carpet in our room. It was REALLY stained. It felt gross to walk on.

Comfortable convenient but lots of traffic noise. Had stayed at the property 10 years ago and noticed that it was a lot more run down since that time. No time to take advantage of pool or exercise facilities.

The stay was good, but nothing amazing. The lighting in the room with the blinds was an issue, as well as the noise from the freeway right outside. The late night desk lady was also pretty rude and couldn't help us when we got back from the wedding at 11PM because we had no cash on us so we asked if she could charge $40 to our room and just give us $40 cash from the register (like we saw her do previously with another guest that morning), but she would not allow it. So we had to drive with our cab driver to an ATM and get money out.

Extremely convenient to the SR-50 from Sacramento to South Lake Tahoe. Very reasonable rates. Room was quite nice especially for the rate. Free breakfast was OK. Stayed in mid May so don't know what rates might be later in the season.

The Housekeeping Manager Talking very loudly, I had to get up at 8ish AM to go out to hall and "Shhhhh" He Apologized rght then and again later, But the housekeeping noise from laundry cars and staff talking was loud again the next morning!

Kayla and Jeff were wonderful and friendly. That got the hotel a three rating. We stayed with the family 6adults and three rooms) But, the hotel itself was noisy, safes in 3 rooms did not work. Phone in one room did not work. Smoke alarm battery in one room red and needed battery. Heating noisy, we had to unplug all the refrigerators to get some sleep.

I was really impressed with our room and the service. The staff was wonderful and very helpful. The room was spotless and very well set up. Our particular room had a queen size bed and a sitting area. It was very comfortable.

this is a very nice hotel. staff very friendly and professional. it was a perfect location to our business needs and close to visit with some family. would stay here again. nice Mexican restaurant next door. spa not working, not fixed during our stay - not a deal breaker but disappointing

Door to our room (320) was coming off the hinges. Would not close on its own, needed to be lifted to close. Carpet was badly stained. By 8:00 am Saturday morning they ran out of any food for breakfast. Next day there was food, but it was terrible. We were with family and had a total of six rooms rented. Nobody would eat breakfast. Even the coffee was Luke warm.

The hotel staff were helpful, knowledgeable, personable and professional. The room was clean. Room amenities; safe, microwave, refrigerator, flat screen TV, lots of bathroom goodies. The breakfast was ok. I'm not into fake eggs, but the waffles were great. I would stay here again!

Right next to a great Mexican restaurant. Very clean and Quiet place. My husband said breakfast was better than most. Beautiful rose garden. Very nice people working there. There was no elevator so if you don' want carry luggage up stairs ask for a ground floor room.

The hotel is easily accessible from Highway 50. The staff is very professional and friendly. The room was spacious and clean. Bathroom was a little on the snug side as far as counter space though. Over all, I would recommend it to my friends and family.

Ok hotel, ok room, ok staff, ok free breakfast. The only star here is Bruce who worked the breakfast room. Very friendly, kind, hardworking and made everyone feel welcomed. He can teach the front desk staff on manners.

rooms are old and stuffy.... bathroom was very clean though. front desk staff were nice but the winner of all is Bruce from breakfast room. He stayed on top of things to feed so many fat people who gobbled everything (5-6-17 7 to 10 am)

Rooms and hotel property were nice and accommodating. The nights were a little loud. Dee at the front desk was a little too friendly and flirty, she made me uncomfortable she was very fake and over did it for me, she could tone it down. Breakfast was very good, kaila at the front desk gave me great recommendations for dinner. Placerville was a great town can't wait to come back.

Convenient but we were not able to rest. The guests next door sounded like they were in our bathroom.. Check in staff was super nice. The rest of place looked run down the fresh water in the lobby looked old with fermented fruit in it. The morning staff wasn't presentable I thought they were hotel guests in their pjs.

Very close to Highway on/off ramps, and a wonderful Mexican restaurant right next door! The staff is friendly and efficient. The lobby is pleasantly decorated and relaxing. Breakfast area is near pool and tables are located outside as to enjoy smell of the roses. The grounds are very nicely kept, I didn't notice any litter or anything out of place.

The room was very nice and clean, we were able to get last minute rooms two weekends in a row for a death in the family then funeral. The price was $200 (Friday 2 queens 3rd floor) then $260 (Sat 2 queens 3rd floor, w balcony) one night each. It felt expensive, but I am thrifty. Breakfast was fantastic, although I believe they should staff 2 cooks for the volume of guests. Bruce, the cook, was working very hard and able to keep up but he seemed stressed & rushed. Management should take better care of such an excellent and friendly employee. The graveyard desk staff were also very friendly, the early morning of the 29th I ran out of coffee pulling an all nighter and they were quick to provide me with more to continue working. The kids loved the pool. Although there were no elevators I enjoyed using the stairs. We come here every time we visit family in the area and don't have a place to stay.

Spacious rooms and a SUPER breakfast buffet - handy to a couple of nice shopping centers. ( I LOVE Ross Dress for Less and TJ Maxx type stores!) Got to sit by the pool for the first time on our last visit. It is kept clean - and I wished I had a bathing suit, but settled for dangling my toes!

My work has me traveling all over California and this hotel was a breath of fresh air. The front desk hostess Kayla was amazing. She's a very sweet lady, and whenever I had any questions or concerns she was right there with the perfect answer. She very helpful and polite, I'm glad we chose to stay at this hotel.

I really like the staff at Best Western Plus Placerville. My stay has been ultra nice. The rooms are clean and spacious. The area is beautiful, located near the 50 interstate but, not too close where you can here traffic all night long. I Would definitely stay here again in the future.

See above. See comments above and I have other information. See comments on Bruce in the food court area, he did a good job in assisting the family. I can not get out of this area, please correct this item.

Hotel was clean and staff were excellent. Great breakfast by Bruce, Not fun to lug luggage up stairs w/ no elevator. Two other wedding parties staying there were very noisy late Saturday into Sunday AM.

The rooms are clean, updated, very comfortable. The service is beyond what you'd expect! All staff go the extra mile to ensure your comfort. The swimming pool was open in April - very surprising and appreciated!

I stayed at this hotel for a total of 3 nights. Overall the hotel is clean and well maintained, however the best part of this hotel is the people. There were a few small issues with my reservation when I checked in, but Dee was absolutely amazing. She treated me like family but was also very professional and knowledgeable. She was able to quickly resolve the issues and check me in. I hadn't eaten dinner yet, and Dee happily directed me to a nearby restaurant. I would definitely recommend this hotel.

We are amazed! We have stayed in many best westerns, and this one is by far the nicest. Kayla at the front desk is so polite & friendly, always smiling. She went over and above to desribe the hotel and the many amenities. Our room is HUGE, breakfast was very tasty with awesome variety. Just an awesome atmosphere overall. Thank you to Best Western Placerville, you are doing a fantastic job!

Wonderful place to stay on the way to go sledding. Our room had a couch area with separate TV and chairs. Bed was comfortable. Bathroom totally adequate. Staff was great, especially Bruce in the dining room. He helped us with staying on top of refills at a very busy time. Best Motel breakfast I have had: eggs, sausage, bacon, bagels, cereal, fruit, yogurt. Wow!

The overall hotel was good. Traveling with a service dog and being put in a 'pet' room is always disappointing. The carpet was wet. The breakfast was great. The variety was exactly what I prefer. The staff were friendly and helpful.

I would recommend this hotel. I was late from being delayed and Doug was so nice and helpful when checking me in. Bruce had a variety of choices at breakfast that looked good. The housekeeping did a good job keeping the room stocked and cleaned. But at time a maintenance guy offered to carry my bags down and take them to my car. I was so impressed with the kindness that was showed to me. I would stay at this place again.

Upon our arrival to the Best Western Plus, on a rainy Friday night in early April. We where greeted with kindness and warmth. The kind of greeting one would expect, like walking into your Grandmothers house. The room was just what we expected from the description on your website. Everything was perfect! Or so we thought? During check-in, we where in formed about the continental breakfast... Well let me tell you that this review would have stopped all ready, but everybody in the B.W. family needs to know about "BRUCE"!!.. Bruce, the care taker in the Placerville B.W. food court, or breakfast lounge, singlehandedly TAKES CARE OF ALL THE FIXINS!! Making sure that everything is stoked full, the coffee is fresh and hot, the fruit is all filled, and the batter for the "make your own waffles" is flowing m non stop!!!!!! The place was packed. And there was Bruce cleaning tables and welcoming guests with a smile. ... I spoke to Bruce for a few moments, and found that Bruce was not just the guy stocking the breakfast goodies..... But Bruce was a man who really loves his job. Not for the minimum wage that he is getting, per hour... with no hope for a pay raze in site!! Not for the joy of starting his day in the wee hours of the morning so weary travelers could get a fresh start to there journey. But simply for the gratification of a smile here and there once and a while, and or the occasional "Good Morning", or "Have a nice day". Bruce deserves all of our thanks 100 and 10 percent from us and all of his peers at BEST WESTERN!!! Time for this weary traveler to get some grub, William Freeman a.k.a ."Billy" the guy who stopped to say thank you, and met a super man with a the apitamy of "Customer Service" that all should see!!! Thank you BRUCE in Placerville!!

Stopped for the night on a business trip. Everyone was helpful. The room was great. The breakfast was great! The Mexican restaurant next door was good, too. The hot tub was great! Will be staying here again.

Clean rooms and the hotel was in a great location. It's the closest hotel to Redhawk Casino and the casino offers free 24 hour shuttles to and from the hotel/casino. The complimentary breakfast was great. Bruce provided excellent service in the breakfast area by making sure it was clean and well stocked!

Hotel is very convenient to Apple Hill, freeway, downtown etc. Rooms are spacious. Unfortunately hotel does not have an elevator. Breakfast was nice and hotel offers a small happy hour. Overall great stay

Okay- Simply great breakfast bar!! I believe his name was Don that worked his tail off to please the throngs. Yummy. Clean. Love that place!! It goes without saying (but will say anyway) that rooms are comfy, safe and tidy. Pool is well kept. Back next year!

The furniture in the living area of the mini-suite Room 238 needs a good vacuuming and possibly steam cleaning, as my strong allergic reaction tells me that it has been used by cats. The long white hairs I picked up on my jeans was another giveaway. Housekeeping standards leave much to be desired. On our last stay, housekeeping was generally lax about restocking the room and vacuuming, and the old, very dusty sock I found between the bed and the night-stand was nasty. On this stay, our room was left open all day on one day and on the next was not attended at all. We came home at 5 pm to an unmade bed, wet towels, full wastebaskets, etc. As housekeeping had already left, a young man was sent to our room with towels but without a clue as to what was needed. The next day, housekeeping stopped by but again didn't vacuum. A piece of paper that was on the floor on our arrival was still there 5 days later. Also, the slider window in room 238 has an interior defect which makes it look smeared and unwashed. Looking out is an unpleasant experience and the whole thing has a run-down Motel 6 feel to it. The only remedy is to replace the glass.

The good: We rented two rooms for my family (2 adults, 2 kids) to stay for two nights. The hotel was very accommodating to change our reservation at the last minute and keep two rooms next to each other. Breakfast room was great and kept very well stocked by Bruce. Front desk staff were friendly. One room was good, other not so much (see below.) The not-so-good: Both rooms were non-smoking, but one had recently had a smoker. They tried to correct it, but the room had a rank smell. On the same room, housekeeping didn't come, so it was both rank and messy. Overall experience was 2.5 stars. I'm rounding up, given the property was generally well kept and staff was friendly. With family in the area, we may try this hotel again on our next visit, but this stay didn't leave a good enough impression to ensure a return stay.

My crew and I have been staying at the Best Western Plus Placerville inn & Let me Tell You this is a great place to stay. In the morning Bruce the breakfast attended is on POINT always keeping everything stocked. At the front desk June-Nick-Michael & Taylor are always there to help or just to have a friendly conversation. Also I can't forget to mention Andrew the maintenance guy in the evening is always there to help or just to give a friendly hello passing in the hallways. I would consider this a great Home away from Home believe me when I say that I've been staying here for a month and will come back in the future most definitely ??

Was in town visiting family - we always stay here. Have been consistently happy with the service. Have to commend Bruce who provides the breakfast - he did a fantastic job making sure everything was stocked and the breakfast room was clean. Very pleasant man who takes pride in his job - I appreciated the wonderful spread he provided.

I spent 2 nights at this hotel, having pre-paid my bill online through the travel company, AAA. On my first morning (around 9am), I was scared to death when the door abruptly opened and the house cleaning crew walked in. They told that I was supposed to check out. I told them I had paid for 2 nights and would be staying until the following morning. They left but returned about an hour later, again opening the door and walking in. This time, they said I had to leave. Again, I explained that I had paid for 2 nights and would not be leaving until the next morning. Around lunch time, there was pounding at the door. Looking through the peep-hole I saw a middled aged man wearing a t-shirt and jeans standing outside. I asked what he wanted and he told me he was there to take my luggage to my car. Because I did not ask for anyone to pick up my luggage, I refused to open the door, which made him mad. He wouldn't leave so I called the office. The woman who answered the phone said she accidentally sent this guy to the wrong room and apologized. I shouted this through the door and the guy left. The next morning I checked out and in the process, asked for a receipt, as I always do, in case there were any "incidental" room charges. The same guy who had pounded on my door the previous morning was working behind the desk. No one else was around. He told me they don't give receipts for online reservations. Others hotels I've stayed do, so I pushed him on this. He said he could do nothing. Given all that had happened, I was afraid I was going to be charged extra so I monitored my credit card. Sure enough, about a week later my card was charged for an extra night's stay. When I checked into this hotel on the first night, a young man at the desk warned me that I may be doubled charged because although my 2nd night of reservations was in the computer, my first one was not. I showed him my AAA receipts. He warned me that I might be double charged anyway. When I attempted to verify that my bill had been paid in full upon checkout, I was told I could be given a receipt. Later, I discovered I had been charged an extra night's stay, which I did not approve. The management of this hotel was not hospitable or accommodating of errors that were apparently caused by a glitch-prone computer reservation system, not a hotel guest traveling alone. Because I was refused a receipt at checkout, I was unable to resolve any errors prior to leaving and only realized I was charged extra when it appeared on my credit statement. Because of the intimidation by a male hotel staff member who seems to thinks bullying women is an acceptable way of doing business, I therefore do not recommend this hotel. I have disputed the extra charges with my bank but as of this posting, the matter remains unresolved, for now.

While staying at the Best Western Placerville Inn, our group has been treated to the best services available in placerville. During the day June at the front desk makes sure we have what we need and are comfortable, and during the evening Taylor and Michael are ready to extend a friendly conversation while we enjoy happy hour. In the morning we are greeted by Bruce and Jeff, the nicest breakfast attendants around. Even the maintenance guys Andrew offer up great laughs. Overall this place is clean as a whistle, and feels warm as the staff treats each other like family, a nice reminder when working away from home.

The hotel was nice, but they had no elevator. My 84 year old grandma and I were placed in a room on the third floor and had to lug up all of our stuff up the stairs. However, apparently they are installing an elevator in January. The rooms were really nice(but have no phone books!)and the breakfast was nice. The complimentary breakfast really helps this hotel meet the higher price. The worker, Bruce did an awesome job keeping the breakfast stocked, and you could tell he was working hard going back in forth from the kitchen cooking to stocking the breakfast area. Many of the front desk people smoke on the job? They smoked right 20 ft in front of the lobby!! And when we went inside they would come in right after and help us. One last thing is that it's right off a busy road. Overall, nice hotel. Nothing fancy. A little expensive for the quality.

We were looking forward to our annual getaway to the Apple Hill area on the long weekend. This hotel was rated #2 on Trip Advisor for the Placerville area, and we had stayed in Best Western Plus properties before, so we thought we knew what to expect. The hotel is conveniently located near US 50. We had asked for a king bed room opening to the pool. I was a bit surprised to see that there was no safety fence around the pool, separating it from the sliding doors of the rooms. I could see how it would be very easy for small children to be in danger if they were staying in one of those rooms and had not yet learned to swim. We were pleased with the size of the room and the relative comfort. It seems as if the room had been fairly recently renovated. Bathroom was small but clean upon our arrival. Not much counter space with the one sink. Microwave and refrigerator were welcome amenities. The bed looked very firm, but to our relief did have some give to it. However, there were several issues which will prevent us from ever returning to this property. Our first night, Friday 11/11, was spent in relative peace. Throughout our whole stay, there was a strange booming noise that sounded as if it was coming from somewhere on the property. Sounded like a dumpster being emptied? We never found out what it was. It occurred roughly every 45 minutes, day and night. Not enough to keep us awake, but noticeable when we were awake. Turns out this relative inconvenience was the least of our problems. Unfortunately, we found out the hard way that this hotel has EXTRAORDINARILY thin walls. On Saturday evening, a very noisy family with small children checked in to the room next door. Our room had an adjoining door to this room, and we could only imagine that the door in their room was open, because we could hear literally everything that was occurring in their room. Eventually the human noise subsided a bit, but the TV was on at a loud volume. As the evening progressed, the TV stayed at that volume for several hours. After several hours, we called the front desk to ask them to contact the room's occupants and have them reduce the volume. We heard their phone ring and ring next door, with no answer. Then - nothing. So, we went next door and knocked. No answer. I called the front desk and asked what the update was. The person on duty lied to me, told me he had made contact with the room's occupants (I knew he hadn't) and that THERE WAS NO MORE NOISE COMING FROM THAT ROOM. I am hearing this in one ear, and with the other I am still hearing the incredibly loud TV from the next room. I told him that I was still hearing the noise. He became flustered at being caught in the lie and hung up the phone. After a few moments, we heard someone tapping on the door. They continued to tap for about 5 minutes, and then they let themselves in. Turns out the occupants had left the room with their TV blaring. By this time it was 11:30 pm. We had an hour of peace, and we were awakened again by the occupants coming back at around 12:35 am, just as loud as they'd been before. Small children running around and crying, parents speaking in inappropriately loud voices for the hour. Thankfully, they settled down within about 30 minutes, but there was no basic courtesy given for their fellow hotel occupants trying to rest. They again began making noise around 7 am, and by this time we were simply exhausted from a night of not much rest. In addition, on Sunday morning beginning around 8 am, a group of adults met out by the pool and began conversing loudly. When we returned on Saturday afternoon, we discovered that housekeeping had taken all of our towels and had not replaced them, nor had they emptied the trashcans or cleaned the tub (soap scum evident from day before). In all, this is not what I have come to expect from the Best Western Plus chain of hotels. If I had wanted a Motel 6 experience, I would have booked a room at a Motel 6. At over $150 per night, I expect a higher level of service and attention to detail. This includes enforcing reasonable quiet hours from 10 pm to 7 am, for those who wish to relax in peace and quiet. If you have to stay at this hotel, ask for a room away from the pool. That was a mistake on my part. Better yet, do yourself a favor and stay elsewhere.

At Best Western Plus in Placerville Inn they treat you like family or old friends.When i ask if they will do something for me, they say "SURE", even before I tell them what I need. I try to stay in the same room each visit. I prefer the back, downstairs. It is quiet and I can look out the window and see the beautiful pine trees. I didn't used to like the breakfast but they have made changes to the menu (and vendors) and the breakfast was fresh and delicious. They have a meeting room that is across from the registration desk. It is huge and holds a lot of people but the chairs can be arranged in several different ways to make it a cozy event, too. I've rented and done it both ways and it worked great. All the staff, from the manager June, to.Gloria the head of housekeeping are delightful and helpful. I go to that area often on business and I recommend all our clients and patients to stay there. The rooms are clean, quiet and very comfortable. They have everything you need from microwave and refrigerator to shampoo and other amenities. Before I found Best Western I stayed in some old historic hotel in downtown Placerville. It was terrible, It was above a bar and the cigarette smoked worked its way to our rooms. The elevator is really old and scary to ride in, and if you climbed the stairs you got a real work out. The bar was open late and when it closed the street cleaner started up and down the street endlessly.The a/c was out and the noise was like being at a party all night. I couldn't even function the next day to work. I learned my lesson to read the reviews and choose again. I'm very happy with Best Western Plus Placerville Inn and look forward to seeing them all again soon. Blessings, Michelle Taylor Dallas, Texas

They have a complimentary breakfast that Bruce runs! Don't miss it. The guy will do anything to make sure you're well taken care of. Stellar service. Thanks Bruce. He's the kind of employee that makes your stay worth it!

I have stayed at this hotel a couple of other times. The facilities are looking a little tired; dirty carpet and walls. However the workout room was nice and clean and the equipment was in great shape. Bruce in the breakfast area was working hard to keep up with the rush, he was very pleasant kept on top over everything. Didn't like that the employees all smoked in the driveway right in front of the entrance.

The room was clean and the staff was great. Bruce, who was the cook for the breakfast, was excellant. He was cheerful and careful to keep the eggs and breakfast meats full even when the eating area was busy with hungry people, and he did it all with a smile on his face! The hot tub was wonderful after a busy day of wine tasting.

Came into town for a funeral, checked in and left until later. Didn't know how bad the mattress was until later, finally got to sleep then at 1 am fire alarm went off that close to 5 minutes to turn off another 3 hours to get back to sleep on mattress, woke up late and was late for our service. I wont make this mistake again.

Staff is exceptional Friendly and helpful! The whole place is nice! Thanks for a great welcome and warm stay! Michael??June?? Bruce great Staff Breakfast clean dining area and make sure to visit the pool ! Nice relaxing Scenery

Stayed in the Best Western Plus in Placerville in Sept we had 2 rooms,1 for my san and his wife, 1 for my spouse and myself. 10 days after leaving my son came down with SCABIES 4 weeks after staying I came down with SCABIES. My son and I did not share a room. Both cases are documented. His at the VA in Alaska and mine at Renown Medical Care. When we contacted the Manger her attitude was too bad. All I can do is refund you is $91.06. The rooms were $ 397.00 each. Having Scabies was the worst thing I have ever experienced. No one at Best Western cares. They just want your money. Housekeeping was horrible. We will NEVER refer anyone to stay there ever again. Charleen L Adams

Had a great experience recently thanks largely to the excellent staff at the Best Western in Placerville, Ca. The first friendly face I came across was a lovely gal named June who checked myself and my co- workers in. She was patient with us, yet very expedient in getting us settled in. When I came to her with additional requests she went out of her way to take care of me and for that I was not only very impressed, but also extremely thankful. Throughout my 8 day stay the staff was always busy making sure things were running smooth and that the hotel was kept tidy. The breakfast food and eating area provided a great start to my morning and the pool and hot tub were a great way to end the day. I'm looking forward to returning. Thanks for everything!

Enjoyed our stay (visiting from UK. Greg and Lauren went out of their way to find us a very pleasant room, Good base for looking around the Foothills Route193 makes a n interesting ride.Hotel pool sparkling,excellent breakfast

From the time we walked in the door we were treated as though we were the people they had to worry about. Especially enjoyed the breakfast. The attendant was particularly conscience to the wants and needs of the hotel guest. I was expecting the "Usual" hotel continental breakfast, but was surprised at the choices and quality we received. The rooms were clean, comfortable, and well presented.

A nice place for families. The kids loved the pool, hot tub and breakfast with lots of bacon. Thanks to Bruce for keeping the breakfast bar well stocked! Located off Highway 50, so easy to get to. The manager is also very nice and helpful.

Great breakfast for entire family, and Bruce was very attentive and helpful. Rooms were roomy and pool and spa were very enjoyable for all the family. We recommend this nice and well located facility. Jim Richardson Reno

This motel is conveniently located just off Hwy. 50 and makes a good place to stay if you're touring Gold Country, since Placerville is in the middle of Highway 49's north-south traverse through that historic California area, center of the Gold Rush. It is a rather large motel, and the rooms are large and comfortable as well. It's a little pricey on weekends, but the room rate includes a full breakfast with hot dishes. There is also a good Mexican restaurant right next door, handy for lunch or dinner. It is a few miles outside of central Placerville, nice and quiet. Extra tip: Hwy. 49 crosses 50 a few miles east of the motel, but if you want 49 south, you can save some twists and turns in Placerville by instead driving south on Missouri Flat Road, the road that crosses 50 next to the motel; it crosses 49 south of town.

A great place to stay. Is right off the freeway and room had a microwave coffee,free breakfast is a plus. The only negative the pillows are half the size of a standard. They were uncomfortable . Close to stores snd casino

Had a real nice stay. The staff was courteous and helpful! One of the best Complimentary breakfasts we've experienced! The grounds were very nice. Just be sure to book a room on side of the hotel near pool. Opposite will get some freeway noise!

We've stayed at the Best Western Placerville once a year for the past 5 years, when we attend the Hangtown Halloween Ball music festival. We have always found it clean and comfortable and relaxing. I have to write to commend the staff. The hotel always fills up on this weekend with festival goers, performers and regular guests. In spite of the various things that might go awry with the diversity and requests of the festival crowd, the staff--managers, front desk, housekeeping, kitchen--keep things running along nicely. There was some confusion when, upon checking in for the weekend, the room we booked had maintenance issues. However, the front desk person and the manager on duty resolved the problem quickly by getting us into another room at a discounted price. For the rest of our stay, the managers personally inquired about our needs and our stay every day. As always, the housekeepers were friendly and accommodated our every request. Lastly, special mention to Bruce (did not get his last name) who ran the breakfast room on the weekend. He kept it stocked and cleaned up as dozens of guests woke up and came down for the free breakfast. Thanks again for a great weekend in Hangtown!