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SureStay Hotel by Best Western Phoenix Downtown, Phoenix

424 W Van Buren Street, 85003-1635, Phoenix, United States - See on a map
SureStay Hotel by Best Western Phoenix Downtown - Welcome to the SureStay Hotel by Best Western Phoenix Downtown! The SureStay Hotel by Best Western Phoenix Downtown is ideally located in the center of Phoenix. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Phoenix Downtown is located in the heart of Phoenix, perfect for travelers seeking sunshine, sports, and a fun night out in downtown. Come stay with us and be close to all of the adventures Downtown Phoenix has to offer! Enjoy the sunny weather, evening walks around the city, and end the day in our brand new remodeled rooms. The newly-refurbished guest rooms enhance a trendy, colorful style that corresponds to various art seen around the city. Each room features DirecTV® with over 120 high-definition channels and sports packages, along with free Wi-Fi for all guests. There is 24 hour front desk service is for your convenience. The property is nearby many popular entertainment areas such as Phoenix Convention Center, Comerica Theatre, Talking Stick Resort Arena and of course, Chase Field which is only 1. 5 miles away. Easy access of transportation is available through Valley Metro Light Rail at the Van Buren Light Rail stop which is only 0. 3 miles away. In addition to in-room air conditioning, a microwave, a mini-fridge and a coffee-maker, guest rooms include desks and ironing facilities. The SureStay Hotel by Best Western Phoenix Downtown also offers free parking, laundry facilities and a fresh complimentary continental grab-and-go breakfast every morning! Couples particularly like the location — they rated it 8. 1 for a two-person trip. We speak your language!

SureStay

Hotel by Best Western Phoenix Downtown

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 883 guest reviews
NOTE ISSUED
Excellent
393
Very Good
358
Average
96
Poor
19
Terrible
17
REFER TO NOTICE
Business Business
267
Couples Couples
242
Family Family
121
Friends getaway Friends getaway
79
Solo travel Solo travel
121
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good for the price"

4
Maps33396445160, Minneapolis, Minnesota 07/07/2019

I enjoyed my stay at SureStay. The room was clean and cool when I got there. They also had it ready earlier than normal check in which was a HUGE help to me! The family that runs the SureStay were super nice and very helpful. The only down side is, I was confronted by someone (maybe another guest) one night when I came back from a dinner party and they were intoxicated and rude. It was no fault of the motel...just some stupid person. I would recommend this motel to other people...the rooms were nice and updated. They were within a 10-15 minutes walk or a $5 Lyft drive to the convention center.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
We appreciate your positive feedback about your experience. We take pride in serving our guests and hope to see you again soon!

"Great place for short stays!"

5
User 07/07/2019

Great place and value for money in the heart of downtown. The staff is very friendly and accommodating. The rooms are well sized but the lighting could have been better. The AC is a bit noisy and seems to throw air right at your face unless you adjust the air setting. The parking is free.

"Bring Ear Plugs and leave valuables at home"

1
Allison B, East Haven, Connecticut 28/06/2019

The noise was unbearable. From the air conditioner to the Street belo . Heard everything. Could not sleep. No in room safe. Did not feel as safe as I should have. The room itself was o . Bed was extremely small for 2 people. Sub par Breakfast (if you can call it that) Left suitcase in car as did not feel it was ok to be left unsecured in the room. I tried sleeping on the floor in the shower to be away from the noise. Did not help. Spend more to get more.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Thank you for taking the time to share your feedback with us. We are truly sorry to hear of your less than satisfactory experience with our hotel and hope you will accept our sincerest apologies. Being known for our great customer service these comments came as a surprise and we would like to make things right. We value our customer's opinions and thank you for bringing this to our attention.

"Another stay in Phoenix"

4
alanbruces, Miami Beach, Florida 28/06/2019

This property is going through a very nice upgrade. The rooms are brand new, modern and clean. The outside still needs work. The location is awesome only minutes from downtown action. There is no and Phoenix is burning hot and the breakfast leaves much to be desired.

"reasonable cost hotel"

3
User 28/06/2019

Room lighting somewhat dull; conditioner dispensing bottle can be changed as it is difficult to take out; otherwise a good location with respect to airport and downtown, good hotel with breakfast for the cost

"Great Rooms!"

5
User 25/06/2019

This boutique hotel was recently remodeled and the design of the rooms is so fun and different! The location is great and so is the customer service. Overall I would highly recommend staying here!! We had a great stay!

"Solid spot, it checked all the boxes"

5
User 18/06/2019

I stayed here for a week because I had a class downtown and this was within walking distance. I loved the proximity to downtown life without paying downtown hotel fees. I'm a simple person so this hotel was perfect: Dark rooms, comfortable bed, generous shower head, decent tv. Breakfast was ok, coffee kinda sucked but I get my coffee elsewhere so it wasn't even a thing. My biggest criticism is the floor in my room was a little dirty, not visibly dirty but after walking on it barefooted my feet were a little black. I sacrificed a few pair of socks. The staff was good though and the manager was very friendly. I will definitely be back next time I need a room in the area because this place meets all my basic needs at a good price (for downtown Phoenix summers).

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
. Dear Guest, Thank you for your recent stay at our hotel. I am pleased to read that you enjoyed your overall stay with us, and appreciate your feedback. Though you had an enjoyable stay, we never want a guest to have a disappointing experience, so please accept my apologies for all the issues, you encountered during your stay. Thank you for being our guest. I hope you will give us a chance to redeem ourselves and stay with us once again. Sincerely, Hotel Manager

"Very proffesional"

5
Go15007580934, Grand Canyon National Park, Arizona 11/06/2019

What more can I say, It was all good, from the time I arrived, to the wake up call, and the breakfast, being more than I expected, to check out, management always courteous, and helpful, also one last note, Vic is outstanding in his job.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
We thank you for being a regular guest and for your wonderful feedback. We feel proud to have served you in our hotel and how happy we are to see that your experience each time had been good. I hope you will provide us the opportunity, again and again, so that we prove worthy of ourselves each time. Thank you once again for your feedback and we hope to see you again soon. Have a great day!

"Stylish and Comfy"

5
User 10/06/2019

Sure Stay is newly and beautifully renovated with a hip artsy edge. It's perfect location is next to everything downtown. The rooms are simple and comfy, staff friendly and helpful. Whether you are coming in for a concert or a conference, its a great place to stay.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we're doing well and when we aren't so we can get better.

"Whimsical and Fun!"

5
User 10/06/2019

Let's take a second and talk about the fun and whimsical interior (and exterior) of SureStay! Once your typical motel has been turned into a modern and chic boutique hotel. I love staying at whimsical and electric hotels with thought put into the design. From the headboards to the tile work and bedding, my stay did not disappoint. Located just a few minutes away from the heart of downtown Phoenix, it was easy to grab and Uber/Lyft and hit the downtown scene.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Thank you for sharing your glowing review of SureStay by Best Western Downtown Phoenix. We are glad everything went great for you during your stay and that our wonderful location made it even better. We hope to be your hotel of choice whenever you return to the area.

"Manager Saves the Day!!!"

5
Travel15274295557, Las Vegas, Nevada 28/05/2019

Being an old hotel, there are no ADA-compliant rooms, no raised toilet seat, no shower chair/bench but manager Vick Patel went out and bought & installed the medical-grade equipment that made our stay possible. We cannot thank him enough and because of his and his wife's kindness and thoughtfulness, we will stay with SureStay again next time we're in Phoenix.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Thank you for reviewing your stay at SureStay by Best Western Downtown Phoenix. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well.

"Well-priced motel close to the city center of Phoenix"

4
User 28/05/2019

If you are looking for a well-priced and clean motel close to the city center of Phoenix SureStay is a good choice. Staff is very friendly and helpful. Breakfast can be picked up in the office. Surrounding area seem to be safe. Phoenix Convention Center and other buildings around are reachable by foot within less than 15 minutes. The only disadvantage I experienced was the noisy Van Buren Street.

"The manager went above and beyond"

5
Journey08943646089, Chicago, Illinois 27/05/2019

The best staff I've ever encountered! My daughter and I were there for a concert. I goofed while making the flight arrangements and scheduled us to fly out immediately instead of the next day. Due to the manager helping us out, we were able to make our flight. Thank you, Vic!

"Location!"

4
User 19/05/2019

Hotel doesn't look like much from the outside but rooms appear to be refreshed and although small, it was comfortable. Location was perfect for walking to Chase Field. Breakfast was more like continental and if you're picky you might want to plan on eating somewhere else. It was not very appealing. Hotel definitely does the trick for one night convenience to downtown!

"Perfekt"

5
Berimbo, Borken, Germany 08/05/2019

The room was kopletely remodeld , clean and comfortable. We came rather late, but no problem. Friendly service, and a good choice on breakfast. Could be taken on the patio, but not so good as it was raining.

"Nice"

5
NotLettingLifePassBy, Long Beach, California 04/05/2019

This was a nice little hotel. It was clean. The area was quiet. I read reviews of homeless people. I only saw one homeless guy, but I never felt unsafe. The staff are really nice. The bed was comfortable with lots of comfortable pillows. The bathroom is small, but I don't need a big bathroom. It has a small shower, toilet, and sink. There was a desk and refrigerator in the room. They have great tv channel choices. The air conditioner was great. A bit loud, but it gets the job done. I wasn't bothered by it. The breakfast was good. It's a small area to make your breakfast. You can make waffles. They are amazing! They have eggs and sausage made for you. You can get mini muffins and some juice. You can also eat cereal, toast, and bagels.

"Nice Conference Stay"

5
Curious04655173208, Binghamton, New York 27/04/2019

Hotel was very conveniently located for events being held in the convention center as well as good restaurants. Very satisfied with the amenities of the room and cleanliness. Would defintiely stay again.

"Sketchy area,but nice motel"

4
User 23/04/2019

The area is sketchy, but the parking lot was nicely lit. Very convenient for concerts across the street. Room was clean, and beds comfortable. Check in was easy. Not alot of foot traffic when we stayed,so not sure how quiet it would be on a busy weekend.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for staying with us and for your feedback. We are delighted to know that you liked our place and enjoyed the concert across the street. We feel proud to have served you and hope to see you again. Thank you once again and have a great day!

"Perfect Economy Hotel"

4
Kell B, Minneapolis, Minnesota 11/04/2019

My boyfriend and I spent two night here on the southwest side of downtown Phoenix. The location seemed a bit undesirable at first but then we went to a brewery nearby which recommended another venue with live music. It's a great spot with some really interesting venues literally across the street. There was easy access to public transportation without being directly in the thick of it which was great for our needs- we were able to hit the sights, Desert Botanical Garden, MIM, Phoenix Art Museum with no trouble and mostly single transit trips. The rooms themselves were clean enough and comfortable. We did have a stained towel and a broken electrical outlet but you can tell someone was putting effort and care into the rooms. We had an end room so it was quiet and nice and our room had a decent view of downtown. The rooms are small and dark unless you have all the lights on. This probably isn't a hotel you'd want to rent to have a 'hotel experience' in but it works perfectly to have somewhere to stay while you explore the city. The breakfast area is in the lobby and small and leads to some hilarious 'mingling' with other morning guests but the staff made it fun and brought everyone anything they needed. The property removed their pool and turned the gated off area into an attractive outdoor breakfast spot where you can take your food. The employees were all very helpful. I had my bags held and my boarding pass printed by the front desk.There was a slight billing error that the manager correctly right away with no fuss. I will definitely stay here again the next time I'm in Phoenix.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for staying with us. We are jubilant and are happy that you overall enjoyed your stay in our hotel. We are also grateful to you for sharing good experiences with our online guests and visitors. Please do not hesitate to contact us back for any questions, inquiries and for your future reservation needs. Just dial us at 6022578331 or email us at [email protected] Thank you once again and we hope to see you back again soon.

"Drug deals galore"

3
Resort43923773114, Denver, Colorado 09/04/2019

The floor was incredibly dirty. I didn't want to take my socks off at all because I didn't want my feet to turn black. Outlet covers were broken and half hazardly taped up instead of spending $.75 on a new one. There was a breathe right nasal strip stuck to the bed frame. Overall very dirty

SureStayhotel, front desk at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for your feedback. Sorry for any inconveniences. We will try our best to fix any issues urgently. Thank you once again.

"Please take the time to read the (genuine) negative reviews!!!"

1
User 08/04/2019

The photos of the rooms on the website are very misleading. Our room was dark and dingy, very industrial feeling, and stuffy. The one window in the rooms opens onto the stairwell allowing all passers by to see in unobstructed. The bathroom was very small, just about fitting a toilet and walk in shower in (sink outside of the bathroom in main room). The bathroom had a very small window that only opened a little ways. The shower curtain was disgusting with many dubious stains on, the shower head did not appear to have been cleaned ever, suffice to say you felt dirtier after having had a shower. The towels provided were tiny, dirty and also stained. Our TV did not work for the three days we were there. This was reported to the front desk and we were advised that someone would be up to fix shortly. No one came up to the room. Whilst only a minor thing this shows the level of service you are dealing with. We would of left after the first night however similar to a previous review I have read were given the run-around between our travel agent and the hotel manager. The nightly rate was far to expensive to be able to leave without any guarantee of getting a refund. I'm surprised the hotel did not have any security. The location would suggest some is warranted. We witnessed a number of odd 'going on's' around and in the car park area, most likely not legal. We were only staying for three nights and spent as much time as posisble away from the property. Whilst we enjoyed Phoenix, the limited time we did spend at the hotel left a sour taste.

SureStayhotel, Front Desk Associate at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire management team, I would like to apologize for not exceeding your expectations. Guest satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you once again for the feedback.

"Location was great. Hotel was surprisingly wonderful!"

4
Coastal48819754562, Flagstaff, Arizona 05/04/2019

We went down for a concert and the hotel was 2 blocks away. We were able to walk to our venue, the area was downtown Phoenix and surprisingly nice for the location. The room was exactly as it showed online. Free Wifi, parking lot was small, but accommodating. All around great time.

"Excellent"

5
Curiosity23703794638, Saskatoon, Canada 03/04/2019

I have been staying at this motel (including under previous ownership) since 2014 and have nothing but good things to say. It is in a great location and close to all amenities. I look forward to my next trip to Phoenix and staying at SureStay!

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, We thank you for being a regular guest and for your wonderful feedback. We feel proud to have served you in our hotel and how happy we are to see that your experience each time had been good. I hope you will provide us the opportunity, again and again, so that we prove worthy of ourselves each time. Thank you once again for your feedback and we hope to see you again soon. Have a great day!

"Not the Ritz, but o.k."

4
Retired1811, Milwaukee, Wisconsin 02/04/2019

Since Phoenix was packed for spring break and spring training, we selected this place that even with their inflated spring prices, it was somewhat reasonable. The hotel staff was very friendly and helpful. The rooms have been renovated and were very clean. The bed was very comfortable, and the Wi-Fi worked well. Each room has a microwave and small frig. The shower was huge and convenient to use. However, you do have to live out of your suitcase, since there are no drawers to put things in. There's a set of hangers with a shelf under it to put stuff on but that's it. For breakfast, you have the standard waffle machine, cereal, juice,yogurt and toast available in the office but no breakfast room. You either have to take it back to your room on a tray or you can sit in a courtyard with tables. It works. One downside is the noise. Van Buren Street is a major downtown thoroughfare and it's loud at night and you have the occasional bums living across the street but for the price, this hotel is a good deal for a downtown location with free parking.

SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, We thank you for your feedback and feel proud to have served you in our hotel. We are also happy that overall you enjoyed your recent visit to Phoenix and your stay at our hotel. Hope you will provide us another opportunity to serve you even better next time. Thank you once again for your feedback. See you again soon.

"Not fancy, but Clean"

4
Trek44446882255, Seabeck, Washington 31/03/2019

The room was quite adequate for an overnight stay. It was close to the airport. Decor was strange and lighting was dim. However, the bed was very comfortable; firm, new, and good for sleeping. Looked like the room had been recently renovated, except for the outdated decor.

SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for your review. We are trying to make guest rooms as friendly as possible. Thank you once again for choosing us and we hope to see you again. Have a nice day!

"Lipstick on a pig"

2
Anna027, California 30/03/2019

This is an old Motel Six with a coat of paint. The location is noisy, the sheets are transparent and the tiny towels weren't big enough to wrap up a toddler. The electrical outlet cover was broken and fixed with shipping tape. It took two hands to flush the toilet. The room reeked of cigarette smoke even though it was a non-smoking room. It's about sixteen blocks from Chase Field. You can do better, folks.

SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, We sincerely thank you for your feedback and also feel very sorry for any inconvenience. We are trying our best to make improvements to our facilities. We apologize and promise you to keep working for the betterment of guest rooms and services. Thank you once again.

"good stop while passing through Phoenix"

4
User 24/03/2019

We enjoyed the unique artwork, comfortable beds and cleanliness of the room. We were able to walk one block to a great restaurant, and afterwards strolled to a nice park. ASU campus is nearby; another nice place to walk. Breakfast was small but satisfying, so we did not need to go to nearby coffee/breakfast shops. I think the transition to Best Western has been fairly recent. Rooms have been renovated and are great. Patio area is sheltered from the nearby busy road. This is a motel with exterior stairways and room entrances. Managers are caring, and I wouldn't be surprised if the exterior receives a face lift in the near future. Definitely recommended.

SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for choosing us and for your feedback. We feel great to have served you and hope to do the same in the future. Please do not hesitate to contact us back for any future reservation needs. Thank you once again and have a great day!

"Disappointing"

2
Angelo R, Tucson 24/03/2019

Last week I was tasked with finding accommodations within walking distance of the ConAmerica venue in downtown Phoenix. Surestay by Best Western had better reviews than several of the other places nearby and came in at a cost of $170 for a Wednesday night. First, this turned out to be a no frills motel. I was not looking for anything fancy. I just needed a decent place to spend the night with my wife and kids. I'll say that the room and property were clean and the staff was courteous. However, the room itself reminded me of a dungeon. The one window had a blackout shade, but no curtain. So you were either exposed to ground floor traffic or sitting in dim light. The view from the from door was of the exposed plumbing under the sink. There was one uncomfortable rolling chair. Instead of a closet, there was a pipe and plywood luggage rack attached to the door that connected to the next room. I will also mention that the ice machine that sat outside the office charged 25 cents per cocktail bucket. Needless to say, I am no longer allowed to book a room for the family.

SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Sorry for any inconvenience. We regret not to have come up to your expectations but your comments will be a source for us to keep improving. Thank you for choosing us and for the feedback. We hope to have another opportunity to serve you better. Thank you once again and have a great day!

"Bottom of the Barrel"

1
ellenmarr, Raleigh, North Carolina 24/03/2019

Stayed here because host hotel for my business conference was full and this was a convenient downtown location. BUT... turns out the location, the service and cleanliness was terrible. Location is directly across street from a big night club with very loud bands playing nightly. We had to turn our phone to sound waves app to drown out the music. Coffee machine in lobby was half water and were told on second day of our 7 day stay that it had been repaired, but it was still mostly water. Same all week long. No smiles or friendliness to even pretend they are glad you are paying them money to stay there. Room cleaning was really bad. 2 out of 7 days forgot to leave cups in the room. 2 days forgot to leave washcloths and 1 day forgot to leave hair conditioner. Never cleaned the bathroom counter top the whole week and toenail clippings were still on the floor 5 days later, so looks like they never vacuumed the floor. So if your stay there, be Aware of this review and know what you are getting. Yes the price was lower than major chain hotels, but honestly that savings is not worth it.

SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, We thank you for your feedback. Sorry about the inconvenience. We will look into each area of your concern and work to improve on them. We apologize for not being able to stand to your expectations but continue to work for improvement. Thank you once again.

"Close to airport"

3
MrsG262, Middletown, Pennsylvania 23/03/2019

Wasn't sure about the hotel driving through the area. It's located in the downtown area and about 10-15 min from the airport which is why we booked the hotel. The pictures on the web site is a little deceiving but it was ok. The rooms are decorated in an industrial modern style, very basic. You can tell the hotel went through a renovation although we did not ask. Basic, simple hotel, lighting in the room is not great, dark colors on walls make the room feel dark. No carpet on the floors which I liked, nice wooded type flooring. It was very clean and the staff was very helpful with finding a place to eat. I am not a city person but I did feel safe here. It is within walking distance to some restaurants or a short drive. The bed was comfortable, lots of pillows, no tub but a walk in shower which I liked. Continental breakfast was served but we did not eat there due to catching a flight. We only spent one night but slept well. More than we wanted to pay for a hotel but it was tough finding a hotel for the night. After getting to know the area a little better, I would not stay here again mainly due to price and location. Overpriced in my opinion.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for choosing us and the feedback. We will definitely consider your suggestions for making further improvements in the guest rooms. We are happy that you liked the location and felt safe in our hotel. We will be looking forward to serving you again. Thank you once again.

"Noisy"

2
Scenic13031597799, Madrid, Spain 20/03/2019

There was a concert nearby and it was extremely noisy. The air conditioner machine was very noisy too and did not work properly. The parking was full and I did not take the car just in case there was not space when coming back.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We apologize once again and will try our best to offer better services if you give us another opportunity. Thank you once again. Have a great day!

"Absolute Last Resort"

1
Mark J, OCEANSIDE, United States 14/03/2019

This reminded me of a "Pig in Lipstick". If you are looking to get out of the weather, this is your place. The pool was cemented over. Dark Lobby. Many other issues, not enough time to list. I understand the Hotel (Motel) is on a busy street in a sketchy area, but you don't have to play the part. While trying to get a cup of Coffee in the Lobby, a transient rode up on a "Packed" bicycle and helped himself to Coffee and some eats. If management was at the Front Desk, Ithis situation would not have happened. Absolute Last Resort

SureStayhotel, Front Desk Associate at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Sorry about any inconveniences caused to you. We definitely respect your opinion to make improvements. We do not allow outsiders in the service area but I am sorry and apologize if someone had sneaked in while we stayed busy making additional breakfast items. Please be assured we never neglect guest services. Sorry once again and thank you for your feedback.

"Great Boutique Downtown Hotel"

5
lorettaa150, Las Vegas, Nevada 11/03/2019

Great find in Downtown Phoenix. Was a little worried given some earlier reviews. Tasteful renovation. Very comfortable beds, lots of pillows, very attentive staff and convenient location. Walk to great restaurants. 15 minute walk to Chase Field. Hot coffee available and light breakfast. Staff was extremely accommodating and helpful. I will definitely stay here again.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear Guest, I am very happy to know that you were comfortable at our hotel and liked our location, the new look, and the guest services. I thank you so much for sharing positive thoughts with all our online visitors and guests. We do take pride in catering to our guests' needs the best way we can. Please continue to comment on both the positive side and on things that need to be improved. Just visit Bestwestern.com and choose SureStay Hotel portal in Downtown Phoenix. You may also give us a call directly at (602)257-8331 or by email at [email protected] for your future reservations. Thank you once again and we hope to see you back time and again. Dan/Manager

"Since the remodeled"

5
Navigate16826107745, Tucson, Arizona 11/03/2019

This was my first stay since they remodeled. The rooms remind me of Hollywood. The bed and pillows were comfortable and the shower had good pressure. Close to Commerica, TS Arena and Chase Field. A little noisy when the siren passes by but overall a good experience.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for choosing us for your visit to Phoenix and appreciate your nice comments. We will be waiting to see you again soon. For questions and reservations, please contact us over the hotel phone (602)2578331 or by email at [email protected] Thank you once again.

"Pleasant Downtown Surprise"

4
User 11/03/2019

Modern room decor. Clean rooms. Comfy beds. Lady Gaga mural on room wall. Good place to stay downtown. Did not have time for breakfast but did have coffee. The coffee needs work. Friendly staff. Would stay here again.

SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for staying with us and for your feedback. We are happy that you liked our place. We hope to see you back again.

"Nice rooms, friendly staff"

4
User 08/03/2019

Hotel is right downtown and is centrally located so that we could get to any of the spring training ballparks within 30 minutes. Exterior of the hotel is not too impressive, but the renovated rooms were great. Couldn't ask for more for what we needed.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear Guest, I appreciate your positive feedback and is happy to know that you were comfortable at our hotel. I thank you so much for sharing positive thoughts with all our online visitors and guests. We do take pride in catering to our guests' needs the best way we can. Please continue to comment on both the positive side and on things that need to be improved. You are welcome to visit our website at Bestwestern.com and choose SureStay, Downtown Phoenix for any questions or for your future reservation needs. You may also contact us directly at the hotel number (602)257-8331 or email us at [email protected] and we are there for your needs. Please share and invite your friends and families to our hotel on our behalf and we are there to take the best care of you all. Thank you once again and we are hopeful to see you back again soon. Have a great day! Dan/Manager

"Nice room and good location for a great price"

4
gatordoc, Arizona 04/03/2019

I was staying for business and needed a place close to the meeting space. SureStay fit the bill. Rooms were clean and neat. It is next to a noisy intersection so there is traffic noise. They have a limited breakfast available to bring back to your room. Due to a mixup on my end, my reservation ended a day before I thought it did and the wonderful young lady at the counter found me another room in another hotel (they had no open rooms). Sadly, the hotel I ended up in was a dump...but that's another story.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Sorry to know that you had some reservation issues and had difficulty finding a good place to have a good night sleep. We apologize for the inconvenience but give us another opportunity and we will take better care of you. Please do not hesitate to contact us directly at the hotel number (602)2578331 or email us at [email protected] Thank you for your feedback. We hope to see you again.

"Gave my room away. "

1
aliciaj723, New York City, New York 04/03/2019

I booked a room here 2 months ago. My friend and I are two single woman traveling from Las Vegas to Phoenix for a business meeting. After 6 long hours of driving we arrive at 9:30 pm and I noticed the door was locked. I knocked on the door and the front desk attendant told me that my room was given away! Shocked I asked her why and she said it was past 6 pm and when they tried to charge my card it was rejected. She also said she tried to call me and I did not receive a missed call. I told her we were tired and didn't feel safe trying to find a room this late at night. She said she was sorry but her manager told her to give my room away. She did end up trying to help me locate a new room. Yet still, for having this room booked for 2 months I was shocked to know they rudely gave my room away and caused us such an inconvenience. I would never recommend this place due to this poor management.

SureStayhotel, Front Desk Associate at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for giving us your feedback. I apologize for the inconvenience caused to you but I think it is necessary to be clear on how your room was given away before you arrived around 9 PM local time. (1) Your credit card was invalid and per instructions, I had to cancel your reservation after 6 pm on your check-in date and give the room away to other needy guests. (2) In front of you, I booked you a room in Hotel Howard Johnson, Phoenix but according to them, you did not show up there. As a result, the hotel lost one room revenue on such a high peak date and we had to apologize them on your behalf. By staying within the hotel policy we try our best to provide quality and satisfactory services to all our valued guest. I am sorry once again for the inconvenience caused to you but I wish I had a better way to help you. Front desk

"Decent place to spend a couple nights & not spend a fortune."

3
Flyer66242493234, Shelton, Connecticut 02/03/2019

Nothing fancy but all you need for a couple nights in Phoenix. Friendly staff. Don't expect an amazing breakfast array. Also don't expect to sleep late as it's in a busy area so quiet is gone come the morning. Convenient location. Frig & microwave if you just want to get food at the grocery store close by & hang in vs a restaurant.

"A great little steal!"

4
387leilab, Kaysville, Utah 19/02/2019

Me and my 3 kids were in town for a cheer competition and had a bit of a hard time finding a place to stay that was reasonably priced. We found this hotel and were pleasantly surprised!! The room was clean and spacious. Loved the decor. Easy to find and close enough to downtown to find places to eat and things to do. Very friendly staff, as well!! I would definitely stay here again. A little noisy. But, nothing that we couldn't tolerate.

"Noisy"

2
edwabe, Helena, Montana 18/02/2019

Business trip for four. Two rooms. Unfortunately this motel is located next to an busy intersection. If you need a quite night's rest, you won't find it here. Buses, motorcycles, mufflers...all stopping and going. We should not have stuck it out as long as we did. The staff is nice enough, but not anything they could do about it. It's convenient to downtown and fairly clean but not quiet by any measure.

SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, We thank you for choosing us and your valuable comments and suggestions. We apologize for the inconvenience. But, promise you we will continue in our efforts to improve guest services wherever possible. We thank you once again for staying with us. Have a great day!

"BEWARE of this hotel specifically and BW in general!! Very non-customer service oriented GM"

1
Michael M, Portland, Oregon 08/02/2019

I'm still stunned about the complete lack of consideration exhibited by the GM of this hotel. I travel @250 days a year on business and hold Diamond Status with Best Western. A very big winter storm blew into our area of the Pacific NW and Western Montana. My flight out of Missoula was cancelled and I contacted the hotel at 1:30 PM on my day of check-in to let them know about the circumstances beyond my control. Obviously weather and flight cancellations are somewhat common occurrences , especially during the winter months and I have never had an issue with a considerate cancellation and a wish for safe travels. Well, after talking with an equally befuddled (and very understanding) service agent at Best Western customer service I was informed that in spite of the circumstances I would still be charged for a missed first night's stay. Other than to say that "unfortunately it is up to the individual hotel's discretion" the customer service agent could do nothing further and sincerely apologized. Now fortunately I have some recourse as this particular hotel is one of the preferred vendors on our corporate travel site and our travel planning department did express deep concerns about this particular incident. Unfortunately not everyone that books at this hotel and needs to cancel due to unforeseen circumstances beyond their control may have the same options. So be aware that the GM of this property does not take into consideration potential return business or acting responsibly on behalf of the BW brand and you have to know that this indifference will eventually trickle down and effect the quality of onsite guest service. This does bring up a caveat you may want to consider when choosing Best Western hotels over other chains. When booking at Hilton, Marriott and IHG hotels you can rely on consistent policies from property to property and will recieve fair and consistent treatment in circumstances such as this. When booking at a Best Western hotel your individual situation is left solely to the discretion of the local property GM and can vary dramatically depending on that GMs commitment to customer service. This was a somewhat (personally) expensive way for me to learn that lesson but I feel good about the likelihood that this hotel will now be removed from our preferred vendors list and I can prevent other caregivers from having to pay out of pocket should mother nature intervene and they had booked at this property.

DSharmaPHX, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, We sincerely apologize for any inconvenience caused to you as a result of this unfortunate situation but continue to listen from you and all our valued guests to help us improve guest services. I hope you will accept our apology and let us know how we can do better in the future to properly address guests' needs in times of emergency like the one you faced. You may give us a call at 6022578331 or let us know by email at [email protected] for any questions and suggestions. We apologize once again and wish you a good day! Thank you

"Amazing"

5
User 05/02/2019

You know, I was just looking for a place close to the ballpark because I was in for one night to attend a WWE event. I took a chance on this because the reviews were so glowing and I've got to tell you; you all did not let me down. The staff was amazingly friendly. Dan is the man! The rooms were pretty nice. Loved the floors. But a cool, kind of hipster vibe that I really enjoyed. Downtown Phoenix is pretty compact, and it was so convenient to everything. Look, if I'm ever in the area again, there is no doubt I will stay here again. Oh, and BTW, free parking. FREE!

DSharmaPHX, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, How happy we are to see that you enjoyed your stay in our hotel and had a good experience. Thank you for sharing such positive feedback with all our online guests. We feel proud to have served you and I'm sure all our staff feels honored to serve guests like you in our hotel. I thank you once again for everything and hope to see you back soon. Wish you a great day!

"Very clean, friendly and close to downtown and FREE breakfast!"

5
HillymTravel, Manchester, United Kingdom 04/02/2019

I stayed here iin January in one of the renovated rooms and as always in America (I'm from the UK) it was large, spacious, included a fridge and coffee maker and microwave. The shower was powerful and the bed was very comfortable with lots of pillows. Dan and his family were just lovely, so friendly and nothing was too much trouble. The cleanliness of the rooms was to their credit and the free breakfast was perfect for when you are rushing off to a conference. The conference centre is approx a 10 minute walk and behind our hotel we found an amazing Italian restaurant that Dan had recommended which you just wouldn't expect to find tucked away, a real must if you don't know where to eat.

DSharmaPHX, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you so much for being our valued guest and for sharing wonderful thoughts with our online visitors. How happy we are to see that you enjoyed your visit and had a good experience while you were in our hotel. We love to hear from guests about their experiences so that we keep upgrading guest services in the best possible manner. I will definitely share your kind words with my staff, and I'm sure they feel honored to have served guests like you in our hotel. I thank you once again and wish you all the best for all your future plans and endeavors. Have a great day! Dan/Manager

"Wonderful stay!"

5
Journey22963213814, Huntington Beach, California 29/01/2019

Came out for Royal Rumble weekend and needed a last-minute place to stay. I'll be honest, there are times I'm a little wary of not staying a "big-name" hotel and took a chance here. I'm so glad that I did. The room was great. It's really close to everything. Easy walking distance. There was a brewery nearby. Look, skip the other places. This is where you want to stay. Trust me!

"Convenient Option in Downtown"

4
Thomas M, Des Moines, Iowa 29/01/2019

Stayed here for a conference, which was being held at another hotel. Great price and helpful staff. The rooms have been refreshed and have a "backpacker chic" vibe to them. A little noisy at night, but that is to be expected from a property with a motel/motor lodge layout. Breakfast in the morning was adequate and typical for this price point. A good option!

DSharmaPHX, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for choosing Surestay downtown for your recent stay in Phoenix and for your beautiful comments. We feel proud to have served you and hope to see you time and again. Have a great day!

"Downtown Phoenix SureStay"

1
junsoo2015, Fresno, California 23/01/2019

The Internet did not work, the attitude of the employee was indifferent, did not speak English well, the wall between the living area and the bathroom was about 9-feet high and seven (7) feel long. Half the height of the partition was painted dull black. The television set was mounted on the wall directly above the work station making it extremely difficult to watch. There were steel pipes bolted to the door separating the two (2) rooms. The door was solid but not what one would expect from a Best Western Hotel. I will decling the charge to my credit card and file a formal complaint with Best Western. This experience was a reminder why I normally stay at Marriott properties. Not since I was just starting to stay at motels, Motel 6 being one of them, have I ever stayed (didn't actually stay as I checked out and got a suite at the same rate from Marriott) at a facility like this one. I never found a Motel 6 in this type of condition, granted they didn't have Internet or TVs in those days. But the room was always clean. The suite i stayed at with Marriott that evening, same rate, was what someone would expect in a motel.

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, We apologize for not being able to stand to your expectations. But, we value guest comments and based on those we try our best to improve services that make guests as comfortable as possible. We value your comments but I had to charge one night because the room was used after the check-in and it was not possible to rent to someone else. I feel sorry for any inconvenience caused to you, and apologize once again. We hope and expect to reconcile this matter. I do request you to give us a call at 6022578331 so that we may have an opportunity to express our sincere apology. Thank you.

"Great location"

3
Travel01273154955, Los Angeles, California 23/01/2019

In the heart of the city. The breakfast was small and crowded but nice that they had the option. The price was fair and easy to get to the highways. The room decor was amazing with paintings and very urban.

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for your feedback. We hope to see you soon.

"Wanted to give it higher but just cant"

2
Speckcharity, Richmond, Canada 20/01/2019

We stayed here for one night in September and choose it because of the cheap price and close enough to walk to a game downtown. Our check in time was 2 when we got there the very nice gentleman at the desk said our room is under renovations but would be ready within an hour or you can have a queen bed that is ready now, we paid and reserved a king so we decided to wait. 2 hours later we decided to just go to the room with the workers still cleaning up as we needed to start getting ready for our night out. That being said the renovations are very nice and I am sure once complete will make for a very nice room. When we returned to our room that night we realized there is no bedside tables which left us using our luggage to charge phones etc. As well I found the room quite cold so went to call and ask for an extra blanket....no phone!!! Walked down to the front desk and it is closed with no one working at night. Breakfast is VERY limited. Neighbourhood appears a little sketchy but we never had a problem or felt in safe.

BestWesternHotels, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear Guest, Thank you for taking the time to leave this review we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers and during the time of your stay we were in the middle of renovations. We hope you will give us another opportunity in the future. Sincerely, Deo General Manager

"Great place and helpful when I left my tablet"

5
User 17/01/2019

I stayed here for a night and this place is great. The room was great and clean. The people at the front desk were very friendly and nice. They went above and beyond to help me. I accidentally left my tablet in the room and I was not in Phoenix anymore and had flown back home. Well, I talked to the front desk and they said if I emailed them a pre-bought shipping label they would send it home to me. In all the best part about this place was the people. From the nice woman who checked me in. To the woman that made sure there was enough coffee in the morning. Then the nice gentleman on the phone who helped me get my tablet back. The location is great as it's very close to a lot of cool stuff downtown. When I go back to Phoenix, I will definitely stay here again.

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you so much for your kind words. We will continue in our efforts to provide the best services to all our valued guests. Please contact us directly at our hotel phone (602)257-8331 for any suggestions. You may also visit Bestwestern.com SureStay hotel portal or email us at [email protected] for your future reservations. Thank you once again for choosing us and see you soon.

"My First US Visit."

4
Dr_Haitham, Riyadh, Saudi Arabia 15/01/2019

Way Better Than I Expected. This was my first visit to USA and the made it unforgetable. I arrived almost midnight, they were very helpful, Checked in in almost 5 mins. The room was very nice , small but more than convenient, neatly arranged in a contemporary modern way. The location was near and easy to get around, close to downtown. The breakfast was nice, specially the waffles I couldn't have enough of them. Tip Take the Rooms away from the main street. An Unforgetable stay. loved the place.

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear Guest, I am very happy to know that you were comfortable at our hotel and liked our location and services at your very first visit to the USA. I thank you so much for sharing very positive thoughts with all our online visitors and guests. We do take pride in catering to our guests' needs the best way we can. Please continue to comment on both positive side and on things that need to be improved. Just visit Bestwestern.com and choose SureStay Hotel portal, Downtown Phoenix or call us directly at (602)257-8331 for your future reservations. Thank you once again and we hope to see you back time and again.

"Hidden Gem"

5
User 14/01/2019

Great, affordable room in Downtown Phoenix. The rooms are updated and cozy. The artwork is fantastic throughout the hotel. I would stay here again no problem. The hotel is vibrant and staff was wonderful and courtesy as well.

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for sharing sweet words and your kind appreciation. Based on guest suggestions and reviews like yours, we were able to give new look to all guest rooms. We feel proud to have served you as a valued guest. You may contact us directly anytime at hotel phone (602) 257-8331 or by email at [email protected] for any queries, suggestions or for your future reservation needs. Thank you once again for choosing us and giving us a nice feedback. We hope to see you back soon. Continue to enjoy the New Year 2019.

"Urban Chic"

5
User 27/12/2018

I recently visited Surestay on a business trip and really enjoyed my time there. The staff was friendly and very welcoming with coffee always ready in the lobby. The room was recently renovated. Simple, modern and artfuly done. It was very comfortable. I also meat some very cool visitors who were also staying there on business. I wound definitely recommend staying here.

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you so much for choosing SureStay downtown phoenix hotel for your visit and for your review. We feel proud to serve guests in the best possible way so that their trip becomes meaningful and enjoyable. You may contact us for your future bookings directly with us by contacting at (602) 257-8331 or send us an email at [email protected] We hope to see you back soon. Thank you once again and have a great day.

"Santarchy 2018"

4
Angibea, Phoenix, Arizona 10/12/2018

Lovely. The remodel at this hotel is well done. The rooms have a quaint rustic, industrial vibe but upscale. Very clean, cold refrigerator in the room, iron/board, plenty of pillows and good water pressure.The staff was kind and accommodating. Free, secure parking.

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the guest services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Just contact us at our hotel phone number 602-257-8331 or by email at [email protected] Sincerely, Dan/manager

"An example of a great hotel"

5
User 15/11/2018

Located in Downtown Phoenix district. The manager deserves a special thanks. We had two great breakfast here, which obviously also added up to the experience. The reception personnel were very helpful in advise on what to do in the city.

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, Thank you so much for choosing us for your recent trip to Phoenix and for giving us nice comments. I appreciate you being a guest of honor and we feel proud to have served you in our hotel. Your feedback is a reward to us as online guests like to check on the reviews before making a decision on hotel bookings. Please do not forget to contact us back directly at the hotel number (602)257-8331) or email us at [email protected] for future reservations. All our guest rooms are remodeled now with new furniture and branded in-room guest items. Thank you once again for sharing very positive experience among our online guests and we wish you a great day! See you back soon. Dan/Manager

"My stay at Americas Best Value Inn"

5
Discover07831833518, Las Vegas, Nevada 12/11/2018

I had a very pleasant stay at Americas Best Value Inn even though it was a short visit. It was a family trip and I try to be very careful where we stay with our children. This room was affordable and the staff was friendly and helpful with directions and also quick to help us with cab service. The room was comfortable and clean and this motel was close to restaurants as well as shopping and all kinds of entertainment. I would definitely recommend this location to family and friends and if I'm ever in downtown Phoenix again I will absolutely stay at this location of Americas Best Value Inn.

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Honorable guest, Thank you for sharing your thoughts and findings with all our online visitors and guest. We are so happy to know that you and your family/children felt safe and were comfortable at our hotel. Our staff members feel proud in serving the guests the best way they can. Yes, family safety is the foremost need when traveling outside and in our hotel we try our best to make our guests feel the safest and be as comfortable as possible. We also try our best to help guests find places of visit, entertainment centers, best pubs and good eateries. For any other questions or for your future visits to Phoenix, do not hesitate to dial directly to (602) 257-8331 or send us an email at [email protected] Please share and invite your friends and families to our hotel on our behalf and we promise to take the best care of all. Thank you once again and hope to see you back soon. Dan/Manager

"Wonderful Stay Close To Downtown"

5
User 11/11/2018

Stayed the night before taking our daughter on a college campus tour. Americas Best Value Inn is conveniently located (right next to the downtown area). Its also about a ten minute walk from restaurants and entertainment in the downtown area. The beds were comfortable and the shower was just the right water pressure. Also liked that the sink was separate from the shower and toilet so that getting dressed and getting ready in the morning was not a hassle. We really liked the layout of the room. Affordable and convenient.. also the staff at the front desk was exceptionally helpful and courteous. Highly recommend this place for price, convenience, and cleanliness. Wonderful job by the professional staff!

ds24354657, Manager at SureStay Hotel by Best Western Phoenix Downtown, responded to this review
Dear guest, We greatly appreciate your positive feedback and are happy to know that you were comfortable at our hotel. I thank you so much for being a valuable guest and sharing very positive thoughts with all our online visitors and guests. We do take pride in catering to our guests' needs the best way we can. You may visit our website at Americas Best Value Inn, Downtown Phoenix trip adviser reviews site to give us a review each time you visit us. Also, do not hesitate to call us at the hotel number (602)257-8331 or email us at [email protected] for your future reservation needs. Please share and invite your friends and families to our hotel on our behalf and we are there to take best care of you all. Hope to see you back soon. Thank you once again and have a great day! Dan/Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.