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Best Western Hotel Airport Inn, Phoenix

3.5/5  - basé sur 961 notations.
2425 S 24th Street, 85034-6806, Phoenix, United States - See map

Welcome to the Best Western Airport Inn! The Best Western Airport Inn is the ideal venue for the business or leisure traveler to Phoenix. We are conveniently located one mile south of Phoenix Sky Harbor Airport and one mile from the car rental center. Our proximity to Sky Harbor International Airport and the neighboring car rental center is a big reason many guests choose our Phoenix hotel. There are a few additional reasons to choose our hotel such as 24-hour shuttle to and from Sky Harbor Airport, free shuttle to Sky Train/Light Rail Connection at Sky Harbor Airport. Amenities at our hotel include full service restaurant on site, serving breakfast (fees apply), lunch and dinner, swimming pool and hot tub, free Wi-Fi in all guest rooms, complimentary business center and complimentary Grab-n-Go coffee, bananas and crackers from 3 a. m. -noon. Nearby attractions include shopping, restaurants, the Phoenix Convention Center, downtown Phoenix, downtown Tempe, Arizona State University, the University of Phoenix, the Desert Botanical Garden, the Phoenix Zoo, Chase Field and the US Airways Center. Come stay with us today!

Best Western

Hotel Airport Inn

LABEL_ITINERAIRE

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
based on 953 guest reviews
NOTE ISSUED
Excellent
225
Very Good
366
Average
224
Poor
93
Terrible
45
REFER TO NOTICE
Business Business
157
Couples Couples
322
Family Family
279
Friends getaway Friends getaway
74
Solo travel Solo travel
104
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good for a night before of after flying"

4
06/09/2018

A very convenient hotel if you are flying to or from Phoenix. Good rooms. Good staff. Easy access for the less able. Plenty of parking spaces. Did not use it this time, but there is a free shuttel to the airport.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you very much for your amazing feedback! We appreciate your business and hope to host you again the next time you visit Phoenix. Our complimentary shuttle operates 24 hours a day making traveling more convenient. Thank you, Griselda Mena Assistant Manager

"BW airport Phoenix"

3
20/08/2018

Ok overall but MINUSES: Need micro and fridge w freezer in rooms. It was a hassle to heat up my back buddy. This was the FIRST BW EVER that did not offer a hot breakfast. We were SHOCKED to find that bf was only a nutrigrain bar, banana, and coffee. really? no elevators. PLUSES: good pool , jacuzzi, and fitness room w it s own bathroom.Nice lobby .

Best W, Manager at Best Western Airport Inn, responded to this review
We're very sorry that we did not provide you with a satisfactory stay. Although we do not offer a free breakfast we wanted to make sure our guests can enjoy a cup of fresh coffee, tea, hot chocolate, banana or a grab-n-go snack. Our restaurant next door is also open for breakfast, lunch and dinner. We hope to have another try to better serve you in the future. Thank you for telling us what you liked and didn't like as your comments will help us improve. Respectfully, Griselda Mena Assistant Manager

"going home"

3
19/08/2018

to me it was just average. overpaid for it, but I'm sure its because it i close to the airport. The rooms were clean though, and it was pretty easy to get to the airport. Not really anything to do there.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you very much for sharing your feedback about your recent stay at our hotel. Please know that your comments help us implement improvements to better our future guests experience. It is our hope that you can give us another try to better serve you the next time you are in Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Uggh"

2
14/08/2018

The mattress was too soft for our liking and the pillows were lumpy. Noisy because it's near the airport and interstates, that was expected. The best part was having a shuttle to the airport and the on site restaurant served alcohol.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to tell us what you liked and didn't like about your recent stay. We'll be sure to share your comments with our housekeeping staff and get the pillows replaced. Additionally, our front desk agents are always prepared to make things right if the room is not to your liking. We can always deliver new pillows to your room. We hope to have another opportunity to better serve you. Kind Regards, Griselda Mena Assistant Manager

"Warm and ciol"

4
07/08/2018

AL was well and comforting in the dessert heat of 115. And I felt referred after chilling in the room. In absence of a Continental breakfast I was satisfied with the attached restaurant which offered breakfast. Perhaps it should be called bw plus ?

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you! We're glad you our services and amenities were satisfactory to your stay. We look forward to seeing you again soon! Respectfully, Griselda Mena Assistant Manager

"Convenient Stopover"

4
06/08/2018

Stayed here a couple of nights on an onward journey visit to Phoenix. Room was clean, well kept and serviced. The breakfast had a good range of well-cooked options served by welcoming, friendly staff. The evening meal was simple fare well cooked at a reasonable price. Pool was refreshing and quiet till late. The only downside was the sound of aircraft taking off from the International airport next door... But I guess the clue is in the name of the hotel, so you can't really complain, and the sound wasn't too bad actually. Overall, the hotel is convenient and good value for a short stay.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you very much for telling us about your recent stay. We're glad you enjoyed the restaurant, accommodations and swimming pool. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Before we flew home-"

5
04/08/2018

We very much enjoyed our night here- clean- great swimming pool- felt safe- Easy check in- well worth what we paid for it. I know it's close to the airport- they provide ear plugs in the basket if the planes overhead might bother you. Very happy with our choice- got our money's worth!!! Thank you!

"Hidden gem"

4
28/07/2018

Overlook the tired outside and book here! It's minutes from the airport rental center. The rooms are cool and comfortable with every amenity: coffee maker, hair dryer, iron, safe, lotion and shampoos. You're in the flight path but it's not an issue as the planes stop around 10 and I didn't notice it in the morning. The restaurant has good food, we had the Turkey club and avocado BLT. The bartender/waitress was very friendly and helpful.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you kindly for allowing us to host your Phoenix stay. We're so glad to hear that you enjoyed our services and amenities. We look forward to seeing you again soon the next time you are in Phoenix. Kind Regards, Griselda Assistant Manager

"Reasonably priced, close to aiport"

5
14/07/2018

Was stranded at the airport due to weather. Booked this hotel as I am a Best Western rewards member. Was happy with the customer service, and hotel was great for the price. Appreciated the shuttle to and from PHX.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you kindly for your amazing feedback! We take great pride in being able to provide our guests with a convenient stay. We hope to see you again soon! Respectfully, Griselda Mena

"The Best is at the West"

5
11/07/2018

I have always stayed at Best Western Hotels throughout the country. You can be sure to expect and get the very best treatment and amenities. Pools, Spas, Clean rooms, the respect for special accommodations and even opening the windows ahead of time to air out any cleaning smells (I have multiple environmental allergies ) is what I have always been greeted with. In addition, the people are wonderful who work there.

Best W, Manager at Best Western Airport Inn, responded to this review
Wow! Thank you for your wonderful feedback. We appreciate you for taking the time to tell us what you liked about your stay with us. We cannot wait for another opportunity to serve you in the future. Kind Regards, Griselda Mena Assistant Manager

"Didn't feel safe "

2
25/06/2018

The original hotel we booked was overbooked so we were forced to find a new room at 10:00 pm before our 6:00 am flight. This was all that was left close to the airport. The room was dirty looking and loud. The parking lot had multiple warnings about locking your doors and not leaving your belongings in your vehicle. I didn't feel overly safe and was glad my stay was only 8 hours.

Best W, Manager at Best Western Airport Inn, responded to this review
We're very sorry that we did not provide you with a satisfactory stay. Please know that the safety and security of our guests is one of our top priorities. Our hotel offers a Parking Package for long term parking. The signage advises these guess to avoid leaving electronic devices and personal belongings in their vehicle as the Arizona sun can be damaging. Guests using our long term parking are advised that the hotel is not responsible for their belongings. Additionally, we have a gated hotel entry with access granted to guests only when our gates close at 10PM. We also have a bellman on duty 24 hours a day who runs property checks throughout the night. It is our hope that you can give us another try in the future to better serve you. At your service, Griselda Mena Assistant Manager

"Nicely re-done rooms!"

4
18/06/2018

Since the remodel, the rooms are very clean. And NO CARPET which is the best!! Close to the airport and a shuttle to and from - what a great deal especially if you're coming for a conference in the updated conference rooms attached to the hotel. You'll be happy you stayed.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you very much for sharing your comments about your recent stay at our hotel. We're excited that your enjoyed the new flooring in your room. We hope to have completed the entire hotel by the end of summer. We look forward to hosting you again soon! Respectfully, Griselda Mena Assistant Manager

"handy to airport"

5
18/06/2018

nice hotel quick shultle to airport woman at desk was very polite and helpful she told us where to go to eat dinner we had a 800 am flight so we had time for the free breakfast not many places to walk to eat

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you kindly for your wonderful feedback! We're glad our staff was able to assist you with restaurant recommendations. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Quaint"

4
08/06/2018

This hotel was nice. Rooms are dated but clean in a convenient location. Food good. They are renovating and it's long over due. Ok place to stay. Beds were comfortable and it didn't smell which is always a plus.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to share your feedback with us. We appreciate your wonderful comments and we'll be sure to share them with our housekeeping staff. We look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"Great stay"

4
02/06/2018

I booked this hotel for its convenience to the airport and car rental drop off. On arrival I was greeted by friendly and helpful staff. My room was very clean and the bed was comfortable. There is a restaurant and lounge within the hotel called the Rodehouse. Well worth visiting. I would have given this hotel 5 stars has it not been for two things. 1) Although the hotel provides free wifi, which was very good. I needed to print off my boarding passes to get home. So I tried using the hotel PC's in the lobby. These computers have printers connected to them but they are not wifi printers. Well, the PC's were that slow they timed out on me 3 times. I gave up. I went to reception to ask if they could print off the passes more me. The poor lady behind the desk spent 15 minutes trying to print off a boarding pass because even her PC was that slow. Anyway we got there. Please sort these computers out. 2) On the morning on my departure I decided to use the Rodehouse for my breakfast. My breakfast was amazing. On returning to my room. My keycard did not work. Neither of them. So back to reception I went. They issued me with a new keycard. This one didn't work. So now I had to wait for a porter to return from his driving duties to let me in. Using a good old fashioned key. The keycard reader had broken. So would I stay here again Yes. Would I recommend this hotel Yes.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to tell us what you liked and didn't like about your recent stay at our hotel. We apologize for the technical issues experienced during your stay. Please know that they have been resolved.We thank you for the opportunity to host you while in Phoenix and we look forward to seeing you again soon! At your service, Griselda Mena Assistant Manager

"Well worth the money"

5
29/05/2018

Picked this hotel due to proximity to PHX and car rental drop off. Room was nice and adequate with front desk personnel very friendly and helpful. Wanted to drop off car rental the night before a 6 AM flight. The hotel shuttle only ran to and from the airport. So at the front desk suggestion I dropped off car, ride the rental car shuttle to the airport then use the hotel shuttle back. Worked great. Did it all in about 40 minutes. The shuttle drivers used from and to the airport were wonderful. Very helpful and friendly. Was up to early for the breakfast but they did have some great coffee, bananas and bars available even at 4 AM. Nice touch. I'm not sure that I would stay here for multiple days but definitely would stay here again overnight for the reasons above. Picture attached is a full moon over the parking lot at 4 AM

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you kindly for your recent stay and wonderful comments. We are so glad to hear that you enjoyed our services and amenities while traveling. Our airport proximity and courtesy shuttle definitely make us an ideal location for early flights or late arrivals. We hope to see you again the next time you visit Phoenix. At your service, Griselda Mena

"Clean and convenient location"

4
23/05/2018

Hotel room (ADA accessible with roll in shower) was SPOTLESS! Hard flooring made it easy to have shining clean. Beds were very comfortable. The airport is close to here but if you leave the fan on, you can't hear the planes. The hotel provides ear plugs complimentary in your room if you'd like, we did not need them. We stayed on the east side of the hotel. Noise may be stronger on the north side, closer to the airport. The hotel bar/restaurant needs new furniture and updating, but the staff is good and the food was ok. Convenience of location is worth it - and seriously clean room! Their staff got us an accessible room last minute, and check in and check out were easy and close to their front desk. No issues with parking and the place was packed when we stayed.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you very much for your amazing feedback! Cleanliness is a top priority for us. We'll be sure to share your comments with our housekeeping staff and commend them on their outstanding attention. We hope to host you again soon! Kind Regards, Griselda Mena Assistant Manager

"Hope You Find Parking"

4
13/05/2018

Was rather pleased with the room and had a decent nights sleep. When I first arrived, there was no parking where I needed to park. I finally squeeze between to cars. Their owners not knowing the proper way to park. Turns out there was some type of gathering at the next door restaurant. When the gathering let out, scores of people got in their cars in the motel guest parking area, and left. Some stood around and continued taking up parking spaces. Before you book a room here, check on any parties or meetings in the restaurant.

Best W, Manager at Best Western Airport Inn, responded to this review
We apologize for any inconvenience caused to you during your stay. We will be sure to speak with the banquet manager so that meeting attendees have proper parking instructions. We hope to see you gain soon. We appreciate your feedback. Kind Regards, Griselda Mena Assistant Manager

"The Perfect rest between flights"

5
13/05/2018

This little place just off the airport fits the bill. Comfortable and clean. Quite but still has a nice clean pool. The pool is perfect for that long day layover in the hot desert. The restaurant has been around for a long while. Huge salads and a mix of hamburgers. It's a small menus with a good mix of hot and cold sadwithces, soups and meals. There is also a full bar and plenty of tv's showing sports and news. The resultant is separate from the hotel so you can't charge to your room. At check in they always recognize my platinum status with a gift bag and or 500 points.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you, thank you, thank you! We are absolutely appreciative of your wonderful feedback. We look forward to your continued loyalty not only to the brand but to our hotel. We cannot wait to see you again soon! Respectfully, Griselda Mena Assistant Manager

"Quick Stop for an Early Morning Flight"

4
07/05/2018

This is an old hotel, but very close to the Phoenix Airport. It certainly isn't anything to brag about, or a place to stay for any extended period, but it suited our late evening checking in and very early flight the next morning. It's in a lousy part of town, so keep that in mind, but once indoors with air conditioner going we didn't hear anything until our alarms despite folks swimming in the pool.

"Sisters traveling"

3
01/05/2018

Rooms seem dark and out dated. Mattresses need replaced and up graded. Be sure to bring ear plugs because it is conveniently near airport. That is what makes this airport good. Have stayed here many times. Shuttle is good.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you for telling us what you liked and didn't like about the hotel.We appreciate and value your feedback. Your comments allow us to work on improvements to better our services for future guests. It is our hope that you can give us another try to better serve you in the future. Thank you, Griselda Mena Assistant Manager

"Good Experience"

4
29/04/2018

Good location near shopping, restaurants and entertainment. The only complaint would be noise level. There was alot of noise in the evening coming from parking lot. The restaurant onsite ran a bit expensive but was convenient.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you very much for sharing your feedback about your recent stay with us. We welcome all comments both negative and positive as it helps us identify the services or items that may need improving. We hope to see you again in the future and provide you with a superior experience. Kid Regards, Griselda Mena Assistant Manager

"Hotel near the airport."

3
26/04/2018

I usually stay here on my way home. I come to AZ a few times a year and my return flight is usually too early in the morning to drive from Prescott Valley. So, I stay here and take the shuttle to the airport. The driver is usually very helpful and nice. The staff at the front desk seem unhappy to be there. I think there is great room for improvement in their attitudes. The hotel itself is older. My room was clean and the bed was comfortable enough. No breakfast but coffee is provided with some bananas. The only reason I continue to stay here is that I'm not familiar with Phoenix and don't know any other hotels. Another negative is that there is no elevator to the 2nd floor. If you have a lot of luggage, this is an issue.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you very much for your recent stay and telling us what you liked and didn't like about our hotel. Please know that we value your business and we are disappointed to hear that our staff was not friendly. Customer Service is one of our top priorities. We'll be sure to share your comments with our entire staff and use it to implement further training. It is our hope that you can give us another try to better serve you in the future. Kind Regards, Griselda Mena Assistant Manager

"Any Port in a Storm"

2
24/04/2018

Had to find a place near the airport when I misconnected and was stranded. The stay was not compensated by the airline, because it was a late arrival and they did not take responsibility for my interruption. I arrived and had to leave early the next day. The room was nothing special and I was not able to get much sleep. Despite the airport noise and atmosphere, it was not terribly convenient to the airport, and I got to the airport late, missing my connection. Staff was not sympathetic. polite, or helpful, and I am inclined not to return.

Best W, Manager at Best Western Airport Inn, responded to this review
We are very sorry that we did not provide you with a satisfactory stay. Your feedback is very important to us as it helps us identify what changes we need to implement. Please know that your business is very much appreciated and we will be sure to focus on improving our level of customer service delivered to each and every guest. Thank you for taking the time to share your comments. At your service, Griselda Mena Assistant Manager

"Good access for the airport "

4
24/04/2018

We stayed here for a night after flying in to Phoenix. Room was clean and a good size. Bed was comfy and the air con worked fine. There was a bath and shower. TV, minibar in the room. The only issue was the airport shuttle. Whatever they say, make sure you ring up for it when you arrive at the airport. We waited for ages, assuming it was running continuously, only to find we needed to ring to request it.

"Basic amenities...close to Phoenix airport..."

3
16/04/2018

This hotel provides just the basic amenities...missing is the in-room microwave (one is available in the lobby), breakfast is not included in the room rate (an attached restaurant is available for guests to purchase their own breakfasts) and no cookies for guests upon check-in. Our check-in faced a hiccup...my paperwork showed that I had made an "advance-purchase" reservation with an immediate charge to my credit card upon reserving the room. The "advance purchase" meant that I couldn't cancel the reservation. Upon check-in, the front desk indicated that I needed to make payment. Confused by my paperwork, I was tasked with calling my credit card company for clarification of payment. In no way is this the fault of the front desk, but rather the reservation process. As a long time Best Western Rewards member, it was very frustrating to have to go through the time-consuming steps to clarify payment. My husband & I were exhausted from a long drive and were looking forward to a relaxing evening in the hotel. We found our room clean & spacious. The bathroom light was malfunctioning and we did notice noise from the airport until around 10pm. After that, air traffic noise diminished. Location of the hotel is the compelling reason to stay at this Best Western.

"Great one nighter"

4
12/04/2018

Heading to the east coast on an early flight. This hotel is a perfect place to stay. Shuttle service, bar, restaurant and comfortable rooms. Staff was very nice, esp. Sara at check in. If I had to find one fault it would be the very small bathroom. Shower toliet sink all inclusive in one area with very very limited counter space. Lighting in bathroom also very poor.

"This hotel is fine for a one night."

3
10/04/2018

Stayed at this hotel for one night. The shuttle picked us up from the airport even when it was almost midnight, great service. The hotel is very quiet. The rooms are little old but the bonus is the laminate flooring instead of carpet. Rooms are little dingy but the cleaning staff does great job and everything was clean. This place does not offer break fast buffet, just coffee and fruit and that was ok for me.

"Nice Hotel"

4
09/04/2018

The room was spacious and clean and comfortable. The breakfast that came with the hotel stay was just okay. Our room was a suite and and had a kitchen and little TV area separate from the bedroom area. We were just passing though and worked great for us.

"Can't beat the location if Flying"

4
09/04/2018

The location is just shy of the west end of runway so if you like planes . . . oddly we slept through the aircraft noise no problem. No breakfast at this BW so that is a downside. The rooms are what you would expect. Clean large and well maintained. This is a travellers hotel so activity starts early. Shuttle service is excellent however ensure you sign up for your departure time as it is a van.

"Nice hotel"

4
08/04/2018

Very convenient hotel to Sky Harbor airport in Phoenix. Very clean and comfortable rooms, good size and the beds are always the best at Best Western. We didn' t Get a chance to try the restaurant. Check in was very fast.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you kindly for your wonderful feedback! We're very happy to hear that your lodging experience was a satisfactory one. We hope to see you again soon the next time you are in Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Great location/No elevator"

3
05/04/2018

Close to Sky Harbor Airport- a plus! Staff was welcoming and efficient. Airport shuttle driver was friendly and efficient. Major drawback was lack of elevator and we had to schlepp our bags up stairs to our room and back. We are seniors.

"Good value for the price"

5
04/04/2018

Very nice hotel, literally 1 mile from the PHX car rental return. Good it has restaurant at the site. Our experience was very good. Keep on mind you are just next / below I-10 and the PHX international airport.

"Better than expected"

3
02/04/2018

It's a cheap price, and close to the airport. You can expect a lot of noise, which is not really the fault of the hotel. They have a nice pool, and the room was clean. It was extremely convenient for returning a rental car and getting to the airport for an early morning flight.

"Not too bad"

4
01/04/2018

Pretty nice hotel. Room was clean and the grounds are beautiful, though a bit confusing to navigate. Our keycard also didn't work and we had to walk all the way back to the front desk twice until they gave us the right one. Shuttle to and from the airport was on time with friendly and helpful staff.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to tell us about your stay with us. We appreciate the opportunity to host you while in Phoenix. We're glad to hear you enjoyed your stay but we apologize for your room key not functioning. We'll be sure to double check room key are coded properly before distributing them. We hope to see you again in the near future. Kind Regards, Griselda Mena Assistant Manager

"Maintenance and cleaning staff we great"

4
29/03/2018

Met the owner and he was very nice and gracious. The maintenance crew was also great and very friendly. The cleaning staff were very efficient and gracious. The rooms were well maintained. Went there for business.

"Perfectly adequate"

3
27/03/2018

Good choice five minutes from the airport rental car centre, just a standard BW motel format. Has a pool and hot tub and a restaurant on site. Room was clean and comfortable, reception staff efficient if not actually friendly... would stay again.

"Average -better options close by- noisy at night."

3
21/03/2018

Hotel is a little outdated and is close to highway and air traffic. It was clean, but very noisy at night. Request a room not facing highway or airport if you stay. Not convenient to restaurants so you will need to find a ride if you don't have a car.

"no shuttle pick up at car rental at airport"

4
18/03/2018

Nice hotel and restaurant but while the hotel shuttle is able to drop you off at the airport car rental facility when you rent a vehicle, they are not willing to pick you up there after you have dropped off the car if you wish to return to the hotel. They make you take a shuttle bus from the car rental back to the airport and then you can call the hotel to come and get you. The car rentals are exactly a five minute ride from the hotel, exactly one mile. But due to their refusal to get us at the care rental facility after we dropped our car off, it took us 90 minutes to get back to the hotel. Not a place big on service!.

"Poor, old, ....."

2
16/03/2018

Directly under flight path. It's old, feels dirty, sulphur smell coming out of bathroom sink when 1st turned on. No breakfast - a very disappointing hotel! Best thing about it was shuttle driver Think his name was Lawrence.

"Very basic and expensive"

1
14/03/2018

I was unpleasantly surprised when I stayed in this hotel. Very basic, outdated and underwhelming - not recommended and overpriced. The location is also very noisy because of car and air traffic - at least you will find some earplugs in the room.

Best W, Manager at Best Western Airport Inn, responded to this review
We're sorry to hear that we did not meet your expectations. Please know that your feedback is very important to us and we'll be sure to utilize them when implementing improvements. We hope to have another opportunity to better serve you in the future. At your service, Griselda Mena

"Won't stay again"

2
12/03/2018

Spent $201 with taxes and there was not even an elevator to get our luggage up the stairs. Shuttle service to airport was very good. Nice restaurant/bar. Would have been just as happy at a Super 8 for $100 cheaper...

Best W, Manager at Best Western Airport Inn, responded to this review
We apologize for any inconvenience caused to you during your stay. We appreciate your feedback and the opportunity to host your Phoenix stay. We'll be sure to use your comments when implementing improvements. It is our hope that you can consider giving us another try in the future. We welcome advance requests for ground floor rooms as well. Respectfully, Griselda Mena Assistant Manager

"Friendly staff but that's the only good thing."

2
11/03/2018

Rooms are in need of repairs. Everything smelled of smoke. Location is close to airport but not in good area. The A/C unit smelled bad and had to be turned off for fear it was over heating. All and all not good.

"Average at best"

3
10/03/2018

Did not realize in advance that the majority of this hotel is actually motel style with outside corridors and room access which I consider to be a negative. Customer service was adequate but lack lustre - definitely no 'above and beyond' here. A disappointment to end the trip considering a BW Plus in Tucson had been so much more on the same trip. Room furnishings are dated and the room had an overpowering odor on arrival, not sure what was trying to be covered up! The positive is of course the proximity to the airport and the shuttle to get back and forth.

"Noise"

2
10/03/2018

The hotel is average, a little outdated. The pool looks nice and the bar too but breakfast is not included. We arrived at 9:30 and couldn't eat anything. The main problem is noise: a highway is a few meters away, planes fly over until late and noises invade the room all night long.

"Good hotel"

4
05/03/2018

Stayed here on 2 seperate night, first when we arrived from the UK, then 6 nights later before we flew home, and we enjoyed our stays on both occasions, the rooms were clean and warm, front of house staff were welcoming and informative, regarding directions. We would return.

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you kindly for your wonderful feedback. We appreciate the opportunity to host you both nights while in Phoenix. Your comments allow us to identify what we are doing correctly and implement improvements to provide a superior experience in the future. We look forward to seeing you again the next time you are in Arizona. At your service, Griselda Mena Assistant Manager

"Very disappointed..."

1
05/03/2018

I booked this Best Western based on the reputation of the Best Western Chain since I have stayed at several others. This Best Western is very convenient to the airport, however, it is a very outdated and old hotel. it is located near the airport and backs right up to the highway. The noise from both did not provide a good nights sleep prior to my flight the next morning. There was no breakfast included which is the first time I encountered this in a Best Western, although there is an attached restaurant, but even that looked run down. Glad I was only there for one night.

Best W, Manager at Best Western Airport Inn, responded to this review
We are very sorry that we did not provide you with a satisfactory stay. Please know that your feedback is very important to us and we'll be sure to use them to implement improvements. We are looking to renovate our rooms this summer and hope we can have another opportunity to better serve you in the future. Sincerely, Griselda Mena Assistant Manager

"Hotel met all my needs"

5
21/02/2018

Location great for airport travel in an industrial sort of neighbourhood. Has a pool and spa. The front desk staff were efficient and helpful. The shuttle driver was super. Room was clean and met all my needs. The food I got from the restaurant was very good. I would stay here again

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you kindly for your amazing feedback about your recent stay at our hotel. We're glad that you enjoyed our services and amenities. We appreciate your time in telling us about your hotel experience and cannot wait to host you again the next time you visit Phoenix. At your service, Griselda Mena Assistant Manager

"Noisy, functional, rooms weary"

2
14/02/2018

The hotel is close to the airport, which is why we booked it. However, the extreme noise of the aircraft, as well as the highway, meant sleep was poor. Not the fault of the hotel, but not a well planned location, a few hundred yards away from the freeway would have helped. The reception woman was brisk, not welcoming, and had little idea of the concept of helping tired travellers. I was given a room close to the freeway, which was tired. I asked for another room, and was given the option of the room for handicapped folk. I took it, but it, too, was a bit sad looking. The pool area was nice, looked as though it would be welcome and well used in hot weather.

"Noisy at night. No breakfast included."

3
12/02/2018

The fridge had a noisy compressor so we had to turn it off to get to sleep but there was a buzzing noise from the hallway all night that I couldn't block out. I had stayed in a different hotel the prior three nights without any noise problems (and the other hotel was beside a freeway) so it wasn't me being overly sensitive. Breakfast is not included. There is only one restaurant in the industrial area the hotel is located in and it is in the hotel. In my opinion they didn't provide enough low cost breakfast options like the toast and bacon my wife prefers.. I felt like I was captive customer being gouged. The restaurant did have a decent hamburger dinner and staff were all friendly and attentive. The shuttle service worked flawlessly for us from and to airport. It is a clean no frills hotel but I will be looking for other options next time.

Best W, Manager at Best Western Airport Inn, responded to this review
We're very sorry that we could not provide you with a satisfactory stay. Please know that your comments allow us to implement improvements for future guests. It is our hope that you can consider giving us a try to better serve and provide you with a superior experience. Thank you for taking the time to tell us what you liked and didn't like about your stay with us. Your comments are very valuable to us. We hope to have another opportunity to host you again soon. Kind Regards, Griselda Mena Assistant Manager

"There are 2 Best Western Hotels near airport ! ooops!"

4
09/02/2018

Nice no frills hotel; excellent for a quick 12 hour stay. Walls a bit thin but luckily my room was quiet. I gather others had a lot of road noise. All you need in rooms, bananas and coffee in lobby in morning. Shuttle service excellent. I phoned from airport using customer services as 03 number didn't seem to work. Gentleman checked my booking and said shuttle would be 10 minutes; after 10 minutes along it came, I checked with driver but his 'English' poor and he convinced me to get on! I was tired after long flight. Just be aware there are 2 Best western hotels near the airport ! Doh ....Driver and staff at other hotel had never heard of Airport Inn, but when I gave then address shuttle driver was very kind in transferring me to correct hotel. Much appreciated and I will try and get it right next time

Best W, Manager at Best Western Airport Inn, responded to this review
Thank you very much for choosing Best Western Airport Inn for your lodging needs. We're very sorry for any confusion with the shuttles. We no longer have a courtesy phone at the airport so we recommend calling the hotel directly from a cellphone or from the information desk after you have collected your luggage. We hope to see you soon the next time you visit Phoenix. At your service, Griselda Mena Assistant Manager

"Good stay"

4
29/01/2018

Good stay and good people working there. There is no breakfast in the morning since this motel is used for quick jumps to the airport by travelers. Used the shuttle and he was on time and quick to get us to the airport.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly Matthew for your review. We appreciate your comments and value your business. Although we do not offer a complimentary breakfast we like to make sure our guests can enjoy a fresh cup of coffee and a snack in the morning. Our lobby displays a complimentary coffee station and a grab-n-go snack daily from 3AM to noon. Additionally our restaurant is open at 6AM for breakfast. Once again, thank you for allowing us to host your Phoenix stay. We look forward to seeing you again soon!

"Airport stay"

4
28/01/2018

We stayed here before and after a long trip. Older place but they keep it very clean and thank goodness the restaurant there is really good. Combo bar and grill, also have breakfast. The staff of both were very nice and accommodating. They have a shuttle that takes you to airport and will pick you up when coming home. You can also leave your car there for a small fee but you must tell them and make sure to get a card for parking. Hotel in a industrial area so not much around but if only for a night or two you are golden!

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you, thank you, thank you. Please know that your feedback is very valuable to us. We appreciate your time in telling us what you liked about your stay as it helps us identify what we are doing right. We're glad to hear that your stay was satisfactory to your park-n-fly needs. We look forward to hosting you again soon!

"A place to sleep . . nothing more and not your usual Best Western"

2
18/01/2018

Best Western hotels ahve really stepped it up in most markets but this is clearly one that has missed the train in terms of what travelers expect for a $100+ / night hotel. Parking was limited and tight. The front desk staff was bit very helpful in finding a place to eat after checking in at 930PM. Their is no elevator so dragging luggage up the stairs with worn carpet was a great start to the stay. The room was average but nothing to write home about. If you are planning on a good night sleep, realize you are next to the airport and even with the fan on, you will hear them taking off and landing. Breakfast ., . . . well, you can pick from cheese crackers or a granola bar or a banana in a bowl in the lobby - no coffee, no juice, no milk. The restaurant on premises is not associated with the hotel and you can plan on $10+ each for breakfast. Whenever we asked for something at the front desk it seemed they could not be bothered and when we checked out and told them that the AC unit was making noises that kept us up in the night, they responded by saying "Glad you enjoyed your stay". There are many other choices in the area for less money and offering more features . . .

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to tell us about your recent stay at our hotel. We are very sorry that we did not provide you with a satisfactory stay. Please know that your comments are very important to us. Customer Service and the working order of all amenities are just a few of our top priorities. I have shared your feedback with our maintenance and housekeeping staff as well as the front desk to ensure we offer our future guests a superior experience. It is our hope that you can give us another try to better serve you in the future.

"Noisy Motel"

2
17/01/2018

This is not a hotel, rather a motel. IF YOU ARE A LIGHT SLEEPER, STAY AWAY!!! Highway noise is one thing but the airplane noise was too much. Unfortunately the TV sleep button doesn't work to drown out noise. The rates are good and the room is clean, but I'd struggle to return.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
We're very sorry that we were not able to deliver a satisfactory stay. Please know that your comments are very important to us. It is our hope that you can give us another try to better serve you the next time you visit Phoenix. We also welcome any special requests with advance notice for a quiet area room. Our staff will do its very best to accommodate you based on our availability. Once again we apologize for any inconvenience caused to you. Thank you for allowing us the opportunity to host you. At your service, Griselda Mena Assistant Manager

"Best Western Airport Inn, Phoenix, AZ"

2
08/01/2018

Upon arrival the front desk agent was not friendly. When we ask about breakfast she said you can eat in the restaurant. We don't provide a free breakfast! She acted angry when we ask for a complimentary bottle of water for my husband's breathing machine. The room was very old. It hasn't been renovated for years. TV was nice. I asked her about the reservation we made for Jan. 24th thru Travelers Help Desk on the internet. It didn't exist. By this time I was angry!

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
We are very sorry for any inconvenience caused to you during your stay with us. Please know that Customer Service is a top priority. I will be sure to share your comments the my entire front desk staff and ensure we provide a positive experience for all future guests. We value your feedback and it is our hope that you can give us another try to provide you with a superior experience. Respectfully, Griselda Mena Assistant Manager

"Overnight Stay"

4
08/01/2018

Great place to stay when using the Airport for travel. Friendly staff and they provide a shuttle to the Airport. Older hotel but well kept and clean. We use it 3-4 times yearly and have never had a poor experience.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your continued business through out the years. Your feedback means a lot to us because it tells us what we are doing right! We look forward to hosting you again soon. Kind Regards, Griselda Mena Assistant Manager

"Close to Airport"

3
05/01/2018

Location was near to Phoenix's Sky Harbor Airport and the rental car return center is close by. Appreciate the simple map provided by the hotel to refuel our rental car etc. Hotel room was very noisy as a freeway is very nearby as well as planes landing and taking off. Were unable to run the room's HVAC fan continuously for "white" noise to block other noises.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for sharing what you liked and didn't like about your stay with us. We are very sorry the HVAC system did not work in your room. Please know that our staff is ready to provide assistance in case your are not satisfied with our services and amenities. We encourage all guests to call the front desk and report any maintenance issues. One of our top priorities is making sure our guests experience a satisfactory stay. We hope to have another try to better serve you the next time you are in Phoenix. Respectfully, Griselda Mena Assistant Manager

"Convenient, clean"

4
05/01/2018

Stayed at this hotel one night after a 1am landing at the airport. The room was clean and comfortable, reasonable price, and ideal as an overnight stop-over. Friendly staff. Parking was free and straightforward.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you, thank you, thank you for your kind comments about your stay with us. We take great pride in providing clean and comfortable accommodations. On behalf of our entire staff, we appreciate your business and we look forward to being your choice hotel the next time you visit Phoenix. Sincerely, Griselda Mena Assistant Manager

"Close to Airport"

5
03/01/2018

Spent the day at Phoenix Zoo with son and grandkids. They had a 2am flight so we had the Hotel to sleep before I took them to the airport. The hotel was perfect, clean, very large room and close to the airport.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
We are so happy to hear that you enjoyed your stay with us. The Phoenix Zoo is wonderful to visit this time of year. Our location is ideal for traveling to many local attractions or for catching an early flight. We hope to see you and your family again soon! Kind Regards, Griselda Mena Assistant Manager

"Getting Used To"

2
03/01/2018

My wife and I have been using our points to book a room at the Best Western hotels. Invariably, the rooms given out with points are not the best. If this was a one time occurrence, one might think the BW was shy on rooms. However, this happens most of the time . . . unless being a bit demanding. The recent stay at the BW Inn at the Phoenix Sky Harbor was as per usual, i.e. by the freeway, being the closest room. Airplanes are one thing. Hi-way noise another. We've used some 95,000 points in the past twelve months. Obviously frequent travelers. (This is not to say that all BW's are the same. We've had some very lovely rooms in the past)

"Long layover stay"

4
01/01/2018

I had a very long layover so stayed at the Best Western.. it is very close to the airport... I highly recommend you get the odd numbered rooms AWAY from the runways... Check in and out took less than 5 minutes The shuttle staff is friendly and helpful The restaurant is attached to the lobby, has a small bar, many tables, and very good food. I ordered shrimp and sweet potato fries and it was delicious. The room was spacious and clean The bed was comfortable Recommend you stay here if you want to stay close...

"Phoenix stay"

5
30/12/2017

We stayed here before flying out to Missouri. Rooms were clean. The employees were friendly and helpful. We left our car here and shuttle to the airport less than 5 minutes away. It only cost $5 per day to leave it here.

"Great airport shuttle team"

4
22/12/2017

We stayed here at the beginning and end of a trip to the SW. It met the most basic need we had of staying carless longer by their well run shuttle service. All kudos there. If only the room's HVAC unit wasn't so loud! Very hard to fall asleep there.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for your most recent stay at our hotel! We appreciate the opportunity to host your Phoenix stay. We're very sorry for any inconvenience caused to you by the air conditioning unit in the room. Your feedback is very important to us and we'll be sure to use your comments to better our services for all future guests. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Very convenient "

4
21/12/2017

I had an early departure out of PHX and wanted to avoid getting up in the middle of the night to make the 2 hour drive. So, I found the term “park and fly” under the Best Western Airport Hotel on a search engine. I booked a room the night before my flight and was able to leave my car there for 6 days. BUT, a word to the wise: they said I needed to call them and check on car space availability before booking. I said that nothing online gave me that indication. They kindly let me leave my car this time, but don't get taken by surprise by this. The Rodehouse restaurant next door was surprisingly good. The room amenities include earplugs because you are right off the freeway. All in all, a very good experience for the price.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to tell us what you liked and didn't like about your recent stay at our hotel. Your feedback is very important to us. Our Sleep, Ride and Fly package is only bookable at the property direct as well as on Bestwestern.com under the "see more rates" section. Please feel free to contact us for further inquiries. Once again, we value your feedback and we hope to see you again soon! Respectfully, Griselda Mena Assistant Manager

"Phoenix International Light show trip"

5
09/12/2017

Best Western is so clean and close to anything you want down town Phoenix. Always stay here. The staff is so helpful and the restaurant is handy for breakfast and a good deal. The bar is open for dinner and serves comfort foods and from 3 to 6 half priced drinks and appetizers. A nice way to end a busy day

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to share your feedback about your recent stay at our hotel. We appreciate your continued business and loyalty to Best Western. We're glad to hear you enjoyed our services and amenities. We cannot wait to host you again soon! At your service, Griselda Mena Assistant Manager

"A comfortable stopover"

4
02/12/2017

We chose this Best Western because it was close to the airport and also close to the route we would take to the Grand Canyon next day. It was convenient for both. The staff was extremely pleasant and friendly. As soon as we unpacked there was a call from the front desk to see if we needed anything. We were in an executive suite which was very comfortable. I had noted some reviewers' comments about noise from the highway; our suite had a “buffer” sitting area which made a good sound barrier so we couldn't hear road noise. There are images of this sort of room arrangement in the TripAdvisor gallery for the Best Western Airport Inn. The breakfast was standard fare and we were well nourished for the next part of our expedition - and then we spotted the adjacent business center. This was helpful - we had a couple of questions we needed answered before proceeding. Good thing we did because for the next week we experienced spotty, if any, internet reception so heed this.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for selecting Best Western for your lodging needs. Making sure our guests have a satisfactory experience is one of our top priorities. Please know that we value your feedback and we'll be sure to use it to better our services and provide a superior experience in the future. We hope to host you again soon! Kind Regards, Griselda Mena Assistant Manager

"Good Value Near Phoenix International Airport"

4
30/11/2017

Stayed at this hotel one night before an early morning flight. The room was clean, the bed comfortable and the water hot with good pressure (always important to me). The free airport shuttle arrived on time and was easy to use with helpful drivers. The free wifi was fine for casual browsing. There is no elevator to the second floor, a bit of a con for me as I had multiple pieces of luggage.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for allowing us the opportunity to host you during your visit to Phoenix. We're glad to hear that you enjoyed our services and amenities. It is our hope that you can make us your choice hotel when flying in or out of Sky Harbor International Airport. At your service, Griselda Mena Assistant Manager

"Very good nights stay"

5
28/11/2017

The airport shuttle is a bonus, and makes getting to and from the hotel very easy. The check in staff are very good, and room is very nice and spacious. Good internet speed and would certainly be staying there again if I go back to Phoenix.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to tell us what you liked about your recent stay at our hotel. We appreciate your kind feedback and are happy to host you again the next time you visit Phoenix. At your service, Griselda Mena Assistant Manager

"Good hotel to stay near airport"

4
28/11/2017

a nice hotel with friendly staffs. airport pickup and drop were easily accessible. it was a good stay. food was good too. wifi was free and accessible. shuttle service was good either. closest to airport

"The stay was ok"

3
21/11/2017

My flight was delayed, and I missed my connection in Phoenix, so I stayed at this hotel just for one night. Plus: close to the airport, free shuttle, clean rooms, and a very helpful driver. Minus: no complimentary breakfast that quite a few Best Western hotels offer. The hotel is next to a highway, so you could hear car noise all the time.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to tell us what you liked and didn't like about your recent stay at our hotel. We understand that breakfast is very important. Although we don't offer a complimentary breakfast, we do have a restaurant next door that is open for breakfast, lunch and dinner. Additionally we provide complimentary coffee and grab-n-go snacks in the lobby daily form 3AM - Noon. It is our hope that you can give us another try to better serve if you ever return to Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Nice hotel near airport"

4
19/11/2017

We wanted an airport hotel with shuttle as we had a VERY early departure. This hotel was definitely that, nice room and friendly staff and coffee/tea etc available when we wneted for our 3 am shuttle. The staff also helped us to make a trip into town with shuttle and tram as we had the afternoon Before our flight free, but no car.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear your stay was satisfactory to your traveling needs. Our proximity to the airport and downtown Phoenix definitely makes our location ideal for beginning or ending a trip. We look forward to hosting you again soon! Respectfully, Griselda Mena Assistant Manager

"Mixed thoughts"

3
17/11/2017

If your purpose is to be close to the airport, this hotel will tick a box. If you have any other boxes that you want ticked, maybe look elsewhere. The service from reception was a bit inconsistent. 2 of 4 interactions were friendly (check-in and check-out), with the other 2 interactions being what I'd describe as functional (the type of experience that isn't 'bad' but leaves you feeling a little less than welcome). The room was also inconsistent. The sleeping area had been modernised but the bathroom looked noticeably dated. However, it was all clean. The onsite restaurant/bar was decent and convenient. Didn't use the airport shuttle but that would be a selling point. Would stay here if I had another early flight and the price was cheap.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to tell us what you liked and didn't like about your recent stay at our hotel. Customer service and cleanliness are top priorities for us. We'll be sure to share your feedback with our staff and implement the necessary changes to provide a superior experience for future guests. We hope to have another opportunity to deliver you a better service the next time you visit Phoenix. At your service, Griselda Mena Assistant Manager

"Great Stay at Best Western Airport Inn"

5
16/11/2017

My wife & I had a great service & room during our stay at the Best Western Airport Inn in Phoenix. The price is definitely right and the food at the connecting Rodeway Inn is exceptional. Close to car rental return and airport.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your amazing feedback! We're glad to hear that your stay was satisfactory to your needs. We hope to be your choice hotel the next time you visit Phoenix. At your service, Griselda Mena Assistant Manager

"Pleased"

4
14/11/2017

Staying at this hotel allowed me to accomplish my goal of being close to the airport and getting an acceptable room at a good rate. I would recommend this stay for anyone who is looking for the same thing. Staff provided a map to the airport that was Fairly easy to understand, I got to my terminal in about 10 minutes.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for your wonderful feedback. Your comments are very important to us. Our free 24-hour airport shuttle is just one of the many services we provide to make traveling to or from Sky Harbor International Airport easier for our guests. Our proximity to the airport and free shuttle is why many guests choose us for beginning or ending their trip. We hope to see you again soon the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Convenient for airport"

4
14/11/2017

if you're just wanting an overnight stay after a late arrival or for an early departure this is a very convenient hotel. Clean rooms, comfortable beds and free parking. The staff were helpful, quick check in. We didn't try the restaurant for evening meal as it was rather late but did have a good breakfast in morning.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to tell about your recent stay at our hotel. We're glad to hear that you enjoyed your meal at the Rodehouse Restaurant next door. It is our hope that you make us your choice hotel when traveling to or from Phoenix. Kind Regards, Griselda Mena Assistant Manager

"It was OK."

3
13/11/2017

Dated interior and exterior hotel. Clean and comfortable with a large room. Not so good internet, constantly dropping signal making email difficult. No free breakfast. Not terribly friendly check-in staff, used express check out and have yet to receive a statement by email.

"End of trip"

2
06/11/2017

Close to airport,but that is the only positive thing.Room was dark and carpet old and seemed dirty. No problem with the Internet. Never received an email copy of bill. Breakfast was fast and adequate.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to share your feedback about your recent stay at our hotel. We're very sorry that we did not provide your with a satisfactory stay. We'll be sure to use your feedback to implement improvements and provide a superior experience in the future. We hope to have another opportunity to better serve the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Good but not the best"

3
06/11/2017

This hotel has potential on being the best; however, one could not get over the musty, damp smell in the room despite the cleanliness of the sheets and bathroom and towels. In addition, the petty theft that occurred on the premises was definitely not appreciated;however, the front desk staff were very friendly and genuinely concerned over the incident and so for this I gave this place 3 stars.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
We are very sorry for any inconvenience caused to you during your stay. Please know that your satisfaction is very important to us. I would be more than happy to further assist you with any concerns regarding lost items. Please feel free to contact me if I can be of further assistance. Once again, thank you for your comments. We value your feedback and hope to have another chance to redeem ourselves. Kind Regards, Griselda Mena Assistant Manager

"Not the best Best Western Hotel I've stayed in!"

2
05/11/2017

Too much money for what you get. Especially with cold swimming pool and just warm hot tub. Also poor toilet flushing and poor function of door key. Several customers had complaints to share with me about problems with this hotel but not necessarily the chain of Best Western Hotels.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
We're very sorry that we could not provide you with a satisfactory experience. You comments are very valuable to us and we'll be sure to make the necessary improvements to better our services. We hope to have another chance to provide you with a superior experience. Kind Regards, Griselda Mena Assistant Manager

"Nice hotel near Phoenix Airport"

4
05/11/2017

The rooms are your standard rooms. This hotel is very close to Phoenix Airport(less than 10 minutes)There is some airplane noise but not enough to be a serious issue.Our only problem was a very noisy air conditioning unit. The staff is excellent. One amenity that was a fantastic perk was the free 24 hour shuttle to the airport.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to tell us what you liked and didn't like about your recent stay at our hotel. Our Sleep, Ride and Fly package is definitely convenient to our guests and our free 24 hour shuttle makes us ideal for flying in or out of Sky Harbor International Airport. We cannot wait to host you again soon! Respectfully, Griselda Mena Assistant Manager

"Typical budget motel"

3
05/11/2017

There is almost nothing to distinguish this Best Western from the dozens of other motels in the vicinity of Sky Harbor airport; I chose it because it was the cheapest motel that did not have terrible reviews. Not wishing to wait for the shuttle, I took a cab from the airport. It cost $15, which is the minimum cab fare from Sky Harbor, and took about 10 minutes. The motel advertises itself as a mile from the airport, which may be true as the crow flies, but it's quite a lot further by road. The room was gloomy, painted in that miserable combination of cream and tobacco favoured by so many US motels; it looked like it hadn't been updated in decades. The bathroom was basic, with no toiletries provided, and the air-conditioning unit large, noisy and mostly ineffective. However, the bed was comfortable and there was an iron and ironing board. During the night there was some noise from the freeway, from the airport and from the neighbouring room (the room had a connecting door with almost no sound insulation). The staff were very friendly and helpful, and the shuttle back to the airport the next morning was very convenient - the first shuttle is at 4am. I was able to have free coffee and fruit in the lobby while waiting for the shuttle. Overall, a convenient place to stay if the price is right, but with nothing to recommend it above any other hotel in the area.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for sharing your feedback about your stay with us. Please know that your comments help us improve and we'll be sure to utilize them to better our services. We hope to see you again the next time you visit Phoenix. Sincerely, Griselda Mena Assistant Manager

"Useful for an overnight stay"

3
02/11/2017

We used this to recover from jet lag after our flight arrived in Phoenix in the early afternoon. Arranging the shuttle from the airport was straightforward, and it also took us to the car rental location the next day. Downsides were the noisy air conditioning unit, which mostly drowned out the noisy planes. I didn't sleep extraordinarily well, but to be fair this may have been due to the jet lag too, but the noise couldn't have helped. The pool was closed when we arrived. There isn't much to see or do in nearby area. We ate breakfast at the attached restaurant, which was convenient but nothing amazing. The staff in both the hotel and restaurant were very helpful and welcoming. Overall, this hotel was good value for money but I wouldn't have wanted to stay for more than one night.

"Close to Airport and Rental Car Return"

4
27/10/2017

We wanted a motel near Sky Harbor International airport for a one night stay before our flight the next morning. I based the selection on price, location and TripAdvisor reviews. All we wanted was an inexpensive room near the airport that was safe and clean. Our reservation was ready when we arrived. The room was very nice for the price. We chose a non-smoking room (they were probably all non-smoking) with a king size bed. There was a coffee maker and a hairdryer in the room. Plenty of room with a HD television (with HBO) that worked well and an A/C unit that kept the room comfortable and was not noisy. The motel does have an outside pool. Although the room is near the airport and a busy road, it was relatively quiet. There is a restaurant on the premises but breakfast is not included in the room rate. We did not use the restaurant. I would use this motel again.

"Great for the Traveler"

4
24/10/2017

An older hotel but always clean and pleasant. Very professional staff. I stay for the "Sleep and Park" feature. They are very near the Phoenix airport. I can stay at the hotel, leave my car parked there free-of-charge, and take their free shuttle to the airport. No expensive airport parking! The shuttle is excellent; efficient, competent, friendly, clean.

"Best Western Airport Inn, Phoenix , Arizona"

3
23/10/2017

Room was clean, amenities were fine, staff was friendly. Bar/lounge was a bonus because there are not any other restaurants within walking distance. Good inexpensive hotel near the airport which is convenient if you have an early flight as we did.

"good place for airport parking"

3
18/10/2017

very close to Sky Harbor and have a nice parking option when you need to leave a car while on a trip, but with the closeness comes to plane noise at night. Overall the hotel has clean rooms with good beds.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for allowing us to host your Phoenix stay. Our Sleep, Ride and Fly package is very convenient for flying to or from Sky Harbor Airport. We appreciate your comments and we look forward to another opportunity to provide you with a superior experience. Sincerely, Griselda Mena Assistant Manager

"Not at the Phoenix Airport...despite the name"

3
15/10/2017

Don't be fooled by the name. "Best Western Airport Inn" is not at the airport. It is about a 15 minute drive to the airport. They run a shuttle, but we were told that there is "no guarantee" that the shuttle would get us to the airport on time. I asked for clarification, and they simply said (with some arrogance), "Nothing is guaranteed." So we made our own arrangements to get to the airport. The staff is a bit defensive about the shuttle. Probably because many travelers expect an "Airport Inn" to be at the airport. The building is 2-story, rooms are along an inside central hallway, and there is no elevator. If you have luggage, expect to get your exercise lugging it up the stairs. The hotel is not new, and the carpet in the room showed quite a bit of wear, but otherwise the room was clean enough.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for sharing your comments about your stay with us. I apologize for any miscommunication regarding our airport shuttle or airport proximity. Our location is advertised as being located one mile south of Sky Harbor International Airport. Although we operate a complimentary 24 hour airport shuttle we do ask that our guests reserve a shuttle space at check-in time. I'll be sure to share your comments with our staff to ensure our guests satisfied with our shuttle and lodging services. We hope to have another try to better serve you in the future. Respectfully, Griselda Mena Assistant Manager

"Noisy.... And It's Not Just From The Airport! "

3
15/10/2017

We stayed here back in 2015 and was quite happy so decided to stay again. The rooms are aging but our stay was okay. This is not a fancy hotel but has everything you need. Our room was clean which is the reason I choose BW's. It has 2 floors (no elevator). We were on the 2nd floor which had a balcony. In our good sized king room there is a desk, chair, mini fridge, WiFi, decent size TV with ample amount of stations, coffee maker and a safe. There was no carpet which was a good thing. I think the floor was porcelain tile that looked like wood which was nice. Surprisingly the bed wasn't the BW's usual comfortable bed and felt old, it squeaked every time you moved. The WiFi didn't work too well and found myself having to use my own network which was a bummer. The toilet in the room was very noisy and kept running every 5 minutes so I just closed the door, housekeeping should really have known about this while cleaning the room (hard to go unnoticed!), we did mention it to someone who I think the was manager of housekeeping. The front lobby is pleasant. They have a nice swimming pool and hot tub. Hotel is right off the highway. No restaurants within walking distance. This BW did not offer complimentary breakfast BUT they have a restaurant on site called Rodehouse which is very good. They did offer room service (basic simple menu) from 7am til 9pm. There was complimentary coffee, bananas and snacks such as packaged cheese and crackers in the lobby. They do offer shuttle service to/from airport. The walls are very thin. Did not notice this last time but we could hear everything in the neighboring room and the hallway. I mean I heard someone walking around in their room, people talking quietly at the pool and I could literally tell what people were doing in their rooms and what TV show they were watching and you can hear everything in the hallway. There is plane noise but this is obviously to be expected, after all the name does say "Phoenix Airport!" and know the plane noise starts to subside around 10pm and than mostly gone by 11pm. There is constant highway noise so I would recommend requesting a room on the side NOT facing and furthest away from the highway on first floor. This should help with the highway noise and is probably where we stayed last time.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to tell us what you liked and didn't like about your recent stay with us. We are very sorry that we were not able to provide you with a satisfactory stay. We'd like to follow up with our housekeeping and maintenance staff to ensure the issues in the room have been resolved. Could you please message me the room number involved? Your feedback is very valuable to us and we'll be using it to better our services. We hope to have another opportunity to better serve you in the future. Respectfully, Griselda Mena Assistant Manager

"Loud noise and locks not working. Our family didn't feel safe and left in middle of night."

2
15/10/2017

We just had one night stay and left in the middle of the night we felt so unsafe. The lock didn't work on the door. There was someone else's towel left in the shower which made us feel the room wasn't that cleaned. The beds were comfortable but the pillows were horrible.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
We are very sorry for any inconvenience caused to you during your stay. Please know that safety and security is very important to us. Our 24 hour staff is ready to assist should your room have any non-working amenities. We welcome all maintenance requests and reports of items in the room that need attention. We'll be sure to share your feedback with our housekeeping staff to ensure we deliver a superior experience to all future guests. It is our hope that you can give us another try the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Terrible Stay"

2
14/10/2017

The pool was ice cold, hot tub not so hot. The green area around the pool smelled poorly and was unable to be walked on. The directions on the room location was hard to follow. The place was very noisy and hard to sleep. The restaurant left much to be desired - customer service very poor.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to tell us about your recent stay at our hotel. Your comments are very valuable to us as they help us implement improvements where needed. Please know that customer service and your satisfaction are very important to us. We're very sorry that we did not deliver a superior experience. Additionally we are in the process of preparing our winter grass with new seed and soil and that is the reason the area is currently closed off. It is our hope that you can give us another try in the future. Kind Regards, Griselda Mena Assistant Manager

"Clean and Comfortable Rooms"

3
10/10/2017

Traveling on business I opted to stay at this facility for its convenient location, price point and quality reviews received here on TA. Although the check-in process and overall customer service could have been better, the rooms were in fact very clean, the bed and pillows were comfortable and the towels were stain free and fairly soft for what you would expect. The carpet on the stairs had a few snags but overall the common area maintenance wasn't too bad and there were not very many maintenance issue with my room, save the occasional bad paint or patch jobs which were evident. The room carpet must have recently been replaced or upgraded and the furniture was in good shape. There was a small balcony off the room that you could walk out onto and I was actually impressed with what appeared to be a fairly new safety railing system and a patio chair. There is a little bit of a trade off with being conveniently close to the airport as you can also hear the aircraft coming and going, but it wasn't too bad. The pool area was outdoors and was larger than most, (which was nice) and the separate men's and woman's Shauna's were also a nice feature. A few things that I thought took away from the overall experience at this facility was that the laundry room (although clean), consisted of only one washer and one dryer and there was a charge for using both, ($1 each I believe). The Fitness room was very small with only 2 or 3 machines and you also had to get a separate key and sign in at the front desk in order to gain access. The business center was essentially two computers in the lobby without much privacy. The outer hallway doors also did not require a key card to gain access, so essentially anyone could walk up to the rooms from the parking lot, which might be a security concern. I also did not see an elevator at this property which makes the second floor rooms accessible only by stairs which is not fun if you are physically challenged or have a lot of luggage. All in all, for the price, location and comfort it wasn't a bad stay and I would likely revisit if my travels brought me here in the future.

"Customer Service was over the top!!"

5
07/10/2017

When making reservations I had requested my preferred room. Upon check-in I had been assigned a room at the far end of the hotel but upon further checking Rose found that my usual room was available. Now that's service!!! Very comfortable bed. Pillows too soft (so I bring my own). Room is clean, comfortable, and everything in working order. Very quiet considering the proximity to Sky Harbor airport. Excellent airport shuttle for those that need it.

"park sleep fly"

5
07/10/2017

we will use this hotel again in the future and tell of our experience to our friends....excellent service from front desk, restaurant, and shuttle drivers.....great value for the price...only problems were some tv channels were snowy and door to balcony was very hard to use...liked the in room coffee and snacks in the lobby

"Disappointing for a Best Western"

2
05/10/2017

A very basic "airport hotel" and over priced for the quality. Not what I expect from a Best Western. OK, but there must be better hotels nearby. Last month I stayed at the Best Western Turquoise Inn in Cortez, Colorado, and it was SO much better, and better bang for the buck, than this hotel in Phoenix. Good cleaning staff though. Room was clean, just basic and tired.

"Comfort and Economy"

4
04/10/2017

We frequently stay at the Best Western Airport Inn in Phoenix when catching early flights out of Sky Harbor Airport. Their shuttle service is great and they let you keep your car parked while you are out of town. The hotel is very close to the airport which is super convenient. We would recommend the Best Western Airport Inn for overall comfort and convenience.

"40th Wedding Anniversary Trip"

5
02/10/2017

We flew to/from Phoenix from Nova Scotia, Canada. This hotel is very close to the airport so very convenient when arriving and leaving the Phoenix Airport. The staff were very friendly, efficient. We appreciated this and want to especially thank Monse for the great service. Check in and check out was very smooth and quick. We enjoyed the pool and surrounding area. The room was clean and the bed comfortable. The food and the restaurant on site was excellent and the portions were large. There is a young fellow there (unfortunately we never got his name) that gives excellent directions. Thank you to all! You are truly wonderful ambassadors for Best Western Hotels.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your wonderful feedback. We appreciate your business and are so happy to hear that you enjoyed your trip. We take great pride in our services and amenities as well as providing a positive experience for all our guests. Congratulations on your 40 year anniversary. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Convenient vintage airport hotel"

5
01/10/2017

Great 70s hotel for a quick trip in and out of South Phoenix with airport shuttle. Not like large generic impersonal hotels. Family friendly and on-site restaurant and bar make it a great quick stop place.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your recent stay. We appreciate your feedback and are glad to hear your stay was satisfactory to your lodging needs. Our airport proximity and 24 hour shuttle are ideal for starting or ending your trip. It is our hope that you can make us your choice hotel when traveling to Phoenix in the future. Sincerely, Griselda Mena Assistant Manager

"Great hotel second time staying here"

4
01/10/2017

Great hotel second time staying here. The house keepers are awesome they clean the rooms well and don't brother you if you like to sleep in. All the front desk staff were nice, friendly, and helpful expect Nancy. Nancy is arrogant and condescending and she should not be in working in the hotel business. I feel management handle that issue so hopefully all my feature trips to this property will be excellent.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your continued business. Customer service is one of our top priorities. Please know that we value your business and we appreciate all feedback, positive or negative, as it helps us provide a better experience for future guests. We look forward to another opportunity to better serve you the next time you are in Phoenix. Respectfully, Griselda Mena Assistant Manager

"Experience at BW"

4
27/09/2017

Our stay was great. from the time we checked in, to our shuttle service from airport and back to airport the next morning. The hotel location and easy of airport access made this a great place to stay. The shuttle service is the best. No worries on making your flight with their help.

"Serves its purpose very well"

4
24/09/2017

If you need a place to sleep before or after your plane trip, this is a great spot. Close to airport, comfortable beds, clean room, great service, surprisingly tasty and inexpensive bar food, punctual shuttle. The pool looked nice - wish we had time to use it too.

"Good value"

3
24/09/2017

I chose this hotel due to proximity to airport and price point. This is an older property. The room I had was well maintained. There is a built in restaurant. The food and service was adequate but limited menu. I only stayed one night. If price point is a deciding factor, this is a hotel to consider.

"Convenient to airport"

5
23/09/2017

One night stay prior to flying out. Good internet connection. Breakfast is not included at the attached restaurant. At checking I was offered cold water. Parking was very convenient, right at the door to our room. I would stay again.

"Your family here"

5
21/09/2017

I enjoy this hotel, you are treated like family here. Hotel van is excellent, beds clean and comfortable. I must admit, the décor is old and tired, but the staff make up for it. There is a Roadhouse restaurant attached, but it is a sports bar, loud and noisy and selection limited. Hotel located with-in a short distance.

"Airport Hotel"

5
19/09/2017

Clean and convenient to airport and a great starting point for our trip north. Pool was welcome in extreme heat situation. Room was clean, large and more than adequate. Staff was professional. Restaurant was good, clean and staff was very attentive.

"Great Hotel near Phoenix Airport."

4
17/09/2017

The Best Western Phoenix Hotel is ideally located near the airport. The rooms are clean and large. there is an in- house restaurant serving a great breakfast and dinner. The tariffs are very reasonable, making it a great hotel for an overnight stay for travelers. There is also a free airport shuttle.

"Great value and very convenient"

4
14/09/2017

We stayed here the last night of our vacation since we had a morning flight out. The cost was really reasonable and proximity to the car rental site was perfect. We pre-payed for the room so checkout took two minutes, then the drive to the car rental place was also just a few minutes. Rolled our luggage outside, stepped onto the bus, and were delivered to the airport maybe 10-15 minutes later. Not a lot of frills to this facility but all the basics were covered, the room was quite clean and odor free, and the staff was helpful.

"BW airport phx"

5
13/09/2017

The price was right and i was very happy with the quality of an airport property. The room was clean and we encountered a small problem and it was fixed so quickly. The restaurant was OK nothing to write a review about one way or another. The lobby coffee well hmmm I cant think of a word to describe it other than yuck! The bad coffee and the OK restaurant is not a reason to stay away the beds were comfy and the staff were great.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to tell us what you liked and didn't like about your recent stay. We'll be sure to share your comments with our staff and let them know what a great job they're doing. We apologize for any inconvenience caused to you by our morning selection of coffee. Our medium roast freshly brewed coffee is prepared one pot at a time so that it is always the freshest cup of coffee provided to our guests. Was the coffee too weak on taste or too strong? We hope to have another opportunity to better serve you in the future. Sincerely, Griselda Mena Assistant Manager

"Park and Stay"

5
11/09/2017

This Best Western was recommended to me by a friend. I would recommend to others as well. Great location close to airport and I-10 easy to find. Shuttle was prompt and return was good as well. Izzy the shuttle driver coming back to BW was friendly and courteous. Would stay here again in the future.

"Staff is great!"

4
11/09/2017

Just a quick over night stay due to late arrival at the airport. The place was clean and comfortable. The staff was really great. Everyone I had interactions with was so nice and went over and above to our stay the best it could be.

"Plezierige rust in een drukke omgeving"

4
07/09/2017

Everybody was extremely helpful and friendly. The rooms were more than adequate, and the pool looked very nice, although we didn't get to use it. Pity breakfast is not included in the room rate, but the room price more than makes up for that.

"Best Western Phoenix Airport"

4
05/09/2017

This hotel was booked for me and I have to say that my room was one of the cleanest hotel rooms I've stayed in. Very large room, King bed and a chaise lounge. Coffeemaker. Nice Bath and Body amenities. I would recommend ear plugs if you are sensitive to noise as it is very close to the airport. Super convenient. I did not eat as my flight was very early, but they do not provide breakfast. I would definitely recommend this hotel.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you so much for your amazing feedback. We value your comments and we'll be sure to commend our housekeeping staff for their efforts in providing clean and fresh rooms for our guests. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Definitely not a Hilton!"

2
05/09/2017

Best part of this hotel is the 24hr airport shuttle. Room & bathroom clean, hotel staff friendly & helpful. Property needs a MAJOR renovation. Current decor is 1960's unattractive. Lobby, hallway & room fairly dark, slight differences in amenities in different rooms: 2nd room had 2 plugs in desk lamp vs 1 plug in 1st room. (Had to change rooms due to AC not working in 1st room). Remote control in 2nd room not fully functional.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to tell us what you liked and didn't like about your recent stay with us. We apologize for not providing you with a satisfactory stay. We'll be sure to use your feedback to implement improvements. We hope to have another opportunity to better serve you in the future. Kind Regards, Griselda Mena Assistant Manager

"Close to Airport "

4
04/09/2017

Chosen because it was close to Airport and had a shuttle. Clean. Decent amenities. Has a pool and hot tub which we didn't have time to use. No breakfast, but had "Grab and Go" which was coffee, tea, bananas and crackers. A very good choice for the price!

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you so much for your recent stay at our hotel. We're glad to hear that you enjoyed our services and amenities. We appreciate your kind feedback and look forward to seeing you again soon! Sincerely, Griselda Mena Assistant Manager

"Airport"

4
23/08/2017

Hotel is a good value if you need to stay close to the airport, Pool area was great and the area was clean, they could have used a better selection for breakfast most have a hot breakfast Hotel was well kept.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for your recent stay at our hotel. We appreciate and value your feedback. We're glad to hear that your enjoyed our services and amenities. Although our hotel does not provide a complimentary breakfast, we do provide complimentary coffee and grab-n-go snacks in the lobby every morning. Additionally our restaurant is open for breakfast, lunch and dinner. We'll be sure to use your comments to better our services in the future. It is our hope that you can give us another try the next time you are in Phoenix. Thank you, Griselda Mena Assistant Manager

"Perfect flight hotel"

5
22/08/2017

Stayed here prior to early morning flight . Staff, room, everything perfect including shuttle to airport. Suggestions offered to make our stay and transfer easier. Adjoining restaurant good although not part of hotel. Outside pool for that last minute swim.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for your amazing feedback! We take great pride in the services we provide. Our airport shuttle and onsite restaurant are very convenient. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Good place to stay for airport travel"

5
22/08/2017

I was able to stay the night before my flight, leave my car at the hotel, and ride on a shuttle to and from the airport. It was easy and convenient. I had a very early morning flight and the hotel was able to accommodate this easily. When I returned from my trip, a quick call to the front desk and the shuttle was ready to pick me up and return me to the hotel. My car was safe and sound right where I left it. It only cost a little extra to park and fly. I highly recommend this. Much cheaper than parking at the airport.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
We appreciate your wonderful comments about your recent stay at our hotel. Thank you for allowing us to host you. We're glad to hear that the Sleep and Fly Package was convenient to your traveling needs. Providing our guests with a satisfactory stay is a top priority for us. We look forward to hosting you again soon! Kind Regards, Griselda Mena Assistant Manager

"Good, basic accommodation in a convenient location"

3
21/08/2017

We stayed here for one night before heading out the next day on a road trip to the Grand Canyon. Accommodations were clean, fairly basic, but comfortable, and staff were friendly and helpful. Very close to airport and rental car facility. Attached restaurant and lounge were also good. Nothing outstanding here; but good value.

"Customer Service"

5
15/08/2017

I had a funny experience when I stayed here. Got off to a bad start. Smoke smells bad in the room and I am a non smoker. ? It is a non smoker room. ugh... Not only did they move me instantly the front desk girl took my bags to teh new room for me.. great new room. Wanted food,I was very hungry and I missed the kitchen or restuarant had closed, cook left early but teh fabulous bartender offes to make me a salad or cheese and stuff. I declined but what a sweet person. Short hair, cute and nice. Next morning. van leaves early and not told last one for hour. I needed to get to the airport now. Manager gets a van , pulls up and says "I;ll take you ". The service IS top notch. I had park and ride and my ride was at teheairport on return in 15 minutes. Folks, stay here.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for such a wonderful review. We apologize for any inconvenience caused to you during your stay. Your satisfaction is very important to us. We'll be sure to share your amazing comments with our staff and use them to better our services for future guests. We look forward to hosting you again soon! Respectfully, Griselda Mena Assistant Manager

"Best Western Airport Inn, Phoenix, Arizona"

5
15/08/2017

A very pleasant visit. We used the shuttle to take our grandkids to the airport. Then we returned to the hotel and had breakfast and rest before we headed home. The restaurant was very good. The food was wonderful. We also had dinner there the night before with the kids. It was quiet and were served very quickly. It is a fantastic hotel to stay at if you are flying out of Phoenix. Even though the breakfast was not a free meal it was still worth it.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for your amazing feedback about your recent stay with us! Our staff takes great pride in the services we provide for our guests which we consider our friends. Although we do not have a free breakfast, we do provide complimentary coffee and grab-n-go snacks in our lobby every morning. Our restaurant next door also has great breakfast specials daily. We look forward to hosting your family again soon! Kind Regards, Griselda Mena Assistant Manager

"Fam stay in BW Airport Inn"

3
14/08/2017

This hotel overall is average. If I had to and the price was cheaper, I would stay again. Other than that I wouldn't make it a top hotel to stay in Phoenix. I waited to be checked out for a while because the clerks where in the back room. An elderly man showed up and had to ring the bell and they attended him when I was there first. The lobby was well kept though. The room was decent but the floor was humid and so gross. The beds were decent but I woke up so soar from the bed not being so comfy.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to tell us what you liked and didn't like about our hotel. We apologize for not meeting your expectations. Please know that your satisfaction is very important to us. We'll be sure to share your feedback with our staff and make the necessary changes to provide a superior experience in the future. We hope to have another opportunity to host you again soon. Kind Regards, Griselda Mena Assistant Manager

"Awesome"

5
12/08/2017

Everything was pretty great, from check in to check out, the restaraunt was also pretty good, I'm not sure what else to write other than everything was awesome! I was very happy with everything the rooms were nice and the experience was cool

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your recent stay! We appreciate your wonderful feedback. By telling us what you liked helps us in delivering the best experience to each and every guest. We look forward to seeing you again soon! Sincerely, Griselda Mena Assistant Manager

"Nice Clean Comfortable Room"

4
12/08/2017

Room was clean and comfortable, only real issue was room faced the freeway, used earplugs and ace to block noise, walls seemed very thin, heard noises very clearly late at night. Overall if you need a hotel near airport this one is very comfortable and clean with friendly staff, said not issue which would be a big one for most of us is tequest roms in main building away from freeway, also planes do fly over hotel although not too bad. I slept fine, but recommend you bring ear plugs.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to share your feedback. We appreciate and value all comments positive or negative as they help us improve our services. We apologize for any inconvenience caused to you during your stay and hope to have another opportunity to better serve you in the future. Please feel free to contact us and make special requests with our staff for a main building room. We'll try our hardest to accommodate your request based on our availability. Have a wonderful day! Respectfully, Griselda Mena Assistant Manager

"Distance to the airport is key!"

4
10/08/2017

I had just landed to Phoenix after spending a week in the East Coast. I was going to get picked up by a friend, but they weren't able to get me until the next day. So, I searched and booked a room with this Best Western. The distance from here to the airport was so convenient! I enjoyed the room very much and got decent sleep. The only complaint I have is the noise that was coming from the next door rooms.

"Great One Night Airport Stay"

5
10/08/2017

The hotel was immaculate. The staff courteous and helpful. Slept well and felt rested the next morning. Their shuttle is available 24 7 to pick you up or take you to the airport; pick you up or take you to a car rental. Very affordable and right there at the airport. An added plus is the restaurant connected to the hotel (The Rhode House).

"Great Experience! Loved the place"

5
10/08/2017

Our room was right in front of the pool and hot tub. It was very quiet, and the room was very comfortable and very clean. It was nice to step outside and take a swim in the hot weather. Plus we were able to get clean towels at the pool, which was very nice. Provided us with earplugs because of the planes flying overhead (right next to the airport). The bed was very comfortable--had a great night's sleep!

"Over night stay"

3
07/08/2017

Older hotel, but decent for the price so don't expect furniture to be luxury. Right next to highway and airport, so beware light sleepers. Restaurant was a big plus-good food and good service. Free shuttle to and from airport,

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your recent stay at our hotel! We know you had a choice of hotels and we appreciate the opportunity to host you while traveling to/from Sky Harbor Airport. It is our hope that you can visit us again soon! Respectfully, Griselda Mena Assistant Manager

"Excellent!!"

5
07/08/2017

Needed a quick stay for one night, a bit out of my affordability, but worth the stay. Slept exceptionally well for being right next to airport. Comfort was high, service excellent!! Would stay again if I was in the area.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to share your feedback about your recent stay with us! We appreciate your kind words and look forward to the pleasure of hosting your next Phoenix visit! Kind Regards, Griselda Mena Assistant Manager

"Great hotel for a great price"

5
31/07/2017

This hotel exceeded what I expected. The rooms were very clean, the location was decent, the staff was friendly and efficient, and the price was very reasonable. There is an excellent restaurant/lounge attached to this hotel which I think is so convenient. Great hotel to stay at.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your wonderful feedback! We are so glad that our hotel was convenient for your lodging needs. We hope to be your choice hotel when traveling to or from Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Baseball weekend"

4
29/07/2017

My wife and I attended a Saturday evening and a Sunday afternoon baseball game at Chase Field and used the Best Western as our home away from home for Saturday night. The hotel is located just off I-10 so easy to get on and off. It is also just 3 miles from the ballpark.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to share your feedback about our hotel. Our location is conveniently located to many sporting venues as well as local attractions, car rental facility and of course Sky Harbor International Airport. We appreciate your business and look forward to hosting you again soon! Respectfully, Griselda Mena Assistant Manager

"enjoyed our stay in arizona"

5
24/07/2017

we enjoyed our stay at BW airport phoenix for one nite stay although there was no breakfast bar as most motes have these days;only coffee was available in the lobby before our departure.rooms were spacious however and clean.thank you.john and betty small

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your recent stay at our hotel. We appreciate your business and your feedback. Although we do not have a complimentary breakfast, we do have complimentary coffee, tea, hot chocolate and grab-n-go snacks in the lobby every morning from 3AM - Noon. It is our hope that we can host your stay again the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Convenient location"

3
24/07/2017

Close to PHX and clean. Just wish there was a sign at the road, a little tough to see late at night if you don't know the area. Clean comfortable room. Had no hot water in sink, but shower was ok. Nice place to stay after a flight.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for taking the time to tell us what you liked and didn't like about your recent stay. We welcome all feedback and will be sure to use your comments to better our services. We hope to see you again the next time you fly in or out of Sky Harbor International Airport. Kind Regards, Griselda Mena Assistant Manager

"Convenient to Sky Harbor airport"

4
14/07/2017

Hotel was very conveniently located to Phoenix's Sky Harbor Airport. Commute to Car Rental Facility was 10min.Eash commute to restaurants on Baseline Ave. Hotel provided basic ammenities: Coffee bar rather than breakfast but is only 10 min to IHOP, Applebees, and small mall. Perfect for anyone passing through Phoenix

"Excellent place to stay"

5
12/07/2017

This was by far, the best hotel that i have ever stayed at. The staff were always smiling and friendly and helpful. The shuttle service pick up from the airport was very prompt and the driver very helpful and courteous. The Inn was very spotless inside and out and the decor is beautifully done. The food at the restaurant was also very good as were the complimentary breakfast items in the lobby area. The fitness room and the pool are both clean and well maintained. I will be using this hotel for my future trips to Phoenix and highly recommend it as the top pick for the area.

"Hotel Stay"

3
11/07/2017

This hotel was okay for the night while passing time, but I wouldn't highly recommend staying there unless others nearby are full. However, the restaurant next door is a very good place to eat and I would recommend traveling there for a meal if staying somewhere else. They were very kind and caring.

"Comfortable stop in Phoenix with Family."

4
09/07/2017

We had a short stop on the way back to New York City. Nice airport hotel. Clean room, a bit noisy in comparison with other similar. Nice swimming pool if you are not rushing. Well organized shuttle service to the terminals.

"A bed to sleep"

3
07/07/2017

At this hotel you get a bed and a cup of coffee. Very near the airport but appears to be in an industrial area. No variety of restaurants within walking distance. One restaurant on premises but I did not like the menu.

"Great value & close to airport"

4
04/07/2017

Great hotel, close to airport with shuttle service available. Restaurant hotel has a cozy atmosphere and the food is delicious! Friendly staff & helpful. Definitely recommend this hotel & prices are great

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your wonderful feedback! We appreciate the opportunity to host you during your visit to Phoenix. We look forward to seeing you again soon! Respectfully, Griselda Mena Assistant Manager

"Worst Western"

1
02/07/2017

Arrived after 11 pm. Placed locked up tight. Followed their posted procedure to use a wall phone to "dial zero for assistance". Unfortunately, no one bothers to answer that call. When I then called with my call phone, the obnoxious check-in lady said that she expects people to use their cell phone. What if you don't have one handy or what if the battery is dead? She refused to tell me why she didn't answer the "dial zero" call as their instructions state. Don't stay there; there are plenty of other, much nicer places. Also, they don't offer any breakfast.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
We are very sorry for any inconvenience caused to you and your party. Please know that we value your comments and business. Customer service is a top priority for us. We are already making the necessary changes to ensure a better experience for future guests. It is our hope that you can give us another try in the future. Kind Regards, Griselda Mena Assistant Manager

"Delayed in Phoenix"

5
01/07/2017

My flight was delayed so I had to stay over in Phoenix decided to try this hotel had a really great stay at this hotel. the restaurant and bar friendly staff and great food will be staying here from now on when in town.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for your wonderful feedback. We appreciate the opportunity to host your Phoenix stay. It is our hope that you can make us your choice hotel whenever you visit Phoenix in the future. Kind Regards, Griselda Mena Assistant Manager

"Room Quality"

4
25/06/2017

Tub problem. Had unusual feature requiring removal before taking shower. Otherwise the room was fine. Staff helpful. breakfast good. Evening meal (actually late afternoon) had to be in sports lounge which had stairs to be negotiated.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for telling us what you liked and didn't like about your recent stay at our hotel. It is our hope that you can give us another try to better serve you the next time you are in Phoenix. Also, could you please tell us what type of problems you experienced with the tub? Thank you, Griselda Mena Assistant Manager

"Stay and park"

4
23/06/2017

Good way to save money. Cheaper, and easier than parking at an airport long term lot. Air conditioner was noisy, no breakfast. But bed was comfy. Shuttle to airport service excellent. To take a cab jeould have cost 15 dollars more , one way, than to sleep at the hotel and leave the car for 11 nights free. Way to go.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your recent stay! We're glad to hear that our services were convenient to your traveling needs. Our sleep, ride and fly package is quite popular. We hope to be your choice hotel for starting or ending your trip. Kind Regards, Griselda Mena Assistant Manager

"Airport Best Western"

3
21/06/2017

Flight was delayed so we missed the connecting flight. Booked this Best Western on points. Only 12,000 points which was a pretty good deal. The hotel is close to the airport and has a free shuttle which we needed. The room was totally acceptable for a nights stay. I don't think I would use this hotel for a long business stay for for just a night or 2, it was fine. This hotel does not have the free breakfast but does have an attached restaurant. They do offer a grab and go breakfast which has a banana and some other things.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to tell us about your recent stay at our hotel. We appreciate your comments and are glad to hear that your stay was convenient to your one night's stay. It is our hope that you can visit us again if you are in Phoenix in the future. Sincerely, Griselda Mena Assistant Manager

"Motel and Restaurant"

5
19/06/2017

Room was great! Adjoining restaurant - terrible! Several in our party ordered hamburger steaks (at $17.95 each). They were asked to be cooked medium well. When they arrived they were cooked so hard it was difficult to even chew and the taste was similar to cardboard.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to tell us about your recent stay at our hotel. I'm very sorry for any inconvenience caused to you during your stay. We'll be sure to share your comments with the restaurant management and make improvements to better our services. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Grat value"

5
15/06/2017

Great stay close to airport with nice restaurant. Shuttle bus was great and allowed multiple trips to airport to handle yravel plans.I dont think i could have gotten a better deal that close to airport

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you so much for your wonderful feedback! We appreciate your business and it is our hope that you can make us your choice hotel when traveling to or from Phoenix. Respectfully, Griselda Mena Assistant Manager

"Personal"

2
13/06/2017

Hotel staff wouldn't talk during check in. They just kept looking at the computer so I asked don't you have a reservation for me, she never answered, finally she printed out the paper work for me to check in. Pool was closed along with 3/4 of the parking lot. They also have notices that they will tow your car away for parking in the parking lot. Their was no elevator to second floor. I had three bags / suit cases so I asked for a elevator and they finally moved me to a ground floor.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for sharing your feedback about your recent stay. We welcome all positive or negative comments as they help us focus on the areas that need improvements. I am truly very sorry that we could not provide you with a satisfactory stay. Please know that we value your business and it is our hope that you can give us another opportunity to better serve you in the future. Respectfully, Griselda Mena Assistant Manager

"Nice stay"

4
11/06/2017

Always enjoy our stay at this property. Staff is always friendly and accommodating. Hotel improvements are looking good. It is great having a restaurant on site. We will definitely continue to stay here.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your continued business. We take great pride in providing each of our guests with a convenient and comfortable stay. We're already looking forward to hosting your next stay. Respectfully, Griselda Mena Assistant Manager

"Very nice place"

4
11/06/2017

Extremely close to the airport. Very nice hotel with a bar and restaurant. Priced very reasonable and you get to leave your car there for free while flying out from the airport. Excellent shuttle service to and from the airport.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your wonderful feedback! We're glad you enjoyed our location and services. We hope to be your first lodging choice when traveling to/from Sky Harbor International Airport. Kind Regards, Griselda Mena Assistant Manager

"BW Phoenix Airport"

5
08/06/2017

Nice hotel and great staff. The room was nice and very well maintained. The rooms were clean as well. The location is great and very close to the airport. The staff was nice and very helpful. Nico was great!!

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for your amazing comments. We'll be sure to reward Nico for his wonderful treatment to our guests. We look forward to hosting you again soon! Kind Regards, Griselda Mena Assistant Manager

"Going on Family Vacation"

4
05/06/2017

This hotel has a great stay and ride which is one reason we choose this hotel we can leave our car at the hotel and catch the shuttle to the airport and they will pick us up on our return the rooms are nice beds are comfortable. The check in/out staff need to learn how to speak to people and not to be so rude when questions are asked. The drivers for the shuttle service these gentlemen are nice and laugh with you and are really helpful I was happy with them just not the hotel check in/ out staff.

"great value"

4
05/06/2017

It's just right for 1 overnight stay that is close to the Phoenix Airport. Don't expect too much and you won't be disappointed. There's no breakfast which was fine for me because I don't require a big meal in the morning.

"One night stay"

4
27/05/2017

Was a great stay for a quick night Before flying home. Convience to car rental return and airport was wonderful Was able to here the airplanes in the morning but they did not keep me up or wake me up. Room was clean and well maintained

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your wonderful feedback! We're glad to hear that your enjoyed our hotel and found our location convenient. We cannot wait to host you again soon! Kind Regards, Griselda Mena Assistant Manager

"Great for a quick stay"

4
26/05/2017

This hotel facility was perfect for the one night we had to stay in Phoenix. It is extremely close to the car rental return facility near the airport. We only had a minor issue when checking in. We arrived at 1pm and were told that we couldn't get a 1st floor room until 3. We went and had a bite, and returned at 2:30... still no room available. We asked again and was told that it would be 4pm. We sat in the lobby and waited.... finally after some prodding.. the desk person actually called housekeeping and magically a room was available. Prior, nobody had actually checked on availability for us. Just a bit frustrating... The room was nice, clean and better than expected. Actually, a nice value!

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for telling us what you liked and didn't like about our services and amenities. I am very sorry for any inconvenience caused to you by our staff. I will be sure to share your comments and review our check in procedures with my staff. Please know that we also welcome advance special requests for early check-ins. By calling the hotel and notifying us you will arrive early helps us prepare your room for your approximate time of arrival. We value and appreciate your business and hope to see you again soon! Sincerely, Griselda Mena Assistant Manager

"recent stay"

1
25/05/2017

We spent a night at this hotel because of the convenience to the airport. Did not know we would be in the flight path to the airport. We heard planes until midnight. The biggest issue is that I have asthma. We requested that all shampoos, soap etc be removed from the room. We also asked that the room not be sprayed with scented cleaners that day. Unfortunately both requests were not honored. All other rooms had als been sprayed with scented products so switching rooms did not work. The person at the desk said they would give us a discount which we did not receive. The only way I was able to stay in the room was to sleep with a towel over my face so that I would not be breathing in the fragrance. The room was in need of a makeover. Wallpaper was torn, everything else was old.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for your recent stay at our hotel. We are very sorry that we could not provide you with a satisfactory stay. We received your reservation with the following requests: Allergy free. No scents. No feathers. No spray. Extra pillows and blankets. I did not find any requests to have soaps or shampoos removed from the room. My records indicate that our staff honored your requests as stated on your reservation. However since our guest rooms were sanitized prior to your arrival date, your room may have had lingering odors. Additionally, I found a small corner of the wallpaper near the nightstand that came undone and maintenance has since corrected it. Thank you for bringing it to our attention. Because your business is appreciated we did apply a 30% discount to your bill. Please allow 2-4 business days for the discount to process to your original amount. It is our hope that you will continue to use the Best Western brand in the future and allow us another opportunity to better serve you. Respectfully, Griselda Mena Assistant Manager

"Unfortunately closest BW to airport"

3
24/05/2017

Poor customer service during check-in process. Room not ready and had to ask 3 additional times to check in. After finally receiving room, door card reader loose and took numerous tries to finally enter room.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for telling us about your stay with us. I am very sorry that your stay was not a satisfactory one. Customer Service is one of our top priorities. I will be sure to share your comments with our staff and take the necessary approach to provide a superior service to our future guests. It is our hope that you can give us another try to better serve you. Respectfully, Griselda Mena Assistant Manager

"Don't miss this!"

4
23/05/2017

I have stayed here before and the value, comfort and airport nearby is wonderful. We stayed before our trip to see family and left our car there while traveling. They provide a shuttle to and from the airport.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you so much for your wonderful feedback and continued business. Our location and parking arrangements make traveling to and from Sky Harbor International Airport much more convenient. Once again, thank you for your loyalty to our hotel and we look forward to seeing you again soon! Warm Regards, Griselda Mena Assistant Manager

"Good"

4
23/05/2017

Nothing outstanding about this inn. Typical BW. We came in early and the staff did their best to accomodate us. Quite far from downtown. A few blocks up is a little shady. Needed more towels. Best part was their shuttle service.

"hotel stay"

5
23/05/2017

Quick and easy check in, desk clerk very accommodating when we wanted to check in 4 hours before regular check in. Room was clean and suitable amenities. Definitely would stay again. Restaurant not a large menu but good food and great service

"LOUD LOUD LOUD"

2
17/05/2017

Its really loud. Thin walls, thin windows. LOUDDDDDDDDDDDDD! Very poor sleep. Wifi is really slow and cuts out a lot. Really bad for business travelers. The restaurant is ok, but only accepts cash for room service. You can pick it up and use a cc however. Service was average. Not particularly friendly... not really rude. Could use better customer service training. I won't be back and cannot recommend it to anyone.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
We are very sorry that we did not provide with a satisfactory stay. Please know that we value the opportunity you gave us to host you and we'll be using your feedback to implement improvements. We thank you for taking the time to share your comments and hope that you reconsider giving us another try in the future to better serve you. Respectfully, Griselda Mena Assistant Manager

"Easy Access to Phoenix Airport"

3
17/05/2017

The hotel is an older Best Western Inn. It was very clean. It has a bar/dining area.. The hamburgers were great! Breakfast come with the room, however, we had an early flight so they were thoughtful enough to put bananas and cheese and crackers for the early flight + free coffee. If you are a light sleeper it may not be the place for you as airplanes fly overhead late into the night. That's just what happens when you stay near any airport! Very friendly staff. Good customer service.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to share your feedback about your stay with us. We appreciate your comments and it is our hope that you can comeback and see is again soon! Kind Regards, Griselda Mena Assistant Manager

"Exploring Arizona"

5
16/05/2017

Nice place to stay at very convenient to the airport also very clean& comfortable bed.would recommend it to family and friends wonderful food in the attached restaurant made it very convenient also will return .

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you so much for telling us about your recent stay at our hotel. We're glad that our location was ideal for your lodging needs. We look forward to hosting you, your family or friends in the near future. Warm Regards, Griselda Mena Assistant Manager

"Great place to stay near airport."

5
16/05/2017

Near the Interstate so some rooms might be noisy but our room was on the other side of the property and very quiet, Room was clean and looked as if it had been updated recently. Breakfast was not included but the attached restaurant was very good. Stayed one night on arrival and two nights before leaving.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for your wonderful feedback! We take great pride in providing our guests with clean and comfortable accommodations. It is our hope that you can comeback and visit us again soon. Respectfully, Griselda Mena Assistant Manager

"Near Airport, with shuttle"

5
16/05/2017

There is shuttle to and from airport, which runs every half hour. If leaving early, when you check in at the front desk you should make a shuttle reservation for the hour you want. When you arrive at the Phoenix airport, you will have to go to an information desk and have the shuttle called for you to your location (since there are 4 different terminals). The hotel was clean and check-in staff were friendly.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you so much for your recent stay at our hotel! We are glad to hear that you enjoyed your accommodations and that our staff treated you with a friendly welcome. We look forward to being your choice hotel when traveling to or from Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Great place very close to airport"

5
11/05/2017

The staff here is what made this place exceptional. I stayed here for one night and everyone was very nice. I am temporarily handicapped and they accommodated my request for a first floor room with no problem. I had been forewarned that this property has no elevator to their second floor so asked for and was given a first floor room. The room was large and comfortable and very quiet, even though it is minutes from the airport. I would absolutely stay here again.

"vacation"

4
09/05/2017

Last day of vacation before flying out next morning. Actually moved from another hotel to stay here because of proximity to airport. We were able to turn in rental car that afternoon so we did not have to hassle with it early the next morning and use the hotel shuttle for the ten minute drive to the airport which dropped us off right at our carrier check in. Lounge and restaurant were good and service from everyone we dealt with was good. Being that close to airport there was quiet a bit of noise from planes but that was expected. Overall experience was very good.

"Good value"

4
09/05/2017

After "fleeing" from the BW Royal Sun Inn due to the horrible train noise, I spent two very comfortable nights here. Yes, there is some noise due to the fact that it's very close to the airport but I found it much less annoying than the constant train noise. The building and the rooms are a bit dated but clean. Front desk staff was very nice and gave me an upgrade thanks to my status, so I ended up having a large suite for just a bit over $70 plus tax. Breakfast was really good with lots of items to select from. They even had crumbled Oreos for the oatmeal. :) The only thing I didn't like very much was that the parking area was badly lit at night, which made me feel a little insecure as a woman traveling solo.

"Fantastic Staff, Very Pleasant Experience"

4
08/05/2017

Terrific hotel with superb staff (good management, I suspect). Comfy beds, good-sized rooms, FREE prints at business center, Internet reliable with good speed (didn't try streaming videos), very nice pool area with hot tub plus sauna plus changing rooms. The only problem is the restaurant/bar that is attached, but not associated with the hotel. Menu was limited and offers little for anyone with food allergies/intolerance. Although presentation was good, taste was less than satisfactory.

"Just adequate. Noisy fans all night long."

3
07/05/2017

This was the 4th Best Western we stayed at within 7 days. Of the 4, this one would rank in last place. We needed to stay here to catch an early morning flight, so the airport location was great. The price was also attractive - $80ish. There was a pool, so that was great because the temps were quite high. Checking in was easy. The clerks were nice. Especially Nico. He was VERY helpful with directions for the area. No free breakfast. Restaurant next door. Rooms need updating. The vanity light had a short so I needed to wiggle it 8-10 times to get it to turn on. The bathroom had a vent fan that ran constantly. No switch to turn it off. The air conditioner fan also ran constantly and had a slight rattle. The parking access was nice. We could park right outside our door. There were sliding doors that we could open so we loaded our luggage directly to our vehicle. Sorry to say, this one ranked just average. We got a night's sleep, but the experience was ho-hum average. Nothing memorable. Just a place to stay. So if that's all you need, that's what you get here.

"No Issue with Noise "

5
04/05/2017

After reading some of the reviews I was nervous about booking this hotel because of the noise. Thankfully we had no issues sleeping. Just turned the air conditioner on and we never had an issue. Beds were great, room was clean, restaurant food was very good, all staff very friendly and helpful. Used the shuttle to airport than back to the hotel when we returned, it was fast efficient service. Left our car for one week in their parking lot while we traveled. Would stay again.

"So convenient!"

4
03/05/2017

After a long drive from Flagstaff we arrived to a warm welcome at this very convenient hotel. We were checked in efficiently by Nico and given a second floor room overlooking the swimming pool. The room was clean and well appointed having everything we needed for an overnight stay. We ate in the Rodehouse restaurant that evening and had a very good breakfast also the following morning. Be aware the hotel is near the interstate 10 and near the airport so some would consider this noisy ( earbuds are useful!!). However the main reason for recommending this hotel is its proximity to the car rental return centre and the international airport. The hotel also runs a shuttle to the airport.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for sharing your feedback about your stay with us. We're glad to hear you enjoyed your stay and had a warm welcome from our staff. Is is our hope that you make us your choice hotel when in Phoenix. We look forward to seeing you soon! Kind Regards, Griselda Mena Assistant Manager

"Great Pool - so unless you like noisy kids find a room away from it"

3
02/05/2017

The hotel does not do breakfast but there is a restaurant that is alongside that has a reasonable choice. The staff there are very friendly and cope with things as quickly as they can. There is a large outdoor pool in the centre of the location. This does mean that children tend to up early to scream to their parents for attention, cry, splash and generally be noisy. So if that is not for you try to get a room away from there. Many rooms have a balcony. Mine did not but since I arrived at just after midnight and left the next morning at 08:30 this was not a problem for me. I'd stay here again but may try to get a room away from the pool.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you very much for telling us about your recent stay at our hotel. We appreciate your feedback and we're glad to hear that you enjoyed our services and amenities. We hope you can make us your choice hotel when traveling to or from Phoenix. Thank you, Griselda Mena Assistant Manager

"Close to the airport"

3
30/04/2017

The rooms are neat, clean and spacious, but what really recommends this motel more than anything else is its proximity to the airport and its 24/7 airport shuttle. We had to take one at 3:30 in the very A.M., and the driver was right on time. Other than that, not much: No food service (but a decent restaurant next door), and the staff could have been friendlier and better trained. It's a convenient stop if you land late or leave early, but that's about it.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you kindly for taking the time to tell us what you liked and didn't like about your recent stay at our hotel. We welcome all feedback, positive or negative. We'll be sure to share your comments with our front desk staff as customer service is a top priority for us. We hope you can give us anther try in the future to better serve you. Respectfully, Griselda Mena Assistant Manager

"Great Phoenix Hotel"

5
30/04/2017

I love this hotel. Close tot he airport with 24 hour shuttle service. They keep the property, especially, the pool area, in great shape. The pool is extremely clean. The rooms are very nice. Housekeeping does a great job The restaurant has excellent food at reasonable prices. The staff is great. I definitely recommend this hotel.

Best W, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you, thank you and thank you for your amazing feedback! We appreciate and value your comments about your recent stay at our hotel. We're glad you enjoyed our services and amenities and we look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"Neat and clean"

3
27/04/2017

I was glad to see that this hotel for the price point had so many amenities. Pool, hot tub, suana and sports pub. Standard room was neat with a room fridge. With the hotel being a mile away from Sky Harbor the planes flying over every few minutes might be a deal breaker for some, but I did get a restful sleep and caught my flight the next morning.

"good night sleep"

4
27/04/2017

We really liked that it has no carpet in the room. Felt cleaner. Pool was clean only problem was we wanted to relax in the jacuzzi but there were some children in it and mom was on her phone at a table.

"Best western airport"

4
24/04/2017

Room was very clean. Staff was awesome. The only issues I had was the door to my room was hard to close, the AC made loud noises and the tub drained the water very slow. Overall stay was very pleasing

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for your recent stay at our hotel! We appreciate your feedback and we will be sharing it with our maintenance staff so we can provide a better stay for future guests. It is our hope that you can give us another try to better serve you the next time you are in Phoenix. Kind Regards, Griselda Mena Assistant Manager

"We'll Be Back!"

5
24/04/2017

Outside and inside it is appointed like most motels: pool, ample parking, nice lobby, wi-fi, very clean. What sets this motel apart from all the others are the staff and the restaurant. From the moment we walked in the door Nico made us feel right at home and made sure we got the room that met our needs. All the staff were quick to say hello and offer assistance. We ate dinner in their restaurant and were blown away by the meal. I have eaten Cobb salads all over this country and the Rodehouse has the best of all. The prices are very reasonable for the quality of food and service. It is next to the airport so bring earplugs for a good night's sleep. The plus about being close to PHX is their shuttle can take you there in mere minutes. We will be back!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you so much for your amazing feedback! Please know that we appreciate you taking the time to share your comments about your stay with us. We're glad that you enjoyed our services and amenities and we look forward to hosting you again the next time you visit Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Bad customer service "

1
22/04/2017

I made reservations for 4 days my room was very noise so I called the front desk and they told me I have to wait till next day so I did. Then I went to front desk and ask it to change my room because the noise and they told me very rude that the hotel was full and they can move me to different room. I also complained about the internet and they response was that happen all time and nothing we can do. So I decided to check out two days earlier. The front desk was rude all time and no customer service skills.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We are very sorry that we did not provide you with a satisfactory stay. Customer service is one of our top priorities. Please know that we value your feedback and we will be sure to share it with our front desk and management staff. Your comments help us take the necessary actions to improve our services and better serve our guests. Once again, we apologize for any inconvenience caused to you. It is our hope that you can give us another try to provide you with a satisfactory stay the next ti,e you are in Phoenix. Respectfully, Griselda Mena Assistant Manager

"Decent Place to Rest your Head"

4
17/04/2017

Came in at midnight after long flight from West Indies. Shuttle available and staff friendly at check in. Did not hear planes as it is right off airport property. Bed comfortable that was a plus. No real breakfast just coffee, bananas and crackers. Restaurant attached to hotel but no coupon offered. Would stay there again-yes if I was flying into PHX.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the time to tell us what you liked and didn't like about your stay with us. We'll be sure to use your feedback to better our services. We appreciate your time and business and look forward to hosting you again soon! Kind Regards, Griselda Mena Assistant Manager

"Need to rest!"

5
15/04/2017

After I lost my information, I went to the nearest ( to the airport) Best Western . They were friendly understanding and accommodating. Beds were comfortable, quiet, for a good nights sleep. They even located my missing information..!!!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your amazing review! We are so glad to hear that you enjoyed a good night's rest and that our staff took care of your missing information. It is our hope that you can make us your choice hotel when visiting Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Great place close to the airport."

4
15/04/2017

I've never had a bad night in a Best Western and this one was no exception. The location is great about a mile from the car rental facility and the airport itself. You will pay about $40 more per night than a Best Western away from the airport but it is worth it when you are getting up early for a 8 AM flight. The hotel is very clean with a nice pool and whirlpool in the center court of the hotel. The hotel also provides ear plugs which I thought was a great idea even though the noise isn't too bad despite being close to I-10 and the airport.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your recent stay at our hotel. We are so happy to heat that your stay was satisfactory to your needs. Cleanliness and convenience are just a few of the priorities we extend to our guests. We look forward to hosting your next Phoenix stay! Respectfully, Griselda Mena Assistant Manager

"Warm, Friendly Staff & Clean Hotel"

5
14/04/2017

This hotel is close to the airport, minutes to city centre and very affordable. I stayed for 3 nights here on business and enjoyed the friendliness of the staff. Easy fast free shuttle to and from the airport by courteous and professional drivers. Thank you to a great visit.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We thank you for giving us the opportunity to host your business trip. Your satisfaction is very important to us. It is our hope that you can make us your choice hotel the next time you visit Phoenix on business or pleasure. Kind Regards, Griselda Mena Assistant Manager

"Perfectly adequate for pre flight night stop"

4
14/04/2017

Travelling solo so smallish room perfectly good for me, clean, comfortable and although planes obviously taking off and landing in the vicinity I never noticed any noise once my door was closed. Restaurant across the car park but not tested out.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for taking the time to share your experience about your recent stay at our hotel. We value your comments and hope you can try us again in the future and perhaps try our restaurant for breakfast, lunch or dinner. We look forward to seeing you again soon! Sincerely, Griselda Mena Assistant Manager

"CONVENIENCE COUNTS - FREE PARKING A REAL PLUS"

4
12/04/2017

Located within a very short van ride from Sky Harbor, this property offers free, secure airport parking. A typically comfortable and clean Best Western hotel. Seasonal prices are reasonable; a bargain when one considers the parking benefit. We have been staying here for 15 years and are always pleased with the size of the rooms, the staff and the van drivers. Highly recommended.

"Good value for overnight stay"

4
11/04/2017

Features: airport shuttle, comfortable beds and pillows, comfortable rooms with access to outdoor patios or decks. Staff are friendly and helpful. There is an adequate exercise room - see front desk for entry. In the middle of the hotel complex is an outdoor swimming pool and adjacent saunas. We stayed in the Arizona wing on the ground floor so the freeway traffic noise was not an issue. Each morning, coffee, bananas and peanut butter crackers are available in the lobby. There is a reasonably priced restaurant on the premises.

"Staff and room were great, airport noise not so great."

3
08/04/2017

We found the room to be very comfortable, even if a bit old. Check in was fast and efficient. Only complaint is airport and AC noise....something I was willing to put with on this trip due to our very early flight. The complimentary airport shuttle had us AT the airport before we were supposed to be on the shuttle! Great service.

"Close to PHX airport"

5
04/04/2017

Best Western airport location is very convenient & staff is always friendly & professional. Chose to stay at Best Western several times a year when traveling out of town. Transportation service is offered along with the convenience of parking my car at the hotel. Comfortable beds & cleanliness of the hotel is an important factor for me

"Comfy Beds- Close to PHX Airport"

3
03/04/2017

Wonderful friendly staff and great value! The room we stayed in was a bottom floor unit with two Queen beds. The room was clean with a tv and bathroom sink was outside of the room that contained a toilet and shower. We had to order a cot and thy sent it up right away, it was only $10 extra. Ideal location to the airport, especially the car rental return at Phoenix Airport. Comfy beds! We would stay there again.

"Good Hotel but Plan Ahead for Shuttle"

3
26/11/2016

We were only in for two nights for a conference so the price and near the airport was important because we planned to make use of the hotels airport shuttle and connect with public transportation to the conference center - all looked good on the map. However, YOU MUST arrange the shuttle service 24 Hours in advance. We had confirmed the shuttle service with the hotel and at no time did they mention this. We were forced to take uber to get around. For the convenience next time I will stay downtown!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing what you liked and didn't like about your recent stay with us. We apologize for any inconvenience caused to you during your stay. We'll be sure to make the necessary changes needed to provide a better experience for all future guests. It is our hope that you can give us another try. Kind Regards, Griselda Mena Assistant Manager

"From Alaska to Tucson"

5
21/11/2016

The breakfast buffet was excellent with a lot of choices. Covered parking for the hot sun. Very close to the airport. Nice outdoor courtyard to enjoy a drink or read a book. The only con would be that they should have an elvator for each side of the large hotel.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We thank you for your feedback. However I believe you may have the wrong hotel as our hotel does not provide a breakfast buffet or covered parking. Thank you, Griselda Mena Assistant Manager

"Freeway and airport noise"

2
19/11/2016

We stayed at BW Airport Inn after picking up a rental car late at night from Phoenix Airport. We needed a place to crash before driving north to beautiful Sedona. While the hotel provided relatively cheap accommodation, we regretted our choice because the noise made the night pretty awful. There was a lot of noise coming from the freeway as well as the planes landing at the airport. It was an extremely hot night, so we wanted to use the air-con. This was as noisy as the everything else, so we decided against it. In hindsight, this was a pretty bad choice, as it would have probably drowned out the traffic etc. Our friend stayed in a room that wasn't facing the freeway, so I believe there's a chance we were just very unlucky. Still, this hotel is in desperate need for triple-glazing and a revamp. The bathroom was OK but modest. The room was relatively clean. I would not recommend this premise.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for sharing your feedback about your stay at our hotel. We are very sorry that we could not provide you with a satisfactory stay. Please know that your comments are very important to us and we'll be sure to use them to implement improvements. We hope that you can give us another try to better serve you in the future. Respectfully, Griselda Mena Assistant Manager

"Sleepless night, great restaurant"

3
18/11/2016

Bed in hotel was uncomfortable, with lumpy pillows that were too hard. The hotel manager noted a cancellation during NASCAR race week that allowed us to get a room, which was much appreciated. The hotel appears to be older and in need of some maintenance. The drain in the shower was very slow, allowing water and soap scum to accumulate in the bottom of the tub. Otherwise, room was clean and in reasonable condition. The one bright spot was the hotel restaurant, which was surprising: Best tasting food during our two week long trip across Arizona and very good service. Initially, we were the only ones in the restaurant although another group walked in about 15 minutes later. Highly recommend the restaurant.

"Basic room before flight"

3
15/11/2016

Stayed at this hotel for one night before we flew to Europe. We had originally chosen to stay here because we could leave the car and then take the 24 hour shuttle to the airport. Unfortunately they had run out of long term parking spaces! Since we had booked through Hotels.com we were not informed to call the hotel ahead of time in order to reserve the spot for our car. Wound up having to pay for parking at the airport. That aside, the hotel room was clean and not too smelly. Breakfast somewhat expensive at the adjoining restaurant but open at 6am which was convenient. Front desk staff not overly helpful and appeared overworked. Over all not bad for one night.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the time to tell us what you liked and didn't like about your stay with us. We apologize for any inconvenience caused to you due the parking availability. We hope you can give us another try to better serve you the next time you travel. Kind Regards, Griselda Mena Assistant Manager

"Good value"

5
05/11/2016

Nice to find a place to stay for catching an early morning flight that was clean and economical. The shuttle was very efficient at getting us to the airport for a 6:25am flight. There is no breakfast but the hotel provided some food to grab that was great to have to eat when we arrived at the airport. Would definitely recommend staying here if you need to get to the airport.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your wonderful feedback. We're glad to hear that you enjoyed your stay with us and found our services convenient to your lodging needs. We look forward to hosting you again soon! Respectfully, Griselda Mena Assistant Manager

"Arizona vaction"

3
03/11/2016

This stay was a late arrival from the east coast, rooms ok for a night or two, didn't like the fact that this Best Western did not provide breakfast at this site. Rooms were average and do need updating.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing your feedback about your recent stay at our hotel. We appreciate your comments and will be using them to implement improvements to better our services. We hope you can visit us again in the future. Kind Regards, Griselda Mena Assistant Manager

"Nice Property and Great Service"

5
02/11/2016

We held a church retreat event at this hotel for the Labor Day weekend. Rooms are clean and neat and service is great. Nothing to complain. The location is super convenient for everyone to attend. There is a nice restaurant inside the hotel and the staff are willing to accommodate with our diet restrictions.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for your amazing feedback. It was a pleasure hosting your group and we look forward to the opportunity to see you all again in the future. Respectfully, Griselda Mena Assistant Manager

"Sparkling clean and friendly staff with free airport and Greyhound shuttle."

4
01/11/2016

This is not a fancy hotel but it is sparkling clean and very economical. It is very close to the airport and Greyhound. The food choices are limited unless you have a car. There is an unaffiliated restaurant on premises that is acceptable. Breakfast is not complimentary although free crackers and coffee are available in the reception area in the morning. Free shuttles to/from airport and Greyhound. Free wi-if. The staff is very friendly. If you need a clean room for a couple of days at a very reasonable price then this is for you.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for your great feedback! We're very appreciative that you you chose our hotel to host you and that you found our services satisfactory to your needs. We hope you can visit us again soon! Respectfully, Griselda Mena Assistant Manager

"Ok if you need to be close to airport..."

3
18/10/2016

Room and lobby were clean, parking lot was always full and it was hard to get a spot anywhere near the room. It's noisy being on the airport and the bed wasn't very comfy. Outside our room smelled like urine, don't know from what.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for telling us about your stay at our hotel. We apologize for not exceeding your expectations. We'll be sure to use your comments on providing a better experience for future guests. It is our hope that you can give us another try to better serve you the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Close to Sky Harbor"

3
17/10/2016

Larger room with king size bed which I found to be too soft for my tastes. Room was clean and overlooked the pool. Restaurant and bar on first floor. Limited menu. I had the french dip which was very dry, meat was tough, and the au jus was too salty. Breakfast was average. Good shuttle service to the airport. Hotel staff very friendly and helpful.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for taking the time to share what you liked and didn't like about your recent stay with us. We'll be sure to share your feedback with the restaurant next door. It is our hope that you can give us another opportunity to better serve you the next time you visit Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Convenient to the rental car return and the airport, good food options."

4
12/10/2016

This is a typical airport hotel. All rooms seem to face outwards, that is there are no inside hallways. There is a pool and our room (132) was facing it. Noise, not an issue at all. Parking was tight and crowded. The restaurant was reasonable, opt out of the room service and visit the bar. We ordered the taco salads with chicken, absolutely huge salad. In hindsight, we should have split one for dinner and asked for the other one without the taco bowl, stored it in the fridge and taken it for our flight. Much more economical than the airport food, and it was absolutely delicious. Fresh guac, salsa, etc. Excellent service inside, no upgrade available but we were only there for a short time.There is a hot tub and a pool here, in the midst of the outdoor courtyard, eating allowed, no glass. Would definately stay here again. The only down was the bathroom, just a bit small, but clean. Towels are not well advertised around the pool, they are in bins but not marked. There is an airport shuttle but we had a rental to return. Super convenient for that. Area is short on gas stations, so keep that in mind prior to check in, you may want to fill up prior to settling in as it won't be easy to do in the middle of the night.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your recent stay at out hotel. We're glad to hear that you enjoyed the restaurant and the hotel amenities. We look forward to hosting you again soon. Sincerely, Griselda Mena Assistant Manager

"Hotel by PHX"

4
11/10/2016

We chose this inexpensive hotel for an overnight family trip to Phoenix to attend the State Fair. What a nice place for a reasonable rate! The staff were very friendly, professional and helpful. We chose an average room with two double beds that was also handicapped accessible for my spouse. The room was clean & odor free with a large bathroom and roll in shower. A nice added touch were the packaged earplugs with the toiletries because of course, there is airplane noise! Breakfast was not included although we noticed coffee, tea and bananas in the lobby. There is an independent restaurant within the building that serves breakfast, lunch and dinner as well as a bar/lounge that also serves food. The outdoor swimming pool was quite refreshing after using the hot tub and hot rock sauna. I understand you can also park here for a week or so (check their website) if using the airport and they provide a free shuttle service to your terminal. We would definitely recommend this hotel for budget minded travelers.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your wonderful feedback. We're glad you enjoyed your recent stay as well as our amenities. We take great pride in our hotel and the services we provide. It is always a pleasure welcoming new guests and hoping they can make us their choice hotel when visiting Phoenix. We look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"No Elevator"

3
07/10/2016

When I made the reservation, I didn't notice that there was no elevator. Normally, this wouldn't matter, but my 83 year old aunt was with us. We were given rooms on the second floor and told there was nothing available on the first. Her flight was later than ours and she wanted to stay in her room until she needed to leave for the airport. Thankfully, she had a small suitcase, so she managed ok. The airplanes were rather loud in the night, but the air conditioning noise covered up most of it.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We are very sorry for any inconvenience caused to you or your aunt. Please know that we will be using your comments to implement the necessary changes to provide a better experience for future guests. We hope you can give us another try to better serve you in the future. Respectfully, Griselda Mena Assistant Manager

"Not Impressed"

3
06/10/2016

The room was dark and dingy. There was no elevator to the second floor rooms and no help with heavy bags when I arrived. This Best Western does not provide the usual free breakfast, there is a restaurant in the building where you can buy it. I wouldn't stay here more than one night. It was convenient for the airport and I appreciated the free shuttle.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We're very sorry that we did not meet your expectations. Please know that we value your feedback and we'll be using it to provide a better experience for future guests. Also, feel free to request a ground floor room when booking and we will do our very best to accommodate you. We hope you can give us another try to better serve the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Convenient to Airport, but Restaurant is too loud"

4
05/10/2016

Flew into Phoenix and rented a car at the airport. Easy drive between this hotel and the airport and back. The rooms are clean and comfortable. There is no elevator so you will have to carry your bags upstairs to an upstairs room. I asked for an got a refrigerator, but not all rooms have them, so if you need one be sure to specify. At the on site restaurant we had tasty big juicy hamburgers that were reasonably priced. Problem was at about 6:30 they turned up the TV volume (they had half a dozen TV's in a small place) and it was way too loud. Fortunately we had earplugs in our pocket from the flight that we were able to use. If you eat here, you had better bring ear protection.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing your comments about your stay at our hotel. We appreciate your business and we will be sure to share your feedback with the restaurant management so we can provide a better experience in the future. We look forward to seeing you again the next time you visit Phoenix. Kind Regards, Griselda Mena Assistant Manager

"OK for a stopover"

4
02/10/2016

This is a good clean wel maintained hotel. Easy access from the airport, either with the holtel shuttel bus, or from the car hire centre. Staf are welkoming and helpful. The hotel in next to the I10 freeway, and you can hear the noise of the traffic.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your recent stay at our hotel. We're glad you enjoyed your stay with us and we hope you can make us your choice hotel when visiting Phoenix. Warm Regards, Griselda Mena Assistant Manager

"Noisy pipes"

3
30/09/2016

Nice place to stay and park your car if flying out of Phoenix. OK rooms good service nice restaurant attached. Great shuttle service. We had an early flight so took our showers at 3am the pipes were like having a hotel wide alarm going off. Despite both our attempts to adjust them to a low roar, if you wanted hot to lukewarm water the noise was unbearable. I even tried my Bose noise reduction headphones to no effect. Didn't have a chance to see if they fixed it with our 4am departure. Having free parking while we are gone us nice as is the dhuttle.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for telling us what you liked and didn't like about your stay with us. We'll be sure to review your comments with our maintenance staff so we can provide a better experience for our future guests. We hope to see you again soon! Sincerely, Griselda Mena Assistant Manager

"Comfortable, clean, great staff."

5
29/09/2016

Stayed overnight just for the easy airport access, and found a sparkiling clean room, great pool, and a cozy bar and restaurant to boot, all in the same building. Free shuttle to the airport at 4:30 a.m. left right on time. When I got to my gate and found I'd left behind in the room my favorite denim jacket, I called the desk in a panic they were calm, and reassuring, even offering to send it to the airport on the next shuttle run. We were already boarding, so instead they mailed it back, complete with the wad of cash and electronic device that was in its pockets. Thank you to a great staff, for a great stay.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for such an amazing review. We appreciate your feedback and we look forward to hosting you again the next time you are in Phoenix. Respectfully, Griselda Mena Assistant Manager

"Great for leaving your vehicle instead of the airport!"

4
28/09/2016

Second time we stayed here. Clean nice rooms. Leaving the car for 12 days at no charge except for the cost of the room, which is great. Locked ourselves out of the room, and the staff was very friendly. The bar is pretty awesome too! Would definitely stay again

"Great Hotel for a quick stay and airport proximity to Phoenix airport"

5
27/09/2016

Great place - free shuttle to airport at 4:30 am and picked us up when we got back at 12:30am on Sunday - kept car there over the weekend while in Chicago...will definitely use them again. Very economical and that's awesome. Don't pay for parking use Best Western Airport inn in Phoenix

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for such an amazing review about your recent stay at our hotel. We appreciate the opportunity in providing you with our services and we hope you can visit us again very soon! Warm Regards, Griselda Mena Assistant Manager

"Another night in paradise!"

5
27/09/2016

This Best Western never ceases to amaze me. From booking, to check in, the quality of the room, to check out is totally problem free. The customer service is exceptional. The beds are heaven and the most comfortable I've slept in although the pillows are a bit soft. The Rodehouse Lounge is a great place to relax after the business day. Sierra is outstanding -- couldn't ask for better attention and service. You can't go wrong booking a room with the BW Airport Inn.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you, thank you, thank you! We appreciate your wonderful comments about your stay with us. Your business means a lot to us and we cannot wait to welcome you back the next time you are in Phoenix. Kind Regards, Griselda Mena Assistant Manager

"MER retreat"

5
26/09/2016

We were group of twenty stayed this BW hotel for two nights on Labor day weekend. We got an excellent experience of rooms, beds and service were outstanding. Thank you again. We will visit again for sure.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for choosing our hotel to host your group and allowing us to serve you the best way we know how. We appreciate your wonderful feedback and we look forward to your next visit soon! Respectfully, Griselda Mena Assistant Manager

"Needs Renovated"

2
22/09/2016

Bottom line the hotel in Tuscon Airport was much more updated and offered me a upgrade for using Best Western. This hotel doesn't even stand up to the other one, not as clean or accommodating. If this hotel was renovated to meet expectations plus add breakfast, it may stand up to the rest.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the time to share your input on positive improvements that we can address. We apologize for any inconvenience caused to you during your stay and we'll be sure to utilize your comments on implementing the necessary changes to provide a better experience for all future guests. Respectfully, Griselda Mena Assistant Manager

"Perfect for early morning flights"

5
21/09/2016

We recently stayed at the Best Western Airport Inn when we realized that it would be far better to sleep at an airport hotel than drive up the same morning from Tucson for a 5 am flight. We arrived late and left early, so we didn't get to experience any of the extra amenities first-hand. However, we found the staff at the desk to be very helpful and accommodating. We used the park and ride service and it was super convenient. The rooms were clean and the beds were comfortable, and everything was perfect for what we needed for our short stay there. We would highly recommend this hotel for anyone looking for a reasonably priced hotel that's close to the airport, and we plan on keeping this hotel in mind for future trips.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you, thank you, thank you! We appreciate your wonderful feedback and we love to hear that our guests enjoyed our services just as much as the accommodations. We cannot wait to host you again the next time you fly out of Sky Harbor International Airport. Kind Regards, Griselda Mena Assistant Manager

"Wave to the nice pilot, honey."

3
21/09/2016

Well, okay. You're about 100 yards from the tarmac in an area best descibed as a post-industrial era wasteland, but for a one-night stay with an early flight in the morning, the BW was just fine. On the upside, it's dirt cheap, they have a free shuttle to the airport, they have a really nice deep pool (5-9 ft.) and a pretty decent restaurant at the hotel (pretty much the only place to eat around there without driving into the city). At this price, it ain't the Ritz, but it's hard to complain much. Rooms are okay, front desk was very accomodating.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for selecting Best Western Airport Inn to host your Phoenix stay! We apologize for any inconvenience that was caused due to our location. We take great pride in providing clean, comfortable rooms and it is our hope that you can visit us again soon. Thank you, Griselda Mena Assistant Manager

"A great stop over"

5
16/09/2016

We arrived mid evening and the hotel was easy to find and close to the airport. Our room was clean, spacious and had eveything we needed. The bed was one of the most comfortable I've experienced in my years of travelling around the world. We had an excellent breakfast in the adjoining restaurant and would certainly return here again if we were staying in the area..

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you so much for your amazing feedback. We are glad to hear that your stay was satisfactory to your needs and we are even more happy to hear that you will be back to visit us again. We look forward to the opportunity of hosting you soon! Warm Regards, Griselda Mena Assistant Manager

"Great hotel"

5
13/09/2016

I left my ipads on the plane into Phoenix 5 days later we were heading back to P hoenix this hotel wax our last stop. The hotel very kindly went to the airport and picked the items from lost and found for me. Could not thank them enough for helping us out.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your recent stay with us. We appreciate your kind feedback. Customer Service is one of our top priorities and we're glad we were able to make traveling for your a little easier. We hope to be your choice hotel whenever you comeback to Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Ok"

3
12/09/2016

Best Westerns are usually a medium priced hotel. Clean rooms and sometimes breakfast. But this hotel the breakfast was a little below par for BW. Needed to walk a little to get to shops and restaurants, but close to the airport. Which in traffic is a benefit.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you so much for taking the time tell us what you liked and didn't like about our hotel. We'll be sure to use your comments to implement improvements and better our services for all future guests. We hope you can give us another try the next time you visit Phoenix. Sincerely, Griselda Mena Assistant Manager

"Not to Horrible!"

4
12/09/2016

First let me state this, this hotel is RIGHT NEXT TO THE AIRPORT. If you can ignore the planes, then it's a great hotel! I love the sound, personally, so it never bothered me, but I know it might others. It wasn't the easiest to stay cool, for some odd reason, the AC unit wasn't working right. But it was close to downtown and in a safe area. The hotel staff was friendly and helpful. Over all, I liked my stay, so thank you!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your comments about your recent stay at out hotel. We're glad to hear that you found our location ideal to the airport and downtown Phoenix. We hope to see you again soon! Warm Regards, Griselda Mena Assistant Manager

"Phoenix"

3
11/09/2016

Clean hotel but water pressure in the room was poor and the air conditioner sounded like a jet engine taking off...louder then the airport. They also charged way to much for pets compared to all other hotels.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for telling us what you didn't like about our hotel. We're very sorry for any inconvenience caused to you. Please know that we value your business and your comments. Your feedback helps us make the necessary improvements to better the experience for future guests. We hope you can give us another opportunity to provide you with a satisfactory stay the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Affordable place to stay"

3
08/09/2016

Cheap and friendly, though the room was a bit dingy. They gave us small bottles of complimentary water, which was nice. Shuttle service to the airport was prompt and impressively professional. We didn't try out the roadhouse next door, but did say "roadhouse!" a lot.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for choosing our hotel to host your Phoenix stay. Your comments are of great value to us as they help us identify which improvements need to made. We hope you can visit us again soon! Thank you, Griselda Mena Assistant Manager

"Close to airport"

4
23/08/2016

Clean room, nice pool. Comfortable bed, good a/c for the very hot Phoenix sun. Very close to car rental return; free airport shuttle. Coffee and snacks for breakfast. Worth the few dollars more than the really cheap airport motels.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for your wonderful feedback. We're glad you enjoyed your stay and found the airport and car rental proximity convenient to your needs. We hope to be your choice hotel the next time you visit Phoenix. Warm Regards, Griselda Mena Assistant Manager

"Nice clean motel, great for Park, Stay and Fly"

4
22/08/2016

We wanted a motel that was clean, reasonably priced and close to the airport. We found all three in this motel. We were only going to be in the room for 9 hours since we had a 5AM flight the next morning.The room was clean and adequate in size. Nothing really fancy but the room met our needs. The front desk staff were friendly and helpful. The pool was small but still OK, no problems .The shuttle left at exactly the time we requested and the wait pickup time was less than five minutes. Courteous driver. Summary if you want a clean motel with a very good park, stay and fly package, this should meet your needs.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for allowing us the opportunity of hosting your stay! We're glad to hear that you enjoyed our convenient services and amenities. We take great pride in our park and fly service and all that our hotel has to offer at the beginning or end of your trip. We hope you can visit us again soon the next time you fly in or out of Sky Harbor International Airport. Thank you, Griselda Mena Assistant Manager

"Superb & courteous staff, budget stay with Mediterranean flair"

5
18/08/2016

This place is simply awesome! The place looks like a Spanish colonial style home and come with a very clean, deep (8 ft.) swimming pool and relaxing hot tub! Some rooms even have chair outside the room (like a small porch). The room is very clean and nice. I like the "eco" way of using the dispensers for body wash, shampoo and hand wash instead of the soap bar/bottles! Shuttle service is on-time and very courteous staff (even setup a stool to get in/out of the van). I had already checked in and left my bags in the room and rushed out immediately. And when I realized my trip schedule was messed up heavily and won't be able to make it back to the hotel. The staff was very understandable of the situation and cancel it after confirming the room cleanliness. When I picked up my belongings, everything is still there. I was very thankful for everything the wonderful staff did! Not like Super 8's staff (chicago o'hare northlake) who wasn't as friendly and won't let me cancel within "cancellation policy" and won't let me check in late at 6:30am (red-eyed flight) just because I used reward points partially for the reservation. And two hours of calling both super 8 and customer care did not resolve anything on that night (after my suggestion to pay full price without using reward points, they will let me check in at 6:30am but not guarantee I will have my points back). I turned out to check back in best western again and stay one night there and it was very comfort, relaxing and gave me a really nice break after long day on the road & phone! They have very light snacks (crackers) and drinks (coffee, tea, hot cocoa) at the lobby. There is one restaurant connected to the hotel. If you are driving, just pay more attention when entering from the main street as it is not as straight forward. I love my stay here and highly recommend this hotel for anyone visiting phoenix!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your recent stay at our hotel! We are absolutely delighted by your feedback. We enjoy hearing what our guests like and don't like about their stay as your comments help us improve. We cannot wait to host you again the next time you visit the Phoenix area. Respectfully, Griselda Mena Assistant Manager

"park and fly"

4
18/08/2016

probably the closet hotel to sky harbor. they have a on site resturant which helps as no other resturants close by. i have stayed here many times for park and fly, have never had a problem and rates are very reasonable. rooms clean and comfortable.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We thank you very much for your continued business and loyalty to our hotel. We are very proud to provide our guests with a convenient and comfortable stay. We look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"Older But Still Nice"

3
15/08/2016

Being on the airport property, this is very conveniently located though not in the best part of town. The rooms are clean and the beds are comfortable but other than that are average. Breakfast isn't provided but there is a restaurant on site. I was disappointed by the front desk staff. They were less than friendly.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your comments. We apologize for not exceeding your satisfaction. Customer Service is a top priority to us and your satisfaction is very important. We'll be sure to make improvements to our service that will provide our guests a satisfactory stay. Our airport proximity and location make us ideal for travelers flying in and out of Sky Harbor Airport but many local attractions are just minutes away and easily accessible via light rail train, taxi, city bus or by car. We'd love another opportunity to tell you about these points of interest and more the next time you visit Phoenix. Thank you, Griselda Mena Assistant Manager

"Very nice for the price!"

4
14/08/2016

This hotel merits three stars for proximity to Sky Harbor Airport and cleanliness. It also offers Stay & Fly where you can park your car for two weeks. There is airport noise until about midnight but if you have a white noise app on your phone, you hardly hear it. Definitely will stay there again the next time we fly from Phoenix.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing your thoughts about your stay with us. We take great provide in providing our guests with clean, comfortable sleeping accommodations. We're glad you enjoyed our services and we look forward to the opportunity of being you choice hotel when visiting Phoenix! Kind Regards, Griselda Mena Assistant Manager

"Convenient to Airport"

4
10/08/2016

I booked this hotel for an overnight stay before flying out of Sky Harbor in the morning. Hotel was clean, well appointed and had a nice pool. My room was very nice, even had a great chaise lounge for watching tv. Hotel staff was friendly and helpful. Shuttle service was good. I had dinner at the Roadhouse, which was pretty busy on that Saturday night. Food was good, service was friendly. I will stay again if flying out early!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you so much for such a nice review! We're glad that you enjoyed our services and had time to enjoy our swimming pool as well as our restaurant. We look forward to hosting you again soon! Thank you, Griselda Mena Assistant Manager

"Do you have Lids for the coffee cups? No"

4
09/08/2016

I liked this hotel except for the fact they didn't have lids for the coffee cups. What hotel doesn't offer lids? So while in the shuttle van to the airport we got coffee spilled all over us and it was hot. Rant over. The pool was great. The restaurant was amazing or I was just hungry. No it was amazing. The steak was perfect.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the time to tell us about your recent stay at our hotel. We appreciate you selecting us to host your stay. We know you had a choice and we're thankful that you gave us a try. We are very sorry for not providing lids with our morning coffee. Unfortunately as accidents tend to happen, even with lids, we do not allow coffee aboard the shuttle. Guests are welcome to arrive early to our lobby before the shuttle departs to enjoy our fresh coffee. We value your comments and will definitely look to find a way to improve our coffee service. We hope you can visit again soon! Kind Regards, Griselda Mena Assistant Manager

"Free shuttle to CruiseAmerica"

3
05/08/2016

It is a pleasant hotel, clean, not new, a nice small swimming-pool and pretty close to the airport. Free coffee and biscuits in the lobby. No breakfast, but there is a restaurant in connection with the hotel. That is your only choice - there no other services in that area. A pleasant surprise, that they provided us with a free shuttle to take us to CruiseAmerica - very helpful.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the time to share your comments about your stay with us. We appreciate your business and are happy that you were satisfied with our services. We hope to see you again the next time you visit Arizona. Kind Regards, Griselda Mena Assistant Manager

"airport hotel for early departure"

4
03/08/2016

proximity to car rental drop off ideal, easy walk, even in heat of the day. No restaurant directly part of hotel however, the Roadhouse restaurant on the property was very good, prices reasonable. Only problem was it did not open until 6am, the time I needed to be at the airport gate for boarding

Best W, Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for selecting Best Western Airport Inn to host your Phoenix stay. We appreciate your feedback and value your business. Although the restaurant opens at 6:00AM for breakfast we do offer complimentary coffee and grab-n-go snacks in the lobby from 2:00AM to Noon. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"overall not bad"

2
31/07/2016

Clean and nice hotel especially for the money but the A/C unit was extremely loud and instead of fixing it, earplugs were in the room. Location to Skyharbor airport is unbeatable. Overall a good deal...just fix the A/C!!!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We apologize for any inconvenience caused to you by our cooling system. I will be sure to report your comments to our maintenance department so they can do a thorough check in our guest rooms and provide a better experience for future guests. We hope you can give us another try to better serve you the next time you are in the Phoenix area. Thank you for your feedback and time. Respectfully, Griselda Mena Assistant Manager

"compliments"

5
25/07/2016

very accommodating very late arrival and very early departure shuttle always available snacks provided even though restaurant not open before 6 AM phone reservations handled very professionally location near airport convienent

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the time to tell us about your recent experience at our hotel. We value your comments and we hope to be your choice hotel when visiting Phoenix. Respectfully, Griselda Mena Assistant Manager

"Awesome Property"

5
14/07/2016

A very welcoming and caring staff await at the Best Western Phoenix Airport. Check-in and Check-out were as easy as one would expect. Room comfort was top notch. The staff in the restaurant were always friendly and had my coffee waiting for me before walking out the door to go to work in the evenings. I will return to this property again when my travels bring me back through the Phoenix area!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you so much for your wonderful feedback. We appreciate your business and are looking forward to hosting your next business trip. Kind Regards, Griselda Mena Assistant Manager

"my opinion"

5
11/07/2016

I always stay at the airport hotel when in Phoenix the location is convenient the place is clean the staff are helpful and friendly I know that I can get a evening meal and breakfast which is not always available at other hotels. The pool was clean and enjoyable. I would recommend it to any one who wants value for money

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for such an amazing review of our hotel! We look forward and take great pride in providing clean and comfortable accommodations for each and every guest. We thank you for making us your choice hotel when visiting Phoenix. See you soon! Kind Regards, Griselda Mena Assistant Manager

"Phoenix Airport BW"

4
08/07/2016

The room was fine, but no separate area for coffee, was located in restroom. Three parking spots in front of our room were blocked off for unknown reasons. Our room on corner of bldg., could hear every plane taking off and landing. should have asked for another room but did not. The bed was very comfy!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing what you liked and didn't like about our hotel. We'll be sure to use your comments to better our services and amenities. Please know that our staff is ready to assist in the future should our accommodations not meet your satisfaction. We're happy to find a solution that would best accommodate you. We hope to see you again soon. Respectfully, Griselda Mena Assistant Manager

"Room Service???"

3
08/07/2016

I booked our room online and the reservation process was smooth and easy and our room was satisfactory. However, our room service experience was laughable. We ordered from the room service menu; one bacon and egg breakfast, one ham and egg breakfast and 3 coffees. According to the menu, breakfast comes with 2 eggs, seasoned fried potatoes and a biscuit for $8.95 and coffee is $2.50 a cup. With the obligatory 18% gratuity and sales tax, the total should have been just over $30. We received 1 large styrofoam container with ham, 2 eggs and hash browns, a small container with an egg, 1 container with bacon, and 3 containers with 2 biscuits each. Yup! 6 biscuits!! ??? No potatoes for the second breakfast. Total was just under $40. I'm not one to criticize a company's hiring practices but, at the risk of being un-p.c., I would think a company would put the person with a grasp of the English language in charge of taking phone orders. Being anxious to get on the road and on with our vacation, I accepted the order. We decided on room service in the first place to save time and waiting for an order correction didn't seem time efficient. What we received, although not what we ordered, may have been $40. Don't know. Didn't get a receipt. Not sure how Best Western is associated with The Rodehouse Restaurant & Lounge, but they do represent you. I usually don't complain about a business. I just don't go back. But, you asked “How was your stay…?”

"Good Night Sleep"

5
06/07/2016

After driving for 5 hours and making the wrong turn to the hotel, which was my fault. The hotel was very easy to find once I was going to right way. It was nice to walk into the beautiful, well presented lobby of the hotel. It even smelled clean and I was greeted with a hello and a genuine smile. I handed the young man at the desk copy of my confirmation and all I needed to do was sign my receipt. He was even kind enough to read some items to me because I left my reading glasses in my car and he could tell that I did not want to have to walk back to my car. Once I was checked in he gave me a map to show me where my room was and were to park. He also mentioned that the hotel did not have a continental breakfast. Which I thought was odd. He explained that there was a restaurant next door that serve breakfast. I was a little disappointed and was surprised but it was nice that the restaurant was right next door. I was also a little surprise that there was no one to help with luggage that I could see, but lucky for me I only had the one suitcase to bring in, so it was not a big deal. My room was very easy to find and very well lit. I was a little concern when I walked into the room how quiet it would be since it was so close to the airport. But to my surprise it was very quiet in my room. And normally you will hear the slamming of the doors to the other rooms and you could hear nothing. The best part for me was the air condition in the room worked like a dream. It was quite and keep the room cool. I got the king size bed which was very comfortable. Instead of a table and chairs there was a chaise lounge. I thought it was strange but I ended up like it instead of the table. The room was clean and had a coffee pot, iron and iron board. The only complaint I have is when I went to take a shower I could not find the light for the bathroom where the shower is located. After looking around and moving towels I finally found the light switch behind the hand towel rack near the sink. I was hungry so I went to the restaurant to eat dinner. The service was very good and the food was not bad. I had the sirloin steak and bake potato. The steak was a little on the thin side but was good. The potato was very dry, but with a lot of butter and sour cream I was able to eat it. The vegetables were ok. For me it was too mushy but some people like that. The drinks were fantastic. Kudos to the bartender. At check out, in the morning, it was easy and painless. It took less than 10 minutes. I did not eat breakfast there because I had to hit the road, so I cannot comment on how the breakfast was at the restaurant. So the question is, would I recommend this hotel? I say yes I would totally recommend it.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We are very thankful and appreciative for your wonderful feedback about your stay with us. Your comments help us to know which areas are satisfactory and which need improvement. We value your time and comments and look forward to hosting you again soon! Thank you kindly for recommending our hotel. Kind Regards, Griselda Mena Assistant Manager

"Parking and shuttle make it average"

3
04/07/2016

My family and I have to travel up to Phoenix to fly out most times when we vacation (our local airport is smaller with few flights). We book this hotel for the times we need an early morning flight. We drive up in the evening, park the car, spend the night, take the shuttle next morning and grab our flights. The room is passable, no elevator to the second floor and shuttle runs just after the hour. Don't expect luxury, but take advantage of the convenience on your way to your real destination.

"what nice people"

5
02/07/2016

Staff were really helpful and coped with our late flight problem Shuttle driver again excellent and considerate rooms fine and clean Air condiitioning a little noisy Bathroom clean and efficient.Good pool and surroundings Is that two hundred characters minimum?

"Best Western Airport Inn"

3
01/07/2016

Close to airport, but don't remember hearing any flights. Basic room, don't expect much. But a good, inexpensive over-night stay when you have an early morning flight. Food was good in the bar/restaurant. Could use a little more than a banana to take on the flight in the a.m.

"Below Expectations!"

3
30/06/2016

After traveling 7 hours on a Motorcycle, the Airport BW was the first hotel we encountered and because it was late and we were tired and hungry we stopped. The Air Conditioning system was loud enough to keep me awake for most of the night; the bed was a bit too soft; and this hotel didn't offer complimentary breakfast which was kind of a let down. The room was clean and the staff was very professional and courteous.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for telling us about your recent stay at our hotel. We apologize for any inconvenience caused to you. Your feedback is important to us and we'll be using your comments to implement improvements to our services. We hope you can give us another try the next time you are passing through Phoenix. Respectfully, Griselda Mena Assistant Manager

"Great location near the airport"

4
28/06/2016

This was a very good price for being close to the airport. There is no breakfast included. The room was clean and neat. The parking was not very good. Our room and bed were comfortable. Noticed many people staying the night and getting a shuttle to the airport in the morning. They left their cars here.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for selecting Best Western Airport Inn for all your lodging needs. We're glad to hear that you enjoyed your stay and we look forward to hosting you again soon! Kind Regards, Griselda Mena Assistant Manager

"Nice bed. Insufficient parking."

3
27/06/2016

Be aware if you book here, this is an older, motel-style Best Western. No breakfast, minimal amenities. The rooms are comfortable and the beds are amazing. The parking lot is insufficient for the property size. If you arrive late you will probably end up parking far from your room. The corners are pretty tight, too, especially with so many huge pickups in the lot. Maid service was great. This is convenient for the airport, but I would probably look for another Best Western next time.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for taking the time to tell us what you liked and didn't like about our services and amenities. We're very sorry that we could not provide you with a satisfactory stay and we'll be using your comments to implement improvements for future guests. It is our hope that you can give us another try to better serve you the next time you visit Phoenix. Sincerely, Griselda Mena Assistant Manager

"Great quality for the money"

4
27/06/2016

I was pleasantly surprised at how nice the rooms were. The furnishings and beds were updated and very comfortable. The pool area was large and well cared for. The rate we paid was very reasonable - in fact, cheaper than any hotel I've been at in a long time. I will use this hotel again when i am in the area.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you so much for telling us about your recent stay. We're glad you enjoyed your accommodations and amenities. We value your feedback and we look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"Serves it's purpose"

4
26/06/2016

No complaints - arrived late and departed early - we use it as a "stop" before flying out of Sky Harbor airport. We leave our car in their lot and take their short shuttle ride to/from the airport. The room was fine (good A/C), had a late dinner in their on-site restaurant (fish and chips which was served with incredibly good Cole Slaw) - all at a decent price. Next flight out of Sky Harbor, we'll be back to the Best Western.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your amazing feedback about our hotel. Your comments mean a lot to us and help us to determine which improvements we need to make. We hope to see you again soon the next time you are in Phoenix. Respectfully, Griselda Men Assistant Manager

"Not your ususal Best Western"

3
20/06/2016

Arriving on site I noticed several groups of people hanging around some rooms, drinking beer and smoking. They were noisy so I requested a room in the other end of the motel. At check in I was surprised to be asked to initial the fact that there was no breakfast served in the morning. I have yet to stay in a Best Western that did not serve breakfast so this was a first for me. Entering the room I found that there was no microwave or refrigerator. Also surprising for a Best Western. I rechecked the BW site and found that there was no mention of the breakfast or room amenities. The bed was the best part of my stay and I was rested when I left. At check out the clerk was robotic at best talking in a monotone like she was just going through the motion. When in Phoenix next, I will pick a different BW in the area.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for telling us about your recent stay at our hotel. We appreciate your comments and we will be using them to implement the necessary changes to provide a better experience foe our guests in the future. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Close to Sky Harbor Airport"

4
18/06/2016

This hotel was very clean and comfortable and it is VERY close to the airport. I would stay here again and would recommend it to others. However, there are a few things you should know. The hotel is in an industrial section of town and other than the restaurant in the hotel there aren't any places to eat close by. We needed gas and something to eat and drove a few miles to find a gas station and then decided to eat at a fast food place. It felt very unsafe. Drug users etc. in the restaurant. If you stay here keep close to the hotel.

"Phoenix stay"

5
17/06/2016

Easy on and off interstate. Clean rooms helpful staff, Easy getting on and off the interstate. The staff was very helpfull. The rooms were clean and comfortable. the staff was very helpful and friendly.

"Vacation"

5
17/06/2016

Arrived shortly before check-in, however, the desk crew was happy to find us a room and help us find a place to eat. Our stay was short due to 3 am departure for airport, but the room was very nice, clean and we slept well with no noise problems at all. Very close to the rental car center too.

"Great Hotel"

5
17/06/2016

We use this hotel whenever we fly in or out of Phoenix. It is clean, comfortable and very close to the airport. The service is great and the shuttle service is quick and convenient. We will continue using this hotel.

"Value"

5
11/06/2016

I felt this hotel gave the best value for the money. The room was very clean, I'm very picky, so I wouldn't just say that. It is also SUPER helpful to leave my car there while I travel and have the shuttle service take me directly to my gate.

"The average of averages "

3
08/06/2016

For $65.00 in a mid level city, the Best western is average, but above average for cheapest room in town. It neither exceeded nor failed to meet expectations of a dirty, dirt cheap hotel. Free shuttle to phx airport and free parking for your entire stay....by that, I mean, if you drive in from out of town to use Sky Harbor Airport, due to the fact that it offers cheaper more convenient flights than Tucson local airport, you may leave your car there for 2,3 10, 30 days at no cost, thereby saving parking charges at the airport. That makes an average hotel a great deal if the purpose of the trip is as stated above.

"Feel at home in Phoenix!"

4
07/06/2016

Having had a very positive experience at this hotel in February, I decided to book again when I went to meet my friend from England, arriving at Sky Harbor Airport for a holiday with me. I am glad I did: the Reception staff were jolly, knowledgeable and very willing to help with any questions we had. The shuttle driver also made me feel very welcome when I used her services to go to the airport to meet the flight, and had a big smile for my friend, too, when she came to collect us for our good night's sleep in the beautifully cool and comfortable room (with two queen beds) that met all expectations and requirements. (Just the tiniest niggle about the coffee-maker - probably perfectly usable for coffee, but irritating if all you want is a decent cup of tea, preferably using a good old English kettle! But that's a very personal preference.) Excellent value, too, for a Phoenix hotel, but mainly just a very friendly and welcoming place to spend a night away from home.

"Really nice start to our trip"

4
06/06/2016

The guy who picked us up from the airport was really lovely and made for an extremely enjoyable (but short) trip. The staff were very friendly and the room clean and quiet. The onsite bar/restaurant was great for a snack and breakfast was fantastic (but not free). We would have stayed here on our return but it was fully booked.

"A Good Night's Rest"

5
05/06/2016

The staff at the front desk were wonderful. The room was clean, and I had peace and quiet. I would recommend this Best Western to anyone. The restaurant had great food and the server knew his menu. He was friendly and considerate. The internet in my room worked perfectly. I was able to get my research paper turned into my university with no problem.

"No Parking"

3
05/06/2016

I arrived at 930 pm, and there was no parking left due, apparently, to the number of cars on Park and Stay packages. This, of course, is not a problem if you happen to be only walking on a day when the temperature in Phoenix apparently hit 115. The staff, of course, were kind but helpless to create more parking.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your comments. We apologize for any inconvenience caused to you. Due to a large soccer event the hotel was completely sold out limiting the number of parking spaces we had left for our guests. We have never experienced such a large turnout for this event and consider it to be anomaly. We hope that you will reconsider staying with us again so we can provide you with a more positive experience. Respectfully, Griselda Mena Assistant Manager

"No parking"

2
04/06/2016

If you're staying here and you're from out of town, don't plan on staying out late or even for dinner. After the sun goes down, the parking spots disappear like the sun. For two nights in a row, there have been no parking at the hotel and we've had to park somewhere else and walk back. The staff doesn't seem concerned or as if they can even be bothered with it. This was not the level of service that we were expecting from this company nor a pleasant part of our trip.

"Good deal - close to airport"

4
03/06/2016

We had a 6AM return flight and this hotel was very close to the airport and the Car Rental Center. The surrounding area is mostly commercial and a bit unsettling at night. Somehow parking stalls seemed much narrower than at three other Best Western hotels that we stayed at during our two-week trip in AZ.

"4 Day stay no drama"

5
30/05/2016

We are wrapping up our 4 night stay at this hotel. To be fair I have stay here before but I never wrote a review. Well our room has been clean each day and it smelled fresh each time. I extended our stay for 3 to 4 nights because the front desk staff have always been friendly and professional. Each time I come to Phoenix I stay here and I'll do the same next trip. It close to downtown and besides the hotel bar and restaurant you might have to drive a little for a meal. We had our own vehicle which wasn't an issue.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the time to tell us about your recent stay with usl. Please know that we value your loyalty to our hotel when visiting Phoenix. We look forward to seeing you again the next time through! Respectfully, Griselda Mena Assistant Manager

"The hotel location is his only value"

2
30/05/2016

Stay for a night in this hotel before an early flight (May 28th 2016). No fridge in the room (#127) even indicated in advertizing, shower water not warm enough, employees unplaisants. The only interest of this hotel is his proximity of the airport. But for driving 10 minutes more you may save 20 $ on your bill and have a better service. 120$ per hour is a very good rate that must be considered.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your recent stay at our hotel. Your feedback is very important to us and we apologize for not exceeding your expectations. It is our hope that you can try us again in the future so we can provide you with better service. Kind Regards, Griselda Mena Assistant Manager

"Close to PHX airport"

4
27/05/2016

Were looking for a Hotel close to PHX airport with 24 hour shuttle service. We had to get to airport by 6:00AM. Found out they had free 10 day secured parking on site for car. They have an on-site restaurant and lounge with free breakfast. Very competitive room rate and with free parking it was a real bargain. Arrived back at PHX around 2:00AM and shuttle was at airport after call in 15 minutes. Great deal!

"One night before an early flight"

4
26/05/2016

Only stayed one night before an early flight; very convenient for this. They had a free 24hr shuttle bus to the airport which we used at 4.45am ! There was coffee, bananas and peanut cookies available for us early risers .Clean, spacious room and friendly staff. Some aircraft noise but it didnt keep me awake.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you so much for your wonderful feedback about our hotel. We're glad you enjoyed the convenience of our services and amenities. We look forward to the opportunity of hosting you again soon! Warm Regards, Griselda Mena Assistant Manager

"Stayed a single night in late January, nice place to stay close to the airport"

4
23/05/2016

I stayed here over a single night in late January, traveling with a friend, after getting into Phoenix late in the afternoon. This motel is very convenient to the airport- nearly within sight. In this area south of Sky Harbor, there are also a number of restaurants, gas stations, grocery stores and other commercial establishments. Light rail is also nearby. The motel was very nice and clean, as we expected. Everything in the room was in good order and worked fine- hot water, TV, wi-fi all worked great. Despite being so close to such a busy airport, the airplane noise wasn't a problem. They can be loud outside- and can still be faintly heard inside, but it isn't a problem, and were both able to get a good night's sleep. There was also a nice breakfast the next morning. Overall, it's a good deal, and if you're sharing a room with others, its an even better deal.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the time to tell us about your recent stay at our hotel. We're glad to hear that our location was ideal for your lodging needs. We look forward to being your choice hotel the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Another two perfect nights!"

4
22/05/2016

I keep coming back because the service has always been great and they go out of their way to find you the room you want. Parking on this trip was horrible. There were several oversize vehicles that took up two spots. Other large pickups and SUV's had a wheel (or two) over the parking line so you couldn't squeeze in the spot -- or if you did, you couldn't get out of your car! The Rodehouse Lounge is great. Sierra is AWESOME! It's a bit pricey but the food is excellent.

"airport hotel"

5
18/05/2016

The Ritz? No. Everything you want in an airport hotel? Yes. One mile from the car rental return. Quiet? Well, for right next to the airport it is pretty good. Beds are comfortable, room clean, front desk people helpful.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your amazing comments about our hotel. We appreciate you taking time out to tell us what you liked about your recent stay. We look forward to hosting again soon! Respectfully, Griselda Mena Assistant Manager

"comfortable stay"

4
16/05/2016

On a business trip. Good night's stay. Good value for the room, service & amenities. good location close to airport. Friendly staff. Wish there were more eateries close by. Thanks to Uber that wasn't a problem. Would stay again.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate the opportunity of hosting you during your business trip. We're glad you enjoyed your stay and we look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"Vacation"

5
15/05/2016

I picked this hotel based on price and proximity to the airport and rental car return. It had great service and was very clean. The driveway entrance is tricky due to a restaurant obscuring the view of the hotel. I would stay at this hotel again if I return to Pheonix.

Best W, Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your wonderful feedback! We would be honored to host you again soon the next time you are in the Phoenix area. Kind Regards, Griselda Mena Manager

"Convenient"

4
15/05/2016

I used the Best Western Airport Inn for it's convenience to Sky Harbor airport and Phoenix Convention center. It has a shuttle, which is a big plus! I had originally intended to use it to return to the airport and catch the Light Rail, which is very convenient as well. Instead, I got the offer of a ride, making this unnecessary. The hotel itself is nothing fancy, but pleasant. Like all Best Westerns, it's got a nice lobby with western style furnishing, plus convenient computers. There was good coffee and fruit in the morning. It's very near the airport, which you can hear (doesn't bother me), but they offer earplugs in the room! They have a nice garden setting around the pool. It's set up almost like an apartment complex. Some second floor rooms had balconies, and first floor rooms had patios. I wasn't offered one, but for just one night, it didn't matter. The room was clean, and tidy.. The bed was comfortable. I found it odd, that instead of a couch, there was a "lounge" chair, which meant if you had company, there was limited seating. They've also converted to dispensers for soap, shampoo, and lotion, instead of individual items. The electric outlets near the bed were very loose. There were extra outlets and USB connectors provided in the desk. The air controller only ran for a few seconds, then would completely stop, and not cycle enough. If put on "constant fan" this helped. If I was planning to stay more than one night, I would have mentioned these things to the staff. On the whole, I wasn't unhappy. The onsite restaurant called "The Rodehouse" was good for a short visit, and thankfully open until 10:00 pm. But they close the actual restaurant in summer (starting in May, apparently) and all service is done through the "lounge/bar" area. It was good food, but the menu is not expansive enough to accommodate a lot of meals. The pricing is in the "average" range, about $11.00 for a burger. The girl managing and serving was very good, friendly, and helpful. She wasn't as busy at the time, so was able to chat for a bit. Overall, I found the hotel very nice. If one is expecting a fancier room, one might have to spend another $100+, but for the budget conscious, this is good.

Best W, Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for telling us what you liked and didn't like about your stay with us. We appreciate you selecting our hotel for your lodging needs and we look forward to hosting you again soon. All services and amenities are open year round. The restaurant was closed in early May during one weekend for maintenance repairs but was immediately reopened. We hope to see you again soon and feel free to make a special request for a room with a balcony or patio. We will do our very best to fulfill your request. Respectfully, Griselda Mena

"Convienent"

3
11/05/2016

Hotel is easy to find. Has nice eating facility adjoining the property. Centralized for Phoenix area. Staff friendly and helpful. No noticeable airplane noise. Room large and comfortable. Good place to stay in the Phoenix area.

"Good hotel near the airport"

4
11/05/2016

FRESH COOKIES at the front desk! Nice room, nice folks at the front desk. Cute pool. Easy trip to the airport. Everything was clean and the breakfast was your typical hotel buffet, yogurt, boiled eggs, etc.

"Excellent Fine"

4
11/05/2016

Finding this Best Western in Phoenix was an excellent unexpected find. Staff were superb and hotel extras was great. Plan on staying at this Best Western Hotel any time we travel to Phoenix in the future.

"Best Western Airport Inn a good loaction and nice hotel."

4
10/05/2016

We recently stayed at the Best Western Airport Inn in Phoenix. It is in close proximity to the Airport and the Interstate. There is some air traffic noise but with a name like the Airport Inn what do you expect. The rooms are nice. I really liked the shower heads they are actually built for tall people. The bed was extremely comfortable. The TV was good. There is no continental breakfast. But there is a restaurant connected to the hotel. The pool area was very clean and nice. The pool had a shallow and a deep end. There is coffee in the lobby in the mornings. This a nice property in a great location. They even have ear plugs in the rooms. just in case you need them. A good deal and a great location.

"Airport stay in Phoenix"

3
09/05/2016

A typical airport hotel with average service, lounge and rooms. It was conveniently located at Sky Harbor International but thats about it. There is nothing decent around the hotel for restaurants or bars.

"Room is ok, shuttle to airport is great!"

3
09/05/2016

The ONLY reason we stay here is to catch a flight and it's quick location to the airport and free shuttle. The hotel is old and unkept. The beds are very comfortable. The rooms are usually clean. If the customer service was better at the front desk, I would stay here more often.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for taking the time to share your feedback about your stay with us. We are very sorry that we could not meet your satisfaction. We'll be sure to utilize your comments to implement improvements and provide a better experience for future guests. Thank you, Griselda Mena Assistant Manager

"Convenient Airport Stay"

3
08/05/2016

This hotel is moderately priced and has a 24 hour courtesy shuttle to the airport. The restaurant was,unfortunately, closed due to a maintenance issue when we were there which was disappointing as there is nothing else around. We ended up having pizza delivered to the room for dinner. Other than the nice shuttle drivers, the other staff were not very friendly. But it is convenient to the airport and I would stay there again. There is no breakfast included which I think is odd for a Best Western.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for telling us what you liked and didn't like about your recent stay at our hotel. We are very sorry for any inconvenience caused to you during your stay. We hope to have another opportunity to better serve you the next time you visit Phoenix. Kind Regards, Griselda Mena Assistant Manager

"So close to everything we needed . . ."

4
08/05/2016

It was a "hop, skip and jump" from where we had to return our rental car. Phoenix airport is one of the best I've encountered in my travels. Everyone is pleasant, transportation to rental cars easy. Best Western was clean, staff pleasant and good pricing. I would stay there again on my next trip to Arizona.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your recent stay at our hotel. We're glad you found our location convenient to your needs and we look forward to seeing you again soon! Thank you, Griselda Mena Assistant Manager

"Excellent Location for airport"

3
30/04/2016

Nice average hotel in excellent location Young woman bartender in lounge was friendliest and most accommodating employee, but I understood the lounge was not owned by Best Western, but leased. Being on top of the airport means, of course, lots of airplane noise, but added to that it abuts a very noisy freeway.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for your feedback about your stay at our hotel. It is our hope that you can make us your choice hotel when visiting Phoenix. We're glad to hear that your stay was satisfactory and you enjoyed the lounge. We look forward to seeing you again soon! Warm Regards, Griselda Mena Assistant Manager

"Convenient"

5
27/04/2016

Nice room, excellent salad in the restaurant, free airport shuttle. Some jet noise but didn't keep wife and I from sleeping well. Well done renovation of a long standing motel. No cross over the 24th Street median when southbound from airport, so you must turn onto the side street, then turn into motel.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for selecting our hotel to host your Phoenix stay. We're glad to hear that you enjoyed both your meal and your sleeping accommodations. We hope you make us your choice hotel the next time you visit Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Good place for a short stay"

4
19/04/2016

A good option for a short stay. Very good location, superclose to the airport, highway and car rental center, but also very quiet - you won't get disturbed by tha planes nor by the cars. Clean, quite spacious rooms with an OK decor. A pretty fast internet, a very mediocre cable. Sadly, no breakfasts included in the price, but there's a decent restaurant in the same building. Also, no other eating options within a walking distance.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for sharing your feedback. We appreciate your comments and we're glad you enjoyed your stay. We hope to see again the next time you visit Phoenix. Kind Regards, Griselda Mena Assistant Manager

"FAST SERVICE....EXCELLENT STAY"

5
19/04/2016

Just stayed one night, then off to the airport. Airport shuttle picked us up on time at 4:00 a.m. Great experience. Rooms were very clean, bed was comfortable. Pool area was beautiful. Would definitely stay again.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for making us your choice hotel the next time you visit Phoenix. We look forward to hosting you again soon! Kind Regards, Griselda Mena Assistant Manager

"Coackroaches"

1
15/04/2016

The staff at this motel seem to have low moral and they demonstrate this to customers, you speak to them and they don't answer, it seems like they are disgruntled. It took about 15 minutes for me to check in because the clerk was busy taking calls about the broken shuttle. She kept losing track of where she was and we had 5 customers waiting for a very long time. The room I stayed in had cockroaches I reported it to the front desk and they acted like it was an everyday occurrence, no sorry or anything. I asked for someone to come and clean them out and no one came for a very long time, I went ahead and scooped on up and took it to the front desk. It seems like they are used to this. I will never stay at this property again!

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate you telling us about your recent stay at our hotel and we apologize for any inconvenience you were caused. Your feedback is very important to us and we have shared it with our management staff as well. We value you as a customer and we regret that we could not meet your expectations. Please know that our hotel has a contracted pest control technician who treats our hotel regularly for prevention. We inspected the room in question and have found no other incidents or reports from any other guests. Thank you for bringing this to our attention so we can take further measures to ensure a better experience for future guests. Respectfully, Griselda Mena Assistant Manager

"Excellent Value for the money"

5
14/04/2016

Very comfortable and unassuming place with a good atmosphere with good access to the airport. Friendly staff. Nice Pool. Rodeway restaurant is a wonderful amenity on the premises - great fresh strawberries at breakfast. Taco salad is excellent and comes with fresh fruit.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Hello, Thank you very much for your wonderful feedback about your recent stay at our hotel. The Rodehouse Restaurant located next door is ideal for our guests to enjoy a casual meal without driving around the city. We look forward to seeing you again soon the next time you visit Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Perfect stay"

4
13/04/2016

Room spotless, bed comfortable and so close to the airport. Worked out perfectly. An elevator would have been nice but wasn't bad not having one. Loads of parking. Check out quick and easy. Would stay again.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your amazing feedback! We sure are looking forward to hosting you again too. Respectfully, Griselda Mena Assistant Manager

"Fine hotel, close to airport!"

4
13/04/2016

I stayed at the hotel the first and last nights of my trip. I wanted to be close to the airport for a morning flight out. It is about a 5 minute drive to the terminal and about 8 minutes to the rental car return centre. Despite some reviews, I did not get woken up at night from planes flying overhead. I am a really light sleeper and brought ear plugs just in case but didn't even use them on either night. You do hear the planes during the day more but it's pretty insignificant. I stayed on the first floor both nights and it was very quiet. The room was typical. They have strong wifi and a very good selection of channels on TV including HBO. The adjacent restaurant is a bit pricy. I'd pick up some food first at a local store or fast food joint to save money. The staff is friendly and you can park right outside your room (if a spot is available). It's a bit tricky to turn into the lot as you can only get in by turning right otherwise you have to do a U turn cuz there's an island dividing 24th st. It's perfect and reasonably priced for a stay close to sky harbor airport.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate you taking the time to tell us what you liked and didn't like about your recent stay. We're happy to hear that you enjoyed your stay and that it was convenient to you at the beginning and the end of your trip. We look forward to seeing you again soon! Sincerely, Griselda Mena Assistant Manager

"great hu for the area"

4
12/04/2016

this hotel is very well maintained. it is very close to the airport and major highways and the car rental returns just down the street. the city is to the north and there are many avenues to take to get where you need to go. the highways 10 and 17 are just yards away. if you want to avoid the city traffic just head south on 24th and you will find everything you need without fighting the city traffic. for a little r&r the Phoenix mountain park is not far. the only down side to this hotel is that there is nothing within walking distance to visit.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for sharing your comments about your stay at our hotel. We're glad that we were able to meet your satisfaction. We look forward to hosting you again soon! Kind Regards, Griselda Mena Assistant Manager

"Good hotel near airport"

4
11/04/2016

I thought this hotel was good, but it did have a few shortcomings. The location was convenient for the airport and for freeway access, but not as nice of an area as I would typically prefer. The door to my room worked, but was a bit stiff. The pool was nice and we definitely enjoyed it. The lack of a free breakfast was disappointing, but I knew about it when I made the reservation. The prices at the on-site restaurant were more than I would like to spend on breakfast, so I went elsewhere. Overall it was a good value for my money and I would stay here again, but would also consider other options.

""Nice Surprise""

5
08/04/2016

We had an early flight so I figured we should stay close to airport. I wasn't expecting much so this gem was a total surprise. Nice pool and outdoor seating. The lobby had nice individual tv areas with nice snack/bar area. Room was quiet and beds comfy. Would definetely stay there again.

"adequate for overnight stay near airport"

3
08/04/2016

While a bit spartan, this hotel was clean, bed was comfortable and it had easily accessed wifi and cable television. For the price, it met the needs of being near the airport. The restaurant on the premises was ho-hum. The best part was the easily accessed shuttle that was free for both pick-up from the airport and return to the airport, taking only 5 minutes or so. Staff was helpful and pleasant.

"Great Stay Conveniently Located"

4
05/04/2016

I needed one night by Phoenix Sky Harbor Airport and this was the best choice for a convenient, well maintained hotel with wonderful staff and highly reliable shuttle service to and from the airport. I would stay here again.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for choosing us to host your Phoenix stay. Our airport proximity is ideal for guests flying out of Sky Harbor International Airport. We look forward to seeing you again soon! Kind Regrds, Griselda Mena Assistant Manager

"Good place to stay near airport"

4
03/04/2016

We only stayed here one night. The staff were very polite. The room was really clean. Even though it's near the airport and a highway, the room was quiet. It's very convenient to the airport. There are no elevators to the second floor---so if you don't want to carry suitcases up stairs, ask for a first-floor room.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your feedback about your recent stay at our hotel. We're glad you enjoyed our location and are looking forward to another opportunity to serve you the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"hotel at PHX"

4
01/04/2016

Very nice older hotel at PHX airport. Close to rental car terminal (5 minutes). Worked great for dropping off rental car on the way to airport. Room was very clean and quiet. TV was poor. No elevator for rooms on second floor. Had a nice pool area and on site restaurant. Other dinning options were about a ten minute drive. Would stay here again.

"Clean but Noisy and Bad Location (unless you want right next to airport)"

2
31/03/2016

This hotel worked for what I needed (quick stay that was clean). I didn't have a car so I couldn't walk to ANYTHING. It didn't seem like a safe area that I was willing to try. It is right next to a freeway and the planes fly overhead all night. The room was clean and bed was comfortable but it wasn't worth $100/night. If it was priced $50-70 that would be different. If you don't have a car, don't stay here. You will have no options for restaurants, etc.

"Old Motel"

3
31/03/2016

This was an older property that has tried to keep up but at some point needs to be replaced.It was adequate for our needs and great access and service to airport.Excellent service in bar and restaurant

"Location is the reason..."

2
29/03/2016

We stay at Best Westerns a lot. While this hotel was ok, I will say I was very disappointed in the room for the price we paid. I found it very expensive for what it was. The lights in our room were loose, the soap dispenser barely worked at the sink. For the price we paid breakfast should have been included. The location near the airport was the reason we chose this hotel, however I don't think I have ever stayed at such a noisy airport hotel. The staff was very friendly and helpful and the shuttle to the airport was great. I'm sorry that I was disappointed in the room/price.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We are very sorry for not providing you with a satisfactory stay. Please know that we appreciate your feedback and we will be using them to implement improvements in the future. Thank you for sharing your feedback about your stay with us. Respectfully, Griselda Mena Assistant Manager

"Plesantly confortable and well-kept"

5
28/03/2016

Stayed here one night on a business trip. Facility and grounds well maintained and the bed oh so comfy! Give this place consideration for your business stay in PHX. Restaurant on-site and gas staion nearby...all the things a traveler needs.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your wonderful review of your stay with us! We look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"Noisy from Airport"

3
28/03/2016

Older Building needs double pane windows to reduce Air Traffic noise from Airport. Sliding doors and room doors don't close properly. If upgrades were done then location and Rooms would be great place to stay in.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for telling us what you like and don't like about our hotel. We will be using your feedback to provide a better service to future guests. It is our hope that you can give us another try the next time you visit Phoenix. Sincerely, Griselda Mena Assistant Manager

"Airport Best Western"

3
26/03/2016

Decent hotel. Airplane noise was minimal. BW does not offer a breakfast, you have to buy a meal at their restaurant or go somewhere else. I would say this was an average BW. For platinum members, their care package was a joke. A bottle of water and a package of peanut butter crackers. I will come back, however, their are better BW's in the Phoenix area.

"Beware - no elevators"

4
25/03/2016

We find Best Westerns fairly consistent - clean, comfortable and friendly staff. But, if you have heavy luggage be aware that there's no elevator available. Otherwise, the restaurant here serves an excellent breakfast and, in the reception area, fruit, coffee and biscuits. The airport shuttle service is efficient and the drivers were very helpful with our luggage.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Hello and thank you for sharing your feedback about your stay at our hotel. We apologize for not meeting your expectations. Please know that we value your comments and we hope you can give us another try to better serve you. We welcome advance requests for ground floor rooms and our 24 hour bellman is always ready to assist with luggage. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Location, location, location...to the airport"

4
25/03/2016

We needed a room close to the airport for an early morning flight and the Best Western Airport Inn is very convenient to the airport. It's all surface roads to drop off a rental car or to go directly to the terminal. Could not have been more convenient, just off I-10 and only about 10 minutes away from PHX. The room was clean and appeared to be recently refreshed with new carpet and linens. There is an attached restaurant which was very convenient for a late evening meal. Due to its location plane noise is as we expected but it settles down during the the night. Ask for a room on the front side of the hotel to avoid the worst of the traffic noise from I-10. This hotel met our need and we would stay there again.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We are so thankful for your comments. We take great pride in providing comfort and convenience to all our guests. We look forward to seeing you again soon! Thank you, Griselda Mena Assistant Manager

"AZ"

3
25/03/2016

Very convenient to PHX airport and rental car center. They have an airport shuttle. The hotel décor is a bet dated but clean and nice. The restaurant is pretty good. The rooms are nice, spacious and quiet. Except for planes taking off if that bothers you. Would stay here again.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your kind comments about your recent stay at our hotel. We're glad that you chose us for your lodging needs and we look forward to hosting you again the next time you visit Phoenix. Warm Regards, Griselda Mena Assistant Manager

"Very good stay. Close to airport and Rental Car center."

4
25/03/2016

Closest hotel to the airport for catching an early morning flight. Rental car return center very close about 1 mile. Hotel very clean, rooms were very nice, pool was nice but a little chilly. Airport shuttle at 3:30 a.m. was very prompt and efficient. Despite reading several reviews stating the noise level was high, I did not notice any airplane, or highway noise in the room. On-site restaurant was very adequate. Friendly staff, would not hesitate to stay here again.

"Good airport access"

3
24/03/2016

Recent trip to Arizona and stayed one night at Best Western Airport. An older hotel -- and note -- no elevator. But staff friendly,helpful, room clean and good breakfast restaurant next morning. They provide a shuttle for pick-up at airport and even late night arrival was met quickly.

"Nice Place to stay."

3
22/03/2016

Yes I would stay at this hotel again. I like the friendly people. They smile and seam happy. I like the sun. I had some entertainment with all the planes coming and going.The man that picked us at the airport was a very friendly and happy person also.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing your feedback about your stay at our hotel. Our friendly staff looks forward to hosting you again soon! Kind Regards, Griselda Mena Assistant Manager

"Nice, clean hotel, friendly staff but noisy"

4
20/03/2016

Everyone was very nice and rooms were clean. Not a fancy hotel, but it served its purpose. We had everything we needed. The only downside was the freeway and airport noise. We were very tired however from being at PIR for two days so it didn't bother us.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing what you liked and didn't like about your recent stay at our hotel. We'll be sure to use your feedback to implement improvements for a quieter stay in the future for all guests. Thank you, Griselda Mena Assistant Manager

"Stay at your own risk.."

2
19/03/2016

This motel is located in a slightly sketchy area, but you cannot beat the distance to the airport from here. The staff was friendly at the front desk, but it all went downhill from there. You had to lean against the door to close it the entire way which is unsettling when your door leads to the outside in a sketchy neighborhood. I ended up moving the chair in front of the door just in case.. There was no breakfast. Our room smelled like cigarettes even though it was a non-smoking room. Only one of the electric outlets worked and our TV only got 10 channels. The biggest issue with the room was the AC unit. When it wasn't on, you were sweating bullets. When it was on, you sat up wide awake because it was a racket. You will not get sleep unless you can sleep through an elephant stampede. The price for this room was so expensive, but as were the other hotels around the area. In the future, I will spend a little more money at another hotel to feel safe and actually get some sleep.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We apologize for any inconvenience caused to you during your stay. Please know that we value your comments and are working on providing a better experience for all future guests. As we are located in an industrial area there is not much around us but local businesses that operate normal business hours. Our airport proximity makes our hotel ideal for early departures or late flights. We hope that you will give us another try to better serve you in the future. Sincerely, Griselda Mena Assistant Manager

"Always a Favorite"

5
16/03/2016

Whenever possible Best Western is always my Motel of Choice. I can only remember twice when I had an issue with my room and those issues were handled promptly. Best Western is really The Best and Best Western Airport Inn, Phoenix, Arizona didn't disappoint me in any way. The people there were pleasant, friendly, courteous and helpful. If I need a motel in the Phoenix area again, this will be where I stay, or where I put up guests. .

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Wow!!! Thank you so much for your continued loyalty to our hotel. We appreciate your comments and look forward to hosting your next Phoenix stay. At your service, Griselda Mena Assistant Manager

"Angels Spring Training"

3
15/03/2016

We were very close to everything in the Holy Family church on Sunday. We enjoyed the stay and hit the spa:) Nice beds but the room upstairs looking over the pool is ready for renovation. How can send you some photos?

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for your feedback. We appreciate you selecting us to host your stay. You can send us photos to our email: [email protected] or you can add photos of the hotel to our trip advisor page. Thank you, Griselda Mena Assistant Manager

"try another"

1
15/03/2016

nothing good to say front desk staff rude and as a platinum member HUGH DISAPPOINTMENT no breakfast insufficient air conditioner old dated felt grubby. close to airport. restaurant next door good food and service

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We're very sorry that your stay was not a satisfactory one. Please know that we value your feedback and we will be using it to implement improvements. We hope you can give us another try to better serve you in the future. Respectfully, Griselda Mena Assistant Manager

"Surprising comfort and close to the airport"

4
08/03/2016

This Best Western Hotel is a little older. We choose it to be close to the Phoenix Airport. It was very clean and well maintained. The Staff was kind and helpful. No in house breakfast, but they had a Restaurant attached that had very good service and food. Our only negative was that our non-smoking room still had an odor of smoke. Either someone before us smoked in there or at one time it was a smoking room. I had to air out my back pack when I got home. It was room 128. Otherwise it had the great Best Western Hospitality we have come to appreciate.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for your wonderful comments. We're happy to hear that you enjoyed your stay. We apologize for the smoke odor in your room and we will be sure to notify our housekeeping department. Once again, thank you for your loyalty to Best Western and we hope to see you again soon! At your service, Griselda Mena Assistant Manager

"Served the Purpose"

4
08/03/2016

We needed a room near the airport because we had an early morning flight. We checked in at 10:30PM and checked out the following morning at 5:00AM, so our stay time was pretty limited. The staff was courteous, the room was clean, the price was reasonable and we were minutes from the airport and rental car return. Served our purpose well.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your feedback about your recent stay at our hotel. We take great pride in providing clean and comfortable accommodations as well as being centrally located to the Airport, Car Rental Returns and much more. We look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"convenient"

4
07/03/2016

Very good Staff, very Clean, everything was Great, sauna, hot tub, pool, all exceptionally clean and maintained. With the exception of NO breakfast (for the price that's unsat) and the restaurant/bar attached closes at 11 on week end nights. Nearest evening life or pub is 3 miles away, recipe for OVI, be careful there. But the staff has nothing to do with that and were exceptional. I would stay again, just have to pack a large cooler and bring some music; poolside is excellent atmosphere.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for your amazing feedback. We look forward to hosting you again soon! Sincerely, Griselda Mena Assistant Manager

"Convenience, Comfort and Customer Care"

5
06/03/2016

I booked with this hotel because it provided accommodation near to Sky Harbour Airport at a reasonable price which included a shuttle service - ideal for my requirements. I was allocated a very comfortable room on the ground floor, which was again ideal since I was able to roll my case right to my door, for what turned out to be a very good night's sleep in a comfortable bed. Had to visit the Immigration office in the morning before my flight out, and the receptionist team were very helpful in delivering an urgent document that arrived by fax the night before, as well as ordering me a taxi in good time. On my return, they booked me onto the shuttle that would take me to the airport later that day, and showed me to one of their guest computers so that I could check in online. They were unfailingly cheerful, polite and efficient. I shall certainly use this hotel again on trips involving the airport, provided the prices stay as attractive as in February...

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We thank you for taking the time to tell us what about your recent stay at our hotel. We're happy to hear that your stay was satisfactory to your needs. We hope to be your choice hotel whenever you visit Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Great Stay in Phoenix"

4
04/03/2016

After being dropped off by a college and completing business, I had to catch an early flight and needed a shuttle to the airport. Free shuttle...does not get any better with very punctual and friendly service. Did not notice any traffic noise in my room located on the NE side of their complex. Will stay here again. Thank you!

"Worked for us!"

3
03/03/2016

This Best Western is not far from the airport and has shuttle service. The price was reasonable. It is an older hotel that has been updated. It has an outdoor pool and a restaurant and lounge on the premies. It was comfortable, clean, and quiet enough for our one-night stay. There are no other hotels or restaurants nearby, so once you relinquish the rental car, you are held captive. We did enjoy a nice meal and drinks at the attached restaurant. Make sure you sign up for the morning shuttle service to the airport, it is not first come-first served. All in all, a decent stay. Not a destination hotel, but works as a lace to rest between flights.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your comments and are glad to hear that your stay was satisfactory to your lodging needs. We value your feedback and hope to host your next Phoenix stay. Sincerely, Griselda Mena Assistant Manager

"Close to airport"

3
02/03/2016

Our first trip to Arizona,Convenient location after a long flight.Has good beds ,a pool and restaurant ( attached) ,friendly shuttle guy.Room- hint stay in the original section as the air conditioning is quieter. Also stayed here at the end of the trip.Enterprise picked us up from here and later dropped us off .worked out perfect.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your comments regarding your recent stay at our hotel. We're glad to hear that you enjoyed your stay and that our location was convenient to your needs. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Ok for the money"

3
02/03/2016

Not the best, but not the worst. AC and fan was not working well. The check out guy told me he could not give me receipt. The maid left my toothbrush bristle down on the countertop after service, when it was left on a towel.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We are very sorry to hear that we were not able to meet your satisfaction. Please know that we value your comments and your business means a lot to us. We will be sure to review your comments with our housekeeping department. We hope you will consider giving us another try in the future. At your service, Griselda Mena Assistant Manager

"Excellent location"

4
02/03/2016

This is and older hotel but well maintained. The housekeeping was exceptional and the staff was welcoming, friendly and helpful. Spotless room and comfortable bed. 24 hour shuttle to the airport which is only a mile away. Clean and convenient.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your feedback about your stay at our hotel. We're happy to hear that you enjoyed our clean accommodations and convenient location. We look forward to hosting you again in the future. Respectfully, Griselda Mena Assistant Manager

"Basic but still good "

3
29/02/2016

Stayed here twice when flying. Friendly staff and secure parking lot. Staff went above and beyond to offer directions/area suggestions. Breakfast offered is fruit and coffee but there is a restaurant next door plus a microwave in the lobby for guest use. Room was clean and an average size. It is very close to the airport, which can be both a plus and a minus (convenient yet noisy). Also very close to the highway. If you want to seek out additional restaurants or a grocery store you are best to have a rental car. Offers a work out room with fresh water.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your recent stay at our hotel. We value your feedback and are happy to learn that you were satisfied with your stay. We look forward to another try in the future to provide you with a superior experience. Kind Regards, Griselda Mena Assistant Manager

"Noisy"

2
27/02/2016

Close to airport, yes, but also very close to highway, so very noisy. Dated building, needs updating. Note: breakfast is not included. There is a restaurant attached, prices seemed expensive for the area.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Hello and thank you very much for telling us about your recent stay at our hotel. We're very sorry that we did provide you with a satisfactory stay. Please know that we value your comments and will be sure to utilize them when implementing improvements. Thank you, Griselda Mena Assistant Manager

"Best Western Airport PHX"

3
25/02/2016

Extremely good value if you just need a place to sleep and want to be next to the airport. The attached lounge/bar has descent food at reasonable prices and a friendly staff. Just about everything else is average, at best here.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your feedback. We appreciate you taking the time to tell us what you liked and didn't like during your stay. We hope to see you again the next time you visit Phoenix. Kind Regards, Griselda Mena Assistant Manager

"Probably won't be back"

1
23/02/2016

We've stayed here a number of times and each time it's gone downhill some but this was the worst. On our way out of town, two of us tripped over curb in parking lot. I was hurt & crying and the morning desk clerk, who knew what happened, did not acknowledge me nor my situation. On the way back, the shuttle was going to take at least 4o minutes (we took a taxi) and then they lost our reservation, so we just left. (I will say both the clerk & back room manager were trying to be helpful but didn't have our requested accommodations left. ) We have long been Best Western club members and are sorry this place has been in decline.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing your recent experience during your stay with us. Please accept our sincere apologies for any inconvenience caused to you. Your safety is very important to us and we would definitely not like to see you go. Please contact me so we can remedy your concerns. It is our hope that you can give us another try in the future to provide you with a superior experience. Respectfully, Griselda Mena Assistant Manager

"Best for Flying"

4
22/02/2016

We always use this hotel when we are flying because of the convenience of location and shuttle to the airport. IT is comfortable and easy to find. Staff is very helpful and restaurant is good. We have been using this hotel for at least 20 years. We are able to save money by leaving our car at the hotel while we are gone and the shuttle will then pick you up when you return.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing your comments. We sure do appreciate your loyalty throughout the years and we look forward to hosting you on each and every visit. Kind Regards, Griselda Mena Assistant Manager

"Our stay at the Phoenix Airport Best Western"

2
18/02/2016

rooms were in desperate need of updating. smoke smell, cigarette burns in the bathroom. beds were old. carpet greasy. Very noisy from the Phoenix Airport runway. Lighting was not very good. Television reception was not vey good. Overall for 140 bucks a night we received a motel 6 room...

"Short trip"

4
17/02/2016

This hotel is older but was clean. Beds comfortable but this was the first time ear plugs came with my room. The airport is very close and hotel backs up to a busy highway. Noise wasn't bad in the room with air condioner running. Hot tub cool..not hot. Front desk staff helpful but not overly friendly. No continental breakfast because there is a restaurant on site.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you kindly for telling us about your recent stay at our hotel. We appreciate your feedback and look forward to the opportunity of hosting your next Phoenix visit. Kind Regards, Griselda Mena Assistant Manager

"Squeaking out an average"

3
14/02/2016

This is a motel, not an inn. It is minutes from Sky Harbor, so very convenient if you are flying in or out of Phoenix. The room was clean and the bed was comfortable, but the bed was the only updated thing in the room. It had a tiny old bathroom, but the shower had good water pressure. the room had a musty smell that I think was a reflection of older carpeting and general lack of updating. This was a quick overnight stay for us and for that it was fine. However, I've got to believe there are lots of other affordable places to stay in the Phoenix area that would be more comfortable.

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We're sorry that we did not meet your expectations. We'll be sure to discuss your comments with our management team and work on making improvements. We hope you can give us another try to better serve you the next time you are in Phoenix. Respectfully, Griselda Mena Assistant Manager

"Noise and Rest"

2
14/02/2016

This pet friendly room has remnants to cigarette smoke. The noise from the freeway and airport kept us awake all night. I have never been to a hotel that supplied ear plugs in the room. Also...possibly as it was pet friendly, the room was drab and run down. The hotel grounds. lobby, pool, and restaurant were fine. Do not let them book you into a room close to the noise. It is likely that the rest of the hotel is OK

Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We are very sorry that your stay was not a satisfactory one. Ear plugs are provided as we know some guests are lighter sleepers. Being an airport hotel may cause some airport noise which is why we supply ear plugs. Once again, we value your comments and we hope to host you again in the future. Sincerely, Griselda Mena Assistant Manager

"Average at best"

2
09/02/2016

Apparently asking to stay another night is torture, the guy huffed and puffed while taking my money, didn't say hi, didn't even look me in the eye to acknowledge me. Shower had literally no hot water, even when I left it running for 5 mins. The good parts? Well the room was clean, beds were comfortable and the restaurant attached was nice and laid back. Probably wouldn't stay here again, plenty of places who are happy to take my money and provide me a decent level of respect even if fake.

Best W, Manager at BEST WESTERN Airport Inn, responded to this review
We are very sorry for any inconvenience caused to you during your stay. Please know that we value your business and will be sure to speak to all members of our staff to ensure this does not reoccur. It is our hope that you can give us another try to better serve you in the future. Respectfully, Griselda Mena Assistant Manager

"Rooms nice Staff unreliable and rude"

2
08/02/2016

I came in to the hotel in a great mood. Until I was met with an unfriendly woman. She looked like she needed to go home about 8 hrs ago. She looked at me with complete annoyance that she had to do her job. She needed some guidance from someone that appeared to have a higher position and she was just as unfriendly. I asked for clarity as to the direction I should go to find my room and she mumbled and lifted her finger. Later I tried again hoping things were better. I asked about a special meeting that should be at the hotel. The staff pointed to an empty sign and said if we were having anything it should be up there. I asked if they could check and they said my meeting is probably going to be in one of these rooms but they just simply don't know.

Best W, Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience caused to you. Your comments are being shared with all front desk agents to make the necessary improvements in providing a satisfactory stay for all our guests. Kind Regards, Griselda Mena Assistant Manager

"Our go to spot when flying out of Sky Harbor"

4
06/02/2016

This hotel is our go to spot whenever we fly out of Sky Harbor in Phoenix. The rooms have always been comfortable and clean. The staff is courtesy and helpful. The shuttle service is great and they allow free vehicle parking while you are away. 15 days free parking for every 1 night at the hotel. The Rodehouse restaurant has good food also and will provide room service. Recommended.

"Disappointing"

2
03/02/2016

Driving in - the Courtesy Van was parked right in front of the door - blocking the covered area but also blocking the door. Registration - they saw my husband come in and get the luggage cart and take it out and none of the three said 'wait - you will want to drive around to the area near your room before you unload your luggage.' The room - the room smell was overpowering - a chemical smell from cleaning - we opened the door and turned on the bathroom fan and turned on the HVAC fan to evacuate the smell. The airport noise is VERY LOUD all the time. The room supplies ear plugs if that tells you something. There is NO elevator and NO breakfast (but they do have bananas and crackers) The hot water in the sink took a LONG time to warm up. The bathroom floor looked clean and dry but had some sort of cleaning substance on it that reacted to the bottom of your shoe - made the dry floor wet and sticky - strange. Some good things: The room was clean and large, there were two chairs at the table, the lighting was good, there was soap and lotion dispensers at the sink and shower gel and shampoo dispensers in the shower. There were three sets of towels which was nice. The shower was good. We won't stay here again.

"No sleep and no breakfast"

1
30/01/2016

I'm shocked at the high reviews of this hotel. The hotel is directly under the airport flight path and next to a major freeway. The planes fly all night long (perhaps cargo planes). You would expect that the AC/heating units provided in this noisy environment would have the ability to be set on “fan” to help drown out the noise. Unfortunately, this was not the case in my room. The fan would not stay on in any setting. I could not switch rooms because the hotel was full. The room sometimes rattled due to the planes overhead. I did not get any sleep. Upon check in, I was told to initial agreeing to the “no breakfast”. I stay in Best Westerns quite frequently, and normally breakfast is included in the rate. My room had two queen beds. There was a small refrigerator but no microwave. There was no makeup mirror or conditioner. A hair dryer was provided. If the fan did work, it was one of those units that just blows up under the front curtain of the room. You can not pin the curtain down. If you pull back the curtain to get more heat or A/C - then you lose all your privacy. Unfortunately, it gets worse. When I was stepping out of the shower, I noticed a spot which was missed by housekeeping. Apparently someone had gotten sick in my room, and it wasn't all cleaned up. I don't really blame housekeeping because it wasn't in an easily view-able spot – unless you were getting out of the shower. I reported my issues to the front desk and was given 15% off the bill. This in no way made up for the lack of sleep I suffered due to the noise. I do not recommend this hotel to anyone who wants a good night sleep.

"So Convenient"

4
30/01/2016

I stay at this hotel on multiple occasions. It is very clean, the staff is helpful and I was comfortable and enjoyed my stay each time. It is so close to Sky Harbor provides easy access. I will use this hotel when ever I am flying in and out of Phoenix.

"IT IS WHAT IT IS"

3
26/01/2016

Though near the airport, I did not find the hotel all that easy to get to. But then, I find the whole PHX layout and signage lacking. The room was spacious and the bed comfortable. The sink faucet sprayed water all over and the shower head dripped more than sprayed. I think these are attempts at saving water. But there are better products to save water than these cheap fixtures. Breakfast is not included. There is a restaurant attached, but I did not dine there.

"do not recommend"

2
25/01/2016

Much better BW in area at about same cost. No breakfast, HVAC did not work and to busy at desk to fix when needed. Weight room very poor, but pool OK. Water pressure very weak so toilet would hardly flush. Liked that we could park car right outside our room.

"RLH"

2
24/01/2016

Room was clean enough. Good bed. Nice sheets. We had an outsider room door, was able to see outside under the door. Compressor on air conditioner was so loud, guess that's why they had earplugs in the room. Doors and drawer wouldn't stay shut on cabinet, really didn't matter as we weren't going to use anyway. Not very nice to run into in the middle of the night. I won't stay at again because check in/out staff was very rude. Should at least be pleasant.

"Unbelivable resturant staff"

5
24/01/2016

The staff at the restaurant and bar where very very nice and friendly . ron and hanna could work for me anytime. The room staff where friendly but shy. When we travel back to Tucson this is the hotel we will stay at no question. All of the bestwestern hotels should be just like this one. We have been spoiled by this hotel and it will be hard to beat.

"Good place to stay close to Phoenix Airport."

3
23/01/2016

Me and my wife stayed one night. Liked the free airport shuttle, business centre with computer and printer is handy to print boarding pass, enjoyed free coffee and snack in the morning. They have a fitness facility, we did not get time to use. Overall good value for the money.

"Clean and comfortable"

5
22/01/2016

We enjoyed our stay. It was only for one night in order to be close to the airport to hop a plane the next morning. The staff was friendly, the room was clean and lovely. I especially liked that we could back up our car to unload items since we were both tired from our trip.

"Close, clean & convenient"

5
22/01/2016

This hotel is very close to the airport and extremely convenient. Shuttle is quick. They have a full service restaurant on the premises serving a full complement of good hot food. The room was clean and comfortable. The Wi-Fi worked well. Overall we were very pleased with our stay.

"Disappointed in this Best Western"

2
18/01/2016

Fortunately it was clean and close to the car rental return but we won't stay there again. When I opened the door I was knocked over with that cheap stinky sweet air freshner smell (like they use in gas stations). Water in shower only lukewarm. Both the air system and the refrigerator rattled and made loud noise all night. Staff were friendly but the facility itself leaves lots to be desired. The electrical outlets at the bedstand didnt work. The ALARM clock didnt work (cool for an airport hotel!) Limited selection of TV channels (and no Golf channel). The Rodehouse restaurant on the property was ok but expensive for what it was. Staff there too was friendly and helpful.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for sharing your feedback about your recent stay at our hotel. We're very sorry that your stay was not a satisfactory one. Please know that your comments mean very much to us and we'll be sure to correct any issues as mentioned to ensure a better experience in the future. We hope that you can give us another try to provide you with better service the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Basic but overpriced"

4
13/01/2016

This place is okay - just okay. Its clean, and the staff is friendly. Its also noisy. We stayed because we were exhausted even though we knew of other less expensive nearby motels. Everything is basic- everything. We had two towels for two of us and there is no breakfast. The onsite restaurant, again, is just okay.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We're very sorry to hear that we did not exceed your expectations. Your business means a lot to us and we'll be using your comments on implementing the necessary changes to provide a superior experience for all future guests. Once again, we apologize for any inconvenience caused to you. We hope you can give us another try the next time you are in Phoenix. Respectfully, Griselda Mena Assistant Manager

"Very nice staff, good bed and location made this a good stay"

3
11/01/2016

We dropped off our rental car and stayed here for a quick sleep before taking a morning flight. Staff were extremely professional and helpful. The wake up call was on time, and the shuttle as well. Very professional and personable driver. The bed was small (good thing we are middle-age newlyweds and really like to be close ;-), so if you are a larger couple and/or like your space, please ask for a room with two beds. That said, it was really comfortable with high quality linens and very good pillows. I was worried about the noise from aircraft going over, but it dropped right off around 10pm and I am used to using earplugs. The heater was really noisy. I am glad it was a mild night and we did not have to leave in running while sleeping. Why can't hotels figure this one out?!? We had a really good sleep. Bathroom is very basic, but just fine, and quite clean. Carpets are a bit worn (time to replace), but looked clean. Good coffee and some fruit in the lobby in the morning. All in all, a decent stay for the price.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for sharing your thoughts on our hotel. We appreciate and value your comments and will be sure to share them with our staff to provide a better experience in the future. We hope to see you again the next time you visit Phoenix!!! Kind Regards, Griselda Mena Assistant Manager

"First place I ever stayed that put compliemtary ear plugs in the room"

3
06/01/2016

I stayed here simply because it was the only hotel within walking distance of the rental car return center. Apparently hotels cannot pick up at the rental car center so rather than have to go back to the airport on the rental car shuttle then back to the hotel on the hotel shuttle, I wanted to just walk to the hotel. Anyway, the hotel is reasonably clean and updated. The bathroom is very small. The TV worked and the internet did as well. The king sized bed was fine. The staff was efficient and courteous. The early morning shuttle driver was very outgoing and helpful with all the luggage we had. Being near the end of the runway at PHX there is some noise from the aircraft, though where we were it was not too bad. I suppose on the front side of the hotel it could be worse, hence the free ear plugs. The noise diminished substantially after about 11PM They do not serve breakfast, in fact they make you sign a waiver to that effect but it was not a big deal since we were leaving at 5 AM anyway. The hotel was about $25.00/night more expensive than comparable hotels at the other end of the airport.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for taking the time to tell us what you liked and didn't like. Your comments help us make the necessary improvements to deliver a better experience for future guests. It is our hope that you will visit us again the next time you are in Phoenix. Kind Regards, Griselda Mena Assistant Manager

"My visit to Best Western"

5
06/01/2016

Every year I stay at this motel. It is perfect. I appreciate the service, cleanliness, the facilities, and the shuttle to the airport. I shall return and happily recommend this motel to friends and family.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Wow!!! Thank you very much for spreading the word on our hotel. We value your loyalty and look forward to your next visit. At your service, Griselda Mena Assistant Manager

"Quick stay near the airport"

4
30/12/2015

It was a decent hotel with a clean bathroom and a comfortable bed. It appears to have been updated. The carpets were somewhat soiled but not to bad. Being close to the airport and freeway, their was a lot of noise, but the room was still fairly quiet considering. The water was softened, which leaves you feeling like you didn't get all the soap rinsed off. The convenient location and price makes this a desirable place to stay for travelers.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for your feedback on your recent stay at our hotel. We apologize for the any inconvenience caused to you during your stay. We value your comments and will be using them to provide a better experience to our future guests. We look forward to an opportunity to better serve you the next time you are in Phoenix. Respectfully, Griselda Mena Assistant Manager

"no water pressure"

3
29/12/2015

there was no water pressure in our room for shower or lavatory. almost impossible to take a shower. Bathroom sink faucet water was almost off. Barely any water. Can't believe if somebody else reported this it hasn't been fixed.

"Location and more..."

3
28/12/2015

First off, I have to say the staff of this hotel are wonderful. I booked through a third party provider an hour before arriving and they could not find my reservation but it did not matter; they did everything they could to accommodate me. The guy checking in next to me was surly and rude, and no staff in the service industry should have to accept that. But they did. (I would have cheered if they let him have it but they were polite all the way.) The negatives are that the walls are paper thin. No point commenting on airport noise...that's what you get when you book an airport hotel. The pool was lovely for a bit of last minute Arizona sunshine. And wifi is included, though reception is spotty. I was a little disappointed to not have the signature Best Western breakfast included. Breakfast was provided in the hotel restaurant but it is independently operated. All in all, I wouldn't hesitate to suggest this hotel if you need to be by the airport.The shuttle service is great, and it is also on a bus route (though you pay a fare for every leg - no transfers - so get acquainted with Uber when next in this city.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your telling us about your experience during your stay. Customer Service is a top priority to us along with cleanliness and comfort. We value your comments and will be sure to use them on implementing improvements to better our services for future guests. We look forward to seeing you again soon. Warm Regards, Griselda Mena Assistant Manager

"Good Deal"

4
23/12/2015

This is only rated poor for sleep quality because of the proximity to the airport and thus airplane noise. In-room air/heat units are also noisy. BUT if you want to be close to the airport for convenience AND you want to leave your car for up to 2 weeks for no parking charges, then a bit of airport noise is acceptable. The noise slows down between 10pm to 3 am and I never sleep well the night before a flight anyway. And they supply ear plugs!

"great location but noisy"

4
22/12/2015

Very convenient to airport and rent car return. We turned in rent car night before and got shuttle back to hotel and took shuttle next AM - very easy and convenient. Hotel noisy with jet and highway noise but very convenient and worked great for us - glad we had ear plugs and white noise machine. Nice restaurant bar but no breakfast included but given reasonable room price and leaving early and eating in airport was just fine. Pillows were too tall and had to use rolled up towel.

"Overnight layover"

3
17/12/2015

This is nice hotel for an airport layover. It is located right at the airport and they have a shuttle that takes you to and from. It has a lounge attached to the hotel and you can have breakfast there. The room was comfortable and clean. Good for the price.

"Great hotel"

5
14/12/2015

Great for the price The Lounge is great to enjoy a drink in before your flight The staff is great rather it is in the lounge , check in staff and of course the staff who takes you to the airport Always stay here before I go to the airport to catch a flight and can leave my car and the shuttle will pick me when I return

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your continued business and are glad to hear you enjoy your stay with us as much as our services. We look forward to your next visit1 Kind Regards, Griselda Mena

"Very convenient, decent accommodations"

4
10/12/2015

Primary goal in locating a hotel was shuttle service to the airport and cleanliness. This hotel served that purpose. Beds were comfortable. Only downfall was lack of restaurants within walking distance and only the regulars for pizza delivery. Eat first, check in and relax. If you're a light sleeper, bring ear plugs, you are very close to the airport.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for your recent stay at our hotel. We're glad our airport shuttle and rooms met your needs while traveling. We hope to see host you again soon the next time you visit Phoenix. Respectfully, Griselda Mena

"No Hot Water"

2
09/12/2015

Woke up in time to take a shower and catch the shuttle to the airport, only to discover there wasn't any hot water. Front desk apologized for the inconvenience. I asked for the manager to call me, and he has yet to do so.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We're very sorry that we were not able to meet your expectations. I've forwarded this message to the general manager. If there is anything I can assist you with please feel free to contact me. Once again, we're very sorry for any inconvenience caused to you and it is our hope that you can give us another opportunity to better serve you. Respectfully, Griselda Mena

"Good For Airport"

3
05/12/2015

The best part of this hotel is the location being very close to the airport so is ideal if you are only staying a night before flying out again. On arrival I had to wait longer than I would normally like to be checked in as both staff members seemed more interested in having a chat with another guest who they seemed to know. Once the checkin process started it went fairly quickly, I was disappointed to note that my Best Western Rewards Diamond status was not recognised by the hotel despite contacting the hotel by email before arriving and being assured it would be and also handing over the membership card to the member of staff checking in but this was still not recognised. As I had been travelling for nearly 20 hours at is point I could not be bothered arguing to get the benefits I would normally get. The room itself was ok once I reached it however it was a long way from reception and up a flight of stairs as there was no lift. I was given this room despite asking for a room close to reception. The room can be best described as adequate. It was clean and covered all the bases however the wifi was patchy and would drop out on both my phone and IPad. The TV was also very fuzzy on some channels. The room was very stuffy when I arrived, I switched on the AC but it was very noisy and shook. When flights started arriving in the early hours, the sound was very noticeable, more so than other airport hotels I have stayed in. When checking out in the morning I asked why my status had not been recognised. The member of staff was very proactive and contacted Best Western by telephone however Best Western simply confirmed I was Diamond and blamed the hotel's computer reservation system. I was given a $5 gift card for Starbucks to say sorry.

"BW Phoenix Airport November 2015"

4
04/12/2015

We stayed one night at the BW Airport, we were flying out the next day so the location was ideal, shuttle service took us right to the door, it was there when scheduled and we did not have to wait. The hotel is comfortable and had all the amenities we needed. The only thing that was not included was breakfast, we were told when we booked there was breakfast included but you have to go to the restaurant. The service was excellent in the restaurant and the breakfast was good but of course not free.

"Excellent choice for airport motel with shuttle"

4
02/12/2015

For a budget price, this was a great quality motel. Very clean. Free shuttle ran on time and driver (especially the 5 am driver) was exceedingly prompt and polite and helpful. Staff gave good advice on where to get cheapest gas before returning rental car. Rooms have mini fridge but they don't have microwaves, but there are a couple of microwaves in public areas that one can use. Lobby has computers and a nice limited breakfast early in the morning (bananas, coffee, snacks). Fitness center is pretty good, well equipped (but closes at 10 pm--they should make it available 24/7). Nice TV, bathroom, etc. Free wifi worked perfectly. The area is not within walking distance of anything so pick up whatever food, etc. you need BEFORE coming. I will definitely stay here again and recommend it to friends.

"Perfect Location"

4
25/11/2015

Very close to the airport; quick an easy transfer to and from the airport; they have a van transfer in the morning back to the airport regardless of how early - 3:30 a.m. was no problem; good restaurant attached to the hotel - watched a ballgame,had good food and good service. Clean room; nice staff.

"New pattern for short trips, airport hotels"

4
24/11/2015

I've now considered the convenience and cost efficiency of jetting in the night before a meeting, shuttling to an airport hotel for the night, shuttling back to the airport car rental and renting for just a few hours to get the deal done... If this is you and your destination is Phoenix, I recommend the Best Western Airport Inn. Nothing fancy but all of the "must have" boxes are checked... Economy, cleanliness, comfort and convenience. The on site restaurant is a plus!!!!

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We are so appreciative of your comments. We take great pride in providing clean, comfortable and satisfactory stays for all our guests. We hope to see you again soon! Kind Regards, Griselda Mena Assistant Manager

"Overnight stay was pleasant."

5
23/11/2015

Room was pretty and clean. Stayed there because I had an early morning flight and its close to the airport. Shuttle was prompt. The staff was friendly. The door had inside security locks. I used the jacuzzi and it was a good temperature. I travel alone and felt safe there. There is an adjoining restaurant and it is the only one walking distance as far as I could tell. It was a pleasant stay.

"Better Than Anticipated"

4
23/11/2015

Airport hotels are almost never better than "average," but this one is a cut above the rest. I recall a very comfortable bed, a good shower, and a working TV and wi-fi in a basic but clean room. Very convenient to the airport, and staff showed me where to fill up on gasoline so I could avoid getting scalped at Budget rental. Recommended.

"convenient hotel by airport- phoenix"

4
23/11/2015

older well maintained property; clean, updated rooms; friendly excellent service; restuarnat on property serves good food so no need to leave. Would recommend for short stays and convenience to airport in Phoenix; also provides a shuttle to airport an dis very close to the car rental return.

"Pleasant and Easy Access"

5
22/11/2015

Staff were very accommodating to my needs and the hotel is strategically located near the airport and central Phoenix, AZ. Would recommend to anyone coming in and out of Phoenix. They went out of their way to get me the exact room I wanted near parking for easy access.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for such an amazing review! We're glad that you enjoyed your stay with us and look forward to hosting you again soon! Kind Regards, Griselda Mena Assistant Manager

"Great stay for an affordable price"

5
22/11/2015

Hotel was very clean, staff was pleasant, yes there was Airport and Freeway noise, but once you close the door to the room you barely notice. Be prepared to drive a bit if you don't want to eat at their restaurant.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate and thank you for telling us what you liked and didn't like about our hotel. We value your comments and hope to see you again the next time you visit Phoenix. Sincerely, Griselda Mena Assistant Manager

"Very clean hotel, pleasant experience not too much for kids"

4
17/11/2015

If you like quiet then don't stay here as it is right next to the airport. The noise didn't necessarily bother us. The check in experience was OK, we had a Best Western point reward and the employee wasn't sure how to handle that. The room was clean and done nice. They had a heated pool to use, which we tried but it was about 7 p.m. and there wasn't great lighting and it didn't look like they had cleaned it out for a while so we didn't stay in it too long. The TV's also only offer one children's channel and that is PBS which as we all know doesn't have kids programming at night so it was difficult trying to keep my 6 year old entertainment in the room. I would come back and stay here again fi I didn't have my son with me.

"An Above Average Option for Travelers."

4
17/11/2015

My experiences with hotels near a major airport have been bad and most of them are budget motels with very little to offer the average person except a noisy A/C unit, an uncomfortable spring -loaded bed, and a not-so-functioning shower. However, this BW is above average. I'll start with my Pluses: 1. The room. It was spacious, clean and comfortable. I liked having a fridge so I could bring food from home and keep in the fridge for dinner and breakfast the next morning. The heater was easy to operate and wasn't too noisy, even though I turned it off when I went to bed. 2. The Bed & Pillows. The pillows had lumps, but they still had enough support left in them that I could sleep a solid 5 hours without having to stack them 3 high and felt relatively rested in the morning. The bed was supportive without being too hard and I liked having a duvet to sleep under instead of an ugly bedspread with a paper thin blanket and a sheet. 3. The door: when I pushed back far enough in, it stayed open by itself so I could easily walk into the room with my suitcase in tow and didn't need to race the door before it closed on me. 4. I was not forced to sit on the bed for everything. I had an office chair w/ desk and a chair with a footrest where I could relax, watch TV, and eat the food I brought with me. Now the negatives. 1. Most BW's I've stayed at will offer some sort of breakfast in the morning, but this one has a restaurant attached to it, so no breakfast bar is offered in the morning. The restaurant's prices are high and the choice is limited for breakfast. Plus, there's nothing else around there since it's located on the edge of an industrial park, so you'd have to get in your car and drive for awhile if you want to find a decent place to eat. So you're kind of a captive audience if you arrived via airport shuttle, which the hotel provides. 2. It is VERY CLOSE to the airport and you will hear planes taking off until 10pm. The planes are so close upon take off that you read the livery of the plane using the just the lights on the aircraft. That's about all I have to say about this place. Overall, I recommend this place. It's better than most around the PHX AIRPORT.

"One night stay"

5
13/11/2015

This was a very welcome hotel. I arrived after a long time big flight from London. Check in was easy, staff were friendly and helpful. The room was large, the be dead divine in terms of comfort. The room was spacious and clean all in all great place for overnight stays I must say I didn't hear much traffic air or car at all .

"Once Again, Happily Surprised"

4
13/11/2015

The neighborhood was a little dubious at first glance but the hotel is very nice. I am accustomed to having a free breakfast provided at BW but this BW did NOT provide breakfast; a first for me. But the room was clean and comfy, the pool and hot tub lovely and the noise was amazingly tolerable considering the location near the airport. Once again, way to go BW; you delivered good quality at a reasonable price.

"Yeah, it's loud...but you can't beat the proximity to the airport "

4
09/11/2015

Most of the reviews about this place are complaining about the plane noise. Yes, you will hear planes taking off from Sky Harbor at this hotel...because it is literally located about a block away from the airport! It's also right off the 10 freeway, so you'll get road noise too. But chances are, you're staying at this hotel for one night because you have an early flight. If you're looking for a quiet hotel to spend a few days in, look elsewhere. But for early flight, you can't beat this hotel location and their sweet park n fly deals. (Also - no, the planes don't take off all night long. They taper off after 10pm or so.) Overall, it's an average quality hotel. A little older, but they've made some efforts to update it. Our room was mostly clean, besides some questionable dirty corners in the bathroom. For one night, we dealt with it. The pool was very clean but COLD in October - we're used to warm pools in Phoenix so that was a surprise. Booked park n fly deal directly through the BW website - about $80 got us the room plus up to 14 days free parking. Cheapest parking at Sky Harbor will run you about $60/week, so this is a sweet deal. We told the front desk when we needed to leave (about 3:45 am for a 5:30 flight) and the shuttle was ready for us when we checked out. Can't beat the convenience of getting dropped off right at your terminal without having to mess around with airport parking. When we returned from our trip, we called the front desk and asked where we should meet the van - 5 mins later, it was there. The hotel itself is only worth 3 stars, but I'm adding a 4th star for the convenience of their parking and shuttle, which we really appreciated.

"Best Place to Stay"

5
09/11/2015

Front desk ladies Munse and her partner were friendly, informative and a pleasure to deal with. Excellent rooms, comfortable, had all the amenities needed, close to the airport, rooms were clean. The breakfast could use a boost, maybe some muffins and cereal. But overall a great place to stay

"Just What We Were Looking For"

4
07/11/2015

Great hotel near the Phoenix Airport. We were able to return the rental car the night before departure and then take the shuttle to the airport in the am. Ate at the restaurant on site, it was very good. A lot of noise outside from the airport but this did not bother us in the room.

"My stay at Phoenix"

3
02/11/2015

The staff were really nice and helpful. If you expect to get any kind of breakfast, Don't. There were bananas and coffee... the internet connection was super slow. Other than these issues the place is nice as far as airport hotels go.

"Convenient Airport Hotel"

4
26/10/2015

The Best Western Airport Inn is a friendly hotel for travelers departing Phoenix on an early flight and like the convenience of a park and stay rate. Shuttle service to and front the airport is quick and the hotel offers a peaceful night's stay. Early morning coffee is offered in the hotel lobby and the staff is very efficient.

"Best night's sleep I've had in months!"

4
26/10/2015

I have stayed at the Best Western Airport Inn several times and have never been disappointed. The staff is very professional and will do what they can to accomodate you if you have any special needs. (On one trip, I was there on crutches with a pinched nerve in my back and needed a room close to the restaurant / lounge and with a bit of juggling, they found a room!) The rooms are clean. The beds are extremely comfortable!! Airport noise is minimal. Airport shuttle is great for those that need it. The motel is close to downtown Phoenix events. If I have an overnight stay in Phoenix, I'll choose this motel.

"Do not stay"

2
26/10/2015

NO ELEVATOR. Carried luggage to and from the room! Sounds like a safety and OSHA violation. Sheets dingy. Room deodorized with floral spray to mask musty smell. Carpet stained throughout. Do not recommend although near airport.

"nice place to stay"

5
26/10/2015

Love the shampoo and creme rinse despenser in bathroom. Nice clean room, comfortable bed, friendliness and courteous people working at the hotel and restaurant.. Easy access to be able to get in and out of the parking area.

"Super close to airport"

4
25/10/2015

This hotel is super close to the airport and most importantly, close to the car rental return. Rooms were clean and staff was super nice. While you do hear planes over head, rooms include noise reducing ear plugs. However, I suspect most people who stay at this hotel stay here BECAUSE it is so close to the airport, so one can not complain about the plane noise. Skip the restaurant that is attached to the hotel and drive a few miles down the road - plenty of other options - Chipotle, Panda, etc.

"Noisy and smelly!"

2
21/10/2015

Okay I know it's at the airport, but seriously sounds like they are taking off from the roof. The room smells like some nasty stuff they spray to cover up the scent of rotting butt, this is bad! Pretty sure you will not sleep unless you are deaf and have no sense of smell. The room however does appear clean and it is close to the airport.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the to tell us about your recent stay at our hotel. As always, guest satisfaction is very important to us. We value your comments and will be sure to share them with our housekeeping department. Please know that all of our guest rooms are properly cleaned, sanitized and inspected before being released to our guests. Our staff is prepared and available to remedy any issues during your stay. We encourage our guests to report any issues to the front desk so we may have any opportunity to provide you with an alternate room. Respectfully, Griselda Mena Assistant Manager

"10/16/2015"

5
16/10/2015

excellent - would stay again at best western wherever we travel and would highly recommend to others! very convenient and perfect in every way. could not have required or wanted anything else from hotel and staff.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your amazing comments. We take great pride in our services and amenities available to our guests. We look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"Room Quality"

2
15/10/2015

The room we slept in and the room our friend slept in had terribly loud air conditioning unit. We both had to shut them off and sleep in a hot orrm becasue they were to loud to sleep when they were runing.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We are very sorry for any inconvenience caused to you during your stay. We have made a report to have our AC units rechecked and ready to use without any disruptions. It is our hope that you can give us another try to better serve you the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Near that airport"

3
14/10/2015

The hotel locates near the airport, approximately 5 minutes. A good place to rest if you have a late flight. We could hear the airplanes were flying by while we were inside the room every 5 to 10 minutes. We have stayed at several Best Western hotels, BUT we were not impressed with this one. The outside of the hotel looked nice. However, the inside was below our expectation. The bathroom looked old. The bed and pillow were not comfortable. The towel rack fell down because of a poor patching on the wall. Whoever did the remodel or fixing the towel rack...did a terrible job. Breakfast was not included like other Best Western hotels that we have stayed. The interior of the room looked OLD. Not sure if I would want to stay here again.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you very much for taking the time to share your feedback about your stay with us. We're very sorry that we were not able to provide you with the superior experience you deserve. Please know that we value your comments and use them to implement the necessary changes to provide a better experience in the future. We hope you can give us another try to better serve you again in the near future. Kind Regards, Griselda Mena Assistant Manager

"Shame about the noise"

3
13/10/2015

The hotel is clean and rooms spacious, staff are pleasant, but our much needed sleep after our vacation and just prior to flying home was ruined by a very noisy air conditioner. It was far too hot to turn it off, so we either had to go without sleep because of the noise or go without sleep due to over heating. Location ideal for the airport and the shuttle service for car rentals and flight departures were excellent but clearly I cannot recommend it

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Hello and thank you very much for taking the time to tell us about your stay at our hotel. We apologize for any inconvenience caused to you. Guest satisfaction is one of our top priorities. We encourage guests to report any nonworking amenities in the room so we may correct the issue immediately. We hope that you can give us another try to provide you with a superior experience the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager

"Great Cleanliness, Location, Service and Price"

5
07/10/2015

Excellent for price range. Very clean. Restaurant, Bar/Lounge is inviting and comfy. Parking for larger high profile vehicle was minimal. Conveniently located for airport and downtown meetings or entertainment activities.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for your amazing feedback. We're glad you enjoyed our services and proximity to the many nearby local attractions. We look forward to seeing you again soon! Kind Regards, Griselda Mena Assistant Manager

"Ok hotel if all you want is to sleep 1 mile from airport before flying out"

3
07/10/2015

Hotrl is a bit tired looking but is clean and convenient if you are flying out from Phoenix. We had to return a rental car so we stayed the night before our morning flight. 5 minute drive to the car rental centre. The noise from the airport is constant but we were able to sleep OK.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Hello and thank you for taking the time to tell us what you liked and didn't like about your stay at our hotel. We value your feedback and will be using it to implement the necessary changes on providing a superior experience in the future. We apologize for the airport noise as our proximity to the airport will have some minimum noise. We hope you can give is another try to better serve you the next time you visit the Phoenix area. Respectfully, Griselda Mena Assistant Manager

"End of holiday"

5
05/10/2015

After a fantastic holiday where better to stay than this hotel with its great location and next door to a fabulous restaurant and bar , we had a fantastic meal on the evening before our flight and a breakfast on the morning the rooms at the hotel were spacious and very clean and the beds were very comfortable would definately recommend after a long journey .

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for your kind comments about your recent stay at our hotel. We're glad that you enjoyed your accommodations and services. We look forward to being your choice hotel the next time you are in the Phoenix area. Kind Regards, Griselda Mena Assistant Manager

"Best Western Phoenix Airport"

4
04/10/2015

Great location for end of travel -- easy access to airport. Always clean and comfortable with restaurant and bar services too. Consistent experience with very nice pool area. Recommend booking a room early, this location seems to stay busy.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for your wonderful feedback. We're glad that you enjoyed the convenience of our location and services. We look forward to seeing you soon! Thank you, Griselda Mena Assistant Manager

"Airport stay for trip"

4
03/10/2015

This is an excellent place to stay to park your car for free prior to flying out of Sky Harbor. They provided a simple breakfast starting at 3:00 AM to help travelers that check out early to catch the first plane out in the morning.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We appreciate your comments about your stay at our hotel. We're glad you enjoyed our complimentary coffee station and grab-n-go snacks provided in our lobby for early departures. It is our hope that we can host you again soon! Kind Regards, Griselda Mena Assistant Manager

"Be aware"

2
02/10/2015

Watch out for scammers - the front desk people will give your room number and your name to them. They gave out my personal info to scammers who were trying to steal guests identity. It was late at night and the room phone rang. They asked for me by name - said they were having computer issues and had lost some of their guests information. Please give it to them over the phone. I went to the front desk to report this and they were indifferent and unconcerned. I called the police and they came in and talked with them. They advised me to cancel my credit card to protect myself from theft. I was not prepared to deal with the front desk clerks and the police all night. Will never stay there again.

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
We thank you for providing us with the details of your stay. Protecting our guests is very important to us. Our staff is properly trained on asking for the necessary information before transferring calls and issuing room keys. We will be sure to further investigate your comments to take the necessary actions to prevent this situation from reoccurring. Respectfully, Griselda Mena Assistant Manager

"nice hotel"

3
30/09/2015

this hotel must be very old, room entrance was on the outside of the hotel, parking was a bit hard to find around the property, walls are paper thin, heard everything the family was doing next door. Room was ok beds, were not too bad, the shower and bathroom were rather small, for the price it was ok

Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for your comments. We're sorry that we were not able to meet your expectations. We'll be using your feedback to implement the necessary changes to provide a better experience to our guest in the future. It is our hope that you will try us again the next time you are in Phoenix. Kind Regards, Griselda Mena Assistant Manager