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Warwick Hotel Rittenhouse Square, Philadelphie

220 S. 17th Street, 19103-6303, Philadelphie, United States - See on a map
Warwick Hotel Rittenhouse Square - Welcome to the Warwick Hotel Rittenhouse Square! The Warwick Hotel Rittenhouse Square is ideally located in the center of Philadelphie. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The perfect blend of yesterday and today, the Warwick Hotel Rittenhouse Square features sleek decor and furnishings, vibrant colors, and modern technology within in a historic building. It sits amidst the fashionable shops and restaurants of the Rittenhouse Square area, and one block from the nearest PATCO train station. Philadelphia International Airport is just eight miles away, while the famous Liberty Bell is within a 20-minute walk. Everything says 'impressive' at this legendary downtown hotel, from the classic limestone facade to the grand, two-story lobby, and from the designer decor to the huge, 24-hour fitness center. You also get a sophisticated steak house restaurant featuring live Jazz, plus a minimalist cafe bistro with a pavement terrace. The 301 bright rooms feature art deco bathrooms, themed headboards and all the amenities you'd expect in a luxury hotel, such as coffeemakers, mini-fridges, and free Wi-Fi. Open-plan suites offer generous living areas, some with panoramic city views. To book a room at the intriguing Warwick Hotel Rittenhouse Square, or at any of our other luxury hotels in the United States, contact WorldHotels today.

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Warwick Hotel Rittenhouse Square

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Hotel advantages

  • Catering Services
    Catering Services
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Gold
 
Travelers Choice 2021
 
based on 2764 guest reviews
NOTE ISSUED
Excellent
1158
Very Good
962
Average
355
Poor
159
Terrible
130
REFER TO NOTICE
Business Business
665
Couples Couples
902
Family Family
535
Friends getaway Friends getaway
240
Solo travel Solo travel
187
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Warwick Rittenhouse Philadelphia = Awesome!"

5
User 10/05/2022

Stayed at this hotel for 2 nights while in town with the family to see the historical sights and a sporting event. The room was clean, the staff was super friendly, the location was perfect and our stay could not have gone any better. Every interaction we had, whether it be the person greeting us when we arrived, housekeeping or the front desk, was professional and friendly. This will be my new go to hotel anytime I am in Philadelphia.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thanks for the great review, Joey! It's wonderful you enjoyed your stay at Warwick Hotel Philadelphia so much! We strive for excellence so we're thrilled you appreciated not only our clean accommodations and friendly staff but also our prime location! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!

"Good location and it's a fair value"

4
saturdaydiner, Newtown, Pennsylvania 05/05/2022

Right off Rittenhouse Square with good enough rooms and a professional staff. Noisy plumbing and blower were the only drawbacks. I'd stay here again. The rooms are fairly priced and it does have a good fitness room.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for sharing your thoughts with us. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.

"Group Sales reservations"

4
User 05/05/2022

I wanted to thank Cres from Group Sales for helping me make reservations for an upcoming wedding in November of 2022. She was knowledgeable and was so detailed oriented that after we had completed the reservations, she called me back with the confirmation numbers for each reservation so that there would be no confusion for the guest or the front desk upon check in. Thank you again Cres for your help. Luciana Cancelli

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
We're so glad that you chose to stay at Warwick Hotel Philadelphia. It's wonderful to know that Cres had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and we're delighted to know that she went above and beyond in this regard. We can't wait to see you again soon so we can share another excellent experience with you soon.

"Not great"

3
User 22/04/2022

We had been there in 2017, but this time, the room seemed worn out. Housekeeping did not clean, replenish coffee or empty trash while we were out (stayed 2 nights). Front desk said they could not take any money off as we “booked through a third party”. We won't go back next time we are in Philadelphia.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
We appreciate that you took the time to share your feedback, Steve. We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience.

"Absolutely Awful"

1
User 02/04/2022

Arrived here for a wedding across town; first thing to go bad - no valet parking because of "COVID"! Next, they didn't have our reservation and when confronted with THEIR confirmation email, the desk clerk's response was "I have to ask someone!!" I will never stay here again - ever.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your experience at the Warwick Rittenhouse. Please accept our sincere apologies for the difficulty you experienced upon arrival. We hope to have the opportunity to better serve you in the future.

"Lovely room, rude staff"

2
R839RMdavidm, New York City, New York 12/03/2022

The room was nice, the staff did nothing to help with a noise issue and was outright hostile. Disappointing, and will not stay here again. Again, the room was nice, the hotel itself decent, the staff unacceptable.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
We appreciate the feedback, David. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

"Great stay at Warwick"

5
User 10/03/2022

The hotel was sleek, clean, comfortable, and covid safe. Everyone was friendly and helpful. Adrian was especially so with making the reservations. It's in a nice neighborhood with plenty of restaurants, shopping, and museums within walking distance. There is a good restaurant, Spice Finch, at the hotel as well.

"Rude receptionist"

2
User 25/02/2022

This is a disappointment. Our first encounter was a very uninterested rude receptionist. However the lobby appeared very lovely. After parking and getting to our room the hallway way unkept with the service doors open exposing the maintenance items. Our room was very unattractive, in need of serious updates. Bathroom needs updates. Them to top it off we were awaken by 9am by housekeeping knocking to “ check if you are still here”. Wow

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our staff and bathroom didn't meet your expectations. We'll be sure to discuss your concerns moving forward. We hope to host you again soon for a more positive experience.

"The staff makes up for the average room."

4
User 01/02/2022

We were stranded overnight when our car broke down in Philly. The lobby is pretty, but the room was average. The thing that made up for it, was the staff. The woman that checked us in was courteous and helpful. Stephen, the doorman, was a life saver. We were having no luck getting a ride, so he helped us get a taxi to get us to the garage and on our way. He even gave us the names of individuals to help us get s better deal the next time we have to be at Children's Hospital of Philadelphia. That alone is a huge help for us.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to share your feedback. It's great you had a pleasant stay with us. We're happy you enjoyed our courteous and helpful customer service team. However, we're disappointed your time with us was less than ideal and that you had such challenges with our accommodations. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.

"knuckleheads"

1
kkstetson, West Chester, Pennsylvania 08/01/2022

What a bunch of morons! We booked a room almost 2 months in advance for a wedding Who had a block of rooms. We confirmed a night before we would not be there but would be fully responsible for the bill, they said no problem. So at 3 am my nieces pulled in to my driveway w my daughter. The hotel would not allow the girls to check in without me present even though this was discussed eakier that day. The hotel allowed 3 Girls to drive home at 3 am

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for your feedback. We are saddened to hear of the experience you had with us. We regret the confusion upon check in and we will be discussing your concerns with our team moving forward. We do hope for another opportunity to share a more positive experience with you.

"Rooms need renovating badly"

3
moogie63, Philadelphia, Pennsylvania 14/11/2021

There is no valet parking however the garage is behind the hotel. Once you are parked if you walk in the main entrance the lobby is very pretty and clean. We were in a "suite" which had two full beds and a sofa. The check in was easy and the staff very nice. The room was pretty bad considering the price tag, I had treated my friends to the room and frankly I was embarrassed. There was a weird smell the furniture was worn and the Toilet leaked every time we flushed it. We did report the leak and we believe it was checked out but it was not fixed. We had stayed in a similar room less than 4 years ago and it was very very nice. The location is great for walking and the coffee at the coffee shop also very good. We stored our luggage at check out the person that handled them was super. Paying for parking was a little bit of a drag as it seemed we were annoying to the last desk person. It is a shame as this is a historical hotel in need of investment!

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for sharing your feedback with us, moogie63. We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.

"Incredibly Rude Staff"

1
User 11/11/2021

Prior to my visit I called to ask the staff for help on where I could park my standard size Ford F-150 (knowing that their specific garage may not accommodate a taller vehicle). The front desk staff told me there is nothing they can do to help and that I had one of two options 1) cancel my reservation or 2) get a new vehicle. Front Desk staff seemed very annoyed that I was asking such a question and continued to encourage me to cancel my reservation ( which I certainly did) so that they did not have deal with what I believe is a fairly basic accommodation (even if its guiding me to a different parking location) I certainly would never consider this hotel again as I can only imagine how they treat guests once they've already paid for the accommodations.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
We appreciate the feedback, Tim. It's unfortunate your experience was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

"Fabulous location, dirty hotel"

2
Kristy N, Cary, North Carolina 09/11/2021

Stayed here for 2 nights with my boyfriend for a quick trip to Philly. We were so happy with the location. It's an easy walk to most anything you want to do or anywhere you need to be. The hotel itself leaves a lot to be desired. The first room we got (4th floor) was dirty. The carpet was stained, the furniture was worn out, the hot water didn't work in the shower, and there was a musty smell. There was someone else's leftover medication that had been left in the coffee valet tray. We asked for housekeeping to come clean and they instead switched us to a 9th floor room. It was a bit of an upgrade as we had hot water and the view was better. However it smelled like cigarette smoke and, when we dropped the remote behind the mattress and had to get it from under the bed, we found candy wrappers, old headphones and dust everywhere. The phone also didn't work to call the front desk and ask for towels. We were given 2 bottles of water, which was great, but the vending machines were completely empty when we wanted to buy more. The front desk had no more, there's no hotel store, so there was no available drinking water. Pluses include location, and they stored our bags for us when we had time to kill our flight.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
We appreciate your feedback, Kristy. We're glad you appreciated our luggage storage options and location, but we're disappointed that your stay with us was less than ideal. We regret that our services and amenities missed the mark during your stay. We will address your concerns with our housekeeping and engineering teams moving forward. We hope to have you stay with us again so we can share a more positive experience with you.

"Fun overnight trip, hotel hit the mark"

5
User 08/11/2021

Stayed one night to visit kids at college. Great location, plentyr dinner and shopping options within walking distance. Got the junior suite and it was great for our needs plus extra space for everyone to hang out. Didn't have opportunity to eat at hotel dining options.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thanks for the fantastic review, Lizzie! We're happy you enjoyed your time with us so much at Warwick Hotel Philadelphia! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon!

"Good location, nice hotel, miserable parking experience"

2
billytomASKK, Stewartstown, Pennsylvania 07/11/2021

My wife and I enjoyed our stay at the Warwick Hotel near Rittenhouse Square. It's a perfectly comfortable hotel in a great location. The nearby restaurants including those of the hotel were all delightful and we had easy access to other parts of the city with ride sharing apps. However, since we had driven to Philadelphia, we parked in the Penn Warwick garage as the hotel advised. The process smooth to include being able to pay for parking through the hotel. Unfortunately, when we went to retrieve our car, the parking garage attendant demanded an additional $15 fee because we had remotely locked our car doors. I did this when I noticed that my car had been left in the garage with open windows and unlocked. I assumed that the attendant had secure possession of the keys. The attendant was unable to produce any record that this was a policy of the garage or that $15 was a standard fee or penalty for remotely locking one's car doors. While the hotel is a delight in general, I recommend avoiding them if you are driving or finding your own parking and not that recommended by the hotel.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
We appreciate the feedback, billytomASKK. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that our parking situation didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

"Good... but not the greatest"

4
Z2438IPsergios, San Pedro Sula, Honduras 03/11/2021

The Hotel is actually very comfortable and cozy. Location is good if you want to be close to downtown, but that comes with some disadvantages. Staff was ok... respectful, but not very friendly or warm. But that is something I kind of noticed with many of the people in Philadelphia.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thanks for the wonderful review, Sergio! We're thrilled you had such a fantastic stay at Warwick Hotel Philadelphia! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. We strive for excellence and your praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience. Thank you again for sharing your feedback!

"Perfectly exquisite!"

5
banmilkshake, Philadelphia, Pennsylvania 03/11/2021

This hotel is absolutely beautiful. If you want to stay at a fantastic hotel in the heart of it all, Rittenhouse Square Philadelphia, then consider ,"The Warwick" with some great restaurants in this beautiful scenic area of Center City Philadelphia.

"Average"

3
travel3Pa, Philadelphia, Pennsylvania 28/10/2021

Upon arrival no warm n fuzzy at chk in … no hello or welcome… the girls at desk actually didn't even look up to acknowledge me…so you know right there is not going to be the best experience… Elevators small but quick Room… large but strange layout… King bed, for the price of room was expecting a super comfy bed it was not… Pillows size would fit in an infant bed, super flat, not a happy place for my head… no extra blanket or even a bed spread … sheet, light weight blanket then a sheet on top of the blanket… Bathroom… lux is it not… tile needed a good grout cleaning, shower slippery n had spots where it's flaking pictures included… Out side noise … yes, you hear it … window shades do not pull down… see through linen curtains i was afraid to touch them pretty dirty … windows themselves had face prints n hand prints … Starbucks coffee n two water bottles provided … Heat / air worked Next visit to Philly I will be going to a different hotel… quality of room does not match the money spent…

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. We care deeply about the comfort and satisfaction of our guests so we disheartened to see that you were unhappy with our bedding and linens. Your time at our property is not on par with the high-caliber experience we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

"Great hotel!"

5
Patricia I, New York City, New York 26/10/2021

Wonderful hotel and great staff. I would suggest non slip decals in the bathtub as it was quite slippery and no grab bar. Otherwise, a terrific place and the renovation since I was last there is marvelous. All Covid rules in place with a nice restaurant.

Charlie B, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Patricia - we appreciate the positive review! It is very important to us that our guests have a wonderful stay here at Warwick Hotel Philadelphia, and we're glad to know you did just that! We take pride on our helpful staff , so we definitely can agree with your feedback! We're also happy to hear that you thought highly of our new renovations. We will be sure to discuss your bathtub concerns with our team moving forward, and we thank you for bringing it to our attention. Thanks for leaving us this lovely review! We look forward to your next visit!

"Steve, Beet, Ruby and Francisco"

5
Passenger59100962547, Philadelphia, Pennsylvania 10/10/2021

Bert, Steve, Ruby and Francisco—All were were incredibly helpful and polite. Steve and Bert made a great stay even better. All amazing including dinner at Rittenhouse Grille. Ruby was a fantastic bartender and Francisco and his team were fabulous as well. Excellent time! Especially appreciated the late check out!!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our staff played a big part! Thanks for the kind words about our team; I know they will be excited to learn that they had an impact on your stay. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Ok hotel"

3
Jaime C, Worcester, Massachusetts 27/09/2021

Well for me this was an OK hotel. If you simply want a hotel as somewhere to sleep and shower - they've got that. The bed was comfortable but the pillows were flat and awful. Shower has good water pressure. For it still being covid this room was not clean enough for me. It's a good location plenty within in walking distance. Lots of restaurants and coffee shops. I wouldn't stay here again if I visited Philly I would find a different hotel.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick. We were happy to hear that you enjoyed our central Rittenhouse Square location, as well as the bedding and shower. I have shared your cleanliness comments with our housekeeping team; we follow a strict COVID-19 cleaning protocol and your feedback is very valuable. I'm sorry we fell short of your expectations. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Provided a terrific venue for family wedding."

4
LennS_12, New Jersey 06/09/2021

The hotel is right in heart of center city. Found the staff to be helpful & abundant. The room was up to date & clean. The bed was comfortable & the temperature well controllable. Available were a coffee maker & a mini fridge. A large size flat screen TV was working fine. In the bath, the surface seemed somewhat slippery during my shower,however. Overnight parking in an attached garage was an additional $45. Valet service was not being offered due to COVID and masks were required in the hotel property.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick. We were delighted to be able to play a part in your family's special day and were happy to hear that you had such a great stay! Thanks for the kind words about our staff; they will be excited to learn they made an impact on your visit. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Excellent but..."

5
User 01/09/2021

The Warwick is a great hotel, excellent accommodations, centrally located and services. My only complaint is that I had to secure a hotel at 3AM, due to my husband's emergency hospitalization while we were visiting Philly. I wanted a safe place to go to, and check rates on Travelocity...$124. I opted for calling the hotel directly, explaining I only needed a place to stay safely. I checked out at 7:30AM. To my surprise the rate was $242, plus taxes, etc. I was very disappointed, to say the least. I was not looking for a free room, however, having used this hotel before, knowing that rates can be affordable if one goes to Travelocity or any of the other hotel brokers, I expected better.

"Always the Most Enjoyable Experience"

5
drkirstinsnow, Harrisburg, Pennsylvania 27/08/2021

Each time I return to the Warwick I am reminded that I made an excellent choice, and this time was no exception. I traveled for work and was able to bring my elderly mother with me to give her an opportunity to get out of the house and see some new surroundings. We were greeted, as always, by front of house main man Steve H - who has become like family at this point after many, many years of his assistance and best guidance in Philly. The hotel was very clean, masks were required to enter, and the room was as usual, large and quiet. Staff are wonderful, and doing a great job under these not so ideal times. Five stars yet again.... looking forward to returning soon!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you and your Mother had such a great stay and that our staff played a big part! Thanks for the kind words about Steve; I know he will be excited to learn that he had an impact on your stay. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"PLEASE READ if you're looking to book this hotel!"

1
hellcat714, Lopatcong, New Jersey 25/08/2021

For anyone wanting to stay jere—PLEASE READ AND FIND ANOTHER HOTEL! My stay at The Warwick was awful. The lobby was very nice……but the room was outdated and run down. We walked into a room that had a saturated floor (I mean it “squished” when we stepped on it!), so I went to call the front desk and the phone was what I believed to be dead. I later found out that if the front desk is busy, you are met with completely dead air—no sound at all. Like, who is suppose to know this?!? It only makes sense to play music or have a prerecorded message stating that you're on hold to begin with! Doesn't make sense. So I went downstairs to notify them of all the water on the floor. Next, the room. As I looked around, I was tremendously disappointed—the furniture was scratched, bubbled and broken (one bed had a large crack running through the side rail that looked like it was glued back together. Same in the bathroom, except now I saw the door was rusty and the paint was bubbling. The shower had mildew—not the kind that can be cleaned—the type that you need to recaulk. I was upset—we were stuck here for TWO nights and we were grossed out so badly that I FAR would have preferred sleeping in my CLEAN home! Hands down, if I could have backed out at any point during our stay, I would have and then checked into another hotel. In a heartbeat. That's really sad. We decided we wouldn't stay in a “name brand” hotel….that it'd be fun to stay in a hotel that looked so pretty in the pictures that were probably taken YEARS ago! I've stayed in a Super 8 motel that was nicer than this one—and that's no exaggeration. We were hungry and decided to try the “highly rated” in-house steakhouse called The Grille. First, when we walked in, there wasn't another soul around except for the man standing behind the maitre d NEVER ONCE LOOKED UP AT US (he was looking at his phone). I awkwardly cleared my throat hoping for any recognition that we were standing there—nothing. I then asked if we could order a meal for take out. He looked up (for the first time) said “yes you can order take out”—and STUCK HIS NOSE BACK IN HIS PHONE—and never helped us AT ALL until a waiter passed by and he snapped his finger at him and told him to take our order. We were standing there a good 10 minutes feeling like we were ghosts! It's like we didn't stand there for about 15 minutes waiting for ANY assistance in placing an order for 2 people that cost $180! The food: the lobster bisque was to die for, my prime rib was medium rare at best when I ordered medium well. To me, inedible. Too much blood. I decided to just eat around the circumference of the meat leaving about 2/3 to be thrown away—there was absolutely NO way I was going back down to that restaurant—I had already been made to feel entirely awkward and obsolete. The salmon was good. The vegetable sides were okay—a little overdone. The key lime pie was good. But I never would have spent $180 for a meal for two on a “good/okay”. Perhaps the worst part was rolling the chair out from the desk only to find a large, white stain in the middle of the chair. I'm no forensic detective—and I didn't need to be to figure out what it probably was. I thought I'd literally vomit. Went to watch tv and the sound was terrible—muffled. Gave up and went to bed. The next morning, I stepped out of bed to a large wet spot on the floor where my feet “squished” on it again. I had to go to the front desk again to ask that they please fix the radiator again. We went out and when we returned, the spot was cleaned up and the HEAT was cranked! We just walked around for hours in 99-degree weather and were exhausted—only to walk into a HOT hotel room. The staff was hot or cold. Housekeeping was wonderful—always smiling with a nice “hello, how are you today”? The bell boys were very nice and friendly too. For the most part, reception was okay. Twice we were met, again, with a front desk person on the phone (company phone) who wouldn't so much as look up until they were off the phone. No finger held up as an indicator “I'll be right with you” or even a small smile and eye contact to acknowledge your existence. I don't know if that's a rule at this hotel! Don't so much as look at a guest until you're ready to help them or what! (That's sarcasm.) All in all, I wouldn't have stayed in this hotel for half the price. Speaking of prices, I was overcharged for a room—contacted them twice about it—and they haven't refunded my money!” How's that for the cherry on the sh!t sundae?!?!?!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write about your experience at the Warwick Rittenhouse. I'm sorry that your stay was not more enjoyable. Your comments have been shared with our team so that improvements may be made, Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future. With care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Great location"

4
User 16/08/2021

Beautiful hotel. The reason for my 4 star instead of 5 was that toilet ran; I had to giggle and play with the handle to make it stop. And the resurfaced material on bath tub was peeling. But great water pressure for shower, nice big gym, I'd definitely recommend this hotel.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick. We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Mediocre"

2
User 10/08/2021

This place really needs to pull it together……from the employees who treat guests rudely to no follow up concerning problems in our bathroom to UNCLEAN ROOMS! I will say the restaurant's food was good. Never again. Ever.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write about your experience at the Warwick Rittenhouse. As a frequent traveler I know how important it is to receive a clean room and warm, attentive service. I'm sorry that it appears we failed to deliver. Please accept my sincere apology. Your comments have been shared with our housekeeping and guest service teams, and steps have been taken to prevent a similar occurrence. Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future. With care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Nicely done updates"

4
User 10/08/2021

Our stay at the Warwick was wonderful. The updates are nicely done, minimalist but very satisfactory. Loved that there was a window in the bath. Their parking garage next door was super convenient in the city. Would book here again. It's Rittenhouse Square location is convenient to everything you want to do and see in Philadelphia.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick. We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"How clean are the rooms when you find a bullet casing on the floor?!"

1
Lauren V, New Jersey 12/07/2021

Stayed this weekend and there was a bullet casing on the floor of our room! We notice it in the morning and immediately told the front desk. We went in person and told them discreetly so as not to upset anyone else in the lobby. Manager said sorry and they would send someone to retrieve it from the floor. Are they cleaning these rooms?!? Plus, it was a bullet casing not like a hair tie left behind... seriously, a bullet casing, glowing gold, right outside the bathroom on the carpet. How do you miss this? Front desk did nothing either not a percentage off, not a free breakfast, nothing! The manager literally said sorry and that was it. How clean can this place be if they missed a bullet casing on the floor? Also, once a guest finds something like that, to do nothing to make up for it ?!? Terrible. Won't be back.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write about your experience at the Warwick Rittenhouse. As a frequent traveler I know how important it is to receive a clean and fresh room. I'm sorry that it appears we failed to deliver. Please accept my sincere apology. Your comments have been shared with our housekeeping team, and steps have been taken to prevent a similar occurrence. Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future. With care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Great location; room was average"

3
JoanC673, Oak Park, Illinois 12/07/2021

We stayed two nights in a king room. View was of the swimming pool of the hotel next door. The room was large and comfortable. The bathroom had a rectangular vessel sink that looked nice but was not functional. At its deepest end it was 3 inches, so water splashed all over the place. When I opened the lid of the in-room coffee maker, the water reservoir was all wet. If water reservoirs aren't dried out between uses, bacteria grows in them, so that made me feel that the room itself wasn't that clean and that the hotel didn't have good sanitation standards. Fortunately there is a coffee shop in the hotel so I was able to run downstairs to get a cup.

"Terrible experience!"

1
Simone M, Boca Raton, Florida 02/07/2021

The hotel canceled an Expedia reservation, we arrived after a 12 hours travel, a family of 4, and there was NO room available. And the worst part, the hotel doesn't want to cancel the reservation and refund our money!!!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write about your experience. I'm very sorry that you had issues with your reservation. I would appreciate it if you could email the details of your reservation so we can research it and get back to you. With care, Charlie Banta charlie.banta@warwickrittenhouse.com

"So glad we stayed! Mom & Daughter Time"

5
reenie0, Lititz, Pennsylvania 28/06/2021

Spur of the moment girl's trip with my daughter (16 years old)! We decided to stay at the Warwick and it did not disappoint! The staff was incredibly friendly, our room was spacious, and we were within walking distance (or a short Uber ride) to all we wanted to do. I believe some things aren't back to normal due to COVID protocols. Like, no room service, valet or housekeeping, but if we wanted anything… the staff was more than happy to accommodate us. These things definitely don't make or break our trip, so no big deal for us. I wish I would have gotten the staff's names! They were so friendly and helpful! Thank you! We appreciated you for making our trip even more special!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you and your daughter had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff; I know they will be excited to learn that they had an impact on your stay. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Super hotel in the perfect neighborhood!"

5
User 14/06/2021

The hotel was perfectly situated for us to walk all over the city. Close to shopping and restaurants and museums. We did the logan circle fountain, rocky steps, took in a marketplace and genually enjoyed just being outside! The staff was very kind and helpful. Can not recommend it highly enough. The rooms were also quite large for a city hotel. Great weekend!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff; I know they will be excited to learn that they had an impact on your stay. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"First Time in Philly"

3
User 12/06/2021

This was a good location and a nice hotel but we were not happy with the customer service. We were there for four days. After two days we asked for additional clean washclothes and bottled water. After waiting several hours we had to ask again. The forth day we asked for clean towels, washclothes and bottled water. Again it wasn't delivered. This time there was nothing delivered even after asking a second time. For the price paid, I expected better service.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick. We're happy that you enjoyed the hotel and location. So sorry to hear about the issues that you encountered with requests for additional room amenities. Please accept our sincere apologies for the lack of follow through on these requests. I have shared your comments with both our housekeeping and guest services teams to prevent a similar occurrence. We hope to have the chance to be of service in the future. With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"An absolute disappointment"

1
User 07/06/2021

I stayed here some years ago and Rittenhouse is one of my favorite areas in the city, since I recently gave up my condo in the city, I've been frequenting hotels in the city and we decided to give the Warwick a shot. Because of its historic reputation I was looking forward to our stay and to say we were let down would be an understatement. Staff treated us dry at best, before we even walked in. Once we made our way to the room, common areas on our floor did not look clean. Walking into the room there were multiple things broken/not working properly and it did not look/feel clean. Luggage rack was broken, one of the lamps looked broken, phone did not work properly, the shower wouldn't work unless the faucet was running making it feel like the shower was backed up, the toilet would sometimes run 15-20 min after you'd flush, the make up mirror was almost falling off of the bracket, the air conditioner would only run for short periods of time then shut off regardless of the settings, and the iron ruined one of my shirts. In terms of cleanliness, many surfaces felt sticky or you could see drink rings on many surfaces, there were stains throughout the floor and surface area of the room and bathroom, there was something spilled/splattered over the bathroom door, the sink and toilet were dirty, the ledge on the bathroom looked filthy and we found trash in one of the drawers. We originally were given two adult towels and ONE hand towel. We called the front desk within 30 min of check in and the response was "talk to the manager when you check out". Regardless of whatever your reasoning is for staying at a hotel, you should not encounter these issues at a hotel that boasts the accommodations and amenities that the Warwick suggests it offers. I've attached some pictures for reference. It's a shame that this hotel no longer proceeds its reputation.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write about your experience, albeit a difficult review for me to read. As a frequent traveler I know how important it is to receive a clean room with everything in good working order. I'm sorry that it appears we failed to deliver. Please accept my sincere apology. Your comments have been shared with our maintenance and housekeeping teams, and steps have been taken to prevent a similar occurrence. Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future. With care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Excellent location"

4
User 26/05/2021

When I was growing up in the Philadelphia area, the Warwick was so elegant. Although it's been remodeled, it's a bit worn looking. Particularly the carpet and bathroom. e.g. the bathroom tiles are missing grout and some is discolored. The overall stay was good. The staff is very pleasant and the location is perfect. We ate in the coffee shop (good) and steak house (outstanding).

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay! Sorry to hear about the issues with the room condition; I've shared your comments with our maintenance team so improvements can be made. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Amazing!"

5
05082021, Mountain Top, Pennsylvania 26/05/2021

Best experience ever! Clean, set up well, the staff went way above and beyond what was needed! Good people in general. Made our trip to Philly, this time, extremely pleasant by saving us from staying at a roach motel.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our staff played a big part. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Nice Rooms and Good Location"

5
User 24/05/2021

Nice hotel, great staff, good restaurant, as well a lot around the location. Maybe a bit pricey, and although recently redone things were just starting to look a bit worn in the room - not bad by any means.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff; I know they will be excited to learn that they had an impact on your stay. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Nice hotel; painful parking"

4
Q4628SMsarab, Cherry Hill, New Jersey 24/05/2021

The hotel was stylish, clean, and well appointed. Unfortunately, the parking situation, with the lack of valet parking in a congested area, was a disaster. It took people in our party at least 30 minutes every time they parked or retrieved their cars. We ended up taking an Uber to our son's wedding because getting our car would've taken too long!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay. Congratulations on your son's wedding! Sorry to hear about the issues with the adjacent garage; I'll share your comments with them as I know they are making adjustments to their services as they navigate through the COVID-19 recovery. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Not what I expected"

3
Elenakolbenson, Mason, New Hampshire 20/05/2021

Stayed for just one evening on May 11 2021. The parking garage was a nightmare, not a great start. They require you hand them the keys and they move your car. Well, that would be lovely if the workers could drive a standard. We heard the most awful noises as my husband BEGGED the attendant to please allow him to move his own car and they brushed us off. We stayed with our elderly chihuahua, I am very thankful when hotels allow dogs- they are often cleaner than most children. I was aware of the $75 charge for this and that is fine. When I got into my room it REEKED of cigarettes. I still had my mask on and it was disgusting through the mask. So, I pay $75 for my dog who did nothing to mess up the room but you allow smoking? Gross. To their credit I went down immediately and said I would like another room and we did get one. The thing that nags at me is that I did not ask for a smoking room and we are in a pandemic- there could not have been so many guests that they had to put me there. The furniture was scratched and worn, there were stains on the carpet and it was all around dated but the proximity to Rittenhouse park was worth it for a dog owner. Overall I would say if you have a dog it is a good choice- find a different garage if you drive a standard.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick. As a frequent traveler I know how important it is to receive a clean, fresh smelling room, and I am very sorry that we failed to deliver. Please accept my sincere apologies. Also sorry to learn about the issues that you experienced in the adjacent garage; I have shared your comments with both our housekeeping team and the garage staff to prevent a similar occurrence. We hope to have the chance to be of service in the future. With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Day trippers"

5
User 18/05/2021

We recently stayed here for my birthday post vaccination weekend. The location was great walking distant to the terminal market, independence hall and the like. The staff was some of the best I've ever encountered. Rooms were clean and I really have nothing to nitpick. Parking was 25 for the overnights with validation. Was a great experience even with some of the amenities still under coviid restrictions. Can only assume it would have been that much better.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff. We look forward to having you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Beautiful hotel, great location!"

5
819kristenk, Baltimore, Maryland 12/05/2021

Absolutely loved staying here. They did a great job of renovating and refreshing the space while also keeping a lot of the original character. The rooms were clean and everyone was very friendly! Only downside was parking was a bit expensive at $46 per night

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff; I know they will be excited to learn that they had an impact on your stay. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"PHILADELPHIA "

5
Teresa B, Harrodsburg, Kentucky 11/05/2021

We visited here for a little over a week for my birthday. The Warwick was a beautiful and comfortable place for our resting place between outings. The rooms are large, the beds are so comfortable. The bathrooms are a little on the smaller side, but they were still beautiful. The staff were so welcoming and treated our pup like she was something special. The view from our room was just great.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay, and that your pup seemed to enjoy it as well. We hope to have you all back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Overnight trip in Philly"

5
User 02/05/2021

Check in was quick & easy, room was comfortable and I enjoyed my stay. Only minor annoyances were one of free water bottles was open (I dumped it) and the hallway by the elevator smelled of "the devil's lettuce." My room was located away from the elevator so didn't bother me. I left my Apple watch in the room post-checkout (realizing hours later) and the staff promptly investigated, and it was returned to me.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay. Please accept my apologies for the issue with the bottled water; I have shared your comments with our housekeeping team to prevent a similar occurrence in the future. I'm glad we were able to assist with your lost and found item. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Great location but aging updates bring it down a notch"

4
User 28/04/2021

This former "grande dame" hotel had a refurb some time ago, but our rooms clearly showed signs of, um, "patina" to put it politely. Some furnishings were banged up and worn looking, and the lobby now looks very '00s "Kimpton-esque." Not the conservative look seen at most Warwick branded properties. More like an uber-hip "W" from 2008. As you'd expect for a hotel built in 1928, the Warwick Rittenhouse Square has decent sized rooms, but the bathrooms are tiny by today's standards, although reasonably updated at one time. The beds seemed new and excellent. Anachronisms like 3 tiny elevators for a 21 story building led to an occasional wait for an elevator car (which I can only imagine would be annoying in non-Covid times when there is higher occupancy.) Narrow, seemingly un-airconditioned hallways with no windows and low ceilings belie it's age. Judging from the lack of lights on in higher floors, some floors or at least blocks of rooms seemed to be "mothballed", with no guests, which only makes sense with the smaller housekeeping staff present. We only saw two or three other guests the entire time we were there. Overall, the staff was passably pleasant but no one went out of their way to offer extra help, with the possible exception of the doorman when we arrived. Other staffers, such as the concierge, never bothered to acknowledge our presence, and no-one ever greeted or asked us to show our room cards when returning to the hotel, which makes security suspect. True, during the pandemic I'd say we received "Hampton Inn" quality of service, but also Hampton Inn prices. Was it a decent deal, considering the location? Yes. But was it a "Warwick" in the typical sense I'm used to? No. And it's no longer really a 4 or 5 star hotel in my opinion. Nice enough, but showing age and ready for another update.

"Location, Location, Location"

4
JoeRoe26, Baltimore, Maryland 27/04/2021

This was generally a positive experience. I always enjoy staying at the Warwick for its convenience to everything in City Center. The hotel and rooms are stylishly appointed and chic. On this particular occasion, the only issue was with ventilation/AC/heating system in the room. The room was extremely stuffy and even when turning on the fan for the cooling unit it didn't run. Luckily this was just a quick one night stay but had it been longer I would've requested a different room as it made sleeping a bit uncomfortable. Otherwise, staff were friendly as usual and all COVID precautions appeared to be taken in the public areas of the hotel.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part. So sorry to hear about the issue with the air conditioning in your room; I have shared your comments with our maintenance team. Thanks for the kind words about our staff and our adherence to COVID-19 protocols. We look forward to having you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"A little too hip for me but had a great stay"

5
Motowners, Detroit, MI 20/04/2021

OK, so I'm old. I don't want a hotel lobby to "energize" or "revitalize" me. I want one that is comfortable, welcoming. The whole black/white very dated words-on-the-wall decor was a bit much. I did like the massive picnic table in the lobby, however. Check in was a breeze. Room was huge, even though the fold out bed made a very lousy couch. Housekeeper Camilla was attentive, efficient, and very personable. We had a view of the roofs of the neighbors and the Grad. Check out was good but for some reason the bellhop waiting until I got out of the car, moved the orange traffic cones, pulled into the parking spot, and replaced the cones until he helped with the luggage. I had an excellent offer through Hotwire and would eagerly choose the Warwick again (with a somewhat less excellent offer). Can't beat the location.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff, and in particular Camilla; I know she will be excited to learn that she had an impact on your stay. We look forward to having you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Great location and well appointed"

4
User 18/04/2021

All you need for a comfortable stay in Center City, close to everything. Rooms are a good size. some have thin walls if your neighbor watches loud TV. Great restaurants nearby--try HipCityVeg and Bar Bombon.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part. We look forward to having you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Nope nope nope"

1
saramT2911NB, Germantown, Maryland 13/04/2021

The only thing saving this business is the extra friendly staff. I wish I had read the reviews before booking. It showed up as VIP on Expedia and I fell for it, my fault! The lobby is certainly pretty but due to covid you can't just hang out there. The room was okay. Clean. However, the AC was extra loud. It was impossible to get a good nights sleep in the room with the AC literally sounding like there was a running car in our bedroom. After our long drive between three states were in no mood to change rooms in the middle of the night. The lobby was filled with the smell of pot. I am not sure the hotel even cared. The doors are super old technology, they don't even close on their own. This was a big concern for me as our room had been broken into at Hyatt in Seattle just two months ago. Every time we left I checked the door at least three times. For people who absolutely loved this hotel: have they ever stayed at a hotel before? This is literally bottom of the barrel. Or did they get the room for $50 a night? That'd be reasonable. We paid $400 for two nights and that was a bit much. Oh and the garage was $46 per night which is typical for any city. A bit much but we didn't have any issues. The car was ready for us every time we called ahead of time.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write about your experience, albeit a difficult review for me to read. As a frequent traveler I know how important it is to receive a room with everything in good working order. I'm sorry we failed to deliver with respect to the air conditioner in your room. Please accept my sincere apology. Your comments have been shared with our maintenance office team, and steps have been taken to prevent a similar occurrence. Thank you for the kind words about our staff and the cleanliness of your room. Our team will be happy to know they had a positive impact on your stay. Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future. With care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Still our favorite"

4
kimf996, Tampa, Florida 13/04/2021

We have stayed several times at the Warwick. The location is excellent and service always wonderful. The accommodations have been great as far as room size, cleanliness, and available resources. However, during our most recent stay, it was obvious that the room was a bit worn. It seems to be feeling its age, and could use some renovations. Overall physical aspects of the room, noisy air conditioning/heating system, and inconsistent fluctuating shower temperatures definitely impacted our experience. That being said, we will be back!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part. So sorry to hear about the hot water issue; I have shared your comments with our maintenance team. Thanks for the kind words about our staff. We look forward to having you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Great experience with the exception of the parking garage personnel"

3
Franz B, Martinsburg, West Virginia 12/04/2021

I was highly impressed with the following: the cleanliness of the room; the professionalism and friendliness of the front desk and wait staff; the quality of the hotel amenities; and the hotel's vicinity to the key elements of the city. I was however significantly troubled with the garage staff, particularly, a black, bald man with a thick African ascent. As background, I stayed at the hotel for three days. During the three days, I needed to utilize my vehicle to transport teenage volleyball players to the convention center for the North East Qualifier. In a pleasant experience, I retrieved my vehicle the first day and was informed, upon returning to the garage, I was going to be provided another garage parking ticket for that day and beyond. When I returned that day with my vehicle, the garage was busy and they female garage attendant processing all the customers was quite busy. I asked for a garage parking ticket and she informed me I did not need a ticket. The next morning, I returned to retrieve my vehicle again, wherein I was asked by the aforementioned gentlemen for the garage parking ticket. I informed the gentlemen I was not provided a garage parking ticket. The gentlemen then proceeded to lecture me about the necessity for possessing a garage parking ticket to retrieve my vehicle. I reiterated to the gentlemen that I was not provided a garage parking ticket by his fellow staff members, wherein he became increasingly loud and verbally aggressive. I then sharply verbally interrupted his degrading verbal attack by stating it was not my fault but the hotel staff's fault for not providing me a garage parking ticket. I then demanded my vehicle, as he was going to make the girls late for their attendance at the volleyball tournament, which was the purpose of our stay at the hotel. Obviously, this was a terrible experience.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay and that the hotel staff and our central Rittenhouse Square location played a big part. So sorry to hear about the issues that you experienced in the adjacent garage; I have shared your comments with both our front desk team and the garage staff to prevent a similar occurrence. We hope to have the chance to be of service in the future. With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Great experience! "

5
melschreibs, Philadelphia, Pennsylvania 30/03/2021

This was our first time staying at Hotel Warwick. To begin, if you do not know the Rittenhouse Square area of Philadelphia is arguably the nicest part of the city. The hotel is situated one block over from Rittenhouse Square. The hotel has a very old fashion feel with modern amenities, with one of the most professional staff for a hotel at this price level. I would like to give a specific shout out to Steve in the front who helped with bags directions checking in and checking out. I also found Khalid very knowledgeable and professional when he offered to hold our bags after we had checked out. We really liked the breakfast place connected to the entrance. Coffee was imported from Australia! We will definitely be back!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff, and in particular Steve and Khalid; I know they will be excited to learn that they had an impact on your stay. We look forward to having you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Cool design helpful staff excellent location"

5
Madison515, Maplewood, New Jersey 21/03/2021

Rittenhouse Square is around the corner. Their cool lobby is attached to “Spice Finch” an wonderful eclectic Mediterranean restaurant. Tho you can find AMAZING pizza a block away at Vetri Pizzeria (try their meatballs!) Theres a super convenient Indego bike sharing stand is right outside their side door. Their lobby is bright and open. This is a wonderful hotel I'd stay there again. The 17th Ave. location makes it easy to get to the Barnes Foundation for their incredible painting exhibit including their de Kooning special exhibit this spring 2021. Also we love the dream poet for hire who stations himself outside the entrance to Rittenhouse Square and writes you a poem from your suggestions. Find him if you can. Saturday morning farmers market in Rittenhouse Square is full of locals. Comedy clubs are within walking distance. Find your way to Third Street — it's good walking fun —Cafe Ole has noteworthy Shakshuka. What?! Soft poached eggs in middle eastern tomato sauce. Go try it.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! We're glad that you enjoyed Spice Finch; I know they will be excited to learn that they had an impact on your stay. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Classy design, good people, great neighborhood."

5
User 21/03/2021

We had a wonderful long weekend at the Warwick hotel. Park around the corner on Chancellor Street and walk everywhere. Or take bikes theres an Indego bike share dock with twenty bikes ready to go right out side their side door. Excellent pizza and late night snacking is all within walking distance. That's if you don't want to indulge in a class a restaurant that's right off their lobby called space Finch. Staff is very helpful and lobby has a nice open vibe.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff; I know they will be excited to learn that they had an impact on your stay. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Location, location, location."

4
User 01/03/2021

We had a wonderful 4 night stay. The hotel is walking distance from so many great places. We enjoyed breakfast at the Bluestone Lane-very nutritious, delicious and quick. We only had one issue, the shower water never got hot. We reported the problem at the desk but it was not resolved. Otherwise, the staff were all friendly, parking was on-site and we would visit again.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part. So sorry to hear about the hot water issue; I have shared your comments with our maintenance team. Thanks for the kind words about our staff. We look forward to having you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Noisy dated rooms"

1
User 28/02/2021

Construction was going on entire stay above room. Room was dated. Mini fridge did not work. Left hotel early...was completely exhausted. Staff not helpful in resolving situation. Rose petals were still in parts of bed covers from a previous stay!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write about your experience at the Warwick. As a frequent traveler I know how important it is to receive a clean room with everything in good working order. I'm sorry we failed to deliver. Please accept my sincere apology. Your comments have been shared with our housekeeping and maintenance teams, and steps have been taken to prevent a similar occurrence. Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future. With care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Shady Hotel. Terrible Management. Prostitutes and drugs?"

1
J5436KMsusan, White Plains, New York 19/02/2021

My 16 year old son and I stayed here and had a terrible experience. This was not a 4 star hotel. There were people who looked and acted like prostitutes staying in the hotel and partying in the room next door. Security did nothing. People were smoking pot in the elevators and rooms. Security did nothing. We had to move our room in the middle of the night at 1:00 AM. Manager did not reimburse or comp us anything for our troubles. We think they are renting rooms to people off the street after hours for cash. The manager said the room next to us was not registered to a guest. Yet there were people partying in it all night long.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write about your experience at the Warwick Rittenhouse. As a frequent traveler I know how important quiet comfort is to a getaway. It appears in your case we failed to deliver. Please accept my sincere apology. Your comments have been shared with our security and Guest Services teams, and steps have been taken to prevent a similar occurrence. Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future. With care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Don't waste your money"

1
User 10/02/2021

Had lots of options for hotels in Philadelphia and regrettably picked the Warwick. Room look like it was furnished from salvation army. Bathtub in the bathroom with stained and rusted it did not drain properly. Walls to adjoining rooms or paper thin and you could hear everything going on in the other rooms. Most importantly every time the heating system went on it would make a banging noise and wake you up this must have occurred at least 15 times during the night. Overall this day was disappointing it would never go or recommend this hotel to anyone.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write about your experience, albeit a difficult review for me to read. As a frequent traveler I know how important it is to receive a room with everything in good working order. I'm sorry we failed to deliver. Please accept my sincere apology. Your comments have been shared with our maintenance office team, and steps have been taken to prevent a similar occurrence. Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future. With care, Charlie Banta charlie.banta@warwickrittenhouse.com

"A nice visit despite the current times......"

4
User 18/01/2021

Hotel is very modern, with all safety measures being exercised. Location is great for walking to nearby shops and restaurants. Parking at the hotel is valet only, $46, so we parked a few blocks away where we could park ourselves, $45. During the current pandemic I didn't want anyone else entering my vehicle.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay! We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Happiness during Covid!"

5
User 02/01/2021

Friendly staff. Clean room. Great hotel for the celebration of our 5th wedding anniversary. Excellent recommendation of Parc for a delicious dinner. Sadly no breakfast available but we made use of the later check out time

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our adherence to COVID-19 protocols played a big part! Thanks for the kind words about our staff; I know they will be excited to learn that they had an impact on your stay. We hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Great place / Great location"

5
User 08/11/2020

Everything was excellent, even better is the location. The staff was very good, the room was clean and modern, we had a nice view from our room, everything was perfect. There is so many restaurants in the area places to walk

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff; I know they will be excited to learn that they had an impact on your stay. We look hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Great place to stay!"

5
User 25/10/2020

Excellent place to stay, location was ideal for shopping, restaurants and touring the city. The hotel staff were friendly and accomodating. Hotel was clean and comfortable. I would recommend staying here when visiting Philly.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our staff; I know they will be excited to learn that they had an impact on your stay. We look hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Philly for the first time !"

4
User 21/10/2020

Nice room, but nothing special. (Had a hard time getting hot water in the bathroom ! Took FOREVER. Most staff members we encountered were friendly. Restaurants were not open. (Major downer !) Loved the location to all of the historic spots in the city !

"Philly RHOadtrip"

4
User 27/09/2020

Great time making memories. Definitely will return for more adventures. My hotel was in a central location. It was clean and convenient. The staff was friendly and courteous. I got a phenomenal deal online even booking at the last minute. Would recommend!

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part. Thanks for the kind words about our staff. We look forward to having you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

"Great City Location"

5
User 06/09/2020

This is a very nice hotel in the middle of all of the action in downtown Philly! The lobby was very clean and spacious. The rooms were pretty big for a old hotel. Parking is relatively easy and there's a good restaurant on the ground floor. The hotel is in a great location, walkable to many downtown attractions.

Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this review
Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating! We were happy to hear that you had such a great stay and that our central Rittenhouse Square location played a big part! Thanks for the kind words about our restaurant - glad to have Prime Rib now offering indoor and outdoor dinner service, and Spice Finch offering outdoor dining and transitioning to indoor as well shortly! We look hope to have you back soon! With Care, Charlie Banta charlie.banta@warwickrittenhouse.com

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.