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Best Western Hotel Cajon Pass, Phelan

4.0/5  - basé sur 213 notations.
8317 US Highway 138, 92371-4809, Phelan, United States - See map
Best Western Cajon Pass - Lobby The Best Western Cajon Pass is ideally located in the center of Phelan. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this Phelan hotel located at the base of the scenic San Bernardino Mountains and enjoy a peaceful, serene visit in California. The Best Western Cajon Pass is conveniently located at the junction of Highway 138 and Interstate 15 just minutes away from Glen Helen Regional Park where guests may enjoy fishing, swimming, nature trails and camping. Green Tree Golf Course and Mountain High Ski Resort are both just a short drive from this Phelan, California hotel. We are also adjacent to both the Pacific Coast Trail and Old US Route 66. Guests will also appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, an iron/ironing board, coffee/tea maker, microwave and refrigerator. Visitors may choose to upgrade to a business suite or a specialty room which will accommodate up to eight people. The Best Western Cajon Pass offers a complimentary hot breakfast, an outdoor swimming pool and spa as well as beautiful mountain scenery. A friendly staff is standing by to ensure a comfortable and unforgettable stay. Make a reservation today at this Phelan hotel! Enjoy your stay.

Best Western

Hotel Cajon Pass

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 213 guest reviews
NOTE ISSUED
Excellent
75
Very Good
69
Average
40
Poor
19
Terrible
10
REFER TO NOTICE
Business Business
33
Couples Couples
44
Family Family
64
Friends getaway Friends getaway
33
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Convenient and value for money"

5
22/10/2018

This hotel was very conveniently located, right next to the 15 freeway. The rooms are a good size, check-in and out were super speedy (less than 5 minutes for each), and you can park right next to your room. There is a freezer, refrigerator, coffee maker, microwave, and ample closet space with hangers in each room. Everything was clean. The breakfast was quite good, and even included some hot items, like scrambled eggs, sausage patties, and Belgian waffles...there are also bagels, muffins, yogurt, cold cereal, oatmeal, fresh fruit, coffee, hot chocolate, orange juice, etc. For the price paid, I think this was a very good value. Also, parking is free.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Great Place in a Busy Spot"

4
14/10/2018

With a freeway, a highway and major rail lines, Cajon Pass is a busy junction. The Circle K out front makes this place look sketchy but the hotel is nice, the staff is friendly, the parking lot is well lighted. The rooms smelled great and were nicely decorated. Because of the rail lines and freeway the place can be noisy but the windows seem to be of good quality and running the fan on the HVAC made for a restful night of sleep. We stayed here over a BW closer to I10 because of the savings and the ability to avoid LA traffic on our road trip. The staff here was helpful and the breakfast was nice. The cleaning crew was diligent and went right to work when we left the room preparing for a busy night due to a concert in town.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"just fine, thank you"

5
14/10/2018

We went a little farther from Glen Helen park to stay here, because it's safer and cleaner than options to the south. Slept well here. Good vibe at this place, friendly patrons and staff, breakfast is a great touch and so welcome after being on the road.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Great Find in an Unexpected Location"

4
11/10/2018

The property is clean and up to date. The staff is welcoming. All of the expected amenities are there including a good breakfast. There is a Del Taco Mexican take-out next to the hotel and a McDonald's neatby (drive there). I would stay there again. One minor factor is a low background noise from trains and highway traffic. I did not find that a problem with getting a good night's sleep.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"No Use Crying Over Spilt Craisins"

4
21/09/2018

We were very pleased with Best Western. Comfy, clean, quiet, updated room. Lots of variety at the complimentary breakfast. Somebody spilled their craisins on the stairs and I felt like that could've been scraped up and cleaned off sometime while we were there. But if that's the only thing I have to complain about, its a pretty great place!

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience.

"Stop over next to freeway"

4
25/08/2018

Ideal stop over next to the freeway around 90 minutes from LAX airport as we travelled towards the Grand Canyon, the room was clean and breakfast ok with friendly staff There is also a couple of restaurants next to it for food

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience.

"Value price"

4
22/08/2018

A value for your money which is worth it what it comes with, pros: free WiFi , free continental breakfast , not your typical continental breakfast ,A/C, microwave, fridge,cable Tv,very accommodating to your needs, con: by the highway not too much around their to do and eat.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience.

"Cajon pass is very convienant on your way to california adventure."

5
02/08/2018

Anytime I am getting into California late, I will stop here for the night. Traffic is minimal up her. it is quiet and away from all the hustle of the larger cities. But easy to get up in the morning and get to where you are going quickly.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Value for money"

4
06/07/2018

Nice, quiet motel. Clean rooms. Ok breakfast = what you learn to expect from motels. Waffels. Juice. Bread and donuts. Some butter and jam. Good service. Microwave. Fridge. Tub with shower. Good wifi and free parking. Nice place to stay for a night on the road. Btw - it's a gas station with food and a DelTaco close by (neighbour, walking distance for everyone) if you need more food.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Nice staff, convenient location"

4
23/06/2018

This BW is a bit worn, but clean and comfortable. Good value for the price. Each staff member that we dealt with was very friendly and helpful. The bed was great. Good WiFi. Very average breakfast. The staff gave a great dinner recommendation for the Mountain Top cafe just up the road. Awesome meal.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Glad this hotel is located here."

5
28/05/2018

We attended an outdoor event close by and it was nice to have the hotel to sleep at. Most of the other attendees had trailers or rvs.The only thing we didnt have the energy to find a restaurant close by so we ate dinner at del taco...something else would have been preferred.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider staying with us again. I am most certain that your stay with us will be as memorable and pleasant.

"Excellent Staff Went Beyond The Call of Duty"

5
19/05/2018

The room, price, and all were completely fine, but what made this an unusually good experience was the way the staff stepped up during our family emergency. They made all the difference between an experience that could have meant real hardship and doing what it took to help things come together for us. We are very appreciative.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Good for the price."

4
14/05/2018

This was the closest hotel to the friends we were visiting so we gave it a try. The price was good for a clean no frills room. Hot tub was nice but the pool was cold. Room was clean and quiet, would stay again.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"A good place to stay"

4
10/05/2018

This is the best place in this area at the junction of I15 and California 138. It was a bit noisy both due to its proximity to I15 and some noise from the room above if you are on the 1st floor. However, it's a good stop over point, the staff is friendly, you can park your car in front of your room, and it has free breakfast to get you going quickly in the morning. Convenience stores, fast food, and gas stations add to the stopover value.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Oasis in the desert"

5
07/05/2018

This location has it all. Friendly staff, great location, and wonderful amenities. Don't pass it up. The breakfast is awesome and so is the super hot tub. The Del Taco next door is in a gas station, but is still open 24 hours and made us some delicious food.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Sleeping well in Cajon"

1
04/05/2018

Very nice stop on the way to Las Vegas. Friendly staff, comfortable room, great coffee, and a delicious breakfast. All you would expect from a Best Western. Met lots of interesting hikers traveling the Mexico to Canada trail. I wouldn't hesitate to return.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. You wrote nice about our hotel but gave us a low score, please let us know the reason so we can make improvement.

"Convenient spot to stay"

4
02/04/2018

A very nice and reasonable priced location with easy accommodation and off the I15 freeway. Good WiFi and breakfast in the morning. Only issue we discovered is the staff will not allow food from the breakfast area to be brought back to our room.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The reason for we ask customer not to take breakfast in the room is , to avoid bugs and bees because we are located on dessert area.

"This Junction Functions!"

4
20/02/2018

This Best Western has a few special rooms - with 3 queen beds (yes, I said 3), a table and chairs, a sofa and coffee table! It's very spacious. The microwave and refrigerator are in a large walk-in closet, which also accommodates 2 luggage racks as well as a place to hang jackets, an iron, ironing board, and coffee maker. Our room faced the back, so there was no freeway noise. It's a little dated - most sockets are on the opposite side of the room from the beds, so an extension cord would help if you want your phone nearby. Grab this room if you can! They offer a full breakfast, with sausage, eggs, a waffle maker, yogurt, bagels and muffins, served from 6 to 10am. Everybody there was helpful and friendly. It is exactly at the junction of 15 and 138; very convenient. There 's a mini-mart and Del Taco adjacent to the property. What a pleasant stay!

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Staying in Best Western Cajon Pass"

5
11/01/2018

Wonderful place to stay, people excellent, staff excellent, management excellent and any time I have a chance to stay in the hotel that will be the hotel for me to choose. Thank you. Sincerely, Mireck Adam Kullitt.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Excellent Room but could not sleep due to plumbing noise"

3
08/01/2018

The staff is very friendly; the room was very clean; however, the only night I was there I was unable to get to sleep until minutes before 5:00AM due to loud plumbing noise (like shower running) all night long. I travel with my dog which I believe is why I was assigned a ground floor room. I'm guessing that the plumbing noise would not have been a problem on the 2nd floor :-( I would have awarded an 'excellent' score had I been able to sleep ;-)

Peter P, General Manager at Best Western Cajon Pass, responded to this review
As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. If a guest would bring that to our attention, we will definitely go to great lengths to manage that situation.

"Good rate right off Interstate."

4
05/01/2018

We stayed one night here on our way into San Bernardino. Was a little concerned beings that it was the only hotel, but was nicely surprised at how clean and nice it was. The check in clerks were nice and friendly despite it being Christmas eve and they were having to work.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience.

"Poor room service"

3
04/01/2018

During my stay of 3 nights my room was not cleaned once, the room keepers are rude and talk loud slur that can be heard through all the hotel. Front desk folks and hotel managers are very nice and kind people. This hotel have a great location and price. the only downside is room keeping services people quality

Peter P, General Manager at Best Western Cajon Pass, responded to this review
There are definitely some key points in your stay which are absolutely unacceptable. I sincerely apologize for any inconvenience that you have may have experienced during your stay at our hotel. We will be discussing this review in our weekly staff meeting and will make sure our entire staff is fully aware of our policies and high standards for this hotel.

"Nice and clean"

4
03/01/2018

Was tired and this was right off the interstate. Was pleasantly surprised how nice and clean it was. Would recommend to anyone in need of sleep while traveling down Cajon Pass to San Bernardino. Staff was very friendly too.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience.

"Nice"

5
03/12/2017

very comfortable & safe spot. Kinda off to its self but right of the I 15. Would definitely stay again. Rick at front desk was great & the breakfast had great choices. Easy on & off. Great rooms & accommodations.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. We really applicate your feedback. Thanks, Best Western Cajon Pass

"Annual trip to visit Uncle Joe"

4
27/11/2017

It was a good trip to visit Uncle JOE. Eldest brother of the Ruiz family and loved by all. This Best Western is in just the right place for us to stop and stay. Friendly people, good service, comfy beds, free breakfast, pool and sauna and a Del Taco to walk too. This place is about 10 minutes from Wrightwood so it is just right.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. We really applicate your feedback. Thanks, Best Western Cajon Pass

"A little dusty and in need of updated."

3
26/11/2017

We were so relieved that this place had a room for us on Black Friday. It is a little tired and needs some paint,walls redone, bathroom update, and generally a little more TLC. However, we welcomed the chance to get off the road and rest.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for your review and choosing Best Western Cajon Pass. I sincerely apologize for any inconvenience that you have may have experienced during your stay at our hotel. We will be discussing this review in our weekly staff meeting and will make sure our entire staff is fully aware of our policies and high standards for this hotel.

"Good Overnight Stop"

5
18/11/2017

This was our first time at this hotel. Everything was clean and in good working order. We appreciate not being charged a pet fee. Free breakfast was good, with extra hot items scrambled eggs and sausage. Del Taco and gas station next door. Easy access to I-15

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. We really applicate your feedback. Thanks, Best Western Cajon Pass

"Great Beds and Towels"

5
14/11/2017

The beds were very comfortable and the towels were big, soft, and absorbent! Overall a great experience. We stayed at a more expensive hotel the following nights, and their beds were awful and with scratchy towels.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you so much for taking the time to provide helpful feedback in regards to your experience at our hotel, we really appreciate your feedback. Once again Thanks. Best Western Cajon Pass

"ONLY A PLACE TO STOP FOR THE NIGHT"

3
08/11/2017

The location of the motel makes it a place to stop overnight and not a distination. Other than 2 fast food places the closest place to eat in 10 miles away. Getting in and out of the motel on the highway is not a pleasant experiance. Other than this the motel is an OK place to stop for the night. The room was clean inside and everything worked fine. The WiFi is standard motel speed but there is fantastic cell service. The room was suprisingly quiet for being so close to the freeway and the trains. They offered a full hot breakfast in a tiney area, eggs, sausage, waffles, cerials, and some rolls. the selection was impressive sor such a small space. The main drawback was haveing to drive at least 10 miles in any direction to get dinner. The main attraction is it is right on the freeway at almost the top of the pass.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Hello, Thank you for taking the time to provide a feedback in regards to your experience at our hotel. Sorry about the experience of coming in and going out of the hotel , It's dangerous and we are working with the city, hopefully they will do something. Once again thanks for your helpful review in regards to our rooms and breakfast. The food options nearby are limited, McDonalds, Subway and Del Taco. There are several dining options nearby and is just a short drive away, including Mountain Top Café (8miles) and a variety of 20 plus restaurants (13miles). Thanks for staying with us and hope to see you again in the future. Thanks, Best Western Cajon Pass

"Great location, clean and helpfull staff"

4
25/10/2017

Great location if headed towards Vegas or the desert and need a night stay. Hotel is clean and staff is very helpful. Breakfast was good, and cannot complaint beds where very comfortable. We had 3 rooms and no complaints from any guests.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience.

"Very impressed"

5
14/10/2017

On our way to Disneyland and needed a hotel for the night. Booked online and was worried if it would live up to its rating and it does! Very impressed with this hotel! Staff is very accommodating. Rooms are spacious, well laid out and clean. You feel comfortable as soon as you walk in. No doubt about it, I would stop here again!

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"great value"

4
11/10/2017

Freeway close to where I was doing business. Breakfast wasnicely presented and a good reason to stay here. Pool and jacuzzi were very tempting. Water pressure in shower was excellent. Ask for a room on the west side to reduce freeway noise.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"I came back"

4
11/10/2017

I have reviewed this Hotel 4 years ago so will not repeat myself. It has maintained its high standards despite being in the middle of a vast bush fire a year ago. No sign of it at the hotel. Food choices remain limited locally but the breakfast is good with a choice of hot items. The room was very clean and comfortable and showed signs of continual maintenance. I came back because of two things; the location where I wanted to be and also the quality of the stay. Keep it up. I believe that despite its location, Close to the Interstate and the railway it is quiet. It is screened from noise by trees and its location.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Best Best Western ever"

5
08/10/2017

The hotel hand rooms have been updated and the room was very clean and comfortable. The staff were very helpful. The breakfast included hot food, which was a nice surprise. I'd recommend this Best Western.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Overnight on the way to Las Vegas"

5
30/08/2017

Strategic location. My husband and I we're on our way to Vegas and it was perfect to head out from there the next morning instead of from Downtown LA. Saved us some time. Staff was friendly and breakfast was simple but good.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Sewing Event"

5
28/08/2017

Easy freeway access. Noise was never an issue and we had a room facing East towards the freeway. All the staff were great, very helpful and accommodating. The bed was wonderful. Breakfast was delicious.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Stay here when you can drive no further"

2
22/08/2017

The hotel itself is OK...and just ok. There's nothing special about it other than it's relatively close to Wrightwood...we is why we stayed. The staff, while not unfriendly, are pretty much indifferent. The rooms are decent enough for the price but the chair in our room was sketchy. (wobbly) And the coffee maker had water in it and needed a serious cleaning before I'd use it. If you're done driving and can't make it a few miles either direction...it's ok. And no restaurants within miles.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience and hope that you will try us again in the future. We pride ourselves in providing the best experience that we can offer.

"strategic location, average best western"

3
06/08/2017

Room was clean, simple decor. Mattresses were not comfortable, maybe old. There are trains passing by all night long, but that's the cajon pass ;) overall it is good to rest here if you're travelling! Breakfast was simple and essential.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Horrible Manager"

3
30/07/2017

I stayed here with my fiancé for three days. The room was great for the price, the breakfast was OK, and the staff were friendly except for the manager. He came across fake friendly. On the last day I walked into the lobby and heard him yelling and cussing out one of his employees in the back. He continually yelled the F word and made me feel really uncomfortable, and I could hear their entire conversation. It was completely unprofessional and insane. He came out after he was done screaming with the same fake smile on his face and insincere attitude that he greeted us with the first day. All in all I would give this hotel 5 stars if not for the manager.

Peter P, Manager at Best Western Cajon Pass, responded to this review
Hello Andrew, I would like to apologize for my actions, I make no excuses for my actions, they were unprofessional. I do wish someone would have said something, I am so sorry. If you are ever in the area I would like to extend a 20% discount at our location and made directly at the motel. Again please accept my apologizes Rick M - Manager

"AWESOME experience!.!. "

5
27/07/2017

it was seriously the BEST hospitality and service that I have seen in a very long time ... the staff made me actually feel welcome as a guest... all around a top notch place to stay and I have and will continue to recommend THIS particular BW to anyone.. great job guys!!

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Dear aboom82 Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. Again Thank you for your review and choosing Best Western Cajon Pass. Rick - Manager

"Clean and cold air, comforable beds"

5
19/07/2017

I was so tired and there was Best Western Cajon Pass,Phelan,CA Very Happy I did, the Room exceeded my first impression of the Hotel. Even thought near a rail road track. We were so tired from driving from South Pasadena that after trying a couple other hotel were full. I kept checking my phone for other places along the way and once it got dark I was getting upset we would not find a place. But we saw Best Western sign, my husband went in to see the availablity then another lady step in front of him and got the next room.I was to tired to fight about and they still had another room.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Excellent trip"

5
18/07/2017

This was a last minute trip and we were very satisfied all around in all aspects. Highly recommend!!! Good breakfast and comfy beds. Friendly staff and very helpful as well. There's food n gas nearby.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Friendly, Clean, Good Breakfast"

4
18/07/2017

Room was nice, the staff was accommodating, pool and jucuzzi was open and continental breakfast in the morning. There are no restaurants nearby, Subway was the only thing I saw. Freeway close, easy on and off.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Comfortable, well located and efficient"

5
12/07/2017

Located in a great spot off exit#131 on 215. Easy in and out. Good Breakfast and comfortable clean rooms. Well priced. Very accommodating staff. This is just the kind of place you look for on the road.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"A visit to see uncle Joe!"

5
08/07/2017

We see uncle Joe 2 to 3 times a year. We stay here and have enjoyed it every time. About 15 miles to Wrightwood where he lives. It is a nice drive to Wrightwood from this hotel, rooms are clean, beds are comfortable and you don't hear the road traffic. There is a McDonalds near by and they have a pool!!

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Bad Customer Service, other than that okay Best Western"

2
07/07/2017

The manager Rick was inhospitable. Curt and rude would be the words I would use to describe him. He definitely needs retraining on customer service, but given his age it might be pointless. Other than that standard Best Western. I have stayed in many and this one was towards the middle of my expectations.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience and will definitely talk to Rick about it. Once again, we are very sorry about your experience with Richard.

"Must leave by noon if you want room cleaned"

4
03/07/2017

We stayed in the 3 bed room, which is large and a great deal. However if you are staying more than 1 night, you must have housekeeping in by noon or they will not clean your room. They did not let us know prior so we had dirty towels and overflowing trash for our 3 day stay.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience.

"Good for big family"

3
01/07/2017

The inn has a triple queen room which has 3 queen beds plus a king size sofa bed that can sleep up to 8 adults. The rate of the triple queen room is much lower than 2 double queen rooms which make it a great deal.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Clean and friendly"

4
11/06/2017

We were PCT hikers having a one night break here. It was what you would expect from a BW. Clean and comfortable not more. Hot water takes a bit to come through because they are on propane. Jacuzi and pool looked nice and clean.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Truck Driver B K 562"

5
01/06/2017

This location is a hidden gem... I will make it my go-to stop whenever I require a layover and would also feel comfortable with taking my family here during any personal trips. Very nice place to stay!

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"On the Pacific Crest Trail"

4
25/05/2017

On a motorcycle road trip, we were looking for a motel outside of San Bernardino. At the junction of I-15 and US 138 is Cajon Pass. When we arrived, the motel looked as though it was closed. No cars in the parking lot on a Wednesday evening around 5ish pm. However, the office was open. Our group got very clean rooms on the ground floor close to our motorcycles. Since the location is on the Pacific Crest trail, backpackers were checking in for the next few hours. Hint, if you don't want to hear backpackers above you pacing the floor for the next few hours, get a room on the second floor. They drop their gear and the floor squeeks. Truckers were quiet.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience.

"Very nice, friendly staff"

4
04/05/2017

Stayed a night while hiking the Pacific Crest Trail. Clean, comfortable and a great value. They offer discounts to hikers and the staff was efficient and friendly. Good free breakfast. Not many dining options nearby though.

Peter P, General Manager at Best Western Cajon Pass, responded to this review
Thanks for your helpful review!!!

"Good overnight stay!"

3
22/04/2017

This motel is a good choice for being on the road and need a safe overnight stay right off I15. Room was basic but clean. Not big not fancy. Clean room and fresh linens, mini microwave and fridge. Hot breakfast was good. You can hear the Highway, but convenient and safe. Good staff! Close to food and gas.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Welcome Respite From Climbing and Wind"

4
21/04/2017

The Best Western at Cajon Pass has few neighbors. Some establishments might coast with no nearby competition. We found this motel to provide good service and a comfortable rest, both extra welcome after climbing from Fontana into a strong headwind. Highly recommended for Route 66 Tourists whether on bikes or in cars.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"Great Accomodations"

4
18/04/2017

We needed to stay in this area to be near North San Bernardino. Perfectly convenient. This area is rural, and, yes, you will hear the freeway and trains. We just turned on the fan, and slept just fine. The staff is extremely helpful and welcoming. Breakfast was great. Our stay here was exactly what we were looking for.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

"A Mountain Respite"

3
12/04/2017

A quiet low key Hotel that is situated in the mountains that offers a no fuss rest and welcome for weary travelers. If you arrive at night, keep your door close to avoid an invitation for insects. Perhaps citronella strips/candles could be used to avoid such annoyances. In the day hours, lizards can scurry in your room if you leave your door open. The facility offers an BBQ grill near the pool area. There are a few nearby fast food places like Subway and McDonalds. A 10 minute drive to purchase groceries in Hesperia/Victorville.

Peter p, General Manager at Best Western Cajon Pass, responded to this review
We sincerely apologize for any inconvenience that you may have experienced. During this particular season, this region will experience a high volume of bugs and insects that live in the desert. The hotel is supervised by a nationally reputable company that comes once a month to complete a thorough job on the entire hotel premise and they are hired professionals who have worked in this particular industry for an extensive time period. We have contracted them for a long period of time and we have put in a system that makes sure these problems don't persist.

"Clean and friendly"

5
06/03/2017

The staff at this facility were friendly and helpful. The room was clean and the breakfast tasty and hot. They had a great variety of food and drink available. It was a pleasant surprise to learn they had pet friendly rooms and the fee was very minimal.

Peter p, General Manager at BEST WESTERN Cajon Pass, responded to this review
Dear Melanie , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Peter Patel General Manager Best Western Cajon Pass

"Very good motel, loud location"

4
23/02/2017

Being located at Cajon Jubction, right at the junction of Highway 15 and Highway 138 and two tracks of the Santa Fe railroad,.The traffic and train noise is very load and constant. That being said the motel itself is very nice. The staff was friendly, helpful, I needed a razor and was given one I was also offered ear plugs. The room was modern, very clean and comfortable. The breakfast room was clean and the food hot and good, There was no grass for our dog but a large dirt lot provided a place to walk.

Peter p, General Manager at BEST WESTERN Cajon Pass, responded to this review
Dear Steven, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Peter Patel General Manager Best Western Cajon Pass

"Cancellation policy has no consideration for unpredictable issue!"

2
13/02/2017

Very disappointed with the cancellation policy. My 6yr old got very sick and had high fever the night before our stay. So I called hotel and let them know the unpredictable event and that we can't stay and had to cancel the booking. But their cancellation policy is 72 hrs ahead, otherwise no refund nor credit. So we paid the money without stay!

"Worse best western ever!!!"

1
11/12/2016

This best western felt like we were at motel 6, the night manager was short & rude! We were in room 111 and could not give our 3yr old toddler a bath due to the plug was broken. Would not recommend or refer this place! Peter Patel remodel your place & get some people who enjoy their work & have better customer service! Don't you pay people to answer your phone on site Peter Patel?

Peter P, General Manager at BEST WESTERN Cajon Pass, responded to this review
I believe I responded once to this, Thank you again. FWD: Reply Sent: English - Apology 11/20/16 06:04 PM · 05617 Property (Property Manager) Subject: Your stay at BEST WESTERN Cajon Pass Dear Kimberlee Rodriguez, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The person you speak of is a well trained experienced manager, as you made it clear that you are a diamond member, we apologize that all your requests could not be met, however your request for a bottom floor, a pack-n-play and gift bag were provided. Again thank you for your response and loyalty to Best Western. Sincerely, Peter Patel General Manager BEST WESTERN Cajon Pass 760-249-6777

"Our second visit to this hotel"

4
18/10/2016

We made advanced reservations but were given a room facing the railroad tracks. Train noise through the night kept me awake. Our first visit we had a room on the opposite end of the hotel and did not hear the trains. Otherwise, the room was clean and comfortable and I do appreciate the refrigerator and microwave. The only convenient restaurants are McDonald's and Taco Bell.

Peter P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel.

"Impressive"

5
05/10/2016

Clean rooms & excellent service. Very friendly staff. Breakfast is about $10 and they make your eggs any way you like. No powdered eggs here! They have a nightly wine tasting and there are many restaurants nearby. Price was just right. We will definitely be there again.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience. The only issue I see is that you have us and some else crossed. We do not charge for breakfast and we definitely do not have a cook, we do offer scrambled eggs (liquid), sausage patties and make your own waffles, along with a wide variety of other breakfast items.

"Good place especially for a railfan"

4
10/09/2016

I stayed here for two nights while on a railfanning holiday and for this it was ideal, with most of the iconic spots on the line over Cajon Pass a short drive away and some even within walking distance. The helpful receptionist changed my room to one with a rail view and I was able to sit on the balcony outside my room and watch the spectacular mountain view with trains passing a few hundred yards away. The room was clean and comfortable and the breakfast reasonable. Although there was road construction going on nearby it did not affect me. There was only fast food in the immediate vicinity, but I was able to find some good places to eat a few minutes' drive up the Interstate, although I believe that one of these was burnt down in the recent forest fire.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. All of the staff members are indeed very courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider staying with us again. I am most certain that your stay with us will be as memorable and pleasant.

"Highly Recommend!"

5
11/08/2016

I could not recommend this Best Western more. The staff are incredible, friendly, and flexible. The breakfast was tasty and filling. The rooms were large, clean, quiet, comfy, and came at an excellent value. And the views were breathtaking. We broke down near this hotel, so we didn't end up staying here by choice. However, we are so happy that we did. The hotel staff went above and beyond to make sure we were comfortable and well taken care of during our stressful situation. We regret not having bathing suits to take a dip in the pool or the hot tub at night. If you are in the area, you should definitely stay here!

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider staying with us again. I am most certain that your stay with us will be as memorable and pleasant.

"Best Stay Ever!"

5
09/08/2016

Excellent service, food and room cleanliness. Our host "Rick" was very helpful when I booked the wrong date - He called Expedia and fixed it up in just a few minutes - The pool was clean, jacuzzi was hot and views were great!

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you Jessica for your kind review. Rick as well as all the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider staying with us again. I am most certain that your stay with us will be as memorable and pleasant.

"One night stay."

4
14/07/2016

Great place. Nice view of the mountains with the train tracks. Friendly staff. Breakfast was so so, but then again I woke up late so I got scraps. Overall it was worth the one night stay. Easy check in and our process. If I were passing by again and needed to rest for the night, I would do it again in a heartbeat.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass

"Don't listen to the negetives"

5
15/06/2016

I stay at this hotel everytime I am passing through to Long Beach or L.A. and never have had a problem. Yes they had construction on the ramp but that has nothing to do with the hotel. Complain to the state. The rooms are always clean and the beds are comfortable. The staff are always willing to help with what they can. I travel about 300 days a year and expect a nice hotel and I think this place offers everything you would want.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
I would like to thank you for your honesty and loyalty to our brand and specifically our location.

"Good hotel with bad staff"

3
01/06/2016

I have stayed here many times and been very satisfied. This recent time the staff was extremely slow and not service minded. Check in took 30 minutes and one of the 3 rooms was not as agreed when we booked 4 months ago. Keys did not work at return the second night.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I do apologize for the issues during your stay. We have been extremely busy due to the PCT - Pacific Crest Trail hikers. I have already had a meeting with my management staff regarding this. Once again, from the entire team here at the Best Western Cajon Pass

"Not a good choice"

2
25/05/2016

Stayed here for one night. We had to go around 20 minutes because the exit ramp to the hotel from the expressway was closed. Try not to book here or call the hotel and ask if the road it's still on construction. Major construction on the highway is still underway, so yeah, you'll have noises during the day and night. The breakfast was skimpy, few choices, eggs and beef patties were gone an hour before breakfast was supposed to end and no one refilled, so we skipped breakfast. Also they have like 4-5 tables at their breakfast area, and noticed 2 other tables by the pool...seriously Best Western??? If the hotel would have been packed you wouldn't have had a table. If it's raining or cold outside, I'm supposed to go eat by the pool??? That's not an option. Also the pool was dirty, it had dirt and somekind of palm leaves on the bottom. Hotel room was clean, bathrooms are super small, one of our towells had a major yellow stain, so I just threw it on the floor...Shower system is so old...it took me 5 mins to figure out how it works...There's also a train track passing close by, so it's rather noisy. Disappointed in this Best Western. Would rather pay $20 more and stay at La Quinta.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Other than the frustration you had with a detour, and the noise complaints, we again, apologize about that particular experience during your stay at our hotel. It is posted on our website as well most others. Again Thank you for your review and choosing Best Western Cajon Pass

"Clean and Friendly, but..."

3
21/05/2016

...overall average stay. The room was clean and the staff was very friendly and helpful, but this motel is pretty dated as far as lighting/electrical outlet access, etc. It's close to the freeway, so if you are on the highway side of the building, noise can be an issue (especially if road construction - which started very early - is going on). Seems to be very popular with PCT through-hikers, and they do have a washer/dryer and sell soap at the front desk. Overall, I'd stay again... just don't expect too much.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass

"Great manager, amazing breakfast!"

5
14/05/2016

Spent one night here and was super impressed! The owner/manager went out of his way to find us a very quiet upstairs room. He was very kind and patient, we were very tired after a long day and flight. Breakfast was amazing and included all kinds of options and eggs and sausage. Great value, clean and quiet...ask for an upstairs back room.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Rick the manager as well as all the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, sausage patties, scrambled eggs, assorted Danishes, assorted bagels, assorted bread, yogurt, oatmeal, corn flakes, fruit loops, raisin bran, apple juice, orange juice, teas, and coffee. We definitely go above and beyond Best Western requirement for the complimentary breakfast. Again Thank you for your review and choosing Best Western Cajon Pass

"Great for convenience and comfort"

5
30/04/2016

This hotel is perfect for convenience. It is right off Interstate 15 in the mountains where one does not have to deal with the city traffic and congestion. Perfect location to take a break from a long road trip.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great and the food options nearby are limited, McDonalds, Subway and Del Taco. There are several dining options nearby and is just a short drive away, including Mountain Top Café (8miles) and a variety of 20 plus restaurants (13miles). Again Thank you for your review and choosing Best Western Cajon Pass,

"work on the breakfast"

4
26/04/2016

Make sure you have more than enough food for your guests. every time I went in there it seemed to be empty. It is a very small area and there are a lot of guests, so it made it very uncomfortable. The chairs and tables are all jammed in and there is no room to move around. The staff on the other hand were great. I am terrible at names but we stayed long enough to see most of the staff.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. While our eating area is smaller, we also have tables out by our pool area. Again Thank you for your review and choosing Best Western Cajon Pass

"Great price, as well as service and a clean room"

4
23/04/2016

Stay here approximately once a month on business. Price has always been great, especially taking into consideration the cleanliness of the rooms and the staff's service. Construction on nearby highway leaves a little to be desired in the way of peace and quiet, but I'm usually so tired when I arrive I don't even notice it. Beds are quite comfy and rooms quite modern as well. Recommend if you need a good bed at a reasonable price.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Again Thank you for your review and choosing Best Western Cajon Pass

"Nice motel under the circumstances"

3
19/04/2016

This motel would've gotten a higher rating if it wasn't for all of the construction going on in the area. Otherwise the rooms were comfortable, with better than average service. For the price I would recommend this motel.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience.

"Very nice Stay"

5
03/04/2016

The hotel is very clean with comfortable beds and terrific WIFI. The breakfast was plentiful with many choices. There were waffles, eggs, sausage, all kinds of breads and beverages. The staff were all pleasant. I spoke with the desk agent, a room attendant and a maintenance worker who were very friendly. Best of all, the rate was great!

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. We understand that breakfast is the most important meal of the day and our complimentary hot / cold breakfast is most enjoyable. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider staying with us again

"Best Hotel to Stay at"

5
18/03/2016

Always a great stay! Clean rooms, comfortable beds. Laundry amenities. Continental breakfast has many good choices. There is a hot tub to use. Always have great service, and friendly workers. Great stay every time I stay.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Again, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. It is always nice to have repeat guests Your very kind words sums us up pretty well.

"A great experience"

5
03/03/2016

There was NOTHING wrong at this property during this stay. Staff, room breakfast, access, weather, were ALL top notch. Usually there is always something. Not here. We even thank the desk clerk upon checkout and told her how wonderful it was.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Pat and Lisa, as well as all the front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Lots of Traffic but a good Stay"

4
01/03/2016

I was on a solo trip watching trains and travelling on Route 66 and thought that this would be a good place to enjoy both. I requested a room facing the tracks and, although there is some train noise, it is far preferable to the constant freeway noise. Check in was easy but the front desk staff wasn't exactly warm and fuzzy. Maybe I was spoiled as the staff at the Best Western Colorado River Inn was over the top with hospitality. The room was huge! don't know why the room is so big but it was a comfortable place to hang out. It had a king sized bed, 3 comfortable arm chairs, desk, 2 desk chairs, flat screen tv and tons of channels to watch. I enjoyed the view of the railroad tracks. The room also has a walk-in closet, believe it or not, which houses a fridge, micowave and plenty of hangers for your clothes. The breakfast was the usual continental fare but good enough to start the day. Getting to and from this hotel is not easy due to the road construction on Highway 138 and the very busy traffic on this 2 lane road. Hopefully, once the construction is done, the traffic and access will ease a bit. I would certainly stay here again and happily recommend the Best Western Cajon Pass for its central location and clean rooms.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Our guests thoroughly enjoy the breakfast. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, sausage patties, scrambled eggs, assorted Danishes, assorted bagels, assorted bread, yogurt, oatmeal, corn flakes, fruit loops, raisin bran, apple juice, orange juice, teas, and coffee. We definitely go above and beyond Best Western requirement for the complimentary breakfast. Thank you for mentioning our 42 inch LCD TV's including 150 HD channels that our hotel provides for the guests. Free Wi-Fi In room coffee pot, Microwave, and Mini-Fridges, hairdryer, iron and ironing board. Again Thank you for your review and choosing Best Western Cajon Pass.

"call the srong number"

4
27/02/2016

when i booked this i thought i was talking to Best Western and requested a bottom floor the person said no problem. but when we got there we had a 2nd floor but best western empoyee was kind to change that and charged us less i except a refund

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you kindly for your response. All of our staff try and go out of their way to accommodate all our guests needs. Again thank you for choosing Best Western Cajon Pass.

"Middle of everywhere!"

4
17/02/2016

We needed a place to stay when we go to the mountains for some snow play with our toddler. Wrightwood offers few spots for free snow play and tubing, while Arrowhead has a small playground with swings etc and Big Bear has a beautiful park right at front of its lake for free snow play. I could not trust the condition of any log huts advertised in Wrightwood and Arrowhead/Big Bear hotels get expensive as ever when it snows. This place is a budget stay right in the middle of all these places. Rooms were clean and breakfast was generous. The walls were thin for effective noise proofing, but that did not bother us much. ? 1 Star for location, including gas station next door and couple of burger joints. ? 1 Star for price when compared to nearby accomodations. ? 1 Star for some great people I met manning the front desk. ? Star for ease of parking, cleanliness of rooms and bathroom. ? Minus .5 Star --- I am taking away .5 star for the staff either not knowing popular places around for activities or just don't want to suggest anything. Usually the front desk is the best place to get quick tips and suggestions about surrounding areas but that was not the case here unfortunately, just relied on Google and Yelp. ? Minus .5 Star --- Another minus .5 star for the first guy at the front desk (rest of them over two days were nice). It made me feel very unwelcomed when talking to him, the next day when he was helping serve breakfast, his replies to the guests were very blunt. I prayed not to deal with him while extending my stay or while I am there. I believe, this gentleman was senior or part of upper management. If that is true then I suppose he should be much polite than lower tier. I hope this attitude does not trickle down to their lower tier staff (who during my experience provided excellent service, reason for my +1 star) when they observe such examples.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Although you are correct in saying that the front desk is the correct place to start, the person you speak of is the manager and is the most knowledgable of the area. He has never been anything but outgoing and polite to all guests and the questions people have for him. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience.

"Nice stay passing through the area on the way to San Diego from Vegas!"

4
12/02/2016

Stayed here because I left Las Vegas late and was headed to San Diego. Hotel was fine as well as the staff. Rooms were up to date for Best Western standards. Rooms was clean except for one small thing the tub looked partially clean like the housekeeper forgot to clean one side. Everything else was clean. Exterior corridors with a pool outdoors. Free breakfast offering the famous waffle maker and a few other hot items. Grounds kept up fine. Free wifi as well and fridge and microwave in room. Would stay again if needed traveling through the area. Be aware there are no restaurants just a Del Taco adjacent and a Mc Donald's on the other side of the highway which I had already eaten. Also there is major road construction going on at the exit ramp to the hotel. It was not a problem but I had to go up a couple of miles to the next exit and turn around and come back and exit on the other side of the freeway. This is a certified eco friendly hotel.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. It has been brought to my attention that we need to focus on refinishing our tubs again. Again Thank you for your review and choosing Best Western Cajon Pass.

"On way to Oceanside"

3
06/02/2016

Stopped here overnight on way to Oceanside, CA. Room was ok. Somewhat noisy with people outside making some noise which woke me up. Complimentary breakfast buffet was full service...including scrambled eggs and sausage. Given the price, the room and breakfast was a pretty good deal.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers Our guests thoroughly enjoy the breakfast. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. If a guest would bring that to our attention, we will definitely go to great lengths to manage that situation. Again Thank you for your review and choosing Best Western Cajon Pass

"Older hotel but very good overall"

5
16/01/2016

This hotel is just off the highway which makes it easy to find and convenient. Road work is currently underway but that is temporary. We booked online for a rate that was clearly a mistake because the rate was very low. When we arrived, the rate was honored without question and the woman at check-in was friendly. The room was small but everything was in working order. Bed was comfortable. Overall, everything appeared clean but there was food left in the refrigerator from the last guest. Television was mounted on the wall, which was a plus. It left more space on top of the dresser for bags, etc. No restaurants near the hotel. The hotel is behind a gas station that has a Del Taco inside. We just walked over to the Del Taco to get a quick supper. Not the newest or fanciest hotel but comfortable and convenient for a quick stop.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Again Thank you for your review and choosing Best Western Cajon Pass.

"Snow Access"

4
10/01/2016

All in all it was a fine stay, with everything you would expect from a Great Western. The only problem was the noise from upstairs (kids running and very loud plumbing late at night) that interfered with our sleep. The location is great for access to Wrightwood and I suppose you need to brace yourself for seasonal day-trippers, especially if you happen to be one (as we were).

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. Again Thank you for your review and choosing Best Western Cajon Pass

"OK stay"

3
04/01/2016

The price and the breakfast were good. The overall quality of stay was OK. The only issue we had is that after we went out for a day and came back to hotel at 5pm, we found that our room was not cleaned and the towers were not changed yet.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I do apologize that the new housekeeping staff members were reflected during your stay, I will ensure additional training during this busy season. Again Thank you for your review and choosing Best Western Cajon Pass

"not very good"

1
01/01/2016

Well, I went on a trip to Mt High ski resort and when we got back to the resort at around 645 at night, all of our clothe and computer s and computer chargers were packed away into our bags. they did not make our beds during the day and it was a very uncomfortable bed. not good experience

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Dear Robert, I apologize for any misunderstanding. You booked several reservations through a third party agency, Expedia, which we do not know any information until check-in. There was no communication from you or your booking agent, therefor, your room was treated accordingly. We also do not move personal items to clean or make beds, your group had a lot going on in the room and was advised how to handle your case. Again I apologize that the misunderstanding was on the part of your booking agent.

"The best Best Western yet."

5
20/12/2015

As I said above, this is the best Best Western I have stayed at yet. I travel for business and am at a hotel every night. If you are looking for a clean hotel with attentive staff on your way to Vegas, this is the place. California is doing construction around it right now but I didn't hear anything all night. They have the most channels to watch of any hotel I have been to today. Thanks for a great stay.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our goal is to provide the best experience possible for the guest and thank you for mentioning our 42 inch LCD TV's including 150 HD channels that our hotel provides for the guests.

"Caring, responsive staff"

5
11/12/2015

Great location only 15 miles from San B, away from noise and commotion, but still a quick zoom down the freeway to town. The only place I stay when visiting San B. Fridge, TV, Microwave working and not loud. Large HD LG TV with Direct TV and plenty of channels. But what stands out is the service. During one stay, I had a minor problem with one aspect of the room that could not be quickly repaired, so I asked to switch to another room. When I returned that night, I discovered all my stuff had been carefully moved to the new room, things were in the exact same places to the inch! Rick, Pat, Heather, Cali and everyone is super nice, they are real people and actually care.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Hi Mr. X123456, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our goal is to provide the best experience possible for the guest and thank you for mentioning our 42 inch LCD TV's including 150 HD channels that our hotel provides for the guests. In room coffee pot, Microwave, and Mini-Fridges, hairdryer, iron and ironing board. Again Thank you for your review and choosing Best Western Cajon Pass

"Fun Place"

5
30/11/2015

The staff are regular, nice, funny people. They made my stay feel more comfortable instead of the standard up tight and proper people you would find. I will definitely be staying here everything I go to Mountain High.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Hi Loanza, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We like to make our guests feel that they are at home and can relax, which is our primary goal, to provide superior customer service. Again Thank you for your review and choosing Best Western Cajon Pass.

"Great stay!"

4
18/11/2015

Hotel staff was great. Sent us to a great cafe up the mountain with home cooking. It was great food. Hotel is just fine with the price reasonable for California. Will stay here again when we return and recommend to friends.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Rick as well as all the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass.

"It's over night, ok"

2
11/11/2015

We're heading to LA, stopped here for the night. There is no delivery of food. We were told a McDonald's was local, we never saw it. There is a Dell taco in the gas station just in front of the hotel. Upon entering the room, towels in the bathroom were pretty old, and brown with stains. The bed is completely uncomfortable. But ok for a night. The tv was nice size. Basically it seems that this is yet another forgotten best western hotel. But if you just need to crash, it's cool!

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Dear Christy Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The food options nearby are limited, McDonalds (South/East side of 15 Fwy), Subway and Del Taco(south of hotel). There are several dining options nearby and is just a short drive away, including Mountain Top Café (8miles) closes as 8pm, and a variety of 20 plus restaurants (13miles). Although you responded on Trip Advisor, I have no way to search your reservation based on Christy W. Also I have no record from the front desk that you had any issues while you were here, based on limited information. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience.

"saved my Bacon"

4
28/10/2015

I recently drove a company truck from Lake Tahoe to Dana point for a conference. After driving until 1200am. I was checking out in the morning and Rick at the front desk had notice a tack weld on a piece of my cargo had broken an the wind had affected the metal. I inspected it and was able to rip it off with one hand. He observation and follow up prevented me in possibly being involved in an accident. Also, the gentleman that checked me in when I was exhausted was very helpful and put me in a ground level in front of my cargo. This place was very close to the highway and next to a gas station which had a food option. Breakfast was good. I didn't notice any road noise at night.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Hi Snowbird, Rick recalls talking with you in the breakfast/lobby area. Great to see that our Staff at the Best Western Cajon Pass - still and always have cared about our guests. As did Steven when he checked you in. Again Thank you for your review and choosing Best Western Cajon Pass,

"Best Place to stay to view Trains"

3
20/10/2015

Read the reviews before we booked this hotel so wasn't going to be disappointed when we got there, knew about the construction and we were there for the train spotting so it didn't worry us . The hotel was clean and tidy ,bathroom was a little small but as I said we where there for the trains so the noise of the trains didn't bother us. Breakfast was good to start the day .

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Hi Wendy Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. We are conveniently located for train watch, hiking and numerous other activities. Again Thank you for your review and choosing Best Western Cajon Pass.

"Clean and Accommodating"

5
17/10/2015

The Best Western on Cajon Pass was a nice place to stay. The staff were very friendly and accommodating. The location is right off the highway, and located next to a Del Taco and a 76 station. I would recommend staying here.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Hi Danielle, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We are conveniently located next to the freeway and highway, making your travel plans easier. The location is indeed great and the food options nearby are limited, McDonalds, Subway and Del Taco. Again Thank you for your review and choosing Best Western Cajon Pass.

"Nice place to stay, but ask questions when you checkin"

4
14/10/2015

The hotel is nice and clean, check out staff is more helpful than the check in staff. Prefer this hotel than others in area. Breakfast in the morning is a bonus. Worth staying with construction nearby.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Hi Amy, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We accept your challenge to ask questions, upon your arrival regarding the area. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, sausage patties, scrambled eggs, assorted Danishes, assorted bagels, assorted bread, yogurt, oatmeal, corn flakes, fruit loops, raisin bran, apple juice, orange juice, teas, and coffee. We definitely go above and beyond Best Western requirement for the complimentary breakfast. Again Thank you for your review and choosing Best Western Cajon Pass

"Great overnight even with construction!"

4
14/10/2015

The adjacent freeway construction is readily seen, but it didn't interfere with a good night's sleep, a hot and tasty breakfast, and a place just to relax before traveling farther. The staff were friendly and helpful, wanting to do all they could to assure a good stay.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I'm very happy too know that the area construction was not an issue for you. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our guests thoroughly enjoy the breakfast. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, sausage patties, scrambled eggs, assorted Danishes, assorted bagels, assorted bread, yogurt, oatmeal, corn flakes, fruit loops, raisin bran, apple juice, orange juice, teas, and coffee. We definitely go above and beyond Best Western requirement for the complimentary breakfast. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider staying with us again.

"PAY MORE GET MORE"

2
21/09/2015

I Honestly Tell Myself Why Do I Even Keep Bothering To Reserve With Bw Cajon Pass. Not Worth It, Bugs In Lobby, Rooms Smell, No Ice Because Construction Workers Use It All..Just Very Disappointed. Next Time, For $20-30 More Im Gonna Stay At Holiday Inn Or Marriott In Hesperia.

Nick P, Manager at BEST WESTERN Cajon Pass, responded to this review
Dear Ana - Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As I mentioned in your previous complaint, you have been coming here for years and there is always something wrong with your stays with us. I do agree that maybe going to another hotel, they may be able to satisfy your needs better than we can provide you. May you have safe travels and journeys. Rick M. - Manager

"Excellent Value and Customer Service"

5
05/09/2015

The hotel is conveniently located off of the freeway and I found the staff to be extremely nice and helpful. Pet friendly and the room was comfortable and clean. The woman who checked us in gave us earplugs just in case the construction was too noisy, but neither my husband nor I noticed any noise. I left a beach towel behind and the manager called to let me know how. I was able to stop by a few days later on the way home and pick it up. For the price, it's a really excellent value.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I'm happy to know that you had no issues regarding noise in the area. The front desk staff members are indeed very courteous and accommodating. Again Thank you for your review and choosing Best Western Cajon Pass

"Rough night sleep!"

2
24/08/2015

Construction is loud, ALL NIGHT LONG!! Very bright lights!! The staff are not very friendly. We ran out of toilet paper and could not find anyone there to get some from!! Had to go to the gas station, which isn't too far away. The pool is closed during construction and that's 6 days a week!

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Although our pool is covered due to construction, to keep dust and debris out, it is NOT closed and available everyday of the week. As you may have experienced a delay in the response of our very helpful staff, I do apologize for that, as they do have several job duties that they tend through out there shifts. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel, we do offer earplugs for those that have sensitive hearing. The freeway construction is posted on our web site along with the sites of third party booking agents, such as Expedia, with who you booked your reservation.

"Great stay near Cajon Pass"

5
16/08/2015

Great little hotel near Cajon Pass. It is in close proximity to all the train action if you in to that kind of stuff. Room was clean but not too fancy. The rooms include refrigerators and microwaves if you want to save move.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Our goal is to provide the best experience possible for the guest and thank you for mentioning our In room coffee pot, Microwave, and Mini-Fridges, hairdryer, iron and ironing board along with 42 inch LCD TV's including 150 HD channels that our hotel provides for the guests and FREE wi-fi. Again Thank you for your review and choosing Best Western Cajon Pass

"Good night's sleep"

4
14/08/2015

Clean comfortable stay with all of the basics, and the pool was very inviting. Loud machinery along the highway started early, so next time I will request a room facing away from the highway! Overall it was a very good experience for one night.

Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review
Sue D. Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned.e time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel, we do have complimentary ear plugs upon request. Again Thank you for your review and choosing Best Western Cajon Pass