The Best Western Plus Peterborough Orton Hall Hotel & Spa near Peterborough is close to the A1 and is set in 20 acres of conservation parkland with specimen Wellingtonia trees. You'll enjoy peace and quiet during your stay and also be able to take advantage of the hotel’s excellent location to visit the area’s many attractions. This superbly appointed 17th century manor house is the former home of the Marquess of Huntly. As such, it’s ideal for hosting special occasions and we’re widely regarded as a leading wedding venue in Peterborough. Guests can relax in the AA Rosette-winning Huntly restaurant, while our on-site pub, The Ramblewood Inn (formerly the manor house stables) serves award-winning real ale and good food. Maintaining high brand standards and excellence in quality is second nature to the Best Western Plus Orton Hall Hotel in Peterborough.
Best Western Plus
My partner and I have been looking for the perfect venue for our wedding, and Orton Hall seemed like the obvious choice being one of the most popular wedding venues in Peterborough, There's no denying the location is ideal, the grounds are stunning and the building itself is very picturesque, Our issue unfortunately is the poor standard of service we received from the staff. We visited the venue on three separate occasions. The first was their Open Evening, there was a fair amount of people there and the vendors who had pitched up to showcase their services were brilliant - no hotel staff to be seen apart from one young girl who wasn't equipped to answer our questions but gave us a brochure and advised us to book a separate visit. We took her advice and book our second visit. This time we met a duty manager who basically unlocked the conference room door and let us in to look about - not much to see, one conference room pretty much looks just like all the rest. When we asked about prices, he told us he didn't deal with figures and advised us to refer to their brochure! He mentioned nothing about how the day is organised, who looks after what - we've never looked into a wedding before so literally have no idea about how the day works so we were really hoping that this visit would offer some guidance. We left with no more information than what we went with. After feeling rather deflated, I emailed to ask further questions and got several quick responses from someone from the Events team, who sent me some basic costs and advised we visit (again) to sit down and talk about figures. She seemed like she actually wanted to help which was inspiring considering our experience thus far, so i popped over on my lunch break to meet her. She presented me with exactly the same basic costs she'd showed me in the email, written down on a piece of paper. She asked me no questions, again lots of awkward silences and zero guidance. But she did give me a third brochure to refer to if i had any further questions! Seriously, if you think you can get your clients to part with £10k on the basis of a brochure then you seriously need to get your act together. You simply cannot expect to maintain your reputation as a Peterborough's favourite wedding venue when you treat a potential client like a nobody. This is one of the most momentous days of our lives, you have to engage with that and make the client feel like it's as special for you as it is for them. It sounds like a lot of waffle, but I assure you it's true, and it's basic. We had to work so hard for the little information we got and it's just not good enough. We've since visited other venues for viewings and each manager has bent over backwards to help us, answer all of our questions, ask us questions in return, sent us away with an abundance of information and a feeling that everything will be taken care of. That is how it is done. I must stress it was nothing to do with costs, although one of the pricier venues that we viewed, it was within our budget - the venue is beautiful and its what we wanted. We had cash to put down for our deposit on every visit and a party of 120 guests in tow - unfortunately the team put in zero effort to earn our business and based on this they've lost us as a potential client.
Martin G, General Manager at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Dear SL86jhrh, Thank you for your feedback, I am really sorry that you have been treated this way and really disappointed in the team. We certainly do not want to let down any enquiry with a poor response and service. If you would give me the chance to meet with you and discuss your requirements I would love to do so. We do really enjoy running weddings for our guests. I would be quite happy to act your contact point to talk through all the variations that may considered for your big day. Please contact me directly on 01733 372755 or email@example.com. I look forward to hearing from you I due course. Yours sincerely Martin Goodliffe
The hotel is pleasant and my room was fine. It was perhaps a bit dated, but clean and well maintained. I didn't realise I was room only and so was stunned to be charged £15 for breakfast. This was never explained and expensive . The receptionist was far from understanding and tainted my stay. I doubt I'll go back
We originally had an issue with the room we were assigned. As soon as we mentioned it to the staff it was taken care of. We thoroughly enjoyed staying at Orton Hall and will do so again when in he area. Next time we will use the hotels restaurant rather than the Pub attached.
I stay in the adjacent hotel a lot, and generally avoid here for dinner as I've had some poor experiences in the past. However, thanks to Charli who is an absolute sweetheart, I will return. The food is ok, but the service, banter and cheeky flirt makes a visit worthwhile. But do try the 24 carrot (not a spelling mistake) cheesecake.....Charli likes it too!!
Love this hotel, has a beautiful setting. Great food & service throughout. Not to far from Peterborough centre too so that is a bonus. Great swimming facilities too. Love a good best western hotel, and this is a PLUS hotel, all round great. Will be back soon.
The hotel is set in lovely grounds and the staff were all very pleasant and the member of housekeeping who was working in the corridor near our room (134) was extremely helpful. The room was small, the bed comfortable, internet very hit and miss, which was very annoying. Very limited tv channels. No mini bar. No air conditioning. A very small window which made the room hot which would have been a nightmare had we stayed in the summer and also very little natural light. The bathroom was in need of a chair or something to put clothes on. The sink drained so slowly it is probably in need of a plumber. The corridor to the room was in need of major redecorating. Food in the Ramblewood Inn was nice but again property in need of redecoration. I don't think that the hotel is good value for money and expected much better accommodation for the hefty price we paid.
We went to Orton Hall for a few days, it is our second visit, the hotel is in a lovely location, set in many acres, and near to a lovely park, that is perfect for walks, and not far from Peterborough Town Centre, which has lovely shops etc, the hotel has good staff, and two very nice restaurants, not very good wine lists though, the rooms are ok a bit dated, and the heaviest duvet I have ever known, glad I was not staying there during the very hot weather we have had this year, but on the plus side a 'BRILLIANT' make up mirror in the bathroom(Tee Hee) I was very disappointed that I was unable to book any spa treatments as they were fully booked for the whole time we were there, I think some spaces should be kept free for people staying at the hotel, after all it is advertised as a hotel and SPA, or perhaps the hotel should E Mail you a few days before arrival and ask if you want to be booked into the spa.
Booked a night here as a birthday night away for my partners 40th birthday. We were initially given one room that smelt of damp when we first walked in but we were promptly transferred to a different room with no fuss so I can't fault the service there. The room was big, the bed was super comfy, and it was lovely and quiet! The only niggle I had was that when we arrived there were bags of linen and dirty towels in the corridor that were still there at 10pm but i mentioned this to the lovely lady at reception and they were soon moved, so again a quick resolution to a problem which is great to see. We had dinner at the Ramblewood which served lovely food and all the staff we dealt with couldn't be faulted. We will definitely be back!
Lovely relaxing weekend stay with friends. There was a wedding on the Saturday and although we were directly above the reception venue , we had no disturbance due to noise at all.Enjoyed the pool area although it wasn't staffed and could have done with a thorough clean, although not dirty, there were paper cups abandoned and a little bit of algae around the edges of the pool.
Down in Peyerboroufh for the weekend. Very busy because of the festival etc. Stumbled across this place to stay. WOW. Beautiful place in stunning grounds with an amazing history to it. Beautifully clean rooms. Fantastic on site restaurant. Staff very friendly. The grounds are beautiful to walk through with giant old trees the like of which i have not seen before. There is a Holm Oak 20m high and 20m across. Breath taking to say the least. We will be back.
First time I have stayed at this hotel as I had business in the area although some of the reviews weren't too good. I had doubts about parking in the woodland car park and did return the next morning to find the birds had objected to me parking under their trees. The receptionist was very friendly and welcoming and upgraded my room. I did go the wrong way and had to ask the way to my room. The room was spacious, very light and airy with a large bathroom which only had a shower, I do like a bath at night. I dined in the restaurant and the food was very good, the starter of Cajun chicken and potato samosas was very tasty followed by calf's liver and although I shouldn't have, I had the cheeseboard ! Service was very good and attentive but not intrusive. The bed was very comfortable and the shower hot. Breakfast was buffet style w It's a good selection. On check out the receptionist was again very friendly. Although this was my first visit I would certainly stay again if I am in the area.
I use this hotel as a mid-way stop between Lincolnshire and Sussex.I have never experienced anything but superb service, wonderful staff and luxurious rooms and surroundings.The pool area and spa is particularly indulgent.I can't wait for my next visit!
We stayed for one night last weekend and were generally quite happy with our stay. The rooms were basic but clean and comfortable enough. We used the spa facilities and they did the job, although they are outdated and looking tired. Breakfast was hot, plentiful and tasty. The reception and spa staff were lovely, but we felt rushed by the breakfast staff who were clearing up around us and taking away the buffet while we were still eating (they did ask us if we wanted to take anything else before they cleared but it still made us feel a bit unwelcome). After we left, we saw the staff tucking into the leftovers, which is clearly why they were anxious to get us out of the dining room. I don't like waste and wouldn't begrudge staff a free breakfast but it seemed that the service suffered as a result. We would stay here again as it was reasonable value and a good location for us but it definitively isn't a luxurious experience.
I booked this hotel solely on the close proximity of where I planned to go, therefore did not pay to much attention to the detail. What a pleasant surprise to find such a lovely building within beautiful setting. I stayed for 2 nights, room was clean and spacious enough for two. All staff encountered during our stay were friendly and courteous. Breakfast was delicious, plenty to suit all tastes. We didn't manage to visit the spa/swimming room due to commitments outside the hotel, but will definitely make an effort if visiting the area again. Really pleased with my choice!! Only one slight negative, but not hotels fault! Next room had a dog which barked and whined from 6 am!! Thank goodness I had earplugs packed!!
Met up with friends for a 1 night stay, couldn't eat in main restaurant as a wedding was on so we ate in the stumblewood inn, (very annoying as we were hotel guests and not allowed to use facilities) the casual bar of the hotel, well it was overpriced processed rubbish, microwaved or fried, the place itself was tatty and the carpet to the toilets was sticky and felt like you had to wipe your feet on the way out. Everything about the place was tired, not a place we'd normally choose to eat or drink in but we didn't want to wander from the hotel, was looking forward to a relaxing evening, which we had as were happy with each other's company, when we tried to order desserts we were told we couldn't as kitchen had closed, then they kept calling last orders from 950, when the bar closed at 11! Very strange!! The rooms were extremely hot, heating on! The room was very big but oh so dated & shabby! The beds were very comfortable and we had a great sleep. Housekeeping are very keen to get in your rooms! The breakfast was a typical buffet affair, with pleasant serving staff. One of us had a beauty treatment which was enjoyable. We wouldn't return as felt it wasn't worth value for money. Needs better management and a lot of TLC.
The room was a good size with all the expected amenities. Furniture was solid and the room was clean and tidy. There was a room attached which would have worked well for a family. Tea/coffee making facilities and nice bathrooms items. Towels large and fluffy. Towels also provided in spa area. Breakfast was plentiful and varied though some dishes came at a supplement. staff pleasant and courteous.
Better than last time. Room was clean and fair size. Plus a visit from an unexplained light (was it the ghost!). Spa and pool very clean and very well run with very nice staff. Breakfast was bland and cooked not very nice, The premier inn had a better spread than here. Would stay again.
My daughter and I stayed overnight for a spa break afternoon tea evening meal treatments use of Spa. We ate in the Huntley dining room excellent food lovely staff. Very large and comfy room. Hotel staff very helpful especially Lindsey on reception.
Stayed over for a family wedding. Extremely well organised and professional staff who worked very hard to make sure everyone had a lovely time. Our room was great, large, with bath and shower over. It was a very hot weekend and we had been left a floor standing fan which helped immensely. Breakfast, nice continental and cooked buffet. Only let down was no English tea bags, it was help yourself from one of those containers they provide at conference meetings, so it was stewed and not nice. Lovely building and grounds .
A nicely located hotel with some historic features and interesting architecture. The modern Spa Fitness centre is superb with a bright airy feel and the facilities are very good. Cooked breakfast was nice and hot with a limited variety of usual items plus a continental buffet. The dining rooms were fantastic and tables well laid out. Be aware that although this is a 4 start hotel it didn't have a mini fridge/bar in the room which would have been great in the baking evening temperature this summer. The hotel has a nice traditional bar in its own building.
Lindsey G, Marketing at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you for your review. It was lovely to hear that you enjoyed your stay. We look forward to seeing you again soon.
We stayed in the Orton Hall Hotel for 2 nights and found it to be a very nice hotel. We booked an executive superior double room and it was very large with lovely bay windows overlooking the grounds. The bathroom was very clean but was on the small side with no shower curtain around the bath so water leaked onto the floor. This is a very small criticism as the hotel is rather lovely. We ate in the hotel inn for the first night and it was just ok but was nothing special. The second night we ate in the hotel's Huntly Restaurant and found the food quality to be much better than in their inn and more or less the same price.
Lindsey G, Marketing at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you for taking time to review your stay with us. We are pleased that your enjoyed your stay with us. We are sorry to hear about the issue in the bathroom I have passed your comments on to the Housekeeper to look into. We very much hope that we will have the pleasure of welcoming you back in the not too distant future.
I visited Orton Hall yesterday for one of my best friends wedding. The place itself is beautiful and you do not feel like you are in Peterborough when you are there - it's quiet and in a nice location with big gardens and plenty of parking. The ceremony was really nice but extremely hot in there I recommend getting some blinds for the roof when it's 33°c The afternoon food was delicious I had vegetable soup, chicken and chocolate tart. in the evening a buffet was also available with chicken, sausage rolls, wedges etc and that was really nice too. I have to say that I have never had such amazing hospitality from the staff at a wedding - the bar staff were brilliant and defiantly deserve a mention!! Ollie, Bill and Jack thankyou for such a good night, I hope you're managers appreciate your hard work. only thing that annoyed me was an older gentleman in a white shirt - as I was speaking to the bar staff outside about how beautiful the place is, he didn't seem happy about it and looked at them like crap and muttered something at them. The staff worked very hard and deserved a 10 minute break. thankyou for a good day/evening I look forward to returning
I can not recommend this hotel enough,we stayed at Orton hall for 2 nights. the 1st night we had a pre wedding evening meal in the Ramblewood Inn the food was lovely, service was excellent. The 2nd day was our daughter wedding. we can not thank the manager and all his staff enough everything was perfect in all 3 rooms we had.The food was amazing every course came out on time and it was cooked to perfection.the waiters and waitresses could not of done enough they did everyone proud. the bedrooms were all lovely and clean. beds very comfy. it was such a hot day every room had a fan and fresh ice cold water was flowing all day. the hotel staff were all great and i want to say a big thank you to each and every one of you. the whole day went without a hitch. A********
Lindsey G, Marketing at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you very much for your 5 star review. We are so pleased that everything was perfect for your daughters wedding. I will pass your comments onto the team
We just spent 2 wonderful nights at the Orton hall hotel What a fantastic hotel. Friendly staff really helpfull. Especially girls on reception. I'd really reccomend it. Comfy bed Fantastic swimming pool a great place to stay. Great breakfast too. We will definatley be back.
A very good welcome from the receptionist who checked us in swiftly and offered to help with our luggage as there is no lift. There are ground floor rooms available. The room was very clean with a good bathroom and everything we needed was available, iron,tea coffee etc. The bed was very comfortable. We ate in Huntley Restaurand. Giovanni our waiter was excellent. The food was very good with plenty of choice from the menu and a good wine list. We thoroughly enjoyed our meal and we thought it was reasonably priced . We used the pool which was perfect. I do agree with another review which mentions the lounger cushions in the spa. They need to be removed. The loungers would be perfectly comfortable without them. We stayed in Cambridge the night before but had we known it was only a 45 min journey we would have stayed at Orton Hall a further night. It may be worth advertising this. A very good stay for us. Based on our experience we find it difficult to understand some of the negative comments on TA. Finally thank you to great staff who made our stay most enjoyable despite the high temperatures which must have made their job difficult at times.
Very nice suroundings, great old style pub next door with great value food, located within walking distance of beautiful woodland walks and a vintage railway. The room was very clean and decorated beautifully, clean bedding everyday, good storage areas for cases and clothe. Tea, coffee, and a kettle in the room and refreshed everyday.
Not sympathetic,in fact tried to charge us more than the contract stated. A trying time for anyone but they could not care less. No food to prepare but still charging a couple of thousand for it. I guess it's forewarned us before my son's wedding next year. Obviously won't be using this venue
All went well for my granddaughters wedding here. It is an ideal venue for events as it is an historic hotel which contributes to the ambience. My ground floor room was spacious and comfortably fitted. My only reservation is that all the facilities of the hotel necessitate a lot of walking to get to them.
A warm welcome from the receptionist, had me feeling very optimistic about my stay, it took a little time to check me in, but the confusion could have been due to the booking agent, after a 4.5 hour drive I wasn't feeling particularly patient, in need of a cold drink on a hot sunny day, my room was a little dull, it was very warm when I opened the door due to the beautiful sunny day, reception provided a cooling fan, if you ask for anything and speak to reception they will do all they physically can to make your stay a pleasurable one, the staff care, the hotel is pretty, the grounds, the pub next door, the restaurant onsite, it's certainly worth visiting again to explore the full glory. I did try the fine dining restaurant, sadly in my opinion this is not true fine dining, expensive and if the management reviewed the menu they may find more people using the restaurant, it's such a shame, they are missing a golden opportunity by not changing the menu and prices, the waiter was a traditional " old school "charming waiter. I was the only person dining. The two ladies on reception asked me how my experience was, they showed genuine care, I hope the management listen to their staff, it's the staff who make your visit a pleasurable one, it's the rooms, restaurants and food that make it a good experience, good enough to return ...... The breakfast was fab. Service ****. Room **. Location *****
Thank you to all of the staff who helped with the planning (Jesse), customer service, food preparation & serving on the day of the event to celebrate a colleague's retirement. The conservatory was a beautiful room choice & you kindly allowed us to use the cooler rooms on the day, as there was no air conditioning. You catered for all of the dietary requirements in the budget & ensured that the food was safe for people with severe food allergies. As the number of guests was greater than expected you stepped up to meet their needs too. It was great not to turn anyone away! The staff during the day were professional at all times - I did smile when large plates & knives were delivered for the cake instead of small plates & forks - this was promptly rectified & I can see the funny/human side of things, especially when staff are busy. It is a challenge to please everyone, especially when not all of the background information can be communicated. I am really pleased that you allowed us to bring our own cake & gluten-free options - I have had difficulty with other venues who do not allow food not bought on the premises to be used so this was helpful. The most important reason for us to be there was to celebrate with our colleague who was thrilled with the event & not aware of any of the small issues. Although there were some food/service issues I am confident that the feedback provided after the event will enable these small issues to be rectified. Thank you all.
I visited on the night of 19th June - a 1 night stay for 2 people, in a executive family room, with breakfast. Total price for room and breakfast - £137.75! I could go on almost indefinitely about how many individual elements of the room we were allocated were appalling, but to list just some: - Mould growth all over the backs of the curtains, and mould growth over the wall that these curtains touched (see photos). - Abysmal lack of updating of any plumbing or sanitary ware. As you can again see from the photos, there was horribly cracked grout throughout, rusting, untouched and exposed pipework below the toilet cistern, grubby and mouldy sealant strips around the edges of the bath, and a shower mixer that wouldn't look out of place in a hotel in Pyongyang. - All interior woodwork had a colour as if stained by about 300 years of chain smoking in the room with the windows shut. In reality I'm sure this was less a result of smoking and more a chronic lack of ongoing maintenance and/or refreshment/decoration. In any case, appalling. - No air conditioning in the room. Instead, a table fan that looked like it had been borrowed from a local school classroom was all we were afforded, despite paying almost £150 for a stay in an 'executive' room. I'm not sure how many executives would think this room configuration and level of refinement would be on the money - I certainly didn't! Due to the significant mould growth both on the curtains of the room and on the walls immediately surrounding the windows, we were reluctant to open them for fear of further wafting the mould spores around, which it doesn't take a genius to deduce is a massive health risk to guests staying in the room. After a night of not being able to sleep due to the subsequent extreme heat, we decided to go for breakfast pretty much as soon as the dining room was open, at just after 07:00. The breakfast was actually not too bad - and the staff very friendly - however there was no sign of any cold sliced meats or cold cheeses, both items which I would have had, and were listed as part of the breakfast on the menu. By this point I was beyond caring and didn't want to get more wound up by having to ask - it's a buffet breakfast presumably set up the same every day, how hard can it be? In any case, a very telling sign of the breakfast service was the one other early riser who had asked for poached eggs - when we left almost 45 minutes later, he still hadn't had them brought to him. At this point I told my partner to go back to the room and try and get some sleep, as I wanted to speak to someone at reception about the state of the room and the overall experience, or lack thereof, that we'd received. I specifically wanted to do this at this early hour as I didn't want to be seen to be causing a disturbance in a busy lobby later in the day, just that I had a very long list of items to discuss that were simply not good enough. Whether it was a receptionist or duty manager I happened to speak to I'm not sure, but when I asked to speak to a manager the person manning reception asked what it was concerning. I simply explained everything that I didn't believe was up to scratch and this even more so given the quite laughable nightly rate. There were two things about our conversation that annoyed me immensely, despite the member of staff being fairly apologetic about what I mentioned. Firstly is that her immediate comment back to me was that if I'd raised these issues on having first checked into the room, we could have been moved to a different room. This attitude angers me greatly because it's deflecting the fundamental failures of a hotel selling a room quite literally unfit for inhabitation for almost £150, and instead suggesting that I've been my own worst enemy for not saying something. Well, I'm sorry, but that's just not acceptable. If you're going to tell me by way of eventual reply that the room is due to be refurbished but unfortunately hasn't been yet, my assertion is that you absolutely should not be selling that room until it has been fully renovated, least of all when you dare to charge £137.75 for a 1 night stay. Secondly, the lady staffing the reception offered to credit £50 back to my original payment card. This might not seem like a reason to be annoyed, but I simply couldn't help but feel that she resorted to offering this so quickly that complaints of this nature about the fundamentally awful state of the rooms must be commonplace. I may be wrong, but hopefully anyone reading this will understand my assumption based on my own experience. As if things couldn't get any worse, I then returned to the room to try and get some sleep, having arrived fairly late the previous evening after a 350 mile drive to the hotel. I couldn't see any do not disturb sign in the room so deadlocked the door from the inside to ensure that housekeeping didn't accidentally walk into the room...you can see where this is going. At about 09:00 I was woken by a herd of cleaning staff who from the volume of their voices appeared to be congregating in the corridor directly outside our room door. They were that loud and persistent that despite being desperate to get a few hours' sleep, I couldn't help but listen to a lengthy discussion about changes to the cleaning staff hours, amongst other things. Then, several times, the staff tried to get into the room. Seemingly having never come up against one of their own deadlocks before, I then realised there were multiple staff all trying to get into our room by defeating the lock that the hotel gave me on the door to lock! They eventually disappeared, but then about an hour later, just after 10:00, a male begun trying to do the same thing at the door. I finally caved and got up to answer the door. He was very apologetic and I felt bad for obviously looking immensely annoyed, but it was yet another example of terrible service, particularly as this had all gone on well before the 11:00 check out time. It's not often that I can truly say I love going to work, but after this experience it was a lovely change to be in a conference room for 3 hours later that day. Meanwhile, my partner was told that she couldn't use the facilities after the 11:00 checkout time without having to pay a significant amount extra (I believe just over £20). I have never before been to a hotel with a pool/spa that doesn't allow guests to use the facilities for as long as they want on the day they depart. Quite apart from anything else, this is surely the time of day that most people aren't actually in the hotel as they are either off sightseeing or they're in business meetings. In any case, there was a flimsy explanation given about the spa and swimming pool being managed and run separately. Why Best Western have allowed this situation to arise such that it's to the detriment of their paying customers (£137.75 for a single night!!) is beyond reason. All in, one of the worst hotel experiences of anywhere I've ever stayed. All I ever expect when I go somewhere, wherever it is in the world, is to receive the best possible room and best possible service for a given price point. In the case of this stay, you could pay prices on par with this in central London and get a far better room, and almost anywhere else in the UK you could genuinely expect to receive change from this amount for a reservation at a 5 star property. It seemed that there was a very large bias towards business travellers judging by those appearing at breakfast, and this is the only explanation I can offer myself as to how the hotel is still trading, given its appalling room offering and the exorbitant pricing. I have had no proactive contact from the hotel management to apologise or offer further compensation for the events experienced, despite it being made patently clear to the staff member on reception that I was quietly livid about my stay. I would encourage anyone reading this review to look at just how many other reviews I've written, and how rarely I have anything other than good things to say about the majority of my trips. This isn't being pedantic or being demanding, it's a simple case of not expecting to have to justify why me as the guest hasn't proactively reported mould growth and a bathroom sweet quite literally creaking at the seams, whilst being asked to pay £137.75 on arrival, before having the chance to see my room, and staff seemingly acting bewildered that my complaint is the net outcome of all of the above. Check my photos and avoid at all costs would be my two recommendations. I hate leaving reviews like this but I feel I have little choice but to make other people aware of such failings, particularly when I have had absolutely no contact from the hotel subsequent to my stay to apologise or offer further discussion of a full refund, which is the very least I think one should reasonably expect given the circumstances.
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
We are very concerned to read your review. We have passed your comments onto the General Manager who will be in contact with you via email.
The room we were given was lovely, with a great view of the courtyard. The breakfast was a buffet and offered items from either an English breakfast or European hams, croissants etc. The attached pub is quite nice too.
Recently stayed at this hotel as a birthday treat for my hubby. On arrival, the building and ground looked amazing! Sadly, the same can't be said for the interior. The general feel inside is that a refurb is much needed; our ‘executive' room had grubby, worn carpets and curtains and the paintwork was discoloured and flaking. That said, all staff were great- very helpful and friendly and breakfast was good. With a little TLC, this hotel could be five star.
I attended an afternoon tea private party at Orton Hall, and was disappointed from the start. My wife didn't know which room to go to and got no help from the two women on reception, who just chatted to each other and ignored her. Eventually, after one failed attempt to find the party on her own, she got some help. Then there was the food content of the afternoon tea; some opretty average sandwiches, some with a tasteless cheese, some with a smidge of tuna, all on commercial sliced bread and a bit bland. The cakes were average, too, especially the chocolate cake, which was a bit dry and had a chocolate-flavoured icing. But the cardinal sin was the scones. The scones weren't bad, but they came with sweetened whipped cream, which may well have come out of a can. Made me wonder whether the cook had ever eaten a cream tea. The tea element wasn't exactly done with much applomb, either. The tea was weak, and served from a vacuum jug straight into the cups. The young lady serving was pretty sullen throughout.
I'd Always been curious to see inside this hotel as remember seeing it back in the 80's before it was a hotel. We stayed in a superior room which was very spacious and had a lovely view of the grounds. The room itself was very clean and the bed super comfy. The only drawback was one of the sash windows couldn't be opened and it was a warm night, luckily a fan was supplied. The breakfast was lovely and well cooked. The hotel staff were very professional and friendly , as it was our anniversary they had left a bottle of wine in our room which was very thoughtful (thankyou). I would most certainly recommend this hotel and would like to return again. (I'm even Trying to talk my daughter into having her wedding here when she's older ??)
Lindsey G, Marketing at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you for taking time to review your stay. We are delighted that you enjoyed your stay with us and chose us to for your anniversary stay. We look forward to welcoming you again.
We had a canopy bed suit and it was lovely. Really big and a nice bathroom. The staff were friendly and helpful and we enjoyed our stay. Breakfast was ok but nothing more. Had dinner in the hotel pub and it was pretty average. Enjoyed walking around the grounds.
Lindsey G, Marketing at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you for taking time to review your stay at Orton Hall Hotel & Spa. We are delighted to hear that you found your bedroom to be lovely. Thank you for your feedback with regards to your breakfast and your meal in the Ramblewood I have passed your comments onto our food and beverage team. We do hope that you will stay with us again in the future.
Dont book any treatments i had a fully body massage and a pedicure and they were terrible. The rooms are dirty, the therapist had a very bad attitude and the nail clippers didnt even work. Towels didnt look fresh ,filthy hand marks on most of the cupboards.I never complain anywhere but my experience was terrible.
We stayed a few nights for a conference, I was disappointed with a few things. The building itself is very nice, with several of the function rooms full of character, nice architecture and stained glass. The grounds and outside areas are also very pleasant with loads of car parking space. The bedrooms are perfectly acceptable, especially if you like late 90s pine furniture, but as others have said, they're getting a bit worn round the edges in places. There were some mix-ups with bedroom and meeting room allocations, which when that's the business you're in, isn't really good enough. Blaming it on a change of events coordinator isn't a good excuse. Breakfasts and lunches were quite good, no complaints. We had an evening meal in the hotel one night and it was the worst thing about our visit. Despite pre-selecting our meals some weeks beforehand, they still couldn't serve any of the 3 courses to the whole group within what I would call a reasonable time. The entire menu appeared to be pre-processed, pre-prepared, reheated from frozen. If I was at a Brewers Fayre chain pub, that would be okay, but I'd expect better here.
Orton Hall deserves praise for its hospitality: Katie on reservation, Donna at reception, Dom during breakfast service, those responsible for the cleanliness of our room and also for the food from the Ramblewood Inn (room service in the hotel lounge). Thank you. The parkland and woodland setting of the hotel and our dog-friendly room were also great, and, indeed, the hotel itself has a super position in a suburban village whilst providing easy access to all main routes. I also availed myself of the pool and spa facilities, and actually managed 50 lengths without a ball, ring or lilo insight. This too would be a draw for me to return, as well as for other future guests. I think that the transition from stately home to girls' school to hotel and wedding venue has resulted in some strange aspects of design, notwithstanding the fact that a lot of money has obviously been invested. True, there are aspects of the property that need updating; however, we felt that our stay was extremely good value. We would also suggest more outdoor seating around the hotel, pub and parkland: in the warmth of the evening we struggled to find somewhere to sit outside in the open air where we could enjoy a meal or drinks. We look forward to returning and once again thank the staff for their kindness towards ourselves and our dog, Lucy.
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you for taking time to review your stay at Orton Hal Hotel. It was lovely to hear that you had an enjoyable stay. We have taken your comments on board with regards to the outdoor seating and this some that we will look into improving over the forthcoming months. We look forward to welcoming you and your dog Lucy in the not too distant future.
We had a fantastic Vow Renewal at Orton Hall. All of the staff were great. They made us so welcome and were always on hand to make our stay special. Top marks to them all. The hotel is in some lovely grounds and has a pool and spa. There are plenty of comfortable rest areas for people to sit and relax. Breakfast is good and the Ramblewood Inn next door has good pub grub with lovely staff.
Lindsey G, Marketing Exec at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you very much for taking time to review your vow renewal. It was lovely to hear that you had such a special day. We have passed on your comments to the team.
Building itself is beautiful but the rooms are quite grim, torn furniture, stained carpets and paint pealing off the walls. Towels and bedding also had a funny vinegar smell. We only stayed for one night which was more than enough
Lindsey G, Marketing Exec at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
We are very sorry to hear of your disappointing visit. We are currently in the process of a refurbishment schedule and the room that you stayed in is due to be refurbished next month. We do hope that we could welcome you back in the future so that you can see the results of our on going refurbishment programme.
A traditional manor in lovely location, very quiet and picturesque. Our room was very comfortable and peaceful, good bar and restaurants. The decor was delightful and everything about the hotel was as expected. Breakfast was only average in way of content, but the service was friendly and helpful. Cooked food was fine, it was cheese and cold meats that let them down mostly. Cold meats were too fatty, the cheese not original being individually sealed average packet white and red, lacked presentation or individuality for this establishment. Service throughout was superb, so would not hesitate to stay there again. Located only ten minutes from the city by bus, close to Nene Park and golf courses, in a very smart part of Peterborough.
Lindsey G, Marketing Exec at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you very much for taking time to review your stay at Orton Hall Hotel & Spa. It was lovely to hear that the service was superb throughout your stay, we will pass on your comments to the team. With regards to the breakfast I have passed on your comments to the Food and Beverage manager to look into. We hope that we will have the pleasure of welcoming you back in the not too distant future.
Just spent a night here, hotel staff all excellent and friendly, food in restaurant and service very good, good size room and comfortable bed, but hotel needs a bit of a freshen up, not quite what I would expect for a 4 star, although i except it is a period property bathroom had a green suite from the 80s, marks and scuffs on walls , door frames damaged at the bottoms, spa area pretty disappointing, metal roof trusses all rusting, loungers all stained, tiles missing in steam room, sauna benches slats badly sagging and potentially dangerous, jacuzzi pretty small, relax room was just some loungers ( again all stained ! )and a few battery operated candles, no ambience or mood music. Ramblewood inn bar again very dated, and more suited to a butlins from 30 years ago, staff very good but you have to walk out of the hotel to get back into it, not very good when pouring with rain !
Lindsey G, Marketing Exec at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you very much for taking time to review your stay at Orton Hall Hotel & Spa. It was lovely to hear that you found all of the staff to be excellent and friendly. I have passed your comments onto the team. We are currently in the process of a refurbishment schedule and the areas you have commented on are all due for refurbishment over the forthcoming months.
Room decoration/carpets needs some TLC. Overall, quite clean. Quite enjoyed the restaurant on-site and next door. Cannot comment on pool or gym facilities, as never used them. Staff were very helpful, although the bar was not open until after 20:00 on a Sunday, so had to go elsewhere in the evening. Quite strange for Best Western hotel.
Stayed for 2 nights in different rooms. Both room spacious, light and nicely decorated, bedding and pillows very comfy. Good bathroom facilities. Hotel really beautiful, ground also lovely. Staff friendly and helpful.
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you very much for your kind comments. We look forward to welcoming you back.
First time staying at Orton Hall and would definitely return. Rooms were comfortable, clean and spacious and location gives it a secluded, country setting although not far from amenties and City centre. Pool is one of the best we have been to at a hotel and the hotel restaurant menu was excellent. The decor and ambiance of the Huntley Restaurant is perfect for a special occasion and the staff are attentive without being intrusive. the food was excellent and good value too. The Ramblewood Inn jars slightly with the rest of the hotel and could be a bit more cosy but I'm sure when the sun shines and it's possible to sit outside it feels very different. Staff at the hotel are friendly and helpful and for a three star hotel Orton Hall definitely exceeded our expectations.
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you for your lovely review. It was lovely to hear that we exceeded you expectations. We look forward to seeing you again soon.
We visited the spa as a birrhday treat for my partner, on arrival staff were friendly and facilities were clean and tidy. We have been here before so know what to expect. However when having our last treatment of a facial ( I have also had a facial here before a few times and know how it's done ) My face was scrubbed so hard by the women, she clearly had no idea what she was doing, then applied cream which I later found out was not suitable for my skin type. As my skin was so sore from the scrubbing the cream burned, I told her it burned and she removed the cream only to apply more cream. I asked what cream it was and she had applied the same cream that was on the first time so then rubbed it off with the flannel and that was all for my facial. By face was bright red and burned, for hours after the treatment my face stung and I could not hardly touch it without pain. My partner complained to staff at reception and all the said is it was a shame, did not offer and money refund or appology to myself. I have sent emails to Orton hall peterbourgh and I believe these have been ignored. Very upsetting and will not return, nor will I recommend this place.
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
We are sorry to hear of your disappointing experience at Imagine Spa We have passed your comments onto the spa management team as this is run independent to the hotel. If you would like to email me on firstname.lastname@example.org with your contact details. I will ensure that someone from the spa contacts you personally to discuss your issues.
Eight of us have just had an amazing weekend at Orton Hall. The staff were so helpful and friendly, especially a girl on reception called Ellie and the night staff when we came in after our nights out, we think his name was Adam, special mention to him! We will 100% be back and will tell other friends about it. Couldn't fault anything, the rooms were lovely and clean, we had a lovely afternoon tea and felt very chilled out!
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you very much for your great review. We are delighted that you enjoyed your stay with us and appreciated the friendly service. We look forward to welcoming you again soon.
The best hotel you could ever wish to stay in. Katie the lady in charge of group bookings was exceptional, informative, helpful, patient I cannot praise her enough. The rooms were clean and comfortable & filled with character in the old original house, the building is beautiful, in the most fabulous grounds, the breakfast was excellent BUT the best and most incredible fact about this hotel is that ALL the staff, that is every single person we dealt with were incredible and a credit to the hotel. Everyone was so friendly, helpful, fun, nothing was too much trouble, they all cared. It truly was outstanding and all of my friends who came to stay said the same thing. So a HUGE big thank you to you all. You are a credit to the hotel.
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you for posting a review following on from your recent stay with us. I am delighted that you had a thoroughly enjoyable experience with us and found staff members friendly and personable. We have passed your comments onto the staff. We look forward to welcoming you back to in the not too distant future.
Stayed her for two night while visiting this area, the hotel was impressive, and the room had everything that you needed very comfortable. We ate in the adjoining pub and both meals were excellent. Breakfast was good, and on the afternoon I spent time in the Sops swimming, steam room, Jacuzzi then a lovely relaxing massage, being a guest f the Hotel I received 25% discount which was great. All in all a great stay
We thoroughly enjoyed our one night stay at this beautiful old hall. Our bedroom was very comfortable, scrupulously clean, large and airy. We decided on a light lunch at the Ramblewood Inn and eatery in the grounds - which was very delicious indeed. At dinner time we ate in the beautiful Huntly restaurant. However, we were quite disappointed with the mediocre food - quite tasteless. We wished that we had returned to the Ramblewood Inn - where we had enjoyed lunch. Breakfast however in the Huntly restaurant was buffet style and thoroughly enjoyable. We did not use the spa as we spent time exploring the beautiful grounds of the hall. If we are in the area, we certainly will use this hotel again - but will take dinner at the Ramblewood Inn.
Good stay, excellent afternoon tea. Huge room, four poster bed (wasted on me, i found it claustrophobic, but most people would love it). Found a little secluded bar, excellent barman, very chatty and made my evening.
The Building is lovely, but in real need of some TLC. My room was smashing, double aspect windows. Staff lovely, but need more training and again some tender loving care. They do their best. Confusing that you use the spa, but can't place the charge onto your room. Apparently different company, that's fine but we did not appreciate being chased for payment when we were resident in the property. This aspect needs to be sorted internally.
Park & woodland location. Easy to find. Close to the town. Historic building. Upkeep must cost a fortune. Clean comfortable room. (excused for lack of natural daylight) Excellent breakfasts.Top class leisure facilities. Great value and a great experience.
Lovely olde world hotel, nice rooms, very clean, comfortable large bed, in a very quiet location no noise at all, good varied breakfast, nice pool, would definitely stay here again, handy for city centre, nice country pub next door
I use this hotel on a regular basis for work. The rooms are comfortable and clean and provide tea and coffee facilities. The spa facilities are very good with a nice sized pool, sauna and steam room and the option of purchasing spa treatments. The Ramblewood restaurant has a good selection of food. There is a good choice of breakfast at the hotel. The staff are very friendly and helpful. I would recommend this hotel.
A group of us stayed here for my sons 18th, what a great time we had! The rooms are large with comfy beds and heating you can control yourself. The food in the main restaurant was delicious and it was good pub food in the Ramblewood. There are lots of different seating areas indoors and out , the hotel is next door to a lovely park with lakes and very close to Peterborough centre. Pretty ideal all round!
Thankfully the GPS led me to the doer as the street signage wasn't the best. However what a gem. The building itself was gorgeous the reception was low key quality relaxed yet stylish. The rooms were modern a good size with good amenities. A comfortable bed and great sleep The spa is a definite visit. Book early for a massage. The mani pedi (male) was amazing. On the grounds is a nice pub that has a good selection of drinks though average pub grub. A fantastic formal restaurant with phenomenal food. I struggled with the house red wine though after settling in the chateau neuf de pap which was extremely nice. We took the breakfast package and it was probably one of the best I've had around the world. A great selection and all presented well. Just order your coffee or tea as you sit.
We arrived a little early so decided to eat in the Ramblewood restaurant. We weren't given the key until 2pm so please don't turn up early. We had a room on the first floor,there are no lifts so if you are unable to get up stairs please mention on booking. I was a little disappointed with the room. It was very small. Not like any of the pictures at all. The bathroom was so small it only fit one person in and you had to move to s certain spot to close the door. There was no bath, but a big walk in shower that was very good. The facilities in the room were good, just that it was a tiny room. We went for a swim in the pool and a steam in the steam room. The sauna was not working. The area was clean Xmas tidy. I had to ask for a robe as there were none in the room. Yorks are provided We are in the Ramblewood restaurant in the evening. The nights sleep was good. Breakfast is a pleasant affair. I couldn't fault it really. There were plenty to choose from. Cooked English, continental, gluten feee, diabetic jams. After breakfast we packed and left. I don't know if I'd return. Perhaps I'd ask for a different room next time. It was so disappointing. Apart from that it was very good.
We stayed at this hotel following a wedding and it was just ideal! We had a comfy bed and breakfast for a reasonable price. The room was really spacious and clean and had all the amenities required. We would recommend this hotel for anyone staying in the area. Although some of the furnishings could have done with some updating, we had everything we needed at a good standard.
Generally the accommodation, facilities, service staff and ambience was what one would expect from an historic local building conversion and gave a good impression that one was about to experience an aristocratic experience. Indeed from arrival, pleasant reception staff, to dinner we experienced nothing but willing assistance. It has to be said that we dined in the Ramblewood Inn which produced the required food timely, hot and with genuine pleasure. A fairly pleasant stay in our high ceilinged room with an appropriate four poster bed was spoiled only by what I can only describe as a Blue Circle Cement mattress which I defy anyone other that a Hindu Guru to enjoy. Then to the really irritating and insulting experience. BREAKFAST stated as being served from 0645 until 0945. Imagine entering a huge room full of dining tables as we did at 0925. Some used, some ready and some in a state of indecision. You are faced by five staff in conversation. You are ignored until such time as you initiate your arrival by saying "Good Morning" which is finally acknowledged with a reply! You then have to ask where to sit because the information is not proferred voluntarily. My wife goes to get fruit juice/cereals for both of us because of my mobility problems. There was no tomato juice which was advertised as being available. There was no member of staff to request the said item. Eventually a member of staff uttered the classic statement "has any-one asked you if you would like coffee or tea." I informed him that no that was not the case but that I would like two poached egs for my breakfast. These were delivered perfectly cooked, in time and added to sausage bacon and mushrooms that had been cooked, in my estimate, at 0645 for breakfast start. Not a match made in heaven. We needed some butter but could not find anything other than a generic margarine. A passing member of the dining room staff said "oh do you want butter? I'll find you some". Leaving my wife to follow to get what we wanted. I have never been so happy to leave a meal out as I was that day. I had paid a lot extra for this overnight break for my wife on her 70th birthday and feel guilty because I chose a venue that not only failed to live up to my expectations but fell well short of the standards she deserves. To add insult to such atrocius service I recieved a standard email from someone on behalf of the supposed Deputy General Manager at this hotel who stated that " I would like to apologise for not exceeding your expectations." In all honesty I would have been happy to have my expectations met let alone exceeded. I also have to state that the email address had the following notation email@example.com. Ignored or hiding behind technology you decide. I have taken no pleasure in writing this review as I prefer to see the positive side of establishments I stay. In this particular case I have reluctantly had to tell the truth.
We stayed in room 174 which is on the first floor. This is an executive room which comes with a nicely decorated en -suite bathroom and was pleasantly warm and a welcoming room.The bed is spaciously sized and comfortable. The room is quiet and we were not disturbed by other visitors nor passing traffic. It is a large room with views over the little church. There is plenty of hanging space and drawers. we made full use of the spa facilities on site and whilst using the facilities robes and towels were provided with free water and herbal tea within the spa area. there was two restaurants too choose from which both offer a good range of food.
Rooom 145 - Thought it may be noisy where it was placed but it was quiet. Overlooking the cemetry Large room, comfy bed. Two large windows which are traditional and therefore let the cold in as they have large draft gaps in them. Only one radiator was turned on and couldn't get the bathroom radiator to work. On a weekend with snow - heat was needed. Though once in the bed the duvet kept us warm. Cleaner needs to spend a little extra time in the room - someone should point out that Autumn leaves behind the radiator is not an authenic look. The radiators can be cleaned under and behind and the skirting boards could do with a wipe too. The spa area was good - clean and tidy. The staff were friendly. The bar was dark and stuffy and when we asked the barmaid if she could recommend a taxi firm she looked at us like we had asked her to stand on her head and sing a song. Another customer recommended a firm who were very good. Wouldn't recommend it.
We stayed in room 242, very spacious with a lovely four post bed. The room was clean and tidy with a pleasant view over the hotel grounds. The room was on the top floor and so pulling a suit case up 3 flights of steep stairs wasn't ideal however we managed. Breakfast was nice, there was a wide selection which catered for all. Spa facilities were super with both of us having a very relaxing back massage and staff were lovely and pleasant. However in the evening we were shocked at the prices of the hotels restaurant menu. It did state it was A La Carte, however the prices were ridiculous, the cheapest option was £17.50! We decided to go to the Ramblewood Inn instead where we had the worst carvery we'd ever had! The meat was overcooked, the potatoes were burn't so badly they were black, the vegetables were dry, the mash potato was mistaken for a bread sauce because of how runny it was and the gravy was watered down far too much! Would definitely not recommend it however I don't believe it is owned by the same owners as the hotel and so that is why my overall rating is not effected by our visit to the Ramble wood Inn.
We stayed in room 145 which is on the first floor. There is no lift so this was not too far to carry our luggage. This is an executive room which comes with a nicely decorated en -suite bathroom and was pleasantly warm. There are two sets of windows so the room is nice and light. The bed is king sized and comfortable. The room is quiet and we were not disturbed by other visitors nor passing traffic. It is a large room with views over the little church. There is plenty of hanging space and drawers and we appreciated the robes. The safe did not work during our visit and although we told management, it was not fixed. Breakfast was included in our price. There was plenty of choice but the precooked eggs, bacon etc although warm seems to be hanging around for a while and dries out. Go for the freshly cooked poached eggs or kippers and you will be fine! The staff were friendly and helpful. tTis is lovely old hotel with lots of history and beautiful features. Well worth visiting.
Four poster bed , lovely large room . Ate in Rumblewood next door to hotel. Food was nice , breakfast was nice in hotel but hot drinks were only luke warm . Pool look nice but due to short stay didn't have time to use , sauna was out of order .
The place is dated bedroom cold when I complained the receptionist said she couldn't apologise for the weather .Had dinner there food okay not to any great standard Waiting staff sirly his manner grated a bit should become a mortician The whole experience is completely forgettable Next time I stay at the Marriott
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
We are sorry to hear of your disappointment during your stay. We have passed your comments onto the General Manger.
Room OK, housekeeping staff friendly and polite, but the waiting staff and food at lunch were beyond awful. The waitress was surly and rude and the food terrible. The staff argued about how many vegetarians we were allowed, grumbled about having to provide food, walked away without saying anything when asked for things. It was very Fawlty Towers. The evening meal was edible (so an improvement there) but far from good. And massively overpriced for the quality. Sunday morning there were no towels in the spa so I had to go back upstairs to get one from my room. Showers near the pool were a pathetic trickle that it wasn't possible to stand under. I've been here once a year for several years for an informal conference but won't come again. The grounds are lovely, and there are some quite nice, big rooms. But there are also some basic, dreary rooms (same price, just pot luck which you get).
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
We are extremely disappointed to hear of your recent experience at the hotel. As you have raised a number of issues we would be extremely grateful if you could let us have your contact details so that the General Manager can discuss this with you in person. Please email firstname.lastname@example.org We can then address concerns in the appropriate manner.
The place is set in woods very nice ?? The reception is in a very strange placed . We visited the spar pool ????? This was a small area with few tables . We went for a mud treatment and afternoon tea . Pre order on arrival for 2 o'clock call . The pool was okay changing rooms cramped and toilets dated . The mud treatment was funny ?? Sit in a headed chair We had to apply the mud and a mist and light rain ?? fell on us . Then without knowing a massive down fall Off rain ?? this washed the mud off . We didn't get a called for the food we asked ?? The afternoon tea was £14.95 Not value for money . A few sandwiches ?? one scone one cake And a fool ( we were the fool for having it ) I would not go back . This place needs a make over
One night stay - what I saw was excellent. I arrived late and left early so didn't eat there but the dining room looked very well laid out. Pool and spa were excellent and certainly better than other 4 star hotels I've stayed in.
Second visit and was certainly every bit as good as the first. Fantastic service from the moment I called to book until we checked out. We requested the same beautiful room we stayed in last visit and I would highly recommend it to anyone. Seriously if you are looking for a beautiful quality hotel in this area you won't find better than Orton Hall . Great value too
My wife and I were attending a Christian Leaders conference at Kings Centre in Peterborough and needed somewhere to stay overnight. Orton Hall was convenient, about 7 miles from the conference, and we enjoyed a swim and evening meal. The room was large with a sitting area and en-suite bathroom and a comfortable bed. The staff at reception were friendly and we were well looked after in the restaurant. £176 for DBB, including a bottle of wine, was very reasonable.
I'm writing review while relaxing in our lovely room stayed here with my sister to celebrate her 50th birthday. Hotel is lovely with some nice features we had a twin room which was very spacious with comfy beds. Breakfast was help yourself and good quality really enjoyed it. The spa and pool was great nice and clean we had a swim and enjoyed the sauna and steam room also some lovely walks not far from the hotel. We dined in the Ramblewood inn both nights food was very good and the staff were lovely will defiantly return for another stay in the near future.
We had a nice stay. Check in was quick. We had to go back outside to get to the room and also to get to and from the pool. The room overlooked the river which would be nice in the summer. Our room and beds were very comfortable. I used the pool twice. I think the water was heated a bit as it was easy getting in. Breakfast was great with a large sitting area and the girls working there were excellent. I would recommend this hotel.
This is a lovely old building in secluded grounds. Just what an old English manor house should look like .The pool and spa are a massive bonus and whilst some people say "tired" I would say super comfortable. Well worth a visit
We went for my husband and my birthday with our son & his partner our room was an accessible room with a very large walk-in-shower as I'm in a wheelchair and it was brilliant for me, both our rooms where very big, clean & comfortable. The breakfast was amazing there was nothing that you couldn't have. I did think that the pool was a bit small for the size of the place and there was not enough loungers for everyone, but in saying that we will go back again, the girls on the reception desk could not do enough for you, we wanted another pillow we got it we wanted another heater (only because of my condition) we got it. Over all a very enjoyable stay.
Stayed here for one night whilst on business. Very welcoming reception staff who checked me in very quickly. Room very well equipped, very clean and comfortable. The bar restaurant (there is also an a la carte) was relaxing and offered a good selection of pub type food. My homemade burger was delicious (although the chips portion was minuscule!). I didn't use the pool or gym due to time but am due to stay there for four days soon so intend to make use of this facility then.
We had a lovely stay, beautiful hotel and friendly staff. Excellent customer service, quick check in and made to feel very welcome. Would definitely stay here again would recommend. Plenty of free parking too which was a bonus.
As others have said, the staff in the hotel cannot be praised enough, and it is always a friendly stay. However, the hotel does need some money spent on it for redecoration and modernisation. The pub next door isn't that great for food / service, though perfect if you have kids. Keep to the main restaurant / hotel if you're adults-only.
Made an off the cuff decision to take the fiancee away to this hotel. Loved every minute. Classic old building with alot of heritage. We stayed while they had a wedding on and everything was very professional and all the staff were very friendly and accommodating. The 4 poster bed room was fantastic.
had a loveley 2 night break everything about it was nice clean and spacious room spa was big with plenty of loungers to relax on food was good ate in the adjoining pub and breakfast was hot and plenty of choice, location, was good will be going back
We stayed here for 7 nights in two rooms while visiting family over Christmas in Peterborough. The original part of the hotel was built in the 70s, with the front part added later. There was some upkeep construction going on. The lobby and rooms reflect their date of construction but are overall well cared for. The hotel has a heated pool and reasonably fast free Wi-Fi and a small exercise room. Staff were all friendly and helpful. The included breakfast is in the older part of the hotel looking out on the river, which is nice, but the setting could use some updating, a broader selection of non-carb items and better coffee. We ordered in pizza one night using the provided discount but found it expensive even at that. There are a few nearby restaurants that are handy. Bercs steakhouse is a 5 minute walk and was very good. Overall this is a nice little hotel which is clean and comfortable for the price, which would benefit from some updating.
Visited for the second time this year. Stayed two nights in an access room which made our stay comfortable. Staff are friendly. Hotel is clean. We had some noise during the night (that's due to other visitors to the hotel). Bedroom was warm perfect temperature for us, comfortable bed. Shower was good temperature. Buffet breakfast is organised well, the breakfast room was lovely and warm. Lovely grounds to walk around after dinner. Pool, Jacuzzi, steam room and sauna, all fabulous. Will visit again.
This hotel has been our home every christmas for the past four years. To be honest reading all the reviews from past customers, to me it seems as all they want to do is complain. Well i must say is "grow up" this hotel offers the best atmosphere anyone could wish for. Nicley decorated rooms especially to old section, includuding large beds and massive baths. They go out of thier way to look adter you. The spa includes a pool, steam room and sauns, relaxation room with drinks for free. Also gym and treatment rooms. The pub next door offers good bar meals with a quiet relaxing bar with resturant in you prefer. For me the Huntley restaurant has the best menu anywhere, over thenfour years we have never been let down with the alocarte food on offer. So please dont ever be put off by these one off bad reviews, this hotel will always go above and beyond to make your stay as memorable as possible. There are some very sad people out there that will always pull a place down just for the fun of it. Just enjoy your stay.
This is a nice little hotel, with friendly staff, but is in serious need of modernising...especially in the rooms, which are very dated and tired. We enjoyed a relaxing stay, with a nice afternoon tea on arrival (pictured) in a comfortable sofa area of the hotel and the staff looked after us very well for this, plus check-in, check-out and any queries we had during our stay. One service issue I feel needs changing in this hotel is the "£3 tray charge" for ordering a beer to the room. My wife is pregnant and was having an afternoon nap in the room, so I thought I would order a beer from room-service/the bar to enjoy whilst I watched TV when my wife slept. I phoned through to order it, but when I was told it would essentially cost £3 to have the beer delivered to the room, I decided to wander through the hotel and get it myself. This was a bit of a headache, as you have to walk outside the hotel to get to the bar and it was almost down to freezing temperatures outside. I felt an easier way for the hotel to deal with this would have been to say "we have a £3 tray charge for room service orders below, say £10". In which case, I could have ordered something extra and still been able to relax and have this brought to me rather than having to trek outside. The rooms were easily the weak point of the hotel, which is a real shame as they are actually quite spacious and well laid out, but are just tired and dated. There was no heating in the bathroom and only a radiator in the bedroom, but the bathroom door would spring itself closed, so I had to wedge the door with something to even allow the bedroom radiator to warm the bathroom. As you can see from the attached photos, the bathroom had some very dated tiling and plumbing. If this was brought up to date and modernised a bit, these rooms would be great. Cleanliness was also a problem though...the water glasses in the room were covered in greasy fingerprints and didn't look like they had been washed properly in a while.
We had a great afternoon tea and the gluten free tea was FAB, We are going to return but with a group of friends to celebrate my husband's Birthday. ??. The service was good and friendly and we were able to sit on comfortable sofas in a great setting.
Great room (went for a 4-poster bedroom) in a lovely old building for a night away. Nice pub next door, perfect for getting in to Peterborough Centre. Quiet grounds, no noise even though there were Xmas parties going on downstairs. In terms of the Spa, if you're staying at he hotel you can use this for free from check-in until check out.
Quieter rooms, other guests respecting other guests when functions are on. Perhaps putting guests that are just staying in rooms away from the other guests staying due to wedding parties. We stayed on 1st and 2nd December and both nights where rudley woken by other guests either banging doors or screaming obscenities at each other. I am not being a party pooper and everyone is entitled to let their hair down now and again but when I complained the receptionist the day we checked out she didn't really seemed to bothered apart from apologizing. I used my hard earned points to take my wife away who had recently lost her mother and although a monetary couldn't be offered it was only me saying a points refund would help but she was still reluctant and only offer 1000 points to try and appease me. However this does fall short especially considering the service during breakfast, not only were we asked 3 times what our room number was the plates our poached eggs where bought out on cold but that didn't matter because so where the eggs and complimented the coffee. The orange juice was perhaps the cheapest money could buy likewise the wafer thin bread but also the missing red berries that other BW hotels provide. I am likely to change hotel chains because of this experience.
As the title asks - because that's what happened to us! They let out a room where the toilet didn't flush! How can that happen?Really poor - certainly not 4 star or anywhere near to it. No communication with requests between staff, told to book restaurant ourselves when we requested reception to do it - we didn't, we ate elsewhere. Hotel living in the past. Peeling paintwork, shabby carpets.
Visited on 2nd Dec to 3rd Dec for our wedding anniversary. Lovely reception staff. Had evening meal in Huntley restaurant and the food and service was great. Visited the pub next door for lunch and again lovely food. Nice surroundings too and rooms decent too. There was no noise in the hotel either. Now brings me onto sadly the reason why we will not return. Was told at time of booking that we could have use of the spa facilities on both days ( as every other spa hotel does we've been to) feel really cheated we saved our relaxing day for the Sunday for massage and the use of pool etc. Only to find we couldn't do this as the rules had changed and if we wanted to use facilities after treatment we had to pay another £30 each? What a disappointment!!! We thought we had found our place as we go to a spa every anniversary. Even when I complained at reception nothing changed. Be warned peeps you won't get the deal you agreed at booking and would advise get it In writing. Shame and spoilt things for us ??
Helpful and friendly staff who try to accommodate all requests. Noise can be an issue with doors slamming, and some rooms need an overhaul. However, very convenient for city centre in a quiet location.
A lovely old building which should house a wonderful atmospheric hotel. On arrival I was greeted by a fast talking overly slick disinterested female. She reeled off all the details and was just not warm and welcoming. The room service order was wrong on the first night and nothing really improved. The service at the carvery in the bar restaurant was just awful. Slow and ill mannered. When I queried it was told that the chef 'had other things to do in the kitchen'. Not impressed. If a carvery is offered then the chef needs to be there to carve and nothing should be more important than a customer. We spoke to the manager who said he was new and would deal with it. The meal that went wrong was refunded but I really do get very fed up with there always being something wrong!
Had a single night here whilst traveling on business. I had a requirement for a Ground Floor room with easy access to my car. All of this was sorted out with the minimum of fuss allowing me to sample the delights of the Pub menu and the Gin selection! Cant praise this place enough.
we have stayed here 4 times now and have never been disappointed. Good for football trips in east anglia or the bedfordshire area. a bit pricey but the rooms are spacious and clean. there is also a pool and gym. the huntly restaurant is posh nosh good quality. 2 miles from centre so easy to walk direct or along the river (45mins)
Stayed here 1 night for a work meeting. Room was very dated, bathroom needs refurb. Breakfast bland and certainly not worth the extra £15 I was charged - shocking that there was no butter, only margarine ( Peterborough being in the heart of the agricultural community) At checkout no-one asked if my room was ok or if I enjoyed my stay etc. Poor service, poor value. Shame as it's a lovely old building in parts.
Staff were so kind and helpful. The spa treatments were so relaxing. The breakfast was absolutely delicious. The room had a huge 4 poster bed, extremely comfortable and the whole room was so spacious and clean. Can't wait to go back. Was just the place to celebrate our wedding anniversary.
Listen don't get me wrong this place is clean and the staff courteous but my god it's been frozen in 1982. The restaurant is empty, never seen anyone else in my three visits in there and there's more glasses and cutlery per table than I've ever seen. Rooms are spacious but again dated... I mean who has pine furniture anymore?
I have stayed at this hotel on my several trip to Peterborough. The Best Western has it all with friendly staff, very updated facilty, great breakfasts etc etc. It is in the heart of the city and located in a very scenic area next to the river. I have never been disappointed.
Listed are the things I aporeciated: warm towels, constant hot water, comfy beds with deep mattress toppers, large quiet room (except for the screaming elephants at 2am after a wedding - why can't people think of other guests?), good breakfasts with plenty of choice, friendly staff, plenty of parking and batteries quickly replaced in the TV remote control! All in all, yes, I would return! Hotel ratings not working below so Service - excellent: cleanliness- excellent and value about right for what you got.
A great night. Really well organised reception and dinner hall. All serving staff were helpful, polite and looked like they enjoy their work. The food was fantastic and no one forgot about my GF selection.
Comfortable, Quiet, huge room with Four Post Bed. What more can I say. The bed was huge and very comfortable, very quiet and homely. The room was over the restaurant and overlooked the fields and Peterborough United FC training facilities could be seen in the distance. Large car park, friendly receptionist. This hotel was one of the best I've stayed in.
Stayed here for 2 nights on the 5th and 6th October 2017, with my wife and son and had a really relaxed stay. It's a beautiful building with large comfortable rooms. The spa and pool are lovely and the food in both restaurants was very good. The biggest plus was the staff, all the restaurant staff were fantastic, especially with my son. Donna on reception was a god send when I needed a number of things printing for a graduation ceremony I was attending. She was very helpful and patient as there was a fair amount I needed. She was also very helpful with plans for the next day in terms of traffic and parking in the town. Definitely recommend this hotel.
I had booked for a room with a bath and was given one with a shower. Luckily the very helpful Receptionist immediately moved me to a much nicer room with bath, and did it without making me feel uncomfortable. The room was extremely comfortable and I would stay again. Very friendly.
Booked for our wedding night, whilst it wasn't the cheapest hotel I wanted one that was slightly more upper class. From the pictures it does look this way. However our room was out dated and dull. It didn't feel cosy, just more Im visiting my grand parents home. Also no surprises for our wedding night in regards to upgrades or freebies which would of been a nice sentiment. Me and my wife ultimately leave a poor review because of the above. However, staff are good, friendly, food was good and rooms clean. To get a good review you need to tick all the boxes and giving the guests a nice room is a must. Not like I'm walking back in time as I walk into a room.
Lovley welcome used spa and had treatment serial mud, didn't quite understand the procedure needed a clock in room.Room lovley goes with period of property, tv large, kettle, bisciuts and various drinks to choose from.
We stayed one night as part of a party celebrating a birthday. The hotel is impressive, our room was very comfortable and the food was beautifully cooked and tasted great. Unfortunately, at times the restaurant service was poor or lacking . Our evening meal was going well until 3 of our desserts were either forgotten or delayed, arriving 20 minutes after the other members of our party. The self-service breakfast was a shambles. There were no plates for the English breakfast and half of the serving trays were empty (no bacon, hash browns, fried eggs, scrambled eggs). The plates took 10 minutes to arrive while the food took a further 15 to 20 minutes to arrive. Most of the staff were trying to help and were polite and courteous, other than one staff member who was serving coffee and tea and replenishing the English breakfast. I don't know what her name was as she didn't wear a name badge but she was curt, rude and unhelpful to many of the guest. When we left there was a queue of approximately 20 people waiting to come into the restaurant. Overall it is a nice hotel but the restaurant service needs to improve.
Really lovely hotel set in large grounds. Great pool, nicely furnished public areas and Pleasant restaurant with good food and friendly staff. Also a separate restaurant/ bar with affordable menu. Room was large and comfortable. Only downside is no lift and room was at the end of several corridors on first floor so problematic for someone with mobility issues. Would still return though!
We booked 2 nights here. Friday and Saturday. Friday ok but restaurant expensive. We are used to fine dining but this is overpriced and too pretentious for a place like this. Saturday is totally different. 2 functions involving music till midnight. And our room is above a function room. Totally Unacceptable ! No warning when we booked that this was the situation. AVOID AVOID unless you are having a function here! And Darren the duty manager really doesn't care!
Let me start with the positives... the bed was comfy, the staff friendly and breakfast buffet plentiful Let me go on to the negatives... the room was extremely dated, the bathroom suite had seen far better days, the bath support handle was loose, the toilet seat and lid were white (the whole suite was a 1980's green colour barring the toilet seat and lid!). The shower was as powerful as a dripping tap! There was no bottled water, no fridge/ mini bar, stationery. Cracks in the ceiling, water marks on walls, you heard the neighbouring rooms when they turned their water on. Cups and crockery were left in the hallway floor all day after someone had tried room service (we checked in at 2pm and it was still there at 8:15pm!) Generally, for the cost, a wholly underwhelming experience. We paid for a better than average room - I would hate to have seen a basic room!! Would never go again, in DESPERATE need of a serious upgrade and some love!!
On arrival today, Donna worked really hard to get us the room we wanted for our 4 night stay. We can't thank her enough for making such a supreme effort with the perfect result. It is such a pleasure to arrive at a hotel and not be treated as a nuisance for wanting to change rooms.
Visited for a friends wedding and had a fantastic time. Was a fantastic wedding venue, the greenhouse for the ceremony, the gardens after and then the dining/disco area were all excellent. My hotel room was large and I had a very comfortable nights sleep. Breakfast in the morning was continental and hot Buffett style with an excellent selection. Before I left I also visited the spa (included in my stay) and enjoyed the swimming pool, steam room and jacuzzi. Excellent for all aspects of my stay!
An historic building transformed into a good 4 star hotel. This is our second stay and will go back again. Hotel staff are superb, nothing is too much. Restaurant good for buffet breakfast and evening meal, Spa facilities are great and discounted if staying in hotel. Age of hotel means no air con and in warm summer months rooms are very hot.
This is an OK hotel, very conveniently located just a short distance from the M1. The rooms are clean and it's in a nice setting, but the food choice is odd, being a choice between a rather old, formal a la carte restaurant in one of the old rooms in the manor, or a rather skanky pub just outside the main building, offering very average pub fare with little imagination. We chose the latter as didn't fancy all the purée and jus options on the a la carte and were rather disappointed. The other slight moan is that it advertises a gym, but doesn't really have one. Two steppers and two treadmills in a tiny room off reception don't make a gym, although the connected spa looked better. On a more positive note, it is located in some nice countryside and there are nice walks (and runs) to be had through the woods and village
Lovely big double aspect room with large TV, free WiFi, alarm, ironing board, iron, safe, nice toiletries, and a biscuit. Bed was OK with mattress protector. Armchair padding more or less gone though. Use a pillow. I've had better and worse breakfasts in a Premier Inn, and that's the standard really but at twice the price and more. OK, that's it, wouldn't pay extra if not included in rate. I was going to use the pool and steam room but didn't get the time in the end. Good parking. 10 to 15 minutes from the city centre. The attached pub is truly awful but has its own TripAdvisor page. However it's a beautiful location and spotlessly clean accommodation in a character property. The shower was great and the bath has grab handles so feels very safe. Excellent value deals seem widespread. 4 stars for 4 star experience. I knocked a star off for the lack of decent informal food options and no heating. I was a little cold to be honest but apparently the hotel keeps things at an ambient temperature. Their ambient is cooler than mine it seems. Nevertheless I'd definitely come back for social and business trips, much better than the characterless chains.
I booked this hotel as it is close to the air field where my partner was doing his skydive. We were bringing our 5 month along so we booked the family room. The staff were all lovely and there wasn't anything they wouldn't do to help however I was very disappointed with our room. We were given room 143 which is a family room however not designed for families as first and foremost it is up a large flight of stairs. Imagine a pushchair, baby, 3 back packs and a travel cot. Then picture me on my own the next day when my partner is in the air field bringing that all downstairs for check out and there is no lift as it is a historic building. The room was absolutely stifling there were two fans churning around hot air and although we opened the windows it didn't make a bit of difference. It was so hot it was difficult to sleep. As a family room I also expected there would have been a fridge as I need to store food for the baby but there wasn't and the food I had made had to be thrown. The room itself although very large, was dated and could do with a refit. The spa was lovely, we took our daughter swimming for the first time and it was perfect as it was very quiet. The grounds were very nice and really well kept. It would be a beautiful place to hold a wedding.
So looked forward to our stay but it was disappointing. On the plus side the room was very nice but no air conditioning, the bathroom again nice but little space to put a toilet bag except on the top of the loo - not good. We ate in the fine dining restaurant and the food was good but very expensive having to pay extra for vegetables and when they arrive they are carrots and peas, albeit sugar snap peas but not exciting or very interesting. Three courses of simple dishes, no coffee or drinks and just a few pennies under £70 for two of us. Breakfast was included but the menu states it would be £15 if charged separately tea and coffee is included but £2.75 extra for capaccino, hot chocolate etc. The hot buffet was only warm and was not refreshed in the whole time we were there. There were toast crumbs all over the table from the previous guests and a started pot if butter. Very poor and sloppy practice. Would not stay by choice again and felt so sorry for the people who had paid for the room and breakfast for us. It had been intended as a thank you treat and I can't help but feel they were ripped off and so glad they didn't know how expensive the evening meal we paid for was.
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
We are deeply sorry that you were disappointed with your recent stay at the hotel and appreciate you taking time to send us your thoughts. These have been noted and passed to the General Manager for investigation. It appears that on this occasion the breakfast service was not up to our usual standards and for this we apologise. Again, this will be discussed with members of the team and an action plan put into place to ensure that it does not happen again. We do hope that this will not deter you from staying with us again in the future.
Stayed for 1 night as a last minute decision and booked through booking.com, the price was very reasonable considering breakfast was included. On arrival the hotel itself was beautiful from the outside. Checking in was easy and the receptionist was friendly. Got to our room which was a standard double room, it was very clean and the bed was a good size and very comfortable. You get use of the spa which was open until 10pm. You have 2 options of dining which was the Huntley which to me was expensive but I think that's because the food must be very good there for a 4* hotel, or the rambles which is a pub just next door to the hotel. I really enjoyed the food there and had a lovely gateaux for desert too, once we asked for the bill it came to around £30 but the waiter gave us a 50% off voucher which took our bill down to £15, so we had 2 mains and 2 deserts all for £15 we were very impressed with this. Overall the grounds of the hotel is beautiful inside and outside, staff are very friendly, food was good, and I had a brilliant sleep. I can't really fault anything with the hotel it was 10/10, the only thing was when I booked through booking.com it only gave me the options of standard double room or standard twin rooms but when I went onto the best western orton hotel and spa website, there is more selection of rooms including a king room, so if I would of known I would of booked directly through them for one of their better rooms, which I will be doing next time. I would also recommend when you are booking to get breakfast included, the breakfast area is in a lovely part of the hotel and it is all self serve apart from a lady offers to make you tea or coffee, but there was a great selection of foods hot and cold, fruits, cereals, full English, pastries and even cold meats. Definitely have and will recommend this hotel.
Stayed one night on the way south from Scotland using points, which required a 30 pound breakfast charge, but worth the price. Rooms at the rear of the hotel are comfortable. We have stayed here a few times before with friends, and the setting in pleasant with a nice pub/restaurant right next door.
Perfect venue for a wedding, the grand hall, orangery with stained glass windows, seating areas inside and outside, beautiful setting with trees and lawned areas. Conservatory area also but the orangery is the perfect place for a ceremony
Had two night stay, very friendly staff, the room was perfect for somebody travelling with a dog, easy exit for walking and lovely grounds. First class service in restaurant, only negative, charged £34 for double cognac and ginger ale, error rectified but no apology. Service in the pub a little slow, but didn't spoil a very nice weekend. Will definately be going back
Great one night stay,, great value for money.... Dinner bed and breakfast package....This hotel has a whole lot of history.... and I have to say that to modernise this hotel as other trip advisors have complained about would be a great shame.. It was nice for once to have a property that wasn't modernised to a degree of clinical and the horribly shabby chic.... We found the food wonderful and the staff in the huntley restaurant was a breath of fresh air to find them silver service trained unlike many (young) staff nowadays with the attitude to this is just a job until I go somewhere else!!! Congrats to front of house staff who were all wonderful and friendly... We didn't have time to use the pool and spa but as we will definitely be returning will try next time... The pub that it is the hotel grounds was also great and friendly staff..... I love modern but please don't change this hotel.. The grounds are beautiful and again very natural . We had a great night sleep as the bed was very comfortable.. The toiletries in the bathroom were great, even to the point that I wanted to find out where they were from as I wanted to buy some... ...Thankyou all
Although we live in Peterborough we wanted a night away to relax to celebrate our wedding anniversary. Our room (101) was clean, spacious and generally quiet, although there was some noise from the adjoining room and some from the corridor in the night. We weren't overjoyed to be woken up at 6am by the fire alarm but it went off pretty quickly. Didn't eat at the restaurant so can't comment but we used the pool and it was quiet and relaxing. The grounds are lovely and we would definitely stay again. We thought it was really good value for money.
Great service, lovely food and friendly staff. Pool and facilities were great. Pub next to restaurant was great, and grounds of hotel were nice. Family room was spacious. Close to city centre for family event.
A nice hotel with lovely staff but our family room (room 143) was quite old and dated and as it's an old building, there was no central air consitioning. Even though it was only about 18-20 degrees outside, the temperature in the room was stifling (not sure why) even with 2 oscillating fans on full, resulting in a very uncomfortable night for my wife, our two children (4 and 18 months) and I. The staff apologised when I mentioned it a check out but I believe it was a known problem as the fans were in the room and switched on when we arrived. Unfortunately, we were away most of the day visiting friends so were not in a position to ask for a room change by the time we returned late evening. Again, a nice looking hotel with good staff but some renovation/updating is desperately needed as this is supposedly a 4* hotel.
Pleasant stay, Rooms were clean and of a decent standard but the Hotel over all is a bit tired. Saying that the outside of the building and on site church looked very impressive. Didn't eat in the main dining area but did eat in the Pub which is in the grounds of the Hotel. The food was OK. There was 6 of us and they took some time with the food, the kitchen staff were having an argument, which we could all hear, it kept us entertained really while we were waiting as there was no atmosphere in the pub. But I must say they offer a take away breakfast which was excellent and the staff remembered I didn't have butter on my bacon barm on the second day when I forgot to note it on the slip, so brownie points from me
Stayed for 3 nights & was very pleasantly surprised. Beautiful grounds,impressive building, large clean room with a nice view, decent pool, steam room & sauna in the spa & all at reasonable price. It's possibly a tiny bit old fashioned compared with newer " boutique" style hotels but this is reflected in the price so I have no complaints.
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you for taking time to review the hotel. As you say whilst we are not a boutique hotel, we pride ourselves on being a traditional hotel in a lovely parkland setting.
Booked a short stay of Bed Breakfast and Evening meal. Superior room very clean and a comfortable bed. The meal was beautifully cooked and presented. Pleasant and attentive staff throughout. Nice welcome. Great communication before the stay. Had an afternoon in the Spa and enjoyed the treatment. Nice to get up early for a 'before breakfast' swim. Breakfast was buffet. Well cooked and hot. Nice selection. The hotel felt airy and light and comfortable.
Lindsey G, Marketing at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
We are delighted you enjoyed your stay with us. We hope to see you again soon.
Interesting mix of interconnected buildings; rooms clean but just a bit tired, main dining room from a former era, attached bar limited choice for glass by the wine (pumped chardonnay?!) and simple bar food, grounds likewise tired and not well-cared for; really just needs investment and perking up, although all the front-of-house staff we met were very pleasant and efficient; seems to have a local wedding throughput at wekeends.
Visited here in June, awful awful. The hotel was ok, nice grounds but the cleanliness was not good as had hairs in the bath. The net curtains fell down in the night which scared the life out of me. There was a fan & kettle (tea etc) but that was as far as it went in facilities. The pub next door was appalling with smoke smelling waiters and poor food (ropey burger). Now the spa was the worst bit! We did the mud chamber treatment which didn't work properly so we sat in a steaming room for 40 minutes, gave me a headache! Complained and was told someone would calm my room, no one did and the spa shut! So the kind receptionist (Katie) sorted it for me and i was refunded. I did email the spa my disappointment but no reply! Professional. The spa staff were terrible no customer service skills what so ever. No one came to check us when the treatment was happening and the girl who took us to the treatment had a personality of a brick. Avoid avoid avoid!!!
Really disappointing Sunday dinner in the restaurant, Orton Hall has so much potential, but unfortunately a 2 star meal at £20 a person, when much better quality should be expected from a 4 star hotel. Were not fussy gourmet eaters, just after a nice well cooked meal for a special occasion.
Was very pleased with our experience at this hotel, staff very friendly, would definitely go back again or recommend to family & friends. Gardens were beautiful and well kept. Room was amazing, we have stayed in a few hotels and this was the best by far
My Brother In Law and Sister In Law chose this wonderful place to have their Wedding and Reception. Many people from the Wedding Party stayed overnight either 2 nights or 1 night. Went on Saturday 27th May for the Wedding and stayed overnight. The experience overall was excellent. Arrived early on the Saturday and met up with other family members who had stayed on the Friday night. Plenty of Car Parking spaces. Rooms are very spacious. The Wedding went really well everything was amazing. The Wedding breakfast was also amazing as there were Vegetarians and Vegans all well catered for by the staff at Orton Hall. The Duty Manager excelled himself with knowing who was Vegetarian and who was Vegan. He also carried out all his other duties really well and nothing seemed to phase him and he was able to accommodate any questions asked. The Vegan food was some of the best Vegan food my Wife and I have ever eaten out. We had a Tomato Soup. followed by a wonderful Risotto, finished off with a wonderful Chocolate Brownie and Custard. We were very impressed with all the food and it tasted fantastic. After the Wedding but before the Breakfast we were allowed to go to our room to relax for a short break. It was amazing. It was very spacious for the 3 of us. My wife myself and my step daughter. She loved her big single bed to herself. My wife and I had a Super Kingsize. Wow that was spacious. My wife had with her a sweatshirt with a hood. She hung it on the door handle of the Cupboard/Wardrobe. I moved it to inside the Wardrobe hanging it up on a hanger. Unfortunately we left it behind when we left on the Sunday morning. I forgot to take it out of the Wardrobe. We phoned to ask if it could be returned but somehow it had disappeared in the short space of time since we left. Very odd seeing as we phoned with in the hour of leaving. We thought that maybe one of the housekeepers had taken it to lost property. But we were told no it was not there and nobody could find it. I was very disappointed by this as it had hardly been worn and so was pretty new still. I also find it strange that it just happened to disappear so quickly. Obviously somebody must of decided they wanted it. It had the word Pride on in the colours of the Rainbow. We were also further disappointed that my wife's purple cardigan that had accidently been left downstairs where the wedding reception was held had also disappeared and no one could find. It would seem if any clothes were left behind they vanished as soon as you left. We were also very disappointed with the breakfast that had been paid for for us in the morning after the wedding. We went to have breakfast and for some strange reason only my step daughter and my wife were given their breakfast. We had asked for 2 cooked Vegan breakfasts and some breakfast for my 8 year old step daughter. Only 1 cooked breakfast and my step daughters breakfast. Mine was not served because the Waitress had thought there was only one cooked breakfast to get. When my breakfast came my wife asked if the sausages were Vegan. We were told no they were not Vegan they were Quorn. Vegan means no egg as well as no meat. I wish the Chef had known what Vegan breakfast was. We had some of the cooked breakfast but were very disappointed by no Vegan sausages especially as they had been asked for specially for us. The breakfast was included in the price of the room. Apart from these disappointment we were very happy with the staff they were all pretty polite and helpful. We would highly recommend Orton Hall as a wonderful place to stay. Also a fantastic swimming pool was used by us.
We stayed 2 nights bed, breakfast and evening meal. Upon arrival the reception staff were extremely friendly, booked in and showed us to our room, (171) the room was clean and well presented with what appeared to be a fairly new update in the bathroom. The view from our window looked out towards the village church, n the positive side, unfortunately it was near the staff entrance to the kitchen area, so there was noise both early and quite late at night with a bottle bank nearby, (this did not cause us any problems personally but could to others) we ate in the restaurant both nights, the food was excellent and plentiful staff polite and very helpful. Likewise in the morning breakfast was a mixture of Continental or English, plenty to eat and hot. Staff again polite and very helpful. We walked around the grounds which was lovely, the building itself is very charming and has quite a bit of history dating back to 11th century. The swimming pool area was really hot, uncomfortably so, the pool itself was clean and appeared well maintained. The pub on site was a bonus although we did walk further afield Nene Park and surrounding area. On the Saturday we were there, the hotel catered for a Wedding and also a Birthday party which the really catered well with the numbers attending the functions and guests at the hotel.
Pleasant meal but in conference style room - long tables - not round - unsuitable for friendly dining. Food reasonable and attentive staff. Pre selected menu was nothing special - hope the restaurant is better
Orton Hall could be really lovely were it not for clear lack of good management and staff training. The hotel is an old building set in lovely grounds. It is a bit of a rabbit warren and easy to take a wrong turn but this is part of the charm and our room although not large was well appointed and comfortable. On arrival we were asked if we would like help taking our luggage to our room and as we still had a clothes bag in the car and it looked like it was about to pour with rain we said ‘yes' and my wife went to the room while I returned to the car. As she was waiting in the room the door suddenly burst open and she was greeted by the porter who said “Oh! They told me you weren't in the room.” She replied that it was lucky she wasn't changing her clothes! In any normal hotel anybody entering a room knocks first even if they do think the room is empty. Our next problem was in the evening. There were two functions on in the hotel and, unfortunately, the guests from these had taken over the entire building and the adjacent pub. There was absolutely nowhere to sit either in any of the seating areas, in the bar or in the pub. We had intended eating in the pub but as there was no room we went to the hotel restaurant where we were told there was no room, despite there being empty tables and a whole adjacent dining area empty. On going to reception we were told the Duty Manager would speak to us and he, at least, arranged for us to get a drink and for us to eat in the empty dining area. Why this couldn't have been done in the restaurant I've no idea. The following morning breakfast was very busy but we were seated immediately and the food, due to the fast turnover, although buffet style was hot. On returning to the hotel in the late afternoon having been out for the day we went to the bar for a drink. It was closed. Back to reception and the receptionist said she would get us a drink which, after about 15 minutes, eventually turned up. We had taken the precaution to book dinner at 8.00 so at 7.30 we went back the bar. It was still closed! However, this time I opened the doors myself and then phoned reception and a barman to turned up some minutes later. Dinner itself was like something out of Fawlty Towers. The food was actually very good. However, the Maitre D or Restaurant Manager whatever he was, clearly felt that staff communication involved bellowing at the top of his voice. As soon as he reached the door which opened onto a short corridor into the kitchen he shouted ‘Sybil' (not her real name to spare her blushes) as loud as he could. The first couple of times it was quite funny but throughout the meal became extremely tedious and certainly very unprofessional. The following morning the breakfast restaurant was very quiet and the food correspondingly cold! As I have stated this could be a really nice hotel if more attention was paid to detail and it was actually run as a four star hotel instead of a B&B.
My wife and I stayed here on the 27th and 28th may, as part of a cousins reunion. We were given room 138, and here's the caveat. the room itself is smallish but clean with a newly refurbished bathroom. There was restricted ventilation in the room and no fan available, which means we had to sleep with the windows open as it was a warm night. however, across the flat roof, les than 4 meters away was an office. the office had the light on all night (and a fan going which we couldn't have!) and people talking until 02;00, which disturbed our sleep. the next day we were moved to room 206 which was a much better room, no noise! we also had a Spa treatment which I found to be excellent, however the floor under the cupboards was very dusty. Breakfast (included) was excellent. I would stay here again, as log as it wasn't in room 138!
We have stayed here a couple of times and it never fails to disappoint. Last time here we stayed we stayed in a four poster feature room and wow - what a room! Was huge and really tastefully decorated. We originally booked for 2 nights but enjoyed it so much we asked if it was possible to stay another night. Reception staff were more than happy to accommodate us and so another night in luxury we stayed. Food in main restaurant is exceptional as is the Sunday carvery in the adjoining ramblewood inn. Would definatey recommend this hotel to anyone who wants to stay in nearby Peterborough. Just one tip - try not to park underneath a tree if possible as the next day you will have a car which is absolutely covered in bird poo !!!
We stayed at this hotel for a Saturday and Sunday night. I was impressed with how clean the hotel was, I also found the staff to be very friendly and polite. Our room was clean and spacious. Great shower and plenty of hot water. The hotel is a beautiful old building so if you are looking for modern this isn't the hotel for you. Downside is we had a twin room but the bedding was a single duvet in a double cover and double sheets so they didn't fit the bed well. The mattress had a topper that slipped over one side of the bed so you felt as though you were going to slip off. Another negative was that our room was above where people went outside to smoke so on the Saturday with a wedding party going on we were unable to open the window because the smoke drifted up into the room. The pub was also very noisy so I would recommend a room towards the back of the hotel. It was much quieter on the Sunday. Tried the room service from the pub next door (the hotel doesn't do room service) and the food was very disappointing. Didn't think you could go wrong with a Jacket Potato and onion rings but the rings were dripping in grease and tasted of old batter/fat and I think they forgot to put the onion in. The spa was very clean, and relaxing. Breakfast was average but felt tired. It's a nice location, peaceful when not full, clean with friendly staff but I wouldn't rush back.
Diane in housekeeping and Darren the assistant manager were truly amazing in my opinion making sure my sister was looked after on her special day. We stayed the Friday and the wedding was on the Saturday . They made it personal which meant the wedding ran smoothly. Diane you may not know it but your short kind words and respect for the bride was so noticeable that you are a credit to the hotel and I believe you deserve some recognition for that. The hotel had called on the Saturday to request my sister, bridesmaids and mother of bride to move rooms at midday when she was getting ready for her actual wedding day. She had confirmation that she had her room booked until 3 and had checked this on several occasions. It was an error made by the hotel and I found it rather bizarre why the hotel would even think it was practical to move us . Diane was very good at keeping us calm and we reply did appreciate that. The hotel acted very quickly to try and find a solution attending the room personally, sending procesco and truffles and water to the room. Sadly I personally felt even though lots of effort was made the concentration at times seemed to be more on the fact of finding a solution for the error rather than attending to the needs of the bride on her big day which was a terrible shame. This was the only issue over the two/three days so overall we can't complain. The hotel itself is beautiful. The rooms are spacious and there was very little noise throughout the evening. Bed extremely comfortable. Wardrobes spacious and bath with shower. You can walk around the grounds, stunning and peaceful. Robes are provided for comfort and there is room service on request. The breakfast is very tasty too. The food that was provided for the wedding was delicious and I would say definitely worth the payment. The evening food also very good quality. The team worked extremely hard throughout the wedding afternoon/evening to meet full expectations. Darren seemed to be about making sure things were running smoothly throughout. Plenty of room in lobby to await short periods on changing of rooms and I found a lot of attention to small detail were put together by staff. One concern : There is no lift in the hotel so if disabled I would suggest requesting a ground floor room. I would certainly recommend this hotel for a wedding or function. Grounds and hotel simply stunning and relaxing. For a recommendation I'd surely say yes to all it's lovely and well worth the money . Message for the Hotel : Don't let staff like Diane go unrecognised . :)
We felt relaxed the minute we were parked in the extensive carpark. Checking in was easy and the room allocated was perfect for guests with a dog like us. The bedroom was spacious and the facilities modern. Although the Reception area was quite ordinary the other public rooms retained their grandeur. Staff were friendly and efficient. Our dog loved all the fuss he received from staff and guests. Lovely grounds and plenty of walks near by. He didn't want to leave and neither did we!
I am so pleased that I didn't read the reviews before booking this hotel as I feel they may have made me question whether to book. Upon arrival I was stunned by how beautiful both the grounds and the building are. Check in staff were very helpful and overall the hotel felt very warm and welcoming. I stayed in a four poster room 242 which was clean and again lived up to expectations. We ordered drinks to our room and again service was excellent. We didn't eat at the hotel on this occasion as we had planned to go out but will certainly be returning and plan to try it along with the spa which upon talking to other guests is fantastic. We had a delicious breakfast served in our room Andes I've stated we will without doubt be returning.
There are a couple of positives about our stay but the negatives were so poor that the only score I can give Orton Hall is a one. Myself and the wife booked for an overnight spa break, as we have a three year old son it is quite rare for us to be able to get away and have some "us" time so I was really looking forward to a day of lazing around the pool whilst my wife fancied a couple of beauty treatments. we had actually arrived at the hotel a little early and asked if we could check in early but the receptionist was surly without being rude. "we were busy last night, come back at two" was the stock reply. No advice as to where we could go to kill some time, just "come back at two". Surly seemed to be the attitude of most of the staff we encountered in our 21 hours at Orton hall. Like the breakfast waiter who tutted and rolled his eyes when I asked if it would be possible not to be seated at the doorway of a half empty breakfast dining room. So we came back at two and by 2.30 were ready to hit the pool. Problem was that it was so busy that we could not get a lounger around the pool area as they were all taken and no spa treatments were available as they were all fully booked. Probably by the same hen party that spent four hours sat in the tiny Jacuzzi so we couldn't use that either. So the main purpose of our stay was to enjoy the spa and we ended up just having a quick swim. Sod that for £130, my local swimming pool would only have charged us £15, and they'd have been friendlier! The price is my second issue. I'm usually fairly good at shopping around so am disappointed with myself that if I'd have shopped around on the internet a little bit I could have got the room at nearly half the price. Another issue was again a little bit my fault and revolved around breakfast. As I booked some time ago I couldn't remember if I'd gone for room only or the breakfast option, however when we checked in we were told breakfast would be served between certain times the next morning. I just assumed that this had meant breakfast was included, so when we checked out and were given a bill for £30 for two brekkies I was left feeling a little bit silly, especially as the quality of the breakfasts were really poor. Greasy spoon quality food at restaurant prices. But that seems to sum up Orton Hall. We enquired about using the pool after our checkoutbut were told that this would cost us £60!!!!! Room was ok though although a little tired and I can even overlook the fsct that there were no lifts and we were on the second floor but I cany forgive the other things that I have already mentioned. Won't ever return and would not recommend to anyone looking for a special break.
There is nothing 'Plus' about this Best Western hotel outside Peterborough, and it was far from worth the £120 Sunday room rate that we paid. We chose the hotel with simple needs - a relaxing overnight with some time in the spa and intended to enjoy an evening of food and drink in the onsite bar. But the 'pub' attached to the hotel - the Ramblewood Inn - was far from welcoming and we chose a nearby pub instead to go to by taxi. The building and decor are shabby and badly in need of a refurbish - everything from the carpets, to the mattress on our bed, even to the staff themselves, seemed tired. Our room and bed were large, but dark and with stained chairs and carpets. The breakfast was also disappointing - a cooked buffet served in what must once have been a beautiful dining room, with terrible coffee and a menu inviting us to order poached eggs 'off menu', which when they came had been cooked in so much vinegar that they were almost inedible. Good points - the shower in our bathroom was good, the pool, steam room, jacuzzi and sauna good quality and more modern than the rest of the hotel. While in the spa, I picked up a magazine, the only magazine available that was not a local area freesheet, and was shocked to see that the publication date was 2006. I shouldn't have been shocked - after all it may have been the most modern part of the hotel. Will not go back.
Easy to find in a good location nice clean hotel with plenty of parking the rooms are a good size and although the cooked breakfast isn't fresh which is always a downside! there was a good variety of everything else unfortunately the pub restaurant on the site was a big let down!!!THe staff are horrendous!!! Ignored us then spoke on there phones whilst we waited to be served! Not the hotels fault but as it's all on the same complex this needs to be looked into as it would defiantly be a reason for us not to return to the hotel as we had to travel further for anything other than fine dining in hotel restaurant.
The positives: the grand building itself is beautiful from the exterior; a historical setting in amongst a tranquil nook of tall trees; the approach is full of anticipation. The pool, sauna, steam room and jacuzzi equally add to the calming capabilities of this venue. The negatives: the decor is incredibly dated; our room smelled musty; and the service was not accommodating - when another guest accidentally picked up my locker key, I was made to feel as though it was my fault by the staff and when we asked to use the pool briefly after we checked out we were told it would be an extra £20! In the pub section, the barman just looked at me but did not speak when I approached. The staff act as though they do not want to be there. We did not feel welcomed and will not go back. Not a four star hotel experience.
Lindsey G, Marketing Executive at Best Western Plus Peterborough Orton Hall Hotel & Spa, responded to this review
Thank you for taking time to review your stay at the hotel. We are sorry to learn of your disappointment with the service you received. We do take on board all comments and feedback and we have passed these on to the General Manager to investigate.
Tried this as an alternative to my usual business stay at the nearby Marriott which I am always disappointed with. This place is quite a bit cheaper and surpassed expectations. Staff were friendly helping create a personal and warm feel. The room was spacious and well appointed with excellent wi fi connection. Could not fault the room and facilities at all. Took dinner at the adjoining pub which is part of the same business. Again this was informal but efficient with a choice of restaurant or bar meal. Had an excellent breakfast in the main hall which was in the impressive dining area. Food was high quality. Well done Orton Hall, I will be back.
I both stayed and ran an event here. Every step of my visit with Orton Hall was great. The welcome, great clean comfortable rooms, Room service, Fantastic Food, flawless event running. The staff were ever so helpful and friendly. I would definitely return. Thank you Orton team!
We only stayed here for one night but this was like stepping into history. We had a lovely room in a beautiful setting and I have to say I had no complaints. Everything was clean and the service was brilliant and I honestly can't fault this place. It was a fantastic break here and we'll definitely be back!
Failed to deliver . The premises and grounds looked impressive from the outside . However inside it was dusty , leaves in the corridors and a musty smell. Breakfast was buffet style and only slightly warm . With some work it could be great .
Great hotel in a lovely location opposite a large park and lake. Booked one night through hotels.com and needed to extend, staff found us another room as there were non available on Hotels.com and matched the price we paid for first night :-) Good breakfast and lovely clean, comfortable and spacious rooms. Will definatey use again
Stayed at orton hall last night as attending training there. First time in Peterborough which seemed like a lovely place, cathedral, nice shops, country parks etc. The hotel is in a lovely semi-rural location set back in its own grounds, about 5 minutes from the train station (about £8 by taxi). There is a little pub attached (the ramblewood inn) which was pleasant. I ate in the restaurant which was quite traditional- food was divine though (duck rilette!) and the staff were just lovely! Plenty of lounges around the hotel to relax in. Nice pool, steam room and sauna. Training facilities were excellent, really well looked after by the whole team. Noticed that dogs are allowed in some rooms and due to the nice grounds, that would be handy if you were travelling with mans best friend! My room (room 2) was lovely and spacious, clean, good facilities. Can't fault the place at all, lovely hotel, with character! Lovely location and super staff! Thanks for a great stay!
the wedding I attended was on the 13/4/2017 The room was basic for the cost that we had to pay for The room I stayed in room no 3 very. The room was dated needs to be updated. From the food that was supplied from Orton Hall I got food poising from the wedding food & the person who I was sharing our room also got food poising . Didn't mention this to the bride or groom then next day as didn't want to upset them. We Did mention this to the receptionist on the following morning who didn't seem to bothered by this. This was my first time at Orton Hall. VERY DISAPOINTED & wont be staying at Orton Hall again or be recommending this to my family or friends. I will be contacting the Environment Agency/ Food Standard Agency regards this matter .I also think the Hotel Inspector needs to get involved.
We have used this hotel on a number of occasions and would use again. There is lots of parking in a gravelled area which can be difficult to navigate with mobility issues. We have been fortunate to have their featured/superior rooms which are spacious and well appointed. However be aware that as these are in the older areas you will have unlevelled floors, doors etc. The restaurant is lovely with great good but for returning customers the menu doesn't change very much. It's often the same ingredients just prepared differently but they are always delicious. There is s separate bar and restaurant which do give a wider choice and the food is also of a good standard. The gym is extremely small and has minimal equipment. The pool is a great size. I have tried the spa treatments and whilst the options are great I was left alone for far too long and the staff were extremely rude and disrespectful when I asked why that had happened. Certainly one to recommend.
Went to orton spa for a relaxing spa day and really was looking forward to the mud chamber treatment. Girl said press start button which we did nearly 15 mins then finally bit of steam came out put mud on then when not expecting freezing cold water to come out on back husband jump up slip on floor Waited again for ages finally bit more steam by this time 30 min gone and frankly worse treatment we have had. Complain to spa for told thanks for feedback.clearly not good customer service Not is it worth the money for treatment. Wouldn't recommend this treatment or spa .
Nice area where the hotel is located , big car park and free , nice big rooms and comfortable bed . I'm not a big fan of baths I prefer nice showers , and the idea of entering the room straight in to bed feels a bit weird ... but all good I would recommend and have a look at the pics
Went to afternoon tea here today with my 85 year old gran and my mum. When we arrived we were told where to find our table (nobody took us to it) and found it was a low coffee table covered in a table cloth with sofas to sit at which was not comfortable (I have a back problem and found it very difficult to sit up at the table). We were asked if we wanted tea or coffee but no sandwich preference or allergies were asked about by the staff. We were given our food which was presented nicely but the sandwiches were extremely small and 75% of them had cranberry sauce in which none is us liked. We received our tea 10 minutes after our food and didn't see any members of staff regarding our food or more tea and coffee for the entire time we were sat there. What we did see was the group of girls who were in the store cupboard near where we were who were shouting about having a shower, being 'very sweaty' and swearing a lot with the door wide open!! We complained to the manager before we left but he offered us no complimentary price or anything and we were left to pay in full! Would not recommend and would not return! Even without the staff issue, the food wasn't the best either!!
This grand house looks enticing from the outside but really does not deliver once you get inside and is most certainly not the 4 star grade it has been given. The rooms are tired particularly those numbered in the 140s , and are so unwelcoming due to the old carpets, high ceilings and musty smells. Not only is there no lift to the higher levels but it's a maze of a place and no clear signage which when arriving late at night with heavy bags, is not ideal. There's not a huge option of spa hotels in the area so when choosing this hotel please bear in mind that it is not the luxury venue it makes out to be.
Fantastic stay at a very comfy classy hotel. Bed was very comfy. Breakfast excellent. Swimming pool sauna steam room nothing more you could want for. Very friendly staff. Will definitely recommend. Hotel sorted taxi out and luckily there was a shortage but we were looked after.
The hotel was lovely, lots of character and is set in beautiful grounds. The staff were fab. Our room was lovely and the bed was huge and extremely comfortable. We shall definitely be going back for a long weekend.
We booked this hotel as a birthday weekend treat, minus the kids, to relax and enjoy, but left feeling disappointed. Easy to find, lovely setting and building. Arrived in the room, first appearance was good, but look more closely and furniture is dated and decoration tired. It was a cold day, the room was freezing as the radiators had been turned off. Due to high ceiling rooms, it took a while to warm up so we sat in coats before heading to the spa. On route we booked a table in the Henley Restaurant for 8pm. We enjoyed a swim and the Jacuzzi, sauna and steam room. We had to ask for a list of the treatments available as none were on display and there wasn't a leaflet in the room either. This was provided from a draw on asking. Didn't follow up on treatments in the end. Headed back, Room finally warm, we got ready and went to the Inn, which was nice. When we got to the restaurant for 8pm, oh no, we were not on the list for dining……..the only table they could put us at was one set for 10. Hungry and nowhere else to go we accepted. We were offered a free drink, which I asked if the price of a free drink could be offset against a bottle of wine which we would order with food. No not possible, so ended up with more drink than actually wanted. We did get seated at table for 2 in the end and were amused to see other tables for 2 empty for the time we were there, so not sure what the issue was really. Looking forward to something nice to eat, as price would indicate that were going to get something good. If you want vegetables with your main, yes, you have to pay an extra £1.50. Starters arrived and had to ask for bread, which was cold. Then mains, I ordered the lamb and chorizo with vegetable side of carrot and snap peas. It came with mash and cabbage. Looked good, but way too much salt on all the veg and chorizo overpowered main dish, so disappointed. Husband had the fillet, but was not overly impressed. Desert raspberry tart, was ok, nothing special. Best bit was the orange and white chocolate ice cream that came with it. Disappointed £90s later….So breakfast in bed ordered for 9am. Get to 9:15, no breakfast, so call reception who call the kitchen. Kitchen calls apologising saying be with us shortly. Tray with tea/coffee, cereal and toast arrives 9:30. Hot food arrives another 10 minutes later. I ask the guy who brought it up were we forgotten about. He said they were really busy downstairs and were waiting for food. I presume to be cooked. So cook enough to meet number of guest's springs to mind and a courtesy call to say it was delayed would have been nice. So we spent £240 overall for this one night stay, and I don't feel that what we got reflected the price.
Stayed here for one night on business trip. Good points:- bed for very comfortable and the shower was excellent. restaurant food was lovely as were the staff. Bad points:- the hotel is very near a large school and when we arrived, there was nowhere to park, as the spaces seemed to be taken up by parents sat in their cars waiting for their children to come out of school !! some of the furniture in the bedroom had seen better days. Great building very historic in parts. Spa looked great but didnt get the chance to use it :(
I stayed at this hotel last year, when I wasn't overly impressed with Reception. So I am pleased to say that this time we were warmly welcomed by Lisa - who was friendly, efficient and helpful. We had a problem getting in the restaurant, which she resolved for us after some pleading. I agree with previous reviewer, restaurant staff could do with relaxing a bit. The room was very small, but the bathroom had been modernised and was much better than the bathroom in the room I had last year. We arrived in the dark, and were surprised next morning to see that our view was a brick wall. The tv was large and good quality. We asked for late checkout on Sunday, at 12 instead of 11, however the cleaners started hoovering the adjacent rooms from about 10am, which meant the lazy Sunday morning we were hoping for wasn't possible. We left at 10.30. Overall I would say this hotel is a bit average for a 4 star. There was nothing awful, but nothing that made us say wow either. The next evening we stayed at a comparable hotel in Kettering - it was head and shoulders above this hotel - the room was bigger, more tastefully appointed and had nice touches like fresh milk for tea. If I were Best Western I would give some attention to Thwaites hotels and learn from their model.
I enjoyed my stay at the Orton Hall Hotel & Spa, the staff were helpful and knowledgeable. I did make use of the spa and can say that all areas including the changing room were clean and well maintained. I would stay here again if I am in the area.
My husband (wheelchair bound) and I have just had an overnight stay here. When I phoned to book our room, I spoke to a lovely helpful lady who asked if I would like to have dinner and breakfast included with the room rate, which I accepted. We stayed in a regular room rather than a disabled as the disabled only has twin beds - not sure why, as disabled people can be married and can want to share a bed with their spouse. The room we had was number 4, lovely and spacious, bed extremely comfortable, bathroom a little cramped but the bath was heavenly. The placement of the toilet roll holder was a little odd, so you had to twist behind you to reach the toilet paper. I had forgotten to pack my toiletries, so the reception desk provided complimentary toothbrushes and toothpaste, which was a nice touch. At 7pm we went down to the restaurant and was shown to our table, the menu we were given was different to the menu's shown to the guests that weren't on an inclusive package. We only had 3 or 4 choices of starters/mains/desserts which to be honest didn't really leave my husband and I much of a choice, as usually we wouldn't choose any of the options that we had. The meal was nice and the staff were attentive (I personally feel that the staff should try and relax a bit more as they seemed very stiff). If when reserving my room I had been told that the inclusive package meant a limited choice of food, then I would not have taken the inclusive - so I do feel that people should be warned about that on booking. My husband and I also went into the swimming pool - nice size pool - extremely small disabled shower/toilet area, we also didn't find a disabled changing room, so we ended up going back to our room in our towels to get changed. The pool itself was quite cold too, which meant we couldn't stay in for very long. We went into breakfast at around 9.30ish, the last orders taken for breakfast is at 10am and the restaurant closes at 11am. It is a buffet style with a hot station, toaster and bread, then juices, yoghurts, space for croissants/danish/muffins, cereals. You will notice that I said space for croissants etc as they had completely run out of them and when I asked a waiter if they could be refilled, I was told that they were frozen so no they couldn't. So if you want a choice for breakfast I suggest that you get there as soon as they open, otherwise you can only eat what is left. Having said that, they were refilling the hot station constantly.
We stayed for 2 nights the hotel is amazing. We ere initially put into a room that could interconnect with another. The sound proofing between the 2 rooms was bad however the reception staff had no problem moving us when we asked it wouldn't of been a problem only as a quiet couple put next to a pair of women that were no noisier than you would expect we could hear every word. The restaurant was superb we had a great meal. The quality of breakfast was also good. The spa facilities were exceptionally clean. A shame there were a lack of books in the Library bar
Great hotel with great staff pool and spa facilities. Lovely setting. We enjoyed a lovely evening meal, breakfast was delicious, the pool sauna and jacuzzi all were taken advanatage of - to have all this under one roof fantastic. I regularly stay here and always the same tip top service
We were a table of ten for a 65th wedding anniversary celebration. From the friendly greetings in the restaurant bar to the final farewells we received great service. The menu is extensive and the food was superb and well presented. The waiter willingly took group photos and presented the cake with due ceremony. The restaurant was comfortably warm on a very chilly evening, for which we were grateful. The veggie amongst us was very happy. The gluten free version of the menu was the best I have ever encountered and my choice far wider than usual. Thank you to all the staff who contributed to making sure this very special occasion was a great success.
Beautiful stately home set within lovely grounds. The rooms were spacious and the spa facilities (included in the price except treatments) were also good. The biggest surprise was the restaurant. The food and service was excellent. Every dish that we had was generous and faultless. We were even more surprised on departure to see that the evening meal as well as the breakfast was included in the price (with a surcharge for the alcohol and for the fillet steak dish). We will definitely be going back.
I stayed 10 nights for work; the building and surroundings are amazing, and even if, especially in the reception area, needs some updating, the rooms where very beautiful, well kept and very clean. People at breakfast area were helpful and nice. In the reception, Lisa went out of her way to make me feel comfortable during my stay. I highly recommend it.
We stayed here last night Beautiful hotel in lovely grounds . The room was a good size and really clean . Bathroom was spotless with a great shower . Swimming pool and jacuzzi were great . Breakfast was really good . There was plenty of choice Really enjoyed our stay
Me and my mates very often staying at Orton. Swimming pool, some rooms dog friendly, beautiful old building and park for walks. Food pricey and a bit rich for me, but my other mates like it)))) But, it's a nice pub next door. About £10 to city center, if you want to drink and not to drive. Recommended.
Stayed overnight last night staff so friendly food amazing and great location! Well worth a visit. Visited spa which was clean and relaxing! Pub looks a little outdated but don't be put off the evening meal was fantastic!
we got married here and had an excellent day on the 17th October 2016 we went back for our anniversary meal The service provided by the manager David Christy and his staff was brilliant as always Thank you very much .From Mick and Helen
This hotel is pleasant enough. It's typical of hotels that use old Properties which must take a huge amount of upkeep and maintenance. Rather tired . We had a four poster room which was spacious and comfortable apart from being boiling hot ! We opened the windows as far as they would go but had to ask for a fan to keep the temperature bearable. The bathroom needed updating and was not in keeping with the room. The curtains worked well to keep out the light . The posts of the bed obstructed the view of the tv ! In the rest of the hotel the pool area was lovely with good changing rooms (also very warm but that's acceptable here!!) although possibly due to the ambient temperature the jacuzzi and pool didn't feel very warm. The gym by the way is rubbish- 3 treadmills/ cross trainers that I thought had been stacked to one side for storage -that was it!! I used the spa which was excellent - but be ware - you cannot charge treatments to your room as it is a separate company ! The layout of the hotel Is quite higgledy piggledy with a really poor bar area (which doesn't open until 7pm!) with no seating which served Guinness that was off and warm white wine . The dining room was very depressing in decor - very dated and tired- the staff however were very friendly and helpful , and the food was fine- nothing amazing . I would probably go again if in the area.
Excellent all round hotel and the Ramblewood pub next door, organised a reunion there with many of us staying overnight. Great location, excellent room staff very helpful and friendly. Feed back was excellent.
Large hotel, specialising in corporate and wedding functions - even has separate parking for those events. Room furnishings adequate, bathroom similar - but out dated. Hallway carpeting, especially staircases, need cleaning/renewing. Dining room very high ceiling (very old building) and atmosphere totally lacking. Staff willing but inexperienced and forgetful. Breakfast served to all guests (including large wedding party) in "cafeteria" like surroundings, with limited choices and small tables - and totally a "number" attitude to guests. Acceptable as a transit stop, but would not consider as a leisure destination.
Beautiful, picturesque building in tranquil grounds, with excellent service from very pleasant staff, and delicious food. What more could you ask? Only downside is that if you do not want to take advantage of the Spa or leisure facilities, you still have to pay more than for an average hotel.
Beautiful old manor house with lovely rooms. All the staff were very helpful especially with our members of the group who were visually impaired. It is a dog friendly hotel with spacious grounds in which to exercise the dogs. The spa facilities were very good and relaxing. My vegetarian menu was extremely good as was the menu chosen by our group.
Nice hotel with good friendly staff and facilities, Met at the hotel for a reunion, we were all checked in to our rooms friendly and efficiently, my room was clean and well presented. We met in the bar as a large group and were well looked after with drinks and bar meal. All in all a nice hotel with good staff and facilities.
Visited this hotel in order to use the spa facilities. The room was very spacious and clean, The spa, pool and gym facilities were all ok. Didn't eat at the hotel as it was a set three course meal and we didn't want that much plus we walked round the hotel looking for the restaurant for a while and it was like a ghost town. We opted to go to the pub which is alongside the hotel instead. My only quibble would be that when your in the reception area its very uninspiring no background music or anything to give it a welcoming ambience, Plus there are no lifts and no one to help you with luggage should you be on the first floor.
Attended function here yesterday Lovely setting, beautiful buildings and grounds. Inside it rambles a little but it's all nicely decorated and furnished.we were in the conservatory. Lovely old glass orangery type area. With lots of seating, more inside. Gets quite warm in the glazed area ,even on a chilly October afternoon. The function we attended was catered. Great variety of sandwiches, sausage rolls but even better bite sized cakes- chocolate cream pastries, raspberry cream pastries and mini scones.lots of tea and coffee. Staff in orangery lovely.Staff at reception all on phone and 10 or so of us had to wait before we were shown where to go for our function. Small complaint. Nb car park all on earth where we were, under trees.
Everything about the place, people, service is first class. I have stayed here twice now and will definitely be back again. I have absolutely no hesitation in recommending Orton Hall to other visitors.
Have not got a bad word to say about this hotel plenty of parking on the approach you the hotel a warm comforting atmosphere the staff was very friendly and helpful excellent facilities. The rooms was very large and clean good facilities also in the room and meal time gives you the option between fine dining and pub grub would highly recommend this hotel to anyone.
A lovely experience, fantastic spa facilities, much better than Champneys having stayed there many times. Would certainly choose this hotel again. Cooked breakfast was brilliant. There was a wedding on when we stayed but the rooms are well sound proofed and we enjoyed our stay. Huge grounds to walk the dog. Pet friendly. Def recommend to all.
A picturesque location, nicely appointed room and very helpful and obliging staff. The breakfast was lovely. Even though only there on business, it felt special. I'd go back with my family. Very impressed.
We had a lovely spa break here. The food in the restaurant was beautiful - a real treat. Service in the restaurant was great too. Two particular members of staff, Luke and Ryan, really stood out as being friendly, helpful and offering excellent levels of customer service. We really felt for them as their hard work seemed to go unnoticed by their manager. The way he spoke to them (in front of customers) on several occasions was, in our opinion, completely unacceptable. Breakfast was a mixed bag - the food was nice but service dire. Food constantly running out on the buffet and when it did arrive there was a 5 minute wait for plates! All in all a good stay, made into an excellent stay by Luke and Ryan. ??
could not fault any aspect of our stay.we have traveled all over the u k staying in similar spa hotels and found one of the best right on our doorstep,which we shall use again and save ourselves journey time and other expenses
Came to stay for one night as my Goddaughter was married at a church in the village then we came here for the reception and the evening bash. The hotel was wonderful, the staff were friendly especially Laura, Katie and Rob, plus the cleaner on Sunday 4th September (can't remember her name) was sweeping the never ending leaves swimming into the reception area every time the door opened. She was so cheerful about it, I would have said Oh no stuff it. My friend had taken me there in her car as I was really too unwell to go on my own, our room was a twin room en suite and was more like a hotel reception as it was so large and comfortable, the beds were also comfy. The reception dining room was beautifully laid out and the food yummy. In the evening there was a stand with loads of kids sweets laid out in bowls with small bags so that you could pop a few in. I had to go up to it several times as one of our oldest in the family decided she would like a bag full, then everyone else expected me to go and get them some, tho I didn't forget my self. On the Sunday morning the staff were as fresh as daisies, serving us coffee and tea, the food was laid out very well, many of the things I couldn't eat but my GP had given me the weekend off from my low potassium diet so I made my way to the mushrooms abso delish. Wonderful stay will come here again even without the wedding. Thanks Orton Hall Hotel and Spa for making the experience exceptional.
Stayed a week for a conference, facilities for this were just fine. The staff were very helpful for this too. The food was great, though I personally did not like the spa area. The swimming pool only has enough space for two persons to swim lengths and as they have outside members, it was always quite busy.
Excellent choice. We used our Tesco vouchers to stay here for a family wedding and were not disappointed. Fabulous hotel and the staff were very friendly and helpful. We have stayed at the Hotel before but this time we decided to include Breakfast and use the facilities available. The location is superb and we were able to find our way around very well. Very close to all amenities. Ideal if you are visiting the showground for an event.
This was our first night away since having a baby so we really wanted to make the most of our stay and enjoy a nice meal and bottle of wine. However upon arrival the meet and greet was very poor at reception. Then we wanted to book dinner and we were told that there was no tables available in the restaurant but they did in the diner. However upon visiting the diner they had a sandwiches for vegetarians and the "proper" vegetarian meals are in the restaurant. This meant us driving out to find somewhere else to eat which was a real disappointment. The spa was nice as we were the only ones in there but you need £1 for the locker. Not mentioned anywhere so we had to walk back to our room to get some money. Breakfast was a buffet affair and ok but nothing special. The room was nice which was a saving grace although the water did run hot and cold which meant you had to do a bit of a dance in the shower. We did complain to a nice receptionist (this time) and were told that the manager reads the complaints list every day. Obviously a lot of complaints. However upon checkout the other receptionist asked us if everything was ok and we had to repeat the fact it wasn't. We never did hear from the manager either. Overall perhaps we are being a bit picky that we couldn't dine in the restaurant but I've not actually stayed somewhere that has not had space available for guests. For us this was a romantic weekend away and it was sadly spoiled so we can only rate it on that basis. I'm sure had we been given a nice greeting and been able to have food in the hotel it would have been completely different. For us the score is only poor but I would suggest if you are staying here then you book your table with your reservation.
Huge thanks to Kirsten and Katie in events for sorting our big family reunion and helping to make it such a special occasion. Really appreciate all your help and kindness. Everyone had a fantastic time :)
Very nice hotel. Good value for the money. Plenty of free parking. Staff was courteous, friendly, and professional. Room was clean, well decorated, and the bed extremely comfortable. The on premise restaurant served delicious food. Although we didn't use the spa/pool, it did appear to be well maintained and clean.
Stayed here for our wedding anniversary and was not dissapointed. Check in was very easy and the staff were very helpful. We booked a superior room and it was huge. it was very clean and had everything we required. We made full use of the spa which has fantastic facilities. It wasn't very busy seeing as it was a Saturday afternoon. There was a wedding on whilst we were there but you dont really notice as the weddings have their own area. We ate at the Huntley restaurant that night. Quite surprised when we walked in as there were only two other couples in there.We were a bit apprehensive a first but when the food came it was fantastic. We were quite surprised that not more people were eating in there. We had a drink in the onsite pub that night as well. As many other people have said it doesn't have any character but is OK for a quick drink as long as you have good company. We had breakfast in bed the next day which was very standard but nice. We walked around the grounds on Sunday morning which there is a lot of. There is an nice little church on the site as well. We would definitely recommend this hotel and would definitely stay again.
I stayed here overnight, the room was great although a superior rating. Check in was smooth and swift - I inquired about room service - no problem I was told. On return from a wedding nearby I was informed of the late night options for food. Then rebuffed due to no card pre-authorisation being taken at check in (I wasn't asked). No problem - I could pay on delivery - but no - that wasn't an option apparently. They could make the food but not sell it to me. Totally ruined an otherwise pleasant stay. Seems like they have operational issues and misguided customer service. Breakfast was good leaving a better impression on check out.
I booked this Hotel after staying in a few Best Western before , thought it quite expensive for £245.00 2 nights bed and breakfast , room nothing special although bed comfortable i could nit pick about little things but my gripe was breakfast very dissapointed from coffee to dirty milk jugs and cups and choice on offer. On looking around it felt like it needed a good deep clean. We ended up without a decent cup of coffee and decided to leave straight away to find somewhere nice and clean to have a nice drink before starting off the on our journey. Will not return or recommend.
We stayed here midweek to meet friends and family, the reception was good and the room on the ground floor was fine. The corridor outside the room had a real musty smell which was a bit off putting but the room was fine. Bed was comfy and the breakfast was really nice although the service was a bit slow. We ate an evening meal in the pub in the grounds of hotel and the food was ok for pub food, I think they are linked? Lovely grounds and a great park just opposite. All in all a positive couple of days.
As a Diamond member I stay here often. I was told the hotel was full and that I could not be upgraded. I was not entirely happy with my room which was an accessible room and I do not have this particular need. I was not informed about the room category on check in and as I am tall, using the sink, which is targeted at wheelchair users, was a chore. My colleague stayed in room 1 and this room had an unpleasant foisty smell which was so bad, she had to be rehoused in a different room. This means that the hotel was not in fact full as reported and that I did not have to be given an accessible room at all. I was woken up at 4.20am by noise in the corridor. The breakfast is of good quality. The best part of the stay was the attentive service of the restaurant staff during dinner. This is always reliable and the food is of excellent quality.
We have just got back from this Hotel. We found the reception staff to be extremely helpful. The housekeeper was very kind and even lent us an umbrella for our mother as it was in the car and the weather was awful. Our room was very clean and a nice size. ( room 14) We asked for the free dressing gowns which were delivered straight away. I found the bed to be very comfortable. My husband used the Spa and said it was good. I thought the breakfast had enough variety and easily found something to eat. I would have liked to eat in the restaurant but my mum can be fussy and would not have eaten the food. We ate at The Beefeater up the rd and the food was nice.
We stayed with friends for an anniversary. We had a lovely large 4 poster room. It was rather noisy due to a wedding which was a shame. The spa and pool were a real treat. The on site pub was a great idea we enjoyed sitting in the sun having a drink. The staff were attentive and as requested when we booked remembered to sit us at a window table in the restaurant. Breakfast was lovely though they did run out of a few things which took a while to top up. Overall a lovely stay and we would go back .
Stayed on business and was pleasantly supplied by the hotel, it had character and was inviting. The staff were helpful & couldn't do enough. The grounds were well kept & rooms were clean, tidy & quite big. I'd stay again if in the area.
A disappointing 2 nights stay at this hotel. The food was diabolical, the breakfast, a slight improvement on the first day however 2nd day the food was cold, they had run out and buffet cheese's etc were warm. I had an upset stomach later in the morning. Majority of the staff were ok but a minority were very rude and hostile especial in one practical department, this has been report to the hotel but no formal action has been taken so it makes me wonder how good their customer care really is. The security in the evening was a concern, I had issues with my room key and when I return to the reception they had gone a sleep in the reception was in darkness, anyone could have got in to the hotel especial in these times. The rooms were ok however very hot at night with a small fan provided no air conditioning, I feel these will be more pleasurable in a cooler time of year. The rooms had working space with internet what was useful when business is a reason of stay. Bathroom was adequate however, the showers in the spa were a lot more better in being more powerful holding a consistent temperature.. The hotel has a gem and that was the leisure club and spa the place was a lot cleaner than the hotel and the staff were very good, the swimming and spa facilities were a pleasure to use. I have stayed at other Best Westerns and I feel this is nowhere near the standards of other I have stayed at.
Hotel really nice room was good I don't know how they expect three people to shower with one tiny shower gel and one shampoo pool was nice after walking around a zoo all day was ready for a good meal went to the pub on site meals not great if stay again would go and find somewhere else to eat was £66 for three I don't mind paying that if I enjoy the food
We stayed here for a friend's wedding. When booking about 6 months ago we were told that we could book in at 12 so we could get ready as the wedding was at 2pm. 5 days before the event the groom was asked to ring everyone as due to another wedding the previous day the rooms would not be available. We had to break off from the wedding photos to book in. The room was ok but the matress sagged in the middle with roll together. On exiting the washroom the next day I was confronted with a guy painting the windows: we were on the second floor. The room smelled of paint so on the way out we left the windows ajar to vent the room. On our arrival back a few hours later the net curtains were stuck to the window frame. Papers ordered on arrival did not materialise and on enquiring at reception no ordering of daily papers could be found. Breakfast found under cooked bacon and sausages, lack of eggs and beans etc was not rectified for ages. Tables were not cleared and our table rapidly ran out of room for more tableware. I will not be recommending this venue to anyone who asks. Also, grounds maintenance seems to be sadly lacking with many over growing hedges and lack of weeding.
Stayed here, in the 4 poster room which was quaint and ok WIFI ok, nice meal in the restaurant and good value, staff friendly, breakfast was ok but can be expensive if not part of a package. Came out to find car covered in ..the white stuff and I mean covered, so stop and enjoy the hotel but just seriously consider where you leave your car, otherwise on leaving you will be looking for the nearest car wash. Pub next door which is part of the hotel has no atmosphere.
I Visited orton hall for a short business trip. Nice hotel, good room and bed and facilities, good breakfast, unfortunately the dinner at the hotel restaurant was not so good, staff made me think of fawlty towers. Nice surroundings. Swimming pool
Nice lay out to this hotel with well maintained grounds check in was quick and room was a good size, Nice comfortable bed with a seating area and good size TV. Bathroom was also of a good size.Wedding breakfast was very good with good food and service, Bar was a bit pricey but drinks selection was good with nice seating areas.Morning breakfast had a good selection of hot and cold food but service could be a lot better we had to ask for orange juice to be replenished then had to wait for sausages and bacon then back at the table had to ask for coffee three times.This is one of the reason for only giving a 4 the other being our room had a damp musty smell that we only noticed at midnight when we returned after the wedding to tired to complain just needed our bed.
Me, my 11 year old daughter and her nana stayed mon- Friday , nice hotel. staff friendly in the pub and bar staff in Hotel. A couple of the breakfast services were quite unorganised - food items not replenished, some staff not doing much just talking to children in the dinning room rather than keeping supplies and tables in order. Rooms good although on first floor we had the smell of the kitchen fryers. We tried to have morning swim at 8.15am but were told that children not allowed in until 9am, I explained that my daughter just wanted to do lengths not mess about, as she is trained life saver but the spa staff member insisted that it was not possible ( even though only 2 people in the pool!) She suggested we had breakfast then returned after 9 ! Really not good advice ? This meant we had to return each day early from day trips to get use if the pool before the 6pm ban. How strange that children if any age are allowed in the hot tub, sauna and steam room ?? On last morning we went in at 9am and the spa staff started scrubbing the floors around the hot tub, steam room etc ? Why would the cleaning be done at this time and not when closed ? Good location for days out. Hotel Clean and housekeeping good. We were not asked upon check out for feedback on our stay.
8 of had stayed a night and a spa treatments for a friends birthday. Absolutely lovely atmosphere , great food and very pleasant spa service. The room are very spacious. Great facilities and very good value for money. Would definitely recommend this place.
Had a one night spa break with my two daughters and it was a very positive experience. The hotel is in a lovely setting and the staff were very friendly accommodating us in a room the easily fitted three single beds. The food we had for the evening meal was exceptionally good and I was also really pleased with the quality of the breakfast. The spa experience was good although the changing and relaxation rooms could do with more regular checks by staff as they were littered with discarded towels and cups which was rather off putting. This was a shame and the fault of the customers and not the staff. Would certainly recommend
Lovely Blonde young girl Chloe who served my cousins wedding and she definitely provided excellent service, had a polite manner, well presented a true honour to be served by her, 10/10 for her good service. Keep up the good work Chloe!!!!!!!!
Stayed at this hotel for our niece's wedding on 12th & 13th August. Beautiful hotel and friendly staff. Breakfast was lovely with cold and hot buffet. Staff were good, in peticular Daisy. She was so lovely nothing was too much trouble genuinlely friendly and helpful.The bedroom was spacious clean and comfortable. Spa facilities were perfect large spotless pool, steam room, sauna and jacuzzi. Fitness centre also but didn't use. The building is breathtaking with lovely grounds. We sat in the pub attached to the Hotel the first evening which was nice. The only negative comment would be we couldn't use our mobile phones anywhere in the Hotel due to no signal. This was a problem as family were on different floors so we couldn't contact each other to check arrangements etc. However the wedding was amazing and the food excellent.
Lovely comfortable room and excellent breakfast. The Ramblewood Inn food and staff were excellent. The main restaurant food was the best we have had for a long time however the service was diabolical.
We stayed here overnight with friends while visiting the Nene Valley Railway. The hotel grounds are beautiful. It would have been good to have had a walk around the grounds but there was a lot of other things on offer. We had room 12. This was facing the back of the hotel with pleasant views. The room was very nicely decorated and had a large bathroom. The room was extremely quiet and relaxing. We slept extremely well and would recommend it. The pool and other facilities in the spa were good. My only minor gripe were the sun loungers. Some of the cushions looked quite grubby. Breakfast was good. Buffet breakfast I am not a huge fan of, but they made fresh poached eggs for me and veggie sausages for our friends. Once again the staff couldn't do enough for us. We ate in the Huntly restaurant in the evening. Our expectations were quite high as it has 2 rosettes. Unfortunately it didn't quite make the mark. The food was ok, but I'm not sure it was worth the £30 price for 3 courses. I would definitely stay again as despite the evening meal, we really enjoyed our stay.
The hotel is so well situated, next to the Nene Valley Country Park, that it would be difficult to find a better setting. Comfort and cleanliness are key. The staff are all welcoming and efficient and the food, in both restaurant and pub is excellent. Altogether, a delightful place to stay. If you happen to be a steam train fan then make for the Nene Valley Railway.
This is our second stay at this hotel this year, the hotel is in a peaceful setting amongst trees, the bed was very comfortable and we slept very well both nights with no noise to disturb us. It was a special weekend and enjoyed all the facilities particularly the leisure club and the restaurant was very efficient and well run, thankyou for a memorable weekend
Stayed here for 1 night with my partner . For £80 per night I thought the price was very reasonable. The room 106 was large with a huge king size bed. Bathroom and decor a little dated but everything else was ok . I have given it 3 stars as unfortunately the reception staff let it down . I found them to be very rude and unhelpful . Not a good first impression of the hotel . This needs to be addressed . On a more positive note we had an excellent Al la carte meal in the restaurant of the hotel . Beautiful dining room and excellent waiting staff . A young gentleman and a Middle Aged lady . Both exceptional , very friendly and nothing was too much trouble. The food was cooked very well and we really enjoyed our meal. Perhaps the reception staff should watch and learn from the restaurant staff ?? All in all for the money it was ok but reception team really need to learn about good customer service
We booked a four poster bedroom. The hotel and grounds are beautiful. Reception staff were uninterested and unhelpful. There was a lovely set of tea and biscuits waiting for us when we finally got in. (After following wrong directions given by reception staff) The shower curtain and tiles were dirty, it doesn't take much to spray a bit of mould spray and put a curtain through the wash so seemed a bit lazy. We requested a newspaper that wasn't delivered. Called them and they said it hadn't been delivered so promised a different paper. None arrived, called them again, promised again paper would come... By check out nothing had arrived so we checked out. The spa facilities are wonderful, and staff within the spa so accommodating and friendly- complete opposite of reception staff. Hotel is so nice, could be an amazing place with the right people. I would go again as it was very cheap, bedroom and spa were lovely -just don't expect any service from reception.
Great building, nice big rooms, lovely grounds, clean and well maintained. However the staff need to go on a hospitality course. I asked if it was possible to get into the fitness room before 7:00 am as I had a full day on and was informed that we would have to wait for the maintenance person to open up. Having waited around for 15 minutes the maintenance man showed up and started to open the doors at 6:35 am the reception lady pointed out that I would like to use the treadmill. The maintenance man didn't even give me the courtesy of eye contact it was a gruff "no!" "opens at 7" and disappeared into the Spa. What brilliant customer service...Not. The fun continues, the day after, on arriving in London I checked to find my business pants where not in my case. Thinking back I recalled hanging them in the closet at Orton Hall so I rang to check. The reception advised they would ask housekeeping to check and ring me back. Obviously it was not an urgent matter to them. They did however ring me back to advise they had checked and they were not there. During the morning I racked my brains and was certain I had left them in the closet in Orton Hall. This was now a crusade for me. I rang back and stated adamantly that they were left in the room. I would hang on while they re-checked. This time they came back and said oh yes they were there. I was certain that asking them to post them on would be such a overwhelming task for this team I decided to drive back up to Peterborough and retrieve them. The staff at this hotel need to learn more about hospitality and how to go the extra mile. Some of them at least have a problem going the extra millimetre. Nice surroundings alone do not make a good hotel. Staff need the right attitude. Won't be returning.
I stayed here with my husband for my birthday treat. We had excellent service in the Hotel. Our room was amazing with a fantastic four poster bed. A good meal in the pub and a lovely time in the SPA with a massage each. a great stay all round. Thank you.
Was a very nice hotel the room was nice and good level of cleanliness. We didn't use the restaurant so don't know about the food standards. Only bad thing was there said they had travel cots but on arrival all available ones were out and the other were broken.
I chose this hotel based on its location for an overnight stay. Arriving late (after midnight) I was greeted by a cheerful night porter who got me to the right room. Room was very comfortable with large TV and all the amenities you would expect. Wifi works well in the room. Overall, it was brief but pleasant. Also, very well placed for golf and driving range
We booked this hotel through Tesco Clubcard and were not disappointed. The location is lovely tucked away from the main road and only a short bus ride from Peterborough, where there are also plenty of carparks. The staff were friendly, the room very good and the breakfast excellent. We have never been disappointed with Best Western Hotels.
The hotel is about a 10 minute drive from Peterboroughs town centre. There is a pub in the grounds of the hotel which offers more informal dining. As the hotel is an old house the room had a high ceiling giving a feeling of space. It was decorated traditionally and was very clean with a lovely bathroom. Yes if you look carefully you will find a few cracks - as to be expected with an old building but I thought it a lovely alternative to corporate modern hotels. The miny gym has 4 pieces of equipment and I liked the pool too. Reception staff were professional and helpful. Only breakfast prevented a higher rating which while absolutely fine the cold buffet would benefit from a few more items eg better range of breads, Greek yoghurt. I'd certainly use the hotel again when in Peterborough.
This hotel is massively overpriced for the tired & dated rooms. Our room had a stain on the carpet, the shower head threatened to fall down on touch & the furniture was broken. That said, it was a spacious room & very clean. The stay could have been better if the staff were more professional. Reception weren't welcoming on arrival. At breakfast (which was good) we were surrounded by staff clearing away 30 mins before breakfast ended talking and moaning loudly about their work. I was left just wanting to get the hell out of there. Nothing worse than unprofessional staff. Spa facilities were good other than the threadbare towels they provide you with - take your own. I'm not actually one to complain normally but this hotel has had really good reviews and either I stayed in a different hotel or I was just unlucky !!
My friend and I were so looking forward to this treat, and to find somewhere local and convenient for a regular 1/2 day visit with treatments. Imagine our disappointment when we were greeted by an unfriendly and abrupt spa receptionist. Initially we put this down to a one off. However, when greeted for our treatments by Natasha and colleague the reception couldn't have been ruder. There was no friendly engagement, no welcoming, in fact it was very much like they didn't want us there and we felt extremely uncomfortable. It is such a shame as the facilities (bar a required improvement of cleaning in the changing facilities) the steam room, pool. sauna and rest room would be ideal for a regular visit. Never have I known such an unfriendly team. It did appear they may have had a team 'falling out' and unfortunately that translated into : no smiles, a curt tone, no engagement. I wasn't even spoken to when my treatment had finished. Just realised when the massage stopped that she was washing up the other side of the room, like being sent to coventry. Absoultely shocking. Would never return even if free
Booked my mother in laws 80th birthday. Hotel and food was amazing, no complaints at all and a special thank you to Daisy and David who went over and above their roles to make it that bit extra special...
Lovely room, quite small, but with a view over the church & churchyard. Fixtures and fittings good as expected from a Best Western (but not standard in all Best Westerns!). Reception staff lovely, cheerful and helpful. Shower pathetic, stood for ages trying to rinse the conditioner out of my hair. Fixed wire internet connection for no extra charge - excellent.
We had a wonderful stay - the hotel and grounds are stunning, our room was very spacious and comfortable and the spa facilities were fantastic. I would certainly recommend the hotel to anyone and we will hopefully come and stay again.
We have used this hotel on many occasions as a central meeting place in England for friends and family to get together from various parts of the UK. The hotel has managed to meet all our requirements in a friendly way such that we plan a bigger get together in 2017
the best thing was the spa center, which is what we went for. Hotel was nice old building but facilities very old needs renovation. Breakfast very poor for the price and the staff not very nice. We had a mistake in the reservation hence the lady at reception insisted we pay 12.5 pounds for 1 extra breakfast as reservation was single person in room but we were 2. However the breakfast just would merit 5 pounds! Poor quality of products.. In addition internet in rooms extremely poor. The hotel needs renovation, rooms and reception area very old.
Fantastic location amongst trees relaxed peaceful informal setting, enjoyed the leisure facilities,the staff were friendly and helpful, would certainly return to this hotel again, it was a welcome break from the busy working life!
The rooms are clean and even the budget priced accommodation was a decent size with good toiletries. Sadly the architect should have looked more carefully at how people actually use hotels - the reception area is actually the rear of the hotel and the most elegant parts are miles away from this. While asking for an early check in was met with a willingness to help not a lot happened and looking for a drink and some lunch we were directed to the neighbouring pub which was not what was wanted at all - slot machines and an uninspiring menu which owed little to the chef but much to the freezer.
The Orton Hall Hotel is a lovely hotel built around a core of the old Orton Hall building. I use this hotel for business meetings and it is a beautiful old building at its heart with modern, tasteful extensions and decorating added to the property. We have eaten in the "pub" bar and the main hotel restaurant and both are very good. Pleasant and helpful staff as well as good range of choices on menus. Rooms are well appointed and beds comfy. New showers provide excellent bathroom facilities. There is a pool and a spa. Parking is plentiful and the only issue can be finding your way around a maze of corridors but this is part of the character of the place. Good value for money and a great nights sleep at a really quiet and peaceful hotel.
Over all a good hotel with quiet rooms and comfy beds. The photos can be a bit deceiving and the hotel is certainly not as picturesque upon arrival (reception area move crossroads motel than stately home), but a wander around the grounds and inside is a pleasant surprise The Spa was busy with many parties having treatments,but certainly enough space to splash around in the pool. The only fault was that service in the hotel was a little sporadic, requests for tea and coffee took some arranging (generally the younger staff were more cortious and attentive) and the bar wasnt staffed until later in the evening Although scored as average (3 points), I would say it's good, but not worthy of 4 point category
I really really want to like this hotel - and I'm trying. Thoughts based on my experience so far: Good bits - Nice quiet setting. Sat in my room now and haven't heard a sound for hours. A quiet hotel is worth a lot of money in my opinion - Massive room, though a little dated. Imacculate with an iron and trouser press, no shortage of space at all. Nice bathroom too. - Receptionist is lovely and greeted us with a warm smile and nice welcome on arrival. She was keen to help. - The staff in general are very professional, pleasant and polite - I can't emphasise that enough. - Free WiFi - Restaurant and bar on site Bad bits - The main bar/restaurant was an absolute nightmare. There were clearly not enough staff, and we had to go and ask someone to take our order after 15min of sitting with menus. The girl was very apologetic but had been putting glasses away only a minute before. Starters took about a month to come out and it wasn't even that busy. The waitress then asked if we were done while one of our party was still holding and munching a chicken wing. Mains then appeared instantly and were tasty but over priced. Empty plates were there for another month before someone took them, then desserts took another 3 weeks to come out (but were very good). Food was generally well presented. Overall the impression was that they need a floor manager and another chef. - I went to the library bar after dinner only to be informed that there was no gas so all beers were off. I had to go all the way back next door to get one only to bring it a back through. The barman was very apologetic and embarrassed about this, and I heard him raising it with reception on my way back through. It's nice that the staff are so polite but surely the gas is checked at the start of a shift? Apparently not. - WiFi constantly dropping out from my room - A room down the hall had left their eaten meal plate/tray outside their room around 7pm. I just got back to my room at 11pm and it's still there. In short, it's a nice quiet hotel and it's clean. But it seems to be lacking management and/or resource which is letting it down. Restaurant staff are lovely but need to pay a bit more attention to what's going on around them as people's empty plates are being left for way too long (not just ours). But for a nice clean quiet stay you won't be disappointed. Perhaps just go down the road to the pub for dinner instead.
Check in - not great - although we were given basic directions to room, no details re breakfast or restaurant were provided - not particularly friendly or helpful reception. Room - ok - nice courtesy tray, all mod cons - We ate in the Ramblewood Inn - it was very nice - friendly helpful staff & good food. We ate breakfast in the Huntly Restaurant - not good - fried eggs like bullets - been there for hours - no fresh fruit - toast served at the table over cooked & dried out - they really need to drag themselves into the 21st century
Booked a spa half day for me and my partner for his birthday, we were looking forward to a quiet morning having treatments and then relaxing in the spa. The salon staff were fantastic, the treatments were outstanding. However when we returned to the spa about 10am a large gang of school run mums (literally about 20 of them) had descended, they spent the whole morning hogging the jacuzzi and the steam room so our peaceful, restful morning was ruined by having to listen to their very loud gossiping and cackling and not being able to use half the facilities. We ended up leaving early as we couldn't take it anymore.
At first glance this hotel looks a little shabby. The reception area, which has been tacked on at some point, is not really in keeping with the rest of the historical hotel. A tack-on is understandable but it could have been done more elegantly. The lounge area could have done with more finesse. There are lots of comfy sofas, but the cushions had not been plumped and so it gave it its air of shabbiness. The Ramblewood Inn is definitely lacking in atmosphere. The lighting is canteen like and again decor is shabby. The bedroom was old-fashioned. However, once you settle in the hotel's charms appear. The spa pool area is tidy, clean and attractive. Some of the public rooms are charming and the general quirkiness of the buildings grows on you. The Inn staff were friendly and attentive and the food was plentiful and well presented. The bedroom had everything that was required and the bed was comfortable. The grounds are well-kept and good for a stroll. I struggled to think it was four star, probably more three star, but if you want a comfortable stay it's a good place.
An all round excellent stay. Fantastic location and surroundings and a lovely building very tastefully modernised. Helpful staff, comfortable room and good amenities. Breakfast first class. Dinner - not cheap but also not bad. Very enjoyable and will go back.
We only stayed for one night but will definitely return - next time to try out the spa facilities. The restaurant is very good and so was fully booked during our stay. Breakfast was very good and the staff could not have been more pleasant and helpful. Sadly, certain items (kippers/omelettes etc) required additional ££s in what is quite an expensively priced hotel. Lots of places to lounge and have coffee inside if the weather is inclement, with lots of space outside for sunnier days. The adjacent pub was pleasant - if pricey but spoilt by noisy, sweaty blokes with little regard for youngsters in the dining area. Staff might have had a word.....
We had 2 very good nights in this well presented hotel. The room was spacious, clean, airy with 3 windows with a pleasant view and well decorated. the only flaw in the bathroom was a crack in the hand basin, now I am being picky as it was very clean and roomy. We arrived late on the first night and the main restaurant was fully booked so we ate in the attached Ramblers restaurant. Although I expected a pub meal with pub service I was surprised by the quality of the food and service. A special mention is required for the staff, from cleaner to DM. They were all friendly, chatty if you wanted them to be and very helpful. The grounds are beautiful and well maintained. Just on the outer edge of the grounds is The Holy Trinity church with a 13th century carving of the Baron De Longueville . Please visit and make a donation to keep this jewel shining. Altogether a very satisfactory weekend in a historical hotel.
Hotel room okay'ish, beautiful settings, ambassadorial staff a credit to the hotel. My biggest observation was with such a large hotel being fully booked, why were the two restaurants practically empty at a peak dining time. I had a table booked for 5 adults in the "pub" restaurant The Tumbledown, no justification for charging £13 for a burger, bar prices were also outrageous, a pretentious menu of cheap ready meals, but charging high end prices, we left the restaurant and walked 100 yards up the road to a Brewers Fayre pub, that was heaving with diners, the reason, hotel guests from the Orton hall were prepared to wait an hour for their 2 meals for a £10. Five us spent £57 for drinks and meals, the equivalent in the Orton Hall would have been £136. Walk 100 yards save £80. There is your completion Orton Hall.
Stayed for one night on a business trip. Decor dated, however the rooms and bathrooms are very clean and spacious. No elevators, so beware if you're on the second floor and have heavy luggage! Felt really sorry for our porter. Very quiet with beautiful grounds. Had dinner at the adjacent pub - food fair. Breakfast selection was standard but quality good. Looks to be a good venue for conferences and weddings.
My Husband and I have just recently left this hotel with friends, we stayed for 1 night over the weekend and although there was a wedding on the day we stayed, the staff were very helpful, our rooms where ready as soon as we got there, and we were in rooms away from the wedding so the noise was not distrubing.
Came here as a delegate for a conference. The room I was given was clean and tidy. However the shower was a bit rubbish. The food was pretty good but not excellent. The conference suite was ok... great lighting etc. Wifi was brilliant.
Wow where do I start? My son and now daughter in law got married here on 1/4/16 the venue was absolutely perfect from pulling up to leaving two days later there was nothing to find fault with, the hotel was immaculate,the grounds were pristine the food was amazing and the beds were so comfortable it would have been easy to stay in bed all day. The wedding party consisted of 90 ish people and at least 60 guests spent one or two nights at Orton hall and a great time was had by all. The staff are extremely helpful and curtious ( with the exception of the chef!!!) I would most certainly go there again and try out the spa facilities and walk round the grounds. The pub joined onto the hall is fantastic and the food there is delicious and plentiful .
We stopped one night on our way south. The room was clean, bright, but a long way from reception bar etc. There was no lift. The Restaurant was fine dining, good varied menu, and friendly service. I enjoyed it, but thought the wine list a bit pricey. There was the alternative of bar food in the onsite pub. The grounds were lovely, little church, many old trees , rabbits squirrels and birds. I would return.
As usual I was given a very nice and tidy room , very happy with my stay would go there again and recommend it for a short break as it set in beautiful grounds. Even the bar / pub next door are very pleasant and the food is great, I had a beef sandwich and was surprised with the quality.
The difference between a good Hotel and a great one is the 'Little things'. There is nothing really wrong with this Hotel, but it lets itself down on a few issues that could easily be rectified: Don't serve warm White Wine in the restaurant Do have separate water glass Don't hand guests 'empty' menus Do clean the water egress around the pool (lots of mould) Don't ignore the clients as they pass the reception (Greetings: Good Morning, etc) Do something about the sudden massive changes in water temp (Partner was scalded in shower) Don't leave the SPA reception unattended (Guests standing around in bathrobe) Do, please, please do something about the grounds. They should be something other than a mass of weeds
We always stay here when we visit family in central Peterborough. The location is fantastic for the dog - there are nice short walks in the grounds and great runs along the riverbank, which is just a few minutes away. The dog-friendly rooms are often at the side of the hotel, quite a distance from reception, which is good because you can park the car much closer to your room in the courtyard parking, not under the trees in the main carpark. Food is fine of a fairly pub-grub kind. We always have room service breakfast because of the dog - delivery is not 100% reliable but they always rectify mistakes quickly. Good wifi. Comfortable beds and friendly staff.
Stayed here as my son was in a local Triathlion . Check in was excellent by Donna. There was a wedding and we had requested a quiet room but had been allocated a room near the celebration . However Donna was most helpful and pleasant and changed both our rooms. The rooms were a little dated but of a good size, clean with coffee/ tea and toiletries. We were going to eat in the pub but after going there due to noise and children we decided to eat in the main restaurant. The food was good and well presented but the staff were unusual! The breakfasts were good and afternoon tea.
The hotel in some areas needs redecoration. The rooms are OK, but cleaning and mold issues need dealing with. The hotel staff could do with retraining to ensure they greet people and explain fully the arrangements of the hotel for a first time visitor. The breakfast staff although numerous have a mixed approach on service quality, that needs addressing. The Ramblewood Inn dining area is in need of change, but the food is good and staff are better at service.
Convenient for Peterborough and close to road and rail networks. Visited with a group of 20 friends for a long weekend. This is an hotel with plenty of character but also able to deliver modern services. Quality of food was particularly good, the bedroom was comfortable and general hotel facilities good with plenty of areas to sit and relax. There is a pub in the hotel grounds which offers a wide range of beers etc..
Stayed at Orton Hall for friends hen party, it is a nice hotel with large ground and a spa. On arrival service was good on check in, room was fine but things from this point were disappointing. We were informed we could not go outside in dressing gowns due to wedding happening!! This is a spa hotel and there should not be this kind of restriction without being advised of this when being booked! Lunch was not good, drinks were flat, service was poor and staff were rude, insinuating I was leaving without paying my bill, when I was asking to pay my bill. During the afternoon we were informed we would not be able to use the only hotel bar due to wedding reception, excuse me hen night with no bar!!! Various members of our party received verbally aggressive behaviour from other hotel guests. I feel that we paid for use of a facility but were unable to access the parts that we really booked this weekend to enjoy, very disappointing won't recommend.
Lovely hotel with the option of eating in their fine restaurant or the pub in the grounds. Lovely swimming pool and set in nice grounds. Some rooms are a little dated, but the ambiance is lovely. I stay here for business and weekend breaks. Good location for getting around the area (just a short hop off the A1).
We only stayed for one night at this hotel but I wish we had stayed for longer! The hotel feels like it is in the middle of the countryside when in fact it is very central to the city. The car park is roomy and there are spaces to charge your car if it is electric. We read reviews about not parking under the trees due to squirrels and birds but we didn't have any problems. Our room was very spacious and well equipped and had a view over the back of the hotel which looks very historic and old. There was everything you could have asked for: safety deposit box, tea tray, toiletries. Because the hotel is old, there was the usual squeaky floorboards and door banging but it didn't disturb our sleep. Breakfast was very tasty and plentiful. The variety of food was extensive and I doubt that anyone would go hungry afterwards. We didn't use the spa as my husband said he felt uncomfortable walking through to the pool and past the lounge area which was full of women in bath robes. But the pool looked very clean and the pool area had loungers and chairs.
Just returned from a 2 night weekend break at Orton Hall It was lovely! The staff were very friendly and helpful. Breakfast was very tasty particularly the sausages plenty to eat. It was self service but the staff kept filling up the servings and the plates were warm. We were seated straight away and asked if we wanted tea or coffee which was quick to arrive. We spent first night in the Ramblewood arms which served basic pub food we both had steak which was very well cooked (medium as asked for) and the guy behind the bar very kindly told us to place our order for food when we arrived because they had a large party of people arriving, which we did and we were served quickly We had a swim at the spa which was good. Spent second evening in the Huntley Restaurant where the food and service was very good indeed.
We wanted somewhere special to celebrate our 35th wedding anniversary and this hotel didn't disappoint. The room was very comfortable and clean, en-suite bathroom had complimentary toiletries, parking was excellent and the evening meal in the Hunters Restaurant was very well presented and tasted divine, good portion sizes too. Staff were very friendly, polite and welcoming.
Whilst we did enjoy our stay at this hotel, my first impression was that we had been slightly duped by the description. The hotel is indeed set within beautiful parkland but it is 'woodland trust' land and I expected to be in a more remote location from the description of set in 20 acres of parkland. The area is residential to all but one border, with schools within sight of the grounds. Drivers beware your car will get covered in bird droppings; the car park is lined with trees! Due to the age of the building it is not surprising that the metal windows no longer fit into the stonework! That said, my first night was disturbed by traffic noise, as I am a light sleeper. The plumbing is also in need of some attention; the cold tap took several turns before any water appeared and then it was warm! The hot tap was scolding hot. Adjusting the shower hose resulted in the shower leaking from the top. I booked a superior room for my husband's birthday celebration and requested a nice view and was given a room overlooking a cemetery! The canopy of the four poster bed was covered in dust. Some of the drapes in the main hotel also had layers of dust on them. Having said all of that, we did enjoy our stay, the food and especially the breakfast was excellent. We had one evening meal in the restaurant and that was very good. I want to mention Paul who served us coffee in the lounge. He was very friendly, courteous and genuinely interested in making our stay enjoyable. Also, the young lady who welcomed us into breakfast each morning was lovely (sorry I didn't catch your name!). The imagine spa is excellent and is the main reason I booked this hotel, though we didn't have any treatments, you have access to the leisure facilities, which consist of a beautiful pool, sauna, steam room and relax room. There is a little pub adjoining the hotel, it is mainly set up for dining so do not expect any comfy chairs to sit and lounge by the fire! All said, this is a grand old hotel and worth a visit. We booked a second night separately and obviously got a better rate than the one I had booked previously, so the combined cost for 2 nights was good but I would say that £190 for DBB is overpriced. Peterborough, a few miles away, is a beautiful cathedral city.
I took a friend for a spa break - with a spa breaks agency, but it included a day at Imagine spa, 30 min treatment, overnight stay plus £25 per head for dinner. The spa is great - small but has all you need. We booked the 45 min mud chamber session (at extra £) but really nice and calming, good for couples I would imagine! My massage was fab from therapist Sarah, although the aromatherapy element was not really noticeable in terms of scent. The rooms are fine, ours were on the ground floor - bit dated but nothing to really offend. The only downside was the food at the Ramblewood Inn - it came as part of our spa deal so maybe this is not an issue for regular bookings. But it was like a sticky carpeted harvester style place...the food was a bit dire and starters came cold...we played safe with salmon but nothing to really inspire. It's reasonable though for drinks and the staff were lovely - even topped up an Irish coffee at no extra charge. So go for the spa but maybe avoid the Ramblewood Inn if you're holding out for a culinary treat.
As an organisation, we use a number of local venues in East Anglia for our public training courses. Orton Hall is just one. The staff are always helpful and polite, and that includes the cleaners & ground staff. We are regularly looked after by Matthew, the head porter and nothing is too much trouble. Always polite, smart and helpful - definitely an asset. Jackie, the Duty Manager always looks after us with a smile. As a training venue, the hotel & grounds are great.
Have stayed here a few times on business. Generally excellent. Nice clean well appointed rooms, service excellent . Breakfast is as can be expected for the uk . Health club is nicely appointed with excellent staff. Shame gym is so small but there are lots of nice places to take a run if that's your thing.
Clean-tick, pretty-tick, good facilities-tick, location-tick, parking-tick. I stayed in the executive ground floor room and it was so spacious. Huge bathroom, huge bedroom. Wonderful views and quite little area. Highly recommended. Was shocked as have stayed in Beat Westerns before so expected it to not be as lovely as it was. Lovely for couples, families and for business. Recommended.
We regularly visit family in Peterborough and stay here for the night. The rooms are spacious and of the quality you would expect of a Countryhouse hotel. The breakfast was very nice and in a lovely restaurant. However, the food in the buffet restaurant was very poor, two of us had the buffet and two from the menu, and we waited ages for our meal and the veg was inedible. Such a shame as the hotel and staff are lovely, but the food was definitely a let down.
Really nice hotel with excellent decor on the outside. The hotel is close to a park for walking. A bit far from the city, about a 15 minute drive. The cathedral in the city is a must see if you stay here. A lot of history also surrounding the city. The breakfast is really pricey for what you get.
Beautiful place.lovely room. Even had enough pillows which is rare. Friendly staff. However; mediocre breakfast. Tasteless beans and tomato. And who eats hash browns in Britain? Fried bread or local equivalent please this is not America! Also black pudding on the plate even though we asked for it to be left off. I found that offensive. Chilly atmosphere in dining get room as in don't dare have a conversation! I didn't like the waitress changing tablecoths etc while we were trying to relax over our very expensive breakfast. Handy location when travelling up the country. We checked in at nearly midnight but no problem
Me and my partner booked a last minute getaway and decided to stay here. It was prefect and was everything we wanted to de stress from the week we've had. The staff were all so lovely and the massages we had were one of the best we've had. We would definitely recommend this hotel. Beautiful place.
Attended our sons wedding reception here. Checkin courteous, efficient and helpful. Bedrooms comfortable, spacious and cosy. Catering at reception excellent. All staff very proficient, Luke went out if his way to assist us. Breakfast excellent. Grounds very peaceful. Didn't use Spa facilities, but would do if visiting again. Good parking.
Stayed for one night to have a night out in Peterborough. Had I nice spacious clean room and a lovely meal at the Huntly Restaurant! Our waitress Kay really made us feel looked after and made the meal a fantastic experience! Would definitely stay again.
The grounds of the hotel are lovely, and I was impressed when pulling into the property. Check in went smoothly until I got to the room and found 3 single beds when I'd paid for a double. Straight back to reception to explain I haven't slept in a single bed since I was 10 years old and I wasn't about to start now. There was a long pause like the chap behind reception wasn't willing to change my room but I eventually got the double I paid for. The room was nice and big, but not modern looking. Very comfortable though and I slept well. A colleague was in a room near the hotel entrance, he said he had a terrible nights sleep due to the door opening and closing by what he assumed were guests arriving late and the night staff having a smoke. The spa facilities were great, lovely pool and sauna, steam room and jacuzzi etc. Didn't have time for a treatment but it looked busy which normally means good things. The restaurant has way better food than the bar (I've reviewed both separately) so head there for a meal unless you are desperately in need of something cheap and cheerful like a burger. Wifi seemed good throughout the hotel and in the room. Room was made up nicely each day. Breakfast was good, but not great. The buffet is my new nemesis..... The food just doesn't taste seem or taste fresh so I'm never a huge fan so stuck to the fruit and yogurt. All in all I'd say this is a great hotel for business or pleasure, not cheap but in my opinion worth the money paid.
I worked out the other day that we have been visiting this hotel for well over 20 years. On average we stay once a month, over the years I've seen the pool added and the extension. But despite all the changes it manages to maintain its charm. Some members of staff have been there for as long as we've been going as guests. That to me speaks volumes, the staff are friendly helpful and genuinely go out of their way to enhance your stay. The breakfasts are very tasty but I have to admit I like the odd quiet weekday when you don't get the breakfast buffet. It has a very homely feel for a hotel, the rooms are kept immaculately clean. The housekeeping staff work very hard and do a fabulous job. It is not far from the centre and yet has a quiet country feel. It has a pub next door and a more a la Carte experience in the Huntly restaurant. The pool and spa are the icing on the cake. I'm sure that I will still be visiting in 20 years and there aren't many hotels where you can say that! A big thank you to Orton Hall for the wonderful service over the years.
We stayed for three nights over a weekend. Lovely old hotel in expansive grounds, but close to Peterborough town centre. Large room, all amenities, and the mattress topper made the bed very comfortable. Very nice food. Friendly and helpful staff. Weddings on Fri/Sat/Sun. Sunday was no problem at all. Friday there was about 30 minutes of noise as the wedding guests dispersed. But on Saturday there were drunken wedding guests shouting/screaming/banging on doors for about 90 minutes in the early hours - and although it was all close to Reception the hotel staff seemed to do nothing! We were also unlucky in that our car got literally covered in squirrel poo whilst parked in the hotel grounds (which seems to be a regular occurrence), but Paul from the hotel came to our rescue and helped us clean the worst off the car.
A lovely quiet hotel, with friendly staff. It is a beautiful building that dates back to 1086 or thereabouts. There is an information pack in the room, which was full of interesting information. Bright and airy bathroom, modern and clean design. My room was cleaned daily, beds made, and complementery tea & coffee, toiletries topped up. I , Stayed in room139, which is a quiet room, very atmospheric, if a little spooky, im sure it is haunted by friendly young spirits. I have recommened this hotel to my friends and will return for a mini break. It is a quiet location however it is close enough to Peterborough if you want clubs or noisy bars. I didnt use the spa as i was there on business.
Very pleased with everything as we had a comfortable stay. It has the old world charm about it- mature trees outside, the high ceilings, the space -indoors and outdoors and it is in a nice quiet location. Water runs well with good power in the taps without being too feeble or powerful. And staff are polite and helpful which can make a huge difference. We will certainly come again.
I had the opportunity of staying in this hotel due to an invitation to a friend's 60th birthday. I travelled with my son. Our first impression when we arrived was 'Wow, what a beautiful building'. We received a lovely welcome from the reception staff, and very soon after we went to our twin room. Again, 'wow' , massive room, very bright and fresh and on the ground floor. We lacked for nothing, the complimentary tea/coffee/hot chocolate provided a great choice. There were also sufficient toiletries provided for our stay. The room was very comfortable. We took advantage of the extensive breakfast, too much to choose from!! All very tasty. The hotel has a spa and pool and all associated facilities, unfortunately we didn't get chance to use them but plenty of guests seemed to be making use of them! A lovely hotel with excellent facilities and excellent staff.
I have visited Orton Hall twice in the last couple of weeks and have had a great time on both visits. The staff went out of their way to help you and were always very friendly. We all had various treatments and have to say they were one of the best I have personally had. I will definitely be visiting again as it is a great venue to catch up with friends.
My partner and I had an amazing time at the hotel and spa. Excellent price for our room, we were on the second floor with lovely views. We enjoyed the facilities at the spa and also had one treatment each, which was very relaxing. Staff were helpful, friendly, and the hotel has free parking. Beautiful building inside and out.
Me and my boyfriend booked a night away in this hotel. When we arrived, we were greeting by two guys behind reception, which were the least pleasant out of all the staff throughout the stay. Everyone else were so pleasant and helpful, but they were definitely not so interested in their clients. We have booked an exclusive double room, which was on the top floor overlooking the gardens. Really nice and spacious, although the bed was too soft for us. Another down side is that we found stains on the chair and the carpets in the room, which you wouldn't expect for the money paid and the rating the hotel is in. When we got to reception to book a table for dinner, we were advised the restaurant is fully booked and asked to eat at the pub nearby! I found it crazy, when the hotel restaurant can't even serve its own hotel guests that are staying there!! Spa facilities were good, although no supervision, no one cleaning the floors, one of the guests slipped outside sauna and hurt his elbow so it started bleeding. Was there anyone to help or any first aid kits? No. That really disappointed us. Breakfast was nice and staff was pleasant. Would we come back? Possibly not. Was not worth the money we spent.
After a long awaited family reunion weekend at Orton Hall, we can confirm that this is indeed a comfortable, attractive & conveniently situated hotel in lovely grounds. We enjoyed the large, well appointed rooms, the excellent facilities & the spacious, comfortable lounge areas ideal for family 'catch-ups'! We were particularly impressed by the friendly, helpful & thoroughly professional staff. This was especially notable when we had cause to report a rather disturbing incident to Reception staff who listened sympathetically to our concerns & resolved the latter promptly & entirely to our satisfaction. It is sad that this seems to happen so rarely in the hospitality industry these days. Whilst our weekend certainly represented good value for money, the evening meals were perhaps somewhat disappointing. Thus whilst some items on the menu were delicious, others were certainly not. It is worth reporting that this inconsistency was not evidenced in the breakfasts which were excellent! Puzzling! We would certainly use Orton Hall again.
Spent 1 night on business here, quite friendly front desk, large comfortable large, slept well, nice large pool but dreadful small gym with just 4 pieces of equipment, breakfast good. It would have made 4 stars but for the gym.
Booked an overnight stay for a hen do. Staff was wonderfully friendly and attentive. Hotel is has been kept in keeping with its era which is nice to see, and has beautiful grounds. Highly recommend taking a walk in them. Also enjoyed food in the restaurant downstairs which was equally as good, Thoroughly recommend, great value for money and huge rooms!!!
Stayed here for one night in this truly great setting. It's a lovely historic old building with some amazing characteristics. The hotel staff were friendly helpful and accommodated all our needs. The facilities were clean spacious and relaxing. The bedroom was comfortable the bed was dreamy only one point to raise was that room was very warm but there were fans to temper that. The bathroom was a very good size and clean. We would definitely return here when in the area. Thank you.
The Orton Hall Hotel has its location, its history and its architecture in its favour already. However, the staff are very professional and go out of their way to make your stay "perfect". The place is spotless and the rooms full of those extra touches that make for a comfortable stay away from home.
Visited with 7 relatives for long overdue weekend together. Lovely staff, excellent service especially in Huntly Restaurant, lovely food, great swimming pool with good quality spa treatments, Will definitely visit again all they need to do is redesign their reception area as it does not "sell" the rest of the hotel and is nothing like the rest of the property.
Stayed here for one night to meet with friends. Hotel is in a nice location and looks good. The rooms are what you would expect for the price range. We didn't try the spa but it looked very good. We would stay again if we were in the area.
Spacious rooms with comfortable furniture. Lovely breakfast in a very nice location. Friendly and helpful staff and very nice pool and leisure centre, All in all a very pleasant stay in a well run hotel
Stayed here for 2 nights - booked 2 rooms. Both very well decorated and pleased we upgraded to 4-poster as room nice and bright and spacious. Very friendly staff, particularly those at breakfast, fast and efficient service, very helpful, and discreet. Reasonable breakfast choice, everything you need, though nothing particularly special about it. Quite a dull, boring dining/breakfast room - needs to be livened up a bit and modernised in line with other parts of the hotel where a lot of natural brick and stone gives a lovely uplifting feel particularly around the reception/seating areas. Got locked out of both rooms after first night which shouldn't have happened. Room phones didn't work and credit card problems too while we were there. The hotel bar area lets this hotel down; a few choices of scotch whisky but lots of empty boxes on display of single malts not available to buy! Bar staff friendly but with limited knowledge. and just one table and two shoddy seats only in bar area so take drinks into 'conservatory' which unfortunately is a very neglected and depressingly cold area to sit in. But there is a pub attached to this hotel which we didn't venture into. The hotel Spa is really great here, with lovely pool, jacuzzi and very hot steam and dry sauna rooms accessed from the pool area and a lovely relaxing alcove with low lights - very well designed poolside which lets the sun shine through the glass roof on to the sunbeds and pool. Magazines scattered around. Changing rooms cramped with very few facilities but massage was good though quite expensive. A bit disappointed with grounds - not as nice or extensive as we had hoped but instead went for a 2 hour walk across the road on the edge of the village into the Orton lakes/reserve area which also took us through and into the City of Peterborough. Nice to see all the rowers practising and the Boathouse pub is there too.
Front desk need refit and restaffing. Breakfast staff very good. Phones didn't work. Room decor outdated. No mixer tap on sink. Over bath shower in four poster. Heating too high. Hard to adjust. Had to open window but disturbed at 5am by rubbish trucks in the distance. Restaurant dead on Sunday night.
We only stayed for one night but had a lovely room overlooking the gardens which I am sure would be great in the summer. Vast comfy bed,nice linen and a good shower. What else could you need ? We didn't have dinner at the hotel so can't comment on this but the breakfast was hot and fresh,something that you can't always say for buffet style service.
This is a strange hotel that mixes modern will old fashioned and quality with some rough edges. The food is of a high quality, service is good, sauna and pool area of a high quality. The pub area is in urgent need of refurbishment and the restaurant whilst being well pleasant seems quite old fashioned. Pound for pound I think we had a really good deal. With a little more investment this hotel could really have the wow factor
Hotel was very wecloming, room was clean and bed was very big but too soft for us. RambleInn next door food was amazing. lovely grounds around hotel for a pleasant walk. I will be staying here again. Prefect for families or quiet time away. or even for a small group of friends
This is the second large occasion that we have booked and attended. The first, our daughters wedding and today her baby shower. We are so impressed with the helpfulness, courtesy and kindness of the staff and their intent to make it all feel very special. The refreshments were beautifully presented and delicious and the staff most helpful and attentive. We returned today as they had made such a positive impression at the wedding. Thank you Orton Hall! Hope to return again in the future!
My husband and I have visited on a few occasions and love it here. The chefs are skilled and the service is fantastic. You can take your time and aren't rushed out of the door as with some restaurants, if you are in a rush then this place is possibly not for you as it's a whole evening kind of place. The surroundings are beautiful and makes the whole experience very special.
We booked at the last minute and as there were no double rooms available were expecting to push the two singles together but we're very happy to find we had a double and a single bed in our room. The room was very comfortable with tea and coffee facilities. We took the opportunity to use the spa which was quite busy but not overcrowded, we had use of the pool, sauna, steam room relax area and gym. The staff were very friendly and breakfast was good, the only thing that would have made it an excellent breakfast would have been a freshly ground espresso. Lovely peaceful grounds. I would come again.
Booked a room through Trivago for a nice relaxing weekend break with my partner- double executive room which looked lovely on the website. Unfortunately the room we were given did not resemble this at all, it was very plain and basic with dated furniture and curtains. Anyway, we fell asleep that night and all was well- until 5am when we both awoke to the sound of scratching/gnawing coming from the corner. We switched on the light to investigate, which is when we witnessed a mouse scurry across the floor under the chest of drawers! (After it had chewed through my bag to get to the hotel biscuits!) we tried calling reception- answerphone. So we gathered our bags and ran downstairs. The gentleman at reception apologised and we were told the manager would call ASAP. In the mean time, we were told to sit and wait for breakfast! No alternative accommodation arranged. It took a further 4 hours before we eventually managed to speak to management at reception after he failed to call us back and fortunately we were given a refund. He said nothing like this had happened before but after looking at other trip advisor reviews, it seems that was a fib! Not very impressed at all, and certainly wouldn't jump at the chance of re-booking!
We stayed in this hotel for my wife's birthday as it included a pool and spa facilities. All the services were excellent as were the staff. We would thoroughly recommend this hotel. Our package included dinner bed and breakfast with the food being excellent too.
My wife booked this hotel for my birthday as a surprise and arranged a deep tissue back massage. The massage was great and then we used the pool and other facilities which were all good - the sauna had a broken bench that looked like it had been broken for some time. The room was clean and more traditional than we usually book and had a four poster bed. The evening meal was good and well presented as was the breakfast. The wifi coverage was good and reasonable speed. This a great hotel for those looking for a more traditional out of town hotel.
We stayed here one night for work and found the hotel to be really nice. The room was massive with everything we needed and the staff were very helpful. We ate in the hotel and although we had a bit of a wait, the food was great.
Short break on way to London. We had 2 elderly guests with us. Fantastic meal and beautiful surroundings. Only to be spoilt by a room full of loud mouths. Non stop from 3am to 5am when I actually went outside to confront them after there was no answer in 24 hr reception. When checking out management dealt with our issue and refunded us 50% of Bill. Would we return defiantly
I know this hotel well and visit for functions monthly. I have always described it as an undiscovered, high quality hotel in Peterborough. It doesn't have a high profile and seems to cater from weddings. It was certainly busy. It very English. It is in an old country house. It has been renovated but you can still see what it once was. The long conservatory is a good example. All rooms are understated but comfortable. It is quirky though. The bar is small and often shut. You can't seem to be able to buy bar snacks and you could sit all day on a sofa but never get a coffee. The rooms are large. The beds comfortable. Unlike the Hilton there are plenty of coffee, tea and chocolate drinks and a good kettle. The bathrooms clean and modern- and enough soaps and gells. No air conditioning, which is not really needed, but a fan in the corner. Breakfast was hearty and a good choice. It might have been an idea to have one member of staff filling the buffet as each container emptied. Fantastic grounds. Many guests walked around or walked their dogs. This a nice hotel. Not four stars because service is limited. It is great for a week end away and a restful time.
Whilst this hotel may not be 5* luxury, for its category it is excellent and truly exceeded our expectations. All staff were exceptionally professional and helpful, from Paul the porter who changed a non functioning lamp and brought us extra tea bags to all the waiting staff in the Huntley restaurant. The swimming pool is a decent size and we enjoyed a swim, steam, sauna and jacuzzi - we would have booked a treatment, but as it was a Saturday all were pre-booked and all loungers taken. That however, did not dampen our enjoyment of the lesiure facility. Our room was a superior twin with an extra bed, there was plenty of space, a three piece suite and tea/coffee making. There were plenty of original quirky features, high ceilings and a fireplace in the bathroom.The bathroom was well appointed, clean and a good size. We had an excellent dinner and breakfast in the Huntley restaurant (please see separate review). Overall a great stay which exceeded our expectations - will hunt out Best Western Plus hotels in the future.
So much potential, lovely old building and grounds. We expected a venue full of atmosphere for our choir celebration dinner but found it to be totally lacking. Our dining room was bland with a small bar serving expensive drinks. The three course meal, the cost of which was subsidised by our choir, was still too expensive. The choices were very limited for all three courses and mediocre throughout, just one small cup of coffee at end of meal and we had to search for a refill. We were not impressed with service staff appearance or skills. We felt that we were being moved out at 22:30 with the only choice being their adjoining pub, they do not appear to have a residents bar or restaurant and just send people to their adjoining pub (we tried the pub once, food and drink was so bad we have not been back). We were so grateful that we were not residents and that the city centre was nearby so we decamped to the Bull and had a very nice time there. Others have told us that on the basis of this meal they would not return.
This was a mother and daughter experience with good friends. We arrived on 23rd January and came home on 24th. We had never visited before, and it won't be our last visit. The hotel and grounds are awe inspiring, and full of architectural interest. The Internet described it as a 3 star hotel, as does the hotel itself. I don't know what a hotel has to have, to give it a 5 star rating, but we all felt that we had a 5 star experience at Orton Hall. Our bedroom was huge and well appointed...and lovely and warm. The staff were genuinely friendly and cared about making our stay comfortable. We had a deal £114 per person for Spa facilities, 1 treatment , robes and dinner bed and breakfast. Having been a member of the Beckenham Amida, the Spa facilities were smaller, but compared very well. The 30 minute massage was so oooo relaxing and therapeutic. Our meal in the Huntley restaurant was superb and the portions were very generous. Wonderful. The nearby town of Peterborough is full of character and historic interest.
The booking staff could not have been more helpful. We booked for a family party of age 0 to 80 and they were all catered for. I enjoyed the spa and we a all found the staff friendly and helpful particularly to my disabled parents.
Lovely historic building with tasteful additions has resulted in a hotel providing comfort in interesting surroundings. Although was the middle of winter when we visited, the grounds appeared to be lovely. The breakfast was amazing and the staff were very friendly.
We booked rather late for 2 nights,arrived early morning of the 1st day we had not been here before, so we use Sat Nav to find Hotel, bit confused when on the Main road it say Best Western, but then gives the name of R...Inn not Orton Hall you are close to Orton Mere the building rambles, great place full of corridors and comfort we had 2 breakfasts, ,staff in restraunt knew how to serve well, (old oil taste in some the cooked ("hashs" etc) noted by staff, maybe the chef should eat his own food then this would not happen ,(kitchen letting down on quality the second day we did not have fried eggs or the hashes for breakfast ,very caring throughout the hotel, room was well appointed we had a ground floor room in a place where we could park the car close to the room, Spa worth a every minute ( go early it gets busy) we needed to use taxi's no problems from chambermaid to management these people love the Hotel, the Church is used for weddings but also has regular Sunday services
Stayed here for the first time on business. The building is a mixture of modern but also the very charming older part which is where the restaurant is. Was originally attracted by the leisure facilities. The pool area is excellent with jacuzzi, sauna and loungers. There are also an area with 2 treadmills and 2 cross trainers which is adequate for a quick workout while away on business. Excellent evening meal in the hotel restaurant. Nice choice, good food and excellent friendly attentive service which is quite rare. Much better than the food in the Ramblewood Inn which is the pub attached. My advice is to go in the restaurant in the hotel. Although more expensive it is well worth it!! Room spacious, adequate decor and very nice modern bathroom. Would recommend as it as a bit of everything!
Have stayed here over five times over the past few years. We no treat it as our favourite hotel. Set in its own grounds with its own church. It has on of the best locations for a hotel with some great facilities to enjoy. Rooms are split into two sections. The new section and the stately house section. The rooms are all well appointed ranging from the basic to full suites. The Huntley restaurant has some amazing staff and serve the best alacart menus around. You won't be dissapointed. The spa is very relaxing with a warm pool, jacuzzi , steam room and sauna. Also boasts a relaxation area to switch off. The Ramblewood Inn connected to the hotel again has a great atmosphere and bar food if the alacart menu isn't to your taste. Great value for money and well worth the stay. Five star.
Poor service from start to finish. Had a mouse in our room. Saw a mouse running down the corridor had a 45 minute wait for a coffee, and the bar was closed. Would not stop here again. 4 stars should be no stars
Excellent bedroom. Excellent service. Excellent food -what more can one say. Clean tidy efficient and friendly. Also close to Peterborough City Centre, just across the road from Orton Mere and Nene Park.
Historic and atmospheric hotel with spacious rooms. Decor rather tired and could do with some innovative decorations.. Good swimming pool and cleanliness of the changing rooms. Lots of rooms and function areas, - some used for weddings.which cater for parties of differing sizes. Historic part includes wonderful dining room with wooden paneling.
We had a lovely time at the hotel, our room was more like a suite - Sofas, tables chairs, enormous bathroom and a glorious 4 poster bed - Dinner in the restaurant was fantastic, the pool lovely - Our only slight and it was slight is we felt the breakfast was expensive for what was offered
It's extremely difficult to review your own wedding objectively as to me, my wedding day was obviously one of the best days of my life, so it has taken me some time to sit down and write this review! (My wedding was in Nov 2014) We chose Orton Hall predominately because there is a church right next door and having a traditional wedding service was very important to us, and the convenience of guests not having to travel between sites (and not having the expensive of a wedding car) was extremely appealing. We also thought that the venue offered good value for money. In order to give prospective wedding couples the most comprehensive overview of my experience, I'll start from the beginning (this may be a long one!) We booked the wedding in Nov 13. I was very disappointed to find that despite the huge cost of having a wedding at this venue, they still charged you to book the taster meal. It cost us £40 per head as my husband is a veggie and we wanted to try two main meals each in order to make a decision about what's best (no other venue that we considered charged for this) We were very careful to check that the meals we had at the taster would be the same as the meals served at the wedding (I.e. quality and portion size). We were assure that they would be. As part of the package you had a wedding co-ordinater. Whilst she was lovely on the phone (whenever you were able to get through to her), she didn't work on the weekends so she wasn't there to actually oversee the set up of the wedding to ensure everything was as according to your wishes so essentially she didn't co-ordinate anything other than confirm numbers and take payment which feasibly anyone at the venue could do. I loved the idea of the onsite spa and had visions of a pamper day the day before the wedding and I loved the idea of the convenience of them doing my wedding make up. Unfortunately the service at the spa didn't match up to my imagination. A number of the staff were quite unapproachable and unfriendly whenever I popped in (the manager was lovely though). My mother and I booked wedding makeup trials which were just awful (thank goodness for booking the trial!!) the same girl did both our makeup and she succeeded in making us both look more like drag queens than the blushing bride and mother of the bride. She didn't particularly match foundation correctly, didn't really take heed on our particular preferred style of make up and overall it was extremely disappointing. Aside from the awful makeup, she and her colleague had conversations over us the whole time (about what they were doing at the weekend, who was seeing who etc) which was just rude. I would not recommend the spa or bridal makeup at all. During the actual weekend of the wedding there was a fair bit of building work going on at the hotel as they were expanding the reception area. We were not told about the expected building work at the time of booking the wedding, and despite the builders not working on the weekend, the hotel still did not look as pristine as you would like for your wedding day so this was a disappointment. All of our guests stayed at the hotel, most of which stayed the Friday night as well as the Saturday so it was extremely convenient that the hotel was able to accommodate this. When booking the wedding you can reserve rooms which was absolutely ideal and if you don't use them all, release them about a month before the wedding. The rooms were also offered at a slightly reduced rate too which was good. My bridesmaids and I stayed in the hotel the night before the wedding (I think this room should have been in gratis, but actually they charged us). There is no lift in the hotel and they put us on the third floor, which has an old tiny staircase leading up to it. This was not well thought out because it was exhausting for beauticians and hairdressers (and indeed anyone else) having to travel up and down the stair case with all their equipment. The room was really nice though and the bathroom a good size. It was a good job we did stay the Friday night because no body had communicated to the staff how the rooms should be laid out for the wedding (surely this should be the wedding co-ordinaters role?) so I had to spend a good proportion of time going through everything with the staff on Friday evening so that it was all set out correctly. It wasn't overly an issue doing this, but as you would expect this to have already been communicated, I'd already had a couple of glasses of wine at this point! Also I only happened upon this by chance (being nosey and wanting to see the room) and noticed the top table was in the wrong place.. If I hadn't been nosey then the room would have been set up completely wrong so it's good thing I did check. I feel this was a massive oversight and error on the hotels part. On the morning of the wedding we had breakfast served in our room. The breakfast was nice (we had full English to line our stomachs!) and the staff brought up glasses and champagne buckets for us to use with our own drinks which was nice. We did have a disaster in that the staff the night before had left off a chair from the top table (we had left them the seating plan so they had obviously miscounted) - we had an outside company provide chair covers and sashes, so they had arrived, covered the chairs and left. Fortunately my mother had the common sense to count the chairs and refer to the seating plan and noticed the issue and reported this to the duty manager. The duty manager then had the audacity to argue with my mother (which quite upsetting her) that it wasn't their fault etc etc..... Ultimately, we didnt care whose fault it was, we needed it rectifying! So I had to spend time sorting this out which was irritating on the morning of my wedding. We were warned that if the weather was poor we wouldn't get the red carpet. The weather was terrible the day before but we were lucky on the day and the red carpet was out. This made it that little bit more special so we were very grateful. Despite the fiasco with the chair covers the staff did wonderfully dressing the main hall and conservatory and everything looked amazing. we had a toast master (courtesy of the hotel) and it was so lovely being introduced into each room.... We felt like royalty! The toast master was extremely attentive and stayed behind us to offer his services during the whole meal. This was great apart from the fact that he is now in every one of our pictures, and it wasn't a subtle place either where we could crop him out! Also (rooky error) he did not put his phone on silent which preceded to ring in the middle of the best mans speech- not great. The food, despite our assurances of the same quality as at the tasting, which extremely disappointing and was effectively a waste of money having the tasting as it was no where near the same quality. The soup was extremely watery, the portion sizes significantly smaller and the veg were at best 'al dente' although most would consider undercooked. The waitress who served the top table, when serving my bridesmaid split the tomato soup all over the table. Fortunately this did not go over her (or my!) dress but it did completely mess up the table. Aside from that the service was very good and the staff attentive and polite. We booked the disco that the hotel recommends (although we did this directly was the hotel charge around £50- £100 extra for the privilege of booking it). Unfortunately the disco cut out numerous times including during the first dance which was frustrating, especially for the money they charge. This obviously wasn't the hotels fault but do consider booking your own disco. The rest of the night went without a hitch. One of the barmen for the evening was particularly cheeky and I think from reports did try it on with a few of my young female guests. I thought this was hilarious, but others might not find this so appropriate. The bridal suite was included in the price and was at best satisfactory. The bathroom was tiny and I struggled to use the toilet in my dress due to how cramped it was. The walls were also paper thin (to the extent you could hear conversations next door) and my brothers were placed in the room next door which certainly impacted the romantic ambience of our wedding night!! Overall though, my wedding was brilliant, despite the few hiccups. I can't impress strongly enough how great the staff were (with the exception of the wedding co-ordinated, the duty manager and the spa)... The hotel was exceptionally clean despite the building work and suited what we wanted perfectly. It's difficult to determine whether I would still hold my wedding here should I had the benefit of hindsight as I only have experiences of other weddings from a guest point of view.... The food really was a massive bone of contention for me and I think the most disappointing aspect of the day. Aside from that, every wedding day will have hiccups which I would chalk the rest of the issues up as. If you do decide to go ahead with Orton hall as your venue, I wish you a wonderful day!
We had a weekend break at Orton Hall Hotel. The staff are very welcoming and friendly, our room was lovely, clean and good size. The pool and spa area is very relaxing and staff very helpful. We had our evening meal on the on site pub, we were looked after brilliantly by Pat and his team of very friendly staff. The food was good too. We looked forward to going back in February. Another plus for us is the lovely walk along the steam engine railway to Ferry Meadows.
This place is gorgeous. Set in beautiful grounds and stunning building. I was there for the Honda Owners club motorbike xmas party and there was about 60 of us all staying in the hotel as well as having the party. The staff were fantastic, the food was amazing and the service was faultless. Would highly recommend anyone to stay here. The rooms were stunning and very clean and well maintained.
We visited Orton Hall on Friday 27th November after booking online. It was an amazing deal we got. Spa, large room, evening three course meal and buffet breakfast. We checked in at 1.30pm and were given our keys to our room on the ground floor. The room was large, clean with a good view. However, I do feel that this room needed a bit of a refurb. Now, the room was clean throughout but just had the feeling or need to be updated. Great facilities all round. We then popped to their on site pub for a drink which was nice and friendly too. After that we went to the pool and spa area where we relaxed for a good few hours. All facilities were top Standard. We then returned to room and got ready for our evening 3 course meal which we were told was the first night of their new menu. The food was OUTSTANDING! Presentation, quality and taste! Perfect! Great service too! So... Would we return? Oh yes, very soon.
We had our works Christmas Party here and I cannot compliment the staff more it was a great night. We choose the venue due its is location (Peterborough) and also because of the choice of food, we were not disappointed with the food it was served quickly and was hot when we received it vegetables were not soggy and potatoes were real! The only disappointment I had was that I enjoyed my starter and main so much I didn't have room for my pudding which looked lovely and from the tiny bit I tasted was delicious. The rooms were very clean, I used to work in this industry so can be quite fussy when it comes to cleanliness (and straight lamp shades/pictures) but I could not find any fault at all. It is my responsibility every year to organise our works Christmas party and I like to go somewhere different each year but I would be very tempted to return here next year. Thank you to all the staff at the hotel including the staff in the library bar who served us after the party as we were residents. Unfortunately we did not get to use the pool, but I would love to return in warmer weather to explore the hotel.
When you drive in you go wow, reception is quick and every where looks cosy. I had a room where I had to go out of the building twice to get too my room something which I don't like , when I book an hotel I expect to stay in it not an outhouse but to be honest the room was lovely.Did not eat in the restaurant so can't comment, one of the group had stayed the night before and had commented on the breakfast being cold, so I went for pooched eggs and they were served Luke warm and yes the breakfast was cold again! Parking is ample but watch out for puddles and mud.
Very nice stay overall. However there are two things I think you should know. Firstly make sure you take a cover for your vehicle as you will return to find it covered in squirrel dirt. I could not believe how much of a problem this hotel has with this problem. The local car wash must be booming with trade. Secondly I was disappointed that the robes you get with your spa break are not white and fluffy they are white and boiled to an inch of their life. Very stiff and rough with a musty smell. I had two different robes (one size fits all.....not) and both were the same.
My family and i visited this hotel to celebrate my parents 30th anniversary over the weekend. The hotel is beautiful from the outside! The rooms are a little old fashioned but were clean and comfortable! We were disappointed that both of our rooms were not next to each other and were in separate buildings. The walls are quite thin and so there is disturbance from other hotel guests. The heating doesnt work until the temperature drops and we were extremely cold. We reported this to reception and was told to leave the room door open to set the heaters on for the entire hotel. This did not work and we were freezing. Once we made a complaint to hotel reception for the 3rd time they said they would look into it and sure enough after dinner the room was warmer. The spa is lovely the jacuzzi a little small but the pool itself relaxation room massage and changing facilities are much better than i expected and were brilliant!! We all thoroughly enjoyed this! I told the hotel we were celebrating my parents 30th anniversary and they were helpful by putting some cakes and a present I posted to the hotel in my parents room. I had arranged this beforehand with the hotel staff through many emails. However on the day when the cakes were delivered i was told by the cake company that the hotel receptionist was unaware of what to do with the cakes when they were delivered. I had to phone the hotel to make sure the cakes and present were definitely going to be put in the room as already arranged the prior day, the lady on the reception was unaware of the arrangement. Luckily i phoned them otherwise the surprise would have been ruined! I feel that the hotel and staff could have made more of a fuss for our special occassion like so many other places do. This was a memorable weekend and a celebration for us. A lot of places I have stayed in before have gone out of their way to make our time memorable as we are celebrating a special occassion. They could have put some balloons in the room or just acknowledged when we checked in that we are celebrating a special event. So i was a little disappointed as I did highlight to the hotel that I wanted to do something special to surprise my parents. Nevertheless we had a wonderful time and the hotel and facilities were great! Nene park nearby is beautiful for walks and lunch!!
A nice place to visit. The hotel is kept clean and tidy. The staff are very friendly and our room was nice, just not as big as I had expected. Food in the hotel was very good and reasonably priced. Spa facilities are nice and free for swim sauna or jacuzzi if staying in the hotel. Overall a nice hotel with a pub next door. All round nice place.
What a lovely hotel ...staff extremely efficient and friendly from cleaners .breakfast staff...waiters..reception..manager. .couldn't do enough ..room very nice spotless..food very nice ..definitely worth a re visit .
We have stayed at Orton Hall a few times when attending functions. It's a gorgeous old Manor House with a gothic feel about its architecture and as such it's a bit quirky. We've always found the rooms to be spacious and comfortable, decent bathrooms with nice big bath towels, even a flannel when we stayed recently. Service is always very welcoming at reception and at breakfast. The breakfasts are buffet style with plenty of choice - only slight criticism is that I always have the feeling the staff are a tad too quick off the mark to start stripping down the tables after breakfast the instant the doors of the dining room close at 9.45. The swimming pool always looks inviting but I've never had time to try it, nor the spa. The Great Hall is a brilliant venue for functions - full of atmosphere. It is set in parkland which looks attractive for walks - one day I will stay a bit longer and try out all these facilities. Wifi is excellent and free throughout the hotel.
My daughter and I decided to have a night in the spa...The twilight package..We got there at 5pm and enjoyed the pool..sauna. .and steam room. We booked a massage as an extra and that certainly helped my ache back and shoulders. They had a relaxing area with free herbal tea...It was a welcome chill out from our normally hectic life juggling work and family. A TIP. LOOK FOR OFFERS ONLINE..THEY WILL PRICE MATCH. ..WE PAID £12 + massage fee.enjoy .
I stayed here with a friend for a relaxing stopover between the north east and Kent. Our room was spacious, well equipped and the beds were very comfortable. The spa facilities were good although the small gym area was rather on public view so not for the shy. We ate in the on site pub in the evening and had tasty good value fare in a relaxed atmosphere. Breakfast was in a lovely room and included a good spread including veggie sausages cooked on request which my friend much appreciated. All in all this is s lovely property that we hope to return to very soon for a girls weekend,'
we visited here for a wedding recently and had a wonderful time the hotel and grounds are lovely and all the staff were really friendly and helpful would definately recommend this as a wedding venue,lovely setting.
I've stayed at Orton Hall several times on business and it has everything I need; excellent swimming pool, small (tiny) but adequate gym, good wifi connection, great breakfast, reasonable pub next door serving good food and the rooms are good enough for one or two nights. It's also set in beautiful grounds.
This was the first time I'd visited this hotel, having found a spa package online. My wife and I stayed here for one night and were really pleasantly surprised by the facilities, especially the pool area, with it's relaxation area and also the mud chamber, which my wife and I enjoyed as part of our spa package. The hotel lobby and bar areas were quite old fashioned and in need of a refurb, but the general hotel ambience was very relaxed. Our room was very spacious indeed, although it too could have done with a bit of modernisation. The food in the restaurant was very pleasant (see pictures) and the wine list had a larger selection than I expected. The staff in the hotel in general were very polite, but not quite trained to the level of many hotels of similar ratings around the local regions. Overall though, the hotel was well worth visiting for the spa and pool area!
I booked a weekend away with my mum and sister , I had stayed here previously with some friends and enjoyed my stay . I was not disappointed, we had a wonderful stay, the staff are so pleasant, friendly and professional , they cant do enough for you to ensure you enjoy your stay. The restaurant food and service was of a high standard, the spa and swimming are extremely clean. The porter Paul was so helpful , carrying cases up to the second floor as there is no lift. ON saying my room was hot the reception were so helpful in sending me up a fan . Breakfast was great , a good selection of hot and cold food and again service with a smile. Thanks for a great weekend we will definitely return .
What a building and location. Superb massive room. Building awesome, so old. Lots to see if you walk around. Breakfast great. Very good service. Everything you could want. Staff brilliant. Didn't like restaurant set price 20 one course, 25 two, 30 three. Would like one choice on price as business limit for dinner imposed on me. Wine cheaper than expected in bar by glass ?? Hope to be back soon.
We had a lovely stay we had a three course meal the food was very nice and the wine was excellent and a very good price for a hotel.The size of the portions was very large and the tomato soup was excellent top marks to the chief .would stay again.
We have stayed many times at Orton Hall and it has never disappointed. The location is excellent, the rooms first class and the staff friendly and really helpful! The breakfast was real value for money. The swimming pool is great. I would recommend this hotel to anyone!
We stayed here. Overall OK. The leisure facilities were good, Jacuzzi tiny but other than that OK, rooms were large but the décor very dated and tired, inc wallpaper peeling off, stained ceilings etc. No lift. Do not stay here is you can't lug your bag up 3 flights! Restaurant next door was absolute rubbish. Eat elsewhere
The grounds and hotel itself are beautiful. I also like the fact it has a pub in the grounds too! Good job, as I was told the hotel bar didn't open until 7pm and if we wanted a drink at 5pm, we should go next door! Found a lovely pub down the road (turn right out onto the main road, set back off the main road), worth the 5 minute walk as lovely atmosphere and two pints only £5! Hotel food very nice, swimming facilities pleasant and breakfast good too. Room in main building very nice, lacking toiletries and water though! Room 177 at end of corridor so lovely and peaceful!
Purporting to be superior. However poor standard, very dated, tired and plain. The pictures on the web page are an aspiration it seems and the building is not as grand as is shown in most parts. The decorative order is at best dated and our room had a musty smell on entry. The bathroom was reasonable but lacked work surfaces, no bottled water or fridge, tiny wardrobe 50's furniture off poor quality. The car park surface is muddy when raining and its dark and dismal on arrival. Not a warm welcoming reception, hidden round the corner and in an awkward place. We heard a member of staff sneezing very loudly in the kitchen. Two cups of tea with milk in plastic pots £5 in the adjacent pub. The bar in the hotel is to be avoided with zero character. There is no lift to the third floor.
A very enjoyable to stay comfortable room the food was good the room was quiet. The grounds were full of colour with the trees varied colours. The food was good and the staff very helpfull. There was easy access to the City of Peterborough. The outer Ring road was easily accessed
This hotel could be awesome. Unfortunately the rooms in the stable block a significantly lacking, they have no charm or style and have antiquated deco. There is no provision of bottled water in the rooms a basic expectation when paying £100 a night. Unfortunately the staff were the most disappointing element. Unhelpful, unknowledgeable and uninterested. I did not feel welcome when I checked in, the dinner was served by people fit to be working in fawlty towers and at breakfast the three staff members stood in the room gossiping and discussing hotels politics. A real shame as the hotel has so much potential.
Stayed for a long weekend over the bank holiday in august. Beautiful building both inside and out. Had a great room with a very large four poster bed. Small wardrobe space tucked in the corner with the dressing room drawers over the other side of the room. Did have iron and ironing board. (not that I had any intention of using it, but handy if you need to) Surprised it didn't have a mini bar or fridge, but was a cold weekend, so placed a bucket of water outside on the window ledge and had a "make do" cold storage for our bottled drinks. Spa and swimming pool on site. Made use of a beauty treatment and the pool area. Restaurant for morning breakfast is spacious and had a good range of food choices. Staff attentive to your needs. Good location for walks with the Nene Valley Railway line just a short walk away.
We recently attended a wedding in Peterborough and the reception was held at the hotel. Every effort was made to ensure we had a comfortable stay, including checking us in early to be able to freshen up before the wedding. The hotel and grounds are stunning and kept in an immaculate state with a very high level of comfort. I believe the biggest asset to the hotel is the staff. Even when passed in the hallways I was greeted, at every turn I was asked if I needed anything and always with a smile. I would like to commend the younger members of staff who worked very long hours during the wedding celebrations and again in the morning, they made the difference between a good stay and an excellent one. Thank you.
The hotel has a very pleasing outlook on arrival. The pool was of an excellent standard with good facilities. The room was comfortable, of a good size with a range of tea/coffee etc. Finally the breakfast was of high standard with a wide range of cereals, croissants, continental breakfast etc as well as a good quality English breakfast selection.
I've stayed here many times for both business and pleasure. This hotel and the rooms have so much character and settings are gorgeous. Staff are very welcoming and helpful. Rooms I've stayed in have always been very clean, comfortable and functional - everything I need. The spa is lovely, I have had a few treatments and never disapointed. The food at the hotel is very nice. There is also a small gym. There is no lift so will have to use stairs but that didn't bother us. This is always my first choice of hotel when visiting Peterborough
We stayed for 4 nights and were very well looked after we ate in the restaurant at the hotel the food and service were excellent we could not fault it we also ate in the pub next door it was ok you get what you pay for the rooms were comfortable and clean all in all a relaxing and pleasant stay
This is a lovely hotel in good settings but I didn't see a lift so be prepared to carry your bags up the stairs, having said that the receptionist did ask if we needed help. They have facilities for special occasions weddings etc and the rooms are clean, tidy and comfortable. There are tea and coffee facilities in the room and a restaurant or food served in the bar. I wasn't too impressed with the bar food but we did have a 50% off voucher so it was cheap. We have stayed here before and would happily return again. staff are friendly and helpful. View from our room was across a pretty courtyard. This is a hotel that I feel is suitable for all ages and types of people
Stayed at Orton Hall in July and had a lovely time, went back in September for our Anniversary, was even better 2nd time round ! Room was delightful, full of character, but also totally comfortable ! The restaurant was 1st class- food and service ! I can honestly say that I have never been to a hotel with such excellent staff, every one that I came into contact with was helpful, kind, cheerful and totally customer focused. Great hotel !!
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