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Best Western Hotel Petaling Jaya, Petaling Jaya

3.5/5  - basé sur 266 notations.
No. 1, Jalan 13/1 Section 13, 46100, Petaling Jaya, Malaysia - See map
Best Western Petaling Jaya - BEST WESTERN Petaling Jaya The Best Western Petaling Jaya is ideally located in the center of Petaling Jaya. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Nestled in the heart of Petaling Jaya’s new business and development district, Section 13, the Best Western Petaling Jaya comprises stylish guest rooms and suites. The hotel is an integral part of the CentreStage Complex which features a comprehensive range of business, retail and leisure amenities, just a 50 minute drive from Kuala Lumpur International Airport (KLIA) and a 30 minute drive from Sultan Abdul Aziz Shah Airport in Subang. The hotel features an array of exciting amenities, including a dramatic rooftop pool and fitness center. The Skyz Dine & Bar also takes advantage of the hotel's sweeping views, while the Kembali Kitchen restaurant serves modern Malaysian and international cuisine throughout the day, with live cooking stations. In this up-and-coming city, Best Western Petaling Jaya is the perfect base for both business and leisure travelers. A new tourism tax of MYR 10 per room per night will be applied to every booking. This tax is payable direct to the hotel upon check-in. Please note that this charge is not included in the room rate. Please be informed that the electricity supply in the entire PJ Centrestage building, including our hotel, will be shut down from 10 a. m. to 10 p. m. on November 22 & 23, 2018 (Thursday & Friday).

Best Western

Hotel Petaling Jaya

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
based on 266 guest reviews
NOTE ISSUED
Excellent
39
Very Good
109
Average
84
Poor
21
Terrible
13
REFER TO NOTICE
Business Business
121
Couples Couples
42
Family Family
41
Friends getaway Friends getaway
25
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good for Short stay with no expectation"

2
01/12/2018

Stayed in this hotel several times due to business trip. This round was there for 3 nights. Room was clean, toilet clean, bed comfortable. However the safe was not working. Informed the reception but no one came to fix it. Toilet hand bidet was lost. Wifi did improved. Breakfast was goods. Staff were polite. This hotel does not supply toiletries like disposal toothbrush, tooth paste, shaver,etc. My first night was given two shower towels and two hand towels. However, the second night my room was short supply of shower towel and no hand towel. Another issue was the best western members cannot get points or upgrade should their hotel payment made by Corporate.

"Great hotel at a afforadable price"

4
14/10/2018

This hotel is a part of a small shopping mall. IT's easy to find via Google, plus it has its own basement parking. Parking is free as well. Check in was fast and smooth. The room was not huge but good enough for a day's of rest. In general, the room and toilet was clean and all amenities were provided. Air con and hot shower were working fine. Bed was slight firm but had a great slept. The TV side is slightly too small , would be great if its larger. Overall, great hotel to stay in KL. Not much traffic around the neighbourhood and its quite convenient to go to places.

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Nice Room"

4
25/08/2018

Good choice of hotel if you have bussines trip at petaling. The room is good and clean and the staff were friendly. You need to goin up for reach the reception i forgot the floor but will stated at the lift room

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Not much to say about this hotel"

2
28/07/2018

We stayed for 2 night at this hotel for a business trip. Honestly, not much to stay except everything was meh to ok. Inside the hotel look so old and not clean. Our room was troublesome. A lot of ants in the counter. The bathroom is leaking during shower. So not sure we will come back to this hotel next time.

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. First and foremost, our sincere apologies for the unpleasant experience during your recent stay with us. We appreciate you taking the time to share your experience and are very sorry that the services rendered not up to your expectation. Rest assured, this is not standard of service for our hotel. We have highlighted your concerns with the relevant team members in ensuring they focus on providing a memorable guest experience during their stay. Once again, our sincere apologies and we hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Almost what you'd expect"

4
11/07/2018

This relatively new hotel was fine, once you actually found out how to enter it. It starts on the 6th floor but there is very little in the way of signage to guide you there on arrival. Otherwise it was fine. Clean room, nice pool, very good selection of different cuisines for breakfast. Would stay again.

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Good hotel with active service"

5
10/07/2018

I would strongly recommend this hotel as the service is superb, the front end staff is so active and the house-keeping is pro-active. The food is a mix of Malay and Chinese. If you are exploring for Indian cuisine then there is less in the menu for you. However overall it is a good hotel. Hotel is connected to LRT stations - Asia Jaya and Taman Jaya,

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Watie

"Good location for traveller within the Bandar Baru PJ Area"

4
08/07/2018

The hotel is located within a good location. Suitable for business traveller or family holidays for a budget stay. Reasonably priced. Close to transport links. Local shops and restaurants are within walking distance. The hotel room is very clean and well-maintained,

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectation and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Good food and comfortable bed, but smelly car park."

3
18/06/2018

If you are driving, you can forget about staying here. The car park itself is narrow which I can still manage, but once you reach the car park area nearby the lift entrance. It is wet everywhere because of leakage, the moment you get out of the car the smell is unbearable. I suspect the leakage is from the sewage. I understand this has been going on for sometime already. Even the staffs cannot give you any assurance. However, the room is comfortable and breakfast is of good quality. The service is good. If only they can do something about car park, I would never stay here again.

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback, we are able to continue to improve our services and facilities. We glad that you are happy with our service and enjoyed the breakfast. With regards to the basement parking, we would like to extend our sincere apologies for the inconvenience that you have experienced. It has been highlighted to the building management. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Kind regards, Watie

"Reasonably priced hotel, well maintained & clean in good location."

4
22/05/2018

I stayed one night and had a good experience. Room was clean and well-maintained. Everything worked. In-room facilities included TV, fridge, safe-deposit box, hair dryer, complimentary coffee & tea, boiler and of course free Wi-Fi. Location is good - no problem with finding food, but then again, that's true almost wherever you are in Malaysia? ;-p I did not check out whether there is a MRT/LRT nearby, but with Grab/Uber nowadays, that's should not bean issue. Prices fluctuates quite a lot between weekdays and weekends 160+ to 270+!. Also, book through the internet - the hotel's walk-in rate is higher.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"The Worst Hotel I Have Ever Stayed"

2
05/05/2018

It only took me a night to finally decide I ain't stayin here another night. The room smells really bad, its dirty, sound proofing was really bead that you can hear all the noise and talks along the corridor, room layout is too bad and cramped, in room dining only offers like 10 meals, tv wasn't working and the front desk staff hardly understands english. My staff made the reservation days ahead and they can't seem to sort through their records. I paid for a 150 MR limo (car and driver) arrangement and the following morning I got cab. Wow!! MR150 MR for a 4 km trip to Pullman Hotel? Anyway all I am sayingnis if you want to avoid the same disappointments I had, go find another hotel. I cant recommend it. I review hotles where I stay and I just state the facts based on my actual experience. This time wasnt a WOW feeling.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! First and foremost, our sincere apologies for the unpleasant experience during your recent stay with us. We appreciate you taking the time to share your experience and are very sorry that the services rendered not up to your expectation. Nevertheless, we would appreciate if you can contact us via email and provide the details of your stay for further action. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Compact and Convenient"

4
17/04/2018

Rented twin sharing room with colleague to attend company meeting. Non smoking rooms are available upon request. The room was standard. Provided iron, ironing board, hair dryer, kettle and coffee/tea like most of the business hotels. Price was reasonable, provided 2 breakfast. The hotel lobby is located at 6th floor. A convenient store and a few F&B outlets located at the ground floor.

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to rate us with your positive review. We glad that you are happy with your stay. Once again, thank you for sharing and we look forward to welcoming you back in the near future. Kind regards, Watie

"Average Hotel"

3
04/04/2018

I choosed this hotel in Jan 2018 for 3 nights, simply because of its location. As I have to attend a wedding dinner about 5 minutes walk away, its location serve my purpose. There isn't much around the hotel, save for some food outlets, rooms are basic, a little on the small side, I also find the hotel rather noisy from hallway, not just from guest, but also from hotel staff. Only will recommend if it meet your requirement like it did for me this trip. Once I took care of the wedding dinner, I was spending my days away from this area, and ended up and KLCC and Bukit Bintang area, and just to come back to sleep. Even that, was not too restful due noises from hallway as mentioned.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We appreciate your comment about your overall stay experience. Nevertheless, we would like to extend our sincere apologies for the inconvenience that you have experienced with regards to the noise. At the same time, we have taken immediate actions from your comments. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Good Location"

4
21/03/2018

Best Western at PJ has good-sized rooms, clean with the usual amenities provided. It is a relatively new hotel and has no carpet in the rooms which is good for those who have allergies. Their breakfast spread was quite a lot with various choices from international to the local dishes. I especially enjoyed their Nasi Lemak which was served daily. I had it for breakfast 3 out of the 5 days we were there. BWPJ is in a good locatiion especially for business travelers who have little time to ear out. There are many good restaurants within walking distance, as well as a steak restaurant at the ground floor. There were also shopping areas such as Plaza 33, Jaya Mall and even a Digi Mall for electronics within 5 to 7 minutes walk from the hotel. Service was good too!

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Not a good hotel if you want to have a good rest after going out the whole day."

2
21/03/2018

This hotel are most of the time a destination of package tours from Asia. The restaurant food are not good. The hallways are always noisy. The reception area is on the 6th floor which is always crowded with group tours tourist. Rooms are not maintained well.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! First and foremost, our sincere apologies for the unpleasant experience during your recent stay with us. We appreciate you taking the time to share your experience and are very sorry that the service rendered and facilities provided not up to your expectation. By telling us how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Straight-forward hotel for a straight-forward stay"

3
14/03/2018

Our family stayed in 3 rooms for 10 nights and it's a very straight forward hotel, quite good for independent stay with very little service. The lobby is located on the 6th floor so on the ground floor when we arrived in the building we saw only an empty counter with a sign informing that "the lobby is located on the 6th floor" and the trolleys, so we self-loaded the luggage into a large trolley and went up the elevator to the 6th floor to check-in. The front desk staffs were adequately polite but can't be categorized as friendly, check in was smooth. Rooms are smaller than medium size but nothing that is not already expected when making the booking. Dusty however in most of the surfaces but generally acceptable. Bed is quite small and something is not right with the bed for none of us had a good sleep on that bed :( Hot water is not more warm than hot and water would flow out of the glass shower door so the bath mat would surely be totally wet all the time. Air-con worked good. We turned on the "please clean the room" sign one time and came back with the room still not cleaned and called the front desk twice for the housekeeping before they actually came to clean. But perhaps they were understaffed that day since that happened only once? The other time was that it took them long time to come but not near the whole day. Breakfast was very good. Food was great and fresh and with enough variety. Staffs also adequately polite but not friendly. We had the BBQ on the rooftop restaurant and the staffs there were great! The rooftop pool was a delight, really nice place to be. Good aspect about this hotel is the fact there are many independent restaurants and 2 convenient stores (one open 24 hours) in the same building (looks like it supposed to be a shopping center building of some sort but mostly empty, only some tenants along the front rows) so it was very comfortable to buy a bottle of water or anything else. We tried all those independent restaurants in the vicinity and they all are basically very good and the organic yogurt place was the star for us. There is also an independent coin laundry facility which we found near the end of our stay because there were no information about it anywhere in the hotel or by the hotel, so please be informed :) Location is very good for those looking to stay in PJ area.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We appreciate you taking the time to share your feedback with regards to your stay at our hotel. We are delighted that you enjoyed the food and facilities provided. Nevertheless, please accept our sincere apologies for the unpleasant experience in some areas. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in the future. We hope the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Just One Night"

5
05/02/2018

1st impression as we approach the Reception was as plain as Jane! With only 2 in attendance but it was late like 11pm! They were helpful & efficient and we got our room key within acceptable timeframe. The room? It was clean, comfortable & small but it's rate was affordable even in AUD approximately $70 with B'fast!!! Fridge, coffee maker, hair dryer, flat screen TV, etc. No worries in catching a cab; taxi, Uber, Grab - within minutes. Verdict? IMPRESSED indeed! Fully justified for it's room rate.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Will not stay again"

1
01/02/2018

It's not a Best Western as the manager said, " It's independently owned". (Best Western should remove their name from this hotel). The hotel is in an industrial area, so not much close by. We stayed here as we drove in from Penang and need to be close to the Gasing Vet. Rooms are clean, but very small. Washrooms are small. Bidet toilet sprayer had no sprayer. The rooftop bar had very slow service, but beautiful view and a great breeze. They had no Gin to make the first drink.hen after a Mojito and requesting a 2nd, they didn't hAve all the ingredients. When we checked in, they showed us a few rooms, as we requested a room with 2 beds and a wheelchair room. They said they only had 1 handicap room on a higher floor (more expensive), and a smoking room. Not all handicap people are smokers!!! We don't smoke so asked if there is a room that would suitable for us. We saw 3 other rooms on the Club floor, 2 being perfect. Large for a wheelchair to get around and grab bars in the shower, but only 1 bed. (We de died we could do 1 bed if the price was ok)The 3rd room 2 beds, small bedroomoom and washroom. The wheelchair couldn't even get in the washroom or much in the room. The very kind man who took us to the room, phoned the desk to see he rates. We decided we could afford the more spacious room. Went downstairs within 5 mins and the they quoted rm100 more than just quoted. We tried to explain to the very useless manager, that the small was not feasible for a wheelchair and why uddenly the price went up. (The man in the room even wrote the price down.) In the end we stayed the the inconvenient small tiny room, which was next to impossible to move around and no shower could be had. Even saw the manager atthe front desk later and not a word. Not compassionate or helpful what so ever. When I have to come back to PJ, I WILL NEVER stay at the hotel. We waited for ever for someone to open the drink machine at the lobby. They never came........ Alll in all, a very dissatisfying stay. Will not return

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. First and foremost, our sincere apologies for the unpleasant experience during your recent stay with us. We appreciate you taking the time to share your experience. With guest feedback, we are able to continue to improve our services and facilities and are very sorry that the services rendered not up to your expectation. Rest assured, this is not standard of service for our hotel. We have highlighted your concerns with the relevant team members in ensuring they focus on providing memorable guest experience during their stay. Once again, we apologize for the inconvenience caused and we thank you for your support and patronage. Best regards, Watie

"Wedding Venue"

3
09/01/2018

We didn't choose this hotel but as it was the venue for the wedding we were attending, it made sense to stay there. Turned out, not bad at all. Rooms were small but clean and beds comfortable. Wifi was for only 2 devices, but today we travel around with a phone each and iPads too. Fortunately I had a a local phone which I hotspot'd my other device. Coffee house (Starbucks type clone) not too bad. Was surprised to see Shesha on offer. Shops below: (most closed) those opened were a tad dismal. Hotel receptionist were very nice and accommodating. They tried pretty hard to accede to our requests. At least we got 3 rooms on same floor. Hotel was pretty full that weekend. Hotel breakfast @ Kembali, was not too bad and staff were nice enough to let the group (some who overslept) to have something to eat and let us use the facility for our last goodbyes. Tku BW! Rooftop pool inviting with surrounding views of PJ neighbourhood. There's a dining option on roof garden too, Skyz The BBQ on menu sounded inviting but we had our wedding banquet laid out. Turned out food served by hotel was excellent. As in wedding dinner style it was pretty long drawn out punctuated by Yam Seng's and speeches. Overall opinion ???? Reception was on Level 6. The drop off point on the Ground floor could be more inviting. Free underground parking with direct lift access to yr room floor.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"wifi usage"

3
03/01/2018

While checking in did ask about the wifi for device being able to get connected, receptionist told me 3 nos. is ok to get connected. After getting to the room which was cool but while trying to get connected to the wifi and found out that only 2 nos is allow to get connected. Called the reception and was given a NO to extra 1 device to get connection. I was like what's wrong in getting one more connection as it is a wifi connection??? Room was good bed was firm bathroom with rain shower which i like. I only don't understand why can't i get one more password to get connection?? Hope the management look into this.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. Nevertheless, please accept our apologies for the inconvenience you have experienced while getting extra usage for the wi-fi. Our team has been briefed again on the capacity for wi-fi sign-in. Once again, thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Comfortable hotel"

4
24/12/2017

This hotel located in a industrial area. There were few shopping centre around and shop houses. Local Food easily located about 8 mins walk away. Alway stayed in this hotel as my Company is just behind the hotel. Room is good but internet is slow. Bed is comfortable. Breakfast quantity and quality is getting better. The front desk is not consistent as sometime may ask for deposit. Most of the time they do not asked as the bill was covered by my Company. Being a platinum member of BW, sometime they do conveyed to me for free upgrade but not this time.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback, we are able to continue to improve our services and facilities. We are glad to know that you've enjoyed the facilities and the surroundings. Nevertheless, we would like to extend our sincere apologies for the inconvenience that you have experienced during the check-in process, recently. Our team has been briefed again on the entitlement for a BW Rewards Platinum member. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Good but still have rooms for improvement"

3
18/12/2017

My friend and I stayed here on 9-10 Dec 2017. We faced some difficulties during checked in. The receptionist said my room was booked under 2 different names which she expected i will share my room with other guest. Due to this misunderstanding on the reservation (which was made by the hotel itself) , it took about 15 minutes for me to finallly get my room card access. The room was quite nice. Looks modern and enough space to accommodate 2 persons. However, the major drawback for this hotel is their foods ! The breakfast spread was ok. Nothing special and just basic and typical breakfast (which i cant complaint due to its price). But, the taste and quality of foods were extremely dissapointing.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback, we are able to continue to improve our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconvenience that you have experienced. At the same time, we have taken immediate actions from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Best regards, Watie

"Quite cheap"

4
16/12/2017

Came for 2 nights stay for a course in University Malaya. Did the booking online via Hotel Search app. Paid less than rm350. It was inclusive of breakfast for 2. Breakfast was good, huge variety - nasi lemak, fried kuey tiau, French toast, yogurt, omelette, porridge etc Room, cosy, just nice for 2. Worth the money paid. Hotel right in middle of the PJ town. Right below the hotel there's coffee shop and also Movida. Strategic place.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Rooftop pool gets a thumbs up"

4
13/12/2017

Nice place, walking distance to Indian restaurant(if you are looking for one). Clean rooms with basic amenities available. Staff is friendly and ready to help while we requested for an earlier check-in.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Nice"

4
10/12/2017

I stayed there for almost 2.5 days. It's a good hotel with necessary features and facilities. The rooms were very small and so was washroom. I didn't ordered in room service so I cannot comment on the same. Overall it was a good experience, I would definitely consider them again only if I come for business in Petaling as it's not family friendly considering the room size is very small.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Expensive than other nearly hotels - have to pay for breakfast Business travellers avoid at all costs"

2
07/12/2017

The rooms were okay. However it was not the size you pay for queen size rooms. The more weird and confusing thing is that we need to pay separate for breakfast. Very cheap attitude shown by the hotel staff. For the price they charge like 4 star hotel, breakfast must be provided.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. Please accept our apologies should your stay with us and the service rendered were not up to your expectation. For your information, our room configuration is either with 1 queen size bed or 2-single beds. The rates come with an option either with or without breakfast. Once again, our apologies and we hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Competitive Pricing"

4
02/12/2017

I have stayed at this hotel many times before, and for the price, it's worth it. Hotel is close enough to many amenities, and quite a central location. Easy to get Uber & Grab, and if you drive, parking is free.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to rate us with your positive review. We appreciate your loyalty to our brand and glad that you were happy with your stay. Once again, thank you for sharing and we look forward to welcoming you back in the near future. Kind regards, Watie

"Standard Room is very small, but clean"

3
26/11/2017

Stayed in the standard room this trip. The rooms are very small, although well appointed. If you are taller than 5'7" then you will not fit in the bed. I had to unclog the shower drain as it was overflowing due to hair being caught up in it. The sound proofing if very poor as you can here everyone who walks down the corridor and people talking and opening/shutting doors. The rooms are very clean, but are starting to wear. The aircon is good. The bed is very hard. The staff are super friendly. If the hotel is busy you will need to wait for the lifts. For the price not a bad room. Next time I stay I will be paying the extra for the superior room so that I can have more space. Also, if you have a double bed, why don't you have to case stands because usually when two people travel they have two cases.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback, we are able to continue to improve our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconvenience that you have experienced. We are working hard to ensure the team members focusing on providing memorable guests experience during their stay. Once again, our sincere apologies and we look forward to the opportunity to welcome you back in the near future. Best regards, Watie

"Excellent"

4
26/11/2017

If you don't mind the hotel surrounded with pubs, this is an excellent hotel, great location, worth every dollar, clean room, just the sound insulation a bit bad due the noise from the corridor, overall is good. will come back again in future.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to rate us with your positive review. We glad that you were happy with your stay. We look forward to welcoming you back to Best Western Petaling Jaya in the near future. Kind regards, Watie

"Good value for money and convenience"

4
06/11/2017

This is a great hotel for those short business trips in Peta Ling Jaya. The rooms are great and well serviced. The breakfast is good with a decent spread. The staff provides great service be at the reception, restaurant or room service. There are many eating places in and around as well which makes it very convenient. However locating the hotel is a bit difficult for the first time since its not got proper branding in front of the hotel.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"3D2N Short KL Trip!"

4
02/11/2017

I love everything in this hotel! From the lobby, to the room, to the pool, and to the restaurant. Everything is simply lovely! Just one thing though, the area leading to the hotel is a little "deserted" and quiet, which could be dangerous for solo female travellers. And also, baby cockroaches in the room hotel is a bit frightening for someone who is afraid of these... :x I would definitely choose this hotel again if I need to stay around Petaling Jaya area!

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We are delighted that you enjoyed the hotel facilities. Nevertheless, please accept our apologies for the inconvenience you have experienced. We are working hard to ensure our guests are comfortable while staying with us. We have taken the time to discuss the issues highlighted with the relevant team members in ensuring the team focus on providing memorable guest experience during their stay. Once again, we thank you for your constructive feedback and are happy to welcome you back in near future. Kind regards, Watie

"Great value and good service"

5
23/10/2017

The facilities are of good quality and in good condition. They have a secure luggage room to keep your luggage which is very useful for those that needs a parking space for their luggage after check out.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience and our heartfelt thanks for your feedback. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Clean and affordable hotel for couple"

3
23/10/2017

Its away from busy area but walking distance from local amenities especially decent restaurants. Small room for couples. Clean. Good breakfast choices. Good choices of tv programme for those wish to relax in room.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience and our heartfelt thanks for your feedback. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Stayed there twice within two months ..."

5
21/10/2017

Hotel looks brand new.The room is clean ,spacious and comfortable.Room rate is very reasonable for the quality of the room we got .Strategically located in PJ,nearby Mid Valley .24 hour convenient stored and a very nice pub just right downstairs .

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Best Western Petaling Jaya"

1
18/10/2017

Pros: Front desk staff was helpful when I requested for a change in room and the Filipino lady on duty was lovely going out of her way to book me a cab and send me off to the elevator. Cons: The entrance to the hotel building was very dodgy looking - you can't even tell if the hotel was within the same building as you have to walk through dark alleys of vacant commercial space and there was no directional signs at all in the building lobby. I checked in in the evening so i really did not feel safe (and I am used to traveling alone). When I checked in, there was a group of Chinese tour group who were very loud that i had to shout over my check-in. The staff could have politely informed the group to lower their voices down. Room 1005 which i was first issued, smelt like a sewer and the corridor smelt of cigarette smoke. When I informed the front desk, there was no apology whatsoever however they were quick to issue me a new room on a higher floor. They were lovely but obviously not trained to handle complaints professionally. The building's furnishings looked 10years old but the hotel is only 3 years old. WORST gym I've ever been to - the equipments were falling apart and in a very small tight space! This to me is a hazard waiting to happen, even my community gym fare better. The breakfast restaurant itself looks very dated and more like a canteen! Breakfast looked unappetising, nothing special and lacked of presentation. I ended up only having fruits and scrambled eggs. The hotel rate was very cheap, however I would gladly pay a couple more bucks for a better hotel where I would feel safer.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. Your stay is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to share your experience. Best Regards, Watie

"Comfortable"

4
16/10/2017

I have stayed in this property many times, though it has been comfortable every time there will always be a flaw. My recent visit was in 801 (9-12 Oct 2017), and the room smelled like a kitchen! Somebody must have switched the blower to suck in the outside air into the room which disturbs my sleep and leaving my clothes smells like food(which is unpleasant). The corridor smells nicer than the room despite that it is a smoking floor.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We would like to thank you for staying with us again and taking the time to provide feedback on your stay here with us. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. At the same time, we have taken immediate actions from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Good value hotel in the heart of PJ"

4
10/10/2017

Double rooms are small but adequate for a single person. Have tea and coffee facilities as well as toiletries in the bathroom. Service is good and friendly. Breakfast has a good selection of local food and fruits. Parking is free.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Pleasant & Easy Access"

4
03/10/2017

Recommendable as the hotel is worth the price. Easy access to uber, grab and close by to 24 hrs shop, supermarket, mall & eateries. The hotel is very suitable for business, functions & city leisure.Staffs mostly foreigners but are friendly and helpful.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Watie

"Stayed a night with my family"

1
02/10/2017

Basic small room. My PIL's room's AC fan was very noisy and they can't sleep well.Limited walking space in the room. Room is clean. Breakfast spread is on par with the room rate. Suitable for budget traveler without kids

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback that we are able to continue to improve our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconvenience that you and family have experienced. At the same time, we have taken immediate action from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Clean, Quiet and Comfortable"

4
26/09/2017

Each Guest Room are equipped with Clean bedsheet, toilet with fresh towels. Quiet facing of the hotel and comfortable bed, comforter, pillow etc. Breakfast is complete with the needed Eastern and Western rangellllll

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Comfy affordable room"

4
26/09/2017

Nice clean room, relaxing stay. Lots of shopping areas nearby, lots of choices for restaurants. All within walking distance (easy walk 15 minutes) Theres a cinema closeby, hope they upgrade soon as i had wanted premium seats (reclining). Otherwise great. Took trains from airport to nearest LRT station , walked to hotel. I had only 1 backpack. Wifi in the room was a bit spotty, phone reverts to 4G. Ethernet in room was good. Fox movies on the tv, great selection . Also had paytoview options. the Minibar fridge is empty unless requested to be filled. So i filled it with fruits and milk i got nearby.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Excellent Service"

5
22/09/2017

Best impression was the friendly staff. Breakfast was also well served, although variety could be a little better. I remembered having fruits/ apples last year when I stayed in the same hotel for business, had whole fresh apples/ fruits for breakfast. Though cut ones are not too bad too.. Other than that, very pleasant and enjoyable stay. Quiet area with some good food around too.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for coming back to our hotel and taking the time to rate us with your positive review. We glad that you were happy with your stay. Once again, thank you for sharing and we look forward to welcoming you back in the near future. Kind regards, Watie

"Small but cosy"

3
21/09/2017

Small but cosy hotel. Lobby is at Level 6. Free wifi provided but not very fast. Good if are Travelling with a budget. Breakfast provided at cafe is simple international spread, with standard salad, local cuisines like coconut milk rice (Nasi Lemak) and Chinese porridge, etc. Priced at RM28 nett (UP RM35 nett) for hotel guest if your booking does not include breakfast.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to rate us with your positive review. We glad that you are happy with your stay. Once again, thank you for sharing and we look forward to welcoming you back in the near future. Kind regards, Watie

"Nice & Modern Looking Room"

3
08/09/2017

Nice Room and bath facilities. Parking your vehicle is a challenge with limited slots. Friendly staff. Local stores, pub & 7/11 on the ground floor. Good place to go for if you are avoiding heavy traffic in the city centre.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to rate us with your positive review. We glad that you are happy with your stay. Once again, thank you for sharing and we look forward to welcoming you back in the near future. Kind regards, Watie

"Fantastic view"

4
08/09/2017

Solo business traveller for 1 night stay Hotel Exterior include location: Hotel exterior seems run down, hotel location is and access for taxi is not so easy. However this could be due to the new hotel

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Thank you for sharing and hopefully the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Jacuzzi with only cold water?"

1
04/09/2017

Jacuzzi does not have hot water. Asked the staff but told that there is only cold water. What an irony. The jacuzzi located at roof top and wind blowint heavily. Sigh. Staff unwilling to change the water.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Our sincere apologies for not able attending to your request. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Kind regards, Watie

"breakfast good"

4
28/08/2017

travel with my friend to release tension. room very small but very clean and staff is helpful even though during check in time a bit slow. need to wait after 3pm for our room ready. varieties of food for breakfast.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to rate us with your review. We glad that you are happy with your stay. Once again, thank you for sharing and we look forward to welcoming you back in the near future. Kind regards, Watie

"Well situated. Clean"

4
26/08/2017

Room was very clean and in good condition. Beds are comfortable.Friendly staff. Easy to locate. There are nearby malls and restaurants located nearby. Parking is convenient (basement parking and free for guests).

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Great Hotel, great price!"

4
22/08/2017

Could not ask for a better hotel at such a price if you are coming to this side of Malaysia. Rooms are spacious with great shower facilities. Shops and malls are close by and within walking distance. Local food just down the street!

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Rather new hotel, value for money"

4
20/08/2017

Choose this hotel because of attending wedding dinner at the restaurant along the road, nevertheless, the location is good. Price wise considered as cheap, didn't opt for breakfast though. Check in and check out are fast with friendly staffs attending to you. Stayed at the 10th floor and the room is spacious for 1 person, the entertainment system installed by Best Western in the TV is not bad, enjoyed some of the video in Net TV for the whole afternoon before the dinner. Didn't manage to try to pool or sauna facility at the rooftop.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"A simple budget hotel"

3
04/08/2017

We stayed here a couple of times. I would recommend this hotel if you are searching for a good budget hotel. The rooms are small, but cosy. Needs a little improvement on the cleanliness. Otherwise the free parking under the hotel is great. They also have a swimming pool at the roof top with a nice view.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience and recommending our hotel. Nevertheless, please accept our sincere apologies for some areas that not up to your expectation. We hope the hotel will have the opportunity to welcome you back sometime in the near future. Kind regards, Watie

"Good Best Western Hotel"

4
02/08/2017

Clean and staff are friendly, helpful and polite. Management attend to issues very promptly. We were upgraded to Executive Suite when I complained to reception of some mainland Chinese who were uncivilised and extremely rude on level 10. The manager of the hotel helped resolved the problem very promptly. Thank you for your attentive ears and upgrading us to an exceptional executive suite.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. Your positive encouragement would definitely spur our team onto greater heights. Nevertheless, we would like to extend our sincere apologies for the inconvenience that you have experienced while you were at 10th Floor. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Watie

"value for money & excellent location"

5
02/08/2017

Nice stay. Will definitely come back again. The location is ideal in the heart of Petaling Jaya. Enjoyed the breakfast at Kembali. For this price, I have absolutely no complaints. The room is a bit small though but nevertheless, it was cosy and comfortable.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Good"

4
27/07/2017

Overall are good. From my past stay experience, only few times get the rooms with smoking smell / odor, toilet bowl that hardly to flush away the dirt. The rest are still fine and acceptable. Recommended for those would like to stay near to companies / church near by that area. Suggest the hotel room should complimentary with breakfast.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Our sincere apologies for some areas that not up to your expectation. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Kind regards, Watie

"Awesome service but the centre stage is a quiet place"

4
21/07/2017

The hospitality is awesome! Front office very polite and the process of checking in is smooth and no hassle at all even though I forgot to bring my agoda statement. Rooms is abit small. This hotel is located inside PJ centre stage which it is a quiet place and not much shop lot open. Only outside shop lot is occupied with coffee cafes and movida.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Nice clean hotel "

5
18/07/2017

Hotel staff very helpful & very friendly. Requested something from housekeeping...delivered within 5 mins. Breakfast is nice, daily different varieties. Nice restaurants around the hotel. However hotel not situated at the most convenient location...but with grab it's easy to travel around.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Hotel Environment"

4
12/07/2017

1. A lot of parking lot. 2. Very comfortable at hotel area. 3. Good and friendly service. 4. Nice view skybar. 5. Delicious breakfast. 6. Fast service at reception. 7. Good room service. 8. Nice view at room.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Pleasant Stay "

4
08/07/2017

Checking out of hotel today after a planned one day stay. Hotel room was comfortable- bed and pillows were comfortable. Provided toiletries were complete. Breakfast at Kembali Kitchen was reasonable / above average. Service at both hotel lobby and Kembali Kitchen was above average - staff members were obliging & happy to help. Price was included as part of Malindo Holidays package - the rate was reasonable within this package. I chose this hotel as I needed to be in this vicinity for the weekend. . Lobby of hotel starts at 6th floor and the whole building complex which included other shoplots - the exterior looks oldish. But the hotel itself is pleasant and feels new. No complaints- I would rate it as an above average/ good 3- star hotel.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards Watie

"Comfy & Cozy stay at Best Western PJ"

4
04/07/2017

My 1st visit to this hotel. The room is cozy and complete for a comfy stay. I love the bed type, which is not soft and the linens very clean & refreshing. The hotel complete with in house restaurant/café and bar. The Gym is well equipped and there is also the roof top swimming pool which provides a good bird's view around the hotel. There is plenty shops/mall/eating outlets just outside the hotel so it works well for those who prefer to eat out. The only setbacks to me personally are these 2 items; hotel located away from the LRT station, which requires abit more walking and that this hotel also located above a mall at 6th floor and I noted the access at the lift does not hv a proper control, which may hinder security issues.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We are glad to know that you have enjoyed the facilities provided. At the same time, please be informed that our Security Officer does patrol within the premises. On behalf of the team, we would like to thank you again for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Kind regards, Watie

"Hotels forget the simple things..."

3
01/07/2017

We have stayed here before, the hotel was lovely and while it is still relatively good value there are some things that were a problem this time. The staff are helpful and welcoming, however the daily room make up was inconsistent, even poor. We stayed for a week, and three times had to ask for towels when none were left, the coffee cups were not cleaned and we had to ask for coffee twice, we even had to ask for toilet paper! We also had to ask for shampoo, though we had a plentiful supply of soap... ?! The room was fine though the bathroom now starting to look tired, hotels need to understand.. they need to be maintained. The shower and toilet leaked water, the poor sealant to the shower cubicle meant water escaped. We had room service once and while the food was ok, the plates etc were not removed. The layout of the hotel can be an issue as the lobby is on the 6th floor, so if you are checking in/out on fri/Saturday night you can queue for lifts because of function rooms on the 5th.... allow 5-10mins wait for the lift!! Overall it was ok but it could be better with some small changes. The gym and pool were closed for a short time which was a shame, the former can get busy while the pool is nice. Basement car park good but can get busy, and the breakfast menu is pretty good/varied.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback that we are able to continue to improve our services and facilities. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we have taken the time to personally discuss the issues highlighted with the relevant team members in ensuring the team focus on providing memorable guest experiences during their stay. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"BUSINESS HOTEL"

4
29/06/2017

Nice room , simple setup . Meeting room n ballroom it is good for small group our big group . For relaxing your have nice pool is well is view from the top . Friendly staff . I am really enjoying stay there .

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are glad to know that you were having a good time with the facilities provided at the Rooftop and happy with the service rendered by our team. Once again, thank you for staying with us and we look forward to welcoming you again to Best Western Petaling Jaya in near future. Kind regards, Watie

"Good Choice"

5
27/06/2017

Small hotel but we found relaxing and comfortable staying. It is near to the city and no hassles in traveling on road around this area. Staffs are friendly and helpful. They also have free wifi which we find convenient and worth the money we paid. Will come back again.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Excellent Hotel"

5
27/06/2017

Excellent stay. Rooms were clean and comfortable. Good TV selection. They do serve room service food. We ordered and it was fast and value for money. Staff are friendly and helpful. We enjoyed our stay and shall return if we are in PJ area.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for the taking the time to share your experience staying with us. We are delighted that your experience during your stay here had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. Your positive encouragement would definitely spur our team onto greater heights. On behalf of the team, we would like to thank you again for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Kind regards, Watie

"Enjoyable stay, cheap and fulfilling"

5
26/06/2017

Overall very good stay..attentive staff and overall amenities were good for the price during Raya 1st day. Would definitely return. Small pool but sufficient and the staff at Skyz were very attentive. Well done.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"New & nice hotel with a Good price"

4
26/06/2017

The rooms are very clean, even the floor. Everything is new and well maintained so far. I checked in around 10pm and they upgraded me to their executive rooms, which come with a living room with couch and a kitchen. They have a queen bed, but good enough for 2 persons. Sound proofing is not very good.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Our sincere apologies for some areas that not up to your expectation. We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Kind regards, Watie

"Pleasant Stay"

4
21/06/2017

Just nice for a short trip. Close to KL City area. Would be the best choice coming to visit my friends in this area and a good stop over before heading to Northern. Good service and friendly staff all around.

"Good Hotel"

5
19/06/2017

Is a nice hotel and the room rate is value for money. Served good breakfast compare to other 3 star hotel I have stayed. Comfortable bed and room is clean. Good selection of TV channels. Staff are really friendly and nice. Enjoy staying at this hotel.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Good Hotel"

5
19/06/2017

Stayed for the 2nd time in this hotel. Comfortable room. Value for the price paid. Staff are friendly and helpful. Better than any 3 star hotel in PJ. Breakfast was excellent.I enjoyed staying at this hotel. Recommended

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Reasonable Price for Petaling Jaya Area"

3
06/06/2017

Cleanliness : Yes Toilet Cleanliness : Yes Toiletries : Complete Morning Breakfast Surrounding Hotel : Limited Internet Speed ; Good Shopping Distance : Walking Distance MRT : Nearest Station Asia Jaya Station - Walking 15 min. Lobby at Level 6. Ground Floor Shopping Centre - almost white elephant. 24 Convenient Store : At ground floor

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Short stay near house"

4
05/06/2017

i was there last week during the first week of ramadan. the parking is quite confusing and somehow dark and scary. the lobby is at level 6 of the building. check in took like 5 minutes ( the fastest ever).. and they gave me breakfast voucher for sahoor.. well, the room is ok, clean and new.. the bath room is quite small. not so much of a view because it is PJ.. very good wifi connection and satellite TV.. The mattress is very conformable and soft.. its parallel to a 5 star hotel. however the breakfast is not so good at least to me, its quite salty. check out also took like 5 minutes (the fastest ever)... recommended for short stay and if u just wanna run away from the busy life in the city.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Our sincere apologies for some areas that not up to your expectation. We hope there will be an opportunity for us to welcome you back sometime in the near future. Kind regards, Watie

"More than 3 star Hotel"

4
04/06/2017

Very clean and worth for staying with alike 4 star hotel. The bed very comfort, clean, tidy and beautiful deco. Toilet a bit small but important is the high water pressure, clean and neat. Good LCD tv, but with limited channel. Aircon and room lighting is in comfortable design.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Hotel reviews."

3
31/05/2017

Cleanliness average. Buffet breakfast good and staff services above average. Unfortunately I was given room with no view. Room cleaning services need improvement as they always forget to replace something every time during my six days stay. Disadvantage hotel reception on 6th floor.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback that we are able to continue to improve our services and facilities. We apologize that the services rendered not up to your expectation. Rest assured, this is not standard of service for our hotel. The issues have been highlighted to the relevant team members in ensuring the team focus on providing memorable guest experiences during their stay. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Nice Hotel location"

4
10/04/2017

Nice locatin and easy access to nearby shooping mall. friendly staff. small room but clean. abive a smalll shopping mall than partially functioning. Good customer service, fullfilled all my request even before arrival.

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Watie

"Rooms are small but it's modern and clean"

4
07/04/2017

Stopped in here for a few night. Rooms were clean and modern, a little small in my opinion but had everything you need. Really enjoyed having drinks in the roof top bar one evening. Was a short uber ride to some good shopping...

Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We are delighted you have enjoyed your stay with us. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"A 3.2 hotel"

3
08/03/2017

Hotel is clean, but room is small. Breakfast does provide a good variety of food. A budget hotel entrance, have to walk a hallway to the elevator and reception is on the 6th floor. Phone in our first room could not call out and we were told that a number of rooms close to us had the same problem. Our second room had difficulty receiving calls. We decided not to call out because the hotel charged for local calls.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, watie

"Conducted training here"

4
04/03/2017

I conducted a 2-day training for my client at this hotel. Hotel was selected by my client. Two days before the event, I did an equipment check, What usually takes 30 minutes extended to 2 hours. The LCD projector could not communicate with my device. The engineering department couldn't fix it. The sales director who was with me throughout, eventually got the GM to come a fix the problem. He knew how to because he was previously in the IT sector. The other problem is also that the blinds on some of the windows of the conference room can't be opened. I'm impressed and am appreciative of their dedication to solve the projector issue. However, they should get a permanent solution to that issue and fix the blinds.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your recent visit to Best Western Petaling Jaya. With guest feedback, we are able to continue to improve on our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. The relevant team members are working hard in providing memorable guest experiences during their visits. We appreciate your comment about your overall experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Best Western Petaling Jaya"

3
28/02/2017

This hotel location is just nice for business trip proposes if your customer location is at Subang area, Petaling Jaya area. The room sound proof is bad, i can hear people walking and talking at the hotel corridor. Breakfast is Ok.

Hamizwati, MarCom Manager at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback that we are able to continue to improve on our services and facilities. Nevertheless, our sincere apologies for some areas that not up to your expectation. We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Kind regards, Watie

"Basic hotel"

3
28/11/2016

This business hotel operates within a commercial building (hotel lobby at level 6) in a central part of Petaling Jaya and has shops and restaurants below. The hotel also has a restaurant. However transport wise, there isn't a bus or taxi stop at your doorstep. The building reception can call a taxi for you, you can also use uber or grabcar app. For those who drive, there is complementary parking at basement. The room and bed is clean and comfortable and bathroom well equipped. TV channels are also adequate.

"Clean and Well Kept But Small"

3
25/11/2016

Stayed in Nov 2016 over the weekend. 1. Room is fresh and clean. 2. Mattress, pillows are comfortable and clean. 3. Toilet are clean and well maintain 4. Hot shower and pressure is good (plus point) 5. Room a bit cramped 6. Asked for front view not the back view. You can't open the blinds if need privacy. 7. Location to mall is walking distance but nothing much to shout about 8. AC is good and quiet 9. The mall in the hotel itself mostly vacant. 10. Pool close at 7 pm 11. Price a bit pricey Overall clean but pricey and location wise depend on individual. Hope this brief updates helps and please vote good or bad for my improvement. Thanks and enjoy your holidays. Spirit36

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Great, good location"

4
20/11/2016

Good budget hotel. Rooms simple but clean and tidy. Location excellent for nearby businesses. Good restaurants close by also. Housekeeping a little inconsistent, no hand towels on second day, and no laundry bag or checklist left by the attendant. Small issues. Front desk staff excellent, polite and efficient. Check in and check out very swift with no problems. Will definitely make Best Western PJ my first choice on next trip.

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. We are glad that Best Western Petaling Jaya will be your first choice in your next trip, despite your disappointment on some areas that not up to your expectation. Once again we thank you for your review and look forward to welcome you again. Kind regads, Watie

"comfy small room"

4
16/11/2016

it was a normal experience to stay at this hotel. the lobby was at 5or6th floor at some shooping mall. surounding by alot of restaurant and street food, supermarket, very convience. the swimming pool also nice :)

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Kind regards, Watie

"Value for money rooms"

3
16/11/2016

Large size and beautiful setup for comfort. The rate is definitely a plus point. The ground floor of the hotel within the same building has some cafes and bars to offer night relaxation but otherwise the area is a bit quiet if you dont plan to walk over to another mall Jaya33 down the road. Across from Jaya33 is another mall also called Jaya... and next this mall is a gander IT which has some good buys. Not ideal for those who are looking for a shopping holiday in Selangor.

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. We hope the hotel will have the opportunity to welcome you back sometime in the near future. Kind regards, Watie

"A new hotel"

3
15/11/2016

We stayed one night at their standard room which cost us A$74.00 per night in Nov. 2016. It is located in a new shopping mall ( not yet fully completed yet), and their reception office is on the 6th floor. As the whole complex is still under construction, it looks unsafe to stroll around at night or early in the morning. Checking was smooth. However it was a big surprise as no one seemed to know the location of SS 2, P.J.when an enquiry was raised.It seems all staff are not local and might be recruited from somewhere other than P.J. The room was clean, and had everything guest wanted.Other than that not much to comment. The location is far away from busy centre where you could get eateries. Don't think we will come back again.

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. We appreciate your comment about your overall stay experience. Our sincere apologies for some areas that not up to your expectation. We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Kind regards, Watie

"Hotel with shopping mall"

3
09/11/2016

Stayed for 1 night. The hotel is near to the Armada Hotel, University Hospital and University Malaya.Attached to a shopping mall. Easily reached by Federal Highway or Damansara Highway (few minutes drive from Eastin Hotel). The lobby was at level 6. Not very convenient for me, I need to carry all my luggage from the basement parking to reach the lobby. The parking was a joint parking with the mall. So one need to be really alert on where to park for the ease of your entrance to the lobby and not to get lost in the mall.The lobby was a bit to small and luckily there were no group check in on that day. The room relatively too small just nice to fit one person and the most two, no space to roam around freely if your are with your couple/spouse. Toilets was not really clean. You can see stubborn stains on the wall and floor. The room was floored with vinyl tiles and not carpet so you may see stubborn stains as well to the extend shoe print. Breakfast spread was just sufficient with the local dishes and bread and toast.

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback, we are able to continue improving on our services and facilities. Nevertheless, we would like to extend our sincere apologies for some areas that not up to your expectation and the inconvenience you had experienced. Once again, our sincerest apologies and we hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Modern Room"

5
03/11/2016

Clean, modern room and good facilities with reasonable rates. Easy to get variety of food from nearby restaurant. Spacious parking area. Friendly staff. I would highly recommend for friends and family stay.

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Great place to stay. "

4
02/11/2016

I was in KL for a sporting event at University of Malaya. Best Western was close to the venue, as well as being close enough to the center of KL for an easy commute. The hotel itself was clean and quiet, with many amenities onsite or nearby. The only negative that I have about the whole experience, is that the pool closes at 7pm (which is very early for a 4? hotel in KL) to cater for the rooftop restaurant's dinner clientele.

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Smelly Common lift"

3
19/10/2016

Visited friend whom is staying inside this hotel. Took a lift to level 6 (lobby) vey unpleasant smell like curry inside the lift and the carpet was dirty. The toilet at the lobby floor for squatting design is too high, not user friendly at all..the first impression can see workmanship of interior r rough. Luckily went up to the hotel room the floor r clean. Room r quite small.

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent visit to the Best Western Petaling Jaya. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. At the same time, we have taken immediate actions from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Kind regards, Watie

"Convenient location, clean-ish, new"

3
17/10/2016

Conveniently located near federal highway, making it easy to travel to KL, PJ and Subang Jaya. Hotel is connected to Centrestage Mall which is a real let down. The mall is practically empty save a few restaurants and cafes. Luckily, Jaya 33 is just 250m away. The hotel itself is rather new. Rooms are a bit small but clean. However, the 2 coffee cups in my room still had tea/coffee stains on them. Breakfast buffet was okay. Had some variety of cuisines and small changes in offerings in the 2 days I was there. There's also a roof-top bar and pool. Good views. Lobby is at level 6 and there's not much hotel service at the ground floor. (the concierge desk is not always manned). Amenities nearby: Convenience store, 4-5 restaurants, 3 cafes, 1 pub. Staff attitudes/service were below par. Except for the front desk/reception, hardly anyone smiled nor greeted, and when I asked a simple question (once in English and once in Bahasa) at the breakfast buffet, one wait staff just stared back blankly.

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback we are able to continue to improve on our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced in few areas. At the same time, we have taken immediate actions from your comments. Once again, please accept our apologies for the inconvenience caused and we thank you for your support and patronage. Despite your disappointment, we hope the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Clean and comfortable"

3
12/10/2016

Our room was quite new, modern and clean but small. However the layout was clever and was workable. The room rate came with breakfast and I was surprised it was better than expected. There was a decent selection and the staff were quick and efficient. Would I stay here again? Probably not, the main reason being the lobby is located on level 6. When we arrived at the entrance it was a shopping mall and missed the signage and for a minute did not know where to go. There was a concierge desk but it was not manned. We also had to share the lift with other shoppers in the mall which is not ideal.

Hamizwati, MarCom Executive at Best Western Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback we are able to continue to improve on our services and facilities. We would like to extend our sincere apologies for the inconveniences that you have experienced upon arrival. We have taken the time to discuss the issues highlighted with the relevant team members. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. We hope there will be an opportunity for us to welcome you back sometime in the near future. Best regards, Watie

"Well placed hotel for business trips"

4
29/09/2016

This hotel is well placed for a business trip as it has lots of local restaurants and bars all within walking distance. There are shops to walk around and a couple of supermarkets if you wish to stock up on essentials. Nice pool area and the roof top bar has a decent selection. Rooms are clean and compact. Restaurant has good selection and well priced,their India specials are really well priced and very tasty. Breakfast buffet is very comprehensive.

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Small Room, with poor attitude front desk"

2
28/09/2016

I have stayed in the hotel for 4 weeks, so pretty much to share Let me summarize my experience Pros 1. Location 2. With all the required amenities 3. Good english speaking staffs at Reception 4. Relatively pocket friendly Cons 1. Extremely small rooms, never seen in my entire traveling experience, smaller than those European hotels 2. Though the restaurant is full for complementary buffet breakfast almost every day, I have rarely seen that, they have changed the menu, it is the same almost everyday, and the options are very limited 3. Hotel does not entertain in room daining, so forget about it... Even I tried my level best to order, I had very bad experience with the Staff at the "in room dining", he almost asked me to get out, if I still ask for in room dining 4. Worst housekeeping ever seen, those guys at the housekeeping are useless, except few.. every time I enter my room to see the dirty floor and empty toiletries... They dont understand/speak English/Malay/Chinese, House keeping does not have Nail clipper and/or Scissors 5. Most of the time the Reception shows "I don't care attitude", which irritates me the most... The moment, I ask for a help/need/support, they have a readymade answer, that; "I am sorry, I cant help" with the rude attitude. 5.The lift is busy all the time, and many time they dont stop at level 8, (where I stayed) ... Very bad experience... 7. Jockeys at the Concierge does not allow you to stop your Cars beyond 30 seconds, often they dont even allow you to stop the car to getdown... Very irritating... 8. Small gym for this size of the Hotel, always busy. Over all very average hotel , Dont expect much... Thanks for reading

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback we are able to continue to improve on our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. At the same time, we have taken immediate actions from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"comfortable except... "

4
24/09/2016

Stayed in late June 2016 with my family. We booked 2 connecting rooms. One of the rooms' toilet had sewage smell from the drainage hole on the floor. We covered it with sanitary bag(laid flat) and dustbin on top of it to block the hole. Other than that everything was good.

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your stay at the Best Western Petaling Jaya. With guest feedback we are able to continue to improve on our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. At the same time, we have taken immediate actions from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcome you back to Best Western Petaling Jaya. Best regards, Watie

"Value for money"

4
19/09/2016

I have been staying at Best Western ever since it started its operation. Most of my visits are both leisure and business. Their rooms are very comfortable and value for money. Their standard are same or even better than Eastin. Rooms are clean and comfortable. One thing I notice is that their toilets are getting worn out compare to previously. Still clean but can see that most of the stuff are starting or going to spoil. One of the things I am kind of disappointed about is that although I am a frequent guest(every month I will stay for 2-3nights) they still does not recognise me and does not even upgrade my rooms.

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We appreciate your comment about your overall stay experience. Our sincere apologies for some areas that not up to your expectation. We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Kind regards, Watie

"This is a notch above budget hotel"

4
15/09/2016

Some traveler call this place a budget hotel, but the room is well done and spanking new. Lobby check in is on the 6th floor, there's a spa, a good chinese restaurant but pricey, and many western food restaurant on the ground floor. But the shopping area is desserted, no shops and empty food court. So if you are staying long, don't expect to be dining every day there. For the price, I would say it's way better than others budget hotel costing about 20% cheaper, while on par with those higher end 4 star hotel rooms. Lastly, the carpark is very hard to drive in and out, and the hotel lift is in the middle of the carpark at B1. Didn't booked the breakfast, so can't comment. But a good place to stay if you are moving around SS2, Sunway and mid valley area.

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"a great 15 night stay"

4
02/09/2016

We stayed at the Best Western for 15 nights whilst visiting family in P.J. We were treated well by the entire staff of the hotel. Our room a dble with queen sized bed was fine., ample wardrobe and storage space for our belongings. Thank you to the pleasant young men who looked after our room..changed the bed regularly and gave us clean towels regularly. We had no problem with the breakfast.....plenty of choices.....if you wanted a hot breakfast....it was hot. We had early and late breakfast.....no problem..The staff in the breakfast room were also pleasant and friendly. The pool is perfectly kept......again the staff were there to bring us drinks etc., with a smile. A couple of times during our stay we needed help.....the safe.....the t.v. a call to reception and someone was there within 5 minutes. This is a 3 star hotel.....and a good one....thanks to all the staff at the Best Western for being so friendly and helpful.

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Watie

"budget hotel with decent room and okay service"

3
24/08/2016

It was a decent hotel with okay service. I was in Malaysia for a business trip and the room was okay for its price. Staff needs to be more attentive with guest requests. I requested for a "sewing kit", did not get the requested kit after one hour. I called again afterwards. A few minutes later, someone brought a "shaving kit". I didn't bother to ask again. Other than this mishap, the stay was okay. The room was decent but a bit cramped if you are used to a larger space. The breakfast buffet could have a bit more variation in my opinion. As in most reviews, it is a budget hotel which is just "Okay".

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. With guest feedback that we are able to continue to improve on our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. At the same time, we have taken immediate actions from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"budget hotel"

3
22/08/2016

it is an average hotel in spite of its price the room is quite decent, however they need to improve on their reception because you will not be assisted by a porter. check the cleanliness under the bed and you will find it to be not so clean. the breakfast is not enticing if you are looking for a good food, but considering the price... the view deck is alright, the pool and the Jacuzzi is located. the food though at the roof deck is alright. this hotel is quiet new yet so maybe after this comment, they will improve.

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. Our sincere apologies for some areas that not up to your expectation. With guest feedback that we are able to continue to improve on our services and facilities. We thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Not a good place for full day seminar."

2
14/08/2016

We had 4 days full day training here on 6th, 7th 13th &14th of August. We had 100 participants which 70 % are Muslim. Though we have 2 hours break ( 12MD - 2pm) but zohor prayer start at 1:20pm. Sadly surau at 5th level can occupy 4-5 guests at one time. Too small! But later we found out that another surau located at level 3A. Today 5 of us went there to perform solat. While I m praying I heard very clearly that one staff questioned one of my team. Why we are there, don't we know that there are a surau at level 5, what are we doing in the hotel, what event we are attending and informed us to go to level 5. Once I m finished, I informed her that we are definitely not happy with a small surau which is not enough to cater a big group meeting. If one time, only 4-5 people can perform solat, how long it will takes for 50-80 persons? After all at that level 3A, there are not signboard that the surau allocated for staffs only. And our feedback to our organiser ; please! We don't want to have anyone meeting at this hotel. Let it be our very first time and last too. Anyway we are happy with free WiFi, cheap parking fee, clean toilet and nice meeting room at the roof top. Please have a better signboard for your staff surau. NO SHOE ALLOWED is not enough for your guest to understand. After all nothing special about this surau for us to go there rather than to perform our solat. We just want to solat. That's all.

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent visit at the Best Western Petaling Jaya. We appreciate your comment about your overall experience. Our sincere apologies for some areas that not up to your expectation. At the same time, we have taken immediate actions from your comments. We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"My recent stay at Best Western in Kuala Lumpur @ Malaysia"

4
09/08/2016

Good hotel, peaceful stay, nice location. Staff is very good and want to make your stay comfortable and good. I have been staying here for most of my Malaysia trips and prefer whenever possible to stay here. This trip during check in and check our found that the reception had a foul smell from the same floor kitchen of the restaurant. Internet has also been not good which makes at times your business trips stays here not so good.

Hamizwati, MarCom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback that we are able to continue to improve on our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. At the same time, we have taken immediate actions from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Best regards, Watie

"Good for the Night Stay "

3
31/07/2016

Average hotel but can't compare much as was on Business Trip. Only to utilise the room from 2300hrs-0700hrs for days worth rest. Room were sufficient for night stay. Had rather an annoying night issues with the room, where I experienced power tripped throughout the night. Raised my concerned to the reception where it got fixed, along with the room where it's rather warm even with the AC set to the lowest setting available 20 degree Celsius. Breakfast was average, but still able to filled the tummy to last till lunch meeting. Access though-out the building with the elevator where rather slow either from the Basement Carpark to concierge/reception or to rooms. Probably due to being shared with the mall as the hotel is located above the mall.

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. At the same time, we have taken immediate actions from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you to back to Best Western Petaling Jaya. Best Regards, Watie

"Best hotel in PJ KL"

5
30/07/2016

Almost 25 days i've stayed there with my mom and aunty to recovery her health... New hotel with cozy&nice view from our room.. The staff very helpfully&friendly! And the food are very recomended!! The pool very safe for children and adult.. Around hotel have many restaaurant and mart open 24 hours..n near jaya shopping market (10 minute walking).. To UMMC is about 7-10 minute by taxi (rm 7-12 by grab car).. Ive been visit this hotel twice (25days&4days)and alwayssssss very2 good service????.. I will recommend this hotel who want to visit ummsc/hospital..while u recovery ur health,u can swimming,gym,sauna&jacuzi in this hotel&enjoy the view in rooftop ????

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Watie

"Worthy stay!"

4
23/07/2016

Spacious room with great city view. Buffet breakfast is great with variety of choices. The location is near to everywhere in KL. Within 15-20 minutes drive to MidValley, 1U, IKEA. There's a few international cuisines available on the ground floor.

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Good Value, Good Service"

4
22/07/2016

It's nice, modern, effective hotel. Does the key things well, our only feedback would be the pool and gym are probably too small to cope at busy times. The gym stays open longer than published but is still well used - esp at weekends. We stayed a week and were happy with the room, wifi was fine, the restaurant was pretty empty in the evening but the food was of a high standard. Good breakfast range too. The staff very courteous and look after you. Wifi may be slow if you use for other than emails and are expecting it to match your home service! We'd go back, hope the gym has been extended next year ;-)

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide a review and compliments, during your recent stay here with us. We are glad that you would come back to Best Western Petaling Jaya in near future. Once again, we thank you for the review and compliments. Best regards, Watie

"Clean rooms"

4
18/07/2016

Clean and comfortable rooms. Bathroom design a plus small yet efficient. Some in house dining options available. No room service offered. Eateries and convenience store located on ground floor of the hotel building. Free parking - ticket to be verified by front office

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking time to provide a review about the hotel and its surrounding, during your recent stay here with us. We appreciate your review and look forward to welcoming you back in the near future. Best regards, Watie

"Nice and clean "

4
06/07/2016

If you are on business trip, this is a good place to stay. I got a clean room, modern with fast wifi. The staff was nice and they responded to my complain immidiately after i found the tv network cable tv was not working and instead offer to change to another room. Recommended.

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. However, please accept our apologies for some areas that not up to your expectation. Despite the problem you have encountered, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Stay at Best Western PJ in Malaysia"

3
02/07/2016

this is a good hotel with nice amenities and food options. the breakfast spread is areally good. the location of the hotel is good. the internet service is pathetic and even after sharing it with the hotel no action is done even when you return for the next stay.

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Our sincere apologies for some areas that not up to your expectation. We have discussed the issue highlighted with the relevant team members. We thank you again for your review and look forward to welcome you back to Best Western Petaling Jaya. Best Regards, Watie

"It's just ok."

3
26/06/2016

There isn't much of a security, given that it's quite accessible, a key card tap is not required to get to the guestrooms floors. The rooftop pool is quite ok :) Room are small. NO baby cot. Their free wifi is ok. Convenient, accessible to food and movies.

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Our sincere apologies for some areas that not up to your expectation. Hope that we will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Nice with minor weakness"

4
24/06/2016

Nice, clean and had generous service hotel at Petaling Jaya. Also near from my office. But had limited option for watching tv channel & in night had distrubing sound from celling (like echo sound from speaker)

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Our sincere apologies for some areas that not up to your expectation. We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Okay for shortstay"

3
18/06/2016

The room size is average. My room window was facing another building so there's nothing much to view. Wi-fi service is quite stable. I was having problem with the in-room entertainment system at first, but it becomes ok after restarting the system. Check-in & check-out process was easy. If u are driving, please be careful because entrance to basement parking is a bit narrow.

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Best Western i City-first impression"

2
08/06/2016

my family decided to visit the new Best Western hotel at i City; in fact, i City itself which was in our vicinity in s7 Shah Alam. we parked the car and went in. the lobby was small and reflected its moderate size as probably a 4-star hotel in a tourist attraction. went up to the restaurant which was deserted. we were the only guests then. ordered ala carte dishes like fish and chip and chicken chop. verdict: very poor and not worth the price we paid. Best Western is a growing brand in Malaysia, and its location at i City should be its star attraction, but the food disappointed. seriously needs a revamp as our first impression wasnt favourable at all.

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Greetings from Best Western Petaling Jaya! We thank you for your time and review. We wish to inform you that each Best Western branded hotel is independently owned and operated. Therefore, Best Western i-City in Shah Alam is not affiliated to Best Western Petaling Jaya. Best Western Petaling Jaya is an integral part of PJ Centrestage Management which is located at Seksyen 13, Petaling Jaya. Once again, we thank you for your time and review. Best Regards, Watie

"Giant hotel factory"

2
05/06/2016

I spent one week at this hotel for a training workshop with my husband. I would not recommend the hotel for tourists as the neighborhood is not great for anything (restaurants were mediocre or insanely expensive) and too far from the train to walk. For the training itself the place was great as the staff was responsive and competent, the training room light and airy and next to a rooftop bar for our breaks. The hotels advertises itself as ''iconic midclass.' We never got the iconic part - midclass is true. The ordinary rooms are too small for 2 people and hard to manoeuver in with two suitcases. The place caters to mass Chinese tourism. If your timing is bad and a new group of tourists comes in you have to wait a long time for the elevators. The restaurant is then also crowded if you time it wrong. As a transit place, if on your route, it would be OK. If you can spend a bit more, go to the Majestic in KL

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. Our sincere apologies for some areas that not up to your expectation. We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Small room"

1
05/06/2016

The room was very small with the price paid.the room was a budget hotel standard but price was so steep like a 4-5stars hotel.. were disappointed.for travellers with family avoid this place.the sky pool also small.i don't find this suitable for kids at all.the place definitely not as the same as pictures posted.

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience and regret that it was not up to your expectation. Please accept our apologies and despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"budget hotel to put a night or two"

3
04/06/2016

This is a new budget hotel in PJ area which offer clean room and good location. Dont expect much from this hotel if you are looking for one. Fit for budget traveller whom only require a bed and room to sleep. It is clean with basic ammenities. I have paid via hotel voucher and expree check-out, but they still call me after 3pm saying i have yet to check-out, better coordination needed I suppose

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback that we are able to continue to improve on our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. At the same time, we have taken immediate actions from your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you to back to Best Western Petaling Jaya. Best regards, Watie

"Good location, VERY small room"

1
01/06/2016

Room is too small, 11sqm, that's just enough for one small bed and one luggage. If you're a shopper, don't book this hotel. No space to love around or put your luggage. This hotel is perfect for a single person who carries one luggage and plan to be out and about. Avoid if you have children.

Hamizwati, MarComm Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We appreciate your comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"best western PJ"

3
29/05/2016

Hotel is nice and breakfast is good. quite far from town but hotel can call taxi for you. i dont feel safe as i saw people loitering at 9th fl because the lift card access is not working. anybody can go up the hotel and no security.

"Distinctly Average"

3
29/05/2016

The double rooms in this hotel are best described as functional but small. The hotel reception is on the 6th floor and the three lifts servicing the hotel can be a bit of a wait. The hotel attracts large groups of foreign tourists less culturally 'considerate' to other visitors (being pc here not naming any particular nation as a bit rude pushing to the front of queues and shouting to each other in the corridors of the hotel at 2:00 am!) If you are a light sleeper, you aren't going to appreciate this one. Breakfast is a bit basic but there are ample eateries in the area with a better ambiance and reasonably priced for dining. There is a rooftop restaurant but I cannot comment on it as I did not visit it. Smoking rooms are available and there is underground parking for those arriving by car.

"Thankful its just for a night"

1
26/05/2016

I thought this was the Best Western i-City so I guess book wrongly on website when apparently the one in i-City wasn't available. Pictures here look nice but when you explore closer its not that fantastic on the finishing. Budget hotel standard perhaps. Breakfast was awful with salty dishes and coffee was a disgrace. My bad, should have book hilton which is just nearby.

"Nice stay, good value"

4
24/05/2016

Room size were okay, breakfast is good. It is about 15 mins walk from the LRT station. There's free wifi which is pretty good. There's also shopping center nearby and a few restaurants nearby for guests to grab some food

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for the feedback about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Watie

"Good location"

3
20/05/2016

This hotel has a great location if you're on business trip and your office is within the area. There are a few restaurants nearby. The restaurants that are at the same building of the hotel are not that great, I recommend to walk a bit further just opposite of Plaza33 and you'll find a much better choices. I booked the suites room which was great. The size is very big though very empty. And the funny thing is that I got a big bathroom, but no bathtub. So there's just shower, sink and toilet. That's it. Even no shower room, it's practically just a bit bathroom. Bedroom is quite small even in the suites room. The "living room" is much bigger and has more space. Amenities are standard. Don't expect too much even if you book suites room. Breakfast is awful. Limited choice and tasteless. I stayed here 3 nights but only had breakfast here once. Major issue here is the thin wall. Most of the guests who stay here, considering that it's a 3 stars hotel, are not that 'well educated' probably. They shout loudly in the middle of the night, they talked in the hallway with door open, they smoke in the hallway. And worst thing is, when my friend and I told them that we're trying to sleep and they disturbed us, they just played dumb and continue to make ruckus. We called the hotel staff to do something, but no... nothing happened. Not even a single person came to our floor to manage it.

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! First and foremost, our sincere apologies for the unpleasant experience during your recent stay with us. We appreciate you taking the time to share your experience. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. We have taken the time to discuss the issues highlighted with the relevant team members in ensuring the team focus on providing memorable guest experiences during their stay. We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Business only"

3
19/05/2016

Rooms size small, more of business hotel, in at the evenings and out early mornings. Value for money if booked early. Website rates are high compared to other sites. But rates have been increasing over the last few months, making alternative hotels affordable, ie more choices for the price range, when having to deal with China tourists. Housekeeping varies. Sometimes toiletries are given, sometimes have to call to request. Toilets can be smelly due to poor construction. Breakfast spread is decent, but careful when ordering eggs, cos the cook seems inexperienced. However, friendly staff all round. One thing bad about this hotel is the number of package tourist, esp from China. In the mornings they choke up the lifts. As well as crowd round the lobby area on the 6th floor. Wifi can be an issue on certain times of the evening

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. With guest feedbacks we are able to continue to improve on our services and facilities. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Good value"

4
09/05/2016

Not luxury hotel, but clean and quite. The location is ok, and very close to a mall. Breakfast is good for value as well. The disadvantage is too many tourists especially Chinese. Normally need to wait for 5 mins to get a lift to room or ground floor.

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment about your overall stay experience. We greatly appreciate your support and look forward for your return, hopefully sometime soon. Best regards, Watie

"????????"

3
06/05/2016

The location isn't good but is quite cost efficient. A taxi charge was inexpensive, so equipment had value of some level also was new, so movement could have time comfortably. Breakfast is also the decent level. When thinking at the price, there was a profitable sense.

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedbacks that we are able to continue to improve on our services and facilities. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Good Hotel"

4
04/05/2016

We stayed longer cause visting Family near by and i have to say i was realy happy here. Nothing missed in the room, maybe the Room was not that big, but dosen't realy matter, i dont spend my day in there. Staff was friendly and attentive: simple easy thing: be nice, polite and friendly to them in the first place and it will come back the same! I liked The Rooftop-Pool and Bar/Restaurant next to. We joined the BBQ once on Saturday evening at the Rooftop: Tasty food, nice sitting. We had breakfast that was also okay. Rich variation of asian food but still also some continental choise. Wifi worked perfect. I would and will come back !

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return soon. Best regards, Watie

"Comfortable"

4
02/05/2016

Overall, a nice place to stay if you need to be at PJ. Clean and quiet. The price is reasonable. But too bad the mall attached to the hotel is currently only about 5% occupancy. There is nothing much to do if you have free time. Not sure if they have a spa, would be nice addition.

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Bad Service"

3
27/04/2016

1) Great location. Issues: 2) Bad service: I arrived in the afternoon when the reception was busy at all but the staff also cannot never greet with customer. I can't understand why the staff Carmen at the reception was so impatient and give the black face. 3) reception: when i come back at night, i was asking the staff izzit possible to assist me for tomorrow check out for extend until 5pm , he said ok and assist me to solve question and problem. The next day i supposedly to check out when i finish my breakfast. I was a bit worry , so i going to reception counter to double confirm with the staff for my extend few hours to check out but the staff told me they cannot give me to extend ! For that time , i was very angry and disappointed to this hotel. This is terribly bad service hotel!! If you have a choice, pls. do not book!! Staff in reception is terribly bad in service. Totally unprofessional!! Feel sad for the owner of this hotel as it will only get bad to worst!!

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! First and foremost, our sincere apologies for the unpleasant experience during your recent stay with us. We appreciate you taking the time to share your experience and are very sorry that the services rendered not up to your expectation. Please email us at [email protected] to provide more details of your recent stay. Rest assured, this is not standard of service for our hotels. In the meantime, we have highlighted the issues with the relevant team members in ensuring the team focus on providing memorable guest experiences during their stay. Once again, our sincerest apologies and we hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Watie

"Quite ok! Really value for money"

3
20/04/2016

My first time here. I choose this because it is so close to my office. So it's really convenience for me. They said this is a new hotel, so that's what i can feel it. New and fresh room, even i still smell the new furnitures. What surprised me was, the room space was soo small and tight. I'm not expected this since while im travelling, i only found very small space room hotel mostly in Hongkong. So i didn't expected in other country. That's why i understand why the price is so cheap. Yes, it's really cheap from the average. It's trully value for money. Front office were good, breakfast is okey, taste good and much variant. I didn't have a chance to try their rooftop pool, just saw it in the photo i found at the elevator. Looks good. Maybe next time.

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie

"Good but not fantastic "

4
19/04/2016

We've staid there around 11 days it was a nice hotel and got good stuffs , and clean room. But it's food are mainly Chinese or indian . The pool and jacuzzi are good but they are not big enough but because they are on the roof of the building while you seating there or swimming you could see a nice view of petaling jaya .

Hamizwati, Marcom Executive at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Watie Marcom Executive

"Affordable stay, service needs to be improved"

3
19/04/2016

Hotel staffs need to pay more attention on guest's specific request. Stated a small specific request (one more pair of slipper as there is only one pair of slipper in a superior queen room for two adults) during booking. But it has not been taken note. Checked in this hotel on April 16, room 1125 is having problem of door closure (which it is difficult to open or close it).

"Good location..."

5
18/04/2016

Pros - Rooms are modern & clean, flat screen TV, good hot shower available, good breakfast variety, mini refrigerator, walking distance to Jaya shopping mall, Digital mall Cons - Noisy, foul smell from bathroom (not very bad but need to addressed), no access to TV USB port, limited TV channels.

"Overall is good, need to improve on 'software' aspect"

4
16/04/2016

Happened to book this accommodation since it's near to my course venue. Not really centrally located and quite a long walking distance from the nearest LRT station. Staff at reception seems understaffed and stressed due to unrelenting number of visitors which resulted in longer check-in duration. Nothing much to shop at in-house malls are most of them are vacated which is not surprising due to it's location itself. In house facilities are great, no complaints about it

""Great hotel,very efficient & friendly staff""

5
14/04/2016

Check-in was tremendously efficient and friendly. Warm welcoming by the staff name Nurul. She's very attractive & cheerful. Hotel room was great and superb clean eventhough a bit small. No complaints about daily breakfast provided. Overall my stay was good and will come back again to stay in Best Western.

"Location wise is just OK but staffs are not friendly"

3
12/04/2016

Had a night stay for business. For people who needs to be in Petaling Jaya, location wise is good and it has restaurants and convenient stores within the vicinity. However, the receptionists are unfriendly. You won't get to see a smile from them during check-in and check-out (different persons). During check-in, I waited for more than half an hour to get a room. The lifts are not properly optimized and therefore making the wait worse. During check-out, the receptionist didn't even say thanks or got me to sign anything (although the room has been pre-paid) when it's done and I didn't even know that it's done. So, I politely asked her if it's done and she gave me a fierce stare and said "Ya! It's done!" with a strong tone. The receptionists really need some good attitude training. The room's bathroom drainage was clogged and it was flooded after the shower. However, the maintenance guys came and cleared it up. They're so much friendlier and polite with smiles on their faces. Keep that up.

"Work trip "

4
08/04/2016

Room is smaller than most Malaysian hotel. However, it's clean and everything is functioning. Beds are comfortable. Wifi works well. So we had a pleasant stay. Location is good with lots of shops n eateries in the area. Conceige service is great - got our taxi bookings for travels to work place and airport. By the way, it's only about an hour taxi ride from KLIA airport. It cost RM $75 budget taxi booked at airport taxi counter. It's more convenient to take a cab to the hotel from KLIA airport. Some minor things to note: 1. Hotel reception & check - in is on the 6th floor of the building. You can only use 3 lifts on your right to get the reception. The rest of the other lifts does not bring you there. 2. Walls are thin, we can hear our neighbour plugging and unplugging their wall power point outlet. 3. Toiletries e.g.dental kit, shaving set are given upon request. There is a wall mounted hairdryer in the room. 4. Comforter / blanket is thin with no extra ones in the room. So do request for another one if needed. Aircon was powerful and good when we were there.

"noisy"

3
06/04/2016

room is clean, staff is nice, breakfast is acceptable standard. however my room at 7th floor facing those aircon exhaust, the whole night i slept with the humming sound and really disturbing. and every morning when i passed through the lobby to the breakfast place, i had to tolerate a group of really noisy guests. the wifi is super unreliable, i would say only 10% of the time i got connection in my room. won't stay here again.

"No wifi and unprofessional receptionist "

2
04/04/2016

Upon my check in, she didnt even ask about my preferred room and she sent me to smoking room!!! Then i was changed to nonsmoking and the room is still smell of indian spice, unpleasant to me. Wifi connection is badly weak, i couldnt work via wifi but from my mobile hotspot. This happens to all room because my colleage's room has the same problem, even they tried to chang but still worse. Breakfast is limited and just fair enough. Even though the room size is average. Hearing chinese noisy group. I dont think i will stay here agin due tomthe proble of wifi connection.

FrancisBWPJ, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! First and foremost, our sincere apologies for the unpleasant experience during your recent stay with us. We appreciate you taking the time to share your experience and are very sorry that the services rendered not up to your expectation. Rest assured, this is not standard of service for our hotels. I have taken the time to personally discuss the issues highlighted with the relevant team members in ensuring the team focus on providing memorable guest experiences during their stay. As for the Wifi, we are upgrading the speed which is schedule to be completed by end of May 2016. Once again, our sincerest apologies and we hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Francis Alberto

"nice hotel"

4
03/04/2016

the first encounter is most important, more so at the reception. The staff should smile more often, it doesn't cost a single cent yet the effect can leave a lasting good impression. i arrived early at 1 pm and was told the room was not ready (i knew all too well about the check in time at 3pm, and just trying my luck since my flight arrived early).The staff promised to call me when the room is ready alas no call was made until i enquired at the reception one hour later, however this time around the reception was manned by new staff (i guess new shift and changeover of duty) and i was told my room was ready. It was not a big deal but a promise is a promise no matter how unimportant a guest like me maybe (of course i am no 'mat salleh' let alone VIP, it is something that i am quite used to ). Otherwise my short stay was quite nice. InsyaAllah given a chance i will stay again at Best Western PJ

FrancisBWPJ, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comment and action have been taken accordingly We thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Francis Alberto

"Stay at Best Western"

3
29/03/2016

I have been constantly staying at the BW in PJ for 8 months now. In each of my trip I think something is missing. This trip I have my neighbour sin the floors shouting and talking loudly at late night early morning. The in room internet has been deteriorating in each and every trip. I feel housekeeping is lax and once when I left the clean room call button on still they missed the cleaning.

FrancisBWPJ, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedbacks, we are able to continue to improve on our services and facilities. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. We are upgrading or internet speed and is schedule to complete by end of May 2016 in view of some unavoidable challenges by the vendor. At the same time, have spoken to the housekeeping team on your comments. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you to back to Best Western Petaling Jaya. Best regards, Francis Alberto

"Small but has everything you need "

4
28/03/2016

I stay there for a friend's wedding at plaza 33. The room is small but completed with things you may need. They even provide dental kit upon request. As we forgot to bring toothpaste but really doesnt feel like buying a big tub from the 24 hours mart downstairs. The swimming pool is also very small but i really like it that it was beside their bar but when i got up there's already 4 people swimming in the pool and a bunch of kids behind me. So i gave up swimming because it wil be too crowded. Theres even a jacuzzi tub beside the pool but its not functional that day. Not sure why. Have no chance to try out their breakfast. The bed is a bit too hard. The shower area is also very small n rain shower isn't powerful enough. So you're really just standing under a drizzling "rain" . but other than that. Im happy n satisfied with the price i pay for this room.

FrancisBWPJ, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comments about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Francis Alberto

"Value for money"

3
28/03/2016

Lifts didn't require room keycard to access guest room floors. Was given a guest room on Level 9, had strangers loitering around guest room floor. Points were not credited into membership card accordingly, despite having booked via official app. Room is clean, and value for money.

FrancisBWPJ, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to provide feedback on your recent stay here with us. We have disconneted the lift key card control in view of some challenges face by our guest when they are in the lift. Nevertheless, the contractor is analysing the issue and shall recommend the next cause of action in due course. As for your Best Western membership card points, the process is handle by Best Western International Office @ membership. Neverthelss, I shall forward your comments accordingly to thier office too. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya. Best regards, Francis Alberto

"Noisy PRC tourists"

3
24/03/2016

Stayed at the Best Western Petaling Jaya from 23-24 March 2016 for a business trip. The hotel is located smack in the middle of Petaling Jaya which is about an hour's taxi ride from the Kuala Lumpur International Airport. The Centrestage mall occupies the first few levels of the building the hotel is housed in. Even though you can see the words BEST WESTERN emblazoned at the top of the building, finding the hotel entrance can be a little bit tricky. The signages are not the most prominent and rather obscured by the ones of shops and restaurants in the mall. The reception is on the 6th floor of the building. One has to walk through some rather dinghy looking hallways to get to the ground floor lift lobby. I arrived at 10am, way before the official check-in time of 2pm. The receptionist on duty very brusquely told me if there are no rooms available and I want to check in early it will cost me an extra RM100. I didn't have time to ponder the logic of that statement before she asked me for my passport and disappeared behind the counter. It turned out there is a room available and I did not have to pay the extra RM100 - I decided to let the logic-defying statement slide. My room on the 12th floor was actually quite nice. Everything worked and was new and clean except for the free wifi. It was slow and depending on which spot in the room you are, you may not get a signal. Don't expect extravagant luxury since this is a Best Western after all. Already happy to have a comfortable and clean bed to rest after a whole day of business meetings. I had a quick glance at the pool and gym in the rooftop. The gym is small, really small. It could barely contain the few stationary bikes and machines. The pool seems nice enough, but its size resembles that of an elongated bathtub. There seemed to be an inordinately large number of PRC tourists on my floor. I was woken up a few times in the middle of the night by them yelling in the hallway. Their unmistakable accent echoed on for bursts of 5 to 10 minutes each time. I guess that means the room doors are not the most soundproof in the world. Breakfast was served in a restaurant on the 6th floor right beside the reception. The selection of food was rather limited with, curiously, a full section devoted to Indian dishes. Service staff at the restaurant was really polite. Checking out was easy and fuss free. A very loud instruction into the walkie-talkie for someone to go check my room, a swipe of my credit card and a receipt was handed to me. Will I stay here again? I don't know. The location is great as it is very near to my office in KL but the sheer number of PRC tourists and the din they create would make me think twice.

FrancisBWPJ, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Sir, Warmest greetings from Best Western Petaling Jaya! Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya. We appreciate your comments about your overall stay experience. Nevertheless, we would like to extend our sincere apologies for the inconveniences that you have experienced. Once again, thank you for sharing and we look forward to welcoming you back in the near future. Best regards, Francis Alberto

"Service counter phone has issue (I-CARE CENTRE)"

2
19/03/2016

I have never encountered reception counter which doesn't pick up or even hang up call. They are quite short-handed. Room cleanliness is not bad though. Slightly crowded lift, not able to handle number of visitors during peak period.

FrancisBWPJ, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Warmest greetings from Best Western Petaling Jaya! First and foremost, our sincere apologies for the unpleasant experience during your stay with us. We appreciate you taking the time to share your experience and are very sorry that the services rendered not up to your expectation. Rest assured, this is not standard of service for our hotels. I have taken the time to personally discuss the issues highlighted with the relevant team members in ensuring the team focus on providing memorable guest experiences during their stay. Once again, our sincerest apologies and we hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future. Best regards, Francis Alberto

"Simple but need to improve on service"

2
12/03/2016

In my opinion, if its is a two or three stars hotel, we are expected to get the same grade of service. I booked this hotel through booking.com, and for RM199.00 it included breakfast for two. It had no hidden charges, and the deal was already included GST. I stayed here in March and decided to try another hotel in PJ that I haven't stayed before. First, about the parking. It was bad entrance, as I had to turn almost 90 degrees from the ticket booth. It is quite dangerous, because the drivers could easily scratch their cars on the wall. Same as coming out from the parking area. The parking lots are many, most of the time we could easily find a parking spot. Then, the lobby of the hotel is on the 6th floor. The guests must read the directory carefully. I had a bad check in experience and I think the staff who helped me with my check in was very unfriendly. I didn't had the welcome feeling, (well it is a three star hotel). I didn't get non smoking floor or room as requested. The room is relatively small but clean. The bathroom was quite smelly, it think it was due to the sewage system or drainage system. The hotel sandals were only one pair. All dental kits, shower caps, cotton buds are free but must request from the housekeeping. I think the hotel try to cut costs. When I called front desk or housekeeping, no one answered until 3-4 attempts. The breakfas was cheap but too average. Since I am eating healthy diet, I end up with eating nothing. No whole meal bread, no soft boil or half boiled eggs. The only good thing about this place is the location. It is a walking distance form section 14 PJ commercial area. There are many restaurants which offer variety types of cuisines nearby. I will come back here for its location. The internet speed was quite reasonable.

"Decent Hotel"

3
09/03/2016

The hotel has friendly staff. Buffet breakfast has a decent spread too. Room was nicely furnished but the corridors have a rather odd smell as do the rooms. Location is good as there are a couple of shopping centers that are walking distance.

"Average Hotel"

3
23/02/2016

Put up a night there due to some work in PJ. Actually, it was my third stay. Everything from concierge to room cleanliness was just average. Few things need further improvements are, 1. Dangerous car park entrance. U may hit ur car against the wall once u enter the car park if u not paying 100 % attention. 2. Shower was pathetic if u staying in higher floor due to terrible water pressure. 3. Room cleanliness need further inspections from supervisor, I can see some leftover tissue underneath the bed from previous guests. To keep this hotel going, I hope best western would further make the price more affordable.

"Good Hotel at 200 ringgits"

4
17/02/2016

Reasonably priced and a great hotel. The rooms begin from the 6th floor to the roof top 15th floor of the building. Take rooms facing the road side and especially top floors the view is serene and you can see the whole of the city. The lounge on the top floor is serene. We were group of friends and we enjoyed talking through the night there

"Best Western PJ"

4
10/02/2016

It is a 3 star hotel with reasonable price. Free WiFi access, nice Roof Top Pool. Staff are friendly. One thing need to be improve is the food, a bit spicy and it should be more variety to cater both International and domestic guest.

"'Best Western'"

5
08/02/2016

This is new hotel and reception service is amazingly good. Although it is 3 stars and room is very good. The room décor is modern. Unlike most other hotels, it does not give that warm feeling. The in-room entertainment and tv channel selection is IPTV which is great. Given the price of the rooms, I think it would be a fair exchange. On the rooftop there was a gym, swimming pool and roof-top bar/restaurant. We spent a lot of time here. Will definitely repeat our stay with Best Western for my future KL trips.

"4 stars facilities with budget stars service"

3
06/02/2016

Rooms are new furnished and very clean.Latest designed and with high taste concept.Booked 2 rooms. Requested joint rooms almost 3 weeks through hotel com. But rejected. Separated away from my grandsons. The kids loved the swimming pool but it was closed for the quests. The hotel staffs busy decorating for their night functions . Quite unfair for kids. Quests should be given the priority. Hope the incident won't happened again. Anyway the next morning , the kids managed to enjoyed their swimming. Spacious parking lot and lot of restaurants nearby.

"Budget Excellence"

4
03/02/2016

If you are on a budget, this is good value. The rooms were a bit small for my liking, tight spaces around the beds, but clean, comfortable beds, with all the basic amenities. Nice roof top pool to cool off in. Nice in-house restaurant for brekkie, with malls nearby and mid-valley shopping just 15 mins away by cab. 24 hours convenience store downstairs and a few coffee shops as well.

"Service and cleanliness need to improve"

3
03/02/2016

Overall stay is okay. But the services and cleanliness need to be improved. The room was a bit dusty and was not clean thoroughly. There is only one pair of slipper provided in a double room (2 persons staying) and need to request for one more slippers every time. I have been staying this hotel quite frequent but the same issue is repeating. After having this issue happened for 2 times, i have requested for one more slippers during check in and the front desk staff said it will be sent to my room. I have been waiting in room more than 30 minutes but no one send the slipper to us. I have to walk out from the room and get from a Housekeeping staff who is cleaning the floor corridor. Hope this issue will not happen again during my next stay.

"Definite revisit."

5
01/02/2016

Stayed 3 nights. Pretty excellent in all sense. Hotel clean, service good, location good and value for money. Check in was fast. Breakfast was ok based on the room rates. Overall it was excellent and it was an enjoyable stay.

"Good location in PJ"

3
28/01/2016

Stayed 1 night with family. Hotel is new. Have to take an elevator to reach lobby level. There's several restaurants & a convenient store located downstairs. Building still largely unoccupied. Sighting the hotel car park can be tricky. Valet parking is a rip off. Check in & out was smooth. Room was small but very clean. Near Jaya shopping centre.

"Would I stay again? Absolutely yes!"

4
24/01/2016

This is a relatively new hotel in Section 13 of Petaling Jaya (PJ). The building is new so still gaining new tenants, but several good restaurnats and coffee shops have opened already. I like the location as its walking distance to a large variety of restaurants in the building itself and just 100m to busy Section 14. The hotel entrance itself is not glamorous as the Lobby is on Level 6. Everything works, and the staff are attentive. The bed was extremely comfortable and the standard room quite spacious. Some of the fittings are a bit cheap with rust marks already appearing on metal fittings. I'm being a picky as this is not a 5 star hotel, but a very good 4 star. I stayed 2 nights and paid USD$47.50 per night. That's OK given its a new hotel, fresh, clean and well managed to a western country standard. There are other 'local' hotels nearby priced at this level, but the location is not as good and they are now quite dated. Best Western is a very good choice if you want PJ. I ran a function here and the staff were great. I ate at the Indonesian buffet for lunch and the quality of the food was excellent and the taste was authentic and reasonably priced. They made me a great cappuccino too. Good job! The free wifi was fast and accessible throughout the hotel wherever you go (without being logged out) ... room, lobby, restaurant and function room. Excellent. Would I stay again? Absolutely.

"convenient location"

3
07/01/2016

It is conveniently located, close to UMMC/University Hospital PJ, about 5 mins drive. Very new hotel located within a quite vacant building apart from 2-3 coffee houses, convenient store, florist store on the ground floor. Its a 10 mins walk for food at section 14, where we tucked in mamak food at Jamals (their mutton curry is yummy). There is also Jaya Shopping Centre nearby. We prefer to walk because the parking bay has a treacherous narrow and sharp corners with abrasion marks visible everywhere. Nearest LRT station is Asia Jaya, probably about 15 mins walk The room that we stayed in is very clean, zen like with all the expected amenities, however its very small. Hotel staff especially Conrad at the reception counter was very helpful. If I am in PJ for business and travelling alone, I will probably return.

"Still excellent but they have repeated a mistake again"

5
31/12/2015

Once again, we're back and I really didn't expect that they repeat the same mistake they did the first time I came here. They told us they couldn't find our booking. We have booked via Expedia. To be honest, it is not something your guest like to hear and more so, for the second time. They did another thorough search and eventually found our booking. I would think that this issue should have been solved after several months but they didn't and decided to give us another scare and unpleasant first impression again. It is very disappointing but I still think this place shouldn't be rated down because of this. Perhaps if there is a third time. Overall, the hotel is still in good condition and I really love the good quality sleep and I really hope they do keep it up and really avoid these poor ratings because it is a new hotel and great for value with all the facilities and pretty good service. In our booking, it was mentioned full breakfast so naturally we went for breakfast to start our day and they stopped us and told us our room did not come with breakfast. That was quite embarrassing and we were told to head to the reception to sort it out ourselves. The receptionist did sort it out quickly for us to which I am pleased about so again, I won't rate this hotel down. Overall, I do hope that Best Western do iron out these little and unnecessary hiccups because it is still a nice hotel with great price. However, if prices do increase and the service remained unchanged I would consider other hotels as now there are many incoming Chinese tourists and they have brought in their bad behaviors with them. You've been warned.

"Decent hotel"

3
27/12/2015

Nice, clean hotel although my first impression upon arriving wasn't anything to shout about. The reception is at the sixth floor while the ground floor is taken up by cafes, restaurants and a convenience store, which were convenient. A laundromat is located at the back of the hotel so that helped. The hotel is only about 10 minutes walk to shops and malls in Section 14.

"Great accommodation!!!"

5
27/12/2015

Thank u for your hospitality!!! This Hotel gives you everything that you need, near the center city, great swimming pool :) The hospitality and the hard working people deserve a big Bravo! Everything i ask they was there to help and give!!!

"This hotel made me avoid Best Western brand"

2
27/12/2015

The hotel is new and clearly inadequate in amenities, staff knowledge, and hospitality. Even for business travellers who do not expect great amenities, but require a comfortable and hassle-free stay, this hotel comes across as big let down. There was clear miscommunication from one staff to the other, even so most of the staff look like they are under training, the breakfast is barely adequate and the rooms have nothing to write home about. There are other better options in the vicinity and you should explore them. Highly avoidable.

"New hotel, but the staff still learning hospitality"

3
23/12/2015

OK.. good points first : 1. new hotel. Bed, linen and pillows are good. since it is a new hotel. 2. Wifi is OK now bad things : 1. shower - bad.. very weak flow, complained to management, but they couldnt do anything. 2. there was bad smell always coming toilet, in mornings, literally i couldnt stay in the room, disgusting smell all around. maintenance team showed after complint, and they just cleaned up the toilet, didnt fix anything.. I have requested a room change. but no action. 3. Distance from Bed to TV is pathetic.. there is hardly a narrow between the TV and bed. 4. Transportation is heck of a problem if you dont have a car. no bell boy or concierge, though you see sign boards of concierge and bell in ground floor, you will not find anyone there. checked with the reception couple of times, and response was vague.. "you can find them somewhere sir, we dont know".. hehe. ! you need to wait 15-30 minutes in main road, right under freaking sun to get a cab. no one from hotel will help you to get a cab. you can find couple of guys sitting in the concierge area wearing orange colour uniforms, but they cant help you. you will be asked to get the cab in the street. most of cabs will not skip you if you are going for a trip in petaling jaya area, but if you go for KL they skip, i dont know why.. be careful. 5. toilets are way small. even with average built body, i had problem taking a shover.. its good for asian built people i believe. 6. no ideal place to store luggages. i travelled with a checkin baggage and laptop bag.. i couldnt store these bags anywhere conveniently. there was this luggage stand but it was placed right on my way to toilet, most of the time jam on it when i go to toilet in early morning, right from bed.. 7. they had an egg chair in the room, but never used it, it takes lotta space in already congested room.. the same time the laptop table is considerably small and inconvenient chair to work from.. i always prefered to use laptop on my bed, with the help of pillows. 8. AC airflow is hitting right on your face when in the bed or working on table. you cant adjust the vents of AC, they are solid.

"Warm and Welcoming New Hotel"

4
20/12/2015

Rooms are not enormous but not tiny either. I would categorize them as intimate and comfortable. The rooms are well kept, classy and very stylish furnishing. With a unique offering of a swimming pool on the roof deck, you will see most of the skyline of Petaling Jaya (PJ). Its proximity to the go-to places in PJ such as Jaya Shopping Centre and Digital Mall also create an undeniable value added bonus. Parking a bit confusing so read the sign carefully.

"Poor Reservation Room system"

3
17/12/2015

I have bad experience when I make a reservation room for a few times through phone calling and one time using online booking but the best western petaling jaya staff tell me that their system didn't show any detail of my reservation room booking. I feel disappointed on this matter and hope you can improve on this issue.

"Improvement"

4
15/12/2015

Nice, clean and friendly receptionist. The room is a bit small but who cares as long as you can stay comfortably and satisfyingly. The water is warm and you can't even hear your neighbour screaming. That's a plus too. A pebbles' throw away from nearby shopping malls which starts with the name jaya and also digital mall dudes or female dudes. Get it? oh and sorry no photo my room is messy.

"new hotel in an empty mall"

3
10/12/2015

I've decided to stay at this hotel since the venue for my interview was adjacent to it. Being a new hotel, the room was in mint condition. The mall is still under construction so it is virtually empty saved by a coffee shop, a yogurt shop and a bistro. If you wish to go to the nearest shopping mall, you can either catch a cab or go to the nearest LRT station is the Asia Jaya station. I don't think I will stay here again in near future, at least not until the mall is fully functional.

"Only for a quick stop"

2
09/12/2015

This is a relatively new hotel and well-priced, but the rooms are very small and the maintenance is neglected. Hallways and rooms seem run down already. Buffet breakfast was okay, but seemed poorly put together. Opening the "Scrambled Eggs" container produced mixed vegetables....

"Best Western PJ"

3
08/12/2015

Hotel is new, hence nothing much to comment about its upkeep and cleanliness for now. However for the price that was paid for a night, you could get a fairly decent hotel in city centre which is of a much better value. Overall I'd rate this hotel 4 out of 10.

"Great stay overnight for business trip"

5
28/11/2015

I needed a place to stay overnight at PJ. I am glad that I chose this hotel. Hotel room was great for me. Clean & comfortable. I had a good rest. Reasonably priced. Location is ok. Not at a very busy corner. Staffs are friendly. Down side is that the lobby is at the 6th floor. Nevertheless, the staffs were helpful in getting a taxi for me when I needed one to go to my business place. I ate dinner at the in-house restaurant on arrival because I was just too tired to explore nearby places. I must say that the food was reasonably priced compared with many other hotels. Congratulations to the hotel! I'll stay here again if I need to be at PJ area the next time.

"Best Western PJ"

3
25/11/2015

Generally OK but online commitment is not fully adhered to. I am referring to online Non smoking room commitment. Room are small but reasonably good value. Staff are quite friendly. Online payment is strange where card is not billed until you check out and still will be charged according to your online commitment even if you check out earlier.

"Value for money"

3
24/11/2015

Room is clean. Hotel facilities is available. Friendly staffs and services. Great view from the roof top. Breadfast is quite alrite. Restaurant surrounding is clean and bright. Shopping in the building complex is limited to less then 10 shops since its opening. Parking area is full during office hours and may have to park else where. Exiting the carpark is another issue. Shopping can be done at Jaya 33 or at Jaya mall and other shoplots. Happy to come back again.

"Small Rooms"

3
22/11/2015

Quite small rooms with a micro bed which certainly cannot be used for a couple. The hotel is new and the prices are reasonable. For the first night I stayed the bathroom was completed flooded and I had to wait the following day to get all the discharges fixed! The hotel is mainly used by large Chinese tourist group and for seminars or conventions so not quite at all.

"Simple business stay"

4
20/11/2015

This is a new hotel located in the middle of Petaling Jaya business district. Next to Plaza 33, it's a good location for business travelers to stay. The room is comfortable with basic facilities. Although a bit cramp for two of us, the integrated entertainment system and internet is good. Dual shower head for rain-like feel or hand-held shower head with hot & cold water. No bath tub. Basic amenities prepared but you can ask for basic toiletries like shaver, tooth brush etc for free. Parking entrance and exit are a bit tight and need to maneuver carefully. Parking ticket can be validated at the reception for free. The hotel lobby is at the 6th floor because the ground and first floors are the shopping mall (not fully opened yet). There are 24/7 convenience shop at the ground floor outside and few restaurants and cafe. Ask for the City view for better night view.

"Nice new hotel at Petaling Jaya"

4
15/11/2015

The room is modern and look very new. However, is bit small. I usually fine with small room, so is not a problem to me. One side of the room with no view as it is facing a residence block next to it. So, if you want to have view, please ask for the other side and I think the reception told me is 2 single beds room The pool on rooftop is lovely with nice view too and the staff are friendly. The breakfast is fine with mainly local dishes with egg corner. As for location, this hotel like with some commercial lots at downstairs and together with some residence block. They are signage is you are driving there and the car park is free for hotel guests. If you are on public transport, I think the nearest train station is around 15-20mins by walking. I hope to stay there again If have chance.

BestWesternPJ, Front Office Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear gavin_yg, Thank you very much for choosing Best Western PJ as your ideal hotel during your recent trip to Petaling Jaya! We sincerely appreciate your feedback which is valuable and important for us to further improve Great to hear that you enjoyed your room, the rooftop Skyz Bar and the services provided by our team members and your compliments will motivate us to perform better.. Our team and I look forward to welcome you back in the near future for a memorable and enjoyable experience! Best Wishes,

"Great stay !!!"

4
13/11/2015

I happen to stay at the Best western, Petaling Jaya for quite a while, almost 3 weeks...... Its ideally located, well priced, a good restaurant and fantastic staff !!!! The hospitality extended is quite generous indeed...... comfortable bedding, and clean rooms although the smaller room size does feel a bit cramped. Plus the Movida downstairs is a great watering hole as well....... Would definitely recommend the place !!!

BestWesternPJ, Front Office Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Joanth, Thank you for choosing Best Western PJ as your ideal "home" during your 3 weeks stay in Petaling Jaya! We sincerely appreciate your support and your feedback is definitely valuable for us to improve further We are extremely delighted to hear that you enjoyed your stay very much and your compliments extended to our team members who was at your service. Great that you enjoyed our facilities, services and the outlets in Centrestage complex. Our team and I look forward to welcome you back in the future for another enjoyable and memorable experience! Best Wishes,

"New place in PJ"

4
09/11/2015

Alright. This review is kinda overdue. Stayed here for a night and I thoroughly enjoyed it. The room was great and the entertainment they got on the TV was great too. (For certain movies, you'd need to pay). However, the only downside would be the lack of shops in the building itself. Apart from a few restaurants, cafes etc when I was there, the building was practically considered "dead" due to the lack of stores open. Before I forget, there's also a 24-hours convenience store there too.

BestWesternPJ, Front Office Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Digitalz, Thank you for choosing Best Western PJ as your ideal hotel during your trip to Petaling Jaya in June 2015. Your feedback is valuable for us to further improve We are delighted to hear that you enjoyed the room and our in-room entertainment which motivates us to further enhance and improve in the near future. In regards to Centrestage PJ complex, new business comprising of cafes/outlets has started operations and more to come in the near future, Our team and I look forward to welcome you back in the near future for a memorable and enjoyable stay! Best Wishes,

"Friendliness can't be beat!"

3
05/11/2015

This hotel is fairly new - was opened on 01Nov14. The rooms are very new and extremely clean. The rooms are not spacious, but compact. The bathroom has a toilet, basin and shower and is quiet small too. The hot water is warm at best. The internet is slow, but free. The staff are wonderfully pleasant, friendly and very helpful at all times. If you are taller than 5'8" you will find the beds very small. My husband is 5'10" and his feet hang over the edge of the bed. The hotel is very close to some local shopping malls and street food as well as a variety of restaurants. At the base of the hotel there is a 24 hour laundry with washers and dryers and very reasonably priced. There is a note changer to coins machine. The machines include softener and detergent as part of the cost. This is a well maintained hotel, but could do with some bigger bins in the bathroom and an additional bin under the desk. Bigger beds would cater for taller people too. It would also be good to have more bag stands to put your luggage. On the roof top there is a gym, pool and outdoor bar area - great views if you are not afraid of heights. There is also a 24 hour shop at the entrance to the hotel, but they don't like it when you pay with a $50 note! Overall a pleasant place to stay and I would stay here again.

BestWesternPJ, Front Office Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear GilbertDog, Firstly, thank you for choosing Best Western PJ as your ideal hotel during your recent visit to Petaling Jaya. A very big thank you for your valuable feedback in regards to the hotel services, facilities and other amenities We are delighted to hear that our team members are pleasant, friendly and helpful and you enjoyed the services provided which will motivate us to perform better. Your feedback on the bedding size, internet speed and room size is appreciated and good pointers for our future consideration on improvement Our team and I look forward to welcome you back in the future for a memorable and enjoyable stay! Best Wishes,

"Good affordable stay"

4
31/10/2015

The hotel is very near to public amenities like shopping malls, shops and restaurants. The room is clean with very good bedding. It is very comfortable indeed. Just hope that the rain shower pressure is better though

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Ms. Jesslynne, Thank you very much for your kind comment and feedback and we are delighted to hear that you had an enjoyable stay with us recently. We really appreciate your loyalty to our brand and look forward to serving you again in the near future. Warm regards.

"RELAX IN MALAYSIA"

4
31/10/2015

Me and my wife stayed for 2 D&N in Best Western. The staff are so pleasant in their service, good ambience, neat, well maintained rooms. The restaurant is excellent especially the breakfast, we enjoyed a lot. Rooms are well designed with city view. The pool is very well maintained and I enjoyed more than a hour in the pool. Though in the city, not much crowd. Took taxi for outing. Overall experience is quite good.

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Mr. Sathishkumar, Thank you very much for your comment and feedback and we are delighted to hear that you had an enjoyable stay with us recently. We really appreciate your loyalty to our brand and look forward to welcoming you back to Best Western Petaling Jaya in the near future. Warm regards.

"Good value accommodation"

4
28/10/2015

I have stayed at this hotel at least half a dozen times. Located in Petaling Jaya it is conveniently located off the highway and close to my favourite haunts in the PJ/SS2/Paramount Gardens area I frequent for food and visiting friends. The hotel is part of the Central Square mall which has yet to be fully opened. There are restaurants and a very popular bar on the ground floor and it is within walking distance to other malls like Jaya33 and Plaza 33. The rooms are a bit small but adequate and the staff are always helpful. There is a rooftop restaurant bar that offers great views of the area.

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Mr. Teik Boon, Thank you very much for your comment and feedback and we are delighted to hear that you had an enjoyable stay with us recently. We really appreciate your loyalty to our brand and look forward to serving you again in the near future. Warm regards.

"New Property"

4
26/10/2015

This is a fantastic new property in Petaling Jaya... Got a great deal on the hotel website... Though rooms are small for double occupancy they are fresh new and cosy... Its very close to the malls and cinemas (play bollywood movie) and many restaurants... Rooftop pool and bar offers a great view..

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Mr. Vicky, Thank you very much for your comment and feedback and we are delighted to hear you had an enjoyable stay with us recently. We really appreciate your loyalty to our brand and look forward to serving you again in the near future. Warm regards.

"Enjoyable stay"

4
22/10/2015

I stayed 2D 1N in a standard room. It was quite small for two people but clean and decoration in good repair. Breakfast was of a good choice and restaurant staff very helpful. When the muffins ran out and I asked if there were any more, fresh ones were brought to my table quickly. At reception I was dealt with efficiently and staff were cheerful and friendly. The swimming pool on the roof looked very nice as did the seating areas close by and I was disappointed not to be able to use these due to the dreadful haze. I stayed here because it was very convenient for a concert I was going to at Jaya One and I would certainly stay here again.

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Valued Guest, Thank you very much for your constructive feedback and we are delighted to learn that you had an enjoyable stay with us recently. We really appreciate your loyalty to our brand and look forward to serving you again in the near future. Warm regards.

"FIRST VISIT"

3
19/10/2015

First visit to this hotel, recommended by friend for the BBQ dinner, made booking and quite impress bbq promotion in the guest lift . Promotion poster doesn't tell the real story. The table they gave us very tied and cramp. I ask to have nice table and convenience for us to enjoy the dinner but unfortunately the staff said all table is fully booked. Surprise us that the table that they said booked is actually for their own staff, maybe the staff book early then the pay guest. I went to the buffet, not many varieties but selection of the bbq item is sufficient for grilled item. Small salad bar and dessert with 4 precooked items. They should marinated the meat item with plain marination like paprika and some seasoning instead of a lot of minced garlic. too strong and it really kill the bbq grilled meat taste. I'm not really enjoy with the buffet and I prefer to have good bbq even thought have to pay slightly extra. Thanks to chef who taking care the bbq buffet for sending the grilled items to our table.

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Valued Guest, Thank you very much for your constructive feedback and we value one such as yours and by telling us what are your concerns, you are helping us deliver a better experience for our guests in the future. Your business is very important to us and we really appreciate your loyalty to our brand and look forward to serving you again in the near future. Warm regards.

"Quiet and comfortable getaway"

4
18/10/2015

This place was initially a bit hard to find, though located a little away from a few shopping districts. At the hotel's ground floor, there are convenience stores and cafes with wifi, which is good. Check-in was smooth and easy. I got a room at the end of the hall, its window faces another building. It appears that the rooms on the opposite side of the building would get a good view. However, the room's decor was clean, comfortable and welcoming. Wifi in room and at lobby was good enough for surfing the net and uploading photos. A friend's room had some issues with its heated shower. The rooftop pool was not good for swimming laps but was more appropriate for a quick dip. Towels were provided for guests. Staff members were found to be courteous and helpful especially those at the rooftop restaurant. They offered to keep a lookout for something we had lost by the pool.

"Nice place for a short trip"

3
14/10/2015

Overall the service was fast and good. All staffs were helpful and friendly. We were greeted with nice smile everywhere from their housekeepers too. Room is clean and comfortable. Nice and calming surrounding. Just nice for a short stay. Just that you can hear noises from outside of the room. Also finding places to eat was a bit tough.

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Valued Guest, Good day to you! Thank you very much for your constructive feedback and we are very delighted to hear that you had an enjoyable stay with us. Your feedback is very important for us in order for us to know how we can serve our guest better in the future. For your information, in the hotel we have two food outlets that you can get good food with competitive price such as our set lunch and dinner only cost you at RM18.00nett per set inclusive of signature drink Kembali Sour. Once again thank you very much for your constructive feedback and look forward to serving you again in the near future. Warm regards.

"Convenient location to Jaya33 n offices around, but getting taxi a nightmare"

3
04/10/2015

Hotel is nearly one year old soon November 2015...but maintenance is sadly not keeping the place it should be. Lobby is on 6 th floor, the staff are friendly . The room is relatively small but nicely decorated. Bathroom lacks the vanity kit n tooth brush. You can call housekeeping but the phone seems impossible to dial thru. Got a room facing the next building so there no view at all. The heater is really not effective in delivering hot water , not sure if it's isolated to my room or across. Wifi super slow. Last comment, plan yr journey . Getting taxi fr hotel is a nightmare, there is a private limo service downstairs but you will be charged 5-8x normal amount. You have been warned !

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Valued Guest, Thank you very much for your feedback and please accept our sincere apology for not exceeding your expectation and we fully taken note your concerns for us to further improve our standard of services and product quality. Once again thank you very much for your feedback and look forward to serving you again in the near future. Warm regards.

"Good sleep at a Good Price"

4
23/09/2015

Service was delightful, breezy check-in and check-out (at 4am). Did not need to ring house-keeping as room was tidy, sheets were changed and bathroom cleaned upon check-in. Room is decent size (stayed in the Twin Sharing). Totally loved the bedding quality - sturdy solid mattress. I was able to have good quality sleep whilst recovering from jetleg. Hotel situated in PJ, central to all things I needed to do (car is needed to travel around), basement parking provided. The hotel is housed in a very new building, hopefully more eateries will be housed there too.

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Ms. Jasmine, Thank you very much for your kind feedback and we are pleased to learn that you had an enjoyable stay with us. Your feedback will definitely give us the opportunity to know how we can serve our guest better and we hope to serving you again in the near future. Warm regards.

"Bargain and Absolutely Clean Hotel"

4
13/09/2015

I stayed a night. It was a late check in. Due to my house is in Shah alam, and i have work in UM hospital the next early morning at 4am, i chose to put a night here for my ease of travel. I would say, this indeed is a good bargain for a 3 stars hotel. Absolutely clean Staffs are friendly. Location wise, yes, it is not in a hotspot, but we local malaysian know petaling jaya is not a tourist spot. We are here for business. Do, dont expect some fancy restaurants or irish type pub in this area. If u want great hotel, please travel to KL and pay rm 500 for 5 stars hotel. I sincerely want to give my compliments to Best Western for the clean hotel with bargain price. I will stay here again in future frequently, hope Best Western will provide me a loyalty card with better discounts.

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Valued Guest, Thank you very much for your constructive feedback and we are very pleased to hear you had an enjoyable stay with us. We also would like to thank you for your support and trust in our brand and we hope there will be another opportunity for us to serving you again in the near future. Warm regards.

"Bad Western"

2
08/09/2015

We stayed here due to it's close location to Jaya One where we are having our business meetings. So bad... Location: It's just PJ. Nothing else as everything is still under construction. Transportation: Taxi. The nearest LRT is Taman Daya and it's a RM5 taxi ride away. Food: Not great. Jaya 33 is terrible even though we paid a lot at this fancy looking Japanese restaurant that gave us stomach ache. Stick with local food next time, we say. Surrounding: Shophouses and unfinished mall. I would not recommend walking outside at night. It looks dodgy when we arrived at midnight. Smell: No bad smell. Service: Friendly but clueless staff. They are nice people, but terrible service. Wrongly cancelled our booking.com reservation, we had to yell after 30 minutes of useless discussion. Then we finally got the booking.com reservation back. Room: The room is basic. But the sheets are not changed. We specifically asked for housekeeping to change it. Toiletteries and towels are not consistently given. We stayed here on 2 occasions in the same month so we sort of know what we should be getting. Sauna: Now the sauna is really small on the rooftop toilet but really nice and hot. I found it good!

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Valued Guest, Thank you for your feedback but having your meal at Jaya 33 Mall is beyond our control because they are not under Best Western PJ and you should try our food & beverage outlets, Kembali Kitchen Restaurant and SkyZ Dine & Bar where we serve international cuisines with competitive rates compared to those food & beverage outlets in Jaya 33 Mall. Anyway, thank you for your support towards our brand and you may e-mail directly your future arrivals at [email protected] Once again thank you for your feedback and hope to see you again.

"Good for the short trip!"

3
05/09/2015

Good for the short trip (clean room and good service) and value for the money (very cheap). But there is nothing special around the hotel. But its really good for the business and short trip! And i think the room service boy, dont need to give me everyday the new set of shampoo, comditioner and body wash. The hotel can be green in this part of service!

Radzman T, General Manager at BEST WESTERN Petaling Jaya, responded to this review
Dear Valued Guest, Thank you very much for your constructive feedback and by telling us what are your concerns, you are helping us to deliver a better experience for our guests in the future. Once again thank you very much for your constructive feedback and we really appreciate your loyalty to our brand and look forward to serving you again in the near future. Warm regards.