ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Queens Hotel, Perth

3.5/5  - basé sur 657 notations.
105 Leonard Street, PH2 8HB, Perth, Great Britain - See map

Situated in the centre of Perth (beside the bus and train stations and with ample free parking), Best Western Queens Hotel is an ideal base for busy business guests and pleasure-seekers alike. Our facilities include two restaurants, a bar, three conference rooms and a leisure club including swimming pool, sauna, Jacuzzi®, steam room and gym. So, you'll have everything you need and all the things you want when you join us in bonnie Scotland. And when you leave us for the day, Balvaird Castle (eight miles away), the Fergusson Gallery (half a mile away) and Loch Leven Nature Reerve (13 miles away) will ensure you have plenty to do near Perth! Enjoy your stay.

Best Western

Queens Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 653 guest reviews
NOTE ISSUED
Excellent
132
Very Good
235
Average
157
Poor
67
Terrible
62
REFER TO NOTICE
Business Business
148
Couples Couples
263
Family Family
84
Friends getaway Friends getaway
88
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable but dreadfully dated."

3
12/09/2018

The hotel is really tired and very dated (1980s furniture and decor). That said it was comfortable and clean and the staff were extremely pleasant and helpful. We were served an excellent cooked breakfast which was really good quality and delicious.

"weeks stay with touring party"

5
09/09/2018

stayed at the queens from 1st sept to 8th sept with 55 others whilst we toured Perth and surrounding area, whilst i cannot cement of everyones rooms mine which was 503 was lovely, a large comfy bed, good shower, bed made up daily and refreshment replenished daily. Breakfast was good with plenty of choice at the buffet, and a cooked menu for after that was served piping hot and i was free to pick and choose items if didnt want all, The evening selection we had was a set menu for us with 3 choices in each course ans was served to table promptly, but the restaurant menu looked good and food e was served or i saw delivered to others looked great.. can sat without question all the staff were polite and attentive to our asks,, The pool was small but adequate and was used daily by many of my group as was the gym area.. very central hotel with lovley stroll to the parks or the town centre about 10/15 minutes away bar area was ok with plenty of seating my only negative was my drink of choice is vodka so a premium vodka to offer along side the normal brand would have been good but for the whiskey drinkers plenty of choice,,just have a Grey Goose or Stoli on offer then that would be perfect

"Well located Hotel."

4
07/09/2018

Stayed here for two nights. Thought the room was a bit dated but I can honestly say the bed was extremely comfortable and I enjoyed the best sleep I had had in a long time. It has free parking. Perth is a lovely town and has a lot to see in it . The hotel is a perfect base for travelling around the area. The bus and railway station are minutes away and there is a great train service to Dundee, Glasgow and Edinburgh. The hotel offers a leisure centre and has a nice restaurant offering a good selection of meals. If updated this hotel would certainly be rated a four star .The staff were very helpful and welcoming. Well worth visiting for a short or long stay.

"Good hotel"

4
31/08/2018

Stay here regularly when we are here shopping. Always use leisure facilities which are great only 10 minutes walk to town centre normally go out to eat but always pay to have breakfast in hotel which is always very good large selection.

"Good location"

3
27/08/2018

An old building that is showing it's age. Great location for the train station and bus station. About 10 minutes walk from the town centre. The hotel was clean. The staff were friendly. Breakfast was fine. Free parking is limited.

"renee"

4
22/08/2018

This hotel is comfortable and convenient for most tourists and business people.We have stayed here many times and would say their friendly attitude promotes a visit to ScotlandIt is very convenient for rail or motorist travel

"Great hotel"

5
15/08/2018

Having read some very poor reviews, we were a bit apprehensive going there. However, why some people complained I have no idea. Ideal situationacross from the rail station and also bus station. Own parking. Lovely, friendly and helpful staff. Room and good sized bathroom spotless. Leisure faciliities ideal, and we enjoyed our swim in the lovely pool. Ate in the bar from an excellent menu. So...absolutely no complaints! If I had to be picky, it does need updated, but cleanliness is more important, and it was.

"Lovely hotel"

5
09/08/2018

Very convenient for train or car park. Good food. Great swimming pool . I enjoyed the food In the restaurant and eAsy walk to town centre. Couldn't fault room and service and food and good value in bar and restaurant

"Average hotel"

3
06/08/2018

Stayed at this hotel for 2nights..great location near train station..staff very helpful and pleasant nothing too much bother..the room was very shabby definitely in need of a make over..spa is quite good not busy.

"Good choice!"

5
31/07/2018

I was very happy with the welcome we received on arrival to the hotel. Its location is ideal as it is central to the town centre. I enjoyed using the pool, sauna, steam room and the jacuzzi - great to relax. There was also a nice atmosphere in the bar. Barmaid was very pleasant! I would stay here again - highly recommend.

"reasonable for short visit"

3
30/07/2018

the room itself was fine a bit small but ok for 1 night. It could do with a bit of modernisation (avocado suite) and the shower was quite small also the towels were becoming a bit marked with use it was comfortable and I slept very well despite it being next to the bus and train stations!

"Ok if you get a quiet room"

3
27/07/2018

We stayed at the Queens Best Western for a weekend recently and had both good and bad things to review. The good points were that the staff were really helpful, food (we had breakfast and dinner) was good quality and reasonable value and the spa facilities were just fine - kept clean and tidy and plenty of choice of pool, sauna, steam room and jacuzzi. It's also a great location in being very close (opposite !) to the railway station and a short walk to Perth town centre. The not so good points were really about the rooms. They are not large - although may be some larger ones - and in this weather they have no aircon so absolutely stifling at night. And then the real issue ... you need the window open because of the heat and this means you hear street noise of people milling around and cars driving by. It's massively worse if there is an event on in the hotel - the function room is on the first floor and the noise of band/disco just rises ... until early hours of the morning. Overall , if you could ensure a quiet room it is actually reasonable value for money given the spa facilities. Top tip - book breakfast the day before and it's a lot cheaper.

"We stayed for a week. The hotel was absolutely fine. The rooms were more than adequate."

5
24/07/2018

Due to an unexpected adddition to our party we had to request a larger room which the hotel was more than happy to accomodate. The staff were exceptionally helpful and friendly. The leisure facilities were spotless. We enjoyed breakfast every morning and on the occasions when we dined in the hotel restaurant we found it very good.

"Dated rooms and very noisy"

3
19/07/2018

Room was very dated needs a refurbish. Window in the bathroom wouldn't open. I was woken in the middle of the night by drunk people from a birthday party that was being held in the hotel. Also the fire alarm woke me very early in the morning and it was a false alarm someone had let steam from the shower near the fire alarm according to staff. Staff were great and friendly. Easy check in and out.

"Overnight stay"

4
09/07/2018

Stayed here on Sunday night room was nice but due to hot weather needec to open windows so a little noisy as near bus garage. Leisure facilities are very welcome addition but place is a bit tired.sauna and steam room doors were hard to close.I have stayed here previously as great location but feel could do with a little up dating breakfast was good.

"Tired"

2
01/07/2018

Ample parking but have to say that was the only real +. Hotel and health club decor is tired and needs updating.room was clean and bed comfortable but again needs updating / brightening. The breakfast had a good choice but the cooked breakfast was disappointing . I had 2 poached eggs and 2 sausages. One egg was soft the other hard and water all over the plate. Other had full breakfast including burnt tattie scones!

"Bad"

2
30/06/2018

When I lived in Perth 30 years ago this hotel was seen as the best. It had a good reputation. Sadly, now it's a poor reflection of that hotel. The room was very dated. It has an old retro radio and clock built in next to the bed. In itself that is so dated. And it doesn't work. The tv is too far away from the beds for the remote control to work. Everything it's so old. The lift is grubby and dirty. £75 a night is outrageous for this hotel. I wouldn't imagine there's much repeat business hee. It's just poor value for money. The noise from outside its bad. Trains constantly screeching past and drunks from the pub rather loud. Such a shame. Was looking forward to staying here but will not be back.

"Experience not recomended"

1
14/06/2018

My 3 night stay is not to be recommended, in fact not even 1 night. The bathroom fan was disgusting and despite saying they are considerate of the environment they are not. No reuse of towels or plastic cups in bathroom. Ate out on night 3 as could not face another night of badly cooked food from a very limited menu. Better value and quality at Wotherspoons which is a ten minute walk away. Car park not at hotel but across the road and not well sign posted. This is a very dated tired hotel that needs a major makeover

"Will not use this hotel again"

2
14/06/2018

There was no sign of management in this hotel so the criticisms are not of the staff who were doing their best. The food was terrible at the evening mealtimes, the breakfast food was better/average. We sent food back one night at the evening meal and the next night decided to go and eat elsewhere instead. Some of the waiting/bar staff would benefit from better training so that they are more confident waiting on (I did this job myself for years) i.e. always have your notepad on you, trained to use the tills, knowing the specials/soup of the day, taking away menus when ordered etc The pool/sauna are very good and the rooms were sanitary and everything worked. However, the bar has no atmosphere. There was also a file in the lobby which said this hotel is green. It wasn't from what I could see. There were plastic cups in the bedrooms and towels were washed regardless (all you need is a wee sticker saying 'leave towel in bath if you need it washed' like Premier Inn). These small touches would save money whilst fixing the things above would bring in more money, seems like a no brainer!

"Worst Western"

1
13/06/2018

Best western more like worst western. We went into the best western by accident as we had booked the station hotel which is across the street, which was clearly our mistake. Upon entering the hotel the receptionist asked for our booking conformation as we had booked via booking.com and said that everything was fine, he then reitterated that we were in the station hotel before he took the person I stayed with's driving license then showed us to our TWIN room when we had ordered a double room. He apologised for this and let us into the room. Upon entering we were very dissapointed, the whole room was dirty, there were cobwebs and stains everywhere and the air was thick and hard to breath in. We decided that since we had already paid for the hotel and it was getting late that we would just stay the night. We woke up bright and early after barely any sleep and got straight out! There was no chance that we would eat anything from such a grimey establishment, upon trying to retrieve his driving license we were told that we had not infact paid for the room, after about a 30 second delay we decided to cut our losses, pay the money and be free from this dreadful hotel.

"Clorty"

1
13/06/2018

We booked the station hotel which was the hotel opposite the "best western" and accidentally turned up to the best western and told the receptionist that we had booked a night at the station hotel and showed him the booking confirmation, he then told us we were at the right hotel and that he had a room for us just with no key,he took my Id and took us to what I can describe as the worst hotel room I have ever stayed in, it was dirty and the walls were yellow, we looked past this and decided to just go to sleep,I woke up and went to the bathroom which to my surprise had stairs going down into it which I fell down, upon sitting on the toilet down the stairs I noticed a massive gap under the door which made me feel very unprivate, the next morning we went to reception to get my Id and they refused to let us out until we paid money which we were told we wouldn't have to pay the night before, the receptionist said she spoke to the receptionist from the night before and basically we got scammed into staying a night in what I would call the worst hotel I have ever slept in period. Save yourself the money and sleep rough!!! We were very angry and disappointed and we will be taking this further.

"Short Break"

5
12/06/2018

Elderly couple and adult son received excellent service and advice. Staff went out of their way to assist in parking when the hotel was very busy. The rooms were very clean and well thought out. The water pressure and temperature of my shower on the third floor was excellent.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear alant2018251, It would seem that you really enjoyed your stay with us. I am glad the staff went beyond the call of duty to help make that happen. We look forward to welcoming you back soon. Best regards

"Great location and leisure facilities"

5
07/06/2018

We've stayed at Best Western Queens before and did so again at the beginning of June re Lionel Ritchie was playing in Perth. The hotel is in an excellent location, minutes from both rail and train stations and within easy walking distance of the city centre. It's a homely hotel with a cosy bar and friendly staff. We always enjoy the lovely leisure facilities there; the pool, hot tub, steam room and sauna. There's also a gym. We'll be back.

"Excellent stay"

5
04/06/2018

Just returned home from a 2 night stay in this hotel and would highly recommend. Excellent location, walking distance to town centre, we had 2 large family rooms which were spotless and spacious with nice comfy beds. Service received from check in to check out first class. We ate in the restaurant on our 1st night, could not fault food or service received, 5 empty plates were returned and worth every penny which was very reasonably priced, good choice of breakfast from full Scottish to fresh fruits, yoghurts, cereals, rolls, croissants, Danish pastries plus lots more, We also made use of the pool, sauna, steam room and jacuzzi. I would like to give a mention to John the barman and thank him for looking after us on our last night, such excellent service received in all areas of this hotel, would not hesitate in returning or recommending.

"Stop over"

3
29/05/2018

We recently visited Scotland for the bank holiday weekend and on our way down to Edinburgh from Aberdeen we stopped over night in Perth for a rest and shower. The hotel staff we friendly, the hotel did look like something from an old 80's horror movie... incredibly dated, squeaky floors, very hot... that said we had a pleasant stay it was clean and good enough for a night pit stop. I wouldn't recommend the breakfast tho we did complain about the breakfast and the staff were understanding enough to not charge us. Perth was a Beautiful place to stop over and on the whole could have been worse.. Ah, also slightly overcharged for room

"Comfortable but dated"

4
27/05/2018

Hotel is old fashioned compared to what we are used to, however is clean and comfortable, bed was very comfy! Floorboards very squeaky, and no air con so was noisy most of the night as we opened the window and our room was street side. Breakfast was mixed experience, hubby enjoyed his, however my scrambled eggs weren't cooked enough for my liking. Overall a good stay, free parking and 5 mins walk to town centre

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Jane D, Many thanks for taking the time to leave us your thoughts. We should not really complain about the good weather - we don't get that much of it. We have a supply of fans available at reception, our conference and events rooms are air conditioned, but not the bedrooms. Kind regards

"Handy location, Good breakfast & nice room - but needs more lighting"

4
27/05/2018

Check in and out were handled very efficiently and quickly, and I thought the hotel was in a good lcoation. On heding to the lift there was a selection of brochures about varuous local attractions, but no light so impossible to see what these were. I'd suggest either getting a light or moving the lfyers to a brighter location My room was very comfortable and the bahroom looked as if it had been modernsed. Comfortable bed and plenty of storage space too When I went for breakfast the first morning, the room where it was served was quite badly lit-the second morning more lights had been turned on, so maybe just an oversight on one occasion Good Scottish breakfast and pleasant service If coming back to perth, I would definitely stay here again-handy for tien and public transport

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Ian M, Your comments are well received - constructive and meant to be helpful - many thanks. Please accept this advice to book direct with any hotel to ensure the best possible deal. Kind regards

"Superb"

5
26/05/2018

Lovely welcome Room ok on 4th floor but noise of movement from room above was incessant due to noisy floorboards. Leisure facilities are superb / high levels of maintenance and supervision are evident and much appreciated. Thankyou Need more info re access to town centre. But it is close enough to enjoy all Perth has to offer from theatre to cuisine. Be aware that perth is not a 'late' city so hit the streets early if you want a full night out!

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Patricia O, Your comments regarding your recent stay to the hotel and Perth are well received. You are correct that Perth is not a "late" city, but visitors still manage to enjoy themselves!! Please remember to book direct with us for your next stay to get the best possible deals - these are not available from those online agents. Kind regards

"Very comfortable"

4
23/05/2018

Old style hotel probably in need of modernisation but very comfortable. Good sized rooms and bathrooms. Very comfortable beds and excellent breakfast. The staff are helpful and friendly. Car park beside the hotel that is free for guests. Good value.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Berdy2014, Thank you for your review regarding your recent stay at the Hotel. Your comments will be passed onto the team. Please remember to book direct should you visit again to get the best possible deal. Regards

"Good location & comfotable"

3
21/05/2018

Booked for a Hen party so wanted something cheapish but comfortable. This ticked all boxes. Near train station and walking distance to shops & restaurants. Our double rooms were clean, spacious and beds comfy. Bathroom dated but clean. I would say all the decor is dated but well maintained, not shabby. We didn't use the gym or pool. Breakfast was good we had food cooked to order there was also a limited buffet with cereal & fruit salad etc Would stay again if I return to Perth for a weekend.

"A week in a single bed"

3
19/05/2018

Booked through an agency and for the first time in probably over 30 years I opened my room door to find a single bed! Nightmare. The hotel was clean but in need for some significant investment as it was looking very tired. It would not be a place I would willingly return to. It is however ideally located between the bus and railway stations.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Jim F, I can imagine your surprise!! When agents have a specific remit to book a single bedroom, this is usually based on price. We do have other rooms within the hotel, it just happened that when a single is booked that's what we allocate. With your next booking, perhaps just give us a call and we will ensure that you get a double bedded room. Best regards

"good value hotel just needs upgrading"

4
18/05/2018

Stopped one night away with work. Really friendly staff from reception to restaurant very helpful and pleasant. The Hotel and in particular the Rooms were very clean. The hotel and the rooms are in need of refurbishment which has been commented on by others, in particular the bathrooms which are old and dated (not very often you find a wooden toilet seat in a Hotel bathroom nowadays from my experience) - although i will say they were very clean despite the age of the fitments and tiling. I ate in the restaurant for my evening meal and breakfast and the food was excellent and good value and i would definitely eat here on my return. I would use this hotel again for work if i am in Perth. All round good value for money and very clean.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Peter Y, Thank you for leaving a review regarding your recent stay at the hotel. Your comments are well received and appreciated. Please remember to book direct for your next stay to ensure you get the best possible deal. Best regards

"Great stay in Perth"

5
12/05/2018

Fantastic stay in Perth, 20 metres from train station and very central for town. Gym, sauna, swimming pool, jacuzzi and steam room all free. Will return again soon. Plenty local bars and restaurants nearby. The Foundry is very reasonable and Pizza Express was nice on Methven Street.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear grahamfinley69. Thank you for your review, We are the only hotel in Perth that has leisure facilities. Come back and see us again soon. Kind regards

"Really Needs Renovating!!!"

3
11/05/2018

Stayed here many times over the past year and though it is fine for Perth, it really needs some serious renovation investment. At the least, it could do with new mattresses in every room (I have stayed in rooms on every floor and usually have one of the top floor suites). Décor could do with some lighter paint on the walls so it doesn't feel so dreary.

"Great stay"

4
06/05/2018

Stayed in the hotel for one night the staff were very helpful the room was a great size and had a great sleep in the large bed I would have given the hotel a five if there had been a choice of pillows The hot breakfast was good to order and was very tasty

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear ab12984, Thank you for your review and your worthwhile comments are well received. We look forward to welcoming you back in the future, and please remember to book direct for the best price and deals. Kind regards

"Never again"

1
30/04/2018

I have never been so dissatisfied with a hotel. Very tired hotel. Small lift. Short staffed so had to wait for service. Room above entertainment venue, no warning given about a 21st party. When complained about the load music was asked what I wanted them to do about it. It would have been nice to have been warned about it on checking in. totally ruined my time in Perth due to lack of sleep. Will definitely not be going back.

"Perfect location"

4
30/04/2018

Perfect location. Next to train Station, Food and shops. Pool and Gym lovely. More free weights would be better. Room 307 needs updating but clean. Not enough power points & beds uncomfortable and squeaky. Breakfast very nice. Staff helpful & pleasant.

"Great little place for lunch"

5
18/04/2018

We visited Perth for the day and stopped here for lunch, the service was excellent and the food was delicious and very reasonably priced. Definitely worth a visit if you're in town and looking for a bite to eat.

"Hard mattress"

4
02/04/2018

We just spent the Easter weekend Friday till Monday only 2 things to falt this hotel It's self is needing a up grade & room 410 the room we where in the mattress was so hard, apart from that everything was good the swimming pool was good ect good breakfast as well, Would come back again.

"Great central hotel for city night out"

4
02/04/2018

This hotel is perfect for city centre pubs and restaurants, the room was clean and spacious, beds spotless and all at a good price. Do not be put off by some people who have posted bad reviews, this hotel is probably one of the best Perth has to offer, the liesure complex was very nice, small pool, jacuzzi and steam room, it seemsd they limit the amount of persons in that makes it more enjoyable. Breakfast was great, as much as you want, help yourself to cereals, coissants and fruit etc, full scottish fry or smoked fish, nothing was a problem. I would recomend this hotel to any of our friends, staff were friendly and good value for a night in Perth. Will go again

"Yikes!"

2
16/03/2018

Having stayed in the other local Best Western I had positive hopes for this stay for several nights. However, it failed in numerous ways. The staff were friendly up in my arrival and were helpful to several questions I had about the hotel and local area. Whilst I as in a single occupancy room I was still surprised at the cramped feeling. I would've thought it would have been more appropriate as a store cupboard! The room whilst was clean, needs an update and looks knackered. I was disappointed that there was no bath and a 'power' shower...with little power. You could sit on the toilet to do your business if the radiator was on as this was directly next to it and you would therefore burn yourself. A deal had been placed in front of the radiator in the room so if you wanted to turn the heating on you had to guess how much you had turned the dial as the desk blocks you from seeing this. There was also a lamp above the bed but no power switch. Very odd. Breakfast on the first morning was pleasant- what I expected. However dinner that evening was incredibly poor. Service as extremely slow and with a number of hotel residents the two staff who appeared to be run of their feet couldn't keep up. The next morning breakfast was rather disappointing- again slow service and they failed to take my correct breakfast order. My biggest gripe was being awake at 1am by continual movement in the downstairs of the hotel by what I assume was someone moving furniture or unloading something. This started at 8pm the previous evening and carried on throughout the evening. I did manage to fall asleep but was awake by the noise. I called reception and was told this noise would stop immediately- but it didn't. It went on for a further 2 HOURS! All in all a shocking stay, I hardly slept whilst there and even the basics of hotel etiquette wasn't found. I travel on business frequently and will not be staying here again and book elsewhere in the local area.

"Ok for work, not somewhere to bring the missus"

2
12/03/2018

Arrived early evening and receptionist was pleasant whilst booking in. Grabbed a mediocre pint from the bar. Checked in to room which could do with an update. Not somewhere id particulary come to with the wife for a dirty weekend but fairly clean and staff pleasant.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Andrew M, Many thanks for your review regarding your recent stay at the hotel in Perth. I take heart from your positives comments regarding the friendliness of the staff with whom you had contact - perhaps once our refurbishment is complete, it would warrant a visit accompanied by your wife. Best regards

"Awful"

1
11/03/2018

This was a truly awful stay, please see my previous reviews this is very much the worst place I've written about. The hotel is well located for the station and when I arrived I was in some discomfort having put my back out the morning of travel so the lady on reception directed me to the local tesco's and offered to store my bag behind reception until I returned. So far so good, unfortunately that was the last positive. I returned to the hotel to find reception abandoned and my case on display for anyone walking in to see. I waited a full 5 minutes including checking the bar area for a member of staff but no one was there. In the end I went behind reception and retrieved my case before finding a cleaner to let them know what I'd done. When I got to my room I discovered the over bath shower was running cold, I told reception (who apologised for leaving my bag) and asks for it to be looked at the following day. The maintains nice man came the following morning as I was heading to my meeting, I was told later that day the issue was fixed so I was surprised to find the water still running cold. When I told reception the problem still existed I was moved to another room that had the same shower only this time with hot water. My meetings finished early and I enquired about cancelling my final night at lunchtime only to be advised this would not be possible as it wasn't my first night (which had a 4pm cancellation) - despite having several rooms, conference facilities,the hotel leaving my bag to be taken by any passer by and giving me a room with a broken shower. Really disappointing service. When I came to check out the maintenance man was in reception and accosted me for daring to advise the problem had not been resolved. He advised, quite aggressively, he fixed the problem and hot water was running when he left the room. I tried to clarify, when reporting the ongoing issue I asked for someone to come and show me where I was going wrong as I I had spent 10 mins trying to get hot water without success and reception had suggested a room move. I stay in hotels every week all around Europe and this is without doubt the worst I've been treat by staff.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear AnotherGeordie, Thank you for your review in connection with your stay at the hotel some 3 weeks ago. It is never pleasing to have a review such as this written about the hotel, and to some extent I see your points of view, however as with every story there are 2 sides. The shower - you were offered a room change on the first night, but refused as it was your intention to have a bath, due to your back injury received earlier on in the day. Un-attended bag - you are correct that your luggage should have been transferred to a secure location. The desk was left unattended for a few minutes, but I agree that this is when opportunists will strike. A suitable apology was offered at the time and this procedure has been tightened up. Early departure - our terms of agreement set by companies and agents are there to protect both parties and are quite clear. Hotel bedrooms are a very perishable commodity, in so far that we only have once chance per day to sell. them. For example, if your plans changed and you had to cancel a pre booked flight, there would also be no refund. As it transpired, you stayed the second night - perhaps preferring to rest your back. Staff attitude - the small conference held at the hotel received positive feedback - our maintenance explained to me that he had advised you that he had tested the shower at length with a thermometer and the hot water was within safety limits that we have to abide by. Finally, it is never our intention to not please customers - sometimes peoples perception is that we are being unhelpful, when in fact things just don't seem to suit someone. Admittedly, your start to the experience with your luggage put you in a different frame of mind. I hope your back is now better. Kind regards

"Mothers day meal"

1
11/03/2018

I went for mothers day dinner today. We had the roast chicken and was seriously disappointed. The chicken was hard and dry. The children couldn't cut the chicken. The veg was burnt. We did complain and we got a dinner off of the bill. My friend is getting married there soon and i hope the food is better for that.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Hello Anonymous, It's never p[leasing when we get negative comments regarding the food we serve, and after speaking with the Manageress she confirms that money was taken off the bill. It is also a shame when an effort was made to allow the children to swim prior to the Mothers Day meal - which is connected to the forth coming Wedding Celebrations. Our sales team will be in contact to assure you that all will be good for the forth coming wedding. Please accept my sincere apologies - we look forward to making your special as memorable as can be. Best regards

"Swimming pool police "

3
28/02/2018

Stayed here recently and have done several times in the past . got two rooms at a very good rate the hotel is tired and could do with a refurb but I knew that before I went so no problem there ! our rooms were lovely and warm a big plus on a cold February day again a big plus there !!! My only issue was the pool attendant he was like a cross between a traffic warden and and police officer ordering everyone around like sheep no need for it and put me off going down for my morning swim like I always do at this hotel .

"Lesure complex"

1
21/02/2018

Used to be a member at queens hotel gym cancelled due to the changing rooms not very clean. I watched the cleaner come in spray the sink and quick wipe and left! I addressed this to staff to where i was rudely told buy the owner if that is the way i feel then don't bother coming back and walked away from me to then shout and buy the way i am the manager.. wow what a way to speak to customers!!! Very rude woman.

"Very Nice"

5
20/02/2018

Room spacious and warm (needed it cos was so cold outside); Bath and shower; tea/coffee making facilities; comfy bed; Not far from centre of town with the shops; food was lovely - had our dinner in the restaurant at night and couldn't fault it; staff were all nice and friendly; husband tried out the pool in the morning and had a good swim; bar and food prices were reasonable; just a stones throw from railway station and next to the bus station.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Liz K, It would seem that the hotel met and exceeded your requirements during your recent stay with us. Your valued comments will be passed onto the entire staff team. Many thanks, and remember to always book a hotel direct and through other channels for the best possible deal. Kind regards

"very nice hotel"

4
20/02/2018

my wife booked this for a valentines. very nice hotel very central. it is an old building great architecture, staff very friendly and helpful, we got a room with a bath and shower over bath, however i have limited mobility and cant climb over the bath, one quick call to reception we were moved, thank you. breakfast was great

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Graham b, Many thanks for taking the time to leave the hotel a review regarding your recent stay. Looking forward to welcoming you back - just don't leave to Valentines Day to come again. Best regards

"Brilliant service! Super staff!"

5
01/02/2018

Recently had a family celebration there for the weekend. Been previously and will definitely be going back. The food was amazing, breakfast and dinner meals were good each and every time. A big thank you to Ella and Donna for keeping us all topped up with drinks at the bar. And having to put up with all our hilarity. As usual, the leisure centre provides a real bonus to this hotel, as it insures chill and relaxation time. We have definitely found that the staff are a great help throughout. Special thanks to Lynne for being a massive help with the organising, and going above and beyond to help us out. -From the Kelly's

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear ellanakelly00, Many thanks for the review regarding your recent stay at the hotel. Leaving positive reviews really helps my business and people enjoying themselves is as much fun for us as it was for you!! We look forward to hosting your next celebration - remember to book direct for the best possible deal. Best regards

"One night stay meeting friends"

3
29/01/2018

Had single room small but adequate, very nice dinner, steak perfectly cooked, breakfast freshly cooked to order, no complaints. Staff very helpful and friendly. The haggis bon bons were delicious as it was Burns time. Cheeseboard was 5 star selection

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear James B, Many thanks for leaving a review regarding your recent stay at the hotel. Your positive comments regarding our food will be passed onto the kitchen team - it really makes a difference to us when customers tell us about the good and not just the bad. Did you know we have a leisure club? Perhaps your next visit will include a dip in the pool!! Best regards

"Definitely recommend "

5
28/01/2018

Stayed as a big group in the hotel for 2 nights. Yes the rooms are old fashioned so the shower heat was a bit temperamental but it was clean and well maintained throughout. The staff were wonderful all weekend dealing with our various bar requests and accommodating us so well. They were genuine, friendly and all very good at their jobs. The food served at both our dinner and breakfast on both days was amazing, group of around 18 but every meal was piping hot and tasted great! Finally, the leisure facilities were lovely, small pool sauna steam room and hot tub but great for a couple hours relaxation. Would definitely recommend this hotels to others!

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Hi Definitely recommend, I am glad the hotel ticked many of your boxes - meeting and exceeding expectations is always our target. Your well received comments will be passed onto all concerned. We look forward to welcoming you back soon. Best regards.

"Honest review "

5
27/01/2018

So.. group of 5 girls booked into lovat hotel. Phone call late on Thursday to say it had closed & we ended up getting booked into the queens hotel on same deal. Then I read the reviews - was dreading ! Hotel is 2 mins from train station, right over the road . Check in was fast & the lovely lady on reception , Kaye, was amazing. She kept us right the whole time. Yes the rooms are dated but they are also very big & so clean. Could not fault them. We ate in the restaurant, omg the food was fab, one of the best meals I have had. Plenty of it & so tasty. We had Donna as our waitress, that girl is an absolute credit to your hotel. She was so lovely, made us a map of local pubs. She is a total star. Breakfast was amazing, cooked to order. Was appalled at the attitude of some guests to the waitresses, just no need. We truly had a brilliant time & I would stay here again in a minute. Your staff make the hotel. Thank you. Jen x

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Hi Honest review, It would seem that you cannot always believe what you read on Tripadvisor! We are glad that we managed to accommodate your group of ladies - it was terrible news regarding the Lovat Hotel - I was asked by them to accommodate some of their guests on the Thursday night because of their closure - it seems I won't be getting paid for them, but was happy to help the guests who had already booked, paid for and were at the hotel. Your comments have been passed on to the staff concerned and departments mentioned. Remember to book direct in the future for the best possible rates. Best regards

"Corinna Logan"

4
20/01/2018

Came for a quiet getaway, and that it was lovely cosy quiet hotel. Peaceful nights sleep.Walking distance from station. Close to shops bars restraunts. Food was lovely service was good to . Compliments to waitress Ella always served with a smile. Was happy with leisure facilities also. There was adequate parking.Will Ssituated to the side of hotel. Would Defenite use this hotel again. Whenever I visit Perth.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Hi Corrina L, Many thanks for taking the time to give your review regarding your recent stay at the hotel in Perth. I am glad that you made use of our leisure facilities, and that Ela stood out as very friendly member of the team. Looking forward to welcoming you back soon. Best regards

"Worst Food Ever"

1
10/01/2018

That bad the restaurant is closed now only food available at bar ordered mussels in white wine /cream the smallest mussels I've ever seen smaller than those cheap ones in a jar in chip shop and what tasted like warm milk then a ale beef pie with 4 tiny pieces of meat at a whopping £12.90

"Hogmany Package"

1
03/01/2018

This is the worst two night package ever and we have been going away with friends for 20 years. The food was absolutely awful the menu was very limited we never had a decent meal when we were there. The staff were good but who ever planned the menu or ordered the food needs to go back to school. The New Year night was the worst ever but the next night was even worse. You don't expect not to be able to eat what is served up but it was absolutely awful beef stroganoff with no beef. We have spent New Year there before and it was good. I can only assume they were making a lot of money on the food menu. We came away from the table thinking if there had been a fish and chip shop open we would have been there. The only good thing was the music. I would not recommend this hotel to anyone. We will not return.

"Best western..........NOT!"

2
03/01/2018

Spent the Hogmanay in Perth here on a Bus Tour, entertainment wasn't too bad nor too good,the food well if that's what you call it was absolutely disgusting, no vegetables but the best was no meat in the beef stroganoff, this was all gravy, one member of staff told us he would feed his dog this!! The meals were just shocking, but the chef had walked out at Christmas said a staff member, shame cos the hotel was clean, but not to be repeated, oh and please watch the shower, it's very very hot or very cold but good luck!

"Ramsay Road Gang"

4
20/12/2017

All seven of us enjoyed our stay, value for money, party night, dinner, bed and breakfast, no problems or complaints at all, fab night had by all. Close to the train station, not far from the centre of town. Carole

"Overnight stay"

1
10/12/2017

Check in was good, nice friendly girl on reception , we were on 4th floor so into the box sized lift we go .on entering our room (406) we thought very small no space to even walk round the bed. Bed very soft and lumpy, didn't get a great nights sleepbecause of this then the noise from the function hall on the 1st floor. Looking forward to breakfast but was quite disappointed as it was just flung onto the plate and looked like a dogs dinner. We were not looking for the ritz but for £80 a night thought it might have been a more pleasant stay. On complaining at check our the receptionist told us it's always like that in month of December due to party nights (could have told us on booking ) not quite the answer we were looking for

"Good food and helpful staff"

4
30/11/2017

I was booked in here by work. On arriving, the hotel appeared a wee bit on the tired side and could do with some refurbishment, but the staff were excellent. From the lady in the bar to the receptionist, nothing was too much trouble. Dinner, although in the bar, was very tasty and good portions. The room was comfy, but tired. Breakfast was also good with being able to order what you wanted cooked rather than the typical buffet.

"A quick visit"

2
26/11/2017

My husband and i went in for a glass of wine in the lounge bar . The bar was quiet .i went up to order drinks the barmaid behind bar was busy cutting sellotape and sorting cutlery .we had to wait till she finished before she even thought of serving us and it seen to be annoying for her that we took her away from what she was doing .was not happy with her service .as i thought her job as a barmaid first not all the odd jobs .Needless to say we left after one drink very dissatisfied.

"Not the best hotel in Perth "

3
06/11/2017

We had to stay in this hotel because of a lift problem in other hotel and I can't say I enjoyed it first problem incurred was the lift suitable for 5 midgets only 3 of us in lift and it's best to say breath in saw a poor woman in a wheelchair having to dismantle it bit by bit to get in needs revamped Saw the sandwich for a guest was glad we went out for a meal Rooms were nice enough but we closed our window and could still hear outside noise Shower very difficult to regulate ended up with Luke warm\\cold and not suitable for disabled Password did not work for Internet and when I phoned reception I was told it is on card I tried and it didn't work As for breakfast well that was a shocker your cooked breakfast was fit for the midgets in the lift not an adult 1 sausage 1 egg and mushroom cut so thin I could have read the paper through it tables too cramped together wheelchair access was almost impossible So summing it up as follows this person writing it is not a midget I like my breakfast this hotel is not designed for anybody with a disability

"Average "

3
31/10/2017

This is another old building that now shows its age. Tired and need of major refurbishment. Our room was strange and had a staircase leading from the room down into the ensuite. The breakfast was poor and looked like it was prepared much earlier. Creaking flooring all over. Sorry dirty cushions in lounge etc etc. Not going again.

"This is a horrible hotel. Very rude"

1
18/10/2017

We stayed for one night. In the premise of not notice, the hotel charge us extra one hundred pounds. After we checked out in the morning, the hotel didn't notice us and charged us extra 100 pounds. After we found that bank notice message in the afternoon, we phoned the hotel, the staff's attitude is very rude. The behavior of the hotel is just like to steal the money!

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear yonggang I, Tripadvisor is a review site for guests to give their view on recent stays at hotels. The review site is plagued with inaccurate views, of which this is one. Fortunately, as the business owner I am allowed the right of response, and will describe below the truth behind your inaccurate comments above. You arrived at the hotel and argued the price that was displayed, however a compromise was reached. Your stay with us went without issue, however once we serviced your room is was found that you had broken the law and our hotel rules by smoking within your bedroom - a particularly distasteful habit, especially for further guests occupying this room. Evidence was found of spent ash and also a used cigarette within the trash bin of a Chinese brand. For me the evidence was there for all to see of which a picture was sent to you explaining our rules. These being that by signing the registration form you agree to be charged for any damage caused to the fabric of the room and also should it be discovered that smoking was being done in the bedroom a cleaning charge will apply. There are numerous signs within the hotel and the bedrooms explaining that smoking and vaping are prohibited. I can understand your unhappiness at incurring this charge. Please understand my unhappiness at having to deal with guests whom break the law and show no respect to my property. You have done your best to cause further trouble and damage to my business by posting this review and also contacting the brand customer services by alleging I am a thief by making this charge. I hope this has been a learning situation for you. Please respect and abide by rules set for the benefit of all. Kind regards

"Girls weekend "

4
16/10/2017

Had a great time in Perth , we had bed and breakfast in the hotel and we all thought it was great value for the price we paid . The staff were very friendly and we had 2 people with wheelchairs and a load of bags and they opened doors etc .

"Very pleasant experience apart from the shower curtain"

4
13/10/2017

Staff are very friendly and helpful. We arrived in the evening and they made sure we settled in and that our room was to our liking. Good value for money, pleasant atmosphere. Will recommend it to anyone passing through Perth

"Really gd"

5
08/10/2017

Good value for money and very roomy everything was great there was nothing to complain about. Staff was gd and the spa was brilliant .bedroom really big and spacey Drinks were cheap and the food was gd

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Iain D, Many thanks for leaving a review regarding your recent stay at the hotel. Your comments will be relayed to the staff team. Please remember to book direct to get the best deal from any hotel. Kind regards

"Mr"

4
03/10/2017

hotel is dated-i booked deluxe and the room couldn't be classed as anywhere near that description. staff fantastic-no issues. ideal place to stay if you are arail traveller...within stones throw of Perth station.

"Guild "

5
02/10/2017

Great hotel, every member of staff, so helpful and eager to please. Rooms clean and very welcoming. Choice of menus, more than adequate. We will certainly return to this hotel , the spa area was also very clean.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Margaret R, Thank you for the review regarding your recent stay at the hotel in Perth. Your praise for the staff will be relayed back to them - I am delighted that you made use of our leisure club - we are the only hotel in Perth to have this facility. Please remember to book direct should you visit us or use any other hotel in the future. Best regards

"Friendly Staff made the stay "

3
24/09/2017

We booked a two night stay here to explore Perth. It's located close to rail and bus stations and about a ten minute walk to shops and restaurants, so a very good location. The staff were very friendly and went out of their way to be helpful, it's nice to see good old fashioned customer service. The other old fashioned element was the decor and furnishings of the hotel, whilst kept clean, the place desperately needs upgrading. Our "Superior Double Room" was clean, the bed was comfortable, but did not feel in any way superior. Breakfasts were good, nicely cooked and very fast service. Because of the staff, and the cleanliness, we felt like we wanted to like it more than we did, but the dark dated furniture, decor and carpets kept us feeling we didn't get that "superior room" experience we had anticipated.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Ian D, Thank you for your review regarding your recent stay at the hotel - your comments are well received and duly noted. I shall pass on your generous comments to my Staff Team. Hoping to see you again in the near future, and remember to always book direct at the hotel to get the best possible price. Kind regards

"Brilliant Location"

4
23/09/2017

Very welcoming staff at reception ,excellent location for public transport users rail station opposite and bus station round the corner 2 minutes away.Our room was very spacious and lovely and clean .We were on 5th floor but there is a lift to 4th floor.Tea and coffee facilities with some nice shortbread .Breakfast was excellent loads of choice ,buffet with fruits, yoghurt,cereal and rolls/bread etc.The waitress came and took the order for cooked food from the menu and there was a great choice.Food served quickly ,very efficient staff .Woud definitely stay again and would recommend to others.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear jeanmichelle, Thank you for review regarding your recent stay at the hotel. Your very kind comments are well received and will be passed onto to my Staff Team. Please note the lift goes all the way to the fifth floor! Hoping to see you again soon - please remember to always book direct with any hotel you choose to use. Best regards

"wedding stay"

4
20/09/2017

The hotel was a pleasure to stay in we booked it by mistake and were glad we did,hotel was very clean and comfortable only hiccup was the hot water being on the third floor it took a few minutes to get hot

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Charlie B, Thank you for your review regarding your recent stay at the hotel - albeit one that was made in error! I am glad we were able to make your stay comfortable. Come back and see us again soon - and remember to book direct as it will always be the best deal for you. Kind regards

"Pretty cool older facility"

4
17/09/2017

As Best Western Diamond members we try to book BW as much as possible and we looked forward to our stay at the Queen's hotel in Perth. We knew from reviews that the building was older but we have stayed in some very nice older facilities so we were not deterred. As we drove up to the hotel we said "looks pretty good". I stayed with the car as my wife entered to check in. She soon returned and told me where the included parking was (across the street) and we got ourselves parked, luggage out and into the hotel. The reviews are correct, the building is old, but it is cool old. our room was on the top floor facing the street and as we entered we smiled. This must have been high end accommodation in the day. The staff was friendly, the room was fine, although some touch ups are needed and our stay was very good. We even booked the room for the next night, which we were grateful for. The breakfast was pretty standard so not too much to say on that other than it was acceptable. The dinner meal we had at Scott's Restaurant was average as well. My opinion is that this hotel should not be changed in the layout or the general details. Some carpets and painting/ fine touches may be required, but this is too cool a building to change anything. We will look here again when in Perth.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Kermit 403, Thank you for your review regarding your recent stay at the hotel in Perth. I really like when customers talk from their heart and give a qualified review of their experience at the hotel. Too many guests always go by comparison, and this can sometimes detract from what exactly the reality is. Looking forward to seeing you again soon. Kind regards

"Very friendly"

4
13/09/2017

I stayed here with my husband we booked for 3 nights, I had read the reviews before hand I do agree the hotel is dated but our room (502 I think top floor corner room facing Main Street ) was clean and had what we needed hair dryer even an iron and ironing board, the room was cleaned every day. We only ate breakfast in the restaurant great choice, I recommend the poach eggs mmmmmmm. We even ended up having to stay another night. staff very friendly no problem with the extra night. Would we stay here again if in Perth yes

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Tracie P, Thank you for your review. You are very welcome back anytime - lets hope the poached eggs are as good next time you visit. Booking Tip - always book direct for the best deal!! Kind regards

"Great wee find"

4
29/08/2017

The staff were all lovely. Kay at reception went the extra mile. I called about the reservation and she remembered me when we arrived. I asked for an extension lead and some ice and we got this with no hesitation. We also called down to reception for extra tea bags and she provided tea coffee and biscuits in case we needed anything else! Fantastic addition to your team.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear laurie1432 I am really please that Kaye (General Manager) was able to exceed your expectations. We really try to deliver outstanding customer service - getting told once in a while is very satisfying. Remember to book direct for the best deals - Kaye may even take your booking! Best regards

"Hospitality second to none"

5
27/08/2017

I travelled to the Queen's Hotel with a private party of over 40. The staff could not have been more caring or hospitable. I have seldom found such friendly staff. The hotel is very clean and well equipped. The quality and choice of food was excellent , particularly as we all ate together in a lovely, private dining room. Nobody waited and we were all served pretty much together. The location is a great Base for touring . If you want to find a hotel where the staff cannot do enough to help you, then you could not do better than book into the Queens. Highly recommended.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Lynda B, It was a delight to have you and your group stay with us. The team really do try to provide the best that they can - and appreciate it when guests take the time to tell us. If we were to review as a guest we would give you 5 stars - it was a pleasure. Come back and see us again soon. Best regards

"Day at races"

1
22/08/2017

Have stayed at this hotel before Hotel lost two of my guests booking A mix up between Booking.com and best western Took a manager to get out of her bed to fix Took over an hour to fix Got up up in the morning to have a shower and the previous guest had left a used sanitary towel on top of shower(see photos) Went to reception to complain Went for breakfast Came back from breakfast and offending item had still not been removed Offered not alternative room to take a shower Was refunded cost of room minus 2 x breakfasts Would not recommend hotel Will not be staying there again

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear dodmoffat, It is in cases like these that I thank my lucky stars that TripAdvisor allow hoteliers the chance to respond to a guest review, especially one that would seem to be so damning. Firstly there was a mix up with the bookings made through Booking.com (customer beware that website information is only as good as user input - better to book direct with a real person who understands your needs), but it was quickly sorted out in under 30 minutes by the Manageress coming back into the hotel. With the time being past midnight with him explaining that his guests had been at the Perth races all day, they just wanted theirs beds, which they got. However I am fortunate that they then decided to stay in the bar until 2am putting pennies in my till! It is prudent to point out that this complaint has also be taken to Best Western, where his time to fix the problem was 1.5 hours. This gentleman must be a fisherman as things seem to be exaggerated! Now, to the offending sanitary towel - firstly what kind of lady does not dispose of her personal hygiene items??!! To me it is stomach churning and I am sure it would have been the same for this gentleman. When brought to the Managers attention (the same person who had sorted out the booking issue) the gentleman threatened that if he did not receive a full refund he would be going to Social Media etc. to post his picture. It would seem that blackmail is not his only trait, but also lying about his actions once he got a refund. Blackmailers and liars- don't you love it when they stab you in the back! The Manageress spoke directly to me about the incident on the day it happened - my initial thoughts were that it was a bit of a story that a guest would use to get a free stay - I have experienced many guests who stretch their story for maximum benefit - but even though this was on my mind I still decided that it would be for the best to agree to the full refund. However now in hindsight, after the gentleman proving himself to be a liar and blackmailer, I think my initial thoughts were correct - I am sure the public will make up their own minds on this, now that they have a chance to read the full facts. To conclude, the gentleman was apologised to on many occasions by the manageress and myself in writing. His full refund was given. He demonstrated his own personal traits by wishing to "destroy" my business by going to social media. It seems some customers are not happy until they try and tell the world of what happened to them. Nobody was injured, nobody died, just a really unfortunate isolated incident that offended this person. It would be fair to point out that in my written apology, I hoped that the gentleman would continue to be a customer of the hotel - however it seems we both agree that he will not be welcome back and we certainly do not recommend him as a guest to other hotels. Yours ........

"Very good place"

4
21/08/2017

Nice staff and comfortable stay i visit perth every november from 2014 and this hotel the best for me They have fit room and nice pool and great resturant, i was in 502 room its a mazing room i enjoyed in this hotel very much and hope reserve my next time there

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear El-Sayed D, Many thanks for leaving the hotel a review. You are very welcome to come and stay with us and we look forward to welcoming you back soon. Best regards

"Good Stay"

3
19/08/2017

Pool and gym were great, nice and quiet when I went. Breakfast was really good. Staff all very friendly and helpful. Room was clean. Downsides: Hotel very tired and old fashioned, musty smelling corridors and rooms, shower pressure absolutely useless, thin walls so hear everyone else chatting! We got a reasonably good deal on the room, so price wise it was ok.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear jayne301006, Many thanks for your review regarding your recent stay at the hotel. Your comments are noted and we will investigate the shower issues along with the other comments that were made. We look forward to welcoming you back soon. Best regards

"Lovely polite staff, friendly atmosphere"

4
18/08/2017

I stayed for one night. room was "snug" (single bed room ) It was clean, has a good shower which wakes you up, room was quiet so had a great kip. Staff are really polite, friendly and helpful. Breakfast you are spoilt for choice, they have a hot menu and cold buffet. would really recommend anyone to stay.

"Overnight stop"

4
08/08/2017

Overnight for event in Perth - hotel fabric a bit "tired" but the staff welcome and friendliness together with the food made it an enjoyable stay. The situation is ideal for travel and parking within easy walking distance of the town centre.

"2 Night Stay"

3
07/08/2017

The hotel is a bit tired but that said it was very clean, large rooms and great breakfast. Staff were pleasant and helpful. Never used the spa but looked good....overall good value for money and bonus of free parking..would stay again

"Great location."

4
02/08/2017

Excellent location next to train and bus stations, 5 mins walk to town centre. Staff friendly but hotel could use an update.has great leisure facilities although never used them. Rooms a bit small but breakfast was good.

"Disappointing "

2
01/08/2017

Stayed at this hotel Saturday 29th July as we were attending a family event, we were offered alternative accommodation by family but according to website we could not cancel room without losing our money, what can I say about hotel,, well it was very dated, everyone we spoke to regarding the price of £105 where astounded that it didn't include breakfast, the the staff were nice enough on arrival but the room was unbearably hot, the bed was squeaky and didn't get a good sleep at all, the floorboards were just as bad, the bathroom was probably all the rage 40 years ago but clean enough but the toilet was a nightmare to flush, on a plus side there was an ironing board and iron in the room, I would advise anyone who is looking for something more upmarket to book early and go for something else. It certainly wasn't worth the £105 and I'm disappointed that we just didn't stay with family and save the money.

"Convenient Location, Nice Staff, Needs a refurb."

3
29/07/2017

We stayed at this hotel for 2 nights in one of their standard twin rooms. It is conveniently located in the city centre, close to the main rail station, next to the bus station and a taxi rank. It also has the benefit of free onsite car parking for residents. It is a around a ten minute stroll to the main shopping area, bars restaurants in Perth. On arrival Reception staff soon had us checked in, they were friendly and helpful, indeed all the staff we met during our stay were very pleasant, helpful and efficient. The bedrooms start on the second floor (the ground floor being, Reception, and bar.the first floor restaurant areas. There is lift access throughout, the lift is small - two people with two small cases was just enough. I am not sure if it would be wide enough for a wheelchair and carer. Our twin bedded room on the second floor. It was clean, tidy, but small, we could have done with a slightly larger room. There was adequate wardrobe space, highly polished brown furniture. Tea and coffee making facilities, some lovely complimentary shortbread, hairdryer, trouser press. We found the beds to be very comfortable. The room was quiet with no noise from within the hotel or from the outside (even though we had the window open). The bathroom was clean, with a good supply of towels and a rubber bath mat (the rubber bath mat, wasnt particularly good at adhering to the bath though).Toiletries were in containers fixed to the wall above the sink and beside the shower. Tissues (as well as toilet roll) which was a nice touch - so much nicer removing make up with tissues rather than toilet roll. However, like the bedroom, the bathroom was small. There was a shower over the bath. As the bath was located very close to the toilet and contained a semi fixed shower panel, it was impossible to turn on and off the bath taps unless you climbed into the bath, likewise the plug could not be put in the bath until you were in it. We didnt eat Evening meals at the hotel, but we did eat breakfast. The breakfast room on the first floor was spacious, the tables were dressed in crisp white linen, cutlery was sparkling clean. Service was good. Guests helped themselves to food from the buffet table - juices, water, breads, cereals, fruit yogurt, marmalades, jams and spreads. The cooked food was to order at the table, tea, coffee and toast was also brought to the table. We found the cooked breakfast nice and tasty, whilst the cold buffet adequate This hotel also has the benefit of its own leisure centre - pool, sauna, gym which we didn't have time to use. Overall this hotel is conveniently located. does have nice staff, the breakfasts are ok, the rooms are small but clean and tidy and the hotel needs a refurb. In my opinion wheelchair users may struggle here.

"overpriced for the accommodation provided"

3
25/07/2017

the building needs modernising. the beds are very uncomfortable. breakfast is quite small (one sausage, one bit of bacon etc). car park is congested. sound separation between the rooms is quite poor - woken up by our amorous neighbours. shower isn't very powerful. arrived back at the hotel at 9.30pm - kitchen was closed; quite early considering most people look to eat after 8pm when they are on holiday. bar was ok. staff are pleasant.

"Average Hotel with good food"

3
10/07/2017

Generally reasonable but careworn with small rooms with too much furniture e.g just a couple of inches between the bed and wall made in difficult to get in/out of the bed which had a very creaky mattress - a chair needed to be moved to access the wardrobe in which there is an ironing table and iron; however with two people in the room using this could be a challenge! The electric shower did not work and we given another room. Food is imaginative, fresh and well cooked - however staff do not know/have not been trained about coeliac needs. (one waitress said "well you know what you can have"). Generally however, staff were helpful and friendly and rooms clean.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Derek H, Many thanks for your review regarding your recent stay at the hotel in Perth. Your comments are duly noted and I would like to say that the shower was in a working condition, but had not been operated correctly. I am glad we managed to move your room at your request. It's a shame you did not make use of our in house leisure facilities - perhaps next time - no other hotel in Perth has this facility. Please remember to book direct for the best possible price - using an online travel is not the best price!! Kind regards

"Good location, but in need of a bit of TLC"

3
04/07/2017

Booked for one night, and although an excellent central location the Hotel was very much in need of some TLC. Staff were friendly, and although the room was spacious it was very tired decoration wise. Although basically clean, the room felt musty and there were quite a few cobwebs on the bathroom ceiling. The breakfast was nice , and freshly prepared and the restaurant staff were lovely. Having been here many years ago, I know what a lovely hotel this can be, and I hope they are on the receiving end of a refurbishment very soon.

"Good hotel, good location, sad breakfast."

4
02/07/2017

Stand by my previous reviews of this hotel as a good city centre hotel in Perth. Very handy for station, shops, restaurants and bars. Had a meal in the bar this time which was very enjoyable. Sadly the breakfast which is cooked to order and on previous visits was always hot and plentiful was this time meagre and served on a greasy dinner plate - sausage bacon and poached egg was just that - 1 of each item and the poached egg was flat and hard - disappointing and makes me think that next time will just have room only and get breakfast on the move.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear TazAviemore, Many thanks for your recent review regarding your stay at the hotel in Perth. I hope you brought attention to the staff prior to departure regarding your feelings on breakfast - if not it is duly noted here, and I will speak to the team regarding this. The last thing we want is for you to get breakfast on the move. We prefer doing a breakfast to order, and we should be getting it right all the time. Looking forward to seeing you again, and remember to book direct for the best possible deal on 01738 442222. Best regards

"Shopping break"

3
18/06/2017

Booked this hotel for one night. Checking in was fine once receptionist finally found my booking. On first impression room was big and bright. I hit the shops which are a ten minute walk away. Back to the room to shower which did take an age to warm up and then ventured to the bar for a deserved wine. Barman was very polite. At breakfast the staff were efficient and very polite. The porridge was spot on. Loved having big choice of pastries. Unfortunately the cooked breakfast didn't hit the spot for my partner and I but there was plenty toast and crossiants to make up for the inedible tattie scone and haggis. Check out was easy. Would stay here again but opt out of breakfast. plenty car park spaces too

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear DenDenTravel, Many thanks for your review regarding your recent stay at the hotel. I am glad you were left with a lasting good impression, but am disappointed that the breakfast did not hit the mark. I believe that we should always produce a good breakfast and if something is not quite correct we will surely change it. We look forward to welcoming you back in the near future and hope that you will use our leisure facilities and enjoy a good breakfast. Remember to book direct for the best possible rate - I hate for the middle man when you don't have to! Best regards

"Surprisingly good"

4
16/06/2017

Had lunch in the Scott's Restaurant and thoroughly enjoyed it. The staff were excellent. Hot smoked salmon starter really good and the chicken and bacon penne pasta as a main was very tasty with a lovely sauce

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Totti M, Many thanks for your recent review about your meal in Scott's. I am delighted that we exceeded your expectations and you found the food excellent. Please spread the word to your friends and family - we consider ourselves a hidden gem within Perth. Best regards

"2 night stay in Perth"

3
13/06/2017

Stayed here for 2nights with my husband, we didn't use the spa facilities, breakfast, bar or dining room, so can't comment on those. The double room we were allocated was on the small side but not an issue, a bit old fashioned - especially the bathroom with its green bathroom suite with a shower over the bath. Wasn't the greatest or nicest of roooms but we only slept in the room. Was handy for the train station as only a couple of minutes walk and then 10mins walk the other way and you were in the centre of Perth.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear jane a, Thank you for your review regarding your recent stay at the hotel in Perth. It's a shame that you did not make use of the hotels other facilities - we are the only hotel in Perth with an on site Leisure Club and pool - perhaps next time. Best regards

"Weekend break with RNA"

4
12/06/2017

Nice hotel, the rooms are very clean and confy light, quite old fashioned but fine, everything you need in the room. Didnt try the pool. The staff were very very nice friendly and very helpful, we were at a gala dinner at the hotel next door the station hotel at perth station, drinks were very expensive at the station hotel and there was no ice and took forever to get served so mayb go out for a drink .

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Lorraine G, Thank you for your review regarding your recent stay at the hotel in Perth. Your comments are well received and I shall pass them onto to the Staff Team. It's a shame that our hotel colleagues nearby had not given such good service. Perhaps next time your organisation returns we may be able to host the Gala Dinner. Best regards

"Golf break"

5
09/06/2017

Stayed for four nights at this Best Western sixteen of us on a golf trip, for the price we payed we got a great deal, a good breakfast and after we played golf a dip in the pool followed by a jacuzzi did not come a miss, staff were great and they sold a cracking bar meal at night. Rooms could be better but they were clean and just the job.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Robbie R, Many thanks for your review regarding your recent stay at the hotel in Perth. I am glad we managed to tick all the boxes for your group. We look forward to welcoming you back - remember to book direct for the best possible rate. Best regards

"4 days away with bonus of Excellent swimming pool sauna steam room and Jacussi"

4
05/06/2017

Lovely side room with king size bed albeit a little tired but what do you expect when staying in a lovely old lady of an hotel Room was very clean and an excellent shower . Very friendly staff in all departments which made our stay even more enjoyable. The food is excellent and very good value had dinner twice could not fault it , excellent breakfast with a good choice all cooked fresh

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Cambridge Penny, I am delighted to receive your review regarding your recent stay at the hotel Perth. Its great to see people experience what we always try to deliver - a home from home experience with a swimming pool to boot! Come back to visit us again soon - remember to book direct for the best possible price. Kind regards

"Weekend away"

4
22/05/2017

Excellent service from before checkin to past checkout. I phoned the day before to see if there was plugs by bed as need medical equipment overnight. A room with such plug wasn't guaranteed but they provide extension if required. Arrived at 10am on Saturday and they kept our bags til we explored Perth. On checkin we found our bags delivered to room with plug by bed. The room was equipped with iron, trouser press, hairdryer, ample towels in bathroom for us. A nice touch in bathroom was box tissues by sink, nicer than using toilet roll when doing makeup ect. Room was clean bed was comfy. A good nights sleep and I complained about no hot water in shower only for my partner to say I hadn't switched it on, power switch by the light switch outside toilet door oooops silly me. I was lovely and hot lol. Down for breakfast we were impressed what was on offer on buffet, cereal fruit yoghurt pastries juices jams even marmite much to my delight. Cooked breakfast order was taken quickly and lovely. Papers available too. On checkout our bags were kept til we went for our train home at six pm. Which was handy as checkin 4 and checkout is 11. There is option to extend checkout but we didn't. The only reason this is not five stars I was shocked at price of soft drinks in bar whilst waiting for our train we would have been cheaper with alcoholic ones lol. The hotel is old and in a review I read previous complained about squeaky floorboards yes they did but it wasn't an issue for us. And maybe a wee sticker on shower switch so idiots like me know what it's for and not complain of cold showers. Will visit again.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Maria H, Many thanks for your entertaining review regarding your recent stay at the hotel in Perth. Finding down to earth people which speak as they find is very refreshing. Your comments regarding shower instructions are noted. When you next book, remember to book direct for the best price available. Kind regards

"Wedding Anniversary break"

4
21/05/2017

Had a excellent time at the hotel the staff were so friendly the room was a really good size the only thing I Fiume say was the shower really needs a upgrade the stairs were quite steep walking down them The room even had a trouser press iron and hairdryer

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Yvonnemcilree, Many thanks for your review regarding your recent stay at the hotel in Perth. Your comments are well received and will passed onto all the team involved. Perhaps on your next visit, you may make use of our Leisure facilities - be sure to book direct for the best possible price. Kind regards

"Horrible hotel dirty carpets stairs unsafe all buckled rooms curtains old tartin dirty bath all scratched to pieces"

1
19/05/2017

Horrible outdated hotel ancient curtains bath all scratched and toilet dont flush don't bother with breakfast the give you one egg small beans stale rolls shocking Liz looks like it's ready to fall down the whole place

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Isobel T, This lady arrived with her husband for an impromptu 1 night stay. She eventually accepted the third room we showed her even after our offer to refund her money and she could stay somewhere else. In hindsight, I wished we had have told her to go!! After 40 years in this industry you can spot the trouble makers, and this lady was only looking for a free night. To say that her comments are fabricated would not be strictly true, but then they are not completely factual. Even when the Management Team went to investigate her issues within the room, they were initially turned away but once they returned she then proceeded to insult the Directors wife. It's a real shame that guests resort to trying to destroy a reputation due to their own views and perception of what they should get away with. My conscious is clear, that we tried our best with Mrs. Isobel T to make her stay as comfortable as possible. Unfortunately we shall not be welcoming you back. Best regards

"In need of an update"

2
05/05/2017

The hotel is in serious need of an update. The rooms while clean are drab and tired. The room was very hot during the night and opening the window was very loud due to the station close by. The shower is also outdated. Breakfast was good and the lady serving breakfast was friendly and helpful . I wouldn't recommend this hotel if you want a comfortable nights. I'm sorry we stayed.

"Concert Break"

4
30/04/2017

Husband & I stayed 2 nights in March re concert at Perth Concert Hall. Full marks to the friendly receptionist who kindly gave us a lift there on a rainy night as taxis busy! Had to move to another room as there was a bathroom leak to the room below, but got a bigger brighter room. Enjoyed pool/sauna. Our 2nd visit. Will be back.

"Amazing hotel!"

5
18/04/2017

Cant recommend this hotel enough! Every time we stay it just gets better. Due to family illness we had to rearrange our booking and the manager was very understanding and nothing was too much hassle for her. We treated ourselves to one of the more expensive suites and it was well worth the extra money! We will be back again soon!

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Sarah D, Many thanks for your review regarding your recent stay at the hotel in Perth. We always aim to make our guests stay as comfortable as possible whatever the reason for being with us. Looking forward to welcoming you back soon. Best regards

"Mum's night of"

4
18/04/2017

Spent one night here. I wasn't disappointed at all. Staff were very friendly and helpful. My room (a single) was spotless and pleasant. A great location just up from the train station and a short walk from the city centre. If I get back to Perth I'd book this hotel again.

MikeSheff, Owner at Best Western Queens Hotel, responded to this review
Dear Connie C, Many thanks for leaving a review regarding your recent stay at the hotel in Perth. Your comments will be passed onto the staff team - we really appreciate your comments. Remember to book direct when you book again to ensure you get the best possible price. Best regards

"Expensive for what you get"

2
12/04/2017

We stayed for one night recently and I had booked it as we like to use pool facilities if available. The hotel is very tired looking and in need of some refurbishment. Our room was nice but the bathroom suite was like something from the 80's, a nice shade of avocado! The pool itself was adequate but the steam room seemed a bit dirty and smelled musty. The sauna was to a reasonable standard. We paid the extra £8 each for breakfast and I don't think it was worth it, standard cold buffet items and you could order a hot breakfast. Again, everything was pretty average. I felt that as we had paid nearly £90 for the room and breakfast, it wasn't good value for money.

"Good hotel leisure facilities excellent ."

4
08/04/2017

The hotel was very clean and staff were very friendly, food was good and the pool was great for our grandchildren, would go back. The area around Perth had plenty to do for kids and the Queens was great base to stay, close the city centre.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Patrick9Murphy, Many thanks for your review regarding your recent stay at the hotel in Perth. Your comments are very well received and will be passed onto the team. Please ensure that should we wish to book with us again, that booking direct with the hotel is always the cheapest way for the customer. Best regards

"Good all-round hotel"

5
26/11/2016

We stayed for one night only at the Queen's in Perth,our check in was to be 4pm we arrived a few hours earlier and was greeted by the friendly reception staff and let into our rooms. The room was clean and warm it had plenty tea/coffee making facilities in the room and complimentary shower products. The beds were nice and soft,the only downside is noise from above it sounds like someone is walking about in your room. The location is great it's next too the bus station and a short walk into the town centre. Our room price didn't include breakfast but if we wanted to have it we could and it was cheaper to add it before 11pm that night. Overall a pleasant stay and we would definitely consider come back again and maybe next time use the Spa facilities.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Steve B, Many thanks for your review regarding your recent stay at the hotel in Perth. Remember to bring your swimming togs with you on your next visit. Best regards

"Perfectly fine stay!"

3
24/11/2016

Hotel couldn't be in a better location for Perth station: literally a 2 minute walk, and 5-10 minutes into the city centre. Staff were super friendly and helpful upon check-in and check out, and responded to any queries I had. The hotel itself is totally fine – rooms were clean and had everything I wanted (TV, wifi, hairdryer, etc), and bed was pretty comfortable. Some bits of the hotel are a bit dated now (think 70s wood panelling in the lobby and retro green bathrooms in the rooms), but it does give the hotel a bit of character compared to soulless Premier Inns and the like. For a one or two night stay it did everything I wanted to for a good price.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear EddBo, Many thanks for your review regarding your recent stay at the hotel in Perth. Your comments are very well received and duly noted. The staff really are friendly and helpful - I chose them myself!! Perhaps on your next visit, take advantage of our in house leisure facilities, including pool, sauna, steam room etc. We are the only hotel in Perth to have this facility. Looking forward to welcoming you back. Best regards

"Recent Stay"

3
21/11/2016

Stayed recently to attend a concert in Perth. Hotel OK, bit tired looking and in need of some refurbishment. Staff fine, room OK but bed very small and uncomfortable. Breakfast good with large selection available.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear collegebankie, Thank you for your regarding your recent stay at the hotel. You comments are well received and duly noted. We look forward to welcoming you back in the future. Best regards

"Poor needs updated."

2
08/11/2016

Hotel looks great from outside, reception gives a good impression. I was staying to attend a wedding on at the hotel and it was a brilliant day. Staff (most) were friendly and helpful and really helped put on a wonderful day. However away from the event itself, breakfast menu was ample but cooking was questionable. Sausage could of walked out by itself, it was so under cooked. Waiting staff were a little to keen to clear away too, put glass down after finishing my juice and it was grabbed and taken before I could say I was going to get another drink. Biggest moan though was the room itself, a little bigger than the broom cupboard. Very small and pokey, though clean it was desperate need of a major refurbishment. Ensuite bathroom again clean, the 80s decor needs an update. For £75 per night a premier Inn is a much better alternative.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Neil C, Many thanks for your review regarding your recent stay at the hotel. Your comments are noted and we will address the points you have made. Sunday morning breakfast can be a trial by stampede - everyone makes their way to breakfast in the last 20 minutes before we finish at 10am, although we start at 8am. No matter how much we explain that there could be a delay to receiving your breakfast it still ends up with customers grumbling. We do try our best but the stampede of customers seems to overwhelm what we do. No excuse though for a poorly cooked breakfast - if we are doing it fresh we should do it right!! Best regards

"disasterous celebration of Ruby wedding"

3
04/11/2016

Booked into this hotel for 2 nights as part of celebrating our Ruby wedding anniversary .Check in was okay but not overly helpful. unfortunately I took unwell during the night and we made the decision to return home in the morning. I explained the situation to the receptionist when we checked out of the hotel at 0915 and asked to speak to the manageress regarding the possibility of a refund of 1 night she did telephone the manageress but was informed she was too busy to meet us as she was on breakfast duties. We left with the receptionist assurance the manageress would telephone us to discuss situation as I write this 5 days later still no telephone call

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear marybwood, Thank you for your review regarding the recent stay at the hotel. Firstly please accept my apologies for our lack of contact post your departure from the hotel. Having questioned the manager on duty, she misunderstood the request for a call back to you - however, I would like to make it aware to our Tripadvisor readers that I am writing to you privately to explain the situation. A lesson learned for all those in business - always follow up on what you have been requested to do. We most certainly hope that you visit us again next year at this time. Best regards

"Autumn Delight"

5
04/11/2016

We stayed at this delightful hotel again recently [ we are regular visitors ] and once again we had a wonderful stay . The staff were outstanding as usual , with Jordan in the restaurant worthy of a special commendation . He is a charming young man and he could not have been more attentive . Katalin , the restaurant supervisor , was professional and highly organised and it is always a pleasure to converse with her . The dinner on both nights of our stay was first class and we have never been disappointed with the food in this lovely hotel . One notes with interest that the staff integrate very well and work together cohesively to provide service of the highest calibre . Several of them [ especially those from outside the UK ] have been working at this establishment for more than four years and seem to be genuinely happy here . We shall return and I highly recommend a visit . Well done and thanks to you all .

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear diva62, Thank you for your review - I will pass your comments onto all the team especially those you have mentioned. Looking forward to welcoming you back. Best regards

"nice weekend break"

4
03/11/2016

Stayed 2 nights here on their special deal. ok the rooms are dated but very clean nice white fluffy towels. The staff are excellent and the evening dinner was very good with a great menu served by very friendly staff who took their time to chat and make you feel very welcome. Caitlin and Jordan your a star. The breakfast was very good with a great selection. We enjoyed our swim and hot tub steam room. We have stayed here many times over the years and have never been dissapointed. THANK YOU for your great hospitality we hope to see you soon.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear loulou51272, Thank you for your review regarding your recent stay at the hotel. I am delighted by your comments, and will pass them onto the staff concerned. Also it's great that you made use of the leisure complex. We look forward to welcoming you back soon - remember to book direct for the best possible deal - those OTAs don't get access to our best deals!! Best regards

"Meh!"

3
29/10/2016

Check in was okay, but reception staff weren't overly helpful or friendly. Upon entering and leaving the hotel (and bearing in mind the reception desk is right by the door) no receptionist greeted us or wished us a pleasant day. Disappointing. Breakfast was hit-and-miss and although I personally had no issues, some members of our party were left waiting so long for their hit food that by the time it arrived, they had to leave it. My room was clean, but the decor was tired and both bed and bedding require attention. I have never slept on such a hard mattress and with such hard pillows. Generally a very average experience.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Caroline Y, Many thanks for your review regarding your recent stay at the hotel. Your are noted and will be acted upon - I am unaware of any delays with breakfast during your stay - I take a personal interest in breakfast by helping with the service most of the week. However we shall try harder to improve the speed of delivery, although please understand that we offer a freshly cooked breakfast and not a self service buffet option. We look forward to welcoming you back in the future. Best regards

"Very close to town centre"

4
23/10/2016

Stayed here for a concert at Perth concert hall, 15 mins walk away. Id booked online and stupidly booked a single instead of a double, the girls at reception could not have been any more helpful in sorting this out for us. Didn't eat or drink in it, I believe it has a swimming pool downstairs, hotel really quite old but was very clean and did just what we needed at a great price.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear puntapirate, Many thanks for your review regarding your recent stay at the hotel in Perth. I am glad the reception were able to sort out your booking error - if you would like a word of advice, always book direct with the hotel and even by phone to be sure that you get what you need, and also its usually a better deal!! I note you did not make use of the leisure facilities - maybe next time?? Best regards

"Wedding weekend "

4
23/10/2016

Spent weekend here for wedding with the family Hotel is a little dated and the rooms a little small and a nice avocado suite in the bathroom Saying that the place is spotlessly clean and the staff warm and welcoming. Great breakfast to start the day with the full continental and cooked options. A little way out of the centre just by the railway station but was handy fir us as the wedding reception was just around the corner. Would recommend if your happy with the size and old fashioned hospitality style.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear John P, Many thanks for your review regarding your recent stay at the hotel in Perth. Your comments are well received and noted. Perhaps we will welcome you back again for a more leisurely break!! Best regards

"Loved Perth"

5
22/10/2016

We booked through booking.com and stayed over a weekend. The hotel had free parking and is conveniently located between the railway and bus stations. The double room we had was compact and functional. The breakfasts were really tasty and the leasure facilities (swimming pool) were excellent. The staff were excellent and nothing was a bother. Despite being a Best Western rewards member, I was informed on checking out that I couldn't collect any rewards points as I had booked through Booking.com and that I could've got a better price if we had booked direct with the hotel. This is the only negative bit of feedback. On returning home I couldn't find an item and I contacted the hotel (Katie) who was excellent. She checked our room and phoned me back.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear stevie243, Many thanks for your review regarding your recent stay at the hotel in Perth. I am really glad to receive your comments and its great that you made use of our leisure facilities. Best Western Reward points - the team are correct, that when booking through an online travel agent we cannot award reward points on these bookings due to increased commission costs levied by these agents - booking direct is always best for the customer. We look forward to welcoming you back in the near future. Best regards

"Just gets better"

5
18/10/2016

Were here in June this year and hotel was good but have just returned from another visit and can only say that this visit was just as good. All staff are so kind and helpful, nothing is too much. The food was delicious and the new menu that was introduced was equally as good. We travelled by train which is just two minutes from the hotel as is the bus station offering various destinations. The leisure facilities are staffed all day and towels are provided. I will be back

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Janfor7, Many thanks for your review regarding your recent stay at the hotel. Your feedback is much appreciated - I will them onto the Staff Team. Great to see you made use of our leisure complex - we are the only hotel in Perth to boast such a facility. Looking forward to welcoming you back soon. Best regards

"wallet dissapeared"

3
13/10/2016

Gave average rating because most staff were great breakfast was lovely poo l was warm . However called fifteen minutes after checking out to alert them that my grandson left his wallet in the room . N o doubt as he never used it and it was not moved from the top of the bed .We only crossed the road to rail station when we realised he left it . No one called back as they said they would and when i called 45 mins later no one had seen it . ???

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear rayflower2016, Thank you for your review regarding your recent stay at the hotel. I am glad you made use of the hotels leisure facilities, of which a late check-out was given free of charge. I am concerned that you have chosen to write about the lost wallet in your bedroom - I was at reception when Agga took your call regarding the lost wallet, she even offered to personally check the room herself - we take honesty extremely seriously within our business, and I feel it unfair that you have chosen to seed doubt in future customers that we have a problem in this area. There could be a simple explanation to explain this for example the wallet could have mistakenly been gathered up within the dirty bed linen without being seen. I have put a request into our laundry suppliers to be on the look out for this item, although it may have been through their wash procedure. I am sorry that this has tainted your opinion of the hotel - Agga was extremely polite in dealing with your telephone conversation, although your hanging up abruptly was an unusual end to the telephone call. Best regards

"Very good value hotel with friendly staff"

5
08/10/2016

The Queens Hotel offers great value for money and the staff couldn't have been more helpful or friendly. The food and wine in the restaurant were good, the service was excellent and breakfast was a pleasure. The decor was a little tired, but my room was clean and everything worked well. The central location was exactly what I needed, arriving in Perth by train. I would certainly recommend this hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Janet 1, Many thanks for leaving a review regarding your recent stay at the hotel. Are you aware that we have a Leisure facility which includes a swimming pool? We are the only hotel in town with such a facility. Your comments are well received and duly noted - we look forward to welcoming you back in the future. Best regards

"Queens hotel"

5
04/10/2016

Once again found the hotel great value for money. Clean & comfortable with friendly, helpful staff. Spa facility is excellent. Breakfast good. This is our favourite place to stay in Perth. Good location next to the train stn and 5 minutes walk to the town. Quiet at night. Overall very comfortable.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Dale M, Many thanks for taking the time to leave a review regarding your recent stay. I will pass your comments onto the staff team - they really appreciate the positive comments. We look forward to welcoming you back soon. Regards

"Amazing hotel!"

5
02/10/2016

Stayed in this hotel four times now and it never lets us down. The rooms are comfortable and the spa facilities are great! Definitely worth visiting for a night away not far walk from the main shops. Will be back soon!

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Sarah D, Thank you for your review - looking forward to seeing you back for trip number 5. Remember to book direct for the best possible deal. Best regards

"comfortable hotel with friendly staff"

4
01/10/2016

I stayed in this hotel for 2 nights with a group of friends. The staff were very friendly and made us very welcome. The rooms were clean and comfortable and my only complaint would be the shower was very difficult to regulate and to switch off. The swimming pool and changing areas were lovely - clean and well maintained. We stayed half board and enjoyed a good selection of well cooked and well presented food. As we were a large group we had dinner at attractively set out round tables in a large, bright function room. The hotel is close to the railway and bus stations and a short walk from the shopping area and from the riverside.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Shen22, Thank you for your review regarding your recent stay at the hotel. The team will be delighted to get your feedback - it's great to see you made use of our Leisure facilities - the only hotel in Perth to have one!! Hope to welcome you back soon. Best regards

"Ladies on tour"

5
01/10/2016

31 ladies arrived for 3 day stay. We had a wonderful time. Staff couldn't have been more helpful, every one from domestic, bar, restaurant, reception and management made this a really great trip. Breakfast and dinner was well cooked and served by really friendly waiting staff. We would certainly recommend this hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Margaret R, Thank you for taking the time to leave us your comments regarding your recent stay. I will pass them onto all staff members. Let's hope we see you and the ladies back soon!! Best regards

"Needs massive refurbishment!!"

1
29/09/2016

Staff in general were very nice. Location good. Food was disgusting - Room was clean but very dated like an old butlins Chalet! Had the most uncomfortable night after a 8 hour drive as bed uncomfortable, Thin walls so I could hear the person next door in the bathroom. Creaky floor boards in the corridor and as I was close to the lift all I could hear was the floor boards creaking when people were walking past. Dinner was so bad I gave breakfast a miss and was told by other guest that it was not great. This place needs to shut down and have a total refurbishment. Was booked in for 2 nights but could not bear the thought of another night .

"In need of some serious updating"

2
26/09/2016

We stayed here for one night and I am glad it wasn't longer. The hotel is in a great location right next to the train station and that is why we chose it. The staff were in general very friendly but the hotel itself needs a lot of work. The rooms are clean but looking tired and shabby and the bed was really hard with two singles put together instead of a double so you would fall down the gap. The walls were paper thin so you could hear everyone passing by or walking on the floor above. The toilet was noisy with the sound of water running long after you had used it. The shower screen design made it impossible to switch on the shower unless you were in the bath so you had to adjust the temperature through the stream of water which was a battle to get right. The leisure facilities are also in desperate need of a refit. The changing rooms have old rusty lockers with badly fitting locks. The swimming pool and jacuzzi were clean however the timer for the jacuzzi was far too short. The steam room was horrible with rusty walls and a broken air vent. The breakfast was ok, nothing special. For the price we were charged for a night, it was not good value for money.

"Fair location fair deal"

3
20/09/2016

The room was clean, good breakfast, nice reception. The bath taps were difficult to operate- not a good bath experience. Service in breakfast a bit slow. Good parking place. Location not far from center by foot. All in all-good value deal

"Pretty Perth"

5
09/09/2016

Stayed 2 nights at this hotel which was very clean and well run. Staff made us very welcome and helped with luggage etc. Next to rail and bus station also a taxi rank nearby. Showers were not so good and hard to regulate.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Ruraljudge, Many thanks for your review regarding your recent stay at the hotel. You may wish to return in a few weeks and experience the "Enchanted Forrest" in Pitlochry - this a autumnal light and forest display which is definitely worth the visit. Hope to see you there. Best regards

"Pretty Perth"

3
08/09/2016

Hotel old but clean. Very small town so had a lovely walk after dinner along the river. We had Executive room with King bed. Bed a bit hard. Bath/shower combo. Kettle in room can ask for fresh milk. Staff nice. If you are heading north and haven't seen "The Kelpies" in Falkirk don't miss them before you leave Perth.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear diane582013, Many thanks for your review regarding your recent stay at the hotel. I am glad you have visited some of Scotland's many attractions during your visit hear. we most certainly hope to welcome you again soon - haste ye back!!! Best regards

"Friendly staff, not modern but nice"

4
08/09/2016

Quick check in, decor needs updating but somehow fits in. Doesn't feel out of place, just comfortable. Pool lovely. Hot tub nice, sauna excellent. Steam room, as expected, steamy. But hot hot hot! 2 minutes is all I could manage. Enjoyed it all though. Great place to stay close to town with the spa. Good value too.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Chris H, Many thanks for your review regarding your recent stay at the hotel. I am glad we met with your expectations - perhaps we shall see you again with some friends to enjoy the hotel facilities. Best regards

"Weekend Visit for University"

3
06/09/2016

Very welcome on arrival and room was available on arrival. Room was a bit dated but had everything we needed and was comfortable and clean. The doors are sprung loaded possibly for health and safety reason (fire) so when they close they slam shut, not very nice when your neighbour comes in at 12:30am and for some reason closes the door a few times. if staying again and more than likely will as son is in Dundee I would request a room away from the front of the building overlooking the road, as the buses seem to start around 5, noisy if you are looking for quietness!!

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear David William B, Many thanks for your review regarding your recent stay at the hotel. Your comments regarding the fire doors will be addressed to see if they can be re-adjusted. We look forward to welcoming you back in the future. Best regards

"Gloomy and run down"

1
02/09/2016

Apart from the friendliness of the staff and the carpark I can find nothing positive to say about this hotel. The Best Western brand really let me down on. This occasion. It was gloomy with everything in shades of brown. Even the chipped bath was mud-coloured, The bedroom furniture was scratched and ill-matched, the window frames were rotted and had no safety catches, the beds were not comfortable, the toilet took many minutes to fill after each flush. The shower was weak and hard to switch off. No toilet roll holder but toilet rolls piled up in shower tray. The room was dingy but we'd had a long drive so reluctantly had to stay for the one night we had booked. And to think....we could have stayed at the Travelodge!!!!

"Wedding weekend"

4
30/08/2016

Very welcome on arrival. Although we were early we only had 15mins to wait till room was ready. Room was a bit dated but had everything we needed and was comfortable. Breakfast was lovely buffet and staff very friendly and well trained. Would definitely stay here if in Perth again. Enjoyed our weekend very much.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Kathy c, Thank you for your review regarding your recent stay at the hotel. I hope your wedding celebrations went well - perhaps the next wedding we may be able to host. We have a lovely function suite situated on the first floor which is ideal for this kind of event. We look forward to welcoming you back soon. Best regards

"Hot tub time rationed"

3
28/08/2016

We stayed here for the central location and leisure facilities. The pool was fine but we were disappointed that the hot tub was on a five minute timer. When the red light appeared we were told by the attendant to leave the hot tub and wait until the green light to go back in. The green light came on again after 5 minutes. When I asked why the timer was on for such a short time the attendant did not know why. In other hotels the timer usually stays on for 20 minutes. The bedroom was clean and adequate but very dated with a green bathroom suite and a mixer shower that was either too hot or too cold. The breakfast was good however with a good choice and cooks to order. Staff were also friendly.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Lesley D, Thank you for your review regarding your recent stay at the hotel. I am glad you managed to make use of our Leisure facilities - your comments regarding the staff team will be passed on, they really appreciate when customers mention their good customer service. Best regards

"Weekend break"

5
28/08/2016

We've used the Queens Hotel a few times in the past and they never let us down. This time at the lady minute we decided to bring our daughter and granddaughter who is 4 months old, and the staff were great at helping arrange this. They put them on the floor below us, arranged a cot and everything. Waiting staff at meal times are warm, friendly. Just what you want from them. Great food, good selection and always plenty. Take full use of the gym and spa as well if you're staying. We always do. Definitely will be back.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Stuart R, Many thanks for your review regarding your recent stay at the hotel. I am glad the staff team were able to accommodate your needs. We look forward to seeing you again soon. Best regards

"good hotel"

4
22/08/2016

frendly helpful staff nice cafe and small bar our room was clean and comfortable off street parking we stayed here 2 nights and found it to be in a good location for day tripping to other areas breakfast was good some other reviews are just not accurate if you stay here you will not regret it

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Travnow1, Thank you for taking the time to leave a review regarding your recent stay at the hotel. Every customer has their own opinion on how they view the hotel. Your forth right comments are well received and I shall pass these onto the staff team. Did you make use of our in house leisure facilities? We are the only hotel in Perth to have a pool within the building. We look forward to welcoming you back soon. Best regards

"weekend away"

4
22/08/2016

This hotel is situated very close to the city centre. There is a bus station near by. Hotel has it's own car park. Rooms very large and clean. Drinks prices were reasonable and staff were very friendly. The only downside was the evening meal menu I didnt feel it offered a good choice, where the breakfast meal was excellent and was a mixture of buffet and table service. Lovely swimming pool, Jacuzzi, sauna and steam room all included in the price. Towels were supplied. Plenty at eating places close to the hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Roryboy10, Many thanks for your review regarding your recent stay at the hotel. Your comments are well received and duly noted - I will pass them onto our staff team. I am glad you made use of the hotels leisure facility - having a 3 star hotel with this facility included is rare in this day and age. Come back and see us again soon. Best regards

"Won't be back......"

1
21/08/2016

We we're originally booked for another Perth hotel however they contacted us to say they were double booked but reserved a room in the Queens hotel as an alternative. Didn't have much option as it was races day at Perth. The hotel isn't the best! In need of major overhaul/ upgrading. Our room was very small, basic and dated. Noise insulation was poor - woken several times by doors slamming and amorous goings on next door. If I thought my alcohol level was below the limit we would have happily driven home at 2 am!! Avocado toilet suit, noise from the street, small uncomfortable double bed, tight on space and the only thing more tired than the general decor were us in the morning!! Safe to say it's not on our revisit list. Room was clean at least. Best western - your hotel needs some major investment !!

"beautiful say in beautiful Perth"

4
18/08/2016

we arrived on the 13th three nights gentleman or reception brilliant the room on the fifth floor was excellent. the restaurant the food was excellent the menu was a little confusing it needs improving the quality of the food no complaints at all breakfast I think I can honestly say as it was individually cooked to your requirements you could not fault. I was alone to book drinks up to the last nine when the barman said you have to pay of them now little confused by that but we will be back staying at the Queens in Perth thank you the Queens leisure facilities very good

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear iangreenhalgh2016, Thank you for your review regarding your recent stay at the hotel. Your comments are well received and duly noted. I will pass these onto to all the team members. I am glad you were able to make use of the leisure facilities on site - we are the only hotel in Perth with this feature. We all look forward to welcoming you back in the future. Best regards

"Scotland trio 8th-12th- amazing stay!"

5
17/08/2016

Hi my family and I recently stayed at the Queen's hotel in Perth and reading the bad reviews we were a bit apprehensive however I must say, make your own opinion! After staying a week here we had an amazing time, not only was the hotel cleaned daily with fresh towels, bedding etc we had the greeting of the wonderful, welcoming staff and also the amazing waiters and waitresses who were hard working members of staff and made our breakfast and evening meals much more relaxing! They made us feel at ease and offered advice where necessary! Both the receptionists/ staff working in the hotel from the kitchen, house keeping and bar staff were helpful, welcoming and polite, which made our stay more relaxing! The rooms were spacious and big and had facilities at hand! We were throughly impressed and will definitely be returning! Thank you to each and everyone at Queen's hotel!

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear ali_lew_90, Many thanks for your review regarding your recent stay at the Hotel. Your kind comments regarding our customer service will be passed onto to all of the team members - they really appreciate it when customers take the time to let them know what a good job they are doing. We look forward to seeing you in the future. Best regards

"Rubbish, but nice reception!"

2
13/08/2016

Reception lovely, so too the restaurant, however when I ventured up to the room it was a different story. The room was awful, hot and stuffy, getting there was a hassle too with the wee staircases. I suggest staying clear of this hotel and going for one of the more modern budget ones (There a few in Perth), that way you get a purpose built spacious room, I totally dislike hotels having lovely receptions whilst getting to the rooms is a labyrinth, and the rooms are disfunctional and dated.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear aaron s, Thank you for your review regarding your stay at the hotel. It seems that we scored well in some areas but not in others. You will note from our other reviews that we other rooms that may have given you a different opinion of the rooms within the hotel. It would be fair to say that a building that dates back over 100 years will have a few peculiarities, as opposed to other "budget" type hotels, which arrive in modular fashion and do not have the qualities that family run hotels offer - like good restaurants and staff that deliver good customer service. Best Western hotels are a collection of individually owned and operated hotels throughout the world, as opposed to budget hotels which are owned by companies who are only interested in bottom line performance. I sincerely hope that you try other Best Western branded hotels as a viable alternative to these budget type hotels. Best regards

"Overpriced dated hotel"

2
08/08/2016

Stayed there for one night, the hotel is in dire need for some updating! The room is not attractive! Bathroom ok but the shower is hard to turn off!! Breakfast is most mediocre and lacks choices especially with fruits and vegeterain options. Not enough parking space at all and you could be in real difficulty trying to park your car if you do not arrive early. The (only) good side of the hotel is the pool area which is very nice. Quite disappointed at the standard of this Bestwestern hotel. Highly overpriced for what you get. Won't stay there again!

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Bipasa D, Thank you for your review regarding your recent stay at the hotel. I am disappointed that we were unable to meet your expectations. Our breakfast offering includes fresh melon, assorted fruits of the forest, prunes, grapefruit segments and fresh fruit. We have vegetarian sausages on request and are able to serve an omelette of your choice when asked. We have in excess of 50 car parking spaces, which normally is adequate for the hotels needs. However I am glad you made use of the hotel pool and leisure facilities - we are the only hotel in Perth to boast such an asset. Best regards

"charged twice"

2
07/08/2016

We stayed at the hotel in April - had a good weekend and paid WHEN WE ARRIVED. Imagine my shock to find they had taken a payment from my debit card - quite how they managed that I am not sure - they said an operative who had, conveniently left the day before, got my bank details "from somewhere" and used them for a guest of the same name - now to my mind there is something extremely odd here and I do not think a mistake was made. At first they refused to accept that they had indeed taken the money - what a performance and very worrying. I would advise everyone staying at this hotel to check their bank statements for months afterwards as money could just float out of your account.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Fiona M, Thank you your review regarding your not so recent stay at the Queens Hotel in Perth - I have copied your initial review below for readers to see a balanced view of your experience with us. A fairly last minute decision to visit Perth saw us book at the Best Western Queen's Hotel and that proved an excellent choice. Our room was comfortable and the location of the hotel perfect - a short walk away from the city centre with its good variety of shops. The only tiny downside was that we were very near the lift and could hear the comings and goings. We would definitely go back to the Queen's as there is so much to see and do in Perth.. https://www.tripadvisor.co.uk/ShowUserReviews-g186565-d195345-r367359833-BEST_WESTERN_Queens_Hotel-Perth_Perth_and_Kinross_Scotland.html# It would be fair to say that we have been corresponding with you for some time over the charging incident, of which we have repeatedly apologised. Please also note that at no stage did we not believe your allegation - once we had checked the procedures and discovered our error, we immediately refunded your card. Since then we have tried to appease you by inviting you back to the hotel on a preferential rate, of which you have chosen not to accept. I am truly sorry that we have not managed to reach a satisfactory conclusion to this matter - I am also sorry that you have chosen to cast doubt as to the integrity of my company and the people who are employed within it - which I wholly refute. Best regards

"Fabulous value for money!"

4
07/08/2016

We booked last minute and got a lovely twin room 209.No great view but quiet and spacious.Spotlessly clean and plenty of lovely fluffy white towels and great shower.Thoroughly enjoyed our stay and breakfast was excellent.Short 5 min stroll to town centre and close to railway station added bonus of on site parking.All staff we encountered were friendly and helpful with the exception of one female in the breakfast room whose manner was brisk,intolerant and downright rude,but for this I would give 5 stars.However,would recommend to anyone looking for a good class hotel in Perth.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear birdswhobrunch, Many thanks for the review regarding your recent stay at the hotel in Perth. I am glad you enjoyed your visit to Perth - although I am disappointed re your comments about a female on duty for breakfast. All our staff seem to get such good reports from our guests - I will speak with all the team concerned to see if I can get to the bottom of your issue. Come back and see us soon - Perth has many attractions that warrant a visit. Best regards

"Last minute great nights sleep"

3
05/08/2016

We checked in last minute as were considering camping but the weather was awful! It was for my birthday so can't comment on what we paid as I have no idea! But the staff were very friendly and checked us in and the room (triple) was really nice. It's all a bit dated, as most best westerns seem to be! We all slept really well. The down stairs seemed to have a lot of older people around! The location was excellent, very central.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Melanie A, Thank you for your review regarding your recent stay at the hotel in Perth. Camping in Scotland in August - it can be hit or miss. Considering we have a pool on site, I think you made the wise choice! We look forward to welcoming you back in the near future. Best regards

"Summer Break"

3
04/08/2016

Had a two night break at this hotel to go to the festival in Perth. Unfortunately booked through late rooms and paid a premium rate for a very basic hotel, certainly was not worth what we paid or what I expected from the information provided by LateRooms. The whole hotel was in need of modernisation, but on an up note the staff were friendly and helpful.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear NorthYorksCharlie, Thank you for your review regarding your recent stay at the hotel. I am sorry the hotel did not meet your expectations, although I take heart from your positive comments regarding the Staff Team. You are always best to book direct with the hotel and speak to a real person - we pride ourselves on able to deliver a personal service to our customers, however more and more people choose to use the internet - it's good to talk!! We look forward to welcoming you back. Best regards

"Stuck in the 70s"

2
02/08/2016

Hotel is located next to railway station and approx. a 10 min walk into the town centre. Hotel is stuck in the 70s and is in dire need of some TLC. Hotel staff need some training in welcoming visitors and being helpful. The guy on reception looked bored and was not at all welcoming. Room was basic. Shampoo and soap was in a one bottle does all. Had to call reception as shower would not turn off. Person that came to see the shower said that they had had this before and customer had left it running. Why hadn't it been fixed if they had fault before. Bathroom was an avocado green, yak. Saving grace was bedding and towels were very clean so I figured for one nights stay it would be ok. Hotel could be a little gem.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear shanti00, Many thanks for your review regarding your recent stay at the Queens Hotel in Perth. Your comments are noted and well received - we are embarking on a refurbishment program in the Autumn of this year, so hopefully the few customers that have these negative comments will have something positive to say regarding the hotel. In fact one thing our customers say about our staff is usually very positive - I will have a word with our reception team to ensure they are more attentive - thank you for bringing this up. It a shame you did not make use of the hotels pool, gym and leisure facilities during your - a recent addition since the 70's. We look forward to welcoming you back in the future. Best regards

"Great Value"

4
20/07/2016

Stayed night on business. Staff very friendly and helpful on reception. My room was above average size and spotlessly clean. I chose to eat in the bar as it was quiet. the food was delicious. I chose salmon which had a really tasty sauce and was fairly light leaving room for the creme brulee with home made shortbread, melt in your mouth! The wifi in the room would not connect which was a bit annoying as this meant I needed to work in the reception area as I had reports to complete. The staff did try re booting etc but for some reason would not work. Breakfast was cooked to order and pleased to say was a traditional Scottish affair. Unfortunately I did not have time to sample the leisure facilities but would definitely stay here again if I am in the area. Parking was not obvious on arrival you have to make a very sharp turn into the car park before you reach the hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Annielou11, Many thanks for your review regarding your recent stay at the hotel. It's a shame that you did not take advantage of our leisure facilities - maybe next time. We look forward to welcoming you back soon - please note the best deals are achieved by booking direct with the hotel. Best regards

"Average"

3
13/07/2016

Traditional family hotel which is a bit tired and could do with refurbishment. Rooms are fairly small but all in all it's quite comfortable with a nice small pool. Overall, it's not a bad hotel, just be prepared to walk into 1970.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Welshclockwork, Thank you for your review regarding your recent stay at the hotel. Your comments are noted and well received. I am glad that you made use of our leisure facilities - we are the only hotel in Perth to have this attached to the building. We look forward to welcoming you back in the future. Best regards

"Out dated"

2
13/07/2016

I stay in a lot of hotels and this has to be second worst on my list the rooms are very outdated and myself and my family had to sit half naked because the room was so hot and uncomfortable when the temperature outside was cool I'm still trying to work that one out. Apart from that the staff was very friendly and helpful a lot more helpful than the WiFi that take a half hour to get logged in and when you do get logged in it automatically logs you out after less than 5 minutes even to write this I'm having to use 3g. So would I recommend this hotel erm nope.One thing I can say is its in a good location

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Paul L, Thank you for your review regarding your recent stay at the hotel. I am disappointed that some parts of your stay could have been more comfortable - I am sure the obliging staff would have been able to support you with your wifi issues - we are trained to help customers with this 24/7. We look forward to perhaps seeing you again in the future. Best regards

"Excellent Value for money"

5
13/07/2016

We had a fantastic nights stay, enjoyed the swimming pool and Jacuzzi all afternoon prior to getting into our room, which was ready early for us, was clean and offered more than enough to expect or require in any hotel room. The staff were all fantastic, cleaners, bar, waiting and reception, all more than willing to offer assistance and a friendly face. Our meal in the restaurant in the evening was lovely and breakfast excellent. We shall continue to return to this hotel as facilities, getting full use of pool, gym etc inclusive in costs, just makes one night away seem so worthwhile and a real break from the rat race. Many thanks for a wonderful, welcoming stay.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Karen P, Thank you for your review regarding your recent stay at the hotel. I am delighted you made full use of the hotels facilities and enjoyed them all. Your comments will be relayed to all staff. We look forward to welcoming you back in the future. Best regards

"Our weekend mid week break"

5
13/07/2016

My friend and i spent two nights at the Queens hotel in perth on the 11th july 2016 could not fault it, quickly checked in by a chatty member of staff who advised us of times for breakfast, and facilaties available, keys given for room 309 room very clean and had everything we need athough a little dated this was of no concern to us, unpacked and freshen up headed into perth town stopped off at the robert burns pub we were made to feel very welcome but the barman,Dav who asked us to come back later that night as there was fun bingo free buffet and prizes my friend and i left and wandered around perth returned later and enjoyed fun bingo with the locals and free buffet went down a treat a great wee night,lovely people and great company, the breakfast the following morning was plentyful and freshly cooked served on nice hot plates, staff again were very nice, after breakfast we went to the pool total relaxation in great surroundings,i would highly recommend this hotel for location friendly staff great food and wonderfull pool

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear harveyGreenock, I remember you well, and am delighted that you enjoyed your girls mini break in Perth. We look forward to seeing you again soon. Best regards

"Good location"

4
13/07/2016

The hotel is perfectly located, within walking distance of the town.The staff were exceptionally helpful andd pleasant. The hotel itself is old so expect creaking floors and doors. The room was well upgraded and pleasant. Although the bathroom had been upgraded there is still room for improvement, on a positive, lovely big soft towels.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Linda K, Many thank for your review regarding your recent stay at the hotel. I am glad we were able to meet your expectations and look forward to seeing again in the future. Remember, it is always best to book direct for the best available rates. Kind regards

"Typical Best Western"

3
11/07/2016

firstly brilliant location literally between the train station and bus station and a stones through from city centre. Downstairs neat with handy bar and decent dining area. Rooms classic BW incredibly noisy floors I guess due to the hotel age and generally quite a noisy hotel. Bad for me working nights! Spacious room with bath and good shower however baths surface rough in places. My toilet did not flush properly also. Breakfast was fine good selection of food. This hotel was a gym which the equipment is a bit rickety and some out of use but hey it's in with price. Also has a very nice small swimming pool, spa bath, steam room and sauna all excellent. So like this hotel chain to have highs and lows with performance again relying on old world charm to paper over a few cracks. Verdict - acceptable for a shorter stay......

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear rpt1968, Thank you for your review regarding your recent stay in Perth. Your comments are noted and well received. I am glad our top class hospitality was noticed. We look forward to welcoming you back in the future. Best regards

"Desperately needs refurbished!"

1
05/07/2016

We were 4 couples staying as we were attending a wedding nearby. The staff were very helpful and pleasant and the hotel is well located with parking. However, the rooms are very dated and run down. The wallpaper was peeling off the wall and the bathroom looked at least 20 years old. I have stayed in better hostels at a fraction of the price.

"2 nights break"

1
03/07/2016

hotel location convenient room and food very good staff pleasant and efficient but not enough of them leisure facilities excellent Perth was a beautiful place perhaps more comfortable seating in the lounge ?

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear George c, Thank you for your review regarding your recent stay at the hotel. Having read the content a number of times it seems that you were quite satisfied with your stay, however you only scored us 1 star?? I am unsure if this is a typo or not, however we will look forward to seeing you here again in the future. Regards

"Dated"

2
01/07/2016

This hotel had excellent service on the front desk. However the rooms were so dated and the breakfast was not good. The breakfast staff were also quite rude. The bathrooms were an awful colour and no air conditioning was quite an issue. I wouldn't stay again

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear James H, Thank you for your review regarding your recent stay at the hotel. It seems you had a bitter sweet experience whilst with us for which please accept my apologies. I am surprised to your statement that our breakfast staff are rude - this is certainly what I expect from my team. In fact we pride ourselves on being able to produce freshly cooked to order breakfast fair instead offering a hot buffet. I hope that you may stay with us again in the future to demonstrate that we can do a better job. Best regards

"Needs Updating"

3
27/06/2016

Enjoyed our stay and room was comfortable - decor in need of updating. Avocado bathroom suite has had it's day! Room was very warm and there was no heating on but not the end of the world - you're up high enough to leave the windows open all night.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Tracey A, Thank you for your review regarding your recent stay at the hotel. Your comments are noted and well received. We are in the process of planning a refurbishment, and we will be posting updated photography when these changes happen. We look forward to welcoming you back in the future. Best regards

"A night in Perth"

3
27/06/2016

We stayed at the Queens hotel in Perth as a stopover before picking up a tour. Average hotel with location next to train and bus station a 5 minute walk. Breakfast and bar meals were of a good standard. Ask for a quiet room away from lifts and stairs.Staff were very good and helpful

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Gordon F, Many thanks for your review regarding your stopover in Perth. Your comments are noted and well received. I hope we can accommodate you again should you be in the area. Best regards

"Average"

3
26/06/2016

Location was good ..rooms small but adequate and clean ..old hotel but ok in general. Breakfast was fine except there was no fresh fruit like apples etc that you often get in other hotels we have been in .. staff were ok

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Jean J, Thank you for your review regarding your recent stay at the hotel. Thank you for bringing it to my attention regarding fresh fruit - we do have other chilled fruits for breakfast and fresh fruit on reception for guests to help themselves too. I shall ensure we have fresh fruit on the breakfast buffet also. Best regards

"Seniors cycle"

4
23/06/2016

We had been cycling from John O Groats for the previous 2.5 days, for the last 45 minutes cycling into Perth it rained, when we arrived at the hotel, we were soaking wet and the staff were extremely helpful to get into our rooms and get a hot shower, and they gave us a secured space to keep our bikes overnight, once we had dried out we had bar food and it was delicious and well worth the cost.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Jim H, Thank you for your review regarding your stay at the hotel. I am glad you have given such positive feedback - this will be past onto the team. I hope you were not too saddle sore after your bike trip. We look forward to seeing in the future. Best regards

"Badly needs renovating"

2
23/06/2016

Location good, near station and restaurants and near town. Generally the staff were courteous but when checking in the Receptionist spoke so fast. I didn't rate the breakfast at all. Stayed in the Kings Manor (best western hotel) previous to this and the breakfast was better and hotel was in much better condition. The room we stayed in was awful. The bathroom was the old avocado coloured suit....so, so dated. The shower didn't work properly so I couldn't wash my hair, had trouble trying to turn it off, dripped for ages. Shower curtain had a couple of stains. Sink has no mixer tap so either boiling hot or freezing cold. No blind for the window in the bathroom that faced the car park. It's a distorted glass but people would still be able to see someone in the shower from the outside, not private enough. You can see that a blind used to be there but now the shower rail is connected to the wall just above the window leaving no space for the blind. The noise after flushing the toilet was ridiculous and there was a lot of noise near the lift. No safe in the room. Bed linen looked clean so that was a bonus. I wouldn't recommend this hotel. Their other hotel in Edinburgh (Kings Manor) was much better for a 3 star.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Anondee2016, Thank you for your review regarding your recent stay at the hotel. I am disappointed that the hotel bedroom did not meet your expectations, and I take your points on board and make enquiries as to why the shower curtain was stained - they are checked after each guest and laundered or renewed if necessary. I am surprised as to your comments regarding our breakfast offering - we do have a substantial cold offering and do prepare hot breakfasts to order whether it is Smoked Haddock or a regular bacon and egg etc. offering. The hotel you mention - Best Western KingsManor Hotel - I know very well and know the owner extremely well. Your comments are correct as to this quality product they offer. We hope that our forth coming refurbishment will at least meet their standard. I hope that you will continue to be a brand customer even if it is not out our hotel. Best regards

"Long weekend leisure break"

4
22/06/2016

We travelled by bus to Perth and were relieved to find we didn't have to carry bags for any distance as the hotel is situated beside the bus station and nearby is the railway station. We were met by a friendly receptionist and were able to get into our room a bit earlier as we had arrived before 4.00pm. The room was on the 4th floor very spacious clean and ironing board and iron a bonus. The beds comfortable and we appreciate having 2 pillows. Breakfast was very good plenty of Choice and nice to get table service. We made full use of the leisure facilities which was great very clean and relaxing friendly and pleasant staff thoroughly enjoyed it. The town centre and riverside walks are a 10 minute walk from the hotel or you could hop on a bus to the centre. We spent a day at scone palace highly recommend. We had a problem on our last night when we couldn't get back into our room due to a faulty lock and had to wait for someone to come out to gain access. However the staff were extremely helpful offering us another room to wait in if we wanted we chose to sit in the bar area and were served cups of coffee and kept updated on the situation excellent customer service. We stayed in another room for the night which was just as comfortable. We would definitely stay again.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear James M, Many thanks for your review regarding your recent stay. Your comments are very well received and shall be passed onto my Staff Team - giving good customer service is what we aim to do all the time, especially when the unforeseen happens such as a broken door lock. We look forward to welcoming you back soon. Best regards

"Good location"

3
21/06/2016

We booked 2 nights bed & breakfast in the Queens hotel and weren't too disappointed. The reception staff were very friendly and helpful and although the rooms and the hotel in general look quite dated , everything is clean and tidy. Breakfast was good if fairly limited and the bar was ok. The swimming pool and gym were very good and again kept very clean. We found the hotel easy to locate as the directions were easy to follow and its only 5-10 minute walk to the shops etc.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear fergie26, Thank you for your review regarding your recent stay at the hotel. Your comments are well received and noted. I am delighted that you have made use of our in house leisure facilities - we are the only hotel in Perth to have this attached to the hotel. We look forward to welcoming you back soon. Best regards

"Special Offer"

4
19/06/2016

As we were visiting Perth on Saturday we took advantage of the hotel's "Special Offer" of a Dinner, Bed & Breakfast deal. The hotel is centrally situated with a 5 minute walk to the city centre offering a full range of shops, bars and restaurants. The hotel itself is clean with very friendly staff who make you feel welcome. Dinner in Scott's restaurant and breakfast in the breakfast room were both very good. We would certainly stay here again when visiting Perth. The hotel offers leisure facilities which we did not use.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear David G, Thank you for your review regarding your recent stay at the hotel. I am glad you took advantage of our late break deal - they are available most of the time depending on availability, and remember it's always best to book direct of the best deal/price. We look forward to welcoming you back soon. Best regards

"Good breakfast and service "

4
15/06/2016

Room a little cold but I guess you can't expect the heating to be on in June.. Decent nights sleep and good breakfast. Three and a half stars as the decor isn't too inspiring but the staff were friendly and helpful

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear JOnnyC000, Many thanks for your review regarding your recent stay at the hotel. As I write this review, we are having our 6th day in a row of rain in Perth - so much for a flaming June!!! Many thanks for your kind comments regarding our team who looked after you - we look forward to welcoming you back soon. Best regards

"One night business stay"

3
09/06/2016

A clean and comfortable room, in a pleasant hotel conveniently close to my business venue. A warm welcome with pleasant and helpful staff. Minor complaints but overall a hotel that I would re-visit if necessary.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Richard L, Many thanks for your review regarding your recent stay at the hotel. Your comments are noted and well received - did you manage to use our in house leisure club? We are the only hotel in Perth to have such a facility. We look forward to welcoming you back in the future. Best regards

"Badly needs refurbished"

3
09/06/2016

I had a 2 day conference here. Having viewed the hotel website and read the reviews on here, I elected not to stay overnight at this hotel. The hotel was very dated and worn and it was not a pleasant environment to be in. The lunch provided was adequate but not great quality. I would not pay to eat here. Having said that, the public areas that I visited were very clean and the staff were pleasant and friendly. They were very helpful and I got the impression that nothing was too much trouble. They also seemed hard working and efficient. The hotel is very close to the train station and there is a free car park which are definite plus points. It is a bit of a shame that nothing has been done to upgrade and modernise this hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear CherryBlossomTree, Many thanks for your review regarding the 2 day conference that you attended. I personally remember looking after your meeting over the past 2 days, and would have welcomed a conversation with you about your views on my hotel. I am really excited at the prospect of us beginning our refurbishment in the autumn. Perhaps I am biased, but I do believe that the hotel is a pleasant place to be - my Team do their utmost to make our guests welcome and feel at home - this view is born out of many comments to that effect stated in previous reviews - unlike the modern type lodges who give minimal customer service and interaction. We look forward to welcoming you back - perhaps you may even stay! Best regards

"Weekend away"

5
07/06/2016

All staff were polite, courteous and helpful. Our room was spotless and had a double aspect so was bright too. Food was delicious. Leisure facilities great too. Not far to walk into city centre therefore once at the hotel you don't need to drive around. Lots of places to go and lovely shops too.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Janfor 7, Many thanks for your review regarding your recent stay at the Best Western Queens Hotel in Perth. Your comments are well received and please be assured that I shall pass them onto my team. I am glad you made use of our leisure facilities, as we are the only hotel in Perth to have this facility. We look forward to welcoming you back very soon. Best regards

"It is what it is."

3
01/06/2016

Yes this hotel has seen better days but it is warm, dry and very clean. I think we paid £50 for a twin room and that was fine. Bed was comfortable and it was nice to have two pillows. No air conditioning but the window was open - and I much prefer fresh air. There was an event going on in the hotel so it was quite noisy until about midnight but after that was quiet. Walls are very thin -it was quite disconcerting to be in the shower and be able to hear the guy next door cleaning his teeth and gargling. Staff were helpful and friendly. Carpark was full (because of the event?) and there is limited local street parking but is very close to both bus and train stations. It wasn't the best hotel we've ever stayed in but it probably was one of the cleanest! Don't pay a fortune but ok if you can get a deal.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear shearwater58, Many thanks for your review regarding your recent stay. Your comments are well received and duly noted. I am glad the hotel was able to tick most of your boxes! Best regards

"Tonbridge U3A visit to Perth"

5
27/05/2016

We arrived as a group of 43 at the Hotel and to the pleasure of everyone in the Group found a place to rest our heads where the Staff and Management were a delight the food good and plentiful (but more vegetables please) and the rooms comfortable. To be met by happy smiling and willing staff at every meal was a great pleasure for everyone and Happy Birthday again Sean!

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Geoff S, Many thanks for your review regarding your recent stay in Perth. Your comments are noted and well received. Your group of people were a pleasure to have stay with us. We look forward to welcoming you back in the future. Best regards

"Tired and dated"

2
25/05/2016

Stayed here for 2 nights the décor is extremely dated and shabby throughout the hotel bed and pillows very hard and uncomfortable so had very little sleep during my stay, the only thing going is it has a pool and sauna.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Carol G, Thank you for your review regarding your recent stay in Perth. I am sorry that the hotel did not exceed your expectations, but take heart that you made use of the in house Leisure Complex. We look forward to welcoming you back in the future. Best regards

"Good Hotel"

4
23/05/2016

Spent an overnight stay b& b with friends for a wee break away and was very happy with this Hotels location to the centre which has many lovely eateries in the old part of the town where you can sit outside weather permitting. We had a room on the 2nd floor of the Queens Hotel overlooking the main road at one side and to the car park at the other window. Was very pleased with the room we were given which was very spacious with two lovely club chairs with a table at the window overlooking the car park, which incidentally you could open fully which was lovely as we had a beautiful day when we were there. Lovely comfy big bed, nice bathroom, hairdryer etc, no complaints. Staff on Reception at check in were lovely, Polish girl (I think) was particularly nice and friendly and was also on the breakfast staffing, very polite and efficient. Made use of the pool, steam room and sauna which was very good all round except the jacuzzi was being cleaned at 10.30am on a Saturday morning! might think about changing that, those who are in charge! The only gripe I would have is that the breakfast wasn't the best, the mixed strawberries/raspberries/blueberries that I had for starters were of the frozen variety, and still frozen when I tried to eat them and they did not taste good at all. The fruit juice was poor tasting and the fried breakfast, well the egg was considerably undercooked, the sausage was not good but the rest was ok and plenty of toast/jam. Overall, nice Hotel, good location and for £70 for the two of us, was I think not bad. Would I come back to this Hotel again? Yes, could make some improvements here and there but overall not bad.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Margaret G, Thank you for your review regarding your recent stay at the hotel. Your comments are well received - I like customers that make constructive criticisms instead of just complaining that something did not suit them. I shall use your review as part of a training session with the team concerned. We most certainly look forward to welcoming you back very soon. Best regards

"Not for me "

3
21/05/2016

If I had paid for this myself I would have been let down. The room was adequate nothing special, my one complaint was the the walls are very thin and you can hear what's going on in the rooms side by side. The TV in the next room kept me awake Until around 3am I could hear the person snoring in the other. Left for a long work day feeling unrested and grumpy??

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Marie C, Thank you for your review regarding your recent stay. I am sorry that your sleep was not restful - we all need a good nights sleep to be able to function the next day. We have a night porter on duty who would have been more than happy to make your neighbour aware of his television and his snoring. It does happen that we have to respond to such a request. We look forward to welcoming you back for a restful nights sleep. Best regards

"Fading glory for a hotel"

2
20/05/2016

We booked this hotel as part of a road trip through the UK. We found that the car park across the street from the hotel was close but a bit difficult to identify. The location directly adjacent to the bus terminal makes it a great choice for those using mass transit. We found the hotel having very nice staff but very dated with poor lighting and worn carpeting. The room was clean but the beds marginally comfortable. The bath was old and although clean we were unable to turn off the water in the tub and had to have a staff member come up and work with the spigot. It appeared to us that this was not the first time this had happened to her. The bright spot in the visit was when we went to the dining room for dinner. I really was not expecting much but was thrilled to find a really good meal served very nicely. The price of the hotel was good but the interiors show it.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear D. C, Thank you for your review regarding your recent stay. Your comments are noted and well received - hospitality costs nothing and this we to always provide. Best regards

"Great stay again"

4
20/05/2016

Had a great stay for 2nights using the spring offer,asked for corner room and got this ok room really nice,4 times we have stayed and just gets better, pool and sauna a bonus,reception staff always helpful

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear 209tommy, Many thanks for your review regarding your recent stay. I will pass your comments onto the Team. We look forward to welcoming you back soon. Best regards

"Bit dated but food and service good"

3
19/05/2016

Stayed here with work, breakfast was great adhered to my dietary requirements. Rooms were dated but clean no complaints. Used the gym very crammed and could do with a clean. Does the job lots of cardio equipment. I wouldn't pay to be a member there. All the staff were nice friendly and helpful.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear MrsClaireL, Many thanks for your review regarding your recent stay. I am glad you took advantage of using our fitness facilities - we are the only hotel in Perth to have this attached to the hotel. Best regards

"Very Clean"

5
19/05/2016

Stayed at the hotel for 1 night on business trip. The room allocated was absolutely spotless, actually one of the best cleaned rooms I've ever stayed in, bathroom immaculate, good quality towels, bed comfortable and spotless too. I was very impressed. Staff were lovely. Wouldn't hesitate to use again.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Claire J, Many thanks for your review regarding your recent stay. We have recently upgraded our bed linen and towels to a superior standard - I am glad that you have mentioned the quality. We look forward to welcoming you back soon. Best regards

"Clean and nice staff"

4
17/05/2016

I stayed at this hotel for a work event. Two nights in a single room, which was very clean but dated. The staff were so very nice and helpful. The breakfast was also really good. You can have continental or cooked food. Was a very pleasant stay. Hotel does need some refurbishment. Something that was a bit of a peeve, but not the hotels fault is the bus terminus being next door, so from early am until late evening there is a steady stream of bus traffic.

"Pleasantly Surprised!!"

4
09/05/2016

My friends & I stayed here for one night whilst on a biking weekend & to be honest for the price we paid I wasn't expecting a lot. Sure it's a little dated but I found the hotel to be a very pleasant & cosy place to be. The staff were all pleasant & helpful & the rooms were all spotlessly clean. A welcome bonus was the pool & spa within the hotel which we all really enjoyed! There was quite a good selection at breakfast with cooked items done to order! (The scrambled eggs were some of the best I've ever had!) I can recommend this one!??

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear oggie1967 Thank you for reviewing your stay. I'm quite sure the spa was very much welcomed after a day biking. I will pass your compliments onto the Chef for his scrambled eggs. Kind regards Mike Sheffield - Director

"Not great..."

2
08/05/2016

The hotel is exceptionally dated and in dire need of modernisation. The room I was allocated was more like a prison cell than somewhere to relax for an evening with the bathroom whilst probably being clean, looked dirty due to the age. The food was average and unsatisfying. Also, the wifi coverage was poor as in my room it was out of range...

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Sean S WOW - prison cell, that's a new one! And a comment I, and I'm sure others, would probably disagree with. Personally I am not familiar with the accommodation on offer when staying at Her Majesty's pleasure - thankfully, but pretty sure they don't have that much in the way of soft furnishings. Unfortunately you don't mention what room you were in with regards to the wifi. We had new boxes installed just last week in increase the coverage, but I'm sure this is something you would have mentioned to reception so I will check with them so that that area can be re-checked for signal. Thank you for your feedback. Kind regards Mike Sheffield - Director

"Beautiful Exterior, shameful staff member and dated room"

2
04/05/2016

We stayed on 28/04. The hotel is very pretty externally but our small double bedroom was incredibly dated, had a small double bed and with curtains not fit for purpose .over and above this the floorboards outside our room were loose with the resultant squeaky noise from footfall traffic. Additionally, If you are reluctant to be verbally abused by any member of staff which abuse isn't denied by the staff member and where owner's view is that verbal abuse is explained by a busy role, then stay clear. Perth is a beautiful town.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Icljc3, Thank you for posting your review concerning your recent stay at the Queens Hotel in Perth - as you said you would. I would like to correct you on a number of matters. Firstly, you stayed on the 29th April not the 28th - an easy mistake to make. Your comments regarding your bedroom are noted and well received as are all comments that our customers chose to write on Tripadvisor. How ever I do feel obliged to reply to your rather cryptic statement regarding verbal abuse. Without going into great detail, this concerns your arrival back at the hotel late at night - not a problem. The request for a late night drink by your partner - not a problem. He wished to charge the beverages to his room - again not a problem. All the Night Porter had to do was to verify that you were able to charge back to your room bill. He did this and your partner seemed Ok with this procedure. However, your reaction was not so understanding, resorting to you having a word in the ear of the Night Porter - literally - explaining that you be reporting him to his Manager in the morning. I am confident that his reaction was one of surprise - I would also be surprised to be threatened like that for just following company procedures. Ultimately your threat was not carried out the following morning for whatever reason, however an attempt to provide written complaint to Best Western Hotels Head Office in York, resulted in my involvement. A difficult task, trying to take a middle, understanding position from a customer who was under the influence of alcohol, and I am sure not acting in their normal fashion, to explain to them that our staff have procedures to follow. Of course an apology was offered by myself, but importantly no compensation, as I deemed that this instance did not warrant any. In fact there should have been an apology made to the Night Porter, for being threatened for just following procedure, resulting in you following through on your intension to "avail yourself of a medium to warn other customers". I am sure that once this review is read, along with the many others posted, people will see that abusive staff is something we are not know for. However, what we are know for is exercising our right of reply on TripAdvisor, and setting the record straight. I would like to take this opportunity to thank you for giving me the chance to make the facts known as they are. Best regards

"Overnight stay Queens Hotel Perth Scotland"

3
03/05/2016

Hotel is dated with adequate rooms and services within rooms. Shower was excellent and bathroom looked updated. Noisy radiator even when isolated from water feed and return. Breakfast was excellent and service superb. Reception helpful in arranging taxis and onward travel. City centre car park attached to hotel gets full very quickly so get there by check in.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear 1945scot, Many thanks for taking the time to leave us a review of your recent stay. Your comments are well received, and shall pass the praise onto our breakfast team - starting the day with a good freshly cooked breakfast served to you as opposed to a help yourself hot buffet is always better and our customers recognise this. We look forward to welcoming you back in the future. Best regards

"Great friendly staff."

3
02/05/2016

The hotel was a bit tired looking but was very clean. Staff very helpful and friendly. Was very busy - I think they had a group conference on when we were there. Pool and spa area again a bit dated but nice enough and seemed to be well used.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear h_leith, Many thanks for taking the time to leave us a review regarding your recent stay at the hotel. All guest feedback is well received and your comments are note. We look forward to welcoming you back in the future. Best regards

"huge room"

5
30/04/2016

My husband and I had an overnight stay here room was huge with everything you need in it all toiletries, bath robes, slippers iron and ironing board will definitely be back. Staff very friendly and extremely helpful.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear April H, Many thanks for posting your review regarding your recent stay at the Queens Hotel in Perth. I will pass on your comments to the team. Did you manage to make use of our Leisure facilities? We are the only hotel in Perth which has these in house. We look forward to welcoming you back in the future. Best regards

"Meal at restaurant using a voucher with no small print that it cannot be used again"

1
25/04/2016

We recently received on attending a boxing dinner night at the Queens hotel a £50 food voucher for the Scott's restaurant to be used b4 June 2016. However attending recently with my elderly mother, I was not informed by the receptionist or the restaurant staff that the voucher had to be fully used up on our first attendance. We only used half of the voucher and was then informed that the remainder of approx£25 was null in void, thus making a complaint I was informed I would receive a phone call the following morning with the outcome decision. I received a call where the caller informed me she had spoken with her accounts department and this was the correct procedure. I feel this is unfair decision and it should have been stated at the time of attending the restaurant that the voucher would require to be fully used at the time of our meal. I am writing this to ensure others who receive voucher no the procedure before attending for a meal.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear sritchie52 I have spoken to the manager on duty at reception that night to ask about your above comments, she mentioned that you had asked for the difference back which obviously we wouldn't do with a voucher under any circumstances. When the voucher has been purchased and there is a monetary value attached to this then the remainder can be used at a later date. However on this occasion this was a voucher which we had donated to the boxing club to help with their fundraising, I assume this was won in a raffle as you don't mention it was something which you had bid on as an auction lot. On these occasions when we donate a voucher it is not refundable or transferable for future use if the full value is not redeemed at the time. In all my time this is the first time this has been an issue, in the past people have used all or almost all the value, especially when the value is £50.00, they normally use it when there is more than just 2 people have one course. I would like to thank you for bringing this to our attention, as I mentioned this was not an issue that anyone has raised previously but we will in future add a disclaimer to this effect when we donate prizes in the future. Unfortunately you haven't mentioned here if you enjoyed your meal and the service you received on the evening which I believe you did despite the issue you had with the voucher. Again I thank you for bringing this to my attention through Tripadvisor. Kind regards Mike Sheffield

"Good weekend in lovely Perth"

4
25/04/2016

A fairly last minute decision to visit Perth saw us book at the Best Western Queen's Hotel and that proved an excellent choice. Our room was comfortable and the location of the hotel perfect - a short walk away from the city centre with its good variety of shops. The only tiny downside was that we were very near the lift and could hear the comings and goings. We would definitely go back to the Queen's as there is so much to see and do in Perth..

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear FionaMacd, Many thanks for leaving a review regarding your recent stay at the Queens Hotel. A lot of customers like the fact that we are just a few minutes walk from the town centre, but not in the town centre itself. They also like the fact that we are the only hotel in Perth with a Leisure Complex. When you next book, please request a room away from the lift the next you come and visit. Best regards

"Brilliant hotel with excellent staff"

5
25/04/2016

We use this hotel quite often for a weekend break and it has never let us down yet. The staff are so friendly and efficient and the rooms very clean, comfy and welcoming. The leisure pool is great and very efficiently ran. Can't wait to go back again in June.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Margaret a, I will pass your comments onto the Team - just a few kind words can mean so much to so many. Many thanks and we look forward to seeing again in June. Best regards

"in city centre"

4
24/04/2016

Nice room ,food good.staff exellent a credit to hotel.right next to bus stop.perth is nice for a long weekend.evening meal at hotel was nice.breakfast great served at table.compliments to chef .will be back.....

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear james B, Many thanks for leaving a review regarding your stay at the Best Western Queens Hotel - were you aware that we are the only hotel in Perth that has a Leisure Complex? I will pass your praise onto the Staff Team - they really appreciate getting the feedback - providing good customer service when it is busy is not that easy. We look forward to welcoming you back soon. Best regards

"Central location"

3
23/04/2016

This hotel is centrally located just opposite the railway station and within walking distance of Perth City Centre. I thought it was excellent value for money. The parking is free and close to the hotel, and it has a leisure centre. The staff were friendly and welcoming. I had no complaints about my room on the fourth floor (there is a lift), which was clean and comfortable. The decor is perhaps a little dated and traditional, but I would not agree with the reviewer who described them as "ghastly". I had a very pleasant meal one evening - the salmon was off and I had scampi and chips. Breakfast was buffet style but cooked to order, and well done. Did not spend any time in the bar, but sampled the gym and pool. The spa pool was out of order and the changing facilities are a little compact but serviceable. Would definitely stay again if required to overnight in Perth.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear AlistairBurrow, Many thanks for taking the time to post a review regarding your recent stay. I will pass on your comments to the team - they really appreciate getting the feedback. We look forward to seeing you soon. Best regards

"Family reunion"

3
19/04/2016

The staff were excellent as was the food. The hotel is getting a little tired. It showed up most in the bathroom. A heavy handed technique to flush the toilet and had to put on hot tap to get a shower temperature cool enough.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear robert9453, Thank you for your recent review. I am glad we were able to exceed your expectations with our food and hospitality. I take on board your comments regarding the hotel fabric. We look forward to welcoming you back in the future. Best regards

"Best western get a grip"

1
18/04/2016

Rooms are ghastly! Reception staff very nice the pool staff totally rude. Breakfast was bare able..never again !!! Time the place was taken in to the right century. Dark furniture threadbare carpets...creaky floors..toilets with wooden seats ..really???

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear ishyurqit2016, Having carried out an investigation into your comments it seems that on departure you have informed the receptionist of the abruptness of the Leisure attendant to your wife. Please be assured that it was not his intention to be abrupt with customers, and would offer his apologies at this time. He has been spoken to about this, and to work hard on his manner. I am concerned about your breakfast comments as this is an area that we really do well in. In our defence, we had 90 residents the night before, this causing it's own set of difficulties, but we staffed up for it have 2 chefs cooking fresh food for our customers as opposed to offering a "hot buffet", along with waiting staff to freshly prepare toast and hot beverages. Your points regarding your room I take on board. We would really like the chance of seeing you again in the future. Best regards

"Comfortable hotel in an excellent location"

4
18/04/2016

The location of the hotel is great, within 100 metres of the railway station and around a five minute walk to the city centre. The staff at reception were friendly and welcoming during both check in and check out. My room was a single room and it was very clean and well maintained. The bed was comfortable and I had a restful night's sleep. It was disappointing that the water from the shower was cold. The room had a decent sized TV. Wi-Fi was good throughout. There was a well stocked refreshments tray, with tea, coffee and Scottish shortbread. Had an nice meal, scampi and chips, and a good pint in Scott's bar. Would definitely recommend the cider cooked onion rings, very tasty. I did feel that the bar was lacking any kind of atmosphere, no music and BBC News (muted) on TV. I used the leisure facilities, the pool was great with the water at a nice temperature. There was also a steam room and sauna, unfortunately the spa pool was out of order. Overall, an enjoyable stay and I would definitely return to this hotel. Excellent value for money.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear mathewluck, Thank you for taking the time to leave us your review regarding your recent stay at the hotel. Your comments will be well received by the staff team. We look forward to seeing soon. Best regards

"Great Location , Nice Hotel"

4
12/04/2016

Located about 100 Mtrs from railway station , cross railway station car park to the left and you can see hotel across road on right. Perfect location for city centre 5 minute walk. Plenty bars and restaurants within a couple of minute walk . Hotel itself was very good for the money £65 for double room with breakfast , excellent value . Room decent size , kettle, tea ,coffee etc . Iron and ironing board , hairdryer .Wifi in room was decent as well . Pool area looked lovely although we didn't use it . Breakfast in morning was great plenty choice . Staff very nice especially the young guy on the check in desk . Would return .

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Whatsappenin, I am really pleased that you have been able to leave such a great review regarding your recent stay. Kyle on reception will be informed of your comments - it's good to see individuals getting recognition for there efforts. We look forward to welcoming you back in the future. Best regards

"Excellent value"

4
12/04/2016

I stayed here with several colleagues as working in the area. The staff were fantastic and in particular the night Porter James. Rooms very clean with good facilities. A word of advice though ask for a room away from the lift area as it is very noisy

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Nichola C Thank you for taking the time to leave your views regarding your recent stay. I will convey your praises to James our Night Porter. Please note that should you wish to come again, booking direct is always the way to get the best rate. Kind regards

"Dinner Dance"

4
10/04/2016

There were 48 of us at a dinner dance the meal was good the staff were very friendly and efficient couldn't do enough. The bedroom was great we were on the 5th floor room was bright think we had 5 Windows the bed was very comfortable had a good nights sleep Tea coffee and shortbread facilities in room Hotel is very central only minutes too the shops

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear ianlaura1, I am glad your dinner dance went well, and a good time was had by all. I note your party kept the bar staff busy until the wee small hours - fantastic to see people enjoying themselves. Come back and see us soon. Best regards

"Scottish Ghost Night"

4
10/04/2016

We booked a twin room, as this Hotel was near to the area we were visiting. The Reception Team on arrival were very nice and inviting. We requested a late checkout at 12pm, this was not a problem at all. We stayed in room 416 front facing. The room was of your average Hotel room with two single beds with ensuite bath/shower. The room was clean with tea and coffee with shortbread. As we did not return to the hotel until the early hours of the morning, we skipped breakfast. The Hotel also had a lovely swimming pool .

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear missmeGlasgow, Thank you for taking the time to leave the hotel a review of your recent stay. We always try to accommodate our guest requests. We look forward to welcoming you back soon. Best regards

"Short break"

5
10/04/2016

Lovely Superior king size room very spacious on 5th floor,very clean and lots of little extras plenty hot water.Food excellent and very attentive staff on a DBB more choice than average menus and very tasty.Everywhere lovely and clean and a good working staff nothing a problem.For the staff from the top down well done.Thank you

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear dab976, Many thanks for leaving your review regarding your recent stay. I will pass your comments onto the staff team - they really appreciate it when customers make special comments regarding their performance. We look forward to welcoming you back in the future. Best regards

"booked for our 51st wedding anniversary weekend"

2
05/04/2016

booked a executive super king double. very dissapointed. we would hate to see what the basic room is like. this was a treat given to us by our family for a leisure/anniversary weekend. leisure centre is ok. breakfast is ok but was cold on monday and sent it back. but was replaced.didn't eat in hotel for lunch or dinner as we feel we had been ripped off enough. if you book room only and want breakfast go to cafe at bus station 50yards from hotel its cooked while you wait.also try hong kong chinese resturant 500yds from hotel for evening meal. we ate there for 3 nights. next time we are in perth we will stay travel inn or travel lodge. put queens at bottom of list

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear oversixtiesScotland, Thank you for your review regarding your recent stay at the Queens Hotel. I am disappointed that we did not meet your expectations, and please accept my apologies. It's good that you can recommend other places to eat in Perth. Best regards

"Easter Weekend"

3
30/03/2016

Staff were all very helpful and friendly and the hotel was clean. Our room however was very dated and in need of decoration. Bathroom was nice but water pressure wasn't good and never hot enough. Sound proofing was bad as we could hear conversations next door and people going to the loo during the night. Breakfast on the Sunday wasn't great but much better on the Monday. We have stayed in Best Western Hotels before but this is one we will not be returning to.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Eileen M, Many thank for taking the time to let us know your thoughts - I am sorry we did not exceed your expectations, but take heart from your worthy comments regarding our hospitality. We look forward to welcoming you back in the future. Best regards

"Easter in Perth"

5
30/03/2016

Spent Friday and Saturday night in the Queens hotel at Easter and enjoyed the experience. We had up graded to a superior room which was very spacious. Very clean and the facilities were very good. Nice touch was the home made short bread in the room. The shower was very good and plenty of hot water. breakfast in the morning was good, freshly made and we got what we ordered. Waiting staff very friendly, helpful and we were served promptly. In fact all the staff were very friendly and helpful which added to our pleasant experience. The leisure facilities enhance our stay and were very clean. It was nice to relax in the spa. Overall we had an enjoyable relaxing stay.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Stuart P, Many thanks for taking the time to leave us your comments - I will pass these onto my staff team - we really appreciate it. Best regards

"Just what we needed.."

5
30/03/2016

My husband and I stayed here for Valentine's Day last year on a staff discount (I used to work in a Best Western hotel). I have always loved hotels but ever since I have worked in customer service I pay extra attention to it. The staff were really friendly; one in particular who was serving in the restaurant that evening. Food was lovely, if slightly pricey. The location was fantastic; right by the train station, and the biggest pull was the fact it had a swimming pool which was lovely! The staff went the extra mile and I definitely enjoyed my romantic holiday away. Will hopefully be back :)

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Katy W, Many thanks for your recent review. Our memory hook - "hotels with personality" - seems to be working. WE look forward to welcoming you back soon. Best regards

"Nice Facilities. Lovely Staff"

5
29/03/2016

We stayed for 2 nights over Easter for a wedding. The hotel was clean, comfortable and had a good breakfast. Use of the leisure spa was a bonus too - towels and lockers are provided. A very pleasant stay.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear AndyOBull, Thank you for leaving your recent review. The leisure facility is very popular with our hotel guests. We look forward to welcoming you back soon. Best regards

"Weekend away"

2
28/03/2016

Went to this hotel and walked in the reception was nice, went to the room it was nice to stay for a night but the toilet paper in the bathroom was behind you so it was a nightmare, the shower was terrible, hardly anything coming out it! Went for dinner which was nice! In the morning for breakfast was a joke I mean the cooked breakfast was awful wasn't that warm and only one of everything! But apart from that staff was lovely!

"Weekend away"

5
27/03/2016

Just home from a great 2 night stay at Queens Hotel. Reading previous reviews I agree bathrooms need updating but would rather have a bathroom that is clean but needs updating like this hotel than a dirty modern bathroom. Staff are amazing throughout the Hotel and can't do enough for you. James in the Restaurant looked after everyone and was most helpful regarding the new menu. We will definitely be returning to this hotel.

"Sub Standard Best Western Hotel"

2
26/03/2016

Do not book a standard twin bedded room. Small, and dark, bathroom badly needs upgraded, shower dreadful. Breakfast okay. The hotel does have very pleasant and helpful staff. We do book Best Western Hotels when on a break, but unfortunately this one does not meet the usual standard.

"The staff make this hotel stand out"

4
26/03/2016

This is a perfectly acceptable hotel to stay in whether for business or leisure and is close to both the railway station and town centre. While the hotel could never be called luxurious, it was clean with good facilities. Breakfast was fresh with prompt service but the real stand out was the friendliness of the staff who couldn't do enough to please.

"Business stayover"

4
23/03/2016

Adequate parking next to the hotel. Staff were all very polite and attentive during my stay. Room whilst not the most modern was clean, warm and comfortable which is the main thing for myself. The food in the restaurant was good and the breakfast was excellent quality. Would definitely stay again and recommend this hotel for potential visitors to the Perth area.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear John H, many thanks for taking the time to leave the hotel a review on Tripadvisor. Your comments are well received and will be passed onto the staff team. We look forward to welcoming you back in the future. Best regards

"Perth weekend"

3
15/03/2016

We visited the above hotel last weekend, first thing I need to say is the staff were a total credit to the hotel, especially the receptionist who couldn't do enough. The hotel itself was clean and tidy, only issues were rooms were very small and you could hear everything due to the thin wall's. The other thing required is a new decorating job as the hotel looks very tired. Overall it's pleasant place due mainly to the staff.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear alexcoll, Many thanks for leaving your views in relation to your recent stay. Your points are well made and noted - I shall pass my Team your thanks. Best regards

"Has a lot more potential"

3
14/03/2016

Stayed for one night, Parking was very limited and finally got a space after about 10 minutes. Arrived at reception and nobody there, but they came eventually even though he still did not put down his mobile so the lady took over. First impression through the floor, the room was a good size and clean. Dinner breadcrumb fried Brie which was still solid in the middle, but I was hungry, pasta with mushroom and ham was very tasty. Used the gym and pool, perfect to relax in and good level of cleanliness here. Breakfast was buffet European and cooked English which delivered promptly. The bar was busy and a good atmosphere. Would I stay again yes, butnot room 414 as I could here water running constantly not raining

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Iris-eyes, Thank you for taking the time to leave us your thoughts on your recent stay at the hotel. I am glad you took advantage of the leisure facilities - we are the only hotel in Perth with this facility. When you return please make your room request know by booking direct with the hotel - it's always the best price when you book direct!! Best regards

"Friendly Staff"

5
10/03/2016

I have visited here the last three years and never had cause for complaint. Rooms are spacious and clean. Food is good and the facilities good. What makes the stay special however is the friendly staff from reception to the bar and especially Kat and the team in the restaurant. If you travelling on business or looking for a Base in Perthshire for a holiday this is the place.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Brian L, Many thanks for your kind comments - these will be passed onto the Team. Look forward to seeing you again soon. Best regards

"Very helpful"

4
10/03/2016

This hotel part of the best western group is very friendly , the staff are excellent I visit often and the food is always good . The cost for dinner bread and break fast is very good value There I is parking next to the hotel which is easy to locate Ideal hotel for the business traveller

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Gordon 2329, Best Western Hotels are the largest hotel group in the world - our uniqueness is that we are individually owned and operated. It's great to hear that people recognise our brand as friendly and hospitable - we are hotels with personality! We look forward to welcoming you back soon. Best regards

"overnight stay at excellent hotel"

5
08/03/2016

Friendly staff, clean room, good food in restaurant. What more could one want. We were made very welcome by the reception staff. The superior room was spacious and very clean as was the bathroom. Good powerful hot shower in the morning. Ample free parking next door to the hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear John M, Many thanks for leaving a review regarding your recent stay - did you manage to make use of our Leisure facilities - we are the only hotel in Perth with in house pool etc. I am glad that the staff team were friendly and hospitable - that's what the hospitality industry is all about. Best regards

"Very tired, old hotel"

2
07/03/2016

On arrival was asked to wait at reception as receptionist took coffee orders for guest who had already checked in. Once checked in I went to my room in which the décor was very tired to say the least. Also no towels in room. In my opinion I would have been better staying in a Travelodge or premier inn - at least you know what to expect.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear malts4, Please accept my apologies for the mistake of no towels in your room. I assume fresh ones were you delivered to you as soon as we were made aware. It's a shame that you found the hotel lacking in other areas and what we do better that the lodge type offering is adding that human touch like getting customers coffee when they request. I sincerely hope you visit again in the future. Best regards

"Chill out break"

4
03/03/2016

Although the décor is a bit tired my friend and I found it good value for money. Staff were helpful and friendly especially Rebecca in the dining room. The food was good and plentiful and we enjoyed using the leisure facilities. It's within walking distance of all the shops, theatre and cinema.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Shonah C, Thank you for recent review on Tripadvisor. I will have great pleasure in giving Rebecca your feed back - she works for part time and is still at school. I think it great when our younger team get complimented like that. We have a process within Best Western whereby outstanding staff members can be awarded "Jewels" - this will spur her on to get one going forward. Many thanks once again. Best regards

"Nice old hotel with excellent staff and facilities."

5
29/02/2016

Stayed at this hotel last weekend for a conference held there. Really good hotel, very clean and tidy with excellent, helpful staff. Nothing was too much trouble. Room was spotless. Our conference went well too so thanks for catering for us. Super hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Lee A, Many thanks for leaving your review regarding your recent visit to the Best Western Queens Hotel Perth. I will pass your comments onto the Staff Team. We look forward to welcoming you back again in the future. Best regards

"GOOD HOTEL WITH GREAT POOL,SAUNA,AND GYM."

5
27/02/2016

Took my Grandaughter for an overnight stay for her 10th Birthday.The entertainer sang happy birthday to her and a waitress brought her a cake.We all enjoyed a lovely room and breakfast and had the lovely warm swimming pool to ourselves in the morning.Thank to the wonderful staff for making my Grandaughter feel very special. Will definatly be returning to this welcoming hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Mary M, I am glad we helped with your family celebrations - come back and see us soon! Best regards

"Good hotel with good facilities"

5
25/02/2016

Nice hotel with a good gym and pool. The hotel is a 2min walk from the Train Station. Whilst the bedrooms are nice, the restaurant seemed dated and cold, especially in the morning, Like all of the Best Western Hotels that I have stayed in the staff are very friendly and happy to help with any enquires you have. This is my second visit to this hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear sebmrp, Thank you for leaving your review on your recent stay at the Best Western Queens Hotel in Perth. It is unusual for the breakfast room to be cold, and for this I must apologise - but it's good to get the feedback from all areas. Best regards

"Perth races"

4
22/02/2016

The queens is located very handily near the railway station although we flew and hired a car from Edinburgh and free car park was available Hotel was well equipped and comfortable staff were friendly and very helpful The only criticism is the dining room upstairs not a problem for us but could be for others

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear eugene51, Thank you for taking the time to let us know your thoughts about your recent stay. I appreciate that the dining room is upstairs but we have a lift to help with people with mobility difficulties. I hope you were lucky with the bookies! Best regards

"Very poor service"

1
21/02/2016

While in Perth at another event I popped in to the Queens hotel for a drink with friends and I am sad to say I have never had such bad service in a bar anywhere in the world. At approximately 9.30pm one member of staff totally ignored customers while she struggled to add up the days takings , why this was being done so early in the night I don't know. Eventually another staff member started serving customers but omg slow so slow it's was ridiculous. 1 drink was enough and we won't be back .

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Bruce 1964, You are quite right with your comments! Be assured that this action will not re-occur. Thank you for taking the time to post a review, although having a word with the receptionist on departure would also have been helpful to us. Regards

"interesting stay"

4
21/02/2016

staff are friendly & helpful, room 501 could do with floorboards being attended to,its like an old pirate ship but it gives " character i suppose " we enjoy the spa & pool, overall will be back. good value.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Harry B, Please be assured that we don't make any of our guests or shipmates walk the plank!!! I am glad that some squeaky floorboards will not put you off coming back. We look forward to seeing you again. Best regards

"Valentine's Visit"

4
21/02/2016

One night stay on a dbb rate excellent dinner from Valentines menu and breakfast Room very large and clean pleasant stay will use again. Hotel is central Perth across from railway station and few minutes walk from city centre. Swimming pool and sauna / spa very good

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Rover1966, I hope your Valentines stay was all you wished for. I am glad that you made use of our Leisure facilities - it's very popular with our quests. We look forward to welcoming you back in the future. Best regards

"Pleasant stay"

4
16/02/2016

A pleasant night in this Perth Hotel. Not too far from the centre but round the corner from a huge open space. Hotel was comfortable enough, room was clean and decent size. Bed was comfy. Breakfast was ok. The price for one night B&B was great. I'd use this place again.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Erzil, Thank you for leaving your recent review. I am glad we managed to make your overnight stay enjoyable. We look forward to welcoming you back soon! Best regards

"Valentines Delight"

5
16/02/2016

We have just returned from another stay at this lovely hotel and we had a fabulous time . There is only one word to describe the Valentines Dinner we experienced-magnificent . I would like to commend Kamil [ Polish chef ] and Blue [ Italian chef ] for their truly outstanding talents and for giving us a meal we will never forget , served to us by Kat and Rebecca , who are both charming and professional restaurant staff . I would also like to commend Nikki and Danielle at reception who are also lovely and most helpful . Paul , the maintenance man , is a star and Slaw , the kitchen porter is very pleasant . I can honestly say this was our best visit yet and the rooms were lovely as usual , with tea/coffee making facilities and top drawer toiletries in situ . My husband and young son were regular visitors to the swimming pool and I would highly recommend a visit to this jewel of a hotel , especially good for families . A huge thank you to all the staff of a first class establishment .

"One night of cosy comfort"

5
15/02/2016

My husband and I spent one night dbb on Valentine's day. Dinner was excellent and fantastic value with friendly and attentive service from the two waiting staff. Our bedroom was cosy and spotless, a lot of the hotel has had an upgrade and is looking very smart. We did not have time to make use of the leisure facilities, that will be for our next visit, and we will surely be back. Breakfast was enjoyable and freshly cooked.

"Girls weekend"

4
10/02/2016

we had a very enjoyable stay at the Queens Hotel It is well positioned for the bus and train station and about a 10 minute walk into the town. The staff were very friendly and helpful and all the facilities were as we expected. If we visit perth again we will return

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Claire M Thank you for your review. I am glad to hear you and the girls enjoyed your stay. Kind regards Mike Sheffield

"A bit disappointed "

2
09/02/2016

Having stayed in other best western hotels we thought this would be the ideal choice for our stay in Perth. Hotel looks good on the outside and has a handy carpark across the road . The reception staff were nice . Room was ok needs a paint bath and shower tired looking . Beds mattress was rock hard expect a sore back in the morning. Breakfast the next morning was a big big let down to the point we waited 50 minutes on our breakfast to appear . When we asked the very young waiter who muttered something walked off and never returned I finally got someone to give me a excuse of the kitchen ran out of food . Now surely a hotel of this size should have enough stock to support its guests . People were becoming impatient and the staff all seemed to go into hiding. There was no staff members or manager coming and giving an explanation of how we were all sat for 50 mins without food which we had paid for . When the breakfast finally arrived our toast was rock hard we asked for more which never arrived . The portions were child sized and would not feed a hamster . On checking we told our complaint to the reception who said ok we will take a note and someone will call you . Still waiting on the phone call . Will not be using best western again

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Ryan S Firstly my apologies with regards to breakfast but thank you for bringing this to my attention. It is certainly something I will be investigating with my management and kitchen team. This is certainly not acceptable and not our usual standard. I appreciate your review Kind regards Mike Sheffield

"Short weekend break"

4
09/02/2016

Although the hotel looks a little tired, the rooms were clean and the breakfast delicious. The main reception and dining room staff were very helpful and pleasant. The hotel is well situated, just 5 minutes walk from the centre. The leisure centre is well equipped. The room was lovely and warm. My only negative comment would be the guy on the leisure centre reception desk who was quite unfriendly and not very helpful considering I hadn't used the facilities previously. He needs some PR training and perhaps a spell in charm school!

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Sweeeetie Thank you for your feedback and take on your comments regarding leisure. kind regards Mike Sheffield - Director

"Nice hotel but dated"

3
09/02/2016

We stayed for 2 nights as we had a function to go to in Perth. We had an executive room which was a good size with a large comfortable bed. The decor in the hotel was very dated and in need of considerable reburbishment. Our room had chipped paint and scuffed walls, there was a mark on the carpet that looked as though it had been there a while. The bathroom had been retiled at some stage by putting the new tiles over the old ones which made them overlap the skirting board. The hotel was very busy on the Saturday night and the demand on the water made having a shower rather precarious as the flow came and went making the water temperature fluctuate hugely. The television was placed on the wall at a very odd angle which meant you could only really watch it properly from one place in the room. All that having been said the staff were great, warm and welcoming and eager to please. There was enough of a choice for breakfast and the cooked breakfast was very good. We ate in on the second evening and although there was not a large choice on the menu we had no problems in making a choice and enjoyed what we had. We did not have time to use the leisure club so cannot comment on that.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Jan T Thank you for your review of your stay. Your feedback is appreciated. Kind regards Mike Sheffield - Director

"Good hotel for weekend break"

4
07/02/2016

Just had a two night stay here, quick check in , very pleasant and helpful staff, breakfast very nice with a very good choice, pool,sauna, and steam room well worth a visit. Rooms warm, clean and quiet, wi-fi hit or miss in room but not much of an issue, will not have a problem staying again as the entertainment in Perth is good, good range of pubs with live bands and a very good indian restaurant ( Tabla)

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear jonboyK7085VR Thank you for the review of your stay. I am glad to hear you enjoyed our hotel and facilities. Kind regards Mike Sheffield - Director

"Ok for a place to sleep but not for a holiday"

3
04/02/2016

Stopped here as I needed somewhere quiet to make a call and wasn't going to make it home in time. Faint smell of urine in the bathroom. Couldn't figure out the shower, I think it was broken, so ended up with a bath. Friendly staff both at front desk and in breakfast area. Breakfast unimaginative with no greens and no organic anything. Good location next to the train station. Morrisons is a 15 minute walk. Wifi works well. Fairly priced for the UK, with a comfortable bed.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Arnold M, Thank you your recent review and the comments contained within. I actually thought our breakfast is better than most, with a selection of fresh melon and other fruits, natural yogurt, prunes and other fruits. Our cooked offering is highlighted by the latest super food black pudding. I am sure that had you requested a green salad of some description we could have done this for you. Your other points will be checked - it's great when our customers give us their feedback, but I wonder if you had made us aware at the time of your visit. We look forward to welcoming you back in the future. Best regards

"Good value for money"

4
30/01/2016

Stayed here one night with family. Warm welcome when we arrived at reception, staff were kind enough to give us an early check in which was much appreciated. We set up for afternoon tea in a little nook just off reception, got a wonderful selection of sandwiches plus scones with jam and cream and some cake. The server was happy to provide exta scones at no additional cost. Dinner was lovely, we ate in the bar so it was basic bar food but cooked fresh and generous portions. The spa area was great, nice ambiance very quiet and fully functional pool, jacuzzi, sauna and steam room plus a gym (which we didn't use) The rooms were basic but clean and had everything we needed. Breakfast had a continental buffet plus made to order cooked breakfast served to your table which was a nice touch. We had a great stay and the cost was very reasonable. Would visit again.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear WearetheSeatons, Many thanks for you recent review of the BEST WESTERN Queens Hotel - all of your comments will be passed onto my Team. I am glad we were able to make your stay memorable. Best wishes

"Great staff, shame about the beds!"

4
29/01/2016

I had stayed at this hotel before for business, and always found it to be a pleasant place to be, mainly because of the lovely, friendly staff; so when we were looking for a place to go for our bi-monthly spa break, I thought this would be a good option. Some of the previous reviewers are correct, the hotel is in need of some TLC; however as far as I'm concerned, service, quality of food and staff attitude are far more important than a lick of paint. The leisure area was lovely, well maintained and although small, contained everything we needed (except a machine for spin drying the swimsuits, which would have been very welcome). The pool is lovely, clean and although there were a couple of 'serious swimmers' in, there was still plenty of room for those of us who just wanted to enjoy a leisurely dip. The jacuzzi had been broken right up to a couple of days before we arrived but we did know about it because we had been following the progress on Facebook and thankfully it was fixed before we got there. The sauna door was still broken but that didn't spoil our visit. The gentleman who works at the leisure area, although not a smiley character, was nevertheless very pleasant, friendly and helpful. We decided to have afternoon tea instead of lunch and, after an initial confusion where they tried to serve us 'high tea' instead, the afternoon tea was pleasant; strangely enough there were three of us but only two scones and two cakes served. Rather than fight over them we asked for another one of each, which they provided at no extra charge. We had dinner in the bar rather than the restaurant, and the food was lovely; not a huge selection but if you wanted more choice you could eat at the restaurant upstairs, which had an extensive menu. We were happy with our bar food, the quality was good and although it took a wee while to come out, it was worth the wait. The rooms were pretty basic but I had requested a shower rather than a bath and I was provided with that. Unfortunately the beds were very uncomfortable; none of the three of us got a good sleep, and we all had aching backs next morning; a pity because I would suggest that was the only major fault with this hotel. Breakfast was cooked fresh and served to our table, can't complain about that, it was delicious. The location of the hotel is ideal; next door to the bus station and across the road from the train station, just a short walk into the city centre. Also plenty of parking is available for guests, so an easy location to get to no matter how you travel. Check in time is late, 4pm, but we were advised that if the rooms were ready early we would be able to check in early, and true to their word we got our rooms on arrival at 2pm. The free wifi was very welcome, but a bit hit-and-miss; I got a poor signal in my room but my girls had a great signal in theirs. The main reason for my giving this hotel 4/5 instead of 3/5 is the staff; without exception they were helpful, friendly, efficient and pleasant. They are a credit to the management and to Best Western in general. Even when there was a small hiccup at checkout next morning, it was sorted out efficiently and quickly, with an apology and a smile. Would i recommend this hotel? Yes, definitely.. Would I return to the hotel myself? Unfortunately not; the beds were just too firm for me (for all of us) and I had a sore back for days after we left. If you like a firm bed, this won't be a problem.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear mizliz_uk, Many thanks for your review regarding you stay at the BEST WESTERN Queens Hotel. Receiving in depth feed back is vital for our business and I take all of your comments on board. All Best Western hotels are individually owned and operated, but we are bench marked by Best Western with every review we get. We would be delighted to see you again at the hotel (if I can get you a softer bed). Best regards

"Really friendly & Professional."

4
27/01/2016

Rooms are outdated but still ok. However, the staff were really friendly and only too happy to help. 1000% better than The Station Hotel across the road, avoid that hotel at all costs. The breakfast was absolutely superb and cooked to order.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear PETER B, Thank you for your recent review of the BEST WESTERN Queens Hotel. Our strap line is "hotels with personality". It seems we do a great breakfast as well - just what is needed to set you up for a busy day! We look forward to welcoming you back soon. Best regards

"Lovely place to stay"

5
24/01/2016

Stayed here 1 night with my sister and young niece. Arrival - friendly polite staff. Check it was easy and only took minutes. Room - double and single bed, clean, good size, tea & coffee available, toilet was clean and lots of complementy shampoo etc Spa - everything was clean and in working order. Breakfast - again lovely friendly staff, nothing too much for them and cooked breakfast was lovely. Good hotel. Little dated but has traditional features. Well recommend and definitely stay here again.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Toshers, Thank you for taking the time to leave a review regarding your recent stay - I will pass on your comments to the Team. Many thanks.

"Great staff"

3
23/01/2016

Just spent Friday night at this hotel only bad point is rooms are tired and need a face lift I believe this will happen soon if it does I would go back leisure facilities are good food was great breakfast good value for money and tasty we were made very welcome and nothing was a problem well done to the staff at this hotel thanks

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear paddy04, Thank you for your recent review concerning your stay at the BEST WESTERN Queens Hotel in Perth. I will pass your great comments onto my Staff Team - it will be well received. Best regards

"Dated, Dark and Dismal"

1
17/01/2016

Website belies the truth. Stayed one night and that was more than enough. In fact we had considered leaving and going elsewhere but it was too late by the time of arrival. Reception was dingy, old fashioned and room was no better. The bed was uncomfortable and the bathroom cold and in a bad condition. The shower was not working properly. The leisure facilities were only partially available (the main reason for booking). The condition of this hotel put us off even attempting to use them. The staff were ok. COMPLAINING ABOUT THE STATE OF THIS HOTEL WILL APPARENTLY CHANGE NOTHING. AVOID.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
I can only apologise that the hotel did not meet your expectations. It is unfortunate that at the tome of your visit the jacuzzi is out of order as we are waiting on a pump being delivered which came in today and is just waiting on the engineers to fit. The sauna had to be put out of action as there was a problem with the door, the glass obviously has to be specially ordered and made to measure. As you can appreciate these are specialist items and the orders take time. It is unfortunate that both had had to be off at the same time. We have been updating on Facebook/Twitter regularly to advise of the progress of these issues. Kind regards Mike Sheffield Director

"STAFF THE BEST ASSET"

4
16/01/2016

This a three star hotel very close to bus and train station in Perth. Did not use pool etc. or restaurant for dinner. Breakfast was good although might have been hotter on the plate. Young staff very attentive and smartly turned out. Had some conversations with staff "out front" and they gave us some nice insights to the area. All in all a dated place but given the staff and location would not hesitate to stay again.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Thank you for your review of your stay. I am glad to hear you having such loving comments about our staff. Kind regards Mike Sheffield - Director

"Disappointed that Hotel advertises Spa Facilities and 2 out of 3 are OUT OF ORDER"

2
12/01/2016

Old style hotel which could do with an upgrade. Reception staff were lovely but that is as far as the compliments will go. Booked this on the basis that it offered "spa facilities", namely spa pool, sauna, steam room - 2 of which were Out of Order and according to staff, have been for quite a few weeks! Would be courteous if Best Western had highlighted this either on website or at time of booking. The gentleman at the pool reception was curt and grumpy - the changing rooms are beyond shabby! The linen in the rooms was clean but to walk into a bathroom with an "avocado" suite took me right back to the 70s!! You could hear guests walking about all night and sleep quality was rubbish. I did air my disappointment at reception but nothing was escalated, I then wrote to Best Western and the e-mail was forwarded to the hotel and I received an unacceptable response. I normally book Hilton Hotels but wanted Perth with spa facilities - I got Perth but not Spa Facilities - I will not book with Best Western again, not only because of the out of order sauna and spa pool but because of the way my complaint was handled. The manager questioned why I booked through Booking.com and not direct - I am not sure that is any of his business nor should make a difference!! Sorry Best Western but I'm going back to Hilton Hotels where they are up-to-date and have a far superior customer service.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear traceymac, Thank you for your review regarding your recent stay at the Best Western Queens Hotel. Perhaps now this will be the last time our paths will cross! As I expected you carried out your threat to post a bad review on tripadvisor - not an issue as I explained to you that I have the right of response in this global information arena. I am not going to belittle myself in getting into our conversation detail, but needless to say you write what you wish people to read as opposed to what actually took place. It would be fair to say your attitude having called my mobile phone could have been better. With over 40 years experience in this industry, I have dealt with a few complaints - it's part of our working day dealing with customers whose expectations have not been met - however the way customers display themselves verbally, in this case using words like "disgusted with your attitude", inferring that I lie about how long these facilities were out of order - will not be treated by me or most business owners with a kind ear. For the readers of this reply, the short story regarding our woes are - spa bath pump broke on Boxing Day, engineered called our at great expense on 27th, unable to effect a temporary repair, result spa bath out of order. Unfortunately he explained that all companies needed to effect a repair are now closed for the holidays! 2nd January sauna door broke through miss use, glazing company called on 4th, door ordered on the 5th with a 2 week delivery time minimum possible longer. If only the companies we deal with were like our industry and open 365/24/7! Messages regarding our unfortunate break downs were posted on our social media site, and to the most part all of our 350 strong membership and residents understand that these things can happen. During our conversation I apologised profusely for these services being out of order - fact. My written response to Best Western you described as disgusting - fact. Yet all this contained was apologies and an explanation. Yes I did ask why you would chose to book a branded hotel through a third party website, you said it was on price - not true I'm afraid, as booking direct will always get you the best deal. At this stage of our conversation, you seemed get even more irate stating that you were getting no where with me and slammed the phone down! Charming! The next day, a change of direction came from you by complaining to Best Western about me personally! It's a shame that does not work both ways - perhaps I should start a review site about unreasonable and rude customers who just what something for nothing - note to self - at no point during either your written comments or our conversation did you ask for compensation, all you did was lambast and criticise the hotel and me. But even after your attack on my professionalism and integrity I was still willing to offer you compensation by way of the Best Western Rewards. You since accepted this compensation - Best Western Hotels are the largest collection of hotels worldwide, which are independently owned and operated. Although may not have had a good experience in my hotel, it would not be fair that my brand colleagues should perhaps lose out on your custom in the future. Readers please note this was not mentioned in her review. Now to put things into prospective here. Yes it is an inconvenience to have a sauna and spa bath out of order and just have to make do with a steam room and swimming pool and gym - we are the only hotel in Perth to have these facilities - there are people all over the UK suffering from flooding for the last month or so - it kind of puts all this palaver into perspective. Best regards

"Not too bad on a whole "

3
10/01/2016

I have just finished my stay at best western queens hotel Perth and am disappointed that after both looking online and talking to someone on the telephone that no one could tell me that the spa and sauna facilities were not working, we were told by the leisure staff that this has been the case for several months which is Appauling that it is not displayed on the website, the pool and spa facilities are the main reason for my stay here and we couldn't even enjoy them. Staff were friendly and could see why we were a bit annoyed decor is extremely dated witch is a huge let down as the hotel has a lot of great potential. Beds are comfy and it's literally 5 minutes from the centre.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Zoe R, Thank you for your recent review. I would point out that our FaceBook site has a notification stating that these facilities are temporarily out of order. The Spa Bath pump failure occurred on the 26th December the Sauna door broke on the 2nd January - who would believe our luck. I am happy to say that now that our suppliers are back from their seasonal breaks, we should have the facilities up and running in a matter of days. Thank you for your other comments regarding your stay - we look forward to welcoming you back in the future. Best regards Mike Sheffield

"Last minute overnight stay"

4
09/01/2016

Reception staff were helpful, room was a good size and clean. Bathroom very dated and requires some maintenance. A good price at a busy time of the year. Didn't have breakfast so cannot comment. Good location next to train station.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Margaret, Thank you for taking the time to leave a review in connection with your recent stay. We look forward to welcoming you back in the future. Best regards

"OK for an overnignt business stay journey breaker"

3
06/01/2016

Clean rooms, friendly staff, bar prices high for poor level of choice and interrupted service , reception lounge bit unfriendly and decor dated. Having stayed here a number of years back, I would say this hotel has gone back a star since last visit, also taking account of the fact that I stay in Best Western Hotels on a regular basis here in the UK and on the continent, the Queens lagging quite a bit behind what I expect.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Ronnie L, Thank you for your review regarding your recent stay. Your feedback is vital to our business and I will take your points to our staff team for discussion. Friendly and helpful should be our buzz words for welcoming our guests. Best regards

"Lovely nights stay"

5
03/01/2016

Stayed here last night. Family of 4, 2 young girls. Don't be put off with first impressions. Older hotel. Plenty free parking outside. Smooth check in. Room on level 4 was spotless. Large. Very cosy. Asked for travel cot and two lovely maids came up straight away to set it up. Very helpful and nice. Excellent pool, warm water and loads of kids toys, floats etc. pool quiet so great for kids. Gym was dead too but never used it. Equipment looked on the dated side but plenty to choose from. Went to bar for supper, food was lovely. Really good. Food was on the slow side but worth the wait. Great wifi in room, managed to watch the darts on Sky go without any hiccups. Beds really comfy we all slept great, no noise. Shower fine in morning. Nice breakfast, made to order. Good choice. Used pool again once we checked out. Handy location for people using bus or train. Not far to walk into town centre. Would definitely return again

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Lynsaloria, Thank you for your review regarding your recent stay. I will all pass your comments on to the staff team. It's good that we can get good comments as well as negative to ones. We look forward to welcoming you back in the future. Best regards

"New Year package"

4
03/01/2016

This was a two night stay with friends to celebrate new year. We arrived on 31 and we had deluxe superior rooms this was on the 5th floor which is good as there is a lift. The room was fine with bathrobes and slippers and a good size bed. They had a gala dinner which was excellent and entertainment with dancing to all music there was a piper at midnight and this was enjoyed by everyone. The staff were very good smart and quick. On 1st there was a dinner also with entertainment, quiz, the same entertainer and karaoke. We had a good time. The breakfast was also good could not fault the service or food

"Christmas eve stay"

3
27/12/2015

My party stayed here from Christmas eve to xmas morning. I must admit we found it's location very convenient directly accross from the train station and beside bus station and a short walk to the centre. Im sad we never got to try the leisure facilities on offer such as the swimming pool which is unusual for a hotel in perth. Our room was clean with lovely shower and bathroom. The room was slightly dated but that is all cosmetic. The beds were comfortable and staff friendly and helpful. The following morning we had breakfast which was very nice and waiting staff excellent. We will stay here again.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Thank you for your review. We are glad we made your short stay with us a comfortable one. Kind regards Mike Sheffield - Director

"XMAS WORKS DINNER"

4
15/12/2015

Had our works Xmas lunch, which was very good, three courses, service was great, settings in dining room were pleasant. Had a few drinks in lounge bar nice surroundings. Would recommend, When we were leaving it was starting to fill up with other groups, looks like it's a popular place for functions.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Glad you enjoyed the festivities, hope you see you again in the New Year. Kind regards Mike Sheffield

"Served a purpose but no more"

2
01/12/2015

I stayed here at the weekend, its easy to access being close to the station, the rooms are spotlessly clean - housekeeping are by far the best performing department! The receptionist was busy chatting to her friend when we arrived, i seemed slightly inconvenient for her to check us in but thankfully she did. No instruction as to where the room was or the lift or where breakfast was served or if we could have dinner. So we found the bar and had dinner - again the staff were more interested in their social lives than the customers. We felt we were in the way. We did get a good night sleep, the beds were very comfortable and the shower was good in the morning. The Wifi connection wasnt good so we couldnt do any work before our meeting. We eventually found where breakfast was, again the staff were too interested in each others conversation to be interested in serving our breakfast. The choice of cold buffet was however good. At check out - you guessed it the receptionist was on the phone to her friend - luckily we had pre paid so didnt need to disturb her. All in all - beautifully clean, some maintenance required but a serious amount of staff training is needed.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
I am so sorry and very disappointed to hear this about the staff. This is definitely not the normal standard and will be speaking to management regarding this. My apologies again for the lack of customer service you experienced throughout your stay. Kind regards Mike Sheffield

"Great food and lovely staff - very friendly and efficient. A bit quirky but go with the flow!"

4
25/11/2015

Whilst first impressions are important - it does not always do the place justice. A bit dated in decor but a warm welcome, bed comfy and bathroom fine. The dinner was delicious and the best bacon, potato scone and perfect poached eggs for breakfast. thank you one and all.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Thank you for your review of your stay. I am glad to hear received a warm welcome and enjoyed your stay with us. Kind regards Mike Sheffield

"Hotel could do with some maintenance."

2
25/11/2015

Stayed 2 nights at this hotel. Staff were great and very friendly. The room we stayed in on the other hand, was a bit of a let down (rm 412) The window in the room did not close correctly and let in the cold air (was a very cold night) and noise from the road out the front. We were also woken at 5 in the morning by the sound of the guests in the room above, walking around, the floor boards were very noisy. Didn't say anything to hotel staff as didn't want to complain, but this sort of think should be noticed in the day to day running of the hotel

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Sorry there was a problem with your window, but know that you have brought this to my attention I will have this addressed. Thank you for giving your feedback on your stay Kind regards Mike Sheffield - Director

"good experience"

4
15/11/2015

good hotel in an excellent location, near to train station and also has their own parking. excellent food. staff very friendly. a lovely quiet nights stay. lots of little extras offered at no cost. very welcoming

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Janet T Thank you for your review, I am glad to hear you enjoyed your stay. Kind regards Mike Sheffield - Director

"Cozy is an understatement"

2
12/11/2015

We stayed here for the last night of our 8 night vacation in Scotland. The lobby staff were extremely friendly and accommodating, allowing us to leave our luggage behind the desk because we arrived too early to check-in, and allowing me to use the front desk computer to print boarding passes for our flight. However the pluses end there. The room was extremely small, so small that we could not open our thee suitcases on the floor and there was no place to open them. The room was also extremely hot. We had to open the window and were then awoken before first light by TWO trash collection trucks. We ended up eating in the first floor lounge because everything in Scotland closes at 5:00 and there was no place to get snacks. We ended up paying over $18.00 for 2 mediocre cheeseburgers and we only drank Pepsi.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Kimberely C Thank you for sharing your experience with us. It's always good to hear feedback from customers, the good and the not so good. Kind regards Mike Sheffield - Director

"Homely Hotel"

4
10/11/2015

My wife and I spent 2 nights at the Queens Hotel in Perth, enjoying a couple of bar meals during this time. Breakfast was excellent and hot, served on hot plates. The room could have been a little bitter but for our stay was adequate, warm, clean and welcoming. We would recommend staying here to anyone and we would use it again.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear AnTa123Y Thank you for reviewing your stay with us. we hope to see you again soon. Kind regards Mike Sheffield

"Good hotel, Friendly staff, Good location"

4
07/11/2015

I stayed here for 3 nights for a political conference. I had to make a last min booking but thankfully i found this hotel!! I drove from Glasgow all the way to Perth. I found the hotel car park spaces very accessible and safe. I found the staff very kind, very friendly and always making sure you're enjoying your stay. I had a delux room - very clean, modern, tv etc. Bathroom needs an upgrade i guess but overall excellent room. Bed v comfy! The cooked could be a lot better, did expect it to be top quality but it was so so. Overall i'd give this place a 7.5/8 out of 10

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear glasgowlad2015 Thank you for reviewing your stay with us. I'm sorry to hear that you weren't impressed with the breakfast, I am surprised as this is something we are often complimented on. Kind regards Mike Sheffield - Director

"Worth a Visit"

4
06/11/2015

This hotel is well worth a visit. The staff are extremely helpful, the food is great, the beds very comfortable, the leisure facilities are a bonus and the fact it has it's own car park is definitely a point scorer. It is in close walking distance to town, the railway station and the bus station.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear ddebbyw Thank you for your review, I am glad to hear you enjoyed your stay. Kind regards Mike Sheffield - Director

"Distinctly Average"

3
02/11/2015

Stayed for 1 night, and to be honest that was enough. Very dated hotel both in public rooms and bedroom. Was kept awake most of the night with banging doors and creaking floorboards whenever anyone moved around in surroudning rooms. Ate in the bar and again it was nothing more than average - The Rosemary Lamb burger that I had was on the dry side and could have done some additional mayo / dressing, which we were not offered and as the bar staff kept wandering off there was no one to ask. The pool, sauna and steam room were all good, and although we did not use it the gym looked pretty well stocked with equipment too. Like the other public rooms the changing rooms were tired. Breakfast was good with a good choice of both hot and cold items. All in all - average!

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear gfisher25 Thank you for your review your feedback is appreciated. Kind regards Mike Sheffield - Director

"Tired Hotel; Friendly Staff; Good Food"

3
29/10/2015

This Hotel is in desperate need of refurbishment (everything in my room needs replaced) and, despite friendly staff, a decent bar meal and a good breakfast; I wouldn't book this hotel for a leisure trip. OK for 1 night business stay but no more.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Inverclyde Thank you for the review of your stay, your feedback is appreciated Kind regards Mike Sheffield - Director

"Yet another visit"

4
24/10/2015

We stayed twice, first for 3 nights and second for 2 nights, Pool and Leisure is as good as it always has been on previous trips. We had a room on floor 4 which was quite noisy with the traffic in the mornings. There was a Curling Reunion on so lots of people for breakfast, which was speedily and efficiently served. Our second stay was on the 5th floor which was very quiet, room 503 is the best in the hotel ! The staff were all very efficient and pleasant as usual. Evening meals in the restaurant are limited as the menus don't change. We will go there again next trip up to Scotland

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Mike H Thank you reviewing your stay with us. I take on board your comments with regards to the menu, there should be daily specials which as the title indicates, should change daily but I will speak to Chef regarding this. Kind regards Mike Sheffield - Director

"Business stay"

3
23/10/2015

Generally the stay was ok. Very noisy at the rear of the building. Staff were very helpful and friendly. Food was above average and I would definitely eat there again. Hotel rooms are just a bit dated, certainly the one I stayed in.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear 196kays Thank you for your review, your feedback is appreciated. Kind regards Mike Sheffield - Director

"Hotel with good leisure facilities"

3
19/10/2015

Reason for selecting the hotel was the leisure facilities. Not disappointed with leisure facilities. Hotel was clean and functional. Staff were friendly. Central location and close to train and bus stations.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Patrick S Thank you for your review, I am glad you found the Leisure Facilities to your liking. Kind regards Mike Sheffield - Director

"Hen Weekend"

4
19/10/2015

For my hen weekend we booked into this hotel for 1 night stay - 6 twin rooms. One room did smell strongly of smoke - receptionist suggested it was our clothing (we are all non smokers) but did transfer us to another room - much better. Clean rooms but décor dated, but for what we paid you couldn't complain! Breakfast dining room quite small but good breakfast on offer. After a lovely swim and sauna we had afternoon tea arranged also in the hotel. Lovely spread of sandwiches and cakes. Could have been more attentive with the tea/coffee - we had to keep asking for. Overall a good hotel with good facilities, even if they are a bit dated

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Hi Poppy450 Thank you for your review. I am glad you and your party enjoyed your weekend. I take on board your comments regarding the afternoon tea and will be speaking to the staff and management regarding this. Kind regards Mike Sheffield - Director

"Great break"

5
19/10/2015

My mum & I were on a 2night break at this hotel.It was very comfortable & ideally situated for the shopping area. The staff were excellent & very attentive The barman was very kind to my mum who has some mobility issues. He helped her up the few stairs to the dining room The food was wonderful & very well presented.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Jacqs A Thank you for your review, I am glad to hear that you were well looked after by the statff. Kind regards Mike Sheffield - Director

"Good Hotel and central location"

5
18/10/2015

We booked this hotel as a last minute deal for two adults and two teenagers for the night. Included was use of leisure centre. We all had an enjoyable night in Perth and kids loved the use of pool. Although some decoration required in leisure centre, facilities good. We had a good night sleep and a great choice for breakfast and staff excellent and informative. We also had a parking space for our car, good size car park. We also used the bar on site to get some snacks for kids in the evening. Nice hotel with good atmosphere.

"Lovely stay"

3
16/10/2015

We just returned from a 2 night stay in the hotels family room. Room was very clean although we felt it was small for 2 adults 2children. Spoke with reception who said they had no bigger rooms available. There was a sign in bathroom stating we were unable to use bath due to plumbing issues. Blind in bathroom was very badly stained. We loved the swimming pool which was very clean. Very friendly and helpful staff. Breakfast was lovely. I would be happy to stay again if there was at both goer room.

"Enjoyed our stay"

4
15/10/2015

We recently stayed at the hotel for the second time so thought I would write a review. Great place the food was lovely and plenty of choice especially the breakfast and desserts. I would also recommend the fish and chips. The staff are all very helpful and friendly nothing was too much trouble for them. The rooms are spotless although bathrooms wee bit dated due to style of the hotel. But excellent leisure facilties and right next door to bus and train station. The centre is also 10 min stroll. I cant wait to go back :)

"Disappointing"

2
04/10/2015

Went for a working lunch and experienced unfriendly and uninterested service in the bar area, sticky tables, dirty teacup and unsatisfactory food - avoid chicken salad wrap! I will not use this hotel for business meetings again.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear K20GBM I am very disappointed to hear this and will be speaking to the management regarding this. I would be grateful if you could contact me directly at the hotel to discuss this issue with you further. Kind regards Mike Sheffield - Director

"Good Location"

4
01/10/2015

Pleasantly surprised . Rooms very clean and bed comfortable. Staff very nice. Hotel very near bus station and train station. Short walk into town centre. Only problem was having to wait until 4pm to check in.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Anne C Thank you for your review. We do try and allow guests into the rooms early but unfortunately if the hotel was particularly busy this is not always possible. We are more than happy to look after any luggage if guests want to go out for the day or they can use the Leisure Facilities too. Kind regards Mike Sheffield Director

"Start of a short holiday"

4
29/09/2015

On checking into the hotel we were made very welcome. Overall our room and bathroom was a good size, warm and comfortable. A complimentary bottle of red wine and glasses was waiting in our room, courtesy of the hotel. We had our wedding reception at the Queens Hotel, in 1970 followed by a celebratory lunch on our 40th Anniversary and as this was our 45th year together we went back to actually stay in the hotel.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear Highlander63_11 Thank you for reviewing your stay with us, I am g;lad you enjoyed your stay. And congratulations again on you 45 years together. Kind regards Mike Sheffield - Director

"Dated hotel"

3
29/09/2015

Booked an overnight here with my fiancee, the room cost £90 for a standard en suite double, the hotel and the room was very dated and in my opinion, in need of some upgrading, breakfast was just passable, not the best for the price we paid Will I go back, no Would I recommend it, no

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear mcass123 thank you for leaving a review of your stay, your feedback is appreciated Kind regards Mike Sheffield

"Excellent overnight stay"

4
23/09/2015

We had a 1 night stay and found that the staff we sooooooo helpful. Although rooms are not usually ready till 4 pm, they had asked at time of booking what our approx arrival time would be and a room was ready for or arrival. Reception staff were so welcoming, polite and helpful. The room decor was bit tired but everything was absolutely spotless and the bed was very comfortable. We had lunch in the bar and I can honestly say the burger was the best I've tasted, pure beef. Our breakfast was excellent and again the staff were lovely. I would recommend staying at this hotel and we will definitely be back.

MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Thank you for your review of your stay, I am glad that the staff looked after you well. We use a local award winning butcher and can agree that the burgers are very tasty. Kind regards Mike Sheffield - Director