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Best Western Hotel Beachside Resort, Pensacola Beach

16 Via de Luna Drive, 32561-2004, Pensacola Beach, United States - See on a map
Best Western Beachside Resort - Exterior The Best Western Beachside Resort is ideally located in the center of Pensacola Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Beachside Resort puts guest’s just steps away from the brilliantly white sands and emerald green waters of Pensacola Beach. All 130 guest rooms feature ultra-soft bedding over both queen and king mattresses to help you recharge after a day of fun in the sun. Each amenity, from the rooms to the pool deck, have been carefully selected to offer guests seamless comfort and excitement during their stay. The beachfront pool deck includes breathtaking views of the Gulf of Mexico, two pools, a hot tub and a splash pad to keep guests swimming with joy from sun up to sun down. Fish Heads, the on-site restaurant and bar, makes jumping from the pool to happy hour a breeze. Curl up by one of the two fire pits outside when the sun goes down and let the sounds of the Gulf waves provide the perfect background music. The Best Western Beachside Resort is also conveniently located in the heart of Pensacola Beach, which makes walking to all of the hottest bars, restaurant and attractions quick and easy. Experience Pensacola Beach the way it was meant to be.

Best Western

Hotel Beachside Resort

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 42 guest reviews
NOTE ISSUED
Excellent
15
Very Good
10
Average
5
Poor
6
Terrible
6
REFER TO NOTICE
Business Business
0
Couples Couples
7
Family Family
26
Friends getaway Friends getaway
4
Solo travel Solo travel
2
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great"

4
melissasC1230MM, Marissa, Illinois 14/08/2019

I was a little worried about the mixed reviews. I liked the fact that it was beach access and that we could got to the resorts next to us and enjoy thier activies. We could also use the pool & etc at the Holiday Inn to the Best Western.. It was also a great value.We actually stayed an extra night and they gave it to me for the discount price I got on Hotels.com.The hotel has just been remodeled. They only thing that maybe a problem for some people is that the room was smaller than most. It was fine for me & my husband. The staff was friendly and service was good. It is also close to the pier.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi Melissa, thank you for choosing Beachside Resort and for taking the time to leave some feedback. We're really glad to hear you were able to explore our neighboring properties and that you were able to spend some extra time with us. We're disappointed the accommodations were a little small and we hope you were able to enjoy some quality fun & sun during your visit. We sincerely appreciate your patronage and look forward to welcoming you back to paradise soon. -Bradley D.

"Great Location & Value"

4
User 12/08/2019

This resort is more than just a room. Beach in the backyard, lots of pools at between neighboring hotels, resteraunts onlocation, and included breakfast. Walking distance to stores and shops and other activities.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi mwilso353654, thank you for the nice feedback! We are elated that you were able to explore the area or just lounge around the property making some fantastic memories of paradise. We are grateful for your patronage and look forward to welcoming you back soon. -Bradley D.

"Love this place"

4
sarahann2019, Austell, Georgia 10/08/2019

I have now stayed 3 times with the hotel. I love this place-i do think is a tad but over priced now with the renovations but still love it overall. I recently just learned they are now friendly with the neighboring hotels which was cool to use.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi sarahann2019, thank you for the nice words. We'd love to let you know our prices do fluctuate seasonally, so we'd love the opportunity to welcome you back during the perfect time of year for you. -Bradley D.

"Pleased"

4
lorent482, Edmond, Oklahoma 10/08/2019

I'm sure that anyone can find something to complain about if you look hard enough, however, I feel that there is so much more positive about this place than the little nitpicky negatives. From the start, we were greeted very promptly and even given better rate than originally quoted. We got additional towels on a few occasions since we were there for the week and most times they were brought to us on the first request. Everyone who we encountered that worked there were pleasant. Our room overlooked the pool and beach and always were greeted to that amazing view each time we left the room. We will likely come back to this hotel the next time we come down here for our vacation.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi lorent482, thank you for choosing Beachside Resort and coming in with an open mind. We are glad you had some great interactions with our team and that they were able to fulfill your requests in an expeditious manner. We are also glad you were able to make some great memories of beautiful beach views, and we hope you'll be back to see us again in paradise soon. -Bradley D.

"Best place ever"

5
DEIDRA H, Tampa, Florida 10/08/2019

Just love this place. This was our second year for family vacation. Love the rooms, breakfast and being able to use the lazy river over at the Holiday Inn. Everyone is so friendly and always want to make sure our stay is a memorable one.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi DEIDRA, thanks for the incredible review! We are simply over-the-moon that we were able to exceed your expectations during your family vacation and that you were able to explore and make some great memories in paradise. We sincerely appreciate your patronage and look forward to seeing you all back again soon. -Bradley D.

"Extreme disapointment with this hotel"

2
Bethel L, Ferndale, California 07/08/2019

Highly disappointed with this establishment for many reasons: Musty smell in room including soggy carpet, Dust accumulation on lamps & shades obviously in need of a good wipe down, microwave with rust inside too funky for use, bathroom sink that didn't drain properly. This location was meant to be a relaxing vacation for my daughter and I on our annual vacation. The website stated "Let the Sounds of the Gulf waves provide the perfect background music". Instead the loud music surrounding all pool areas outside of our room provided loud obnoxious music from 9 am until 10 pm. Also stated a a "100% SMOKE-FREE HOTEL" - guests were sitting outside their rooms smoking which left us no choice but to walk through the stream of smoke to get to the elevator for our walk to the beach. I would have rated this hotel with a one dot (terrible) however the check in registration was courteous and the restaurant personnel were very helpful with a special request. Oh...and the beaches here are beautiful.

"Horrible Room Service!"

1
User 31/07/2019

First day - bad room service! NO cleaning at all! Second day - after I reported the bad room service experience from day 1, STILL NO difference. No towels provided, no shampoo, NO CLEANING! Taking the trash out and making the beds was the only thing done on day 2. This hotel is on the beach so naturally sand will be brought into the rooms even when you rinse off before walking up into your room. I had to make yet another report. The housekeeping team needs training!! They don't know what needs to be cleaned and they specially don't know how to resolve a bad report of room service. Front desk staff did send someone to clean our room and I had to show her what she didn't do which was evident as sand was everywhere in the restroom and throughout the room. I strongly believe that being provided with a clean room makes for a great vacation experience which we were not provided with as of today. We have two days left in our stay that I am not looking forward to! I sure hope the hotel staff makes an effort to avoid a repeat of this horrible experienced for the remainder of our stay!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, travelerHR. Thank you very much for your candid review of your recent stay at our hotel. Your feedback about housekeeping is extremely valuable to us as we strive to improve with each and every stay. I will be sharing your feedback with our team so we can better train our team. I hope you enjoyed yourself in our newly renovated hotel. We'd love to welcome you back in the near future. ~Jessie

"Bad Choice"

2
User 30/07/2019

Attempted to check in at 4. Was told room was not ready and could not give an estimate of when it would be available. Asked for any other rooms that were ready and was told there were none available. At 4:30 I called corporate to complain, immediately was given a Gulf view room. No hot water in shower the entire stay, yet there was hot water in the sink, only 2 towels for a 4 person room, dirty paper coffee cup someone dropped outside our door was never picked up the entire stay, trash under outdoor hammocks, rude front staff. The only positive is the location and that you have access to the pool from the Holiday Inn next door.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello PensacolaNative59, thank you for reaching out to us about your recent visit. We are really disappointed to hear there was a delay with check-in and that the solution to put you in a Gulf room proved to be inadequate. We take all of our guests' feedback to heart because it's comments like this that help us improve, and we have already moved this along to our team. We sincerely apologize we did not create an incredible experience for you and hope one day we have the chance to welcome you back to paradise for a truly remarkable time. -Bradley D.

"Great location, filthy room"

3
mdwyer719707, Lawrence, Kansas 21/07/2019

We could not get our room cleaned. The maid told us we have to ask for service at the front desk, "they do not tell you that when you check in". Front desk and checkin were great. Breakfast great, wonderful location. Room was filthy with leaky A/C on mildewed carpet. Pools and beaches were wonderful and you can use neighboring pools at Holiday Inn and Hampton.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi mdwyer719707, thank you so much for choosing Beachside Resort and for taking the time to share your experience. We're glad to hear your check-in went smoothly and that you were able to get a good breakfast before a day of fun & sun and. We are very disappointed and extremely sorry about the issues with housekeeping, leaking AC and carpet. It's comments like these that help us improve and we will pass this along to our team immediately. We are truly grateful for your patronage and hope one day we have the chance to welcome you back for an incredible time in paradise. -Bradley D.

"Great pool/poor rooms"

3
User 17/07/2019

The pool and beach area were great and the restaurant on site was delicious. However, the room was dirty and smelled musky. The carpets felt like they weren't properly cleaned. The beds were uncomfortable. The pool area tables were sticky with food and drink our entire stay. We felt dirty. The staff were not very attentive and seemed agitated. We didn't feel it was worth the fight to complain for a two day stay.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello Voyage719516, thank you for choosing Beachside Resort and for taking the time to share some great feedback. We are absolutely thrilled that our location was perfect for putting your toes in the sand while grabbing some great bites at our restaurant Fish Heads. We are extremely disappointed and truly sorry about the issues with the beds, carpet, outside tables and negative interactions with staff. We take all of our guests' candid comments to heart so we can always strive to provide an incredible experience and we apologize this was not the case during your stay. We will be passing this helpful feedback along to our team immediately and hope that one day we get the chance to welcome you back for a truly extraordinary experience. -Bradley D.

"Perfect beachfront"

5
Lori E, Metairie 16/07/2019

This hotel is located directly on the beach. It offers everything you need for an enjoyable stay. They have 2 pools a splash pad for small children a beachfront restaurant/bar and the front office ladies Susan and Tonisha street you like family. It is also one block from the boardwalk

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi Lori, thank you for the nice words! We are delighted to hear our location was perfect for exploring the area or just putting your toes in the sand. We are also glad to hear the kiddos had plenty of opportunities for fun & sun, and we definitely look forward to letting Susan and Tonisha know they made a great impression on your stay. We sincerely appreciate your patronage and look forward to welcoming you back soon. -Bradley D.

"Our little piece of Heaven!"

5
User 13/07/2019

We have vacationed here for years. I'm loving the renovations and access to the other properties , especially the use of the lazy river. The staff is exceptional in service and always go above and beyond to make our stay pleasant.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello Departure323916, thank you for the incredibly kind review! We are absolutely delighted to hear we exceeded your expectations at every turn and that you had some great interactions with our team. We sincerely appreciate your patronage and cannot wait to welcome you back to heaven soon! -Bradley D.

"Fun for the whole family"

5
User 12/07/2019

This was our first family vacation. My son is 10 and had never seen the ocean so we decided to plan a trip. We all had a great time. The hotel is right in the middle of the strip so we were able to walk every where and there is so much to see and do. Obviously we spent most of our time in the ocean or pool but there are plenty of varieties of places to eat and shop.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi ecross694639, thank you so much for sharing your incredible experience with us! It absolutely warms our hearts to know your family was able to make some incredible memories during your stay and that you had the opportunity to explore the area or just put your toes in the sand. We look forward to letting our team know your visit was truly perfect, and we hope we can welcome your family back soon. -Bradley D.

"Horrible vacation, deeply regret"

1
User 10/07/2019

Don't get me wrong but it's hardly a beach-front resort, I can't even give it 2 star rating because this is a cheap and dirty place. I deeply regret I brought my family there for vacation: No Internet! Free-WiFi? What's the point if Internet is not working?! 24/7 snack bar - you will hardly find something after 10 AM. No room cleaning (tipping doesn't help too much), always dirty towels and mold in the room. I thought this kind of hotels can be only seen in a movie but I was so wrong..Thank you Best Western for ruining our family vacation. Please consider at least partial refund for my stay.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello WIN, thank you for reaching out to us about your visit. We are very sorry about the issues you had during your visit including location, poor Wifi, unclean linens, and housekeeping. We take all of our guests' candid comments to hear so we can always strive to provide an incredible experience and we apologize this was not the case during your family's recent visit. We will be sure to pass this along to our team immediately and hope one day we might have the opportunity to welcome you back for a truly incredible time in paradise. -Bradley D.

"Blood found on my sheets upon arrival"

1
Happiness54575114918, New York City, New York 07/07/2019

After notifying the hotel staff, they offered to remake the bed, even though the blood had soaked into the mattress. Their decision was to give me another room and remake the bed for the next patron. I feel horrible for whomever that is.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello Happiness54575114918, we sincerely appreciate you bringing this to our attention so we can address the issue immediately. We hate that you had this experience and apologize for the unacceptable condition of your room as it is our top priority to create an exceptional experience for our guests. Please connect with us directly should you have further concerns Again, thank you for letting us know and hope to have another opportunity to welcome you back for an amazing stay. -Bradley D.

"Failed Holiday"

2
User 07/07/2019

Based on staff responses, services were compromised due to influx of vacationers staying for the 4th of July weekend. Funny thing is that what I was charged was never compromised, in fact I paid over and beyond due to a last minute reservation.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Tour52666921459, thank you for reaching out to us about your recent visit. We are extremely disappointed and truly sorry for the negative experience you had. We have already passed along this valuable feedback to our team to address immediately. We sincerely appreciate your patronage and apologize again for the failed holiday. -Bradley D.

"Terrible room service"

1
User 06/07/2019

Our room was not serviced three of the nights we were there. One of the times it was “serviced” the beds were not made all the way, the floor was not vacuumed, and only two fresh towels for four people. Breakfast and coffee ran out everyday too

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Wanderer11347815636, thank you for reaching out to us about your recent stay. We are very sorry to hear about the issues with housekeeping and will be sure to pass this valuable feedback along to our team. We wholeheartedly apologize for these issues as well as with breakfast. We are grateful for your patronage and truly hope we have the opportunity to welcome you back again one day for a remarkable visit. -Bradley D.

"Relax and enjoy"

5
User 04/07/2019

The staff was great, breakfast was very good nd the room was good. Being located right on the beach was amazing and convientent nd the amenities were awesome and very enjoyable for the kids and adults specially since you can also use the amenities at the Holiday inn next door during your stay. We will definitely be going back soon.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Crystal, thank you so much for choosing Beachside Resort and for taking the time to share your incredible experience! We are absolutely delighted you had such an awesome time during your visit and we simply cannot wait to welcome you back soon. -Bradley D.

"Family Vacation"

2
User 04/07/2019

Unfortunately we had to relocate to a different room halfway into our stay due to a significant amount of mold found in the room. We were trying to figure out why our daughter, who has asthma, kept needing her inhaler more than normal. While this was extremely frustrating and took away from our vacation the staff was quick to help resolve the issue. Otherwise, our stay was enjoyable and the resort was nice. It was nice being able to use the pools of three other hotels too.

"Exactly what I thought"

5
Jennifer M, Harvey, Louisiana, United States 03/07/2019

I was a little nervous about staying here after reading some of the reviews, BUT it turned out to be a great hotel and great location. You can walk to a lot of restaurants and bars. And the restaurant attached, Fishheads, has a nice breeze and drinks. Also, you connected by a bridge to the Holiday Inn and the Hilton. I would definitely stay here again. Very quiet at night, beds comfortable.

"Loved our vacation!"

5
User 02/07/2019

We've stayed here the last 7yrs and don't regret anything! It's the perfect spot with a family with kids and everything you need is there: great restaurant (FishHeads), splash pad, pool and BEACH! And now that you can go to the 2 neighboring hotels and enjoy what they have! Absolutely genius! Can't wait for our next vacation!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Trail02440916654, thank you so much for choosing Beachside Resort and for taking the time to share your incredible experience! We are absolutely delighted you had such an awesome time during your visit and we simply cannot wait to welcome you back soon. -Bradley D.

"Family friendly and close to the beach"

4
Navigate64935970831, Rolla, Missouri 02/07/2019

I loved the pool area and how close it was to the beach. Fish Heads provided wonderful drinks and good food. We went as a family with children and it was a wonderful environment. The staff were very nice and accomodating.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello,Navigate64935970831, thank you so much for choosing Beachside Resort and for taking the time to share your experience. We are thrilled you were able to get in some great pool time as well as some great grub at our on-property restaurant, Fish Heads. We sincerely appreciate your patronage and kind words and hope we will be seeing you back soon. -Bradley D.

"Fantastic hotel"

5
User 27/06/2019

My family had the best stay at this hotel. Perfect location on the beach, and walking distance to everything you need. Good breakfast every morning. Fish Heads, the restaurant on site, was great. We ate there several times. Awesome bar and drinks too. Very happy with our stay. Will definately be back. Perfect for families with kids. We felt Very Safe and Comfortable.

"Spend the extra 20$-40$ and stay somewhere else. "

2
nicholef19, Denver, Colorado 17/06/2019

This motel is on the beach with direct access to the gulf. You get a wrist band that grants access to adjoining resorts pools. I stayed in room 356 and had the same problem with the toilet as another reviewer. I called immediately once we got into the room and noted this issue. Within 2 min maintenance man was up there to show me how to get the toilet to flush and not run continuously. You had to remove the lid and hold a plastic piece up. His response was that he could show me how to get it to flush or I could call him each time-but that he was off soon so it was my choice. Said 1st; the part had been ordered 3wks ago; 2nd he just was in there “oiling” said piece and 3rd it had been “jerry” rigged previously and worked fine for a few months. It's obvious there are issues with the toilets here. Spend the money to repair. I would not stay here again. Bed was uncomfortable, but tolerable. When you pay 200$+ a night you would expect a toilet that works and at least a soft bed.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Nicole, thank you for choosing Beachside Resort and for taking the time to leave us some valuable feedback. We are delighted you were able to spend some time at our neighboring resort in addition to our Gulfside retreat. We are very disappointed and extremely sorry about the issue with the toilet. We take all of our guests' candid feedback to heart so we can always strive to provide an incredible experience, and we apologize this time we missed the mark. We will be alerting our team immediately to this issue and hope that one day we may be able to welcome you back for a truly extraordinary experience in paradise. -Bradley D.

"A1 Customer service and accommodations"

5
User 16/06/2019

Lina and Tosha was extremely helpful on our brothers trip to Florida. They both made sure that I was giving the best rate possible and also gave helpful advice on where to visit around the city. The rooms were very nice and the rear of the hotel was very nice as well

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Robert, thank you so much for choosing Beachside Resort and for taking the time to leave such a nice review. We are absolutely thrilled that your accommodations were clean and comfy, and we definitely look forward to letting Lina and Tosha know they made a great impression on you. We are truly grateful for your patronage and can't wait to welcome you back again soon. -Bradley D.

"Reasonable price for a resort feel"

5
tiedrose, Birdsboro, Pennsylvania 14/06/2019

For the price of a hotel downtown, you can stay here and feel like you're in a resort town! I was traveling to Pensacola for business and decided to spend my last day on the strip. I called ahead to try to get in early and they gave me the first room they had cleaned! My room, 104, was off the breezeway and I feared I would hear people walking back and forth but I didn't hear much! This place has everything- 3 pools, including a kid zone, beach access and a great restaurant and bar on site! You basically don't have to leave. The rooms were fine, updated appropriately. The one gripe was that the toilet did not flush. I had to hold the handle for a good 15 seconds to get it to work. I can't imagine having more than one person in the room and have this issue. Highly recommended. Totally beat my expectations!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, tiedrose, thank you for choosing Beachside Resort and for taking time to leave some nice feedback. We are absolutely thrilled we exceeded your expectations during your business trip, blurring the lines between business and pleasure! We appreciate the feedback about the toilet and appreciate your providing us with your room number so that we may address this issue immediately. In the meantime, we'd like to thank you again for your patronage and let you know we look forward to welcoming you back to paradise soon. -Bradley D.

"Memorial Day Vaca"

4
Discover27872730436, New Orleans, Louisiana 05/06/2019

Overall the stay was amazing. Both pools were smaller than expected which during Memorial Day weekend could be a challenge. It was also a very kid friendly hotel, with a splash area for kids and smaller pool for kids. I would not suggest this hotel if you're a couple looking for a quiet or romantic getaway. A plus was that they partner with the hotel next door so that you can enjoy their pool as well and their lazy river. That pool is also filled with kids so beware. Love kids but I don't have any of my own yet and would've like to know this. The beach is a short walk and the hotel provides a few chairs and umbrellas at no charge. If it's a busy weekend or holiday you might want to get there early to snatch one. The price was a little higher than I would've wanted to pay for this type of hotel but it was Memorial Day weekend which I didn't pay attention to when I booked because I just needed to get away. Otherwise its reasonably priced. The hotel staff were accommodating and stayed out of the way unless needed. The pools close at 10 I believe but if you're not too rowdy you can swim pretty much all night undisturbed. We swam until 4am one night without any problem.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Discover27872730436, thank you very much for choosing Beachside Resort and for taking the time to leave some great feedback. We are thrilled you were able to take full advantage of our great Gulfside location. Our prices do fluctuate seasonally, so maybe we can welcome you back for a serene stay when school starts back, yet while the fun & sun is always present on Pensacola Beach. -Bradley D.

"Not a great hotel for the price "

2
User 04/06/2019

my husband and i stayed there but the room doesnt look any like the pictures has so manny issues, the toilet didnt flush, hairs on the shower the parking lot its so full of people even not staying in hotel only the good thing they have are the pools, prefer to pay a little extra in a better hotel honestly

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, 43alejandrag, thank you for reaching out to us about your visit. We are very disappointed to hear that we did not exceed your expectations during your visit and that there were some issues with parking, toilet, and general cleanliness of your shower. We take all of our guests' candid comments to heart so we can provide exceptional service, and we apologize this wasn't the case during your stay. We will pass along this valuable feedback to our team to address your concerns immediately. In the meantime, we sincerely hope that you'll consider staying with us again one day in the future so we can provide you with an extraordinary experience in paradise. -Bradley D.

"Vacation "

4
User 04/06/2019

The hotel was clean newly renovated. Friendly front desk staff and the ability to walk over and use the holiday inn resort pool was nice also. The only bad thing was it does not have private balcony other that that it was a nice stay. One other thing is the bathtub and the sink do not drain well.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, 137nathanc, thank you for choosing Beachside Resort and for taking the time to leave some valuable feedback. We are glad to hear our team made a great impression on you. We appreciate the feedback about the balcony, bathtub, and sink. It's comments like these that help us improve, and we'll be sure to pass these comments along to our team. In the meantime, we truly hope you'll be back to see us again for an incredible experience. -Bradley D.

"Nice location, nice hotel BUT parking issues, no maid service, and roaches"

3
Beth B, McMinnville, Tennessee 04/06/2019

The location of this hotel is great with a great splash pad and pool. The rooms looked clean. HOWEVER, I had a roach drop from the ceiling onto me while in bed. They have a parking problem from people not staying at the hotel using the hotel parking. The cleaning service did not come and change towels the entire trip.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Beth, thank you for staying with us and for taking the time to share your experience. We are delighted you were able to explore the area with ease or simply lounge around our great pool area. We are very disappointed and extremely about the issue with the unwanted guest as well as challenges with parking and housekeeping. We will be passing along this incredibly valuable feedback to our team to address these concerns immediately. In the meantime, we would like to thank you for your patronage and let you know we'd love the opportunity to welcome you back in the future for an extraordinary experience. -Bradley D.

"Nice vacation spot!"

5
User 03/06/2019

This was a last-minute vacation decision. I was very pleased with this hotel the area and Pensacola. I had a Gulf View and swimming pool right outside my door. This isn't one of those tall 20 story hotels. You can get from your room to anywhere within minutes the restaurant/bar, pool and beach.This is my forever destination spot in Pensacola!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Freedom05618911615, thank you very much for choosing Beachside Resort and for taking the time to leave some awesome feedback! We are delighted we were able to accommodate you on such short notice at our little piece of paradise. We sincerely appreciate your patronage and simply cannot wait to welcome you back again soon! -Bradley D.

"My review"

3
User 29/05/2019

Best Western Beachside Resort was ok. I liked the area we rented from and also the price. The people who work their don't value you the customer. This place has amazing potential. I was disappointed in them not cleaning my room my entire stay, and the manager attitude when I picked up my reservation.

"Great Stay!"

5
michaelharper2018, Montgomery, Alabama 23/05/2019

Room was freshly renovated, everything was new and great! Breakfast was good, Owner has recently opened a walkway between the Holiday Inn Resort next door so we could enjoy the pool there also! Great area for kids to play at the splash pad. Fire pits were great to sit around after dark and enjoy the night air.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, michaelharper2018, thank you so much for choosing Beachside Resort and for taking the time to leave us some really nice feedback. We really appreciate the kind words about the improvements, and we are thrilled you were able to explore the area with ease or simply lounge around our little slice of paradise during the daytime and evening hours. We sincerely appreciate your patronage and look forward to welcoming you back again soon! -Bradley D.

"Awesome back portion of this property on the Gulf"

4
jonesreilly, Fort Myers, Florida 17/05/2019

We saw the front of this hotel and after we checked in did not expect what a fantastic "back yard" to the Gulf we got to enjoy. The tiki bar, swimming pools, water playground, hot tub and firepits were a great surprise. We wished we could have stayed another night.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hey, jonesreilly, thank you for choosing Beachside Resort and for taking the time to leave some awesome feedback. We are thrilled that we were able to exceed your expectations at our little piece of paradise. We sincerely appreciate your patronage and hope we can welcome you back again very soon. -Bradley D.

"Pensacola Beach"

5
User 17/05/2019

Great property and location. All staff was helpful and courteous. Easy access to the beach and the pool area was clean. At night the fire pits were especially nice. Many places within walking distance of the property.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Schyler, thank you for choosing Beachside Resort and for taking the time to leave such a nice review. We are thrilled that our location was excellent for exploring and that our team made you feel warmly welcomed. We sincerely appreciate your patronage and hope you'll be back to see us again soon. -Bradley D.

"Incredible place!"

5
Dena S, Hammond, United States 14/05/2019

I highly recommend this place! Everything was clean and well kept and there was always a staff member present anywhere we went at this hotel! I never saw a staff member without a smile, and each and every one of them acknowledged me and my family!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Dena, thank you for the kind words! We are over-the-moon that your visit with us was exceptional, clean and welcoming! We are really excited to let our team know they made you feel at home during your stay, and we can't wait to see you and your family back again soon! -Bradley D.

"Decent Hotel on beach. Great Customer Service"

4
alexacucinello, Slidell, Louisiana 13/05/2019

This hotel is great for the price. It's right on the beach, the pool is nice, and there is a splash pad for the kids. The free breakfast was decent and their was plenty of seating. The front desk staff was super friendly and had great customer service! The rooms are very dated and humid but the beds weren't bad and it was clean. If they would put some fresh paint on the walls and ceiling it would be a 5 star hotel to me. :-) My family had a great time!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, alexacucinello, thank you so much for choosing Beachside Resort and for taking the time to leave us some valuable feedback. We are delighted that our location was perfect for exploring the area or just putting your toes in the sand. We're glad to hear our team made you feel welcome and that you were able to get in a great breakfast before some fun and sun. We're disappointed to hear about the comfort level of the room. It's comments like this that help us always improve, and we definitely hope that we can welcome you and your family back again soon! -Bradley D.

"Disappointed"

2
Happiness13401784704, Cleveland, Tennessee 10/05/2019

The most positive point is the outstanding pool area. 2 pools, huge separate child area with water sprays coming from fish, animals, palm trees, etc., hot tub, fire pit, tons of chairs and numerous hammocks. The negatives were darkness of room, poor daily cleaning, minimal fresh daily towels, NO daily restock of cups, soap or toiletries; only what was supplied on day of check in. Breakfast was only fair. Building is older (previous Day's Inn), freshly painted, but still dated looking. Room was small and dark. Wall unit air conditioner was very loud. Elevator floors were filthy! Probably would not return to this hotel. The price did match what we received.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello Happiness, We want to sincerely thank you for taking the time to leave us this feedback. We find it extremely valuable as it gives us the opportunity to grow and improve. We are pleased to hear that you enjoyed our pool area but are very sorry you were disappointed with your room quality, cleaning, and breakfast. We intend to use your comments as a chance to improve and we hope that your next stay with us will be a much more enjoyable experience for you. Thank you for your time!

"Girl's Trip Weekend"

4
Vacaymomma02, Picayune, Mississippi 06/05/2019

We stayed here May 2-5 and had a great time. The room was clean and looked like it had recently been renovated. The hotel grounds were nice and very clean. Staff was friendly and accommodating. There is a restaurant on site that is pretty good and reasonably priced. The pool area is good and the fire pits at night are very nice too. We would stay here again in the future.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Vacaymomma02, thanks for choosing Beachside Resort and for taking the time to leave us a nice review. We are excited to hear your stay was nice and we look forward to letting our team know they made you feel welcome. We appreciate your patronage and look forward to having you stay with us again soon. -Bradley D.

"Overall I would recommend"

4
shannonp357, Thibodaux, United States 06/05/2019

The only reason I did not give this review a 5 star is because the rooms smelled like someone had smoked in them before us. We stayed here for a cheer competition with my daughter and her team. The rooms were average but the amenities are the location are great. The restaurant is between the rooms and the beach. so the kids could just run up and grab a quick bite and then head back to the beach or one of the twp pools. If you have small children they will LOVE the splash park, its HUGE. Also at night the large fire pit and chairs were awesome for some adult time. In walking distance to the boardwalk and several other restuarants. The restaurant at the hotel was delicious and not expensive. I would stay here again but I would bring my diffuser.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, shannonp357, thank you for choosing Beachside Resort and for taking the time to leave us some valuable feedback. We are delighted that we could welcome the competitors and their families to our little piece of paradise with plenty to do on and around the property. We are disappointed about the smoke smell in your room. It's comments like this that help us improve, and we will definitely pass them along to our team so we can address them immediately. in the meantime, we sincerely appreciate your patronage and look forward to welcoming you back again soon! -Bradley D.

"Pretty good"

4
shannonm780, Harrodsburg, Kentucky 04/05/2019

Rooms were clean, quiet and well stocked. The beds were also nice. The pool area is great for all ages. A vice nice kiddie pool and hot tub. The only negative I have and it is not much of one is the “ocean view” rooms. True, they are ocean view but this is an open balcony hotel which means you can't sit on your balcony in privacy and admire the ocean. Tip: save your money and don't get the ocean view room. Nice hotel and I would stay here again.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, shannonm780, thank you so much for choosing Beachside Resort and for taking the time to leave us some great comments. We are delighted that you enjoyed our pools and comfy bed. We're disappointed that we missed the mark with the view, and we sincerely appreciate your feedback on that aspect. We sincerely appreciate your patronage and look forward to welcoming you back again soon! -Bradley D.

"Beast beach trip our family has had!"

5
Freedom13240516391, Lenoir City, Tennessee 04/05/2019

2 convenient pools and splash pad kept the kids very entertained. Short walk using the private walk way puts you on the beach fast! Attached Fish Heads restuarant and bar had all we needed all day. Staff was great. Fire pits, pools, cornhole,splash pad, beach...to much fun!!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hey, Freedom13240516391, thank you so much for the incredible review! We are so thrilled that the entire family had a blast during your visit and that you were able to explore the area with ease. We love hearing that our team made a great impression on your stay, and we hope you'll be back to see us again soon! -Bradley D.

"Nice Spring Break"

4
Kellee88, Walton, New York 27/04/2019

We stayed here four nights over Spring Break. It is a small “motel style” resort with an amazing property. The small room was clean, the beds were ok, and the bathroom was small; however, the property's pools, splash pad, and beach front made our stay awesome! We enjoyed the full complimentary breakfast and Fish's Head restaurant in the building beside the beach. Eating breakfast with an ocean view was an amazing experience. Also, the boardwalk is a quick walk away. We didn't get a chance, but if you ask for wristbands at the front desk, you can use the lazy river and heated pools at the hotel next door. I do wish the pool was heated or that the hot tub worked during our stay. Overall, the room was ok, but I found this property perfect to enjoy Pensacola beach and Florida sunshine!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Kellee88, thank you for choosing Beachside Resort and for taking the time to leave us some nice feedback. We're thrilled that your accommodations were pristine and that you had plenty to do on and off the property. We're really sorry you weren't able to take advantage of our hot tub, and we are definitely in the process of getting it up and running ASAP. We sincerely appreciate your patronage and hope that we can welcome you back to paradise again soon! -Bradley D.

"When you look to the left and right"

3
Lanelle R, Semmes, United States 24/04/2019

Well, my stay was just okay. When i arrived at the hotel, you could tell renovations were taking place. So as i went in my room, there was a wet feeling. So i was thinking maybe they just cleaned my room. So I left and went shopping and came back and my room still had a wet feeling. I thought the room needed a few hours to cool off. But it never did. I also moved the curtain back and their was mildew on the curtain as well as the bedskirt. I didn't see the mildew on the bedskirt until my last day. Just so happen, the general manager was there and i told him(Chris D.). He said "Oh you should have told us the first day. I was shocked, I felt like I was being blown off. I would have changed rooms but when i checked in, the front desk clerk told me there were only two rooms left . I'm wasn't looking for anything from Best Western but to bring attention to the issue. However, the breakfast area was nice, the waitress was friendly and we also received passed to the Holiday Inn to use their pool, lazy river and have access to their grounds since the hot-tube was not working. The green airbands stick out like a sore thumb. We had access to the beach and Best Western grounds were always clean and the staff was friendly.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Lanelle, thank you for staying with us and for taking the time to leave us some valuable feedback. Firstly, we are delighted to hear that you were able to enjoy a great breakfast with incredible service. We are very disappointed to hear about the disruptions with our renovations and the issues with the general state of the room, and we are especially disappointed to hear that you did not feel as though your comments were being heard. We take all our guests' candid feedback to heart so we can always provide incredible service, and we wholeheartedly apologize this was not the case during your recent stay. We will pass along your comments to our team, and in the meantime sincerely hope we can welcome you back again soon for a truly extraordinary experience. -Bradley D.

"Relaxing stay"

5
OnAir21657457354, Colorado Springs, Colorado 24/04/2019

Our stay here at the Best Western Beachside Resort was so great. We relaxed and enjoyed ourselves. If we needed anything entire staff were ready to help. They all were very friendly and informative. This was a perfect vacation.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, OnAir21657457354, thank you so much for choosing Beachside Resort and for taking the time to leave some great feedback. We are delighted that our team made a great impression on your stay and made sure your stay was extraordinary. We sincerely appreciate your patronage and can't wait to see you back again soon! -Bradley D.

"Good Value"

4
User 23/04/2019

I loved it was right on the beach and it has a restaurant onsite. The location was great and we had many activities available close by. It would be a good hotel to bring your children or just a nice week end getaway.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Explore37005969482, thank you so much for choosing Beachside Resort and for taking the time to leave some great feedback. We are delighted that our location was perfect for exploring the area or just relaxing around the property and dine with us at our awesome beachside bar. We sincerely appreciate your patronage and look forward to welcoming you back again soon! -Bradley D.

"Favorite place to stay at the Beach!"

5
User 17/04/2019

Love it here! Everytime we go to Pensacola this is where we stay!! Highly recommend! Great family hotel!!!! Rooms are always clean and the staff is great!!! Love the fire pits and the hammocks! Plus it's right on the beach!!!!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Traveler27176338763, thank you so much for the incredible rating and review! We are simply delighted our hotel was perfect for the entire family and your accommodations were clean and comfy. We sincerely appreciate your patronage to Beachside Resort, and we look forward to welcoming you back to paradise again soon! -Bradley D.

"Business and pleasure"

5
User 12/04/2019

Great place for families. Beach is close with rental chairs and umbrellas set up for you. Nice to have the bar so close with restrooms as well. Love the refrigerator and microwave. Cute splash pad for kids

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Quest61610104607, thank you very much for choosing Beachside Resort and for taking the time to leave us an awesome review! We're thrilled you and your family were able to put your toes in the sand just steps from our back door and place to grab a refreshing beverage. We sincerely appreciate your patronage and look forward to welcoming you back again soon! -Bradley D.

"Great views and value"

5
User 08/04/2019

Booked this hotel last minute b/c it was a good value. I noticed that it had just been recently renovated. From the lobby to the pool to the restaurant was outstanding. The decor was beachy and inviting. We will be back soon!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hello, Inspire175669, thank you so much for the kind words! We are thrilled you chose us as your home-away-from-home and that we were able to give you a warm welcome. We sincerely appreciate your feedback about our property, and we can't wait to see you back again! -Bradley D.

"Kid friendly"

4
User 04/04/2019

Front desk staff was very friendly! I did have an issue with my room, but the staff resolved my issue within a timely matter. I love the pool area, because it is kid friendly. It is easy access to the beach!

funandmemorable, Guest Relations Manager at Best Western Beachside Resort, responded to this review
Hi Resort31735273144! Thank you for taking the time to share this with us. We are happy you had a wonderful time and enjoyed our friendly staff, our pool area and location. I'm glad your situation with your room was resolved quickly too! Thanks again and we hope to welcome you back again for another great time. See you soon. -Heather

"Great spring break trip"

4
Heather J, Atlanta, Georgia 03/04/2019

The hotel was very nice and the location was great. It was a small hotel which I appreciated. My girls and I had a great time on our vacation. Breakfast was good and the fish tacos at dinner time was great too. The staff was very helpful and we really enjoyed ourselves. Would definitely come back.

funandmemorable, Guest Relations Manager at Best Western Beachside Resort, responded to this review
Hi Heather! Thank you for taking the time to share this with us. We are excited you had a wonderful time and enjoyed our location, our breakfast and your fish tacos. It's also great you loved our staff and will be back! We can't wait to welcome you again for another great time. Thanks again. -Heather

"Small hotel with great bay and ocean views"

4
Wander60798929813, New Albany, Indiana 27/03/2019

We love the location. The ocean is the view on one side of the hotel with that fabulous blue green paradise color and the bay is on the other with views of sail boats and parasailing. Only 3 stories so no long elevator rides. Easy stair access too. This was our first time since Best Western had taken over. Built a restaurant on the ocean side and improved the 2 pools, and jacuzzi, added a splash park, fire rings with chairs around them, hammocks and boardwalk access to the ocean to protect the dunes. It has more of a resort feel now. But for me it is always about the view and easy access to the pier, restaurants, and easy drive to Fort Pickens and other beaches.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Wander60798929813, thank you very much for choosing Beachside Resort and for taking the time to leave us some nice feedback. We are thrilled that our location was perfect for exploring the area or just simply lounging with your toes in the sand. We sincerely appreciate your patronage and look forward to welcoming you back again soon. -Bradley D.

"A Diamond in the Rough"

5
User 27/03/2019

We headed to Florida for a much-needed vacation not realizing it was Spring Break. After calling around and finding EVERYTHING was full or overpriced, we called this Best Western Beachside, Pensacola Beach and found Felicia who said, "Come on over! We have rooms!" WOW what a relief and what a FIND! This small (129) room hotel was right on the beach and perfect. Two pools plus a kiddie wading pool, hammocks, fire pits and hot tub. The view from our third floor room was gorgeous. Clean, fresh, this hotel is perfect for families. From the desk help, Miss Susan and Miss Latosha, to the cleaning staff, everything was great.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Explorer702916, thank you so much for choosing Beachside Resort and for taking the time to share your experience with us! We are over-the-moon that we were able to accommodate you at our awesome beachside spot and that your view and our amenities were the perfect fit for your stay. We really look forward to letting Susan and Latosha know they made a great impression on your stay, and we hope we can welcome you back again very soon! -Bradley D.

"Perfect location"

5
User 12/03/2019

We only stayed one night but wish we'd stayed longer. Lots of great places to eat and the beach was gorgeous. We had their complementary breakfast at Fish heads which was well stocked and pretty tasty!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Aww, Christy, we're sorry to see you leave, too! Thank you so much for choosing us and for taking the time to leave such a nice review. We are delighted our location was perfect for exploring the area in the short amount of time you spent with us, and we certainly hope you'll be back to see us again soon when you can sit a spell.

"Excellent place"

4
User 28/02/2019

This is our second time here in less than a year. It is clean, convenient, and cozy. The first night the hot tub was as cold as the ocean, but things happen. The second night it was back in working order. Housekeeping is on it and friendly. We will be back again, for sure.

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, pamela898510, thank you so much for your continued loyalty to Beachside Resort and appreciate your taking the time to share your experience! We are delighted that we were able to provide you with a slice of paradise with your clean, comfy accommodations. We're glad to hear the hot tub was functioning properly on your second night, and we apologize for the inconvenience. Thank you again for your patronage and we can't wait to welcome you back again soon!

"Vacation!!"

5
User 25/02/2019

Courtney is the best! Made my stay here rock solid!! I will be back again! First trip to Florida and it was a 10! You won't miss out! The beach is beautiful and the bar has little birdies that drop by! You will feel relaxed and happy!

funandmemorable, Online Concierge at Best Western Beachside Resort, responded to this review
Hi, Ashley, thank you so much for the nice words! We are absolutely thrilled that you chose us for your voyage back to the Sunshine State and had such a great time! We look forward to letting Courtney know she was a rock star as well as welcoming you back soon for another relaxing stay in paradise.

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