Best Western Hotel Inn of Payson, Payson

Room was noisy with AC unit making loud noises, hard to sleep. Fan in bathroom didn't work. They tried to repair, but still didn't work. Should of replaced it with a new one since we were there for 3 nights.

Guest Relations Manager, General Manager at Best Western Inn Of Payson, responded to this review
Hi Rory , Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We apologize that you experienced an inconvenience with the fan maintenance issues and the noise of the HVAC. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Traveled on impulse and found ourselves in Payson on memorial weekend without reservations. Yeah being spontaneous usually works out that way This was available at a premium from the advertised $174. Expected that would happen. The clerk at check in wasn't friendly, she had a problem with people who live at the same address having 2 different last names. Room was clean and it's off the drag by a little so at least we got decent night's sleep. As usual the curtains didn't completely close and the light outside the window kept Kathleen up. The normal trick of using pant hangers to clip them shut, was hard as the hangers were made not to be removed. A little elbow grease cured that. In the morning opening the curtains before fully dressed was s problem as there were no shears so the car parked in front of the window had a view directly in. The motel six down the street was $199, (notice a pattern here) i figured spend the $30 and get a better quality room, right... Wrong I've stayed at a lot of places and for $229 i got screwed. I mean one serving of coffee for 2 people, and when we went to open it it completely tore spilling coffee all over the floor. This used to be a quaint town with reasonable prices, but we won't be back to this hotel or this town . Show Low, Pine-Top Flagstaff all are better choices

Guest Relations Manager, General Manager at Best Western Inn Of Payson, responded to this review
Hi Unclepaulie, Thank you for taking the time to complete our survey and share your experience! We are happy to see the rating and to read the pros of your experience; yet we regret to hear that you weren't thoroughly impressed with our staff. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve. Please keep us in mind for your next stay in the area.

Great room accommodations, clean, good size, dinner restaurant (steak) was awesome, breakfast was ok, location great, away from the busyness of downtown Williams, the music was great at dinner, great selections, looked like the poutdoor pool would be inviting in the summer

Guest Relations Manager, General Manager at Best Western Inn Of Payson, responded to this review
Hi Abnme, We can't thank you enough for your five-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are happy to hear that you enjoyed our breakfast! We look forward to welcoming you back during your next stay in the area

this hotel is in a great location. lots of food places to go to and even bars in walking distance. the room was very clean however the springs on the bed was loud. they have a indoor pool too. breakfest was ok but small area to sit. but overall stay was great.

Guest Relations Manager, General Manager at Best Western Inn Of Payson, responded to this review
Hi Roam, We can't thank you enough for your five-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. It is also important to us to hear from you on the bed issues that you experienced so that they can be quickly addressed. We look forward to serving you again!

This hotel is very clean and the staff was great to work with and extremely accommodating! Breakfast was amazing with many options to choose from. I would highly recommend this hotel to others and I will definitely stay here again.

Guest Relations Manager, General Manager at Best Western Inn Of Payson, responded to this review
Hi monicaF9003JU, Your five-star review means a lot to us! Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation of our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

The hotel was in a great location with lots of restaurants nearby. It also had many hiking trails close by. The room was clean and spacious. The staff was friendly and helpful for recommendations. Would enjoy going back.

Guest Relations Manager, General Manager at Best Western Inn Of Payson, responded to this review
petzykidd88, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. We are grateful for your positive review and for withholding your valuable recommendation of our hotel to others.

Hotel super easy to find, right on the main road. Kind of in a tough spot between a Burger King and apartments. Room really nice and clean and bathroom had to be recently updated. All super nice. Close to a good place for a meal and easy access to everything up in Payton!

Guest Relations Manager, General Manager at Best Western Inn Of Payson, responded to this review
Donna G, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It means so much to us to hear of the success of our staff efforts to provide a clean, comfortable and accommodating experience. Yes, our hotel is located within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again!

Clean accommodations. Very friendly staff. Great hot breakfast with waffles, eggs, sausage. There were healthy options for my husband " boiled eggs, yogurt, toast, and muffins. I got the sofa bed and it was quite comfortable. Staff provided the extra towels and linens we needed right away.

Guest Relations Manager, General Manager at Best Western Inn of Payson, responded to this review
Hi jodi534, Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation on our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

We really enjoyed our stay here. Our room was very clean and beds were very comfortable. One minor quibble was that the placement of furniture made it a little cramped. Breakfast was excellent. The checkin and checkout was a breeze.

Guest Relations Manager, General Manager at Best Western Inn of Payson, responded to this review
Sunil B, Thank you for taking the time to let us know how you enjoyed your stay with us! Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit

This hotel cuts corners and does NOT recognize Diamond members. I did not get my bottle waters. I was told I had to pay $40 a night for an upgrade which I was never asked to pay for an upgrade at any other BW. I realize upgrades are not mandatory for Diamond or Platinum members but every other BW I've stayed at treated us like royalty. This hotel didn't care what level you are. The bathtub in my room was extremely slippery. I fell out of the bathtub my back hit the toilet and had a very large painful bruise on my back the next day. I let the front desk know I fell and was told nonslip bath mats are available upon request. I've never had to request a bathmat at any hotel, let alone a BW. I've stayed at BW for years and this was one of the cheapest non caring I've stayed at. The staff at the front desk was helpful and friendly.

Bobby Patel, General Manager at Best Western Inn of Payson, responded to this review
156lilianh, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. We appreciate that you have taken the time to let us know areas where we can do better. We are contacting the tub company to see what their suggestions are to deal with the slipperiness. Again I apologize.

Hotel was great for the price. Rooms were quiet spacious and affordable. Indoor pool was a great bonus. Only negative has nothing to do with the hotel but Payson. I just wasn't impressed with the restaurants around town.

Guest Relations Manager, General Manager at Best Western Inn of Payson, responded to this review
Mark G, We can't thank you enough for your five-star rating and were so glad that you enjoyed the value of our hotel! It means a lot to hear from guests who are satisfied with all of our services and amenities. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Great hotel with attentive staff and comfortable updated rooms. The staff is awesome! The bed was wonderful! The location was a convenient location in town. This Best Western will be my choice whenever I stay in Payson.

Guest Relations Manager, General Manager at Best Western Inn of Payson, responded to this review
GlendaGlenda777, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

This hotel is in a good location on the main street of Payson. The staff is helpful. The rooms are clean and the bed was comfortable. The carpets in the hallway could use a good clean or replacement. Overall the hotel could use some upgrading. They were working on the roof 7am-3pm while we were there. Room price was competitive.

Guest Relations Manager, General Manager at Best Western Inn of Payson, responded to this review
Hello Jan J, Thank you so much for your compliments, rating, and review of our high housekeeping and hospitality standards. It is so rewarding to hear that we were able to provide a comfortable and we are glad that you found our location to be convenient on the main street of Payson. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

This hotel is located near the center of Payson. It's a two-story hotel with interior corridors. The rooms are fairly large and clean, with all the usual amenities. The desk clerk was friendly. The breakfast offerings were somewhat limited, due to COVID-19 restrictions, but it was acceptable.

Guest Relations Manager, General Manager at Best Western Inn of Payson, responded to this review
Buzzhombre, Thank you for bearing with us while we have restrictions regarding our breakfast service. We hope to be back to normal someday soon. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Yes, we are located near the center of Payson. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Just stayed one night. Room was okay but no view of anything but parking lot and bright light at night.. Breakfast was a grab bag when the other best westerns were serving full breakfast. Overpriced for what you get.

Guest Relations Manager, General Manager at Best Western Inn of Payson, responded to this review
jlbaker55, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Good rates and clean and good services will recommendto any body traveling to Payson Arizona. Lots of restaurants around lots of good places to eat. There is also a Walmart store down the street that be useful.

Guest Relations Manager, General Manager at Best Western Inn of Payson, responded to this review
edgargarcia1986, Thank you for your kind comments and 5 star rating! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money . We look forward to welcoming you back during your next stay in the area.

We stayed at this hotel in February and returned again. The room is spacious, clean, comfortable including the bed, couch, desk & chair, lots of plug ins, full bathroom, refrigerator microwave, enough closet space mirrors - a great place for some r & r. They advertise a full breakfast but because of Covid only give brown bags for breakfast - coffee available 24/7.

GOOD: Steven, the gentleman who checked us in was EXCELLENT! Very personable and speedy. Room was clean and everything worked well. BAD: The hotel has been renovated and looks good...not real useful furniture, but it looks good. Due to Covid, there was no hot breakfast served (which I totally understand). However, the breakfast they did serve in a small brown bag consisted of a 6 oz yogurt, small apple, and an over-processed really gross muffin. It came with plastic silverware and a napkin that was wrapped so tight we could have used a flame on it and made a prison shiv! Of course, they did NOT charge less for the hotel room - kept the price the same even though they didn't have to serve a hot breakfast! During this same trip, we stayed in another hotel and they offered cereal, yogurt, bagels, muffins, etc - a MUCH better breakfast. We used the hot tub and asked for pool towels - they were threadbare and the size of a postage stamp! They were unraveling and so thin you could see through them! There is a sign on the pool door (it's an indoor pool) that says to dry off completely before leaving...good luck with that! I'd say whoever runs this hotel REALLY needs to upgrade their services if they want to compete.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
michellewp, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your feedback regarding the breakfast, towels are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. Please keep us in mind for your next stay in the area.

When we checked in, the staff at the front desk were excellent. They went above and beyond. Coffee 24/7 and it's good. Very clean. Motorcycle friendly. Don't hesitate to book a room here. Payson is a beautiful place and the Best Western is a great place to stay.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi jeremyr232021 , Greetings from Best Western Inn of Payson. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

My wife and I decide we needed a night to our self's. The staff were great, the property and room was very clean , the in room jacuzzi was very romantic, and the room was comfortable and snug. We will defiantly be going back.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi bobaz1966 , Greetings from Best Western Inn of Payson. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

The hotel is in like new condition. The room was well appointed and very clean. The front desk person was extremely polite and knowledgeable. They have parking available for trucks and trailers as well.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi bakerboy333, Greetings from Best Western Inn of Payson. Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to impress you again during your next visit and we thank you for sharing your experience.

Room was clean, comfortable and just enough for our needs. The staff was wonderful with helping us with any of our needs or issues. We will use Best Western again based on this experience. Love the indoor jacuzzi and pool.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi MichelleH8457, Greetings from Best Western Inn of Payson. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

We are traveling home after my grandpa's memorial. Shelly at the front desk was awesome and very accommodating, even pointed us to a great place for dinner! Check in was a breeze, especially since we booked it last minute. Our room was quiet and at the back of the hotel. We had the whirlpool room, and it was so needed after a long wknd and driving in from OK. Room was clean and bed was moderately comfortable. Would definitely recommend!

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi skitles, Greetings from Best Western Inn of Payson. My thoughts are with you during this time. I am so sorry for your loss. Thank you so much for your kind comments and review regarding your most recent stay with us It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

The pictures made the rooms look modern and up to date however they were dirty and dingy in real life. Chipped paint, broken window locks, hole in window glass, grimy light switches and a vinyl floor so dirty my brand new socks were black by the end of the day. Would not stay again.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi bucktj86, Thank you for your review, your feedback and your comments regarding your stay. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. We will act on this complaint seriously and will fix all problems as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Nicest staff friendliest guests. I enjoyed the cleanliness of the hotel. The pool was nice to relax in at night. I enjoy that Bobbi and Pauline know my name and treat me so well. You guys ROCK! Thank you for making my visit so nice.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi kerrykayzwiener, Good day! Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! I'm especially glad that you enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Have a great day ahead from Best Western Inn of Payson management team.

Our room was very clean and so was the lobby. Staff was friendly and efficient and gave very good directions for walking to a restaurant. We were also advised to watch our step since it had snowed the night before. Breakfast was OK and definitely not the worst we have had since Covid-19 protocol has been in place.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi evl671, Good day! Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving you again in the future! Take care and stay safe as you travel back home.

The BW team took great care of me during a recent winter storm that delayed my journey home. They found me a room, let me check in early and at no time did I feel that I was inconveniencing anyone. They were great! My room was spotless! I would recommend this property to anyone traveling to, or through, the Payson area.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi rlinville418, Good day! I can't begin to tell you how much we enjoyed reading this review and thank you for sharing this five star review of our hospitality and service. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip. Have a great day ahead from Best Western Inn of Payson management team.

Everything from the last minute call (checking rate and availability) to check out was amazing!! Mike is AWESOME! The only thing was the door to get in the room was broken, just a good push to open without the key but it locked from the inside. We checked in at 2am driving from California so it was late and we were tired to complain about the door. The room was super squeaky clean, even before we Lysoled the room down.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
TaritaRae89, Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We also appreciate your feedback regarding the door, we will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We look forward to serving you again!

I have stayed in hotels and worked in the hotel industry for over 30 years. I am very picky about staying at any hotels. This hotel exceeded my expectations. Very clean. Very nice staff. I highly recommend if you travel to Payson Arizona this is the place to be. The Payson chamber of commerce recommended this hotel to me. I was overly pleased!

Tina M, General Manager at Best Western Inn of Payson, responded to this review
CeceliaVisitingAngel, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will happily share your comments with our staff and we look forward to seeing you soon!

We were attending a classic car event with our car and Bobby Patel (manager) saved us a very "safe" parking space for our car by parking his personal car in the space until we arrived to the hotel at the end of each day to reserve the space for us. Talk about going above and beyond for customer service!!! The room was very comfortable and clean. Best hotel experience ever!!! We will definitely be staying at the Best Western, Payson from now on!

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi dscj12020, Greetings from Best Western Inn of Payson. Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Kind regards!

Traveling from LA area stopped in Payson for the night. Great room with jacuzzi tub, king bed and fireplace in wall mounted next to the bed. Refrigerator, microwave and coffee maker. Brown paper bag for breakfast. Nice, quite and clean.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi Dpd370, Greetings from Best Western Inn of Payson.Thank you for letting us know how impressed you were with our jacuzzi tub, king bed and fireplace . It means a lot to hear from guests who are satisfied with all of our services and amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Stayed a few nights, room was very clean. Parking available was very good. Front desk people were friendly, especially Bobbi. (hope that was his correct name) Quiet there and very convenient location.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Hi georgelee630, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to welcoming you back during your next stay in the area.

This hotel is exceptionally clean. Staff was polite and helpful. Our room was beautiful and the bed was very comfortable. We didn't eat breakfast -so cannot comment on that. Great treadmill in the workout room. We thoroughly enjoyed our stay.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
Erika0628, Greetings from Best Western Inn of Payson. Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Our car broke down in Payson, and we needed a last minute room for the family. They were kind, quick and welcomed us! Room & everything was very clean. Had some breakfast grab n go bags and walking distance from lots of food options while our car was fixed.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
440edena, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Comfort and convenience are our top priorities, and we are thrilled to hear of our success in this ambition. We look forward to seeing you and your family again here at the Best Western Inn of Payson!

I would highly recommend staying at this hotel. The pools and rooms were kept very clean. In fact, this is the cleanest hotel I have stayed at in a long time. My family and I felt very safe. We met the hotel owner and he was very welcoming. Would definitely stay there again.

Tina M, General Manager at Best Western Inn of Payson, responded to this review
katierT4592OT, Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

Very friendly staff. The lady checking us in was very informative and personable! Had a few minor issues while there. Heater in the pool was down, was a bummer but not a deal breaker. Our room key was acting up the second day, took a couple of trips to the office but it was corrected. Mainly just wish they had a few more breakfast options. I know with Covid everything is changing but 1 mini muffin a day is not breakfast to me.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
kmathis123, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I do apologize for the lack of family dining opportunities, but we're very pleased to hear your positive feedback regarding our hospitality and accommodations . We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

Although the receptionist made every effort to be helpful, the check-in time was over 30 minutes and we needed to be up very early the next morning. When we arrived at our room, the clean hardwood floor was absolutely bare and cold - the room was very cold (improved once we turned on the heater) - the kingsize bed was comfortable but also cold (better once the receptionist brought us two blankets - and the receptionist assured us we could pick up our breakfast on our way out... but we only received one instead of two - and had to check out later by phone. The receptionist did mention they had recently switched from Days Inn to Best Western... so, hopefully things will be better in the future!

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Flyer731434, Thank you for sharing your perspective of our hotel's accommodations and services! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your feedback for improvement and look forward to impressing you during future stays.

Clean Hotel, comfortable beds, newly remodeled. The staff was friendly. Breakfast was good. I did not use the pool/hot tub, but it looked inviting. There is an exercise room as well. I would stay again.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Hi bbowden1089, Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to the next! Kind regards, General manager of Best Western Inn of Payson

Great stay. They upgraded and remodeled the whole hotel Looks amazing. Rooms are comfortable, clean and inviting. Love the bathroom mirror light. Pillows are amazing. Breakfast could be better. But overall great stay

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
zam0ra7, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We're glad you had a great time with us and we look forward to serving you again. Kind regards, General manager of Best Western Inn of Payson

Very friendly and accommodating staff!! Beautiful, updated rooms!! Great location!! Within close proximity/walking distance to many restaurants (both fast food and sit down)!! Will definitely be staying here for future hotel needs in Payson!!

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
568robinv, Happy new year! Thank you very much for choosing Best Western Inn of Payson for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels! Kind regards, General manager of Best Western Inn of Payson

This is not a fancy hotel nor is it intended to be. The common areas are dated but who cares, it is clean and kept up. Pool and hot tub were clean and well maintained. Room has been updated and bed was comfortable. Best aspect is that front desk attendant, I think Shelley, changed our room upon request. A couple of children were in the room next to us (well behaved but we were worried they would be up later) and we requested a little buffer. Request was taken care of immediately. Would definitely stay again.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
ASV01, Happy new year! Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to the next! Kind regards, General manager of Best Western Inn of Payson

Needed a place to spend one night in payson on our way to the valley. This motel met all my criteria; clean, friendly, located centrally with stores and restaurants walking distance, safe, updated, WiFi and breakfast included. And a surprise bonus- huge hd tv with a great selection of channels. Perfect,

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Azlzrd, Happy new year ! Your positive review means a lot to us and we thank you for your kind words! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! Kind regards, General manager of Best Western Inn of Payson

This is the best Best Western hotel we have stayed in. It is comparable to Hampton Inn and even more comfortable compared to some. The hotel was remodeled and powered with solar. The location is just perfect, close to restaurants and shopping center. We stayed 2 nights to enjoy Tonto Natural Bridge and Mogollon Rim. The area surroundings are so beautiful. The Hwy 87 and 260 are beautiful highways. I would recommend stay here. The room we had was large with a king size bed, tv, microwave, fridge, and no carpet (all wood laminated floor). It is very clean and modern. We enjoyed the indoor heated swimming pool and jacuzzi also. We stayed on the 1st floor but there is an elevator to go to higher floor. The staff is so friendly and helpful. The only improvement I can see would be the Breakfast menu. Although there are waffles, cut up fruit would be nice(just like in Hampton) instead of just bananas, apples, and oranges. But it is just a small improvement, I would stay here again. I was wondering why 4-stars? Maybe from the one before it was remodeled.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
DebbieKTustin, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind regards, General manager of Best Western Inn of Payson

My husband & I stayed in a King size room with TV, fridge and microwave. The room was spacious and the facilities were clean. There was one armchair in the room but it would have been nice to have either two armchairs or a double seater tp avoid one of us having sit on the bed. There is a good variety of breakfast products although not very diabetic friendly, for example there was only sweet butter, no salted butter or low fat spreads. The hot food made up for it though

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
PumaMorgan, Good day! Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to seeing you and your husband again here at the Best Western Inn of Payson!

Stayed one night while on a 10-day road trip. This is an older hotel but has recently been completely remodeled and now looks like a new modern hotel. I was not happy with our check-in since the clerk to his time before even looking up at us and the entire time we were being registered he yawned out loud which I found very unprofessional. Our room was great ... internet and breakfast were great. All services worked well and other than our check-in experience, the hotel was fine.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Hi 530IngyB, On behalf of my entire team of Best Western Inn of Payson , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to serving you again!

Good enough for a one or two night stay. Decent for this quality of hotel. No HD TV irritating for 2019. Breakfast is not very good. I can't thing of anything else to say that will be a 200 character review.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
kennetha34, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am very sorry that our breakfast menu did not meet your standards. We will inform the kitchen staff on this immediately so they can improve the quality of food that we serve. We hope you're looking forward to your next stay as much as we are!

All employees went above and beyond, front desk...gentleman who checked us in at midnight....lady at breakfast....lady who checked us out. I'm telling you, this was a unique experience. At most hotels there is always one or two who stand out, but at this hotel, everyone stood out and made this an enjoyable experience. That is rare.....to have everyone so kind and helpful. We will be back, and you can count on us yelling from rooftops how good this hotel is and everyone we know traveling to Payson, AZ will be told where to stay. Thank you all for such a positive experience. Hotel was super clean.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Your five star review is greatly appreciated kevindjohnson85546. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel room. We take pride on reviews like this as it is a testament of our guest's satisfaction! We sure will strive for the best. Thank you and we hope to see you again.

This location is very clean, looks brand new! Breakfast was very good! The night clerk is truly awesome! The room was very roomy, not small. Wish we had planned on staying more nights. The rate was reasonable. Morning staff was very friendly! Overall this hotel is one of the nicest! Also in middle of town, so easy walk to places.

Nilesh P, Guest Relations Manager at Best Western Inn of Payson, responded to this review
kathy402, Thank you for your kind comments and 5 star rating kathy402 ! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again! Kind regards, General manager of Best Western Inn of Payson

We usually book with BW and were happy to see they had a place in Payson. It had recently been totally renovated and was wonderful. Spacious and clean rooms, pleasant staff. Breakfast was good as well. For the price we paid, this is a bargain. Will stay here again when we are next in town for sure.

Nilesh P, Guest Relations Manager at Best Western Inn of Payson, responded to this review
SNG56, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Kind regards, General manager of Best Western Inn of Payson

The hotel was completely gutted and overhauled and it showed. Fabulous hotel and extremely well done. Pool and hot tub were spot on for cleanliness and the right chemicals in the water. The only thing that I'd love to see is people STOP bringing pets into a "pet free" hotel that are clearly NOT service pets at all. Just STOP. A service pet doesn't bark incessantly when you leave them in a room and you don't leave your service pet behind - you need them. Stop being idiots and leave your dog at home like we do.

Nilesh P, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Brenda H, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We look forward to serving you again! Kind regards, General manager of Best Western Inn of Payson

I really didn't expect much but when we got there. We were pleasant surprised. The service and our room was exceptional. It appeared it was newly renovated and the rooms are very modern. Would recommend staying here and we look forward coming back.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
mxsnoop, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit! Kind regards, General manager of Best Western Inn of Payson

We found this Best Western to be more than adequate for our stay. The rooms have been freshly updated with new furniture, bedding and modern bathroom fixtures. It was clean and cand the beds were comfortable. It was cool enough that we could open the window and not have the AC motor going. The breakfast was OK. All the employees were pleasant and helpful. One point off for not having a working ice machine.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Hi arizonaroadie, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We're glad you had a good time with us and we look forward to serving you again. Kind regards, General manager of Best Western Inn of Payson

The location is near several restaurants, the highway and stores. It is newly remodeled in a contemporary style that pleases the eye. The staff was professional. The WiFi is a bit slow but breakfast was DELISH and the indoor pool & weight room were an added bonus!!

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Hello Stay700621, Thank you for sharing your rating of our hotel. We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants , stores and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

Arrived early so thought we'd check and yes the room was ready, couldn't have been more friendly and informative. Recently updates with lots of new, flooring, furniture, fixtures all looked new. Great location. Glad we selected this BW and like the points. We will stay again when in the area.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Good day Lori R ! Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to impress you again during your next visit and we thank you for sharing your experience. Kind regards, General manager of Best Western Inn of Payson

Payson's Best Western has been newly remodeled and I found the staff to be very friendly and accommodating for early check-in. My room was very clean and the king bed very comfortable. It's conveniently located to restaurants and shopping. The indoor pool and jacuzzi were super enjoyable. My only complaint would be the very low shower water pressure, otherwise, I enjoyed my stay.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Hello Cynthia G, Thank you for taking the time to let us know how you enjoyed your stay with us! We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants , stores . It is also important to us to hear from you on the issues that you experienced with the shower water pressure, so that they can be quickly addressed. We look forward to serving you again!

We were on an Arizona road trip for my husbands birthday. Along the way we stayed every night at a BW property. This was by far the worst of the properties we stayed at. The property has been recently remodeled however, the elevator is still not working. The desk clerk stated he was waiting on the inspection. I have a very bad knee so cannot do stairs well. The clerk was thoughtful and did give us a first floor room. Although the decor is very modern and appealing we found the bathroom mirror and shower head too high. There wasn't a mirror in the main area so that I could get ready while hubby showered. Hard surfaced flooring is throughout the entire room. Although I am sure it's easier to care for we are not fans as if you get up in the night that cold floor will wake you up! We did notice that the stairways up to the 2nd floor did not have any hand railings. My husband had been in the construction industry when he worked. He was curious how the place received an occupancy permit without a railing? After check in we left for the evening. Upon our return we could not find a parking spot as it's a very small lot. After driving around several times we finally found one. It is obvious though that there is not a spot for each room. Breakfast is included with your room, which is another reason we chose BW for our trip. It saves time to be able to grab a quick bite before getting back on the road. We went to eat an hour before the end time. There was no breakfast meat of any kind. The strawberry waffle topping had only traces left and breakfast danish was non existent unless bran muffins count. Our biggest complaint however deals with an issue we had at check in. After running our credit card the desk clerk kept the card and was writing something down. My husband asked what he was doing. He stated he was writing down our card information in case it didn't go through the machine. What? This is unacceptable....why on earth would he do this and if this is common practice what happens to these pieces of paper with peoples cards numbers on? Are they properly shredded? No we will not return here ever.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
mrswolfpaw, I want to apologize for the elevator issues and to assure you that this inconvenience has been addressed thanks to your feedback. Also, we are sorry for the disappointing service you received from our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We thank you for bringing these matters to our attention with constructive criticism and we hope you'll return someday to enjoy a five star experience.

We were very happy with our stay. This hotel has recently been refurbished and the rooms are clean and bright. The bed is comfy and it's a convenient location. The staff at check in were very nice, friendly and helpful. I would not hesitate to book a room here again.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
jvondross, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are all looking forward to your next visit and hope it will be just as enjoyable.

The hotel was Under construction and we were told that they would still be normal services like breakfast and everything would be fine there was no breakfest, the staff was rude, the construction workers told me to get out of their way, and there was CONSTRUCTION debris everywhere the Room that was supposedly finished look like a 5th grade classroom came in to do the work, glue on the floor, paint where it should not be and missing where it should, no towel bars had to get out of shower and reach under cabinet to get a towel, it was a bad night, the out side door hit the wall on our head board so all night we where getting woke up, and then the constitution worker started making a lot of noise about 6 a.m.

Tina M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
TheronC11, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I am so sorry for the inconveniences that you experienced due to the ongoing construction process going on in our hotel. Also, we are sorry for the disappointing service you received from our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We hope you'll return to see how much we've grown through renovation and through addressing valuable feedback like yours.

This very old property is being partially renovated. The entire 2nd floor is closed but the rooms directly below them are being rented out. We were woken up at 7 am. The owners and construction person were present when we checked out. I mentioned the noise and the fact that the workers were directly above our room. I stated that there was surely a way to coordinate the construction and room rentals to limit the impact on guests. I was met with blank stares all around. The room rates are not discounted despite the construction and imposition to guests nor do the owners seem to care. I recommend staying anywhere but this property.

Nerissa M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry for the inconveniences that you experienced due to the ongoing construction and renovation process going on in our hotel. Your words mean a lot to us and will help us to recognize our weaknesses during the renovation process. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

Owner has worst customer service I have ever experienced - he made a mistake and cancelled the wrong night of my reservation while the town was booked solid leaving us with no room for the night - do not stay here if you can help it

Nerissa M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Passenger37072337050, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues right away. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We know we can do better and will use your feedback to ensure that no guest has this experience in the future.

This was by far the nicest Days Inn I have stayed at. The rooms were clean and everything seemed to be new. Great location for our trip, as it was in the center of everything. I would highly recommend this property.

Nerissa M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Thank you Trip62488614622, your review is very impressive to us. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Your recommendation to other traveler is truly appreciated and we can't wait to see you again!

Large, clean, quiet rooms everytime. Always excellent, experienced, friendly, helpful service staff. I have stayed in all of the hotels in Payson over the years and this one is the best without a doubt.

Nerissa M, Guest Relations Manager at Best Western Inn of Payson, responded to this review
Your five star review is greatly appreciated Safari54240800408. We thank you for your comments regarding the cleanliness of our hotel and positive reviews regarding staff hospitality. On behalf of our entire staff, we appreciate your stay and we look forward to seeing you again when your travels bring you back to Payson City! Kind regards.