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Best Western Plus Hotel Terre di Eolo

4.5 / 5
292 Avis Tripadvisor
Via Nazionale SS113 Km 70.920, Patti, 98066 Italie  Copy !
PHONE : +39 0941 31 77 07
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My research
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Hotel advantages

Activities

Jacuzzi
Swimming pool

Hotel services

Air conditioning in the hotel
Childcare service
24/7 reception
Elevator
Wifi
Multilingual staff
Parking
Restaurant on site or nearby
Room service
Sauna

Room services

Coffee maker
Hair dryer
Iron and ironing board
The strong points

Activities

Jacuzzi
Swimming pool

Hotel services

Air conditioning in the hotel
Childcare service
24/7 reception
Elevator
Wifi
Multilingual staff
Parking
Restaurant on site or nearby
Room service
Sauna

Room services

Coffee maker
Hair dryer
Iron and ironing board

Description

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Protective equipment and safety procedures for staff and guests. Located on a hill surrounded by olive trees overlooking the Eolian Islands, the Best Western Plus Hotel Terre di Eolo is 900 meters from the beach in Mongiove. The Hotel is an ancient rustic farmhouse, dated back to the early 1900, totally renewed and surrounded by nature where it produced local products since the early 1900. Totally rebuilt the hotel is surrounded by nature. Thanks to its strategic position, guests can easily reach the main attractions of the area: the Eolian Islands, the tourist Patti Marina, the Natural Reserve of Marinello Lakes and the little paradise of the Caves Mongiove; Cefalu and Taormina are easily reachable in just an hour by car. The Hotel has 67 comfortable rooms all with air-conditioning, sea or mountain views, two suites with private mini pool and two suites with bathtub in the bedroom. Our customers can choose between the indoor or outdoor restaurant where taste delicious local dishes with a wine list with wide choice of Italian labels, or a roof garden where they can relax while enjoying the sea and the Eolian Islands. To complete the offer the hotel is provided with a conference room, a meeting room, an outdoor pool and an outdoor parking with electric car charging station and a garage at payment. From June to September a picnic area close to Mongiove beach with bar, sun loungers is available for guests. This property has joined the Stay for the Planet project. It undertakes to manage the hotel activities in a sustainable manner by monitoring consumptions, reducing the presence of disposable plastic, taking energy efficiency actions for a positive impact on the environment.

Activités

Customer reviews

4.5
based on 292 guest reviews
Excellent
208
Very Good
53
Average
22
Poor
8
Terrible
1
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Excellent hotel"
herbertdebattista, 08 Juillet 2023

Excellent hotel in a beautiful surroundings. The breakfast is beautiful and full. The location is in the most precious position. You can see hills, sea, and the islands. Around the hotel and near by one can visit a lot of Lovely places

"A wonderful place to stay"
leslie p, 29 Juin 2023

We go to Italy and holiday frequently. Having not been to Sicily before I thought we would give it a go. When looking for places to stay we landed on The Best Western and liked what we saw about the Hotel. We returned to the UK on Monday (26 Jun) after a full week of exploring the Island. (not nearly enough time) Our hire car from Catania airport broke down en route 10km from the hotel. The hire company we're unhelpful and gave a number for a recovery firm to pick up the vehicle. We called the hotel and the reception staff were incredibly helpful. They arranged for a taxi to pick up my partner to the hotel, I waited for recovery. The recovery arrived some 3 hours later and took the car back to Cartania leaving me roadside. The hotel arranged for another taxi to pick me up. The hotel is in a beautiful setting, quiet and very clean. The room has more than enough space and facilities, we were on B&B basis but ate in the hotel in the evening. Again, the reception staff were wonderful and arranged for a local car hire company to deliver a car to the hotel, considerably cheaper than at the airport, a better car that was more comfortable. The swimming pool is in a prime position with uninterrupted views out to sea and the hotel backdrop is equally wonderful. The food was always presented beautifully and we never had a meal we didn't enjoy, the waiting staff were very attentive. The litmus test, would we go and stay there again, absolutely we would.

"Great break, loved the location. Few tweaks required"
Jimbo G, 15 Septembre 2022

We stayed here for six days this September as part of our two weeks in Italy. Firstly , am amazing pool!!! Secondly, staff really friendly from the reception to the waiters. We went gif half board knowing , even with a car , Other bars and crates not that near. We trained it to Palermo one day for anti- mafia tour. We went to Savoca where part of the godfather was filmed, really pretty. The tweaks required are , in our opinion , is to vary the evening menu. Also the towels policy of three days to change. This is room and beach/pool towels, when on holiday the sun cream is used and you're dipping in the pool and showed more. However on the whole a great place but you need a car !!

"Wonderful rooms, but a hotel with a whole host of issues."
ocope123, 25 Juillet 2022

We booked this hotel for four nights in July with the half-board dining option. Overall, we felt that this hotel should be lovely. The reviews seem to be great, and the views are beautiful. However, we found a lot of the reality to be disappointing. Positives: The room we were given was clean, extremely comfortable, and had a spacious balcony with a wonderful sea view. The trip celebrated our 5th anniversary and we were welcomed with a complimentary bottle of spumante. The reception staff were kind and helpful. Breakfast was good, with a large range of different items, and the pool setting was very pretty. Negatives: Getting half-board at this hotel is a mistake. Firstly - it doesn't include any beverages and this includes water, which is generously priced at 3.50 euros a bottle. Furthermore, we found the dinner service to be really poor. The waiters spoke very little English and often ignored us - we didn't know if this was because we were English, but we certainly felt very disregarded after four nights. The menu is very similar each night - for the four nights we stayed, swordfish and grouper were on the menu every night. A side of 'potato chips', which would cost 5 euros, was a few crisps put on a plate, and when I ordered the 'burger' one night it was literally just the beef patty, undercooked, on some rocket. As well as the evening menu being poor, the pool menu was similarly disappointing. Options were limited and extremely expensive. It was only salads and sandwiches (a salad at about 14 euros), and if you don't have a car it's impossible to go anywhere else. The hotel advertises a spa with a sauna etc, but this is not available for guests unless they book it for one hour for the insane price of 50 euros (for the one hour!). This was not well advertised when we booked. The hotel 'gym' is also basic, there was no air conditioning making exercising a challenge and the treadmill was broken leaving just two other machines. The hotel also advertises a complimentary beach club. We were disappointed when we went to the 'beach club' as it is essentially a bar with a few plastic chairs about 100 yards back from the beach. Moreover, if you want to go by the sea, they then proceed to charge you for an umbrella or sun beds. It's worth saying as well that despite the great views out onto the sea, the hotel is not in a wonderful location, with the portion below our rooms a building site with construction debris left around. It's a shame to leave a negative review, as we were very excited to stay here, but unfortunately the stay was just not as positive as we had hoped, and we feel there are better priced options in other, more exciting areas of sicily.

"A hilltop retreat"
VicJ_11, 16 Mai 2022

Fabulous relaxing break taken in this beautiful enclave in the hills. Fantastic service with friendly staff. We had a one year old in our party and they couldn't be more accommodating and friendly. Rooms were spacious and immaculately clean. Pool has a fabulous view looking over the sea. Set in a green garden, it was so peaceful having dinner in the restaurant with Impeccable service. We were provided with a late check out to accommodate our little one and a free taxi service for our little jaunt to a local restaurant. The one and only drawback is that a shuttle service isn't in operation currently and the local town has little to offer. A car therefore is a must! Thank you for a fabulous stay. Little Sonny Ray had a ball!

"A gem of a hotel"
SNash33, 06 Mai 2022

We stayed here for a week in April 2022. In fact I think we were first guests of the season to arrive. The hotel is in a beautiful location set well back from the main road and with enough height to create fabulous views across the sea with views all the way to Stromboli. The rooms are clean and modern (get a sea view room if you can). Excellent breakfasts included and a very decent evening restaurant menu which changes daily. What makes the experience is the very special team that run the hotel. It's not a huge hotel and the service feels personal and friendly. Many thanks to Valentine on front desk who was always there to help, but we found every member of staff to be friendly courteous and keen to provide exceptional service. If you are looking to stay in this area, this must be one of the best hotels. Highly recommended.

"Superb hotel, nice view, super staff"
odelcourt, 18 Juillet 2020

Superb hotel in a good location with a magnificent view. The staff is helpful, polite and very pleasant. The rooms are clean and neat. The cuisine is excellent. Possibility to book sightseeing tours through the hotel at negotiated prices. A corner of paradise...

"Great spot to relax."
limejuice, 12 Octobre 2019

This hotel is relatively new, the room was modern and the bed very comfortable. The whole place is kept spotless. The location is on a hillside about a kilometre from the beach. The views out to sea are fantastic and one highlight for us was sitting by the pool each evening sipping a cocktail watching the sun go down. The restaurant also takes advantage of the views serving both breakfast and dinner outside on the terrace, weather permitting. The food was lovely. Breakfast was a buffet with a large variety of food, including omelettes cooked to order, and fresh squeezed orange juice. Dinner was a choice from two menus, one that changed each day and a fixed menu of typical Sicilian food. Everything we had over ten days was delicious. All the staff were were friendly and helpful. There's a small gym available. This hotel is perfect for couples looking for a relaxing holiday or wanting to do a bit of exploring. I wouldn't recommend it for families with children, also a car is a must.

"Very nice decor and staff. Amazing swimming pool with sea views"
AnnaGrauErra, 27 Septembre 2019

The rooms are very comfortable and with a modern decoration. All the staff is very kind. The swiming pool and its surroundings are amazing. Very nice views from them. In my opinion, the restaurant (food choice and quality) have room for improvement. Definitely a place to stay if you visit the area.

"Truly scrumptious"
siantrafford1, 04 Août 2019

We had the most wonderful 10 days holiday at the Terre di Eolo. A real taste of Italy in a relaxed, friendly atmosphere. Rooms are very clean and contemporary in style, beds comfortable, air con quiet and effective. The previous reviews made say it all really but we want to seriously thank all the staff for making our holiday so very enjoyable, totally relaxing and and who make this hotel exceptional. Everyone is so helpful and nothing is too much trouble with great attention to detail. Antonella and Alessandro deserve a special mention but everyone was lovely without exception. We were very sad to come home and would definitely love to return to see our friends.

"Recommendable"
RK159, 06 Juillet 2019

The Hotel is fairly new and has a great location, about 1mile from the beach. They have a shuttle service to the beach, if you are tired of the infinity pool. Location is a bit up on the hill with a great view over the seven aeolian/lipari islands. Very quiet. Hotel rooms have everything. Great service. Fine cuisine. Staff extremely friendly and helpful. We'll be back.

"A wonderful week in Sicily"
IanB4704, 17 Juin 2019

The hotel is well-equipped and the situation is fantastic, with extensive views across the bay to the Aeolian Islands - an absolute dream in the infinity pool. The staff were knowledgeable and extremely helpful at all times. We really enjoyed our stay.

"Relaxing, Good Food, Wonderful View & Great Staff"
D217VUchrism, 24 Mai 2019

This is a great place to stay if you want to get away from it all for a while. It's an old Sicilian farmhouse which has been converted to a very high standard. It's comfortable, has fantastic views across the Aeolian Sea towards Vulcano and the constantly erupting Stromboli. It's very well run and the staff could not be more friendly and helpful. The food is great and the local Sicilian wine list is very strong. Its quite a distance from anywhere, but as long as you are happy with that it's a great place to stay.

"excellent hotel with a good organisation which makes your stay pleasant"
dickbuikema, 23 Septembre 2018

Room; we had a standard room with view on the mountains on the backside, this was perfect, the view to the mountains is also nice, only small comment; there should be more pace for closets restaurant: breakfast and dinner perfect organised, mainly because of the people who are working there now, they work very hard to deliver a high service level small comment: the wild cats arround the terrace where annoying swimming pool: perfect, nice view and very clean, also the barlady perfect hard working This hotel is perfect for a rest vacation, the excursions were for us to far away, we went to the etna and taormina but it is 2 hours drive. excellent staff!

"Beautiful "
Em2410, 03 Septembre 2018

Beautiful hotel with gorgeous views, offer great excursions and a very handy chauffeur service to the beach where there was a great little bar called Johnny's that serve great cocktails and food very cheap which was great as we didn't find the food menu at the hotel to be very appetising (just personal preference). Not much to do around the area definitely more of a chilled holiday, although I would recommend the full day excursion to visit the Aeolian islands and volcano! Hotel staff very friendly and very helpful! Rooms were immaculate couldn't fault this in any way!

"Lovely hotel with stunning views"
Anna R, 16 Août 2018

The hotel is located in a beautiful countryside area with stunning views of the sea, surrounding mountains and the Aeolian Islands. The pool area was lovely and quiet, there is a bar where you can get snacks, drinks and ice creams. The gardens were nicely maintained and very clean. The pool itself was also very clean and big enough to have a relaxing swim. The service was very good too. The staff speaks many languages which was very impressive. The room was large enough with plenty of storage space. We had a room no 110 with the interior views. It was great as was super quiet and had a large balcony with table and chairs. The location of the hotel is a bit remote but makes a perfect place to relax and unwind. A car is a necessity. There are little seaside towns around like Patti, Olivieri or Marinello where there are plenty of small family run restaurants. We really liked our stay and the hotel, its restaurant (nice wine list), the location and the pool. We would definitely go back again.

"Don't even bother."
282jasminef, 15 Août 2018

Yes people will say it's nice. It has nice surroundings. A decent pool. But there are far more beautiful hotels. Everything just seems lazy. Single beds are too small not comfortable. My friend actually slept in the bathtub because there was no room. I also saw a mouse going behind the bar (understandable due to the surroundings) but either way not really an excuse. It's decent but for the price, there are better hotels, those of which you usually don't need to pay for their spa!

"Real 4 stars hotel"
Claude P, 19 Juin 2018

The hotel is quiet, new in the olives plantation. Restaurant very good and price too. The region is very green and the view of the islands is very nice. The personnel is well trained and very pleasant

"Beautiful resort in amazing surroundings"
Hanna M, 15 Mai 2018

Lovely, modern, minimalistic interior. Perfectly decorated rooms, beautiful pool area and on a clear day, lovely view overlooking the eolian Islands. Very helpful staff and friendly faces everywhere on the resort! But the hotel is in the middle of nowhere and could do with a much restaurant. Menue was small and so were the dishes. Breakfast was Ok, but too many sweets for everyone who isnt italian. Needs better bread and warm dishes selection. But in all a very nice Best Western hotel!

"Stylish hotel but cold swimming pool and little to do nearby."
Stree234, 21 Octobre 2017

Swimming pool beautiful but too cold to be pleasant for frequent use even in strong sunshine - a real shame. Consider how long you want to stay in one place for. Sicily is a big place and the sights are mostly a long drive away. Will take you 2h20m to drive to Mount Etna. Cefalu (1hr47), Noto (2hr51), Agrigento temples (3hr28), Palermo (2hr12). Boat tours of Aeolian Islands (including Stromboli volcano) are however in easy reach with hotel pick up heading to nearby Milazzo. We took a train from the local Patti station to Palermo (also goes along coast in both directions) which was easy, cheap and great to remove long drives and negotiating the island's many road tunnels and bridges. Accommodation- very hard bed was uncomfortable. No other types of mattress were available. Main areas finished and attractive but some garden areas need finishing and building materials on show at hotel perimeter/ service areas. There were frequent power outages at the start of out stay (and one short water outage). Hotel layout- it wasn't easy to understand how to find or get to hotel reception from the parking lot in the heavy rain on our arrival. The hotel has a main building and adjoining ‘annex-building' - the annex rooms are in chalet format, each accessed by individual external doors. Unless on the ground floor they have steep flights of stairs which will not suit some guests, particularly with heavy luggage. Food- egg station was nice, but there were regular queues for coffee machine (even in low season). Breakfast could feel repetitive if you have a long stay. There is no room service available. Wasps are a frequent irritation on the outside breakfast terrace from early (even in lower heat) and this problem really needs to be addressed for the future. A decent base for trips out provided you have a car, with friendly helpful staff, but little to do on site or nearby.

"Review"
Jackie M, 08 Octobre 2017

Lovely small hotel in beautiful location. Excellent customer service. Clean, modern, relaxed atmosphere, good selection of buffet breakfast. We had a wonderful holiday. The only downside is that the beaches are not accessible without a car, due to dangerous roads to walk on and distance. Although there is a shuttle service some of the season. The hotel itself is first class.

"A Beautiful place to be"
Gary F, 29 Septembre 2017

Lovely atmosphere stunning views peacefully calming . the ideal place to be relaxing on hoilday beautiful rooms with a sea veue unfortunately there are some areas we had problem's with .be careful when walking with wet feet around the Pool the tiles are slipy and I fell over on them and don't go full board as you will have a fixed menu and smaller porshions if we went again we would go B&B as there is also a lot of good local restaurants in the area

"New hotel still experiencing teething troubles"
SANDJAW, 14 Septembre 2017

This hotel is still in development! Whilst the main building is complete the gardens are unfinished and the level of staffing is insufficient for the number of guests. As a starting point this hotel is fairly remotely situated so unless you want to sit around the pool all day, albeit with great views then you need a car! Flying into Catania airport you need to allow a good two hours to get to the hotel. Arriving at the hotel mid afternoon meant that options for any kind of light meal were limited and our only option was to have what was available - "toast" at the pool bar. The rooms are a reasonable size and well equipped. Niggles in the bedroom included shower doors that did not close properly resulting in a flooded bathroom unless you are able to hold the doors closed as you shower! The balcony on the room was very small - enough to sit two people but only just. Seating in the bedroom on the wooden planks was simply uncomfortable. The bed is extremely firm, my husband and l both found this uncomfortable but it may suit others. We paid for half board and wasted 90% of this extra, following dinner the first evening we resolved to eat out for the rest of the holiday. The evening menu was extremely limited and with a very strong focus on fish/seafood. Vege options were extremely limited. For the last two nights of our stay the menu offered was identical. Breakfast was a disaster unless you are prepared to be one of the first into the dining area at 7.30am . Arriving any time around 9am resulted in long queues for the single coffee machine and a poor choice of cold meats and cheese. The breads/pastries were all extremely dry and over-cooked. The fresh fruit available was extremely limited. Generally an unappetising buffet and the challenges of getting a cup of tea or coffee were such that we became extremely frustrated. The staff were all friendly and helpful but clearly totally overworked. In summary, this is a hotel with potential but there is a clear need to consider the impact of multiple guests demanding services at the same time. Due to the location of the hotel perhaps some effort needs to be made to provide activities beyond swimming. The roof terrace bar/dining area was not open during our five night stay so l am unable to comment on how this will add to the general feel of the hotel.

"Excellent resort for vacation"
Yingqian C, 17 Août 2017

The hotel is located in a quiet place in Patti, uphill facing the sea. Facilities were brand new, decent and well maintained. At the point of booking, we were a bit worried about the location as it was 160km from Catania and 180km from Palerme, quite in the middle of the north coastline of Sicily. But after actually spending a week there, we were more than satisfied about the experience. Very quickly get used to the abundance of sunshine, the friendliness of the stuff, the spacious room, sipping cocktail served to the water in the infinity pool enjoying the sun setting down the coast, the private beach within 5minutes drive downhill, dinner under the shade with musicians play live, etc. If we have to pick one thing that needs to be improved, it might be the restaurant. Dishes were generally cooked with the best and fresh local ingredients, but we weren't bluffed by the actual culinary techniques and we were expecting much more out of the actual price. Great place for escaping, enjoying the vacations, and disconnected from the outside world.

"A relaxing, picturesque holiday for a couple"
Xx X, 26 Juillet 2017

Terre di Eolo did not disappoint, the hotel is wonderful for a couple looking to escape and relax in a picturesque setting. We flew into Catania airport, and although the hotel is around a 2 hour drive, it was surprisingly easy, considering I hadn't driven for a while and not familiar with driving in Europe. I would highly recommend hiring a car for this holiday. We drove to and from the airport and a little during our 5 day holiday - the cost of fuel was roughly 40 euros. The hotel is a little tricky to find as the SatNav doesn't seem to find it easily, so I would recommend printing directions or using your maps on a phone that has data roaming. That said, the setting was stunning! It's nicely isolated, in the mountains, however, it's just a few minutes drive from the beach in Mongiovre and slightly longer if you'd like to drive further into Patti. This was absolutely perfect for us as we really wanted to get away from it all and feel as though we could unwind. The hotel itself is clean, modern, relaxing and attracts a great mix of people from all around Europe. The staff couldn't be more helpful and friendly, particularly Alessandro and Antonella who really made our stay more enjoyable. Our room was called "Garden View", note that this located at the back of the hotel with views of the mountains. Although we were initially disappointed as we thought that garden views meant that we would overlook the garden at the front, that is in most of the promo photos, we actually liked being at the back of the hotel by the end of the holiday. It was very quiet and secluded and meant that we could come away from the pool area and enjoy other surroundings. The view and pool area are the main attractions to the hotel and really set the tone for the holiday, the hotel doesn't have onsite activities, but this didn't bother us. If you are looking for something to do during your stay, the hotel runs a shuttle bus to the beach that runs twice daily. I would also recommend heading to Grotte Beach in Mongiovre, where you can hire pedalos or canoes and swim in the crystal clear sea. Grotte Beach also has a small beach club where you can order snacks and drinks at a very reasonable price. Additionally, even though we went in late July, the beaches were not crowded, which was a nice surprise. In terms of the food, we stayed half-board, which we were very happy with in terms of quality of food and value for money. They must have improved this since other reviews as we couldn't fault it. We enjoyed the variety of food and wine was fairly priced at roughly 16 euros a bottle for a middle of the range wine. We chose half-board as we didn't really want to venture out in search of a restaurant in the evening, however, a few couples that we spoke to had done this and spoke very highly of the restaurants in Patti. We would love to return with friends next year!

"Wonderful couple holiday"
Corinne R, 23 Juillet 2017

This was our first holiday without our daughter for nearly 20 years and our first in a hotel for a very long time, so I have to admit I was a bit nervous about the whole thing. However we had a wonderful time and that is due to the amazing hotel and its staff. Alexander who seemed to Manage the restaurant and pool area was fantastic he couldn't do enough for you and all the other staff were very friendly and helpful. They all spoke English very well bearing in mind we could speak no Italian. We stayed half board for 10 nights. I am very pleased we did stay half board as the hotel is very isolated. We did have a car however I did not wish to be out late on unknown roads and this suited us very well. The food we couldn't fault as it was amazing and it was really nice that they brought up small taster dishes with the bread so we could try the different Sicilian foods. There was more than enough food as we were half board, however having seen the prices on the menu I think it may have been more than we would have wanted to pay for an evening meal every night however we did not have that issue and really enjoyed the food. Breakfast there was a good variety of things. I think they must have improved since the other reviewers stayed as there were different fruits, bread, pastries, eggs, bacon etc etc. We used the shuttle service to the beach the first time we ventured to there and this was quick and easy. However as we had the car and parking was not restricted we used that for following visits. The beach was lovely and lunches at the beach restaurant were good and plentiful. Out room was on the first floor with a sea view. We were over the restaurant area which now has large canopies to offer shade for breakfast and to stop the leaves falling onto your food. This did restrict the view slightly but didn't cause us an issue. The room was very clean, and was cleaned every day. The only issue we had in the room was with the shower doors which came open easily and therefore a few times we found we had made a puddle outside the shower !! The air con was great however the room was responsibly cool without it bearing in mind the temperature was over 30 degrees most days. The only real negative for us with the actual hotel was that the roof terrace was not open. We didn't enquire why just assumed they were still working on the area. There is also some gardening/building work still going on at the hotel which may put some people off. Also some building going on, on the land slightly in front of the hotel. This didn't cause us any issues but may disturb some people due to the hammering or sound of digger rather than being able to see anything. There were lots power cuts, in the main these only lasted a couple of minutes and seemed to be between 7 & 8 in the evening so assumed it was when most would be back in their room and using TV, hairdryers, A/C etc. Again this didn't bother us and in the end we thought it was a fun game to guess when it was going to go off. It did go on and off for a while one evening with must has caused the kitchen a complete nightmare but we just relaxed with the wine and waited maybe just a little longer for our food which was not a big deal. Sicily is a beautiful island, for what we saw of it. I think Patti is probably a bit out of the way as most places were an hour plus in the car. We would love to go back to Sicily and explore some more, though I think we would stay in a more central location next time. However I would have no reservations about returning to this hotel. Thanks to all the staff.

"Looking for coming back"
martinsD7930SG, 20 Juillet 2017

We spent excelent week in Terre Di Eolo hotel. The hotel is brand new, nicely calm, with magnificient view, very helpful staff and remarkable outdoor swimming pool. One thing to improve - not very rich breakfast. Due to location, having a car is almost a must.

"Could be so much more"
Andrea L, 12 Juillet 2017

So we arrived in Patti, unaware that the hotel is very isolated. You can't really walk anywhere so you need a car - number one. The hotel is beautiful, brand new and very attractive with beautiful views of the Aeolian I felt the hotel was very let down by the services and some of the staff. As a Best Western I expected that this would be a tourist friendly hotel and know its stuff but we encountered a few issues, most notably: Given the hotel is so isolated and you can't just pop out for lunch, the pool menu was woefully inadequate. I ordered a fresh fruit salad for 6 euros and basically got fruit from a can (no word of a lie). Other items on the menu included a fresh salad (which i didn't dare order after the fresh fruit salad experience) and things like hot dogs, bruschetta and a toasted sandwich. Not was I'd expect for a hotel that looks so good - i expected a better quality and range of food. So, I went to reception to ask when the restaurant was opening to serve lunch and the receptionist looked perplexed, they called a member of staff to specifically open the kitchen for us - and the menu was no different from the dinner menu, so essentially if you stay there for a week you will have the same menu day in day out. Our first night at dinner was ruined because my fish was basically frozen in the middle, so it was raw. I had to send it back and by the time my food came back out my husband had finished his meal. I wouldn't have expected to pay for this meal but i did. One of the waiters really struggled to communicate with us, I wouldn't expect everyone in Italy to speak english, but at a Best Western hotel I would expect a basic level. The worst of all, was that we had to abandon our stay at the hotel due to a forest fire. We now understand how common they are in Italy and in an area with forest, however the staff were so blase about the fire, which was getting closer and closer to us, that this worried me. I asked what evacuation procedure they had in place given we had no car to get away in an emergency and they just shrugged their shoulders. The fire became so bad that you could not be outside due to the fumes. So we made the decision to leave the hotel. It is a lovely hotel, however there is much much work to do by the staff to offer a truly good experience. If i were exploring the northern coast and just wanted a base, i would go back with a car. But otherwise, never again.

"Nice modern hotel. However it's a bit in the middle of nowhere!"
vib1288, 24 Juin 2017

As the hotel was so new there were no reviews to go by, so we had to judge from the photos, which are very accurate. This is our first trip to Sicily so we really had no idea where we wanted to base our stay. This hotel seemed as good as any other. Hotel is a modern affair with everything you would really want from a Tourist Hotel. I like the fact that it is not a big hotel with hundreds of rooms, so you get a more personal service. We did not use the pool as we are more sight seeing people rather than sun people. Looks superb if a little small. We did notice that even at this time of year (not yet peak season) that the sun loungers around the pool are all taken. The room photos are very accurate and a good size. The bathroom I found was a miss mash of branded ceramics and cheaper non branded designer style fittings (I'm a builder by trade). Can't see how long the shower door seal strip will last as it was already starting to fall apart after just a few weeks of opening. Whilst the painted shower walls and sink was a novel touch (and cheap no doubt) I found it rather low class. some of the silicone seal was already peeling around the sink to the wall. Highlight of the room was the excellent air con. Quiet and actually with a controller that did something! You could easily and quickly obtain the temperature you wanted and it held it there accurately. Breakfast was a typical Italian style with an Egg Station. The buffet style breakfast had carbs in all the variations that you could ever want! Must admit, by day 3 I was getting a bit bored of the breakfast. For me all it needed was some prepared fresh fruit. Daily, it has 2 fruits on offer (in original state), 3 if you count the peeled oranges used for the fresh orange juice and 2 processed fruits (prunes and peaches). Overall, as a short stay hotel (under 4 nights) I think it is a great hotel. It's only let down by it's location in the middle of nowhere. For anyone who does read my review and decide to stay here, the local town/village is Patti and the choice of restaurants is not good. We ate at the #1 rated in Patti and was mediocre. We only discovered on the last day these is a wonderful restaurant in neighbouring Oliveri (15mins of winding mountain roads) called Donna Rosa, which serve a very typical Italian menu. You can get more info from searching for it on tripadvisor. We would have happily eaten there everyday if we had discovered it on day one....

"What a view! "
carm71, 08 Juin 2017

Brilliant new hotel on the North part of the island. Close enough to Milazzo by car. Great service, comfortable bed, big size bathrooms. Saw the suites they even have one available with a jacuzzi on the terrace. Definitely deserves a 5 star rating in my book.

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