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Best Western El Dorado Panama Hotel, Panama

4.0/5  - basé sur 383 notations.
Avenue Miguel A. Brostella, Boulevard Dorado, 0823-05416, Panama, Panama - See map
Best Western El Dorado Panama Hotel - Lobby - Reception Area The Best Western El Dorado Panama Hotel is ideally located in the center of Panama. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Offering the convenience of our location with easy access to the Corredor Norte and El Dorado Business District, the Best Western El Dorado Panama Hotel, Panama City, Panama is a home for when you are away from home for business and recreation travelers alike. Our bilingual staff will be happy to help you with your necessities. Our hotel is within walking distance from the El Dorado Mall. We offer free transportation to two other major shopping malls, Albrook Mall and AltaPlaza Mall. Our property is close to downtown and minutes away from the United States Embassy. Following an entertaining day of touring, unwind in one of the comfortable rooms or suites, which offer courtesies like free fast Internet and our complimentary, hot breakfast every morning. Our property is near a great variety of restaurants offering service options ranging from fast food to full service, and with diverse cuisine types. The hotel is walking distance from three casinos, several banks, drugstores and convenience stores.

Best Western

El Dorado Panama Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 383 guest reviews
NOTE ISSUED
Excellent
120
Very Good
149
Average
69
Poor
22
Terrible
23
REFER TO NOTICE
Business Business
115
Couples Couples
87
Family Family
108
Friends getaway Friends getaway
22
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great “Customer Service”"

2
05/08/2018

Arriving in Panama City-Panama, I decided to spend the night at a cozy nice small hotel I frequently stay at when in Panama, I was surprised that the hotel was bought or acquired by Best Western Hotels, decided to call it in as a walk in, no reservation guest, hence I was a frequent guest with the previous administration I thought it would be a good idea to call and introduce myself, explain my expectation and how I used to deal with the previous chain; that been said, the lady not only kept my rate, but gave allowed me to park in a “hotel staff” designated parking space, there was no parking and it was raining pretty hard. The check in was very professional, friendly and fast. Got my room and headed there, just like all other times I stayed there, the room was clean, king side bed in front of a nice size TV set, be as it me be, I just crashed to get some rest, time passed that I woke up about dinner time, soo I thought, I call to order something for dinner, it took for ever, “the operator” (nice guy) tried several times to connect me to the restaurant, no answer, finally he offer to go there and find out what was going on, call me back and said that now it was ok for me to dial direct, soo I dialed and a nice young lady took my order, great food! Broccoli Cream Soup and Salmon Caesar Salad, finish my meal, watch Tv for a while and fell sleep, having to do some work I decided to make me a cup of coffee, strike one! “No bottled water in the room”, strike 2 small refrigerator was completely empty (usually is like an assortment of beverages and others that you pay at check out time), ok, tap water still pretty good in Panama, got some water from the restroom sink and made my coffee (Only 1 courtesy pack, usually is two), coffe was good..after having that cup of coffe, watch Tv, do some more work, I decided to take a short nap, ups .. woke around 2.30 am, realizing that I didn't take my night shower I prepared myself for a well deserved, very late night shower; that was strike 3; the shower floor was just filthy dirty to my and I believe anyone's standards... God dressed up and checked out at 3.30 Am more or less; check into another hotel... that's a different review. See pictures. Other than the shower floor, I could of survive the first two strikes, Hotel has a pool, gym and is overall a nice small hotel very well located, great for a business person not too finicky willing to iron or wash your his/her clothes. See pictures and draw your own conclusions. I may be back, “so long they keep clean those shower floors”.., maybe.

"Would not recommend!"

1
24/05/2018

Country Inns and Suites should be embarassed to put their name on this hotel. While I know they are going through renovations, they should close instead of giving guests a negative view. There isn't a resturant, just a place for breakfast. The pool, restrooms and awnings are all torn up. I would not recommend it as this time.

RadissonHotelGroup, Customer Care at Best Western El Dorado Panama Hotel, responded to this review
Thank you for writing a review. We are ecstatic to know that you are no stranger to what caliber a Country Inns and Suites hotel was. We apologize if we fell short of your expectations this time. We are sorry if the pool, restrooms and awnings were not in their best condition during the time of your stay. Your feedback is greatly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

"Very nice location, excellent service "

4
01/04/2018

The location was away from the main downtown area. Very quiet area. There is a very nice yacht club across the parking lot. Only issue I had was that the door was nonfunctional the latch did not lock. It was fixed on second day of stay.

"Teeny tiny room"

3
09/03/2018

This hotel has suites so I somehow assumed the rooms would all be large. Wrong. Our room was so tiny I really felt afraid of bumping into the furniture at night. Other than this claustrophobic situation, the hotel was OK. Staff was great! The free breakfast was often a chicken dish steamed with onions and was very bland. The juices were more like "drinks" than real juice. Nothing tasted good, but it was convenient to have a hot breakfast every morning before going out. The location was fine for us, near to shopping centers and several Chinese restaurants.

"Excellent Customer Service "

5
06/03/2018

I hardly ever give a perfect score when rating because there is always room for improvement. However, at this hotel every employee that we had contact with was pleasant and accommodating. From the time of checking in; the front desk employees, maintenance, housekeeping and breakfast staff, all were pleasant and accommodating. Two front desk employees at this hotel went over and beyond exceeding our expectations, Hector and Shamyr Anderson. If I were asked to give an award for employee of the month it would definitely go to the night employee Hector! Great job all! Because of the excellent service one is able to over look or forget a smaller issue such as store bought cookies instead of the fresh baked like we're used to getting at other Country Inn & Suites. The breakfast was excellent!