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Palm Beach Shores Resort and Vacation Villas, Palm Beach Shores

181 Ocean Avenue, 33404-5761, Palm Beach Shores, United States - See on a map
Palm Beach Shores Resort and Vacation Villas - Palm Beach Shores Resort and Vacation Villas The Palm Beach Shores Resort and Vacation Villas is ideally located in the center of Palm Beach Shores. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Palm Beach Shores Resort and Vacation Villas is a 260 suite, full service, oceanfront property located in Palm Beach Shores. Each Suite includes a full kitchen, oversized bathroom, separate dining and living room area, two flat screen 47-inch televisions in bedroom and a 49-inch television in the living room and pay per view movies. Complimentary high-speed Wi-Fi, with all new lamps in the suite with USB charging ports. Featuring the Islander Grill and Tiki Bar, Live Entertainment in the Islander Grill nightly, seven days per week. Day Spa including manicures and pedicures and many customized treatments. Per Palm Beach County mandate, masks are required to be worn in all public areas.

WorldHotels Distinctive

Palm Beach Shores Resort and Vacation Villas

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2021
 
based on 2252 guest reviews
NOTE ISSUED
Excellent
986
Very Good
630
Average
345
Poor
147
Terrible
144
REFER TO NOTICE
Business Business
20
Couples Couples
830
Family Family
788
Friends getaway Friends getaway
125
Solo travel Solo travel
48
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"The place has really went down hill....("

1
Sputnik6, Tampa, Florida 15/06/2021

When we arrived, the person at the counter was rude, and generally felt annoyed with everyone there, including the staff around him. The unit was dirty(dust and mold everywhere), there were ANTS on the night stands, dining table and the kitchen. When we called the front desk about these issues we got the same person. He laughed at the problems we were having and hung up the phone. The units are very dated and need much a lot of TLC. We have stayed in this resort 4 times in the past 5 years and this is by far the worst we have ever stayed anywhere. We will not be coming back.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback on our resort. We are sorry if your recent experience here was not a pleasant one. We will forward your comments to the General Manager to review more on this person you mentioned. A name would have been helpful. But we hope to make it up to you in the future if you choose to return again.

"Unpleasant place to relax - so many people complaining at you from the hotel."

1
User 12/06/2021

We did pre register online but upon arriving at the Palm Beach Shores we had an unpleasant experience with a manager at the front desk where we had to go to finalize the registration. He was very abrupt with stating my husband must wear a mask to be registered! It would be nice it we knew that ahead of time. Gov. DeSantis opened FL up where mask were not required. We had just come from another resort in FL where NO mask were required as Governor DeSantis stated. Why does this establishment not uphold the Governors ruling? But as I passed through the Lobby during the week the people behind the registration area had their mask below their chin! So why are you so abrupt with your patrons? We were trying to enjoy the pool when a maintenance man woke us up to state our chairs could not be 5 inches in the sand? The only shade provide was if you were at the bar and at the tables where they ate! But no umbrellas are allowed for the clients who pay, even if you bring your own! The chairs were under a little shade from one of their trees on a sandy area. Maintenance complained they were on the MULCH!! There was NO MULCH , NO UMBRELLAS, & NO SHADE. I did speak to the manager - Robert later, who asked me to show him where our chairs were. I showed him and he said that was no issue and he would speak to the maintenance man. So the next day my lounge chair was on the patio with my water, coffee, and bag next to it. As I was in the pool the maintenance man went over and pulled my chair further down toward the pool. The chair was exactly where they had placed it the day before. I saw this happen from the pool. So I got out to go to my chair and my coffee along with my water was spilled all over the ground!! The Manager spoke with this same man the day before? So why is he so spiteful? Now my coffee was gone along with my water. Later the hotel representative was complaining to another guess about sitting under a tree with her laptop. NO ONE is allowed to move into the shade of the trees in the back. So I did mention what happened to my coffee and water to her, and suggested they offer some umbrellas for the paying guess. She said she would suggest it but told me people come to Florida for SUN!! Well I know a lot of people who love Florida but still need to be in the shade for their children and their selves. They also kept their Hot Tub closed the entire time. But hotels right next to them - The Marriott had both of theirs open! More rules from Covid only at this hotel! I would try an pick another resort if you would like to relax, This is definitely not the place to relax and enjoy yourself.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Even though Florida mask mandates are slowly loosening up, our resort still required guests to wear the face mask when in the resort's common areas; this includes the lobby. There are multiple signs around the resort with this policy we currently have in place. We apologize if you were not aware of it prior to your arrival. We are sorry if our resort did not meet your expectations and we wish you better vacations for the future.

"GO TO THE SPA"

5
BethBaker40, Valdosta, Georgia 11/06/2021

Moms, this review is for you! First and foremost, the VERY best thing about this resort is Shirlie at the spa. The best advice I can give you is to schedule a massage with her. I ended up doing two (and wish I had done more). It has been my favorite thing about this vacay. Secondly, the kitchens in the units are very small. Don't expect to cook much. No real oven and two tiny cook tops. The fridge is big, so that's a plus! Bring your own towels. You have to sign out for the towels at the pool and they can run out. I don't need the stress of returning towels, so I'm glad I brought some. There is one washer/dryer per floor. That's not a lot. They add gratuity to all drinks and services. I made the mistake of double tipping a few times. The pool is great...the beach sand gets sooooo hot that it feels like lava. I'm NOT joking. I almost cried one day walking back! Reserve your beach chairs before you leave. Get the chairs closest to the ocean (and closest to the boardwalk). GO TO THE SPA! You will be sooo happy you did! It's clean and family friendly!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback on our resort. This is such a sweet review for all the moms out there. We love hearing of how much you enjoyed Shirlie from the spa. She is a gem. You were able to relax and unwind in our spacious suites, too. The pool and the beach was fantastic for you as well. We hope to serve you again soon. Take care.

"Nice resort and Location, but some tips to make your stay better"

4
User 10/06/2021

The resort was nice and has plenty to offer for a week stay. We recommend rooms ending with an even # which have a view of the pool and or ocean, odd # ending rooms face the parking lot and in our case the roof of the entrance area and parking lot and were told they couldn't move us until Monday afternoon. Best to contact the resort a couple weeks ahead of time to try to request a room with a view. Spoke with other guests that were just there for the weekend that had great views, would think that checking in for a week should get a good view compared to guests only there for a couple days. We had our own umbrella and were told we could set up on the resort beach and had to go to the public beach next to the resort, unless we rented one of the resorts umbrella. We were not happy with that policy. There is a nice pool side bar and food area and the staff were very attentive and the food and drinks were very good. There is a nice park next to the resort and nice restaurants with-in walking distance, also a beach supply store with a lot of variety. The pros of the resort outweighed the cons and we would recommend with some insight.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We appreciate your feedback and hope to welcome you back again soon.

"Great location and great beach stay!"

5
User 10/06/2021

This was a great destination for my family with toddlers to just enjoy beach:pool time. Low key, easy and walkable! They even had a playground! I am excited to go back again as kids get older to do more things.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Incredible resort, memorable vacation"

5
kbharatitn, Simpsonville, South Carolina 10/06/2021

This was my second visit to the resort. While my first experiece was very good, an incredible second experience simply validated the fact that this is one of the best resorts I have visited during my many years (18 years) of taking timeshare vacations. Very good location, oceanfront with amazing views and an incredibly professional and friendly staff make this a perfect trifecta. The units are wekk appointed and clean. The restaurant has good fod and music and the property is well maintained. Any reasonable request for additional supplies etc. is VERY quickly fulfilled. Front desk staff is very nice (we love PATSY) and will even call back to followup on whether our call-in requests (for supplies etc) was fulfilled. I plan on trying to visit every year. This is a great family or couple oriented place.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Shores Resort. We value your opinion. It would be great to have the opportunity to serve you again.

"Gorgeous resort"

5
User 08/06/2021

We really enjoyed our stay. The resort is gorgeous, and really conveniently located. The staff was friendly and helpful. The rooms were a great size, clean, and well stocked. Large bathroom with shower and tub, and dual sinks. Comfortable bed, couch less so. A few downsides: they charge $30 a day for beach chairs, which I've never experienced at another beach resort. There were signs up that masks were required in common areas, but this was not enforced at all. The parking lot is very tight, and guests have to park off to the side because the closer parking is reserved for valet.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting our resort. We are thrilled to know that you enjoyed your vacation stay at Palm Beach Shores Resort. The staff was friendly and the rooms were spacious enough for you and your family. We do want to clarify this point: our resort doesn't charge for the rental beach chairs and umbrellas. We have an authorized vendor on property that supplies our guests with covered cabanas and umbrellas with chairs at the rate of $30 per day. This is posted on our website for all owners and guests to be made aware of prior to their arrival. Furthermore, we currently still ask all guests to wear a face-covering when in any of the resort's common areas; this includes the front desk area. Thanks again for your review.

"Go for the Beach"

3
User 30/05/2021

The resort is average; however, the access to the beach is why you stay at the resort. The rooms are in need of upgrade and are small. The laundry is in a common area and only takes coins. Parking is $10 a day. The pool and poolside bar are nice. You can walk to restaurants.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay.

"I liked it"

5
travler019, toronto 25/05/2021

We stayed here for a few days, had a suite with kitchenette on first floor. Nice enough staff/service, pool gets crowded and loud, but private beach is lovely and yes you pay for umbrella and chairs if you want that which is about $11/ hour or $35 for the day but I thought that was fine and worth it. Much more peaceful and beautiful than the pool. Decor wise suite looks a bit dated, very early 80s but was really quite large and well appointed if you want to prepare your own meals. Bathroom was huge and room is quiet and the bed was wonderfully comfortable. Not much housekeeping due to covid but that's fine. Very close to a small, lively strip of restaurants and a knickknack store if you need a coverup or beach shoes and don't want to spend hotel shop prices...though I did buy flip flops from the hotel and the store keeper was very lovely and helpful, so that is a good option too! Good coffee place a tiny bit further down, past the restaurants, by the sort of mall next door. I really recommend this place, not glam but I very much felt at home here and would absolutely stay again!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Your review title says it all! Thank you! Thank you for your recommendation. We are thrilled. And a big THANK YOU for this 5-star review! Guest satisfaction is so important to us, and we greatly appreciate it.

"Tyrants"

1
User 25/05/2021

Folks it started with check-in. The Governor of Florida lifted the mask ban but this tyrannical resort opted to keep it. the tyrannical check in manager suggested i place a diaper on my face . i said i didn't have one he said go in the gift shop and buy one. you think a high price resort that caters to the rich and famous didn't have a throw away masks to give to the customers. After check in to get your parking pass you must pass through the time share tyrant who offers you a free meal to attend a presentation . after you say no thanks the offers keep coming then you are called rude for waving her off. imagine that you are rude for not accepting a high pressure presentation and wasting 3 or 4 hours of your vacation for a free lunch. ok got past check-in lets head to the pool only to be met by the pool area tyrant. there is no shade anywhere in the pool area no umbrellas allowed. I placed my lounge chair about 2 feet off the pool deck to claim some shade but the pool tyrant says i cannot do that the 2 feet was mulch and YOU CANNOT PLACE YOUR CHAIR ON THE MULCH. ok lets head to the beach only to be told you cant place your sand chair in front of the hotel you must place it outside the ZONE !!!!!!! The ZONE is reserved for the company that rents umbrellas and beach chairs. This resort charges you $10 a day for parking your car . They have another company that offers valet parking and they have the best parking spots for them . You must find a place farther away from the entrance . you pay $200 plus to stay here and get treated like crap!!! It is a hard lesson learned but i cant wait to get out of this tyrannical place!!!!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
There's a lot to unpack and explain here. First off, even though you desired not to wear a mask, our resort's policy still currently asks that all guests wear their masks at all resort common areas, which includes the lobby. Face masks are not required to be worn when in the pool area, on the beach, or actively eating at the tiki bar or restaurant. We are currently still practicing social distancing, too. This is to ensure the safety and well-being of our guests and staff. Furthermore, moving the pool lounge chairs is not allowed. We wish you better vacation experiences for the future.

"Nice resort in a nice location"

4
Dean N, Cincinnati, Ohio 25/05/2021

Palm Beach Shores worked well for us. We needed to veg for a week, and decided to avoid FL car rental prices plus the $10/night parking fee at the resort, so we tried Lyft from PBI and back, and it worked out great. The area around the hotel is very nice, with walking trails and a restaurant strip very close, and Publix delivers. The restaurant kitchen at Palm Beach Shores is very good, and so was the live music on the jazz and Motown nights. RCI exchangers should expect to be assigned to "island view" rooms that are better described as "rear parking lot view", but our request for a move to "ocean view" the first morning was granted with no hassle, which we appreciated. We met other RCI exchangers around the pool who did not request a room move and were disappointed. Also, being directed to the side of the property if you don't rent a lounge chair for $35/day is pretty tacky. Overall: We'll probably go back and cross our fingers that we can move to ocean view again (it makes a big difference on a resort vacation).

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing to stay at Palm Beach Shores Resort this year. We value your opinion. Overall, it sounds like you had a memorable Florida stay. It would be great to have the opportunity to serve you again.

"Wonderful resort"

5
User 24/05/2021

Palm Beach Shores resort was lovely, well-maintained, polite staff. The resort was on the beach which was great. Renting beach chairs and umbrellas was a bit on the expensive side, but a necessity. The resort pool was nice but a bit small for the size of the resort. The hot tub was unavailable for our stay. I would not recommend the restaurant attached to the resort, but the bar service at the outdoor bar was superb.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Palm Beach Shores"

5
547bobg, South Hadley, Massachusetts 24/05/2021

Trip was very nice and all employees were extremely courteous and helpful. We have been traveling to Palm Beach Shore for over fifteen years and we have never had a problem. We very much are looking forward to our next visit to Palm Beach Shores....

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
This is such a nice review on our resort. Thank you! We are thrilled to know that you have been coming back to Palm Beach Shores Resort and Vacation Villas for over 15 years. You must really like the Florida weather, and our resort. Awesome. See you again soon.

"Don't stay here"

1
Mike H, Kansas City, Missouri 21/05/2021

Worst resort ever. Don't stay here. Money for nothing. Tip for valet and use of cart. Figure extra $150. Rude harrasing pool attendent. Thank God leaving tomorrow. Good riddance. We'll never stay here again. Fire the pool attendent. Manager is worthless too.

"Beautiful south Florida resort!"

5
664kathryns, Hoover, Al, United States 18/05/2021

This older resort is beautifully maintained! The addition of valet service and someone who handles your luggage is great for seniors! Add a doorman and the best restaurant on Singer Island to beautiful beaches and extremely helpful staff and you have the perfect vacation. Daily towel exchange and garbage collection as well as mid-week cleaning are suspended due to COVID, but all it takes is a phone call to the front desk and towels are at your door almost immediately. Garbage is collected outside your door at 10am daily. Furniture is old, but very well maintained!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your lovely comments on our resort. It is wonderful to hear of your complete satisfaction with everything we have to offer our guests and owners. We are in the process of updating some of our room furniture. So we cannot wait to have you back to see those changes.

"Not As Expected"

3
Freedom15573531240, Louisville, Kentucky 17/05/2021

Our stay at this resort was not as expected. Upon arriving there was a long line in the parking lot waiting for check in at 5:00pm that was not moving. Carts were not made available to guests unless used by Valet Staff. The Units are very old and outdated. Upon arrival, the patio door handle in our unit was broken and the commode did not flush. So maintenance had to be called twice to our unit within an hour of our arrival. The view of the ocean from our balcony was very limited due to the concrete wall on our very small balcony with the view of the parking lot and tree line. On the plus side, we did enjoy the Tiki Bar / pool and The Islander Grill ( on location ) the food was very good! Also, short walking distance to the beach.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting our resort. We are sorry if we fell short of your expectations and wish you great future vacations.

"Paradise"

5
User 16/05/2021

If you aren't renting a car, ask the hotel for driver recommendation. Nightly specials at the onsite restaurant and entertainment. Awesome food. Water is crystal clear, and seaweed is cleaned up daily in front of the resort.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay.

"Anastasia in the Salon"

5
User 15/05/2021

There's nothing about this resort that's not excellent but my special time is in the salon. Anastasia is one of Palm Beach Shores' gems. She looks like a retired ballerina, but we talked all things culinary and kids. She actually began working in the salon when a friend bought it years ago. She left to start a family but came back. Like we all do. The pedicures are always great but I really like the way she shaped the nails and somehow got them extra shiny. It's a skill to engage strangers in an intimate setting. What I noticed was how she introduced a topic but steered the conversation to me, creating a nice back-and-forth. I've never had my sandals put back on for me but I guess that's my point: Anastasia will take good care of you.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Kudos to Anastasia! Thank you for visiting Palm Beach Shores Resort for your vacation. We value all the positive comments you mentioned about the service Anastasia gave you while in the salon. She is amazing! We cannot wait to serve you again in the future.

"Great vacation spot"

4
User 12/05/2021

Loved this place and it actually grew on us as the week progressed. But we did have one major issue that I wanted to warn folks about. Upon check in I was directed to another counter to receive my "parking pass". But what they are really trying to do is lure you into a timeshare tour. As an owner of multiple timeshares, I knew what was going on. However, in this case I was blatantly lied t to by whoever signed us up. We were told since we were not there with our own week, we would only have to tour a unit, then get a very brief overview of the program. On my reservation document they even marked out the part that said "receive new vacation industry updates." This was the only reason I agreed to do the tour. The day of the tour, I let our salesperson (who was great by the way) go on for about 30 minutes and I told her what they told me at the front desk and showed her the document. She showed it to a manager, but then still proceeded with her presentation and said she had to finish it with us in order for us to qualify for the incentive. Bottom line is we spent over 3 hours on this tour - wasted the first afternoon we were at the resort. That is time we can never get back. It is not worth it!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We are sorry if the owners' update took longer than expected. Surely, our staff only wanted to let you know of a few updates that have taken place with our timeshare program. At least you liked our location and amenities. We hope to share our hospitality with you again.

"On of my favorite places to stay"

5
User 11/05/2021

Palm Beach Shores Resort is top notch resort. Small enough to feel like family but large enough to have all the amenities that you would want. We rarely exchange for any other place to stay. There is a private beach, top notch restaurant, a guest shop, a spa with expert therapists, and a friendly atmosphere. It is in walking distance to other restaurants and shops. And only ten minutes to drive to other shops and grocery store.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Your review title is superb! Thank you for saying that Palm Beach Shores Resort is one of our favorite places to stay. That means a lot to us. It shows how well we are doing in providing quality service and comfortable, clean accommodations. You were able to enjoy yourself to the fullest. Good for you. Till next time.

"Great Place for Beach, Pool, Restaurants and Shopping."

5
Departure21426042618, Cincinnati, Ohio 11/05/2021

Our recent stay here was a great getaway from the northern weather. From the front desk folks to the housekeeping, pool and restaurant staff, everyone was very helpful and hard working. To us, the four main features of the resort include the direct beach access, the on-site restaurant with nightly entertainment, the pool area and the off-site restaurants all within walking distance. The beach group not only handles beach chairs and umbrellas, but can also arrange jet skis, para-sailing and cruises along the inter coastal water way. We opted for the sunset cruise that left from the local marina. We did drive over early and enjoyed dinner at the marina before the cruise. This is an older resort, a converted Radisson built probably in the 1990s and converted to time shares in the 2000s. It has been maintained well. Appears they took the recent Covid-19 downtime to paint and power wash everything in sight. Bottom line is we would return again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks a lot for your positive review. We are delighted to hear of your full satisfaction with our service and accommodations. It would be phenomenal for us to welcome you back to Palm Beach Shores Resort again in the future.

"Bad quality"

1
mararitap, San Antonio, Texas 10/05/2021

Worst staff and place to stay. Old and smell of old furniture. Too expensive for what you get. Would not refer it to anyone else. Front desk and welcoming were agree all the time. Did not want to help with any questions. Had to ask for towels to be brought over and staff did not want to take the dirty towels. Will never stay there again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
While we try hard to satisfy every guest, we realize that is not always possible. We are very sorry that part of your vacation experience did not meet your expectations. We will use your feedback as a way to improve on our services and hospitality. In the meantime, we wish you great future vacations for you and your family.

"Good place nice view"

4
User 10/05/2021

Very nice place. Usually have wonderful activities but because of Covid they stopped but I hope they continue them once this has stopped. They are charginng the same price for NOT the same service. They need their Customer Service person back.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi there. Yes, due to the pandemic, we have had to limit our poolside activities. But we still have plenty of other onsite amenities available, including the private beach and swimming pool, the poolside Tiki Bar - Open daily 11 AM - 10 PM, our restaurant, The Islander Grill & Tiki Bar, live entertainment in the Dining Room - 7 nights a week, the Nail Salon & Spa - Monday through Friday 9 AM - 6 PM, Saturday 10 AM - 5 PM, and Sunday Noon - 5 PM, and the Gift shop - Open daily 9 AM - 9 PM. We hope to serve you again soon. Take care.

"Not a Gold Crown Resort"

2
knger1, Layton, Utah 04/05/2021

This is not a Gold Crown Resort in my opinion. It is old and dated. And they gave us a room with two double beds! Not Queen, but double! The only room they had with a King was on the first floor they said. We wanted an ocean view, which we got, but only two double beds! The location was fine, and the ocean view was nice, but as I said, it is old and dated. Maybe it;s Gold Crown because of the amenities, which was nice that it's on the beach, and there is a restaurant on site, which was good, but other than that it is not a particularly nice place.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
The Gold Crown Resort® Award comes directly from anonymous comment cards submitted by guests, who are asked to rate their experiences on multiple areas, including hospitality and service, maintenance, unit features, housekeeping, and amenities. The RCI Gold Crown award is the highest of the distinctions possible, which all of our flagship resorts have won. We are proud that industry experts like RCI have recognized our commitment to our guests and that the reviews for Vacation Village Resorts consistently show that we exceeded the high expectations of our owners and guests from all over the world. We hope to make it up to you in the future.

"Not a gold crown"

2
User 03/05/2021

Building is run down from age but do able. Food mediocre at best. Had to drive to west palm for better food. Beach is private and you are not allowed to bring your own umbrella because they are trying to force rentals on you. The hotel hires company to run there beach so they don't want you to sit in the area with your own stuff. First day we brought chairs they made us move. They next day we brought an umbrella they made us move to public beach. Ocean was the only good thing. This is the last year with RCI and back to normal vacations.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi there. The Gold Crown Resort® Award comes directly from anonymous comment cards submitted by guests, who are asked to rate their experiences on multiple areas, including hospitality and service, maintenance, unit features, housekeeping, and amenities. The RCI Gold Crown award is the highest of the distinctions possible, which all of our flagship resorts have won. We are proud that industry experts like RCI have recognized our commitment to our guests and that the reviews for Vacation Village Resorts consistently show that we exceeded the high expectations of our owners and guests from all over the world. We hope to make it up to you in the future. But at least you liked the private beach access.

"Awesome!"

5
User 02/05/2021

Great location and lots to do. Love the ocean views. Lots of places to walk to for dinner and drinks. People and staff were awesome. The unit was large and loved the lani. Will stay here again next year!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Total Relaxation and Service"

5
msmiller2021, Galena, Ohio 30/04/2021

Excellent trip and accomodations. Go every year for Anniversary and husband's birthday. Lots to do in the area. Do not really need a car if you've seen the area. Took Otis's courtesy car service from airport and with (reasonable) fee come back to take you a morning to Publix. Although the COVID is still about there were no activities or live entertainment outside but there was entertainment inside in the evening at the delicious restaurant onsite. Tropical birds and ocean and view are breathtaking and very convenient from the pool. Waiter service at the pool. Very warm, relaxing pool. Very friendly staff. Love you Ray! Thank you resort. We had a wonderful (as always) time. Looking forward to next visit.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you, thank you and thank you. This is such a terrific review on our resort property. It really sounds like you had a memorable and fun vacation stay here. You did a lot of relaxing, too. Good for you. You deserve it. See you again soon.

"Oceanfront heaven"

5
consultdia, Ashland, Massachusetts 29/04/2021

This resort is beautiful! The property is lovely, the location is right on the ocean with a private beach and the beach, palms and scenery all make this a breathtaking experience. Our room was spacious and comfortable with large screen TV's and a full kitchen. I loved my quiet morning ocean walks along the shore and my warm swims in both the ocean and the pool! There is nightly entertainment in the on-site restaurant which is a really nice feature. This is a very short walk to a small strip mall with some other restaurants, t-shop store, 7-eleven, bagel shop. Did I mention how friendly everyone was and the service? Doors opened for you, greetings, quick valet service, front desk very accommodating. We loved this resort and hope to return soon!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Shores Resort for your vacation this year. It sounds like you had a very good time in South Florida. We value your opinion. It would be great to have the opportunity to serve you again.

"We liked being right on the beach"

4
Kris91, Cranston, Rhode Island 27/04/2021

We had a nice week long stay here. We liked that it was right on the beach. We rented chairs and an umbrella for the week and felt it was well worth it. We had lunch and drinks at the tiki bar and enjoyed it. The food was good and the prices were reasonable. The workout room was very small. I should have asked if there were any other fitness choices, but I didn't. We didn't use the pool or the spa so can't comment on them. The rooms are dated, as others mentioned but that didn't bother us. The room met all of our needs. We enjoyed the balcony and the kitchen. The location is next to a public park. There are some restaurants and bars within walking distance. There were a few convenience stores within walking distance also. We liked having a car. We used it to go out for dinner off the island and to go off the island for shopping, exploring and entertainment. We did walk to a local restaurant one night for dinner and it was nice.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing to stay at Palm Beach Shores Resort this year. We are delighted to know that you like being right on the beach. Yes, that's always a great feature of our resort. Not only do you have access to a private beach, but you also have a swimming pool, tiki bar, restaurant, and convenient location. Please know that we are currently in the process of updating some of our other amenities as well as our older suites. It takes time. But we thank you for your patience and we cannot wait to host you again in the future.

"Great Stay!"

5
User 20/04/2021

Perfect in every way! Loved it there! Location was central to grocery stores, various marinas, peanut island, lots of shopping and food. The resort is right on the beach and has a spa which we enjoyed having our massages. Beach umbrellas and chairs available for rent also.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your perfect 5-star review rating. It was lovely hosting you. Your satisfaction with our location and amenities means the world to us. It would be great to host you again in the future. Thanks again.

"Wonderful resort!"

5
Bill T, Duluth, Minnesota 18/04/2021

My wife and I were lucky to be able to trade timeshare points for Palm Beach Shores. It is a beautiful resort, right on the beach, very clean and modern, with a friendly staff. Because of Covid there were no organized activities, but that wasn't a problem for us. The pool area is large with a lot of chairs, even being spaced out. The restaurant's food was very good and reasonably priced. Try their fish tacos! Our only negative was that the rooms on the second floor have balconies with solid walls instead of railings. When we sat we could not see anything except the balconies above us, Higher floors had railings. There is a $10/day parking fee, but this includes valet service, whic washandy and quick. We'd love to vacation here again!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing to stay at Palm Beach Shores Resort and Vacation Villas. We value your opinion and we believe many of our future guests would find your online review very helpful. Thanks for your positive feedback and we cannot wait to host you again soon. Take care.

"Sunny Getaway"

4
Laura B, Saint James, New York 13/04/2021

This property is conveniently located on Singer Island, walking distance to everything. The resort is dated, but very clean. Bathrooms definitely need to be updated. Rooms are nice, pool was nice, beach was great! Right on property, we paid for our chairs and umbrella to be set up for the week ahead of time, well worth it. We did not eat in the restaurant. Some rooms face the side of the building parking lot, we faced the front of the building which was the parking lot but also looked out across the bridge. Beautiful sunsets every night.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your comments on our resort, Laura B. We are delighted to hear of your positive feedback with our resort. You were able to enjoy all of our amenities on site and relax in sunny South Florida. Thanks for your review again and we hope to share our hospitality once more in the future.

"Always A First Rate Experience"

5
User 12/04/2021

The location, vacation experience, and convenience is second to none. Keep up the great work! One thing that can be improved extremely is the timeshare staff sales game with the parking pass. There is no reason for this. The parking pass can be at the front desk without having to engage in the the timeshare sales game at the customer relations desk. Only negative with the great vacation and is a continual issue.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We appreciate your feedback and hope to welcome you back again soon.

"Disappointed !!!!"

2
23-jodi, Wind Lake, Wisconsin 12/04/2021

We traded from a different resort to stay here. Very disappointed in the room as we were in the back corner of the building facing a cement wall of what you call a balcony. When I asked to be moved to a different room multiple times I was told because it was a weekend they couldn't accommodate us. The unit itself for a 1 bedroom was very small and the staff were not the friendliest all the way down to the Bartender at the Tiki Bar. I would never go back to this place.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We are sorry to see that your experience with us did not meet your expectations. Customer feedback is extremely important to us and we take all feedback both positive and negative as an opportunity to learn and improve. We sincerely wish you good future vacations.

"My picky boyfriend wants to return!"

5
Kristin B, Myrtle Beach, South Carolina 11/04/2021

The restaurant is fabulous. If you go around 7pm for the nightly entertainment, you will feel like you're surrounded by friends at a great party. Don't miss the amazing Thursday night Jazz gig! The "views" aren't all that, but the rest is great. OH! I forgot to mention that the beds and pillows are WONDERFUL! More like a Weston than a time share.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Your review title is so funny. We love that we were able to get your picky boyfriend to want to come back again to Palm Beach Shores Resort. It sounds like you two made great memories together. Lovely! Till next time ... hopefully, that would be sooner than later.

"Fraudulent points transfer"

1
jaydE1836CG, Dillon, Colorado 08/04/2021

My points were stolen and I was not refunded the points back, just a horrible theft of money, They did not notify me of the reservation till AFTER the stay. If they had sent notice before the date I could have canceled and not lost $1800 in points

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We are sorry to hear of this incident. As an RCI-affiliated resort, we recommend that you work directly with RCI to discuss the situation with your Points. As an owner, you can also contact our Concierge Services Department to discuss helping you with a future booking.

"Palm Beach Shores Resort"

4
User 07/04/2021

Nice location, beach access and area restaurants perfect to walk to. Palm Beach Shores island is a beautiful place for a relaxing, yet things to do vacation. Beach access great! Resort a little busy at times being a RCI affiliate resort. Elevator is so slow. Glad we were on second floor, but view not very good. Pool area nice with tiki bar right there. I would return.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your compliments and valuable feedback. We are happy to hear that you enjoyed your stay with us and look forward to your return.

"Love Palm Beach Shores"

5
KBSullivan, Springfield, Virginia 06/04/2021

We love the old school vibe of Palm Beach Shores. If looking for super fancy, this is not the place for you. But if you want a comfortable room, staff that greets you with a smile, restaurants within walking distance, great beach and pool, then this is the place for you. Great place for couples or families. We look forward to our stay at Palm Beach Shores.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks a lot, KBSullivan. We love that you love our resort. You were able to feel comfortable and safe during your stay and you got to relax in our swimming pool and beach. Thank you for visiting us and we hope to serve you again in the future.

"A BEACH RESORT THAT YOU CAN'T SIT ON BEACH!!"

1
User 05/04/2021

was not advised i would hv to rent chairs & umbrella at $35+tx per day(yikes that's high) but i checked in on sunday & was told chairs were sold out for the week already?! 1 staff member suggested i go buy a chair & umbrella & go to public beach next door??! did not go to a beach resort to lug my own stuff to beach & room everyday then hv to leave it there cause i flew also noise round pool throughout the night with no security personnel anywhere in site to stop it. i mean a bunch with guitar having a sing along at 12:30am then same night 3 teens blasting music on their phones at 2:30am etc,etc throughout the week. units are nice location is awesome but would never stay at this resort again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi there. Thanks for visiting Palm Beach Shores Resort this year. We are sorry if you were not aware of the chair and cabana rentals. On our resort's website, it states "The covered cabanas and umbrellas with chairs are only $30.00 per day for a set. Weekly rates are also available. An authorized vendor is available to supply our guests with any other safety-approved equipment at an additional charge. Guests may use their own beach equipment on the north or south side of the resort, within the resort's private beach area that offers food and beverage service." We are sorry if our resort did not meet your expectations. We wish you better future vacations for the next time you visit South Florida.

"Looking for a beach, Tiki bar and pool this is your place"

4
eggegm, NH 30/03/2021

Spacious rooms, nice bed but pillows need to be replaced or have better options. Tiki bar personnel are very friendly with excellent service. Beautiful beach with miles for walking or just laying out. Music in dinning room needs to move out of the 1940 and 50's. Excellent restaurants walking distance most with music for your choosing.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting Palm Beach Shores Resort this year. We are happy to know that you liked our private beach access, tiki bar, and swimming pool Not to mention, you were able to hear our wonderful entertainers during your stay. See you again soon. Take care.

"Great Vacation"

5
Jane B, Little Falls 29/03/2021

Our week long stay in two bedroom suite was wonderful. The staff was efficient, helpful and friendly. The resort location is great with easy access to pool, beach, restaurants, and stores. The beach set ups were well worth the added weekly charge and units and entire resort well maintained. It was great to have Tiki Bar and restaurant on site. We took advantage of a fishing excursion - next time want to do the senses cruise also. Being able to see and hear the ocean from our balcony was a highlight. We will definitely be back,

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. We hope to welcome you back again for another memorable stay.

"Beach Vacation"

3
johnmL792RQ, Staten Island, New York 28/03/2021

We picked this hotel for its beach location and it is in a great location. Service was excellent by the staff on site. The hotel definitely needs updating though and the worst part of the experience is that when you first arrive they tell you in order to get a parking pass (which you pay 10 dollars a day for ) you have to sign up for a very harassing timeshare "update on current timeshare market" What a horror!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We appreciate your feedback and hope to welcome you back again soon.

"Great location and good service"

4
CBob007, Crosslake, Minnesota 28/03/2021

I have stayed at this resort several times in the past 8 years. It is in a great location on the beach and close to several restaurants and bars in walking distance. The Sailfish Marina was my favorite with a nice restaurant, outside tiki bar, and fishing charters. Groceries, shopping, and other activities are a short drive away. Downtown Palm Beach is about 15 minutes. The resort itself has a restaurant, spa, small tiki bar, and small fitness center. It's a pleasant place to stay. The rooms are starting to show their wear, but are kept clean. An assortment of paint touch ups, tile repair, and updated furniture are about due. For timeshares this is really no longer Gold Crown, but I would still return.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
CBob007, thanks for visiting us again this year. 8 years is a long time to keep returning to Palm Beach Shores Resort and we greatly appreciate it. Till next time.

"Vacation"

5
wfehardscaping, Collegeville, Pennsylvania 28/03/2021

This is our 4th time at Palm Beach shores and we love it here and the surrounding area especially Sailfish Marina. As usual the staff was very accommodating and we LOVE Lisa at the Tiki Bar. Troy and the crew at the beach were awesome as well.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you so very much. It is phenomenal to know that you had a good time in South Florida. Lisa is amazing, too. See you again soon.

"Nice resort"

5
danooley, Spotsylvania, Virginia 25/03/2021

Nice resort, we'll come back. The pool deck and tiki bar are very cool and had a great vibe. The beach is fantastic, clean and very well kept up. The resort is a little quirky, but is a good family location.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Vacation Village Resorts. We value your opinion. It would be great to have the opportunity to serve you again.

"Time share exchange to Palm Beach shores resort"

5
Mark M, concord, United States 25/03/2021

This resort has a professional and friendly staff. It has easy beach access and a large pool. There are numerous restaurants within short walking distance. The town of Palm Beach Shores is delightful for bike riding and walking

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. It is so good to know that you liked our professional and friendly staff, as well as our large swimming pool and restaurant. We look forward to sharing our hospitality with you again in the future. Take care.

"Happy customers!!"

5
User 23/03/2021

We thoroughly enjoyed our stay at the Palm Beach Shores resort. The staff is so helpful and courteous. The room was clean and inviting. The microwave is also a convection, baking, and broiling unit, so there was no problem not having an oven. If you have room in your luggage, I suggest bringing a non-stick pan. We made breakfast each morning and after we bought a non-stick pan, egg making was so much easier! There are many restaurants within walking distance, as well as an ice cream and treats place and others with t-shirts, swim suits, etc. We enjoyed walking down to the intercoastal where we could watch anywhere from large ships to little speed boats coming and going. We could walk there either down the beach or down the sidewalk. There is also the Sail Fish marina within walking distance. They have a nice indoor/outdoor restaurant too. You can also watch the fisherman cleaning their fish as the pelicans wait for their parts. I have a suggestion for the resort: Please put a showerhead in the bathtub and a shower curtain so women have a place to shave their legs in the shower. The small shower doesn't work so well. Also add some towel bars under the sink area - there is room there for the hand towels and wash clothes. Overall though, we enjoyed our stay and will be back sometime soon!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
THANK YOU! We are thrilled to know that you enjoyed your vacation at our resort. It was memorable and unique. Your satisfaction with our spacious suites, amenities, onsite restaurant and staff means the world to us. We believe many of our future guests will benefit from reading your online review. Thank you again and we hope to welcome you back again soon.

"PBSR is GRRRREAT!"

5
David P, Kissimmee, Florida 12/03/2021

We have been coming to PBSR for years and have never been disappointed. We plan to come here for as many years as we can. We also send friends and family here and they are always delighted. The Tiki Bar is world quality and Liza, the waitress/bar tender, is pleasant.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting us this year, David P. Your online review gives us great joy. It is fantastic to know that you liked Palm Beach Shores Resort to the fullest. We hope to continue to be your home away from home for years to come.

"Nice place to warm up during winter."

5
Lu K, Naperville, Illinois 10/03/2021

It was a nice and clean place, rooms are large, overall staff was very pleasant, the staff at the tiki bar were very friendly and efficient. The building is within walking distance to restaurants, a coffee shop, a Wings store, and a Publix not far from the location. The building itself looks a bit dated but we would stay there again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We are delighted to know that you liked our cleanliness, spacious rooms, and onsite amenities. We're glad to hear that you enjoyed your stay overall. Till next time.

"Old, needs updating resort"

2
User 08/03/2021

Resort is old and badly needs to be updated. Only has a partial kitchen which is so small and cramped to do any kind of meal preparation. The only good thing about the resort is its location to the beach. Beautiful beach which is available from all the other resorts nearby.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We apologize if you thought the suites looked outdated. We are continuously working on the updates and upgrades of our older suites. It is certainly a work in progress. Hopefully, on your next visit to Palm Beach Shores Resort, you will be able to see the nice upgrades. And at least you liked the private beach we have available for our guests and owners.

"Palm Beach Shores Resort on Singer Island"

5
OOSHIE326, Georgetown, Massachusetts 04/03/2021

PBS is a smaller timeshare resort right on the ocean. Patsy the front desk manager and Carol, the Activities Concierge are both wonderful and so kind and helpful. At the resort, you have a pool with a Tiki Bar for food and drinks for purchase. Lisa is great at the bar. Also if you prefer you can walk down to the Beach. There are chairs, umbrellas and cabanas for purchase if you choose. PBS is an older resort that has been well maintained. People are cleaning all the time. If there is any problem at all, no matter how small, someone, usually Mickey, is on it in minutes. Then later you receive a follow up call to be sure the problem was solved, even if it was for a box of Kleenex. PBS also has an indoor restaurant with nightly specials and music, a Spa, a store, and a gym. Nino and Peter were helpful at the front desk as well and Willie and Michelle were great. Even Jack the Bellman. Everyone remembers your name too. Usually they have activities, but all has been scaled down due to COVID. Masks were required at the resort and everyone seemed compliant with their masks. The area also has plenty to do, but we were looking not to run around. PBS was perfect.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
THANK YOU, thank you, and thank you. This is a fantastic 5-star review on our resort and love how happy you with us. We have shared your comments with the staff you mentioned as well as the General Manager and we hope to welcome you back again soon. Stay safe.

"Don't miss Marco and Lilian!"

5
Pat D, Ridgewood, New Jersey 04/03/2021

The restaurant has music every night, it is open to the public. There's a different group every night. Food is great! However, check out Mayco and Lilian they are amazing, so talented take requests from BeeGee's Salsa, Motown just can't imagine anything they can't do . Very talented beautiful couple! Check them out www.maycol.we

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback on our resort, Pat D. We value your opinion and are delighted to know that you liked our onsite restaurant, entertainment, friendly staff. Thank you. We will be sure to share your comments and review with them and the General Manager. Come back again soon.

"All great except..."

3
User 28/02/2021

The location and cleanliness of this resort was great. Located in short walk from restaurants, stores, 7-11. Pool was clean and well set up To allow covid distancing. Beach was beautiful. The front desk however was not accommodating. We arrived around lunch and they asked us to keep luggage in hot car instead of storing it for us. I told them at check in that although I had three units we only had one car. I even signed a paper saying that I only had one car. At check out I was charged 10 dollars per day per unit for three cars. I was also charged 11 dollars in two of the units for watching movies. When they looked into it they said we watched less than one min in each movies. So basically we were changing channels and must have hit a movie. Very confusing. I also asked to take a yoga mat from the gym to use since I am not comfortable in a gym due to covid. I was told no right away. Even though there were 5 mats and they were NEVER used. One night we were watching tv and chatting in our room. It was only 915 when we received knock on door telling us to be quiet. No music. No screaming. Just watching news and talking. On the other hand the pool bar staff and convince store staff were all very friendly and accommodating.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi Christine M - thank you for taking the time to share your recent vacation experience with us. We apologize for the issues you encountered during your stay. We have forwarded your review to the General Manager and hope to make it up to you in the future if you choose to return to Palm Beach Shores Resort again.

"Would go back again yes"

4
User 24/02/2021

It's easy to use the pool and beach facilities and it's convenient to have a restaurant and bar right on grounds or you can go right back to your room. Needs a upgrade. They need to work on replacing the microwave, dishwasher and the patio door which is very hard to open and close.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. We love your review title as well as your positive comments. It is wonderful to know that you liked our swimming pool, private beach, and amenities. We are currently in the process of updating some of our older suites and we know that the next time you visit Palm Beach Shores Resort, you are going to love those changes and updates. Till next time.

"Excellent service, cleanliness and location. All of the staff are very helpful, the pool and beach are central."

5
RK7755, Bridgetown, Barbados 18/02/2021

My wife and I had a great time at the resort. Everyone was helpful and the location is perfect. The marina is close by, there is a restaurant on site and a close walk away. The rooms were clean but could use a bit upgrade. The housekeeping were very responsive. Very enjoyable

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review, RK7755. It is wonderful to know that you and your wife had a great time here at Palm Beach Shores Resort. Sounds like you made new memories, too. How sweet. See you again soon.

"Wonderfully relaxing and enjoyable vacation"

5
User 16/02/2021

We loved our trip to Palm Beach Shores Resort. The unit was large, clean and had everything we needed. The pool was clean and heated with plenty of lounge chairs. The tiki bar staff was very friendly. We loved that they served drinks and food pool side. The food was delicious! Try the crispy grouper sandwich or add it to the goat cheese salad - yum! The private beach was perfect with chairs, umbrellas, and mini cabanas. The staff was kind and very helpful. They had great restaurant recommendations. We will definitely go back!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for taking the time to leave such a positive review about your experience at Palm Beach Shores Resort. Sounds like you had a blast! This makes us very happy. Please come back again soon.

"Great beach location"

5
sandikelly93, Chicago, Illinois 15/02/2021

You must pick up your parking pass at the timeshare desk. It is best to ask them for NO CONTACT at that point . Otherwise they will call you at eight am and annoy you the entire week. Spend your week enjoying the ocean, restaurant and entertainment. There are many restaurants across the street as well as shops.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting Palm Beach Shores Resort this year. It sounds like you enjoyed our location, amenities, and service. Fantastic! We cannot wait to host you again in the future.

"love this place!"

5
User 14/02/2021

Love all of the vacation village properties from MA to FL ! friendly staff, rooms are great and clean. grounds were clean and appealing and the ocean was just beautiful. We've been here twice and will be back !

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. It is so good to know that you liked all of our Vacation Village Resorts properties and not just this one. We cannot wait to welcome you back again for another memorable stay.

"Beautiful setting"

5
psl126, Alpharetta, Georgia 14/02/2021

Very nice resort and area. Activities on site. Beach front property Good restaurant on site as nearby within walking distance Difficult to get as RCI exchange. Internet poor, drops connection frequently Would definitely return

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. It was lovely hosting you. Sounds like you had a memorable Florida vacation. Great! We cannot wait to serve you again.

"Palm Beach Shore Resort- beach situation so-so due to rental of chairs."

4
Terri B, Erlanger, Kentucky 10/02/2021

Excellent Place for couples. Nice pool and chairs around pool. Easy access to beach BUT wish you could use your own chairs on beach right by the resort - due to the contract with the people who rent chairs at the beach we have to go way over to the side....that just doesn't seem right when you own at the resort. The rental chairs / umbrellas, etc take up the ENTIRE area of beach for the resort. Not right at all. $ 35.00 a day is really steep when you're there for 2 weeks or more.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your feedback, Terri B. We are happy to know that you liked our resort. Sounds like you had a phenomenal South Florida vacation. With regards to the rental chairs/umbrella, the rates are established by an authorized vendor, not Palm Beach Shores Resort. They offer daily rates, as well as weekly rates. Guests and owners are not required to use the rental equipment during their stay. As mentioned on our resort's website: "Guests may use their own beach equipment on the north or south side of the resort, within the resort's private beach area that offer food and beverage service. For the safety of all guests, you cannot bring your own beach umbrella. Only approved commercial quality and weighted umbrellas used by the beach attendant are permitted." We hope to serve you again soon. Stay safe.

"Quaint and Quiet but a tad outdated..."

3
User 09/02/2021

The staff was Great! The resort is outdated and "tired" and has seen better days. It's clean and the bed sleeps GREAT but the units really need updating, especially in the bathrooms. Be warned though... if you are lucky to get a pool/ocean facing room, there is also the resort mascot that is a bird in a cage by the pool area that SCREECHES, luckily not all the time! Several eateries within walking distance and a really nice walking path down the street that goes along the coastline. The BEST PART of this resort is that it is beachfront and the walkability of the beach!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We are sorry if our resort did not meet all of your expectations. At least you liked our cleanliness and amenities. Many of our guests and owners value our convenient location as it is right in front of the beach and nearby to some shops and restaurants. Come back again soon.

"Terrific and something different"

4
User 08/02/2021

the staff is very accommodating. But because of Covid some things are missing. They have stopping cleaning your room and have stopped all games and fun things that happen at the resort. Not enough chairs by the pool. Again, staff is helpful. Can not fit two fry pans on the stove burners. If you can serve food and drinks outside you can have games and music. Resort is nice.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for choosing to stay at Palm Beach Shores Resort this year for your vacation. Yes, due to the current pandemic we have had to limit some of our amenities. Our private beach and swimming pool are still available. The number of chairs at the pool is limited to ensure social distancing. Housekeeping services are limited, but all suites are thoroughly sanitized and cleaned before the next guest checks into them. At least you liked our staff and entertainment. We hope to see you again in the future. Stay safe.

"Last Minute girls trip!"

4
Lance M, Wisconsin Rapids, Wisconsin 07/02/2021

Our needs were 100% met. Our room was a good size for 2 women to share, cook, play cards, drink & enjoy the warm weather. We had a lousy view & our balcony had no sunshine. But hey we booked 12 days out! Easy access to beach, nice bathroom facilities by pool (short walk from beach). A few outlet issues & refrigerator froze a few items. Other than that, no complaints. Service was super friendly & prompt. Resort is very clean! Common area bathroom always smelled freshly cleaned & was stocked. Trash was always emptied & never over following. Valet & bell service was exceptional. We will definitely stay here again!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! Another 5-star review on our resort! Thank you so very much. It was a pleasure having you as our guest this year. Your complete satisfaction with ur location, staff, amenities, and accommodations means the world to us. We can't wait to host you again!

"Oldie but goodie"

3
RNYClakelanier, Gainesville, Georgia 07/02/2021

This was a suite hotel, converted to T/S in the 90's. Roomy enough for a couple, if you have small children, that might work. But two adult couples have to share a smaller space and bathroom. Bathroom is almost as large as bedroom, but shower is tiny and awkward. It is on Singer Island, a great location for a quiet walk, along the beach or south to the cut for boat traffic. Staff very helpful and friendly, restaurant and bar prices a little high, but in keeping with a resort on the beach.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for this very detailed review. We appreciate you taking the time to share all the positive aspects of our resort that made your stay so much more memorable. Your comments help us to continue to work on those areas that may need improvement. We hope to share our hospitality with you again in the future.

"Not Happy and disappointed."

1
Wander54753157200, Rochester Hills, Michigan 26/01/2021

$10 charge to park your car in the lot. Out dated furniture. Would not give us a upgrade for a bigger unit without charging us $349.00 per night! Park next to resort had alot of very foul mouthed people in it day and night. I am disabled but got a unit the furthest away from elevator.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We are sorry to hear that you were not happy with your vacation stay at our resort. We believe in transparency and that is why the parking fee is clearly stated on both the resort reservations, as well as the resort's website. Also, as stated on our resort's website, "Palm Beach Shores Resort & Vacation Villas has designated suites that meet Americans with Disabilities Act (ADA) requirements. Please advise the staff of your needs when making reservations so that we can provide you with the best service." Any other special requests like that of being closer to the elevator must have been made at least two weeks prior to your check-in date and we would have been able to grant your request if we had the availability. We care for all of our guests and owners, especially those who may be disabled. Your comments have been forwarded to the General Manager for further review. We hope to make it up to you in the future should you choose to return to Palm Beach Shores Resort. Stay well.

"Nice but small"

5
James R, White Plains, Md, United States 23/01/2021

Our one bedroom was quite small an there were no washer/dryer..Location was very good ,Easyndrive to West Palm beach and Worth Ave. Palm Beach gardens Mall is a few miles North with major shopping and restaurants.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. We are glad you had a good time in South Florida. As stated on our resort's website, "Shared washers and dryers are located on floors 2 & 6. They are coin operated." We are sorry if you were not aware of this prior to your check in. We love how much you enjoyed our resort's location. Come back again soon. Stay safe, too.

"Needs heat"

4
Anna J, Fredericksburg, Virginia 19/01/2021

There is no heat in the building and my room was chilly. If you turn it to heat in your unit it actually blows colder air and gets even colder quickly. I didn't find this out until complaining to the front desk. They should have some instructions or something by the unit so you know what will happen if you try to turn the heat on that doesn't exist. I understand Florida doesn't get that cold. It was definitely cold enough to warrant heat.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Anna J, thanks for your review. We apologize for the issue you had with putting the heater on in your suite. Usually, if a guest needs assistance with the temperature in the unit, it is best to contact the front desk immediately so that someone from maintenance can help with this. Other that this heat problem, we hope the rest of your Florida stay went well. Till next time.

"Great location expect STRONG push on timeshare sales"

3
enjoyingourchildren, Olympia, Washington 19/01/2021

The hotel grounds and location is wonderful with 5 restaurants within walking distance as well as on property restaurant. Hotel common areas in good condition and very clean. Individual units while large have outdated, uncomfortable furnishings. Mold growing on outside patios and if room is facing the park expect homeless arguments to be your morning wake up. 5 days in a row we had to open our door to ask the cleaning staff not to tell down the hallway to each other and slam the housekeeping door every 30 seconds before 8am. I understand they have a job to do but they had little to no concern for customers. This includes their manager who continued barking orders until I quietly asked them.for peace. Expect to be pushed to concierge for parking pass and PUSHED into a $20 charge hold on a credit card to secure your "$80 credit for breakfast or dinner" No shows are charged $20. Had to decline several times and get somewhat angry to get the parking permit, which by the way is charged $10 a day for valet or self park. Just be warned if you have no interest in the "pitch". We didn't as our timeshare through RCI is already difficult to use. No interest in purchasing another one or partake in a "free" meal. No thank you means no. I feel a hotel should not make clients feel uncomfortable and they do. Pool is wonderful but if not outside by 9am expect all seats to be taken. Pool staff is amazing. Beach services include rentals for chairs, umbrellas and water toys. Overall nice place but the push for timeshare sales, extremely loud cleaning staff and uncomfortable furnishings while inside on a rainy day gave this place a mediocre rating.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your honest, detailed review on our resort. We value your opinion as it helps us in determining what areas of our resort need improvement and which areas we are doing exceptionally well. We apologize if the presentation was not what you expected. We realize the prospect of purchasing a timeshare is a big decision and that is why we try to take as much time as we can to present the many benefits of vacation ownership. Our years of experience have taught us just how important it is to take time to reconnect with family and friends and we believe a vacation at one of our resorts provides the perfect opportunity.

"Nice but over due for renovations"

4
sthompsen, Atlanta, Georgia 18/01/2021

This is what I would call a "classic" resort. It is a bit of a step back in time, but not in a totally bad way. They have some caged parrots around the pool and a lounge singer in the on site restaurant in the evening. Things that are pleasnt but rarely seen anymore. The furniture and decor is also dated but clean and in good repair. The location is nice. Singer Island is beautiful and the beach is wide and clean. It is nice to watch the boats going in and out of the inlet. Get a room on a high floor. Not all room face the water.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. It was a pleasure hosting you at Palm Beach Shores Resort. We're happy to hear that you liked our parrots and amenities onsite. It sounds like you had a very relaxing vacation and we cannot wait to welcome you back again soon.

"Pbs"

5
SunnyB-N, Norwalk, CT 18/01/2021

One of our favorite resorts. Location right on the beach. Very good amenities. On site restaurant is reasonably priced and serves very good food. Good restaurants nearby are Pelican Cafe, Raindancer steakhouse, okeechobee steakhouse, Limoncello. Sail fish Marina has water tours, a restaurant with good food and views plus a cute gift shop. Valets are very good and friendly.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. It was a pleasure hosting you during your vacation. It sounds like you were able to do a lot of sight-seeing too, which is great! We hope to welcome you back again for another memorable stay.

"Nice beach, rough check in, and not so clean room"

3
CRossMinnesota, East Bethel, Minnesota 17/01/2021

After checking in, I needed to get my parking permit from another person. That's when the sales pitch started. I thought about doing it, just to get up to my room, but then decided to hold off. The lady wasn't very pleased at my reversal. It then was very weird and she seemed upset. The next issue was the "sales calls" we'd get...at 7:45am! I ended up unplugging our room phone so we wouldn't go woke up. Another issue was the cleanliness of the room. We found hair and cheetos on the floor. It was clear as day, so it makes me wonder how "clean" the rooms really are. The last issue was the parking fees that I don't recall. Two days after our stay, we ended up seeing a $60 fee on our credit card. We called and they said it was the $10 per night parking fee they charge. They said we should've used valet as it's the same fee. Funny thing is that their valet parking spots were taking up about half the parking lot and they were mostly empty. I wonder if others even know about this fee? That's a fee I don't remember seeing or hearing about...? The view was ok and the path to the private beach was nice. We spent about 90% of our days at the beach just soaking up the sun. That was our main reason for this vaca.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. It was lovely hosting you this year. We are sorry if we did not meet all of your expectations. We have forwarded this review to the resort's General Manager. We sincerely wish you good future vacations.

"Palm Beach Shores"

4
nb29707, Ft. Mill, Sc 10/01/2021

It is a nice place, a little dated as other reviewers have said. Location is great! Stayed during Covid-19 so activities are pretty much nonexistent . They discontinued outdoor daytime music but kept the inside night music??? Don't settle for a second floor if possible. Pink wall balcony is all you see sitting down in living room. Appliances need up dating. Location is great, well mantained and friendly , helpful Staff.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for taking the time to share your feedback with us. We value your opinion on our resort. It is true - due to the current pandemic, we have had to limit many of our activities and amenities. But they are slowly being reopened as the state, and local county permits it. We care for the safety and well being of all of our guests, owners, and staff. We hope to see you again soon.

"Great Location and nice resort"

4
Suzy-Tim, Egg Harbor Township, New Jersey 04/01/2021

The location of this resort was great, within walking distance to several restaurants and bars. It was right on the beach, had a fantastic outdoor bar. Plenty of outdoor activities to do close, snorkeling, the beach and boating. The only issue I had was the hotel did not provide shampoo, cream rinse or cream and when I asked was told it was due to COVID. It would have been nice if the website was updated with this information. The hotel did give these to me after I insisted. There are extra charges for parking and cleaning. Again, due to COVID, our rooms were not cleaned on a daily basis but we were still charged.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Shores Resort and Vacation Villas for your recent vacation. We value your opinion. For your knowledge, "Palm Beach Shores Resort & Vacation Villas does not provide shampoo or body wash. We recommend that you bring your own toiletries." This is stated on our resort's website, too. Furthermore, before the COVID-19 pandemic, daily housekeeping was made available, but since then it is not and there is no charge for it. It would be great to have the opportunity to serve you again.

"Very nice location"

5
SqBidness, Clarkston, Michigan 04/01/2021

This is a nice resort. The staff work hard to keep it up although it is a little dated. It was clean and the staff are very friendly and accommodating. The location is fantastic - right on the beach. The pool chairs are limited due to Covid and they go quickly each day. There is a restaurant and Tiki Bar on site that are good - good service and food. We would return.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can 't wait to host you again!

"Beautiful but needs updates"

4
Mark B, Kissimmee, Florida 31/12/2020

This is a great location and beautiful resort however the fixtures and appliances are aged and need to be updated. All rooms on the 1st and 2d floor DO NOT have balconies that you can sit down and enjoy the view because there is a 40 inch wall blocking it. Request rooms 3 and above if you want a view.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hello Mark B! Thank you for your online review on our resort. It was a pleasure hosting you at Palm Beach Shores Resort this year. We are sorry if we did not meet your expectations. But at least you liked our location and amenities. We strive to provide the best possible service and accommodations to all of our guests. We wish you great future vacations.

"Day Spa and Restaurant review--I didn't stay here"

5
User 30/12/2020

Had a fantastic manicure and pedicure at the day spa here. The spa was very clean and comfortable and nicely decorated. I would highly recommend it. Also, ate here twice and the lobster bisque is excellent. Staff very friendly.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our Day Spa and onsite restaurant, The Islander Grill and Tiki Bar. We love how much you enjoyed the spa services as well as the delicious meal that was prepared for you. Hopefully, in the future, you will consider staying at our resort, too. Till next time and Happy New Year!

"Beautiful, clean, and great service!"

5
flipflop650, Taylorsville, Kentucky 30/12/2020

We were so pleasantly surprised with our stay at Palm Beach Shores Resort and vacation villas. The resort is very old and ornate, maybe even the original resort on Singer Island, so it is “Old Florida” style. The old Spanish tiles throughout the lobby add to the historical feel. We were there for the holidays and it was decorated so tastefully........just gorgeous. The staff is very friendly, professional, and accommodating. I asked for fresh towels and within 2 minutes they were at my door. The restaurant here was awesome......they have specials every night. I highly recommend the broiled snapper on Wednesday nights......it was the best, freshest fish. Our room was so clean and comfortable......the kitchen was well stocked for preparing meals. This resort is oceanfront, beautiful, clean, with a wonderful restaurant and great, hardworking staff. They were constantly cleaning the elevators and public spaces. You can't go wrong here, in my opinion.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. It was a pleasure having you as our guest this year. It is good to know that you were pleasantly surprised by Palm Beach Shores Resort and Vacation Villas. You were able to feel comfortable and safe while on your holiday vacation here. You got to see all of our beautiful decorations. Fantastic! Come back again soon for another memorable Florida stay.

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