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Best Western Plus Hotel Ottawa Downtown Suites, Ottawa

4.5/5  - basé sur 1908 notations.
377 O'Connor Street, K2P 2M2, Ottawa, Canada - See map
Best Western Plus Ottawa Downtown Suites - Located at 377 O'Connor Street. Intersection of O'Connor and Gladstone. The Best Western Plus Ottawa Downtown Suites is ideally located in the center of Ottawa. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

When traveling to the capital city, you need to know that the right Ottawa hotel has luxury amenities, top of the line service, and quality to greet you from the moment you arrive. Spend the day exploring Parliament Hill and Elgin Street. Pack the good camera and your walking shoes because there is no shortage of sights to behold. The Rideau Canal and Canadian Museum of Nature are absolute musts. Just be careful because you can easily lose an entire day admiring the city's magnificent architecture and sights. This Ottawa hotel is proud to be the only Best Western in downtown. That means that there's only one place to go where your pocketbook will thank you and you'll be treated like the A-lister you are. Enjoy spacious suites where spreading out is a breeze. We're close to office towers and all government departments, so if you have some business to take care of, everything is only a short walk or drive away. We're happy to announce that our Ottawa hotel is voted in the Top 5 of TripAdvisor when it comes to product and service. Our guests do the talking for us. Nowhere else in the city will you find such a great deal, generous breakfast, and quality that sets the standard. Why look any further? Spend the afternoon perusing Winterlude and indulge in the best shopping around. Our friendly, helpful staff is always available to help you create the most memorable vacation of a lifetime. A night painting the town red? Sure thing. The best dining in Ottawa? Right this way. Our Ottawa hotel features the best complimentary breakfast around. Bring your appetite to daily buffets with sizzling hot eggs, Bagels, toast, fresh fruits, a variety of cereal and yogurt, juices and Seattle's Best Coffee. Reserve your next stay at Best Western Plus Ottawa Downtown Suites and save some of that rainy day fund for shopping on Elgin Street! Enjoy your stay.

Best Western Plus

Hotel Ottawa Downtown Suites

LABEL_ITINERAIRE

LABEL_DEPART:

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 1910 guest reviews
NOTE ISSUED
Excellent
957
Very Good
767
Average
154
Poor
21
Terrible
11
REFER TO NOTICE
Business Business
410
Couples Couples
574
Family Family
629
Friends getaway Friends getaway
151
Solo travel Solo travel
90
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Friendly, helpful, thoughtful staff."

5
15/11/2018

Went to visit my daughter who is studying at Carleton. Perfect location; close to her and easy walk up to Parliament, Market, shopping, restaurants. Staff was super; my daughter was invited to join me for breakfast even though she was not a guest herself. A very thoughtful and much appreciated gesture. Great stay.

"Great Location"

5
14/11/2018

We stayed a weekend and had a great experience. The hotel was clean. Front desk staff were friendly and helpful. We will definitely book here again. Easy access to Parliament Hill and other tourist attractions

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Larry! Thank you for your review! I am pleased to read that you enjoyed your stay. We are looking forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Basic hotel. Served its purpose"

4
11/11/2018

Check in was quick, hotel was clean, room was basic. The hotel was completely full during my stay and it was relatively quiet. There was a strong smell in the lobby that persisted the 4 days we were there. Breakfast is complimentary and is ok. All the bread is stale, but is fine once toasted. I stuck to the oatmeal. Overall, it's a basic hotel. I was surprised at how expensive it was. They put a $150 hold on my credit card for the three nights we were there in addition to the cost of the room, I've never seen a hold that high. I would rate 3.5 if I could.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Sarewarren, Thank you for taking the time to share your feedback! I will be sure to share your comments regarding the lobby and the bread in the breakfast so we can make sure we are providing the best experience possible for our guests. We keep our security deposit policies in line with other hotels in downtown Ottawa, but I do realize this can cause some inconvenience. I hope that you enjoyed your time exploring our lovely city. Regards, Jenn Lytle Front Office Manager

"Perfect lodging for duty and private travel"

5
09/11/2018

I spent 8 perfect nights at BW in Ottawa and have nothing to complain about. Huge apartment with living, bed and bath rooms, and sufficient space to move. Good room service. Two TV sets, coffee machine, two large wardrobes. Rich breakfast close to European standard. Friendly staff all over. 15 minutes walk to Parliamentery Hill. I will return für sure and can fully recommend this site for business as well as private travelers.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello VolkerJBach, Thank you for your review and recommendation! We are thrilled to hear that you enjoyed your stay and that your room perfectly suited your needs. We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Great place to stay for Redblacks football game..."

5
07/11/2018

Great hotel not far from the museum of nature. Close to Lansdowne Park, 20 min walk. Clean hotel and friendly staff.We had a suite they are beautiful spacious rooms.Breakfast is included could be a better selection.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Robin S., Thank you very much for taking the time to share a review with us. We appreciate your feedback. Our staff will be very happy to hear that you enjoy cleanliness and friendly staff. Our proximity to TD Place is certainly a bonus for Redblacks fans! I am sorry to hear that the breakfast did not match up to the rest of the stay. We are always open to suggestions on how we can improve our offerings. We hope to welcome you back in the future! Regards, Jenn Lytle Front Office Manager

"A Delightful Stay!!"

4
06/11/2018

Wanted to visit the Nature Museum in Ottawa. This hotel was the best. Room was clean, loved the "Suite type options" - ie small fridge, microwave, bar sink, kitchen items - ie plates, utensils, liquid detergent, etc. Breakfast (free) was great. Parking however was expensive and very difficult to get in and out. BUT - would definitely stay again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Wendy, Thank you for taking the time to write a review. We appreciate your feedback and are thrilled that you will be back to visit us again! I am sorry you found the parking difficult. I hope you enjoyed your visit to the fantastic Museum of Nature - we are lucky to have such a wonderful museum just next door! We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Spacious and Clean"

4
03/11/2018

The suite I stayed in was very spacious and was quite surprised upon my arrival. Very clean as well. The only item I would have would be to have an on-site eatery or bar during ones stay. Though breakfast was served, I feel it would be beneficial to have he additional food service available especially when it's cold and rainy out and visitors do not necessarily want to head outside. Just MHO.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Maria, Thank you for taking the time to write a review. We value your feedback and are so happy to hear that you were impressed with your suite. We will continue work with the many wonderful restaurants in our area to make sure we have good options when guests do not want to go outside for dining. Thank you for staying with us, and we hope to see you again in the future! Regards, Jenn Lytle Front Office Manager

"Business trip"

4
03/11/2018

Room was quite nice, plenty of room for one, had a few extras with microwave dishes and coffee maker. Shower was weak and barely warm enough. Other than that everything was good. Close walk to business and a few restaurants

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Bill, Thank you for taking the time to share your experience on Trip Advisor. We value your feedback and our maintenance team has investigated the issue with your shower so that it can be improved. I am happy you enjoyed the location of the hotel and your room amenities. I look forward to welcoming you back in the future so that we can exceed your expectations. Regards, Jenn Lytle Front Office Manager

"Nice hotel on the edge of downtown"

5
01/11/2018

The Best Western Plus Ottawa Downtown Suites had everything we've been accustomed to expect from a Best Western Plus – a clean, comfortable room, a good, hot breakfast selection and courteous service. The staff was extremely helpful at check in and we were upgraded to a spacious king suite. Good breakfast, yogurt machine was a nice plus. The hotel is two blocks off Elgin Street and in walking distance (about 1/5 km) to Parliament. We would stay here again if we're back in the area.

"Excellent customer service"

5
31/10/2018

I had made a very big mistake and booked our room for the wrong date AND I had prepaid on hotels.com. The girl at the front desk (Nelly) looked for another room for that night but there were none in the same category left. She found a suite that would have been $100 more but wound up giving it to us for one $50 more. In the meantime, I called hotels.com who had to call the hotel to see if the hotel would allow a refund even though it clearly states no refund. Nelly authorized it, hotels.com credited us the full amount, and Nelly got us into the suite. Three days later I get an email from Nelly (it was personalized and obviously not a form email) checking in to make sure I received the refund even though it really was not her problem. Fantastic customer service!! Besides that, the room was great, breakfast was really good for a hotel in this category, hotel was clean, and parking easy (though maybe a tad expensive...$22). All in all, great experience!

"First trip to Canada"

3
31/10/2018

Well situated with comfortable rooms and very pleasant staff. Its an easy enough walk to Parliament Hill and the shopping area. We didn't like the self service breakfast very much and in fact we both had upset stomachs after the second morning.

"Wonderful"

5
30/10/2018

What a nice surprise! The hotel is spotless and the staff is just amazing! We really enjoyed our stay and will certainly be back. A special thank you to Caroline in housekeeping, her smile and sense of humor just made my day, plus, she had our room spotless! The girls on the front desk were also wonderful!

"a Repeat Visit"

5
26/10/2018

Making BW Plus Downtown Ottawa Suite a regular on our visit to the Capital, we are most comfortable in the location, particularly as so many destinations are walkable including Parliament Hill and the Global Centre for Pluralism

"Great stay"

5
23/10/2018

I always like to give shout outs to amazing staff! Upon check in we were greeted with wonderful smiles! Check in was a breeze even with a brand new staff member checking us in. The hotel itself was very clean. The room was spacious, clean and comfortable. The bed and pillows made me forget I was in a hotel. I would return to this location next time I am in the area for sure! Very convenient parking as well.

"great stay!"

5
23/10/2018

Our room was perfect, clean and the hotel was friendly with underground parking ($22) Was central to where we were working and was a quick walk to restaurants and shopping. Easy to find and close to Museum of Nature and Hwy 417

"so-so"

3
23/10/2018

The room was ok but the breakfast was bad. The plates were of cardboard, the cutlery of plastic! The butter and jam were in little plastic cups. All this, and still they allege to care for the environment in their advertising! The coffee was very weak and pale, anyone who likes coffee would not drink this. So I asked for Earl Grey tea, they did not have!

"Football Game"

5
21/10/2018

My wife and I decided on this hotel due to its location. It's in the middle between Parliment Hill and the TD stadium and is located in a commercial, residential area. Our room was on the sixth floor and was very quiet. The hotel seemed renovated and our room was well equipped and nicely furnished. A breakfast was provided in a very nice area. The food selection was very good and tasty. It would be nice if coffee and tea were made available during the day and evening but that being said there are coffee shops nearby. The underground parking was well lit and very clean. We didn't find the parking charges out of line with other hotels in the area. The staff were friendly and check in and out were handled efficiently. On our second night we had a disturbance from the room above us around midnight (music,yelling,stomping) after informing the front desk the matter was resolved very quickly. I must commend the security staff and front desk as they quickly and quietly dealt this issue. Thanks. We would recommend this hotel to anyone who likes a central location with nearby restaurants and amenities.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Douglas A, Thank you very much for taking the time to share a review. We appreciate your feedback. We are so pleased that you enjoyed your stay with us, and yes! our rooms have been recently updated! We're sorry to hear of the noise disturbance but we are pleased that it was dealt with in a timely manner. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Quiet & Comfortable"

4
18/10/2018

A very quiet and comfortable hotel with friendly, helpful staff. We were greeted with a smile every time we passed the front desk. Given an area map and directions for the use of the Transit buses. Will definitely stay here again when the need arises.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ubdave2018, Thank you very much for taking the time to share a review. We truly appreciate you taking the time to share your feedback. We are so pleased that you were greeted so warmly during your time with us. Our staff will be pleased to know that they made a difference. We look forward to seeing you again soon and until next time, take care. Regards, Andrew Busing Front Office Manager

"King Suite good size, good free breakfast, friendly staff"

4
18/10/2018

Decent quality for price. Breakfast had traditional items but staff kept it well stocked in rush times. Decent amount of seating. King suite was nice size, well lit and noise insulated. Doors closing a little loud but not overwhelming. Service was fast and friendly. Will be back.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Denis D, Thank you for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so pleased to hear that you enjoyed your stay with us and we look forward to seeing you again soon. We're sorry about the little bit of noise that you experience but hopefully you were able to get some rest. Regards, Andrew Busing Front Office Manager

"“Very nice suite”"

4
18/10/2018

The room was a great size with a fairly large bathroom. A jacuzzi tub with a big vanity. We enjoyed the shower, as there was a nice steady stream of water.The ceiling was lower in the bathroom for some reason. Small kitchenette with a microwave, fridge and small sink. Dishes were provided and a Keriug for coffee. TV in sitting area, as well as the bedroom, which was separate from the sitting area. Overall a very nice stay. The breakfast provided the next day was warm and good. We had French Toast. We had to wait a bit to be replenished but was tasty. The only thing that was disappointing was the fact you had to pay to park in the underground parking attached to the hotel. We did get the parking reimbursed, as our Dodge Ram Longhorn truck would not fit in the underground parking. We arrived late afternoon on a Friday and there is parking directly across from the front doors of the hotel on the side of the street. It is free after 5:30 during the week and over the weekend. We were lucky and got a spot to park along the street. Lots of places to eat a couple of blocks from the hotel that are within walking distance. If we are ever back in the Ottawa area we would definitely stay again..

"A Fabulous Stay – Incredible Desk Staff"

5
15/10/2018

This Best Western has so much to offer. It's very clean and comfortable. It's located in a very good location for seeing Ottawa. And best of all is the fantastic front desk staff. Jamie, Sheri, Tyler, and the others whose names I didn't catch were so helpful and friendly! Their restaurant and coffee house recommendations were excellent. They were so accommodating. We would easily stay here again on our next visit to Ottawa. We walked to most locations and all of downtown Ottawa is accessible within 25 minutes walking time or less. The Canada Museum of Nature is a block away. The Greyhound depot is three blocks away, which is a convenient option if you're coming from Kingston or Toronto.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Traveling_Polymath, Thank you very much for taking the time to share a review. We truly appreciate your feedback and we are so happy to hear that you enjoyed your stay. Our staff will be thrilled to read your comments. They are very engaged in our reviews and knowing that their efforts are appreciated will go a long way. It sounds like you were able to explore our local neighborhood and we certainly look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Nice stay"

5
14/10/2018

A walking distance from Parliament Hill located in a quiet neighborhood. The staffs were nice and really helpful. The breakfast was delicious with plenty of options. Easy access to highway 417 with indoor garage..

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear roucol, Thank you very much for taking the time to share a review. We truly appreciate your feedback. We are so pleased that you enjoyed your stay and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Good Place to Stay"

4
11/10/2018

Older hotel but it was clean and the staff were friendly and polite. The breakfast was good, lots of choices. Although it wasn't located in the city centre, it was an easy walk to get there. I would stay here again.

"First night stop of motorcycle trip"

5
09/10/2018

This hotel is conveniently located just off Hwy 417 close to the Nature Museum. The staff is very friendly and helpful. Our room was clean and comfortable. There is limited parking in the area so we paid the $20 for underground parking. That way we knew our motorcycle was secure and safe and dry from the rain. The continental breakfast was adequate but it would be nice if it was available earlier on the weekends. We have stayed here a couple of times before and would definitely stay again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kelly - R, Thank you very much for taking the time to share a review. We truly appreciate your feedback. We are pleased that you found your stay to be comfortable and that your motorcycle enjoyed it's stay as much as you did! We hope that you will join us again soon. Regards, Andrew Busing Front Office Manager

"Great all-suite hotel"

4
09/10/2018

This hotel didn't necessarily look great from the outside but once in our room it was terrific. The suite was a great size with a lounge, kitchenette, seperate bedroom and seperate bathroom. Breakfast was included which was a nice touch as well. The service was great as well. My only complaint was that we had the room nearest the entry to the hallway which meant that every time someone came through we heard the door slam. This was an issue in the morning as some people were obviously leaving early. Perhaps a soft close on that door so that it doesn't slam shut.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear B2268ITjt, Thank you very much for taking the time to share a review. We appreciate your feedback and are pleased that you had an enjoyable stay with us. We're sorry that you were disturbed by the doors. That is something we will definitely investigate with our maintenance team. We look forward to seeing you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Very Good Service"

5
09/10/2018

Hotel meets what I call my three C's for lodging: clean, quiet and comfortable. The staff from the front desk to cleaning staff were excellent and friendly. We had a one bedroom suite and it was very well appointed. It is located approximately 1.7 to the Parliment buildings and it was a nice walk. Would definetly stay again next time in Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Nomad791207, Thank you very much for taking the time to share a review. We are so please that you had an enjoyable stay and that we met your "three C's"! We hope that when you are next in our City, that you will choose to stay with us again. Regards, Andrew Busing Front Office Manager

"6 day conference"

4
09/10/2018

Great location for a hotel, it was a good hotel, and the hotel had excellent staff. Breakfast needs work on the food side of things. The venue for breakfast was excellent however. Even the hotel lobby was very inviting.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear David F, Thank you very much for taking the time to share a review. We appreciate your feedback and we are glad to hear that you had an enjoyable stay with us. We are sorry to hear that our breakfast offerings did not match the rest of your stay. We are always open to suggestions from our guests on how we can improve our products or service so should we have an opportunity to welcome you back in the future, please do not be shy to let us know! Regards, Andrew Busing Front Office Manager

"Better than I remembered "

5
03/10/2018

Back again at this Best Western. In Ottawa for another conference and back at this hotel. Reception was was as I remembered, efficient and friendly. I like the option to skip house keeping since it's only for two nights. Last time I was on the 4th floor this time on the 7th. Room is bigger than I remembered but very comfortable. Bathroom is a very good size and nicely renovated as is the room. Bed comfortable. Close walk to restaurants and stores. Would not hesitate to recommend for the business traveler.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear jnishidate, Thank you for taking the time to share a review. We appreciate your feedback. We are so pleased that you enjoyed your stay again with us. Our team will be very pleased to read your review. Thank you for being our guest and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Excellent service"

5
02/10/2018

We visited this hotel after a last minute booking to account for a layover on a rescheduled flight. We didn't book until midnight/check in until 1am and we're only there a few hours. However, Daniel at the service desk was extremely pleasant to deal with and understanding of our situation - not necessarily expected at that hour of the night. We mentioned in passing needed a cab first thing and when we called down at 5:30am to order one, he already had one waiting for us - as well as a bagged continental breakfast since we were leaving before it was set out for guests. After a long day of travel, we were surprised by the quality service and thoughtful approach. The room was also very clean and we had no trouble getting a few hours sleep. Thanks again Daniel!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear wjl_hfx, Thank you very much for taking the time to share your feedback about your short stay with us. We very much appreciate your time. I'm so pleased that Daniel took care of you so diligently and that you were able to have comfortable stay with us, albeit short stay. I hope that you were able to reach your destination the following day and did not experience any further complications. I will be sure to share your comments with Daniel. Regards, Andrew Busing Front Office Manager

"Starting to Need Upgrades"

3
02/10/2018

I accidentally posted this review initially under Best Western Plus City Centre in March 2018. I have since posted an updated review of that hotel. I thought I would move this review over to the correct property. I wish I could make this review a 3.5 because that's where it belongs in my opinion. This is our third time staying at this hotel in the past 5 years and we have seen changes just due to time and wear & tear. The first time we stayed the bed was so comfortable we actually found out what the mattress was and we have that same one at our house- this time not so much. I don't know if they changed mattress types or if they just haven't updated but I found the bed to be somewhat uncomfortable this time around. The rooms are still decent but they need upgrading- mosly smaller things like painting etc. Our tub worked fine but the faucet handles were missing trim parts and the removable cover on the front to access the jacuzzi motor was barely hanging on. The breakfast was fine but certainly not fantastic. I am not sure this has as much to do with this hotel as it does in general with hotels that offer complimentary breakfasts. I think we have grown tired of them over the years as they are mostly bland. Just a personal opinion. The common areas are clean and the staff was very friendly. While this is still a good hotel, I think if we come back to Ottawa in the near future we might try something different.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kevin K, Thank you very much for taking the time to share a review and also for updating your review to reflect the correct hotel for which you stayed at. We appreciate your feedback and all feedback that our guests provide. First off, I would like to thank you for being a loyal Best Western Guest. Secondly, I would like to apologize for the less than satisfactory stay that you had with us. You will be pleased to know that were are currently undergoing a refresh to all of our suites, including new floor coverings, wall coverings, furniture, lighting, beds and more. Rest assured should you choose to return to us again in the future, and I hope that you do, I really feel as though you would have a wonderful experience. We appreciate your comments surrounding breakfast and I will share those with our team. Our product is constantly evolving to ensure our guests are happy. Thank you again for sharing your comments and should you wish to speak with me directly I can be reached at [email protected] Regards, Andrew Busing Front Office Manager

"A lovely place"

5
25/09/2018

Everything was as expected except the wee kitchenette was a nice surprise and came in handy. Service was excellent and I was able to check in at the last minute (around midnight) and extend my checkout by two hours to get some much needed sleep. Breakfast was busy, but stocked well with a wide assortment of yummy breakfast items that could be enjoyed in the cafe, or grabbed in a hurry to go. The Kurig in the room was a welcome surprise with an assortment of coffee and tea to choose from. Overall, a pleasant and comfortable stay. Unfortunately, I can't click on the other ratings but they are all 5/5 from me

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Lalamedic, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so glad to hear that you had an enjoyable experience during your stay with us and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Lovely Location"

4
25/09/2018

Really good hotel with friendly and helpful staff. Room really clean and well equipped. Within walking distance of restaurants and shops. Very good value for money. Would be very happy to recommend to anyone needing accommodation here.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kathryn T, Thank you very much for taking the time to share a review. We appreciate your feedback and are so pleased to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"I would definitely recommend this hotel."

4
25/09/2018

We were in Ottawa for a weekend convention. The hotel was conveniently located. The staff was friendly and the rooms were very clean. The bed was one of the most comfortable I've ever stayed in. They have a continental breakfast each morning which was pretty good but definitely convenient.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 583misschris, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate your feedback and we are pleased to know that you enjoyed your stay and had friendly interactions with our staff. It's great to know that you had such a good nights sleep in our wonderfully comfortable beds! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Good also well located"

4
23/09/2018

I enjoyed the BW+. Well located and easy to get to from the train station. The coffee is good, the room big enough a d the bed very comfortable. Check in and check out we're fast and easy and the breakfast included is quite good. You can definitely go about your day with it in your belly! As every hotel with coffee mate in the room, there is not enough for the amount of coffee available. Please at least double it. Staff was very nice and I had no problem getting a cab to leave after checking out.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Gabrielle B, Thank you very much for taking the time to share a review. We appreciate your feedback. We are so pleased that you enjoyed your stay with us. We appreciate your suggestions and comments and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Great place to stay for business"

4
22/09/2018

Staying in Ottawa for business trip - 3 different meetings, 2 different venues. The hotel was mid-between the two. Great location for me. Best advantage was QUIET!!! outside and in. The suite I had was great, roomy and comfortable. Nice sitting area, study/desk, separate bedroom and bathroom. And room to swing a cat! Staff were courteous and not overbearing. Breakfast included was pretty good for an all-inclusive continental buffet. Definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Growfbear, Thank you for taking the time to share a review. We appreciate your feedback. We are so pleased that you enjoyed your time with us. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Great hotel. Great value in Ottawa"

5
21/09/2018

Have stayed at this hotel and many others in Ottawa. The Best Western (O'Connor and Gladstone) takes a prize. It is a relatively small hotel. A particularly helpful and attentive staff. Nice clean rooms. Good location -- easy walk to core and any places a visitor would want to go. Reasonable hot breakfast buffet included. Parking. Many excellent resturants nearby. Good value.

"Great location, comfortable suite"

5
19/09/2018

Comfy bed, convenient kitchenette, roomy layout. I only stayed for 3 nights, would have stayed longer but the hotel was fully booked. The included hot and cold breakfast was good, including decent coffee. I would like to see real cutlery instead of plastic. I love the location, close to where I need to be for work, and steps from many great restaurants on Elgin Street. I would stay at this Best Western again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cathy M, Thank you very much for taking the time to share a review of your recent stay with us. We appreciate your feedback. We are glad that you enjoyed our hotel, breakfast and the coffee! You will be pleased to know that we are sourcing an alternative to the cutlery that we currently have. Stay tuned! We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Ottawa is a beautiful city, lots to see and do."

5
19/09/2018

The service was excellent, very clean room with everything you need, breakfast was excellent, friendly staff. The least I didn't like was the coffee machine in our room, but it was no big deal...Thanks, would definitely stay there again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Go631821, Thank you very much for taking the time to share a review. We appreciate your feedback and are so pleased to hear that you enjoyed your time with us. I'm sorry that you did not like the coffee machine in your room. We always have coffee on and available through our breakfast room. Simply check in with our Service Team at the front desk and they would be happy to provide you with some freshly brewed coffee. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"good location to city centre. helpful staff"

4
18/09/2018

nice room with kitchenette which was useful breakfast provided would have been nice if there was a cafe attached to hotel but overall nice hotel we stayed on non-smoking floor not sure if the hotel is fully non-smoking we would stay at this hotel again

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Gail W, Thank you very much for taking the time to share a review. We appreciate your feedback. It sounds like you enjoyed your stay experience with us and yes! we are fully 100% non-smoking. We hope to see you again soon when your travels bring you back to Ottawa. Regards, Andrew Busing Front Office Manager

"WONDERFUL STAY"

5
18/09/2018

We chose this hotel to stay at and it was a great choice. We booked a double bed suite and like it so well we booked best western chocolate lake in Halifax later next month. The Breakfast was wonderful everyone was friendly went out of there way to be helpful. Stay here if you get a chance .

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear John C, Thank you very much for taking the time to share a review. We truly appreciate your feedback and we are thrilled that you had a wonderful stay with us. Our staff will be so pleased that they too made a difference in your stay experience and we look forward to welcoming you back soon! Regards, Andrew Busing Front Office Manager

"Super comfy beds"

4
06/09/2018

Great value in this room especially since they gave a discount to families moving their kids to university. Room had a fridge and microwave, dishes, utensils, even wine glasses and a bottle opener!! The only drawback was a noisy airconditioner but that seems to be the case in 95% of hotels.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jacomina7, Thank you very much for taking the time to share a review. We appreciate your feedback and we're happy to hear that you enjoyed your time with us. Hopefully your kids got settled into their new school! We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"A family of 4 staying for 4 nights"

4
05/09/2018

We really enjoyed the stay at this hotel location. We stayed in this hotel for a number of times already as a BW reward member. Location/transportation: This was not too far from downtown Ottawa (approx 15-20 mins by bus). However, if you want to go downtown, the most economical way is to take the local bus (#14). The bus stop is right across the street on Gladstone Ave. The bus will take you directly into downtown core and stops in front of Rideau Centre. If you walk to Elgin Street (about 5 mins), you will find all kinds of different restaurants to choose from. It was full of restaurants night life if you don't want to go too far to Ottawa downtown. Hotel conditions: The hotel is pretty clean. It has all the regular hotel necessity we can get (ie. dryer, plates, coffee maker, microwave, shampoo, hand lotion, etc...). The towels were clean. The bathroom floor, sink and tub were clean. The lobby was clean and the hotel staffs were very friendly and helpful. Parking: The parking was conveniently located underground in the hotel. It costed about $22 per night (with in/out privilege) It has only 2 levels with limited parking space. The parking space was considered tight. If you drive a big truck, you might need to make a few turns in some parking spots close to the wall. Others: This hotel includes free hot breakfast (egg, ham, sausage, etc...). This is one of the best item I really enjoyed. When I got up, I didn't need to worry about going somewhere for breakfast. In conclusion, I really enjoyed my stay at this hotel. I will stay here again next time when I come to Ottawa.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kermit099, Thank you very much for your very thorough review of your stay with us. We are so pleased that you enjoyed your stay and it sounds like you were able to fully explore our neighborhood. Your review will allow guests to make an informed decision when looking to stay in Ottawa. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Lovely stay at Best Western downtown Ottawa"

5
03/09/2018

Once again I had a wonder stay. The staff are very professional, polite and informative. Rooms are lovely and very clean. Lovely breakfast with lots of options. Love the location. Great security and safe underground parking. Keep up the good work!

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear tedmikos, Thank you very much for taking the time to share a review. We very much appreciate your feedback. We are so pleased that you enjoyed your stay with us and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Excellent value for the location"

4
29/08/2018

Located about a 15 minute walk to governmenthill, and sparks street, this hotel had everything we needed - very comfortable room. We got a deal on a white with little kitchen, living room and separate bedroom. Much more than what we expected. bed was very comfortable and the staff very nice, helpful and friendly. Very good breakfast with eggs and a meat every day, plus waffles or pancakes, toast yogurt, etc. There is a under hotel parking garage (narrow and tricky to navigate, and costs about $20 a day) but parking is hard to find in the city. one thing we've never experienced, they offer points or a five dollar star bucks card if you give up make service for a day. We would stay here again.

"Comfortable hotel, but BIG improvements to make to be environmentally-friendly"

3
26/08/2018

Loved the hotel, staff was nice, helpful and all bilingual, rooms and specifically beds were comfortable and rooms always clean. BUT - At 180$ per night, I am expecting to NOT be eating with plastic forks and paper plates... not because I am a snob, but because in 2018, it is ridiculous to be so outdated and throw away so much trash everyday - Same goes for the towels, soap, etc. in the rooms : if you are promoting an environmental policy in the rooms, warning clients that you wont change the towels everyday if not needed.... then respect this very laudable policy. - Better lighting in the rooms and better positioning of the switches would also allow a lot of energy saving... for the moment, with all the lights opened, can still barely see a thing in the rooms. A lot of work to be done to protect the environment more, and at the price you charge for the rooms, and being in 2018, I don't think it is too much to ask.

"As good as promised"

5
20/08/2018

Reviews were right. This was a good choice for location with a small but handy mall across the street. Front desk staff were extremely helpful and pleasant. Bed was very comfortable. Sheets, pillows and duvet all very nice quality. Plastic glasses were the only disappointment. Not bad!

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Knowledgewalker, Thank you very much for taking the time to share a review and we're glad to hear that you enjoyed your stay at a Best Western Hotel. However, I believe that you have mistaken our Best Western Plus Ottawa Downtown Suites for the Best Western Plus Ottawa City Centre as we do not have a mall across the street from us on O'Connor Street, however the City Center Best Western does have the Westgate Shopping Center across the street! Should your need arise to stay downtown during your next trip to Ottawa, please think of us at the Best Western Plus Ottawa Downtown Suites! Regards, Andrew Busing Front Office Manager

"Helpful staff"

5
19/08/2018

The hotel room was very nice with a microwave and a small sink next to it. The bathroom is clean and modern except the slow shower drain. When we just stepped out of the hotel, the staff checked us in earlier came out and handed us umbrellas. It was very sweet of him.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Hui-Run S, Thank you very much for taking the time to share a review. We appreciate your feedback. We are sorry to hear about a couple of your mechanical issues. Hopefully they were rectified in a timely manner. Our staff will be so pleased to hear that they were able to help you out with the umbrellas. They are always eager to please! We hope you will come back and join us again soon. Regards, Andrew Busing Front Office Manager

"Very good"

5
18/08/2018

Very nice place to stay. Friendly staff. Good location easy to walk around closer to the parliament. haven't seen any other best western hotel with plates and cutlery. We had a very good time. Superb breakfast too.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Navina25, Thank you very much for taking the time to share a review on Trip Advisor. We are thrilled that you enjoyed your time in Ottawa and your stay with us. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Nice place very close to Parliament"

5
15/08/2018

great stay...clean and comfortable. Pleasant staff. Pretty close to Parliament (15-20 min walk) and to Byward market. highly recommended to anyone Good breakfast. the only caveat is the parking (not enough spaces and a bit pricey compared to what is available in the area)

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cristian B, Thank you very much for taking the time to share a review. We appreciate your feedback. It's wonderful to know that you enjoyed your time with us as well as your time in Ottawa. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Great"

5
15/08/2018

won't stay anywhere else Great beds & pillows, you can"t beat their free breakfast. Never disappointed when we stay at a Best Western Plus. Both Best Western Plus we have stayed at are always in a great location as far as restaurants a public transit.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear D M, Thank you very much for taking the time to share a review. We truly appreciate your comments and feedback. We love hearing that you had such an enjoyable stay and that you are a loyal Best Western Member. We look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager

"Nice place in friendly neighbourhood"

4
12/08/2018

Pretty pleased with this option hotel in Montreal. Not far from the Parliament, 20-25 minutes walking distance. Nice and quiet area, with lot of local businesses around, we enjoyed walking around. Regular breakfast & nice staff.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear BertaAC, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are thrilled that you enjoyed your time in Ottawa and were able to explore some attractions! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Excellent hosts/ hostesses"

5
09/08/2018

Clean, comfortable, breakfast was phenomenal, staff continually replenish food with smiles, pleasant while very busy. Staff pleasant, hotel central to all our activities. Would recommend this hotel to anyone. Also had the package deal with the calypso water park. Great experience! lots of fun!! No complaints at all!

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Sherry M, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate your feedback. We are so pleased that you had a pleasant stay with us and we appreciate your recommendations. Great to hear that you enjoyed your Calypso experience! What a great place! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Good value for location and very clean, spacious rooms"

5
08/08/2018

The location of this hotel allows you to walk to all attractions. The buffet breakfast had enough variety that we did not think about alternatives. The staff was friendly and the rooms were very clean and spacious. Our suite had a nice kitchenette with good coffee pods.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Andrew S, Thank you very much for taking the time to share your thoughts regarding your stay. We are so pleased that you enjoyed your experience with us and look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager

"Clean and Adequate"

4
04/08/2018

The self-serve breakfast is included. For a North American property, the breakfast options are fine: yogurt parfait, decent bagels, and much more. Even when crowded, and including four uniformed staff, everything runs smoothly. You can also have breakfast outside, but you could run into someone vaping. Unsure why BW spent energy on updating their logo, but doesn't provide a completely smoke-free hotel. Also, it was surprising to see a group of four walk away from their table without clearing it! BW had us sign in, acknowledge threats for smoking in a non-smoking room, and so on, on an iPad like device. They offer members water and something else or points, a Starbucks card or points for something else. It all seems tacky, but this property is otherwise OK. A cheerful staffer greeted us by stating, "We can't give you an upgrade, but..." We hadn't requested an upgrade, but should have. Each lodging facility seems to have different specifications for "queen" and "double" beds. Next time we are in Ottawa, we'd request two beds. If you've not been to Ottawa, you will think you are in the suburbs at this BW. The city-like part of Ottawa is not large, and this hotel is not downtown. However, the walk downtown is short and pleasant. The gym is small and good enough. The equipment works, and the facility looked clean when we used it.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear LuViPortland, Thank you very much for taking the time to share a thorough review of your stay with us. We always appreciate feedback that our guests provide to us. I was sorry to hear about your breakfast experience. Rest assured that our hotel is 100% smoke-free and this includes vaping and other forms of tobacco use. Smoking is only permitted outside the front of our hotel in a designated area. I'm sorry that our staff missed the patrons that were vaping. Rest assured this is not common place. We offer incentive to our guests that are staying 2 nights or more if they feel that they do not need service they are provided with Best Western Rewards points or a $5 Starbucks gift card, per day that they skip their service. This is part of our Green-program at the hotel. Thank you again for staying with us and for being our guest. We hope to see you again soon. Regards Andrew Busing Front Office Manager

"Great stay, as always!"

5
01/08/2018

Third time at the BW Plus. Same great overall experience. What we love the most, beside the fact it's near to our destination while in Ottawa, is the breakfast. Being gluten-free, it's not easy in most hotels, specially in the morning. They have the most amazing breakfast! Also, the service is really great and the rooms are clean and nice looking.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear BriggBou, Thank you very much for the great review! We are so pleased that you enjoyed your stay with us and that we were able to assist you with Gluten-Free options so you could enjoy your breakfast. We are happy to oblige. Thank you for your feedback and for being a regular guest! We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"Great Holiday"

5
30/07/2018

Could not ask for a better holiday. The staff was great. Very pleasant and helpful. The rooms were nice and clean. Breakfast was good. Close walk to down town so my husband and I did not have to use the car at all. When I go back to Ottawa we will be staying there again. Enjoyed our stay. Thank you to the front desk for directing us to places.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Nancy R, We are absolutely thrilled that you had a great holiday while staying with us! Thank you very much for taking the time to share your comments. We very much appreciate your feedback. When you are back in Ottawa, it will be our pleasure to have you as our guest once again. Regards, Andrew Busing Front Office Manager

"Great hotel"

5
26/07/2018

Stayed here for one night to attend a football game. Great location, close to highway and about a 30 min walk to TD Place. Staff were very friendly, room was clean and quiet (on 5th floor), breakfast was excellent. Would definitely recommend and stay again.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear driver604, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased that you enjoyed your stay with us and that you took in a foodball game at TD Place. We love that we are in such close proximity to the events there. We hope to see you again soon in Ottawa. It was a pleasure having you as our guest. Regards, Andrew Busing Front Office Manager

"Fantastic Staff"

5
24/07/2018

What made this stay 5 Star was the staff. The hotel was as expected. It's clean, quiet, and a nice walk from the parliament buildings (about 15-20) minutes. The staff, however, was exceptional. One of them knew me by name after checking me in, and was very helpful. The parking is underground, but with a fee. The breakfast was decent, although the breakfast area was crowded.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear John S, Thank you very much for taking the time to share a review. We appreciate your feedback! We always appreciate hearing what our guests have to say. We are so pleased that you enjoyed your stay with us and our staff made it even better! We hope that you will join us again soon on your next stop in Ottawa. Regards, Andrew Busing Front Office Manager

"Excellent facility and service!"

5
23/07/2018

Great location, professional staff, amazingly comfortable and luxurious room. Downside is parking is not included but is secure and underground. Best Western's site indicates there is a steam room but I found there is a sauna instead. The sauna was nice, however I had to go turn it on a few times before using so that it would be hot.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ray H, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are pleased to hear that you enjoyed your room and your experience at our hotel. We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"Excellent stay - lovely hotel."

5
22/07/2018

I was in town for a funeral so it wasn't a positive occasion. I had just driven about 8 hours and really wanted to check in early and shower & change before heading to the service. The gentleman at the front desk was very professional and accommodating. I checked in early, had to change my dates slightly and all was no problem. There is even underground parking which was wonderful. Thank you for an excellent stay in a spacious and clean room!

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jenniferl1, Thank you very much for taking the time to share a review. We are so sorry to hear about your loss. Our thoughts are with you during this difficult time. I'm so pleased to hear that our staff were able to accommodate your early arrival and allow you to get settled comfortably. We hope that you will have a chance to stay with us again soon under more positive circumstances. Regards, Andrew Busing Front Office Manager

"Excellent Night. Enjoyable stay"

5
19/07/2018

Large comfortable room. Had business meetings in hotel also prepping for business meeting elsewhere. Good business center. Location excellent. The Staff were very welcoming and helpful. I have never been let down by Best Western.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear skaszab2016, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so pleased that you enjoyed staying with us and allowed us to be your hotel of choice while in Ottawa. We look forward to hosting you again soon. Regards, Andrew Busing Front Office Manager

"Great location"

5
18/07/2018

Very clean, great staff and service. One of the best part was that we were walking distance to everything. 20 minutes to the Rideau Center and the Byward and the Parlement. 10 minutes to Elgin Street that has many restaurants to choose from. We loved our stay and will definitely go back again. Everything you need is so close.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello loudow, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate your feedback. We are so thrilled that you enjoyed your stay with us and our proximity to close attractions and venues. We look forward to seeing you again soon. Thank you for allowing us to be your hotel of choice while in Ottawa. Regards, Andrew Busing Front Office Manager

"Nice place to stay"

4
17/07/2018

Good decorations and amentities, sofa bed was nice. Great location. Decent Breakfast. No additional charge for additional guest if booked directly with the hotel. A bit of displeasant odour in the room, no free parking on site.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear kspuma119, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate the feedback that our guests provide. We are so pleased that you enjoyed your stay but we are sorry about the slight odor in your suite. Rest assured that is not common place. We hope we will have an opportunity to welcome you back again soon. Regards, Andrew Busing Front Office Manager.

"perfect stay"

5
16/07/2018

The hotel is fantastically located close to the #417 highway. Restaurants abound very close by. One can walk downtown. The room itself was fine with all conveniences of a suite. The breakfast was great.:.eggs, sausage, cereal , fruit, juice , yogurt etc Parking ( 2-hour) is available on the street. Many thanks to Sandra and Tyler for letting me park in the hotel parking,free of charge,on Sunday morning, while I brunched with friends at a nearby restaurant

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear jsohmer, Thank you very much for taking the time to share a review. We are absolutely thrilled that you had the perfect stay with us. Sandra and Tyler will be so pleased to know that their efforts were recognized and that they were able to make a positive difference in your stay experience. We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Great hotel and location in downtown! Highly recommend."

4
13/07/2018

Went for a cfl football game and hotel is short walk to stadium and many restaurants. Because off Bank street and Gladstone, many buses regularly go by in both directions so easy to get around. The hotel is clean, rooms are big and very clean. We have stayed here multiple times because of the quality of the mattresses, bedding, choices of pillows and the convenience of the grab and go area at reception area. Underground parking is also available which is really good to have, as is a busy area. The hotel is also around the corner from the nature museum which is wonderful to take kids and adults alike to. Watch for specials, they offer some great options. This time the included breakfast buffet was a little less quality than we have had in the past. Food had been sitting and was dried out and wasn't being replenished timely. However, we have always had a great breakfast experience in the past, good fresh food, lots of choices and timeliness of staff to clean off plates and set out fresh food has been terrific so hope this was just an isolated occurrence.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Woodsie4, Thank you very much for taking the time to share a review. We are pleased that you chose our hotel and hope that you enjoyed the RedBlacks game! It's wonderful that we are so close to TD Place and that we are able to be walking distance to so many of the events that take place at Landsdowne. We are sorry to hear that your breakfast experience this time around was not as enjoyable as in the past. We will review as a team and ensure that we offer the best product and service possible. Rest assured this is not a common occurrence and we look forward to seeing you again soon! Go RedBlacks! Regards, Andrew Busing Front Office Manager

"Great and courteous staff"

5
12/07/2018

My flight was delayed, so it was after 11 pm before I arrived. I was worried that my reservation would be canceled so I called the hotel. They assured me they would wait for me. I had requested top floor corner room when I made the reservation online and really did not expect it to be honored at that late check-in, but I got exactly what I requested. You can request to skip having your room cleaned, and for each day you skip a cleaning you can get either 500 points on your Best Western loyalty account or a $5.00 gift card for Starbucks. I opted for the Starbucks card. You must call downstairs before a certain time or it will not be honored. You cannot just put the DND tag on your door. My room (#807) was very clean. It had a micro, mini-fridge, coffeemaker with an assorted variety of coffees and teas. There was a cabinet with a full set of dishes and silverware, including wine glasses. The bathroom had shampoo, conditioner and soap. I was a little surprised it did not contain any body lotion. I looked at the amenities I could pick up at the desk and lotion was not included. There is a drug store one block up from the hotel. This hotel is around the corner from the Canadian Museum of Nature. The hotel is located in a residential area with plenty of local shopping and eateries. I did not drive, but there is an underground parking lot. Do not know how much it cost. There is a vibrant nightlife in the area, so I was glad I was not on the lower floors. If you want quiet, request an upper floor. The tv had lots of channels to choose from in english, french and mandarin. The bed was comfortable with lots of pillows. The free WiFi was good. The breakfast was typical hotel fare, but there was meat and eggs every morning. The breakfast was filling and good. No restaurant at the hotel but lots of choices within walking distance of the hotel. The staff is incredible. I wish I had gotten individual names to give these people their due, because they were so nice and helpful. Best Western in the US is not usually a top tier hotel, or even a mid tier hotel, but this one is up there. I loved this hotel, and if I ever come back to Ottawa, I WILL stay here again. I loved your hotel and it's staff.

"Gorgeous hotel right downtown"

5
11/07/2018

Lovely hotel downtown Ottawa. Staff was helpful and rooms were beautiful! Breakfast was fantastic and the attendants were friendly and kept everything running smoothly. If we're ever in Ottawa again, we will be staying here

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jess R, Wow! We are thrilled that you enjoyed your stay with us! It's wonderful to hear that your experience was fantastic and we look forward seeing you again soon! Thank you for making us your hotel of choice in Ottawa! Regards, Andrew Busing Front Office Manager.

"Great value"

4
08/07/2018

Our stay at the Best Western in Ottawa was a wonderful surprise. The hotel was very clean ( and I am quite picky) and the staff was friendly and helpful. Breakfast was the usual hotel chain fare but they did vary it a bit with waffles and french toast. There were also eggs every day as well as fruit cereal, and bagels. All in all the hotel was a great value for an urban hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Roberta C, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate you taking the time to share your feedback. I'm so pleased that you enjoyed your stay and especially the breakfast. We look forward to hosting you again soon. Regards, Andrew Busing Front Office Manager

"Very pleasant stay"

5
06/07/2018

Booked two rooms for one night on the 21 June and again on 26 June on our way to Montreal and Quebec City. Very nice hotel with friendly staff. Room clean and breakfast was very good. Car park next to hotel which was handy. Would stay here again if travelling to Ottawa,

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear LT, Thank you for taking the time to share a review on Trip Advisor. We truly appreciate what our guests have to say. We are pleased to read that you enjoyed your stay and we look forward to seeing you again soon.

"Pleasantly surprised "

4
03/07/2018

I needed a place to stay for the canada day celebrations in Ottawa and I booked this hotel through Expedia. I was able to maximize my points because it is considered a VIP plus hotel on their site. I was pleasantly surprised by the quality and size of the room. It had a separate bedroom and a pull out queen sized sofa bed. This was an ideal set up because I needed my own space and my sister and her friend shared the sofa bed. Both the sofa bed area and the bedroom had a television so I was able to catch a workd cou katch the following day. The hotel is about a 15 minute walk from parliment hill which was a bit long only because of the stifling heat over the long weekend. The humdex had the temperature in the 40s. The front desk was great and there is a free buffet breakfast included. I gave this a 4, only because the underground parking included was not free. They do offer a lower priced above ground parking and they actually mentioned that free parking can be found on the streets near the hotel but everything was full due to the holiday weekend festivities. The canada day weekend cupcakes and cold water in the lobby was also a nice touch. For the proce I paid I thought it was excellent value. Granted I did use my Expedia points.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear truemaster77, Thank you very much for taking the time to share a review on Trip Advisor and happy Canada Day to you! Thank you as well for choosing to stay with us over the holiday weekend. We are so pleased that you had an enjoyable stay with us and even better, you were able to redeem your points! We hope to see you again if your travels ever take you back to Ottawa. Regards, Andrew Busing Front Office Manager

"visiting Ottawa"

4
01/07/2018

The hotel is in walking distance from the main hub of Ottawa. It was about 15-20 blocks from Parliament. It is in a quieter area than the Parliament Center. The hotel people were great. Good breakfast.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear foreeverclay, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate you taking the time to share your feedback with us. We are so pleased that you enjoyed your stay with us and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Best Western Kanata there are better choices in the same area."

3
27/06/2018

I made a mistake in booking this hotel. I first booked a reservation through one of the one line services. I am a resident of Canada, planning to visit Ottawa (also in Canada), and when my invoice confirmation came in, I was billed the amount in USD at the same rate as booked when the posting for the hotel stated Canadian dollars. I cancelled the reservation. I then went to the hotel web site directly thinking I was going to call the hotel to place my reservation directly. I called the listed reservation number and unknowingly was connected to a reservation service and again despite my questions and warning I was billed USD. I then called the hotel to complain and was told a manager would call me back. He-She never did. I complained to the reservation service and they offered me a small credit but they would not cancel the reservation and return my money. NET result is I over paid for my reservation for one night and two rooms. A small point re the Hotel....the ad said breakfast was included and yet when we checked in we were told breakfast was not included. I will be much more selective about where I reserve in the future and BEST WESTERN is not longer near the top of my list I thought I could count on this organize to maintain a consistent quality of service. Guess I was wrong. Never again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Christopher N, Thank you very much for taking the time to share a review. I'm sorry to hear that you had a negative experience at a Best Western Hotel in Ottawa. Although not ours I hope that the staff and management they took the steps necessary to rectify your issues. Hopefully the next time that you are in our neighborhood you would try our Best Western Plus Ottawa Downtown Suites. We are located within walking distance to all major attractions in Ottawa. Regards, Andrew Busing Front Office Manager

"Great location, great service"

4
25/06/2018

All you need for a family holiday. Very central location with great buffet breakfast. Room spotlessly clean with everything you could want including free wifi an essential when travelling with a teenager. The staff were very accommodating and courteous. Would have no hesitation in recommending this hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Hynes2, Thank you very much for your recommendation! We very much appreciate it! We always love to hear what our guests have to say. We are thrilled that you enjoyed your time with us and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Amazing courteous and accommodating staff"

5
21/06/2018

Staff was amazing and accommodating. They had a gift bag for my daughter, allowed us to check in early. The breakfast buffet had more than enough to get our day started. Will be booking my stays in Ottawa with my daughter at Best Western for sure!

"Mid-size hotel with practical location, nice amenities, great service!"

4
21/06/2018

Quick overnight business trip. Arrived really early on the day of check-in, but the hotel staff kindly arranged early room access. Breakfast buffet is well stocked and service staff helpful. Room is pleasant, and I appreciate they have comfortable chairs for reading. Reception scored a goal when my celtel charger failed and they loaned me one from their cache under the desk. I would stay here on a family vacation.

"Nice free breakfast, convenient location, quiet dark room"

5
18/06/2018

We attended a conference at the Canadian Museum of Nature, which was conveniently located just a pleasant block and a half walk away from the hotel. The hotel offered a free brakfast of french toast or waffles, dry cereals, egg and cheese omelets, hard boiled eggs, etc. Best of all, room was dark and quiet, so one could sleep as long as one liked.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear MelWacks, Thank you very much for taking the time to share a review. We always appreciate the feedback that our guests share with us. We are pleased that you had a great sleep while staying with us and were filled up with our great breakfast in the morning. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Have experienced better"

2
15/06/2018

We got a room on the ground floor which we nicknamed "the dungeon". The street was at window level and a big flower bed in between. We had to have all the lamps on even during day-time. We got a room we did not make a reservation for we wanted a double double-bed room but got a single doubled-bed with a sofa. Breakfast was a joke not to speak of the plates and cutlery... in plastic Staff at the reception was nice but the best ones that greeted us with big smiles and warm welcomes was the cleaning crew. Thank you ladies!!! Thumbs up for you and thank you for being so helpful

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear spip42422, First off I would like to apologize for your less than satisfactory stay experience with us. Our goal is to deliver inspired service to all of our guests and in your case it would seem we fell short of that promise. Our Service Team does their best to ensure all of our guests are assigned a room that will be the most comfortable for them. I'm sorry that did not happen for you. Rest assured it is not common place. At your leisure I would welcome a further conversation with you. I can be reached by phone, directly, at 613.288.0986 or by email at [email protected] Given an opportunity we would welcome your return visit to allow us to provide you with a superior experience, so many of our guests have come to love. Regards, Andrew Busing Front Office Manager

"Great location, clean rooms, friendly staff"

4
14/06/2018

Hotel is clean, well maintained and in a good location. Parking is expensive and street parking free only during certain hours. Easy walk to downtown Ottawa and for those that like walking, Rideau Canal walkway/path is not very far and one can choose to go towards downtown (Mall, Byward market, Locks, Parliament) or the other way just for waling along the canal. Internet is free and available WIFI in room.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Stephanie S, Thank you very much for taking the time to share a review. We very much appreciate your feedback and so pleased to know that you enjoyed your stay. It sounds like you were able to explore some of the sights and sounds of the neighborhood which is fantastic! We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Best Western Kanata there are better choices in the same area."

3
11/06/2018

I made a mistake in booking this hotel. I first booked a reservation through one of the one line services. I am a resident of Canada, planning to visit Ottawa (also in Canada), and when my invoice confirmation came in, I was billed the amount in USD at the same rate as booked when the posting for the hotel stated Canadian dollars. I cancelled the reservation. I then went to the hotel web site directly thinking I was going to call the hotel to place my reservation directly. I called the listed reservation number and unknowingly was connected to a reservation service and again despite my questions and warning I was billed USD. I then called the hotel to complain and was told a manager would call me back. He-She never did. I complained to the reservation service and they offered me a small credit but they would not cancel the reservation and return my money.The NET result is I over paid for my reservation for one night and two rooms. Be Warned... that you need to be careful; what currency you are billed in based upon your account. Last night I saw on TV an executive from Expedia being interview on a NEWS program and she confirmed that different prices are used to same clients based on criteria they have. A small point re the Hotel....the ad said breakfast was included and yet when we checked in we were told breakfast was not included. I will be much more selective about where I reserve in the future and BEST WESTERN is not longer near the top of my list I thought I could count on this organize to maintain a consistent quality of service. Guess I was wrong. Never again.

"Outstanding Stay at Best Western Ottawa Downtown Suites"

5
10/06/2018

We stayed for 3 nights at the Ottawa Downtown Suites location and our experience surpassed our expectations. We were greeted warmly by the front desk employees and they were very helpful with providing us with information on places to eat and travelling around Ottawa. The location was fantastic, with an easy drive to Carlton University and an easy walk to wonderful restaurants for lunch and dinner. We were only a 5 minute walk to the Nature Museum which our children loved! The room was extremely clean, very comfortable and quiet even though we were downtown. Breakfast was outstanding with so many choices of both hot and cold foods, and the food was always fresh. I highly recommend staying at this location.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear lhartley293, Thank you very much for taking the time to share a review. We appreciate your feedback. We are thrilled that you enjoyed your stay with us. Our team will be pleased to know that the service they provided made a difference in your experience. We hope that we will have an opportunity to welcome you back again soon. Until then, take care. Regards, Andrew Busing Front Office Manager

"Supper clean and Friendly Staff"

5
09/06/2018

Hotel was in a great location, walking distance to most everything we wanted to see. One of the things that really stood out to my wife and I was the staff at the front desk of the Hotel. After checking in on Saturday, we were walking though the lobby on Sunday evening and the young lady named Sandra who had checked us in the night before saw us coming in and called us by name. I have stayed at many hotels over the years and this is the first time that this has ever happened.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear gerrryferguson, Thank you very much for taking the time to share a review on Trip Advisor. We love hearing what our guests have to say! It's a pleasure to know that you enjoyed your stay, our hotel's location and that our Guest Services Team took care of you so well; especially Sandra. We will be sure to share your comments with her! She will remember you! We hope to have an opportunity to welcome you back again on your next trip to Ottawa. Until then, take care. Regards, Andrew Busing Front Office Manager

"Downtown efficiency "

4
06/06/2018

Very clean rooms and hotel. Super-central location for business, personal sight seeing and Parliament visiting. Downtown but actually NOT in a busy urban spot. It's on a bicycle corridor and quite quiet. I would barely qualify this as a suite hotel, there is a microwave, sink and fridge with dishes etc but not a real 'kitchen' and the room is a very standard size. But it's efficient and for this price and location, it's good value. Really solid breakfast each morning - meat, eggs, Montreal style bagels, yogurt, oatmeal and good garnishes. Coffee wasn't great but the room is huge with a delightful patio outdoors. NO pool :( But! 24 hour top level fitness room with a dry sauna! That was a bonus. Washroom was a good size but the toilet was very small for anyone over 5'8. Good towels. Love the fresh water with lemon in lobby, well stocked tuck shop too. Take note!!! There is a Shoppers Drug Mart a city block away so stock your kitchenette when you arrive and you'll be set. There is even a very cool Korean Asian mart a 5 min walk away for those of you who like these foods. Not enough plugs but a big TV and very strong Wifi. Warm helpful staff.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Paul N, Thank you very much for your thorough review! We appreciate the time you took to share your comments! We truly appreciate your feedback. It's wonderful that all our hotel's amenities suited your needs and those are some great recommendations for other travelers! We look forward to seeing you again soon when you return. Regards, Andrew Busing Front Office Manager

"Day 2"

5
06/06/2018

Great place! Customer service is amazing, beds are very comfortable. There is a charge for parking I wasn't aware of but besides that everything was fine. Good food within walking distance. I would definitely recommend this place.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear smileyduprez, Thank you very much for taking the time to share a review. We appreciate your feedback. We are sorry about the parking charge. We do our best to ensure that all charges are transparent and made clear. Thank you and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Super Clean and Friendly Staff"

5
06/06/2018

Did not pre-book but more or less arrived in Ottawa and simply located a hotel near where I was going. What a pleasant experience. Front desk staff were super welcoming when I walked in the door. The room was very clean especially the bathroom and shower facility (which as area I look closely at). Bed was comfortable and the room came with a coffee maker that had more than 2 pods (yeah). Although breakfast was included in my stay, I only grabbed a couple apples and got on with my day. It wasn't so much a restaurant as it was a nice area with tables and chairs and a buffet style selection of foods. Underground access is height restricted to 2.0m and although I rolled in and out reeeeaaaalll sssslllloooowww, my Escalade survived without any issue. I would not hesitate to stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Scott P, Thank you for finding us! It was great to have you stay with us and thank you for taking the time to share your experience. We are so pleased that you enjoyed your stay, and your car too! We look forward to seeing you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Weekend in Ottawa"

4
04/06/2018

Had a lovely experience staying at this hotel. Staff was extremely professional! Great room, clean and exactly what we needed. The reason why I will be staying here again is because the staff goes out of their way to help and during my entire stay they were all very pleasant and caring.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cynthia F, Thank you for taking the time to share a review on Trip Advisor. We appreciate you taking the time to comment on your stay. We are so pleased to hear that you had a great experience and that you will return to us because of the service you were provided! Our staff will be very happy to know that they made a difference in your stay. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"My favourite hotel in Ottawa"

5
02/06/2018

This may be the 5th or 6th time here. I love that I always get a GREAT room - regardless if it is a suite or not. Front desk staff very courteous and professional. All hotel rooms in other hotels should be like the ones at the BW Plus Ottawa Downtown Suites - they should have a mini-kitchen with fridge, microwave, real dishes, cutlery, etc. for the same price as a regular room. Bed super comfortable. Impeccable everywhere. Quiet accommodations, despite being downtown. Best part I like is the fabulous breakfast; great choice of hot and cold items of top quality. I will always return to my favourite hotel right here.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear snowbirdy2, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased to hear that you enjoyed your stay with us and that we are your hotel of choice while staying in Ottawa. We love seeing our guests come back! It sounds like you were right at home with all of the amenities that we have to offer. We hope to see you again soon, allowing us to welcome you back. Until next time, Andrew Busing Front Office Manager.

"Nice Place!"

4
31/05/2018

This is a very nice hotel not far from the sites. There is a restaurant and entertainment street just three blocks away. The breakfast could use more variety, but is complementary. Staff were very helpful: especially Sandra and Eddie in reception. If you are chemically sensitive, as I am, you should avoid the upper floors, which have been re-carpeted, and continue to outgas.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear zmanCalifornia, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased that you enjoyed your stay with us and Eddie and Sandra added to your pleasant stay. We are sorry about the odor with our new carpets. We are working diligently and as swiftly as possible to refresh the rooms in our hotel and do our best to mitigate any discomfort to our guests. When it's all completed we'll have a brand new offering! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Immaculately clean, perfect location, professional staff."

5
29/05/2018

The hotel is very clean and tidy. Even though the breakfast room gets crowded at times, thanks to the employees it is orderly an absolutely clean. The hotel is in a very close proximity to the beautiful Rideau canal walking/cycling path; a very enjoyable, short stroll along the Metcalfe St. will take you to the Parliament Hill, stop at Sobeys for some fruit and sandwiches to take with you. The hotel staff is friendly and very helpful. Guest room essentials: excellent shower, excellent wifi connection, working area with a table and a chair, a safe, small kitchenette with a sink, Keurig machine, small fridge. Luggage storage and a super clean private change room after a check out are greatly appreciated. Things that did not affect my stay, but, definitely, need improvement: dated room decor, air-conditioning, more and healthier breakfast choices.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ira P, Thank you very much for taking the time to share a review on Trip Advisor. We are thrilled that you enjoyed your stay with us. It seems like you were able to get out and explore our neighborhood sights and sounds! You will be pleased to know that we have started a refresh to our rooms so look for exciting new decor by the end of 2018! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Best Location in Ottawa"

5
28/05/2018

Clean hotel, friendly staff, great breakfast. A great location a 20 min walk to Parliament, and to Rideau Center. If you are a runner and plan to attend the Army Run or Scotia Bank Marathon this is the ideal location. The breakfast was served on time and started early on the weekend for the runners participating in the race.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mary M, Thank you so much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. Congratulations on your run this past weekend! What an accomplishment! We were so happy to be able to accommodate so many runners. We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Very polite, Very Respectful, Very Good Service!"

5
27/05/2018

My husband and I stayed here while attending his aunts Memorial. The service was in the funeral home across the street, however the family wished to have everyone together at the end of the day, for an evening buffet and get together. The staff providing the hot buffet was amazing. The room was lovely. The service they provided was top notch. Everything was done with the utmost respect for the guests. I was very pleased they chose this Hotel for the after Memorial get together. And the beds/pillows were, as usual - Perfect for my nights sleep!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Barb A, Thank you very much for taking the time to share a review. We very much appreciate your feedback. We would like to offer our sincere condolences with your loss but we are pleased that we were able to be part of the memorial service. We will be sure to share your comments with all of our Service Team Members. They will be very pleased. Thank you again and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Cozy, Great Location + Breakfast Included"

4
26/05/2018

My husband and I visited during a real busy long weekend (Victoria Day). We've stayed at the business suite and we were absolutely happy we booked it. Business Suite: Room was spacious, clean and tidy. Overall, the style may be a little old fashioned - yet neat and in a good shape. We've had probably a California king size bad (rather than a king size). I didn't notice that until my husband said the his feet are over the edge of the mattress (he's about 180+ cm), so this is just a heads up for tall people. Bed was comfy and we had plenty of pillows. Bathroom was clean and inviting. It had a tub with the functionality of a Jacuzzi. The idea is really tempting, until you power it on. It was so loud, I had to shut it off. Accommodations: Parking: the hotel has an underground parking. This pleasure will cost you around ~$25 a day. The cheaper alternative is to ask for a parking permit at the hotel parking lot just down the street. This will cost you around ~$13 a day. Breakfast: Would say that the breakfast is the reason why I only gave 4 points out of 5. Dining area was really small. Small and so crowded. I don't think that it is even planned correctly. I was so overwhelmed with the mass of people that were there and I couldn't find my feet and hands in that little crowded room - not even where the food is. When I did find the food, I was disappointed with the variety of it. Location: Location is great. It's a minute walk from the Nature Museum, and couple more minutes of walking to Elgin Street (lots of pubs and cafes & restaurants), Byward Market (~15mins) and all other tourist attractions in Ottawa (Parliament Hill, Confederation Square, Rideau Canal etc.) so it is a perfect location. Overall, I think it is the best value for its price. Would definitely recommend to friends and visit there again. Great location, cozy and clean. Good value, Breakfast included.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Helush2, We very much appreciate you taking the time to share such a thorough review of your stay with us. We are pleased that you had a great stay and would recommend our hotel to your family and friends. We are sorry to hear that you breakfast experience was not a positive experience. Granted there are peak times during the morning rush, usually around 7:30am - 8:30am when it can be very busy. We are sorry that it was not enjoyable for you. Our staff do their best to ensure tables are cleared and food is replenished in a timely manner. Again we appreciate your feedback and we look forward to seeing you, or your friends for another stay with us in the future. Regards, Andrew Busing Front Office Manager

"Very comfortable accommodation"

4
24/05/2018

I booked a king bedded Executive Suite so that we had plenty of space and in fairness, it delivered. The room had a large separate living room, compact but functional kitchen with a fridge for the wine and a Keurig coffee maker plus generous sitting areas with a sliding opening window to let in plenty of air. The bathroom was a good size with excellent shower and the separate bedroom had a generous king sized bed. The location of the hotel is good, an easy 15 minutes walk to Parliament Hill and plenty of restaurants a 10 minutes stroll away. Several bars and restaurants are located on Somerset, try Fairouz for dinner or 'Beercrazy' for cheap drinks either inside or on their terrace. Parking at the hotel isn't cheap at £15 (25 $ Canadian ) a night but it is underground and secure. Breakfast is something of a let down with what appears to be frozen cheese omelettes and processed ham, bagels, basic cereals and tinned fruit. However, that is no different to lots of hotels that include breakfast in the price across North America, We would happily have passed on breakfast but with limited time site seeing for our two days' visit, it gave sustenance such that we didn't need to stop for lunch, preferring to eat in the evening. During our stay at the Best Western, two coach parties were also staying, one each night. This wasn't a problem unless you hit breakfast when they did (normally 6.30am) as they were on their way early, or they were inconsiderate and noisy at 5am in the morning in the next room, showering, talking loudly and generally being a pain. We only had that the first night however! The front desk staff were always pleasant and helpful and at the price we paid for an upgraded suite, even though expensive, it delivered what we wanted, so no complaints. If returning to Ottawa I would certainly consider this accommodation for spaciousness, location and ease of parking.

"Super"

5
22/05/2018

First and foremost Excellent staff, from front desk to the breakfast people ( the breakfast area was kept clean and replenished constantly , the best we have seen ---- (they should use that staff to train others in some of the Best Western Chains ) room was clean, good size with nice layout , bathroom bit small , carpet was worn but clean,comfortable beds ---- good location , many places to eat that are within walking distance --- local transit a block away --- will stay again

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear john S, Thank you very much for taking the time to share a review. We are so pleased that you enjoyed your experience with us. Our team of dedicated staff work diligently each and every day so that each guest has the best stay experience possible with us. We hope to see you again soon! Regards, Andrew Busing Front Office Manager

"Great Hotel"

5
12/05/2018

We stayed one night (Friday) and have nothing negative to say about the place. The staff were friendly, efficient and helpful. The room was spacious and had micro, fridge, quiet A/C, cutlery, dishes etc. The free breakfast was one one of the best we hace ever had. This place is kept immaculately! The bedding is top quality as is the mattress. The location is right downtown within walking distance to almost everything and also near major highways. I can not think of one complaint about this property.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Murrays367, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We're so pleased that you enjoyed your stay with us and all that we had to offer! We hope to see you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"encjoyable and comfortable"

4
08/05/2018

easy walking distance to the Global Centre for Pluralism, the Museum of Nature, and the University of Ottawa.....with good taxi service for those who do not like to walk.......also Sobey's is a few blocks away for grocery shopping

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear David S, Thank you very much for taking the time to share a review on Trip Advisor. I'm so pleased that you enjoyed your stay with us and our close proximity to some great attractions. We look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager

"Great place to stay"

5
07/05/2018

Room was clean, spacious, and had everything you would need for a comfortable home like stay, we had a suite and would recommend this hotel to anyone that was going to stay in the downtown area of Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jerry B, Thank you very much for taking the time to share a review. We appreciate your feedback and are so pleased that we can be your home-away from home. Your recommendations are very much appreciated and we look forward to seeing you soon. Regards,

"Comfortable and clean."

4
03/05/2018

Comfortable and clean with a nice breakfast buffet including limited hot items. Good location. No free parking. Underground parking is expensive and outdoor lot is several blocks away. Close to Museum of Nature.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Paul D, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Excellent as always"

5
02/05/2018

This hotel is a great place to stay in Ottawa. A little glitch at Check in as my dear wife had forgotten to reserve/confirm our room. Sandra at front desk sorted it all out and secured us a room. Great location to downtown, restaurants and highway. Fast & efficient breakfast & parking available. Noisy neighbours during the night but it's not the hotels fault just inconsiderate people. See you in June - our go to Ottawa hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Dian N, We are so pleased that you enjoyed your stay with us in Ottawa at our hotel. We're sorry to hear about the glitch at check in but very happy that Sandra sorted it out without issue. Thank you for taking the time to share your review. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Clean, well-maintained and short walk to restaurants"

4
02/05/2018

Clean, well-maintained and short walk to restaurants. The breakfast was decent enough with fruit, eggs, toast, juice, coffee, tea, etc. Everything was pleasant with my experience. Nearby pubs, museum, cafés were of a good quality and variety.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello nathanh16, Thank you very much for taking the time to share a review. We appreciate your feedback and are pleased that you enjoyed your experience here. We look forward to seeing you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"A Day in Ottawa"

4
01/05/2018

A quick overnight trip to Ottawa, this hotel came to mind as we had stayed here before (on numerous occasions). The hotel is ideal for its location and convenience to get to and out to other areas in Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mathew L, Thank you very much for taking the time to share a review. We appreciate your feedback. We are pleased that you decided to try our hotel and enjoyed your stay. We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Always Satisfied"

4
01/05/2018

With two adjoining rooms our family group was able to relax. The location is close enough to the Expressway. Directly across from Museum of Nature. Several blocks from Parliament (10 minute walk) and a short distance from the restaurants of Elgin Street. Parking ($ extra) entrance is VERY awkward and I wish could be changed. All other amenities are as expected. Reasonably priced. Pet friendly ($ extra). Included breky is standard quality but could be a little better.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ferdfish, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so pleased that you enjoyed your stay and found time to relax. We're sorry that you did not have the best check in experience. At times it can be very busy with all the checkin's but our staff do their best to ensure everyone gets checked in quickly and efficiently. We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"This Hotel was ok at best"

3
25/04/2018

It was more expensive than it should have been . Parking was a challenge and it would have been nice to have been told there was a fee. The staff was very friendly and helpful . Breakfast was very nice.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear juliedenoncourt, Thank you very much for taking the time to share a review. We very much appreciate your feedback. We are sorry to hear that you did not have the best stay. We always try and remain transparent with all of our fees to ensure our guests are comfortable with their charges. We hope you will allow us to welcome you back again should your travel bring you back to Ottawa. Regards, Andrew Busing Front Office Manager

"Good Hotel"

4
24/04/2018

Very decent hotel. Only issue is there is not much room when you pull up your car to check in. You can't pull into the underground parking lot without your key card. Someone was in front of me taking a bit of time checking in so there was a decent line up blocking the street by the time I was able to pull up on the driveway. Otherwise the hotel is good, breakfast is decent and we'll situated near downtown.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 623Mke623, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We're sorry to hear about your check in experience. Just so you are aware for the future we have an intercom at the garage door and you are welcome to push it and our Service Team can let you into the garage to park and come up to the lobby to check in. We want everyone to have a smooth arrival experience! We are happy that you enjoyed your stay over all and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Pleasure visit"

4
23/04/2018

The location of this hotel is great, within walking distance to most main attractions. Breakfast is a pleasant plus. Parking fees on the other hand make up for the expenses saved on the breakfast. Rooms are spacious with few disappointments . Living room furniture needs to be updated or properly cleaned. Overall, good value for money.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Hynda S, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are pleased that you enjoyed your stay with us. You will be pleased to know that we are currently undergoing a refresh to our suites so hopefully on your next stay you will be able to experience our newly appointed suites! We look forward to welcoming you back soon. Regards, Andrew Busing Front Office Manager

"Excellent"

5
20/04/2018

Excellent in every way and very clean! Great service amazing breakfast. Highly recommended. Don't go to the other one. There is huge difference between the two Best Western! Pay less and more! Free parking and free breakfast !

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Cleo P, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate you taking the time to share your experience. We absolutely thrilled that you loved our hotel. Just one thing to note our underground parking isn't free unfortunately. It is a charge of $21.95 plus taxes per night with in and out privileges. We hope you will come back and see us again soon. Regards, Andrew Busing Front Office Manager

"additional 25$ daily fee for parking!"

3
15/04/2018

the hotel was what to expect from a best western but the hidden parking fee made the stay unreasonably priced. the hospitality was fair, nothing spectacular.. we had a minor issue with a sliding door in our room that made some noise that was not too concerning. overall a good stay if the parking was included.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Bronson P, Thank you for taking the time to share your review on Trip Advisor. We appreciate your feedback. We are sorry to hear that you felt you were mislead by our parking charge. Please rest assured that we are always transparent with our charges and at the time of check in we disclose our parking fees through our check in. We certainly do not want to mislead any of our guests. We hope that you will join us again soon. We always love to see our guests return to us. Regards, Andrew Busing Front Office Manager

"Conveniently located hotel in Ottawa"

4
11/04/2018

We spent two days in the hotel. It was conveniently located in downtown Ottawa, we took a 20 mins walk from the Hotel to arrive at the Parliament Hill and Byward Market area. The room was clean, has a full kitchen equipment including extra glassware and cutleries and the breakfast was good.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ozgur Erdem U, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are pleased that you enjoyed your Suite, breakfast and stay. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Great location and awesome breakfast"

4
10/04/2018

The staff was very helpful. Location was ideal and close to restaurants and shopping. There were also many bus stops near by. There was a great variety of items for breakfast with hot and cold foods available. There were also plenty of types of bagels and breads.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Angela VVVV, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and are so pleased that our staff were helpful and you enjoyed your stay. It sounds like you were able to explore our neighborhood a bit too! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Very hospitabie"

4
09/04/2018

The hotel was well located for what we needed. The check in was smooth and the woman who was at the front desk was very nice. On site self parking was nice to have. We were there, unfortunately, for a funeral and they offered a "bereavement" rate, which was nice. The rooms were clean and well appointed, just a bit tight.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Larkin M, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your time and feedback. We are pleased that you enjoyed your stay with us, it's unfortunate that it was under those circumstances. We would like to wish you our condolences for your loss. Hopefully we will have an opportunity to welcome you back under a more favorable situation. Regards, Andrew Busing Front Office Manager

"Excellent Hotel for a Weekend Stay in Ottawa"

5
04/04/2018

We spent an excellent four days in this hotel over the Easter weekend. We found the apartments to be ideal for a weekend stay as they came with a little kitchenette complete with keurig coffee maker. The apartments were clean and spacious and the hotel's "continental" breakfast was a nice surprise. The breakfast included many hot items including eggs, sausages or bacon and waffles. The staff worked hard to ensure that everyone's experience was excellent. I would definitely stay here again when visiting Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kimberly C, Thank you so much for taking the time to share a review about your stay over Easter Weekend with us. We are so happy to hear that you enjoyed your time here. Our Service Team will be so thrilled to know that their efforts are recognized. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Nice weekend"

4
03/04/2018

Our reservation for a spa fell through so we booked here for the weekend, close to the museum, Elgin street and easy access to get to were ever in Ottawa. Close to where we wanted to visit. Great room, free wifi, quiet and comfortable beds. Every thing we asked for.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Barb S, We are thrilled that you enjoyed your stay with us. Thank you for taking the time to share a review and provide us with your feedback. We appreciate it. We love hearing that our guests enjoyed their time in Ottawa. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Good Location"

4
03/04/2018

We stayed at the Best Western Plus, good choice and good location. We thought of renting a car but after some research, there is 3 different bus routes within 1 block. Parliament Hill is only a 15 - 20 minute walk. Major plus - rooms very clean, staff are attentive and professional. Will stay here again. Price is reasonable for downtown Ottawa.

"Great Hotel"

4
03/04/2018

Best Western is clean and modernly decorated. Beds are comfortable with options of pillow type. Hotel has a complimentary hot breakfast which is rare to find these days. Overall very nice hotel and you can't beat the price. Definitely recommend to others.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear mdlaplante86, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased that you had an opportunity to enjoy your stay. We are pleased that you enjoyed your breakfast experience as well. We look forward to welcoming you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Great location, very good hotel."

4
01/04/2018

Great location for us to access and walk around the city. Our room was a lovely big suite with 2 TV's, a separate bedroom, micro-kitchen and good clean bathroom. The staff were very friendly and were able to guide us when ever we asked. A little work was being done in the reception area which was good to see it was having some updates. The breakfast is, as always pretty bad. But that is the usual with Best western and these type of hotels.But you can always eat other food than the meat and eggs and there is always plenty of coffee and juices etc....

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Wandering_Irish_Lad, Thank you very much for taking the time to share a review. We always appreciate what our guests have to say. We are thrilled that you enjoyed our location and your stay. We're sorry about your experience with breakfast. We are working on providing some different offerings so stay tuned! We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Location and Staff make this hotel work"

3
26/03/2018

This is an old hotel - the walls are very thin. the adjoining rooms you hear everything. You here people walking and talking in the corridors and when the doors close they are air tight and they slam shut. I stayed her because it was 10 minutes by car to my work location and very close walk to both Bank Street and Elgin - lots of things to see and restaurants to eat. If you are a sound sleeper not an issue but I won't stay here again for me. Also stepping into a large deep soaker tub for a shower is just an accident waiting to happen. The staff are wonderful and friendly and they are an asset to the hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Lee_Randy_2014, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate the feedback that our guests provide to us. We're sorry that you were disturbed by noise during your stay. Please rest assured that this is not common place throughout the hotel. We're sorry that you did not have the best stay. I'm thrilled that our staff were able to take care of you. Take care, Andrew Busing Front Office Manager

"Really comfortable hotel in great location within downtown. Welcoming professional staff."

5
26/03/2018

Had a really nice stay at this hotel -- rooms are clean and bright and kitchenettes well equipped. Great Location. Gym small but lots of natural light and decent equipment. The front desk staff -- Sandra Gitano and Olivia were truly wonderful.

"Ottawa Weekend"

4
25/03/2018

Very nice hotel and staff. Centrally located and walking distance to many attractions and restaurants.Optional outdoor parking available 3 minute walk from the hotel at half the price of the indoor option, which is charged by the hotel. Would and will stay there again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Herc C, Thank you very much for taking the time to share a review. We appreciate your feedback and look forward to seeing you again soon. We are so pleased that our hotel's location worked for your needs. Regards, Andrew Busing Front Office Manager

"OK HOTEL"

3
24/03/2018

The hotel is pretty decent. Rooms are great (fantastic bed). Breakfast is awful. Location is just OK. Actually, the hotel is about 2 kms from Ottawa highlights/downtown. For a tourist it is NOT a central location. Especially, if you come to Ottawa during the winter. To walk there with -5C (25F) is not great at all. You will need a taxi.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear charles7, Thank you very much for taking the time to share a review on Trip Advisor. We are happy to hear that you enjoyed your suite while you were here but sad to hear that our location and breakfast experience were not comparable. We always appreciate comments and suggestions so that we can improve. We hope you will choose Best Western again on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Lovely welcoming hotel "

5
22/03/2018

I stayed here as part of a business visit to ottawa. We were welcomed very warmly by the friendly reception staff, who were also very well informed and helpful when asking them where there is to eat nearby and what there is to do. The rooms were a great size with kitchen facilities, a keurig coffee machine and very comfy beds. The breakfast was good and clean, with takeout cups for the coffee which was great for when we needed a speedy breakfast. The staff were so friendly and accommodating- you get a hello and a how's your day every time you walk past reception. The location is a few blocks from Elgin street where lots of nice restaurants are located. We were also able to walk to most attractions such as the byward market and parliament within 20-30 minutes. Overall I would recommend this hotel to anyone looking to stay in the area.

"Almost Perfect"

4
22/03/2018

Except for one thing everything about our stay was perfect. The only drawback was the overnight parking charge of $21.95 + of course tax on top of that. Guess it's par for the course as the city loves gouging visitors in this respect but hey, does Best Western have to hope on this bandwagon too?

"Decent Stay"

3
21/03/2018

We travelled to Ottawa for a few days and wanted to stay close to the city centre. The Best Western is in a good location but be prepared to walk....a fair bit. It would have been great to know in advance that parking at the hotel is $21.95. It would have been nice to have a few bottles of water in the fridge to drink or to make coffee, instead of having to use tap water. Sometimes the little things make the biggest difference. Staff was pleasant and very helpful. Overall a good stay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Guest, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so pleased that you enjoyed your stay. We're sorry that you were not made aware of our parking rate in advance. We do list it on all of our partner website and we always try to be transparent with all the fees. We're sorry that this was not the case. We are happy to provide you with some bottled water at your request. Feel free to ask! We hope that you will stay with us again soon. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Perfect all round"

5
20/03/2018

Centrally located, clean, quiet room. The front desk agent was perfect, she was friendly, helpful, and sincere. This is the first time in 20+ years of business travel that everything was superior and excellent value.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mike B, Thank you very much for your kind review. We appreciate your feedback and are happy that you enjoyed your stay. It's great that the agent that served you provided you with a memorable experienced. We we will be sure to share your review with the whole team. We look forward to seeing you again soon on your next visit. Regards, Andrew Busing Front Office Manager

"great location"

4
20/03/2018

nice room, comfortable beds and good bathroom, decent breakfast with good variety including apples and bananas, hot and cold eggs, cereals and oatmeal, toast, bagels, decent selection of tea and juices

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear brubacherstreetbuzz, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are pleased that you enjoyed your stay and more so your breakfast experience. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Excellent hotel"

5
16/03/2018

Service is great. Hot breakfast has lots of choices. Staff are friendly. Room is clean especially it has small kitchen with all the utensils even wash soap for plates. Had an excellent stay last weekend. Room is quiet. Location is good. Very easy to go to Parliament Hills and Nature museum and Rideau Shopping Centre.

"Short Stay"

4
15/03/2018

This hotel is in a very good location of downtown Ottawa with easy accessibility to virtually every part of Ottawa. The hotel is cute with very good decor. The room is very comfortable, the hotel staff are very friendly and welcoming. The breakfast is great.

"A pleasure stay"

5
15/03/2018

It was a short stop on our way to Quebec to experience Ottawa, the hotel was very clean, quiet, staffs were extremely helpful even with information to tour Ottawa, they even upgrade me to a bigger room on my stay when we came back from Quebec. Will definitely come back

"Well equipped hotel with upstanding service"

5
13/03/2018

Hotel was a great basic suites hotel. Clean, great location, comfortable and with friendly helpful service. But it how they reacted when things went wrong, that tell you a lot of good things about this hotel. After a very comfortable stay, my wife and I packed up and head back to Toronto--inadvertently leaving behind our electric toothbrushes. Realizing this, I called the next day to inquire about getting them couriered back to us. I left a message and got a call back. It turns out our toothbrushes had been thrown out by housekeeping. There were not just any electric toothbrushes, however. Mine was an expensive ultrasonic one I purchased from my dentist. I was speechless. The person who called me bashfully apologized that this mistake had been made, and said he would speak to the general manager and call me back. He later called to say that we should buy new toothbrushes and send the hotel the bill. When I explained that my toothbrush was more than a little costly, he said that was fine--they wanted to make it right for us. I thought that was a pretty amazing resolution to a problem, without us asking for a thing.That's the kind of stand-up service that will have me looking to stay at their hotel again.

"Comfortable Room with Great Service"

4
11/03/2018

The service at this hotel was excellent. I was traveling for the first time with my little guy and they made sure there was a crib in the room and had a cute welcome gift of toys and books for him. The location of this hotel is perfect and the price was a good deal.

"A good deal in Ottawa"

4
07/03/2018

Stayed for two nights to attend a family event in the City. Room was well equipped ans super clean. Not a terrific view, but OK. Comfortable beds, friendly staff. The continental break fast included was surprisingly good, with lots of choices, fresh warm foods and a good coffee selection too! We would go again as it was a good base for spending time in Ottawa.

"Very Nice"

4
05/03/2018

The best location in town and very nice view from the room and clean, nice and Professional stuff, scend time i was visit this hotel, the food was very delicious . I was enjoy in this visit . Thanks ????????????????????????????????????

"Perfect spot in Ottawa"

4
04/03/2018

Very comfortable and clean hotel. Walking distance to same great food and pubs. Staff was very friendly and attentive. The pillow menu is just awesome! The rooms are very well laid out and quiet. All in all....a great place to stay!

"Awesome Stay"

5
01/03/2018

The staff were so nice and helpful. Staff are happy to work there. One staff member (young girl) spoke French and English all in one paragraph. Impressive! Breakfast was awesome each day that we stayed at. Lots of variety for Breakfast and Best Western cares about people with certain food allergies and has a variety of food. Underground Parking is very small and hard to get around with a big vehicle. Very impressed with the Uber Travel service we rec'd in Ottawa.

"Great place"

5
28/02/2018

We had an awesome stay at the Best Western downtown. The staff was very friendly and helpful. The rooms were great. Lots of places to eat within walking distance. The Museum of Nature is just a short walk. Would highly recommend.

"Nice but there are cheaper "

3
25/02/2018

Spent a weekend there in February. Check-in was super slow. Underground parking is extra and not made for pickup trucks. Breakfast is ok and plenty of space to sit. Rooms were nice. Street parking is limited and also expensive. However, if you are attending the Museum of Nature, it's across the street!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Hracicot, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. It's always nice to hear what our guests have to say. We're sorry about the speed of check-in. Rest assured that is not common place. We want to ensure that all of our guests are checked in efficiently and are happy with their stay. It's nice to hear that you enjoyed your breakfast experience. Our parking garage does have a height restriction so can be tricky to navigate trucks inside it. Hopefully you were able to find a convenient space to park. We hope that you will come back and see us again soon. Regards, Andrew Busing Front Office Manager.

"Night out"

5
25/02/2018

My wife and I stayed at the Best Western in downtown ottawa. I have to say we were more than pleased with the accommodations (cost and comfort). We had reserved a queen room but when we arrived we were upgraded to a queen suite. It was very clean and comfortable and we liked the fact there was actual cutlery, plates and cups. Also the hospitality binder in the room was a great item for the amenities in the downtown area (from bank machines, local attractions, restaurants, hotel amenities etc.). They also had an onsight underground monitored parking lot at a fee. The front desk service was excellent, and the free hot breakfast (with Gluten Options) the next morning was a great touch. The only issue we had was the phone didn't work for us when we tried to make a local xall for food, but that's what our cell phones are for. I have stayed in a lot of hotels in the ottawa region and if the opportunity arises we will be staying at the Best Western again for our next outing.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Tybirious, Thank you so much for taking the time to share a review on Trip Advisor. We are so pleased to read your review and pleased that you had a great stay. Your review is very thorough and will allow other guests to make an informed decision when considering to stay with us. We hope to see you again soon. Regards, Andrew Busing Front Office Manager.

"Best Western Plus Ottawa Downtown Suites is an Excellent Choice!"

5
24/02/2018

I really liked this hotel. Very accommodating staff and comfortable rooms. What really makes this hotel an excellent choice is that they think of things to enhance your stay that you don't even consider.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ezrathepolitician, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and we are so pleased that you enjoyed your stay. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Great Stay at Best Western Plus Ottawa Downtown Suites"

4
21/02/2018

The hotel staff was friendly and welcoming. Room staff were very efficient and unobtrusive. Hotel was very clean and quiet. Continental breakfast consisted of omelets, sausage meat, cereals, yogurts, breads, beverages and was actually quite good. Overall, a great stay!

"Great location and comfortable rooms"

5
20/02/2018

I visited Ottawa for work and I wanted to experience the city during my down time. The Best Western Plus Downtown was awesome! Parliament is a quick 10 minute walk and I was able to experience some Winterlude activities within walking distance. The front desk staff were very helpful and recommended places to visit. Elgin Street is two streets over and has so many fantastic restaurants to choose from. CF Rideau is a great shopping mall that is a 10 minute walk. Beds were comfy, breakfast was good, staff were friendly and location was fabulous! Would definitely stay again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear melaniew222, Thank you very much for taking the time to share a review. We very much appreciate your feedback and are so pleased that you enjoyed your time in Ottawa. It's wonderful that you were able to explore some of the attractions that our City has to offer. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Everything you could ask for!"

5
19/02/2018

Friendly staff, great accommodations, yummy and healthy breakfast, lemon water in the foyer and all you need for coffee and tea in the room! What more could you ask for at a reasonable price as well? Within walking distance to all Ottawa has to offer as well! Magnifico! I am happy and very satisfied with this hotel. Thank you BWPOD! :-)

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Maria C, We are so happy to hear that you had such a great stay with us! Thank you very much for taking the time to share a review and provide us with your feedback. We always love hearing what our guests have to say. It sounds like you might have had an opportunity to explore our neighborhood; hopefully you were able to skate on the canal! We look forward to seeing you again soon, Regards, Andrew Busing Front Office Manager

"clean and comfortable"

5
15/02/2018

Nice hotel, room was very clean and comfortable. Location was fine and very walkable to everything downtown. Parking very handy under hotel. Breakfast was more than ample. You are a few blocks from Rideau Canal if you wish to skate, also very to Natural History Museum. Restaurants on Elgin and Banks Street close by.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear FL, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and are thrilled that you enjoyed your time with us. It sounds like you were able to explore many of the local neighborhoods and attractions that our City has to offer. We hope to see you again soon. Regards, Andrew Busing Front Office Manager.

"Great hotel, bad breakfast"

3
14/02/2018

The hotel, rooms and service were fantastic, but the breakfast was quite disappointing. Paper plates, plastic knives and forks... not sure how they can call themselves a 'green hotel' when three quarters of the guests just bin their plates and cutlery every sitting. The food at breakfast wasn't great either, it was very processed and wasn't fresh. The breakfast really let the hotel down otherwise the hotel was very good. (Internet speeds could have been better, 5Mb/s down and 6Mb/s up)

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Peter C, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We're thrilled to hear that you enjoyed your stay with us with the exception of your breakfast experience. We appreciate your feedback as our service and product are constantly evolving. All of our plates that are used are 100% bio-degradable and as such we sort them accordingly. We are in the process of increasing our bandwidth so our internet service will improve. Hopefully this helps answer some of your questions. We would gladly welcome you back on your next stay. Until then, take care and thank you again for your review. Regards, Andrew Busing Front Office Manager

"Good Hotel, But..."

3
14/02/2018

I have stayed at this hotel in 2015. Since then things have become not as great. The check-in staff try to sell you the hotels nightly underground parking for $22.50 CDN. They do not give you any other options for parking unless you pursue the topic. On the weekends, street parking is free (as long as you don't get plowed in). They also have a parking lot across the road for $12 per night. I had the Queen Suite with pull out sofa and nice kitchenette (well equipped). The washrooms are big and the water is hot. The drain in the tub actually did not back up and drained the water well so it did not puddle around your feet! Could not find where they kept the blankets for the pull out sofa bed. Called front desk and the fellow brings one blanket, then asked him for another one, and he becomes upset, and yells from down the hall if I need anything else. The Queen bed was somewhat uncomfortable, lumpy mattress and the pillow cases were smaller than the pillows! I was too tried by then and did not call the guy again. Breakfast was ok, and they had paper disposable plates, plastic utensils. I was expecting a little more class in the hotel service. Hotel is close to most things in Ottawa, but I am not sure I would stay there again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mustafa A, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. I would like to thank you for your loyalty to our hotel over the past few years. I'm sorry to hear that you have found your stays to not be as memorable over the past few. Our staff always want to ensure each and every guests has an enjoyable and memorable stay. I'm sorry if you were left with an impression that our staff are attempting to "sell" you the parking. Rest assured, that is not our intention. Most often after providing the options, most guests select the parking as it is the simplest option. We do have an out door lot for as you mentioned and our intention is always to allow the guest to make their choice. I'm sorry that your experience in your suite and breakfast were not as good as they could have been. Some refreshing changes will be coming soon in the pipeline so please stay tuned. Thank you again for staying with us and we look forward to seeing you again soon. Andrew Busing Front Office Manager

"Best Western Plus Perfectly Provided a great stay"

4
14/02/2018

We chose the BW on O'Connor in downtown Ottawa because of it's location and found that it was also a great place to stay because of the people and service; we were welcomed warmly and provided with all the 'local knowledge' we required. Our wedding party on Bank Street that night was very easy to get to, and as it turned out so was our brunch choice (The Elgin St, Diner) The room was bright and clean with everything we needed. This was a great place to stay, and when we return, this will be our 'Go To' spot.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Frederic C, Thank you very much for choosing to stay with us! We very much appreciate you sharing your story with us and we are absolutely thrilled that it was so positive. Our staff are passionate about the service that they provide and love the conversations that they have with all of our guests. Thank you for making us your 'Go to' spot and we look forward to welcoming you back soon. Regards, Andrew Busing Front Office Manager.

"Amazing at home for 3 days!"

5
14/02/2018

If I had to leave home and stay anywhere, it would the Best Western in Ottawa, CA. Immediately walking through the door I was greeted by the staff with a smile and supportive of request. The room was clean and had a wonderful 7th floor. Check out in early morning was just as nice and courteous as the check in.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear John H, Thank you very much for taking the time to share a review on Trip Advisor and telling us about your stay at the Best Western Plus Ottawa Downtown Suites. We are so pleased to hear that we are your hotel of choice and that you enjoyed your stay with us. Friendly interactions with the staff can make all the difference and its wonderful that your interactions were so positive. We look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager.

"Great location, friendly staff!"

5
07/02/2018

Well located hotel to downtown. Underground parking was great and easy to access. The room was clean, bright and comfortable. It would be nice to have some body lotion and a shower cap in the bathroom.

"Good location & value for monday"

5
06/02/2018

We stayed here for a 2 nights in Ottawa. Everything is walking distance and also a short cab ride from the bus station. Room is a good size. Amenities are complete. Reception is helpful. Breakfast is also substantial with good coffee. Overall it was a good stay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Travelingpartyy, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and what you have to share. We are very happy that you enjoyed your stay with us and our hotel suited your needs. It really is great that we are within walking distance to so many great attractions. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager.

"Nice hotel missing some things"

4
05/02/2018

I stayed in the hotel during winterlude the hotel was extremely busy. The hotel has parking in 2 places first us under the hotel for vehicles under 6 feet in height and the hotel charges you an extra $12 per vehicle per night. The second spot is about 2-3 blocks away in a outside lot. Or you can park on the streets of Ottawa if you can find one? The free breakfast buffet was quite good eggs sausage one day eggs and ham the next I'm told they do bacon as well. Coffee and tea lots of choices and fresh fruit and yogurts and cereals as well. Very nice and clean. There is only 1 ice machine in the hotel and it's in the clean laundry room. I was disappointed to find out that the place had no pool. But it has a gym and a sauna. My room was a king suite so I had the comfort of a room attached to a living room with a queen pull out bed. Well maintained. Pillows and mattress were comfortable as well a the nice quilt. Our bathroom was cold no heating or heat lamp but it was modern with a jacuzzi tub which I couldn't use because no handicap bars to help me up and out. So I muddled my way into the high tub for a shower. Over all the staff were really friendly and remembered my name which was impressive. I would rate the hotel over all missing a couple of things a 7-10 overall. Paying for parking that wasn't mentioned when I booked and no pool! For sure in a big city hotel kills its rating. Plus lack of handicap things like auto doors to the underground garage for the wheel chair acccesable would be handy. But still a nice atmosphere for a family wanting to see stuff downtown Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear raybob009, I would like to start off by thanking you for your very thorough review of your recent stay with us. Your comments will allow other guests to prepare for their future visits to our hotel. We're happy that overall you had an enjoyable stay. We're sorry to hear that a couple of the amenities that you were looking for, we did not offer. You are correct, we do offer two options for parking. Our indoor garage is $21.95 plus taxes per night and our outdoor option is $12.00 per night. We hope your car enjoyed it's stay too! I was pleased to hear that our staff recognized your name. It's always nice to be greeted by name making for a very inclusive stay. We hope that we will have an opportunity to welcome you back again in the future. Thank you again for your review. Take care. Regards, Andrew Busing Front Office Manager

"Good value"

4
05/02/2018

If you're looking for friendly professional staff, spacious, comfortable and clean rooms/suites this is a great choice. Good location to downtown and the Queensway. Breakfast included. Underground parking available for extra fee.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kathleen M, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing what our guests have to say. I'm thrilled that our staff were friendly, professional and our suites were accommodating to your needs. We look forward to seeing you again soon on your next visit to our Nation's Capital. Regards, Andrew Busing Front Office Manager

"Top Rate"

5
03/02/2018

Location is great. Very close the the Museum of Nature and several great resteraunts. Underground parking is great. The check in was painless. We were upgraded to a suite due to our gold status I guess. The suite was very nice: living room kitchenette, large bathroom and a completely seperate room for the bedroom. Breakfast was good; typical Best Western fare. Check out was quick and easy.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear KayakKayak, Thank you very much for taking the time to share a review on Trip advisor. We are so pleased that your stay experience was so positive from start to finish. Thank you for being our guests and a loyal Best Western Rewards member. We truly appreciate you staying with us. We look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager.

"Great location, very nice room"

4
29/01/2018

Great location, the room was very nice and the little kitchenette was handy. The bathroom could use a bigger vanity, but overall I enjoyed my stay. We had issues getting a taxi but that isn't the hotel's fault.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Eric B, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased that you enjoyed your stay and what your suite had to offer. We're sorry about your taxi issue. At times there can be high demand but we do our best to mitigate that ensure we have a few on hand at all times. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Ottawa visit"

5
29/01/2018

This hotel is nicely located to get around the city for sights and restaurants. The staff was quite friendly, rooms very clean, parking on site, and reasonably priced. We would definitely stay there again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear C4194MQchris, Thank you very much for taking the time to share a review. We appreciate your feedback and are pleased that you enjoyed your stay. We look forward to seeing you again soon on your next visit. Regards, Andrew Busing Front Office Manager

"Great stay in downtown Ottawa"

5
29/01/2018

The room was spacious and very clean and well-equipped. The bed was very comfortable. The room contained a fridge and microwave. It was very close to restaurants on Elgin Street and close to the building where my meetings took place. The hotel offered a continental breakfast, as well. There were plenty of options.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear AuroraGal63, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and are so pleased to hear that you enjoyed your stay. It's great that our location worked well in proximity to your meetings. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Average accommodations for reasonable price "

4
27/01/2018

Stayed for 2 nights in a queen suite. Room was clean and comfortable. We were on the 7th floor (room 714) and were woken up by a constant thumping and balls bouncing above us at 6:00 am both days. Apparently the fitness room is on the 8th floor... right above our room. I wish now I would have asked to be moved after the first night. I reported this to the front desk upon checkout but the response was “they would make a note of it”. I wasn't expecting anything but I'm sure I'm not the first to complain about the noise. Honestly why is the fitness room above the suites?! Other things to consider is that the hotel does not have a restaurant or lounge to relax in which we found disappointing after a long drive. The complimentary breakfast is just average. Would we return.. probably not

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear rntlee, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and are sorry to hear that you did not have the best stay. Our team does everything possible to ensure all of our guests have an enjoyable stay and it would seem that we fell short with your experience.I would welcome a further discussion regarding your stay. I can be reached directly at [email protected] or by phone at 613.288.0986. Regards, Andrew Busing Front Office Manager

"great trip!!"

4
26/01/2018

Hotel was great, convenient location and the staff was amazing. A couple of minor mix-ups which were dealt with quickly and with a smile. Will definitely stay again. The Ottawa location is a very welcome place to stay.

"Week of Jan 15, 2018"

4
22/01/2018

The room was clean. There was a mini kitchenette that was handy. It included a microwave, fridge and dishes. The hotel was close to the canal for skating, variety of restaurants around the hotel, safe for walking in the evening. A small but decent fitness room. Full breakfast in a.m.. I will stay there again in the near future.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cjb9639, Thank you very much for taking the time to share a review. We appreciate your feedback and are pleased to hear that you enjoyed your time in Ottawa. It sounds like the location of our hotel fit in well with your plans and you were able to take advantage of the facilities that we offer around the hotel. We look forward to seeing you again soon on your next visit. Regards, Andrew Busing Front Office Manager

"Overnight stay"

4
21/01/2018

We are used to stay at this hotel when in Ottawa The location is very cinvenient The room is comfortable The staff are welcoming and helpful Such that we do not think of going somewhere else when in Ottawa

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Amal K, We are so pleased that you have made us your hotel of choice while staying in Ottawa. We love having our guests visit us time and time again. Its wonderful that you find our hotel to be convenient as well as our rooms and our staff to be so welcoming. We look forward to seeing you again soon. Until then take care. Regards, Andrew Busing Front Office Manager

"An Ottawa gem!!"

5
17/01/2018

Although I travel to the NCR on a regular basis, this is the first time that I've stayed at this Best Western however it will not be my last. The room was spacious and nicely decorated, the bathroom/shower was spacious and neat and the kitchenette was a very nice added pleasantry. Underground parking was adequate for a full-sized 4WD pickup and was very easily accessible, heated and well lit with easy access to the elevators. An all around win if you need to stay in the nations capitol...

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Blake G, Thank you very much for taking the time to share a review with us on Trip Advisor. We are so pleased that you decided to try us out and enjoyed your stay! We love keeping our guests' cars warm in our cozy garage during this cold winter! We look forward to your second visit. If there is anything we can do for you please let us know! Regards, Andrew Busing Front Office Manager

"Great place in a great location"

5
16/01/2018

We couldn't pick up a better place to stay for the things we wanted to do. Hotel is situated across the street from an awesome Museum of Nature and a walking distance from downtown and, what was most important for us, only 25 minutes walk from a House of Targ. The room was spacious, bed very comfortable, kitchenette was an awesome added bonus. People working in a front office were very friendly, professional and helpful. The only small minus is the situation with no free parking - and we had to choose between cheaper outdoor parking couple blocks away or more expensive, but more convinient, underground parking ($25/night). The choice was quite simple in a middle of winter ;)

"Great location but parking is a ripoff"

4
13/01/2018

For the price of the hotel, it is decent looking place in a great location. Ive stayed at best Westerns before, however, this one I was required to pay for parking... 21$ for one night!!!!!!!! I found it a little exaggerating, usually hotels (and the other best westerns Ive stayed at) do not charge parking for their guests. The room was clean and nice, and the breakfast (included!) was great too. They had pretty much everything and dairy-free milk too!!! :D

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Alyssa B, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so pleased to hear that you enjoyed your stay and the dairy-free milk! With regards to the parking, all downtown hotels charge a nominal fee for parking given that it is at a premium in the downtown core. Our parking rates are actually inline with other hotels in our area, of similar brands. You are correct, many Best Westerns include their parking in their rates however the majority of Best Westerns are not located in a downtown setting and therefore have plenty of space for outdoor surface parking. The majority of our guests travel to us via air and rail and do not require parking. This allows us to provide parking as an optional addition and by not including it in our rates we can offer slightly lower rates. We appreciate you being our guest and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"A really great stay"

5
13/01/2018

Hi arrived at this hotel late at night after a long business day on the road and this place was exactly what I needed. An extremely friendly staff, very clean rooms, easy access to restaurants, super breakfast...you can really tell management does an excellent job I look forward to my next trip in Ottawa to stay at this hotel

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Trebor A, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback! Your kind words are much appreciated as well. We are thrilled that you enjoyed your stay and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"WELCOMING, COMFY AND ACCOMODATIVE"

5
12/01/2018

A one night stay was made memorable by helpful and friendly front office desk; a well equipped room with all conviniences; a comfortable bed and accomodative staff who accorded me late check out services without a do. Centrally located to access business and leisure attractions in Ottawa

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear kwekwesafina, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so happy to hear that our staff were friendly and helpful and that you enjoyed your stay with us. We look forward to welcoming you back again soon on your next visit. Regards, Andrew Busing Front Office Manager.

"Great experience!"

4
10/01/2018

...Always a pleasure to stay here! ... Rooms are comfortable! ... and the staff is very friendly and accomodating! ... And noteworthy service at front desk by Gitano! ..... Keep up the great work!... I would recommend to everyone.

"Good Best Western"

5
10/01/2018

I enjoyed the staff and breakfast. I have staying in quite a few Best Westerns and this one was very reasonable and clean -exceeded expectations. lots of pillows and kitchenette in room there was a fired alarm that I sleep through -so I felt safe.

"Great Hotel for Downtown Ottawa"

5
06/01/2018

This hotel is a very nice and comfortable place to stay. The staff are courteous and friendly. The rooms are comfortably furnished. I appreciated having underground parking. Some of the best restaurants Ottawa has to offer are a very short walk away. The only small criticism I have is the breakfast buffet. It is mediocre at best. However, on the other hand, it is the same as any other chain hotel. It is included in the price of the room, so what can one expect. I highly recommend this hotel. It is close to everything and reasonably priced.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Marlene B, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased to hear that you enjoyed your stay with us. I'm sorry to hear that your breakfast experience was not as enjoyable. We always want to ensure that our guests are left with a memorable stay and it would seem that we fell short with your experience. We appreciate your recommendations and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Holiday with a friend for new years"

5
03/01/2018

Holiday season with friends to spend New Years with friends. I don't think I should have to write an essay here to finish this time consuming essay. I like to give quick concise answers. I feel irritated

"great hotel in Ottawa"

5
24/12/2017

This hotel is right in the downtown area of Ottawa. The rooms are very comfortable and well equipped for business travellers. Has a great breakfast that is included. All of the staff is exceptionally friendly and helpful.

"Freindly and Modern Hotel"

5
23/12/2017

This appeared to be a new hotel which is located near the highway but is still walking distance to the heart of downtown. Despite this there are many restaurants and bars in the immediate area and it is a block away from transit. The staff were helpful and friendly. The room was a good size with a large comfortable bed. Room amenities incl8uded a small fridge, microwave and individual serving coffee-maker. The breakfast room was large enough so no trouble finding a place to sit in the morning. There was a good selection of hot and cold items which were replenished regularly and it was clean. A mini-store is located right next to the main desk with snacks and light meals (microwavable) which is nice.

"There are better places around"

2
21/12/2017

Included breakfast is the same everyday and nothing to write home about. Not that close to downtown core but the cost for parking is almost as expensive. If you have a vehicle, there is a much better hotel that is outside of the downtown core with excellent breakfast and free underground parking. I felt like they did me a favour letting staying at their hotel. This is the worst Best Western location I have been to. However it is the first since they changed their logos.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Victor L, I would like to thank you for taking the time to share a review of your recent stay at the Best Western Plus Ottawa Downtown Suites. I'm sorry that your stay was not a positive experience. As a team we always try to ensure our guests are comfortable and enjoy all aspects of their stay. I would welcome a further conversation about your stay should you so wish to discuss it. I can be reached at [email protected] I hope that you might reconsider staying with us again to allow us to provide you with an experience that so many of our guests have come to love. Regards, Andrew Busing Front Office Manager.

"Pleasent/Amazing Downtown Hotel"

4
20/12/2017

Very nice, clean hotel right Downtown. 15min walk to Parliment Hill and 20min walk to Byward. Close to many restaurants. Room was a suite, and all amenities worked, as it was -20C outside, our room was nice , clean and warm. Nice touch was the shoe tray to place your wet shoes/boots. The provided breakfast has cold and warm choices along with coffee, tea and hot chocolate. Breakfast did not leave me hungry. 2 minor negatives, the shower control was difficult to establish and maintain a constant temperature and parking is limited onsite otherwise, offsite with both at an additional charge. The charge is reasonable but nonethe less a negative. Staff, in a word, AMAZING!!!! Will stay here again

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear RonSeidl, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are thrilled that you enjoyed your stay with us and your suite with all it's amenities! I'm very sorry to hear that you had challenges with regulating you water temperature. Please rest assured that this issue is not common place and our maintenance team is investigating. I would like to wish you all the best of the Festive Season and we hope to see you again in 2018. Regards, Andrew Busing Front Office Manager

"Great Location"

4
19/12/2017

Could walk anywhere from Parliament to Lansdowne. Very close to both Bank St and Elgin St. Very safe garage parking. Super friendly and helpful staff on site. Showers need work though... the temp would never stabilize. I either melted my skin, or hung ice cubes from my armpits! Beds and pillows were very comfy and everything was clean. Mini-kitches with fridge, microwave, kuerig coffee and dishes included! Free Sauna and Gym on the 8th floor!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Steven P, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and appreciate what you had to tell us. I'm so pleased that you enjoyed our location. I"m sorry to hear that you had some challenges with the bathroom and your water temperature. Please rest assured that those issues are not common place. I hope that you will join us again soon. We look forward to seeing you. Regards, Andrew Busing Front Office Manager

"Good Breakfast and friendly staff."

5
14/12/2017

This place was great! Very clean, good breakfast, comfortable rooms and very friendly staff. I came in quite late (past midnight) and had no problem over the 6 days I was there. The suite was clean and quite large. It was a really great experience. Thanks!

"Second time and not the last!"

5
13/12/2017

Great all around! Service, room (clean, new, nice mattress, etc.), location, breakfast. It's a full continental breakfast! We're gluten free and we had plenty. Also, fast check-in and check-out. Like I said, great all around!

"A very friendly and comfortable hotel"

3
11/12/2017

This is a very friendly and comfortable hotel with basic amenities. The room was well appointed with attention to detail and worked reasonably well for my business trip. Free wifi and breakfast are positives. The room was quiet on the 8th floor. There was, however, a slight musty odour which seemed to come from the furniture in my room. The workout room is very small. It is not very close to restaurants.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear tripexplorerToronto, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so pleased that you enjoyed your stay with us and what our hotel had to offer. We look forward to seeing you again soon. Regards, Andrew Busing Front Office manager.

"Great stay "

5
10/12/2017

We stayed at this location and we were totally happy with the rooms and the location. The service was great and the staff were very friendly We tried a breakfast place called canopy road across from the hotel and we thank the management for the recommendation

"Clean, comfortable, central location, free breakfast"

5
10/12/2017

The beds are comfortable, the rooms clean, and the location close enough to downtown to walk but far enough to enjoy some green space nearby, at the Museum of Nature and the canal. Parking $20 underground overnight, but breakfast free.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear christophern261, Thank you so much for taking the time to share a review on Trip Advisor. We truly appreciate you taking the time to share your comments. We always enjoy what our guests have to tell us. I'm happy that you found your bed and room to be clean and comfortable. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager.

""Gold""

5
30/11/2017

The Best Western Suites on O'Connor at Gladstone is "Gold". All staff were exceptional. To give you an idea, I wasn't sure if my 1/2 ton truck would fit in underground parking. One of the desk receptionist (Jessica) jumped into her parka, attended the front gate and gave me hand signs to the height limit where she indicated it would fit. You godda like that! As well a local restaurant (St Louis) provided wings and ribs free to guests. What a way to start off Grey Cup Weekend. Our room attendant was terrific and had to be on her toes with the traffic that came and went. Breakfast (free) included, the usual breakfast things, coffee, tea, toast jam etc but also included cheese omelettes, slices of ham and sausage! Outstanding for sure. On weekend Breakfast went 1100 hrs. Did I mention Grey Cup Weekend, so late breakfast was a definite bonus. This weekend was "Gold" to my family, and it started out with great accommodations

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear DanielLynch1949, Wow! Thank you so much for your wonderful review! We are absolutely thrilled that you had a successful Grey Cup weekend in Ottawa! What an event it was to be a part of and we are so glad that you chose to stay with us. We are extremely proud of each and every member of our team here at the Best Western Plus Ottawa Dowtown Suites and this just seals the deal! We will be sure to share your comments with Jessica and every one of her colleagues to be sure they know how much you appreciate their service. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Excellent accomadation"

5
29/11/2017

The rooms were spacious with comfortable bedding. Small kitchenette would have been handy if having an extended stay. The staff were the friendliest and most helpful we encountered on our 5 week holiday through Canada and the USA. The buffet breakfast was a plus, really good to be able to eat a'basic homestyle' breakfast. Even though it was pouring rain the 3 days we spent in Ottawa, the hotel was situated near a bus stop and was within a good walking distance of variety of excellent eateries.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear dentist2011, Thank you very much for taking the time to share a review. We appreciate your feedback and are happy that you enjoyed your stay with us. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager

"AWESOME Staff"

4
29/11/2017

The Hotel staff went out of their way to be helpful and friendly Interaction with our group was always professional but with a 'home town attitude' which made the extended stay very satisfying. I would recommend this hotel to anyone who enjoys a short walk to many amenities and many sights.

"Grey cup week"

4
28/11/2017

This hotel was very quiet for Grey cup weekend. The hotel is in a central location for downtown amenities and sporting events. It was a short walk to city transit. It is a short walk to landsdowne park.

"My Stay in Ottawa, at Best Western Plus Downtown"

5
28/11/2017

I just love this hotel. It's in a great location close to downtown and to everything that I need. Anything I need I can walk to it. The staff are great, the rooms are clean and excellent and have everything that I need. The free breakfast is good too.

"Nice to be away from the tourist drag, close to interesting restaurants on Elgin & Bank Sts."

4
23/11/2017

We were visiting our son at Carleton and were happy to be in a more residential neighbourhood with good restaurants nearby. We've seen a lot of the sights so it didn't matter to us that we were further from the Parliament buildings and all that. Museum of Nature practically next door has an interesting new exhibit on the Arctic. Street parking was free on the weekend although it took a while to find a spot.

"Great Staff and Location"

4
23/11/2017

We were visiting from Vancouver for a conference but I have to say as soon as we walked in we were greeted with a huge smile from Tyler. Sheri has got to be one of my favorite front desk agent, always willing to help and a smile on her face. We love the location because it's just two blocks from Elgin street were there lots of pubs, bars and restaurants. The only negative was the internet, it was so slow. I had to use my data most of the time I was here.

"Very grateful for the experience."

5
22/11/2017

All their care and service to detail makes it a hotel to stay at. The room was finely decorated and was very comfortable to stay in. The amenenties in the room are very functional and modern. The staff is very friendly and accommodating to ones requests. Thank you.

"Good Location for Family Stay"

4
21/11/2017

A bit off the main drag but a manageable walk to Parliament, Rideau Centre and the Byward Market. Next door to the Museum of Natural History. Rooms are clean and comfortable with refrigerator and microwave for your own snacks. In room coffee is good. Breakfast buffet is convenient and has a pretty decent selection.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Aidan G, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and we're really happy to hear that you enjoyed your stay. It sounds like you were able to explore our neighborhood and made great use of your Suite. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Wonderful comfortable welcoming hotel"

5
20/11/2017

Lovely hotel, quiet and clean with friendly staff. We had a suite. The King bedroom was separate and very comfortable with a variety of pillow types to choose from. There was a small living room with a kitchen type area with sink and coffee maker, some cutlery and glasses. It was a promotion and a very good deal which included a $75.00 gift card at a local restaurant and one nights parking included.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear cmcustoms, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate hearing what our guests have to tell us. It's wonderful to see that you enjoyed your stay and that package that included the Gift Certificate to dinner out. We hope that you will stay with us again soon, Regards, Andrew Busing Front Office Manager

"Good alternative location to the more expensive centre of town..."

3
16/11/2017

...if you don't mind a 15-20 minute walk to the Parliament Hill area and a 30 minute walk to the Byward Market. As with most BW hotels, there is no restaurant or bar but Elgin Street, 2 blocks away, has many casual pubs and eateries. Staff were friendly and helpful. Room was large, clean and well appointed. The added touch of a microwave and good sized small fridge was interesting. I appreciated that the windows opened which we needed as the room was uncomfortably hot as were the corridors. This was the only way we could get the temp down but then we're subject to the street noise, including the late night revellers going from from Elgin Street. So not the best sleep, even though beds, linens and pillows were very comfy. Also appreciated the larger than normal bathroom towels, and they did not skimp on quantity! Just missed breakfast but it looked like the usual BW continental offering. Underground parking is available but I found as a guest overpriced...$20 plus, plus tax, for an overnight and less than 24 hours. That adds up quickly if you are staying longer. But overall reasonable value for location.

"A great spot to stay and Excellent Quality"

4
16/11/2017

A great spot to stay and Excellent Quality. Has interior parking which is great for winter and very well located relative to highways. Rooms are spacious and clean, staff is great and breakfast is included.

"Great location with excellent staff. Secure parking on site."

4
15/11/2017

Really enjoyed my stay here. The staff at this location are excellent. the location of the hotel is right off the main arteries which is perfect. Parking, although you have to pay for it, is very secure and heated! Rooms are very comfortable, more mid range than budget and very good quality bedding. The only thing i would be able to suggest is a bigger dining hall for breakfast as it does get a bit crowded. That aside, the breakfast was quite good and staff is on top of things to make sure food does not run out.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Rudy I, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and thank you for staying with us. It's great to hear that you enjoyed your stay and enjoyed your suite. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Very clean bright rooms and hotel. Love staying here each time I visit Ottawa for work. Nice breakfast also. Very profes"

5
14/11/2017

great staff” Location close to downtown yet quiet. Between two great areas on Elgin street and Banks with plenty of restaurants and coffee shops close by. Breakfast met my needs and staff are friendly and super helpful.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Stan L, Thank you for taking the time to share a review on Trip Advisor and thank you for being a loyal guest. We appreciate you staying with us and appreciate reading what you have to say. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager.

"Great location wonderful staff"

5
14/11/2017

I was in town for work and the staff was very accommodating with my needs. Close to a wonderful area filled with restaurants, great selection! Great bed, with time change a good nights sleep is necessary.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Zo Ann M, Thank you very much for taking the time to share a review with us. We appreciate your comments. It's sounds like you were able to explore our neighborhood and enjoyed your stay. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Quiet, good location and great staff"

4
09/11/2017

Location close to downtown yet quiet. Between two great areas on Elgin street and Banks with plenty of restaurants and coffee shops close by. Breakfast met my needs and staff are friendly and super helpful.

"A good choice in downtown Ottawa -"

4
07/11/2017

A very good location in downtown Ottawa, less than 10 minutes walk to the major tourist attractions. Staff is very competent, efficient and friendly! Their continental breakfast has a lot of varieties. During rush hour in the morning it can be a bit crowded. Overall, good value for money!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Otto B, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon. Regards, Andrew Busing Front Office manager.

"Excellent hotel"

5
07/11/2017

I was in town to attend at a Supreme Court hearing. The hotel is an easy walk/transit to everything in downtown core. The staff was extremely pleasant and helpful. The room was lovely and spacious. The bed very comfortable. Enjoyed my stay here and would stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 958lynneb, Thank you very much for sharing your review. We always appreciate what our guests have to say. We are pleased that you enjoyed your stay with us and we look forward to welcoming you back for a future visit. Regards, Andrew Busing Front Office Manager

"Very satisfactory hotel."

5
06/11/2017

Hotel staff was always friendly and helpful, continental breakfast was good, lots of variety, and always neat and clean, with lots of helpful staff on duty. We were pleased with the central location, and also the excellent access to transit. Very satisfied overall.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello John A, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your time to leave a review and look forward to seeing you again soon. We are so pleased that you enjoyed your breakfast experience and your stay. Regards, Andrew Busing Front Office Manager

"I have stayed in a lot of Best Westerns and this is certainly one of the nicest, especially the breakfast area."

5
05/11/2017

I came for business, landed at 2am and the staff opened up right away - the door was locked which was ok with me - and I settled in. The breakfast room was very nice, the options were great, and the hours good. I was close to everything I wanted or needed to do in Ottawa. It was great.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Tahira E, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so pleased that you enjoyed your stay with us as well as your experience at check-in and Breakfast. We look forward to welcoming you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Location, Location"

4
31/10/2017

We stayed at the Best Western Plus Ottawa Downtown Suites, to attend a wedding at the Canadian Museum of Nature. We could not have asked for a hotel closer to the wedding venu. Also to leave and get back on the hwy was very quick and easy. The room was very clean, wifi good breakfast good, and in all the hotel served us well. I could recommend this hotel for sure.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 997gwenw, We are so absolutely thrilled that you enjoyed your stay with us. Thank you for taking the time to share a review on Trip Advisor. We hope that you enjoyed your time at the wedding. It's wonderful that we are in walking distance to many popular venues and attractions. We hope that you will join us again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"A charming small hotel in beautiful Ottawa!"

5
31/10/2017

Well appointed rooms with a choice of comfortable pillows and spotless bathrooms including great bath towels and an excellent shower. The staff from cleaners to the reception were helpful and very friendly.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear LindaWatsonEllam, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate all feedback that our guests share with us. It's wonderful to hear that you enjoyed your room, shower and that our staff were so friendly. We hope to see you again soon in the future. Regards, Andrew Busing Front Office Manager.

"Good value a few blocks away from beaten path"

3
30/10/2017

Enjoyed our recent stay at this "Suites" Best Western, although "suite" is a bit of a stretch, at least based on the room we had. Yes, it had a small kitchenette with a microwave, cupboard and some dishes but it was in the hall between the bathroom and the room itself so too compact for me to really call it a "suite". Nonetheless, we knew this when I booked it and weren't going to use it anyway, so no problem (just wouldn't want others to be disappointed). The hotel itself is priced competitively based on the rates I was getting from others downtown that I had previously stayed at and it did include a breakfast. The room itself was pretty standard, but decently appointed with a comfortable bed and lots of pillows. The bathroom was rather small and there is not a lot of room to put your things down (1 person maybe, but not for the two of us!), however, it looked like it had recently been updated so we liked that. Contrary to some other comments, we found the wi-fi to be easily accessed and quite fast. The HVAC unit was a little noisy (couldn't seem to control the fan?) and since we were on the 7th floor, there was no noise from outside. Inside was pretty quiet but I'm a light sleeper and we did hear people leaving their rooms across the hall very early the next morning so that was unfortunate. Breakfast was your typical "breakfast included" option in a busy sit-down area off the lobby that was heavily used when we were there. There was really plenty of choice with juices, cereals, yogurt, fruit salad, pastries, good coffee and some hot choices we didn't opt for. Nothing was outstanding but everything was good and it did the trick. There were two attendants on duty keeping everything replenished and keeping the food area and tables tidy which was much appreciated. Paper plates and plastic utensils (sigh) but china coffee cups (yay!). The hotel parking is certainly convenient but the underground garage is not spacious and I'm glad I was only driving a mid-size sedan. It also looks like the number of spaces is limited so if planning to park there, you might want to make sure you've got a spot in advance.We are walkers so from this location we were within a 7-10 minute walk from lots of good restaurants and shops. On our evening out, we walked from the hotel to a very good restaurant (Town) for dinner (7 minutes) and then from there on foot to the National Arts Centre (an additional 15-20 minute walk). Not as conveniently located as some hotels but not nearly as expensive either! The next day we drove the short distance the National Gallery of Canada and found reasonably priced parking at the Cathedral just across the street. Finally, all the staff were friendly and professional in all encounters. The people working the front desk in particular were really well-trained and a pleasure to interact with. As a group, I'd say they made our stay that much more enjoyable!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ricardamundo, Wow what a fantastic and thorough review! We very much appreciate everything that you had to share about your stay. Thank you very much for taking the time. After reading your review other travelers will be well educated when making a choice on where to stay in Ottawa. We are so thrilled that you enjoyed your stay and were able to explore our great City. We look forward to welcoming you back again in the future. Regards, Andrew Busing Front Office Manager

"Great Stay, Great Value"

4
30/10/2017

This is a really good Hotel and great value. The rooms are quiet and clean. Great location and complimentary breakfast is a plus. In the past i've stayed at the hotels right down town and this was much better choice and much better stay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Topher E, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and are thrilled that you enjoyed your stay. It's wonderful that you enjoyed our hotel and hope that you will return to us on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Good value comfortable stay"

4
28/10/2017

We stayed here for three nights. Clean, comfortable bed and spacious room with confortable sofa and work desk. Large screen tv as well. A lot of free parking in front and back. Eco friendly amenity was good to see. Restaurant downstairs was also good value, simple good food, friendly and quick service.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Chefy1234, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and are so pleased that you enjoyed your Suite. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Good location and price"

4
23/10/2017

The hotel is centrally located and is close to restaurants and tour attractions. The rooms are spacious and well appointed. I appreciate that the kitchen is stocked with dishes & cutlery. The staff are very friendly and attentive. I'd recommend this hotel when visiting Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello dcharbonneau, Thank you very much for taking the time to share a review. We appreciate your feedback. We are pleased that you enjoyed your stay with us and look foward to seeing you again soon. We appreciate your recommendations! Regards, Andrew Busing Front Office Manager.

"check this one"

5
23/10/2017

friendly . clean ,professional ,quiet ,convenient location for walking to various destinations quick and affordable taxi to the market or National Arts Centre experienced some "extra mile " service from several dept

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear sparkler55, Thank you very much for your review. We very much appreciate your feedback. We are so pleased to hear that you had that "extra mile" service! Our staff will be so please. We look forward to welcoming you back soon. Regards, Andrew Busing Front Office Manager.

"Decent property with nice amenities"

3
22/10/2017

I was going to be in Ottawa for work, and the company put us up at the Best Western Plus Ottawa. It is the first time I have ever stayed at a Best Western Plus so I was not sure what to expect. The hotel is located on the edge of downtown near the Canadian Museum of Nature, and is a 15-20 minute walking distance to many areas. When you enter the hotel lobby, in front is the large check-in desk while to left is a small sitting area. Free water is provided in the lobby (which is a nice gesture). Further into the hotel, after the check-in desks, is the sitting area and where the free breakfast is provided. Continuing ahead are barstool desks which provide nice work spaces as they have electrical ports on the desks (a nice touch). In this hallway are also where the elevators are located, access to the meeting rooms, as well as rooms on the first floor. Check-in was relatively quick, I received my key as well as access code to the wifi, and took the elevators to my room. I had never stayed at a Best Western nor Best Western Plus, so was not sure what to expect the room to look like. When I entered, it looked like a standard hotel room. You enter the room into a hallway. On the left is the wall to the adjacent room, while on the right is the bathroom. The bathroom had a tub, a toilet, and a sink with some counter space behind the toilet. The bathroom was a decent size and it was stocked with lots of towels (another plus point). Continuing along the hallway, also on the right hand side was a kitchenette. This contained a counter with a small sink and a coffee maker on the counter. There were cabinets above the sink as well as a microwave, and below there were additional cabinets and a refrigerator. Both amenities were nice to have, but it would also have been nice to have some forks, knives, and/or plates to go along. Further into the room, on the left was a chest with drawers on the bottom and a TV on top. Continuing along the wall was a desk. The desk was large enough to provide a good working space, and the desk contained the lan internet connection as well as outlets on the lap (which only worked when the lamp was on). Next to the desk was the window which looked out onto the city. Against the other side of the wall were the two beds. This room had two double beds with a nightstand in the middle. The beds were high and provided a decent nights sleep; the only negative were that there lots of pillows on the bed (I counted 6 on one bed). One bed was closer to the window while the second bed was closer to the bathroom. The bed next to the bathroom had an outlet on the other side (which was convenient, but only one plug worked) and there was also access to the closet. The closet was located in a nook behind the kitchenette. It was an odd location because it faced the bed so really only one person would have access to the closet. The closet contained a safe, an iron and ironing board. Overall, the room was decent - not spacious and not cramped. The decor was a bit outdated but looked nice enough. Amenities in the hotel included a fitness center with a sauna (which I was told was very nice), meeting rooms, work spaces (which were a nice addition and which had power outlets), free wifi (which was decent but a bit inconsistent), and complimentary breakfast. Breakfast was served in the lobby and there were a variety of mostly cold items. There were some hot and fresh items available, but it was the standard complimentary breakfast (similar to what other major chains - HI Express, Hampton, etc - have provided). As I stated, it was my first experience at a Best Western. Going into it, I was not sure what to expect and having stayed here I am not sure what the difference was. The hotel was a standard hotel room with some additional amenities. The additional amenities are welcomed by the guest and that makes for a decent stay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 0504Traveler, Thank you very much for your descriptive review of your stay. Your insight will surely provide other travelers with a very informed decision on where to stay in Ottawa. Thank you for trying out Best Western for the first time. I'm pleased that it seemed to work for you. Just as a quick note, our suites do offer cutlery and dishes in our kitchenettes. Typically they are located inside the upper cabinets. Perhaps they were just missed. We hope that you will return to us and to Best Western. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Excellent Value"

4
22/10/2017

This is a very clean hotel, good size room, quick internet, comfy beds, pillows and linens. It is a ten to fifteen minute walk to Parliament Hill, ByWard Market and major landmarks. Nice morning breakfast, respectful and caring staff. I would definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear jeaneenc2017, Thank you very much for taking the time to share your review with us. We appreciate your feedback. We are so please that you had an enjoyable stay and look forward welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Horrible Wifi and Food"

2
21/10/2017

The room was alright. If your staying here plan to have breakfast somewhere else such as Wilf & Adas, Tim Horton's or Starbucks within walking distance. The continental breaks was all canned food and made me feel sick. I watch others eating in the lounge and most would not touch some of the items on their plate. The wifi sucked. I kept loosing the connection and when it worked it was extremely slow. It took me about 30 minutes just to send out a business email. You cannot stream a YouTube at all. The staff was nice and friendly.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear stealthhacker, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. I was very sorry to hear of the challenges that you faced and the less than satisfactory stay experience you had. Please rest assured that they are not common place at our hotel. I have shared your breakfast comments with our Food and Beverage team for their review. I would welcome a further discussion with you regarding your stay should you wish. I can be reached directly at 613.288.3986 or via email at [email protected] Once again thank you for your comments and I hope that we will have an opportunity to welcome you back in the future. Regards, Andrew Busing Front Office Manager

"Pleasant stay"

4
19/10/2017

We had a very pleasant stay, with friendly staff, a clean room, comfortable bed and a varied selection available at breakfast. Even though the hotel is located in a residential area, many restaurants and pubs were near by. We would definitely choose this hotel again.

"Clean, convenient and cosy "

5
19/10/2017

My husband and I spent four nights at the Best Western in October. We loved the location because we were able to walk to our favorite attractions, restaurants, the Rideau Canal and the Parliament buildings. The breakfasts choices were diverse and we started each day with a balanced meal.

"Nice Stay"

4
19/10/2017

We had a great stay at the Best Western, staff are very friendly and helpful. The service was great and the breakfast was fantastic for a continental. The hotel is close to a bunch of resturants on Elgin, which was a nice place to grab dinner, but is about a 20-30 minute walk to Parliment and about a 30-40 minute walk to Byward Market. However, the rooms are clean and the beds are very comfortable, I just wouldn't suggest it for someone who does not like to walk a lot.

"Ottawa weekend"

4
18/10/2017

This hotel was excellent value. The front desk staff were very friendly and helpful providing directions and scissors for a clothing issue The room was really nice and, I don't know if it was an accident, but my room was right next to my brother's room. The location, a short walk from downtown and a block or two away from the highway, was the best. I plan to come back with my daughter in Spring.

"The hotel was a great hotel there was one problem thoguh"

3
18/10/2017

The expirence in the hotel was great. We were on the 21st floor overlooking the view of the great city. There was one problem at 2am in the morning our toilet broke but it sounded like an alarm it woke my whole family up and kind of us made us tired for the rest of our stay

"Great short stay in Ottawa"

5
11/10/2017

Excellent mid priced hotel. Great staff, comfortable rooms, good breakfast ....and can walk to almost all Ottawa downtown attractions...only stayed one night but I was impressed enough that I will return whenever I am in the area...

"Basically ok, pleasant"

3
09/10/2017

Front entryway clear but cramped, often not easy to access because much of the time it is congested with cabs in the small pickup/drop-off area in front. There is no parking directly in front of the building. Narrow but accessible entrance to the garage is often blocked by a cab, as is the pedestrian entrance, otherwise comfortably accessible. Idling or parked cabs are routinely shooed away, and return just as routinely. Actual pickup/drop-off is sometimes difficult for this reason. Otherwise, this larger boutique style hotel is pleasant, clean, modern, well located for walking access to Elgin Street and all the main attractions in Ottawa, including the university of Ottawa, just a few blocks away across the Rideau Canal. Breakfast is included and it's very good. The staff are friendly, and non-confrontational--they do not wish to disappoint. Thus, our intermittent hot water supply was always in the process of repair, when the real problem appeared to be a (design flaw?) lack of capacity to supply hot water to the rooms at the end of the corridor during peak hour demand. Management does pay attention to lodgers, and does try to make visible efforts to soothe patrons and make amends, but apparently nothing operational changes. These issues were not deal-breakers, though annoying. We did have hot water off-peak, and sometimes travel is all about being flexible and dealing with the unexpected.

"All that you need."

4
07/10/2017

The hotel has a good location downtown a few minutes walk from the popular Elgin Street with its many bars and entertainment. The rooms are spacious and have all you need, although our view, of a small yard and concrete wall was not the best. The hotel offers underground parking at $17c a day, maybe a bit steep but what can you do. You have continental breakfast included and there is much to choose from although the breakfast room can get quite hectic. My only gripe would be why paper plates and plastic cutlery, it's so bad these days and it is virtually useless for cutting. Friendly staff and easy to find and get to.

"Outstanding budget option"

5
07/10/2017

Am a frequent business traveller to Ottawa, but first time staying at the Best Western. I must say I am really pleasantly surprised by how much I enjoyed the stay. I usually stay at business hotels closer to the Hill. Booked this trip late and my usual options were all full or going for ~$400, which I could not justify spending. I was not keen on staying this “far” out, which I realized later I was just being precious (especially since I once lived in the Glebe and walked to work in the winter). Of course, the nice weather helped remind me that it is really just a short pleasant stroll up to the Hill. But what really won me over was the room. The exterior and the common area of the hotel are typical budget hotel feel, but the room is quite a bit better. The suite was very spacious, bright, modern and well maintained, essentially comparable to any four-star hotel in Centretown. It truly does not feel like a budget hotel inside the room, I have stayed at “upscale” hotel in Ottawa that feel dingier. The complementary hotel breakfast was quite a surprising feast, with a good selection of both cold and hot food. Overall, a very nice stay.

"Hotel Review"

4
07/10/2017

The hotel is great and the rooms are kept very clean, as I snore we always need a separate bed in another room and the room we had gave us that in a pull out which was very comfy, my only criticism would be the breakfast which is very basic, the plates are paper and the cutlery is plastic so I'm glad that was included in the price and I wasn't paying extra, however only streets away is Elgin street there are some nice cafes and restaurants. I would also recommend a car to get about as there is very little close by other than the museum of nature which is next door to the hotel and definitely worth going to.

"Good location"

4
02/10/2017

great spot for business in Ottawa. Parking is very tight and expensive - was surprised at how much we were being charged. Also did not expect the 'marketing charge' of 3% on our bill - every hotel adds it. room was very good, bed very good, great pillow selection. would suggest changing breakfast buffet start time to 6am. overall a good spot.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Real_Duke_of_Hockey, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. Your comments are very much appreciated. Our parking charges are very much in line with similar hotels in the downtown core. Hopefully all of our charges were fully disclosed to you as we always want to ensure our guests are fully aware of what they are paying for. I will be sure to share your comments with the rest of our leadership team. I hope to see you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Excellent value and location"

4
02/10/2017

This hotel is our go to hotel anytime we are in Ottawa. It is centrally located near the restaurants on Elgin and within walking distance of both the parliament buildings and TD Place. The staff are always very friendly and helpful. It is clean and well maintained and reasonably priced

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear F4492UVmaryd, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so happy that we are your hotel of choice and that you enjoy your time spent here. We always enjoy seeing our guests come back! Yours in hospitality, Andrew Busing Front Office Manager

"Great Location"

5
01/10/2017

This hotel was 2.5 minutes from the Ottawa Curling Club where my daughter was attending a camp. This was very convenient for her and its close proximity to Parliament was good for me as well. The beds were very comfortable and having a refrigerator and microwave in the room was very nice.

"Great Location and Professional Staff"

4
29/09/2017

Very impressed with this hotel. The rooms were clean and well appointed. All staff whom I encountered were very friendly, always smiling and most professional. This hotel was quiet in the night. Beds were pretty comfy as well. There is no restaurant at this hotel. That said, Elgin Street is a 4 min walk away, where many eating choices exist. Excellent stay at this Best Western. Compliments to the Management and Staff! Well done! Recommend. Enjoy!

"Quiet safe comfort"

5
27/09/2017

This hotel should be commended particularly for the friendliness and helpfulness of the staff. One feels completely safe here! The hotel is quiet with good soundproofing between rooms and the outside. My suite was spacious and well equipped ( although there are never enough electrical outlets for all our electronic devices!). There are sufficient elevators to provide prompt service. Breakfast is excellent with a full variety of food..

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jruedy, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate hearing from our guests. We love hearing that our staff were so friendly and helpful and thank you for sharing. We are absolutely thrilled that you enjoyed your stay with us and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"ok if work/meeting is nearby"

3
27/09/2017

hotel is old, if people say something in the hall near your room you hear it, the room lacks electrical outlets (nowhere to charge 2 iPhones), the wifi didn't work and most modern technology was substandard BUT the rooms are clean, the location is good and the price was reasonable for the area.

"Great hotel to stay at"

5
26/09/2017

The continental breakfast was great, so many choices! The location was a bit further away from downtown than other hotels, but I preferred not being right in the heart of the city, but still in walking distance. I asked for a late check-out as I had an interview the next day and the employees were very accommodating. My room was clean and provided everything I needed, and it was great having a mini-kitchen. I also liked having having indoor parking. The parking spots are tight, but no issues at all with my car.

"Great Stay"

5
26/09/2017

Best Western Plus Ottawa Downtown Suites was an amazing hotel. Very clean and the hotel staff professional and helpful. Complimentary breakfast was superb. Highly recommend this hotel to anyone going to visit Ottawa.

"Clean, Comfortable, and Close to Downtown"

4
26/09/2017

Clean and well kept common areas and individual rooms. Although my room overlooked the street, I did not notice any street noise. No issues with room or hotel in general. Staff on the reception desk may be new and require more training. On checking in the room reservation had a $20 parking charge printed on it, although I was on foot and had no vehicle. I pointed this out to the reception clerk and he stroked through the charge on the paper copy. He then gave me the electronic keys to the room. After about 5 minutes I went to the room and neither of the two keys would open the lock. So I returned to the front desk, with all my bags, and had the cards re-keyed. This time they operated the lock correctly. At check out the desk clerk asked if everything was fine and said that they would forward the final invoice via email. Normally I insist on a paper copy but for some reason this time I said okay. After a day came and went with no electronic receipt received, I emailed the hotel and within an hour they sent me an electronic invoice. Guess what was included in the invoice? The $20 parking charge. I emailed them again and told them that I had no vehicle, and that they should check the paper copy registration sheet on which the parking charge had been stroked out. I requested that my credit card be credited for the $20 and that they send me an updated invoice. Within 24 hours the credit card adjustment was made. It's 4 days now, and no sign of an updated invoice so I will let the matter drop and never again leave a hotel without a printed invoice. In summary, clean comfortable hotel in a good location, and reception staff are friendly, but not all that reliable in the basic administration of a guest.

"Great location and stay!"

5
21/09/2017

Very clean and comfortable. Close to amenities and museum. Stayed there for a business meeting and the food (lunch) was excellent. Standard breakfast but did the trick! Would definitely stay here again. Having a kitchenette in the room with a fridge, microwave and dishes was a huge plus!!

"Canada Army Run weekend"

4
19/09/2017

A perfect location for the Army Run. A grab and Go snack was provided, which was a perfect snack before the run. Really enjoyed the breakfast after the run. Have booked for next year and will add an extra night's stay.

"Comfortable, Accessible and Quality"

5
18/09/2017

We have just returned from two nights at the BW Downtown Suites. I was very pleased with the service and quality of room for price. The breakfast was surprisingly good with a number of healthy options (most appreciate the plain oatmeal)! Our room was well appointed, the front desk staff very accommodating and helpful, and the amenities exactly what we needed. One suggestion is to get rid of the plastic cutlery in the breakfast area. If you are already washing coffee mugs there is absolutely no reason to generate the amount of waste with plastic and paper plates. Please consider making this a change as I cannot imagine the amount of waste that this generates. Overall, very pleased and would highly recommend.

"Great Stay"

5
18/09/2017

The staff from the hotel was great, extremely polite. It was very clear to see that the manager of the hotel really inspired his team to create a genuine “clients first” mindset. It was more than only well trained team, it was a clearly a staff committed to serve. The Hotel was very clean, the breakfast was also very good.

"Nice size rooms, a little out of city centre "

3
18/09/2017

The room was large. Two queen beds with plenty of room. Free wifi, fridge no kettle in room. Hotel loction wise is fine if you have a car if not it is a good 15min drive out of the city centre. There is a direct bus that will take you in. Staff were friendly. Room had little noise from the road. Shower was a little difficult to turn on/off could be an issue if you have difficulty/minimal use of arms. Rooms have a/c though despite it being 30c outside we didn't need it on in the room.

"Great customer service"

4
08/09/2017

I was very impressed with this hotel, from the front desk staff to the great breakfast provided. We arrived at noon and a room and parking was available so we were able to check in immediately upon our arrival. Our room was very clean, comfortable and perfect for our one night stay. The hotel is well situated off the 417 and within walking distance to parliament. I will definitely return for my next stay in Ottawa and highly recommend this hotel.

"Value for money"

4
07/09/2017

We enjoyed having a spacious suite with a small kitchen area. The hotel provides a very full breakfast. There is no restaurant but there are many within walking distance.Staff were friendly and helpful. The exterior of the hotel is not that impressive but the interior is fine.

"Excellent Customer Service"

5
07/09/2017

Very nice hotel with amazing staff. Always clean and wonderful complimentary breakfast! I am always impressed with the staff and the overall cleanliness of the hotel. For those needing to be close to Carleton,(driving) this is the place to be

"Last night in ottawa"

4
06/09/2017

This hotel is quite well situated near 417 expressway a couple blocks from the parliament this hotel as exterior or interior parking the Suite we had was super clean nice amenities breakfast was closed to been perfect only issues would be the wifi needs to be more a lot more high speed if not the staff was great till the next time

"Very good"

5
06/09/2017

Internals Parking, very hood and variable breakfast, and good apartment with complete utensils of kitchen, capacity for 4 guests. Spacious rooms and comfortable living room. Friendly staff and atmosphere. I recommend.

"VGood"

5
05/09/2017

Hotel rooms were very good- clean and well sized. Staff was nice. Breakfast was fine -- mostly cold things but a few rotating hot items (rather remade looking eggs/sausages/French toast). Wifi worked pretty well although at times was a bit slow. Overall a very nice hotel. Location was a 15 minute pleasant walk to parliament hill. Immediate vicinity has few shops but a nice cluster of restaurants just a few blocks away.

"Very good BW hotel"

5
31/08/2017

One of the best BW experiences in my travel, one of the best Ottawa hotels, in our capital hotels tend to be on pricey side, but this one is excellent value for your money and every part of our visit there was amazing, also within walking distance to Parliament Hill

"Family Trip to Ottawa"

3
30/08/2017

We enjoyed our visit to Ottawa. In future, I would stay closer to the Parliament. It is quite a hike to get there with kids. Hotel was acceptable, just too far from the Parliament. Parking could be improved so it was not so crammed. Breakfast was in a confined space and hectic.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Sharon S, Than you very much for taking the time to share your review on Trip Advisor. We appreciate your feedback. We're glad to hear that you and your family enjoyed your time in Ottawa but found our hotel to be just that little bit too far from where you were headed. Hopefully if the need arises you would choose to stay with us again. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager.

"great little spot"

5
30/08/2017

stayed here for 2 nights in august. it was a 2 room. queen bed in one and pullout in the other which was great for the kids. the rooms were clean, parking affordable and underground. we had no issues with breakfast like some others mentioned. it was busy in the breakfast lounge but they never ran out of food. the front desk staff were great in providing directions and even offered umbrellas for the rain. I would recommend anyone to stay here as it was priced reasonable for he area and a good quiet place to stay. come bed time we were wiped and didn't here any outside noise. we loved the fact you could open the door to gt fresh air into the room

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Joe B, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so pleased that you and your family were able to enjoy your time in Ottawa and take in some of our sights! We hope that we will have an opportunity to welcome you back in the future. Regards, Andrew Busing Front Office Manager.

"Great value for your money"

5
29/08/2017

Great staff, front desk was very helpful in recommending thing to do in the area, had a great stay. Good location all within walking distance from the parliament of Canada, other Ottawa attraction and good restaurants.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear henriquel945, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing feedback from our guests. We are thrilled that you enjoyed your time in Ottawa and our staff were able to play a part in that. We look forward to welcoming you back in the future. Regards, Andrew Busing Front Office Manager

"Warm welcome, comfortable and clean"

4
29/08/2017

Hey, the location is great. Near Elgin Street and it was very lively the weekend we visited. We walked to the Notre Dame Cathedral area to catch our "hop-on, hop-off" tour which gave us a comprehensive view of beautiful Ottawa. Our "suite" was like an apartment - spacious, had many conveniences, it was quiet. Lovely. A kettle was sent up to our suite so I could have my tea. Bed was very comfortable and towels were plentiful. The breakfast (that was included) was just okay. I did like the raisin toast, though. Too bad the bowl of chopped fruit was so sugary. Parking in the underground ($21.00/night) was the better option vs. public parking on O'Connor Street that was too busy with foot traffic and vehicles zooming by. Would definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Lillette, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are so pleased that you enjoyed your stay and the lively downtown atmosphere! It seems like you were able to take in all the sights and sounds that Ottawa has to offer! We look forward to welcoming you back in the future. Regards, Andrew Busing Front Office Manager.

"Terrific stay overall"

5
24/08/2017

Room was spacious, clean and comfortable. Staff members were extremely helpful and provided great tips on local attractions. The included breakfast was very good and certainly convenient. Parking offered on site.

"Great Location"

4
24/08/2017

Very good hotel and the location is fantastic. Staff was very friendly and helpful. Rooms were clean and well decorated. Location is great for hitting all the downtown tourist spots within walking distance. Breakfast was good with a hot buffet.

"Very decent hotel"

4
23/08/2017

Location not bad, breakfast was included, room is very clean, all their staffs are very polite, I pre-pay for 2 nights, there was some family emergency back home, can't stay the second night, they were so kind and only charged me for the first night. I will definitely go back to this hotel if I am in Ottawa again.

"Great place to stay"

4
22/08/2017

We stayed here for a concert. The hotel entrance is clean and modern with marble. Flavoured water and fruit are there for your taking. The room was clean and everything was in working order. In the kitchenette part was a key rig with 4 k-cups, sugar and we got cream from the kitchen, mini fridge(one of the tall and wider ones), glasses, wine glasses, silverwear, plates, kitchen sink, recycle and garbage can, there is a safe in the full length closet, queen bed, mattress and pillows were comfortable. The bathroom has a hairdryer with 2 large white towels, faceclothes, bath mat and hand towels. There is Kleenex box with shampoo, conditioner sample. You can ask the maid for whatever and she can get it for you. It was a great stay for two nights, highly recommend

"Great stay"

4
22/08/2017

The rooms were large, clean, and well decorated. The hotel is very close to Elgin St (bars and restaurants), Highway 417, and Nature museum. The front desk staff were very friendly and helpful with recommendations for site seeing. Internet is slow.

"High quality Hotel"

4
17/08/2017

We enjoyed our stay in this lovely hotel. Only complaint that I can think of is that we were not there long enough to really enjoy the beautiful suite. Thie bed was the most comfortable that I have ever slept in! It is a bit of a walk into downtown. Not bad for one day but would be too much if you were staying for several days. You can take the bus if necessary.

"A fine hotel to stay in."

4
16/08/2017

The staff are friendly, courteous and have good senses of humour. The hotel is neat and clean and very pleasant. Within short walking distances are great places to eat. I would recommend staying here.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 1493XDrichardb, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback that our guests provide to us. We are thrilled to hear that you enjoyed your stay and found our staff to be friendly, courteous with a good sense of humour. We appreciate your recommendations and look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager.

"2017 August Stay"

5
15/08/2017

Back to this hotel after a year and this makes it our fourth visit to his hotel. This time we were in room 613, which is a room with the bed, kitchen etc in one room, and we really wanted one where the bedroom is separate; but as I was using points for this stay it seems this was the room we could only have. the room overlooks the corner of O'Connor Street and Gladstone Avenue. The room was it top class condition with no faults whatsoever. The only snag, again was the breakfast. It has not improved since 2015, and we did not use it after the first 'meal'. The choice was good, but the hot food was more luke warm, the omelette was unpalatable, and things were not so organized that you could find things easy, one had to ask, such as plates, knives and forks. But still we like this hotel, all it needs to do is improve its breakfast. It is in a good spot as it is close by some good eating places on both bank Street and Elgin Street. Staff were good. Even booked me another B.W. hotel in Niagara falls as we had to alter our travel plans. Will use this hotel again, but will skip breakfast unless it improves.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear PaulandJoanne_10, Thank you very much for taking the time to share your review on Trip Advisor and for being our guest for the 4th time! We very much appreciate your loyalty and enjoy when our guests stay with us time after time! I'm sorry to hear about the state of your breakfast experience. Rest assured that it is not common place and I have reviewed your comments with our Food and Beverage manager for his follow up. Thank you again for your kind review and for staying with us. We'll see you again soon. Regards, Andrew Busing Front Office Manager

"Welcoming"

5
14/08/2017

The stay was excellent but some of the breakfast foods were under cooked. Overall the room experience was fantastic. The location has on site underground parking but bigger vehicles may have issues maneuvering the tight spots. There is outdoor parking a block away. It is very close to museums and the downtown nightlife.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear sharonhY1067WS, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are sorry to hear that some of the food at breakfast that you experienced was under cooked. Rest assured that that is not a common occurrence and I have informed our Food and Beverage Manager for his review. However I am happy that you enjoyed your room experience and were able to navigate the parking. We hope to welcome you again soon. Thanks for staying with us. Regards, Andrew Busing Front Office Manager.

"Would stay there again!"

5
14/08/2017

This hotel is in a good location - within walking distance to Parliament Hill. It has easy access to the highway getting into and out of Ottawa. The room was a very good size and breakfast was varied.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear John M, Thank you for taking the time to share a review on Trip Advisor. We appreciate your feedback and are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next trip to Ottawa. Regards, Andrew Busing Front Office Manager.

"Clean, excellent breakfast*, very reasonable rates"

4
10/08/2017

Overall we had a good experience at this location. The location is near Carlton University and thus very convenient for visiting the campus (be sure to ask your Carlton U. host for a possible special rate -- depends on the purpose of the trip). The room and bathroom were very clean. The breakfast option was excellent compared to other breakfast options in inexpensive hotels. My reservation and incidentally check out was with a young lady named Ms. Jessica. She was very polite, professional, and friendly. Because of her, I'd strongly recommend the hotel. Be aware: if you will be driving, the hotel has a daily $20 parking charge.

"Very Nice Hotel; Friendly Staff"

4
10/08/2017

Good location. Hotel very clean and modern. Breakfast selection was good and very tasty. Protein not just carbs! Our suite was very nice with one problem...the A/C was very loud and kept us awake at night.

"Walk to Parliament and Byward Market"

4
09/08/2017

We stayed 3 nights at this hotel. We were offered a free room upgrade to a King Suite - we declined it because their were 4 of us and it was hard to fit a cot into the room. The King bed is huge. Otherwise, the Queen Suite was perfect. We had a Queen bed in the bedroom and a cot and a sofa-bed in the living room. The Suite comes with a microwave, fridge and sink. The cupboard has cutlery and dishes/glasses/mugs. Fresh towels and a sparkling clean room after each room cleaning. The room was a bit tired looking, but it was comfortable and very quiet. The walk to Parliament is about 20 minutes and Byward Market is past parliament. We were there for Canada 150 and took in many sights and special events. Remember, though, you are not beside Parliament - you have to exert a bit of energy to get there. The neighborhood is alive and bustling. You are close to great restaurants and attractions. Wear comfortable shoes for the walk. The only downfall is that the outdoor parking is a couple of blocks away. It is $12/night. Not costly - but not convenient, either. The underground is $20.00, but tight if you have an SUV or truck. Breakfast was fresh and they had plenty. Even though it was busy the hot plates were kept stocked. It was nice to have a complimentary breakfast and then be free to start your day. Front desk staff are very accommodating and helpful. They strive to make your stay a comfortable one. If you want a secure, clean and convenient hotel - would recommend this Best Western. Plus, they are doing their best to put Green Practice to use.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Pia S, I would like to thank you very much for your thorough review of your recent stay during the Canada 150 festivities! We are so pleased that you were able to take part in these exciting and unique events for our Nation's history. I'm sure that many other travelers will enjoy reading your review as it is so accurately detailed and will allow them to make a very informed decision when considering to stay at the Best Western Plus Ottawa Downtown Suites. We hope that you will come back and see us again soon. We'd love to have you back! Regards, Andrew Busing Front Office Manager.

"Spacious and Central"

4
09/08/2017

Spent three nights at the hotel in a King Suite. It was very roomy and comfortable and the staff were always cheerful and helpful. Very close to the Natural History Museum and the Glebe and an easy 15 minute walk to Parliament Hill. Great breakfast!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Shane C, We are so glad that you enjoyed your 3 nights stay in our hotel! Thank you for sharing a review on Trip Advisor. It sounds like you were able to explore our local attractions and neighborhood! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"spacious clean hotel"

5
09/08/2017

Best Weston Ottawa Downtown plus suite is at very convenient location. It room is very spacious, clean and facility quality is very good. Breakfast is very good. Environment is quiet during night sleep. Staff is friendly and helpful.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Paula l, We are so pleased that you enjoyed your stay and our location. Thank you for taking the time to share a review. We look forward to welcoming you back soon. Regards, Andrew Busing Front Office Manager.

"Excellent hotel"

5
02/08/2017

We stayed in one of the suites for 3 nights. The hotel staff was friendly and helpful. The room was in excellent condition; very clean, tidy and quiet. The bed was comfortable. Breakfasts were tasty and the underground parking was convenient. The hotel is also in a great location; it is a few minute walk to the museum of nature and it is close to all the downtown attractions.

"A very good choice in Ottawa"

5
02/08/2017

This is a very comfortable and great hotel in Ottawa. As I said before, the rooms were clean and comfortable. Besides, the rooms are very big so you have a lot of space to place your luggage. The staff are very friendly and they can provide you extra information to visit the most important places in Canada's capital. The hotel is not far from the city centre. If you go on foot, your walk will take 10 minutes more or less.

"Great Hotel"

4
01/08/2017

We stayed here for 4 nights, as we wanted to visit Ottawa and see the La Machine. Very quiet, comfortable and clean hotel rooms, with nice amenities such as microwave and dishes. It is about a 20 - 30 minute walk up to the Parliament Hill and Sparks Street areas, but his was much better than driving up there and then being stuck in traffic. The continental breakfast was a great addition, with plenty of selection to start the day.

Subiedrewott, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear William T, Thank you very much for your review. We are so thrilled that you enjoyed your time with us and were able to take in La Machine! What an event!! We hope that you will have a chance to stay with us again soon. Regards, Andrew Busing Front Office Manager

"Excellent stay"

5
01/08/2017

We stayed 3 nights at this hotel and found the hotel and staff to be excellent. It was our 10th wedding anniversary and in our room we found two Canada 150 coffee mugs and a very nicely written card of congratulations... a very nice touch that we found at no other hotel we stayed at during our two week road trip. We were also upgraded to a larger room for free. The included breakfast is decent and our room was clean, comfortable, with nice a kitchen area. It also has a coin operated laundry which we badly needed :D The hotel is a 30 minute walk from parliament but through some nice neighbourhoods. O'Connor St. doesn't have any shops on it but if you go one street over there're restaurants and shops practically all the way up to parliament. I'd definitely stay here again and once again thank the staff at the hotel for such a warm welcome.

Subiedrewott, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Chris M, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are so thrilled to hear that you enjoyed your time with us and Congratulations on your 10th wedding anniversary! We hope that you will get to enjoy another stay with us very soon. Regards, Andrew Busing Front Office Manager

"Great hotel"

5
01/08/2017

We stayed here for two nights and had two rooms. The beds are amazing, the bathrooms have fans and night lights. They have a pillow menu. The only drawback was breakfast was very crowded. The parking is easy and only $20.

Subiedrewott, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Brookiecreativegirl, Thank you very much for your review and for staying with us! We truly appreciate hearing feedback from all of our guests. We are thrilled that you enjoyed your suite, breakfast and even our pillow menu. Were sorry about the crowded breakfast but I guess it's just so good that everyone wants a share! We hope to see you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Nice Hotel"

4
24/07/2017

Looked for several places to stay and found this hotel. We had a nice stay here, room was very clean, had a fridge, ac worked very well. They have a good breakfast, great location. Staff was also very nice.

"Best, Best Western"

5
24/07/2017

large clean rooms, good location, helpful staff, good breakfast, comfortable beds. I would stay here again. The only downside was the $20,00 per night on sight parking charge but you could use an off site location for $12.00 per night.

"Excellent hotel in a perfect location."

5
23/07/2017

I recommend this hotel. This hotel is in the perfect location to walk to restaurants, pubs and tourist attractions. It was great to park my car in the underground hotel parking and be able to walk around Ottawa. The rooms are clean and inviting. The beds are comfy. There was a delicious variety of hot and cold foods provided in the complimentary breakfast. The staff was friendly, knowledgeable and courteous.

"Junior Suite"

5
23/07/2017

We were very glad for the convenience of a small apartment, a living room with a sofa bed, a bedroom and a full equipped kitchenette. Because we were 2 friends, we were very comfortable with that independence to sleep without any disturbance.

"Won't Disappoint"

5
22/07/2017

We just returned from a 5 night stay at the Best Western Ottawa Suites and thoroughly enjoyed this hotel. The location is awesome, a 20 min walk downtown and surrounded by eateries on adjacent streets. The building has retained it's old stone brick exterior, which is so beautiful about Ottawa.The inside has been modernized and although not large, has a good size check in and quaint lobby. The check in was fast and efficient with the friendliest staff. We stayed in a suite, which was spacious, comfortable and clean. Our maid (Jill)did a terrific job each day and you could even see that the furniture was vacuumed. Our friends stayed in a regular room but also commented on how great their room was. The breakfast which is included is definitely more than a continental breakfast. Fantastic choices. Apparently the head manager is sealaic and so they offer, gluten free and sealaic options. The staff were all so friendly and helpful. No complaints at all. Our only disappointment would be the extra $20.93 parking charge each day. I think it was high and to not even use our vechile and get hit with a $118.00 charge was very disappointing. I'm sure all hotels are the same but it seems like a high amount to pay on top of your hotel bill.

"Close to everything"

5
20/07/2017

Hotel was easy to find, room ready upon arrival, no pool so I was dispointed but breakfast was awsome and made up for it. Underground parking was a little pricey but well organized. Staff was very friendly and hotel is close to all museums and parliment.

"Good location, all the comforts and friendly staff."

5
20/07/2017

We are two seniors and came to visit our son for a 3 day stay. The hotel is conveniently located not far from the Parliament buildings. The staff was very attentive to every request and was very welcoming. The breakfast included offered lots of choice and kids or seniors could satisfy themselves. The use of paper plates for us was a negative and obviously a choice to cut down expenses; however, real plates makes a better experience. Having traveled a lot through the years, this was a first for us. Comfortable bed, room a good size, wifi worked well in room. We will return there for our next stay for sure.

"Really enjoyable time"

5
19/07/2017

This hotel is situated in area close to Parliament hill. The staff are very good and helpful. The breakfast in morning is well stocked and much variety. Get there early fills up around 8.00am. Rooms spacious, very clean, beds very comfortable. Parking is underground at $20 a day but well worth in for a town with limited parking. Great stay would stay again. Many Restaurants only a couple of blocks away.

"Nice hotel with spacious rooms"

5
19/07/2017

We have spent just one night here for a quick visit to the Capital region, including Parliament Hill (just 1.2 km north) and Rideau Hall (by bike or car). The room was spacious with the second bed for the kids being a sofa-bed in the sitting area, separated from the bedroom. The bathroom was also big and there was a kitchenette with fridge, microwave and sink. Everything was clean and spotless. The breakfast included wad quite good with also a quite varied menu. Overall a good stay.

"Pleasant stay. Very pleasant and helpful staff."

4
18/07/2017

Very much enjoyed our 2 night stay. Convenient location. Within comfortable walking distance to all major attractions. Hotel is very clean and helpfulness of staff enhanced our stay. Would definitely stay here again the next time we are in Ottawa.

"Exceptionally clean, great service, good location"

5
13/07/2017

We had been on the road for close to two weeks and this hotel was the best place we stayed to that point, by a substantial margin. The hotel is exceptionally clean. The rooms are very clean, as you would expect, and the high level of cleanliness carries on throughout the hotel, including the breakfast area and reception. The service was great and the reception staff are very friendly, welcoming and helpful. They were very professional and knowledgable, answering all our questions about the hotel and providing us with great advice about what to see in the area. The hotel is in a really good area in Ottawa, just a few minutes walk to the pubs on Elgin and the shops and restaurants in Glebe. It is next to other attractions like the Natural History Museum and the Rideau canal The underground parking is very convenient.

"Very helpful and knowledgeable staff."

5
13/07/2017

Clean, up to date, well-designed suite, near restaurants and 20 minute walk or inexpensive Uber ride to Parliament, fabulous museum, canal and river rides. The staff was knowledgeable and experienced providing help and advice to us and other guests. Note thet we had 3 adults in a suite with no difficulty.

"Redblacks Football game"

5
12/07/2017

This is our second time staying here. It's a nice place within walking distance to many downtown sites. We picked this place because it is the closest hotel to Landsdowne park/TD Place. We decided to stay here overnight even though we live just outside of Ottawa. We took our bikes with us and biked from the hotel over to the Mosaicanada150 at the Jacques Cartier Park in Gatineau. Which is a must see. We also took in events in the market and rode our bikes around parliment hill. There is so much to do in Ottawa and this hotel is ideally situated to take in all Ottawa has to offer. We are staying here for the Grey Cup. Can't wait....

"Great hotel - in a star rating system, we call it a high-end 3-star."

4
12/07/2017

My husband and I are spoiled -- we often stay in 4 and sometimes 5 star hotels. But we have no qualms about staying in Best Western Plus hotels. This Ottawa hotel had amazing front desk staff. I think they actually enjoy helping customers. If they don't, they had me fooled! Very clean room, pristine bathroom counter area. Jacuzzi bathtub was spotless. We slept well on the king bed. A thoughtful touch is the extra box of tissues -- you can take one to the bedroom area. Kitchenette had the dishes we needed. The breakfast has something for everyone, including an outdoor eating area (no view, but nice air and sunshine). We are good walkers, and have good walking shoes, so we walked everywhere -- found free street parking for the weekend right across the street, and just left the car there the whole weekend. Parliament Hill is roughly 1.5 kilometres away (15-25 minute walk, depending on pace). A great stay -- we were delighted with the whole trip.

"Favourite place to stay in Ottawa"

5
11/07/2017

Always a pleasure to stay here. The staff are very helpful and the breakfast is good. The extra bedroom makes this a very practical option for families. EV charging very much appreciated, makes the trip possible.

"Spotlessly clean, great condition, great location"

5
06/07/2017

They really do take care of this hotel, everything is in great shape. There are few if any hotels in this area, which is an interesting choice for access to new bar/restaurant areas. It's nice to stay in a residential area also.

"Canada Day 150 Visit"

5
06/07/2017

The Best Western Plus Ottawa downtown suites really knows about listening to their customers!! We stayed here for the Canada 150 celebrations. I asked the front desk what time the complimentary breakfast would start and was told 7:30 a.m. Because everyone was in Ottawa to be on Parliament Hill for the Canada 150 celebrations as early as possible, breakfast at 7:30 a.m didn't cut it. People needed to be on the Hill as early as possible. I raised this issue with the front desk, who immediately jumped on it, called in extra staff and arranged to open for breakfast at 6:45 a.m. They actually opened breakfast at 6:30. The moral of the story? It would have been easier for them to shrug it off and say" sorry", but they rose to the challenge and rallied the troops to deliver for it's clients. In addition, the complimentary breakfast was very good, the hotel location is perfect for getting around the city and walking distance to good restaurants, but above all, the staff genuinely seem to love working there and share the same sense of customer service. Well done Best Western!!

"Great stay during a busy Canada Day Celebration"

5
06/07/2017

The best thing about this hotel was the service. It was outstanding considering how busy they must have been. They opened up the free continental breakfast an hour earlier because they knew people would be up early for Canada Day celebrations. The parking garage was useful, but the stalls are extremely tight to get in and out of. We paid a premium cost for each night because it was Canada Day, so I can't say the value any other time.

"Our stay June 30th to July 3rd 2017"

5
06/07/2017

Our stay at the Best Western Plus Downtown Suites Ottawa was nothing but exceptional. The Front end Team went above our expectations with their courtesy and kindness making sure all our needs were attended to. The hotel was very clean and the breakfast very good.

"Great location, staff, nice rooms"

4
06/07/2017

The Best Western Plus Ottawa is very clean, updated, full breakfast included. Great location within walking distance to Parliament Hill. Helpful and Friendly staff. Parking on site. Overpriced for the Canada Day weekend, but otherwise affordable.

"Great place to stay"

5
27/06/2017

Myself and two friends choose to stay here after spending our weekend camping at the Rockfest music festival in Montebello, QC. We arrived in Ottawa around 10:30 a.m. and we called the hotel to see when check-in time was. We were told that check-in is at 3:00 p.m., but they had a room available so we could check in now. Needless to say, after a weekend of camping, we were tired, dirty and in need of a place to rest and freshen up. The ability to check in 4 hours early at no extra charge really made our last full day of vacation an awesome one. I loved everything about this place. The staff were great, the rooms were lovely, the free breakfast was fantastic. We were very happy with the location as we were only a 25-minute walk to parliament hill and only a 4-minute walk to Elgin Street, where there were plenty of great bars and restaurants. I look forward to returning to Ottawa and I will most definitely be staying here.

"Awesome place to stay"

5
26/06/2017

I am a frequent at this Hotel, its relatedly cheap and comfortable. At 80/day I stayed for almost 3 months all week in Ottawa, CA and I loved it. I definitely recommend it. The rooms have it all including kitchen stuff. Go for it!

"Great central place to stay in Ottawa"

5
26/06/2017

Staff are wonderful, and a decent breakfast. Rooms are great. The location is great, easy access for walking. Parking a little expensive. I stay here for business all the time. But I see lots of tourists, and breakfast is good for children also.

"bwottawa"

5
23/06/2017

great suites not cheap you pay for what you get close to attractions 20-30 min walk to parliment hill but construction for the next 20 years more than perfect size for a couple we would stay there again

"Loved the location!"

5
22/06/2017

The room was spacious and very clean, good linens, nice view. Breakfast was adequate. Very easy to walk to downtown, 20 min. Close to many restaurants on Ellgin St. Very close to the Museum of Nature.

"Location, location"

4
22/06/2017

Although a little outside of the downtown area, the hotel is a 20 minute walk along the Rideau Canal to downtown or The Glebe. Lots of amenities on Bank and Elgin. Very helpful staff, rooms are comfortable, as are the beds. We regularly stay at this hotel when in Ottawa.

"leisure"

5
21/06/2017

Upon arriving at this establishment, we were impressed with the friendly staff. Explained about the 3 options for parking. Their own underground lot for $20, a parking lot spot for $12 (this was 4 blocks away) or chance free street parking. Room was very, very nice. Plenty of space and nice thick towels. Breakfast had indoor or outdoor seating. Good variety. Very clean. Would stay here again.

"Needs improvement but still a good option"

4
20/06/2017

There's almost always room for improvement everywhere you go. Overall it is a good hotel and is in a good area of town We had 4 rooms in total. One of which was a king suite and the others where doubles. My family stayed there many times before and they noticed the breakfast was less plentiful than usual. It used to have cheeses for example and some cold cuts however this weekend it was lacking. The internet isn't as fast as you would want or need it to be either. The location is good for downtown but it is very hard to get in and out with your car as it's on a corner of a one way street and the pickup and drop off area is tight. Getting into the parking requires a room key but how are you supposed to unload and check in and then take your car down to the tight underground parking?? The king bed was definitely not a king bed and should not be advertised as such. The hotel is old I understand but if you are going to renovate you need to go all out or not at all. There were cracks in the ceiling and the overall finish wasn't really "newly renovated" Again I'm not putting down the hotel just stating the facts which the hotel can use to build upon and become better and better. Customer service was great minus the king size bed situation Also they have fast check in and check out.

"Anniversary trip to Ottawa"

3
19/06/2017

Centrally located, however not close enough to walk to the Parliament buildings area. Very close to Elgin street and some good restaurants within walking distance and around the corner from the Canadian Museum of Nature. Indoor parking was a little difficult as we had a Ford pick-up and we actually smacked the top into a ceiling fan. Not too pleased about that - the signage was not that great. Overall the Hotel is clean, the room was nice and clean. The breakfast in the morning was very good; way better than your average continental breakfast.

"Repeat customer!"

5
13/06/2017

From check in to check out I have always been treated perfect...I stay at this Best Western about 10-12 times a year and they have never failed to please me. I would recommend this hotel for either a quick stay over or an extended visit.

"Very nice hotel"

5
08/06/2017

This is my usual hotel when I go to Ottawa for work. The staff, the rooms, the services everything is very good. I would also choose this hotel for a personal or family trip. Close to many restaurants and a 15-20 minute walk to the main attractions of the city.

"Doors Open 2017"

5
08/06/2017

Just visited the big O for Doors Open 2017 and this hotel was central to everything we wanted to do. The room that we had, included a separate bedroom and pullout sofa that accommodated our family of 4 nicely. The refrigerator and kitchenette area were handy to have, with the room in general being clean and well maintained. I would complain a bit about the wifi quality and connectivity but it is pretty much the average based on previous hotel experiences. The underground parking lot is an extra $20+ per night but seemed worth it for the convenience. I would stay here again on the next visit.

"Pleasantly surprised"

5
08/06/2017

I stayed for five nights during a convention and thoroughly enjoyed the accommodations: spacious suites, comfortable bed, kitchen facilities, clean and quiet. Staff was courteous and helpful. Close to so many great tourist attractions. Would definitely stay again.

"Mediocre"

3
07/06/2017

This hotel is in a good central location, however, the rooms desperately need updating/ renovating, especially when considering the price. They are a decent size but again, renovation is needed. Service was friendly enough but breakfast was too early... 10:30 am it ENDS on *weekends*. Sheets are scratchy. They also charge $21.00 a day for parking! Lots of counter space in bathrooms and good water pressure. Decent but one can do better...

"Great Location without the downtown noise"

4
07/06/2017

Great location in the middle of everything yet not right in the busy downtown. Walking distance to the canal, Elgin St, Glebe, Lansdowne, Market and Parliament. I loved the proximity to grocery, lcbo, restaurants.

"Clean, quiet and comfortable."

4
01/06/2017

A friend and I stayed here to visit local friends. The room was clean; the mattress was excellent; linens were very nice; and the bathroom was clean and the right size. Originally we were given a room that hadn't been cleaned, so we moved to a different floor. Everyone was apologetic and oozed excellent customer service. I used the exercise equipment once in the night. It was on the top floor in a corner with no other people around. I'm used to exercise rooms being somewhere near staff, but I stayed for an hour. I loaded pictures up during the day of the room. I wanted to use the sauna, but I ran out of time. No pool here, but I love saunas. The breakfast buffet has enough of everything to make everyone happy. On Saturday and Sunday, it was open half-hour before the posted hours on the door. There is also a place off the front desk to purchase snacks and beverages. The Nature Museum is one block around the corner. We parked in the underground garage.

"Enjoyed stay; Better-than-average room; great location"

4
01/06/2017

Booked regular room but we were given a 2-room suite so that upped my rating! Staff all very friendly and helpful. Location - easy to get to from Hwy 417. However Bank street and Eglin easy walking to great shops and restaurants. Buses provided convenient access to sites like Parliament Hill, National Gallery, Bytown. Parking available at hotel - $20/day - tight access and spaces - need driving skills! - but we just parked and left the car there for our entire stay. Breakfast included - but they could do better environmentally - paper plates and plastic cutlery :( Major complaint: the TV feed was problematic - freezes, dropouts, especially bad during the Hockey game - frustrating when watching overtime playoff final!

"Wonderful stay"

5
30/05/2017

My girlfriend and I spent the night here and it was such a nice and great hotel. My room came with a living room with a bedroom. The bathtub had nice jets in them which was a bonus, Very soft bed with an exercise room, sauna both on the 8th floor and an excellent free breakfast in the morning from 6:30 to 9:30

"A step away from town in nice neighborhood"

4
30/05/2017

Excellent staff, breakfast basic but good choices and all quality. Room basic but clean and comfortable. Lobby bright and staff welcoming and informative. Nice to stay outside of the downtown area, and walkable to the Glebe and Rideau. Good value.

"Comfortable, clean and friendly"

4
29/05/2017

We had a room with two queen beds as the suites were sold out when we booked. We asked for a quiet room and were very satisfied with the room and it's location. The beds were comfortable and the room was more than adequate. The included breakfast had a variety of hot and cold choices, much better than the typical breakfast that is included with a hotel room. The very staff at the front desk were very friendly and obliging.

"The friendliest hotel"

5
25/05/2017

We definitely would choose this hotel again. We were in Ottawa for a wedding at the time of the Tulip Festival. The hotel is ideally placed for so much: Parliament Hill, Byward Market, Dow's Lake, the Nature Museum. The weather and the tulips cooperated. It was great to set out each day after a very good breakfast to walk to different locations. The staff throughout the hotel were the friendliest, happiest people I have met working in a hotel and I have travelled the world. The room was more than we needed and the bed was the usual comfortable Best Western standard.

"Conveniently located"

4
25/05/2017

Best location away from crowd. Especially near to Tulip festival attractions. The Continental free breakfast was great and excellent service by the hotel staff. Will be back here next time God willing.

"Great value and service"

5
18/05/2017

Clean and quiet, great place to work from when necessary. This location is a decent walk away from Parliament Hill but very close to the night life on Elgin Street. I always enjoy my stay and I love the bed!

"Good service, good location, clean rooms"

4
16/05/2017

The management is very efficient in correcting any flaws you may find. We were there 3 nights for a seminar, the place is near the highway. Breakfast was not included but the restaurant has reasonable prices and food is tasty. We loved it!

"Great location and helpful desk staff."

5
14/05/2017

We stayed at this location so we could walk to most of the events we wanted to see in February. We walked to the Parliament Buildings, the Rideau Canal for skating, to see the Ice Sculptures and to local restaurants. The staff at the front desk were very helpful at giving directions and suggestions to us.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear S Jamie G, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate hearing your feedback. We are so happy to hear that our staff were helpful with providing directions and you were able to explore the sights. We hope that you enjoyed Winterlude and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"A great find!"

4
10/05/2017

We stayed here for 1 week and had a great time! The only problem we had was that there was no consistency for the housekeeping service.Some days the room was clean and refilled, but some days it wasn't.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear TeaJay25, Thank you very much for taking the time to provide us with feedback regarding your recent stay with us. We always appreciate what our guests have to say. We're happy to hear that you enjoyed your stay. We're sorry to hear about the inconsistencies with your housekeeping service. I have shared your comments with our Executive Housekeeper so that he may review with his team. Please rest assured that this is not common place. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager

"Would definitely stay there again."

5
10/05/2017

Comfortable, clean, quiet room. Decent continental breakfast included. Very friendly and accommodating front desk staff. Good indoor parking at a reasonable price. Good price for a good room (especially after the seniors' discount.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Stanley M, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate it. We always welcome feedback from our guests. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Regards, Andrew Busing Front Office Manager

"Great hotel!"

5
08/05/2017

Wonderful service and rooms. -clean -delicious breakfast, lots of choice and good quality food -clean common areas -helpful frontdesk staff -comfortable bed -quiet -decent internet access -central, nicely located

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear wanderingwhilt, Thank you very much for taking the time to share are review with us on Trip Advisor. We truly appreciate hearing feedback from our guests. We are thrilled that you enjoyed your room breakfast and the common areas. We look forward to welcoming you back on your next trip to Ottawa! Regards, Andrew Busing Front Office Manager

"Excellent stay"

5
07/05/2017

The room is clean and spacious. The hotel offers a good range of selection of its complimentary breakfast. The hotel locates in downtown Ottawa within walking distances to shops and restaurants. The staffs are friendly and helpful.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Photunix, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate you taking the time to share your feedback. I'm thrilled to hear that you enjoyed your breakfast experience. We hope that you will come back and see us again soon. Regards, Andrew Busing Front Office Manager

"Ottawa Hotel"

5
07/05/2017

This is our go to hotel in Ottawa. It is centrally located and the rooms (which are suites) are clean and modern. The staff are always friendly and helpful. The breakfast also serves hot items (such as a simple cheese omelette and protein) which is very much appreciated as not all people want cereal and bread.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Sheila V, We are so happy to hear that you enjoyed your stay with great, friendly staff interactions. Thank you for taking the time to share a review. We truly appreciate hearing your feedback. We hope that you will join us again soon. Regards, Andrew Busing Front Office Manager

"Nice appearance, clean and comfortable"

4
04/05/2017

I would certainly return to this BW. The rooms were clean, comfortable and up to date. The location was also convenient. Even the underground parking garage was clean, well lit and very acceptable in appearance.

"Great location, welcome and hospitality"

5
03/05/2017

My husband and I were recently in Ottawa to attend my brother's funeral. He died unexpectedly so this was a very trying time. The hotel staff were extremely professionnal and helpful for our booking and during our stay. The executive suite provided was impeccable and provided a restfull and quiet environment which we greatly appreciated. This is our 2nd stay at this hotel and we highly recommend it.

"Nice dark room with comfy bed"

5
03/05/2017

This is the second time we have stayed in this hotel while we visited family in the area. We are able to walk everywhere that we need to be. We used the underground parking this visit (on previous visit we did not have a rental car) Parking was convenient as there were quiet a few wet days on our visit. It was very quiet...for being on a busy street!

"Girls night out"

4
02/05/2017

Thank you for a wonderful, spacious, clean room! Love the bedroom seperate from main area and who knew a pull out couch could be comfortable??! It really is! Thick foam mattress!! Breakfast was catered but very nice selection. Will be back for sure. Brandy.

"Ottawa"

5
01/05/2017

This is a great location. Two minute walk to nature museum. Hotel was very clean, and rooms were well-equipped and nicely decorated. Beds were comfortable. We were surprised to learn on arrive that parking is $21/day. There is no restaurant or café in the hotel. They offer buffet breakfast every morning which was fine.

"Great place to stay in Ottawa"

4
27/04/2017

Recently visited Ottawa and stayed here. The hotel was within walking distance of downtown Ottawa. It was a pleasant 15 minute walk to the hill. The staff were friendly and very helpful. The hotel was relatively new and quite clean. There was an option to park off the hotel site which was cheaper than the underground parking. Highly recommended place to stay.

"Great location and friendly staff"

5
26/04/2017

Very friendly and helpful staff. Great location close to Elgin Street and Bank Street with numerous restaurants and pubs. Walking distance to museums and attractions. Room was very large, clean and comfortable. Breakfast was fine but coffee was not the greatest. Would stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Tammy M, We appreciate you taking the time to share a review on Trip Advisor. We always appreciate feedback from our guests. We are so pleased to hear that your interactions with our staff were friendly and helpful and that you enjoyed our neighborhood. We look forward to seeing you again on your next visit. Regards, Andrew Busing Front Office Manager

"Always a great stay"

5
26/04/2017

Hotel is in a very good spot for my business needs. I like the fact it is close to Bank Street, which has most of the restaurants and services that I require when walking around the area. When located in Ottawa for business I prefer to walk if I can.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear k2939QGericv, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate your feedback. We're thrilled that you enjoyed your stay with us and our neighborhood sights. We look forward to welcoming you back again on your next visit to our city. Regards, Andrew Busing Front Office Manager

"Excellent Room and customer service"

5
26/04/2017

We will very satisfied with our room. It was very clean and comfortable. We will be back to stay at this hotel when we come to Ottawa again. The King Suite was excellent. There are lots of restaurants in the area and also the Natural history museum is right around the corner.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear vinelady812, Thank you for taking the time to share a review on Trip Advisor. We are thrilled that you enjoyed your time with us. We always appreciate hearing from our guests and what they have to tell us. We look forward to seeing you again soon. Thank you for your continued loyalty. Regards, Andrew Busing Front Office Manager.

"Quality Stay for a Reasonable Price"

4
26/04/2017

The service at the front desk was quick and efficient. The room was clean, quiet and comfortable. Great location within easy walking distance of restaurants. This was my first stay but I would definitely stay again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear nbmount, We are thrilled that you enjoyed your stay with us. Thank you for taking the time to provide us with your feedback. We appreciate your loyalty and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Great"

5
18/04/2017

Perfect place when visiting Ottawa.. Away from the madness but close enough to enjoy it. Great if cycling or walking... lots of restos near by.. Quiet clean and comfortable. Parking: $21 day, free if you have an electric car.

"Family getaway"

5
17/04/2017

Spent good Friday until easter Sunday. Booked a room with 2 double beds, were upgraded for free to a suite with a separate bedroom and 2 televisions. Room was spacious and clean. Breakfast buffet was good. Had a good variety to choose from. Was within walking distance of many restaurants on Elgin Street. If you're up for a longer walk you can walk to parliament and also walk across the bridge to Quebec. On Saturday we walked 11 kilometers . Two minute walk to museum of nature. Parked our car Friday and didn't use it again until we were leaving

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Rick Janine G, We are so pleased that we were able to host you and your family over Easter Weekend and the suite you reserved worked well for you. Thank you for taking the time so share your thoughts with us. We always appreciate hearing from our guests. We are thrilled that you were able to explore the sights and sounds of our neighborhood. There's so much to see! We hope that you will join us again soon and look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Wonderful stay, convenient location"

5
17/04/2017

We had a great 2-night stay here over the Easter weekend. We were greeted by lovely staff, who were always available. The cleaners were absolutely great too, everyone was so friendly and helpful. The room was spotless, warm and beds comfortable. It was a great location, easy access to everything. Breakfast wasn't the best, but it was enough for us. We loved our stay and highly recommend this hotel!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear MartaKKolodz, We are happy to hear that you had a great Easter Weekend stay. Thank you for your generous feedback. It's so heartwarming to hear that our staff interactions with you were friendly and personal. We hope we will have an opportunity to see you again soon. Regards, Andrew Busing Front Office Manager

"Great location"

5
17/04/2017

Stay here every time we visit Ottawa, great location close to downtown Starbucks has underground parking. Friendly staff and comfortable rooms. We always get a suite and we feel at home with all the extra space.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kathy C, We are so thrilled to hear that we are your hotel of choice while visiting Ottawa. Thank you very much for your continued loyalty. We appreciate hearing from you. We look forward to seeing you again! Regards, Andrew Busing Front Office Manager

"Really great"

5
17/04/2017

Room were very good, clean and with a fine view. Staff was very good and very friendly. Also very good helping when needed. The continental breakfast were very OK. The hotel are in a area close to most attractions.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ejnert s, Thank you very much for taking the time to share a review. We appreciate it very much. We are so happy to hear that your interactions with our staff were friendly and that you enjoyed your breakfast experience. We look forward to welcoming you back in the near future. Regards, Andrew Busing Front Office Manager

"Business"

4
11/04/2017

The friendly staff and comfortable facilities at Best Western make a stay there a real pleasure. There is also speedy access to the internet which is essential for guests trying to catch up with business matters during their stay. Overall I would rate my stay as excellent.

"Friendly Efficient - Great Value and Location"

5
09/04/2017

Great mid sized hotel with caring staff andgreat value. Located between downtown and the Glebe, just off the highway. Easy to walk anywhere in the downtown area and all of the attractions and shopping - as well as to all business meetings and the convention centre.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear r0nm0r, Thank you for staying with us and for posting a review on Trip Advisor. We appreciate hearing from our guest and what they have to tell us. I'm so happy to hear that you liked our location and near by attractions. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Our stay was great and very comfortable"

4
06/04/2017

The room was not very big as we had 2 double beds which I must say were very comfortable and the pillows were great. We had a small kitchenette which worked out very well having use of the fridge, microwave and coffee maker. The hotel also included breakfast which was; ham, cheese omelettes, hard boiled eggs, fruit salad, lots of bread options and cereal and oatmeal with a lot of toppings plus juice, coffee and apples and bananas to grab and go. It was close to a lot of restaurants and bars but about a 20-30 minute walk to Byward Market which we didn't mind. We will definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear TammyC1313, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are thrilled that you enjoyed your beds and amenities. Nothing beats a good night's sleep! I will be sure to share your breakfast comments with the team. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Best Western Ottawa"

4
01/04/2017

I recently stayed at the Best Western on O'Connor street in Ottawa. Staff were friendly and very helpful, my room was comfortable and quiet and I enjoyed my stay. Bed was quite comfortable and it was nice to have a mini kitchenette in my room.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 835lorit, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. It's wonderful to hear that our staff were friendly and helpful and that you enjoyed your suite. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Very good stay here"

5
29/03/2017

Recently stayed here during a 3 day trip to Ottawa. Check-in - very quick at the front desk Staff - everyone was very friendly and helpful with my requests. Well done everyone. Room - The room was very clean and comfortable. The beds were comfortable to sleep on but realizing this is subjective to individual tastes. The room I stayed in had two double beds, a in room safe, the television had lots of channels, a kitchen counter, with a microwave, sink, small fridge, keurig coffee maker and some keurig coffee pods and tea as well as some dishes. There was also lots of water pressure and lots of hot water even during peak times. Breakfast - also subjective to individual opinions, but I found it was good and more than a typical continental breakfast, with some hot dishes, breads, cereals, juice and coffee. Hot eggs, waffles, sausages were included. Lots of tables to sit at also Location - when I stay in Ottawa, I walk everywhere. Depending on ability of course, about a 20-25 minute walk to Parliament Hill. Also close to lots of restaurants on Elgin St (and other streets also) as well as a nearby grocery store. Museum of Nature is also very close by. I would stay here again and would also recommend to others Great job done by the people who work there.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Alan M, Thank you very much for staying with us and for sharing your feedback on Trip Advisor. We always appreciate hearing from our guests. We were thrilled to hear that your check in was efficient and friendly and you found your room to be clean and comfortable. As you mentioned we are within walking distance to all the major downtown attractions. Thank you for pointing that out. Thank you again for staying with us and we look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Perfect for our needs"

5
28/11/2016

Stayed two nights for business meeting purposes. Excellent venue for our group of 30. Kitchenette has everything you need. Breakfast included was fine. Lunch served for meeting was perfect. Variety of restaurants available within walking distance.

"Stayed for a night on a weekend trip"

5
27/11/2016

I stayed here with my mother on a weekend trip to visit and shop. Overall, a very nice hotel. Very comfortable beds, and very quiet rooms (no noise from neighbouring showers, hallway etc). In addition, the room had a sink, dishes, fridge and microwave. Continental breakfast was good, though no waffles. Note that parking is extra (about 20.00) at this location.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jim F, We are pleased to read that you enjoyed your stay with us. Thank you for taking the time to share a review. We always appreciate hearing from our guests. We hope you found some fantastic places to shop and did not go home empty handed! There are many new and trendy shops in Ottawa! Thank you for staying with us and we hope to welcome you back on your next trip to Ottawa. Regards, Andrew Busing Front Office Manager

"Disappointed this time"

3
27/11/2016

Booked a room for 3. no one told us the bedding for the pull out couch was in the TV stand drawer. Looked in closets and couldnt find it. Shared from bedroom. For the price of this hotel you think front desk would tell you were the bedding is.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear lindac768, Thank you for taking the time to share a review on Trip Advisor. We always appreciate feedback from our guests. We are troubled to know that your recent stay was not a satisfactory one and we're sorry for that. Our staff always try to ensure our guests are fully aware of the amenities in their room and in your case it would seem that we fell short. We hope that this will not deter you from staying again in our hotel and will return to us to allow us to provide you with a more positive experience. Again, we're sorry that this was not a happy stay. Regards, Andrew Busing Front Office Manager

"Location, Price, Clean, Good and Friendly Customer service"

5
25/11/2016

Good Breakfast , Newspaper and friendly environment If you traveling to Ottawa the best Hotel is that The room was very clean and large Everything you need you will find in kitchen Friendly Customer service

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ahotaki, Thank you for taking the time to share a review on Trip Advisor. We always appreciate feedback from our guests. We are happy that you found our hotel to be a friendly environment and look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"Location, amenities and good breakfast."

4
24/11/2016

Conveniently located for both highway and downtown access and easy to navigate to/from hotel via streets downtown or highway ramp as this trip entailed various errands at locations requiring distance driving. Hotel check-in fast and efficient with prepay option selected for competitive pricing. Hotel is very close to many great restaurants along Elgin and included abundant and varied breakfast including omelettes, ham and waffles along with regular continental fare. Double standard room was comfortable with convenience of microwave and fridge, dishes and sink but no eating table - useful for snacks and food storage not food prep like full suites provide.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Linda M, We are happy to hear that you enjoyed our Best Western Plus Ottawa Downtown Suites! Thank you for taking the time to share your review on Trip Advisor. Your thorough review will allow future guests to make an informed decision when they are considering Ottawa and our hotel as a destination. We are thrilled to know that you were provided with a fast, friendly and efficient check in and were able to make use of our well-equipped Suites and explore our great city. We hope that you will be able to come back and visit our hotel again in the near future. Hopefully in 2017 when Canada celebrates their 150th Birthday! Regards, Andrew Busing Front Office Manager.

"Comfortable well equipped rooms."

4
21/11/2016

Pleasant staff at check in, room was quite roomy and comfortable. The little kitchenette was very well equipped. I had a bit of difficulty figuring out how to get into the parking, and crossing the bike lane is rather risky.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear owlion, Thank you for taking the time to share a review on Trip Advisor. We appreciate all that our guests have to tell us. We're happy to hear that you enjoyed your stay in your suite and you enjoyed the amenities it offered. We're sorry about the challenges you faced accessing the parking. Our staff will always do their best to mitigate any issues resulting from crossing the bike lane. We hope to welcome you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Excellent"

4
20/11/2016

Arrived early and got a complimentary upgrade to a King Suite.(mostly because I'm a rewards member) Room was clean, comfortable and spacious. Loved the jet tub. Staff was very friendly and helpful. Breakfast was good and filling. Great location close to restaurants. Overall great experience and will definitely being staying again

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Denise M, Thank you for being a loyal Best Western Rewards member and it was our pleasure to be able to provide you with an upgrade during your stay. Thank you as well for taking the time to share your experience on Trip Advisor. We always appreciate hearing what our guests have to tell us. It's wonderful to hear that our staff were friendly and you enjoyed breakfast. We hope to welcome you back again soon. Regards, Andrew Busing Front Office Manager

"Pleasant stay, excellent value"

4
17/11/2016

Had a pleasant stay. Front desk staff very helpful from reservation, through check in and check out. Breakfast choices were very good and staff were efficient restocking coffee and food and keeping things clean and tidy in spite of high occupancy rate. This hotel is conveniently located, with lots of good restaurant choices a short walk away. It is very clean and friendly and excellent value for the cost.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear anonymous442016, We are so happy to hear that you had a pleasant stay. From our Front Desk Team to your breakfast experience it sounds like everything went off with out a hitch! Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing what our guests have to tell us! We look forward to seeing you again on your next trip to Ottawa. Thank you again for staying with us. Regards, Andrew Busing Front Office Manager

"Awesome in Ottawa"

5
16/11/2016

Everything from the parking, front door, staff, housekeeping, breakfast, lobby ... was amazing! The room was spotless, breakfast was fantastic and front desk staff were helpful and very friendly. I would recommend this hotel to anyone.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mani2lady, What a great review! Thank you very much for taking the time to share your story. We are so happy to hear that your stay was amazing! Our staff all read the reviews and will be very pleased that you enjoyed your time with us. We look forward to seeing you on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Lovely, homey, super clean, centrally located"

4
15/11/2016

Extremely comfortable, super clean, very homey! Breakfast has lots of options... Parking is convenient and all staff very kind and helpful. Stayed with my teenagers for a rugby tournament ... they gave it 2 thumbs up as well. Centrally located near sight seeing, great restaurants and easy access to highways. 10/10!!! Savings for CAA members as well.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Lisa F, We are absolutely thrilled that you and your family enjoyed our hotel. Thank you for taking the time to share feedback on Trip Advisor. We always enjoy hearing what our guests have to tell us! We hope that on your next trip to Ottawa you will choose to stay with us again! Regards, Andrew Busing Front Office Manager

"Ottawa 2016 Best western"

5
15/11/2016

Great stay at hotel and I like the location of the hotel in downtown Ottawa. I give this hotel a 5 out of 5 for one of the best hotels I have stayed in the Ottawa area close to Parliament hill museums and much more.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear paulcapranos, We are thrilled that you enjoyed your time with us! Thank you for taking the time to share a review on our Trip Advisor page. It sounds like our hotel suits your needs just right! We look forward to seeing you again on your next trip to Ottawa! Regards, Andrew Busing Front Office Manager

"Still an ideal spot in Ottawa ..."

5
15/11/2016

Stayed at this BW many times over the years (biz & pleasure) - always very clean & the most comfortable beds/pillows. Renovations modernized it well, convenient location & very friendly/helpful staff.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear pat d, Thank you for taking the time to share a review on Trip Advisor. We always appreciate hearing feedback from our guests. Thank you for your continued loyalty and we look forward to seeing you again. Regards, Andrew Busing Front Office Manager.

"Thoughtful & surprisingly nice!"

4
14/11/2016

The room was quite nice, clean, & even had everyday conveniences like plates, bowls, mugs & cutlery to make our lives easier. Breakfast had a pretty good variety and was included, parking was convenient and safe underground. Did not encounter much staff but the brief exchanges were all friendly with the exception of the sass of just one house keeping attendant; who was annoyed that we delayed leaving so she could finish with our room the first night. I'd go back if we were in town!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Dona C, Thank you very much for taking the time to share a review on our Trip Advisor page. We always appreciate feedback from our guests. We're happy to hear that you enjoyed your suite and the hotels' amenities. We'd like to apologize for the demeanor of one of our housekeeping staff. I have passed your comments on to our Executive Housekeeper so that he may follow up with his team. We're sorry that this happened. Through all this we are happy to hear that you will return to us and we look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"Satisfying Stay in Best Western Ottawa Suite"

4
13/11/2016

We were surprised at the onset of the layout of the suite, not expecting the quality of the room for the relatively low price we were paying. The site is within an older portion of the city (of historic appeal if this is of interest) at the outskirts of the downtown but in close walking proximity (<20 minutes) to the Nature Museum, Rideau Canal, downtown Ottawa, and the Legislative buildings. It was clean, quiet and comfortable. The breakfast was more than suitable.

"10/10"

5
13/11/2016

Beds are super comfy, rooms are super clean, staff is very polite and very welcoming. Breakfast was tasty and servers were again very polite, in addition restaurant was very clean. Overall very nice hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear burridgeb, Thank you very much for your review. We are so pleased to hear that you enjoyed your stay with us and that our team was so welcoming. We hope to see you again very soon. Regards, Andrew Busing Front Office Manager

"When there was no other option"

2
12/11/2016

Adequate hotel, near downtown. During one of those weeks when all hotels were booked, this is where I ended up. It was a room, with a bed, and was clean and quiet enough for the one night. Good value, no complaints.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Bailey_Von_Schnauzer, Thank you for taking the time to share a review on Trip Advisor. Your feedback is appreciated. We are happy that you enjoyed our hotel and found our accommodations to be of good value. We hope that you will choose to stay with us again soon. Regards, Andrew Busing Front Office Manager

"Good accommodation close to city hall"

4
10/11/2016

Underground parking, very clean and good staff who enjoy helping customer. The breakfast were good but more selection for protein ( just scramble egg maybe hard boiled egg) but would not stop me to go back

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Joseeprefercamping, Thank you for taking the time to share a review on Trip Advisor. We appreciate your feed back regarding breakfast and the parking. We are happy that you enjoyed your stay with us and look forward to you joining us again. Regards, Andrew Busing Front Office Manager

"Service"

4
10/11/2016

No complain for my stay, everything was perfect. I recommend friend to stay to this Hotel. the room is clean, bathroom,... however when you are steeling you can hear people in hall way. I did enjoy the stay I wish I could have more time to be spend in this hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Francoise K, We are pleased to hear that you enjoyed your stay with us. We would like to thank you for taking the time to share a review. It's very much appreciated. We're sorry that you were able to hear traffic in the hallways from your room. We hope that this did not detract too much from your stay. We look forward to welcoming you back on your next stay. Regards, Andrew Busing Front Office Manager

"Average accommodations; poor breakfast"

3
09/11/2016

Room was average for this level and price range. Easy check-in/out. Underground, secure parking is a plus. Free breakfast was poor compared to Holiday Inn, Holiday Inn Express. If you're only looking for a place to sleep, you're probably okay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mirko J, Thank you for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are happy to hear that your arrival was positive but saddened to learn that your breakfast experience was not the same. We always welcome suggestions from our guests on how to improve. We hope that you will try us again soon. Regards, Andrew Busing Front Office Manager

"4 days couple getaway vacation"

5
07/11/2016

We booked this hotel for 4 nights and decided to treat ourselves with a king size bed suite. Comfortable and lots of space which was very important for us, espacially having the bedroom seperate from the living room space. It actually came in handy to have the microwave and mini fridge since me and my boyfriend eat and sleep at different times. I could snack if I woke up early without disturbing his sleep (I have a lot of insomnia due to being pregnant) Check in was brief, easy and straight to the point which was a plus for me. Continental breakfast was included and had no trouble with the food choice. Yogurt, scrambled eggs, toasts, english muffins and bagels. Some mornings we had bacon, ham and sausages, waffles and French toasts. We actually enjoyed going to the Musée de la nature just next door tot he hotel. Lots of vietnamese restaurants, couple of Tim Hortons, pubs, and restaurants around. If you want a relaxing vacation, this place is a no brainer in my opinion.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear hitokiri_ookima, Thank you very much for choosing to stay with us. We very much appreciated having you as our guests and thank you for posting a review. We are pleased that you enjoyed your suites as well as the breakfast and other amenities that we have to offer. We hope that you will join us again soon. Regards, Andrew Busing Front Office Manager

"5 night's of seeing the sites in Ottawa"

5
04/11/2016

The 4th floor room was clean and comfortable. The breakfast selection was excellent! the staff were very helpful in showing us the best way to get where we wanted to go. They were accurate in the estimates on the time needed. The location was great in that one day we never used the car. We walked to the museum around the corner and spent the better part of the day there. The are also many restaurants within a short walk of the Hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear gwb_176 We are so happy to hear that you enjoyed your stay with us and were able to take in some sights and sounds of our neighborhood. We appreciate the feedback you provided to us. We always enjoy hearing from our guests. We hope that you will come back and join us again soon. Regards, Andrew Busing Front Office Manager

"Good accomadtion in Ottawa!"

4
02/11/2016

We were guest in this structure during our journey in Canada and apart from what somebody could expect from outside, the hotel is really good, modern and the rooms are very confortable. the breakfast is various but the room is not so large. I suggest to book parking before in order to avoid to take the car in a parking far from the hotel and without control. The hotel is about 20min far on foot from the centre.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear SuperSam88, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are thrilled that you enjoyed your stay with us. We are happy that you were able to take advantage of our parking and that it worked for you. Unfortunately we are unable to book parking in advance however we are pleased to register guests as they check in. We hope that you will join us again soon when you are next in Ottawa. Regards, Andrew Busing Front Office Manager

"Exceeded My expectations !!!"

5
01/11/2016

From the moment of arrival,until the departure all staff was smiling,warm friendly and went out of their way to help and suggest with anything that came up. The room was very clean and comfortable. The breakfast was very well presented and kept well stocked at all times even when it was crazy busy.Most attractions to visit were a very reasonable cab ride. Would definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear sqbubby, We are thrilled that you enjoyed your stay and that you took the time to place a review on Trip Advisor. It's so wonderful to hear that our hotel suited your needs and that you enjoyed all that we had to offer. We look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"short visit"

5
29/10/2016

had a very nice time. hotel was clean and inviting. room was spacious and comfortable. breakfast was included and we had no complaints with the food. not right down town but close enough to get there easily.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear amanager18, Thank you very much for sharing a review on Trip Advisor. We are glad to hear that you enjoyed your time with us. We hope that you will join us again soon. Regards, Andrew Busing Front Office Manager

"Great Hotel in downtown Ottawa"

5
28/10/2016

Just a few steps from the Museum of Nature and close to many restaurants on Elgin street. Spacious clean rooms. Very quiet. Friendly, polite and helpful staff. When we mentioned that we had trouble parking the truck in the garage, they offered us an alternative. Strongly recommend this hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Michel M, Thank you very much for your recommendations and thank you for staying with us. We appreciate you taking the time to provide us with feedback about your stay. We are so glad that you enjoyed your time with us and that we were able to offer you an alternate parking option for your truck. We hope to see you again on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Disappointing for such a highly rated hotel"

3
27/10/2016

The location was great, fee charged for parking under the hotel (ours was complimentary because of a problem with our first room) - free parking is available off-site. We had booked ahead and given guaranteed room reservation - arriving in the evening and we were allocated to the last available room - this was the big mistake - that room smelt awful and we think it had bedbugs (my wife was bitten) I was in a different bed. On entering the room we had complained about the smell but no other room was available - the hotel relocated us after breakfast the very next day. The new room was much better although it still had a slightly strange smell. The hotel does not fit my idea of a suite hotel - it is a single room with a small 'kitchen' area - sink, fridge, microwave, dishes and cutlery, pod coffee maker with coffee pods and tea bags. The hotel info does not make that clear. Other suite hotels that I use always have a separate bedroom and living/dining area.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear DandYMyhw2015, First off, I would like to thank you for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. Our team works hard each and every day to ensure that our guests have a positively memorable experience. In your case it would seem that we fell short of that assurance; and for that we're truly sorry. We're sorry that you were given a less than desirable room but I was happy that we were able to make it right the following day. I have informed our Executive Housekeeper so that he is aware of your experience and to investigate. I would welcome a further opportunity to discuss your stay experience further. At your leisure, I can be reached at [email protected] or directly by phone at 613.288.0986. I hope that you will chose to stay with us again so that we may provide you with a superior experience, so many of our guests have come to love. Regards, Andrew Busing Front Office Manager.

"Great place to stay!"

5
26/10/2016

We were in town for a wedding, and booked a suite so our daughters could be with us. The king bed, and the sofa bed, were very comfortable. The hotel was exceptionally clean, and all staff were very friendly.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear kjl608, We hope that you enjoyed the wedding that you attended. Thank you very much for choosing to stay with us. It was great to have you as our guests and thank you for taking the time to provide us with your feedback. We are thrilled that you enjoyed your Suite and that our staff were friendly. We hope to see you again very soon. Regards, Andrew Busing Front Office Manager

"Ideal for families."

5
26/10/2016

Whenever I visit Ottawa, my family and I always stay at the Best Western Suites. The location is excellent, the staff are very friendly, and the rooms are spacious, clean, and perfect for relaxing in. There is something very unique that is worth mentioning: My wife and I typically put our small children in the bedroom while she and I take the pull-out couch in the living area. To be honest, we've never slept on a more comfortable pull-out. When you're staying for several nights in a row, this level of comfort is critical. If possible, we would love to buy a new one for our spare room at home! Keep up the great work, team. We'll see you again next time we're in Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Chris R, We would like to thank you for your continued loyalty to our hotel. It's so wonderful to have you back each and every time that you visit Ottawa! Even more pleasing is that you thoroughly enjoy our hotel, staff and your Suite. As you mentioned our pull-out sofas are a hidden gem! Our guests always rave about them, as do you! We are more than happy to provide you with the brand of sofa and perhaps point you in the right direction. Simply let us know. Thank you again for taking the time to share your review and we look forward to inviting you back! Regards, Andrew Busing Front Office Manager

"Good place to stay."

4
24/10/2016

We had a room on the 6th floor, and although it faced a busy street, when the window was closed it was very quiet. Everything was very clean and quite comfortable. Lots of towels.The Wifi was quite good. The staff were very friendly and helpful. Underground parking was convenient and although there is a fee, it was not exorbitant. This hotel is within easy walking distance of the Parliament buildings, many other interesting sights, good restaurants and shopping. There was a small in-room kitchenette that was surprisingly well equipped.The free breakfast offered had a number of different options, enough to suit most every taste. We would definitely go back.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Engie01M, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests and we are very glad to hear that you enjoyed your stay. We will share your review with the whole team and look forward to seeing you again on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Very Lovely Stay"

5
23/10/2016

I came to Ottawa for work. It was so nice that the hotel was situated a few minutes walk from where I had meetings and major streets for banking services, grocery and restaurants. The complimentary breakfast offered a good selection and the housekeeping was impeccable. Very nice and friendly staff. Conducive sitting area in the lobby. I particularly liked that I looked forward to going into my room at the end of a busy day because it was quiet and the bed very comfortable.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Gift M, We were glad to have you as our guest. Thank you for taking the time to provide us with your feedback on your recent stay. We always enjoy hearing what our guests have to say. We are thrilled to hear that you had an enjoyable stay. We will share your comments with our Service Team. We hope to have you back as our guests again soon. Regards, Andrew Busing Front Office Manager

"Very comfortable hotel and friendly staff"

4
22/10/2016

I stayed at this hotel for two nights. It was very comfortable and within walking distance of many sites to see. The staff was very helpful, and the breakfast was better than average. The reason I did not give this hotel give stars was because the bed was not very comfortable plus the air conditioner is very loud and annoying as it goes off and on all through the night. But, they do have a pillow menu! lol

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear myslef, Thank you for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are thrilled to hear that our staff was helpful and that you enjoyed the breakfast but troubled to hear that you did not find your bed to be comfortable and were disturbed by the air conditioning unit. Our Service Team is available 24 hours per day and we are always happy to assist with any issues that are troubling our guests. I would welcome a further discussion regarding your stay if you wish. I can be reached at [email protected] or by phone at 613.288.0986. We hope that you will join us again soon and look forward to your return. Regards, Andrew Busing Front Office Manager

"Wonderful!"

5
20/10/2016

Great staff at reception. Nice clean, comfortable rooms. Extremely close to where are wedding reception was held. (Museum of Nature) Would highly recommend this hotel, and would not hesitate to return.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear mamcsh, We are so thrilled to hear that you enjoyed our hotel and it's location. Thank you very much for taking the time to share a review on Trip Advisor. Its truly appreciated. Thank you for your recommendations and we look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"Stay at Best Western Ottawa"

5
20/10/2016

Very nice hotel, well maintained and very clean. Location is perfect for meeting people on Elgin Street at one of the numerous restaurants. Room was spacious, elevators were fat and I think new. Underground parking is a bit cramped but all downtown hotels are the same for this.

"A nice walk up to the market"

4
18/10/2016

The day starts with an ample breakfast served in the dining room - it's all free. Lots of newspapers and TV screens to peruse as you enjoy a full hot breakfast with unlimited everything. About a 20-minute walk up OConnor St brings you to Baytown Market with a large variety of art and food products (more food?) at decent prices. Parking there - forget it. Leave your car in the garage at the hotel for just $19 daily - worth it. To go out further like say, nearby Gatineau, just drive past the Parliament buildings along Sussex to visit Rideau Hall grounds, RCMP musical ride exhibit, and the museums. All very interesting, and either free or low admission. The hotel is clean, nice rooms with TV, relaxing and comfortable. Staff are helpful and well-informed as to local sights. Two nights with all taxes came to $399.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ginzalites, Thank you very much for your thorough review on Trip Advisor. Your detailed review will allow other guests looking on tips about where to stay in Ottawa will be able to read your review and make an informed decision on where to stay while in Ottawa. Hopefully it will be the Best Western Plus Ottawa Downtown Suites! We are so glad to hear that you enjoyed your stay, suite and breakfast. It sounds like you were able to amply explore our City and that's wonderful to hear. We look forward to inviting you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Our stay at the Best Western in Ottawa"

5
18/10/2016

Great experience at this Best Western in Ottawa. Friendly and helpful reception. Clean rooms and very comfortable bed and pillows. Location ideal with walking distance to many popular Elgin Street restaurants. Highly recommended.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Colette R, We are so thrilled to hear that you had a great experience at our hotel. Thank you for taking the time to share a review. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Good value, good staff"

4
17/10/2016

Hotel is in a good location, . Staff very helpful with all requests.We were able to change rooms easily with no additional cost. I had difficulty with the bed as it is a platform and I am short. I had to use a chair as a step-stool, quite the adventure. Lighting in the room, as in most hotels, is inadequate.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear M W, Thank you very much for taking the time to share your review on Trip Advisor. We appreciate hearing from our guests. We are happy to hear that you enjoyed our hotel and your stay with us but sorry to hear that you had struggles with the height of the bed. I have informed our Housekeeping Manager of your concerns so that he is aware. We hope that you will come and join us again soon and look forward to your visit. Regards, Andrew Busing Front Office Manager

"Fantastic Stay"

5
17/10/2016

Clean, comfortable, spacious room. Friendly, approachable, helpful staff. Convenient location within walking distance of great restaurants and casual dining. Easy 15-30 min walk to Parliament and markets. Wide choices available for breakfast. Overall a wonderful stay. Beautiful city! We loved our stay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Meredith M, Thank you for taking the time to share a review on Trip Advisor. Your feed back is very much appreciated and we always look forward to what our guests have to say. We are so pleased to hear that you enjoyed your stay with us and it sounds like you were able to experience some sights and sounds of our neighborhood. We hope to see you again soon! Regards, Andrew Busing Front Office Manager

"Excellent location"

4
16/10/2016

Four of us shared a room and traveled to Ottawa to visit the museums and eat the local cuisine. Was not disappointed. Directly across from the Museum of Nature which was a huge plus. We walked everywhere from this hotel. Friendly staff and very accommodating. Great breakfast choices. Only flaw was that we stayed next to a rowdy group that woke me up (my friends slept through it). Other than that, excellent stay!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear oliverflynn, It sounds like you had a great trip to Ottawa! Thank you for staying with us and for taking the time to share a review on Trip Advisor. We appreciate hearing from you. We are thrilled to hear that you enjoyed our location and were able to experience the Museum and our local neighborhood. We're sorry to hear about the noise disturbances but hopefully it was short-lived. Our staff is always available should such incidents arise again. We hope that you will join us again soon. Thank you for being our guests. Regards, Andrew Busing Front Office Manager.

"Nice Place"

5
15/10/2016

Stayed here for only one night but I was very impressed. Location is convenient, staff is friendly, and the rooms were clean. The gym was small but has everything people could need during their stay. It's also worth paying for the underground parking ($19.99/night) as the outdoor parking is a few blocks away ($12.99/night). All in all, very glad I stayed here! Will be back!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Dave J, Thank you very much for sharing a review on Trip Advisor. We very much appreciate hearing from you and how you enjoyed your stay. We are so pleased to hear that it was an enjoyable one and thank you for your continued loyalty. We look forward to your next visit! Regards, Andrew Busing Front Office Manager

"Reasonably price, clean, and comfortable"

4
14/10/2016

Clean, comfortable, quiet, & reasonably priced compared to other hotels....and it included a breakfast that was pretty good with a variety of foods. The location was good...too bad they charge extra for parking!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear TobyMontreal_Canada, Thank you very much for your review. We sincerely appreciate hearing from you. We are pleased to hear that you enjoyed your stay and enjoyed your breakfast. As for the parking it is common place for hotel of our similar size and location to charge a nominal fee for the parking. Parking space in downtown Ottawa is at a premium and by not including it in the rate allows us to offer a lower rate to the guest, the majority of whom do not travel to us via car. We understand your preference and hope that it will not deter you from coming back to see us again. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"The Best!"

5
13/10/2016

WOW1! an amazing hotel, The staff and the amenities are top notch. The suite was so clean and comfy. The bed was dreamy, and the linens were heavenly. We have stayed at about 25 hotels this summer and this was one of the best!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear LylaG3, Wow! Thank you! We very much appreciate your enthusiastic review! We are so pleased to hear that you enjoyed our hotel, amenities and our staff were "top notch". Thank you very much for taking the time to let us know. We hope to see you again soon! Regards,

"Great location in a wonderful city"

5
12/10/2016

Our room was very nice with the well stocked kitchenette being a bonus. The hotel was centrally located,quiet and staffed with friendly knowledgeable people. Breakfast was excellent. On our next trip to Ottawa we will stay here,without a doubt!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear boysxthree2016, We very much appreciate your review. Thank you for taking the time to share your thoughts about your recent stay with us. Our staff always enjoy what our guests have to say. We are thrilled to hear that you enjoyed your accommodations and our neighborhood. We look forward to welcoming you back on your next visit! Regards, Andrew Busing Front Office Manager

"good location"

5
10/10/2016

The room was a bit smaller than I expected. Other than that, everything was perfect. The location's super convenient, if you want to explore the city of Ottawa on foot. I bought the Nordik Spa-Nature package. The spa experience was amazing, and the hotel's just a few minutes drive from the spa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear vakaei, We are so pleased to hear that you enjoyed your stay with us and your Spa getaway. Thank you for taking the time to share your review on Trip Advisor. It's wonderful to hear as well that you had a great experience at the Spa. It truly is an oasis! We hope that you will join us again soon on your next visit and look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Great hotel, good location"

4
06/10/2016

Stayed here for just the one night as part of a Eastern Cities tour. Our room was a well furnished suite with small kitchenette, the beds were comfortable, the room spotlessly clean with plenty of towels. The hotel is about 15-20 minutes walk from the Parliament buildings, in a quieter part of town. Reception staff were efficient and friendly and the in-room WiFi fast and reliable.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mike M, We very much appreciate your review on Trip Advisor. It's always a pleasure to hear that our guests have enjoyed their stay with us. Thank you for taking the time to share. We're thrilled that your Suite and amenities worked well for you. We hope that you will come back and join us again soon on your next trip to our Nation's Capital. Regards, Andrew Busing Front Office Manager

"Seeing beautiful Ottawa"

4
04/10/2016

We are visiting various Canadian cities and stayed at this hotel. It met our expectations in all areas. The location was a bit far from the Parliment and other government buildings but other than that give it a go.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear usmc63m, We hope that you are enjoying your cross-Canada tour and we are pleased that you chose to include our hotel in your travels. Thank you very much for taking the time to share your thoughts. We always appreciate hearing from our guests. It's wonderful to hear that our hotel met your expectations. We look forward to seeing you again if your travels bring you this way! Regards, Andrew Busing Front Office Manager

"Ottawa vacation"

5
03/10/2016

The staff was very helpful, and answered all questions about places to eat and things to see. Located within walking distance to many restaurants. Rooms were very clean and large. Breakfast featured a wide variety of things to eat. Would recommend this hotel to any one travelling to Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear blain m, Thank you for taking the time to comment on your stay. We always appreciate hearing from our guests on Trip Advisor. Our staff will be so pleased to hear that they were helpful for you assisting you in locating a place to eat. We thank you for your recommendations and look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Ottawa Stay"

4
03/10/2016

Great location for wedding we were attending at nearby museum. Walking distance to Elgin Street with great restaurant choices. Nice breakfast in the morning, overall great place to stay. Would stay again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear lorieh991, We are so pleased that you found our location to be convenient. Thank you for taking the time to share a review on Trip Advisor. We are pleased that you enjoyed breakfast and look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"Comfortable and friendly stay"

5
03/10/2016

Our spacious and comfortable suite was on the 8th floor overlooking the Canadian Museum of Nature (a cool building but the only attractive thing in view). Furniture included a sofa and chair, small desk, large dresser, and a king-size bed with a nightstand. Bath with jet-tub, long bathroom counter. A tiny nook in the wall that contained a microwave, small fridge, sink, coffee maker, and cabinets with dishes. Two large-screen TVs. Wi-fi always worked well. Very clean. Quibbles: only place for towels was a rack INSIDE the tub/shower! Jet-tub worked but in a limited way (on/off switch was the only button that had any effect and some of the jets were not working). The bed had only ONE nightstand; nothing for the person on the other side. The rooms had the dullest colour palette ever: so much beige! Tan. Ecru. Thank goodness the coffee table was brown—that's as close to a splash of contrast there was. (Even the lousy wall art was beige.) Indoor parking $20 per day. Told there was a lot several blocks away but never went looking for it. Breakfast was not bad (but not great) with some variety. Seemed odd that coffee and tea were not available at more times throughout the day, but I guess you were expected to make it in your room. Service was almost always excellent. (One guy was dour, but the rest of the staff was a pleasure.) Easy walk to Elgin Street; farther to Rideau canal or to downtown. We found the neighbourhood of the hotel itself a bit like our room's decor: inoffensive but forgettable. This hotel is overall a very good choice.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kazoiks, Thank you very much for your thorough review on Trip Advisor. We always appreciating hearing from our guest. We're very sorry to hear that you had some challenges with your stay. We always want to ensure our guests have a top-notch experience and enjoy all aspects of our hotel and neighborhood. I would always welcome an opportunity to discuss your stay further. At your leisure I can be reached at [email protected] or by phone at 613.288.0986. Thank you again for sharing your comments and I hope that we will have an opportunity to welcome you back in the future. Regards, Andrew Busing Front Office Manager

"clean and friendly hotel"

5
02/10/2016

my husband & i were very impressed with this hotel . A quiet location & not far from the bus & eateries .Room was very spacious and clean.service was excellent with a very friendly and accommodating staff,specially Amina,who helped us a great deal.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear soyaya49, We are so pleased to hear that you and your husband enjoyed your stay with us. Thank you for taking the time to share a review on Trip Advisor. It's wonderful to hear that Amina helped you out. She will be so pleased to hear that. We look forward to seeing you again in the future. Regards, Andrew Busing Front Office Manager

"Excellent hotel"

5
02/10/2016

This hotel was recommended by colleagues, was very clean, staff were friendly, professional, very helpful. The room was clean, and well maintained. Comfortable bed, plenty of pillows and linens. I would recommend this hotel to friends and colleagues. I would definitely stay again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kelly Lynn W, Thank you very much for taking the time to share your review! Your thoughts are appreciated and we are pleased that you enjoyed your stay. Thank you for your recommendations to friends and family. Recommendations are the biggest compliment! We look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"Credit where it is due!"

4
02/10/2016

Stayed there on government business last week as my regular supposedly higher end choices weren't respecting normal rates and gouging during busy season (go figure). I came upon this location by chance and was pleasantly surprised. Parking and registration were fast and smooth. Even though it was a 14 minute walk from my meetings, I actually enjoyed doing so as it allowed me to unwind / get a chance to exercise and discover the neighborhood (found nice historic Italian restaurant at corner of O'Connor and Somerset). Unlike so many other places the iron/ironing board both actually worked! My room was clean, spacious and quiet except for the noisy bathroom ventilator which was promptly fixed at my request. Felt like I had my own fashionable downtown pad. Nice view of the museum of natural history beside the hotel. Kitchenette was awesome! Morning was made easier with free breakfast with good choices and enough seating. My only complaint is that there was only one ice machine in the basement which was inconvenient after a long day- one every other floor or so at minimum folks! I will definitely recommend this hotel and be glad to return.

"Great location, good value, vegan friendly-- overall a fine choice"

4
30/09/2016

The staff were unfailingly helpful and friendly, the rooms were clean and well appointed, the location was two blocks from nice restaurants, the bed was super comfortable, and the location is peaceful and quiet despite the proximity to downtown. I loved having a fridge and microwave. I very much appreciated that there were two non-dairy milks offered at breakfast, along with the usual fare. That's a must for vegans and for people with lactose intolerance, but most hotels don't think of those people.

"Excellent choiceI"

5
30/09/2016

We had one night to spend in Ottawa and wanted a quick view of the sights! I debated hotel choice but chose this one based on price, location, and suite. I was not disappointed. It is very easy to reach from 417. We did not have to deal with any traffic congestion and parked easily. We walked to the Parliament area the first evening. We visited the Byward Market and walked along the locks. The next morning we took a 3 mile walk along the canal and river. The hotel is close enough that one can easily walk to all the major sites. We also enjoyed the fact that is was in a neighborhood and there were local restaurants nearby. I second the praise of the Elgin St. Diner....only 2 blocks away with good carry out. The price was as good as one can get in Ottawa and have a good room. The room was perfect. I requested a quiet room on a high floor and that is what we had. We really enjoyed having the suite. The bed was comfortable, the shower powerful, the internet strong enough, and the Keurig coffee maker was a nice touch. Breakfast was typical of a hotel/motel breakfast. My only complaint is they took away all coffee in the lobby area at 9:30. It would have been nice to have had more later. If we ever return to Ottawa, I would definitely stay here again.

"Off the beaten path, but worth it!"

4
24/09/2016

In the heart of a residential area, this gem is a hidden treasure! Steps away from the Museum of Nature, restaurants, bars and a 12-minute walk to the downtown tourist area. We loved our room, very comfortable, spacious and clean! Staff were wonderful, breakfast good (similar to what you'd find in Holiday Inn Express hotels). Parking was about $20/day (which I thought was high given the area).

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear heartsinvegas, We are so happy to hear that you enjoyed your stay with us. We thank you for sharing your review with the Trip Advisor Community. It sounds like you were able to experience all that our hotel and neighborhood has to offer. We hope that you will join us again soon on your next trip to our Nation's Capital. Regards, Andrew Busing Front Office Manager

"good sleep"

4
23/09/2016

Comfortable bed, clean room and great staff. Location is great. Quite at night, plenty of restaurant walking distance. for the price, it is very good, breakfast included. Parking is getting full pretty quickly.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear emi7007, It was a pleasure reading your review. Thank you for taking the time to share your experience on Trip Advisor. We are very pleased to see that your stay was a comfortable one. We hope that you will come back and join us again soon. We look forward to having you back. Regards, Andrew Busing Front Office Manager

"Wow!"

5
22/09/2016

Huge suite with kitchenette and a room, good housekeeping service, breaksfast is hot and cold with lost of choice, good location to go everywhere by foot, parking available but a bit expansive. Really good quality price hotel .

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Stef o, Thank you for your review on Trip Advisor. We appreciate you taking the time to share your experience. We are so pleased that you enjoyed your Suite and all the amenities. Our staff read all the reviews daily and they will be pleased as well that you were happy with their service. We hope that you will come back and join us again soon. Regards, Andrew Busing Front Office Manager

"Great location"

4
21/09/2016

Stayed at this hotel for the Army Run. The staff were very friendly and accommodating. Breakfast excellent and rooms very clean. Will definitely stay here again as it is in a great location and within walking distance to just about everything Ottawa has to offer. Lovely restaurants nearby. We have already booked here for 2017 Army Run, and will make this hotel our "go to" destination in Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear karinvandyke, Congratulations on the Army Run! We hope that you had fun this past weekend. Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests and we are absolutely thrilled that you have booked again for the Army Run in 2017! We will welcome you back then if not sooner! Regards, Andrew Busing Front Office Manager

"Great hotel just out of town but easy walking distance."

4
19/09/2016

Friendly and helpful staff, clean and comfortable room, good breakfast, all in all just what we needed for a short city break. Plenty of things to do and places to eat in the city too. Hotel was on a bus route but we walked everywhere.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Trish R, Thank you for taking the time to share a review with the Trip Advisor Community. We truly appreciate hearing your feedback. We are thrilled to hear that you enjoyed our hotel and your stay with us. Our staff will be pleased to hear that they were able to make a positive impact in your overall experience. We hope that you will come back and join us again soon on your next visit to Ottawa. We look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"comfortable and close to downtown"

5
19/09/2016

We went for a race weekend, looking for affordable comfort and definitely got that. The room was clean and spacious with a very comfortable bed for sleep before the race. Perfect location to walk back to after the race and relax.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jackilyn PW, Congratulations on your race this past weekend! Thank you very much for taking the time to post a review on Trip Advisor. We always appreciate hearing from our guests. We are thrilled to hear that you enjoyed our hotel, Suite and your bed. We hope that you will join us again next year for the same race weekend, if not sooner! Regards, Andrew Busing Front Office Manager

"Good value and quiet"

5
11/09/2016

The hotel is well located next to a lot of good restaurants , within one block .The staff are very knowledgeable as to where the attractions are and how far away . The rooms are large and ours had a fridge and wet bar . The desk staff had pre packaged ice in a large cooler along with some microwaveable meals for late arrivals which I thought a nice touch . The breakfast was good and included . As usual the bed was great .

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Stan A, Thank you very much for taking the time to share your review on Trip Advisor. We always appreciate our guests taking the time. We are thrilled that you enjoyed your suite and were able to take advantage of the meals that we have in our store. We look forward to seeing you on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Great location and amenities make this a winner"

5
10/09/2016

Stayed here after riding the Greyhound bus from Kingston and it was about a 12 minute walk. The location is quite good -- just across the street is the Canadian Museum of Nature, plus there are many restaurants, bars and services less than a 10 minute walk away along Bank Street and Elgin Street. For people who like to run, it is very easy access to the canal path and you can easily do any number of loops along the canal and through downtown to arrive back to the hotel. The hotel itself is quite good, especially the complimentary breakfast each morning. Food was restocked regularly and there was good variety. The room was well appointed, with a small fridge, microwave and coffee maker. Room was clean and we had no issues during our stay. Overall it was a great property to stay at and we got good value from the price we paid.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear travelcommons, We are thrilled to hear that you enjoyed your time with us and that you were able to explore the neighborhood. We love our location and are happy that you did too! We look forward to seeing you again on your next visit to Ottawa! Regards,

"Great family getaway"

5
06/09/2016

The hotel is away from all the noise and congestion of downtown core. We still walked to all the attractions we wanted to see. The staff was very friendly and helpful. We will definitely stay here again.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Julie B, Thank you very much for taking the time to share a review on Trip Advisor. We always enjoy hearing from our guests. We are thrilled that you enjoyed your stay with us and that you found our locatin convenient for your needs. We look forward to seeing you again and thank you for your loyalty. Regards, Andrew Busing Front Office Manager

"Very good stay , comfortable and clean just minutes from Parliament hill"

4
06/09/2016

Family of 5 stayed two nights in a standard suite . Has separate bedroom with king bed, comfortable pull out couch and they supplied a cot for no charge. Even with the cot the room had lots of space Room was clean and modern. Has mini fridge, coffee maker and microwave. if you wanted to eat in room it has all the glasses dishes etc. Hotel includes a continental breakfast which was very good The hotel is under 10 minutes walk from Parliament and one block from Bank st with lots of mid priced restaurants to choose from Staff were very friendly. Has underground parking but I had a trailer so had to park offsite 2 blocks up the street Has small gym but no pool . Excellent hotel and zero complaints. will definately stay again

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear sorrenson, We are thrilled that you and your family enjoyed your suite and our hotel. Thank you for taking the time to post a review. We truly appreciate it. It sounds like you were able to experience all that our hotel has to offer and were able to explore our neighborhood. We look forward to your next stay with us. Thank you for your loyalty to our hotel. Regards, Andrew Busing Front Office Manager

"Nice hotel, good breakfest"

4
06/09/2016

We do not travel very often in Canada because the hotels and restaurants are not all the wheelchair accessible. This hotel is very nice and clean. It is also a very attractive hotel to stay in. They are wheelchair accessible but they could do much more to make it easier for people with disabilities.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jeff B, We appreciate you taking the time to share a review on Trip Advisor and thank you for being our guest. It's great to hear that you enjoyed your time with us and your time in Ottawa. We appreciate that you found it easy to navigate through our hotel. We do always appreciate hearing any suggestions that guest might have. We look forward to seeing you again on your next visit. Regards, Andrew Busing Front Office Manager

"Poor customer service"

1
05/09/2016

After a long drive we were told there was no parking available on site and the best they could do was offer parking four blocks away or at the funeral home across the street for 12.00 per night. The lady that checked us in really dis to care. Never had such poor service at a best western before and his was the most expensive one we ever stayed at.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Paul G, First off, I would like to apologize for the less than satisfactory experience that you had upon your arrival at our hotel. We always want to ensure that every guest has a welcoming experience and in your case it would seem that we fell short with that assurance. I would welcome an opportunity to speak to you personally about your experience. At your leisure I can be reached at [email protected] or by phone at 613.288.0986. I hope that you would allow us to welcome you back and provide you with a proper experience that so many of our guests have come to love. Yours in hospitality, Andrew Busing Front Office Manager

"Great hotel - two private rooms in one suite"

5
05/09/2016

Stayed at this hotel with 3 other adult family members for one night. Really liked the complete separation of the bedroom and the living room. Staff were very friendly and accommodating. Breakfast was excellent. The downtown location was great. We left our car in the hotel garage and walked everywhere we wanted to go. There was construction on the street where the hotel was located, but our suite on the 8th floor was very quiet and we did not hear any construction noise.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear bha3866, Thank you very much for taking the time to share your review on Trip Advisor. We're pleased that you and your family enjoyed your stay with us and you found your suite comfortable. We hope that you will come back and join us again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Fantastic stay - highly recommended"

5
04/09/2016

Taking my daughter to nearby Carleton University and stayed here three nights. Great in every way! Definitely will be back when we come to visit her during the school year. Hot breakfast, clean well appointed rooms, convenient location. Only they did not have was free parking.

"Poor Location"

2
04/09/2016

Clean and presentable the hotel was, as were the rooms, but to the centre of Ottawa it is a good 20 minutes walk. The hotel was no coffee shop or bar, so after a days sight-seeing, it affords no chill out, without leaving the hotel and looking for somewhere! The breakfast room is too small, many clients wandering around with a breakfast tray unable to find a table and staff slow to clear the tables of those who had already eaten. Within 400m you will find supermarkets, bars and restaurants, geared very much to the younger generation. Would I stay here again? No!

"Great Hotel"

4
03/09/2016

Clean rooms, friendly staff and a great hot breakfast buffet each morning. Underground parking is tight but helpful. Have stayed here various times and will continue to come back again. The best part is that this hotel is just steps from the Natural history museum which is a must do if you can spare a few hours. Thanks to the staff front and back. Even when one elevator was being repaired you never noticed any delays in service!

"Best Western Plus Ottawa Downtown Suites, Ottawa, ONTARIO"

4
01/09/2016

The hotel staff were courteous, knowledgeable and pleasant. Check in was fast and the continental breakfast included offered more than enough choices for a good meal. The location was perfect for the meeting I had in the morning.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Paul M, It was a pleasure to have you as our guest. Thank you very much for sharing your review on our Trip Advisor page. We very much appreciate it. We are thrilled that your experience was a positive one and that you enjoyed your breakfast. We look forward to seeing you again on your next visit to Ottawa! Regards, Andrew Busing Front Office Manager

"Will go back"

5
31/08/2016

Awesome hotel, breakfast was good, they were friendly & the rooms clean. If u also play pokemon theres about 7 poke stops right across the street & its also near everything... Beds & pillows were comfortable & they have a lil snack store in the hotel & will change American money to Canadian money up to $50.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Melanie L, It's wonderful to hear that you had a great time at our hotel! Thank you for taking the time to share your review with the Trip Advisor Community. We sincerely appreciate it. We're glad that our location worked well for you and we look forward to inviting you and your Pokemon back to the hotel on your next visit! Regards, Andrew Busing Front Office Manager

"Clean hotel. "

4
31/08/2016

We stayed for the 2nd time at this hotel. Very clean hotel. Nice room with separate living room and bedroom. Good breakfast included. Only complaint is that the separate bedroom only had a queen bed and not a king. Overall a great hotel. Please note that if you have a large vehicle it will not fit in the underground parking. You will have to park approximately 3 blocks away with pass from hotel.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Blair K, Thank you for staying with us again! We appreciate you coming back to us. It sounds like you had another enjoyable stay. I'm not sure if you were aware but we do offer one bedroom suites with King Beds. They are a $40 preminum from the standard room per night. I belive you would have purchased a Deluxe One Bedroom Suite that does in fact have a Queen Bed. Just something to note for your 3rd visit next time! Thank you for taking the time to share your review. We appreciate it. Regards, Andrew Busing Front Office Manager

"Nice place"

4
30/08/2016

We stayed here for 3 days and were very happy with the hotel. Room was nice and big enough to accommodate our family of 4. Breakfast was good and had a great selection. Parked our vehicle (for a fee) and walked everywhere although it was a little bit far from parliament hill and some of the other attractions we wanted to see.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Christine W, Thank you very much for taking the time to post a review. We always love hearing what our guests have to say. We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip to Ottawa! Regards, Andrew Busing Front Office Manager

"Exactly what we needed"

4
30/08/2016

As always Best Western has the best locations and always seems to be near the places I need to go. This time a good friend and I were heading to Lansdowne Park for the Ottawa Craft Beer Festival and to show him around as it was his first time in the city. Excellent service from check-in to check-out, reasonable parking rate (for Ottawa), and a great breakfast.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Daniel F, How was the festival?! Hopefully you enjoyed it. Thank you for taking the time to share a review on Trip Advisor. We always love hearing from our guests. We are so happy to hear that the location of our hotel worked well for you. We are delighted that your check in and check out experiences were great! We look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"The Best Ottawa has to offer!"

5
30/08/2016

BW Plus Ottawa Downtown Suites has been a favorite of mine since I discovered it 4 years ago. The property is ideally located, walking distance to a variety of restaurants, essential retail outlets and public transportation. The rooms are large, extremely well maintained and very clean. The staff are absolutely wonderful, very friendly and helpful. The complimentary breakfast is one of the very best I have encountered. Will definitely return.

"Decent and middle of the road"

4
29/08/2016

No complaints about this stay, average for the price. A bit of a way out of the tourist centres of the city, but still only about a 15 minute drive. Good customer service, no particular extras but fine.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Brittany G, Thank you very much for taking the time to share your review on Trip Advisor. We are happy to hear that you enjoyed your stay. I see that you mentioned that we are a 15 minute drive from the centre of City, however we are actually 15 mintues walk and central to all of the major downtown attractions. We hope that you were able to walk to the attractions! Regards, Andrew Busing Front Office Manager

"even in renovation, very good service"

4
28/08/2016

when we arrived and saw that they were in renovation, we regretted booking there, but they were the best in letting us feeling home. They gave free parking . the room was very comfortable and clean. Everything was new, mattress, rug etc. the only thing not expected was that the bathroom was small, but clean. people staff were very polite and friendly. when renovation completed it would be a very nice place to stay, but you can go now because no noise before 8 o clock. i would recommend this hotel

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear lindagK2441GE, Thank you very much for taking the time to share your review. We very much appreciate hearing your feedback. As you mentioned that we are currently under renovation I'm curious to know if perhaps this was ment for another property as we currently have no renovations on-going at our hotel. Please feel free to reach out to me directly via email at [email protected] or by phone at 613.288.0986. Otherwise we are thrilled that you enjoyed your stay! Regards, Andrew Busing Front Office Manager

"EXCELLENT SPOT"

5
28/08/2016

I usually stay closer to the Market when I am in Ottawa, but I decided to try a spot a little farther out, although it was only a pleasant 15 minute walk from Parliament Hill. It was a good choice. The suites are very spacious and well kept. The breakfast which was included was excellent. Finally, the staff were very helpful and courteous. In summary, it was very good value.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Tom G, We appreciate you staying with us on your recent trip. Thank you for sharing your review. We very much appreciate the feedback and hearing from our guests. We are thrilled to hear that you enjoyed your stay and the breakfast. We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"Beautiful Stay!!!"

5
28/08/2016

Good location, nice suite room, lots of breakfast staff on hand. Very busy weekend, high traffic, slightly tight location with limited parking (but with additional parking across the street). Front desk friendly, smooth service.

"The right chiose for Ottawa"

4
28/08/2016

Hotel, comfortable, clean, just outside of the noise and the center. The room we're perfect, large, with all confort, the breakfast quite good. The distance to the center is approximately 10 minutes walking.

"Wedding Weeked"

4
25/08/2016

We recently stayed at the Best Western Plus during our wedding weekend as it was at a venue nearby. The hotel was wonderful not just in accommodating us and our last minute needs when we realised we had forgotten stuff, but also our family and friends who were staying there. Rita was incredibly organised and communicative and made sure everything was in order when we arrived. Definitely made a busy weekend less chaotic.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear SDeurloo, Congratulations on your recent wedding! We are so please that we could be a part of your special day. We are thrilled to hear that you had an enjoyable stay. Thank you for sharing your review with us. We truly appreciate you taking the time. We hope that you will think of us when your anniversary and perhaps even stay with us again! You are welcome back any time! Regards, Andrew Busing Front Office Manager

"Best western downtown Ottawa"

5
24/08/2016

Excellent hotel, great location, great staff, easy access to downtown Ottawa. Breakfast exceeded expectations. Good value all around and would certainly return. Near many restaurants and tourist sites.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Rod C, Thank you very much for staying with us and for taking the time to share your review on Trip Advisor. We very much appreciate it. We are very pleased that you enjoyed our hotel and that breakfast exceeded your expectations! We look forward to having you back! Regards, Andrew Busing Front Office Manager

"Wonderful hotel stay!"

4
24/08/2016

One of the nicest and most comfortable Best Western Plus hotel that we have ever stayed at. And the downtown location is very convenient...steps away from the Museum of Nature (a must see) and Bank St and Elgin St where all kinds of shops restaurants and amenities are available. We highly recommend a stay here.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear BWP123, We are so thrilled to hear that you loved our hotel! Thank you very much for being our guest and for letting other travellers know about your stay. We appreciate your recommendations and look forwarding to seeing you again. Regards, Andrew Busing Front Office Manager.

"Great place to stay at"

4
23/08/2016

The moment me and my son walked in, Sherri the Manager greeted us with a smile. She was very helpful and she was very friendly. The rooms were very clean and the beds were very comfortable. It is a 20 minute walk to Parliament Hill/Downtown Core of Ottawa. Also it is 5 minutes from the Food Strip (Elgin St.) where I took my son to St. Louis Bar and Grill for the first time. Overall, I would recommend this hotel other than the fact that the name of the hotel is misleading because it's not EXACTLY DOWNTOWN.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Guest, Thank you very much for your review! We very much appreciate you and your son staying with us and hopefully we will see you again soon. Sherri was thrilled to hear that she was able to be so helpful to you. Its great to hear that you were able to visit some of our neighborhood restaurants, St. Louis's is one of our favourites! We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"Clean and convenient "

4
22/08/2016

Stayed here for just one night on a quick trip to Ottawa. Hotel had underground parking for $20 per night. Breakfast was included. The breakfast room was a zoo! I have never seen one busier. The breakfast was fine. Muffins, fruit, juice...decent. The staff worked quickly to provide seating and replenish food. Comfortable beds as well.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ginnelle E, We appreciate you taking the time to review your stay on Trip Advisor. Our staff always enjoy reading what our guests have to say. We're sorry that you encountered a full breakfast room but happy to hear that our staff took good care of you. We hope that we'll have a chance to see you agian soon. Thank you for being our guest. Regards, Andrew Busing Front Office Manager

"My stay"

4
20/08/2016

I was very impressed with the hotel at how clean it was and what it had to offer. Staff were very friendly and responded quickly to services needed. The front desk staff were very accommodating on a visit that was for a sad family event. Hotel is a short 10 minute walk to downtown, and even shorter to Elgin St. This was not an issue for us, but it would be helpful to work on making easier access to the underground garage. Our room key was supposed to open the garage, but we could not get it working even when it was recoded at the front desk. The front desk was able to buzz us in despite this Thank you for a great stay. I would highly recommend this hotel.

"Excellent location"

5
20/08/2016

We spent 3 nights at this hotel. The location is very good to see all of the attractions in Ottawa. It was approximately at 20 minute walk to Parliament Hill. The hotel location is close to all types of restaurants. We booked a suite which was large and clean. The breakfast was fairly good for a hotel breakfast but as others have noted can be very busy. The staff was helpful with all of our questions and even provided us umbrellas on one particularly rainy day.

"Vacation in Canada"

5
19/08/2016

We stayed one night in this hotel and we appreciated the staff's welcoming. The hotel is near downtown, the room, the bed was confortable, the linen was highest quality, we spent a very good stay, i recommend this hotel

"Fabulous "

5
19/08/2016

Lovely apartment, great staff, good breakfast although the breakfast room is very busy on the weekend. Good location 20 mins walk to parliament hill with a 6 year old in tow. Highly recommended for families, not a luxury hotel but a good solid 3 star nice and clean too

"Enjoyable Stay!"

4
18/08/2016

Stayed at the Best Western Plus Ottawa Downtown Suites in August of 2016. The hotel is in fine shape. Our room was clean and the beds were quite comfortable. The air-conditioner kept the room quite comfortable during the heat wave outside. Breakfast was included with our stay and I was quite surprised to find that it was a complete breakfast with many hot and cold choices. We walked to the Parliament buildings which took about 20 minutes. My only complaint would be the parking garage. It is quite small with cramped tight spaces. To maneuver a GMC Sierra in such tight confines was very difficult. I wasn't aware that there was available additional parking in an outdoor lot. Perhaps Best Western could place this parking information on their website so patrons can plan accordingly.

"Another great stay at the Best Western on O'Connor Street in Ottawa"

5
17/08/2016

I always try to stay at this hotel when I am in Ottawa. I really the enjoy the accommodations here and the staff are so friendly. The hotel is located close to everything. I prefer a 8th floor room with a view of the Museum

"Great location, comfortable beds"

5
17/08/2016

We had a good overnight stay at this hotel. Despite the hotel having temporary computer challenges, server was down, staff were lovely. They gave us a great recommendation for a reasonably priced family restaurant close by for dinner. Delicious.

"Fantastic place to stay!"

5
16/08/2016

This hotel was wonderfully equipped, excellent location and friendly and helpful staff. Would highly recommend staying here. The rooms were very clean and comfortable and a good selection was offered for breakfast!

"Beautiful and well kept "

5
16/08/2016

Great family suite , with jacuzzi! Pullout couch , two TVs, microwave and sink with mini fridge. Also decent breakfast with eggs, French toast, sausage , and cereals. Enjoyed the yogurt with trail mix. Seattle Coffee was decent , with two types medium and dark roast. Located right beside the Nature Museum and manageable walk to Parliament buildings with two kids over 5. Good for exercise as well !

"Clean and spacious"

4
15/08/2016

Hotel was very clean and plenty of room to move around. Lots of utensils in the cupboards but we did not use any because we were there for a very short stay. Breakfast was very good with a wide variety of items. Wifi was good. We liked having a separate bedroom. The surrounding streets were somewhat rundown though.

"Great stay, convenient location"

5
14/08/2016

Located about a 20 minute walk from the Parliament Buildings and the Byward Market. The hotel is between Elgin & Bank Streets which have many restaurants. They are also about a 20 minute walk to the Glebe area which also has many restaurants and shops. Our room was very clean and the breakfast was good. When we arrived my son said it was his birthday that day. We went out that night and when we came back they had a gift bag with treats and games for him in the room. Staff was very pleasant.

"Great Stay"

5
14/08/2016

We were cycling with another couple. This is the second time staying at this hotel and both times we had an excellent experience. The room was big enough, very clean and bright. The hotel is located close to the cycling trail and close to all amenities...the Parliament buildings, restaurants, shopping, etc. Just a great location. The breakfast is very good with lots of choice. It was crowded and sometimes we had to wait in line to t our food; however, this is to be expected during peak season. We were very happy with the underground parking as we knew our vehicle would be safe. Overall, we had a wonderful stay!

"Had a great stay!"

5
13/08/2016

Didn`t expect such a nice, spacious mini-suite and wonderful breakfast buffet for that price (also parking for CAN 20 + tax/night is reasonable). There is a small bedroom/TV. You also get a roomy living area with sofabed, TV, small kitchenette and a comfortable bathroom. Breakfast is included and it was excellent - waffles were perfect also fruit salad and eggs! Staff was very exerted. To Parliament Building you just have to go straight O`Connor Street for just about 15 minutes. They also offer a penthouse level Fitness Center but we didn`t use. This hotel made our stay a special one!

"Top Notch !"

5
11/08/2016

room was lovely , very clean , spacious as were the entire areas that we were in Just a delightful stay , extremely helpful , staff is so knowledgeable & accomodating Underground parking is avaiable for those who need it as we did - everything is so accessible - shopping , entertainment , dining areas - all are within walking distance The coffee bar in the a.m. is a huge aspect of comfort for those in a rush , and the water urn in the front lobby is such an asset to those who are parched after a walk about

"Trip"

5
11/08/2016

I was happy to be at this hotel for five days. The environment and service are excellent. The continental breakfast was excellent but needs to be more diversified. I plan to visit this hotel if I would have the chance to travel again to Ottawa. I would encourage my friends and family members to stay in at this hotel. However, I would advise the Hotel managers and associates to allow guests having a free parking service at this hotel.

"Rude staff"

2
11/08/2016

Staff called us about a noise complaint which was not supported, didnt bother to check with us or question us, it was 11 pm we were just talking between adults, yup talking after travelling for 10 hours! We were stunned to receive a call about noise complain and insulted cause we werent loud at all, when I brought the matter to the clerk at check out the next morning, no apologies was made they simply said that some of their clients are more sensitive to noise! Wow! Lol

"Amazing Service"

4
08/08/2016

The hotel is in a really good location, just around the corner from the museum, which is free after 5pm on Thursdays, which came really handy. It is close to many restaurants and shops and about a 20 minute walk from the parliament building. On arrival, our room was upgraded to a room with a separate bedroom, which was really handy. The breakfast was really tasty and there was a big selection, but it was quite busy at one point, so would recommend getting there a bit earlier. The rooms also come with a kitchenette and dishes, which was helpful! Only downside was the wifi, which was quite poor in our room but decent around the lobby etc. The room was also quite dark but we had a pleasant stay nonetheless.

"A mini vacation in Ottawa"

5
08/08/2016

We visit Ottawa regularly for a few days or two at a time and can always rely on the quality and service of the Best Western Plus Ottawa Downtown Suites. A bonus is the proximity of the Rideau Canal (great if you plan to cycle), and of the downtown area, as well as The Glebe.

"Best Western Ottawa"

3
08/08/2016

We had 1 bedroom closed with a sofa bed. Each room had a big tv, kitchennette with ustensile. coffee in room very good. Breakfast complimentary offered. Great to start the day. Close to Eglin street which have a lots of restaurants and shops

"Getaway "

5
07/08/2016

VERY clean room! Modern furniture. Keurig machine in the room with four pods. Nice free breakfast with lots to choose from (bagels, toast, cereal, hard boil eggs, cheese omelette and ham, yogurt, fruit and more). 20-25 minute walk to Parliament Hill. Parking underground cost $25. Would definitely stay here again!

"Loved the location"

4
04/08/2016

This hotel is located just off the Queensway at the south end of downtown (next door to the Canadian Museum of Nature) in a quiet part of town. Great restaurants close by on Bank and Elgin Street within walking distance. The room was clean and comfortable. The staff were excellent. The breakfast is one of the better chain hotel breakfasts I have had in awhile. I recommend this hotel if you are looking for a place downtown Ottawa.

"a wonderful stay at a new (to us) hotel"

4
03/08/2016

This was our first time staying at the Best Western, and we will be back! It was just lovely, from making the reservation to arrival and our stay. The staff is very friendly and the hotel in perfect condition. We had a ground-floor room, and there was not a peep of noise, just a lovely sleep. Breakfast was the usual hotel-fare, but plentiful and hot. The only caution is that the parking lot is small, and although we found a spot, it was a tight fit, and the parking is pricey at $20/night.

"Clean hotel"

3
03/08/2016

The suite we had at this hotel was okay, the dining room was far too small for the number of guests using it, it was a zoo at breakfast, I thought the breakfast was good. Plenty of choices. We should have done our homework it was not as close as we would have liked, it was far too hot to walk.

"Great Experience"

5
02/08/2016

The Staff was very professional, friendly and welcoming. Room was really clean and comfortable. Continental breakfast was excellent and staff working in the kitchen were very polite and courteous. Location is great and close to all good restaurants and Rideau Canal.

"Excellent benefits"

4
01/08/2016

Very good reception staff including maids when asked something. Just a little difficult to find a place in the underground car park when you come back late at night. Many people in the morning at the breakfast but normal given the period.

"Great Staff, Great Location"

5
01/08/2016

We stay here every year for a week or two attending Chamberfest. Having a suite really adds to the comfort of an extended stay. The beds are very comfortable. The staff are very friendly, helpful and do a great job. They give the impression that they enjoy working here.The suites are very clean and comfortable. The rates are very reasonable for a suite and the location in the more real, as opposed to touristy, part of the city suites us very well. The hotel is very suitable for families and one block from the natural history museum.

"Comfortable, quiet, spacious."

5
31/07/2016

Hotel is close to many restaurants on Bank Street. It's a pleasant, half-hour walk along the Rideau Canal to the Byward Market or Parliament Buildings. Breakfast was slightly above average with a few more options than the usual, but nothing special. Underground parking is about $20 but worth the convenience. Good wifi.

"Was good."

5
30/07/2016

The wifi worked perfectly even on the fifth floor. There was no pool. No shuttle service to the parliament so we had to do lots of walking and from the hotel it's a 30 minute walk. Breakfast was very good there was even seating outside to enjoy the lovely weather. The employees were kind and helpful. You have to pay for parking.

"NIce very friendly hotel."

5
30/07/2016

Staff very friendly, room as expected fro Best Western Plus and breakfast nice. Room nice and clean. Close to local attractions. AC units a bit loud in room but got used to it. Finding spot to stop for initial check-in difficult but underground parking was fine.

"Very impressed"

5
30/07/2016

This was my first time staying at this hotel . I would recommend it to anyone staying in Ottawa . The rooms are very clean. Staff were very friendly, complimentary breakfast was a pleasant surprise. Great stay.

"Should be a 5 star hotel!"

5
29/07/2016

Best Western does it again! We came to Ottawa for a wedding and, in spite of being offered a pretty good rate at the hotel where the bride and groom were staying, we chose the BW Plus. For only a few dollars more we had a Junior Suite and were ten minutes away from the church. Fabulous service, great accommodations, our choice of pillows!!! Seriously, if what was on the bed didn't suit, you could call the front desk for 2 or 3 more choices. Oh my! Our suite had a Keurig, a fridge, a jetted tub, large rooms, really comfortable couch and chair and 2 tvs. Underground parking was expensive but worth it to us. Ok, so there's no pool and the saunas are separate, this should still be a five star hotel!

"A perfect choice"

5
27/07/2016

best quality in town, clean, good personnal, breakfast is very good.Not so much space for parking you're car when you arrived. If you want to have a good time with family it is the place to stay. If you want to have a good time with family it is the place to stay.

"Another comfortable stay away from home"

5
26/07/2016

This hotel is always my first choice when I have to travel to Ottawa. Most amenities are within walking distance; including the Parliament Buildings. The staff always greet you with a smile and love to engage in a little chit chat.

"Exceptional"

5
26/07/2016

The room was fantastic, the breakfast was amazing and the BW staff always went above and beyond the call to assist. Well done everyone! If you are looking for a place to stay where you can park your car and walk practically everywhere (we did) this is the place. We will definitely be back!!

"A wonderful stay!"

5
25/07/2016

My boyfriend and I stayed the weekend of Bluesfest in a Single Kingbed Suite! The suite was lovely-it was very clean and it came with a great view! After all the excitement of Bluesfest we ended up wanting to go home early, and we decided to check-out early, most hotels would still charge us considering we left at 8:30pm, but no the hotel staff completely understood, and didn't charge us any extra fees- not for losing a night from us and not for late check-out! I will most definitely stay at this hotel the next time I come to Ottawa, the staff was great and the hotel its self is right in the heart of the city!

"ottawa in the summer"

5
24/07/2016

We stayed in an executive suite room 804 quiet location at the end of the hall. the king bed was very comfortable we asked and received extra coffee for in room use. the breakfast was really good with a good selection of breakfast items. The downside to the stay was they did not advertise the on site laundry facilities, as we were 7 days into a vacation and would have liked to have known there was a laundry. As it turned out we got this information a we were checking out, so we stayed a couple of extra hours and did laundry which had we known we could have done the evening before.

"Don't use their wake-up call service"

2
19/07/2016

Almost ruined my day, calling me 15 minutes later than I asked. I needed to rush to get the day started, did not even finished my breakfast before rushing out of the hotel. The whole experience was poor. I really don't feel like writing a comment.

"Another great stay!"

5
19/07/2016

Friendly clean & comfy! Great breakfast. Had a 1 bedroom suite again and we were not disappointed with anything. Walking distance to all. Right off the highway. Underground parking a plus. My place to stay in Ottawa!

"Efficient and Comfortable"

4
18/07/2016

I was quickly and efficiently processed; offered the rewards program and reminded of the free breakfast. My room was clean, comfortable and welcoming. Toiletries were up scale and much appreciated. Overall a great stay that delivered on its promise. No surprises.

"Very Nice Hotel"

4
18/07/2016

Great location, clean, very tastefully remodeled hotel with modern features. Would definitely stay here again. Only qualm would be the extra $19/day they charge (not very well stated at time of booking) for parking in the hotel garage.

"Vacation stay"

3
17/07/2016

It was ok a lot of Construction happening at 7am was woken up with them jack hammering the street so much for sleeping. Was nice place and very central. Would probably stay again as our son is going to school there for the next four years.

"Fantastic staff"

4
16/07/2016

The hotel is reasonably priced for a downtown hotel. It is within walking distance to all major downtown attractions. The front desk staff are very professional, cheerful, and helpful. My room was exceptionally clean, which I very much appreciated. I wish that all of the hotels that I stay in for business was as clean as this one. My only complaint was the poor set up of the breakfast area, which could not accommodate the hundreds of people eating breakfast, as this was tourist season. The breakfast room could be larger, and set up more efficiently.

"Nice Stay"

5
13/07/2016

Stayed overnight & enjoyed our stay. Tons to see and do within walking distance. We enjoyed the breakfast very much. Everything we needed was in the room, which was quite comfortable. I think if we return to Ottawa, we would choose to stay at this hotel.

"Best Western Ottawa Survey"

5
12/07/2016

Great place to stay overall. Only complaint was very noisy kids in the hall around 8 am. Woke us up and they carried on for about 10 min. I almost opened the door to say some words to the parents in charge!

"Noisy and needs upgrading"

3
11/07/2016

I stayed at this hotel twice in June. It is a very convenient location for business and has an excellent breakfast offer. The rooms really need an upgrade though. On my first visit, it was particularly noisy and I thought it was due to my room being right next to the intersection. I asked for a quieter room on my second visit and was unlucky to be next to a big group who were staying for a wedding I think ! On my second visit, I had problems getting in the room both days. The access cards didn't work several attempts by reception staff to fix it. Overall, the experience is very average and for the price I can find similar and more modern offers in downtown Ottawa.

"Steps from the Museum of Natural History"

4
11/07/2016

Spacious, comfortable room. Hotel is walking distance to many restaurants.It's a two to three mile walk to Parliament Hill. Museum of Natural History is free after 5:00 PM on Thursday and is right around the corner from the hotel. Breakfast room was crowded and long wait for the elevator during breakfast hours. Breakfast was good.

"No complaints"

5
11/07/2016

I have no hesitation in recommending this hotel. The staff were very friendly and helpful - even going above and beyond to help me out when my plans unexpectedly changed at the last minute - and the facilities were clean and comfortable.

"Faultless stay"

5
09/07/2016

We picked this hotel based on it's location, positive reviews and really reasonable room rates. It was everything we expected and had a thoroughly enjoyable two night stay. Staff were extremely friendly and approachable, Rooms were a reasonable size and the little kitchenette is a bonus, especially the coffee pod machine. Breakfast was plentiful with both hot and cold options, the takeaway mugs are a great idea, allowing you to take your coffee with you if you are short on time in the morning! 15 minutes walk and you are at the parliament buildings and only 5 minutes from the bars and restaurants on Elgin St. Wouldn't hesitate to stay here again, faultless stay.

"family stay"

3
08/07/2016

In general the stay was ok, however, we suffered from the water shutdown, and lift suspension at the same day, which scared the kids a lot. The parking was inconvenient. The breakfast has very few options.

"Frequent business trips to Ottawa"

5
08/07/2016

My stays at the Best Western Plus Ottawa - Downtown Suites are very frequent, and often require me to be there for more than a week at a time. Although home is always the best place to be, the staff at this hotel make my stays pleasant and comfortable with their wonderful hospitality. The cleanliness, location and amenities of this hotel are paramount and I have recommended this establishment to many of my friends, family and colleagues who now share my opinion!

"Great Location, Super Friendly People, Spacious Rooms for the Whole Family"

5
07/07/2016

This was the second visit to the hotel and the high standards set the first time were repeated again. It was Canada Day weekend and the hotel was super-busy, yet the staff maintained an incredibly high standard of friendliness, patience and competency in every way. The complimentary breakfast in this hotel is fantastic and food is replenished quickly by staff, who also take care to ensure that the breakfast room remains as clean at the end of the breakfast time as at the start. The family suites are huge and easily accommodate a family (even when an additional cot is put in the room) without having to trip over each other. The hotel is easily walkable to all major attractions in Ottawa OR Bank Street (a block away) is one of the main bus routes through downtown with buses every few minutes. Without hesitation, we would recommend this hotel 100%.

"great hotel and service, would recommend and stay again"

4
06/07/2016

My family and I stayed at the hotel for only one night in July 2016. The hotel was nice and clean and service was very pleasant. Our room included a kitchenette which was well stocked with utensils and convenient. Free wi-fi is available and at a decent speed. Their parking lot was full but free parking is available on the street on the weekends. The free breakfast was nice and simple. Available from 7:30 - 10:30. Toast, eggs and cheese, bacon, cereal, oatmeal, fruit, yogurt, coffee and tea were all available. Unfortunately, there is no pool but there is a YMCA down the street. Located across from the Canadian Museum of Nature and about a 15-20 minute walk from Parliament Hill. Overall a very nice stay. I would recommend it to others and when visiting Ottawa, I would return.

"Great Canada weekend"

5
05/07/2016

Great place to stay while visiting for Canada Day. Tyler was very helpful with any questions we had. Breakfast was fast and pretty good. It was very busy and the staff did a great job keeping it clean.

"Great, comfortable hotel"

4
02/07/2016

Stayed here for 2 nights on our trip up the Windsor corridor. Lovely hotel, quick and efficient check in. Room was spacious with small kitchenette area (if you want to prepare microwave meals) and coffee station. Queen bed was very comfy and lovely linen. Bathroom very clean. Breakfast was fine, but very unorganised.. It was like feeding time at the zoo! Plenty to choose from and good selection of teas/coffee. It probably needs a select timing system for guests for it to work efficiently. There is also not not seating available. (Granted we did go during Canada day celebrations, so it's probably more busier then usual) Staff were friendly enough to offer us advice on Ottawa. It's about 15-20 mins walk to Parliament Hill. So pretty close to all the main city stuff.

"Good option for downtown Ottawa"

4
30/06/2016

Stayed one night before taking flight from Ottawa. Close to Bank Street and Ottawa Y. Breakfast included was good. This suite hotel is a good option to more expensive hotels closer to Parliament. Walking distance to lots of restaurants. Will definitely stay here again.

"Fantastic stay."

5
30/06/2016

We rolled in after a hot long ride on our Harleys. Pulled in and met Tyler. He was very polite and accommodating to us. He answered all our questions,gave us dinner coupons. Suggested great things to see and do.he could not do enough for us. We had a beautifully decorated comfortable rooms. This hotel was fabulous. The people were great. Breakfast was very yummy and a good variety. All the employees were very well dress and polite. This is what hotel is suppose to be like. I hope the rest of our trip is as good as this best Western. Thanks guys.

"Very Good"

5
29/06/2016

1 day stay. Nice room. Free wifi. Comfy bed. Clean bathroom. Friendly reception. Nothing fancy. But you get everything you need. Walking distance to downtown. I love this type of functional well-kept hotels. I guess I found my hotel in Ottawa close to the centre.

"Sad Occasion"

5
28/06/2016

I chose this hotel because it was across the street from the funeral home where my son laid in rest. I had booked it late at night in my exhaustion and grief. When we arrived I was amazed at the courteous and efficient staff. The suite came complete with living room, kitchenette and bedroom which the website pictures did not do justice. The breakfast each morning was also plentiful with hot and cold options and a pleasant staff member. I would definitely stay here again, hopefully under better circumstances the next time.

"Second stay here and was awesome."

4
28/06/2016

Lovely place which specializes in suites! You can't go wrong with this hotel. Everything is first-class and top notch. Breakfast included is top of the line, with fresh fruit salad, hot items, etc. We will certainly come again.

"Awesome!"

5
27/06/2016

From the moment you check in, the staff makes you feel like you are the best visitor they have ever had. Our room was a suite. Nice layout with a kitchenette styled area. Sink, fridge, microwave, dishes etc. The air conditioning was new, easy to use and effective. Breakfast was included and they had everything that you would want for breakfast. If you missed it (over by 9:30) you could pick up a bottle of water, granola bar and fruit at the front desk for no charge. We stayed for 3 nights and loved coming home in the evening. Staff were awesome! Parking underground or just a few blocks away for larger vehicles. (our truck was too high for underground)

"Excellent stay at Best Western Plus Ottawa Downtown Suites"

5
27/06/2016

This hotel is in a great location, close to Starbucks and the Canal. The breakfast supplied was great with lots of variety and the room was clean. The staff was happy and helpful. I highly recommend this hotel.

"Did not disappoint!"

5
26/06/2016

We were in Ottawa to sight-see for 4 nights, and tend to go with Best Western. Sometimes we use airmiles, sometimes we don't. This one we used points. Very comfortable hotel, great staff (special mention to Jessica!), and great breakfast (I liked sitting out on the patio to read the paper). Close to Elgin which has great restaurants and pubs, e.g The Sir John A, the Lieutenant's Pump. Close to other nice restaurants too! The rooms have a tiny "kitchenette" (fridge, microwave, glasses, dishes, cutlery), and to that end, there is big Loblaws not too far south of the hotel, as well as an nice independent grocery nearby on Banks. There is also a liquor store nearby on Banks. It was an easy and interesting walk downtown to Parliament Hill (I think 1.5 km one way, but I like to walk). I can't speak on parking, as we took the bus from the airport, and walked mostly everywhere (best take a cab if going to the train station-easier, and about $11.00).

"Hidden gem"

4
26/06/2016

We were coming to Ottawa for two nights during our vacation and the hotels I have stayed at in the past were astronomically expensive for those dates. After some looking around I found this Best Western and although I was initially hesitant due to some bad experiences with best Western hotels in the states years ago, I decided to give it a shot based on the reviews. I'm so glad I did! For half the price some hotels were charging for regular rooms, we got a Queen Suite - living room larger than many hotel rooms, plus separate bedroom and a kitchen area. The hotel was very clean, rooms were very nicely appointed, everything felt above the star level of the hotel. Having a large-size bar fridge and dishes helped when travelling with the kids too. It's not *right* downtown, but it's just over a km away - an easy walk. We walked the few blocks over to the canal and followed that into downtown which made for a great start and end to the days. Every employee we dealt with was exceptionally friendly and helpful as well. We'll definitely come back next time we're in Ottawa.

"Room and area worked for us."

5
25/06/2016

Rooms were clean and well kept. Mini suite, so walking area in room is limited but fine for two people. Beds and pillows very comfortable. Staff at front desk were very welcoming and eager to answer all our questions. Love it when people greet you with a smile. Breakfast was great, plenty to eat. There was no pool, unfortunately. Overnight parking cost a little high but gladly paid it to have our vehicle in a safe place. Would definitely stay there again and recommend to others as well.

"Not in the tourist area, but close enough"

4
24/06/2016

Stayed there while visiting our son and his family. Chose it for the location which is near his. Spacious rooms that are well appointed and clean. Breakfast is included and it is your standard hotel breakfast bar. Staff were very personable and helpful. Too bad we had to check out on the Saturday as the entire property was sold out for the weekend. A block off Bank Street.

"Event weekend"

4
23/06/2016

Great weekend. went too UFC Fight night had a great weekend stay. the hotel staff was friendly and helpful. Location was great everything was in walking distance of TD Center, we enjoyed are stay very much and would do it again.

"Close to major attractions"

5
22/06/2016

This hotel was very clean and the staff were very courteous. The hotel is a block away from the Museum of Natural History. It is a 20 minute walk from the stadium if there is a CFL game. 10 minute drive from the main attractions of Parliament, Supreme Court, War Museum, Art Museum. 15 minutes from the Gov't General's residence. To see Parliament Buildings, Supreme Court, Bytown Market it would be best to park behind the Basilica. There is the city bus that is a block away or one can rent a car at the airport if you wish to be more independent with getting around. Ottawa is a clean city and yet has many interesting shops. Bytown Market is a nice change to walk around and often seen vendors who have made various forms of art. Must try a Beaver Tail, it is so good. Elgin street which is 2 blocks away from the hotel has many restaurants that one can choose from.

"Over night stay"

5
21/06/2016

My husband and I stayed over night in the king suite. Our room was spacious and very clean even had a sitting area , the staff was very friendly. Recommend this hotel if your staying in Ottawa visiting.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cynthia G, Thank you very much for taking the time to post a review on Trip Advisor. We very much appreciate it! We are so happy to hear that you and your husband enjoyed your stay with us and for your recommendations. We look forward to having you back! Regards, Andrew Busing Front Office Manager

"Great breakfast, great location!"

5
20/06/2016

The hotel is conveniently located near shopping, bars and a full range of restaurants. A full hot breakfast is included. I wish I'd had time to visit the Museum of Nature right next door, but I did have time to sit in the park and take in some sun and the beauty of the prairie grasses garden.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Gracee101, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests and the feed back that travellers such as yourself provide. It's wonderful that you were able to experience an attraction within our neighborhood. Hopefully on your next visit to our hotel you'll be able to take in the Museum as well! Regards, Andrew Busing Front Office Manager

"Good location n helpful staffs"

4
19/06/2016

Room is clean, I am at the 508 two evenings from 12-13th June with my family. We requested for 4 bedrooms n the staffs are friendly. The price is reasonable n breakfast is good, no swimming pool but 2 blocks away there is YMCA with a public pool. The sauna room is very clean but little bit small. 4 minutes taxi riding to Chinatown. Lots of eatery over there! I shall recommend my friends to stay there.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear judykwongfungyee, Thank you very much for staying with us and for posting a review on Trip Advisor. We are pleased to hear that you enjoyed your time with us and were able to experience Chinatown close by! We look forward to welcoming you back to our hotel on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"May Long Weekend"

5
17/06/2016

We stayed for one night during the long weekend in May to see the Tulip festival. The room was lovely, it had a sitting room with couch, chair, tv, and desk for writing, and a separate bedroom, so could easily accommodate a family with young children, etc. Everything was very clean and the kitchenette was a nice bonus....fridge, microwave and plates/'bowls and silverware. The hotel is situated in a nice residential area within walking distance to restaurants. Front desk staff very pleasant. Continental breakfast included. Underground parking was available at a cost of $20 per night..the only downfall, otherwise you take your chances and park on the street. Would definitely stay here again!

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Emily C, Thank you very much for taking a moment to share a review on Trip Advisor. We always appreciate hearing from our guests. We are so pleased that you enjoyed your Suite and your time in Ottawa taking in the sights of the Tulip Festival. We hope to see you again soon! Regards, Andrew Busing Front Office Manager

"Great location, helpful staff"

4
16/06/2016

Stayed for two nights in June 2016. Room was very good, as was the location of the Hotel with easy some attractions nearby and many with within walking distance. Staff were helpful, good complimentary breakfast. Would use this hotel again.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Philip B, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate it. We are thrilled to read that you enjoyed stay with us and our close proximity to local attractions. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Perfect location for visitors who are happy to walk 20-30 minutes downtown"

5
15/06/2016

Our room was clean and well furnished, with a very comfortable bed. The suites come with microwave, sink, coffee maker and fridge. Staff without exception were pleasant and efficient. Reception staff were very helpful with local information. We would definitely recommend this hotel, and consider staying here again. There is a good selection of restaurants in easy walking distance.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Helen S, Thank you very much for taking the time to post a review on our Trip Advisor page. We truly appreciate hearing from all of our guests. We are so happy That our staff were so pleasant and efficient with all of your dealings. Thank you very much for your continued recommendations and we look forward to your return. Regards, Andrew Busing Front Office Manager

"A good downtown option"

4
14/06/2016

I was in Ottawa for a meeting and didn't want to pay the high prices of a hotel nearer Parliament Hill and I was looking for the Best Western name. This hotel is centrally located - i was able to walk to Parliament Hill within 15-20 minutes. My suite had a wetbar, seating area and separate bedroom. The room was a bit dark, perhaps because it was on the main floor of the hotel. The room was clean and perfectly adequate for my needs. Excellent dining options a short walk away. Would definitely stay here again on future Ottawa trips!

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear brynnes, It was wonderful to read your review. Thank you very much for sharing. We are so pleased to hear that our hotel suited your needs and you were able to explore our neighborhood. We are thrilled that you will return to us on your next visit and look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Home from home"

5
13/06/2016

We have stayed at this hotel a number of times over the last two years and their suites are like a home from home. Clean comfortable and well located. The staff are friendly and helpful and their is breakfast included if you want it.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Andrew S, Thank you for being a loyal guest and for sharing a review on Trip Advisor. We truly appreciate it. We are thrilled that our Suites are so comfortable for you and that our staff have been so friendly. They will be pleased to know that they have made a difference. We look forward to seeing you again in the near future. Regards, Andrew Busing Front Office Manager

"20 minute walk to Parliament Hill."

4
12/06/2016

Convenient location, 2 blocks from Elgin Street. So many great restaurants to chose from. Very good breakfast included in price. Also, the room had a frig and micro. The staff was very friendly and it was quiet at night for sleeping. Around the corner from hop off and on stop and Museum of Natural History.

"Good location and comfortable rooms"

5
10/06/2016

Location was very good in a nice area and quite. Very close to the Museum of Natural History. Our room was fine according with the photos and comfortable. The personnel was fine and we have a pleasant stay.

"One-night pre-exam stay"

5
10/06/2016

I came to Ottawa for a big exam and stayed here the night before. They made sure I had a quiet room. The next morning, despite being too early for the complimentary breakfast at 6:30am, not only do they offer a mini grab-bag for people who miss breakfast, but the desk man also went into the kitchen and threw in a couple of muffins for good measure. And when I came back later that day to retrieve my luggage, when I asked if there was a place I could change out of my suit, they even offered me to use the fitness center changeroom/shower upstairs. I would recommend this place to anyone on business.

"Some Good, Some Not So Good"

3
09/06/2016

Stayed one night and attended two meetings at this hotel. The good stuff about the Best Western on O'Connor: the rooms are large, the hotel is very quiet, the bed is super comfortable and there's a Keurig coffee machine in the room. The catering is superior: the food is very good. The not so good stuff: the whole place is a little shabby; there was only one elevator in service and was very congested; the room locks are old and fail for no reason. I had to call for a maintenance guy to come and open my room for me. Not what you'd expect for a $200/night room. I asked for, and got, a discount because of the inconvenience.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Karen C, Thank you very much for sharing your review on Trip Advisor. We very much appreciate it and are pleased to hear that you had an enjoyable stay with a few exceptions. For those exceptions we are truly sorry. Our elevator modernization is almost complete and we will have two brand new lifts very shortly. We appreicate your patience and hope to see you again on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Good location west downtown"

4
08/06/2016

Too bad the bedroom air conditioner is so noisy. The king suite is roomy, comfortable well equipped with mini-fridge, microwave oven, two TV's. Good breakfast with lots of space. Parking, underground is an additional charge. The jetted tub was a welcome luxury, in the king suite.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Northerner_65_12, We appreciate your review and taking the time to share your experience. We're happy to hear that you had an enjoyable stay but sorry to hear that you experienced a rather noisy air conditioner. Please feel free to reach out to myself at your leasure so perhaps we can look into its condition. I can be reached at [email protected] or by phone at 613-288-0986. Thank you again and we look forward to seeing you again. Regards, Andrew Busing Front Office Manager.

"Good clean hotel..reasonably close to eateries and the cities attractions."

4
08/06/2016

Arrived in Canada ..Cool..by coach..pulled up outside excellent because it was raining lightly. Our group from Australia..mustered in lobby..okay in size..bigger than some smaller than others..room cards handed out smoothly..lifts average size and speed.. Room was clean..two queen beds very comfortable..( have not had a bed on tour) the pillows for some reason are very soft in this part of the world..not a fan. Good TV..good bathroom..best shower controls amongst a confusing lot on our tour. Good breakfast..always found a seat and a good selection..top marks for that.. Easier walk to a large selection of eateries..all levels.. Main city a good walk..but the exercise is good..no doubt uber would be a good choice in ordinary weather. Ottawa..a nice Capital city..a lot better than some in the US..

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Oubackbadge, Thank you very much for taking the time to share your thoughts on your recent stay with us. We very much appreciate it and enjoyed having you as our guest. Besides our hotel it seems like you were able to get out and explore all that Ottawa has to offer. We hope that it was an enjoyable experience. We hope that you will come back and see us again soon! Regards, Andrew Busing Front Office Manager

"Ottawa two night stay"

4
07/06/2016

Everything about the hotel was great. The staff were very friendly from front desk to cleaning staff , terrific delicious above average breakfast, parking was good, clean room was a suite with kitchenette that was fully stocked, very comfy bed, walking distance to downtown. Loved everything about the hotel. There was only one elevator working because they are working on one but we often used the stairs. Highly recommended!

"Fantastic stay!"

5
06/06/2016

I was very impressed with this hotel. Best Western is not usually a chain I consider. This particular hotel however was outstanding. The hotel is very clean, recently renovated and has the friendliest staff I have experienced from the front desk to the cleaning staff. The room was very clean and the bed comfortable with great towels. The complimentary breakfast is above average for being complimentary. The air was a bit stale in the room at first but the window does open a little (it is screened) and I liked being able to open the window. The location is within walking distance of Parliament Hill. The walk to Byward Market is more of a walk but very doable for most people. The area that the hotel is in is not touristy. That can be good if you want to eat where the locals eat, but like I said the restaurants of Byward Market are further out. I would stay here again!

"Ottawa two night stay"

5
06/06/2016

Excellent choice to stay for the family vacation. Parking is comfortable, breakfast was sumptuous. I would have loved this location to be nearer to the parliament hill, however it is not that bad, around 1 mile walk.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear FamilyTraveller2020, Thank you very much for taking the time to share your review on Trip Advisor. We very much appreciate hearing from our guests. We are thrilled to read that you enjoyed your stay with us and that our hotel worked well for you. We hope that you will join us again soon for your next family vacation to Ottawa! Regards, Andrew Busing Front Office Manager

"Great location, fabulous breakfast and wonderful friendly service"

5
05/06/2016

Everything about this hotel is great. Wonderful hot/cold breakfast. Wonderful comfy beds with large TVs with full cable. Great location close to everything. All wonderful restaurants are a few minutes walk from this fabulous hotel. I stay here annually for the last 5 years and it only gets better. Coffee is wonderful.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Yvonnepotter, It was a pleasure to read your review. Thank you for taking the time to review your stay and thank you for being a loyal guest! We very much appreciate you returning to us year after year! We are thrilled to hear that you enjoyed your stay with us and look forward to seeing you in year 6! Regards, Andrew Busing Front Office Manager

"Great Location, Helpful staff"

4
05/06/2016

Good location – about 10-15 min walk to the central area of Ottawa. We found the room too hot but that might be down to not using the controls. Room size was good. Unfortunately we had very noisy neighbours that woke us up. Nice clean room. Underground parking available.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jay K, Thank you very much for taking a moment to share your stay with us. We very much appreciate it. We're sorry to hear that your room temperature was too hot and that you had noisy neighbours! Our staff is always here to assist our guest with any issues that they may have; 24 hours per day. Thank you again for being our guest and we hope to see you again on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Very nice and convenient"

5
04/06/2016

I just needed to stay one night in Ottawa and wanted to book through Air Miles. I initially "trapped" into the misleadingly named "City Centre" Best Western, but was able to change it. I am so happy I was indeed able to change. Maybe the "City Center" place is nice too, but this one definitely was worth it - and actually cost fewer Air Miles than the other place. Room was large and very clean, and of course the location is hard to beat if you have business downtown: you just walk there! I also liked that check-out time was 12 noon, and they had underground parking. The included continental breakfast was a very nice, and popular, buffet with a great variety of choices. Could even be a brunch. A couple of negatives: the parking was actually quite expensive ($19.95/day, or $12 if outdoors), which of course felt like a lot compared to the $21 I had to pay for the room by using the air miles! Also, the aircon unit is one of these older, noisy, ones. But I'll still stay here next time I go to Ottawa! TIP: If you have to return your rental car at YUL airport, there are no gas stations near the airport coming from Ottawa. The closest is the Petro-Canada station you see on the side of Hwy 40 after you got on the Montreal island.

"Hard place to get into and other things!"

1
04/06/2016

Booked this hotel as for it was around the corner from a job I was doing. To go the block and half to the hotel almost took me 20 minutes due to the heavy one way traffic of people getting onto a major highway. The entrance to the hotel is of course on this one way street and also had construction in front of it. Small underground garage -- if you have an SUV -- not sure where you would park. You will be dinged a few to park in their garage -- so heads up on that. Only two elevators and one was not working due to "modernization" Long waits for elevator -- Room was clean and tidy, however backed into what seemed like a motorcycle shop and a local Hells Angles club house. Non stop revving of motorcyle "pipes" until approx 10:30pm. Wifi was slow and spotty. If you can afford to stay downtown -- do it ! I won't be back

"Wonderful stay for the Ottawa Marathon"

5
02/06/2016

My family and I stayed for two nights at the Best Western for the Ottawa Marathon. The staff treated the runners wonderful - they had course maps printed for each race, welcome letters to the runners and catered to earlier breakfast times! The room was great and the location was perfect (easy 10min walk to start line) but it was the customer service that was beyond exceptional. We chose to park in their provided "public parking" lot and received a ticket (not at the error of the hotel) the first night; I was sure it was going to be a huge bother to get it straightened out but when I presented it to the front desk they immediately handled it at no inconvenience or cost to myself! Great! We also left two items in our hotel room, I emailed to tell them and let them know that only one of the items had sentimental value and asked if they could mail it to me (I was willing to pay if necessary!!) - I didn't ask them to mail the second item as it was heavy and could easily be replaced. Well, what a nice surprise it was 3 days later for BOTH items to arrive on my doorstep; that is customer service! Going above and beyond to make sure their guests are happy! We would definitely stay again!

"Good location. Good room. Good service"

4
31/05/2016

Good location. Good room. Good service. Good breakfast Near dowtown. 10 min Walk to downtown Staff bilingue, police and well informed. We were there for the may race event. and for the runes they fie the breakfast 1,5 hours earlier for our convinience. Tanks for the staff.

"Friendly service, great location and excellent value!"

4
27/05/2016

We checked in for Ottawa Marathon weekend ... front desk was friendly, helpful and efficient. We ended up in a nice suite with a TV room with couch and desk to work at and a small kitchenette area with fridge and sink plus separate bathroom and separate bedroom with its own TV as well. We were very pleased with the accommodations, the breakfast buffet and the quality of the wifi. Plus free apples at the front desk! All in all been a great stay! Oh it's also within easy walking distance of downtown which we also appreciate! I would definitely book here again!

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear inatraveller, Welcome! We are thrilled to have you as our guest and we are glad that you are enjoying your stay so far. Thank you for taking the time to post a thorough review of your check in experience, suite and stay thus far. Good luck with your run this weekend and we look forward to having you back next year if not sooner! Regards, Andrew Busing Front Office Manager.

"Visiting Ottawa"

4
26/05/2016

Excellent location downtown Ottawa, close to restaurants and attractions. Gitano, Sherri and Jessica, in the front desk, were very attentive and knowledgeable helping us find out about the area. Breakfast is simple and good, plenty to eat. The room overall and bathroom are clean, but the carpets are not, they need a good cleaning. I would go back.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ruth F, Thank you very much for sharing your review. We always appreciate hearing from our guests. We are thrilled that you enjoyed your stay and that our staff at the Front Desk were so helpful. They will be happy to know that they made a difference in your stay! Thank you again and we look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Experience with BW Plus Ottawwa Downtown Suites"

4
26/05/2016

I booked and stayed in the hotel for 1 night during the Canada Victoria long weekend. Here is my review if my entire experience with this hotel from making reservation to checking-in the hotel. Reservation: When I called the BW reservation center to book this hotel, I specifically told them I will have 5 people (3 adults and 2 kids). The reservation center told me that they can find a room for me that will fit the total number of people plus an roller bed. However, when I got to the hotel, that was a different story. The front counter told me that they don't have any suite available that can fit a roller bed due to fire hazard. One person was ended up sleeping on the floor. Hotel room: Smaller than expected. Since we were not stay in there the whole time, we were okay with it. Nice wet bar in the room Cleanliness of the room: Acceptable. Washroom: Feel clean. The shower is very good. Water was decently strong when taking a shower. Enough supply in the washroom. Towels were clean. Hotel lobby: Don't expect a "grand" lobby in a 3.5 stars hotel. It was pretty clean and felt inviting. Hotel restaurant: Great continental breakfast. I enjoyed it very much. It had a number of hot food items like bacon, egg with cheese, toast. During breakfast time, the line up was long. If you plan to eat breakfast there, get there early. When I was there around 9am, the line up was almost out the door. Hotel staffs: Friendly. The front desk agents were very helpful and always had a great smile. Hotel parking: They have underground parking with additional $20 charge. Hotel wifi: They have wifi connection. However, it will drop once in awhile. Overall: I am satisfy with this hotel. Reasonable price for this 3.5 stars hotel. It has other food choices around the hotel if you like to explore other restaurants. You will need to drive if you want to go to Parliament Hill and all the areas around Byward Market. The location of this hotel is not too close to these areas. I will stay there again next time when I go back to Ottawa.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear edwong1, Thank you very much for posting a thorough review of your stay on Trip Advisor. It sounds like your stay did not start off in the best way but it ended on a positive note. We are terribly sorry for the challenges that you encounted with your room selection when you arrived at the hotel. Please rest assured that this is not common place and we very much appreciated your patience and understanding. We thank you for choosing to stay with us and we look forward to seeing you again on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Great location"

4
26/05/2016

The location was very good convenient to downtown. Long walking distance to Parliament buildings. The cover page is deceiving though. I thought we might be near water because of the photo but we not over the canal. There was no view of the water from our suite even though the desk clerk said our view would be looking at the canal from our top floor. There were 2 elevators and one didn't work. The other sometimes didn't work so we got our exercise going down and up to our 8th floor room. The breakfast was o.k. but chaotic. The toaster was olaced in a corner that stopped up the traffic flow. Everyone was very nice. It would have been nice to have something available during the day like coffee and fresh cookies. The museum was close and had some wonderful exhibits esp. the dinosaur exhibits. Overall verygood place to stay.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 621uye, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We're sorry for the confusion regarding the photograhs online and your room selection when you arrived at the hotel. That is something that we will look into. I'm sorry that you were told about canal views and although we are within close proximity to the canal we actually do not offer views to it as our rooms face North / South and the canal is East of our hotel. We're sorry as well for the delays with the elevators. We are currently in the process of finishing a modernization project with our elevators. We are on track for completion in June. We appreicate your patience. Thank you again for your review and we look forward to having you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Always satisfied with Best Western"

5
26/05/2016

Best Western is a convenience place in the walking distance to downtown Ottawa. rooms are very clean, pillows are so comfy. Staff at the reception are so friendly and pleasant to deal with. Their breakfast is so delicious and it's included in the price. I like the fact that you have a mini fridge in the room. Best Western is my favourite hotel whenever i am in Ottawa. I had to extend my check out time for an hour and the staff were the most accomodating front desk ever.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear nelson12, Thank you very much for taking the time to share a review! We are so thrilled that you enjoyed your time with us and that our staff so accommodating. It sounds like your whole experience was a positive one and we appreciate your loyalty. We look forward to seeing you again. Regards, Andrew Busing Front Office Manager.

"Good location and comfortable stay"

4
26/05/2016

Location is nice and rooms are very comfortable. We booked a 2 double beds room but we got a single bed and a crib for child. We were coming from a long trip so realized it much later. We reached late on long weekend so parking garage was full. Had to park 5mins away but it was ok. Breakfast is a good add-on.

"Comfort and convenience location"

4
25/05/2016

A convenience place in the walking distance to the Greyhound bus station and the center of Ottawa, walking distance to Parlament. Nice room with microwave and etc. Though few restaurant nearby, one may walk to the downtown to have eat.

"Never Disappoints !"

5
24/05/2016

We stayed here last week for 2 nights. Friendliest and most accomodating front desk ever. Beds are so comfy and rooms are so quiet. Very walkable to local restaurants. We love the proximity to Bank & Elgin Streets & downtown. Breakfast is busy but very efficient. Parking is tight but on site. This is our "go to hotel " in Ottawa when we come to visit our son at Carleton U.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Dian N, Wow! What a compliment! Thank you very much for sharing your thoughts on Trip Advisor. Our team will be thrilled to hear that they had a positive impact on your stay. It's wonderful to hear that you enjoyed our hotel and its proximity to the attractions that you wanted to see and to Carleton University to visit your son. We very much appreciate your loyalty to our hotel and the Best Western brand. We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Great like location!"

3
24/05/2016

Best Western Plus Ottawa Downrown Suites is a very well located hotel. Near downtown, walking distance to Parlament, Sparks street, the By Ward Market, and shopping. A nice hotel very clean, great breakfast and well informed and pleasant receptionists.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Blancaturcott, Thank you very much for sharing your review. We appreciate that you took the time. We are happy that you enjoyed your stay and look forward to having you back soon. Regards, Andrew Busing Front Office Manager.

"Comfort and location"

4
23/05/2016

Nice older mid-sized hotel in Centretown, Ottawa. The location is perfect. You can easily walk to most sights of importance. Decor is a bit dated but the room was super clean. Very quiet, hardly any noise from hallways. Did not hear a peep from neighbours. Double beds were very comfortable. Nice bedding...lots of good quality pillows. Excellent quality towels, nice bathroom. It was great to have a patio door that opened wide allowing a bit of fresh air. Good climate control in the room. Complimentary Wifi worked like a charm. Good breakfast, included in room price. The staff were all very pleasant with special mention to the young man that checked us in and out. Luggage storage in a secure room is available as is parking for a reasonable fee.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear excentrus, We appreciate you taking the time to post a review and for sharing your experience with the Trip Advisor Community. We are thrilled that you enjoyed your stay and enjoyed your suite and your breakfast! We look forward to welcoming you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Good hotel, centrally located, and breakfast"

5
21/05/2016

I got a two-double bed room. It was a nice hotel, centrally located. 2 minutes walking to bank street. 12-15 minutes walking to parliament hill. Relatively close to Chinatown and Little Italy. Parking is nice, just get $20 parking from the hotel, self park underground unlimited in and out, just swipe your room card. The breakfast was a buffet type with cereal with fresh fruit, eggs, sausage/meat, toast, coffee, tea, juice. The receptionists and staffs was friendly and accommodating. The only positive criticism I'd like to give is that the air-conditioner was located just next to the second bed, and it was super cold (we didn't set it in low temperature), so I ended up cover the AC with an extra blanket found in the drawer. problem solved though.

"Spacious room with separate bedroom!"

4
21/05/2016

Excellent & friendly service. The living-room was very large with a comfortable [yes!] pullout couch. The bathroom was a normal size but the counter was over 5 feet long; loads of room for everyone's toiletries! King bed in a separate bedroom with a door that closed; excellent for those travelling with snorers :) Least appealing: breakfast is included which gets you started for the day. Quality not very good but if you can manage with a piece of fruit, some cereal, toast -- it will get you out the door. Adult son used exercise room & sauna and pronounced both just fine.

"Excellent hotel location for Ottawa visit"

5
21/05/2016

Exit off Highway 417 is just blocks away from hotel. Leaving hotel south on OConnor (1 way) to 417 is extremely convenient. Access to parkway along Rdeau Canal is very easy. Walk north to Parliament Buildings and Sparks St can be done within 15 minutes. Staff at desk, breakfast room and looking after your room are all first class. Parking lot (2 basement levels) is very good for a normal sized car. At $20 a day it is fairly priced-very secure with elevator access to your suite.

"Very clean, great service, very affordable!"

5
21/05/2016

One the the nicest rooms I've stayed at in Ottawa. Stayed in a mini-suite with separate bedroom and kitchenette at no extra charge, very clean, excellent service and very friendly staff, fabulous complimentary breakfast. Will stay here again!

"Friendly and courteous staff plus very comfortable accommodations."

5
21/05/2016

Went to Ottawa for a weekend visit with my son and partner plus my wife booked two suites with separate bedrooms.Breakfast was included in the rate.The hotel staff were very friendly and helpful.A full breakfast in the morning consist of juice,bacon,sausage,and eggs with toast or bagels plus coffee.The rooms were very clean and the beds were comfortable.Would recommend this hotel to anyone who would be in the market.

"Fine stay"

4
20/05/2016

Quick one night business trip. Certainly adequate. Rooms not too big but clean. Staff at desk friendly and helpful. Situated one block from nature museum. One elevator was out but still worked quickly. Plenty of information of what to do in town available.

"Hotel is good"

3
18/05/2016

The hotel is good, but the breakfast is poor, no room service for the food, but other facilities are good, the location seems perfect and nice and accessible to many restaurants and shops, the staff is nice and friendly, although some of them was not helpful, but rest is OK

"Good Room and Breakfast"

3
18/05/2016

Although a bit off the beaten path, this hotel has friendly staff, well-appointed rooms and a generous complimentary breakfast. The internet is a bit slow and the heating/cooling is loud and annoying. Overall, a good stay.

"Under staffed and over worked at what should have been a tried and true brand."

3
17/05/2016

- safety issues were unable to be addressed within 24 hrs; e.g. no working phone in the room and tub/shower safety bar loose and unusable. - room was not serviced for 6.5 hrs although our reservation was for three nights. We left at 9am returned at 3:30 tired from touring and found the room still not serviced. - very limited options for handicapped parking, initial suggestion was three blocks away! A trainee on duty did resolve this prior to check in. - staff were pleasant and tried hard, but hotel desperately needs to "staff up" for peak periods to meet minimum customer expectations for service. How can it be there was no spare telephone in the whole hotel?

"Three night stay"

4
17/05/2016

Easy walking to downtown, great staff, nice hot breakfast, nice clean rooms. Really enjoyed our stay. This was my second time at this hotel and I will definitely will be back! Does not have a restaurant but there are many in the area. To go downtown you can just leave your car parked, which saves you from trying to find a parking spot downtown. Parking is underground, and you have to go to the desk first in order to get your room key which allows you access the garage.

"2 nights stay"

5
17/05/2016

I went there for tulip festival. I was so happy to book this hotel. Everything was way more than expectation-- best location, spacious room, friendly staff & great breakfast. I'd highly recommend this hotel to anyone visiting Ottawa.

"Will be back!"

4
16/05/2016

Come to Ottawa regularly to visit my daughter and for cycling trips. Have stayed at a few hotels and this is in the top for sure!! Very clean comfortable room. Excellent breakfast! Much better than most for sure!! Staff was very friendly and efficient!! All in all very happy with my stay here.

"Great Experience"

5
16/05/2016

We booked into this hotel and Jessica at the front desk checked us in. She was such an excellent person to deal with and so friendly. A great asset to the team. The rooms are beautiful and all the staff were friendly. We had a one bedroom suite with a separate living room, microwave, sink, etcl. Continental breakfast was supplied at no additional charge.

"One night stay"

4
16/05/2016

Only there for one night, but it was terrific. Helpful staff, spotless room, awesome amenities, great location. Close to Elgin Street, where my meeting was, and lots of good restaurants. Only sorry I wasn't staying longer.

"Average"

3
12/05/2016

Breakfast: Was very basic. There wasn't much variety and not enough fresh options. The floors of the breakfast room were disgusting - they needed a good wash and it was the same every morning so I assume no one cleaned it during our stay here. Room: The room seemed clean. The bed however was extremely uncomfortable - it was a very soft mattress and small. This is a deal breaker for us. I saw another room and the bed was also just as soft, so I dont think you have much options when it comes to the type of mattress here. The cleaning service comes to clean the rooms early - they came in to ours before 9 am, so if you want to sleep in, make sure to put a sign on your door. Location: The location is decent. You are close to Elgin Rd which has a lot of restaurants. Easy walking distance. You could go for a longer walk to the Byward market - about 30min from hotel. Parking: is not free. It was +- 20 dollars a day. I would probably not stay here again and rather look for something slightly better kept.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear NatSouthAfrica, We would like to thank you for sharing a review of your stay. We always appreciate hearing from our guests. We were very sorry to hear that you did not have an enjoyable stay and that our breakfast offerings were not to your liking and our beds were not as comfortable as you would have liked them to be. Our goal is to always ensure our guests are happy and have comfortable nights' sleep and in your case it would seem that we fell short with that goal. I would be happy to discuss your stay experience in further detail with you if you wish. I can be reached directly by phone at 613.288.0986 or via email at [email protected] We hope that you may reconsider staying with us again on your next visit. Yours in hospitality, Andrew Busing Front Office Manager

"Great overall experience"

5
10/05/2016

Hotel is in a great location, walking distance to parliament and all the restaurants downtown. Our room was very clean, modern, spacious and comfortable. The buffet breakfast was a great inclusion and the food was quite good and was a good selection. The parking under ground is a bit tight if you have a big SUV. Would recommend to anyone staying on business or visiting the capital.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 44isballn, Thank you very much for taking the time to post a review on Trip Advisor. We very much appreciate it and always love hearing from our guests. We are thrilled that you enjoyed your stay with us and were able to experience the flavour of our neighborhood! We appreciate your recommedations and look forward to having you back. Regards, Andrew Busing Front Office Manger

"Overall Great"

4
10/05/2016

Great staff, clean rooms, and amenities! Breakfast was great, but very busy. Unfortunately I was top floor and the elevators were broken, which made for a long walk up and down. Parking was $20.00/night which was a bit pricey to stay on site, and our room had an adjoining room that was a bit rowdy, but all in all, great stay.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jennifer C, We appreciate you taking the time to share a review on Trip Advisor. We always love hearing what our guests have to stay. Our elevator modernization is on track to be completed in June. We hope that you will join us again on your next visit to Ottawa! Regards, Andrew Busing Front Office Manager

"Great place"

5
10/05/2016

Everything was perfect. The staff was hospitable, happy and polite. Rooms were spacious and really beautiful. Everything was clean and ready upon arrival. Lots of parking, even on the street. Location was perfect.

"A Great Downtown Ottawa Option"

4
08/05/2016

Literally seconds from the Queensway, hwy 417. We had a two room suite, which was great. We booked the Express Deal on Priceline. Roughly a 20-30 walk to Parliment Hill. Bank street is one block to the west. Onsite underground parking was wonderfull, cost was around $20 per night . You could come and go no problem. Breakfast was very good. Lots of helpful, and polite staff members keeping things stocked and clean. Many shops and restaurants within walking distance.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear NBAdvisor, Thank you very much for taking the time to post a review on Trip Advisor. We very much appreicate it. We are so thrilled that you enjoyed your stay with us and you were able to easily book through Priceline. We hope that you were able to explore our neighborhood as well! We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manger

"Clean hotel and where we needed"

4
05/05/2016

Clean hotel and where we needed. nice rooms. Good breakfast. Staff friendly and helpful. Great view from our room. Parking under hotel for $20. Had nice kitchenette. There was a small fridge, microwave, plates and cups and a small sink.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear StephP62014, We are so pleased to hear that you had an enjoyable stay with us. Thank you for sharing your review with the Trip Advisor community. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Thanks"

5
04/05/2016

Was very clean and friendly team from reception or the house keeper.And the room was very clean,5 stars and the breakfast was great and a lot variety, we really enjoyed. Thats for the management and all the team.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear yass N, We are thrilled to hear that you enjoyed your stay with us. We will share your comments with all the staff and I know they will be pleased as well. We look forward to having you back. Regards, Andrew Busing Front Office Manager.

"no 1"

5
04/05/2016

it was great love it no 1 hotel we had fun great staff love it love it love it clean great breakfast good coffee easy to find parking for free no1 no1 no 1 we had good time i whent for a nice run at water front

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear giovanniazzue, We are thrilled to hear that you had such an enjoyable stay! Thank you for letting us know and for sharing your comments. They are truly appreciated. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager.

"great location, great service, great value"

4
03/05/2016

Great experience visiting Ottawa and staying at this hotel. The room was very clean and larger than I expected. were so friendly at this hotel. Good coffee in the morning and great staff at desk... Bed was comfortable-will visit again

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear shell555, Thank you very much for your review! We are thrilled that you enjoyed your stay and that you will visit us again! We very much appreciate it. Regards, Andrew Busing Front Office Manager

"Pleasant enough stay"

3
02/05/2016

Parking was available for an additional approx. $20 + tax per night. Check in was fast and efficient. It was a good sized room with a double bed, armchair, desk and chair. There was a large flat screen television (40-50inch possibly) on top of a large drawer unit and an alarm clock on the bedside cabinet with docking for ipods. There was a small fridge, microwave, plates and cups and a small sink. The bathroom had the normal toilet, sink and bath with overhead shower. Laundry and ice machines were located in the basement/parking level. It was difficult to get the room temperature right (it felt too hot or too cold), it may have been because some hotels had not yet turned their air con on yet due to the cold outside. It was a little noisier than preferred, you could hear noise from the room next door, the doors slamming closed, bottles on trollies and some beeping from horns from outside. They had advised to leave towels on rails to reuse them in order to reduce environmental impact, but there were no rails to hang them! Complimentary cookies were provided near the tea, but they weren't replaced when eaten. The corridor area went from being cold one day to really hot the next. There was a bleach smell from some of the towels. The duvet didn't have a cover but was in between sheets, but it would often slide off and there was a rustling when moved (cotton duvet with a cover would have been better). Breakfast was standard but it would have been good if it was all labelled to easily identify instead of having to ask staff. It was an approx. 20min drive to Tanger outlets, but it took over an hour due to bad weather and rush hour traffic – so better to go off peak if you do plan on going.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear _En_Kay1_, Thank you very much for sharing your thorough review. We always appreciate hearing from our guests as it allows us to continuously refine our service and product. Your review will allow future guests to make an informed decision when deciding to stay at our hotel. I'm sorry to hear that you had challenges with the temperature settings in your room. They are not common place and something that we will keep an eye on. Your comments regarding housekeeping related issues have been passed on to our Executive Houseeker so that he may review with his team. We hope that you will come back and visit us again soon. We look forward to having you back. Regards, Andrew Busing Front Office Manager

"A valuable hotel"

5
01/05/2016

I booked it on Hotwire for $60 per night (not including fee and tax). At that price, it's a relative cheap but comfortable hotel. WiFi is fast enough. A minor problem is there is a pause when switching TV stations, and the housekeeping may come early in the morning. But nothing major. Will definitely recommend to travelers.

"A Great PLace To Stay in Ottawa"

5
26/04/2016

We have used this hotel several times whilst visiting Ottawa and the suites are very comfortable. The hotel is situation for easy access to most things we wanted to do and the staff are always so friendly and helpful.

"Roomy suites and awesome breakfast"

4
25/04/2016

Stayed in a King suite with my husband for 3 nights while in Ottawa watching the Brier at TD Place. We loved this hotel- we booked fairly far in advance of the event so it was very reasonably priced. The location was great- was a bit of a hike to TD Place but still doable and is also a block from the bus on Bank St. The living room area and bathroom were both huge while the bedroom was average sized. The bed was extremely comfortable. The decor was nothing special but the room was clean. I really liked the card you could leave for the housekeeping staff specifying what you wanted cleaned and when you wanted the room cleaned -- even when we didn't leave the hotel until the afternoon the room still got cleaned once we left (which has been a problem at other hotels). There was a bit of a lack of storage space-- no dresser in the bedroom (it was in the living room doubling as the TV stand, but this was mostly full of linens/pillows for the sofa bed) and not much space in the bedroom closet (however, there was an additional closet in the living room). This was literally the only thing that wasn't great. The breakfast area (both the serving area and seating area) were very spacious, with the best selection of food (both quality and variety) of any hotel breakfast buffet I've been to. We didn't need to use the parking so can't comment on that. Would definitely return to this hotel and recommend it to anyone wanting something centrally located with lots of space.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ej84, Thank you very much for taking the time to share your review on Trip Advisor. We very much appreicate it. We are so pleased that you enjoyed your suite, the breakfast and our hotel overall. We hope that you enjoyed your time at the Brier. We look forward to welcoming you back for your next visit and thank you for your recommendations. Regards, Andrew Busing Front Office Manager

"A nice visit "

4
25/04/2016

Helpful staff..great choice for breakfast.Nice rooms ..approximately 45 minutes walk to Parliament building main area's of interest.plenty of restaurants nearby. .. ..all in all a hotel I would go back to

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Lawrence F, We are so pleased to hear that you enjoyed your stay. Thank you very much for taking the time to comment on your stay. We very much appreicate it. It sounds like you were able to enjoy all aspects of our hotel and our neighborhood as well. We would love to see you again and look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Great stay!"

5
23/04/2016

I really enjoyed this hotel. The room was average sized, but it had a kitchenette, which came in vary handy as I have a toddler that is constantly asking for food, so I was able to wash his utensils without a problem. It is also conveniently located, (which was the main reason we chose it) close to all major attractions and within walking distance to the Canadian Museum of Nature. Beds were comfortable and the room was kept clean and coffee and sugar constantly replaced before we ran out of it. The only thing I disliked was the fact that there are not enough seats during breakfast. We went during Easter weekend and although the hotel did not seem fully booked the breakfast room was always full. On the first day we had to take our breakfast upstairs which is very inconvenient (and embarrassing) and it doesn't allow you to get anything else if you do not get full with what you took upstairs to your room. On the second day we went down early because we were checking out and we were able to find seats. However, by the time we were finished, the breakfast room was already full. Although it is big, I do think they need to expand it a bit more somehow. On the other hand, staff were very helpful and accommodating and I must say the indoor parking, although expensive is very useful, especially in the cold weather.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear EP, Thank you very much for taking the time to share your experience on Trip Advisor. We very much appreciate hearing from all of our guests. It is wonderful to hear that you enjoyed your suite and the amenities that it had to offer. We're sorry that you had challenges finding seating during the breakfast rush. Rest assured that our staff are always working diligently to ensure tables are cleaned and turned over so that there are enough tables for everyone. We apologize that you had to take your breakfast to your suite. We hope that this does not deter you from staying with us again in the future. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Will be better once the elevator gets fixed"

4
21/04/2016

This hotel comes close to ideal for business travellers, sports teams, and families getting together. The location in central Ottawa is very convenient and not noisy, the rooms are large and comfy, the daily rate economical, the internet complementary and reliable, the breakfast room bright and well organized, the hotel staff friendly. We had two problems: the room key card kept getting cancelled by mistake and the second elevator was under repair the entire time. When the elevator gets fixed and the problem with the key cards getting cancelled are fixed, this place will certainly deserve six stars out of five!!

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cases_Always_Packed, Thank you very much for sharing your review on Trip Advisor. We always appreciate hearing feedback from our guests as it allows us to constantly refine our service to ensure that all guests have the best experience as possible. We are happy to hear that you enjoyed our our hotel and the amenities that we offer. I was sorry to hear about your room key card de-magnitizing on you so frequenly. They are sensitive to magnets such as the back of mobile phones, wallet snaps and some key fobs. We always suggest that guests keep them in a separate pocket from those items that can affect it. With regards to our elevators; we are actually going through a full elevator refurbishment and when completed our hotel will have brand new, modern and fast elevators! We understand that it can be an inconvenience for our guests but we truly appreciate your patience as we complete the refurbishment. We hope that you will visit us again soon and look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Super comfortable stay!"

5
21/04/2016

Was in Ottawa for business and enjoyed my stay here. Had a one bedroom suite and definitely enjoyed the fully equipped kitchenette. The staff were amazingly helpful and welcoming! I wish I had had the chance to check out the sauna. Location was convenient and close to our conference and lots of other amenities. Great stay.

"Great hotel, good value, good staff, quiet location"

5
20/04/2016

I had booked a normal double room but as I was staying a week, they upgraded me to a one room suite. Bathroom was always clean with plenty of towels and toiletries. Would have been nice to have a proper full size bath but the shallow bath is a common North American thing so no real complaints. Main living area had a kitchenette, sofa and TV. Outside temperature got down to -25C but the room was always warm and comfortable. The kitchenette was well stocked with tea and coffee, plates and cutlery, there was a half size fridge freezer as well. Additionally a full size desk with a nice office chair and a large flat screen TV. The whole area was used but clean. The bedroom had its own smaller TV, the bed and pillows were comfortable and clean. All the fixtures and fittings, lights, hot water, air-con, TV's etc., worked. I had a bulb go during my stay and the on site custodial staff had it changed in a few minutes. The hotel has a free breakfast with good choices and a little mini shop for sweets, snacks and drinks that was open 24hrs. Internet was free and my login was set up for 4 devices when I checked in. Staff really were excellent, very friendly and helpful. As a visitor from out of country, they gave me some good advice on wrapping up for the weather. They also had a range of menus both in room and at reception to order in food, there is no onsite bar or restaurant. The location is about 20 minutes walk away from the centre but in between two main streets, where there is a huge variety of food available within 5-10 minutes walk. There is a 24hr diner 5 minutes walk away on Elgin. Similarly, the Manx pub on Elgin is a little hard to find and underground but is a great place to go for a good variety of snacks and beer in a slightly bohemian atmosphere. You have to go down to the basement parking level for ice, the machine is in the laundry. There are only two staff on the front desk, who also provide concierge services so there were couple of times when I had to wait for service. In summary, perfect for a longer stay, great and friendly staff, good clean rooms. If I was only staying for a night or two, then I might choose a full service hotel downtown, but any longer and this is the hotel to stay in, in Ottawa.

"Wonderful location"

5
18/04/2016

The location of this hotel was perfect for me. It was on a residential street between two more commercial streets that had wonderful restaurants and small shops. It was easily within walking distance of many of the 'tourist' attractions such as art galleries, history museum and parliament. The rooms had a microwave, refrigerator and coffee pot.There is underground parking at the hotel which was wonderful because like every capital city the street parking is very limited. The staff was wonderfully welcoming whether they were the reception desk, house keeping or kitchen.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear dmjcamera, Thank you very much for taking the time to share your review on Trip Advisor. We very much appreicate it. We are thrilled that you enjoyed your stay with us and your time in Ottawa. It seems like you had an opportunity to explore our neighborhood fully while you were here. We hope to see you again on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Super for young family "

5
15/04/2016

Two adults and two kids were very comfortable in a one room suite. Staff were very helpful - brought up a crib for us. Didn't try the breakfast because we were going to brunch elsewhere. Parking below the hotel was very convenient. Fridge and microwave in the room. Could hear occasion traffic noises but not very loudly or often.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear CarolynLeBlanc, Thank you very much for taking the time to share your review on Trip Advisor. We very much appreciate it. We are thrilled to hear that you enjoyed your suite and that our staff were helpful. Our team will be very pleased to read your review. We look forward to welcoming you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Just right for a week long say"

4
15/04/2016

Stayed here with my husband for 1 week while shopping for a house. Comfy bed, nice hot water, couch and fridge. The parking and location of the hotel are very convenient. Breakfast is good and included. Service was nice. Room was clean.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear MilouR, We would like to thank you for posting a review with the Trip Advisor Community. We were so pleased to hear that your stay with us was an enjoyable one. We hope that you found the house that you were looking for! We look forward to having you or your family stay with us again in the future. Regards, Andrew Busing Front Office Manager

"Comfortable and convenient"

5
13/04/2016

This was the second time I stayed at the Best Western Park Victoria. I appreciate it's llocation, walking distance to many restaurants and amenities. The rooms are comfortable and staff friendly and helpful. They have a very nice hot breakfast included in the room rate. The rooms are just as nice as some of the more pricey hotels in Ottawa's downtown core. For Ottawa, it's good value for your money. I will stay here again.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear YOW-Anne, Thank you very much for taking the time to share your review on Trip Advisor. We very much appreciate it. We are thrilled that you returned to us and that you enjoyed your stay. Our staff always love to read that our guests has a great time staying with us and that you enjoyed the breakfast. We look forward to having you back once again! Regards, Andrew Busing Front Office Manager

"Beautiful Hotel and Location"

5
13/04/2016

My stay in Ottawa was made even more fantastic because I stayed in this hotel. Located minutes from Parliament Hill, Rideau Centre, and the awesome Byward Market. Great walking distance to so many wonderful places. Housekeeping was fantastic and very friendly. The front desk are very knowledgeable and the breakfast was great!!!

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Amanda D, Wow! We are absolutely thrilled to hear that your stay in Ottawa was so good and that we played a part in that. Our staff will very much appreciate hearing that. It sounds like you were really able to explore the sights and sounds of our local neighborhood and to enjoy all that Ottawa has to offer. We look forward to having you back again with us. Regards, Andrew Busing Front Office Manager

"Nice hotel strategically located"

4
13/04/2016

Asked for a quiet room. Got it. First floor in a dead end window gave to inside court. Fitness room on 8th floor on a corner room with windows which is more motivating and give you natural light. Breakfast included. The best set up of all the BW Plus I have been a guest. Hotel as also a underground parking. So your vehicle is secured.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear cdecdd28, We very much appreicate your feedback. Thank you for taking the time to share your review. We are thrilled to read that we were able to meet your room preference and that you enjoyed our fitness center and the breakfast. We hope that you will join us again soon! Regards, Andrew Busing Front Office Manager

"Great Hotel"

4
12/04/2016

Nice clean hotel rooms with clean and comfortable beds. I had a great experience with the hotel attendants and parking was good downside was that i had to pay $20 for parking. I will definitely recommend this hotel to others. I had a very good experience overall.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Toloupe S, We very much appreciate you sharing a review with fellow Trip Advisor Travellers. I'm sure it will be well recieved. We're thrilled to read that you enjoyed your rooms and your bed and that you had a great experience with our staff. Thank you so much for your recommendations to other and we look forward welcoming you back on your next visit! Regards, Andrew Busing Front Office Manager

"Great Visit"

3
12/04/2016

Service was great at breakfast, housekeeping and front desk. Great hospitality. Complimentary breakfast is great, the meeting room fitted our needs perfectly. Location is great for walking around in a quiet of town and within walking distance of the Parliament Buildings

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Newfoundland1989, We are so happy to hear that your experience at our hotel was a great one! Our staff always love reading that their interactions affect our guests in such a positive way. Thank you for sharing. It's fantastic to hear that from your room, to your breakfast to your meeting that all was perfect. We look forward to seeing you again. Regards, Andrew Busing Front Office Manager.

"Hotel in Centretown"

4
12/04/2016

This hotel is close to downtown you can either walk or grab a bus ride. Underground parking, carefull parking lots are small especially if you are renting a mini van or SUV. The best (best western...) breakfast I have encountered with this chain. Gym is on the last floor and have windows, a luxury. On a corner even more rare you will have sight two ways.

"Very comfortable place to stay"

5
11/04/2016

I really liked the suites at Best Western Plus Ottawa Downtown Suites. nice to have a bedroom, living room and kitchenette. It is very helpful to have a living room for side or evening meetings. The staff was friendly and helpful. the Conference rooms were really good and the food served at the conference was excellent. Only thing is i found it far away from the downtown core. Free wifi.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Inuitlady, Thank you very much for taking the time to share your experience on Trip Advisor. We truly appreciate it. We are thrilled that you liked our hotel and even more your suite. We are so happy to hear that it suited your needs. We hope that you will stay with us again soon! Regards, Andrew Busing Front Office Manager

"Indoors for a week due to bad weather"

4
10/04/2016

The room was small, (like the hotel) not a suite but very practical and well appointed. Abundant coffee and breakfast and staff tried to be helpful and were personable and pleasant. Small inconveniences such as one elevator, (stairs were fine since only 7 floors) staff gave poor recommendations for surrounding restaurants, (E.g., fake Thai) and told me in advance about surprise flowers in my room and did not think to provide a vase. But overall, it was a very convenient place to stay and the staf sincerely tried to accomodate. Breakfast room is institutional but food is great in terms of quality, variety and freshness. Good value and no hassles except room cards kept demagnitizing.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear larsonllori, Thank you very much for taking the time to share your experience on Trip Advisor. We always appreciate hearing from our guests. We were happy to hear that you enjoyed enjoyed your stay overall. However we're very sorry about the poor restaurant recommendation and for disclosing that there were flowers in your room. This is certainly not common place and I'm sorry that it happened. I would be interested and would welcome a further discussion as to which restaurant the team sent you to. If there were issues that you experienced; it would be helpful to know so we may review the quality of the establishments that we reccommend. I can be reached at [email protected] or by phone at 613.288.0986. We look forward to welcoming you back again on your next stay. Regards, Andrew Busing Front Office Manager.

"Best Western exceeds expectations"

5
09/04/2016

Best Western Suites on O'Connor in Ottawa was an immaculate experience of great service, total cleanliness, and genuine hospitality. After our 4 night stay, we would recommend it highly for a close to the centre of the city, close to good restaurants, excellent breakfast and all round wonderful service team.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear John P, Thank you very much for taking the time to post a review regarding your recent stay with us. We very much appreicate it. We are thrilled to read that you enjoyed your stay and would recommend us to. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Excellent customer service!"

4
08/04/2016

We stayed here for our first visit to Ottawa and was not disappointed. Friendly and helpful staff, great location to all amenities and within walking distance to Elgin St. The room was cosy and very clean, best pillows in all hotels I have ever stayed! Would definitely recommend the Best Western downtown.

BWPLUSOttawaDowntown, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear claudinestrickland, We are so thrilled that you took the time to share your positive experience on Trip Advisor and that you had a wonderful first visit to Ottawa. We were delighted to read that you enjoyed your room and most of all the pillows! Our guests comment all the time that they love our pillows so you are not alone! We very much appreciate your recommendations and look forward to seeing you on your second visit to Ottawa! Regards, Andrew Busing Front Office Manager

"Cozy Room and Very Comfortable Bed"

5
06/04/2016

We were tired from travelling and had a great rest. The bed was amazingly comfortable and the room was clean. The breakfast was more than I expected, so we were very satisfied with our stay. Also, the price was reasonable. I liked the fact that the Globe and Mail newspaper was provided each morning.

"Very Clean"

4
05/04/2016

The hotel was much smaller than I thought, but I guess that how it is in Ottawa. The beds in hotels usually gross me out. This one...not at all. Very clean! We went for a concert at TD stadium...with our ticket we were allowed to ride on the public trans for free...it was very close, could have walked if it was a bit warmer.

"Wonderful Room"

5
04/04/2016

Wonderful, Comfortable Suite, Excellent location. Amazing breakfast. Very helpful front desk. Will stay again in the summer. So close to all the major tourist locations in Ottawa. We really enjoyed being able to stroll Sparks street Mall and Byward Market.