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Promotion code

Best Western Plus Hotel Ottawa Downtown Suites, Ottawa

377 O'Connor Street, K2P 2M2, Ottawa, Canada - See on a map
Best Western Plus Ottawa Downtown Suites - Located at 377 O'Connor Street. Intersection of O'Connor and Gladstone. The Best Western Plus Ottawa Downtown Suites is ideally located in the center of Ottawa. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

To ensure the safety of our guests during the pandemic, our gym, sauna, business centre and breakfast room are currently closed. We are happy to instead provide a Grab and Go breakfast bag for our guests during their stay. When traveling to Canada's Capital you want to be where the action is. We have the location, the value, the personal service, and the amenities you expect. We are the only Best Western located downtown close to all major office towers and key Government offices. We are also the closest hotel to Landsdowne Park and TD Place. Spend the day exploring Parliament Hill, The Rideau Canal, vibrant Elgin and Bank Streets, and the Canadian Museum of Nature. All within walking distance from the hotel. Some other very convenient things within walking are Starbucks, Shoppers Drug Mart, LCBO, and a grocery store. Modern suite choices include a standard suite, one bedroom suite, or executive one bedroom suite all with a kitchenette. All suites include Wi-Fi and a great breakfast to get you going. We're happy to announce that our hotel has been awarded Best Western's Outstanding Housekeeping Award. If your travels take you to Canada's Capital. . . why stay anywhere else? Please note: You must be 18 years of age to check in. Must show valid Government ID to receive Government rate. No smoking hotel. Must have valid credit card at check-in.

Best Western Plus

Hotel Ottawa Downtown Suites

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Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Silver
 
based on 2228 guest reviews
NOTE ISSUED
Excellent
1161
Very Good
851
Average
173
Poor
25
Terrible
18
REFER TO NOTICE
Business Business
484
Couples Couples
632
Family Family
718
Friends getaway Friends getaway
160
Solo travel Solo travel
108
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Taking advantage of Covid19"

2
User 07/09/2020

I don't recommend anybody to book at this hotel we paid for breakfast as buffet and then we found out that breakfast is already packed, ok np for that but guess what ‘s the breakfast (muffin yougurt chocolate bar juice water) they could have packed cream cheese, butter, croissant, any type of bread, marmelade, peanut butter anything salty but it looks like they are taking advantage of covid to the max and saving on their pockets and draining ours. Take care they are tricking people this way.

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience with us. We value your feedback highly as we navigate the unprecedented changes to our business due to the COVID-19 pandemic. I apologize that you found the modified breakfast disappointing and appreciate you letting us know and providing alternate suggestions to consider. We do not charge any fee for the breakfast and include it as a complimentary option during your stay. Regards, Jenn Lytle Front Office Manager

"Birthday getaway!"

5
marymI9073FI, Fort Erie, Canada 06/09/2020

I planned an adventure weekend getaway for my 5 year old grandson. We stayed for 2 nights. We checked in Friday September 4th and checked out today September 6th. I planned this little adventure for my grandsons 6th birthday. His birthday is on Tuesday September 8th. I had emailed Jenn to ask for suggestions as to places I could possibly order from to have in the room when we arrive. Jenn have me suggestions as well as offered to get balloons and decorate the room and charge the cost to my room. I have to say that was such a surprise to me for a manager to offer to help make a little boys birthday special. She really did a great job of having the room ready. My grandson was so surprise and excited when we went into our room the first time. It was such a highlight of our stay. I do not have enough words to say that can thank Jenn and all the hotel staff. I am so grateful and cannot wait to come back to stay again. The room was amazing and the beds were extremely comfortable. I have nothing negative to say about the hotel or stay. Thank you so much to all the staff at the hotel. You made our adventure so memorable.

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your experience on Trip Advisor! I am thrilled to know that your grandson enjoyed his special birthday getaway and honoured that I could play some small part in making it special. It was a pleasure to meet you both and we hope to have the chance to welcome you back soon! Regards, Jenn Lytle Front Office Manager

"mini vacation"

4
Roneen, Brampton, Canada 28/08/2020

this was a little get away for my husband and I.. The hotel is close to everything ..clean and the staff are all very friendly and helpful. the room we had was spacious and clean. I really enjoyed the "breakfast to go" I would go here again when I go back to Ottawa.

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are glad to know that we could provide a clean and comfortable place for you and your husband to enjoy your get away. Thank you for being our guest and we look forward to welcoming you back! Regards, Jenn Lytle Front Office Manager

"Great stay"

5
anniem20152015, Toronto, Canada 27/08/2020

Great leisurely stay while visiting friends in Ottawa and doing day trips and sight-seeing. Hotel is in a quiet area, within walking distance to both the Glebe and Parliament Hill. Staff gave great restaurant and takeout recommendations, room was very clean and comfortable. Felt very safe during these covid-times, they have lots of precautions in place.If I needed fresh towels or garbage taken away that was done promptly. Wifi was great,enough tv channels as well. Would definitely stay here again. Ottawa is lovely, not crowded and relaxing.

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are pleased that you enjoyed your stay in Ottawa and that the measures we have taken to stop the spread during the COVID-19 pandemic put your mind at ease. We hope to welcome you back soon! Thank you for sharing your experience with us. Regards, Jenn Lytle Front Office Manager

"Best choice for a hotel in Ottawa"

5
jamescousineau, Barrie, Canada 15/08/2020

During these troubled and challenging times of COVID-19 the thoughts of staying at and trusting a hotel is foremost on your mind. We were pleasantly surprised with the hotel, our accommodation, and the staff. The Best Western PLUS in Ottawa is now our only choice when in the city.

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Your review means the world to us, especially given the current circumstances. We are very pleased to know that the measures we have taken due to the pandemic put your mind at ease so that we could provide a safe and comfortable stay. We look forward to welcoming you back. Regards, Jenn Lytle Front Office Manager

"Great Week In Ottawa !"

5
TONY B, Toronto, Canada 08/08/2020

My wife and I just needed to get away from it all, and going to Ottawa and staying at the Best Western Plus was a great decision we made. From interacting with Jenn the hotel manager to enjoying the room amenities to touring all the sights and dining at great restaurants, our stay turned out to be a most memorable experience. We can't say enough about how positive our stay was. We were made to feel welcome by everyone we met. Ottawa is a great walking city, an activity we undergo with relish. We would not hesitate to recommend this hotel to any friends or family contemplating a stay in the capital. It is located in a sweet spot, close enough to the sights, but far enough away that you feel a peaceful serenity all around you. Will definitely be coming back again.

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Tony, We are pleased to see that you were able to see everything you wanted to on your recent trip to Ottawa and had a memorable experience. Knowing that we were able to play a part in making your trip to Ottawa exceptional is exactly why we love working in the hospitality business. Thank you for sharing your kind words and your experience - it means everything to us! We appreciate you recommending our hotel to your friends and can't wait to welcome you back. Regards, Jenn Lytle Front Office Manager

"Amazing staff and services"

5
User 04/08/2020

Went for a family trip for two days and both Sandra-Sales manager and Danika, associate Customer Services welcomed, served and made sure that our stay will be a best and memorable experience. Plus that they can provide in both English and French. Would recommend people to stay at this hotel. Sandra and her team they follow Social distancing and regulations protocol to ensure everyone's safety during the challenging times. Thank you Sandra, Danika, staff and leadership team. Constantin

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Constantin, We are thrilled to read your review, and Sandra and Danika are delighted to be mentioned by name. It was our absolute pleasure to host you and your friends at our hotel. We appreciate you sharing your experience on Trip Advisor and hope to welcome you back in the future! Regards, Jenn Lytle Front Office Manager

"Great location, great value."

5
User 30/07/2020

Stayed two nights with my family at the Best Western Plus Ottawa Downtown Suites, hotel was extremely spotless, service was excellent, suites and overall hotel was very clean, easy access and walking distance to Parliment Hill, grab and go breakfast was great, parking was very safe with easy access to suites.

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled that we were able to help make your two nights in Ottawa memorable thanks to our clean rooms, service, breakfast and convenient location. Thank you for taking the time to share your experience. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Great hotel"

5
User 21/07/2020

I thought Best Western was a lower end hotel and was very pleasantly surprised by everything. All the staff was amazing also. We would definitely stay at this hotel and this location any time we require a hotel and there is one in the area.

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We strive to provide an exceptional experience for our guests, so we are thrilled to see that you were pleasantly surprised by the level of service you received during your stay. Thank you for sharing your review with us. We look forward to welcoming you back! Regards, Jenn Lytle Front Office Manager

"Beds were Small! Great Breakfast and Service!"

3
Coqers, Toronto, Canada 13/07/2020

Good: The breakfast was really great. It's not a basic hotel breakfast it is actually a really nice hot breakfast with lots of variety. The room had a mini kitchenette which was nice. I like the bath amenities they are very high quality I prefer these over the bulk ones as these are cleaner you know it's a fresh one! Bad: They only have a 2 double beds so my wife and my wife kids didn't sleep together as comfortable as if it was 2 queen beds. I would visit the hotel again if it had to 2 queen beds. I think they should convert one of their larger suites to 2 queen beds it would really be nice and especially if it has a sofa bed too! Then it can fit a family of 5! Overall and okay stay! Hopefully the gm reads this as I would be a really happy to come back!

Jenn Lytle, Guest Services / Front Office at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your feedback with us. I appreciate you letting us know that you prefer two queen beds over two doubles. Our Hotel Manager also reads all of the feedback from our guests, and will certainly consider your suggestions in the future. I am pleased to know that you enjoyed the breakfast and the amenities in the room such as the kitchenette and bath products. We hope to have the opportunity to welcome you back! Regards, Jenn Lytle Front Office Manager

"Great Place to stay"

5
User 08/04/2020

The buffet breakfast was quite expansive with a variety of options. The staff was friendly and attentive. The room was spacious, with modern furniture and a very comfortable bed. I will stay there again, the next time I am passing through Ottawa.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello! Thank you for your review on Trip Advisor! We are thrilled that you enjoyed your stay and found the room to be very comfortable. We look forward to welcoming you back Regards, Jenn Lytle Front Office Manager

"Continued Excellence!"

5
User 16/03/2020

I stay at this hotel for business purposes several days each month and have so for the last eight years. The hotel is very clean, quiet, modern, close to restaurants, LCBO and public transit. Walking distance to several Ottawa attractions including the parliament buildings, rideau canal, and museums. With Covid-19 as the news maker of the day this visit (March 9-13), I noticed that the hotel stepped up to the plate by implementing additional cleaning and sanitizing measures. All guest room door handles, elevator buttons and POS machines were noticeably constantly being cleaned. All of the staff deserve a thumbs up for their commitment to making my stay enjoyable as always. Hope this helps.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review with us. The health and safety of our guests and staff is our top priority so we are pleased that you noticed the extra measures that we have implemented to reduce the spread of COVID-19. Thank you for being our regular guest of many years and taking the time to share your positive experience on Trip Advisor. We look forward to your next visit! Regards, Jenn Lytle Front Office Manager

"very comfortable and clean"

5
User 16/03/2020

it was refreshing to find the hotel I was looking for. it was everything i want in a hotel. it had the clean feel. air wasnt moldy. breakfast was awsome. the sofa bed was actually comfortable. was a nice place to rest after a while day of driving.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are pleased that our hotel provided a refreshing experience, and that you were pleasantly surprised by the comfort of the sofabed and the complimentary breakfast. Thank you for being our valued guest and sharing your review with us. Regards, Jenn Lytle Front Office Manager

"Great Hotel!"

4
psamanez, Montreal, Quebec 10/03/2020

Location is very good, close to the Natural Museum. Great for families especially kids. Restaurants and pharmacy is walking distance. Front desk is very nice and friendly. They do an amazing job.! Rooms are small , they come with the microwave and small fridge with plates, utensils etc. The beds are very comfortable. We liked our room, so did our kids. Parking is available but you have to pay for it which we did not mind as we came by car. Parking is Ottawa is a disaster, confusing signs and very limited compared to Montreal, we were happy to pay as we could leave and come back as we pleased. Breakfast is included, basic breakfast items. If you are not a picky eater your will enjoy it as we did. Only advice is that you should go early so that you don't have to wait until they refill the items that are finished. You will have to wait about 15 min. I would have rated the hotel a 5 star, but we had an issue with our toilet on the first evening. The toilet would not flush. Someone did come right away to try to fix it but he couldn't. The front desk said that they would have someone come in the morning. If it was not possible to fix we would get another room, only problem it would come with one sofa bed that we didn't really want. They did not have the same type of room with two double beds.Luckily it was fixed the next morning. We were happy that we didn't have to change rooms. In summary, we would come back to this hotel and would recommend it for sure!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you taking the time to share your detailed review on Trip Advisor! We are very pleased you enjoyed your stay thanks to our convenient location, friendly staff, room amenities, and underground parking. Thank you for your feedback regarding the breakfast as well as your patience with the toilet issue you experienced. I will work with our maintenance team to make sure that any issues are addressed with as little impact to our guests as possible. I am glad to know it was fixed to your satisfaction. We are thrilled to have your recommendation and hope to welcome you back soon! Regards, Jenn Lytle Front Office Manager

"Perfect for any type of people"

5
User 09/03/2020

Beautiful rooms, clean, affordable, and very hospitable. The hotel is great for all kinds of people, if youre a couple, a family, there for business etc. Just a nice hotel that satisfies all of your needs and will spoil you during breakfast time ;)

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Nick, We are pleased to see that you enjoyed your stay with us and recommend us to any visitors to Ottawa, no matter what the reason! I am glad you enjoy our complimentary breakfast and clean rooms. Thank you for your review! Regards, Jenn Lytle Front Office Manager

"Consistently great hotel...... excellent value"

5
Tom H, Burlington, Canada 09/03/2020

We always return to this hotel..... great people who take good care of you..... great location with only a short walk to your choice of restaurants and activities...... we recommend this hotel and will certainly return. Clean and quiet.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Tom, Thank you for being our regular guest! We appreciate you sharing your experience on Trip Advisor and are thrilled to have your recommendation. We look forward to your next visit with us! Regards, Jenn Lytle Front Office Manager

"Excellent Value"

5
familytraveller605, Havelock 06/03/2020

Clean, comfortable hotel in a great location. Friendly and responsive staff. There is no restaurant, but any catered meals have been excellent. Kitchenette makes this hotel perfect for a multi day stay.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your kind words! We are pleased you enjoyed your multi day stay and that our friendly staff, clean rooms, and central location made your visit to Ottawa go smoothly. Regards, Jenn Lytle Front Office Manager

"Comfortable and Family Friendly"

5
User 06/03/2020

We have stayed at this hotel on almost every family trip to Ottawa. It is located right around the corner from the Natural History Museum and in the heart of Ottawa. It was one of the first hotels in the area with charging for our EV which is essential for us. The rooms are comfortable and we love that we can put our kids to bed in a separate room and then have some quiet time to read or watch a movie in the evening. The full breakfasts with gluten and dairy free options are also a huge plus.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled to be your hotel of choice when visiting Ottawa with your family! We understand how valuable family trips are for building treasured memories and are honored to be a part of your journey. I am pleased to know that the EV charging station, complimentary breakfast, and large well equipped suites suit your needs. We look forward to your next visit and thank you for your review. Regards, Jenn Lytle Front Office Manager

"Overnight in Ottawa"

5
Omarilnajjar, Toronto, Canada 03/03/2020

Clean rooms, good breakfast, central location and friendly staff. Big rooms with a small kitchenette and a microwave oven. Only draw back was no room service, but front desk have a wide selection of near by restaurants that deliver.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you taking the time to share your experience on Trip Advisor. We are pleased to know that you enjoyed the well equipped rooms and thank you for letting other guests know that we do not have room service. I hope you enjoyed the variety of local restaurants available for delivery. Regards, Jenn Lytle Front Office Manager

"Convenient and comfortable"

5
User 27/02/2020

I chose this hotel mainly for location across from funeral home - death in family. Also for good reputation of BW plus hotels where I come from. All worked out as planned. Young lady at reception very efficient at checkin and empathetic for our situation. Room well appointed. Lots of plush towels. Television easy to operate once I found guide provided. Breakfast next morning outstanding. Underground Parking nice feature but very tight turn to enter from under front entrance canopy - in fact we had to go around the block to re-approach parking entrance due infamous Ottawa one-way streets . One small gripe- gentleman at front desk despite promising did not email receipt to me. Otherwise fine experience

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience on Trip Advisor. I am glad to know that our staff were able to provide compassion and empathy during a difficult time for your family. I hope that your next visit to Ottawa will be under different circumstances and look forward to welcoming you back. Regards, Jenn Lytle Front Office Manager

"Pleasant surprise"

5
User 26/02/2020

We were upgraded to a suite at no extra cost. Very friendly and helpful front desk staff. Very clean and modern facilities. Excellent location with good indoor parking. Good breakfast included. Best Western Ottawa Downtown was a pleasant surprise! We highly recommended it.

AlbertBaySuiteHotel, Guest Relations at Best Western Plus Ottawa Downtown Suites, responded to this review
Hi there! Thank you for taking the time to leave this wonderful review about your stay. I am extremely pleased to see you enjoyed our beautiful updated rooms! We hope to welcome you back on your next visit to Ottawa! Sara W (Guest Relations)

"Convinent accommodation"

4
Kermit099, Toronto, Canada 24/02/2020

This hotel is conveniently located in Ottawa downtown. It is close to a lot of restaurants on Elgin street. The hotel room is pretty clean. The continental breakfast was great with a few options to choose from. I will definitely come back and stay with this hotel.

AlbertBaySuiteHotel, Guest Relations at Best Western Plus Ottawa Downtown Suites, responded to this review
Thank you for your review! We are pleased you had a successful trip to Ottawa and found our location convenient. See you again next time you are in town ! Sara W (Guest Relations)

"Great hotel."

5
Bridgey71, Toronto, Canada 24/02/2020

Lovely hotel. Breakfast was quite busy and food was fresh. We had a King suite, all of the amenities you need. Walking distance to restaurants on Elgin. We will definitely be back! Thank you for a lovely stay.

AlbertBaySuiteHotel, Guest Relations at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello there, Thank you for taking the time out of your day to share your experience staying at our hotel! We are pleased to see you will be back to visit again! We look forward to greeting you again! Sara W (Guest Relations)

"Gorgeous room and excellent service!"

5
Prossie212, Toronto, Canada 22/02/2020

I have just returned from spending a night at this hotel and had to write this review because I really loved my stay! Starting with checkin, the lobby is beautiful and I was pleasantly welcomed and checked in promptly by Sandra at the front desk. Sandra is wonderful and gave me some valuable information about local attractions and dining options, and even had a birthday card with chocolates sent up to my room because it was my birthday! My room was a queen bed room and was gorgeous. Loved the decor and amenities, great wifi and spotless. Breakfast is complimentary and you help yourself. Not a huge selection but there is something for everyone and it tastes good. Every staff member you meet greets you pleasantly and service is excellent. I regretted that I could not stay longer and will definitely stay there again in future. Thank you BW Plus Ottawa Downtown for an amazing stay.

AlbertBaySuiteHotel, Guest Relations at Best Western Plus Ottawa Downtown Suites, responded to this review
Hi there! We are absolutely thrilled you had a pleasant stay with us. Your feedback and kind words really do mean the world to us! I will be sure to pass this review along to all departments and to Sandra directly so everyone can see your wonderful review. We hope to see you again for a longer stay soon! Kind Regards, Sara W (Guest Relations)

"Came to visit family and skate the Rideau Canal"

5
User 21/02/2020

This hotel very clean, staff very courteous and made us feel welcome. Breakfast included was fabulous. Also very informative about the local restaurants and things to do within walking distance of the hotel.

"Best Western Ottawa"

5
Jerry B, Niagara Falls, Canada 13/02/2020

Stayed here for a night nice clean rooms secure parking in underground garage, staff was very friendly and helpful will stay there again when visiting ottawa, had a suite with the living area separate from bedroom which is great since I wake up so early and price was very comparable to other hotels in area

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Jerry, Thank you for taking the time out of your day to share your experience staying at our hotel on Trip Advisor. We are pleased to see that you plan to return to our hotel the next time you are in Ottawa. Our friendly staff look forward to welcoming you back on your next visit. Regards, Jenn Lytle Front Office Manager

"Excellent stay"

5
620joanne, Ottawa, Canada 10/02/2020

Great hotel, clean, amazing breakfast, hotel staff were all very professional Not a bad thing to say about this hotel, except parking rate should be included with hotel price 22.99 We will be back, thank you

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled to see your review and glad to know that you enjoyed your complimentary breakfast and clean room. We look forward to your next visit! Regards, Jenn Lytle Front Office Manager

"Very clean - nice option in downtown Ottawa"

5
Babs621, Ottawa, Canada 01/02/2020

I had a business function that required me to stay late in town so decided to stay here as most “right downtown” hotels were full. Lucky for me! I found this spot to be a pleasant surprise. Very friendly, very helpful staff who when I called the night before to see if I could leave my car there in the a.m. instead of having to move it after my workday ( and pay for parking again)... they not only said sure but also said they'd see if there was a room available in the a.m. for me to dump my luggage. Wow! Unexpected and very helpful!! Room was very nice with a separate living room, comfy bed, nice bathroom. Breakfast included but I had to leave before it started so they gave me a breakfast to go “water, fruit and granola bar”. Can't really ask for more than that- plus nicely located so you can walk to most office buildings in the “core” business area. I'd recommend it for sure!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We are thrilled to know that we were able to make your trip to Ottawa go more smoothly. We are glad you enjoyed your room and that our 'Grab and Go' breakfast helped your early morning start well. Regards, Jenn Lytle Front Office Manager

"Great stay for the price we paid"

4
User 29/01/2020

The hotel is in a great location downtown, just a 10-min walk from the Rideau Canal, and extremely close to the highway. The underground indoor parking is super convenient and the garage is heated to a very comfortable temperature. Parking is $22.95 per night but well worth it. We stayed twice in a week because we took a break while road-tripping to Mont-Tremblant. The room we had the first time was on the fifth floor and the downside of that room was that the water took time to heat up. Considering that the boilers are in the basement, it makes sense, so we had to run the water for a few mins to wait for it to warm up. On our second stay we had a room on the 3rd floor and the water was hot instantly. The kitchenette was also very well stocked for both our stays. We had booked the double-bed rooms for both our stays, and the kitchenette was satisfactory for the most part. The only detail I noticed was the freezer compartment in our fridge in room 512 was missing the little door attached to it, so the temperature in the freezer was pretty much the same as the rest of the fridge. The freezer and fridge in room 303 were great, and the freezer temp was colder because it had the little door attached to it. The temperature overall in both fridges in both rooms was acceptable. We're definitely gonna stay in this hotel again. We've stayed at the Fairmont on Rideau St as well as the Days Inn on Rideau St, and the BW Plus is by far the best of the 3. It's perfect for families; we have a 3-yr old son. The breakfast was also great, but you get more selection of food items the earlier you go (it runs from 7:30-10:30 on weekends - earlier on weekdays, I think) I definitely recommend this hotel to all. Good luck!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your detailed review! We are pleased to see that you recommend us to others and plan to return to our hotel. We understand the importance of good value and are glad that we are your #1 hotel in Ottawa! We are honoured to have been a part of building family memories with your son, and look forward to your next visit. Regards, Jenn Lytle Front Office Manager

"Fine Hotel in Downtown Ottawa"

5
tmfg2016, Barrie, Canada 29/01/2020

This hotel checks all the boxes for family and business visitors to Ottawa. Its location is convenient to many of the city's attractions. While the hotel is not a luxury spot, it is definitely clean, comfortable and friendly. Windows that open make for a good sleep. The included breakfast buffet gets travellers' days off to a great start. And in winter especially, the indoor parking makes a car purr.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I am pleased to see that our hotel met all of your needs during your recent trip to Ottawa! The indoor parking and complimentary breakfast certainly do help to get the day off to a good start, especially during the colder months. We hope to welcome you back soon and appreciate you taking the time to share your recent visit on Trip Advisor! Regards, Jenn Lytle Front Office Manager

"Very accommodating"

5
User 28/01/2020

Excellent accommodation very helpful,staff and a very good included breakfast. Rooms were well appointed and the location was close to shopping . Definitely will stay there again on my next visit to Ottawa.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I am glad that our friendly and helpful staff were able to assist with everything you needed for a pleasant trip to Ottawa. We are thrilled to see that the complimentary breakfast, good service, and well appointed rooms have made us your hotel of choice in Ottawa. Thank you for taking the time to share your experience on Trip Advisor. Regards, Jenn Lytle Front Office Manager

"Nice hotel, fantastic service."

5
grapefruits, Kingston, Canada 27/01/2020

I stayed one night for a business meeting. The hotel staff were very friendly and helpful and the room was clean and quiet. The breakfast was really great! A huge selection of fresh hot and cold options. I would stay here again and recommend it to others.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled to see that you plan to return to our hotel and appreciate you recommending us to others! The comfort of our guests is our top priority and I am glad this was reflected in your experience. Thank you for being our guest and sharing your experience with others. Regards, Jenn Lytle Front Office Manager

"Confereing and meeting"

5
shirleydpenha, Ottawa, Canada 27/01/2020

Perfect hotel for downtown Ottawa. Friendly and professional staff. Good meeting space. Ideal of Annual meetings and Board Meetings, Guest rooms well equipped for both family and business. Highly recommend. Have used the hotel multiple times.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, As a repeat guest, we value your feedback highly and are thrilled to see that you had another successful event, and stay, with us. Thank you recommending our hotel for both families and business. We look forward to assisting you with your next meeting! Thank you for your review. Regards, Jenn Lytle Front Office Manager

"excellent stay"

5
User 23/01/2020

Excellent service. Always a big smile on front end staff and they make you feel welcome every time. Cleaning staff are also very friendly and are fantastic to deal with if there is a request. Underground parking is nice as it was minus 17 outside but the garage was warm and great to get into a vehicle.

"A couple of storm stayed nights ..."

5
User 22/01/2020

Great front desk ... dealt with a noisy teen group on our floor promptly, very responsive to all our needs. Good little exercise area and spa on the top floor. Room was (otherwise) quiet and bed was comfortable. Walking distance to good restaurants and the canal. Internet was good quality. Breakfast was pretty good by Best Western standards. Good stay for the prce.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for choosing our hotel to wait out the storm! I am glad our staff could assist with everything you needed and that you found the hotel provided good value for the price. We appreciate you sharing your experience with us. Regards, Jenn Lytle Front Office Manager

"Good service and location"

5
ManishSL, London, Canada 22/01/2020

I stayed here for three nights. People at the front desk were very friendly and did everything they could to make our stay a pleasant one. Free breakfast was included with the stay. Parliament hill and downtown were just minutes away by cab.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I appreciate you taking the time to share your review with us! We are very glad you enjoyed our friendly staff, complimentary breakfast, and convenient location. We look forward to seeing you again. Regards, Jenn Lytle Front Office Manager

"Great Service"

5
User 20/01/2020

Always stay at a Best Western. Front desk gentleman was amazing during check in. Great place to stay in Ottawa close to td place for events there. Parking was also good underground- safe and secure....

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled to see you enjoy Best Western and thank you for your loyalty! Being the closest hotel to TD Place along with having heated underground parking is a feature many of our guests who attend events appreciate. Thank you for sharing your experience on Trip Advisor. Regards, Jenn Lytle Front Office Manager

"Great Hotel"

5
User 20/01/2020

I would definitely recommend this hotel. I stayed here 4 nights for business purposes. The staff are wonderful, the facilities are clean and the breakfast is delicious. It is located downtown: can easily walk to many businesses or the staff will call a taxi for you should you require one.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Lynda, Thank you for recommending us! Your praise means the world to us. We strive to provide an exceptional experience and are glad to know that you enjoyed your stay. Thank you for your review! Regards, Jenn Lytle Front Office Manager

"New favourite motel!"

5
mandycull29, Cobalt, Canada 09/01/2020

My husband and I were SO happy with our accommodations at best western! The room was immaculate so clean, could see our reflections on the floor! The bed was comfortable the pillows were wonderful. Will be returning happily, no matter where we travel going forward we will be booking a room at best western motels!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled to be your new favourite hotel! We are very glad that our comfortable and immaculate rooms will keep bringing you back. We look forward to your next visit and thank you for your review. Regards, Jenn Lytle Front Office Manager

"Good location downtown"

4
Carlis28carlis28, Toronto, Canada 09/01/2020

Stayed here for business. Good downtown location and an easy walk to my meetings. Room was good but mattress not as firm as I like. Otherwise it was a good place to stay. Efficient check in and out. Quick!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We are pleased you had a successful business trip to Ottawa and found out location convenient. We hope to see you again next time you are in town. Regards, Jenn Lytle Front Office Manager

"Great Hotel"

5
User 07/01/2020

I love this hotel, I have stayed several times when I take my daughter back to University of Ottawa. It is a great location and reasonable price, clean and bright. Staff is friendly and helpful. I will definitely stay again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review, and for being our return guest! We appreciate you taking the time to share your impressions, and look forward to your next stay. Regards, Jenn Lytle Front Office Manager

"Wonderful Experience!"

5
27shannon, Tavistock 30/12/2019

This hotel was very clean, the rooms were attractive, beds were extremely comfortable and the breakfast was delicious and offered a great variety of food. The staff were extremely friendly, professional and eager to help. We thoroughly enjoyed every aspect of our stay!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I am very glad that you enjoyed every aspect of your stay, and had a wonderful experience! Thank you for sharing your review and letting us know that the comfortable rooms and complimentary breakfast were highlights of your stay. Regards, Jenn Lytle Front Office Manager

"Good place to stay"

4
User 30/12/2019

I was with my family for a get away. We had such a great time. We stayed for two nights, the staff was very welcoming and helpful to accommodate all our requests. The only thing missing was the pool, but everything else was on point.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are glad to see that you enjoyed your family getaway at our hotel and had a great time. Thank you for taking the time to share your review! Regards, Jenn Lytle Front Office Manager

"Amazing Staff, Amazing Experience"

5
K C, Burton 30/12/2019

Had the pleasure of staying here over the Christmas holidays. Reasons to stay here: quick check in / out convenient access to Queensway secure parking on site clean comfortable rooms great breakfast friendly, efficient and all around awesome employees We will definitely stay here again in the future!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review on Trip Advisor. We are thrilled that you had an amazing experience! We appreciate you letting other guests know about the great benefits our hotel has to offer. We look forward to welcoming you back! Regards, Jenn Lytle Front Office Manager

"Comfy, cozy, and close to everything! A new home for this new digital nomad."

5
josh_rachlis, Ottawa, Canada 29/12/2019

I loved the hotel and I plan to stay here often. It's just a couple of blocks from my parents' house. And it's across the street from the Canadian Museum of Nature, which I used to write the ads for. But until I was searching for hotels this month, I didn't even know it was there, because it's tucked away on a cozy street, while still being walking distance to everything in downtown Ottawa. 6 months ago I sold my Toronto condo so I could be free to travel around. But then I realized I missed my parents in Ottawa. So I wanted to try a hotel close to them. And I like Best Western hotels - I stayed in them all the way down to Florida when my dad and I drove from Ottawa to Florida a few years ago. This hotel turned out to be great! I had a fun chat with Sara at the front desk when I checked in. Because I was a Gold member, she offered to upgrade me to a suite. (This stay moved me up to Platinum. Exciting!) It was neat to have the big suite. There was a fridge, microwave, and even dishes and cutlery, all of which I used. There was a couch, desk, and 2 TVs. I didn't use any of that, because I was just there for 3 days. But when I come back, I'm sure I'll use the desk for my work. And maybe I'll have visitors for the couch and TV. My bed was super comfortable. There's even a pillow menu you can order from, but I didn't because my pillows were already great. I haven't tried the gym yet, but I look forward to trying it. The breakfast was really good. Lots of variety. I loved the strawberry and peach you could add to your waffles or to the parfait yogurt that comes from the machine. And there was a TV on in the breakfast room, so you can catch up on the news while you eat. My parents don't want me sleeping on their couch, and it's hard to get work done when you're staying in someone else's house. So I hope to stay at this hotel frequently, so I can be close to my parents while still working on my videos and podcast.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Josh, Congratulations on this exciting new chapter of your life! It sounds like you are really making the most of being a 'digital nomad'! We are pleased you found our hotel and enjoyed your stay with us. I will be sure to share your review with Sara at the front desk as I know she will be thrilled to see that she helped make your visit memorable. I am glad you enjoyed your complimentary upgrade to a larger suite - it sounds like this will be a more frequent occurrence since you have moved up to Platinum status with Best Western Rewards! I hope you enjoy all the perks that your elite status brings. We are happy to be your new home away from home so that you and your parents can enjoy your visits to Ottawa to the fullest! We are looking forward to welcoming you back in the future. Thank you for your review. Regards, Jenn Lytle Front Office Manager

"Christmas Holiday Party"

5
deepaksharma01, Calgary, Canada 26/12/2019

I attended the Federal Libéral Party holiday Party at National Arts Centre, Lovely hotel very close to the Parliament Hill I stayed four nights everything was alright had no issues front desk was fantastic rooms look like they are newly renovated.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are glad to see that you had a great visit for the Liberal Holiday Party! We did update our rooms last year and appreciate you noticing the fresh look. Thank you for sharing your experience on Trip Advisor! Regards, Jenn Lytle Front Office Manager

"Great service"

5
JCEBlainville, Montreal, Canada 25/12/2019

Great service. Clean property. The room was neat. The restaurant was clean and free breakfast was very good too. It's a 10 min drive to downtown. I would definitely stay at this location again. Quality/price this hotel is a very good option. I doesn't have a pool, although I knew this before I checked in.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! I am pleased to know that you enjoyed our high level of service and good value. We look forward to your next visit! Regards, Jenn Lytle Front Office Manager

"Modern Establishment"

4
Ron B, Oshawa, Canada 18/12/2019

As a platinum member, I can say that this is the finest "Best Western Plus" hotel I have stayed at. We never had to wait for the elevator and the rooms were absolutely stunning, and clean with up-to-date furnishings and fixtures (including multiple USB charging ports). It boasted of a mini-kitchen complete with a Kurig coffee maker, dishes and seating area with large screen TV, sofa, desk, table and settee. The bedroom had a closet and safe and a second flat screen TV. The bed was comfortable and low enough to be accessible for the vertically challenged. There was a magnifying mirror for shaving/makeup and the shower head was gentle. The included breakfast buffet was above par and the facility was close to restaurants but more than a light walking distance to downtown attractions (the reason for the 4 stars).

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled to be considered the best 'Best Western Plus' you have stayed at! We strive to provide a superior experience to our guests, and are glad this was your experience thanks to our well equipped rooms and complimentary breakfast. We look forward to seeing you again in the future. Regards, Jenn Lytle Front Office Manager

"best hotel experience"

5
User 18/12/2019

We stayed 2 nights at the best western plus on Ottawa with my partner and our 3-year old. Overall service was fantastic. questions answered and generous help when needed. staff members Sandra and Jorge provided exceptional service. breakfast was fresh and varied. good location. we could not have asked for more. the location is good. Science Museum is a 5 min walk. Chinatown not far. highly recommended.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled to be highly recommended after your recent stay with us! Thank you for your review! I will be sure to share your comments with Sandra and Jorge as they will be thrilled to read them. We are pleased you enjoyed the serive, breakfast, and location. We look forward to welcoming you back. Regards, Jenn Lytle Front Office Manager

"Excellent Service and Staff"

5
ksghai, Toronto, Canada 17/12/2019

Clean and Good. The staff is very polite, friendly and helpfull. The food quality is too good. The hotel is at prime location with paid parking onsite and free street parking on weekends. Parliament is just few minute drive from the hotel. Overall we enjoyed our stay at hotel.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We are glad you found the hotel location to be ideal and that you enjoyed your stay thanks to our friendly staff. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Great place"

5
Erin P, Corbeil 16/12/2019

I stayed for 4 nights on business. The hotel is clean. The staff is friendly and very helpful. They provided me with menus for take out one night and an umbrella another. There are small saunas (men's and women's) next to the small fitness room. After a cold Ottawa winter day or night it is nice to warm up in a sauna. (Tip- go up to the 8th floor ahead of time to turn on the sauna so that it's hot when you go in.) The breakfast was good with lots of variety and a good sized room. The parking is underground so cars are secure and warm which is nice.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Erin, Thank you for taking the time to share your review with us! We are very glad to see that you enjoyed your stay and that our friendly staff were able to help with everything you needed. We hope to welcome you back soon! Regards, Jenn Lytle Front Office Manager

"Awesome staff"

5
User 13/12/2019

Staff were awesome, very clean room, confortable bed and they were flexible with parking even after I checked out. Walking distance to Elgin street and Banks (tons of restaurants and pubs). Lovely stay, definitely recommend it :)

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience on Trip Advisor, and for recommending our hotel to others! We are pleased to see that you enjoyed your stay with us and that we were able to assist with everything you needed. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"One week in Ottawa"

5
User 06/12/2019

Well located hotel with internal parking. Rooms are very comfortable and clean. They offer orthopedic pilows on demand. Good and generous breakfeast. Staff very qualified. Quick check-in and check-out.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We are thrilled to see that our efficient staff, comfortable rooms, pillow menu, and convenient location helped your week in Ottawa go smoothly. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Perfect stay!"

5
voyageur5453, Montreal, Canada 04/12/2019

We spent 2 nights at Best Western Plus Ottawa. This hotel is close to every thing. Rooms are large, clean and overall quite. Beds and linen are comfy and soft. Breakfast is good. Unlike so many american hotels, there is no foam plates ans utensiles, only "real" plates. Staff is polite and healpfull. Do not hesitate to book this property!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you encouraging others to book at our hotel! It is thanks to feedback from guests such as yourself that we know travelers prefer real plates and utensils. Thank you for taking time out of your busy day to share your feedback with us on Trip Advisor. We are pleased you enjoyed your two night stay at our hotel! Regards, Jenn Lytle Front Office Manager

"Clean hotel"

5
User 04/12/2019

Rooms were very clean. Large selection of different types of pillows. Front staff were very knowledgeable of current events and friendly. Lots of restaurants nearby on Bank Street. Cab service was quick when needed. Their all inclusive morning breakfast was delicious with lots of options.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are glad that our friendly staff, clean and comfortable rooms, complimentary breakfast, and convenient location made your stay enjoyable! We appreciate you taking the time to share your experience on Trip Advisor. Thank you for being our guest. Regards, Jenn Lytle Front Office Manager

"Couple without kids!"

5
cynthiaa587, Ottawa, Canada 04/12/2019

Great customer service! We had gift cards to use, but had to reserve with a credit card. Although unable to process at the desk, the manager rectified on Monday! We'll be recommending them. The room had everything you could ask for, fridge abd a few dishes. Oreos and coffee! Great coffee actually! The shampoo and co Siri I er were lemon scented,- fresh wake you up smell and the bed was super comfy.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review. We are pleased that we were able to resolve the gift card issue expediently. Your recommendation means the world to us, and we are very glad that you enjoyed the room amenities! We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Close to everything, clean, awesome staff"

5
Liz48355, Mississauga, Canada 03/12/2019

This property is in the center of everything. Clean spacious rooms, friendly staff, great breakfast, fitness centre, snack /newspapers available. Waiting Parliament, Landsdowne park. Bike Path , the best part is a heated garage in the winter time. Worth the extra money not to getting into a cold snow covered car

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We are very pleased to see that you enjoyed your stay with us and look forward to welcoming you back soon! Regards, Jenn Lytle Front Office Manager

"Downtown Ottawa"

4
Kozak437, Cobourg, Canada 27/11/2019

Our hotel was next to the Museum of Nature. Walking distance. Very clean room, good service at the front desk. Morning breakfast was very reasonable, and good. I was not impressed with the indoor parking fee, and the other option was to park on the street. Easy access to the local highway when coming to and leaving.

"All round great hotel to stay while on business!"

5
User 25/11/2019

The parking lot was easily accessible, the room was perfect, with a wonderful selection of pillows (I am very particular). Very quiet and clean. I used the gym on all three days as well as the complimentary breakfast which varies slightly day to day. I just love the atmosphere of the hotel, very professional, calm yet quiet.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I am glad that your stay with us while in Ottawa on business was enjoyable, and that you had everything you needed for a productive and pleasant stay. Thank you for taking time out of your busy schedule to share a review on Trip Advisor! Regards, Jenn Lytle Front Office Manager

"Best Western Inn and Suites, Ottawa"

5
User 23/11/2019

We chose this hotel because we have had good experiences with this chain in the past and it was close to the venue we had come to Ottawa to attend. We were pleasantly surprised by how big our suite was. A small kitchenette that accommodated our needs nicely. Loved the daily breakfast service and the option to support the environment by skipping daily housekeeping. The hotel is situated in the Midtown neighbourhood, which has a nice vibe and some interesting little shops to visit, as well as pubs, restaurants and other amenities. It is also within easy walking distance of the LRT, Parliament Buildings and shopping areas, and there is a Natural History Museum right around the corner.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you taking the time to share your experience, and are very glad that you were pleasantly surprised by your suite. We are pleased to see that the room amenities and location suited your needs well. We look forward to seeing you again soon! Regards, Jenn Lytle Front Office Manager

"Wonderful place to stay"

5
Jane3722, Kitchener, Canada 20/11/2019

Great location with good amenities. Comfortable beds and cozy bedding, Keurig coffee maker in the suite with a fridge and microwave. I found the staff super accommodating and friendly. Great breakfast offered. Highly recommend

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Jane, Thank you for being our guest, and taking the time to share your experience on Trip Advisor! We are glad that you enjoyed the comfortable beds and amenities. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Good value for money for a hotel in Ottawa"

5
cortes_dianacamille, Makati, Philippines 17/11/2019

We stayed at Best Western Plus Ottawa Downtown Suites for 2 nights and all I can say is that this hotel did not disappoint us. First, it was easy to find this coming from Via Rail Ottawa Station as it only took us 30 minutes (via OC Line Transit then bus) to get here. I also appreciate that the location is situated on a quiet area yet there is a nearby bus stop across the hotel. It is also accessible to Tim Hortons and nearby restaurants in the area. The location of this hotel is also a good walking distance to Parliament Hill. Second, the rooms were fantastic. It was spacious with two big and comfortable beds, a good closet space, a clean bathroom and a small kitchenette (complete with ref, microwave oven and even utensils). It was also good that they had a pod (or capsule) coffee machines for guests to enjoy. Breakfast was included and it was adequate enough for its guests. Also, Seattle's Best coffee was also served in the breakfast area. Furthermore, I appreciate that this hotel is environmentally conscious as it invites its guests to participate in the Service Skip Program where you get a Free $5 Starbucks Gift Card. Overall, I can say that you get your money's worth by staying at this hotel. Will definitely recommend to family and friends who intend to visit Ottawa.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your detailed review! We are thrilled to see that you found our hotel to be great value, and that you will recommend us to family and friends. Your recommendation means the world to us. We are pleased that you enjoyed your comfortable room, our convenient location, the complimentary breakfast and skip service program. We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Exceptional Service and courtesy"

5
Faith H, Toronto, Canada 16/11/2019

We came to the hotel at a time of family crisis - having lost two close family members in a car crash! The empathy and helpfulness of the staff was truly exceptional and it certainly means we will think of using this hotel again soon.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience. Our hearts go out to you and your family and we are grateful to see that we were able to provide some small comfort during such a difficult time. We look forward to welcoming you back to Ottawa under different circumstances. If there is any way at all that we can be of assistance, just let us know. Regards, Jenn Lytle Front Office Manager

"Very comfortable modern hotel"

4
anatomysupply, Toronto, Canada 13/11/2019

We stayed at this hotel for one weekend: myself, my mom and my 7 yo daughter. The room was very clean, equipped with a small kitchenette (no stove, only microwave), which was handy. Breakfast was decent, with warm options, more than you usually get in North America, the reason I put a “very good” s that the hotel failed to provide us with separate beds though I asked them to and paid for an upgrade. I've got an upgrade for a bigger room but not for separate beds. One other thing is that they do not have normal kettles for hot water only those brewing machines.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I appreciate your feedback regarding your experience and am pleased to see that you enjoyed the room amenities and complimentary breakfast. I apologize for the misunderstanding regarding the room upgrade, as we do not have any upgraded rooms with two beds. Our upgraded suites have one bed in the bedroom, and a sofabed in the living room. We are happy to provide kettles to the room upon request. I welcome the opportunity to find out more about your experience so that I can make sure we are providing the best experience possible to our guests and can be reached at jenn@bestwesternottawa.com. Thank you for sharing your review! Regards, Jenn Lytle Front Office Manager

"very nice hotel but watch out for the $22 for parking."

4
User 13/11/2019

very nice hotel. very comfy beds and clean room. one thing they did not tell us is that it is $22 for parking per vehicle and we had two cars. I was not happy to hear that when we arrived at the hotel.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Mike, Thank you for sharing your review on Trip Advisor, and for making sure other guests are aware of the parking rate. We do try to be as transparent as possible with our pricing, and I would welcome the opportunity to review the booking method you use to make sure we are doing all we can in this regard. I can be reached at jenn@bestwesternottawa.com. Regards, Jenn Lytle Front Office Manager

"Nice stay; excellent service"

5
User 12/11/2019

I went in Ottawa to attend a summit and I stayed at Best Western Plus Ottawa Downtown Suites for 4 nights. The room was immaculate. Beds and pillows were very comfortable. Breakfasts (which were included) were of good quality and varied. The place was quiet and well soundproofed. The staff was attentive, friendly and really helpful. A convenience store service was available at the front desk and restaurants are easily accessible nearby (walking distance). I don't have any problem to speak English, but it could be appreciated if we could be served in French also.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Pauline, We are pleased to see that you enjoyed your visit to Ottawa for a summit. I will be sure to share your comments with our housekeeping and front desk staff, as they will be pleased to know that their high level of service made your stay more memorable. We hope to welcome you back in the future. Regards, Jenn Lytle Front Office Manager

"Clean and lovely"

4
Debbie T, Orillia, Canada 12/11/2019

This hotel is one of our favourites to stay at in Ottawa, 1 - because it is so close to the University and second because of the friendly staff, clean rooms, excellent breakfast and ease of check in and check out. Would definitely recommend this hotel.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Debbie, We are pleased to be considered one of your Ottawa favourites! We are glad that our central location, excellent service, and complimentary breakfast keep you coming back. We look forward to seeing you again and appreciate you taking the time to leave your review on Trip Advisor. Regards, Jenn Lytle Front Office Manager

"Still a great hitel"

5
User 09/11/2019

I stay here for business every couple of months. The hotel is located centrally with easy access to the 416. Plenty of pubs and restaurants nearby. Breakfast is good enough and parking is underground.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello John, Thank you for taking the time to share your review on Trip Advisor. We are glad to have you as our regular guest and pleased to see that we have maintained the high standards you have come to expect from our hotel. We look forward to your next visit. Regards, Jenn Lytle Front Office Manager

"Wonderful Business and Guest Experience"

5
HeatherAE48, Ottawa, Canada 06/11/2019

We plan many meetings and book many guest rooms throughout the year with this hotel. The Conference Coordinator and her team go above and beyond to make certain all the details are covered and have alway made certain that our guests are well cared for. Well done to all the staff for making this hotel a pleasure to work with!

"GREAT LOCATION"

5
richardhG2891TY, Chilliwack, Canada 01/11/2019

Hotel is lovely, rooms and bed and pillows were so comfortable and cozy. Location is perfect for walk all over Ottawa. Had a great stay. Late check in was no problem and front staff were very knowable, even had large umbrellas for our use. We would definitely stay here.As we were there for 23 days it was nice to have our bedroom separate from the living room. Lovely and clean hotel.

"Quiet location, very good quality, very friendly staff, clean underground parking, pleasant guests Price achievement rat"

5
User 31/10/2019

Outstanding Hotel very friendly Staffs, very,very, clean and, Value of the equipment excellent and not to forget a really great bed, highly recommended if a trip to Ottawa is due, many thanks to all the staff for their attention, we will gladly come back

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Hans-Juergen, Thank you for our review! We are thrilled to see that you enjoyed your stay with us. We appreciate you recommending our hotel to other travelers. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"wow fantastic"

5
Chris P, Nottingham, United Kingdom 28/10/2019

A very nice hotel room was above standard breakfast was very good everything you needed a very comfortable bed staff friendly location was just right would recommend to all the car park CAD 25 per day

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Chris, Thank you for recommending our hotel - it means a lot to us! We are glad that you enjoyed your room, the complimentary breakfast, and that you had a good rest on our comfortable beds. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Kyle"

5
User 27/10/2019

Enjoyed the stay during my first visit to Ottawa. There for business conference. Hotel was very close to the meeting venue. The hotel was located in a safe area and very convenient to many places to eat.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are pleased to see that you enjoyed your visit to our hotel, and that the location was convenient for your meeting as well as going for a stroll and a bite to eat afterwards. Thank you for taking the time to share your comments. Regards, Jenn Lytle Front Office Manager

"Outstanding hotel!"

5
User 25/10/2019

I always stay at this hotel when in Ottawa for business purposes. It's clean, modern, quiet and the staff are very friendly from the front reception to the hard working housekeeping staff in the basement. Very much appreciated the switch back to the real dinnerware in the breakfast room from plastic and paper dinnerware. This hotel ups the anti for their competitors! See you again in December.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! As a regular guest we value your feedback highly, and are glad to see that our friendly staff helps to make your business trips more enjoyable. It is thanks to suggestions from our guests that we made the switch back to real dinnerware in the breakfast room, as we want to provide the best experience possible. We look forward to your next visit! Regards, Jenn Lytle Front Office Manager

"Comfortable stay - amazing pillows"

5
User 25/10/2019

I found the hotel to be in a central location with great access to nearby food outlets. The bedding and pillows were very plush leading to a great nights sleep. The staff was friendly and accomodating and breakfast was good!!

"doing business in Ottawa"

5
User 24/10/2019

Great front desk team,.very convenient enviroment. location is within reach of food and shoping centers. reasonable prices for the excellent services and the neatness. Spacious breakfast area and diversified continental breakfast.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Rashad, Thank you for your review! I will be sure to share your comments with our front desk team. We are pleased that you found our hotel to be good value for our convenient location, clean rooms, and complimentary breakfast. We hope to welcome you back soon. Regards, Jenn Lytle Front Office Manager

"Good stuff"

5
Tim W, pickering, Canada 24/10/2019

Staff were great, room was spacious and clean and includes buffet breakfast. For the price its hard to beat. Not right at the Hill but the walk is good exercise! :-) Should seriously consider staying there for your next trip to Ottawa... I'm going to.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Tim, Thank you for sharing your review with us! We appreciate you recommending our hotel to others. We are very pleased that you enjoyed your stay with us and look forward to welcoming you back soon! Regards, Jenn Lytle Front Office Manager

"Would stay there again"

5
User 23/10/2019

Rooms are clean and comfortable. Staff is very friendly. Breakfast very good, nice selection. location good. We would stay there again anytime large TV's, large fridge, Lots of parking around the Hotel on weekends

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Gabriele, We are thrilled to see that you will come back and visit us again! Thank you for taking the time to share your experience on Trip Advisor. We look forward to seeing you soon. Regards, Jenn Lytle Front Office Manager

"A wonderful place to stay"

5
114Rainer, Oakville, Canada 17/10/2019

We recently booked in for the long Thanksgiving weekend and received an upgrade to a king suite from our rewards membership. We had several excellent sleeps and also enjoyed the free breakfasts. As one can imagine it was very busy but the crowd was handled very well by the staff. We found the staff to be very friendly, always with a smile. The location was also good for us with free parking on the street during the weekend and holidays. We will definitely stay here again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share a review on Trip Advisor! We are pleased you enjoyed your upgrade to a king suite and that you slept well. We are glad that our friendly staff and complimentary breakfast stood out during your time in Ottawa. We look forward to welcoming you back to our hotel! Regards, Jenn Lytle Front Office Manager

"Great place to stay in Downtown Ottawa with parking."

4
User 16/10/2019

Great family hotel . Walking distance to nearby eat outs and and short drive to parliament hill. Overall great place to stay. Underground parking is amazing for a city like Ottawa. Just next of museum of natural history. Will definitely visit again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review on Trip Advisor! We are pleased that you found our location and underground parking convenient. We look forward to seeing you again soon! Regards, Jenn Lytle Front Office Manager

"Amazing downtown hotel"

5
Melanie858, Toronto, Canada 16/10/2019

We were pleasantly surprised when we entered our room. It was quite large, and spotless. Our room was at the end of the hall so it was very quiet. The front desk check-in and restaurant staff were polite and helpful. The breakfast had a lot of options and was included with our room. This was our first time in Ottawa and wanted to be close to the Parliament buildings as well as the Canadian Museum of Nature. I would not hesitate to stay at this hotel in the future.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Melanie, We are thrilled to see you had a wonderful first visit to Ottawa! We are always excited to show off our beautiful city and are glad that our hotel provided a comfortable place to begin your adventure. Thank you for taking the time to share your experience with us. Regards, Jenn Lytle Front Office Manager

"We had a family wedding, it was right around the corner from the wedding. Good location for us at the time."

5
User 16/10/2019

Room was clean, people were friendly and very quiet. The location was great as it was right around the corner from our wedding reception. It was in walking distance from everything. Breakfast was included, good but a little cold.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Debbie, I hope you had a wonderful time at the wedding! We our pleased that our location was convenient and that our quiet rooms and friendly staff helped to make your time at our hotel memorable. Regards, Jenn Lytle Front Office Manager

"I will definetly comeback"

5
nania_biz, Toronto, Canada 14/10/2019

The service is beyond my exception. Very friendly crew. Awesome sweet. Amazing breakfast. And most of all an affordable price. The proximity of the hotel to downtown and all the other relevant landmarks is useful. Keep it up.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We look forward to welcoming you back. We are pleased that our location is convenient and that our competitive rates fit your budget well. I will be sure to share your comments with our team who will be glad that their friendly service helped make your visit to Ottawa memorable. Regards, Jenn Lytle Front Office Manager

"Clean"

4
Brandy_Josh, Chelsea, Canada 08/10/2019

This hotel does not have a fancy pool or restaurant but the cleanliness makes it worth missing those things. The housekeeping staff is wonderful and always polite. I am comfortable here! Walling distance to anything you need and inground secure parking.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I will be sure to share your comments with our housekeeping staff, as they will be pleased to see that you noticed their hard work. They take great pride in maintaining our hotel to the highest standard. We are glad you enjoy our clean hotel and convenient location. Thank you for sharing your comments with us on Trip Advisor! Regards, Jenn Lytle Front Office Manager

"Great Location and great staff!"

4
Z9822NYjims, Mississauga, Canada 08/10/2019

We had a wonderful stay at this location. Welcoming Front Desk. Room that we requested was available and very clean. Breakfast area was clean and good variety of food. Careful when leaving the parking lot.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your review on Trip Advisor. We are very pleased to see that you have a wonderful stay with us, and are glad you enjoyed your clean room and complimentary breakfast. I appreciate you cautioning others about the parking lot exit, as the safety of cyclists using the nearby bike lane is important. Regards, Jenn Lytle Front Office Manager

"Great experience"

5
leslielilley, Vancouver, Canada 07/10/2019

Surprisingly great experience. Location is great, rooms are large and roomy and breakfast was pretty darn good. Our family came for the weekend (3 rooms) and all were 1 bedroom suites with a kitchen area, small frig and coffee station. Breakfast was eggs, sausage, variety of toasts, variety of juices, waffles and fruit. Underground parking lots are tight but avaialable for a fee. Street parking is free on the weekend. Staff was always smiling and accessable if you need them. We will be back.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are pleased that you were pleasantly surprised! We strive to provide a superior experience for our guests and are glad that this was reflected in your experience. We look forward to welcoming you back to our hotel, and thank you for sharing your comments on Trip Advisor. Regards, Jenn Lytle Front Office Manager

"Excellent service, close to all downtown amenities, would definitely stay there again"

5
Marcel L, High River, Canada 07/10/2019

Excellent room, clean, quiet and very comfortable. Within walking distance to downtown, Parliament Hill, ByWard Market and Rideau Canal. Breakfast is included with excellent choices although the room is quite small and can be noisy at times.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Marcel, We are thrilled to see that you enjoyed your stay and look forward to welcoming you back. Thank you for sharing your comments regarding our clean and comfortable rooms, central location, and complimentary breakfast. We appreciate you taking the time to write a review on Trip Advisor. Regards, Jenn Lytle Front Office Manager

"2 night leisure visit"

4
User 06/10/2019

Pros: Very clean , great location , spacious room , decent breakfast, Wifi was good , comfortable beds, helpful staff. Cons: only con is that the doors/walls are quite thin. The noise in the hallway of doors closing/opening can easily wake you up early in the morning and affect overall sleep during the night.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review on Trip Advisor. We are pleased that you enjoyed our clean rooms, helpful staff, and complimentary breakfast and wifi. I will share your feedback regarding the hallway noise that you experienced with our team. Regards, Jenn Lytle Front Office Manager

"Clean quiet"

5
halfnapu, Brampton, Canada 02/10/2019

Stayed only one night in suite. Prompt service. Was aware of the parking charge, $25 with tax Breakfast busy place but food ok and was included. other relative stayed in the past and also was satisfied.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your review on Trip Advisor. We are pleased to see that you and your relatives enjoy our hotel, and we hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Great Stay very clean"

5
foreoreo, Guelph Ontario 01/10/2019

Great location, can walk to many restaurants downtown. Friendly staff would stay again. Indoor parking is a bit steep. The suite I had was quite large, nice king size bed and large jacuzzi tub. Be careful pulling out of the parking garage, double bike lane right in front of the hotel and it is difficult to see the cyclists.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience. I appreciate you letting others know about the double bike lane, since it is unexpected on a one way street such as ours. We are pleased you enjoy our central location, clean rooms, and friendly staff. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Great Stay"

5
User 30/09/2019

This Best Western was a pleasant surprise. I had booked an Air BnB Accommodation originally for my stay in Ottawa but had to cancel it as the facility was extremely unclean. The Beat Western was super clean, comfortable, located an easy walk to downtown and Parliament Hill. This was truly a wonderfully positive experience and a Great Stay!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I am happy to see that our hotel helped to turn your visit to Ottawa around after an unpleasant start with Airbnb! We hope to welcome you back on your next visit. Thank you for taking the time to share your review on Trip Advisor. Regards, Jenn Lytle Front Office Manager

"Clean, comfortable and friendly"

5
Sherpa317616, Arnhem, The Netherlands 29/09/2019

Very friendly staff, well equipped clean room, perfect bed. Breakfast was luxurious and overcomplete. 15 Minute walk to city centre, 15 minute walk to cinema, all sorts of bars and restaurants nearby.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled to see your comments, and glad that you enjoyed your room, complimentary breakfast, convenient location and friendly staff. Thank you for taking time out of your busy day to review our hotel on Trip Advisor. Regards, Jenn Lytle Front Office Manager

"Place to stay"

5
justenteringmyprime, Kingston, Canada 28/09/2019

Hotel staff, room, parking were ideal. Only two minutes for a cab, if you need one. Breakfast was excellent in my opinion. Easy to get to Hwy 17 east, west. Not easy to get to hotel.If I could suggest following Kent to Gladstone to O'connor turn right

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to post a review on Trip Advisor, and for awarding us a perfect score! We are thrilled to see that you enjoyed your stay. We appreciate you sharing your driving directions as well! Regards, Jenn Lytle Front Office Manager

"Army Run weekend"

4
karinvandyke, Montreal, Canada 26/09/2019

Very convenient location to everything. One block away from the bus route to Parliament, walking distance to lovely restaurants, or a 3.5 nice walk to Rideau Centre, Byward market etc. We love it here. Right next door is the Canadian Museum of Nature. Free breakfast is also sufficiently good. Very friendly staff. Rooms are clean, and the beds and pillows are fantastic! We always stay here over the Army Run weekend.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We hope you had a great run at the Army Run! Thank you for taking the time to share your experience on Trip Advisor. We are happy to see that you enjoy our convenient location, complimentary breakfast, friendly staff and clean comfortable rooms. We look forward to your next visit! Regards, Jenn Lytle Front Office Manager

"Overall - good"

4
stevewingert, Regina, Canada 22/09/2019

Location is a little far for walking - but doable to many attractions (not all....) Uber helps bridge the gaps - and rather cheap. Parking should be free for guests - considering the rate for the room.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time you share your review on Trip Advisor! We appreciate your feedback. Kind regards, Jenn Lytle Front Office Manager

"Ottawa visit"

5
lkrcarroll, Granger, Iowa 19/09/2019

Nice hotel and accommodations! Room lovely, breakfast great, and front desk welcoming! Only issue was parking. We have a large truck, too big for the underground parking and the above ground parking was a five minute walk, not the most convenient. Both parking areas were pricey. Fortunately, we got lucky and found a spot on the street out front.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to write a review on Trip Advisor. We are pleased you enjoyed your stay despite the issue parking your large vehicle. We hope to welcome you back soon! Regards, Jenn Lytle, Front Office Manager

"Very pleasant stay"

5
bcmoff, North Bay, Canada 18/09/2019

Stayed for three nights for a bit of sightseeing. Walked everywhere from the hotel. Nature museum is right behind hotel. Parking is underground and plentiful. Staff was very friendly and rooms were beautiful well kept and very clean. Quiet area. Will stay there again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your experience with us by writing a review on Trip Advisor! We are happy to see that you enjoyed your stay and were able to take advantage of our convenient location to do some sightseeing. We look forward to welcoming you back! Regards, Jenn Lytle Front Office Manager

"Good location, price"

4
Shaida51, Montreal 17/09/2019

I stayed in this hotel for one night. I found the price reasonable for the location. It was very close (5-min walk) to 2 streets with lots of restaurants (Elgin Street and Bank Street). The staff at reception was very kind. I appreciated also the interior parking garage. There was plenty of space to park. Breakfast was ok, although I found a bit limited in terms of food and very crowded. The room in itself was very comfortable, spacious, quiet. It was a 20-min walk to Parliement, 2-min walk to Canadian Museum of Nature, which we enjoyed a lot. I would definitely stay there again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience on Trip Advisor! I am pleased to see that you enjoyed your stay thanks to our good value, convenient location, and friendly staff. I appreciate the feedback regarding the breakfast. We are glad to know that you plan to return to our hotel, and look forward to welcoming you on your next visit! Regards, Jenn Lytle Front Office Manager

"FANTASTIC"

5
pfb512, Quinte West, Canada 16/09/2019

Everything was perfect and the staff were excellant. The rooms were very clean and well prepared. We will only use this hotel in the future when visiting Ottawa. You can't go wrong staying here! Great location, close to everything downtown.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We are thrilled to see your comments and I will share them with our team. We can't wait to welcome you back to our hotel and appreciate you recommending us to others. Regards, Jenn Lytle Front Office Manager

"Felt very welcomed."

5
Piper771, Saint John, Canada 13/09/2019

My stay at the best Western Ottawa was very welcoming and comfortable the front counter staff certainly addressed any questions I had about the city or the property I will certainly be staying at this property my next visit to Ottawa

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We look forward to welcoming you back. I will share your comments with our team as I know that our front desk staff will be happy to see that they were able to answer all of your questions and provide a warm welcome to the city. Regards, Jenn Lytle Front Office Manager

"Great location friendly welcoming staff"

4
Ivona S, Kingston, Canada 12/09/2019

Great location 30 minute walk to glebe and parliament hill, byward market. welcoming helpful staff clean rooms. Breakfast - cold pre packaged frozen reheated food, minimal fruit options. Nice touch leaving coffee out after breakfast hours. Would definitely stay again but how out for breakfast

"Beautiful, well-maintained, great service "

5
User 11/09/2019

The hotel is very conveniently located, not far from downtown (5-8 minute walk) and not far from the Glebe district and the 417 highway. Staff are consistently friendly and interested in providing high-quality service. Breakfast room was busy, and staff were working hard to keep the area stocked with food. I appreciated that they have hot sauce for the eggs. The room was well-maintained and beautiful. There are dishes, silverware, microwave and a refrigerator. Only (small) complaints: the two beds in the room are double beds rather than queen beds, and driving around the parking garage in the basement was kind of tight. But, these are minor issues. Would definitely stay here again!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are pleased to see that our location was convenient for your visit to Ottawa, and that you enjoyed your well equipped room. We appreciate your feedback regarding the beds and the parking garage, and are glad to know that these minor items did not impact your stay too much. We look forward to having the opportunity to welcome you back to our hotel in the future. Thank you for taking the time to share your experience. Regards, Jenn Lytle Front Office Manager

"great stay at best western"

4
User 10/09/2019

this hotel is easy to access and excellent location , very clean comfortable room, friendly and welcoming staff . the breakfast has a good variety especially for anyone with dietary needs definitely will stay again

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your experience on Trip Advisor. We are pleased to see that you enjoy our clean, comfortable rooms and convenient location. We realize that many of our guests may have unique dietary needs and I am glad to see that our complimentary breakfast accommodated your needs. We look forward to welcoming you back! Regards, Jenn Lytle Front Office Manager

"Great location!"

5
fugowie, Chilliwack 09/09/2019

The front desk staff are all extremely helpful and friendly! The room was fabulous and the bed comfy :) easy walking distance to shops and the Parliament buildings. Underground parking reasonably priced.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We are pleased to see that our friendly staff made your stay memorable, and that the room and convenient location provided everything you needed to visit Ottawa. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"My one and only Stay"

3
Mark F, Uxbridge, Canada 03/09/2019

I'm a Gold member with Best Western and have had numerous stays at other BW hotels that met my expectations. However, I can't add the Ottawa location to the list. On the negative side - the beds are extremely uncomfortable and if you require any level of firmness you'd best look elsewhere. Mattresses feel old and the problem is compounded by a thick ‘cushion top' model. The end result is a mattress so soft and without support that it took a couple hours every morning until my back stopped hurting. I could barely put my socks on in the morning it was so bad. - the breakfast preparation is poor, especially on a busy weekend. On Sunday there were so many people crowded around the food buffet that you had to fight you way to the scant food that was available. There was no hot food at all for a period of time and what was delivered from the kitchen only scratched the surface of the requirements. The problem is compounded by an extremely poor arrangement crating major traffic flow issues. We ended up having to eat elsewhere. Make sure you don't try the ‘syrup' as it's a poor imitation excuse for real syrup and would certainly give visitors a poor impression of what's supposed to be a symbol of Canada. Who would have thought a hotel would have the gall to serve such a travesty within walking distance of our national capital. - Parking. There's not enough. Despite checking in online early in the day and having Gold status I arrived at the hotel to find no parking available and have to park on the street. Not impressed when I have a car loaded to move my daughter into her residence room during the weekend. On the positive side rooms are large, the location is decent and the staff generally friendly. Unfortunately these can't compensate for the major difficulties encountered.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Mark, Thank you for taking the time to share your detailed review regarding your experience at our hotel. We value your feedback highly, and will use the feedback you have provided to make sure that we are providing the best experience possible to all of our guests. We appreciate your suggestions regarding the breakfast and your preference for firmer beds, and I will share these comments with our team. We hope that you will give us another chance to provide you with a superior experience. Regards, Jenn Lytle Front Office Manager

"Best Best Western Yet"

5
wifeloves2travel, New Aiyansh, Canada 30/08/2019

I was formerly a Best Western Diamond member but have not been satisfied with the quality in recent years, and therefore have limited my stays. We decided to try this one since it was ideally located for our travel purposes. We stayed 4 nights and I can honestly say it was one of the best hotels of any brand that we have stayed in. The staff was friendly and prompt, the room was clean, and the décor was fantastic. I have absolutely no complaints.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your kind comments and taking the time to share your experience on Trip Advisor! Our staff are thrilled to see your review. We hope to welcome you back soon! Regards, Jenn Lytle Front Office Manager

"Best western hotel plus Ottawa Ontario"

5
User 30/08/2019

I have no idea why they are rating this hotel at a 3 star . The staff were excellent, the room and amenities were very good. The only nock would be the parking. Thank you it was a wonderful stay. Cheers

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We are thrilled to be 'five star' in your review, and glad you had a wonderful stay! Regards, Jenn Lytle Front Office Manager

"Friendly and helpful staff."

5
User 29/08/2019

The room was very clean and I could walk to Parliament Hill in just 20 minutes. There were many fine restaurants nearby as well the usual fast food outlets. Breakfast was substantial and while busy there was always a seat for me. The cleaning staff were courteous and accommodating. The garage was in the building and easy to access. Overall I had a great weekend.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you taking the time to share your experience on Trip Advisor, and are thrilled to see that you enjoyed our convenient location and complimentary breakfast. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Lovely modern suite hotel, fairly centrally located "

4
KatieLB, East Boldon 28/08/2019

I stayed at this hotel with my husband last week, it's located about a 15-20 minute walk from Parliament Hill, which is at the end of the street the property is on, O'Connell St. The rooms have all recently been renovated to a good standard and are spacious. Breakfast is served a relatively small area which can get crowded, so you need to time it right. Contrary to earlier reviews the cutlery is metal and not plastic and the plates are not plastic. The staff are all very pleasant especially Tyler. This hotel is good value and comfortable and if you don't mind walking 15 mins to downtown, I would definitely recommend it!! There are however restaurants and bars and some shops on Bank St, which runs parallel to O'Connor St and a huge late night drug store (Shoppers Drug Mart) a few minutes walk away for snacks, drinks and other essentials.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review. We are pleased to see that you enjoyed your stay with us. I will be sure to share your comments with Tyler as he will be thrilled to be mentioned in your review! We take the feedback of our guests seriously and changed the plates and cutlery in our breakfast room in response to guest comments. I appreciate you letting other guests know about this and also more detail about our convenient location. Regards, Jenn Lytle Front Office Manager

"Amazing Staff and Great Hotel Stay!"

5
User 28/08/2019

My children and I arrived in the late evening at this hotel last Friday after having to leave the hotel we had previously booked before arriving in Ottawa, due to its terrible conditions and unsafe environment. I am also recovering from 2 MVA's and was already in a lot of pain when we showed up looking for new weekend accommodations. The two ladies at the front desk on our arrival were simply amazing.They found us a room almost immediately and had us checked in within 30 minutes. The feeling of goodwill was also shown by their night staff, namely Nick, whose friendly smile and enquiries on my well being and trip were graciously appreciated. Between his lovely energy and the two ladies who checked us in, both me and my children felt immediately at home. The room was clean, modern and just simply nice! Everything we expected from a hotel! Would definitely book to go back there again! The free deluxe breakfast was also a beautiful added bonus to our trip! Thank you for helping us and for saving what could have turned into a terrible weekend in your city into one of the best we've ever had! Namaste!

"Our favourite hotel. Great location, staff, amenities and price."

5
User 25/08/2019

We're a family of four with 2 young kids. This hotel is our favourite hotel in Ottawa and in fact our favourite hotel anywhere. Very homey and comfortable. We love the complimentary breakfast. The location is great. Close to the museum of Nature, the Ottawa canal, Bank St., Elgin St. Lots to do within walking distance. We stay here so often, we feel like it's our second home:)

"Comfy bed and friendly staff, the rest is meh"

3
User 23/08/2019

Bed was comfortable but air conditioner was so loud I had to turn it off all night to be able to sleep. Light bled like crazy around the door to the room so it wasn't near dark - if you need dark to sleep look elsewhere. Walls are pretty thin to you can hear your neighbour going to the bathroom in the night. The place is fairly old but overall the room was very clean and a decent size. The breakfast was fairly terrible. Some industrial tasting eggs, some cheap toast, little cups of yoghurt and such - at least there was coffee and a bit of an outdoor courtyard to sit in the morning sun. Overall, not bad but not great. Would stay again if in a pinch but would not be my first choice.

"A Enjoyable Experience"

5
mahdi_mim, Toronto, Canada 22/08/2019

Spent a night in this hotel with family recently, and really enjoyed our stay. Great location, clean room, and excellent customer service. It's also within a walking distance of Ottawa's Museum of Nature.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience with us. We are thrilled to see that you had an enjoyable stay and found our location convenient. We hope to welcome you back soon! Regards, Jenn Lytle Front Office Manager

"Excellent stay at Best Western in Ottawa"

5
davemhowitt, Ancaster, Canada 20/08/2019

Excellent all around. The hotel was situated in a perfect spot. Close to the stadium, parliament buildings and restaurants. Staff were amazing and very helpful. Breakfast was wonderful. The room was extremely clean and comfortable. Loved the pillow menu and took advantage of it.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review on Trip Advisor! We are thrilled to see that you enjoyed your stay, and found our location convenient for exploring the city. Our staff will be very pleased to see that they were able to be of assistance during your stay, and that the clean room, pillow menu, and complimentary breakfast helped to make your stay memorable. Regards, Jenn Lytle Front Office Manager

"best western"

1
janet2018702, Toronto, Canada 20/08/2019

Excellent place to stay in . Good price for a family pack. great area not too far from the downtown core. i will recommend Best western to my friends. The rooms are clean . i used the gym and its large enough for two-three people, i was by my self though early in the morning. The breakfast is excellent.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your experience on Trip Advisor. We are pleased to see your comments, as it looks like you had a wonderful trip to Ottawa! We are very glad to know that you would recommend our hotel to others. Since you have only rated us one star, is there anything we could do better next time, or was this rating a mistake? We hope to see you again soon and appreciate your feedback! Regards, Jenn Lytle Front Office Manager

"Does the right things..."

4
Pippadina2, Glasgow, United Kingdom 18/08/2019

Well appointed room with a mini-kitchen and all the charging points we could wish. WiFi fine. Reception staff extremely helpful. Breakfast good and ‘complimentary' but crowded. Location all right - 15 minute walk through ok area to Parliament Hill. Eating places in grittier area a couple of blocks to the east and good supermarket in better area a couple of blocks to the west. Overall, excellent value and hard to beat without going seriously upmarket.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience with us on Trip Advisor. We aure pleased that you enjoy our centrally located hotel and that your well appointed room provided everything you needed. Regards, Jenn Lytle Front Office Manager

"Excellent horel at Ottawa Downtown for a weekend vacation !"

5
quitoferreira, Tacuarembo, Uruguay 15/08/2019

I came to visit Ottawa for first time last week and we chose Best Western Plus Downtown Ottawa for our three-night stay. The election was very good, as we expected because we(my family and I) have stayed at other BW hotels in USA, Europe and Chile and we have always received a friendly and trustful treatment. The location of the hotel is excellent and it's personnel is most friendly and efficient. The breakfast was good but it's venue should be improved because at busy hours between 8 and 9 AM it got packed and it was not easy to get some coffee , biscuits or dishware. Variety of products was good but it should also be wider: only one taste of yogurt available, few choices of marmalade, few choices of bread, etc. Personnel was most active and helpful, but they too got troubled because of the tiny room. An important advice: if you come to Ottawa in Summer , beware of the changing climate ! It could rain up to six times during the daytime with intervals of sunny , hot and humid climate could be followed by gusts of strong and cold wind ! Try to promenade with an umbrella, a coat, but also with a light T-shirt or a swimsuit! You can never tell how much hot or windy or cold or cloudy it will be in a few minutes !, The downtown is absolutely walkable. You can't miss the spectacle of lights at 9 PM EVERY DAY OF THE SUMMER at The Parliament. A very nice, beautiful and Majestic Capital of Canada The garage of the hotel is available daily for a fee of 25 Canadian Dollars. Enjoy !

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience with us on Trip Advisor! We are pleased that you enjoyed your stay and had a good visit to Ottawa, despite the unpredictable weather you experienced! We appreciate your feedback regarding the breakfast as well. Thank you for being a loyal guest of the Best Western brand - we are very happy to see that Best Western has become your trusted choice when travelling. Regards, Jenn Lytle Front Office Manager

"Skip the breakfast offer!"

4
ChristinaB42, Montreal, Canada 11/08/2019

The hotel itself is nice. The a/c works well, the cleaning service prompt and efficient, front desk friendly - no issues there. The rooms were very good and clean. Its nice that you can walk around the corner to the myseum of nature too. However, it is a very very sketchy part of Ottawa. Saw a few drunks walking around, a few weird people, didn't feel safe outside the hotel. But in the hotel all is good. The breakfast though could use some improvements! People are rushing around like chickens with their heads cut off as it is very poorly organised with little space. People rudely butting in front of lines or reaching across your food ugh!!!! No manners. The food not great either. Very. Basic. Why is there no cheese at a breakfast buffet!!! I heard people asking for cheese over and over again. Cream cheese is not cheese! I say skip it and go somewhere else for breakfast. It was stressful loud and not great.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you taking the time to share your review on Trip Advisor. I am pleased you enjoyed your room and our friendly staff. I am surprised to see your comments regarding the neighbourhood as many of our guests do enjoy walking around to the nearby attractions. Thank you for letting us know about your experience regarding the breakfast so that we can work towards improving this area. Regards, Jenn Lytle Front Office Manager

"Small things make a big difference"

3
sambT9802VG, Toronto, Canada 10/08/2019

Stayed (again) at this hotel for business in July. Very good location but my most recent experience has left me wondering if I will come back to this hotel when I am back in Ottawa My room had a lovely view of the ventilation system and not much else. When I asked the front desk about possibly moving to a room with a better view I was told that “none of our rooms view the HVAC system” and “we are completely sold out” OK that's cool as I was only there for business but definitely avoid room 308 if you want to enjoy any daylight ! Additionally I left 3 shirts in one of the closets during my stay and when I returned home and discovered that I had forgotten them, I called the hotel and asked if they would hold them for me when I return to Ottawa. I was told that no shirts were found so I assume that they were thrown out or donated to Goodwill but it would ha r been a nice touch if the hotel had called me when the shirts were located but as I wrote, the error was mine by leaving anything in the room after check out

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for being our return guest, and for taking the time to share your review on Trip Advisor. I am very sorry that we were not able to accommodate your request for a better view on this particular stay due to the hotel being fully booked, and that your shirts were found in our lost and found after check out. I hope that you will give us another chance to provide you with a superior experience. I would be happy to personally assist with your next reservation and can be reached at jenn@bestwesternottawa.com. Regards, Jenn Lytle Front Office Manager

"older property"

3
peterdes22, St. Catharines, Ontario 10/08/2019

some updating but rooms are small and the place feels crowded breakfast service was rushed and noisy lots of coffee available and the in-room amenities were nice parking fee is not included in room rates and adds $23.00 plus tax to the bill

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your review on Trip Advisor. We appreciate your feedback and will use your comments to continue to work towards providing the best experience for our guests. Regards, Jenn Lytle Front Office Manager

"Good location and excellent breakfast"

5
User 09/08/2019

Good value for money. Convenient location and a clean and comfortable room with a small kitchen and fridge which came in real handy. The free breakfast was excellent. There was a possibility to skip the daily cleaning service for a Starbuck gift card which I gladly did. So really nothing to complain about and all in all a very positive experience.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We are thrilled to see that you enjoyed your stay at our hotel. I am glad to read that our clean well equipped rooms and 'Skip Service' program suited your needs well. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Nice Hotel"

4
jorland, Vancouver, Canada 08/08/2019

Stayed at this hotel for several days. The room was nice, clean and staff were helpful and friendly. I appreciated the fact that they immediately acted when I raised a concern with them. Although not very far from from downtown, it was not walking distance for older people. Breakfast was okay, but many mornings it was very, very crowded and the servers could hardly keep up replenishing the food. Nice hotel.

"Awesome Experience"

5
User 07/08/2019

Best Western Plus DownTown Ottawa is always the best hotel to stay in for there location, free breakefast, free Wifi, friendly staff, clean . Family environment. Can't wait to go to Ottawa to stay in this awesome hotel. By the way its a walkin distance from Iraqi embassy , nature meusum, Parliment , and much more.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your review! We appreciate you taking the time to share your experience and are thrilled to see your comments. We are pleased you enjoy the central location and amenities, and can't wait to welcome you back! Regards, Jenn Lytle Front Office Manager

"Great Place to Stay in Ottawa"

5
Jean O, Thunder Bay, Canada 04/08/2019

Clean Hotel. Comfortable bed and beddings - Spacious room . Close to downtown Ottawa and Parliament- Nice furniture- Breakfast offers a variety of foods to choose from - Beautiful ustensiles - Price reasonable.- Hotel upgraded my room to a large and beautiful suite in a quiet area. Great sleep. Upgrade is very much appreciated.- Great establishment.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Jean, Thank you for taking the time to provide us with your feedback on Trip Advisor. We are thrilled to see that you enjoyed your stay in an upgraded room and had a great sleep. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Visiting"

3
User 04/08/2019

The room was a very nice size. The toilet was so loud and ran very long after flushing. The mattress needs to be replaced as it was very soft and uncomfortable. The included breakfast was excellent. Had to pay for parking which we didn't like.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Kim, Thank you for sharing your review of our hotel on Trip Advisor. We appreciate you letting us know about the noise from the toilet and the mattress so that I can follow up with our team, as this is not commonplace. I am glad you enjoyed the breakfast and thank you for making sure other potential guests are aware of the parking rate of $22.95 plus tax per night. Regards, Jenn Lytle Front Office Manager

"A great hotel"

5
Arnis V, Melbourne, Australia 31/07/2019

Very impressed. Hotel staff were very helpful and friendly. This is the best hotel we have found. We took a "2 Queen beds" room, which can sleep a maximum of 4 people. This room was provided with 4 of everything - towels, cups, plates etc.. The room was fully stocked with what was needed and more, and also for the max amount that could stay. - there are 3 of us travelling: it's surprising how few cater for more than 2 people, so this was a pleasant surprise

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Arnis, Wow, thank you for your review! We are very pleased to be 'the best hotel' you have found and I will be sure to share your comments with our team. I am glad that our well stocked rooms provided everything you needed for your group of 3. We look forward to welcoming you back in the future! Regards, Jenn Lytle Front Office Manager

"Good value"

5
jnieforth, Halifax, Canada 31/07/2019

My only complaint was that they used disposable plates and cutlery at breakfast, despite having reusable ones in our room. The rooms weren't super fancy, but they were clean and a great value for the price and location in the city. The staff were great.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review on Trip Advisor! We are so pleased to see that you enjoyed your stay and found our hotel to be good value. We have been listening to our guests' feedback and are currently testing a switch from the disposable plates and cutlery. We hope you will come back to see us again soon! Regards, Jenn Lytle Front Office Manager

"excellent accommodation"

5
User 31/07/2019

From the moment I called to book, until we left, this hotel was perfect. Location, amenities, staff, cleanliness and more. Would highly recommend it. Attention to detail, and attentive staff make it top notch.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for being our guest, and taking the time to write a review on Trip Advisor. We strive to provide the best experience possible to our guests and are glad that you had a 'perfect' stay! Thank you for recommending us. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Gem in the city"

5
User 31/07/2019

Great hotel with awesome guest rooms. Clean, up to date, wonderful staff. I was here with my family and they loved it as well. I spend between 150 & 180 nights a year in hotels, this would be in the top 3 I have stayed at in the past 2 years. When in Ottawa, it will be my go to place!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you taking the time to share your experience on Trip Advisor, and are thrilled that you enjoyed your stay with us! Being in your top three hotels is a great honour, and we can't wait to welcome you back! Regards, Jenn Lytle Front Office Manager

"Hotel stay overnight "

5
Marianne M, Burlington 29/07/2019

Nice clean room, very comfy bed, nice friendly staff. Breakfast was included and was well stocked with food. We arrived early and they let us park the car in the garage for a few hours before check-in time

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Marianne, Thank you for taking the time to share your experience on Trip Advisor! We are please to see that you enjoyed your clean and comfortable room, as well as the complimentary breakfast. We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"I try to stay here when in Ottawa"

5
User 25/07/2019

I really like this hotel. Clean, quite, good service and located near good restaurants etc. I particularly like staying here for business as I can generally walk to locations downtown. It was particularly busy at breakfast when I went due to a bus tour, but I still found everything I was looking for was available, although I had trouble finding a place to sit initially.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello John, Thank you for sharing your experience at our hotel on Trip Advisor. We are pleased to be your hotel of choice when visiting Ottawa! We look forward to seeing you again soon. Regards, Jenn Lytle Front Office Manager

"Enjoyable stay"

5
Fantastic J, Penticton, Canada 22/07/2019

Room was spacious and comfortable. Good location, and friendly staff. Hotel looks modern, must have been recently updated. Breakfast was so-so, but excellent coffee. I would stay here again, because it was reasonably priced and good location.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your review on TripAdvisor. We are thrilled to see that you enjoyed your stay and noticed our recent room refresh. We look forward to welcoming you back in the future! Regards, Jenn Lytle Front Office Manager

"Ottawa visit"

5
obstacle324, Lachute 17/07/2019

We were up graded to a spacious clean suite. Lots of room and even a kitchenette. Very pleasant staff! Breakfast was fine. Our only complaint was that the air-conditioning was loud in the night, but we needed it. Breakfast was suitable for our needs. Nothing fancy but plenty of choice.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience on Trip Advisor. We are pleased to know that you enjoyed your upgrade to a suite and I will follow up with our maintenance team regarding the noise you noticed from the AC. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Clean and comfortable"

3
User 17/07/2019

Our hotel room was quite nice; the bathroom was clean and had all the necessities, the shower was nice as well, and the bed was very comfortable to sleep in. The room had great air conditioning - it was perfect for getting relief from the hot July days. The room also had a kitchenette that, although we didn't need to use, had everything you would need including a mini fridge, dishes, and cutlery. Used towels were promptly replaced each day if desired, and the bed was made each day as well, which I really appreciated. One of the few things that I did not appreciate was the early housekeeping service at 9:30 in the morning; I returned from breakfast to find my room being cleaned, but I wanted to continue getting ready for the day. The only other aspect of my stay that I did not enjoy was the continental breakfast; the food was not enjoyable to eat, nor did it look appealing. Furthermore, I did not appreciate the use of plastic cutlery and dishes either. The location of the hotel was not bad as it was a 20 minute walk from Parliament Hill and a 30 minute walk from the Byward Market; however, on hot days this walk was not enjoyable, so if you prefer to walk short distances to get to tourist attractions then this location probably isn't the best for you. Although, right around the corner from this hotel is the National Museum of Nature, so you do not have to walk far to go there, and this museum is a beautiful attraction to event look at. All in all, I enjoyed my stay at this Best Western Plus.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you taking the time to share your detailed review on Trip Advisor. Your feedback assists us in continuing to work towards providing the best experience possible for all of our guests. We are pleased to see that you enjoyed your well equipped suite. Our housekeeping staff are pleased to take requests if there is a particular time of day that you would prefer your room to be cleaned. Thank you for being our guest and we hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Value for you stay"

5
heatherpink31, Pickering, Ontario 16/07/2019

Best Western Ottawa was great value for our recent stay. Breakfast was plentiful with lots of choices for everyone. Room was clean, decor neutral. Front desk staff was professional, helpful, assisted us with getting around in the city. Very knowledgeable, friendly, eager to help . Hotel is central to everything . Enjoyed our stay, will definitely stay here in the future and recommend to anyone looking for great value for their money.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review on Trip Advisor! We are thrilled to see that you enjoyed your stay and awarded us a perfect rating. We understand the importance of good value and are pleased that you enjoyed our friendly helpful staff and plentiful complimentary breakfast. We look forward to welcoming you back and thank you for recommending us to others. Regards, Jenn Lytle Front Office Manager

"Museum of nature wedding"

4
BabyGingersInTheSun, Ottawa, Canada 14/07/2019

We were two adults attending a wedding across the street at the Museum of Nature. When we pulled up to the underground parking they buzzed us in easily since we didn't yet have a room key. It costs $22.50 a day and is not included in the room cost. Check in time was 3pm and we arrived just before and our room was ready. Our room was very clean with nice artwork on the wall and a large closet. The bathroom had a shower/bathtub combo. Our bed was small (Likely a double) and we are used to our King bed. The wifi was free and easy to set up on our phones. There is no room service but the room did have a microwave and mini fridge for left overs. A small kitchenette. A continental breakfast buffet is included in the night. We were down at 9am on a Sunday. There was juice, coffee, yogurt, eggs, ham, waffles, cereal, pastries and breads. Nice atmosphere and staff were pleasant and continuously brought out more food. Can't beat the convenient location for the museum!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your experience on Trip Advisor! We hope you had a wonderful time at the wedding - the museum is such a lovely venue! We are glad that our convenient location helped to make your visit to Ottawa enjoyable. Kind regards, Jenn Lytle Front Office Manager

"Great location."

4
User 12/07/2019

I enjoyed my stay at this hotel. Front Desk staff was very helpful and friendly. I was greeted by my name each time by Sandra whenever I arrive in the lobby. She was amazing, detailed oriented and client centered, great customer service skills. She offered to assist every time I left and arrived. The breakfast provided was good. I enjoyed the amenities. Thank you for making my stay pleasant.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Lorraine, Thank you for being our guest and for taking the time to share your experience on Trip Advisor! We are thrilled to see that you enjoyed our location. I will be sure to share your comments with Sandra at the Front Desk as she will be honoured to be mentioned by name in your review. She is a highly valued member of our team and we are lucky to have her! We hope to welcome you back again soon. Regards, Jenn Lytle Front Office Manager

"A hotel in trouble"

1
dradgreene, Quebec City, Canada 09/07/2019

Lifts not working, rooms that stink of bile, not kettles or pillows!! Two members of staff to manage the breakfast area. Absolutely disgustingly dirty dining area on every day we stayed. Never again. Rather the park bench.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I am shocked to see your comments as this is not the type of feedback we see from our guests. I would welcome the opportunity to discuss your concerns and can be reached at your convenience at jenn@bestwesternottawa.com. Regards, Jenn Lytle Front Office Manager

"Great Hotel in a fantastic location"

5
Jorge B, Toronto 09/07/2019

I have nothing bad to say about this hotel; Great Location, Excellent service, Fantastic room and delicious Breakfast. From here you can walk anywhere. (just ten blocks from Parliament. You can't ask for more !

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your feedback with us! We are thrilled to see that you enjoyed your stay and that our complimentary breakfast provided a great start to your day. I am glad you had the opportunity to explore our lovely neighbourhood on foot. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"A good hotel in a nice location"

4
User 09/07/2019

I stayed here for two nights with the family for a vacation trip. The hotel is in a great location, close to most of the places we had planned to visit. The hotel is clean and the rooms are nice. I do have a concern with the breakfast - the quantity of food being brought out is not commensurate to the number of guests present in the breakfast room. There was a backlog of people but the food was great. Guest should know that parking is not free in this hotel - you end up paying about $26 per night which I think should be reduced when you compare how much you pay for parking in other place around town. Other than that, our stay was very good.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your feedback on Trip Advisor! We are pleased to see that you enjoyed our central location and clean rooms. I apologize for the delay you experienced at breakfast but am glad you enjoyed the food nonetheless. Thank you as well for bringing the cost of parking to the attention to other potential guests so they know what to expect in downtown Ottawa. Regards, Jenn Lytle Front Office Manager

"A great place to visit in the capital city "

5
User 08/07/2019

My wife and I decided to stay here on our trip to Canada and this was a great hotel. All of the staff members were friendly and helpful. We got a great room at a fair price. The room itself was big and spacious and clean. The hotel is close to all the great things in Ottawa. We would definitely stay here again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review of our hotel on Trip Advisor! We are thrilled to see that you enjoyed our hotel and that our friendly staff helped to make your visit to Ottawa memorable. We look forward to your next visit! Regards, Jenn Lytle Front Office Manager

"Excellent Stay"

5
User 05/07/2019

The executive rooms on the 8th floor are spacious, clean and lots of storage. The customer service was wonderful - great staff and ready to answer any question; you can tell they have been well trained. Thank you for great stay on Canada Day weekend

"Great location"

4
Ilovetravel1967, Edinburgh, United Kingdom 05/07/2019

Stayed three nights here and had a pleasant stay. The suite was very spacious with a separate bedroom. Very clean and well equipped. Location of the hotel was very nice in a shady surburban neighbourhood. We walked from the 61 ( from the train station) bus stop at Parliament Hill which was easy even with lugguage- 20 minute walk. We walked to all the other sights too including a nice walk by the canal that takes you to the Glebe neighbourhood- again, near the hotel. There was a supermarket and liquor stores also close by. We ate breakfast outside everyday which was a bonus. However, not giving this hotel 5/5 though because although the breakfast was fine, we did not enjoy having to use flimsy plastic knives and forks and paper plates. Although recyclable, we found this experience a bit tacky considering this is a nice hotel. Additionally, we felt a bit hassled in the morning to get our room cleaned- or not. On one occasion, we said we were fine and on the second day, it just didn't happen even though the cleaning staff saw us leave. Despite this, we would stay here again.

"Comfortable hotel well placed for tourist sites"

4
chrislP6398JM, Broadstairs, United Kingdom 03/07/2019

Good hotel with clean room and very comfortable bed and pillows. Reasonable breakfast but let down by plastic cutlery and paper plates. Not good to use and appalling environmental message. Friendly, helpful staff. We got local buses to Parliament Hill and other areas, easy to use. CVS very close by, plus local restaurants. Would use again,

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience on Trip Advisor. We are pleased to read that you enjoyed your stay and apologize that you were disappointed by the cutlery at breakfast. I will share your feedback regarding this with our management team. I am glad that our central location with easy access to restaurants and shops made your stay more enjoyable. We are pleased that you plan to return to our hotel and look forward to welcoming you back soon. Regards, Jenn Lytle Front Office Manager

"Canada Day long weekend "

4
badindian, Brampton, Canada 03/07/2019

I booked my room on booking.com way in advance for this weekend as I knew it would be busy. I got email updates and reminders from the hotel which I liked. On arrival check in was pretty quick, Sarah was amazing to deal with. There was parking available on site which was great (too pricey if you ask me) the room was clean and smelled fresh, bed was super comfortable and the kitchenette was the BEST with mini fridge, microwave and a Keurig! Along with a full set of dishes, mugs and wine glasses (yes plural). The car was parked the whole time, I walked everywhere, because there're a lot of one way streets, this was my first time in Ottawa, plus you have to pay for parking downtown too so why pay twice after paying over $22/day. My overall stay was great, no issues, easy peasy!! I'd recommend this hotel and I'd definately stay again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your review on Trip Advisor. I will be sure to share your comments with Sara at the front desk as I know she will be thrilled to be mentioned by name in your review. We are lucky to have her. We appreciate your recommendation and we look forward to welcoming you back soon! Regards, Jenn Lytle Front Office Manager

"Breakfast let it down"

3
Z4060JOemilyc, England, United Kingdom 02/07/2019

The hotel itself is fairly good - modern, clean and nice rooms. We were, however, disappointed with the cleaner one morning as she pounced on us as we were leaving our room for a quick breakfast downstairs (despite the “do not disturb” sign on our door) and insisted that if we wanted our room cleaned at all that day she would have to do it now (this was 9am and we were not planning on being at breakfast for long). My main issue with this hotel was the breakfast which was shambolic each of the 3 mornings we were there. Very few tables and a very small room, not nearly large enough to accommodate even half of the hotel's guests, with people queueing out of the door. Food selection was poor and breakfast staff were unfriendly. But the worst thing was the plastic disposable cutlery and paper plates!!! It's 2019 and most of us are becoming more and more concerned about the environment, so to go to a hotel which forces guests to use single-use plastic cutlery is, in my opinion, not acceptable. I stayed in another a Best Western before this one which also had disposable cutlery and plates so it is clearly a Best Western policy. Will not be staying at a Best Western again until this is changed.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your review on Trip Advisor. Your feedback is very important to us and I will be sure to follow up on your comments regarding housekeeping and the breakfast with our team. We do use recyclable plates and cutlery to try to cut down on the water use and chemicals required for dishwashing a high volume of items, as Best Western does encourage green initiatives in their hotels. That being said, we do need to make sure that our staff is taking the best care of our guests at breakfast and providing a great start to their day. I apologize that this was not your experience and I will use your feedback to make improvements in this area. Regards, Jenn Lytle Front Office Manager

"Excellent location and good ameneties"

4
Mobile249418, Atlanta, Georgia 28/06/2019

Hotel is located very close to the heart of downtown Ottawa. Very convenient location. The Canadian museum of nature is right behind the hotel and the excellent restaurants on Elgin street are a couple of blocks away. Hotel amenities are good, breakfast was pretty nice as well.

"Excellent hotel"

5
Kettysarouphim, Rockville, Maryland 28/06/2019

Great service. Clean and spacious rooms. Great location. The staff was extremely helpful and courteous. We would definitely come back to this hotel and we will surely recommend it to our friends and family

"Convenient location"

4
winterbad_beachgood, Manitoba 24/06/2019

We moved from the Ramada in Gatineau to the Best Western after a conference. The room isn't huge but is still comfortable. A safe is located in the closet. The little kitchen area included a fridge, microwave, dinner ware and utensils. One of the issues is you can really hear noise from the hallway and adjoining rooms. Lots of light comes in from the hallway as well. There is a small glowing nightlight in the bathroom. There is a large glowing nightlight in the hallway that you can't shut off. If you are sensitive to light when trying to sleep, bring a sleep mask. There are saunas in the washrooms next to the gym. We didn't try them out. Breakfast is included and it has pretty good selection. There were staff monitoring the breakfast items and refilling as necessary. You can dine inside or outside. One of the perks of the Best Western is that they have guest laundry facilities. As we'd already been in the area for a week, and were staying another four days, it was nice to have the option to refresh our wardrobe. You can purchase detergent and tokens for the machines from the front desk. It's roughly $6.80 for two tokens (a wash and dry). We had tide pods with us so we didn't purchase any detergent. The have two washers and two dryers (on B1 level in the same room as the ice machine). The dryers work really well and everything came out dry. You are a block away from the 6 and 7 buses which will take you right up to Parliament Hill. The 14 bus runs right by the Best Western but it isn't as frequent as the 6 and 7. Generally, you could walk everywhere but we had quite a bit of rain while we were there and were pleased to have the option of bussing. Lots of restaurants within easy walking distance. A shoppers drug mart is a block away as well. The only real downside is the lack of pool and hot tub. Otherwise, it's a great location with reasonable priced rooms. We'd stay here again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking time out of your busy schedule to share your detailed review on Trip Advisor. We appreciate you letting other guests know about your experience with the hall light and noise, and I will also share this with our team so that we can consider improvements. I am glad to see that our complimentary breakfast provided a good start to your day and that our other amenities such as the laundry were helpful. Visitors to Ottawa often find our city bus service very easy to use and I am glad this was your experience. We are very glad to see that you plan to return to our hotel and found it to be good value. We look forward to welcoming you back soon! Thank you for being our guest. Regards, Jenn Lytle Front Office Manager

"Wonderful end to our 5 week travels - 4 of which were in the Maritimes and 1 in Ottawa"

5
Expedition211142, Victoria, Canada 22/06/2019

I would give this hotel a solid 4.5 rating. PROS: 1) Lovely newly renovated room with comfy beds as a reasonable price, 2) Sarah at the front desk was a wonderful receptionist, 3) very close to the "Museum of Nature" which is a must see, and a number of restaurants and a Shoppers Drug mart , (i.e. only one block away). Also about a 12 -1 5 minute walk to the Parliament Buildings. 4) nice large TV, 5) they gave us a free morning going away snack bag (i.e. water, granola bar and an apple), as we had to leave at 6:00 am before breakfast to catch a flight home, 6) breakfasts were good (scaled eggs, waffles, ham, cereal etc.... especially enjoyed the yogurt machine and all the fruits and nuts that you could add to it, 7) lovely potted flower its outside added to the aesthetics of the place, 8) had a room nightlight so as not in total darkness, 9) have a confession room for last minute amenities but a little on the expensive side 10) had 3 convenient desktop computers in a separate room to check on your emails 11) free newspapers 12) and they have laundry facilities on site(i.e. 2 waters & 2 driers for a small fee! CONS: 1) Breakfast tables not wiped and cleaned in a timely manner if at all, and 2) the air conditioner in the room which kicks on and off several times is a bit noisy so have earplugs for those that are light sleepers Overall - yes we would stay here agin! Ron & Glenda B.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Ron and Glenda, We appreciate you taking the time to share your detailed review on Trip Advisor! Your thorough comments will guide us in providing a 5 star experience to all of our guests. I will also share your comments with Sara at the Front Desk as she will be thrilled to be mentioned by name in your review. We are pleased to know that you enjoy our recently refreshed rooms and amenities. I appreciate you letting us know about the breakfast tables and AC noise so that I can follow up with our team regarding these items. Thank you for letting us know that you were able to finish your trip on a high note at our hotel. Regards, Jenn Lytle Front Office Manager

"Weekend get away."

5
User 22/06/2019

Location was excellent. Rooms were very nice and clean. Easy check-in and staff was very friendly and helpful. Close to a lot of attractions and nice area of Ottawa. Rooms were clean and airy, blackout curtains actually worked as opposed to some rooms that would leave a gap on the edges and in the middle sometimes.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Glenn, We are pleased to know that you enjoyed our location as well as our clean rooms and helpful staff. I share your appreciation of proper blackout curtains, especially when you are in a new place! Thank you for taking the time to share your experience. Regards, Jenn Lytle Front Office Manager

"Lovely hotel"

5
happyretiree095, Calgary, Alberta 20/06/2019

I spent four nights in Ottawa and I'm very glad I picked this hotel. I had a lovely top floor room with a great view. The location is a bit far from the Parliament area, but there are two buses (6 and 7) that run a block away and go aww the way there.

"Very nice hotel"

4
Gary R, Borehamwood, United Kingdom 20/06/2019

Service and rooms excellent. Complimentary breakfast was ok, room for improvement with regards to the eggs and ham. They could not arrange a taxi to the via rail station, which was disappointing. We required a large car/van and had asked the day before, but nothing had arrived 30 mins after we asked for. It is probably more a taxi company criticism but we ended up getting an uber which arrived within 5 mins.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Gary, Thank you for staying with us and for taking the time to share your experience on Trip Advisor. We are pleased that you enjoyed your stay at our hotel. I apologize and share your frustration with the taxi company's difficulty in arranging a van. Even with advance booking, they are unreliable in meeting their appointments for an oversize vehicle. We hope you had a pleasant train ride home and we look forward to seeing you again the next time you are in Ottawa. Regards, Jenn Lytle Front Office Manager

"The service at the Best Western Plus was Superb "

5
Ritalb, Winnipeg, Canada 14/06/2019

I stayed at the Best Western Plus for 3 nights during a recent visit to Ottawa. I was impressed with the staff, their friendly manner, quick to assist with any questions and general help. The suite that I stayed in was wonderful and.the complementary breakfast was delicious Overall it was a great visit and I certainly will return Rita Borthwick

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Ms. Borthwick, We appreciate you taking your time to share your review on Trip Advisor. We are thrilled that you enjoyed our hotel and we can't wait to welcome you back! Regards, Jenn Lytle Front Office Manager

"Awesome"

5
User 10/06/2019

The hotel is really good and amazing. The girls in the front desk made an exceptional customer service. The room neat and clean. Right in downtown near everything. Thank you!!!! I will return for sure.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your experience on Trip Advisor! We are pleased to see that you enjoyed your stay and I will be sure to share your comments with our front desk team. We look forward to seeing you again soon! Regards, Jenn Lytle Front Office Manager

"Business trip"

4
User 03/06/2019

Friendly staff, very nice rooms and a well appointed gym.....but it's hot! The garage was spacious and easy to get in and out of.....the hotel was in a convenient location to the HWY and walking Distance to restaurants

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are glad you enjoyed your stay with us and found our location to be convenient for your needs. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Great place"

3
User 03/06/2019

Nice hotel I fell in the tub because of the soap and bruised my hip but didn't realize that there was a tub mat after I was leaving. I say just change the position of the mat and not place it behind the toilet to cause future slips

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I am very sorry to hear about your slip in the tub! Thank you for your feedback regarding the placement of the bath mat - I will share this with our team so we can make sure that guests know where to find it. The safety and comfort of our guests is our top priority. Regards, Jenn Lytle Front Office Manager

"Business stay"

4
bobd748, Saint-Lambert, Canada 02/06/2019

Stayed here for 1 night on business. Very nice hotel and friendly staff. I received an upgrade to a king suite...nice touch. Excellent accommodations. The combination tub and shower should have a grab bar for safety. A bit out of the way but an easy walk to the Byward Market area (20 min). Standard buffet breakfast which was included...a variety of hot and cold dishes.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello! Thank you for taking the time to provide us with your feedback. I am glad that you enjoyed the upgrade to the king suite and appreciate your feedback regarding the grab bar. We hope to see you again next time you are in Ottawa. Regards, Jenn Lytle Front Office Manager

"Sweet Suite"

4
thejdcx3, Halifax, Canada 01/06/2019

Spent 3 nights here for work. It wasn't my first choice due to distance from my work location (Gatineau) but hotel rooms were in short supply during the last week of May. The room was clean and spacious and the staff were friendly and helpful. I would stay again if looking for a place in this part of the city.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your review on Trip Advisor. I am pleased to see that despite being outside of the area you were looking for, you enjoyed your clean room and our friendly staff. We look forward to welcoming you back. Regards, Jenn Lytle Front Office Manager

"Northern Canadian girl"

5
GoPlaces09744364785, Sudbury, Canada 27/05/2019

Great room and view. Close to many restaurants and only 10 minute walk to the market. Very helpful and kind staff. Had a great time. There are so many thing to visit. And a lot of shopping stores. The hotel itself was very clean and quiet.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review on Trip Advisor! We are thrilled to see that you enjoyed your stay and were able to take advantage of our walk able neighbourhood and quiet rooms. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Nic hotel"

4
Donovan W, Toronto, Canada 25/05/2019

My wife and I stayed here for four nights. It's a simple hotel with a light continental breakfast included. The rooms was spacious and clean, the staff were friendly and helpful. The hotel is located on a quieter street, however there are two streets within a short walk which have lots of shops and restaurants. Additionally, there are a number of bus routes which pass by the area making for a short 15 to 20 minute or less trip to most attractions. For those who like to walk, The Rideau Center area is only. 30 minute walk away. Overall I would recommend this hotel.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Donovan, Thank you for taking the time to share your review on Trip Advisor. We value your feedback highly and are pleased to see that you enjoyed our pedestrian friendly location. Your recommendation means a lot to us. We look forward to seeing you again. Regards, Jenn Lytle Front Office Manager

"Not impressed at ALL"

2
User 23/05/2019

The location seems to be close to most of those attractions in Ottawa; however not impressed with the hotel, breakfast and etc... I got one of their best suites but the tub was clogged and Jacuzzi was not fully functional.

"Extremely Friendly"

5
Discover06812012290, Toronto, Canada 21/05/2019

I like the fact that hotel is near to lot of Tourist spots in Ottawa. Also plenty of parking spots available. Friendly staff. Complimentary Breakfast. Easy to Check in and Check out. Excellent hotel for Families to stay in.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your experience on Trip Advisor! I am glad to see that our central location, near many of Ottawa's tourist attractions, helped to make your time in our lovely city memorable. Our staff is pleased to know that they were able to be of assistance during your stay, and we appreciate you recommending our hotel for families. We look forward to seeing you again. Regards, Jenn Lytle Front Office Manager

"Great Stay!"

5
MinigirlPicton, Picton, Canada 19/05/2019

Our free upgrade to a King Suite was unexpected and welcome. The room was very comfortable and quiet. The staff are great, very friendly and willing to help. It is in a very convenient location, about a 20 minute walk to the Parliament buildings and just around the corner from the Museum of Nature. Once Elgin Street construction is completed, in a year, it will be an even nicer area for access to nearby restaurants. The breakfast was good, I really liked the tiny croissants and the coffee, which was piping hot. We will definitely be back.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are thrilled to see that you enjoyed your stay and are pleased you enjoyed your complimentary upgrade, as well as our convenient location and breakfast. We can't wait to welcome you back on your next stay! Regards, Jenn Lytle Front Office Manager

"Never again"

1
MFSB, Calgary, Canada 18/05/2019

I arrived at 5PM and waited over an hour to finally be given a room since they were still being cleaned. When I finally got called up the man next to me was actually almost given the room by the other staff member, who then had to apologize to the man and say that I, and my colleagues, had been waiting over an hour for a room. Miraculously she finds a different room though and when I say that that room should go to my colleagues who have been waiting for over an hour, she tells me that he has been upgraded. Well why couldn't we be upgraded then? HORRIBLE customer service and obviously very poor management since rooms were still being cleaned at 6PM when checkin is at 3PM. We had over 10 rooms booked at this hotel for a conference and this is how they treated us. Never again. Avoid.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, I am shocked to see your review and offer my sincere apologies for your experience. As you can see from other reviews this is certainly not normal for our hotel and I welcome the opportunity to speak to you directly to find out more and make amends. If you are willing to share more about your experience please call me at your convenience at 613-567-7275 or email jenn@bestwesternottawa.com. Thank you for taking time out of your busy schedule to let us know and I am sorry that we did not provide the high level of service that we strive towards. Regards, Jenn Lytle Front Office Manager

"GREAT EXPERIENCE"

5
User 17/05/2019

I booked a 2-double bed room for 1 night for 3 people. The room was clean and spacious and equipped with necessary amenities. Staff was friendly and patient, I forgot his name but he worked AM shift at Front Desk on May 14. He lent us umbrella and helped us store our luggage. Breakfast was also tasty and I really like the yogurt. It would be perfect if there were more kinds of freshly cut fruit.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello! Our front desk team will be thrilled to see your review as they strive to provide superior customer service to our guests. Thank you for taking the time to share your experience. We are glad to know that your well equipped room met your needs and that you enjoyed the breakfast. I will share your suggestion regarding the fresh fruit with our team. Regards, Jenn Lytle Front Office Manager

"Friendly staff"

4
User 15/05/2019

We enjoyed our stay very much. The staff were really pleasant. The continental breakfast was good. Barry, who was working the breakfast was so nice and it was really nice that he was so personable. Making conversation with us and others. Really great. The ladies at the front desk were extremely helpful and pleasant. The housekeeping were so nice as well. It really makes a difference when all the employees seem to like their jobs it really equates to excellent customer service. The location was great. Around the corner from the museum which I highly recommend. Also five minutes or so walk to excellent restaurants of all varieties on Elgin street. Beds were comfortable. The pullout wasn't comfortable. But that's okay. It was a pullout and most aren't anyhow. Will come back again

"Travel agency"

5
User 15/05/2019

This s beautiful hotel clean and close to everything , staff are friendly and beds are comfortable The rooms have everything like small kitchenette ,super market is close and you breakfast was great great with lots of sitting area nice coffee Supermarket is close so you can enjoy some meals in the room

"Great Stay!"

5
User 15/05/2019

Very friendly staff, very patient, went the extra mile with early check out… It has a convenient location,close to everything, and the renovations in the room are beautiful...This is the fourth time we stayed here

"Very mix"

2
Jan S, Mulmur, Canada 08/05/2019

Serviced. and room were great! Unfortunately the ventilation system sounded like a train when the fan came on...since there was no circulation without the fan this was very often. The default temp setting was 22.5 c ..much too hot for sleeping thus requiring the fan all night. The ventilation system in the room is situated so that when the fan is on, it blows directly onto the bed exactly where your head is. The staff kindly changed our room but it was the same problem there and we left a day early. Will inquire about the room layout before I ever stay there again although I expect they are all the same.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Jan, Thank you for taking the time to share your review on Trip Advisor. I am sorry to see that the ventilation was disruptive and you were not able to have the best rest possible. I would welcome the opportunity to personally ensure a restful stay on your next trip to Ottawa and invite you to contact me directly for any future reservation. We appreciate your feedback and thank you for letting us know so we can work towards a solution. Regards, Jenn Lytle Front Office Manager

"A big international hotel chain made personal"

5
User 07/05/2019

I have been staying three nights in the Best Western Plus Downtown Suites in Ottawa and I was very surprised by the warm and personal service I received starting with the warm welcome at the reception to the personal attention during breakfast. I have very much appreciated the quality and standards of Best Western in combination with the personal touch the personnel added to it.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Hans, Thank you for your kind review. We appreciate you taking the time to share your experience on Trip Advisor. I will be sure to share your comments with our team as they will be thrilled to know that they made your stay memorable. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Well located, well equipped, and moderately priced. We were impressed."

5
Fastenyourbelt, Los Angeles, California 30/04/2019

We spent eight nights at this well-located hotel and would happily stay there again. Our room was clean, comfortable and fully up-to-date with today's amenities: wall-mounted, directional reading lights in the headboards; two electrical outlets on the bedside table and the writing/computer desk; excellent internet service; a kitchenette with fridge, microwave and dishes/utensils; and two small lounge chairs in addition to the desk chair. The paid underground parking is a little tight but very convenient. Breakfast was so-so but included hot, pre-formed egg and sausage. The hotel is close to the cross-town Queensway and a short drive into downtown.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your review! We are very pleased to see that you enjoyed your clean an we equipped room and our central location. We look forward to seeing you again! Regards, Jenn Lytle Front Office Manager

"Family 2 night stopover."

5
David C, daveboo1 28/04/2019

Great hotel and location, aircon was very noisy though and parking a little expensive at $30 per night. good complementary breakfast and very nice helpful staff make this a 5 out of 5 stay. I would use again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your 5 out of 5 review! We are pleased that you enjoyed your stay. We appreciate you letting others know about the parking rate of $22.95 plus taxes per night. Our staff is glad that they were able to make your stay memorable and we look forward to seeing you again! Regards, Jenn Lytle Front Office Manager

"I'll come back"

5
User 28/04/2019

I came for just one night. Found the staff friendly and helpful, breakfast was generous. The room was clean and pleasant. The neighbourhood is good. Right downtown, only a block away from both Bank St and Elgin.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We are so pleased to see that you enjoyed your stay and can't wait to welcome you back. I am glad that our clean rooms, generous breakfast, friendly staff and convenient location were deserving of your 5 star review. Thank you for taking the time to share your experience! Regards, Jenn Lytle Front Office Manager

"We will be back."

4
Gerard D, Windsor, Canada 27/04/2019

Stayed here over the Easter weekend, we called the front desk directly to book as we had a few questions. Tyler helped us out and we had a great stay. We will definitely stay again. The parking garage is low so just maybe be aware of that.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello! Thank you for taking the time to share your review. Tyler is thrilled to be mentioned by name in your comments. We are glad you enjoyed your stay and look forward to welcoming you back in the future! Regards, Jenn Lytle Front Office Manager

"One night stay in Ottawa"

5
acesrwild, Georgetown, Canada 27/04/2019

Great hotel to stay in. Walking distance to everything. Byward market is a hike though. Outdoor parking was too far away from the hotel. I had a cargo van that wouldn't fit in the underground so I had to park a few blocks away for $18.00. Not far in good weather but sucked in the cold rain. Only complaint, other than that it was just a great place to stay and I will stay there again if in Ottawa.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your perfect score! We are thrilled that you enjoyed your time at our hotel. We look forward to welcoming you back in the future! Regards, Jenn Lytle Front Office Manager

"Short But Sweet Stay"

4
User 23/04/2019

Fast, friendly check in. Clean, well equipped room. Good breakfast and super fast check out. Great location. Our only issue was the lack of parking available. Otherwise, a good stay and we will be back again when we can stay longer :)

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Christine, Thank you for sharing your review on Trip Advisor! We are pleased to read that you enjoyed the location and will be coming back to see us again. We look forward to it! Regards, Jenn Lytle Front Office Manager

"Fairly good"

4
User 20/04/2019

My stay was fairly good overrall. Front desk staff was very helpful and accommodating. I had a late check out at no additional cost, they even kept my luggage in a safe place after checking out at no additional cost. Check-in was pretty slow, however check out was fast and security deposit was returned immediately after checking out. Service was really quick to come to room to fix an issue and very helpful. My let downs were that the room was very stuffy and had a strange smell when i walked it, as they hadn't opened the windows to let fresh air in. However, you can open the windows, the cooling/heating system also worked very well and you can adjust the room temp to however you like it. The room was mostly clean, the rug was very clean, and the sheets were clean, however i found stray hairs on the pillows and sheets (would advise to use the extra pillows and blankets in the drawer beneath the tv). The TV remote was very dusty and clearly never disinfected, so make sure to wrap it in plastic wrap or a ziploc. There was a nice office table and chair, a kitchenette with a microwave and coffee machine (oreo cookie beside it was expired though). The bathroom fell below my expectations. It was small, and there was soap scum on the handle bars and floor of the bathtub. It was also hard to figure out how the drain in bath tub worked (you'd have to press it down so water flows or else you might think it's backed up) - doesn't seem very hygienic to me to do that. However, there were plenty hand towels & bath towels, a floor towel and extra towels folded in the bathtub caddy which all seemed clean. There were some tiny toiletries(facial bar soap, body bar soap, shampoo and conditioner). Also, a complimentary hair dryer. As for the continental breakfast, it's hit or miss and depends on what time you get there. At 8:15-8:30am when I got there, the food was already running out and not being replaced. Also, not enough variety or healthy options. If you're lactose intolerant, even fewer options (not sure if they had lactose free milk). There's a soda drink machine and ice bags beside the front desk. I would recommend this hotel for short stays. Also a very quiet hotel, and in the heart of downtown. For a 3-star hotel, it wasn't the best value for money, but a bit cheaper compared to other hotels downtown.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for your detailed review! We appreciate you taking the time to share your experience on Trip Advisor. We value your feedback highly and I will be sure to share your comments with our team to make sure we are providing the best and cleanest experience possible to all of our guests. It means a lot to us that you would recommend our hotel to others. We are also pleased to provide almond and soy milk in addition to regular milk at the breakfast. Regards, Jenn Lytle Front Office Manager

"Great downtown location"

4
User 16/04/2019

Nice but small rooms. Well equiped at reasonable price. Incl a small kitchen for some fast food preparation. Breakfast with reasonable variety. Warm welcome by the staff. Easy to access. Garage cost extra. Very narrow to park in. Surrounding although looking a bit run down is safe at night. Parlament hill or Rideau lock is only 15 minutes walk. Enjoy the market area, although touristic, a nice spot

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Kai, Thank you for sharing your review on Trip Advisor! We appreciate you taking the time to let us know that you enjoyed our friendly staff, convenient location, and we equipped rooms. We look forward to welcoming you back. Regards, Jenn Lytle Front Office Manager

"Good central location."

5
User 15/04/2019

Large clean rooms with ample amenities, mini fridge, microwave, coffee maker and dishes. Excellent selection on the Breakfast buffet. Convenient location fir my business travel close to many restaurants and many attractions.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Tony, Thank you for sharing your review on Trip Advisor. We are thrilled to see that you enjoy our hotel and look forward to welcoming you back in the future! I am glad our location is convenient for your business travel and that you are able to take advantage of the wonderful restaurants and attractions in our area. Regards, Jenn Lytle Front Office Manager

"Nice placed at the middle of the city center"

4
EVEREST_12, Ankara, Turkey 14/04/2019

So clean and nice place, large rooms, breakfast has many choices ,( but no omelette, no cheese servis, l prefer at breakfast) Gym is OK, Room has mw oven and coffee machine, also kitchen utensils. Iron and iron table at each room. Large flat screen TV.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your experience on Trip Advisor. We are pleased to know that you enjoyed the well equipped clean rooms and central location. We look forward to seeing you again. Kind regards, Jenn Lytle Front Office Manager

"Excellent hotel, close to downtown"

5
User 14/04/2019

Always friendly staff, large rooms, great pillow selection. Excellent free breakfast, hot and cold choices. Umbrella use if necessary, easy taxi access, high speed free internet service. Wheel chair accessible.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to write a review on Trip Advisor. We are glad to know that as a returning guest our friendly staff, complimentary breakfast, and convenient amenities continue to make your stays memorable. We look forward to your next visit! Regards, Jenn Lytle Front Office Manager

"Great Stay as Usual"

5
David C, Whitby, Ontario, Canada 10/04/2019

Nice stay in typical BW style. No complaints here at all. Can't go wrong with the blue and white sign. Clean comfortable nice staff and the complimentary breakfast. Forgo your room make up in the morning and get a StarBucks card.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello David, Thank you for taking the time to share a review on Trip Advisor. As a returning guest, we value your feedback highly and are pleased that you enjoyed your clean room and complimentary breakfast. We look forward to seeing you again. Regards, Jenn Lytle Front Office Manager

"Well-appointed and comfortable"

5
scottdW1538FM, Ontario, Canada 10/04/2019

Just an overnight stay after an engagement in Kanata. I wanted to be in Ottawa and I decided to move away from my regulare room provider and try Best Western in this town. I do hold a Best Western Rewards loyalty card so an added incentive. Let's see what it brings. Getting to the hotel was a bit slow even in non rush-hour traffic. The problem is construction. When I parked under the hotel I found that free EV charging was available which would save me a 30-minute stop at the Supercharger nearby - an unexpected bonus. Up to the front desk to be greeted by cherry and professional Sandra who welcomed me, booked me into my King bed suite on the top floor and let me know I could choose two snacks and two soft drinks as part of the Best Western Rewards benefit. Another bonus. My room was great. Clean with a flatscreen in each room, fridge, microwave, bar sink, Keurig coffee maker with plenty of pods and a good work space. Logging on to Wi Fi was easy and flawless. The bed was comfortable and had multiple pillow options on the menu. Fast forward to the next morning and the complimentary continental breakfast. Quick and easy, good choices and tasty. A good way to start the day. I headed back to Toronto refreshed and totally satisfied with my stay. All good.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for staying with us and for sharing your experience on Trip Advisor. We appreciate your detailed review and are thrilled that we were able to provide everything you needed to make your stay in downtown Ottawa enjoyable. I know Sandra will be honoured to be mentioned by name in your review and pleased to know that you enjoyed you enjoyed your elite amenity as a Best Western Rewards member. We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Great place, nice staff and perfect location"

4
User 08/04/2019

Loved the location, close to a lot of different restaurants and tourist locations. Staff was happy and helpful and the hotel was very clean. Only unfortunate thing is that they charge for parking, it should be included for hotel guests in my opinion.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Mike, Thank you for staying at our hotel and for taking the time to share your experience on Trip Advisor. We are pleased that you enjoyed our central location and clean hotel. I appreciate your feedback regarding the parking and for making other potential guests aware of this fee, which we do try to keep in line with similar downtown properties. Regards, Jenn Lytle Front Office Manager

"A Great Choice"

5
Myles11, New Ross, Ireland 08/04/2019

Lived up to all the promo material and previous reviews. We wanted a base for a city visit and one that offered a bit of a self catering option. The fridge, microwave and kettle in the room allowed us grab a snack if we felt like it. All staff were efficient, attentive and friendly. It was particularly nice to be acknowledged and greeted with a friendly smile and hello by passing housekeeping staff. Buffet breakfasts were basic but in fairness provided a good start to the day. Highly recommended.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Myles, Thank you for sharing your review on Trip Advisor. We are thrilled that you enjoyed your stay and recommend our hotel to others! Our staff is glad that they were able to make your stay memorable. We look forward to seeing you again. Regards, Jenn Lytle Front Office Manager

"Good, not great"

3
User 05/04/2019

The hotel is clean, the rooms come with a fridge, microwave, coffee machine, bowls, cups and cutlery and even a can opener. The staff were nice. I gave it three stars because my TV would lose connection randomly and I would have to restart it completely, this happened 4 times, The water pressure was worse than my rainfall shower at home. The drain in the bathtub had to be pried out so I could shower without filling a bathtub. If you have seizures avoid this hotel because the lights in the bathroom and hallways flicker really badly.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Michael, Thank you for taking the time to share your review on Trip Advisor. I apologize for the maintenance issues you experienced and thank you for letting us know so that our team can follow up. These issues are not commonplace and we will use your feedback to make sure we are providing the best guest experience possible. Regards, Jenn Lytle Front Office Manager

"Great place!"

4
User 04/04/2019

This was our second stay here.The room was very clean and had every thing we needed.We enjoy having a fridge and microwave. Good location..close to lots of things.We found the staff very friendly and helpful.We will stay here again!!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you taking the time to share your experience on Trip Advisor. We are pleased that our amenities, central location and friendly staff made your stay memorable. We look forward to seeing you the next time you are in Ottawa! Regards, Jenn Lytle Front Office Manager

"Great visit"

5
JoanneD06, Oshawa, Canada 03/04/2019

Parking was easy. Hotel property was clean. Our room was spotless clean. Front desk staff were welcoming and offered meal recommendations. No issues with checking in or out. Great experience overall. Will stay again!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Joanne, Thank you for sharing your review on Trip Advisor. We are glad you enjoyed our clean rooms and welcoming staff. We look forward to welcoming you back! Regards, Jenn Lytle Front Office Manager

"Visiting daughter in Ottawa"

5
depatie1981, Sudbury, Canada 02/04/2019

The hotel is clean and the room is nice.Quiet area of town . Check in was fast .Was very disappointed about breakfast.eggs were cold .was not enough food for the amount of people having breakfast .Management need to address this!!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review on Trip Advisor. We are pleased that you had a pleasant visit with your daughter and that you enjoyed your room. I will be sure to share your feedback regarding the breakfast with our team so that this absolutely can be addressed. Regards, Jenn Lytle Front Office Manager

"Great location, clean hotel"

5
dianajws, Dundas, Canada 31/03/2019

Professional and welcoming staff, helpful and courteous. Breakfast was good, had a nice arrangement of options. The hotel is clean and the staff is extremely professional and helpful. Lots of restaurants and stores in the area.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, We appreciate you taking the time to share your experience on Trip Advisor. We are thrilled that you enjoyed the breakfast as well as our clean hotel and friendly staff. Thank you for staying with us and we hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Weekend visit to Ottawa"

5
Kelly- R, Grimsby, On, Canada 29/03/2019

Whenever we visit my daughter in Ottawa, we always stay at this hotel. It is within walking distance to most of the attractions and is right next to the Nature Museum. Once we are parked in the underground when we arrive, we didn't need to use the vehicle until the end of our visit to head home.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Kelly, Thank you for sharing your review. We are thrilled that you have made us your hotel of choice while visiting Ottawa. We look forward to your next visit! Regards, Jenn Lytle Front Office Manager

"1 am and no hotel reservation!"

5
kelseyhome, Brockville, Ontario 26/03/2019

We ended up needing a hotel at 1 am owing to flight delays,which in turn caused us to miss our ride home. I started calling hotels from my cell phone from the airport after we landed and after a few tries with 1800 number call centres learned there were very no vacancies at any reasonable priced hotels. When I tried the Best Western Plus I was shocked to get right through to the local hotel desk manager! He was most helpful and understanding and promised to hold a room for us until we could get a cab over to the hotel. We arrived very tired and with a lot of luggage from a month of travels and while we didn't expect much of a 3 star hotel we were delighted on every level. I couldn't believe the smartly dressed (business suit) appearance of the hotel manager at that time of the day and how new and clean everything was. The rooms were also delightful. The internet was clear and strong and the beds were great. We also found that the regular check out was not until noon and that we could get a longer stay if needed until our ride arrived. Breakfast was impressive and checkout was fast and simple. We were also given a discount with our CAA membership. I don't understand why this isn't a 4 or a 5 star facility. Maybe because there isn't a pool but who needs that for a late night travel stay anyway! I definitely will return and recommend my travel clients stay there in future!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Kelsey, We are so pleased that we were able to be of assistance during a stressful travel experience. We strive to provide 5 star service to all of our guests and I am happy to see that this was reflected in your stay. I will be sure to share your comments with the staff member that helped you overnight. Thank you for taking the time to share your experience on Trip Advisor! Regards, Jenn Lytle Front Office Manager

"Staying at the Best Western Plus Ottawa Downtow Suites hotel"

4
Kermit099, Toronto, Canada 21/03/2019

I have been staying at this hotel location for a few times. Really enjoyed the stay. Very close to downtown Ottawa and close the highway 417. It is also close to Elgin street where you will find many selections of restaurants and bars. It is all within walking distance. It is also close to Bank Street which is another entertainment district. The room is reasonable size. The staffs are really friendly and helpful. My most favorite thing was the continental breakfast. This hotel serves hot breakfast. It is very convenient in the morning to have breakfast before heading out. The only thing that I hope to see future improvement is the parking garage. Although it is bright, clean and feel safe, the number of available spots are not too many. If you go out late at night and by the time you come back to the hotel garage, you may not find a spot. I am hoping that the hotel will consider making some improvments in this area in the future. Overall, I am pretty happy with my stay and will definitely stay there again in the future.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, As a return guest, we highly value your feedback and appreciate that you have taken the time to share your experience on Trip Advisor. Thank you for sharing this information about our hotel and we can't wait to welcome you back on your next visit to Ottawa! Regards, Jenn Lytle Front Office Manager

"Good value, nice breakfast, hard night's sleep"

3
adventurecoordinator, Toronto, Canada 21/03/2019

Good value and in a good location with a nice breakfast. I would have liked to have seen fewer disposables in the breakfast area. The constant slamming of doors and lack of sound proofing, along with the hard beds makes for a hard night's sleep. The sauna was not operational.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for taking the time to share your review on Trip Advisor! We are pleased that you enjoyed our convenient central location and good value. We are committed to reducing waste in the breakfast room through the use of recyclable dishware. Our men's sauna is currently under repair due to an electrical issue and I appreciate you sharing this information. Regards, Jenn Lytle Front Office Manager

"Great option for (almost) downtown Ottawa Stay"

5
mississaugares001, Mississauga, Canada 20/03/2019

Nice Suites, family friendly, has breakfast, paid parking (in and out), possibly overlooked option but great location - a minute walk to museum of nature; great option with kids. about a 3-5 min Uber to Bank of Canada Museum and Parliament Excellent value for money

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review on Trip Advisor! We are pleased that you enjoy our large suites and convenient location. I hope you had the chance to see the latest 'Survival of the Slowest' exhibit at the Museum of Nature with your kids! We look forward to welcoming you back for your next family vacation. Regards, Jenn Lytle Front Office Manager

"March break in Ottawa"

5
Jentifouir79, Notre-Dame-du-Nord, Quebec, Canada 16/03/2019

Instantly loved this hotel when we walked into our room. It was very clean and spacious. We were able to sleep in separate sleeping areas from our children because of the room. It was definitely nice to have 2 televisions. Rooms seem to be updated. Our room had everything we needed from plates, mugs, glasses, utensils,salt, pepper, bowls,dish soap,dish cloth, dish towel and the usual towels, shampoo, conditioner, soap, coffee, sugar, and more. They have a lot of services as well if needed such as laundry, etc. Underground parking was great with the cold weather still here. Breakfast was the best part of my stay though and that's why I chose this hotel. Plenty of food and food choices. Food was cooked well and a lot of variety. I especially loved the fruit salad. Housekeeping was a pleasure to chat with. Front desk was a pleasure to speak with as well. Best stay I've had ever in any hotel. I will be staying there again this coming weekend. Looking forward to my stay once again. I highly recommend the Best Western Plus!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Wow! Thank you for sharing your review on Trip Advisor! We are thrilled to be considered your best stay in any hotel ever! Having the opportunity to play a small part in you making great memories with your children over March break is an honour for us. We look forward to seeing you soon, and thank you for recommending us! Regards, Jenn Lytle Front Office Manager

"Clean, comfortable and well appointed rooms"

4
User 16/03/2019

Visited for four nights for work purposes. The regular room with 2x double beds was spacious enough for double occupancy (though I was alone) and the bathroom was fine, though I would appreciate higher water pressure in the shower. The kitchenette (sink, microwave, kettle, plus cutlery, plates and glasses, mini fridge) was a welcome addition, though I mostly used the microwave to heat up takeout. Front desk staff were uniformly friendly and attentive. Despite being located in a busy part of town, I didn't notice any road noise; my room (402) faced towards the museum rather than O'Connor, but I could see the street from the window. Convenient location to both downtown and the Glebe, so I walked 20 minutes to Little Italy twice, and 20 minutes to Rideau Centre multiple times. Decent price when compared to other hotels in the area. I didn't mind that there was no pool, and I didn't go to the gym because I was too busy walking everywhere! The small business centre comes in handy for printing--but please make sure to log out of any social media sites and shred any excess documents. I found both situations in the space of 5 minutes, decided to be nice, and spared some strangers some grief ;)

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello NavyChix, Thank you for taking the time to share your review on TripAdvisor. We are pleased to see that you enjoyed your stay and were able to explore our walkable city on foot! We hope that the next time you are in Ottawa we will have the pleasure of welcoming you back to our clean and comfortable rooms. Regards, Jenn Lytle Front Office Manager

"Great stay, as always"

5
sylviagol, Ajax, Canada 15/03/2019

I visit Ottawa twice a year for work, and always stay at the Best Western Plus in downtown Ottawa. My most recent stay was great - I contact the hotel ahead of time to let them know that I have a chemical sensitivity, and they made sure to clean my room without any scented chemical products. I REALLY appreciated this. It made my stay so much better.

"convenient family stay"

4
PKyi, Wellington, Canada 15/03/2019

We stayed for two nights while visiting family in Ottawa. The location was very central, being near Elgin St, near the Parliament and downtown Ottawa, as well as near the Ontario Curling Club where our party was. The hotel is very clean, spacious, and good value. The breakfast that was provided as part of the rate was very good. Only complaints are parking was expensive, and while there were various pillows to select from, would've preferred firmer a pillow.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello PKyi, Thank you for sharing your review! We are glad that our central location, clean rooms, and complimentary breakfast added value to your stay. We appreciate your feedback regarding the parking and pillow menu options. We hope to see you again next time you are in town to see your family. Regards, Jenn Lytle Front Office Manager

"Loved it again."

4
MDO44, Ontario 14/03/2019

Nice clean room. Kitchenette, although minuscule, is most useful. Lots of towels in well-lit bathroom, but bring your own lotion (only shampoo and conditioners were present, and they smelled very strong and lemony!). Perfect location for us: not too far from downtown, easy access to Bank street, lots of taxis and buses nearby. Right across from Museum of nature <3 <3 <3

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello MDO44, Thank you for returning to our hotel, and for sharing your review on Trip Advisor! I am glad you find the kitchenette useful and the location convenient. We are pleased to provide lotion upon request, and have scent free options available as well. I hope you had the chance to see the Sloth and the other fascinating 'Survival of the Slowest' animals at the Museum of Nature while you were there! Regards, Jenn Lytle Front Office Manager

"A beautiful weekend in Ottawa"

5
Louiseee2013, Hamilton, Canada 07/03/2019

We loved our stay at Best Western! The staff was so so friendly and the room was exceptionally clean! The breakfast was so delicious as well and there was a lot of variety. It was close to everything downtown Ottawa. The parking was really expensive though as they charge per night.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Louise, Thank you for staying with us, and for taking the time to share your experience on Trip Advisor! We are pleased you enjoyed the complimentary breakfast and our central location. I appreciate your feedback about the parking rate and thank you for letting other guests know. Regards, Jenn Lytle Front Office Manager

"Excellent stay"

5
User 02/03/2019

This hotel is Ottawa's hidden gem! Outstanding staff, room and services. It is located next to a popular street named "Bank" and museums. The hotel has an indoor parking option. The breakfast options are endless. You will enjoy your stay here!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Stephanie, Thank you for your review! We are so pleased to read that you enjoyed our staff, location, and breakfast. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Huge rooms. "

5
pkst2016, Humboldt, Canada 26/02/2019

Rooms are extraordinarily large. Living area and separate bedroom. Free breakfast. Not bad value for the location. Hard to find value in downtown Ottawa. Little far to walk to Parliment but quick and cheap Uber to get anywhere.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello pkst2016, Thank you for sharing your review with us. We are pleased to see that you enjoyed your spacious suite and our central location. We look forward to welcoming you back in the future! Regards, Jenn Lytle Front Office Manager

"Everything about this hotel was Great"

5
maggie r, Alexandria, Virginia 25/02/2019

Check in was a breeze, coming back from winterlude i was greeted with hot chocolate. The room had everything one could cook with and store their food... the bed was comfy, the room was clean. As for breakfast, YUM, I got to build my own parfait! Great location next to the nature museum. A shout out to the staff, if only i could remember all their names, Sandra at check in very professional and personable. Another Sandra in the lobby with the hot chocolate a great person to talk to. And the room attendant, (ohh i wish i had gotten her name) was very friendly and helpful when i got locked out of my room . I would highly recommend this hotel to anyone who goes to this area.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Maggie! I am thrilled that you enjoyed your time with us for Winterlude! Both Sandras will be so pleased to be mentioned by name. Our staff love having the chance to share our city with our guests and make sure they have the best experience possible. We value your recommendation highly and thank you for letting others know about your experience. Regards, Jenn Lytle Front Office Manager

"Excellents in hospitality business"

5
User 25/02/2019

The staff are professionals and make sure to engage with the customers. The location is excellent and the underground parking is well lit and clean. Breakfast is well presented and well stocked. This is an excellent choice for a hotel in Ottawa.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello, Thank you for sharing your review with Trip Advisor. Our staff loves having the chance to meet and interact with guests such as yourself and we take pride in showing off our wonderful city. I am glad this was reflected in your experience. Thank you for recommending our hotel to others. Regards, Jenn Lytle Front Office Manager

"Very nice hotel"

5
User 25/02/2019

Wel located hotel Nice clean Room it is close to the parliement and the highway. Great service and good fast breakfast. Easy acces from everywhare and a lot of parking. A lot of good restaurants in the area.

"Good value"

5
User 24/02/2019

Stayed one night and if needed would stay there again. Bed was extremely comfortable, included breakfast was perfectly fine and they offered Gluten Free options if requested. They have parking on site for a reasonable price and include in and out privileges

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Jane, Thank you for sharing your experience on Trip Advisor. We are very pleased to read that you enjoyed your stay. We hope to see you again soon. Regards, Jenn Lytle Front Office Manager

"Staff remembers us"

5
CarolynG958, Ontario, Canada 21/02/2019

This hotel is completely functional. Rooms are clean, updated, and quiet. The staff have begun to know us as we are repeat customers. They are cheerful and welcome us and make us feel we belong. The breakfasts are predictable but hot, fresh and Perfect to get us started for the day. The staff also are knowledgable about restaurants nearby and even called to make a reservation for us at their recommended restaurant- and that has become our new favourite dinner spot.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Carolyn! Thank you for sharing your review on Trip Advisor! As regular guests we value your feedback highly and are thrilled that we have become your hotel of choice in Ottawa. We are glad that you have found a home away from home in our beautiful city! Regards, Jenn Lytle Front Office Manager

"Spacious suite,comfortable as home"

5
billybitzer, Toronto, Canada 19/02/2019

A fine and spacious suite. Two rooms two TVs. Mini fridge, microwave and kitchen utensils, little sink to wash the plates and bowls. Comfy king bed, with TV on the wall. Really a home away from home. Tim's and Starbucks and drugstore nearby. Restaurants 15 minute walk away. Ten dollar cab ride to Byward market. Better than average breakfast selections. Oh and a15 minute walk to the frozen Rideau Canal for a fantastic skate.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Billybitzer, Thank you for taking the time to share your review on Trip Advisor! I am thrilled that you enjoy our central location and well appointed rooms. As well, I am glad to read that you were able to take advantage of the great skating conditions we are having for the Rideau Canal! We look forward to welcoming you back to your 'home away from home' in the future. Regards, Jenn Lytle Front Office Manager

"stay at ottawa"

3
bruce499, Huntsville, Canada 19/02/2019

the hotel has been upgrade since we stayed there last we where in an air miles room small but ok and was a little concerned about the change to cardboard plates in the dining room but food was good and staff where nice

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello bruce499, Thank you for sharing your feedback! We are committed to reducing the waste of water and chemicals by switching to recyclable dishware for our breakfast room. We are glad you enjoyed the food and friendly staff. Regards, Jenn Lytle Front Office Manager

"Clean and friendly"

5
SvetikK, Toronto, Canada 18/02/2019

Enjoyed our stay - very clean room. Limited breakfast selection in term a of meat for breakfast (only ham was provided). Decent coffee both in the room and at Breakfast. 2 mins form Museum of Nature and shoppers drug mart (for anything you may need):)

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello SvetikK! We are so pleased to read that you enjoyed your stay and our central location. Thank you for your feedback regarding the breakfast and for taking the time to share your experience. Regards, Jenn Lytle Front Office Manager

"Excellent"

5
Joian31, Vancouver, Canada 16/02/2019

Fantastic stay excellent service, rooms, breakfast & the staff were amazing especially Sarah & Lisa! Highly recommend staying there. Nearby convenience store & places to eat. The nature museum is around the corne.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Joian31, Thank you for sharing your review! We are so happy you enjoyed your stay and our staff will be thrilled to be mentioned by name. We look forward to seeing you again! Regards, Jenn Lytle Front Office Manager

"Very friendly hotel"

4
karen967, Toronto, Canada 13/02/2019

I stayed here for two nights during a big snow storm. I found the room very comfortable and the staff very friendly. The location is very good with a bus at the corner right to the Rideau Centre for some retail therapy! Nice selection of restaurants within 2-3 blocks of hotel. It was nice to find lots of USB ports and plugs for electronics. Some hotels really skimp on this but connectivity and recharging is so important today. The only thing that stops me from a 5 star rating is the lack of an on-site restaurant (important during a snow storm!)

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Karen, Thank you for staying with us and for sharing your review on Trip Advisor! We are thrilled that you enjoyed your stay and found our location convenient. During our recent room refresh we added more USB ports and plugs as we know this is important to our guests through feedback like yours. We are glad to see it benefitted you during your stay. We look forward to welcoming you back in the future! Regards, Jenn Lytle Front Office Manager

"Great Weekend at the Best Western"

5
User 11/02/2019

I would definitely recommend the Best Western Downtown suites for a stay in Ottawa. It was a great location for getting downtown, and the staff were all friendly and helpful. The breakfast was great too with lots of options, and we enjoyed the complimentary hot chocolate in the lobby when we came in from the cold. The rooms are nicely decorated as well, and it was great to have a kitchenette! All in all I would definitely recommend staying here on a trip to Ottawa.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Sam, Thank you for your recommendation! We value your feedback highly and thank you for taking the time to share your review. We are so pleased that you enjoyed our well appointed rooms, location, and friendly staff. We look forward to welcoming you back in the future! Regards, Jenn Lytle Front Office Manager

"Close to airport and downtown core"

4
sandyzinkowski, Victoria, Canada 10/02/2019

The hotel is located in an area close to restaurants, coffee shops, retail and groceries and all in walking distance. The room are quiet and spacious and have everything in your room that one needs to have a comfortable stay.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Sandy, We appreciate you taking the time to share your experience. I am glad that our well equipped rooms and central location were exactly what you needed to enjoy all that Ottawa has to offer. Regards, Jenn Lytle Front Office Manager

"Staff make the stay"

5
johnnE1570VX, Richmond 08/02/2019

The location is close to many sites - especially the Museum of Nature, just around the corner. Down the road a few blocks you have many restaurants from fast food to high end and accessible pubs and world food choices. The staff at the hotel are very friendly and helpful.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello johnnE1570VX, Thank you for taking the time to share your review on Trip Advisor. Our staff are pleased to read that they made your stay memorable and that our convenient central location met your needs. We look forward to seeing you again. Regards, Jenn Lytle Front Office Manager

"Great Hotel, Awesome Service"

5
User 04/02/2019

The staff was extremely helpfull, answered all our questions about the area and Winterlude. Gave us a free room upgrade, which was awesome. The suite was superclean and smelled fresh. Bed was comfy (as were the pillows). Breakfast choices were hot and plentiful. Location of the hotel is right downtown...perfect for all the sites.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Russell, Thank you for sharing your review. I hope you had a wonderful time at Winterlude! I am glad we were able to make your stay memorable with our clean rooms and convenient location. As an official Winterlude partner we pride ourselves on being expert ambassadors for all things Winterlude. Regards, Jenn Lytle Front Office Manager

"Short stay"

5
User 04/02/2019

We only stayed one night at the Best Western under difficult circumstances having to attend a funeral across the street. The front desk staff were so efficient and accommodating our every need. They made us feel that we were their only guests and our requests were their top priority.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Explorer818023, I am sorry to hear about the reason for your stay and I appreciate you taking the time to share your feedback regarding the hotel. Our front desk staff will be glad to know that they were able to assist you during a difficult time. Regards, Jenn Lytle Front Office Manager

"Not a bad place"

5
Brennen G, Yellowknife, Canada 03/02/2019

Walking distance to many places, many brew pubs and restaurants close, museums are close by, breakfast was decent and included, clean rooms, friendly staff. There was no wired internet connection in my room, but the high speed wireless was great.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Brennen, Thank you for sharing your review on Trip Advisor! We are happy to read that our convenient location made your stay enjoyable and that the breakfast helped to start your day on the right foot. We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Good location, nice staff, a few negatives"

3
RCollier, Toronto 02/02/2019

Stayed here four nights in January. The location is excellent, within walking distance of a Shoppers Drug Mart and the Canadian Museum of Nature as well as lots of nearby food options. Negatives here were that many of the cable channels were not working correctly (and I observed this in two different rooms as a colleague of mine was staying here). Biggest negatives were that they don't use any anti-static on the bed sheets or blankets and I was literally seeing sparks flying each night when I rolled over. Also found a couple of things that could have been cleaned a little better in my room but I would still consider staying here in the future. Line at breakfast was VERY long to the point that on one of the days, I finally gave up. Still, nice sized rooms and the separated bedroom in the suite that allows you to close the door to the outer area was very quiet, which was nice.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello RCollier, Thank you for taking the time to share a review on Trip Advisor. We take your feedback seriously and I will share your comments with our team so we can continue to provide the best experience possible for our guests. I am glad you enjoyed our location and apologize that the unusually extreme cold did affect our cable and require some maintenance. We look forward to welcoming you back so that we can provide you with superior service. Regards, Jenn Lytle Front Office Manager

"Great breakfast options and a well-rounded fitness facility."

4
User 30/01/2019

Great breakfast - hot and cold options! Fitness centre had multiple cardio machines, weights, and a dry sauna. Loved that I had a microwave, mini fridge and dishes/cutlery in my room. Location was also pretty good, as I had a few interviews during my stay (in different parts of the city), and both were easily accessible from the hotel. Also good proximity to some night life activities.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello! Thank you for taking the time to share your review. We are pleased that you enjoyed our breakfast, fitness centre, and central location. I hope your interviews went well and wish you all the best! Regards, Jenn Lytle Front Office Manager

"Always a pleasure to stay at the Best Western downtown Ottawa"

4
Editth47, Brantford 27/01/2019

This is my favourite Best Western. It is always clean, staff are friendly and professional. The rooms seem to be constantly upgraded. The location is within walking distance to many restaurants and to the canal. There is underground parking which is a bonus for the winter months, although parking is a tight squeeze if you have a larger vehicle.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Editth47, We are thrilled to be your favourite Best Western! Thank you for the compliment and for taking the time to share your experience. We strive to maintain our property to the highest standard and are pleased that the hard work impressed you during your stay. Regards, Jenn Lytle Front Office Manager

"Quiet, clean and convenient"

5
User 26/01/2019

Stayed at this hotel for business for only one night. Chose this hotel due to proximity to downtown and ammenities. Room was very nice and quiet. Hotel is within 5 minutes walk of a number of cafes and restaurants. I would stay here again if i have business down town in the future. Breakfast was adequate - what you get at any Best Western hotel.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello John, Thank you for taking the time to share your review! We are so pleased that you enjoyed our quiet and central location. We look forward to welcoming you back soon. Regards, Jenn Lytle Front Office Manager

"Fine but a matter to address"

4
User 21/01/2019

All is well The hotel is good for a downtown suite address and i enjoyed my stay. The amenities have been upgraded so everything is fine, except one matter. This is rather odd, but the toilets are elementary school size. With the renovations, I would have thought that they upgrade the toilets to something like Kohler. Honestly, it felt like Japan. and there is one more matter. The TV guide did not work. You had to flip through dozens of channels to find some things. If they cater to out of town guests, then please get the TSN that covers more than Ottawa Senators hockey and in HD please.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Eric! Thank you for taking the time to share your experience. We value your feedback and I will bring your suggestions to our team as we are dedicated to providing a superior hotel experience. I am glad that you enjoyed your stay and we look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Great stay"

5
User 14/01/2019

The sevice was very good from the minute i walked in until i walked out . Staff was friendly and very helpful. The room was large lot of space . Beauiful view . Close to stores and fuel stations . Also we had underground parking , which was nice no cold car to get into. All in all a wonderful experience and would stay again for sure .

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Cynthia, Thank you for taking the time to share your experience on Trip Advisor. I am glad that you enjoyed your room and our convenient central location. We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"The All-Star MVP of Ottawa Hotels !"

5
sf1m, Montreal, Canada 13/01/2019

This gem on O'Connor Street exceeded my expectations in every way. This is not to say I had low expectations for any specific reason, rather more due to not having stayed at many BW properties in the past. And wow was I ever impressed, no exaggeration! Being one to usually stay at mid to higher end 4-star hotels, I can truly say that I would classify the BW Plus Ottawa Downtown Suites in this category. A quick evaluation of my experience (scale of 1 to 10): Rooms... 9 Overall Cleanliness... 10 Front Desk Staff... 9 Lobby Area... 8 Safety/Location - and surrounding neighbourhood... 9 Indoor Parking Lot... 10 Breakfast - Food options and dining room... 11 !!! (Awesome!) *Overall... 9+ In one word, Recommended. Thanks BWPlus Ottawa Downtown Suites!

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello sf1m, Thank you for taking the time to share your experience! We are thrilled to read your review. We strive to provide the best experience possible for our guests and it is rewarding to see that you enjoyed it. We value your recommendation and we look forward to welcoming you back the next time you are in Ottawa. Regards, Jenn Lytle Front Office Manager

"Great all suite hotel"

4
Kathleen M, Quebec, Canada 12/01/2019

I always try to stay here when we're in Ottawa because it's so convenient to central Ottawa, is clean and has very good value for money. They have also recently upgraded the decor in the suites to a sleek , modern style. Continental breakfast included Underground parking extra.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Kathleen, Thank you for sharing your review! We value the feedback of a return guest such as yourself highly. We have been working hard on our room refresh and our pleased that you enjoy it. We look forward to seeing you again soon. Regards, Jenn Lytle Front Office Manager

"Very comfortable and convenient."

4
gallaann, Moncton, Canada 04/01/2019

I always like staying at Best Western. The staff is always very friendly and helpful. The queen beds are very comfy too. Slept really good. We were upgraded to a room with separate living area from the bedroom which made it feel more like home. The only negative is their continental breakfast which could be improved. They should inquire what the Best Western in St John NB serves. It is definitely a lot better. Other then that the location is excellent to be able to walk to attractions, restaurants and bars. Had a wonderful stay. Would definitely recommend it!

"Verry good hotel"

5
User 03/01/2019

We stay there for 3 nights. Room and badroom verry claen with everything what we need. Even a small kitchen. Friendly personal at tbe reception and a verry good location to see Ottawa. It's a 1p min walk to the parlementshill.

"My Stay in Ottawa"

5
Walaa S, Madinat Zayed 28/12/2018

I had to go to Ottawa to see a friend who had come from abroad and we toured around. I searched for the closest hotel near her address and it was Best Western. I took a suite since my small family was with me. It was much more than I expected having been in other chain hotels before. Very clean wherever one goes, the room was superb, the service was wonderful. I will only book with this chain of hotels from now on.

"Fantastic!"

5
User 13/12/2018

Stayed here for 16 weeks for work, and the staff here are very friendly, helpful, polite and courteous. They always made sure that my co-workers and I are very well accommodated and are getting the best service possible. The rooms are very clean and looks newly updated. The location is excellent as well, as it is close to a lot of restaurants, a Shoppers Drug Mart and LCBO. Highly Recommended.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello stauggion, Thank you for taking the time to share a review! I am thrilled to read that you enjoyed your long term stay with us and that we were able to accommodate your needs. We truly value your recommendation. We are happy that you enjoy our newly refreshed suites as we have been working hard on these updates. We look forward to welcoming you back in the future! Regards, Jenn Lytle Front Office Manager

"Accommodating"

5
User 11/12/2018

The place was very accommodating, we had issues with our room and they had no issues upgrading our room so we could be comfortable and happy. Great, friendly staff! We missed breakfast though but that's our fault

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Katelyne, Thank you for staying with us and sharing a review! I am glad we were able to accommodate your needs. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Good Value"

4
User 11/12/2018

The Hotel Staff were fast and friendly, very helpful. The suite was clean and well kept upon our arrival. The location is right next door to the Museum Of Natural History, and minutes away from almost everything down town

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello John, Thank you for taking the time to share your review. I am happy that you enjoyed our convenient location and friendly staff. We hope to welcome you back soon! Regards, Jenn Lytle Front Office Manager

"Excellent Hotel"

5
User 06/12/2018

Excellent location,amazing hotel and friendly staff lovely free breakfast included. Quiet hotel, in the heart of downtown Ottawa. Close to UOttawa, Shoppers drug mart and the mall and Bayward Market. Parking is around $22/night

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Riz, Thank you for taking the time to share a review! I am so pleased that you enjoyed our location, friendly staff, and free breakfast. I hope we will see you again soon. Regards, Jenn Lytle Front Office Manager

"Ottawa 12/18"

4
User 03/12/2018

Hotel is as described on the web site, room was clean and ready as requested for early check in, offers a good breakfast, walking distance to a variety of restaurants and market, easy to get a taxi or Uber.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Armando, Thank you for sharing your review. We are thrilled that you enjoyed your stay and found our location convenient. I am happy that our breakfast helped you to start your day well. We hope to welcome you back in the future! Regards, Jenn Lytle Front Office Manager

"Beautiful hotel. Not the best stay."

4
User 02/12/2018

My partner and I went away for a weekend in November. The hotel room was amazing and gorgeous. However throughout the weekend they were doing repairs and replacing lamps to other rooms. We were giving no notice expect a sheet of paper left on the desk saying there would be noise after the noise already started. On the same sheet of paper it said that staff would be in our room between a certain time. They came into the room after the stated time which we know because we left at 5 which was the lasted it said they would be in there. Also they have little things that you can request how the maids clean your room. When we asked for a razor and shaving cream none was provided. Other than that it was an amazing stay and I think just fluke that we got a busy weekend.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Kelsie, Thank you for taking the time to share your review! I am happy to read that you found our room refresh impressive however I apologize for the disruption this process caused during your stay. We strive to be as transparent as possible with guests and provide ways for you to let us know if you do not want your room to be entered. I will share your comments with our team as your experience is not commonplace and we strive to avoid such gaps in our service. Thank you again for staying with us and providing valuable feedback for our team. Regards, Jenn Lytle

"Good but disappointed "

4
cleekee, Martensville, Canada 29/11/2018

Stayed here for three nights for work. Lots of good things: amazing staff, who were very accommodating, always say hello. Bed was super comfortable, option to skip house keeping and get a Starbucks gift card, large beautiful bathroom, spacious suite which was very clean Other things were a bit disappointing: could hear other guests yelling while I was trying to sleep, showers were barely warm two mornings, breakfast was bare minimum. When I travel for work I always look forward to an evening workout. The website indicates there is a gym and lists the equipment in it. I emailed for more information and a staff member kindly sent me pictures of what was there, turns out the website was incorrect. When I got to the gym I discovered it was so small I couldn't even use my skipping rope. The gym had a great view of the city, but the six pieces of equipment in there took up so much room you could barely move.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Cleekee, Thank you for sharing your feedback. I appreciate you letting us know about your experience with the fitness centre so that I can share the comments with our team and ensure we are providing up to date information to our guests. The noise you experienced is not common place and our front desk is available 24 hours a day to address any issues. We take noise complaints very seriously when they are brought to our attention. I am glad that you found the room comfortable and the staff accommodating. I hope that we will be able to welcome you back in the future. Regards, Jenn Lytle Front Office Manager

"Great location!"

5
User 21/11/2018

I loved how easy this hotel was to find off the 417. It is close to restaurants and shopping. The beds are so comfy and the continental breakfast was of great quality and very filling! The catered meal was great and I loved the cream of mushroom soup! :)

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello MichelleToulouse_83! Thank you for taking the time to share your review. I am glad you found the location convenient and enjoyed our comfortable beds and complementary breakfast. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"3 night stay"

4
486ninag, Calgary, Canada 20/11/2018

The hotel is clean and staff are good. The included breakfast is really good with lots of variety. Wish they used real bowls and plates even if its high quality disposable stuff - its good to be green since they credit you for going green with your room. 3 of us travelled for work and got quuen 1 bedroom suites which are nice. Mine had a funny smell which I asked them to check. It was not fixed so maybe some kind of chemical or just the location. Otherwise comfortable.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello 486ninag, Thank you for sharing your review! I appreciate your feedback and will share your comments with our team regarding the dishes for the breakfast and the smell you noticed. Our staff strive to provide an exceptional experience and will be happy to know you noticed their efforts. I hope we can welcome you back soon! Regards, Jenn Lytle Front Office Manager

"Awesome hotel!"

5
sboule787, Montreal, Canada 20/11/2018

Great hotel! Those suites are huge and extremely clean. The staff was very helpful and kind. Environmentally friendly, the let you skip the room service when you don't need it. Convenient underground garage.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello sboule787, Thank you for your review! We are so happy to read that you enjoyed your stay. Our housekeeping team does make sure to clean the rooms to the highest standard. We hope to see you again soon! Regards, Jenn Lytle Front Office Manager

"Great staff, great value, great location "

5
Discover713204, Calgary, Canada 19/11/2018

Central location, surrounded by numerous great restaurants, within walking distance to all the attractions and yet not so close to Parliament Hill to be overpriced. The breakfast is decent and the staff are helpful and friendly.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Discover713204, Thank you for your kind review! We are thrilled to see that you enjoyed your stay and took advantage of our central location and breakfast. We hope that you will visit us again soon. Regards, Jenn Lytle Front Office Manager

"Friendly, helpful, thoughtful staff."

5
tonyresendes, Toronto, Canada 15/11/2018

Went to visit my daughter who is studying at Carleton. Perfect location; close to her and easy walk up to Parliament, Market, shopping, restaurants. Staff was super; my daughter was invited to join me for breakfast even though she was not a guest herself. A very thoughtful and much appreciated gesture. Great stay.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Tony, Thank you for sharing your review. I am happy our staff was able to help make your time in Ottawa with your family more memorable. We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Great Location"

5
User 14/11/2018

We stayed a weekend and had a great experience. The hotel was clean. Front desk staff were friendly and helpful. We will definitely book here again. Easy access to Parliament Hill and other tourist attractions

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Larry! Thank you for your review! I am pleased to read that you enjoyed your stay. We are looking forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Basic hotel. Served its purpose"

4
Sarewarren, Calgary, Canada 11/11/2018

Check in was quick, hotel was clean, room was basic. The hotel was completely full during my stay and it was relatively quiet. There was a strong smell in the lobby that persisted the 4 days we were there. Breakfast is complimentary and is ok. All the bread is stale, but is fine once toasted. I stuck to the oatmeal. Overall, it's a basic hotel. I was surprised at how expensive it was. They put a $150 hold on my credit card for the three nights we were there in addition to the cost of the room, I've never seen a hold that high. I would rate 3.5 if I could.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Sarewarren, Thank you for taking the time to share your feedback! I will be sure to share your comments regarding the lobby and the bread in the breakfast so we can make sure we are providing the best experience possible for our guests. We keep our security deposit policies in line with other hotels in downtown Ottawa, but I do realize this can cause some inconvenience. I hope that you enjoyed your time exploring our lovely city. Regards, Jenn Lytle Front Office Manager

"Perfect lodging for duty and private travel"

5
User 09/11/2018

I spent 8 perfect nights at BW in Ottawa and have nothing to complain about. Huge apartment with living, bed and bath rooms, and sufficient space to move. Good room service. Two TV sets, coffee machine, two large wardrobes. Rich breakfast close to European standard. Friendly staff all over. 15 minutes walk to Parliamentery Hill. I will return für sure and can fully recommend this site for business as well as private travelers.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello VolkerJBach, Thank you for your review and recommendation! We are thrilled to hear that you enjoyed your stay and that your room perfectly suited your needs. We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Great place to stay for Redblacks football game..."

5
User 07/11/2018

Great hotel not far from the museum of nature. Close to Lansdowne Park, 20 min walk. Clean hotel and friendly staff.We had a suite they are beautiful spacious rooms.Breakfast is included could be a better selection.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Robin S., Thank you very much for taking the time to share a review with us. We appreciate your feedback. Our staff will be very happy to hear that you enjoy cleanliness and friendly staff. Our proximity to TD Place is certainly a bonus for Redblacks fans! I am sorry to hear that the breakfast did not match up to the rest of the stay. We are always open to suggestions on how we can improve our offerings. We hope to welcome you back in the future! Regards, Jenn Lytle Front Office Manager

"A Delightful Stay!!"

4
Wendy H, Beaconsfield, Canada 06/11/2018

Wanted to visit the Nature Museum in Ottawa. This hotel was the best. Room was clean, loved the "Suite type options" - ie small fridge, microwave, bar sink, kitchen items - ie plates, utensils, liquid detergent, etc. Breakfast (free) was great. Parking however was expensive and very difficult to get in and out. BUT - would definitely stay again.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Wendy, Thank you for taking the time to write a review. We appreciate your feedback and are thrilled that you will be back to visit us again! I am sorry you found the parking difficult. I hope you enjoyed your visit to the fantastic Museum of Nature - we are lucky to have such a wonderful museum just next door! We look forward to welcoming you back in the future. Regards, Jenn Lytle Front Office Manager

"Spacious and Clean"

4
User 03/11/2018

The suite I stayed in was very spacious and was quite surprised upon my arrival. Very clean as well. The only item I would have would be to have an on-site eatery or bar during ones stay. Though breakfast was served, I feel it would be beneficial to have he additional food service available especially when it's cold and rainy out and visitors do not necessarily want to head outside. Just MHO.

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Maria, Thank you for taking the time to write a review. We value your feedback and are so happy to hear that you were impressed with your suite. We will continue work with the many wonderful restaurants in our area to make sure we have good options when guests do not want to go outside for dining. Thank you for staying with us, and we hope to see you again in the future! Regards, Jenn Lytle Front Office Manager

"Business trip"

4
User 03/11/2018

Room was quite nice, plenty of room for one, had a few extras with microwave dishes and coffee maker. Shower was weak and barely warm enough. Other than that everything was good. Close walk to business and a few restaurants

JennLytle, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Bill, Thank you for taking the time to share your experience on Trip Advisor. We value your feedback and our maintenance team has investigated the issue with your shower so that it can be improved. I am happy you enjoyed the location of the hotel and your room amenities. I look forward to welcoming you back in the future so that we can exceed your expectations. Regards, Jenn Lytle Front Office Manager

"Nice hotel on the edge of downtown"

5
Jim P, Bloomingdale, Illinois 01/11/2018

The Best Western Plus Ottawa Downtown Suites had everything we've been accustomed to expect from a Best Western Plus – a clean, comfortable room, a good, hot breakfast selection and courteous service. The staff was extremely helpful at check in and we were upgraded to a spacious king suite. Good breakfast, yogurt machine was a nice plus. The hotel is two blocks off Elgin Street and in walking distance (about 1/5 km) to Parliament. We would stay here again if we're back in the area.

"Excellent customer service"

5
Mike519, Waterloo, Canada 31/10/2018

I had made a very big mistake and booked our room for the wrong date AND I had prepaid on hotels.com. The girl at the front desk (Nelly) looked for another room for that night but there were none in the same category left. She found a suite that would have been $100 more but wound up giving it to us for one $50 more. In the meantime, I called hotels.com who had to call the hotel to see if the hotel would allow a refund even though it clearly states no refund. Nelly authorized it, hotels.com credited us the full amount, and Nelly got us into the suite. Three days later I get an email from Nelly (it was personalized and obviously not a form email) checking in to make sure I received the refund even though it really was not her problem. Fantastic customer service!! Besides that, the room was great, breakfast was really good for a hotel in this category, hotel was clean, and parking easy (though maybe a tad expensive...$22). All in all, great experience!

"First trip to Canada"

3
Pelican65, Chile 31/10/2018

Well situated with comfortable rooms and very pleasant staff. Its an easy enough walk to Parliament Hill and the shopping area. We didn't like the self service breakfast very much and in fact we both had upset stomachs after the second morning.

"Wonderful"

5
User 30/10/2018

What a nice surprise! The hotel is spotless and the staff is just amazing! We really enjoyed our stay and will certainly be back. A special thank you to Caroline in housekeeping, her smile and sense of humor just made my day, plus, she had our room spotless! The girls on the front desk were also wonderful!

"a Repeat Visit"

5
V1525FSdavids, central saanich, Canada 26/10/2018

Making BW Plus Downtown Ottawa Suite a regular on our visit to the Capital, we are most comfortable in the location, particularly as so many destinations are walkable including Parliament Hill and the Global Centre for Pluralism

"Great stay"

5
Regan P, Toronto, Canada 23/10/2018

I always like to give shout outs to amazing staff! Upon check in we were greeted with wonderful smiles! Check in was a breeze even with a brand new staff member checking us in. The hotel itself was very clean. The room was spacious, clean and comfortable. The bed and pillows made me forget I was in a hotel. I would return to this location next time I am in the area for sure! Very convenient parking as well.

"great stay!"

5
User 23/10/2018

Our room was perfect, clean and the hotel was friendly with underground parking ($22) Was central to where we were working and was a quick walk to restaurants and shopping. Easy to find and close to Museum of Nature and Hwy 417

"so-so"

3
michellelangelier, Montreal, Canada 23/10/2018

The room was ok but the breakfast was bad. The plates were of cardboard, the cutlery of plastic! The butter and jam were in little plastic cups. All this, and still they allege to care for the environment in their advertising! The coffee was very weak and pale, anyone who likes coffee would not drink this. So I asked for Earl Grey tea, they did not have!

"Football Game"

5
User 21/10/2018

My wife and I decided on this hotel due to its location. It's in the middle between Parliment Hill and the TD stadium and is located in a commercial, residential area. Our room was on the sixth floor and was very quiet. The hotel seemed renovated and our room was well equipped and nicely furnished. A breakfast was provided in a very nice area. The food selection was very good and tasty. It would be nice if coffee and tea were made available during the day and evening but that being said there are coffee shops nearby. The underground parking was well lit and very clean. We didn't find the parking charges out of line with other hotels in the area. The staff were friendly and check in and out were handled efficiently. On our second night we had a disturbance from the room above us around midnight (music,yelling,stomping) after informing the front desk the matter was resolved very quickly. I must commend the security staff and front desk as they quickly and quietly dealt this issue. Thanks. We would recommend this hotel to anyone who likes a central location with nearby restaurants and amenities.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Douglas A, Thank you very much for taking the time to share a review. We appreciate your feedback. We are so pleased that you enjoyed your stay with us, and yes! our rooms have been recently updated! We're sorry to hear of the noise disturbance but we are pleased that it was dealt with in a timely manner. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Quiet & Comfortable"

4
ubdave2018, Comox Valley, Canada 18/10/2018

A very quiet and comfortable hotel with friendly, helpful staff. We were greeted with a smile every time we passed the front desk. Given an area map and directions for the use of the Transit buses. Will definitely stay here again when the need arises.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ubdave2018, Thank you very much for taking the time to share a review. We truly appreciate you taking the time to share your feedback. We are so pleased that you were greeted so warmly during your time with us. Our staff will be pleased to know that they made a difference. We look forward to seeing you again soon and until next time, take care. Regards, Andrew Busing Front Office Manager

"King Suite good size, good free breakfast, friendly staff"

4
Denis D, Belleville, Canada 18/10/2018

Decent quality for price. Breakfast had traditional items but staff kept it well stocked in rush times. Decent amount of seating. King suite was nice size, well lit and noise insulated. Doors closing a little loud but not overwhelming. Service was fast and friendly. Will be back.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Denis D, Thank you for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so pleased to hear that you enjoyed your stay with us and we look forward to seeing you again soon. We're sorry about the little bit of noise that you experience but hopefully you were able to get some rest. Regards, Andrew Busing Front Office Manager

"“Very nice suite”"

4
suncone, Ontario,Canada 18/10/2018

The room was a great size with a fairly large bathroom. A jacuzzi tub with a big vanity. We enjoyed the shower, as there was a nice steady stream of water.The ceiling was lower in the bathroom for some reason. Small kitchenette with a microwave, fridge and small sink. Dishes were provided and a Keriug for coffee. TV in sitting area, as well as the bedroom, which was separate from the sitting area. Overall a very nice stay. The breakfast provided the next day was warm and good. We had French Toast. We had to wait a bit to be replenished but was tasty. The only thing that was disappointing was the fact you had to pay to park in the underground parking attached to the hotel. We did get the parking reimbursed, as our Dodge Ram Longhorn truck would not fit in the underground parking. We arrived late afternoon on a Friday and there is parking directly across from the front doors of the hotel on the side of the street. It is free after 5:30 during the week and over the weekend. We were lucky and got a spot to park along the street. Lots of places to eat a couple of blocks from the hotel that are within walking distance. If we are ever back in the Ottawa area we would definitely stay again..

"A Fabulous Stay – Incredible Desk Staff"

5
Traveling_Polymath, San Francisco, California 15/10/2018

This Best Western has so much to offer. It's very clean and comfortable. It's located in a very good location for seeing Ottawa. And best of all is the fantastic front desk staff. Jamie, Sheri, Tyler, and the others whose names I didn't catch were so helpful and friendly! Their restaurant and coffee house recommendations were excellent. They were so accommodating. We would easily stay here again on our next visit to Ottawa. We walked to most locations and all of downtown Ottawa is accessible within 25 minutes walking time or less. The Canada Museum of Nature is a block away. The Greyhound depot is three blocks away, which is a convenient option if you're coming from Kingston or Toronto.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Traveling_Polymath, Thank you very much for taking the time to share a review. We truly appreciate your feedback and we are so happy to hear that you enjoyed your stay. Our staff will be thrilled to read your comments. They are very engaged in our reviews and knowing that their efforts are appreciated will go a long way. It sounds like you were able to explore our local neighborhood and we certainly look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Nice stay"

5
roucol, Quebec City, Canada 14/10/2018

A walking distance from Parliament Hill located in a quiet neighborhood. The staffs were nice and really helpful. The breakfast was delicious with plenty of options. Easy access to highway 417 with indoor garage..

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear roucol, Thank you very much for taking the time to share a review. We truly appreciate your feedback. We are so pleased that you enjoyed your stay and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Good Place to Stay"

4
Karen W, Winnipeg, Canada 11/10/2018

Older hotel but it was clean and the staff were friendly and polite. The breakfast was good, lots of choices. Although it wasn't located in the city centre, it was an easy walk to get there. I would stay here again.

"First night stop of motorcycle trip"

5
Kelly- R, Grimsby, On, Canada 09/10/2018

This hotel is conveniently located just off Hwy 417 close to the Nature Museum. The staff is very friendly and helpful. Our room was clean and comfortable. There is limited parking in the area so we paid the $20 for underground parking. That way we knew our motorcycle was secure and safe and dry from the rain. The continental breakfast was adequate but it would be nice if it was available earlier on the weekends. We have stayed here a couple of times before and would definitely stay again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kelly - R, Thank you very much for taking the time to share a review. We truly appreciate your feedback. We are pleased that you found your stay to be comfortable and that your motorcycle enjoyed it's stay as much as you did! We hope that you will join us again soon. Regards, Andrew Busing Front Office Manager

"Great all-suite hotel"

4
B2268ITjt, Melbourne, Australia 09/10/2018

This hotel didn't necessarily look great from the outside but once in our room it was terrific. The suite was a great size with a lounge, kitchenette, seperate bedroom and seperate bathroom. Breakfast was included which was a nice touch as well. The service was great as well. My only complaint was that we had the room nearest the entry to the hallway which meant that every time someone came through we heard the door slam. This was an issue in the morning as some people were obviously leaving early. Perhaps a soft close on that door so that it doesn't slam shut.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear B2268ITjt, Thank you very much for taking the time to share a review. We appreciate your feedback and are pleased that you had an enjoyable stay with us. We're sorry that you were disturbed by the doors. That is something we will definitely investigate with our maintenance team. We look forward to seeing you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Very Good Service"

5
User 09/10/2018

Hotel meets what I call my three C's for lodging: clean, quiet and comfortable. The staff from the front desk to cleaning staff were excellent and friendly. We had a one bedroom suite and it was very well appointed. It is located approximately 1.7 to the Parliment buildings and it was a nice walk. Would definetly stay again next time in Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Nomad791207, Thank you very much for taking the time to share a review. We are so please that you had an enjoyable stay and that we met your "three C's"! We hope that when you are next in our City, that you will choose to stay with us again. Regards, Andrew Busing Front Office Manager

"6 day conference"

4
David F, Vancouver, Canada 09/10/2018

Great location for a hotel, it was a good hotel, and the hotel had excellent staff. Breakfast needs work on the food side of things. The venue for breakfast was excellent however. Even the hotel lobby was very inviting.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear David F, Thank you very much for taking the time to share a review. We appreciate your feedback and we are glad to hear that you had an enjoyable stay with us. We are sorry to hear that our breakfast offerings did not match the rest of your stay. We are always open to suggestions from our guests on how we can improve our products or service so should we have an opportunity to welcome you back in the future, please do not be shy to let us know! Regards, Andrew Busing Front Office Manager

"Better than I remembered "

5
jnishidate, Paris, France 03/10/2018

Back again at this Best Western. In Ottawa for another conference and back at this hotel. Reception was was as I remembered, efficient and friendly. I like the option to skip house keeping since it's only for two nights. Last time I was on the 4th floor this time on the 7th. Room is bigger than I remembered but very comfortable. Bathroom is a very good size and nicely renovated as is the room. Bed comfortable. Close walk to restaurants and stores. Would not hesitate to recommend for the business traveler.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear jnishidate, Thank you for taking the time to share a review. We appreciate your feedback. We are so pleased that you enjoyed your stay again with us. Our team will be very pleased to read your review. Thank you for being our guest and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Excellent service"

5
wjl_hfx, Halifax, Canada 02/10/2018

We visited this hotel after a last minute booking to account for a layover on a rescheduled flight. We didn't book until midnight/check in until 1am and we're only there a few hours. However, Daniel at the service desk was extremely pleasant to deal with and understanding of our situation - not necessarily expected at that hour of the night. We mentioned in passing needed a cab first thing and when we called down at 5:30am to order one, he already had one waiting for us - as well as a bagged continental breakfast since we were leaving before it was set out for guests. After a long day of travel, we were surprised by the quality service and thoughtful approach. The room was also very clean and we had no trouble getting a few hours sleep. Thanks again Daniel!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear wjl_hfx, Thank you very much for taking the time to share your feedback about your short stay with us. We very much appreciate your time. I'm so pleased that Daniel took care of you so diligently and that you were able to have comfortable stay with us, albeit short stay. I hope that you were able to reach your destination the following day and did not experience any further complications. I will be sure to share your comments with Daniel. Regards, Andrew Busing Front Office Manager

"Starting to Need Upgrades"

3
Kevin K, Niagara-on-the-Lake, Canada 02/10/2018

I accidentally posted this review initially under Best Western Plus City Centre in March 2018. I have since posted an updated review of that hotel. I thought I would move this review over to the correct property. I wish I could make this review a 3.5 because that's where it belongs in my opinion. This is our third time staying at this hotel in the past 5 years and we have seen changes just due to time and wear & tear. The first time we stayed the bed was so comfortable we actually found out what the mattress was and we have that same one at our house- this time not so much. I don't know if they changed mattress types or if they just haven't updated but I found the bed to be somewhat uncomfortable this time around. The rooms are still decent but they need upgrading- mosly smaller things like painting etc. Our tub worked fine but the faucet handles were missing trim parts and the removable cover on the front to access the jacuzzi motor was barely hanging on. The breakfast was fine but certainly not fantastic. I am not sure this has as much to do with this hotel as it does in general with hotels that offer complimentary breakfasts. I think we have grown tired of them over the years as they are mostly bland. Just a personal opinion. The common areas are clean and the staff was very friendly. While this is still a good hotel, I think if we come back to Ottawa in the near future we might try something different.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kevin K, Thank you very much for taking the time to share a review and also for updating your review to reflect the correct hotel for which you stayed at. We appreciate your feedback and all feedback that our guests provide. First off, I would like to thank you for being a loyal Best Western Guest. Secondly, I would like to apologize for the less than satisfactory stay that you had with us. You will be pleased to know that were are currently undergoing a refresh to all of our suites, including new floor coverings, wall coverings, furniture, lighting, beds and more. Rest assured should you choose to return to us again in the future, and I hope that you do, I really feel as though you would have a wonderful experience. We appreciate your comments surrounding breakfast and I will share those with our team. Our product is constantly evolving to ensure our guests are happy. Thank you again for sharing your comments and should you wish to speak with me directly I can be reached at andrew@bestwesternottawa.com. Regards, Andrew Busing Front Office Manager

"A lovely place"

5
Lalamedic, Ajax, Canada 25/09/2018

Everything was as expected except the wee kitchenette was a nice surprise and came in handy. Service was excellent and I was able to check in at the last minute (around midnight) and extend my checkout by two hours to get some much needed sleep. Breakfast was busy, but stocked well with a wide assortment of yummy breakfast items that could be enjoyed in the cafe, or grabbed in a hurry to go. The Kurig in the room was a welcome surprise with an assortment of coffee and tea to choose from. Overall, a pleasant and comfortable stay. Unfortunately, I can't click on the other ratings but they are all 5/5 from me

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Lalamedic, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so glad to hear that you had an enjoyable experience during your stay with us and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Lovely Location"

4
Kathryn T, Rotherham, United Kingdom 25/09/2018

Really good hotel with friendly and helpful staff. Room really clean and well equipped. Within walking distance of restaurants and shops. Very good value for money. Would be very happy to recommend to anyone needing accommodation here.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kathryn T, Thank you very much for taking the time to share a review. We appreciate your feedback and are so pleased to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"I would definitely recommend this hotel."

4
User 25/09/2018

We were in Ottawa for a weekend convention. The hotel was conveniently located. The staff was friendly and the rooms were very clean. The bed was one of the most comfortable I've ever stayed in. They have a continental breakfast each morning which was pretty good but definitely convenient.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 583misschris, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate your feedback and we are pleased to know that you enjoyed your stay and had friendly interactions with our staff. It's great to know that you had such a good nights sleep in our wonderfully comfortable beds! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Good also well located"

4
User 23/09/2018

I enjoyed the BW+. Well located and easy to get to from the train station. The coffee is good, the room big enough a d the bed very comfortable. Check in and check out we're fast and easy and the breakfast included is quite good. You can definitely go about your day with it in your belly! As every hotel with coffee mate in the room, there is not enough for the amount of coffee available. Please at least double it. Staff was very nice and I had no problem getting a cab to leave after checking out.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Gabrielle B, Thank you very much for taking the time to share a review. We appreciate your feedback. We are so pleased that you enjoyed your stay with us. We appreciate your suggestions and comments and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Great place to stay for business"

4
Growfbear, Halifax, Canada 22/09/2018

Staying in Ottawa for business trip - 3 different meetings, 2 different venues. The hotel was mid-between the two. Great location for me. Best advantage was QUIET!!! outside and in. The suite I had was great, roomy and comfortable. Nice sitting area, study/desk, separate bedroom and bathroom. And room to swing a cat! Staff were courteous and not overbearing. Breakfast included was pretty good for an all-inclusive continental buffet. Definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Growfbear, Thank you for taking the time to share a review. We appreciate your feedback. We are so pleased that you enjoyed your time with us. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Great hotel. Great value in Ottawa"

5
n s, Toronto, Canada 21/09/2018

Have stayed at this hotel and many others in Ottawa. The Best Western (O'Connor and Gladstone) takes a prize. It is a relatively small hotel. A particularly helpful and attentive staff. Nice clean rooms. Good location -- easy walk to core and any places a visitor would want to go. Reasonable hot breakfast buffet included. Parking. Many excellent resturants nearby. Good value.

"Great location, comfortable suite"

5
Cathy M, Halifax Region, Canada 19/09/2018

Comfy bed, convenient kitchenette, roomy layout. I only stayed for 3 nights, would have stayed longer but the hotel was fully booked. The included hot and cold breakfast was good, including decent coffee. I would like to see real cutlery instead of plastic. I love the location, close to where I need to be for work, and steps from many great restaurants on Elgin Street. I would stay at this Best Western again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cathy M, Thank you very much for taking the time to share a review of your recent stay with us. We appreciate your feedback. We are glad that you enjoyed our hotel, breakfast and the coffee! You will be pleased to know that we are sourcing an alternative to the cutlery that we currently have. Stay tuned! We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Ottawa is a beautiful city, lots to see and do."

5
User 19/09/2018

The service was excellent, very clean room with everything you need, breakfast was excellent, friendly staff. The least I didn't like was the coffee machine in our room, but it was no big deal...Thanks, would definitely stay there again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Go631821, Thank you very much for taking the time to share a review. We appreciate your feedback and are so pleased to hear that you enjoyed your time with us. I'm sorry that you did not like the coffee machine in your room. We always have coffee on and available through our breakfast room. Simply check in with our Service Team at the front desk and they would be happy to provide you with some freshly brewed coffee. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"good location to city centre. helpful staff"

4
User 18/09/2018

nice room with kitchenette which was useful breakfast provided would have been nice if there was a cafe attached to hotel but overall nice hotel we stayed on non-smoking floor not sure if the hotel is fully non-smoking we would stay at this hotel again

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Gail W, Thank you very much for taking the time to share a review. We appreciate your feedback. It sounds like you enjoyed your stay experience with us and yes! we are fully 100% non-smoking. We hope to see you again soon when your travels bring you back to Ottawa. Regards, Andrew Busing Front Office Manager

"WONDERFUL STAY"

5
User 18/09/2018

We chose this hotel to stay at and it was a great choice. We booked a double bed suite and like it so well we booked best western chocolate lake in Halifax later next month. The Breakfast was wonderful everyone was friendly went out of there way to be helpful. Stay here if you get a chance .

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear John C, Thank you very much for taking the time to share a review. We truly appreciate your feedback and we are thrilled that you had a wonderful stay with us. Our staff will be so pleased that they too made a difference in your stay experience and we look forward to welcoming you back soon! Regards, Andrew Busing Front Office Manager

"Super comfy beds"

4
Jacomina7, Chatham, Canada 06/09/2018

Great value in this room especially since they gave a discount to families moving their kids to university. Room had a fridge and microwave, dishes, utensils, even wine glasses and a bottle opener!! The only drawback was a noisy airconditioner but that seems to be the case in 95% of hotels.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jacomina7, Thank you very much for taking the time to share a review. We appreciate your feedback and we're happy to hear that you enjoyed your time with us. Hopefully your kids got settled into their new school! We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"A family of 4 staying for 4 nights"

4
Kermit099, Toronto, Canada 05/09/2018

We really enjoyed the stay at this hotel location. We stayed in this hotel for a number of times already as a BW reward member. Location/transportation: This was not too far from downtown Ottawa (approx 15-20 mins by bus). However, if you want to go downtown, the most economical way is to take the local bus (#14). The bus stop is right across the street on Gladstone Ave. The bus will take you directly into downtown core and stops in front of Rideau Centre. If you walk to Elgin Street (about 5 mins), you will find all kinds of different restaurants to choose from. It was full of restaurants night life if you don't want to go too far to Ottawa downtown. Hotel conditions: The hotel is pretty clean. It has all the regular hotel necessity we can get (ie. dryer, plates, coffee maker, microwave, shampoo, hand lotion, etc...). The towels were clean. The bathroom floor, sink and tub were clean. The lobby was clean and the hotel staffs were very friendly and helpful. Parking: The parking was conveniently located underground in the hotel. It costed about $22 per night (with in/out privilege) It has only 2 levels with limited parking space. The parking space was considered tight. If you drive a big truck, you might need to make a few turns in some parking spots close to the wall. Others: This hotel includes free hot breakfast (egg, ham, sausage, etc...). This is one of the best item I really enjoyed. When I got up, I didn't need to worry about going somewhere for breakfast. In conclusion, I really enjoyed my stay at this hotel. I will stay here again next time when I come to Ottawa.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kermit099, Thank you very much for your very thorough review of your stay with us. We are so pleased that you enjoyed your stay and it sounds like you were able to fully explore our neighborhood. Your review will allow guests to make an informed decision when looking to stay in Ottawa. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Lovely stay at Best Western downtown Ottawa"

5
Nomad599045, Whitby, Canada 03/09/2018

Once again I had a wonder stay. The staff are very professional, polite and informative. Rooms are lovely and very clean. Lovely breakfast with lots of options. Love the location. Great security and safe underground parking. Keep up the good work!

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear tedmikos, Thank you very much for taking the time to share a review. We very much appreciate your feedback. We are so pleased that you enjoyed your stay with us and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Excellent value for the location"

4
Linda M, seacoast, nh 29/08/2018

Located about a 15 minute walk to governmenthill, and sparks street, this hotel had everything we needed - very comfortable room. We got a deal on a white with little kitchen, living room and separate bedroom. Much more than what we expected. bed was very comfortable and the staff very nice, helpful and friendly. Very good breakfast with eggs and a meat every day, plus waffles or pancakes, toast yogurt, etc. There is a under hotel parking garage (narrow and tricky to navigate, and costs about $20 a day) but parking is hard to find in the city. one thing we've never experienced, they offer points or a five dollar star bucks card if you give up make service for a day. We would stay here again.

"Comfortable hotel, but BIG improvements to make to be environmentally-friendly"

3
User 26/08/2018

Loved the hotel, staff was nice, helpful and all bilingual, rooms and specifically beds were comfortable and rooms always clean. BUT - At 180$ per night, I am expecting to NOT be eating with plastic forks and paper plates... not because I am a snob, but because in 2018, it is ridiculous to be so outdated and throw away so much trash everyday - Same goes for the towels, soap, etc. in the rooms : if you are promoting an environmental policy in the rooms, warning clients that you wont change the towels everyday if not needed.... then respect this very laudable policy. - Better lighting in the rooms and better positioning of the switches would also allow a lot of energy saving... for the moment, with all the lights opened, can still barely see a thing in the rooms. A lot of work to be done to protect the environment more, and at the price you charge for the rooms, and being in 2018, I don't think it is too much to ask.

"As good as promised"

5
User 20/08/2018

Reviews were right. This was a good choice for location with a small but handy mall across the street. Front desk staff were extremely helpful and pleasant. Bed was very comfortable. Sheets, pillows and duvet all very nice quality. Plastic glasses were the only disappointment. Not bad!

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Knowledgewalker, Thank you very much for taking the time to share a review and we're glad to hear that you enjoyed your stay at a Best Western Hotel. However, I believe that you have mistaken our Best Western Plus Ottawa Downtown Suites for the Best Western Plus Ottawa City Centre as we do not have a mall across the street from us on O'Connor Street, however the City Center Best Western does have the Westgate Shopping Center across the street! Should your need arise to stay downtown during your next trip to Ottawa, please think of us at the Best Western Plus Ottawa Downtown Suites! Regards, Andrew Busing Front Office Manager

"Helpful staff"

5
User 19/08/2018

The hotel room was very nice with a microwave and a small sink next to it. The bathroom is clean and modern except the slow shower drain. When we just stepped out of the hotel, the staff checked us in earlier came out and handed us umbrellas. It was very sweet of him.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Hui-Run S, Thank you very much for taking the time to share a review. We appreciate your feedback. We are sorry to hear about a couple of your mechanical issues. Hopefully they were rectified in a timely manner. Our staff will be so pleased to hear that they were able to help you out with the umbrellas. They are always eager to please! We hope you will come back and join us again soon. Regards, Andrew Busing Front Office Manager

"Very good"

5
Navina25, Toronto, Canada 18/08/2018

Very nice place to stay. Friendly staff. Good location easy to walk around closer to the parliament. haven't seen any other best western hotel with plates and cutlery. We had a very good time. Superb breakfast too.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Navina25, Thank you very much for taking the time to share a review on Trip Advisor. We are thrilled that you enjoyed your time in Ottawa and your stay with us. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Nice place very close to Parliament"

5
Cristian B, Oakville, Canada 15/08/2018

great stay...clean and comfortable. Pleasant staff. Pretty close to Parliament (15-20 min walk) and to Byward market. highly recommended to anyone Good breakfast. the only caveat is the parking (not enough spaces and a bit pricey compared to what is available in the area)

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cristian B, Thank you very much for taking the time to share a review. We appreciate your feedback. It's wonderful to know that you enjoyed your time with us as well as your time in Ottawa. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Great"

5
User 15/08/2018

won't stay anywhere else Great beds & pillows, you can"t beat their free breakfast. Never disappointed when we stay at a Best Western Plus. Both Best Western Plus we have stayed at are always in a great location as far as restaurants a public transit.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear D M, Thank you very much for taking the time to share a review. We truly appreciate your comments and feedback. We love hearing that you had such an enjoyable stay and that you are a loyal Best Western Member. We look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager

"Nice place in friendly neighbourhood"

4
BertaAC, Brussels, Belgium 12/08/2018

Pretty pleased with this option hotel in Montreal. Not far from the Parliament, 20-25 minutes walking distance. Nice and quiet area, with lot of local businesses around, we enjoyed walking around. Regular breakfast & nice staff.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear BertaAC, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are thrilled that you enjoyed your time in Ottawa and were able to explore some attractions! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Excellent hosts/ hostesses"

5
User 09/08/2018

Clean, comfortable, breakfast was phenomenal, staff continually replenish food with smiles, pleasant while very busy. Staff pleasant, hotel central to all our activities. Would recommend this hotel to anyone. Also had the package deal with the calypso water park. Great experience! lots of fun!! No complaints at all!

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Sherry M, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate your feedback. We are so pleased that you had a pleasant stay with us and we appreciate your recommendations. Great to hear that you enjoyed your Calypso experience! What a great place! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Good value for location and very clean, spacious rooms"

5
ANDREW S, BOLTON 08/08/2018

The location of this hotel allows you to walk to all attractions. The buffet breakfast had enough variety that we did not think about alternatives. The staff was friendly and the rooms were very clean and spacious. Our suite had a nice kitchenette with good coffee pods.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Andrew S, Thank you very much for taking the time to share your thoughts regarding your stay. We are so pleased that you enjoyed your experience with us and look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager

"Clean and Adequate"

4
LuViPortland, Portland, OR 04/08/2018

The self-serve breakfast is included. For a North American property, the breakfast options are fine: yogurt parfait, decent bagels, and much more. Even when crowded, and including four uniformed staff, everything runs smoothly. You can also have breakfast outside, but you could run into someone vaping. Unsure why BW spent energy on updating their logo, but doesn't provide a completely smoke-free hotel. Also, it was surprising to see a group of four walk away from their table without clearing it! BW had us sign in, acknowledge threats for smoking in a non-smoking room, and so on, on an iPad like device. They offer members water and something else or points, a Starbucks card or points for something else. It all seems tacky, but this property is otherwise OK. A cheerful staffer greeted us by stating, "We can't give you an upgrade, but..." We hadn't requested an upgrade, but should have. Each lodging facility seems to have different specifications for "queen" and "double" beds. Next time we are in Ottawa, we'd request two beds. If you've not been to Ottawa, you will think you are in the suburbs at this BW. The city-like part of Ottawa is not large, and this hotel is not downtown. However, the walk downtown is short and pleasant. The gym is small and good enough. The equipment works, and the facility looked clean when we used it.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear LuViPortland, Thank you very much for taking the time to share a thorough review of your stay with us. We always appreciate feedback that our guests provide to us. I was sorry to hear about your breakfast experience. Rest assured that our hotel is 100% smoke-free and this includes vaping and other forms of tobacco use. Smoking is only permitted outside the front of our hotel in a designated area. I'm sorry that our staff missed the patrons that were vaping. Rest assured this is not common place. We offer incentive to our guests that are staying 2 nights or more if they feel that they do not need service they are provided with Best Western Rewards points or a $5 Starbucks gift card, per day that they skip their service. This is part of our Green-program at the hotel. Thank you again for staying with us and for being our guest. We hope to see you again soon. Regards Andrew Busing Front Office Manager

"Great stay, as always!"

5
BriggBou, Montreal, Canada 01/08/2018

Third time at the BW Plus. Same great overall experience. What we love the most, beside the fact it's near to our destination while in Ottawa, is the breakfast. Being gluten-free, it's not easy in most hotels, specially in the morning. They have the most amazing breakfast! Also, the service is really great and the rooms are clean and nice looking.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear BriggBou, Thank you very much for the great review! We are so pleased that you enjoyed your stay with us and that we were able to assist you with Gluten-Free options so you could enjoy your breakfast. We are happy to oblige. Thank you for your feedback and for being a regular guest! We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"Great Holiday"

5
User 30/07/2018

Could not ask for a better holiday. The staff was great. Very pleasant and helpful. The rooms were nice and clean. Breakfast was good. Close walk to down town so my husband and I did not have to use the car at all. When I go back to Ottawa we will be staying there again. Enjoyed our stay. Thank you to the front desk for directing us to places.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Nancy R, We are absolutely thrilled that you had a great holiday while staying with us! Thank you very much for taking the time to share your comments. We very much appreciate your feedback. When you are back in Ottawa, it will be our pleasure to have you as our guest once again. Regards, Andrew Busing Front Office Manager

"Great hotel"

5
driver604, Surrey, Canada 26/07/2018

Stayed here for one night to attend a football game. Great location, close to highway and about a 30 min walk to TD Place. Staff were very friendly, room was clean and quiet (on 5th floor), breakfast was excellent. Would definitely recommend and stay again.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear driver604, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased that you enjoyed your stay with us and that you took in a foodball game at TD Place. We love that we are in such close proximity to the events there. We hope to see you again soon in Ottawa. It was a pleasure having you as our guest. Regards, Andrew Busing Front Office Manager

"Fantastic Staff"

5
John S, Edmonton, Canada 24/07/2018

What made this stay 5 Star was the staff. The hotel was as expected. It's clean, quiet, and a nice walk from the parliament buildings (about 15-20) minutes. The staff, however, was exceptional. One of them knew me by name after checking me in, and was very helpful. The parking is underground, but with a fee. The breakfast was decent, although the breakfast area was crowded.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear John S, Thank you very much for taking the time to share a review. We appreciate your feedback! We always appreciate hearing what our guests have to say. We are so pleased that you enjoyed your stay with us and our staff made it even better! We hope that you will join us again soon on your next stop in Ottawa. Regards, Andrew Busing Front Office Manager

"Excellent facility and service!"

5
Ray H, Gaston 23/07/2018

Great location, professional staff, amazingly comfortable and luxurious room. Downside is parking is not included but is secure and underground. Best Western's site indicates there is a steam room but I found there is a sauna instead. The sauna was nice, however I had to go turn it on a few times before using so that it would be hot.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ray H, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are pleased to hear that you enjoyed your room and your experience at our hotel. We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"Excellent stay - lovely hotel."

5
User 22/07/2018

I was in town for a funeral so it wasn't a positive occasion. I had just driven about 8 hours and really wanted to check in early and shower & change before heading to the service. The gentleman at the front desk was very professional and accommodating. I checked in early, had to change my dates slightly and all was no problem. There is even underground parking which was wonderful. Thank you for an excellent stay in a spacious and clean room!

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jenniferl1, Thank you very much for taking the time to share a review. We are so sorry to hear about your loss. Our thoughts are with you during this difficult time. I'm so pleased to hear that our staff were able to accommodate your early arrival and allow you to get settled comfortably. We hope that you will have a chance to stay with us again soon under more positive circumstances. Regards, Andrew Busing Front Office Manager

"Excellent Night. Enjoyable stay"

5
skaszab2016, Toronto, Canada 19/07/2018

Large comfortable room. Had business meetings in hotel also prepping for business meeting elsewhere. Good business center. Location excellent. The Staff were very welcoming and helpful. I have never been let down by Best Western.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear skaszab2016, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so pleased that you enjoyed staying with us and allowed us to be your hotel of choice while in Ottawa. We look forward to hosting you again soon. Regards, Andrew Busing Front Office Manager

"Great location"

5
loudow, Cornwall, Canada 18/07/2018

Very clean, great staff and service. One of the best part was that we were walking distance to everything. 20 minutes to the Rideau Center and the Byward and the Parlement. 10 minutes to Elgin Street that has many restaurants to choose from. We loved our stay and will definitely go back again. Everything you need is so close.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello loudow, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate your feedback. We are so thrilled that you enjoyed your stay with us and our proximity to close attractions and venues. We look forward to seeing you again soon. Thank you for allowing us to be your hotel of choice while in Ottawa. Regards, Andrew Busing Front Office Manager

"Nice place to stay"

4
kspuma119, Toronto, Canada 17/07/2018

Good decorations and amentities, sofa bed was nice. Great location. Decent Breakfast. No additional charge for additional guest if booked directly with the hotel. A bit of displeasant odour in the room, no free parking on site.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear kspuma119, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate the feedback that our guests provide. We are so pleased that you enjoyed your stay but we are sorry about the slight odor in your suite. Rest assured that is not common place. We hope we will have an opportunity to welcome you back again soon. Regards, Andrew Busing Front Office Manager.

"perfect stay"

5
jsohmer, Montreal Canada 16/07/2018

The hotel is fantastically located close to the #417 highway. Restaurants abound very close by. One can walk downtown. The room itself was fine with all conveniences of a suite. The breakfast was great.:.eggs, sausage, cereal , fruit, juice , yogurt etc Parking ( 2-hour) is available on the street. Many thanks to Sandra and Tyler for letting me park in the hotel parking,free of charge,on Sunday morning, while I brunched with friends at a nearby restaurant

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear jsohmer, Thank you very much for taking the time to share a review. We are absolutely thrilled that you had the perfect stay with us. Sandra and Tyler will be so pleased to know that their efforts were recognized and that they were able to make a positive difference in your stay experience. We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Great hotel and location in downtown! Highly recommend."

4
Woodsie4, Calgary, Canada 13/07/2018

Went for a cfl football game and hotel is short walk to stadium and many restaurants. Because off Bank street and Gladstone, many buses regularly go by in both directions so easy to get around. The hotel is clean, rooms are big and very clean. We have stayed here multiple times because of the quality of the mattresses, bedding, choices of pillows and the convenience of the grab and go area at reception area. Underground parking is also available which is really good to have, as is a busy area. The hotel is also around the corner from the nature museum which is wonderful to take kids and adults alike to. Watch for specials, they offer some great options. This time the included breakfast buffet was a little less quality than we have had in the past. Food had been sitting and was dried out and wasn't being replenished timely. However, we have always had a great breakfast experience in the past, good fresh food, lots of choices and timeliness of staff to clean off plates and set out fresh food has been terrific so hope this was just an isolated occurrence.

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Woodsie4, Thank you very much for taking the time to share a review. We are pleased that you chose our hotel and hope that you enjoyed the RedBlacks game! It's wonderful that we are so close to TD Place and that we are able to be walking distance to so many of the events that take place at Landsdowne. We are sorry to hear that your breakfast experience this time around was not as enjoyable as in the past. We will review as a team and ensure that we offer the best product and service possible. Rest assured this is not a common occurrence and we look forward to seeing you again soon! Go RedBlacks! Regards, Andrew Busing Front Office Manager

"Great and courteous staff"

5
User 12/07/2018

My flight was delayed, so it was after 11 pm before I arrived. I was worried that my reservation would be canceled so I called the hotel. They assured me they would wait for me. I had requested top floor corner room when I made the reservation online and really did not expect it to be honored at that late check-in, but I got exactly what I requested. You can request to skip having your room cleaned, and for each day you skip a cleaning you can get either 500 points on your Best Western loyalty account or a $5.00 gift card for Starbucks. I opted for the Starbucks card. You must call downstairs before a certain time or it will not be honored. You cannot just put the DND tag on your door. My room (#807) was very clean. It had a micro, mini-fridge, coffeemaker with an assorted variety of coffees and teas. There was a cabinet with a full set of dishes and silverware, including wine glasses. The bathroom had shampoo, conditioner and soap. I was a little surprised it did not contain any body lotion. I looked at the amenities I could pick up at the desk and lotion was not included. There is a drug store one block up from the hotel. This hotel is around the corner from the Canadian Museum of Nature. The hotel is located in a residential area with plenty of local shopping and eateries. I did not drive, but there is an underground parking lot. Do not know how much it cost. There is a vibrant nightlife in the area, so I was glad I was not on the lower floors. If you want quiet, request an upper floor. The tv had lots of channels to choose from in english, french and mandarin. The bed was comfortable with lots of pillows. The free WiFi was good. The breakfast was typical hotel fare, but there was meat and eggs every morning. The breakfast was filling and good. No restaurant at the hotel but lots of choices within walking distance of the hotel. The staff is incredible. I wish I had gotten individual names to give these people their due, because they were so nice and helpful. Best Western in the US is not usually a top tier hotel, or even a mid tier hotel, but this one is up there. I loved this hotel, and if I ever come back to Ottawa, I WILL stay here again. I loved your hotel and it's staff.

"Gorgeous hotel right downtown"

5
Jess R, Shilo, Canada 11/07/2018

Lovely hotel downtown Ottawa. Staff was helpful and rooms were beautiful! Breakfast was fantastic and the attendants were friendly and kept everything running smoothly. If we're ever in Ottawa again, we will be staying here

Andrew B, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jess R, Wow! We are thrilled that you enjoyed your stay with us! It's wonderful to hear that your experience was fantastic and we look forward seeing you again soon! Thank you for making us your hotel of choice in Ottawa! Regards, Andrew Busing Front Office Manager.

"Great value"

4
User 08/07/2018

Our stay at the Best Western in Ottawa was a wonderful surprise. The hotel was very clean ( and I am quite picky) and the staff was friendly and helpful. Breakfast was the usual hotel chain fare but they did vary it a bit with waffles and french toast. There were also eggs every day as well as fruit cereal, and bagels. All in all the hotel was a great value for an urban hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Roberta C, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate you taking the time to share your feedback. I'm so pleased that you enjoyed your stay and especially the breakfast. We look forward to hosting you again soon. Regards, Andrew Busing Front Office Manager

"Very pleasant stay"

5
L T, Bury St. Edmunds, United Kingdom 06/07/2018

Booked two rooms for one night on the 21 June and again on 26 June on our way to Montreal and Quebec City. Very nice hotel with friendly staff. Room clean and breakfast was very good. Car park next to hotel which was handy. Would stay here again if travelling to Ottawa,

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear LT, Thank you for taking the time to share a review on Trip Advisor. We truly appreciate what our guests have to say. We are pleased to read that you enjoyed your stay and we look forward to seeing you again soon.

"Pleasantly surprised "

4
truemaster77, Pickering, Canada 03/07/2018

I needed a place to stay for the canada day celebrations in Ottawa and I booked this hotel through Expedia. I was able to maximize my points because it is considered a VIP plus hotel on their site. I was pleasantly surprised by the quality and size of the room. It had a separate bedroom and a pull out queen sized sofa bed. This was an ideal set up because I needed my own space and my sister and her friend shared the sofa bed. Both the sofa bed area and the bedroom had a television so I was able to catch a workd cou katch the following day. The hotel is about a 15 minute walk from parliment hill which was a bit long only because of the stifling heat over the long weekend. The humdex had the temperature in the 40s. The front desk was great and there is a free buffet breakfast included. I gave this a 4, only because the underground parking included was not free. They do offer a lower priced above ground parking and they actually mentioned that free parking can be found on the streets near the hotel but everything was full due to the holiday weekend festivities. The canada day weekend cupcakes and cold water in the lobby was also a nice touch. For the proce I paid I thought it was excellent value. Granted I did use my Expedia points.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear truemaster77, Thank you very much for taking the time to share a review on Trip Advisor and happy Canada Day to you! Thank you as well for choosing to stay with us over the holiday weekend. We are so pleased that you had an enjoyable stay with us and even better, you were able to redeem your points! We hope to see you again if your travels ever take you back to Ottawa. Regards, Andrew Busing Front Office Manager

"visiting Ottawa"

4
foreverclay, New York City, New York 01/07/2018

The hotel is in walking distance from the main hub of Ottawa. It was about 15-20 blocks from Parliament. It is in a quieter area than the Parliament Center. The hotel people were great. Good breakfast.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear foreeverclay, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate you taking the time to share your feedback with us. We are so pleased that you enjoyed your stay with us and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Best Western Kanata there are better choices in the same area."

3
User 27/06/2018

I made a mistake in booking this hotel. I first booked a reservation through one of the one line services. I am a resident of Canada, planning to visit Ottawa (also in Canada), and when my invoice confirmation came in, I was billed the amount in USD at the same rate as booked when the posting for the hotel stated Canadian dollars. I cancelled the reservation. I then went to the hotel web site directly thinking I was going to call the hotel to place my reservation directly. I called the listed reservation number and unknowingly was connected to a reservation service and again despite my questions and warning I was billed USD. I then called the hotel to complain and was told a manager would call me back. He-She never did. I complained to the reservation service and they offered me a small credit but they would not cancel the reservation and return my money. NET result is I over paid for my reservation for one night and two rooms. A small point re the Hotel....the ad said breakfast was included and yet when we checked in we were told breakfast was not included. I will be much more selective about where I reserve in the future and BEST WESTERN is not longer near the top of my list I thought I could count on this organize to maintain a consistent quality of service. Guess I was wrong. Never again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Christopher N, Thank you very much for taking the time to share a review. I'm sorry to hear that you had a negative experience at a Best Western Hotel in Ottawa. Although not ours I hope that the staff and management they took the steps necessary to rectify your issues. Hopefully the next time that you are in our neighborhood you would try our Best Western Plus Ottawa Downtown Suites. We are located within walking distance to all major attractions in Ottawa. Regards, Andrew Busing Front Office Manager

"Great location, great service"

4
Hynes2, Wexford 25/06/2018

All you need for a family holiday. Very central location with great buffet breakfast. Room spotlessly clean with everything you could want including free wifi an essential when travelling with a teenager. The staff were very accommodating and courteous. Would have no hesitation in recommending this hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Hynes2, Thank you very much for your recommendation! We very much appreciate it! We always love to hear what our guests have to say. We are thrilled that you enjoyed your time with us and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Amazing courteous and accommodating staff"

5
User 21/06/2018

Staff was amazing and accommodating. They had a gift bag for my daughter, allowed us to check in early. The breakfast buffet had more than enough to get our day started. Will be booking my stays in Ottawa with my daughter at Best Western for sure!

"Mid-size hotel with practical location, nice amenities, great service!"

4
User 21/06/2018

Quick overnight business trip. Arrived really early on the day of check-in, but the hotel staff kindly arranged early room access. Breakfast buffet is well stocked and service staff helpful. Room is pleasant, and I appreciate they have comfortable chairs for reading. Reception scored a goal when my celtel charger failed and they loaned me one from their cache under the desk. I would stay here on a family vacation.

"Nice free breakfast, convenient location, quiet dark room"

5
MelWacks, Woodland Hills 18/06/2018

We attended a conference at the Canadian Museum of Nature, which was conveniently located just a pleasant block and a half walk away from the hotel. The hotel offered a free brakfast of french toast or waffles, dry cereals, egg and cheese omelets, hard boiled eggs, etc. Best of all, room was dark and quiet, so one could sleep as long as one liked.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear MelWacks, Thank you very much for taking the time to share a review. We always appreciate the feedback that our guests share with us. We are pleased that you had a great sleep while staying with us and were filled up with our great breakfast in the morning. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Have experienced better"

2
spip42422, Driebergen, The Netherlands 15/06/2018

We got a room on the ground floor which we nicknamed "the dungeon". The street was at window level and a big flower bed in between. We had to have all the lamps on even during day-time. We got a room we did not make a reservation for we wanted a double double-bed room but got a single doubled-bed with a sofa. Breakfast was a joke not to speak of the plates and cutlery... in plastic Staff at the reception was nice but the best ones that greeted us with big smiles and warm welcomes was the cleaning crew. Thank you ladies!!! Thumbs up for you and thank you for being so helpful

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear spip42422, First off I would like to apologize for your less than satisfactory stay experience with us. Our goal is to deliver inspired service to all of our guests and in your case it would seem we fell short of that promise. Our Service Team does their best to ensure all of our guests are assigned a room that will be the most comfortable for them. I'm sorry that did not happen for you. Rest assured it is not common place. At your leisure I would welcome a further conversation with you. I can be reached by phone, directly, at 613.288.0986 or by email at andrew@bestwesternottawa.com. Given an opportunity we would welcome your return visit to allow us to provide you with a superior experience, so many of our guests have come to love. Regards, Andrew Busing Front Office Manager

"Great location, clean rooms, friendly staff"

4
Stephanie S, Langdon 14/06/2018

Hotel is clean, well maintained and in a good location. Parking is expensive and street parking free only during certain hours. Easy walk to downtown Ottawa and for those that like walking, Rideau Canal walkway/path is not very far and one can choose to go towards downtown (Mall, Byward market, Locks, Parliament) or the other way just for waling along the canal. Internet is free and available WIFI in room.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Stephanie S, Thank you very much for taking the time to share a review. We very much appreciate your feedback and so pleased to know that you enjoyed your stay. It sounds like you were able to explore some of the sights and sounds of the neighborhood which is fantastic! We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Best Western Kanata there are better choices in the same area."

3
User 11/06/2018

I made a mistake in booking this hotel. I first booked a reservation through one of the one line services. I am a resident of Canada, planning to visit Ottawa (also in Canada), and when my invoice confirmation came in, I was billed the amount in USD at the same rate as booked when the posting for the hotel stated Canadian dollars. I cancelled the reservation. I then went to the hotel web site directly thinking I was going to call the hotel to place my reservation directly. I called the listed reservation number and unknowingly was connected to a reservation service and again despite my questions and warning I was billed USD. I then called the hotel to complain and was told a manager would call me back. He-She never did. I complained to the reservation service and they offered me a small credit but they would not cancel the reservation and return my money.The NET result is I over paid for my reservation for one night and two rooms. Be Warned... that you need to be careful; what currency you are billed in based upon your account. Last night I saw on TV an executive from Expedia being interview on a NEWS program and she confirmed that different prices are used to same clients based on criteria they have. A small point re the Hotel....the ad said breakfast was included and yet when we checked in we were told breakfast was not included. I will be much more selective about where I reserve in the future and BEST WESTERN is not longer near the top of my list I thought I could count on this organize to maintain a consistent quality of service. Guess I was wrong. Never again.

"Outstanding Stay at Best Western Ottawa Downtown Suites"

5
lhartley293, London, Canada 10/06/2018

We stayed for 3 nights at the Ottawa Downtown Suites location and our experience surpassed our expectations. We were greeted warmly by the front desk employees and they were very helpful with providing us with information on places to eat and travelling around Ottawa. The location was fantastic, with an easy drive to Carlton University and an easy walk to wonderful restaurants for lunch and dinner. We were only a 5 minute walk to the Nature Museum which our children loved! The room was extremely clean, very comfortable and quiet even though we were downtown. Breakfast was outstanding with so many choices of both hot and cold foods, and the food was always fresh. I highly recommend staying at this location.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear lhartley293, Thank you very much for taking the time to share a review. We appreciate your feedback. We are thrilled that you enjoyed your stay with us. Our team will be pleased to know that the service they provided made a difference in your experience. We hope that we will have an opportunity to welcome you back again soon. Until then, take care. Regards, Andrew Busing Front Office Manager

"Supper clean and Friendly Staff"

5
gerryferguson, Moncton, Canada 09/06/2018

Hotel was in a great location, walking distance to most everything we wanted to see. One of the things that really stood out to my wife and I was the staff at the front desk of the Hotel. After checking in on Saturday, we were walking though the lobby on Sunday evening and the young lady named Sandra who had checked us in the night before saw us coming in and called us by name. I have stayed at many hotels over the years and this is the first time that this has ever happened.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear gerrryferguson, Thank you very much for taking the time to share a review on Trip Advisor. We love hearing what our guests have to say! It's a pleasure to know that you enjoyed your stay, our hotel's location and that our Guest Services Team took care of you so well; especially Sandra. We will be sure to share your comments with her! She will remember you! We hope to have an opportunity to welcome you back again on your next trip to Ottawa. Until then, take care. Regards, Andrew Busing Front Office Manager

"Downtown efficiency "

4
User 06/06/2018

Very clean rooms and hotel. Super-central location for business, personal sight seeing and Parliament visiting. Downtown but actually NOT in a busy urban spot. It's on a bicycle corridor and quite quiet. I would barely qualify this as a suite hotel, there is a microwave, sink and fridge with dishes etc but not a real 'kitchen' and the room is a very standard size. But it's efficient and for this price and location, it's good value. Really solid breakfast each morning - meat, eggs, Montreal style bagels, yogurt, oatmeal and good garnishes. Coffee wasn't great but the room is huge with a delightful patio outdoors. NO pool :( But! 24 hour top level fitness room with a dry sauna! That was a bonus. Washroom was a good size but the toilet was very small for anyone over 5'8. Good towels. Love the fresh water with lemon in lobby, well stocked tuck shop too. Take note!!! There is a Shoppers Drug Mart a city block away so stock your kitchenette when you arrive and you'll be set. There is even a very cool Korean Asian mart a 5 min walk away for those of you who like these foods. Not enough plugs but a big TV and very strong Wifi. Warm helpful staff.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Paul N, Thank you very much for your thorough review! We appreciate the time you took to share your comments! We truly appreciate your feedback. It's wonderful that all our hotel's amenities suited your needs and those are some great recommendations for other travelers! We look forward to seeing you again soon when you return. Regards, Andrew Busing Front Office Manager

"Day 2"

5
smileyduprez, Addison, Maine 06/06/2018

Great place! Customer service is amazing, beds are very comfortable. There is a charge for parking I wasn't aware of but besides that everything was fine. Good food within walking distance. I would definitely recommend this place.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear smileyduprez, Thank you very much for taking the time to share a review. We appreciate your feedback. We are sorry about the parking charge. We do our best to ensure that all charges are transparent and made clear. Thank you and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Super Clean and Friendly Staff"

5
Scott P, Whitby, Canada 06/06/2018

Did not pre-book but more or less arrived in Ottawa and simply located a hotel near where I was going. What a pleasant experience. Front desk staff were super welcoming when I walked in the door. The room was very clean especially the bathroom and shower facility (which as area I look closely at). Bed was comfortable and the room came with a coffee maker that had more than 2 pods (yeah). Although breakfast was included in my stay, I only grabbed a couple apples and got on with my day. It wasn't so much a restaurant as it was a nice area with tables and chairs and a buffet style selection of foods. Underground access is height restricted to 2.0m and although I rolled in and out reeeeaaaalll sssslllloooowww, my Escalade survived without any issue. I would not hesitate to stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Scott P, Thank you for finding us! It was great to have you stay with us and thank you for taking the time to share your experience. We are so pleased that you enjoyed your stay, and your car too! We look forward to seeing you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Weekend in Ottawa"

4
Cynthia F, Drummondville, Canada 04/06/2018

Had a lovely experience staying at this hotel. Staff was extremely professional! Great room, clean and exactly what we needed. The reason why I will be staying here again is because the staff goes out of their way to help and during my entire stay they were all very pleasant and caring.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cynthia F, Thank you for taking the time to share a review on Trip Advisor. We appreciate you taking the time to comment on your stay. We are so pleased to hear that you had a great experience and that you will return to us because of the service you were provided! Our staff will be very happy to know that they made a difference in your stay. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"My favourite hotel in Ottawa"

5
snowbirdy2, ottawa, ontario 02/06/2018

This may be the 5th or 6th time here. I love that I always get a GREAT room - regardless if it is a suite or not. Front desk staff very courteous and professional. All hotel rooms in other hotels should be like the ones at the BW Plus Ottawa Downtown Suites - they should have a mini-kitchen with fridge, microwave, real dishes, cutlery, etc. for the same price as a regular room. Bed super comfortable. Impeccable everywhere. Quiet accommodations, despite being downtown. Best part I like is the fabulous breakfast; great choice of hot and cold items of top quality. I will always return to my favourite hotel right here.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear snowbirdy2, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased to hear that you enjoyed your stay with us and that we are your hotel of choice while staying in Ottawa. We love seeing our guests come back! It sounds like you were right at home with all of the amenities that we have to offer. We hope to see you again soon, allowing us to welcome you back. Until next time, Andrew Busing Front Office Manager.

"Nice Place!"

4
zmanCalifornia, California 31/05/2018

This is a very nice hotel not far from the sites. There is a restaurant and entertainment street just three blocks away. The breakfast could use more variety, but is complementary. Staff were very helpful: especially Sandra and Eddie in reception. If you are chemically sensitive, as I am, you should avoid the upper floors, which have been re-carpeted, and continue to outgas.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear zmanCalifornia, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased that you enjoyed your stay with us and Eddie and Sandra added to your pleasant stay. We are sorry about the odor with our new carpets. We are working diligently and as swiftly as possible to refresh the rooms in our hotel and do our best to mitigate any discomfort to our guests. When it's all completed we'll have a brand new offering! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Immaculately clean, perfect location, professional staff."

5
User 29/05/2018

The hotel is very clean and tidy. Even though the breakfast room gets crowded at times, thanks to the employees it is orderly an absolutely clean. The hotel is in a very close proximity to the beautiful Rideau canal walking/cycling path; a very enjoyable, short stroll along the Metcalfe St. will take you to the Parliament Hill, stop at Sobeys for some fruit and sandwiches to take with you. The hotel staff is friendly and very helpful. Guest room essentials: excellent shower, excellent wifi connection, working area with a table and a chair, a safe, small kitchenette with a sink, Keurig machine, small fridge. Luggage storage and a super clean private change room after a check out are greatly appreciated. Things that did not affect my stay, but, definitely, need improvement: dated room decor, air-conditioning, more and healthier breakfast choices.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ira P, Thank you very much for taking the time to share a review on Trip Advisor. We are thrilled that you enjoyed your stay with us. It seems like you were able to get out and explore our neighborhood sights and sounds! You will be pleased to know that we have started a refresh to our rooms so look for exciting new decor by the end of 2018! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Best Location in Ottawa"

5
User 28/05/2018

Clean hotel, friendly staff, great breakfast. A great location a 20 min walk to Parliament, and to Rideau Center. If you are a runner and plan to attend the Army Run or Scotia Bank Marathon this is the ideal location. The breakfast was served on time and started early on the weekend for the runners participating in the race.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mary M, Thank you so much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. Congratulations on your run this past weekend! What an accomplishment! We were so happy to be able to accommodate so many runners. We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Very polite, Very Respectful, Very Good Service!"

5
User 27/05/2018

My husband and I stayed here while attending his aunts Memorial. The service was in the funeral home across the street, however the family wished to have everyone together at the end of the day, for an evening buffet and get together. The staff providing the hot buffet was amazing. The room was lovely. The service they provided was top notch. Everything was done with the utmost respect for the guests. I was very pleased they chose this Hotel for the after Memorial get together. And the beds/pillows were, as usual - Perfect for my nights sleep!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Barb A, Thank you very much for taking the time to share a review. We very much appreciate your feedback. We would like to offer our sincere condolences with your loss but we are pleased that we were able to be part of the memorial service. We will be sure to share your comments with all of our Service Team Members. They will be very pleased. Thank you again and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Cozy, Great Location + Breakfast Included"

4
Helush2, Tel Aviv, Israel 26/05/2018

My husband and I visited during a real busy long weekend (Victoria Day). We've stayed at the business suite and we were absolutely happy we booked it. Business Suite: Room was spacious, clean and tidy. Overall, the style may be a little old fashioned - yet neat and in a good shape. We've had probably a California king size bad (rather than a king size). I didn't notice that until my husband said the his feet are over the edge of the mattress (he's about 180+ cm), so this is just a heads up for tall people. Bed was comfy and we had plenty of pillows. Bathroom was clean and inviting. It had a tub with the functionality of a Jacuzzi. The idea is really tempting, until you power it on. It was so loud, I had to shut it off. Accommodations: Parking: the hotel has an underground parking. This pleasure will cost you around ~$25 a day. The cheaper alternative is to ask for a parking permit at the hotel parking lot just down the street. This will cost you around ~$13 a day. Breakfast: Would say that the breakfast is the reason why I only gave 4 points out of 5. Dining area was really small. Small and so crowded. I don't think that it is even planned correctly. I was so overwhelmed with the mass of people that were there and I couldn't find my feet and hands in that little crowded room - not even where the food is. When I did find the food, I was disappointed with the variety of it. Location: Location is great. It's a minute walk from the Nature Museum, and couple more minutes of walking to Elgin Street (lots of pubs and cafes & restaurants), Byward Market (~15mins) and all other tourist attractions in Ottawa (Parliament Hill, Confederation Square, Rideau Canal etc.) so it is a perfect location. Overall, I think it is the best value for its price. Would definitely recommend to friends and visit there again. Great location, cozy and clean. Good value, Breakfast included.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Helush2, We very much appreciate you taking the time to share such a thorough review of your stay with us. We are pleased that you had a great stay and would recommend our hotel to your family and friends. We are sorry to hear that you breakfast experience was not a positive experience. Granted there are peak times during the morning rush, usually around 7:30am - 8:30am when it can be very busy. We are sorry that it was not enjoyable for you. Our staff do their best to ensure tables are cleared and food is replenished in a timely manner. Again we appreciate your feedback and we look forward to seeing you, or your friends for another stay with us in the future. Regards, Andrew Busing Front Office Manager

"Very comfortable accommodation"

4
Bob1949, Jersey, Channel Islands 24/05/2018

I booked a king bedded Executive Suite so that we had plenty of space and in fairness, it delivered. The room had a large separate living room, compact but functional kitchen with a fridge for the wine and a Keurig coffee maker plus generous sitting areas with a sliding opening window to let in plenty of air. The bathroom was a good size with excellent shower and the separate bedroom had a generous king sized bed. The location of the hotel is good, an easy 15 minutes walk to Parliament Hill and plenty of restaurants a 10 minutes stroll away. Several bars and restaurants are located on Somerset, try Fairouz for dinner or 'Beercrazy' for cheap drinks either inside or on their terrace. Parking at the hotel isn't cheap at £15 (25 $ Canadian ) a night but it is underground and secure. Breakfast is something of a let down with what appears to be frozen cheese omelettes and processed ham, bagels, basic cereals and tinned fruit. However, that is no different to lots of hotels that include breakfast in the price across North America, We would happily have passed on breakfast but with limited time site seeing for our two days' visit, it gave sustenance such that we didn't need to stop for lunch, preferring to eat in the evening. During our stay at the Best Western, two coach parties were also staying, one each night. This wasn't a problem unless you hit breakfast when they did (normally 6.30am) as they were on their way early, or they were inconsiderate and noisy at 5am in the morning in the next room, showering, talking loudly and generally being a pain. We only had that the first night however! The front desk staff were always pleasant and helpful and at the price we paid for an upgraded suite, even though expensive, it delivered what we wanted, so no complaints. If returning to Ottawa I would certainly consider this accommodation for spaciousness, location and ease of parking.

"Super"

5
john s, Edmonton, Canada 22/05/2018

First and foremost Excellent staff, from front desk to the breakfast people ( the breakfast area was kept clean and replenished constantly , the best we have seen ---- (they should use that staff to train others in some of the Best Western Chains ) room was clean, good size with nice layout , bathroom bit small , carpet was worn but clean,comfortable beds ---- good location , many places to eat that are within walking distance --- local transit a block away --- will stay again

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear john S, Thank you very much for taking the time to share a review. We are so pleased that you enjoyed your experience with us. Our team of dedicated staff work diligently each and every day so that each guest has the best stay experience possible with us. We hope to see you again soon! Regards, Andrew Busing Front Office Manager

"Great Hotel"

5
murrays367, Kitchener 12/05/2018

We stayed one night (Friday) and have nothing negative to say about the place. The staff were friendly, efficient and helpful. The room was spacious and had micro, fridge, quiet A/C, cutlery, dishes etc. The free breakfast was one one of the best we hace ever had. This place is kept immaculately! The bedding is top quality as is the mattress. The location is right downtown within walking distance to almost everything and also near major highways. I can not think of one complaint about this property.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Murrays367, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We're so pleased that you enjoyed your stay with us and all that we had to offer! We hope to see you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"encjoyable and comfortable"

4
David S, British Columbia, Canada 08/05/2018

easy walking distance to the Global Centre for Pluralism, the Museum of Nature, and the University of Ottawa.....with good taxi service for those who do not like to walk.......also Sobey's is a few blocks away for grocery shopping

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear David S, Thank you very much for taking the time to share a review on Trip Advisor. I'm so pleased that you enjoyed your stay with us and our close proximity to some great attractions. We look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager

"Great place to stay"

5
User 07/05/2018

Room was clean, spacious, and had everything you would need for a comfortable home like stay, we had a suite and would recommend this hotel to anyone that was going to stay in the downtown area of Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jerry B, Thank you very much for taking the time to share a review. We appreciate your feedback and are so pleased that we can be your home-away from home. Your recommendations are very much appreciated and we look forward to seeing you soon. Regards,

"Comfortable and clean."

4
User 03/05/2018

Comfortable and clean with a nice breakfast buffet including limited hot items. Good location. No free parking. Underground parking is expensive and outdoor lot is several blocks away. Close to Museum of Nature.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Paul D, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Excellent as always"

5
User 02/05/2018

This hotel is a great place to stay in Ottawa. A little glitch at Check in as my dear wife had forgotten to reserve/confirm our room. Sandra at front desk sorted it all out and secured us a room. Great location to downtown, restaurants and highway. Fast & efficient breakfast & parking available. Noisy neighbours during the night but it's not the hotels fault just inconsiderate people. See you in June - our go to Ottawa hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Dian N, We are so pleased that you enjoyed your stay with us in Ottawa at our hotel. We're sorry to hear about the glitch at check in but very happy that Sandra sorted it out without issue. Thank you for taking the time to share your review. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Clean, well-maintained and short walk to restaurants"

4
nathanh16, Vancouver, Canada 02/05/2018

Clean, well-maintained and short walk to restaurants. The breakfast was decent enough with fruit, eggs, toast, juice, coffee, tea, etc. Everything was pleasant with my experience. Nearby pubs, museum, cafés were of a good quality and variety.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello nathanh16, Thank you very much for taking the time to share a review. We appreciate your feedback and are pleased that you enjoyed your experience here. We look forward to seeing you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"A Day in Ottawa"

4
Mathew L, Richmond Hill, Canada 01/05/2018

A quick overnight trip to Ottawa, this hotel came to mind as we had stayed here before (on numerous occasions). The hotel is ideal for its location and convenience to get to and out to other areas in Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mathew L, Thank you very much for taking the time to share a review. We appreciate your feedback. We are pleased that you decided to try our hotel and enjoyed your stay. We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Always Satisfied"

4
ferdfish, Picton, Canada 01/05/2018

With two adjoining rooms our family group was able to relax. The location is close enough to the Expressway. Directly across from Museum of Nature. Several blocks from Parliament (10 minute walk) and a short distance from the restaurants of Elgin Street. Parking ($ extra) entrance is VERY awkward and I wish could be changed. All other amenities are as expected. Reasonably priced. Pet friendly ($ extra). Included breky is standard quality but could be a little better.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ferdfish, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so pleased that you enjoyed your stay and found time to relax. We're sorry that you did not have the best check in experience. At times it can be very busy with all the checkin's but our staff do their best to ensure everyone gets checked in quickly and efficiently. We hope to see you again soon. Regards, Andrew Busing Front Office Manager

"This Hotel was ok at best"

3
juliedenoncourt, Montreal, Canada 25/04/2018

It was more expensive than it should have been . Parking was a challenge and it would have been nice to have been told there was a fee. The staff was very friendly and helpful . Breakfast was very nice.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear juliedenoncourt, Thank you very much for taking the time to share a review. We very much appreciate your feedback. We are sorry to hear that you did not have the best stay. We always try and remain transparent with all of our fees to ensure our guests are comfortable with their charges. We hope you will allow us to welcome you back again should your travel bring you back to Ottawa. Regards, Andrew Busing Front Office Manager

"Good Hotel"

4
623Mike623, Toronto 24/04/2018

Very decent hotel. Only issue is there is not much room when you pull up your car to check in. You can't pull into the underground parking lot without your key card. Someone was in front of me taking a bit of time checking in so there was a decent line up blocking the street by the time I was able to pull up on the driveway. Otherwise the hotel is good, breakfast is decent and we'll situated near downtown.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 623Mke623, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We're sorry to hear about your check in experience. Just so you are aware for the future we have an intercom at the garage door and you are welcome to push it and our Service Team can let you into the garage to park and come up to the lobby to check in. We want everyone to have a smooth arrival experience! We are happy that you enjoyed your stay over all and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Pleasure visit"

4
User 23/04/2018

The location of this hotel is great, within walking distance to most main attractions. Breakfast is a pleasant plus. Parking fees on the other hand make up for the expenses saved on the breakfast. Rooms are spacious with few disappointments . Living room furniture needs to be updated or properly cleaned. Overall, good value for money.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Hynda S, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are pleased that you enjoyed your stay with us. You will be pleased to know that we are currently undergoing a refresh to our suites so hopefully on your next stay you will be able to experience our newly appointed suites! We look forward to welcoming you back soon. Regards, Andrew Busing Front Office Manager

"Excellent"

5
Cleo P, Mississauga, Canada 20/04/2018

Excellent in every way and very clean! Great service amazing breakfast. Highly recommended. Don't go to the other one. There is huge difference between the two Best Western! Pay less and more! Free parking and free breakfast !

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Cleo P, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate you taking the time to share your experience. We absolutely thrilled that you loved our hotel. Just one thing to note our underground parking isn't free unfortunately. It is a charge of $21.95 plus taxes per night with in and out privileges. We hope you will come back and see us again soon. Regards, Andrew Busing Front Office Manager

"additional 25$ daily fee for parking!"

3
User 15/04/2018

the hotel was what to expect from a best western but the hidden parking fee made the stay unreasonably priced. the hospitality was fair, nothing spectacular.. we had a minor issue with a sliding door in our room that made some noise that was not too concerning. overall a good stay if the parking was included.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Bronson P, Thank you for taking the time to share your review on Trip Advisor. We appreciate your feedback. We are sorry to hear that you felt you were mislead by our parking charge. Please rest assured that we are always transparent with our charges and at the time of check in we disclose our parking fees through our check in. We certainly do not want to mislead any of our guests. We hope that you will join us again soon. We always love to see our guests return to us. Regards, Andrew Busing Front Office Manager

"Conveniently located hotel in Ottawa"

4
User 11/04/2018

We spent two days in the hotel. It was conveniently located in downtown Ottawa, we took a 20 mins walk from the Hotel to arrive at the Parliament Hill and Byward Market area. The room was clean, has a full kitchen equipment including extra glassware and cutleries and the breakfast was good.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ozgur Erdem U, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are pleased that you enjoyed your Suite, breakfast and stay. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Great location and awesome breakfast"

4
Angela V V V V, Calgary, Canada 10/04/2018

The staff was very helpful. Location was ideal and close to restaurants and shopping. There were also many bus stops near by. There was a great variety of items for breakfast with hot and cold foods available. There were also plenty of types of bagels and breads.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Angela VVVV, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and are so pleased that our staff were helpful and you enjoyed your stay. It sounds like you were able to explore our neighborhood a bit too! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Very hospitabie"

4
User 09/04/2018

The hotel was well located for what we needed. The check in was smooth and the woman who was at the front desk was very nice. On site self parking was nice to have. We were there, unfortunately, for a funeral and they offered a "bereavement" rate, which was nice. The rooms were clean and well appointed, just a bit tight.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Larkin M, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your time and feedback. We are pleased that you enjoyed your stay with us, it's unfortunate that it was under those circumstances. We would like to wish you our condolences for your loss. Hopefully we will have an opportunity to welcome you back under a more favorable situation. Regards, Andrew Busing Front Office Manager

"Excellent Hotel for a Weekend Stay in Ottawa"

5
Kimberly C, Ottawa, Canada 04/04/2018

We spent an excellent four days in this hotel over the Easter weekend. We found the apartments to be ideal for a weekend stay as they came with a little kitchenette complete with keurig coffee maker. The apartments were clean and spacious and the hotel's "continental" breakfast was a nice surprise. The breakfast included many hot items including eggs, sausages or bacon and waffles. The staff worked hard to ensure that everyone's experience was excellent. I would definitely stay here again when visiting Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kimberly C, Thank you so much for taking the time to share a review about your stay over Easter Weekend with us. We are so happy to hear that you enjoyed your time here. Our Service Team will be so thrilled to know that their efforts are recognized. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Nice weekend"

4
Barb S, Kemptville, Canada 03/04/2018

Our reservation for a spa fell through so we booked here for the weekend, close to the museum, Elgin street and easy access to get to were ever in Ottawa. Close to where we wanted to visit. Great room, free wifi, quiet and comfortable beds. Every thing we asked for.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Barb S, We are thrilled that you enjoyed your stay with us. Thank you for taking the time to share a review and provide us with your feedback. We appreciate it. We love hearing that our guests enjoyed their time in Ottawa. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Good Location"

4
nessy65, winnipeg 03/04/2018

We stayed at the Best Western Plus, good choice and good location. We thought of renting a car but after some research, there is 3 different bus routes within 1 block. Parliament Hill is only a 15 - 20 minute walk. Major plus - rooms very clean, staff are attentive and professional. Will stay here again. Price is reasonable for downtown Ottawa.

"Great Hotel"

4
User 03/04/2018

Best Western is clean and modernly decorated. Beds are comfortable with options of pillow type. Hotel has a complimentary hot breakfast which is rare to find these days. Overall very nice hotel and you can't beat the price. Definitely recommend to others.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear mdlaplante86, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased that you had an opportunity to enjoy your stay. We are pleased that you enjoyed your breakfast experience as well. We look forward to welcoming you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Great location, very good hotel."

4
Wandering_Irish_Lad, Ontario, Canada 01/04/2018

Great location for us to access and walk around the city. Our room was a lovely big suite with 2 TV's, a separate bedroom, micro-kitchen and good clean bathroom. The staff were very friendly and were able to guide us when ever we asked. A little work was being done in the reception area which was good to see it was having some updates. The breakfast is, as always pretty bad. But that is the usual with Best western and these type of hotels.But you can always eat other food than the meat and eggs and there is always plenty of coffee and juices etc....

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Wandering_Irish_Lad, Thank you very much for taking the time to share a review. We always appreciate what our guests have to say. We are thrilled that you enjoyed our location and your stay. We're sorry about your experience with breakfast. We are working on providing some different offerings so stay tuned! We look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager

"Location and Staff make this hotel work"

3
Lee_Randy_2014, Halifax, Canada 26/03/2018

This is an old hotel - the walls are very thin. the adjoining rooms you hear everything. You here people walking and talking in the corridors and when the doors close they are air tight and they slam shut. I stayed her because it was 10 minutes by car to my work location and very close walk to both Bank Street and Elgin - lots of things to see and restaurants to eat. If you are a sound sleeper not an issue but I won't stay here again for me. Also stepping into a large deep soaker tub for a shower is just an accident waiting to happen. The staff are wonderful and friendly and they are an asset to the hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Lee_Randy_2014, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate the feedback that our guests provide to us. We're sorry that you were disturbed by noise during your stay. Please rest assured that this is not common place throughout the hotel. We're sorry that you did not have the best stay. I'm thrilled that our staff were able to take care of you. Take care, Andrew Busing Front Office Manager

"Really comfortable hotel in great location within downtown. Welcoming professional staff."

5
MJ9152, Wellington, Canada 26/03/2018

Had a really nice stay at this hotel -- rooms are clean and bright and kitchenettes well equipped. Great Location. Gym small but lots of natural light and decent equipment. The front desk staff -- Sandra Gitano and Olivia were truly wonderful.

"Ottawa Weekend"

4
User 25/03/2018

Very nice hotel and staff. Centrally located and walking distance to many attractions and restaurants.Optional outdoor parking available 3 minute walk from the hotel at half the price of the indoor option, which is charged by the hotel. Would and will stay there again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Herc C, Thank you very much for taking the time to share a review. We appreciate your feedback and look forward to seeing you again soon. We are so pleased that our hotel's location worked for your needs. Regards, Andrew Busing Front Office Manager

"OK HOTEL"

3
charles7, Madrid, Spain 24/03/2018

The hotel is pretty decent. Rooms are great (fantastic bed). Breakfast is awful. Location is just OK. Actually, the hotel is about 2 kms from Ottawa highlights/downtown. For a tourist it is NOT a central location. Especially, if you come to Ottawa during the winter. To walk there with -5C (25F) is not great at all. You will need a taxi.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear charles7, Thank you very much for taking the time to share a review on Trip Advisor. We are happy to hear that you enjoyed your suite while you were here but sad to hear that our location and breakfast experience were not comparable. We always appreciate comments and suggestions so that we can improve. We hope you will choose Best Western again on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Lovely welcoming hotel "

5
User 22/03/2018

I stayed here as part of a business visit to ottawa. We were welcomed very warmly by the friendly reception staff, who were also very well informed and helpful when asking them where there is to eat nearby and what there is to do. The rooms were a great size with kitchen facilities, a keurig coffee machine and very comfy beds. The breakfast was good and clean, with takeout cups for the coffee which was great for when we needed a speedy breakfast. The staff were so friendly and accommodating- you get a hello and a how's your day every time you walk past reception. The location is a few blocks from Elgin street where lots of nice restaurants are located. We were also able to walk to most attractions such as the byward market and parliament within 20-30 minutes. Overall I would recommend this hotel to anyone looking to stay in the area.

"Almost Perfect"

4
Charlie S, Burlington 22/03/2018

Except for one thing everything about our stay was perfect. The only drawback was the overnight parking charge of $21.95 + of course tax on top of that. Guess it's par for the course as the city loves gouging visitors in this respect but hey, does Best Western have to hope on this bandwagon too?

"Decent Stay"

3
User 21/03/2018

We travelled to Ottawa for a few days and wanted to stay close to the city centre. The Best Western is in a good location but be prepared to walk....a fair bit. It would have been great to know in advance that parking at the hotel is $21.95. It would have been nice to have a few bottles of water in the fridge to drink or to make coffee, instead of having to use tap water. Sometimes the little things make the biggest difference. Staff was pleasant and very helpful. Overall a good stay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Guest, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so pleased that you enjoyed your stay. We're sorry that you were not made aware of our parking rate in advance. We do list it on all of our partner website and we always try to be transparent with all the fees. We're sorry that this was not the case. We are happy to provide you with some bottled water at your request. Feel free to ask! We hope that you will stay with us again soon. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Perfect all round"

5
Mike B, Calgary, Canada 20/03/2018

Centrally located, clean, quiet room. The front desk agent was perfect, she was friendly, helpful, and sincere. This is the first time in 20+ years of business travel that everything was superior and excellent value.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mike B, Thank you very much for your kind review. We appreciate your feedback and are happy that you enjoyed your stay. It's great that the agent that served you provided you with a memorable experienced. We we will be sure to share your review with the whole team. We look forward to seeing you again soon on your next visit. Regards, Andrew Busing Front Office Manager

"great location"

4
brubacherstreetbuzz, Kitchener, Canada 20/03/2018

nice room, comfortable beds and good bathroom, decent breakfast with good variety including apples and bananas, hot and cold eggs, cereals and oatmeal, toast, bagels, decent selection of tea and juices

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear brubacherstreetbuzz, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are pleased that you enjoyed your stay and more so your breakfast experience. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Excellent hotel"

5
User 16/03/2018

Service is great. Hot breakfast has lots of choices. Staff are friendly. Room is clean especially it has small kitchen with all the utensils even wash soap for plates. Had an excellent stay last weekend. Room is quiet. Location is good. Very easy to go to Parliament Hills and Nature museum and Rideau Shopping Centre.

"Short Stay"

4
Alfred A, Lagos, Nigeria 15/03/2018

This hotel is in a very good location of downtown Ottawa with easy accessibility to virtually every part of Ottawa. The hotel is cute with very good decor. The room is very comfortable, the hotel staff are very friendly and welcoming. The breakfast is great.

"A pleasure stay"

5
fid053, Toronto, Canada 15/03/2018

It was a short stop on our way to Quebec to experience Ottawa, the hotel was very clean, quiet, staffs were extremely helpful even with information to tour Ottawa, they even upgrade me to a bigger room on my stay when we came back from Quebec. Will definitely come back

"Well equipped hotel with upstanding service"

5
Andrew G, Chicago, United States 13/03/2018

Hotel was a great basic suites hotel. Clean, great location, comfortable and with friendly helpful service. But it how they reacted when things went wrong, that tell you a lot of good things about this hotel. After a very comfortable stay, my wife and I packed up and head back to Toronto--inadvertently leaving behind our electric toothbrushes. Realizing this, I called the next day to inquire about getting them couriered back to us. I left a message and got a call back. It turns out our toothbrushes had been thrown out by housekeeping. There were not just any electric toothbrushes, however. Mine was an expensive ultrasonic one I purchased from my dentist. I was speechless. The person who called me bashfully apologized that this mistake had been made, and said he would speak to the general manager and call me back. He later called to say that we should buy new toothbrushes and send the hotel the bill. When I explained that my toothbrush was more than a little costly, he said that was fine--they wanted to make it right for us. I thought that was a pretty amazing resolution to a problem, without us asking for a thing.That's the kind of stand-up service that will have me looking to stay at their hotel again.

"Comfortable Room with Great Service"

4
User 11/03/2018

The service at this hotel was excellent. I was traveling for the first time with my little guy and they made sure there was a crib in the room and had a cute welcome gift of toys and books for him. The location of this hotel is perfect and the price was a good deal.

"A good deal in Ottawa"

4
happytorontonian2014, Toronto, Canada 07/03/2018

Stayed for two nights to attend a family event in the City. Room was well equipped ans super clean. Not a terrific view, but OK. Comfortable beds, friendly staff. The continental break fast included was surprisingly good, with lots of choices, fresh warm foods and a good coffee selection too! We would go again as it was a good base for spending time in Ottawa.

"Very Nice"

4
zaidmoualla, Toronto, Canada 05/03/2018

The best location in town and very nice view from the room and clean, nice and Professional stuff, scend time i was visit this hotel, the food was very delicious . I was enjoy in this visit . Thanks ????????????????????????????????????

"Perfect spot in Ottawa"

4
User 04/03/2018

Very comfortable and clean hotel. Walking distance to same great food and pubs. Staff was very friendly and attentive. The pillow menu is just awesome! The rooms are very well laid out and quiet. All in all....a great place to stay!

"Awesome Stay"

5
MARILYN M, Lucknow, Canada 01/03/2018

The staff were so nice and helpful. Staff are happy to work there. One staff member (young girl) spoke French and English all in one paragraph. Impressive! Breakfast was awesome each day that we stayed at. Lots of variety for Breakfast and Best Western cares about people with certain food allergies and has a variety of food. Underground Parking is very small and hard to get around with a big vehicle. Very impressed with the Uber Travel service we rec'd in Ottawa.

"Great place"

5
Lindsay W, Picton, Canada 28/02/2018

We had an awesome stay at the Best Western downtown. The staff was very friendly and helpful. The rooms were great. Lots of places to eat within walking distance. The Museum of Nature is just a short walk. Would highly recommend.

"Nice but there are cheaper "

3
User 25/02/2018

Spent a weekend there in February. Check-in was super slow. Underground parking is extra and not made for pickup trucks. Breakfast is ok and plenty of space to sit. Rooms were nice. Street parking is limited and also expensive. However, if you are attending the Museum of Nature, it's across the street!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Hracicot, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. It's always nice to hear what our guests have to say. We're sorry about the speed of check-in. Rest assured that is not common place. We want to ensure that all of our guests are checked in efficiently and are happy with their stay. It's nice to hear that you enjoyed your breakfast experience. Our parking garage does have a height restriction so can be tricky to navigate trucks inside it. Hopefully you were able to find a convenient space to park. We hope that you will come back and see us again soon. Regards, Andrew Busing Front Office Manager.

"Night out"

5
Tybirious, Ottawa, Canada 25/02/2018

My wife and I stayed at the Best Western in downtown ottawa. I have to say we were more than pleased with the accommodations (cost and comfort). We had reserved a queen room but when we arrived we were upgraded to a queen suite. It was very clean and comfortable and we liked the fact there was actual cutlery, plates and cups. Also the hospitality binder in the room was a great item for the amenities in the downtown area (from bank machines, local attractions, restaurants, hotel amenities etc.). They also had an onsight underground monitored parking lot at a fee. The front desk service was excellent, and the free hot breakfast (with Gluten Options) the next morning was a great touch. The only issue we had was the phone didn't work for us when we tried to make a local xall for food, but that's what our cell phones are for. I have stayed in a lot of hotels in the ottawa region and if the opportunity arises we will be staying at the Best Western again for our next outing.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Tybirious, Thank you so much for taking the time to share a review on Trip Advisor. We are so pleased to read your review and pleased that you had a great stay. Your review is very thorough and will allow other guests to make an informed decision when considering to stay with us. We hope to see you again soon. Regards, Andrew Busing Front Office Manager.

"Best Western Plus Ottawa Downtown Suites is an Excellent Choice!"

5
ezrathepolitician, Edmonton, Canada 24/02/2018

I really liked this hotel. Very accommodating staff and comfortable rooms. What really makes this hotel an excellent choice is that they think of things to enhance your stay that you don't even consider.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ezrathepolitician, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and we are so pleased that you enjoyed your stay. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Great Stay at Best Western Plus Ottawa Downtown Suites"

4
SteveKinNS, Canada 21/02/2018

The hotel staff was friendly and welcoming. Room staff were very efficient and unobtrusive. Hotel was very clean and quiet. Continental breakfast consisted of omelets, sausage meat, cereals, yogurts, breads, beverages and was actually quite good. Overall, a great stay!

"Great location and comfortable rooms"

5
melaniew222, Kelowna, Canada 20/02/2018

I visited Ottawa for work and I wanted to experience the city during my down time. The Best Western Plus Downtown was awesome! Parliament is a quick 10 minute walk and I was able to experience some Winterlude activities within walking distance. The front desk staff were very helpful and recommended places to visit. Elgin Street is two streets over and has so many fantastic restaurants to choose from. CF Rideau is a great shopping mall that is a 10 minute walk. Beds were comfy, breakfast was good, staff were friendly and location was fabulous! Would definitely stay again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear melaniew222, Thank you very much for taking the time to share a review. We very much appreciate your feedback and are so pleased that you enjoyed your time in Ottawa. It's wonderful that you were able to explore some of the attractions that our City has to offer. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Everything you could ask for!"

5
User 19/02/2018

Friendly staff, great accommodations, yummy and healthy breakfast, lemon water in the foyer and all you need for coffee and tea in the room! What more could you ask for at a reasonable price as well? Within walking distance to all Ottawa has to offer as well! Magnifico! I am happy and very satisfied with this hotel. Thank you BWPOD! :-)

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Maria C, We are so happy to hear that you had such a great stay with us! Thank you very much for taking the time to share a review and provide us with your feedback. We always love hearing what our guests have to say. It sounds like you might have had an opportunity to explore our neighborhood; hopefully you were able to skate on the canal! We look forward to seeing you again soon, Regards, Andrew Busing Front Office Manager

"clean and comfortable"

5
F L, Paris, France 15/02/2018

Nice hotel, room was very clean and comfortable. Location was fine and very walkable to everything downtown. Parking very handy under hotel. Breakfast was more than ample. You are a few blocks from Rideau Canal if you wish to skate, also very to Natural History Museum. Restaurants on Elgin and Banks Street close by.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear FL, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and are thrilled that you enjoyed your time with us. It sounds like you were able to explore many of the local neighborhoods and attractions that our City has to offer. We hope to see you again soon. Regards, Andrew Busing Front Office Manager.

"Great hotel, bad breakfast"

3
Peter C, Bedford, United Kingdom 14/02/2018

The hotel, rooms and service were fantastic, but the breakfast was quite disappointing. Paper plates, plastic knives and forks... not sure how they can call themselves a 'green hotel' when three quarters of the guests just bin their plates and cutlery every sitting. The food at breakfast wasn't great either, it was very processed and wasn't fresh. The breakfast really let the hotel down otherwise the hotel was very good. (Internet speeds could have been better, 5Mb/s down and 6Mb/s up)

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Peter C, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We're thrilled to hear that you enjoyed your stay with us with the exception of your breakfast experience. We appreciate your feedback as our service and product are constantly evolving. All of our plates that are used are 100% bio-degradable and as such we sort them accordingly. We are in the process of increasing our bandwidth so our internet service will improve. Hopefully this helps answer some of your questions. We would gladly welcome you back on your next stay. Until then, take care and thank you again for your review. Regards, Andrew Busing Front Office Manager

"Good Hotel, But..."

3
User 14/02/2018

I have stayed at this hotel in 2015. Since then things have become not as great. The check-in staff try to sell you the hotels nightly underground parking for $22.50 CDN. They do not give you any other options for parking unless you pursue the topic. On the weekends, street parking is free (as long as you don't get plowed in). They also have a parking lot across the road for $12 per night. I had the Queen Suite with pull out sofa and nice kitchenette (well equipped). The washrooms are big and the water is hot. The drain in the tub actually did not back up and drained the water well so it did not puddle around your feet! Could not find where they kept the blankets for the pull out sofa bed. Called front desk and the fellow brings one blanket, then asked him for another one, and he becomes upset, and yells from down the hall if I need anything else. The Queen bed was somewhat uncomfortable, lumpy mattress and the pillow cases were smaller than the pillows! I was too tried by then and did not call the guy again. Breakfast was ok, and they had paper disposable plates, plastic utensils. I was expecting a little more class in the hotel service. Hotel is close to most things in Ottawa, but I am not sure I would stay there again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mustafa A, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. I would like to thank you for your loyalty to our hotel over the past few years. I'm sorry to hear that you have found your stays to not be as memorable over the past few. Our staff always want to ensure each and every guests has an enjoyable and memorable stay. I'm sorry if you were left with an impression that our staff are attempting to "sell" you the parking. Rest assured, that is not our intention. Most often after providing the options, most guests select the parking as it is the simplest option. We do have an out door lot for as you mentioned and our intention is always to allow the guest to make their choice. I'm sorry that your experience in your suite and breakfast were not as good as they could have been. Some refreshing changes will be coming soon in the pipeline so please stay tuned. Thank you again for staying with us and we look forward to seeing you again soon. Andrew Busing Front Office Manager

"Best Western Plus Perfectly Provided a great stay"

4
Frederic C, Dundas, Canada 14/02/2018

We chose the BW on O'Connor in downtown Ottawa because of it's location and found that it was also a great place to stay because of the people and service; we were welcomed warmly and provided with all the 'local knowledge' we required. Our wedding party on Bank Street that night was very easy to get to, and as it turned out so was our brunch choice (The Elgin St, Diner) The room was bright and clean with everything we needed. This was a great place to stay, and when we return, this will be our 'Go To' spot.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Frederic C, Thank you very much for choosing to stay with us! We very much appreciate you sharing your story with us and we are absolutely thrilled that it was so positive. Our staff are passionate about the service that they provide and love the conversations that they have with all of our guests. Thank you for making us your 'Go to' spot and we look forward to welcoming you back soon. Regards, Andrew Busing Front Office Manager.

"Amazing at home for 3 days!"

5
User 14/02/2018

If I had to leave home and stay anywhere, it would the Best Western in Ottawa, CA. Immediately walking through the door I was greeted by the staff with a smile and supportive of request. The room was clean and had a wonderful 7th floor. Check out in early morning was just as nice and courteous as the check in.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear John H, Thank you very much for taking the time to share a review on Trip Advisor and telling us about your stay at the Best Western Plus Ottawa Downtown Suites. We are so pleased to hear that we are your hotel of choice and that you enjoyed your stay with us. Friendly interactions with the staff can make all the difference and its wonderful that your interactions were so positive. We look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager.

"Great location, friendly staff!"

5
User 07/02/2018

Well located hotel to downtown. Underground parking was great and easy to access. The room was clean, bright and comfortable. It would be nice to have some body lotion and a shower cap in the bathroom.

"Good location & value for monday"

5
Travelingpartyy, Manila, Philippines 06/02/2018

We stayed here for a 2 nights in Ottawa. Everything is walking distance and also a short cab ride from the bus station. Room is a good size. Amenities are complete. Reception is helpful. Breakfast is also substantial with good coffee. Overall it was a good stay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Travelingpartyy, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and what you have to share. We are very happy that you enjoyed your stay with us and our hotel suited your needs. It really is great that we are within walking distance to so many great attractions. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager.

"Nice hotel missing some things"

4
raybob009, Oakville, Canada 05/02/2018

I stayed in the hotel during winterlude the hotel was extremely busy. The hotel has parking in 2 places first us under the hotel for vehicles under 6 feet in height and the hotel charges you an extra $12 per vehicle per night. The second spot is about 2-3 blocks away in a outside lot. Or you can park on the streets of Ottawa if you can find one? The free breakfast buffet was quite good eggs sausage one day eggs and ham the next I'm told they do bacon as well. Coffee and tea lots of choices and fresh fruit and yogurts and cereals as well. Very nice and clean. There is only 1 ice machine in the hotel and it's in the clean laundry room. I was disappointed to find out that the place had no pool. But it has a gym and a sauna. My room was a king suite so I had the comfort of a room attached to a living room with a queen pull out bed. Well maintained. Pillows and mattress were comfortable as well a the nice quilt. Our bathroom was cold no heating or heat lamp but it was modern with a jacuzzi tub which I couldn't use because no handicap bars to help me up and out. So I muddled my way into the high tub for a shower. Over all the staff were really friendly and remembered my name which was impressive. I would rate the hotel over all missing a couple of things a 7-10 overall. Paying for parking that wasn't mentioned when I booked and no pool! For sure in a big city hotel kills its rating. Plus lack of handicap things like auto doors to the underground garage for the wheel chair acccesable would be handy. But still a nice atmosphere for a family wanting to see stuff downtown Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear raybob009, I would like to start off by thanking you for your very thorough review of your recent stay with us. Your comments will allow other guests to prepare for their future visits to our hotel. We're happy that overall you had an enjoyable stay. We're sorry to hear that a couple of the amenities that you were looking for, we did not offer. You are correct, we do offer two options for parking. Our indoor garage is $21.95 plus taxes per night and our outdoor option is $12.00 per night. We hope your car enjoyed it's stay too! I was pleased to hear that our staff recognized your name. It's always nice to be greeted by name making for a very inclusive stay. We hope that we will have an opportunity to welcome you back again in the future. Thank you again for your review. Take care. Regards, Andrew Busing Front Office Manager

"Good value"

4
Kathleen M, Quebec, Canada 05/02/2018

If you're looking for friendly professional staff, spacious, comfortable and clean rooms/suites this is a great choice. Good location to downtown and the Queensway. Breakfast included. Underground parking available for extra fee.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kathleen M, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing what our guests have to say. I'm thrilled that our staff were friendly, professional and our suites were accommodating to your needs. We look forward to seeing you again soon on your next visit to our Nation's Capital. Regards, Andrew Busing Front Office Manager

"Top Rate"

5
KayakKayak, Bancroft 03/02/2018

Location is great. Very close the the Museum of Nature and several great resteraunts. Underground parking is great. The check in was painless. We were upgraded to a suite due to our gold status I guess. The suite was very nice: living room kitchenette, large bathroom and a completely seperate room for the bedroom. Breakfast was good; typical Best Western fare. Check out was quick and easy.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear KayakKayak, Thank you very much for taking the time to share a review on Trip advisor. We are so pleased that your stay experience was so positive from start to finish. Thank you for being our guests and a loyal Best Western Rewards member. We truly appreciate you staying with us. We look forward to welcoming you back again soon. Regards, Andrew Busing Front Office Manager.

"Great location, very nice room"

4
User 29/01/2018

Great location, the room was very nice and the little kitchenette was handy. The bathroom could use a bigger vanity, but overall I enjoyed my stay. We had issues getting a taxi but that isn't the hotel's fault.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Eric B, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased that you enjoyed your stay and what your suite had to offer. We're sorry about your taxi issue. At times there can be high demand but we do our best to mitigate that ensure we have a few on hand at all times. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Ottawa visit"

5
User 29/01/2018

This hotel is nicely located to get around the city for sights and restaurants. The staff was quite friendly, rooms very clean, parking on site, and reasonably priced. We would definitely stay there again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear C4194MQchris, Thank you very much for taking the time to share a review. We appreciate your feedback and are pleased that you enjoyed your stay. We look forward to seeing you again soon on your next visit. Regards, Andrew Busing Front Office Manager

"Great stay in downtown Ottawa"

5
AuroraGal63, Yellowknife, Canada 29/01/2018

The room was spacious and very clean and well-equipped. The bed was very comfortable. The room contained a fridge and microwave. It was very close to restaurants on Elgin Street and close to the building where my meetings took place. The hotel offered a continental breakfast, as well. There were plenty of options.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear AuroraGal63, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and are so pleased to hear that you enjoyed your stay. It's great that our location worked well in proximity to your meetings. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Average accommodations for reasonable price "

4
rntlee, Ontario, Canada 27/01/2018

Stayed for 2 nights in a queen suite. Room was clean and comfortable. We were on the 7th floor (room 714) and were woken up by a constant thumping and balls bouncing above us at 6:00 am both days. Apparently the fitness room is on the 8th floor... right above our room. I wish now I would have asked to be moved after the first night. I reported this to the front desk upon checkout but the response was “they would make a note of it”. I wasn't expecting anything but I'm sure I'm not the first to complain about the noise. Honestly why is the fitness room above the suites?! Other things to consider is that the hotel does not have a restaurant or lounge to relax in which we found disappointing after a long drive. The complimentary breakfast is just average. Would we return.. probably not

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear rntlee, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and are sorry to hear that you did not have the best stay. Our team does everything possible to ensure all of our guests have an enjoyable stay and it would seem that we fell short with your experience.I would welcome a further discussion regarding your stay. I can be reached directly at andrew@bestwesternottawa.com or by phone at 613.288.0986. Regards, Andrew Busing Front Office Manager

"great trip!!"

4
sheilamaclean5, Halifax, Canada 26/01/2018

Hotel was great, convenient location and the staff was amazing. A couple of minor mix-ups which were dealt with quickly and with a smile. Will definitely stay again. The Ottawa location is a very welcome place to stay.

"Week of Jan 15, 2018"

4
Cjb9639, Toronto, Canada 22/01/2018

The room was clean. There was a mini kitchenette that was handy. It included a microwave, fridge and dishes. The hotel was close to the canal for skating, variety of restaurants around the hotel, safe for walking in the evening. A small but decent fitness room. Full breakfast in a.m.. I will stay there again in the near future.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Cjb9639, Thank you very much for taking the time to share a review. We appreciate your feedback and are pleased to hear that you enjoyed your time in Ottawa. It sounds like the location of our hotel fit in well with your plans and you were able to take advantage of the facilities that we offer around the hotel. We look forward to seeing you again soon on your next visit. Regards, Andrew Busing Front Office Manager

"Overnight stay"

4
User 21/01/2018

We are used to stay at this hotel when in Ottawa The location is very cinvenient The room is comfortable The staff are welcoming and helpful Such that we do not think of going somewhere else when in Ottawa

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Amal K, We are so pleased that you have made us your hotel of choice while staying in Ottawa. We love having our guests visit us time and time again. Its wonderful that you find our hotel to be convenient as well as our rooms and our staff to be so welcoming. We look forward to seeing you again soon. Until then take care. Regards, Andrew Busing Front Office Manager

"An Ottawa gem!!"

5
Blake G, Sault Ste Marie 17/01/2018

Although I travel to the NCR on a regular basis, this is the first time that I've stayed at this Best Western however it will not be my last. The room was spacious and nicely decorated, the bathroom/shower was spacious and neat and the kitchenette was a very nice added pleasantry. Underground parking was adequate for a full-sized 4WD pickup and was very easily accessible, heated and well lit with easy access to the elevators. An all around win if you need to stay in the nations capitol...

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Blake G, Thank you very much for taking the time to share a review with us on Trip Advisor. We are so pleased that you decided to try us out and enjoyed your stay! We love keeping our guests' cars warm in our cozy garage during this cold winter! We look forward to your second visit. If there is anything we can do for you please let us know! Regards, Andrew Busing Front Office Manager

"Great place in a great location"

5
madziaro, Petawawa, Canada 16/01/2018

We couldn't pick up a better place to stay for the things we wanted to do. Hotel is situated across the street from an awesome Museum of Nature and a walking distance from downtown and, what was most important for us, only 25 minutes walk from a House of Targ. The room was spacious, bed very comfortable, kitchenette was an awesome added bonus. People working in a front office were very friendly, professional and helpful. The only small minus is the situation with no free parking - and we had to choose between cheaper outdoor parking couple blocks away or more expensive, but more convinient, underground parking ($25/night). The choice was quite simple in a middle of winter ;)

"Great location but parking is a ripoff"

4
User 13/01/2018

For the price of the hotel, it is decent looking place in a great location. Ive stayed at best Westerns before, however, this one I was required to pay for parking... 21$ for one night!!!!!!!! I found it a little exaggerating, usually hotels (and the other best westerns Ive stayed at) do not charge parking for their guests. The room was clean and nice, and the breakfast (included!) was great too. They had pretty much everything and dairy-free milk too!!! :D

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Alyssa B, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so pleased to hear that you enjoyed your stay and the dairy-free milk! With regards to the parking, all downtown hotels charge a nominal fee for parking given that it is at a premium in the downtown core. Our parking rates are actually inline with other hotels in our area, of similar brands. You are correct, many Best Westerns include their parking in their rates however the majority of Best Westerns are not located in a downtown setting and therefore have plenty of space for outdoor surface parking. The majority of our guests travel to us via air and rail and do not require parking. This allows us to provide parking as an optional addition and by not including it in our rates we can offer slightly lower rates. We appreciate you being our guest and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"A really great stay"

5
Trebor A, Miami, Florida 13/01/2018

Hi arrived at this hotel late at night after a long business day on the road and this place was exactly what I needed. An extremely friendly staff, very clean rooms, easy access to restaurants, super breakfast...you can really tell management does an excellent job I look forward to my next trip in Ottawa to stay at this hotel

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Trebor A, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback! Your kind words are much appreciated as well. We are thrilled that you enjoyed your stay and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"WELCOMING, COMFY AND ACCOMODATIVE"

5
kwekwesafina, Bamburi, Kenya 12/01/2018

A one night stay was made memorable by helpful and friendly front office desk; a well equipped room with all conviniences; a comfortable bed and accomodative staff who accorded me late check out services without a do. Centrally located to access business and leisure attractions in Ottawa

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear kwekwesafina, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so happy to hear that our staff were friendly and helpful and that you enjoyed your stay with us. We look forward to welcoming you back again soon on your next visit. Regards, Andrew Busing Front Office Manager.

"Great experience!"

4
899alm, Belleville, Canada 10/01/2018

...Always a pleasure to stay here! ... Rooms are comfortable! ... and the staff is very friendly and accomodating! ... And noteworthy service at front desk by Gitano! ..... Keep up the great work!... I would recommend to everyone.

"Good Best Western"

5
WaterFitnessBuff, Toronto 10/01/2018

I enjoyed the staff and breakfast. I have staying in quite a few Best Westerns and this one was very reasonable and clean -exceeded expectations. lots of pillows and kitchenette in room there was a fired alarm that I sleep through -so I felt safe.

"Great Hotel for Downtown Ottawa"

5
Marlene B, Toronto, Canada 06/01/2018

This hotel is a very nice and comfortable place to stay. The staff are courteous and friendly. The rooms are comfortably furnished. I appreciated having underground parking. Some of the best restaurants Ottawa has to offer are a very short walk away. The only small criticism I have is the breakfast buffet. It is mediocre at best. However, on the other hand, it is the same as any other chain hotel. It is included in the price of the room, so what can one expect. I highly recommend this hotel. It is close to everything and reasonably priced.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Marlene B, Thank you very much for taking the time to share a review on Trip Advisor. We are so pleased to hear that you enjoyed your stay with us. I'm sorry to hear that your breakfast experience was not as enjoyable. We always want to ensure that our guests are left with a memorable stay and it would seem that we fell short with your experience. We appreciate your recommendations and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Holiday with a friend for new years"

5
marcellinem2018, Ottawa, Canada 03/01/2018

Holiday season with friends to spend New Years with friends. I don't think I should have to write an essay here to finish this time consuming essay. I like to give quick concise answers. I feel irritated

"great hotel in Ottawa"

5
jim I, Barrie, Canada 24/12/2017

This hotel is right in the downtown area of Ottawa. The rooms are very comfortable and well equipped for business travellers. Has a great breakfast that is included. All of the staff is exceptionally friendly and helpful.

"Freindly and Modern Hotel"

5
John M, Toronto, Canada 23/12/2017

This appeared to be a new hotel which is located near the highway but is still walking distance to the heart of downtown. Despite this there are many restaurants and bars in the immediate area and it is a block away from transit. The staff were helpful and friendly. The room was a good size with a large comfortable bed. Room amenities incl8uded a small fridge, microwave and individual serving coffee-maker. The breakfast room was large enough so no trouble finding a place to sit in the morning. There was a good selection of hot and cold items which were replenished regularly and it was clean. A mini-store is located right next to the main desk with snacks and light meals (microwavable) which is nice.

"There are better places around"

2
User 21/12/2017

Included breakfast is the same everyday and nothing to write home about. Not that close to downtown core but the cost for parking is almost as expensive. If you have a vehicle, there is a much better hotel that is outside of the downtown core with excellent breakfast and free underground parking. I felt like they did me a favour letting staying at their hotel. This is the worst Best Western location I have been to. However it is the first since they changed their logos.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Victor L, I would like to thank you for taking the time to share a review of your recent stay at the Best Western Plus Ottawa Downtown Suites. I'm sorry that your stay was not a positive experience. As a team we always try to ensure our guests are comfortable and enjoy all aspects of their stay. I would welcome a further conversation about your stay should you so wish to discuss it. I can be reached at andrew@bestwesternottawa.com. I hope that you might reconsider staying with us again to allow us to provide you with an experience that so many of our guests have come to love. Regards, Andrew Busing Front Office Manager.

"Pleasent/Amazing Downtown Hotel"

4
RonSeidl, Brampton, Canada 20/12/2017

Very nice, clean hotel right Downtown. 15min walk to Parliment Hill and 20min walk to Byward. Close to many restaurants. Room was a suite, and all amenities worked, as it was -20C outside, our room was nice , clean and warm. Nice touch was the shoe tray to place your wet shoes/boots. The provided breakfast has cold and warm choices along with coffee, tea and hot chocolate. Breakfast did not leave me hungry. 2 minor negatives, the shower control was difficult to establish and maintain a constant temperature and parking is limited onsite otherwise, offsite with both at an additional charge. The charge is reasonable but nonethe less a negative. Staff, in a word, AMAZING!!!! Will stay here again

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear RonSeidl, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are thrilled that you enjoyed your stay with us and your suite with all it's amenities! I'm very sorry to hear that you had challenges with regulating you water temperature. Please rest assured that this issue is not common place and our maintenance team is investigating. I would like to wish you all the best of the Festive Season and we hope to see you again in 2018. Regards, Andrew Busing Front Office Manager

"Great Location"

4
User 19/12/2017

Could walk anywhere from Parliament to Lansdowne. Very close to both Bank St and Elgin St. Very safe garage parking. Super friendly and helpful staff on site. Showers need work though... the temp would never stabilize. I either melted my skin, or hung ice cubes from my armpits! Beds and pillows were very comfy and everything was clean. Mini-kitches with fridge, microwave, kuerig coffee and dishes included! Free Sauna and Gym on the 8th floor!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Steven P, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and appreciate what you had to tell us. I'm so pleased that you enjoyed our location. I"m sorry to hear that you had some challenges with the bathroom and your water temperature. Please rest assured that those issues are not common place. I hope that you will join us again soon. We look forward to seeing you. Regards, Andrew Busing Front Office Manager

"Good Breakfast and friendly staff."

5
User 14/12/2017

This place was great! Very clean, good breakfast, comfortable rooms and very friendly staff. I came in quite late (past midnight) and had no problem over the 6 days I was there. The suite was clean and quite large. It was a really great experience. Thanks!

"Second time and not the last!"

5
BriggBou, Montreal, Canada 13/12/2017

Great all around! Service, room (clean, new, nice mattress, etc.), location, breakfast. It's a full continental breakfast! We're gluten free and we had plenty. Also, fast check-in and check-out. Like I said, great all around!

"A very friendly and comfortable hotel"

3
tripexplorerToronto, Toronto 11/12/2017

This is a very friendly and comfortable hotel with basic amenities. The room was well appointed with attention to detail and worked reasonably well for my business trip. Free wifi and breakfast are positives. The room was quiet on the 8th floor. There was, however, a slight musty odour which seemed to come from the furniture in my room. The workout room is very small. It is not very close to restaurants.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear tripexplorerToronto, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so pleased that you enjoyed your stay with us and what our hotel had to offer. We look forward to seeing you again soon. Regards, Andrew Busing Front Office manager.

"Great stay "

5
biztraveller14, orlando 10/12/2017

We stayed at this location and we were totally happy with the rooms and the location. The service was great and the staff were very friendly We tried a breakfast place called canopy road across from the hotel and we thank the management for the recommendation

"Clean, comfortable, central location, free breakfast"

5
christophern261, Montreal, Canada 10/12/2017

The beds are comfortable, the rooms clean, and the location close enough to downtown to walk but far enough to enjoy some green space nearby, at the Museum of Nature and the canal. Parking $20 underground overnight, but breakfast free.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear christophern261, Thank you so much for taking the time to share a review on Trip Advisor. We truly appreciate you taking the time to share your comments. We always enjoy what our guests have to tell us. I'm happy that you found your bed and room to be clean and comfortable. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager.

""Gold""

5
DanielLynch1949, Arnprior 30/11/2017

The Best Western Suites on O'Connor at Gladstone is "Gold". All staff were exceptional. To give you an idea, I wasn't sure if my 1/2 ton truck would fit in underground parking. One of the desk receptionist (Jessica) jumped into her parka, attended the front gate and gave me hand signs to the height limit where she indicated it would fit. You godda like that! As well a local restaurant (St Louis) provided wings and ribs free to guests. What a way to start off Grey Cup Weekend. Our room attendant was terrific and had to be on her toes with the traffic that came and went. Breakfast (free) included, the usual breakfast things, coffee, tea, toast jam etc but also included cheese omelettes, slices of ham and sausage! Outstanding for sure. On weekend Breakfast went 1100 hrs. Did I mention Grey Cup Weekend, so late breakfast was a definite bonus. This weekend was "Gold" to my family, and it started out with great accommodations

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear DanielLynch1949, Wow! Thank you so much for your wonderful review! We are absolutely thrilled that you had a successful Grey Cup weekend in Ottawa! What an event it was to be a part of and we are so glad that you chose to stay with us. We are extremely proud of each and every member of our team here at the Best Western Plus Ottawa Dowtown Suites and this just seals the deal! We will be sure to share your comments with Jessica and every one of her colleagues to be sure they know how much you appreciate their service. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Excellent accomadation"

5
dentist2011, Brisbane, Australia 29/11/2017

The rooms were spacious with comfortable bedding. Small kitchenette would have been handy if having an extended stay. The staff were the friendliest and most helpful we encountered on our 5 week holiday through Canada and the USA. The buffet breakfast was a plus, really good to be able to eat a'basic homestyle' breakfast. Even though it was pouring rain the 3 days we spent in Ottawa, the hotel was situated near a bus stop and was within a good walking distance of variety of excellent eateries.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear dentist2011, Thank you very much for taking the time to share a review. We appreciate your feedback and are happy that you enjoyed your stay with us. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager

"AWESOME Staff"

4
richardpC9517MY, Regina, Canada 29/11/2017

The Hotel staff went out of their way to be helpful and friendly Interaction with our group was always professional but with a 'home town attitude' which made the extended stay very satisfying. I would recommend this hotel to anyone who enjoys a short walk to many amenities and many sights.

"Grey cup week"

4
175bartr, Lloydminster 28/11/2017

This hotel was very quiet for Grey cup weekend. The hotel is in a central location for downtown amenities and sporting events. It was a short walk to city transit. It is a short walk to landsdowne park.

"My Stay in Ottawa, at Best Western Plus Downtown"

5
harveym47, OAKVILLE, Canada 28/11/2017

I just love this hotel. It's in a great location close to downtown and to everything that I need. Anything I need I can walk to it. The staff are great, the rooms are clean and excellent and have everything that I need. The free breakfast is good too.

"Nice to be away from the tourist drag, close to interesting restaurants on Elgin & Bank Sts."

4
CriticalKate, Toronto, Canada 23/11/2017

We were visiting our son at Carleton and were happy to be in a more residential neighbourhood with good restaurants nearby. We've seen a lot of the sights so it didn't matter to us that we were further from the Parliament buildings and all that. Museum of Nature practically next door has an interesting new exhibit on the Arctic. Street parking was free on the weekend although it took a while to find a spot.

"Great Staff and Location"

4
Vonell E, Burnaby, Canada 23/11/2017

We were visiting from Vancouver for a conference but I have to say as soon as we walked in we were greeted with a huge smile from Tyler. Sheri has got to be one of my favorite front desk agent, always willing to help and a smile on her face. We love the location because it's just two blocks from Elgin street were there lots of pubs, bars and restaurants. The only negative was the internet, it was so slow. I had to use my data most of the time I was here.

"Very grateful for the experience."

5
User 22/11/2017

All their care and service to detail makes it a hotel to stay at. The room was finely decorated and was very comfortable to stay in. The amenenties in the room are very functional and modern. The staff is very friendly and accommodating to ones requests. Thank you.

"Good Location for Family Stay"

4
User 21/11/2017

A bit off the main drag but a manageable walk to Parliament, Rideau Centre and the Byward Market. Next door to the Museum of Natural History. Rooms are clean and comfortable with refrigerator and microwave for your own snacks. In room coffee is good. Breakfast buffet is convenient and has a pretty decent selection.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Aidan G, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and we're really happy to hear that you enjoyed your stay. It sounds like you were able to explore our neighborhood and made great use of your Suite. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Wonderful comfortable welcoming hotel"

5
cmcustoms, Stayner, Canada 20/11/2017

Lovely hotel, quiet and clean with friendly staff. We had a suite. The King bedroom was separate and very comfortable with a variety of pillow types to choose from. There was a small living room with a kitchen type area with sink and coffee maker, some cutlery and glasses. It was a promotion and a very good deal which included a $75.00 gift card at a local restaurant and one nights parking included.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear cmcustoms, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate hearing what our guests have to tell us. It's wonderful to see that you enjoyed your stay and that package that included the Gift Certificate to dinner out. We hope that you will stay with us again soon, Regards, Andrew Busing Front Office Manager

"Good alternative location to the more expensive centre of town..."

3
Scottie799, Quebec 16/11/2017

...if you don't mind a 15-20 minute walk to the Parliament Hill area and a 30 minute walk to the Byward Market. As with most BW hotels, there is no restaurant or bar but Elgin Street, 2 blocks away, has many casual pubs and eateries. Staff were friendly and helpful. Room was large, clean and well appointed. The added touch of a microwave and good sized small fridge was interesting. I appreciated that the windows opened which we needed as the room was uncomfortably hot as were the corridors. This was the only way we could get the temp down but then we're subject to the street noise, including the late night revellers going from from Elgin Street. So not the best sleep, even though beds, linens and pillows were very comfy. Also appreciated the larger than normal bathroom towels, and they did not skimp on quantity! Just missed breakfast but it looked like the usual BW continental offering. Underground parking is available but I found as a guest overpriced...$20 plus, plus tax, for an overnight and less than 24 hours. That adds up quickly if you are staying longer. But overall reasonable value for location.

"A great spot to stay and Excellent Quality"

4
robertcC2532GB, Montreal, Canada 16/11/2017

A great spot to stay and Excellent Quality. Has interior parking which is great for winter and very well located relative to highways. Rooms are spacious and clean, staff is great and breakfast is included.

"Great location with excellent staff. Secure parking on site."

4
Rudy I, Toronto, Canada 15/11/2017

Really enjoyed my stay here. The staff at this location are excellent. the location of the hotel is right off the main arteries which is perfect. Parking, although you have to pay for it, is very secure and heated! Rooms are very comfortable, more mid range than budget and very good quality bedding. The only thing i would be able to suggest is a bigger dining hall for breakfast as it does get a bit crowded. That aside, the breakfast was quite good and staff is on top of things to make sure food does not run out.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Rudy I, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback and thank you for staying with us. It's great to hear that you enjoyed your stay and enjoyed your suite. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Very clean bright rooms and hotel. Love staying here each time I visit Ottawa for work. Nice breakfast also. Very profes"

5
User 14/11/2017

great staff” Location close to downtown yet quiet. Between two great areas on Elgin street and Banks with plenty of restaurants and coffee shops close by. Breakfast met my needs and staff are friendly and super helpful.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Stan L, Thank you for taking the time to share a review on Trip Advisor and thank you for being a loyal guest. We appreciate you staying with us and appreciate reading what you have to say. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager.

"Great location wonderful staff"

5
User 14/11/2017

I was in town for work and the staff was very accommodating with my needs. Close to a wonderful area filled with restaurants, great selection! Great bed, with time change a good nights sleep is necessary.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Zo Ann M, Thank you very much for taking the time to share a review with us. We appreciate your comments. It's sounds like you were able to explore our neighborhood and enjoyed your stay. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Quiet, good location and great staff"

4
obiwan69, Alberta 09/11/2017

Location close to downtown yet quiet. Between two great areas on Elgin street and Banks with plenty of restaurants and coffee shops close by. Breakfast met my needs and staff are friendly and super helpful.

"A good choice in downtown Ottawa -"

4
Otto B, Waterloo, Belgium 07/11/2017

A very good location in downtown Ottawa, less than 10 minutes walk to the major tourist attractions. Staff is very competent, efficient and friendly! Their continental breakfast has a lot of varieties. During rush hour in the morning it can be a bit crowded. Overall, good value for money!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Otto B, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon. Regards, Andrew Busing Front Office manager.

"Excellent hotel"

5
User 07/11/2017

I was in town to attend at a Supreme Court hearing. The hotel is an easy walk/transit to everything in downtown core. The staff was extremely pleasant and helpful. The room was lovely and spacious. The bed very comfortable. Enjoyed my stay here and would stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 958lynneb, Thank you very much for sharing your review. We always appreciate what our guests have to say. We are pleased that you enjoyed your stay with us and we look forward to welcoming you back for a future visit. Regards, Andrew Busing Front Office Manager

"Very satisfactory hotel."

5
User 06/11/2017

Hotel staff was always friendly and helpful, continental breakfast was good, lots of variety, and always neat and clean, with lots of helpful staff on duty. We were pleased with the central location, and also the excellent access to transit. Very satisfied overall.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello John A, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your time to leave a review and look forward to seeing you again soon. We are so pleased that you enjoyed your breakfast experience and your stay. Regards, Andrew Busing Front Office Manager

"I have stayed in a lot of Best Westerns and this is certainly one of the nicest, especially the breakfast area."

5
User 05/11/2017

I came for business, landed at 2am and the staff opened up right away - the door was locked which was ok with me - and I settled in. The breakfast room was very nice, the options were great, and the hours good. I was close to everything I wanted or needed to do in Ottawa. It was great.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Tahira E, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so pleased that you enjoyed your stay with us as well as your experience at check-in and Breakfast. We look forward to welcoming you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Location, Location"

4
997gwenw, Grafton, Canada 31/10/2017

We stayed at the Best Western Plus Ottawa Downtown Suites, to attend a wedding at the Canadian Museum of Nature. We could not have asked for a hotel closer to the wedding venu. Also to leave and get back on the hwy was very quick and easy. The room was very clean, wifi good breakfast good, and in all the hotel served us well. I could recommend this hotel for sure.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 997gwenw, We are so absolutely thrilled that you enjoyed your stay with us. Thank you for taking the time to share a review on Trip Advisor. We hope that you enjoyed your time at the wedding. It's wonderful that we are in walking distance to many popular venues and attractions. We hope that you will join us again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"A charming small hotel in beautiful Ottawa!"

5
LindaWasonEllam, Canada 31/10/2017

Well appointed rooms with a choice of comfortable pillows and spotless bathrooms including great bath towels and an excellent shower. The staff from cleaners to the reception were helpful and very friendly.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear LindaWatsonEllam, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate all feedback that our guests share with us. It's wonderful to hear that you enjoyed your room, shower and that our staff were so friendly. We hope to see you again soon in the future. Regards, Andrew Busing Front Office Manager.

"Good value a few blocks away from beaten path"

3
Ricardamundo, Ontario, Canada 30/10/2017

Enjoyed our recent stay at this "Suites" Best Western, although "suite" is a bit of a stretch, at least based on the room we had. Yes, it had a small kitchenette with a microwave, cupboard and some dishes but it was in the hall between the bathroom and the room itself so too compact for me to really call it a "suite". Nonetheless, we knew this when I booked it and weren't going to use it anyway, so no problem (just wouldn't want others to be disappointed). The hotel itself is priced competitively based on the rates I was getting from others downtown that I had previously stayed at and it did include a breakfast. The room itself was pretty standard, but decently appointed with a comfortable bed and lots of pillows. The bathroom was rather small and there is not a lot of room to put your things down (1 person maybe, but not for the two of us!), however, it looked like it had recently been updated so we liked that. Contrary to some other comments, we found the wi-fi to be easily accessed and quite fast. The HVAC unit was a little noisy (couldn't seem to control the fan?) and since we were on the 7th floor, there was no noise from outside. Inside was pretty quiet but I'm a light sleeper and we did hear people leaving their rooms across the hall very early the next morning so that was unfortunate. Breakfast was your typical "breakfast included" option in a busy sit-down area off the lobby that was heavily used when we were there. There was really plenty of choice with juices, cereals, yogurt, fruit salad, pastries, good coffee and some hot choices we didn't opt for. Nothing was outstanding but everything was good and it did the trick. There were two attendants on duty keeping everything replenished and keeping the food area and tables tidy which was much appreciated. Paper plates and plastic utensils (sigh) but china coffee cups (yay!). The hotel parking is certainly convenient but the underground garage is not spacious and I'm glad I was only driving a mid-size sedan. It also looks like the number of spaces is limited so if planning to park there, you might want to make sure you've got a spot in advance.We are walkers so from this location we were within a 7-10 minute walk from lots of good restaurants and shops. On our evening out, we walked from the hotel to a very good restaurant (Town) for dinner (7 minutes) and then from there on foot to the National Arts Centre (an additional 15-20 minute walk). Not as conveniently located as some hotels but not nearly as expensive either! The next day we drove the short distance the National Gallery of Canada and found reasonably priced parking at the Cathedral just across the street. Finally, all the staff were friendly and professional in all encounters. The people working the front desk in particular were really well-trained and a pleasure to interact with. As a group, I'd say they made our stay that much more enjoyable!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Ricardamundo, Wow what a fantastic and thorough review! We very much appreciate everything that you had to share about your stay. Thank you very much for taking the time. After reading your review other travelers will be well educated when making a choice on where to stay in Ottawa. We are so thrilled that you enjoyed your stay and were able to explore our great City. We look forward to welcoming you back again in the future. Regards, Andrew Busing Front Office Manager

"Great Stay, Great Value"

4
Topher E, Ontario, Canada 30/10/2017

This is a really good Hotel and great value. The rooms are quiet and clean. Great location and complimentary breakfast is a plus. In the past i've stayed at the hotels right down town and this was much better choice and much better stay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Topher E, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and are thrilled that you enjoyed your stay. It's wonderful that you enjoyed our hotel and hope that you will return to us on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Good value comfortable stay"

4
Chefy1234, Victoria, Canada 28/10/2017

We stayed here for three nights. Clean, comfortable bed and spacious room with confortable sofa and work desk. Large screen tv as well. A lot of free parking in front and back. Eco friendly amenity was good to see. Restaurant downstairs was also good value, simple good food, friendly and quick service.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Chefy1234, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and are so pleased that you enjoyed your Suite. We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"Good location and price"

4
dcharbonneau, Toronto, Ontario 23/10/2017

The hotel is centrally located and is close to restaurants and tour attractions. The rooms are spacious and well appointed. I appreciate that the kitchen is stocked with dishes & cutlery. The staff are very friendly and attentive. I'd recommend this hotel when visiting Ottawa.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello dcharbonneau, Thank you very much for taking the time to share a review. We appreciate your feedback. We are pleased that you enjoyed your stay with us and look foward to seeing you again soon. We appreciate your recommendations! Regards, Andrew Busing Front Office Manager.

"check this one"

5
sparkler55, Perth, Canada 23/10/2017

friendly . clean ,professional ,quiet ,convenient location for walking to various destinations quick and affordable taxi to the market or National Arts Centre experienced some "extra mile " service from several dept

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear sparkler55, Thank you very much for your review. We very much appreciate your feedback. We are so pleased to hear that you had that "extra mile" service! Our staff will be so please. We look forward to welcoming you back soon. Regards, Andrew Busing Front Office Manager.

"Decent property with nice amenities"

3
0504Traveller, Kenner, Louisiana 22/10/2017

I was going to be in Ottawa for work, and the company put us up at the Best Western Plus Ottawa. It is the first time I have ever stayed at a Best Western Plus so I was not sure what to expect. The hotel is located on the edge of downtown near the Canadian Museum of Nature, and is a 15-20 minute walking distance to many areas. When you enter the hotel lobby, in front is the large check-in desk while to left is a small sitting area. Free water is provided in the lobby (which is a nice gesture). Further into the hotel, after the check-in desks, is the sitting area and where the free breakfast is provided. Continuing ahead are barstool desks which provide nice work spaces as they have electrical ports on the desks (a nice touch). In this hallway are also where the elevators are located, access to the meeting rooms, as well as rooms on the first floor. Check-in was relatively quick, I received my key as well as access code to the wifi, and took the elevators to my room. I had never stayed at a Best Western nor Best Western Plus, so was not sure what to expect the room to look like. When I entered, it looked like a standard hotel room. You enter the room into a hallway. On the left is the wall to the adjacent room, while on the right is the bathroom. The bathroom had a tub, a toilet, and a sink with some counter space behind the toilet. The bathroom was a decent size and it was stocked with lots of towels (another plus point). Continuing along the hallway, also on the right hand side was a kitchenette. This contained a counter with a small sink and a coffee maker on the counter. There were cabinets above the sink as well as a microwave, and below there were additional cabinets and a refrigerator. Both amenities were nice to have, but it would also have been nice to have some forks, knives, and/or plates to go along. Further into the room, on the left was a chest with drawers on the bottom and a TV on top. Continuing along the wall was a desk. The desk was large enough to provide a good working space, and the desk contained the lan internet connection as well as outlets on the lap (which only worked when the lamp was on). Next to the desk was the window which looked out onto the city. Against the other side of the wall were the two beds. This room had two double beds with a nightstand in the middle. The beds were high and provided a decent nights sleep; the only negative were that there lots of pillows on the bed (I counted 6 on one bed). One bed was closer to the window while the second bed was closer to the bathroom. The bed next to the bathroom had an outlet on the other side (which was convenient, but only one plug worked) and there was also access to the closet. The closet was located in a nook behind the kitchenette. It was an odd location because it faced the bed so really only one person would have access to the closet. The closet contained a safe, an iron and ironing board. Overall, the room was decent - not spacious and not cramped. The decor was a bit outdated but looked nice enough. Amenities in the hotel included a fitness center with a sauna (which I was told was very nice), meeting rooms, work spaces (which were a nice addition and which had power outlets), free wifi (which was decent but a bit inconsistent), and complimentary breakfast. Breakfast was served in the lobby and there were a variety of mostly cold items. There were some hot and fresh items available, but it was the standard complimentary breakfast (similar to what other major chains - HI Express, Hampton, etc - have provided). As I stated, it was my first experience at a Best Western. Going into it, I was not sure what to expect and having stayed here I am not sure what the difference was. The hotel was a standard hotel room with some additional amenities. The additional amenities are welcomed by the guest and that makes for a decent stay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 0504Traveler, Thank you very much for your descriptive review of your stay. Your insight will surely provide other travelers with a very informed decision on where to stay in Ottawa. Thank you for trying out Best Western for the first time. I'm pleased that it seemed to work for you. Just as a quick note, our suites do offer cutlery and dishes in our kitchenettes. Typically they are located inside the upper cabinets. Perhaps they were just missed. We hope that you will return to us and to Best Western. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Excellent Value"

4
jeaneenc2017, Salt Lake City, Utah 22/10/2017

This is a very clean hotel, good size room, quick internet, comfy beds, pillows and linens. It is a ten to fifteen minute walk to Parliament Hill, ByWard Market and major landmarks. Nice morning breakfast, respectful and caring staff. I would definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear jeaneenc2017, Thank you very much for taking the time to share your review with us. We appreciate your feedback. We are so please that you had an enjoyable stay and look forward welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Horrible Wifi and Food"

2
stealthhacker, Vancouver, Canada 21/10/2017

The room was alright. If your staying here plan to have breakfast somewhere else such as Wilf & Adas, Tim Horton's or Starbucks within walking distance. The continental breaks was all canned food and made me feel sick. I watch others eating in the lounge and most would not touch some of the items on their plate. The wifi sucked. I kept loosing the connection and when it worked it was extremely slow. It took me about 30 minutes just to send out a business email. You cannot stream a YouTube at all. The staff was nice and friendly.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear stealthhacker, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. I was very sorry to hear of the challenges that you faced and the less than satisfactory stay experience you had. Please rest assured that they are not common place at our hotel. I have shared your breakfast comments with our Food and Beverage team for their review. I would welcome a further discussion with you regarding your stay should you wish. I can be reached directly at 613.288.3986 or via email at andrew@bestwesternottawa.com. Once again thank you for your comments and I hope that we will have an opportunity to welcome you back in the future. Regards, Andrew Busing Front Office Manager

"Pleasant stay"

4
User 19/10/2017

We had a very pleasant stay, with friendly staff, a clean room, comfortable bed and a varied selection available at breakfast. Even though the hotel is located in a residential area, many restaurants and pubs were near by. We would definitely choose this hotel again.

"Clean, convenient and cosy "

5
Williams Lake R, Williams Lake, B.C. 19/10/2017

My husband and I spent four nights at the Best Western in October. We loved the location because we were able to walk to our favorite attractions, restaurants, the Rideau Canal and the Parliament buildings. The breakfasts choices were diverse and we started each day with a balanced meal.

"Nice Stay"

4
daniellek271, Toronto, Canada 19/10/2017

We had a great stay at the Best Western, staff are very friendly and helpful. The service was great and the breakfast was fantastic for a continental. The hotel is close to a bunch of resturants on Elgin, which was a nice place to grab dinner, but is about a 20-30 minute walk to Parliment and about a 30-40 minute walk to Byward Market. However, the rooms are clean and the beds are very comfortable, I just wouldn't suggest it for someone who does not like to walk a lot.

"Ottawa weekend"

4
jenniferusmith, Stratford, Canada 18/10/2017

This hotel was excellent value. The front desk staff were very friendly and helpful providing directions and scissors for a clothing issue The room was really nice and, I don't know if it was an accident, but my room was right next to my brother's room. The location, a short walk from downtown and a block or two away from the highway, was the best. I plan to come back with my daughter in Spring.

"The hotel was a great hotel there was one problem thoguh"

3
User 18/10/2017

The expirence in the hotel was great. We were on the 21st floor overlooking the view of the great city. There was one problem at 2am in the morning our toilet broke but it sounded like an alarm it woke my whole family up and kind of us made us tired for the rest of our stay

"Great short stay in Ottawa"

5
RANDY H, London, Canada 11/10/2017

Excellent mid priced hotel. Great staff, comfortable rooms, good breakfast ....and can walk to almost all Ottawa downtown attractions...only stayed one night but I was impressed enough that I will return whenever I am in the area...

"Basically ok, pleasant"

3
User 09/10/2017

Front entryway clear but cramped, often not easy to access because much of the time it is congested with cabs in the small pickup/drop-off area in front. There is no parking directly in front of the building. Narrow but accessible entrance to the garage is often blocked by a cab, as is the pedestrian entrance, otherwise comfortably accessible. Idling or parked cabs are routinely shooed away, and return just as routinely. Actual pickup/drop-off is sometimes difficult for this reason. Otherwise, this larger boutique style hotel is pleasant, clean, modern, well located for walking access to Elgin Street and all the main attractions in Ottawa, including the university of Ottawa, just a few blocks away across the Rideau Canal. Breakfast is included and it's very good. The staff are friendly, and non-confrontational--they do not wish to disappoint. Thus, our intermittent hot water supply was always in the process of repair, when the real problem appeared to be a (design flaw?) lack of capacity to supply hot water to the rooms at the end of the corridor during peak hour demand. Management does pay attention to lodgers, and does try to make visible efforts to soothe patrons and make amends, but apparently nothing operational changes. These issues were not deal-breakers, though annoying. We did have hot water off-peak, and sometimes travel is all about being flexible and dealing with the unexpected.

"All that you need."

4
Kevin A, Hawick, United Kingdom 07/10/2017

The hotel has a good location downtown a few minutes walk from the popular Elgin Street with its many bars and entertainment. The rooms are spacious and have all you need, although our view, of a small yard and concrete wall was not the best. The hotel offers underground parking at $17c a day, maybe a bit steep but what can you do. You have continental breakfast included and there is much to choose from although the breakfast room can get quite hectic. My only gripe would be why paper plates and plastic cutlery, it's so bad these days and it is virtually useless for cutting. Friendly staff and easy to find and get to.

"Outstanding budget option"

5
BoywonderTo, Toronto, Canada 07/10/2017

Am a frequent business traveller to Ottawa, but first time staying at the Best Western. I must say I am really pleasantly surprised by how much I enjoyed the stay. I usually stay at business hotels closer to the Hill. Booked this trip late and my usual options were all full or going for ~$400, which I could not justify spending. I was not keen on staying this “far” out, which I realized later I was just being precious (especially since I once lived in the Glebe and walked to work in the winter). Of course, the nice weather helped remind me that it is really just a short pleasant stroll up to the Hill. But what really won me over was the room. The exterior and the common area of the hotel are typical budget hotel feel, but the room is quite a bit better. The suite was very spacious, bright, modern and well maintained, essentially comparable to any four-star hotel in Centretown. It truly does not feel like a budget hotel inside the room, I have stayed at “upscale” hotel in Ottawa that feel dingier. The complementary hotel breakfast was quite a surprising feast, with a good selection of both cold and hot food. Overall, a very nice stay.

"Hotel Review"

4
User 07/10/2017

The hotel is great and the rooms are kept very clean, as I snore we always need a separate bed in another room and the room we had gave us that in a pull out which was very comfy, my only criticism would be the breakfast which is very basic, the plates are paper and the cutlery is plastic so I'm glad that was included in the price and I wasn't paying extra, however only streets away is Elgin street there are some nice cafes and restaurants. I would also recommend a car to get about as there is very little close by other than the museum of nature which is next door to the hotel and definitely worth going to.

"Good location"

4
Real_Duke_of_Hockley, Caledon, Canada 02/10/2017

great spot for business in Ottawa. Parking is very tight and expensive - was surprised at how much we were being charged. Also did not expect the 'marketing charge' of 3% on our bill - every hotel adds it. room was very good, bed very good, great pillow selection. would suggest changing breakfast buffet start time to 6am. overall a good spot.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Real_Duke_of_Hockey, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. Your comments are very much appreciated. Our parking charges are very much in line with similar hotels in the downtown core. Hopefully all of our charges were fully disclosed to you as we always want to ensure our guests are fully aware of what they are paying for. I will be sure to share your comments with the rest of our leadership team. I hope to see you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Excellent value and location"

4
F4492UVmaryd, Toronto, Canada 02/10/2017

This hotel is our go to hotel anytime we are in Ottawa. It is centrally located near the restaurants on Elgin and within walking distance of both the parliament buildings and TD Place. The staff are always very friendly and helpful. It is clean and well maintained and reasonably priced

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear F4492UVmaryd, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are so happy that we are your hotel of choice and that you enjoy your time spent here. We always enjoy seeing our guests come back! Yours in hospitality, Andrew Busing Front Office Manager

"Great Location"

5
craigj821, ottawa, Canada 01/10/2017

This hotel was 2.5 minutes from the Ottawa Curling Club where my daughter was attending a camp. This was very convenient for her and its close proximity to Parliament was good for me as well. The beds were very comfortable and having a refrigerator and microwave in the room was very nice.

"Great Location and Professional Staff"

4
FamilyTraveller13, Ontario 29/09/2017

Very impressed with this hotel. The rooms were clean and well appointed. All staff whom I encountered were very friendly, always smiling and most professional. This hotel was quiet in the night. Beds were pretty comfy as well. There is no restaurant at this hotel. That said, Elgin Street is a 4 min walk away, where many eating choices exist. Excellent stay at this Best Western. Compliments to the Management and Staff! Well done! Recommend. Enjoy!

"Quiet safe comfort"

5
User 27/09/2017

This hotel should be commended particularly for the friendliness and helpfulness of the staff. One feels completely safe here! The hotel is quiet with good soundproofing between rooms and the outside. My suite was spacious and well equipped ( although there are never enough electrical outlets for all our electronic devices!). There are sufficient elevators to provide prompt service. Breakfast is excellent with a full variety of food..

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jruedy, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate hearing from our guests. We love hearing that our staff were so friendly and helpful and thank you for sharing. We are absolutely thrilled that you enjoyed your stay with us and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager

"ok if work/meeting is nearby"

3
User 27/09/2017

hotel is old, if people say something in the hall near your room you hear it, the room lacks electrical outlets (nowhere to charge 2 iPhones), the wifi didn't work and most modern technology was substandard BUT the rooms are clean, the location is good and the price was reasonable for the area.

"Great hotel to stay at"

5
tracybP8249QR, Kingston, Canada 26/09/2017

The continental breakfast was great, so many choices! The location was a bit further away from downtown than other hotels, but I preferred not being right in the heart of the city, but still in walking distance. I asked for a late check-out as I had an interview the next day and the employees were very accommodating. My room was clean and provided everything I needed, and it was great having a mini-kitchen. I also liked having having indoor parking. The parking spots are tight, but no issues at all with my car.

"Great Stay"

5
B8292KJjanam, Etobicoke, Canada 26/09/2017

Best Western Plus Ottawa Downtown Suites was an amazing hotel. Very clean and the hotel staff professional and helpful. Complimentary breakfast was superb. Highly recommend this hotel to anyone going to visit Ottawa.

"Clean, Comfortable, and Close to Downtown"

4
lmhickey100, Halifax, Canada 26/09/2017

Clean and well kept common areas and individual rooms. Although my room overlooked the street, I did not notice any street noise. No issues with room or hotel in general. Staff on the reception desk may be new and require more training. On checking in the room reservation had a $20 parking charge printed on it, although I was on foot and had no vehicle. I pointed this out to the reception clerk and he stroked through the charge on the paper copy. He then gave me the electronic keys to the room. After about 5 minutes I went to the room and neither of the two keys would open the lock. So I returned to the front desk, with all my bags, and had the cards re-keyed. This time they operated the lock correctly. At check out the desk clerk asked if everything was fine and said that they would forward the final invoice via email. Normally I insist on a paper copy but for some reason this time I said okay. After a day came and went with no electronic receipt received, I emailed the hotel and within an hour they sent me an electronic invoice. Guess what was included in the invoice? The $20 parking charge. I emailed them again and told them that I had no vehicle, and that they should check the paper copy registration sheet on which the parking charge had been stroked out. I requested that my credit card be credited for the $20 and that they send me an updated invoice. Within 24 hours the credit card adjustment was made. It's 4 days now, and no sign of an updated invoice so I will let the matter drop and never again leave a hotel without a printed invoice. In summary, clean comfortable hotel in a good location, and reception staff are friendly, but not all that reliable in the basic administration of a guest.

"Great location and stay!"

5
BastHalifax, Halifax 21/09/2017

Very clean and comfortable. Close to amenities and museum. Stayed there for a business meeting and the food (lunch) was excellent. Standard breakfast but did the trick! Would definitely stay here again. Having a kitchenette in the room with a fridge, microwave and dishes was a huge plus!!

"Canada Army Run weekend"

4
karinvandyke, Montreal, Canada 19/09/2017

A perfect location for the Army Run. A grab and Go snack was provided, which was a perfect snack before the run. Really enjoyed the breakfast after the run. Have booked for next year and will add an extra night's stay.

"Comfortable, Accessible and Quality"

5
Maureen H, Toronto, Canada 18/09/2017

We have just returned from two nights at the BW Downtown Suites. I was very pleased with the service and quality of room for price. The breakfast was surprisingly good with a number of healthy options (most appreciate the plain oatmeal)! Our room was well appointed, the front desk staff very accommodating and helpful, and the amenities exactly what we needed. One suggestion is to get rid of the plastic cutlery in the breakfast area. If you are already washing coffee mugs there is absolutely no reason to generate the amount of waste with plastic and paper plates. Please consider making this a change as I cannot imagine the amount of waste that this generates. Overall, very pleased and would highly recommend.

"Great Stay"

5
User 18/09/2017

The staff from the hotel was great, extremely polite. It was very clear to see that the manager of the hotel really inspired his team to create a genuine “clients first” mindset. It was more than only well trained team, it was a clearly a staff committed to serve. The Hotel was very clean, the breakfast was also very good.

"Nice size rooms, a little out of city centre "

3
ozinlondon08, London 18/09/2017

The room was large. Two queen beds with plenty of room. Free wifi, fridge no kettle in room. Hotel loction wise is fine if you have a car if not it is a good 15min drive out of the city centre. There is a direct bus that will take you in. Staff were friendly. Room had little noise from the road. Shower was a little difficult to turn on/off could be an issue if you have difficulty/minimal use of arms. Rooms have a/c though despite it being 30c outside we didn't need it on in the room.

"Great customer service"

4
Karin G, Richmond, Canada 08/09/2017

I was very impressed with this hotel, from the front desk staff to the great breakfast provided. We arrived at noon and a room and parking was available so we were able to check in immediately upon our arrival. Our room was very clean, comfortable and perfect for our one night stay. The hotel is well situated off the 417 and within walking distance to parliament. I will definitely return for my next stay in Ottawa and highly recommend this hotel.

"Value for money"

4
Jeff C, Oxford, United Kingdom 07/09/2017

We enjoyed having a spacious suite with a small kitchen area. The hotel provides a very full breakfast. There is no restaurant but there are many within walking distance.Staff were friendly and helpful. The exterior of the hotel is not that impressive but the interior is fine.

"Excellent Customer Service"

5
Debbie T, Orillia, Canada 07/09/2017

Very nice hotel with amazing staff. Always clean and wonderful complimentary breakfast! I am always impressed with the staff and the overall cleanliness of the hotel. For those needing to be close to Carleton,(driving) this is the place to be

"Last night in ottawa"

4
daniel m, Vaudreuil-Dorion, Canada 06/09/2017

This hotel is quite well situated near 417 expressway a couple blocks from the parliament this hotel as exterior or interior parking the Suite we had was super clean nice amenities breakfast was closed to been perfect only issues would be the wifi needs to be more a lot more high speed if not the staff was great till the next time

"Very good"

5
ValcirBeppler, Florianopolis 06/09/2017

Internals Parking, very hood and variable breakfast, and good apartment with complete utensils of kitchen, capacity for 4 guests. Spacious rooms and comfortable living room. Friendly staff and atmosphere. I recommend.

"VGood"

5
familyvisi2r, Berkeley, California 05/09/2017

Hotel rooms were very good- clean and well sized. Staff was nice. Breakfast was fine -- mostly cold things but a few rotating hot items (rather remade looking eggs/sausages/French toast). Wifi worked pretty well although at times was a bit slow. Overall a very nice hotel. Location was a 15 minute pleasant walk to parliament hill. Immediate vicinity has few shops but a nice cluster of restaurants just a few blocks away.

"Very good BW hotel"

5
Neno S, Picton, Canada 31/08/2017

One of the best BW experiences in my travel, one of the best Ottawa hotels, in our capital hotels tend to be on pricey side, but this one is excellent value for your money and every part of our visit there was amazing, also within walking distance to Parliament Hill

"Family Trip to Ottawa"

3
Sharon S, Brampton, Canada 30/08/2017

We enjoyed our visit to Ottawa. In future, I would stay closer to the Parliament. It is quite a hike to get there with kids. Hotel was acceptable, just too far from the Parliament. Parking could be improved so it was not so crammed. Breakfast was in a confined space and hectic.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Sharon S, Than you very much for taking the time to share your review on Trip Advisor. We appreciate your feedback. We're glad to hear that you and your family enjoyed your time in Ottawa but found our hotel to be just that little bit too far from where you were headed. Hopefully if the need arises you would choose to stay with us again. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager.

"great little spot"

5
User 30/08/2017

stayed here for 2 nights in august. it was a 2 room. queen bed in one and pullout in the other which was great for the kids. the rooms were clean, parking affordable and underground. we had no issues with breakfast like some others mentioned. it was busy in the breakfast lounge but they never ran out of food. the front desk staff were great in providing directions and even offered umbrellas for the rain. I would recommend anyone to stay here as it was priced reasonable for he area and a good quiet place to stay. come bed time we were wiped and didn't here any outside noise. we loved the fact you could open the door to gt fresh air into the room

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Joe B, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback. We are so pleased that you and your family were able to enjoy your time in Ottawa and take in some of our sights! We hope that we will have an opportunity to welcome you back in the future. Regards, Andrew Busing Front Office Manager.

"Great value for your money"

5
henriquel945, Toronto, Canada 29/08/2017

Great staff, front desk was very helpful in recommending thing to do in the area, had a great stay. Good location all within walking distance from the parliament of Canada, other Ottawa attraction and good restaurants.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear henriquel945, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing feedback from our guests. We are thrilled that you enjoyed your time in Ottawa and our staff were able to play a part in that. We look forward to welcoming you back in the future. Regards, Andrew Busing Front Office Manager

"Warm welcome, comfortable and clean"

4
Lillette, Rochester, New York 29/08/2017

Hey, the location is great. Near Elgin Street and it was very lively the weekend we visited. We walked to the Notre Dame Cathedral area to catch our "hop-on, hop-off" tour which gave us a comprehensive view of beautiful Ottawa. Our "suite" was like an apartment - spacious, had many conveniences, it was quiet. Lovely. A kettle was sent up to our suite so I could have my tea. Bed was very comfortable and towels were plentiful. The breakfast (that was included) was just okay. I did like the raisin toast, though. Too bad the bowl of chopped fruit was so sugary. Parking in the underground ($21.00/night) was the better option vs. public parking on O'Connor Street that was too busy with foot traffic and vehicles zooming by. Would definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Lillette, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are so pleased that you enjoyed your stay and the lively downtown atmosphere! It seems like you were able to take in all the sights and sounds that Ottawa has to offer! We look forward to welcoming you back in the future. Regards, Andrew Busing Front Office Manager.

"Terrific stay overall"

5
leenie02, Waterloo, Canada 24/08/2017

Room was spacious, clean and comfortable. Staff members were extremely helpful and provided great tips on local attractions. The included breakfast was very good and certainly convenient. Parking offered on site.

"Great Location"

4
Jonathan M, Brampton, Canada 24/08/2017

Very good hotel and the location is fantastic. Staff was very friendly and helpful. Rooms were clean and well decorated. Location is great for hitting all the downtown tourist spots within walking distance. Breakfast was good with a hot buffet.

"Very decent hotel"

4
XOEuOX, Toronto, Canada 23/08/2017

Location not bad, breakfast was included, room is very clean, all their staffs are very polite, I pre-pay for 2 nights, there was some family emergency back home, can't stay the second night, they were so kind and only charged me for the first night. I will definitely go back to this hotel if I am in Ottawa again.

"Great place to stay"

4
User 22/08/2017

We stayed here for a concert. The hotel entrance is clean and modern with marble. Flavoured water and fruit are there for your taking. The room was clean and everything was in working order. In the kitchenette part was a key rig with 4 k-cups, sugar and we got cream from the kitchen, mini fridge(one of the tall and wider ones), glasses, wine glasses, silverwear, plates, kitchen sink, recycle and garbage can, there is a safe in the full length closet, queen bed, mattress and pillows were comfortable. The bathroom has a hairdryer with 2 large white towels, faceclothes, bath mat and hand towels. There is Kleenex box with shampoo, conditioner sample. You can ask the maid for whatever and she can get it for you. It was a great stay for two nights, highly recommend

"Great stay"

4
V9166ZVnicoler, Coldwater, Canada 22/08/2017

The rooms were large, clean, and well decorated. The hotel is very close to Elgin St (bars and restaurants), Highway 417, and Nature museum. The front desk staff were very friendly and helpful with recommendations for site seeing. Internet is slow.

"High quality Hotel"

4
alittleflower, sherwood park, AB 17/08/2017

We enjoyed our stay in this lovely hotel. Only complaint that I can think of is that we were not there long enough to really enjoy the beautiful suite. Thie bed was the most comfortable that I have ever slept in! It is a bit of a walk into downtown. Not bad for one day but would be too much if you were staying for several days. You can take the bus if necessary.

"A fine hotel to stay in."

4
I493XDrichardb, Hamilton, Canada 16/08/2017

The staff are friendly, courteous and have good senses of humour. The hotel is neat and clean and very pleasant. Within short walking distances are great places to eat. I would recommend staying here.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 1493XDrichardb, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate your feedback that our guests provide to us. We are thrilled to hear that you enjoyed your stay and found our staff to be friendly, courteous with a good sense of humour. We appreciate your recommendations and look forward to seeing you again soon! Regards, Andrew Busing Front Office Manager.

"2017 August Stay"

5
PaulandJoanne_10, Manchester, England 15/08/2017

Back to this hotel after a year and this makes it our fourth visit to his hotel. This time we were in room 613, which is a room with the bed, kitchen etc in one room, and we really wanted one where the bedroom is separate; but as I was using points for this stay it seems this was the room we could only have. the room overlooks the corner of O'Connor Street and Gladstone Avenue. The room was it top class condition with no faults whatsoever. The only snag, again was the breakfast. It has not improved since 2015, and we did not use it after the first 'meal'. The choice was good, but the hot food was more luke warm, the omelette was unpalatable, and things were not so organized that you could find things easy, one had to ask, such as plates, knives and forks. But still we like this hotel, all it needs to do is improve its breakfast. It is in a good spot as it is close by some good eating places on both bank Street and Elgin Street. Staff were good. Even booked me another B.W. hotel in Niagara falls as we had to alter our travel plans. Will use this hotel again, but will skip breakfast unless it improves.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear PaulandJoanne_10, Thank you very much for taking the time to share your review on Trip Advisor and for being our guest for the 4th time! We very much appreciate your loyalty and enjoy when our guests stay with us time after time! I'm sorry to hear about the state of your breakfast experience. Rest assured that it is not common place and I have reviewed your comments with our Food and Beverage manager for his follow up. Thank you again for your kind review and for staying with us. We'll see you again soon. Regards, Andrew Busing Front Office Manager

"Welcoming"

5
User 14/08/2017

The stay was excellent but some of the breakfast foods were under cooked. Overall the room experience was fantastic. The location has on site underground parking but bigger vehicles may have issues maneuvering the tight spots. There is outdoor parking a block away. It is very close to museums and the downtown nightlife.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear sharonhY1067WS, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are sorry to hear that some of the food at breakfast that you experienced was under cooked. Rest assured that that is not a common occurrence and I have informed our Food and Beverage Manager for his review. However I am happy that you enjoyed your room experience and were able to navigate the parking. We hope to welcome you again soon. Thanks for staying with us. Regards, Andrew Busing Front Office Manager.

"Would stay there again!"

5
John M, Toronto, Canada 14/08/2017

This hotel is in a good location - within walking distance to Parliament Hill. It has easy access to the highway getting into and out of Ottawa. The room was a very good size and breakfast was varied.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear John M, Thank you for taking the time to share a review on Trip Advisor. We appreciate your feedback and are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next trip to Ottawa. Regards, Andrew Busing Front Office Manager.

"Clean, excellent breakfast*, very reasonable rates"

4
User 10/08/2017

Overall we had a good experience at this location. The location is near Carlton University and thus very convenient for visiting the campus (be sure to ask your Carlton U. host for a possible special rate -- depends on the purpose of the trip). The room and bathroom were very clean. The breakfast option was excellent compared to other breakfast options in inexpensive hotels. My reservation and incidentally check out was with a young lady named Ms. Jessica. She was very polite, professional, and friendly. Because of her, I'd strongly recommend the hotel. Be aware: if you will be driving, the hotel has a daily $20 parking charge.

"Very Nice Hotel; Friendly Staff"

4
934hopem, Burlington, Canada 10/08/2017

Good location. Hotel very clean and modern. Breakfast selection was good and very tasty. Protein not just carbs! Our suite was very nice with one problem...the A/C was very loud and kept us awake at night.

"Walk to Parliament and Byward Market"

4
Pia S, Barrie, Canada 09/08/2017

We stayed 3 nights at this hotel. We were offered a free room upgrade to a King Suite - we declined it because their were 4 of us and it was hard to fit a cot into the room. The King bed is huge. Otherwise, the Queen Suite was perfect. We had a Queen bed in the bedroom and a cot and a sofa-bed in the living room. The Suite comes with a microwave, fridge and sink. The cupboard has cutlery and dishes/glasses/mugs. Fresh towels and a sparkling clean room after each room cleaning. The room was a bit tired looking, but it was comfortable and very quiet. The walk to Parliament is about 20 minutes and Byward Market is past parliament. We were there for Canada 150 and took in many sights and special events. Remember, though, you are not beside Parliament - you have to exert a bit of energy to get there. The neighborhood is alive and bustling. You are close to great restaurants and attractions. Wear comfortable shoes for the walk. The only downfall is that the outdoor parking is a couple of blocks away. It is $12/night. Not costly - but not convenient, either. The underground is $20.00, but tight if you have an SUV or truck. Breakfast was fresh and they had plenty. Even though it was busy the hot plates were kept stocked. It was nice to have a complimentary breakfast and then be free to start your day. Front desk staff are very accommodating and helpful. They strive to make your stay a comfortable one. If you want a secure, clean and convenient hotel - would recommend this Best Western. Plus, they are doing their best to put Green Practice to use.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Pia S, I would like to thank you very much for your thorough review of your recent stay during the Canada 150 festivities! We are so pleased that you were able to take part in these exciting and unique events for our Nation's history. I'm sure that many other travelers will enjoy reading your review as it is so accurately detailed and will allow them to make a very informed decision when considering to stay at the Best Western Plus Ottawa Downtown Suites. We hope that you will come back and see us again soon. We'd love to have you back! Regards, Andrew Busing Front Office Manager.

"Spacious and Central"

4
Shane C, Toronto 09/08/2017

Spent three nights at the hotel in a King Suite. It was very roomy and comfortable and the staff were always cheerful and helpful. Very close to the Natural History Museum and the Glebe and an easy 15 minute walk to Parliament Hill. Great breakfast!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Shane C, We are so glad that you enjoyed your 3 nights stay in our hotel! Thank you for sharing a review on Trip Advisor. It sounds like you were able to explore our local attractions and neighborhood! We look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"spacious clean hotel"

5
User 09/08/2017

Best Weston Ottawa Downtown plus suite is at very convenient location. It room is very spacious, clean and facility quality is very good. Breakfast is very good. Environment is quiet during night sleep. Staff is friendly and helpful.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Paula l, We are so pleased that you enjoyed your stay and our location. Thank you for taking the time to share a review. We look forward to welcoming you back soon. Regards, Andrew Busing Front Office Manager.

"Excellent hotel"

5
ArtamW, Toronto, Canada 02/08/2017

We stayed in one of the suites for 3 nights. The hotel staff was friendly and helpful. The room was in excellent condition; very clean, tidy and quiet. The bed was comfortable. Breakfasts were tasty and the underground parking was convenient. The hotel is also in a great location; it is a few minute walk to the museum of nature and it is close to all the downtown attractions.

"A very good choice in Ottawa"

5
Jorge A, Chiclana de la Frontera, Spain 02/08/2017

This is a very comfortable and great hotel in Ottawa. As I said before, the rooms were clean and comfortable. Besides, the rooms are very big so you have a lot of space to place your luggage. The staff are very friendly and they can provide you extra information to visit the most important places in Canada's capital. The hotel is not far from the city centre. If you go on foot, your walk will take 10 minutes more or less.

"Great Hotel"

4
William T, Toronto, Canada 01/08/2017

We stayed here for 4 nights, as we wanted to visit Ottawa and see the La Machine. Very quiet, comfortable and clean hotel rooms, with nice amenities such as microwave and dishes. It is about a 20 - 30 minute walk up to the Parliament Hill and Sparks Street areas, but his was much better than driving up there and then being stuck in traffic. The continental breakfast was a great addition, with plenty of selection to start the day.

Subiedrewott, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear William T, Thank you very much for your review. We are so thrilled that you enjoyed your time with us and were able to take in La Machine! What an event!! We hope that you will have a chance to stay with us again soon. Regards, Andrew Busing Front Office Manager

"Excellent stay"

5
Chris M, Halifax, Canada 01/08/2017

We stayed 3 nights at this hotel and found the hotel and staff to be excellent. It was our 10th wedding anniversary and in our room we found two Canada 150 coffee mugs and a very nicely written card of congratulations... a very nice touch that we found at no other hotel we stayed at during our two week road trip. We were also upgraded to a larger room for free. The included breakfast is decent and our room was clean, comfortable, with nice a kitchen area. It also has a coin operated laundry which we badly needed :D The hotel is a 30 minute walk from parliament but through some nice neighbourhoods. O'Connor St. doesn't have any shops on it but if you go one street over there're restaurants and shops practically all the way up to parliament. I'd definitely stay here again and once again thank the staff at the hotel for such a warm welcome.

Subiedrewott, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Hello Chris M, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are so thrilled to hear that you enjoyed your time with us and Congratulations on your 10th wedding anniversary! We hope that you will get to enjoy another stay with us very soon. Regards, Andrew Busing Front Office Manager

"Great hotel"

5
Brookiecreativegirl, Austin, Texas 01/08/2017

We stayed here for two nights and had two rooms. The beds are amazing, the bathrooms have fans and night lights. They have a pillow menu. The only drawback was breakfast was very crowded. The parking is easy and only $20.

Subiedrewott, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Brookiecreativegirl, Thank you very much for your review and for staying with us! We truly appreciate hearing feedback from all of our guests. We are thrilled that you enjoyed your suite, breakfast and even our pillow menu. Were sorry about the crowded breakfast but I guess it's just so good that everyone wants a share! We hope to see you again soon on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager.

"Nice Hotel"

4
Ativ01, Albuquerque, New Mexico 24/07/2017

Looked for several places to stay and found this hotel. We had a nice stay here, room was very clean, had a fridge, ac worked very well. They have a good breakfast, great location. Staff was also very nice.

"Best, Best Western"

5
larrybB441WJ, Guelph, Canada 24/07/2017

large clean rooms, good location, helpful staff, good breakfast, comfortable beds. I would stay here again. The only downside was the $20,00 per night on sight parking charge but you could use an off site location for $12.00 per night.

"Excellent hotel in a perfect location."

5
kjmorgan2017, Calgary, Canada 23/07/2017

I recommend this hotel. This hotel is in the perfect location to walk to restaurants, pubs and tourist attractions. It was great to park my car in the underground hotel parking and be able to walk around Ottawa. The rooms are clean and inviting. The beds are comfy. There was a delicious variety of hot and cold foods provided in the complimentary breakfast. The staff was friendly, knowledgeable and courteous.

"Junior Suite"

5
429teresitam, Miami, United States 23/07/2017

We were very glad for the convenience of a small apartment, a living room with a sofa bed, a bedroom and a full equipped kitchenette. Because we were 2 friends, we were very comfortable with that independence to sleep without any disturbance.

"Won't Disappoint"

5
Debra B, London, Canada 22/07/2017

We just returned from a 5 night stay at the Best Western Ottawa Suites and thoroughly enjoyed this hotel. The location is awesome, a 20 min walk downtown and surrounded by eateries on adjacent streets. The building has retained it's old stone brick exterior, which is so beautiful about Ottawa.The inside has been modernized and although not large, has a good size check in and quaint lobby. The check in was fast and efficient with the friendliest staff. We stayed in a suite, which was spacious, comfortable and clean. Our maid (Jill)did a terrific job each day and you could even see that the furniture was vacuumed. Our friends stayed in a regular room but also commented on how great their room was. The breakfast which is included is definitely more than a continental breakfast. Fantastic choices. Apparently the head manager is sealaic and so they offer, gluten free and sealaic options. The staff were all so friendly and helpful. No complaints at all. Our only disappointment would be the extra $20.93 parking charge each day. I think it was high and to not even use our vechile and get hit with a $118.00 charge was very disappointing. I'm sure all hotels are the same but it seems like a high amount to pay on top of your hotel bill.

"Close to everything"

5
Susan A, Barrie, Canada 20/07/2017

Hotel was easy to find, room ready upon arrival, no pool so I was dispointed but breakfast was awsome and made up for it. Underground parking was a little pricey but well organized. Staff was very friendly and hotel is close to all museums and parliment.

"Good location, all the comforts and friendly staff."

5
Robert_Gaiero, St. Catharines, Canada 20/07/2017

We are two seniors and came to visit our son for a 3 day stay. The hotel is conveniently located not far from the Parliament buildings. The staff was very attentive to every request and was very welcoming. The breakfast included offered lots of choice and kids or seniors could satisfy themselves. The use of paper plates for us was a negative and obviously a choice to cut down expenses; however, real plates makes a better experience. Having traveled a lot through the years, this was a first for us. Comfortable bed, room a good size, wifi worked well in room. We will return there for our next stay for sure.

"Really enjoyable time"

5
William M, St. Catharines, Canada 19/07/2017

This hotel is situated in area close to Parliament hill. The staff are very good and helpful. The breakfast in morning is well stocked and much variety. Get there early fills up around 8.00am. Rooms spacious, very clean, beds very comfortable. Parking is underground at $20 a day but well worth in for a town with limited parking. Great stay would stay again. Many Restaurants only a couple of blocks away.

"Nice hotel with spacious rooms"

5
User 19/07/2017

We have spent just one night here for a quick visit to the Capital region, including Parliament Hill (just 1.2 km north) and Rideau Hall (by bike or car). The room was spacious with the second bed for the kids being a sofa-bed in the sitting area, separated from the bedroom. The bathroom was also big and there was a kitchenette with fridge, microwave and sink. Everything was clean and spotless. The breakfast included wad quite good with also a quite varied menu. Overall a good stay.

"Pleasant stay. Very pleasant and helpful staff."

4
Z6619CYpatriciad, Burlington, Ontario, Canada 18/07/2017

Very much enjoyed our 2 night stay. Convenient location. Within comfortable walking distance to all major attractions. Hotel is very clean and helpfulness of staff enhanced our stay. Would definitely stay here again the next time we are in Ottawa.

"Exceptionally clean, great service, good location"

5
hatboyca, St. Albert, Canada 13/07/2017

We had been on the road for close to two weeks and this hotel was the best place we stayed to that point, by a substantial margin. The hotel is exceptionally clean. The rooms are very clean, as you would expect, and the high level of cleanliness carries on throughout the hotel, including the breakfast area and reception. The service was great and the reception staff are very friendly, welcoming and helpful. They were very professional and knowledgable, answering all our questions about the hotel and providing us with great advice about what to see in the area. The hotel is in a really good area in Ottawa, just a few minutes walk to the pubs on Elgin and the shops and restaurants in Glebe. It is next to other attractions like the Natural History Museum and the Rideau canal The underground parking is very convenient.

"Very helpful and knowledgeable staff."

5
User 13/07/2017

Clean, up to date, well-designed suite, near restaurants and 20 minute walk or inexpensive Uber ride to Parliament, fabulous museum, canal and river rides. The staff was knowledgeable and experienced providing help and advice to us and other guests. Note thet we had 3 adults in a suite with no difficulty.

"Redblacks Football game"

5
User 12/07/2017

This is our second time staying here. It's a nice place within walking distance to many downtown sites. We picked this place because it is the closest hotel to Landsdowne park/TD Place. We decided to stay here overnight even though we live just outside of Ottawa. We took our bikes with us and biked from the hotel over to the Mosaicanada150 at the Jacques Cartier Park in Gatineau. Which is a must see. We also took in events in the market and rode our bikes around parliment hill. There is so much to do in Ottawa and this hotel is ideally situated to take in all Ottawa has to offer. We are staying here for the Grey Cup. Can't wait....

"Great hotel - in a star rating system, we call it a high-end 3-star."

4
E B, Toronto, Canada 12/07/2017

My husband and I are spoiled -- we often stay in 4 and sometimes 5 star hotels. But we have no qualms about staying in Best Western Plus hotels. This Ottawa hotel had amazing front desk staff. I think they actually enjoy helping customers. If they don't, they had me fooled! Very clean room, pristine bathroom counter area. Jacuzzi bathtub was spotless. We slept well on the king bed. A thoughtful touch is the extra box of tissues -- you can take one to the bedroom area. Kitchenette had the dishes we needed. The breakfast has something for everyone, including an outdoor eating area (no view, but nice air and sunshine). We are good walkers, and have good walking shoes, so we walked everywhere -- found free street parking for the weekend right across the street, and just left the car there the whole weekend. Parliament Hill is roughly 1.5 kilometres away (15-25 minute walk, depending on pace). A great stay -- we were delighted with the whole trip.

"Favourite place to stay in Ottawa"

5
Tim S, Port Perry, Canada 11/07/2017

Always a pleasure to stay here. The staff are very helpful and the breakfast is good. The extra bedroom makes this a very practical option for families. EV charging very much appreciated, makes the trip possible.

"Spotlessly clean, great condition, great location"

5
smallworld0, Montreal, Quebec 06/07/2017

They really do take care of this hotel, everything is in great shape. There are few if any hotels in this area, which is an interesting choice for access to new bar/restaurant areas. It's nice to stay in a residential area also.

"Canada Day 150 Visit"

5
rosslake, Toronto 06/07/2017

The Best Western Plus Ottawa downtown suites really knows about listening to their customers!! We stayed here for the Canada 150 celebrations. I asked the front desk what time the complimentary breakfast would start and was told 7:30 a.m. Because everyone was in Ottawa to be on Parliament Hill for the Canada 150 celebrations as early as possible, breakfast at 7:30 a.m didn't cut it. People needed to be on the Hill as early as possible. I raised this issue with the front desk, who immediately jumped on it, called in extra staff and arranged to open for breakfast at 6:45 a.m. They actually opened breakfast at 6:30. The moral of the story? It would have been easier for them to shrug it off and say" sorry", but they rose to the challenge and rallied the troops to deliver for it's clients. In addition, the complimentary breakfast was very good, the hotel location is perfect for getting around the city and walking distance to good restaurants, but above all, the staff genuinely seem to love working there and share the same sense of customer service. Well done Best Western!!

"Great stay during a busy Canada Day Celebration"

5
User 06/07/2017

The best thing about this hotel was the service. It was outstanding considering how busy they must have been. They opened up the free continental breakfast an hour earlier because they knew people would be up early for Canada Day celebrations. The parking garage was useful, but the stalls are extremely tight to get in and out of. We paid a premium cost for each night because it was Canada Day, so I can't say the value any other time.

"Our stay June 30th to July 3rd 2017"

5
Raymond E, Fredericton, Canada 06/07/2017

Our stay at the Best Western Plus Downtown Suites Ottawa was nothing but exceptional. The Front end Team went above our expectations with their courtesy and kindness making sure all our needs were attended to. The hotel was very clean and the breakfast very good.

"Great location, staff, nice rooms"

4
judysJ2158BP, Kitchener, Canada 06/07/2017

The Best Western Plus Ottawa is very clean, updated, full breakfast included. Great location within walking distance to Parliament Hill. Helpful and Friendly staff. Parking on site. Overpriced for the Canada Day weekend, but otherwise affordable.

"Great place to stay"

5
User 27/06/2017

Myself and two friends choose to stay here after spending our weekend camping at the Rockfest music festival in Montebello, QC. We arrived in Ottawa around 10:30 a.m. and we called the hotel to see when check-in time was. We were told that check-in is at 3:00 p.m., but they had a room available so we could check in now. Needless to say, after a weekend of camping, we were tired, dirty and in need of a place to rest and freshen up. The ability to check in 4 hours early at no extra charge really made our last full day of vacation an awesome one. I loved everything about this place. The staff were great, the rooms were lovely, the free breakfast was fantastic. We were very happy with the location as we were only a 25-minute walk to parliament hill and only a 4-minute walk to Elgin Street, where there were plenty of great bars and restaurants. I look forward to returning to Ottawa and I will most definitely be staying here.

"Awesome place to stay"

5
anandk847, Ottawa, Canada 26/06/2017

I am a frequent at this Hotel, its relatedly cheap and comfortable. At 80/day I stayed for almost 3 months all week in Ottawa, CA and I loved it. I definitely recommend it. The rooms have it all including kitchen stuff. Go for it!

"Great central place to stay in Ottawa"

5
User 26/06/2017

Staff are wonderful, and a decent breakfast. Rooms are great. The location is great, easy access for walking. Parking a little expensive. I stay here for business all the time. But I see lots of tourists, and breakfast is good for children also.

"bwottawa"

5
Edward F, Bradford 23/06/2017

great suites not cheap you pay for what you get close to attractions 20-30 min walk to parliment hill but construction for the next 20 years more than perfect size for a couple we would stay there again

"Loved the location!"

5
WowWow53, Ontario 22/06/2017

The room was spacious and very clean, good linens, nice view. Breakfast was adequate. Very easy to walk to downtown, 20 min. Close to many restaurants on Ellgin St. Very close to the Museum of Nature.

"Location, location"

4
lauracX8494GU, Vancouver, Canada 22/06/2017

Although a little outside of the downtown area, the hotel is a 20 minute walk along the Rideau Canal to downtown or The Glebe. Lots of amenities on Bank and Elgin. Very helpful staff, rooms are comfortable, as are the beds. We regularly stay at this hotel when in Ottawa.

"leisure"

5
User 21/06/2017

Upon arriving at this establishment, we were impressed with the friendly staff. Explained about the 3 options for parking. Their own underground lot for $20, a parking lot spot for $12 (this was 4 blocks away) or chance free street parking. Room was very, very nice. Plenty of space and nice thick towels. Breakfast had indoor or outdoor seating. Good variety. Very clean. Would stay here again.

"Needs improvement but still a good option"

4
User 20/06/2017

There's almost always room for improvement everywhere you go. Overall it is a good hotel and is in a good area of town We had 4 rooms in total. One of which was a king suite and the others where doubles. My family stayed there many times before and they noticed the breakfast was less plentiful than usual. It used to have cheeses for example and some cold cuts however this weekend it was lacking. The internet isn't as fast as you would want or need it to be either. The location is good for downtown but it is very hard to get in and out with your car as it's on a corner of a one way street and the pickup and drop off area is tight. Getting into the parking requires a room key but how are you supposed to unload and check in and then take your car down to the tight underground parking?? The king bed was definitely not a king bed and should not be advertised as such. The hotel is old I understand but if you are going to renovate you need to go all out or not at all. There were cracks in the ceiling and the overall finish wasn't really "newly renovated" Again I'm not putting down the hotel just stating the facts which the hotel can use to build upon and become better and better. Customer service was great minus the king size bed situation Also they have fast check in and check out.

"Anniversary trip to Ottawa"

3
User 19/06/2017

Centrally located, however not close enough to walk to the Parliament buildings area. Very close to Elgin street and some good restaurants within walking distance and around the corner from the Canadian Museum of Nature. Indoor parking was a little difficult as we had a Ford pick-up and we actually smacked the top into a ceiling fan. Not too pleased about that - the signage was not that great. Overall the Hotel is clean, the room was nice and clean. The breakfast in the morning was very good; way better than your average continental breakfast.

"Repeat customer!"

5
dgwall84, Perth, Ontario 13/06/2017

From check in to check out I have always been treated perfect...I stay at this Best Western about 10-12 times a year and they have never failed to please me. I would recommend this hotel for either a quick stay over or an extended visit.

"Very nice hotel"

5
juliebK1584AI, Montreal, Canada 08/06/2017

This is my usual hotel when I go to Ottawa for work. The staff, the rooms, the services everything is very good. I would also choose this hotel for a personal or family trip. Close to many restaurants and a 15-20 minute walk to the main attractions of the city.

"Doors Open 2017"

5
User 08/06/2017

Just visited the big O for Doors Open 2017 and this hotel was central to everything we wanted to do. The room that we had, included a separate bedroom and pullout sofa that accommodated our family of 4 nicely. The refrigerator and kitchenette area were handy to have, with the room in general being clean and well maintained. I would complain a bit about the wifi quality and connectivity but it is pretty much the average based on previous hotel experiences. The underground parking lot is an extra $20+ per night but seemed worth it for the convenience. I would stay here again on the next visit.

"Pleasantly surprised"

5
Raycub, Fredericton, Canada 08/06/2017

I stayed for five nights during a convention and thoroughly enjoyed the accommodations: spacious suites, comfortable bed, kitchen facilities, clean and quiet. Staff was courteous and helpful. Close to so many great tourist attractions. Would definitely stay again.

"Mediocre"

3
alexmprieur, Calgary, Canada 07/06/2017

This hotel is in a good central location, however, the rooms desperately need updating/ renovating, especially when considering the price. They are a decent size but again, renovation is needed. Service was friendly enough but breakfast was too early... 10:30 am it ENDS on *weekends*. Sheets are scratchy. They also charge $21.00 a day for parking! Lots of counter space in bathrooms and good water pressure. Decent but one can do better...

"Great Location without the downtown noise"

4
limamaritza, Toronto, Canada 07/06/2017

Great location in the middle of everything yet not right in the busy downtown. Walking distance to the canal, Elgin St, Glebe, Lansdowne, Market and Parliament. I loved the proximity to grocery, lcbo, restaurants.

"Clean, quiet and comfortable."

4
ArloBeagleMom, Windsor, Vermont 01/06/2017

A friend and I stayed here to visit local friends. The room was clean; the mattress was excellent; linens were very nice; and the bathroom was clean and the right size. Originally we were given a room that hadn't been cleaned, so we moved to a different floor. Everyone was apologetic and oozed excellent customer service. I used the exercise equipment once in the night. It was on the top floor in a corner with no other people around. I'm used to exercise rooms being somewhere near staff, but I stayed for an hour. I loaded pictures up during the day of the room. I wanted to use the sauna, but I ran out of time. No pool here, but I love saunas. The breakfast buffet has enough of everything to make everyone happy. On Saturday and Sunday, it was open half-hour before the posted hours on the door. There is also a place off the front desk to purchase snacks and beverages. The Nature Museum is one block around the corner. We parked in the underground garage.

"Enjoyed stay; Better-than-average room; great location"

4
KENT P, GUELPH 01/06/2017

Booked regular room but we were given a 2-room suite so that upped my rating! Staff all very friendly and helpful. Location - easy to get to from Hwy 417. However Bank street and Eglin easy walking to great shops and restaurants. Buses provided convenient access to sites like Parliament Hill, National Gallery, Bytown. Parking available at hotel - $20/day - tight access and spaces - need driving skills! - but we just parked and left the car there for our entire stay. Breakfast included - but they could do better environmentally - paper plates and plastic cutlery :( Major complaint: the TV feed was problematic - freezes, dropouts, especially bad during the Hockey game - frustrating when watching overtime playoff final!

"Wonderful stay"

5
Charlie H, Kingston, Canada 30/05/2017

My girlfriend and I spent the night here and it was such a nice and great hotel. My room came with a living room with a bedroom. The bathtub had nice jets in them which was a bonus, Very soft bed with an exercise room, sauna both on the 8th floor and an excellent free breakfast in the morning from 6:30 to 9:30

"A step away from town in nice neighborhood"

4
Greg And Shelly D, Whistler, BC, Canada 30/05/2017

Excellent staff, breakfast basic but good choices and all quality. Room basic but clean and comfortable. Lobby bright and staff welcoming and informative. Nice to stay outside of the downtown area, and walkable to the Glebe and Rideau. Good value.

"Comfortable, clean and friendly"

4
George L, Montreal, Canada 29/05/2017

We had a room with two queen beds as the suites were sold out when we booked. We asked for a quiet room and were very satisfied with the room and it's location. The beds were comfortable and the room was more than adequate. The included breakfast had a variety of hot and cold choices, much better than the typical breakfast that is included with a hotel room. The very staff at the front desk were very friendly and obliging.

"The friendliest hotel"

5
Wilfred B, Whitby 25/05/2017

We definitely would choose this hotel again. We were in Ottawa for a wedding at the time of the Tulip Festival. The hotel is ideally placed for so much: Parliament Hill, Byward Market, Dow's Lake, the Nature Museum. The weather and the tulips cooperated. It was great to set out each day after a very good breakfast to walk to different locations. The staff throughout the hotel were the friendliest, happiest people I have met working in a hotel and I have travelled the world. The room was more than we needed and the bed was the usual comfortable Best Western standard.

"Conveniently located"

4
User 25/05/2017

Best location away from crowd. Especially near to Tulip festival attractions. The Continental free breakfast was great and excellent service by the hotel staff. Will be back here next time God willing.

"Great value and service"

5
599marilynp, winnipeg, Canada 18/05/2017

Clean and quiet, great place to work from when necessary. This location is a decent walk away from Parliament Hill but very close to the night life on Elgin Street. I always enjoy my stay and I love the bed!

"Good service, good location, clean rooms"

4
nagibtajdin, Montreal, Canada 16/05/2017

The management is very efficient in correcting any flaws you may find. We were there 3 nights for a seminar, the place is near the highway. Breakfast was not included but the restaurant has reasonable prices and food is tasty. We loved it!

"Great location and helpful desk staff."

5
S Jamie G, Wellesley, Canada 14/05/2017

We stayed at this location so we could walk to most of the events we wanted to see in February. We walked to the Parliament Buildings, the Rideau Canal for skating, to see the Ice Sculptures and to local restaurants. The staff at the front desk were very helpful at giving directions and suggestions to us.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear S Jamie G, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate hearing your feedback. We are so happy to hear that our staff were helpful with providing directions and you were able to explore the sights. We hope that you enjoyed Winterlude and we look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"A great find!"

4
TeaJay25, New Jersey 10/05/2017

We stayed here for 1 week and had a great time! The only problem we had was that there was no consistency for the housekeeping service.Some days the room was clean and refilled, but some days it wasn't.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear TeaJay25, Thank you very much for taking the time to provide us with feedback regarding your recent stay with us. We always appreciate what our guests have to say. We're happy to hear that you enjoyed your stay. We're sorry to hear about the inconsistencies with your housekeeping service. I have shared your comments with our Executive Housekeeper so that he may review with his team. Please rest assured that this is not common place. We hope that we will have an opportunity to welcome you back soon. Regards, Andrew Busing Front Office Manager

"Would definitely stay there again."

5
User 10/05/2017

Comfortable, clean, quiet room. Decent continental breakfast included. Very friendly and accommodating front desk staff. Good indoor parking at a reasonable price. Good price for a good room (especially after the seniors' discount.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Stanley M, Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate it. We always welcome feedback from our guests. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Regards, Andrew Busing Front Office Manager

"Great hotel!"

5
wanderingwhit, Montreal 08/05/2017

Wonderful service and rooms. -clean -delicious breakfast, lots of choice and good quality food -clean common areas -helpful frontdesk staff -comfortable bed -quiet -decent internet access -central, nicely located

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear wanderingwhilt, Thank you very much for taking the time to share are review with us on Trip Advisor. We truly appreciate hearing feedback from our guests. We are thrilled that you enjoyed your room breakfast and the common areas. We look forward to welcoming you back on your next trip to Ottawa! Regards, Andrew Busing Front Office Manager

"Excellent stay"

5
Photunix, London 07/05/2017

The room is clean and spacious. The hotel offers a good range of selection of its complimentary breakfast. The hotel locates in downtown Ottawa within walking distances to shops and restaurants. The staffs are friendly and helpful.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Photunix, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate you taking the time to share your feedback. I'm thrilled to hear that you enjoyed your breakfast experience. We hope that you will come back and see us again soon. Regards, Andrew Busing Front Office Manager

"Ottawa Hotel"

5
User 07/05/2017

This is our go to hotel in Ottawa. It is centrally located and the rooms (which are suites) are clean and modern. The staff are always friendly and helpful. The breakfast also serves hot items (such as a simple cheese omelette and protein) which is very much appreciated as not all people want cereal and bread.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Sheila V, We are so happy to hear that you enjoyed your stay with great, friendly staff interactions. Thank you for taking the time to share a review. We truly appreciate hearing your feedback. We hope that you will join us again soon. Regards, Andrew Busing Front Office Manager

"Nice appearance, clean and comfortable"

4
686laurelc, Terrace, Canada 04/05/2017

I would certainly return to this BW. The rooms were clean, comfortable and up to date. The location was also convenient. Even the underground parking garage was clean, well lit and very acceptable in appearance.

"Great location, welcome and hospitality"

5
MMGohier, Montreal, Canada 03/05/2017

My husband and I were recently in Ottawa to attend my brother's funeral. He died unexpectedly so this was a very trying time. The hotel staff were extremely professionnal and helpful for our booking and during our stay. The executive suite provided was impeccable and provided a restfull and quiet environment which we greatly appreciated. This is our 2nd stay at this hotel and we highly recommend it.

"Nice dark room with comfy bed"

5
jeno66, Chilliwack, Canada 03/05/2017

This is the second time we have stayed in this hotel while we visited family in the area. We are able to walk everywhere that we need to be. We used the underground parking this visit (on previous visit we did not have a rental car) Parking was convenient as there were quiet a few wet days on our visit. It was very quiet...for being on a busy street!

"Girls night out"

4
Brandy_Josh, Chelsea, Canada 02/05/2017

Thank you for a wonderful, spacious, clean room! Love the bedroom seperate from main area and who knew a pull out couch could be comfortable??! It really is! Thick foam mattress!! Breakfast was catered but very nice selection. Will be back for sure. Brandy.

"Ottawa"

5
797janetu, Pickering, Canada 01/05/2017

This is a great location. Two minute walk to nature museum. Hotel was very clean, and rooms were well-equipped and nicely decorated. Beds were comfortable. We were surprised to learn on arrive that parking is $21/day. There is no restaurant or café in the hotel. They offer buffet breakfast every morning which was fine.

"Great place to stay in Ottawa"

4
User 27/04/2017

Recently visited Ottawa and stayed here. The hotel was within walking distance of downtown Ottawa. It was a pleasant 15 minute walk to the hill. The staff were friendly and very helpful. The hotel was relatively new and quite clean. There was an option to park off the hotel site which was cheaper than the underground parking. Highly recommended place to stay.

"Great location and friendly staff"

5
Tammy M, Qualicum Beach, Canada 26/04/2017

Very friendly and helpful staff. Great location close to Elgin Street and Bank Street with numerous restaurants and pubs. Walking distance to museums and attractions. Room was very large, clean and comfortable. Breakfast was fine but coffee was not the greatest. Would stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Tammy M, We appreciate you taking the time to share a review on Trip Advisor. We always appreciate feedback from our guests. We are so pleased to hear that your interactions with our staff were friendly and helpful and that you enjoyed our neighborhood. We look forward to seeing you again on your next visit. Regards, Andrew Busing Front Office Manager

"Always a great stay"

5
K2939QGericv, fredericton, Canada 26/04/2017

Hotel is in a very good spot for my business needs. I like the fact it is close to Bank Street, which has most of the restaurants and services that I require when walking around the area. When located in Ottawa for business I prefer to walk if I can.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear k2939QGericv, Thank you very much for taking the time to share a review on Trip Advisor. We very much appreciate your feedback. We're thrilled that you enjoyed your stay with us and our neighborhood sights. We look forward to welcoming you back again on your next visit to our city. Regards, Andrew Busing Front Office Manager

"Excellent Room and customer service"

5
vinelady812, hillier 26/04/2017

We will very satisfied with our room. It was very clean and comfortable. We will be back to stay at this hotel when we come to Ottawa again. The King Suite was excellent. There are lots of restaurants in the area and also the Natural history museum is right around the corner.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear vinelady812, Thank you for taking the time to share a review on Trip Advisor. We are thrilled that you enjoyed your time with us. We always appreciate hearing from our guests and what they have to tell us. We look forward to seeing you again soon. Thank you for your continued loyalty. Regards, Andrew Busing Front Office Manager.

"Quality Stay for a Reasonable Price"

4
nbmount, Cambridge, Canada 26/04/2017

The service at the front desk was quick and efficient. The room was clean, quiet and comfortable. Great location within easy walking distance of restaurants. This was my first stay but I would definitely stay again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear nbmount, We are thrilled that you enjoyed your stay with us. Thank you for taking the time to provide us with your feedback. We appreciate your loyalty and look forward to seeing you again soon. Regards, Andrew Busing Front Office Manager.

"Great"

5
283jburke, Toronto, Canada 18/04/2017

Perfect place when visiting Ottawa.. Away from the madness but close enough to enjoy it. Great if cycling or walking... lots of restos near by.. Quiet clean and comfortable. Parking: $21 day, free if you have an electric car.

"Family getaway"

5
User 17/04/2017

Spent good Friday until easter Sunday. Booked a room with 2 double beds, were upgraded for free to a suite with a separate bedroom and 2 televisions. Room was spacious and clean. Breakfast buffet was good. Had a good variety to choose from. Was within walking distance of many restaurants on Elgin Street. If you're up for a longer walk you can walk to parliament and also walk across the bridge to Quebec. On Saturday we walked 11 kilometers . Two minute walk to museum of nature. Parked our car Friday and didn't use it again until we were leaving

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Rick Janine G, We are so pleased that we were able to host you and your family over Easter Weekend and the suite you reserved worked well for you. Thank you for taking the time so share your thoughts with us. We always appreciate hearing from our guests. We are thrilled that you were able to explore the sights and sounds of our neighborhood. There's so much to see! We hope that you will join us again soon and look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Wonderful stay, convenient location"

5
MartaKKolodz, Mississauga, Canada 17/04/2017

We had a great 2-night stay here over the Easter weekend. We were greeted by lovely staff, who were always available. The cleaners were absolutely great too, everyone was so friendly and helpful. The room was spotless, warm and beds comfortable. It was a great location, easy access to everything. Breakfast wasn't the best, but it was enough for us. We loved our stay and highly recommend this hotel!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear MartaKKolodz, We are happy to hear that you had a great Easter Weekend stay. Thank you for your generous feedback. It's so heartwarming to hear that our staff interactions with you were friendly and personal. We hope we will have an opportunity to see you again soon. Regards, Andrew Busing Front Office Manager

"Great location"

5
Kathy C, Timmins 17/04/2017

Stay here every time we visit Ottawa, great location close to downtown Starbucks has underground parking. Friendly staff and comfortable rooms. We always get a suite and we feel at home with all the extra space.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Kathy C, We are so thrilled to hear that we are your hotel of choice while visiting Ottawa. Thank you very much for your continued loyalty. We appreciate hearing from you. We look forward to seeing you again! Regards, Andrew Busing Front Office Manager

"Really great"

5
ejnert s, fårevejle 17/04/2017

Room were very good, clean and with a fine view. Staff was very good and very friendly. Also very good helping when needed. The continental breakfast were very OK. The hotel are in a area close to most attractions.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ejnert s, Thank you very much for taking the time to share a review. We appreciate it very much. We are so happy to hear that your interactions with our staff were friendly and that you enjoyed your breakfast experience. We look forward to welcoming you back in the near future. Regards, Andrew Busing Front Office Manager

"Business"

4
iandD3361BW, Guelph, Canada 11/04/2017

The friendly staff and comfortable facilities at Best Western make a stay there a real pleasure. There is also speedy access to the internet which is essential for guests trying to catch up with business matters during their stay. Overall I would rate my stay as excellent.

"Friendly Efficient - Great Value and Location"

5
r0nm0r, Montreal, Canada 09/04/2017

Great mid sized hotel with caring staff andgreat value. Located between downtown and the Glebe, just off the highway. Easy to walk anywhere in the downtown area and all of the attractions and shopping - as well as to all business meetings and the convention centre.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear r0nm0r, Thank you for staying with us and for posting a review on Trip Advisor. We appreciate hearing from our guest and what they have to tell us. I'm so happy to hear that you liked our location and near by attractions. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Our stay was great and very comfortable"

4
TammyC1313, Hamilton, Canada 06/04/2017

The room was not very big as we had 2 double beds which I must say were very comfortable and the pillows were great. We had a small kitchenette which worked out very well having use of the fridge, microwave and coffee maker. The hotel also included breakfast which was; ham, cheese omelettes, hard boiled eggs, fruit salad, lots of bread options and cereal and oatmeal with a lot of toppings plus juice, coffee and apples and bananas to grab and go. It was close to a lot of restaurants and bars but about a 20-30 minute walk to Byward Market which we didn't mind. We will definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear TammyC1313, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are thrilled that you enjoyed your beds and amenities. Nothing beats a good night's sleep! I will be sure to share your breakfast comments with the team. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Best Western Ottawa"

4
835lorit, Waterloo, Canada 01/04/2017

I recently stayed at the Best Western on O'Connor street in Ottawa. Staff were friendly and very helpful, my room was comfortable and quiet and I enjoyed my stay. Bed was quite comfortable and it was nice to have a mini kitchenette in my room.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear 835lorit, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. It's wonderful to hear that our staff were friendly and helpful and that you enjoyed your suite. We look forward to welcoming you back on your next visit. Regards, Andrew Busing Front Office Manager

"Very good stay here"

5
Alan M, Kingston, Canada 29/03/2017

Recently stayed here during a 3 day trip to Ottawa. Check-in - very quick at the front desk Staff - everyone was very friendly and helpful with my requests. Well done everyone. Room - The room was very clean and comfortable. The beds were comfortable to sleep on but realizing this is subjective to individual tastes. The room I stayed in had two double beds, a in room safe, the television had lots of channels, a kitchen counter, with a microwave, sink, small fridge, keurig coffee maker and some keurig coffee pods and tea as well as some dishes. There was also lots of water pressure and lots of hot water even during peak times. Breakfast - also subjective to individual opinions, but I found it was good and more than a typical continental breakfast, with some hot dishes, breads, cereals, juice and coffee. Hot eggs, waffles, sausages were included. Lots of tables to sit at also Location - when I stay in Ottawa, I walk everywhere. Depending on ability of course, about a 20-25 minute walk to Parliament Hill. Also close to lots of restaurants on Elgin St (and other streets also) as well as a nearby grocery store. Museum of Nature is also very close by. I would stay here again and would also recommend to others Great job done by the people who work there.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Alan M, Thank you very much for staying with us and for sharing your feedback on Trip Advisor. We always appreciate hearing from our guests. We were thrilled to hear that your check in was efficient and friendly and you found your room to be clean and comfortable. As you mentioned we are within walking distance to all the major downtown attractions. Thank you for pointing that out. Thank you again for staying with us and we look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

"Perfect for our needs"

5
Zelda1311, Ontario 28/11/2016

Stayed two nights for business meeting purposes. Excellent venue for our group of 30. Kitchenette has everything you need. Breakfast included was fine. Lunch served for meeting was perfect. Variety of restaurants available within walking distance.

"Stayed for a night on a weekend trip"

5
Jim F, Waterloo, Canada 27/11/2016

I stayed here with my mother on a weekend trip to visit and shop. Overall, a very nice hotel. Very comfortable beds, and very quiet rooms (no noise from neighbouring showers, hallway etc). In addition, the room had a sink, dishes, fridge and microwave. Continental breakfast was good, though no waffles. Note that parking is extra (about 20.00) at this location.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Jim F, We are pleased to read that you enjoyed your stay with us. Thank you for taking the time to share a review. We always appreciate hearing from our guests. We hope you found some fantastic places to shop and did not go home empty handed! There are many new and trendy shops in Ottawa! Thank you for staying with us and we hope to welcome you back on your next trip to Ottawa. Regards, Andrew Busing Front Office Manager

"Disappointed this time"

3
lindac768, Hamilton, Canada 27/11/2016

Booked a room for 3. no one told us the bedding for the pull out couch was in the TV stand drawer. Looked in closets and couldnt find it. Shared from bedroom. For the price of this hotel you think front desk would tell you were the bedding is.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear lindac768, Thank you for taking the time to share a review on Trip Advisor. We always appreciate feedback from our guests. We are troubled to know that your recent stay was not a satisfactory one and we're sorry for that. Our staff always try to ensure our guests are fully aware of the amenities in their room and in your case it would seem that we fell short. We hope that this will not deter you from staying again in our hotel and will return to us to allow us to provide you with a more positive experience. Again, we're sorry that this was not a happy stay. Regards, Andrew Busing Front Office Manager

"Location, Price, Clean, Good and Friendly Customer service"

5
ahotaki, Markham, Ontario 25/11/2016

Good Breakfast , Newspaper and friendly environment If you traveling to Ottawa the best Hotel is that The room was very clean and large Everything you need you will find in kitchen Friendly Customer service

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear ahotaki, Thank you for taking the time to share a review on Trip Advisor. We always appreciate feedback from our guests. We are happy that you found our hotel to be a friendly environment and look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"Location, amenities and good breakfast."

4
Linda M, Toronto, Ontario, Canada 24/11/2016

Conveniently located for both highway and downtown access and easy to navigate to/from hotel via streets downtown or highway ramp as this trip entailed various errands at locations requiring distance driving. Hotel check-in fast and efficient with prepay option selected for competitive pricing. Hotel is very close to many great restaurants along Elgin and included abundant and varied breakfast including omelettes, ham and waffles along with regular continental fare. Double standard room was comfortable with convenience of microwave and fridge, dishes and sink but no eating table - useful for snacks and food storage not food prep like full suites provide.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Linda M, We are happy to hear that you enjoyed our Best Western Plus Ottawa Downtown Suites! Thank you for taking the time to share your review on Trip Advisor. Your thorough review will allow future guests to make an informed decision when they are considering Ottawa and our hotel as a destination. We are thrilled to know that you were provided with a fast, friendly and efficient check in and were able to make use of our well-equipped Suites and explore our great city. We hope that you will be able to come back and visit our hotel again in the near future. Hopefully in 2017 when Canada celebrates their 150th Birthday! Regards, Andrew Busing Front Office Manager.

"Comfortable well equipped rooms."

4
owlion, Gananoque, Canada 21/11/2016

Pleasant staff at check in, room was quite roomy and comfortable. The little kitchenette was very well equipped. I had a bit of difficulty figuring out how to get into the parking, and crossing the bike lane is rather risky.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear owlion, Thank you for taking the time to share a review on Trip Advisor. We appreciate all that our guests have to tell us. We're happy to hear that you enjoyed your stay in your suite and you enjoyed the amenities it offered. We're sorry about the challenges you faced accessing the parking. Our staff will always do their best to mitigate any issues resulting from crossing the bike lane. We hope to welcome you back on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Excellent"

4
User 20/11/2016

Arrived early and got a complimentary upgrade to a King Suite.(mostly because I'm a rewards member) Room was clean, comfortable and spacious. Loved the jet tub. Staff was very friendly and helpful. Breakfast was good and filling. Great location close to restaurants. Overall great experience and will definitely being staying again

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Denise M, Thank you for being a loyal Best Western Rewards member and it was our pleasure to be able to provide you with an upgrade during your stay. Thank you as well for taking the time to share your experience on Trip Advisor. We always appreciate hearing what our guests have to tell us. It's wonderful to hear that our staff were friendly and you enjoyed breakfast. We hope to welcome you back again soon. Regards, Andrew Busing Front Office Manager

"Pleasant stay, excellent value"

4
anonymous442016, Stratford-upon-Avon, United Kingdom 17/11/2016

Had a pleasant stay. Front desk staff very helpful from reservation, through check in and check out. Breakfast choices were very good and staff were efficient restocking coffee and food and keeping things clean and tidy in spite of high occupancy rate. This hotel is conveniently located, with lots of good restaurant choices a short walk away. It is very clean and friendly and excellent value for the cost.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear anonymous442016, We are so happy to hear that you had a pleasant stay. From our Front Desk Team to your breakfast experience it sounds like everything went off with out a hitch! Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing what our guests have to tell us! We look forward to seeing you again on your next trip to Ottawa. Thank you again for staying with us. Regards, Andrew Busing Front Office Manager

"Awesome in Ottawa"

5
Mani2lady, Providence Bay, Canada 16/11/2016

Everything from the parking, front door, staff, housekeeping, breakfast, lobby ... was amazing! The room was spotless, breakfast was fantastic and front desk staff were helpful and very friendly. I would recommend this hotel to anyone.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mani2lady, What a great review! Thank you very much for taking the time to share your story. We are so happy to hear that your stay was amazing! Our staff all read the reviews and will be very pleased that you enjoyed your time with us. We look forward to seeing you on your next visit to Ottawa. Regards, Andrew Busing Front Office Manager

"Lovely, homey, super clean, centrally located"

4
User 15/11/2016

Extremely comfortable, super clean, very homey! Breakfast has lots of options... Parking is convenient and all staff very kind and helpful. Stayed with my teenagers for a rugby tournament ... they gave it 2 thumbs up as well. Centrally located near sight seeing, great restaurants and easy access to highways. 10/10!!! Savings for CAA members as well.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Lisa F, We are absolutely thrilled that you and your family enjoyed our hotel. Thank you for taking the time to share feedback on Trip Advisor. We always enjoy hearing what our guests have to tell us! We hope that on your next trip to Ottawa you will choose to stay with us again! Regards, Andrew Busing Front Office Manager

"Ottawa 2016 Best western"

5
paulcapranos, Mississauga, Canada 15/11/2016

Great stay at hotel and I like the location of the hotel in downtown Ottawa. I give this hotel a 5 out of 5 for one of the best hotels I have stayed in the Ottawa area close to Parliament hill museums and much more.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear paulcapranos, We are thrilled that you enjoyed your time with us! Thank you for taking the time to share a review on our Trip Advisor page. It sounds like our hotel suits your needs just right! We look forward to seeing you again on your next trip to Ottawa! Regards, Andrew Busing Front Office Manager

"Still an ideal spot in Ottawa ..."

5
pat d, Mississauga, Canada 15/11/2016

Stayed at this BW many times over the years (biz & pleasure) - always very clean & the most comfortable beds/pillows. Renovations modernized it well, convenient location & very friendly/helpful staff.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear pat d, Thank you for taking the time to share a review on Trip Advisor. We always appreciate hearing feedback from our guests. Thank you for your continued loyalty and we look forward to seeing you again. Regards, Andrew Busing Front Office Manager.

"Thoughtful & surprisingly nice!"

4
Dona C, Toronto, Ontario, Canada 14/11/2016

The room was quite nice, clean, & even had everyday conveniences like plates, bowls, mugs & cutlery to make our lives easier. Breakfast had a pretty good variety and was included, parking was convenient and safe underground. Did not encounter much staff but the brief exchanges were all friendly with the exception of the sass of just one house keeping attendant; who was annoyed that we delayed leaving so she could finish with our room the first night. I'd go back if we were in town!

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Dona C, Thank you very much for taking the time to share a review on our Trip Advisor page. We always appreciate feedback from our guests. We're happy to hear that you enjoyed your suite and the hotels' amenities. We'd like to apologize for the demeanor of one of our housekeeping staff. I have passed your comments on to our Executive Housekeeper so that he may follow up with his team. We're sorry that this happened. Through all this we are happy to hear that you will return to us and we look forward to seeing you again. Regards, Andrew Busing Front Office Manager

"Satisfying Stay in Best Western Ottawa Suite"

4
Peter B, Calgary, Canada 13/11/2016

We were surprised at the onset of the layout of the suite, not expecting the quality of the room for the relatively low price we were paying. The site is within an older portion of the city (of historic appeal if this is of interest) at the outskirts of the downtown but in close walking proximity (<20 minutes) to the Nature Museum, Rideau Canal, downtown Ottawa, and the Legislative buildings. It was clean, quiet and comfortable. The breakfast was more than suitable.

"10/10"

5
burridgeb, Bolton, Canada 13/11/2016

Beds are super comfy, rooms are super clean, staff is very polite and very welcoming. Breakfast was tasty and servers were again very polite, in addition restaurant was very clean. Overall very nice hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear burridgeb, Thank you very much for your review. We are so pleased to hear that you enjoyed your stay with us and that our team was so welcoming. We hope to see you again very soon. Regards, Andrew Busing Front Office Manager

"When there was no other option"

2
Bailey_Von_Schnauzer, Toronto, Canada 12/11/2016

Adequate hotel, near downtown. During one of those weeks when all hotels were booked, this is where I ended up. It was a room, with a bed, and was clean and quiet enough for the one night. Good value, no complaints.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Bailey_Von_Schnauzer, Thank you for taking the time to share a review on Trip Advisor. Your feedback is appreciated. We are happy that you enjoyed our hotel and found our accommodations to be of good value. We hope that you will choose to stay with us again soon. Regards, Andrew Busing Front Office Manager

"Good accommodation close to city hall"

4
Joseeprefercamping, Quebec City, Canada 10/11/2016

Underground parking, very clean and good staff who enjoy helping customer. The breakfast were good but more selection for protein ( just scramble egg maybe hard boiled egg) but would not stop me to go back

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Joseeprefercamping, Thank you for taking the time to share a review on Trip Advisor. We appreciate your feed back regarding breakfast and the parking. We are happy that you enjoyed your stay with us and look forward to you joining us again. Regards, Andrew Busing Front Office Manager

"Service"

4
Francoise K, Stouffville, Canada 10/11/2016

No complain for my stay, everything was perfect. I recommend friend to stay to this Hotel. the room is clean, bathroom,... however when you are steeling you can hear people in hall way. I did enjoy the stay I wish I could have more time to be spend in this hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Francoise K, We are pleased to hear that you enjoyed your stay with us. We would like to thank you for taking the time to share a review. It's very much appreciated. We're sorry that you were able to hear traffic in the hallways from your room. We hope that this did not detract too much from your stay. We look forward to welcoming you back on your next stay. Regards, Andrew Busing Front Office Manager

"Average accommodations; poor breakfast"

3
Mirko J, St Catharines, Canada 09/11/2016

Room was average for this level and price range. Easy check-in/out. Underground, secure parking is a plus. Free breakfast was poor compared to Holiday Inn, Holiday Inn Express. If you're only looking for a place to sleep, you're probably okay.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear Mirko J, Thank you for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are happy to hear that your arrival was positive but saddened to learn that your breakfast experience was not the same. We always welcome suggestions from our guests on how to improve. We hope that you will try us again soon. Regards, Andrew Busing Front Office Manager

"4 days couple getaway vacation"

5
hitokiri_ookima, Quebec City, Canada 07/11/2016

We booked this hotel for 4 nights and decided to treat ourselves with a king size bed suite. Comfortable and lots of space which was very important for us, espacially having the bedroom seperate from the living room space. It actually came in handy to have the microwave and mini fridge since me and my boyfriend eat and sleep at different times. I could snack if I woke up early without disturbing his sleep (I have a lot of insomnia due to being pregnant) Check in was brief, easy and straight to the point which was a plus for me. Continental breakfast was included and had no trouble with the food choice. Yogurt, scrambled eggs, toasts, english muffins and bagels. Some mornings we had bacon, ham and sausages, waffles and French toasts. We actually enjoyed going to the Musée de la nature just next door tot he hotel. Lots of vietnamese restaurants, couple of Tim Hortons, pubs, and restaurants around. If you want a relaxing vacation, this place is a no brainer in my opinion.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear hitokiri_ookima, Thank you very much for choosing to stay with us. We very much appreciated having you as our guests and thank you for posting a review. We are pleased that you enjoyed your suites as well as the breakfast and other amenities that we have to offer. We hope that you will join us again soon. Regards, Andrew Busing Front Office Manager

"5 night's of seeing the sites in Ottawa"

5
gwb_176, Binbrook, Canada 04/11/2016

The 4th floor room was clean and comfortable. The breakfast selection was excellent! the staff were very helpful in showing us the best way to get where we wanted to go. They were accurate in the estimates on the time needed. The location was great in that one day we never used the car. We walked to the museum around the corner and spent the better part of the day there. The are also many restaurants within a short walk of the Hotel.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear gwb_176 We are so happy to hear that you enjoyed your stay with us and were able to take in some sights and sounds of our neighborhood. We appreciate the feedback you provided to us. We always enjoy hearing from our guests. We hope that you will come back and join us again soon. Regards, Andrew Busing Front Office Manager

"Good accomadtion in Ottawa!"

4
SuperSam88, Fabriano, Italy 02/11/2016

We were guest in this structure during our journey in Canada and apart from what somebody could expect from outside, the hotel is really good, modern and the rooms are very confortable. the breakfast is various but the room is not so large. I suggest to book parking before in order to avoid to take the car in a parking far from the hotel and without control. The hotel is about 20min far on foot from the centre.

OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
Dear SuperSam88, Thank you very much for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are thrilled that you enjoyed your stay with us. We are happy that you were able to take advantage of our parking and that it worked for you. Unfortunately we are unable to book parking in advance however we are pleased to register guests as they check in. We hope that you will join us again soon when you are next in Ottawa. Regards, Andrew Busing Front Office Manager

"Exceeded My expectations !!!"

5
sqbubby, Toronto, Canada 01/11/2016

From the moment of arrival,until the departure all staff was smiling,warm friendly and went out of their way to help and suggest with anything that came up. The room was very clean and comfortable. The breakfast was very well presented and kept well stocked at all times even when it was crazy busy.Most attractions to visit were a very reasonable cab ride. Would definitely stay here again.

OttawaDowntownSuites, Front Office Manager at Best Wester