Best Western Plus Captain's Quarters,  Oswego

4.5/5  - based on 294 guest reviews.
26 E 1st Street, 13126-1113, Oswego, United States - See map
+1 315 342 4040 +1 315 342 5454



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Spa
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 294 traveler reviews
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Let our waterfront hotel be your home away from home! This hotel is located on the beautiful Oswego River and offers breathtaking views of Oswego Harbor and Lake Ontario. Our hotel boasts 109 well-appointed and recently renovated hotel rooms, most with balconies fronting the Oswego Harbor. Rooms include efficiency suites, kings, queens, handicap accessible accommodations and whirlpool suites where you can relax and unwind. Whether your intent is to rest, visit or close a business deal, our wide selection of rooms offer comfort and warmth and lends itself to your individual need. New for 2013 will be a 450 Seat Conference Center, a new Lakeview Restaurant with both indoor and outdoor seating, and 18 additional hotel rooms. Our hotel also features the Captain's Club Health Center where you can receive a total body workout with Cybex equipment and a complete line-up of cardiovascular machines. While visiting our Health Club you can enjoy the lap pool, whirlpool spa, sauna and steam room. After your workout or just for relaxation, cool down in the tropical atmosphere of the poolside deck. The Captain's Club offers something for the entire family. . . it's so much more than a workout! The Best Western Plus Captain's Quarters is within walking distance from local shopping, fishing, parks, Fort Ontario, the Marine Museum, the Safe Haven Museum and the Richardson-Bates House Museum. A short drive will give you access to local industry, the Oswego Speedway, SUNY Oswego, the Renaissance Festival and Fair Haven Beach State Park. Our goal is to serve and satisfy you. We welcome you as our guest and offer a variety of services that include a deluxe complimentary continental breakfast, complimentary bottled water upon arrival, 100% non-smoking rooms, free newspapers and high-speed Internet. We offer an entire staff of hospitality experts, professionally trained and totally committed to making your stay special! Enjoy your stay!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 294 guest reviews
Certificate of Excellence
Business Business 67
Couples Couples 47
Family Family 125
Friends getaway Friends getaway 26
Solo travel Solo travel 11
Sleep Quality
Best Western Plus Captain's Quarters,Oswego
  • 2
    « Nightmare! »

    Was charged full amount of $185 after having no heat or electricity in room, moved to new room at 11:30 p.m. only to have either freezing cold or sweating heat all night. Came for funeral of close relative and this made everything even more painful. Elderly aunt had to move twice in the night. Tried to talk to check out staff, could not have cared less. Paid full rate. Will never recommend this hotel. I would like my money back!!!

    « Great Place To Stay »

    Great place to stay. A little pricey, but you get what you pay for. Nice room, great breakfast, friendly staff. Have stayed here before, always a great experience. Would recommend this hotel to anyone staying in the upstate New York area.

    « A great weekend getaway »

    We decided to stay here while visiting the area overnight. The hotel is either newly built or recently renovated. The room was amazing - clean and bright, the bathroom was contemporary, with a working exhaust fan and heat lamp - good water pressure in the shower. Complimentary water bottles in the fridge; buffet breakfast which was delicious - hot and plentiful. Friendly staff; plenty of parking. Will visit again.

    « Wonderful place to stay »

    This is a high quality hotel which never disappoints. Great, friendly staff. clean & comfortable rooms. Breakfast buffet has hot and tasty food choices. Beautiful view of the canal and Lake Erie. Will definitely return.

    « Can't wait »

    Can't wait to visit this hotel again when I have more time to explore. I had a wonderful view of Lake Ontario. So easy to find the hotel. Great parking. People at the desk were very friendly. VERY quiet.

    « Very Nice Hotel »

    My family and I were visiting a college near by and only staying for one night. Very nice place to stay, close to the school. Nice river view from our room, very quiet. clean, pretty room. The bed had a dip in the middle but the rest of the room was very nice. The breakfast was good with a good variety of food. Staff was very nice.

    « Wedding »

    We were there for a wedding. What an amazing hotel. The rooms were really clean and the staff was wonderful. Everyone was helpful. The breakfast was really good. Would definitely stay there again. Our room had a view of Lake Ontario and Oswego Harbor. At night we strolled along the lake. The restaurant Alex's on The Water was really nice with an outdoor bar. We strolled through the town and everything is within walking distance. Would definitely recommend it.

    « Good place to stay »

    Best western Captains quarters is convenient for SUNY Oswego families . It is clean and close to the school. The breakfast was decent . The staff was nice . There were some ants in our room but the rest of the room was clean .

    « Best Western for Wedding »

    This hotel is beautiful! The staff (particularly Kyler) was friendly, helpful, and courteous. We were there for a wedding and the staff did a great job with the reception. The food was delicious and presentation wonderful. I would recommend this hotel to everyone - the views of the lake are awesome!

    « Race weekend »

    We stayed here September 3rd for the races. It is beautiful hotel. Pool was very clean and warm. Hot tub and sauna were amazing. We never made it to the restaurant but seen lots of people entering. Our room was spotless with a beautiful river view. We will be staying here again next year

  • 1

    Okay, this place is charging consumers $200/night to stay on what they call 'waterfront Captain's Quarters.' This place is a joke. First of all, you have a view of a huge ship dumping salt from a giant crane onto a 50' mountain of salt on the banks of this waterfront. Then you have the radioactive city of Oswego and its views of a nuclear plant. With the money being charged with 2 and 3 weddings a day at your neighboring restaurant Alexandria's, you should be ashamed of yourselves. Hey Best Western, get real! $69/night is what consumers should be paying for your accommodations.

    « Outstanding view »

    It was a beautiful view, Very calming to sit outside in the morning. The accomodations were spacious. The Breakfast Buffet has a lot to offer. It was also within walking distance to many downtown eateries

    « Beautiful view! »

    On a prospective college visit to SUNY Oswego with my daughter I booked this hotel online because it was a Best Western. I have stayed at many & have had great experiences and the costs are manageable. It was wonderful. Arrived about 8:30 pm and we welcomed warmly. The young man at the desk was very helpful. My daughter enjoyed swimming in the pool before dinner. We ate at the onsite restaurant. We were seated about a 1/2 hour before closing but were not rushed. We were given plenty of time to look at menu and relax. My daughter forgot a brush and asked the front desk about a place to get one (it was about 10:30 pm). He told us how to get to a nearby Walmart that was open 24 hours. When we returned from the store I asked about a late check out, since our college tour wasn't until 1:00, and was told no problem. We checked out at 12:30. The hotel is located right near Lake Ontario, at Oswego harbor. What a gorgeous view from our balcony!


    We enjoy staying at this hotel when we visit our son and his family in a nearby town. Most of the rooms have a balcony and we enjoy watching the boats go by . In the summer they have free concerts across the river and this year we sat on our balcony and listened to the music. The Dragon Boat Festival was the weekend we were there and how fun it was to watch the fireworks from our room. The hotel is within walking distance of downtown and there are several restaurants close by.

    « Beautiful View »

    I really enjoyed being on the river. The room was very spacious and comfy. The cleanliness was excellent. If going to spend a night away in Oswego I would recommend staying here. Was an added touch having bar/restaurant within the premises.

    « Great hotel »

    One of the best hotels I've stayed for business travel. The room was nice and there is the best workout center on the first floor. The location is convenient to several restaurants in walking distance. The view of the river was nice.

    « A VERY Nice Stay for a VERY Nice Price! »

    My family of four (spouse, 7 & 4 year old children), stayed over two nights recently (22 Aug - 24 Aug 2016). As a general rule, I don't hold high expectations for a Best Western; I regard them as a reliably clean economical road hotel. This particular Best Western however, is a notable exception. Here is a quick list of things to love about this property: 1. Location - if you are visiting Oswego to go fishing, you will NOT DO BETTER THAN THIS. Its right on the water! 2. Dining - Alex's is right in the hotel and the food and the view are great - We recommend the Chocolate Torte, its to die for. If Alex's isn't to your taste, there are several other highly recommended restaurants within easy walking distance, no driving necessary. 3. Rooms - good prices, nicely appointed, but not over the top; two queens, microwave, frig, coffee maker extra sink - perfect for a visiting family of four. Lovely, tasteful room details 4. POOL - We've been in a fair number of hotel pools; this was easily the best as the water temps for both the big pool and the water jet pool were adjusted to be compatible (ie; one doesn't give you hypothermia while the other gives you 2nd degree burns) great attention to water temp. Also features Shower, Sauna, Hot Room and easily access from the Gym. +++ The Pool Towels are actually regular towel sized - not the glorified hand towels most places give you. 5. Large, well equipped Gym. 6. The Continental Breakfast - Probably one of the biggest Complimentary Continental I've ever seen. Good food; very friendly and approachable wait staff. 7. Last but definitely not least. Staff and Personnel. Probably the most over looked and under appreciated of a hotel's critical elements in my opinion. The staff was always easily located, highly approachable, very friendly and professional; never loud, rude or disinterested.The room cleaning staff at this Best Western was quiet and very discerning; they never interrupted, they never imposed. They did a fantastic job of restoring order in the most unobtrusive manner possible. The attention paid to room 446 while we stayed there was impeccable. While the property and its amenities were wonderful, it is actually the staff that makes the stay so comfortable. If you are going to Oswego, I highly recommend that you give Best Western Plus Hotel and Conference Center a try!

    « Excellent Hotel »

    This is a great place to stay in Oswego, NY. Great restaurant and great view of the lake and canal. The accommodates we top notch to any other hotel in this area. The rooms are clean and the staff is very friendly.

    « Perfect Venue for Our Daughter's Wedding! »

    Alexandria's on the Water at the Best Western Captain's Quarters was the PERFECT venue for our daughter and son-in-law's wedding. The staff from coordinator to bartenders to wait staff were amazing! There wasn't a detail overlooked or a problem unsolved. Even a last minute severe weather event didn't stop this professional team. Beautiful, delicious, attentive, and perfect... it could not have been better! Thank you all for making this day everything our family could have hoped for!


    The best hotel I have stayed at in the past five years. The Staff were by far the most energetic, helpful and focused, ever. The self serve breakfast was of exceptional quality. The central location in Oswego was perfect for my needs while providing a great view of the harbor

  • 5
    « Great Value »

    Great Value for the Money...Excellent Breakfast. Staff was friendly...check in was a breeze. The River view excellent...plenty of parking. Love the adjacent Alexanders Restaurant/Bar. Extremely Convenient location.

    « Great views from rooms, restaurant and bar - right on the water. »

    One of the top four hotels in Oswego, that we stayed in during HarborFest and Speedway. All include a free breakfast and each has its pros and cons. The downtown Best Western overlooks the Oswego river, and has an inside pool and fitness center. Plenty of free parking, with a good, but expensive restaurant. Restaurant overlooks the water and has a bar with inside and outside seating, so particularly great on good summer days. Nice rooms but not readily available electrical sockets for electronics. Many of the rooms on the river side have balconies; these rooms have the best views. Hot and cold free breakfast. Most expensive of the Oswego hotels.

    « Was pleasantly surprised! »

    We were in town for one night and found this hotel near the college we were visiting. I was pleasantly surprised. Was very clean and the staff were friendly and helpful. The kids loved the pool and the balcony overlooking the water. We did not eat at the restaurant located in the hotel but looked great and was packed with a lively nighttime crowd.

    « Not too shabby »

    Nice people, clean room w/ view of water, better than average gym, and a Jacuzzi. Don't know if the location necessitates $160/night. I was surprised the attached restaurant did not serve cappuccinos, but there are places around for that sort of thing.

    « Great location, updated and clean! »

    We stayed for one night for a wedding and the hotel was a wonderful surprise as we tend to stay at only Marriott properties. The front desk staff was friendly and helpful. We had a room with a balcony overlooking the river; it was clean, updated, and the bed was very comfortable. The breakfast was adequate. The hotel was a happy surprise located in the heart of downtown Oswego!

    « Best place in Upstate New York! »

    I have traveled to Upstate New York (Buffalo and Syracuse areas) for over 30 years to visit family and this Best Western Hotel is the #1 on my list! The staff is professional and friendly, and incredibly they get better every time I stay! The rooms are very nice, and each one has a beautiful view of the Oswego River. The breakfast is included and covers all the basics, plenty to suit all tastes. As a woman traveling alone at times, I can comfortably say that this Hotel will make you feel safe and welcome. All this is great but what puts it at #1 for me is the pool and fitness center. I'm a lap swimmer and the pool is perfect for me, but trust me the fitness center is terrific too! No worries about wait time or outdated equipment. As a bonus, Oswego is a really nice little college town situated on Lake Ontario, well worth the travel time to visit. I highly recommend this hotel.

    « Completely Satisfied! »

    I have stayed in this hotel quite a few times. It has the most beautiful view of the water and the view is even better from the restaurant attached!(Food is great as well) The hotel is clean, the staff is great, the breakfast is delicious and the beds are amazingly comfortable!!! I would highly recommend this one!

    « Can't get what you request. »

    Wanted a room from 442 up. Was given room 440 which looks at a fence hiding an a/c on the roof.When ask for a neww room was given a regular room at the same charge. Stayng here for the past six years had no bearing and the accomandition that I recieved.

    « Got Room Bumped on a Special Occasion »

    Was in Oswego for the Independence Day Parade and Fireworks! I was bumped out of my Superior King Room with Large Balcony and Lake view! I was put into a Double Queen, Mobility Room, with Balcony and Lake view. Alisha was honestly trying to make the best out of a BAD Situation. Alisha truly is a great example of a caring, professional staff. Housekeeping works hard at maintaining the property. The Breakfast Specialist maintains an Immaculate Breakfast Area. Great variety of breads, bagels, Muffins, Danishes, Scrambled Eggs, Bacon, Hard Boiled Eggs, Seattle Best Coffee, Great variety of dry cereals, Yogurt, fruit, 2 Belgium waffle machines, juices(orange and cranberry), 2 four slice toasters, nice layout. This property is right on the river(eastside). The Lake and Oswego Harbor and Port right there. Dockage for boats in front of property. Easy walking distance to several restaurants. Checkout Alex's on the Water! Kate the manger worked with me on a couple of Hotel Comp items. Shelby is a great server. Alex's is so nice to sit out on the river and in view of the Lake. The food is good and they have a nice selection of drafts. Open spot so kids are good. We stayed in the newer section Fourth Floor with Large Balcony looking out on the Lake. River view rooms are available with a Smaller balcony. I spoke to Assistant GM Jenn about my disappointment about the bump and she worked with me on scheduling, room, and rate adjustment for Harborfest. They care! Pool, Steam, Sauna, Whirlpool, exercise is nice. I'm giving them a second chance! I'll report back. Give them a try! There are quite a lot of room varieties, and views. Be Particular!

    « great hotel »

    great view over the water great breakfast very clean top notched hotel staff are friendly and welcoming great pool sauna and whirlpool also fitness centre great new bar to relax in Alec's enjoy your stay here

  • 5
    « Mrs. Adams »

    Very Good hotel. Location is excellent, enjoyed the view. We visit this town a couple times a year, and have stayed at the hotel several times. We have our favorite places to visit in town as well as visiting friends. The hotel is an excellent location to do all that we want to do in town. The view from the deck is great any time of year.

    « Uncomfortable beds »

    Room was fine, mattresses were hard, lumpy and extremely uncomfortable. If you are looking for a good nights sleep at a decent price, this hotel is not for you. The gym and pool had outside membership and were overcrowded when we tried to use them. New bathroom was nice, but did not make up for the mattresses being soooooooo uncomfortable.

    « The place to stay if visiting your SUNY Oswego student »

    Aaron at the front desk greeted us by name the moment we walked in. That feels really good after a long day of traveling. Katie was helpful taking and noting a specific change of type of room request earlier in the day. Upon our arrival, we had the room we needed, the travel discounts we qualified for, and our keys ready for us!

    « How to ruin an otherwise great weekend. »

    I came to Oswego for a Hockey Tournament and reserved a room about 3 weeks in advance. When I checked in, I only had 1 credit/debit card and funds for only 1 night on it at the time. I had my partner call with another credit card but they had already given my room away! When I went to complain they smiled and said sorry ....hotel policy...etc. All the hotels booked now... we will have to return home.

    « Captain's Quarters in Oswego, NY »

    Nicest hotel in the city. Overlooks the river/harbor. Nice walking paths nearby. It is a little pricey but probably worth it. They have added a conference center so it is quite large for a city the size of Oswego. I would recommend it.

    « Great place to stay »

    Personable & helpful staff...very clean comfortable rooms...the food in the restaurant was delicious and great amenities with awesome views. Would definitely stay again if in the area...the bad news here is trip advisor is requiring a minimum of 200 words and so i am filling out the rest of this to meet the requirement

    « Great stay! Great staff! »

    We visited our nephew nearby at SUNY Oswego and stayed here based on the reviews and the indoor pool for our two kids. The staff was great....we were greeted by two smiling employees (and young lady and a young man) at the desk who were cordial, friendly and helpful. They asked if we were here for a certain event on site and when we said "no" they gave us great input on choosing quieter rooms away from the night time event since we had young children. The room was clean and nice with a balcony and a view of the water. Complimentary water bottles in room fridge. Awesome abundance of super comfy pillows!!! Just one thing......lotion and conditioner bottles were less than half full which made me wonder if they were left from last guest. But my husband and kids just stared at me when i mentioned it so maybe its just me ! Lol We headed down to the pool. On our way we passed more friendly employees and the LARGEST fitness center we havr EVER seen in a hotel! Pool was great! Immaculately clean pool, deck and modern decor. PLUS..... a sauna AND a large hot tub AND a steam room AND a shower all right in pool area. Kids had a blast and we enjoyed the large hot tub. Again....met two more employees who worked in pool area who were welcoming and very sure we were being safe in the pool/fitness area. Had a great night sleep. Breakfast was hot,fresh and nicely spread out so you werent on top of each other. Standard free-breakfast foods but plenty of it and served by a kind, smiling hardworking lady. Restaraunt attached is called Alex's and boats can dock right there. Its november so the outdoor area was closed but the inside bar/restarant is all glass and on water. Looked very cool as we took a stroll past. Price was more than we typically pay for a room but was the best value for the money in the area. That part of Oswego was definitely not as modern as we anticipated so we were surprised all the hotels were a bit pricier than we expected. We are VERY glad we chose Best Western Captain's Quarters and recommend it. Thanks!

    « Average experience »

    i had read in a previous Trip Advisor review that the Internet was spotty but saw a response by the manager that it was temporary. During my stay it appeared that the wi-if didn't have enough bandwidth,so I'd say it was still spotty. The rooms were clean upon arrival but the housekeeping during the stay was less than adequate. Used coffee cups weren't removed. Pillows that were on the floor remained on the floor etc. Overall an average experience. But nice view of the river and the attached restaurant was decent.

    « A Wonderful Hotel To Enjoy »

    My family and I spend a weekend at The Best Western Plus Hotel in Oswego, New York. We had a wonderful time, our two rooms were beautiful and everyone that worked there was very sweet, helpful and so accommodating. It was just perfect.

    « Bill's Stay in Oswego »

    The hotel was a perfect place to stay when visiting Oswego - the best hotel in town! Great view of river feeding into the great lake. Free breakfast was just right to fill me up! Pool facility also looks great but did not have time to use it. Great place to stay when visiting SUNY Oswego too!

  • 3
    « parents weekend overcharge »

    My experience was comfortable. Nothing special but was clean, attentive which is all you want anyway. My big grip which is what all the hotels do is when there is a special event like "parents weekend" they up the price real bad. They take advantage of the customer when they really have no choice to stay there so they could be part of their child's college event -unless they go stay in hotel way out of town. And it doesn't help to book far in advance-I asked. They have those dates already plugged in a year in advances. Breakfast was good although I wish they could have more gluten free options. Eggs, fruit and bacon is gluten free but it would have been so much nicer to have been able to have toast, waffles, muffins etc like the other customers. tough always having to eat bacon and eggs when in hotels. I know there is cross contamination factors to worry when cooking but they could purchase frozen with no baking-just separate toasters etc.*Also notices regarding possible cross contamination would protect them.*

    « Stay and Dine Where They Want You to Be Happy »

    Just stayed there this week. Not my first visit and not the first time the front desk personnel (esp. Aaron and Dan) and housekeeping personnel (Judy and Michelle) went out of their way to make my stay even better. The Restaurant--Alex's--continues to be a best bet for dinner. Christina was the best! and the new Manager, Patrick, came by to see how we were doing.

    « Came for a wedding on the lake »

    Clean. Pleasant staff. Quiet & comfortable. What more can I say? One side note; DO NOT waste your time or money in Alex's On The Water Restaurant, which is connected tot he hotel. I have written a separate review of that establishment.

    « Nice hotel but poor wifi »

    The hotel is clean, well maintained, and located very close to Ft. Ontario and the City Walking Path. It's a nice place. The wifi service however is abysmal. It doesn't always accept connections, especially in the evenings, and when it does, it runs slowly and cuts out frequently. I would not recommend this hotel for business travelers, but would recommend it for travelers who do not require internet wifi service.

    « Came for Wedding »

    Sept wx was great, motel sits on inlet to river system; facilities were good and service was better; Oswego has some historic sites and family style businesses. Would gladly stay again if future trips bring us to this region.

    « The best bet of a bunch of mediocre choices »

    I knew I wasn't in for a 4-star experience at the BW Captain's Quarters. True, it's the best located hotel in town...on the river in view of lake Ontario. True, it's also probably the most upscale hotel in town (not saying a lot). But for $150+ a night, one should get something better than sloppy service and mediocrity. The internet? Pathetic. Intermittent service. Sometimes you'd need to log on 4-5 times a day. And "high speed"? Dial up is faster. There's a free continental breakfast each morning. But the clerks don't tell you anything about it when you check in. They're probably too busy. (During our three day stay, the teenage staff was on the phone virtually all the time...talking to friends.) The breakfast room is so poorly designed, you'd be hard-pressed to select anything. Looking for a clean table? Bus it yourself. And if you're expecting top-notch housekeeping? Guess again. Beds are haphazardly made, towels are thin and never in the same place twice. And the housekeeping staff all congregate outside on the main floor several times a day for group smoke sessions. If you absoluterly must stay in OSwego, I guess this is the best. Keep your expectations low, however, as you'll be disappointed otherwise.

    « Good Hotel, Best in the Area »

    The hotel is probably one of the best in the area from what I've heard. It seemed pretty good. The hotel was going through many renovations and seems to be updated with modern technology for your stay. The Hotel has great amenities, such as Alex's on the water which is a pretty good restraint attached with good food and drinks and a wonderful scenic outlook that I was able to relax in front of. The gym is also better than most hotels with a lot of equipment. The equipment is very old, but still works. Overall, a good hotel experience for the area. I recommend it.

    « Excellent Place to Stay »

    We always stay at The Best Western Captain's Quarters when we go to Oswego, New York for supermodified car races. It is the best place to stay in Oswego. The staff are very friendly and helpful, the rooms are very clean because they have excellent housekeeping service and it's location is ideal.


Getting to the hotel ...

All directions
·From: The north. Interstate 81 South, Exit 34, onto Route 104 West through Mexico into Oswego, then take a right onto East 1st Street, one block on the left, to the Best Western Plus Captain's Quarters. ·From: The south. Interstate 81 North, to 481 North, runs into East 1st Street, after crossing Route 104, one block on the left, to the Best Western Plus Captain's Quarters. ·From: The east. From Mexico, take Route 104 into Oswego just before the East Bridge at the intersection of Route 104 and East 1st Street (Route 481), turn right and go two blocks north to the Best Western Plus Captain's Quarters. ·From: The west. Interstate 90 (New York State Thruway) East, to Exit 40, Route 34 North to...

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