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Best Western Premier Waterfront Hotel & Convention Center, Oshkosh

1 N Main Street, 54901-4810, Oshkosh, United States - See on a map
Best Western Premier Waterfront Hotel & Convention Center - Welcome to the Best Western Premier Waterfront Hotel and Convention Center! The Best Western Premier Waterfront Hotel & Convention Center is ideally located in the center of Oshkosh. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Waterfront Hotel & Convention Center is nestled on the banks of the Fox River in downtown Oshkosh. The majority of the hotel’s guest rooms provide a beautiful view of two of the community’s greatest assets. the Fox River and Lake Winnebago. Enjoy direct access to the Riverwalk which connects to the popular Wiouwash Trail. Perfect for walking, jogging or biking. The hotel’s convenient downtown location provides easy access to dining and entertainment venues, shops, the Leach Amphitheater and the Grand Opera House, all within walking distance. Experience the Ground Round at River’s Edge Bar and Grill providing casual dining and cocktails. This fun filled lounge and eatery features seasonal dining on the riverside patio, large windows that overlook the water, private dining and nightly specials. Bring your boat and tie up along one of the many piers located right in front of the hotel. The 176 room, full-service hotel features an indoor pool, whirlpool, fitness center, game room, and business center. Weddings and conference attendees enjoy the convenience of the sky walk which connects to the Oshkosh Convention Center. The hotel and convention center, combined, provide over 25,000 sq. ft. of meeting space with 19 breakout rooms. Some meeting rooms provide beautiful views of the Fox River. The University of Wisconsin Oshkosh is one mile away. The hotel is located just minutes from E. A. A. , home of the nation's largest airshow and popular aeronautics museum. Add a visit to the popular Outlet Shoppes, located across the highway from E. A. A. Oshkosh is known as "Wisconsin's Event City" and our hotel is located in the middle of all the action! The hotel is just the right place for any occasion! Indoor heated pool and whirlpool open daily from 7 a. m. - 2 a. m. for adults and until 11 p. m. for children and teens ages 15 and under. Children under age 12 must be accompanied by an adult.

Best Western Premier

Waterfront Hotel & Convention Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Bronze
 
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1225 guest reviews
NOTE ISSUED
Excellent
899
Very Good
244
Average
44
Poor
22
Terrible
16
REFER TO NOTICE
Business Business
512
Couples Couples
185
Family Family
280
Friends getaway Friends getaway
139
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great location"

4
zipter, Cedarburg, Wisconsin 04/05/2022

We like to spend time in down town Oshkosh, Great bars and dining, in summer we will often walk to the Roxy. Best western is right on the river, with boat docks and a board walk outside ground round. They are dog friendly.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Zipter, thank you for choosing to stay with us and for providing a top ranking of your visit. I am pleased to know you enjoy our downtown location on the waterfront. Being downtown and close to other shopping, dining, and nightlife venues truly add to our guests' options. Of course, many of our guests simply enjoy dining and cocktails at our own onsite restaurant and bar with great water views. We also provide patio dining, weather permitting. It is great to know you also enjoy the fact we are pet friendly. The next time your travels bring you to Oshkosh, I hope we have the pleasure of serving you again.

"Amazing hotel on the river and great bar"

5
Tony L, Orange County, California 20/04/2022

The hotel is very comfortable, I have stayed here dozens of times on business and it never disappoints. The bar is awesome, and Ryan is one of the best bar tenders. He remembers myself and my team each time and pours a great drink. Just what the doctor ordered after a long workday!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Tony L, thank you for being a loyal guest of our hotel! I am pleased to know you consistently enjoy your visits and that you like our downtown location on the waterfront. I appreciate you noting our bartender, Ryan, as being a team member who contributes to the enjoyment of your visits! I will be sure to thank him for providing excellent hospitality. We look forward to your next stay!

"Good for the price"

4
Dean P, Kewaskum, Wisconsin 15/04/2022

It cost a little more but is very nice. Located downtown on the river with a great restaurant and bar. Swimming pool was nice, temp was perfect. Parking ramp makes for easy parking downtown. Small hiccup, coffee was empty in the morning.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dean P, thank you for the high ranking of your visit and for sharing comments about your recent stay at our property. Our goal is to earn your loyalty as a return guest by providing you 100% guest satisfaction. Though you had many positive experiences, I am sorry we did not quite achieve our goal. Thank you for commenting the hotel is very nice and that you enjoyed our location on the waterfront. I am glad you enjoyed your experience at our on-site restaurant and bar, the Ground Round at River's Edge. It is nice to know our swimming pool and the convenience of parking were additional amenities that added to the enjoyment of your stay. I am sorry the complimentary lobby coffee was empty at the time you came through. Please accept my apology for this. This is a very non-typical oversight. I regret it became a slight deterrent to your stay. The front desk team members regularly keep a close eye on the lobby coffee as we brew it in a room behind the front desk. Should this ever happen during a future stay, feel free to let a front desk team member know. We can brew a pot of coffee quite quickly. In fact, they may have been brewing some at the time you came through. Thank you for choosing to stay with us and for sharing your comments. It is important for us to be proactive for the comfort of our guests. There is nothing for us to gain if we do not work toward that goal. I hope by addressing your comments I can improve your faith in us and the Best Western Premier brand. We value your patronage and my team, and I, look forward to the possibility of serving you again.

"Weekend Getaway"

5
judicki, Racine, Wisconsin 11/04/2022

My husband and I did a little weekend get away. Stress at work and daily life was catching up to us. The stay at the hotel was just what we needed. Friendly staff clean beautiful room. Great location.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Judicki, thank you for choosing to stay with us for a weekend get away! We appreciate your top ranking and the wonderful comments about your visit! I am pleased to know you enjoyed our downtown location on the waterfront. Thank you for noting the team members as being friendly and that your room was very nice and clean. Though cleanliness is a simple expectation, our excellent housekeeping team members work hard to meet that objective! I am glad you were able to get a little break from the stresses of everyday life. I hope we have the pleasure of serving you again!

"Excellent experience"

5
daleh947, Memphis, Tennessee 11/04/2022

We would definitely stay at this location again as our experience was tops!! We were attending a 2-day conference. The employees were helpful & courteous. The servers in the restaurant were excellent also. The food choices were unique & tasty. Prices were reasonable too overall, an excellent experience!!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Daleh947, thank you for choosing to stay with us and for providing a top ranking of your visit! I am pleased to know our team met your 100% satisfaction. Thank you for sharing comments that our team members were helpful and courteous! I appreciate you joining us at our on-site restaurant and bar, the Ground Round at River's Edge. I am glad you enjoyed the quality of the food and the service provided by our restaurant servers. Our best compliment is knowing you will return! We look forward to the pleasure of serving you again!

"Excellent like usual"

5
User 06/04/2022

I have stayed at this particular Best Western multiple times and have never had a bad experience and the one time there was an issue, they were quick to remedy it and offer "extras" to make up for the difficulty

"Awesome Stay in Oshkosh"

5
bfdffpm, Poplar Grove, Illinois 02/04/2022

Stayed at the Premier Waterfront each year for a conference. Hotel and staff are always amazing. Clean, comfortable rooms, great view of the lake. Good was great again this year. Shout out to Drew at check in, Dave and Kristi for being awesome with our conference, attentive and easy to work with and Denise at the Ground Round for laughing with our group. We will be back.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for being a repeat conference attendee of our hotel! We appreciate the loyalty of your conference organizers to choose our hotel to host this conference annually! Thank you for sharing that you had a great overall experience! I am pleased to know Christy, David, Drew, and Denise were all team members who were helpful and contributed to the enjoyment of your visit! They are all valued and important members of our team! I appreciate you sharing the rooms as being clean and comfortable. We have an amazing housekeeping team, and I am pleased to know they meet our guests' expectations of cleanliness! It is great to know you enjoy our hotel's downtown location on the waterfront. We look forward to the pleasure of serving you again!

"WPS farm Show visit"

5
JamesMildcheese, Loyal, Wisconsin 01/04/2022

While working at the WPS Farm Show March 28-30 we stayed at the best Western Premier and received excellent service and meals. We had a great view of the river and part of Lake Winnebago. Travel to and from the EAA hangers where the farm show exhibitors were was easy with light traffic.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing a top ranking of your visit! I am pleased to know you enjoyed your stay while attending the WPS Farm Show, hosted on the E.A.A. grounds. I appreciate you noting you had excellent service and that you enjoyed your meals at our on-site restaurant and bar, the Ground Round at River's Edge. Being the only Oshkosh hotel on the waterfront, I am glad the riverfront and lake views contributed to the enjoyment of your visit! The E.A.A. grounds truly are an easy commute from our hotel with the grounds being a short 3.5 miles, 7-minute drive, from the hotel. The next time you are in Oshkosh, I hope we have the pleasure of serving you again!

"Great value, clean rooms"

4
User 31/03/2022

We had a beautiful, clean room overlooking the Fox River. Pool was open late and was well maintained. The staff was courteous. Only downfall was having to pay if you wanted a grab and go breakfast. I've never stayed at a hotel where continental breakfast wasn't included in the stay.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing comments about your stay. We appreciate you sharing the room was beautiful and clean. I am very thankful for our hard-working housekeeping and maintenance team members who strive to meet our guests' expectations of cleanliness and well-maintained rooms. I am glad you enjoyed the view of the river from you room and that the extended hours of the indoor pool contributed to the enjoyment of your stay. It is great to know the team members you interacted with provided you excellent hospitality! I appreciate your comment about a free breakfast that is something that would improve a future stay. Past guest feedback voiced the desire for table service with waitstaff, ala carte menu choices, while enjoying the views of river front dining. This has helped us to meet guest expectations of better-quality food, with full service, in an enjoyable waterfront setting. It is also true that conference hotels with a convention center providing extensive meeting space do not offer a complimentary breakfast as full-service breakfast is often provided to conference attendees. It is also characteristic that hotels with a full-service restaurant and bar, providing meal service for breakfast, lunch, and dinner, do not provide one meal period complimentary when the other meal periods are provided with full service. In our desire to never mislead our guests, we strive to be sure Best Western.com and other partner sites display that our breakfasts are at a charge. There is no advantage for us to be deceptive and we work to be as up front about this information as possible. We strive to be proactive for the comfort of our guests. There is nothing for us to gain if we do not work toward that goal. I hope by addressing your comments I can improve your faith in us and the Best Western brand as we always strive to meet the expectations of our guests. I hope we might have the pleasure of serving you again!

"Best Western Premier"

5
User 11/03/2022

The Hotel was clean. the staff was friendly and attentive. The location was central to restaurants and the downtown square. The hotel bar and restaurant exceeded expectation. Ryan was awesome behind the bar and friendly and attentive.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing a top ranking of your visit. I am pleased to know you enjoyed your stay. I appreciate you noting the bar and restaurant exceeded your expectations. Thank you for sharing that our bartender, Ryan, gave you friendly and attentive service. I will be sure to thank him for providing excellent hospitality! I am glad our convenient downtown location added to the enjoyment of your stay. The next time you are in Oshkosh, I hope we have the pleasure of serving you again!

"Terrified"

1
Sandee J, Sturgeon Bay 07/03/2022

My husband and I stayed at this hotel in March 2022. We were sound asleep and at 2:00 in the morning someone was knocking on our door. I asked who was there. There was no answer. Then they kept trying to open the door by pushing the door handle down. I again asked who was there. Again I got no response. I looked out the peep hole in the door and didn't see anyone. Then the door began to open. I yelled and pushed the door shut. I was just shaking! I told my husband to call the Front Desk and tell them someone was trying to break into our room. We called and were told that someone had told the security guard that they lost the key to their room and wanted him to open it for them. Without checking the register to see whose room it was, the security guard just opened our door. I was terrified. I am 68 and my husband is 80 years old! I cannot believe a hotel this size would hire a Security Guard that wouldn't check who was registered in a room, before opening the door! I will never stay at this hotel ever again and wouldn't recommend it to anyone. Neither my husband or myself slept for the rest of the night!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Sandee J, thank you for sharing comments about your recent stay at our property. Our goal is to earn your loyalty as a return guest by providing you 100% guest satisfaction. Though there were facets of your stay you enjoyed, I regret a serious clerical error impacted your overall stay. Please accept my heartfelt apology. Admittedly an error was made on the part of a member of our front desk team that caused you serious distress. I am so very sorry this occurred. Our security team member was attempting to assist two other guests with entry to their room. I can not deny an error was made in identifying the correct room for these guests who needed assistance. This was a hugely unfortunate and disappointing human error. Though I can assure you your safety was not in jeopardy at any time, I can clearly understand how you felt. We have never had an incident like this occur in the ten years I have managed this hotel. I am very sorry this happened to the two of you. If I could turn back time, surely, I would do so. I understand why would not want to return. Adjusting the cost of your room was the least we could do. For potential guests reading this review, I hope in investigating the totality of our reviews, you can conclude this has never happened before and that our hotel provides a safe environment.

"Poor experience with management"

3
KittensMom313, New York City, New York 28/02/2022

This is a beautiful hotel in a beautiful location. We checked in late in the evening after a long ride. Check in experience was quick, and we were staying three nights, and the check in staff person reviewed the details with us. The following morning, the cleaning staff knocked on the door, and shortly afterwards, we received a call from the Front Desk. We were told that we were supposed to be checking out of one room and checking into another, so we'd have to pack up and prepare to move. I was ready to go out exploring the city, so I asked for the Manager. The Manager told me that because we actually had two separate reservations (having reserved for two nights and then added a third at a later time), we'd have to change rooms. I was annoyed that this was the first time I was hearing about it. What if I had already gone out? Would they have packed my stuff for me and changed my room? Nobody told me that upon check in the night before, and this made zero sense for the hotel, which would have to then clean two rooms. After a hard time from Management, I received a phone call from the Manager. She told me "today's your lucky day" and we wouldn't have to change rooms. This soured my experience for the rest of the stay. Poor planning on the part of the hotel became my problem, as I had to have several phone calls with the front desk staff and management to rectify the issue. Nobody told me when I made the reservation that I should mention to the front desk that it was actually two separate reservations. This is a detail that the front desk staff should know.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
KittensMom313, thank you for choosing to stay with us and for providing comments about your stay. I regret probable miscommunications and/or misunderstandings with multiple reservations defined your overall stay. Please accept my personal apology. I appreciate you noting the check-in was quick after a lengthy period of travel. Thank you for noting this is a lovely hotel in a great location. I hope you can respect we often receive multiple reservations under the same name, made for different dates. Often, this is the result of one family member making reservations on behalf of others. For this reason, our team members do not assume multiple reservations made under the same name are expected to be merged into one stay. This is especially the case when the reservations have different arrival dates. Being informed, in advance, that you had made multiple reservations with the expectation that they are to be merged, surely would have prevented this unfortunate experience. The fact you had multiple reservations that you desired to have merged also did not come-up at the time of your registration. This would have been another opportunity to understand your desire. The registration signed upon arrival indicated your arrival and departure date. I can only assume you did not notice the incorrect departure date at the time you registered. If you had, we would have learned at the time that you wanted the two reservations merged into a multiple night stay. Again, I must assume your original arrival reservation was for one night which is why you were contacted the next morning. In general, we receive many requests though our reservations, which include desires to be on a specific floor, be provided a specified view, be near another family member, specific bed types, adjoining rooms, etc. These specific requests are made with the original reservation(s) and, for this reason, we strive to honor all requests. Upon original examination of the needs of our arriving guests, we initially found we could not keep you in the same room. However, with the upgrading of arriving guests, we were able to creatively work out a plan to keep you in the same room. I am sorry the manager's satisfaction in coming-up with a solution was perceived negatively. This surely was not their intention. Surely, I understand the disappointment you experienced in working through this. In ideal circumstances, our team would have noticed the two different reservations with different arrival dates, in advance. This may have caused us to ask if the reservations were expected to be merged into one stay of consecutive nights. At the same time, I hope you can respect that clearly communicating this information in advance would also have resulted in avoiding this unfortunate experience. Please understand what you experienced is unusual and not regular. Surely, I would hope this would not prevent you from staying with us again as the chances of repeating any experience like this is highly unlikely.

"Great experience."

5
User 19/02/2022

We had an excellent stay. The room was clean and nice. Maria at the front desk was friendly and very helpful with ideas of where to go. She was also accomodating in changing our room more to our liking. We stopped in the bar for a snack and Ryan was also a great friendly bartender. Accomodating our needs to a tee, Overall it was one of the better experiences I have had in a long time.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing a five-star ranking of your stay. Our goal is your 100% satisfaction. I am pleased to see you had an excellent visit! It is especially rewarding to learn that Maria and Ryan were two team members who contributed to the enjoyment of your stay. I will be sure to thank them for providing you excellent hospitality! Thank you for noting the room as being clean and nice! We have a fantastic housekeeping team who work hard to achieve that objective. The next time you are in Oshkosh, we hope we will have the pleasure of serving you again!

"Family ice fishing trip"

5
W3231NAnickt, Racine, Wisconsin 25/01/2022

Stopped by the bar and Ryan was amazing!! The best bartender in oshkosh!! I really love visiting wisconsin and this is the best bartender ever!! Best Western 8s amazing.. it is true family! I really enjoy the stay.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing excellent comments about your visit! I am pleased to see Ryan made such a wonderful impact on your stay and provided you excellent hospitality! I agree that Ryan consistently provides excellent, personable service to our guests. I will be sure to thank him for his efforts. I hope you had some great success while ice fishing! We look forward to the opportunity of serving you again!

"Nice hotel!"

5
Janet W, Cedar Falls, Iowa 25/10/2021

Very nice hotel with free parking and a restaurant in the hotel, plus it was a short walk to walk downtown to bars, restaurants, and shops. No complimentary breakfast at this location but prices for breakfast at hotel restaurant were reasonable. I would not hesitate to stay again if I returned to Oshkosh.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Janet W, thank you for staying with us and for providing a top ranking of your visit! I am pleased to learn you enjoyed our downtown location on the river front and that you shared the comment “nice hotel”! The fact of having so many popular venues, within walking distance, is a great benefit to our guests. We are the only Oshkosh hotel that provides excellent water views and the convenience of having the river walk directly adjacent to our hotel. Seasonal dining on our river front patio is a wonderful bonus. It is true we do not provide a “complimentary” breakfast. We made this a conscious decision many years ago based on past guests' feedback who voiced the desire for table service, with waterfront views, and full menu choices. We believe providing full wait staff service, from an a' la carte menu, allows us to properly fulfill most of our guests' expectations with a better-quality food product and service. We appreciate your endorsement in knowing you would not hesitate in staying with us again. This is the best compliment we could receive! We look forward to the pleasure of serving you again!

"Guest"

5
User 09/10/2021

If you'd like an Amazing Old Fashioned ask JADE at the hotel bar! CAREY (manager) & JADE (bartender) just excellent, kind people & service. 5 star review for great accommodations & and kind personable staff. Thank you. :)

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
R5799OGgregp, thank you for choosing to stay with us and for providing wonderful comments about your stay! I am pleased to see our accommodations, and your interactions with members of our team, both contributed to the enjoyment of your stay. Thank you for bringing attention to Jade and Carrie who both provided you excellent hospitality! I will be sure to thank them for the service they provided you! The next time your travels bring you to Oshkosh, I hope we have the pleasure of serving you again!

"Great Stay"

5
deborahcrowell, Milwaukee, Wisconsin 05/10/2021

The hotel was clean and well kept. Checking in and out was quick and easy and the staff were very nice. My room had a really nice view of the river. Only negative was the parking, they have an attached parking structure but the ramp up to the second level was very steep. It was a little confusing getting into the hotel but there were plenty of signs. Next time, I will try to park on the first level.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Deborahcrowell, thank you for choosing to stay with us and for providing a top ranking of your visit! I appreciate you sharing the hotel was clean and well kept. Our housekeeping and maintenance teams work very hard to meet this objective for the pleasure of our guests! I am glad your waterfront view contributed to the enjoyment of your visit! I am sorry the parking became a slight deterrent to your stay. Parking ramps are very standard in city center locations. Thank you noting there was plenty of signage. We strive to direct our guests in a manner that avoids confusion. The next time you are in Oshkosh, we hope we have the pleasure of serving you again!

"Great location"

4
sgrohovsky, Monrovia, Indiana 27/09/2021

Location of this hotel is fantastic! Staff was friendly but the one I spoke with was not well versed in where to eat locally. The breakfast at the hotel was not the greatest so I would recommend eating elsewhere. Don't get a corner room if you think the view will be better - it is not. Don't pay the extra money. Get a regular river view is just as good. Only other issue; had dried blood stains on our sheet and comforter. They were prompt at bringing new.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing comments about you stay. Our goal is to earn your loyalty as a return guest by providing you 100% guest satisfaction. Though there were facets of your stay that were enjoyable, I regret we did not achieve our goal with your recent visit. I am pleased to see you enjoyed our downtown location on the riverfront! Thank you for noting the team members your interacted with as being friendly. However, I am sorry to learn your server was not fully trained for breakfast service. I regret to admit this may be the result of our current short staffing as we strive to acquire new team members and get them fully trained. We put forth every effort to serve our guests in an expeditious manner. Unfortunately, we are enduring staffing challenges like many, many businesses today with restaurants and hotels being some of the hardest hit. Our team members are working long and extended days in our effort to provide expected services to our guests. Our guests deserve to have their expectations met or exceeded which is always our goal. We appreciate the understanding and patience provided by most of our guests as we work through this unusual and difficult period. I agree with you that a clean room is a reasonable expectation. We train our housekeeping team members with the goal of preventing any possible item from being overlooked in a room. The success of our business depends in it. Please accept my apology for the stain that showed-up on one of our bed sheets and comforter. Though we strive for perfection, I regret that perfect, we are not. Please accept my apology for this. Thank you for noting housekeeping was quick to replace the sheet. I realize this next comment does nothing to mitigate the situation however, this truly is untypical for our hotel as evidenced by guests' posts on social media and via internal guest surveys. It is always our goal to attempt to handle guest issues at the time of occurrence. Thank you for allowing us to do so. I regret you did not believe the small upcharge for the corner king river view room to be a value. These rooms are our most sought-after rooms as they are directly on the riverfront. Your room also had the greatest vantage point of the river and Lake Winnebago being the highest-level room in the hotel, and the 8th floor, and directly on the riverfront. I am sorry it did not meet your expectations. We strive to be proactive for the comfort of our guests. There is nothing for us to gain if we do not work toward that goal. I hope by addressing your comments I can improve your faith in us and the Best Western brand as we always strive to meet the expectations of our guests.

"Short but Sweet"

5
Mary M, Waynesville 23/09/2021

I recently stayed at this hotel for a two night stay. We were on a driving trip and used this as a resting point. We chose it for the waterfront location and was not disappointed. We had a waterfront room on the 8th floor. They offer free covered parking. Even on vacation I used the business center which was very nice. They have outside dining on a deck overlooking the Fox River. There is also a nice indoor pool which I did not use. Like so many places right now they are short staffed but are working around the problem with the greatest of ease to their patrons. I would stay here again.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Mary M, thank you for choosing to stay with us and for providing wonderful comments about your visit! I am pleased to see you enjoyed your stay. It is great to see you enjoyed our downtown location on the river front where you could enjoy the view from your room and enjoy food and drink at our water front restaurant and bar. I am sorry you noticed we are short staffed but happy to learn the members of our team stepped-up to meet your expectations. Our best compliment is knowing you would stay with us again! We look forward to the pleasure of serving you in the future!

"Great place!"

5
User 13/09/2021

We were visiting the Oshkosh area to move our son. He is attending UWO Dan the bartender is very informative, friendly & fun! We had a great time! Our room was very clean also friendly & helpful staff. Beds were very comfortable Beautiful hotel Would definitely stay again!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Cjkucz, thank you for choosing to stay with us and for providing wonderful comments about your visit! Congratulations on your son choosing UWO for continuing his education. I am sure he will enjoy his experience and the knowledge he will receive. Thank you for mentioning our bartender Dan as a member of our team who contributed to the enjoyment of your stay. I am so very pleased to learn he provided you excellent hospitality. I will be sure to recognize him for his efforts. I appreciate you noting your room as being clean, the beds comfortable and, the staff was friendly and helpful! Our best compliment is knowing we earned your confidence for a return visit! We look forward to the pleasure of serving you again!

"group staying for wedding"

5
User 13/09/2021

Very clean, staff very nice. The hotel was set up so it was very easy to get around. Our room had a view of the water. We enjoyed watching the boats. The Riverwalk was located by the hotel. Check in and out were fast and easy.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Myelkline, thank you for choosing to stay with us and for providing a top ranking and excellent comments about your stay! Thank you for noting your room as being very clean! I am very proud of our hard working housekeeping team and am pleased to see they met your expectations. It is a wonderful compliment to learn the friendliness of our team members contributed to the enjoyment of your visit. Glad to see our downtown location on the waterfront was a feature you enjoyed. Our team looks forward to the pleasure of serving you again!

"Wedding stay"

5
fredandvick, Woodstock, Illinois 06/09/2021

We stayed here for a wedding over Labor Day weekend. Great hotel. Service was excellent too. Very comfortable bed. Room was very nice and the coffee in the room was good. The location was very convenient for us too.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
FredandVick, thank you for choosing to stay with us and for providing a top ranking and excellent comments about your stay! Our goal is to earn the loyalty of our guests by providing 100% guest satisfaction. I am pleased to see we achieved this goal with your recent visit. I appreciate you noting the comfort of the bed as we desire to provide you a good night's rest! It is great to learn you appreciated the amenities we provide, and the service demonstrated by members of our team, all contributed to the enjoyment of your stay! We hope we have the pleasure of serving you again!

"Quick Trip"

5
User 23/08/2021

I surprised a great- nephew by traveling from out of state to be at his wedding. Found out late Friday night, he was getting the next day. Called Best Western to see if there were any vacancies near the wedding—found one 45 miles away!! Hotel was “ very nice”. Room was wonderful, staff were amazing, nice stay. Parking-so/so. ( outdoor-wedding; beautiful day; wonderful wedding). Nice surprise.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing a top ranking and wonderful comments about your visit. I am pleased to see we met your 100% satisfaction! I am glad we had a room available so that you could surprise your great nephew! Thank you for noting the staff as being “amazing”. I am pleased to see your interactions with our team members contributed to the enjoyment of your stay and that you felt the accommodations were “wonderful”! Happy to see, all in all, it was a wonderful visit! The next time you stay over night in Oshkosh, we hope you will choose to stay with again!

"Long stay/class reunion"

4
lindakerr8, Las Vegas, Nevada 19/08/2021

We've stayed at several Premier Best Western Hotels; although very nice and our view was amazing...it was a bit off. Had some issues with checkin, which had us at check in over 45 minutes....as Diamond members we booked through Best Western members line...we were told by front desk, we should've contacted front desk directly...(fine print, no one sees)! Refrigerator froze everything, told guest services upon checkout. Was told housekeeping would come every other day, with full clean on 6th day...forgot us 3 times...had to have them cone later. Misty smell near parking garage hallway..needs airing! Drilling in ceiling directly outside our room, plaster all overfloor. Young man at desk (nightshift) super friendly and a pleasure...

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Our goal is to earn your loyalty as a return guest by providing you 100% guest satisfaction. Though there much you enjoyed about your stay, I regret we did not achieve our 100% satisfaction goal with your latest visit. Please accept my personal apology. Thank you for being a loyal, repeat customer of our hotel and for being a Best Western Rewards member! I appreciate you commenting that our front desk team member, Drew, made a positive impression on your visit. I will be sure to thank him for the hospitality he provided you! I am sorry the check-in process was longer than normal. I recall being personally involved with your registration and walking you to your room to be sure it would accommodate your needs for an extended two-week stay. Since you were staying with a dog, we had you assigned to the floor of our hotel that is used for room assignments of guests who have dogs. You mentioned you had allergy concerns regarding other dogs. We wanted to be sure the room we assigned to you would meet the requirements of your extended visit. I am sorry this delayed the check-in process however, I believe this was a prudent step in our effort to best accommodate you for the full extent of your visit. I appreciated the opportunity I had to chat with you and your husband learning of the service you both provided to our country. Thank you! I am sorry the replacement of a lighting ballast in the hallway that was near your room became disappointing. In running a 24/7 business, there never seems to be a perfect time to address required maintenance issues. This work was done in the late morning to prevent any disturbance to guests sleeping. I understand there was some dust created as it was necessary to cut a hole in the ceiling to replace the ballast. As soon as our maintenance team members put their tools away, they came back to vacuum the debris that was a result of the repair. I understand you had a cordial, friendly interaction with the maintenance team member who completed the work. The in-room refrigerators have a thermostat adjustment to the rear of the refrigerator. We would have been happy to readjust this for you had we been informed prior to your departure. Many guests adjust the thermostats to their own needs, and I am very sorry that a prior guest may have lowered the temperature to an unreasonably low level. Thank you for brining this to our attention. I am sorry an oversight in our housekeeping became a deterrent to your stay. As we strive for perfection in servicing our guests, I would cherish the opportunity to say we have never made a mistake. Unfortunately, like any reputable business, we strive to correct our oversights and provide a heartfelt apology when something has not met a guest's expectations. I am sorry I do not know the exact details of why any oversight might have occurred. Our housekeepers won't go into rooms that have a “do not disturb sign” and they will not enter rooms with dogs unless the dog has been removed from the room. Is it possible these were some of the occurrences that took place preventing housekeeping from getting into your room for cleaning services? In all cases, we will send a housekeeper to a room that requires servicing upon request as we provide nearly 24-hour housekeeping service. I appreciate you comments as we are always interested in improving and meeting the expectations of our guests. I hope we have the pleasure of serving you again!

"Sad time at AirVenture 2021"

2
JK00072, Lorain, Ohio 02/08/2021

Bathroom not clean - dust on shelves -- and dust all around the room. Garbage under the sink (there was stuff there from some previous guest -- never moved during our entire stay) Gave us a refrigerator that did not work --- we lost all of our food the first night due to a non working refrigerator). TV remote was some kind of toy that did not work -- had to press a button 5 times to get something to change. Had to take our own garbage out of the room and take it to the lobby. Thermostat was hilarious -- had to set it at 67.5 to get it to cool the room to a normal 72 and remove the humidity.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Our goal is to earn your loyalty as a return guest by providing you 100% guest satisfaction. Though there were facets of your stay your enjoyed, I regret we did not meet the goal with your visit. Please accept my personal apology. As demonstrated in the majority of our social media posts, our housekeeping team members primarily get compliments for their efforts, I regret the oversight of something under the vanity as well as noticeable dust, both became deterrents to your stay. I am glad we were able to send the evening housekeeper to your room, in a timely manner, to take care of the dust you noticed. I have shared your comments with our housekeeping leadership team so that they can follow-up with the team member involved to prevent a recurrence. Unfortunately, I cannot provide you a conclusive answer as to what may have been the problem with the refrigerator. When our maintenance team member looked at the refrigerator the following morning, it was working. We removed it from your remove and replaced it with a new refrigerator. Our maintenance team ran the original refrigerator in their shop for the next several days and it never failed. I regret it became a frustration. The TV remotes in our rooms are marketed as “clean remotes” for sanitation purposes. The special remote control is designed to be safer due to a non-porous, sealed membrane surface that reduces bacteria and germs by as much as 99 percent compared to traditional remotes. The traditional TV remotes harbor an unusual number of bacteria, even when they are cleaned daily. If your remote was not working well for you, I hope you brought it to our attention so that we could replace it or reprogram it for you. The best I have been able to determine is that we did not have a report of any challenges you were having with the air conditioning. We would have been happy to have this addressed for you by a member of our maintenance team had this been brought to our attention. I am sorry for the disappointment. JK00072, we strive to put forth our efforts for the comfort of our guests. There is nothing for us to gain if we do not work toward that goal. I hope by addressing your comments I can improve your faith in my team. We look forward to the pleasure of serving you again.

"Great location & service"

5
270kellyd, Deerbrook, United States 23/07/2021

Enjoyed the view of the water from our fifth floor room. You do overlook the parking garage and other buildings but your view is not obstructed at all. Room was clean and spacious. Bed was very comfortable. Room was pretty quiet. Only heard a few doors closing in evening hours.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing wonderful comments about your stay! I am pleased to see the river view from your room contributed to the enjoyment of your visit. Thank you for noting the room as being clean. This is a great compliment to the efforts of our wonderful housekeeping team. I am happy to know the comfort of the bed provided you a good night's rest. The next time you are in Oshkosh, we hope we have the pleasure of serving you again!

"Family wedding"

5
mariveedf, Boulder Creek, California 22/07/2021

Perfect place for family reunions as well as weddings Staff are wonderful, restaurant serves three meals a day. Menu is varied, I loved the food. Ate all my meals there. They are close to other restaurants and in the lovely city of Oshkosh, on the Fox river. A lovey outside eating area and place to dock boats. My room overlooked the river and was lovely. Beds are comfortable and room darkening curtains made for the best sleep I've had in months. I highly recommend this hotel for gatherings of all kinds.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing this wonderful review of your visit. Our goal is to earn your loyalty as a return guest by providing you 100% guest satisfaction. I am pleased to see you enjoyed your stay while attending a wedding at our hotel! It is great to see the many amenities provided by our convenient downtown location on the waterfront, all contributed to the enjoyment of your stay! I am glad you were able to have a restful night's rest is this is what we desire for all our guests. The greatest compliment we can receive is knowing you endorse our hotel for other guests. The next time you are in Oshkosh, we look forward to the pleasure of serving you again!

"Typical Hotel Experience"

4
Legalgrl09, Roscoe, Illinois 19/07/2021

Check in was easy. Parking accessible. Beds and accommodations clean and comfortable. Adequate for a nights stay. View was pretty and nice boardwalk to walk along the river. Son enjoyed the pool and hot tub. Overall standard hotel stay nothing over the top but nothing to give it less than 4 stars.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing positive comments about your visit! I am pleased to see you enjoyed your stay! Thank you for noting the bed as being comfortable and the room was clean. Though both are simple expectations, I am glad we were able to provide you a good night's rest in a comfortable setting! Happy to see your son had the opportunity to enjoy the indoor pool and hot tub. The next time you need to stay in Oshkosh, we hope you will stay with us and that we will have the pleasure of serving you again!

"Wonderful experience"

1
kassytow1959, Ripon, Wisconsin 15/07/2021

My family stayed at the Best Western to attend my great niece's wedding. Approx. 20 rooms were used by family & friends. It was very clean, organized with quick, pleasant service & a great view of the water.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and for providing wonderful comments about your visit. I am pleased to see you had a great stay! Based on your positive comments, it appears your "ranking" of our hotel for the respective categories is the opposite of what you intended. You provided a poor ranking rather than a positive ranking. Could I respectfully ask you to delete this and redo your rankings and comments. Our team realizes the importance of our clients' wedding day in that we service over 100 weddings a year. I am pleased we met the expectations of your niece's wedding and that you enjoyed being an attendee. Thank you for noting the hotel as being clean. This is a great compliment to our housekeeping team. I am happy to see you enjoyed the service provided by our team members as well as our excellent water front location. The next time you travel to Oshkosh, we hope you will choose to stay with us again!

"Best Western Oshkosh"

5
patrickdU6525CD, Lake Zurich, United States 14/07/2021

We had a great stay - drinks and dinner on the RiverWalk while watching the boats and drawbridges, was a fantastic experience. We also really enjoyed walking Downtown Oshkosh. We'll definitely return for another visit!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and for providing wonderful comments about your visit. I am pleased to see you had a great stay! I am happy to learn you were able to enjoy two of our most sought-after features; being on the water and being downtown close to shopping and other great downtown venues. Our greatest compliment is knowing you will return! We look forward to the pleasure of serving you again!

"This hotel never disappoints!"

5
Jennifer E, Baltimore, Maryland, United States 02/07/2021

I have stayed at the Best Western Premier in Oshkosh on business travel at least 20 times, and I have never had a single problem. The staff is always helpful and friendly, the rooms are always clean and comfortable, the restaurant is great (especially in the summer when you can sit out on the water). This is definitely the nicest Best Western I have ever stayed in, and I will continue to do so once a month when I travel to Oshkosh for work.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Jennifer E, thank you for being a regular, repeat guest of our hotel. We really appreciate your loyalty! I am so very pleased to learn there is so much about our hotel you have enjoyed over the years. Thank you for noting the guest rooms as being clean and comfortable and that your interactions with our team members has contributed to the enjoyment of your stays. I am glad to see that waterfront dining at our on-site restaurant, the Ground Round at River's Edge, has been a positive impact on your stays as well. We look forward to your return visits!

"Great getaway"

5
User 29/06/2021

Beautiful hotel. Clean and comfortable room. They did not have free breakfast, but that might have been because of Covid. Also rented a meeting room and used the catering services and both were excellent.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing an excellent review of your visit. I appreciate you noting the rooms as being clean and comfortable. Though this is a simple expectation, our housekeeping team works hard to achieve that goal. It is true our hotel does not provide a complimentary breakfast. Most of our past guests voiced the desire for table service with full menu choices. We believe providing full wait staff service from an a' la carte menu allows us to properly fulfill most of our guests' expectations with a better-quality food product and service. In addition, conference hotels with a convention center and/or extensive meeting space do not typically provide a complimentary breakfast. This is also true of full-service hotels where an on-site restaurant provides meal service and drinks for all three meal periods. I am pleased to see we were able to provide you meeting space and catering services that met your expectations? Thank you for giving us the opportunity to service your meeting. The next time you are in Oshkosh, we hope we have the pleasure of serving you again!

"parking ramp is confusing"

4
trautmannneil, Fond du Lac, Wisconsin 28/06/2021

Very nice and clean hotel.Great rooms especially if you have a river view. Paking ramp is very confusing.No matter wha level you park on you have to take the parking ramp elevator to the 2nd floor and then walk across the bridgewalk to the hotel to get to the room elevators.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing comments about your visit. I am pleased to see you enjoyed your stay! It is great to see the view of the river from your room added to the pleasure of your stay. I am sorry to learn the connection of the parking ramp to the hotel became confusing. The parking structure is connected to the hotel with an approximate 100' corridor between the parking structure elevator and the hotel elevators. Though I believe the posted signage adequately guides our guests between the two sets of elevators, I am always open to suggestions for improvement. I am sorry this particular item became a deterrent to your visit. Surely, I hope this would not prevent you from staying with us again. We look forward to the pleasure of serving you in the future!

"Clean"

4
shell962, Belvidere, Illinois 26/06/2021

It's clean and updated. Parking sucks & you have to pay extra for it. There's bottles of water in the rooms, but they're $2. & you can get a sack breakfast for $6, pretty much the same stuff you get for free at other hotel chains, where the cost of the room is also cheaper than here. :/ But I guess it was clean & comfortable, so served it's purpose...

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for staying with us and for providing comments about your visit. Though there was much you enjoyed about your stay, I am sorry we did not completely meet your expectations. Please accept my personal apology. I appreciate you noting the hotel as being clean and updated. Though this is a simple expectation, our housekeeping and maintenance teams work hard to meet this expectation for our guests. The hotel provides a three-level parking garage/ramp for guests of the hotel. Admittedly, I do not understand your comment about “parking sucks”. Most venues I have visited with parking ramps charge a fee. The parking ramp connected to the hotel is maintained by the City of Oshkosh. The minimal $3 nightly municipal fee is a pass-through fee that goes directly to City for the purpose of maintaining the facility. It is quite typical that downtown communities, regardless of size, have a parking fee when a parking ramp is the designated parking for their businesses. I am sorry a charge for bottled water became a detractor to your visit. The bottled water is provided as an in-room convenience item for our guests. Of course, it is a choice of accepting the convenience and paying a nominal charge or to make the decision to not take the water if it is not a perceived value. The Grab and Go breakfasts are simply a convenience offering. It is provided complimentary to our upper level Best Western Rewards members. In addition, the hotel provides the option of a full-service restaurant and bar serving breakfast, lunch, and dinner daily. The Grab and Go breakfasts are not the only breakfast offering. I am pleased to see that, minus these detractors, you enjoyed you stay. We hope we have the pleasure of serving you again!

"Met expectations"

4
User 14/06/2021

Covid protoccols limited some amenities in the room; no pen and paper, no kleenex, no local or hotel information, no drain plug in the tub. Otherwise, the room was quiet with a nice view and a very comfortable bed.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing comments about your stay. I am glad you enjoyed your stay but regret the COVID protocols became a slight deterrent. I appreciate you comment about having a pen and paper in the room. We continually review our procedures and I believe most people are getting more comfortable with lifting some restrictions. I believe we are close to the day of dropping many of those protocols. I regret you did not notice we continue to provide Kleenex which is located in a dispenser in the bathroom. In addition, we provide a welcome letter at registration that outlines our current COVID protocols. This letter also provides the link to the electronic version of our in-room directory. I am sorry you may have missed that information. I am pleased to learn the room was quiet, and the view of the river contributed to the enjoyment of your stay. Happy to see the comfort of the bed allowed you a good night's rest! The next time you are in Oshkosh, we hope we have the pleasure of serving you again!

"The most amazing venue for a Wedding"

5
karilynn2021, Fond du Lac, Wisconsin 14/06/2021

My Husband and I got married on June 12, 2021 we had everything from rehearsal to gift opening here and it all ran so smoothly I could not have asked for a better weekend, the staff was so accommodating to all of our needs, I would recommend the Best western in Oshkosh to all my family and friends, If you're looking for a beautiful venue with great food and a relaxing atmosphere look no further

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Karilynn2021, thank you for sharing your comments regarding your rehearsal dinner and wedding reception that was held on the riverside of our convention center. I am so pleased to learn our culinary and service teams met your expectations on this very special day! Thank you for putting your faith in us and for endorsing our hotel and event venue. We really appreciate it! Best of luck and success to you and your husband for a wonderful marriage and life together!

"Great stay"

5
VAMaryB, Woodbridge, Virginia 11/05/2021

Great stay on the river. Excellent and friendly/ helpful staff. Rooms were perfect size and well maintained. Pool and fitness room were both open which was a pleasant surprise. Coffee service in the room was Starbucks so we were very happy to see that!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing these wonderful comments about your stay. I appreciate you noting the team members you encountered as being friendly and helpful. It is great to learn their hospitality contributed to the enjoyment of your stay! I am pleased to see our river front location, and other amenities provided, all provided a great lodging experience! We hope we have the pleasure of serving you again!

"Pleasantly unpleasant."

2
User 22/04/2021

What seemed like a great looking room was filled with low maintenance and lack of service. Upon entering my room, when I took off my shoes I felt a wet spot on my sock immediately. I looked down and there was a circular wet spot on the ground at the foot of the bed so my initial response was to look up to maybe see where the mystery wet spot could be coming from. I couldn't tell but it looked as though there could have been a leek from the ceiling dripping down on the floor. The ceiling was bowing a bit and it was hard not to ignore the constant running toilet in the bathroom. Yeah, had to deal with a running toilet all night and it wasn't the type where you could just flush it or jiggle the handle to make it stop. I suspect it played a part on the wet spot on the floor but I am no expert by any means. And lastly, when I went to go watch television I used the remote to turn on the TV. However, the volume button seemed to work but the channel buttons did not so I only had one channel for viewing pleasure. That was a non-luxury spent hotel experience that could have been much better.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
I appreciate and thank you for the time you took to share your comments about your stay. Our goal is to earn your loyalty as a return customer. I regret there were several detractors that resulted in a negative impact on your visit. Please accept my personal apology. Considering your TripAdvisor username is not the guest name used to book your reservation, I am left to make some assumptions as to who you are and what room you stayed in. After questioning front desk team members, I believe I have determined this information. The number of issues you reported is very non-typical for our hotel. However, it is your personal experience that is most important to me. In working to maintain our reputation and meet the expectations of our guests, we strive to address issues as we are made aware. We hope to be provided the opportunity to address a guest issue prior to the guest's departure so that it is not an ongoing concern throughout the stay. I regret these issues were only shared with us the morning of your departure. Both the TV remote and toilet were easily resolvable issues had they been brought to our attention. The wet spot on the floor was from spot-cleaning that housekeeping completed just prior to your arrival. I agree the small wet spot should have been dried prior to checking you into the room. I personally inspected the ceiling in the room where you stayed. There were no water or drip spots from the ceiling nor is the ceiling “bowing” in any manner whatsoever. We strive to be proactive for the comfort of our guests. There is nothing for us to gain if we do not work toward the goal of addressing our guests concerns as we are made aware. I hope by addressing your comments I can improve your faith in us and the Best Western brand as we continue to make improvements for our guests.

"A wonderful hotel for meetings, staycation, or business"

4
carmenlealwrites, Oshkosh, Wisconsin 06/04/2021

Our house got painted so we stayed here instead of sleeping in a cluttered bedroom. Great check in, nice people, great bed. We will for sure stay here again. The only downside was that the sheets were scratchy, maybe too much bleach, and so that can be improved upon. I also wish there had been free bottled water for each guest before charging for water.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us while your house was going through a painting project. Of the many hotel choices in Oshkosh, we are pleased you chose to stay on the waterfront! I am pleased to see the interactions you had with members of our team contributed to the enjoyment of your visit and that the bed was very comfortable. It is important that our guests get a good night's rest. However, I am sorry the sheets were perceived as being scratchy. I will look into this in greater detail to see what in our laundering process might have impacted this. I appreciate your comments about the bottle water. The collective comments of our guests often determine our future operational procedures. Thank you again for staying with us and for sharing your comments.

"Overnight in Oshkosh"

5
karenhoward2015, Sheboygan, Wisconsin 05/04/2021

I took my husband away for his birthday. We stayed at the Best Western and ate at the Ground Round. We had a wonderful time. The hotel was clean and quiet. The staff was helpful and courteous. We would definitely stay here again. It was close to everything we wanted to do: EAA, outlet mall, riverwalk, Menomonee Park.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing detailed comments about your visit! My team and I are so vey pleased to learn we achieved your 100% satisfaction! Thank you for sharing our team members were helpful and courteous. Though cleanliness is a simple expectation, I am pleased to see our housekeeping team met that objective. I am really happy to learn you had an enjoyable stay and that you would return to our hotel again. We look forward to the opportunity of serving you again!

"DIRTY ROOMS"

1
User 27/03/2021

Stayed in room 210 and it was filthy. Because I had my two pets they couldn't accommodate a change in rooms. When I had mentioned the stain nothing was addressed to fix the gross issue. Also the safe was not working, and the microwave was not working either, There was literally a woman's panty liner stuck to the door.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for staying with us and for providing comments about your stay. Our goal is to earn your loyalty as a return guest by providing you 100% guest satisfaction. I regret we “missed the mark” during your recent visit. Please accept my personal apology. I agree with you a clean room is a simple expectation. I received and responded to your original internal guest survey which did not provide any comments about your three-day stay. The only comments I received were through this social media post. I have since questioned our front desk, housekeeping, and maintenance team members. I regret I cannot determine the team member you spoke with to bring your concerns to our attention. My objective in questioning my team members was to determine who you spoke with so that I could provide corrective coaching to this team member to be sure any issue brought to our attention is properly followed through on. Though we strive to never make a mistake in providing hospitable service to our guests, I must acknowledge we are subject to the possibility of a misstep. Our business, or any business, would simply ask we be provided the opportunity to correct any deficiency brought to our attention. If it is perceived to be a serious matter on the part of you are any guest, please ask for a manager so that we can address your issue professionally, early, and completely, prior to your departure. Our goal is always to address issues quickly with the ultimate outcome of preventing the recurrence of any oversight. Again, I ask that you again accept my personal apology. We truly work to be proactive for the comfort of our guests. There is nothing for us to gain if we do not work toward that goal. I hope by addressing your comments I can improve your faith in our hotel and its team members. For those reading this post, please review the collective nature of our social media posts to see this experience is not typical. Salaghba, I surely regret we did not meet your expectations.

"Quick overnighter"

5
User 27/03/2021

My little guy had the week off of school and he loves to swim so I booked a room. The two or us had a great time! The pool area and game room were nice and the room was super clean with a nice view. It was definitely worth it.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Steve O, thank you for choosing to stay with us and for providing wonderful comments about your visit. My team and I are pleased to see we achieved your 100% satisfaction! I am happy to learn you were able to enjoy quality time with your son and that you both had an enjoyable time. The next time you have an opportunity to visit Oshkosh, we hope we have the pleasure of serving you again!

"Bowling is Fun"

5
JDSmom122602, Roscoe, Illinois 15/03/2021

Every time we come to the area for a bowling tournament, we like to stay at this Best Western. It is clean, fast & friendly staff, and we always have a good time in the lounge. Great service & great food!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and for providing a top ranking of your visit! My team and I are so very pleased to see we met your 100% satisfaction. Thank you for commenting you always enjoy the service and food at our onsite restaurant and lounge, the Ground Round at River's Edge. We really appreciate your support of our restaurant, especially during this challenging time brought on by the pandemic. It is great to see you have been a loyal guest of our hotel. We look forward to the pleasure of serving you again, the next time your travels bring you back to Oshkosh.

"Weekend Getaway"

5
794victoriag, Medford, Wisconsin 09/02/2021

Weekend getaway with my love! First time in Oshkosh. We came to see a Star Wars toy exhibit at the Public Museum. We were looking for a room with a hot tub and fireplace and this one was perfect. It is located in the heart of downtown. We had a view of the beautiful (frozen) Fox River. I bet it's great in the summer! The suite was very spacious. Dining table, pull out sofa, desk, a couple more chairs. Then in the bedroom, a comfortable king size bed, fireplace, and hot tub for two! Large walk in shower in the bathroom. Staff was very friendly, professional, and extremely helpful! Room was very clean. We will definitely stay again.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing excellent, detailed comments about your visit. My team and I are so very pleased to learn we met your 100% satisfaction! I am glad the Whirlpool/Fireplace suite met your every expectation and that you enjoyed the view of the river from your room. To your point, yes, it is great in the summer and you have the added feature of being able to dine, have a cocktail on our patio and enjoy the river walk. Thank you for noting the room as being clean. Though cleanliness is a simple expectation, our housekeeping team works hard to achieve that goal and puts forth every effort to meet the pandemic protocols of Best Western's signature "We Care Clean" program. We appreciate you endorsing our hotel and look forward to your return visit. We will appreciate the pleasure of serving you again!

"Great and friendly service!"

5
User 29/01/2021

I came in for lunch and had Ryan as my bartender and Nikki as my server. They were both very friendly and the service was prompt. The restaurant was very clean and well kept. The food and the drinks were both very very good. Super highly recommend if you're in the area!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing comments about your stay. We appreciate you supporting us with your visit to the Ground Round at River's Edge. During the challenges brought on by the pandemic, any patronage we receive from our guests is very much appreciated. I am pleased to see the friendly and prompt service provided by Nikki and Ryan added to your overall hotel experience! We appreciate your endorsement of our on-site restaurant and lounge. Out goal is to earn the loyalty of our guests for a return visit. I hope we have achieved this goal and have the pleasure of serving you again!

"Clean and Convenient"

5
Tour44189164666, Hartland, Wisconsin 29/01/2021

Very handy and walkable to downtown. Very clean with outstanding COVId-19 Protocol in place. Friendly and efficient check-in and check-out. Inviting lobby and clean fast elevators. Parking with hotel access from ramp

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing excellent comments about your stay. Our team appreciates you noting the hotel as being clean and as having excellent COVID-19 procedures. Best Western, as a brand, has put a lot of effort into developing COVID procedures with the goal of keeping both team members and guests safe. I also appreciate you noting the team members you encountered as being friendly and efficient. Glad to see they contributed to the enjoyment of your stay! Our goal is to provide our guests with 100% satisfaction. I am glad we met that goal with your visit. We hope we have the pleasure of serving you again!

"Great experience"

5
User 16/01/2021

Stayed Saturday to Sunday with my sisters on a mini get away. We sat in the lounge watching the Packer game, our bartender Ryan was absolutely 100% amazing! He rolled with every obnoxious, bizarre comment/question we had for him! Prizes and shots for every touchdown, great good, decent prices.... 10/10, we will definitely make another visit here!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Pauleneg2021, thank you for choosing to stay with us and for providing wonderful comments about your weekend getaway! I agree with you, Ryan is a gem! I am happy to see Ryan made such a positive impression on your visit. I am pleased we were able to achieve your 100% satisfaction as this is always our goal in serving our guests. We look forward to the pleasure of serving you again during your return visit. Safe travels!

"Downtown Family Fun"

5
jtestroete1977, Fond du Lac, Wisconsin 13/12/2020

Walking distance to downtown Oshkosh restaurants & bars. We viewed the River which was awesome! The room was comfortable & updated. No noisy heater like I've experienced in other places. This is a great place for a very reasonable price.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing an excellent ranking of your visit! Being downtown and on the waterfront, are two great amenities that many of our guests appreciate about our hotel. Thank you for noting the rooms as being comfortable and quiet. Our hotel's heating and A/C is a central system which eliminates the traditional "through the wall" heating and A/C units that are experienced at most hotels. My team and I are happy to see we met your 100% satisfaction. We look forward the opportunity of serving you again during a return visit.

"Awesome!"

5
User 16/11/2020

Great stay! super fun place with good atmosphere. super clean nice rooms. and reasonably priced! its the place to stay if your visiting Oshkosh! great location, walking distance to downtown nightlife.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing excellent comments about your visit. My team and I are so very pleased to learn we met your 100% satisfaction! Thank you for noting the rooms as being clean and reasonably priced. Though cleanliness is a simple expectation, our housekeeping team works hard to achieve that goal! It is great to see you enjoyed our downtown location on the waterfront. There is always plenty to do downtown. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again.

"Dusty tables in the restaurant and guests not masked."

2
User 09/11/2020

The majority of guests didn't wear masks in the elevators, hallways and lobby. The three front desk workers seemed uninterested in enforcing the state requirement. We tried the prime rib special in our room and found the seasoning and quality of meat to be sub-par at best.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for staying with us and for providing comments about your stay. I am sorry we did not meet your 100% satisfaction is this is always our goal. Please accept my personal apology. I am sorry circumstances around the pandemic largely influenced your disappointment with our hotel. Certainly, I understand your opinion about “masking” during the pandemic. The Governor of Wisconsin's Executive Order 94 recommends masking however, it is not mandated due to constitutionality issues. However, Best Western branded hotels require guests to wear masks in public spaces. This is indicated with signage at all entry points as well as at the guest elevators. As I am sure you are aware, this has become a very sensitive and aggravating topic with many people. Our staff is trained to politely ask guests to wear their masks upon arrival. However, if they refuse, for the staffs' own safety, they are not to engage any further with that guest. I hope you can respect us not putting our team members in contentious situations. Surely, it would be easier if everyone complied. I regret this is not the reality. I am very sorry the prime rib served during room service did not meet your expectations. Our greatest opportunity in food service situations is to address concerns as they occur. In the Ground Round, we always have floor managers available to our guests for non-typical situations that can arise. With our restaurant, or any restaurant, if something does not meet your expectations, I would ask for a manager to address the concern at the time of service so that the issue can be corrected while you are there. I hope you took the opportunity to do this. Our team strives to be proactive for the comfort and enjoyment of our guests. There is nothing for us to gain if we don't work toward that goal. I hope by addressing your comments I can improve your faith in our team and the Best Western brand.

"You have to fight for your rate!"

2
TNT911, Kaukauna, Wisconsin 01/11/2020

The King Executive was not fulfilling. Had to work to get fair rate. No instruction on how to use anything. Parking was an adventure everytime we went to vehicle unless you went through main lobby everytime.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
TNT911, thank you for choosing to stay with us and for providing comments about your visit. Our goal is to earn your loyalty as a return customer. Please accept my personal apology for our team not meeting your 100% satisfaction. As your identity is anonymous, and your comments are lacking some detail, it is difficult for me to knowledgably address your disappointment. Generally speaking, though hotel occupancies are marginally lower than normal due to the pandemic, our suites are in strong demand which partially dictate the rates. I regret I do not know what you mean when you indicate you needed to "work to get a fair rate". I also am unclear about the comments regarding parking. The parking structure is accessible from both the lobby level and second level of the hotel. Feel free to reach-out to me and I would be happy to personally address your comments. We work to be proactive for the comfort of our guests. There is nothing for us to gain if we don't work toward that goal. I hope by addressing your comments I can improve your faith in us and the Best Western brand as we strive to meet and exceed the expectations of our guests.

"Nice facility, nice rooms"

3
User 26/10/2020

We stayed at this hotel at the end of October and the hotel appeared to be doing their part for Covid precautions and restrictions. We were upgraded to a larger room due to plumbing issues in our first room. The fridge in the second room did not work and the front desk staff member was not able to fix this issue due to lack of staff so all of our food items perished (which far outweighed the cost of the room itself!). The overnight front desk staff member was rude and hung up on us several times. Day time staff were very nice and informative. The pool area was nice, but DEFINITELY not cleaned during the night like the website boasts- we left a towel in a strategic place when leaving the pool area at time of close and it was still in the same spot the next morning. Towels were not refilled so the stacks were empty. The pool area was also still dirty from the previous day. We never saw staff actively cleaning or disinfecting frequently touched surfaces and we were in and out of trafficked areas all day. The staff did all have masks on (except maintenance and security) and were frequently using hand sanitizer. The grounds looked well maintained and appeared clean albeit the pool area and some high traffic areas.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Cruiser543854: Thank you for choosing to stay with us and for providing comments about your visit. I appreciate you noting the effort put forth by our team to implement Best Western's “We Care Clean” procedures in response to the pandemic. These standards have been developed for the safety of both team members and guests. Please accept my personal apology for the maintenance issues that contributed negatively to your stay. I would be less than honest if I told you maintenance problems don't occur now and again. Just like our homes, these issues can arise at any time. I am sorry “Murphy's Law” came into play as it is highly unusual that one guest would encounter two different issues during one stay. I hope we can agree that, under normal circumstances, the free upgrade to a suite would have been a reasonable customer service gesture for a single concern. I regret a second issue developed and a miscommunication/misunderstanding occurred with our guest service representative as she attempted to handle the second incident for you. It is never acceptable for a team member to be rude. It is disappointing her efforts to assist with the matter came across negatively. After discussing the situation with her in great detail, this surely was not her intention. The $50 adjustment to you bill was made to compensate for the loss of food. For the improvement of the services we provide, I strive to obtain the facts for issues brought to my attention. Admittedly, I can't with 100% certainty address the “strategically” placed dirty towel you referred to in the pool area. Via security camera footage however, I can verify that our maintenance team member cleaned both the main pool and whirlpool and housekeeping did pick-up towels and electrostatically sprayed the pool area with a sanitizer/disinfectant at 8:00 a.m. This was followed by a number of guests (children and adults) who used the pool from 8:15 a.m. until 9:25 a.m. You and your family arrived at about 9:50 a.m. Since we don't staff the pool area throughout the day, I acknowledge you could have found a towel(s) left by the earlier families who used the pool that morning as none of our staff were in the pool area between 8:30 a.m. and the time you were in the pool area. Our goal is always for you 100% satisfaction. I am very sorry unusual circumstances developed that prevented us from achieving this. Again, please accept my personal apology.

"Good hotel, not the caliber of other Best Western "Premier" properties"

3
Sean M, Minneapolis, Minnesota 22/10/2020

We stayed one night at this particular hotel in large part b/c of prior experiences at Best Western "Premier" (upscale) properties. While our room was clean and comfortable, its furnishings (and those of the hotel), and our interactions with hotel staff, did not look or feel "Premier," more like a regular Best Western or "Best Western Plus" (upper-midscale) at best. Hotel staff not disclosing at check-in the hotel's ticky-tacky fee to park in its mostly vacant ramp was unprofessional; we only discovered this fee later, on reviewing our credit card invoice, and had to call the hotel to inquire about it. Our visit was also marred by this hotel's location, in downtown Oshkosh, which obviously saw its best days many years ago. After dinner at the hotel's in-house restaurant, the Ground Round (think Applebee's-caliber), we went for a walk on the riverwalk along the Fox River, and were quickly "treated" to the sight and sound of homeless people allowed to reside in downtown's "signature" Riverside Park, loudly and profanely arguing with each other and throwing food at one another. We quickly detoured to cross the Main St. bridge south, and suddenly had the entirety of Oshkosh's police, EMS and fire pass us by, with lights and siren, to a call we later learned was a triple shooting, with one fatality. Even without these unsavory events, and despite the general niceness of Oshkosh's residents, there appears little reason to visit Oshkosh unless you're required to be there.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Sean M, Thank you for choosing to stay with us and sharing comments about you stay. We appreciate and thank you for your support of our brand being that you are a Best Western Rewards member! I am very sorry we did not meet your 100% satisfaction as it is our goal to earn your loyalty as a return guest. Thank you for noting the hotel as being clean and comfortable. Cleanliness is a simple expectation and our housekeeping team puts forth a lot of effort to achieve that goal. As part of the process for eliminating touch points during the pandemic, many of the amenities from the rooms have been removed including extra accent and sleeping pillows, decorative bed scarfs, glass water glasses, ceramic coffee mugs, etc. Admittedly, the removal of these items may take-away from the overall feel of the room. I'm sorry the parking charge caused you disappointment. This nightly charge is described on our Best Western branded reservations site (as well as other partner sites), displayed under “Hotel Amenities”. Since this information is revealed at the time of booking, we choose to provide other details of the hotel during the arrival process. We would never intentionally be disingenuous to a guest as there is nothing to gain in doing so. Like your home city of Minneapolis, it is quite typical that downtown communities, regardless of size, have a parking fee when a parking ramp is the designated parking for a business. I would hope this rather nominal fee is low enough that it would not prevent you or other guests from staying with us again. Though you noted the ramp as being “mostly vacant”, it is true the pandemic has arguably affected hotels, restaurants, and airlines harder than any other businesses. Fortunatley, our weekend summer business has been good providing for the need of that facility It is regretful you did not enjoy the downtown, waterfront location of the hotel. The river walk, waterfront dining, boating, fishing and location to other downtown dining and shopping are some of the amenities that our guests mention they enjoyed in social media and surveys. Oshkosh is obviously much smaller than Minneapolis. However, like your city, there are unfortunate circumstances that can occur at any time. Thank you for pointing-out the niceness of the Oshkosh residents. From a quality of life standpoint, Oshkosh is rated #4 in “Most Livable Small Cities” and #9 in “Top Cities for Working Parents” by Smart Asset as well as #2 in “Best Places for Millennials to Move” by Reviews.org. Though you mentioned you would not return to Oshkosh, I would simply ask you give it a second thought. Oshkosh has the world class EAA Aviation Museum, some of Wisconsin's best waterways for fishing, power boating, sailing and other water sports, the Wiowash trail for biking and hiking, the Menominee Park and Zoo, the Paine Art Center and Gardens, the Menominee Nation Arena, and much more. Future guests should go to visitoshkosh.com to see all that Oshkosh has to offer. Thank you again for staying with us! Safe travels!

"Definitely planning a return trip!"

5
User 05/10/2020

I was here at the Best Western for a group trip - all 8 of us had a wonderful time...clean facility, comfortable beds, a very nice restaurant and bar in the lobby...and the waterside views were spectacular!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
yesiquilt, thank you for choosing to stay with us and for providing an excellent review of your stay. We are so pleased to learn we met your 100% satisfaction. It is great to learn you enjoyed the river views from your guestroom. This is one of the features of our hotel that most guests really like. Thank you for noting the hotel as being clean and that you enjoyed the comfort of your bed. I realize a clean room and clean hotel is a simple expectation. That being said, especially during the pandemic, our housekeeping team members work very hard to achieve that objective! I am glad to see you had the opportunity to enjoy dining at our on-sight restaurant, the Ground Round at River's Edge. Great to see you enjoyed your dining experiences. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again!

"night stay"

5
User 21/09/2020

Very friendly staff. The rooms were spacious (I need a scooter to get around with my ms.) Great view out of the window. I was able to see my vehicle parked in the designated parking area. Nice and quiet

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing a top ranking of your visit! We appreciate you noting our team members as being friendly. It is also great to see you enjoyed our waterfront location and that the great view contributed to the enjoyment of your stay. I am happy to learn the room you stayed-in properly accommodated your mobility requirements. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again! Safe travels!

"Restaurant Review"

4
lukeg150, Oshkosh, Wisconsin 31/07/2020

The service has always been great! Ryan, the bartender is great. Always greets me with a positive hello and welcome. He knows the menu to a T, always gives great and honest advice on what to get, pairings etc.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Lukeg150, thank you for dining with us at our on-site restaurant, the Ground Round at River's Edge. I am pleased to see our team member, Ryan, makes your visits enjoyable. I agree, Ryan is a great representative of our bar and grill! Thank you for being a loyal customer. We look forward to the pleasure of serving you again.

"Their Wedding Reception Team STOLE $1500 from us"

1
Jonesjo12, Neenah, Wisconsin 22/07/2020

We booked and then cancelled our reception hall with Best Western of Oshkosh a year in advance and they would not refund our $1500 deposit and we receive absolutely nothing in return. Their business ethics and manager Miranda Gorges are atrocious and they should be ashamed of how they do business. With Covid19 and all that is happening in the world, the last thing anyone needs are businesses that will STEAL money from them with no return service of any kind. It should be against the law. I will bad mouth this particular Best Western for as long as they are in business!

"Best hotel in town!!"

4
doreenap, North Wales, Pennsylvania 11/07/2020

We have family in the area. And when we go we stay here!! It is a comfortable hotel, with a very nice pool and hot tub and an excellent restaurant (Ground Round). The staff is very friendly and never had a bad room!!

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Doreenap, thank you for taking the time to contribute comments about your stay. My team and I truly appreciate your loyalty! We are so pleased to learn you have always enjoyed your stays with us. Thank you for being a regular customer at our on-site restaurant, the Ground Round at River's Edge. I'm sure you have taken the opportunity to enjoy the outdoor patio during your visits. We looked forward to your future visits. Safe travels!

"Oshkosh"

5
User 11/07/2020

Excellent Hotel. Nice location. Courteous staff. Room was very clean! Close to shopping areas. Easy walk to most local restaurants. Onsite parking. Room cleaning staff was very helpful, Maintenance person on site.

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Tomcarlaa, my team and I are so very pleased to see we met your 100% satisfaction! Thank you for noting the hotel as being clean as our housekeeping team works very hard to achieve that goal. Glad you enjoyed the interaction with our team members and that you appreciate our downtown location along the riverfront. We hope we have earned you loyalty for a return visit. We look forward to the pleasure of serving you again!

"Happy Returing Customer"

5
User 06/07/2020

I stay at this location several weekends during the summer months. This was my 3rd stay since May. Always clean and staff is curtious. Location is fantastic for boating, restaurants, walking and other sports activities

Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you kindly for being a loyal, return customer! My team and I are so very appreciative that you choose to stay with us during your trips to Oshkosh! Happy to see you enjoy our convenient downtown location on the waterfront. The convenience of boating, the river walk, and many downtown shops and entertainment venues appeal to many of our guests. Thank you for noting the hotel as being clean and the staff as being friendly. We look forward to your future visits.

"Surprisingly odorless environment"

5
User 07/03/2020

Being someone constantly assaulted by chemicals that result in sinus misery, migraines, and auto immune flare ups....I was stunned to get off the elevator on the 4th floor and smell NOTHING. It smelled so clean and 'real'. My room gave me the same experience. It was spotlessly clean and inviting and my nose was not assaulted. And the bed was the best I've slept in. I sought out the mattress type in order to buy one for home. I slept like a baby and woke completely refreshed with no body aches.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing this excellent review of our hotel. My team and I are very pleased we were able to provide you an environment and level of cleanliness that exceeded your expectations. It is great to see our mattress was responsible for an excellent night's rest as this is our goal for all our guests. The next time your travels bring you to Oshkosh, we hope you will provide us the pleasure of serving you again!

"Attended a meeting"

4
wendypribbanow, Milwaukee, Wisconsin 24/02/2020

I was pleased that my room was ready on checkin. The bed was comfortable, There were more than enough towels in the bathroom. I liked the fact that there was an easy chair as well as a desk chair in the room. The pictures on the walls were a nice touch. Parking was very convenient in the structure right at the hotel. All the staff from housekeeping to the waitstaff to the checkin staff were very pleasant.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing a detailed review of your visit. I am pleased to see there were many ammenties in your room that contibuted to the enjoyment of your stay. I also appreciate you sharing that the many team members you encountered were all pleasant. Our goal is to earn your loyalty for a return vist. I hope we have earned that loyalty and have the pleasure of serving you again!

"Business Conference"

5
N7711BMjohne, Elkhorn, Wisconsin 20/02/2020

I was very pleased with the Hotel, the staff and the food. Very good service, thank you. I have stayed here every time I have been in Oshkosh and it has always been a friendly place to stay. I will stay here again.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
John E., thank you for taking the time to share your comments regarding attendance at a recent conference serviced by our hotel team! My team and I are happy to learn the quality of both the service and food contributed to the enjoyment of your stay. We surely appeciate you being a loyal, return guest and look forward to the pleasure of serving you again.

"Cleans and the view is perfect!"

5
User 04/02/2020

This hotel is nice and rooms are clean. The service was amazing and very helpful and friendly staff. My son had an accident on Saturday and I wanted to get more rest Sunday before we checked out and I requested for later check out and they let us stay a lil longer (not pass 1pm). The pool just need to be more heated in the winter for sure but my kids enjoyed it either way!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Paulacordita, thank you for staying with us and for providing this excellent review of our hotel. I am so pleased you commented the service provided my our team members was friendly and exceeded your expectations. It was great of you to note the cleanliness of the rooms as our housekeeping team members work hard to provide this result. Concerning your comment about pool temperature, this is something I will continue to monitor with feedback from other guests. I believe pool temperature is somewhat of a “personal preference issue” where it is difficult to make it right for everyone. It would be similar to guest preferences for pillows and beds as some guests like them firm and other guests like them soft. We keep our pool temperature at 84 degrees. According to the United States Water Fitness Association, the water temperature at the average indoor multi-purpose pool in the USA is 84 to 86 degrees. We are, in fact, on the lower end of that. I will continue to solicit comments of our guests and if we find we get additional comments to make it warmer, we will surely do so. The next time your travels bring you to Oshkosh, we hope you choose to stay with us again. Safe travels!

"Comfortable.and, spacious, and attractive "

4
canoomutt, Saint Paul, Minnesota 02/02/2020

I enjoyed our stay. We stayed in room 424 on a Saturday night. It was a room with two queen beds near the elevator. It was spacious enough to have a comfortable reading chair with side table and lamp, a desk with desk chair, another chair perfect for putting your socks on :), and a bench for your bags (or putting your boots on :D). Not only that, but it also had a nice mini-fridge, microwave, safe, small counters with coffee maker, ice bucket, both plastic and glass cups and glasses, water bottles for purchase (one on the counter and two in the fridge), a closet, and a large screen tv on the dresser. It had nice stone or stone-look counters and a shower head that was high and could be switched to a gentle or power spray. We used the pool and hot tub, and the temperatures were perfect. The pool sides need to be scoured, but it still seemed clean and sanitary - probably hard-water. I appreciated that they provided coffee and hot water in the lobby into the evening as well as early in the day. We liked the firm, non-pillow-tip mattresses, too, and slept great! We would come back.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing this very detailed review of your visit! My team and I are so very pleased to see there were many ammenties provided that added to the enjoyment of your stay! Most important, we are happy to learn you had a good night's rest as this is a primary goal for all our guests. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again! We look forward to that opportunity.

"Convention planning"

5
gentlyjs, WI 27/01/2020

Working with David, the Sales Director, made it easy to plan. This will be our second convention at this hotel and working with David. It will always be pour first choice. The catered food is always delicious! And we love the restaurant!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing our hotel and convention center to host your recent conference! I appreciate you acknowledging our Director of Sales, David Helgeson, as being someone who was easy to work with and helpful throughout the planning process. I will be sure to share your kind comments with him. It is great to know we will be your first choice when planning future converences. Our team looks forward to the opprtunity of serving you and your conference attendees in the future!

"Poor sleeping"

3
fastandfurious05, Marshfield, Wisconsin 19/01/2020

I enjoyed the room and the space, however, I find it hard to believe that a cheaper hotel in Oshkosh has more comfortable beds to sleep in. Stayed for a business party and I feel sleeping on the floor would have been more comfortable than the bed itself.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing comments about your stay. I regret we did not mee your 100% satisfaction. Please accept my personal apology. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I undertand beds are a very personal issue as some guests like a firm mattress vs. a less firm mattress. With our renovation, we purchased the Serta Cheshire IV Pillow top mattress. I mean no disrespect when I say this, but I often receive comments from guests asking where they can purchase our mattresses because they enjoyed them so much. I mention this simply to demonstrate the difficulty in addressing the many varying customer tastes. That being said, when we select a mattress for a hotel where we are serving many different guests with many different personal preferences, we try to select products that will address the needs of the greatest majority. I am truly sorry our mattress did not meet your needs as our goal is for you to have a restful night's rest. This being said, I would appreciate being able to inspect the specific bed of the room you stayed in. However, with this review being anonymous, there is no way for me to determine what room you stayed in. If you care to contact me, this would be very helpful so I could determine if there is an issue with the specific mattress in the room you slept in. Should you travels bring you back to Oshkosh, I would hope you might give us another opportunity to serve you. Kind Regards,

"Job Interview in Oshkosh"

5
bsgolden3, Oak Park, Illinois 11/01/2020

Best Western Oshkosh job interview visit- my stay was great ! I had a very crucial job interview, I needed a central location, I had to Get a good night sleep, and I needed a place to work out. This hotel met or exceeded all my expectations, thanks !

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for the excellent comments about your stay at our hotel. I can surely understand how important it was for you to get a good night's rest prior to your very important interview. It is great to see we were able to provide this for you. I hope the interview went well and that you have the opportunity to become a resident of Oshkosh! It is a pleasure to learn we exceeded your expectations. We hope we have the pleasure of serving you again!

"Great service"

5
HenryJanko, Oshkosh, Wisconsin 09/01/2020

I was here this past weekend for my company holiday party and the service and atmosphere there was great! The food there tasted amazing! Courtney was the server at my table there and did a fantastic job!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Henry Janko, Thank you for choosing to stay with us and for providing excellent comments about your stay! I am very pleased to learn our banquet culinary and service teams exceeded your expectations while you were attending a holiday party serviced by our team. Thank you for pointing-out Courtney as one of our banquet service team members who contributed to the enjoyment of your visit. I hope we have the pleasure of servicing your company's holiday party again next year and that we will have the pleasure of serving you as a return guest.

"Great room with a view."

5
418lynnc, Oshkosh, WI 30/12/2019

We had two rooms on the 8th floor with excellent views of the river. Rooms were well furnished with desk and sitting area. Fridge/microwave/coffee pot. Lots of towels. The food was good - most of the items on the dinner menu were enough for two people.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Lynn C, thank you for choosing to stay with us and providing excellent comments about your visit! I am glad to see you enjoyed many of our ammenities including an excellent view of the Fox River. We are the only Oshkosh hotel on the water. I am also pleased to see you enjoyed our on site restaurant, the Ground Round at River's Edge. Our goal is to earn your loyalty for a return visit. I hope we have done so and that we will have the pleasure of serving you again.

"Pretty happy"

4
User 29/12/2019

This is a beautiful hotel with plenty of great amenities.The place was clean and the help was very friendly and great at their jobs. I am pretty easy going, but their were a few Things that might bother others...sluggish bathroom sink, but eventually went down, floor fans running outside my door and further down the hall all night both nights, but it quieted any other noise. We rented a conference room and the closest men's bathroom was out of order. Glad I am a woman!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Judy Pelton, Thank you for choosing to stay at our hotel and for providing comments about your visit. I appreciate you omplimenting the friendliness and efficiency of our team members as well as the clealiness of the hotel. Our housekeeping team members put a lot of effort toward meeting the cleanliness expectations of our guests. I regret the floor drying fans and the out-of-order restroom near your meeting room proved to be an inconvenience. Unfortunately, we were dealing with a situation where a prior guest overran the water in their bathroom sink two floors above the floor where you stayed. The water from this incidented soaked the ceiling, floor, walls and carpet of the rooms below including the men's restroom that you referenced as being out of order. In order to prevent the development of mold, it is essential we get the affected areas dried as quickly as possible. This was the reason for the floor drying fans that you noticed. Regarding the slow drain, I hope you reported this to our team members at the front desk so that we could address this for you. Like our homes, there is much that can go down a drain. We try to stay ahead of these issues with preventive maintenance however, there are incidents that develop that we sometimes need to address after the fact. I am sorry these issues became slight detractors to your stay however, I assure you these issues are rare. I am pleased to see that, overall, you were happy with your stay. I hope these issues would not prevent you from staying with us in the future. We look forward to the pleasure of serving you again.

"Beautiful"

5
pennyg20162019, Green Bay, Wisconsin 29/12/2019

The people at the Hotel were very accommodating. I requested a Little table in our room and a nice view and they made sure both Were met. The beds were very comfortable and the rooms were very clean It had a private bathroom which I really liked and was able to get ready without having everybody watching you Really nice to have a restaurant at the facility so we did not have to drive and the food was good.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us. I am pleased to see we were able to honor you requests and that our ability to do so contributed to the enjoyment of your visit! I appreciate you noting the beds were comfortable and the rooms were clean as providing our guests a good night's rest is a top priority. Glad to see you enjoyed the convenience and quality of our on site restaurant, the Ground Round at River's Edge. We know there are many lodging choices when traveling to Oshkosh. The next time your travels bring you to Oshkosh, we hope we have earned your loyalty and that we will have the pleasure of serving you again.

"Very accommodating"

5
rluedtke, Bloomington, Minnesota 29/12/2019

We traveled to Oshkosh for a family wedding that was on a Monday afternoon. Best Western accommodated our request for early check in so we could get ready in our rooms prior to wedding. This was very helpful after driving 5 hours that morning.

"Christmas stay over"

5
pstroudt, Lino Lakes, Minnesota 23/12/2019

of all hotels in Oshkosh our favorite to stay at when we are back for a visit! We have stayed at other which seem to have a lot more Car and Road traffic noises! Plus a lot of food and Drinks options on Main street now!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for the excellent review of your recent visit to our hotel! We are pleased to see you enjoy our downtown location on the waterfront and that we are your favorite hotel in Oshkosh. You are correct in noting that, along with excellent dining and cocktail options at our own in-house Ground Round at River's Edge, there are many other dining and nightlife options within walking distance of the hotel. Glad to see the "quiet" location away from the highway adds to the comfort of your visits. Our goal is to provide you 100% satisfaction and earn your loyalty as a return guest. I hope we have done so and that we have the pleasure of serving you again!

"Great location"

5
Mark H, Walkerton, Canada 23/12/2019

Beautiful river view. Clean quiet and comfortable. My wife and I stayed here on a recent trip to Oshkosh. Friendly staff good value. I would recommend this location if you are ever in the area. Thank you

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Mark H., Thank you for choosing to stay at our hotel and for providing an excellent review of your stay. My team and I are pleased to see we met your 100% satisfaction! We are happy to learn you enjoyed our downtown location on the riverfront where guests can enjoy the picturesque river views from their room. We appreciate you noting the room being quite and comfortable and that the friendliness of the stay made you stay complete. The next time your travels bring you to Oshkosh, we look forward to the pleasure of serving you again!

"Clean and Convenient "

5
Tami8681, Lansing, MI 20/12/2019

We enjoyed our stay. The hotel was clean and the staff were polite. We left some items in the hotel room and the housekeeping staff were nice enough to ship them out the following day. We would stay here again and we would recommend this hotel to other people.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us! Our goal is to provide you 100% satisfaction so that we earn your loyalty for a return visit. I appreciate you noting the hotel as being clean and for recognizing our team members as being polite. These are simple basics that we strive to provide all of our guests. I am pleased to see our housekeeping team was quick to respond in returning items to you that were left behind. Thank you for your endorsement of our hotel! We look forward to the pleasure of serving you again!

"Good value, great location, almost vintage"

5
Jonathan T, Cedar Falls, Iowa 17/12/2019

Great to have a downtown option so close to the active Main Street area and along the beautiful Fox River. While the immediate area around the hotel is kind of blah with parking garages and what looks to be a re-purposed mall with little character, the Main Street offers fine experiences on a human scale. Access to the river is extraordinary for a walk or run. The hotel itself might be a little dated with 90's granite counters, dark tones, lower ceilings, the common area and rooms are close to vintage as it gets. High quality furniture, clean and comfortable, the rooms offered great views and quality sleeping. High quality building (steel/concrete) create a solid foundation and verticality. Would definitely stay here again for the value and quality experience.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Jonathan T., thank you for choosing to stay with us and for providing detailed comments about your visit. I am pleased to see there was so much about our hotel you enjoyed. Our downtown setting along the Fox River along with the sky walk connectivity to the Oshkosh Convention Center are all important factors appreciated by the majority of our guests. The river walk on the south side of the hotel is a wonderful amenity and our proximity to downtown shopping, restaurants and nightlife venues (all within walking distance) are all wonderful features of the hotel. It is great to see you enjoyed our guestrooms. Our hotel has been in this location since 1985 however, was completely gutted and went through a $13 million renovation, reopening in 2013. This, of course, has resulted in the quality of the guestrooms that you noted. Happy to see you would stay with us again! We look forward to that return visit!

"Modern beautiful hotel right on the river. Friendly staff, awesome rooms, comfy beds. Would highly recommend this hotel."

5
User 11/12/2019

I booked this hotel for our family Christmas get together and it was awesome. Very modern hotel, with beautiful views of the river. The beds were so comfortable. I definitely would recommend this hotel. It is definitely a Premier Hotel.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing wonderful comments about your visit! I am happy to see the friendliness of our team members, the guestroom quality and comfort of the beds all contributed to the enjoyment of your stay. My team and I appreciate your endorsement of our hotel. We look forward to the pleasure of serving you again during a return visit!

"meeting"

5
User 07/12/2019

Room very clean and comfortable. The staff from check in to check out was very friendly and courteous. I requested extra coffee in my room and it was waiting for me along with creamer! My river view from the 8th floor was fabulous!

"very nice stay"

5
untitled2349, Winnipeg, Canada 14/11/2019

Recently I had a business trip to Oshkosh w i . .I was always met by very friendly staff . This trip there were a few issues that had arose during it The front desk staff tried very hard to help with any issues I had .I gave them an a for effort even though any issues I had were not hotel related to the hotel .

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing and excellent review of our hotel! I am happy to hear the staff was friendly and pleasant. I am sorry our team members were unable to resolve your non-hotel related issue but that they did their best to assist you. Our goal is to earn you loyalty as a return guest. I hope our team members put forth the effort to earn your loyalty and that we will have the pleasure of serving you again.

"Great location"

5
User 05/11/2019

Everybody was very helpful. Rooms were clean. Even though there was a wedding party at the hotel it was still relatively quiet. It was very convenient having both the restaurant and the lounge off the lobby.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
JSK531, thank you for choosing to stay with us and providing a top ranking of your visit! My team and I are so very pleased we met your 100% satisfaction! I appreciate you noting the rooms as being clean as this is a simple expectation and a goal we strive to meet for every guest's stay. It is nice to see the convenience of our onsite restaurant and bar, the Ground Round at River's Edge, contributed to the enjoyment of your stay. Our goal is to earn you loyalty for a return visit. I hope we have achieved that goal and have the pleasure of serving you again!

"Amazing hotel with great views and amenities"

5
User 05/11/2019

Easy check in, well kept, beautiful hotel. Very clean and comfortable. If you're staying in the Oshkosh area, this is the best hotel in the area and you won't be disappointed. The attached bar/restaurant offered a wide variety of food and drinks. The service was A-one

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Niemeyer76, thank you for choosing to stay at our hotel and providing a top ranking of your visit! My team and I truly appreciate your endorsement of our hotel! We appreciate you noting the cleanliness of the hotel and the comfort of your room. It is great to see our onsite restaurant and bar, the Ground Round at River's Edge, provided you excellent food, beverage and service. I'm glad your dining/bar experience contributed to the enjoyment of your stay. The next time your travels bring you to Oshkosh, we hope you will choose to stay with us again. We look forward to the pleasure of serving you in the future!

"The best hotel in Oshkosh"

5
huntijsjpl, Tomah, Wisconsin 02/11/2019

This BW Premier, in my opinion, is the best hotel in Oshkosh. I feel the only draw back would be where the pool is located so close to the check in desk, but that's just me being picky. I'm never disappointed when I stay here!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing this excellent review of your visit! My team and I really appreciate your endorsement of our hotel. We look forward to pleasure of serving you during you next visit!

"OUTSTANDING SERVICE!"

5
Christine L, menasha, United States 26/10/2019

We were impressed with the entire staff at Best Western/Oshkosh Convention Center for our daughter's wedding. The event coordinator, Miranda, had set the bar so high, we were just waiting for something to unravel, but nothing ever did!! She is graceful, professional, re-assuring and everything was in control and went off without a hitch…unbelievable weekend!! Thank you so very much!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Christine L, thank you for providing such wonderful comments about your stay with us and noting the excellent service our team provided during your daughter's wedding. We appreciate your daughter and her husband putting their faith in us to help host a memorable celebration. We are so pleased to see we met the expectations of all involved! Thank you for recognizing our wedding and event manager, Miranda. I agree. She is a very special manager who does a fantastic job guiding our brides and grooms through the planning and execution of their special and emotional day. Happy to learn all went well!

"Outstanding Service!"

5
User 25/10/2019

This is a beautiful hotel and conference center. The first conference I've been to where the conference rooms were actually at a comfortable temp! The best part of our stay though, was the service was from Amy! We had the pleasure of having her as our server for lunch and again at cocktail hour. She was absolutely delightful! I look forward to staying at Best Western Premier Waterfront again.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Julia S., thank you for your excellent review of our hotel. I am pleased to see there was so much you enjoyed about the hotel and convention center. I appreciate you recognizing Amy as a team member who really impressed you during your visit. I agree with you. Amy is a special person and we are fortunate to have her as a team member providing memorable service to our guests. I will be sure to recognize her for her efforts. Thank you for endorsing our hotel. We look forward to the pleasure of serving you again!

"Fun stay"

5
8896kitm, Elburn, Illinois 20/10/2019

We stayed for my son's wedding and the Packers game. The staff are beyond friendly and accommodating. The hotel is beautiful, the pool and hot tub were fun and relaxing, there is a game room for little ones and the deck along the river is a nice place to hang out

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing comments about your visit. Congratulations to your son and new bride on their ceremony and wedding celebration! What a wonderful weekend combining the joy of a family wedding with a Green Bay Packer game! I'm glad to see there were many amenities you enjoyed and that the friendliness of the team members added to the enjoyment of your stay. The next time your travels bring you to Oshkosh, we hope you decide to give us the pleasure of serving you again.

"Oshkosh Best Western Stay"

5
stevenjH3144JY, Madison, United States 15/10/2019

This is a really nice hotel. They have really good amenities, the staff is friendly and hotels are nice and clean. It's next to the river out by the Lake Winnebago and you can get a room with a beautiful view.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing wonderful comments about your stay! I am pleased to see there was so much about the hotel you enjoyed. Our downtown location in addition to being on the waterfront are features that many of our guests enjoy. I appreciate you recognizing the staff as being friendly and that you noticed the cleanliness of the hotel. Our housekeeping team works exceptionally hard to meet our high expectations of clean guestrooms and public areas. We know there are many choices of hotels to stay at when visiting Oshkosh. We hope we have earned your loyalty and look forward to the pleasure of serving you again.

"Great veiw"

4
User 14/10/2019

Convenient parking, nice view of the river, and having a restaurant and lounge available was a bonus. The room was comfortable and clean with all the amenities that you would expect from a Premier hotel.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing comments about your visit. I am pleased to see our waterfront location and our on-site restaurant, Ground Round at River's Edge, added to the enjoyment of your stay! Most importantly, we appreciate you noting the room as being comfortable and clean. Our goal is to earn you loyalty as a return guest. I hope we have acheived this goal and have the pleasure of serving you again!

"Wedding!!"

5
User 07/10/2019

It was our wedding and we wanted to have a location that allowed for a ceremony and reception. It was fantastic. The Athearn Ballroom was beautiful. They really threw us off by leaving a few surprises for us.

"TWhen you're in Oshkosh, this is the place."

4
User 01/10/2019

Clean rooms. Nice staff. The only game in downtown. The attached restaurant (The Ground Round) needs to up their menu game. The bar needs to stay open later. The staff goes out of their way to accommodate you.

"Enjoyable stay"

5
Y3531RGjasonl, Loveland, Colorado 29/09/2019

I stayed here for three nights and stayed in room 711. I had an excellent view of the river and left the curtains open to enjoy the view. The staff is pleasant and accommodating. The fitness center leaves a little to be desired, being from Colorado I expected a bit more equipment. I've attached her a few pics from my room. I recommend staying here.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing excellent comments about your visit! I am pleased to learn our downtown location on the waterfront had a very positive impact on your stay and that you found our team members to be pleasant and accommodating. I appreciate your comments regarding the fitness center. The collective feedback of our guests provide us guideance regarding how we can improve the future experience for our guests. Our goal is to earn your loyalty as a return guest. The next time your travles bring you back to Oshkosh, we hope you will choose to stay with us again!

"Good location on the water and near downtown"

4
nickelcitygirl, Sudbury, Canada 17/09/2019

We were in town for an event at the Grand Oshkosh (Opera House), and this hotel was conveniently located less than a 5-minute walk from the venue. The hotel was an older building, but the rooms seemed like they'd been renovated fairly recently. We had a friendly check in. Our room had two queen beds, a fridge, microwave, and in-room coffee/tea with creamers and real mugs. There was a $2 charge for in-room bottled water. We had booked a room with a city view, but for us this was unfortunately a roof top view. No recycling in the room. The pool and hot tub, located right off the main lobby, were open until 2 a.m. Parking was free, and complimentary tea and coffee was available in the lobby. Breakfast was not included but was available in the restaurant, and a 10% off coupon was provided.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing detailed comments about your visit. We appreciate knowing our downtown location with close proximity to the Grand was convenient for your stay. It is true our hotel was built in 1985 however, our current owners completed a $12M renovation in 2013. Thank you for noting the many amenities we provide that contribute to the enjoyment of our guests' stays. Though the city view rooms are at the most economical cost, consider the slight extra cost of $10 for a river view room or $20 for a corner king - river. The corner king - river rooms are almost directly on the waterfront. The next time your travels bring you to Oshkosh, we hope you will decide to stay with us again!

"Great Hotel"

5
robertkJ6356BR, Sioux Falls, South Dakota 17/09/2019

Best Western Premier Hotel in Oshkosh Wisconsin is a very clean professional people at the front desk great view great restaurant parking is close and undercover clean rooms Nice decor fluffy towels just an overall good experience and well kept property

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing these wonderful comments about your stay! My team and I are very pleased to learn we, at a minimum, met your expectations. Being the only Oshkosh hotel on the waterfront, I am pleased to see you enjoyed the view of the Fox River from your room, and the convenience of the adjacent parking ramp. I appreciate you commenting on the cleanliness of the rooms and the positive impact made on you due to the professionalism of our team members. Our goal is to earn your loyalty as a return guest. I hope we have done so and look forward to the pleasure of serving you again.

"Oshkosh Wedding - 50+ guests stayed there"

2
Samantha A, Milwaukee,wi 16/09/2019

I booked a riverfront room through agoda however they said they wouldn't honor the upgraded room because it wasn't booked through them directly so was given a standard room when it was my wedding weekend and we had 50+ guests staying there. Short-sighted customer service, terrible management policies for weddings. They do weddings so if you're staying there but not having your wedding there they treat you like a second-class citizen. No blocks allowed (not even without a discount), wanted to charge us $2 per bag to pass out our guest bag favors, told guests we didn't have a shuttle coming when we did, the list goes on and on... Hotel itself is nice, but a little outdated, but would not recommend having guests stay there if you're having a wedding. Ours was at the Waters, and was the closest possible hotel, but regret using them as our primary hotel.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Samantha A, Thank you for sharing comments about your stay. I sincerely regret my team did not meet your expectations and that you left our hotel displeased. Please accept my personal apology for your disappointment. It is unfortunate, but a fact, that some reservations booked through third party sites (Agoda, Expedia, Hotels.com, etc.) do not always import properly into our property management system, or to the systems of any hotel. Our assistant front office manager, Shanalee, provided personal attention upon your arrival. She explained the Agoda reservation that booked into our system showed a city view reservation. The confirmation you provided showed a river view room reservation. In her effort to provide a solution, she provided the option of a river view room however, the room was a double queen rather than a king bed. The king bed was your preference. With the hotel being near full occupancy, there simply were not king beds with a river view available. Since the view was more important to you than the bed type, you accepted the double queen room. Shanalee was made aware you were going to use the room as a dressing room with your bridesmaids the following morning. She followed-up with you the following morning and offered one of our more spacious meeting rooms, at no charge, to be used as a dressing room for you and your bridesmaids. You kindly thanked Shanalee for this option but decided to remain in the guestroom you were initially provided. Shanalee believed she had handled your concerns to your satisfaction. I am sorry a miscommunication regarding gift bags added to your negative sentiments of our hotel. The day prior to your wedding, we were contacted by a member of your family that gift bags were going to be dropped-off and were to be provided to your arriving guests. Our team member asked for a list of names of the arriving guests so that we could provide the bags to them. We were told you did not have names and that we would simply need to figure it out. Without names, and providing gift bags to the arriving guests of three other weddings, our team did their best to ask arriving guests if they were attending your wedding. If your guests acknowledged “yes”, we provided them a bag. Though we normally charge $2 for the delivery of guest bags, we did not charge you nor was a charge ever mentioned when your family member called to make arrangements. This decision to not charge was made because we were not provided the names of your arriving guests. This being the case, we did not have 100% confidence that we would be successful in getting a gift bag to each of your guests. It is true we provide room blocks to weddings that hold their reception at our hotel, the convention center or have us cater their reception at an off-sight venue. I hope you can respect that our clients who have our team provide their reception services, have a high expectation that we be able to provide the convenience of their hotel rooms with a block of rooms for their respective wedding receptions. We serviced three on-sight weddings that evening as well as providing a room block for an incoming conference. This left minimal room availability to provide an additional block for any other off-site weddings. In a perfect world, it would be great to have an extra 75 guestrooms on these weekends of high demand. This way, we could meet the needs of all clients asking for a block of rooms regardless of the location of their reception. When we received a call for a block of rooms from a family member in March, we simply did not have the availability of rooms for a block at that time. No one informed any of my team members that you were providing a shuttle for your guests. After I personally attended to some of your guests who asked about a shuttle, I subsequently learned the details and was able to provide the details to members of my team. Once we were informed, we were able to provide the information to your remaining waiting guests. Samantha, we truly work to be proactive for the comfort of our guests. There is nothing for us to gain if we don't work toward that goal. I hope by addressing your comments I was able to offer some helpful perspective. Never do we want to provide a client with anything less than 100% satisfaction. I truly regret these circumstances resulted in your dissatisfaction.

"Great place to stay."

5
User 14/09/2019

Wonderful place to stay and great bartender Ryan. Ryan made sure I had everything I needed and keep checking on me to make sure but did not over do it where it bothered me. Great service and great bartender Ryan.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Nick M., thank you for choosing to stay at our hotel and providing a five out of five ranking of your visit! It is great to see our bartender, Ryan, made such a positive impact on your stay. We are proud to have Ryan and other team members who take such great care in servicing our guests. We know there are many choices of hotels to stay at when visiting Oshkosh. The next time your travels bring to our area, we hope we have the pleasure of serving you again.

"Excellent Stay"

4
User 12/09/2019

I was at Best Western Waterfront Hotel on a business trip. Booking the room via phone was very simple and straightforward. Checkin was quick. Room had a great view facing the waterfront. Room was well designed and clean. The bar had good service. did not get a chance to use the swimming pool o fitness center.Checkout was quick and easy. I enjoyed my 2 night stay at the hotel. Definitely recommend if you are in Oskosh!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing such wonderful comments about your visit! I am happy to learn you enjoyed the view of the river from your room and that you found the room to be well appointed and clean. Our housekeeping team members pride themselves on maintaining the cleanliness of the guestrooms and the public areas of the hotel. I am glad to see the ease of "check-in" and "check-out" contributed to the enjoyment of your visit and that you had the opportunity to enjoy the service provided by our team member at the Ground Round at River's Edge, our on-site restaurant and bar. The next time your travels bring you to Oshkosh, we look forward to the pleasure of serving you again!

"Wedding Stay"

5
linmuche, Van Dyne, Wisconsin 12/09/2019

Excellent There was a mix up on my room and the associate was able to help me get another room The room was clean and roomy. The view was great from our window! The only thing I did not enjoy was the $2 charge for a bottle of water!!

"Beautiful view!"

5
User 03/09/2019

This hotel is beautifully located on the Fox River! Great view! I really enjoyed the fitness center and the spacious rooms! The hotel was quiet and the staff was friendly. The bar was very nice and on the river! I will be back!

"Excellent hotel - great stay and prime location!"

5
Shelbebear, Ingleside, Texas 30/08/2019

Stayed with the BW Premier hotel for a few days while traveling for work. The location is excellent, located downtown Oshkosh right on the river... which makes for a beautiful view from your room (definitely choose to upgrade to a view room) and also from the hotel restaurant and bar. It was so nice to watch the boats come in and out with my morning coffee. The staff was all very friendly and accommodating.. special thanks to Megan who checked me in. I didn't use the pool while I was there, but if I came back with my family, I absolutely would! Hotel provides towels and there's a spa too. I ate in the hotel restaurant several times while I was there... the daily specials are all excellent value, and the bartenders were all really nice and quick with drinks and food. Kudos to both Lenny and Carly who took care of me several times. If you're in the Oshkosh area, this is definitely the hotel to stay at.

"Recommended"

5
markm28, Goshen, Indiana 27/08/2019

Great full service Hotel, restaurant, pool, hot tub, bar. Clean comfortable stay. Beautiful Waterfront view with a gorgeous patio outside. Pet friendly hotel although pet charges are a little steep... close to other bars and restaurants would recommend this hotel

"Never again"

1
Caleb C, Washington DC, District of Columbia 22/08/2019

I paid for 2 reservations for a wedding and had family emergency the next day of our stay. We had to cancel the second night but they were unable to accomodate our second night. Your group reservation manager Lori was very unpleasant. She is not someone I would want to approach or would reccomend. Please replace her. If you are going to lose revenue on someone who has family emergency then that should be a lose-lose situation rather than a win-lose situation. Why take my money when I had no control on emergency?

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Caleb, I appreciate and thank you for the time you took to share your comments about your stay. Our goal is to earn your loyalty as a return customer and I regret your experience has tarnished your impression of our hotel and my team. Please accept my personal apology for your disappointment. I regret that it is difficult for me to respond to your specific circumstances as I cannot locate a reservation with the first name “Caleb” in our reservation system. I have discussed your circumstances with Lori. Unfortunately, she does not recall having this discussion with you. That being said, our front desk team regularly takes extenuating circumstances into account regarding short-term room cancellations. I truly regret we did not meet your expectations when handling your issue. Honestly, taking interest and following-through on customer concerns is an area where we are typically successful as shown by objective social media reviews from our past guests. I understand perception is reality and, somehow, we failed to address your concern to your expectation. Your post does not give me enough information to knowledgably respond to your complaint. Would you mind contacting me or our Front Office Manager, Ryan, with further information so we can address you concern with additional attention. We can be reached at 920-230-1900 or by responding to my post via email. Again, I am very sorry for my team not meeting your expectations. I hope by addressing your comments we can improve your faith in us and the Best Western brand as we strive to handle all guest concerns to the guest's satisfaction.

"Simply outstanding!"

5
MJnolen, Waukesha 06/08/2019

Clean, clean, clean! Fastest check-in I've ever had at a hotel This place is obviously very well managed, with close attention to every detail. Combined with a wonderful location on the river and a great restaurant/bar - it's very tough to beat the overall value.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
MJnolen, thank you kindly for your glowing review! Our housekeeping team really appreciates hearing "clean, clean, clean" as they work very hard to achieve that goal! It is great to learn that your check-in process went quickly and smoothly. Great to learn our downtown location on the riverfront contribute to the enjoyment of your stay! Our guests really enjoy patio dining complimented with cocktails at our Ground Round at River's Edge on-site restaurant. We are pleased to know you were able to enjoy the services provided by the Ground Round team. We strive to earn your loyalty for a return visit. We hope we have done so and look forward to the pleasure of serving you again!

"Great place to stay in Oshkosh"

5
Andre C, Sao Paulo, SP 31/07/2019

Excellent location: city center and close to the airport Nice restaurant on premises with outside seating Good sized rooms and everything worked very well Free coffee and water in reception Good shuttle service during EAA

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Andre C, thank you for choosing to stay at our hotel during the recent AirVenture conference at EAA! My team and I are very pleased to learn we met your expectations during your visit! It is great to see you like our downtown location on the waterfront and that you enjoyed dining on the riverside patio of our in-house restaurant and lounge, the Ground Round at River's Edge. Glad to see you enjoyed many of our ammenities and that this all contributed to the enjoyment of your stay. We look forward to the pleasure of serving you again.

"UMOS Training"

4
User 20/07/2019

The server "Amy" was excellent. Very courted, well mannered and attentive. Amy, managed to move around the tables and assisting listeners. Her friendly outstanding ways made the meal much more enjoyable.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Sylviasolis, thank you for choosing to stay at our hotel and allowing our team to service you and the attendees of the UMOS training. My team and I are very pleased to learn we met your expectaions. I am so very pleased to see Amy made a very positive impression during your visit. I will be sure to recognize her for her excellent hospitality! Should your travels bring you back to Oshkosh, we hope you chose to stay with us and allow us the pleasure of serving you again.

"Awesome!"

5
User 20/07/2019

Love the Best Western Premier Waterfront Hotel, very pretty, very clean and the front desk very ladies friendly.Our Breakfast and lunch it was really good and our server Amy was really good! Very friendly and competent.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Yohany R., thank you for choosing to stay with us and providing these excellent comments about your visit! My team and I are very pleased to learn we met your expectaions! It is great to see our guest service respresentatives at the front desk made such a positive impression on your visit. Thank you for recognizing Amy, one of our banquet servers, for providing you excellent servcie during breakfast and lunch. I will be sure to thank her for making your visit memorable. Our goal is to earn your loyalty for a return visit. We hope we have earned this loyalty and that we might have the pleasure of serving you again!

"Spectacular"

5
lainhartbill, East Chicago, Indiana 18/07/2019

I do not agree with the room rate for this kind of hotel, but the young lady at the front desk went her own way to give us a senior discount and that made things better for my wife and my stay. Melissa has given incredible service for my wife and I. Without her telling us about the parking ramp, we would not be happy being stranded in the ramp with our full luggage. She also recommended great breakfast around the area but it was not walking distance.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing comments about your visit. I'm so very pleased to see Melissa offered to provide you a senior discount and was helpful in providing parking and luggage instructions, ultimately, meeting your expectaions. Our team members are empowered to make decisions for the benefit of our guests and I am glad Melissa was able to make timely decisions to accommodate you. With regard to room rates, they are largely market driven. However, our rates are always competitive with other hotels of similar quality in our market. There are times our rates are lower than our competitors and there are times are rates are slightly higher. We always strive to be credible and provide a reasonable room rate. Though I do not know the exact date(s) of your stay, there are often special events such has Country USA, Life Fest, Rock USA, etc. that will cause strong market demand. You might have been staying with us during one of those special events. In the end, I am glad Melissa was able to assist you in a manner that was satisfactory to you. The next time your travels bring you to Oshkosh, we hope we have serviced you in a manner that has earned your loyalty for a return visit. We look forward to the pleasure of serving you again.

"Nice hotel but some limitations"

4
User 14/07/2019

This was a bit pricey for the area but nice rooms. Free parking. But limited, very limited breakfast. Good staff, especially on the phone with reservation changes. Be aware that you'll have a +$50 hold on your credit card that will not be final. I thought that was only for debit so it took me by surprise.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing comments about your stay. I appreciate you complimenting the staff for their assistance with your reservation and subsequent changes. I am pleased to see they made a positive impact on your stay. Since your post is anonymous, I do not know the exact date(s) of your stay. It appears you stayed with us during a period of time when there were a number of special events taking place such has Country USA, Life Fest, Rock USA, etc. These special events will cause strong market demand and impact the room rates. However, our rates are always competitive with other hotels of similar quality in our market. There are times our rates are lower than our competitors and there are times are rates are slightly higher. We always strive to be credible and provide a reasonable, value-driven room rate. I regret the $50 authorization caught you off-guard. At check-in most major branded hotels will “pre-authorize” a credit card or debit card for the cost of the room and an additional amount over the cost of the room to cover possible incidental purchases. We establish that amount for incidental charges to be just $50 per night. For example, a guest may charge dinner in the restaurant to their room, or charge services from the Sundry store. The pre-authorization is simply processed to establish available funds to cover incidental charges posted to the room account. It is important to note this is not the posting of a $50 charge. It is simply an “authorization” verifying funds are available for incidental charges. Overall, it appears you enjoyed your stay. I hope my explanations were helpful for those topics you had questions about. The next time your travels bring you to Oshkosh, I hope you might give us the opportunity and pleasure of serving you again.

"Great stay"

5
381karat, Mount Horeb, Wisconsin 30/06/2019

Friendly staff, clean rooms, convenient location and great price. You can walk to many restaurants and the UW from here. The Ground Round is the restaurant in the hotel which isn't my favorite but it does have outdoor dining on the river.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing comments about your stay. It is great to learn you enjoy our downtown location on the waterfront! Many guests enjoy the convenience of our location to UWO, the Leach Amphitheater, downtown dining and shopping, the convention center and the proximity to the river walk. Glad to see you mentioned the availability of patio dining at our on-site restuarant and bar, the Ground Round at River's Edge. Though I understand it may not be your personal favorite, it is a very popular restaurant with both local and visiting hotel guests. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again.

"Nice hotel, great location"

4
Brutus724, Jefferson, Wisconsin 26/06/2019

A little high priced for what you get. We really would have enjoyed a free continental breakfast. The hallways needs some updating, but the rooms are quite nice and the beds are very comfortable. The parking is on-sight, but a little inconvenient to get to the hotel. Lots of nice area restaurants and it is right on the water with a scenic view.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing comments about your stay. It is nice to see that, overall, you enjoyed your visit. Glad to hear you appreciated the quality of the guestrooms and that the beds were comfortable. Our downtown location comes across as a bonus to many of our guests as they like the shops and other dining options within walking distance of the hotel. Though many of our guests enjoy dining on our waterfront patio at the Ground Round at River's Edge, we surely understand guests enjoy exploring other nearby options, as well. I understand a little wear and tear is noticeable from luggage carts traversing the hallways. We will be addressing that particular issue in the near term. We hope we have the pleasure of serving you again.

"A great hotel"

5
Connector68532301166, Platteville, Wisconsin 26/06/2019

I have stayed at this hotel twice. Once about 4 years ago, and again just a few days ago. The hotel staff are friendly, knowledgeable, accommodating, and go above and beyond to answer questions and assist you in any way you can.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for being a return guest to our hotel! My team and I are very pleased to see we met your expectations during both visits! It is great to see the friendliness and attentiveness of our staff contributed to the enjoyment of your stay. The next time your travels bring you to Oshkosh, we hope to have the pleasure of serving you again!

"Nice hotel"

5
Denise W, Waukesha, Wisconsin 21/06/2019

Stayed for just one night for an event I was attending. Lobby and room were nice and clean. Would stay there again! Didn't get a chance to have breakfast, but it looked nice. The attached parking structure was convenient.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Denise W, thank you for choosing to stay with us and providing comments about your stay. My team and I are pleased to see we met your expectations. Thank you for noting the hotel and guestroom as being "clean". Our housekeeping team love to hear comments like this as they work hard to make it that way. We appreciate knowing you would return to our hotel the next time your travels bring you to Oshkosh. We look forward to the opportunity of serving you again.

"Wedding"

4
User 16/06/2019

Stayed here while attending a wedding at the attached convention center. The room was decent sized, quiet, and had nice view of the river and lake (we were on a room with lower numbers on the 3rd floor). The room had a microwave, larger dorm-sized refrigerator, and safe. There was a $2 charge for bottled water (the price you pay for a room, the water should be complementary. I've stayed in alot of hotels where that's the case) We had issues trying to book a room before the invitations went out. They said that there wasn't any availability in the block of rooms that were supposed to be available for wedding guests. We were very disappointed. We therefore requested to be put on a cancellation list, never got a call but found availability several weeks later (of course not at the initial wedding guest rate). If you are requesting a block of rooms for any event, verify they are available before you send out the invites. There's a restaurant/bar, Ground Round, onsite. The staff was very friendly but it was a little noisy. Had a nice outdoor seating area on the water. There was a walkway from the hotel to the convention center so you didn't have to go outside. Some of the parking spaces in the parking ramp attached to the hotel were kind of cramped due to pillars.

"Very Nice Hotel"

4
melissasnest, Michigan 11/06/2019

Lovely hotel. The facility was clean, pool area was very nice, and the restaurant food was delicious. I would have given 5 stars, but for the price per night a continental breakfast should be provided. That was the only disappointment.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Melissasnest, thank you for choosing to stay at our hotel and giving our team the opportunity to serve you. We appreciate you commenting that the hotel was clean as our housekeeping team love to hear this. They work hard to make it that way for our guests. Great to see you enjoyed our pool area and dining at the Ground Round at River's Edge, our on-site restaurant and bar. I am sorry you perceived the lack of a free breakfast as a detractor. As a full-service hotel, comments we have received from many of our past guests have included the desire for a quality breakfast with table service by wait staff. Providing a personal touch of service from an a' la carte menu allows us to properly fulfill the majority of our guests' expectations with better quality food product and service. It is also true that full-service hotels with convention centers and event space, with on-site restaurants providing meal service during all meal periods, do not typically provide one meal period complimentary vs. another. Most of our breakfasts are under $10 and we also provide a 15% off coupon for guests as a value-added feature. I am glad to see you overall enjoyed your stay. I hope the other amenities and services provided by our team have earned your loyalty as a return guest and that the lack of a free breakfast would not prevent your return visit.

"Great bar"

5
BryanC797, San Luis Obispo, California 09/06/2019

Went and had a few drinks at outdoor bar, service was great, awesome view and vibe. The bartender Ryan was super friendly, had the crab cakes that were really large portioned which was great for 12 bucks.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
BryanC797, thank you for choosing to stay at our hotel and providing an excellent review of your stay! I am pleased to see your interaction with our bartender,Ryan, contributed to the enjoyment of your vist. It is great to learn you enjoyed food and drink on our riverside patio at the Ground Round at River's Edge. Our goal is to earn your loyalty for a return visit! We hope we have done so and have the pleasure of serving you again!

"Nice view,upgraded rooms"

4
packgulfsun, Wisconsin Rapids, Wisconsin 07/06/2019

Convenient hotel in downtown Oshkosh,plenty of restaurants and bar options and a great place to walk with a water view. Be advised week ends rooms are filled with wedding guests or concert guests and they can get noisy .

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Packgulfsun, thank you for choosing to stay with us and for providing comments about your stay. It is great to learn you enjoyed our downtown location on the waterfront! The many options for dining, shopping and attending special events are all wonderful reasons for staying downtown. It is true we accommodate guests attending weddings and other special events. Though there is always the possibility of some guests not respecting the "quiet time" of the late night evening, this surely is not a frequent issue at our hotel. We work to ensure this is not a problem by being procative with our security guards walking the hallways during the late night hours simply to be sure we are handling those rare exceptions of other guests who might be louder than is acceptable. We are glad you enjoyed your stay and look forward to the pleasure of serving you again.

"Fantastic Three Nights!"

5
HL_333, Thunder Bay, Canada 05/06/2019

I booked this hotel for a conference, because I didn't want to stay in a residence, and wanted something a bit more comfortable. I could have been more delighted the room was clean, big and everything I was looking for. Plus I had a great view of the river and the lake. The parking was free, and the hotel is conveniently located near the walking paths. Good service. A very nice stay.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
HL_333, thank you for choosing to stay with us and providing comments about your stay! My team and I are pleased to see you enjoyed the comfort of your room as well as the view of the river and lake in the distance. We are the only hotel in Oshkosh with water views. It is great to learn you enjoyed the service provided by our team members and that we met your expectations. We look forward to the pleasure of serving you again.

"Graduation in Oshkosh"

5
Hugh M, West Branch, Iowa 05/06/2019

Had 3 couples with us. Asked for rooms close together. They were able to get us next to each other. Was GREAT. Bar and restaurant staff were great. Had nice eat and drink specials. Hotel was FULL and was not a problem.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Hugh M, thank you for your comments and for providing a 5 of 5 ranking of our hotel! We are pleased to see you and your friends decided to stay with us and that you appreciated our efforts to get your rooms close to each other. It is great that you all enjoyed your dining experience as well as a few cocktails in our restaurant and lounge, the Ground Round at River's Edge. The next time your travels bring you to Oshkosh, we hope you will decide to stay with us again. We look forward to the pleasure of serving you!

"Great venue on the waterfront"

5
Jeff M, Milwaukee, Wisconsin, United States 04/06/2019

We have stayed here twice now and both times were more than satisfied with the experience. The rooms are nice, the price is reasonable, and the hotel staff and amenities are what you'd expect for a venue like this. The Ground Round Bar and Grill attached to the facility offered a decent Happy Hour and the prices were reasonable. We would definitely stay again when in Oshkosh.

"Great experience!"

5
RosanneK_13, Caledonia, Wisconsin 20/05/2019

Accommodations were very pleasant, clean, comfortable and attractive. No drafty heating/cooling. Bed was very comfortable. Quiet room. Restaurant service was great, food was very good and reasonably priced. Every employee with whom we interracted was very efficient and friendly, from the front desk to the events we attended.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
RosanneK_13, thank you for choosing to stay at our hotel and for providing comments about your visit. My team and I are very pleased to see there was much about your visit that you enjoyed. It is great to see your positive interaction with our team members contributed to the enjoyment of your stay. Our on-site restaurant, the Ground Round at River's Edge, is very popular with our guests and it is nice to see you enjoyed dining there. We hope we have earned your loyalty for a return visit and look foward to the pleasure of serving you again.

"Great Hotel & Convention Center"

5
Daydream52310810364, Mondovi, Wisconsin 20/05/2019

My family really enjoyed staying at your place this weekend. My daughter and I really enjoyed the pool and fitness center. The rooms were very clean and beds were super comfortable. We brought our dog with and stayed in a pet friendly room which was very nice. We ate dinner one night at The Ground Round and it was the best burger we ever had. Overall experience was super. We would for sure stay at your place again.

"Fantastic Place"

5
sitter, wisconsin 17/05/2019

An impromptu night (Mother's Day Weekend) with last min. reservations. Our room may have been the top of the price scale...but it was way worth it! It was a 2 room suite facing the river. We went downstairs for a walk along the river & then went into the restaurant downstairs. Enjoyed Happy Hour & a bite to eat in the bar area. Unexpected warning for everyone to evacuate the place...but found out it happens a few times & nobody left the bar! It was entertaining tho! We loved the place & will be back!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing a 5 of 5 ranking of your visit! My team and I are very pleased to see we met your expectations. I am glad to see you enjoyed your whirlpool firelpace suite which is nicely positioned on the riverfornt. These suites are our most popular rooms. Happy to see you enjoyed your experience at our on-site restaurant, the Ground Round at River's Edge. I am sorry about the inconvenience of the fire alarm. Unfortunately, this is what occurs when another guest believes that vaping is not the same as smoking, both of which are prohibited in the hotel. Our security recording shows a big exhale of vapor from the guest going directly into a hallway smoke detector which set-off the alarm. I was able to speak with this guest in my effort to prevent a reoccurence. The good news is this was nothing serious, the alarm worked as it was designed to, and this occurred in the afternoon rather than the middle of the night. Overall, we are glad you enjoyed your stay and we look forward to the pleasure of serving you again!

"Pleasantly surprised"

5
Mobile04799646485, Madison, Wisconsin 12/05/2019

My experience with downtown hotels has been somewhat mixed. But the best Western Premier and I Chicasha was top notch helpful friendly staff and a great room and a reasonable price you couldn't ask for more.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing comments about your stay! My team and I are pleased to see we met your expectations. I am happy to see you enjoyed the positive, friendly interaction with members of our team and that the comfort of the guest room was pleasureable. We work to always provide our services at a great perceived value. We hope we have earned your loyalty for a return visit and look forward to the pleasure of serving you again.

"Great meeting venue"

5
Mark D, Bloomington, Illinois 09/05/2019

I had presentation audio/visual tasks at this hotel on May 8. Elizabeth and all the staff were just excellent at making sure we had the equipment we needed well before the event. It was easy to connect up and run our presentations. The lunch served at the table (rather than buffet style) was also a nice touch and relaxing. Hotel room was spotless and quiet at night. Very nice place to have a meeting.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Mark D, thank you for choosing to stay at our hotel and providing comments about your stay! I am so very pleased to see Elizabeth and other team members you interacted with provided excellent service and created a memorable experience. Our housekeeing team appreciate when our guests notice the cleanliness of the hotel. They have great pride in the work they do and put a lot of effort into presenting a clean hotel to our guests. I am glad to see you enjoyed the tableside service for the banquet you atteneded. Our goal is to earn the loyalty of our guests for a return visit. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again.

"Great staff and faciliteis."

5
User 06/05/2019

Awesome caring staff. Nice rooms with refrigerator and microwave. Superb bathroom amenities. Towels were extremely thick and soft. Even provided cotton balls, Q tips and makeup remover! Accessible to the adjacent conference center via an enclosed walkway. Plenty of parking and only $3.00 per day. Nice outside patio along the river.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing excellet comments about your stay! It is a pleasure to see you interaction with our team members made your visit pleasurable. I am glad the many ammentities our hotel provides exceeded your expectations. Many of our guests mention the convenience of the accessibility to the convention center via the sky walk connector to the hotel. Our goal is to earn your loyalty for a return visit. We hope we have done this and that we might have the pleasure of serving you again!

"Beautiful hotel"

5
User 06/05/2019

Nice room with a great pool. The lit magnifying mirror was great for applying cosmetics, and the towels were nice and fluffy. The skywalk connecting the hotel to the convention center was a great time saver.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing complimentary comments about your stay! It is often the little things that matter to our guests and we strive to be sure we are taking care of those small details. I am glad to see you enjoyed the lighted make-up mirror and the soft bathroom towels. Conference attendees really appreciate the sky walk connector between the hotel and the convention center and I am pleased you saw this as a convenience as well. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again!

"PLEASANT SURPRISE"

4
JarlTore, Liberty Township, Ohio 02/05/2019

I traveled to Oshkosh for a business meeting at the Best Western Premier Waterfront Hotel. Premier is the key word. This is the most impressive Best Western that I have stayed at. The front desk was staffed by three individuals during the day and the prompt attention given to the guests was noticed. The quality of the furniture in my room was well above average. The bathroom was clean and stocked with all amenities. Room Service was excellent. The parking garage was convenient and my view of the river was a plus. I will definitely be a repeat customer.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
JarlTore, thank you for choosing to stay with us! My team and I appreciate your comments. We are so very pleased to see we exceeded your expectations! Our goal is to make you stay memorable and to earn your loyalty for a return visit. We are pleased to see we may have the pleasure of serving you again. We look forward to that opportuity!

"Conference was a Success"

5
User 30/04/2019

Recently attended a conference at Premier Best Western. Hotel staff was very friendly and responsive to any questions I had and were very welcoming. Room was clean, spacious, and had a great view of the downtown. Ground Round had good food and reasonable prices.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Michelle C, thank you for staying with us while attending a conference at our hotel and convention center. My team and I so very pleased to see we met your expectations. It is great to learn you enjoyed your guest room, the view of the downtown and your dining experience at our onsite restaurant, the Ground Round at River's Edge. I am also happy to see your interactions with members of our team contibuted to the enjoyment of your stay. We hope we have earned your loyalty and look forward to the opportunity of serving you again.

"Alyssa and Brittni are EXCELLENT bartenders"

5
User 25/04/2019

We were there for The Warming Shelter's Mile of Style Style Show and Alyssa and Brittni did an excellent job slinging drinks!!! I would definitely recommend them for your next party at the Convention Center.

"family stay"

4
DayTrip19527250903, Federal Way, Washington 14/04/2019

Great location for downtown/historic cafes, stores, delis, the river walk, and the library. Used the clean pool, hot tub, and exercise room daily. Parking is free and convenient The staff are helpful and housekeeping changes bedding daily.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing comments about your stay! I am pleased to learn you enjoyed our convenient downtown location close to many interesting downtown venues along with our location on the river walk. It is nice to see you had the opportunity to enjoy many of our hotel amenities and that the staff contributed to the enjoyment of your visit. We hope we have earned your loyalty for a return visit and look forward to the opportunity of serving you again!

"Nice room"

4
User 13/04/2019

Was nice size and the bed was comfortable so where the pillows. Bathroom was a good size the shower could use an update though. The bar area was very nice and the restaurant was OK. Like half price appetizers and margaritas in the evening No continental breakfast for the price, didn't like that.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Krisb67, thank you for choosing to stay at our hotel! I am pleased to learn the bed and pillows were comfortable. A good night's rest is important! Glad you enjoyed the cocktail lounge and 1/2 price appetizers and margaritas. I am sorry you found the restaurant to be average. I suspect this is reflective of not having a complimentary breakfast. I respect your comments but we have found the majority of our guests enjoy the full service breakfast with a full menu of freshly prepared entrees. We also provide a breakfast discount for our in-house guests. I'm not sure what you are referencing relative to bathroom updates as the bathrooms were fully renovated along with the rest of the hotel. Might it be simply a personal design preference? I appreciate your comments as we often use this input to drive many of our future operating decisions. My team and I look forward to the opportunity of serving you again.

"Wedding"

4
christiansonm83, Dodgeville, Wisconsin 13/04/2019

This is a great hotel the wedding ,reception and everything was all in one place. The rooms were nice and had a great view of the water. I had the granddaughters with us and the staff was very friendly with them. Would definately stay again .

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and for providing comments about your stay! My team and I are pleased to see you enjoyed the rooms and our location on the waterfront. It is great to learn you enjoyed the convenience of having the hotel rooms and wedding reception all in the same location. We truly see this as a benefit for brides and grooms who choose to have their receptions with us. I am happy to see our team members contributed to the enjoyment of your stay! Thank you for your endorsement and we look forward to the pleasure of serving you again.

"Outstanding Overall Experience"

1
User 12/04/2019

From the spacious lobby with a fireplace and 24 hour coffee to the swimming pool and restaurant, this hotel had everything our family needed. VERY friendly and accommodating staff, great location and river views in the heart of downtown. Been there before, will be going back in the future.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Wanderer22635791155, thank you for choosing to stay with us and providing wonderful comments regarding your stay. My team and I are so very pleased to see we met the expectations of you and your family and that there was so much about our hotel and team members that you enjoyed. Thank you for being a repeat customer and providing this wonderful endorsement of our hotel. Unfortunately, your ranking does not reflect your comments. If there is any chance you could redo the low level ranking you provided, it would be much appreciated. We look forward to the pleasure of serving you again.

"A very nice hotel"

4
BluegrassBrad, Lexington, Kentucky 08/04/2019

I have stayed here several times on business trips to Oshkosh. I'm generally not a fan of the Best Western brand, but this is a very nice hotel, conveniently located in downtown and close to the university. It has certain elements of downtown hotels you find in larger cities, but parking is much easier (an attached garage), the rooms are much larger, the place is incredibly clean and tidy, and the staff is generally friendly and helpful. There is a Ground Round in the hotel if you need a convenient bite to eat, and there are several good eating options within walking distance. Many of the rooms have great views of the river. I've stayed a handful of places in Oshkosh, and all things considered, this is your best bet.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
BluegrassBrad, thank you for being a past guest and choosing to stay with us again! We truly appreciate your loyalty! It is great to see you enjoy the convenience of our downtown location on the waterfront. I am pleased to see your interactions with our team members have contributed to the enjoyment of your stays with us. Of all the hotel choices in Oshkosh, my team and I are very happy to see you enjoy our hotel the best. We look forward to the pleasure of serving you again.

"Issues"

3
User 06/04/2019

The hotel was lovely. The room was very clean and well appointed. The front desk folks were very friendly and helpful. The lounge was good. The temperature in the room was way too hot and could not be regulated by the guest. The maintenance man brought in a fan which helped but we were disappointed that we couldn't regulate the temperature at all. The walls are thin and the noise level was a bit high. The restaurant was severely understaffed the day we were there. But all in all it was a good place.

"1st time here"

5
Danie D, Waukesha, Wisconsin 31/03/2019

Looks like this hotel underwent a makeover, everything look fairly new. Our room was quiet and comfortable. It's within walking distance to shops and restaurants, very convenient. If in the area we will stay here again.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Danie D, thank you for choosing to stay at our hotel during your recent visit to Oshkosh. My team and I are very pleased to see we met your expectations as our goal is to earn your loyalty as a return customer. I am glad you enjoyed our downtown location with close proximity to shopping, dining, other cocktail venues and the river walk. Most importantly, I am happy to see your room was quiet and comfortable. Thank you for stating you will stay with us again the next time your travels bring you to Oshkosh! We look forward to the pleasure of serving you again!

"Great, Friendly Service"

5
User 29/03/2019

Well done Oshkosh Team! I was working at the Whitetails banquet and noticed Amy right away. She is friendly, positive and sweet. She really strives to provide the best service possible and is willing to do whatever it takes to make the guest feel special.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent review of our banquet waitstaff team who serviced the annual Whitetails banquet at the Oshkosh Convention Center! I am pleased to see one of our servers, Amy, had such a positive impact on your banquet dining experience! I will be sure to thank her for providing excellent customer service! We appreciate you sharing your comments. We hope to see you again for next year's banquet.

"Child Develope Manager"

5
User 28/03/2019

Great staff for meals- very helpful always pleasant. Amy is amazing and always has a smile and greats all staff with a positive attitude. I have came for the last couple of years and have always had a great experience with her.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel while attending a conference at the convention center! My team and I appreciate your comments and excellent rating of our hotel. We value your loyalty as a return guest. I am very pleased to see your interaction with Amy and other team members made your visit enjoyable. We look forward to the pleasure of serving you again.

"Ground Round"

5
User 28/03/2019

Stayed in the hotel and visited the Ground Round multiple times. Each time I was greeted and taken care of quickly. Ryan the bartender was very personable and knowledgeable about the area giving me tips on things to do during my visit. Would highly recommend.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel! I am so pleased to learn you enjoyed our onsite restaurant and lounge, the Ground Round at River's Edge. Most importantly, I am glad to see your interaction with our bartender, Ryan, contributed to the enjoyment of your visit. My team and I appreciate your endorsement and look forward the pleasure of serving you again!

"Great Stay"

5
susanbV879PN, Kingsford, United States 22/03/2019

Peaceful stay. Friendly very helpful staff.The check-in and check-out process was very quick and hassle free. Very comfortable rooms! The location is fairly easy access to other areas in the city. Since I was coming to a conference at this location, I was very much put at ease by the staff with assistance in parking. There was a lot who needed direction including myself.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel while attending a conference and providing comments about your stay. I am pleased to see there was so much about your visit that you enjoyed, especially the positive interaction you had with members of our team. The next time your travels bring you to Oshkosh, we hope you will decide to stay with us and provide us the pleasure of serving you again!

"Rude staff, hidden fees, crappy hot tub"

1
User 12/03/2019

Went there for business for 2 nights. Had to park in an adjacent parking garage and schlep my bags a long ways and then down to the front desk. Check-in person was bored and barely spoke to me. Handed me my key with barely a glance. I said thank you, and she said "yep." Hot tub was lukewarm. My 2nd day of business meetings were canceled unexpectedly and so I spoke to the front desk at 11am on the 2nd day about the possibility of having the 2nd night refunded since I was checking out at the regular time. I work for the State of Wisconsin. The manager came out and said that he could not refund the 2nd night because they needed 24 hours notice of a cancelation. I said that I understood. He handed me my bill and it included $3 charge for a municipal fee for each day (remember I'm only staying one day now). I told him that as a state employee they won't approve that fee. He rudely asked "they won't pay for parking?" I said no they will not, not on a state credit card. I politely told him that in the future it would be nice to be informed about that fee when booking the Room, and interrupted me to say that I WAS informed about the fee even though he obviously was not on the phone when I made the reservation. I told him that no one told me about the fee because if they had I would have told him I can't put that on that credit card. The whole encounter was rude and in my mind short sighted. I'll never stay there again and I imagine Best Western does a lot of business with state employees and ripping them off for a night and adding hidden parking fees doesn't seem like the way to go about keeping that business.rude and disdainful emoyees. Spend your money somewhere else.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
I appreciate and thank you for the time you took to share your comments about your stay. Our goal is to earn your loyalty as a return customer and I regret your experience has left you with a negative impression of our hotel and my team. Please accept my personal apology. I would hope there was some misunderstanding regarding your interaction with our front office manager. It is true that we enforce a 24-hour cancellation policy. When the manager discussed the 24-hour cancellation with you, he perceived that you understood and agreed to the charge as you acknowledged in this post. It is very standard that most branded hotels have a 24-hour cancellation policy and many have gone as far as 72-hours. That being said, we have always taken into account extenuating circumstances regarding weather or family related issues. When the $3 parking/municipal fee was discussed, he factually questioned that the State of Wisconsin would not cover a parking charge. This truly was a question with no intention to be rude. This simply has not been our experience with past guests staying under the state rate. This was the reason for his question. As far has being charged the $3 fee for two nights, this was an automatic system post due to being charge for the second night's lodging. He did not make note of the second charge when handing you the receipt. The second parking fee could have easily been adjusted after the fact. As the majority of communities with ramps charge a parking fee, I truly regret this became an extensive negative issue during your visit. Thank you for you comment regarding the hot tub. This caused me to check our daily records of the hot tub temperature. Each date on record, the hot tub has been kept at a steady 101 degrees Fahrenheit. This is the recommended temperature of the Consumer Product Safety Commission for public hot tubs. Unfortunately, hot tub and pool temperatures are not a “one size fits all”. We keep the temperatures at the levels recommend by professional agencies that oversee public health. I truly regret you overall experience was negative. I have since attempted to reach you by phone in my effort to demonstrate the sincerity of my apology and explain what I believe to be a misunderstanding. We will continue to put our efforts towards creating a pleasurable, memorable experience for our guests. There is nothing for us to gain if we don't work toward that goal. I hope by addressing your comments I can improve your faith in us we work to make improvements for our guests.

"Best Wester Oshkosh"

5
JImboChicago, Chicago 11/03/2019

We stayed at the Best Western Preier in Oshkosh for 2 nights in March 2019. The hotel was great. The room was nicely appointed with a great view of the river. The staff at the front desk, as well as the rest of the hotel, were terrific. We have stayed here before during the summer and we thoroughly enjoyed our experience, especially the outdoor seating along the river. I would definitely recommend this hotel to friends and relatives.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing comments about your stay. My team and I appreciate your loyalty as a return guest. I am pleased to see you enjoyed the view from your room, even during our "ice" season! We are all looking forward to the warmer weather so that everyone can enjoy dining and cocktails on the riverfront. It is great to learn our front desk team as well, as your interaction with other members of our team, all contributed to the enjoyment of your stay! We appreciate your endorsement and look forward to the pleasure of serving you again!

"nice safe, lay out of hotel and garage weird"

4
Guide10926579351, Antigo, Wisconsin 10/03/2019

the room was ok, but tight, no shower curtain( yes it was a handicap shower but was freezing showing. our check was only ok, the guy did not explain anything, was told a breakfast and saw nothing. the garage was not easy to get into. the girls that check us out were nice. the bed were nice but good thing I had my blanket, because they were very light weight. only trash can was in bathroom. 1 bottle of water was $2. each crazy!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and provide comments regarding your stay. Please accept my apology that we did not meet your expectations 100%. I regret the mobility accessible shower was a distractor to your visit. There are federal requirements for ADA rooms that result in a slight difference of amenities to accommodate those guidelines. The hotel has had no issues with hot water temperature so I suspect you are referring to the extra air circulation that occurs by not having the shower curtain. Regarding the comment about trash cans, there is a second trash can under the microwave and next to the refrigerator. It is same color as the wood cabinet so it may be possible you simply did not notice it. I regret I don't completely understand your comments regarding your check and "the guy did not explain anything" or the comment regarding "the garage was not easy to get into". Since your post is anonymous, I have no way of addressing this with you for my better understanding. If you care to reach-out to me at the hotel, I would be pleased to learn the details of these other detractors so that we can work to correct these for the benefit of other guests. Thank you again for staying with us and providing your comments. I hope these concerns would not prevent you from staying with us in the future. We look forward to the opportunity of serving you again.

"My birthday."

5
Diane L, Little Chute, Wisconsin 05/03/2019

Peter and I spent my birthday at this hotel. It was very nice. The pool was great. We are dinner and breakfast at the Ground Round which is part of the hotel. It was a very nice experience for celebrating my day.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Diane L, thank you for choosing to stay at our hotel and providing comments about your stay. Happy Birthday! My team and I are so very pleased to see we met your expectations! We are happy to see you enjoyed dining at our on-site restaurant, the Ground Round at River's Edge. Our goal is to earn your loyalty as a return guest. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again!

"Return Work Trip"

5
Rian N, Fargo, United States 04/03/2019

Have stayed here for many, many years and never regret the decision. Rooms are spacious and clean. The attached lounge has excellent staff. We've never experienced a single problem. I've even used the same day dry cleaning every year and never ran into an issue.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for being a regular guest of our hotel! My team and I truly appreciate your loyalty! I am pleased to see we have consistently met your expectations. It is great to see you are a regular guest of our on-site restaurant, the Ground Round at River's Edge and that their team has consistently served you well. We look forward to your continued visits!

"Great Stay for a Large Group!"

5
Go64180446211, Lubbock, Texas 04/03/2019

This hotel was very comfortable, clean and located in a great area! Our business team enjoyed their stay. It was very quiet, the staff was friendly and Lori Bilkey was an amazing coordinator for our stay! We will continue to stay here every year! We already reserved our rooms for next year!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing comments about your stay! I am pleased to see there was so much about our hotel that you enjoyed. Thank you for acknowledging our team members as being friendly and for recognizing Lori as a team member who contributed to the enjoyment of your stay! My team and I appreciate your loyalty and are happy to see you and your associates will be returning next year! We look forward to the pleasure of serving you again!

"holiday party"

4
N7251GFkareng, Watertown, Wisconsin 03/03/2019

Fast and easy check-in. Clean and fresh room. Quiet and restful for sleeping. Great food at the convention center. Easy access. Good view of the area. The Ground Round has good service and great drink specials.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing comments about your visit! Our housekeeping team appreciates the comments about "clean and fresh room" as they work hard to make this a reality. It is a pleasure to see you enjoyed dining in both the convention center and at our on-site restaurant, the Ground Round at River's Edge. The next time your travels bring you to Oshkosh, we hope you will choose to stay with us again. We look forward to the opportunity of serving you again.

"Family fun"

5
User 03/03/2019

We went to a Herd game and stayed at this hotel for the night. After the game had a nice meal. In the morning the kids used the pool and arcade before we had a nice breakfast. Nice little one night vacation.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel while attending a Wisconsin Herd game at the Menominee Nation Arena! I hope your family had as much fun at the game as my family has in the past. I am pleased to see our hotel met your expectations with the pool, arcade and that your family enjoyed dining at our on-site restaurant, the Ground Round at River's Edge. Our goal is to earn your loyalty as a return guest. I hope we have earned that loyalty and will have the pleasure of serving you again!

"Watch the pricing"

1
resvoirdog, Sun Prairie, Wisconsin 24/02/2019

The hotel is nice. Nice restaurant connected. Had dinner and closed the bar. My problem. We felt like we got taken advantage of. They charged us about $40 more than the online ad. I brought it up too the front desk and showed her. Then some nonsense story of how she can't do anything. Oh well, I won't stay here anymore. Poor customer service when coming down to prices. Way too lose a customer over $40.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Resvoirdog, I am very sorry you left out hotel disappointed. Please accept my personal apology. I am pleased to see you liked the hotel and the restaurant however, found disappointment with the original rate that you agreed to pay. Rates will vary based on the cancellation policy accepted at the time of the booking or incentivized rates for rewards members. For example, if a guest books a rate that is non-cancelable, the guest receives a discount for taking the chance they will not cancel their travel. Or, if the guest is a Best Western Rewards Member, the guest will also be rewarded with an incentivized rate when booking on bestwestern.com. Rates presented on-line will always display the lowest rate. The consumer then needs to read the contingencies that are presented with those rates and decide if they are willing to agree to those contingencies in order to receive the discounted rate. After speaking with the team member, the rate you paid (prior to taxes) was $10 more then the rate presented on your phone. This makes sense as the non-cancellable rates presented online are typically $10 - $15 less. The rate you committed to was a "cancellable" rate for which you paid the $10 premium for that option. That being said, feel free to contact me at the hotel and I will be happy to personally address your concern.

"Great Stay"

5
Connector08947196932, Monona, Wisconsin 22/02/2019

Nice staff, clean room, sky walk to the conference center so you can stay out of the weather and off the road. Pool and Fitness room looked nice. Restaurant on site. I had a great stay, I would highly recommend this hotel

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and providing very nice comments regarding your visit! I am pleased to see the friendliness of the staff and the cleanliness of your room contributed to the enjoyment of your stay. Our goal is to earn the loyalty of our guests for a return visit. It is great to have your endorsement of our hotel! We look forward to the pleasure of serving you again!

"Comfortable"

5
Margaret M M, Boyceville, United States 15/02/2019

I spent three nights in February. This is the first motel in a very long time that I did not need to wear earplugs. The room was nice. The water pressure for the shower was very strong. Covered parking was great considering I came in during a snow storm. I was fishing during the day and stayed in my room so I can't comment on the amenities.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Margaret, thank you for choosing to stay with us and providing a detailed review of our hotel! My team and I are pleased to see you enjoyed your "quiet" room and that you were able to get a good night's rest. I am pleased to see the parking ramp was convenient and covered your vehicle during the snowfall. I hope you were successful with your ice fishing! The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again.

"Downtown Oshkosh"

4
User 12/02/2019

The BW Premier Waterfront Hotel is a nice property and I enjoyed a comfortable room with all the expected amenities at a good price. Had a meeting in the hotel the next day and that facility was nice also. Parking: Definately park in front of the lobby and check in, put your stuff in your room and then park your car. Parking is on an adjacent parking ramp. You will want to park on floor 2 to be close to the hotel connecting walkway. Not a big deal but it does involve a bit of a hike.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Greg M, thank you for staying with us and providing a review of you visit. I am pleased to see that both your hotel room and our meeting facilities met your expectations. You have provided excellent advice for our future guests. I agree that it is advisable to unload luggage at the time of arrival and then proceed to park. Of course, reverse the process when departing. Our goal is to earn your loyalty as a return guest. I hope we have done so and will have the pleasure of serving you again.

"Winter get away"

5
User 11/02/2019

The room was very comfortable—a good sized room. Everything was clean. The room was very nicely appointed. We found it a little tricky to find the place. Unfortunately we ended up on one of the 2 floors that didn't have an ice machine. The attached Ground Round had a large bar area, nice restaurant, and good food.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing this review of your visit. Thank you for complimenting the cleanliness of the hotel as our hard-working housekeeping team members really appreciate that recognition. I am sorry that the lack of an ice machine on each floor became a slight inconvenience. The two floors that do not have ice machines have guest laundry provided in those areas. I am pleased to see you enjoyed the services provided by our Ground Round at River's Edge restaurant and bar. The next time your travels bring you to Oshkosh, we hope you will choose to stay with us again!

"Very disappointed...."

3
PeggyZ7103, Algoma, Wisconsin 11/02/2019

Was so looking forward to the fireplace in our suite and it turned out to be a cheap, distasteful electric variety. And the artwork was dark and depressing. I paid a lot and feel cheated. This was for Valentine's Day and we thought it would be a gas fireplace we could cozy up to. A cheap electric fireplace should NOT be listed as an amenity.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Peggy Z, thank you for choosing to stay with us and providing a review of your recent stay. Please accept my personal apology that the artwork and electric fireplace did not meet your expectations. We never want a guest to feel cheated. I am glad I was able to contact you and make amends for your disappointment. As we discussed, it is never our intention to mislead our guests as there is no business advantage in doing do. We do present the description of our whirlpool/fireplace suites as the fireplace being electric on the hotel's website. Unfortunately, our rooms are also presented on third party travel sites (Expedia, Booking.com, Hotels.com, etc.) where we don't have total control as to the how our rooms are described. Since your reservation was made directly over the phone, I will share that we would never intentionally mislead a guest. I admit the possibility that our guest service representative did not specifically mention the fireplace as being electric. Often this is something that comes-up during the conversation if the guest is specifically desiring a gas or wood fireplace. I am sorry this detail was missed and I will make it a training point with our team to be sure we do not miss this detail in the future. With regard to the artwork, the artwork in our suites is all provided my local Oshkosh artists. We believed it is nice to be able to feature the talent of local artists in our rooms. I am sorry the artwork came across as depressing. Our goal is always to make our guests' visit memorable, in a positive manner. Should your travels bring you back to Oshkosh, my team and I truly hope you choose our hotel giving us the opportunity to serve you again.

"Almost great"

4
User 04/02/2019

Everything was good except the water temp kept changing on it's own and there wasn't any type of fan in the bathroom to take care of the steam. We had a nice view, plenty of space to move around, and the bed was very comfortable.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Roving692189, thank you for choosing to stay with us and providing a review of your visit. I am pleased to see that, overall, your stay was enjoyable. I am sorry to see that the bathroom fan and fluctuating water temperature detracted from your visit. There is, in fact, a fan in each bathroom. However, it does not work in the same manner of many of the hotel guest room or in-home fans you may have experienced in the past. Above the tub, near the ceiling in each guest room, there is a vent. There is a roof-top fan that draws air, vertically, through these vents for a bank of guestrooms, all at one time. This fan operates continuously. The benefit is that the guest does not need to listen to the noise that comes from most traditional ceiling mounted fans. With a high rise building, this is really the most effective way to exhaust steam and condensation from the guest bathroom. The fluctuating water temperature, truthfully, is not something that has been brought to my attention before. Since your post is anonymous, it is not possible for me to know what room number you stayed-in. With this information, my maintenance team could check this more closely to determine a remedy. Feel free to contact the General Manager of the hotel with this information so that we can do further follow-up. I am pleased to see everything else about your visit was enjoyable. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again.

"Hidden Gem in Oshkosh"

5
grootvr, Antigo, Wisconsin 03/02/2019

Beautiful on the water large scale hotel, recently remodeled. Large comfortable rooms. Every thing clean and contemporary. We were moving our son in for his first semester at UW Oshkosh and it was so close and convenient. We will definitely stay again!

"Funny how one bad attitude can ruin an experience"

3
rmisra41, Chicago, Illinois 02/02/2019

Check in was nice, room was nice. Toilet didn't flush but I fixed it. Ice machine on floor was broken so went to another floor only to find this nasty, bacterial ridden water sitting in the ice bucket. Called desk and they not only brought the bucket, he filled it with ice and I also got a$10 gift card. They were very apologetic.Later in the night I called for a corkscrew. The apparently miserable and horrible receptionist got very attitudey. She barked she was the only one there, claimed to not know my room number, snapped to me to look it up on the phone, and just hung up. Someone from housekeeping kindly brought it up but id rather just not stay here again. I can get better service at the many other places between Appleton, neenah, Kimberly, and fond du lac

"Great help at Convention Center"

5
User 27/01/2019

If you're having a conference, meeting, event at this venue and you need set up help once you're here you want to ask for Kristi. We arrived Monday for our event and needed to have a stage, tables and chairs set up and placed correctly. At every step of the way Kristi was there with a HUGE smile saying, "What do you need?" This bright and cheery gal was such a help. During the remainder of the event we had a mic that we called Kristi on numerous times for this and that. She was always very quick to respond.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Doug G., thank you for choosing to have your conference/meeting with us! We appreciate that you gave our team the opportunity to serve you. Thank you for recognizing Kristi who made such a positive impact on your event. I will be sure to recognize her for her efforts. Our goal is to earn the loyalty of our guests so that we can provide service for their future events. I hope we have done so and look forward to the pleasure of serving you again.

"Hidden gem"

5
User 21/01/2019

The building leaves a lot to be desired. It blends in with the rest of buildings. Bit the inside is nothing short of beautiful, clean and crisp. From the obvious to the little details, all was considered. A little pricey for low demand time of year.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for staying with us and providing a positive review of our hotel! It is true this hotel was originally built in 1985 which speaks a little bit to the aesthetics of the building exterior. However, the hotel went through an extensive full interior renovation in 2013. Though the exterior of our building did not stand-out from other buildings in the immediate downtown, I am pleased to see you enjoyed the details of the hotel's interior. The next time you travel to Oshkosh, we hope we have done enough to earn your loyalty and have the pleasure of serving you again.

"Wild Ones Conference review."

5
User 20/01/2019

The hotel was clean, room was spacious and staff was helpful. The conference center staff was excellent and did everything possible to accommodate my needs. I was a vendor in the exhibition hall and had a very positive experience. The food served at the conference was excellent with healthy choices. The only negative was the restaurant adjoining the hotel had awful food.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your, overall, excellent review of your visit to our hotel during the Wild Ones Conference. We appreciate the loyalty of the Wild Ones Committee and are pleased to be able to host this event annually! It is a pleasure to see members of our team serviced you so well and contributed to the enjoyment of your visit. I am disappointed to see you were not pleased with the quality of the food in the Ground Round. This truly is not typical. If at all possible, would you contact me or our restaurant General Manager, Bruce, so that we can get the details of how we did not meet your expectations in the restaurant.

"Great Experience"

5
User 16/01/2019

Best Western Premier Waterfront Hotel & Convention Center provided wonderful service to their guests. The staff was incredible. Very attentive and professional. Nice cozy spacious rooms. No outside hallway noises or smells. Highly recommend!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you kindly for your excellent review of your visit to our hotel! It is a please to see so many members of our team contributed to the enjoyment of your stay! We realize there are many choices of hotels to stay at in Oshkosh. We are so happy you chose to stay with us. We hope we have the pleasure of serving you again.

"Excellent hotel!"

5
User 16/01/2019

My husband and I recently attended my nieces wedding at Best Western Premier in Oshkosh, WI and was nothing but pleased the entire stay. Our greeting at the front desk was warm and genuine, the room and bed were very comfortable, the meal provided at dinner was delicious, above all of our expectations were met and exceeded. Our server Courtney went out of her way multiple times to get us whatever we needed. She was phenomenal as well as the rest of the staff we interacted with. I would highly recommend this hotel and convention services, very accommodating for all needs.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you kindly for your detailed review of your visit to our hotel while attending a wedding. Our wedding clients are very important to us and our team puts forth a great amount of effort to make the day special for the many couples we serve over the year. I am pleased to see there were so many team members who contributed to the enjoyment of your stay, especially Courtney. I will be sure to make her aware of you kind words regarding the service she provided to you. Glad to see you will recommend our hotel to others! We look forward to the opportunity of serving you again.

"Comfortable Rooms, stunning views"

5
BenJonesComedy, Asheboro, North Carolina 16/01/2019

I spent a couple nights at the Best Western Premier in Oshkosh and found my stay to be everything I had hoped for. The hotel is located conveniently by the convention center. Check-in was a breeze, the staff was friendly and accommodating. When I entered my room I found it perfectly clean with a large TV, fridge, and microwave. When I opened my curtains I had an excellent view of the lake across the way. The hotel offers many amenities on site including guest laundry, pantry, fitness room as well as a pool that is open late and offers adults-only swim hours. Perfect for a late night swim! I'll definitely stay here again during one of my trips through Wisconsin!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Mr. Jones, thank you for your detailed, positive review of your visit to our hotel! My team and I are very pleased to learn we met your expectations with the many amenities our hotel provides! Better yet, we are pleased to see we have earned your loyalty and that you will stay with us again the next time your travels bring you to Oshkosh. We look forward to the opportunity of serving you again!

"Nice accommodations"

5
Excursion60118268820, Glenview, Illinois 14/01/2019

We stayed for a group event in January. The facilities are nice quality with easy access to local establishments. The spaces we used were nicely decorated including the conference room that we used. The staff was helpful and kind. Overall very good value for the amount paid.

"Excellent facilities and staff"

5
Odyssey63528234298, Katy, Texas 31/12/2018

Despite having hotel points for other hotel properties in Oshkosh, we always opt to stay at this Best Western when visiting family because it is a beautiful hotel, great staff and great location. The facility is nicely updated and very welcoming.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent review of our hotel! I know how important reward points are for most travelers. I am pleased to see you have chosen to forego those points and stay with us instead! We are so happy to learn you enjoy interacting with our team members and appreciate the downtown location. We look forward to serving you during your next visit!

"Great room - good service - "

5
Tootallal, Augusta, Georgia 25/12/2018

What more do you want than a quiet room and comfortable bed? The welcome is nice - good front desk staff. Restaurant serves a nice breakfast. It is not free but not overpriced either. Will stay again. Beautiful Fox river views.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you kindly for your excellent ranking of our hotel. We know there are many choices of hotels to stay at while visiting Oshkosh. We appreciate that you have chosen to stay with us. We are glad to see you enjoy the water views and that our team members make a positive impression on your visit. We look forward to serving you again!

"College Graduation"

5
User 23/12/2018

Stayed here for my daughter's college graduation from UW Oshkosh. Overall a very pleasant stay. Staff was friendly and helpful when I had questions. Pool is open until 2 a.m. which was nice. Wish there was some sort of complimentary breakfast however. Even just muffins would have been nice.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent ranking of our hotel. Congratulations on your daughter's graduation! You have many reason's to be proud of her! I am pleased to see our team members made a positive impression on your stay and that you appreciated the late hours of the pool being open. It is true we don't provide a complimentary breakfast however, most guests enjoy our full service breakfast with an excellent menu of made-to-order entrees along with an excellent view of the Fox River. The next time your travels bring you to Oshkosh, we hope you will choose to stay with us again!

"Great location, Professiona, Clean and Quiet"

5
427JasonS, La Crosse, Wisconsin 22/12/2018

I travel a lot for work in WI, MN, IA, NE, ND, SD staying at hotels over 50 nights per year for work and this is the first time I have stayed at this Best Western but it is definitely in my top 5 favorites. Great place! Staff are excellent. Very clean with a nice lobby. I had a corner room and it was very nice with a lot of space. Wifi was also very good. Right next to the water and within walking distance of downtown establishments.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent review of our hotel! This means a lot to our team considering you are a frequent traveler! It is great to see our team members made an excellent impression on your stay! Glad to see we are on your top five list of favorite hotels! We look forward to the opportunity of serving you again during your next trip to Oshkosh. Safe travels!

"A Great Place to Say in the Oshkosh Area"

5
Paul W, Beaver dam, WI 09/12/2018

This hotel is a great place to stay and it does look a lot better since it became Best Western Premier a few years ago. Loved the walk way, which goes across the street to lead to the convention center and seeing Main Street in Oshkosh. My room had a view of the Fox River and seen a few dorm buildings from the University of Wisconsin Oshkosh, which was quite a ways from the hotel. The food at the Ground Round River Edge, and was told that the bar and the restaurant/dining room was all renovated and looks really nice in the bar/lounge. Would love to stay here again someday.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Paul W., Thank you for sharing your positive comments of your recent visit to our hotel! My team and I are pleased to see we met your expectations. Many of our guests who are staying overnight to attend a conference, event or wedding, really appreciate the convenience of the sky walk connector between the hotel and the convention center. This is especially the case with our winter weather! Thank you for visiting our restaurant and lounge, the Ground Round at River's Edge. This on site restaurant and bar has a casual theme with a reasonably priced menu featuring burgers, salads, wraps, steaks, etc.; serving breakfast, lunch and dinner daily. I am pleased to see you would choose to stay with us again the next time your travels bring you to Oshkosh!

"Favorite place to stay in Oshkosh"

5
User 03/12/2018

Very conveniently close to UWO. Nicest hotel at Oshkosh we've stayed at. Wonderful large pool and hot tub area. Nice to have a restaurant on-site. First 3 levels of parking are covered via ramp. The river views are beautiful!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Tricia V, Thank you for your positive comments regarding your recent visit to our hotel! I am pleased to see you enjoyed the pool, hot tub and our on site restaurant, the Ground Round at River's Edge. Many guests who stay at our hotel really enjoy the views of the Fox River and Lake Winnebago. I am pleased to see the views contributed to the enjoyment of your stay. We look forward to the opportunity of serving you again.

"Excellent Convention Service"

5
User 02/12/2018

Christine Schetter is stellar. We had an event with over 200 attendees. Pitchers of water on tables were always full. All food and beverages were swiftly served and on-time. She continually checked in with us across the day - prior to each movement for the attendees - and walked through possible glitches with moving such a large crowd. Bathrooms were exceptionally cleaned and always well stocked. Sound system is phenominal.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Paradise511506, Thank you for sharing your positive comments regarding your recent conference at our hotel! I am pleased to see Christine and her fellow team members kept a close eye on the details of your conference resulting in its success. I will be sure Christine is aware of your recognition. We appreciate you noting the restrooms as being clean and well stocked throughout the conference. We work to make this a priority so that this service reflects positively on the conference attendees. We look forward to the possibility of servicing you for a future event!

"Great Place for a Conference/workshop"

5
Dianne B, Horicon, Wisconsin, United States 28/11/2018

We just ended another successful workshop for 200 people at the Oshkosh Convention Center which is connected to the Best Western Premier Waterfront Hotel in Oshkosh, WI. The venue has been beautifully redone and the staff is extremely polite and helpful. The food is outstanding even at state rate prices. Christine Schetter does an amazing job with menu choices, room set up, traffic flow, buffet food displays and continuing to check with the event organizer to make sure everything is going as planned. I highly recommend this place for your next conference or workshop.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for being a loyal client of our hotel and convention center. My team and I are privileged to have the opportunity of serving you and your conference attendees multiple times a year. We appreciate your kind comments about the facility and staff and for specifically recognizing Christine as a team member who provides you a personal level of service. Your recognition has been shared with her. We look forward to servicing your next event.

"good place to stay"

5
Susan B, Norwalk, Wisconsin 15/11/2018

on the fox river, beautiful downtown parade, friendly staff hotel and bar/restaurant. great burgers and beer. clean and everything easily accessible. They have a parking ramp that was cleaned pretty good of snow, but had to weave around hotel to get to it. It really wasn't bad though. Nice skywalk to convention center, which was great because it was only 7 degrees outside.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your top ranking of our hotel and for identifying those amenities that contributed to the enjoyment of your visit! It is great to see you we able to enjoy the extra bonus of viewing the downtown Christmas parade! We appreciate you taking the opportunity to dine at our on-site restaurant, the Ground Round at River's Edge, and that it was an enjoyable experience! The next time your travels bring you to Oshkosh, we hope you choose to stay with us again.

"Fun wedding weekend!!!!"

5
Departure30440613408, Appleton, Wisconsin 12/11/2018

We never had to leave and had a wonderful time. The room rocked, the kids loved the pool and the food and venue for the reception was fantastic. Parking was free and easily assessable. I loved how quiet my room was, and we were all able to have rooms close to each other to enjoy our time there.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for staying at our hotel during your attendance at a wedding reception. My team and I are pleased to see this resulted in a fun weekend with your family. We are pleased to see there was so much about our hotel that contributed to your overall enjoyment. We hope we have earned your loyalty and look forward to the opportunity of serving you again!

"Oshkosh, Wisconsin - Aviation capital of the world!"

5
Ray J, Marion, United States 11/11/2018

The hotel is in an excellent location. Close to downtown, Oshkosh, Wisconsin. Parking is excellent. Rooms & staff are excellent. Do not overlook staying in this hotel! Very scenic location. Eating places in the area are also very good.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your top ranking of your experience at our hotel! My team and I are pleased to learn you enjoy our downtown location on the waterfront with the convenience of dining options and other shops all within walking distance of the hotel. Though we hope our guests appreciate the convenience and service provided by our on-site restaurant, The Ground Round at River's Edge, we also realize guests like to explore to see what other local dining options are available to add to their overall experience. We hope we have earned your loyalty as a return customer and we look forward to the opportunity of serving you again!

"Best business destination in Oshkosh, WI."

4
robinsosebee, Campinas, SP 09/11/2018

I have stayed at this hotel many times over the years as I visit our nearby factories. It has always been clean and pleasant. My company has arranged lodging here for me many times and every experience has been pleasant. We have also used their conference facilities and found them to be very nice.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for you positive review of our hotel. My team and I appreciate that you are a loyal repeat customer! Providing clean rooms and clean public areas is a top priority and I am pleased to see we always meet your expectations in that regard. Additionally important is the fact of consistently providing you a pleasant experience during each visit. We look forward to the pleasure of serving you during your future visits!

"Perfect location for conference attendees"

4
goose3nbc, Janesville, Wisconsin 04/11/2018

Four co-workers and I found ourselves spending two nights and three days at the Best Western Premier Waterfront Hotel and Convention Center in the past month. Overall, it was one of the better conference locations I have attended in Wisconsin. While it was very good, there are a few things to be improved upon. Two of us shared a doubles room, comfortable and well appointed for two adults. Pros of the room were coffee maker with provided coffee, small refrigerator, ample spacing between the two beds, deep closet and ample charging spaces for our multiple devices. A college basketball team was also staying on the same floor and we noticed the walls can be rather thin between neighbors. We also enjoyed from our room to the conference center was less than 3 minutes. The location of being across the street from one another but connected via a covered ped overpass was well received by the 300+ attendees. Two things stuck out as room for improvement, general cleanliness of the bathroom (shower, toilet and sink) and front desk staff. The bathroom showed general wear and several mold spots in the grout and shower head. I don't expect a complete field day to each room every check in / check out, but I also don't want to see black mold above my head in the shower. There was also some confusion with the front desk staff. As one of the conference presenters, our rooms were paid in full by the conference organizers. At check-in I was asked for a credit card and told the room was only booked for one adult, not two. I asked if it was noted that our rooms were paid in full by the conference and I was given inquisitive look. It took several moments and reiterating there were two adults in the room, but it was eventually squared away. I understand taking the CC for incidentals, but initially I was told the room was on me and there was now a price increase for two. I would have liked more understanding and hearing me out vs. "here's the piece of paper, just sign it and we'll look into it." Minor hiccups, but overall still pleased with our stay. I would recommend to others, and hope this was a one time misunderstanding.

"Conference Center!!"

5
User 03/11/2018

Incredible service! Their conference center is Amazing, especially their staff. In particular, Jodi who went out of her way to make it even better!! The food was absolutely delicious. Thanks for a Great Night!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent review of our hotel and the service provided to you in the convention center that we manage and operate! It is a pleasure to know the service provided by our team members and the quality of the food both made your visit very memorable in a positive way. I will be sure to personally thank Jodi for going above and beyond to be sure you were well served. Our goal is to earn the loyalty of our guests for our opportunity to serve you again. I hope we have earned that loyalty for a return visit.

"Terrible customer service- beware!!!"

1
Kristine0113, Saint Louis, Missouri 03/11/2018

We stayed here for one night. We had an event in Oshkosh the following day but not until later in the evening so we requested late check out. The front desk confirmed we could have the room until 2:00pm which was great. We ran out of the room for a quick errand and when we came back at 12:30pm to get ready and packed up, they were in our room packing our belongings up and taking it out on a cart!! We explained to them that we requested and got approved a late check out but the cleaning crew said to check the front desk again. When we did the gal said no you can't have late check out anymore because our room was booked and the new guests were checking in at 3 but we needed to be out at 1:00 so they could clean. They didn't give us any update on this so needless to say we scrambled to get out and couldn't get ready for the day! I will never stay here again. The service was absolute terrible. Book at your own risk.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Kristine0113, please accept my personal apology for a miscommunication that resulted in your extreme disappointment with members of our team. I regret our internal communication did not make note of an approval for a 2:00 p.m. late check-out. In addition, it is not the hotel's management practice to remove a guest's personal items from their rented room even if it hinders our ability to be prepared for an arriving guest. Though we empower our team members to make quick decisions for the benefit of our guests, I am sorry the decision made by team members to remove your luggage was admittedly misguided. This was a situation where a member of management should have been involved, including at the time of your return to your room. I agree that this could have been handled much better resulting in a much better outcome. As noted by other social media reviews of our hotel and our team, this practice surely is not typical and I am very sorry this incident took place. Based on the circumstances, I will research who you might be and attempt to reach-out to your personally.

"Madison Brain Center"

5
User 30/10/2018

I was at the conference center. The conference setup , food, lighting, sound and customer, bathrooms and customer service were spectacular!! A special thanks to Jodi, the servicer who went over and Above to make my visit and snack spectacular!!! Cathy River MADISON Wisconsin

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for you 5 out of 5 review of the Oshkosh Convention Center. Our team at the Best Western Premier Waterfront Hotel manages and operates the Convention Center. My team and I are pleased to see we exceeded your expectations with the services and facilities provided. It is a pleasure to see Jodi provided you with excellent customer service. I will be sure she is aware of your recognition of her efforts. Our goal is to earn your loyalty as a return customer. I hope Jodi and our team have done so! We hope we have the pleasure of serving you again!

"A room with a view "

4
F4622YF, Des Moines, Iowa 28/10/2018

I recently stayed here for a conference. The lobby is full of dark woods and big comfy chairs the front desk is just a tad overpowering. The rooms on either side have great views I happened to stay on the east side and had a view of the lake whereas the western side has a view of the Fox River. The rooms are nice, clean and welcoming. If your looking for ultra modern/boutique this hotel won't fit your style. The big plus was a great big hot tub. Coming back to Oshkosh this would be my first choice.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent review of our hotel and convention center! My team and I are pleased to see there was much about your visit that you enjoyed while attending a conference at our hotel. We are glad to see that our location on the waterfront contributed to the enjoyment of you stay! We appreciate you mentioning that our hotel would be your first choice should your travels bring you back to Oshkosh. We look forward to the opportunity of serving you again!

"Too pricey for the accommodations"

3
kjagielski1, Muskego, Wisconsin 27/10/2018

Rooms are nicely decorated. Quiet. The room was a little beat up. The door and wall had big chunks out of it. Nice view of the river but bad location above exhaust fans from the restaurant.Had to pay for breakfast at the Ground Round which is disgusting.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your review of our hotel. I regret we did not meet you 100% satisfaction during your recent visit. The comment regarding the door and wall with chunks out of it is truly not typical. In fact, our hotel's maintenance and cleanliness scores (as compiled by guest surveys) are in the top 10% of the Brand. Unfortunately, the anonymous nature of your post does not allow me the opportunity to follow-up with you for more detailed information. It is nice to see you enjoyed the view of the river to the west. I agree, in a perfect setting, no guest would have to be exposed to the view of roof-top equipment. Regretfully, with any commercial building, there will be some equipment visible to some guests. In the future, you could request a room on the east side of the hotel which has a view of the river and Lake Winnebago in the distance. With regard to breakfast, comments provided by many of our past guests had the desire for a high quality breakfast with table service provided by wait staff. Because of these comments, we provide an a' la carte breakfast menu in a full service environment. We feel that providing this personal touch of service from an a' la carte menu allows us to properly fulfill the majority of our guests' expectations with a higher quality food product and service. In addition, full-service hotels with convention centers, meeting space and on-site restaurants that provide meal service during all meal periods (breakfast, lunch and dinner) do not typically provide one meal period complimentary vs. another. The next time your travels bring you to Oshkosh, my team and I hope we might have the opportunity to serve again with the expectation that we can better meet your expectations on a return visit.

"Great event location!"

5
raisbeckr, Platteville, Wisconsin 19/10/2018

We used the South Breakout area -- with a stunning view of the Fox River -- on a beautiful fall day. Although it was too cold to be outside, we were taken great care of inside with beautiful table settings, excellent staff (thank you, Jodi and all!) and a nice brunch buffet.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent review of our hotel and the conference center facilities. My team and I are pleased to see we met your expectations while attending an event in the convention center. It is nice to see the view of the river complimented your event. Thank you for mentioning Jodi and her team who took such good care of you. I will be sure to share your comments with her. Our goal is to earn the loyalty of our guests for return visits. I hope we have provided the level of service that will result in our team having the opportunity to serve you again!

"One of my favorite places!"

5
Heather O, Wisconsin Rapids, United States 10/10/2018

Have been here several times and always look forward to returning. Recently attended a wedding at the attached convention center and it was lovely. Food was wonderful and our server Seanna made our meal special, even bringing extra cake when asked. All the servers went above and beyond to make the evening special. The Ground Round-restaurant on site-is fabulous with fun drink and food specials. The rooms are spacious, very clean and have comfortable beds. I was sad all the patio furniture was stacked up for the season, as the patio and view of the river are amazing. We were told we could still use the patio and any furniture we wanted. Unfortunately it was a cold chilly day.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Heather O., thank you very much for your top ranking of our hotel! My team and I are pleased to see we met your expectations while attending a wedding at the Oshkosh Convention Center. (Our hotel team manages and operates the convention center.) It is nice to see one of our team members, Seanna, made a lasting impression on your visit! I'm sorry that the cooler late season temperatures have forced us to close down the very popular Ground Round at River's Edge patio. Maybe you can visit us again in warmer weather next year so that you can take advantage of dining and cocktails on the waterfront. The next time your travels bring you to Oshkosh, we hope you choose to stay with us again.

"Perfect Conference Venue!"

5
Amy S, Madison, Wisconsin 10/10/2018

FABULOUS experience with the hotel and all staff! The facility was so nice and comfortable - meeting and sleeping rooms. Staff was beyond excellent ~ friendly, upbeat and responsive. Had the pleasure of seeing Elizabeth on both days we were there. She was smiley, friendly and welcoming - went out of her way to say hi and ask how everything was and if there was anything else additional she cold do ~ wonderful customer service! Would definitely recommend the venue and use it again. GREAT JOB to all!!!

"Weekend wedding "

5
wigrma2002, Wisconsin Rapids 07/10/2018

Stayed here for a wedding in attached convention center. Room was very clean and spacious. Parking and unloading of luggage was very complicated but not sure what a better solution would be. Paid more than the advertised rate but needed to book when we did.

"BWX"

5
DevotedtoNS, Shawano, Wisconsin 02/10/2018

Very pleasant place to stay. Nice view of the river and train. Very quiet, clean, comfortable room. Staff is very helpful and go out of their way to please. Ground Round restaurant on premises serves a very good breakfast.

"Awesome location right on the river, walking distance to shops"

5
User 14/08/2018

Stayed here for 1 night in August 2018 on my way out of Green Bay. Since the hotel was located downtown, I was worried that parking would be a headache, but it was quick and painless. Check-in was a breeze, too. Didn't get to spend too much time there, but the room was spacious and comfortable. Wi-Fi was complimentary and fast. The restaurant downstairs is a great spot to grab a nightcap or take a short walk by the river. Favorite part was the location. Walking distance (2-3 minutes) to coffee shops, gift stores, other restuarants, etc. What a lovely town and perfect hotel.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Aaron W., Thank you for your gracious review of our hotel! My team and I are very pleased there was so much about your stay that you enjoyed. It is great to see that our convenient location downtown contributed to the enjoyment of your visit. We know there are many hotel choices in Oshkosh. We are glad you chose to stay with us. The next time your travels bring you to Oshkosh, we hope we have the opportunity to serve you again.

"WEDDING HAPPY"

5
User 13/08/2018

rooms very nice, large sink area in bath, refrig & microwave,& coffee in room,loved the beds and pillows very very comfortable, there for a wedding room was beautiful, food excellant (steak & chicken) drinks awesome not to heavy, dance floor could of been alittle bigger all in all a good time

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear 649charlene, It is great to hear you had a fun time while attending a wedding at our hotel. My team and I truly appreciate your positive comments and are pleased to see there is so much about your stay that you enjoyed. We hope we have the opportunity to serve you again.

"Convenient Waterfront location"

4
JeremyK312, Indianapolis, Indiana 12/08/2018

Convenient downtown Waterfront location with close proximity to local restaurants/bars and waterways. Nicely decorated rooms with wonderful amenities. Great Restaurant within the location with excellent Wait Staff. Nice Menu options. Great Hotel for Business or leisure, singles, groups or families.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear JeremyK312, My team and I are very pleased to see you enjoyed your stay. We are happy to see our downtown location and hotel amenities added to the enjoyment of your visit. The next time your travels bring you to Oshkosh, we hope you choose to stay at our hotel. We look forward to the opportunity of serving you again.

"Spectacular Service"

5
tjesswein, Milwaukee, Wisconsin 08/08/2018

From the greeting at the front desk, to the service at the Ground Round the service was excellent. The rooms are nicely appointed and offer great views of the Fox River/Lake Winnebago. Clean hallways, pleasant staff greeting you as you walk by, beautiful lobby and walking distance to cafe's, wine bars, boutiques etc.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear tjesswein, Thank you kindly for your 5-point ranking of your visit to our hotel! I'm glad you enjoyed the hotel's convenient location downtown and on the waterfront. Our housekeeping team always enjoys our guests recognizing the hotel as being clean. Most importantly, we are pleased to see your interaction with our team members contributed to the enjoyment of your stay! We hope we have the opportunity to serve you again!

"Great location, wonderful service"

5
Sbuss74, Dallas, Texas 01/08/2018

I always enjoy staying at the Best Western Waterfront. The recently-remodeled facility is jewel on the Oshkosh Waterfront. Good value, nice restaurant and the staff is always friendly and accommodating.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Sbuss74, thank you for your gracious comments and for being a return customer. My team and I are pleased to see we met your expectations. We look forward to the opportunity to serve you again!

"BEWARE"

1
chris424964, Chicago, Illinois 17/07/2018

I had a reservation for later this month. This morning I received a call from the hotel stating because they were going to be sold out the weekend of my reservation, my reservation was changing to a prepaid rate. And because the credit card I used when booking the stay declined ( so they just decided to run my card before my stay or even the cancellation window. I have until the 21st to cancel) we need payment by 3pm I was told or you loose the room. I called the corporate head quarters and there is nothing they can do. All hotels are independently owned. Do not book a room here they will charge you whenever they want and if they can do that there's no telling what else they can do. Maybe change the cancellation policy and keep your money.

"Not alot around"

3
B1449PCdavidw, West Allis, Wisconsin 16/07/2018

While the hotel is located in a very appealing area, I had a hard time finding any shopping opportunities within walking distance of 3 blocks. Area needs to be revitalized. A lack of knowledge of waitstaff at restaurant of area attractions nearby.

"Pleasantly Surprised"

4
Familyfun17, Milwaukee, Wisconsin 14/07/2018

Very clean rooms, comfortable beds, shower pressure was the best I've has in a hotel. Beautiful views from our corner suite facing the water. Staff were extremely helpful, even when we had a minor issue with our first room. Having a restaurant onsite was great! Will definitely be back!

"Nice view"

5
User 28/06/2018

On our way home from Michigan we stayed here. The view from our room is beautiful! The staff is awesome! Although we did not make use of the pool and hot tub it looks wonderful as well! Everything is clean and comfortable!

"Nice clean room and more"

4
Gabe E, Ronald, Washington 22/06/2018

This is one of the better places I've stayed in some time. My room was clean, coffee in the lobby was great and staff was courteous. Though there is a decent restaurant on site the hotel is a short walking distance from many other choices for eating and drinking the night away.

"Spotless rooms and outstanding hospitalityfrom start to finish!"

5
Laura v, Illinois 16/06/2018

Spacious rooms, spotlessly clean, excellent customer service from checkin throughout our 3 day stay. Perfectly located downtown on the river, everything within walking distance. Highly recommend for business, families or couple.

"Quick Stay, Great Experience"

5
User 16/06/2018

The Best Western Premier in Oshkosh, Wi made my stay in the area a joy. It is conveniently located in downtown Oshkosh, an easy walk to anywhere on the Main Street strip. I appreciated being right near the river where I could take a peaceful morning walk too. The staff made check in very easy, I was in my room before I knew it. Accommodations were quiet and very clean. Parking was a breeze (they have a structure). Will definitely return next time I'm in the area.

"Great Hotel on the River"

5
Susan L W, Delavan, Wisconsin 08/06/2018

My hubbie & I stayed here a couple nights. We enjoyed walking around downtown. The hotel was very nice. We had a room overlooking the river. They have a Ground Round Restaurant on premises that had very good food.

"Conference"

4
User 30/05/2018

Good location, spacious rooms during conference. The sleeping rooms were also spacious and a beautiful view of the river was also a plus. We enjoyed the hot tub and pool during our stay. Dinner is the restaurant was slightly pricey, however they had specials and the food was delicious. The staff overall were very friendly.

"Another wonderful stay"

5
Kaye S, Green Bay, Wisconsin 29/05/2018

This was our 2nd stay at this property and we had another great time. The motel is very clean, service is wonderful, food was great, price was reasonable and our room was very comfortable, clean and nice. The “frosting on the cake” is the outstanding view of the river from all the windows. It was so fun to watch the boats as they enjoyed the great weather and the river. We ate supper and 2 breakfasts at the Ground Round Restaurant located onsite and thought the prices were reasonable, the food was very good and we always had excellent service. We'll be back!!

"wonderful place"

5
Jay W, Chicago, Illinois 29/05/2018

Really enjoyed this property. Clean, and comfy, in the downtown area. Staff was pleasant. No continental breakfast, but there's a Ground Round in the building. Off the lakefront so if you want to go boating, this is your huckleberry !

"Concert Get-away with Friends"

5
SunMoonStar69, Delavan, Wisconsin 21/05/2018

We were married at this property 24 years ago this May. It has changed flags and undergone multiple renovations since then. As a Best Western Premier it is a fantastic hotel. Our corner king river view room was super clean, classically appointed and had a nice view of the river and downtown Oshkosh. While here we attended a concert at the Oshkosh Convention Center which is right across the street, connected by an indoor skywalk. It could not have been more perfect.

"Overnite get-away"

4
Cheryl J, Des Moines, Iowa 16/05/2018

Location was our primary interest as well as food and entertainment.We enjoyed appetizers at hotel as well as short waterfront walk to our entertainment that nite .A bit pricey for small extras, but expected at a convention center. We had many very pleasant interactions with other guests. I also appreciated the late nite hot tub without children.

"Conference stay"

5
User 16/05/2018

A colleague and I stayed one night during a two-day conference, which was held at the hotel. My stay was a positive experience. The rooms were clean and comfortable. The staff and service was very helpful.

"Excellent hotel!"

4
Sarah R, West Salem, Wisconsin, United States 16/05/2018

Friendly staff, great amenities, and a fantastic location! Love the beautiful view of the river from my room. The workout facility is large and contains a variety of fitness equipment to meet my needs.

"Clean, Friendly, & Very Comfortable"

5
N7323DNambers, Luxemburg, United States 15/05/2018

I stayed here one night for business conference in the adjoining conference center. The parking ramp is a little unique but I was able to find adequate space to park my full size SUV. Entrance to the hotel was easy and the skywalk to the conference center was very convenient (especially when it rained)! My room was clean and the bed was extremely comfortable. The digital thermostat made it easy to adjust the temperature in the room to meet my needs. Roomy bathroom with great water pressure and plenty of hot water. The staff at the hotel was very friendly and accommodating to our needs (I was travelling with an elderly co-worker that needed special arrangements).

"Best of Oshkosh"

4
Stu C, Chicago, United States 12/05/2018

This is a very nice hotel that is connected by skywalk to the City's convention center. The lobby and business center are as nice as any Hyatt or Hilton, and the room was very comfortable. Although my room rate was deeply discounted (<$100/night), this hotel would be a bargain at $150 per night. Thanks for a great stay, Best Western!

"conference attendee"

5
millerc169, Greenville, North Carolina 10/05/2018

This hotel was amazing in every single way! Most importantly, the staff were outwardly warm, welcoming and friendly. They were helpful, anticipated needs and worked to surpass expectations. The location was excellent, in the center of Oshkosh, and accessible to eateries, shopping and the university. The amenities and facilities were impeccable. The pool was very clean and welcoming. The Bar/Restaurant were staffed well, offered a wide variety of dining and beverage options and had very affordable pricing. Staying at the hotel was luxurious; it made you feel like you were in a spa, and at a true getaway. The beds were so comfortable; the rooms well stocked with high quality pillows, towels, toiletries, etc., and they were extremely clean as well as tastefully decorated. They also provided a complimentary, early, early morning shuttle to the Appleton airport, which was unexpected but definitely appreciated! A definite bang for the buck!! I've stayed here for years, and, the current status of this hotel is thee best it's ever been!!

"Awesome!!!"

5
kinnardangie, Neenah, Wisconsin 07/05/2018

My brother had his wedding at the best western and the food service was fantastic very organized and delicious. The two bartenders Alyssa and Brittini were amazing!! They made sure everyone was taking care of, very organized and super friendly. Keep up the good work!!!

"Nice rooms and great restaurant on site"

4
Dawn W, Osceola, Wisconsin 04/05/2018

I stayed here several days for a conference. The hotel was recently remodeled. The rooms had a fridge, micro, and small safe. Beds were very comfortable. The staff responded to an issue fast and efficiently. Although I didn't get to partake, there were cookies available at the front desk. The conference center was roomy. There is a walk way from the hotel to the conference center, so we didn't have to go outside in the rain. The breakfasts and snack breaks during the conference were great. The wait staff were very attentive. The restaurant on site was very reasonable and had great specials. The wait staff there was also very nice and attentive. The only negative was that the water bottles in the room were $2 each if used.

"A good stay and value, but front desk not hospitable"

4
DKD566, Saint Louis, Missouri 01/05/2018

My companion and I had a nice stay. The room was very nice and clean. There was a fridge and microwave and a small safe that was free and seemed easy to use. The bathroom was great and the internet fast and easy to use. The TV had a lot of channels. Best of all, there was a panel of about 10 windows that provided an impressive, panoramic view of downtown. We got a very good rate and were surprised that we had such a choice room. There was one glitch with the room. The exhaust fan in the bathroom ran 24/7, with no way to turn it off. I couldn't tell if it was a typical fan for just our bathroom or a central system for ventilation, but the noise was distracting throughout the day and night. There were at least two signs claiming “environmental friendliness” and asking guests to help conserve, which made the constantly running fan more annoying. Here was the drawback. I was there for the weekend runner's race, which started right outside the hotel. My guess is that the hotel was at capacity, with 90% of guests being runners or their family/friends. The hotel was not a race “sponsor” (that I know of) but definitely had a profitable weekend due to all of the runners. But there was no acknowledgment whatsoever of the event – not even a “Welcome runners!” sign or remark from the desk staff. On the contrary, the staff seemed annoyed or disinterested. The race started at 7:00 a.m. At about 6:30, my companion sought out coffee in the lobby. There was none in sight. She asked the front desk and was directed to a room “down a hallway and around a corner.” She still couldn't find it and asked again. Truly the coffee cart seemed to be deliberately hidden from the crowd. After the race started, the coffee suddenly appeared in the lobby. I have stayed at this hotel a few times in the past for the race and seem to remember some perks for the runners. I see from other reviews that most people (although not all) found the staff at the front desk to be friendly and helpful. That wasn't my experience. But overall, I recommend the hotel and will return in the future.

"Nice hotel"

4
DanaAU, Huntsville, Alabama 01/05/2018

We stayed here one night for a race the next day. Check in was quick and easy at 7:30 pm when we arrived. We ate dinner in the hotel restaurant and it was really good (we split a cheese curds appetizer and a burger and fries). Room was clean and comfortable. Our two issues were that the a/c unit only works dependent on the temp outside. So, it was chilly outside but hot in our room but we couldn't adjust it so we were uncomfortably warm all night. Also, for a host hotel for a race, the breakfast options were minimal. The to-go breakfast (orange, muffin and granola bar) was ok but the Kashi bar was so hard and stale, I couldn't bite it so it went to waste. Front desk staff were nice.

"Friendly and effiicent staff."

5
User 28/04/2018

All the staff is friendly and efficient in their service. I want to especially give a good review to Jodi who was one of our banquet servers. Anything we asked for at our table she responded promptly with a smile.

"Dinner reception"

5
User 27/04/2018

Jodi was a very attentive, professional server. She made dinner very enjoyable by keeping up with several tables without flaw and a great attitude! There was a lot going on and everything was perfect, will visit again soon!

"State Convention for American Postal Workers Union"

5
User 27/04/2018

The food that was served was tasty. We had a great server by the name of Jodi. She was one of the best server I've had at this type if functions. I wanted my steak well done and she asked the chef without hesitation. It's nice to have a server that cares about the people she serves, thank you.

"THIS PLACE IS THE WORST HOTEL EVER!!!!!!"

1
User 26/04/2018

I am the Regional Director for Resort Consulting Advocates and we have a meeting room with you today, April 26th. As all of our scheduled clients arrived for our 7:00 meeting, your front desk staff directed them to the convention center instead of our meeting room. Once they walked to the convention center, they were told there were no more meetings taking place. Thankfully, one of my representatives was able to locate them so we are able to meet with them this evening. When I asked the front desk why they would direct them to another location I was given extremely rude attitude & told it's not their job to assist with meeting rooms. We now have no one assisting us with coffee, water, ice etc. as the same women at the front desk say that's not their job. When I asked them who I could speak to that's in charge they both replied that they were. When I said I wanted to speak to their supervisor I had each of your business cards tossed in my direction. We travel all over the country every week meeting with clients & I have never witnessed such unprofessional and appalling behavior. To make matters worse, apparently you have no hospitality staff even here this evening so we are on our own to take care of the beverages etc in our meeting room as once again, your front desk staff refused to help. Needless to say, I am not happy at all about this situation & would appreciate the favor of a reply. Update to all: It is now 8:06pm, we ordered food for our guests from Ground Round at 7:28pm and were told it would be ready in 10-15 minutes. When it hadn't arrived by 8:00, I walked back to the restaurant & was informed the order hadn't even been entered into the computer. I now have 3 couples who are not only upset about being told to go to the convention center but are hungry and don't have the food they were promised. I have no idea how you manage to keep this hotel in business, your lack of customer service is astounding Final update: Food just arrived at 8:24 and 2 of our 3 couples have already left because they were led on a wild goose chase to start with & not served the food they were promised. Job well done, gentlemen I'll be sure to blast our experience everywhere I possibly can on social media, the internet etc

"Mile of Style"

5
User 25/04/2018

The hall was very nicely done. ATM was a bit annoying and did not accept one of my cards. Courtney W was an awesome server. She was polite, friendly and quick. I enjoyed having her as a server. Made me feel glad t be here.

"Great hotel in college town"

5
User 23/04/2018

Visiting granddaughter at University for the weekend. A great hotel conveniently located to the university and town. Clean hotel with all the amenities you need at a hotel. Nice location on the waterfront and great convention center to hold university events.

"Oshkosh at its finest!"

5
MikeD04, Milwaukee, Wisconsin 23/04/2018

Great place to stay in Oshkosh! Excellent quality and value! Very clean. Very courteous household staff. Personnel at front desk most helpful and courteous. Bar and lounge personnel very good and friendly personal service!

"Great stay in Oshkosh"

5
JAH3262013, Kenosha, Wisconsin 23/04/2018

This hotel is always clean and has great amenities. There is a refrigerator in the room. The restaurant and bar have great service. The patio on the river always offers a good time. It has a nice setting and good service. The location is good too. Room service came quickly.

"Great hotel, not-so-great room service"

4
D B, Osseo, Wisconsin 18/04/2018

I arrived after a snowstorm dumped 30+ inches of snow on Oshkosh. The hotel had cleared the snow nicely for arrival and parking. The hotel offers a great room, but the room service seemed to have not been in service on that night -- maybe due to the weather? I'm giving them the benefit of the doubt although this was the day after the storm, not during.

"Great visit!"

5
jtcappy69, Denver, Colorado 17/04/2018

I made our reservation through a third party, and realized a few days prior to arrival I reserved our arrival a day late! I called immediately and the desk staff advised there were two conferences scheduled, and only one room left, and it wasn't the one I booked. I reserved the last room and the person said they would do their best to keep us from changing rooms - which would not have mattered in my review. She was polite, understanding, and made sure I had everything down correctly. The BWP has been very accomadating when we visit Oshkosh family. Walking distance to downtown shops and restaurants. The Ground Round has wonderful staff and food. The pool and game area was clean. Beautiful views, warm, cozy rooms. We will be back.

"Outstanding Customer Service"

5
johnmontgomery030, Oshkosh, Wisconsin 14/04/2018

My entire customer experience has been noteworthy. I have been in the hotel for over 30 days so I am confident the professionalism, attention to detail and personal approach I've experienced is genuine. The front desk team including Kristi, Emily, Hadley, and Hannah pleasantly assist me with faxing, printing, lost room keys and sending parcels. They greet me each day and suggest places for me to see and recommend restaurants for me to visit while I'm in Oshkosh. Ryan is a superb manager and his team reflects his commitment to excellent service. Thank you, John M.

"Photographers Review"

5
WinsorSnaps, Superior, Wisconsin 14/04/2018

I want to commend the following employees who went above and beyond when I was there for a convention last week. Hayden Gabnilska waited on us for several meals in The Ground Round and he is not only pleasant but very good at what he does. Kurt Sheburn was so helpful when I needed to set up my photography equipment on multiple times during our three days there and he always went above and beyond. He is one hard worker. Hannah Hupfer and Kacie Hoeft at the front desk helped me get my equipment several times from storage and they always helped with such good attitudes and willing hearts. They never made me feel like a bother. The hotel itself is beautifully maintained and everyone was so good to us. Very pleasant stay.

"Banquet service was wonderful"

5
DRogers9496, Isanti, Minnesota 10/04/2018

I attended a large banquet here. Our server Jodi did a wonderful job of taking care of our table. Thank you for your professional service. The food was very good - bacon wrapped filet was cooked just right. I would recommend this place for a large conference or banquet.

"Photographer. "

5
User 10/04/2018

I am so impressed by the hotel staff. Courtney Walsh was our server for a banquet and was not only excellent at her job but just so pleasant and kind. The front desk staff were outstanding as well. They accommodated me for the entire stay and as the event photographer I needed their help often and they were just so kind, professional and went above and beyond. I wish I new all their names but there were so many of them.

"Zach Witt"

5
jbenson9, Oshkosh, Wisconsin 07/04/2018

Zach Witt was part of the waiter staff during our conference. Zach was personable, polite, and gave special attention to the needs of the people at the conference. He made me laugh, joked with our table, and was quick to help in any way he could. He deserves a special praise for all that he did!

"Beautiful hotel"

5
User 02/04/2018

I was very impressed with this hotel. It had a great view, very well maintained and friendly staff. I highly recommend this hotel to anyone. The rooms are very comfortable and clean. We will visit again.

"Perfect"

5
User 02/04/2018

This is a wonderful property to stay at. The location is perfect. Love being able to walk through the hotel passages to get to the City Center and Convention Center, especially in the colder months. Hotel is always clean and welcoming. Staff is always great. The rooms are clean and the beds are comfy.

"Super Nice Staff"

5
User 25/03/2018

Very nice property. Plentiful parking and spotless rooms. Notably, The staff and management were super friendly and professional. I will certainly tell our friends and associates about this gem of a hotel.

"Best Western Premier Waterfront Hotel and Convention Center"

5
User 25/03/2018

I really like this hotel it looks and feels like a 5 star,as soon as you walk in the lobby you are greeted by a friendly person at the check in counter. The rooms are comfortable and cozy. they even leave mints on the pillow. I enjoyed the spa area and the fact that the spa hours are awesome they kept the spa open until 2 am so after i come back from work late at night i can get in the spa before turning in for bed. The location of this hotel is perfect right across the street from the convention center which is convenient. i would come back and stay here.

"Great Conference Site"

5
User 14/03/2018

Great place to hold a conference. Staff was so very helpful. They went out of their way to make the conference a success. It is difficult to meet the needs of 350 individuals but they do a great job!!

"Best server at the banquet at the best western Jodi Hudson"

5
thib0deauxj, Oshkosh, Wisconsin 11/03/2018

This server was professional, kind, considerate, and prompt. This server should be a lead in her department. Each year we come for a lactation consultants conference and each year we have the best service, however this year this server stood out!

"Excellent Stay Every Year"

5
wwsasquatch, La Crosse, Wisconsin 09/03/2018

My colleagues and I stay here once a year for a business trip. The hospitality and service we receive each year is extraordinary and stands alone at the top for any hotel experience I have throughout my year. Lori and her staff are a well oiled machine and treat us so well. We will always come back to the Waterfront and look forward to it every year.

"Great Location, Great Place!"

5
NWTFTOM, Hartland, Wisconsin 07/03/2018

There was 3 of us that stayed here during the Battle on Bago ice fishing tournament. The location was fantastic and the hotel itself was very clean and very comfortable. Even though the hotel was sold out, it was very quiet.

"Best Hotel in Oshkosh"

5
MGallivan27, Buffalo, New York 06/03/2018

I have traveled to Oshkosh the last few years for a conference and I never stay anywhere else. Lori Bilkey who coordinates Group Reservations provides great customer service and made check-in and check-out so easy. I would recommend staying here without reservation!

"Consistent gem in Oshkosh"

5
AJ53705, Madison, Wisconsin 06/03/2018

My preferred choice in Oshkosh. I have stayed here many times over the past four years and am always impressed. The rooms are modern, large, and always clean. The staff is friendly and efficient. I have had to change and cancel reservations a lot and they are always accommodating. Parking is right next door. It's $3/day now (used to be free), but no big deal. There are many restaurants within walking distance. The bar/restaurant in the hotel is reasonably priced and very good too. Highly recommend if you are coming to this area!

"I Never Stay Anywhere Else in Oshkosh!"

5
Marshall G, Nashua, New Hampshire 04/03/2018

I've been traveling to Oshkosh for a conference for the past four years, and I always stay at the Best Western Waterfront Hotel! My experience has always been amazing and I cannot say enough good things about this hotel! The highlights for me are: 1. Amazing Staff - All of the staff that I have interacted with have been friendly, professional, and efficient. I appreciate their customer service and willingness to give suggestions about restaurants and things to do in the area. I always book my conference reservations through Lori, and she is a great person to work with! 2. Comfortable Rooms - the rooms are very comfortable. They are always clean. The beds are really good and I always sleep really well. 3. Great amenities - the restaurant attached to the hotel (the Ground Round) is yummy, especially for breakfast (I recommend the chorizo). There is a good size fitness center, and the lobby always has fresh coffee and water. I definitely recommend staying her if you are in the area!

"Convenience, Peace of Mind with Great Customer Service"

5
User 28/02/2018

Every year we make the journey to Oshkosh in February for a conference. Knowing the location of the hotel, amenities and customer service of the hotel staff always relieves a bit of stress for our group. It's nice to have the coffee in the lobby to grab on our way out, or a restaurant on our later start mornings. We also always make sure to book our rooms for the next year as we check in, which is a wonderful service that Lori provides every year.

"Excellent customer service"

5
User 27/02/2018

Lori Bilkey who is the group reservations manager there made check in an check out for my group so easy. I have worked with her for the past two years now and every time she has all of our materials ready to go the minute we walk in the door and then as soon as we are ready to leave. Our institution has some strict rules about how receipts are printed and how items are paid for and every year she is able to do them exactly as we need her too whereas other places literally have us waiting at the front desk for 30+ minutes the morning that we are trying to leave. She is personable, has a great memory, and always goes above and beyond. We also like staying there because it is connected to the Convention Center. In general the rooms are in good condition and comfortable to stay in. I would recommend it for sure!

"Love this place!!"

5
slicktei, Grand Forks, North Dakota 26/02/2018

Every year we attend the Oshkosh Placement Exchange at the University of Wisconsin at Oshkosh and every year we enjoy our stay at the Premier Waterfront Hotel!! My delegation and I appreciate the clean rooms, friendly staff and convenience of the in-house Ground Round. Everyone is friendly and more than willing to go out of their way to address our needs! We will continue to stay at this Best Western Hotel as is is reasonably priced, immaculately clean and has an awesome staff!! Thank you Lori and your staff. You made our stay so enjoyable!

"Annual Work Trip"

5
Rian N, Fargo ND 26/02/2018

Our group always looks forward to our stay at the Waterfront. The staff are excellent and rooms are the best. It is very nice to have the dining option attached to the hotel so we have a relaxing place to grab a drink each night along with some dinner. Being attached to the convention center via walkway is very helpful as well. Looking forward to our stay next year already.

"Great business hotel"

4
Joash K, Toronto, Canada 23/02/2018

Really well done rooms, clean and very comfortable. Club chair with overhang floor lamp worked well to relax and unwind. Got all the right elements: bar, good gym and hotel shuttle. Recommended remembering to grab water before settling in.

"Never fails"

5
ernestw462, South Range, Wisconsin 11/02/2018

This is not our first stay and more than likely not our last. Staff is always friendly and eager to help. From the first stay to our last stay I expect great service from hotel and always receive it. Staff is eager to help, pool and sauna area clean and comfy. Check in and out are so fast and easy even I can do it. The smiles that staff give out are endless. Hotel is a very homey hotel that I hope never changes. I usually get river view room so I bring binoculars. The room is very clean and roomy. I could go on but can't say enough. I highly recommend staying at hotel.

"party event"

5
J5007ZNkatie, Neenah, Wisconsin 09/02/2018

The food and service are always top notch at these parties for people with disabilities. Staff make sure all in attendance are enjoying. Amy C has been a regular wait staff at these events and dresses for the various themes of the parties with lots of creativity. She is always friendly and accomodating to needs of any need assistance.

"Amy C made my day!"

5
JupiterJazzes, Madison, Wisconsin 30/01/2018

So I was there for a work event. The food was good and Amy C was helpful. The food was tasty but I had an issue. I have a gimpy hand. I can't close my hand all the way to hold a spoon. She noted that and got me a pair of tongs. I know it was a small gesture but being a person with an issue like that, I usually feel very self conscious to ask for help. I got to keep my dignity as a person and partake in the tasty greenbeans,

"Excellent - Always"

5
User 29/01/2018

I have been coming to the Best Western Premier Waterfront for years and have to say the rooms are always spotless, service is amazing, and convenience to all things in area is great. Kristi at the front desk sets the standard for professionalism and courtesy that matches any hotel I have stayed in around the world. Downtown has had a bit of a resurgence which has opened some nice options for dining as well. The value for the money is unparalleled in the area for sure.

"Fantastic hotel."

5
danno2013, Fond du Lac, Wisconsin 20/01/2018

I've lo0ked at hotel on website and have been through 2nd floor and lobby on the way to Ground Round.I must not have specified roll-in shower on reservation . Upon arrival at front desk ,they changed the room for us.Friendly staff,clean hotel and rooms.Loved the extended hours in pool and whirlpool.Only used wireless internet and it worked great.Wired is in rooms also.Can't wait until next stay.

"Poor Customer Service"

1
102contact, Charleston, South Carolina 19/01/2018

While traveling on business, I was due to check in at 1am, but was majorly delayed due to weather related flight cancellations out of the Southeast. Called the hotel's customer service to try and cancel my reservation since I was still in route and could not make it. The service rep said "That's too bad. The charge has already gone through. It was a full house...you should be here." I asked about a potential refund since I would be staying 4 more times this year and her response was simply "No." I was considering re-booking for the rest of my 4 trips this year, but I will now take my business elsewhere. You may have reaped the benefit of a one reservation, but you just lost four additional reservations per year.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear 102contact I am sorry to learn of your disappointment regarding a cancelled reservation. Our goal is to earn your loyalty as a customer and I regret your experience will prevent this from happening. Please accept my personal apology. Our team members regularly take into account the effects of weather when guests cannot honor a reservation. The response you noted by our team member is not typical of how we would address a weather related cancellation. I hope there might have been a misunderstanding that can be cleared-up with further discussion. If this was a prepaid reservation, it may have been made through a third party on-line agency (Expedia, Booking.com, Hotwire, etc.) or through bestwestern.com. In either case, is it possible you were speaking with a representative of a third party site and not with a member of our hotel team? Considering your post is anonymous, I do not have enough information to knowledgably respond to your complaint. Please contact me with additional information so I can address you concern and work to solve it to your satisfaction. I can be reached at 920-230-1900 or you may respond to this post by email. Again, I am very sorry for my team not meeting your expectations. We truly strive to address the needs of our customers. I hope by addressing your comments we can improve your faith in us and the Best Western brand as we work to make improvements for the benefit of our guests.

"Great service and cookies "

5
User 16/01/2018

Payton was super helpful and the drinks were fantastic! Best hotel in town to relax and enjoy your stay in Oshkosh! Visit the bar to relax and have a good time. They went over the top to ensure our stay was superb.

"Best bar crew ever!"

5
User 16/01/2018

Payton and Nick were superstars at Ground Round. I was very impressed. Super attentive and courteous. Good pours on the bourbon. The food was amazing and great price. Will definitely be back. Highly recommend. Thank you.

"Great place to relax"

5
D B, Osseo, Wisconsin 11/01/2018

After a busy day in Milwaukee we traveled 1.5 hours north for a meeting at UW-Oshkosh early the next morning. We were hungry and tired. Check-in was a breeze and parking on-site in the ramp was quick and easy. Our room was spacious, quiet, and offered a beautiful night view of the Fox River -- exactly what we needed. Highly recommended!

"Great food, great service "

5
BigBearsFanMatt, Oshkosh, Wisconsin 06/01/2018

I decided to try out the restaurant/bar at my stay at the best western, and I was incredibly surprised by the staff and how nice they were! The bartenders Nick and Payton were speedy, nice, and were very clean cut. I would totally recommend this place to my friends and family. I know where I will be every time I come to Oshkosh.

"Love this place"

5
User 05/01/2018

This is probably one of the best Best Western hotels that I have stayed at. It is a big hotel with friendly staff. I liked the restaurant there (food was delicious). It was pretty quiet whenever I was there. Hotel room was spacious and beds were comfortable. I enjoyed the view and am sure it is probably even better during the warmer weather. I would definitely stay here again!

"NEW YEAR'S OUTING"

4
User 02/01/2018

Easy and quick check-in. Room was very comfortable with a great view. Restaurant food is excellent and you can eat in the bar if you prefer. Multiple TV's in the bar for any sporting event you want to watch with plenty of seating. This was our 2nd stay there of 2017 and we'll be back in 2018.

"Great Hotel"

4
adamsS5950WM, Fond du Lac, United States 02/01/2018

Very nice hotel. Has a modern feel to a nice historic building as well as a great view of the water and downtown. Restaurant in the hotel has good food and drinks with attractive happy hour specials. Nice coffee bar but no continental. Parking garage offers a feel of more secure parking. Rooms at the lower price level are a bit tight while paying a bit more gives more space. The only reason the hotel did not get an Excellent score is the lack of value compared to other local hotels. With no continental or snack bar offering a free drink or appetizer with meal purchase would go a long way.

"Best Western Oshkosh Wisconsin"

5
kimberlyt2018, Lake Station, Indiana 01/01/2018

This was the first time in several years staying at a Best Western hotel. Our family stayed there for a local family members wedding. Everything was excellent from the moment we arrived. Courteous staff & cleanliness of the property. We would definitely be interested in coming back, just for a weekend away.

"New Year's eve"

4
garye2018, 53024, United States 01/01/2018

Easy to find, on river. Wonderful view of lake -- sunrise spectacular! Nice, helpful staff. Loved the jacuzzi! Ground Round restaurant not up to quality of lodging facility -- food so-so. Otherwise, quite likely we will return to this facility.

"Best stay in Oshkosh"

5
Lloyd L, Stony Brook, United States 26/12/2017

Have stayed here many times. The staff is wonderful, the workout area lovely, located downtown Oshkosh (and there is not much there). Must watch the room rates which can vary wildly. There is fresh coffee in the lobby, and the coffee is good. We stayed in other hotels that are closer to the shopping areas near the highway and also near the aviation museum. Those are fun, but further from the family we are there to visit. Parking is conveniently located. The room includes a good size refrigerator and microwave, and that is helpful. The indoor pool is bigger than at most area hotels though still modest. The only restaurant attached to the hotel is a Ground Round. The staff is also good there, but the food is not exactly what I could call healthy. We go there resolved to see the experience as comfort food. Usually parties are staying there for weddings or on their way up to the Green Bay Packers, but we have never seen them rowdy.

"Very clean and comfortable."

5
Pamela S, Rockford, Illinois 26/12/2017

We trust this hotel for cleanliness and security. Love the covered parking. Staff is patient and helpful.Location is convenient for our business and we can walk to dining along the river. Pool is nice.

"Above and Beyond"

5
Reddawg64, Anchorage, Alaska 23/12/2017

We had flown all night and then drove from the airport which was almost an hour and half away. We were exhausted but it was still way before check in. We called to see if there was any chance they'd let us check in early. They did and didn't charge us! WOW!!! SUPER DUPER!!!! The staff was very friendly and went out of their way to help us get situated! Very impressive!!!

"Nice Facilities"

5
734mackenziek, Ripon, United States 21/12/2017

My company hosted a banquet here and my fiance and I got a room for the night. The banquet was very tastefully done. I was impressed with the food and the staff was very helpful and attentive. The room was clean and up to date with your standard amenities. The bed was comfortable but not as soft as I am used to. My fiance loved it, though, so it's really a matter of personal preference. The location is the best feature. You can walk to downtown restaurants and many windows look out to the river. Overall I'd definitely recommend staying here if you are looking for a nice, clean hotel close to downtown.

"Great Place for a Family Get Together"

5
Terri R, Milwaukee, Wisconsin 18/12/2017

Our family enjoyed a wonderful Christmas celebration here. Great service, space to gather, and the rooms were comfortable, quiet and reasonable. It was also very convenient to have the restaurant/bar right on site. We'll definitely be back!

"Daughters 2nd birthday party! Incredible hotel!"

5
ashleybX139UQ, Oshkosh, Wisconsin 11/12/2017

We had our daughters 2nd birthday party here, we went up to our room and there was a happy birthday sign on our table! Staff was incredible, the whole hotel is amazing! Thank you guys for making her birthday one to never forget!

"Business Traveler"

5
Y14EMdavidh, Newark, United States 09/12/2017

Very nice - excellent clean quiet rooms. Helpful and friendly staff. Room cleaning was prompt and they asked if they can do anything else each day. Bar service was very good and ample TVs for viewing events.

"Great hotel"

5
snicodemus60, Joplin, Missouri 07/12/2017

I travel on business, this hotel is my favorite place to stay! The main reason is due to the hospitality of the staff! Example, walking in the door I was greeted by Kristi and Hannah, insuring my visit was going well! Also the facility is in great condition! It's like staying at a resort!

"Great location, nice amenities"

5
whitneyr809, Raleigh, United States 04/12/2017

This hotel is a great location for anyone doing business in or visiting Oshkosh. There are numerous good restaurants and coffee shops in walking distance and its right on the river. There is a pool, hot tub and game room as well as a decent fitness center. Rooms are big and have their own fridge. Its not "fancy" per say, but perfect for a business traveller (and good for families I'd image as well). Good value.

"Christmas Part /Stay Over"

4
Thomas C, Ripon 02/12/2017

My husbands company had their party here and we are from out of town and decided to stay the night. Our room was excellent! We were given a great rate. Stayed way up top with a requested water view which was recommended from another review. Had a cocktail in the restaurant bar which was well staffed and friendly. Would recommend staying when in downtown Oshkosh.

"On the Water"

5
kurtw352, Chicago, Illinois 15/11/2017

Excellent spot. I was here for business. Plenty of parking, conference center right across the street, Ground Round restaurant on the premises. Swimming pool workout room. Room was very comfortable and the price very reasonable

"Convenient hotel"

4
andrewvT2817DV, Russia 15/11/2017

Convenient and practical location for holding business conferences. Plenty of parking was available and easy to walk around the city center. Staff were polite and try to be helpful. Make sure not to plan events during Packer games or you will not be able to get a room!

"Improvements needed"

2
G6606LGmeganm, Oshkosh, Wisconsin 14/11/2017

There was no breakfast options, the coffee / tea center was poorly stocked. One of The hotel staff lingered around the pool to stare at me and my friends in the hot tub. There was hair all over the bathroom and the beds were poorly made.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for the time you took share your comments about your stay. Our goal is to earn your loyalty as a return customer and I regret the challenges you encountered with housekeeping gave you a negative impression of our hotel. Please accept my personal apology for this. I agree with you that a clean room is a reasonable expectation. We train our housekeeping team members with the goal of preventing any possible item from being overlooked in a room. The success of our business depends in it. Obviously, a misstep occurred that, at this moment, I cannot explain without further investigation. I realize this next comment does nothing to mitigate the situation however, this truly is very untypical for our hotel as evidenced by other guests' posts on Tripadvisor. It is always our goal to attempt to handle guest issues at the time of occurrence so that, if something is unsatisfactory, we have the opportunity to correct it so that it is not a lingering issue for the balance of your visit. I hope our team members were notified so that we could correct this for you during your stay. I will personally follow-up with our housekeeping manager and supervisors to investigate how these oversights developed and to prevent reoccurrence. I'm not sure I understand your comment regarding the lack of breakfast option. We provide a full service restaurant with an extensive menu. Could you share a bit more information as to what your expectations were and how we did not meet them? I apologize that a member of our team caused you discomfort. We do have team members who service the pool area and the public spaces around the pool area. I'm sorry that, in the performance of their work responsibilities, they were perceived as staring. This is not something that has ever been brought to me as a complaint in the past however, based on your comment, I will watch for this so that I can take corrective action should I ever observe such activity from a member of our team. We truly work to be proactive for the comfort of our guests. There is nothing for us to gain if we don't work toward that goal. I hope by addressing your comments I can improve your faith in us and the Best Western Brand as we strive to always make improvements for our guests. Thank you.

"Family stay"

4
User 13/11/2017

We had a great experience at the Best Western Oshkosh. Our 2 children attend UWO and we try to visit them on occasion. When we are in Oshkosh we always stay at the Best Western, great location, easy access and on site restaurant and bar. I'd recommend this hotel and will return on our next visit to Oshkosh.

"Oshkosh on the Water"

4
stevenjH3144JY, Madison, United States 12/11/2017

Good stay. Rooms are very clean. Staff is friendly. Free coffee and tea in the lobby. Nice! They have a pool and a small gym for exercise too. Food at the restaurant is okay. Although I think the food in the restaurant needs some improvement.

"The Aviation capital of the world!"

5
Ray J, Marion, United States 11/11/2017

One excellent hotel! Will not stay anywhere else in town! Friendly & great location! Good food & excellent staff! Excellent parking & easy access. Location is very scenic & close to many business locations.

"Great location, kept up well"

4
User 09/11/2017

Great hotel, kept up well. Wish the parking was a little better, it can take some time to get in and put of the ramp depending on the time of day. It is nice to have the attached restaurant and I've had great views from my room.

"Great Business Venue"

5
iaabc, Minocqua, Wisconsin 08/11/2017

Clean and quiet rooms...appears to have been updated recently(?) Perfect location for a business meeting as you can walk across the skywalk to the convention center directly across the street. Cute downtown shops within walking distance. I would definitely stay here again.

"Great location"

5
W429VKcynthiar, Oglesby, United States 27/10/2017

This hotel is directly on the Fox River with great views, my understanding is from every room. I had been quoted a better rate online and they honored that rate on check-in. The staff was very helpful, rooms updated and clean and was surprised more people didn't use the riverwalk. Restaurants were within walking distance, overall, a good stay. Would recommend this hotel, shop around for a better price though.

"Nice hotel"

5
sandrarX9127QE, North Chicago, Illinois 23/10/2017

Nice comfortable beds and clean. Quiet and close to my son attending UWO. Nice view of Lake Winnebago. Close to restaurants and UWO, University of Wisconsin Ishkosh. Will be going back for graduation in December.

"Poor"

1
juliegM3465ZN, Bonduel, Wisconsin 23/10/2017

Very rude front desk workers. Gave the impression they were above everyone. Very rude. It's ok to smile and be nice to people. Not what I expected from a best western. Stayed at Best Westerns before never been treated like this.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
I appreciate and thank you for the time you took to share your comments about your stay. Please accept my personal apology for this negative experience during your visit. I am truly sorry for your experience with a member or members of my team. During my earlier written correspondence with you, I was hopeful you might respond back to me and share more details of your experience. This would give me the opportunity to better understand your experience and allow me to follow-up with the team member(s) involved. Surely, it is important for me to correct deficiencies with any particular staff member(s) that provided insufficient or rude service. My team and I have great pride and train to provide the best in customer service throughout the hotel. Your experience truly is not typical as evidenced by the majority of posts on this site. My expectation of my team is that we never allow a guest to feel they were treated rudely. I am very sorry we did not meet your expectation. We truly work to be proactive for the pleasure of our guests. There is nothing for us to gain if we don't work toward that goal. I hope by addressing your comments, I can improve your faith in us and the Best Western Premier brand as we work to make improvements for our guests.

"Great facility!"

5
barbarapF7652KX, Grand Rapids, United States 23/10/2017

Attended a weekend conference at the hotel/convention center. Our room was awesome, the beds were comfortable, the staff was accommodating and the skywalk was sure nice on the rainy day! Would love to return!

"5 Stars"

5
20rhondab, LaPorte, United States 23/10/2017

Clean, updated rooms, very comfortable beds, and Starbucks coffee in the rooms. I was pleasantly surprised by how new everything looked. Staff was friendly, helpful and professional. I would recommend this to anyone looking to stay in Oshkosh. Very convenient location within walking distance to shops and restaurants. On the river, scenic views.

""What a view! What a place to stay!""

5
User 20/10/2017

The Best Western in Oshkosh, WI. is simple beautiful. You walk in and the lobby is gorgeous. The hotel offers a beautiful dining area with a full bar. The staff was incredibly friendly and helpful. The hotel also offers a huge indoor pool. You can't beat it. The rooms are incredibly designed. They are very spacious and comfortable. I was traveling with a friend for work and we had to share the room. It offered plenty of space for our things and for each other. Probably the best selling point, is the awesome view of the water just out our back window. The next time you find yourself in Oshkosh, WI., you have to stay at the Best Western. You'll be glad you did.

"Great getaway weekend"

5
Sharon L, Milwaukee, Wisconsin 15/10/2017

This hotel was one of the cleanest hotels I've stayed in, even the hallways were immaculate. Everyone was very friendly. Our room was wonderful. We had a corner room with a view of the river. The room was spotless and everything worked, tv, microwave, refrigerator. We got a great deal using their flash sale. Didn't use the pool or exercise room but good restaurant and bar at the Ground Round located inside the hotel. Can't wait to go there again.

"Great Hotel But No Breakfast"

2
samanthaaF5137PK, Kenosah, United States 15/10/2017

This is a beautiful hotel in a beautiful location on the river. I was very disappointed when I discovered that there was no breakfast included in my stay. However, they did offer a 10% coupon to use in the restaurant.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Samantha, I am sorry the fact that our hotel does not provide a free breakfast resulted negatively on your stay resulting in this poor rating. Please accept my personal apology as we desire that none of our guests depart the hotel disappointed. I am pleased to see you otherwise enjoyed the beauty of the hotel and its location on the river. Our hotel does provide an a' la carte breakfast menu in a full service environment. We feel that providing this personal touch of service from an a' la carte menu allows us to properly fulfill the majority of our guests' expectations with a better quality food product and service. I understand it is true that many limited service hotels, (La Quinta, Hampton, Holiday Express, Comfort Inn, Best Western Plus and standard Best Westerns, etc.) provide a complimentary breakfast. However, full-service hotels with convention centers and meeting space and on-site restaurants with meal service during all meal periods do not typically provide one meal period complimentary vs. another. Though I understand a free breakfast is a value to you, I hope the ambiance of the hotel and other services provided would entice you to stay with us the next time your travels bring you to Oshkosh.

"Clean and comfortable rooms...."

4
582bartonc, Redwood City, United States 12/10/2017

Stayed in Rm. 715 on top floor. Great view over the river... They have nice modern washer and dryer on the 7th floor by elevator....wow. Which only cost $2.00.. must be a midwest thing.....pretty awesome if you were going for an extended stay... very clean.. modern...didn't feel cheap. spacious...lot of accessible outlets.....good decor. HVAC system control is modern and nice. most importantly you can set the fan speed to low and system is quiet. Bathroom fixtures are new and bathroom appears remodeled and in very nice condition. Only weakness is the toilet. It is one of those mini toilets where you feel like you are sitting on the ground and had a very uncomfortable toilet seat....never had that before....They just need to upgrade their seats at minimum and it would be more of par with the rest of the bathroom... To me the quality of the hotel room is the most important and this didn't disappoint..... Only negative comment for anyone staying is to avoid the Ground Round restaurant on 1st floor. Disgusting food. Seriously.. Eat a Cliff bar..you will be more satisfied.... Hotel location is great. Walk down the street to Gardina's Wine Bar and Cafe....or Bar 430. Had great food, service, and atmosphere at Bar 430..

"Great conference center"

5
kathleensW6663SL, Stevens Point, United States 09/10/2017

Hotel/Ground Round combo was perfect for our conference. The close proximity to the conference center was a definite bonus. After a long day of meetings it is never fun to walk a long distance carrying all your conference materials back to the room. Very easy access to city attractions. Perfect place for a beautiful walk along the riverfront.

"Quality Business Hotel"

4
briane528, Waukesha, United States 09/10/2017

Nice hotel right next to convention center and riverwalk. Walking distance from nice bars and restaurants. Service was ok and fitness center equipment was a bit worn but definitely a nice place for a business trip.

"Modern and Friendly"

5
User 07/10/2017

Very nice property. Super modern and the management and staff provided us with 5 star service. No doubt I will use this property again and tell all our friends and associates about Best Western Premier Waterfront Hotel & Convention Center.

"Group Event - Great Property"

5
271cj, Madison, Wisconsin 05/10/2017

I recently held a 3-day event for 80ish at the Best Western Permier Waterfront Hotel & Convention Center in Oshkosh. Great, well-maintained facility, great staff (David, Christy, Curt, Joanne, Allie, and many others). I will definitely bring future group business back.

"Best Western Premier Waterfront, Oshkosh"

5
williamrV3256XU, Wautoma, United States 04/10/2017

Updated décor, clean rooms, comfortable accommodations, friendly courteous staff. I have attended several conferences at this location, as well as staying in town for personal recreation, and I would highly recommend the Best Western Premier Waterfront. It is my "go to" hotel in Oshkosh.

"Great Hotel"

5
User 04/10/2017

The hotel was in a great location. It was affordable. The rooms were clean, the beds were comfortable, and the pool was nice and big. We have family here so we will be staying here every time we visit.

"Great hotel"

5
randytaylorwade, Nashville, Tennessee 02/10/2017

I traveled through with a band and we stayed here in Oshkosh. The hotel was super clean and had comfortable beds, had a great view and bars were nearby. The staff was friendly and overall I would definitely recommend it if you're in the area.

"Premier was a premier stay!"

5
Patrick M, Oshkosh, United States 02/10/2017

Stayed at the Best Western Premier in Oshkosh for our anniversary and had a wonderful stay! The views from our room looking out onto the river were beautiful. Rooms are very modern and comfy. Food at the restaurant was incredibly delicious. Made our 27th celebration a winner!!

"Nice and Clean."

4
User 28/09/2017

I enjoyed my stay at this hotel and convention center. My only complaint is the layout of the building and parking area. It was a hassle moving luggage in and out between the building and the parking area.

"Great staff. Comfortable bed"

5
Barbara K, Verona, United States 28/09/2017

If return to Oshkosh, I will stay at this hotel again. The conference center was conveniently right across the street. The Ground Round staff served our drinks well. I used the exercise facility and it was spotless.

"Not bad, not great"

3
542madeleinem, Woburn, United States 28/09/2017

It isn't a bad place, just needs a lot to TLC. very stable for business, not much in the way for a fun place for family and leisure- staff not very informative or helpful in giving out local information.

"Great Stay"

5
User 27/09/2017

Thoroughly enjoyed the hotel. Very nice place to stay. We are looking forward to coming back to Oshkosh as this was our first stay. Hotel was very enjoyable! The only recommendation I would make is to maybe clean the carpets a little bit more often. My girlfriend's granddaughter was climbing around on her hands and knees and the tops of her feet and knees became black. Explain the situation upon checkout and they apologized profusely and said they would take care of immediately. Definitely looking forward to going back

"Comfortable stay, great view!"

5
WAGeekGirl, Seattle, Washington 27/09/2017

Arrived at the hotel after a long day of travel and was immediately impressed with Best Western's efficient and courteous staff. The check in process was quick and I was delighted to receive a complimentary room upgrade. The room was spacious, neat, comfortable and the view was amazing. The adjacent parking structure is convenient, well lit and I never had issues finding a place to park. I had dinner one night at the hotel restaurant, the Ground Round. The portion sizes were large and the food was tasty. I would not hesitate to stay here again should the need arise.

"Loved Hotel, just not area"

4
fayem60, Freeport, United States 21/09/2017

The hotel staff was wonderful, the room was excellent, it was just the area in which the hotel is. Being on the water was great just really couldn't enjoy it the way I wanted to due to area. I know they have a restaurant in the hotel but wish they would have offered a continental breakfast as well. I loved the fact that we weren't really to far from malls and stores, just a short 5-10 minute drive from Hotel.

"Watching the Sunset and Boats going by!"

4
Robert W, San Diego, California 20/09/2017

Upper level room with view of river on the west side. We were impressed with the room clean & a great view of the waterfront. Free parking on the premises. have bar and restaurant on the premises. You can also have a drink or food right by the waterfront watching the Boaters & Sunsets. Service was very good too. Nice for the Summer!

"Hidden Wisconsin Gem"

5
Dallas H, Collierville 18/09/2017

Seldom stay in a Best Western, but if they were all like this I'd have to reconsider. Great location. Excellent Staff Close to NICE restaurants. (Within walking distance) Easy drive to Appleton Airport Remember the Ground Round...well here it is...

"Great views, staff and experience"

5
O585RAmatthewh, Austin, United States 15/09/2017

This hotel has great views of the river and makes for an enjoyable stroll along the boardwalk. Very comfortable beds made for a great night sleep. Staff was very helpful and friendly. Will be staying here on my next visit.

"The Best Best Western"

5
199russellp, Herndon, United States 11/09/2017

I have never been a fan of the Best Western brand, but this hotel is excellent and should be considered comparable to a Hilton or Marriott. The location on the riverfront is great, the staff were very friendly and accommodating, and the rooms were comfortable and nicely appointed. The Ground Round restaurant that is attached to the hotel offered a great breakfast at really affordable prices and also has a nice selection of drinks on their outdoor patio on the river. Overall a great stay and I highly recommend this property.

"Great Place to Stay"

5
I3622FTnancyl, Crandon, United States 10/09/2017

I was very happy with my stay there, party going on next door to us and we did not hear a thing. Would recommend to anyone. Staff was great, room was very clean and restaurant had great food. Everyone we ran into there were very helpful.

"Best location, great place"

5
drrot, McHenry, Illinois 09/09/2017

Excellent location. Outdoor bar/grill seating. Boat parking. quiet comfy rooms. Indoor pool. Large lobby to gather in. Right downtown, walking distance to several places. I'll go out of my way to stay there next time I'm in the area.

"Won't be disappointed"

5
803rexb, Colton, California 07/09/2017

Very nice, clean room. Quiet and peaceful. Enjoyed our stay extremely and was very close to the amenities and areas were were there visiting. Close to many areas and shopping. Great visit. Very pleased overall.

"Amazing Stay!"

5
Ruth G, Houston, Texas 02/09/2017

My husband and I stayed here and thoroughly enjoyed this hotel. It's easy to locate, with a beautiful lobby and gorgeous view of the lake. The in-hotel restaurant is good, too. Our room had a quiet, controlled AC thermostat and a view of the lake. A storm brewed overnight, and we watched it roll in, so unlike our Texas weather. Just gorgeous from high up and looking down at all the city lights. It was all so relaxing and the beds were just perfect--soft and not too hard. We hated to leave the next day! A great value, too, and worth the little extra for the lake view room. Fabulous!

"Great Stay"

4
User 27/08/2017

Great place to stay in Oshkosh. We came to watch a concert at the Riverfest and this hotel is just across the street from the Leach Amphitheater where they hold the concerts. The Ground Round is a nice restaurant. Staff very courteous during our entire 2 day stay.

"Large rooms "

5
User 24/08/2017

The hotel is set right by the waterfront and it is just beautiful. It's close to many great bars and restaurants. It's a good place to host gatherings for work or a personal party. My room was huge. With a beautiful and clean room. The people at the front desk was super nice. I really enjoyed my stay there.

"Convenient and within walking distance"

3
Becky W, Fond du Lac, Wisconsin 17/08/2017

This hotel was handy and located within walking distance to many places and water fest amphitheater. Bed was clean and comfortable but room is dated decor and shower/bathtub drained slowly. Very little room to put things in the bathroom and limited counter space. Restaurant located within the hotel proper was OK but would go somewhere else in the future. No breakfast deals to entice us to eat there. Found a really attractive cafe down the street.

"Wedding weekend"

5
avalanchejoe, Waukesha, Wi. 16/08/2017

We were staying here for our daughters wedding for 3 nights. We were on the 8th floor overlooking great views of the fox river and Oshkosh.Everything was perfect from the check in to the check out.Staff were great and housekeeping was polite and clean. Bed was very comfortable,it was quiet and very easy to relax. We had drinks at the Ground Round restaurant on site and had great service.Overall a great place to stay in Oshkosh.

"Best hotel with friendly staff"

5
Diane C, Crystal Lake, Illinois 14/08/2017

The staff were all very friendly asking if I needed help or hello in passing. Beautiful facility on the river with terrific views. Had some of the best nights sleep in a hotel ever! Highly recommend this hotel

"Nice stay"

4
AwayWeGo0606, Chippewa Falls, Wisconsin 14/08/2017

Stayed one night for conference. Room was clean, and we enjoyed the lounge. Breakfast was fine.....some personal preferences weren't available (raisins) but cannot complain about anything! Used Ground Round restaurant for conference dinner....also good.

"Best Western at Oshkosh"

5
Paul W, Berkeley Springs, West Virginia, Usa 12/08/2017

Enjoyed our stay at Best Western Oshkosh hotel. The location is great, close to everything, and great views to watch boats and trains going by if you're interested in that. Wish we had more time to spend in the area, but I'm sure there will be another time.

"Conference"

4
robynmichelet, Cusco, Peru 10/08/2017

This was a business trip for a conference. The conference rooms were great, however the food is not. My hotel room was clean and comfortable with the expected amenities. Staff was friendly and helpful.

"Hold your conference here!"

5
Dianne B, Horicon, Wisconsin, United States 09/08/2017

Great place to hold a conference! The conference center has just been redecorated, the AV equipment has been updated, the food is good, and prices are reasonable. Extremely attentive, knowledgeable, and efficient staff can be found at both the hotel and the convention center. I organize many workshops and conferences and the Best Western Waterfront Hotel and Convention Center is always my choice !

"wedding"

5
Joanne E, neenah, United States 07/08/2017

Just an over nite but very comfortable, clean and friendly, helpful staff. This hotel is very close to all things in the downtown area in Oshkosh, A great place to enjoy the city and lots within walking distance.

"Very very good hotel"

5
Tyler P, Rockford, United States 07/08/2017

Impressed with room and quality of hotel. Competes with any chain and would stay again without considering price shopping. Parking easy and free, rooms overlooking river with great view, restaurant had excellent food..

"Great location for EAA airshow"

5
Joan W, Cape Coral, Florida 06/08/2017

This hotel is expensive during the airshow week, but the rooms are great, with wonderful views. Can even watch the night airshows while eating dinner at the restaurant downstairs, which is right on the river. Beautiful location!

"Very nice hotel with great outdoor bar"

4
colleensM4692RV, Plainfield, United States 03/08/2017

The reservation system was easy to use. Check-in went very quickly with friendly staff. The rooms were spotless and decorated nicely and the beds and pillows were very comfortable. Outdoor seating for appetizers and cocktails on the water was also very nice!

"It doesn't get any better"

5
Skip L, Victor, New York, United States 31/07/2017

I am a Marriott Platinum for life and a Hilton Diamond member, but this is one of my favorite hotels in the country The entire staff is beyond great.........Everyone goes out of their way to make you feel special and welcome....BRAVO!

"What a bargain."

5
User 26/07/2017

Large hotel with many of the rooms having a great view of the Fox River. While there's no free breakfast, they do give you a coupon for a discount on breakfast at the attached Ground Round restaurant which is on the Fox River. Rooms are very clean, quiet, nicely appointed, comfortable bed, good selection of pillows, efficient housekeeping staff, and friendly and helpful front desk staff. All of this for $100 per night or less.

"Oshkosh EAA AirVenture - 2017"

5
Dan T, Chagrin Falls, Ohio 26/07/2017

Great location, excellent food and service at the Ground Round hotel restaurant right on the water. Very helpful front desk. Would stay here again. Excellent experience. I'll stay here again in 2018 when I attend Oshkosh.

"Wisconsin Bike Trip"

5
William L, Tampico 24/07/2017

This is a great hotel. Very clean and well maintained. Super comfortable beds. The pool is crystal clear and a perfect temperature. The hotel temperature itself is fantastic - nice and cool after a very warm summer day of riding. They have a parking garage which really came in handy when a storm came thru in the evening - nice to know the bikes were covered and safe. Very reasonable rates too!

"Room with a view"

5
phillip388, Los Angeles, California 22/07/2017

What a great stay! The location was beautiful (on the water) and the staff was happy to help! They have a restaurant called the round, conveniently attached to the property. It's also walking distance from a great restaurant/bar called beketts! I'll be back for sure.

"M&Ms on pillows!"

5
X2765SFjasonk, Seattle, United States 21/07/2017

I jokingly asked for a bag of m&ms to be placed on my pillow. To my surprise, the m&ms were waiting for me. The staff is fantastic. Everyone is extremely nice and helpful. On top of that the rooms were perfectly clean and quiet. Couldn't ask for more.

"Very comfortable visit"

5
Bryan M, Janesville, Wisconsin 18/07/2017

This is a great hotel to stay at if you're in need of a place in central/downtown Oshkosh. It's been remodeled, excellent rooms, very comfortable and clean. Very enjoyable visit. I would highly recommend staying here.

"Best of the Best"

5
denniswE2778OQ, Oshkosh, United States 18/07/2017

Stayed in 9 hotels over the past three weeks on a trip to Oregon (from Wisconsin) This facility is by far the best of all we stayed in. Great job by the staff. Great location. Large room with enough outlets to plug everything in. Connection to the conference center was a plus. Dennis W

"Very Nice Hotel"

4
cdunker, Saint Peter, Minnesota 17/07/2017

My mom, daughter and I stayed here fro a night on our way to Green Bay. It was a great hotel. It was updated, clean, reasonably priced and on the water. There was a restaurant downstairs that has very good food. There are a couple coffee shops next door, one has a very nice shop in it, that was a nice bonus too. I would definitely go back to this hotel and Oshkosh in the future.

"Great Hotel right on the water"

5
John R, Coon Rapids, Minnesota 17/07/2017

The hotel was clean and comfortable. The attached restaurant was very good. Boat slips right outside the door. Easy walking distance to the concert venue and other amenities. Room was excellent. Staff friendly. We plan to boat to the hotel again.

"Great time on the water front"

5
User 16/07/2017

Went to Oshkosh for the all star football game. What I found was a great hotel in an awesome location that bested all my expectations. I must add, this is coming from a hilton honors member. I was much impressed with Bestwestern.

"Nice Hotel, Great Location in Oshkosh"

5
Randy K, Ixonia, Wisconsin 11/07/2017

This is a very nice hotel. Comfortable beds, helpful staff, great location in downtown Oshkosh right on the river. Rooms with a view of the river are the best. The farmer's market/downtown area is also within walking distance of this hotel.

"On the Waterfront"

5
H R, Ancaster, Canada 11/07/2017

This hotel has a great location, with the restaurant patio literally on the waterfront. The hotel itself is clean and attractive and the staff we pleasant and helpful. It is part of a convention center, so likely difficult to book if there is a convention going on, but definitely recommended when it is available.

"Good enough for our needs"

3
waunakeereader, Panama City Beach, Florida 10/07/2017

We had never been there before but booked a room ahead of time for the night of July 4. I called ahead that day to make sure they'd hold the room for a late arrival (11 PM), and that went as planned. The front desk clerk was not very friendly. The parking ramp was convenient once we figured out how to get into the hotel. At first, it was a bit confusing, coming in from the third floor of the parking ramp. We were surprised the room rate didn't include a complimentary continental breakfast. The view of the river was nice, but our room overlooked the parking garage.

"Great staff/ location"

5
886kiph, Janesville, United States 10/07/2017

Definitely will be back to stay for a bit longer! The location is great watching river traffic, sunsets and moonrise. You don't even have to leave hotel but plenty of things to do within walking distance if you want a different view. Every staff member was very nice and always had a warm greeting just like I was on vacation.

"Pricey, but Worth It"

5
corah521, Madison, United States 09/07/2017

This hotel was everything I expected it would be for the price I paid. I was very satisfied with the overall experience, including the staff, the decor, the pool, the amenities, etc. I don't really have anything to complain about as far as the service. This is a great place to stay if you are looking for a bit of luxury in the Oshkosh area.

"Terry"

1
terrylN1847TS, Woodbridge, Virginia 04/07/2017

Class Reunion great weekend, staff, ambience. Very astute staff and accommodating for handicap with early check in and late check out. All members of staff were well trained, knowledgable, and eager to care for my concerns.

"Poor customer service"

1
amyhH2469BC, Oshkosh, United States 04/07/2017

Customer service is extremely lacking, no consideration for a customers needs. Would not let me change my reservation and all I kept hearing was "I'm sorry", even after I explained that I have a funeral to attend. I will never stay at any Best Western again.

"Stay somewhere else!"

3
nstadler, Spring Hill, Tennessee 01/07/2017

After booking a room online and arriving at the hotel finding it was everything I had asked NOT to have. I asked for 2 Queen Beds NOT next to the Elevator or Ice Machine and then end up with the room CLOSEST to the Elevator and Ice Machine. Turned out the room was booked as a Handicap Accessible Room which was Never requested and those rooms are right next to the Elevator and Ice Machine on every floor. I went down to the front desk to discuss and the 2nd Shift Manager proceeded to argue with me that this was the room I had requested (which I did Not!) We had booked a Breakfast Room Rate and I was told by BW Online that each adult in the room received the Breakfast Voucher coupons for the restaurant but that was incorrect also since there were 3 of us but the Vouchers were only good for 2 Adults and not the 3 of us! Best Western online really needs to get there information straight! SO after dealing with our room being incorrect and being mislead about the Breakfast Rate Vouchers we had another problem. After returning from a long day we returned from our room to find our daughters teddy bear was missing, she had left it on the bed with her blanket but it was gone! We had requested the beds be changed that morning since we discovered yellow stains on the bottom sheet of her bed the night before so the laundry had mistakenly got her bear caught in the sheets and it was down in the laundry. It was 8pm and the housekeeping staff leaves at 7pm and the office is locked so there was no way to know if teddy had been through the wash or was even down there so the front desk had to leave a message for housekeeping the next morning! Let's just say we had a sleepless night not knowing teddy's fate. He was thankfully eventually found the next morning by the laundry staff. Don't stay in room 621 there is also a terrible high pitched noise that seems to happen while you are sleeping! We think it comes from the restaurant down below. Many years ago I had given up on Best Western since there hotels started to go downhill so after at least 10 years I thought I might give them a second chance what a Mistake that was. I will NEVER stay at another Best Western again!

"Excellent Hotel"

5
Stephen K, Franksville, Wisconsin 29/06/2017

Great Hotel with excellent food and service. Great location to unwind after a hard day installing signs at Fox Valley Tech. Great Location on the river to have your lunch or dinner. And a couple of drinks if you care to.

"Best Hotel in Oshkosh - exceeded our expectations by far"

5
User 28/06/2017

I hosted a group of 40 professionals for a two day training meeting at this hotel. I had no idea there would be such a nice property in the quiet town of Oshkosh. The hotel has been recently updated and the rooms are very, very nice. The banquet facilities are elegant and modern. The foodservice was excellent and the staff was extremely attentive. The hotel management was easy to work with and remained very flexible and friendly when we wanted to make last minute changes. The on property restaurant is also good and has a fun bar area. You can sit outside and enjoy the river and lake views. The property is also located only a few minutes off the main freeway yet in the middle of downtown, a short walk to many other bars and restaurants. I would strongly recommend this hotel to anyone staying in Oshkosh. It's also only a 5 to 10 minute drive from the EAA Museum and airport.

"Really"

1
User 27/06/2017

I will not stay here no more just cause the way they acted . even corprate office was not helpfull i stay here everyother week for couple months now and this will be my last time. Just beening told gonna have to deal with it is not acceptable to me

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear whocares1020, I appreciate and thank you for the valuable time you took to share your comments about your stay. Our goal is to earn your loyalty as a return customer and I regret your experience has tarnished your impression of our hotel and my team. Please accept my personal apology for your disappointment. Thank you kindly for being a past customer. That being said, I truly regret we did not meet your expectations when handling your concern during your most recent visit. Honestly, taking interest and following-through on customer issues is an area where we usually excel as shown by objective reviews from our past guests. I understand perception is reality and somehow, we failed to make the grade with your most recent stay. Your post does not give me enough information to knowledgeably respond to your complaint. Would you mind contacting me with further information so I can address you concern and solve it to your satisfaction? I can be reached at 920-230-1900 or by responding to my post via email. Again, I am very sorry for my team not meeting your expectations. We truly strive to be better than this. I hope by addressing your comments we can improve your faith in us and the Best Western brand as we always work to make improvements for the benefit of our guests.

"Great hotel but skip the restaurant Ground Round"

5
User 26/06/2017

Convenient for wedding venue at convention center - connected by a Skywalk. Room extremely neat and clean and fantastic view of the water. Skip the restaurant: Worst french onion soup I ever had. Kids had some appetizers and they were not great.

"Wedding Party"

4
llizabethw, Rockford, United States 25/06/2017

We stayed here for a wedding. The room was nice and well maintained. We had drinks/appetizers after the wedding at the In House Bar/ Restaurant, which were good. The breakfast the next day was below par, limited menu and the food was not very good.

"Not Impressed"

3
Amy R, Peoria, Illinois 22/06/2017

I booked this hotel for a wedding weekend. The only thing I enjoyed about this hotel was the view of the water. You have to pay $3/night to self park in their parking deck (which was not big enough for all of the cars at this hotel). The beds were not soft at all and caused major back pain for my husband and I both. There was no free breakfast, but you were offered at 10% off coupon for the restaurant at the hotel. Sadly, we did not have time to check out the pool.

"Great Room, Great Service and Great View!"

5
Betsy G, Wisconsin Dells, Wisconsin 19/06/2017

I just spent June 14-17, 2017 at the Best Western Premiere in Oshkosh and definitely enjoyed my stay! They had great staff, rooms were clean, spacious, nice photos in them, and I loved the view of the Fox River. People enjoyed my views of the river that I put on my Facebook page. Food and service was also excellent at the Ground Round on the first floor. I would definitely recommend this hotel !

"VFW State Convention - meetings."

4
M3822TWsusans, Marshfield, United States 18/06/2017

Everything was to our liking - temp of rooms, water service in meeting rooms, etc. Food was very good. All of the staff that we encountered were very helpful and answered our questions. Would stay at your hotel again.

"Conference"

5
User 10/06/2017

Excellent staff, clean rooms and close to many attractions. Really enjoyed my stay. Nice restaurant and cocktail lounge with good specials and reasonable prices.Beautiful location along the Fox River.

"BEST hotel in Oshkosh"

5
michaelfM9233UV, Downingtown, United States 05/06/2017

From the staff to the facilities, this hotel is great. It also has a great location - close to running trails and stores. If you're doing business anywhere from Appleton to Fond du Lac, make your reservations at the BW Premier in Oshkosh. Cranky Pat's Pizza across the street has phenomenal pizza.

"Clean, Friendly, Comfortable"

5
Frequent T, Maui, Hawaii 02/06/2017

The hotel is close to downtown Neenah which has boutiques and a small town atmosphere. Golf course is nine holes and the pro shop folks are very friendly. The 18 hole mini golf (with an ice cream shop) was awesome! Same for the bar and restaurant. Fitness center was okay (wasn't sure how to hook up the TVs with the treadmill) but didn't detract from the overall friendly experience. No charge for parking, free coffee and tea every day, and free USA Today at front desk.

"In Town for a Wedding"

5
551karib, sheboygan, United States 31/05/2017

Very convenient as we were there for a family wedding. venue was attached to the hotel. Very clean rooms,and when we asked for extra towels as there were 4 of us in the room we got them right away. Will plan on using this hotel in the future.

"Very nice; good value"

4
Olive714, Port Washington, WI 30/05/2017

We were there for a wedding in town. We were allowed an early check-in, which was very helpful. Room was clean, bathroom very clean, but a little "worn". The fire alarm went off in the middle of the night - an audio alarm sounded in the room directing us what to do. Note however, that there were no flashing lights, only an audio alarm. Deaf guests may not have been aware. Restaurant is fine - a little overpriced, but food was good. Pool area seemed clean.

"Comfortable Accommodations "

4
HoneyvilleTraveler55, Centennial, Colorado 24/05/2017

Spent a comfortable weekend at this hotel. Bed was good. Plenty of lighting in room. Good view of the Fox River. Basic fitness facility. Bathroom has been updated and has plenty of counter space. Side chair needs more padding and was uncomfortable.

"Excellent Experience"

5
MiataTraveler08, Eden Prairie, Minnesota 23/05/2017

Very clean and up-to-date. Friendly & helpful staff. Comfortable bed. Our room had a nice river view. We stayed with a Club group and utilized the banquet facilities. The food and quality of service was excellent. The bar service was excellent as well with reasonable pricing for this type of event.

"Spring Rally"

5
111kathrinec, Faribault, Minnesota 22/05/2017

We arrived in a rain storm. It was nice to have covered parking. The staff is very friendly and helpful. Our room was very nice, we were able to look out and see the lake and fishing boats. I would stay here again.

"Northwest Loonies Group"

5
Jan G, Chicago suburbs 20/05/2017

My group of 19 were here and we had a great visit. They were impressed with the hotel and the service. Small things, like shower not working properly, long wait in restaurant, etc, but in total, we enjoyed our three day stay. Loved staying in town, close to so many things.

"Beautiful and comfortable accommodations"

5
User 18/05/2017

The rooms are very attractive as well as comfortable. We have stayed at this hotel a couple of times recently and are very satisfied with the rooms and staff. Only drawbacks are the parking situation, which is awkward to access from the hotel when walking, and the $2 bottles of water in the room.

"Great Place"

5
542kaylaw, Albert Lea, Minnesota 16/05/2017

This is a great place to stay at. The only downfall to this is the parking ramp is kind of confusing to get in to if you are not paying attention. And also make sure to check in first especially late at night. Other wise it is difficult to get in.

"Graduation weekend"

5
User 15/05/2017

Excellent service and facilities! Nice restaurant and bar right on the river. Clean and nice decor. This is the 4th time we've stayed at this hotel and our favorite in town! Close to campus and downtown.

"Great stay, great location"

5
Linda H, Madison, Wisconsin 15/05/2017

Stayed for a college graduation. Price was a little higher than others however the location was worth it. Hotel was clean, quiet and great location. Will stay here again. Hotel staff was friendly and professional.

"Pleasant stay in Oshkosh"

4
mksprs, Sheboygan, Wisconsin 11/05/2017

At this hotel for a conference. Everyone was very helpful, pleasant . Rooms were comfortable. The hotel was not our choice but after staying there for the conference would return and recommend this hotel for business or casual. Did not use the pool but it looked inviting.

"Updated nice rooms"

5
Wanda H, Iron Mountain, Michigan, United States 06/05/2017

The location was ideal for a marathon race I was participating in. I was pleased to find reasonable rates for the convenience. The rooms were updated and very clean. Most happy that the staff allowed a late checkout that Sunday so I could actually take a bath after running for four hours. Nice parking options for a downtown hotel. Had a river view room and it was beautiful to see the colored bridge at night.

"Conference"

5
819bridgettew, United States 04/05/2017

It was a very beautiful hotel! The room decorations were beautiful and relaxing. The beds were very comfortable. The pool and whirl pool were very relaxing and clean. The Conference side was beautiful as well. I never met a rude staff member.

"Very comfortable"

5
918sandyg, Oshkosh, United States 04/05/2017

The staff was very helpful. It was quite and very well kept. I visited the hotel for a conference that we had planned. The staff was very helpful in making sure our event went well. I would definitely stat at this location again. I was able to use the pool and the Jacuzzi.

"Great Front Desk Service"

5
Lindsey K, Appleton, Wisconsin, United States 02/05/2017

We had an overnight date night with an event at the attached convention center. We weren't expecting such a nice stay. The woman at the front desk was wonderful, quick check in and got us signed up for the rewards program before we were back to our room. Comfy bed, plenty of room and love how convenient everything was connected.

"Best Western Oshkosh"

5
terrycD7010HB, East Troy, United States 01/05/2017

This was a very nice hotel. The rooms were clean and the staff was accommodating. Great location on the river. Offered on site hotel parking which was appreciated. Would have liked a few more TV stations such as the MLB station.

"Nice Hotel on the Fox River in Downtown Oshkosh"

4
kathyfY7855VM, Richland Center, United States 01/05/2017

Stayed here for a two day conference for work. Very nice accommodations in the downtown area right on the Fox River. Everything was clean and there was a beautiful view of the Fox River and the downtown area from the hote.

""Easter Brunch" 2017"

3
lakegirl7531, Oshkosh, Wisconsin 27/04/2017

Food gets a three star....Venue gets a five star....Service gets a ONE STAR. We were excited to be going back with our family to The Best Western Premier Waterfront Hotel this year (2017) because the Easter Brunch they served at the Convention Center (2016) was GREAT! We were disappointed this year and more than likely not return next year. The set up was very nice....plenty of options for food, however, ran out very fast and often...Dessert area always was empty and someone would come out with one cake and gone immediately cause too many people were in line waiting. Our service was terrible....terrible! We piled up dishes at the end of the table cause the Waiter never came around to clear them. We were lucky that there was a server tray set up on the side of the room with coffee and a water pitcher, because we were able to serve ourselves, along with many other guest. Server automatically gets 18%.....nice. Very disappointed with the experienced Management, I expected they would have staffed properly and fully.

"Great hotel on teh water"

4
tabitha86, Oshkosh 26/04/2017

Nicely appointed newly renovated attractive clean rooms. Very comfortable beds and soft linens. You can get a King Corner Suite with a view of the river or the city skyline, your choice. There is a restaurant and bar attached to the property which is nice. Centrally located in downtown Oshkosh. The only think keeping me from rating this a 5 star property is the fact that the parking is awkward - long walk around the entire property or up and down stairs and elevators to get to lobby, depending on which route you take. Also, the pool area windows are directly open to the busy lobby and hallway leading to the restaurant (which is open to the public) so you feel like you have no privacy as people are gawking at you while you're trying to enjoy the pool. But once you are in your room, the experience is excellent.

"Great stay"

5
G6624MEpaulc, Oshkosh, United States 26/04/2017

Enjoyed it. Everything was clean, great view of river and lake. No issues at all. Would certainly stay again. Shower was nice. Didn't use the pool, but it was available. We were there for business reasons at a conference. Facility at conference were also great.

"Nice room"

4
User 24/04/2017

I recently stayed at this location. I was by myself. I found the parking garage difficult. Crowded, cars would drive up the ramp, squealing tires. Must have been locals as they would turn around and come driving back down quickly. Plus in order to take your luggage to your room, you had to lift all of your luggage and carry up several steps, go through a heavy door and walk down a long hall way to the elevators. I found that very inconvenient.

"Still a good choice"

4
ServiceMatters86, Minneapolis, Minnesota 11/04/2017

I returned to this hotel because I had been pleasantly surprised in the past and mostly because they have feather pillows. I checked in around 10:30p and asked if they had feather pillows in the room or if I had to request them. They responded that they may not have any left, but would check. 15 minutes later they were at my room with pillows, but later realized they too were synthetic. No sleep for me. Even after a terrible night sleep, I'm willing to recommend. In the future I'll call in advance for feather pillows.

"April Wedding group"

5
bds442, Gainesville, Florida 10/04/2017

Great value for our wedding guests at a beautiful location. We enjoyed eating at the Ground Round, and the bridal suite was perfect for the big day. Wish we would have known about the lack of continental breakfast but not a big deal

"Perfect mini vacation spot"

5
Karen K, Green Bay, Wisconsin 10/04/2017

Found this gem through Hotels Tonight app and so glad I did! The setting, hotel itself, amenities within and everything in the room all just perfect! Right on a beautiful river walk which made the view from my fifth floor window amazing too! Fabulous stay.

"GREAT place to stay"

5
P6710MXjessicae, Oshkosh, United States 10/04/2017

I've been to this hotel a number of times, mostly for conferences and once lucky enough to be for pleasure. Love, love, love it there. The staff are so friendly in the hotel and usually in the restaurant as well. GREAT nightly specials as well. Fitness center is always functioning and clean. Beds are super comfy as well. Makes the time away from my family for business easier.

"Best Western - Oshkosh, WI"

5
Yvonne G, Wetmore 08/04/2017

I spent 6 nights at the Best Western in Oshkosh, WI and had a wonderful experience there. The staff were very helpful, polite and friendly, and they went out of their way to ensure that I had everything I needed. I was there on a work trip and I was very comfortable and was thought that the accomodations and service were excellent quality for the price. The hotel is clean and very comfortable and I had everything I needed. I would definitely stay there again.

"Best Western Waterfront exceptional"

5
User 23/11/2016

The Best Western Waterfront was an exceptional experience. We travel frequently and found the personnel one of the most outstanding qualities. The hotel is located on the Wiowash State Recration Trail which was a real treat. We loved walking to and from the Wisconsin Osh-Kosh campus and leisurelywalks along the river. I would definately stay here again if I ever find myself in OshKosh again. Highly recommend this hotel.

"Fun Wedding Stay"

5
User 22/11/2016

There was plenty of room availability for wedding guests. The suite we rented was beautiful and great for hosting the ladies of the wedding party for their wedding dress-up. I have been to other BW Premier locations that had the continental breakfast thrown in, but this location did not have that option, or I may have given it highest score. Not a big deal since they had an excellent restaurant in the hotel that served an excellent breakfast.

"Great Price with Nice Amenities!"

4
User 21/11/2016

The hotel offers as nice pool & hot tub, fitness center and very new and clean rooms. The beds are very comfortable and there is a nice place to lounge in the rooms as well. They have some of the best views overlooking the water as well. The Ground Round restaurant is great for food and drink and they offered discounts to go there. Overall it is a great hotel to stay at!

"expensive accommodations"

4
G3967ECpatriciav, Black River Falls, United States 20/11/2016

This is a nice place to stay, but it does come with a high price tag. I experienced a couple of problems with this stay, the pillows were very small and being disabled there was a lot of walking required. My overall experience was very good.

"Conference stay"

4
W9577DVsandrad, sturgeon bay, United States 18/11/2016

Overall excellent and friendly service. Door man helped us with our luggage. Check in was efficient. My room was clean and the bedding was very comfortable. Restaurant staff and service was very food. Good location and easy, safe parking.

"Very Nice"

4
sarahC1885KY, Ashland, United States 16/11/2016

I have stayed at this hotel several time and really enjoy the friendliness of the hotel staff, quality of the food, cleanliness and style of the rooms and the location along the river is beautiful. Located in the City Center, It has easy access to the river walk and OW-Oshkosh Campus .

"Beautiful Comfortable Hotel"

5
teresahM7959EH, West Salem, United States 14/11/2016

I was so comfortable in my room. It was lovely and nicely arranged for comfort. I arrived at night and was delighted to have a beautiful view of the river the next morning. The staff were all friendly and welcoming. A lovely lobby area with some divisions in the lounge to offer a quiet place to wait for others in my party. Thanks for a pleasant stay.

"Just ok"

3
candlewick1, New York City, New York 13/11/2016

We were in town for a conference. The hotel room was fine. I dont understand why hotels do not use fitted sheets on the bed. Flat sheets on the mattress is very irritating as they always come out. The food at the conference was horrible. The pumpkin cheesecake was ok but on the plate next to it was sauted onions and cranberries. It was disgusting. No one ate it. Who puts onions, cranberries and cheesecake together.

"Excellent hotel with a view!"

5
Ray J, Marion, United States 12/11/2016

This hotel had a excellent 8th floor view. Best hotel in Oshkosh, Wisconsin! Would highly recommend staying there. Have stayed here multiple times on business. This hotel is consistently a great place to stay. Have stayed at several hotels in Oshkosh, Wisconsin. This is the one to come back too.

"My stay in Oshkosh"

5
mikecU6250PA, Baraboo, United States 11/11/2016

Visiting this facility for a trade show was an excellent experience. Great service and excellent food with a great night of sleep is all I could have asked for. The staff was very accommodating and was always around when I needed them. I will recommend this facility to my fellow friends and business associates.

"Awesome."

5
Jennifer H, Milwaukee, Wisconsin 10/11/2016

I expect my stays as BW hotels to be good. I expect them to maintain high standards of cleanliness, tasteful décor and comfort. This hotel met all of that, and included a beautiful view, wonderful bed and nicely laid out room. As I had a discounted room, I expected a lower floor and obstructed view of the river. Instead, I was treated to a top floor room, convenient placing on the floor

"Stayed there two nights this past week, everything was first class. Beautiful views, very quiet, excellent food"

5
SammyNoodles, Somerset, Wisconsin 29/10/2016

Checkin was very quick and front staff super friendly. Large room with pretty views of the river. Very quiet, and new furnishings. Going back through next week and already made a reservation. Ate at the restaurant 3 times, always served fast and everything was very good. Have great daily specials.

"Great service, room and view."

5
Jeff O, Madison, Wisconsin 28/10/2016

When this hotel was refurbished and rebranded a few years ago they went all out. This was a Hilton, built with the convention center across the street, that went downhill, closed, and was remodeled along first class lines and reopened. Good shower-head elevation, and lots of outlets due to every table lamp base sporting two or three. There's a Ground Round on the ground floor right on the river, and, as you can see, a great view from my 8th floor window. I'm adding a dimension to my hotel room reviews: how easy it is to find the lamp switches to turn on the lights. Lots of hotel rooms make this a real challenge. Here, there is a rocker switch in the base of every table lamp and near the top of the floor lamp. So, A+. And, for those of you who like to get some bang for your buck when you bang your heads, granite surfaces on desk, dresser, bathroom counter, etc.

"Nice weekend getaway"

4
Sally H, Ainsworth, United States 27/10/2016

We enjoyed the beautiful view from our room and liked watching the bridge move for boats. This was a great place for a little getaway and was close enough to Green Bay for our time cheering on the Packers. Also, it's close to some nice restaurants and cheery little coffee shops.

"Best View in Town"

5
User 26/10/2016

The Waterfront hotel has an amazing view... in the morning, afternoon, and the lights on the bridge at night. Premier is displayed in every way, the service as well as the rooms. My family came in town to visit and we stayed here.. and we will be back! You have to see this view though....

"Awesome hotel"

5
Gibby1106, Boulder Junction, Wisconsin 24/10/2016

We stayed at this hotel for a wedding that was held in the Conference Center. The hotel was very nice, clean, comfy and great service by the staff. Would definitely stay here again if in the area. Easy access to the hotel from the highway and a large spacious room. There is a Ground Round restaurant on the property and the food was overpriced and the service very poor.

"Nice room and hotel, but a bit pricey"

3
Rachel Z, Shoreview 24/10/2016

The room was very nice and the location worked for the wedding we were attending, but the price was a bit steep to not include breakfast. The breakfast experience was less than stellar (not great service). The room had a nice view and the beds were comfortable and it was quiet.

"Oshkosh get away"

5
User 24/10/2016

The staff was very nice, the pool and hot tub clean and in good working order. Close to all downtown activities including Manila restaurant. We were able to walk to dinner and get coffee in the morning. Highly recommend staying here if in Oshkosh.

"short overnight stay"

5
Laura H, Appleton 23/10/2016

Clean, updated, quiet room, Comfortable, great water view. Nice location downtown. Does not offer breakfast with stay, but, close to restaurants and shops with one attached to hotel that serves breakfast. Also attached to convention center. Close to UW-Oshkosh.

"Sunday Night Football/Green Bay Packers"

4
User 22/10/2016

This was a very nice hotel; that I plan on using again when visiting Green Bay. The rooms were very clean, nice size, helpful staff, beautiful views & reasonably priced. It was only about a 45 min drive to Lambeau field. They also had a few restaurants nearby that we gave a try, not bad.

"Oshkosh's Best"

5
Annmarie T, Shingletown, United States 22/10/2016

Beautiful Waterfront Hotel with excellent staff, loung, restaurant & views. My disbled husband really enjoyed watching people fishing, boats & trains from our room window views. No need to leave premises as lounge & restaurant has excellent drinks, food & desserts! Our waitress went out of her way to take a sunset picture of us on patio. A must stay when traveling through Oshkosh.

"A improved side of Best Western"

5
kv1361, Chicago, Illinois 22/10/2016

The hotel is really modernized, clean, and well equipped. In house restaurant, pool, and bar (Ground Round). The rooms were spacious, well appointed, and VERY CLEAN. During my stay the rooms were extremely quiet and the front desk staff were visible, helpful, and professional. I would definitely stay here again and probably go out of my way to do so. This is right in the middle of the old downtown area and would be great in the summer. The hotel is attached to the Convention Center as well and has lots of free parking.

"Premier Experience"

5
Michael S, Zionsville, United States 21/10/2016

This hotel is located right in downtown oshkosh within walking distance to the riverwalk and main street. It is also a great value. The Ground Round is nice too. I like the coffee in the lobby. The hotel layout is rather confusing but you get used to it. You need to take two elevators from the lobby to the parking garage.

"Pleasantly surprise with location and room"

5
User 20/10/2016

Very nice view of the riverfront. Nice restaurant/bar with river view and patio seating. Very clean and well appointed room with a freezer and good coffee. Very clean and fresh. No motel smell. Exceeded my expectations.

"Clean and scenic--highly recommend"

5
Trent W, Southhaven, MS, United States 18/10/2016

Best Western is right next to the river and our room had a beautiful view. The room was super clean, quiet, and comfortable. My husband enjoyed a scenic bike ride along the river right from the hotel. While we were in town, it wasn't a noisy area (on this weekday stay, anyway).

"Trip to Oshkosh Wisconsin"

5
McDonald M, Gretna, United States 17/10/2016

Went up for our Sixty First Reunion of the OX5 antique aircraft club had a wonderful time out at all the EAA Hangers and Museum First time I had been up there and was impressed with all of oschkosh wi the resturents were excellent the service was great everyone up in that part of the country tried there best to sell wisconsin in the best way posible M Meek Baton Rouge La

"A great hotel in a cute city"

5
Laura C, Milwaukee 14/10/2016

Great staff, clean rooms. Room service, riverside restaurant are great in the summer. Close to the quaint downtown area, boutiques, pubs, restaurants. Great convention rooms easy access to outside for breaks. Easy reliable Wi-Fi. Connected to the convention center I will stay again

"Best in Oshkosh"

5
leemiller23, Oshkosh, Wisconsin 13/10/2016

This is by far the best hotel in Oshkosh. I lived in Oshkosh for many years. This hotel was recently updated and feels extremely modern. Nice hotel and bar downstairs. On the river with good views. Pay the extra 10 dollars and stay here is my view.

"Great Place to Stay!"

5
Tim B, 55987, United States 12/10/2016

Great Property, - awesome view on the water - Amazing Staff - We will definitely be back! I have never been to a hotel were even the housekeeping staff greets you as you are walking to your room! Highly Recommend!

"great place to stay"

5
Shela/eula G, Silvis, Illinois, United States 11/10/2016

This hotel was very nice to stay at. I would highly recommend this hotel. The view from my room of the Fox river was peaceful and watching the boat traffic was soothing. I particularly enjoyed having dinner on the patio and at a window, watching the goings on at the dock and river.

"Great Hotel"

5
leslieg450, Anaheim, California 10/10/2016

Attended for a conference. Excellent choices of food, rooms were set beautifully for each activity. Plenty of room to move around. Everything close, not a lot of walking,. Elevators were fast...The hotel clean and neat. Parking on the property was free and convenient.

"Wisconsin Hospitality At Its Finest"

4
Diane60030, Chicago, Il 10/10/2016

The hotel is adjacent to the Oshkosh convention center. It makes it very easy to move between convention sessions and your room. Also the sky way means you don't have to deal with the weather outside. The room is nicely equipped with a mini-fridge, microwave and coffee maker (with coffee!). The bathrooms are well lit and the water is HOT, not a lukewarm douse.

"Great Hotel"

5
Carl C, Franklin, United States 09/10/2016

Great location, great rooms, great value. Rooms are very nice. Nice pool, hot tub, and exercise facilities. Very nice décor. HVAC is awesome, quiet and consistent. Nice and quiet rooms. Good parking available.

"Best Western Premier - Oshkosh, WI"

5
User 09/10/2016

Excellent accommodations, both for the conference I was attending and for the hotel room itself. Food was very good ... drinks made by the bartender were even better! The staff for the conference were attentive and courteous. Definitely recommend the hotel for anyone planning a weekend getaway or a business trip.

"Clean and comfortable stay"

5
Shane Z, Whitewater, United States 06/10/2016

Stayed for business. Very good experience. Room was clean, comfortable, and quiet. Staff was accommodating and friendly. Bar/Lounge was nice for the end of day. Really like the voucher coupon which is flexible for use in restaurant or bar.

"Too expensive for what you get"

3
User 03/10/2016

Recently stayed for a wedding I was in but was not given the wedding block room rate. Even after calling the front desk attendant and requesting to be in that block she was very unprofessional and rude. She would cut me off when I would ask a question and told me there were no rooms left in the block (which I understand if in fact there were no rooms open) however I knew for certain there was since someone from my family had just cancelled hence my reason for calling to get that rate. The room I eventually was given came to $60 more than what the rest of the wedding party was charged. The room was very nice though, the building is up-to-date and is in a convenient location. But I was very disappointed with the customer service, their lack of urgency, no complimentary breakfast for such expensive rooms and just the overall experience I had. If you will be having a wedding there or at the convention center I would recommend looking for a different hotel and getting an Uber to help alleviate the cost of such expensive rates - it will be worth the extra trip.

"Great hotel for college visits"

5
Jennifer F, Elk Grove Village, United States 03/10/2016

My son and I were visiting UW Osh Kosh and I was extremely impressed with the hotel and service. Top notch. I am from the Chicagoland area and was not expecting the hotel to be as nice as it was. Clean, modern, and great service.

"Very nice place"

4
User 02/10/2016

Was here for a wedding reception. Had a king bed room. The hotel was very nice and clean. Parking was ok but a little bit of a maze to get from parking to other places in the hotel. Food for the reception was very good as well. Service and staff were really good. The two complaints that I and my girlfriend had were that the pillows were too thick and made sleeping a bit uncomfortable and we were told we had a river view however the view was of the roof tops and parking ramp. I would sea here again tho.

"Oshkosh 2016"

4
Reed S, Stanley, United States 28/09/2016

The hotel was in a central location and close to a number of eating and drinking establishments. The level of amenities were good and the attached bar/lounge had good specials. The only fee was the parking garage per day, which wasn't much. The facilities for the conference were fine and worked well.

""Best" Best Western"

5
User 26/09/2016

We visited this hotel this weekend for a wedding. Such a lovely venue on the river. Room was very nice, modern and comfortable. Staff friendly. We've stayed at 3 BW hotels this summer and this location is "best" by far.

"Happy with the stay"

5
Lloyd L, Stony Brook, United States 26/09/2016

Very professional hotel that satisfies our needs nicely. Also very busy and room prices fluctuate a lot, so one must be careful when booking. Always good coffee in the lobby. The gym is nice and the indoor pool is a nice addition. Covered parking available.

"Good stay."

4
daniellB6979TG, Blandon, Pennsylvania 26/09/2016

Staff is very helpful and friendly. Hotel was clean throughout and had coffee and water available in the lobby all day and all night. Parking in the deck behind the hotel is free, but the stairs and elevators that connect it to the hotel were a little confusing for a first time visitor. Room had a slight musty smell when we arrived, but the rooms have windows that open, so it aired out nicely after a couple minutes. Good bar specials, but skip the Ground Round for breakfast. You can do better on Main Street at The Roxy or other cafes.

"Exceptional Event - Top Notch"

5
Disgusted C, Milwaukee, Wisconsin 24/09/2016

The staff are remarkable to work with when planning an event. The staff that sets up the event are delightful and so focused on making our event wonderful. Christine and Kirk are the two greatest people I have ever worked with on an event. They knew it was critical to me to be perfect and they delivered. The ballroom is gorgeous, spacious and the food is wonderful. The team I work with make it a joy to plan events there. Always my first choice. Wonderful venue, wonderful staff.

"Wonderful hotel"

5
Gail B, Sioux City, Iowa 23/09/2016

Beautiful downtown hotel, nice large rooms, quiet for sleeping! Very nice pool and hot tub. Parking in adjacent ramp. Only "issue" was taking luggage from ramp up a few steps into the 2nd floor of the hotel and getting it all from the car and back again.

"Good"

4
Janet H, Kennesaw, Georgia 18/09/2016

We had a very nice view of the river. Service was good. We were there for a wedding at a yacht club by the lake. very nice. Parking was a little confusing. They could use a ramp from the elevator to the parking deck. You have to lift you suitcase to get it down some stairs.

"a great "home base""

5
randm5471, West Bend Wi 16/09/2016

Very convenient to most city attractions although surrounding businesses seem overpriced - which the hotel was NOT! A bit of a gem for both comfort and cleanliness with a very good restaurant. One very minor negative...to add a $3.00/night fee for parking in a city this size seems inappropriate.

"A nice stay"

4
Howard L, Dallas, Texas 11/09/2016

A good business hotel. Restaurant is great for a hotel eatery. Pool and Hot Tub are open late (2:00 AM). The property is clean, quiet, and in a good location on the river. Not a pleasure destination...business and attached Convention Center (I guess someone has their convention in Oshkosh, WI).

"Great Experience!"

5
757arturs822, Pittsburgh, Pennsylvania 07/09/2016

Could not have a more friendly, helpful staff. Sitting outside by their bar/restaurant which is located on the river watching the sun set is absolutely wonderful. If you are traveling to Oshkosh you have to stay here!

"Great choice in Oshkosh"

5
Laura K, Houston, Texas 06/09/2016

We chose the Best Western Premier based on reviews of Oshkosh hotels on Trip Advisor. Great choice! The location was great, room very comfortable, clean and quiet, and the staff superb- friendly, professional, helpful and efficient, too. Especially liked some of the nice touches- glass drinking glasses and ceramic cups in the room, no plastic! Lots of pillows on comfortable bed. Enough hangars in the closet for two people to use. The view of the river was an added treat, especially at sunset. Parking in the garage (or the ramp as they call it) was a nice amenity. Complimentary soap and shampoo were good quality, with plenty of towels in bathroom. All in all great hotel choice! We had breakfast in the restaurant two days. Good food, reasonably priced, very pleasant and helpful staff.

"My stay at Best Western was totally awesome"

5
Lea B, Blue Mounds, United States 06/09/2016

Best Western is a very nice and affordable place. Very clean and pleasant. The bar/lounge and restraurant were very nice. Would totally stay there again. The beds were so comfortable along with the pillows.

"Great staff and a quality property"

5
Keith M, Ellensburg, United States 05/09/2016

All of the front desk staff were so friendly and helpful. Lots of smiles. Well groomed and dressed. Very accessible. Clear communication. Great and helpful recommendations. The best overall staff experience I've had at any major hotel anywhere in the past year. The rooms were clean and well maintained. Beds were comfy with plenty of pillows. Very quite. Quality restaurant and lounge. Beautiful location on river. Easy access.

"1st trip to Oshkosh"

5
Janice R, Marietta 02/09/2016

My husband and I traveled to Oshkosh for a reunion of a WWII group, so the hotel had been selected by the planning committee. We enjoyed everything about it, the price, the accommodations, and the service. We especially appreciated the view of sunset over the Fox River as we enjoyed dinner in the outdoor seating area of the restaurant. A great hotel!

"Best Western Oshkosh"

5
Erik H, Knoxville, United States 01/09/2016

I had a couple of great nights in Oshkosh enhanced by this Best Western hotel. Very nice place to stay, great location and good on pricing! The restaurant/bar area was very nice and the service excellent!

"Unexpected NEW Find"

5
Dallas H, Collierville 01/09/2016

I admit I haven't considered this Brand for a while, but based on my stay, I will definitely be back to this property and look at others. Great places to eat within walking distance. Safe. Staff was really on their game. Easy in and out.

"Business traveler"

3
Sean B, Shelby Township, United States 31/08/2016

Overall, not a bad hotel but more expensive than others in the area. Clean, spacious rooms; decent restaurant but a little pricey for the food & drinks; nice pool & hot tub (when they are working); nice spacious lobby where you can meet up with other guests or have a conversation.

"Downtown Oshkosh"

5
Jack M, Chicago, United States 26/08/2016

A truly great hotel in a great location. The hotel bar has outdoor seating along the Fox River. Lots of other bars and restaurants within a mile walk. Whenever business takes me to Oshkosh, WI this is the place to stay.

"Why stay anywhere else in Oshkosh?"

5
Jeffrey P, Milwaukee, United States 25/08/2016

This hotel has everything. It is beautifully decorated, in both the public spaces and rooms. The Ground Round Restaurant is very nice to have on the premises and has a fantastic riverfront patio that is apparently the place to be on summer evenings. The rooms are generously sized, with all amenities you might expect. The staff is invariably helpful and friendly. Great coffee set-up. Everything works here. There are many reasons this place gets ranked #1 in Oshkosh.

"Group Travel for Wedding"

5
User 23/08/2016

The Best Western provided a comfortable experience for a group attending a wedding. The rooms were clean, all appliances worked well, we had no complaints. The location with a waterfront patio was nice.

"Nice, Clean Hotel "

4
Chelsea B, Milwaukee, Wisconsin 22/08/2016

Recently I have had to travel to Oshkosh for business at least once a month. I have stayed 4 nights so far at this location, and I will continue to return to this hotel when I come to Oshkosh. I am very picky in regards to cleanliness, and with the exception of dirty glass cups in my room everything has been very clean. Beware that weeknights are quiet but Thurs-Sun there are usually events and weddings taking place, so if you are traveling for business request a room as far away from the elevators as possible. The restaurant is decent, although I wish breakfast opened at the same time every day rather than later on the weekends, only because it would be more convenient for me to be able to eat quickly at the hotel before walking over to the conference center on Saturday mornings. The business center in the lobby is excellent, and the printers are a huge plus! Great wifi access throughout the hotel. Staff are friendly, professional, and unobtrusive. Definitely the best hotel in the area!

"Excellent Hotel/Staff"

5
Carrie H, Madison, United States 22/08/2016

We came to town for a wedding. This is the hotel that the wedding party was staying at so we wanted to book a room there. It was beyond what I had expected. Rooms were fresh, clean and felt that I should have paid much more for a room like this. I will definitely recommend this hotel to others and will be staying here each time I am in town. Thank you for a wonderful experience!

"Great Hotel on the Water"

5
Aurthor P, West Bend, United States 19/08/2016

A great hotel in the downtown area of Oshkosh. Other than being on the water the area around the Hotel was not very interesting. The hotel itself was very up to date and comfortable. The quality of the room, the bed, the bath room, and the decor were very good. However the cost, approx $170 for a King bed room, was not a bargin.

"Nicest Best Western I've Stayed At"

4
WhereRWeGoingNext, Chicago 17/08/2016

This is certainly the nicest Best Western I've stayed at in the U.S. Typically when I have booked rooms at Best Westerns I expect facilities in need of upgrades and plastic cups. Not the case here. The rooms are very comfortable, clean and modern with higher-end amenities and materials. Both rooms we had reserved had nice views of the river even though they were across the hall from each other. The adjacent River walk is nice for walks and runs. The staff is friendly and helpful. On the downside, the hotel seems to have a lot of weddings and events on the weekends, making the lobby noisy and busy, though our rooms on the 7th floor remained quiet. Also, the sink drain in one of the rooms smelled bad when we ran the faucet. It probably just needed some bleach.

"Wedding"

4
KARLA A, WINNECONNE 15/08/2016

Our Son's wedding was at the convention Center next door and our experience was wonderful. Everything was great The Hotel was neat and clean. Staff was very personable We received a lot of complements from quests

"Best Western Premier, Oshkosh"

5
Thomas C, Santa Monica, California 15/08/2016

The staff was friendly, courteous and behaved professionally. The room was clean. The bedding was very comfortable. The shower was very good. The attached restaurant served good food and was reasonably priced. The waterfront setting was very pleasant.

"Excellent visit"

5
Victoria M, Wauzeka, United States 15/08/2016

We had a great time for a wedding. Easy to find right on the fox River....beautiful views day and night. LOVED that Ground Round is attached to the hotel. Never had to drive anywhere for food and drink. AND they had the Packer game on the lounge TVs which we could not get on TV in our room. Had a great time and will definitely be back

"Always a comfortable stay!"

4
glad2bhome4, Northern Wisconsin 14/08/2016

The rooms are very comfortable and clean. Most of the hotel staff are friendly. The parking seems limited, but there really are no other options. It is very convenient to have a bar/restaurant downstairs. The pool & whirlpool are nice. The rooms are spacious and we have been very comfortable staying at this hotel.

"Very Nice"

5
marinerbay, Niagara Falls, Canada 14/08/2016

This was our 1st BW Premier property and we were very impressed. As frequent visitors to BW we know the chain. This particular property is right on the river. Access was relatively easy off I-41. The hotel itself is very well appointed as are the rooms. There is a large parking garage with access directly to the Hotel. My only complaint with it is that you cannot get a luggage cart to your car in the garage because of a set of about 6 stairs. Perhaps in time a ramp could be installed but in the meantime you have to do luggage at the entrance and then park. Not end of the world stuff but it is there. The Hotel has a very nice restaurant /bar in the building with a riverside patio. We just had appetizers but the staff were very good as was the food. We would definitely stay here again.

"Good value and excellent service"

5
Frances C, Seattle, United States 11/08/2016

We stayed here for the second time as part of a group retreat event. The service was excellent, the room very comfortable, and we love the bar with the patio along the river bank. We'd certainly stay here again.

"great palce to stay"

5
rhinelandermike, rhinelander wi 11/08/2016

I stayed here recently for 3 days while attending a conference. The hotel is very clean every where. The room was clean, quiet and the bed and pillows were very comfortable. The staff was all very friendly and helpful. I had a king sized river view room with a nice view of the river, a micro wave and small refrigerator were in the room. I will stay here again.

"Last minute booking"

4
Winston C, Winnipeg, Canada 10/08/2016

Stopped at this hotel with no reservation and were given a good rate at the counter for their king room with Whirlpool suite. Good experience, great view, and the Ground Round restaurant was quite good,

"First Experience at a Best Western Preimer Hotel"

5
dr__dawggy, Abilene, Texas 10/08/2016

The BWP Waterfront hotel offers excellent, well appointed river view rooms at modest prices. Breakfast us not included but the on site restaurant offers senior options fit 5 dollars and most breakfast items for less than $8. Friendly, attentive staff, we had a great four night stay while attending a conference. Would definitely stay here again.

"Very very nice!"

5
User 09/08/2016

My wife and I stayed here one night while visiting other family in the area and it was outstanding. There was only one guy running the desk on the Sunday afternoon we checked in and he was a bit harried, but he was friendly and the room was great. There was no amenity lacking. Fridge, microwave, Starbucks coffee in the room. Lighted vanity mirror in the bathroom, hairdryer. Really a nice place to stay. The property wasn't fully booked out when we were there but it was very quiet. I definitely would stay here again in a heartbeat.

"Great location"

4
pooh219, Tucson, Arizona 09/08/2016

The Best Western Premier Waterfront Hotel & Convention Center, Oshkosh, WISCONSIN is in a great location on a river just before it enters Lake Winnebago. It is also situated in downtown Oshkosh and features a sky bridge to the convention center across the street. The decor is very nice, the beds are comfy, and the internet is sufficiently fast. The only work they really need to do involves the staff. The front desk staff and some of the wait staff in the restaurant were neither attentive or friendly. Otherwise, a great stay!

"Best Western Convention Center Oshkosh"

5
Lori C, Oshkosh, United States 08/08/2016

I attended a retreat in Oshkosh. The rooms and all events took place at the Convention Center. Even though they had THREE wedding receptions going on during the course of our retreat, they handled the workload beautifully! The rooms are lovely and every single member of the staff is friendly, courteous, and helpful. I HIGHLY recommend staying there. The attached parking garage is VERY convenient.

"Excellent service "

5
User 01/08/2016

Spent a few nights and took advantage of the restaurant on site. by far one of our best and most personable service experiences ever! Definitely worth the trip just to see Robyn O. again. She was able to cater to our group no matter if it was a few of us or a whole group. Cannot wait to come back and see her again!

"A Best Best Western"

5
Mark W, New Haven, United States 31/07/2016

I have previously thought of Best Western as a lower quality brand, but this hotel offers spacious, nicely appointed rooms with high quality finishes and everything you'd expect from a more expensive business hotel. The riverside lounge is a lovely place to end a long day. The Ground Round is nothing special, but the food was decent. The shuttle service to and from AirVenture was excellent and convenient.

"Delightful stay in Oshkosh"

5
User 30/07/2016

Our family really enjoyed the Best Western Waterfront. We were in town for Airventure. We would have loved to stay for the week but it was booked, so we just had 2 night at the Best Western. Really nice! Great room and convenient restaurant in ground level area. Great scenery on the river. At certain times you can see cars, bikes, trains, boats and planes all together at once, very cool!

"Great!"

5
Helen P, oshkosh wisconsin, United States 26/07/2016

This has to be the best hotel I have ever stayed at! Very clean and everything was top notch! I love the lotions and shampoo that they provide. I wish I could buy then somewhere. Towels looked brand new and not a stain on them. It was just a very good experience. We want to go back some day soon to walk on the cock just across the street again. Very pretty at night.

"VIP feeling"

5
User 23/07/2016

This hotel is absolutely amazing. The fine details throughout the hotel and guest rooms make this one of my favorite destination. The front desk supervisor was absolutely phenomenal. Everything from the fresh lemon water to the fine dining on the pier makes this my favorite hotels. The Decour and layout of the guest rooms have a classy smooth feel to them. The view out the window was amazing. I highly recommend stopping at this property if in Wisconsin! Thanks Nichola B.

"Lucked out"

5
Lori R, Green Bay, United States 23/07/2016

We were going to a concert and had reservations for another hotel. We drove to see where the venue was and close by was the Best western. We stopped and they had a room available for a reasonable price. Hotel was within walking distance of the concert. Staff were friendly, room was fantastic, great view of the river.

"A pleasant surprise"

4
fmfb, MA 21/07/2016

I wouldn't be looking to stay at a Best Western, but for business reasons I wound up staying here. Expecting a 2 star hotel, I was pleasantly surprised to get a nice, upscale (Hilton + level) room with comfortable beds and quiet A/C that doesn't wake you up in the middle of the night. Recommended.

"Staff was amazing"

5
David & Cynthia V, Fond du Lac, United States 21/07/2016

My family stayed for 1 night and it was great! The rooms are very nice, up dated and comfortable. The pool was open late, which is really convenient for late night travelers. Every staff member I worked with was very eager to make our stay welcoming.

"Business Stay"

4
User 20/07/2016

Hotel staff was all friendly and helpful. Room was very clean and bed was comfortable. Loved that they gave you two or each kinds of coffee and plenty of creamer. Close to downtown. Dined outside overlooking the lake. Would stay again. Business rate was great.

"Plush and professional"

4
lolo858, michigan 19/07/2016

Stayed here last week and wish I could have stayed longer. The location is great, the staff was friendly and the room was very plush with beds we never wanted to get out of in thec morning. Didn't eat here but did use large hot tub and pool. Will definitely stay here again.

"Renovation complete...Beautiful"

5
User 18/07/2016

Very nice hotel, comfortable rooms and beds. Nicely decorated. Awesome outside patio and bar/restaurant area on the River. Swimming pool was a hit for families. Banquet rooms for business travel. Free coffee in the lobby.

"Better than Expected!"

5
Kellie B, New Berlin, Wisconsin 17/07/2016

We stayed here because of our son's All-Star Football game that was being held in Oshkosh. It was convenient because the banquet was at the same location. What a pleasant surprise. The rooms were very nice, the bathrooms were great, the beds were comfortable, the staff was great and everything was CLEAN! Right on the river.

"clean rooms!"

5
User 15/07/2016

Great place to stay. Rooms were clean and quiet. Fast and courteous service checking in and out. Beautiful view and quick access to everywhere in Oshkosh, without terrible traffic issues. I highly recommend this Hotel. A great option for anyone going to Lifest.

"Best Western surpassed Expectations!"

4
Adam Patrick K, Delafield, United States 15/07/2016

I was pleasantly surprised this hotel/conference center on the Fox River. It had upgraded room and amenities like a Hilton or Marriott. No charge for Internet or WiFi unlike Marriott and others. I received a coupon for 10% off breakfast Check in/out was fast and easy. For those staying for pleasure there is a game room, fitness and lounge. I also recommend the Fox River brewing Co restaurant on the water (20 mins away easy drive).

"annual summer reunion"

5
Daniel R, Slinger, Wisconsin 12/07/2016

As has been our experience since this hotel has reopened as the Best Western, it was all that we expected and more. Great staff, great facility, easy to book, and a very pleasurable experience. Parking is easy, but sometimes hard to find a spot when the hotel is busy.

"Couple Getaway w/ Friday nite Wedding"

4
Erik U, Wauwatosa, United States 11/07/2016

My spouse and I came up two days early to check out the town and get a little boating in. This particular hotel is in top rated condition for having been a renovation from a previous brand. Based on the age of the building and the nature of its location, its an all around solid 9 in my opinion. You can't really do much more with this hotel because of the limitations of the convention center, so it's never going to be a 10, but its a solid 9 with a 10 effort. Stay on the north face for a great view of the river.

"Excellent place to stay!"

5
Kimberly J J, Arena, Wisconsin 11/07/2016

What a great place to stay! Right on the water, with a great view. The entire place was so clean, bedding was soft, air conditioner was quiet! We ate at The Groud Round in the hotel, right on the water. Another great place!

"Great Place for Business"

5
Matthew K, Graysake, United States 08/07/2016

My company had a conference at the hotel. Service was great. Nicest Best Western I have ever stayed. Room was huge and had a great river view. Good coffee in the room and then free coffee all day in the lobby. Lots of places to eat within walking distance. I will definitely stay there again.

"Uncomfortable "

3
User 06/07/2016

The amenities, location and rooms were clean and looked nice. However the beds, pillows and HVAC blowing directly on the beds was uncomfortable and disappointing. This hotel was renovated several years back, I expected more.

"BW Oshkosh"

3
JOYCE T, OGILVIE 30/06/2016

Best Western Premier Waterfront Hotel & Conference Center, Oshkosh, Wis was a nice place to stay. Our group loved the river walk area on the Fox River! Walking it at night was so pleasant. We wanted to eat outside but it got too windy to eat out on the deck so we moved inside. They were very accommodating. The rooms were nice size, the beds were OK, the pillows were not the most comfortable I have slept on, the hotel doesn't offer a complimentary breakfast which was disappointing. There is a Ground Round in the same building. They have good food and nice variety of menu items as well as generous portions. Might consider staying here again if we are in the Oshkosh area.

"Great location"

4
kjagielski1, Muskego, Wisconsin 26/06/2016

Nice and clean room. Great decor. Bathroom was cramped. Was very surprised that a complimentary breakfast was not included. This is the only Best Western we have stayed at that does not offer this. Front desk was friendly but the girl that checked us in was new and she did not give us any details, we had to ask where to park and about the breakfast. We asked that our room be cleaned in the morning and after being gone all day we returned to relax and found our room was still not cleaned at 3 p.m. When my husband asked the housekeeper when it would be cleaned she acted very bothered and quite rude, We usually chose Best Westerns and were quite surprised by this.

"Great Hotel in Oshkosh"

5
Eliz49, Rockford, Illinois 26/06/2016

This hotel is beautiful. The room is very large with updated decor. The room overlooked the water. We enjoyed the Ground Round located in the hotel which is also on the water. Very pleasant experience

"Great Stay"

5
Holly N, Verona, United States 22/06/2016

I came for business, but was able to enjoy my off-time here at this hotel as well. Great location on the river, and the hotel was beautiful! My dinner a the Ground Round was delicious-- great service from Aaron! Registration staff was extremely welcoming. Thank you!

"Oshkosh Best Western Premier"

5
Diane K, Oshkosh, United States 21/06/2016

Very nice, clean hotel, friendly and accommodating staff, and the Ground Round restaurant inside has good food and a good staff. Park with amphitheater across the street had great entertainment at the time of my stay which enhanced the experience. I would visit again if I ever have the need to be in the area again..

"Great hotel."

5
denise b, Seattle, Washington 20/06/2016

We enjoyed our stay overnight at this Best Western. The hotel was very clean and the rooms were very nice. The location was very pretty and right on the water. We didn't try the restaurant but we should have!

"Nice!"

5
Barbara R, Oshkosh, United States 20/06/2016

I stayed for three nights for a conference that was held across the street at the Conference Center. The hotel was very clean. The staff was very helpful and kind. Upon departure, our car would not start. The battery was dead. Desk staff called maintenance. The maintenance worker was very friendly. He brought a power pack unit and jump started the car. He was very personable and seemed very happy to assist us. Food in the restaurant was also very good.

"Best place to stay in Oshkosh!"

5
Tamara C, North Aurora, IL, United States 20/06/2016

Parker (desk clerk) had warm and pleasant smile and made our check-in quick and easy. With that said, this isn't anything like the old Best Western's I remember from years ago... this is an very nice upscale property. Fantastic rooms with great views of the river. The restaurant is a little on the high side as far as pricing (most hotels are) but offers great views of the river and draw bridges in the summer. We will definitely be back the next time we're in Oshkosh.

"really excellent all round hotel"

5
Douglas P, Falkirk, United Kingdom 15/06/2016

stayed as a holiday maker, here visiting from the UK. I cant speak highly enough about this hotel! The rooms are large modern and clean, the bed was massive and my wife and both had an excellent night's sleep. The indoor pool is pristine and the spa pool is nice and warm. Finally, the restaurant is fantastic! There is no need to go out into town, one of the best restaurants is right here!

"Beautiful Waterfront Hotel with ALL the ammentities!"

5
Stephanie J, Bloomington-Normal, Illinois 14/06/2016

In Oshkosh for a Charity Boating event and chose Best Western Premier Waterfront Hotel & Convention Center, Oshkosh, WISCONSIN because it not only offered docking, restaurant, indoor pool and fitness center but also was walking distant to Downtown and additional bars and restaurants.

"Great First Stay"

5
Jan M, Kenosha, United States 13/06/2016

This was my first visit to Oshkosh. Hotel was offered as part of a conference. Very pleased with the location, the comfort of the room and amenities. Staff was helpful and welcoming. I would certainly recommend this location and will use again.

"Fox River Palace"

5
User 12/06/2016

We got a suite on the riverfront which I highly recommend. Attentive service by the staff with many amenities.Wish they had a continental breakfast but the restaurant had fabulous choices. You are right on the Fox River which flows out of Lake Winnebago. You can also dine outside at the connected Ground Round so if you desire to get in your boat you can dock right there. You can see the draw bridges and stroll along the Fox. This was one of our better picks for places to stay.

"Perfect For a Wedding There or Next Door!"

5
Piseu, Mount Holly, North Carolina 11/06/2016

We went to a wedding in June and it was at an area next door that used to be a shopping mall. The hotel was wonderful as we had a suite. The room was spacious with plenty of room to get dressed. Had a nice bar and plenty of space to entertain. Very large king sized bed that seemed extra long. Great location along the river where it you can see the entrance to Lake Winnebago. Staff was friendly and customer service was great.

"Excellent hotel"

5
Peggy Susan W, COLLIERVILLE, United States 10/06/2016

I have stayed here twice now for business. Both times this place has been excellent. It is an extremely well run, clean, and wonderful place to stay. The area is very nice - relax at the Ground Round patio and what the boats go by.

"Excellent Hotel on the River"

5
Linda H, Milwaukee, United States 08/06/2016

I had a wonderful time at the Best Western Premier Waterfront Hotel & Convention Center. The Convention Center was attached with a skywalk... which was very convenient... not only because we had rain... Rooms were very modern, clean, well -done... It was nice to have glass's vs plastic cups and every room has a micro wave and frig. Pool area was nice, clean, with a hot tub... Service top notch.

"wedding stay"

4
Connie L, oshkosh, United States 06/06/2016

the hotel was really nice -the Ground Round downstairs was okay. - they need to serve breakfast later on weekends for guests- most guests were wedding attendees, who are not going to be up early and with doing checkouts and saying by to relatives or friends it gets late, but you still want breakfast.

"Overall Pleasure"

5
Debbie And Stev... H, oshkosh, United States 05/06/2016

I felt the hotel was a totally great experience. Rooms were along the Fox River the few was great. Ground Round is a great restaurant and close to other places to go. Having a parking ramp was really nice. Being in a downtown setting sets it apart from the Interstate 41 which also makes it nice an quiet. Staff were very nice and answered all our questions. The pool and hot tub were clean and very nice. W enjoyed our overall experience and would recommend others stop and enjoy there stay.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Debbie and Stev...H, Thank you for choosing to stay with us and sharing your review of our hotel. It is a pleasure to see you enjoyed our downtown location on the riverfront along with our popular, casual Ground Round at River's Edge restaurant. I'm glad you enjoyed your interactions with the staff. We look froward to serving you the next time you visit Oshkosh!

"Wedding Weekend"

4
User 03/06/2016

We attended a wedding at this hotel. Everything was lovely and the setting on the river adds to the ambiance Rooms were up to date and very clean. We didn't have time to use the fitness center but we saw many families with young kids heading to the indoor pool. Looked like a good family hotel If you are going to OshKosh I think this place is the best in town

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear kimsmith5, Thank you for your positive review and endorsement of our hotel. I'm glad your attendance at one of the many weddings we service annually introduced you to our hotel. Our team strives to provide the best in quality service and product. It is nice to see we met your expectations. We hope to have the opportunity to serve you again.

"The very best!!!!!!!"

5
User 03/06/2016

Service is awesome. Hotel is super clean. Great view of the river. Food was fantastic. Service from bar and manager David was impeccable. Recommend highly. This place does it right. Keep up the great work Xiu

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Bk B, Thank you for your positive and enthusiastic review of our hotel! I appreciate you recognizing David and Xiu as two of our team members who made a positive impact on your visit with us. We look forward to the opportunity of serving you again.

"Nice hotel"

5
User 03/06/2016

This was a nice hotel. Great location, within walking distance to many places and the water. Service was good and very clean premises. A good value for the price of the room. If in the area I would likely stay here again.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear M8235DXjaneh, Thank you for your positive review of our hotel. I'm glad our downtown location on the waterfront were features you enjoyed. I appreciate you noting the property being clean with good service. These are simple basics we strive to provide to all of our guests. Thank you for staying with us. We look forward to the possible opportunity of serving you again.

"Excellent place to stay"

5
PackersWin2014, Rochester, IL 03/06/2016

This is a beautiful city along the lake. The room was remodeled and beautiful! I am very particular about hotels I stay in and was pleased with our stay! Plenty of parking, however it is a bit of a maze to get from the parking garage to the lobby. There is a fabulous walkway along the lake as well.

"Great waterfront views"

5
Kalanikae H, lith, United States 03/06/2016

I really enjoyed the in house bar/lounge and restaurant. I sat outside and had food and cocktails while watching to boaters go by. Great rooms, lot's of windows. Clean, well kept, safe, and quiet. Have a pool, hot tub, and game room.

"great wedding venue"

4
ftbud, Fort Collins, Colorado 31/05/2016

The hotel is connected to the Oshkosh Civic Center by a covered walkway so very convenient for our wedding party! Hotel is right on the water and conveinienent to shopping and restaurants. Staff are very friendly and accomodating.

"Wedding stay"

3
Robert C, Appleton, United States 31/05/2016

Felt like the price was too much. Bed was uncomfortable and walls were paper thin. Could hear conversations next door like we were there. Reported it to front desk and they did not respond. The wedding and the reception were good. Good food, service was a little slow and they did not check to see if there was anything else we would like. No refills on anything.

"Delighted with serice"

4
Michael S, La Crosse, Wisconsin, United States 28/05/2016

Thanks to a very resourceful check-in staff, who assisted in minor 1st aid (occurring OFF-property), providing an in-room wheel chair (I am restricted to travelling only with an ECV)! Also, thanks to Parker (check-in) with moving my conversion van to appropriate parking.

"Excellent Staff and Amenities"

5
Angie A, Somewhere, Wisconsin 26/05/2016

This was my second time staying at the property. Both times, the staff was extremely helpful and friendly. Check in was quick and efficient and they even helped my mom find a church within walking distance. The rooms have been remodeled and offer a microwave, fridge and coffee maker. The beds were really comfortable and the rooms are clean. The gym is well appointed and offered a lot of equipment. We did not use the pool, however, it looked nice. There is a restaurant connected to the hotel which was convenient and the food/service was excellent. I ran in a half marathon the following day and they were able to give us a late checkout. Overall, a great experience.

"Great Experience!"

5
Tyler B, Oshkosh, United States 25/05/2016

The hotel is newly updated, great service, friendly people, all around an amazing experience. The restaurant/bar on the water front is a great place to enjoy a weekend. I would definitely stay here again!

"Great Rooms"

5
Carl C, Franklin, United States 24/05/2016

Very nice rooms - clean, nicely decorated, comfortable. Nice location - walking distance to many places to eat or drink. Nice to walk along the water!! Great value. Staff is very friendly and accomodating. Ground Round is located in the building - many TV's to watch sporting events. Also accomodates large groups easily.

"Nicely kept"

4
User 19/05/2016

This hotel lobby had all the feel of a big city hotel. I was quite impressed by the clean room and friendly staff. Stay here with confidence. I would stay again if in town. Right on the water, right on the main road.

"Solid Choice"

4
BD456, Washington, DC 19/05/2016

This is a solid place to stay with nice views of the water. Rooms have been recently updated and the wifi works well. The restaurant tied to the hotel also has excellent food. There is a nominal hotel discount at the restaurant (10%) associated with breakfast. The hotel is across the street from the convention center and there is a covered sky bridge a feature no doubt particularly good for the winter months.

"First Time Guests - We'll Definitely be Back"

4
Joanne L, Delafield, Wisconsin 18/05/2016

Stayed at this property during graduation weekend from UW Oshkosh. We had a wonderful stay in this newly remodeled property. The hotel was sold out for graduation but it was very quiet and comfortable. Staff was very friendly and helpful and rooms were very clean and nicely decorated. We ate breakfast at the Ground Round both mornings and we were all very happy with the meals and the 10 percent discount coupon we received at check in. We will definitely be back. I would not hesitate to recommend this property.

"Great view!"

4
Randall J S, Ripon, Wisconsin 18/05/2016

My family (and a young guest) recently stayed in a corner room suite with a whirlpool and fireplace. We had a great view of the river and all of the early bird fishermen (and fisherwomen!) heading out, looking for action. The room was perfect. Our 12-year-old celebrated her birthday here with a friend and they had a great time in the whirlpool while my wife and I chilled, watching TV and enjoying the fireplace (and the view!). We all had fun down at the pool and the kids enjoyed the video games room, too. We also had a couple of meals at the Ground Round (that's another review!). All in all, it was a great stay!

"Wonderful Weekend and Hotel"

5
MegAnastasia, New Lenox, Illinois 17/05/2016

The hotel staff and accommodations were excellent. The room was clean and nicely updated. It overlooked the golf course and rolling hills. We though it would be a great wedding location. We also woke up refreshed. My husband has a bad back and said the bed slept great. I thought it was very comfortable too which is unusual

"Really Nice Stay!"

5
Trinity100, Dodge Co., Wisconsin 17/05/2016

I had no idea this level of a hotel was connected to the Oshkosh Convention Center. This rivals any of the larger city convention center hotels I have ever stayed in. Guest services were incredibly efficient and friendly. The room was well appointed with all the convenience you expect and then some. Great view from my 8th floor room as well. Really appreciated the convenient skywalk to convention center as it was raining. I would happily return here for another convention.

"Beats most Marriot, Hyatt, etc on room"

5
John A, Alexandria, United States 17/05/2016

Traveled for business, where I just want a clean room with some view and the ability to get in/get out fast. The room exceeds normal nationwide quality at any of the mid-upper chains such as Marriot, Hyatt, etc. The one negative - I do not think there is room service, although my check in was so late I am not positive. Room service is often key for work trips. There is an on-site restaurant which was decent.

"spring stop"

5
James R, MADISON, United States 16/05/2016

My wife and I are WSU-O grads and come back to visit our old haunts. We are also Road America season ticket holders. We drive from Madison on Saturdays, stay in this hotel for the evening and Sunday we drive the short distance to Elkhart Lake. There is no hotel in the Oshkosh area that has the same offerings as this hotel. It is centrally located, downtown location and located on the fox river. The other hotels are located on the outskirts and give you a great view of Hwy 41. We like to walk down Main Street and check out our old bar haunts and places where we worked when in School. Nothing left of Morgan Door or Johnson Hills department store. Time marches on. If you are staying in Oshkosh you will be disappointed if you stay at any other hotel. Trust me

"Beautifully updated with river views"

5
sonographer, Wisconsin 15/05/2016

Updated decor throughout in 2013. Still looks new and modern. Mini frog, microwave and coffee maker with tea and coffee provided in each room. Glass cups an ceramic mugs. Granite countertops, well designed room and bathroom even has a lighted makeup magnifying mirror. There were 4 bed pillows on each bed, a tad smaller than a standard pillow but very adequate. Comfortable beds. Room darkening blinds, a quiet HVAC unit and quiet refrigerator. Staff was friendly and efficient. Pool/hot tub open to 2 AM for adults. On site Ground Round restuarant and bar with drink specials at happy hour and after 9 PM. Free coffee, tea and fruit infused water in the lobby. Connected to convention center, close to restaurants, shop and UW-O Was surprised how nice this place was for a Best Western Hotel.

"assocaition conference and Lodging May 6-7, 2016"

5
Kenneth B, pewaukee, United States 13/05/2016

The facilities are modern and clean. The staff is very friendly and efficient. The meals were excellent. The meeting rooms were large, clean, and fit our functions perfectly. Great view of the Fox river, and modern buildings nearby.

"Nice view and comfortable bed"

4
MidwestBest, Madison, Wisconsin 13/05/2016

In town for a conference and enjoyed a restful night at the hotel. I enjoyed the large window view of the Fox River and spent a very restful night in the queen bed. My room had a small fridge and microwave that came in handy and Starbucks coffee in a little one cup maker was appreciated too. My co-worker and I enjoyed a little lounging in the hot tub located on the first floor just off the front desk. There is also a small pool and plenty of towels on site. Coffee, tea and USA today are available in the lobby. This hotel is connected to a conference/event center that is suitable for meetings but otherwise dark, loud (heating/cooling vents??) and dated and in my opinion not a good choice for a wedding, which it seems to be advertised for.

"VERY nice hotel"

4
chriswY5273SK, Neshkoro, Wisconsin 11/05/2016

Excellent staff, very clean room, very comfortable beds, wonderful riverfront view. Have stayed here twice and have been very happy both times. The first time we stayed, however, a free continental breakfast was included. Am disappointed that it no longer is.

"Great Conference Hotel"

5
Randy V, Wausau, United States 09/05/2016

Conveniently located across the street from the Oshkosh Convention Center with connector sky walk. Good value and friendly staff. Nice location on waterfront. Be sure to visit the EAA museum when in town.

"Very Clean and comfortable"

5
Coleen K, Wausau, United States 09/05/2016

Hotel is very clean and comfortable. Room was a good size and had comfortable furnishings. In room heating and cooling worked very well, I was comfortable at all times. Hotel is very quiet overall. Desk was a good size for getting some real work done. Staff is great-very helpful. Parking ramp is convenient. Ground Round restaurant has good food - drinks can be a bit pricey if not on special. Decent view of the river from my room.

"Conference Stay"

4
brendamE5056DB, Eau Claire 09/05/2016

Very nice hotel and conference center; it would have been helpful at the check-in area and on 2nd floor by elevators to have signs for our conference to indicate where to go. It was a little confusing at first. Room was very nice and quiet.

"Nice place to stay if you don't have a handicap"

4
Barbara W, Fall Creek, United States 09/05/2016

Everything was good at this facility, but there was little (if any) handicap parking available -- it required me to walk up a number of stairs, use elevators and long distances to my room -- disappointing

"Conference stay and was very pleasantly surprised"

5
John P, portage, United States 09/05/2016

Great room and staff. I was there for a conference and didn't have a choice where to stay. It turns out this was a very nice clean comfortable room with a view over the water. The conference facility was equally as nice with excellent acoustics.

"A very nice, clean hotel on the river"

4
Julieanne B, Waterford, United States 08/05/2016

Attending a conference, I arrived at 1pm on a Friday. My first impression of the lobby was that it was tasteful and comfortable. The desk area is beautiful marble, but there is also a cozy area with coffee and a fireplace, along with a large business center. Despite the fact that check-in time is 3pm, they already had my room key ready and waiting for me. The staff at the front desk was professional and courteous, by I never got that "I'd go above and beyond for you" kind of feeling. They weren't rude, they just weren't overly friendly either. (This was consistent throughout the weekend.) As I made my way to my room, I noticed that the hallway decor was tasteful, elevators were easy to get, and there were ice and vending machines right by the elevators. My room was typical of most hotel rooms with two queen beds. The addition of an easy chair with an ottoman was nice. The room was very clean, and the area with the microwave, refrigerator and safe was well thought out and practical. It was great to have the refrigerator and microwave for the weekend. The sheets and pillows were wonderfully comfortable - a little TOO comfortable. I arrived early hoping to use the pool and hot tub before the convention started, but promptly fell asleep on my comfy bed. Since I very rarely use the phone in my hotel room, I was surprised to discover that I missed having one on the night stand. There were a couple of times when I wanted to call down with a question, or when I ordered room service (next paragraph.) After my "nap," I needed to eat before the evening events started. Having read a number of "mediocre" reviews of the restaurant, I was a little apprehensive, but I decided to give room service a try. My meal arrived piping hot and exactly as I ordered it in LESS than 15 minutes from the time I placed the call! Our conference was across the street at the convention center. The sky walks on the second floor to both the convention center and the parking structure made things very easy. As the evening events began wrapping up after 10pm on Friday, I was wonderfully surprised to learn that the pool and hot tub were open until 2am! The area was well kept, both pools were clean, towels were plentiful and the pool was comfortably warm. On Saturday afternoon, I needed to print some materials. I went down to the business center, and was slightly disappointed that I could not print from my laptop or phone, but I was able to access my documents remotely through their computers. I was surprised that there was no login required, and I did not have to use my key card to print. I can't remember another hotel where I could print a document at no charge. Unfortunately, I also ended up with black ink all over my hands when the paper jammed in the printer. There is a little sundries shop by the front desk. It has a decent variety of products, but was lacking in the two I really needed for the weekend - a lint roller and Icy Hot (or any other pain relieving rub). On Sunday morning, I decided to try the Ground Round for breakfast. My waitress was great, the view of the river was nice, and once again, my food arrived piping hot exactly as ordered. After the long weekend, I asked for a late checkout on Sunday, and was given until noon. Overall, this hotel exceeded my expectations. The facilities are beautiful, the staff professional, and things were clean and in working order. I wouldn't hesitate to stay here again.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Julieanne B, Thank you for your very detailed review of our hotel and team members. It is a pleasure to see we exceeded your expectations. Though I am pleased to see the staff were professional and courteous, I regret you did not sense they were going above and beyond to service you. Our messaging to our team members is always to attempt to anticipate a guests needs with direct eye contact and friendly interaction. I'm glad you enjoyed your dining experiences and other amenities in the hotel. I appreciate your suggestion of a lint roller and Icy Hot. Much of what we do to improve our guests' experiences is based on guest comments and these will be easy additions to our sundry area. My team and I hope we have the opportunity to serve you again.

"Pleasant Surprise"

5
User 07/05/2016

I stayed for a Business Conference and would come back again. It was very clean, good food and nicely updated. The river walk and view near by is great. On Main street there are several interesting, affordable shops and restaurants within waking distance.

"Aviation Conference"

5
Donald R, Wausau, United States 06/05/2016

An excellent stay. This hotel and conference center was an outstanding venue. The staff was friendly and helpful. The facility was top-notch. The lobby had a snack area with coffee and drinks. They had business center with computers and other media. I would recommend this hotel to everyone.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Donald R, My team and I are pleased your group decided to hold their conference at our hotel. Most importantly, it is nice to see our friendly and helpful staff added to the enjoyment our your stay. I'm glad we met your expectations and hope we can see you at our hotel again.

"Very Frendly staff"

4
Randy R, Eagle River, United States 05/05/2016

The hotel was very clean and the staff was friendly and helpful. Need to put window covers on pool area as you look directly into the lobby as you sit in the hot tube. Parking was hard with limited space overall it was a great stay and well worth the money I would stay there again.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Randy R, Thank you for your review. I appreciate you noting the staff as being friendly and helpful and that the hotel was clean. These are basics we strive to provide to all our guests. I'm sorry you felt the windows in the pool area near the hot tub allowed for too much guest viewing. I'm sure you saw we "frosted" 90% of the remaining pool windows for that same reason. However, we consciously left that small area visible to the front desk staff for safety reasons. We believe we should have some staff view to the pool in the case of emergency situations. That being said, I always take the collective comments of our guests when making decisions for future change. Thank you for y