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Best Western Premier Waterfront Hotel & Convention Center, Oshkosh

4.5/5  - basé sur 1056 notations.
1 N Main Street, 54901-4810, Oshkosh, United States - See map
Best Western Premier Waterfront Hotel & Convention Center - Welcome to the Best Western Premier Waterfront Hotel and Convention Center! The Best Western Premier Waterfront Hotel & Convention Center is ideally located in the center of Oshkosh. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Nestled on the banks of the Fox River in downtown Oshkosh, lies the beautiful Best Western Premier Waterfront Hotel & Convention Center. The majority of the hotel’s guest rooms provide a beautiful view of two of the community’s greatest assets. the Fox River and Lake Winnebago. Enjoy direct access to the Riverwalk which connects to the popular Wiouwash Trail. Perfect for walking, jogging or biking. The hotel’s convenient downtown location provides easy access to dining and entertainment venues, shops, the Leach Amphitheater and the Grand Opera House, all within walking distance. Experience the Ground Round at River’s Edge Bar and Grill providing casual dining and cocktails. This fun filled lounge and eatery features seasonal dining on the riverside patio, large windows that overlook the water, private dining and nightly specials. Bring your boat and tie up along one of the many piers located right in front of the hotel. The 176 room, full-service hotel features an indoor pool, whirlpool, fitness center, game room, and business center. Weddings and conference attendees enjoy the convenience of the sky walk which connects to the Oshkosh Convention Center. The hotel and convention center, combined, provide over 25,000 sq. ft. of meeting space with the flexibility of 19 breakout rooms. Some meeting rooms provide beautiful views of the Fox River. The University of Wisconsin Oshkosh is a short one mile away. There is no other choice when looking for a place to relax, meet or socialize in Oshkosh. The hotel is located just minutes from E. A. A. , home of the nation's largest airshow and popular aeronautics museum. Add a visit to the popular Outlet Shoppes, located across the highway from E. A. A. Oshkosh is know as "Wisconsin's Event City" and our hotel is located in the middle of all the action! The hotel is just the right place for any occasion! Indoor heated pool and whirlpool open daily from 7:00 a. m. - 2:00 a. m. for adults and until 11:00 p. m. for children and teens ages 15 and under. Children under age 12 must be accompanied by an adult.

Best Western Premier

Waterfront Hotel & Convention Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1057 guest reviews
NOTE ISSUED
Excellent
784
Very Good
211
Average
37
Poor
16
Terrible
9
REFER TO NOTICE
Business Business
460
Couples Couples
171
Family Family
245
Friends getaway Friends getaway
133
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"good place to stay"

5
15/11/2018

on the fox river, beautiful downtown parade, friendly staff hotel and bar/restaurant. great burgers and beer. clean and everything easily accessible. They have a parking ramp that was cleaned pretty good of snow, but had to weave around hotel to get to it. It really wasn't bad though. Nice skywalk to convention center, which was great because it was only 7 degrees outside.

"Fun wedding weekend!!!!"

5
12/11/2018

We never had to leave and had a wonderful time. The room rocked, the kids loved the pool and the food and venue for the reception was fantastic. Parking was free and easily assessable. I loved how quiet my room was, and we were all able to have rooms close to each other to enjoy our time there.

"Oshkosh, Wisconsin - Aviation capital of the world!"

5
11/11/2018

The hotel is in an excellent location. Close to downtown, Oshkosh, Wisconsin. Parking is excellent. Rooms & staff are excellent. Do not overlook staying in this hotel! Very scenic location. Eating places in the area are also very good.

"Best business destination in Oshkosh, WI."

4
09/11/2018

I have stayed at this hotel many times over the years as I visit our nearby factories. It has always been clean and pleasant. My company has arranged lodging here for me many times and every experience has been pleasant. We have also used their conference facilities and found them to be very nice.

"Perfect location for conference attendees"

4
04/11/2018

Four co-workers and I found ourselves spending two nights and three days at the Best Western Premier Waterfront Hotel and Convention Center in the past month. Overall, it was one of the better conference locations I have attended in Wisconsin. While it was very good, there are a few things to be improved upon. Two of us shared a doubles room, comfortable and well appointed for two adults. Pros of the room were coffee maker with provided coffee, small refrigerator, ample spacing between the two beds, deep closet and ample charging spaces for our multiple devices. A college basketball team was also staying on the same floor and we noticed the walls can be rather thin between neighbors. We also enjoyed from our room to the conference center was less than 3 minutes. The location of being across the street from one another but connected via a covered ped overpass was well received by the 300+ attendees. Two things stuck out as room for improvement, general cleanliness of the bathroom (shower, toilet and sink) and front desk staff. The bathroom showed general wear and several mold spots in the grout and shower head. I don't expect a complete field day to each room every check in / check out, but I also don't want to see black mold above my head in the shower. There was also some confusion with the front desk staff. As one of the conference presenters, our rooms were paid in full by the conference organizers. At check-in I was asked for a credit card and told the room was only booked for one adult, not two. I asked if it was noted that our rooms were paid in full by the conference and I was given inquisitive look. It took several moments and reiterating there were two adults in the room, but it was eventually squared away. I understand taking the CC for incidentals, but initially I was told the room was on me and there was now a price increase for two. I would have liked more understanding and hearing me out vs. "here's the piece of paper, just sign it and we'll look into it." Minor hiccups, but overall still pleased with our stay. I would recommend to others, and hope this was a one time misunderstanding.

"Conference Center!!"

5
03/11/2018

Incredible service! Their conference center is Amazing, especially their staff. In particular, Jodi who went out of her way to make it even better!! The food was absolutely delicious. Thanks for a Great Night!

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent review of our hotel and the service provided to you in the convention center that we manage and operate! It is a pleasure to know the service provided by our team members and the quality of the food both made your visit very memorable in a positive way. I will be sure to personally thank Jodi for going above and beyond to be sure you were well served. Our goal is to earn the loyalty of our guests for our opportunity to serve you again. I hope we have earned that loyalty for a return visit.

"Terrible customer service- beware!!!"

1
03/11/2018

We stayed here for one night. We had an event in Oshkosh the following day but not until later in the evening so we requested late check out. The front desk confirmed we could have the room until 2:00pm which was great. We ran out of the room for a quick errand and when we came back at 12:30pm to get ready and packed up, they were in our room packing our belongings up and taking it out on a cart!! We explained to them that we requested and got approved a late check out but the cleaning crew said to check the front desk again. When we did the gal said no you can't have late check out anymore because our room was booked and the new guests were checking in at 3 but we needed to be out at 1:00 so they could clean. They didn't give us any update on this so needless to say we scrambled to get out and couldn't get ready for the day! I will never stay here again. The service was absolute terrible. Book at your own risk.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Kristine0113, please accept my personal apology for a miscommunication that resulted in your extreme disappointment with members of our team. I regret our internal communication did not make note of an approval for a 2:00 p.m. late check-out. In addition, it is not the hotel's management practice to remove a guest's personal items from their rented room even if it hinders our ability to be prepared for an arriving guest. Though we empower our team members to make quick decisions for the benefit of our guests, I am sorry the decision made by team members to remove your luggage was admittedly misguided. This was a situation where a member of management should have been involved, including at the time of your return to your room. I agree that this could have been handled much better resulting in a much better outcome. As noted by other social media reviews of our hotel and our team, this practice surely is not typical and I am very sorry this incident took place. Based on the circumstances, I will research who you might be and attempt to reach-out to your personally.

"Madison Brain Center"

5
30/10/2018

I was at the conference center. The conference setup , food, lighting, sound and customer, bathrooms and customer service were spectacular!! A special thanks to Jodi, the servicer who went over and Above to make my visit and snack spectacular!!! Cathy River MADISON Wisconsin

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for you 5 out of 5 review of the Oshkosh Convention Center. Our team at the Best Western Premier Waterfront Hotel manages and operates the Convention Center. My team and I are pleased to see we exceeded your expectations with the services and facilities provided. It is a pleasure to see Jodi provided you with excellent customer service. I will be sure she is aware of your recognition of her efforts. Our goal is to earn your loyalty as a return customer. I hope Jodi and our team have done so! We hope we have the pleasure of serving you again!

"A room with a view "

4
28/10/2018

I recently stayed here for a conference. The lobby is full of dark woods and big comfy chairs the front desk is just a tad overpowering. The rooms on either side have great views I happened to stay on the east side and had a view of the lake whereas the western side has a view of the Fox River. The rooms are nice, clean and welcoming. If your looking for ultra modern/boutique this hotel won't fit your style. The big plus was a great big hot tub. Coming back to Oshkosh this would be my first choice.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent review of our hotel and convention center! My team and I are pleased to see there was much about your visit that you enjoyed while attending a conference at our hotel. We are glad to see that our location on the waterfront contributed to the enjoyment of you stay! We appreciate you mentioning that our hotel would be your first choice should your travels bring you back to Oshkosh. We look forward to the opportunity of serving you again!

"Too pricey for the accommodations"

3
27/10/2018

Rooms are nicely decorated. Quiet. The room was a little beat up. The door and wall had big chunks out of it. Nice view of the river but bad location above exhaust fans from the restaurant.Had to pay for breakfast at the Ground Round which is disgusting.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your review of our hotel. I regret we did not meet you 100% satisfaction during your recent visit. The comment regarding the door and wall with chunks out of it is truly not typical. In fact, our hotel's maintenance and cleanliness scores (as compiled by guest surveys) are in the top 10% of the Brand. Unfortunately, the anonymous nature of your post does not allow me the opportunity to follow-up with you for more detailed information. It is nice to see you enjoyed the view of the river to the west. I agree, in a perfect setting, no guest would have to be exposed to the view of roof-top equipment. Regretfully, with any commercial building, there will be some equipment visible to some guests. In the future, you could request a room on the east side of the hotel which has a view of the river and Lake Winnebago in the distance. With regard to breakfast, comments provided by many of our past guests had the desire for a high quality breakfast with table service provided by wait staff. Because of these comments, we provide an a' la carte breakfast menu in a full service environment. We feel that providing this personal touch of service from an a' la carte menu allows us to properly fulfill the majority of our guests' expectations with a higher quality food product and service. In addition, full-service hotels with convention centers, meeting space and on-site restaurants that provide meal service during all meal periods (breakfast, lunch and dinner) do not typically provide one meal period complimentary vs. another. The next time your travels bring you to Oshkosh, my team and I hope we might have the opportunity to serve again with the expectation that we can better meet your expectations on a return visit.

"Great event location!"

5
19/10/2018

We used the South Breakout area -- with a stunning view of the Fox River -- on a beautiful fall day. Although it was too cold to be outside, we were taken great care of inside with beautiful table settings, excellent staff (thank you, Jodi and all!) and a nice brunch buffet.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for your excellent review of our hotel and the conference center facilities. My team and I are pleased to see we met your expectations while attending an event in the convention center. It is nice to see the view of the river complimented your event. Thank you for mentioning Jodi and her team who took such good care of you. I will be sure to share your comments with her. Our goal is to earn the loyalty of our guests for return visits. I hope we have provided the level of service that will result in our team having the opportunity to serve you again!

"One of my favorite places!"

5
10/10/2018

Have been here several times and always look forward to returning. Recently attended a wedding at the attached convention center and it was lovely. Food was wonderful and our server Seanna made our meal special, even bringing extra cake when asked. All the servers went above and beyond to make the evening special. The Ground Round-restaurant on site-is fabulous with fun drink and food specials. The rooms are spacious, very clean and have comfortable beds. I was sad all the patio furniture was stacked up for the season, as the patio and view of the river are amazing. We were told we could still use the patio and any furniture we wanted. Unfortunately it was a cold chilly day.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Heather O., thank you very much for your top ranking of our hotel! My team and I are pleased to see we met your expectations while attending a wedding at the Oshkosh Convention Center. (Our hotel team manages and operates the convention center.) It is nice to see one of our team members, Seanna, made a lasting impression on your visit! I'm sorry that the cooler late season temperatures have forced us to close down the very popular Ground Round at River's Edge patio. Maybe you can visit us again in warmer weather next year so that you can take advantage of dining and cocktails on the waterfront. The next time your travels bring you to Oshkosh, we hope you choose to stay with us again.

"Perfect Conference Venue!"

5
10/10/2018

FABULOUS experience with the hotel and all staff! The facility was so nice and comfortable - meeting and sleeping rooms. Staff was beyond excellent ~ friendly, upbeat and responsive. Had the pleasure of seeing Elizabeth on both days we were there. She was smiley, friendly and welcoming - went out of her way to say hi and ask how everything was and if there was anything else additional she cold do ~ wonderful customer service! Would definitely recommend the venue and use it again. GREAT JOB to all!!!

"Weekend wedding "

5
07/10/2018

Stayed here for a wedding in attached convention center. Room was very clean and spacious. Parking and unloading of luggage was very complicated but not sure what a better solution would be. Paid more than the advertised rate but needed to book when we did.

"BWX"

5
02/10/2018

Very pleasant place to stay. Nice view of the river and train. Very quiet, clean, comfortable room. Staff is very helpful and go out of their way to please. Ground Round restaurant on premises serves a very good breakfast.

"Awesome location right on the river, walking distance to shops"

5
14/08/2018

Stayed here for 1 night in August 2018 on my way out of Green Bay. Since the hotel was located downtown, I was worried that parking would be a headache, but it was quick and painless. Check-in was a breeze, too. Didn't get to spend too much time there, but the room was spacious and comfortable. Wi-Fi was complimentary and fast. The restaurant downstairs is a great spot to grab a nightcap or take a short walk by the river. Favorite part was the location. Walking distance (2-3 minutes) to coffee shops, gift stores, other restuarants, etc. What a lovely town and perfect hotel.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Aaron W., Thank you for your gracious review of our hotel! My team and I are very pleased there was so much about your stay that you enjoyed. It is great to see that our convenient location downtown contributed to the enjoyment of your visit. We know there are many hotel choices in Oshkosh. We are glad you chose to stay with us. The next time your travels bring you to Oshkosh, we hope we have the opportunity to serve you again.

"WEDDING HAPPY"

5
13/08/2018

rooms very nice, large sink area in bath, refrig & microwave,& coffee in room,loved the beds and pillows very very comfortable, there for a wedding room was beautiful, food excellant (steak & chicken) drinks awesome not to heavy, dance floor could of been alittle bigger all in all a good time

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear 649charlene, It is great to hear you had a fun time while attending a wedding at our hotel. My team and I truly appreciate your positive comments and are pleased to see there is so much about your stay that you enjoyed. We hope we have the opportunity to serve you again.

"Convenient Waterfront location"

4
12/08/2018

Convenient downtown Waterfront location with close proximity to local restaurants/bars and waterways. Nicely decorated rooms with wonderful amenities. Great Restaurant within the location with excellent Wait Staff. Nice Menu options. Great Hotel for Business or leisure, singles, groups or families.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear JeremyK312, My team and I are very pleased to see you enjoyed your stay. We are happy to see our downtown location and hotel amenities added to the enjoyment of your visit. The next time your travels bring you to Oshkosh, we hope you choose to stay at our hotel. We look forward to the opportunity of serving you again.

"Spectacular Service"

5
08/08/2018

From the greeting at the front desk, to the service at the Ground Round the service was excellent. The rooms are nicely appointed and offer great views of the Fox River/Lake Winnebago. Clean hallways, pleasant staff greeting you as you walk by, beautiful lobby and walking distance to cafe's, wine bars, boutiques etc.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear tjesswein, Thank you kindly for your 5-point ranking of your visit to our hotel! I'm glad you enjoyed the hotel's convenient location downtown and on the waterfront. Our housekeeping team always enjoys our guests recognizing the hotel as being clean. Most importantly, we are pleased to see your interaction with our team members contributed to the enjoyment of your stay! We hope we have the opportunity to serve you again!

"Great location, wonderful service"

5
01/08/2018

I always enjoy staying at the Best Western Waterfront. The recently-remodeled facility is jewel on the Oshkosh Waterfront. Good value, nice restaurant and the staff is always friendly and accommodating.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Sbuss74, thank you for your gracious comments and for being a return customer. My team and I are pleased to see we met your expectations. We look forward to the opportunity to serve you again!

"BEWARE"

1
17/07/2018

I had a reservation for later this month. This morning I received a call from the hotel stating because they were going to be sold out the weekend of my reservation, my reservation was changing to a prepaid rate. And because the credit card I used when booking the stay declined ( so they just decided to run my card before my stay or even the cancellation window. I have until the 21st to cancel) we need payment by 3pm I was told or you loose the room. I called the corporate head quarters and there is nothing they can do. All hotels are independently owned. Do not book a room here they will charge you whenever they want and if they can do that there's no telling what else they can do. Maybe change the cancellation policy and keep your money.

"Not alot around"

3
16/07/2018

While the hotel is located in a very appealing area, I had a hard time finding any shopping opportunities within walking distance of 3 blocks. Area needs to be revitalized. A lack of knowledge of waitstaff at restaurant of area attractions nearby.

"Pleasantly Surprised"

4
14/07/2018

Very clean rooms, comfortable beds, shower pressure was the best I've has in a hotel. Beautiful views from our corner suite facing the water. Staff were extremely helpful, even when we had a minor issue with our first room. Having a restaurant onsite was great! Will definitely be back!

"Nice view"

5
28/06/2018

On our way home from Michigan we stayed here. The view from our room is beautiful! The staff is awesome! Although we did not make use of the pool and hot tub it looks wonderful as well! Everything is clean and comfortable!

"Nice clean room and more"

4
22/06/2018

This is one of the better places I've stayed in some time. My room was clean, coffee in the lobby was great and staff was courteous. Though there is a decent restaurant on site the hotel is a short walking distance from many other choices for eating and drinking the night away.

"Spotless rooms and outstanding hospitalityfrom start to finish!"

5
16/06/2018

Spacious rooms, spotlessly clean, excellent customer service from checkin throughout our 3 day stay. Perfectly located downtown on the river, everything within walking distance. Highly recommend for business, families or couple.

"Quick Stay, Great Experience"

5
16/06/2018

The Best Western Premier in Oshkosh, Wi made my stay in the area a joy. It is conveniently located in downtown Oshkosh, an easy walk to anywhere on the Main Street strip. I appreciated being right near the river where I could take a peaceful morning walk too. The staff made check in very easy, I was in my room before I knew it. Accommodations were quiet and very clean. Parking was a breeze (they have a structure). Will definitely return next time I'm in the area.

"Great Hotel on the River"

5
08/06/2018

My hubbie & I stayed here a couple nights. We enjoyed walking around downtown. The hotel was very nice. We had a room overlooking the river. They have a Ground Round Restaurant on premises that had very good food.

"Conference"

4
30/05/2018

Good location, spacious rooms during conference. The sleeping rooms were also spacious and a beautiful view of the river was also a plus. We enjoyed the hot tub and pool during our stay. Dinner is the restaurant was slightly pricey, however they had specials and the food was delicious. The staff overall were very friendly.

"Another wonderful stay"

5
29/05/2018

This was our 2nd stay at this property and we had another great time. The motel is very clean, service is wonderful, food was great, price was reasonable and our room was very comfortable, clean and nice. The “frosting on the cake” is the outstanding view of the river from all the windows. It was so fun to watch the boats as they enjoyed the great weather and the river. We ate supper and 2 breakfasts at the Ground Round Restaurant located onsite and thought the prices were reasonable, the food was very good and we always had excellent service. We'll be back!!

"wonderful place"

5
29/05/2018

Really enjoyed this property. Clean, and comfy, in the downtown area. Staff was pleasant. No continental breakfast, but there's a Ground Round in the building. Off the lakefront so if you want to go boating, this is your huckleberry !

"Concert Get-away with Friends"

5
21/05/2018

We were married at this property 24 years ago this May. It has changed flags and undergone multiple renovations since then. As a Best Western Premier it is a fantastic hotel. Our corner king river view room was super clean, classically appointed and had a nice view of the river and downtown Oshkosh. While here we attended a concert at the Oshkosh Convention Center which is right across the street, connected by an indoor skywalk. It could not have been more perfect.

"Overnite get-away"

4
16/05/2018

Location was our primary interest as well as food and entertainment.We enjoyed appetizers at hotel as well as short waterfront walk to our entertainment that nite .A bit pricey for small extras, but expected at a convention center. We had many very pleasant interactions with other guests. I also appreciated the late nite hot tub without children.

"Conference stay"

5
16/05/2018

A colleague and I stayed one night during a two-day conference, which was held at the hotel. My stay was a positive experience. The rooms were clean and comfortable. The staff and service was very helpful.

"Excellent hotel!"

4
16/05/2018

Friendly staff, great amenities, and a fantastic location! Love the beautiful view of the river from my room. The workout facility is large and contains a variety of fitness equipment to meet my needs.

"Clean, Friendly, & Very Comfortable"

5
15/05/2018

I stayed here one night for business conference in the adjoining conference center. The parking ramp is a little unique but I was able to find adequate space to park my full size SUV. Entrance to the hotel was easy and the skywalk to the conference center was very convenient (especially when it rained)! My room was clean and the bed was extremely comfortable. The digital thermostat made it easy to adjust the temperature in the room to meet my needs. Roomy bathroom with great water pressure and plenty of hot water. The staff at the hotel was very friendly and accommodating to our needs (I was travelling with an elderly co-worker that needed special arrangements).

"Best of Oshkosh"

4
12/05/2018

This is a very nice hotel that is connected by skywalk to the City's convention center. The lobby and business center are as nice as any Hyatt or Hilton, and the room was very comfortable. Although my room rate was deeply discounted (<$100/night), this hotel would be a bargain at $150 per night. Thanks for a great stay, Best Western!

"conference attendee"

5
10/05/2018

This hotel was amazing in every single way! Most importantly, the staff were outwardly warm, welcoming and friendly. They were helpful, anticipated needs and worked to surpass expectations. The location was excellent, in the center of Oshkosh, and accessible to eateries, shopping and the university. The amenities and facilities were impeccable. The pool was very clean and welcoming. The Bar/Restaurant were staffed well, offered a wide variety of dining and beverage options and had very affordable pricing. Staying at the hotel was luxurious; it made you feel like you were in a spa, and at a true getaway. The beds were so comfortable; the rooms well stocked with high quality pillows, towels, toiletries, etc., and they were extremely clean as well as tastefully decorated. They also provided a complimentary, early, early morning shuttle to the Appleton airport, which was unexpected but definitely appreciated! A definite bang for the buck!! I've stayed here for years, and, the current status of this hotel is thee best it's ever been!!

"Awesome!!!"

5
07/05/2018

My brother had his wedding at the best western and the food service was fantastic very organized and delicious. The two bartenders Alyssa and Brittini were amazing!! They made sure everyone was taking care of, very organized and super friendly. Keep up the good work!!!

"Nice rooms and great restaurant on site"

4
04/05/2018

I stayed here several days for a conference. The hotel was recently remodeled. The rooms had a fridge, micro, and small safe. Beds were very comfortable. The staff responded to an issue fast and efficiently. Although I didn't get to partake, there were cookies available at the front desk. The conference center was roomy. There is a walk way from the hotel to the conference center, so we didn't have to go outside in the rain. The breakfasts and snack breaks during the conference were great. The wait staff were very attentive. The restaurant on site was very reasonable and had great specials. The wait staff there was also very nice and attentive. The only negative was that the water bottles in the room were $2 each if used.

"A good stay and value, but front desk not hospitable"

4
01/05/2018

My companion and I had a nice stay. The room was very nice and clean. There was a fridge and microwave and a small safe that was free and seemed easy to use. The bathroom was great and the internet fast and easy to use. The TV had a lot of channels. Best of all, there was a panel of about 10 windows that provided an impressive, panoramic view of downtown. We got a very good rate and were surprised that we had such a choice room. There was one glitch with the room. The exhaust fan in the bathroom ran 24/7, with no way to turn it off. I couldn't tell if it was a typical fan for just our bathroom or a central system for ventilation, but the noise was distracting throughout the day and night. There were at least two signs claiming “environmental friendliness” and asking guests to help conserve, which made the constantly running fan more annoying. Here was the drawback. I was there for the weekend runner's race, which started right outside the hotel. My guess is that the hotel was at capacity, with 90% of guests being runners or their family/friends. The hotel was not a race “sponsor” (that I know of) but definitely had a profitable weekend due to all of the runners. But there was no acknowledgment whatsoever of the event – not even a “Welcome runners!” sign or remark from the desk staff. On the contrary, the staff seemed annoyed or disinterested. The race started at 7:00 a.m. At about 6:30, my companion sought out coffee in the lobby. There was none in sight. She asked the front desk and was directed to a room “down a hallway and around a corner.” She still couldn't find it and asked again. Truly the coffee cart seemed to be deliberately hidden from the crowd. After the race started, the coffee suddenly appeared in the lobby. I have stayed at this hotel a few times in the past for the race and seem to remember some perks for the runners. I see from other reviews that most people (although not all) found the staff at the front desk to be friendly and helpful. That wasn't my experience. But overall, I recommend the hotel and will return in the future.

"Nice hotel"

4
01/05/2018

We stayed here one night for a race the next day. Check in was quick and easy at 7:30 pm when we arrived. We ate dinner in the hotel restaurant and it was really good (we split a cheese curds appetizer and a burger and fries). Room was clean and comfortable. Our two issues were that the a/c unit only works dependent on the temp outside. So, it was chilly outside but hot in our room but we couldn't adjust it so we were uncomfortably warm all night. Also, for a host hotel for a race, the breakfast options were minimal. The to-go breakfast (orange, muffin and granola bar) was ok but the Kashi bar was so hard and stale, I couldn't bite it so it went to waste. Front desk staff were nice.

"Friendly and effiicent staff."

5
28/04/2018

All the staff is friendly and efficient in their service. I want to especially give a good review to Jodi who was one of our banquet servers. Anything we asked for at our table she responded promptly with a smile.

"Dinner reception"

5
27/04/2018

Jodi was a very attentive, professional server. She made dinner very enjoyable by keeping up with several tables without flaw and a great attitude! There was a lot going on and everything was perfect, will visit again soon!

"State Convention for American Postal Workers Union"

5
27/04/2018

The food that was served was tasty. We had a great server by the name of Jodi. She was one of the best server I've had at this type if functions. I wanted my steak well done and she asked the chef without hesitation. It's nice to have a server that cares about the people she serves, thank you.

"THIS PLACE IS THE WORST HOTEL EVER!!!!!!"

1
26/04/2018

I am the Regional Director for Resort Consulting Advocates and we have a meeting room with you today, April 26th. As all of our scheduled clients arrived for our 7:00 meeting, your front desk staff directed them to the convention center instead of our meeting room. Once they walked to the convention center, they were told there were no more meetings taking place. Thankfully, one of my representatives was able to locate them so we are able to meet with them this evening. When I asked the front desk why they would direct them to another location I was given extremely rude attitude & told it's not their job to assist with meeting rooms. We now have no one assisting us with coffee, water, ice etc. as the same women at the front desk say that's not their job. When I asked them who I could speak to that's in charge they both replied that they were. When I said I wanted to speak to their supervisor I had each of your business cards tossed in my direction. We travel all over the country every week meeting with clients & I have never witnessed such unprofessional and appalling behavior. To make matters worse, apparently you have no hospitality staff even here this evening so we are on our own to take care of the beverages etc in our meeting room as once again, your front desk staff refused to help. Needless to say, I am not happy at all about this situation & would appreciate the favor of a reply. Update to all: It is now 8:06pm, we ordered food for our guests from Ground Round at 7:28pm and were told it would be ready in 10-15 minutes. When it hadn't arrived by 8:00, I walked back to the restaurant & was informed the order hadn't even been entered into the computer. I now have 3 couples who are not only upset about being told to go to the convention center but are hungry and don't have the food they were promised. I have no idea how you manage to keep this hotel in business, your lack of customer service is astounding Final update: Food just arrived at 8:24 and 2 of our 3 couples have already left because they were led on a wild goose chase to start with & not served the food they were promised. Job well done, gentlemen I'll be sure to blast our experience everywhere I possibly can on social media, the internet etc

"Mile of Style"

5
25/04/2018

The hall was very nicely done. ATM was a bit annoying and did not accept one of my cards. Courtney W was an awesome server. She was polite, friendly and quick. I enjoyed having her as a server. Made me feel glad t be here.

"Great hotel in college town"

5
23/04/2018

Visiting granddaughter at University for the weekend. A great hotel conveniently located to the university and town. Clean hotel with all the amenities you need at a hotel. Nice location on the waterfront and great convention center to hold university events.

"Oshkosh at its finest!"

5
23/04/2018

Great place to stay in Oshkosh! Excellent quality and value! Very clean. Very courteous household staff. Personnel at front desk most helpful and courteous. Bar and lounge personnel very good and friendly personal service!

"Great stay in Oshkosh"

5
23/04/2018

This hotel is always clean and has great amenities. There is a refrigerator in the room. The restaurant and bar have great service. The patio on the river always offers a good time. It has a nice setting and good service. The location is good too. Room service came quickly.

"Great hotel, not-so-great room service"

4
18/04/2018

I arrived after a snowstorm dumped 30+ inches of snow on Oshkosh. The hotel had cleared the snow nicely for arrival and parking. The hotel offers a great room, but the room service seemed to have not been in service on that night -- maybe due to the weather? I'm giving them the benefit of the doubt although this was the day after the storm, not during.

"Great visit!"

5
17/04/2018

I made our reservation through a third party, and realized a few days prior to arrival I reserved our arrival a day late! I called immediately and the desk staff advised there were two conferences scheduled, and only one room left, and it wasn't the one I booked. I reserved the last room and the person said they would do their best to keep us from changing rooms - which would not have mattered in my review. She was polite, understanding, and made sure I had everything down correctly. The BWP has been very accomadating when we visit Oshkosh family. Walking distance to downtown shops and restaurants. The Ground Round has wonderful staff and food. The pool and game area was clean. Beautiful views, warm, cozy rooms. We will be back.

"Outstanding Customer Service"

5
14/04/2018

My entire customer experience has been noteworthy. I have been in the hotel for over 30 days so I am confident the professionalism, attention to detail and personal approach I've experienced is genuine. The front desk team including Kristi, Emily, Hadley, and Hannah pleasantly assist me with faxing, printing, lost room keys and sending parcels. They greet me each day and suggest places for me to see and recommend restaurants for me to visit while I'm in Oshkosh. Ryan is a superb manager and his team reflects his commitment to excellent service. Thank you, John M.

"Photographers Review"

5
14/04/2018

I want to commend the following employees who went above and beyond when I was there for a convention last week. Hayden Gabnilska waited on us for several meals in The Ground Round and he is not only pleasant but very good at what he does. Kurt Sheburn was so helpful when I needed to set up my photography equipment on multiple times during our three days there and he always went above and beyond. He is one hard worker. Hannah Hupfer and Kacie Hoeft at the front desk helped me get my equipment several times from storage and they always helped with such good attitudes and willing hearts. They never made me feel like a bother. The hotel itself is beautifully maintained and everyone was so good to us. Very pleasant stay.

"Banquet service was wonderful"

5
10/04/2018

I attended a large banquet here. Our server Jodi did a wonderful job of taking care of our table. Thank you for your professional service. The food was very good - bacon wrapped filet was cooked just right. I would recommend this place for a large conference or banquet.

"Photographer. "

5
10/04/2018

I am so impressed by the hotel staff. Courtney Walsh was our server for a banquet and was not only excellent at her job but just so pleasant and kind. The front desk staff were outstanding as well. They accommodated me for the entire stay and as the event photographer I needed their help often and they were just so kind, professional and went above and beyond. I wish I new all their names but there were so many of them.

"Zach Witt"

5
07/04/2018

Zach Witt was part of the waiter staff during our conference. Zach was personable, polite, and gave special attention to the needs of the people at the conference. He made me laugh, joked with our table, and was quick to help in any way he could. He deserves a special praise for all that he did!

"Beautiful hotel"

5
02/04/2018

I was very impressed with this hotel. It had a great view, very well maintained and friendly staff. I highly recommend this hotel to anyone. The rooms are very comfortable and clean. We will visit again.

"Perfect"

5
02/04/2018

This is a wonderful property to stay at. The location is perfect. Love being able to walk through the hotel passages to get to the City Center and Convention Center, especially in the colder months. Hotel is always clean and welcoming. Staff is always great. The rooms are clean and the beds are comfy.

"Super Nice Staff"

5
25/03/2018

Very nice property. Plentiful parking and spotless rooms. Notably, The staff and management were super friendly and professional. I will certainly tell our friends and associates about this gem of a hotel.

"Best Western Premier Waterfront Hotel and Convention Center"

5
25/03/2018

I really like this hotel it looks and feels like a 5 star,as soon as you walk in the lobby you are greeted by a friendly person at the check in counter. The rooms are comfortable and cozy. they even leave mints on the pillow. I enjoyed the spa area and the fact that the spa hours are awesome they kept the spa open until 2 am so after i come back from work late at night i can get in the spa before turning in for bed. The location of this hotel is perfect right across the street from the convention center which is convenient. i would come back and stay here.

"Great Conference Site"

5
14/03/2018

Great place to hold a conference. Staff was so very helpful. They went out of their way to make the conference a success. It is difficult to meet the needs of 350 individuals but they do a great job!!

"Best server at the banquet at the best western Jodi Hudson"

5
11/03/2018

This server was professional, kind, considerate, and prompt. This server should be a lead in her department. Each year we come for a lactation consultants conference and each year we have the best service, however this year this server stood out!

"Excellent Stay Every Year"

5
09/03/2018

My colleagues and I stay here once a year for a business trip. The hospitality and service we receive each year is extraordinary and stands alone at the top for any hotel experience I have throughout my year. Lori and her staff are a well oiled machine and treat us so well. We will always come back to the Waterfront and look forward to it every year.

"Great Location, Great Place!"

5
07/03/2018

There was 3 of us that stayed here during the Battle on Bago ice fishing tournament. The location was fantastic and the hotel itself was very clean and very comfortable. Even though the hotel was sold out, it was very quiet.

"Best Hotel in Oshkosh"

5
06/03/2018

I have traveled to Oshkosh the last few years for a conference and I never stay anywhere else. Lori Bilkey who coordinates Group Reservations provides great customer service and made check-in and check-out so easy. I would recommend staying here without reservation!

"Consistent gem in Oshkosh"

5
06/03/2018

My preferred choice in Oshkosh. I have stayed here many times over the past four years and am always impressed. The rooms are modern, large, and always clean. The staff is friendly and efficient. I have had to change and cancel reservations a lot and they are always accommodating. Parking is right next door. It's $3/day now (used to be free), but no big deal. There are many restaurants within walking distance. The bar/restaurant in the hotel is reasonably priced and very good too. Highly recommend if you are coming to this area!

"I Never Stay Anywhere Else in Oshkosh!"

5
04/03/2018

I've been traveling to Oshkosh for a conference for the past four years, and I always stay at the Best Western Waterfront Hotel! My experience has always been amazing and I cannot say enough good things about this hotel! The highlights for me are: 1. Amazing Staff - All of the staff that I have interacted with have been friendly, professional, and efficient. I appreciate their customer service and willingness to give suggestions about restaurants and things to do in the area. I always book my conference reservations through Lori, and she is a great person to work with! 2. Comfortable Rooms - the rooms are very comfortable. They are always clean. The beds are really good and I always sleep really well. 3. Great amenities - the restaurant attached to the hotel (the Ground Round) is yummy, especially for breakfast (I recommend the chorizo). There is a good size fitness center, and the lobby always has fresh coffee and water. I definitely recommend staying her if you are in the area!

"Convenience, Peace of Mind with Great Customer Service"

5
28/02/2018

Every year we make the journey to Oshkosh in February for a conference. Knowing the location of the hotel, amenities and customer service of the hotel staff always relieves a bit of stress for our group. It's nice to have the coffee in the lobby to grab on our way out, or a restaurant on our later start mornings. We also always make sure to book our rooms for the next year as we check in, which is a wonderful service that Lori provides every year.

"Excellent customer service"

5
27/02/2018

Lori Bilkey who is the group reservations manager there made check in an check out for my group so easy. I have worked with her for the past two years now and every time she has all of our materials ready to go the minute we walk in the door and then as soon as we are ready to leave. Our institution has some strict rules about how receipts are printed and how items are paid for and every year she is able to do them exactly as we need her too whereas other places literally have us waiting at the front desk for 30+ minutes the morning that we are trying to leave. She is personable, has a great memory, and always goes above and beyond. We also like staying there because it is connected to the Convention Center. In general the rooms are in good condition and comfortable to stay in. I would recommend it for sure!

"Love this place!!"

5
26/02/2018

Every year we attend the Oshkosh Placement Exchange at the University of Wisconsin at Oshkosh and every year we enjoy our stay at the Premier Waterfront Hotel!! My delegation and I appreciate the clean rooms, friendly staff and convenience of the in-house Ground Round. Everyone is friendly and more than willing to go out of their way to address our needs! We will continue to stay at this Best Western Hotel as is is reasonably priced, immaculately clean and has an awesome staff!! Thank you Lori and your staff. You made our stay so enjoyable!

"Annual Work Trip"

5
26/02/2018

Our group always looks forward to our stay at the Waterfront. The staff are excellent and rooms are the best. It is very nice to have the dining option attached to the hotel so we have a relaxing place to grab a drink each night along with some dinner. Being attached to the convention center via walkway is very helpful as well. Looking forward to our stay next year already.

"Great business hotel"

4
23/02/2018

Really well done rooms, clean and very comfortable. Club chair with overhang floor lamp worked well to relax and unwind. Got all the right elements: bar, good gym and hotel shuttle. Recommended remembering to grab water before settling in.

"Never fails"

5
11/02/2018

This is not our first stay and more than likely not our last. Staff is always friendly and eager to help. From the first stay to our last stay I expect great service from hotel and always receive it. Staff is eager to help, pool and sauna area clean and comfy. Check in and out are so fast and easy even I can do it. The smiles that staff give out are endless. Hotel is a very homey hotel that I hope never changes. I usually get river view room so I bring binoculars. The room is very clean and roomy. I could go on but can't say enough. I highly recommend staying at hotel.

"party event"

5
09/02/2018

The food and service are always top notch at these parties for people with disabilities. Staff make sure all in attendance are enjoying. Amy C has been a regular wait staff at these events and dresses for the various themes of the parties with lots of creativity. She is always friendly and accomodating to needs of any need assistance.

"Amy C made my day!"

5
30/01/2018

So I was there for a work event. The food was good and Amy C was helpful. The food was tasty but I had an issue. I have a gimpy hand. I can't close my hand all the way to hold a spoon. She noted that and got me a pair of tongs. I know it was a small gesture but being a person with an issue like that, I usually feel very self conscious to ask for help. I got to keep my dignity as a person and partake in the tasty greenbeans,

"Excellent - Always"

5
29/01/2018

I have been coming to the Best Western Premier Waterfront for years and have to say the rooms are always spotless, service is amazing, and convenience to all things in area is great. Kristi at the front desk sets the standard for professionalism and courtesy that matches any hotel I have stayed in around the world. Downtown has had a bit of a resurgence which has opened some nice options for dining as well. The value for the money is unparalleled in the area for sure.

"Fantastic hotel."

5
20/01/2018

I've lo0ked at hotel on website and have been through 2nd floor and lobby on the way to Ground Round.I must not have specified roll-in shower on reservation . Upon arrival at front desk ,they changed the room for us.Friendly staff,clean hotel and rooms.Loved the extended hours in pool and whirlpool.Only used wireless internet and it worked great.Wired is in rooms also.Can't wait until next stay.

"Poor Customer Service"

1
19/01/2018

While traveling on business, I was due to check in at 1am, but was majorly delayed due to weather related flight cancellations out of the Southeast. Called the hotel's customer service to try and cancel my reservation since I was still in route and could not make it. The service rep said "That's too bad. The charge has already gone through. It was a full house...you should be here." I asked about a potential refund since I would be staying 4 more times this year and her response was simply "No." I was considering re-booking for the rest of my 4 trips this year, but I will now take my business elsewhere. You may have reaped the benefit of a one reservation, but you just lost four additional reservations per year.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear 102contact I am sorry to learn of your disappointment regarding a cancelled reservation. Our goal is to earn your loyalty as a customer and I regret your experience will prevent this from happening. Please accept my personal apology. Our team members regularly take into account the effects of weather when guests cannot honor a reservation. The response you noted by our team member is not typical of how we would address a weather related cancellation. I hope there might have been a misunderstanding that can be cleared-up with further discussion. If this was a prepaid reservation, it may have been made through a third party on-line agency (Expedia, Booking.com, Hotwire, etc.) or through bestwestern.com. In either case, is it possible you were speaking with a representative of a third party site and not with a member of our hotel team? Considering your post is anonymous, I do not have enough information to knowledgably respond to your complaint. Please contact me with additional information so I can address you concern and work to solve it to your satisfaction. I can be reached at 920-230-1900 or you may respond to this post by email. Again, I am very sorry for my team not meeting your expectations. We truly strive to address the needs of our customers. I hope by addressing your comments we can improve your faith in us and the Best Western brand as we work to make improvements for the benefit of our guests.

"Great service and cookies "

5
16/01/2018

Payton was super helpful and the drinks were fantastic! Best hotel in town to relax and enjoy your stay in Oshkosh! Visit the bar to relax and have a good time. They went over the top to ensure our stay was superb.

"Best bar crew ever!"

5
16/01/2018

Payton and Nick were superstars at Ground Round. I was very impressed. Super attentive and courteous. Good pours on the bourbon. The food was amazing and great price. Will definitely be back. Highly recommend. Thank you.

"Great place to relax"

5
11/01/2018

After a busy day in Milwaukee we traveled 1.5 hours north for a meeting at UW-Oshkosh early the next morning. We were hungry and tired. Check-in was a breeze and parking on-site in the ramp was quick and easy. Our room was spacious, quiet, and offered a beautiful night view of the Fox River -- exactly what we needed. Highly recommended!

"Great food, great service "

5
06/01/2018

I decided to try out the restaurant/bar at my stay at the best western, and I was incredibly surprised by the staff and how nice they were! The bartenders Nick and Payton were speedy, nice, and were very clean cut. I would totally recommend this place to my friends and family. I know where I will be every time I come to Oshkosh.

"Love this place"

5
05/01/2018

This is probably one of the best Best Western hotels that I have stayed at. It is a big hotel with friendly staff. I liked the restaurant there (food was delicious). It was pretty quiet whenever I was there. Hotel room was spacious and beds were comfortable. I enjoyed the view and am sure it is probably even better during the warmer weather. I would definitely stay here again!

"NEW YEAR'S OUTING"

4
02/01/2018

Easy and quick check-in. Room was very comfortable with a great view. Restaurant food is excellent and you can eat in the bar if you prefer. Multiple TV's in the bar for any sporting event you want to watch with plenty of seating. This was our 2nd stay there of 2017 and we'll be back in 2018.

"Great Hotel"

4
02/01/2018

Very nice hotel. Has a modern feel to a nice historic building as well as a great view of the water and downtown. Restaurant in the hotel has good food and drinks with attractive happy hour specials. Nice coffee bar but no continental. Parking garage offers a feel of more secure parking. Rooms at the lower price level are a bit tight while paying a bit more gives more space. The only reason the hotel did not get an Excellent score is the lack of value compared to other local hotels. With no continental or snack bar offering a free drink or appetizer with meal purchase would go a long way.

"Best Western Oshkosh Wisconsin"

5
01/01/2018

This was the first time in several years staying at a Best Western hotel. Our family stayed there for a local family members wedding. Everything was excellent from the moment we arrived. Courteous staff & cleanliness of the property. We would definitely be interested in coming back, just for a weekend away.

"New Year's eve"

4
01/01/2018

Easy to find, on river. Wonderful view of lake -- sunrise spectacular! Nice, helpful staff. Loved the jacuzzi! Ground Round restaurant not up to quality of lodging facility -- food so-so. Otherwise, quite likely we will return to this facility.

"Best stay in Oshkosh"

5
26/12/2017

Have stayed here many times. The staff is wonderful, the workout area lovely, located downtown Oshkosh (and there is not much there). Must watch the room rates which can vary wildly. There is fresh coffee in the lobby, and the coffee is good. We stayed in other hotels that are closer to the shopping areas near the highway and also near the aviation museum. Those are fun, but further from the family we are there to visit. Parking is conveniently located. The room includes a good size refrigerator and microwave, and that is helpful. The indoor pool is bigger than at most area hotels though still modest. The only restaurant attached to the hotel is a Ground Round. The staff is also good there, but the food is not exactly what I could call healthy. We go there resolved to see the experience as comfort food. Usually parties are staying there for weddings or on their way up to the Green Bay Packers, but we have never seen them rowdy.

"Very clean and comfortable."

5
26/12/2017

We trust this hotel for cleanliness and security. Love the covered parking. Staff is patient and helpful.Location is convenient for our business and we can walk to dining along the river. Pool is nice.

"Above and Beyond"

5
23/12/2017

We had flown all night and then drove from the airport which was almost an hour and half away. We were exhausted but it was still way before check in. We called to see if there was any chance they'd let us check in early. They did and didn't charge us! WOW!!! SUPER DUPER!!!! The staff was very friendly and went out of their way to help us get situated! Very impressive!!!

"Nice Facilities"

5
21/12/2017

My company hosted a banquet here and my fiance and I got a room for the night. The banquet was very tastefully done. I was impressed with the food and the staff was very helpful and attentive. The room was clean and up to date with your standard amenities. The bed was comfortable but not as soft as I am used to. My fiance loved it, though, so it's really a matter of personal preference. The location is the best feature. You can walk to downtown restaurants and many windows look out to the river. Overall I'd definitely recommend staying here if you are looking for a nice, clean hotel close to downtown.

"Great Place for a Family Get Together"

5
18/12/2017

Our family enjoyed a wonderful Christmas celebration here. Great service, space to gather, and the rooms were comfortable, quiet and reasonable. It was also very convenient to have the restaurant/bar right on site. We'll definitely be back!

"Daughters 2nd birthday party! Incredible hotel!"

5
11/12/2017

We had our daughters 2nd birthday party here, we went up to our room and there was a happy birthday sign on our table! Staff was incredible, the whole hotel is amazing! Thank you guys for making her birthday one to never forget!

"Business Traveler"

5
09/12/2017

Very nice - excellent clean quiet rooms. Helpful and friendly staff. Room cleaning was prompt and they asked if they can do anything else each day. Bar service was very good and ample TVs for viewing events.

"Great hotel"

5
07/12/2017

I travel on business, this hotel is my favorite place to stay! The main reason is due to the hospitality of the staff! Example, walking in the door I was greeted by Kristi and Hannah, insuring my visit was going well! Also the facility is in great condition! It's like staying at a resort!

"Great location, nice amenities"

5
04/12/2017

This hotel is a great location for anyone doing business in or visiting Oshkosh. There are numerous good restaurants and coffee shops in walking distance and its right on the river. There is a pool, hot tub and game room as well as a decent fitness center. Rooms are big and have their own fridge. Its not "fancy" per say, but perfect for a business traveller (and good for families I'd image as well). Good value.

"Christmas Part /Stay Over"

4
02/12/2017

My husbands company had their party here and we are from out of town and decided to stay the night. Our room was excellent! We were given a great rate. Stayed way up top with a requested water view which was recommended from another review. Had a cocktail in the restaurant bar which was well staffed and friendly. Would recommend staying when in downtown Oshkosh.

"On the Water"

5
15/11/2017

Excellent spot. I was here for business. Plenty of parking, conference center right across the street, Ground Round restaurant on the premises. Swimming pool workout room. Room was very comfortable and the price very reasonable

"Convenient hotel"

4
15/11/2017

Convenient and practical location for holding business conferences. Plenty of parking was available and easy to walk around the city center. Staff were polite and try to be helpful. Make sure not to plan events during Packer games or you will not be able to get a room!

"Improvements needed"

2
14/11/2017

There was no breakfast options, the coffee / tea center was poorly stocked. One of The hotel staff lingered around the pool to stare at me and my friends in the hot tub. There was hair all over the bathroom and the beds were poorly made.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for the time you took share your comments about your stay. Our goal is to earn your loyalty as a return customer and I regret the challenges you encountered with housekeeping gave you a negative impression of our hotel. Please accept my personal apology for this. I agree with you that a clean room is a reasonable expectation. We train our housekeeping team members with the goal of preventing any possible item from being overlooked in a room. The success of our business depends in it. Obviously, a misstep occurred that, at this moment, I cannot explain without further investigation. I realize this next comment does nothing to mitigate the situation however, this truly is very untypical for our hotel as evidenced by other guests' posts on Tripadvisor. It is always our goal to attempt to handle guest issues at the time of occurrence so that, if something is unsatisfactory, we have the opportunity to correct it so that it is not a lingering issue for the balance of your visit. I hope our team members were notified so that we could correct this for you during your stay. I will personally follow-up with our housekeeping manager and supervisors to investigate how these oversights developed and to prevent reoccurrence. I'm not sure I understand your comment regarding the lack of breakfast option. We provide a full service restaurant with an extensive menu. Could you share a bit more information as to what your expectations were and how we did not meet them? I apologize that a member of our team caused you discomfort. We do have team members who service the pool area and the public spaces around the pool area. I'm sorry that, in the performance of their work responsibilities, they were perceived as staring. This is not something that has ever been brought to me as a complaint in the past however, based on your comment, I will watch for this so that I can take corrective action should I ever observe such activity from a member of our team. We truly work to be proactive for the comfort of our guests. There is nothing for us to gain if we don't work toward that goal. I hope by addressing your comments I can improve your faith in us and the Best Western Brand as we strive to always make improvements for our guests. Thank you.

"Family stay"

4
13/11/2017

We had a great experience at the Best Western Oshkosh. Our 2 children attend UWO and we try to visit them on occasion. When we are in Oshkosh we always stay at the Best Western, great location, easy access and on site restaurant and bar. I'd recommend this hotel and will return on our next visit to Oshkosh.

"Oshkosh on the Water"

4
12/11/2017

Good stay. Rooms are very clean. Staff is friendly. Free coffee and tea in the lobby. Nice! They have a pool and a small gym for exercise too. Food at the restaurant is okay. Although I think the food in the restaurant needs some improvement.

"The Aviation capital of the world!"

5
11/11/2017

One excellent hotel! Will not stay anywhere else in town! Friendly & great location! Good food & excellent staff! Excellent parking & easy access. Location is very scenic & close to many business locations.

"Great location, kept up well"

4
09/11/2017

Great hotel, kept up well. Wish the parking was a little better, it can take some time to get in and put of the ramp depending on the time of day. It is nice to have the attached restaurant and I've had great views from my room.

"Great Business Venue"

5
08/11/2017

Clean and quiet rooms...appears to have been updated recently(?) Perfect location for a business meeting as you can walk across the skywalk to the convention center directly across the street. Cute downtown shops within walking distance. I would definitely stay here again.

"Great location"

5
27/10/2017

This hotel is directly on the Fox River with great views, my understanding is from every room. I had been quoted a better rate online and they honored that rate on check-in. The staff was very helpful, rooms updated and clean and was surprised more people didn't use the riverwalk. Restaurants were within walking distance, overall, a good stay. Would recommend this hotel, shop around for a better price though.

"Nice hotel"

5
23/10/2017

Nice comfortable beds and clean. Quiet and close to my son attending UWO. Nice view of Lake Winnebago. Close to restaurants and UWO, University of Wisconsin Ishkosh. Will be going back for graduation in December.

"Poor"

1
23/10/2017

Very rude front desk workers. Gave the impression they were above everyone. Very rude. It's ok to smile and be nice to people. Not what I expected from a best western. Stayed at Best Westerns before never been treated like this.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
I appreciate and thank you for the time you took to share your comments about your stay. Please accept my personal apology for this negative experience during your visit. I am truly sorry for your experience with a member or members of my team. During my earlier written correspondence with you, I was hopeful you might respond back to me and share more details of your experience. This would give me the opportunity to better understand your experience and allow me to follow-up with the team member(s) involved. Surely, it is important for me to correct deficiencies with any particular staff member(s) that provided insufficient or rude service. My team and I have great pride and train to provide the best in customer service throughout the hotel. Your experience truly is not typical as evidenced by the majority of posts on this site. My expectation of my team is that we never allow a guest to feel they were treated rudely. I am very sorry we did not meet your expectation. We truly work to be proactive for the pleasure of our guests. There is nothing for us to gain if we don't work toward that goal. I hope by addressing your comments, I can improve your faith in us and the Best Western Premier brand as we work to make improvements for our guests.

"Great facility!"

5
23/10/2017

Attended a weekend conference at the hotel/convention center. Our room was awesome, the beds were comfortable, the staff was accommodating and the skywalk was sure nice on the rainy day! Would love to return!

"5 Stars"

5
23/10/2017

Clean, updated rooms, very comfortable beds, and Starbucks coffee in the rooms. I was pleasantly surprised by how new everything looked. Staff was friendly, helpful and professional. I would recommend this to anyone looking to stay in Oshkosh. Very convenient location within walking distance to shops and restaurants. On the river, scenic views.

""What a view! What a place to stay!""

5
20/10/2017

The Best Western in Oshkosh, WI. is simple beautiful. You walk in and the lobby is gorgeous. The hotel offers a beautiful dining area with a full bar. The staff was incredibly friendly and helpful. The hotel also offers a huge indoor pool. You can't beat it. The rooms are incredibly designed. They are very spacious and comfortable. I was traveling with a friend for work and we had to share the room. It offered plenty of space for our things and for each other. Probably the best selling point, is the awesome view of the water just out our back window. The next time you find yourself in Oshkosh, WI., you have to stay at the Best Western. You'll be glad you did.

"Great getaway weekend"

5
15/10/2017

This hotel was one of the cleanest hotels I've stayed in, even the hallways were immaculate. Everyone was very friendly. Our room was wonderful. We had a corner room with a view of the river. The room was spotless and everything worked, tv, microwave, refrigerator. We got a great deal using their flash sale. Didn't use the pool or exercise room but good restaurant and bar at the Ground Round located inside the hotel. Can't wait to go there again.

"Great Hotel But No Breakfast"

2
15/10/2017

This is a beautiful hotel in a beautiful location on the river. I was very disappointed when I discovered that there was no breakfast included in my stay. However, they did offer a 10% coupon to use in the restaurant.

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear Samantha, I am sorry the fact that our hotel does not provide a free breakfast resulted negatively on your stay resulting in this poor rating. Please accept my personal apology as we desire that none of our guests depart the hotel disappointed. I am pleased to see you otherwise enjoyed the beauty of the hotel and its location on the river. Our hotel does provide an a' la carte breakfast menu in a full service environment. We feel that providing this personal touch of service from an a' la carte menu allows us to properly fulfill the majority of our guests' expectations with a better quality food product and service. I understand it is true that many limited service hotels, (La Quinta, Hampton, Holiday Express, Comfort Inn, Best Western Plus and standard Best Westerns, etc.) provide a complimentary breakfast. However, full-service hotels with convention centers and meeting space and on-site restaurants with meal service during all meal periods do not typically provide one meal period complimentary vs. another. Though I understand a free breakfast is a value to you, I hope the ambiance of the hotel and other services provided would entice you to stay with us the next time your travels bring you to Oshkosh.

"Clean and comfortable rooms...."

4
12/10/2017

Stayed in Rm. 715 on top floor. Great view over the river... They have nice modern washer and dryer on the 7th floor by elevator....wow. Which only cost $2.00.. must be a midwest thing.....pretty awesome if you were going for an extended stay... very clean.. modern...didn't feel cheap. spacious...lot of accessible outlets.....good decor. HVAC system control is modern and nice. most importantly you can set the fan speed to low and system is quiet. Bathroom fixtures are new and bathroom appears remodeled and in very nice condition. Only weakness is the toilet. It is one of those mini toilets where you feel like you are sitting on the ground and had a very uncomfortable toilet seat....never had that before....They just need to upgrade their seats at minimum and it would be more of par with the rest of the bathroom... To me the quality of the hotel room is the most important and this didn't disappoint..... Only negative comment for anyone staying is to avoid the Ground Round restaurant on 1st floor. Disgusting food. Seriously.. Eat a Cliff bar..you will be more satisfied.... Hotel location is great. Walk down the street to Gardina's Wine Bar and Cafe....or Bar 430. Had great food, service, and atmosphere at Bar 430..

"Great conference center"

5
09/10/2017

Hotel/Ground Round combo was perfect for our conference. The close proximity to the conference center was a definite bonus. After a long day of meetings it is never fun to walk a long distance carrying all your conference materials back to the room. Very easy access to city attractions. Perfect place for a beautiful walk along the riverfront.

"Quality Business Hotel"

4
09/10/2017

Nice hotel right next to convention center and riverwalk. Walking distance from nice bars and restaurants. Service was ok and fitness center equipment was a bit worn but definitely a nice place for a business trip.

"Modern and Friendly"

5
07/10/2017

Very nice property. Super modern and the management and staff provided us with 5 star service. No doubt I will use this property again and tell all our friends and associates about Best Western Premier Waterfront Hotel & Convention Center.

"Group Event - Great Property"

5
05/10/2017

I recently held a 3-day event for 80ish at the Best Western Permier Waterfront Hotel & Convention Center in Oshkosh. Great, well-maintained facility, great staff (David, Christy, Curt, Joanne, Allie, and many others). I will definitely bring future group business back.

"Best Western Premier Waterfront, Oshkosh"

5
04/10/2017

Updated décor, clean rooms, comfortable accommodations, friendly courteous staff. I have attended several conferences at this location, as well as staying in town for personal recreation, and I would highly recommend the Best Western Premier Waterfront. It is my "go to" hotel in Oshkosh.

"Great Hotel"

5
04/10/2017

The hotel was in a great location. It was affordable. The rooms were clean, the beds were comfortable, and the pool was nice and big. We have family here so we will be staying here every time we visit.

"Great hotel"

5
02/10/2017

I traveled through with a band and we stayed here in Oshkosh. The hotel was super clean and had comfortable beds, had a great view and bars were nearby. The staff was friendly and overall I would definitely recommend it if you're in the area.

"Premier was a premier stay!"

5
02/10/2017

Stayed at the Best Western Premier in Oshkosh for our anniversary and had a wonderful stay! The views from our room looking out onto the river were beautiful. Rooms are very modern and comfy. Food at the restaurant was incredibly delicious. Made our 27th celebration a winner!!

"Nice and Clean."

4
28/09/2017

I enjoyed my stay at this hotel and convention center. My only complaint is the layout of the building and parking area. It was a hassle moving luggage in and out between the building and the parking area.

"Great staff. Comfortable bed"

5
28/09/2017

If return to Oshkosh, I will stay at this hotel again. The conference center was conveniently right across the street. The Ground Round staff served our drinks well. I used the exercise facility and it was spotless.

"Not bad, not great"

3
28/09/2017

It isn't a bad place, just needs a lot to TLC. very stable for business, not much in the way for a fun place for family and leisure- staff not very informative or helpful in giving out local information.

"Great Stay"

5
27/09/2017

Thoroughly enjoyed the hotel. Very nice place to stay. We are looking forward to coming back to Oshkosh as this was our first stay. Hotel was very enjoyable! The only recommendation I would make is to maybe clean the carpets a little bit more often. My girlfriend's granddaughter was climbing around on her hands and knees and the tops of her feet and knees became black. Explain the situation upon checkout and they apologized profusely and said they would take care of immediately. Definitely looking forward to going back

"Comfortable stay, great view!"

5
27/09/2017

Arrived at the hotel after a long day of travel and was immediately impressed with Best Western's efficient and courteous staff. The check in process was quick and I was delighted to receive a complimentary room upgrade. The room was spacious, neat, comfortable and the view was amazing. The adjacent parking structure is convenient, well lit and I never had issues finding a place to park. I had dinner one night at the hotel restaurant, the Ground Round. The portion sizes were large and the food was tasty. I would not hesitate to stay here again should the need arise.

"Loved Hotel, just not area"

4
21/09/2017

The hotel staff was wonderful, the room was excellent, it was just the area in which the hotel is. Being on the water was great just really couldn't enjoy it the way I wanted to due to area. I know they have a restaurant in the hotel but wish they would have offered a continental breakfast as well. I loved the fact that we weren't really to far from malls and stores, just a short 5-10 minute drive from Hotel.

"Watching the Sunset and Boats going by!"

4
20/09/2017

Upper level room with view of river on the west side. We were impressed with the room clean & a great view of the waterfront. Free parking on the premises. have bar and restaurant on the premises. You can also have a drink or food right by the waterfront watching the Boaters & Sunsets. Service was very good too. Nice for the Summer!

"Hidden Wisconsin Gem"

5
18/09/2017

Seldom stay in a Best Western, but if they were all like this I'd have to reconsider. Great location. Excellent Staff Close to NICE restaurants. (Within walking distance) Easy drive to Appleton Airport Remember the Ground Round...well here it is...

"Great views, staff and experience"

5
15/09/2017

This hotel has great views of the river and makes for an enjoyable stroll along the boardwalk. Very comfortable beds made for a great night sleep. Staff was very helpful and friendly. Will be staying here on my next visit.

"The Best Best Western"

5
11/09/2017

I have never been a fan of the Best Western brand, but this hotel is excellent and should be considered comparable to a Hilton or Marriott. The location on the riverfront is great, the staff were very friendly and accommodating, and the rooms were comfortable and nicely appointed. The Ground Round restaurant that is attached to the hotel offered a great breakfast at really affordable prices and also has a nice selection of drinks on their outdoor patio on the river. Overall a great stay and I highly recommend this property.

"Great Place to Stay"

5
10/09/2017

I was very happy with my stay there, party going on next door to us and we did not hear a thing. Would recommend to anyone. Staff was great, room was very clean and restaurant had great food. Everyone we ran into there were very helpful.

"Best location, great place"

5
09/09/2017

Excellent location. Outdoor bar/grill seating. Boat parking. quiet comfy rooms. Indoor pool. Large lobby to gather in. Right downtown, walking distance to several places. I'll go out of my way to stay there next time I'm in the area.

"Won't be disappointed"

5
07/09/2017

Very nice, clean room. Quiet and peaceful. Enjoyed our stay extremely and was very close to the amenities and areas were were there visiting. Close to many areas and shopping. Great visit. Very pleased overall.

"Amazing Stay!"

5
02/09/2017

My husband and I stayed here and thoroughly enjoyed this hotel. It's easy to locate, with a beautiful lobby and gorgeous view of the lake. The in-hotel restaurant is good, too. Our room had a quiet, controlled AC thermostat and a view of the lake. A storm brewed overnight, and we watched it roll in, so unlike our Texas weather. Just gorgeous from high up and looking down at all the city lights. It was all so relaxing and the beds were just perfect--soft and not too hard. We hated to leave the next day! A great value, too, and worth the little extra for the lake view room. Fabulous!

"Great Stay"

4
27/08/2017

Great place to stay in Oshkosh. We came to watch a concert at the Riverfest and this hotel is just across the street from the Leach Amphitheater where they hold the concerts. The Ground Round is a nice restaurant. Staff very courteous during our entire 2 day stay.

"Large rooms "

5
24/08/2017

The hotel is set right by the waterfront and it is just beautiful. It's close to many great bars and restaurants. It's a good place to host gatherings for work or a personal party. My room was huge. With a beautiful and clean room. The people at the front desk was super nice. I really enjoyed my stay there.

"Convenient and within walking distance"

3
17/08/2017

This hotel was handy and located within walking distance to many places and water fest amphitheater. Bed was clean and comfortable but room is dated decor and shower/bathtub drained slowly. Very little room to put things in the bathroom and limited counter space. Restaurant located within the hotel proper was OK but would go somewhere else in the future. No breakfast deals to entice us to eat there. Found a really attractive cafe down the street.

"Wedding weekend"

5
16/08/2017

We were staying here for our daughters wedding for 3 nights. We were on the 8th floor overlooking great views of the fox river and Oshkosh.Everything was perfect from the check in to the check out.Staff were great and housekeeping was polite and clean. Bed was very comfortable,it was quiet and very easy to relax. We had drinks at the Ground Round restaurant on site and had great service.Overall a great place to stay in Oshkosh.

"Best hotel with friendly staff"

5
14/08/2017

The staff were all very friendly asking if I needed help or hello in passing. Beautiful facility on the river with terrific views. Had some of the best nights sleep in a hotel ever! Highly recommend this hotel

"Nice stay"

4
14/08/2017

Stayed one night for conference. Room was clean, and we enjoyed the lounge. Breakfast was fine.....some personal preferences weren't available (raisins) but cannot complain about anything! Used Ground Round restaurant for conference dinner....also good.

"Best Western at Oshkosh"

5
12/08/2017

Enjoyed our stay at Best Western Oshkosh hotel. The location is great, close to everything, and great views to watch boats and trains going by if you're interested in that. Wish we had more time to spend in the area, but I'm sure there will be another time.

"Conference"

4
10/08/2017

This was a business trip for a conference. The conference rooms were great, however the food is not. My hotel room was clean and comfortable with the expected amenities. Staff was friendly and helpful.

"Hold your conference here!"

5
09/08/2017

Great place to hold a conference! The conference center has just been redecorated, the AV equipment has been updated, the food is good, and prices are reasonable. Extremely attentive, knowledgeable, and efficient staff can be found at both the hotel and the convention center. I organize many workshops and conferences and the Best Western Waterfront Hotel and Convention Center is always my choice !

"wedding"

5
07/08/2017

Just an over nite but very comfortable, clean and friendly, helpful staff. This hotel is very close to all things in the downtown area in Oshkosh, A great place to enjoy the city and lots within walking distance.

"Very very good hotel"

5
07/08/2017

Impressed with room and quality of hotel. Competes with any chain and would stay again without considering price shopping. Parking easy and free, rooms overlooking river with great view, restaurant had excellent food..

"Great location for EAA airshow"

5
06/08/2017

This hotel is expensive during the airshow week, but the rooms are great, with wonderful views. Can even watch the night airshows while eating dinner at the restaurant downstairs, which is right on the river. Beautiful location!

"Very nice hotel with great outdoor bar"

4
03/08/2017

The reservation system was easy to use. Check-in went very quickly with friendly staff. The rooms were spotless and decorated nicely and the beds and pillows were very comfortable. Outdoor seating for appetizers and cocktails on the water was also very nice!

"It doesn't get any better"

5
31/07/2017

I am a Marriott Platinum for life and a Hilton Diamond member, but this is one of my favorite hotels in the country The entire staff is beyond great.........Everyone goes out of their way to make you feel special and welcome....BRAVO!

"What a bargain."

5
26/07/2017

Large hotel with many of the rooms having a great view of the Fox River. While there's no free breakfast, they do give you a coupon for a discount on breakfast at the attached Ground Round restaurant which is on the Fox River. Rooms are very clean, quiet, nicely appointed, comfortable bed, good selection of pillows, efficient housekeeping staff, and friendly and helpful front desk staff. All of this for $100 per night or less.

"Oshkosh EAA AirVenture - 2017"

5
26/07/2017

Great location, excellent food and service at the Ground Round hotel restaurant right on the water. Very helpful front desk. Would stay here again. Excellent experience. I'll stay here again in 2018 when I attend Oshkosh.

"Wisconsin Bike Trip"

5
24/07/2017

This is a great hotel. Very clean and well maintained. Super comfortable beds. The pool is crystal clear and a perfect temperature. The hotel temperature itself is fantastic - nice and cool after a very warm summer day of riding. They have a parking garage which really came in handy when a storm came thru in the evening - nice to know the bikes were covered and safe. Very reasonable rates too!

"Room with a view"

5
22/07/2017

What a great stay! The location was beautiful (on the water) and the staff was happy to help! They have a restaurant called the round, conveniently attached to the property. It's also walking distance from a great restaurant/bar called beketts! I'll be back for sure.

"M&Ms on pillows!"

5
21/07/2017

I jokingly asked for a bag of m&ms to be placed on my pillow. To my surprise, the m&ms were waiting for me. The staff is fantastic. Everyone is extremely nice and helpful. On top of that the rooms were perfectly clean and quiet. Couldn't ask for more.

"Very comfortable visit"

5
18/07/2017

This is a great hotel to stay at if you're in need of a place in central/downtown Oshkosh. It's been remodeled, excellent rooms, very comfortable and clean. Very enjoyable visit. I would highly recommend staying here.

"Best of the Best"

5
18/07/2017

Stayed in 9 hotels over the past three weeks on a trip to Oregon (from Wisconsin) This facility is by far the best of all we stayed in. Great job by the staff. Great location. Large room with enough outlets to plug everything in. Connection to the conference center was a plus. Dennis W

"Very Nice Hotel"

4
17/07/2017

My mom, daughter and I stayed here fro a night on our way to Green Bay. It was a great hotel. It was updated, clean, reasonably priced and on the water. There was a restaurant downstairs that has very good food. There are a couple coffee shops next door, one has a very nice shop in it, that was a nice bonus too. I would definitely go back to this hotel and Oshkosh in the future.

"Great Hotel right on the water"

5
17/07/2017

The hotel was clean and comfortable. The attached restaurant was very good. Boat slips right outside the door. Easy walking distance to the concert venue and other amenities. Room was excellent. Staff friendly. We plan to boat to the hotel again.

"Great time on the water front"

5
16/07/2017

Went to Oshkosh for the all star football game. What I found was a great hotel in an awesome location that bested all my expectations. I must add, this is coming from a hilton honors member. I was much impressed with Bestwestern.

"Nice Hotel, Great Location in Oshkosh"

5
11/07/2017

This is a very nice hotel. Comfortable beds, helpful staff, great location in downtown Oshkosh right on the river. Rooms with a view of the river are the best. The farmer's market/downtown area is also within walking distance of this hotel.

"On the Waterfront"

5
11/07/2017

This hotel has a great location, with the restaurant patio literally on the waterfront. The hotel itself is clean and attractive and the staff we pleasant and helpful. It is part of a convention center, so likely difficult to book if there is a convention going on, but definitely recommended when it is available.

"Good enough for our needs"

3
10/07/2017

We had never been there before but booked a room ahead of time for the night of July 4. I called ahead that day to make sure they'd hold the room for a late arrival (11 PM), and that went as planned. The front desk clerk was not very friendly. The parking ramp was convenient once we figured out how to get into the hotel. At first, it was a bit confusing, coming in from the third floor of the parking ramp. We were surprised the room rate didn't include a complimentary continental breakfast. The view of the river was nice, but our room overlooked the parking garage.

"Great staff/ location"

5
10/07/2017

Definitely will be back to stay for a bit longer! The location is great watching river traffic, sunsets and moonrise. You don't even have to leave hotel but plenty of things to do within walking distance if you want a different view. Every staff member was very nice and always had a warm greeting just like I was on vacation.

"Pricey, but Worth It"

5
09/07/2017

This hotel was everything I expected it would be for the price I paid. I was very satisfied with the overall experience, including the staff, the decor, the pool, the amenities, etc. I don't really have anything to complain about as far as the service. This is a great place to stay if you are looking for a bit of luxury in the Oshkosh area.

"Terry"

1
04/07/2017

Class Reunion great weekend, staff, ambience. Very astute staff and accommodating for handicap with early check in and late check out. All members of staff were well trained, knowledgable, and eager to care for my concerns.

"Poor customer service"

1
04/07/2017

Customer service is extremely lacking, no consideration for a customers needs. Would not let me change my reservation and all I kept hearing was "I'm sorry", even after I explained that I have a funeral to attend. I will never stay at any Best Western again.

"Stay somewhere else!"

3
01/07/2017

After booking a room online and arriving at the hotel finding it was everything I had asked NOT to have. I asked for 2 Queen Beds NOT next to the Elevator or Ice Machine and then end up with the room CLOSEST to the Elevator and Ice Machine. Turned out the room was booked as a Handicap Accessible Room which was Never requested and those rooms are right next to the Elevator and Ice Machine on every floor. I went down to the front desk to discuss and the 2nd Shift Manager proceeded to argue with me that this was the room I had requested (which I did Not!) We had booked a Breakfast Room Rate and I was told by BW Online that each adult in the room received the Breakfast Voucher coupons for the restaurant but that was incorrect also since there were 3 of us but the Vouchers were only good for 2 Adults and not the 3 of us! Best Western online really needs to get there information straight! SO after dealing with our room being incorrect and being mislead about the Breakfast Rate Vouchers we had another problem. After returning from a long day we returned from our room to find our daughters teddy bear was missing, she had left it on the bed with her blanket but it was gone! We had requested the beds be changed that morning since we discovered yellow stains on the bottom sheet of her bed the night before so the laundry had mistakenly got her bear caught in the sheets and it was down in the laundry. It was 8pm and the housekeeping staff leaves at 7pm and the office is locked so there was no way to know if teddy had been through the wash or was even down there so the front desk had to leave a message for housekeeping the next morning! Let's just say we had a sleepless night not knowing teddy's fate. He was thankfully eventually found the next morning by the laundry staff. Don't stay in room 621 there is also a terrible high pitched noise that seems to happen while you are sleeping! We think it comes from the restaurant down below. Many years ago I had given up on Best Western since there hotels started to go downhill so after at least 10 years I thought I might give them a second chance what a Mistake that was. I will NEVER stay at another Best Western again!

"Excellent Hotel"

5
29/06/2017

Great Hotel with excellent food and service. Great location to unwind after a hard day installing signs at Fox Valley Tech. Great Location on the river to have your lunch or dinner. And a couple of drinks if you care to.

"Best Hotel in Oshkosh - exceeded our expectations by far"

5
28/06/2017

I hosted a group of 40 professionals for a two day training meeting at this hotel. I had no idea there would be such a nice property in the quiet town of Oshkosh. The hotel has been recently updated and the rooms are very, very nice. The banquet facilities are elegant and modern. The foodservice was excellent and the staff was extremely attentive. The hotel management was easy to work with and remained very flexible and friendly when we wanted to make last minute changes. The on property restaurant is also good and has a fun bar area. You can sit outside and enjoy the river and lake views. The property is also located only a few minutes off the main freeway yet in the middle of downtown, a short walk to many other bars and restaurants. I would strongly recommend this hotel to anyone staying in Oshkosh. It's also only a 5 to 10 minute drive from the EAA Museum and airport.

"Really"

1
27/06/2017

I will not stay here no more just cause the way they acted . even corprate office was not helpfull i stay here everyother week for couple months now and this will be my last time. Just beening told gonna have to deal with it is not acceptable to me

Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Dear whocares1020, I appreciate and thank you for the valuable time you took to share your comments about your stay. Our goal is to earn your loyalty as a return customer and I regret your experience has tarnished your impression of our hotel and my team. Please accept my personal apology for your disappointment. Thank you kindly for being a past customer. That being said, I truly regret we did not meet your expectations when handling your concern during your most recent visit. Honestly, taking interest and following-through on customer issues is an area where we usually excel as shown by objective reviews from our past guests. I understand perception is reality and somehow, we failed to make the grade with your most recent stay. Your post does not give me enough information to knowledgeably respond to your complaint. Would you mind contacting me with further information so I can address you concern and solve it to your satisfaction? I can be reached at 920-230-1900 or by responding to my post via email. Again, I am very sorry for my team not meeting your expectations. We truly strive to be better than this. I hope by addressing your comments we can improve your faith in us and the Best Western brand as we always work to make improvements for the benefit of our guests.

"Great hotel but skip the restaurant Ground Round"

5
26/06/2017

Convenient for wedding venue at convention center - connected by a Skywalk. Room extremely neat and clean and fantastic view of the water. Skip the restaurant: Worst french onion soup I ever had. Kids had some appetizers and they were not great.

"Wedding Party"

4
25/06/2017

We stayed here for a wedding. The room was nice and well maintained. We had drinks/appetizers after the wedding at the In House Bar/ Restaurant, which were good. The breakfast the next day was below par, limited menu and the food was not very good.

"Not Impressed"

3
22/06/2017

I booked this hotel for a wedding weekend. The only thing I enjoyed about this hotel was the view of the water. You have to pay $3/night to self park in their parking deck (which was not big enough for all of the cars at this hotel). The beds were not soft at all and caused major back pain for my husband and I both. There was no free breakfast, but you were offered at 10% off coupon for the restaurant at the hotel. Sadly, we did not have time to check out the pool.

"Great Room, Great Service and Great View!"

5
19/06/2017

I just spent June 14-17, 2017 at the Best Western Premiere in Oshkosh and definitely enjoyed my stay! They had great staff, rooms were clean, spacious, nice photos in them, and I loved the view of the Fox River. People enjoyed my views of the river that I put on my Facebook page. Food and service was also excellent at the Ground Round on the first floor. I would definitely recommend this hotel !

"VFW State Convention - meetings."

4
18/06/2017

Everything was to our liking - temp of rooms, water service in meeting rooms, etc. Food was very good. All of the staff that we encountered were very helpful and answered our questions. Would stay at your hotel again.

"Conference"

5
10/06/2017

Excellent staff, clean rooms and close to many attractions. Really enjoyed my stay. Nice restaurant and cocktail lounge with good specials and reasonable prices.Beautiful location along the Fox River.

"BEST hotel in Oshkosh"

5
05/06/2017

From the staff to the facilities, this hotel is great. It also has a great location - close to running trails and stores. If you're doing business anywhere from Appleton to Fond du Lac, make your reservations at the BW Premier in Oshkosh. Cranky Pat's Pizza across the street has phenomenal pizza.

"Clean, Friendly, Comfortable"

5
02/06/2017

The hotel is close to downtown Neenah which has boutiques and a small town atmosphere. Golf course is nine holes and the pro shop folks are very friendly. The 18 hole mini golf (with an ice cream shop) was awesome! Same for the bar and restaurant. Fitness center was okay (wasn't sure how to hook up the TVs with the treadmill) but didn't detract from the overall friendly experience. No charge for parking, free coffee and tea every day, and free USA Today at front desk.

"In Town for a Wedding"

5
31/05/2017

Very convenient as we were there for a family wedding. venue was attached to the hotel. Very clean rooms,and when we asked for extra towels as there were 4 of us in the room we got them right away. Will plan on using this hotel in the future.

"Very nice; good value"

4
30/05/2017

We were there for a wedding in town. We were allowed an early check-in, which was very helpful. Room was clean, bathroom very clean, but a little "worn". The fire alarm went off in the middle of the night - an audio alarm sounded in the room directing us what to do. Note however, that there were no flashing lights, only an audio alarm. Deaf guests may not have been aware. Restaurant is fine - a little overpriced, but food was good. Pool area seemed clean.

"Comfortable Accommodations "

4
24/05/2017

Spent a comfortable weekend at this hotel. Bed was good. Plenty of lighting in room. Good view of the Fox River. Basic fitness facility. Bathroom has been updated and has plenty of counter space. Side chair needs more padding and was uncomfortable.

"Excellent Experience"

5
23/05/2017

Very clean and up-to-date. Friendly & helpful staff. Comfortable bed. Our room had a nice river view. We stayed with a Club group and utilized the banquet facilities. The food and quality of service was excellent. The bar service was excellent as well with reasonable pricing for this type of event.

"Spring Rally"

5
22/05/2017

We arrived in a rain storm. It was nice to have covered parking. The staff is very friendly and helpful. Our room was very nice, we were able to look out and see the lake and fishing boats. I would stay here again.

"Northwest Loonies Group"

5
20/05/2017

My group of 19 were here and we had a great visit. They were impressed with the hotel and the service. Small things, like shower not working properly, long wait in restaurant, etc, but in total, we enjoyed our three day stay. Loved staying in town, close to so many things.

"Beautiful and comfortable accommodations"

5
18/05/2017

The rooms are very attractive as well as comfortable. We have stayed at this hotel a couple of times recently and are very satisfied with the rooms and staff. Only drawbacks are the parking situation, which is awkward to access from the hotel when walking, and the $2 bottles of water in the room.

"Great Place"

5
16/05/2017

This is a great place to stay at. The only downfall to this is the parking ramp is kind of confusing to get in to if you are not paying attention. And also make sure to check in first especially late at night. Other wise it is difficult to get in.

"Graduation weekend"

5
15/05/2017

Excellent service and facilities! Nice restaurant and bar right on the river. Clean and nice decor. This is the 4th time we've stayed at this hotel and our favorite in town! Close to campus and downtown.

"Great stay, great location"

5
15/05/2017

Stayed for a college graduation. Price was a little higher than others however the location was worth it. Hotel was clean, quiet and great location. Will stay here again. Hotel staff was friendly and professional.

"Pleasant stay in Oshkosh"

4
11/05/2017

At this hotel for a conference. Everyone was very helpful, pleasant . Rooms were comfortable. The hotel was not our choice but after staying there for the conference would return and recommend this hotel for business or casual. Did not use the pool but it looked inviting.

"Updated nice rooms"

5
06/05/2017

The location was ideal for a marathon race I was participating in. I was pleased to find reasonable rates for the convenience. The rooms were updated and very clean. Most happy that the staff allowed a late checkout that Sunday so I could actually take a bath after running for four hours. Nice parking options for a downtown hotel. Had a river view room and it was beautiful to see the colored bridge at night.

"Conference"

5
04/05/2017

It was a very beautiful hotel! The room decorations were beautiful and relaxing. The beds were very comfortable. The pool and whirl pool were very relaxing and clean. The Conference side was beautiful as well. I never met a rude staff member.

"Very comfortable"

5
04/05/2017

The staff was very helpful. It was quite and very well kept. I visited the hotel for a conference that we had planned. The staff was very helpful in making sure our event went well. I would definitely stat at this location again. I was able to use the pool and the Jacuzzi.

"Great Front Desk Service"

5
02/05/2017

We had an overnight date night with an event at the attached convention center. We weren't expecting such a nice stay. The woman at the front desk was wonderful, quick check in and got us signed up for the rewards program before we were back to our room. Comfy bed, plenty of room and love how convenient everything was connected.

"Best Western Oshkosh"

5
01/05/2017

This was a very nice hotel. The rooms were clean and the staff was accommodating. Great location on the river. Offered on site hotel parking which was appreciated. Would have liked a few more TV stations such as the MLB station.

"Nice Hotel on the Fox River in Downtown Oshkosh"

4
01/05/2017

Stayed here for a two day conference for work. Very nice accommodations in the downtown area right on the Fox River. Everything was clean and there was a beautiful view of the Fox River and the downtown area from the hote.

""Easter Brunch" 2017"

3
27/04/2017

Food gets a three star....Venue gets a five star....Service gets a ONE STAR. We were excited to be going back with our family to The Best Western Premier Waterfront Hotel this year (2017) because the Easter Brunch they served at the Convention Center (2016) was GREAT! We were disappointed this year and more than likely not return next year. The set up was very nice....plenty of options for food, however, ran out very fast and often...Dessert area always was empty and someone would come out with one cake and gone immediately cause too many people were in line waiting. Our service was terrible....terrible! We piled up dishes at the end of the table cause the Waiter never came around to clear them. We were lucky that there was a server tray set up on the side of the room with coffee and a water pitcher, because we were able to serve ourselves, along with many other guest. Server automatically gets 18%.....nice. Very disappointed with the experienced Management, I expected they would have staffed properly and fully.

"Great hotel on teh water"

4
26/04/2017

Nicely appointed newly renovated attractive clean rooms. Very comfortable beds and soft linens. You can get a King Corner Suite with a view of the river or the city skyline, your choice. There is a restaurant and bar attached to the property which is nice. Centrally located in downtown Oshkosh. The only think keeping me from rating this a 5 star property is the fact that the parking is awkward - long walk around the entire property or up and down stairs and elevators to get to lobby, depending on which route you take. Also, the pool area windows are directly open to the busy lobby and hallway leading to the restaurant (which is open to the public) so you feel like you have no privacy as people are gawking at you while you're trying to enjoy the pool. But once you are in your room, the experience is excellent.

"Great stay"

5
26/04/2017

Enjoyed it. Everything was clean, great view of river and lake. No issues at all. Would certainly stay again. Shower was nice. Didn't use the pool, but it was available. We were there for business reasons at a conference. Facility at conference were also great.

"Nice room"

4
24/04/2017

I recently stayed at this location. I was by myself. I found the parking garage difficult. Crowded, cars would drive up the ramp, squealing tires. Must have been locals as they would turn around and come driving back down quickly. Plus in order to take your luggage to your room, you had to lift all of your luggage and carry up several steps, go through a heavy door and walk down a long hall way to the elevators. I found that very inconvenient.

"Still a good choice"

4
11/04/2017

I returned to this hotel because I had been pleasantly surprised in the past and mostly because they have feather pillows. I checked in around 10:30p and asked if they had feather pillows in the room or if I had to request them. They responded that they may not have any left, but would check. 15 minutes later they were at my room with pillows, but later realized they too were synthetic. No sleep for me. Even after a terrible night sleep, I'm willing to recommend. In the future I'll call in advance for feather pillows.

"April Wedding group"

5
10/04/2017

Great value for our wedding guests at a beautiful location. We enjoyed eating at the Ground Round, and the bridal suite was perfect for the big day. Wish we would have known about the lack of continental breakfast but not a big deal

"Perfect mini vacation spot"

5
10/04/2017

Found this gem through Hotels Tonight app and so glad I did! The setting, hotel itself, amenities within and everything in the room all just perfect! Right on a beautiful river walk which made the view from my fifth floor window amazing too! Fabulous stay.

"GREAT place to stay"

5
10/04/2017

I've been to this hotel a number of times, mostly for conferences and once lucky enough to be for pleasure. Love, love, love it there. The staff are so friendly in the hotel and usually in the restaurant as well. GREAT nightly specials as well. Fitness center is always functioning and clean. Beds are super comfy as well. Makes the time away from my family for business easier.

"Best Western - Oshkosh, WI"

5
08/04/2017

I spent 6 nights at the Best Western in Oshkosh, WI and had a wonderful experience there. The staff were very helpful, polite and friendly, and they went out of their way to ensure that I had everything I needed. I was there on a work trip and I was very comfortable and was thought that the accomodations and service were excellent quality for the price. The hotel is clean and very comfortable and I had everything I needed. I would definitely stay there again.

"Best Western Waterfront exceptional"

5
23/11/2016

The Best Western Waterfront was an exceptional experience. We travel frequently and found the personnel one of the most outstanding qualities. The hotel is located on the Wiowash State Recration Trail which was a real treat. We loved walking to and from the Wisconsin Osh-Kosh campus and leisurelywalks along the river. I would definately stay here again if I ever find myself in OshKosh again. Highly recommend this hotel.

"Fun Wedding Stay"

5
22/11/2016

There was plenty of room availability for wedding guests. The suite we rented was beautiful and great for hosting the ladies of the wedding party for their wedding dress-up. I have been to other BW Premier locations that had the continental breakfast thrown in, but this location did not have that option, or I may have given it highest score. Not a big deal since they had an excellent restaurant in the hotel that served an excellent breakfast.

"Great Price with Nice Amenities!"

4
21/11/2016

The hotel offers as nice pool & hot tub, fitness center and very new and clean rooms. The beds are very comfortable and there is a nice place to lounge in the rooms as well. They have some of the best views overlooking the water as well. The Ground Round restaurant is great for food and drink and they offered discounts to go there. Overall it is a great hotel to stay at!

"expensive accommodations"

4
20/11/2016

This is a nice place to stay, but it does come with a high price tag. I experienced a couple of problems with this stay, the pillows were very small and being disabled there was a lot of walking required. My overall experience was very good.

"Conference stay"

4
18/11/2016

Overall excellent and friendly service. Door man helped us with our luggage. Check in was efficient. My room was clean and the bedding was very comfortable. Restaurant staff and service was very food. Good location and easy, safe parking.

"Very Nice"

4
16/11/2016

I have stayed at this hotel several time and really enjoy the friendliness of the hotel staff, quality of the food, cleanliness and style of the rooms and the location along the river is beautiful. Located in the City Center, It has easy access to the river walk and OW-Oshkosh Campus .

"Beautiful Comfortable Hotel"

5
14/11/2016

I was so comfortable in my room. It was lovely and nicely arranged for comfort. I arrived at night and was delighted to have a beautiful view of the river the next morning. The staff were all friendly and welcoming. A lovely lobby area with some divisions in the lounge to offer a quiet place to wait for others in my party. Thanks for a pleasant stay.

"Just ok"

3
13/11/2016

We were in town for a conference. The hotel room was fine. I dont understand why hotels do not use fitted sheets on the bed. Flat sheets on the mattress is very irritating as they always come out. The food at the conference was horrible. The pumpkin cheesecake was ok but on the plate next to it was sauted onions and cranberries. It was disgusting. No one ate it. Who puts onions, cranberries and cheesecake together.

"Excellent hotel with a view!"

5
12/11/2016

This hotel had a excellent 8th floor view. Best hotel in Oshkosh, Wisconsin! Would highly recommend staying there. Have stayed here multiple times on business. This hotel is consistently a great place to stay. Have stayed at several hotels in Oshkosh, Wisconsin. This is the one to come back too.

"My stay in Oshkosh"

5
11/11/2016

Visiting this facility for a trade show was an excellent experience. Great service and excellent food with a great night of sleep is all I could have asked for. The staff was very accommodating and was always around when I needed them. I will recommend this facility to my fellow friends and business associates.

"Awesome."

5
10/11/2016

I expect my stays as BW hotels to be good. I expect them to maintain high standards of cleanliness, tasteful décor and comfort. This hotel met all of that, and included a beautiful view, wonderful bed and nicely laid out room. As I had a discounted room, I expected a lower floor and obstructed view of the river. Instead, I was treated to a top floor room, convenient placing on the floor

"Stayed there two nights this past week, everything was first class. Beautiful views, very quiet, excellent food"

5
29/10/2016

Checkin was very quick and front staff super friendly. Large room with pretty views of the river. Very quiet, and new furnishings. Going back through next week and already made a reservation. Ate at the restaurant 3 times, always served fast and everything was very good. Have great daily specials.

"Great service, room and view."

5
28/10/2016

When this hotel was refurbished and rebranded a few years ago they went all out. This was a Hilton, built with the convention center across the street, that went downhill, closed, and was remodeled along first class lines and reopened. Good shower-head elevation, and lots of outlets due to every table lamp base sporting two or three. There's a Ground Round on the ground floor right on the river, and, as you can see, a great view from my 8th floor window. I'm adding a dimension to my hotel room reviews: how easy it is to find the lamp switches to turn on the lights. Lots of hotel rooms make this a real challenge. Here, there is a rocker switch in the base of every table lamp and near the top of the floor lamp. So, A+. And, for those of you who like to get some bang for your buck when you bang your heads, granite surfaces on desk, dresser, bathroom counter, etc.

"Nice weekend getaway"

4
27/10/2016

We enjoyed the beautiful view from our room and liked watching the bridge move for boats. This was a great place for a little getaway and was close enough to Green Bay for our time cheering on the Packers. Also, it's close to some nice restaurants and cheery little coffee shops.

"Best View in Town"

5
26/10/2016

The Waterfront hotel has an amazing view... in the morning, afternoon, and the lights on the bridge at night. Premier is displayed in every way, the service as well as the rooms. My family came in town to visit and we stayed here.. and we will be back! You have to see this view though....

"Awesome hotel"

5
24/10/2016

We stayed at this hotel for a wedding that was held in the Conference Center. The hotel was very nice, clean, comfy and great service by the staff. Would definitely stay here again if in the area. Easy access to the hotel from the highway and a large spacious room. There is a Ground Round restaurant on the property and the food was overpriced and the service very poor.

"Nice room and hotel, but a bit pricey"

3
24/10/2016

The room was very nice and the location worked for the wedding we were attending, but the price was a bit steep to not include breakfast. The breakfast experience was less than stellar (not great service). The room had a nice view and the beds were comfortable and it was quiet.

"Oshkosh get away"

5
24/10/2016

The staff was very nice, the pool and hot tub clean and in good working order. Close to all downtown activities including Manila restaurant. We were able to walk to dinner and get coffee in the morning. Highly recommend staying here if in Oshkosh.

"short overnight stay"

5
23/10/2016

Clean, updated, quiet room, Comfortable, great water view. Nice location downtown. Does not offer breakfast with stay, but, close to restaurants and shops with one attached to hotel that serves breakfast. Also attached to convention center. Close to UW-Oshkosh.

"Sunday Night Football/Green Bay Packers"

4
22/10/2016

This was a very nice hotel; that I plan on using again when visiting Green Bay. The rooms were very clean, nice size, helpful staff, beautiful views & reasonably priced. It was only about a 45 min drive to Lambeau field. They also had a few restaurants nearby that we gave a try, not bad.

"Oshkosh's Best"

5
22/10/2016

Beautiful Waterfront Hotel with excellent staff, loung, restaurant & views. My disbled husband really enjoyed watching people fishing, boats & trains from our room window views. No need to leave premises as lounge & restaurant has excellent drinks, food & desserts! Our waitress went out of her way to take a sunset picture of us on patio. A must stay when traveling through Oshkosh.

"A improved side of Best Western"

5
22/10/2016

The hotel is really modernized, clean, and well equipped. In house restaurant, pool, and bar (Ground Round). The rooms were spacious, well appointed, and VERY CLEAN. During my stay the rooms were extremely quiet and the front desk staff were visible, helpful, and professional. I would definitely stay here again and probably go out of my way to do so. This is right in the middle of the old downtown area and would be great in the summer. The hotel is attached to the Convention Center as well and has lots of free parking.

"Premier Experience"

5
21/10/2016

This hotel is located right in downtown oshkosh within walking distance to the riverwalk and main street. It is also a great value. The Ground Round is nice too. I like the coffee in the lobby. The hotel layout is rather confusing but you get used to it. You need to take two elevators from the lobby to the parking garage.

"Pleasantly surprise with location and room"

5
20/10/2016

Very nice view of the riverfront. Nice restaurant/bar with river view and patio seating. Very clean and well appointed room with a freezer and good coffee. Very clean and fresh. No motel smell. Exceeded my expectations.

"Clean and scenic--highly recommend"

5
18/10/2016

Best Western is right next to the river and our room had a beautiful view. The room was super clean, quiet, and comfortable. My husband enjoyed a scenic bike ride along the river right from the hotel. While we were in town, it wasn't a noisy area (on this weekday stay, anyway).

"Trip to Oshkosh Wisconsin"

5
17/10/2016

Went up for our Sixty First Reunion of the OX5 antique aircraft club had a wonderful time out at all the EAA Hangers and Museum First time I had been up there and was impressed with all of oschkosh wi the resturents were excellent the service was great everyone up in that part of the country tried there best to sell wisconsin in the best way posible M Meek Baton Rouge La

"A great hotel in a cute city"

5
14/10/2016

Great staff, clean rooms. Room service, riverside restaurant are great in the summer. Close to the quaint downtown area, boutiques, pubs, restaurants. Great convention rooms easy access to outside for breaks. Easy reliable Wi-Fi. Connected to the convention center I will stay again

"Best in Oshkosh"

5
13/10/2016

This is by far the best hotel in Oshkosh. I lived in Oshkosh for many years. This hotel was recently updated and feels extremely modern. Nice hotel and bar downstairs. On the river with good views. Pay the extra 10 dollars and stay here is my view.

"Great Place to Stay!"

5
12/10/2016

Great Property, - awesome view on the water - Amazing Staff - We will definitely be back! I have never been to a hotel were even the housekeeping staff greets you as you are walking to your room! Highly Recommend!

"great place to stay"

5
11/10/2016

This hotel was very nice to stay at. I would highly recommend this hotel. The view from my room of the Fox river was peaceful and watching the boat traffic was soothing. I particularly enjoyed having dinner on the patio and at a window, watching the goings on at the dock and river.

"Great Hotel"

5
10/10/2016

Attended for a conference. Excellent choices of food, rooms were set beautifully for each activity. Plenty of room to move around. Everything close, not a lot of walking,. Elevators were fast...The hotel clean and neat. Parking on the property was free and convenient.

"Wisconsin Hospitality At Its Finest"

4
10/10/2016

The hotel is adjacent to the Oshkosh convention center. It makes it very easy to move between convention sessions and your room. Also the sky way means you don't have to deal with the weather outside. The room is nicely equipped with a mini-fridge, microwave and coffee maker (with coffee!). The bathrooms are well lit and the water is HOT, not a lukewarm douse.

"Great Hotel"

5
09/10/2016

Great location, great rooms, great value. Rooms are very nice. Nice pool, hot tub, and exercise facilities. Very nice décor. HVAC is awesome, quiet and consistent. Nice and quiet rooms. Good parking available.

"Best Western Premier - Oshkosh, WI"

5
09/10/2016

Excellent accommodations, both for the conference I was attending and for the hotel room itself. Food was very good ... drinks made by the bartender were even better! The staff for the conference were attentive and courteous. Definitely recommend the hotel for anyone planning a weekend getaway or a business trip.

"Clean and comfortable stay"

5
06/10/2016

Stayed for business. Very good experience. Room was clean, comfortable, and quiet. Staff was accommodating and friendly. Bar/Lounge was nice for the end of day. Really like the voucher coupon which is flexible for use in restaurant or bar.

"Too expensive for what you get"

3
03/10/2016

Recently stayed for a wedding I was in but was not given the wedding block room rate. Even after calling the front desk attendant and requesting to be in that block she was very unprofessional and rude. She would cut me off when I would ask a question and told me there were no rooms left in the block (which I understand if in fact there were no rooms open) however I knew for certain there was since someone from my family had just cancelled hence my reason for calling to get that rate. The room I eventually was given came to $60 more than what the rest of the wedding party was charged. The room was very nice though, the building is up-to-date and is in a convenient location. But I was very disappointed with the customer service, their lack of urgency, no complimentary breakfast for such expensive rooms and just the overall experience I had. If you will be having a wedding there or at the convention center I would recommend looking for a different hotel and getting an Uber to help alleviate the cost of such expensive rates - it will be worth the extra trip.

"Great hotel for college visits"

5
03/10/2016

My son and I were visiting UW Osh Kosh and I was extremely impressed with the hotel and service. Top notch. I am from the Chicagoland area and was not expecting the hotel to be as nice as it was. Clean, modern, and great service.

"Very nice place"

4
02/10/2016

Was here for a wedding reception. Had a king bed room. The hotel was very nice and clean. Parking was ok but a little bit of a maze to get from parking to other places in the hotel. Food for the reception was very good as well. Service and staff were really good. The two complaints that I and my girlfriend had were that the pillows were too thick and made sleeping a bit uncomfortable and we were told we had a river view however the view was of the roof tops and parking ramp. I would sea here again tho.

"Oshkosh 2016"

4
28/09/2016

The hotel was in a central location and close to a number of eating and drinking establishments. The level of amenities were good and the attached bar/lounge had good specials. The only fee was the parking garage per day, which wasn't much. The facilities for the conference were fine and worked well.

""Best" Best Western"

5
26/09/2016

We visited this hotel this weekend for a wedding. Such a lovely venue on the river. Room was very nice, modern and comfortable. Staff friendly. We've stayed at 3 BW hotels this summer and this location is "best" by far.

"Happy with the stay"

5
26/09/2016

Very professional hotel that satisfies our needs nicely. Also very busy and room prices fluctuate a lot, so one must be careful when booking. Always good coffee in the lobby. The gym is nice and the indoor pool is a nice addition. Covered parking available.

"Good stay."

4
26/09/2016

Staff is very helpful and friendly. Hotel was clean throughout and had coffee and water available in the lobby all day and all night. Parking in the deck behind the hotel is free, but the stairs and elevators that connect it to the hotel were a little confusing for a first time visitor. Room had a slight musty smell when we arrived, but the rooms have windows that open, so it aired out nicely after a couple minutes. Good bar specials, but skip the Ground Round for breakfast. You can do better on Main Street at The Roxy or other cafes.

"Exceptional Event - Top Notch"

5
24/09/2016

The staff are remarkable to work with when planning an event. The staff that sets up the event are delightful and so focused on making our event wonderful. Christine and Kirk are the two greatest people I have ever worked with on an event. They knew it was critical to me to be perfect and they delivered. The ballroom is gorgeous, spacious and the food is wonderful. The team I work with make it a joy to plan events there. Always my first choice. Wonderful venue, wonderful staff.

"Wonderful hotel"

5
23/09/2016

Beautiful downtown hotel, nice large rooms, quiet for sleeping! Very nice pool and hot tub. Parking in adjacent ramp. Only "issue" was taking luggage from ramp up a few steps into the 2nd floor of the hotel and getting it all from the car and back again.

"Good"

4
18/09/2016

We had a very nice view of the river. Service was good. We were there for a wedding at a yacht club by the lake. very nice. Parking was a little confusing. They could use a ramp from the elevator to the parking deck. You have to lift you suitcase to get it down some stairs.

"a great "home base""

5
16/09/2016

Very convenient to most city attractions although surrounding businesses seem overpriced - which the hotel was NOT! A bit of a gem for both comfort and cleanliness with a very good restaurant. One very minor negative...to add a $3.00/night fee for parking in a city this size seems inappropriate.

"A nice stay"

4
11/09/2016

A good business hotel. Restaurant is great for a hotel eatery. Pool and Hot Tub are open late (2:00 AM). The property is clean, quiet, and in a good location on the river. Not a pleasure destination...business and attached Convention Center (I guess someone has their convention in Oshkosh, WI).

"Great Experience!"

5
07/09/2016

Could not have a more friendly, helpful staff. Sitting outside by their bar/restaurant which is located on the river watching the sun set is absolutely wonderful. If you are traveling to Oshkosh you have to stay here!

"Great choice in Oshkosh"

5
06/09/2016

We chose the Best Western Premier based on reviews of Oshkosh hotels on Trip Advisor. Great choice! The location was great, room very comfortable, clean and quiet, and the staff superb- friendly, professional, helpful and efficient, too. Especially liked some of the nice touches- glass drinking glasses and ceramic cups in the room, no plastic! Lots of pillows on comfortable bed. Enough hangars in the closet for two people to use. The view of the river was an added treat, especially at sunset. Parking in the garage (or the ramp as they call it) was a nice amenity. Complimentary soap and shampoo were good quality, with plenty of towels in bathroom. All in all great hotel choice! We had breakfast in the restaurant two days. Good food, reasonably priced, very pleasant and helpful staff.

"My stay at Best Western was totally awesome"

5
06/09/2016

Best Western is a very nice and affordable place. Very clean and pleasant. The bar/lounge and restraurant were very nice. Would totally stay there again. The beds were so comfortable along with the pillows.

"Great staff and a quality property"

5
05/09/2016

All of the front desk staff were so friendly and helpful. Lots of smiles. Well groomed and dressed. Very accessible. Clear communication. Great and helpful recommendations. The best overall staff experience I've had at any major hotel anywhere in the past year. The rooms were clean and well maintained. Beds were comfy with plenty of pillows. Very quite. Quality restaurant and lounge. Beautiful location on river. Easy access.

"1st trip to Oshkosh"

5
02/09/2016

My husband and I traveled to Oshkosh for a reunion of a WWII group, so the hotel had been selected by the planning committee. We enjoyed everything about it, the price, the accommodations, and the service. We especially appreciated the view of sunset over the Fox River as we enjoyed dinner in the outdoor seating area of the restaurant. A great hotel!

"Best Western Oshkosh"

5
01/09/2016

I had a couple of great nights in Oshkosh enhanced by this Best Western hotel. Very nice place to stay, great location and good on pricing! The restaurant/bar area was very nice and the service excellent!

"Unexpected NEW Find"

5
01/09/2016

I admit I haven't considered this Brand for a while, but based on my stay, I will definitely be back to this property and look at others. Great places to eat within walking distance. Safe. Staff was really on their game. Easy in and out.

"Business traveler"

3
31/08/2016

Overall, not a bad hotel but more expensive than others in the area. Clean, spacious rooms; decent restaurant but a little pricey for the food & drinks; nice pool & hot tub (when they are working); nice spacious lobby where you can meet up with other guests or have a conversation.

"Downtown Oshkosh"

5
26/08/2016

A truly great hotel in a great location. The hotel bar has outdoor seating along the Fox River. Lots of other bars and restaurants within a mile walk. Whenever business takes me to Oshkosh, WI this is the place to stay.

"Why stay anywhere else in Oshkosh?"

5
25/08/2016

This hotel has everything. It is beautifully decorated, in both the public spaces and rooms. The Ground Round Restaurant is very nice to have on the premises and has a fantastic riverfront patio that is apparently the place to be on summer evenings. The rooms are generously sized, with all amenities you might expect. The staff is invariably helpful and friendly. Great coffee set-up. Everything works here. There are many reasons this place gets ranked #1 in Oshkosh.

"Group Travel for Wedding"

5
23/08/2016

The Best Western provided a comfortable experience for a group attending a wedding. The rooms were clean, all appliances worked well, we had no complaints. The location with a waterfront patio was nice.

"Nice, Clean Hotel "

4
22/08/2016

Recently I have had to travel to Oshkosh for business at least once a month. I have stayed 4 nights so far at this location, and I will continue to return to this hotel when I come to Oshkosh. I am very picky in regards to cleanliness, and with the exception of dirty glass cups in my room everything has been very clean. Beware that weeknights are quiet but Thurs-Sun there are usually events and weddings taking place, so if you are traveling for business request a room as far away from the elevators as possible. The restaurant is decent, although I wish breakfast opened at the same time every day rather than later on the weekends, only because it would be more convenient for me to be able to eat quickly at the hotel before walking over to the conference center on Saturday mornings. The business center in the lobby is excellent, and the printers are a huge plus! Great wifi access throughout the hotel. Staff are friendly, professional, and unobtrusive. Definitely the best hotel in the area!

"Excellent Hotel/Staff"

5
22/08/2016

We came to town for a wedding. This is the hotel that the wedding party was staying at so we wanted to book a room there. It was beyond what I had expected. Rooms were fresh, clean and felt that I should have paid much more for a room like this. I will definitely recommend this hotel to others and will be staying here each time I am in town. Thank you for a wonderful experience!

"Great Hotel on the Water"

5
19/08/2016

A great hotel in the downtown area of Oshkosh. Other than being on the water the area around the Hotel was not very interesting. The hotel itself was very up to date and comfortable. The quality of the room, the bed, the bath room, and the decor were very good. However the cost, approx $170 for a King bed room, was not a bargin.

"Nicest Best Western I've Stayed At"

4
17/08/2016

This is certainly the nicest Best Western I've stayed at in the U.S. Typically when I have booked rooms at Best Westerns I expect facilities in need of upgrades and plastic cups. Not the case here. The rooms are very comfortable, clean and modern with higher-end amenities and materials. Both rooms we had reserved had nice views of the river even though they were across the hall from each other. The adjacent River walk is nice for walks and runs. The staff is friendly and helpful. On the downside, the hotel seems to have a lot of weddings and events on the weekends, making the lobby noisy and busy, though our rooms on the 7th floor remained quiet. Also, the sink drain in one of the rooms smelled bad when we ran the faucet. It probably just needed some bleach.

"Wedding"

4
15/08/2016

Our Son's wedding was at the convention Center next door and our experience was wonderful. Everything was great The Hotel was neat and clean. Staff was very personable We received a lot of complements from quests

"Best Western Premier, Oshkosh"

5
15/08/2016

The staff was friendly, courteous and behaved professionally. The room was clean. The bedding was very comfortable. The shower was very good. The attached restaurant served good food and was reasonably priced. The waterfront setting was very pleasant.

"Excellent visit"

5
15/08/2016

We had a great time for a wedding. Easy to find right on the fox River....beautiful views day and night. LOVED that Ground Round is attached to the hotel. Never had to drive anywhere for food and drink. AND they had the Packer game on the lounge TVs which we could not get on TV in our room. Had a great time and will definitely be back

"Always a comfortable stay!"

4
14/08/2016

The rooms are very comfortable and clean. Most of the hotel staff are friendly. The parking seems limited, but there really are no other options. It is very convenient to have a bar/restaurant downstairs. The pool & whirlpool are nice. The rooms are spacious and we have been very comfortable staying at this hotel.

"Very Nice"

5
14/08/2016

This was our 1st BW Premier property and we were very impressed. As frequent visitors to BW we know the chain. This particular property is right on the river. Access was relatively easy off I-41. The hotel itself is very well appointed as are the rooms. There is a large parking garage with access directly to the Hotel. My only complaint with it is that you cannot get a luggage cart to your car in the garage because of a set of about 6 stairs. Perhaps in time a ramp could be installed but in the meantime you have to do luggage at the entrance and then park. Not end of the world stuff but it is there. The Hotel has a very nice restaurant /bar in the building with a riverside patio. We just had appetizers but the staff were very good as was the food. We would definitely stay here again.

"Good value and excellent service"

5
11/08/2016

We stayed here for the second time as part of a group retreat event. The service was excellent, the room very comfortable, and we love the bar with the patio along the river bank. We'd certainly stay here again.

"great palce to stay"

5
11/08/2016

I stayed here recently for 3 days while attending a conference. The hotel is very clean every where. The room was clean, quiet and the bed and pillows were very comfortable. The staff was all very friendly and helpful. I had a king sized river view room with a nice view of the river, a micro wave and small refrigerator were in the room. I will stay here again.

"Last minute booking"

4
10/08/2016

Stopped at this hotel with no reservation and were given a good rate at the counter for their king room with Whirlpool suite. Good experience, great view, and the Ground Round restaurant was quite good,

"First Experience at a Best Western Preimer Hotel"

5
10/08/2016

The BWP Waterfront hotel offers excellent, well appointed river view rooms at modest prices. Breakfast us not included but the on site restaurant offers senior options fit 5 dollars and most breakfast items for less than $8. Friendly, attentive staff, we had a great four night stay while attending a conference. Would definitely stay here again.

"Very very nice!"

5
09/08/2016

My wife and I stayed here one night while visiting other family in the area and it was outstanding. There was only one guy running the desk on the Sunday afternoon we checked in and he was a bit harried, but he was friendly and the room was great. There was no amenity lacking. Fridge, microwave, Starbucks coffee in the room. Lighted vanity mirror in the bathroom, hairdryer. Really a nice place to stay. The property wasn't fully booked out when we were there but it was very quiet. I definitely would stay here again in a heartbeat.

"Great location"

4
09/08/2016

The Best Western Premier Waterfront Hotel & Convention Center, Oshkosh, WISCONSIN is in a great location on a river just before it enters Lake Winnebago. It is also situated in downtown Oshkosh and features a sky bridge to the convention center across the street. The decor is very nice, the beds are comfy, and the internet is sufficiently fast. The only work they really need to do involves the staff. The front desk staff and some of the wait staff in the restaurant were neither attentive or friendly. Otherwise, a great stay!

"Best Western Convention Center Oshkosh"

5
08/08/2016

I attended a retreat in Oshkosh. The rooms and all events took place at the Convention Center. Even though they had THREE wedding receptions going on during the course of our retreat, they handled the workload beautifully! The rooms are lovely and every single member of the staff is friendly, courteous, and helpful. I HIGHLY recommend staying there. The attached parking garage is VERY convenient.

"Excellent service "

5
01/08/2016

Spent a few nights and took advantage of the restaurant on site. by far one of our best and most personable service experiences ever! Definitely worth the trip just to see Robyn O. again. She was able to cater to our group no matter if it was a few of us or a whole group. Cannot wait to come back and see her again!

"A Best Best Western"

5
31/07/2016

I have previously thought of Best Western as a lower quality brand, but this hotel offers spacious, nicely appointed rooms with high quality finishes and everything you'd expect from a more expensive business hotel. The riverside lounge is a lovely place to end a long day. The Ground Round is nothing special, but the food was decent. The shuttle service to and from AirVenture was excellent and convenient.

"Delightful stay in Oshkosh"

5
30/07/2016

Our family really enjoyed the Best Western Waterfront. We were in town for Airventure. We would have loved to stay for the week but it was booked, so we just had 2 night at the Best Western. Really nice! Great room and convenient restaurant in ground level area. Great scenery on the river. At certain times you can see cars, bikes, trains, boats and planes all together at once, very cool!

"Great!"

5
26/07/2016

This has to be the best hotel I have ever stayed at! Very clean and everything was top notch! I love the lotions and shampoo that they provide. I wish I could buy then somewhere. Towels looked brand new and not a stain on them. It was just a very good experience. We want to go back some day soon to walk on the cock just across the street again. Very pretty at night.

"VIP feeling"

5
23/07/2016

This hotel is absolutely amazing. The fine details throughout the hotel and guest rooms make this one of my favorite destination. The front desk supervisor was absolutely phenomenal. Everything from the fresh lemon water to the fine dining on the pier makes this my favorite hotels. The Decour and layout of the guest rooms have a classy smooth feel to them. The view out the window was amazing. I highly recommend stopping at this property if in Wisconsin! Thanks Nichola B.

"Lucked out"

5
23/07/2016

We were going to a concert and had reservations for another hotel. We drove to see where the venue was and close by was the Best western. We stopped and they had a room available for a reasonable price. Hotel was within walking distance of the concert. Staff were friendly, room was fantastic, great view of the river.

"A pleasant surprise"

4
21/07/2016

I wouldn't be looking to stay at a Best Western, but for business reasons I wound up staying here. Expecting a 2 star hotel, I was pleasantly surprised to get a nice, upscale (Hilton + level) room with comfortable beds and quiet A/C that doesn't wake you up in the middle of the night. Recommended.

"Staff was amazing"

5
21/07/2016

My family stayed for 1 night and it was great! The rooms are very nice, up dated and comfortable. The pool was open late, which is really convenient for late night travelers. Every staff member I worked with was very eager to make our stay welcoming.

"Business Stay"

4
20/07/2016

Hotel staff was all friendly and helpful. Room was very clean and bed was comfortable. Loved that they gave you two or each kinds of coffee and plenty of creamer. Close to downtown. Dined outside overlooking the lake. Would stay again. Business rate was great.

"Plush and professional"

4
19/07/2016

Stayed here last week and wish I could have stayed longer. The location is great, the staff was friendly and the room was very plush with beds we never wanted to get out of in thec morning. Didn't eat here but did use large hot tub and pool. Will definitely stay here again.

"Renovation complete...Beautiful"

5
18/07/2016

Very nice hotel, comfortable rooms and beds. Nicely decorated. Awesome outside patio and bar/restaurant area on the River. Swimming pool was a hit for families. Banquet rooms for business travel. Free coffee in the lobby.

"Better than Expected!"

5
17/07/2016

We stayed here because of our son's All-Star Football game that was being held in Oshkosh. It was convenient because the banquet was at the same location. What a pleasant surprise. The rooms were very nice, the bathrooms were great, the beds were comfortable, the staff was great and everything was CLEAN! Right on the river.

"clean rooms!"

5
15/07/2016

Great place to stay. Rooms were clean and quiet. Fast and courteous service checking in and out. Beautiful view and quick access to everywhere in Oshkosh, without terrible traffic issues. I highly recommend this Hotel. A great option for anyone going to Lifest.

"Best Western surpassed Expectations!"

4
15/07/2016

I was pleasantly surprised this hotel/conference center on the Fox River. It had upgraded room and amenities like a Hilton or Marriott. No charge for Internet or WiFi unlike Marriott and others. I received a coupon for 10% off breakfast Check in/out was fast and easy. For those staying for pleasure there is a game room, fitness and lounge. I also recommend the Fox River brewing Co restaurant on the water (20 mins away easy drive).

"annual summer reunion"

5
12/07/2016

As has been our experience since this hotel has reopened as the Best Western, it was all that we expected and more. Great staff, great facility, easy to book, and a very pleasurable experience. Parking is easy, but sometimes hard to find a spot when the hotel is busy.

"Couple Getaway w/ Friday nite Wedding"

4
11/07/2016

My spouse and I came up two days early to check out the town and get a little boating in. This particular hotel is in top rated condition for having been a renovation from a previous brand. Based on the age of the building and the nature of its location, its an all around solid 9 in my opinion. You can't really do much more with this hotel because of the limitations of the convention center, so it's never going to be a 10, but its a solid 9 with a 10 effort. Stay on the north face for a great view of the river.

"Excellent place to stay!"

5
11/07/2016

What a great place to stay! Right on the water, with a great view. The entire place was so clean, bedding was soft, air conditioner was quiet! We ate at The Groud Round in the hotel, right on the water. Another great place!

"Great Place for Business"

5
08/07/2016

My company had a conference at the hotel. Service was great. Nicest Best Western I have ever stayed. Room was huge and had a great river view. Good coffee in the room and then free coffee all day in the lobby. Lots of places to eat within walking distance. I will definitely stay there again.

"Uncomfortable "

3
06/07/2016

The amenities, location and rooms were clean and looked nice. However the beds, pillows and HVAC blowing directly on the beds was uncomfortable and disappointing. This hotel was renovated several years back, I expected more.

"BW Oshkosh"

3
30/06/2016

Best Western Premier Waterfront Hotel & Conference Center, Oshkosh, Wis was a nice place to stay. Our group loved the river walk area on the Fox River! Walking it at night was so pleasant. We wanted to eat outside but it got too windy to eat out on the deck so we moved inside. They were very accommodating. The rooms were nice size, the beds were OK, the pillows were not the most comfortable I have slept on, the hotel doesn't offer a complimentary breakfast which was disappointing. There is a Ground Round in the same building. They have good food and nice variety of menu items as well as generous portions. Might consider staying here again if we are in the Oshkosh area.

"Great location"

4
26/06/2016

Nice and clean room. Great decor. Bathroom was cramped. Was very surprised that a complimentary breakfast was not included. This is the only Best Western we have stayed at that does not offer this. Front desk was friendly but the girl that checked us in was new and she did not give us any details, we had to ask where to park and about the breakfast. We asked that our room be cleaned in the morning and after being gone all day we returned to relax and found our room was still not cleaned at 3 p.m. When my husband asked the housekeeper when it would be cleaned she acted very bothered and quite rude, We usually chose Best Westerns and were quite surprised by this.

"Great Hotel in Oshkosh"

5
26/06/2016

This hotel is beautiful. The room is very large with updated decor. The room overlooked the water. We enjoyed the Ground Round located in the hotel which is also on the water. Very pleasant experience

"Great Stay"

5
22/06/2016

I came for business, but was able to enjoy my off-time here at this hotel as well. Great location on the river, and the hotel was beautiful! My dinner a the Ground Round was delicious-- great service from Aaron! Registration staff was extremely welcoming. Thank you!

"Oshkosh Best Western Premier"

5
21/06/2016

Very nice, clean hotel, friendly and accommodating staff, and the Ground Round restaurant inside has good food and a good staff. Park with amphitheater across the street had great entertainment at the time of my stay which enhanced the experience. I would visit again if I ever have the need to be in the area again..

"Great hotel."

5
20/06/2016

We enjoyed our stay overnight at this Best Western. The hotel was very clean and the rooms were very nice. The location was very pretty and right on the water. We didn't try the restaurant but we should have!

"Nice!"

5
20/06/2016

I stayed for three nights for a conference that was held across the street at the Conference Center. The hotel was very clean. The staff was very helpful and kind. Upon departure, our car would not start. The battery was dead. Desk staff called maintenance. The maintenance worker was very friendly. He brought a power pack unit and jump started the car. He was very personable and seemed very happy to assist us. Food in the restaurant was also very good.

"Best place to stay in Oshkosh!"

5
20/06/2016

Parker (desk clerk) had warm and pleasant smile and made our check-in quick and easy. With that said, this isn't anything like the old Best Western's I remember from years ago... this is an very nice upscale property. Fantastic rooms with great views of the river. The restaurant is a little on the high side as far as pricing (most hotels are) but offers great views of the river and draw bridges in the summer. We will definitely be back the next time we're in Oshkosh.

"really excellent all round hotel"

5
15/06/2016

stayed as a holiday maker, here visiting from the UK. I cant speak highly enough about this hotel! The rooms are large modern and clean, the bed was massive and my wife and both had an excellent night's sleep. The indoor pool is pristine and the spa pool is nice and warm. Finally, the restaurant is fantastic! There is no need to go out into town, one of the best restaurants is right here!

"Beautiful Waterfront Hotel with ALL the ammentities!"

5
14/06/2016

In Oshkosh for a Charity Boating event and chose Best Western Premier Waterfront Hotel & Convention Center, Oshkosh, WISCONSIN because it not only offered docking, restaurant, indoor pool and fitness center but also was walking distant to Downtown and additional bars and restaurants.

"Great First Stay"

5
13/06/2016

This was my first visit to Oshkosh. Hotel was offered as part of a conference. Very pleased with the location, the comfort of the room and amenities. Staff was helpful and welcoming. I would certainly recommend this location and will use again.

"Fox River Palace"

5
12/06/2016

We got a suite on the riverfront which I highly recommend. Attentive service by the staff with many amenities.Wish they had a continental breakfast but the restaurant had fabulous choices. You are right on the Fox River which flows out of Lake Winnebago. You can also dine outside at the connected Ground Round so if you desire to get in your boat you can dock right there. You can see the draw bridges and stroll along the Fox. This was one of our better picks for places to stay.

"Perfect For a Wedding There or Next Door!"

5
11/06/2016

We went to a wedding in June and it was at an area next door that used to be a shopping mall. The hotel was wonderful as we had a suite. The room was spacious with plenty of room to get dressed. Had a nice bar and plenty of space to entertain. Very large king sized bed that seemed extra long. Great location along the river where it you can see the entrance to Lake Winnebago. Staff was friendly and customer service was great.

"Excellent hotel"

5
10/06/2016

I have stayed here twice now for business. Both times this place has been excellent. It is an extremely well run, clean, and wonderful place to stay. The area is very nice - relax at the Ground Round patio and what the boats go by.

"Excellent Hotel on the River"

5
08/06/2016

I had a wonderful time at the Best Western Premier Waterfront Hotel & Convention Center. The Convention Center was attached with a skywalk... which was very convenient... not only because we had rain... Rooms were very modern, clean, well -done... It was nice to have glass's vs plastic cups and every room has a micro wave and frig. Pool area was nice, clean, with a hot tub... Service top notch.

"wedding stay"

4
06/06/2016

the hotel was really nice -the Ground Round downstairs was okay. - they need to serve breakfast later on weekends for guests- most guests were wedding attendees, who are not going to be up early and with doing checkouts and saying by to relatives or friends it gets late, but you still want breakfast.

"Overall Pleasure"

5
05/06/2016

I felt the hotel was a totally great experience. Rooms were along the Fox River the few was great. Ground Round is a great restaurant and close to other places to go. Having a parking ramp was really nice. Being in a downtown setting sets it apart from the Interstate 41 which also makes it nice an quiet. Staff were very nice and answered all our questions. The pool and hot tub were clean and very nice. W enjoyed our overall experience and would recommend others stop and enjoy there stay.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Debbie and Stev...H, Thank you for choosing to stay with us and sharing your review of our hotel. It is a pleasure to see you enjoyed our downtown location on the riverfront along with our popular, casual Ground Round at River's Edge restaurant. I'm glad you enjoyed your interactions with the staff. We look froward to serving you the next time you visit Oshkosh!

"Wedding Weekend"

4
03/06/2016

We attended a wedding at this hotel. Everything was lovely and the setting on the river adds to the ambiance Rooms were up to date and very clean. We didn't have time to use the fitness center but we saw many families with young kids heading to the indoor pool. Looked like a good family hotel If you are going to OshKosh I think this place is the best in town

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear kimsmith5, Thank you for your positive review and endorsement of our hotel. I'm glad your attendance at one of the many weddings we service annually introduced you to our hotel. Our team strives to provide the best in quality service and product. It is nice to see we met your expectations. We hope to have the opportunity to serve you again.

"The very best!!!!!!!"

5
03/06/2016

Service is awesome. Hotel is super clean. Great view of the river. Food was fantastic. Service from bar and manager David was impeccable. Recommend highly. This place does it right. Keep up the great work Xiu

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Bk B, Thank you for your positive and enthusiastic review of our hotel! I appreciate you recognizing David and Xiu as two of our team members who made a positive impact on your visit with us. We look forward to the opportunity of serving you again.

"Nice hotel"

5
03/06/2016

This was a nice hotel. Great location, within walking distance to many places and the water. Service was good and very clean premises. A good value for the price of the room. If in the area I would likely stay here again.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear M8235DXjaneh, Thank you for your positive review of our hotel. I'm glad our downtown location on the waterfront were features you enjoyed. I appreciate you noting the property being clean with good service. These are simple basics we strive to provide to all of our guests. Thank you for staying with us. We look forward to the possible opportunity of serving you again.

"Excellent place to stay"

5
03/06/2016

This is a beautiful city along the lake. The room was remodeled and beautiful! I am very particular about hotels I stay in and was pleased with our stay! Plenty of parking, however it is a bit of a maze to get from the parking garage to the lobby. There is a fabulous walkway along the lake as well.

"Great waterfront views"

5
03/06/2016

I really enjoyed the in house bar/lounge and restaurant. I sat outside and had food and cocktails while watching to boaters go by. Great rooms, lot's of windows. Clean, well kept, safe, and quiet. Have a pool, hot tub, and game room.

"great wedding venue"

4
31/05/2016

The hotel is connected to the Oshkosh Civic Center by a covered walkway so very convenient for our wedding party! Hotel is right on the water and conveinienent to shopping and restaurants. Staff are very friendly and accomodating.

"Wedding stay"

3
31/05/2016

Felt like the price was too much. Bed was uncomfortable and walls were paper thin. Could hear conversations next door like we were there. Reported it to front desk and they did not respond. The wedding and the reception were good. Good food, service was a little slow and they did not check to see if there was anything else we would like. No refills on anything.

"Delighted with serice"

4
28/05/2016

Thanks to a very resourceful check-in staff, who assisted in minor 1st aid (occurring OFF-property), providing an in-room wheel chair (I am restricted to travelling only with an ECV)! Also, thanks to Parker (check-in) with moving my conversion van to appropriate parking.

"Excellent Staff and Amenities"

5
26/05/2016

This was my second time staying at the property. Both times, the staff was extremely helpful and friendly. Check in was quick and efficient and they even helped my mom find a church within walking distance. The rooms have been remodeled and offer a microwave, fridge and coffee maker. The beds were really comfortable and the rooms are clean. The gym is well appointed and offered a lot of equipment. We did not use the pool, however, it looked nice. There is a restaurant connected to the hotel which was convenient and the food/service was excellent. I ran in a half marathon the following day and they were able to give us a late checkout. Overall, a great experience.

"Great Experience!"

5
25/05/2016

The hotel is newly updated, great service, friendly people, all around an amazing experience. The restaurant/bar on the water front is a great place to enjoy a weekend. I would definitely stay here again!

"Great Rooms"

5
24/05/2016

Very nice rooms - clean, nicely decorated, comfortable. Nice location - walking distance to many places to eat or drink. Nice to walk along the water!! Great value. Staff is very friendly and accomodating. Ground Round is located in the building - many TV's to watch sporting events. Also accomodates large groups easily.

"Nicely kept"

4
19/05/2016

This hotel lobby had all the feel of a big city hotel. I was quite impressed by the clean room and friendly staff. Stay here with confidence. I would stay again if in town. Right on the water, right on the main road.

"Solid Choice"

4
19/05/2016

This is a solid place to stay with nice views of the water. Rooms have been recently updated and the wifi works well. The restaurant tied to the hotel also has excellent food. There is a nominal hotel discount at the restaurant (10%) associated with breakfast. The hotel is across the street from the convention center and there is a covered sky bridge a feature no doubt particularly good for the winter months.

"First Time Guests - We'll Definitely be Back"

4
18/05/2016

Stayed at this property during graduation weekend from UW Oshkosh. We had a wonderful stay in this newly remodeled property. The hotel was sold out for graduation but it was very quiet and comfortable. Staff was very friendly and helpful and rooms were very clean and nicely decorated. We ate breakfast at the Ground Round both mornings and we were all very happy with the meals and the 10 percent discount coupon we received at check in. We will definitely be back. I would not hesitate to recommend this property.

"Great view!"

4
18/05/2016

My family (and a young guest) recently stayed in a corner room suite with a whirlpool and fireplace. We had a great view of the river and all of the early bird fishermen (and fisherwomen!) heading out, looking for action. The room was perfect. Our 12-year-old celebrated her birthday here with a friend and they had a great time in the whirlpool while my wife and I chilled, watching TV and enjoying the fireplace (and the view!). We all had fun down at the pool and the kids enjoyed the video games room, too. We also had a couple of meals at the Ground Round (that's another review!). All in all, it was a great stay!

"Wonderful Weekend and Hotel"

5
17/05/2016

The hotel staff and accommodations were excellent. The room was clean and nicely updated. It overlooked the golf course and rolling hills. We though it would be a great wedding location. We also woke up refreshed. My husband has a bad back and said the bed slept great. I thought it was very comfortable too which is unusual

"Really Nice Stay!"

5
17/05/2016

I had no idea this level of a hotel was connected to the Oshkosh Convention Center. This rivals any of the larger city convention center hotels I have ever stayed in. Guest services were incredibly efficient and friendly. The room was well appointed with all the convenience you expect and then some. Great view from my 8th floor room as well. Really appreciated the convenient skywalk to convention center as it was raining. I would happily return here for another convention.

"Beats most Marriot, Hyatt, etc on room"

5
17/05/2016

Traveled for business, where I just want a clean room with some view and the ability to get in/get out fast. The room exceeds normal nationwide quality at any of the mid-upper chains such as Marriot, Hyatt, etc. The one negative - I do not think there is room service, although my check in was so late I am not positive. Room service is often key for work trips. There is an on-site restaurant which was decent.

"spring stop"

5
16/05/2016

My wife and I are WSU-O grads and come back to visit our old haunts. We are also Road America season ticket holders. We drive from Madison on Saturdays, stay in this hotel for the evening and Sunday we drive the short distance to Elkhart Lake. There is no hotel in the Oshkosh area that has the same offerings as this hotel. It is centrally located, downtown location and located on the fox river. The other hotels are located on the outskirts and give you a great view of Hwy 41. We like to walk down Main Street and check out our old bar haunts and places where we worked when in School. Nothing left of Morgan Door or Johnson Hills department store. Time marches on. If you are staying in Oshkosh you will be disappointed if you stay at any other hotel. Trust me

"Beautifully updated with river views"

5
15/05/2016

Updated decor throughout in 2013. Still looks new and modern. Mini frog, microwave and coffee maker with tea and coffee provided in each room. Glass cups an ceramic mugs. Granite countertops, well designed room and bathroom even has a lighted makeup magnifying mirror. There were 4 bed pillows on each bed, a tad smaller than a standard pillow but very adequate. Comfortable beds. Room darkening blinds, a quiet HVAC unit and quiet refrigerator. Staff was friendly and efficient. Pool/hot tub open to 2 AM for adults. On site Ground Round restuarant and bar with drink specials at happy hour and after 9 PM. Free coffee, tea and fruit infused water in the lobby. Connected to convention center, close to restaurants, shop and UW-O Was surprised how nice this place was for a Best Western Hotel.

"assocaition conference and Lodging May 6-7, 2016"

5
13/05/2016

The facilities are modern and clean. The staff is very friendly and efficient. The meals were excellent. The meeting rooms were large, clean, and fit our functions perfectly. Great view of the Fox river, and modern buildings nearby.

"Nice view and comfortable bed"

4
13/05/2016

In town for a conference and enjoyed a restful night at the hotel. I enjoyed the large window view of the Fox River and spent a very restful night in the queen bed. My room had a small fridge and microwave that came in handy and Starbucks coffee in a little one cup maker was appreciated too. My co-worker and I enjoyed a little lounging in the hot tub located on the first floor just off the front desk. There is also a small pool and plenty of towels on site. Coffee, tea and USA today are available in the lobby. This hotel is connected to a conference/event center that is suitable for meetings but otherwise dark, loud (heating/cooling vents??) and dated and in my opinion not a good choice for a wedding, which it seems to be advertised for.

"VERY nice hotel"

4
11/05/2016

Excellent staff, very clean room, very comfortable beds, wonderful riverfront view. Have stayed here twice and have been very happy both times. The first time we stayed, however, a free continental breakfast was included. Am disappointed that it no longer is.

"Great Conference Hotel"

5
09/05/2016

Conveniently located across the street from the Oshkosh Convention Center with connector sky walk. Good value and friendly staff. Nice location on waterfront. Be sure to visit the EAA museum when in town.

"Very Clean and comfortable"

5
09/05/2016

Hotel is very clean and comfortable. Room was a good size and had comfortable furnishings. In room heating and cooling worked very well, I was comfortable at all times. Hotel is very quiet overall. Desk was a good size for getting some real work done. Staff is great-very helpful. Parking ramp is convenient. Ground Round restaurant has good food - drinks can be a bit pricey if not on special. Decent view of the river from my room.

"Conference Stay"

4
09/05/2016

Very nice hotel and conference center; it would have been helpful at the check-in area and on 2nd floor by elevators to have signs for our conference to indicate where to go. It was a little confusing at first. Room was very nice and quiet.

"Nice place to stay if you don't have a handicap"

4
09/05/2016

Everything was good at this facility, but there was little (if any) handicap parking available -- it required me to walk up a number of stairs, use elevators and long distances to my room -- disappointing

"Conference stay and was very pleasantly surprised"

5
09/05/2016

Great room and staff. I was there for a conference and didn't have a choice where to stay. It turns out this was a very nice clean comfortable room with a view over the water. The conference facility was equally as nice with excellent acoustics.

"A very nice, clean hotel on the river"

4
08/05/2016

Attending a conference, I arrived at 1pm on a Friday. My first impression of the lobby was that it was tasteful and comfortable. The desk area is beautiful marble, but there is also a cozy area with coffee and a fireplace, along with a large business center. Despite the fact that check-in time is 3pm, they already had my room key ready and waiting for me. The staff at the front desk was professional and courteous, by I never got that "I'd go above and beyond for you" kind of feeling. They weren't rude, they just weren't overly friendly either. (This was consistent throughout the weekend.) As I made my way to my room, I noticed that the hallway decor was tasteful, elevators were easy to get, and there were ice and vending machines right by the elevators. My room was typical of most hotel rooms with two queen beds. The addition of an easy chair with an ottoman was nice. The room was very clean, and the area with the microwave, refrigerator and safe was well thought out and practical. It was great to have the refrigerator and microwave for the weekend. The sheets and pillows were wonderfully comfortable - a little TOO comfortable. I arrived early hoping to use the pool and hot tub before the convention started, but promptly fell asleep on my comfy bed. Since I very rarely use the phone in my hotel room, I was surprised to discover that I missed having one on the night stand. There were a couple of times when I wanted to call down with a question, or when I ordered room service (next paragraph.) After my "nap," I needed to eat before the evening events started. Having read a number of "mediocre" reviews of the restaurant, I was a little apprehensive, but I decided to give room service a try. My meal arrived piping hot and exactly as I ordered it in LESS than 15 minutes from the time I placed the call! Our conference was across the street at the convention center. The sky walks on the second floor to both the convention center and the parking structure made things very easy. As the evening events began wrapping up after 10pm on Friday, I was wonderfully surprised to learn that the pool and hot tub were open until 2am! The area was well kept, both pools were clean, towels were plentiful and the pool was comfortably warm. On Saturday afternoon, I needed to print some materials. I went down to the business center, and was slightly disappointed that I could not print from my laptop or phone, but I was able to access my documents remotely through their computers. I was surprised that there was no login required, and I did not have to use my key card to print. I can't remember another hotel where I could print a document at no charge. Unfortunately, I also ended up with black ink all over my hands when the paper jammed in the printer. There is a little sundries shop by the front desk. It has a decent variety of products, but was lacking in the two I really needed for the weekend - a lint roller and Icy Hot (or any other pain relieving rub). On Sunday morning, I decided to try the Ground Round for breakfast. My waitress was great, the view of the river was nice, and once again, my food arrived piping hot exactly as ordered. After the long weekend, I asked for a late checkout on Sunday, and was given until noon. Overall, this hotel exceeded my expectations. The facilities are beautiful, the staff professional, and things were clean and in working order. I wouldn't hesitate to stay here again.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Julieanne B, Thank you for your very detailed review of our hotel and team members. It is a pleasure to see we exceeded your expectations. Though I am pleased to see the staff were professional and courteous, I regret you did not sense they were going above and beyond to service you. Our messaging to our team members is always to attempt to anticipate a guests needs with direct eye contact and friendly interaction. I'm glad you enjoyed your dining experiences and other amenities in the hotel. I appreciate your suggestion of a lint roller and Icy Hot. Much of what we do to improve our guests' experiences is based on guest comments and these will be easy additions to our sundry area. My team and I hope we have the opportunity to serve you again.

"Pleasant Surprise"

5
07/05/2016

I stayed for a Business Conference and would come back again. It was very clean, good food and nicely updated. The river walk and view near by is great. On Main street there are several interesting, affordable shops and restaurants within waking distance.

"Aviation Conference"

5
06/05/2016

An excellent stay. This hotel and conference center was an outstanding venue. The staff was friendly and helpful. The facility was top-notch. The lobby had a snack area with coffee and drinks. They had business center with computers and other media. I would recommend this hotel to everyone.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Donald R, My team and I are pleased your group decided to hold their conference at our hotel. Most importantly, it is nice to see our friendly and helpful staff added to the enjoyment our your stay. I'm glad we met your expectations and hope we can see you at our hotel again.

"Very Frendly staff"

4
05/05/2016

The hotel was very clean and the staff was friendly and helpful. Need to put window covers on pool area as you look directly into the lobby as you sit in the hot tube. Parking was hard with limited space overall it was a great stay and well worth the money I would stay there again.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Randy R, Thank you for your review. I appreciate you noting the staff as being friendly and helpful and that the hotel was clean. These are basics we strive to provide to all our guests. I'm sorry you felt the windows in the pool area near the hot tub allowed for too much guest viewing. I'm sure you saw we "frosted" 90% of the remaining pool windows for that same reason. However, we consciously left that small area visible to the front desk staff for safety reasons. We believe we should have some staff view to the pool in the case of emergency situations. That being said, I always take the collective comments of our guests when making decisions for future change. Thank you for your input. I'm glad to see you will consider staying with us again. I hope we have that opportunity to serve you on a return visit.

"Great nights sleep!"

4
02/05/2016

Loved the bed, the sheets and the pillows. I am very fussy about these 3 things. It was the best nights sleep I have ever had in a hotel! I even bought one of their pillows to take home with me. My only complain would be the spaciousness of the room and bathroom. They felt a little cramped tho not too bad.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear PiperAlley, It is rewarding to see the quality of the bed, sheets and pillows were such that you had one of your best night's sleep in a hotel. I am so pleased we met your expectations! I'm sorry you felt the rooms were a little small but I'm glad our amenities made-up for this. Enjoy your newly purchased pillow! I wish you many restful nights of sleep with it!

"Good experience"

4
02/05/2016

Clean rooms, polite employees, and overall enjoyable experience. The hotel bar was cheap and good service. Quiet hotel stay. Coffee offered in the lobby but no continental breakfast which I knew going into my stay.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Ashley K, Thank you for your review. I'm glad to see you had an enjoyable experience and the services provided by our team met your expectations. Though it is true we do not provide a complimentary breakfast, this decision was made a few years ago because of comments provided by many of our past guests. Guests described the desire for a higher quality breakfast with table service by wait staff. We believe by providing this personal touch of service from an a' la carte menu allows us to properly fulfill the majority of our guests' expectations with a better quality food product and service. It is also typical that most full-service hotels that provide an on-sight restaurant with meal service during all meal periods do not provide one meal period complimentary vs. another. I hope our other amenities and overall team member interaction made-up for the fact of not having our breakfast provided on a complimentary basis.

"Oshkosh Conference"

5
02/05/2016

The Oshkosh hotel had very nice accommodations. I won't hesitate to book another stay. I really enjoyed the relaxing setting and friendly helpful staff which made my visit enjoyable and comfortable. I didn't have time to use the fitness room or pool but did take time to check them out for future visits.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Cheryl G, I'm glad you were able to experience our hotel by attending a recent conference in Oshkosh. It is nice to see the friendliness of the staff and our relaxed setting contributed to the enjoyment of your stay. Thank you for your loyalty by indicating you would stay with us again should your travels bring you back to Oshkosh.

"Great!"

5
01/05/2016

Stayed for one night. Hotel looks just like the picture, beautiful view, great customer service and parking is included. Would definitely recommend to my friends and family.Five stars, two thumbs up!!

"Oshkosh, WI stay during house hunting trip"

2
01/05/2016

A neighbour (same floor) guest started yelling, hitting, kicking his room's door, etc. and the person inside his room did not open the door. This disturbance started about 11PM and it went up to 4 AM. The night staff + security did not handle the situation properly and I could not sleep all night. In the morning the manager did not charge me for that day. Freeing me from paying did not help me when I had a long day ahead of me driving and travelling.

"Nice Stay"

5
30/04/2016

The bed was great, so soft and nice smelling. the staff was wonderful. Internet in the lounge was weak but doable. I wish I would have brought my fishing pole. I enjoyed the coffee and tea. The pool and hot tub were a nice plus. The food at Ground Round could have been cooked two minutes longer.

"Slept Peacefully"

5
27/04/2016

In town for to give a lecture at UWO, first time away from my 2 year old. Used the wifi to connect and say goodnight and then the quiet room and comfy bed were glorious. Love the updates to the hotel from my days on campus years ago. Downtown Oshkosh is fantastic and lovely to walk around.

"Wonderful Accommodations"

5
27/04/2016

This hotel is in a prime location, we had beautiful partial views of the river and lake, and the rooms are very clean and the bed was very comfortable. The restaurant was very reasonably priced and the breakfast was very good. It was nice to receive a 10% discount for the restaurant for breakfast. Would stay again when in the area!

"It truly is PREMIER!"

5
25/04/2016

This is likely the most comfortable hotel we've stayed in. It was well decorated, comfortable bed and rooms. Best of all it was QUIET allowing us a good nights sleep! The hotel staff was very friendly and accommodating.

"Oshkosh"

5
25/04/2016

Good hotel and location. Great price. The river and lake location cannot be beat. The restaurant had good variety. We stayed Friday and Saturday. Had the fish fry on Friday night, but is was a little too doughy for our liking. The prime rib was the Saturday night special was was very good. I will stay here on my next time in town and will recommend it to my friends.

"Very nice stay"

5
25/04/2016

We stayed here for the Oshkosh Marathon. We were allowed a late check out so we could shower, recoup and rest. Décor was very pleasant and bed was super comfy! Very relaxing stay! If we run this race again, we will be staying here! Bar food left a little to be desired but the staff all over was friendly and made us very comfortable!

"Weekend Hockey Tournament"

5
25/04/2016

The hotel offered a very clean up to date room with comfortaable beds. The pool area was also nice with a large hot tub. The restaurant and bar was also good and offered a close option for all meals. This is the second visit to this same hotel and I will plan on staying again in the future.

"Dave's review"

5
21/04/2016

The Premier Waterfront is an excellent hotel for a Oshkosh stay. Centrally located with all the amenities located inside for those adverse weather days. Great staff. Looking forward to future stays over the next several years.

"A very Pleasant stay"

5
18/04/2016

The check was great, staff was very pleasant, rooms were very clean and up to date. We has no issues at all. Staff at the front desk was very helpful with restaurant suggestions. Worth the stay, plus!!!

"Wonderful Hotel! Stay here!"

5
17/04/2016

Husband and I traveled to Oshkosh to watch our son play LAX. After reading some great reviews, I requested a king corner room on the river. We were delighted with room 201! GREAT view, nicely appointed, super comfy bed! Very clean! Pool and hot tub were delightful. Staff very, very friendly. Great location! You won't be disappointed!

"Very nice"

5
15/04/2016

We were in town for the State Lions Bowling Tournament. The hotel offered us a good group rate and we like to stay in the same place as the group to help with coordinating transportation. The weather turned chilly on us or we would have enjoyed being on the river much more.

"Great Stay"

5
14/04/2016

I was very pleased with the cleanliness and comfort of our room. No noise to speak of, comfortable beds, hot showers, room service was prompt and professional. The only thing that could be better was parking access. The movement to the convention center parking structure was not so clearly marked and it was a little confusing regarding which floor you needed to be on. The people were friendly and courteous. Our rooms were ready on time. Thank you for providing an enjoyable experience for us.

"Great Hotel by the Water"

5
14/04/2016

The views from the seventh floor of the Best Western Premier hotel are stunning: you see a rotating railroad bridge fall in place just in time for the train to cross the river that flows into lake Winnebago. At night, it is an exciting show of red flashing lights! The staff and the room were superb! I was there on business some four times over the past four years. I will take my family to have some fun there!

"Great Retreat"

5
14/04/2016

Easy to use meeting rooms and comfortable rooms, great friendly staff. View of river was very nice. Having in room fridge and microwave very helpful also. Great stay. Be aware though that there is a three dollar a day parking charge that will be added to your bill.

"Best Location and View!"

4
11/04/2016

My family was in town for a wedding. What a great location for a hotel. Right on the river. Great views. Easy to walk to the venue for the wedding. Restaurant with outdoor seating. I look forward to another event so I can stay again.

"Lions State Bowling"

5
11/04/2016

Stayed for the Wisconsin Lions State Bowling. Good price for the quality hotel. Food and drinks at the hotel restaurant were very good. Everything clean and organized. All staff very polite and helpful. Would stay there again anytime.

"A very pleasant stay"

5
09/04/2016

My husband and I stayed at this hotel for a convention. We were extremely pleased with the lovely room, awesome restaurant, and cheerful and friendly staff. We were especially impressed the quality of the food in the restaurant and the warm, pleasant atmosphere. Also, the temperature of the room was just right and there was no furnace noise, fans, etc. to disturb sleep.

"Great conference location"

5
07/04/2016

have stayed here a few times and never disappointed as far as accommodations. The rooms are quiet, comfortable, and spacious. The restaurant is a little pricey. There are a growing number of coffee shops and cafes developing in walking distance otherwise you have to drive to get a meal.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Deanne L, Thank you for your loyalty in being a repeat customer. It is nice to see we've been able to meet your expectations during your past visits. I'm glad you've had the opportunity to enjoy our restaurant, the Ground Round at River's Edge. The Ground Round provides a casual dining concept including salads, burgers, sandwiches, wraps and full dinner entrees with over 80 items and a wide range of price points. With our large variety of menu items, guests can truly dine in a manner that fits almost any budget. As you mentioned, there are also other dining options within walking distance which is one of the appeals of our downtown location. Thank you again for staying with us. We look forward to your return visit.

"Super"

5
05/04/2016

You have a very nice hotel.. It was nice to have a restaurant attached to your hotel so after a long day we did not have to go out. The staff was very friendly and all looked so great! The rooms were kept up very nice.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Donella D, Thank you for your positive review. I'm glad our in-house restaurant, the Ground Round at River's Edge, provided you with the convenience that added to the enjoyment of your visit. It is nice to see the quality of the guestrooms met your expectations and, most importantly, that our staff was friendly. We hope to see you again during a return visit.

"Score is all about the mattress"

2
01/04/2016

The hotel is very nice and clean. We were excited when we saw our rooms. But the mattress is a brick. If you need a soft mattress, I'm afraid this hotel won't be good for you. Everything else was great, but I ended up sleeping in a chair at 3:20am. Also, FYI: go under the carport near street to check in and unload your luggage when you check in if with a group. THEN take your car to the ramp behind hotel to park.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear SusantJ4769BY, Thank you for noting the hotel as being nice and clean. Cleanliness is one of our top priorities. I am sorry to learn the beds were not at the comfort level you would have preferred. I realize beds can be a very personal issue as some guests like a firm mattress vs. a less firm mattress. When we completed the hotel's renovation in May of 2012, we purchased the Serta Cheshire IV Pillow top mattress. Serta is the number one hotel mattress provider in the nation. When we select a mattress for a hotel where we are serving many different guests with many different personal preferences, we try to select a product that will address the needs of the greatest majority. I am truly sorry our product did not quite meet your needs as our goal is for you to have a restful night's rest. Simply to demonstrate the difficulty in satisfying all preferences, I often have guests asking for specific information regarding our beds in their desire to purchase one. I would ask readers to note that bed discomfort is not something that has come-up in other guests' posts. Should you decide to stay with us again, I would surely consider purchasing an extra bed-topper for your bed with advance notice. Regarding your last comment, it is true that is best to check-in and unload your luggage prior to parking. For the greatest guest convenience, our guest service representatives are trained to inform all guests at check-in to unload their luggage prior to parking. Thank you for your review. I hope we have the opportunity to serve you again.

"Unbelievable Value -- Five Stars Well-Earned"

5
28/03/2016

I was recently in Oshkosh for two straight weeks of business travel, and my company booked me a room at the Best Western Premier. I had a "corner king" room on the third floor, with a big window overlooking the river. Everything about this place is fantastic, and it is an exceptional value. High-end look and feel, extremely nice staff, wonderful location. I cannot recommend it highly enough and look forward to returning next week!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear James H., Thank you kindly for your "five star" review! I'm pleased to see our pleasant staff and picturesque location on the riverfront both contributed to the enjoyment of your stay. Thank you for your loyalty and your decision to stay with us again! We look forward to your return visit.

"Enjoy"

4
26/03/2016

A nice hotel along the Winnebago river in the business/entertainment part of Oshkosh. Smiling staff, always ready to help, the coffee in the labby was a welcome treat, rooms are clean and quiet. Parking facility.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Mu_Ray_2016, Thank you for your positive review of our hotel. It is nice to see our downtown location along the Fox River contributed to the enjoyment of your visit. It is nice to see you had positive interactions with our team members. Pleasant guest engagement is a top priority of our team members. We look forward to the opportunity to serve you again.

"Corvette Stayover"

5
22/03/2016

Everything was very good. Would recommend hotel. Stayed in off season in late March. So it was a great value. Very good quality. Room was superb. Only found the water in the room to be overpriced. $2 per bottle seems a bit pricey.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Don W, It is nice to see you enjoyed your stay at our hotel and you would recommend us to friends and associates. My team and I appreciate your kind comments about the room being superb and that you perceived it to be a great value. I am sorry the $2.00 charge for bottled seemed out of line. The bottled water is simply offered as an in-room convenience item for our guests. Of course, it is a choice of accepting the convenience and paying the nominal charge or to make the decision to not take the water if the convenience is not a perceived value. As always, I will continue to monitor the collective comments of our guests. If a similar sentiment is offered by other guests, this is how we determine making changes for future guest satisfaction. I hope this would not prevent you from staying with us in the future. Thank you for choosing our hotel for your recent visit.

"Excellent Hotel"

5
19/03/2016

All around wonderful Experience! Great smiling staff, clean, clean new rooms, pool and hot tub perfect ( open till 2am) Sadly no upgrades ( 30th Anniversary was mentioned received a warm congratulating smile only ) 3.00 per day to park is nominal but not warranted and can't figure out their thermostats.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear DyanneWi, I am pleased to see you enjoyed your visit to our hotel. Most importantly, I'm glad the smiles of our team members added to the enjoyment of your stay. Congratulations on 30 years of marriage! As your identity is anonymous, I don't know the dates you stayed at our hotel. As a result, it is difficult to comment as to why we might not have been able to offer the gesture of an upgraded room. Regretfully, we have a limited number of rooms available for this purpose and, if the hotel was near full occupancy this may not have been a possibility. Regarding the $3 parking fee, since the parking ramp is owned by the City of Oshkosh, this is simply a pass-through fee forwarded to the city for maintenance of the ramp. I'm sorry the thermostat was problematic and confusing. This is not something that has been brought to my attention from past guests. If you care to share further details concerning your experience, I'll work to prevent your experience from being an occurrence for future guests.

"First Premier visit"

5
19/03/2016

This was my first time staying at a Best Western Premier hotel and I was thrilled! Everything about the hotel was top notch but the room itself was a true delight. From the décor to slight amenities such as glass drinking glasses, ceramic coffee mugs, Starbucks coffee, designer soaps and shampoos to one of the most comfortable beds I have ever slept in. It's location is right on the river with tremendous views and a nice patio bar area. I highly recommend this property and if in the area I will definitely stay here again.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear David M., It is so nice to see there was much you enjoyed about your inaugural visit to our hotel! Most importantly, I'm glad the comfort of the bed afforded you a good night's rest! My team and I hope this will not be your last visit. We look forward to the opportunity of serving you again.

"Enjoyed this hotel!"

5
17/03/2016

I stayed in a corner king room and it was wonderful. Lovely decor, comfortable bed, nice space and windows. The coffee in the lobby was a welcome treat and the staff was friendly and willing to lend a hand. I used the fitness center and found it well-equipped.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Janet H., I'm glad to learn you enjoyed your corner king river view room. These are are most requested rooms and as they are closest to the riverfront and provide a wonderful view both up and down the river! It is nice to see the friendliness of the staff added to the enjoyment of your visit. We hope you will have the opportunity to stay with us in the future.

"Top Notch"

5
17/03/2016

This a must stay place...centered in the business/entertainment section of Oshkosh, it provide variety for a small town place! The Best Western has been my spot for business for over 3 years and still remains one of my most favorite stops!!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Joseph E., Thank you kindly for your loyalty! I know there are many options of hotels to stay at in Oshkosh. It is a pleasure to learn our team members have serviced you in manner that have earned your repeat visits over the past three years. We look forward to your next trip to Oshkosh!

"All around nice hotel"

4
16/03/2016

My wife and I stayed at the Best Western Premier Hotel while attending a family function. The hotel was the right pick for us. Our room was clean, had a great mattress, and everything was in working order. The room was nicely appointed with a small frig, microwave, and in-room Starbucks coffee. Breakfast is not included at this hotel and competes against many hotels in this category that include a breakfast in their room rate(was not an issue for us). There is a convenient, covered parking garage that is attached to the hotel (small parking charge that you discover at checkout). All in all the hotel was nice and we will return.

"Hidden Gem"

5
15/03/2016

I came to attend a conference.I had never heard of this hotel and conference center. I was pleasantly surprised. Clean, cheerful, with restaurant on site. Restaurants outside of the hotel were within walking distance. I would definitely stay here again.

"Beautiful Site !"

5
14/03/2016

The Best Western Premier Waterfront Hotel & Convention Center was an amazing site and extremely comfortable. Staff went above and beyond to ensure our stay was comfortable. We enjoyed the pool that was very clean and the property too. The room was larger than we expected with very comfortable beds. The view of the waterfront was very scenic during the day and all lit up with LED changing colored lighting at night on the bridge. We enjoyed our stay here.

"Beautiful view"

5
13/03/2016

We had a family gathering at the Best Western. We had a suite (room 603) and the view was beautiful. The room was large and very nice with a hot tub and a fireplace all overlooking the river. Hadley and Kristie checked us in and were very professional and helpful. Would love to stay here again someday

"Amenities & Service"

5
13/03/2016

We stayed 1 night. Room was clean & comfortable. River view was beautiful. Ground Round Restaurant - excellent service both times we ate there, except for no one at the desk both times we went. We had to "holler" for someone. Meeting rooms very convenient to hotel elevators, comfortable seating. 2 screens for video shown at meetings.

"Wonderful Stay"

4
13/03/2016

I enjoyed the entire experience only complain my grandson stated his pancakes taste like cardboard. My daughter enjoyed her chicken and waffles everything else was great. The next time I'm in Oshkosh I would definitely stay/recommend staying at this hotel. I hope I remember to bring or use my AARP card for some discounts a little pricey but worth the price.

"Best Western Premier Oshkosh"

5
13/03/2016

My entire experience was excellent, for my two day conference, from the check in process to the meeting accommodations to my hotel room to the free parking ramp, attached to the hotel and my checkout process. I'll be back.

"Best Western Premier"

5
12/03/2016

Very nice room and exceptional staff. There were many amenities on had (bar, shopping area, pool and dining). At over $100 per night it was a little pricey for business travelers on a budget. If budget isn't an issue I would highly recommend this facility.

"Levi's Review"

5
11/03/2016

It was a very pleasant stay. I went to Wisconsin for a business trip. Stayed for 2 nights and the service was great. I like the $10 voucher for breakfast at Ground Round. Good food. The personnel were very nice and helpful.

"Awesome stay"

5
10/03/2016

The Best Western in Oshkosh is a awesome experience, highly recommended. The hotel was very clean, the rooms are large and confortable for the value. I would recommend for both family and business. The staff is very freindly and will do most anything to make your stay enjoyable

"Very Comfortable Stay"

5
09/03/2016

I went here for a business trip. The hotel staff and rooms were very nice. I had no problems during my stay and would recommend it as a great place to stay! Clean rooms and convenient staff to help me. I asked for extra coffee for my room and the nice gentlemen at the front desk got me some with a smile!

"Nice Hotel"

5
09/03/2016

Staff was very friendly and helpful. Room was small and bathroom tight, but everything seemed very clean. Bed was comfortable. Pillows very soft and do not provide much support. No breakfast provided. The restaurant has great french toast though and reasonable pricing. Seemed quiet and we had a nice view of the river on the 7th floor. I would stay here again if in the area. Wifi very, very slow. Just used phone vs internet service.

"Best Western Premier Waterfront Hotel, Oshkosh,WI"

5
07/03/2016

I was able to secure a great rate on a weekend date for an event I attended. The location is great, the bar and restaurant are excellent with great service and the hotel staff was veryattentive and friendly.

"Very impressed with everything!"

5
07/03/2016

This was a perfect hotel and loved everything about it. The Ground Round's fish choices were a bit limited and would have preferred different potato selections besides French fries but other than that had zero complaints about room, food for two breakfasts (could have used some fruit) but quality and quantity was spectacular! Received great information from Ali one of the wait staff and Roxy's downtown is the best restaurant in the area but make sure you make reservations! We did and everything was super.

"Best Western Premier Review"

5
07/03/2016

Great stay! We went on a Marriage Retreat and everything we did throughout the weekend was within the same building. We had a great time and the hotel was very clean and welcoming. We will definitely be staying there again!

"Great stay during conference! "

5
04/03/2016

I stayed here for 2 nights for a conference. It was a great stay all around! All the little things add up...From outlets on the lamp right next to the bed, perfect for charging your phone, to one swipe key access entry to the room, these things really matter to guests!! The room was very clean and had lots of extras included for free. There was a refrigerator and microwave, safe inside of the room for valuables and even a complimentary qtips and Cotton balls in the bathroom. The shower had good water pressure and was very clean. The beds are very comfortable. I was lucky to have a great view out of my window on the 7th floor, looking onto the river. Breakfast was good at the Ground Round, which is connected to hotel. Food at conference was good as well. Pool area was nice, nothing special but clean and kept up with. Over all a great stay!

"UW Oshkosh Business Perk"

5
04/03/2016

Returning to Oshkosh to conduct a program review for an academic department at UWO, the Best Western Premier Waterfront Hotel was incredibly convenient and comfortable. Having a comfortable place to stay that is close to downtown and the Riverwalk meant my wife could accompany me and explore the area with old friends while I was in meetings on campus.

"I was VERY impressed!"

5
02/03/2016

First off, I live about 2 hours away from Oshkosh near Madison and I was taking my mom to an early medical specialist appointment the next day so we decided to get a hotel room for the night just so we could be closer to the clinic. We saw the reviews of the Riverfront so we booked a room. In a nutshell our experience was 5/5 all the way. The hotel itself looks and acts like a big city hotel you would find in Chicago. Oshkosh obvious with 66,000 people is no Chicago. The lobby was spacious and clean, the staff were polite and genuine. In the lobby you find a very large business center, plenty of couches free coffee and chilled lemon water. And the cookies at the front were divine! Near the lobby is the pool and gaming area, that bridges with the excellent restaurant (Ground Round, more on that later). Best part is the pool is open until 2am, that is almost unheard of. Very nice decor around the main lobby, elegant and aesthetically pleasing with plenty of marble countertops and wood paneling. Like I said, looks like a classy joint. Also has covered parking in the ramp with elevator access right down the garage walkway. The room seemed small at first, but once you get settled in everything works out well, very fluid. We had a 2 queen standard room at $100 a night. There was a nice marble top desk and 3 nice sitting chairs total. Came stocked with coffee, creamers, sugar, bottled water ($2 a bottle) a very nice HD TV and very nice lighting. The beds were firm with a nice soft mattress top and lots of pillows. Very comfortable. The bathroom was small, but I don't mind. Shower worked well and very nice interior. Even had on of those pull out makeup mirrors and a real hairdryer! One bonus point for the service there was when I wanted to watch movies from my laptop on the TV I called down and asked, on a whim, if they had a HDMI cable to borrow for the night. They sent one up within 5 minutes. I thought that was pretty cool. The attached restaurant, The Ground Round, was fantastic. They also were the room service. Had great food at reasonable prices, breakfast was good too. Altogether a very nice place, I was very impressed. A little more than some others but worth the extra $20 all the way.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Chris N., Thank you kindly for your very detailed and gracious review of our hotel! It is very pleasing to see we met your expectations in every area of the hotel that you experienced. We always strive to offer the best in customer service along with a quality product at a perceived value. Should your travels bring you back to Oshkosh, we look forward to the opportunity of serving you again.

"Good extra amenities make excellence"

5
02/03/2016

The hotel was not just spotlessly clean and service great, but the amenities made the stay extra comfortable (including the in-room Keurig, luxury bath soaps, and recessed lighting in the room). Not to mention the river view is refreshing. The attached Ground Round restaurant as the recommended breakfast option leaves much to be desired, however.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Sarah K., Thank you for recognizing the cleanliness of the hotel and the quality of the service your received. It is nice to see our location on the river front added to the enjoyment of your stay. I regret the breakfast option did not meet your expectation. We provide full service dining with a extensive menu of breakfast options. If you are so inclined, please let me know what you would like that we did not provide. We often make changes to our offerings based on guest responses. Aside from not meeting this expectation, I hope your will stay with us the next time your travels bring you to Oshkosh.

"Amazing Service and the BEST Quality"

5
29/02/2016

This was my first stay at this Best Western property; and this was by far the best hotel and hospitality I have experienced in Oshkosh, WI. I travel here once a year for work, and will stay with the Best Western for every trip I am able, moving forward.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Brian K., I'm pleased to see you gave us the opportunity to serve you on your recent annual visit to Oshkosh. In is nice to learn we are your new favorite hotel in Oshkosh. We look forward to serving you again on your return visit.

"Very Clean and Friendly Staff"

5
21/02/2016

We would definitely stay here again. Location on the river is very nice and walking distance to many restaurants/bar. Very clean and modern rooms. Enjoyed the Ground Round directly connected to the hotel as well. Very convenient for a night out.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear ChristineC, I am pleased to see we met your expectations during your recent stay with us. Our central downtown location along with being on the river front are both offerings that many of our guests appreciate. It is nice to see you enjoyed our on-sight restaurant as well. We look forward to the opportunity of serving you again on your next trip to Oshkosh.

"Quite an upgrade!"

5
20/02/2016

Lived here for years, and came back to visit. The change in this property is amazing. Rooms are decorated beautifully, the lobby impressive, views of the river,city, and a restaurant onsite. Had to move our stay back one day and staff was extremely accommodating in making this change. The reception at the front desk was very inviting and friendly. First class!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Barbara M., It is rewarding to see you appreciate the renovations made to this hotel by our local investors. I agree, they did a wonderful job and they did not take any shortcuts. I'm glad the personal service provided by our team members made a positive impact on your stay. We will strive to provide you with the same pleasant service and quality product on a return visit.

"Comfy and great service "

5
16/02/2016

I was here in town overnight on a Sunday evening on a business trip. The staff was very friendly and helpful. They reccomend 3 places we could eat nearby. The room was great, I really liked the view of the seagulls and the frozen lake at night. The bed was large and very comfy. The shower was hot and clean. It was pretty quiet even though we were on the lake side. The pool and hot tub were real nice after a long drive. I actually forgot my haingers for my suit up in the room after I checked out and they brought me some at the front desk. I will def stay here when im back in town.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Bryan B., Thank you for you detailed review. I am pleased to see there was so much you enjoyed about your visit to our hotel. The largest positive impact is because of the service provided by our team members. I am glad to see they contributed to the enjoyment of your stay. We look forward to your return visit!

"Hotel room"

2
15/02/2016

bad the room was dirty the check in lady was rude! We checked in for my daughters wedding way overpriced for what she got! The room had hair around the toilet and crumbs around the bed. I would never stay there again the Hampton Inn would of been better!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Jamie R., I appreciate and thank you for the valuable time you took to share your comments about your stay. Please accept my personal apology for the disappointments outlined in your review. I was surprised to receive your comment of the guest service representative at check-in as being rude. This truly is not typical of our team members as noted by the TripAdvisor posts of other guests who have stayed with us. I am truly sorry she left you with this lasting negative impression. Because of the difficulty with obtaining full payment for the two rooms reserved, I see the front office manager got involved to assist the young lady who checked you in. After speaking with both the front office manager and the guest service representative, they indicated their effort to be helpful, respectful and friendly during the check-in process. I regret the process of obtaining proper payment came across as unsatisfactory customer service. This surely was not the intent but full payment of the rooms should not be an unreasonable expectation. You also mentioned hair around the toilet and crumbs around the bed. Please accept my apology for this oversight. A clean room is surely a fair expectation and I am sorry we did not meet your expectation. Again, by viewing other TripAdvisor posts, you will see this is not typical of the quality of cleanliness we provide on a daily basis. After an email conversation with you, I understand you did not contact our front desk or housekeeping regarding your disappointment. We have housekeeping on-hand 24 hours to assist our guests in any way possible. I'm sorry we were not given the opportunity to correct this for you. Regarding your comment about your daughter's wedding, I was hopeful I might have been able to discuss this with you by phone. As of the writing of this response, I have not heard back as to a phone number and time to contact you. I hope by addressing your comments we can improve your faith in our team and the Best Western brand as we always work to make improvements for our guests. If there is anything else I can do to address your comments, please let me know.

"Always comfortable and CLEAN"

5
15/02/2016

We stay at the Best Western in OshKosh every time we come to visit our family. The rooms are comfortable and CLEAN, which is huge when away from your own home. Staff is friendly and helpful and it is a little like coming home when we stay here. I was concerned then our room was only a couple doors down from elevator but we didn't hear a thing all night. WONDERFUL place to stay.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Alice V., Thank you for recognizing our team members as being friendly and helpful. When I learn the hotel's cleanliness and level of service provided by our team members make you "feel at home", I know we've done our jobs! We look forward to your return visit the next time you are visiting family in Oshkosh!

"Family Outing"

4
15/02/2016

Room was great, It was quiet, bed was comfortable, The pool was clean, The lounge and restaurant were clean, and staff was very nice, The hotel staff was helpful and very professional.We will consider a trip back to the area and stay here again.

"A very pleasant surprise"

5
11/02/2016

Was here for a 2 day business meeting. This hotel was an unexpected, pleasant surprise. Rooms very nicely appointed. Beds were very comfortable although this is such a personal preference that YMMV. Furniture and bedding looked new.. Nothing shabby about it. Tile work in bathroom a nice touch. All-in-all a business-class hotel. Staff was knowledgeable, friendly, and attentive to your needs. Maid service did a good job servicing the room and the public areas of the hotel were well-kept. I would look forward to staying here again if the need arose.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear D F, Thank you for your detailed review of our hotel. I am very pleased to see the quality of our hotel and the service provided by our team members, exceeded your expectations. It is most rewarding to see you would stay with us again the next time your travels bring you back to Oshkosh.

"Beautiful atmosphere and comfort"

4
11/02/2016

Beautiful place to relax and the facilities that are offer were wonderful. We used the pool and whirlpool which was great. We stayed here for a conference and the center was easy access from the hotel.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Suzanne S., I'm glad your attendance to a conference introduced you to our hotel! It is a pleasure to learn you enjoyed the amenities of the hotel and appreciated the convenient access to the Convention Center. My team and I hope we have the opportunity to serve you again!

"comfortable"

4
09/02/2016

I thought it was priced a tad high for only one person but the room was very clean and decorated nice. (Could have used a hair dryer). The bed was very comfortable. The restaurant had good food and a friendly wait staff.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear 220cynthian, I am pleased to see you enjoyed the decore' of your room and the comfort of the bed. Providing the opportunity for a good night's rest is one of our top priorities. It is nice to see you enjoyed dining at our in-house restaurant, the Ground Round at River's Edge and that the waitstaff were friendly. I am sorry you missed the fact that we have hair dryers in every room. Since they are kept in cloth "hair dryer bags" it may be possible you missed its storage location in the bathroom. We look forward to the possibility of serving you again!

"Retreat"

4
07/02/2016

Easy to get to the retreat next door and good maps to get where we were going to. Nice place to have a meal but a little pricey. The room was nice in size and I was glad that I brought my own bottle water along, was not paying $2.00 a bottle. Nice bathroom

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Penny S., It is nice to see you enjoyed attending a conference at our hotel and that the maps were helpful in guiding you throughout our property. Though we always work to provide the best in value to out guests, I'm sorry you believed the meal to be a little pricey. I hope the quality of the meal and the service provided met your expectations. The bottled water is simply offered as an in-room convenience item for our guests. Of course, it is a choice of accepting the convenience and paying a nominal charge or to make the decision to not take the water if the convenience is not a perceived value. I'm glad the neck-hanger that is attached to the bottle clearly noted the price so that you could make that decision. It is nice to see you were pleased with the bathroom and the size of the room.

"Tom's Comments"

5
07/02/2016

We had a wonderful time at the Best Western in Oshkosh. The staff was extremely helpful and courteous. The room was outstanding and the beds were comfortable. Kurt helped us move our displays into the convention center which was greatly appreciated. Our dining experience at the Ground Round Restaurant was a delightful experience as well. The food was great and a good value, it was served hot and in a timely manner, and Lauren, our waitress, was so nice! The next time we are in Oshkosh, we will be back at the Best Western!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear ThomasfL5951FG, Thank you kindly for your excellent review of our property! It is nice to see there was so much you enjoyed about your visit including the quality of the room, the beds and your delightful dining experience. It is most rewarding to see members of our team, specifically Kurt and Lauren, added to the enjoyment of your stay. I will be sure to thank them personally for the impression they left you with. We look forward to the opportunity of serving you again.

"LWML Winter Getaway"

4
07/02/2016

The room was great. Comfortable convention hall facilities. Very helpful friendly staff both in the hotel and at the convention center. No extra charges for every little thing you ask for (such as chairs and internet access) as in many other convention centers. The food was good and the service was great. Fair prices all around. I would highly reccomend this facility.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Robert P., Thank you for your nice review of our property. I'm glad the convenience of the Convention Center and the friendly and helpful staff made your visit enjoyable. We strive to provide value to our guests and it is nice to see we met your expectations. Most importantly, it is especially rewarding to see you will recommend our hotel and Convention Center to friends and associates.

"Wedding"

5
02/02/2016

Was close to the hall of the wedding we were attending. So nobody had to drive after drinking. The rooms were very clean and comfortable. We were not in the hotel very long because of the wedding but very happy with the hotel and staff.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Jerry F., Thank you for your positive review. I'm happy to see you enjoyed the service provided by our team members and that you were pleased with the cleanliness and comfort of the hotel. It is nice to see our hotel location was in close proximity to the reception venue adding to the convenience of your visit. We hope we have the opportunity to serve you again.

"OBC Commodores Ball"

5
01/02/2016

My husband and I decided to stay at the Premier Hotel overnight after our Oshkosh Boat Club Commodores Ball. We were so glad we did that and felt so much more relaxed when having a few cocktails that evening. The rooms are awesome and the bed was very comfortable.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
We were very pleased to be able to host the Commodores Ball this year. We really enjoy the support of the Oshkosh Boat Club throughout the year and look forward to serving its members. I'm glad you were able to take advantage of staying overnight while attending this event and that we met your expectations. We'll be looking for the boat club members and their boats this summer!

"Customer Service and overall staff resolution not up to par"

2
29/01/2016

This hotel is beautiful, the amenities are clean but overall customer service and issue resolution was not up to speed. We had a few issues with our wedding rehearsal dinner (customer service) as well as billing for our shuttle service we paid for. The response by the staff was excuses as to why they didn't follow their initial promise instead of making it right, apologizing and giving any resolution. They did mention they would take our feedback and use it for the future, but that did not help out our situation at all. Unfortunately I will not be using this facility in the future for any meetings/dinners and will most likely not recommend them to any family or friends as they would probably have better service going elsewhere.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Katia R., Thank you for your review. I appreciate you acknowledging the hotel as being beautiful, clean and provided amenities that you appreciated. Allow me to restate my original apology to you in the email exchange you and I had prior to this TripAdvisor post. I am very sorry the questions regarding invoicing and the service provided at the rehearsal dinner have resulted in the conclusion that you would never recommend our hotel or return in the future. Please accept my personal apology for not meeting your expectations. As you are aware, since you mother-in-law paid for the charges related to the rehearsal dinner, I personally spoke with your mother-in-law via multiple phone conversations. My purpose was to respectfully and personally listen and address her comments, offer explanations and offer my heartfelt apology. Please recall a member of my team listened to a concern your mother-in-law brought forth regarding an oversight in her guest room. This was also addressed with an immediate, sincere apology and instant compensation. After I spoke with your mother-in-law, we had a very cordial conversation where she addressed those things she enjoyed and discussed those items where we did not meet her expectations. Though there were some communication errors, the staff addressed many of those concerns the evening of the rehearsal dinner. For our oversight, I offered a timely apology and immediate compensation during that phone conversation. In this post, you state “The response by the staff was excuses as to why they didn't follow their initial promise instead of making it right, apologizing and giving any resolution.” It is truly regretful that my personal explanations, heartfelt apologies, and compensation were concluded to be insincere excuses and a failure to make it right. In my conversations with your mother-in-law, I perceived my apologies and those of my staff to have been accepted, the compensation provided to have been appropriate and that a resolution to the matter was accepted. If I misunderstood those conversations, I surely apologize and offer my further services.

"Great hotel & location"

5
27/01/2016

I stayed at the hotel for a weekend convention & was very impressed. The rooms were very clean & comfortable. We had dinner in the restaurant & the menu had a great variety & the food was wonderful. Spent a little time in the fitness center & it had nice equipment & was spacious. Very close to walk to businesses/stores downtown & just minutes from outlet mall. Would stay here again.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Brenda L. I'm pleased to see you were able to enjoy the fitness center and that you liked your dining experience at our in-house restaurant, the Ground Round at River's Edge. Our proximity to the Convention Center and to other downtown shops and stores are often brought-up as extra bonuses contributing to the enjoyment of our guests' stays. Thank you for indicating you would stay here again. We look forward to that opportunity.

"Weekend Stay"

5
25/01/2016

We were very satisfied with our stay. The location of the room was awesome as we were at a function at the Convention Center. We would definitely stay here again! The room was clean and the bed was extremely comfortable.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Sue N., Thank you for your positive review. I'm glad to see the room was clean and the bed was comfortable; very important qualities for a pleasant hotel stay! It is nice to see the location of the hotel in reference to the Convention Center added to the enjoyment of your visit. We hope we have the opportunity to serve you again.

"The Lobby"

5
14/01/2016

The Lobby was just an introduction of how cozy and comfortable the rooms are. My room was nice and relaxing, great color scheme and clean, room service was wonderful. GroundRound's steaks were the best.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Patricia Y., Thank you for staying with us and providing this positive review of your visit. It is a pleasure to see you enjoyed our hotel and a bonus to see the quality of the steak in our restaurant contributed to the enjoyment of your stay. We hope if you have a future visit to Oshkosh that you choose to stay at our hotel.

"Great hotel....nice accomodations for a wedding venue"

5
13/01/2016

Attended wedding here...our room was great, banquet room great, food was awesome. Bar area was nice, but they could have used another bartender. The only negative was they had set out a bottle of water and later we found out, you could PURCHASE water for $2.00 a bottle...we thought it was complimentary. So they billed us $2 for the water...they should make that clear....otherwise we had a great time.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Wisconsin929, It is very rewarding to learn you enjoyed the food and atmosphere of the banquet facility while attending a wedding at our hotel. I will be sure to share your comments with our banquet catering team. I am sorry the fact of a charge for bottled water tarnished your image of our hotel. The bottled water is simply offered as an in-room convenience item for our guests. Of course, it is a choice of accepting the convenience and paying a nominal charge or to make the decision to not take the water if the convenience is not a perceived value. The fact of the charge is noted on the neck-hanger that is attached to the bottle. We surely do not want to give the impression of something being complimentary when it is not. If this neck-hanger was missing for some reason, I surely apologize for this. I hope this minimal charge would not prevent you from staying with us in the future. Overall, I am glad to see you enjoyed your visit to our hotel. The next time your travels bring you back to Oshkosh, we hope you will choose to stay at our hotel.

"Pcker Weekend"

4
09/01/2016

The hotel is very nice and all the people are friendly. There is a higher charge for the weekend when the Packers are playing in Green Bay. Not worth the extra money but you don't have much of a choice. Breakfast is very nice and clean with a well looking spread.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Dave R., Thank you for deciding to stay with us during your visit to a recent Packer game. I'm glad to see you enjoyed our hotel and the service provided by our team members. Creating value is important for us and I am sorry you do not believe you completely received this with regard to the room rate. As is typical in our industry, room rates fluctuate based on market demand. It is true that Packer games at Lambeau Field create extra demand for hotel rooms and, because of this, rates are a bit higher than the norm. That being said, compared to hotel rates in Green Bay, the Fox Cities and Oshkosh hotels along the highway, our hotel typically provides the greatest rate value in comparison to these other hotels. Some of the hotels in these other markets also require a two-night minimum, which we do not. On dates where there is less demand, our rates will sometimes be lower and are always competitive to other comparable hotels in the market. I hope this explanation is helpful and that we can look forward to the opportunity to serve you again.

"Very Nice Hotel"

5
06/01/2016

We stayed over night because we had a family wedding at the property. The rooms are spacious and our room looked out over the river. The lobby staff were very friendly and informative. The lobby has a free coffee bar which is nice and a sitting area and business center. The sitting area has a large screen TV as well.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear cat7847, I'm glad to see you decided to stay at our hotel to attend an on-sight wedding reception. Considering the fact you are an avid TripAdvisor reviewer, it is very rewarding to see you enjoyed your visit to our hotel. Thank you kindly for your positive review.

"2 Nights in OshKosh"

5
05/01/2016

Great Hotel. Friendly people and staff. We received a room upgrade. It was a nice surprise since it was our anniversary. Room had everything we needed. Was very clean and quiet. Nice that restaurant is also attached and we utilized that a few times. Definitely will stay here again if ever in the area.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Kris M., It is rewarding to see our hotel team members added to the enjoyment of your stay. They are the heartbeat of our hotel! I'm glad the room upgrade became a nice compliment to your anniversary. Congratulations! We appreciate you taking advantage of the convenience of our in-house our restaurant and that we met your expectations. Most importantly, it is nice to see we've earned your loyalty for a return visit.

"Great Stay"

5
04/01/2016

This hotel is very well kept, clean with attached restaurant. Food in restaurant (was a Ground Round) was good and reasonably priced.. We ate there for one breakfast and one dinner. Great view of the river from the upper floors. We had a fridge, microwave and safe in our room. There was much packed into the room but it was very well laid out. Desk, two queen beds, extra chair, desk chair all fit in nicely. Bathroom had a nice size countertop. Staff was great! Parking garage was attached. We would definitely stay here again.

"Hotel Service"

5
04/01/2016

All was Excellent, the staff was friendly and helpful. The rooms were clean, the beds comfortable. The dinner at the restaurant was very good, reservations were made and we were seated promptly at 7:00. Bartender service was good.

"Packer -Vikings game. "

4
03/01/2016

We were booked here for our stay in town for the Packer Vikings game. Very nice hotel and staff. Food was okay. Nothing fancy. Would stay here again. They have a nice pool area are you are right on the river. They have a buffet for breakfast. We did not venture out but it seemed that there is several things to do.

"Wedding"

5
03/01/2016

Attended a wedding over a weekend, very pleased with hotel. Rooms very clean and comfortable. Restaurant was very slow and breakfast food was greasy. Waitstaff understaffed.portion of the orders missing.

"Quite Nice"

4
26/12/2015

We enjoyed our one night stay here Christmas Eve to Christmas Day. We have family in town that we could stay with but have learned from past experience - it's quite nice to find a good hotel to stay at instead - thus avoiding having to sleep on an uncomfortable (spare bedroom or pull-out) mattress and share one bathroom among 8 people getting ready on Christmas morning. The Lobby was beautifully decorated, staff was low key but efficient, rooms were quiet and pleasant. In the room we had a mini fridge, microwave, coffee maker, real coffee mugs and glassware and also a safe. I especially liked all the extra touches for the ladies - beyond the usual toiletries they provided cotton balls, Q-tips, make-up removal wipes and a lighted make-up mirror in the bathroom. We had good water pressure in shower and it was clean. We didn't have time to enjoy the other features in the hotel but would recommend this place to our friends and will likely stay here again.

"great quick stay"

5
20/12/2015

we arrived and had to start in the garage ... didnt see the sign but its ok .. checked in and was greeted really nicely by the lady working the front desk. got to our corner room (which ryan was able to upgrade us to, even with a certificate) very spacious room clean and well maintained, thought the restaurant was open til 11 but not the case, the hot tub and pool being open til 2 am is a plus, very nice for a pre bed massage in the hot tub, enjoyed the scenery of the room and the friendliness of the staff ... if we are in the area again we will probably stay here again ... free coffee all the time is amazing too

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Ryan Marcus K, I'm sorry to see you bypassed the temporary registration parking upon your arrival. We're always looking for ways to provide a better guest experience and will see how we can incorporate better signage for the future. It is nice to see Ryan was able to accommodate you with an upgraded room and that several of the hotel's amenities added to the enjoyment of your stay. I regret the restaurant was not open as late as you thought. Though the restaurant closes at 9:00 p.m. (10 p.m. Friday and Saturday) we do provide food service in the cocktail lounge until 10 p.m. every night. The next time your travels bring you to Oshkosh, I hope you give us the opportunity to serve you again!

"Best Western Premier Oshkosh"

5
18/12/2015

This hotel was excellent. Everything was very clean and the staff was very nice. The staff made the check in and out process very painless and they were very efficient at their job. The Ground Round inside of the hotel had a game room which I thought was cool and the food was pretty good. The pool was open until 2am and the views were to die for! I would definitely recommend this hotel to anyone staying in the Oshkosh area.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Kammren T, It is nice to see you were able to enjoy many of the hotel's amenities during your recent visit. Additionally rewarding is the fact you valued the river and lake views and the service provided by our team members added to the enjoyment of your stay. My team and I appreciate the fact you will endorse our hotel to friends, family and associates who might be traveling to Oshkosh. Thank you kindly!

"Stayed here for Packers game"

5
16/12/2015

We were very pleased with hotel and found it very convenient to stay here for the game. Excellent staff. Very nice pool and hot tub area. Breakfast in restaurant was good. Would absolutely stay again!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear kathybP9997LK, It is a pleasure to learn the hotel's amenities and the service provided by our team members contributed to the enjoyment of your stay! I'm sure a nice compliment to the visit was a Packers win! Thank you for your loyalty as we look forward to the opportunity to serve you again.

"Best Western"

5
16/12/2015

Our stay was short and pleasant. Will stay there again when in the area.The hotel was two blocks in each direction from the events we were attending, so it was nice not to drive.Everyone was nice and no problems occured. Great job!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Alicia H, I'm pleased to see our central downtown location provided you the convenience you desired while attending events in our community. Thank you for recognizing our team members as being accommodating during your stay. The next time your travels bring you back to Oshkosh, we hope you choose to stay at our hotel giving us the opportunity to serve you again.

"Great hotel in nice location"

4
15/12/2015

Arrived later in the evening and the staff was very helpful in quickly checking us in and recommending local food and drink favorites. Rooms were nice and situated right on the river, clean w/ microwave and fridge.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Oop73, Thank you for deciding to stay with us during your recent visit to Oshkosh! I'm glad the service provided by the hotel team members and the quality of the property met your expectations. Guests often comment about the hotel's picturesque location on the riverfront. It is nice to see our location contributed to the enjoyment of your stay. We look forward to the opportunity to serve you again.

"Very Accomodating"

5
06/12/2015

I was in town and staying only one night. I had a professional event on a Saturday evening at the convention center. The convention center was very nice and the food we had for dinner was good. I was running in to scheduling problems for my fiancee as I had work obligations and she was there for the Saturday evening event only. The hotel allowed her to check in to the room extremely early on Friday (before noon even) and very late on Sunday (after noon). I thought this was remarkable as it gave her a place to relax while I was busy. The bar connected got hopping the evening we were there and we had fun at it. The hotel was very clean as well. I will be staying here again when in Oshkosh for whatever reason.

"Very Nice"

5
05/12/2015

Haven't stayed here in over 15 years. Found the hotel & conference center to be clean and surprisingly well maintained since my last visit. All the staff members I encountered were extremely friendly, helpful & accommodating. No complaints.

"Eat somewhere else"

4
28/11/2015

This Hotel would rate "excellent" if they had been able to prepare and serve a good quality breakfast. Plan on eating somewhere else. Love the view of the river and downtown area. Also love the covered, convenient, and free parking.

"Wonderful place to stay"

5
25/11/2015

The Best Western Waterfront offers a number of amenities that made our stay extra nice. The front desk staff was polite, helpful, and accommodating. The attached parking ramp was convenient and free. We found it very easy to drive to different locations around Oshkosh easily and quickly. The bed was comfortable, the room spacious, and we enjoyed the view of the Fox River. I especially liked the lighted, magnified mirror in the bathroom; I told my husband I would like one like it for a gift. The Ground Round bar and restaurant that is part of the facility served half price appetizers from 9-midnight, so it was a convenient place to have a cocktail and get something to eat later at night. I will definitely stay again when we visit Oshkosh.

"Very nice accommodations & comfortable stay"

4
23/11/2015

I stayed at the Best Western Premier Hotel & Convention Center during the NCAA Cross Country Nationals. The hotel staff is knowledgable about the area and friendly. The Riverwalk is a beautiful addition to the hotel and is definitely a draw to come back to the area for a return trip.

"Great hotel"

5
21/11/2015

Hotel recently updated in great location. Room very modern, clean, and business friendly. Would highly recommended. Staff very friendly and helpful. Having Ground Round connected allows for good room service. Overall awesome experience.

"Enjoyed my stay"

5
20/11/2015

Pleasant staff, nice amenities, easy parking. My company booked a block of rooms at this hotel for a conference. We all seemed happy with our room amenities and the hotel's cleanliness. I wasn't a fan of the small pillows though.

"Inconvenient Property"

2
17/11/2015

With a poor location parking is difficult and hotel services limited. Would not recommend this facility to travelers. Very limited Amenities, No control over heating in rooms. Difficult to park, unload luggage and carry possessions to room. No Room service until 11 a.m.. Only restaurant on site is a pub.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Michelle S, I received your original hotel electronic survey prior to this TripAdvisor post. I was hopeful you would respond to my attempt to contact you so I could learn where my team failed in meeting your expectations. Please accept my personal apology for any oversights on the part of my team. Similar to the insurance industry you represent, our goal is to service our guests in a manner that provides value by providing a quality product while anticipating and responding to your needs. Our parking for registration is under the porte cochere at the front entrance of the hotel. For guest convenience, we suggest luggage be taken to the room at the time of registration followed by parking in the attached parking garage. Our parking arrangements are very similar to what a guest would encounter in most downtown environments. Our guest service representative offered to assist with your luggage which is a service I understand you declined. It is true we provide room service from 11 a.m. – 10 p.m.; 11 p.m. weekends. We have not provided room service for breakfast as we simply have not had the demand for this service. However, responding to the collective feedback of our guests often determines changes that we make for the future. I am sorry you had difficulties with controlling the temperature in the room. This is not typical however, I hope you took the opportunity to contact our front desk so that we could resolve this concern to your satisfaction. I would be interested in learning more from you regarding your description of limited services and amenities so that I can address these concerns for the future. My team and I will continue to put our efforts towards creating a pleasurable, memorable experience for our guests. There is nothing for us to gain if we don't work toward that goal. Again, I am very sorry for not meeting your expectations. Let me know if I can assist you in any other way.

"Exceeded Expectations"

5
13/11/2015

Rooms are very nice and look like they were recently updated. Scenic lake view from my room! Very clean hotel in the room and around the hotel. Convenient parking on site. Can't think about any complaints about my stay there. I was expected it to be nice, but it was considerably nicer than expected.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Joseph D It is rewarding to see our team members exceeded your expectations during your visit. I'm glad the view of the lake in the distance added to your enjoyment. The next time your travels bring you to Oshkosh, I hope you allow us the opportunity to serve you again!

"Family"

5
09/11/2015

Excellent family space; clean, beautiful rooms, and the view is spectacular! The lounge food and prices were good though we had to wait 15 minutes for service. With so much to do in Oshkosh, we will be back!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Susan C I am happy to see you described our guestrooms as being clean and beautiful. This is a nice compliment of our housekeeping team. It is a pleasure to see our waterfront location and the view from the rooms contributed to the enjoyment of your stay. Please accept my apology for the delayed service in our on-sight restaurant/lounge. We strive to do much better that this. I will share your comments with our restaurant management team in our effort to improve upon this. Thank you for your valuable input.

"Excellent Stay - friendly staff, and a clean hotel. They work hard"

5
09/11/2015

I stayed here for a conference in November 2015. The hotel was clean, the staff at the desk was super nice as well. I experienced a problem with my reservation being wrong by one night - it WASNT the hotel's fault. Stephanie at the front desk worked very hard to remedy the problem, to make sure my reservation was corrected, and kept me in the same room, in spite of one night being fully booked. This was ABOVE AND BEYOND service that I love from hotels. She did a great job, and should be commended for it. I would definitely stay at this hotel again. Oshkosh in general was a great town!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Scott C It is very rewarding to see Stephanie was diligent in correcting the reservation error and contributed to making your visit memorable in a positive way! I will surely thank her for her excellent customer service. It is even more rewarding to see we have earned your loyalty as a return customer. Thank you!

"Room with A View"

5
09/11/2015

this is a nice place to stay, whether for business or pleasure. A convenient place with walking distance to several restaurants and neighborhood bars that provide finger foods as well as full meals. Nice view of the river and the lake, easy access to any part of town as well as access to the interstate highways. Peaceful and quiet place, especially with a view of the water.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Daniel G L Thank you for your review. I'm pleased to see there was so much you enjoyed about our property including our waterfront location and the many choices of dining downtown. It is nice to see we met your expectations. My team and I hope we have the opportunity to serve you again.

"November "

5
08/11/2015

Rooms look newly renovated and modern. Hotel is very clean. Staff was friendly. Very nice lobby as well. No breakfast included but 10% off at the ground round. Free parking. Overall a great place to stay! Highly recommend!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Matt B You are correct in noting the hotel was recently renovated. We reopened the hotel in May of 2013 after a 15-month, $13 Million renovation. Most importantly, I'm pleased to learn our friendly staff made a positive impression on your visit and that you will recommend our hotel to friends and business associates. Thank you!

"Fall Oshkosh, Wisconsin visit!"

5
07/11/2015

Excellent place to stay! Good service, good food, nice town! Nice amenities, restaurants. You must visit the AWESOME Experimental Aviation Association Museum while in town. People are friendly, lot's to do here & much to see.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Ray J Oshkosh truly has much to offer when it comes to events and attractions. I am glad you were able to experience one of our region's most popular attractions, the Experimental Aircraft Association's Air Venture Museum. This truly is a gem of our community. My team and I are pleased to learn you enjoyed your stay with us and look forward to the opportunity to serve you again.

"Beyond Expectations"

5
07/11/2015

Attention to detail, friendly-engaging staff, beautiful property, comfortable, clean and accommodating. A rare gem among properties in the U.S. My expectations were exceeded, especially due to the genuinely friendly staff who were concerned about my every need. AND Q-TIPS in the bathroom! Details Details Details. Excellent property. I would choose this property again and am recommending it to all who plan to visit Oshkosh.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Ellen K Thank you for your gracious review! It is very rewarding for our team members to know they have been successful in exceeding your expectations. Our reward is to learn we have earned your loyalty as a return customer and that you will recommend our hotel to friends and business associates. Thank you kindly!

"Great Value for the price!"

4
02/11/2015

I arrived in the evening, and was greeted by a friendly staff member who quickly checked me and my associates into our rooms. The hotel itself very neat and clean. The room and bathroom very modern and well maintained. It was reasonably priced, well worth it. The bonus was having a restaurant and bar onsite who opened at 6am to serve breakfast. My business meetings started at 7 am so this allowed me to grab something quick before leaving. Good food priced right!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Sprkle Thank you for your positive review. I'm pleased to see that our on-sight restaurant and bar serving a full-service off-the-menu breakfast added to the enjoyment of your stay. It is additionally rewarding that our team members were friendly and handled your check-in quickly and efficiently and that you enjoyed the value of your stay with us. My team and I look forward to the opportunity to serve you again!

"Everything was perfect!"

5
01/11/2015

Check-in was a breeze. The hotel and rooms were modern and very clean. The dining menu in the lounge had a wide variety of options. All of the staff were very friendly and competent. This was one of the nice hotels that I have stayed at; the business rate was great.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Jeff G Thank you for you kind review. I am pleased to learn our hotel's amenities and positive interaction with team members helped us to exceed your expectations. I am glad you have put us on your list of “one of the nicest hotels” you have stayed at! We look forward to the opportunity to serve you again the next time your travels bring you back to Oshkosh.

"Great Servive"

5
01/11/2015

From the moment I pulled up the staff went out of their ay to assist me and make my stay comfortable. Including allowing me to reenter my room after check out,because I thought I had left my phone. Not onlydid they call it for me several times including when I searched my car. But continued throughout the day until I did answer it. I had put it in a weird bag.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Noreen H It is a pleasure to learn our team members provided you with excellent customer service by assisting you in locating your cell phone. I am glad their genuine concern and help made a positive, memorable impression on your visit! We truly hope we have the opportunity to serve you again.

"A Wonderful Getaway"

4
01/11/2015

This is a great place to stay. It is close to many of the great attractions in Oshkosh. The staff is professional and courteous. There is a game room, pool, exercise equipment, and the lobby is beautiful. Enjoyed my stay immensely.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Mary M Thank you for your review and recognizing our team members as being professional and courteous! I am pleased to see you enjoyed many of the amenities the hotel offers as well as the various attractions Oshkosh provides. The next time you visit Oshkosh, we hope you will choose to stay at our hotel.

"Great stay in Oshkosh"

5
31/10/2015

This hotel looks and feels like a resort hotel that opened last month. It has a wonderful feel. Everything works to perfection. The staff is friendly and helpful. Don't miss the historic photo gallery in the 2nd floor skyway. This collection of old photos shows the city 100 years ago -- with its architecture and people. Each is annotated in a way that brings the story to life.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear William C Thank you for you excellent review. It is a pleasure to learn you enjoyed your visit to our hotel and that our team members made a positive impression on you. The historic photo gallery you referenced is the result of our partnership with the University of Wisconsin Oshkosh. UWO has provided this artwork on loan for the benefit of our traveling guests. We also have ten local artists that have provided artwork in the public areas of our hotel as well as in our guestroom suites.

"Central Location"

5
30/10/2015

Well done Best Western Premier - rooms were very nice and had all amenities - bathroom was well laid out and stocked with plenty of towels - caring staff - we liked the "green" options - good restaurant - our mini vacation there was absolutely perfect

"Picky Person Review!"

5
28/10/2015

I, generally do not enjoy hotel stays! I like being in my comfortable, clean home whenever possible. This was a business trip and I was pleasantly surprised! The room was spotless, the bedding impeccable and I was happy to be here. Friendly, professional appearing staff, who also spoke and acted in a professional manner. Keep up the great work!

"Weekend visit to UWO"

4
27/10/2015

Staff was friendly and very accommodating. The pool and Jacuzzi is located in a high traffic public area. Not very usable when there is a formal wedding 2 doors down from entrance to pool. View from room was wonderful.

"Beautiful hotel and location."

5
26/10/2015

Recently remodeled hotel. The rooms are very nice and well thought out. The front desk workers had great attitudes. Ground Round restaurant is attached and had good food, accommodated our large group for several meals. Would definetly stay at this location again!

"volleyball tournament"

5
22/10/2015

Beautiful hotel, nice view of the river, very clean & upscale, free Wi-Fi, convenient free parking & located just minutes from UWO where my husband and I went to watch my daughters volleyball games. Will definitely stay here in the future.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Bernadette E Thank you for staying with us while attending your daughter's volleyball games at the University of Wisconsin Oshkosh. I'm pleased to see our location and amenities added to the enjoyment of your visit. It is most rewarding to see you will chose to stay with us the next time your travels bring you to Oshkosh. We look forward to the opportunity to serve you again.

"Major Concerns With Property"

2
20/10/2015

We stayed at the Oshkosh Best Western and had major issues with the extreme heat in our room. It was upward of 73 degrees on a constant basis. We complained many times but never got the issues resolved. No one could fix this problem yet it seemed like everyone understood what the problem was and acknowledged that there was a problem. When we left I asked to speak to the GM who wasn't available. I received his card and sent him an email without a response. Unacceptable.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Michael B Responding to guests in a timely manner is a personal priority. You were able to witness this by the fact that I responded to the electronic survey you completed within twelve hours. Please accept my personal apology for the fact your original email was misdirected to my junk mail box where it was not noticed for two days. However, I'm pleased I was able to satisfy your concerns after my phone call to you on 10.22.15. Again, I apologize for the difficulty you experienced with the cooling of your room. As we discussed, this has rarely ever been a problem as we almost always have a solution for any issues that might develop. It was my pleasure to be able to discuss this with you over the phone. I truly hope we have the opportunity to serve you again.

"Very Nice Poperty in a great location"

5
20/10/2015

Very nice hotel in a very convenient location. Right on the river. Atttached parking garage. Very nice lobby and room decor. More upscale than most Best Western hotels. Ground Round restaurant on the premises. Note: unlike most Best Westerns breakfast not included, just 10% off coupon for breakfast at the Ground Round.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Lexus 333 I'm glad you enjoyed the hotel's waterfront location, the convenience of the parking ramp and the on-sight restaurant, the Ground Round at River's Edge. It is nice of you to make note of the ambiance of the lobby and nice guest room décor. Please see my response to the TripAdvisor post titled “Nice Updates” to understand our philosophy regarding breakfast. As always, I will continue to monitor the collective responses of our guests regarding all suggestions. This collective feedback often guides our decisions on changes we might make for future improvements. I hope we have the opportunity to serve you again.

"Stay in Oshkosh at Best Western Premier"

5
20/10/2015

The location was along the river and just beautiful! The service was great and the employees very friendly. The bed and pillows were amazing making this the best nights sleep ever for me in a hotel. The food quality and prices were more than good. I loved this hotel and will definitely go back if I am in the area. I was there for a conference, but would also stay with my family.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Michele M It is rewarding to see the service and friendliness of our team members contributed to the enjoyment of your stay. I'm glad you enjoyed our waterfront location and that we were able to exceed your expectations with the quality of our product and service provided. Thank you kindly for your review. We look forward to the opportunity of serving you again!

"Very nice!"

4
19/10/2015

I stayed here for a night with my fiance for UW-Oshkosh's homecoming. We arrived around 3pm and check in took seconds. There were actually 3 weddings and other guests there for homecoming, so the hotel was booked solid.... We had a pre-paid king corner room, and it was fairly large. It had a refrigerator and microwave, as well. The lamp next to the bed had a plug for my phone, so I didn't have to go searching the room for a plug. The bed was super comfortable. We did not hear much noise, as our room was on the end of the hall. We weren't in the room, except to sleep. The bathroom was nice, as well, and had great lighting for putting on make up and plenty of counter space. I did not use the shower, as we were going home right away in the morning, but the water pressure was fine in the sink. We had brunch in the restaurant, Ground Round. Service was a little slow at first, as nobody came to our table for about 5 minutes, and it wasn't particularly busy. We did not have the buffet, as I was not comfortable that it would be safe for someone with a gluten allergy, but it looked good. I ordered off the menu, and the portion was pretty small. Food was pretty good, though, but I was still a little hungry. Check out was quick, but what they don't tell you until you check out is that they charge $2/night for parking. Obviously $2/night is nothing, but the fact is that it's not listed on the website, nor do they tell you when you check in. I didn't think that was very professional. It leaves you wonder what else they're not telling you.... We'd definitely come back to stay anytime we're in Oshkosh.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear mssnappy1972 Thank you for your extensive review of your visit at our hotel. The corner king, river view rooms are our most popular! I'm glad you enjoyed the many amenities you described. These same amenities are available in all of our guest rooms. I'm sorry the service in the restaurant started-out a little slow but am pleased to see we recovered to your satisfaction. I will share your comments with our restaurant management team. Regarding the $2 municipal service fee, this is simply a pass-through fee forwarded to the City of Oshkosh for parking ramp maintenance. There is no advantage for us not to disclose this fee to our guests as it is, in fact, described on our website and also on our Best Western branded website. Many of our guests book through third party websites such as Orbitz, Expedia, Hotwire, etc. These third party sites pull our hotel's information from our Best Western Branded site. We have no control where the third party sites ultimately disclose this information which is why guests sometimes believe we have not provided this information as it is often not easily located. For the lowest rates and the least challenges in reservation changes, cancellations, disclosures, etc., I always suggest our guests make their reservations with the hotel direct or through Best Western's branded website. Parking fees are standard in almost all city downtown environments. Thank you for noting it is a very nominal charge. I'm glad to see you, overall, enjoyed your visit and that you would stay at our hotel upon a return to Oshkosh. Thank you.

"Perfect"

5
19/10/2015

Beautiful location right on the river. Great patio and lounge. Very clean and comfortable. Staff very friendly and courteous. Restaurant on site and other great restaurants within walking distance. Great price for all you get.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear 986maryannf Thank you for writing about your stay with us. It is rewarding to learn the staff was friendly and courteous, adding to the enjoyment of your visit. I'm glad you enjoyed our restaurant, the Ground Round at River's Edge, as well as our waterfront location. Though many of our guests appreciate the convenience and extensive menu selection of our on-sight restaurant, you are correct in noting there is an excellent selection of other dining options with-in walking distance of the hotel. Thank you for staying with us and we hope we have the opportunity to serve you again.

"Comfortable hotel"

5
19/10/2015

The beds were very comfortable, and combined with the quiet programmable climate control contributed to a good night's sleep. The room was a clean and offered a pleasant environment with a nice waterfront view. Guest was given the option of what type of service they wanted (if any). Pool and workout rooms were nice. Restaurant was average quality.

"Nice stay :)"

5
19/10/2015

The Oshkosh Best Western was a nice place to stay, the river is right outside the hotel and the wedding reception was in the convention center attached to the hotel. We would have liked to have had a continental breakfast included in the stay, since it was a Premier hotel but it was not available. They have a Ground Round restaurant in the hotel, but it is a little pricey for breakfast even with a 10% off coupon.

"Clean and Comfortable-Excellent Staff"

4
17/10/2015

This was my first stay at the BW Premier, will most definitely return. The lobby is spacious and clean with a very nice seating area and fireplace. The front desk staff at check-in and check-out were very friendly and helpful. The room was clean and well appointed with a great view up the river. The Ground Round restaurant is attached to the hotel and there is a skywalk to the Convention Center which is much easier than trying to cross the street.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear CSL_LaCrosse When a future visit brings you back to Oshkosh, it is great to know you will return to our hotel. Thank you for recognizing our guest service representatives as being friendly and helpful. I am happy to know they added to the pleasure of your stay. It is nice to know our on-sight restaurant, the Ground Round at River's Edge, and the skywalk connector to the Convention Center, are conveniences you appreciated. It is nice of you to point-out some of our green initiatives.

"Best Western"

5
17/10/2015

Great service for the 3 days I was there! Everyone was very pleasant and helpful. Food was good. Temperature of conference room was good. Wait staff was efficient! Room was very clean and comfortable. Room service was very quick just wish they included salt/pepper with my meal.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Deb C It is rewarding to see our team met your expectations during the visit of your three day conference. Thank you for recognizing the team members as being pleasant and helpful and that the meeting rooms and guest rooms were comfortable and clean. Please accept my apology for the oversight regarding the salt & pepper missed for your room service order. This information will be shared with my restaurant management team in our effort to prevent this from being a repeat occurrence.

"Nice Updates"

4
16/10/2015

I have been staying at this hotel everytime I come to town since my senior prom. Lets just say that was many years ago (probably when it opened) and it has gone through many different names and updates. So far the most recent updates by Best Western have been the best. The beds are comfortable, rooms well designed. The bathrooms have good lighting. My only complaint is some views that say "city" are looking at the parking lot and would be nice to have a breakfast included. But, I always get a great rate through hotwire so it is worth it.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Mjc12771 My team and I appreciate that you chose to stay at our hotel. Thank you for your review and endorsing the extensive renovations we completed in May of 2013. It is nice to see you like what you experienced. Since the majority of our rooms have a river view, our practice of indicating “city view” are for those rooms that truly do not have a water view. We also have a lower price-point on the city view rooms because of this. With regard to breakfast, after attempting a free breakfast, we heard extensive comments from past guests who had the expectation of table service with a breakfast menu. Because of the size of the hotel and the number of people serviced for free buffets (often 300-400 people) many guests did not like being entrenched with the large crowds of people competing for free buffet food. Due to the experiences described by many of our guests, and the desire for a better quality breakfast, we eliminated the buffet concept in favor of an a' la carte breakfast menu in a full service environment. We feel that providing full wait staff service from an a' la carte menu allows us to properly fulfill the majority of our guests' expectations with a better quality food product and service. Just a quick note regarding reservations, rather than booking via third party sites like Hotwire, Expedia, etc., I suggest booking hotel direct or through Best Western's branded site as this is where you will always get the lowest price. Also, cancellations and changes to reservations are easier than if you booked through a third party site. Thanks again for your review.

"Wedding"

5
12/10/2015

I called to get a room but didn't call in time; so they put me on a waiting list. They called and we did get a room for the night of October 10th. We arrived checked in and it went smoothly; CSR says oh we upgraded you to an Executive King suite. I said thank you. OM when went up and opened the door wow is all I can say. It was beautiful; the views amazing and everything clean and just nice nice nice.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear LouBelle59 Thank you for recognizing the follow-up provided by our guest service representatives by calling you from our wait list after a room became available. Our team does their very best to follow-up with guests who desire a room at our hotel. I'm glad we exceeded your expectations with the upgraded room and that you enjoyed your stay with us. We hope we have the opportunity to serve you again.

"Great for a wedding!"

5
12/10/2015

We stayed at this hotel for our friend's wedding. We stayed 2 nights, check in was fast and courteous and check out was the same. We had no issues during our stay. The wedding was beautiful! Best Western did a great job of getting everything ready and set just the way the bride wanted. Couldn't have been a better event.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Jennifer F, Thank you for your review. I'm pleased to hear everything met your expectations while attending your friend's wedding. It is also nice to know the wedding was executed to the satisfaction of the bride. Should your travels bring you to Oshkosh in the future, my team and I hope you choose to stay at our hotel.

"BUSINESS STAY AT BEST WESTERN"

5
09/10/2015

Very clean hotel with friendly helpful staff. Hotel was reasonable priced for conference. Gound Round for selection and pricing was very good also with a nice very of the lake. I would highly recommend. My state conference has booked the conference for next year!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear MaryF Thank for recognizing the hotel as being clean, the staff being helpful and that you believed your visit during a conference to be a value. It is nice to learn the view of the river and lake in the distance contributed to the enjoyment of your visit. It is even more rewarding to hear your conference is booked for a return visit! My team and I look forward to your next stay at our hotel.

"Wonderful Stay"

5
09/10/2015

This is an absolutely beautiful facility- loved it! The room décor was amazing, loved the upscale feel of the furniture. It was great to have the Ground Round right on site, so we did not have to go anywhere!

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear 785jilll My team and I very happy to hear you loved the décor and the upscale feel of the furniture. Thank you for your kind words. I'm glad our on-sight restaurant and lounge, the Ground Round at River's Edge, contributed to the enjoyment of your stay. Should your future travels bring you back to Oshkosh, we hope we have the opportunity to serve you again.

"Clean hotel and efficient staff"

5
08/10/2015

I've stayed at the Best Western Waterfront several times. I've found the staff to be very attentive and the entire hotel clean and nicely decorated. In previous visits, the food was good, but not great. I've noticed that on this visit, the food seemed much improved. The location is lovey. I would highly recommend this hotel to anyone staying in the Oshkosh area.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Anne P, Thank you for recognizing the staff as being attentive and the hotel being clean. It is nice to see we met your expectations. I'm pleased to see you enjoyed the food quality during your stay. My team and I appreciate the fact you would refer our hotel to friends and business associates.

"Noisy room 518, hear elevator"

3
06/10/2015

Stayed here because of a wedding in town. We were given a room which seemed nice at first. When we returned we noticed we could hear the elevator going up an down when being used, which was often. We were woken up too early because of this. When asked at time of check out if we liked our stay, I politely expressed my opinion of this room and that the elevator was annoying, but I felt I was just given the brush off. I felt my room concern could have been validated more or then why even bother to ask me if I liked my stay in the first place?

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Palmtreelover1023 Please accept my personal apology the elevator noise prevented you from getting a restful night's sleep as a pleasurable, restful visit is our goal. It is additionally regretful you were lead to feel your concern was not taken seriously. This is not typical of the response of our team members and for this I am sorry. Honestly, noise from elevators is something that is brought to my attention from guests less than a handful of times annually. Surely, the level of sensitivity to outside noise is going to be different for different people. A contributing factor to noise sensitivity, for some, is simply the fact of sleeping outside of one's normal home environment. That being said, should you decide to stay with us in the future, we could surely accommodate a request to be assigned a room away from the elevators. Feel free to contact me at 920-230-1900 if I can assist you with this matter in a more personal manner.

"Best Western Premier"

5
05/10/2015

Great hotel for conferences. Great hotel rooms. My view of the Fox River was absolutely beautiful. I completely enjoyed my stay. The meeting director decided that we will have our annual meeting at this hotel again next year. I am looking forward to it.

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Marjorie B, It is rewarding to learn you enjoyed your stay while attending a conference at our hotel. It is additionally gratifying to hear the meeting director has decided to bring your conference back next year. I am glad our team had such a positive impact on your group. We look forward to your return visit.

"Wings-N-Hogs Vacation"

5
05/10/2015

Top of the line amenities, Staff was very pleasant and the Manager took care of a mix up we had personally. There was 12 motorcycles and the hotel made sure we had secured parking. We would come back and refer friends

Daniel S, General Manager at BEST WESTERN PREMIER Waterfront Hotel & Convention Center, responded to this review
Dear Robin H, It is nice to hear you enjoyed the amenities of our hotel. Thank you for recognizing a member of our management team who assisted in resolving a problem for you. I'm glad this was taken care of to your satisfaction. Should you and your group decide to take another cross country motorcycle trip, I hope you make Oshkosh one of the stops on your venture!

"Very Pleased"

5
05/10/2015

Top notch, super amenities, staff was very helpful and friendly..covered parking and ramp. Will stay here again. Restaurant in hotel Ground Round was very good also. Both inside and outside seating along the water.