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Best Western Hotel Castillo Del Sol, Ormond Beach

4.0/5  - basé sur 1285 notations.
205 S Atlantic Avenue, 32176-8105, Ormond Beach, United States - See map
Best Western Castillo Del Sol - Exterior The Best Western Castillo Del Sol is ideally located in the center of Ormond Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this Ormond Beach, Florida hotel- right on the beach and 100% non-smoking. The Best Western Castillo Del Sol is located on the beach in Ormond Beach, Florida. Guests at this hotel will be steps from sunbathing, swimming, jogging and relaxing on the beach. This hotel offers convenient access to the Boardwalk Amusement Area and Pier, Ponce Inlet Lighthouse, Universal Studios and Disney World. Sports fans will be only minutes from Daytona International Speedway and the Daytona 500 Experience. Guests staying at this hotel will also enjoy the many local events including Daytona Bike Week and Daytona Turkey Run. This Ormond Beach, Florida hotel offers thoughtfully-appointed guest rooms, each complete with cable satellite television and free wireless high-speed Internet access. Suites with ocean front views and kitchenettes are available upon request. This hotel also features an outdoor swimming pool and guest laundry For a unique, comfortable and enjoyable experience, make a reservation at the Best Western Castillo Del Sol! Enjoy your stay. Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Identification is required at check-in.

Best Western

Hotel Castillo Del Sol

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 1286 guest reviews
NOTE ISSUED
Excellent
419
Very Good
470
Average
209
Poor
110
Terrible
78
REFER TO NOTICE
Business Business
45
Couples Couples
486
Family Family
508
Friends getaway Friends getaway
111
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Love it."

5
07/11/2018

Being right on the beach with our balcony facing the ocean, watching the sunrise, hearing the surf. Awesome!! Older hotel but was nice. Rooms clean, staff great. Close enough to Daytona but far enough away to be less congested.

"Clean, Pleasant & Efficient Staff, Oceanfront and Good Value"

5
31/10/2018

Room was just as pictured on the cover photo. Balcony is directly Oceanfront, although no partitions between balconies, there is sufficient separation between neighbor's balconies that it didn't bother us. The kitchenette gave us a little extra space, and served our needs. elevator was reliable, A/C worked; water was hot for shower (although as with a lot of barrier island lodging .. a little low on water pressure); internet worked; tv was fine; and we slept great. The breakfast was a nice surprise with fluffy eggs, an especially good waffle batter, and a very excellent attendant/cook, along with the standard fare of muffins, hot or cold cereal, yogurt, and juices. We would have spent at least $20-25 elsewhere for the two of us to have come close to what was offered. We not only would return to this property, we would be perfectly happy with Room 209 again!

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind words about your stay at BW Castillo del Sol. We are looking forward to seeing you again here very soon.

"Not impressed."

2
30/10/2018

My husband and I came here to celebrate our 10 year wedding anniversary. It got off to a bumpy start when the lady at the front desk, Patty, seemed uninterested in making us feel welcome. She didn't want to accept cash payment for my room (with credit card on file for the $100 deposit that I wasn't aware of until check in) and when she finally did take my money after listing all the reasons why cash is a bad idea) I asked if she could provide change and she smirked and said it depends because it is Saturday after all. (My change was less than $2.00) Only after taking my payment did she inform me that most of the rooms were flooded from a storm that had passed through and I was concerned about this but she waved me off and said they are working on drying the floors. Since we arrived early I wasn't concerned too much but felt stressed that I paid for a wet room. Several hours later we returned closer to 3:00 and Patty seemed more frazzled and overwhelmed with her workload than seemed manageable. She openly in front of customers remarked on how she had tasks she couldn't complete, the phone rang and she said oh well let it ring, she was dealing with upset customers who didn't want wet rooms, when customers would leave she'd comment on them, roll her eyes, smack her lips, sigh loudly, and I just felt like I shouldn't have had to be exposed to her stress during my vacation. It was just very unprofessional and unclassy. She was trying to get our room, but the way she managed her workload needed a lot of work. She tried to get us to switch to a room with two queens that we did not want and told us our floor would be wet in our king room. Though they did suction the water, it was wet and damp and remained that way all weekend. It seemed to be a very slow season with minimum guests but they did not care about compensating or doing anything extra to make me feel better about paying full price for a room that was subpar and wet. We are also gold members and received nothing except our room keys at check in. We didn't deal with the front desk again until check out. Besides the carpet being wet, there was no exhaust fan in the bathroom and the water drained extremely slowly. There is no privacy on the patio. At night though there were lamps they were off, nothing was lit around the pool. It was pitch black. The fire pit sat unlit and with no hot tub I was disappointed that I also couldn't sit around the fire in the evening. The one good thing I will say is the beach and ocean were truly beautiful. I would consider coming back to Ormond Beach in the future but I would never stay at this hotel again. They literally put a damper on my 10 year anniversary weekend getaway.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for taking your time and sending us the feedback that will serve as guidance to improve our performance. I hope you will give us another chance and visit us soon again. Regards BW CDS

"Had to change hotels"

2
28/10/2018

I booked this hotel in advance because the pictures looked nice and it was where we wanted to be. When we got into our room I knew immediately I wanted to leave. It was not clean and it gave me the creeps. The bathroom was small and dirty, the beds were hard, the lights were super dim and you could see your neighbors on your balcony. I called another hotel in the middle of the night because I couldn't sleep. We left 1st thing the next morning. The only good thing was it was truly on the beach.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for taking your time and giving us the feedback that will serve as guidance to improve our performance. We hope you will give us another chance to prove to you that we can do better.

"Not impressed by this hotel"

3
26/10/2018

I read reviews and decided to book a week at this hotel. Was greeted by girl when we checked in and she was not friendly and seemed to be bored to be there. The whole hotel is very dated. The rooms are dated. The room had a stove but had no utensils or any sort of pots or pans do that was useless. The breakfast was ok. When we checked out I was greeted by another unfriendly person who did not make you feel like they valued as a guest. I would not come back here again. The first night we came, our room rate was about $200, which is overpriced for what you get.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for taking your time and giving us the feedback that will serve as guidance to improve our performance. We hope you will give us another chance to prove to you that we can do better.

"Beautiful Ocean & Helpful Staff=BW Castillo Del Sol"

5
12/10/2018

We were greeted with smile from the staff and it only got better. The first 15 minutes here relaxed my wife and myself so completely we forgot what we were talking about and just watched the ocean. Its been a wonderful trip. We will be back!!!!!!!!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Dear Jesicca, Thank you very much for your kind words about your stay at BW Castillo del Sol. We are looking forward to seeing you again here very soon. Regards, MK_GM

"Ormond Beach front"

5
07/10/2018

We sure enjoyed our stay. Beach front room w comfortable king size bed was very roomy w small bathroom but it didn't bother us at all. The amazing view from our room was just breathtaking, especially sunrise. Our room was on 6th floor, and small kitchen w microwave, mini fridge and dining table/chairs was nice surprise. The AC worked great! The swimming pool was very deep on one side(my husband loved it!) The breakfast was typical nice best western meal, scrambled eggs/bacons, make it yourself waffle, bread, yogurt. They also have the underground parking lot. Price was very reasonable.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for providing us with a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Girls Trip Getaway"

5
03/10/2018

Stayed here for 4 nights Aug. 25-29th. Hotel is a great place to stay that is right on the beach! No hot tub but has a pool with plenty of lounge chairs. Clean, friendly staff & decent breakfast included. I already have another trip reserved again for spring 2019!

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you for staying with us and taking the time to provide us with a review. We are looking forward to welcome you on your future stay

"family reunion"

5
24/09/2018

We had a family reunion with 130 people. The staff is very friendly and accommodating. Very large rooms and comfortable beds. Love the fire pit area and the pavilion. Breakfast area very clean and well supplied by excellent staff.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you for taking the time to review your recent stay with us. Your business is very important to us and we are looking forward to welcome you on your next trip

"Evacuated from Florence"

5
17/09/2018

Booked two hotels through different agencies they were both below standards. Felt both establishments took advantage of us because of evacuation. Thank goodness called B W and was able to check in her with no worries. Clean comfortable and hospitable.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Dear Nancy Thank you for providing us with a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great two weeks at Ormond Beach"

5
13/09/2018

Wow another great holiday in Ormond beach, love the Castillo del Sol, we had Ocean Front room , love watching the sea trying to spot dolphins, fish , and sharks . We saw two sharks caught on the beach, a guy with canoe from the Outrigger paddled out and brought two back to the shore, brilliant. Went on the local bus to the Bandshell free bands. Recognised people from previous years visit, Richey from New York, and the guy ( don't know his name) bottom ground floor room, it's like coming home. Big shout out to Jackie at breakfast, and Patty on front desk, and the maintenance men All very friendly, hope to see you all next year, Stuart and Jackie in England xx

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you for staying with us and taking the time to provide us a review. We look forward to welcome you on your next stay.

"Can't complain!"

4
12/09/2018

Hotel room was clean, had a little kitchenette in it which was nice, Staff was very friendly and helpful. Breakfast was cool too! Great ocean view! Pool was clean too with was a plus! I had a really nice stay and I recommend.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you for staying with us and taking the time to provide us a review. We look forward to welcome you on your next stay.

"Nice stay!"

4
10/09/2018

Only thing I didn't like was they didn't have a hot tube, Other than that, I had a nice room, check in was fast and easy. Pool was clean, breakfast was good as well. Not bad at all for a beach hotel on a budget.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you for staying with us and taking the time to provide us a review. We look forward to welcome you on your next stay.

"Hidden gem"

5
07/09/2018

We decided to stay in Ormond this year so we gave this place a shot...best decision ever. We stayed in an ocean front room with a kitchen (saved a ton on restaurants). The beach is a wonderful orange colour and it is not as busy as Daytona. Breakfast was good and staff was always there to answer questions (which we had plenty).. coming back next year

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you for taking the time to review your recent stay with us. Your business is very important to us and we are looking forward to welcome you on your next trip

"Day Trip"

3
04/09/2018

The hotel was okay. Old and upgraded. The check in staff wasn't very friendly and Abit stoic. My check out clerk was awesome. The room was neat however the sink was slow draining. The balcony wasn't clean and old bird crap was on the ledges. Breakfast wasn't good but complimentary. Parking was the worse... literally no parking.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future.

"Continental Breakfast Included "

2
27/08/2018

My family and I visited Florida as part of a timeshare promotional package and Daytona Beach was one of our stops. The hotel sat on Osmonds Beach with a beautiful view of the ocean. It was also a ten min drive from where the nightly festivals were held and close to other activities/entertainments. The hotel room was out dated with carpeting and curtains that clearly needed some love. The bathroom was awkwardly arranged which made it difficult for another person to enter the bathroom while someone sat on the toilet. Some of the bed linens were also permanently stained and needed replacing. The balcony patio door lock was broken and you had to slam the room door to ensure that it locked. I did enjoy the complimentary breakfast each morning which helped us to save a few bucks and the complimentary toiletries that was organically made. However, I wouldn't return unless the renovations are made.

"Summer Vacation"

4
27/08/2018

Very nice unit right on the beach. We had a room view but our sliding door to the balcony was really old and needed to be replaced. My wife could not open or close it. Breakfast was very good with the normal selection of items.

" Nice hotel, great View"

4
22/08/2018

This is a nice hotel and if you get an Oceanfront room you have a beautiful view of the ocean. We had a king room Oceanfront which was a good size has a small kitchenette when you walk in and of course the beautiful view of the ocean. The room was clean the bed was pretty comfortable. In building or in renovation there were a couple of things they could have done better for example the grab bar in the shower is next to the toilet and not where you would use it to help you to get in and out of the shower which is a tub shower. They appear to be having trouble with some lighting and a couple of the lights were a little dim. The hallway to the rooms is outdoor and for some reason you can hear the elevator when it goes up and down and it's kind of loud but it's not really in a deal breaking. The breakfast in the mornings was not good. They only had powder scrambled eggs and there was only one toaster and it was very crowded so it was hard to get to but there was only white bread anyway. And if you like cereal the cereal displayed is not what is served, for example kashi does not come in a bag and bagged cereal was used to refill the dispenser. All in all we like this property and will try it again.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
I am glad to hear that you had a nice stay at our hotel. Thank you for staying with us and taking time to leave us a feedback.

"3 Night getaway"

4
22/08/2018

My husband and I spent 3 nights at this hotel for a long weekend. We arrived very late on saturday night and were disappointed our oceanfront room was only on the 2nd floor. But Rebecca was able to get us into one on the 4th floor. It was ok (view is exceptional) but smelled musty and air conditioner was very noisy. Rebecca was fantastic for a late night check in. After spending one night in the room we talked to Patty and she was able to move us to room 512. Still ocean front with balcony and kitchenette. The air conditioner was very quiet and the room didn't have a musty smell. We were very happy and grateful to Patty! Jackie, who handles breakfast, is fantastic and always helpful. All in all it was a good stay. It is not luxury accommodations but everything you need is there. Would go back.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for staying with us and taking time to leave us a feedback.

"Best vaca ever"

5
21/08/2018

Loved the view from our ocean front balcony. Staff was great as well as maid service. Breakfast was awsome and the fresh coffee was even better!! Easy acess to the beach. The pool was great for a late night swim!!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
I am glad to hear that you had the best vacation at our hotel. Thank you for staying with us and taking time to leave us a feedback.

"Great Location!"

5
14/08/2018

We love this motel! We had a gorgeous ocean view from our balcony. Pool was very relaxing. Helpful friendly staff. Nice breakfast. Very comfortable bed. This is our third stay here in the last 2 months. Can't wait to go back :)

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
We're glad that you had a nice relaxing visit with us. We look forward to your next visit with us.

"Beautiful view"

4
14/08/2018

The room was great the beds comfortable kitchen was an added bonus but we just used the refrigerator. The pool was great but I really enjoyed the balcony. The breakfast was decent the attendant was always refilling something. The front desk was very nice and helpful. We will return.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
I'm glad that you enjoyed your stay and plan on returning soon. We look forward to having you as our return guest.

"Great view!"

3
07/08/2018

My room was nice but basic. I spent a ton of time on the balcony looking at the beautiful view of the water. We had a great view of the pool. The staff were helpful and friendly. Oh and the breakfast was great! Happy birthday to me! No privacy though. Rooms very close and being on the balcony was like a group activity.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your review. We're glad that you had a great birthday on the beach. We hope to see you return as our guests.

"Best week"

5
06/08/2018

I loved staying at this hotel. The rooms were nice and clean. The staff was nice and friendly. Pool was clean and clear. Beds were comfortable and fluff pillows. Will definitely stay again! We had a great view of the ocean.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your review, we look forward to your return as our guests.

"Right on the Beach"

5
05/08/2018

Although not a fancy hotel, it is perfect for a beach vacation. The well-supplied kitchenettes are perfect for storing food and beverages and even doing a little cooking. Breakfast is more than adequate and the beach is just steps from the pool.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your great review. We're glad that you enjoyed the kitchenette and our breakfast. We look forward to having you as our return guest in the near future Marina GM

"Ok but bathroom is very small"

4
02/08/2018

The best thing is rooms with ocean views, the hotel is very busy and noisy Avoid rooms next to elevator Bathroom is very very tiny, I never been in anything like that before. Staff is very helpful ( Rebecca at front desk) Parking is full if you are back late at night, there is underground parking as second option We didn't had time to try their breakfast. Recommended if you want to save money, rooms size ok and clean Bring your own shampoo and soap Viviane

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your review. We look forward to your return as our guest in the near future. Marina Korpar gm

"Always a pleasure to stay here"

4
31/07/2018

I have been staying at this place over the last 8 + years and have always had great service, clean rooms and great value. It is a nice quiet place to stay with relaxing atmosphere. The staff from the front counter to the person cleaning the rooms have always been helpful and nice.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your great review. As always, we look forward to having you as our guests. Marina Korpar

"Awesome place to stay!"

5
29/07/2018

My husband and I checked out this morning. We were very happy with the room. The bed was extremely comfortable. The room was clean. The reviews say the bathroom is small. It is. But that was ok for us. We had an oceanfront room. We had our own balcony. It was not very private but it was ok. The employees were exceptionally nice and helpful from the time I called and reserved the room to the time we left. When we arrived the front desk employee was dealing with a rude loud woman who was upset with her reservation. She used booking.com and something went wrong. The employee handled it very professionally. It is best to book directly and not use a booking sight. I read the reviews before I reserved the room. There were several complaints from people who used the booking sights. I called and reserved my room thru the hotel and I didn't have a problem. We are already planning on returning next year.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your great review! All employees give 100% to make our guests visit with us the best it can be. We look forward to your return visit with us.

"Not worth the price"

1
23/07/2018

First we arrived on Sunday checked in was on 6th floor. Gathered all bags from car and then found out one of the two elevators was broken. Got in line with 25 people and waited 30 minutes for elevator. Room is ok but found a couple of bugs. Doors swing outward on rooms so if someone is outside your door when you go out you hit them with the door when you go out. Which shouldn't be a big deal but that's where the elevator line starts and you can also hear every conversation through the thin door. Also no hot water. This hotel is old and they've tried to update but it's like lipstick on a pig. I would checkout bit om being held hostage because there are no refunds. I would not stay here again, spend 30$ more and get a real hotel.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for taking your time and giving us the feedback that will serve as guidance to improve our performance. We hope you will give us another chance to prove to you that we can do better. Regards MK

"Secret jewel!!"

4
19/07/2018

Awesome place for a fantastic price. The bathroom is SMALL, don't expect anything different. However, I loved it. Ocean view and nice balcony, very clean room. Maids will bang on the door! Fair warning.

"Daytona coke 400 weekend "

5
13/07/2018

Booking.com messed our reservations up and had us at a partial view of the ocean rather than ocean front. Patty was sooo helpful trying to accommodate us but they were booked up due to the race. Even though it wasn't what we asked for we couldn't blame the hotel. They were great trying to help and the staff was amazing. The hotel was clean and nice. Only fear I had was the elevators always sounded like they were going to break. And I would suggest maybe getting bagels at breakfast as there wasn't much of a variety.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your review and your kind words. We hope that you will make reservations in the future to stay with us and enjoy the beautiful oceanfront.

"Very nice place to stay."

5
12/07/2018

Oceanfront room view was beautiful. Room was very clean. Staff was very friendly. Adequate parking. Very good location. Look forward to coming back soon. Highly recommend to anyone looking for a clean and reasonable location on the beach.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your wonderful review. We look forward to having you as our guests in the near future.

"Clean room - friendly/professional staff-Ocean front w/balcony the best!"

5
12/07/2018

Oceanfront is ALWAYS the best and worth the extra $. Nothing like falling asleep listening to the waves. The balconies are tiny and very close together - no privacy. Our room was a kitchenette. We didn't need it but the cupboard space came in handy for all our food we brought/bought. Free breakfast - but the first day wasn't that good so we didn't go back. Plus we like to sleep in. Typical hotel breakfast-nothing fancy. Outside pool-clean and nice to have an 8ft section. Very easy beach access. Beach is drivable with 4w/d. When the tide comes in, you lose a lot of beach so when you first get there, set up shop a little farther back. Hotel staff was very friendly. OMG! I almost forgot-park in the basement!! There was so much parking down there - at least when we were there. Smells like exhaust, of course, but your car isn't sitting in the hot sun all day! The luggage carts were scarce-but that's typical. We thought it was quiet - for a beachfront location. Affordable. Daytona is a 15 minutes hop up the road so if you are traveling there, consider staying here. We enjoyed our stay and intend on making this our destination of choice when we travel back that way.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your review, we are glad that you enjoyed the quiet peaceful oceanfront room. We are looking forward to you staying with us in the near future.

"Catching Some Sun at Del Sol"

5
10/07/2018

Our trip this year was our second stay here. We were well pleased with the check-in, breakfast, location,parking and staff friendliness. Our room was nice and neat with a beautiful view of the ocean. We had an ocean front room.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your kind words. Our staff works diligently to accommodate our guests and make their stays memorable. We look forward to your next stay with us.

"Weekend getaway"

4
09/07/2018

Not a luxury resort but a good beach hotel. Loved our view of the ocean from our oceanfront room. One of the elevators is a little sketchy, sounded like it could break at anytime but worked each time so it was ok. Underground parking is great because the car is out of the heat. Overall, it was a good place to stay for our mini vacation.

"Ocean view= dumpster view"

1
30/06/2018

After booking through expedia.com for an "ocean view" I got a dumpster and alley view. There was an inch of water that I could see, which should not be advertised as ocean view. And not to mention this room was over $200 bucks for the night. Very disappointed with this hotel.

"Room service/housekeeping and Receptionist named Patty are the worst !"

1
20/06/2018

My husband is here for business/work and we decided to come with him for the summer since my son is out from school . We stayed here for 1 because most hotels were booked . If I would have known that this would be my experience I would have chosen to stay else where. Since the we checked in this Patti or Patty gave me a hard time . It was past check in time and our room was still not ready and she didn't want to pre register us and refused to give us another room . Again I understand that they were booked for the day but as I stood there about 10 people checked In and their room was ready . I guess she just wanted to go home and not take the time to check us in . So I personally think that there is a miscommunication issue with front desk and housekeeping . So we finally got our room . 2 days passed and I had to ask for towels and for my trash to be taken out . That wasn't a problem because I understand that they have other rooms to clean so I was ok with me reminding them . The problem here is that almost a week of staying here and I asked 4 people including this lady to seem to look like GM or some kind of management if housekeeping was still doing rooms because mine hadn't been done and they all said yes and that they had to clean the checked out first then the extended stay rooms . I called at 1:30 they said housekeeping was still cleaning rooms and they would get to mine . I called at 2:45 and I still hadn't taken a shower and I had to use the bathroom . I went to the front desk and I see some guest that were trying to check in but for some reason they got checked in at some other hotel or some other date . That doesn't surprise me because that happened to a lady when we were first checking in but that's beside the point . The family leaves and Patty looks like she is talking to which I'm guessing is another hotel and she clearly see that I'm there waiting . She starts asking whom ever is in the other line about who they have and who is staying with them . ?! Who cares the people already left and drove off and you did nothing for them to stay ! So I say excuse me I just need toilet paper ! She completely ignored me so I stood there and not a word from her ! Omg ! At this point I'm beyond upset ! So I stand right in front of her and raise my tone of voice and ask again if she could please put this call on hold because I need to use the bathroom and I have no toilet paper and I felt like I wasn't clear about it . So she says ugh and asks the person on the phone with her if she can you hold on for a sec and yells at me and says they don't have toilet paper nor towels and that I had to wait for housekeeping and I said I've been waiting all day and they haven't come by so she yells out Melissa can you take care of this . So “Melissa” comes and shows me where housekeeping is and tells her to give me towels and I still had to wait for tp . Melissa finally runs someowhere to get me some to because housekeeping ran out , wait what ?!!! So we go to the beach thinking that housekeeping will finally come do our room , ummm nope I was wrong . Came into our room and they never came . So I go down stairs and ask the this gentleman if housekeeping was still here because that's what I was told all day so thought they were working late ! Who am I kidding I know that they leave no later than 5 and it was already 6:30 but I was just trying to make a point and be sarcastic about it . So he apologized and he sends his maintance guy to do housekeeping job . My point is that we have stayed in so many hotels and I haven't gotten to the point of writing a review but this just pissed me off . This lady Patty is not suppose to work where you need to be polite, have respect and be a people person . Housekeeping needs to have more communication with receptionist and the front office should always have toilet paper and towels in hand .

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your detailed feedback. I am very sorry that your experience here at CDS was not up to our usual best, we are only humans and make mistakes. I hope that it you will give us one more chance to prove to you that we can do better, regards MK GM

"wkn gateway"

3
20/06/2018

hotel has potential,but it needs to do some updates,air condition unit so loud I could not get a good night sleep,room #511.Bathroom so small and no ventilation at all,extractor was not working inside that tiny bathroom.Hair dryer not working either.NICE BEDS.When I went IN PERSON TO arrange my reservation I was assign a room on the 7th floor and she put a note "do not change" that was not the case,they move me to the 5th floor.Patti at front desk was very rude to me.Every one else was ok,not the best customer service or pleasant actitude from the front desk workers.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your input that will help us improve our performance. I hope you will give us one more chance and visit us here at Castillo del Sol soon again. Regards MK

"stay here every year"

4
19/06/2018

rooms are clean staff is friendly the parking is free but could be up dated rooms are big and comfortable refigerater bathrooms are a little small breakfast are free and is pretty good staff is always eager to help in laces to eat or to go shopping

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind words and come back soon again Regards MK GM

"What can I say? Home away from home!"

5
18/06/2018

My wife and I spent a week at this hotel very recently and found things to be as I've experienced before and desired. The staff there is very professional and friendly and will do their utmost to see that your stay is the best it can be. From spacious rooms with an excellent WiFi signal, along with gorgeous views of the beach/ocean from the oceanfront rooms to a very decent free breakfast every morning. Add in that the beds are ultra comfortable with pillowtop mattresses that are sure to give you a good nights sleep. I love the fact that I can also leave the balcony door open at night to listen to the incoming waves as I drift off to sleep. When you consider that the rooms also have small kitchenettes with cooking utensils and dishware provided in them that allow you to cook your own meals as desired it is hard to find another hotel that is comparable for the price you pay at this establishment.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind feedback that will motivate us even more to provide excellent service to all our dear guests. Come back soon Regards MK

"Good Place to Stay"

4
06/06/2018

We had a pleasant experience at this hotel. It was conveniently located to everywhere we wanted to go and the rooms were good size & clean. We did frequently smell someone smoking pot when we were at the pool and on our balcony (but that is pretty common when at the beach). The breakfast was always plentiful and hot. The only suggestion would be for them to invest in new elevators. One of them broke down twice while we were there and the other one shook, screeched, and banged all the way up and down. We took the stairs quite often, but we were on the 7th floor with a child who had been on the beach or in the pool all day, so it wasn't always an easy option. I would definitely recommend staying here if you are looking for a no-frills, hot breakfast, and clean room.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for taking your time and writing this very useful feedback that will serve as guidance to improve our performance. Our elevators are fixed now, so we are looking forward to seeing you here back again. Regards, Marina K>GM

"Terrible Choice for Families"

2
05/06/2018

This Orlando property is ideally located on the beach near Granada Blvd but is sadly lacking the amenities required for a good family vacation. These is no: kiddies pool, jacuzzi, bar, restaurant or any decent common area that could be used by a family. The rooms were okay but the whole complex seemed run down and in need of an update. Complimentary breakfast was included. Not a place I would ever take my family again.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for taking your time and giving us your feedback on your stay. We do have a common area in the breezeway and many restaurants are walking distance from the hotel. We appreciate your input and looking forward to seeing you here again Regards MK GM

"Great place to stay in Ormond Beach"

5
31/05/2018

We stay here at least once a year for Memorial Day and /or Labor Day. We enjoy our stay every time. The Breakfast selection is always hearty, the staff always pleasant, and the rooms clean and comfortable. A great night's sleep and a beautiful ocean view!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your great feedback, come back soon, regards Marina K GM

"Great hotel"

5
31/05/2018

Right location, right price, and a great staff. The rooms are large and well appointed. You'll love the place. You can stroll the beach, walk the boardwalk, shop the stores all within a 3 minute radius. Check it out!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your kind words. Looking forward to seeing you here at Castillo del SOL soon back again, rergards MK GMN

"Great Oceanfront Room/Great Value"

5
29/05/2018

We were traveling early to catch a cruise in Port Canaveral stayed over in Ormond beach for the night. Had a coupon out of travel hotel book and got oceanfront room for $79.00 cheaper than hotel on 95. Room was very clean and hotel employee was great very friendly and accommodating. Hotel close to restaurants, shopping . Would stay again

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Come back soon again, Regards MK GM

"Beach Bonanza"

3
24/05/2018

This accommodation was just about ok. for the price. Very friendly helpful staff , the room was tired, dreadful coloured walls but enormous.. badly designed tiny shower and toilet. I felt that the 2 areas of floor tiles were tacky and sticky and wondered just how often they were mopped.. Fantastic ocean view , non heated pool extra towels available for use , very child friendly.... lots of Marco Polo games. The breakfast room was clean and well attended by staff plus I really enjoyed eating sausage gravy , scrambled eggs and sausages etc good marks to Best Western for this.

"Four week stay"

5
23/05/2018

We stayed at Hotel for four weeks and were made to feel so welcome. The staff there are excellent especially Patty in Reception and Jackie who works in the Kitchen and also Vicky who made a good job of keeping our room clean. In fact we found all the staff excellent everyone was so friendly Nothing was ever a problem to them The Hotel is in a real good position with lovely views and a great sunbathing and swimming area. The Oceon front rooms have stunning views and are spacious

"Pleasant but buggy"

2
14/05/2018

I stayed at this property May 3-5, 2018 room 418. Property right on the beach. Parking a little tight/limited. My room was cool, but I had roach issues. Initially noticed around the bar sink area, then around the bath sink. Front desk was sympathetic but... I would check thoroughly AND have a can of bug spray.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your feedback that will help us to improve our performance. I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Looking forward to seeing you here at Castillo del Sol again very soon. Regards Marina K GM

"Good experience"

3
11/05/2018

Great oceanfront location and close to everything, staff was very helpful and very friendly. The building needs updating soon but still ok to enjoy your stay. We did not try the breakfast that was offered but it looked like the basic offered at other places. Overall we were satisfied with our stay there!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Hope to see you here at Castillo del Sol soon again. Regards MK GM

"Bed bugs?"

1
10/05/2018

Woke up to bug crawling on the sheets as soon as we pulled back the covers. The housekeeping manager wasn't willing to help me in anyway and it seemed like it must be a frequent occurrence unfortunately. We wish we had never stayed there!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
I am so sorry to hear that there were some issue during your stay with us. I assure you that we are taking your input seriously and will do outmost to improve and fix the issues. Looking forward to seeing you here again regards MK GM

"Affordable ocean front"

3
10/05/2018

This property is right on the beach and has a beautiful pool overlooking the beach. The lobby is equally as lovely as it seems to be newly renovated. We stayed in an ocean front room. The view from our balcony was marvelous. The room itself has new carpeting and has been painted, but otherwise is dated. The baseboard is coming off in places and some plaster has chipped onto the floor behind it. The mattress was soft on one side and hard on the other. The refrigerator has no freezer and the ice machines are only on floors 5-7. Bathroom is small - the sink is located outside the bathroom. The bathroom has had a facelift as well. It appears constant improvements are being made and it is taking time. The staff is extremely friendly and helpful and make up for the hotel's physical shortcomings. Given the continued efforts to update and improve I would likely try this hotel again as the price is right. If you don't mind the remnants of bygone years, this is a lovely beachfront hotel at a very affordable price.

"Excellent ocean view"

4
03/05/2018

Staff service excellent...from front desk to housekeeping to maintience. Bathroomm very small but ocean view is outstanding. Parking was available even over flow. Breakfast had a good variety. I would come back.

"Fantastic hotel and staff"

5
01/05/2018

We stayed 3 days and can't think of a single thing to complain about. The hotel was clean, beautiful, and so spacious. The staff was over the top amazing. My husband lost his wallet and didn't realize it until we were 100 miles into our trip home at 3am. We contacted the front desk and the young man that assisted us in checking out ran upstairs and searched the room and parking lot but didn't find it. Later in the morning we were notified by one of the sweet ladies at the desk that the wallet was found. We were also called by the the general manager who wanted to verify the mailing address. The hotel mailed it to us. The corporate office needs to use the staff at the Castillo Del Sol as a model staff for the rest of their hotels. Absolutely everyone from the front desk, kitchen, housekeeping, and maintence department worked as a team to make it a most memorable vacation. Absolutely no complaints. Anyone considering visiting Ormond Beach must stay here. I wish I could remember the name of the young man, maybe Matt. I do know he was getting married very soon. I think the front desk lady may have been named Patty. The General manager was a lady. Superb hotel and staff. I give it an AAAAA+++++!!!! I tried to give '5' for service, location, and value but wouldn't allow me to click a rating. But hotel definitely gets all 5's for excellent.

"Very good value on the beach"

5
30/04/2018

We stay here when we go to Ormond for a beach weekend. It has been updated, and the rooms are clean and comfortable; the location cannot be beat, and the outdoor and pool spaces are well cared for. Staff is very responsive.

"Beachfront"

5
29/04/2018

Great place to stay, great location, super staff very helpful . Rooms, although slightly dated , always clean and neat . All personnel friendly and helpful . Good parking easy in and out. Beachfront rooms are great.

"Love This Hotel"

5
28/04/2018

This was our second time staying at this Hotel and we love it. The staff is so friendly and accommodatng Our Ocean view room was cleam, spacious and so very nice. The breakfast room is clean and bright. There are hot and cold items to choose from and the lady over seeing the room is friendly and efficient. Definately will be staying here agsin.

"Return visits"

5
27/04/2018

Excellent service and we will return next year. We have stayed her for the last 6 years and will be back next year. Everybody goes up and above to make your stay great. The rooms were updated and very clean.

"Love This Place"

5
26/04/2018

We have been staying at this hotel for 10 years, all the staff are very polite and professional. The pool is clean and the ocean is a stones throw away with amazing sunrises. The breakfast area has a very wide selection of items with plenty of seating and TV's. They offer indoor and outdoor parking, wifi, laundry machines, fire pit, lounge chairs, and tables with umbrellas on the pool deck. Special thanks to Patty, Jennifer, Jackie, Jose and Kenny for making our stay enjoyable as always,....they really make you feel like family."

"March stay at BW"

4
25/04/2018

Timing is everything, unfortunately I picked dates when they were cleaning the carpets and there was a truck parked close to my room with a compressor going for most of my stay. Was also raining for all but one day so spent more time in room than normal and noticed the compressor more than I would have on a sunny day. Other than that the stay was fine, had small kitchenette unit overlooking the beach. They were getting 6" of snow back at home so anything was better than that! Although there was some wild weather during my stay as you can see by the TV image capture in one of my photos. No pets allowed which is good for someone with allergies like myself.

"Gross"

1
23/04/2018

cockroaches coming from hole in ceiling of bathroom and were on top of the sink where we kept our toothbrushes, dirty, sticky, smelly, old...this place is in dyer need of a complete facelift..it's gross..there was garbage all over the parking lot and the garage parking area. they've re-painted thing so many times it's just all sticky..

"Perfect stay & price for oceanfront!"

5
16/04/2018

You will not be disappointed, as it was 6 days of bliss. The room was very clean, beds slept well, pillows were good, nicely stocked kitchenette, and the staff was exceptional. Best 6 day stay we have ever had anywhere.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind feedback. We are all looking forward to seeing you soon here back again. Regards marina K GM

"Love This Place"

5
12/04/2018

We have been staying at this hotel for 10 years, all the staff are very polite and professional. The pool is clean and the ocean is a stones throw away with amazing sunrises. The breakfast area has a very wide selection of items with plenty of seating and TV's. They offer indoor and outdoor parking, wifi, laundry machines, fire pit, lounge chairs, and tables with umbrellas on the pool deck. Special thanks to Patty, Jennifer, Jackie, Jose and Kenny for making our stay enjoyable as always,....they make you feel like family.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your kind words. Come back soon. Regards Marina K GM

"vacation"

4
12/04/2018

Best beachfront withBalcony for the price breakfast was always good rooms with queen beds with comfortable enough enjoyed our stay staff was very helpful and we needed questions answered we'd like all the Best Westerns we stayed at and we will continue as long as they remain at this quality

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your feedback that we greatly appreciate. Come back again soon. Regards Marina K GM

"FAMILY"

5
11/04/2018

Great place to stay. Right on the beach so great place to relax. The staff is very friendly and helpful. There are plenty of restaurants nearby with a large verity of food choices. I look forward to staying here again.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Hope to see you at Castillo del Sol back soon Sincerely, Marina K GM

"Great place at a great price."

4
08/04/2018

Working on a recall job that has me traveling all over Florida for the last two months. Stayed here the first time when my route for the day ended at Ormond Beach. I was looking for a reasonably priced room near the beach. This place is right on the beach! I was lucky enough to get their last room with an ocean view. There was no extra charge for a room with a view. Nice kitchenette and has a balcony. I fell asleep with the slider open listening to the sound of the ocean. They have a decent breakfast as far as hotel breakfast go. This is an older hotel but the rooms were clean and comfortable. Service was great and staff friendly. Three weeks later when passing through on another route I stayed here as well. Again top notch service and a wonderful stay. I would stay here again for sure.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Looking forward to seeing you soon again Regards Marina K GM

"great place"

5
07/04/2018

our second time at best western castillo del sol and we were not disappointed the staff and management always friendly a smile and hello from them all located on the beach with a beautiful view of beach and ocean large pool area pool is not heated but does warm as the weather does may be too cool for small ones some rooms have kitchen but no cookware so be sure to check this out upon reservation the pool chairs are hard plastic type so if you can bring a lounge pad for the chair the breakfast is hot deluxe so something for everyone you won't go away hungry the hotel is neat and tidy retaurants and shopping all within walking distance overall would recommend to anyone

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind words. Looking forward to having you back again very soon. Regards Marina K GM

"Had a Good Time"

4
05/04/2018

This place is nice, but it is in need of cleaning and updating. The common areas and lobby are nice, they are clean. The rooms are nice and they are clean as well. The building itself and the hallways as well as the parking areas are in need of a complete overhaul and upgrade. Its a nice place to stay on the beach for a few days. The pool area is well kept. The hot breakfast is good, but gets very crowded. The staff, and I mean all of the staff, are very nice and work extremely hard to make your stay a comfortable one. Location is perfect. Parking is tight. I do wish they had some type of roaming security guard because people come back late to their rooms and pretty loud.

"15 year return customer"

5
04/04/2018

I love this place, we always get an ocean view room where you can drive up to your hotel door, easily unload your vehicle, walk through the room to sliding glass doors to view the swimming pool and ocean. This is one of my favorite places to stay. This was my 15 year stay and I will be returning again next year. Easy to get to, IHOP across the street, connected to Daytona Beach. Just a super place to stay, all staff-housekeeping, maintenance, front desk personal are wonderful. Thank you Castillo Del Sol Best Western for making me a happy customer for 15 years, see you again next year.

"great hotel for the price~"

4
01/04/2018

Awesome location and very friendly staff. We will definitely book again. We were there for Bike Week and the hotel went out of their way to accommodate our needs. Rooms were spacious and clean and the free breakfast was great!

"Great spot"

4
01/04/2018

Very nice enjoyable location. Staff was great, building a little out dated but still nice. Location is great, only minor thing was the pool isn't heated and no hot tub, but it was late March. Really an enjoyable time, can't say enough about the friendly staff, everyone from desk people to maintenance to housekeeping, to breakfast ladies to laundry... all were great

"Solid older hotel"

3
01/04/2018

The price and hotel do not match. The location is great, it is the kind of hotel that is built so every room gets a side view of beach if you are not right on the front. The room looked like they tried to update but still had a way to go. (Had to have someone come open our sliding glass door with beating a screw driver on the lock) It is a solid older hotel, just felt a little over priced.

"Top hotel at the beach"

4
26/03/2018

When we arrived at the hotel was our room not ready, half an hour later was our room still not ready, so the friendly receptionist gave us a free upgrade, a room with ocean front sea view. The room was spacious, clean and includes a refrigerator and microwave. Free parking and free hot breakfast. Top location.

"Best Western Castillo Del Sol"

5
25/03/2018

Great Location. It's right on the beach. A very nice room. We booked through Expedia and received a great value. We're very happy with our stay. We'll stay here again if we're in the area. We'll recommend it to our friends.

"Best Western Castillo Del Sol"

1
22/03/2018

Very nice Room. Good Breakfast. Right on the beach. We reserved it using Expedia and received a great value for our money. We were very happy and will stay here again if we're in the area. We will recommend it to our friends.

"A little Piece of Hidden Paradise"

4
20/03/2018

We discovered this area a few years ago and decided to go back and this time for a whole week. The hotel is a bit dated but very clean and comfortable. Ormond beaches are wonderful and uncrowded. The area has many restaurants and shops which makes this location ideal for a staycation. The breakfast is included and selection very good. We met many people which were repeating customers so would definitely recommend to anyone staying for a night or a week. Only gave it a 4 rating because of the age of the building. Enjoy!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your positive input and kind words. Looking forward to seeing you here again soon. Regards, Marina K> GM

"Spacious on the Beach Hotel"

4
06/03/2018

Had a nice stay here. Lovely balcony overlooking the ocean. Good breakfast frequently replenished. If you're a pool person, it's in shade after about 10:30am which is ok when it's hot. Spacious room and pleasant helpful staff.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind words. Come back again soon. The days will be longer and the shade will be later in the day. Regards Marina K

"Okay place for the money"

4
03/03/2018

If your look for Sheraton kinda hotel then pass this one by. But, if your looking for a place to lay your head, get up every morning and watch the sunrise, spend midday in the large pool then finalize your evening around the HUGE fire pit then this is a must stay place for you. I've stayed here many times and will continue to return.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your positive feedback. We appreciate it very much. Come back again soon, Regards Marina K

"Awesome Atlantic Ocean Views Far Enough From Daytona Beach Close Enough to Visit!"

5
18/02/2018

I have stayed at the Best Western Castillo Del Sol 2x I enjoyed this location as another Annual Christmas Beach Holiday getaway! Ormond Beach FL has a Great Hometown FL city Vive! Even a downtown wow! you cross over Bridge to the Beaches and You have to me Safer Classier Hotels and Good Variety of Shopping Convenient & Close! Then when it's Christmas and a warm sunny day you can cruise on down to Daytona Beach and see the Life Guards w/ their Santa Hats for some extra Fun!!! Great Breakfast Buffet rooms are clean the last time we Went we had corner Room w/Small Balcony! Great correct access to beach from Hotel and Added bonus of Underground parking garage so you can just unload on cart take elevator rt to your Floor! I actually stayed Christmas 2015 but Trip Adviser won't let me back date that far back? 2016 I took Holiday Cruise to Bahamas 2017 I went to Panama city beach who know where next year???

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind words and great feedback that will encourage us to do even better job to all of our guests. Come back soon Regards, Marina K GM

"Excellent"

5
07/02/2018

I had a wonderful experience except for the parking. There was no place for the customers to park and that's aggravating to be on the road for hours and you have all of your luggage but no where to park. I had to walk across the street.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your feedback. I am very sorry to hear that there was an issue with the parking and I really apologize for it. We hope that we will see you soon again at Castillo del Sol and that your stay will be much better this time. Regards Marina K> GM

"Two week stay"

4
04/02/2018

I stayed here for two weeks while attending Wendelstedt Professional Baseball School. The room was large. The king bed was comfortable. Housekeeping was clean. Breakfast was good. Within walking distance to several restaurants.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your positive feedback and kind words. Come back soon Regards Marina K. GM

"Birthday get away"

5
02/02/2018

I enjoyed my stay.. hotel right on the beach. Breakfast was great. The room was excellent only thing missing was a gym to work out that would have been nice. Had a beautiful view of the ocean. Walking distance to some stores.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your input, we are sorry about the gym but we have the ocean and as one guest said that is our gym. :) :) Regards Marina K> GM<

"Great Stay!"

5
18/01/2018

This is an older hotel, but it seems like management has done everything they could to make it superior in every way. Checking in was done easily. We were greeted warmly by Vinnie. He certainly made us feel welcomed! The hotel also supplies a snack bag with chips and water. And Vinnie made sure that our requests were honored as far as the type of room and location which was direct ocean front. The room was wonderful. It was clean and nicely appointed. The beds were comfortable. There was a small kitchen area with a stove top, a sink, a microwave and a coffee maker. The shower water flow was more than adequate. We had a balcony overlooking the ocean and although it was cold, we bundled up and had a nice cup of coffee out there! There was a lot of attention paid to every detail in this hotel. The breakfast area was very comfortable and there were lots of tables available. The coffee was delicious. There were many choices of English muffins, scrambled eggs, sausages, fruit, pastries, waffles, etc. It was a wonderful experience. The attendant was pleasant and accommodating. I really can't say enough about our visit. I am so happy we stayed at The Best Western Hotel. If we return to Ormond Beach, this is definitely be our place to stay!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for taking your time and writing such a positive and great review regarding your stay. We really do appreciate this and would like to see you back at Castillo del Sol very soon again. Regards, Marina K. GM

"Last minute booking"

4
09/01/2018

We chose to surprise our girls with an extra night in Ormond Beach, unfortunately where we were staying was gouging their prices for an extra night. So we got an awesome deal here. The room was super clean, the breakfast was awesome and it was in a perfect area! Definitely recommend it!

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind words. Looking forward to seeing you here soon again. Regards, Marina K, GM

"The great Family escape"

5
09/01/2018

Looking to getaway from the cold and go to the beach. This is the place! My family has been going here now over 6 years for Christmas and New Years. The staff are amazing and friendly. The rooms are spotless. The morning breakfast never disappoints. We can't wait till December to head back again for our next set of family memories to begin!!!! The patio door never closes the sound of the ocean is so relaxing.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
See you back here at Castillo del Sol soon again regards Marina K,. GM

"great happy new year"

5
09/01/2018

awesome, nice employees, helpful, kind, awesome. beautiful beach and surroundings. hotel and rooms were clean. breakfast was free and plenty of food. no issues. will stay there again. highly recommend

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very muck for your positive feedback. Looking forward to seeing you soon again Regards marina K> GM

"on the beach"

4
08/01/2018

Hotel right on the beach -- decor is a bit tired but with great views and very good value and clean and tidy -- it was well worth it - short walk drive to Daytona beach as well -- plenty of restaurants and bars close by -- breakfast was usual buffet style and was OK

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
We appreciate your positive feedback and are looking forward to seeing you back at Castillo del Sol again soon. Regards, Marina K. GM

"Excellent hotel in Ormand Beach"

5
06/01/2018

Beautiful location on Ormond Beach. The room was large and very comfortable with a lovely view directly on the ocean. I would recommend this hotel to anyone looking for a nice ocean view hotel centrally located to Ormond Beach and Daytona Beach. Price is important to me since it often really just and overnight stay. If you can get this hotel at a good rate, then grab it.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your great review. We strive to offer great service to all of our guests. See you soon back at Castillo. Sincerely, Marina K. GM

"Great stay for a reasonable price"

5
02/01/2018

Our stay was great except for the cold weather - would loved to have had a heated pool. The breakfast was sufficient to keep us full til lunch. The kitchen in our room was nice to have.The beds were quite comfortable.

"Great location on the beach!"

5
02/01/2018

For the money you can not beat it! Close to restaurants and right on the beach.Ate at Riptide Restaurant , very good seafood.Spent New Years at Cafe 31 and had great entertainment Definitely recommend it , we will be back .

"Best Western in Ormind Beach"

4
30/12/2017

We were looking for an oceanfront room in Ormind Beach, Fl. We did cured on this Best Western because if the price if the room. Excellent location...right in the beach with stores & restaurants nearby. The room was very clean & comfortable & the staff was friendly & helpful.

"Large rooms are nice"

4
30/12/2017

The room decor is a bit dated (hasn't changed in 10 years since I we first started coming here each year but are relatively clean and very large to accommodate a family of 4. the large fridge and microwave are convenient. We are not impressed with the breakfast selections offered so we skipped it. Great location right on beach. Good value. Ocean front rooms are biggest and best.

"Great B W"

5
26/12/2017

Beachfront B W. spacious rooms with kitchenettes confy beds and pillows.. Close to restaurants especially Stonewood Tavern. Stayed here before and will always check in again when traveling. Diadra at check in was especially cheerfull and helpfull.

"GREAT EXPERIENCE !!!"

5
24/12/2017

Christmas time at the World's Most Famous Beach in 80 degree weather was delightful...having a beautiful balcony overlooking the ocean and the soothing sound of waves made me HAPPY ! Sharing the experience with family is always special...I certainly would not book them anywhere but this BEST WESTERN. The STAFF is EXCEPTIONAL always...never disappoints me.

"Great value"

5
22/12/2017

Great staff, clean and comfortable rooms. Will definitely stay here again. We recommended this hotel to our family members. Very courteous and professional staff. We stay in hotels often and this one was great.

"Nice Staycation!"

4
18/12/2017

Nice stay....bed should have been more comfortable...overall price/product was very good!. Breakfast was good and staff was nice. The view was incredible, beautiful sunrises every morning!!!. Clean and convenient for your money!

"bad start good finish"

4
14/12/2017

Unfortunately when I checked in my oceanfront room was not available, after a debate I was given a room on the first floor ,it was smelly , and unclean. I ask for another room, they were accommodating ,and I was moved. My new room was what I expected, clean, with a balcony and a great view. BE AWARE , the balconies are open with no privately, the pool is unheated to cold to swim in the winter months . The free breakfast is standard BW fare ,but fresh and well maintained. BOTTOM LINE ...where can you get a oceanfront , clean decent room and a free breakfast for a valued price( 72.00-123.00) a day. NOTE : shop around for rates AAA etc. you can save at least 20%. Hint :3 walkable eateries , Duncan donuts, I Hop, Pizza Hut , Duncan sandwiches are not good , I Hop is resort prices, food fair to poor ,Pizza Hut very good pizza with discounts for online orders.

"taking a break"

5
11/12/2017

excellent location, excellent view, directly on the beach, big, spacious comfortable room. we would definitely recommend this hotel. nice size pool, balcony, and convenient location to I 95, about 1 hr from St. Agustine and Kennedy Space Center

"EXCELLENT ACCOMODATIONS"

5
07/12/2017

We had our family reunion at this wonderful hotel. They go out of their way to accommodate us. We have a little over 100 people. We love the fire pit, sitting around it talking and singing. We will return as is a good value too.

"Extremely satisfied"

5
05/12/2017

My husband and I would be recommend Best Western, especially the location that we stayed at in Ormond Beach. There was plenty of space in the room. This was very helpful as most hotel rooms are crowded and deficient of extra space for luggage and personal belongings. We would definitely stay with Best Western again!

"Soccer Tournament Stay"

4
05/12/2017

Our club soccer team stayed here for a local tournament. We were required to use one of the tournament's hotel partners. 10 minutes away and on the beach. A decent rate for a beachfront hotel even with the extra $$ going through the partner group. Room was clean, plenty of parking in the underneath garage, breakfast was typical. There were many soccer teams staying so I do not think they were ready for the early breakfast rush. At least 3 teams at 7:00 am along with their other customers. Very crowded and only one staff member. She did her very best and she should be rewarded for her duty. Wish I had her name.

"Great Value for Price"

4
04/12/2017

The hotel was very clean. It was a great value for the price. All of the staff was very friendly. We had one issue with our room and it was addressed quickly and exceeded our expectations. We were in town for a soccer tournament and the hotel was filled with kids. Even with that, it was always clean.

"My stay at Castillo del sol BW"

4
04/12/2017

Very good location, right in front of the beach few steps away. Service was good, room clean and comfortable with a kitchenette. Plenty of parking and under ground parking. Many restaurants and stores within walking distance.

"Much better"

4
30/11/2017

My experience at CdS was much better this time. Clean room, no noisy or smoking neighbors (my request to be on the top floor was met, and perhaps this helped as well), PERFECT weather. Breakfast from 7-10, nice touch.

"Found our new hotel home"

4
27/11/2017

Very clean, comfortable. Staff was helpful and friendly. Location was great. Loved the fridge in the room sorry there are no pets allowed. We are moving and need to stay in a hotel for a month in the summer but I have a cat and dog.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for taking your time and giving us your feedback that will serve as an encouragement to our staff to perform even better. Looking forward to seeing you here at Castillo del Sol soon again. Regards, Marina K. GM

"Yes, we loved it."

5
25/11/2017

Best Western ocean front. Staff was very accommodating, when we arrived greeted by 2 desk gentlemen, who were eager to please us with a desired room. I am in a wheelchair and I needed a oceanfront room to view the ocean. Everything was clean and desired accommodations. We loved it. From our room #110 ground floor access to patio, pool, beach. We would stay there again more than our 2 night stay thus time. Free Breakfast was more than enough. We used our Best Western POINTS !! Love ?

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so ecstatic that you had a great check-in experience and that you enjoyed the amenities of the hotel. We are always here for you booking needs and look forward to your next visit. Yours in hospitality, Terrell N Front Office Manager

"Oceanfront Hotel in desperate need of a renovation "

2
24/11/2017

My friends and I stayed at the Best Western Castillo del Sol for three nights in November. We had an ocean front room. The view from our room was spectacular. The price was also very goo. However, the rest of the hotel, including the actual room and bathroom, are in desperate need of a renovation. Our room had a slight smell as did the interior hallways and breakfast room. The bathroom door was warped from the humidity. Breakfast was decent; the breakfast room takes away from the fact that the actual breakfast is not that bad. What a shame that this place has not been renovated at all since it was built; at least that's my impression. I am not planning on returning and time soon.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback, we value it. We have taken note of your concerns and suggestions. We are so glad that you enjoyed the view from your oceanfront room. We do hope you come back and try us again. Sincerely, Terrell N Front Office Manager

"Great location! Beautiful oceanfront view!"

4
22/11/2017

Terrell is certainly a welcoming front desk professional. He was so accommodating and friendly to work with. Excellent customer service...loved his energy! We had a slight problem with a room and he did whatever it took to make it right. Kudo's to Terrell! The hotel itself is a little dated, but for the price and being right on the ocean...no complaints! My only suggestion is to possibly add other breakfast selections, such as biscuits and gravy, omelets, etc. We will definitely return!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback, we really do value it! I am so delighted you got to experience Terrell's superior customer service and that he was able to ensure any issues were addressed. Please, come back and visit; we are always here for your booking needs. Sincerely, Marina K General Manager

"Nice place"

4
21/11/2017

Overall the staff was very friendly and helpful. The room was large, well appointed, and comfortable. Not exactly the Ritz, but very nice. I had a great view of the ocean and the beach front from the deck

"Novenber Getaway"

5
18/11/2017

The Best Western castle del sol is a Great place to stay. Reasonably priced for the off season. A largeroom with 2 queen beds and a mini kitchen with a small table and chairs iz only $79.00 a night. Thiz hotel has Beautifully remodeled rooms. The beds are so comfy and the pillows are better than most. ( Not small). The staff is Very friendly and helpful. This hotel is kid friendly and is handicapped compliant, which they r updating now. I highly recommend this hotel. A great place for BIKE WEEK my friends. Ocean views are breath taking. I HIGHLY reco.mend this place. An outdoor pool, and a firepit!!

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are thrilled you enjoyed the amenities of our hotel. We do hope you come back and stay again; we are always here for your booking needs. Yours in hospitality, Terrell N. Front Office Manager

"Balcony facing the ocean!"

5
10/11/2017

A older hotel but a great hotel!! The sound of the surf would lull me to sleep at night! Watching the sun rise in the morning was heaven! The staff was great, very accommodating. Breakfast was good. Did I mention the balcony facing the ocean?? We will be back!!!

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We have some of the best views of the ocean and the sunrises are breathe taking. We are always here for your booking needs and look forward to you next stay with us. Yours in hospitality, Terrell N Front Office Manager

"Great Beach Location Affordable."

4
10/11/2017

First Stay Had a Ocean View Room . Room was large ,clean and had a Great View. The Breakfast was Outstanding. The Front Desk Ladies were Superior. So on my way back through town. Stayed a Second time, this time in Ocean Front. again room was large ,clean and the View awesome. Again Great breakfast and Staff will stay again.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so thrilled you got to stay with us not one time but two times. Glad you got to experience the great customer service from our staff. We look forward to having you stay again. Sincerely, Terrell N Front Office Manager

"Great location and service"

4
08/11/2017

The hotel is a little retro, but it was clean and in a good location. Patty at the front desk was amazing and went out of her way to provide great service. She was a valuable resource to us while we were there and sincerely appreciate her help.

"great Ormond Beach location"

4
07/11/2017

love this hotel, sort of like the '60s and 70s...great view of Atlantic Ocean, great for walking on the beach or swimming. near I95, US 1, A1A...across from IHOP, near Starbucks and other good restaurants...near Dayton Beach...have stayed there at least 8 times.

"For the price preety darn good!"

4
02/11/2017

Location, location, location. On the beach near food, shopping. Be sure and get ocean front. Ocean views are on the side. Rooms were clean but hotel is older, could use some more up-keep. If you get a good deal well worth the $.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are delighted you enjoyed the accommodations of the hotel. We are always here for your booking needs and look forward to you future stays. Sincerely, Terrell N. Front Office Manager

"Smokers Welcome!"

3
30/10/2017

We paid for an upgrade to have a “private balcony with view of Atlantic Ocean” as per the brochure. The room had a full kitchen and was clean and up to Best Western standards which are very good. The balcony had a beautiful ocean view which is what we enjoy. However the balcony was far from private (as advertised) and people were smoking on other balconies despite the hotel stating that smoking was not allowed in rooms or on balconies. They were side by side and so close that it would have been uncomfortable to be there without speaking to the people on either side, below and above. The desk clerk was aware that people were smoking since we initially moved to another room after telling her that there were people smoking on the surrounding balconies. People were smoking on the balconies in the second room as well.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We do apologize for the inconvenience during your stay. Please contact me directly so that I can ensure your next stay is to your satisfaction. Sincerely, Terrell N. Front Office Manager

"Perfect location"

4
30/10/2017

One night getaway. Room was very clean. Ocean front balcony. Stairs right to the beach. Excellent location. Walk to Stonewood for dinner. Breakfast is crowded but the hotel was completely booked. Underground parking.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are delighted you enjoyed your stay with us. Please come back and visit again, we are always here for your booking needs. Sincerely, Terrell N. Front Office Manager

"Great location in front of the ocean"

4
30/10/2017

Seems like the hotel was recently remodeled. Good parking. Clean common areas. Big room with kitchenette. There is some silverware in the room but it doesn't match and it's old. Good WiFi Reception. Nice selection o TV channels. The main complaints I have is that 3 times during my 1 night the Fire alarm went off. The second time it lasted approximately 10 minutes. Very annoying. I had a business meeting next morning at 9:00 AM and this ruin my sleep but I understand things happen, so I'm not mad about it. My other 2nd complain is that I reserved a room with a King size bed and got a room with 2 full size beds. No biggie. My last complaint would be the pipes make weird noises, but still not bothersome. You can tell the structure of the hotel is old. The maintenance gentleman (his name starts with a K) was very nice and proper. Overall it was a good stay. I recommend the property particularly due to the size of the room and location. Another good Best Western Hotel.

"A Faded Rose of Days Gone Bye"

3
30/10/2017

The hotel is beginning to show its age and in need of updating. The bikers from Daytona and the spring break kids have definitely taken their toll on this place. The breakfast was pretty grim. We had a few bugs in the room also. On the positive, the staff are nice and it has a great beach location.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so happy that you chose to stay with us and you got to experience the great customer service from our staff. Within the last year the area has been affected by two hurricanes. The Ormond Beach and Daytona Beach areas are under a revitalization process; furthermore, we are currently in the process of revitalizing our exterior after hurricane Irma. We have recently completed total upgraded to all rooms within the last year. Spring break has not been a event in this area for over a decade but we do still have our bike and race events through year. We hope you do visit again and please contact us directly so that we can ensure you stay accommodations are to your liking. Sincerely, Terrell N. Front Office Manager

"Oct stay"

2
25/10/2017

Find another Hotel, as soon as you arrive it feels uninviting. Dark dingy, down stairs for breakfast the power go's out no coffee no juice., Pool dirty. Property appears that it is not being taken care of. Would not stay there again.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are sorry to hear that you stay was less than exceptional. I have looked into an addressed the issues you have voiced. We do hope you come and try us again and i will work with you directly to make sure your stay is exceptional. Sincerely, Terrell N. Front Office Manager

"Biketoberfest 2017"

5
25/10/2017

This is an older hotel that has been updated. Staff was very helpful, beds were comfortable. There was plenty of parking. Rates were reasonable for an event. We had a good experience at this hotel and will stay again for Bike Week.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so glad you enjoyed Biketoberfest 2017 with us. It's an awesome event and we look forward to your stay for Bike Week 2018; see you in March. Sincerely, Terrell Front Office Manager

"Epic fail"

1
24/10/2017

You'd think I would learn. We did learn this much: the efficiency rooms no longer provide cooking utensils or dishes or glasses, so we brought our own pans and chef knives and bought plastic/paper plates and utensils at Publix after we checked in. However, the fire alarms throughout this Oh-No-Tel went off last night at 7:30 pm, and just a few minutes ago at 2:30 am. And the jerks next door are smoking almost nonstop. We're going to check out a day early and cancel our credit card payment on what was to be a 3-day vacation. Make it a 3-day nightmare!

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We do apologize for the inconveniences you experienced during your stay. We have attended to the issues you have voiced and would definitely like to make it up to you and hopefully have you back for a do-over. Yours in hospitality, Terrell Front Office Manager

"Ormond beach Florida trip"

5
21/10/2017

Awesome staff great view nice pool area good breakfast will be back again family friendly within minutes from just about anything you want to do restaurant night clubs A+. Gii g back again in May ocean front view was the best

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so happy that you enjoyed your stay with us. We do look forward to your future stays with us. Sincerely, Terrell Front Office Manager

"Great stay"

5
20/10/2017

Very nice to sit on the balcony and feel the breeze and listen to the waves. Very relaxing while I was there! Comfortable best and the staff was very accommodating! Easy check-in and check-out. Food was good as well.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. I am glad to hear that you enjoyed your stay and that you got to experience the great service and efficiency of our staff. We are always for any future booking needs. Sincerely, Terrell Front Office Manager

"Give Alicelin a raise!"

5
20/10/2017

After five eventful and exciting days in Orlando we were in desperate need of a little R and R. When we first arrived the woman at the front desk was prompt getting me my room keys and answering my few questions. Upon entering the room, it was not oceanfront as I had thought so I turned the light back off and returned to the front desk. Alicelin saved my day! She was very helpful resolving my issues and understanding my situation. This was my boyfriends first time staying in a hotel by the beach so I just really really wanted ocean front. She was super quick and we couldn't have been happier about the service we had. The room was very clean and absolutely enormous. The balconies were enjoyable and right on the beach...like, right on it. We enjoyed the little kitchen and the beds were super cozy. That could actually be a complaint, they were so cozy I had a hard time wanting to get out of them. The only thing I would have liked would be just a little more light in the bathroom, maybe even just a brighter bulb type, the dim yellow lighting in a small room like that just creeped me out a bit. We had just left HHN at universal though so perhaps we were just in the wrong mind set. The parking was great the days we were here and there were many types of activities near by. The water wasn't awesome, but there was just a hurricane come through so I know that was just part of having a temperamental mother nature. We still enjoyed the beach and the water, there was just a lot of sea weed and muck floating around. The last day we were spending the night there it was clearing up some, but late night strolls get scary when seaweed starts curling around your feet in the dark. The check out process was very easy, the manager and gentleman working were very friendly and quick. Completely painless and fluent process from check in to check out. Will definitely stay again in the future.

"not what i expected"

2
16/10/2017

don't book online, you don't get what you asked for, if you need to wash clothes there is only 2 washers which 1 was broken for the entire hotel, only 1 elevator works for entire hotel and housekeeping staff

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback and we sincerely apologize for your experience. We can ensure that this issue has been thoroughly looked into. We do hope you will try us again. Yours in Hospitality, Terrell N. Front Office Manager

"Filthy and Disgusting, but great location"

2
11/10/2017

While visiting my sister in Jacksonville, we made plans to travel to Ormond Beach for a few days. I love beaches and had never been to the Daytona/Ormond Beach area. My sister reserved a room for 2 nights through a 3rd party booking site online, based on photos and reviews online. We were shocked when we arrived that the actual hotel looked nothing like the photos. It is an old-school type Motel, where you park outside your room door (IF you're lucky, parking is VERY limited), rather than a hotel with a lobby and rooms adjoining the main building. She checked in and was assigned a room. The desk agent bragged to her that the restroom in our room had been recently remodeled. We got to our room. It was old, tired, dirty and disgusting. Furniture was worn and dated. Carpet was dirty, damp and sandy. We were supposed to have an ocean view. Yeah, you could see it, if you stood on a chair in what was once the kitchenette area, and tilted your head 90 degrees. There were a host of safety issues such as uncovered 220 electric sockets at about knee level; an old refrigerator with a microwave balanced precariously on top. There was some sort of gross, sticky substance all over the phone in the room. The door to our room didn't even close properly; you could see almost an inch of daylight. There were seedy-looking individuals hanging out on adjacent balconies. To be honest, as two women alone, we did not feel safe staying here. My sister returned to the desk and inquired whether we could switch to a room where the door at least closed all the way and was told that they were fully booked. She asked for a refund and was refused. She was told to contact the 3rd party with whom she had booked, for a refund. Of course, the 3rd party refused to refund and wouldn't budge. We left and went to dinner, and when we returned, we quickly decided we couldn't and wouldn't stay. We opted to drive 2 hours back to Jacksonville rather than stay in the disgusting and scary room. The only redeeming quality I can see in booking this hotel, is its proximity to the beach. It is right on the beach so if that is your only criteria, you might like it. Personally, I can't recommend it.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback and we sincerely apologize for your experience. We can ensure that this issue has been thoroughly looked into. We do hope you will try us again. Yours in Hospitality, Terrell N. Front Office Manager

"Highs and Lows"

4
11/10/2017

The trip turned out well, I arrived super late and I didn't received the room I ordered online, they were sold out of the ocean front room that I booked for the night, however it was corrected in the morning! I never complain about mishaps, we are human, stuff happens. I judge by how willing people are to correct the situation, How I was treated by the staff was beyond exceptional. Every effort was made to correct and make me feel whole,They give me a discount off my stay as well. It was a hassle to change rooms the next morning, but it was handled promptly in the morning and that alone will make me come back. Ryan was my first of person of contact that night; he was excellent in attending to my concerns. I dealt with Ms, Linda in the morning, same professional attitude. The building is older and one elevator was broken, so tension was a little high in the wait going up and down, but we laughed our way through this problem mostly because complaining about something doesn't fix the problem and there was nothing the staff on hand could do.until Monday- wasted energy. Suffice it to say , I always love the feel of this place and I love the professionalism of the staff, even when things don't go as you think they should. I have stayed here many times before and will continue to come back. Thanks Guys, You did your part right, I have worked in service all my life, it's not easy dealing with the public! I know what good service is suppose to look like! You guys rocked it out the Park with customer service.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We value our guests' concerns and can ensure we have looked into and fixed the issues voiced. We are so pleased that you enjoyed the great customer service of our staff. We do look forward to your future stays. Yours in Hospitality, Terrell N. Front Office Manager

"Good stay"

4
11/10/2017

Hotel is in excellent location. Easy to visit European Village or Daytona Beach. Very relaxing stay located right on the beach. The only complaint I had was the a/c did work properly, however maintenance was quick to check the problem. Free breakfast was not the greatest, but adequate. Would recommend this hotel.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so glad you found the accommodations to your liking. We are always here for your for any future stays. Yours in Hospitality, Terrell N. Front Office Manager

"Worst night i have ever spent in a hotel in my life"

1
06/10/2017

We arrived late from Jacksonville and were tired after a long day driving. The room smelt like death. The carpet must have been steam cleaned and the room closed up and the smell was awful. The shower / bath drain had backed up and there was unmentionable stuff stuck to the bath. There was only 1 towel in the room. Yes they came and cleaned the shower shortly after we complained but it was too little too late. We should have left and found another hotel. My suggestion is never, ever stay in this hotel.

"Roach Infested Room"

1
03/10/2017

This was the worst hotel stay I've ever experienced. My in-laws stayed in the room next to ours and killed a couple of roaches on the first night. They didn't tell me as they know how much I hate them. The next night...it was my turn. We got back to the room after a birthday dinner and proceeded to get ready to sleep. I planned to retrieve some clothes from my suitcase when I discovered a roach running around in there. I hate roaches, and I had to find a shoe to basically hammer my bag and clothes with. After that was done and I was pretty frustrated, I looked to the 2nd queen bed in the room where there were two more roaches. Those too were ended by my shoe. My wife went to retrieve some toilet paper to handle the cleanup when ANOTHER ROACH darted out from the sink area. Four roaches in the span of about 90 seconds. When I contacted the front desk they offered to come up to my room and spray. At 11:30pm and staying with my six and three year old this was unrealistic, as was changing rooms. Besides, you don't just get past this by getting into another room. Marina, the hotel GM contacted me later and was mostly interested in the size of the roaches. She attempted to explain that they do have "Palmetto Bugs" ... which anyone in the south knows is just a nice name for AMERICAN COCKROACHES. The offer to comp us for a night compared to what we went through was comedic. I basically didn't sleep and made sure to leave the property at 4:30am the next day. If you have the means, I highly suggest avoiding this place. They are unwilling to admit that they have a roach infestation. With this many roaches in my room...and my in-laws experiencing a similar situation...there's little doubt what's going on here.

"A note of Gratitude following Irma"

5
16/09/2017

Many thanks for General Manager, Marina and staff. Everyone made us feel at home during a difficult time. Following days without power at our house, we appreciated the room with a balcony and the complimentary breakfast. The property faces the ocean and features a pool. The staff was busy cleaning up following Irma but was able to maintain excellent hospitality. An ideal location for a vacation!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind and warm words. We appreciate your positive feedback and encouragement. We are looking forward to seeing you here at Castillo del Sol soon again. Best Regards, Marina Korpar, GM

"Hurricane Irma Relief Vacation "

5
13/09/2017

(A Great Clean and Comfortable Hotel) Front desk Terrell and Vinnie are the best.. Accommodated me with a great room even, when the ocean fronts were damage from the storm. I still had a great view from 7th floor side suite and gave me a great price.. Thanks.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
We value your feedback and are so happy we were able to accommodate your stay after Hurricane Irma. We are now functioning 100% and would be delighted to have you come and stay again. Yours in Hospitality, Terrell Front Office Manager

"Excellent beach on superb Atlantic Ocean experience and very good beach front property"

4
07/09/2017

Even though hotel is reasonably old, rooms facing ocean are highly recommended. Wonderful view, easy access to one of the best Florida Atlantic Ocean beaches, sparse but sufficient service by motivated staff.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are glad that you enjoyed the view from your ocean front room. My staff and I appreciate the comments in regards to the service that was provided. We hope that you come and stay again. Sincerely, Terrell Front Office Manager

"Beautiful Ocean View"

5
06/09/2017

Room with balcony facing the ocean. Room was comfortable with small kitchen. Staff was friendly. Breakfast was adequate,the dining room was crowded. At the time 1 elevator was down, but everyone cooperated. We had no problem.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. I would like to apologize for the inconveniences during your stay. We are glad that, in spite of only having one elevator, you stay was enjoyable. We look forward to having you again. Sincerely, Terrell Front Office Manager

"We Love It - Classic Florida Beachfront Hotel"

5
06/09/2017

I have stayed here 3 different time and always enjoy it. I have no complaints about our room they are clean, well maintained, good sized and comfortable. The breakfast is good and the hostess does fabulous job of keeping everything stocked, clean and fresh. The staff have real southern hospitality charm and do all they can to make you happy. My issue was the outside the building needs maintenance and care. The manager must hire someone that can fix the leaking AC drain by the covered patio area by pool. Putting two orange cones by the leaks at the steps is not good. Also the large missing drain pipe that comes down from the roof located when you go out to the pool must be replaced and repaired. I can see that the on site grounds workers do not have the skill for such work. Please go online and search out proper repair professionals for the good of Hotel. I say this only because we love visiting this hotel and want the best for it. I am adding some pictures of the pool/beach area as the stairs leading to the beach where never hosed down or cleaned during our 7 night stay.

"Very Nice Stay"

5
06/09/2017

We returned from a cruise on Sunday and stayed 2 nights at the BW because I was not going to drive home (Atlanta) on Labor Day. The hotel was full and parking was at a premium when we arrived but by Monday afternoon most of the crowd had cleared out and I only counted about 30 people at the pool Monday evening. The hotel is in a good location and many activities are within an easy drive. Had a good stay and enjoyable drive home on Tuesday.... mission accomplished.

"Great hotel"

5
06/09/2017

We had a great stay at this property on the beach. We were in the pool most of the time though. The breakfast, internet and staff were all great. We will definitely stay again at this hotel. Shout out to Deirdre.

"Dated hotel but friendly staff"

3
31/08/2017

The hotel staff were all friendly and pleasant. The hotel itself is very dated and needs some work. It was clean but water stood on the walkways to the rooms, an elevator wasn't working and sugar ants invaded our room.

"Happy customer"

5
31/08/2017

Very happy with our stay everything was very clean and comfortable in room staff was awesome everyone one was so nice, specially Ali the person that checked us in. I would definitely come back and would go out of our way to find a best western on our next excursion

"I'd give it 4 stars ****"

4
29/08/2017

This hotel was very Nice. The guest room was clean for the most part, but more attention to detail in the bathroom could be suggested. It was budget friendly, had a great staff, a delicious breakfast, a beautifully decorated building inside and out. and it was a perfect location. Can't wait to go back! Thanks for offering a lower price online.

"Built in heater on balconies"

2
28/08/2017

Best service ever, awesome breakfast! Absolutely worst balcony experience ever. Couldn't bare the heat from other rooms available unit. Wasn't even able to sit on balcony! Not really satisfied the stay, no jacuzzi in Pool area and didn't even get to use pool.

"At least it had a great view."

2
27/08/2017

The staff was kind and the oceanfront view was great. However, that's pretty much the best thing about this hotel. From the moment we drove up we could tell it wasn't a clean and crisp Best Western. Of the two elevators were broken and the other didn't have a/c ... we took the stairs a lot. The rooms are somewhat outdated. You can tell they've done some painting and it had newer carpet but just didn't feel fresh.

"Refreshing "

5
24/08/2017

We are 80 miles away - we return often but when the season rush is over as seniors we enjoys less crowds - the rooms are just so great and comfortable - the price so reasonable for ocean front rooms - the breakfast is well varied and large varieties and kept well - will return next week to just crash and enjoy

"Review"

4
23/08/2017

The hotel was great for a family event. The staff went out of their way to meet the needs of the group. My only problem was with the actual reservation and payment. I prepaid at time reservation was made and hotel insisted it wasn't. Now I have to get my money back because it was prepaid and at a much higher rate than what the hotel was going to charge. Big problem.

"Dirty and unsafe"

1
21/08/2017

Room was dirty and covered in ants, they even crawled on bed, I had to get bug spray just to sleep and smoking areas were not lit and unsafe areas, I even had a homeless man yell at me for not giving him money while in one of the smoking areas, nothing is secure or clean.

"Mold, Broken Locks and Leaking Ceilings, Oh My!"

1
21/08/2017

Checked in on 8/19 to a King Oceanfront room #604. This room had dirty mirrors, dirty tub, mold in the a/c, and the lock on the patio had been pulled out of the wall. Front desk said they would give us another room, but then the women at front desk said no, and frankly did not give a flip if we stayed or not. Terell, however did find a Queen Oceanfront, #211 but charged us the same price. This room was cleaner, however the bathroom ceiling was leaking, grout was dirty, and the tub was better but had a nasty rubber mat in the tub for people to use and the vent fan had loads of dust! The guest laundry machines were in the hallways, mop and bucket left in the parking lot all night and the best one yet, the second elevator was still broken when we left on Sunday . Free breakfast is ok, but the sitting area gets filled quickly. Just skip this place and pay the extra money somewhere else. It had a great view, but the general atmosphere was not a uplifting experience. The pool deck is dark and could use more lighting. No use in having security cameras on a pole when its too dark to see anything. Management needs to get on their staff, and make sure rooms are clean, and secure. Terell was the only on site person who actually seemed to care about the guests.

"Family reunion"

5
21/08/2017

We had our yearly beach family reunion at the Best Western Castillo Del Sol in Ormond Beach. Everyone had a good time and were very comfortable at the hotel. It is also very close to lots of other activities and diner options.

"Breakfast needs help"

4
15/08/2017

Rooms were spacious and the balconies are nice, but it's hard to see the ocean when sitting because they have a solid wall rather than a railing. We chose this hotel for the beach, not the amenities and the room. As stated in the title, the breakfast was lacking and we went elsewhere for food on the second morning.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for staying with us and taking time to leave us a feedback. Your feedback is very important and we will take necessary action to provide better breakfast.

"Friendly people"

5
15/08/2017

Everyone was helpful and very courteous. The staff was excellent. They helped us with any question or need that came up. The motel and staff were some of the best people that we have come across! We are very great full for everyone's help.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
I am glad to hear that you had a great stay at our property and loved our friendly staff. Thank you for staying with us and taking time to leave us a feedback.

"Bummer but on the beach"

2
14/08/2017

I don't know where to start... check in was good and front staff was nice. Room was dated and the striped carpet made me nauseous. The view from both side of the room was obstructed by other hotels many roof top a/c units. The elevator was so SLOW and so HOT if we weren't on the 5th floor I would have used the stairs. The breakfast was good and clean. Okay, this is where my words get tricky... the cleaning staff and the guests were, umm, people that don't care much about their appearance or what others think of them. I saw more butt cracks in one day than my entire life combined. There were a lot of natty ice drinkers all over the hotel... at 8am. It was hard to get to the food in the breakfast room because too many rude people wanted to fill their bags with EVERYTHING. At the risk of sounding like a terrible snob (which I don't think I am) if you have any respect for yourself or your family this is not the place for you. This hotel seems to attract a very different crowd than I am used to. Also, the area it is in is very run down. Plus side... it's on the beach and when you are in the sand by the sea nothing matters!! Sorry for this honest but brutal review. Oh PS people smoke every where... so stinky!!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
First I want to apologize for the inconvenience you experienced at our hotel and also want to thank you for bringing this to our attention. Your feedback is very important and we will take necessary action to rectify the issues so that future guest will have a pleasant stay.

"The exterior is dirty and needs some serious updating to the resort"

3
12/08/2017

Our room was fine and we did have a beautiful view. The bed was very comfortable it was mostly the exterior that needed cleaning. The rugs in the elevator were filthy. Might want to wear shoes to the pool. The pool was very clean but the patio furniture was very uncomfortable. The only reason we stayed there was because we fell for a timeshare getaway and instead of putting us up in their beautiful resort they stuck us at the Best Western. They need to hire a new marketing company because the one that called us promised us the moon and we ended up with a moon rock.( A fake one at that. ) Never again, were done......................

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for staying with us and taking time to leave us a feedback.

"Great views and breakfast"

4
08/08/2017

Lobby area staff and breakfast attendant Jackie was great. Breakfast selection was good. Views from the oceanfront room was amazing. Bathroom was really small it was closet size. Toilet and tub were squeezed in a closet sized bathroom. Room was clean and bed was comfortable.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay and the service. Please come back and visit us again. Sincerely, Terrell

"Nice place to stay"

4
07/08/2017

Friendly staff. Nice large, comfortable room- ours had a balcony overlooking the pool area and the beach. We enjoyed our morning coffee listening to the waves on the beach. Nice breakfast with plenty of choices.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so glad that you enjoyed the views and amenities we offer. Please reach out for any future booking needs. Sincerely, Terrell

"Great place and wonderful caring staff."

5
06/08/2017

Private balconies with ocean view. Nice people. Good food and overall wonderful place. I would recommend to any and all people who stay in the Daytona/ormond area. The German restaurant across the street is to die for also.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback and kind words. We are delighted you enjoyed the hotel amenities and local establishments. We do hope you come back and visit. Sincerely, Terrell

"Perfect for a getaway weekend"

5
06/08/2017

Excellent customer service, great breakfast and wonderful views. If you are a couple or even family this hotel serves as a great getaway for everyone. It is located on the beach and there is plenty if sights to see within a 10 minute drive.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so excited that you stayed with us and that you had the opportunity to see what our town/city has to offer. We will always be here for any future booking needs. Sincerely, Terrell

"Best Western Castillo del Sol is fantastic!"

5
05/08/2017

Best Western Castillo del Sol of Ormond Beach, Florida is excellent! Professional & friendly, courteous staff that went the extra mile to make us feel comfortable & happy. Well kept rooms & Pool area. Great hot breakfast. Highly recommended.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so excited you enjoyed the facilities. We do hope that you come back for another visit. Sincerely, Terrell

"Stay somewhere else"

1
03/08/2017

They double charged me for the room and had to yell and still haven't got fixed. Had no hot water was told to turn hot water in kitchen and bathroom sink and turn shower on and let run till it turns hot. Which it never did. We had cockroaches crawling across the floors. When we was out of the room Saturday someone went threw my purse and some of my medicine was missing. Luckily I had taken my wallet with me.

"excellent stay"

5
31/07/2017

everything was great! Good breakfast,room was big with a kitchen,wish there were more chairs on balcony. Very clean.very quiet,TV was great. Pool was awesome. Did see a shark in the water from our balcony.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are glad you enjoyed the amenities and had an excellent stay. We do hope you came back and visit us again. Sincerely, Terrell

"Daytona Beach Trip beware"

1
31/07/2017

Hotel did jot had the room i reserved and ended up taking a diferent one . Left hotel to go back to town and when i returned parking lot was full and had to leave my vehicle across the street and walk back which was a horrible experience. Hotel lobby and parking arenin great shape but facility is ild with a fresh cot of paint so beware i left before my schedule time and not worth the hassle

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are looking into the concerns you have voiced and do apologize for the inconveniences you experienced. We do hope you come back and try us again. Sincerely, Terrell

"Peaceful Reatreat"

5
31/07/2017

This visit was a much-needed personal retreat for just myself. The staff was welcoming and friendly and the view of the beach from my balcony was fantastic. Couldn't have asked for more. The beds were a little hard for my liking.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are ecstatic that you enjoyed your beach view and hope you come back for a return visit. Sincerely, Terrell

"Nothing to write home about"

3
31/07/2017

I was somewhat disappointed because I love the beach and the Best Western did not clean up trash around their entrance to the beach. It was difficult to park as well because the hotel was crowded. There are 7 floors and only elevator was running most of the time I was there.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are looking into the issues you have voiced as we want our guest to be comfortable and enjoy their stay. Sincerely, Terrell

"Love This Place..."

5
27/07/2017

We have stayed at the Best Western Castello Del Sol for several years. We were there for 8 days in June. Staff is Great. They make you feel so welcome. Terrell and Patty who work the front desk are so kind, sweet, and oh so helpful. Loved the big ocean front room with a sliding door and the large patio with table and chairs which has a gate so you can access the pool area without going out the front door. Very comfortable beds, refrigerator, stove top, and microwave very handy. Clean rooms...Very friendly staff...Delicious Breakfast and Jackie the girl who does an excellent job working the breakfast room, always remembers us...as does Patty...It was the first time meeting Terrell this year, as he was the guy who checked us in, Super Nice person ...We will be going back for a short 4 day stay in August...

"Vacation"

5
24/07/2017

Overall the stay was great! The location of the hotel was exactly what we wanted. It was just a short 5 min drive to Daytona boardwalk area. The pool area and beach access was great. The rooms were super clean along with the sheets, towels, etc. Breakfast was a good with different choices every day. Our room included a kitchenette which we ended up not using. It was extra for pots and pans but it would be simple to bring a few if you planned on cooking. We definitely plan on coming back.

"Bad Value"

2
24/07/2017

With tax $180 a night for room with a view of another building next to the road. Staff could not handle crush of high season visitors. Not enough parking. Check in horrible, long line, I was able to get in at 4:00 but several guests were still waiting for rooms to be ready.

"Great staff, good hot breakfast."

5
23/07/2017

Have been coming the this BW for 5 yrs. Always greeted by a smile and hello, glad to see you back. Any problems mentioned have been addressed quickly. Management needs to put back tables and 6 drawer chest to give room for those suites that have kitchens as well as just a microwave. There is no room to put any personal items much less eat or cook or dry dishes. They need 2 tables and the 6 drawers to make stay ok even for 2 people. Bring back the furniture.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We take our guest concerns very seriously and will put into consideration the ones you have voiced. We do hope to have you back. Sincerely, Terrell Front Office Manager

"Big disappointment"

2
22/07/2017

Although this hotel is located right on the beach; all of the percs of an oceanfront stay are obvious. As for the hotel itself, we were left more than disappointed in regard to price paid over value. Lets start with check in. The girl at reception was slightly less than amiable. Our check in was an interruption to her life. Next, we arrive in our room on the 6th floor, ocean view. The A/C was so loud we had to call the desk. They said they would send someone up to check it out. So we waited about 45 minutes not knowing if it was a problem that could be resolved. We would not have accepted this room if the problem persisted.....so we stayed, waiting, before we could unpack. We checked in on a Friday late afternoon, check out Monday morning. Here is a list of all that we "noticed" throughout our stay. There is absolutely no security in this hotel and underground parking. The underground garage is open to the main street and anyone can just hang out there. We walked in on a small party of young teens, drunk and still drinking. Who knows if they were guests of the hotel or just hanging out in the shade of the garage. Parking is a mess. If the hotel is full, outdoor parking is all taken so you are forced to park underground. Very limited spaces here too. If you go out to dinner or out for the evening, when you return, there will be no parking spaces available. we happened to get the very last spot in the farthest corner of the garage. Getting out of this spot was difficult and I damaged the front fender of my vehicle. About our room. 1st the a/c as explained earlier.... the unit was changed out. Our vanity sink drained so slowly almost at standstill. the vanity overhead light worked only sporadically with the light switch.....an electrical problem perhaps????. Hot water to this faucet took so long that so much water was wasted waiting to get hot water. The hair dryer was in poor working order also. It smelled like burning hair when you first turned it on, also, not very powerful. The vent in the commode part of the bathroom was filthy and housekeeping put clean towels up against it. We had to leave them a note to either clean the vent or leave the towels somewhere else. Our patio door to the balcony was so hard to open, it took brute strength to open it. The maintenance guy said he could oil it, but then sand would cake into the track creating a bigger problem. As our stay was for a few days, we opted to not have clean sheets everyday. On the second morning, our bed was made by just pulling the sheets up.....the under sheet not really straightened. The elevators are filthy. On arrival, someone had previously spilled some caramel popcorn. Throughout our stay...it remained in the tracks of the elevator door. A terrible smell at our vending machine/ ice area continuously. A strong sewer smell by the entrance at the front back corner. Pool water remained opaque throughout our stay. It made me wonder if the hotel checked the pool daily. Dining room......there is only one staff dedicated here. She is so overwhelmed managing the volume of guests that the health aspects of the food must surely be jeopardized. She is cooking, replenishing foods, directing guests, trying to keep things clean, refilling condiments. One day a large order came in on a dolly by the supply company, in the middle of rush time breakfast, through the main dining room door. In the midst of the chaos, she was required to sign off on the order and check. There was no checking done here. Free WiFi but no HBO I realize this is way more info than most guests require, but it all adds up to a hotel not really well cared for. It is an outdated building that needs major help. The only bonus here was being right on the beach. Staying here was no better than being at a "no tell motel" I do not feel that I received the value of my over $400 3 night stay.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We do apologize that your experience was less than satisfactory. We are looking into the issues you have voiced as we want to ensure our guest are happy, comfortable and secure. Sincerely, Terrell Front Office Manager

"Beach vacation"

4
20/07/2017

Overall the hotel was very good. It could have been a little cleaner. Breakfast was great. Location was perfect for us. The pool worked out great. We had a balcony with an ocean view which was just what we wanted

"Best Western Hotel Ormand Beach FL"

5
19/07/2017

Excellent service, great staff. Good value for the money. All staff extremely courteous and helpful. Room was clean and functional and we had a great time. Breakfast was very nice and well maintained. We'll be back.

"Good Place to Stay"

4
16/07/2017

We stayed here for 4 nights while in Ormond Beach. The hotel was older but it looked like it had recently been updated. The room was very clean. The beds were very comfortable. The complimentary breakfast was very nice.....several items to choose from...eggs, sausages, bagels, cereal, fresh fruit, toast, waffles, juices, coffee and milk. The views were some of the best I have ever had. We were on the 5th floor oceanfront and we could lay in bed every morning and watch the ocean. We loved the area. The worst part was it had a teeny tiny bath room.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so excited you enjoyed your stay with us and hope to have you back with us again. Sincerely, Terrell Front Office Manager

"Good Location with Wonderful Oceanfront Views from our bed"

4
15/07/2017

We spent 4 nights here from June 26-June 30, 2017 while on our Family Vacation. The hotel is an older property that has been remodeled. It had a large oceanfront pool but no hot tub or kiddie pool. Our room was very clean. The beds were very comfortable. We had a nice size flat screen TV and a mini kitchenette....but no cooking utensils.....that didn't bother us.....we don't ever cook on vacations anyway. It was nice to be able to drive on the beach and park and unload our beach chairs, umbrella, cooler, etc. The breakfast was nice every morning which was a plus for us since we don't cook on vacations....it sure beat eating poptarts. We had a great time and we definitely will stay here again when we are in the area.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We are so happy that you enjoyed the accommodation and look forward to having you come back again. Sincerely, Terrell Front Office Manager

"three night beach break"

4
14/07/2017

A very nice hotel. Clean rooms, comfortabkle beds and a very good buffet breakfast. We had an ocean front room which had great views. The balcony was quite small and was not enclosed at all so everyone on their balconies could see you and hear your conversations. Despite being a non smoking hotel,(with a fine if you do smoke in the room or balcony) there was a lot of smoking on the balconies and at one stage we had to go back into our room as it was smokey....just our luck to be next door to a family of heavy smokers!

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback. We value your thoughts on your stay and we make every effort to enforce hotel rules and makes improvements to make a better experience for our guests. We do hope you come back and visit us again. Sincerely, Terrell Front Office Manager

"4th of July vacation with friends"

4
12/07/2017

Hotel right on the beach - very easy access. Pool was perfect - Our kids thoroughly enjoyed it. Rooms were spacious - loved that we had countertop space with a sink and small refrigerator. Instead of going out and spending more money, we went down the street to Publix, picked up items for lunch/dinner. At the hotel, there were many tables with ample seating. Would definitely recommend this hotel!

"Family weekend trip"

5
11/07/2017

This was a family get together for my brothers birthday. Great location right on the beach. The staff was very helpful and kept our rooms together. My only issues were the air conditioner was loud, and guests should have access to the microwave at all times.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank for you for your feedback. We are so pleased that you and your family had a great stay. We have taken your concerns into consideration for future improvements as we want our guest to always be comfortable. We look forward to your return stay. Sincerely, Terrell Nelson Front Desk Manager

"good overall value"

3
10/07/2017

we stayed during the 4th of July, great place to see fireworks, This is a good place for the price, good location, would stay again. parking is an issue and staff should make this a bit clearer when checking in. Otherwise a good place.

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your feedback and we are so pleased that you got to spend the holiday with us. Let me apologize that we did not inform you at check-in of the secondary parking area in the event that we fill up on parking on site. This is something our staff has been trained to inform when we are at high occupancy. We do hope you will try us again for any future stay. Sincerely, Terrell Nelson Front Office Manager

"Beached on a Beach Delight"

5
09/07/2017

Wow! Great hotel with large beach front rooms. Courteous nd helpful and efficient staff. Patty (Super Patty) worked with us to re-arrange our schedule due to temporary illness. Breakfast on the upside of this price range facility. We really want to go back here, for a few days in the sun. The facility is far enough north to get into a more family style environment. Also, closer to the beach restaurants of North Ormond and Flagler. The only negative for us is poor WIFI service.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for you insightful feedback that will give us guidance to improve our performance. Looking forward to seeing you here at Castillo del Sol once again very soon. Regards, Marina K. GM

"Vacation Yeager"

2
09/07/2017

Pool always dirty looking lighting not good in pool n carpet in room nasty was afraid to go bare footed wasn't told there where no kitchen utensils. We come here every year but maybe time to check other options People friendly n breakfast was great!!

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank for your feedback. We take our guest concerns very seriously and have addressed some of the concerns that you have stated. Our rooms have been renovated just 6 months prior and I can ensure you that the carpet is brand new. We do hope you will give us another try and continue staying at our hotel. Sincerely, Terrell Nelson Front Office Manager

"Beach Hotel"

5
05/07/2017

Lobby staff was professional and cordial. Our room was perfect on the ground floor next to pool with easy access to the beach. Clean and comfortable. Breakfast was very good. Hot food and waffle makers. Checkout was quick and staff was very friendly and easy to converse with.

"Dilione2017"

3
03/07/2017

Older property with some cosmetic updates. The shower and bathroom were updated and I had enough pressure to rinse my hair. The room and view were nice. Easy access to pool and ocean. The staff was nice and accommodating.

"Beach"

5
02/07/2017

Quality price. Clean rooms. Friendly staff. Easy access to the beach and to restaurants and shopping. Underground parking with wide spaces. Free breakfast. With good choices and great coffee. I would highly recommend this hotel to anyone

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your positive feedback that will encourage staff to perform even better. Looking forward to seeing you soon again here. Regards, Marina K. GM

"Summer Vacay "

3
30/06/2017

This was our first trip to Ormond Beach. Our initial stay was at a nearby timeshare but there was a delay in repairs after Mathew so we had to book something else. With little time to reserve something affordable for our family BWCDS had availability for the dates we needed. Based on Trip Advisor reviews we made our reservations. It was an average beach hotel, nothing fancy but adequate. Our room was clean and we found the staff to be friendly and helpful.

"Not returning to this hotel again. "

2
29/06/2017

I booked an ocean front room for a family vacation for 4 nights and wish I could have left the first night but it was nonrefundable. Looking at the pictures and reviews I believed this to be a clean hotel but unfortunately our experience was similar to the other negative reviews. When I first entered the room we put our food we brought with us in the refrigerator and it was dirty and dripping water all over. It needs to be defrosted badly! My son went to heat up his leftovers and the microwave had the previous guests food still in it and it was filthy. The bathroom was dirty and the toilet needed to be cleaned and the paper holder was about to fall off. The vent was clogged with dirt. We also had a cockroach in the room and a little "lizard" that ended up behind a picture. The beds did not have clean sheets on it and I didn't realize it until we left. It had what looked like blood on it and it wasn't mine. Beds were comfortable however. I checked the filter on the A/C and it was dirty along with dust on the furniture and pictures. Carpet didn't look clean. Closet doors off the track and wouldn't close. Dirty smear marks on the walls. Balcony door was hard to open and close but the view was nice. (We had 5 chairs on our balcony for some reason and made it crowded )The last day we didn't have housekeeping so after a long day of walking we came back to a room with dirty towels and unmade beds. Had to go down and ask for clean towels. We didn't eat breakfast so can't comment on it. Parking is a big issue. The first night we had to park on the ramp going to the underground parking. The pool area was nice and easy access to beach and a place to rinse your feet off before you come back into the pool area. Staff was friendly. Overall unimpressed and disappointed and won't return or recommend.

"Good value for basic beach trip"

4
29/06/2017

Love being ocean front. Having balcony was a plus. Kitchen was minimal, but adequate. Nothing fancy, but good value for ocean front hotel. I've visited this hotel 3-4 times before and will come back again.

"Good Quality and Affordable Stay on Ocean"

4
26/06/2017

The hotel room was spacious. We were on a side room but could still see the ocean. The walk down to the beach was very nice. Pool was nice and shaded in the afternoon. Breakfast was great. We like the waffles.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for the kind words and come back soon!!! Regards, Marina K. GM

"Vacation"

3
26/06/2017

Hotel location was great, breakfast was great and staff was very nice and professional. Rooms were a little dated and was afraid to go into the bathroom so I went across the street to the Hospital and took a shower. I used the toilet in the lobby. Other than that I would stay again....

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Your feedback is very important to the upkeep of the hotel. We look forward to your return visit. Thank you, Marina

"Loved it!"

4
24/06/2017

Great service, staff and loved the view of the ocean! Overall great place to stay! Me and my family had a great vacation. Great parking and we have already recommended to friends. Breakfast was really good with many things to choose from and also clean. Very clean hotel with all the extras needed for a family vacation!

BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Thank you for you feedback. We are so happy you enjoyed your stay and look forward to booking your future stays. Thank you, Terrell

"Greatly improved"

4
22/06/2017

I've stayed away from this hotel for more than a year because of past problems. However, the place seems to be under new management. High marks: 1. Internet is fast, great change 2. Carpets were clean this time 3. Decor has been refreshed, very nice 4. Housekeeping didn't knock on the door at 8am the morning of departure (I've never understood that) but waited until after I'd checked out 5. Fast checkout by phone, as always 6. Pleasant surprise to have a little kitchenette, although there are no pots/pans 7. Overall I was very pleased and will be back.

"Great stay at the beach!"

5
20/06/2017

My granddaughter and I throughly enjoyed our spring break get away. The staff at the front desk was more than helpful and accommodating to meet our needs.my granddaughter is high functioning autism and loves the ocean and this staff was so very friendly and understanding. Thank you for making her stay so very special.

"SUCCESSFUL FAMILY VISIT !!!"

5
19/06/2017

a long overdue visit from "family" living in New York...Russia originally...and much "needed relaxation time" to just unwind; thankfully between beachside holiday events ! really provided just what we hoped for...

"Review"

3
07/06/2017

Motel was convenient and nicely located. Hallway was not lit well at night. Basement parking had a ditch with dirty water on one side so when you get luggage out, you need to be very careful not to step in it or drop anything in it. Provided breakfast was nice but very crowded. OK place.

"A New Look With the Good Quality"

5
06/06/2017

This renovated property offers a new look with the quality included. Our stay was enjoyable and without fault. Good,quality,price,service and breakfast. Very close to the beach. Give it a try,it won't disappoint.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind feedback, we appreciate it very much. Looking forward to seeing you soon here again. Regards Marina K. GM

"I Do Not Recommend "

2
03/06/2017

Booked this hotel for a 1 night stay. Check in was a mess very unorganized front desk. Was rushed out without any info. Got to room and key cards were not programmed had to go back to desk and wait again. Elevators were not all working took for ever to get one. Room was typical old motel room. Did not notice till next morning the dark spots on the walls were smeared bugs! Also there was no lock on the balcony door which is not good for many reasons.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your feedback which will serve as guidance to improve. Hope you will give us another chance to prove that we can do much better. Regards, Marina K , GM

"Beautiful stay"

4
02/06/2017

We stayed here for 2 nights and wished we stayed longer. We got a beach view and was able to catch the sunrise every morning. There's underground parking and free breakfast. The only thing I wished they had was a vent in the bathrooms. There's a small window but others can see you when they wall by.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
We appreciate your feedback and kind words and we are looking forward to seeing you here soon again. Regards, Marina K, GM

"Great Place to Stay"

4
31/05/2017

Our one night stay was booked a week away from our yearly visit to Daytona. A very clean room with continental breakfast was just what they promised and delivered. After our checkout the next morning the wife realized she had missed our laptop. Called back and they were more than happy to check the room since it hadn't been cleaned yet. Found it under the dresser and I picked it up that same afternoon!

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your kind words and come to us again. Regards, Marina K, GM

"Our stay at Best Western for the month of May"

1
30/05/2017

We have just returned from a lovely stay in the Hotel we would recommend this Hotel to anyone who is looking to be treated well. As soon as we arrived we were greeted by Patty on reception desk who made sure all our desires were met. We were given a room on the 7th Floor Ocean front and found this to be clean and met all our expectations with two king sized beds a large closet and a kitchen area with a large sized fridge and two ringed cooker We found Patty exceptionally helpful throughout our whole stay there. We really enjoyed the morning breakfast and again Jackie who tends the kitchen was very nice and always made sure our needs were met. It was so nice to come down in the morning for breakfast and be met by her. We were really impressed by Rayna our cleaner on the seventh floor who always cleaned our room to perfection and always was a delight to speak with. I would recommend this Hotel to anyone looking for a welcoming hotel with nice staff good food and cleanliness. Even the maintenance staff were all very helpful and always so pleasant when you met them. We thoroughly enjoyed our stay and hope to return soon. Morag and Wallace Ferguson

"Great Stay, Great Staff"

4
27/05/2017

Stayed May 7th to May 19th. Did not have reservations. Patty at reception went out of her way to get us the room we wanted for the full stay. On our 2nd day the fridge stopped working. Called the desk, and within a half hour Jose (maintenance) replaced it and told us to let him know if we had any further problems (we did not). Room had recently been redone it appeared, as everything seemed to be in great shape. Laticia our cleaning lady kept the room clean and well stocked. (clean towels etc). A breakfast was included which had a good selection. Jackie, the hostess kept it well stocked and clean. We read some negative reviews before we went and we were somewhat tentative. So glad we stayed there. Worked out well and we had a great stay.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind words. We are looking forward to seeing you here again soon. Regard Marina K, GM

"Great view but a little dirty"

3
26/05/2017

The first room had a terrific view, but was dirty; dried food on the desk and the bedside table. we were relocated to another room, which was very clean. The night desk staff was very professional and apologetic. Overall, the hotel is a little shopworn. One of the elevators broke down, and the other one had no A.C. Breakfast was adequate. Great access to the beach. Beach wide and very clean. Sea turtles are active, coming ashore to lay eggs a few hundred yards from the hotel

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for taking your time giving us your feedback that will serve as guidance to improve our performance. Hope you shall give us another chance and come back. Looking forward to seeing you soon again. Regards Marina K GM

"a stay at the beach"

4
23/05/2017

arrived at the hotel and were allowed to check in early. the hotel is older but well maintained and clean. the staff was friendly and very helpful, had a small maint. problem and someone was at the door in 5 minutes. the room ran the length of the building about 45' long x 18' wide. inside the room on the right was a food area with nice sized counter area and the appliances but no sink, and a very small fridge. the overhead light for this area was old and very, very dim. across the room was the only sink with a big mirror and nice counter space. again the lighted mirror was old and dim. the shower/toilet was in a very small, but clean room next to the sink area. a very large open closet area was on the other side of sink area. in the main area of the room was a comfortable king bed with nightstands on either side and lights that provided good visibility. next to the bed was a soft comfortable chair and the balcony. the balcony had 2 chairs where you could sit and watch the beach area and ocean. across from the bed was a nice dresser that held the tv, a floor lamp was in the corner which again provided nice light. on either side of the dresser was an open space of about 6' which would have been really nice if the had provided bag stands that you find in many hotels. the area area was again old, clean but very basic. a small table and 2 chairs sat along the wall next to the food area. The free daily breakfast was excellent and changed the hot meats daily. there was just about everything you could want to start your day. the lady in charge was great, beside taking care of all of the food and cleaning up, she checked to see how things were and if you needed anything else. overall the hotel was clean and well kept, easy to get in and out of and right on the highway. the room was older, dark & could be updated to make it even better.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
Thank you for you detailed description of our hotel and kind words. We are looking forward to seeing you soon here again. Happy travels. Marina K, GM

"Quick Beach Trip"

4
23/05/2017

The beach view is terrific. You can lay by the pool and watch the ocean waves rolling. We had a wonderful beach front room that let us watch the sunrise every morning without getting out of bed! The breakfast they serve has something for everyone and they serve it from 7 till 10 so it is really accommodating for everyone from early riser to late risers. This was our second visit and we really enjoyed it.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your kind feedback, we appreciate it very much and we are long forward to seeing you soon again. Regards, Marina K, GM

"ONE NIGHT STAY"

3
16/05/2017

We stayed one night, Saturday May 06. We arrived late to find out that many hotels along that strip were filled with teenagers doing drills with and without non-working weapons. We were o,k, with that, as there were sufficient signage posted. The front desk staff were probably over-worked and overly-growled at, that could have caused some unfriendliness on their part ! On 3 occasions, we experienced loud forceful knocking on our room door that was located opposite to the elevator on the 3rd floor. We could see no one through the peep hole and did not open the door. We called the front desk to let them know.....it did not happen again, and that was early on in the evening anyway. It did not wake us up. The remainder of the night was quiet. Breakfast in the morning was bedlam, so eat and get out of there ! Our room was very large and comfortable with a small balcony as we were ocean-view in the corner. It was fine for a night. There was both parking lot and under-ground parking here. It was just a very busy place with people everywhere, but served our needs for a night's stay.

"very sad"

1
16/05/2017

Room was not ready when I got there. Then I get a room with a huge stain in the rug. The place was overbooked. It looked like everyone with a van filled it with kids and let them sleep on the floor. There were kids in the pool eating hamburgers and french fries.. actually in the water. Kids would not let you get near the steps. Trash around the pool. Balcony doors do not open correctly.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
I apologize that your expectations weren't met, the above issues are being addressed and we hope that you will be our return guest. Sincerely, Marina

"Terrible customer service very rude"

1
15/05/2017

Terrible customer service the women at front desk would not check in our son and daughter in law even though my husband and I had gone in person to pay in full for anniversary gift. The women would not get on phone to speak to husband to clear up issue she seemed to be having. My husband had to drive up there and only then did they look into computer to see they were reserved and paid in full for king room oceanfront. The women was very rude. No manager on duty to even speak to. They got the room finally after an awful upsetting experience. And even then got a two double bed instead of king. The whole experience was just very upsetting.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
I apologize that we were not able to meet your expectations, thank you for your input. I am looking into the above issues and we hope that you will be our return guest. Marina

"Sow and late checkins"

3
14/05/2017

I'll finish my review once I check in but staff are unfriendly and I've never had such a late checkin. The pool is small and crowded. There is no place to wash your feet. I will not be back here. I'm hoping for an ocean view. The parking is free.

"Two rooms with 2 different experiences"

3
10/05/2017

Be careful with Oceanview vs Oceanfront when booking. 1st room was clean only problem was closing balcony door. 2nd room, trash left from prev people tables dirty, balcony door issues, pillows looked slept on, etc

"Never again"

2
09/05/2017

If you have to be in Daytona for an event and need a place to sleep then this might be ok. Other than the pool, there are no amenities. It's not a place to "vacation" at and the hotel is super old. The balcony is nice but so many bugs outside you don't want to open the door. The hot water is spotty and you have to run the sink to get the shower warm so if you like a super hot shower 100% of the time then go elsewhere. We left the hotel and spent the day in St. Augustine which was an hour drive. We will not be staying here again or even in Daytona. Plenty of places to vacation in Florida that far surpass this area!

"really great"

4
02/05/2017

I have stayed at this hotel many times. I get a clean room, great service by staff and have a wonderful time. this trip was bittersweet, but I really enjoyed myself and hope to be back again soon. Close to all the places I needed to go.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you very much for your kind words and come again to us. Regards Marina K, GM

"NASTY!!!!!"

1
01/05/2017

This is the nastiest place I have stayed. First room, found a crack pipe under the mattress (yes, first thing I do to check for a clean room), the an orange bug crawled acrossed the best. Slider to "balcony" wouldn't open and handle was broken. That should have been the first signs to RUN away FAST! However, I had paid for the room for 4 nights non refundable... Second room was almost just a bad - dark, dirty floors (didn't dare walk barefoot) bathroom smaller than a closet at home. bird poop all over the railing on the "balcony", just disgusting. Pool area was clean, however, cleanliness by the pool was lacking terribly. The photos on the website showing the room we booked was not even close - our room was supposed to have a big bathroom, kitchenette and fridge - NOT! Plus it was supposed to be bright and sunny, not some dark dank hole in the wall. On the front door it said "NO SOLCITATION - the first night we had 3 different fliers for pizza on our door - same the next day...Complaining did nothing but fall on deaf ears. We ended up checking out early despite not getting any sort of refund and have since found an awesome clean place to stay. If anybody books from this place they are nuts!!! Just about ruined my vacation.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
I apologize that your expectations weren't met, the above issues have been addressed and we hope that you will be our return guest.

"disappointed in room change"

4
01/05/2017

We have stayed at this hotel in an oceanfront kitchenette once or twice a year for at least 15 years with no complaints, but this year we were disappointed that in a double room there was one small table and 2 chairs in a 4-person room. We had to bring in 2 chairs from the balcony to have 4 chairs at the table. We were used to having a small table to use as a desk for computer work, but that table had also been removed, so we had to set up an ironing board to use as a work station. In the past there was a CD player for entertainment during inclement weather, but this too was removed. Our stay this time was not quite as enjoyable as in the past.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
Thank you for your review, we are looking into the above issues and hope that you will continue to stay with us.

"Aggravating Check In this time!"

3
30/04/2017

I booked this hotel as it is one I am very familiar with and knew the location well. I used a service to book and was delayed over an hour for my check in. I am very disappointed by this since this hotel is one we have stayed at for years with travel ball. The room was a standard, beach hotel. It was clean, the bed was fine . The ocean view rooms are just that...ocean view from the side.. you are NOT ocean front, so don't think you will be. The new breakfast included with this hotel is a standard hotel breakfast.

BestWesternCDS_GM, General Manager at Best Western Castillo Del Sol, responded to this review
I apologize for the delay in your check in, we have a new system and are working diligently to fix all the kinks. We hope that you will return as our guest.

"Cock Roaches in bed and on floor"

1
29/04/2017

Less then half an hour after arrival we found cock roaches running from behind the tv. I slid the tv out and found dirty styrofoam containers that roaches were enjoying. Soon after a cockroach was scurrying across the bed. My wife screamed and packed everything up in record time. This is the worst hotel experience that we ever had. The guy at the desk said he couldn't refund us, even after seeing the bed roach. They did not agree to refunding til Monday. I took pictures for your review.

BestWesternCDS_GM, Manager at Best Western Castillo Del Sol, responded to this review
We are very sorry about the issue you had at the hotel, but let me assure you that this was a one time unfortunate occurrence. Please give us another chance to prove to you that we are much, much better than your this. Looking forward to seeing you here soon again. Regards

"A night away "

5
26/04/2017

I have stayed here before. This hotel is great, they have a friendly staff, an awesome breakfast. This hotel is not the most expensive and not the cheapest. The rooms are updated and very comfortable.

"Castillo del Sol"

3
25/04/2017

The hotel was average. No heated pool so kids were not able to get in as water was way too cold. Room was dirty. Asked for late check out and was given an extra hour, but service manager was at the door 25 minutes in letting us know we were due to checkout. Overall would not stay again.

"Bugs in the room and in the bed!!!"

1
24/04/2017

Our trip started out with a lost reservation. When we arrived there was a couple in the lobby having a fit about bugs in there bed. We double checked out room before we checked in the next day we found a bug in our room and my husband has a bite on his back. I requested the manager call me twice she never did. Upon check out I took the bug to the desk she said she did not know what to tell me! If I want to come back she can offer me a discount.

BestWesternCDS_GM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you very much for taking your time giving us your feedback that will help improve our performance. Looking forward to seeing you here again soon,

"Good bargain close to Daytona"

3
23/04/2017

Rooms were clean and kitchenette functional. Stayed one weekend to run a marathon. Oceanfront room with gorgeous views and right over beach. Exterior pool area slightly run down. Free breakfast but was very crowded the three times I popped in to attempt to eat. Many restruants and shopping within walking distance. Nothing luxurious about the hotel but served its purpose.

"Beautiful view "

5
23/04/2017

My husband and I loved our stay here. We had an ocean front view room. We we able to hear and see the waves crashing from our bed. Very romantic. Very clean. Hot breakfast in the morning. Perfect stay.

"Still a great bargain but...."

4
19/04/2017

This hotel has an excellent staff that are professional and many of them have been at the hotel for a very long time. They do their best for their guests. Unfortunately, they don't have everything they need to do it. We are return guests and were disappointed to see that they now only have one table in the kitchen unit and the second table that was closer to the sliding doors that face the ocean were removed. The pillows were flimsy. Linens were clean. Mattress quality so, so. Air conditioner sounded like a plane taking off and then landing after it ran awhile, waking us up every time it restarted. Most of the lounge chairs at the pool were broken and there were not enough of them. We liked the cleanliness of the room and the location of it so we were hesitant to move. Wonderful view and value though

"Great Hotel for Price"

4
17/04/2017

The view from this hotel was AMAZING. You could enjoy the sound and sights of the ocean, right from your room. The room was great and included wi-fi but we did encounter ants in our kitchen area. The breakfast was good, the staff was extremely friendly and this place was in the center of everything. I will be staying again

"Nice hotel "

4
15/04/2017

We stayed one night here on our way to Disney. Nice location on the beach. Breakfast was included and had a good selection of warm and cold choices. The room I booked was listed as "ocean view" but had more of a parking lot/wall View. You had to lean over a balcony and look towards the east to see the ocean. It was clean and beds were comfy. There's also a decent pizza place that delivered until 4am which was a bonus since we arrived after midnight!

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for taking the time to write your review. Whenever you book a room please call us to verify what type room you have, we'll be happy to answer all your questions. I'm glad that you enjoyed our complimentary breakfast and our comfortable beds. I hope that you will decide to stay with us in the near future.

"Never again"

2
14/04/2017

Waited hours for our room that was booked 2 weeks+ in advance. No microwave in rooms, unless you get beachfront. Cannot earn points on stay unless you direct book through chain. Ho hum breakfast. Cleaning staff did minimum in rooms, including not vaccuuming.

BestWesternCDS_GM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you very much for taking your time giving us your feedback that shall serve as guidance to improve our performance. Hope to see you back here again soon

"Family vacation"

5
13/04/2017

The hotel and Staff were great! More table with the breakfast area will be great! We arrive late and they were nice and they check us in right away. They were nice with my family and the room was nice and clean.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for your review! The staff at the Castillo Del Sol work diligently to make all our guests have a memorable vacation. We hope to see you as our return guest in the near future.

"Spring Break 2017"

4
11/04/2017

Spacious room with kitchenette and beautiful ocean view. Pretty clean, comfortable and quiet. Great breakfast each morning. The staff was very friendly and helpful. Lots of parking space and close by many fun shops.

"Awful check-in "

3
11/04/2017

Stayed March 31st overnight.The hotel is dated but our room was clean. The bathrooms are small but shower was decent. Beds were comfortable. Our balcony/patio door was hard even for a man to open. The check-in process was horrible. I stood in line for over 30 min although there were only 3 people ahead of me. Several people came back to the desk to complain about being given keys to rooms people were already in. The people in line in front of me were also given rooms people were in. All 3 check-in clerks appeared confused. We didn't leave anything in our room until we were going to be in for the evening due to worrying someone else would be given a key to our room.

"Happy with our stay"

4
11/04/2017

we stayed here for spring break this year and our experience was great. The location could not have been better, the beach was never really crowded and there was restaurants from just across the street to just a short drive away. We stayed in an ocean front room with two queen beds and had plenty of room. If you are looking for a nice hotel at a good price I would recommend this hotel.

"More than expected"

5
10/04/2017

I came for a jw assembly hotel was nice fireplace was not going the pool could have been cleaned and needed more light needs a kiddy pool, but overall breakfast was good was worth it and I will return.

"A very pleasant surprise!"

5
10/04/2017

Best Westerns can be hit or miss...they're either awful or good. This one falls solidly in the great category! We were impressed from the moment we checked in. The lobby was clean and the staff was very friendly. I unintentionally booked an ocean front room and we were not disappointed. The room (1 king bed) was huge! The bathroom itself was small but clean. There was a large vanity and huge closet. The kitchenette was perfect for a weekend getaway on a budget...large fridge, microwave, and 2 burner stove. The balcony was small but perfect for relaxing in one of the 2 chairs. Everything was clean and there were plenty of seating options. Clearly this is a well looked after hotel. The pool was freezing but clean and the beach was steps away. My only complaint was the pool towels were tiny but at least they were provided! Breakfast was as expected...fruit, cereal, eggs and ham, waffle makers. It was a large and clean room and the attendant kept everything neat. We will definitely return to this hotel the next time we're in the Daytona area!! You can't beat it especially at this price point!!

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for your kind words. Looking forward seeing you soon again at Best Western Castillo del Sol. Regards Marina K, GM

"Old but good"

4
28/11/2016

Almost all of the properties in this area are somewhat old. A lot of them are not in good shape. I was pleased to see that my king ocean view room looked to be very recently remodeled. It was large in size. There was a bar area with a sink and dish washing items...not sure why since there were no dishes provided. A small fridge worked well and situated well away from the bed so as to not disturb sleep. No microwave in room, which places like this usually have. The room was on the 6th floor near the top, but I could still hear cars going back and forth due to little sound insulation in the room. TV signal was good. A/C and heat worked well. King bed was clean and comfortable. Bathroom was clean and in good working order. The breakfast was really good. It was more than the usual continental type and had hot items such as scrambled eggs and some sort of meat each time. Cook your own waffles. Some cereal present as well as yogurt, and juices. Overall, a nice place.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
I'm so glad that you enjoyed the newly remodeled ocean view king room, along with our hot breakfast. We look forward to having you as our return guest.

"Inconspicuous Jewel"

4
25/11/2016

Do not judge this location by it's exterior. The rooms appear to have been remodeled very recently and are in excellent shape. We noticed a few issues that appear to be the result of Hurricane Matthew, but it did not affect our stay.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for choosing Best Western Castillo Del Sol! We thrive to give our guests an exceptional experience and we're glad that we met your expectations. We look forward to having you as a return guest.

"Great hotel right on the beach!"

4
24/11/2016

We booked the hotel through Hotels.com. and describtion of the room didn't quite match ( no safe in the room, no jetted bathtub). But nevertheless we loved the hotel! The location and the views are breathtaking! We choosed the oceanfront room, lived on the fifth floor.The hotel personnel are the best- especially on the reception desk and in the breakfast room. We just wanted to have quite and romantic getaway on the beach- and we got it! Definitely we'll be back!

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
We just took the safes out of the rooms when we renovated, the rooms with the jetted bathtub are in our suites, located on the ocean view side of the hotel. I'm so glad that you loved our hotel and enjoyed the breathtaking ocean front room. Our staff strives to give exceptional customer service and I'm very glad that your expectations were met. We look forward to having you as a return guest!

"Okay but could be better"

3
23/11/2016

"Heated pool" is not heated. Our room door was in the middle of getting painted when it was assigned to us. Found quite a few hairs in room. Room was spacious and we loved the balcony and being right on the beach.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
I'm glad you enjoyed the spacious room and the balcony directly facing the ocean. I apologize for not completely meeting your expectations. Please call me directly so we can discuss your issues. Andrea Horne (386)-672-6711

"DO NOT STAY HERE! ZERO STARS"

1
10/11/2016

This hotel is a disaster after a Hurricane Matthew! "Newly renovated rooms" = sliding door yo balcony that does remains open 6 inches, bathroom window hung backwards so it does not close! This is unsafe & allows mold to infest these two rooms? STAY FAR AWAY.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
We strive to meet each and everyone of our guests expectations. I apologize that we didn't meet those expectations for you. Please call me directly to discuss your issues. Andrea Horne at (386)-672-6711 extension 529

"Vacation "

5
08/11/2016

This is an older hotel but the ocean views are spectacular. I would definitely stay here again!! The service desks and hotel personnel were great. Our visit was just after hurricane Matthew came through and they were working to get the place back in shape but did not interfere with our stay at all. Great place

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
I'm so glad that you enjoyed the spectacular view of the ocean and that our staff met your expectations. We look forward to having you as our return guest.

"Great renovations!"

5
07/11/2016

I've rated this hotel countless times because we stay here so often. I don't want to repeat myself so I'll only say this......it's great to see that all the furniture & carpets are being replaced. Who ever is managing this hotel is doing a great job. We were there during the renovation and thought it was going to be a nightmare but it turns out we hardly noticed work being done. The 1st 4 floors were closed so we were on the 6th floor which was fine. We also noticed that when checking in, you're asked to initial a form stating that you won't smoke on the balconies which we were very pleased about since this is a non smoking hotel. However, we did have several people around us smoking on their balconies. It will probably take a while to implement this change but hopefully guests will be more respectful and follow the rules.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
We tried very hard to make our renovations as quickly and swiftly as possible, thank you for acknowledging the staffs dedication and hard work. We are working diligently to implement the no-smoking policy. Thank you for being a loyal member of our hotel. We look forward once again to having you as our guest in the near future.

"Florida Trip"

5
01/11/2016

Staff was friendly and helpful, rooms clean great location on beach front and free parking. Spend 4 days before moving to our Resort. Plenty of restaurants in area to chose from. Pool was being attended to due to storm damage. Would stay there again.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for choosing to stay with us! Our staff is dedicated to giving all of our guests excellent customer service. Thank you for your understanding regarding the pool damage due to the Hurricane Matthew, the pool is up and running! We look forward to having you as our return guests.

"Just renovated again. Above average and great rate"

4
01/11/2016

I'm a retired senior life insurance company trade association officer serving CEO's and senior officers with meeting/convention responsibilities booking 5-star resorts and hotels for 17 years. I just stayed again here at the BW Del Sol for the 5th or 6th time. Half of the rooms are just renovated and rest to be finished within next 2 weeks - 2 queen mattresses, carpet, furniture, paint, 40 in. TV. Bath looks great - fresh and clean, and the kitchenette, a really nice feature. All of it as compared to most Ormond and Daytona Beach motels with just double beds and no kitchen. Pool is nice and separate sitting areas with umbrella tables, or under a covered shady patio area, and fire pit. Also has a nice hot and cold breakfast in an attractive large private room, not stuffed into a cramped area next to the front desk like some. Staff is friendly and helpful as usual - Patty at the front desk, breakfast lady who will even get you something at the last minute if you come in at the 10 am closing, the maid, and even the maintenance man I met in the hallway. Really can't ask for more, especially at a budget friendly 7 story hotel. Lobby is adequate with sofas and chairs, and a computer desk w/printer. Who really needs a large ornate lobby with pretty much the same type sleeping room, no kitchen, at $200 or more. I personally don't unless when on the expense account. I've stayed at many 5-star resorts and hotels; not on my nickle. This BW Del Sol meets my needs. I've seen a roach on the wall or floor at 2 5-star resorts in my 17 years of meeting planning, so they can be anywhere, especially in FL, but in 5 or more stays, and used by a number of friends for vacations and family reunions I've recommended to, I and they have not seen any or bed bugs either. I've always had a very good experience. Rooms are ocean front or ocean view. For ocean view I recommend close to the ocean and a room on the 6 or 7th floor as there's a 3 story motel next door. Tell them L. Barnes sent you. I don't think you'll be disappointed if looking for a really nice, non-exorbitant room rate. Well, Bike Week is different, but then all the other rinkie dinks are way high and not as nice, and not $400 like for the Hyatt, Hilton, or Ocean Walk. But I don't sleep in the large, nice lobbies. I now live in FL. Seven friends from Louisville just stayed there with me, and thanked me for recommending it. Two are going back for four nights before returning home. That's good for me as after staying with me for six nights and being with them for a week on a cruise - my Mother used to say, "Company after three days starts to smell like dead fish." LOL. Enjoy.if you go. I'll go back.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for the wonderful review! We strive to give each and everyone of ours guests superior customer service. We're so glad that you enjoyed your breakfast and fire pit, along with the other amenities. We look forward to having you as a our return guest.

"Nice inexpensive place to stay"

4
01/11/2016

Booked because of a discounted room and wasn't disappointed. It was clean and the beds were comfortable. It was a couple of weeks after the hurricane and the pool was still full of sand and there was debris still not picked up. My only real complaint is the lack of privacy on the balconies. It would be awkward at best, but we had a smoker on both sides of us that didn't seem to care that this is a 100% smoke free hotel including the balcony. Definitely the least expensive ocean front room I've ever had. Overall a nice place to stay for the price.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for your review! Unfortunately ,Hurricane Andrew poured a lot of sand into the pool and left our pull pumps unable to function. I apologize for the smokers on the balcony, smoking anywhere on the floors are prohibited. Whenever you stay with us again please feel free to contact the front desk with any issues that you may have. We strive to give our guests a memorable stay. Thank you for choosing Best Western Castillo Del Sol, we look forward to having you as our return guest.

"Three days at Ormand beach"

4
28/10/2016

We have stayed here before and were not disappointed. It is right on the beach, with a beach side pool. A hot tub would be a nice addition. We had an ocean front room and that was important to us as my wife is handicapped.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
We're glad that you enjoyed your oceanfront room, watching the ocean is very calming and relaxing. We strive to give excellent customer service and are happy that you've returned to our hotel. We look forward to having you as our guest again.

"Florida Experience"

4
27/10/2016

The hotel was in good shape after hurricane Matthew...everything was great. Location was perfect in Ormand Beach Florida with a great beach access. Loved the outdoor fireplace near the pool. Staff was great and we enjoyed our stay.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
We're glad that you enjoyed your stay and took advantage of the fire pit. Our staff strives to give excellent customer to all our guests. We look forward to having you as our guest in the near future.

"Birthday get away"

4
26/10/2016

Staff was friendly, room was clean, price was very reasonable. My only complaint was that the pool was closed. A hurricane had come through the week before and needed only to be cleaned. It didn't appear to have any damage, only sand and debris in the water. After a week, I thought they should have had this cleaned and reopened.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
I'm glad that you enjoyed your stay. Unfortunately, Hurricane Matthew wasn't so kind to our pool. The pool pumps were damaged, therefore we were unable to open the pool right away. Our pool is open and we hope to see you as a return guest in the near future.

"Biketoberfest stay"

4
17/10/2016

This was our 2nd time staying at this BW and we will be returning. We had reservations at another hotel however that hotel was closed due to the hurricane. We did not experience the things others did – roaches, furniture being nasty, carpet wet, etc. We had a pleasant stay, the staff was excellent, the atmosphere was very motorcycle friendly and super accommodating. Unfortunate others did not have the experience we had, no issues at all, thanks for a great stay during Biketoberfest and we look forward to returning!

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for taking the time to review our hotel! Im glad that you enjoyed your stay and Biketoberfest!! We hope to have you back next year as we will be completely renovated! We look forward to seeing you again!

"Pleasure"

1
14/10/2016

This hotel should have never been open after hurricane Mathew it was totally not ready electric problems the furniture was nasty the carpet still wet no pool just to name a few oh no discount though makes me wander if I will ever stay at a best western again!

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
So sorry to hear your stay wasn't satisfactory. As you know, Hurricane Matthew did a lot of damage in our city and we hope to be back to normal as soon as possible. I hope you give us the chance to serve you better for a future stay. If you would like to talk more about it, please don't hesitate to contact us at (386) 672-6711.

"Roach Motel"

1
10/10/2016

First room had roaches so I was moved to another room. Guess what? More roaches. I was there for a wedding and we received a group rate. Therefore, the manager refunded $35 (you read right, for a two night stay) since we didn't pay much for the room, he felt I wasn't entitled to more of a refund.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Im sorry to hear that you had a less than satisfactory stay. If you would like to talk more about it, Im always available at (386) 672-6711. I look forward to speaking with you!

"Okay for the price."

3
02/10/2016

If you want to be right on the beach for a good price this place is okay. The hotel is old. I was in a remodeled room. New mattress and carpet. But the overall condition is old and rundown. The staff was nice and the breakfast was typical hotel food.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for noticing our renovations that we are in the process of completing! We hope you got to use all of our amenities while staying with us and also the restaurants that are within walking distance of our property. I hope you come back the next time youre in the area! Have a great day!

"Good for free!"

4
20/09/2016

We stayed here for free on a time share presentation. It was clean & comfortable, just a little out dated. The staff was very nice. They are in the middle of doing a much needed renovation, I'm sure it will make this a 5 after completion! The pool was very nice & clean. We were unaware that you cannot have alcohol on the beach here which is a big bummer!

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
I'm glad that you enjoyed yourself while staying with us for your timeshare presentation. Im glad to hear that you got to enjoy the ocean front pool and fire pit while you were here! We are looking forward to your next stay with us!

"Right on the Beach"

4
19/09/2016

This is a nice place right on the beach. Our room's balcony faces the motel next store but is on an angle so we have a partial ocean view. The pool and patio area are very nice and are right on the sand with direct beach access. There is an underground parking garage with an elevator. There are plenty of restaurants and stores within walking distance. Hot continental breakfast is included. We have a refrigerator but no microwave in our room. One odd thing we noticed is that the door to our room opens out into the hallway, not in to the room. When we leave the room we find ourselves opening the door very slowly so as to not hit anyone who may be walking past our room at that moment! Plus the window over the tub in the bathroom opens up right onto the hallway, too. This place is old and they have remodeling going on but I think it is still a good value for your money.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you very much for taking the time to review our hotel! We are glad that you noticed our renovations that we are doing. We hope to have them done by the beginning of December 2016. If you are in the area, I recommend stopping in to check out the new upgrades!! Thanks again for choosing Best Western Castillo Del Sol!

"Good quality/price!"

4
12/09/2016

Exactly what I expect from a BW. Comfortable, clean, well located with all necessary amenities but no big luxury. What made the stay a little bit more unpleasant was those travellers that think when, they are in the pool area, that everybody will enjoy the music that they are listening to or that because they are a group of people it is OK to be Noisy. Yes vacation time is to have fun, but what about respecting people who take a vacation because they want peace and quiet? If the hotel could monitor this situation a bit more, it would be perfect but knowing human beings, you have to get used to all kinds of people, especially when you travel, right?

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Im sorry to hear that another guest was playing their music louder than you would like. Our staff has been made aware and hopefully this wont happen again! Im glad that you enjoyed your stay and all of our amenities. We look forward to having you back in the future for a peaceful and relaxing stay number two!

"WoW what a place"

5
09/09/2016

When making the reservation we wanted a place directly on the beach near a friends Time share. We found that this hotel was right next store and so we booked. The place is amazing. The staff is top notch, the rooms are large and well appointed. The view from the oceanfront balconies is breath taking. The amenities are many and in working order. The pool is large and right on the ocean. The breakfast is plentiful and with high end food. There is underground parking if you desire, and the available computer station is located in the lobby so as to be available all the time. I would and shall return to this hotel.

"Great value!"

5
04/09/2016

This was my first stay at this hotel and everyone in my family enjoyed the experience. We were in the oceanfront room - the room was spacious and clean with kitchenette for extra convenience. Pool was clean and never crowded. Full hot breakfast every day was great even though by the end of 5th day got a bit repetitive. Overall it was a great experience and fantastic value for the money.

"General"

3
01/09/2016

After fourteen days on the road traveling by motorcycle we were ready for a couple days of relaxing. We decided to stay at this facility to do just that. In general the room was comfortable and clean. The staff is excellent and very helpful. The beds are very comfortable and our room had a small kitchenette supplied with stove, refrigerator and cooking and eating utensils. This facility is not the most modern on the coast, offers a lot at a very reasonable price. Also there is an authentic German restaurant directly across the street that has fantastic food. I will stay there again.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
We are doing renovations to make the hotel more modern and we will be finished right before Biketoberfest we would love it for you folks to come back during then and enjoy all of our new additions.

"Nice Place"

4
31/08/2016

We like this hotel and this was our second stay. It was definitely cleaner this year. The pool is large and was kept clean. The breakfast each morning is very good with lots of choices. They need to make improvements as their are constant smokers that sit on the balconies and chain smoke. The balconies are very close to one another and their is no privacy. We had many smokers all around us even though rooms and balconies where supposed to be no smoking. The Front Desk staff is not doing there job as they do not tell customers at check in that their is no Smoking on the balconies. Also their is nothing on the balcony or room telling people their is no smoking on balconies.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for your comments. I will bring this to attention to corporate and we will have a front desk discussion about letting the guests know of the smoking policy. We are also under renovations at the minute and would love to have you come stay with us again once we have remodeled.

"Nice getaway"

5
30/08/2016

As always great The staff as always is excellent We can not complain at all. This hotel is located with in walking distance to where we like to eat Breakfast at, and some light shopping. We come here 3-4 times a year for a get away

"Great Room for the price!"

4
30/08/2016

We decided to come back to Ormond Beach. We stayed at the Best Western Castillo Del Sol. Best decision ever... Only $70 per night. Ocean front Room with private balcony , Kitchenette (was not expecting that) full size refrigerator, sink, range, microwave, dinette table. Wonderful if you want to stay in the room and enjoy snacks overlooking the beautiful beach. The bedroom is really big with extra desk and luggage table. The hotel offers free breakfast.... Nice large, new and clean restaurant area for the hot buffet(please see pictures). Nice lobby and underground free parking. We will definitely come back to this hotel. Excellent service for. A low , low room price .

"Nice hotel"

4
30/08/2016

Desk people couldnt be friendlier, no issues even told us to go to the pool and use the facilties because we were there before check in, clean room recently updated,, breakfast was good, coffee all day, kitchen has everything you would need to cook, we didnt, lol maid service great, ice cream truck pulls right up on the beach in the afternoon

"Clean and spacious room for great price"

5
28/08/2016

We stayed for our anniversary. The room was clean, spacious and the king bed was super comfortable. The balcony was great for watching sunrise and people watching. We enjoyed an early morning swim and the waves rolling in. The breakfast was very good also. We will be back again

"Nice and comfortable "

5
24/08/2016

I when to the beach to relax. This hotel was what the doctor ordered. I had a beautiful Oceanview room , I could sit on my bed and see the beach ocean and the most beautiful sunrise, sunsets and full moon. The staff was incredible, very hospitable , knowledgeable about area and just all-round great staff. I would definitely go back.

"Summer Break"

5
24/08/2016

Excellent location in Ormond Beach. Love the ocean view from my room. Convenience to other restaurants of various venues. Staff very courteous & friendly. Clean comfortable room. Easy to drive to other shopping. Several stores open to Midnight or 24 hour access.

"Beautiful OceanFront View"

4
22/08/2016

We were on level 5 in an oceanfront room. The view was spectacular. The room was clean. Staff members were joking around with each other at checkin which could be hit-or-miss with some people. It didn't bother me too badly, but did entail a longer check-in process. Checkout was quick and easy.

"awesome all around"

5
15/08/2016

When I arrived at 10am, they arranged to let me check in early. My room was a side view of the ocean and I wanted oceanfront, they made it happen. It was a quiet, very clean and modern room with very comfortable beds and awesome views.

"Great front counter service!"

5
08/08/2016

The Best Wesern gives more for the money than any other oceanside hotel/resort I have found. Full free breakfast in the morning with alot of seating. Balconies and patios off each room.A good sized pool and easy access to the ocean. Also, don't forget to join their free rewards program! They are located about 15 min. from the Boardwalk.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for the awesome review! Our staff is happy to hear that you enjoyed our hot breakfast that is served daily from 7am-10am. I hope you got to see the sunrise from your balcony! You cant beat that view! Im so glad to hear that you joined our loyalty program, Best Western Rewards. You get 10 points per dollar spent so that can add up very quickly and you can earn free night stays at other Best Westerns worldwide or many other options if you prefer. We hope to see you back in the future, hopefully using your points for a free night stay! Who doesn't love the word FREE?!

"Feeling at home"

5
06/08/2016

Awesome service , separates BW from others in the industry .Misty was friendly and engaging . She treated us like family , even cheering on my son ( new haircut ). Room was excellent and the view was spectacular .

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Hello Stacey! Im very happy that you had a good time while staying with us! I will let Misty know you said such nice things about her. She will love it! We strive to make each and every guest feel right at home while at the Castillo Del Sol! I hope the next time you're in the area that you stay with us to take advantage of our new upgrades happening soon!!

"Family Vacation"

5
29/07/2016

Great place for a family vacation lots of enjoyment by all. The rooms are very confortable, the beds are very clean and confortable so are the pillows. Clean towels with no stains and a wonderful complementry breakfast wish is very good.

BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for taking the time to review our property on your experience. We are glad to hear that you enjoyed our rooms, and complimentary breakfast that is served daily from 7am-10am. We always try to offer different options to best satisfy all of our guests! I hope to see you back in the future!

"Family Friendly"

5
28/07/2016

While it's an older property, everyone here goes out of their way to make it a pleasant stay. The breakfast room is roomy and offers a good variety of food items, especially at the price. Beds were comfortable, bathroom facilities worked, close proximity to groceries and eateries. A quieter stretch of beach than closer to the Boardwalk.

"Look someplace else"

1
28/07/2016

We came to Ormond Beach to visit family and our new grandchild. We got a suite so we would have space to entertain but the room was so awful I was embarrassed when family came to visit. There were roaches, the couch was broken, the room was dark and had very little lighting that worked. The bed was lumpy and the pillows on a king size bed were barely large enough to fit your head. I really wish we had just turned around and left. My advise is that you look elsewhere for a room!!!

"Disappointed Mom!!"

2
27/07/2016

This was the first time in a long time that my husband and I both had a few days off together and we had hoped to spend those resting and enjoying some time in this wonderful city, Ormand Beach. The area was wonderful and the hotel was in a very nice location with a beautiful beach access and pool. Unfortunately, the room was quite dirty with sand and candy wrappers left in the room from the previous guests, our refrigerator broke the first night, and the beds were less then comfortable. The hot part of the breakfast was not very tasty but they did have muffins and cereal available. Luckily it was right across the street from an IHOP and was located close to some nice businesses. Location is great but rooms were dirty and breakfast was not good at all.

"Basic, clean, affordable stay at great location"

4
26/07/2016

This hotel has a few years on it but you can tell it's been refurbished and updated to some extent trying to stay competitive on this strip of Ormond Beach. The location is excellent, less than a mile from Granada Blvd (main entry to Ormond Beach over the Halifax river). My family stayed there for 5 nights and received clean towels etc every day without having to call. We never saw one bug all week in our room (3rd floor) which is always a concern for many people. Swimming pool very good and clean. Decent breakfast every morning. Parking is tight but they have an underground deck also. Not perfect by any means but adequate, clean, and affordable.

"Hotel revier"

3
25/07/2016

Well I had a good time with my family on the beach, but this hotel is not well maintenance. Also the elevators are too small and don't have a/c. The jacuzzi on the suite I booked, was with yellow spots so I didn't want to use it. And many other things.... I paid 240 for the one bedroom suite and it didn't worth.

"Nice Location, Poor Upkeep "

3
22/07/2016

The hotel is on the beach, beautiful beach there. The building is okay on the outside and near restaurants, etc. The interior of our room was disappointing. The carpet and furnishings were worn and dirty, and the "blackout drapes" were cut off at knee level on one side!! With a two foot gap, the sun blazed through. Why not replace the drapes, seriously?

"BW Castillo de Sol"

4
15/07/2016

Right on the beach and close to everything. Friendly staff and morning breakfast made the stay much easier. Parking is tight but seemed adequate. The room was clean and everything worked well. The beach is clean and so is the pool

"Made me feel at home...."

4
14/07/2016

Patty and the night auditor Torell where both very pleasant and professional. They both truly are what 'Best Western' represents ! As an employee of this company myself, I look for these quality's while in my travels.. 'Thank you' to both of you for making my trip all the more memorable ! Until we meet again !

"Everything was either broken or dirty"

1
12/07/2016

Excited to stay 3 nights with my family at this beach front hotel. Good things it is beach front and the underground parking was nice. bad things, room was only cleaned once, called several times, had to wash our towels and linens and dump our trash. All ice machines and every floor were broke, pool smelled like it had not been cleaned all year, freed breakfast was absolutely disgusting, etc, etc, etc,

"Peaceful and Restful"

4
11/07/2016

We enjoyed our stay in Ormond Beach. We had a very pleasant time at our hotel. The beaches are just 5 miles north of Daytona, but much less crowded, This was our first stay in Ormond, we will do it again. We were there for July 4 and the city did an amazing job in their fireworks display.

"Nice location , helpful and friendly staff"

5
10/07/2016

We stayed here for four nights. The price was great the hotel is clean, great location, free wifi, and breakfast. The hotel is well kept and maintained . We had an ocean view room with a balcony . Need vending machines must purchase from from lobby. Will come again!

"Family vacation"

4
09/07/2016

Stayed for 3 nights. Had a great stay here! Room was nice and clean! The ocean view is beautiful! Only complaint is the elevators are hot and muggy inside and the pool needs to be cleaned! Great place for the price!! I would definitely stay here again!

"Great for a Family Visit"

4
06/07/2016

I treated my mom and grandmom and nephews to a July 4th Day at the beach w/ my rewards points and the fireworks were amazing the water in the pool was great!! I would have prefered to pay with a different method however no one accommodated me is my only negative review.

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for your loyalty to our brand! Those Best Western Rewards points really come in handy when you book a last minute vacation or even for just a one night stay while traveling. So glad to hear you enjoyed the fireworks and our pool. See you next time!!

"2nd time visitor"

5
05/07/2016

Another great stay over July 4th holiday. Staff was very helpful and accommodating. We enjoyed the ocean front view from our 6th story balcony. Large frig and freezer made keeping drInks and snacks cool easy, plus ice maker on every floor.

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
We are so glad you returned for another stay at our wonderful hotel! We enjoy having you as a guest as much as you like coming! We do have ice machines on the 3, 5, 6 and 7th floors to make it as convenient as possible for all our guests! Hope to have you back soon!

"Traditional Beach concrete hotel with 2016 commodities"

5
05/07/2016

Looking for a nice, quality beach side hotel, this is a good one! The Best Western brand will ensure your stay is up to your satisfaction. The parking lot is in the center lot of the hotel which was helpful as we loaded / unloaded our belongings, making access to the hotel lobby easy. The pool is stupendous and huge and accommodates all levels of swimming experiences. The beach is a short 20 yards from poolside which is nice so you can leave your beach bags only within site distance of the pool as you visit the ocean without having to relocate everything over and over. Staff was great and gave us a few directions. Excellent antique / retro shops around Holly Hill (Our Old Stuff Antiques is a must visit for collectors of vintage mid-century furniture and housewares). Only disappointment was the Wi-Fi connection as none of our devices ever made a connection with the hotel's internet network.

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
We are so happy to hear that you enjoyed all of our amentities while staying with us! A lot of our guests hang by our pool all day to take in the sun and the ocean view! So sorry you had problems connecting to our wifi, we do offer a technical support number to ensure you get connected without hassle. We look forward to having you back in the future!

"Annual Vacation here in Daytona"

5
04/07/2016

we have stayed here 7 years & plan on coming back each year. Outside of the need for a little remodeling we always enjoy our stay here with the staff. Right on ocean, close to restaurants & SHOPPING & AIRPORT

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for your continued loyalty to our hotel! We are doing renovations beginning in September. Next year when you come back you will be able to enjoy all of our new and updated amenities!

"Nice location"

4
03/07/2016

Good breakfast. Nice view. Comfortable beds. TOO expensive. Normally this hotel is priced very well, but over the 4th of July weekend the rates were 4 time the normal rate. That seems a little excessive to me.

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
We appreciate you business and for you taking the time to give us a review! So glad to hear you enjoyed your view, the beds and breakfast! We hope to have you back the next time you're in the area!

"Quickie visit"

5
02/07/2016

Great, clean hotel, located in beach. Priced high but it's because of the Daytona race this weekend. Was able to check in at 930 am and spend two full days at pool and beach. Free breakfast in morning. Excellent room overlooking partial beach front.

"Awesome views "

5
02/07/2016

This hotel was by far the best price and room for the money. We stayed in a 2 queen bed room, ocean front. I know the ocean fronts are a little extra, but completely worth it. We sat on the balcony and watched the ocean and storms. It was amazing. The staff is completely helpful and we will definitely return to this hotel. The 1 downside is that the breakfast was less than mediocre, but there's an IHOP right across the street. Here's a view from our room on the 4th floor.

"Great place to stay"

5
29/06/2016

As always it is a wonderful place to stay. Its not noisy, or too crowded. Nice view of the beach. We don't use the swimming pool. Its in a nice area by where we like to shop at. We love eating at the IHOP and it is just a hop, skip and a jump from the motel

"Long time, much needed vacation to the beach."

4
27/06/2016

Recently visited and found it to be a very pleasant place to stay. Rooms, dining room, pool and decks all very clean. Staff very pleasant and convenient to both the ocean and dining and entertainment. Looking forward to going back soon....... Loved it!

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
So happy to hear we could meet all of your vacation needs! We are within walking distance to several restaurants, as well as just a short drive (2 miles) to booming Daytona Beach! Thank you so much for taking the time to review us and we hope to have you back in the future!

"Stunning views and comfortable room"

5
25/06/2016

Staff were very responsive and friendly and the ocean-view decks were fabulous! Stayed 2 nights and we were so comfortable. The pools was nice and empty in the morning and long enough for my lap swim workout. We would definatly stay there again if we were in the area.

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for taking the time to review us, Dawn! You were a pleasure to have stay with us and we look forward to your return! If you need anything else, please contact me directly! Have a great day!!

"Great Beach, Very Clean, Comfortable"

5
20/06/2016

We had a double queen with the mini frig room. It was well cleaned and smelled fresh unlike other beach hotels. No stains or bugs. Our room had a side balcony and I loved it! You could see the beach and the ocean. Bathroom and shower are small, but the room overall was a great size. The parking is limited, we had to park in the parking garage in a space that wasn't a space. And later noticed another car parked behind us because there weren't any spots available. Wonderful breakfast! Great experience!

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for reviewing us Kelly! So sorry you had a problem finding a parking spot. We hope that the next time you're in the Daytona/Ormond Beach area that you will stay with us again! We would love to have you back! If you need anything please don't hesitate to reach out to me directly. Our phone number is (386) 672 -6711. Have a great day!!

"Nice quiet hotel on the beach"

4
20/06/2016

Very nice visit at the Best Western Castillo Del Sol. Stayed 3 nights. Check-in was efficient and our room was ready 3 1/2 hours before check-in, so we could hit the beach right away. Hotel is clean, nice clean pool near beach. Beach was easy to access and not too crowded. A nice distance from the bustle of Daytona. Definitely recommend the oceanfront rooms. Breakfast was good, but crowded after 9 am.

"Great place to stay and a KILLER BREAKFAST!!!!"

5
17/06/2016

Had an oceanfront room. Quite pleasant. Kitchen with full size frige and 2-burner stove. More than sufficient. Small dining table w/chairs and a reading table. Fulll balcony overlooking pool and ocean. great view. Room was cleaned and new towels every day. But the best thing was the breakfast: delicious waffles, cereal, scrambled eggs, bacon, ha or sausage, sweet rolls, bagels, toast build you own oatmeal station, juices, fresh fruit, coffee, tea and water...as much as you wanted from 6 am to 10 am and the best part - FREE!!! My compliments to Best Western!!!The front desk staff could not have been nicer....free use of computer and printer in lobby. If I ever go back to Ormond beach, that is where I will stay!

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Were so glad to hear that you enjoyed every part of your stay! We cant wait until you're back in the area and get to stay with us again!! See you then!

"Right on the beach!"

4
15/06/2016

Like pretty much every other Best Western we've ever stayed at, the Castillo Del Sol had a very good hot breakfast buffet each morning and comfortable beds. The biggest perk was the location - beachfront! Very nice. The hotel itself could probably use a bit of updating here and there, but everything seemed to be in working order and relatively clean considering all the people coming in and out from the beach all day long. DEFINITELY a place I would love to stay at again

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for your review of our hotel! Were so glad you enjoyed yourself! I hope you have a chance to come back after January 2017 to see our new updates as we are doing renovations beginning in August. If you need any future bookings, please call us directly at (386) 672-6711. Have a great day!

"bugs in bed"

2
14/06/2016

bugs in bed, had to move rooms at 11:30pm with 2 children, clerks were very nice and attentive. Room service, not so good! Had to go to lobby every day for items they did not leave, on last day, pool was shut and gate to beach was being repaired for at least 4 hours, had to go out to sidewalk and find access to beach to cool off!!!

"Best Ormond Beach location"

5
12/06/2016

Best Western Castillo Del Sol is in a great location, just yards from the beach and restaurants. If you decide to eat in the snack food at the bar is great, the restaurant was closed on the night that we were there and Nico the barman was great to deal with. Best of all was the breakfast, great set up with quality presentation and food.

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for taking the time to write such a nice review! We appreciate your business and hope that you return to enjoy it again after our renovation this fall! Please contact me directly for any future reservations and I will be glad to take care of it for you! (386) 672-6711. Have a great day!

"SAFE...COMFORTABLE...AFFORDABLE !!!"

5
11/06/2016

In this day and age of "random acts of violence" and having recently returned from a European trip...my first priority is safety for my family. This environment is fantastic for all three, and right on the BEAUTIFUL BEACH. Reception team warm and wecoming at front desk and breakfast super! Couldn't ask for more...except maybe more vacation time here.

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you Carol! We really appreciate you taking the time to review us! We enjoyed you staying with us and hope that you will return to get more of that vacation time that you need more of! Have a great day!!

"Awesome Hotel, Awesome Staff"

5
07/06/2016

The staff at this hotel are everything you'd hope for when being away from home. They go above and beyond and are genuine caring people to make your stay very pleasant. The hotel was clean, accommodating, and offered everything you would need. It's location was close to restaurants and stores and easily accessible with ample parking above and below street level.

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Good Afternoon Lynn, Thank you so much for writing a review for us! We appreciate every one of them. By doing so you help us see what were doing and how we can make it better for our guests! I hope you get the chance to come back after the fall and see our new renovations! Hope to see you soon!! Have a great day!

"A little Pricey, but Nice"

4
05/06/2016

Just a one night visit, I'm a frugal kinda shopper and for me $150 is quite pricey, BUT... The room was Very Clean & Large, Staff Friendly and Nice View of the Ocean. Hot Breakfast was GREAT... Got the family some hot scrambled eggs, Canadian bacon and Made some Fresh HOT Cinnamon and Blueberry Waffles (They were GREAT)!! The only issue, one of the two elevators was out of service and when you're on the 6th floor, takes a while to get anywhere...

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for the review! We are glad you enjoyed the hotel and breakfast! I hope you had the time to enjoy our pool and fire pit on the pool deck that is oceanfront! So sorry you had to experience one of our elevators acting up. I can insure you that it was fixed as soon as possible! We hope to see you back in the future! Have a great day!!

"I stayed here"

3
05/06/2016

If you expect to eat breakfast in the hotel watch out for the attendant, she will run you over tell you to get out of the way. Also, make sure when you get the room that you get the room you want-oceanview is leaning over a deck and squinting to see the ocean, oceanfront actually sits on the beachfront. Beware...

BestWesternAGM, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for taking the time to write us a review!! Yes, we do have 2 sides to our hotel: Ocean-view (partial view) and Ocean-front (directly facing the ocean). So sorry this was miscommunicated during your booking. Please feel free to book direct with us in the future to avoid any confusion and hassle during your vacation. Our phone is (386) 672-6711. Have a great day!

"high school graduation"

5
03/06/2016

came from Knoxville,Iowa for our grandaughters graduation stayed for seven days the view was amazing the hotel clean and room was very nice didn't want to leave. the staff could not have been any nicer,very friendly always smiling had a wonderful time would give it an A+

"2016 National Drill Competition"

4
01/06/2016

We traveled from Shreveport, Louisiana to compete in the 2016 National Drill Competition in Daytona, Florida. We stayed 4 days and 4 nights. Great service from the staff and in an awesome location. We had a room on the 7th floor and the view of the ocean was simply amazing.

"Nice oceanfront!"

4
31/05/2016

Stayed here as part of a timeshare promotion (different place). Had an ocean-facing room with an amazing view on 7th floor. Kitchenette, clean, friendly staff. The bath/toilet room a little small and if traveling with friends, no real privacy (open vanity area and that bathroom is small). The lounge chairs by pool aren't padded, but not a big deal since it's easy to see that they're clean. Nice fire pit. Easy access to beach. Pool towels had to be obtained at desk instead of by pool. (Not a major inconvenience). Overall...we liked our stay. Would stay here again for sure.

"Quick trip to Ormond beach"

4
25/05/2016

We stayed at that hotel for a few days we had a great service from everyone. The front counter staff polite and professional. The cleaning team were amazing, professional and polite kudos to your team. We had a kitchenette we love that we had a great view of the water. It was clean, quiet and peaceful. The hotel is old but well maintained and good price.

"bad experience"

2
23/05/2016

I have stayed at this motel several times but over the past couple of years it has declined. Ocean front is more like Ocean view and Ocean view is more like Ocean peak. Rooms smelled some staff members where not friendly, no microwave in ocean view rooms or lobby. Just really fell down hill the last couple of years.

"Nice Hotel just old"

3
23/05/2016

The room was nice just the furniture was old and needed updated. The view of the beach and ocean from our room was great. The pool is wonderful and I enjoyed it very much. We enjoyed our stay at this hotel. We will be back to stay at this hotel again - would like to stay on the ocean side next time to watch the sun come up. Thanks for the upgrade when we arrived it was worth the wait.

"Great Value Right on the Beach"

4
22/05/2016

For a quick gateway, the Best Western in Ormond Beach is quite a nice break. It isn't fancy, but it is right on the beach, and the location is convenient to both the A1A and the causeway to the mainland. It is close enough to Daytona and yet far away--family quiet beach is at the door. We have only been here a couple of days at a time--if you are staying longer, you might want more room than a hotel room. But for a long weekend at the beach, we have always been quite pleased.

"Probably should've gone with the other hotel....."

2
17/05/2016

This isn't a 3-star hotel. The room décor is extremely dark and dated and it was somewhat dirty. 1. Kenny at check-in didn't smile at all and couldn't get rid of me soon enough even though no one else was in line. Although most the other staff members were nice and accommodating. 2. We were given a parking pass yet there wasn't any parking and I had to park across the street. Why give parking passes and make me write down my license number if you're not going to monitor the parking and start towing cars? This was extremely annoying and inconvenient. 3. Our first morning, around 9:00a, a maid started arguing with a guest very close to our room (we were near the elevator) and even after the guest left and the argument was over, the one maid keep talking, very loudly, to the other maid about it for about 15 more minutes. Highly unprofessional and disturbing.

"Great Stay!"

5
16/05/2016

My family and I had a wonderful stay at the Castillo del Sol. It was clean, and the location was superb! Friendly staff, too! It looks like all rooms have a view of the ocean, and the pool is right next to the beach, so you can swim and enjoy the ocean at the same time. We enjoyed our stay very much.

"Good for night over if you ok with "JUST OK""

3
15/05/2016

Just another median hotel that will offer to you the following: dirty surroundings such as hallways, elevator, breakfast room and lobby - no free coffee in the evening - no parking in late night and no solution - old hotel that was remodeled, pure craftsmanship - rooms' door are not really safe with a bad lock, - and many other issues. The room was acceptable and clean in limits. If you are looking for just OK and don't want to pay more than $90, this is your place.

"Not super family friendly "

3
09/05/2016

The hotel was a great price and the rooms were clean. I was on the 6th floor at the side and the view wasn't much but I did get a sliver of ocean. The gentleman I checked in with wasn't helpful. I was balancing two toddlers and a lot of items and there was no offer to help. Had to give them the plates on my car and run outside with two small kids while holding up a line. The balcony is scary and I would not recommend it for small children, my daughter could easily slip through the balcony rails if I didn't constantly watch her. I played it safe and didn't go outside but same goes for the rails in front of the room. They had no extra pillows or no pack and plays available- not super family friendly if you have small kids. The facility was old but clean. One elevator was broken so it took a long time to call. All in all its a great price but I wouldn't go back with small kids

"Nice Place For a Good Value"

4
08/05/2016

The hotel is comfortable and a good value. The staff is very pleasant and helpful. The ocean view is great and the location puts you very close to all the Daytona attractions with out the crowds, We did see a cockroach and some bugs in our room that I reported to the management. It was not big deal and we only saw them once. Breakfast was a standard offering for a free buffet.

"National Drill Competition"

5
06/05/2016

Beach front location with an awesome view. We could tell it was an older hotel but it was well kept. 7th floor room made for a beautiful view of the beach and morning sunrise. There are plenty of quality restaurants in walking distance and gift shops to purchase souvenirs.

"Great Girls Weekend"

4
03/05/2016

My best friend and I were there recently for a long weekend. This was our second time at this hotel. We really noticed a difference in the staff. Every single staff member: front desk, housekeepers, maintenance, etc.; were all so pleasant and friendly- every single one spoke to each guest with a "good morning" or "good afternoon" - it was so welcoming! The room was clean, the bed was comfortable and the free breakfast and wifi was great! For a modestly priced hotel it can not be beat! Will definitely be back!

"Spring get a way"

5
01/05/2016

We always stay at this Best Western Hotel in the spring and in the fall. We noticed since last November when we stayed here that there have been a lot of improvements made. The staff is trying very hard to keep the beach front hotel in good shape which must be a daunting task. It looked spruced up from our last visit and it appeared that there was more maintenance people around the property. It's not a fancy hotel but it's clean and you can't beat the location. Love it here! The only recommendation I would like to make is that they install lighting on the deck near the pool. After the sun goes down it's dark out there and quite dangerous in my opinion. It takes a flashlight to find your way around.

"Old but well kept"

4
28/04/2016

This was an old but well kept hotel right on the beach. We had a full suite room and were comfortable. It was clean and the bed was comfortable. The staff were very accommodating. The best part was the balcony overlooking the beach and the ocean. I would recommend this hotel.

"Awesome Value"

5
28/04/2016

This motel and staff was awesome. I will definitely come back on my next stay at Ormond. You can't get a better value then this motel (including breakfast). Very comfortable and family friendly. Staff was great. Room was very clean.

"Very nice beach hotel"

5
23/04/2016

Found a room at last minute by walking in. Was provided with a very clean, modern room with an enormous space. The hotel was very clean, the breakfast was nice and the staff helpful. All this, and on the beach. Thank you very much!

"pleasure trip"

4
22/04/2016

the hotel was convenient and close to restaurants. they had a good breakfast with sausage eggs toast and muffins. I did not use the pool because of the weather but it would have been nice if it were heated. the beds were very comfortable

"Good"

3
21/04/2016

Hotel room was clean and beds were comfortable. The hotel was beach front and had a hose to wash sand off you as well. However, they were completely full and had not enough parking and their overflow parking was 2 blocks away from the hotel without a shuttle or bus to take you back to the hotel. Some of the staff was not very friendly. It was not the worse hotel i have ever stayed at but it was not the best either. If you want a decent hotel for cheap this is a good one.

"The absolute best motel and staff"

5
18/04/2016

Prior to checking-in to this motel, I had a notion that it was going to be another typical run down motel. Wow!!! Was I ever wrong!!!! I was greeted initially by Misty. I showed her my confirmation and told her I hoped I was getting the full ocean view from my room when she informed me that I had chosen the wrong room. She quickly allowed me to change my room to the Ocean Front. The views were wonderful. We stayed on the 6th floor and had a kitchenette in our room. Everything was clean and the room had that clean smell too. Nothing was out of order. The next morning, I had some issues and notified the front desk. A few minutes later, Vinny showed up at our door and quickly resolved our problems. I tried to tip him but he wouldn't accept it. He said it was his job. Way to go Vinny! That shows character and is rare to find these days. I just wish all motels had a Vinny on their staff. Misty was the delight of our trip. She had these gleaming eyes and brilliant smile. She was always helpful and made our stay there all the more wonderful. The breakfast was great too. Eggs, Sausage, Waffles, Cereal, Fruit, Coffee, etc. The staff member that served breakfast was another great person to get to know. I didn't find out her name but should have. She was friendly and kept the breakfast hot and plentiful. Thanks to everyone at this motel. The staff here is one-of-a-kind and other motels need to model their staff after the staff here. I'll definitely return. And I hope others will come here too. Thanks everyone!

"Value Family Location"

4
16/04/2016

Visited with daughter and two grandchildren, ages 6 and 4. The location of the Best Western is an easy drive from Orlando International Airport. We stayed on the 7th floor with an ocean view room and had a wonderful view of the ocean. We actually kept the balcony door open in the evening and enjoyed the sounds and scents of the ocean. Hotel is older and nothing fancy, but clean and the staff knowledgeable and helpful.

"MISTY AND JORDAN - BEST HOSTS EVER...!!!"

5
16/04/2016

This is your usual BW – on steroids – with 135 rooms, right on the sand and only a few miles drive down the boulevard to the chaos of Daytona Beach. Go to Daytona, take it all in until you're exhausted and then return to the tranquility of this well-run BW. The pool is enormous, with plenty of chaise lounges so close to the ocean you can hear the waves crash. The King Suite is awesome, featuring 2 balconies and a kitchen, along with whirlpool tub in a separate room. Bedroom has a door, too, so someone can sleep in while the others prowl the massive living room. Hosts Misty and Jordan keep the place humming with precision, as this BW is often sold out. Book early and get ready to enjoy!

"Great Mini Vacatioon"

5
16/04/2016

Just needed a little get away by the beach to relax and regroup. This was the place to do it. We enjoyed the beach view from our room and balcony and walks on the beach. Several restaurants close by and even a Moose Lodge not far away (which is always a plus). I would most certainly recommend this hotel and will be back.

"3 night get away"

4
15/04/2016

This property was a great oceanfront room, waves, sun and views were gorgeous. the pool was clean and refreshing. Room was clean and functional, breakfast was extra good being included. Beach was uncrowded and being out of the main stay area we were very satisfied.

"Beware Beware Beware"

1
09/04/2016

We are staying here for a baseball tournament, as this was supposed to be one of the tournament hotels. This can be best described as a rundown motel which is understaffed, worn & dirty! Our room has torn carpet, a moldy shower & see the photo for the hole in the ceiling covered up with a styrofoam plate and towel as a patch??? We will be contacting corporate, this is a Huge disappointment! The lobby was full of angry customers who were not able to check in their rooms by the guaranteed 3pm check in time. The pictures online are very deceiving and this is not up to the levels of other best westerns that we have stayed at in the past. More photos coming.

"Beware of Spinnaker Offers"

2
07/04/2016

My sister purchased a Spannaker vacation package for the Royal Floridan, but to our surprise upon arrival, we were sent to the Best Western. SNAP, they got us! Although we had an oceanfront room, the hotel visit was not up to standard in that (1) the room was never cleaned the 4 nights we were there; (2) the fridge stopped working on the second night of our stay and we had to throw away our food, with no apologies from the front desk; (3) there was a board under the mattress on one of the beds -- I guess to keep the bed from sagging; (4) the towels and wash clothes were thin, worn, and of a poor quality as were the pool towels; and (5) the bathroom was so small that you could not turn around in it and was very dated. With the room never being cleaned and the spoiled contents from the fridge along with our other trash left a stinch in the room. When we called the front desk about replenishing the towels and cleaning the room, they were very unconcerned. My sister would have to go to the front desk for towels each day (maybe the hotel staff were the ones on spring break). The breakfast that was included was doable, with the waffle maker and the "pieces" of bacon being the highlight (although I do not eat pork). The eggs served were not real eggs, but you could make yourself happy with coffee, yogurt or cereal. Thanks a lot, Spinnaker, for the bait and switch.

"Needs work on doors and windows"

5
02/04/2016

Enjoyed our visit at this Motel. There were 3 of us and we have no complaints. We tried to extend our stay one more night but the Motel was fully booked. The breakfast was very good also plenty of free parking some under cover. All the staff we met were very friendly. We would not hesitate to stay here again

"Spring Break week"

4
01/04/2016

Overall, the hotel was everything that I expected. The breakfast was great with a wide selection and warm food. The room was perfect, with the kitchenette and the balcony. The housekeeping did a great job with cleaning the room every day during our 3 night stay. The issue that I had was with the check-in - had to wait over 30 minutes due to the computer system being down. Staff at front desk weren't very pleasant.

"Spring Break 2016"

4
31/03/2016

Great place to stay for the price and location. Our room had a partial ocean view, we were on the north side of the building. It's an older hotel but we found it to be clean and comfortable. Hotels in this area for spring break are very expensive so unless you are going to spend upwards of $200 per night this type of hotel is very common. It is right along the highway and you do hear road noise but we expected that and it didn't keep us awake. Safe location, great breakfast with hot and cold items. Walk right onto the beach. Pool was not heated and was a little too cold for our liking, but we came for the beach so it wasn't important to us. Lots of places to eat within a 5 min drive. We would stay here again.

"good old fashioned hotel, great location"

4
30/03/2016

use this hotel when visiting Ormond Beach, FL--good old fashioned hotel, great view, located on the Atlantic Ocean on AIA. perfect if also visiting Daytona Beach, lots of restaurants nearby, a Starbucks that opens before 6 am, IHOP across the street and other good restaurants nearby.

"Spring break accommodations"

3
26/03/2016

We stayed here for part of our Florida vacation. Having no idea what the property was like, we booked a king room "with a balcony". At check in, we discovered that it was in fact a king room, but with an adjoining room and an exceptionally loud couple in the next room. In addition, yes it had a balcony but our view was of the garbage bins below. This could have been a big problem for us however, the front desk staff were very accommodating, upgrading us to an ocean view with a balcony after our first night (spring break and the hotel was totally booked). The breakfast included with the price of the room left much to be desired, and the breakfast room was crowded and noisy so we didn't avail ourselves. The property is pretty run down, but our room was clean. While standing on our balcony, we were able to watch a rocket launch from Cape Canaveral on our last night there! Beware of Room 221!! :-(

"Better than expected!"

5
23/03/2016

From check-in to check-out, this hotel far exceeded my expectations. I booked through the Best Western website (lowest prices/larger selection). They were ready for us when we arrived just before 4pm (check-in starts at 3:30). After reading other reviews, I was a little worried about the quality of our room, but the room was perfect. Ocean front was definitely worth the extra $10/night. The view was fantastic. Lots of space to spread out. It was just my daughter and I but a family of 4 would be very comfortable. We did not use the kitchenette but there was a sink, refrigerator with freezer, 2 burner stove, microwave, and pots/pans and dishes. If you are traveling on a budget, there is plenty of room to cook a meal and sit down as a family at the table (4 chairs) to eat. There were a variety of restaurants within walking distance including an IHOP directly across the street. We chose to walk North along the beach to Granada where there were a variety of restaurants and shops. We stayed for 4 days and I never had to get in the car. All of our meals were just a 10 minute stroll along the water away. So relaxing. Helpful staff. We will definitely return.

"Spring Break Visit"

2
23/03/2016

We have stayed he before and it was great. First they say that they have kitchens but they are going to be removing what they have so there is nothing in them. The coffee maker is a one cup serving and they took all the pots, pans and utensils out and the full size refrigerator in our room was replace with a very small one. There was only three towels in the room so we got one from the front desk. Everyday we would hang them up and they take them and only leave three for a room with four. They never made the bed or vacuum the room the four days we were there. She just came in and replace the towels. Also the key card would lose the code and they would complain about having to recode it.

"Will not be coming back"

2
23/03/2016

I ended up staying here for a timeshare presentation pkg I had bought. We arrived early and asked the front desk where do I go to register they sent me to one place then that place sent me to somewhere else.Did I mention I do not drive.All was within walking distance thank god.After all the headache i checked in with our front desk service was horrible they did not know anything about what was around there for food or how to get there,nor did they tell me anything about the hotel it self. I had to ask housekeeping about the laundry and other things about the hotel, call about ice,figure out how to get to the pool.All in all horrible customer service.our housekeeper was great she knew more than front desk coutos to her.The only good thing is our balcony overlooked the beach.The free breakfast was okay they had decent variety of things to choose from.Will not be staying here again.

"Came for bike week"

4
21/03/2016

Came for bike week. No trailer parking had to pay $20 a day off site. Rooms were a little run down. Good thing as in between Main st and bars on Us 1 . Pool had a handicap lift. Also had covered parking. My room was smaller then others and had no kitchen

"Nice Stay!"

4
19/03/2016

I think we booked one of the last rooms available, so I wasn't sure what to expect. It was bike week, which we didn't expect but was ok. Hotel was in good location. We had a partial view of the ocean -- but also overlooked parking. From the exterior, it looked a bit rough. But the room was nicely appointed. We had a fridge. Nice amenities - nice bathroom and vanity area. Beds were comfortable. We had chairs on patio, so we could sit out and see the shores; it wasn't the cleanest - but hey, you're on the beach -- there ARE seagulls and pigeons !! One odd thing: a tiny frosted window in the shower? Whaaaat? Why? Not sure - but assuming from early days, prior to upgrades and remodels. Service was great. Breakfast was very nice. Parking was a tiny bit challenging, but it that was largely due to bike week. My only complaint was the pool was NOT heated. It was so cold, and the seagulls were happier swimming than any human being. But the ocean is right there and made for lovely sunrises.

"Bike week fib"

2
11/03/2016

Have to say was very disappointed with this place. Booked it because was going for bike week and they have trailer parking a heated pool a kitchen in the room plus a bar and restaurant. ALL LIES. First no trailer parking for bike week. Have to go and find a place to park it and pay for it additionally. Heated pool they stopped fixing, kitchen in room but no pots or pans, house keeping told me they have been slowly removing it all over last six months. No bar or restaurant but they do feed you a so called breakfast every morning. That's why they want you to pay first, because if you knew it beforehand you probablyfind a place that tells the truth.

"Not What She Used To Be !"

3
09/03/2016

We have stayed here in the past and found it to be a nice little get-away on the beach. Things have changed since our last stop. I don't know if it has new ownership or is just aging but it has gone down a few pegs. The bright smiles and "good mornings" were missing. The staff weren't rude or anything like that but something had changed. The carpet in the room was not very clean, we had no silverware and only two dishes, four mugs and a few pans in our ocean front room with kitchen. In-room safe is a nice touch and newer TV but not much HD content. We did kill a few big bugs in the room. On the other hand, the breakfast was enjoyable each morning, sun rises and the beach were great ! I'm not sure if we will come back here again but maybe we just hit a bad week.

"Rooms"

2
05/03/2016

I booked on Expedia and called the hotel and asked if my room would be ocean front and was told yes so I paid a $300.00 deposit to hold that room upon my check in I was placed on the second floor over looking the dumpster and driveway to the under ground parking . I was told that Sunday I possible would be moved to that room my check in was Fri and check out on Tuesday

"This hotel has management issues."

2
04/03/2016

When I booked our room a couple of weeks in advance for Feb 11th-13th I requested early check-in. We arrived at about 2:30 PM and normal check-in time is at 3:00. We were told that the room wouldn't be ready until 3:00 which was no problem. We would wait in the lobby with a couple of other parties. As time went on there were at least 7 parties waiting for rooms. The first desk clerk we spoke with told us it would be, “… just a few more minutes.” as she left for the day at 3:00. Angel, her replacement, was very friendly and did her best to soothe the upset customers who were unable to get their room keys. She explained to each that the rooms needed to be checked and that the person doing that would bring down a list of rooms available. Well, the first waiting party to get keys got them at 4:02. We got ours at 4:20, 10 minutes shy of a 2-hour wait. One couple left after sharing some choice words with the clerk. This was on a Thursday of a cold week with nothing going on so they weren't right out straight, far from it. The parking lot was only about half full. I place the blame for this check-in nightmare on management. It is not the fault of housekeeping if they are under staffed or do not have the time to clean the rooms by check in time; this is on management. Why doesn't the person checking the rooms call or radio them in individually; why does she, “…bring down a list?” Seemingly, all rooms became available at 4:00 when what appeared to be some of the house keeping staff left for the day. What kind of system is that? It is not the desk clerk's fault if she has to answer the phone and service callers while at the same time trying to calm irate customers and answer their questions. This is management's fault for not having 2 people on the desk at especially busy times like 3:00 PM. Instead, management allows one desk clerk to leave at 3:00, one of the busiest times of the day. Where's the logic in that? So for a hotel of this size, there is only one person on the desk at check-in time (or much later). I read in the reviews that the hotel is under new management. If that is true, it might have gone from bad to worse. While this was the worst check-in experience my wife and I have ever had (45-60 stays/yr), the second worse was at this same hotel last year when the same thing happened but our lobby wait was only about 45 minutes. At that time the hotel was very busy with every parking space taken so I wrote it off. For pros and cons of other hotel aspects, read the reviews. It's all there. And nearly all are directly traced to management. We stay regularly in a very similar Best Western in North Myrtle Beach. It's right on the beach, and dated also, but we never have any problems there; management is on top of everything. The problems at the Castillo Del Sol could be fixed, but I will never know if that happens. If you plan to stay here I recommend you arrive well after 3:00 and forget about an early check-in.

"Price is right"

4
03/03/2016

Average hotel and amenities: decent breakfast, Ok parking, pleasant enough room, beds and shower acceptable. The weather didn't permit using the pool or walking the beach, but access looked good. Great price, however.

"Excellent and enjoyable"

5
03/03/2016

Had great view of the ocean and great breakfast. Room was clean and very presentable with coffee and clean dishes. Short of wine glasses ( only two) Enjoyed the sound of the waves with th door open to the ocean.

"Get away"

5
29/02/2016

This is a great spot. On the beach, nice rooms, and friendly staff. Stayed before. Big breakfast and no issues service. All in all a great stay for families or couples. We'll be back next time in the area.

"Not the best"

2
28/02/2016

When we arrived here we had issues parking due to a family playing football in the carpark, not a good start. Check in was fine but not overly friendly. The lifts to the rooms are up a couple of stairs when going to them from the reception area which is not very convenient. The corridor leading to the lift smelt of terrible. The room was clean but had a very strange musty odour. The location on the beach is nice and there is an excellent restaurant called Stonewood right across the street. The area is very nice but if I wanted to stay in the area again I would probably try to find a better hotel.

"Vacation"

3
21/02/2016

This hotel was OK for the price and had a nice beach. How ever I will spend a few dollars more next time and up grade to a nice hotel.The beds were not very comfy and the pillows need to up dated. The hotel over all was clean and the breakfast was every good. Staff was friendly and helpful, but this hotel as a hole could really use a make over.

"Always happy to go back"

5
20/02/2016

We are returning customers, so we have a favorable opinion. I have to admit that the Hotel is not new and a little outdated in some areas. But if you consider the location (right on the beach) and the price they charge for their rooms (we had an Ocean Front Room with a kitchen and a balcony) you can't find any better place. The staff was friendly and the room was clean. The complimentary breakfast was well appreciated and also the great service from the employee in charge. Unfortunately the pool was not heated, but the pool area was kept super clean and the pool itself was vacuumed every morning. I read comments that the chairs on the balcony were dirty. They are stained with the time. That's what happens with white plastic chairs after a few years. Eventually they should change the color when they change them. There is some constant maintenance going on and it is not disturbing. It's even a good sign. Painting, carpet cleaning, improvement in the inside parking etc. The only thing that was disappointing was that the kitchen was not supplied as it used to be (ie. pots & pans, utensils and other basic kitchen commodities). We had to ask a couple of times to get what we needed, but the problems was solved in the first days of our stay. I also have to mention that we had a rental car, but we also took a Votran Transit one week pass. It only costs $6.50 for a weekly senior pass. We used it and the bus stop was right in front of the Hotel. You only have to get comfortable with the bus schedules and there you go. The service is good and the drivers are accomodating in telling you where to get off or make a connection. It was a pleasant experience and useful in certain occasions. To summarize, I will admit that we had a great time and we are looking forward to go back, perhaps even longer next time.

"Always a good stay"

4
18/02/2016

We stay at this resort multiple times a year. This is our getaway from the day to day the staff are friendly and can't be beat. Its located right by Hwy 40 so plenty of shopping and Restaurants. The pool is great and the beach is more pleasurable here. Less Crowded.

"Staying at the Hotel Castillo Del Sol"

5
18/02/2016

We enjoyed our stay at the hotel. When we wanted to stay an extra night the desk clerks worked it out even though they were quite full on that day. The beds were excellent, my wife has a bad back and she was very happy with the beds. Also the breakfast was very good.

"Desk Clerk Ofensive and Rude"

1
17/02/2016

Stay away from this place Many great places to stay other than this one We were treated poorly at check in by the desk clerk Room smelled of dirty laundry Football game going on in parking lot Many cars hit by football Breakfast was good

"Most disappointed"

1
17/02/2016

Previously this hotel had been great, however, due to some management changes we were very disappointed with our last trip. The staff could have cared less if we were happy or not and made no attempt to correct any of the complaints we had.

"Great location"

3
15/02/2016

We stayed one night. This is an older Best Western motel- but is well kept, clean and comfortable. Reception staff were helpful and friendly and efficient. Breakfast was perfectly adequate but did not have as wide a range as other BWs. Located right on the beach and near to facilities. All rooms seemed to have a sea view. There was a slight odour throughout, nothing to worry about, possibly due to the age of the building or its location- we didn't notice it after a while. Access is not the best for anyone with mobility problems.

"Seems like it used to be a nice hotel"

2
15/02/2016

This Best Western did not live up to my expectation for Best Westerns. The hotel staff was not rude, but nor were they particularly friendly. The building seemed like it used to be quite nice, but that it has not been kept up very well.

"The beach is why you would stay here."

3
13/02/2016

We came here as guests to do a day visit. While this is an older place they keep things as fresh as possible. The front desk staff were very friendly and helpful; but spme of the cleaning staff need to be reminded about common courtesies or manners. The customer is why you have a job; not someone in your way. Our friends said the breakfast was ok; but their eggs were not good? Anyway if you have a room over looking the ocean and beach, all the other issues are not important!

"Unbelievable view. Couple negatives"

4
09/02/2016

Let me start by saying the view from my room (409) oceanfront balcony was absolutely stunning. The room was clean and the everything in the room worked fine. There was a blue ray player I did not use but could be a good added feature if you have little ones. Beds were comfy and plenty of room to move around. Now to the few negatives. When I booked the room I called the hotel directly and said I wanted to make sure I got an ocean front room. The person told me that it wouldn't be a problem cause those rooms are first come first served but the hotel was very under booked so the chances of one not being available are very slim. So I booked the room through her. When I arrived the gentleman checking me in stated I was being given a ocean view room. I asked why I wasn't getting a oceanfront room and he said when booking through Priceline.com there were no guarantees. I told him I had booked through the hotel and he "double checked" and said "oh I see that now" and gave me room 409 which is oceanfront. I mention this as a warning if you book through other than the hotel you may be out of luck because the hotel seemed to me to be maybe 50% full. I say that cause in the 3 nights I stayed only one other time did I see another person on balcony. Also as nice as the view of the ocean is from the balcony there is no privacy (see picture of other balconies from my balcony). Now to the breakfast. The Belgium waffle maker was great. There was some fruit and breads and cereals, all this was fine. The eggs were un edible and the ham and sausage was not very good either. The OJ tasted like chemicals coffee was ok and hot and everything was laid out in a manner that even when the the place was full of people there wasn't much wait to get your items. So if you are looking for a room with a view for a good price this is your place. Just make sure they don't try and do a double switch on you like they tried to do to me.

"Wonderful"

4
06/02/2016

We got an awesome rate using the coupon book even let us have 2 nights at that price we were ocean view beds were great, place was clean fan in the bathroom was noisy and the water was not very hot, but it had a kitchen area and every room had a balcony. Breakfast was good all in all a great deal for the price.

"bad customer service"

3
04/02/2016

I start with pros. Neighborhood and beach was really nice and the quality of room was ok. However, it was not as clean as I expected specially bathroom and towels. In the kitchenette the only thing you have is a sink! My main issue was with their customer service. I booked this hotel online and paid the full charge. But they charged me again after I checked out. I called them twice to be able to follow up this problem with them. First they denied the charge!! then they accepted and promised to pull it out! But they did not! long story short, I had to contact my bank to solve this issue. CARELESS customer service!

"Visiting my sons and metal detecting on the beaches...."

4
03/02/2016

Luckily, I was able to get a very good rate online; beachfront and very close to where my sons live. I arrived before 10 AM, and my room was ready for me, so I was able to check in early! On its face, the hotel looks dated from the outside, and the room, while very comfortable, could use a freshening. There was no microwave but it did have a mini-fridge. The staff was very friendly, even calling my room 15 minutes after I'd unpacked to ensure I was satisfied. The only alarming issue was at check-in, when I was told I'd be pre-billed $5/day for 'incidentals', whatever those may be. The beds were comfortable, the room was clean and, overall, I had a good experience....apart from not finding any jewelry on the beach with my metal detector.

"BAD EXPERIENCE TOO EXPENSIVE FOR POOR QUALITY"

1
01/02/2016

Not clean, very unorganized, staff not very helpful, very very expensive for a very very poor quality..... I do not recommend this hotel for staying at all..... Elevators very dirty, the exterior of the hotel not good.... The hotel do not have enough parking for all the guests... it was a nightmare to stay in that hotel. My kids did not enjoy at all....

"Affordable Beachfront Hotel"

5
30/01/2016

Loved the location of this hotel. It has a pool and access to the beach. Hotel provides beach chairs in good weather. We were there when it was too windy and cool to swim in the ocean or use the beach chairs but we had great walks on the beach both evening and morning. Excellent value for location. Clean.

"SOME PROS, SOME CONS"

3
30/01/2016

The locatioin was excellent as it is right on the beach. Good parking. Hotel looks like it has seen better days and could use a renovation. Our room overlooked the beach and was very relaxing. However, the clock radio, one wall lamp and the microwave clock did not work. Room was comfortable but appeared dated.

"Hotel nightmare"

1
29/01/2016

This hotel could be on hotel nightmares. The rooms are disgusting. They are not clean. There are cockroaches. We moved to 3 rooms and had to stick with the last one because there were no more hotels for 45 miles. Oh and the doors are all outside. Yuck.

"Great view and value"

5
29/01/2016

Stayed on 7th floor over looking the beach and could hear the surf. Large room with full kitchen. Could have stayed a week. January prices were fantastic around $80 a night. Good value when you have a frig and stove to use. Beautiful pool and fire pit. Easy access to the beach walk. Would come back again.

"Stay here !"

5
25/01/2016

Great location, excellent view of the ocean, exceptional value, good quality and quantity breakfast with nice presentation. Easy access to shopping, restaurants, beach and any other sites along the A1A route. Would recommend this place if you are in the area

"Great place for a weekend escapade!"

5
25/01/2016

If you enjoy the beach and love nice invigorating morning walks by yourself or your better half, beautiful sunrises from your bed with the sound of the sea as background music, or if you don't want to leave your room and feel like cooking for your significant other or feel like for a romantic candlelight dinner with an awesome spectacle as a backdrop... do I need so say more or do you get the picture? Choose the right season of the year and you will find out what I am trying to say.

"Ormond Beach, FL"

3
20/01/2016

This hotel is clean. The view from the oceanfront room was spectacular. The room has it's own balcony with 2 chairs. The room was equipped with a 2 burner stove, fridge, microwave, toaster, coffee maker. Bathroom was clean. The bed was comfortable and the heater was quiet. Not too many restaurants nearby. I saw a Burger King and a Pizza place. I probably missed some others on the drive in.

"Great place"

5
19/01/2016

Easy to find. Lots of parking. Variety of places to eat across the street. Friendly staff, helpful. Cleaning personnel are very hardworking,conscientious. Our room is clean quiet on the ocean. The heating, cooling unit works great. Small kitchen area, no utensils. No oven, but stovetop,microwave,coffeemaker,large fridge. Good tv. Breakfast included eggs, ham, waffles,fresh fruit,oatmeal packages, breakfast included with rental. Pool by ocean. No fitness area. Balcony. Beautiful beach.

"Beautiful room with a great view"

4
17/01/2016

The room was a beautiful, large, accessible room with furniture that really works for the traveler! Balcony with ocean/beach and street views. Bath all one room, but sink area separated by a wall. Nice shower but water was too hot - we had trouble cooling it down enough to use it. Plastic patio chairs were filthy - we used wet toilet paper and a bath towel to clean them enough to be usable. Breakfast room was very large but laid out VERY poorly - no flow, and everyone was bunched up. Coffee and juice were at the END of the counter, against a wall. Food OK, but nothing different or stood out. Any kind of food you want within two miles, some within walking distance. Entry side extremely noisy from the street.

"Less than expected"

2
15/01/2016

The name Best Western is nationally known, not to be a high-end hotel but assumed it would be adequate to spend a few nights. My husband booked it without me reviewing. And I didn't bother to check any reviews as this was going to be our second trip in two weeks and I planned the other. On our arrival I waited in the rental car while my husband checked in. The building was older, but the exterior appeared to be maintained. It was a different story after walking into the lobby. The carpet was worn well past its usefulness as well as dirty! The dirt continued into the elevator. I was still hoping the room would be better. Once we arrived to our room the door showed signs of a break-in. This really concerned me. Once in the room, it showed signs of wear and tear. Carpet dirty and worn. There was a balcony and the view was very nice. However it was marred by the rust of the railings and the two filthy plastic chairs. I could barely tell they were white. I don't think they were weathered just neglected. The room was equipped with a refrigerator and microwave. The setup was apparently for traveling families. The bathroom contained a tub and toilet. The sink was on the outside of the bathroom. I brought bleach wipes and cleaned the tub and toilet. They looked dirty and from the looks of everything else I did not trust the house keepings idea of clean. The stay came with free breakfast. The first morning I went down to get a piece of fruit, there was none. There was a waffle maker, cereal, yogurt, coffee, juice, bagel, bread for toast… the usual. So since there was no fruit I decided to get some yogurt. However the spoon dispenser was empty. It was super crowded and only one person frantically trying to keep up with servicing everything. So, I decided to give up and wait until I got dressed and went to breakfast. The next day I went down and got coffee it was pretty good and they did have fruit. I didn't have much interaction with the staff, but my husband did. He is the most easy-going person I know and rarely complains, so when he says the person working the front desk Thursday morning was extremely rude I believe him. The place was booked judging from the crowd at the breakfast and the difficulty in finding a parking spot in the evening. So I imagine that it is difficult to close down to make the needed upgrades, but I would never go back to this hotel in the state that it is in. I decided it was only three nights we spent most of the time away from the hotel anyway, so we stayed (in addition we may not have been able to find another hotel). And it was nice to take walks along the beach in the mornings.

"Great Hotel & Location"

5
13/01/2016

Had my doubts at first but once i got checked in those doubts went away. Excellent staff, breakfast, hugh clean rooms with excellent views. Only dislike about the room was not having a microwave and the window in the shshower.But still Defiantly one to add to my "keepers" book..

"Good breakfast, extremely slow reception, front office error cost us $100 extra!!"

3
13/01/2016

Prime example of false adversiting! All rooms are not ocean facing!! Ours faced a rooftop! We went around Christmas, there was only 1 person behind the desk..took us half hour to check in!! Equally long to check out and they charged us $113 extra by mistake, which we figured only after receiving our statement. It took 2 weeks of following up to cancel the charges. The first time around, someone told us the charges would go away but they didn't so we had to keep following through till they did!! Breakfast is good though. And the strip of private beach is good too.

"Ok I have updated this review a bit, and changed my rating to 3 star, Good breakfast!"

3
12/01/2016

Took forever to check in, once in, the room was filthy, pillows are a joke (have to go buy a new one at Bealls) microwave hasn't been cleaned, carpet gross, so much dust everywhere...stay somewhere else. UPDATE: Staff did come in and clean the microwave for us, and they were very pleasant. They do have a very good complimentary breakfast!

"best place in town"

5
12/01/2016

Love this place, been here a few times and will not stay any place else. Views for ocean front rooms are the best. Clean Friendly a nd just what we are looking for for our long weekend trips. keep up the good work!

"The best... Ocean View"

3
12/01/2016

Pros: Hotel is in great location, view from balcony is the BEST, really beautiful and breathtaking. Breakfast and parking include Affordable price Beautiful Pool Rooms needs better cleanliness and more attention to details.Bed is really uncomfortable.

"Traveling thru"

2
10/01/2016

My wife and i stay here at the castillo del sol on our way to and from kissimmee we are snow birds. Usually our stay is ok but this time i am really upset with the condition of our house keeping and the cleanliness of our room. I am not jokeing the carpet is so dirty that it made our bare feet black . I felt like my feet felt stickey so i looked at the bottom of my feet and they were filthy not just brown but black. I talked to the house keeping supervisor and i was told they were going to replace the carpet,well i want to tell you it hasn't been that long that this carped has been replaced, it just hasn't been cleaned,plus on our second day no face towels no hand towels and a dirity comode. It would be hard for me to recomend this hotel to fellow travelers.

"snow get away"

5
08/01/2016

We enjoyed our stay at this hotel. The price was reasonable. The room was clean and odor free. The bed was comfortable. We had a great view of the ocean. I would definitely stay here again and recommend this hotel to others.

"winter fun and soccer showcase in florida 2015"

4
07/01/2016

Great value. This property is slightly dated but clean and well cared for. The location is fabulous - direct access to the beach and close to many restaurants. We traveled for family fun followed by a soccer showcase. Wished our team had stayed at this property.

"Brown feet"

2
07/01/2016

Carpets dirty; our feet were brown within moments of getting out of the shower. Lights burnt out. No plates, bowls, forks, pots/pans, or water glasses in our room; we were told the hotel "normally" charges a $20 fee for this -- I've been going there for years and they most certainly do not "normally" do that, and it was neither disclosed nor offered on the web site.

"Great Location, Needs better Staffing"

3
05/01/2016

I want so bad to give this property a better rating but I just can't. You could never ask for a better location. The beach was wonderful, the outdoor pool large and it had a nice fire pit for night time enjoyment. I was there with our family and our 7 rooms. I originally picked this property because they also had a meeting room for our catered meal one afternoon. The rooms were a nice size and generally clean but not spotless or without missing items, i.e. toilet paper, correct amount of towels etc. It appeared they were short of housekeepers as I heard many complain among themselves about how many rooms they were given. The front desk was always overwhelmed and only had one guest service agent on duty at any given time. The afternoon agent, Angel was working as hard as she could but the line was out the door every afternoon that I was there. She kept her composure and I'll give her plaudits for being able too. The biggest problem everyday was the hotel was out of room towels and pool towels. Wasn't sure if they were just plain short of towels or once again not enough help. The morning clerk, was brand new to the area and the hotel yet left alone each morning and unable to handle the crowds. She was trying very hard to keep up. The hotel had many maintenance issues and the worst for me was that our room door was hard to close. Twice the housekeeping staff left the door open.

"Very nice rooms"

4
03/01/2016

Very nice service and very nice rooms. View of ocean from balcony and the door into our room. Nice size pool. Would be better if heated (January ) not much for vending machines. Office does sell Coke products.

"Good hotel on the beach"

4
02/01/2016

Came as part of time share deal. Was pleasantly pleased. Feels like an older hotel, but was clean and the room quite spacious with two good double beds. Kitchen had only one pot, but there were others in the maintenance room which we did not ask for; plates and cups but no cutlery. Room had small balcony that faced the beach. Room was quiet except for once where neighbouring balcony which is only a meter or two away had loud music, they lowered it shortly afterwards. We would go again.

"Anything worse than a 1?"

1
02/01/2016

This place is DISGUSTING! We were here for New Years Eve. The carpet was sticky, the tub was stained brown, the efficiency lacked cutlery and cups, there was body hair (of the personal nature) on the wall of the bathroom! The Bathroom window had film on it. The whole place GROSS! And of course We were trapped with two children in these conditions since everything sold out for two days! Left early on the 3rd day (even though the night Paid for tonight) and making our way back to virginia. I left feeling itchy. Yucky. Don't go there. If you're stuck- get your hepatitis shots.

"Great hotel"

4
02/01/2016

Nothing bad to say about the place. Angel was very nice. It was packed since there was a soccer team in town. The breakfast bar was full. The apple Juice wasn't the best but it was ok. There were plenty of tables to sit and eat. The room was pretty big also. Very clean and no smell. The beds were nice and neat. I would definitely come back.

"Convenient and on the beach"

4
02/01/2016

This hotel is about 10 minutes from the busier Daytona beach boardwalk. Convenient, at a great price. Staff is welcoming and the hot/cold breakfast is good. Beds aren't too bad and the rooms aren't real large but had everything we needed. Except day after Christmas there was no coffee in the lobby and our rooms coffee maker was missing an important part, but housekeeper in a couple rooms down helped with the part needed. They could remove one of the table with chairs for more room and clean the 2 mirrors not above sink. Second time I've stayed at this hotel, mirrors were needing to be cleaned then too. Loved having our own oceanfront patio near the pool deck. It is so convenient when traveling with a young baby and all the items you bring. Though patio and table/ chairs needed to be power washed. Only real thing that we had an issue with....The doors! Patio doors are VERY hard to open and close, because of the salt water and main door was just as hard to close. If you are trying to be quiet, to not wake a sleeping baby or disturb others you will fail. Lol Beautiful sunrises made up the difference.

"Nice Location, Not so Nice Facility"

3
31/12/2015

The location of this BW is ideal, right on the beach and the price is great. However, as the saying goes, you get what you pay for. My key did not twice, the light over the sink did not work, the beds were lumpy, the balconies offer no privacy, the continental breakfast was sub-par, and the birds took over the pool-EVERY DAY!!! Again, location-wise, it was perfect for day trips to Orlando and St. Augustine, which was the purpose of our trip. Would not stay here again though.

"Angel was perfect."

4
28/12/2015

After someone screwed up our reservation Angel did her best to make a bad situation good. With the lobby full of unhappy people she was upbeat and professional. I will go back because she went above and beyond. This is one great hotel other than that one mishap.

"Not one single thing to complain about"

4
20/12/2015

We booked this room for such an incredibly low rate on a discount site, that I was a little worried about the quality. However, I had noting to be worried about. Like much of Daytona Beach, the property is older, but very well maintained. The rooms have a current feel as they are using the more modern bedding style. Like any beach front property that is not brand new a little rust can be found on metal items like hinges. The towels and sheets, were spotlessly white. The bathroom also was clean, which Is a big deal to me. The mattresses were firm but not hard. I hate the smaller pillows and wish I had brought my own. Those smaller pillows seem to be the industry standard at any price point though. Breakfast was on par with all the other brands that offer a free hot breakfast. The eggs a little bland but nothing the tobacco packets could not fix. The teen and tween liked making the waffles. Unlike most hotels they also had blueberry batter and apple cinnamon batter in addition to fruit toppings. The pool is larger than many and the patio is perfect. A large fire-pit sits where you can see both the pool and the beach. Makes for a relaxing near perfect evening. We would certainly consider staying here next time we are in the area. *****Note**** one precious reviewer stated the pool is heated. It certainly is not, nor do they advertise it to be. Not a complaint, just a heads up. We Floridians found it far too cold to swim, but the Canadians were having a blast.

Joe6711, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for staying with us, hope to see you again...

"Hotel stay"

3
14/12/2015

quality average, could be cleaner. The location was great for what we were going to do. We only stayed one night. We accumulate points for this program and that is why we stayed there. We prefer another brand that was not located in the area.

Joe6711, Manager at BEST WESTERN Castillo Del Sol, responded to this review
We thank you for staying with us on your trip, we are sorry you thought it was not up to your standards, we really do try to keep up with the high volume of guests staying here but sometime its a challenge...

"Could have been cleaner"

3
06/12/2015

It's an older hotel but general appearance was good the room looked nice, but carpeting was dirty, I quickly learned that by walking around without shoes on- my feet were filthy! It's right on the beach and the view from out balcony was wonderful and that was much of what I was looking for.

BWCraigster1, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for your review, we do take pride in offering a clean enjoyable room to every guest, we very sorry your room had a dirty carpet, I did past the information to our maintenance staff for it to be scheduling to be cleaned, we are glad you enjoyed the rest of your stay...

"Honest assessment of Castillo Del Sol*"

3
06/12/2015

The property could use some attention. Paint, deep cleaning, and cleaning of the mold in the bathroom ( grout and window casing). The decor of the room was acceptable. The fridge, micro, cupboards and drawn were wonderful. The cleanliness of the room was not acceptable. Mold in the bathroom shower grout and around the window in the tub area were obvious. The room's molding could use a coat of paint. The housekeepers had not left enough towels, plastic cups, ice bucket liners and TV listings.

"Nice Beach Hotel"

5
04/12/2015

I know I'm off season, rain and wind like its a hurricane, but what a nice place to stay. Yes, it is an older Best Western but they've kept it up and have some nice extras. A power strip next to the bed; why don't they all do this. DVD player, FULL kitchen, check out my pictures. Two nice tables with chairs, and full bathroom sink counter. Yes, carpet is frayed going into the toilet area, and shower head won't adjust off of pulsating, main door has to be tugged to close fully, but that isn't enough to change my rating. Great location on the beach with IHOP and Dunkin Donut within walking distance across the street, love that. Oh yes, when we signed in we asked the desk clerk for a balcony and she gave it to us! Yes, we're out of season but that was sure nice of her. We will becoming back here.

"Gorgeous ocean front balconies"

5
04/12/2015

Glad the hotel we usually stayed at was out of rooms with two beds. Just a block up the street was the gem we didn't know about! Our point level upgraded us to the ocean front rooms and the view was beautiful. The other rooms have ocean view, also nice. Our room was huge with an efficiency we also didn't expect. Great water pressure for a nice shower. The pool looked nice, but it the breeze was too chilly to test it and we spent most of our time at Daytona Int'l Speedway for Turkey Rod Run. Nice lower level garage to park your vehicles in so the salty breeze is blocked. There is even a hose to rinse your vehicle with! We'll be back in the spring.

"Weekend Get Away"

5
02/12/2015

A nice little retreat from home which is only about 30 miles away. Never seem to get to the beach these days so the large, clean room with little kitchenette was a pleasant surprise. Great view of the beach for about $13 more than the going deal. Worth it for the direct view even though we picked a stormy weekend. We'll be back.

"Great Stay - will be stay again"

5
01/12/2015

The two ladies at the front desk were awesome, Tia was one, forgot the other's name. Super helpful, upgraded our room, very pleasant to work with. We have out "go to" place to stay however have wanted to check out this BW, will def stay again.

"Last minute decision to stay..."

5
29/11/2015

While traveling, our family decided to stop and stay the night somewhere close to a beach. I checked on my phone to see local areas and find a decent hotel. After searching several, I found BW CDS, Ormond Beach, FL. I called to see if we could get a room. There were only a few rooms left. We were about 25 minutes away from there, so we checked in when we got there. Wonderful experience! Beautiful, breathtaking view!! The only bad thing, we found a few things in the room that housekeeping had overlooked.

"Great Stay"

5
22/11/2015

The room was clean, nice view, rooms have kitchenette with refrigerators, microwave and stove, located across the street from the IHOP and Dunkin Donuts was a plus. It was affair price to stay here. Would defiantly stay here again.

"Tia was a super big help!"

5
16/11/2015

We didn't actually stay here but I just had to give a shout out. Do to a mix up on my part when booking through Priceline, I got the dates wrong and did not realize until we showed up at the front desk after driving from Tampa. Tia, the girl behind the counter regretfully informed us that they were booked and no rooms available. However, she got on the phone an found us a great deal at a partner property about a mile down the road that turn out to be just what we wanted. Thanks Tia!

"Okay Western...not necessarily "Best""

3
11/11/2015

I had an ocean view room (which is VERY misleading), but the key card did not work, so the nice lady at the desk gave me an ocean front room. I have a handicapped placquard and I parked in a handicapped space. From the lobby, there is no way to get to the elevator without going up steps. Otherwise, I'd have to go back outside and around to get to the elevators. The elevator was HOT!!! NO AIR at all! There were obvious places of "repair" of the walkway above my head. Scary!!! The Room door opened outward - not very classy considering you could knock someone out exiting your room if they passed by on the walk way at the same time. The room was big, had a kitchenette. Bathroom was tiny and had a window that opened to the walk way...OMG!!! The chairs in the room were small. I'm a large person, and I couldn't sit in the chairs with arm rests. The room temperature was FABULOUS!!! Air conditioner was loud, but it sure worked well! The sliding door to the balcony was stuck! I had to man handle it to get it to open! The lady at the front desk was VERY nice. She called to check on me.

"Back again!"

4
10/11/2015

We've stayed at this hotel twice a year, November & April for the past 5 years. We don't think you can beat the location. It's close to the natural beach where no cars or motored vehicles are allowed. We walk to all our favorite restaurants all within 2 miles of the hotel. The thing we did notice during this visit was they appeared to be under staffed. Housekeeping wasn't consistent and the property wasn't as kept up as in previous years. There are only 2 maintenance men from what I could see to take care of the exterior grounds etc. It just wasn't as clean as it used to be. There are so many things that need to be updated and cleaned but overall it's a nice beach front hotel. The concerns and problems I did have I spoke with the manager and he took care of everything that I brought to his attention. Can't complain there! Hopefully when we return in the April there will be some improvements, if not, we'll have to find a different place to stay on Ormond Beach.

Joe6711, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for the great review

"Rooms with a view"

4
05/11/2015

Great value, beachfront room with balcony at business rate. Good onsite amenities, breakfast, underground parking available. Close to everything I needed. Will stay here every time I come to Daytona Beach.

Joe6711, Manager at BEST WESTERN Castillo Del Sol, responded to this review
We are glade you enjoyed your stay

"Okay place"

4
04/11/2015

Stayed here and was okay with the hotel even if it is an older hotel. The position of the hotel is great and even though some of the walkways could do with a power wash the rooms were good and the rooms we were in were clean. Would recommend this hotel to others. Good breakfast available and the front desk staff were very helpful.

Joe6711, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for giving us a try, hope you will come back

"NIce for a beach front room"

4
04/11/2015

Nice place to stay a couple of days at the beach. Room was clean and employees were all nice. Great location. Close to restaurants. Have stayed here before and will stay again! For the price and location you can't go wrong!

Joe6711, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you for the review

"Affordable & Clean"

4
04/11/2015

Room was clean and comfortable. Great location with wonderful ocean view! 10 minutes to heart of Daytona. The staff was very friendly and accommodating. They were knowledgeable about the area and were able to recommend places to eat and activities.

"Excellent Service and View"

4
02/11/2015

I highly recommend this hotel. The building is old but it has been fully remodeled. The service was great. We had booked an ocean view room but they had already upgraded us for free before we arrived to an oceanfront. They allowed us to check in about noon because they were relatively slow. Our room was very big with a kitchenette and full sized refrigerator. The pool is huge and nice. The beach is very narrow, but pretty with good waves. They do not provide chairs for the beach, so bring your own if you want them. The breakfast was large and OK. The waffles and canadian bacon were good, but the eggs were powered and tasted like the box they came in (despite adding salt, pepper, and ketchup to disguise the taste). They also had cereal, bagels, pastries, fruit cups, and yogurt. I would definitely stay there again.

Joe6711, Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you writing a good review...

"Night on the beach"

5
01/11/2015

This hotel was a very pleasant surprise. We have not visited the Daytona area for a long time so we were not sure what to expect. So on Halloween when we checked in to a bargain priced ocean front room with a balcony no less we found it to be....clean and in good condition with a kitchenette no less. The front desk at both check in and check out were first rate, friendly and quick with a smile. Ormond Beach is peaceful compared to Daytona so if you are a party animal it's maybe too quiet for you. But if you want a nice location on the beach side of A1A then try it. We will go back again when we can. Also, the breakfast was darn good. Eggs, ham, waffles, cereal, breads, yogurt, unsweetened applesauce, Dole tropical fruit and more. Like I said...a pleasant surprise at USD 62.00 a night plus tax on a Saturday night.

Joe6711, Manager at BEST WESTERN Castillo Del Sol, responded to this review
We are glad you had a good time..

"Great price. Great location. Average room."

3
31/10/2015

When we arrived bed sheets were wrinkled, hair found in bed, looked like they had not been changed in awhile. Requested new set of sheets. They were brought up and we changed them ourselves. Also on two occasions there were large bugs in the room. We understand this is a beach location and there will be bugs on occasion. Otherwise rooms were okay, it was a great location and a good value for the money.

"Biketoberfest 2015"

5
24/10/2015

We have stayed at this Best Western for the past 6 years. The staff is so very helpful and concerned that your stay is the best. We meet friends from all over the country for this special week and would not stay anywhere else. Thanks to Arlene, Louis, Kenny, Pamela, Patty, Jackie and Crystal for making our stay a great one.

"Clean and inexpensive hotel"

5
24/10/2015

We were pleasantly surprised by the quality of this hotel. We had a view of the ocean from our balcony. The room was clean and spacious. Breakfast was very nice. If we are in the area again we will definitely stay here.

"Very Happy to have found you"

4
19/10/2015

We have been staying at Daytona Beach at least 4 times a year for over 20 years, almost always at the same hotel - Plaza Ocean Club. Last 2 visits there were horrible, dirty, rude uncaring staff, many problems with room and stay. We found your hotel on an exploratory trip to check out our options and were impressed by the staff, the overall comfort and cleanliness of our room, and the beautiful location. Also, that breakfast was offered as part of our stay. We are looking for a place to go as a couple, a place where I can bring my grown grandchildren and affordably stay on the beach as well as to visit as a couple as a romantic getaway. And we come each year to Bike Week and Biketoberfest (the reason for this last stay). I think we have found our next "home." The only improvement was that my partner has a bad back and was not too comfortable with the bed - but I had no problem and was very happy - especially with the cleanliness, and with your wonderful staff. Thanks to all.

"Great hotel, location and staff"

5
18/10/2015

What can we say, everything about the place is lovely. Beautiful/comfortable rooms and a great home base to do all different types of activities, and the beach across the street is gorgeous. The staff is excellent and deliver very personalized service; we enjoyed chatting with Melissa and Travis everyday, and look forward to coming back.

"good hotel for good price"

4
14/10/2015

We had an ocean view room on the 4th floor, with a balcony. It was a large room with kitchen cabinets, a sink and small refrigerator. The room was large and clean, the bathroom was standard. For the price, it was a good room. The pool was basic, there was a nice fire pit for the evening, and plenty of tables and chairs to relax near the pool at night, or have a picnic. Easy parking and beach access, free wi-fi and free breakfast, which was quite crowded but ok.

"good place for the price"

4
13/10/2015

this place was on the beach.. literally.. quiet.. everyone was friendly, and helpful. the room was clean, lobby was clean. staff could tell you how to get to anywhere and knew all the good local restaurants. we didn't have the complimentary breakfast. (late sleepers) but there is an ihop across the street. (total hit with a 6 yr old) overall we would come here again.

"This hotel was one problem after another and dirty!"

1
07/10/2015

I wrote a review on this hotel last summer, but feel I need to write a completely different review of out latest stay. I had booked 2 rooms. One for my 86 year old parents. We arrived at approximately 2:00, but front desk said our rooms weren't ready yet. I had asked for room 410 a few days before and was told I could have it. When I went to inquire when the maids would be finished, I was told it was ready. Went back down to front desk and they informed me that was not my room and somebody else would be arriving later who had already booked that room. So my 86 year old father with bad knees continued to wait. His room was finally ready at approximately 4:00. Or so we thought. The water was running continuously in the bath tub and it was moldy. Both patio doors to the rooms were off track and extremely hard to open. The maintenance mad said we were lucky because they weren't as bad as most. Lucky us! He did nothing. Had a huge day at Disney World planned with grandbabies. The night prior to this our toilet flooded all the way out onto about 6 ft of the carpet to say nothing about the entire bathroom. I called maintenance again. He said no one was there to fix at that time of night. I asked him to please bring up some towels. He sent up 5 towels and allowed me to try to clean up the mess, but it didn't help. Every towel we had was completely drenched and the carpet was still soaked! I found it very difficult to sleep after that with germs all around me. SO our next day at Disney was completely exhausting! To say nothing of not being able to shower before we left. The management gave me a whopping $15 off our $500 bill for our trouble. The plumbing was messed up from day one. The bathrooms were filthy. Next door neighbors chain smoked on the balcony and smoke continuously came to our balcony. I asked management if this was allowed and she said "yes it was" even though we were in a nonsmoking room. To top it all off, my brothers who was staying with my parents had a wedding band come up missing after the maid had been in his room. Don't leave your valuables laying around! Also the coffee was the absolute worst I have ever tasted, and the fake breakfast eggs were gross. DONT STAY HERE!

"Good for the weekend!"

3
06/10/2015

We decided last minute to take a trip to Florida from North Carolina. We booked the Best Western the day of travel. It turned out to be okay. The beds are nice. It was very comfortable. The room was decent, nothing broken or gross, but we did notice some cobb webs on the lamps. We had an oceanfront room with a balcony 6 floors up. The view was amazing and it was very therapeutic to sit on the balcony and watch the ocean. I found the room to be the perfect size for me and my husband. We did kill a large bug in our room on the wall, but its a hotel at the beach, what do you really expect? Only problem we had was they overcharged our credit card $192 which was refunded on our card 2 days later. Overall great long weekend getaway in Ormond Beach & Daytona! We will return to flordia!

"Nice Motel"

4
03/10/2015

My husband and I stayed here for 10 days. Housekeeping was great, breakfast was exceptional. The lady who maintained the area was fantastic...you could tell she was really dedicated to her job. Tia at the front desk was sweet. The only thing I would rate badly in this hotel was the hot water when you would take a shower. Only two times was the water at an acceptable temperature; otherwise, you had to let the water run for at least 10 minutes to reach a warmer temperature. It was kind of odd that you were furnished two small bottles of shampoo but no conditioner or lotion, but that was ok. We paid extra to have an oceanfront room which was really nice, small balcony, but that was ok too. We didn't spend much time out there. Had a great time.

"Best place to stay"

5
03/10/2015

The employees are great, friendly and provide excellent service, you cannot beat the ocean view at moon rise or sunrise, and the breakfast is to die for. If you are not completely happy with your stay at Best Western Castillo Del Sol on Ormond Beach, then you will never be happy with anything in which case you may want to stay home.

"Ordinary hotel"

3
28/09/2015

Cheap hotel right beside Ormond beach, also near drive to the famous Daytona beach. The hotel needs some refreshing, it have old rooms and overall it seem to be overaged hotel. But it is cheap and have free parking, wifi and brekafast so you get what you pay for. Just 1 night stay it was ok for us. We tried Daytona beach which was wonderful. Do not expect newly renovated rooms. But it was clean and it worked for one night. Breakfast was not the best you tried, but as I understand it is common on hotels with free breakfast. Aircon was noisy. We had view over the sea which was nice.

"Misleading Room Accomodations"

3
25/09/2015

Starting with our arrival. Front desk was unmanned for 10 minutes while we were standing there...We could hear people chatting in the back office we called out numerous times but they were chatting so loudly they failed to hear us...No apologies on her part for not being at the desk .We asked the clerk if our room was ocean view and she said it was but "not ocean front" saying there were no open ocean front rooms available, her attitude was rude, and she had no customer service skills....We went to our room and as in a previous guest review, our door would not open and close without slamming it....We went to front desk clerk and she had a maintenance employee come and spray WD40 on the door lock while insisting she had no ocean front rooms and could not change our room, which we never asked her to do.....When it was dusk we went to the "Ocean front" view of the hotel and could see many available rooms where she had insisted that none of these rooms were available... The tub faucet was not working....We went sightseeing the next day, and were gone until 4pm when we returned our room had not been cleaned. I called the front desk and she said the cleaning staff was gone again maintenance delivered fresh towels and took our garbage and dirty towels...I had to go to the front desk and request additional shampoo, soap, coffee and small towels...It was not the responsibility of maintenance to clean our room...In the morning the breakfast was manned by the afternoons front desk clerk no wonder she was weary at 2:30 in the afternoon....No HBO or prime channels available....Not impressed with the hotel and especially with the day staff....