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The Florida Hotel & Conference Center, BW Premier Collection, Orlando

4.5/5  - basé sur 6410 notations.
8001 Orange Blossom Trail, 32809-7654, Orlando, United States - See map
The Florida Hotel & Conference Center, BW Premier Collection - The Florida Hotel & Conference Center, Best Western Premier Collection® The The Florida Hotel & Conference Center, BW Premier Collection is ideally located in the center of Orlando. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Discover Orlando's Most Convenient Hotel! Located in the Florida Mall just minutes from the Orlando International Airport, The Florida Hotel & Conference Center, BW Premier Collection provides the perfect home base for business or leisure. Close to the Orange County Convention Center, Universal Studios® and Walt Disney® World Resort, we are at the center of everything there is to do in Central Florida. Stay with us and immerse yourself in luxury and comfort as our knowledgeable, helpful staff assist you in completing business or enjoying your vacation. Experience our exceptional features that include 511 well-equipped rooms with either a king-size or two queen-size beds. Starbucks®, Cricket's Bar and Marcelo's Bistro are conveniently located in our lobby. We have state-of-the-art meeting, event and convention facilities, friendly service, an exceptional new business center, heated pool and whirlpool as well as day spa services. You can keep your fitness routine regular with our state-of-the-art Life Fitness facility. We are ranked among the top hotels in Orlando by TripAdvisor®. We are connected to The Florida Mall® featuring Macy's®, Dillard's, JC Penney®, American Girl®, Crayola Experience®, Apple, Microsoft and over 250 more stores. There is a Food Court in the mall, as well as many close by restaurants including Chili's, Red Lobster, Buca® di Beppo, Panera Bread®, Miller's Ale House, Carlo's Bake Shop and many more.

BW Premier Collection

The Florida Hotel & Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 6420 guest reviews
NOTE ISSUED
Excellent
4460
Very Good
1541
Average
288
Poor
76
Terrible
55
REFER TO NOTICE
Business Business
3298
Couples Couples
876
Family Family
1331
Friends getaway Friends getaway
377
Solo travel Solo travel
351
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"We held a two day conference and booked 70 hotel rooms"

5
09/11/2018

I probably go to 20 conferences a year all over the state and country. The hotel and conference staff could not be better! I was so amazed at the attention they gave us and how organized they were. Everyone who attended that sent me follow up emails commented on the great venue. I give them a 10 out of 10! They make you feel like you are in great hands.

"Average in every way"

3
08/11/2018

The only plus if you're interested, the hotel is coveniently located just near the Florida Mall and very not far from the airport. Overall the Hotel is average in every way, nothing outstanding, nothing great about iy and on the other hand nothing is really bad. Good for a one night stay just like the many flightcrews. Every time of the day and evening crews come and go and especially the ones comming in are really loud while drinking (a lot) on the outside terrace. Breakfast is so so, rooms are small and on the whole the Hotels needs a firm overhall, it's all a bit worn down.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Henk V, Thank you for taking the time to post a review following your recent visit. We appreciate your candid feedback, and we too are disappointed when it appears we fell short of expectations. I can assure you that the valuable feedback from you and all of our guests is handled at the highest level of our organization. Our efforts are vigilant, and ongoing fueled by feedback such as yours to do better, and to take advantage of every opportunity to provide exemplary service at every level for our guests. We will continue to strive to provide a memorable experience for all of our guests, and I am very pleased to tell you that we recently began renovations to all of our guest rooms. Although this will take several months to complete I hope you have the opportunity to return and experience the improvements first hand. Thanks again for taking the time to post a review, and I hope we have the pleasure of welcoming you again the next time your travels bring you to the Orlando area. Sincerely, John Lamont General Manager

"Convinient and comfortable"

5
08/11/2018

I loved the hotel, the customer orientation and the confort of the rooms. The location of the hotel is convinient, with tons of places around. Amenities in the room were nice, internet speed also worked very well.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Carolina F, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"PFG"

5
08/11/2018

My stay at Florida Hotel was amazing! The staff there was great. The hotel and mall was amazing. I never experienced anything like that befor. It took my breath away. The entrance was like no other. 4 Big amazing chandeliers hanging from the ceiling. Restaurant, bar, coffee shop, elegant shops, work station... you name it, they had it. I love it. And the women were gorgeous!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Willie M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Good Location"

3
08/11/2018

This is a nice hotel at a great location. The rooms are good, but the pillows are terrible. I always stay here because it is close to all my appointments and the parks. It is a 30 minutes away from Disney World. The staff was not really friendly or helpful. They seem to be doing their job, but that's all they were doing. The general atmosphere is cold. I called in the evening to reserve a taxi , like your ad advised. It arrived 45 minutes late. The receptionist seemed to be tired and I had to insist that she call 4 times. The Mears receptionist finally got a driver to pick us up and did not charge us. The driver was extremely Nice and Kind. His name is Charles. He should have a raise. I gave him a really good tip. The taxi was suppose to be there at 2:45AM he arrived at 3:30.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear AMBB809, Thank you for taking the time to post a review following your recent visit to our hotel. I am delighted to hear that you found your room nice, and that our location is convenient for your travel needs. On behalf of the entire team, please accept my deepest apologies for the interaction you described with our staff which was less than hospitable. This is simply not indicative of the level of service we strive to provide, and your feedback will be addressed with my management team. We take your feedback very seriously, and I can assure you that this will certainly serve as a reminder for us to stay vigilant in our efforts to provide a memorable experience for each and every guest. With regards to the pillows, we certainly understand that each individual has their own personal preference. We do have several different pillow types available including feather which can be requested from our housekeeping department at any time. I am truly sorry you were not aware of this option while you were here, and for any inconvenience you may have experienced as a result. Thanks again for taking the time to post a review, we value your business, and I hope we have the opportunity to welcome you again the next time your travels bring you to the Orlando area. Sincerely, John Lamont General Manager

"VFW Convention"

5
01/11/2018

Friendly and helpful staff. The rooms are clean and comfortable. Entrance to the Florida Mall makes it a good location especially if you like to window shop or really shop! The mall has plenty of food options so a car is not needed to enjoy this great hotel.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Liz I, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Make our visit to Orlando an enjoyable one!"

5
31/10/2018

We were there as part of our Holy Land Experience. The rooms were very comfortable and the breakfast buffet selection was varied and of the freshest ingredients. The stafff were also very friendly. An amazing benefit is the fact that this hotel adjoins the Florida Mall. Most convenient.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Stay526623, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Attended a Weekend Seminar"

5
31/10/2018

Great service, I was impressed with the responsiveness and politeness of all the staff I interacted with. Rooms are nice and clean and comfortable and the hotel is easy to get around. Would definitely stay again.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Geoffrey S, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Attended a weekend conference"

5
31/10/2018

I appreciate the services provided by this venue. This hotel has been used for many of my organization's meetings and I look forward to them. The rooms have always been clean and well kept. The staff is friendly and courteous. Keep up the good work,

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Patricia Jo R, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"VFW fall conference"

4
31/10/2018

We were only there one night but, the room was very nice and the meeting rooms were close. The service was good also. It being in the mall was very convenient also for lunch and shopping during the down time.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Jerome A, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Good hotel"

5
25/10/2018

Staff is friendly and helpful...from bellperson to front desk and restaurant to security. Convenient location and attached to the Florida Mall which has a nail place, lots of food choices and plenty of shopping.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Yanira C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Beautiful property and amazing staff"

5
25/10/2018

This hotel was located very conveniently off of the turnpike and it was easy to get to. I was there for a conference and from the first moment I walked in the staff was amazing! Each person I encountered was friendly, helpful and happy! Great hotel, I definitely recommend!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Kawalski, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"one night stay"

4
24/10/2018

Room and bathroom clean, great location and easy to get around, As airline crew we stay here quite frequently and Maria who checks us in has a great memory and always recognises regular crew, she even remembered that I dislike adjoining doors in rooms and made sure I was not allocated one.Recognition goes a long way.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear t7azqcb5, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"We were there for my sons Wish."

5
24/10/2018

everything was wonderful except that i wish they would have offered some kind of continental breakfast. the staff and hotel were awesome. Son enjoyed using the pool and the room was very clean and neat.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Chastity W, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Friends gathering"

5
24/10/2018

One of my closest friends from high school(30+ yrs ago) and I get together at least once year even though we live 2000 miles apart. We thoroughly enjoyed our stay at the hotel. It is very nice and clean hotel. It is connected to the mall which has lots of stores. Love that you must have a room key to take elevator up to rooms...so not just anyone can use elevator. Also they have gated parking area for guests. This was my second stay there and I would go back again!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear 432wendel, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Perfect"

5
16/10/2018

Filled my expectations completely had everything close and easy access. Mall with all the necessary stores, pharmacies and restaurants. Check in options should be reviewed for better conformance. . Thanks

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear carlosziur, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Lovely find"

4
14/10/2018

Had a bit of trouble finding the hotel as it is in the middle of a large shopping mall in fact you can walk out the back of the hotel and you are surrounded by indoor shops. Room was great - clean and ample room. Staff were friendly and accommodating. Self parking or valet. I'd you stay here don't trust your GPS!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear leecooperSydney, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that other than your initial trouble finding the hotel you enjoyed your stay. Thanks again for your feedback, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great accommodations"

5
14/10/2018

Was very impressed with the high quality and friendliness of the staff. Great location as well. Had a tournament here and all were very nice to our teams. I didn't expect such luxury for the price. Would stay again if I could get the same rate.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Nickie0984, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Very nice and pleasant stay."

4
12/10/2018

The hotel is very beautiful and comfortable, especially for business. Complementary bottled water is a big plus. Amenities are great and the attachment to the big, beautiful mall is a very convenient and unique feature.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear angelamariatorrens, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Stay"

5
12/10/2018

I stayed at The Florida Hotel and Conference Center because a attended a conference held there. The staff was extremely friendly, the rooms were clean, and the conference rooms were well kept. I highly recommend it for a wonderful stay.

"Amazing staff"

5
11/10/2018

This hotel is a great choice located at the Florida Mall. The hotel has all the Amenities you would expect in the rooms. The pool area is ample size with lots of sun beds and a spa pool. The bar Crickets is excellent with great service and brilliant food. Breakfast buffet is also a great just what you need to start the day.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear B787guy, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great stay for the business traveler"

5
11/10/2018

Service was excellent and they are freshening up the appearance. Clean and convenient to go downstairs to the conferences and have access to the mall without having to rent a car or Uber. The food was also very good.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear LisaNessy, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Comfortable Stay"

5
11/10/2018

I experienced your hotel and conference center recently for a work conference and was very pleased with the quality, comfort, appearance and convenience of the hotel and its amenities. I would definitely recommend this hotel to other individuals and groups. Always felt that staff was working hard to make my stay comfortable.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Michelle A, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great for business travel"

5
05/10/2018

I have stayed at this hotel several times for business. I find it very convenient, comfortable, clean, and the staff are exceptionally welcoming and kind. They bend over backwards to make sure you are taken care of. I love the Starbucks in the lobby. This really can't be beat for the affordable price.

"Great place to stay in Florida "

5
04/10/2018

This hotel is extremely well positioned for the Mall and Disney World and many more features and the staff and facilities are excellent and nothing is too much trouble for them particularly at reception and Ruth at the Skydesk, give it a try !

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Wixey777, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"my stay at florida hotel"

5
04/10/2018

Just want to mention one person in particular. Casey at the front desk was exceptional!!! Always had a smile, and treated me as if I was family. She was professional yet personable and extremely knowledgeable in what she does. I will most definitely be back just because of her amazing customer service!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear lilylady, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"never had someone take my bags to the room / nakes me feel special"

5
04/10/2018

love coffe and tea in my room with bottled water. yeah. also not just soap shampoo lotion and conditioner but Bath and Body works brand, Way cool. I really did feel like Cinderella. I may have been out of my league but it was a great escape

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Debi C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Return customer"

5
03/10/2018

I regularly attend conferences at this hotel. It is quiet and clean and well located next to the mall. The food in the restaurant is also very good, Starbucks is on sight and the fitness/pool facilities are very good.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear swsjds, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Work trip"

4
28/09/2018

Great Hotel! Always clean, location is excellent and always such an attentive staff. Good size gym and did I mention has direct shopping mall access. I would give 5 but didn't have good luck with their pillows.

"Brilliant hotel"

5
28/09/2018

Had an excellent stay in this hotel, the staff were very welcoming in arrival offering bottles of water and different types of cookies(delish!). Upon arriving at my room I was very impressed, spacious and clean just what anyone would want. The hotel is in an excellent location, 10 second walk and you're in the heart of the Florida Mall (not so good for my bank balance right enough). Had a wonderful stay here and can't wait to return in 2 weeks time

"Overall Good Conference Hotel"

5
26/09/2018

I have enjoyed coming to this hotel for DAR conferences, which was the reason for staying here in September. It is in a good location, the room was comfortable and clean, the staff accommodating. We enjoy the friendly staff at Marcelo's Bistro, not to mention the delicious food. The hotel's location next to the mall is a plus.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Michael W, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"AIMS"

5
26/09/2018

Awesome experience and great service. Highly recommend this hotel as it is attached to the Florida mall. Lots of great places to eat and great shopping. It's very close to the airport Which keeps shuttle costs down.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Daniel G, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"DAR Fall Forum"

5
26/09/2018

Location is excellent for a pleasant stay. Accomodations are very comfortable.If shopping is on you list on your stay, this is the place! It's also a great place to unwind from the busy times at the attractions. Service, location and cleanliness are excellent.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Nancy R, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Business meets pleasure"

5
20/09/2018

Attended a conference here a couple of weeks ago. Expected an average room in an older hotel. However, we were pleasantly surprised with a beautiful hotel with a lovely and large room. All employees were gracious, friendly, and very helpful. We would definitely recommend this hotel for business and vacation travelers!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear LindaJ2834, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Perfect stay"

5
20/09/2018

Definitely the most welcoming staff I've seen in a hotel, very polite. The hotel itself is very clean, great pool for the sunny days and the mall, perfect for shopoholics. Definitely recommend staying here

"Fab"

5
20/09/2018

I stay there quiet a lot as I travel a lot and the main amazing thing about that hotel are the staff. Carlos in the bar is fabulous, the breakfast staff are always smiling and ready to assist in every way. The receptionists are always welcoming, which makes a big difference after a 10h flight. I'd highly recommend this hotel. And the fact that the shopping mall is right behind reception makes it all even better.

"Always great"

5
20/09/2018

This was my third trip to the Florida Hotel. Everything is always top shelf. Staff is professional and courteous. The hotel is immaculate I love staying there. The pool is beautiful and the fitness center state of the art.

"Always friendly"

5
17/09/2018

I have stayed at this hotel frequently and the rooms are comfortable and the location ideal being located at the Florida Mall. However, it is the staff who really make the stay enjoyable as they are always helpful and friendly. It's difficult to single out the staff to thank as there are so many but the ones who I can remember are: Ruth, Carlos, Cricket, Lilian, Jesus. The others are great too but I'm not good at remembering names. Thoroughly recommend it as somewhere to stay.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear BBK613, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Florida's most considerate hotel?"

5
14/09/2018

I stay here regularly and always receive efficient and friendly service. But this week I was really impressed by Clim one of the bell staff. Returning from a run he had thought ahead and offered me a bottle of cooled water as I returned. That was so appreciated. His is but one example of the friendly and efficient staff this hotel has as it's beating heart. You'll find plusher places with more facilities parks and rides and even golf courses. But for a genuine good old fashioned service and care this place is the real deal.

"excelllent hotel"

5
13/09/2018

This hotel is great. A short distance from the airport and very convenient for shopping and reasonably close to the parks and outlets. Food is great and staff are the best. Was greeted by ADDONIS at reception. He was super efficient, friendly and gave me some great tips and advice.Nothing was too much trouble. Rooms are lovely and theres a superb pool is you want to top up on you're tan. I definately recommend this hotel to stay at.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear makeupcouture101, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Wow Great Hotel awnd staff"

5
12/09/2018

This hotel is great and the staff are amazing especially Ruth on the sky desk. She is so happy and welcoming and always makes genuine conversation. This personal attention makes you want to return as i've not had such a brilliant experience at other hotels. If you've never stayed here before then give it a go and you wont be disappointed. It truly is a gem of a hotel and great location.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear OnAir812693, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Pleasantly Pleased"

5
12/09/2018

This place was really good! Supee-nice staff, the rooms very clean and I liked the access to The Florida Mall more than I thought I would! Very happy with this hotel. (Eurina in the grab-n-go is a bright light too).

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Michael R, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Convenient location, decent bed, great staff!"

4
12/09/2018

Easy transfer from MCO airport, just a short drive away. There was a group of us arriving together, not all the rooms were ready but those of us who's rooms weren't ready were given complimentary drinks vouchers, a nice touch. We weren't waiting long. Beds were really comfortable, I slept very well despite jet lag! Breakfast was better than most hotels of a similar rating, so this was nice. Plenty to choose from hot and cold, good selection of juices, iced coffee available on request. Nice sized pool area and well kept. Great proximity to the mall (literally attached).

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear apricot_brandy, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Always a pleasure staying at this hotel"

5
07/09/2018

Nothing much to say about this hotel and their facilities. Staff is super friendly, from the cleaners, receptionists, etc. The breakfast place, Marcelo's, has a big selection of tasty food, as well as a chef who makes omelettes fresh in front of you. Waiters are very friendly and always looking after their guests. The restaurant, Crickets, is also great. Food quality is great and the staff are friendly and very caring of their customers. I stay here often for work and it is always a pleasure staying here. They have a nice gym and pool on the ground floor as well as the Florida Mall shopping center where you can find everything you need from clothes, accessories, food, gadgets.

"Eric bosworth"

5
06/09/2018

Carlos at the restaurant does an amazing job taking care of my company and i every time we come in to eat! He is courteous and always makes sure we are taken care of. I would not be doing this review if it wasn't for his exceptional service.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Eric B, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Property, Convenient Location & Stellar Service"

5
06/09/2018

The Florida Hotel & Conference Center is the perfect property for business travelers. The property is centrally located and just a short drive from the airport, Downtown Orlando, the Convention Center and theme parks. Their staff is knowledgeable, attentive and friendly. Working with their events team while planning a company event was seamless. The property itself is clean, well-maintained and has great amenities. Overall, I really enjoyed my stay and will be back!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear missguam09, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"my first stay at The Florida Hotel."

5
06/09/2018

I had a very special convention that I attended for the first time that was being held at the hotel. I arrived on a Thursday morning at 9:30am, and had to get to a seminar that had just started. After checking in, which took about 1 minute, they took my bags, put them on a cart and said we can send them to your room. Wow, room was ready. Room was comfortable, clean and quiet. Restaurants within the hotel were very good with friendly staff and best part the Florida Mall is attached to the hotel. You don't even have to go outside. Our convention for 2019 will be held again at the hotel and you can rest assured that they will have my reservation. *****

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear louisv488, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Sunburst Convention of Celebrity Impersonators"

5
05/09/2018

I recently had a short stay at The Florida Hotel here in Orlando for The Sunburst Convention of Celebrity Impersonators and it was an Excellent Experience!!! Upon arrival the valet Julio was extremely pleasant and directed me to check in and also assisted in getting my bags to my room. The room attendants were extremely thorough and the room was kept in pristine condition through my stay! From Johnathan in the lobby bar to Adonis and the front desk staff, it was a great experience and it reinforces that Top Notch service does still exist! I even had a slight snafu with my reservation and Adonis was able to rectify it in short order...Kudos! Due to the Hotels location and ease of access I believe that we will be back next year and I look forward to it! Thank You, Al Smith Jr. Tiger Woo

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear tigerwoo11, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Training for MM2"

4
31/08/2018

I had to attend MM2 training in Orlando. The hotel stay was great because when I book trip thru my companies website it did not show the hotel. But the stay was great and the hotel was very nice. I would stay at this location again!!!

"Go there. Meet Eurina."

5
31/08/2018

Staff in general is super friendly at this hotel, but Eurina who works in the Grab&Go store was my absolute highlight. I only stayed one night and was very stressed and lonely when I arrived. Talking to Eurina was so comforting, she's the nicest lady I've ever met. So if you stay at the hotel, definitely go and say hello to her. Trust me, it's worth it. What a great woman.

"Can't wait to go back! "

5
30/08/2018

I recently stayed in the Florida hotel and conference centre and I can not wait to go back, the staff were incredibly friendly and helpful and the hotel was so well kept and inviting! I can not praise this hotel enough, thank you for an amazing stay!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear samdiz03, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Orlando / Disney Cruise Week"

5
30/08/2018

Our week of Disney Cruise and Kennedy Space Center and Gator Land adventure would not have been as good as it was if not for the Florida Hotel and Conference Center. The attached shopping mall was an added bonus and having fun things to do like the Crayola experience that our young grandson attended made the trip even better.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Glen P, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Another Conference"

4
30/08/2018

I must say if I had to be at a conference and attend all the meetings from 7:00 AM til 5:30 PM- this is the hotel to that made it enjoyable. The Breaks were fantastic with plenty of coffee and food, the meals were better than average and the staff was amazing.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Thomas D, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Family Gateway"

5
23/08/2018

The hotel staff was great during our stay, Sara was excellent always making sure we was enjoying our stay. Everyone was always polite. Our room was on the 10th fl very spacious and it was always cleaned.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Lucy R, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Conference"

5
23/08/2018

The hotel staff was great during our stay. Joanne, Barry and Pilar were always so helpful as always. This is our third conference held at this hotel and they have always been a pleasure to work with. Pilar always went above her job to make sure we had everything we needed.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Vicki V, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent hotel"

5
22/08/2018

I stay at this hotel often for work and it is one of my firm favourites. Rooms are spacious and very clean and restaurant and bar offer a good selection of options. All of the staff are so helpful kind and friendly, especially Maria on the Skydesk

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Loobydo12, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Weekend getaway"

5
18/08/2018

Stayed one night. The concierge guy gave me the option of a higher room on the 10th floor which was nice! Views at night was really nice. Room was clean, bathroom too, spacious for me and my mini me... she didn't want to leave!! Very convenient because the mall is right there and you can stay late and not have to worry about driving back. Very pleasant stay!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear wearedisney, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"World's Perfect Pageant"

5
18/08/2018

The hotel is great and the staff are fantastic. I couldn't have felt more welcome or at home. Everyone was so polite, friendly, courteous, and accommodating. During the pageant, I got sick and ended up staying at the hotel an additional 4 nights. It become a home/office away from home. I would highly recommend this hotel to everyone. ?????

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Kathy H, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"The Florida Mall Hotel - Always Overwhelming"

5
14/08/2018

Excellent service by front desk ad other staff. Room is clean, tidy and complete with all one requires. Easy excess ti the Mall and nearby other Malls and restaurants . Pleasant welcoming environment.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Samina N, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Casey"

5
14/08/2018

I recently stayed here for a quick getaway to do some back to school shopping, it was very pleasant. The bell staff were very accommodating, check in was smooth. Casey at the front desk was outstanding, she catered to our every need and provided excellent customer service. Thanks to her i will be back!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Sebbas1117, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Most welcoming and friendly staff"

5
13/08/2018

I arrived late after a long day of travelling. I was tiered and jet lag. Soon as I arrived I was welcomed by a wonderful staff member named "Ruth Clerreau" on the skydesk. Ruth made me laugh and made the welcome feel personal. She was extremely welcoming and before I knew it my tierdness and jet lagg had disappeared. Ruth really set my trip on a positive and I wish sombody like her could welcome me at all my deatinations. She was the start of a great stay. Would definetly come again and recommend friends and family to this establishment if they continue to keep such wonderful, helpful and friendly staff. Thank you again Ruth.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear pmccarthy3890, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Staff, access to the Florida Mall is fantastic!"

5
13/08/2018

Great staff and access to the Florida Mall makes this hotel an important option for any kind of travelers to the Orlando area. Starbucks opens at 6 on the main floor in the lobby. Very friendly welcome of the valet/door crew.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Ecodeltaoscar, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Conference"

5
13/08/2018

The hotel lobby is stunning and staff very friendly and professional. The service and accommodations were excellent. While the rooms are refurbished, the common areas are well-appointed, and my room was tastefully decorated, well-laid out, and very clean, and the water pressure in the shower was great! I would stay here again for pleasure or business.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear cynthiavahle, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Hotel Conference"

4
10/08/2018

Excellent -- room, food, facilities, especially pool, which was open from 7 AM to 10 PM every day. Cricket's Bar has an excellent grilled mahi-mahi sandwich and a good assortment of beer. I highly recommend this location.

"Review."

5
10/08/2018

I would just like to personally mention Ruth on sky desk. She is absolutely amazing every time I see her. I am crew and every time we arrive she is so amazingly welcoming with everyone and accommodates any requests we may have. Brilliant member of staff. Sam x

"Great Hotel and facilities"

5
09/08/2018

I stay here 3 to 4 times a month and can highly recommend the Florida Mall Hotel and Conference Centre. Idea location for both family and business traveler. Located adjacent to the Florida mall the hotel has a great pool area and a conveinient Staubucks outlet as well as in house dining for breakfast and Crickets Bar / Restaurant serving excellent meals throughout the day. The staff are helpful and friendly. A special shoutout to Maria and Ruth for their excellent service!!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Anthony P, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Another excellent visit"

5
08/08/2018

Having been fortunate enough to have stayed here an a few occasions, I always look forward to my visit. It's like home away from home. Location is brilliant with an entrance straight into the Florida mall, other shops close by and only a short journey to Orlando attractions and theme parks. On arrival I'm always greeted with a smile from Ruth or Maria, who throughout my stay are happy to help wherever they can. Hotel and rooms are clean and comfy, love the bath and body works miniatures in the bathroom. Crickets (the bar) is always busy, great food and drink on offer. Friendly, chatty staff. Starbucks open nice and early, not over priced either like many hotel Starbucks, plus discount coupon in your room. Honestly love staying here and would recommend to anyone, whether travelling alone, with family or friends.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Louise P, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Gully Wedding"

5
06/08/2018

We stayed at the Florida Hotel as part of the Gully Wedding Party. The hotel is beautiful. It's conveniently connected to the Florida Mall so you have pretty much what you need in one spot. The staff was friendly and incredibly accommodating. The rooms were spacious and Clean. They are close to pretty much everything so make this your go to accommodation when visiting Orlando!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear TScriven, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Peacefull"

5
03/08/2018

Good quality service, great accommodations, quiet rooms to help me sleep. Respectful guests. Good security and sense of order. Great advantage being connected to the mall! I didn't go in the pool but it looked nice.

"Owner"

5
03/08/2018

GREAT the staff the food service and all the stores that are affiliated with the hotel the restaurant etc., everyone was good including housekeeping validate parking was good front desk service was good I will returned next year

"Great value"

3
03/08/2018

Recently renovated lobby and bathrooms - close access to the mall - great value - overall very positive experience at check in and throughout my stay. Good breakfast with speedy service Satellite reception was intermittent due to storms Will be back

"Check in with Casey!"

5
02/08/2018

I just checkouted of an amazing hotel, they seem to be working on improve the exterior of the building but I cant believe this place could be any better. Their customer service is unbelievable! Great family trip I will be back

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear andersonkyle421, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent customer service"

5
01/08/2018

I've been staying at this hotel for many years as I work for an Airline. In all the hotels we stay in all over the world no other hotel comes close to offering a tailored and individual experience as this hote. From Maria in customer service to Luisa serving in the hotel's bar (cricket's) you'll get a friendly and warm welcome and service. The hotel is attached to one of Orlando's best shopping malls with lots of great attractions near by.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear jushop26, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent sky desk staff ( MARIA )"

5
26/07/2018

Everytime i checkin, Maria remembers my name no matter how busy she is. Maria always ensures a warm welcome. Attentive & informative, as well as a smile that lights up the longest of days. Cookies, water & room key ready in a matter of seconds. Thankyou for understanding how tired i am when i arrive & ensuring things are speedily done. You are amazing!!!!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear leealvis, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Place"

5
26/07/2018

Everything about my stay was wonderful. It was for a meeting but my family came along . The mall offers plenty for the family to do. The pool is great. All of the great Orlando attractions are near by.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear coates0, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Horrible stay at the The Florida Hotel & Conference"

1
26/07/2018

The most rude and unprofessional front desk staff. I was treated with disrespect, rude and belligerent by the front desk staff at 4am when I asked them for a vending machine area. They demanded ID although I had just stepped out of my room at 4am to get fresh air after working on a project for work. When I returned to the hotel 5 minutes later and went up to the front desk to ask for a vending machine, I was treated as if a terrorist coming in. Although I had my card key, I left my ID in my room, since I was not going anywhere. Denzel at the front desk demanded an ID although I provided my key and sked him to look up my information on their reservation computer and ask me to verify my name, address, phone and so on with the hopes he can see I was the guest. Security got involved and escorted me to my room. Never had such an experience in a hotel. Never again going back.

"Home from home"

5
26/07/2018

Great hotel, fantastic staff and great location. I stay here 3-4 times a month with work and I am so lucky that this is a great place with friendly staff. The check-in girls on the Skydesk, Ruth and Maria are awesome. The bar, Crickets, and the breakfast restaurant are also great. What makes this hotel stand out above the rest is the great staff, all very friendly, smiling and welcoming. This hotel is truly a home for home! Oh and did I mention the staff!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Hargreavesfamily, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Very well for every necessity"

5
26/07/2018

The near of the hotel to the Florida Mall make everything easy. If you want to eat or you need to buy something you only need to cross the hallway. The parking is free and with easy accesibility. The rooms are clean.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear milissamicro, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Orange County public schools"

5
20/07/2018

The meeting space for our conference was top notch. The seats and space were excellent. Having the food court at the mall was super for our lunch break. Staff was very helpful and friendly. Starbucks was outside the door which was fantastic when the conference got boring and I needed the extra caffeine.

"Fabulous Hotel"

5
19/07/2018

I travel extensively due to my job and stay in many different hotels. I am a frequent visitor to the Florida Hotel and it remains my favorite hotel. It is attached to the Florida Mall with direct access from the reception area. The hotel has a very nice restaurant 'Marcellos' and a friendly bar 'Crickets' serving a good selection of very reasonably priced and good quality meals. a Starbucks coffee shop is situated within the main reception area which is staffed by very friendly and efficient staff. The hotel has a well equipped and maintained gym with a nice private swimming pool. The rooms are comfortable, clean and well maintained. I am always afforded a very warm welcome from Ruth C and Maria at the sky desk who have always looked after my every need in a friendly and efficient manner.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Downtown1994, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Simply the best ??"

5
18/07/2018

I have stayed at the mall many times over the years and I must say they have hospitality down to a T. The location being right part of the Mall offers an experience that other hotels just can't compete with. The hotels breakfast is very reasonably priced and has a fabulous choice whatever your diet. One thing I will say tho is my favourite is the Steak at Crickets Bar it's amazing. The hotel itself offers a home from home and nothing is a problem but the real asset is the team that work there Joey always has a smile on arrival at the front door,and Cricket herself really is part of the furniture so much they called the Bar after the Lady herself who these days can be seen in the breakfast restaurant with that cheeky smile and a nod . There is too many to mention but I wouldn't hesitate that you make this hotel part of your travel plans and find out for yourself. I personally look forward to many more stays here. Thank you again Frank

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Frank M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Stay"

5
18/07/2018

My stay at the Florida Hotel was very enjoyable - the staff was helpful and the facilities were neat and clean. Everyone that provided service did so in a friendly and upbeat manner. I felt as if the culture of the employees was very positive and customer-oriented. Keep up the good work!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Travlr90, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Mrs terri hanks"

5
18/07/2018

Lovely hotel Great location Very good amenities Hotel walks into the Florida mall Starbucks in the reception. With a little Shop and restaurant crickets bar Staff lovely friendly and welcoming Rooms very clean and well presented.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Terri H, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"happy returning quests"

5
13/07/2018

having stayed at this hotel on numerous occasions, we like the florida hotel, the 2 double beds are comfortable ,good big plaza tv ,good power shower in bathroom , and its built into the florida mall.great location as well for the airport .I would like the manager to email me on [email protected] . ref stay friday 6th july2018

"Will definitely visit again"

5
13/07/2018

This was a very pleasant hotel with a mall attached. The room was clean, the bed was comfortable with fresh smelling linen. The pillows will probably have to be replaced very soon...but they were still comfortable. The bathroom was clean and the shower was so refreshing. The room was quiet. Customer service was exceptional. The restaurant breakfast was excellent. We actually ate there for all 3 meals. The waitstaff was phenomenal.

"Flight Attendant"

5
12/07/2018

I really enjoyed the room I had a corner view Nice and bright. Also I stay in lots of hotels I was thrilled that the air conditioning went below 65 I had a good night sleep because my room was cool to my desire. Thank you

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear justvern, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent Hotel and Staff"

5
12/07/2018

I regularly stay at The Florida Hotel on business and always look forward to my visits. The rooms are quiet and always clean and tidy. The hotel facilities are excellent. What also makes a difference are the staff. They are always friendly and willing to help you enjoy your stay. Maria and Ruth on The Skydesk are especially helpful and always welcome me back with a smile!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Bjbj33, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Florida Hotel"

5
12/07/2018

Excellent hotel. Ruth and Maria always very helpful and friendly on the Skydesk! Always welcomed on every visit. Hotel facilities are excellent and all members of the team really go out of their way to look after you!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear mdbva78, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Beautiful Hotel"

5
05/07/2018

This week is the second time that I have stayed here with a Church Group. It is very clean and beautiful. Staff are very friendly and helpful. As a professional driver I stay in a lot of hotels. This is my favorite for the Orlando area.

"We will be back!"

5
04/07/2018

Let me just say Miss Casey at the front desk was outstanding! This trip was just a quick detour but Casey gave us so many ideas on what to do and where to go! This is my go-to spot in orlando!! Can't wait to be back

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear mike_021983, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great experience , nice staff, professional and inviting"

5
04/07/2018

I would recommend this Hotel to anyone coming to Orlando its n a great area convenient to everything. The staff was very courteous and inviting, Informative and the hotel is clean and very pretty which is not expected of a hotel near a mall.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear jennycruz2018, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Frequent visitor"

5
03/07/2018

I stay at this hotel numerous times a month traveling from the uk. The hotel is in a amazing location and always extremely clean. All the staff are amazing and make me feel at home. Ruth C who works on reception always greets me with the warmest of welcomes and is always so helpful and friendly. Her customer service is second to none, she is a real asset to have at the Florida mall hotel. :)

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear AbbyR90, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Gtreat Summer Adventure"

4
01/07/2018

The Florida Hotel couldn't have a better location, it is conveient to everything and is attached to a fantastic Mall! The staff is fantastic. From front desk Florie to bell staff Clim and housekeeping Cindy, the staff is effecient, friendly and professional. I don't think I have ever been as well treated by staff as I was there. My only complaint was that the beds were not as comfortable as I had hoped. Put in a pillow top mattress and it is the perfect Hotel! The towels are big and luxorious, the room service fast and delicious, ask for Jose! I will always stay here when in Orlamdo.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Cathy T, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we noted your feedback with regards to the bed in your guest room. Thanks again for taking the time to post a review, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Girls weekend at the Mall"

5
22/06/2018

Stayed at the hotel to enjoy a Sweet 16 Birthday Shopping trip with my daughter and her friend. Superb customer service from all the staff. Everyone was friendly, helpful, and more than willing to go the extra mile in accommodating our needs. Starbucks staff were amazing! Aimee, our server for breakfast, was fabulous. Never had to ask for a refill on drinks and even offered us to go drinks after settling our bill. The hotel rooms, grounds and pool are were very clean. Beds extremely comfortable. Highly recommend!

"Well rounded"

4
21/06/2018

My family and I stayed here during a short trip for business and fun. Overall, we very much enjoyed our stay. The hotel is located a short drive from most of the parks, although the area itself is nothing special. There are so many great amenities at the hotel, such as the Florida Mall, pool, hot tub, and restaurants, so I would not recommend it if you don't plan to stay at the hotel for longer periods of time (there would be closer or cheaper options). Little things such as parking (gated), customer service, check-in/check-out were all great. The only con with the hotel is the daily service fee, which is about $20 and is not included in the estimate on many of the third party booking sites. With all these things in mind, I would recommend it as a nicer hotel without the cost of most Disney/Universal park hotels.

"fabulous visit!"

5
21/06/2018

great customer service -everyone is friendly and attentive! great location also--would def stay again! great facility for a convention also! the conference center was clean and the staff fabulous!--will definitely consider for a personal trip also!

"Business trip"

4
21/06/2018

I stayed at the hotel for business and the hotel staff was very friendly. The hotel itself was clean and very satisfactory. I live in Florida and have stayed in many hotels in the area and I am not crazy about the location, (off Orange Blossom Trail) however I did feel safe during my stay. Overall I would stay at the location again.

"Business Trio"

5
21/06/2018

Was at the hotel for Business but will take my family for a trip for sure. great location and the mall is right there with in walking distance. Staff was friendly and very helpful. Hotel was clean. great bar in lobby. over all close to everything.

"Florida Hotel"

5
14/06/2018

Very friendly staff at check-in and throughout the hotel. Very clean and convenient. I was able to have restaurants and stores right there-just a walk through the lobby and I was in the mall. Enjoyed the pool, too.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear A8603lQloril, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great hotel "

5
13/06/2018

Stayed here for 4 days for business trip. Best gym I have ever seen in a hotel. Friendly staff and great food ( room service and pub downstairs). Rooms are a little dated, but beds very comfortable , shower had great pressure, and overall room was fine

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear tripJohnj, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Definitely worth it!!"

5
13/06/2018

From the moment I walked in the staff was very welcoming. George and Gary made sure that everything was well taken care of and made my friend as well as myself and my partner feel at home. Once we got to the room, we were in love with every detail. The room service attendant, I believe her name was Cindy, was excellent. We'd leave to the parks and come back to freshly clean towels, our bed made, and the sofa bed back in tact. I can't wait to head back later this year. Xo, Lizzy

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Vanessa M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Outstanding Conference Facility"

5
11/06/2018

This hotel and especially the staff provide everything for a successful event. We have used this facility for many years and love it every single time. We book our annual convention here. Convenient to turnpike. Staff is awesome!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Beverly C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Well Suited for Business or Pleasure"

5
10/06/2018

Delightful accommodations conveniently located with access to everything in Orlando. Additional charges for secure parking on site. Mall access til ten pm most nights. Friendly staff. Courteous attention to details. Spacious, comfortable rooms. Secure access.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Felicia B, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Fab Hotel!!"

5
07/06/2018

Excellent Hotel, fabulous facilities!! Love the gym. Crickets Bar/Resturant has a great choice of food & drinks! Rooms are very clean, beds are soo comfortable.. The Staff are very friendly & helpful. I would definatlely recommend to stay here..

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear 10Hayl, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Favorite hotel"

5
07/06/2018

Very good service, beautiful hotel and super convenient location if you have kids and wanna hang out indoors the mall and playground is right there. We checked in very late at 12am after Disney and they were super fast and let us check out late next day

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear munzareennm, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Two visits in one week"

5
05/06/2018

Great location! This is the perfect place if you want to shop the Florida Mall!! I found the staff to be wonderful and our room was nice. The pool and fitness center were clean & well-maintained. Definitely will return!!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Jessica V, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Business traveler"

5
04/06/2018

Very nice hotel. Great food in hotel restaurants. Felt safe, bed comfortable , room nice size. Heavy door to room. Quiet. Conference room was very cold... I dressed in layers and was fine! Staff nice.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Carol G, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great location"

5
03/06/2018

Hotel is connected to the mall, very convenience. It has everything you need. It is right between the airport n parks. Room is clean, bed is very comfortable. I picked this hotel because that's what other reviews are saying, bed is comfortable!!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear HK_MIA, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Very Convenient."

5
01/06/2018

I would recommend. Nice hotel. Very Convenient as my conference was on the same floor as my room. Attached to the mall, It gave me something to do in my down time. The food court in the mall gave me a wide variety of choices for meals.

"Convenient!!!"

5
01/06/2018

Wonderful doesn't even come close to describing the time I had. OMG!!! Even though I didn't get a chance to visit the pool and the bar. I enjoyed walking in the attached mall, that was the best. Being able to eat have a cocktail in the mall and walk back to the room. AWESOME!!! The room was nice, cozy and immaculate condition. The staff was wonderful and so polite as well. I also love the quietness of the facility. I can't wait to go back.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Tyricka L, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"So Quiet and Restfull"

5
29/05/2018

The room was very comfortable and exceptionally quiet. The elevators are sheltered by a foyer design, so even though we were the closest room to the elevator we never heard any mechanical noise. The food was well prepared and certainly a step up from ordinary conference fare.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear phototango, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Everything you need"

5
29/05/2018

basically, this location has everything in the right proximity...and the fact that its attached to a first class mall only enhances the convenience. The parking in plentiful, and the staff is second to none.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear jw0lk, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"As always, a great stay at Florida Hotel and Conference "

5
29/05/2018

We made a quick trip to Orlando during Memorial Day weekend and stayed here. Due to weather, this was an awesome choice because there is plenty to do in the Florida mall and lots of dining choices. Perfect stay for an indoor weekend. The hotel staff was friendly. The hotel was clean. We have stayed a few times here and it is always enjoyable.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Floridatraveler23, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Business"

5
25/05/2018

Nice place, easy on and off toll road. Can wander Mall during downtime. Crickets Pub is outstanding each time I have stayed here, food is great. Breakfast is pricy $$. No options for a small meal and coffee.

"Excellent Hotel"

4
23/05/2018

This is an excellent option to stay in Orlando, tremendous location, for business or meeting/conference is a great pick too, breakfast is very good, fresh quality products and a huge pool located at front.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear juanyanaolga, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Hotel"

5
23/05/2018

This was my third time at this hotel. Excellent room, clean and pleasant. Love being able to communicate with hotel services via text messaging. Texted for additional glasses and they were delivered quickly. One of my favorite Orlando hotels.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear charlescU8891VZ, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great facility for our conference!"

1
22/05/2018

What a wonderful time we had with our Toastmasters conference! The hotel was wonderful and accomodated all of our needs. Great meeting rooms and even the internet access for various presentations worked without a hitch. Food was good and staff was truly gracious and helpful at every turn. Rooms were comfortable and beds were GREAT! The attached Florida Mall is an extra perk offering shopping, meal options or snacks, entertainment and more.

"Nice hotel, good conference venue."

5
22/05/2018

Overall, I have to give this hotel high marks, for both the room and as a conference venue. The main concerns were maintaining a consistent temperature (too hot/humid before the AC kicked in to the conference areas, too cold after it did) and the smoke stench upon unloading, given the designated smoking area wasn't far from the main entrance and the wind was blowing it through the porte cochere. The staff was great, the room and conference area clean, the amenities good, and the special breakfast during one morning was quite nice. The conference dinners I would call "OK," maybe a little overdone, but tasty and of a reasonable portion for most. Certainly not fraught with many of the problems you see in many conference hotels.

"Pleasant stay"

5
18/05/2018

Cheerful helpful staff, clean rooms, comfortable bed, convenience of Florida Mall being connected to the hotel with an early entrance, pool & hot tub available for extended hours. Starbucks on sight, clean

"Excellent Comfort for Business Trips"

4
18/05/2018

Has a good hot-tub Spa/Jacuzzi open till late. The rooms are very accessible by lift, have comfortable furniture and cleanliness was well maintained daily. The board rooms are also numerous, sound-proof and have temperature regulation. Sometimes they were too cold, but this is an excellent place for meetings conference sessions.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Chella2018, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"I enjoy staying here"

4
17/05/2018

This hotel is a very nice place with friendly staff and in a great location. The rooms are average hotel room style rooms. The bathroom is standard and has great water pressure. The room has a refrigerator but no microwave. Microwaves can be found by ice machines, which is nice. The spectacular thing about this hotel is the attached malls. It's one of the best malls I've been to. Many choices of stores and eating places. I come here every year for a conference and I'm always pleased with my stay.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear 5reneed, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Very Good Hotel. Friendly and professional staff. Excellent location"

4
16/05/2018

This was my first stay at The Florida Hotel & Conference Center. Stay was to attend a Banking Seminar hosted at the hotel. Conference facilities were very good and staff courteous and professional. The rooms and amenities were very comfortable and housekeeping staff friendly. The location in relation to the Florida Mall, restaurants and Starbucks is excellent and afforded convenient shopping trips in the evenings, safe from the rain. Definitely will return to stay at this hotel.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Andre D, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"clean & convenient, friendly staff"

5
16/05/2018

Very convenient location: 15-20 min drive from the airport. Besides, it is situated in a mall, so you can easily have access to a variety of shopping and eating places. Friendly and accommodating staff, very clean. A bit pricey compared to similar European accommodations.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear biancarusue, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Pleasureable experience"

5
10/05/2018

We had 2 rooms 1044 and 1046, We found the staff on our arrival to be friendly and courteous. The font desk staff was friendly and very helpful, the rooms where clean and inviting. All of the staff that we interacted with were above and beyond what was expected. The cleanliness of the restrooms in the lobby areas were spectacular and kept up. I have to say that our stay at your facility was extremely memorable and we would not hesitate to recommend to anyone that they make their next reservations at your facility upon their visit to the Orlando area! Thanks for having us as guest and having such a wonderful facility!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear planetmercuryllc, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Courteous and professional staff"

5
09/05/2018

Very nice room and cleaned very nicely. All the staff we met were nice and professional. We also enjoyed the pool and hot tub, the mall had good attractions and activities also. The conference room was well catered.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear James D, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent experience"

5
09/05/2018

Excellent hotel and conference center! Friendly staff and very clean!! I attended a business conference. The hotel is very well maintained and the staff is very friendly. Our conference offered a catered lunch provided by the hotel, which was also very nice. There are many amenities at this hotel in addition to being located directly to a shopping mall. Great service and atmosphere!!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear lmil2n, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Conference Location"

5
09/05/2018

Attended multi-day conference here. Staff were all genuinely happy, cheerful. No issues during the 4.1/2 day stay. Whole hotel and my room were clean, comfortable. Used the staircase multiple times per day (mostly for exercise) between breaks and even those were clean!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear emmellle, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Nice place, nice staff, good mall!"

4
08/05/2018

Was there for a business boot camp so I didn't have time to leave the hotel. It was great to have food and shopping right there at the hotel since it's connected to the Florida Mall. I definitely recommend for business travelers.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear dbrllc1, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Customer Service"

5
04/05/2018

I had to come back! The customer service in this building is outstanding, the guys out front are my favorite but I had such an amazing experience here last trip I had to do this again. The greatest part of all was greeting greeted by a fresh smile first thing in the morning after a red eye. Nonetheless it was 7am Ms. Casey immediately and welcomed me and my girls back. It took me by surprise but the personal touch she added is the reason i will continue to come back!! Thank you Florida Hotel for such a great stay!!!! and thank you Casey!

"I Will Be Back"

5
03/05/2018

Great service during the Conference. My room was on the 9th floor and was amazingly well maintained. Cleaning services were thorough and conveniently timed. Staff was friendly and EXTREMELY helpful! I am planning another trip in the near future and plan to keep this hotel at the top of my list of choices to bring my family.

"Beautiful and clean"

5
02/05/2018

There for conference for our military sorority.I can't speak on how nice the hotel is at this location. The staff was amazing, very helpful.The hotel is attached to a huge mall.You can't go wrong.Breakfast is a little expensive and there is no microwaves in the rooms.Starbucks is right before you enter the mall.Great place for conference or just a family vacation.Oh the patio was nice , we sit out to smoke cigars, the area stayed clean as well. It made us all feel safe with the fact you had to have a hotel key to even get on the elevators.With us being military or prior military safety is an issue. We all liked that.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Pj D, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"EPIC experience"

5
02/05/2018

The location of this hotel is awesome, it sits inside a mall that has enough stores for a 2 day shopping extravaganza. The staff was extremely courteous and very supportive of our needs. We arrived at 10:30 and was able to check-in our rooms, what a happy surprise. The rooms are very spacious, clean, and equipped with everything you might need. Each room has a fridge and each floor has a microwave. My stay here was business and for each event the hotel employees when above and beyond to ensure success. I talking about the coffee/tea/condiment station was always clean and replenished. Even the water gets a high rating; the shower was hot each time and the water that was on each table was cold and tasty. I was really impressed with the service at this hotel for the entire 3-night/4-day stay. Not to mention, there was multiple events at the hotel the same weekend. One other note; there is more than one elevate and there is an escalator also. This is important when all events are on a time line and you didn't include extra time for the elevator.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Cheryl W, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"First Stay, WILL COME BACK"

5
02/05/2018

Staff was Amazing! Location was great, the room was so comfy & cozy, really satisfied. The restaurant staff was very social & knowledgeable & The food was to die for & very affordable, you get a big portions very good bang for your buck.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear ralphwarner2018, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Clean and Convenient"

5
27/04/2018

The curb appeal and friendly valet set the tone for the luxury that awaits. The friendly staff made check in effortless. The room is spacious and clean with comfortable beds and linens. The bathroom was huge! The location is perfect for shopping, dining, and entertainment.

"Amazing hotel"

5
27/04/2018

It is always a pleasure for me to go to Orlando as I know I will be going to the Florida Hotel and conference. The room are spacious, the staff super friendly and very helpful. Regarding the breakfast is really good, you need to come and try it as you might not believe what I'd tell you. If you're looking for a place to stay in oranldo, you know where to go. Big plus: the hotel is attached to a mall. It's like a resort.

"A great hotel in Orlando"

5
27/04/2018

I just stayed at the Florida Hotel for 4 nights. I was in Orlando to teach a class on Excel, and I decided to spend the weekend there as well. The Florida Hotel i really great! It has excellent an breakfast buffet, excellent pool, clean comfortable rooms, and an outstanding fitness room. The fitness room has lots of LifeFitness equipment, and it features 4 Peloton spin cycles! I rode a Peloton each of the 4 mornings I was there. The hotel is also attached to the Florida mall. It is right down the hall! So there is plenty of shopping and dining options right there! The hotel is about half way between the downtown Orlando, and all of the attractions. I used UBER for the 4 days I was there,and it was great. I highly recommend the Florida Hotel! I will be back there for sure!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Tom F, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Gorgeous Place And Super Fun!"

5
26/04/2018

I stayed for 4 days and loved it! Great friendly staff, the mall is attached so that was AWESOME, and I truly enjoyed my entire stay with NO complaints! I would highly recommend this to ANYONE traveling for business or just a stay in super fun Orlando, FL!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear LizBing, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Beautiful Hotel"

4
26/04/2018

When you walk into the entry area and see a plethora of airline pilots checking in, you know the hotel is good. Clean and stylish. Great location adjacent to the cool Florida Mall, which is alive and well. Great stores and restaurants.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Tim H, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great atmosphere"

5
19/04/2018

Great place to stay. Love the rooms and the mall is connected. This was our 2nd session at the hotel. The restaurant has great breakfast and a small Starbucks. Housekeeping is very helpful as well. I will be back again

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Lynnetta M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Not My Favorite Hotel "

3
19/04/2018

As a frequent traveler, I always do my research before staying at a hotel. After spending the night at the Florida Hotel and Conference Center, I am quite surprised that it is so highly reviewed. Let me start by discussing the positive aspects... The hotel has free and plentiful self-parking (valet is $20/day if you so desire). Also, the entrance, lobby, and common areas are very nice and check-in/out went smoothly. I loved having a real Starbucks in the hotel lobby for my morning caffeine fix. Being attached to the Florida Mall is very convenient, and it's a large mall with a wide variety of stores. The guest rooms have free WiFi, comfortable beds, and excellent water pressure in the shower. With that said, let's talk about the negative aspects... Maybe I just got a bad apple, but the decor in my room was very dated and worn. To be specific, there was rust on the bathroom vanity and poor lighting throughout. I could never get the toilet to flush properly, and you can imagine how pleasant that is. You could see where paint had chipped off the walls and been painted over, instead of being repaired properly. There was a beige pleather chair that I'm guessing had not been cleaned in years based on the black/grey tinge. I honestly didn't want to touch it. After a long day of driving to Orlando, I'd been looking forward to a quiet dinner, but instead I was frustrated to find the main restaurant, Marcelo's Bistro, was closed. The sports bar, Crickets, was completely full, and the mall had mostly fast food options. Overall, this was a very mixed experience. The quality of the lobby and guest rooms doesn't match, and since I usually spend more time in my room that's more important to me. I probably will not stay here again if I have the option to stay elsewhere.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Allyson A, Thank you for choosing to stay with us. While we are thankful for reviews and feedback from our valuable guests, we are disappointed too when it appears that we fell short of expectations. I am very sorry for the mentioned maintenance shortfalls in your guest room and for any inconvenience you may have experienced as a result. I can assure you that we have an aggressive preventative maintenance program in place, and your feedback will serve as a reminder for us to stay vigilant in our efforts. I am also pleased to tell you that future room renovations are forth coming, and I hope we have the opportunity to show you what we have done, once this is completed. Thanks again for taking the time to post a review. We value your business, and I hope that you will consider returning to our hotel, the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Hotel & Great Location"

5
19/04/2018

I'm an airline pilot so I stay in hotels at least three nights per week. Here's my take on the Florida Hotel compared to all those others: First, I was especially impressed with the check-in desk. I saw Donna professionally and politely sort out a "line cutting" incident by an international guest. The free, reserved, gated parking felt convenient and secure. The room was excellent - better than most Marriotts, Hiltons, Doubletrees, and far better than Hyatt Place! The pool and fitness center I very much enjoyed both - nice chairs, towels, and free weights and big long pool for swimming laps. Also, the property is colocated within a giant, upscale mall - very nice, new, clean, lots of people, fantastic food court - best I've seen - and lots of coffee shops. I also enjoyed rubbing shoulders with Brittish airline flight crews on layover.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear al c, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Fabulous hotel with friendly staff!"

4
19/04/2018

I visit the Florida mall hotel a few times a year with work and I am never disappointed. My room is always clean and welcoming. Staff are always helpful and friendly. Pool and gym are good and I never fail to visit crickets when I stay and always look forward to my chicken tenders and beer at the end of a long day!! :-)

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Laura_lee87, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Monthly for Business"

5
18/04/2018

Great staff, very informative! I checked in very late (1:30 am) and was delighted to receive a box meal, since all of the restaurants were closed. Also, the woman at the front desk let me know of a weekly drawing to enter which I hope I will win!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear jimfritz1, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great stay"

4
12/04/2018

It was our second time in this hotel located in the Florida Mall. And we will definitely come back! Nice rooms with refridgerator, Starbuck in the Lobby (more coupons for hotel guests would be nice). Nice pool area with towels provided.

"ALL WAS WELL, UNTIL.............."

1
11/04/2018

Hotel was very conveniently located, service when there was good. I was there for 2 nights... and didn't have an issue.. until I got back home. At that time... I have now been charged for 3 nights stay amenities fee, yet when speaking with the RESERVATION customer service, they cannot see it. The representative continues to say, she only sees a FEE of 40.50 which is correct, but my credit card was charged the correct fee while I was there, and then again a week later another fee was charged. When trying to resolve this issue, she has no resolution, nor can she help me get in contact with the accounting department or someone to help. She is pretty much saying that I am to just pay this fee, as no one is there to help. As far as I am concerned I may never stay at this hotel again, just to avoid issues.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Kevin S, Thank you for taking the time to post a review following your recent stay with us. On behalf of my entire team I am truly sorry for the billing error that occurred and for any inconvenience as a result. I am glad that I had the opportunity to speak with you directly and resolve this matter for you. Thanks again for taking the time to post a review, and as you mentioned via telephone I am glad that you enjoyed your stay and that our friendly and efficient staff provided you with exceptional service while you were here. We value your business, and look forward to welcoming you again the next time your travels bring you to the Orlando area. Sincerely, John Lamont General Manager

"great visit"

5
11/04/2018

Wonderful, helpful, speedy staff. Very comfortable room. Bed was very comfortable. Heard lots of noise from the hallway (I was near the elevator). Breakfast was very tasty. Super convenient location. I enjoyed walking through the mall before bed.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear haasst, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Lack of concern on managment"

1
10/04/2018

I travel alot and around the country and stay at many places when i arrived the credit cards were not working, no big deal its the day in age we live in, expect my group was there for 3 days and seeing the staff strached credit cards the 1st day at the bar trying to handle a full bar/restuarant with patrons yelling is ridiculous by the 3rd day with the credit cards still down and the staff trying to keep up i applaud them now to the owners and managment this is highly unacceptable and should be ashamed esp the size of this hotel. I will be rethinking of staying here in the future cause it shows me the lack of concern from the top.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear kellynish, Thank you for taking the time to post a review following your recent visit to our hotel. Although we appreciate guest feedback- we too are disappointed when we fall short of expectations. You are correct we did experience technical difficulties with our system which prevented our credit card system from working properly. We truly regret that this happened, and are very sorry for any inconvenience you and all of our guests may have experienced as a result. Our technical team is working diligently with the necessary outside vendors to rectify this matter as quickly as possible, and our Front Office Management team is handling each individual guest concern as it is brought to our attention. Thanks again for taking the time to share your feedback. We appreciate your business, and I hope we have the opportunity to welcome you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Decent accommodations"

3
09/04/2018

Stayed here while down in Orlando for a wedding. This was not as nice as I had hoped for, the property is a little dated. We didn't plan on going into the mall, however, I was impressed with it. I wouldn't go out of my way to stay here again.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Jason M, Thank you for taking the time to post a review following your recent stay at our hotel. I am pleased to hear that you found our location being attached to the largest indoor mall in Central Florida with over 200 shopping and dining options a plus during your stay. I am however truly sorry to hear that you were not equally impressed with your guest room, and for any inconvenience you may have experienced as a result. We continually strive to provide the best possible experience for all guests, and I am pleased to tell you that future Improvements to our guests rooms are forth coming. Thanks again for posting a review and we hope we have the opportunity to welcome you again at some point in the future. Sincerely, John Lamont General Manager

"Computers down"

2
06/04/2018

Called on Monday to make a reservation for Tuesday, computers were down. Arrived Tuesday 2 PM, even though room was available, I was told couldn't check in because computers were down. At 4 PM, computers were still down, but as they had my credit card on file they said if I paid the taxes and fees in cash they would let me check in, so I did. Went for dinner at their restaurant , computers still down, and staff told me this has been going on for weeks! Computers a re down one or two days a week. Then after I leave I see that they charged the room and taxes to my card. I'll look for another hotel next time.

"Business Trip"

5
05/04/2018

This was the first business trip I have taken for my company to Orlando. The hotel was very nice, and the staff was excellent and super friendly. I Highly recommended using the hotel for your next stay! It is also attached to the Florida Mall, making it even more convenient.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear christopheratase, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Amazing Property"

5
04/04/2018

This hotel does more than serves its purposes! Staff are nice, hotel is amazing and location was wonderful. Rooms were clean and spacious. Will definitely be back here again soon. Thank you for the wonderful service.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear MiaKitten, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Good for family holidays and short business meet... location - service - cleanliness ...definitely recommend"

4
04/04/2018

This was our first trip to Orlando and found this hotel through net ...experience was good.. location - service - cleanliness is good and Florida mall added advantage...little disappointed with concierge... they need to have more updates and knowledge about the city and what it has to offer to tourists.... would definitely recommend to others...

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Ratna J, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we will certainly address your concerns with the Concierge staff. Thanks again for taking the time to share your feedback, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Start to the holiday"

5
03/04/2018

As the flights were better value for money travelling 2 days prior than the date booked for a villa stay, we decided to travel early, have a longer holiday and book into a hotel for the 2 nights prior to moving onto the villa. The cost of the 2 nights x 3 rooms was cheaper by far than the cost of the later weekend flights. This might be an option for you if you can allow the extra time away. We first booked another hotel last year which was slightly cheaper, but following bad reviews that were getting worse as the weeks went on, we cancelled that booking (free of charge) and found this one. We are so glad we did ! This hotel is attached to the mall which is ideal for things to do and places to eat. There is a restaurant, Starbucks and small shop in the hotel lobby which then leads directly into the mall. Shoppers paradise with lots of reasonably priced stores as well as some of the selected names. Parking is easy with loads of spaces in the mall parking, (we found it not to be a problem throughout our stay, day or night) but there is more secured or valet parking at a cost if you prefer. Time to get to the hotel from the Rental kiosk at the airport was about 20 minutes however we got a bit lost (our fault) and went right instead of left at the last turnpike and had a further 15 minutes diversion. We should have used our mobile sat nav but as always we thought it wasn't needed... doh! Really there's no problem getting to the hotel. Reception staff were friendly and efficient, we went up to our rooms that we had requested to be close together and they were, (top tip) we were arriving at silly o'clock in the morning, so we emailed the hotel prior to departing to let them know we were turning up they replied quickly and arranged the rooms as per our request. The standard rooms are spacious, clean and well equipped included fridge, coffee perc and hairdryer. We always take our own kettle and tea bags so no problem there apart from the length of time it takes to boil due to the different voltages. Lol Bathroom and shower were top notch with no issues. As mentioned we only stayed here for 2 nights, but we could have quite easily stayed longer. The pool area was clean and tidy with pool towels supplied. (Top tip) the sun is very strong, we were told several times, but as like most Brits we got burnt after only 4 hours in the sun. PLEASE USE SUN TAN LOTION APPLIED REGULARLY.............. YOU HAVE BEEN WARNED! Check out was painless with invoices for each room supplied ( local tourist tax) which has to be paid per room. We had the buffet breakfast at the restaurant by the lifts and found it to be very very nice and again at a reasonable price. The service is excellent and food quality and selection good. There is an egg station we're you get your eggs cooked fresh and to your liking so no rubbery excuses for eggs here. There is a large food hall inside where I'm sure you can find lots to suite different tastes. Overall, we nearly made a mistake by booking a slightly cheaper hotel (about £75 cheaper for total cost x 3 rooms) but we are so glad we made the decision to change especially to this hotel. Hope this helps.... Happy holidays ??????

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear penpergwm2016, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"WORTH THE STAY TO ACTUALLY ENJOY THE HOTEL ENVIORNMENT"

5
28/03/2018

Great service... From the doorman to the Front Desk Attendant they were actually excited that we were their Guest in Their Hotel... great shopping with the Mall Experience, No need to drive to go shopping... and even a Starbucks behind the Front Desk...

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Pete C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Nice Stay"

5
27/03/2018

Everything was amazing with the exception of being next to the elevator. I am a light sleeper but other than that it was a very comfortable room, staff very welcoming. Unfortunately it was just an overnight but will plan to go back for a longer stay!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear justtrippin2018, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Clean, Convenient and Comfortable "

4
27/03/2018

Stayed at this hotel for a work conference and was pleasantly surprised.  The staff was very friendly and helpful.  The rooms are a nice size and they were clean and comfortable.  The bathroom amenities were of a good quality.  I received a welcome tray of fruit, cheese, crackers and small bottle of wine which was delivered to my room within minutes of my arrival.  The fruit was seasonal (including raspberries, blueberries and strawberries) and very fresh.  Surprisingly, despite the size of the hotel, the hustle and bustle in the large lobby and all the people at the conferences on the second floor, the hotel floors where the rooms were located were quiet. And if you love malls, you'll enjoy the convenience of being able to walk directly from the hotel lobby into the mall. The only real negative from a business traveler perspective is the location.  It's not close to the airport and more importantly, there is not a good selection of dining options in the area.  The hotel's restaurant was closed (Marcelo's Bistro) and the adjacent mall only had fast food offerings.  

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Gary S, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"A Wonderful Stay"

5
27/03/2018

The Staff was great from check in to leaving. Very pleasing décor and the room were peaceful.. I really enjoyed my stay. I was there for the SSA Spring Conference which was awesome, easy to get from the hotel to the convention.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Debra D, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great hotel"

4
27/03/2018

Stayed at this hotel for one night after my cruise it was somewhat close to Orlando airport the hotel was very clean, my room was great and clean the staff was professional that I dealt with and it was fantastic that it was attached to the Florida mall where you can shop and get food I would stay again

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Roger R, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Superb hotel and staff"

5
22/03/2018

Great for when we want to be close to the attractions and do shopping. Hotel is part of the Florida Mall which is awesome !! Super clean, great food and service !! Lots of free parking unlike Disney and other resorts that are now charging 20 bucks a night just for parking which is a rip off. No more staying at a Disney property.

"great conference location in Orlando"

5
21/03/2018

Have been to several conferences here. Always a great experience. The bellman make it a point to really know you. The front desk staff are very accommodating. The cleaning staff did exactly what I needed and not more or less.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Lynea D, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Vacation"

5
21/03/2018

Great family place with shops and restaurants, Disney attractions and other parks close within the area. Laundry facility gym workout room. Several pools with jacuzzi. Great for all ages. Clean friendly atmosphere. Look forward to going back when visiting Orlando. So much to do!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear micrm3, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Stayed for Business, will return for pleasure"

4
20/03/2018

Property was very clean. Rooms were very well kept. Staff was extremely friendly and helpful. I stayed for business so I didn't have a choice of the hotel. However, I will choose this location in the future. Good food, lots of amenities and the room service was prompt and courteous. Loved the Breakfast Buffet. DIRECT ACCESS TO THE MALL AND STARBUCKS IN THE LOBBY!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear cuphold, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Convenience and Comfort for our Convention"

5
19/03/2018

This is not the first time for our State Convention to be held at the Florida Hotel and as before it is a convenient location and comfortable place to lay your head after a busy day of workshops, meetings and luncheons and dinners. I found the staff very helpful when needed. The check in and check out was painless !! The adjacent (as in connected) Mall is convenient for a quick bite if needed. The Hamburger place at the opposite end from the hotel is really good !! Self parking is free to guests. The wifi was good for my needs. The bed and multiple pillows were comfortable at the end of the day. Non-feather pillows are available if asked for. The food served at our banquet dinners and luncheons was quite tasty, but there was a small carrot on each plate at each meal...what's with that? I did not have a chance to go to the Crickets Bar located downstairs, but my friends say it was a great place for a drink. I am already looking forward to September and our next planned event at the Florida Hotel.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear flgram, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"NCSL International Technical Exchange 2018"

5
14/03/2018

The people were very friendly. The room was comfortable and cleaned. The quality of the organization of the NCSL Intenrational technical Exchange was amazing. The meal was tasty and there were a lot of options.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Rodrigo M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Ridiculous service charge won't be back"

2
13/03/2018

Don't like to be charged $18 per day For 2 bottles of water ,WiFi and parking in a Dark and seedy Mall parking Lot Wouldn't recommend for those going to Disney too far and probably could find another place that wouldn't charge a service charge for things that should be included Won't be back

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear drpeaceman, Thank you for taking the time to write a review following your recent stay. We are truly sorry that you were not aware of the daily service fee prior to arrival and for any inconvenience as a result. The Florida Hotel and Conference Center charges a daily service fee which is widely disclosed via our website, and other third party booking avenues such as Expedia, hotelbeds.com, etc. Our decision on the service fee is made solely for the convenience of our guests, and is generally very well received. . It covers the cost for private self-parking for hotel guests, unlimited internet access in your guest room and all public areas, state of the art 24hr business center, expanded fitness center, in room safe and refrigerator along with two bottles of water daily. We fully realize that not all of our guests will use all of the amenities all of the time, but in these economic times it is simply the cost of consistently providing and maintaining exceptional service and amenities, with exceptional people. We value your business and certainly appreciate the time you took to post a review. I hope you will consider our hotel for future trips to Orlando where you will receive friendly and efficient service, clean and functional accommodations, in a great location. Sincerely, John Lamont General Manager

"Business meeting and two night stay"

4
13/03/2018

Three of us were there (two nights) for a business meeting which was held on site. The check in was quick and efficient for us with three separate rooms. We just did self park since the lot was directly in front of the hotel and easily accessible. I found my room to be clean and the bed was comfortable. The wi-fi worked well in my room. The bathroom had plenty of towels and Bath & Body Works products (always something I appreciate). One of my co-workers was two doors down from me; her room was freshened before lunch. My room was taken care of sometime between 5-7pm when we went to dinner. This was true for the third member of our group as well. I am not sure why it was so late in the day but I would think the standard would be to have all rooms completed by 3pm? All of the staff we encountered were very friendly and busy keeping the common areas spotless. All of the members of housekeeping we encountered asked us if we needed anything and did so with a genuine smile. Our meeting rooms were a little cramped but that may have been because of how many people actually attended vs what was communicated to the hotel, or the availability of meeting space when the reservations were made. Unfortunately, none of us were impressed by the food which was served to the group. I realize that food held on a buffet line is hard to keep super hot. At one point they were bringing out a full pan from the kitchen and I was the first served from it, and it was still cold. The eggs were cold at breakfast the next morning and the fruit did not appear to be all that fresh. I think there is some room for improvement in the food service area but the rest of the hotel was clean, staffed by friendly people and the hotel is in a convenient location.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear YOGAAMY: Thank you for taking the time to post a review following your recent stay. I am delighted to hear that overall you enjoyed your stay with us, and that your check in was fast and efficient, you found your bed comfortable and you enjoyed the Bath & Body Works amenities in your guest bathroom. I am however truly sorry to hear that you were disappointed with the quality of food served during your catered event, and for any inconvenience you may have experienced as a result. I have shared your feedback with our culinary team, reiterating the importance of preparing and serving the best quality of food at all times. I also noted your feedback with regards to the time of day your room was serviced, and this too was addressed with my housekeeping management team. Thanks again for taking the time share your feedback, and I hope we have the opportunity to welcome you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Just great"

5
13/03/2018

Stayed here before and this trip was, overall, great again. I did have an issue with the lack of courtesy and welcome from the person that checked me in but: a) This is being dealt with internally b) We all have a bad day sometimes That is why I have still given an 'Excellent' review for service Overall, my visit was great because: i. Hotel is seriously convenient being part of the Mall ii. Clean and comfortable rooms iii. Great breakfast iv. Love going to the Bar in the hotel called Crickets Wouldn't hesitate in recommending this hotel

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Brian G, Thank you for taking the time to post a review following your recent stay. I am delighted to hear that overall you enjoyed your stay, and that you found our rooms, comfortable, the breakfast buffet enjoyable, and the staff in Cricket's Bar friendly and efficient. I did however also note your comments regarding your arrival and the interaction with our front desk staff which was less than hospitable. This is simply not indicative of the level of service we strive to provide, and I can assure you that we take your feedback very seriously. This will certainly serve as a reminder for us to stay vigilant in our efforts to provide a memorable experience for each and every guest. Thanks again for taking the time to post a review, and we look forward to welcoming you again the next time your travels bring you to the Orlando area. Sincerely, John Lamont General Manager

"I stayed for two nights while attending a conference onsite."

5
12/03/2018

Everyone on the hotel staff was extremely pleasant and helpful - from the parking attendants, the front desk staff, the restaurant servers and even the security guard! I also liked that the elevators required a room keycard to enter.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear slpslp1959, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"My business stay at the Florida Hotel & Conference Center."

5
08/03/2018

I stayed here because of conference, and because I found nearby hotels to be sketchy at best. The Florida costs more than I like to spend, but in this physical area, is worth the money. I particularly liked the large desk area in the room. I did need to spend some time in the room working and it was more efficient work space than most. There were plenty of places to meet with clients. Being attached to a retail mall provided everything I needed. Hotel staff, from valets, bellmen, cleaning staff and lobby staff were friendly and helpful.

"Comfortable Visit"

4
07/03/2018

Generally a great stay except for the valet guys, when we arrived we pulled up and asked how we get into the parking lot they laughed at me when I asked should I just leave my vehicle and check-in. Ended up ignoring them and doing just that. The parking lot was a bit of a mess with valet signs littered all over the place and not particularly well organised. Checkin staff were super helpful as were the house keeping staff. Room was pretty good but could probably do with an update.

"Business trip for seminar"

5
06/03/2018

Excellent Hotel to hold a large seminar, from the meals served to the very clean and comfortable rooms. The attach restaurant and bar was nice and very friendly. with it's location made an easy ride to Disney World and Universal property's. With great restaurants also nearby.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear O6977QMmikep, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great pillows and bed"

4
05/03/2018

The hotel is ok. The receptionist was friendly enough. The key card reader to get the elevator to work was a bit wonky. The rooms are a bit dated. But i've had to stay at a lot of places on business and these were literally the best pillows and bed i've ever slept on. Completely nailed that game.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear kmnelson19, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay especially the pillows, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Over Night Airport Hotel"

5
04/03/2018

A beautiful large main lobby greets you as you walk into the hotel. The Customer Service Agent At Checkin the finest I have ever experienced. Restaurant and bar had a great vibe. Rooms were well appointed, beds and pillows ultra comfortable. There is a large mall attached to the hotel for some great shopping. Approximately 20 minutes to the airport (classified as an airport hotel). I would definitely recommend this hotel for longer stays and look forward to returning.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear barbara1954, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Nice Visit!"

4
01/03/2018

The room and bathroom were very clean and the bed was comfortable. Noise levels were very reasonable. The staff were courteous and professional during my stay. They have a nice workout room. There is a nice mall if you like that sort of thing.

"Excellent stay in Orlando"

5
01/03/2018

This hotel has such nice staff all around the hotel facilities. Rooms are nice, spacious and clean with great big beds. A great breakfast with fresh omelettes and pancakes, and loads of other quality choices. A great gym and a nice swimming pool with loads of sun beds. Big variety of good restaurants within walking distance and located in the Florida mall if you need shopping at almost any time. I would highly recommend this hotel to families and couples that visit Orland and don't want/need to stay in the middle of all the happenings. It's just a 15 minute drive to most things sightings in Orlando.

"Amazing staff, comfortable rooms, lovely stay"

5
01/03/2018

I stay in this hotel often and would highly recommend it to anyone visiting Orlando, it is connected directly to the mall which is very convenient. The staff are very helpful, rooms are always clean and comfortable and there are two very nice and reasonably priced restaurants within the hotel.

"Conference Host"

5
01/03/2018

I enjoyed my stay at the Florida Hotel & Conference Center! I love the vibe this place gives. As soon as you arrive, there are staff members helping you get out of your vehicle and they help you unload everything. As you enter the hotel, you are greeted by the front desk attendants. They are super easy to work with and will even text you shortly after you are settled to make sure that you're satisfied and to check if you need anything. I've never been at a place that makes you feel so welcome. The rooms are spacious and very clean. The cleaning staff is nice and very responsive to your needs.The quality of food and the waiting staff were amazing. :) oh, and the close proximity to the mall- you can never go wrong with that! If you have a chance to stay, you will not be disappointed!

"Good position for most attractions"

4
28/02/2018

On site to a mall, good for when the sales are on. We did have some issues with the bedding on the beds but this was resolved. We ate in the restaurant and also in the bar. The staff are very friendly and we enjoyed our stay. Would definitely stay here again.

"Great Location, Great Service, ROOMS NEED UPDATING"

4
22/02/2018

Fast efficient check in. Great room location on top floor. Comfortable bed. Bathroom badly needs updating and at the very least a deep clean. Fridge in room and large screen TV with limited channels. Frustrating single serve coffee with endless packaging but replaced daily. This hotel with its beautiful lobby, after rooms being updated would be the best around. Would recommend

"2018 Winter Seminar Conference"

5
22/02/2018

Great place! The hotel staff is incredible and will accomodate anything you need. We had a conference there with around 130 people and it coulnd't have gone any better. The staff (managers/audio and video/catering) is there for your needs 24/7. Great location with a mall being connected for pleasure or if anybody needs anything. I highly recommend this hotel and conference center.

"Location Location"

5
21/02/2018

I was not expecting this to be as beautiful and convenient as it is. The hotel is immaculate, the rooms are elegant and super clean. The hotel staff is second to none. Kevin checked us in to two room and although we had issues do to our travel agent, he was able to resolve the matter within 3 minutes. The Hotel is conveniently linked to a mall that has every store you could possibly think of. Name a restaurant and its within walking distance or a short ride. I personally loved Marcelo's in the Hotel. Their breakfast Buffet is amazing, did I mention the omelet station? The conference halls are perfect and the meals during the conference were fresh and delicious. I now have a place to bring my family with me while I'm on business. They can enjoy shopping and the pool while daddy is working. Thank you Florida Hotel!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Jonathan V, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"I was on staff of Timothy Plan"

5
21/02/2018

It was excellent from the sign in to the sign out procedures. The food was very good and everything was done well and very clean. Lindsey who was in the dining room was very congenial and helpful in every way. The ladies who were cleaning were polite and friendly as we talked with them a few minutes in the hallway. The staff was extremely helpful in getting the small things we needed or asked for. Very pleased with my stay, just as I was last year. Thank you again.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Carolyn F, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Hotell"

5
21/02/2018

Great hotel and nice convenient location. Very friendly staff that are welling to go above and beyond to take care of customers. Highly recommended. We stayed for 2 nights and both noght were very quite and comfortable. Very clean and its truly 4.5 stars

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Karzan J, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Comfortable business trip"

5
15/02/2018

All staff I encountered were very courteous, friendly and inviting. I kind of felt like I was visiting with family. I observed in the bar area an elderly woman escorted in by one of the waiters, he seemed to treat her like his own grandmother.

"Nice fun and quiet "

5
15/02/2018

Nice fun and quiet, Great hotel, super service, nice knowledgeable staff, will defenetly come back , the food was great at the restaura/bar nice ambiance and will defenetly recommend thanks your a star

"Great as always"

5
15/02/2018

I had a little bit of a bumpy check-in with some mistakes made; but after that everything was great. I love the location of this hotel, both easy access to shops and restaurants and reasonable driving distance to everywhere. As a solo traveller, I also find it safe, friendly and welcoming. Two stand out things - I love the beds, they are so comfortable. Also the chicken fingers in Cricket's Bar are to die for.

"Great venue for corporate event!"

5
13/02/2018

The ballrooms, catering and sleeping rooms were all terrific. Our event went very well. We enjoyed watching the Superbowl at Crickets the night before our event. The Crickets staff were wonderful! Weill definitely plan to have next years event at the FL Hotel and Conference Center.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear WendyNelson, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Amazing structure! Amazing team!"

5
13/02/2018

Simple the best! Very professional event team, much supportive and friendly. The meeting room was perfect. We got almost 200 people and everybody just loved. Was our first event in there, but definitely we will be back!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Alexandre M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Highly recommend this horel"

5
08/02/2018

Always a great experience with friendly staff! Great food. And having the shopping at your fingertips is always a plus! Even the greeters upon arrival are pleasant and welcoming. I highly recommend this property if you are visiting this area.

"FASN Annual Conference"

5
08/02/2018

The room was comfortable, and well kept. The staff were all so very helpful and friendly especially those at the front desk. The food at the conference was over the top. Keeping a group of over 150 nurses happy is no easy task. I didn't hear any complaints. Having the Florida Mall attached to the hotel is an added perk.

"Everyone was very polite and helpful was a pleasure working with them"

5
08/02/2018

The room was clean and tidy, had everything you need for your overnight stay very comfortable. The restaurants were also very clean food was good and the service was excellent. Staff was very knowledgeable and helpful for all questions regarding local restaurants and places to go and see. Would highly recommend to others

"Excellent Service!"

5
08/02/2018

The Florida Hotel is located in an ideal area. It's attached to the Florida Mall. How cool is that? I visited the hotel on business. The atmosphere was peaceful. The hotel restaurant provided great service and food.The lobby is beautiful. The staff was very helpful and friendly. The rooms are clean and my view with lighting in the morning stood out the most. I would recommend this hotel to business counterparts, friends and family members.

"Outstanding Hotel"

5
06/02/2018

From the first impression of the fountain and then outstanding valet service getting bags out of car, to the big pool with sun all day and the solid rooms with thick walls that are totally private - well it's just plain a 10 out of 10 for the price. Price is what you pay, value is what you get and this fine hotel is TOP value! Besides the above, the fitness is large, the lobby is first class and the breakfast (although a bit pricy) is surely worth it if you have a big appetite since it's all-you-can-eat. We used the conference rooms, which there are plenty of, and all was as expected, top-notch. I highly recommend this hotel and look forward to staying again next year.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Spellacy, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Nice hotel"

4
01/02/2018

The rooms of this hotel are very clean, maybe they could put more attention in the sink cleaning. But in general it was a great stay. The staff are very courteous. There are many convenient stores around because it is located next to a shopping mall.

"Excellent Place to stay."

5
01/02/2018

I visit the hotel very often due to the nature of my work. I also visit many hotels throughout the US. The Florida Mall Hotel is one of the best. Excellent friendly service always, great location and facilities!!! A good choice!!!

"Nice hotel"

4
31/01/2018

It is a nice clean hotel. Great if you want to do shopping as it is attached to a large mall. Breakfast buffet is to pricey. Room was nice maybe a little dated. Staff were very friendly and helpfull. It was nice that they help with the luggage as you check in as I would not want to drag luggage from the parking lot. The parking lot is fenced in but still accessible by other people very easily.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Ken S, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Assistant Director of Golf"

5
31/01/2018

I will introduce this hotel how convenience connection to Florida Mall, cleanliness of overall hotels & quality service of restaurant, lounge, front desk & all other attendants to all my friends who plan to visit to Orlando.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Stay At Flordia Hotel "

4
31/01/2018

The visit was nice. Bed very comfortable however the rooms lacked proper lighting also the temperature in the rooms was kind of off and cold. Window to look outside was dirty. Was only in the room to sleep so we made it work.

"Great Hotel"

4
24/01/2018

This hotel is attached to Florida Mall. It's a big mall and the entrance is right out your hotel lobby. Great shopping and also a Crayola fun place for the kids. The rooms are clean and there is also a pool. This hotel has many amenities. It's also only six miles from Orlando International Airport.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear ccostantino1, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great price, location, and rooms"

4
22/01/2018

Located in the Florida mall, it was a great place to stay. There was even a Starbucks in the lobby, Staff was friendly, informative, and helpful. Rooms were clean and comfortable.Very close to all the Orlando attractions.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Lispeer, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Wonderful stay"

5
20/01/2018

Staff, rooms, amenities, ease of access to shopping, dining and they care! Checked on us within 15 minutes of getting to the room! I can see why the hotel was chosen as our conference site, convienence, more convienence. Will definitely stay again for pleasure next time.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Leonard P, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Accommodations = Good"

4
19/01/2018

Hotel entrance is immaculate and the convenience of the mall was an added amenity. Beds were comfortable, however I was disappointed with the lack of a blanket/comforter especially given the colder season. Room service brought up a less than soft cover that felt like wool to say the least. Microwave was below average and we paid an additional fee for it. Towels were hard. Overall the smell, appearance and set up was nice for the occasion.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Tammy J, Thank you for taking the time to post a review following your recent stay at our hotel. I am pleased to hear that overall you enjoyed your visit, and that you found our location being attached to the largest indoor mall in Central Florida with over 200 shopping and dining options a plus during your stay. I am however truly sorry to hear that you were not equally impressed with the linens and microwave in your guest room, and for any inconvenience as a result. We continually strive to provide the best possible experience for all guests, and I am pleased to tell you that future Improvements to our guests rooms are forth coming. Thanks again for posting a review and we look forward to welcoming you again the next time your travels bring you to the Orlando area. Sincerely, John Lamont General Manager

"Excellent all around!!!"

5
19/01/2018

Every aspect of my visit was phenomenal !!! The room was lovely, very clean, all staff were friendly and accommodating. Lunch was great, fresh food and portion was amazing. I definitely would recommend and visit again

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Leslieparkerpearll, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent place to stay"

5
18/01/2018

Very nice hotel and well located. You have the mall facilities next door. The team is really dedicated to you and you can expect one of the best breakfast in US. I recommend strongly this hotel. It is a very good place

"Great experience!"

5
18/01/2018

The staff at The Florida Hotel was very accommodating and friendly. From the moment of arrival, the doorman was super helpful. I found the hotel room to be comfortable and the conference room we used was also adequate for our needs. I LOVED that the hotel was connected to the Florida Mall for easy access to dining and shopping. Another major bonus was the Starbucks in the lobby. I had a great overall experience.

"Great Visit"

5
18/01/2018

This was our first visit to the Florida Hotel and we were very happy! We went just to get away for the evening. The hotel is connected to the Florida Mall and has easy access to tons of restaurants and shops.

"Great location if you like shopping."

4
17/01/2018

We had a brief stay here. Very big hotel, good value for money. Great place to stay if you like shopping as its located in the shopping centre. About 15 minutes to Orlando Airport. Staff were very helpful and allowed us to get a very early check in!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Chloe2108, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Very Reasonable Price"

5
13/01/2018

The hotel might be a bit on the old style, but dont let that detour you. The lobby, and the rooms are beautifully decorated, and most importantly CLEAN! The breakfast was also very delicious. For the location, and the price you will not find a better spot!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear ks275015, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Very worn hotel but awesome shopping location"

3
11/01/2018

Our room 961 haven't seen any renovation for a long time. Big crack near the window where the wind was blowing in from. Almost comical. The 9th floor corridor was dimly lit and unappealing. I'd avoid this floor if possible. Certainly that room. The state of the room was nicely matched by bedding with holes (see picture). The receptionist was nice and let us do an early check-in which we were thankful for. Although the hotel wasn't very impressive we probably will stay again due to the location right next door to the Florida Mall.

"A lot more of what you can expect."

4
10/01/2018

Great place to stay for business or general travel. Thinking on a Hotel at a mall don't bring the best first impression but you may like to rethink about it. Great service, personnel is very oriented to provide results and satisfaction and well oriented. Some of them with significant tenure. ( I have been staying for 3 years and saw familiar faces). You can find everything: a nice pool, descent bar and restaurant, and fitness center. The best is that is very clean and organize, plus you can do last minute shopping if necessary.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Israel M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Location, Location, Location"

4
09/01/2018

The Florida Hotel is a nice hotel for a good price. Though the rooms and lobby are not overly fancy, they are very clean and comfortable. If you are looking for a resort style hotel, you may not be happy with this hotel. We stayed for 10 days and were very comfortable and we found the service was very good. The rooms come with a mini fridge but not a microwave. Crickets is a very nice and reasonable restaurant/bar in the lobby where you can get a great burger or pizza. The best part of the hotel is it's location AND the worst part of the hotel is its location. It is about 35 minutes from Walt Disney World and about 25 minutes from Universal so you are not right in the excitement of Orlando. However, we really liked having a location where we could retreat from the craziness of the Orlando traffic and pedestrians. It was very nice being attached to a very large mall. The girls could go shopping and to the food court without me worrying about them. I was able to get a very good pedicure without paying the resort prices. There is also lots of free parking. The hotel has one of the best fitness centers I have ever seen in a hotel. WARNING! If you purchase your room through a travel; website, the hotel hits you with an additional $18/day amenities fee that we did not expect. This covers the fitness room and some other items. We were not expecting this fee so the deal we got on line was not as good as we thought we were getting but still not terrible for Florida in December. Overall I recommend the Florida Hotel.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Travelhistorynut, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great hotel"

4
07/01/2018

Great hotel, good location, friendly staff, clean and spacious rooms, comfy beds. Crickets restaurant is good for food and drinks also which is just ok lobby. Has direct access to the mall for shopping for those who want it.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear MQ85, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great value for money"

4
07/01/2018

One of the few places in Orlando where you can still get a good value for money in december. Nice standard rooms and a very good common area with swimming pool, good gym and business office. Location is great as it's inside the florida mall. Staff is nice. Highly recommendable.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Mauricio A, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great location and wonderful staff"

4
04/01/2018

Hotel was great. Hotel was connected to the mall, which was great for shopping. Room was nice and clean. Only down fall, no microwave in rooms. Out side of hotel area, there are a lot of eatery. I would have liked the pool to be inside the hotel and on the upper floor. Didn't use the pool, had to go through the lobby in order to get to the pool. I was not comfortable with this arrangement.

"Great hotel and great atmosphere "

5
04/01/2018

My wife and I stayed at this hotel overnight for New Years (we live in Ormond Beach). Great hotel, great staff, good in-house restaurant, and a big plus being attached to the mall. Plan to stay here again in the future and will recommend to friends.

"Perfect Spot!"

5
04/01/2018

So glad I chose this hotel. Staff is friendly and everything you need is right there in the mall. Starbucks is onsite as well as its own restaurant and bar so you dont have to travel for anything! Great location and close to the theme parks.

"Great location and fab staff"

4
03/01/2018

My family and I recently stayed here for one night prior to us boarding our cruise from Port Canaveral the following day. We were warmly greeted by a very friendly assistant who checked us in with speed and efficiency. The rooms are very spacious and the beds comfortable. As we only stayed one night we did not use any of the restaurants at the hotel or the facilities so I cannot comment on these areas. Great location to shop at the Florida Mall

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Martin J, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent Hotel, Service, & Staff"

5
02/01/2018

The Hotel is beautiful, Service and staff are amazing. Hotels is also conveniently located in conjunction to the mall which is great. Ruth at the front desk was amazing and assisted my family with our early check in request.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Ashley S, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"WONDERFUL AND HEAVENLY"

5
28/12/2017

Clean and fresh If you have questions, they get answered This is about as perfect as place you can stay on Earth. I am here everyday. This Hotel is truely amazing!!! Visit CRICKETS RESTAURANT AND BAR ask for Job, (pronounced Jobe), he is my waiter, but I am willing to share him with you... GOD bless you, Merry Christmas and Have a Happy New Year!!!

"Hotel Stay"

5
28/12/2017

My family and I have been visiting Orlando for the past 15 years, we have stayed at the Florida Mall Hotel on many occasions and have been completely satisfied with our experience each time. From the check in to the room comfort we enjoy this hotel very much. I'd also like to commend the excellent services from the Valet and Bell staff although i dat recall them all bye names at this time. They have all shown us professional and courteous service each time. Thank you so much for running such a high standard property.

"A must stay Hotel"

5
25/12/2017

The wife and I stayed at the Florida Hotel for the first time, we both enjoyed it, the mall is just downstairs, which my wife loved. I enjoyed the location of the Hotel and mall as we'll, because I didn't have to drive, my wife could go downstairs and I could stay in the room. The rooms were very spacious and clean, The breakfast at the Hotel was excellent, and the entire staff was top notch, we are looking forward to visiting the Florida hotel again.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Gary H, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Always a pleasure"

5
22/12/2017

Great location, fantastic staff , very clean and comfortable. I always book this hotel when traveling to Orlando and will continue to return without question. Being attached to Florida Mall is so convient

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Stephen G, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Pleasant Hotel "

5
22/12/2017

Stayed at the Florida Hotel during the weekend. We arrived late at 2 am and the desk clerk could sense we were tired and hurried our check in. He was very polite. Had breakfast at the hotel restaurant and the meal and staff were excellent. The hotel adjoins to a major mall. There is nothing bad I found with our stay.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Stanowak, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Just an overnight"

4
21/12/2017

The location was great. Room was up to date and nice and clean. Had some late dinner at the bar. Was very good. This hotel is connected to the Florida Mall and provides direct access. Structure and interior are very nice.

"Great location & excellent staff"

4
21/12/2017

Great location & I had a top notch overnight stay at this hotel. I would highly recommend to business or pleasure travelers. Staff was excellent & accommodating. Rooms were spotless. The added benefit of the adjoining Florida Mall made Christmas shopping easy for me!

"Top Class"

4
20/12/2017

This is a really top class hotel ... modern and rooms etc of the highest standard. As heading for a cruise were picked up at airport and didn't have to worry about locating the hotel which is located very close to the airport. Check-in was easy with a front office person that was robotic in personalty. Check-out lady was far more friendly and represented the human face of the hotel. Didnb't have time to sample any of the facilities but visited the Mall which is attached to the hotel. The $20 service charge is an unfamiliar territory to a European ... Absolutely superb breakfast that cost c.$12 and is absolutely wonderful ... great choice, fresh food, cheeses in abundance, smoked salmon etc etc GREAT

"Best Stay Ever"

5
20/12/2017

My co-workers and I come to Orlando every year during the first week of December to attend a one day conference. We have stayed at this hotel every year. By far, this was the best stay ever!!! This year my co-workers could not attend so I took an elderly friend of mine. She was spoiled rotten by the staff and made to feel like she was the only guest in the hotel. As for me, from check-in to check-out everyone was friendly, responsive, respectful, and saw to it that the guest had a wonderful stay. Our room was very nice and clean and we enjoyed looking out our window to the beautiful lights that were done as a Christmas tree. It is so nice to come back to the hotel from my conference and relax a bit and then hit the mall. I so look forward to my visit each year.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Wolffrat, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Connected to the Florida Mall"

4
19/12/2017

We were visiting friends in St.Cloud and this is the hotel the choicehotel search came up with using points. I hate using lots of points for just an overnight, so when I saw this was a premier site went for it. Low reward points for a very nice stay. We were on the 10th floor, and got to see fireworks off in the distance. We shopped and ate at The Florida Mall without the parking hassle. Not sure if this was the closest to St.Cloud but overall it was good. The only negative, we had a neighbor that kept slamming their door -- didn't hear anything else just that darn door continuous slamming.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear he1313, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"3 NIGHT STAY FOR CHRISTMAS SHOPPING"

5
14/12/2017

have stayed at this hotel a number of times going back to when it was a sheraton , the friendlness of staff is exceptional , we were on the 7 th floor and had no disturbances ,room was clean and tidy , located directly at mall so close to shops and call into crickets after shopping for a well earned drink and food Carlos the bartender another friendly chatter person , just a plus note millers ale house on edge of mall another good eatery and ales

"Good hotel in a busy location"

4
14/12/2017

Attended convention at this hotel for the 3rd time. Facility is well maintained with good helpful staff. Location is tricky to find in the huge mall - you need a navigator for this. Rooms are good quality. Only drawback I found was a noisy refrigerator and some of the LED lights during the night. This is a good location for shopping or conventions. The pool facility is good but very crowded during the prime weather in Florida. Food in restaurant a good value but with huge portions.

"Florida KofC Midyear Conference"

3
13/12/2017

Staff members need to be friendlier. Greet guests. Rooms were comfortable, but not ready until late afternoon. One night, we could hear semi loud conversations of guests next door. The bathrooms were clean and well-stocked with towels, soaps, shampoo, etc.

"Manager "

5
13/12/2017

Quality, with reasonable cost, convenient location, restaurant excellent and friendly staff. Attached to a large mall allows fordditional restaurants and shopping without leaving the premises. Rooms are well appointed and comfortable.

"Rooms are sub-par outside and lobby are decieving"

2
13/12/2017

Lobby and outside hotel are decieving. The rooms are sub-par, dirty and the beds had no fitted sheets on them. We could hear music in our room from at the complete opposite end of our floor. Dust on everything above eye level and the carpets were so disgusting we couldnt even walk barefoot on them or let our children play down there.

"Excellent Value in a convenient location to Florida Mall"

5
07/12/2017

Very pleased with this hotel. Everything from the decor to the staff was very tasteful and first class. While I would not call this a luxury hotel the rooms, lobby, friendly staff will leave you feeling like you are staying at one. I would definitely recommend staying here if you are making a trip to the Florida Mall or locals for special events.

"Excellent stay experience"

5
07/12/2017

This is a great location for a conference and stay. Very pleased with the experience. A very friendly and a very accommodating staff. The hotel is very comfortable and very clean. We were there for three days for a conference - which this location is a good location for this.

"Great location!"

5
07/12/2017

The hotel itself was nice, but the staff added to the experience by being extremely friendly, helpful, and accomodating! The hotel location to the airport, Orlando attractions, and the shopping mall accessed via the lobby only added to the appeal! Would definitely stay again!

"Great location!"

5
07/12/2017

Overall, the Florida Hotel was fantastic! The service and cleanliness of the hotel was outstanding. The best part about this hotel is that it's inside the Florida Mall! I was able to get some Christmas shopping done, as well as enjoy some food after my work conference. I definitely recommend this hotel!

"Such a Friendly Staff"

5
07/12/2017

I was staying at the hotel due to a conference and each day the staff was so pleasant and helpful. Every morning I was greeted by Dennis to be sat for breakfast and the server each day was pleasant and accommodating. The manager also came to check on me at breakfast each day. The front desk staff was pleasant and helpful at check-in and out. I had shopped a little to much and the valet gentlemen offerred to help me get to my car eventhough I was not ustilizing the valet services. Every person I encountered had a smile on their face and asked how I was and if I needed anything. I will be happy to return!

"Excellent Hotel."

5
30/11/2017

As a visitor from the UK and having spent the previous 5 weeks touring large area's of the US, travelling about 6.75K miles in total, staying in predominantly Best Western establishments. This hotel which we gained for free on the current Best Western rewards scheme, was exceeding nice, clean and comfortable and the duty receptionist Ruth on duty the night we checked, was very kind and friendly, doing her job most efficiently. As was Joey outside parking cars. All that said, I was "very" disappointed when we got back to the UK and I took a peep on line at my credit card, to find they had charged me for one of the two free nights we had earned, which was in error. I then had to at my expense, phone the rewards scheme people in Arizona (from the UK) and take issue on this error. I have been told my credit card will be re-reimbursed by the hotel, as they have admitted their mistake. So please watch this space.

"Quick Trip"

5
29/11/2017

Absolutely love this hotel, because of it's central location. We actually checked in on Thanksgiving night and there were no issues parking because hotel parking is separate from the mall parking (Black Friday). Check In was done within 5 minutes. No complaints, I will definitely be back.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear zanette_clark, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Comfortable & Accessible "

5
29/11/2017

This was actually my first time staying at the Florida Hotel & Conference Center as I am a local of Orlando. (Currently a flight attendant so it was great having a “home” stop). The rooms are very nice. Spacious, and clean. The staff, even at such a late check in, were welcoming and extremely informative about there is to do around Orlando to my colleagues. Another bonus is that the hotel is literally attached to The Florida Mall! I've never shopped and gone to bed so quickly! With the M&M Candy Store, and The Crayola Experience. There are plenty things to do for the family. Additionally, the hotel is a good 20-25 minutes from all the major them parks (e.g Disney, Universal, Sea World). Also, 15-20 from the famous I-Drive strip. There you'll find (The Orlando Eye, The Aquarium, Madame Tussaud's Wax Museum etc). So if you and your family are visiting the Orlando area, The Florida Hotel & Conference Center will be a beneficial choice for you to make.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Darrian G, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Average Hotel"

4
29/11/2017

Average Hotel, the best part is that the Hotel has a entrance to the Mall. The room are standard (small) and you have to pay too expensive if UPS/Fedex and other delivery a package for you and they even take it to the room.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear aacm2017, Thank you for taking the time to post a review following your recent stay with us. I am pleased to hear that you enjoyed our location being attached to the largest indoor shopping mall in Central Florida. I did however also note your disappointment with your guest room, and I am truly sorry that we may not have met all of your expectations, and for any inconvenience you may have experienced as a result. We continually strive to provide the best possible experience for all guests, and I am pleased to tell you that future Improvements to our guests rooms are forth coming. With regards to the drayage fee for packages, we certainly understand your disappointment with not being aware of this prior to your arrival, however due to our connectivity to the mall we ship and receive a very large number of packages daily on behalf of our guests. The drayage fee helps to cover the cost of providing this service to our valuable guests. Thanks again for sharing your feedback, and I hope that we have the opportunity to welcome you back the next time your travels bring you to the Orlando area. Sincerely, John Lamont Hotel Manager

"Great hotel"

5
29/11/2017

Great hotel, excellent room, convenient location, friendly and helpful staff. As returning guests for a long time we appreciate the overall quality of this hotel. Convenient shopping in the Florida Mall. We will be back.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear GTH66, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Very enjoyable stay!"

5
22/11/2017

We stayed here during a recent Orlando vacation. The directions to the hotel were a bit deceiving but once we found it we were very pleased. this is a very nice hotel. The room was clean and the bed was comfortable. It is very conveniently located adjacent to The Florida mall. There is a Starbucks, restaurant and bar, and convenience shop all located inside. We visited Starbucks, the convenience shop, and the bar while we stayed there. Every interaction with staff was pleasant. Being attached to the mall was very convenient for shopping as well as some quick meals in the food court. I will definitely be looking this place up again for future trips to Orlando.

"great hotel"

5
22/11/2017

This was one of the best experiences at a hotel that I have had and I travel often. I highly recommend this hotel, the staff were so service oriented. The breakfast buffet was amazing and the service in the restaurant was above and beyone. I ate there two mornings and both times the servers were what you expect with good servce.

"2nd Visit As Good As The First"

5
21/11/2017

This was my 2nd time visiting the Florida Hotel this year and everything was just as good as the first time. Adonis, one of the managers, even remembered us from our first visit. Talk about feeling special. Everyone on the staff is first rate and efficient. We will definitely return to this hotel.

"Great place to shop and relax at end of Orlando vacation"

4
21/11/2017

We are a family of 2 adults and 2 kids ages 12 & 14. We stayed here for one night (November 17) at the end of our Disney vacation. The fact that the hotel is attached to the Florida Mall was perfect for us. Hubby shopped for an hour and then laid by the pool all afternoon. Daughters shopped for a few hours and then hit the pool. Mom just shopped and shopped. We didn't have a car so the fact that we could all walk back and forth between mall and hotel room was perfect for us. We had a corner room #301 and it was bright and sunny, although the view is drab. The room was clean, and they accommodated us with an early check-in which was nice. The AAA rate made the price very reasonable. I discovered that it is a Best Western Premium hotel, although you won't find a Best Western logo anywhere at all. However, I did book through the BW website and accummulated points for my stay (at least I think so - haven't checked yet). There is no continental breakfast or anything though, so that was a bit disappointing as we had no time before our flight to have a sit-down breakfast in their restaurant. My family enjoyed the pool area and said it was nice. I still don't understand the $18.00 service fee or resort fee tacked on to the nightly rate, but it seems that many of the Orlando hotels are doing this. Be prepared to see that additional $18 charge on your bill. The hotel is relatively close to the airport too, so that was handy. We would stay here again if we return to Orlando and decide to have a shopping day.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear sherwoodparkian, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great time for my daughter's birthday"

5
21/11/2017

Room was okay; corner room 861. But the staff, food, and overall experience were excellent. I would stay at the Florida Hotel again. My family and friends enjoyed the pool and spa and I'd be remiss if I didn't mention Carlos and Jonathan the outstanding bartenders serving us some nice wine and appetizers.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Howie L, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"I really enjoyed it"

5
16/11/2017

I lived in Orlando for 10 years, worked right up the street and didn't realize that there was a hotel attached to the Florida Mall. That being said, this is a great location! I checked out the gym and the pool, both are excellent. The pool is great if you are training and need to swim laps, it's really large. The front desk staff was gracious and accommodating, the person that checked me in was very nice and spoke with such pride about the hotel, the location and the offerings. It was a really nice stay and I would stay again!

"Always happy to stay here"

5
15/11/2017

My husband and I always stay at the Florida Mall Hotel the first night we arrive from England and are never disappointed. The staff are always friendly and courteous and the room is always nice and clean. After a nine hour flight all we want to do is go to bed when we arrive but we cannot resist a quick look around the mall first as it is so convenient. The beds are really comfy and the bedding is clean. The continental breakfast is a little pricey if you only want a bit of toast and cereal but is reasonable if you have a bigger appetite as there is a good choice. Can't wait for next year!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Jennifer L, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great hotel!"

5
15/11/2017

First class service, beautiful hotel, perfect location and connected to Florida Mall! Convenient no matter where you need to go in Orlando. Very close to I-4 to get around town. Breakfast restaurant available, Starbucks, and a restaurant/bar are all on site. Walk a little and enjoy all the restaurants of Florida Mall, plus fill all your shopping needs!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Cameron P, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Extremely Satisfied"

5
14/11/2017

First visit to BW The Florida Hotel and Conference Center. Extremely Satisfied. Comfortable room, pleasant staff, great bar/lounge and convenient to the airport, I would recommend this Hotel to my family and friends

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear leonah589, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Horror night"

1
13/11/2017

Can write this review because I'm totally unable to sleep in this hotel. After a hard two hours fight for getting my 3 years old to asleep (because of this generator noise in our room) I was so fed up with this situation that I walked to Front Office and complained about this situation ( at 11.30 pm) - because I wouldn't wake up my little up again while I'm on the phone. The lady offers me chaining the room - which is - when you are also a parent - indiscussable or sending up Engineering. After a 15min waiting the guy was also surprised of this sound and said this must be one of the Generators in the building. But he was sure that he couldn't stop the sound. In my opinion it is a Scandal on on purpose that Best Western is selling suh a room for over 200 US $ and is aware of this sound. By the way, 38 dB all the time. I always tried to avoid Best Western unfortunately we had to pick this hotel. I also know that Mangement care a s.... for my situation. So my only chance is ti inform you about this indiscussable hotel! BTW: I'm proud member of several Golden Membership of other Hotel groups. Just in case you think, I'm a part-time Hotel guest

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Dirk R, Thank you for taking the time to post a review following your recent stay at our hotel. I am truly sorry for the outside noise that disturbed your rest, and for any inconvenience you may have experienced as a result. We go to great lengths to see to the comfort of all of our guests and every effort was made to address your concerns including a room move at which time you declined. I am however pleased that prior to departure you had the opportunity to speak with our Front Office Manager and that your concerns were addressed and this matter was resolved. We appreciate your business, and I hope we have the opportunity to welcome you again the next time your travels bring you to the Orlando area. Sincerely, John Lamont General Manager

"Great Hotel, Great Shopping"

5
09/11/2017

We were at this hotel for a convention. The hotel itself backs onto a fairly large shopping mall (Macy's, JC Penney, Dillards, Apple, etc), so it was perfect for us. It has a nice sized outdoor pool, perfect for doing lengths and getting a bit of a tan. The rooms were comfortable and clean, particularly on the 10th floor. The staff were particularly friendly and eager to assist with special requests. The hotel bar and restaurant had decent menus with (for me) large portions. Checking in and out was a breeze and I spent very little time at the front desk. I would recommend this hotel, particularly if shopping is in your plans, and you want somewhere with access to nearby restaurants.

"Very nice and comfortable place."

5
09/11/2017

I have stayed here for 3 years now and will be returning in 2018. We like the hotel very much. The Mall is a plus for we get bored in meetings all day. Best restaurant in mall Boca Di Poppa is a re came need one always. Ty.

"Great hotel, great mall, great location"

4
08/11/2017

We booked this hotel simply because of a conference and were pleasantly surprised by several things: - Guest services (luxury level) - Laid back atmosphere (luxury with a non-pretentious attitude) - Full-service bar, restaurant, "quick-serve" convenience store & large Starbucks... all in lobby - Premier access to FL Mall (which we found to be very nice!) - Security to/from mall - Comfortable room size, bedding, showers, etc. 15 min from downtown. Unsure of distance to theme parks. Would definitely stay again.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear icthus4u2, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"The room was very nice."

4
08/11/2017

Nice room, mattress needed rotating, if not replacement. The staff are all extremely friendly and accommodating. Food choices so, so....overall a pleasant experience. The fact that it is attached to the Florida Mall is a bonus.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Angelique B, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"I am a hotel snob and still was impressed"

5
08/11/2017

When I found out my conference was going to be at this hotel, my house sunk a little. I'd stayed at this hotel 15 years ago and found it dreary, tired, and, attached to a dated mall. Then I discovered it was a Best Western, which is not a chain I hold in high regard. I was wrong. The hotel has been updated, and the rooms, lobby, dining and meeting services were very nice. Great staff, and very good food!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Drays7, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Last minute booking"

5
02/11/2017

We were extremely delighted and satisfied. The staff was very friendly and accommodating . The location is perfect with plenty of shopping and restaurant options. Had a delightful dinner at Crickets restaurant in the hotel. Would recommend to anyone!

"Amazing Service!"

5
02/11/2017

Year after year we come back to this hotel. It's like coming home to visit family. All the staff at the Florida Hotel are GREAT but Roxroy and Carlos top the list! Be sure to visit them in the restaurant and Cricket's Bar.

"F&B Lacking"

3
02/11/2017

Have stayed here multiple times for conferences. Rooms are average, but the food and service in the restaurant and bar have always been good. The menu even included a very good lobster roll, lots of good entrée options. Sadly this is not the case anymore the bar area was far from prepared to handle a large conference in the hotel. One night the restaurant was not even open so your only option was to eat in the bar. The staffing was far below what was needed. I ordered a quesadilla which was horrible, I have had better at Moe's. The waitress could not seem to check on us and then when she finally came near we asked for a second round of drinks which she seemed to forget. We had to asked other staffers for the drinks, some of us received them, some of us did not. The second night we waited an hour for food and when our party expanded during that time period no wait staff had the time to appear. Other tables were waiting for their checks. We finally texted the hotel, gave up on the extra drinks/food and just wanted our check and the food that had been ordered an hour prior, to go. The manager explained that they were unprepared and understaffed. With only one other option in the mall for a full service restaurant and the ability to know when they will have a large conference this excuse is unacceptable. Unfortunately our group will be returning for 3 more conferences before we switch hotels. Hopefully they will have learned their lesson and forecast their staffing needs better at our next conference.

"SHOPPING SHOPPING AND MORE SHOPPING!"

5
01/11/2017

Hands down the Best hotel experience I've had in Orlando thus far!! Perfect for shopping and Dining, friendly staff ,exceptional service! Great shopping! Good Food! Friendly Staff! Exceptional Service!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear msErie242, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Orlando stay for business."

4
01/11/2017

First time stay at the Florida Hotel & Conference Center. Good central location and I was pleasantly surprised by the quality of this property as well as the friendly helpful staff and nicely appointed guest rooms. The buffet breakfast was extremely good with very fresh selections & variety. Being attached to the Florida mall is a bonus for people looking to shop although this was a business trip so that did not factor in.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear 454ernesth, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great room and staff"

5
26/10/2017

We checked in on Sunday and we were pleased from the moment we stepped into the hotel. The staff was friendly polite and knowledgeable. I was unaware of the service charge but that was minimal and did not detract from our experience. We look forward to our next stay.

"Came through in a Pinch"

5
26/10/2017

My family and I were heading to the airport to return from a week at Disney World when we found out our flight was cancelled. We needed to find a room for the night and wanted to be close to the airport. Not only did this Hotel suffice it was so great for my kids being that it was attached to a mall. My twin sons thought they were still on vacation since we were able to visit the Crayola Experience and the M&M store. Really came through in a pinch for us.

"Rooming Issues"

3
26/10/2017

In all honesty, the hotel was fabulous. Located right with the Florida Mall, it was amazing. Everything was wonderful, except for some glitches along the way, which never should have happened. I, along with a coworker, were there in charge of meetings for law enforcement from across the country. Several meeting attendees started coming to our desk telling us that the hotel said they didn't have a room for at least one night. The hotel kept saying they were over-booked. We asked our banquets manager if she could do anything. She tried, but said there wasn't anything she could do. It wouldn't have seemed so strange if it was one person that didn't book their reservation correctly, but when six people had the same story, that told me the hotel messed up. They were full, but our attendees had reservations probably 1-2 months before these meetings started. If anyone should have been walked to another hotel, it should have been the people that came in off the street wanting a room. I've been a federal meeting planner for 15 years and this is the first time something like this has happened, which was unacceptable. These hotels do like the airlines do, they purposely over book, then tell you there isn't a seat available on the plane for you. The worst thing was the front desk employees could have cared less. We asked if there was an overflow hotel that they use and the woman said yes and told us the name of the two hotels they use. We asked her if she would call and get a room for one of our attendees and she said no, we needed to call. Not good customer service. We travel all over the US holding meetings for high up law enforcement personnel which comes from all 50 states plus all our territories. People traveling that far shouldn't have to worry that they won't have a room. We take a lot of things into consideration when we are at the hotel to decide if that is some place we would go back to. I'm not too sure we will use the Florida Hotel and Conference Center again knowing that at any given time our people could be told they don't have a room. We were told this issue was brought to the attention of the GM. I just hope he trains his employees on the proper way to handle the public.

"So much to offer for all ages!!"

5
26/10/2017

I was so excited that my recent conference was being held here this year! I love this hotel. I always check in as early as I can so I can wander through the mall and then relax at the Cricketers bar in the hotel. Service at the bar is awesome...and enjoyed room service for breakfast. Everyone working at this establishment is incredibly friendly and helpful. And the Banquet services for our meeting were terrific. I look forward to staying here again!

"As Always an excellent stay"

5
26/10/2017

I stay at this hotel fairly regularly and always enjoy my stay. It's very conveniently located, Rooms are bright and airy and have lovely comfortable beds. The hotel has a great pool area and good gym. Crickets bar is excellent too for some tasty food and a cold drink. Thoroughly recommend a visit!

"Proud Mother"

4
19/10/2017

We chose The Florida Hotel & Conference Center as the venue for our beautiful mother's 90th Birthday Celebration. It was an amazing experience from start to finish. Catherine in Events was spectacular. Her expertise was very evident from the start. It made matters so much easier, considering this celebration was planned from North Carolina.

"Pleasantly surprised"

5
18/10/2017

I had to stay at this hotel for a business meeting. I was very skeptical of the concept of a hotel attached to mall. I was also disappointed that I would be in Orlando and rather far from Disney, Universal, Sea World, etc... as it turns out the hotel is quite nice, and service is excellent. The hotel appears to have been extensively remodeled, so it looks pretty good and is being kept very clean. I had the breakfast buffet which was pricey but quite good. I also had dinner and drinks at the hotel bar/restaurant. The food was excellent! There were some really nice touches. For example, I used the exercise room for a long workout and was bummed to realize I had forgotten headphones to use while working out. No problem - they had a supply of nice headphones available in the gym! I did notice that this hotel seems to serve a large number of flight crews, as there were numerous crews arriving and leaving throughout each day. So, I was prepared for a miserable experience, but left satisfied with the hotel. I was still disappointed to too far from the major attractions to squeeze in a visit, but at least my time at the hotel was pleasant.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear RoLo50312, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great place"

5
15/10/2017

Modern clean hotel. Hotel has a gym and swimming pool. Bar that does food also a pizza restaurant and coffee shop. Hotel is connected to the shopping so mall so you don't have to brave the elements to get to it.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear sharon150830, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Genii convention"

5
14/10/2017

Excellent service Especially the bell hop service They made transportation arrangements every morning so we could go to Mass The breakfast selection was fabulous With great service. The front desk excellent as well They checked to make sure we had everything we needed

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Robert C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Be Prepared to be spammed!"

1
14/10/2017

If you don't mind receiving numerous text messages, emails, plus multiple surveys even while eating... then Best Western is an ideal choice. Their attempt to provide better service becomes a nuisance itself.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear johnhV844VZ, Thank you for taking the time to post a review following your recent stay at our hotel. Our goal is to provide exceptional service to all guests at all times, and the optional texting service is intended to provide quick responses to questions, and inquiries from our guests as well as follow up during your stay. I am truly sorry for any inconvenience you may have experienced as a result of our attempts to provide superior service. With regards to the hotel survey we certainly understand your thoughts and again our goal is to provide the best possible experience for all guests and your feedback is an integral part of this process. We will certainly caution our staff on the proper presentation of such so as not to be overwhelming. Thanks again for posting a review. We value your business and your feedback, and I hope you will consider our hotel for future trips to Orlando where you will receive friendly and efficient service, clean and functional accommodations, in a great location. Sincerely, John Lamont General Manager

"4 Star rating at 3 star room rate"

5
11/10/2017

Starting with the most important thing...the bed was very comfortable. All services were more than acceptable. The room was fine except the USB powering ports were dead. The late evening food from the bar was excellent. The business center was actually overstocked with computers and access was very easy. I needed some printing done and it was completely self-service and without a fee. Wow!

"Convention "

5
11/10/2017

Very well maintained hotel with an on the ball staff. Very clean and staff always ready to help. 2 good restaurants and a Starbucks available and if not, there is always the food court in the connected Mall.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear yesterday, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Hotel"

5
11/10/2017

This is a great hotel and has a great location. You have so many opportunities for food and entertainment without even going outside because the Mall is attached. The staff was very attentive and kind, and well trained. Room service is open until one A.M. which is great for those of us who have late night events and like to eat at the end of the day. The prices were fair and the food came quickly and was well prepared. Overall a great stay.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear slamerson, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Genie"

5
11/10/2017

Great hotel for a convention. Attached to a Mall and food court. It has its own restaurant which we only used for breakfast but that was also a great value. We had a water leak caused but all the rain they have been having and they jumped right in it. A new room and assisted moving our luggage and apologize for the inconvenience. The convention center was great also. This is the third time we have stayed here over the year and was never disappointed.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Pete L, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Genii Convention"

5
11/10/2017

Staff was super. Everything clean and well maintained. Couldn't ask for anything better. Front desk checked on us via text to make sure all was fine. Room service was on time everytime and as ordered. This was our second stay and look forward to more.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Michael K, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Lots of space! Connected to the mall and great parking."

5
05/10/2017

The room was very spacious, bathrooms very clean and really convenient location considering it's connected to the Florida Mall! Oh and there's a Starbucks downstairs along with a Grab-n-Go shop. Very accommodating with the conference hall as well. They did charge about $10 to have a microwave in your room which seems ridiculous. The staff was very friendly and I wish I could remember the lady that checked us in. She was very nice and helpful (long blondish hair, kinda tall?) We'll definitely come back!

"classic, expansive decor on all phases of the property"

5
05/10/2017

when you enter the hotel there is an immediate feeling of elegance, the decor the expansiveness, the layout of the front desk etc... the elevators were even modern, the room was beautifully decorated and more than clean, the hotel staff, maids, valets, front desk, managment, etc were courteous and helpful . [with exception of special events for the pricing of the hotel such as we had, the price of the rooms would be a little out of our reach but I would not hesitate to recommend this hotel to anyone

"Best value in Orlando"

5
05/10/2017

I was very pleasantly surprised at my recent stay at the Florida Hotel & Conference Center. I had previously stayed there many years ago and had been disappointed. What a surprise to see the improvements. The hotel is clean and conveniently located. The staff is professional and friendly. The rooms are well appointed and very clean. And, the price is quite an excellent value for the quality of the hotel. I would highly recommend this hotel.

"Great Hotel with friendly staff"

5
04/10/2017

We love The Florida Hotel and Conference Center. The staff are very friendly and the hotel is so close to main attraction areas. The rooms are clean and spacious. There's no problem with wifi or air-conditioners. The shopping mall is just downstairs and it is huge. We recommend every one to stay in this hotel. You will not be disappointed.

"Excellent venue for the State Basketball Clinic."

5
04/10/2017

This is my second stay at The Florida Hotel and Conference Center and I really enjoyed my visit to this hotel. The staff was friendly and professional. The room was comfortable and spacious. Easy access to meeting rooms and the mall. I highly recommend this hotel for any event. I hope the state clinic is here next year. Either way , I will make sure in my future trips to Orlando , that I stay here.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear jimmyblank, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent place to stay"

5
28/09/2017

Stayed for 3 days while visiting a conference at the OCCC (Orange County Convention Centre). Had never stayed before in a hotel which is nearly in a shopping mall but found the concept pretty good. Number of options to eat and drink including a Starbucks within the hotel. Can take a stroll incase you want to free up ur mind from work. Rooms are very clean and neat. Staff at the reception counter, bell services are very friendly. Used the Kosmos transport service affiliated to the hotel to go to the OCCC and found them very professional and delivering a great friendly service. Rates are the same as the standard Taxi's. Seems all attractions are at reasonable distances from this hotel making its location and the Kosmos transport service a nice combination for a good family vacation. Would surely recommend.

"Helpful staff and plenty of space"

5
28/09/2017

I was impressed with how helpful and flexible I found the staff to be. Karina at the front desk worked with me to text when my room was ready and made sure I had one that fit some special needs I had. Other staff at meeting sessions and meals were always kind as well. On another note, the food here was much better than I'm used to hotel conference food tasting.

"Well done!"

5
28/09/2017

Appreciated the courtesy of the staff everywhere from the front desk to the restaurants. wish you had included a shower cap for the 'females' who take showers and don;t want to mess their hair. Was there during a conference with 800 other women. Room was clean, beds comfortable, coffee in room was great which is VERY unusual. Recommend the hotel!

"Noisy near elevators"

3
28/09/2017

Do not get a room near the elevators. They are extremely noisy. The rooms are clean. They only have one set of three elevators for eleven floors, so there is sometimes a long time for the elevators to arrive. Not waste your time on the in room breakfast. It was cold and I asked for fresh scrambled eggs, and of course I did not get fresh eggs. There is not enough signage to tell you where to go for convention classes. Parking is $20.00 per day for valet, self parking is free, but you have to walk a long way to the hotel. The rooms are clean and large. The bathrooms are acceptable. The desk space is nice. LG tvs in the room.

"I was pleased that one parking valet was still there - for 15 or 17 years, he told me!"

5
27/09/2017

Beds were very comfortable on my arthritic back. Pillows are just right! Elevators serve both ends of a floor and are accessisble to mezzanine meeting rooms. Rooms are soundproof. Drapes close easily and completely. Hotel food is excellent and very reasonable in price. Self-parking is convenient and free. 11:00 a.m. checkout time is a little early for those attending meetings. Grab bar on the wall would make the tub/shower safer.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Alice G, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Absolutely the Best Hotel & Conference Ever!!"

5
21/09/2017

My stay was from Sept 5th - 7th for a training in one of the nice conference rooms of the Florida Hotel and it was an amazing experience. Spacious rooms with 5-star amenities along with a stellar staff. Everything was perfect from room service to the housekeeping staff. I will always stay at the Florida Hotel when traveling to Orlando whether it be for business or personal.

"Delightful Dana"

5
21/09/2017

The front desk reservation specialist was outstanding. She was kind, helpful and professional. The room was clean and spacious. And having the mall just outside the the hotel doors really helped us decompress after hurricane Irma. Thank you Dana!

"Great place to stay"

5
21/09/2017

We moved into this hotel when we lost power after Hurricane Irma and were so comfy and happy! Great beds and amenities and excellent service from everyone we met. Obviously very convenient as it's attached to the mall for restaurants and shopping. We are early people, so it's great that the hotel has their own restaurant and room service options and a Great Starbucks. We will def always think of this hotel for any local stay-cations that we want to have.

"Best Stay Ever! "

5
20/09/2017

This has been the best experience yet, the staff was amazing along with the quality of the rooms. I would recommend this site to anyone. The service that I have received was like no other. The price was also affordable.

"Great experience "

4
20/09/2017

Sep 18th - 19th i was in training using one of the conference room of the Florida Hotel and it was a great experience ! Room was spacious and well air conditioned for being such a large room . The front desk clerks were very helpful as well when I fist came that morning on the 18th and guided me where I needed to be ! Last but certainly not least I loved the Starbucks coffee that was provided to us and they kept up with the freshness of the coffee both days and am truly grateful for there efforts, only reason I can't give the hotel a full 5 on the review is because I did not personally stayed there to have an option on the hotel stay itself but I do say this that I do would like to stay to see how it's like in the near future because with service and hospitality that Florida Hotel in Orlando provided I don't see why not the actual stay wouldn't be any less wonderful.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear IvanTheGreat1993, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your experience, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Hurricane IRMA"

4
14/09/2017

Everyone exceeded my expectations during our stay while we waited for IRMA to pass through Florida. Very accommodating and understanding in a high-stress situation. Front desk, doormen, house keeping and restaurant staff all happy and eager to help in any way.

"Providing Everything You Need"

4
14/09/2017

Beautiful hotel with excellent customer service and spacious rooms. Conveniently located to shopping, parks and to the airport. Nice selection of restaurants onsite. Rooms where very spacious and the bed was very comfortable. Would definitely stay there again if I am in the area.

"Excellent service during hurricane Irma "

5
14/09/2017

I travel to Orlando frequently for the company I work for. I have never had a complaint ever staying at the hotel. Recently my family and I ,dogs included, were affected by hurricane Irma and evacuated to your hotel. We stayed for 4 days and I would like to commend your staff for a excellent customer service experience. Upon arrival at 330am after a very long drive, we were greeted with a friendly smile. Barry was at the front desk and also a valet/security was officer(I didn't catch his name). There was an issue they were able to resolve and went above and beyond to make it work, which we were most grateful for. Jesus in the am greeted us daily in the restaurant with a smile. We had to get food to go each morning for someone in the room watching the dogs. He remembered each day exactly what I asked and as soon as he saw me come in, his huge smile welcomed us and brought me a to go container without even asking. George was slammed with customers at the omelet station and was very friendly and a fabulous cook. Every meal we had was cooked to perfection. The staff was on spot even with a hurricane approaching The valets Joey and Clim were always checking to be sure we were ok and didn't need anything. The housekeeper Nina was fast and thorough and even with the room stuffed full of hurricane supplies baby items and dogs, she was able to make the room tidy. My in laws were also with us. My father in law owned a hotel years ago in Pennsylvania. They were highly impressed with the level of kindness and concern for the guests during a hurricane. I would like to thank the staff for the excellent experience and keeping us safe during a stressful time.

"The Best"

5
14/09/2017

Just got totally looked after during an extended stay due Hurricane IRMA. Lovely staff, from beggining to end, always happy to help in any way. The hotel being attached to the Florida Mall is a bonus plus many other restaurants within walking distance.

"Wonderful stay"

5
14/09/2017

I had a really nice time at the hotel. The room is quite spacious with a very comfortable bed to ensure you get a great nice sleep. There is safe, refrigerator, tv with on demand access and with close proximity to the huge mall and restaurants there is plenty to choose from. The breakfast food was very nice buffet. The room was very clean and quiet due to the fact the hotel is used by flight crews rather than lots of families so if you want a quiet hotel this is the one to use. For transportation from the airport you can use the fast link 111 bus service which takes about 25 mins and goes directly to the Florida Mall area saving taxi fees. The staff were all friendly and in spite of the hurricane they looked after us well ensuring we were safe and keeping us all informed. I would definitely stay there again and have another booking for later in the year which I'm looking forward to.

"Great hotel and a great weejend"

5
05/09/2017

The room was roomy, very clean, and my wife and I were very pleased with it.Being attached to the great mall was a big plus. We will definitely be back here for next years convention and stay at this hotel again.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear fpmoravcik, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Last minute booking due to emergency issue with other vacation accommodation."

5
05/09/2017

We booked our room for 3 adults the evening of our stay through booking.com due to our private holiday rental being inhabitable and we were very pleased with the service, the price and the hospitality. The location of the hotel is great and the gated free parking was very easy to use and much appreciated as we had lots of belongings with us. We were able to leave our cases with the bell boy whilst we went shopping in the Florida Mall the next day which was also great. Free wifi in the room was fast and easy to connect to. The lady who checked us in was very helpful and gave us a late checkout at no extra cost which was very much appreciated by us. With Starbucks being situated in the lobby it made a great pit stop for breakfast and we are definitely considering returning to the hotel for a short shopping break.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear drumsndrums, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Sunburst Convention for Impersonators"

5
05/09/2017

We have been at the Florida Hotel for several years now and find everything and everyone accommodating and helpful. It is so nice that the staff remembers us from year to year even by name. Convention staff very helpful for any request

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear pjsmith2016, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Something for all"

5
05/09/2017

Wonderful friendly staff. Clean quiet rooms. Close to all the attractions Orlando has to offer. And......for the shopping minded people, you literally can walk to the mall from your room within a few minutes (like 2) undercover....no rain jacket needed for Florida showers. The restaurants the hotel owns have excellent choices and quality food served with a smile.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Jason G, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Awesome "

5
05/09/2017

Great place. I love the location. It's is near everything you need to do in Orlando. Hotel is clean and The staff is excellent ! Rooms are clean. I Will be back!!! You can't ask for a better place to stay for the price.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear EDDIE C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great hotel"

5
31/08/2017

This place is fantastic. Big rooms. Really Comfortable beds. Crickets bar staff are very attentive, good prices too. You get a discount card for using Starbucks too. Very handy for the mall. Staff are always looking to improve and ask for your feedback.... and they act on it. Plenty of pool towels, and places to sunbathe. Pool is big and perfect temperature. Love this hotel

"Perfect location"

5
31/08/2017

I've read some poor reviews on this hotel, but am still unsure why. I suspect some people book to stay here expecting a Disney resort hotel purely because it is in Orlando. Well, it's not like that and doesn't try to be. This is a smart, clean functional hotel primarily for business and conferences, with the added benefit of being attached to a massive shopping mall. The rooms are smart, modern and clean with special mention to the comfortable beds. It really doesn't try to be anything other than what it is.....a good, high level practical hotel. Excellent bar for the evenings, handy Starbucks (accessible to hotel guests even when the mall is closed). Have stayed here four times now and will always be my first choice hotel in the area.

"The best Best Western ever!"

5
31/08/2017

This is an awesome hotel! Great service, great gym, great pool, great room, Best steak we have ever had and we ordered it through room service! We have traveled the country and have eaten at the best restaurants and no better steak anywhere! And it was huge. My husband and i shared the meal and could barely finish it. And the only reason we did was because it was amazing! The hotel is connected to to mall! Which is killer! This was one of our favorite hotel stays ever! Outside of the Ritz In Hawaii!!!

"Very Pleased with Our Stay"

5
31/08/2017

My wife and I stayed for business purposes. The desk help was very helpful and kind in person and on the phone. I contacted the desk for several things. The TV and the phone were not working when we arrived. I notified the desk. Within 10 minutes tech persons were sent and the problems resolved. We ordered room service for breakfast Sunday. The meals were hot, tasty and the price, for a hotel, very reasonable. I want to note that Roberto, who brought our meals, did an excellent job. He was kind, pleasant and served with excellence. Please let him know I wrote this.

"All of the employees were amazing"

5
30/08/2017

We had never heard of this hotel but it was booked for a business event. From the moment we pulled up we were treated so very wonderfully. The bellman was gracious, the desk clerk didn't hurry, explained everything we needed to know, the maids greeted us. The banquet staff for our business group were SO wonderful - greeting us as we entered the hall, the lady encouraging me to take small slices of dessert. I would recommend this hotel to anyone and it is connected to a mall that I didn't get to enjoy! I saw many international airline crews coming and going so that says good things! Also, free internet with no passwords!!!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Liz M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Work Conference"

5
24/08/2017

The hotel was wonderful, clean, beautiful and excellent customer service. I was here for a large work conference and every single employee smiled as you passed them. The food presented for the conference was excellent and they ran that process for hundreds of us flawlessly. Would highly recommend for large and small work events.

"Great hospitality from the staff "

5
23/08/2017

Started with Mo and Joey greeting before I got into the door. Then Casey was amazing and even though I gave her a little bit of a hard time she smiled the whole time and stayed professional as well as Jennifer. Then I met with Joanne Banton and she was Awesome!! I was introduced to Simone whose incredible. We had breakfast at Crickets Restaurant where Dennis and Samantha were great. The staff was all smiles and very professional including Chef George and Soud chef Tony. Thanks John Lamont for an incredible stay!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear donaldcrutch, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Loved the service"

5
23/08/2017

My wife is handicapped and from the moment we arrived the service was out of this world. The young men, and a couple that weren't quite so young, met us as we got out of the car, assisting in every way possible. The rooms were spotless and the proximity to the mall made the stay even more fun. Our favorite experince was in the restaurant for breakfast, the wait staff went out of their way to take care of every need. If we return to Orlando in the future, this is where we will stay.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Briley M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"We loved our visit here; the hotel is great and in a great location of Orlando!"

4
15/08/2017

Very friendly front desk, and Rachal at front desk helped fix a room snafu of a good friend of mine, which was very appreciated! We loved our room and enjoyed the Youth Summit at the Florida Hotel. Everything was wonderful; the only negative we could say is that we did not receive room service until 5 pm on Saturday (we requested clean towels and coffee pods and trash pickup around noon from an hotel employee in hallway but did not see her again until 5 pm); when she saw us at 5 pm, she then brought towels and coffee samples. However everything else was fantastic, and we will definitely stay here again, as we appreciated the helpfulness and friendliness of the staff!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Debbie B, Thanks for taking the time to post a review following your recent visit at our hotel. I am glad to hear that you enjoyed your room, and that you were impressed with the high level of service, and friendliness of our staff. I did note your disappointment with the late time of day your room was serviced and on behalf of my entire team, please accept my apologies for any inconvenience you may have experienced as a result. I can assure you that this was addressed with my staff, and will serve as a reminder for us to stay vigilant in our efforts to provide exemplary service at all times. Thanks again for taking the time to post a review, and we look forward to welcoming you again where you know you will receive friendly and efficient service, and clean and functional accommodations in a great location. Sincerely, John Lamont General Manager

"Service at its finest!"

5
15/08/2017

Attended a conference here with my 16 year old son. Rooms are clean and spacious with refrigerator. The staff makes all the difference here, everyone is pleasant and friendly. The hotel leads to an entrance in the mall, if you like to shop you'll find this very convenient. Rooms has toiletries from Bath and Body works a pleasant surprise. We enjoyed our time here, plenty of parking and elevators secure by using key to access. I definitely recommend this hotel, there are many restaurants in the surround areas. Also noticed that hotel had a few restaurants as well.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Tashafun, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Thoroughly recommended"

5
15/08/2017

I stay at this hotel on a regular basis and always have a wonderful experience. The check in is always fast and efficient. The rooms are very clean, large and comfortable, with good blackout curtains if you need to rest during the day. The wifi signal is fast, which is always a must for me. The breakfast is exceptional with a large variety of fresh food and a chef preparing eggs, omelettes etc to your preference. The staff are a credit to the hotel and are always friendly and happy to help. The gym is well equipped for cardio and muscle workouts with water and towels provided. As the hotel is in the shopping centre there are many options for lunch or dinner in the food hall. However, the food in the bar is also of good quality and there is plenty of choice. I would not hesitate to recommend this hotel.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Bphunt, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Outdated and Tired"

3
14/08/2017

The customer service was decent but the guest rooms and Fitness Center are outdated, worn and tired looking. Microwaves are not provided unless you pay for one. The bathroom sink was clogged and when reported I received an apology but nothing was done about it. The mini-frig was not plugged in and I had to climb on the dresser to reach the cord and plug it in. It was filthy behind the dresser and quite gross. Every piece of equipment I used in the Fitness Center was not fully operational and all equipment is very outdated and worn. I scheduled a wake-up call which was never received.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Heather C, On behalf of my entire team, please accept our apologies for the mentioned housekeeping and maintenance shortfalls, and for falling short of your expectations. We go to great lengths to maintain an exceptionally clean hotel and take great pride in doing so, however in any situation when cleanliness and or maintenance issues arise, as they invariably do it is greatly disappointing. All matters have been addressed with my leadership team and the necessary corrective actions have been taken. I can also assure you that we are constantly improving the physical product to keep the hotel looking fresh and updated. We have already made improvements to all of our guest bathrooms, and I am pleased to tell you that future Improvements to our guests rooms are forth coming. With regards to the microwave, we certainly understand your preference, and this too will be part of future changes. Thanks for taking the time to post a review. I am glad that we had the opportunity to reach out to you directly, and I hope we have the pleasure of welcoming you again should your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent property"

5
14/08/2017

Warm and friendly welcome on arrival. Staff could not have been more helpful at the front desk. We asked for a fold up bed to be delivered on arrival. The room porter was very helpful and nothing appeared to be an issue. We took advantage of the lovely swimming pool which our kids really enjoyed. Not sure about the jacuzzi as we were unable to get this to work. The hotel is ideally placed if you are travelling on to the cruise port in Port canavral

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear cstaats2017, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great stay!!"

5
10/08/2017

Wonderful property! Arrived late and was checked in by Kasey, and again saw her in the morning working--glad to see some young people with a great work ethic. Was waited upon by Carlos in the Marcelo restaurant--awesome experience. Overall, a great experience!

"Mary cornett/Michael woerner"

5
03/08/2017

Everything was wonderful. Great staff & very helpful loved my stay. Have not stopped talking about it, they made me not want to leave i give it a 10. The food was great & i loved the mall. You made my stay very pleasent

"This was a great hotel"

5
01/08/2017

The rooms were great, the parking was easy, the staff was very friendly and professional. The proximity to the mall and in-mall as well as outside dining establishments made for nice variety. Room service was very fast...don't worry, convenient access to late-night dessert offset the effects of the beautiful pool and well-equipped workout room.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear DWH1958, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"The Florida Hotel,Orlando-Synonymous with Excellent Service"

5
01/08/2017

From the minute I entered the hotel and walked to the registration desk to check in, I was met with friendly smiling faces and cordial, professional service. The superior service did not stop there. My room was immaculately clean with a welcome of two bottles of water on the desk. All amenities were first rate. Checking out was just as easy as checking in. I will definitely return to the Florida Hotel.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear hrvaldez2017, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great hotel and location!"

4
01/08/2017

The hotel was very pretty and had a friendly staff to greet guests. It is conveniently located at the Florida mall and provided a great opportunity for shopping and walking before and after our meetings. A wonderful hotel and facility for hosting a conference.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear kpesce, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Crew Stay."

5
01/08/2017

Wonderful welcome, very friendly staff and fabulous breakfast. As crew we stay here often and are always treated with a happy smile. The hotel is convenient for the Mall and only a short Uber ride to the beach. Back Soon! Xoxo

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear sharondean2016, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Hotel and Mall all in one!"

5
27/07/2017

The hotel was clean and the employees were very friendly. The two restaurants have very good food. There is a Starbucks on premises. The outdoor pool is very inviting, there are large lounge chairs plus they provide you with beach towels. If that isn't enough, the hotel is attached to the Florida Mall! I took our granddaughter and her friend and they loved it. When they weren't swimming, they were shopping. I will definitely go back.

"Great Hotel to Stay!"

5
26/07/2017

Stayed here for five nights during a conference. Nothing beats it's location- adjacent to the Florida Mall and lots of shops and restaurants nearby. Staffs are very friendly and attentive. I find their "text messaging" service very useful. Huge gym facility and a lot of equipment! Will definitely come back and stay here again!

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear joycek59, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

""Excellent Hotel""

5
26/07/2017

Frequent visitor to the hotel and would highly recommend it. Easy access to the mall and amenities within the hotel are fab. Staff are very welcoming and friendly, throughout the hotel and to top it off the food in crickets is amazing. Cleanliness is second to none. Always look forward to returning with work.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Fiona W, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Hotel"

5
25/07/2017

From checkin to porter to shuttle driver,everyone was smiling and friendly,made me feel real welcome. Also loved the fact that it opens right up to shopping and dining. Would definitely use this hotel again. The gym especially was state of the art and very large.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Elleni G, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"A good place to stay"

4
25/07/2017

Location is very convenient, one exit opens into Mall, lots of food choices close by. Room was not that spacious, expected two queen beds however got one king bed and a sofa bed. Service was good. Overall a good stay.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear 716anjud, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great place"

5
19/07/2017

The hotel was nice and clean with nice staff. I was there for a business conference and I enjoyed all three days. Excellent hotel, and I will stay there again. The hotel being connect to the mall was a plus. I didn't have to leave the building at all. It's a must visit.

"Above Excellent Hotel"

5
18/07/2017

Hotel was nice. The service was great and I will be coming back this year for sure. The staff gave excellence service each day and I stayed at hotel for 5 days. The Starbucks was close by and the mall was fantastic and big. The resturants were good and service was great

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear ssmttytray, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"conference visit"

4
18/07/2017

Good price for being in Orlando and convenient for getting around town.. We love that the mall is right there for food and shopping. Would love to see the hotel bar and restaurant open later at night.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear grenglass, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Always a great stay!"

5
18/07/2017

This hotel is normally referred to "Florida Mall Hotel" not the name written above, I didn't actually know that was it's official name and I've stayed here lots! It is literally part of the mall, I've stayed for a quick work break before and never actually went outside as everything is there on your doorstep! Staff are absolutely brilliant, so helpful and friendly, Ruth at the Sky Desk is the best, always a big smile to greet you and such good customer service, nothing is too much trouble even once when I left my phone charger in the UK and she let me charge my phone! She deserves a raise!! Rooms are very comfortable, clean and welcoming. Decent sized fridge is a great addition. Gym is good and open all hours which is great when you've got jet lag! Pool area is good with lots of sun beds and areas to sit. Marcelos breakfast is 5*, lots of variety and very fresh! I've never had a bad or substandard experience here! The gentleman who makes the eggs/omelettes (I'm sorry I can't remember his name) is brilliant, very friendly and always cooks my omelettes to absolute perfection! Waiting stagg are brilliant in here also! There's a small shop for snacks, wine etc just before you enter the hotel (they even let me borrow a wine opener once when I needed one!), Starbucks is also on site. I love this hotel as a good Orlando base for work, conferences and vacations!

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Ruth M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Nice hotel"

5
17/07/2017

Hotel was nice. Pool was nice, it's outside. Hotel is weirdly organized and rooms can be long walk.. staff was helpful and kind. Breakfast provided was filling and had good options. Rooms were simple but spacious.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Maya N, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Local Getaways "

4
13/07/2017

It was a very nice mini getaway for my husband and I. The staff was very polite. It was raining most of the time so it was great that they are connected to The Florida Mall! We would definitely visit this hotel again.

"Loved my stay"

4
13/07/2017

Excellent facility. Very clean, comfortable. Staff is friendly and accommodating. The bathroom was awesome, best hotel shower. Love that the ADA room had a built in shower bench, it made my stay easier.

"Week of Work and fun"

5
11/07/2017

First and foremost if you have never been to this hotel only refer to it as the Florida hotel or hotel at Florida Mall. If you say Best Western or put best western in gps you will not get there. The hotel was awesome. I enjoyed my time at the pool. The rooms were very nice and comfortable. The staff at the front desk, housekeeping, meeting rooms was just great. The front desk used text messaging to check in with me throughout my stay. I liked it.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Don R, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Conveniently within a big mall"

5
11/07/2017

A key selling point of the property is that it is attached to the Florida Mall, one of the big malls in Orlando with major brands represented, and its relative proximity to the airport (10-15min drive). My family of 4 stayed in a 2-bedder, and the hotel exceeded our expectations. The room's clean and well-appointed with fridge, safe and iron. Good firm beds. Internet and business center are available to guests. They even threw in a Starbucks voucher and the mall passport to sweeten the deal. Services are solid throughout and friendly. A sticking point is that the hotel charges a resort fee of $20.25 with taxes per night including taxes, which according to the front desk is for the facilities and internet. But it's still a good package overall. There is no self-service laundry room.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear WeeKee, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Most Enjoyable Weekend!"

5
11/07/2017

An excellent experience for me as well as my Knights of Columbus group. Room was perfect and facilities were excellent. I enjoyed the breakfast buffet for 2 days! Look forward to returning in 2 weeks.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Mark L, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Conference attendee"

5
06/07/2017

Very efficient, pleasant and helpful staff. From Valet/Bellmen, Front desk, Housekeeping to Restaurant (Crickets), service standards were top notch. Despite the hotel being at full occupancy the staff remained calm and friendly.

"A wonderful surprise."

4
05/07/2017

Great room. Great location. Comfortable bed and couch. Staff were awesome. Very friendly. Everyone from check in, to the convenience store staff, housekeeping and restaurant staff, We were there for a conference. All went better than expected. Clean meeting rooms. Great boxed lunch.

"President of Brevard NOW"

5
05/07/2017

This was a nice hotel and it was very convenient just off of 528. It had a very professional staff that was very accommodating. I liked that it had access to the mall and had a Starbucks in the hotel. The food at the restaurant was good for dinner and very reasonably priced. I enjoyed my stay and thought the conference went smoothly too, thank you.

"Perfect"

5
05/07/2017

In my life I don't find many things that are perfect. The Florida Hotel and Conference Center is an exception to that rule. My room was clean and comfortable. It had two large windows and was very quiet. The staff was excellent. They had it set up so I could txt the front desk if I needed anything. As an older visitor I was impressed with that. I liked the fact that it was connected to the Florida Mall so I could go to the mall without going outside. The convention rate we received was excellent. It was truly an excellent value. I would stay here again if I was in the area. Kudos to the management and staff. I must admit, I was surprised that this was a Best Western property. That wasn't mentioned anywhere. I found out when I got home and received an email from Best Western about my trip. After I found that out I was able to sign up for the Summer promotion and add the points to my Best Western account.

"Wonderful accomodations and great location"

5
05/07/2017

I attended a 2 day conference at this hotel. The staff was professional and the hotel was clean, comfortable, and modern. The location is attached to the mall which is a huge plus for shopping and dining options.

"Great Hotel!"

5
28/06/2017

My stay here was great! The rooms were furnished and maintained very well and the bed was quite comfy. I appreciated having the mall attached to the hotel so it was easy to find food options. The amenities were also very good and in great condition, especially the fitness room. I would definitely recommend this hotel and would absolutely stay again the next time I'm in Orlando.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear James W, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent experience"

5
28/06/2017

I attended a three-day conference at this hotel. The conference facilities were clean and well maintained. All staff that I encountered were friendly and helpful. Hotel itself was always clean and neat.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear 26delvinp, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Beautiful well kept hotel!"

5
26/06/2017

Simple 2 minute check-in, excellent room attendants and beautiful, weil-appointed rooms. Coffee pot and fridge provided in room. Beds are very comfy with super soft sheets. Huge bathroom- water pressure was excellent! Thoroughly enjoyed our stay, Hotel is connected to Florida Mall!

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Arlene R, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Relaxing Stay"

5
26/06/2017

I stay at this hotel every year for a conference and am never disappointed. The staff is friendly, courteous, and always helpful. The rooms are spacious, and the beds are comfortable. There is a mall with restaurants and food court attached, so there is no need to leave the premises to get a meal.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Melody W, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"conference stay"

4
26/06/2017

very clean and nice staff everyone was a pleasure to meet an greet you making sure you were comfortable and your needs were met. great for family, central location for shopping and theme parks . very comfortable stay would recommend.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear 398trudeh, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Charged For 2 Nights For 1 Night Stay"

2
22/06/2017

The hotel itself is comfortable and offers convenient conference space; however, my room was not worth double, which is what I was charged. After my one-night stay, I was charged for two nights. Upon speaking with multiple individuals at the hotel, I was told that I called in after the original booking to extend my stay. (I did not.) I was offered a partial refund of about 33% of one night's stay. I recommend double-checking your credit card charge if you decide to stay here.

"We were here for the Pure International Beauty Pageant"

5
22/06/2017

Front desk reception greeted me with a smile. Same young lady checked me in and checked me out. During the week whenever I saw her she always acknowledged me. My room attendant was there everyday freshening up my room. A few clean towels when needed, soaps, picked up and straightened my room. She always smiled and laughed. Food at banquet was fabulous. This Hotel is so clean and beautiful. This was my 2nd year in attendance and I truly do enjoy this wonderful, beautiful hotel-resort. I highly recommend it.

"Nice Place!"

4
22/06/2017

My wife stayed here in a working trip and enjoyed here stay. She likes the fact that the hotel was attached to the mall. Would recommend this hotel for business as well as pleasure. Room was large and had plenty of space for work. Bed was comfortable with lots of pillows. Safe environment even though it was attached to a busy mall. Staff were super friendly and would even text you during the day to see if you needed anything. Really cool!

"Great place to stay for Shopping!"

4
22/06/2017

Stayed here for a week (after 3wks in a waterpark) - I've been staying at this hotel for the last 25yrs (previously Sheraton Plaza), great place if you love to shop! you roll out of bed and the mall is right there! Good sized rooms, the pool is nice and quiet as its a conference hotel so usually business people are there at meetings during the day so the pool is usually quiet.

"Lovely stay "

5
21/06/2017

Trip was for work and was extended by a day I couldn't have been happier lovely comfortable beds quiet rooms fantastic pool area . Breakfast was lovely in the restaurant in the lobby spent over an hour leisurely drinking coffee staff never too much trouble with anything you ask . Will be going back soon and looking forward to it feels like a home from home . Also have to say the mall is great that the hotel is attached to .

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Elizabeth P, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent Location"

4
15/06/2017

Great location with direct access to a nice mall. I ate at the mall on two separate occasions. I liked the options it offered. Hotel is quite nice. Would recommend to my friends and family if they are in the area. Friendly staff. Always available to assist.

"FLARA CONVENTION "

5
07/06/2017

For those of you who love to shop, this is the place for you! One side of the hotel opens on to one of Florida's largest malls. Just walk out the door and start shopping. The hotel staff is super friendly and there are 2 great restaurants right in the hotel. Plenty of room for meetings and conventions. Want to visit the theme parks? The parks are easy to get to via I-4. What more could anyone want?

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Daneen R, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Lovely room and staff"

5
07/06/2017

The room was awesome, got a choice of any room we wanted, staff was very nice. The bathroom was spacious and stocked. The room had an iron and blow dryer and all other amenities that would be needed. Will definitely stay here again

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Nicole P, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Still worth the price! Review #2"

5
07/06/2017

I stayed here several times last year around this time and every time it was great. The pool is big enough to fit several people, the fitness center is actually useable for a weight training kinda person like me, the restaurant has a great breakfast buffet, and the room was clean and quiet. Plus being to the mall is good for people watching. So when I had a little trip planned for the weekend I already knew where to go. Ofcourse it didn't disappoint. Always fun talking with the English flight attendants at the bar downstairs!

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear jceefus, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"They put water in room that had been opened, then refilled"

1
07/06/2017

Water that was placed in my room had clearly been used by other guests, then the water bottles had been refilled and placed in my room. I notified the desk more than 24 hours ago, and have yet to be contacted. Disgusting.

"Wonderful stay in Orlando"

5
06/06/2017

I had a brilliant time in Orlando. The hotel was great and would have no hesitation staying there again. The staff were pleasant and helpful and to stay right next to the mall made it an even better experience. There was no problems with noise so you could rest without interruption. The food was great. Overall a wonderful experience and looking forward to my next stay there.

John L, General Manager at Hotel & Conference Center, BW Premier Collection, responded to this review
Dear neilhT4017MR, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Location! and it is a BEST WESTERN Premier even better."

5
01/06/2017

I had a great conference here. The hotel is beautiful, clean and close to all the tings you can think of. Easy check-in and check out. late night room service a plus. Mall attached and a large pool and hot tub. I wish I could have stayed longer. I will be back with my family.

"Amazing Place"

5
01/06/2017

From the moment I stepped into The Florida Hotel, The Staff was very friendly, helpful & expressed their concern to make sure I had everything I needed. The location is perfect, very clean and comfortable. This was my first stay their but I will continue to use this Hotel whenever I am in the area. I plan to bring my family back with me so they can enjoy like I did!

"ABS/BSF CONVENTION May 24 to 29"

5
31/05/2017

I arrived after driving through a horrible rainstorm for 9 hours....Welcome to my second home in Florida, the Florida Hotel. I got hugs from all the bellhops and immediate assistance with luggage and car parking. As usual the room was perfect and actually I had the same room as 5 month ago on the 10th floor This time I was privileged to be invited to the suite on the 6th floor...just extraordinary place for a private party. Perfection in food, room service and set up for the special rooms of the convention. Super service and I greatly enjoyed my stay.

"Great convention location! "

5
30/05/2017

I have stayed here for the past 3 years and the facility could not be better! Every amenity I could want is available. Staff at all levels do whatever it takes to meet guest needs. Food is very good, rooms are clean and comfortable. I look forward to next year!

"Great conference destination!"

5
30/05/2017

Service is always excellent and I love that I can park my car and never have to leave the complex. I always find time to shop the mall, visit the restaurants and the fitness center. This is one of my favorite conference locations.

"Third visit and keeps getting better."

5
25/05/2017

This new Best Western property has everything. Great location, wonderful staff and clean rooms. Enjoyed the conference I attended and the set up in the hotel was perfect. Great food and even better service. John and his team shined last week. Thank you!

"Florida Hotel is all about excellent service and the staff is amazing, so welcoming."

5
25/05/2017

The rooms are comfortable, love the outdoor pool, great gym, and there's a mall right in the hotel with everything you'll need for shopping. Many other good restaurants are located nearby, and a short drive takes you downtown Orlando!

"A Great Conference Weekend"

5
24/05/2017

There were hundreds of us at last weekend's conference. I was impressed by how good the meals were, how friendly and professional the staff was (from the front desk to the waitstaff and everyone in between), and how clean and quiet my room was. Thank you!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Valynne, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Excellent!"

5
24/05/2017

My family and I had such a great time at this hotel. The amenities were fantastic and being attached to the Florida mall was a bonus! The hotel is very clean and the staff is friendly and very helpful. We ended up staying at an Orlando theme park resort after our stay at the Florida Hotel. Next time, we'll just stay at the Florida Hotel for the duration! Great job!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Justin C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Expected better..."

3
23/05/2017

Good place to stay if you have a conference there. Room average size. Beds comfortable. Refrigerator was loud so we unplugged it. No USP for convenient charging. $109 price quickly went to $146. Also, the fitness center should have been closed to clear out mold smell and clean mold off ceiling fans/tiles. Otherwise the fitness center is pretty decent. (this was reported, so I hope they addressed. However I was concerned they considered this a housekeeping issue!). Wifi is not free...they charge $15 per day for all "conveniences".

"Nice Hotel Unusually Situated Next to a Mall"

5
18/05/2017

The front of the hotel is inviting with large palms and a fountain. The lobby is huge, and contains a restaurant and pub off to the left. The fitness center and pool are off to the right. If you continue past the front desk, you'll walk straight into the Florida Mall! Pretty cool (although I don't do malls). There on business, so I got to take in the meeting rooms/conference halls (nice), as well as breakfast and lunch provided by the hotel -- both of which were excellent. Rooms were standard, but nice.

"I have always had a good experience here"

4
17/05/2017

I have hosted a number of events at this hotel. The facilities are nice, and the banquet staff is excellent. Especially the management. The room was set up really well, as per our specs, which doesn't happen often. My only complaint is the new carpet kind of smells like cow dung. But they will spray deodorizer upon request.

"Great Place to Stay!"

5
17/05/2017

My room was beautiful with two beds, TV, safe and refrigerator. Every morning I had fresh coffee and tea for the coffee maker and clean towels and soap, shampoo, conditioner and body lotion and 2 bottles of water. I would definitely stay here again! Easy access to the Florida Mall too as well as a Starbucks on the ground floor!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Candee C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Very Pleasant Experience"

5
17/05/2017

Held a conference here and stayed overnight in the hotel room. The hotel did a beautiful job with the food and beverages for the meet and greet. The conference on the following day went without any hitches including the AV. Rooms are clean and modern. Having the mall attached to the hotel made for a nice lively environment.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear MariaLev81, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Best Western Surprises Me"

5
11/05/2017

I had a great stay at this property. I picked this hotel for it's location to one of my offices and was quite surprised to find out that it was a Best Western. The fact that it's attached to a mall was great since I was traveling by myself. It gave me something to do while I was on site and not working. I drove an electric vehicle and they have designated charging stations that I was able to use, located right up front. I'll stay again.

"Great hotel"

5
10/05/2017

Close to everything. Friendly sincere staff. Some have been working at the hotel for years which is a testament to the hotel, like Joey on the Concierge Team. Direct access to the Florida mall. What more do you need

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Pennie R, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Always helpful and friendly staff"

5
10/05/2017

It was great to visit the Florida Hotel and Conference Center again. The staff there are always welcoming, friendly and helpful. I would have no hesitation in recommending the hotel to anyone thinking of staying in the area. The proximity to the airport and having an adjoining mall also make it very convenient.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Peter S, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Nice hotel close to everything!"

3
09/05/2017

The hotel is very nice. The price was good overall and we were comfortable during our 2 night stay. However, we did find a couple of things wrong. We could tell the details were not necessarily a concern for them. When we went into the room, we found that there was a paper plate on top of the smoke detector. I'm guessing a previous guest left it there; however, I believe that the cleaning crew should have caught this. There were missing drawers in the bathroom sink. We are not picky and the things did not bother us. These were just the reasons why I am not giving a higher score.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Oscar H, Thank you for taking the time to post a review following your recent stay with us. On behalf of my entire team, please accept our apologies for the mentioned housekeeping shortfalls, and for falling short of your expectations. We go to great lengths to maintain an exceptionally clean hotel and take great pride in doing so, however in any situation when cleanliness issues arise, as they invariably do it is greatly disappointing. I can assure you that the valuable feedback from you and all of our guests is handled at the highest level of our organization. Our efforts are vigilant, and ongoing fueled by feedback such as yours to do better, and to take advantage of every opportunity to provide exemplary service at every level for our guests. Once again we are truly sorry for the mentioned housekeeping shortfalls. We value you your business, and I hope we have the opportunity to welcome you back the next time your travels bring you to the Orlando area. Sincerely, John Lamont General Manager

"Excellent hotel - convenient location"

5
09/05/2017

The rooms and facilities were as expected. Clean and well supplied with water / coffee etc. I was there for a business trip and the location was perfect both for access to the hotel and the office. The staff were very friendly and the concierge was always happy to help with requests for taxi's etc.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Kate G, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Thanks for a great stay."

4
04/05/2017

This hotel looks fantastic and doesn't have the feel of your standard best western but it's still a no frills experience. The staff is what made this hotel earn its rating. The staff at Starbucks will know you by name and how you like your coffee by day 2 and Casey at the front desk is an amazing resource and always brings a smile to your face.

"Great place for an Orlando Visit"

5
03/05/2017

We went to Orlando for a conference and found this hotel after searching for a nice, clean place that was half way affordable. The Florida Hotel did not disappoint. We had one minor complaint, and they fixed it for us immediately, and even apologized and gave us a $5 voucher each for the in-house Starbucks. The hotel did not offer breakfast, but there were plenty of places nearby. Also, the hotel is part of a huge shopping mall. You can shop to your heart's desire and then cool off in the nice outdoor pool. I highly recommend this hotel.

"Nice people - Good location"

4
03/05/2017

Friendly staff, very reasonable costs, I love being connected to a big mall for walking + a great gym to stay in shape. nice variety of food We have an annual business convention and always look forward to coming here!

"Consistently Excellent."

5
03/05/2017

As airline crew I stay in many hotels, but this hotel stands out for being consistently excellent for what it offers.The staff are always polite, efficient and friendly.The rooms are always clean and of the same high standard.The location excellent. Well done to the management and staff.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Howard D, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"attached to mall"

4
03/05/2017

great service: staff was cheerful and accommodating. Each member obviously worked hard to make our visit pleasant. The fact the hotel had direct access to mall, shopping and restaurants was a big plus.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Chuck K, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Nice hotel!"

5
27/04/2017

This hotel is very nice, the staff was friendly and efficient and the rooms were clean and had all the basic amenities. The best thing about this place is that it is directly connected to the Florida Mall - its so nice to be able to stroll out into the mall and shop or eat without ever having to get in your car and fight the Orlando area traffic! The Starbucks in the lobby area of the hotel opens early in the morning and is perfect for grabbing coffee or a light breakfast. If you choose to venture out, the hotel is located close to the entrance ramp for the Florida Turnpike and other major highways so you can get where you need to go. I have stayed here several times and I'd definitely come back!

"Amazing hotel"

5
27/04/2017

I stayed here for 4 nights with my 2 children and husband, the hotel was excellent, fantastic location especially for shopping and Universal. We had 2 rooms which were interconnecting, can't fault anything, rooms clean, big beds and a large fridge in both rooms. The staff cannot be more helpful, Ruth on reception was particularly helpful. I can't fault this hotel very much recommended.

"Good service"

4
27/04/2017

Always a good experience to stay at this hotel, excellent service and very friendly staff, nice restaurant and breakfast. The gym is very good, only down side is that it is a little bit noisy if you need to sleep during day time, otherwise the rooms are spacey.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear jens012, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Nothing Special"

2
26/04/2017

This hotel has a mall which is great if you have never been to a mall. There is absolutely nothing special about this hotel. It is conveniently located near the airport, but they do not provide a shuttle. The only thing I requested was to stay past the check out time and they gave me a whole extra 30 minutes. I would not recommend this hotel because they offer nothing to their guest except a resort fee.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear chicagomiracles, Thank you for taking the time post a review following your recent stay. I am pleased that you found our location being attached to the largest indoor mall in Central Florida with over 200 shopping and dining options a plus during your stay. I am however disappointed to hear that we fell short of your expectations, and that you may have missed the information regarding the shuttle service we recently started to provide to local theme parks and the airport. I also noted your disappointment with not being able to extend to you a late check out on the morning of your departure. In most cases we are able to grant such requests, however on occasion due to large group arrivals and departures on the same day we simply cannot extend check out beyond 11am. I am sorry that this was the case on the day of your departure and for any inconvenience you may have experienced as a result. There are great choices of hotels in Orlando and we believe that our hotel and the services we offer are certainly amongst the best. Thank you for giving us a try, and I hope you will consider us again should your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great hotel conveniently located"

5
26/04/2017

Great service always asking if I needed anything. Provided lots of personal Attention. I will definitely stay here again. Great gym onsite. My o my complaint is that they did t haven't E! Bravo or VH1 channel. I made due watching it on my iPad.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Melissa N, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Spot"

4
19/04/2017

Hotel is very nice and clean, yes, including rooms. easy access to Mall (my favorite).. Rooms are a nice size. I was a little shocked with Mandatory Hotel fee $18 per night (for internet and ???/) But other than that. I would stay again.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear 79robinc, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Stay !!!!"

5
19/04/2017

We stayed for 2 nights, couldn't have asked for a better place. Dana who checked us in was both friendly and efficient . After check in she sent us a text to make sure everything was ok. We went down to the lounge, where Cricket was very attentive and friendly, we couldn't have asked for more. Later we needed a roll away bed and Casey made sure that it was delivered in a very timely manner. I would highly recommended this hotel as every staff member we encountered was friendly and extremely helpful. I would be grateful if I was in management as the staff goes out of it's way to take care of their guests !!!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear George C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Work Conference"

4
19/04/2017

The conference room & hotel rooms were great and the staff is friendly. Having the mall and a Starbucks right there was also very convenient. My only complaint would be that there were no microwaves in the rooms.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Ashley C, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"My overnight visit"

5
18/04/2017

This visit was a day and a night ,but it seemed like longer. The greeting by the Bellmen. Clem. Meeting Eurena from Grab and Go. My room was really nice and comfortable on the 11th floor great view. Breakfast in Marchla ?? was wonderful. . The next time I am in the Orlando area this is My hotel. Florida Hotel came highly recommended by a former guest

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Victoria M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"First choice every time"

5
18/04/2017

Love the hotel, comfy beds, great location and Starbucks on site. Staff always helpful. Am never disappointed and always look forward to staying there. Breakfast very good value with lots choice - great seating and very attentative staff. Crickets is great for an evening drink and bite to eat - quick service great value too.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Caroline A, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great Hotel!"

5
13/04/2017

My mom and I had a great time at the hotel it was an awesome experience. Pool was great. Ask for Joey the Bellman. He's a great guy!!! He helped us all day long!! The front desk was very helpful and accommdatimg! Tk u for a nice time. Will be back!!

"Florida Hotel stay"

5
13/04/2017

I recently visited the Florida Hotel for a conference and was very pleased with the accommodations and the conference center. The Hotel is connected to the Florida Mall so there were plenty of places to eat and shopping in my spare time. I would definitely stay here on a return visit.

"Manager"

5
13/04/2017

Checking in was quick, staff was excellent, room was perfect. I have stayed at this hotel multiple times and my experience has always been better than expected. The pool area is vey handy and well maintained for guests.

"Rail Safety Conference & Expo"

5
13/04/2017

Check in was fast & smooth. They even had my King Size Bed request available at a late check in time of 10PM. Room Service left free & extra water daily along with extra coffee packets. Room was large and clean. Air Conditioning functioned very well.

"Your Front desk people has great Customer Service and very helpful !!"

5
12/04/2017

Our volleyball team book several rooms here and this was our first time. We came in early before check in time. Your front desk was very helpful and got us a room !! NOW THAT IS WHAT I CALLED CUSTOMER SERVICE !!!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear gigi12222017, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Business Trip"

4
11/04/2017

Nice clean, well decorated hotel. The staff was helpful each time I had a question. I enjoyed that it is directly attached to the mall so there is no trouble finding places to eat and shop. This was especially helpful as I was without transportation so no bother to get a cab or uber.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Jeanne W, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"ORLANDO'S BEST"

5
11/04/2017

After 2 flights lasting 15 hours and a short drive from Orlando International Airport we arrived at the hotel. Friendly staff took care of our luggage, checked us in and guided us to our room. I have thought hard but this could not be improved upon. With our car parked in the secure parking we had only a short walk to get something to eat. Great sleep in our king size bed with now noise to trouble us. The room was spotless with everything working efficiently. The only thing that happened was the lobby light developed a fault in the morning. These things can occur and when I checked out the reception were eager to know exactly what was wrong to get it repaired asap as I was told. The check out was as smooth as our check in and the "resort" charge of about £16. was fully explained to us. There was also recognition of our previous stay in the hotel and a warm invite to return was made. This has been done without hesitation and a booking has been made to return. I would have no hesitation in recommending this hotel based upon my experiences. Remember this Hotel is at Florida Mall and there is parking for the mall around the hotel so do not expect great views. This is more than compensated by the practicality of it's location.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear clanchiefscotland, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Nice Hotel & Reasonably Priced"

4
10/04/2017

We stayed at the Florida Hotel and Conference Centre for our annual golf trip. Perfectly located close to the airport and within a 30 minute drive of some of Orlando's golf courses. It ha the extra bonus of being attached to a large and diverse mall. Friendly and helpful staff, clean room and comfortable beds support the great experience. Will be back

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Brad D, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Very Pleasant stay!"

5
10/04/2017

Newly renovated rooms, very clean, beautiful reception, excellent location, affordable rates, friendly stuff and beautiful Hotel. My family and I will definitely stay there next time in Orlando. We loved it!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Marcelo M, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Enjoy the best hotel"

5
28/11/2016

I have been staying at the florida Hotel and Conference Center in Orlando Florida Mall for 10 years now every Thanksgiving weekend. I have never had a bad experience and issues I may have encountered they resolved immediately. I would recommend anyone to stay here.

"Nice hotel"

5
28/11/2016

Me and my daughter stayed at the hotel to celebrate her 30th birthday for 7 nights. Exellent location when you want to soak in the sun and shop til you drop. All staff exsreamly friendly. Hotel clean, nice and comfortable. We worked out in the fitness room every morning. Nice to have good cold water to drink and cold wet and dry towels. We both liked Cricket's bar and Marcelo's bistro. Starbucks coffee every day was great. I have never been to a hotel where every single person who works at the hotel is so nice and friendly. A big thanks to all the staff at the Florida hotel and confrrence center! ??

"Great spot for shopping binges"

5
28/11/2016

We had a one day overlay in Orlando,coming from DC on our way back to Lima an spent Nov 24th PM and Nov 25th AM in this hotel.The timing could not have been better for those dates,as being in the mall, it was the perfect place to make the most of black friday shopping.Room was good,personnel attentive,and being only 15 minutes away from airport was a great advantage.Would definetly plan a future shopping trip and stay there again.

"Fab place"

5
28/11/2016

If you want to shop this is the place. The service is also excellent and rooms spacious. The pool area is perfect with a great hot tub to soak off those aching feet. However there is no Tea Kettle in the room. We English do need a decent cuppa after a hard day in the Mall.

"Black Friday Shopping"

4
28/11/2016

We checked in on Thanksgiving night. The front desk was very fast and efficient. The room was clean and very nice. We have been staying at this hotel for over 10 years and have never had a bad stay. Highly recommend especially if you are shopping in the mall! Everything is close by including restaurants.

"Black Friday shopping"

5
27/11/2016

I have stayed at the hotel in the past, but this time was different because I got to shop until I dropped and then return to my room and crash. The rooms are very comfortable and roomy and the hotel staff are great. It is a wonderful experience to share a weekend with friends and you don't have to drive home after.

"Great customer service"

5
25/11/2016

We stayed for one night at this hotel in October. The hotel is beautiful and of course convenient as it is connected to the mall. They also provide gated parking for quests. When I returned back from my vacation I noticed that I left some items at the hotel. They were very helpful in retrieving my lost items and sending them back to me. Thanks for the help and the wonderful stay!

"Excellent"

5
22/11/2016

Staying in this hotel was a wonderful experience, starting with a warm welcome from the bell men as well as the very helpful reception staff, followed by a very good night sleep in the comfortable beds the hotel provides. Crickets bar located in the hotel just behind reception also was a great experience. They serve delicious food the right way, their friendly, quick and caring staff make the experience fabulous.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Klaudia K, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Happy times"

5
21/11/2016

Stayed here several times now totalling over a month in the last 2 years. Always a pleasure and the staff are excellent. Greeted this time on Halloween by a grinning door staff member who had a fake knife sticking through his head. The location is excellent. 20 minutes from MCO airport and the range of shops and restaurants on site are excellent so if you don't want to keep getting in the car then you don't have to. Around 15 minutes to International Drive, say around 30 minutes or so to Disney Springs. This is a hidden gem of a hotel. Located within the Florida Mall. BA, Virgin and Norwegian use this hotel for their crews. When you arrive, drive to the entrance, drop your bags then you can either check in or borrow a car park swipe card from the door staff to park your car before checking in. Car park spaces never a problem and they have electric car charge points too.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Z1634GNjohnc, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Beautiful Hotel"

5
21/11/2016

I had a very large room with a king size bed, extra space to work my business, very clean room and the staff was over the top friendly. Very quick check in and out. The location, to me, was incredible being right inside the Florida Mall. I had access to shopping and food at my fingertips.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Melanie W, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"The service and friendly personnel"

5
21/11/2016

I will tell friends and family about the Florida hotel. Everyone was friendly and most of all, I enjoyed the breakfast at the breakfast room. I loved that I didn't have to drive to the mall to shop. It was there for me to walk.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear DenzelGold, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Business Review"

5
21/11/2016

Our first time here for a one day conference and then a overnight stay. The rooms were up to date and comfortable. I also asked ahead of time for extra towels and allergy free bed linens and both requests were processed and ready when we checked in. The Property is beautiful and convenient to restaurants and shopping after the conference. The room for the conference was located in a quiet, private area that was perfect for hearing and viewing bullet point presentations throughout the day. We ate at Cricket's which is also conveniently located in the lobby. We could of gone somewhere else to eat, but after driving 3 hours and sitting in conference all day it was very pleasant to eat close by and also enjoy good food in a atmosphere not was relaxed and service perfect! Our waitress Kristina was very knowledgeable of the menu and also made great suggestions. We appreciated her accommodations and professionalism, we called for the Manager over to recognize her above and beyond attitude. The Manager confirmed her attitude by stating to us, that is why she is employee of the month! Also, to our delight was a Star Bucks on the first floor as well, in which we enjoyed the following am. The décor of the lobby and outside the property was well manicured and secure. We will diffidently be back. Thank you for letting us express our opinions.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear tammy96002016, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Good all round hotel "

4
19/11/2016

We stayed here recently on a short visit to Orlando. The hotel has everything you want. Lovely pool and hot tub. It's connected to a shopping mall so therefore you have all the eateries you can think of. It's a great mall good range of shops while hubby does his own thing. Very handy to get to and from the airport. Will definitely be back here.

"A tantastic stay"

5
19/11/2016

It was a good experience to stay in the hotel. It is a convenient hotel, located in a shopping mall corner. All kinds of facilities of fittness and pool are including the hotle. Also, you can reach the shopping maill easily.

"Perfect place for conferences"

5
18/11/2016

was there for a conference. This was my second stay @ the hotel, and both visits for consistent. the rooms were clean, hotel staff was very professional and able to assist with any requests. Late check-out was not a problem. I would stay here for business and personal again.

"friendly staff & steps away from great shopping"

4
17/11/2016

Very friendly & professional staff. Great location. Staff eager to help. Close to shopping & many places to eat. We had a Spacious room with nice accommodations. The bed was comfortable. I'd stay again!!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Michelle N, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Joey"

4
17/11/2016

Joey your bellhop was tremendous! He helped us so much and had a smile on his face. The amenities were great, the mall, food choices, pool, fitness center and close proximity to Disney and Universal Studios. A great place to stay.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Adam H, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Fantastic conference hotel connected to massive shopping mall"

5
16/11/2016

Even though the hotel is relatively isolated, it is connected to a massive shopping mall which adds a nice twist to a conference venue. I stayed here for 3 nights in November 2016. Plus: The great swimming pool, hot tub, and conference room facilities. If you are lucky like me you will get a room on the same floor as the conference meeting rooms which means you are 30 seconds from your room to your seat at the meeting. WIFI was really quite good. Room was clean, big and roomy. Negative: The breakfast was about 50% overpriced for the quality. Fortunately there is a Starbucks down the hall where you can find baked goods and juice. Also you can step out into the shopping mall and find their massive food court once it opens. Note to manager: Sorry I forgot to report this while on site, but there is an electrical outlet faceplate missing in room 270!!! Definitely would stay there again and would even host a conference there if the need/opportunity arose.

"A quick but pleasant stay"

4
16/11/2016

Was in town just for one evening for a speaking engagement early the next morning. staff was courteous and efficient; upon arrival car was valeted and I was in my room within minutes. Full service Starbucks on-site for coffee in the AM and connected directly to mall so I was able to grab a few things I needed before I checked out. Rooms are slightly dated but clean, and bedding was comfortable. Fast, free wifi.

"A Pleasant Surprise"

5
16/11/2016

I wasn't sure what to expect. Hadn't stayed here on previous trips. However, I found the hotel to be modern, clean, efficient and friendly. All things I look for. In addition, the adjacent mall was a welcome distraction!

"Great hotel"

5
16/11/2016

The hotel serves guests well. Rooms are clean, front desk and valet services take good care of the guest and for sure the location is one of the strongest point of the Florida Mall Hotel. When I go to Orlando I always stays there and I will be back for sure.

"Great weekend trip!"

5
15/11/2016

Stayed at the Florida Hotel for the weekend while in Orlando. Lobby was very large and clean with a direct walk into the Florida Mall. They have a 24hr computer lab, which sort of looks like an Apple Store, and 24hr gym. Also have a much nicer pool than I would have expected. Rooms were clean and comfortable. The thing that really sets this hotel apart from the rest of Orlando was the staff. Anything we needed never seemed to be a bother. One of the managers Sean did stand out above the rest. Perfect example of a manager leading by example and it is clear the staff have taken notice.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear soccerchix13, Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that you enjoyed your stay, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Beautiful Hotel with great access to the Mall. Patio and Pool area was excellent."

5
15/11/2016

We really enjoyed our stay at this Hotel. Very Friendly Hotel and Restaurant staff, always ready to help. Would definitely stay at this Hotel again. Marcos was especially friendly and interesting to talk too while serving us at Crickets restaurant and bar.

"Great hotel"

5
15/11/2016

Great hotel to stop in. Gym and pool really good. Rooms great and prices very reasonable. Great restaurant on site for breakfast and nice bar offering food and drinks in the evening. Would definitely go back

"Very Good Hotel"

5
14/11/2016

Excellent location in the mall. There is a Starbucks in the lobby - another plus. The buffet breakfast has many choices. The room service was fast. Employees were very nice. The room was clean upon arrival. The business center was excellent and you can go in there and print out your boarding pass at no fee. The bar was very good. The bellmen were accommodating. I don't have one bad thing to say. I would stay again.

"Great location and clean room"

4
14/11/2016

The Florida Hotel is located right in the middle of the Florida Mall, which is great because in my case I have quick access to the stores I wanted to go to with my wife. Also, around the Hotel there is a lot of restaurants that were easy to access. The room was very clean as well, and we did not encountered any problem. The only thing I would suggest is to make sure that you display the service fee from the beginning, I was not aware there was a $18.00 charge per day. I would prefer to know this from start.

"Wonderful Venue!"

5
14/11/2016

The hotel is beautiful and centrally located. My room was on the 8th floor and I had a very comfortable suite. It is very convenient to local shopping and restaurants within walking distance. The hotel is connected to the Florida Mall and had an amazing staff and conference space available to businesses.

"Great location"

4
14/11/2016

Stayed one night on business. Very comfortable and lovely staff throughout the hotel. Attached to the mall which is really conveinient. A good gym and the bar crickets has a great atmosphere. Would def recomemend

"AWESOME"

5
14/11/2016

The idea of having a hotel and mall connected was awesome. You can grab a cab or shuttle from the airport and not have to leave the hotel. The room was clean and little to no noise. I was able to get a great workout daily and grab my favorite (Starbucks) after wards.

"Great location average room"

3
13/11/2016

The hotel itself is in a great location as it's in the Florida mall therefor you can literally get anything you need, eat what you like ect. The pool area is nice and clean and the lobby/reception area is very modern and stylish. The room I stayed in however didn't match up to the class of the lobby areas. The room was in need of modernising and renovation with Miss matching carpet curtains and wall colour. The furniture in the room was all a little worn scratched and rather old. There was also a fan type panel in my room covered in thick dust as well as over the doors on the wooden ledge. The bathroom however was nice and modern it looked as if that wasn't as old as the room. I stayed here with work therefore not sure what the cost of the hotel would of been and if it's value for money. The beds were comfy and other than the dust the surfaces like dressing table ect and the towels were really clean. I wouldn't choose to stay here again personally or as a holiday type hotel but for a place to get your head down for a couple of nights with work it's fine. If you don't like shopping however I guess you'd be getting a lot of taxis as there not much else round there.

"Nice Location"

4
11/11/2016

The hotel is connected to Florida Mall which is super convenient! Great shopping and restaurants available. Staff was amazingly friendly and went out of their way to help. Would definitely come back to stay!

"coldest place ( in tempreture ) I ever stayed in"

3
10/11/2016

first stayed on the 3rd floor,rooms smaller than on the 8th, after our cruse we stayed on the 8th floor,better rooms. On arrival day toilett did´t work had to come two times to fix but was ok after the 2nd attempt. Few from the room on 1st stay was Sears car park,on 2nd stay was the rooftop of the shopping center.Had to turn off aircon,even on the lowest it was to cold for us.Biggest advantage of the hotel that it is part of the mall.Staff are very friendly and professional.need new carpets on corridors.

"The most convenient place to stay..."

5
10/11/2016

I stayed for two days and was able to get every thing i needed. This area has every thing close by....its one of the most convenient hotels i have stayed in.....Whatever you cant get in the mall i am sure is available close by.....

"Perfectly Placed"

4
10/11/2016

My wife and I chose this Hotel for our first night after a transatlantic flight. Only a short distance from the Airport and situated within the Florida Mall complex, it was perfectly placed for our needs, rather than the plethora of Airport Hotes adjacent to the Airport. Excellent value for money, this indecently owned hotel has some really enthusiastic staff who made our stay enjoyable. Our room has recently been remodelled, with both a fridge and coffee maker that was useful for our one night stay. The Marcelo Restaurant offered a very good value buffet breakfast with a wide range of items available. Will certainly consider this hotel in the future

"Great Location"

4
09/11/2016

The hotel lobby is nice, especially having a Starbucks, restaurant, bar and small convenience store within the lobby. The rooms themselves are adequate, as is the furniture - nothing super deluxe, but does the job. All in all, comfortable enough. During my stay, the area around my room was quiet, and all of the staff I encountered were pleasant and efficient. The best feature for me was that the lobby connects to The Florida Mall. So convenient to go shopping or have a meal. I was with a small group of people with differing schedules, so it was nice to have a mall to pass time while waiting for others.

"Great location for a conference"

5
09/11/2016

We recently held our annual conference at this hotel. The staff from an initial meeting to the completion of the conference were helpful, friendly and went out of their way to please. All attendees commented on the tasty food, hotel accomodations and location. So many commented it was out best conference of all. We are sure The Florida Hotel was a factor in their opinions. We highly recommend other organizations to consider this hotel for professional conferences.

"VFW Fall conference"

5
08/11/2016

8th floor, on the end. Nice and quiet, just as I like it. Room was comfortable, clean and well appointed. Check in and check out was very fast and easy. Chip was the server who brought my breakfast, very nice and polite. Breakfast was delicious.

"Good hotel, practical more than special "

4
08/11/2016

Stayed here for 6 nights at the end of October going into November. A nice hotel with decent rooms that are good value for sure. The mall is a bonus if shopping is your thing . You will find a lot of cabin crew staying there as well. A good laugh watching them to be honest , certainly don't lack confidence....All said and done it will do the job without the wow factor.

"Photo seminar"

5
08/11/2016

I had a very comfortable room. The food was great in the retaurant. Staff was helpful. The pricing of food is very high. Especially when the mall is right there providing food at a normal price. I feel you would be more competive if prices were near some of the nicer restaurants in the mall.

"Average"

3
08/11/2016

Hotel room was average, quiet, clean, staff was friendly food was fine – pillows were very uncomfortable which made it difficult to sleep. Attachment to the mall was a plus but the mall is under construction so that experience could have been better. Kept the family entertained during conference. Would not choose to stay there had it not been for the conference I attended.

"Great Hotel with Excellent Staff."

5
07/11/2016

Upon check-in we asked for a room close to the elevator. We got a room that was perfect to our liking. We had a great view. The Staff never changes, they are very accommodating. Food was great. Love staying there because the Mall is very convenient for shopping.

"Overall Experience"

5
07/11/2016

The service was excellent except for the restaurant. The waiter paid no attention to our table. We had to call over other servers to wait on us. Rooms were clean hotel staff was very courteous. Valet staff very friendly and efficient. Like the fact that we had access the mall area

"Great hotel, handy location in the mall"

5
07/11/2016

I enjoyed my stay here - having the largest mall in Florida on your doorstep is very handy. I was here for a conference, and it was great being able to pop back to the room between meetings. The room was nice with good facilities. Also used the pool and spa, which were very nice - spa water was maybe a little too warm!

"VFW Conference"

5
07/11/2016

First time staying here. Was not sure what to expect on arrival. Was pleasantly surprised on entering. Things got better after that. First class operation. All staff cordial and pleasant. Grounds and plant well maintained.

"Fantastic night's sleep after a long flight"

5
04/11/2016

As usual, my husband and I spent our first night here following our flight from England, before travelling down to the gulf coast the following day. We can't fault this hotel as the rooms are spotlessly clean, the staff are very friendly and it is so handy for shopping in the mall. Wouldn't hesitate to recommend staying here to anyone.

"Wish I had arrived earlier"

5
04/11/2016

Sleeping AT the mall? Shopper's paradise! I live 90 minutes away and usually do not spend the night in Orlando, however, I combined several activities that included getting some early Christmas shopping done. I could not have chosen a better hotel. It was reasonably priced, very well appointed, quiet and clean. Danny at the desk was welcoming and helpful. I will choose this hotel again and again.

"Great hotel but ....."

4
03/11/2016

Great stay at this hotel again but at night the bar is overrun by airline personnel who have their usual sense of being more important than everyone else. I've stayed at this hotel many times and it has always been a feature but its become a major spoiler. Shame.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear jag555: Thank you for taking the time to post a review following your recent stay with us, and I am delighted to hear that overall you enjoyed your stay. I did however note your comments regarding the atmosphere in Cricket's Bar, and on behalf of the entire team, please accept my deepest apologies for any encounter you had with hotel guests which was less than pleasant. I can assure you that our staff are trained to provide friendly and efficient service to all hotel guests at all times regardless of the reason for their visit, and this will serve as a reminder to stay vigilant in their efforts. We value your business, and we look forward to welcoming you again the next time your travels bring you to the Orlando area. Sincerely, John Lamont General Manager

"connection to a Mall"

4
02/11/2016

my overall experience was very good but I was disappointed in the musky smell in my room. it almost smelled like bug spray. I enjoyed the shower and the hotel amenities including being attached to the mall.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear kayc6670, Thanks for taking the time to post a review following your recent stay with us. I am pleased you enjoyed your stay, and that our location being attached to the largest indoor shopping mall in Central Florida was convenient for all of your shopping needs. I am however truly sorry to hear about the odor in your guest room, and on behalf of the team please accept my apologies for any inconvenience you may have experienced as a result. I can assure you that this does not reflect the usual level of guestroom preparation for occupancy, and your feedback has been shared with our housekeeping supervisory staff to serve as a reminder to stay vigilant with the details to ensure the best possible experience for all guests. Thank you again for taking the time to share your feedback, and I hope we have the opportunity to welcome you again, should your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Convenient Location, Comfortable Room"

4
01/11/2016

Returning from a cruise, we were looking for a comfortable hotel in close proximity to Orlando International Airport. Florida Hotel & Conference Center provided that and much more. Close to everything, including numerous places to eat, great shopping at the adjacent mall, and quiet secure accommodations. I was a little concerned that it would not be quiet due to the major highways and busy streets nearby; however, the room was very quiet, very clean, and the beds very comfortable. It was a great place to rest for the night after a long trip. I would have given five stars, but the in house restaurant was not open Sunday evening, so we had to leave the hotel to eat dinner and the parking area was a bit of a walk to get to. They do offer valet parking which would be a good choice if you have any impediment or if the weather is inclement. We booked our room through a travel agency and were very happy with the value. We would stay there again if we are in the area.

"Great for shopping"

4
01/11/2016

I've stayed at this hotel hundreds of times for work , the staff are excellent and it's brilliant for shopping as the hotel is situated in the Florida mall , it's also very easy to use as a central point as everything is near , the hotel also has a Starbucks ,gym ,outdoor pool and restaurant

"Just convenient & good quality"

5
01/11/2016

This was our second stay in the hotel over five years and as said it is both convenient and good overall quality. The only negative here is the potential for groups of narcissistic airline personnel treating the place as their own to the discomfort of other guests.

"BOOK WITH TRIPADVISOR"

5
01/11/2016

Firstly I used Tripadvisor to book this hotel. This is the first time I have used them and I will certainly book again through them. I paid half the price other sites were offering. Wow, that's a saving but because of this I was apprehensive about the booking. I had no need. I picked up my hire car at Orlando International Airport and had an 8 minute drive to the hotel. Stopped at the door and the porter immediately approached the car took our luggage and supplied a key card to give access to their parking area. Rachael the receptionist gave great information about the hotel and the surrounding area. Our room on the fouth floor was spotless and perfect for us. Exactly what we had booked. After a quick shower we went to Cricket's restaurant bar. It was busy but again the service was fast and the food good. Just what we needed after a long flight. Never heard a sound all night. Our room faced onto the parking lot. The hotel is on a shopping mall so do not expect great scenic views. Had a quick breakfast at Starbucks. Again there was fast service at 07.30 hrs. Picked up a free paper at the desk and went out to the pool with my coffee to read it. The pool looked inviting. Every thing was clean. On returning to my room I saw that the well equiped gym was being fully used. I aslo learned from conversations that the hotel was fully booked. The adjoining entrance to the mall does not open until 0900hrs. When we went in then most of the shops were closed although Macy's was open. Check out was as smooth as check in. As we left there was even recognition by the porter. When I return to Orlando this will be my first choice of an airport hotel despite it's short drive from the airport. I will have no hesitation in recommending this hotel and advise anyone to check out tripadvisor before booking. When I

"GREAT STAFF"

5
01/11/2016

great staff and location. I have been in the mall for so many times but have not stayed in the hotel. nice rooms and nearby restaurants reserved parking for guest just in front great experience and surely will go back soon

"Convenient location"

4
31/10/2016

Everything was very clean and fairly up to date. Pool is very nice and you wouldn't really have any idea it's just off the parking lot. The staff was exceptional! I hope the management shows them how awesome they are!

"TERRIBLE CUSTOMER SERVICE"

1
27/10/2016

My husband stayed here on a business trip in which his company was paying for, at check-in they asked for a credit card for incidentals which apparently when they swiped our card it wiped out his companies credit card info so we were charged for the entire stay. It has been 3 weeks and they still have not refunded our money....We have made numerous phone calls and so has my husbands company. Absolutely ridiculous since the reservation clearly said to charge the card ending in xxxx and not ours. What if we needed that money for bills or a sick child? Thank you for holding our money hostage for 3 weeks....hopefully it will be refunded tomorrow as stated by the property but I won't hold my breathe.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Zory A, I am very sorry to see your review, and I am saddened to hear about the handling of your room charges. Given the contact information provided, and despite exhaustive research we are unable to determine who you are and how this could have happened. This does not reflect the usual high level of service we strive to provide, and we would like to ask, when time permits, if you could reach out to us directly, so we can look into this matter further. Once again I am truly sorry for the shortfall you experienced, and we hope to hear from you soon. Sincerely, John Lamont General Manager

"Conference Stay"

5
27/10/2016

Service was great. Room was great. The bellhops outside opened your door for you when you got out of your taxi/uber, etc. The staff was very friendly and helpful. I wish they had free shuttles to the different places nearby as walking is out of question due to the location.

"Airline Captain"

5
27/10/2016

Exellent clean and comfortable hotel. Nice gym and pool. Great restaurant, with delicious breakfast and Starbucks onsite. Very good location. The Florida mall is accessible through lobby. Many other shopping possibilities in the area. Also many tourist attractions close by.

"Great Experience!"

5
27/10/2016

I enjoyed staying at this hotel. Everyone was very nice and accommodating and made my stay that much more enjoyable. Every time I come here this is the place that I stay and I never regret it! I love that I can walk downstairs and enter the mall as well.

"Great location, Great Room, Great Value"

5
26/10/2016

Great location in The Florida Mall. My room was large and very clean. The staff was incredible and tender to ever need. The buffet breakfast was to die for with a made to orde chef that could work at any 5 Star restaurant.

"Excellent stay"

5
26/10/2016

Unfortunately only a one night stay this time. We will definately be back for another visit. Worth every penny, Excellent staff, very friendly and professional. No complaints whatsoever.. Looking forward to staying with you again.

"Great place!"

5
26/10/2016

I really enjoyed staying at this hotel last December! For me, the best part of it was it´s location, being close to a mall really makes things easy when you take a trip to shop! Has a good option for a gym! Rooms are clean and spacious.

"Never disappoints"

5
25/10/2016

We have made this our place to stay for weekends when visiting Orlando. We have never been disappointed with the care and services provided. Location and convenience is better than resort stays. Have recommended to many of my friends and family.

"Best hotel in Orlando"

5
24/10/2016

Love this hotel. Being connected to the Florida Mall is a real plus. Close to Disney and other attractions. Room was spotless. Stayed here twice and both stays were fantastic. First class accomaditions. Looking forward to my next trip to Orlando.

"Great place to stay for someone who has hotel phobia!"

5
24/10/2016

This is one of the only hotels I have stayed in multiple times without fear of using the bathroom/shower and beds. Staff is also very friendly and helpful. I even used the business center to print something out and was able to easily do so. Love this place!

"Only 1 drawback , otherwise a nice hotel...."

4
24/10/2016

A very nice hotel .... and I would stay here again.... my only disappointment was that they charge an $18.00 hotel service fee that is not disclosed until you check in..... so that even though my room was "prepaid" I still had a $20.25 fee at checkout...some of the services that this fee is supposed to cover are not optional... ex: gym, business center and basic wifi....to me most properties call these amenities and they are complimentary with your room.....

"Great conference visit to The Florida Hotel"

5
24/10/2016

Wonderful visit to FH&CC! From Angie at the front desk to the food and beverage staff working the conference (Marvin?) to the sweet housekeeping ladies we had a very positive experience. Parking is easy, catering was great and room was very comfortable. Missed the GREAT shower now that I am back at home today. On top of all this, the location attached to the Florida Mall is exquisite. Located a short, easy drive to both Universal and Disney. As frequent business and family travelers to Orlando, we'll be back soon!

"One of the best exercise facilities of any hotel I've stayed at"

4
24/10/2016

Florida Hotel is big and efficient with a friendly, helpful staff. The rooms are clean and well appointed, and the hotel is appended to a large shopping mall. If shopping malls are your thing, you will adore this place. I would have traded the mall's stores for a slightly more robust choice in restaurants, but even with that slight negative, my stay was delightful.

"home from home"

5
21/10/2016

numerous stays, staff could not be more helpful or welcoming. location and facilities are great, spacious exceptionally well turned out rooms. the bar, crickets, is just like a friendly local with no driving involved!

"Great Staff"

5
20/10/2016

Had to travel for work, which is not always fun, but this was a great trip. Joey met us as soon as we pulled in, and was fantastic. So helpful and friendly. Greeted our group every morning which was so nice.

"Always a Pleasure to Stay here"

5
20/10/2016

Always a Pleasure to Stay at the Florida Hotel and Conference Center. I stay often for Business and Pleasure. Attached to the Florida Mall, shopping, food court, near all theme parks and others places of entertainment.

"Great hotel"

4
19/10/2016

Great clean hotel. Only reason I didn't give a five rating is the breakfast was a little pricey and honestly it was mediocre. However dinner at the restaurant was fsntastic. Really enjoyed our stay...

"Great stay at FL Hotel and Conference Center"

5
19/10/2016

I attended the Partners for Progress conference at the FL Hotel and Conference Center and had a very pleasant stay. I didn't particularly have time to enjoy all the amenities, however, I enjoyed the hotel being attached to the mall where I could leave my room during the evening and go shopping or out to a nice dinner. I was concerned about some construction going on the 6th floor, but there was no noise or disturbances and the renovations are beautiful. I dined at Marcello's and had a great lunch there, twice! I also very much appreciated the Starbucks there for the caffeine fix. The hotel staff was willing to add a person to my room to join me later, no problem. There was also gated parking for hotel guest which was nice. I will definitely recommend this hotel, and plan on going back myself.

"Florida Hotel and Conference Center is the Best Hotel and Food in the United States!"

5
19/10/2016

We came to this hotel as my husband was taking a class at the Hotel in the Conference Center. I came along for a vacation. It was fabulous. Not only was The Florida Hotel and Conference Center much better than I ever imagined but the Food was amazing! We ate the best Breakfast Buffet we'd ever eaten. Amazing salmon, fruits like blueberries, raspberries, pineapple, strawberries and more! The French Croissants were delicious. I loved the oatmeal with plenty of nuts, cinnamon, raisins and cream. Come & see for yourself. Everyone said it was the best breakfast that they'd ever had! We loved the Choppino Soup. It is a fish soup in a tomato base and delicious. Everyone loved it. We had some daily. It was $3. for a cup and $5. for a bowl which included some yummy bread sticks with it. The Blackened Salmon and Salads were also amazing...very tender and melted in your mouth. I tried all the Salads. We loved them all!!! This hotel can be reached from the airport on Bus # 42 and Bus #111. It cost $2. to ride the bus each way. Bargain. You can save money for the delicious food. The indoor mall is fun and right by the hotel with the "American Doll Store". The employees were so professional, helpful and nice. They always smiled and took care of our every need. We felt blessed to be at this fine hotel. What service. We felt the employees were just loving their jobs and couldn't wait to make us feel special. It felt so good to be at this hotel. We feel this is the Florida Hotel and Conference Center is the best Hotel for Service, Value and the Rooms are very nice. I loved the bed. It was so comfortable that you'll need a wake up call or you'll never get up. Very nice air conditioned beautiful Hotel. Loved it all! Best Breakfast and Food in the United States. (Maybe Europe, too)

"Great Hotel, Great staff, Great location"

5
19/10/2016

This hotel is amazing. I come here all the times for business and this hotel never fails me. The staff is extremely nice and welcoming, the rooms are very clean and spacious and the location is perfect. You are right by the Florida mall and you have every service you might need next to you. They also have a fantastic pool where you can relax and get a tan. Definitely recommend this place !

"Still the best place to stay in USA!"

5
18/10/2016

I have been staying at this hotel once a year since 2006, and I am always as pleased with the rooms, friendly and helpful staff and great location next to the Florida Mall and easy access to any part of Orlando and Florida. I always recomend this hotel to family and friends and they are just as delighted when staying here.

"Hidden luxury embedded in mall"

4
18/10/2016

This location is very convenient with mall access and plenty of food options and shopping. The rooms were quiet, and the staff was helpful and pleasant. The place was clean. Two complimentary bottles of water. Nice fitness room. Good television selection options.

"Clean room, good location, good value."

5
18/10/2016

Friendly desk staff. Our room was clean. The towels were fluffy. It was nice to have a coffee shop in the lobby open at 6 a.m. We had a frig in our room - I believe that's standard. It is right in the middle of The Florida Mall, and reasonably priced.

"I was at the location for a seminar with New Peaks."

5
18/10/2016

I stayed at the hotel for a seminar and found it to be very nice. The room was clean and well taken care of. No issues with it. The staff in the lobby area and restaurant were great especially Carlos who is one of the servers. All were friendly and acknowledge me. Unfortunately I did not have time to use any of the amenities but I did observe many guests using them.

"Dr."

5
17/10/2016

injoy near to one month from people in front disk tell valets and in between the roos. Breakfast is delicious i dealt with very respectable people everywhere The mall dowen is excellent I hope and prepare myself to go again

"AMCANA meet & Conference 2 Sept. To 4 Sept."

4
17/10/2016

This hotel is located close to the Orlando International Airport and stones throw away from malls and shopping Centres The rooms are large and comfortable. The staff are friendly and the service is always with a smile. We enjoyed our stay and the hotel is recommended for future visits.

"Nice hotel"

4
16/10/2016

Location is attached to a decent size mall. Hotel was clean and overall well maintained. The bed was very comfortable. Wifi was strong and worked well. Would have given a 5 star if not for slow house keeping. We had the do not disturb sign on until we left for the day at 9 am. When we left we turned on the make up room sign. We got back to our room at 3:45 pm and the room hadn't been touched yet. They finally came knocking at 4:45. My wife was taking a nap when they came by so I told them it was too late now. I know they would have taken care of anything I really needed at that time, but all day come on! Yes I would stay there again.

"Very disappointed"

2
16/10/2016

Being that this hotel is rated number 12 in Orlando I'm extremely disappointed. We have stayed at many hotels in Orlando that are much better. Check in was quick. The lobby was the only nice thing at this hotel. The rooms are way out of date. The furniture is very old. The ac filter was filthy and the room did not smell clean. Smelled like cigarettes. The towels were hard and scraped your skin. Only one lamp, which was not next to the bed had an outlet. We found this very inconvenient. There was no where to plug our phones next to the bed. The was a an extension cord with surge bar. No microwave!! There is no quick check out. You have to return to guest services before you leave. The whole thing was ugly and even the ceiling tiles were dirty. We even considered leaving the hotel in the middle of our stay. Do not stay here.

"Convenient Location"

5
15/10/2016

The staff was very friendly and efficient. The hotel is a little old but clean. The location was great as it was not far from the Florida Turnpike. Plenty of restaurants and shopping within walking distance (attached) to the hotel.

"Evac"

5
13/10/2016

We were under a mandatory evacuation order from our home on a barrier island due to Hurricane Matthew - it was a very pleasant surprise to find that this hotel was very nice. We sort of expected a fleabag place due to the fact that thousands of beach residents were forced to evacuate and reservations were hard to find - especially pet friendly places

"Such a great place to stay"

5
12/10/2016

Everything is on your doorstep. From shopping and casual dining. Then step outside and you have plenty of other restaurant options within walking distance if you choose to. Crickets bar if friendly and inviting as id Marcelo's for delicious breakfast. Comfortable rooms and beds, what more do you want?!!

"Great stay during Hurricane Matthew"

5
12/10/2016

I stayed at the hotel for four nights during Hurricane Matthew. We lost power at our home during this time. It was a wonderful place to visit during a most stressful time. The hotel bar had great food. Cricket and RoxRoy were super! Ruth at the front desk was especially kind. Starbucks crew were very efficient. The hospitality is the best I have seem in years.

"Excellent stay"

5
12/10/2016

We recently had a returning visit of two separate stays here. One night at the beginning of our months stay in Florida and two nights at the end. The customer service here is second to none. A special thank you to front desk manager jennifer, teralyn from reservations and joey bellman for their warm welcome and friendlness. The buffet breakfast is varied and tasty. The rooms are spacious and the beds comfortable. The large swimming pool has many sun loungers and soft pool towels. The foyer leads into the Florida mall. We have been comng to this hotel annually for over 10 years and love it here. Thanks to everyone for an excellent stay.

"Hurrican Matthew did not phase this amazing staff!"

5
11/10/2016

“So impressed with this place. Beyond the great amenities, the hospitality is fantastic. RoxRoy, Kristina, Marilynn, all the Starbucks crew and the whole staff took great care of us. The preparations made for everyone during Hurricane Matthew was impressive. I felt very safe! Everyone working had to have been tired, being there for pretty much 3 straight days, but they served us with smiles. Thanks everyone!”

"Most convenient hotel of Orlando"

5
11/10/2016

Rooms are nice and large. Well decorated and spacious. Hospitality and service are good. Food in the bar is tasty and the bar provides you many options. Nice place to hang around. Their breakfast menu is expansive and really good. Plus you have The option to shop at the mall which you access from the hotel lobby. Good for last minute shopping.

"Best Welcome ever"

5
11/10/2016

This is a great place to stay. The staff are all most friendly and keen to make your stay a good one. The room was big and very clean with all the amenities you might hope for. Food in the hotel was really nice. Crickets Bar made us feel very welcome and comfortable while Hurricane Matthew raged outside! All the staff had to stay over in the hotel for a day but I never heard any complaints. The breakfast buffet was great, but the eggs benedict was to die for. We will definitely be back.

"Excellent stay at the Florida Hotel "

5
10/10/2016

Every time I come to this hotel, the excellent staff give a genuine warm welcome. The ethos is fantastic, I think they have the nicest and best staff here! It's a pleasure to stay here. A home from home. Buffet breakfast is fantastic, and meals in Crickets, the bar, were great. Superb service - and staff remember your name, and your personal likes. All the staff are great, but the ones who stand out are Carlos, Roxroy and Cricket. Hardworking, and wonderfully caring. My favourite hotel!

"Great place to stay in Orlando"

5
10/10/2016

I stayed here for a conference that just happened to be the weekend that hurricane Mathew cruised up the coast. The stay was great and the staff very helpful. Room was clean, tidy, and quiet. I would definitely stay here again!

"excellent hotel"

5
10/10/2016

From the front desk to the cleaning staff this enhances an already pleasant experience.My husband and I always stay at this hotel.We have never been disappointed.the rooms are spotless.Every member of staff is so pleasant and helpful. I aiways recommend this hotel to my friends and colleagues.

"Great Safe Hotel during Hurricane"

5
10/10/2016

We had a great staff and leadership at the Florida Hotel during our stay when Hurricane Matthew decided to visit. These guys were very prepared and calm. Really appreciate this and will stay here next year during hurricane season for sure.

"A welcome surprise"

5
08/10/2016

Apparently not part of any chain ... the rooms, wait staffs in the restaurants and the "out the front door" mall make this a very pleasant experience. The bar scene appeare very active and robust. Beware though, the room pricing is misleading in the ads. A room for $159 becomes close to $200 with the add on fees ... A fee of $18 is levied, but covers 2 bottles of water, the very large business center, and other goodies. Unfortunately, it isn't optional. Then there are taxes, taxes, taxes. If your in the area and not primarily focused on the "Disney" experience then this is the place to go. The Hotel is an integrated part of the huge Mall.

"Excellent"

5
08/10/2016

Thanks for the excellent services given to me while staying in the Florida and Conference Center. I enjoyed a lot. I look forward to getting another opportunity to stay in the same facility. The hotel is located near airport and having a mall where we could easily do some shopping. Also the staff and all the people I came across were welcoming.

"Very nice hotel connected to the Florida Mall."

3
06/10/2016

The room was great. The bed was top of the line. However, my wife checked out when I was on the way back from a meeting. She was told that we had booked through a third party, Expedia, and she could not get a receipt. She told the woman behind the desk that we had booked it directly through your website. The woman asked which part of you booked through expedia and we don't have a receipt do you not understand. This did not come up until we were home and I asked for the receipts to turn in on an expense account. I was not happy about that since I had booked it directly through The Florida Hotel's website.

"Extra Costs not revealed in webpage"

2
06/10/2016

We got there and first thing we realized is that the hotel is located far away from Disney locations (is very near Sea World). Plus, the hotel is old and not so confortable. We found out at front desk that there is a daily fee of US$ 18 (that included de "free" wifi posted in the web). We had packages sent to the hotel prior to our arrival, as we've always done, but this time we were surprised with a charge of US$ 10 fee PER PACKAGE. Also not mentioned in the web. Conclusion, not so cost-benefit efficient.

"Conveniently connected the Florida Mall"

4
06/10/2016

I enjoyed my stay at this hotel. It was particularly convenient to be connected to the Florida Mall which also offered other food choices aside from the restaurants at the hotel. This hotel is well maintained and offers a great exercise room opened 24 hours without added charge.

"Fantastic Staff!"

5
06/10/2016

The staff here really take care of you. I come here with work quite often and always find it a pleasant experience! It's especially good for transport links and shopping! If you want a quick ways to get to the them parks, jump in an uber.

"Conferences & Intl Flight Crews"

3
06/10/2016

Recently stayed at this hotel for a conference. The staff is consistently great! I was given a nice room with a view looking out the front so I could see the parking lot and interstate. I was there for a conference so this was not important. Elevator was broken during my entire stay so only one on the one wing meant waits and very crowded. Food at the restaurants and for the conference was very good! I at entirely too much. Conference rooms look dated with the 80s chandeliers and décor. Rooms are in good shape but average, nothing spectacular. They have a fridge and coffee maker. I really like the ability to press a button to leave a Do not Disturb or Room ready to be cleaned light. Housekeeping is very good. Guests are generally international flight crews and convention attendees. If you are visiting to do the theme parks I don't recommend this hotel as it is a drive to all of them, with challenging traffic. I know a lot of people come to stay here for the mall which is currently in a remodeling phase. Painting, and floors & ceilings being ripped out. Discussion about returning to the hotel for a future conference included the top that it is located in a red light area. If it were not to attend a conference already set up there I would probably not stay at this hotel. There are much better options in Orlando.

"short but sweet"

5
05/10/2016

Been using this hotel for years. From Joey at the curb, to the front desk, to the pillow, I am never disappointed. The hotel has renovated the restaurant into a nice bistro. PArking is perfect as you can choose valet with the best staff in Florida or self parking is ample and close. Great for business and meetings. I have held my corporate meetings there as well and the staff is great!

"Beautiful Hotel !!"

5
04/10/2016

I recently attended a conference here and everything was amazing! The room, conference center, food, staff and service were amazing! The price was affordable with a group rate for the conference. I would come back here in a heartbeat!

"Wonderful conference space! "

5
03/10/2016

I attended a conference at the Florida Hotel in September, 2016. The conference space was easy to navigate, spacious and very accommodating. The food was delicious and they offered a great variety for breakfast and lunch. I hope that my business continues to use this location for future visits.

"Last night of holiday"

5
03/10/2016

Excellent rooms and facilities and joined on to the Florida mall for any last minute shopping needs you might have, crickets bar is great for catching any ball games and they also have a Starbucks onsite too for those who like their fancy coffees

"Excellent hotel for a meeting"

4
03/10/2016

This hotel was located in connection with The Florida Mall. This location is good for taking a break from meetings by walking in the mall or the food courts. The hotel rooms are clean, bright and comfortable. The staff is very helpful. The fitness center was easily accessible and well furnished. The food served during the two day meeting was very good with a good variety and the buffet was left available for those who are at the end of the line. We had dinner one night in their restaurant, Marcelo's. The food and service was good. However when we tried to go there the next evening we were told that it is only open a few nights each week. We ate in the cocktail lounge that is connected to the restaurant which was much smaller.

"Great Hotel"

5
03/10/2016

We stay at Florida mall hotel at least twice a year. Been doing so for 10 years. It is run very well and it is consistent in its cleanliness and customer service. Never had any problems with rooms or staff. Hotel is also centrally located to the things we enjoy doing in Orlando. Having the mall attached to the hotel is a plus, makes shopping for unexpected needs and food so easy.

"Fantastic hotel"

5
03/10/2016

Really helpful and friendly staff. Great location for shopping as it's adjoining the Florida Mall . Cosy room, lovely shower and comfortable bed. Would recommend this hotel to friends and family and would stay again on vacation. I prefer the rooms at the back so you get the sunlight.

"Hotel in Mall, what a great idea!"

5
03/10/2016

We stayed in the Hotel due a business conference. I loved the hotel being attached to a mall. Most important the hotel was beautiful and staff was very professional and friendly. The mall was so nice and allowed us to get out of the hotel without having to get in the car. We will definitely stay again.

"Very nice hotel and friendly staff."

5
03/10/2016

This was my second time staying at this hotel. The first time was for school clothes shopping. The convenience of the hotel being connected to the mall was amazing. When you have too many bags to carry, you can drop them off in your room and go back to shopping. The room was always clean and quiet. This time I was there for a 2 day conference. The staff was helpful. The check in was fast and effortless. The location is ideal. Very clean and quiet.

"Hidden gem of a hotel and conference center in the heart of Orlando."

4
03/10/2016

We have stayed in Orlando for sports, games, conferences, family vacations and other events more times than we can count over the years. Most of the conferences we have attended have been in the tourist area--Disney/Kissimmee even if not held at a Disney hotel, at a Disney hotel or at Universal Studios. These are great for professional conferences designed for family fun as well. But more and more, the Florida Hotel and Conference Center has become the venue of choice for the State of Florida sponsored or related conferences. The room rate is within our reimbursement rate and the facilities are excellent for smallish conferences. The food was abundant and delicious, in fact I was chatting with a vendor and he remarked "you people sure eat well at conferences!". The rooms were sparkling clean and more than adequate and the two free bottles of water are a great touch and a refreshing change from hotels that charge $6 for a small bottle of Zephyrhills! Parking was free or $20 to valet. The Crickets Bar had delicious cocktails and the food at the restaurants was good too. For shoppers, the fact the lobby connects right into the Florida Mall is an additional perk that can't be beat!

"very clean and friendly staff"

5
01/10/2016

it is part of florida mall. the staff are very helpful and friendly. i would recommend this hotel to all the shopping lovers. the hotel is also very close to orlando international airport. rooms are very clean as well

"Great hotel & Staff"

5
30/09/2016

I stayed here for a 2 day conference and live about 2 hours away. Check in was easy, room was comfortable, clean and quiet. I had to order from room service twice and both times it was right and time and the food was great. I'm in Orlando about 4 times a year and I would definitely recommend this hotel. Having the connection to the mall is great for shopping and eating. I'm thinking about staying here on our December xmas trip to Disney because we usually shop at the mall here.

"Excellent stay at a very nice property"

5
30/09/2016

Very pleased with this hotel. Was there for a conference and had a good price through our group having said that it more than met my expectations. Convenient location, great workout room(!!!!), nice pool, helpful employees, I would stay here again if in the area.

"Luxury"

5
30/09/2016

I was there for a conference. Hubby came with but not to meetings. Being connected to the mall was convenient for him, as was the wifi. The meals for the conference were adequate, nothing really spectacular.

"A Conference Hotel Without That Giant Convention Hotel Feel"

5
29/09/2016

I was very favorably impressed with The Florida Hotel & Conference Center part of the Best Western Premier Collection. I was there for a convention, however, the hotel does not have that Convention "feel". You're welcomed warmly by super friendly front desk agents (mine I think was named Angie) who explains the facilities, many of which time didn't allow me to use like the Fitness Center. I did use the Business Center and have to tell you it's one of the largest and finest in any hotel I've ever stayed. My bedroom was spacious and nicely appointed, no view to speak of whatsoever, but I didn't expect that. There is a Starbucks and a sundry shop just down the lobby so I saved on breakfasts. I was concerned that my room was right next to the elevator but there was no noise whatsoever for both nights because the elevators are recessed into a small vestibule that muffles any sound. Bed was comfortable and spacious (and like all hotels these days, littered with fifty pillows you can't use (but can place on the large sofa nearby.) The room and bathroom were immaculately clean. Only suggestion would have been more outlets at the work area. There are enough in the room for all your devices, but I like putting them all in the work space. The food was exceptional. Even the large banquets we were served were delicious and varied. Finally, the location adjacent to the Florida Mall gives you dining options outside the hotel (not to mention shopping for those so inclined.) The hotel menu was fairly reasonably priced, but you can find bargains in the Mall which offers a wide variety of choices. So for exceptional service and a great facility I can highly recommend this property.

"Government"

5
29/09/2016

Excellent experience at hotel. Would recommend this to others. Great place, good location. Attached to the mall. 30 minutes to Disney. 20 minutes to international drive. Bar food was ok. Starbucks in the lobby is a plus.

"Pleasantly surprised on every level"

5
28/09/2016

Stayed here for a 2 day conference and was more than pleased. Staff in every department was helpful, friendly & professional. My room was very comfortable, clean and nicely appointed. The meeting space and food was very good. The hotel has wonderful amenities...a very large state-of the art fitness center and a fully equipped business center....being attached to the mall was an added benefit

"Great Conference Hotel"

5
28/09/2016

The Florida Hotel & Conference Center is located at the Florida Mall. The Mall offers diversion and a place to grab a quick bite to eat after a long day at work. The hotel rooms are a good size. The bed is firm and very comfortable with multiple fluffy pillows on each bed. Free Wi-Fi is offered in your room and throughout the hotel. The banquet services are extraordinary with exceptional food. There is free parking as well as valet parking if you prefer. Although not located in the attraction area, it is an easy drive to either Disney or Universal. Give this hotel a try, you won't be disappointed.

"Great"

5
28/09/2016

Superb Service..... Excellent Staff... There were couple of Ladies who were rather lacking in Skills- at the FRONT Desk.... Other than Them EVERYONE was Great ! They Have a Great Business Center -and- an Awesome Fitness Center Their RESTAURANT is more than I Expected ...but on Expensive side Same for their BAR its Really High End and High Quality

"Not Exactly As Expected"

3
27/09/2016

Attended a four-day conference at the hotel. The staff was great: from check-in to restaurant staff to check-out, everyone was pleasant and helpful. The hotel lobby was lovely, but the sixth floor walls were quite worn-- hallways looked as if they had been hit and scraped hundreds of times. Rooms were clean and beds were comfortable, we were not able to lower our room temp at night (our room was quite warm) which would have made for better sleep. Our experience with the hotel restaurant buffet was mediocre, yet the breakfast food we ordered off the menu was good. We ordered room service once during our four night stay, and it was delivered promptly and piping hot. Conference meeting rooms were neat and functioned well, but our buffet lunches and snacks were not tasty. Surprisingly there was no shuttle service provided by the hotel from the Orlando airport-- would have been nice. Overall it was a decent value for the money, but I had read several TA views that led me to believe it was better than what we experienced.

"Annual visitor"

5
26/09/2016

The staff is very pleasant and helpful. They introduced themselves and asked if there was anything they could do, very refreshing! The room was spacious and clean and housekeeping was terrific! I look forward to visiting each year in September. It is a plus having the mall attached and the renovations there are awesome.

"Coast Guard"

5
26/09/2016

All of your staff are exceptionally trained, very helpful and extremely friendly. Rooms are immaculate, 'nuff said! My only gripe was the A/C in the meeting rooms was set too high, you can hang meat in most meeting rooms.

"Conference/ Business trip"

4
26/09/2016

When I checked-in, Danny gave me a handicapped room by the 3rd floor elevator. I asked to be moved and he informed me that there were NO other rooms available, that it was "first come, first serve". It was 6:30pm and I asked if ALL guests were checked in; he said no. It did not make sense at all. He said it would take 1 1/2 hrs to clean additional rooms and I said I would wait. He said that would not work. I asked to speak to a manager and the woman (don't know her name) advised him to give me a different room right away. Danny then told me that I was taking a "VIP's room" from someone else. What kind of customer service is that???? I did not feel guilty.

"US Coast Guard Auxiliary"

5
26/09/2016

Great and professional Team. and very Clean and Organized and there to help each client at any time and thy will go out of there to accommodate everyone with there needs, The state of the art office is amazing and beautiful remodeled bathrooms are always clean and small good, Will be back soon

"WILL DEFINITELY COME AGAIN!!"

5
24/09/2016

Great staffs, great facility, great location, great everything. This hotel was everything i wanted. Staffs were friendly, room was tidy & clean everyday, facilities were well maintained, conveniently located from the airport to all attractions nearby.. i have been to other hotels in the area before and this one was by far the best I've stayed in so far. Will definitely come again

"To attend a state conference for the Department of Education"

5
23/09/2016

The overall accommodation for the hotel was excellent. The food, the breakout rooms for the conference was great, a large ballroom was great for the conference. The only area that was not pleasant for me was the smoking area location, and force non-smokers to be engaged with secondhand smoke prior to entering the hotel main entrance.

"Conference"

5
23/09/2016

The food and the staff were excellent I can't wait to come back next year, the only thing I recommend is to bring a sweater the rooms were a little cold in the conference area. The rooms were very clean I loved that they gave you 2 bottles of water a day. I would 100% tell people to stay at this hotel.

"Convention Stay"

5
22/09/2016

From check in to check out...staff were excellent and helpful. Conference rooms were clean and comfortable. The room was very clean and unlike other hotels you did not have that "hotel smell". WIFI and TV excellent.

"Mrs. Dean"

5
22/09/2016

Fabulous visit as always. I highly recommend this hotel for business or pleasure. The rooms are clean. The staff is friendly and accommodating. The banquet food was delicious. The conference center was ideal. I can't wait for my next visit.

"Hotel Review"

5
22/09/2016

I ran into a few problems that the hotel was able to solve. The rooms were nice and clean and spacious. Housekeeping did a great job of serving us when we needed it and facilitating supplies when we did not need their services. The manager, Jennifer ,was very efficient and courteous.Thanks Jennifer!

"Really nice Hotel"

5
20/09/2016

I would like to thank John and his staff for doing an amazing job during my time staying at the hotel for a conference. Very clean, great service and really good staff. Great location and really good meeting space. The food was terrific.

"Excellent "

5
20/09/2016

Great hotel, fab staff, comfy beds, nice pillows, food is nice in Crickets bar, stayed a few times, hotel of choice in Orlando. I always ask for a quiet room and have been given one each time, good size bathrooms too, aircon quiet and can change the settings (unlike some hotels that have just on or off, or are locked to a certain temp normally not cool enough) T&C and Water, coffee machine, fridge. Full length proper curtains that fit, that let no light in at all when closed, for those who need darkness. Mall a few feet away, and good location to get to all places you need to from the hotel. Starbucks in the hotel but charges more because it's in the hotel, but not much and handy too.

"Perfect"

5
20/09/2016

This hotel must be one of the most accommodating hotels I visit. (and I visit a lot) The rooms are comfortable and always clean. But, by far the biggest and most valuable assets The Florida Mall Hotel possess are its staff! Nothing is ever too much trouble, and every one seems to have a smile on their face. I have been visiting this hotel for 8 years and quite a few of the original staff are still there, which in my book, shows what agreat place this must be to work too.

"Very comfortable but..."

4
19/09/2016

The hotel was very comfortable, the free parking, Starbuck in hotel and very clean, the only one shortcoming is the package storage fee, more than U$10 a package, the most time the storage fee is more expensive than the thing I bought, so you can not buy anything from Amazon sending to this hotel.

John L, Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Jorge Y, Thank you for choosing to stay with us. I am pleased you found your room comfortable, the hotel clean, and that you enjoyed the convenience of having a Starbucks right in the hotel lobby. With regards to the drayage fee for packages, we certainly understand your disappointment with not being aware of this prior to arrival, however due to our connectivity to the mall we ship and receive a very large number of packages daily on behalf of our guests. The drayage fee helps to cover the cost of providing this service to our valuable guests. Thanks again for sharing your feedback, and I hope that we will have the opportunity to welcome you again the next time your travels bring you back to the Orlando area. Sincerely, John Lamont General Manager

"Great location!"

4
19/09/2016

This was my second stay at The Florida Hotel & Conference Center and again the stay met all expectations. Property is always clean; staff is always helpful and friendly. Being attached to the mall is a bonus. Convenient location to everything. Will be back in the spring.

John L, Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Robert B, Thank you for taking the time to post a review following your recent stay. I am pleased you enjoyed your stay, and that our staff once again provided you with friendly and helpful service. Thanks again for taking the time to share your experience with fellow travelers, and we look forward to welcoming you back in the spring. Sincerely, John Lamont General Manager

"Great value! Clean, friendly & shopping galore!"

5
19/09/2016

What a find! Everyone at this hotel is friendly & helpful. Rooms are large, clean, good amenities (large refrigerator, big flat screen TV, desk space, good AC, comfy bed & good pillows, coffee maker, modern & clean bathroom). Lots of free parking in a secured gated lot. I was able to check in early with no problem. Hotel is connected to a very large shopping mall - so you can shop til you drop & plenty of dining options without ever stepping outside. Huge business center if you must work. Loved this property!

"Great hotel with close proximity to a super mall"

5
18/09/2016

Great hotel with close proximity to a super mall: Nice rooms, super pool and a really good fitness center. The attached mall has everything you could need with stuff for the whole family. And a food court with a great variety of restaurants.

"Ok value for the price."

3
18/09/2016

Hi this is my first stay in USA . I did travel alone, And i did Stay for 4 nights from 21 july. I come here after i have stayed in New York for 6 nights, an after Orlando i do go to LA for 6 nights. I din come there to see the parks in Orlando. This check in did go okey. The outside and the lobby did seen weary good. but when i did come too the room, it has been long time sense they last decorate this. but all in all this was clean and good room. the hotel lay beside the orlando shopping mall. And there can you shop every thing you like. When i asked in the reception for how to come to the parks i did have too book this my self. that did help me to get this order. and the desk that sol the tickets to the parks. I mean the this is service the the hotel should provide to the costumers. This Hotel are long way to the parks. but the price here its good. 1 ticket with the shuttle bus i order to the parks cost 13 dollar. The restaurant have good food, good service. The room has AC, fridge, safe, tv and wifi.

"Everything you need"

4
17/09/2016

Staying at the Florida Mall hotel is great as a base while in town. As the hotel is attached to the mall it is easy to get anything you need. The staff are always attentive and friendly. This goes across the board from check-in to bar staff (special mention to Cricket herself!) and to Starbucks. The staff really make the stay so much more enjoyable. Rooms are functional and clean. The only reason I haven't given 5 stars is that the rooms are a little dated. Other than that there is little to fault this place on! Enjoy your stay.

"Great hotel! "

5
15/09/2016

The Florida Hotel is situated at the Florida Mall with so many amenities at your door step. The rooms are great, good size with everything you need on your stay, if not then a phone call to hotel services and they will help. Crickets bar I the hotel has happy hour and great selection on tasty food, great drinks and friendly service. Hotel has a pool outside too. Hotel staff can't do enough. Brilliant!

"Dress shopping "

3
14/09/2016

Mall is nice and big. Very noisey. Bad phone service area. Have charging stations but alot of tourist sit and crowd them. People sitting in middle of walkways. Can get very hectic. Parking is very crowded and spaces small. Alot of homeless walking around. No security.

"Stayed for a work conference"

5
13/09/2016

The staff was very helpful and friendly. I appreciated them being able to accommodate both an early check in and late check out. The room was clean and comfortable. I love having Starbucks on site and the hotel being connected to the mall is super convenient. If I had any complaints it would be that the pillows were uncomfortable and the meeting room for my conference was miserably cold. Despite those things, I would stay again.

"Great, Clean Hotel!"

5
13/09/2016

I just stayed at this hotel from 9/7 to 9/11. Me and my husband arrived 6 hours early and the hotel accommodated us quickly and with a smile. The staff there was wonderful from the front desk to the room service cooks. The pool was huge and clean, the Jacuzzi was also an awesome addition. The rooms were a bit small but new and stylish. They even had a button that let the maids know if you wanted the room clean or not. It was a bit weird that the sink was on the OUTSIDE of the bathroom but it could have been a hidden architectural reason behind that. Also there was two free bottles of water everyday in the in room fridge. I thought that was a wonderful gesture. Elevators were never a problem...they came seconds after pressing the button. We were on the 9th floor and there was no issues with noise. We did not rent a car because we felt it would be cheaper to just Uber everywhere. I had been misinformed from some posts here and went in thinking there was a free shuttle service which there was not. Each park was about 15-20 minutes driving and cost about $15 each way. But considering parking at each park is about $20 dollars and the cost of gas and rental I felt this was an easier way to get places. The hotel is attached to Florida Mall which was very convenient when we needed to grab a quick bite or buy something. It's literally in the lobby of the hotel. Overall I enjoyed my stay here and would choose this place again if I'm in Orlando!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear RainbowRaichu, Thank you for taking the time to post a review following your recent visit to our hotel. I am glad that you enjoyed your stay and that you found your room comfortable, and our staff friendly and efficient. I certainly apologize for any incorrect information you received regarding the availability of shuttle service, and I am glad that in the end your transportation needs were met. Thanks again for taking the time to share your feedback with us and fellow travelers, and we look forward to welcoming you back soon. Sincerely, John Lamont General Manager

"Great location , NOT great value"

3
13/09/2016

I had stayed here several times, is a great place to stay if your on vacation and you love to shop. The Fl hotel has his own entrance to the Fl Mall. It's very convenient! The hotel is good, NOT great. Rooms are ok, I just think that for the price$$$ they charge those room your be spotless, and amazing... They weren't! They could use a little TLC. Also bathtub were clog ( in 2 different occasions). Called front desk it took almost 5 hours to come and try to fix the issue. Then, a day after; bathtub was clog again!!! There customer service is NOT, good.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear sassybb, Thank you for taking the time to post a review following your recent stay with us. I am delighted to hear that you find our location attached to the largest indoor shopping mall in Central Florida very convenient and suitable for all your shopping needs. I am however truly sorry that you were less impressed with your guest room, and for any inconvenience you experienced regarding the maintenance shortfall in your guest room. I can assure you that this does not reflect the usual level of preparation of a guest room for occupancy, and the necessary corrective actions have been taken to prevent any similar occurrences. We are constantly updating our product and your feedback is the single most important tool in helping us to raise the bar on the services we provide to our guests. Thank you for sharing your feedback and which will certainly serve as a reminder for us to stay vigilant in our efforts. Your business and goodwill is very important to us, and I hope that we have the opportunity to serve you again should your travels bring you back to the area. Sincerely, John Lamont General Manager

"Great location great hotel great staff"

5
12/09/2016

This hotel never fails every time I have visited, the staff are always friendly and very attentive the location is perfect for the shops and theme parks and the rooms are clean and have everything you need for a comfortable stay. ????

"Great location, well-appointed rooms"

5
12/09/2016

Attached to a very nice mall so plenty to do, rooms are very nice; clean and plenty of niceties like an in-room safe, few WiFi, water bottles, and ports for charging devices. Staff is awesome, super friendly and I will definitely stay here again.

"Sunburst Convention of Celebrity Impersonators"

5
11/09/2016

Hi, This was our 4th year at The Florida Hotel and Conference Center. We are VERY happy with the staff and how things are very well taken care of by everyone. We are returning for 2017 over Labor Day weekend. Carlos is EXCELLENT and Sheila Gipson has been a tremendous asset to us. Thank you for making our convention top notch!

"One night stay for work"

5
09/09/2016

I thought the hotel rooms were very clean with nice decor. Comfy beds and spacious. Liked the free bottled waters and the convenience of the mall food court as well as the hotel Starbucks. I found the breakfast crew in the restaurant, the chef cooking my eggs and our wait staff, extremely friendly. A yummy breakfast brunch.

"Sunburst Convention Attendee"

5
08/09/2016

This is my 4th year of attending the Sunburst Convention of Celebrity Impersonators and Tribute Artists held at your hotel. I always look forward to staying at your hotel, the rooms are clean, comfortable and plenty of space at a really good price. The amenities at your facility are superb from the breakfast buffet and our favorite waiter ( Carlos ) to a nice evening drink in Crickets. I would recommend this facility to everyone I know coming to Orlando. 5 stars from me!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Micheal W, Thank you for taking the time to post a review following your recent stay with us. I am glad that once again you found our rooms comfortable, the amenities superb, and our staff friendly. We appreciate your loyalty, and we look forward to welcoming you back soon. Sincerely, John Lamont General Manager

"Not Your Mom and Pop Best Western"

5
06/09/2016

This is a first class hotel with beautiful rooms and a personnel staff that is the most accommodating. The restaurant has a varied menu and a friendly staff. Enjoyed my stay, will come back. Our convention facilities at the hotel were perfect.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Actorpeter, Thank you for sharing your experience at our hotel with fellow travelers. I am very pleased you enjoyed your stay, and that you found our staff the most accommodating, our rooms beautiful, and that our banquet facilities were perfect for the conference you were attending. Thanks again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, John Lamont General Manager

"Another FANTASTIC Stay"

5
06/09/2016

Coming in during the threat of hurricane weather makes any trip stressful. But when you drive up under the portico of the Florida Hotel and Conference Center, all that stress turns into elation, as you are met at your car door by the smiling faces of the staff. They help you load your luggage, get it to your room, and answer any questions you may have. The desk staff greet you with a smile that let's you know - It's going to be a wonderful visit. The check in is very expedient, and you are in your room in a matter of minutes. The dining selection is outstanding, with Marcelo's (be sure to ask for Carlos there) and Crickets right there in the lobby access, and with Starbucks and the Florida Mall only a few steps away, your selection of cuisine is only limited to your own imagination. Comfortable meeting rooms, great large assembly rooms, and a staff that is second to none. Highly recommended for any type of visit to Orlando!

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear UltimateKenny Tribute, Thank you for choosing to stay with us, and for sharing your experience at our hotel. I am delighted to hear that our smiling, friendly, and accommodating staff quickly made you forget about the inclement weather in the area, and that your stay was fantastic. We truly appreciate your recommendation and kind comments on our staff, and we look forward to welcoming you again on many more occasions. Sincerely, John Lamont General Manager

"Happy Days"

5
04/09/2016

Lovely staff, clean rooms, next to the mall, what else could you ask for. Will use this hotel again as great location and amenities. Doormen very helpful and always someone to help with anything you need.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Lisa H, Thank you! We appreciate you taking the time to share your experience with us and fellow travelers to the Orlando area. I am glad you found our location convenient, our rooms comfortable and most of all our staff friendly. I will certainly share your kind comments with our entire team. Thanks again for reviewing our hotel, and we look forward to welcoming you back soon. Sincerely, John Lamont General Manager

"Florida Hotel Orlando"

5
03/09/2016

Located in the Florida Orlando mall, the hotel is a 20 minute ride from the airport and 20 minutes to DisneyWorld. Hotel is well appointed and clean, hotel personnel were attentive and professional. You can get almost anything you need in nearby mall.Great place to go running as mall parking lot they are located in measures approximately 2 miles. Starbucks in lobby , restaurant had good meals - the area is very commercial and other restaurants are within a short drive.

"Travelling with work"

5
02/09/2016

I stay here on a regular basis, as I travel to the States with work frequently. The Florida Mall Hotel is always immaculate and the staff are always so happy to help. Everything you could quite possibly need during the day is within walking distance making this a great place to stay. I look forward to my next visit!!!

"Almost spot on."

4
29/08/2016

The hotel is very well placed in the Florida Mall. If you've hired a car there is a free secure area of the main car park right outside the hotel. Self park or valet. Friendly staff on the door and in reception. Quick check in and no hassle about luggage. Comfortable and quiet rooms with comfy beds . Rooms have tv, coffee machine and fridge. Two double beds perfect for us and our two young kids. Room spotless. Hotel has a small swimming pool, on site 'grab and go' shop, Starbucks, restaurant and bar. Access straight into the Florida Mall with a good selection of shops and a food court. Disney store where you can buy your tickets if need be. Plenty of places to eat within a short distance including an IHOP for that calorie laden pancake start. Walmart close by too. The only reason this is not a 5* review is the serviceability of the lifts and we had issues for all 3 days of our stay. Hope it's all been fixed because this is a very good place to stay and offers excellent value. Staff unfailingly excellent.

"Brilliant hotel"

5
29/08/2016

Decent hotel to stay in, excellent facilities as well as location centered right in the Florida mall. The first hotel I have seen which doesn't have paper do not disturb signs but illuminated signs controlled by a button.

"Mrs"

5
29/08/2016

I have stayed in many hotels world wide, but this hotel has the friendliest staff I've ever encountered, nothing is ever too much trouble. The location is fantastic, with the Florida mall on your door step. Always clean and welcoming! Thank you

"Great Location"

5
29/08/2016

I loved loved loved my stay at this hotel. The rooms were nice and clean, the bed was so comfortable. The service was great! Can't ask for a better location when you want to shop. The breakfast buffet was more than I would have imagined.

"PLEASANT VIST."

5
29/08/2016

I was in town for training and was recommended here. The staff at check in was great, room was clean, and cleaned well during the day. The mall attached allowed for something to do. The room was comfortable.

"Good location"

4
26/08/2016

Attached to the Florida Mall. The mall doesn't have the greatest food court, mainly fast food. Breakfast at hotel is expensive, but there is a Starbucks in the hotel. Room service was great. We ordered key lime pie a couple nights. They were friendly and very fast.

"Well Centered - with many ammentities - Great airport hop"

4
26/08/2016

On the way to Jamaica - we stayed overnight at this hotel . Very clean , supportive , clean décor - quiet rooms - that contain a fridge and are very large .This hotel into the large shopping centre and has a great dining and cuisine area . The pool was clean and very secluded , and hot very hot though spotless . Well priced and lots to do - taxi service was quick for many people .

"Great location "

5
23/08/2016

This hotel has a great location, right next to the Florida Mall. Friendly staff, nice comfortable large rooms and very easy to get to all of the theme parks and attractions. Also very near to Orlando International Airport, however is far enough away to never hear or see any aircraft. Would definitely recommend for tourists and business guests to the area.

"COLD August Room"

5
22/08/2016

Upon arriving at the Florida Hotel & Conference Center, I was somewhat hesitant in that, generally, hotels attached to malls are not the greatest. However, to much my surprise, the hotel was very clean, staff extremely friendly and courteous and the hotel had the air condition blasting. Nothing beats August Summer heat than a cold hotel. Now, the room was something else. It was set for 64 degrees and I could turn it down to 58 degrees. Granted, as I later found out, that is comforter weather. I turned it up later that night because it was too cold. Anyhow, the room had a stale odor, but that was eliminated within an hour or two, after blasting the cold air. The fridge worked well. The fact that the hotel leaves two bottles of water out every day was a nice touch. The bathroom was clean and odor-free. I was expecting to see the staff replenish the shampoo and conditioner after each night of stay, but that did not happen. It was available the first day and that was it. The bed was amazing. I slept well, and the staff provided six pillows for a king-size bed. The view, well, who are we kidding here? It's a view of the parking lot. What is there to see? But other cars and the main highway. At night, it was the same thing. The mall that is attached is the Florida Mall. It has many options to eat. But word to the wise, prices are somewhat steep. But if you leave the mall, you have other options that are way more affordable. However, I do have to recommend if you like Italian food, check out Spoleto Italian Kitchen. That is a great concept. Prices are reasonable. Overall, I am happy with the hotel, room and mall. It is simple yet enjoyable. Not to mention, you are close to Disney and Universal Studios should you wish to visit. Plus, the uber ride to the hotel is relatively inexpensive (under $12). If you decide to visit this hotel, you will be greeted with a friendly staff that will try to appease your expectations. They have exceeded mine and will gladly return to enjoy this location once again.

"Great stay. Shopping, shopping, shopping. "

5
22/08/2016

We stayed two nights at this hotel because we were going to be shopping at the mall. We had a great time. Staff was friendly and helpful. Pool area was nice and relaxing. Starbucks in the hotel was very convenient. Breakfast Buffett in the restaurant was good. We had it both mornings.

"Was there for training, but enjoyed the very nice pool and martini in the evenings!"

5
22/08/2016

The staff were all very nice and helpful. The rooms, beds, pillows were clean and comfortable. The swimming pool large, clean and was very nice. I would stay there again. It's also attached to a mall for those interested, but that did not distract from the hotel in any way for those not interested.

"Enjoyable stay"

4
22/08/2016

Ideal shopping location, rooms of good quality. Good food options available. Room cleanliness was good. Good parking facilities. Excellent customer service from all staff. Ideal for business and leisure stays. Definitely recommendable

"Home Away from Home"

5
22/08/2016

I've been staying at this hotel for business on and off for years now. I liked it so much I bought my family to Orlando on vacation and stayed here. The facilities are amazing, the mall attached is fantastic and I love the breakfast buffet. The rooms are clean and the beds are soooo comfortable. Many of the attractions are a short bus ride away but car rentals give you extra freedom. Would recommend Florida Mall Hotel to anybody - business or pleasure!

"Excellent Hotel"

4
19/08/2016

I went here for business and was pleasantly surprised at how nice this hotel is. It's independently owned, but the service and the property is excellent. The restaurant had a wonderful breakfast and the bar had good food as well. The staff at this hotel is amazing!

""Greeted by Friendly Staff""

5
19/08/2016

I was greeted by friendly staff. My room was clean and comfortable. Everything was in working order. Bottles of water were provided. I slept like a baby nestled under a fluffy comforter and surrounded by an abundance of pillows. I don't sleep this well at home in my own bed. I woke up refreshed and enjoyed a delicious omelette made to order in the hotel restaurant Marcelo's. Keyed elevators and parking lot gave me peace of mind. I felt safe

"Wonderful Worry-free Experience"

5
19/08/2016

The hotel has a spa like feel to it that immediately puts you in a relaxed feeling. The staff are all extremely friendly and helpful. The room was very spacious and clean. The hotel is linked with The Florida Mall but, it is so quiet and peaceful you can't even tell you are right next to a busy mall. The in hotel restaurants serve delicious food and the breakfast buffet had everything you can think of for breakfast or brunch. The hotel also has a full service Starbucks and a Grab and Go convenience store. I did not use the business center but, it looked very appealing and had approximately 10 Mac computers. The hours for the business center, fitness center, and the pool are all very convenient. The conference area was clean and large with many restrooms nearby. They also include complimentary gated parking with the room and valet parking was offered for an additional cost. My only complaint is that I couldn't stay longer

"Warm and welcoming hotel!"

5
19/08/2016

Great location, wonderfully helpful and friendly staff and the best night's sleep I have had in a long time. Realy enjoyed the ambience at the Cricket's C]Bar and had a great breakfast at Marcelo's Bistro.

"Clean and serene "

5
18/08/2016

Enjoyed my stay. Warm atmosphere.9 Friendly staff. Clean & spacious rooms. The breakfast buffet was delicious! Bar and dinner was good. Fitness & business centers were outstanding. Convenient to shopping and tourism. Would definitely encourage others to visit.

"Amazing staff! I loved it!"

5
17/08/2016

I stayed at this hotel for 5 nights. Every part of my stay was great: room service, desk reception, restaurant, food! The location is perfect: near everything and especially the hotel is connected to the Florida Mall.

"A GREAT PLACE TO STAY"

5
16/08/2016

My stay at this property was amazing. The staff was always upbeat and thoughtful. I have stayed in several hotels in Orlando and this has to be in my top 3! Room was always cleaned. I loved that it was connected to the mall Free Parking Great atmosphere

"my stay at hotel Florida"

5
15/08/2016

Hotel Staffs - the receptionist have been very helpfulThe guest coordinators have provided a first time visitor like me a thorough information of the parks in Orlando.Their advise has been resourceful for me and my family to experience the thrills and enjoyment of the various parks. It was an exciting and comfortable stay at Hotel Florida.

"Florida mall Hotel"

5
14/08/2016

Fantastic big hotel , very polite staff lovely clean rooms plenty of space. Attached to the Florida Mall with a lot of shops & great food court. The have a kids play area too with plenty of kid friendly shops & rental strollers too. Would highly recommend for business travel, they have a plenty facilities & great wifi.

"I always come back!"

5
13/08/2016

My family & I have stayed at many hotels in the Orlando area. But, for that past four years there has been only one, and that is the Florida Hotel & Conference Center. We stay there several times a year and for good reasons. It is the cleanest hotel that I have stayed in in the Orlando area. It is close to the parks and restaurants. By the way, it's restaurant and bar has awesome food. And let's not forget it is attached to the Florida Mall! The staff is also wonderful.

"Exceedingly Good Employees"

5
13/08/2016

If you look at reviews on here you'll notice the accommodating attitude of this hotel's employees commonly features as an important factor. This may be due to managerial policies but if it is, kudos to them as they appreciate the importance of this aspect of the hotel experience. I have been to his hotel many times and returned recently after an elongated hiatus, however, I have to say I was extremely impressed to be remembered by the bell hops and the charming lady in the hotel convenience store thanks guys.

"Great Hotel, helpful staff"

5
13/08/2016

Great hotel attached to the Florida Mall, which has some great shops and a big food court. We stayed for 3 nights, room only when visiting the theme parks nearby. We did not eat here, choosing to eat in the mall. The staff were friendly and the place was clean. We used the outdoor pool too which was a great way to unwind after a busy day at the parks. Located close to airport and also has secure car parking . Would recommend and stay here again.

"Family Stay"

5
13/08/2016

Fantastic hotel, staff are friendly and polite, the location is perfect whether you want to shop or visit the many attractions. I would definitely use again and have no hesitation in recommending this hotel to family, friends and colleagues.

"Stellar Staff Extremely Accommodating"

5
10/08/2016

My family stayed at The Florida Hotel and Conference Center this past weekend. I cannot emphasize enough how accommodating and gracious the staff at this hotel were to our family. I believe it was the best service from a hotel's front desk staff that we have ever received. They went the extra mile to accommodate our requests. If only all hotel front desk/service department staff were like one.

"Great Place!!"

5
10/08/2016

Excellent hotel...clean...friendly..safe...and best of all..attached to the Florida Mall...definitely will stay there again and would highly recommend you do too!!!!! They even offer a discount voucher to Starbucks!!!

"Excellent hotel!!"

5
10/08/2016

Great hotel with friendly and helpful staff!! It is also attached to the mall so that's a plus :) The hotel also has everything you would need (i.e. gift shop, restaurants, starbucks, huge pool, Jacuzzi).

"Beds are very comfortable. Lots of pillows!!!!"

5
09/08/2016

The hotel staff was very courteous. I used the business center several times during my stay. I ran out of paper one time and the front office speedily replenished the printer with paper for me. I like a lot of good pillows and they had them in the room. I didn't even have to ask for more, the rooms come with plenty of pillows. The bed was very comfortable. I got a good nights stay every night and I was there for a week. The hotel is about 10 miles from the Orlando Airport. Bad news is they do NOT have a shuttle. The taxi was about $25.00 each way! That was a downer for me. I noticed that there were shuttle services that picked up groups. But the hotel does not offer any kind of shuttle service to and from Orlando Airport. I would recommend this property!

"Awesome hotel!"

4
09/08/2016

My husband and I took our children to Disney World, and we spent a lot of money. We would have loved to stay at a Disney resort, but the cost was overwhelming at best. So, we looked around at a few places in Orlando that we could stay at that would empty our wallets. I found this hotel and it looked great. It wasn't too much money, so we could afford some other treats in the parks. The rooms were comfortable, and fit all four of us nicely. I do, however, have to say that we did have some housekeeping troubles. In other words, our housekeepers did no clean everything like expected. One day they would clean the room, the other day only the bathroom. Because of that, I give this only a four star review. Other than that, we loved our stay. The staff was very friendly and sweet to our little boys. And, although there were many conferences occurring, we never had any troubles with people attending those conferences, because the staff kept them within the spaces they needed to be in at the right time. We stayed at the parks until the very very very end, so we often got back quite late, but the staff was always willing to help us bring a stroller up to our room. I will say that the hotel wasn't very close to the theme parks, but I am very willing to overlook that. We left each morning at around 7, and by the time we got to the parks, we had already missed the bulk of traffic, so it was so easy to get in. I feel like if we stayed closer, it would have been longer to get in. I also can overlook the drive because sometimes you need to get away from the magic for a while, and here, we were definitely away, which was great for my husband and I. We truly did love our stay here at the Florida Hotel. We saved our wallets, and we slept comfortably and quietly.

John L, General Manager at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review
Dear Gianna C. Thank you for posting a review of our hotel. I am very pleased you found our rooms comfortable and quiet, and that our friendly and efficient staff provided you and your family exceptional service. I am saddened to hear about the housekeeping shortfalls, and for any inconvenience you and your family experienced as a result. We go to great lengths to maintain an exceptionally clean hotel, however in any situation when cleanliness issues arise, as they invariably do it is greatly disappointing. I can assure you that the valuable feedback from you and all of our guests is handled at the highest level of our organization. Our efforts are vigilant, and ongoing fueled by feedback such as yours to do better, and to take advantage of every opportunity to provide exemplary service at every level for our guests. Once again we are truly sorry for falling short in this area. Thanks again for taking the time to share your feedback, and we look forward to welcoming you and your family back soon. Sincerely, John Lamont General Manager

"GOOD HOTEL"

5
08/08/2016

I would have to say that this hotel was an excellent one, the location was also excellent, customer service was to the TEE..I would truly recommend this hotel to others... The only thing I did not like was there was no microwave in the rooms of this fine hotel.

"Annual Conference at a Convenient location"

3
08/08/2016

Hotel is in a great location in Orlando. Upon driving up we found a very confused situation with people coming in and departing with no one (bellmen or valets) ensuring the safety or convenience of guests. After being told to drive around three times, I was able to get a front desk rep on the phone and to meet me at the entrance. She brought out a luggage cart and helped us get checked in. The hotel lobby is very grand though the decor is rather outdated. The hotel is generally well maintained they ensure the safety/security of guests by requiring key cards to access most every amenity including the elevators. The rooms are on the small side but we had a king bed with sofa (bed) and refrigerator. The bathroom was clean and nicely appointed but had no fan. The fitness center was large with some newer equipment and well maintained but did have a dank/funky smell (probably bacteria or mold). The outdoor (chlorine) pool is large and it and the hot tub are well maintained/ clean. There is a Starbucks in the lobby (that was the only thing open before 7 am). The staff there was friendly and competent. As should be expected, there is a large volume of traffic in and out of this hotel. Add to this that it is attached to the mall and you will see a lot of people here. Check out was a breeze and the front desk clerk was very helpful. Overall this is a good business/ conference hotel. Undoubtedly, our annual conference will be there again next year and so I will return. It would not be my first choice for personal/ recreation travel to Orlando.

"Good Hotel, Location adjacent to mall"

4
06/08/2016

The hotel would have gotten an overall excellent rating except our housekeeper did a poor job in cleaning our room daily. It is great and convenient that the mall is collected to the mall. The convention services were great.

"Loved my time there"

5
06/08/2016

it was the perfect stay! Staff, rooms, services, and everything else was right on point. My family greatly enjoyed it. Will return in the future. the location at the mall made it a great spot for the family to relax.

"Great Hotel & Location"

5
06/08/2016

Lovely big rooms with comfy beds, especially the pillows! Pool outside for some Florida sunshine and connected to Florida Mall for some retail therapy! Also a gym to shed some calories from the huge US meal portions!

"Mr. Nettles"

5
04/08/2016

Awesome Hotel, had a great time. Would definitely stay here again. Staff was friendly & helpful & the property was clean. Having an entrance to the mall in the hotel was a nice extra. Fenced in parking & having to have a room key to get past the second floor made me feel safe & secure. it is in a great location very close to everything so great for people going to the parks but not wanting to stay in expensive properties. All in all excellent stay @ the Florida Hotel.

"Comfortable & Convenient"

4
04/08/2016

The hotel itself is very nice. Clean and comfortable rooms and the staff were very pleasant. Perfect location for shopping, dining and visiting the theme parks without the congestion of International Drive and surrounding areas. The only slight downside was the parking. We didn't valet and I had to drive round for a while to find a parking spot which was at the back of the parking lot. We also dined in the restaurant Crickets which seemed reasonably priced for a hotel restaurant.

"He's on business I'm on vaca"

3
04/08/2016

The room was adequate. Clean. Pool was smaller than I expected. I didn't care for the hotel being attached to the florida mall. If you want to go to a mall shopping then I guess it's great but I didn't care for the fact that mall patrons could cone into the hotel .

"great place to shop and chill."

5
04/08/2016

Good location near the airport, mall on the doorstep (literally) and plenty of facilities with friendly staff. Wifi included and of a fast speed. Crickets and Marcellos great places to eat and socialise - love the Marcellos breakfast. Other outlets a short walk.

"Great Staff & Hotel"

5
03/08/2016

This Hotel is a great place to stay. It is not only located in a great shopping mall (The Florida Mall) the Staff is great. We did not meet one Staff member that did not speak to us and wish us well. The Bar is very well stocked and very knowledgeable of any drink you desire. The breakfast buffet is well stocked including a Chef to fix eggs any way you desire. One new thing the Hotel has added recently is a shuttle to the Theme Parks at a very reasonable price. They also welcome and recommend the use of Uber , which is a nice "ahead of the game" idea. Our next stay in Orlando will definitely be here!

"Comfortable rooms with shopping at hand"

5
03/08/2016

I have stayed at this hotel perhaps ten times. It has always had welcoming staff and has been clean, comfortable, and safe. It is connected to a large mall with many restaurants and many, many stores. It is also close to many of the attractions for which Orlando is famous. I recommend it.

"Clean, Quiet and Convenient"

5
02/08/2016

We stayed a couple nights at the Florida Hotel. This is our second time staying with them. The rooms are exceptionally clean; the bathroom was lovely. It's nice to have the complimentary water bottles and a refrigerator in the room. It is a quiet space, yet convenient to the airport and there is a mall attached with many stores and an upscale food court. We plan to stay on our next visit to Orlando.

"Conference Center"

4
01/08/2016

The Florida Hotel excels with their expertise in hosting small to moderate size events. The highlight is always their service staff who value the gift of hospitality and are very competent in each of their rolls.

"Fabulous user friendly hotel."

5
01/08/2016

I arrived before check out time and was able to check in immediately. My room was exceptionally clean and comfortable. Complimentary bottled water, coffee maker, and refrigerator made my stay especially comfortable. Having immediate access to the mall and a variety of dining options is nice.

"Excellent Service and Accomodations"

5
01/08/2016

The hotel staff was very helpful and fast in resolving an air conditioning issue in the room. Also, the assistant director of food and beverage (Ted) was amazing and really worked with me to accommodate 30+ people for dinner in the hotel restaurant. Thanks again!

"An Oasis in Orlando"

5
01/08/2016

My favorite amenity was the state of the art gym. It had everything from modern cardio machines to weights. After working up a sweat I was able to cool down with cold water and a cold washcloth from the fridge. The gym has everything you need to have a good, clean, and fun workout. The hotel itself has very hospitable staff and is in a great location. Did I mention that it's attached to the Florida Mall? I would definitely recommend this hotel to others.

"ALWAYS GOOD"

5
01/08/2016

It is always a pleasure to stay here, I stay for business reasons but the staff are always consistent and take a pleasure in making you welcome. Location is perfect. Buffet breakfast excellent, so is happy hour and bar food.