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Best Western Hotel Orlando West, Orlando

3.5/5  - basé sur 371 notations.
2014 W Colonial Drive, 32804-6908, Orlando, United States - See map
Best Western Orlando West - Exterior view The Best Western Orlando West is ideally located in the center of Orlando. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Orlando West offers 107 well-appointed rooms featuring free high-speed Internet and free long distance access. Other hotel amenities include a swimming pool, restaurant, lounge, and meeting room accommodating up to 45 people. Visitors staying with us experience a garden style hotel with knowledgeable service oriented staff. The hotel is ideally situated in the city of Orlando. Guests staying at this hotel will enjoy the surrounding lush foliage, ornamental garden style landscaping with premier shopping and dining facilities in close proximity. You will be glad you are staying at the Best Western Orlando West for its convenient central location. Easy access to exciting area attractions such as Walt Disney World®, Universal Studios®/Islands of Adventure with The Wizardly World of Harry Potter, Gator Land, SeaWorld®, Wet N' Wild, Holy Land Experience, and many more will make your stay enjoyable. Orlando is known as the City Beautiful and we hope you take some time during your stay to visit the many points of interest such as the Orlando Science Center, or the Art Museum at Loch Haven Park just ten minutes away. Enjoy a stroll down quaint Winter Park streets with its boutiques and shops, or stroll around Lake Eola with its beautiful fountain in downtown Orlando. Shop the many malls, such as Fashion Square, West Oaks, Florida or the Millennia Mall. Transportation is available with many cab services, AMTRAK, Orlando International Airport, Greyhound, and the local Lynx system. Enjoy your stay.

Best Western

Hotel Orlando West

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 371 guest reviews
NOTE ISSUED
Excellent
105
Very Good
99
Average
73
Poor
35
Terrible
59
REFER TO NOTICE
Business Business
84
Couples Couples
74
Family Family
117
Friends getaway Friends getaway
48
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Basic clean and quiet "

3
06/11/2018

Booked here last minute for a two night stay. Arrived early to drop off bags and to our suprise our room was ready very early. Check in was easy. We were not offered any help to our rooms with our luggage and as we were the other end of the hotel it was quite a struggle. The rooms were dated but clean. The beds were comfy and we had a microwave and fridge. Breakfast was included. However it was nothing special very basic and not much choice. The pool had been closed for maintainance which I was not informed of when booking. However a staff member said I could use the pool at the comfort inn next door. I did this no problem. The following day our pool was open. The pool water was absolutely freezing so no one used it whilst I was there. Reception sells basics water, soft drinks, beers and a few microwave meals. The hotel advertises free shuttle buses however these leave at 8am. There was free internet and computers in reception along with free coffee. The staff were pleasant. Location was ok. If you just want a reasonably priced room to put your head down for the night it's adequate

"Great Location"

4
05/11/2018

Best Western Orlando West is in a great location to downtown. It's a very short ride to some great restaurants and night clubs. The pool was clean and breakfast was good. They have a very knowledgeable and friendly staff.

"Exceeded expectations"

4
22/10/2018

Stayed for two nights. Our room was nothing fancy, but it was clean, and everything was in working order. Some have commented about the nasty neighborhood. It's not Rodeo Drive, but it's not the ghetto either, and I did not feel unsafe. The breakfast in the adjoining restaurant--which doubles as a Chinese restaurant in the evening--was well-prepared. It was well worth the $90 per night that we paid for a balcony room with two beds. I would recommend this hotel.

"simple and elegant, a nice experience for a family or those who are not going to be in the hotel for long periods of tim"

5
15/10/2018

This was a lovely experience for anybody who wants to be in the downtown Orlando area. The hotel is simple it has hardwood floors it was clean and the use of the amenities was excellent. Housekeeping did a very good job breakfast is a hot fresh made-to-order meal. That certainly enhances the hotel. There is a lovely water fountain right up front there's a restaurant on the premises. So it's a very simple and elegant stay.

"Seems to be in a run down area."

3
13/10/2018

My wife and I stayed here for one night recently, the hotel is a bit tired could do with some updating. The area it's in seems to be a bit run down, we went out for a look around in the afternoon, within a hundred yards of the hotel we were approach twice by people asking for money a bit intimidating really, didn't feel very safe. On a good note the breakfast was good and served by a very nice friendly lady.

"Comfortable Stay"

4
10/10/2018

Not one of the newer properties, but the stay was comfortable and quiet. The staff was friendly, both at check-in and check-out. Was a bit concerned at check-in when a group of approximately six college age couples finished checking in before me. I was expecting a noisy stay, but I was placed in another section away from the couples. Never had a problem with noise.

"Relaxing"

5
28/09/2018

Comfortable stay, love the restaurant. Excellent food, love that there was a voucher for breakfast,. Make sure you receive one from the front desk. The restaurant staff were so nice and pleasant. Great atmosphere.

"Horrible Housekeeping"

1
23/09/2018

We stayed in this hotel for 2 nights. Did not check the Reviews as I am familiar with this hotel brand. One bed in our room was not made due to fact that my daughter left night shirt on bed and their policy is that they will not make up bed with any item of clothing on it!! Totally ridiculous and no sign posted in room about this policy. Also towels left on floor in bathroom & stain on sheets of made bed. Mark the front desk clerk could have cared less so I called Customer Relations and spoke to Jordan & Johnathan. They were very nice and called hotel. Spoke to Manager, Maurice and he did not argue as I had already reported them to Corporate. I received 1 night compensation. Hotel is in a high crime area. I do not recommend this hotel. Learned my lesson and I will check reviews from now on.

maurice k, Manager at Best Western Orlando West, responded to this review
I am sorry for the inconvenience, The hotel across street is Lincoln car dealer business district , million dollars house across street and net block is county police head quarter, If hotel located at bad area why stayed two nights , If a stained sheet , why wait until second day afternoon when they came back from out side. That was a fresh poop stain , from their picture and examined after they left. Poop satin from whom? It is our policy not to move any personal items left on the bed to avoid unnecessary accusation , such as missing money , missing diamond ring xxx.

"Staff Needs a Refresher Course in Hospitaility"

2
21/09/2018

Despite the area, the overall maintenance of the property was well kept. The rooms were satisfactory for the price. I deal with 3 desk clerks during my 2 day stay and they were all equally rude. It felt as if any question, or check-in itself, was a bother. Not a greeting, hello, go to hell nothing without my initiation. The beacon was the sweet waitress that served the complimentary breakfast. Super sweet and lovely.

maurice k, Manager at Best Western Orlando West, responded to this review
Thank you to take time to write the review . There is no last name is given and there is no complaint on our log book about the front desk clerk. I wish that she could let us know about her issue. we could address the problem.

"Dirty and Rundown"

2
27/08/2018

Stayed here for one night while in town for a game. The area is a little sketchy, but it's an easy uber to downtown stadiums. The place is much more rundown than the photos let on. It reminded me of a motel in a bad Vegas movie. The room was dirty (hairs in the bathroom, grungy shower) and in bad shape (outlets didn't work, chair was stained.) We considered cancelling our reservation, but the man in front of me at check-in was struggling to do so. The staff was nice enough, but you're on the hook for the room if you cancel with less than 24 hours. Since we were only staying the night and heading home early the next day, we decided to just go ahead with it. We slept on top of the covers and would not shower there. I wouldn't stay here again, and wouldn't recommend it. It's the kind of place I'd expect to pay $39/night on the side of the highway, not something that should be charging $100/night.

maurice k, Manager at Best Western Orlando West, responded to this review
Thank you to take time to write the comments , but checked our record from 12/1/2017 up to present. There is no Ms. Leah B in our Property management system.

"Warped Tour"

1
05/08/2018

needed a place to stay close to a concert venue I was attending...and this BW was perfect....rooms nice, staff nice, pool nice.... and you got a voucher in the morning to go over to an attached restaurant for a breakfast that was included in the cost of the room...you got to pick from 4 styles....the area is sketchy....so when I got in late to check in (10:45pm) I had to check in at a window that reminded me like a drive-through bank :) .....anyhow...the 2 day stay was fab...and I'd go back!

maurice k, Owner at Best Western Orlando West, responded to this review
Thank you very much to take time to write the positive comments, but the rating is not correspondence to his comments

"Great hotel"

5
04/08/2018

Whenever I'm in Orlando I always stay at this BW. Close to restaurants, shopping center and sea world. Great cook to breakfast. Very clean rooms with wood floors no smelling carpet. Just a few blocks from camping world stadium and not to far from soccer stadium and basketball arena.

maurice k, Manager at Best Western Orlando West, responded to this review
Thank you to take time to write a review

"Not Happy"

1
30/05/2018

I was not happy with my stay. First of all the guy at check in was very rude, if I was to ask any questions he was rude about answering my question. He was not happy to be there and that's not my fault.

maurice k, Manager at Best Western Orlando West, responded to this review
Thank you to take time to write the review. I am sorry for the inconvenience. we will address the issue.

"Enjoyed our stay"

5
25/05/2018

This hotel is not new, but has been remodeled and refurnished recently. The associated restaurant makes a great breakfast which is included in the price of the room. The lobby personal were very friendly and helpful.

"Amway Center Event"

4
15/05/2018

We stayed here because of the cost and the location near the Amway Center (we took uber to the event). The staff was friendly enough at check in and check out. We stayed on the 2nd floor but wasn't quite sure if there was an elevator or not but we just walked up the stairs. We only had overnight bags. The corridors heading to the rooms are very hot and muggy. The room was nice. I like how the room did not have a carpet floor. The beds were clean and comfortable. The bathroom was also clean. The shower tub could have used some updating but it was clean. The ac worked well, my friend said it woke her up a few times from being loud but it didn't bother me at all. I really likes how there was a sink in and outside the bathroom! I would stay here again if I had an event in DT Orlando.

"better than expected"

4
13/05/2018

before booking this hotel, I read quite a few, mostly bad reviews. because this was close to the amway center, I decided to take a chance. I agree this hotel isn't in the nicest location, but other than that, I felt perfectly safe there. the grounds are manicured and clean as was the rest of the hotel. this is not the Hilton, but it's nice enough for a couple of nights. we stayed in the second building, upstairs with a balcony overlooking the parking lot and a quiet residential area. I would suggest this option since it's quieter.

"Very Good."

4
11/05/2018

I need the restaurant to function till 11 pm or at least have room service and the room price should be affordable ... i hope there was a pick up and drop offf courtesy service , cause i arrive from MIiami through the Grey hound station in order to visit my daughter.

"very loud room. you can hear the traffic all night"

3
26/04/2018

little black bugs flying in the room the noise of traffic and planes kept us up all night. this room was not worth the money. we were told when we booked that they would shuttle us to the amway center. when we got there the lady at the front desk said they wouldn't

"A Hidden Gem"

5
23/04/2018

If you blink, you'll drive by this place. But it's worth finding. Our room rate on a Saturday was just over $100. It included breakfast. And that was a FULL breakfast in a full service, attached restaurant. The place was very clean and comfortable. The staff was friendly and courteous. We especially liked the room flooring... a sturdy hard wood type of stuff. Uber service in the area was very fast.

"Great hotel for the stadium"

5
18/04/2018

We stayed last weekend for the Jimmy Buffett/Eagles concert. The room was very clean and had everything we needed. We received a complimentary breakfast (though it wasn't the best as the kitchen is being remodeled and they were working on a hot plate) the service was incredibly good and the food was hot. The hotel staff was very accommodating/friendly and helpful in every way they could be. They have a deal with a shuttle service and arranged for transportation which takes you back and forth to the stadium for $10.00 per person round trip (Big shout out to Melbourne Transportation!). This all was a big plus for us as we were not familiar with the city and had no idea about getting to and from the show. We would stay there again when we are down that way again.

"good choice for camping world stadium visit"

4
15/04/2018

We went to the Buffett/Eagles concert there last night, we live an hour away but adult beverages were going to be consumed so we stayed the night. This hotel was among the closest so we booked with minimal research, glad we did. The rooms are fine, clean and comfortable. The owners couldn't have been nicer and provide a free breakfast at the restaurant next door. Full breakfast menu and the food was great. The place was only open for breakfast during renovations so I can't comment on the lunch or dinner aspect. Now here is the best part, a limo company (actually suv's) have a deal with the hotel. It's called Melbourne transportation and provide free service within a 3 mile radius with a charge for farther destinations. They do charge $5 pp, one way to and from the stadium, well worth every cent. It was cheaper than using the available parking unless you can pack your vehicle like a clown car and have a designated driver, the police presence at the venue was pretty heavy. We will be back to this best western.

"Stay away!"

1
08/04/2018

Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. No self-serve breakfast, need to use a café with poor service, limited choices. Stay away! Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. Stay away! Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. Stay away! Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. Stay away! Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. Stay away! Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. Stay away! Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. Stay away! Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. Stay away! Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. Stay away! Inoperative phone, no wake-up call, noise from street, poor check-in/check-out experience, inaccurate billing, over-priced at $107 per night. Stay away!

Kris L, Manager at Best Western Orlando West, responded to this review
I AM SORRY FOR THE INCONVENIENCE , He knew the price before he checked in , If he did not like the price and could go to shopping around . Our restaurant is a cook to order breakfast ,not a self-serve. The quality is different , He came to have breakfast 5 minutes before door closing. Every room has clock radio , He could set up his own wake up call. He could request room locate at back side of hotel not facing street , If he is a light sleeper.

"Better luck next time"

1
04/04/2018

Food is no good & I had to wait 1 hour to order breakfast. They need more people to work in the restaurant. The air conditioner was very poor in the restaurant.The rooms need new mattress & need new pillows.

Kris L, Manager at Best Western Orlando West, responded to this review
I wish that guest could have a last given in order to find out the room which he stayed , we will address his concern accordingly

"Clean and Well Run Hotel"

3
03/04/2018

This property has a lot of guests and they are working constantly to keep it up. It's not perfect, but it is clean and the beds are comfortable. The parking is secure and the breakfast is actually cooked for you in the attached mini-restaurant. The staff are uniformly friendly and helpful. The pool is popular with the kids, so screaming and yelling is the norm during the sunny part of the day if your balcony faces the pool. Only once, when it was very quiet at night did I hear the microwave sounds from the adjoining room, but it seemed to come from the door, not through the walls. Otherwise, I never heard any noises from other rooms. No bugs, no mold and a nice TV. I stayed six days and was very satisfied.

"BW Orlando"

2
02/04/2018

Not up to Best Western standards The service in the restaurant was adequate but they were understaffed. The food at breakfast was not very good. The slider in the room was drafty and the floor was cold.because there was no carpet. The staff was very helpful and friendly.

"Different than any other Best Western "

3
30/03/2018

The staff was gracious and supportive. However, breakfast was not the usual buffet. It was in a connected restaurant that was having a major remodel to the kitchen. Breakfast was good, however, if you didn't make it by 7:30, you could pretty much forget getting served. It was clean and probably a stellar Best Western about 20 years ago. However, as I stated before, staff was nice, it was clean, but not exactly what one would expect. The section of town in which it is located has gone downhill, I am thinking. Not scary, just not that great.

"Very nice"

5
28/03/2018

Had a three nights stay it's close to downtown and many shopping options, has coffee and bagel with brekkie I liked the hardwood decor and floors the decor in the hotel is very up to date and modern world stay again

"Short stay"

4
12/03/2018

Bed was very comfortable. Breakfast was at the adjoining restaurant. It is under renovation but the food was good. Cooked to order- i like that better thsn buffet style. Would stay here again easily. Good value especially for Orlando

"Bad Experience"

1
05/03/2018

I Stood one night with my wife it was the worst experience ever it was nothing like I was Told over the phone I asked if the area was ok and their feed back was yes. I honestly felt like I was entering the twilight zone the hotel was dark very poor lighting all around the facility, inside & out the rugs look nasty Not! even vacuum the rooms were dirty, bathroom tub was filthy, it look more like a section 8 hotel shelter.......

"STAY AWAY!!"

1
25/02/2018

My husband and I stayed here after attending the UFC fight. I normally choose a Hilton or Marriott, but The Best Western was convenient being so close to the Amway Center. Never Again!! The hotel is run down and old. We had what appeared to be a hooker, knock on our door at 2 am looking for a guy she visited the night before. The people in the room next to us had their rap music on blast all hours of the night. At 4am there was 2 girls having a very vocal confrontation outside of our door. The environment made me extremely uncomfortable. My husband wouldn't even let me walk to the vending machine alone. Just a piece of advice...spend a little more and stay somewhere else! I'm so glad I didn't have my kids with me, because its definitely not a kid friendly environment.

"Very Clean"

5
03/02/2018

This hotel was just what were looking for. We were in town for a concert, we took an Uber Downtown just a couple of miles away. Quick and easy check in, SUPER CLEAN and updated room with hard wood floors through out. I found every person on staff from check in, maid services, to the grounds keeper and breakfast attendant to be friendly.

"New owners, totally remodeled. Nice and clean."

5
23/01/2018

I have stayed at this hotel in the past and it was not a first class Hotel. This time, the place was gorgeous. The rooms totally remodeled and clean to perfection. The carpets replace with floors that are easily cleaned. A first class TV. A refrigerator that was new and quite large. A nice microwave. A spectacular shower. The lobby looked great. The grounds well groomed and everything worked. The pool and all of the tables and chairs were new. What a difference a couple of years can make WHEN YOU HAVE THE RIGHT OWNERS. THANK YOU FOR A GREAT STAY.

"Mediocre at best"

2
10/01/2018

Late night check in service was very poor and uncomfortable for us because of the clerk being rude. Room/property layout to get to your room is odd(certain areas get cut off then you must rewalk around entire property to go back), rooms were not very clean. floors were sticky and made our socks disgusting. A couple of our towels had stains on them. overall would not stay again, it's not worth the price at all. it's also located in a somewhat sketchy area. managed to get hilton hotels the rest of our trip and we were very happy with them.

"Employ is very welcome and polite"

5
09/01/2018

I like the swimming pool area . The emplee are very polite . The location is very convenience to me . I can go to downtown in 5 minute and go to Disney Spring in 20 minutes. I like Asian market and it is so close.

"Bad Neighborhood"

2
08/01/2018

This hotel is in a bad part of town that has few services in the area like restaurants. The staff is competent but unfriendly. The bathroom in our room was in desperate need of a paint job. The towels in huge bins at one of the entrance was distasteful. I'm stunned this Hotel is part of the Best Western chain.

Kris L, Manager at Best Western Orlando West, responded to this review
No last name is given , There is no record for the guest. we do not know that she stay with us or not

"Extremely unhygienic"

1
07/01/2018

This is possibly one of the worst hotel experiences I have ever had... We stayed here for two nights and all we were looking for after a long journey was a clean bed and a hot shower. The room was very spacious, but filthy; there were blood stains on the bed sheets; towels looked and smelled disgusting and the bathroom was extremely unhygienic. Someone should alert hotel hygiene inspection about this place - it is just not fit for humans!

Kris L, Manager at Best Western Orlando West, responded to this review
There is no last name given. I wish that he could let us know about his concern , either switch to another room or check out no charge.

"It was ok"

3
02/01/2018

The hotel was good. The floor workers always made the room and kept it to our liking. The beds really did suck and the hotel was a little outdated. Some of the front desk staff were nice while others were just rude. The overall stay was average

"Worst place"

1
01/01/2018

Not at all recommended. Refrigerator was not working. Breakfast was nightmare. Upon asking to replace the refrigerator, we were thretened to check out night at 10 PM. No staff. Shortage of supply. Shortage of staff.

"Weekend stay"

4
28/12/2017

Nice place to stay close to downtown. It's a short uber drive from downtown. Good restaurants and entertainment downtown. Parking was good at hotel but, downtown was a little tougher and they charge for anything we found. We were there for a sports event so, it was a short trip for us. The staff was very nice. The room was clean and comfortable. We enjoyed our weekend stay and would recommend the hotel.

"Nice place to stay"

3
24/12/2017

Though it was a bit further from the airport than I wanted, It was a nice place Had a good ADA bathroom for me to use as I am disabled. Next time i will stay closer to MCO, so the drive wont be so far away.

"You get what you pay for"

4
23/12/2017

Overall it was a decent place. We were grateful to have found a room to stay in last minute. The check in Lady was not very friendly at all. Poor attitude - like we were interrupting her day. But checkout was great.

"Good nights' rest"

4
15/12/2017

This hotel is in a bit of a rough area of town but don't let that stop you...very clean, secure, comfortable rooms. The breakfast was very good...regular restaurant with about 6 choices of which breakfast you want to order. Be sure you ask for a smoke free room, this hotel has rooms where smoking is allowed so if that isn't pleasant...just be forewarned.

"Should Not Be In Hospitality Business"

1
05/12/2017

Prisoners have better accommodations. Service, cleanliness, value and SAFETY all far below hotel standards. Hotel staff should have involved police sooner for a drunk guest who ranted loudly for at least 4 hours.

Kris L, Manager at Best Western Orlando West, responded to this review
No name is given and checked our log book, there was record of room guest report noise from a drunk guest. We would stop the noise or call police.

"Hotel Near UFC"

3
28/11/2017

We needed a hotel room for 3 nights around Thanksgiving. This was the only half decent place that we could get because there was a big football game Friday night. Not really close to Oviedo, where we needed to be. Nothing around hotel, no restaurants nearby. Room seemed clean, but had a smell of urine in the main area, not the bathroom. I opened a packet of coffee to mask the smell.

"Not good"

2
23/11/2017

Discovered mold in room on ceiling, the hotel overall is very old looking, rooms are modern but bathrooms are so small, the location is pretty shady, would like to have seen security at night, the breakfast area was very old looking and need to offer a breakfast buffet and stay consistent with other BWs.

Kris L, Manager at Best Western Orlando West, responded to this review
no last name is given , no record found

"Best value in central Orlando"

5
18/11/2017

I've stayed here twice in the past 2 months because it's close to where I had business. It's probably the best value for your money in the central Orlando area. The staff is very nice and accommodating. Grace, the night desk clerk, gave me some of her own tea. And Maurice, the day person, actually drove me to my appointment when I couldn't get a taxi. Other pros: full breakfast included, hotel feels secure.

"Never again"

1
13/11/2017

This hotel is located in an extremely dangerous area of Orlando, there was a shooting across the street and someone died. The GM did not want to honor my AAA discount and was extremely rude, condescending and unprofessional. I wouldn't stay here again if it was free.

Kris L, Manager at Best Western Orlando West, responded to this review
No name is given , no way to verify who she , he stay with us or not

"poor customer setvice"

4
08/11/2017

The shower handle broke off and management could not fix it in timely manner. They also did not want to change us to a room with a working shower we had to argue and make a fuss it was only when a large group of outer towners arrived did they change there mind because they did not want us to continue arguing. It was our anniversary and they made my fiancé cry it was a bad experience

"Friendly staff, clean rooms, and overall great stay."

5
04/11/2017

Friendly staff, clean rooms, and overall great stay. My room was huge, bigger than my whole apartmen. Though on a busy street, I was able to get a good nights sleep. I am a very light sleeper. Will stay again!

"drive right by don't stop"

2
02/11/2017

if you stay here keep your shoes on or your feet will be filthy, the hotel seems to care but they never get around to fixing any problems in your room, I stayed there 5 nights and couldn't get a remote control to the TELEVISION that would even work, the restaurant is not language (PROFANITY) friendly for childern

"Stinky"

3
29/10/2017

Hotel was OK... other than the musty, moldy odor in the room. this is very stupid..why do i need to have so many letters to say the room was STINKY!. just bring room freshener sray with youhfhgjfjfffuytylj

"The worst experience of my life"

1
27/10/2017

THE SO DIRTY HOTEL, when I enter the room - a lot of damp and mold - the sheets were one with black spots and the other bed with yellow spots - in general very dirty and disgusting - I called Expedia and canceled the reservation at the moment - Do not stay at this hotel - You will waste your money and time.

"Great stay in Orlando."

5
27/10/2017

The Best Western Orlando West was an ideal place for us to stay. The location was perfect for access to everything we required. The hotel property is very well maintained and the roomservice are immaculate. The staff is very friendly.

"Dirty hotel"

1
26/10/2017

We left the hotel as soon as we saw the rooms. The bed sheets were disgusting, they obviously weren't changed from the previous guest. The hotel smelled horrible. And the staff were rude. I don't recommend anyone to stay here.

"Excellent Hotel In Orlando"

5
25/10/2017

A great place to stay. Staff and owners are very friendly helpful and accommodating. Great pool area! Hotel is super clean and very well maintained. Service at the lounge bar is very good and great prices.Have been staying here for the past 30 years and hope to continue doing so for many more years to come.

"They have always gone out of there way for me."

5
18/10/2017

The staff is excellent and the stay is pleasant always very friendly well maintained building always get a good nights sleep. Breakfast is always hot and well cooked with care. Coffee is excellent and they constantly strive to improve

"We stayed at this site while visiting the Mexican Consulate."

5
16/10/2017

We were hesitant about choosing this site to begin with, after reading the reviews online. We were however, pleasantly surprised. We now wonder if we were staying at the same place. From Check-In to Check-Out, our stay was stellar. The Host who checked us in, was exceptionally helpful. The rooms were very clean, and quiet. We were told we could receive a voucher for a full breakfast the next morning. We picked up our voucher, walked across the parking lot to a restaurant where a great waitress greeted us and took our order. The food was wonderful and the service could not be better. We will certainly stay there again, if the opportunity ever arises. Ron and Judy, Pensacola, FL.

"Really bad!!!"

1
10/10/2017

Terrible check in (more than an hour) Bad smell in the room. Dirty floor. Dirty towels in aisles. Dirty bed sheets and pillows. Sticky pillows. Breakfast just ok however the hotel was full and they did not refilled on time

"Refuge from Irma"

4
15/09/2017

We decided to move up to Orlando when Hurricane Irma was approaching to save my family having to try and get us to Orlando Airport nearer the time. It was hard to find hotels at this time - they were getting booked up quickly and choices were diminishing by the minute. So when I found a room here, decided to take it as have stayed in Best Westerns before and found them ok. Had to amend the booking as we decided to move from Melbourne earlier than expected and was panicking when Brian said he had no record of a booking at all. But it was soon sorted and an extra day added. It was a solidly built hotel, just 2 floors and we hoped it would provide good shelter from Irma. The staff here were wonderful. Brian, Doug and Mark, Cindy and Beth, Roger and Michael (and others whose names we don't know) - thank you for being fabulous in such a difficult time. The hotel room was spacious, 2 comfy beds, big TV and fridge and microwave, good air conditioning and coffee maker with supplies replaced every day. Housekeeping checked every day to see if we needed anything. Was told the flooring was all new and carpets in hallways were also new - liked that the rooms did not have carpets. Great pool, with nice furniture outside as well. Breakfast was included which was a bonus and was really good, with various options available and coffee and juice. Celebrity Lounge drinks bar on the premises where we had a few drinks with new friends. For those with any animals the hotel is pet friendly which was no doubt a relief for those Florida residents seeking shelter from the storm. Wifi was excellent as well. There were some problems when Irma showed up, power was lost and it became a stressful time but the staff remained calm and the hotel did indeed keep us safe for which we are extremely grateful. We left a day earlier than planned as we still had no power and we wanted to get closer still to the airport so got my family to organise a move as they still had power and internet. When power was restored, it did not come back in our room so in hindsight it was the best decision for us. We had a good time here despite the circumstances and met some lovely people both staff and other guests, who were also so helpful and pleasant and looked after us - we are so appreciative of the help received. Would be lovely to return one day and I hope we will Many thanks to all from Linsey and Richard from the UK

"Old and Musky and Moldy"

1
06/09/2017

We are still here and waiting to leave. Bathroom grout moldy and floor stained. Room smells musky and AC filter is horrific. AC sounds like a jet propulsion engine. Neighborhood does not feel safe. Very busy, loud street. It's close to the Mexican Consulate and we have business there. That is the only good point. Very very old and rundown. The online picture is a fantasy!!!!

"Great Location for Camping World"

3
05/09/2017

Hotel is old and needs updates however, staff was friendly, and had shuttles ready to take us back and forth to Camping World. Hotel was clean inside of the room but smelled in hallways. Safe and did the trick for one night.

"Older Hotel"

1
27/08/2017

Older Hotel smelled broken running commode people hanging clothes on make shift clothes lines off balcony. Bathroom stained black dirt. Bed hard. Mix match furniture.Rushing you to check out when no one was even checking in. 6 cars in parking lot. not what I expected from a BW chain at all.

"Vacation in Orlando"

3
22/08/2017

The hotel did not seem to be as nice as the picture. The hallways were not air conditioned and smelled. The room smelled musky. The grout in the bathroom was not cleaned very well. The breakfast was very good and the waitress and cook were exceptional.

"Relaxing & Uneventful"

5
20/08/2017

We have enjoyed the atmosphere of the Hotel before Our Experience was even more enhanced by the locality of our movements. Overall the courtesy of Service made us feel so comfortable We feel as well We were at Our Home. Definitely a 5-star Event & We recommend the West Experience to All venturing into the Area.

"Very pleased!"

5
09/08/2017

Stayed here for three nights on our roadtrip along the east coast and must say it was one of the cleanest and best hotels we came across. The staff of the hotel was very caring and gave us some great tips for our stay in Orlando. The breakfast was good and also the restaurant staff took really good care of their costumers. You felt warmly welcomed every morning! Also big PLUS for not having carpets in the rooms! :-)

"Perfect for business"

4
09/08/2017

Everything was great at this hotel, room was clean, and staff very nice, I enjoyed my stay, and the price was reasonable, a special bonus is that you get free breakfast ad it made to order right there on property.

maurice k, Manager at Best Western Orlando West, responded to this review
Thank you for the great survey and we will see you on your next visit. Brian

"Helpful staff, clean rooms."

5
27/07/2017

Everything was great, I had accidentally double booked but with the receptionist's help, one was canceled. Later I unfortunately lost my phone and received all the help I need to find it. Rooms are clean and everything works fine.

"Great staff, good hotel, bad area"

3
24/07/2017

Close to stadium, but was advised not to walk back at night because the area was dangerous by check in staff. Room was good for a 3 star hotel. Had homeless begging for money in the parking lot which wasn't pleasant. Dud not report to staff, so not sure if a security guard was on duty or if staff would've handled it.

"Not so pleasing"

2
12/07/2017

As we went to check saw a man urinating on a wall. People in the parking lot hanging out kind unpleasing when you have kids. Ok hotel for contract workers. Not for a family. The price (poits) way too much for the area and the hotel itself

maurice k, Manager at Best Western Orlando West, responded to this review
We apologize for your unpleasant stay and in the future if you see this please notify the hotel. Brian

"GREAT OVERNIGHT STAY"

3
28/06/2017

Got there 12:22am on Tues 6/14. Check in was very easy. Clerk on duty (Mark) was very courteous and helpful. Very large room and clean, because I always inspect everything. Comfortable bed. Their own Restaurant for breakfast on premises was very good before check out. I would visit again. We were passing through on our way to Louisiana.

maurice k, Manager at Best Western Orlando West, responded to this review
Thank you for you review.

"Not A good area"

2
14/06/2017

Kind of a old hotel rooms tiles and floor and closet's in very bad condition. No good restaurants in area very shady people walking around at night did feel safe leaving my car. I was told drug area very close by owners our old didn't seem to care about property from re-overgrown not very good Wednesday again

maurice k, Manager at Best Western Orlando West, responded to this review
I am disappointed to hear about your bad experience. It does not our standards in any way. We want every customer to be comfortable and delighted with there stay at the Best Western Orlando West. I apologize to you. Our gates around the property are locked at night. Thank you

"Not good"

1
13/06/2017

This is the worst Best Western I've stayed at by far. Room floors were dirty and sticky horrible smell fridge smelled like beer and didn't even get cold internet didn't work properly dirty bed sheets overall worst

maurice k, Manager at Best Western Orlando West, responded to this review
We are very sorry for your bad experience you had our property. I will take your comments and review them with my staff.

"In the middle of the ghetto/ not recommended for children to stay"

1
31/05/2017

The vents on the bathroom wall was filthy, the AC was broken (knobs), The bed linen was old, the wash clothrd were torn, the shower curtains was filthy, the wall around the light switch was dirty, the floors were not mopped and cleaned. The owners of the hotel was very rude, you had to eat at the restaurant that they provided tickets for, you couldn't order your food to go, breath fixed for children tickets only provide them with one pancake and one bacon for an 11 and 12-year-old kid. The headboards had not been wiped down and Lord knows how long.. mold was behind the wall around the tub granite. Over all updating.. no elevators, no air conditioning in the hallway you had to carry your luggage upstairs, the vending machines took your money and the front desk didn't want to reimburse the money lost in the vending machines. Sink was stopped up & hair dry didn't work properly

"Hidden Jem"

5
29/05/2017

Great clean place to stay and the best hotel breakfast! Love the fact our room has laminet floors (no dirty carpet). Hotel staff is extremely friendly and helpfull. This was our second stay and won't be our last. Close enough to the theme parks and very close to the Amway center.

"Wonderful Stay at Best Western West"

5
22/05/2017

Wonderful experience; room was very clean and appeared to be recently painted; loved the hardwood flooring! Great breakfast. Staff was very friendly and helpful. The property was also very quiet. Would definitely stay again at this Best Western.

"Surrounding Neighborhood"

4
01/05/2017

The hotel is located in a very depressed neighborhood. I was uncomfortable with a ground floor room and was provided a room on the 2nd floor. The hotel is nice and the attached restaurant made my stay very good. I wouldn't recommend going to any of the local establishments(other than the attached restaurants) after sunset.

"Spacious High Ceilings Clean & Comfortable"

5
22/04/2017

I was a little concerned with the neighbourhood initially but noticed things are well kept, lit up and locked. Rooms are clean and very spacious. Everything works and a good breakfast is provided. Not the usual but an actual hot breakfast with several choices. Internet works and they have a pool. Price is right and not far to many of the attraction if you have a vehicle rented. 10-15 minutes to Universal. I used this hotel to visit State Parks to the North.

"Very clean"

4
13/04/2017

Nice hotel but but the area a little too expensive. I had no problem, the room was clean. The wood floors were amazing, i hate hotels with the germ infested carpets. I would stay again. The happy hour at the pools lounge was also amazing. They bartender was so helpful and friendly.

"Great Stay-We will stay again"

5
09/04/2017

The room was very spacious (King with Executive desk), it also had a fridge and microwave. Newly renovated and loved the flooring, no carpet is a huge plus. The cooked to order breakfast was very good and was included with the stay. The pool area was clean and quiet when we used it. I would stay again and recommend this hotel to friends. The rooms at the back are very quiet and tons of parking back there. Lots of food choices (chains) about 3 miles down the road.

"Hotel halls smelled like marijuan"

3
04/04/2017

My room was good very happy with that. The hallway smelled like marijuana and i was with my child so having him smell and inhale dope was not on my itinarary. Also a shuttle service tried to hustle me into using there service at the hotel saying if i went out at night id have to fight for a parking spot. I should not have to pay for a hotel room and fight for a parking spot, this was not the case the service was trying to husle Money outnof me and the hotel staff allowed the man to do this

"meeting"

5
01/04/2017

The hotel is an excellent place to stay. the price was great, rooms were very, very, very clean. Hardwood floors. There were no odors in the room. The restaurant and lounge are very clean. The breakfast was not your usual serve yourself, the was cooked to order with excellent selection, it was free for guest.

"Just OKAY is all I SAY"

3
30/03/2017

Considering the many hotels in the area the price is reasonable and the room is clean. However it does not offer a microwave or fridge which is a bit aggravating when you are trying to cut corners. The beds were reasonably comfy and the service was good

"Served the purpose ...."

3
24/03/2017

Clean, very BASIC room ... handicap accessible....new flooring in room & bath very nice .....2 queen beds, adequate towels ... no information at check in regarding the "amenities" like rules for .pool, breakfast.....had to call & ask....only 2 outlets to charge phone/ tablet ....1 was in the bathroom !

"Best Stay in Orlando"

5
28/11/2016

The hotel was clean and cozy. The employees were extremely nice and helpful. The hotel is the best choice in Orlando. I enjoyed a lot my stay there and will definitely recommend to all my friends that plan to travel in Orlando.

"NEVER stay here!!!"

1
22/11/2016

This is a terrible area to stay! We did not feel safe with only a chain on the door! Two double beds... One gave me a back ache! My daughter and grandson used the other. She was laying on the bed and when my grandson plopped down she was tossed almost off the bed! It was an accessable room that was mostly usable but there was black mold on the bathroom wall!!! It was late and I was just too tired to drive any further or we would have left!!!!!! I WANT MY MONEY BACK!!!!

"Very nice for the price and location a must stay place for any event by fairgrounds"

5
18/11/2016

Very nice inside and out staff is amazing always keeping up the rooms are nice breakfast was offered we stay here each time we go the fairgrounds for and event such as edbd or kinkfest and it's super inexpensive

"Visit to Orlando"

4
16/11/2016

Service from front desk was exceptionally wonderful as I am disabled and they helped me to check in and check out, especially in handling of luggage from and to my car. Only disappointment was the opening time of coffee shop (7:00 am vs 6:00 am), but I did locate an IHOP restaurant that was open.

"Nice Hotel"

5
31/10/2016

I been there for a few days, every thing was very nice, the room, the stuff, the food, the service. It is value of money. I got an upgrade from room to suite I see this nice from the friendly stuff. You can enjoy there. Also the location is very good.

"Surprisingly Excellent "

4
22/10/2016

Wasn't sure what to expect. Was surprised with how nice both room was as well as front desk. Reasonably priced. Highly recommended. Maybe not so attractive from outside but rooms are very roomy. Did not go to pool.

"Functional and clean"

4
14/10/2016

We were needing a room on short notice due to hurricane Matthew. I looked at Best Western.com and found three hotels. This suited us. The exterior and lobby are somewhat dated from the sixties. For me that was the charm. The rooms have been recently renovated and hall carpet appears very new. Our room was very clean. I applaud the staff in making the place nice since many staff were unable to come in due to the hurricane. Personally, I would not use the cocktail lounge. I peeked in and there was fresh cigarette smoke.

"Best Western Orlando West"

5
06/10/2016

This is an excellent hotel with great owners and staff Amenities, especially the pool are great and located near grocery and other shopping stores Great place for relaxing and enjoying your time in Orlando

"Beautiful grounds"

4
30/09/2016

Lovely room decor recently upgraded. Love the tile floors that look like wood, but they weren't swept and mopped. New granite counter tops, large refrig. microwave, iron and full size ironing board. Beautiful native plants surrounding the grounds. Love that it was only two floors. Outstanding hot breakfast friendly waitress. We had 5 rooms, all were pleased and I would stay again. We attended a family funeral

"Best Price For Your Stay."

5
26/09/2016

If you looking for a great hotel for a great price. I recommend you stay here. Its very convent to shopping plaza. You can just relax and no worries. If you need any thing just ask front desk they will try their best to get you what you need or send you in the right direction.

"Sleep in your car before sleeping here"

1
22/09/2016

This is the worst Best Western I have ever stayed in. As soon as you open the door you smell wet rot, mold, mildew. The ceiling had obvious water damage and mold. Everything in the room was wet. The towels, sheets, and pillows were damp to the touch. I plugged my phone in to charge overnight, the next morning the back of the phone was wet. I left my canvas tote bag in the room for the day, it was wet, not damp, WET when I returned. Also, the shower did not work properly. The circular dial could only be adjusted in quarter turn increments. The water choices were cold, cold, room temperature, and slightly warm. My husband and I were able to make due on the warmest setting but my grade school age child was completely chilled. There was no vent/fan in the bathroom. I visit Orlando frequently - I will never stay at this hotel again and I will not refer anyone to it.

"the most Naty hotel"

1
08/09/2016

The desk clerk was very unfriendly & quite unwelcoming. Room was very smelling and need to be clean, the cheap pillow smell terrible that can sleep that night, this is worst and most terrible hotel ever stay. Breakfast was nasty. STAY WAY FROM THE HOTEL.

"Walking Distance to Citrus Bowl"

4
07/09/2016

Stayed here for a football game. Mile or so walk straight to stadium. Clean rooms -older property kind of old side of town. Nice fence al the way around. Safe walk to stadium. WE would stay again for events at citrus bowl. Good value. Nice pool area .clean property ,

"New and Implroved"

5
15/08/2016

Having stayed at this hotel before we booked because it had always been good. Now that it has been updated it's even better. All the amenities are new, fresh and attractive. The staff continues to be helpful and always there for you. I will definitely continue to use this hotel.

"PLEASANT SURPRISE"

4
11/08/2016

Our hotel room was super clean, I love that. The linens were clean and bed & pillows were really comphy. I was pleasantly surprised to find a fridge & microwave in the room. Very close to the Citrus bowl.

"nice time here with friends and fellow bowlers"

4
09/08/2016

hotel, swimming pool, room all were very clean well kept. staff was very helpful. will stay again; resturant was not as good as expected, but for the free breakfast that they offered for hotel guests it was ok. went the orlando with 5 other woman to bowl and we all liked and will return to this hotel for next tournament .

"Last day of honeymoon"

5
21/07/2016

By far the best hotel we've stayed at!!!! The lady at front desk absolutely friendly staff so friendly and helpful!! Finally a hotel with the pool and pool area beautiful And in the shower they have dispensers for soap and shampoo on wall amazing

"Best Western Orlando West is your good choice while you are in Orlando"

5
18/07/2016

Best Western Orlando West is in the West Colonial Drive, I like their room style, neat and clean, with the floor tile instead of carpet. There are some good restaurant nearby, at the same Colonial Drive, Chinese and Vietnamese. There is pool, which I haven't had a chance to utilize it because my tight schedule during my stay there.

"Too much $ for this hotel, not what I expected"

2
18/07/2016

This hotel is very cheaply made, they barely meet the standards that other Best Western hotels that we have stayed this past 2 weeks have. The only thing that was OK was the breakfast. The staff, the pizza boxes left in hallway all night & morning, no clock in bedroom, creaky elevator. We would not recommend this hotel.

"BW West Orlando"

5
15/07/2016

Property was pleasing to see as you arrive, easy access. although hotel is not new, it has been upgraded and kept very well. It has easy access to many attractions in the area, all of the staff I interacted with were friendly and helpful.

"Affordable and Clean!"

4
03/07/2016

While the location is probably not ideal for most visitors & the exterior looks slightly dated, the interior and amenities are kept very clean and up to date. The staff was very helpful when I had any questions or concerns. Going back to the location for just a second, it is very close to I4 wich is convinent and there are lots of things nearby. I came down for the week to visit my brother, so it was nice to be able to walk to various different places within a reasonable distance. Overall the room had everything I needed for the stay and I would definitely stay again next time I'm in the area!

"Comfortable and Close to I 4"

5
12/06/2016

The Staff was very Help full.. especially the front Desk... he was very patient with helping my Granddaughter get wi fi on her phone,,, that is very important to a teenager. Also with advising us on place to eat and directions... I would stay there on my next trip..

"Good motel that both benefits and suffers from its location"

3
03/06/2016

When you see this place, your primary concern is probably its locations It is right next to an exit off I-4, which is extremely convenient. Unfortunately, this is not the best part of Orlando by any stretch, and that might put you off. But the grounds are fenced and guarded, and inside everything is perfectly fine and safe. They have a large courtyard with pool. Despite being next to the highway, its not noisy. Rooms are large and comfortable with everything you could want in a motel. Best of all - and perhaps because of the location - its dirt cheap at about $50 per night.

"Cozy, clean and affordable"

5
02/06/2016

Nicely run hotel. Ample of parking spaces. Convenient location to downtown & local business areas. Complementary cook to order breakfast is unique to other hotels. Front desk is very courteous and accommodating.

"The Good News and the Bad News"

2
26/05/2016

May 2016 The good news is, should you be a cigarette or cigar smoker, this location has rooms for the smokers. The bad news is the room was somewhat dirty (mirrors, tv, sliding glass door) plus the coffee pot had the wrong sized slide in filter holder, so you couldn't make coffee. When this reported to the front desk, they were not concerned whatsoever. So you decide if you want to stay there. Oh, not the best area of town.

"Gem"

5
23/04/2016

Not easy to find, but a great value - older hotel, but rooms are obviously new and indoor hall helps too. Staff was great and check in and out was very quick - did not use the pool, but it looked great. I dont usually notice landscaping, but it was very well maintained.

"Very Pleasant Place to stay"

4
23/04/2016

Over the years, I've stayed on this property multiple times. The staff is very accommodating to make your stay pleasant. All the room have been recently renovated with new furnishings. The landscaping outside is always maintained.

"A good deal"

4
21/04/2016

Even though the hotel doesn't look to be updated from the outside, it's super clean in the rooms. You'll have everything you need for a stay, long or short - fridge, microwave, coffee, etc... Saves you some cash on eating out when traveling!

"Very confortable and good value"

5
18/04/2016

excellent price. close to Citrus Ball, convenient to downtown Orlando and Theme park. Very satisfy with my stay. nice size pool. front desk are very profesional, friendly and helpful. Will stay there again and recomend to friends. Nice job. Thanks

"Clean and friendly"

4
18/04/2016

We recently stayed at the Best Western Orlando West to attend an event at the near by Amway Center. The staff was wonderful and very helpful. You receive tickets for breakfast at the little diner next door which was very good! The room was clean, well equipped and bright. Loved having the free wi-fi and the wood floors were a very pleasant surprise. This is something more hotels should do. The only problem was that the handicapped parking space was so poor marked that people without the proper parking permits took the space.

"Great Stay"

5
12/04/2016

Hotel was clean, staff is friendly. This hotel is minutes away from downtown for half the cost of hotels that are a little closer. The room had wood floors which was nice, because hotel carpet can be gross sometimes. I found the room to be clean and the staff to be extremely friendly and helpful. They offer free internet and each room is equipped with a small fridge. I have stayed here three nights in the last two months and I will be staying again as needed in the future.

"Business Trip"

4
10/04/2016

Hotel clean and affordable; Hard wood Floors were new and immaculate; Meeting room new and seating chairs comfortable. Environment friendly, safe, and vacation like tropical atmosphere. ;This is one of my favorite hotels in the Orlando area.

"Not for business travelers"

3
06/04/2016

This property is not for business travelers. The rooms do not lend themselves to the needs of a business traveler. It was also hit or miss with the coffee service. This property is fine for families on vacation but not at all for business travelers.

"Sketchy but clean, & comfortable bed"

3
04/04/2016

Very clean, comfortable bed, wood floor nice touch. Grounds and lobby are dated, need improvement, and neighborhood is not good. Seems to attract a lot of smokers, and there was a noisy tractor trailer truck at one end running its engine.

"Vistor"

5
29/03/2016

great & Excellent Hotel & Restaurant Ever Find from My Trips and From Date Check-in until day Where I Leave Feel As home Sweet & Warm my Heart. here got to Thanks Who's the Management done such great Jobs !

"Cozy"

5
29/03/2016

It's always a pleasure to stay at Best Western Orlando West. The accommodations are above expectation, the staff is always eager to assist, and the conditions are excellent. It's also within close proximity to food, and entertainment. I would gladly recommend this hotel to family, friends, and coworkers.

"Best Western Orlando"

2
26/03/2016

I didn't lik the fact the hotel did not have a restuarant. While booking I had the feeling this service was also offered. Also, found the bathroom not as clean as expected. Long hairs in the towels which is always unpleasant. Maybe the previous experience I have in different Best Western Hotels broke all my expectations this time.

"Bad Neighborhood!"

2
21/03/2016

I will agree that the staff are very nice and the hotel itself is adequate. However, this hotel is located in a terrible neighborhood. There is a lot of foot traffic and there are large gates and bars around the hotel. However, the gates and bars don't make you feel safe. We used the room to change and did not sleep there. We were extremely disappointed that this is what would would get when paying over 100 dollars a night for a room with best western. Don't stay here.

"DO NOT STAY HERE"

1
20/03/2016

Nothing good about this place. Located in a nasty part of town. So bad that the complex is gated at night. Just do not go there. There is nothing more I can say but I have to write at least 200 characters otherwise I can not post this.

"BEDBUGS!!!"

1
18/03/2016

This is the worst hotel I have stayed in. The location was good but once I got there I noticed a couple of things that I didn't like. The room has a front glass sliding door which made me feel unsafe. I called the front desk to request the wifi password and they took forever to pick up the phone and the worst part of the stay was when I woke up the next day I noticed I had BEDBUG BITES??

"Bad neighborhood but okay Hotel"

3
18/03/2016

It is in a really bad neighborhood even though the police department is one block away. The room was clean and comfortable and the staff very friendly. I had used a free voucher from BW and this was close to the AMWAY Center (where were attending an event) but was certainly disappointed in the location.

"Best Western Orlando West"

4
07/03/2016

We only stayed one night. The room was clean and comfortable. The staff members were pleasant and accommodating to our requests and inquiries. The breakfast choices were surprising and the portions were enough for two. We would definitely stay there again.

"Nothing Special"

3
03/03/2016

Stayed for one night. The price was okay. Check In was smooth and the housekeeping was very friendly. Props to them! Problem was that they didn't inform me that they wil block the money on my credit card. We paid cash and the money stayed blocked for more than a week. It would be appreciated if you let your customer know that you will block the money on the credit card. People outside of US might not know that you will do that. While visiting US we stayed in 6 different hotels and i had the same problem in one another hotel as well. Rated them with 2 stars but i will give 3 to best western because of their friendly housekeepers!

"Bad neighbourhood, dirty"

2
29/02/2016

This hotel is not in the best neighbourhood. Room is obviously not clean, hairs on bed, dirt on walls and doors. Noice from neighbours. I'd pick another hotel. There is free WiFi, a fridge in room and a small pool. Room is Large, reception not overly friendly.

"Affordable hotel, breakfast at attached restaurant, gated property"

3
25/02/2016

We chose this because it was halfway between two relatives' houses and it was very affordable at $80/night. The hotel is a motel style with a fence around the property and locked hallways. The immediate neighborhood is commercial with car dealerships etc. We had no issues with it. At check-in we were given vouchers for breakfast at the attached restaurant (read the fine print as to what is included -- eg coffee OR OJ but not both) Our first morning it was a good experience. The second morning the service was challenged, but it worked out. It was nice to have a cooked- to-order breakfast.

"Very good value"

3
21/02/2016

clean room, comfortable bed, soft towels, helpful, pleasant staff, the right location, free WiFi for a very reasonable price. It was not as posh as many Best Westerns but it was also much more reasonably priced than most Best Westerns. The floor was tiled rather than carpeted which gave it a bare look but it is much better for our pet allergies. We were looking for a cheap but comfortable one night stay and we found it.

"Don't go there"

2
20/02/2016

We are fans of Best Western so expected better. We were traveling and looking forward to a good night's sleep. But no. First roaring engines and motorcycles from business next to our room. That seemed to calm down by 11 but then people checked into the room above us. OMG. Thumping and banging. The ceiling shook. Had to call front desk multiple times. There approach was to call tgem and ask them toquiet down. That obviously wasnt working. The noise mostly calmed down around 12:30 except for the occasional thump just as we were drifting off. Ok. So sleep was a bust. At least they offered a sit down breakfast. I can't even begin to explain the awful service. The manager told us to be seated. Then forgot we were there. Had to go tell him. He said he forgot. The food was fine except it came in shifts. Eggs and bacon with no toast. Oops forgot. I'll make the whole wheat toast now. Somehow it turned into white toast between the toaster and my plate. Had to ask for silverware. Asked for water twice. I could go on but this is enough. Lots of we are sorrys. They said it was all because they had been really busy earlier. Just don't go there.

"Better than expected!"

5
19/02/2016

Clean, spacious, hot and made to order breakfast, nice staff, and all for a great price! Close by to many other restaurants too! :) Good TV and channels in my room and new furniture and a new fridge. I had a pleasant stay. They had toothpaste too (I forgot mine), at the front desk.

"Ok hotel, needs some updating"

3
17/02/2016

Recently stayed here as part of a work trip. The hotel is easy enough to find it is right off a main roadway and close to the Sheriff's Office, in a business district part of town. For a heads up, it is NOT the best part of town to be in. Check in was easy enough, staff was friendly. The lobby is very small and old. They gave us a voucher for the lounge that is attached/next door for a BOGO drink (we didn't use it). They also told us if we wanted breakfast to check with them in the morning. They gave us a voucher for a free breakfast at the attached restaurant . It came with a choice of like 5 or 6 different menu items. We got there right after 7 am 2 of the mornings we stayed. Service was quick, but the food was only average. You have to go outside to get to the rooms, but the doors were interior, be careful of the stairs they were sort of marble like, with skid strips, but still felt a little unsteady. There is an outdoor pool, but was to cold on the days we stayed to use. We were on the 2nd floor. The room was a good size, there was laminate wood floors not carpet, easier to clean not sure how it was for anyone staying on the 1st floor. There was 2 sinks, one inside the bathroom and one outside by the door. That made it easy since I had a co worker as a roommate. The beds were doubles, not queens, they were ok as for comfort level. The room itself was clean , but it was older and needed updates. There is a long skinny balcony with cheap outdoor furniture. Unfortunately our room over looked a used car lot. At night the road noise was awful!!!!! We constantly heard tires peeling out. Every morning around 330 or so there was beeping and machine noises, not sure if it was a delivery vehicle at a nearby business or what. Also one of the mornings there was a lot of banging going on, not sure if at the hotel or next door since there are a lot of business surrounding the hotel. So we did not get a lot of sleep. The room was averaged price for Orlando, but I have stayed at better more updated hotels for the same price.

"Highly recommend this property"

5
15/02/2016

I highly recommend this hotel. We looked from 6:30 to 12:30 trying to find an alternate hotel with good reviews for a price we could afford. Our resv. got messed up at another hotel by the online booking co. and by the time I realized it last week the price had doubled. We finally lucked upon this hotel and I called the hotel directly. From the time I first called and spoke with the person that made our resv. I got excellent and friendly service. We arrived on Friday and again got exemplary service. The maintenance man was in the lobby and he was super friendly each time we saw him over the weekend stay around the hotel he was just as friendly with both my husband and I. It was the same with every staff member we ran into during the weekend. Our housekeeper was awesome, the room was absolutely immaculate. There wasn't a speck of dust or dirt anywhere in the room, not in the remotest corner, not on top of any of the frames or on top of the mirror or closet area. The only other time I've ever seen a room that clean was when the head housekeeper cleaned the room at the hotel I used to work at and I had to stay because of weather. My only complaints at all were cafe was only open for breakfast and lunch and we got there too late for lunch. The traffic is pretty heavy in the area and the only restaurants close by were on the opposite side of the road. Nothing within walking distance. I wish the cafe was open all day. It would have been more convenient. The other thing is the mattresses, my husband loved the firm mattress, they were too firm for me. However they were not lumpy or anything. I've stayed on much worse. The pillows were all fluffy, no lumps and they didn't smell at all. No stains. The other thing was the floors were tile, no carpeting, now in some ways this is great because they can keep them much cleaner, carpteting tends to get stained and smelly after awhile. The problem was it made the floor extremely cold which chilled the room quite a bit, if you turned up the heat enough to warm the floors a bit it got too hot in the room. Next time I'll bring slippers, problem solved. :) If you are there during the week and have somewhere to be at a certain time in the evening give yourself plenty of time if it's anywhere near rush hour. The traffic is AWFUL. Not the hotels fault of course. Just giving others the heads up. I've stayed in hotels twice the price as I got a family discount from my brother or employee discount when I still worked at a hotel years ago. This one outshines even those as to staff and cleanliness. The internet worked perfectly. I've stayed at other hotels where it was really spotty and slow. No problems at all. The hotel is close to the fairgrounds where the ham radio event we went to was held. 5 minutes and you're there. If you're into doll house miniatures, Ron's miniature store is up the street within a couple of miles and is wonderful. During any time other than rush hour it didn't take long to meet up with friends in Altamonte springs. Maybe 15 minutes. During rush hour it was a LOT longer than that. So avoid rush hour and you'll be fine. The rooms have a fridge which was working when we got there and worked perfectly and as with the rest of the room was immaculate inside. The last time we stayed in the area we stayed at a 4 star hotel and it took 4 refrigerators before they got us one that worked. For the price, best place we could have chosen. We'll stay again next time we are in the area.

"Perfect Place for HAMCATION"

5
15/02/2016

A very clean hotel with very friendly staff located literally 15 minutes from the fairground (even in height of rush hour traffic). Lots of parking. Good lounge. Only thing lacking is a restaurant for supper.

"Very satisfied"

4
15/02/2016

Exceeded my expectations, it has a great location, very clean e best cost benefit. The only thing that could be better is the breakfast, did not have too much choices. The internet was very good. Friendly staff.

"Satisfied"

3
02/02/2016

We stayed one night while attending a show at the Dr. Phillips Center for Performing Arts. It was just a couple miles away and much cheaper than other downtown Orlando hotels. It was clean and comfortable and our breakfast in the attached diner was free, I'd stay again.

"Great Stay"

4
25/01/2016

Great stay. Breakfast at the on-site restaurant. Our only complaint was that the bed was a little hard. Other than that it was good. Not a full indoor walk from check-in to the room, had to go outside.

"Met my expectations"

5
24/01/2016

Ovetall, your hotel was more than expected. Very clean and with friendly staff throughout the hotel.. in the restaurant each morning, my family and i was greeted with the most friendliest waitress. Our food was brought out to us appealing anf hot. I would recommend your hotel anytime. The lobby was very impressable as well. Thank you for a great experience at Best Western. I will ook foward to another stay at BW in the future!!

"Great stay with my Hotel Family"

5
23/01/2016

I have been staying here for over 10 years and it is always pleasant and clean located near Downtown and all the attractions. I am staying there again this weekend. Celia a, Cindy, and Mark & Doug are great So is maurice.

"Big room"

3
20/01/2016

I used this hotel because near (15min by walk) to the greyhound bus station. The room was 116. Big and clean. No moquette in the room: good. Two queen beds. Persons at the desk were efficient. There is a pool, but I didn't use and I had not breakfast because I left the hotel at 5 am.

"Good deal"

4
05/01/2016

Overall the hotel was a good deal for the price...the only thing was that they advertised that they had a lounge opened 7 days a week, when we got there on Sunday afternoon they told us the lounge was closed on Sundays

"Perfect for Citrus Bowl Events"

5
03/01/2016

Enjoyed the staff. Exceptionally professional and nice. Did not enjoy the lounge bartender. Very rude attitude and matter of fact. Just awful. Regretted giving her a tip. The drink she made was okay so poor review for her. The room is located about 7 blocks from the stadium. Great if you like walking which we do. Also very dog friendly and the hardwood floors were non-slippery for our dog who hates laminated flooring because it is slippery. Overall great place for a Citrus Bowl Event. I may not choose this place though for a trip to Walt Disney or other attractions. Also close to downtown and Lake Eola park which is absolutely beautiful and safe feeling for walks/jogs. Love Orlando! I am going to retire near there.

"Great place, I will stay here again,"

5
01/01/2016

After having a bad experience at a different hotel, I came to this place, Heaven, the gentleman at the front desk very polite help me with a room, double bed, after taking care of the reservation he took his time to show us to the room, the pool was beautiful clean, the service and smiles of the staff made us feel welcome, the room was clean, air conditioner, wifi, tv, everything to enjoy a great vacation, to the gentleman at the front desk, Thank You, to the staff keep on the great smiles,,,I will be back,,,

"Not a great place if you are a middle class family"

2
29/12/2015

Overall it was not great. 1) My check-in experience was that of a roadside motel. I had to get my check-in card under a small glass window comparable to a movie theater. 2) The look of the hotel is a typical motel - frustrating 3) If you are with family (we were 3 including our child), you will get only 2 BF coupons. You have to manage. 4) Breakfast is at a different restaurant nearby. They tend to give priority to customers who did NOT come through BEst Western. and there are more as

"Nice Place"

4
27/12/2015

Room looked & smelled clean. Cost was best we could find in area. They have smoking rooms for those who want & accept pets for a fee. Nice pool. Felt safe at hotel & in parking lot day & night. Places to eat nearby. It is an older hotel, so our room was a bit small, but our had been nicely renovated - fresh paint, new floor, nice bathroom, newer furniture & appliances. Mattress could have been better, but was satisfactory. Front main lobby could use an update. Easy drive to 408 & I-4. 1st time here. When we booked, we were skeptical because of the great price for this location, but we were very satisfied. Wireless internet was fast & dependable. Staff was very pleasant, cheerful, & helpful. If you want a clean room to sleep & shower, as you will be out most of the day/evening & at a great rate, this is it.

"Great economical place to stay in Orlando!"

5
01/12/2015

By far one of the best Best Westerns our family has stayed at- from the responsive staff to the clean, spacious rooms- all at a great deal! The pool is a perfect size and well maintained. I plan on staying here every time I come to Orlando with my family.

"Met our needs"

3
13/11/2015

Although it is quite a sad little run down motel/hotel it met our needs for our stay during EDC and having enough booze in our system not to care. This hotel is not in the best area of town, but is in close proximity to Tinker Field/Citrus bowl. Cleanliness-wise it left a lot to be desired, our hotel room/bathroom had a stale urine smell. There is no elevator. Could benefit from having more than one person working the front desk at a time but staff was generally helpful.

"Happy Camper"

4
09/11/2015

Hotel staff , very friendly and caring... Hardwood floors were new and beautiful in room and meeting rooms. The lounge drinks were very reasonable, pool was clean and pretty. I will always come back for business meeting, can not beat cost of rooms and superb location.

"Best Western Orlando West"

5
03/11/2015

Very clean.Pool was amazing.Location is central to Downtown shopping and entertainment.Parks and attractions can be easily reached from the Hotel's location.You'll find that all the staff are very friendly and helpful.

"BW west orlando stay"

4
02/11/2015

Although the building is an older facility, the premises are well kept, the rooms are in good repair and very comfortable. The staff both front desk and housekeeping and maintenance were courteous and helpful if needed.

"Fantastic Motel for the money"

4
31/10/2015

For a city motel, the price was wonderful. Had trouble finding it because the sign was so small. Thank you GPS! First motel I have seen with no carpeting on floor, just simulated wood, which made for easy cleaning. Large refrigerator, single cup coffee maker. Very nice shower head and good flow of water. Nice recliner and ottoman for reading or watching TV, plus desk and chair. Temperature of room stayed very constant without blowing us away. Needed a little maintenance over a few things installed crooked or latch falling off door, but overall cleanliness of room was wonderful. No continental breakfast, which was okay since price of room was so cheap. Plenty of food places in the area, and a restaurant on the premises. Nice pool area. Overall we were very thankful for this motel and it's location, which was only 2 1/2 miles from Amway Center, where we needed to go.Bed was too hard for my back problems, but some like hard beds.

"My Orlando stay"

5
27/10/2015

I have been going to Orlando for the past 13 years and I have always stayed at this hotel. It has always been very enjoyable and could not imagine staying anywhere else. The pool is excellent and the people there are all great

"Good Service, Good Location and Good Price"

5
27/10/2015

The employees in this hotel were so friendly. The room was so clean and amazing. As far as I know, they just renovated. I HIGHLY RECOMMEND tourists to stay here. The value absolutely exceeds its price. The breakfast I had was complimentary and it is really good!!!

"Hotel to recommend"

3
25/10/2015

Great stay. Nice friendly service. Comfortable bed. Plenty of Parking space. Great swimming pool. If they had an exercise room this would be ideal. If you have to book this hotel do not wait until friday to do so. It books fast.

"Back in the 70's"

3
23/10/2015

Clean but looked to be set back in the 70"s...the staff and people as well as the lounge and restaurant... lots of load noise and seemed to be in a rough area of town...not somewhere I would want to stay again unless I had no choice...

"good"

4
22/10/2015

Hotel/motel is quite good. You could not expect something more from a motel. Big and clean rooms, pool outside if you need it. Free parking place. Some renovation to rooms and corridors needed. We stayed with children. Helpful staff.

"Great Hotel"

5
22/10/2015

Excellent place to stay. Very clean and great staff. Pool is exceptional I would highly recommend this hotel to anyone It was one of the best vacations I have had and thoroughly enjoyed it. Will continue to stay here every year

"Front office staff"

1
07/10/2015

The lady that runs the desk during the day, is rude, does not understand the simple things that you tell her and she tends to repeat what is said to her 4 or more times, like she is trying to get her brain in gear. The internet does not work, so if you are going to have a meeting that needs internet go some where else. The beds are hard and uncomfortable and the air does not work right. I left a day early just to get to a better place.

"One night stay"

3
03/10/2015

I was at this hotel previously and they improved the facility. However, they should include breakfast. But for price and location is ok. For a short stay works, but if you want to stay closer to Disney attractions there are other BW hotels in that area. I stayed here because I was going to a concert in the Amway Center, which is very close to this hotel.

"okay hotel in a not so okay neighborhood"

2
25/09/2015

okay remodeled room with new floors, but the beds and mattresses are so old they sag and hurt to sleep in, bathroom is just okay, shower water pressure and heat just okay, skimpy towels, hallways and doorways and general neighborhood felt less than safe after dark, needs a lot of updating. Swimming pool was okay, clean. bar is a dump, no dinner places except one takeout chicken place across the street, and there's nothing within walking distance if you don't have a car. Breakfast restaurant out front is decent with a nice staff and newly remodeled.

"Good Hotel great staff"

4
23/09/2015

I have stayed at this Hotel for over ten years it is a good hotel great staff they make the experience. The rooms are clean and the new Diner is great for breakfast. I have stayed here over 100 times and will continue to stay here as long as I can afford to, it has gotten more expensive to stay in Orlando.

"Not bad for a handicapped person"

3
22/09/2015

The bathroom was set up awesomely for a handicapped person. Nice roll in shower and toilet the right height. The sink could have been a little lower, but it was usable. The bed should be a LOT lower for a paraplegic. There is no way to lift yourself into that bed without help if you don't have the use of your legs.

"Excellent service & Friendly staff"

5
16/09/2015

We got into town at a little after 2:00 am and rather than travel to Kissimmee at that time of night, we instead checked into this hotel closer to the greyhound station in Orlando. The staff was very friendly and helpful, even extending the checkout time for us at no charge since we were getting in so late.