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Best Western Hotel International Drive - Orlando, Orlando

8222 Jamaican Court (International Drive), 32819-9313, Orlando, United States - See on a map
Best Western International Drive - Orlando - Stay And Save! 15% Off For Stays Of 3 Or More Days. The Best Western International Drive - Orlando is ideally located in the center of Orlando. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Choose this fantastic Orlando hotel- 100% non-smoking and near Walt Disney® World, SeaWorld® and Universal Studios® Theme Parks. The Best Western® International Drive-Orlando is a 100% non-smoking hotel ideally located right on International Drive at the gateway to many key area attractions in central Florida. This Orlando area hotel prides itself on friendly customer service and comfortable accommodations at an affordable rate. Guests staying at this hotel in Orlando will be close to the Orlando International Airport, Walt Disney® World, SeaWorld® and Universal Studios® Theme Parks. Business travelers will be just minutes from the Simcon Training Center, Lockheed Martin, Pepsi Corporation and CHEP. The Orange County Convention Center is located just one mile from the Hotel. This Orlando Florida hotel features new, spaciously-appointed guest rooms, each complete with a microwave, refrigerator, flat screen televisions with cable satellite and wireless high-speed Internet access. Guests will wake each morning to a complimentary Hot breakfast including fresh waffles, fresh pastries and fruit and hot items. Additional amenities at this Florida hotel in Orlando include an outdoor heated swimming pool, fitness center, guest laundry and business services. This accommodation in Orlando also features a complimentary shuttle to all nearby theme parks- Walt Disney® World Theme Parks, SeaWorld® and Universal Studios®. As a proud Disney® Official Ticket Location Hotel, you will enjoy the convenience of purchasing your Magic Your Way Disney® World tickets right at our resort concierge desk. Our Concierge planners will help you make magic for yourself and the entire family, based specifically on your needs. For a fun-filled stay and convenient location in Orlando stay at the Best Western® International Drive-Orlando! Enjoy your stay.

Best Western

Hotel International Drive - Orlando

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 1237 guest reviews
NOTE ISSUED
Excellent
560
Very Good
418
Average
174
Poor
51
Terrible
34
REFER TO NOTICE
Business Business
103
Couples Couples
277
Family Family
639
Friends getaway Friends getaway
81
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great place"

4
Esperansa T, Ridge Manor, Florida 10/09/2020

Great place easy to walk to icon park! Staff was so friendly we had a leaking ac and the carpet was soaked but the only Other room they had available was on the third floor and it was a single bed so we decided we just wanted to stay in the room seeing how we had already unpacked and But they made sure to come and vacuum the water and have us unlimited towels and when we checked out they ran to start to fix the room! I will def stay there again! Pic of the floor with the towels!

General Manager, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Esperansa, It sounds like our location was perfect for your adventures in the Orlando area, and we're excited to hear it! However, we do apologize for the concerns you had with your room. Despite you not wanting to move to another room after getting settled in, we do thank you for allowing us to provide a solution where we could and ensure that you were as comfortable as possible. We look forward to making your next stay even better at Best Western International Drive - Orlando, and we wish you all the best ahead!

"Took a quick staycation for a relaxing time."

5
User 09/09/2020

I decided to take a staycation away from home for a day of relaxing and enjoyment so I decided to stay at a reasonably priced hotel for the night. Great room, relaxing pool, and at night everything is around you from and entertainment side and the food choices were awesome. The most important thing to me is the service extended and that was second to none as the staff were so friendly and use your name all the time and if you ask for a recommendation they are eager to assist. My one day staycation or lets call is a relaxing hideaway was awesome, thank you to the management and the entire staff for making it possile.

General Manager, General Manager at Best Western International Drive - Orlando, responded to this review
It was truly a pleasure serving you and we're delighted that you could get some much-needed rest and relaxation. From our awesome amenities to our prime location, you can always depend on us for a great stay. Thank you for choosing Best Western International Drive - Orlando. The next time you need a little time away, we hope that you'll think of us.

"My stay at BW best western"

4
User 08/09/2020

Nice and Convenient and walking distance to Plenty of things to do like icon Park ,Sugar factory ,Ripleys believe it or not and etc.I would definitely Recommend this hotel reasonable price and very clean.

General Manager, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Shrailing, We enjoyed being your host and we appreciate you taking the time to share your feedback. Our location is one of the best in the city and we are glad you enjoyed it as well! Thank you for choosing us and we look forward to welcoming you back for another excellent stay!

"My birthday weekend"

5
PaulK1633, Orlando, Florida 05/09/2020

I stayed here as the hotel has some fantastic deals on right now and it was cheaper than ubering. I wasn't expecting much but how wrong I was. As soon I walked through the door I was greeted by a warm welcome from Suzi. She checked me in and when checking my ID noticed it was my birthday and wished me happy birthday. Check in was a breeze and I went to the room. It was very spacious, impeccably clean and everything I wanted. I short while later there was a knock at the door and I was given a birthday card, balloons and a few little gift. I was shocked and blown away. 5 stars ⭐️⭐️⭐️⭐️⭐️

General Manager, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Paul, Thank you for your wonderful review of Best Western International Drive - Orlando! Reading your remarks has truly brightened our day, and we are honored that you chose to spend your birthday with us. It was our pleasure to help make your day a bit more special. We will share your feedback with our dedicated staff and hope to have a chance to welcome you back soon.

"Excellent customer service, poor crowd."

3
User 01/09/2020

The customer service absolutely professional and courteous. Mounya at the front desk goes that extra mile to make customers feel at home. Employees like her always help any hotel to keep people coming back. On the negative side,sadly the smokers leave the cigarettes butts all over the place. The exterior stairs are a total mess, full of cigarettes buts, french fries, orange peels , etc. The phone and the alarm clock inside the room were not working at all.

General Manager, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Guillermo, Though we're happy to hear that you thoroughly enjoyed the service our team was able to provide, it is unfortunate that not everything you encountered was perfection. Rest assured, we have our team looking into the cleanliness issue you encountered, and we hope to show you another exceptional experience the next time you're in town.

"Clean and location"

5
User 08/08/2020

Room was clean and great location in International drive. Had to cut my trip short and the hotel was very accommodating to refund. Due to covid they give a breakfast bag instead of buffet which could improve.

General Manager, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Tannith, It was our pleasure to provide you with clean, convenient accommodations, and we're glad you enjoyed your stay. Thank you for your feedback about breakfast. We appreciate your patience during this time, and we look forward to hosting you again at Best Western International Drive - Orlando!

"Greatness!"

5
User 04/08/2020

The hotel was great. Great customer service, great rooms, great area, great times. I'd definitely choose this hotel again. Thanks for a great stay! That's all I had to say, but it asked for a 200 word minimum. Lol I'm done now.

General Manager, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Dee, It sounds like you had a great time! At Best Western International Drive - Orlando, we love to impress, and we're thrilled that our attentive service, cozy rooms, and central location won you over. We'd be honored to have you anytime you're visiting the Sunshine State!

"Getaway"

5
User 19/07/2020

This hotel was so inexpensive and good. The staff was so friendly, the rooms were clean, and overall the whole experience was great. I stayed for 10 nights and I couldn't have picked a better location. It was in the middle of everything and a walking distance from ICON Park and some very nice restaurants. I can't wait to visit again! This will be my new go-to hotel every time I visit Orlando.

General Manager, General Manager at Best Western International Drive - Orlando, responded to this review
We're proud to be your new go-to hotel in the area! It's great to know that our location was ideal for exploring the area on foot. Our friendly staff will also be proud you felt welcome throughout your stay in our clean, cozy rooms. We look forward to hosting you again at Best Western International Drive - Orlando!

"It was okay"

3
aliyahsmomi, Orlando, Florida 18/06/2020

I booked a family suite for 2 adults 3 kids, when I got to the hotel I was told they weren't available because they weren't clean because housekeeping was gone for the night. I asked the front desk agent what was I supposed to do, she shrugged her shoulders I then asked her what else she had available. She told me they had a king room with a pullout sofa (310) she gave me the room. I got to the room and realized the pullout was a twin size bed and it would not work for us so we had to be moved again. We moved to another room with 2 queens and a pullout (239). It was a hectic night.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your recent stay with us and for taking the time to share your valuable feedback. Please accept our sincere apologies for the issues you experienced with your reservation upon arrival and for any inconvenience this caused. We will review your feedback with the rest of our team to try and ascertain what may have occurred and to ensure this oversight doesn't happen again. Thanks again, and we hope to have the pleasure of welcoming you and your family back on another occasion.

"Great hotel"

5
rriquelme, Quito, Ecuador 15/06/2020

Excellent hotel and very good location, near of Universal Studios. Great staff. I will return in my next trip. The room was very clean and the hotel with good cares for prevention Covid19. The price very recommended.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Rriquelme, One of the best compliments a guest can give us is to let us know that they would choose to stay with us again when they are in town. Thank you for sharing your kind words and for being our guest. You can always depend on our team at Best Western International Drive - Orlando to provide a clean, comfortable stay. We're already looking forward to your next visit!

"Great Staff"

5
jenitat85, Spring Hill, Florida 13/06/2020

Dakoy was very nice , and professional at c/o, accommodated my request of pool side. Mounay was also great, and let us have a noon c/o. The staff really made you feel welcome. and walking distance from great food shops and entertainment.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our team members are our greatest strength. We know that they will be thrilled to hear that their commitment to great service was a highlight of your stay. Thank you for being our guest at Best Western International Drive - Orlando and for the five-star review. We hope that it means you will be back to see us again soon because we truly enjoyed hosting you!

"Covid-19 Hotel"

1
User 10/06/2020

Until a few days ago, this hotel was used to house homeless Covid-19 patients. It backs up to a nightclub which plays LOUD music until 2am. It is located in an undesirable (north end) area of International Drive. I will book something a little further south, near the Convention Center next time. Caveat emptor.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Chuck, Thank you for taking the time to write us a review. We feel like you have received some misinformation and would like to reach out to you directly to discuss your concerns. The popular dinner show/night club spot you mentioned has also been closed since March and has not yet re-opened. Please reach out to us with so we may discuss your concerns with you, or provide your contact information so we may reach out to you.

"Great place to stay, Clean, Friendly & helpful staff."

4
Ness1716, Tampa, Florida 08/06/2020

We arrived late on Friday without a reservation because the other place we booked at was not what we expected and were greeted by a very friendly and personable employee. Even though we did not have a reservation he helped us book a room and the process was very easy. All the staff was friendly. I would stay there again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for depending on Best Western International Drive - Orlando! We're happy you received nothing less than a warm and friendly welcome, and as you mentioned, we make staying with us easy and stress-free. We hope to be your first choice for cleanliness and comfort the next time you're in Orlando!

"Good stay but...."

4
User 07/06/2020

The Room and facility was clean but the towels were very dingy. If you stay here bring your own towels. Also they don't offer hot breakfast because of covid they give you a snack bag with an apple, muffin, cereal bar and water.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
While we're happy to hear you enjoyed clean and comfortable accommodations with us, it is unfortunate that not everything was as expected. We appreciate your understanding regarding breakfast, as we are following CDC recommendations to keep our guests and personnel safe. That being said, had we known your towels were not to your preference, we would have been happy to address the matter. Other than this, we're glad you had a lovely time, and we look forward to improving your perceptions the next time you're in town.

"Best Breakfast and location"

5
User 30/05/2020

1. Best location in middle of a lot restaurants. 2. Delicious breakfast. Michey's face waffles are the best!!!. 3. Scheduled shuttle to Thematics Parks. 4. Great service crew. 5. Climate Pool. 6. Only 15 minutes to airport.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Katherine, Our convenient location is one of the many reasons travelers choose to stay with us, and we are glad you enjoyed this benefit during your visit. Thank you for sharing your positive review with us. Should you be in the area again, we would love to welcome you back. Mickey waffles will be waiting!

"I want to go back"

4
User 27/03/2020

I like very much my stay here. The breakfast is very good and the service team is great, specially MOUNYA (she is very kind). But I sent an email last week about my parents room (#411) and I still haven't got an answer. Please, check it!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ju, Thank you for warming our hearts with an excellent review! We are delighted to hear that our service made a positive impact on your stay, and we will pass along your personal note. Should you have any more questions regarding a reservation, please feel free to contact our front desk team directly. We look forward to serving you and welcoming you back for a future stay!

"The staff was wonderful!!!!"

4
User 16/03/2020

The staff at this hotel was amazing! They went out of their way for our group. They let us check in early, they served a large group a wonderful breakfast every morning and the hotel was clean. Thank you BW staff!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Anne, It was our pleasure to help you and the entire group have a wonderful stay. Thank you for depending on Best Western International Drive - Orlando and for the fantastic review. The next time your adventures bring you town, count on us for our clean, comfortable accommodations and friendly team.

"Excellent location. Cleanliness needs work."

3
User 16/03/2020

Excellent location and efficient/ friendly staff. Checkin folks were good and the ladies in charge of breakfast were great. Room cleanliness needs improvement. Mites on furniture. Wash basin was smelly.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our team works hard to ensure that every guest has an exceptional stay, so we're disappointed to learn your room wasn't prepared properly. We're very sorry for this lapse in cleanliness you experienced and we will look into this concern promptly. Our prime location is hard to beat, so we hope that you have plans to return to the area soon. You can count on our team to ensure that you have a much better experience next time around.

"Nice Location and Staff, but Dumpy"

2
T9863NJwaynel, United States 14/03/2020

The staff was friendly and the location was good -- within walking distance of several sights. The room was clean. The ambience is dumpy. The facility is old. There are no hallways so the room doors open directly outside. There's no weather stripping on the doors, so the open cracks let in noise from International Drive all night long. Not a good place to stay if you want peace and quiet.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Wayne, Thank you for sharing your thoughts about your recent stay. Although you appreciated our friendly service and convenient location, we apologize that we fell short when it came to your accommodations. Your feedback will be reviewed with the team as guest satisfaction is our top priority. Please give us a chance to deliver a much better experience for you on your return to Orlando.

"Great location, nice staff, and very clean room"

5
HLe2000, Fairfax County, Virginia 09/03/2020

This location is great and close to everything. The hot breakfast is well prepared and we enjoyed it. The front desk staff are very welcoming. Enjoyed the fitness center as well. The center is not big, but has all the things needed. They even have yoga mats!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to highlight your recent stay at Best Western International Drive - Orlando! It sounds like you had an awesome visit, and we are excited that our welcoming service made such a positive difference. Features like our fitness center are what set us apart! We look forward to having you back again very soon.

"Clean, comfortable stay"

5
susansG2002NC, Pearland, Texas 08/03/2020

Nice breakfast buffet, clean room, no weird smells. Great music in the lobby if you have to hang out for a bit. A little parking lot noise if you are towards the end. friendly and accommodating staff members

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Susan, We want everyone who stays at Best Western International Drive - Orlando to have an excellent visit, so we're happy to hear that was the case with you! It's great to know that our clean, cozy rooms provided you with the ideal place to rest and that our friendly staff made you feel welcome. Please accept our apologies, however, for any concerns about noise. We're glad this was only a minor issue, and we invite you to stay with us again the next time you're in town.

"Mr Mike Wilton"

5
Truckerbutt, Saint Thomas, Ontario 06/03/2020

The motel was very clean and well maintained The people we excellent and cheerful and went out of their way to help you in any situation A Great place to stay It's in the middle of everything that you could possibly want to do Food entertainment and universal and all the fun things to do Also the pool is Great for kids and adults

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Mike, Thank you for letting us serve you at Best Western International Drive - Orlando and for giving us an outstanding review. We are thrilled to hear that our friendly guest service and our relaxing pool became the highlights of your time with us. We look forward to delivering another full-value experience when your travels bring you back our way.

"We enjoyed our stay"

5
User 04/03/2020

Cant really complain about this place. This place is clean and I dont think you can beat it for the price. The free breakfast and shuttle to the parks make this place a great deal. We will be back for sure.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Bryan, We are delighted to learn our complimentary breakfast and free theme park shuttle helped to provide you with a full-value stay. It brings us joy to know as well that you appreciated our property's overall cleanliness. It was great to serve you, and we look forward to sharing another enjoyable experience at Best Western International Drive - Orlando. We hope you come back soon!

"Nice location and great breakfast"

3
User 01/03/2020

The room was average, you cant control the AC even from the control wall, the smell was of moisture or musty odor in the room. Besides that the breakfast was great, the parking is awesome when staying in the first floor because you can park in front of your room.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We are delighted to learn that our ideal location, delectable breakfast, and convenient parking area were a few highlights of your stay. Please know that our housekeeping and maintenance team will be informed of the unpleasant odor and AC issue, respectively, for the benefit of future guests. Next time you are in the city, we hope you still choose to stay with us. We know we can be the place you can count on!

"Not poor but not average either..."

3
User 01/03/2020

There has to be something between Poor and Average because that is this hotel. When you check in, the front lobby is very clean and nice. Then you take the elevators up to the rooms and the hallways were tiny and looked dirty. There was a bucket under each window to catch the air conditioning drippings. I got to my first room and it STUNK. Honestly, it smelled as if someone drank and entire bottle of whiskey and then proceeded to throw up in the room. The room looked clean but smelled disgusting. I slept one night in the room hoping it would get better but it didn't..... I asked to change rooms and the front desk helped me immediately. I moved to another room and it had an odor to it but not nearly as strong as the first room. The beds were horrible. The pillows are square and far too poofy but not soft. I could not wait to come home and get in my own bed again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Jenny, Our goal is to be exceptional, and from the sounds of it, we have work to do to get there. Thank you for letting us know the aspects of your visit that were not to your satisfaction so that we can address them. We are thankful that our staff was able to relocate you, but it's still unfortunate that your second room fell short in areas as well. We will do better using your feedback as guidance. Should you come back to Orlando, please consider giving us another chance to impress.

"Old, musty and loud"

2
User 01/03/2020

They have tried to keep this location relevant, but are simply too far behind now. The room had a musty smell of 20 year old cigarette smoke. The ac unit was unable to do its job inspite of a cold front that kept temperatures well below average. But none of that compared to the noise! Between the dilapidated doors that are impossible to open and the thin walls, you can hear everything! The hotel is right on a main road, so there's plenty to hear. Add in the nightclub next door and, well, don't plan on sleeping! The fitness center is puny and rundown as well. And with the busy road surrounding the hotel, there is not much room for jogging either. Don't bother bringing workout clothes

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Justin, Thank you for your recent feedback. We're very sorry that our hotel did not meet your expectations, specifically regarding the noise level and other concerns in your room. What you have described does not match the high level of standards we strive to uphold. Your report will be used to address each of these issues moving forward. Please consider allowing us a second chance to deliver the comfortable stay you deserve.

"Great stay"

5
User 25/02/2020

Fast check in and out, Great location, great bed, clean room, everything works and awesome breakfast served. Only disappointed with the coffee at the room which it's not good and few towels left for a couple.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
An incredible stay often starts with a seamless check-in, and we're thrilled to hear that this was the case for you! It's also wonderful that your room was comfortable. We have spoken with our team regarding the few concerns you expressed so we can ensure we are delivering our best experience. It would be lovely to see you again at Best Western International Drive - Orlando, so come back soon!

"I stayed at this hotel with my daughter for our disney and universal trip"

5
User 25/02/2020

Our rom was quite big and the beds were very comfortible. Location is perfect. It takes fifteen minutes to both universal and Disney by car. The hotel is family friendly facility. We enjoyed our stay, it deserves the money given...

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
From our excellent location to our comfortable accommodations, it's delightful to hear you had a wonderful time with us at Best Western International Drive - Orlando. We hope to see you again the next time your travels bring you back our way.

"Great Hotel - Busy Area"

4
mtbrandon49, Roxboro, North Carolina 24/02/2020

This was our first time visiting the Orlando/Kissimmee area. With that being said I did not expect the amount of traffic in the area. I've been to a lot of places through the years, but Orlando is the busiest I have ever been to. The hotel was excellent and the staff as well. It is one of the old school, enter your room from the outside type of hotel. The rooms were nice, clean, and well furnished. The lobby area was well kept and the staff was very nice to deal with. The breakfast selection was great and abundant with choices. The breakfast area was a little small but it was nice to be able to sit around the pool area as well for breakfast.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
It's delightful to hear your compliments on well-appointed rooms, great hospitality, and sumptuous breakfast. We're grateful that you joined us during your recent travels, and we can't wait to host you again at Best Western International Drive - Orlando!

"Amazing customer service!!"

5
User 24/02/2020

Dakoy was the most thoughtful and helpful front desk personnel I have ever encountered. I'd had a terrible experience at another hotel and he was sympathetic and friendly. He looked up the best rate and gave me a welcome bag with water, fruit and granola bar. I cannot tell you how much I needed that Act of Kindness in that moment. The room was clean and very nice. I will definitely stay here again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Lisa, We're so happy to hear that Dakoy, our front desk superstar, demonstrated our passion for hospitality and came to the rescue after your previous hotel experience fell short. Know that we are committed to your comfort and satisfaction, and will do all we can to meet your needs. You are always welcome at Best Western International Drive - Orlando!

"Located right next to a late night club"

2
User 24/02/2020

Just a warning- this hotel is right next to Mangos, which plays loud music every night until 2 am. My family and I hardly got any sleep the night we stayed there. The hotel itself was fairly nice and it's located in close walking distance to so many restaurants, but the late night noise would prevent me from staying there again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
While our location is one of our many benefits, it does have its downfalls, such as noise, and we are so sorry this aspect interrupted your rest. We will determine ways to minimize this moving forward. Thank you for your feedback, and we wish you happy travels ahead.

"Vacations in Orlando"

4
User 19/02/2020

I liked breakfast and room services. I liked location. I least purchases over the internet are charged for get at loby. how is a tourist hotel in loby should have ticket information for the parks with guest discounts.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Many thanks for allowing us the pleasure of calling you our guest! We're so happy you enjoyed our yummy breakfast and service, and we trust you had a fantastic time out and about in the heart of Orlando. Come back and see us again soon!

"Dust and be sick here!"

1
nreismota, Rio de Janeiro, RJ 12/02/2020

I arrived at the end of January 2020 at. Best Western, for the trip of our dreams! what happened? I got sick! At first I thought it was the cold, but then I realized that the longer I stayed in the room, the worse my cough was and that I got better whenever I went out and got worse when I slept. I asked the reception twice to have my room vacuumed, because of the carpet, they never sent anyone! I found out on the 10th day of their stay that they don't change the bed linen when asked to clean the room (they don't clean anything!) Worst hotel of my life. the only advantage of staying there is the location, because the rest is a shame!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our team strives to ensure every guest has a comfortable stay and is always available to help in any way they can. Please accept our apologies if you experienced differently. At your earliest convenience, we ask that you reach out to us directly so that we can speak with you further regarding your experience. On your next visit to the area, we'd love another chance to ensure that you will have a gratifying stay with us.

"Nice hotel .. good staff"

5
sleonard99, Jensen Beach, Florida, USA 10/02/2020

Good breakfast, nice rooms, good time to travel, nice location. We only drove once! Good choice of restaurants close. Staff very helpful and definitely there to help guests enjoy the stay. Definitely will stay again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
On behalf of our team at Best Western International Drive - Orlando, please accept our sincere gratitude for your fantastic rating. We are glad to know that we were able to meet your high-standards, most especially our delectable breakfast, cozy accommodations, and superb hospitality. It is good to see that our location suited your travel needs as well. As you know, reviews are a great way for future travelers to learn more about a property, so we encourage you to share your experience on Trip Advisor too. Of all the positive words you sent us, hearing your plans to revisit is the highest compliment, so come see us again soon!

"Generally Satisfied"

4
User 08/02/2020

Our group from the Philippines stayed at this hotel and booked five rooms to attended a Golf Conference from Jan 20-24. We took a side trip to another BW in Miami then stayed here again from Jan 26-30. Over all, our stay was generally satisfactory. Most memorable was how the front desk staff made us very much at home. Kudos to Jose, Irael, a female staff I forget the name and the Managers. Always so helpful and available anytime for our needs. They even allowed us to leave our bigger luggages while we went to Miami. The hotel does needs general re-furbishing . Food at the dining area needs more variety. Coin op washer and dryer needs replacement (really beat up). Thank you BW International Drive-Orlando! You'll always be on the top of the list for another Orlando stay.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Tom, Thank you very much for sharing your comments on your recent experience. We are delighted to have had the opportunity to host your group. Our aim is to help our guests in any way that we can, and it makes us happy to have been able to do so for you. We will take your constructive comments into consideration, and we always value input. Once again, thank you for sharing your feedback, and we look forward to serving you again in the future!

"Not bad for the Price"

3
Jackeline722, Hartford, Connecticut 07/02/2020

The Best Western International in Orlando is located in a great area; it took us lees that 20 minutes to go to Magic Kingdom and less that 10 minutes to Universal. A lot of nice stores and restaurants witch its very convenient. We arrived around midnight and the check in was a little bit rough because the lady had zero personality and she wasn't very helpful. She gave us a room in the second floor, the room was very nice, clean an the bed was comfortable but unfortunately the hotel its located next to Mango's night club/restaurant and the noise was very bad in the room. We asked to the lady for a room in the other side and she didn't even try and said that they were full. Next day we talked with the Spanish Guy and Monya and they were very nice and helped us to move to a quitter room. The don't have new fancy rooms but they keep the place very nice and clean. The breakfast was good, fresh food every days and the staff is running around all the time making sure the tables are clean. In general the hotel is good for the price but if you have light sleep make sure that you get a room facing the back parking lot!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Jackeline, Many thanks for taking a moment out of your busy day to tell us about your experience. We are glad to know that our location allowed you to enjoy the various attractions, retail, and dining options in the area. It is good to hear as well that you were pleased with our well-kept accommodations and comfortable beds. Please accept our apologies for any disturbance caused by the external noise. However, we are glad that the dependable members of our staff you mentioned were able to find a solution for you. Rest assured, we will look into the incident with another member of our team you've detailed to ensure our high standards in hospitality are fully met at all times. During your next trip to the area, we hope you will consider staying with us again as we know we can provide you with the stay you expect and deserve.

"Much Needed Getaway"

5
User 03/02/2020

Jose was very nice, polite, friendly and helpful in accommodating us for a much needed getaway trip. The room and the view was excellent. We did not experience any pet troubles as we have in the the past with other hotels. The breakfast buffet was excellent and had a various array of choices. When we return for future trips, we will definitely come back to this hotel and reserve the same room.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for choosing to stay with us during your much needed getaway! We're happy to hear that you enjoyed our beautiful views, welcoming rooms, delicious breakfast, and friendly staff. We're grateful to know that you'll be returning in the future and can't wait to serve you again here at Best Western International Drive - Orlando.

"Disney trip"

5
User 22/01/2020

It was nice hotel even thought in hour first day the receptionist was pretty cold wits us just because most of us didn't know english but beds and blankets and of course the breakfast and all the rest was pretty nice!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Andres, Thank you for staying at Best Western International Drive - Orlando during your recent trip to Orlando. We are ecstatic to know that our excellent breakfast offerings and comfortable beds helped deliver the full-value experience you deserve. We will keep your comments regarding our guest service close to heart as we work to further enhance our guests' experience. Please consider joining us again should your adventures bring you back our way.

"Disney"

5
User 19/01/2020

The staffing at best western. Especially Monya. Every one is so welcoming and very helpful knowledgeable. And Monya makes me feel like she is welcoming family whenever i stay there. Rooms are so clean and beds are very comfortable. I highly recommend everyone visit at least once.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear April, It was our pleasure to welcome you back to Best Western International Drive - Orlando. We appreciate your kind remarks, and we're thrilled the hospitality of our amazing staff was a highlight of your visit. Our team hopes you had a memorable trip to the parks, and we look forward to seeing you again the next time you're in Orlando.

"Will be back"

4
Gimmie3, Hickory 15/01/2020

Very clean and to me that is so important. Close to most everything but theme parks which is great. When we leave the parks we want to be away from them and the traffics. They offer free airport transfers = awesome! Breakfasts were better than most I've had and the staff are all very nice. Pool area was very clean and they had towels set at every chair for use. Free hotel information desk with helpful, knowledgeable and friendly people.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
It gives us a great sense of fulfillment to know we succeeded in delivering cleanliness, comfort, and convenience during your recent visit. We hope you can enjoy more of our delicious breakfast and refreshing pool the next time you stay with us at Best Western International Drive - Orlando!

"Simple rooms, great staff"

4
aroundsree, Guelph, Canada 14/01/2020

We, a family of 4, went with our friends, another family of 4. We stayed here for 4 nights, during the busy December season. Our stay was made memorable due to the friendliness of staff like Elizabeth, Andry and Herdy. Breakfast was good too. Would go back again some day!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our hospitable staff will be thrilled to learn that their stellar customer service was instrumental in making your time with us more memorable. We're excited to pass along your compliments to Elizabeth, Andry, and Herdy as they all deserve credit. It brightens our day to know as well that you enjoyed our cozy accommodations and delectable breakfast. Of all the positive words you sent us, hearing your plans to revisit Best Western International Drive - Orlando is the highest compliment. Thank you. Our team would be delighted to serve you again in the future!

"Matching Price and Quality"

3
Sophie A, Arlon, Belgium 08/01/2020

The hotel is ideally situated on one of Orlando's main roads, walking distance from shops, restaurants and entertainment. Barely 15 minutes drive away from Universal Studios Our room had been renovated and was clean but still the place looks tired. The breakfast is a buffet, with a lot of choice but there is barely 50 seats for the entire hotel (which has a loooot of rooms) and although outside seating is available as well, there is barely 30 chairs. We were very disappointed to have to use cardboard plates, plastic cutlery and cups though.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Sophie, Thank you for joining us on your recent trip to Orlando. We are happy that our clean accommodations and breakfast buffet selection became the highlight of your stay. We will look into your comments regarding the overall look and feel of our property and use them for future improvements to our facilities. It would be a pleasure to change your perceptions should you return to town.

"Orlando Business Scout"

3
User 07/01/2020

The place is a bit tired. The room was nice enough. Location close to places to walk to eat. Breakfast was nice, room just had a tired feel to it. I think the property is just old. Staff was nice. The doors have been painted over so many times that there were bubbles on the door.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Michael, Although our convenient location, excellent staff, and tasty breakfast made a positive impression on you, it is saddening to know that we fell short in meeting your expectations and preferences with your room's settings. Your comments regarding our overall appearance will be kept close to heart as we strive to improve.

"Great stay in a beautiful room!"

5
Julian C, Atlanta, Georgia 07/01/2020

The location is Perfect with access to anything you could possibly need or want. The room looked to have been totaly renovated. It was like being in a new hotel. Breakfast was very nice, set up well and had plenty of options. I would definitely stay here again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Julian, Thank you for leaving your comments on your recent visit with us here at Best Western International Drive - Orlando! We are very glad to receive your comments on our location, rooms, and breakfast, and we would absolutely love to see you again for another visit!

"Fantastic Stay"

4
User 06/01/2020

My family and I thoroughly enjoyed our short stay at BW. The staff were very courteous and accommodating. Standard rooms, but always clean and contained all the necessities. .The shuttle drivers were very professional and were always on time with a smile. Will definitely return for another stay.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your kind review of the Best Western International Drive - Orlando. We are so glad to receive your encouraging feedback regarding our team and we will certainly pass along your compliments to our staff. The greatest compliment a guest can offer is their return business, and we look forward to calling you our guest again soon!

"Very good stay"

5
User 04/01/2020

Excellent customer service,rooms well maintained, clean, good breakfast, spacious parking lot. Has several walking distance restaurants. Right next to Mango's but not noice at all in the rooms. Just what you need for a "parks weekend ".

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear David, It brightens our day to know your stay with us was nothing short of fantastic. We're glad you enjoyed our convenient location, comfortable accommodations, and great amenities. Our team hopes to welcome you back again soon.

"Good localization"

4
gugajardim, Recife, PE 03/01/2020

Fantastic localization. Cool people in special to Mounya at the reception. The breakfast is nice. I didn't like about noise because we could listen cars and garbage truck during nights. I recomend clean and vacuum the carpets in the room.

"Very Convenience and Friendly Staff!"

5
User 03/01/2020

I come at least once per year and always greeted by friendly staff. Hotel location is convenience . Mounya at the front desk is an asset to your company. She is very professional and informative. Thank you again for making my stay enjoyable!

"Just right"

3
User 30/12/2019

The rooms are not up to the usual Best Western standard but the location is outstanding and the breakfast is very nice (although crowded). Shuttle was full so unusable and concierge is just interested in pushing a timeshare deal. If you just need a clean place to lay your head down at night and a decent free breakfast in the morning it is perfect.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Gina, Thank you for your review. We were happy to provide the convenient and comfortable value that you needed here in Orlando, and we're glad that our location was a hit. There is so much to enjoy just minutes away! It sounds like we have the opportunity to make positive changes as well. Thank you for the constructive notes regarding your room and amenities like our shuttle. We can do better! We look forward to our next opportunity to exceed your expectations.

"Need to improve breakfast"

4
User 24/12/2019

The accommodations are comfortable and clean. The employees are, for the most part, friendly. Special praise goes to the extremely friendly receptionist Mounya and always available to help. Only the breakfast variety could be broader to suit Brazilians' eating habits, replacing turkey croquette (unpalatable to our taste) with natural turkey breast. One should also offer a wider variety of fruit with larger slices and not just banana and fruit salad (whole apple was only served in one day; mango, melon and papaya, only mixed in fruit salad).

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We can't thank you enough for recently joining us at Best Western International Drive - Orlando. It pleases us to know that our well-appointed accommodations and friendly guest service left a positive impression on you during your visit. We'll keep your comments regarding our breakfast service close to heart moving forward. Should your travels bring you back to Orlando, please choose us again.

"Excellent location"

5
Brad B, Chattanooga, Tennessee 16/12/2019

Great location with an amazingly friendly staff, always extremely helpful and polite. Great location just minutes away from Universal and right in the heart of I-Drive near great restaurants, nightlife, and fun family activities all within walking distance.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Brad, We're thrilled to hear that our service and location made a positive impression at Best Western International Drive - Orlando. We'll share the kind words with our team and invite you to be our guest again soon! Many thanks for the positive review.

"One night stay"

4
travelling49, Tampa Bay, fl 10/12/2019

Except for the outside corridors, the hotel was very good for the price. Breakfast was very nice. Check-on was quick and easy. I was supposed to get a king bed, but there wasn't one available, but the employee waiver the resort fee as a courtesy, with no prompting from me. I thought that was very accommodating.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for stopping in to see us. It sounds like you had a pleasant and comfortable visit, and we are delighted that some features like our breakfast stood out. We love starting the day right! Although your room choice did not match your expectations, our team was happy to help make up for it. Let us make your next visit even better! We look forward to the opportunity to serve you.

"Business trip during a busy conference"

5
User 10/12/2019

As I was landing at Orlando airport, I found out there was a huge convention at the OCCC. I checked hotel prices in the area and WOW... was I shocked. I was not there for this conference, but was on business. After checking a few locations I came up empty. Just for shi**s and giggles, I dropped in to check this property, as I have stayed here several times. Lo and behold, I was afforded a room at a very decent price. My hats off to the staff here. Seamless registration, clean comfy room... close proximity to many restaurants. Thanks again for your help!!!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We're delighted to have provided the clean, reasonably priced accommodations you were searching at Best Western International Drive - Orlando. We'll let the team know that you appreciated their seamless check-in! Please keep us in mind again if travels bring you back to town.

"Cozy stay"

5
User 09/12/2019

Good time in a modest, but cozy hotel. The employees are very pleasant and gentle. Special thanks to breakfast crew: Ine, Andry and colleagues,housekeeping, Jesus,Milagro,Eliana and Irael and Moany of front desk. The location is strategic in the best region of International Dr. I reccommend.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Vitalino, Our amazing staff works hard to ensure all our guests have everything they need and will be proud you appreciated their efforts. Thank you for the wonderful review and recommendation! It would be a pleasure to host you again at Best Western International Drive - Orlando.

"Excellent One Night Stay!"

5
887christopherb, Pontotoc, Mississippi 05/12/2019

My husband and I decided to drive down to Orlando a day early for our 15 year wedding anniversary trip. We just needed a place to lay our heads and eat breakfast the next day. We were very happy with our stay! The hotel is lovely, as are the rooms. Everything was very clean. They even gave us a goody bag with snacks and bottles of water for free! So sweet! the hotel was very quiet. I was skeptical, due to its location, but we never heard a peep from anyone. We were facing the pool, and if you walked to the outside of the balcony, you could see people riding the Starflyer! Breakfast was fabulous. Breakfast usually makes us or breaks us for a hotel stay, and it definitely was the highlight of our stay! Some items on the menu: many juices, multiple cereals, fresh yogurt and toppings, eggs, bacon, sausage, Mickey waffles with toppings, fresh fruit, oatmeal, meats and cheeses for breakfast sandwiches, multiple breads with a toaster available, and pastries. So many different things to choose from! This was well worth the resort fee we paid, which was around $9. Normally a resort fee would put me off, but the price was still lower than other hotels even with the fee. This place was very nice and very convenient. Not to mention, where else can you get an all you can eat breakfast with that many options for 2 people for less than $10? And free parking! I'm so excited we chose to stay here. I'm just sad they don't have rooms that accommodate 5 people available for our next trip! We will definitely will be back! Thank you so much for the perfect start to our anniversary trip!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Jacqueline, Happy anniversary! It delights us to hear you relished our sumptuous breakfast and fabulous rooms, all at a great value. Thank you for making Best Western International Drive - Orlando a significant part of your celebration, and we'd love to create more awesome memories with you on your next stay!

"Treated very badly, room smells clean, but is dusty, pictures are deceiving"

1
mphutchison, Winder, Georgia 02/12/2019

Location is not everything. I got to the hotel tired, just wanted to rest before a long day of work the next day and the front desk lady refused to use the card on file and accused me of credit card fraud. The only reason why they got my business for that night was that I was very tired and I couldn't check-in at 1 am on the other property. I offered MANY ways to solve the situation but the lady kept making things difficult and on our last interaction she accused me of credit card fraud. Ridiculous. Never, EVER, will this hotel see my money again or any of my family/friends/colleagues' money.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We're distressed to hear about your experience. Please accept our apologies for any concerns about cleanliness as well as for any issues during check-in. This is not a typical experience, and we'll look into it further. Should your travels bring you back to town, we'd be grateful for the chance to offer you the excellent accommodations you expect and deserve.

"Excellent spot for a vacation"

5
User 30/11/2019

We found the Best Western to be an excellent location for a holiday, we were in Orlando visiting theme parks and couldn't have been more happy with the hotel during our stay. David at the concierge desk couldn't have been more helpful and really enhanced our stay,and all of the staff were extremely nice and helpful at all times. Would strongly recommend

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Rory, At Best Western International Drive - Orlando, we strive to always deliver phenomenal guest service and comfortable accommodations. This is why it is delightful to hear that our friendly staff and convenient location became the highlights of your recent time with us. We are happy to pass along your kind message to Dave and hope to hear from you soon. We wish you all the best going forward.

"November stay"

3
rochdalepete, rochdale 28/11/2019

average hotel. Staff ok, but our safe did not work and we got told it would be fixed next day, never got fixed. Warning if you get a room at the front its noisy all night with cars racing up and down I Drive and music blasting. would not stay here again

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Pete, We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. While we're glad our friendly staff made you feel welcome, we apologize for any issues with the safe as well as for any concerns about noise. It's unfortunate we were not able to address these to your satisfaction while you were here, and we'll look into this further. The next time you're in town, please consider coming back to stay with us.

"Mrs"

5
User 28/11/2019

Very clean hotel breakfast is very good reception r very friendly and helpful ,the place is very good 2 minutes to the bus station and near it many restaurants to eat. I like it too much I will come sure the next time

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
It warms our hearts to hear that you had an enjoyable time during your stay at Best Western International Drive - Orlando. We are pleased to know that our complimentary full breakfast and friendly guest service made a long-lasting positive impression on you. Thank you for your kind words, and we are excited about your next stay.

"Ok but TV channel blocked"

3
User 24/11/2019

Average hotel. Out of an extensive channel lineup, Fox News was the only channel muted. No way to regain sound with remote control. After complaining to front desk & threatening To report it to Tripadvisor, staff came & reset sound with buttons on the back of the TV. They told me that a Spanish-speaking guest must have tried to set the SAP (Must have been an electronics expert and not be interested in any other channel which were all set to English) LAME EXCUSE!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for notifying us of your recent experience. We're very sorry for the inconvenience caused by the muted TV channel, however, we're glad our staff was able to resolve the issue. Our team hopes the rest of your trip was fantastic. Should your travels bring you back to the area, please allow us to welcome you back to our property.

"Mediocre Western"

2
jmcgilroy, Bay Area 19/11/2019

The good....the place is clean and the staff were friendly and helpful. The beds were comfortable, good WiFi, rooms had coffee maker, microwave and fridge. The bad..."hot" water was "warm" at best no matter what time of day for the entire weeks stay. Maybe they can fix that but the killer was the noise. Pounding noise from adjacent properties till fairly late and night and the outside walk-ways were a conduit for LOUD noise every time someone rolled a piece of luggage. The housekeeping cart sounded like an F-16 fighter jet taking off. The problem is that the sound issue just cannot be fixed...no matter how accommodating the management staff would like to be.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
It is our goal to deliver clean and comfortable accommodations to all guests. We are pleased to know that you found our staff friendly, our beds comfortable, and our in-room amenities excellent during your stay. However, please accept our apologies for falling short in meeting some aspects of your expectations, like the unwanted noise from the outside. We hope you'll consider us in future travels as we want to change your perceptions.

"Vacation"

3
User 18/11/2019

Stayed with family and friends. The only problem we had was no water pressure in shower. Our friends had to go to the front desk everytime they left the room to get the key reprogrammed and they also said they had no hot water in there shower.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Michael, It was a pleasure having your family and friends visit us. We are sorry to hear that you had issues with the hot water and that it wasn't fixed while you were there. Rest assured that our maintenance staff will be working to make sure that all is in order for future visits. We are also sorry that your friends had issues with their keys. Our staff works hard to provide each guest with a worry-free stay and we are saddened we fell short. Please consider coming back again, as we'd love a second chance to make sure your stay is top-notch.

"Central drive location, convenient, friendly staff"

4
stevetracy1971, Elgin, United Kingdom 17/11/2019

Probably first impression of the room wasn't great, nothing wrong with the room, a lick of paint would help and maybe leave the lights on for guests arriving would improve the impression. Breakfast was good, ab,e to make fresh waffles, choice of hot food, cereal, toast etc, enough choice to start your day. We used the laundry room, again a great facility as we were heading off on a cruise after our stay so was able to wash and dry our T-shirt's etc... we used the gym, basic but again enough equipment and it wasn't busy. Room was clean and tidy and we enjoyed the fresh coffee we could make in our room. Pool area clean and tidy with sun loungers and chairs.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Steve and Tracy, It was a pleasure to welcome you during your recent stay and we appreciate you taking the time to share your insightful comments. We're delighted to hear that you had an enjoyable stay and found our location convenient, as well as had the opportunity to try our delicious and varied breakfast menu. We're also glad that you found the laundry room convenient for your trip. Thanks again, and we hope that you'll come back and see us again the next time you're in the area!

"Better than Expected"

4
ChristopherAmaro, Roatan, Honduras 15/11/2019

WiFi was good enough, the room was clean and ample and the breakfast was good. Good location with easy access to the convention centre as well as other restaurants and stores near by. I would return..

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Christopher, A clean room and tasty breakfast are both essential to a fantastic visit, and we're thrilled we could deliver this to you. Our team is also glad you enjoyed the convenience of our location. We look forward to seeing you again at Best Western International Drive - Orlando for another excellent experience.

"Superb location, terrific value"

4
juliep16, Chorley,Lancs 11/11/2019

Ideal budget priced hotel with plenty of good facilities. Free WiFi, security safe, parking and breakfast included. Located close to the big wheel and the sky flyer, which is an amazing ride and only 15 dollars, well worth a go. Clean and friendly and perfectb base for family on a budget.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Julie, Your compliments on our ideal location, fantastic amenities, and great rates confirm that we succeeded to deliver an exceptional stay for you. Thank you so much for allowing us to welcome you to Best Western International Drive - Orlando, and we'd love to see you again!

"Good for the price"

3
mirdm, South Florida 11/11/2019

The location of this hotel is excellent if you want to be right in the heart of the tourist area. We come to Orlando regularly and often try out different hotels. I got this one on a major discount through T-Mobile so we figured we would give it a . The staff was extremely friendly and helpful, although the night staff definitely seemed stretched too thin to be able to accommodate much. When we were checking in I asked to make sure that the room was in a quiet area because I have two children and needed them to get a good night's sleep. I was assured that it was, but quickly realized after checking in that our room faced out onto International Drive. If my kids had not already fallen asleep in bed I would have asked for our room to be moved. Fortunately they both slept but my husband and I were woken several times in the night by loud noise from the traffic going by. The room itself was okay although the beds were not very comfortable and the pillows were tiny. The room was clean but could definitely use some touch-ups. The drain plug in the bathtub was not working properly. The free breakfast was surprisingly good and again the staff maintaining it were excellent and very friendly. For the price it was a good value and sufficient for the one night we needed it this trip. I don't know that I would stay again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
While we're glad that you enjoyed our tasty breakfast, ideal location and reasonable rates, we'd like to apologize for the aspects of your room and our service that did not meet your standards nor our own. Your comments will be taken into consideration as we continuously work to improve in many ways. Our team hopes to deliver a much better time when you revisit Orlando.

"Super friendly and clean motel on I-Drive"

4
Frank M, Edegem, Belgium 10/11/2019

From the moment we walked in we were welcomed with a smile, thank you Mounya! Free (hot) breakfast and park shuttle are great perks. Rooms have been recently renovated, so clean. Centrally located on International Drive surrounded by restaurant and entertainment options...

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Frank, We are glad that we were able to make a good impression upon your arrival. Know that we will pass along your compliments to Mounya as she will definitely be happy and motivated. It is such a delight to hear that our complimentary breakfast and shuttle service to the parks added joy and convenience to your stay. Also, our team is thrilled to learn that our ideal location allowed you to maximize your tour of the town and enjoy all the attractions nearby; we trust you rested well afterward! On behalf of our entire team, thank you for choosing Best Western International Drive - Orlando. We are looking forward to your next visit and creating another memorable experience with you.

"AMAZING HOTEL AND STAFF!!"

5
MiaKitten, Miami, Florida 10/11/2019

Thank you so much for everyone's hospitality and amazing service!! The rooms are great!! Front desk personnel Mounya is pleasant as always!! Breakfast staff Ini and Eli were so helpful and sweet as they were patient in teaching me how to use the waffle maker! (Gracias Ini!) overall, I would stay in this hotel again and again! Thank you all so much!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Mia, Thank you so much for your wonderful review! We're thrilled to see that you enjoyed our welcoming rooms, tasty breakfast, and excellent service. We're grateful to know that you may be returning in the future and would be honored to serve you again soon here at Best Western International Drive - Orlando.

"Business travel"

4
User 06/11/2019

In town for two nights business stay. Room was no frills, but clean. Friendly staff - well stocked breakfast with tables on patio and indoors. Walking distance to several types of restaurants including fast food and mid-priced.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
It was delightful to provide you with everything you needed to relax during your business adventure in Orlando. Spacious, clean, and comfortable accommodations are the foundation of every visit to Best Western International Drive - Orlando. Whether it's for business or pleasure, we look forward to seeing you again soon!

"a 5 story hotel, located in the heart of International Drive in .Orlando Fl."

4
505thpir, new hampshire 02/11/2019

A dated but well maintained hotel, located within a 15 minute drive to Disney World, Sea World or Universal Studios. International Drive is very walkable and features many restaurants and activities, or grab an Uber and go to any one of the known Theme Parks. Breakfast is ok and included, The outdoor pool can be refreshing especially after spending the day at the Parks. The front office is friendly and helpful in directing you to what may interest the family.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for finding the time to share the details of your recent stay at Best Western International Drive - Orlando. It's delightful to hear that our convenient location in proximity to Disney World, Sea World or Universal Studios, relaxing pool, and friendly guest service became the highlights of your stay. We will keep your comments in mind and consider them as we further improve our facilities. We would love nothing more than to have you back whenever your adventures bring you to Orlando! We wish you all the best going forward and keep safe!

"Good Hotel"

3
User 02/11/2019

Hotel was fine, nothing special though. Room was clean, but some of the furniture was a bit stained. Good Breakfast, nice staff, nice Pool and lot of free parking available. Wifi was pretty bad though.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Guests' feedback is always welcome, and we are grateful to you for highlighting the positives of your stay from our hospitable staff and delectable breakfast up to our refreshing pool facility and spacious parking area. While you were pleased with our well-kept accommodations, we are sorry to hear of the aspects of our amenities that were less than ideal for you. Know that our internet provided will be informed of your concerns for a more efficient service, and your insights about some of the in-room furniture are noted for future improvements. We hope you allow us to prove we can be the place to trust in your travels. We wish you happy and safe journeys along your way.

"The hotel"

5
User 31/10/2019

I would like to say that I like this hotel, are so comfortable and cleaning, the employees are Kind and competent. A special thanks for Dario and Sandra (houseman) that served me so well. The breakfast as good as the people who's work here. It's a good experience for me.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Maiver, It was our pleasure to host you, and we thank you for choosing Best Western International Drive - Orlando. We're delighted that you enjoyed our clean and comfortable accommodations, great breakfast variety, and the exceptional service from our staff. Our team would be thrilled to welcome you back the next time you're in town.

"Best western international hotel"

5
lisajeanhoward, Cala'n Forcat, Spain 30/10/2019

Absolutely wonderful stay. Staff were all friendly and helpful with smiles x a big thankyou to Jose and Andryhar y Elizabeth and also to David Torres who were all so helpful. Great rooms, comfy beds, good breakfast choices and lovely pool. Well recommended to everyone looking to seek good accommodation in international drive, Orlando

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our team strives to cultivate a positive atmosphere and relationship with our valued guests. We are thrilled to learn that our staff was able to demonstrate precisely what we aim for, mainly, Jose, Andryhary, Elizabeth, and David Torres. They are indeed always smiling and always ready to help in any way possible. Surely, they will be happy to read your praise. Other than our excellent hospitality, it is such a joy to know that we impressed you with our cozy accommodations, varied thoughtfully curated breakfast, and refreshing pool facility as well. Your recommendation is such an honor to have earned. Thank you. Know that we will stay committed to providing the most excellent service and accommodations to ensure we are deserving of your trust. Please come back soon, and we wish you safe travels.

"Again and again"

5
Osmar P, Sao Paulo, SP 29/10/2019

I always choose this hotel when I visit Orlando. Best place in my opinnion. Clean, honest prices, great breakfast, internet, swimming pool, free car parking. Nearby many Orlando's attractions. Few miles from Premium Outlet, Universal Parks and Sea World. Well located hotel.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Osmar, It's an honor to be your home away from home whenever you visit Orlando, and it is always a pleasure to serve you. We strive to provide an exquisite experience to every guest, and your review sounds like we were able to meet all of your expectations from our pristine property and our thoughtfully curated breakfast up to our competitive pricing. Also, it is such a joy to know that our amenities like our refreshing pool, complimentary parking, and reliable internet were the other positives of your stay. We are thrilled you enjoyed our convenience to a plethora of activities and establishments. Your continued patronage is very much appreciated. Thank you for your excellent rating and know that we at Best Western International Drive - Orlando will do all that is necessary to guarantee we are deserving of your loyalty. We hope you come back soon and we wish you safe travels!

"Excellent first time!"

5
User 28/10/2019

I had a great experience at Best Western International Drive! The bedroom is confortable, the wifi is excellent any time, the breakfast is very nice and I would like to thank specially to a lady called Mounya been so helpfull.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Claudia, It was a pleasure to host you here at Best Western International Drive - Orlando, and we are thrilled to hear from you. We are so happy to learn we were able to provide you with the service you expected highlighted by our dependable staff, Mounya. We will let her read your compliments as she will surely be elated. It is such a delight to know as well of the joy and convenience our comfortable accommodations, sumptuous breakfast, and reliable internet connection added to your exceptional experience. We are ecstatic to know that we've made an excellent first impression. We hope we can serve you again on your next visit to Orlando!

"Amazing place!"

5
W6771WLkm, Weatherford, Texas 27/10/2019

Yes, this is a older property but it's updated. The staff are all SUPER FRIENDLY. The rooms are really really clean, especially for being on a popular road. Will always stay here when in the here when I'm in the Orlando area.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our team works diligently to conserve our property's old charm while merging contemporary designs with the comfort of our valued guests in mind. It is such a pleasure to learn that you were impressed with our efforts and with the superb hospitality of our staff. Hearing that you have plans to revisit us at Best Western International Drive - Orlando is considered a compliment. We are looking forward to your next visit and creating another memorable experience with you!

"Excellent value for the price"

5
User 23/10/2019

Friendly staff. Nice location, not far from the convention centre. Clean room, comfortable pillows, extra blanket provided if needed, decent breakfast which was included. Pretty noiseless place, great to sleep. I would not hesitate to stay there again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our team is delighted to hear that we have delivered a full-value stay during your recent visit highlighted by our well-maintained accommodations, comfortable beddings, and tranquil surroundings. We are thrilled to know as well that our top-notch hospitality and delectable breakfast impressed you. Also, it sounds like our ideal location allowed you to enjoy all the town has to offer, and we could not be happier! It would be wonderful to have you around again at Best Western International Drive - Orlando for another five-star worthy experience!

"Excelent service"

4
User 23/10/2019

The service was excelent the only thing that doesn't work so well was the room air conditioner. Darío the houseman give us really nice attention. He was friendly and helpfull and he also speaks spanish really good which was great for us cause we are from argentina.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Julia, Thank you for choosing us during your travels and for your kind words for Darío. We can't wait to share your compliments, and we're happy to know he was a highlight of your stay. Please accept our apologies, however, for the issue with the A/C. During your next trip to Orlando, depend on Best Western International Drive - Orlando for an even better experience!

"Good Hotel in a Good location for a Good price"

5
User 21/10/2019

The hotel is in a very good localization near to International Dr, few meters from I360 park. Also they have free transportation to Univesal and Disney parks. People there are very receptive and helpfull. They explain everything about hotel and transportation and also avaiable to solve any issue that could occur. Breakfast is also included on the value and it is very enjoyable food. They also have some food avaiable to buy in the reception as well. Every day, the towell was replaced by clear ones and the room was organized as well. Check in and check out was very fast. We had a very good time on Best Western.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Luis, At Best Western International Drive - Orlando, it is our mission to deliver a full-value experience for every guest from check-in to check-out, so we can't thank you enough for the positive comments. It's terrific to hear that our well-kept accommodations, excellent service, and ideal location were just a few of the highlights of your stay. We can't wait to serve you again!

"Good Hotel For A Good Price"

4
KikiVillalobos, Hereford, Texas 17/10/2019

Really enjoyed this hotel and its super friendly staff! The breakfast was good and the property was fairly clean. We went to Orlando to visit Disneyland and this hotel was the perfect fit for us. If you are traveling to Disney with the shuttle system provided by this hotel be aware that the buses do pickups at 8:20am and again at 11:30am, The Bus will deliver you at Hollywood Studios and from there you can catch a Disney bus to whatever park you are visiting that day. My daughter really enjoyed the Mickey Mouse Waffles and my husband liked the pool at the hotel. I loved that it was so close to Icon park and there are many restaurants near walking distance from the hotel.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Kiki, Our team is glad you could join us for a delicious breakfast and that you found our facilities to be relaxing and conveniently located. Next time you're in the area, we hope you'll remember our excellent value and come see us again at Best Western International Drive - Orlando.

"Good location"

3
krentel neto f, Fortaleza, CE 17/10/2019

Good location, with breakfast. Clean and confortable room. Service is good, but there is not a bellboy and the cart that carries de bags is old and broken. Some rooms are far from the elevator. The rates are not so expansive.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Krentel, Thank you for sharing your feedback. It is great to see our lovely staff and comfortable accommodations were just a few highlights of your visit. There is always room for improvement and we will take a look at the cart. We look forward to providing you with another convenient stay and we wish you the best.

"One night stand"

5
618blood, Douglasville, Georgia 17/10/2019

Walked in off the street. Check in staff treated me like I was a favorite customer. The room was very clean. The towels and linen appeared to be very new. The breakfast was par for the course in the Orlando I-Drive area. I used the computers and the internet speed was very good.

"Clean and comfortable but with noisy neighbours"

3
BrightonLocal, Brighton 16/10/2019

Overall the rooms are comfortable, but a little tired now and in need of a refresh to bring them up with other rooms in this chain of hotels. The lighting in this one is particularly dingy. Luke warm showers at 07:30 each day, as it seems the heating system can't cope with the volume of guests (and we're travelling off-season). Ample parking at this hotel and it is in walking distance of some great chain restaurants and bars. Staff are friendly and knowledgeable on the local area. But... sadly it's not a place I'd book again; for reasons completely outside the hotels control - but had I known before hand; I'd have looked elsewhere: Mango's Tropical Cafe next door: Loud music blaring out with inane drivel from the “DJ” shouting over his music on a microphone until the small hours of the morning. Poor sleep as a result. See “Cafe” on the map... it's a Nightclub!! Beware if travelling for rest or with light sleeping family.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We sincerely appreciate you choosing us during your time in Orlando and thank you for your review. It's a delight to learn our team was a highlight of your visit, and we'll be sure to pass along your kind words. Our staff will also be happy to know our location and parking were a few conveniences you enjoyed. However, we regret external noise detracted from your visit. We're looking at ways to reduce any disturbance, and our team is always happy to relocate to accommodations in a quieter area when available. Again, thank you for choosing us, and we wish you safe and happy travels along your way.

"Good location, average service"

3
User 13/10/2019

The location is awesome, many stores and places to visit on foot. The service room and breakfast is average. The same few options are served day by day: eggs and sausage. I stay for 10 days and in only 3 of them was served bacon, for example. And was difficult to find a table because there is too many guests and few tables available. The room service just change the towels and make the bed, but they do it very soon in day, right after breakfast, for example. They could delay the service for the afternoon, so all guests will be out of hotel in parks or shopping. It wasn't a bad experience and I don't have strong complains about the hotel. It's just average.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We appreciate you taking the time to share your thoughts. While you had a pleasant overall stay, we do appreciate you highlighting a few areas to improve as well. It sounds like you enjoyed our location! With so much to take advantage of nearby, we just work to make sure you are completely refreshed during your adventure. We'll notify our team of your insights. When your travels bring you back to Orlando, visit us again!

"Superb Value in a Spotless Hotel and Outstanding Location"

5
RoryBigblackdog, Trapani, Italy 10/10/2019

We were looking for a hotel for a 2 night stay whilst we visited Disney Hollywood. After some research we chose this Best Western because of good reviews and it's favourable location on International Drive. From check in to check out we really loved our stay. Spotlessly clean rooms, one of the most comfortable beds we have ever slept in, a great breakfast and staff who were unfailingly polite, friendly and helpful. Perfect location for the parks with a complimentary shuttle service and also for local shops and dining. Thanks to the staff team for a very welcome and enjoyable stay. Highly recommended.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Rory, Our friendly team endeavors to deliver a top-of-the-line experience, so we're delighted to hear you enjoyed our timely shuttle service as well as our convenient location. We're ecstatic that you had such an enjoyable stay and look forward to delivering more of our outstanding service the next time you stop in for a visit at Best Western International Drive - Orlando.

"Clean and no issues"

5
Trail50566637015, Bristol, Connecticut 09/10/2019

We booked here as an emergancy booking as Quality Inn about 2 hotels over canceles our reservation. It was 11pm and we had kids woth us amd no room. Best western was there to save the night, no regrets! Rooms were clean, rate was a little higher than places near by but the shuttle service helped balance out that cost. Breakfast was always good amd clean. Staff was very friendly.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
At Best Western International Drive - Orlando, it is our mission to treat every guest like family, so we were honored to accommodate you in your time of dire need. We're pleased that you appreciated our well-kept accommodations, excellent service, and superb amenities. Our team would love to deliver another full-value experience should you and your family revisit Orlando!

"Ms"

5
User 01/10/2019

Very friendly staff. And very sweet and creative cleaningstaff.. Nice rooms and good large beds. With microwave and refridgerator. Free shuttlebusses to Disney World. Breakfast has a good variety - waffles, toast, cereal, yoghurt and frugt.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Heidi, Thank you for taking the time to share your review with us. Providing comfortable accommodations is what we always strive to deliver to our valued guests here at Best Western International Drive - Orlando. Learning about our staff leaving a positive impression on you as well as our delectable breakfast selections brightens our day. We would love nothing more than to see you again the next time you're in the area. Come back soon!

"Vicki"

5
Vicki C, London 30/09/2019

Easy quick check in . Room has everything you need . Nice comfortable bed . TV has numerous stations if you want to stay in. Great location international Drive within distance of numerous attractions . Shuttle bus included to take you to Disney destinations . Lots of choices at breakfast . Week isn't enough to do everything planned . Washing facilities . Nice pool . Friendly staff .

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Vicki, It was such a pleasure to host you here at Best Western International Drive - Orlando, and thank you for your excellent rating! We are thrilled to hear that our swift check-in process, carefully appointed accommodations, excellent facilities, and varied delectable breakfast items provided the five-star worthy experience you deserved. It sounds like you had a fantastic tour of the town and the nearby attractions. We are glad that our ideal location suits you. Additionally, we are happy to know you were impressed with the superb hospitality of our dependable staff. We take pride in being part of your fantastic time in town. We can't wait for another exciting time with you!

"Disneyworld"

4
FredaB187, Mildura, Australia 27/09/2019

Stayed in Orlando as we wanted to visit the Kennedy Space Center. Orlando was the closest we could get accomodation. Our hotel was fine. Clean, comfortable, nice pool. We were close to good food outlets and the theme park world was on our doorstep.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Freda, Thank you for staying with us at Best Western International Drive - Orlando. Our team is delighted that our location was not only convenient for your trip to Kennedy Space Center, but also that there were many food outlets and theme parks available to you as well. We're glad that you enjoyed our comfortable accommodations and relaxing pool and ask that you share your visit on TripAdvisor as well. We look forward to your next visit!

"Excellent!"

5
ravennepantoja, Sanford, North Carolina 23/09/2019

My husband and I changed our booking in Melbourne to be able to stay here. The staff was accommodating, gave us local recommendations for food and nightlife and repeatedly wished my husband and I a happy anniversary! We love BW! We stayed at one in Cary the night of our wedding and had a similar experience! They are CONSISTENT and that is what makes us come back again, and again! Will definitely stay again when we come back to Orlando!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Raven, Thank you for taking the time to write us your feedback. Here at Best Western International Drive - Orlando, providing an exceptional experience is what we always strive for. It brings us much pride to have been able to deliver that. Our professional and friendly staff will be delighted to hear about your kind words. We'd love to welcome you back when you're here again in Orlando.

"Anniversary weekend "

5
margaretcs1, Miami, Florida 22/09/2019

We were greeted by the friendliest person Mounya that helped us with early check-In and late check-out. Our room was decorated for our 28th wedding anniversary which was an added plus. Thank you for making our getaway extra special. International is a busy street you can hear the traffic, however everything is within walking distance

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Margaret, Thank you for choosing to stay with us for your anniversary weekend. It is great to see you found our staff to be friendly and helpful and enjoyed our convenient location. We trust you found your accommodations to be clean and comfortable. Please come back and see us again soon!

"Decent place."

4
User 21/09/2019

I work in Orlando during the week. Monday through Friday. I stay in hotels during this time. This Best Western was pretty decent. Good breakfast and professional staff. I recommend staying here whether for a night or a week.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Tim, Thank you for taking the time to share your feedback after your recent stay at the Best Western International Drive - Orlando! It is our goal to ensure each guest enjoys a comfortable and relaxing visit, and we're happy to hear that your overall experience met your needs. We're so glad breakfast hit the spot and that our team provided friendly service throughout your stay. Please come see us again next time your travels bring you to the area!

"Very good location with friendly staff"

4
User 21/09/2019

the rooms are very good and breakfast it´s fantastic (INI, andry mar and eve are the best of the staff).........my daughter and i enjoy are stay in this hotel for second time in two years....i hope come back soon.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Robinson, Thank you for sharing your experience with us here at Best Western International Drive - Orlando. We feel delighted that we were able to deliver comfortable accommodations upon your stay. Knowing that our convenient location and delectable breakfast became the highlights of your stay brightened our day. During your next adventure to the area, depend on us again for another exceptional stay!

"Fantastic"

4
User 21/09/2019

Service very good and a wonderful breakfast. All the staff very kind specially the girls of the breakfast team and Housman Dario that did a very good job in our room every day we stayed there. Thank you everybody.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Here at Best Western International Drive - Orlando, we always strive to deliver top-notch guest service and comfortable accommodations, and it's rewarding to know that we succeeded at it during your stay. Our entire team will be proud to have earned your positive feedback, and we would love nothing more than to see you again the next time you're in Orlando, FL. Until next time!

"Excellent stay"

5
User 19/09/2019

Nice hotel right in the middle of International drive location is great, with bars , resturants, fast food etc all within walking distance from hotel. Rooms are clean fresh bedding and towels where provided through out our stay, staff are really helpful the only complaint we did encounter was we never had any hot water for our stay, but staff offered to move us to another room. Hotel has free parking with plenty of spaces availble, there is a shuttle too and from the parks for those who needed the service, we would stay here again as hotel has everything you need for a comfortable holiday.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Between our convenient location and exceptional shuttle service, it sounds like you loved everything about your visit with us! We're proud that our team was able to relocate you when you encountered an issue with the hot water. We're glad you could enjoy the wealth of restaurants and bars in the area as well. For another memorable experience, we hope you choose to stay with us at Best Western International Drive - Orlando again!

"Vacation"

5
255franklinm, Paradera, Aruba 19/09/2019

We enjoy our stay everytime, because it's clean, peacefull and the location is perfect. The staff is friendly and very helpful, specially Mr. Jose and Mrs. Mounya. Well everybody is so cordial. Next time we will choose you again. We highly recommend all travellers this hotel. The best on the International Drive!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Franklin, We love reading compliments from patrons like you! Thank you for highlighting our superior service and convenient location. Jose and Mounya will be thrilled to receive your encouraging comments. Should your travels bring you back this way, you can depend on us at Best Western International Drive - Orlando for another phenomenal stay!

"Good place to stay in Orlando"

4
User 09/09/2019

Clean / Nice stuff / close to interested places. no problem with parking place. Close to attractions like Universal Studios or other parks.Area around the hotel also very nice. Very close to Premium outlets.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Szymon, It was a pleasure hosting you while you were in the area. We're glad our location worked well for your plans and that our attention to cleanliness and service impressed you. If your adventures bring you back to the area, we'd be happy to have you stay with us again.

"Great value"

5
katrinaU114HB, Leicester, United Kingdom 08/09/2019

Best westerns in general are great value, this one in particular were great when we were delayed. They knew we would arrive albeit late and couldn't do enough for us. So thank you after a horrendous flight over you were there with smiling faces looking after us .

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Katrina, Your review brings joy to us. We were happy to greet you after your flight troubles. We understand that traveling can be stressful at times, so it is our goal to provide the most relaxing stay for our guests. We'd love to have the opportunity to greet you with smiles again in the near future.

"Good stay"

5
Laura P, Savigliano, Italy 07/09/2019

We had a very good stay in BW hotel in Orlando. Closed to International Dr ....a very pleasant Place to spend our time in the night. Very cleaned and staff very kind. A very good stay ....see you next time to Orlando .....

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Laura, With so many hotels to choose from, we are delighted you made Best Western International Drive - Orlando part of your recent adventure. Our staff will be pleased to be commended on their phenomenal job. During your next visit, we look forward to providing you with another exceptional experience.

"Great place to evacuate from Hurricane Dorian"

5
User 04/09/2019

I live near the ocean and needed to evacuate from Hurricane Dorian and lucky got a room at Best Western in Orlando. I got there early and they offer me a room on the top floor with a upgrade to a king size bed. The room was well laidout nicely with a refrigerator and microwave to cook my food during The hurricane. The staff was friendly and the free morning breakfast was top notch.Overall I believe Best Western is my choice when I go travelling.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
It was great hearing from you! Your comments brightened our day. We are so happy to hear that in times like such you found comfort in our facility with our carefully appointed and well-kept accommodations and the hospitality of our friendly staff. It is delightful to know that our thoughtfully curated breakfast impressed you as well. On behalf of our entire team, thank you for choosing Best Western International Drive - Orlando and for your exceptional review. We are looking forward to your next stay but hopefully not for the same reason anymore so you could enjoy your stay with us more!

"Clean, safe and great location"

5
User 04/09/2019

Office staff was very polite and helpful, housekeeping staff was also great and friendly, the location was perfect, very clean room. safe area and walking distance to main attractions, stores, food, etc..

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We love knowing that our guests are happy and truly appreciate your encouraging feedback! It pleases us to see that you enjoyed our friendly service, clean rooms, and perfect location. Also, we're happy to hear that you felt safe walking to the nearby attractions. Thank you for spending some time with us and please visit us again soon here at Best Western International Drive - Orlando.

"Boring, waiting out Hurricane Dorian."

4
David D, New Hartford, New York, United States 04/09/2019

Good location with ample parking, numerous restaurants. Trolley stop at the front. Excellent free breakfast. Room(s) could use some updating, but clean and comfortable. Only 1 of the 2 elevators in service, but didn't cause any delays that I was aware of.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear David, It was a pleasure providing you comfort and convenience in the midst of the hurricane. We're glad that you appreciated our delicious breakfast and ideal location. Your suggestion regarding updates will be noted as we love raising the bar for our guest satisfaction higher. Thank you for spending time with us at Best Western International Drive - Orlando and we can't wait to host you again!

"Excellent!"

5
User 04/09/2019

A great place to stay with free parking versus the other hotels surrounding it $18 per day to self park your car! We drove around looking for hotels and was going to select a high-end Hotel however the valet and the self-parking was just way too expensive given that a mini business trip is already expensive we didn't want to pay for the parking per day.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Robert, It's a pleasure to hear that you had a superb experience at Best Western International Drive - Orlando. We're glad that our free parking was the highlight of your stay. We look forward to hosting you again should your business trips or any vacations bring you back this way.

"Very Decent"

5
User 31/08/2019

We as a family had the best experience staying at Best Western International Drive. The hotel was very clean & comfortable, all of the staff was helpful and very friendly, Mounya at the front desk was a very sweet lady and made us feel at home. The complementary breakfast was always fresh and delicious, the workers in the kitchen will greet you with a smile. The shuttle was very convenient to several attractions. My family will definitely be staying here next time we visit Orlando. Bashar Boutany

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Bashar, Our team strives to demonstrate excellent customer service and quality accommodations at all times, and we are pleased to know that we achieved this during your recent family vacation. From our well-maintained property, dependable & friendly team especially Mounya, to our sumptuous breakfast served by our warmest staff and reliable shuttle service, we are delighted to be part of your wonderful time in Orlando, Florida! We are thrilled to know of your plans to revisit as we consider repeat guests as our highest compliment. We wish you safe travels and until next time!

"Mr.Leon G"

5
User 29/08/2019

Stayed at Best Western on international Drive during the period 10th to 19th June, 2019.The hotel was nice and everything was at our disposal. The breakfast every morning was excellent and a wide variety was available. The staff especially Elizabeth and Marelis were very helpful to our needs. Great staff.

"Great location, lovely stay"

4
lilaollie, Paris, France 29/08/2019

My boyfriend and I stayed here 3 nights whilst visiting Orlando, the staff were great. We had no problems with the room at all, it was perfectly clean with a fridge, microwave and television. The breakfast was a typical hotel breakfast, filled us up in the morning before going out. We also needed to ask for a late check out and this posed no problems at all for the staff ! We were able to check out at 1pm instead of 11am. We didn't have the chance to use the pool but it looked amazing. 10 minute drive from Universal Studios. There's only one shuttle bus per day in each direction which was a shame so we weren't able to make use of this as it didn't fit with our plans. We took an Uber each way (about 7$ each way). We rented a car to go to Space Kennedy Centre which was about an hour away so it was a well situated hotel. International Drive is the best place to stay as there is everything from golf to souvenir shops to great restaurants. The Best Western is situated perfectly. Thank you to the staff for a very welcoming stay !

"Intrusive and Poor Condition "

2
16foodief, Florida 29/08/2019

The rooms are old and need updating. The lighting is very poor. Ceilings have been poorly repaired. Noisy hallways. Housekeeping opened our door without knocking mid day, while we were resting. Then woke us up st 9am knocking on our door. Housekeeping Staff did not speak English. Very few American guests. The only saving grace was the Front desk staff, which was very good.

"Amazing stay"

4
User 27/08/2019

This hotel is so amazing for service, for the people that working inside. In my work's experience I meet new people and I stay with them and we speak English. About the hotel, is very confortable with a pool and room is very clear. The staff is friendly, they make you feel come if a house of yours and every morning greet you. Anyway, I think that are the most beautiful hotel where I stayed.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Federico, Knowing we could provide you with a home away from home is an incredible compliment, and we thank you for sharing your compliments with us. Ours is a hotel where friendly smiles and attentive service are standard for every visit. It was a pleasure to exceed your expectations and we hope to welcome you back again soon.

"Our Summer Stay 2019"

5
User 22/08/2019

Mounya was the lady at the front desk and she was very friendly. She understood how tired my family were from the trip and did her best to make our reservation accessible as soon as possible. She welcomed our request to give us the second floor room. We enjoy the free breakfast and the ladies at the dining area are working hard to make sure we are fully supplied. Andrymar is one the staff who is so friendly and kind enough to give me a cream cheese for my bagel. We are simple family but overall the hotel treated us special. Thank you Best Western and God Bless all Staff.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Akoni, It was a pleasure having you and your family stay with us on your summer trip. We are especially delighted to hear your wonderful feedback of our dedicated staff. It is wonderful to hear that they made you feel special! We want all our guests to know that their comfort is our top priority. Please come back and see us soon!

"Excellent stay"

5
Brad B, Chattanooga, Tennessee 21/08/2019

Staff is amazing, nice rooms very comfortable, great location, lots to do within walking distance if you are wanting a relaxed day not hitting the big parks. But close enough to quickly get to big parks in no time

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Brad, It's a privilege to have earned your outstanding rating of Best Western International Drive - Orlando! Our team was proud to provide you with excellent service and comfortable accommodations. We're also glad our location was convenient for visiting the theme parks or quietly exploring our surrounding area on foot. Many thanks for your kind compliments and we hope to see you again soon!

"Updated hotel good location"

5
V4kids, Land O Lakes, Florida 21/08/2019

Room was clean and everything has been updated. There is a big pool. Breakfast was a good variety. The parking is limited but we were able to find a spot. There is construction on road adjacent to property

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We're glad you could join us for a delicious breakfast, and that you found our facilities to be as beautiful and well maintained as we strive to keep them. Our team is also happy to hear that our pool was relaxing and that your room was to our expectations. We're thrilled you enjoyed your time with us, and can't wait to see you again the next time you visit Orlando.

"Western best"

4
User 20/08/2019

The hotel is a safe place to stay, and the staffs are very accommodating. My only complaint: the mattress in my room exceeds its life expectancy. Back pain because of it. 2. I didn't do my homework: the second floor has excersise equipments, I was told upon checking out.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our main priority is to offer a very well-maintained and comfortable atmosphere. So, we are delighted that we hit the mark as you felt secure and our dependable staff impressed you with their level of hospitality. Know that we will keep your insights in mind regarding our mattress for the comfort of future guests. Best Western International Drive - Orlando is grateful to be your host and your review. We'd love to have you back to exceed your recent experience and for you to enjoy our other amenities — happy and safe travels.

"Cozy"

4
User 19/08/2019

Lovely surroundings for tourists. Plenty of dinning options and sightseeing options are available around the place. Do recommend. Friendly and very welcoming front desk staff. Will definitely visit again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ziniya, Thank you for the review. We are happy that you chose to stay with us and that the location of our hotel was to your liking. It is pleasing to hear that you would recommend our hotel. We are also grateful that our staff delivered a great experience. We look forward to seeing you again the next time you are in Orlando. Take care.

"Disney trip"

4
User 15/08/2019

Great value for location. Nice pool area and complimentary breakfast was pretty good! Room was clean, bed and pillows were comfortable. Stayed at this location a few times and would definitely stay here again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We can't thank you enough for commending our comfy accommodations, along with our satisfactory amenities all at a great value. Should you revisit Orlando, we'd be eager to host you again at Best Western International Drive - Orlando!

"Great room and price"

4
cpurno867381, Miami Beach, Florida 13/08/2019

It was great. The room was clean, the breakfast were great, helpful staff, great facilities (even though i didn't try the gym). I was just uncomfortable with the unfriendly front desk staff that i mi met 2 days a row. And shess the one having night shift. At first day I thought she's having a bad day or just in a bad mood, but after the 2nd day I realized that she's just unfriendly which is not good as a front desk staff. But the other staffs were amazing and helpful. I love the mickey-shaped-waffle as my breakfast.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Best Western International Drive - Orlando strives to provide a full-value stay with quality accommodations and excellent service. We are glad to hear that we hit the mark with our clean and comfortable accommodations. Additionally, we are happy that our hearty breakfast and extra amenities were on par with your expectations, not to mention our mickey-shaped-waffle as your breakfast. Although one of our staff failed to meet your expectations, we are delighted to hear that the rest of our team was able to deliver the top-notch service we strive for. We may have almost missed hitting the mark on excellent service, yet overall it seems you had a fantastic time with us. On behalf of our team, thank you for the positive rating. We wish to serve you again in the future and provide another first-class stay you deserve and expect. Come back soon!

"BETTER THAN EXPECTED"

5
User 13/08/2019

WE HAD GREAT DAYS AT BEST WESTERN. The breakfast was very good, the rooms were excelent, always cleaned, towels and sheets changed everyday. I was very well attended by the recepcionist Mounya. The parking lot was always available.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Andre, It was a pleasure having you stay with us. Best Western International Drive - Orlando is deeply thankful for your five-star review. Our team is delighted to learn that our high standard hospitality, precisely that of Mounya, is one of the highlights of your visit. For sure, Mounya and the rest of the team will be motivated to continually provide the same level of service or even more to every guest. Furthermore, we are thrilled to hear that our wide variety of breakfast, cozy rooms, and other amenities were other positives of your experience. It seems we have delivered the Best Western quality experience you expected and we couldn't be more pleased. The next time you are in Orlando, Florida, we hope that you will still choose to stay with us. We are looking forward to your next visit and delivering another refreshing stay.

"Mr."

4
User 09/08/2019

Convenient location, free shuttle service to Disney. Good complimentary hot breakfast. Only one free shuttle to Universal Studios which I did not use because the shuttle was only offered at one time something like 8 am.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Claude, Many travelers enjoy our convenient location, and we're glad that this was the case for you. We're happy to learn you had the chance to savor our hot breakfast during your stay. Your comments about our shuttle services will be kept close to heart as we continue to develop improvements for the future. The next time you're visiting the Orlando area, trust in us to provide you with another comfortable stay.

"Wonderful staff!"

5
User 09/08/2019

Wonderful stay. The staff were friendly, helpful and easy to engage. Mounya was extremely pleasant at check out. The breakfast bar experience was very surprising, a wide selection to choose from. I'll definitely be returning to this location.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Roberta, From our friendly staff to our delightful breakfast selection, we're delighted to read that we could exceed your expectations. Thank you for sharing your compliments with us. It was a pleasure to have you with us, and we look forward to being your hotel of choice when your travels return you to sunny Orlando.

"Staff went above and beyond. Great Location"

5
User 07/08/2019

We found this hotel to exceed our expectations. Rooms were clean and well stocked. Staff were superbly friendly and it was so close to a number of places to eat and drink, also easily accessible to DisneyWorld.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Marti, It was our pleasure to provide you with a clean, welcoming place to stay in the area. We're glad our location was ideal for your visit and that your overall stay was comfortable. Thank you for the wonderful review. It would be an honor to host you again at Best Western International Drive - Orlando!

"Loved it"

5
divonnelavan, Valdosta, Georgia 06/08/2019

We were down in Orlando for a Martial Arts Tournament. The hotel is right snake dab in the middle of what's happen. Icon Park was right across the street. Plenary of restaurants and tons of tourists. Loved the breakfast, the staff, the atmosphere, and the price

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
On behalf of our team, thank you for joining us at Best Western International Drive - Orlando! We're thrilled to learn our prime location was perfect for your time at the Martial Arts Tournament and for visiting other local attractions. It's also great to hear that our friendly staff, tasty breakfast, and refreshing atmosphere helped deliver the full-value experience you deserved. Should your travels bring you back to the area, we would be delighted to host you again!

"Hotel experience."

4
User 02/08/2019

Our experience was great. The room was clean and met our expectations.. Also, the location was convenient to our destination. Nice surroundings and restaurants. Overall, we will stay again at Best Western when we go back to Orlando.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Jocelyn, It was a pleasure hosting you while you were in town. We're thrilled our clean, cozy rooms were just what you were looking for and that our location worked well for your trip. Thank you for your kind words. We look forward to seeing you again soon.

"Review"

3
User 02/08/2019

Indeed the location of the hotel very good, however its too noisy and might be cannot sleep as me since most of the rooms on the main street. You can imagine when your room on the busiest street on Orlando.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Hani, Thank you for notifying us of your recent experience with us. It is good to know that our location was convenient for your travel needs. But it saddens us that we failed to provide you an enjoyable stay while you were at the property. Please accept our apologies for the unwanted noise which caused disturbance to your relaxation. We appreciate you bringing your concerns to our attention so we can address them ASAP. Your feedback is valuable in ensuring the comfort and safety of guests. Improving does not stop here, and we hope that you will give us another chance to change your perceptions in the future. Stay safe.

"Okay stay housekeeping need to do better"

4
User 01/08/2019

I enjoyed the stay.GOOD breakfast the issue i just didn't like how the housekeeping don't change my sheets it was dirty and they reuse it to fix my bed like I was not gonna know.i should of take a picture didn't think about it

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Jackie, Providing a great experience is what we strive for and we are happy we could deliver that to you. Our housekeeping team normally never misses a beat and we are sorry for the mistake on our part. Nonetheless, we hope our delicious breakfast gave you the energy you needed to tackle the magical city of Orlando, and we cannot wait to have you back on your next visit!

"Great location"

5
A2052BIjon, Saint Paul, Minnesota 31/07/2019

This hotel is located close to universal studios, without the high room rate or a resort fee or a parking fee. Plenty of sights to see within walking distance. Easy access to the freeway and plenty of restaurants nearby.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
First of all, we hope you enjoyed your visit to Universal Studios as well as the rest of your vacation. We are so glad you chose to stay at the Best Western International Drive-Orlando. We are delighted you found everything you needed here and we hope that you come back to see us again soon.

"Excellent location Family hotel to travel Universal - Disney Parks"

4
alejandroolivare2019, Santiago, Chile 31/07/2019

It has all necessary (minimarkets,gift shops, restaurants, near Universal Disney parks) The breakfast its ok! and the personal of the hotel is really kind. Also have washers to wash your clothes, gym and pool

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Alejandro, A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. It's also wonderful to hear our location was convenient for all of your travels. We can't wait to host you again the next time you visit Orlando.

"Comfortable"

5
User 30/07/2019

This is the best hotel in Orlando, the location is the best, the cleanliness, comfort, breakfast, the staff is so polite and helpful, everything is excellent. This was my second visit and I will go back again next time.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
How wonderful to hear that you consider Best Western International Drive - Orlando the best place to stay in the area! Thank you for your compliments on our amazing breakfast and attention to cleanliness and service. We look forward to hosting you again the next time you're in town.

"Excellent stay"

5
stankmuzik, Philadelphia, Pennsylvania 30/07/2019

Complimentary breakfast is outstanding , great staff , everyone is attentive and everything is there for the convenience ,very clean, rooms Have everything you need definitely would stay here again ,.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Stan, At Best Western International Drive - Orlando our goal is to impress all our guests so it's gratifying to know we succeeded with you! We're thrilled our tasty breakfast menu was to your liking and that our clean, comfortable rooms were exactly what you were looking for. Thank you for the lovely review! Please come see us again soon.

"Very clean, great location."

4
User 25/07/2019

Room was clean. Location is great. Lots of restaurants, most at walking distance, and activities for kids. Only about 5-10min from Universal Studios. Breakfast was good and hot. Decent size room, was never overcrowded. Will stay there again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Corina, Thank you for choosing Best Western International Drive - Orlando! It sounds like you had the comfortable, convenient, and refreshing stay that you deserved here with us. Our team takes pride in helping you feel right at home in our lovely area. Having you back for another stay would be a tremendous compliment! Visit us again soon.

"Good Hotel"

4
RenzoDisi, Santiago Metropolitan Region, Chile 23/07/2019

Good location and fair price. Hard to parking at nights. Breakfast was ok. Clean rooms and friendly staff. Is a very good choice for stay in Orlando specially if you just need a nice place to sleep after a long day in parks with your family

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Renzo, Many thanks for reviewing your time with us! It is fantastic that you appreciated our clean, affordable accommodations and central location here in Orlando, and we hope you took full advantage. As you noted, our cozy rooms always make for the ideal place to relax after a day of fun at the parks! Do think of us whenever you're traveling this way; we'd love to serve you again!

"Summer Vacation 2"

4
Jdfamily8, Massachusetts 23/07/2019

Excellent location, the price is regular but the only thing I did not like was the breakfast area that was very small or the number of people staying there. The wait for the toasters was super long...

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing us here at Best Western International Drive - Orlando for your memorable getaway! Our location is phenomenal for any traveler looking to get the most fun out of their trip, and we are happy to know you found it excellent. Summer is our peak season, and we apologize for the wait time you encountered. However, we hope you found your breakfast to be tasteful nonetheless and should your travels bring you back to the city, we hope you choose us again. All the best!

"very good hotel"

5
Lissi H, Gording, Denmark 23/07/2019

we had such a good stay. the hotel is nice. the stadig all of them are so nice and helpful. the service was so good. the people who do roomservice are so good at there job and work so hard to insure we as first always come back to a nice room. i will defentlive come back

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Lissi, It means a lot to receive your praise as we aim to provide the best hospitality in the city! We are happy that you enjoyed your time with us, and with so many hotels to choose from in Orlando, it warms our hearts that you chose to stay with us for your trip. Have a journey home, and we cannot wait to see you again on your next getaway!

"Last minute stay"

3
User 07/07/2019

To begin with check in was ok the lady at front desk talked fast but was nice hotel booked through a third party website so I had to paid hotel fee of 20$ Parking was free Next, the room was average the walls are thin .Breakfast area is small but food was normal also .Lastly, checkout was easy

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Buckrich, Thank you for sharing your comments on your recent visit. We are happy to have been able to provide you with a place to stay at the last minute. We are always looking for things to improve, and we will take your comments into consideration. We wish you well, and we would love to be able to host you again in the future and show you an even better experience.

"Great Service"

5
User 06/07/2019

We just recently stayed here. Elizabeth, Andry, and Marelis provided us a great experience by giving us the best service. They were very respectful and kind. The breakfast that was provided was very delicious.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Yesenia, Thank you for posting a review about your recent stay with us here at Best Western International Drive - Orlando! We're happy to hear that you enjoyed our delicious breakfast and friendly, helpful service. Nothing is more important to us than ensuring that our guests are well cared for. We wish you safe travels ahead and would be delighted to welcome you back soon.

"Convenient location"

4
Resort55327351645, Toronto, Canada 30/06/2019

Close to some of our favourite restaurants (I.e. B.J.'s Brewhouse was across the street) and activities. Easy access to major roads leading to both Disney World, Universal Studios and Sea World making it a central location for accessing all theme parks. Beds were very comfortable

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We were happy to provide you with a convenient, comfortable place to stay in the area. Thank you for sharing how much you enjoyed your visit! It would be an honor to host you again the next time you're in town.

"Great Breakfast and small issue resolved very professionally by Claudia Ojeda"

5
RichS65, Birmingham, United Kingdom 30/06/2019

Room 435 was clean and very well priced - could do with new carpets and found out whilst we were there that this is on agenda for July/August 2019 - which was good to hear. Breakfast was very good and hot choice rotated daily to please a wide choice of people - kept well stocked and tables continually cleaned and this wasnt easy since at time , very busy. We had a coule of small issues with housekeeping and whilst the attentiveness of reception staff could of been slightly warmer, as soon as Claudia Odeja , Front of House Manager found out our issues , she couldn't of been anymore helpful in ensuring all matters resolved. She was incredibly professional and always wanted to put the client first / welcomed feedback whilst we were still in the hotel rather than afterwards / took ownership and mentioned how our comments will be taken on board. Claudia will clearly be a Hotel General Manager soon as rare to see this level of pro-active customer service.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Rich, We're delighted you enjoyed your stay at Best Western International Drive - Orlando! It's great to know that our clean, affordable accommodations and excellent breakfast impressed you. Our goal is to ensure all our guests have a positive experience, and Claudia will be proud you appreciated her prompt, professional assistance. Thank you for your kind words. It would be a pleasure to host you again at Best Western International Drive - Orlando!

"Great Orlando lodging"

5
CLEBERSEA, Sao Paulo, SP 25/06/2019

Great location, good facilities, exceptional breakfast and yet staff very well prepared and always willing to help. Special highlight for Ivy ( Reception ) Andrymar, Marelis and Minerga ( Responsible for breakfast )

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our convenient location close to central Florida's exciting theme parks is just one benefit of staying with us! It's a delight to know our dedicated staff could provide you with the essentials for an exceptional stay. Should your adventures bring you back to Orlando, know that we'd be thrilled to welcome you back through our doors!

"Excellent value for area."

5
Mildbill007, Tampa, Florida 20/06/2019

Clean, affordable and convenient location to all attractions. Safe, well lit area for walking to dinner and entertainment. Wide variety of things to see and do within minutes of hotel. Scheduled transportation to major attractions a plus.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our goal is to impress everyone who stays at Best Western International Drive - Orlando, so we're happy to hear we succeeded with you! It's great to know that our safe, convenient location was ideal for exploring the area and that you appreciated the included shuttle. The next time you're looking for a clean, affordable place to stay in the area, please come see us again.

"NOT ENOUGH ELEVATORS, TOILET PROBLEMS WITH FLUSHING, NO MAINTENANCE AT NIGHT, MY SISTER WAS TOLD GET A PLUNGER"

3
User 20/06/2019

Toilet flushing problems. Next door to club-loud music all night. Breakfast food was excellent-staff great. Coffee in the lobby served cold after certain hour. Bed comfortable & clean. Staff friendly. Ground clean. Restaurants in walking distance Elizabeth Marelis in breakfast area is great and really nice

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Delores, Your constructive feedback on our accommodations is much appreciated. We want to sincerely apologize for the maintenance issues and unexpected noise level you encountered during your stay. Rest assured, our team will investigate your concerns as soon as possible. It's a delight, however, to know that our friendly breakfast staff and cozy beds could be highlights of your visit. Please trust in us the next time you're visiting Orlando, as we would relish the opportunity to provide you with an incredible stay from start to finish.

"It's a BestvWestern"

5
User 10/06/2019

Clean and quite room just like the rest of best western, close to restaurants, and bus stop free parking easy check in staff was great and help,will use them again went I go back,I was there on June 9 to the 10

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Joyce, We appreciate you reaching out to share your feedback after your recent stay at the Best Western International Drive - Orlando! Our goal is to provide each guest with a comfortable and relaxing visit, and we're happy to hear that your accommodations met your needs. We're so glad our location was convenient and that our team made sure you enjoyed friendly service throughout your stay. Please come see us again next time you are in the area!

"Universal Studios"

5
User 31/05/2019

This was a make-up trip. We had to cancel a trip scheduled for mid February and were supposed to stay at the Gateway Best Western, but it was full over Memorial Day weekend. This hotel only has a morning and evening shuttle to Universal Studios, but we found Uber to be a very inexpensive way to get to Universal. Rooms were clean and breakfast wasn't bad for free. There was an unbelievable number of restaurants close by on International Dr along with shopping and entertainment.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for reaching out to share your feedback after your recent stay at the Best Western International Drive - Orlando! It is our goal to ensure each guest enjoys a comfortable and relaxing visit, and we're happy to hear that your time with us met your needs. We're so glad our proximity to Universal Studios was ideal, and we hope you had a great time visiting the area. It would be wonderful to see you again next time!

"Amazing Hospitality "

5
LeonardoP707, Rio de Janeiro, RJ 28/05/2019

I'd like to say I had an amazing experience during my trip. The hotel is affordable and also the location is perfect! The hotel is clean and smells so good. The room was cozy and clean. Breakfast was good as well.The staff were friendly and polite. I'll come back in a future, for sure! Thank you so much and I hope you keep doing this good job , I'm sure you gonna get more customers satisfied like me and good reviews as well.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Leonardo, Thank you for sharing your kind words after your recent stay at the Best Western International Drive - Orlando! It is our goal to ensure each guest enjoys a welcoming and comfortable visit, and we're thrilled to hear that your overall experience met your needs. We're so glad your accommodations were comfortable and relaxing at a great value, and we're happy that our team provided friendly, helpful service throughout your time with us. Please come see us again next time you are in the area!

"Great place"

4
Voyage53400209201, Tampa, Florida 20/05/2019

The location is awesome. Staff was really nice and helpful. Clean rooms. Only bad thing is hotel parking spaces are use by non guests who go to Mangos Tropical Cafe. Had to wait til 2 am to get a parking spot.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for allowing us to serve you during your recent visit to the area. It pleases us to see that you appreciated our excellent location, friendly service, and clean rooms. We're sorry about the difficulty you encountered with parking and will be passing your comments along to the appropriate member of our team. We're grateful that we had the opportunity to serve you and would be delighted to welcome you back soon here at Best Western International Drive - Orlando.

"Our stay"

4
User 16/05/2019

They had nice rooms, there was nice people working there, the front desk and the ladies running breakfast. Breakfast was great. The location was awesome, close to everything. The only problem I had was they messed up the price and had to refund me the difference.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our team thanks you for the feedback and we are delighted you enjoyed our lovely staff and unbeatable location! We are sorry for the mistake on our part but are happy it could be quickly resolved so you could have an excellent rest of your stay. Should your travels bring you back to the area it would be a treat to host you again!

"AMAZING STAFF AS ALWAYS!!!"

5
MiaKitten, Miami, Florida 14/05/2019

Thank you so much for the staff amazing customer service! Especially Fernanda!!!! Fernanda you are the best and always have a caring and genuine attitude to help everyone! Housekeeping is really great! Also a big thank you to Mounya and Fernanda for taking good care of us every time I check in with friends or family. You all are the best and can't wait to be back in 2 weeks!!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Mia, Our amazing staff strives to ensure all our guests feel welcome and will be thrilled they were a highlight of your visit. Thank you for the wonderful review! We look forward to your next stay at Best Western International Drive - Orlando.

"Decent, but could be better"

3
User 07/05/2019

The service was great but the hotel was not worth the $75 a night I paid for it. The carpet was a bit outdated, was a little noisy, and the water pressure was low. Other than that, I enjoyed my stay..

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to share your feedback after your recent stay with us. We strive to provide each guest with a comfortable and relaxing visit, and we're happy to hear that you enjoyed friendly service throughout your stay. We apologize that the value was not quite ideal for you and for the issues you encountered, and our team will use your comments as we work to continually improve. It would be wonderful to see you again soon so we can make sure you enjoy an even better stay.

"Good price and location but bad customer service"

5
Mena F, Cairo, Egypt 05/05/2019

Good place with a good location, the hotel is little bit smell strange, and they are not flexible staff in terms of understanding your problems they have a desk to book the parks with an OK rates they are very close to the new volcano park

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Mena, Thank you for your recent stay. Although it is terrific to hear that our location was a highlight of your visit, we regret any way in which our service did not meet your needs. Our typically excellent team should have been more responsive to your concerns and we apologize. We would love another chance to serve you with the affordable rates and convenience that you deserve. Make us your first stop here in Orlando!

"Look elsewhere!"

1
Sally P, Frenchville, Maine 02/05/2019

Hotel needs major updating. The tub didn't drain, the light fixtures all had rust on them, room was just dirty. There was black mold in bathroom, had 2 conditioners, no shampoo. It was very loud at night. Some good points: The lobby was nice & the breakfast was good, typical for Best Western. This was by far the worst Best Western we've stayed at. Very disappointing overall

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Sally, Thank you for your constructive review; we pay close attention to all feedback that we receive and are constantly seeking to improve. It pleases us to see that you appreciated our welcoming lobby and tasty breakfast. We're sorry that you didn't care for our decor and regret any issues you encountered regarding cleanliness. We'll be speaking with our team to ensure that all of our facilities are well-maintained for our valued guests. We wish you safe travels ahead and would be delighted to welcome you back soon.

"Excellent hotel with good location near the theme parks and airport"

5
User 01/05/2019

The room is clean. Hotel employees are very friendly and helpful. The location of the hotel is very convenient near the theme parks and free shuttles are provided to the theme parks. Excellent full breakfast and coffees are provided 24 hours in the lobby. The hotel is not far from the AIRPORT.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Your experience is one that we hope every guest of ours has! It sounds like you were able to take full advantage of our prime location and convenient shuttle. Should you need a clean, comfortable place to stay in the area again, our friendly team would absolutely love to have you back!

"All Out Cheer Competition trip"

5
Windyj1215, Pensacola 27/04/2019

We had a great stay. The staff was very friendly and we felt welcome as soon as we walked through the doors. Simon at the front desk was friendly and professional. He had the paperwork and keys ready with no wait. Mounya was just as friendly and professional when we checked out. The hotel is older but the rooms were nicely furnished with comfortable beds and welcoming amenities. Internet access was good. Breakfast in the morning was good. The staff maintained a good supply of the foods offered. There were hot items such as eggs, sausage, and pancakes as well as toast. There was a variety of sweet rolls and fruit along with yogurt. We enjoyed our stay and would definitely book here again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Windy, Our terrific staff strives to ensure all our guests have everything they need and will be proud you appreciated their exceptional service. We're glad our comfortable, well-appointed rooms had everything you needed and that our variety of breakfast options suited your tastes. It would be a pleasure to host you again should you be back in the area.

"5 day stay everything was great"

5
User 24/04/2019

Clean room pool always nice great ,free breakfast Courteous service Wake up calls had a grab and go breakfast waiting on the last day Affordable prices supposedly I earned a free night Feranda/Simon were amazing as well

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Calimon, Our goal is to impress everyone who stays at Best Western International Drive - Orlando, so we're thrilled to know we succeeded with you! It's wonderful to hear that our clean, comfortable rooms provided you with the ideal place to rest and that our excellent breakfast menu was to your liking. We're glad you felt welcome while you were here and that you had a chance to enjoy the pool. Please come see us again soon!

"Professional Staff and Overall Excellent Value"

5
User 18/04/2019

I had a very pleasant experience during my stay at Best Western. The staff were especially accommodating for my disabled sister; the rooms were clean, easy to access, and comfortable. The complementary breakfast was included in the cost of the rooms and was a nice touch.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Nick, Thank you for taking a moment to leave us such wonderful feedback. We are happy that you enjoyed the service and accommodations that were provided to you during your stay! We want all of our guests to feel at home here at Best Western International Drive - Orlando. Please come back and see us the next time you are in town. Safe travels!

"Very accommodating to our needs"

5
User 15/04/2019

We have a group of adult swimmers who were competing in a 4-day meet at the Rosen YMCA, a short walk from the hotel. From reservations to final check-out, there were no problems that I am aware of. Since we rented 24 rooms, that's pretty remarkable. Everyone on the staff was pleasant and helpful. Fernanda and Simon were particularly supportive in seeing that our group had everything we needed. We had requested an area to hold a short gathering each day and met the first day in the courtyard. When that didn't work acoustically, they opened up the breakfast room for us to use. They also started breakfast a half hour early so we could get something to eat before our meet. The hotel is in a very convenient location with an incredible number of restaurants within a very short walk. It is also a short walk to ICON 360 and other entertainment. It is a pretty standard Best Western that is clean and well-maintained and the staff makes it exceptional. We plan to stay there again next year.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Mooney, Thank you for choosing Best Western International Drive - Orlando! We were delighted to deliver an experience that met the needs of you and your group. We love seeing our guests succeed! Thank you for personally recognizing the service of some of our team members. Going above and beyond is what we do best. It is terrific to see that our location was perfect for you as well! We look forward to serving you again.

"Great value and very friendly staff"

5
Discover16616649494, Tampa, Florida 15/04/2019

This hotel is in a great location if you are visiting Universal or there on business. From the time I checked in to the time I left the staff were very friendly and very helpful. The room was great and the hotel is within walking distance of good restaurants or places to pick up souvenirs or the odd places to ride a random ride to just have fun.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for stopping in! It warms our hearts to hear that you had such a friendly and welcoming stay with us. As you highlighted, our fantastic location makes us a perfect choice for adventure! Thank you for your kind words. We look forward to having you back for another great stay at Best Western International Drive - Orlando!

"Business Trip"

5
User 13/04/2019

Great facilty with a friendly staff. Very close to many restaurants and amusements. Pool area was very nice and the free breakfast was amazing. Front clerk Mounya was very helpful and professional, she was quick to help out. Thank You Best Western

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing Best Western International Drive - Orlando for your recent visit to the area! It is such a pleasure to hear that you appreciated our friendly staff members, excellent location, and fun pool area, as well as our delicious breakfast options. Safe travels ahead on your business trip, and come back soon!

"Great Hotel-Loud Nightclub Next Door"

4
masterpopcorn, Greenville, North Carolina 13/04/2019

Great experience with this hotel and my fiance and I agreed that we would stay again. Staff was nice and helpful. Rooms were clean and updated. Included Disney shuttle, but it was mildly inconvenient because they only drop off and pick up at one park depending on the time. We spent a lot of time waiting for the shuttle. Only downside is that this hotel is located right next to a loud nightclub. It personally kept me up, but my fiance hardly noticed. The breakfast was really good. I went back for the pastries... which were probably store bought (not sure) but still super delicious. Close to a lot of restaurants and tourist stuff. Overall, good experience.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for posting a review about the great experience you had with your fiancé. It pleases us to see that you appreciated our friendly service, welcoming rooms, and delicious breakfast. We're sorry for any concerns you had regarding our shuttle schedule and regret the noise that you overheard. We're happy to hear that you enjoyed our convenient location near several delicious restaurants. We wish you nothing but the best and would be delighted to welcome you back soon here at Best Western International Drive - Orlando.

"Well located"

4
User 12/04/2019

Well located, close to restaurants, stores, attractions. Clean and confortable place. Staff was great. Free wifi and parking. Rooms are clean, confortable and good breackfast also. I spent only one night but it was very good.

"Switched/upgraded hotel. Best breakfast in area"

5
Cruiser41020164783, Cokato, Minnesota 08/04/2019

Breakfast selection great. Waffles, make own eggs - burrito, sandwich, bagel, with meat & cheese. Also, yogurt & toppings, cereal & fresh fruit Only con - night noise in area(solved by running bath fan) outdoor pool was great temp. Great location. With bus service. We will be back!!!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We're thrilled to hear that you consider our complimentary hot breakfast to be the best in the area! It's also great to know that our convenient location, refreshing pool, and bus service were a few highlights of your visit. Should your travels bring you back to the area, depend on us again here at Best Western International Drive - Orlando!

"On my way to the Auto Train"

4
barcroft2697, Falls Church, Virginia 05/04/2019

We've stayed at this hotel before prior to driving to the Auto Train the next day.. It has a convenient location, the physical plant is clean and well-maintained. Rooms are comfortable but suffer from low lighting. The included breakfast, as is the case in most of the hotels that feature included breakfasts, offers a nice variety, but I find the baked goods mediocre.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
It is always great to have the opportunity to welcome back familiar faces and friends. We are proud to know that we continue to deliver convenience and comfort. However, we will certainly look into your suggestions regarding lighting and the baked goods in our complimentary breakfast options. Thank you again for your helpful feedback, and we look forward to hosting you again the next time you are traveling on the Auto Train.

"Traveling"

5
User 03/04/2019

My stay was the best, the room was very clean, and the staff at my check in was the best. I was tired and thought that I made my reservation online, but i didn't. I had no reservation, but Jose help me out, he help me with my online reservation and made sure that i had a room. I was so tired, not sure what to do, his help was wonderful and I am thankful for his helpfulness.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Enrique, Our team is so excited to hear from you! We are thrilled that we made your getaway one to remember, and we thank you for noting what you loved from our fresh rooms to our dedicated staff members. We cannot wait to pass along your praise to Jose, and we hope you'll think of us whenever you're traveling to the Orlando area!

"Breakfast"

5
User 01/04/2019

The breakfast was amazing! Everything was FRESH, and well organized. The staff was super friendly and helpful. They spread good positive vibes. Andrymar, Marelis, & Elizabeth! I can thank them for making my day great!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
It puts a smile on our face to read your kind words! We are happy that you enjoyed our tasty breakfast that our chefs work so hard to prepare and that our staff was exceptional to you. We will be passing your praise along to Andrymar, Marelis, and Elizabeth and we hope we have the incredible privilege of accommodating you again in the future. On behalf of our team at Best Western International Drive - Orlando, we wish you happy and safe travels!

"Review"

5
User 31/03/2019

Very pleased to say that our stay here has been awesome. The ladies in the front desk thank you for the balloons and candy for the kid's, housekeeping, maintenance and most of all the ladies at the buffet Elizabeth,andry and Marelis. Thank you guys for making our stay here as comfortable as possible. Garcias

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Luis, It's delightful to see that your passion for top-notch customer service matches our own and that this was your experience at Best Western International Drive - Orlando. We work hard to ensure our guests are met with smiles in all areas of their stay and will be sure to share your kind words with Elizabeth, Andry, Marelis, and the team. It would be a pleasure to host you again.

"Great hotel"

5
User 28/03/2019

I had a wonderful stay at this hotel. Excellent service from all the staff. Everyone is nice and helpful. The price is more than reasonable for the services and accomodations provided. Complimentary breakfast, parking and 24/7 coffee are a big plus. Lots of dining and entertainment around. Great location! Will definitely be back.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Luisanna, It was an honor hosting you at Best Western International Drive - Orlando! We're so pleased our amazing staff impressed you with their commitment to service with a smile and that our convenient location and affordable rates were exactly what you were looking for. Thank you for sharing how much you appreciated our complimentary breakfast and 24/7 coffee. If your adventures bring you back to town, please come see us again.

"Awesome stay"

5
tman78, Toledo, Ohio 28/03/2019

Stayed here for 3 days. The breakfast was incredible, sausage, eggs, Mickey mouse waffles, cereal, juice, pastries, bacon, oatmeal,etc..... The staff is excellent, housekeeping does an amazing job. The pool was a nice touch, it's nice and clean. Right in the heart of international drive with a lot of restaurants and shopping. The I ride bus stop is right in front of the hotel. I am definitely going to be staying here again!! Special shout out to Jose who was the front desk guy! Thank you best western for a great stay

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for posting a review of your three-day stay with us! We're happy to hear that you had an awesome experience. It pleases us to see that you enjoyed our incredible breakfast, friendly service, diligent housekeeping team, and excellent location. From all of us here at Best Western International Drive - Orlando, we're grateful for your business and would be delighted to serve you again soon.

"Great location, wonderful staff"

5
Kayla W, North Miami, United States 25/03/2019

From the time we walked in to the moment we walked out, every single employee we encountered greeted us with a big smile. The hotel is in a great location and a very safe area. Our room attendant Nancy was a delight. She was friendly, helpful and did a great job cleaning our room. What a hard working woman! There is ample parking, 24/7 complimentary coffee in the lobby, complimentary breakfast and wifi. The hotel is very clean and beautifully decorated. Our room was a good size, the beds were comfortable and the bathroom was impecable. The pool area is organized and clean. I had a great experience and will definitely stay here again and recommend the hotel to all my friends and family. Big thanks to Adriana, the other young lady at check in (I forgot her name) and Monya. They were very helpful. The management of this hotel is doing a great job. Keep it up!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Kayla, Your experience is one that our team works hard to provide, and we're so grateful to hear you enjoyed a five-star stay with us. Our friendly team will be delighted to hear that their commitment to excellent service was a highlight of your stay. During your next trip to the city, depend on us again for our great amenities and comfortable accommodations!

"Great Service - especially breakfast crew"

5
ptsbello, Miami Beach, Florida 23/03/2019

The breakfast team - Marelis,Elizabeth, Minergi - are amazing! They welcome you to the breakfast room with big smiles, make sure that we have everything we need, keep the food/drinks well stocked, and the breakfast room very clean. They also were very helpful. My mom left her purse in the breakfast room, when we realized it we ran back and Marelis told us not to worry. She saw it and put it in the back room. She gave it back to us. Thank goodness for them! My mom's phone, cash, and credit cards were all in there. She was so nice & helpful. They are were great! The front desk crew is very nice too. the room was very clean and well stocked. Fresh clean towels! Clean room and bathroom. The location was perfect - close to many good restaurants & shops, close to the amusement parks. We had a great stay! Will definitely come back to this hotel on our next visit to Orlando.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We couldn't possibly be more grateful to learn about your wonderful stay with us here at Best Western International Drive - Orlando! It brightens our day to read your encouraging comments about our clean facilities, friendly service, and excellent location. Also, we're happy to hear that a member of our team was able to help your mom reunite with her purse. Thank you for spending some time with us and please allow us to serve you again soon.

"Great staff"

4
mustang722016, Davie, Florida 13/03/2019

Pros:Great location on International Drive. Easy access to highways and all attractions. Staff was great. All were extremely helpful. Sunny, Mounya, Fernando and Adriana all couldn't do enough to help us and get anything we needed. Facility was very clean. Room was well maintained. Breakfast was continuously resupplied and had very good selection. Cons:The only negative was that hotel could use some updating.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We are grateful for you taking the time to share your feedback after your recent stay at the Best Western International Drive - Orlando! Our ideal location is one of the many benefits we are pleased to offer, and we're so glad it was perfect for your visit to the area. We're happy to hear that our team provided excellent service and that your accommodations were clean and comfortable. We apologize for the issues you encountered with any need for updates, and we will use your comments to continually improve our facilities. Please come see us again soon!

"Good Experience for a Best Western"

5
User 11/03/2019

Pros: -Great Location on National Blvd for dining, entertainment, and tourism. 15 minute Uber ride to Disneyland and 10-minute Uber ride to Universal Studios. -Great service, the employees were very friendly. -Good amenities, the room came with a microwave, a fridge, and 2 tooth brushes -Free breakfast -Free shuttle service to Disneyland -Average rate, I paid $155 total for 1 night Cons: -There's a club next door, it can get a little noisy -They didn't allow me to check in 30 minutes early -Bathroom was a bit out of date.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Jimmy, It was a pleasure hosting you at Best Western International Drive - Orlando! We're thrilled our location was ideal for your trip and that our in-room amenities added to your comfort. Thank you for sharing how much you appreciated the complimentary breakfast and shuttle. Our terrific staff will be proud you appreciate their kind assistance. However, we apologize for any noise disruption, and we'll consider how we can minimize this in the future. It's unfortunate we were not able to accommodate your early check-in request this time. Although we do our best, this decision is made based on room availability and reservations. We're grateful for your feedback about the decor, and we'll consider it moving forward. If your adventures bring you back to the area, please come see us again.

"Great staff!"

5
User 11/03/2019

My daughter was celebrating her 14th birthday and the staff was incredible! They placed happy birthday decorations at our table before we arrived so it was a happy surprise for our daughter. Thank you staff. They also placed decorations in our room. The entire staff was great!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Adam, We're honored you chose Best Western International Drive - Orlando for your daughter's birthday celebration! It was our pleasure to help ensure she had a special day. Please come see us again soon!

"Spring break getaway"

5
Ronpro, Caracas, Venezuela 10/03/2019

Hotel location is excellent, c;lose to many restaurants, to all universal theme parks, sea world and many other attractions, free internet service is very good with coverage in any area of the hotel, the pool is good to get some time to relax or to enjoy with kids. Breakfast is very good and varied for the price and staff member Elizabeth, Andry and Marelis make you feel like home taking care of all the guests. I will come back for sure.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
You have made our day with your compliments regarding our excellent location, strong internet, relaxing pool, and awesome team! Thank you for taking the time to reach out and let us know how much you enjoyed your visit. We hope that you had a phenomenal trip and would love to see you again next time you're in town!

"Excellent stay!"

3
User 08/03/2019

Really sad on how the recepcionists handled our problem with our door since the key pad wasn't working and they didn't seem to find a way of how to open our door at 1 am with a freezing climate. But even though that happen we are really happy with Andrymar, Elizabeth, and Manelis attention at the breakfast, simply amazing and really nice people! Thanks again!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Emiliana, We appreciate you joining us during your recent visit to the area, and for sharing some thoughts on your stay. While it saddens us to learn your experience at check-in didn't meet our standards, we're thrilled to know our breakfast team was a highlight of your visit. Our team will be discussing your feedback as we strive to continually improve, and we look forward to sharing the exceptional experience you deserve during your next visit to the city. Come back soon.

"Comfortable for 1 night stay"

4
bronandcasey, Brisbane, Australia 05/03/2019

Check-in was quick, efficient and very polite. The staff were very helpful in answering questions on where local attractions were and how to get to them. They seemed very knowledgeable about their local area and that was very much appreciated. Parking was never a problem at the hotel and we were always able to find one close every time that we came back to the hotel. Our room was a little outdated and dark, even with all the lights on. Our toilet ran all night which interrupted our sleep slightly. I did mention this to the staff when we checked out so hopefully they sent someone up to look at it. I think a light colour paint of the rooms would help the ambience a little and freshen up the rooms. The outside walk way to the rooms could also do with a freshen up but everything was functional and clean. Breakfast was a busy affair but I was able to get what I wanted and needed and was able to sit outside and enjoy the sunshine and fresh air while eating my waffle and sipping a coffee. We would definitely stay here again for the price we paid. Walking distance to many numerous restaurants and plenty of options for things to do just a short stroll away.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Bron and Casey, Thank you for joining us here at Best Western International Drive - Orlando, and for sharing some thoughts on your visit. We were happy to learn that our convenient parking, friendly staff, and prime location were a few positives of your stay. Thank you for sharing some ways in which we could make your next visit even better, and we've passed along your feedback to our maintenance team so they can quickly address any concerns. Come back soon for an even better experience!

"Orlando Disney Stay"

5
User 05/03/2019

Very satisfied with our visit to this hotel. Our grandson was celebrating his 3rd birthday. The 2nd morning they had a table set up for us with balloon tablecloth, table decorations and even brought him 3 cupcakes for his birthday. I had mentioned his birthday at check in. It was a wonderful surprise on his birthday. The breakfast staff was amazing (Andeymar, Ninergi, Belen) and the free breakfasts were delicious. They even had Mickey waffles. Variety of breakfast items. Price was good too. Hotel was very clean, staff was so friendly (especially Jose the desk manager). Recommend highly. We were very impressed with the lobby, pool, breakfast.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Nancy, Your satisfaction is our pleasure, so thank you for letting us know that we delivered you and your grandson a five-star experience! It was a delight making his celebration one to remember, and we'll be sure to let our breakfast team know their work was a hit. Your recommendation and generous compliments mean the world to us. Tell your lovely grandson Happy Birthday again from our entire team at Best Western International Drive, and we hope you'll allow us to share in many more special events with your family!

"Disney"

4
User 28/02/2019

The stay was good the staff was great the rooms and decor needs to be updated ,it was in a nice location the linen was changed daily and plenty of bath towels provided, prefer an inside room but good stay

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Artidra, Thank you for choosing Best Western International Drive - Orlando for your Disney getaway, we hope you had a blast! It delights us that you had an enjoyable stay and that our team made you feel right at home. We appreciate your insight into where you saw room for improvement as well, and we have informed our team so we can start to take a positive step in the right direction. Next time you're visiting Orlando, come back and see us for an even better experience!

"Very friendly staff, updated/cleaned up rooms, great breakfast, excellent price!"

5
ingodwetrusttoday, Owatonna, Minnesota 26/02/2019

We were staying in Orlando for just two nights at the end of our vacation. I went to the Best Western site and found one in the area we wanted to stay and then checked Trip Advisor. It had very high reviews! We were not disappointed. The hotel was clean, very well kept, hot breakfast and they had different items both days, The front desk staff was very polite and helpful. We were in walking distance of a variety of restaurants and shopping. Simple burgers to high end steakhouse. Very clean pool and we were greeted with fresh towels rolled by every lounge chair each day! I did find a great price on the Best Western site...and called the hotel direct and they matched the price! Better than the hotel coupons that were at the rest stops.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Calling you our guest at Best Western International Drive was such a treat! We are thrilled that you had an impressive stay, from our clean and well-maintained facilities to our plentiful breakfast menu and courteous service team. It also sounds like our location was perfect for your explorations and we hope you had a fantastic time out and about. Should you find yourself visiting Orlando in the near future, choose us again!

"Best hotel stay yet!"

5
User 25/02/2019

The location was amazing, it is so close to everything. Literally right across the street from the Orlando eye! The staff is so friendly and helpful and the rooms were very clean. The only thing that kind of sucked was that the pool was locked and closed by 6pm when it stared that it closed at 10 pm.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Wow! You have made our day with your wonderful rating and compliments on our awesome location, clean rooms, and friendly, helpful team. While we apologize that the pool was not always available, we are glad to hear that it did not put a damper on the rest of your visit. Please keep us in mind next time you're in town!

"good simple value"

4
User 22/02/2019

It's definitely not a fancy hotel, but it was a good value. The rooms weren't huge, but they were clean. The staff was friendly and accommodating. The breakfast was great, lots of options with excellent quality and quantity. Great location with a complimentary shuttle (one in the morning and one back in the evening) to Universal.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking a few moments out of your day to post a review. It pleases us to learn that you appreciated our friendly service, clean rooms, excellent location, and tasty breakfast. Also, we're happy to hear that our convenient shuttle made it easy for you to access Universal. We're grateful for your business and would be delighted to serve you again soon here at Best Western International Drive - Orlando.

"Ok on the whole but a few serious issues."

3
User 17/02/2019

Pros the room is clean. the bed is comfy. The location is great with many amenities close by and the I trolley stop outside. Cons On arrival the receptionist didn't seem to care when we arrived early needed to get our bags in the storage. Don't get me wrong she was only a small girl and our cases were heavy so I didn't expect her to carry them. but she seemed to be happy to point to where the trolleys were instead of offer to get us a trolley and then once we put our cases in the storage room she told me to put the empty trolley back where I'd got it from instead of offering to put it back for us. Seemed like she didn't care The later receptionist at check in however offered to help me get the bags out from the storage room and definatly wanted to help. Our room 124 had a few issues too. The air conditioner was loud and sounded like it needs replacing as well as the fan in the bathroom which was too loud. Also we were facing international drive on the ground floor where the traffic noise as well as a few loud guests impeded our sleep so not the best night. Overall its ok for the one night were staying but i couldnt do a week here.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Jordan, Thank you for taking the time to share some insight. While we're happy that you found our accommodations clean and cozy, we are sorry that some concerns with noise and service took away from your stay. Your feedback will help us improve! It is our goal to make every Orlando experience one to remember, and we would love to find the perfect room for you on your next stay. Choose us again!

"Excellent and feels at home"

4
User 13/02/2019

Comfortable stay, prompt daily housekeeping, polite and helpful staffs with smiles on their faces. Gym open till late, with towel and water provided. Daily breakfast been good. Shoutout to Anorymae and Elizabeth for service, prompt serving and clearing. Keep smiling! Gracias!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear John, Our team strives to help each guest feel welcome here at Best Western International Drive - Orlando, and it was our pleasure to be your home away from home. With so much to do in Central Florida, we trust that you enjoyed your time in town and our convenient location. We appreciate you acknowledging our hardworking team, and we hope that you will choose us again the next time you're in town.

"Well priced, good option."

4
User 07/02/2019

A good and reasonably priced location. Very close to many offsite food choices and a free 8AM shuttle to parks. Very good continental breakfast. Reasonably close to Disney, universal and airport with a car.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Mike, It sounds like we could deliver the value and convenience you were looking for! With all the hotels to choose from for a theme parks vacation, we're honored that you stayed with us at Best Western International Drive - Orlando. We're delighted that you enjoyed our convenient location and delicious complimentary breakfast. Thank you for taking the time to write us a review, and we hope you'll choose us again on your next vacation to Orlando!

"Miss"

5
lindagP3750SL, Daytona Beach, Florida 07/02/2019

Had a great stay.Room was comfy and space. Parking was a hassle....not enough spaces for guess.Doing some remodeling and there pods took up a lot of space. Breakfast was a bit crowded.Need more space.Overall great stay will stay again.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Linda, We're thrilled to hear you'll be joining us again here at Best Western International Drive - Orlando, and thank you for taking the time to share some thought son your visit. While we're thrilled to know our spacious, comfortable rooms were a highlight of your stay, it's unfortunate to hear you had difficulty with parking. As you mentioned, we're undergoing some exciting changes, and we look forward to showing off all our fantastic new additions during your next trip to the city. Come back soon!

"5 Star Service "

5
Tete0828, Edmonton, Canada 04/02/2019

Great location. Hotel was kept really clean and always smelled fresh. Room was not out of date. Great pool area although too cold to try this time around. All employees were super friendly and helpful. Especially Claudia and Fernanda. I can't say enough about the great service Fernando gave us. We were all greeted each time we entered or exited the hotel. I've never received service like this from any other hotel Free shuttles available to Theme Parks. Delicious breakfast included. I definitely would stay here again

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Our excellent staff takes pride in making all our guests feel welcome and will be thrilled you appreciated their friendly demeanor. It's great to know that our clean, fresh rooms were exactly what you were looking for and that our included shuttle and breakfast added to your experience. Please come see us again soon at Best Western International Drive!

"Not sure about this place"

3
User 28/01/2019

Pro's: - the hotel is not that expensive - it's on I-drive near attractions, shops and restaurant - the staff is competent and nice Con's: - our room (402) and many more rooms are at the 'back' of the hotel facing the Interstate 4 and the 'back' parking lot where between 2-3 am loud people get to their cars, which made sleeping difficult - curtains in hotel room where too short to block out bright parking lot or street lights during the night - although the breakfast buffet selection isn't small, it mostly comprises of unhealthy choices (lots of sugar) Conclusion: if I would visit the I-drive again, I would probably pay a little bit more for another hotel.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Nanda, Thank you for your thoughtful and helpful feedback, we always value what our guests have to say. It pleases us to learn that you enjoyed our friendly staff, reasonable room rates, and convenient location near the shops and restaurants. We're very sorry for the concern you mentioned regarding the curtains and regret any noise that you overheard. In the future, please feel free to contact our front desk about noise issues as we're always happy to address such matters. Regarding breakfast, there is a great restaurant next door called Mangos that can provide some excellent options if you're seeking something that we can't provide. We're grateful for your business and truly hope you'll consider giving us another chance in the future.

"Get Away with my Honey!"

4
Patti H, Jensen Beach, Florida 22/01/2019

Spend time with my SO to get away from it all go to the parks and walk around do the rides eat some nice food at the restaurants and enjoy the nice room at Best Western! We enjoy the breakfasts to start the day and the staff there keeps the place nice.

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Patti, We're delighted to have been a part of your recent getaway, and we're thrilled to know that our friendly staff, well-maintained rooms, and delicious breakfast helped add value to your stay. It's our hope that you had a wonderful visit to the parks and local dining options, and we look forward to providing you with an even better experience when your travels bring you back our way!

"We as family of 4 enjoyed our stat and looking forward for more visits to it."

5
User 22/01/2019

BW are always class and they treat their guests with respect and well treatment. We always enjoy staying there and recommended it to our friends too. Its in the middle of everything, shopping, entertainment, food shops, buying gifts, amazing location

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
We loved having you! Thank you so much for honoring our team with your outstanding review. As you noted, our location is perfect for taking full advantage of the wealth of shopping, dining, and entertainment here in the area. It sounds like you felt right at home! Visit us again soon here at Best Western International Drive - Orlando.

"Always pleasant"

4
User 10/01/2019

We've stayed at this hotel before. We like Best western in general, and this one never disappoints. The location is excellent for those wanting to go somewhere other than the usual parks, there are lots of restaurants within walking distance and the other things to do like the Orlando eye, the wax museum,and the sea life which are all super fun and family friendly. The staff is always courteous and professional. Breakfast is great, many yummy options for the whole family. This time we didn't use the pool but we have used it before and is always in great shape, clean and plenty of towels available. We recommend it

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
Providing a clean, comfortable experience is always our goal, so we're glad to know you leave satisfied when joining us here at the Best Western International Drive - Orlando. We appreciate your feedback, and we'll be sure to pass along your kind words to our team. It's also great to know that our delicious breakfast, convenient location, and our beautiful pool are a few aspects of our facility that make your stay more pleasant. During your next visit to the area, join us again for another fantastic experience!

"Great location and unbeatable price"

5
Trip47541147559, Cleveland, Ohio 09/01/2019

We have visited Orlando a dozen of times. But this is the only time when visiting Disney/Universal parks are not in our mind. We wanted to stay one more day in Orlando after our cruise. My daughters found out about ICON Orlando and decided to spend some time there. We booked Best Western International Drive because of its close location. Also as a reward member, I got some discount We are glad we made a good choice! We have received the same great service provided by Best Western. The ICON and lots of good restaurants are within walking distance. We have realized that Orlando is not just about Disney/Universal. It is packed with much more fun than we know. We had a great time!

GM_Front_Desk, General Manager at Best Western International Drive - Orlando, responded to this review
It was an honor hosting you at Best Western International Drive - Orlando! We're thrilled our location was ideal for your visit and that you discovered the many other attractions in the area. Our terrific staff looks forward to seeing you again during your next trip.

"Location is good but hotel is not"

3
thakash, Chicago, Illinois 17/12/2018

Congested/tight alley to go to your room. Room was pretty small as well, although it was clean enough, included breakfast was not good at all, customer service is great though, stayed for one night, overall an average experience.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We love being here in the center of the action, and we're excited you took full advantage! However, we do apologize for any aspects of your stay that did not meet your satisfaction entirely. If you have any suggestions for how we can improve breakfast, we encourage you to contact us directly and share them with us. Thank you for highlighting our team as well, and next time you visit our sunny city, we look forward to delivering an even better experience!

"perfect location"

5
User 04/12/2018

Very clean rooms, very inviting staff. All the staff was friendly and was in the perfect location close to shopping dining and recreational things. No parking fee no breakfast fee, with cute mickey waffles. I would recommend anyone to stay here. It was not noisy either

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Tara, Thank you very much for your kind comments! We are happy to know that you appreciated our clean rooms, wonderful location, friendly staff members, and delicious breakfast options. It was a pleasure hosting you, and we hope to see you again soon. Safe travels!

"Cleaners Stole From Me - AVOID "

1
User 25/11/2018

A group of 5 of us have just arrived back in UK from staying 14 days at Best Western International Drive. The hotel is located in a fantastic area along International Drive with the I-Ride trolley stop very close by along with bars and restaurants around. The hotel also offers a free shuttle to the theme parks but these are at limited times and often we had to get Uber's to and from the parks. The hotel itself is very basic and breakfast is pretty poor - we ate out most days. The stay was going well at this hotel until Wednesday 21st November where I had a run in with the cleaners. One particular cleaner was hammering on our door at 8:30am, I told her my husband was in the shower and could she come back later. She did not speak any English and kept tapping her watch shouting ‘Clean NOW'. I asked politely for her to come back but she did not understand, in the end I had to shut the door on her as my husband wanted to get ready. Not long after I went to one of my families room to grab something and the cleaner was chasing me down the stairs shouting ‘clean NOW'. My husband was still getting ready as it was only 5 minutes after so in the end I went to reception and complained about her rudeness. The guy at the reception desk was very helpful and told me he would tell her to come back later. On the way to Orlando I purchased a gift box of perfume in Duty Free at Gatwick Airport which I left in my room during my stay. Since leaving the hotel I could not find the unopened perfume gift box anywhere in the room and it was not where I had left it. I can only assume the cleaner that I had a run in with had taken the perfume and conveniently this happened the day before Thanksgiving. I find it absolutely shocking that this has happened. I cannot find an email address for the hotel otherwise I would be contacting them direct. I would not recommend this hotel because of this experience and would advise everyone to avoid or to make sure ALL possessions are locked away which is not ideal.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Heidi, We appreciate you taking the time to share your feedback regarding your recent experience at our property. We're saddened to learn that you did not receive the high quality of service that is expected from our housekeeping team. Please accept our sincere apologies for the inopportune time that one of our cleaning team wanted to enter and for any inconvenience this caused. In addition, if you feel like one of our team members stole from your room, then we ask that you contact the hotel directly to file a complaint. Our direct phone number is: 407-345-1172. We hope that the rest of your stay with us was enjoyable and that you had a safe flight back to the UK.

"A fantastic stay!"

5
88traveler882014, Italy 21/11/2018

During our vacation in Orlando we had the chance to stay in this amazing hotel. The staff was nice and welcoming as long as the room and the patio area. I did appreciate the toilet products with Argan. The place is close to everything: parks, outlets and restaurants. We liked also the breakfast buffet, well furnished with everything you need. I do recommend it!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for your enthusiastic recommendation! It brightens our day to see that we were able to provide you with friendly service, welcoming facilities, and an excellent location near so many great attractions. Also, that's great that you enjoyed our delicious breakfast. From all of us here at Best Western International Drive - Orlando, we're grateful for your business and would love to provide you with another fantastic experience in the future.

"Weekend Getaway"

1
User 20/11/2018

I stayed at this property November 16-18th 2018. The rooms where ok, but we where placed right in front of the elevator room 419. Heard every one and everything day and night. The bathroom tub was so thin every time you move it made a cracking noise like you where going to fall into the bottom floor. Since we were only a 2night stay we received housekeeping once which is fine BUT the day of check out I realize that my Jordan shoe box was missing. The room is but so big so I know I wasn't over looking it. I left the box on the bed before we left out for the day and when we returned the room was serviced so my first thought was housekeeping threw my $150 shoe box away. I know it may not seem that important but when you spend that amount on a pair of shoes you want to keep them in the box it came in. When I called down to the front desk the lady told me she would ask the housekeeper who cleaned my room. She called back and said the housekeeper said she didn't see or touch a shoe box. I was livid because I know FOR SURE it was on my bed and if the bed was made that mean the box had to be removed off the bed to make the bed.. correct?.. The front desk acted like they didn't care and did NOTHING to make me or the situation better. I left upset with no resolution. Great location but horrible customer service.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Enic, The issues you raise are important to us. Please accept our apologies for any concerns about the bathroom as well as for any noise disruption. Our staff is always happy to show you other available rooms. In addition, we're sorry for any worries about your personal property. It's unfortunate we were not able to do more to resolve this to your satisfaction. If you're in the area again, we'd be grateful for the opportunity to offer you more suitable accommodations.

"My new favourite hotel in Orlando"

5
User 18/11/2018

I travel to Orlando a couple of times a year and have stayed in many hotels. However, BW wins in balancing budget and value for money. It's a classic Florida hotel, extremely well maintained and clean and with a great location on I-Drive. You can walk to restaurants and entertainment. Breakfast has a hot buffet, staff is friendly and for once I felt I got more than I paid for in Orlando.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
How wonderful to hear that Best Western International Drive is your new favorite place to stay in the area! We're thrilled our competitive rates and convenient location were ideal for your trip and that our amazing staff impressed you with their commitment to service with a smile. Thank you for your compliments on our excellent breakfast menu. We look forward to seeing you again soon!

"Great location but lacking on friendliness "

2
oocaughtyoulookin, Brandon, Mississippi 18/11/2018

We arrived at this hotel after flying in from Mississippi for a cruise. The location is great, convenient to airport. The shuttle bus picked us up, but the shuttle is for multiple hotels in the area. So we had to drop everyone else off before we actually got to the hotel. Upon arrival at the hotel the front desk was rude. They never actually acknowledged our presence with a greeting, they argued over who would answer the phone instead of waiting on us standing in front of them. The AC worked great and the bed was comfortable. However, the walls are paper thin.. the entire night someone in the room next to us seemed to stay in the bathroom the entire night. We could hear the shower run, toilet flush, talking, and every little noise all night long. We ended up sleeping with headphones on just to get some rest.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We appreciate your feedback. It's great to know you found the beds comfortable and appreciated the AC. We're also glad our location was convenient for your trip. However, we apologize for any concerns about noise as well as for any confusion with the shuttle service. Please also accept our apologies for any perceived rudeness from our staff. It's important to us that all our guests have a pleasant experience and we'll speak with our staff about your comments. The next time you're in town, we'd be grateful for the chance to offer you the restful accommodations you seek.

"Hotel will charge $5 for each parcel you receive"

1
User 02/11/2018

I stayed at this BW Hotel (Rm 118) from 27th Oct to 31st Oct 18. During this period, I did some online shopping and had my purchases delivered to myself at the hotel. My purchases were broken up and shipped in many small packages (about 20 in total). Upon delivery, the front desk received my packages and insisted that I pay $5 for each of them. They said that it was company policy to charge for storing the packages (I'm not sure what that meant as I stored my packages in my own room). I refused to pay and got into a heated argument with the front desk and hotel manager (Claudia) who threatened to put the charges onto my credit card, and reject all future packages delivered to me (luckily I had already received all my purchases). Firstly, it is unusual to charge guests for online purchases. If the hotel wants to slap this extra charge on guests, it should be made known in the hotel website when reservations are made. It was also not written anywhere in the hotel regarding these extra charges. Guests will only know about them after they receive their packages (which is too late). If I had known beforehand, I would have chosen to stay in a different hotel. Overall, it was a regretful and unpleasant experience.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Kelvin, Thank you for notifying us of your experience. We are very grateful for your insight and regret to read that our delivery fee was an inconvenience. Your review will be considered by our team as an opportunity to learn and make positive adjustments. Please accept our apologies for any miscommunications. We sincerely hope to have the opportunity to make it up to you on a future visit.

"Friendly staff.Definitely stay here again"

5
Kathyduke2015, Greater London, United Kingdom 28/10/2018

Great location, lovely staff, always very helpful and welcoming. Housekeeping every day. The Buffet breakfast has a vast range of choices to suit everyone, with an extra cute Disney waffle maker, with all the trimmings to add to I.e ( cream ,cinnamon,chocolate/strawberry sauce etc).Free transportation to and from some of the parks.I would recommend this hotel every time.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Kathy, Thank you very much for making Best Western International Drive your home base for your Orlando adventures! It was such a pleasure having you here, enjoying our prime location near all the fun as well as our dedicated team, housekeeping service, and delicious Disney waffles. We hope you took advantage of our free park shuttle, and we look forward to welcoming you back for another magical stay soon!

"We will stay here again when in the area"

5
rayholmfl, Port Saint Lucie, Florida 27/10/2018

The staff is the best at this location, always clean and never a problem here. This location is further away from where we visit, but we like the whole area as it is very busy in the entire area. It is worth the extra traveling for us to stay here, they make you feel like family.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ray, Our amazing staff takes pride in making all our guests feel like family and will be thrilled you appreciated their kind service. We're glad our location works well for you and that you value our consistent attention to cleanliness. Please come to see us again soon!

"Birthdays vacations in Orlando"

5
Elsie_Bill2018, Puerto Rico 09/10/2018

I spent 6 days at this Hotel with my husband for our birthdays vacations in Orlando. Delicious breakfast buffet included. The staff were very warm and friendly; Fernanda at the front desk, the three ladies attending the tables at the breakfast room: Minergi, Andrimar and Elizabeth made us feel like family. Our room very neat and confortable. Hotel very close to Theme parks and many others attractions. It's the second time in two years I stay in BW, and definitely I'll look forward to my next vacation and recommend BW to family and friends.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Happy birthday to you and your husband! We are so excited to welcome you back at Best Western International Drive, especially for your birthday celebrations! We also appreciate the uplifting remarks about our ideal location and comfortable accommodations and will be sure to share your praise with Fernanda and the team. Thank you for the five-star rating and recommendation!

"Hotel service"

3
User 08/10/2018

After a long day of fun and enjoyment at disney world with my wife, this is what I walk into at the hotel room. How nice of the staff. 2 thumbs down. Would I recommend this hotel to others? Hmmm, hard to say.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Philip, Thank you for your review. We are sorry to see that our housekeeping team did not fully finish making up your bed and we hope that it did not take too much away from an otherwise relaxing visit. We'll pass along your feedback and we ask you to reach out to us directly so we can gather more information on the issue. Our goal is to be a perfect home base for adventure and we look forward to changing your perceptions with an exceptional future stay. Consider us for another visit!

"BEST HOTEL YET"

5
User 27/09/2018

This hotel was the best hotel ever the price the room the bed the breakfast no continental here the staff was AWESOME WOULD DEFINITELY recommend coffee 24 hours refrigerator in room microwave in room coffee maker in room

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We love hearing from our valued guests and truly appreciate your five-star review! It brings us a smile to read your encouraging comments about our friendly service, plentiful amenities, and excellent value. From all of us here at Best Western International Drive, we're grateful for your business and would love to serve you again.

"My vacation "

4
User 21/09/2018

Very nice staff,clean room, comfortable bed. The powdered scrambled eggs weren't that great though . Better maintenance of the guest laundry facilities would save guests money as far as the dryers go.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Johna, Our friendly staff works hard to ensure all our guests feel at home and will be glad you appreciated their efforts. We're so pleased our clean, comfortable rooms provided you the ideal place to rest. However, we apologize for any disappointment with breakfast and we'll keep your comments in mind. Thank you for your suggestion about the laundry area. We'll consider it moving forward. The next time you're in town, we welcome you back to our hotel.

"GREATEST SURPRIZE OF THE UNKNOWN"

5
Emily M, Toronto, Ontario, Canada 20/09/2018

I had book a vacation back to New Jersey but due to a unforeseen issue I ended up cancelling and went surfing and found this location The price was amazing and was worried once I got there it would not be honoured. Boy was I wrong. I walked in and it took me less than a minute to register at the price I had found online. Stayed 7 nights and I cannot say enough about the treatment and service we received. From Mounya on reception to the amazing housekeeping staff, we felt that they were glad to have us staff there. The area was also amazing as most of the area restaurants were within walking distance. On our last night there we got caught in a wicked downpour walking back that we were soaked, the staff met us with towels as we entered the hotel. I cannot say enough of the hotel & it's staff, thank-you for making our vacation unforgettable.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Emily, Wow, we can't thank you enough for your amazing review! Here at Best Western International Drive, we care deeply about each and every guest, and we're thrilled to see that you enjoyed our welcoming check-in, excellent location, and friendly service. We're so grateful to learn about your unforgettable experience with us; please come back soon for another pleasant visit.

"Great stay"

4
ngcaban, Columbia, Maryland 05/09/2018

Staff is very friendly and attentive to your needs. They make this hotel great. The facility could use some updating, however the experience was overall a good one and I would stay again. Great proximity to everything and you really don't need to drive. We loved that convenience.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for your feedback! We love nothing more than knowing our service team made a positive difference in your stay. A warm welcome goes a long way! As you said so well, our phenomenal convenience makes us the natural choice for adventure here in the city. We look forward to being your go-to destination for future visits to Orlando!

"summer vacay"

4
User 27/08/2018

spent three nights and four days here, awesome staff, breakfast was great. carpet had musty smell and i found the beds a bit uncomfortable, other than that i cant complain, rates were good and they have lots of amenities, so its worth it

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to let us know that we were able to provide you with a pleasant stay. We're pleased to read your encouraging comments about our friendly staff, tasty breakfast, plentiful amenities, and excellent value. We're very sorry about any concerns you had regarding our beds, and we'll be speaking with our team to ensure we address the issue you mentioned about the carpet. We're grateful for your business and would be delighted to have you back soon so we can serve you again.

"Very good Hotel!"

5
restinicarlos, Ribeirao Preto, SP 23/08/2018

I have an excelente experience in this hotel, near the I Drive, good restaurantes and options the places! A very good breakfast, room service, option the tickets in the hotel, bus for the parks and machine for money into the hotel

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for brightening our day with your outstanding review! Our team takes pride in helping our guests make the very most of every stay here in the area. Thank you for detailing some of what made your visit special! We look forward to sharing more memories with you in the future.

"good stay "

3
Marz J, Redondo Beach, California 21/08/2018

Fast easy check in, friendly helpful staff working front desk. Great location in heart of I-drive. Plenty of restaurants, attractions, and universal studios few minutes away. The room was super clean. Bedding was clean, big fluffy pillows. Bathroom was clean good towel quality. Great shower pressure. Big tv with some channels weren't to clear though. Clean carpet and tiles. Complimentary breakfast offered. Nice sized parking lot. Clean pool area. Good housekeeping. Transportation offered to attractions. Fridge and micro in room worked great. Cons: Room service man knocking on the door so loud and obnoxious early Am to throw out garbage. WiFi didn't work to great in the room. Kinda noisy at night. Dim lighting in room made it hard to see at night. Broken lock on inside of door.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Marz, Thank you for taking a moment to share some detailed insight into your experience. We value your thoughts and are pleased that there were so many positives. Here in our unbeatable location, we work hard to provide clean, comfortable, and welcoming experiences for each and every guest. Thank you for detailing our features! We value your constructive thoughts as well and will ensure that we learn from them. In the future, feel free to reach out to our front desk team with any noise concerns. We would love to help! When you are back in town, make us your first stop.

"Excellent location and service"

5
M B, Yonkers 21/08/2018

I stayed at this hotel for five days. It was the best choice I made for my trip to Disney. The location was excellent, only 20min from Disney World. Hotel is located almost in front of the Orlando Icon. The service was the best, the breakfast was served early at 6:30am and it was delicious.The staff at the breakfast buffet was really helpfull and friendly. The room was super clean and laundry area was available. I really enjoyed my stay on this hotel and I will return again next summer.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We are truly honored to receive your kind feedback on your visit, and it brightens our day to know that you enjoyed your stay so much! We love to be able to provide our guests with a comfortable, convenient, and enjoyable place to stay so that they can get out and explore all the local attractions, and it warms our hearts to know that you found that to be the case. Thank you for choosing Best Western International Drive, and we look forward to hosting you next summer.

"A great place to rest"

5
User 19/08/2018

Lobby personel was very polite & clear about what we asked. Room was big enough with a great big & comfy bed. It has free transportation from and to every disney & universal. The return bus schedule was too early. Breakfast options changed among the days.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ricardo, Thank you so much for leaving us a five-star review, we love hearing from happy guests. We're thrilled to see that you enjoyed our spacious rooms, comfortable beds, convenient shuttle service, and friendly staff. We're sorry if our shuttle return time was earlier than you would have preferred, but are happy to know that it didn't detract from your overall experience. From our entire team here at Best Western International Drive, we appreciate your business and hope to have you back whenever you return to the area.

"great value"

5
User 10/08/2018

nice, clean hotel. very comfortable. The pool looked nice, but we didn't have a chance to go in it. The breakfast was very good. The shuttles to the theme parks were really helpful, although they only run 1-2 times a day.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Lindsay, What a fabulous review to read. Our team is proud to know that you had a terrific stay with us here at Best Western International Drive. It is great to hear you found your room clean and comfortable and that you enjoyed starting your day off with our tasty breakfast. Also, we are glad you appreciated the shuttle to the parks. We look forward to having you stay with us again.

"Excellent staff, quality, and location!"

5
CCCK3, Boca Raton, Florida 30/07/2018

This is the best Best Western property I have ever stayed. The staff was excellent, very friendly and accommodating. They also had the best breakfast I have had for a free hotel breakfast. The room was very clean and nice TVs and lastly the location is perfect, right across from tons of shopping, attractions, and restaurants.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Wow! We are so thrilled to learn that we are the best Best Western you have ever stayed at and that we provided you with a perfect five-star experience! We aim to please, so it's always wonderful to know that we met or even exceeded our guests' expectations! It's great to see you enjoyed your room and it's cleanliness and that the breakfast was a great start to your day. We also love to hear that you appreciated our convenient location and we hope to see you again soon so we can help you create even more memories next time!

"Wonderful"

5
tacklematt2018, Orlando, Florida 22/07/2018

All-around great hotel! Location was great, employees were friendly as well as the bathrooms were and room were clean and presentable. One of the housekeepers went out of her way to unlock and open my room while I had my breakfast in my hands.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Matt, We want everyone who stays at Best Western International Drive to have a wonderful experience so we're glad to know we succeeded with you. It's great to hear that our clean, inviting rooms were just what you were looking for and that our friendly staff impressed you with their commitment to service with a smile. The next time you're in town, we'd be proud to host you again.

"International traveler Orioha-Sykes"

5
boydsykes, Dover, Delaware 21/07/2018

I always look for the best stay location

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Boyd, We're overjoyed to know that our prime location yielded a five-star experience during your stay at Best Western International Drive. We wish you safe travels and invite you to join us again when you're back in the Orlando area. Thank you for your review.

"A relaxing stay of 3 nights!!!"

4
User 16/07/2018

A microwave,a cold fridge,and an AC that works fine along with comfortable beds..The free shuttle from the hotel to the universal studios/Island of adventures was very convenient..Breakfast was above average.My daughter wanted a banana but did not have any....I loved that there was pineapple, honeydew , apples and oranges was great..Overall stay was great !!! I will definitely stay here again !!!!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for providing some helpful feedback, we always love hearing from happy guests. We're pleased to see that you enjoyed our free shuttle service, tasty breakfast, and plentiful amenities. We hope you and your daughter had a fun time at Universal Studios. We're grateful to know that you'll be returning in the future, we'll be excited to serve you again here at Best Western International Drive in Orlando.

"Just do it!"

4
Mats V, Raamsdonksveer, The Netherlands 15/07/2018

English (dutch below): Pro's: - Close to all the entertainment on International Drive - Very helpful staff - Fitness/gym room is 'ok' but bad for experienced weight lifter - Close by Universal Studio parks - Breakfast is good Con's: - Muffy smelly room - Far away from Disney parks Nederlands: Positief: - Dichtbij alle activiteiten op International Drive - Zeer vriendelijk personeel - Fitness/gym ruimte is 'oke' maar slecht voor de gevorderde fitnesser - Dichtbij Universal Studios parken - Ontbijt prima Nadelen: - Muffig ruikende kamer - Ver weg van de Disney Parken

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Mats, We truly appreciate your thoughtful review; feedback is what helps us to improve. We're happy to read your encouraging comments about our friendly service and delicious breakfast. Those two things are very important to us. We're really sorry to hear about the odor you encountered in your room and will address that concern right away. Our entire team thanks you for your business, please come back for another visit.

"Clean, affordable, friendly staff and great breakfast"

5
User 13/07/2018

Super place to stay. We are on a budget and would rather spend the money on the activities in the area. This gives us an affordable place, includes breakfast and we slept great. They are very accommodating and genuinely want your stay to be the best.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We always strive to provide our guests with a clean and comfortable stay at an excellent value, and it warms our hearts to know that you found this to be true. It is a delight to hear that you were able to get out and explore the many attractions in the area. Thank you very much for choosing to stay with us here at Best Western International Drive, and we hope to have the pleasure of hosting you again soon!

"Great location, friendly staff"

5
Gisella L, Toronto, Canada 06/07/2018

Great location, close to the major attractions, very friendly staff, the room was confortable and cleanliness, excellent breakfast. The girls at the cafeteria: Minergi, Elizabeth and Andrymar, were very friendly, Helpful, and really great persons. It was very nice to meet them. I will definitely come back again.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Gisella, Your outstanding review of Best Western International Drive made our day! It's great to hear that you enjoyed our clean, comfortable accommodations. We're very fortunate to have Minergi, Elizabeth, and Andrymar on our team and they'll be thrilled to know how much their exemplary assistance meant to you. Being so close to local attractions is one of the many benefits of staying with us. We hope you had fun checking them out! Thanks so much for your warm compliments, and we look forward to the privilege of hosting you again.

"Fantastic ??"

5
RMCH235, Malta 28/06/2018

We stayed 13 days here and everything was perfect ???? We would recommend to anyone International Drive is a great location Breakfast ?? was The Best. We would like to say a special thanks to Minergi, Andrymar and Elisabeth Your service was excellent ????????????

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
First off, thank you for choosing to stay with us during your visit and for taking the time to reach out and let us know that you had such a wonderful time. We are thrilled to hear that you loved our location and tasty breakfast, and will certainly pass on your kind words to Minergi, Andrymar, and Elisabeth. We know it will bring a smile to their faces. Please come see us again next time you're in town!

"Vacation"

4
User 23/06/2018

I had booked through Amoma.com and found out at last minute that the hotel had black out dates.They didnt accept my reservatio through Amoma.I had to get a room on my bill.The breakfast is good, they ladies in breakfast area are soo sweet .The front desk people could be more helpful.I was stuck with a high bill.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thanks for choosing to stay with us during your visit to the Orlando area. It is wonderful to hear that you enjoyed our delicious breakfast and that our team members in the breakfast area made a positive impression on you. We apologize that you had difficulties with a reservation made through a third party website. As we are not affiliated with them, the best course of action may be to contact that company directly if you have any remaining issues. You can always give us a call or check out our website to book with us directly. Our team hopes to have the opportunity to welcome you back again soon!

"A brief stay at a nice and resonable hotel."

4
Robert H, Gwynn Oak 11/06/2018

Check in was easy. Room was clean. Close to All the parks. Really close (within walking distance) of some very good resturants and shops.Room price was reasonable but check the hotel services (i.e. Tripadvisor, Expedia, etc.) first as you may get a better rate on the room. Outdoor pool was clean but small.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Robert, From an easy check-in to our clean pool, it's wonderful to hear you enjoyed your time with us at Best Western International Drive. We thank you for your positive review and look forward to your next visit with us. Come back soon!

"Family vacation"

4
xamatox, Brownsburg, Indiana 10/06/2018

Stayed here for 3 nights. They are in a great location close to everything. Tons of restaurants in walking distance. They do offer a free shuttle to parks but the times are limited so we drove. The hotel is under remodel but the lobby and breakfast area are complete. Pool area is ok. Staff was friendly and helpful. Just a few negatives. All the doors open to the outside Very poor water pressure, you can see the outside through 3 sides of the door and all the air conditioners drain into random Tupperware bowls held down by rocks. Hopefully that will be fixed with the renovations. Nice hotel but with so many choices I will probably try another on my next trip.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to share your review. Your positive and constructive feedback is very important for us as we work to create a memorable experience. As you noted, our unbeatable location makes it easy to take in all of the attractions of the area! We're also delighted that our service team helped you feel comfortable and at home with us. It is, however, evident that we have some room to improve. As you noted, we are undergoing an initiative of updates, and we look forward to improving our guest experience. Come back and see us on your next visit to Orlando!

"Nice Hotel"

4
PattyBBHollywoodFl, Hollywood, Florida 04/06/2018

I book this hotel to go with my girls to Sea World. The location is fantastic. Everything is close. All restaurant are around. The customer service was fine. The breakfast was good quality. The day i went was raining but the stay at the hotel was comfortable.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Patty, Your kind praise of Best Western International Drive is greatly valued! We hope you and your daughters had fun at Sea World despite the rain! Being so close to local restaurants is an asset and we're glad this enhanced your visit. It's also marvelous to know you enjoyed our courteous service and that your stay with us was comfortable. Many thanks for your positive review and we'd love you come back soon!

"Nightmare turned into a dream"

5
User 31/05/2018

I had a reservation at another hotel in Orlando, and when I arrived at 1am with three other women, I found out they had cancelled my reservation because of the late arrival. Naturally, I panicked. Upon arriving to the Best Western on International Drive, I immediately felt relief because of Dakoy at the front desk. He was warm & welcoming and quite literally SAVED our trip. The hotel itself was pretty straight forward - clean, safe and in a great location. The breakfast was awesome, and the lobby was a great place to grab a beer and hang out. Thank you so much for saving our trip and making four women in an unfamiliar area feel safe & welcome. Make sure you never lose Dakoy - he is amazing. We will be back, thank you!!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ali, We were happy to provide you with a welcoming, safe place to stay when your other arrangements fell through. Dakoy will be proud you mentioned his warm greeting. It's great to hear that our excellent breakfast and inviting lobby added to your comfort. Please come see us again soon at Best Western International Drive!

"Life saver"

5
User 20/05/2018

I had a horrible night. I had a reservation with airbnb. But the host messed up and didn't give the full info. And the guards didn't let me. And the host was a no show. I had no where to sleep. But at best western they got my back. They had a room available for me. And Mr. Dakoy was the best front desk personal I have ever delt with. Very professional and kind. He ensure me he was going to help me out. Best western need more employees like this gentleman

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Favion, We are very sorry to hear about your unfortunate experience with your original accommodations, and we are glad to have been able to help you out of a tight spot. Mr. Dakoy is a hardworking and valued member of our team, and we are thrilled that he was able to provide you with the service that you deserve. Thank you for taking the time to share your feedback, and we hope to be able to serve you again soon!

"Very Satisfied Customer"

4
User 20/05/2018

Dakoy's customer service was awesome. Additionally, the hotel property allowed for an awesome experience! It was clean, located in a great place that allowed for travel to just about anywhere within the city. I highly recommend this Best Western location for those of you visiting the Orlando area.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Crystal, What a wonderful review! It means so much to us to earn your fabulous recommendation. Our team, and particularly Dakoy, will be honored to know that we made a difference. As you shared, our location makes it so easy to experience the many awesome attractions of the area. We can't wait to host you again!

"filthy cheap motel"

1
User 18/05/2018

the hotel enjoys prime location in orlando (International drive). however, the hotel is cheap and filthy. the hotel needs major upgrades: new carpets, new furniture and clean bathrooms. my room had a damp/soggy carpet. the odor in the room was terrible. the bathroom were extremely unclean. please avoid staying at this hotel.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We appreciate you notifying us about your recent experience. We're glad that you enjoyed our excellent location and hope you had some good times in the surrounding area. We apologize that we were not able to meet your standards of cleanliness and will address those concerns right away. We know how important it is to provide a welcoming environment for all guests. Also, we will have a talk with the appropriate member of our team about the carpets and furniture. We're always seeking to improve and value all comments we receive. Again, we're grateful that we had the chance to serve you and would love another opportunity to meet your expectations next time you're in the area.

"Mixed Feelings "

3
Ben23488, Exeter, United Kingdom 15/05/2018

This hotel has a number of good things going for it, but there were a few things that we felt let it down at times. Firstly the hotel and the room were very clean - the maids do a great job. My advice however is not to stay in room 306 and ask to be moved if you get allocated this room. We stayed here for 6 nights and the room borders a car park. Every night without fail, youths pull up in the car park playing extremely loud base music (normally around 2am) which woke me and my wife each night. Some nights there would be arguments between the youths and at one point I'm pretty sure it all kicked off! I appreciate that this isn't the hotels fault but I don't think the room would be very enjoyable for a family. The breakfast is also pretty average. All the cutlery is plastic and the plates etc are polystyrene- it felt very budget and I feel this could be improved. All the staff are very friendly and welcoming and the hotel is located in a good position on international drive. If your going to the parks then I would recommend getting Uber's rather than hiring a car as they are excellent value for money. In summary, if I were to return to Orlando I would try another hotel as there are a number close to the Best Western which are a similar price.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ben, Thank you so much for choosing to stay at the Best Western International Drive. We are so happy that you were pleased with the staff, hotel location, and cleanliness of your room! However, we are very sorry to hear that your room location was unsatisfactory due to the noise level of the car park next door. We do very much appreciate your understanding that we cannot control their noise level, but depending on availability, we can work at controlling your room location during your next stay with us! We are also saddened to hear that our breakfast did not meet your preferences. We thank you for your valuable feedback regarding this matter and we will definitely take it into consideration going forward. We would love the opportunity to have you visit with us again, and we will make sure your room is located in a different part of the hotel to better suit your needs.

"Good place to stay"

5
adribarros, Miami, Florida 13/05/2018

The room was very clean. The hotel is close by everything. Staff are very friendly. Breakfast is excellent. The restaurant attendants: Andrymar, Fernanda and Elisa are very attentive, helpful and efficient.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for recognizing us as a great option here in Orlando! It is a joy to hear that you had such a lovely stay. Our friendly service, tasty breakfast, and outstanding location are all part of the value that our guests can expect with every stay. We can't wait to host you again at Best Western International Drive.

"so lovely"

5
Diane C, Wexford, Ireland 12/05/2018

what a great hotel the staff were so lovely from check in to check out we were looked after, without being over indulged . The hotel was so clean every where the rooms and the outside area's. The room though very clean does need some updating. I would get rid of those awful green bolster cushions they end up on the floor not nice a bright throw on the bottom of the bed with bright matching curtains would look much nicer. we had a great time the girls in the breakfast room were wonderful (lovely cookies girls) thank you everyone of you.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Diane, We're very grateful that you chose to stay with us and couldn't be happier to read your excellent review! Thanks for letting us know that we were able to provide you with a welcoming arrival at check-in and that our service was great. We're also happy to hear that you appreciated our high standards of cleanliness and enjoyed our nice breakfast. We appreciate your comments about the pillows and curtains in your room. Again, thanks for your helpful feedback, please come back and enjoy another excellent experience with us in the future.

"I love the customer service"

5
User 11/05/2018

The hotel was very nice, clean and in a great location but what was the best about this hotel were the people that worked here especially Dakoy!! Dakoy thank you for making our vacation even better. You're an incredible asset to Best Western

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Susanna, Here at Best Western International Drive, our people make all the difference. Team members like Dakoy are a perfect example of the passionate and dedicated spirit of service that we value. Thank you for honoring us with your review! We can't wait to make your day again.

"Vacation"

5
User 11/05/2018

We stayed at BW 5 days in international drive it place is very closer to many restaurants and attractions Coca-Cola 360 and others also fun spots and night walking. It desk staff and lead housekeeping personnel very helpful names Irkis and Josefina I recommend this hotel for deafs too.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Rogelio, Thank you for your truly kind review of Best Western International Drive. We are thrilled that you loved our friendly staff and comfortable rooms. It would be our pleasure to pass on your compliments to the team, as we know they will enjoy your kind words. We hope you had a wonderful trip and hope to see you again next time you're in town!

"Best Customer Service at Any Hotel yet!!!!"

5
FamilyFirst4EVER, New York City, New York 04/05/2018

I have stayed at many beautiful hotels, but this hotel has been the best experience yet! The staff is incredibly amazing!!!! I mean reception, dining staff, housekeepers, maintenance worker, pool cleaner...every single person was beyond kind! We stayed for 4 nights with about 11 people. My entire family was so pleased! It may not be the most fancy hotel but the hotel staff made you not even notice that. In the dining area we were always greeted with such love each morning. Andri Mar, Eliza, and Estefania took the time to bring my cousin a cupcake and sing happy birthday! That was so precious to my famil. These 3 women had such sweet spirits and put a huge smile on my face each morning. Mounya at concierge was so sweet as well! She has such patience and welcoming spirit. I was relaxing by the pool and housekeeper brought me a pool floater to relax in the pool on! How kind is that!!! The hotel lobby was very welcoming and the free coffee was a great plus. The rooms were comfortable, though the bathroom was quite dated. The hotel rooms were clean. The pool area was cleaned every morning. The only complaint my family had was the shuttle bus that the hotel provides to Disney. The shuttle bus was absolutely horrible! Hotel Manager- pleaseeeee do something about the shuttle service you use. But again none of the bad stuff even mattered too much at the end of our stay, because the staff was just so incredibly kind, I mean not one bad apple in the bunch! My family will always stay here when go visit Orlando!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We cannot possibly thank you enough for your truly kind words in regards to your most recent stay at Best Western International Drive! It truly means the world to us that you loved our friendly staff and beautiful hotel. It was our pleasure to provide a little something extra to make your cousin's birthday a little better, and we will certainly pass on your compliments, as we know they will be met with smiles. While we apologize for the shuttle service not meeting your expectations, we are happy to hear that it did not put a damper on your trip. We hope you had a wonderful time visiting Disney and can't wait to host your family again!

"Excellent value for money that not even the small negatives can spoil!"

5
Karl P, Essex 01/05/2018

We stayed for 5 nights at the Best Western at the beginning of our Honeymoon stay. It was a Monday late afternoon check in so it was really quiet and the staff were very welcoming and introduced the hotel very nicely. We stayed in room 216 facing the pool and the room was spacious with pretty much all the facilities needed such as Safe, Iron and Ironing Board, Fridge and coffee machine. The bed was king-size and extremely comfortable. I really need to know where you got the pillows from as they were amazing. Location wise very very close to the Orlando Eye, The Slingshot and many great restaurant choices (Such as Chuys which was fab). Its across the road from a big Walgreens so you can fill up on snacks and water without having to pay in hotel prices. Our room like I said before was facing the pool so we did not have the noise of a busy international drive. Only on the odd occasion at night did we hear mangos nightclub across the way blare out. Bed was that amazing it wasn't an issue. Only small gripe I had was the choice at breakfast but it was complimentary and the price we paid for our stay it wasn't a major concern. Golden Coral is just round the corner for an amazing buffet breakfast for $10. Hotel offer shuttles to and from the parks. We didn't use as Uber was pretty cheap but the service is greatly appreciated to those with a tighter budget. Will happily recommend and thank you for kick starting our honeymoon the correct way.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Karl, Our team is touched by your excellent recommendation of Best Western International Drive! We wish you both all the best as you begin married life. It's wonderful to know our location was so convenient for you. Although a couple of aspects of your stay could have been better, we're delighted that this didn't detract from your enjoyment of our quiet, comfortable, well-appointed accommodations, welcoming front desk service, and complimentary amenities. It was a pleasure to have helped make your honeymoon special and we'd be honored to host you again.

"30 Year-Old Hotel & It Shows"

2
User 23/04/2018

The staff are polite and professional. The exterior of the hotel is inviting. However the room (412) was not clean and there were many traces left from the previous guests (hair, clothing tags, wrappers). Bath towels were stained, decorative bed pillows were stained, faucet in sink leaking, toilet was not clean. Not happy with this room and when I questioned the cleanliness of the room, I was told by front desk the property is 35 years old. I was alone on a business trip but I would never bring my family to this hotel. Cleanliness is everything.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Guest satisfaction is important to us, so we're sorry to learn you did not enjoy your visit. While we're glad our staff made you feel at home, we're sorry for any concerns about cleanliness and overall upkeep. We'll pass your comments along to the appropriate staff members and we'd appreciate the chance to offer you the fresh, tidy accommodations you seek.

"Fantastic customer service"

5
User 21/04/2018

The hotel has a great location at the International Drive in Orlando. Rooms are clean, and have enough space. The staff is very friendly, especially Fernanda and Adriana at the reception. We arrived without reservation, and they were very helpful, gave us a warm welcome in the hotel, and made sure we had a pleasant stay.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Julien, Thank you for your wonderful review! Our team had a blast serving you and we are delighted that our caring hospitality really stood out. Fernanda and Adriana, in particular, will be excited to have made such a difference! Depend on us again here at Best Western International Drive.

"A Truly Happy Place"

5
jfreenj, Pennsylvania 19/04/2018

My husband and I stayed there last month. We did a quick trip away from the cold for a few days of warm weather. What a pleasant surprise this hotel was. Very comfortable accommodations, and the complimentary breakfast was delicious and filling. But we especially noticed how pleasant the staff was. They really seemed to enjoy working there. Very helpful with lots of smiles. We were truly impressed.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
On behalf of the entire staff, we thank you for the five-star review you've given Best Western International Drive. Delivering exceptional customer service is our goal and your recognition makes it all worthwhile. It's also nice to know that our comfortable accommodations and filling breakfast enhanced your stay with us. We hope to once again be your choice in lodging if another quick trip to our area is in your plans.

"Will Stay Again"

5
asxgirl, Malta 19/04/2018

Great location on International Drive. Centrally located to all theme parks and loads of restaurants. Room was always impeccably clean. Staff very friendly and helpful. Free coffee in lobby all day. A good variety of food for breakfast. Will surely return if I ever visit Orlando again.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Wow! Your five-star review checked all the boxes in what we aim to provide for our valued guests: a convenient location, clean accommodations, and wonderful service to our guests. We're glad you enjoyed the breakfast options as well. Thank you for taking the time to let us know about your stay at Best Western International Drive. We are excited about your next visit!

"Nice place to stay in busy Orlando area"

4
Mr C, Sacramento, California 16/04/2018

This hotel was clean, comfortable and convenient for Orlando area. Price was reasonable for the area also. Very good breakfast, for a free breakfast. Comfortable roomy rooms. Nice sitting area by pool for breakfast.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your kind words! It sounds like we provided the value you needed here in Orlando. As you wonderfully described, our clean, comfortable, and convenient hotel makes it easy to get the very most out of your exploration of our wonderful city. We're happy that breakfast was a great start to your day! Come back soon.

"Lovely staff, great breakfast, clean rooms!!!!"

5
ShayZR, Miami Beach, Florida 16/04/2018

My family and I enjoyed our stay at this hotel while on our 3-Day Disney trip. The hotel's location is in the center of I-Drive, has a kind hotel staff, and the complementary breakfast is great (They have mickey waffles!!) The rooms were nice and clean !! I would definitely recommend this hotel for families going to the theme parks. I will definitely be staying at this hotel for a future visit.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Shay, It warms the hearts of our team to read that you would recommend us! Thank you so much for making us a part of your adventure. We are delighted that our clean, convenient accommodations, friendly service, and tasty breakfast were all part of a great value here at Best Western International Drive. It would be a treat to have you back very soon!

"Great Location and Good Breakfast"

5
Pratya S, Bangkok, Thailand 07/04/2018

We visited this property with group of 6 people for 2 rooms ( 4 adults and 2 kids). After a long flight from Bangkok, we took a car from Car Rental at MCO. The location of hotel was very easy to locate. We arrived the hotel almost 2 am with big hungry. Then, we went to Walgreens to small shopping and eating. It is within walking distance by 10-minute walking. Upon breakfast (for 6D5N), we enjoyed it upon excellent grade compared to what we paid. We loved BACON but we could taste it on Sun and Wed? (Twice a week....as I known). I, personally, love free coffee at lobby. Additionally, staff were lovely and friendly. Lastly, area of International Drive has been changed a lot after my first visit 25 years ago. Highly recommended.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Pratya, Thank you for the recommendation. We're so pleased our friendly staff helped make you feel welcome after a long flight. It's great to hear that our location enabled you to get something to eat around the clock and that our tasty breakfast options were to your liking. Should your adventures bring you back to the area, we'd be pleased to host you again at Best Western International Drive.

"Very clean and great continental breakfast"

5
Juan R, Raleigh 05/04/2018

The staff was very friendly and the hotel and rooms in general were very clean. We were surprised that the continental breakfast was so good with lots of variety. The only drawback was the free shuttle. Vehicle not in great condition and because we missed the 6pm shuttle back to the hotel we were going to have to wait for the 9pm shutlle. Luckily another shuttle company agreed to drop us off close to the hotel. Of course we had to give him a great tip which defeated the purpose of having free shuttle from the hotel.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Juan, Here at Best Western International Drive, we aim to not just meet but exceed, guest expectations. We are so happy that you enjoyed our delicious breakfast options and friendly service, and expect that these factors along with our comfortable accommodations led to your leaving refreshed. Please accept our apologies for the less-than-perfect experience you had with our complimentary shuttle service, although, we take solace in knowing that you managed to get back to our property without too much hassle. It was our pleasure to host you, and we hope to do so again soon.

"very helpful front desk"

5
Dana L, Raleigh, North Carolina 01/04/2018

Got in really late. front desk man pleasant and clear in giving info to us for our stay. greeted us by name (last guest to check in!) breakfast was nice, had indoor and outdoor seating. Room clean and comfortable for the 4 of us.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Dana, We take pride in offering all our guests a welcoming, comfortable place to stay so it's wonderful to know we succeeded with you. It's great to hear that our tasty breakfast options were to your liking and that you enjoyed the choice of outdoor seating for your morning meal. Our friendly staff wants all our guests to feel at home and will be glad to know they were a highlight of your stay. We look forward to seeing you again at Best Western International Drive.

"We had a great (but short) stay!"

4
DebieDC, Marietta, GA 31/03/2018

We came into town for just one night to see a show and get some ribs at Tony Roma's. It was me, my husband and my mom who has mobility issues. We showed up a little before check in time and also requested a room either close to an elevator or to the parking area....we checked in early and the room was right near the parking which made it much easier on my mom. The room was plenty big for the three of us and it had a nice big tv, refrigerator, microwave. The room was clean and the beds were comfortable. They had breakfast which was really good. The eggs were delicious (I was really surprised) and a variety of other things; cereal, waffles, ham, cheese, pineapple, muffins....I could go on but, why? Our last experience with a Best Western wasn't really great but somehow we were members of their rewards club and the check in experience was easy and they gave us a bag with two bottles of water and two little granola bars...nice. I'd stay there again.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Debie, It was a pleasure hosting you and your family during your recent trip. We were happy to provide you a room close the parking area. Thank you for sharing how much you appreciated the clean, spacious rooms and excellent variety of breakfast options. We're glad you felt welcome throughout your visit and we'd be proud to have you stay with us again should you be back in the area.

"Great experience "

5
User 31/03/2018

Came here for 3 nights with my husband we were on our honeymoon and this was one of our many stops. We were greatly welcomed by a lovely man who checked us in and was so friendly. My husband mentioned to them when booking about our honeymoon and when we got to our room they had a beautiful display made out on our bed and a lovely hamper too, I will attach photos. Place was clean room was perfect everything we needed no complaints. Breakfast wasn't great but it started us on our day. Shuttle bus brought us to Disney was ideal no hassle parking. Mounya checked us out and was very friendly. Will definitely stay again

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Emma, Congratulations on your marriage! We're so pleased you made Best Western International Drive a part of your honeymoon plans. It was our pleasure to provide you with a complimentary gift basket and shuttle service to the parks. Thank you for sharing how much you enjoyed your stay in our clean, cozy rooms. Our friendly staff will be glad you felt welcome throughout your stay at Mounya will be proud you mentioned her by name.Should your plans bring you back to the area, we welcome you to stay with us again.

"Learning experience abroad"

5
Teresa M, Altomonte, Italy 31/03/2018

We live in Italy and last summer I took a few of my students to Orlando to broaden their learning of the English language and American culture and stayed at The Best Western for a week. The experience was unbelievable. The hotel was perfect for us. The students instantly felt safe and at home. The people that work there have a knack at making you feel like family. From the kitchen staff to the cleaning and maintenance staff, everyone was friendly and helpful. They took care of all our needs and Frank Pacienza, the manager was the best!! The rooms are spotless and very comfortable. Not to mention the great breakfast!! What is also great is the location....so close to everything. The kids loved the pool. I am already planning my trip for this summer. And guess where we will be staying???

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Teresa, What a wonderful way to help your students learn English and American culture! We're honored you made Best Western International Drive a part of their learning experience. Our friendly staff will be so pleased your students felt safe and at home. It's great to hear that our location was ideal for your needs and that the pool and tasty breakfast options added to the experience. We look forward to seeing you and your students again this summer.

"Good location but that's about it it"

3
Irina J, Tallinn, Estonia 29/03/2018

It's my 2nd review being submitted - my 1st one was never published. We were looking for a nice hotel on international Drive close to all attractions. It's was our 4th time in Orlando and ratings and reviews of BW hotel seemed positive. Location is great, facilities are average. Theme park shuttle was always late - we ended up taking Uber all the time. One morning we saw a huge cockroach in the bathroom, we took a photo and showed it to the staff at the front desk. Front desk staff apologized, all they could do is refund $10 resort fee for one day. Really? that was the main disappointment of our stay, the nonchalant response and attitude that it was not a big deal.

"Gator National Weekend "

3
TheRobinsons57, Pembroke Pines, Florida 25/03/2018

Ist time to the hotel and for the most the hotel is clean and in a great location, but remember this is not a luxury hotel it is for someone who doesn't want to spend a lot of money. And this is what this best western is. The things I did like was they bill my credit card before we got there we arrive around 5:00 pm and front desk clerk said we bill you already I ask why he didn't have and answer I know if you don't show up you will be bill for one day. He bill me for my entire stay. I didn't like that at all. But I did say nothing about it I knew I would never stay here again. 2nd the have no decent cable channel for you to watch I was very disappointed with that beds are very comfortable and location is great for the restaurants and things to do one international drive, but there are a lot better budget friendly hotels near by.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Guest satisfaction is important to us so we're sorry you felt aspects of your stay could have been better. We're glad our location worked well for your needs and that you appreciated our clean, cozy accommodations. However, we're sorry for any confusion regarding your bill at check-in and we'll look into this further. You're welcome to contact us if you wish to discuss it in more detail. Please also accept our apologies for any disappointment with our TV channel selection. We'll keep your comments in mind for future improvements and we'd appreciate the chance to host you again should you be back in the area.

"Good location worn out facility"

3
Leonard W, Edmonton, Canada 23/03/2018

My wife and I spent 2 nights here to spend time at Universal Studios and Disney attractions. The gal at the front desk was very friendly and efficient with a big smile I believe her name was Fernadra. The hotel and room is showing it's age but we were comfortable in our room. Basic amenities in the room and TV channel selection ample but why don't they have a program guide! Anyway breakfast included with selection of scrambled eggs, very salty bacon and lackluster sausages. Bread products also available for toasting. Breakfast room staff very attentive, smiling and friendly. The attractions were close by and the hotel offered shuttle bus service to all the attractions but only twice a day so make sure you check the departure schedule not to miss out!! Fernandra was always smiling behind the desk. and offered daily greetings. Plenty of nice restaurants on International Drive a few minutes away. If you want a well located basic hotel at somewhat reasonable rates then stay here.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Leonard, Thank you for your stay! It was a treat to have you with us and we are happy that you got a great value from the experience. We strive to provide a clean, comfortable, and convenient visit for each and every guest and it sounds like we succeeded! As you noted, our location is ideal for making some special memories. Thank you for your recommendation and come back soon!

"Best Western rules"

5
Oldgreyfox14, The Hague, The Netherlands 22/03/2018

During our stay with our Dutch Baseball Team New Porks Baseball we loved our stay in The Best Western. Great rooms, very friendly service, Amazing breakfast buffet and Great pool and friendly pricing Will make us return for Another time in Orlando and Best Western

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your stay! It is a delight to see that you and your team loved the experience. We loved having you! Refreshing amenities like our breakfast and pool help our guests relax and enjoy their time in our wonderful area. We look forward to your next stay!

"Budget friendly for tourists "

4
juanita_v, Woodland, California 12/03/2018

Good for families going to the various parks that surround this location. Decent breakfast offerings and outdoor seating helps alleviate the crowd in the breakfast room. Clean and well maintained, but definitely showing its age. Rooms facing International Drive get plenty of traffic noise.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Juanita, We really appreciate you taking a moment to share your feedback! It was a delight to have you with us and we appreciate you highlighting some of what makes a stay here at Best Western International Drive a great value! Thank you in particular for recognizing us as a family-friendly destination. We work to deliver a terrific value to all our guests who are making wonderful memories here in Orlando. When you are back in town, make us your first stop!

"It was a great hotel to stay at with family"

5
brittneythai, Hollywood, Florida 09/03/2018

It was a really nice hotel to stay at. It was so close to many restaurants that you can actually walk to. The room were really clean and the staff were nice. The location was close to theme parks and the hotel do offer shuttle to the parks and back to the hotel. The only thing that bothered us the most was waiting for the shuttle to pick us up from Disney and we had our kids with us. It was FREEZING outside. Other than that our stay was terrific! We will definitely come back again!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Brittney, Our goal at Best Western International Drive is to offer all our guests an amazing experience, so we're glad to know we succeeded during your stay. It's wonderful to hear that our location made it easy for you to explore local dining options on foot and that our shuttle services added to your convenience, despite the cooler weather. We look forward to seeing you again soon!

"Great value"

4
cening, Mataram, Indonesia 05/03/2018

Good location on International drive, very close to so many attraction in Orlando. Surrounded by restaurants and shopping malls. This hotel provides free breakfast. Staff are friendly and helpfull. Rooms are clean with good amenities. Great value for your money.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
It was our pleasure serving you at Best Western International Drive. We are excited that you really appreciated the value of your stay and were pleased with our ideal location, complimentary breakfast, and clean, well-appointed rooms. We hope to host you again soon!

"Reasonable Price but Dated Facility"

3
loudanew2, Poughkeepsie, NY 26/02/2018

We arrived fairly early and requested a first floor room. We were told one would be available in about 10 minutes which turned into about 20 minutes but still acceptable. The room was clean, cool, and dimly lit. It was located near the pool, the breakfast room and several tables making it very convenient. There was some noise by people walking by talking loud but generally it was not bad. The heat/cool was under our control and easy to adjust. The rug looked like it needed cleaning and was threadbare in places. Location is good if you want walking access to several chain restaurants and Ripley's. Breakfast was satisfactory but a step below another BW we stayed in the prior week. I was surprised to see 4 people working the breakfast room but they did a good job keeping the plates full. A nice touch by one of the workers was walking around with a plate of cookies for anyone who wanted one. I did not see a tip jar but would have tipped for the service we received. We has some mechanical issues with the room one of which was fixed quickly but the second one did not get addressed after 2 requests. We were there 3 nights so plenty of time to fix that issue. They use low wattage lights so the room was not very bright. Trying to shave by the mirror was a challenge. We left the door open to get fresh air and additional light.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We are glad we were able to place you in your requested first-floor accommodation and that you found your room cool and comfortable. It is also good to know that you were pleased with the location of your room close to the pool and breakfast room, as well as the service you received from our breakfast team. While we are glad that we were able to quickly resolve your first issue with your room, we apologize that your second issue was not resolved during your stay. Your comments will be shared with our maintenance team to help them improve their service. It would be terrific if you would come back and stay with us again and allow us another opportunity to give you the stay you expected.

"Great place to stay"

5
dturnbull607, Hamilton, Canada 24/02/2018

All staff were great. Fernanda was at the front counter helped us with directions to the airport and printed our Boarding Passes. This young lady went out of her way to help. Thank you so much. Yours truly Paul,Mark, Manoly,and Ed.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Paul, Mark, Manoly, and Ed, It was a pleasure to serve you! Thank you for your kind and encouraging words. Our team, and particularly Fernanda, are thrilled to receive your recognition. We look forward to seeing you again here at Best Western International Drive!

"close to everything"

4
happy123Parkcityut_, Park city ut. 14/02/2018

This locations is right across the street from i360. Many restaurants and things to do close by. Rooms are clean but not super nice. Breakfast is okay. ask for a room near the pool instead of on the back side of Hotel. The traffic from the highway close by can get loud.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for paying us a visit here at Best Western International Drive! We are delighted that our location was perfect for your needs. As you described, we are close to a tremendous variety of shopping, dining, and entertainment options. Our guests can get the very best of our magical area! Although you did experience some issues with noise, we hope that you were able to rest comfortably. Come back and see us again soon.

"Great breakfast especially Gloria !"

5
iristing, Taipei, Taiwan 10/02/2018

Being our 2nd stay here in this hotel and coming back 2 years later again. Great stay & great breakfast especially with special service from Gloria on our first breakfast with the cookies and the mickey waffles served! She's so sweet and my daughter loved it!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Repeat guests are our greatest compliment at Best Western International Drive but it seems all the glory goes to Gloria and her breakfast team this time. It's lovely to know we gave you and your daughter a great start to the day and we'll be sure to share your praises with Gloria who will be thrilled! Thank you for the five-star rating and we would love to host you again soon.

"Favorite Best Western in Orlando!"

5
Angelo F, Columbus 03/02/2018

At the time of this posting, I've stayed at the Best Western International Drive twice. Both experiences have been great. There are several Best Westerns in Orlando and this one takes the crown. The front desk staff is very friendly and well stocked with a good variety of sundry items. As other reviews have stated, the parking lot can be difficult at times to navigate; but the parking is complimentary and secure. The complimentary breakfast is enjoyable and the hotel location is unrivaled. It is within walking distance to several restaurants and attractions and a short drive away from others. Will stay here every time I'm staying at a Best Western in Orlando!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Angelo, What a fabulous review! It is an honor to be recognized as one of the best hotels in the area and we are so happy to have had the honor of hosting you. We're delighted that our friendly, personable team members and amenities like our complimentary breakfast have added up to be such a tremendous value. Our team can't wait to have you back again soon!

"Like a home and with some outstanding employees"

5
juliocecorreia, Osasco, SP 27/01/2018

I'll start with the excellent service, mainly total care from Gloria, Andry, Elizabeth (in breakfast service) and the housekeeping Eider, all of them so so so kindly and they are really focused on the guests satisfaction. I recommend. My rate is 10.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for sharing a truly wonderful review. It means the world to us to receive your individual recognition for our team members that make an exceptional experience possible here at the Best Western International Drive. We are very grateful for your recommendation and hope that your terrific rating means we have earned the pleasure of your future return!

"Was expecting worse!!!"

5
martininblack63, Ontario Canada 18/01/2018

After reading some negative reviews, I wasn't too sure about this hotel. Yes it's older, but it is very clean, freshly painted and has a great, cheerful, helpful and friendly staff. Also located in a handy section of International Drive with a lot of dining options.... I would stay there again!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Martin, It is always a wonderful thing to be able to exceed our guests' expectations. We are excited to hear that you appreciated the friendliness of our staff, the clean and updated feel of our property, and our convenient location. Thank you so much for your five-star review, and we are already looking forward to the opportunity to welcome you back!

"Great locations.Almost perfect!"

5
ktseng, Singapore, Singapore 17/01/2018

Pros: -Great breakfast, the dining area is quite small. It shd be ok as there are more tables outside the dining room, but not so during winter, no one used them. The staff there was awksome and helpful, could not praise them enough! - Room is slightly smaller for the double beds room. air-conditioning is quiet and effective. - Location is great, 10min drive to universal studio and 30min drive to Disney. Many eateries in the surrounding esp my favorite Shake Shack which is within walking distance. - Digital Safe, microwave, fridge, hair dryer, lots of usb ports and power outlets. Cons: -None, as I said nothing bad to say about this hotel!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to let us know about your recent stay at Best Western International Drive. We're delighted you enjoyed your stay and that everything met your satisfaction. Our hardworking team members strive to provide a comfortable stay and beneficial amenities. They will be happy to know they succeeded in doing that for you. It's excellent that you were able to enjoy the amusement parks and eateries during your time with us. It will be our pleasure to welcome you back again.

"Cool hotel but not my favorite"

4
User 16/01/2018

Cool hotel amazing location and great customer service the parking lot is a joke and very small and disorganized our room was right beside the breakfast area, don't ever choose this room!!!! when we went outside we had an audience outside of the room.....very embarrassing :/

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for choosing to stay with us at Best Western International Drive; it was a pleasure to welcome you. We're glad to hear that you found our location convenient, as well as received such good service from our team. However, we are sorry to hear that some aspects of your stay were disappointing. Please accept our apologies if you found the parking lot on the small size and did not enjoy the location of your accommodations. Our staff is always available to make your stay more comfortable and would have been happy to see if another room was available. All comments are appreciated as this enables us to monitor and improve guest satisfaction. Thank you for taking the time to share your insightful feedback, and we hope that you will come and see us again so we can provide you with an even better stay.

"Good Experience!"

5
VisitorTripAdv, London, United Kingdom 08/01/2018

Staff is great! Excellent check-in and check-out, very professional and kind. Thank you very much Mounya! In general, the service was great, good breakfast and wonderful location! Breakfast ladies were so kind and charming, Thanks Gloria!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Our friendly staff at Best Western International Drive truly enjoyed hosting you. Mounya and Gloria will be thrilled you mentioned their top-notch service. We're also happy to hear our check-in and check-out process went smoothly and that our tasty breakfast options were to your liking. Should you be in the area again, we invite you to stay with us.

"Great experience!"

5
kargea89, Heredia, Costa Rica 06/01/2018

We went on a family trip, in general the service was great. The breakfast ladies were so kind Gloria, Andrymar and Elizabeth. Special thanks to Gloria, you're so charming and caring! We loved the Mickey Mouse pancakes!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
It was a treat to have you and your family with us! Thank you for your kind and personal recognition of several members of our team. Our breakfast staff is the best in the business at getting our guests off to a wonderful start to the day and Gloria will be thrilled to have had such an impact. Should your travels bring you back to the area, we would love to host you here at the Best Western International Drive.

"Family trip"

4
samika2018, Ocean Springs, Mississippi 05/01/2018

This was 1 night stay till we checked in the resort but everything and everyone was great clerks were nice and room was clean and close to a lot of restaurants and activities for the kids to do so overall it was great for a last minute.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We thank you for your terrific review of your visit. It makes us smile to know that your family enjoyed your overnight stay with us in your clean and comfortable room. Our team is always happy to hear that you found their customer service friendly and helpful and our location convenient to many dining choices and activities for the children. We look forward to you staying with us again.

"Don't go"

1
Ogalarza, Tampa, Florida 01/01/2018

Staff is great, rooms are very outdated. Not what best western usually is. The mattress was so bad, I have thrown away mattresses in better condition than this. The lighting in the room was very poor, so ladies don't think about doing a great make-up job here.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ogalarza, Our team thanks you for your compliment regarding their wonderful customer service. However, it is disheartening to read that despite their efforts, you did not enjoy your accommodations. Our team is always only a phone call away to assist you with any issues that come up during your visit. Should your travels bring you back, we would like to be given the opportunity to provide you with the stay you deserved.

"Front desk staff"

4
664antoines, New York City, New York 29/12/2017

Jaylee was very helpful during my stay she was very helpful during check in very happy and smiling she also was helpful ocer the phone when i called to confirm my reservation i came back and stayed because of excellent service

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent trip to Orlando. It brings us great joy to hear about the fun and friendly service our team provided to you throughout the hotel. It is our pleasure to serve you. We cannot wait to welcome you back again soon.

"Hotel rating"

3
User 28/12/2017

Great location and great value for Money. It would be importante review the breakfast menu, because over the course of days it becomes cloying. I suggest there is a person to do the parking security at night

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent trip to Orlando. We are glad you enjoyed your stay and our central location on International Drive. We appreciate your feedback. We hope to welcome you back on your next trip to the Orlando area.

"A good value hotel during a very busy holiday season"

4
WanlessPark, Toronto, Canada 27/12/2017

We were visiting Disneyworld after our Caribbean cruise. Overall the hotel was comfortable with a very good breakfast and excellent staff. The only problem was a noise during some nights, since our room was facing a street.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. We are glad you enjoyed our comfortable rooms, on-site breakfast area and friendly team members. We hope to welcome you back with us again soon.

"Mini vacation"

4
Jasmine A, Lake City, Florida 26/12/2017

Although we only stayed for one night, it was great. Only issue was the toilet did not flush, therefore we informed the receptionist when we checked out. When we were eating breakfast out on the deck, the sky was raining ashes, which was obviously not there fault but was very odd. Everything was great during our stay and will definitely come back and visit!

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Avanti Resort for your recent Universal vacation. We are glad you enjoyed our clean and comfortable accommodations and the great value we have to offer. We look forward to welcoming you back with us again soon.

"Breakfast"

5
User 25/12/2017

Excellent breakfast Gloria and andrymar , are excelente and take care of everything Always with a smile in her faces She give to me and my family excellent customer service Merry Christmas and happy new year

"First time in Florida"

5
cblamb2017, Rochester, New York 25/12/2017

My first time in Florida and was impressed about all the Palm trees and colorful buildings and well kept areas. I had made trip from central New York to help my Daughter move back to New York. Impressed with the cleanliness and order of the Hotel, room was immaculate, well supplied and in good order. Also, having different firmness of pillows was an important detail which I much appreciated. Breakfast...was an absolute fantastic delight!! I was met by two Ladies when I walked into the breakfast area with the biggest smiles and cordial welcome. I hope I got their names right...Gloria, Andrymar, Elizabeth and Jenika. I would not hesitate to stay there again!!

"Good place and great attention"

5
jhon1ruiz039, Bogota, Colombia 20/12/2017

It is a good and comfortable place to stay, the kitchen services people and housekeeper is very nice. The food is good and clean, the room was cleaned all days. Thanks to: Gloria, Elizabeth, Jesika and Eider.

"Nothing Special- Would pay more and go elsewhere"

2
Liam B, Weymouth, United Kingdom 18/12/2017

Me and my partner stayed for two weeks starting end of November 2017, mostly to visit Disney & Universal. On arrival were greeted by very friendly staff. We were given a room to the right of the hotel (Right next to the main road) We firstly felt very un-safe. you could hear everything in the next room and the busy road outside. After staying in the room for 3 days, asked to change rooms as it was unbearable at night. We then changed rooms, and by accident left a designer Womens top in the wardrobe. We asked reception for the manager and after 3 days of promising to ask head of cleaning, eventually was told it was not in there (Clearly stolen) The carpets in Both rooms we were in, were smelly. Everyday we got back it smelt of chlorine and if walked on barefooted, would get black on souls of feet The breakfast was very basic, crowded and did not have the Mickey Waffles that were advertised, just cheap dry ones. The transfer service to the parks were very organised and a good service. The staff behind the reception desks are very helpful and friendly, but overall wouldn't stay here again and definitely wouldn't recommend bringing children to this hotel.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. We are disappointed to learn that your stay was not as positive as we would have hoped. We apologize that your rooms cleanliness was not to the high standards we aim to achieve. We have addressed this with our Housekeeping Team. Should you find yourself in the Orlando area in the future, we do hope you allow us another opportunity to exceed your expectations.

"Breakfast isn't that great they give same breakfast every day I stayed there for 2 weeks and it was the same thing every"

1
Liz M, Orlando, Florida 16/12/2017

They canceled my room key for no reason and even put the wrong date on my parking permit there's a night club next door that u can hear the music all night long on the weekends that's something that wasn't good if your trying to get some rest

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing Best Western I-Drive for your recent trip to Orlando. We are thrilled to read how pleased you were with our central location on International Drive. We appreciate your feedback in regards to the noise from the nearby. We are working on a solution in regards to the highway noise. We hope to welcome you back with us again soon

"Not bad..nothing special"

3
deps, bradenton florida 11/12/2017

This hotel did what we needed for us..a clean room, comfortable bed and good location. The breakfast was good but very crowded...to be expected when near Disney Resorts..if exterior appearance is important to you, you won't find it here....old and a bit run down looking..but overall a fine room to lay your head and take a shower before venturing out...

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read how pleased you were with our clean, comfortable rooms and our excellent service. We appreciate your recommendation and we look forward to welcoming you back again soon.

"You are able to find another Best Western better in Orlando......."

3
LOBAO C, Florianopolis, SC 10/12/2017

Good location on International drive, around lovely and many restaurants. On the reception the attendants aren't courteous........good breakfast included on the rate. It isn't a quite hotel, because its corridors, access to the rooms are all facing the street and with the arrival of their guests intense noise.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. We are glad you enjoyed our spacious rooms and on-site facilities. We are disappointed to learn that you were disrupted by the noise of other guests. Our security team would have been more than happy to assist with asking the other guests to quiet down. We are also sorry for your rare experience with our front desk team. We will certainly address your concerns. We hope to welcome you back with us again soon.

"Nice S[pt on I Drive"

5
Robert J, Boca Raton, United States 04/12/2017

we are big fans of this hotel and the staff here...so many attractions, stores and restaurants within easy walking distance and shuttles to major attractions in the area. always made to feel welcome here and as a result we will return soon

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
We are absolutely thrilled to know that you have made Best Western I-Drive your choice when staying in the Orlando area. It is great to know that our clean facilities, central location and friendly team members contribute to your loyalty. We are grateful for you recommendation and look forward to welcoming you back again soon!

"A hotel you can count on!"

5
Paula E, Jackson, New Jersey 04/12/2017

You can count on Best Western to be ready when you get there and give you a clean quiet room. They are ready to help with anything you need from directions to restaurant suggestions. The hot breakfast was incredible with more kinds of foods than I have seen at any other hotel stay. Served for many hours each morning, this is a HOT breakfast with everything you could want. They also offer express checkout which speeds up things.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing Best western I-Drive for your recent Orlando vacation. We are delighted to read how pleased you are with our clean and comfortable and breakfast area. We cannot wait to welcome you back with us again soon. You certainly can count on us to make your stay memorable.

"Great place to stay."

5
dcarpy, Somers, Connecticut 02/12/2017

The staff was so friendly and welcoming, check in was a breeze. The room was clean, larger than I expected and the bed was very comfortable. It is conveniently located to so many attractions and shopping. I would definitely stay here again.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read that you were able to enjoy our clean and our comfortable rooms. It is also great to know that our central location on International Drive was ideal for your stay. We look forward to welcoming you back with us again soon!

"Good overall with on issue"

4
Vampess2, Manchester, United Kingdom 02/12/2017

Spent 3 nights here. Hotel was very nice, clean and close to everything needed. Breakfast was fine needed to be restocked a little more as workers seemed to come and take everything. Room was big, plenty of hot water. Pool was freezing cold so did not venture into it. The last night we had a problem with the air con it just would not go off, contacted reception send someone up who completely disconnected it so ended up with the room being boiling hot. Spoke to reception about this the following morning person on was not interested, asked to speak to a manager was told not around will contact me never has or did. Would book again but if a guest does want to speak with a manager one should at least come and see you.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you enjoyed the great value Best Western I-Drive has to offer. We are also happy to hear how pleased you were with our clean rooms and central location. We apologize for your A/C unit issue during your stay. We are working on solutions for this. We cannot wait to welcome you back with us again soon.

"Vacation"

5
User 29/11/2017

We are deafs enjoyed 7 days at BW Int.Drive Front Desk staffs of day and nigth were helpful and courteous also we know jose for so long and Gloria Breakfast attedant was so sweet help my wife deaf also and great servers Andrymar ,Elizabeth,and jenika were very nices and great housekeepers Aida and Eider also others fine housekeepers. We gonna go there forever. We recommend anyone go on vacation enjoy the expirence of many closer places to enjoy the fun and eat plus pleasure to take a walk at I-Drive it was a great pleasure . ty God Bless .

"Weekend Getaway"

5
15jasmynm, Lakeland, United States 27/11/2017

it was a pretty good stay. I had enough points to have a free night I decided to go with my kids. We stayed at the BW on International drive in Orlando. the hotel the staff the breakfast was excellent. hotel is close to everything very convenient.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Customer oriented stay"

4
Lorrick1975, Manning, South Carolina 23/11/2017

Rooms were clean, service was good. Surprised to receive free bottles of water and snacks at check in. Attraction tickets can be purchased in the lobby, however, I recommend checking online before buying.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing Best Western I-Drive for your recent trip to Orlando. We are pleased to read how pleased you were with our Best Western member welcome bag we thank you for your loyalty. We hope to welcome you back with us again soon!

"Best Western Orlando International Drive"

5
happycatt, Phila 22/11/2017

We recently stayed at Best Western Orlando International Drive. IT was a very nice place. The staff was very welcoming. Fernanda and Jaylee did an excellent job answering our questions and making us feel welcome. I would definitely stay here again. It was nice to have a choice of eating breakfast indoors or outside. The breakfast was very good too.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you enjoyed our clean rooms and central location on International Drive. It is fantastic to hear about the exceptional service our team members provided to you. We look forward to welcoming you back again soon

"Very convenient to parks, restaurants, shopping"

4
HudsonTigger, HUDSON 20/11/2017

Recommend this hotel for convenience to parks, shopping and restaurants. Walking distance to all. Ask for a room other than located out front on International Drive, can be noisy with vehicle and pedestrian traffic. Courteous staff, facility clean inside out. Pool small, but lounge chairs all around and very clean. Dining room a nice size, hot breakfast good.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent trip to Orlando. We are delighted to read how pleased you were with our clean rooms, friendly staff and breakfast area. It is also fantastic to hear that you were able to enjoy our pool area and central location on International Drive. We are glad that our proximity to countless restaurants, entertainment and shopping was ideal for your stay. We look forward to welcoming you back with us again soon.

"Great Hotel and Location"

5
H8349FVmichaelb, United Kingdom 16/11/2017

Nice Clean Friendly Hotel with a Great FREE Breakfast. Well looked after by all the Staff from Check in to Check out. We would recommend this Hotel to anyone,you'll enjoy your stay ( and Breakfast ). Very close to loads of places to eat and just across the street from The Orlando Eye.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read how pleased you were with our clean hotel, on-site facilities and friendly team members. It is our absolute pleasure to serve you. On behalf of the team here Best Western I-Drive, we appreciate your recommendation and look forward to welcoming you back again soon.

"Great hotel"

5
65paulaandreav, Miami Beach, Florida 09/11/2017

This hotel is awesome, the staff is really nice. The breakfast is delicious and the hotel is in a great location near to everything you need. The bed is pretty comfortable and the bathrooms are clean.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with. We are thrilled to read that you enjoyed our clean, comfortable, and location. It is wonderful to know that our team provided you with the excellent service we are known for. We cannot wait to welcome you and your family back again on for your next Orlando vacation.

"Friendly great-value hotel in an excellent location."

5
904Marrakech2014, Bristol, United Kingdom 05/11/2017

We stayed here for 3 nights, tired after our flight from London. We felt totally relaxed and refreshed by the time we checked out! The staff are efficient & friendly, the beds were comfortable, the bedroom was spacious and the complimentary breakfast was excellent. We thought it was incredibly good value for the price we paid. We managed easily without a car - plenty of good places to eat within a short walk of the hotel or you can take a trolley bus along International Drive. As we are 'seniors' the fare was just 25 cents each - unbelievable!

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you enjoyed our clean, comfortable, spacious rooms. Our housekeeping team works diligently to maintain high levels of cleanliness throughout the hotel. We appreciate you recognizing their efforts. It is also great to know that you were pleased with our hot breakfast and friendly team members. We look forward to welcoming you back again soon.

"the magic of Orlando"

4
GillesD758, Gatineau, Quebec, Canada 02/11/2017

On our way to our winter chalet in south west Florida each year, we love to stop over at this Best Western in Orlando the day before getting to our final destination. We enjoy the scenic areas in the vicinity of the hotel, the Orlando eye, Disney Springs (a few miles), and numerous restaurants of all kinds, and it is close to I-4., It's a treat.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best western I-Drive for your recent trip to Orlando. It is wonderful to know that our central location on International Drive was ideal for your stay. We look forward to welcoming you back with us again soon.

"Halloween Getaway"

4
gloriarY9492YD, Jacksonville, United States 02/11/2017

Staff was friendly and helpful. Gloria and Andrymar were great on Halloween and friendly. Had a fun time while in Orlando and the staff made it great. The beds could be a bit more comfortable but overall it was a good stay.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent Orlando Halloween visit. We are thrilled to read how pleased you were with our friendly team members. We strive to provide all of our guests with the best service to ensure your stay is a memorable one. We cannot wait to welcome you back with us again soon.

"Good hotel in the heart of the area."

4
jannarshall, Kent, United Kingdom 29/10/2017

The hotel is a great place for short stays or if on business. we had great beakfast which was included in the room rate. The rooms are a bit small if you was to stay for a week or so. Great shower though for the space and beds were fairly comfy.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you enjoyed our clean rooms and central location on International Drive with proximity to countless restaurants, shops and the theme parks. We appreciate your feedback and hope to welcome you back with us again soon.

"Noisy, Run down"

1
User 23/10/2017

Dripping tub, very loud until 4 am due to location, rude maid service who barged in our room, extremely uncomfortable bed & pillows, imitation eggs for the included breakfast. I would not recommend this hotel to anyone.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. Please know, your description of our rooms is highly unusual and do not represent the high standards we aim to achieve. We have addressed your comments with the appropriate departments to ensure we inspect and fix the issues in the room you occupied. We hope you allow us another opportunity to exceed your expectations on your next trip to the Orlando area.

"good value"

4
matthewdavidb2017, florida, United States 23/10/2017

Good value hotel, with a very central location. Very helpful staff. The hotel is quite basic in terms of décor and appearance but it has a small pool, free Wi-Fi and breakfast. I think the price is reflective of what you are getting.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. It is wonderful to learn how much you all enjoyed our on-site amenities and accommodations. Our team strives to provide all of our guests with the best service to ensure your stay is a memorable one. We cannot wait to welcome you back again on your next trip to the Orlando area. Your home away from home awaits you!

"Orlando "

4
Mattiaslihv, Alingsas, Sweden 17/10/2017

Good hotel about 25minutes drive from Magic Kingdom. Pool area and gym at the hotel. +++ for very friendly breakfast staff named Gloria and Andrymar which gave our soon a balloon and a special made Mickey Mouse waffle.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying at Best western I-Drive. It brings us great pride to learn about the exceptional service our team members provided to you. We will be sure to let Gloria and Andrymar know about the memorable service they provided to you and your son. We looking forward to have you staying with us again.

"Perfect!!!"

5
User 15/10/2017

Perfect location on international drive, half way between Seaworld Parks and Universal Parks!! Not far from Disney! 5 minute walk from the Orlando Eye with a variety of food, Madame Tussauds and Sealife Aquarium! Swimming Pool! Complementary breakfast, great choice! Would stay here again, although the road can be noisy! Housekeeping Service was outstanding!

"Free breakfast was awesome!"

4
elenavl2017, Chicago, Illinois 05/10/2017

The staff at this place is wonderful! The breakfast room was super clean and the food was was delicious. Gloria, Ryan, Andry & Eliana were so attentive. They helped our group of 30 people all week and were always cheerful. They even arranged a birthday banner and breakfast celebration for a birthday in our group. We were traveling on business but I would go back for a vacation and stay here again.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to write a review and happy belated birthday to your friend! Our team strives to provide all of our guests with the best service to ensure your stay is a memorable one. We greatly appreciate you recognizing their efforts. It is also fantastic to know that you will choose our location for your future vacation to Orlando. We look forward to welcoming you and your friends back with us again soon.

"Most fantastic. "

4
User 03/10/2017

Small hiccup on arrival. All sorted. Staff very friendly and helpful especially at 3 in the morning. Had a fantastic time. Will definetly go back again. Staff well helpful and always options to offer. Breakfast can be improved, but at the end of the day it's just a place to sleep at night.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. Sorry we did not get it quite right when you first arrive but it is wonderful to know that our team members were able to make it right. It is also fantastic to hear that you enjoyed all of our on-site facilities and our friendly team members. We cannot wait to welcome you back with us again soon

"Clean, excellent location"

4
hkillinger99, Lebanon, Pennsylvania 29/09/2017

We stayed here from 9/18/2017-9/22/2017 and it was a great experience. The staff is amazing, including housekeeping, lobby, and breakfast staff. Rooms are clean, pool and outside courtyard area is well maintained, and the complimentary breakfast was awesome. There are so many nearby restaurants to choose from, and places to check out.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing Best Western I-Drive for your recent trip to Orlando. We are delighted to read how pleased you were with our clean, modern rooms, pool area and central location on International Drive. It brings us great pride to hear about the exceptional service our team members provided to you during your time with us. We look forward to welcoming you back to your home away from home again soon.

"Highly recommend!"

5
User 24/09/2017

We stayed here during Hurricane Irma. As others have stated, the rooms are on the small side but the hotel is exceptional for the price. Although this hotel does not have bellhops nor room service, they give first class service. The hotel was very clean, the people were friendly, and the breakfast was delicious. I'm on a low-carb diet so most hotels with free breakfast just give pastries and other high sugar food that I cannot eat. This hotel has eggs, nice crispy bacon, ham, really good omelets, and other typical breakfast foods. I was very, very pleased. My mother & I had a room with 2 full-size beds. It did have a strange cabinet/closet. When I hung up my clothing, it drug on the floor. The room had one of the larger dorm type refrigerators without a freezer. This was perfect for our needs since we had an extended stay. There are no microwave ovens in the room but in the breakfast area is a microwave to use. There is a Country Kitchen restaurant next door. Although the service there was a bit slow, the food there was also good. The hotel is right off I-4 and in close driving distance to malls, theaters, and even Walmart. The room was quiet unless there were people/kids being noisy in the halls. This happened one night. We did not hear any traffic noise, and I am a light sleeper so this is important to me. I really wanted to do a review of this hotel since I was so pleased. If you are on a budget, this is a great place to stay.

, Public Relations Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. It brings us great pride to hear about the exceptional service our team provided throughout the fear of Irma. We are very grateful for our team and appreciate your kind words. We look forward to welcoming you back again soon.

"Awesome! Great Staff! Good for family and for anyone! "

5
User 20/09/2017

We stayed with our kids! I would like to appreciate the employees Gloria, Ryan and Andrymar for their always happy and so kind way with us! Breakfast is very good!! It's close to Outlets! Many options for meals around the hotel! Not inside the Theme Parks, but very easy to get there! We loved! Best Western is the Best! Laundry Guests! Clean room! Swimming Pool! Parking! Fast Internet!

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read how pleased you were with our hotel amenities and our friendly team members. It is our pleasure to serve you. It is also wonderful to hear that our central location on International Drive was ideal for your stay. We look forward to welcoming you back with us again soon.

"Good location"

4
D0des10, Aberdeen, United Kingdom 12/09/2017

This hotel in in a good location on I Drive and easy to navigate to and from the airport. Within walking distance are many restaurants. Breakfast was reasonable, and plentiful with helpful staff. Reception staff also pleasant and helpful. During the day, we had the pool to ourselves which was very peaceful (and clean), presumably as most residents had days out to the parks - can't comment on what it was like in the evening. As other comments, it could probably use a few more parasols, but just as easy to relax in the pool when it gets too hot. Room was good, no complaints, and again quiet as we were on the reception car park side. You need a residents parking ticket for your car at the weekend which is available from reception

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Hurricane Relief"

5
MandyPGA, Palm Beach Gardens, Florida 12/09/2017

We left South FL looking for a safe place as Hurricane Irma approached, not thinking the storm would follow. This Best Western went ABOVE and BEYOND for guest. Extended breakfast times, continuous coffee and sandwiches every evening to assure that everyone was feed during days before, during and after the hurricane. Additionally, they went beyond with smiles, hugs and everything they could do to make you feel safe and secure. EVERY team member gave 500% which is a reflection of the excellent manager Frank that truly appreciates his staff and guest and this was consistant during our 4 day stay. I also have experienced this in past stays at this location and consistent quality customer care is something to be appreciated and recognized.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Won't stay here again"

3
olorire, Toronto, Canada 11/09/2017

The good: It is close to lots of dining choices and other things to do in the area. The internet worked fine and the breakfast was good. There was a particularly friendly lady who hosted the breakfast-she does not speak English but she seemed very friendly and was full of smiles. Seriously, the breakfast was good. the Coffee was very nice too. The bad: Safety was definitely an issue. we were on the 3rd floor and anyone from the street really could have access to any of the rooms-easily. we slept both nights with the chair stacked behind the door for some extra security. There was constant movement outside the door and on the balcony and from the street as well but that cant be helped as the hotel is right on the busy road. The room was not clean and it smelled very damp. The bathroom was very sketchy and everything in it looked very very dirty. The carpet was not vacuumed at all. I had to make sure the kids wore socks all through and when i told housekeeping to help vacuum the room, it helped a bit. We found residual stains on the sheet-my husband had to go to Walmart to buy new sheets as we were not about to sleep on those unknown stains. Note, i also told the housekeeping lady to help change the sheets but we both the language barrier-she spoke only Spanish and I speak only English so she got the Vacuum part but maybe not the sheet changing part. The man at the reception seemed very uninterested, like he didn't want to be there - no welcome, no smiles, nothing. He gave us our key cards and we were left to figure out the rest. I wont be staying here again. The anxiety we had about security was not worth the savings at all.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
We are sorry your experience was not to your satisfaction. We will address the items described as we want to always provide 100% experience. We hope you will reconsider staying with us again soon

"Close to Sea World but a solid 2.5 stars"

2
WorldTravelers2002, Tampa, Florida 10/09/2017

The positive: The hotel is less than a 10 minute drive to Sea World. It is close to old town and there seem to be lots of dining choices and other things to do in the area. The internet worked fine and the breakfast was average but it had a nice selection. The staff were nice as well. The negative: We really did not feel like our vehicle was safe which caused a bit of anxiety. There were lots of people just hanging out in the parking lot smoking and making noise in the middle of the night and it just did not feel right. Additionally, there was quite a bit of traffic noise and at 2am the garbage truck spent about 20 minutes emptying the dumpsters. Although the room was clean, the carpet was not and the kids feet were black just walking on it.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
We are sorry your experience was not to your satisfaction. We will address the items described as we want to always provide 100% experience. We hope you will reconsider staying with us again soon

"Outstanding Property & Service"

4
User 09/09/2017

This great property is very close to all of the theme parks and provides free shuttle service. Property has all the amenities, pool business center bar restaurant and great rooms. Room rate includes a full buffet breakfast and is pet friendly. The staff is friendly and helpful and the are reasonable. Enjoy.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great place and price combination"

4
AndreS1010, Sao Paulo, SP 06/09/2017

The hotel staff is really helpfull and friendly (Gloria, Ryan and Eliana were excellent). We had a good breakfast included and it made a huge difference in our stay. Besides its convenience, we gained a good time having it in the hotel. The rooms were always clean and it has everything we needed. The hotel is located near to Wallgreens and some fast food restaurants. We were also only a few minutes from the International Orlando Premium Outlet and from the Highway to get us to the Theme Parks.

"Disney bound"

5
elizabethrD3550LD, Baltimore, Maryland 03/09/2017

On our way to disney world resort, we stopped at Best Western for the night so we could be closer to the parks in the morning. The overnight stay was wonderful. The staff was warm and welcoming and out room was fabulous. Thanks....we will be seeing you again

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are overjoyed to learn that our clean, spacious rooms and hotel was perfect for your last minute trip. We cannot wait to welcome you back again soon!

"A quality experience"

5
756marilynw, Aurora, United States 30/08/2017

We were very pleased with our stay at Best Western. It was extremely clean and the rooms recently upgraded and redecorated. The beds were very comfortable and the staff was outstanding in their friendliness and willingness to help. We would definitely stay there, again.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent Orlando vacation. We are delighted to read how pleased you were with our clean rooms and friendly team members. We appreciate your recommendation.

"a good place to stay"

4
User 25/08/2017

The bedroom was always clean and with pleasant temperature. The air conditioning makes a bit of noise but nothing too much. We had no problems during our stay. The breakfast was excellent: good food always available and the waitresses make yourself comfortable, we always left satisfied.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read how much you enjoyed our clean rooms and excellent service from our team members. Our team strives to provide our guests with the best service to ensure your stay is a memorable one. We look forward to welcoming you back again soon.

"Very good experience."

5
cndr07, Middleton, Canada 23/08/2017

MY daughter and I spend 11 nights at the best western.Our overall experience was excellent. Checking in was very pleasant. Our room was facing I drive and was noisy the first night but after that we didn't even notice it. We really appreciated coming back to a nice clean room every night. We never had to ask for anything, always had a good supply of fresh towels and clean bedding. The pool was fantastic, to swim in and just relax around it. The I ride trolley stops in front of the hotel and is very easy to get around International Drive. The shuttle service to the parks was great. Overall I would definitely recomened the Best Western to my friends and I would go back again.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Roaches in the room"

2
hec2roa, New York City, New York 20/08/2017

After the second night we found roaches in the room, we couldn't believe it. We through all the snacks in the garbage. The people of the front desk and breakfast room are very friendly and hard worker. But this hotel needs a update.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Hec2roa Thank you for your feedback. I am sorry your experience was affected negatively by this. I researched your info on your stay and we had the room already cleared. We use a preventiative program to avoid this but should this happen we take our time to resolve the issue so it never comes back. We hope you will consider staying with us again soon

"Excellent hotel, amazing staff and awesome location"

5
Map0811, Morris County, New Jersey 19/08/2017

We have stayed at this BW location before, however, this time we walked into a newly remodeled lobby and business center. It looks amazing! Due to a very late flight, we were greeted by Sunny at the front desk who was so warm and inviting. She reviewed everything with us and got us off to a great start. This hotel has amazing staff who should be mentioned: Mounya (there most days on morning shift) was always helpful with any questions and she checked us out. So nice and friendly. Jose was there most days on the evening shift. He was so accommodating during a family injury (all was ok and did not happen at the hotel). There is a brand new dining hall which offers a complementary hot breakfast. You can eat inside or poolside. The food was delicious, freshly prepared and hot. So many great choices- eggs, turkey sausage, bacon, waffles, yogurt, cereals, fresh fruits, deli cheese and turkey breast, breads, English muffins, muffins, pastries etc. The staff preparing breakfast were amazing! Thank you to Miss Gloria, Eliana, Ryan, Fernanda and Andrymary. The dining hall was super clean and organized. Miss Gloria always greeted us each morning poolside to check on us and say hello. We thank you. Housekeeping consistently did a super job. Beds were very comfortable. Came with refrig, microwave, in house safe and hair dryer, all of which we used. Sheets/towels were changed daily and our room and bathroom were always clean. They even left a light on for us for when we came in late from the parks. We appreciated that. We were 4th floor, poolside. It was pretty quiet. I understand there is night club next door called Mangos. I did not hear anything from them the entire weekend. We utilized the shuttle service daily. They pickup for the Disney parks at the lobby twice in the morning (7:15 am and 11:50 am) and drop you off at Epcot Center. Pick up times from Epcot are (6:00 pm, 9:10 pm and 10:35 pm). Universal Studios lobby pick up was (9:00 am and 11:50 am) and drop off times at (4:00 pm and 6:50 pm). Sea World pick up was 12:35 pm and drop off at 6:20 pm. You can also take the I-Trolley to Sea World. The shuttle worked great but it's very crowded. A few times I had to stand. Overall, this was another great stay. It's located on International Drive which has a ton of restaurants, shops, and attractions. We walked or you could use the I-Trolley. Universal Studios is just up the street. Thank you again to the staff of Best Western International Drive for once again making this another enjoyable stay.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Family vacation"

4
Ricardo M, Limeira 19/08/2017

The location and service of this hotel is very good. Easy walk to many touristic points in the International drive and many restaurants nearby. Room, breakfast, cleaning and swimming pool are great. It is also easy to drive from there to Disney and Universal parks. Hotel sells tickets and offer free shuttle to the parks.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"room and breakfast was nice"

4
Sheila U, pensacola, United States 14/08/2017

Laundry facilities were not up to par. Room was nice and clean. Breakfast was good. Bed were a little hard but not bad. 4 big pillows on king bed. Plenty of room. Microwave and fridge worked. Cold air

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read that our enjoy your nice and clean room. It is also wonderful to hear that you enjoyed our breakfast area. We are currently addressing the challenges that you brought to our attention. We look forward to welcoming you back again soon!

"Great experience with friendly staff and good amenities"

5
murmurme, Baltimore, Maryland 12/08/2017

My partner and I stayed for 4 nights to go to Disney and Universal. Let me start by saying I never write reviews, but the staff here were so helpful and wonderful that I had to praise them. We had a strange arrival and departure schedule, and the staff were more than helpful and lenient in accommodating our schedule. If you stay here (or any other budget hotel), you have to acknowledge that you are not paying for a stay at the Waldorf; it may be a bit plain, and there is slightly more noise, but it was certainly clean, comfortable, and had very friendly people working there. Everyone greeted us with a smile when we crossed paths, and asked if we needed anything. The shuttle was wonderful and runs multiple times throughout the day (many of the other area hotels only ran once in the morning and once at night, limiting your options), and the hot breakfast was very appreciated and extensive enough for being free (always scrambled eggs, 2 hot meat options, waffles, cereal, lunch meat and bread and pastry products). The shuttle did take some time because it stops at other hotels before getting to the destination (on the way there and back), but it's FREE and very convenient. Overall a great stay, and I would definitely stay again.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to share your experience. We are pleased to read how our staff was helpful and that they were able to accommodate you. Our housekeeping team works diligently to maintain high levels of cleanliness throughout the hotel. We appreciate you recognizing their efforts. We appreciate your recommendation and look forward to welcoming you back again soon.

"Great stay!"

5
jkessler5, St. George, Utah 11/08/2017

Stayed to visit Disney World for four days. Chose hotel specifically because it was a Best Western, they have a decent breakfast that suited our needs and provided a shuttle to the parks. Staff was present and approachable.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are happy to read that you enjoy your stay with us. We are proud to say that we have a complete hot breakfast, friendly team members and central location on International Drive. We appreciate your recommendation and look forward to welcoming you back again soon.

"Excellent! Key: value for money"

5
User 11/08/2017

I was here just for some days, but I would stay more and more. The Best western employees are very gentle and available to help and satisfy every customers' needs. The breakfast is various and thanks to waiters like Eliana the experence was wonderful.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are delighted to read how pleased you were with our breakfast and friendly team members. We appreciate your recommendation and look forward to welcoming you back again soon.

"Excellent experience"

5
Syed M, massapaqua park,ny, United States 10/08/2017

We had a great time here, the hotel is great and close to all the major theme parks and outlet malls.The breakfast has a great selection and the Pool area is great for the kids. overall great experience and value.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read that our central location on International Drive with proximity to countless restaurants and attractions was ideal for your stay. It is also wonderful to hear that you enjoyed our pool area, breakfast area. We look forward to welcoming you back again soon!

"Great experience for the money."

5
User 09/08/2017

My kids and I wanted to spend some days in Orlando and I found a Grouping for this hotel. The hotel in general was very clean and the people at the front desk was welcoming and polite. The room was clean and neat. Beds were made and towels replaced everyday. Breakfast was the best. We had scrambled eggs, bacon or sausages, and toast everyday, as well as the traditional variety of cereals, fruits, waffles, and types of breads. Overall my stay at this Best Western was great. Needless to say the location was THE BEST. We were super close to Universal Studios theme parks and Sea World. The hotel offered shuttles to every theme park in the area. I would like to give big thanks to Ms. Gloria, Ryan, Andrymary, and Eliana for their attention and assistance during breakfast and to Ms. Carmen to keep our room clean and neat and ready to crash in after hours of standing in loooong lines and under the sun.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Stay away!"

2
jonrJ6682TI, United States 07/08/2017

While the staff was friendly enough, the bed is hard, the room lighting is low, the cable and internet were sporadic, people setting off the fire alarms in the middle of the night, people coming in at 4am and shouting across the hotel to talk to each other. very poor clientele. the hotel is worth maybe half of what they are charging. I will NOT stay here again or recommend it to anyone.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Jonr I am sorry your experience did not go well. As I emailed you in private I certainly apologize about the cable and internet which was a provider major issue now resolved. We hope you will reconsider staying with us again soon

"Great Staff and Value for Price"

5
User 04/08/2017

We came here to be close to the parks and restaurants. For the price you get a good room that seemed very clean. What made the trip for us was the helpful staff. Especially during breakfast, Gloria saw me alone trying my best to get breakfast for the family while watching my 2 year old. She was super helpful in getting what I needed without feeling overwhelmed. The staff played with my son and could speak Spanish to him and other guests. This was awesome since I'm a dad trying to get breakfast for a picky mom and daughter.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you and your family enjoyed our clean resort. Our housekeeping team works diligently to maintain high levels of cleanliness throughout the property. We appreciate you recognizing their efforts. Our team strives to provide our guests with the best service to ensure your stay is a memorable one, we will sure. We appreciate you recognizing their efforts. We look forward to welcoming you back again soon.

"Not great-but not here by choice."

2
snowy2004, Bath, United Kingdom 27/07/2017

We were moved here after the Comfort Inn has some water issues. It took a long time before we were seen at the desk (the family in front of us seemed to have some complicated requests). Directions to our room were a bit confusing, but found it okay. Room seemed fair and clean, but they had clearly not changed the sheets because I found a pair of old socks at the end of my bed, in between the covers. The following morning, after finding the safe already locked, we contacted maintenance. They came very quickly, but left after a couple of minutes to get the safe key (why did they turn up without it?...) . When they returned, the process of opening the safe, after dragging the armchair over to help them reach, seemed to be entering all the combinations possible. After half and hour, he left without saying anything, leaving the armchair right in the way of the room, and the safe still locked. In addition to this, the plug in the bathroom doesn't work- it has to be held up to drain. This means showering involves standing in your own filth as the water rises to your knees. All in all, the room was okay, but these few things were frustrating and really decreased the quality of the stay.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
I am sorry your experience was affected by this and we will for sure address this and make appropriate corrections. Please email me at frank.pacienza@ad1global.com to further discuss

"too expensive"

3
vindraa, pembroke pines, fl, United States 26/07/2017

This would have been excellent if the cost was $60.00 and under per night.But at a little over $100,00 inclusive of taxes, the rooms should have been much nicer and the safe should have been replaced (it was removed).

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
I am sorry your experience was affected by this and we will for sure address this and make appropriate corrections. Please email me at frank.pacienza@ad1global.com to further discuss

"Nice Hotel and amazing Service"

5
Melvin C, Liberia, Costa Rica 25/07/2017

I flew from San Jose Costa Rica on July 23 to Charlotte and then on July 24 i booked a Suite room with Neida at this hotel, She sent me the shuttle to pick me up and bring me to Best Western Hotel just 15minute away from the MCO airport in Orlando. i would like to say that since i checked in Neida has been so helpful and her customer services is outstanding. She has been taking care of me since i got here, also i walked donw to reception on july 25 at 11.35 pm and i met Miguel, let me tell you that he is amazing too, Neida and Miguel are the best. This was my first trip to Orlando i would booked the same hotel if i come back, i recommend this hotel to everybody if you are visiting Orlando, close to the main Malls, you can even take the bus (42) from Best Western to the Malls. congratulations to Neida and Miguel coz they are amazing, you are more than welcome in Costa Rica. regards. Melvin Contreras. Costa Rica, Liberia.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Orlando Vacation"

5
garycJ138LS, West Palm Beach, United States 24/07/2017

This Best Western Hotel in Orlando was great. We have stayed here before and the people were very accommodating. We would stay here again when we are in the Orlando area. The room was clean and the breakfast was also very good with alot of variety to it.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Courteous staff"

4
joserA8280TH, Homestead, United States 24/07/2017

Gloria in the breakfast room was really nice and courteous. The rest of the personnel was also very nice. They were greeting everyone. They were also doing an extra effort to provide people with friendly service.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent quality and service."

5
odelmisd2017, Orlando, United States 10/07/2017

The hotel has an excellent quality and service, it's located in the heart of Orlando with great amenities and a great price. It's great to stay with the family, it's centrally located from all parks. You can walk to restaurants and many other attractions.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Trolley hotel"

5
D3726UAmarcb, Leonberg, Germany 07/07/2017

We were in orlndo on oir trip for two nights and wanred to watch the town, btw which town, here is only fun. There id a trolley ststion 1 minite away to watch the town for few dollars. Also was an free shuttle out of the hotel to all attractions. Breakfast unbelievabel delicious

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"November 2016 break"

4
Alexis M, Cambridge, United Kingdom 07/07/2017

This hotel offers good value for money in a central location on International Drive. The staff were helpful and friendly and the room and en-suite were clean and large. My husband and I had previously stayed at this hotel in 2011 and we noticed a few changes in the interim - a nightclub has opened next to the hotel. However, we were at the back of the hotel so didn't really hear any noise. The hotel provided a free breakfast (toast, muffins, cereal etc). The hotel also offers a free shuttle service to the parks, leaving in the morning and returning in the evening. A taxi from Epcot to the hotel costs around $20. The room is also equipped with a coffee maker and fridge. If you are looking to buy a few toiletries or groceries, there is a Walgreens a short walk from the hotel opposite McDonalds, however, it is quite expensive. There is a Walmart and a Dollar Tree (America's equivalent to a Pound Land) on Turkey Lake Road which we walked to and are cheaper.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Friendliest Hotel"

5
kate3687, Manchester, United Kingdom 30/06/2017

Really lovely hotel in the middle of International Drive. Perfect if you're doing the parks or just shopping and relaxing. A bit noisy at times but it's right in the middle if I-Drive so can't expect anything else. The staff are the friendliest it has ever been my pleasure to deal with from our room maid Ligia who made it feel like home, Eliana in the breakfast room, who couldn't have been nicer if she'd been my mum (too young!), Edgar and Jaylee on reception and Mounya who checked us out. Everybody went out of their way to help us, Jaylee especially, who came to look for me round the pool when some long awaited post arrived that I was desperate to receive. A couple of problems but nothing major. Could have done with a bit of a shady area around the pool. It's a little bit stark! We made do with the parasols. Also, it was a little noisy in the evening and at night. The music was not turned off until quite late and when you're suffering from jet lag can be a drag. Our room was situated right next to the outside sitting area so it was probably quieter elsewhere. Like I say, nothing major. We dealt with it. I would return if only because every single member of staff was so nice and friendly, kind, and helpful and the beds were really comfy too!! I would definitely return.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit

"Nice Room and Service"

4
User 28/06/2017

The room and everything was good and clean, spacious, and bed was comfortable. Upon arrival, the lady at the counter, forgot her name, was very nice and helpful when we were checking in. Thanks to whomever she was; I can't remember her ,name she was tall though, Moving along though, this place was very enjoyable. Breakfast was very good. Better than expected. Thanks for being an enjoyable place to stay.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Scootmg Thank you for your feedback. I am glad all went well. I am almost positive this was Jaylee as she is pretty tall and only female working during the afternoon shift. I will share this with her and we look forward to your next visit with us.

"Great location"

4
Bernie L, Manchester, United Kingdom 28/06/2017

This is a great base for your Orlando holiday. The staff are lovely. Special mentions for Lialia the chambermaid, Edgar on reception and Eliana who served breakfast. They went above and beyond to make sure our stay was amazing. The hotel itself is a little dated, but it's adequate for using as a base as its central to theme parks and shopping. It's directly opposite the Orlando Eye, I will definitely be experiencing this on my next trip there. There are plenty of places within walking distance to eat out with the family. The pool is a little on the small side but we had it to ourselves most mornings as the majority of guests were rushing off to the theme parks - it was great. Would highly recommend this hotel as a base for your Orlando stay.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hi Bernie L Thank you for your feedback. I am really happy you enjoyed your stay and I will for sure share this with Edgar, Eliana and Lialia. They all stride along with entire staff to ensure ALL our guests have a good time. We hope to see you again soon

"Enjoyable Stay!"

4
330iwonak, Chicago, United States 27/06/2017

Stayed in BW during my daughter's AAU volleyball championship tournament and will stay there again if returning to the area. The staff was very helpful and friendly. They responded to my complaint about broken refrigerator immediately by bringing the new unit into the room. The location is perfect. Close to the restaurants, stores and all Orlando attractions. Rooms and bathrooms are clean with upgraded décor.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello 330Iwonak Thank you for your feedback. I am glad all went well and that our hotel and staff made your AAU experience and week better. We hope to see you again next year. Like us on facebook for special promotiions

"Excellent"

5
34brandid, Lockport, United States 26/06/2017

It was a perfect place to stay. My husband and I loved the location. Whenever we go back we will stay here again. It was close to many restaurants ,many attractions and shopping. The staff was very friendly and very helpful.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent service"

5
kmdouglas1674, Myrtle Beach, South Carolina 14/06/2017

The rooms were clean, beds were comfortable, breakfast was great and the attractions surrounding the area was within walking distance. The hotel staff was great and very informative. The pricing is very accommodating, especially if your staying on a budget to do all the things around there, like Disney World, Ripleys and the outlet malls

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Within walking distance from a Longhorn Steakhouse!"

4
John B, Chippenham, United Kingdom 10/06/2017

This hotel is sited amongst many other hotels in the area. Yet the prices seem higher for all of them, which is odd. I booked this one as it was lower at just $71 but then when you add a $8.95 RESORT FEE that is also taxed along with the £71 it jumps to $90.00. When will US places show the price you will pay upfront! Having checked in I was surprised to find all the rooms have the door to an open balcony so the curtains have to be closed to stop all who walk by seeing in. BUT the GOOD thing was that it was a short walk to a Longhorn Steakhouse. That made it worth shutting the curtains! I'd stay here again but only so I can walk across the street for a decent steak. Shame the crossing takes an age to change for pedestrians. They have a pool but it was being used by either VERY old folks or noisy children. If you just want some sleep ask for a room that does not face the pool.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Nice hotel, food area and tons to do"

3
TINKCELLI, Homestead, Florida 30/05/2017

Watch out for them charging your card early for incidentals other than that great place to stay. Friendly staff, clean rooms, decent breakfast. T9ns 9f restaurants within walking distance and plenty of other fun stuff to do. Close to Universal Studios and Disney is a short ride.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great hotel and service"

5
User 29/05/2017

Great hotel just what you need to save money, and enjoy all the parks. free breakfast, staff are fantastic bedroom clean and functional, could not ask for more. Shuttle service was great Carlos was very helpful. recommend this hotel

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent option..."

5
marcoantoniow2017, West Palm Beach, Florida 29/05/2017

Its a good option to stay at Orlando its nearest from the main activities and its well located...you'll have all that you need just a few steps from you...dinning ,shopping and night life...best western its a good option!

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great price and location"

5
Ludy72, Tiffin, Ohio 28/05/2017

This hotel was across the street from Ripley's Believe It or Not! & to shops/restaurants. Excellent value; great breakfast and free wifi. Staff is very friendly and helpful; there is a lady in the lobby for tickets to parks(disney/universal). Lots of good restaurants along the international drive.

"Good Value for the price!"

4
Ron T, Limestone 26/05/2017

An older motel in a busy part of Orlando. Not too many restaurants within walking distance. Commodes were too low to the floor floor in the bathrooms. Breakfast was good but crowded due to room size. Rooms were confusing to locate because of lack of signs.

"Centrally located Hotel"

4
joycek59, San Francisco, United States 23/05/2017

I love that this hotel is close to lots of restaurants and shopping stores. Breakfast is outstanding! Staffs are super helpful and the rooms have pretty good size. Will definitely stay here again and would recommend to my friends and family :)

"Close to resorts and on International drive"

3
Exadata, Bengaluru, India 20/05/2017

Room was small; I got a room that was facing the road; There is place called mango club next to it; It can be noisy at night if you are a subtle sleeper- woken be noise- this is not your place; They run shuttles to disney but they are late- You need to be there early to meet the rush and utilize the fastpass ; Decent free breakfast; Very close to all eating joins; Overall okay for the price;

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Exadata Thank you for your feedback. I am sorry you had some issues during your stay and I will look into all of them and make improvements accordingly. We hope to see you again soon on your next Orlando Trip

"1 Night Stay - UK Tourist"

5
Sammy Kins S, Northampton, United Kingdom 18/05/2017

We stayed here for one night after travelling back from Miami after staying there for a week. Check in was quick, professional and friendly. The room was clean, comfy, cool and spacious. Considering our hotel in Miami this was a breath of fresh air. For future stays I would most definitely consider these hotels as options for lengthier stays. Thank you BW. :)

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Family vacation "

2
User 17/05/2017

This was not really a nice hotel but the staff was very nice and accommodating. You get what you pay for. The door didn't work half of the time in the first room we had. We were nervous that we would get locked out so we asked for a new room. They accommodated us happily. The new room was ok but there were scratches on things. Not very pretty but fine. The bathroom door stuck, I think because of the humidity. The location is great! Close to lots of things to do and close to Universal. I read the reviews before we booked it. Based on the reviews I thought it would have been nicer. I have nothing bad to say but if I knew what it was really like ahead of time we would have gone somewhere else.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Melissabeth75 Thank you for your feedback. I am sorry your experience was not to your full satisfaction and I wish we could have done it better during your stay. I am glad the staff was able to accommodate you in a new room. We hope you will reconsider staying with us again soon .

"Excellent service and location on International Drive, a 5-min walk from Believe it or Not, Mad Tussauds and Orlando Eye"

4
Renata035, Sao Paulo, SP 14/05/2017

Very nice budget hotel on Intl Dr., close to Walgreens, good restaurants, bars and nighlife. Excellent complimentary breakfast with hot itens, yogurt, juice, fruit, bread, cereal, cookies, coffee and milk. Free transfer to all theme parks available, which is great if you do not have a car and intend to have fun on parks instead of shopping. Adriano and Carla, from breakfast, were just adorable. They were so kind and helpful that made us feel at home during our 13-day stay. It was really sad when we had to say good-bye to them. We can say the same about Blanca, the housekeeping lady who was responsible for cleaning our room... such a sweet person and excellent employee. Carlos, from complimentary transfer, was also very nice to us. People like these three can sure make a difference when it comes to making anybody's stay more enjoyable and comfortable. Thank you for everything, guys! I will probably stay at Best Western again on my next trip to Orlando!

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Worst Best Western that we have experienced"

1
443brendens, Bremerton, United States 12/05/2017

Our first impression of the hotel was great. The interior in the main reception area looks like it just recently got a remodel. It was well lit, very clean and the ladies at the desk when we checked in were super friendly. However, when we got to our room(room 217), we were immediately unimpressed. The location of this room is less than desirable as it is directly across from the elevator. The elevator is loud and every time a guest would use it, there would be a "Ding" which we could hear clearly in our room. There are lights right across from the elevator for guests to see where they are going, but it makes it really inconvenient for this room to have a constant source of light shine into the room when trying to sleep. We had to put pillows against the AC and chair to push the fabric into the window sill as well as prop the curtains behind the lamp shade to get it semi dark in the room. The seal around the door does nothing except let light in at night. There are no lights on the ceilings in the room, so the only source of light is from the night stand lights and the stand alone light, which doesn't do a good job of lighting the room at all. We would have kept the curtains open to get natural light in our room, had the window not opened directly to the elevator. We had to keep the curtains shut for the 4 days that we were there. The bathroom was tiny and the fan didn't do anything except make noise. The ventilation in the hotel isn't very good, we woke up at 2am one night and our entire room smelt like weed. We opened the door to the hallway and there wasn't anything outside which meant someone was smoking inside their room. Super annoying. We didn't spend more time then we had to in this hotel room. We left early and came back late so we didn't have to deal with it. Best Western might be my first choice of a hotel, but this location will never get my business again, nor will I recommend this hotel to others.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
I am sorry about your experience and we will for sure look into the items described and see what we can do to correct. We hope you will reconsider staying with us again soon

"Orlando for 2 nights"

4
PamFJohnB, Pittsburgh, Pennsylvania 11/05/2017

Stopped in Orlando to visit my best friend. I had best western reward points and selected this BW to stay. It is a great little motel. What I describe as 50 Florida motel. Recently renovated it is lovely. Staff was great. My only complaint is the rooms are small. Barely room for the two double beds. That being said since there was only 2 of us it worked out great. I would stay here again!

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Wonderful staff..."

5
User 05/05/2017

We have stayed at this resort several times on and off while we were in town taking care of family business. We have to say that the staff was absolutely fantastic, the front desk staff especially. Mounya is there most mornings and was very accommodating even when our personal situation was getting out of hand; thank you, Mounya. Dakoy is there usually during the late night and was just as helpful. I wanted to make sure I named them specifically because they really did go above and beyond. Jose and Edger are also great to deal with. There is one I am forgetting (I can't remember her name) but all of them have been great. I'll have to do another review for the house keeping and breakfast staff, they were great too...

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great experience staying in Best Western"

4
SHIVN65K, Bengaluru, India 04/05/2017

The hotel is in excellent location very opposite to the CocoCola Orlando Eye where you can have excellent views of city around. The hotel location proximity has lot of restaurants including McD's, Burger King, Indian restaurants and a super market also. You just need to do a 5 mins walk along the INternational drive road and you have the restaurants at your choice. The hotel provides shuttle services to Disney parks, Sea World and Universal Studios and has flexible timings. Disney park shuttle timings Drop: 7:30am, Pickup: 10:45pm Universal Studios shuttle timings Drop: 8:45am, Pickup: 9:00pm Sea World Drop: 9"30am, Pickup: 6:00pm My only improvement feedback is for Sea World pickup time. The park closes at 7:00pm, so ideally i would have expected the shuttle to be after 7:00pm. Carlos, the shuttle driver was very cordial and always smiling and wishing. The frontdesk people were informative and provided with all assistance i asked for including airport taxi and taxi to nearby destinations. Jose, was cordial to extend my checkout time by 1hr since my daughter was suffering from stomach issues. He also extended help by offering the taxi. Overall, great hotel to stay and quality for your money.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great Location but breakfast sucks"

3
Fulldistance, San Mateo 02/05/2017

Great location right off Sandlake road on International drive. Many attractions and restaurants within walking distance. Rooms are average. Lighting in rooms is basic and the bathroom vent fan is so very loud. Lighting over the bath vanity is so poor that you can't shave with ease. Breakfast is a sloppy affair in a very crowded extremely casually atmosphere.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit. We hope to see you soon

"Peaceful"

5
Ronald C, Jacksonville, Florida 01/05/2017

Easy to locate, in the heart of everything. Would recommend to anyone. A1 service. One of the best Best Western's I have ever been too. It was a great adventure and a rememerable one. Please let your staff know a job well done....

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit. We hope to see you soon

"convenient and clean"

4
khiemsaigon, La Habra, California 27/04/2017

2 mi from the Convention Center and within walking distance to a ton of restaurants and tourist gift shops in a safe family area. Reasonably priced and freshly remodeled, everything works, but of course it's no resort living but a good motel with rather small rooms. Breakfast is fine, but breakfast room is crowded and you may have to bring your plate to your room. Would recommend this place for the price, good for a few nights if you have business traveling solo as rooms are rather small for a family trip.

"Good stay"

4
racefanof88, mobile, alabama 25/04/2017

We stayed one night on 3/31/17. Nice hotel, good location, very nice staff, but few amenities. No vending machines at hotel. If you want a soft drink you have to go to the lobby and buy them from the front desk staff. This may not be a problem at an out of the way hotel, but not one in a busy tourist area.

"Excellent"

5
svndiane, St Austell 22/04/2017

Husband and I stay here for two weeks, staff very helpful nothing was too much trouble for them and myself being in a wheelchair they helped so much and very friendly, the breakfast staff were more than helpful they brought my breakfast to the table which was a help for my husband, and the room was always cleaned and the lights were turned on at night for us so we didn't go into a dark room. Looking to go back there. due to their helpfulness.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit. We hope to see you soon

"A little underwhelmed"

3
Susan D, North Fort Myers, Florida 21/04/2017

It was fine just not great- more of a motel- rather than a hotel...got a good deal on the hotel from Groupon. But the pictures kind of made the hotel look a lot more glamorous than it was. Also one of the main reasons I went was for breakfast buffet with waffles - no waffles! Also they talked about a shuttle to Disney parks well it only runs two times a day and they're quite a distance away and really only runs to one location then you catch other transportation from there to specific parks so ended up driving and parking :( electrical outlets in rooms some not working...hairdryer wouldn't stay in holder...water in shower never really hot and not great water pressure...on good side bed was amazingly comfortable and a/c was great and good tv and Internet and free parking

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hi Susan D Thank you for your feedback. I am sorry some part of your stay were not satisfactory. Yes I will look into changing the photo for breakfast as we do offer panckakes daily and waffle upon request. I will also make sure the items described are corrected. Please contact me at frank.pacienza@ad1global.com to further discuss to see what we can do to make up part of stay you were not satisfied with

"Vacaition"

5
658joelr, New York City, New York 15/04/2017

I definitely enjoyed my stadia in Best Western hotel, also can recommend to my friends, family and definitely I came back for my next vacation to Orlando . I was very happy with all your services. Professional staff.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit. We hope to see you soon

"Perfect for a 3 star"

2
dora1012, Brooklyn, New York 11/04/2017

I had many issue during my stay, my rooms was ok but that old smelled killed me, my son got sick (he have really bad asthma and allergy ) maybe due to the carpet smells. Manager don't care enough It was my daughters bday they couldn't surprise her with balloons in our rooms (they knew it was her big day) sent them a meal but no one responded

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hello Dora1012 Thank you for the feedback. I am sorry to read you had some issues during stay and t my surprise with the bday comment. We always prepare room when we are made aware of this and if we did miss I am truly sorry for this. Please email me at frank.pacienza@ad1global.com to further discuss the manager comment as well as being one of them I want to make sure what occurred. Look forward hearing back

"Stayed for universal"

4
User 07/04/2017

Great hotel and we were happy with the location. Free breakfast was great (eggs sausage). Hotel offered shuttle but we walked to universal. Not a bad walk but when you are leaving the park and have been walking all day...then the walk back was not so fun. I'd say 15-20min walk and it really wasn't bad. Room was spacious and clean. Stayed for the price $80 a night. We were happy and would stay again. Staff was friendly and helpful. The lady at front desk let me park in the parking lot after checking out which I thought was nice of her. As we had another day at universal.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hello B W Thank you for your feedback. I am glad you enjoyed your stay and wow you must be in good shape to walk all the way to universal.We hope to see you again soon

"Great rates, clean rooms, free internet, good breakfast"

5
F5225ZZbrianm, orlando, United States 05/04/2017

Great rates, clean rooms, free internet, good breakfast!!! the location is incredible. Walking distance to almost anything you need. I could live out of this hotel. The front desk is amazing and quick to help you with anything you need. They also offer complimentary toiletries, incase you forgot to bring your shampoo or toothbrush.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Family reunion"

5
Sharon A, Orange Park, Florida 03/04/2017

Excellent location and customer services . Near restaurants and entertainment. Love it My parents first time and they enjoy it very much . They love the location and the people . The accessibility of food

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hi Sharon Thank you for the feedback. I am glad you had a good time and enjoyed the hotel. We hope to see you again soon next year

"Very Good, very surprised..."

5
dickforney, Austin, Texas 03/04/2017

WE had a great experience here, overall. The staff was great and very friendly... very helpful. We ended up here after our reservations got messed up elsewhere and it was a great relief. Jose, Edgar, and Kat at the front desk were the best.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hello thank your feedback. I am happy to see our staff was able to accommodate you with friendly service. I will share this with them. we look forward to your next Orlando Visit

"Good place, good location."

4
VHGP, Fort Lauderdale, Florida 27/11/2016

The room was good. All work fine, except the toilet that had a small leak, the filling valve was coming on often, it really didn't bother me but I know there are people extremely picky that the sound would drive them nuts. I would remove the carpets and put regular floor. The carpet smell a little bit bad.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear VHGP Thank you for your feedback. I am glad you enjoyed your stay. We will correct the issues as soon as possible. hope to see you again soon

"Comfortable and clean and amazing staff"

5
Karengrant05, Banbury, United Kingdom 22/11/2016

I stayed here for 15 days in October and can't fault it. I had a massive room for myself and two children. It was cleaned daily. Breakfast was fantastic had so many choices so had something different everyday. One lady in the breakfast room was absolutely lovely her name was Aline. Every morning she had a smile and so welcoming. Also Mounya on reception was lovely. Fantastic shuttle to all parks, it can get busy so we always arrived early to make sure we got on the mini van. The location is fantastic for I drive with stops for the I trolley mins away. Plenty of good places to eat.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Karengrant05 thank you for your feedback. I am glad you found our breakfast attendant satisfactory and we will share these comments. We hope to see you again soon.

"Comments"

4
EdFNogueira, Sao Paulo, SP 20/11/2016

The hotel met my expectations regarding the location. Shops, supermarket, restaurants and public transportation nearby. Reasonable WiFi, good room service, cleanliness, service and breakfast. Recommended hotel for family and business.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear EdF thank you for your feedback. I am happy you found our location,WI FI ,staff and clean hotel. That is what our company strides for . We hope to see you again soon

"Bad Odor"

2
michaelrI9136MW, Denver, United States 17/11/2016

Rooms that face the pool smelt like smoke since the outside patio area is right there, and there is nothing that can be done about. It carries into the rooms and makes for a less enjoyable experience . The wifi is horrible as it often loses connection to your devices and requires a sign-in. This is bad for business people that connect to VPN networks to finish up work in the morning or evening

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Michael Thank you for your feedback. I am sorry your experience was not positive. I agree with the comment of the smoking and I will do my best to get courtyard smoke free. For the Wi fi we did an upgrade recently and had some issues that are now resolved. I can assure the Wi Fi is working great. If you plan to return to Orlando please email me at frank.pacienza@ad1global.com to further discuss your experience and see what we can do make up part of your stay you were not satisfied with

"Just ok"

3
User 15/11/2016

The hotel is ok... the location is very good, nice neighbourhood!!!. I expected a huge breakfast, but not... In general I liked it, but it has a terrible smell in the rooms... humidity without ventilation. For this reason I will not choose it again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Great value, great location"

4
User 10/11/2016

Stayed for two weeks, excellent location 10 minute drive to Universal and 20 minutes to Disney, shuttle service was very handy to and from the parks. Some of attractions a few minutes walk were orlando eye, Sealife, Ripley's, madame tussauds. Rooms very clean, staff were helpful, complimentary breakfast was satisfactory but went to ihop for a change every few days, pool was a nice size kids mainly had it to themselves most of time after a day in the parks. I would recommend this hotel for people with a budget and would definitely stay there again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Great Hotel"

5
Cheryl E, Conover, WI, United States 07/11/2016

This hotel was great and price was even better. Clean, neat, great internet, friendly, well lit in all areas around the hotel, and quiet. Located in an area with restaurants to walk to. Easy access to all the venues on International Dr. along with adequate parking.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Cheryl Thank you for your feedback. I am glad you enjoyed your stay and that you had a good internet experience. We hope to see you again soon

"Meh"

2
Megan98765, Zurich, Switzerland 06/11/2016

Decent hotel, decent breakfast, decent location, horrible shuttles. The trip to universal studios was fine, but we had to wait an hour and made two phones calls to the hotel until we finally got picked up to come back. Okay option-just make sure you download Uber in case.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Megan Thank you for your feedback. I am sorry your experience with the shuttle was not satisfactory. Please contact me at frank.pacienza@ad1global.com to further discuss your experience and see what we can do to make up part of your stay you were not satisfied with

"Noisy!"

2
MB122918, Pensacola, Florida 06/11/2016

Pros: Staff is very friendly and professional, breakfast has a good variety (love that they have Mickey waffle irons!) and is tasty (though the coffee is just so-so in my opinion), easy access to nearby attractions and restaurants, great price for the area, food and drink available for purchase in the lobby, and a Walgreens is just a 5-8 minute walk away if you need anything they don't already have at the front desk. Cons: NOISY! I could hear people in the neighboring rooms talking, people walking in the hallways, traffic from the interstate, and noise from the restaurant and club next door all night long. I'm not usually a light sleeper, but on my last night there, I was awakened 7+ times: twice from people talking/walking around loudly, once from someone shoving a menu through the crack in the doorframe (who does that at 1am?), once from emergency vehicle sirens going down the interstate, once from the garbage truck emptying the dumpsters, once from people in the neighboring parking lot yelling at each other, and once from what I'm pretty sure were gunshots nearby (too far away from any of the theme parks to be fireworks). The beds were too hard for my liking, and the pillows too soft/flat. The toilet was leaking, so I could hear the water running in the bowl all night the last night (I just turned the water off at the wall that night so I could sleep). The in-room safe wouldn't work correctly, so it's good that I didn't have anything particularly valuable that I was leaving in the room. The vent cover in the bathroom was falling off - from what I could tell, it wasn't secured to the wall with anything, so I'm not sure how it was even staying in place to begin with. Even with the curtains closed, there was so much light coming into the room through the window from the parking lot lights, that I had to sleep with a pillow over my head. The hotel does have free shuttles to Disney and Universal, but has very limited pickup/dropoff times, so you're probably better off just driving to the parks or arranging your own transportation with a private service. For this location, the Best Western website advertises "new, spaciously-appointed guest rooms", but the best that I could tell is that they just put on a fresh coat of paint and maybe upgraded the TVs or furniture. It still generally looks and smells like an older hotel. Their website also advertises "wireless high-speed internet access", but I found it to be very spotty and I couldn't get my devices to connect most of the time. When they did connect, the service was very slow. I won't stay here again

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear MB122918 Thank you for your feedback. I am sorry about the noise issues and we will do our best to prevent this for future customers. We hope to see you again soon

"Nice but noisy "

3
isob12, Sheffield, United Kingdom 06/11/2016

Clean comfortable, very pleasant staff who are friendly and helpful especially mounya who is on reception and was very helpful checking us in. Breakfast delicious and plenty of choice which we enjoyed daily. Rooms cleaned to a high standard daily. Only downside to this hotel is the noise coming from the busy main road - international drive and the night club mango dinner show next door. Really loud music!!!! Aaaah! Great places to eat next door - restaurant called una and across the road at red Robbin... Lovely food and great service. Would recommend if your ok with a noisy place to stay. There is a bus stop right outside for the i trolley which is handy! Free shuttle to Disney and universal from the hotel was also convenient for us to access these parks.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am sorry about the noise issues and we will do our best to prevent this for future customers. We hope to see you again soon

"Stop-over in Orlando"

4
GillesD758, Gatineau, Quebec, Canada 02/11/2016

During our migration south from Canada for the winter, we like to stop over in Orlando, our last stop before we reach our destination in South West Florida. We like that location because of the numerous attractions and restaurants in that area within walking distance. In addition, there is a new attraction centre just across the road from the hotel, the Orlando eye, a gigantic wheel, that allows you to see a good distance around the city from 100 feet or more in the air. there are also numerous boutiques and other activities, i.e. mini golf, horse back riding on occasions. In short something to do on a short stay in Orlando.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear GillesD758 Thank you for stopping by our location. I hope your winter vacation goes well and we are glad you enjoyed your stay with us....hope to see you again soon

"Quick stay"

4
User 01/11/2016

Great room rates. conveniently located to all attractions, airport, food and entertainment. Comfortable room and beds made for a good nights sleep. Checked in the day of hurricane Andrew and there was no price gauging which did happen at other hotels in the area.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Anthony Thank you for your review. I am glad you enjoyed your stay and yes we did our best to help the community . We hope to see you again soon

"Dakoy most professional worker ever!"

4
MiaKitten, Miami, Florida 30/10/2016

I stayed for 2 nights at this hotel and the only reason I didn't give it an average review it was because of your best staff member Dakoy who really made our nights more comfortable! So, the first night the guy that checked us in was informal and gave us a room on the highest floor which was nice of him. The only bad thing is that we found a roach after 30 minutes of unpacking. I know that Florida is a humid place but it would be nice if the second night didn't have roaches again.. The pillows were a little uncomfortable for me. We asked for more and the lady at night said she would call us if they'd find anything. They never called until my fiancé called her back and THEN she decided to say that there were no more pillows. I work at a best western myself and in my opinion, customer service could use improvement between everyone except Dakoy, he is 5 star customer service oriented and probably needs to teach them how to interact with the guest and smile more! My fiancé and I came back at night after dining and asked Dakoy for pillows because I refused to sleep with those pillows having neck problems and he went above and beyond for us and brought up pillows and goodie bags for us! He should be the manager! Breakfast was okay, the one thing I loved were the Mickey Mouse waffles! The transportation to the parks were free and the driver was very nice! Pool was neat too. Check out was quick and simple, nothing to brag about. Overall, Location was excellent, lots of restaurants and close to the parks, breakfast was average, staff were average (except Dakoy, he's the best!) I would recommend, I just hope the lady at check out noted the bug issue, there's was nothing to be done for me since my room was paid with points but I hope the next person doesn't have to deal with that! :)

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear MiaKitten Thank you for your response. I am glad dakoy provided superior customer care and I will share this with him We look forward to your next visit

"Cloned Credit Card"

1
User 29/10/2016

I was in the hotel for 1 night on October, and I prepaid it. When I arrived the receptionist ask me for a voucher to cover any adicional cost. then 15 days latter I found that my Credit Card was clonated. I am complete sure that Credit Card was clonated at hotel because I only use it at the hotel. In my opinion KEEP AWAY of this place where they stole you. Hotel conditions in general are good, no the staff

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hello Sebastian Thank you for your feedback. I actually did a research and found one Sebastian under your name for entire month of October staying at our hotel( unless you made reservations with another name). Please contact me at frank.pacienza@ad1global.com. This review will be removed from here as the info you provided is incorrect. We represent a world wide brand and NEVER encountered in such issues . Our staff been with us for 8 years the highest and 1 year plus for least and they are very loyal to our hotel and as you can see on other reviews they are always mentioned with positive comments. I believe informing the manager on duty would have been best to resolve this if anything was correct but currently I have no evidence of this. Thank you

"Not a bad place"

3
Clay_Vis, Atlanta, Georgia 28/10/2016

This was the cheapest hotel in the area on our trip to Disney. Not bad for the most part... A couple of things though... I requested (online) a room on a higher floor and was given one on the 1st. The place next to us was a little louder than we liked - but we kept the a/c running all night to drown out the noise. The towels were a little harder than we like and the shower head made a mess on the bathroom floor. Could be due to the shower curtain. Overall for the price, we would consider staying here again. We felt very safe here as there was a security guard walking around and checking vehicles as they entered the lot that they had the parking passes. We were never given one when we checked in, but he remembered us as we were checking in because I have a very rememberable car. Oh one other thing... the shuttle to the Epcot/Disney main lot only drops off and picks you back up 2 times. We took the 7:30 shuttle which was perfect, but ended up getting a taxi on the way back because the pickup time was too late. FYI, taxi fare back was approx $30.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent Value!"

5
judy g, Boynton Beach, Florida 27/10/2016

Have stayed at several Best Western Hotels. This one far exceeded our expectations for its complementary buffet breakfast! It was complete with hot and cold varieties of almost all breakfast food, including Mickey Mouse waffles! While it wasn't fancy, it was clean and the staff was friendly and accommodating. Our room was clean and comfortable. Excellent value for a budget hotel!!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Breakfast reflects BW reputation for quality travel experience"

3
scrappinggranny, Moncton, Canada 26/10/2016

Hotel is close for walking to many restaurants and attractions nearby on International Drive. Staff were friendly and helpful. Rooms have external access corridors, but we would've preferred a BW hotel with standard interior corridor access, so we were slightly disappointed in that we'd booked this site using our BW reward points. Our room was on the ground level, so our door was facing International Drive. It was great for easy accessibility to our vehicle, but not for security concerns. The night traffic and activity level in the neighbourhood was a little too noisy for our comfort as seniors seeking a restful vacation of solitude. The complimentary breakfast was served in a room near the poolside which got so busy that overflow seating was housed at poolside tables during the hours of 7am-10am. The menu was pretty similar each day with various types of fruit, cereal (hot & cold), toast, eggs, sausage, juices, coffee/tea. One popular choice was a wafflemaker that made Mickey-Mouse-shaped waffles that you could add a variety of topping choices to. The beds and pillows were comfortable and the room had both a comfortable steno chair and workstation as well as a comfy armchair. The bathroom was equipped with grab bars to assist older guests needing help. Our unit had a large shower area that was wheelchair accessible with a fold-down bench option that was positioned sideways f(not practical for our use. Whenever the shower was used, the water flowed out over the floor, so it had to be mopped up each time to prevent slipping.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear 610JoanP thank you for your feedback. I am glad you were satisfied with us maintaining the Best Western Standard. In our breakfast we try to offer little more than brand requires to accommodate our variety of clients visiting from all over the world. We hope to see you again soon

"Never stay again"

1
Joe D, Miami, Florida 26/10/2016

Experiencing some noise.My room next to night club blasted music until 3:00 am .The hotel listed is a soundproof room.The walls paper thin can hear people whisper next door.Party next room until 5:30 on the morning.Not an easy to get up 6:30 on morning and go to do bussiness.Hotel should have security company on site to keep noise down.Called desk several times for noise .The toilet seat is swivel,tub water pressure weak and the shower spray all over.The bed is really hard and pillows is really small for a king bed.The assistant manager is not really professional.She hesitating to help solving issues .When I mentioned to call the reservation company to get discount .She said don't take treat to well.And having noise is not there fault.I'm not return to that hotel ever again.20$ more can get a room in Marriott hotel everyone should considered next time.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Joe D Thank you for your feedback. I am sorry your experience did not go well. Please contact me at frank.pacienza@ad1global.com to further discuss your room ,the security as I would like to make corrections and make up part of your stay you were not satisfied with

"Loud music next door until 1 AM ,Mangos Restaurant & Dinner Show"

2
User 25/10/2016

Booked sat/sun night,checked in sat.afternoon and was given room 125,which happens to be at the front of the hotel next to International drives traffic.That alone was loud enough,but after returning from dinner,noticed very loud banging music from the Mangos restaurant which has a dinner show or live band until 1 AM.There was no way to get to sleep until then ,especially given the hardness of the bed.I also have to mention that we paid $180 for the sat. night stay(most I have ever paid for a room!)and proceeded to check out a day earlier.Hotels .com helped me book the Comfort Suites downtown Orlando and it was heavenly quiet with a softer bed,more towels,cleaner,more curtious staff and we enjoyed our second day with a better night sleep.I did bring up my concern,but the hotel was sold out and they can't do much about the music next door apparently

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Dave W I am sorry your experience did not go well due to the next door noise. It is very unusual even if you are staying on that side to have that kind of issue. Please reconsider staying with us again and contact me directly and I will do my best to accommodate in another section of hotel. Hope to see you soon

"Nice but noisy...really noisy"

3
Kira P, Raleigh, United States 25/10/2016

This hotel had a great location, nice room, clean place and great breakfast. My biggest complaint was the lack of sound proofing. And it wasn't between the rooms that was bad, it was the outside world that was awful. People would walk past the room sounded like they were in the room. We could hear the wheels on luggage, the footsteps on the stairs, the car horns, squeaky brakes and the awful club 2 doors down that blared music until 130-2 in the morning (and I stayed on a Sunday night). You could even see light through the door, that's how little it was sealed. So much so, that a restaurant called Little Italy could easily slip an advertisement into the room between the lock and door handle at 830pm. So, as nice as the people were and well-priced the hotel was, I won't go back because it was impossible to sleep and startling how well you can hear everything outside.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Kira Thank you for your feedback. I am sorry the noise level was higher than normal. I will speak to security to make sure we handle this better. We hope to see you again soon

"great location"

5
William S, Amherstview, Canada 24/10/2016

Walking distance to lots of restaurants and shopping. looked like there were lots of night life available in the local area as well as other attractions like Ripleys museum etc. Had a great holiday, will return to this hotel next time we are in Orlando.

"Not a fancy hotel, but clean and close to everything"

4
Marco G, Trieste, Italy 24/10/2016

Good hotel, clean and with good beds. Breakfast was also OK, but the b-room is too small so when all the people come in it's really packed. Very convenient to reach conventions, studios and parks. Very close to many restaurants, some quite good.

"Good, Clean, Tidy, Friendly"

4
jadiepye, cardenden 19/10/2016

BEWARE OF THE RESORT FEE PAYABLE ON ARRIVAL THATS NOT INCLUDED IN YOUR BOOKING COST US AN EXTRA £100 ON ARRIVAL We stayed for 14 nights. Rooms were as described, clean, tidy and odour free. Free safe in room Check in was fast and friendly. Continental breakfast was good and varied Staff very friendly and helpful. DURING HURRICANE MATTHEW, CURFEW IN PLACE SO HOTEL PUT ON EXTRA FOOD AT DINNERTIME FREE OF CHARGE Lobby and reception been renovated and decorated since the photos on trip advisor.

"stayed before and after our cruise with my sister and husband"

4
Zoreena H, chateauguay, Canada 19/10/2016

great value for what you get, great location close to restaurants and the iride trolley which was very convenient for travelling, plus they have a shuttle to the parks, the only problem was the noisy fan, but I would definitely stay there again

"Good stay for business and fun."

4
BestEgg, Grand Rapids 17/10/2016

We had a 3 night stay that included business & pleasure. The pool was still open10/13 so we enjoy a swim & the sun. The breakfast was also enjoyable. This BW is located in a good spot if your going to the convention center.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank You for your positive feedback. We are centrally located on International Drive Orlando. We are glad to know you liked our Breakfast. Hope to see you soon,

"Good choice all round"

5
User 11/10/2016

Third time staying at this hotel , offering transport to theme parks , good breakfast , friendly helpful staff and good location on I drive . Walking distance to variety of good restaurants , bars and entertainment. This year we had to extend our stay unexpectedly due to hurricane Matthew !!!! The hotel staff did their very best to keep us informed and fed during this worrying experience . Would definitely stay here again , good value for money .

"Anniversary "

2
_TeamP10102015, Land O Lakes, Florida 10/10/2016

For those who booked this hotel online, I have a valuable tip for you- Make sure that good deal is not a handicap room. Our "special deal" was one that did not have counters in the bathroom. Though this would be fine for a disable person, it did not work for my wife. When we told the desk person, he told us that was the room that fit our online price. We stayed in the same hotel last year and had a lovely experience. Stay off the first floor and make sure your room is not fully dedicated as a handicap room

"Excellent"

5
Briana G, Seattle, United States 08/10/2016

The room was gorgeous, the bed was huge, and the staff was friendly. I stayed at the Titusville BW for 5 nights before I stayed at this one and didn't know what to expect. This one looks like it was recently remodeled. They offer a free shuttle to and from attractions, and are in a good location. I'll stay again if I'm in the area.

"Review"

5
Reuben S, Orlando, United States 06/10/2016

This is an excellent place to stay for the money and convenient to convention centers and restaurants. I came for a business trip and enjoyed the attractions in the area. This was my second time staying here and I would stay again.

"Best Western International Drive, a good option in Orlando-FL"

4
Cesar2011BR, Sao Paulo, SP 05/10/2016

Best Western International Drive, is a good option in Orlando-FL. It is not a fency Hotel, but enough for a very nice stay in Orlando. Good room, good sleep and breakfast. Steps away from several restaurants and local stores. Easy to leve to the main Parks (close to Sand Lake Rd and I-4). Cost / benefit is worthy.

"Great Place"

5
williamcH4924FE, Cape Coral, Florida 01/10/2016

The room was clean,comfortable and convenient, Great breakfast. The staff was very friendly and accommodating. The pool was very user friendly and the kids loved it. We would definitely stay here again when we come back to Universal Studios.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Good, Clean, Cheap Stay."

4
Prina23, London, United Kingdom 27/09/2016

The hotel is in a great location, close to many restaurants and not far from the parks, they have a shuttle running daily to Disney. The rooms are a good size and clean. They only bad thing would be the lighting in the rooms, but apart from that it was a brilliant stay and i would stay at this resort again and would recommend it to others.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"splendid"

5
Decio V, FlorianOlis 22/09/2016

I`d like to thank very much Flavia . She was wonderful . Thanks for you education and attending about my family. And thanks for all people of this hotel. To Flavia a hug in your heart for serving us too good.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Good location, nice room, lacking staff"

3
Stephen D, Ottawa, Canada 06/09/2016

The location of the hotel was great. Close to parks/attractions/restaurants/shopping. The room was nice, fairly standard, comfortable bed. Though we didn't use the microwave it was nice to have one. The fridge was very nice and had adequate space. Our room didn't come with a standard safe and when it was reported to staff they made it seem like it wasn't a priority and was always someone else's problem. Eventually it got sorted out, but with a broken safe we didn't end up using.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Very good service"

3
User 06/09/2016

I recommend this hotel! Beds are very small and rooms a bit too but its OK. Breakfast was awesome! Internet great too. Location is very very good! I enjoyed walking to the shops in the area. Overall good!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"More like a Motel than Hotel"

3
Patricia S, Clifton, United States 02/09/2016

My first impression of this hotel/motel was not good. Its not what I'm used to. This is more motel than hotel and for that reason I did not feel safe,especially since it was night time when we arrived. The front desk attendant assured me it was safe and it actually was. What was little off putting was they have a guard in the parking lot walking back and forth and its hard to tell he is a guard. Some how they should make that more obvious. Anyway the room was kind of plain and ordinary. Could use some sprucing up. The walls are made of stucco and looks horrible. The bed linens aren't much either. I've noticed that a few Best Westerns have the same type of linens on the beds and they are so lacking. However, the beds were comfortable and I did get a good nights sleep except for the occasional noise I could hear from outside at 4 am. Walls are thin and you could hear everything going on outside especially since I faced the pool. Another thing that was annoying is they have the ice machine right by our room and overtime someone got ice you could hear this. If you aren't in the room this wouldn't be an issue but if you are trying to sleep it is annoying. Breakfast wasn't much too talk about either. Usual stuff, they had Mickey waffles which was probably best thing they had. Location is good if you are planning on doing things on International drive but traffic seemed to be bad at the time I arrived. Didn't use the pool or anything else so can't say much but the pool did seem nice. What I noticed that the pictures on the website(Best Western) didn't match the decor. Those looked much more appealing. This hotel needs to revamp the rooms and choose linens that spruce up the room. Better lighting is also helpful. Overall it was ok but I probably wouldn't choose it again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Patricia Thank you for your feedback. I am sorry some of your experience was not to your expectations. We actually renovated our hotel this first part of the year and all is new except the beds which we know are in great shape. Our breakfast meets the Best Western requirements as we actually provide more in hot items in addition to ham and cheese. I hope you will reconsider us again and if so please contact hotel and ask for Frank as we ill for sure make a better experience for you

"VERY GREAT HOTEL AND A VERY GREAT LOCATION"

5
User 01/09/2016

Me and my wife stayed at this hotel for 3 nights. It was very confortable and in a very good location. Aline Calaça help us at the restaurante and was very polite. She was very kindly with us. I recomend this hotel for everybody

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit I will share this with Aline and happy to see that. She is our newest employee on board

"Nice stay"

5
sopapilla4, Panama City, Florida 27/08/2016

I booked this property at kind of the last minute, since I needed to add a day onto our Orlando vacation and there was no availability at the other resort I had booked. Everything was very nice. The pool was pretty small but clean, and my kids really enjoyed it. We enjoyed the breakfast, and the location was quiet even though it's pretty much in the middle of everything. I would definitely stay here again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Sopapilla Thank you for your feedback. I am really happy you and your kids enjoyed our hotel. We hope next time you can make it a long term stay with us \\ hope to see you soon

"GREAT HOTEL LOCATION AND AGENTS"

5
User 26/08/2016

Enjoyed my stay at the hotel on last night. The front desk guy name Dakoy K. was very professional and HELPFUL. He provided me a gift bag which included bottle of water, sour worms, and fruit bars. I also enjoyed the mickey mouse pancakes and the coffee. I will recommend all of my family members and friends to this hotel.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Karen Thank you for your feedback. I am happy to see Dakoy went above and beyond as he applies with all our guest same way. Hope to see you again soon we have different goodie bag coming up

"Great Great Great!!!!"

5
User 23/08/2016

The experience that I had at this hotel rates very high... Everything was awesome... The Front Desk (especially DAKOY K) my room was very clean, my kids loved the pool and the free breakfast... especially the mickey mouse waffles and apple juice..The Wait staff in the breakfast area were so helpful.. they were more than willing to help you with anything.... I cant wait to go back again next year... Awesome Simply Awesome..

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Vacation "

5
User 23/08/2016

The front desk the mr.dacoy help alot and mr.Diego and miss gabby made a awesome breakfast those mickey waffle perfect I loved the pool the hotel's room were great and comfortable and the ac was great the was cool and cool and I will be coming back very soon I am going to tell people about I love it all the front desk team helped me and my brother for the recommendation for take out and for that my family is very greatful that we stayed their so thank u best Western and I hope to come back in the future your truly the Dashiell family.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Night stayed, Value for money with free breakfast"

4
User 21/08/2016

We stayed overnight at this Hotel/Motel. Initially we tried to book it through them but was expensive so used third party app and booked the hotel. Everything was sorted within a hour time. Rooms were nice and tidy with morning breakfast included. Location was on prime and highly recommend if you are exploring international drive. Very close to Orlando eye and also bus shuttle from.orlando eye so stay and use shuttle service. Also there is bus service just outside the road but not sure about the frequency.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Mehul thank you for your feedback. I am glad you enjoyed your stay. We actually just renovated hotel and we are glad you enjoyed the new product we look forward seeing you again on your next Orlando Visit

"nice!"

5
Isreal R, camuy, Puerto Rico 19/08/2016

this hotel's location is excellent. close to everything including the I-trolley System. the staff, and i mean all of them, is very friendly and will do whatever is needed to make your stay enjoyable. it's a superb deal for the rates they offer.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Very good quality for the price you pay!!!"

5
Moises D, Chaguanas, Trinidad and Tobago 19/08/2016

This hotel ha a perfect location and it's in the nicest area of International Drive, I've tried other hotels in this area, this is the best so far for the price range. The staff very friendly, many languages spoken, no communication issues, nice place to stay!!!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit . I will for sure share this with my staff . They love to read these comments :)

"Not expensive stay"

3
ValeriyRykhlov, Moscow, Russia 17/08/2016

Stayed here for two nights without pre-booking. Good location. Free parking. Very crowdy at the breakfasts. You have to catch something before others. This hotel is one of several hotels in this area with budget price.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear ValeriyRykhlov thank you for your feedback. I am glad you enjoyed your stay and we hope to see you again. Please like us on Facebook as we always have promos going on

"Great value"

5
Star G, Royal Palm Beach, United States 17/08/2016

Nice hotel. Clean & modern. Great snack shop & pool area. Rooms are clean and have microwaves & frig. Centrally located to all Theme parks, yet quiet. Beds were crisp and comfy, outside entries are great for coming & going without going thru the lobby. I will stay here again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Good to orlando"

4
Sitaram K, Kathmandu, Nepal 17/08/2016

Good and friendly staff and location also good for Leisure hope in nest time also we will chose the same . we like that we was with friends. hope see you again The breakfast of hotel was not so good but other was fantastic.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Sitaram Yes we want you back. Like us on Facebook and ensure all your friend do the same so you can get some promotion. And when you are ready with friends contact us directly for a nice good rate

"Excellent choice in Orlando & Ideal Location for Theme Parks"

5
Jermaine M, Bogota, Colombia 12/08/2016

My son and I had a great time at the Hotel, clean, friendly environment, excellent breakfast (included) and close by the theme parks. Family orientated, great spot for vacation along with great rates.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Good stay"

4
Helliekins, Bristol, United Kingdom 08/08/2016

We had a large room with kingsize bed. There is TV, fridge, microwave and coffee making facilities in room. The free Wifi was good. The hotel reception was large and clean with a few food items on sale, 3 computers (which they had a bit of an issue with) and free coffee , which we took advantage of whenever we arrived home. There was a nice pool, which we didn't use. There was a free buffet style breakfast, I would advice arriving early as it starts to get crazy busy from 9am onwards, There was a free hotel shuttle to some of the parks which we took advantage of,some require reserving your space in advance. Unfortunately we got stranded at Seaworld because the shuttle didn't show up, we waited over an hour in blazing heat. In the end I managed to contact the hotel through a helpful local persons mobile phone and the hotel paid for a taxi for us to return... apart from this we had no problem.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Chinashop53"

5
chinashop53, Reno, Nevada 07/08/2016

When trying to find my GPS took me to one of the three in this area,however found one is was booked at finally. Had a security presence as soon as we arrived in the entrance. Staff were friendly, helpful both night and Morning associates. Breakfast was good Variety and the Mackey Waffle was cute. Close to restaurants, shops most what you may want. Worth the stay.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"My stay"

5
Christopher C, Orlando, United States 06/08/2016

The toilet had issues flushing, the guest room door would lock before I could close it all the way. Staff gave me plenty of towels when needed and were promo when I requested further service. I had a great view of the pool, checkout for me was at 5 am and there wasn't anyone at the desk. Not sure why but i left my room card and a sticky note saying I checked out.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Best Western"

5
Martin F, Ennis, Ireland 05/08/2016

Name says it all beautiful hotel on the strip, central to all attractions,with the most pleasant and courteous staff you could wish for from management right down to the cleaning staff especially Jeanette Bruno who prepares all the beautiful breakfasts and who always has a smile for all the guests. Beds are very comfortable, all amenities are top marks even down to the pleasant music in the courtyard by the pool. Marks for cleanliness 9/10 hospitality 9/10, and comfort 9/10. Very pleasurable stay and will definitely be staying again

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Lovely lobby, dated rooms "

3
unfdoug, FLORIDA 04/08/2016

Check in was a breeze and parking was free. When I got to my room I noticed the toilet running and had to open the lid to jiggle the chain after every flush. However, the bed was decent, kids were enjoying the pool, Internet was ok, and the lobby was fabulous. Looked brand new or recently remodeled. You access the elevators from the main lobby. I had a 5a check out and the guest services gentleman made sure I grabbed a complimentary bottled water and a snack bar on the way out. Minus the toilet issue (very minor), they hit the mark on this location.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Location"

4
Juliana R, Brazil 02/08/2016

Best thing on this hotel is the location. Near everything you need, and easy acess to main roads in Orlando. Breakfast included in my stay was okay, not many options but covered the basics. Rooms were always clean, bed was comfortable.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Short stay"

5
Victor C, carolina, Puerto Rico 02/08/2016

Very good hotel in all regards with good value for the money. I recommended it to my friends. Staff was very helpful and willing and room was good size and comfortable. Breakfast was very complete and well presented

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Very pleasent stay."

5
User 28/07/2016

This was the second time we chose this hotel and we have loads of positive comments. Staff is extremely kind and helpful, free shuttle bus to Disney and Universals. We checked out early in the morning (long before breakfast served) and we were given a hot coffee and breakfast package to take away. I recommend this hotel. And for sure I will return once again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great hotel"

5
munserlady, Ireland 27/07/2016

Visited this hotel in July 16. Absolutely loved it. The rooms are immaculately clean but a little in need of brightening up. Loved the fact that it was like an apartment type room as opposed to a hotel room. From our check in to our check out the staff were amazing!! Jose was outstanding and superbly professional. They even provide a car for a small fee to the airport..

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Would stay again"

5
User 25/07/2016

I find the employees always helpful, and always with great dispositions. Our first room had a musty odor. When I asked to change it, I was accommodated immediately. Very appreciated. Breakfast choices were excellent. Coffee available 24/7.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Dad"

5
User 24/07/2016

Very pleasantly surprised. Our room was very clean with everything in working condition. Great breakfast consisting of sausage, ham, cheese, eggs, waffles pastries and fruit. Friendly and helpful staff. It's at a great location on I-Drive. We will definitely go back!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Could be better"

4
Ronald M, San Jose, Costa Rica 21/07/2016

We got some problems since our arrival. We got a room under remodelation and we had to wait almost two hours to get a room, Te front manager try harder to solve this situation and the manager make a great effort to please us. The rooms are clean and neat, The breakfast is good. You can have everything you want. Anyway, Orlando is a wonderful city but all the wonders are outdoors, you need a room just to sleep. Maybe we could return to this hotel if we know that our paid room is available when we get there.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent place in the center of I-drive"

4
User 21/07/2016

At good place to stay in central Orlando with free Wifi, breakfast and parking. Friendly staff and nice surroundings with free towels by the pool. Furthermore the hotel lays in waking distance to Orlando Eye, Ripleys and more fun stuff to do.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Best Location"

3
User 14/07/2016

Best location for budget friendly family. Our room cleaned daily during our 3 nights stay. Beds are firm and comfy. The only bad thing is that the carpet look old and dirty. Please change the carpet Best Western...

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Comfortable and we had fun"

5
User 13/07/2016

I stayed at Best Western, International Drive, Orlando for the second time in July 2016. The hotel (since my first stay in December 2016) has been renovated. It looks really nice. The breakfast is still filling and tasty. You get eggs, meat, waffles, fruit, bread, cereal, yoghurt, juice and coffee/tea. The beds were comfortable and the staff from reception to maintenance were polite, friendly and cooperative. Three cheers for Jose and Munya, when you talk about friendly and cooperative these 2 individuals come to mind!!! Oh yh!! There is an ATM on the premises and this hotel is within walking distance to a lot of restaurants and fun. The pool was warm and nice and my boys and I enjoyed it immensely. When I see people giving a bad review, I am wondering where exactly they went or how was their attitude?!?! Or exactly what were they looking for?!?! Steups! Would I (my family and I) go back to Best Western, International Drive??? You bet ya!!! Welll done folks!!

"OK"

3
dmc42467, New Jersey 10/07/2016

nice and clean. conveniently located. but need to stock there drink cooler. Had to walk to a local store to get something to drink. No vending machines on property. Breakfast was good but alot noise from club next door.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay. I am sorry about the store not having supplies as I will look into this to ensure we have everything available for the guest avoiding to walk across the street and make it convenient. We hope to see you again soon.

"Highly recommended!!!!"

4
User 10/07/2016

We were lucky to get a room on the busiest 4th of july weekend. Had a few issues with it but the staff made it right by offering us half off for the next night. We took it. Best decision we ever did. It was a plus that a Shuttle bus to Universal & Disney was provided. Clean room, awesome pool, and great customer service made our vacation memorable. Thanks, Jose. We will be back again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Wonderful Hotel"

5
ttandrea, New York City, New York 06/07/2016

Jose who works behind the desk is a wonderful person. He saw my son choking by the pool and came from the front desk to make such he was ok. The staff is very nice. I would strongly recommend this hotel to friends and family.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Ttandrea thank you for your feedback. I am glad all went well and I will share this with Jose we hope to see you again soon

"Great Hotel"

5
Aaron A, Naples, United States 01/07/2016

The stay at this hotel was nice. The hotel itself looks plain, but the staff are nice, the service is quick, and the rooms are clean and pleasant to stay in. It is a nice hotel and a reasonable price and will consider it again whenever I am in Orlando.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit.

"Lovely stay"

4
naomijade90, London, United Kingdom 27/06/2016

Lovely stay overall, was peaceful and staff was very receptive. Breakfast was good, with a hot option provided also. Rooms were clean and well prepared, with fresh towels everyday. The only advice I would give is do not use the Taxis provided by the hotel they are a rip off.

"Perfect"

5
Yanti G, New York, United States 27/06/2016

Proper price, clean, all amenities you need without getting fancy, close to everything - able to drive or walk to many things. I will be staying here every time I travel to Orlando. You can all to probably 50 bars and restaurants - take a free shuttle bus on the street to another 50 bars and rests plus some amusements.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Over night trip with my daughter"

4
Jackie V, Indianapolis, Indiana 26/06/2016

It is in a great location in Orlando. 10 minutes away from sea world, maybe 15 minutes from what used to be downtown Disney. Lots of food choices around the hotel in walking distance, McDonald's, Burger King, rally's, and other more upscale restaurants. Room was clean, I'm usually very picky about hotels I stay in but will definitely use this hotel again. Staff was pretty nice, the night shift worker let me borrow his phone charger, checkin was simple, and they tried to help me print my sea world tickets on their own computers. It's 30-45 minutes away from the airport but so is most of the tourist attractions in Orlando.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next visit

"Great location for a visit to Disney or Universal"

3
Mrs Mandy -, Heerhugowaard, The Netherlands 25/06/2016

The rooms were simple and comfortable. The location is perfect for a visit to Disney Word or Universal Studios. Breakfast consists out of pancakes (mickey), fruits, cereals, bread, muffins. At the restaurant across the street (Uno) you can get some great flatbread. The nachos are really great as well. There is a Walgreen and Whole Foods not to far from accommodation for your groceries.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next visit

"nothing special"

3
oguialegal, Rio de Janeiro, RJ 24/06/2016

Correct, but without a good atention of the crew, they were technically correct, I had a problem with the reservation through Booking, and they could not help, invited me to pay directly. I telephoned Booking, and the reservation was okey. Nobody, manager and attendant solved the problem.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am sorry about not reaching out to you about the reservation issues. If still not resolved please contact me at frank.pacienza@ad1global.com for further assistance

"Ok I guess"

3
User 23/06/2016

I and a friend decided to stay here for our visit to universal Orlando. We thought we could walk there but it ended up being to far to really be prepared for a day of walking in a theme park. We tried the shuttle but it was packed and dirty, so we ended up using a taxi to get to and from Universal Orlando. It was between $10 And $14 each way including tip. We did not know that there was construction until we got there, but it did not bother us since we got up before they started and went to bed after they had ended. The club across the parking lot is loud but with the louder air conditioning, the club did not bother us with noise and neither did the traffic. The air conditioning was cold and that is what mattered to us. The first room we got was under construction, but the service man easily got us moved with no problem and no going down to the front desk. He brought us our new keys and everything. The second room was clean but old. Had a musty smell until we turned on the air conditioning. The door to the room did not fit properly, so light was coming in through the door. In the end, I was not impressed with the hotel or the rooms. The location was good for food and shopping, but not for walking to theme parks. The service was better than expected. Would I stay here again? Only if I got a really good rate.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Alexa Thank you for your feedback. I am glad you enjoyed your stay and I apologze about some of the issues you described. Certainly we hope you come back with us and for so please email me at frank.pacienza@ad1global.com I will ensure we take good care of you

"A Good Stay in a Family-Friendly Hotel"

5
Jean K, Sparta, NJ, United States 18/06/2016

Noise - due to kids (it's in Orlando, after all). Breakfast room which needs more space. It fills up fast when hordes of guests suddenly realize they overslept and rush down before the food is put away. A tempermental tv remote device (ours anyway). Tempermental front desk employee (bad day et tu?) AND not being able to sleep in due to landscape guys starting up the lawn mowers and weed wackers(REALLY loud) before 9am. Sheesh! Other than that, a good room, very clean, very comfy and reasonable price. Would I stay again? Most likely. My husband and I have always liked staying at Best Western hotels and this experience (not the greatest but far from worse) is not going to change that. And after all, this IS in Orlando. Lots of families, kids, etc. I would say that overall, our stay was the exception - not the 'rule' of the Best Western experience. By the way, although we didn't use it, the outside pool looked great! :)

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Family Reunion"

3
User 16/06/2016

I booked Best Western due to the fact that there were no available rooms at the hotel my family booked for our reunion. The hotel is currently under renovation, so it wasn't five star quality when my daughter and I walked in the lobby. As a rewards member I was given the usual goodie bag of two bottled waters and two granola bars. The staff was very welcoming. They informed us of breakfast (6AM-9:30AM) which is in the breakfast room by the pool. The selection is sausage patties, eggs with cheese, Mickey Mouse waffles, fruit, juice, milk, yougurt, bagels and toast. The breakfast room is small so it can.....no..it DOES get crowded. My daughter and I ate breakfast outside by the pool. The pool is 6 feet deep at its deepest point, and there is a swimming chair for individuals that are wheelchair bound. Now for the room, we stayed in room 308. It was clean, the carpet could use some cleaning but it wasn't sticky black type dirty. Just normal wear and tear dirty. The fridge has a bit of rust on iit and is outdated, as is the microwave. The third dresser drawer is broken and put together with scotch tape. The door has a two inch space under it, so bugs were able to crawl into our room. One night a roach (not a palmetto) crawled into the room while we were relaxing watching TV. The bath area is nice and clean. Loved the massaging shower head after a long day at Disney. Granite counter top on the sink which houses the coffee pot, the blow dryer, soap, and towels. The hotel is near plenty of restaurants and gift shops, and less that. Five minutes from Highway 4. Would we stay here again? Of course. During renovations, there is one way in and one way out. You will be issued a parking pass, keep it on your dashboard so that your vehicle is not towed. If you leave during the day and return at night,the security guard will ask you for your room number and will check for your parking pass. However, if you're walking to any of the nearby restaurants, then the parking pass of course is not needed. LOL.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great value for your money"

5
User 14/06/2016

We stayed at another hotel in the area, but their rates were steep and not only they did not offer parking or breakfast, their resort fee was double was Best Western charged us. As soon as I entered the lobby was greeted by a a smiling clerk who allowed me to have a cup of coffee even though I was not even a guest there yet. After considering other hotels in the area we returned to Best Western at Jamaican Court in International Dr. Great location, clean rooms, fantastic breakfast and friendly and courteous staff sure made our stay pleasant

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Good Hotel!!"

5
User 10/06/2016

I liked so much the breakfast and the variety of food, the shuttle service to Disney is also great, in general we feel we made the best choice regarding this hotel. The staff were always willing to help.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great location, great staff"

5
Melissa F, Maumee 09/06/2016

We stayed 4 nights with the purpose of visiting Universal Studios. Very close to the park. The shuttle service was prompt. It's also very inexpensive to use taxi/Uber to the park. Great location for walking around during the day on International Drive. The price was just phenomenal for the convenience and presentation of this hotel. The staff was very friendly and helpful.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"OK"

3
Gordon G, Plant City, United States 06/06/2016

Walk to bar(s), restaurants, and bus lines. Decent location, close to trolly stop. First room was musty smelling, they happily chanced my room. Good Beds, and hot water. PART of lobby was under construction, but not a problem. The closest place to buy park or bus tickets was across the street. Breakfast was fair

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Gordon Thank you for your review. I am glad you enjoyed your stay and we will make sure the room you had at first gets corrected. We hope to see you again soon

"Great place to stay if you're visiting Universal Studios !!"

4
David_RS_21, Heredia, Costa Rica 03/06/2016

We ended up in the International Drive Best Western because the hotel we had chosen before this decided that they didn't have available rooms at the last minute. To give a quick insight the staff was really friendly, good clean rooms, excellent quality sleep and very good variety to have for breakfast. If I ever go back to Orlando I wouldn't hesitate to chose this location again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and look forward to your next visit

"Excellent Stay"

5
Syed Z, Kuala Lumpur 27/05/2016

We had an excellent stay at this quaint and relatively inexpensive hotel very close to International Drive, Orlando. Rooms were adequate as we were not planning to stay for the hotel facilities. The breakfast was also inclusive. The twin beds were a good size with comfortable mattress and pillows. Wifi was free and it also had a good selection of cable TV. Except the channels on TV were not labeled. The location was excellent with it being around the centre of International Drive and you can travel north or south on I-Drive. The trollwy stop were easy as it was 5 minutes away with easy access to a pedestrian crossing if you would like to corss the streets. It was also within easy distance of a Wallgreen supermarket and restaurants. Only thing with teh Best Western was the self laundry facilities were being renovated when we were there but they did make arrangements of guests to use the self laundry facilities of the next door hotel Hilton Suites. nevertheless, we enjoyed our stay. Checking and checking was a breeze and they had free shuttles to Universal and Seaworld. Note that the Seaworld shuttle requires a day before request prior to 9pm whilst the Universal shuttles were twice a day. It is for a to and fro services.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Good location"

5
User 21/05/2016

The staff were very friendly and service was good. Great location, The room was very clean. The breakfast was ok but not for a long stay (same thing every day) . close to all the parks disney , universal , wet n wild and most great restaurants .

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando visit

"A OK stay"

4
david p, portland uk 17/05/2016

Hotel undergoing a refurbishment so a little give and take needed. Pros: Good location on I Drive Close to various eateries - Italian, steak, Mexican, Indian, Chinese etc etc. all within walking distance. Front of house staff very helpful and obliging (abet housekeeping need more English and less Spanish). Free transport at various times of the day to Epcot for Disney, Universal and Seaworld. Driver very informative and always on time. Free wifi in all areas of the hotel. Rooms a little dated but all are under refurbishment. Cons: Breakfast - continental OK but repetitive. - hot breakfast of eggs and bacon very good but several days of what appeared burgers NOT acceptable. Fortunately there is a Denny's within walking distance and they supply first class food 24/7. Hotel prone to noise up to 3 am due to its location near a Dinner and Show location. This hotel does not have an bar on site which is a pity as a cold beer after several hours in a theme park would have been appreciated. The management is loosing revenue with not having this facility but Uno's across the road have a good selection of beer and wines. Conclusion: An OK hotel for the price, especially for families as it has nearly all that you could require, free breakfast, pool, transport to theme parks. For the more mature guests like us, maybe you would investigate alternative Best Western venues.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear David thank you for your review. I am glad you enjoyed your stay. The very good news is once our Lobby is done we will be selling Beer and Wine as well as we want guest to enjoy everything on site . I will certainly pass on good comments on the shuttle and the staff . Hope to see you again soon

"What a zoo!"

2
931peterz, Columbia, South Carolina 16/05/2016

I would not recommend this hotel. They ran out of food for breakfast. The hotel staff needs to speak and learn English. We were surrounded by foreigners who come to this country and could not speak English. I learned their language when I was overseas. The room was okay. The lobby was being renovated and looked barren. I would not stay there again!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest I am sorry about your experience as we stride to provide 100% best experience to all our guest. I hope you will reconsider us again in the future.

"Good Service"

4
Yanira F, Miami Beach, Florida 16/05/2016

The staff were very friendly and gave good costumer service. Great location, The room were very clean. The breakfast was ok, do the job. Is under remodeling, but we did not had problem with that. The hotel made the vacation a good experience. Is closer to Universal parks but wasn't bad if you are going to Disney. Good price. Definitively we will come back soon.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Yanira Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Surprised."

4
Jackie307, Birmingham, England, United Kingdom 14/05/2016

Wanted a hotel room for a 3 night stay that was in the south of I Drive,and a free shuttle service to the theme parks,got exactly what I wanted and surprisingly more,read previous reviews,some very good and a few bad,but hey beauty is in the eye of the beholder,the exterior has been painted,and good landscaping to the front,the lobby although undergoing refurbishment,was almost completed,there are very modern and comfortable sofas and chairs,3 computer terminals,with printers,free coffee on offer in the lobby to. room,116, had been completely refurbished,not any dirt to be found and believe me I am a stickler for a clean bathroom l even checked the mattress and pillows !,the bed was comfortable although the pillows a weird shape they were ok,maid cleaned each day,fresh towels,were provided too.out side the new patio area is very pleasant,the new pool area is excellent,towels are provided laid out at the side of every sunlounger,the disabled guest wether in a wheelchair or with mobility issues is well catered for here,rooms with disabled access also have accessible bathrooms,the swimming pool has a fixed hoist to lower a disabled guest into the pool a nice touch I thought,the only niggle I have would be the complimentary breakfast, who wants to eat every kind of cake or pastry for breakfast,and egg and turkey patties?!!!!,also it would have been much easier to have installed an automatic door very difficult to open when you have a plate in one hand and a cup of coffee in another unfortunately the majority of guests do not hold open a door for you.Overall the hotel is clean considering the total refurbishment it is undertaking,free wi fi in all rooms and public areas, the staff are polite and answer any questions you might have and the Manager was most helpful,and by the way the shuttle service was excellent on time and in a private car.would I stop here again..yes would l recommend..yes,was it good value ..yes.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Jackie Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Surprise on I Drive"

4
Chuck B, Palm Coast, Florida 14/05/2016

This hotel is far from a new installation but we found it to be a very nice place. The rooms were adequate and clean. The staff did their jobs and with a smile. The pool was large and refreshing. The breakfast was a real surprise with plenty of fruit cereal and warm dishes that were different and a delight. Best of all the price of the room was reasonable for the area. If we had a complaint it would be that Orlando is making out very well on room taxes.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Best Western, Orlando"

2
Richard K, Mohnton, Pennsylvania, Usa 07/05/2016

Let me start by giving the hotel the benefit of being in a large remodeling project. That said, we should never have been placed in a room near the construction with a roll-away outside our door. Construction should never have been throwing large heavy objects in roll-away before 8am. Carpet was so filthy, lights were not working. As I said, we were not in one of the remodeled rooms.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Richard I am sorry about the experience of hotel. I know we been communicating via email and I am glad you will reconsider us again . Yes we are about to be complete with renovation and for so we are positive guest will not be affected by this. I will certainly look into the room issue and make right corrections

"Don't waste your money"

1
jessann102189, South Venice, Florida 30/04/2016

This is deff not a 3.9 rated hotel. Very very outdated. Breakfast was disgusting and cost $9! I asked for a refund for our second day of breakfast. The pictures are very deceiving. If we had been staying longer or had our kids with us we would have changed hotels. Pay the $10 to stay up the Rd. They ask for a $50 deposit for incidentals but I bet you could replace the co tents of the room for $20. VERY DISSAPOINTED

"In a pinch stay"

3
Grazer-Florida, Florida 25/04/2016

When all else fails (or technically booked), this place works. Price is excellent. Rooms are definitely outdated. The pool appeared very clean, but did not go in to test. Will always keep in mind for last resort backup, but definitely well ahead of crashing in the car.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Visit. Hope to see you again soon

"OK Stay"

3
User 25/04/2016

Stayed at this hotel for 3 nights. The breakfast was disappointing. The eggs were like rubber. The hotels lobby was being remodeled during my stay. The free shuttle to the area parks were on time and made getting around a lot easier. The driver was friendly. The hotel staff were friendly and helpful. Location was very good with many restaurants in walking distance. The breakfast is the only bad thing I can say about the hotel. All in all a good stay.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Visit. We will certainly look into the quality of our breakfast items to ensure highest quality. Hope to see you again soon

"not a fan "

2
User 22/04/2016

the hotel was under reconstruction/remodeling but the way it's advertise it seemed like all upgrades were completed. A male employee walked in with no short talking loud, to the point I had to cover one ear to hear my phone call. Then I guess he went into beak room and came out with a wrinkled shirt he threw on. Just very unprofessional. The room was run down, old but it was clean and smelled fresh, Flat screen tv 32", microwave, coffee, little fridge.... location is good.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Mariel Thank you for your feedback. I am sorry about the remodeling as we are close to completion. Please contact me at frank.pacienza@ad1global.com to further discuss your stay and would like to make it up to you Thank you

"Quiet Clean affordable yet close enough to attractions"

3
Tammy E, Roseville, Minnesota 17/04/2016

Nice quiet clean place if you're going to explore Orlando and not spend all your time at hotel. I just mean no activities except the pool. Will need a car to get to anywhere good to eat besides fast food.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay. We hope to see you again on your next Orlando Visit

"Pretty Good Hotel"

4
User 16/04/2016

I came down here to visit family with my boyfriend. Our room plans fell through at the last minute so unbeknownst to me, my guy handled everything and booked a room here. When you first walk in the lobby is in kind of disarray due to remodeling. Although there are floor boards missing etc. the potential and end results can definitely be seen. It's going to look really nice. There is an elevator here (Thank God!) don't think I would make it up 4 flights w luggage being 6 mths pregnant and all. Lol. Our room ended up being 419 right by the elevators. Although there is a potential for it to be one of the noisiest rooms it really wasn't too bad. The room had no weird smells as well as had a view over the pool. The carpet looks nice although I did not walk around on it. They have mattress protectors under the sheet over the mattress. The pillows look weird but are sooo comfy!! The bed was so amazing it makes me wish I had it at home. So sad to leave! Bathroom clean!! I have a complex where I'm not comfortable using bathrooms outside of my own. Air conditioner worked okay. Had a sanitize remote (never seen before) Overall I would say they offer a very comfortable stay. LOCATION LOCATION LOCATION!!!!! Great location where there are plenty of things to do nearby within walking distance. If you come do NOT forget to eat at Uno right across the street from the hotel

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review.I am glad you enjoyed your stay and we look forward to your next visit

"Great deal"

4
ssjames2016, Atlanta, Georgia 11/04/2016

I first chose another hotel, but once I arrived at the hotel, I knew right away I wasn't staying there. So I went onto Expedia to locate another hotel, an came across this hotel for 3 nights (Wednesday-Friday nights) for less than $60 per night. We drove to the hotel and was impressed right away. A housekeeper was cleaning one of the rooms, so I took a look and was even more impressed. Since I was on my cell phone and was kind of tired, I went to the front desk and asked if they were able to match Expedia because I was just ready to check in and did not want to go through calling Expedia. The front desk matched the price right away. I asked for the room on the front that I viewed and they accommodated me with no problems. The room was spacious and clean. Hot water with great water pressure. Perfect location across the street and close to restaurants, FunSpot entertainment, SeaWorld, Wal-Mart etc. The continental breakfast was what we expected.....Danish, beverages, cereals (cold and instant oatmeal), cheese omelette, and sausage, fruit, and waffles. The room was cleaned every evening once we returned. The lobby was under major renovations. Overall, I have no complaints. The room was great and spacious for a family of four and the price was perfect.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review.I am glad you enjoyed your stay and we look forward to your next visit

"Average stay "

3
User 31/03/2016

Overall this hotel was average there was good and bad points- Pros- Shuttle to the theme parks ( doesn't go very often ) Spacious rooms with what you expect in them Cons- The coffee machine was not cleaned once during our stay. The bath had hair in it from a previous guest. The air con was so noisy you can't sleep with it on. Breakfast was a free for all, showcasing discussing pigs of people with a limited stele toon of healthy options. Do not buy your Disney tickets here they charge an extra $25us and this is not explained until you have paid. Overall for the amount of options in this area I would recommend shopping around.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Evelyn thank you for your feedback. I am sorry you found items in your room not up to standards. It is not our custom to provide a room such as what you had. Please email me at frank.pacienza@ad1global.com so I can locate your room reservation and would like to further discuss your experience and see if we can make up part of stay you were not satisfied with

"They saved my trip 3/25 - 3/27 "

5
Trivonda P, Jacksonville, Florida 30/03/2016

I had a terrible experience with the Metropolitan resort on international Dr. After calling several hotels and them being sold out I reached Christina she was so sweet and made sure that I was able to see the room first before unpacking my car. After getting settled in a king size room which was all they had at the time. I asked Dakoy if I could exchange for a double the next day. My daughter, niece and I were about to go to dinner. Dakoy outside on a break stated that a double had come available and if we wanted he could assist us in moving to another room. I declined bc the girls were hungry and agreed to change rooms the next day. The rooms were absolutely beautiful, clean,it smelled clean from the time you opened the door, the shower was amazing and I slept like a baby after a very stressful night. Day 2 was topped off with Mounya we went swimming by the time we were done .She was waiting for me with new key cards for our new room and the breakfast was great. I will book with Best Western every time I'm in Orlando because of the Superior service the staff provided and the extra mile they went to make sure my Princess had a great birthday weekend. Thanks Best Western you Rock !!!!Christina,Dakoy and Mounya need a raise

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Trivonda Thank you for your review. I am glad you enjoyed your stay with us and that we saved your vacation. I will share this with the staff and yes they will get recognition. We look forward to your next visit.

"Great bang for your buck"

4
Comfort O, West Palm Beach, United States 23/03/2016

Great hotel, across from I-Drive. Lot's of restaurants in walking distance, free parking (big plus!) If you are just looking for a clean room on International Drive, this is a great choice. Hot breakfast was nice...waffles, sausage patties/links...you can make a decent egg sandwich and keep on going with your day. Coffee was great!! Very helpful staff, they were able to check me in early so I could head to my conference. Overall great bang for my buck.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"trip to disney"

5
renayel2016, Preston, Connecticut 23/03/2016

beds were full size, but comfortable. am used to king. everything else was great. breakfast needed biscutis and gravy. we were within walking distance to several restaurants, gift shops and other attractions to many to mention

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"best west"

4
Jon H, Bradenton, United States 18/03/2016

There were nearly a million hotels listed in Disney (I mean Orlando), so most people struggle with price and/or comfort and trying to find a balance of both. When I started searching and reading recent reviews, I found that the really cheap hotels were cheap for a reason. Bugs, mold, riff-raff , noise, poor service etc.. I am a Best Western rewards member and decided to check the area for them. I found this one and pulled the trigger, not the cheapest but not $179 a night like what the hotel at my conference was charging (at a group rate). I am very glad I did, the location was great close to I-4 and everything we needed within walking distance from the hotel. The staff were super friendly and helpful, the room was fine, bed was comfortable and enjoyed the breakfast. You cant help but have a great day after a fresh, hot Mickey Belgian waffle. I would stay here again

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Jon H Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next visit in Orlando

"Great hotel!"

5
Duane A, North Mesa, Arizona, United States 09/03/2016

The location was in the middle of all the Orlando Attractions. The hotel was a good value, breakfast was good, rooms were clean, would stay there again when in Orlando. Staff was friendly and housekeeping was great!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Duane Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit.

"Florida trip"

4
Pat D, brighton, United States 05/03/2016

The room was clean. The beds were small but comfortable. If we are ever in the area again we would definately stay again. Restraunts were within walking distance as well as drug stores and shops. Would recommend this Best Western.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed stay and we look forward to your next Orlando visit

"Ideal location & courteous service"

4
ShawFeb2016, Toronto, Canada 28/02/2016

Ideal location! Closeby to main attractions, shopping and restaurants. Our flight from TO was 625am; so we were very grateful to be able to have an early check in. Room was tidy and clean and comfortable. Staff was very helpful and courteous. Breakfast was good. Blanca, provided very good housekeeping; always adequate towels and bathroom supplies; she was very friendly and attentive. Overall, our stay was enjoyable and would definitely keep this experience in mind when we visit again. Shaw family

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"A good hotel for the business traveler"

4
Royalman2014, Irvine, California 26/02/2016

This is not a hotel with "flunkies" running around everywhere. It is a hotel that is ideal for the average business traveler who does not wish to blow his budget during the first day of his stay. The rooms are spacious and all amenities worked without calling maintenance. I will have to visit Orlando every three months and this is the hotel that I will be staying at.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Business trip"

3
RickyC C, Ipswich, United Kingdom 25/02/2016

This was my second visit here, again it was clean and tidy. The room I had was huge and comfortable, a little dated but was a very good price, in a good location close to restaurants and bars, very quick check in, I found the staff to be friendly and helpful. This is not a high end hotel but I felt it was good value for the price. WiFi was free and quick.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Great location, breakfast and service"

4
Candy__007C, Calgary 23/02/2016

The location of the hotel is excellent. We got an earlier check in, which I am really grateful about. The staff are super nice and helpful. Although the beds, floor and the bathrooms were clean, the room had a lot of cobwebs on the ceiling that was grey because of the dirt. The door did not shut fully; we could hear what was going on on the parking lot and the room was a bit cold because of it as well. The breakfast was excellent with great variety to choose from. I would stay there again, but in a different room.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad everything went well and we look forward to your next Orlando Visit.

"Get what you pay for."

3
Catherine H, New York, United States 22/02/2016

This hotel was fine for the price. The staff were friendly and receptive and helpful. The room was clean but tired looking. Overall we got what we paid for. Location couldn't be better, close to everything and easy parking.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad all went well and we look forward to your next Orlando visit.

"If you are a clean freak dont stay here."

2
Krystal S, Miami, United States 16/02/2016

Best Western is normally one of the best hotels we normally stay at. It left much to be desired. I hope once they complete their remodel things turn around because it was pretty bad. It was from a dirty room to the phone not working. You could see the day light through the door. The curtains were torn it really felt like we were at a Motel instead of a Hotel.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Krystal thank you for your review. I am sorry your experience did not go well and I would like to make it up to you. Please contact me at frank.pacienza@ad1global.com to further discuss or you can call hotel and ask for GM

"Super Hotel @ Orlando"

4
shail99959, Mumbai (Bombay), India 12/02/2016

Great Hotel. Stayed 4 nights Highly recommended Prime Location Value for money! In midst of all happening places Itrolley bus stop very near Rooms neat and clean ofcourse they could improve upon the quality of breakfast i mean it was ok but has scope for improvement especially quality of fruit juices

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit.

"International Drive - Orlando great stay"

4
John S, Hailey, United States 10/02/2016

An excellent bargain and great overnight visit. (I travel through Orlando frequently and this will be my new choice of hotels!) Whenever I have a rental car, this is the most centrally located and convenient location. Fresh exterior paint helped make this hotel even more attractive. Staff was excellent.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback I am glad you enjoyed your stay and we look forward to your next Orlando visit

"Great for a short stay!"

5
KristinNY, Long Island, NY 08/02/2016

Our family needed a bargain hotel for a 1 night stay before heading to our Disney resort, since we were going to be arriving into town very late. After some research, we ended up booking the Best Western on International Drive. We were very pleased with our decision! It was easy enough to find, and smack in the middle of anything you could need. Our room was basic but clean, A/C worked very well, and had free WiFi. The pool was outside of our room, and our boys enjoyed a swim before bedtime. We were too exhausted to go anywhere out to eat, so we opted to order from the restaurant right next to the hotel-Uno Pizzeria & Grill. We were able to order online and my husband picked it up about 25 minutes later. So convenient, and it was delicious! Don't hesitate to book if you need something for a short stay in the middle of I-Drive.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad all went well and we look forward to your next Orlando Visit.

"Good value for money "

4
Michael W, Amsterdam 08/02/2016

Good value for money,room are large and are clean and comfortable.location is central on international drive,and the staff are friendly.the hotel itself is a little dated,but it's not a problem.great value for money.breakfast is a buffet and is sufficient,but the same every morning,however the hotel have informed me that they intend to change this in the next few months.overall,no problems,value for money

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad all went well and we look forward to your next Orlando Visit.

"Good staff"

5
lima a, Orlando, Florida 02/02/2016

I am staying is 11 days at this hotel and I like it. Everything that has been contracted is being fulfilled till date. The staff are attentive, especially Cristina receptionist who works the afternoon and evening period. Cristina speaks Spanish, which helps me, always very helpful, friendly and efficient.

"Short Stay"

4
Dawn R, Bridgewater, Canada 02/02/2016

Needed two nights in Orlando after returning from a cruise and the Best Western was our choice. It was located on International Drive and was near the things that we wanted to do. The staff was friendly and the breakfast was good. Good value for the money. Soon time to do away with yellow stucco interior walls though.

"Fantastic staff, bad rooms, decent breakfast"

3
disneytraveler23, Wood Ridge, New Jersey 01/02/2016

I would definitely consider this to be more of a motel than hotel. But it is priced similarly as other much better options such as the hyatt place and courtyard. The place advertised renovated rooms, but As a best western diamond member, I don't know if my room was a renovated one or not. It was perfectly clean, but gave an old worn out feeling to it, especially the carpet. Also, since all the rooms face the outside and the location of the property is on I-drive, you will hear loud music into the wee hours of the morning. The staff though was fantastic in the few interactions I had with them.

"moldy rooms"

2
User 01/02/2016

The room smelled from mold. We all were sneezing, coughing and had itchy eyes every time we were in the room, which immediately cleared up when we left the room. The AC was very noisy and the bath tub was old and rusty.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Hope thank you for your feedback. I am sorry for your experience. We will ensure the room gets corrections as I narrowed down the room See you soon

"I like best western, but..."

3
Yakov B, haifa, Israel 29/01/2016

Best western is a category - not all hotels are the same. This one is at the lower end of the BW category. Adequate. Staff very friendly though. For instance, there was coffee (not high quality) in the room, but no tea. Also, there was a period high-pitched whistling sound that was rather disturbing.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Best Western"

5
751elvisj, Reading, Pennsylvania 26/01/2016

Very nice staff and helpful. Room was clean and price was great. I would stay here again as it was a last minute trip and we were able to find a place that allowed us to check in early so we were able to go to the parks with our kids.

"worst experience ever"

2
User 25/01/2016

rude manager charged my account twice for the same service didn't report to me on time unhelpful just a disgrace never going there again worst time ever UN professional and and luck of understanding on what customer service is all about no apologies just rude senseless and unprofessional never recommend this-place ever worst hotel ever too noisy at night too stuffy in rooms

"Think Twice Before Booking A Room"

2
User 24/01/2016

Pick this Best Western because it is in the middle of things to do in Orlando. Bad mistake. The room had a real Funky Smell, needed to go to Walgreens down the block and purchase air freshers. The smell is coming from the A/C and it needs to be cleaned. I FOUND THIS SKID MARK ON MY SHEETS, HAD CLEANING CHANGE THEM. The good points the water is hot, with good pressure. The Breakfast is hot and good and is like most hotels the offer breakfast with the stay.

"A Good Hotel In A Good Location On International Drive"

4
Mal033, Ashford, United Kingdom 21/01/2016

The hotel was in a convenient location on International Drive,with shops and restaurants within walking distance and the trolley stop outside to take you further a field. It is a bit dated but clean and comfortable with all the facilities you need in a hotel including free parking and serves a very good breakfast.The hard working staff were all very pleasant and helpful.

"Met our Needs!"

4
shearstyle, Middletown, New Jersey 20/01/2016

We booked this hotel as part of our Getaway package with Jetblue. It was very clean...the staff was knowledgeable and always helpful...the lobby had a computer for easy access to print boarding passes and such. The included breakfast was very good, clean and a decent selection of items....the ladies that ran it were on top of everything. Nothing was empty for more than a minute or two. The location was great. Walking distance to several good restaurants and fast food places. Also it was across the street from Ripleys Believe or not! The beds were very comfortable. They are in the middle of remodel, but that did not hinder our stay. The only "real" problems were the elevators....one rarely moved when you got in it ( we staired the 4 floors several times) and the other one was missing buttons or the kept falling out.

"Best Western International Drive"

2
Leslie W, Salem, United States 19/01/2016

The noise from International Drive (people screaming, tires squealing, sirens, horns blowing, etc.) and the noise from the nearby Nightclub (a consistent bass sound until around 2 am, along with the patrons in the parking lot whooping and hollering all night long) make sleeping here impossible. The hotel is going thru some renovations so in the day when we thought we could get a nap, that was also impossible due to the workmen outside making a lot of noise. We asked about being moved to another room and were told there was nothing available.

"Too much noise"

3
John S, Ft Myers Beach, United States 19/01/2016

Everything about the room was fine although the bed wasn't the most c0omfortable and it would be nice if they gave you a real blanket as opposed to one that's barely as thick as the sheet. But the worst thing was the bar next door called Mango's....they stayed open till 2a.m. and they were very loud, so don't expect much sleep...if you don't mo ind that kind of noise then by all means book a room.

"Most sensible choice"

5
Sean Elizabeth F, san jose, United States 18/01/2016

This hotel was great for what we needed: somewhere to rest and shower after a long day at Disney. It was a bonus to have such a filling breakfast here too, especially when eating out gets so expensive! We had lots of questions and the staff was able to accommodate anything we needed. They even called their shuttle for us last minute when there were no Lyfts or Ubers available on a stormy morning when we needed to get to the airport quickly. Also they double washers and driers and they provided quarters for us to use them and they got our clothes clean in no time. Only problem was if you are a light sleeper the noise from the night club might be too much, but you will be too tired to care. Also if other guests are smoking it will go through the vents and you will smell it. Also did have to keep the air conditioning on at all times otherwise the room got stuffy had a wet smell to it. With air on you don't smell it at all. Also I wish there were more options for the shuttle times for disney and universal. universal is only one pick up in morning and one pick up in evening, so if you want to stay late or come earlier you have to call a left or uber.

"Excellent Location"

3
Tobi O, Lagos, Nigeria 17/01/2016

Room ok. Nothing fantastic. Breakfast ok. good place if you are on a budget. Housekeeping was good. Close to supermarkets etc. you can use the I trolley to anyplace on International Drive. Front desk pleasant enough.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Tobi Thank you for your feedback. I am glad you found our location convenient. We are excited about the next upcoming weeks as we are renovating our hotel and we hope the rooms will go from OK to super. We hope to see you again soon

"Ignorant Front Desk Staff"

1
User 13/01/2016

When checking in the man on the front desk never listened to my requests and gave me a room so far away from where I asked for, and with it being pre-paid I had no choice. Girls in the breakfast room were amazing and very helpful.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Djmek Thank you for your feedback. I am glad the breakfast attendant were helpful. They do stride to ensure the breakfast experience is up to guest expectations. I would like more details on the issue you had at the front desk. Please contact via phone or frank.pacienza@ad1global.com. Your feedback is very important so we can use it as training to improve any issues we encounter. Hope to hear back

"Excellent Customer Serivice"

5
fantastic2016, Midland, Canada 06/01/2016

I stayed there for about a week to take my family and daughter in Disney. In terms of price it is great value. I found the very good breakfast with sufficient varieties of food. Although the building is old and I had some issues but I received an excellent customer care from management. General manager and his delegated staffs are really excellent. They have given the priority to take my concern and resolve it. This is really important for any business. I have plan to stay there again. I strongly recommend.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your "fantastic"review. I am glad all worked out ok for your stay. The plus of it is we are renovating our hotel and we will have an upgraded product soon enough. We hope to see you soon

"Great House Keeping, but skip this place"

2
Christy L, Olathe, Kansas 05/01/2016

My family stayed at this hotel for 5 nights. We are pretty laid back, but we will not be staying here again. First of all, the rooms were clean and the housekeeping staff did a fantastic job. There were no bugs that we saw in the rooms. The location is also great and very close to a lot of things. Now for the bad. The bathroom door had a section cut out so that the door would pass the toilet when closing. It still would not shut tight. There are lots of outlets for a hotel, but several of them were so old that everything we plugged in just fell out. The beds were both very old, but one was older than the other and was unbearable to sleep on. The pillows were worn out and provided no support. The bedding was thin and when you ask for an extra blanket, the night manager says they're out. Amazingly the blanket you wanted at 11 p.m. will suddenly be available at 8 a.m. when house keeping just gets there (also known as, manager is too lazy to go get the blanket because you can't convince me you had time to get that blanket back, wash, and dry it in the middle of the night when you have told us the staff is working minimal for the holiday and won't be back until the next day). Also there is NO PARKING. They have 135 rooms and 75 parking spots. They tell you to go park next door at the restaurant. We had specifically requested a handicap accessible room and were told we'd need to park across the street, but we could drop off those who couldn't walk. They do not care if people are double parked, and we were positive that they were renting out their parking spots to the club next door. Suddenly there were cones in the parking sports reserving a variety of spots for people. The morning we left a vehicle and trailer had managed to take up 4 spots when they were still short on parking. One day our room keys were completely shut down, but every time we wanted into the room it took several attempts for the doors to unlock despite them showing "green" when sliding the cards to open the door. The reviews claim that they have remodeled. They either haven't, or its a horrible job. The shower tile had a horrible patch job, handicap handles in the shower were pulling out of the wall, there were visible patches on the bedroom walls that were unpainted, and when my aunt walked passed, scratched her hard enough to cause her to bleed and need three band-aids. There is a washer and dryer, it is $3.25 to wash and $3.25 to dry, expect to run the dryer twice to dry the clothes. The breakfast provided is minimal and not worth the stop, try one of the IHOP's or Denny's down the street.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Christy Thank you for your feedback. I am glad tat you found our room clean. We stride to provide superior customer care and I will certainly address the issue with the night shift as this could have been handled. We are in process of renovating our hotel and we are starting from our exterior and then our interior rooms as you saw some lifts and parking cones affecting the lot. The lot holds 90 spots+ 4 ADA and we do not allow un registered including the new night lounge. I am surprised to read about breakfast as we offer variety of food including daily fresh pastries and hot items that are not required by Brand standards. We will have a better product within weeks and I hope you will reconsider visiting us and If so please email me at frank.pacienza@ad1global.com and I will assure you will have 100 satisfied experience.

"Pleasant and comfortable stay"

4
User 01/01/2016

Firstly I must say, in my opinion, most of the pics of this place must've been when the place was just built. It's not a pretty as I thought it would be. Apart from that, the place is comfortable. Decent room - fridge, microwave and coffee maker - along with flat screen tv and dressing table and cupboard. The air condition worked well and my sons and I were satisified. This hotel comes with a complimentary breakfast. My family and I stayed at Heart of I-drive in November who also said they had complimentary breakfast, haha, a joke of bread, cereal, juice and butter, everything else you had to pay for. At BEST WESTERN we had waffles, bread, jam, peanut butter, pastries, juice, coffee, tea, eggs, sausage, yoghurt (granola and raisin) all FREE to choose from. It was delicious. Let me give a big shout out to these people who work at BEST WESTERN... Lisbeth V. and Lisbeth from the breakfast area. So friendly, kind, helpful and warm, may God bless you and your families. Yolany and Daniela the housekeeping staff. Friendly, kind and pleasant. God bless you both and your families. The groundsman, sir you were so kind and friendly. God bless you and yours. Would I recommend Best Western... yes!!! It is in a great location, comfortable and who could beat a great free breakfast!!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Kayleen Thank you for your feedback. I am glad you found our staff and your expectations met. I am glad to announce that our hotel is undergoing a renovation so in the next 90 days you will see photos of the update we are adding. We hope to see you again soon

"Good Bang for your Buck!"

3
Lori B, Toronto, Canada 27/12/2015

I stayed at BW from the 24 - 26 of December. The hotel had all that I needed. Microwave, fridge, free breakfast and parking, perfect location and no bed bugs. I was so worried about them. If you want to nit pick at the details, the hotel was a bit run down and minor repairs were desperately needed, such as plaster on some walls, taps fitting in the proper place and light sockets flush with the wall not just placed in there. And the smell....damp mold smell but your nose was desensitized after awhile. ( I am interested to know about health and safety departments job) Overall, it had what I needed. I wasn't in the room for very long anyways. All the amenities that you needed. I love that the employees were able to eat the food at breakfast time. To me that meant, the manager cared about their workers. However, I did feel it was inappropriate to be in line with us. I would suggest that perhaps having their own trays in the back room would be more... ethical and comply to health and safety. (seeing as they are eating, are they washing their hands? are they putting food back on the floor? )

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Lori B Thank you for your review. I am glad you found all you needed for your bucks . The good news is our hotel is undergoing renovation so we will have a fresh up to date look and correct all items that need attention. By March 2016 hotel will look different. I also am going to look into the breakfast comment: yes we do offer employees lunch and breakfast but usually it is on Off times so I will address this as no employees should be mixed while breakfast is open. Thank you again for comment and we hope to see you soon

"COMFORT, QUALITY, & CONVENIENT"

5
User 20/12/2015

I love this BW property. It is in a very convenient location on International Drive in Orlando. The hotel is a bit dated but it is clean, (very clean) and comfortable, and the staff are extremly curteous and helpful. One issue, while not a problem for me, but something to be aware of, is English is not widely spoken with the housekeeping department. Check-in and out was easy and front desk staff always asked if I enjoyed my stay. The breakfast was well organized, and offered a nice variety of items. This is not a 5 Star motel but if you are looking for a clean room, quality breakfast, and safety this Best Western more than suffices.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Rosemary Thank you for your review. I am glad you enjoyed your stay. The good thing is we are going to renovate our hotel to get rid of the old look so in the next 60 days we will have a much updated product as well. Look forward to your next Orlando Visit.

"Place is a dive"

1
User 19/12/2015

This was by far the worst hotel I've ever stayed in. Right off International Drive I thought it would be OK . I don't know who was writing the reviews but this place is a total dive. DO NOT STAY HERE. Plugs came out of walls, bathroom door was broken, tub was disgusting. Rooms were old and severely outdated. Smelled of mildew. Pool area looked like a crime scene.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Steph Thank you for your feedback. I am sorry your experience did not go well. It is not our custom to provide a room such as yours. While we are planning to update our hotel we stride to always provide excellent service and clean room which is why other guest had different experience than yours. I would like to further discuss your issue and please contact me at frank.pacienza@ad1global.com as I would like to make up the part of your stay you were not satisfied with.

"A pleasant place to stay."

5
VSharitt, Fort Lauderdale, Florida 16/12/2015

We have stayed at this location several times and have found the location to be excellent for ease of travel, restaurants and attractions. We were pleasantly surprised to find out that the room key had a discount for the restaurant we previously had decided on, Uno's Pizza, adjacent to the hotel. It was honored without question by the restaurant. The room was clean and neat and a ground floor room request was honored upon arrival. We neglected to report the malfunctioning coffee maker when we checked out. This was due to the availability of the free breakfast (with hot coffee) served until 9:00 a.m. Staff refilled the serving dishes up until the cutoff, a service most appreciated. We will stay here again as we can depend upon the quality and services available. Mounya, at the front desk at check out, made sure to advise us of the "Welcome Back" discount which we will use if competitive the next time we visit.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Great Location"

4
DaculaLin, Dacula 16/12/2015

Recently stayed one night here and was very pleased with the pleasantness of the staff, clean rooms and the great location. Great spots to eat and not a noisy atmosphere. Breakfast was served the next morning and was adequate and filling. Would recommend this to travelers in Orlando.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Central, clean safe and friendly"

4
Sandlew00d, Charlottetown, Canada 12/12/2015

We stayed a couple of times at this location. It is very central to getting the bus/trolley. Near restaurants and shopping and great access to Internation Drive with the Trolley which is very reasonable. Standard breakfast. Pool was good. Room was a good size and we had a fridge and microwave. Nice clean bathroom. Very friendlly efficient front desk and cleaning staff. Would recommend.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit.

"Nicely located hotel"

3
User 11/12/2015

The hotel is located at International, close to Universal Studios and Seaworld. Also a lot of restaurants are close by. The hotel itself was fine, room was clean. Too bad you hear a lot of noises from outside of the room. Staff was friendly and breakfast was alright.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit.

"evertyhing is very good here"

5
b_architect, Wroclaw 11/12/2015

I liked everything: position, parking, nice clean rooms, kind staff, swimming pool. The price was reasonable. We were offered complimentary storage room to lock our things while we were going for a trip to another city. The breakfast was American, with a lot of sweets but still you could find something to eat. The restaurant area was well maintained. Only the coffee could be much better...

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback.I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Really is pretty average, but the staff are helpful and smile and can talk"

3
David M, London, United Kingdom 03/12/2015

Stayed here twice on my recent trip to Orlando and the Reception Team remembered me when I returned and welcomed me back - really impressive for a standard hotel in a busy location The rooms and hotel facilities are pretty standard, but not sure at the price I was paying I could expect more The hotel is motel style in layout with open corridors and this can make the rooms that face International Drive quite noisy - especially as the location is at the busier side of the Drive - this is a good thing, if you want to get out and about The rooms are a good size and really have everything you could need and want - two really good sized double beds and plenty of room. Annoyingly, as appears to be the standard in Orlando, the handbasin is outside the bathroom - which makes having your toilet a more shared experience than it needs to be The standard of housekeeping was really good and the standard of reception very good too The hotel offers a "free" breakfast, which is good if your expectations are low, but as it's free you can't complain - we didnt return after the first day, but plenty of people did The pool is small, but warm and the landscaping around the pool is far from engaging and relaxing,but it was a good place to cool down on a warm night I would certainly recommend The Best Western - its a pleasant enough place and as you spend so little time in the room it more than meets the tourists' needs Well Done Best Western - and well done to the Front Desk Team - excellent service

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear David Thank you for your review. I am glad you enjoyed your stay with our staff. We are in process of doing some updates so we get that motel look out and fall into more updated look. Please contact us directly for future stays and we will be glad to offer a welcome back rate

"Beautiful and reasonable"

5
Martin F, Ennis, Ireland 28/11/2015

We stayed at this hotel twice in 2015 March and September each time for 10 days and will definitely be returning on march 2016 for another enjoyable stay. This hotel is excellent for the weary traveller or the family on vacation. Situated at the top end of International Drive it is close to all attractions and all the staff are very helpful from Abe at the front desk to the staff who clean the rooms. Breakfast is on a self-service with a host of different foods on the menu, the rooms are quite spacious and the beds are very comfortable. The pool area was cleaned daily, and all this at a very affordable price. I would highly recommend this hotel. The only bad thing I can say is that our holiday was too short.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward having you back on your next Orlando Visit.

"Perfect for the Convention Center"

5
Christina T, San Jose, California 25/11/2015

I was in town for the NAEYC conference and stayed at Best Western Plus. My stay was very pleasant and comfortable. The staff was extremely warm and friendly. The proximity to the Convention Center was very close and is within walking distance ,though the conference provided a shuttle. The breakfast was very good and perfect to start the day. The rooms were neat and clean! There is also a really good family diner next door to the hotel.....Highly recommend!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward having you back on your next Orlando Visit.

"Should have been warned about the garbage truck!"

1
User 25/11/2015

My husband and I flew in late and just wanted a clean quiet room to spend the night before completing our travels the next morning. The room was clean and the staff pleasant, however, at 3:00AM a very noisy garbage truck arrived and it felt like it was right outside our room. It immediately woke us and I'm sure every other guest trying to sleep on that side of the hotel! Totally inexcusable! Would never return and encourage any future guests to inquire about this noisy stirring in the night before selecting their room or deciding to stay at this property!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for review. I am sorry for the experience you had. I 100% agree with you. I actually made contact with the waste management company to address this issue and this will not happen anymore as we scheduled for this kind of thing during middle of day not at night. Please contact me at frank.pacienza@ad1global.com as I would like to make up the part of stay you were not satisfied with. Frank Pacienza General Manager

"Wonderful Staff, Great Breakfast"

5
Yesenia R, Homestead, Florida 24/11/2015

This was my boyfriend and I's first trip together and I just have to say that our stay here was amazing. We stayed in room 125. From the moment we walked in to check in tired from a long drive we were greeted by a cheerful gentleman with a smile on his face. Our room was clean and very spacious. My only concern was that I had accidentally booked an accessible room so it had no bath tub. The shower was flat so the water would track all the way by the sink, My second concern was that house keeping came around at 8:15 am and you can hear the cart. Other than that Breakfast was amazing. House keeping does an excellent job cleaning the room and they're all so nice, especially Yami I don't remember her full name but I do remember that she is from Honduras. She was very kind and helpful when she saw me struggling trying to throw away a pizza box. I would recommend this hotel to everybody due to it's location, friendly staff, and amazing breakfast. Hopefully next time I get to try that swimming pool.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Yesenia Thank you for your feedback. I am glad you enjoyed your stay. For future stays please contact me directly at frank.pacienza@ad1global.com. We have a Welcome back rate and I will make sure you get the same room

"Very small rooms and could do with some renovations"

2
Miss B K, Nairobi, Kenya 24/11/2015

I spent 3 nights in October 2015.The rooms are quite small.The breakfast buffet could do with variety and better quality options.The location is great.The pool is not very clean and so are the rooms for the price.The reception however was great.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Miss BK Thank you for your review. I am glad you found our location and staff to your expectations. We are going to upgrade our rooms in the next 90 days so we will have a fresh up to date look. Hope to see you again on your next ORlando visit

"Tourist trap"

3
shlui1, Hong Kong, China 22/11/2015

I am not sure if it is a common practice in US, but when I arrived at the hotel they charged me a lot more than when I booked, which included something called resort fee. I had no choice but to pay as it was impossible to look for accomodations at that moment as we arrived in the evening and with our luggages. As a foreigner I prefer they put the FINAL price on their website when people make their booking. If I had known the resort fee stuffs I would have chosen airbnb.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Shlui1 Thank you for your feedback. I am sorry that the resort fee was a surprise to you as we advertise this on all the website when getting your quote it usually discloses taxes and fees. The resort fee is very common in the Orlando hotels near theme parks area as they include Shuttle to parks ,free wi fi and other local amenities. We hope to see you again soon on your next Orlando Visit regards Frank

"Great Deal, Great Location on International Drive"

4
Joseph S, Maitland, FL 16/11/2015

We've been staying at this property for getaway weekends for years. It's the best deal we've been able to find on International Drive. The rooms are very nice, beds amazingly comfortable, service always good, nice pool, everything maintained in working order.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am Glad you found our location convenient for your needs We look forward to your next Orlando visit.

"Pleasantly surprised by the value"

5
Sheri J, Cape Neddick, Maine, United States 14/11/2015

When planning our first trip to Disney as a family of 4 on an extremely tight budget I chose Best Western for the price. I figured that after a long day at the parks a clean quite place to sleep was all we really needed. At Best Western on International Drive we got SO MUCH more. We started with a late arrival (after Midnight) and were greeted by a very pleasant man who made our check in experience quick and easy, which was greatly appreciated after a long day of travel. We got to the room to find it clean, comfortable, and equipped with everything we needed for an enjoyable stay including flat screen tv, in room internet, and the every important coffee maker. The breakfast provided was more than we expected and far better than the free muffins and weak coffee we expected. For my 11 year old daughter, making herself a Mickey Mouse waffle to start her first visit to Disney was amazing. There were also fresh hot eggs, bacon, toast, juice, yogurt, cereal, fruit, milk, tea, and quality coffee. The selection was very impressive. The last day of our stay we decided to spend relaxing in the pool, which was clean, comfortable, and heated so it felt like bath water. I have to say though, that the best part of our stay was the staff. Every employee we encountered, whether it was front desk staff, people serving breakfast, or just passing housekeepers in the hallway, everyone had a smile and pleasant "good morning". While using the pool a gentleman (I believe he was the manager, but I'm not sure) came and asked if we were enjoying ourselves and if there was anything he could do to make our stay better. But no, our stay couldn't have been better. Even checking out was a breeze. Our flight was super early so we had to leave at 4 am. I just handed over our keys and we were on our way. We now plan to make Disney a yearly trip and will definitely return to Best Western. We chose this place for the price,but will return for the service and value.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Sheri Thank you so much for the kind comments. It makes me proud of my staff when I read a guest saying good things about customer service. We stride to enhance the Best Western Motto if superior customer care. We look forward to your next Orlando Visit.

"Good for family stays"

3
CaptAdam, Florida Keys 13/11/2015

Good local, easy walk to many restaurants in all price ranges. Close to universal and about 1.25mi from the Orange county convention center. Pool over looks the side / back of restaurant next door. For motorcycle riders there is no cleaning station nor was one offered when asked, for a hose and towals. There is also no covered or motorcycle parking. I would say this local is best for family stays, who will be spending there days at the parks.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear CaptAdam Thank you for your feedback. I am glad your stay was positive. I also have some good news about your comments as I assume you are an Harley Drive. We are going to become one hotel that will have a covered spot and will have the supplies for biker needs. We are in process of renovating our exterior so that is on our list. Please email me at frank.pacienza@ad1global.com for future stay as we most likely will have it available soon. Thank you and hope to see you again

"Older but clean and met our needs"

5
Beachguy43, Port Aransas, Texas 12/11/2015

We booked our room through our airline because we were arriving late and wanted a place close to the airport to get a good night's sleep before starting our car journey the next morning. Pretty standard mid range hotel with good breakfast bar and free Wi-Fi. Room was very clean and staff was very helpful and friendly. Great beds. I would recommend it for the purpose we needed.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Beachguy 43 Thank you for your review. I am glad you enjoyed your stay and had a good breakfast. We are going to give our hotel a revamp in the next 90 days so we are confident our updated look will enhance the guest experience. Hope to see you again soon

"Somewhat close to Convention Center"

3
Bryan S, Yorktown, Indiana 07/11/2015

An average hotel, clean every day, Located about center ways on International Drive, restaurants everywhere lots of traffic and people everywhere, the breakfast was very good and nice pool- The folks at checkin new what was going on and had lots of info to offer! My room was clean,with a nice bed, this hotel has a seen a few years, and it seems like it might need some updates- Still an ok stay. All rooms open to the outdoors

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Bryan Thank you for your feedback. I am glad you found our location,staff and other amenities to your expectations. We are actually going to do some updates in the next few months so soon enough we will have an updated look as well. We hope to see you again soon :)

"Average, if not for the saff"

4
Reid H, Kelowna, Canada 06/11/2015

When my girlfriend and I came to Florida, our travel agent had booked us into a hotel that was unbelievably disgusting, and made us feel unsafe. I have traveled through central america with a backpack, and the hotel we were in was the most unsafe and unclean place I have ever (almost) stayed ("Anice Inn by the way, avoid at all costs). Needless to say, we could not stay at that hotel so I was forced to scramble and find a new hotel. Luckily for me, when I phoned this hotel (the best western that this review is for) I was treated by one of the friendliest staff members that I've had the pleasure to deal with. His name is Abe, and he went above and beyond for me. He found me great rates and gave me a bit off of our first night which helped us a ton. I would recommend this hotel to anyone who is looking for a nice hotel for the price, there was a great breakfast every morning, nice facilities, and convenient shuttles to the parks. Overall, I would say that this is a nice hotel for a cheap price. Obviously there are much nicer hotels out there, but the staff, rooms, and overall quality would be hard to beat at the price. Also, great location. Directly across from "Ripley's believe it or not" which was hilariously fascinating.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad we were able to accommodate all your needs and we look forward having you again on your next Orlando Visit.

"gute Lage, trotzdem angenehm ruhig"

4
Gabriele S, Germany 03/11/2015

We enjoyed our stay, breakfast perfect, possibility to sit outdoors for breakfast, nice pool, spaceous room, easy check in, shuttle service to Disney World included, WIFI all over the place... HINT 1: We had a room wheelchair accessible (Nr 124) although we travelled without one. It was on the ground floor, the doors were wide enough but the shower doesn't meet the requirements of disabled persons - it was a bathtub! HINT 2: you can book tickets for Disney at a counter in the lobby for a fair price. Since there was nobody there, one of the receptionists (Jose) suggested bying the tickets in a shop just across the street if we didn't want to use the internet. "Prices are everywhere the same". He gave us a slip of paper on which he wrote his name and a number, we should give to the staff in this ticket shop and tell them that we got this hint from him.So we did and the following morning we had to find out that we got overpriced tickets (nearly $12 more per person that we would have paid at the ticket counter at Disney's). This made us angry and we felt cheated. Talking to him later in the eveing he said he had believed the prices were the same although he hadn't known for sure and he admitted that he get gratuity in form of a gift from this ticket shop. CONCLUSION: Buy your tickets at the counter in the hotel or directly at the ticket counter in Disney World!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback I am so happy your stay went well. I did notice room 124 has a tub. That is still considered Handicap room it just has different functionalities. We have different rooms like this with different specific so we can accommodate all needs. I will look into the ticket issue as we just started with a new company and we will resolve it soon enough. But to all guest I usually recommend to buy either online or directly at park as very difficult to get cheap tickets without going to a timeshare presentation or something similar. Hope to see you again on your next Orlando Visit.

"CLEAN AND COMFORTABLE"

4
User 30/10/2015

We stayed here to go to Halloween Horror Nights at Universals and the stay was very comfortable. I don't think that you can find anyone more scared and anal when it comes to hotel stays, bed bugs, insects, or cleanliness than me. We came here and was pleasantly surprised. I was looking online for an inexpensive hotel and after going through over 20 different hotels in my budget price range, and all the reviews, I realize that some reviews are good but some make you want to run. So I decided to stop by this hotel on my way to the theme park so we can check it out before we book it. I asked the gentleman named Dakoy at the front and they took me to one of the rooms so I can take a look before I booked it. I have to say, the beds are clean and comfortable, the bathroom counter was outside of the actual bathroom and was nice and clean as well as presentable. The bathroom itself was clean but not very updated. The breakfast in the morning was really good and they had a variety of things. The best part of my stay was my breakfast. Mounya at the front desk and the manager was very pleasant and friendly when we were checking out. The hotel grounds can use a makeover/paint, but the room was nice. I will definitely stay here again and recommend it to anyone looking for a clean and comfortable place to stay while on a budget.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Cindy Thank you for your feedback. I am glad your stay was positive and that you had a good time here in Orlando. We are actually doing some updates on our rooms and exterior so contact us directly for a Welcome back rate. We look forward to your next visit.

"Very good hotel"

5
Noel V, Macon, GA, United States 30/10/2015

The hotel room was very clean and the customer service was very professional. Dakoy really helped me out and he also booked a reservation for me to go to the airport. Dakoy was so hands on and very respectful. I wish all of the front desk agents and other best westerns were like him.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Noel Thank you for your reply. I am glad all went well and I will share this with Dakoy. Hope to see you again on you next Orlando Visit.

"Great location - Poor customer service"

2
magan s, Melbourne, Florida 28/10/2015

My family stayed at this hotel because of the location and affordability. The room was average; bonuses included a microwave, mini-fridge, coffee machine and free hot breakfast. For the price this hotel lived up to its expectations until there was a little problem. I noticed there was a leak coming from the ceiling in the bathroom just above the shower. It seemed there was a crack between the ceiling and wall that was dripping from the floor above. The bathtub was beginning to fill with water. I called the front desk to make them aware of the problem. I was told that the manager would be contacted. A bit later, the front desk clerk called back to inform me that she was unable to get ahold of the manager, the general manger, nor maintenance. When asked if the room would be suitable for the night, I answered no because the room was unsafe. The front desk clerk stated she would attempt to re-contact the manager. After another unsuccessful attempt, the desk clerk called back to provide my options. Either my family would stay in the room or go find another hotel (at this point it was well into the night). I was shocked to say the least. The ceiling was leaking and the desk clerk could not move to me a different room and suggested I change hotels!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Megan Thank you for your feedback. First and foremost I am sorry your stay was not the best. It is not our custom to provide such service and I think we could have handled the situation better. I would like to further discuss this if you could please reach out at frank.pacienza@ad1global.com or 407 345 1172 as I want to make up the part of stay you were not satisfied with Look forward speaking to you

"the lady that worked on 10/18/15 on the left counter <3"

5
User 22/10/2015

i will come back the service was excellent keep it up guys, even with the system down i was checked in with no problem. thank you lady at the counter. the breakfast was really great! the cheese eggs and smiling faces let me know i chose the right location

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I will for sure share this with my staff and we look forward to your next Orlando Visit.

"EXCELLENT PLACE"

4
Regina I, MILWAUKEE, United States 19/10/2015

I love this hotel. I would stay there again at this hotel. Everything was perfect. The breakfast. Tthe staff and the location. Wouldnt change a thing. we will be coming back again. Jose was the best. He and the staff would answer any questions we would have. We would tell all our friends about this place.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit

"Pleasant stay in Orlando"

4
Sindy_LC, The Hague, The Netherlands 15/10/2015

We were in the "same" Best Western Hotel few years ago, I believed that it was then in the other location (somewhere further on International drive) The room was clean, staff was very friendly & helpful and the breakfast was decent. The last 2 days of our stay, the cleaner woke up us very early in the morning and then didn't clean our room at all! Towels were gone & I asked for support. Later on that day, the cleaner showed up again in the late afternoon & they wanted to clean our room (?!) I had no clue what they did. After our event, I spoke to the manager, he gave us some lame excuses and felt "offended" by our remarks. Hey dude, when we didn't give your feedback, how would you correct!! The service & your management was not Okay.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit

"Our stay at Orlando"

5
Cezar Mauricio H, Rio de Janeiro, RJ 04/10/2015

We liked so much our visit in Orlando. Best Western is so good,with a good staff,in special Mounya,an gentle and efficient receptionist. It´s located at International with Jamaican.At the corner we´ve restaurants,stores and so near,a super market.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest. Thank you for your feedback. I am glad we met your expectations and I already shared this with Mounya. She was happy to see this and she works very hard to ensure our guest have good experience. We look forward to your next visit.

"Decent for the price"

3
Shar914RN, Tampa, Florida 01/10/2015

No real issue with the room. I had to change the initial room that was booked. When I walked in, it smelled "stale". New room given without fuss or incident. Staff is beyond helpful which made things better. Breakfast was actually really good. I would stay here again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Shar914RN Thank you for your review. I am glad the staff and breakfast was up to standard. We in process of updating our rooms and I know soon enough we will have a nice fresh look that our guest will love in addition to our great staff service. We hope to see you again soon!!!

"good enough to stay for a few nights!"

3
melz313, Vienna, Austria 01/10/2015

the hotel is good enough to stay for a few nights, but the rooms are really not so nice. a very old and, this is what disturbed us the most, smelly room. it was impossible to open the window and unfortunately we had a moldy cellar smell all the time. on the other hand it was very close to the universal studios!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Melz313 Thank you for your feedback. I apologize if the room was not up to standards. The good news is we just prucahsed this hotel with my company and are in process of renovating our exterior and giving the rooms a fresh update look. By the end of year we will have that in place. Please email me at frank.pacienza@ad1global.com should Orlando be a destination and I would like to let you try out the hotel again. Hope to see you soon!!

"Nice staff BUT!!"

3
Prinz52, Australian Capital Territory, Australia 30/09/2015

Initial booking made through "booking.com" was not found on reception so charged us at a higher rate for 3 nights even though we had showed booking confirmation from booking .com.and had to contact them to sort out with hotel...we have already been debited on visa higher room rate and still waiting for the promised refunded difference. To to it all off "BED BUGS"..never experienced before but know now.first couple off days wondered why had small bites on upper legs following the last night we stayed iwoke to find lots of itchy small bites..on complainng to the lady on reception..all she said was sorry must be little ants i will advise house keeping.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Prinz52 Thank you for your feedback. I am sorry you encountered this experience at our hotel.Regarding the Bed bugs our hotel was recently purchased and that was one of our first inspections to be sure and we had none reporting. We also have a preventative maintenance program with a professional exterminator who comes and threats our rooms on weekly basis. Please email me at frank.pacienza@ad1global.com as I would like to find out what room you were in and I can verify with the exterminator just in case. If you feel you were not satisfied with your stay please reach out and I will make that part up. Hope to hear back take care Frank Pacienza General Mgr

"Why Pay More Elsewhere?"

5
Papito758, Coral Springs, Florida 29/09/2015

Got everything you need except a snack vending machine but when you can walk one minute to walgreens or the local supermarket, it's a small omission. Comfy and clean bedrooms, friendly staff, free parking, conveniently located between the convention center and universal. Access via bus and IRide Trolley to everywhere.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Papito thank you for your feedback. I am glad you had good time at our hotel. Over next 60 days we are going to remodel our hotel and we are adding a sundries Store in lobby so we will have all the goodies guests needs. Please like us on Facebook for special promotions Hope to see you again

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.