ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel International Drive - Orlando, Orlando

4.0/5  - basé sur 872 notations.
8222 Jamaican Court (International Drive), 32819-9313, Orlando, United States - See map
Best Western International Drive - Orlando - Located in the heart of International Drive. Book today. The Best Western International Drive - Orlando is ideally located in the center of Orlando. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Choose this fantastic Orlando hotel- 100% non-smoking and near Walt Disney® World, SeaWorld® and Universal Studios® Theme Parks. The Best Western® International Drive-Orlando is a 100% non-smoking hotel ideally located right on International Drive at the gateway to many key area attractions in central Florida. This Orlando area hotel prides itself on friendly customer service and comfortable accommodations at an affordable rate. Guests staying at this hotel in Orlando will be close to the Orlando International Airport, Walt Disney® World, SeaWorld® and Universal Studios® Theme Parks. Business travelers will be just minutes from the Simcon Training Center, Lockheed Martin, Pepsi Corporation and CHEP. The Orange County Convention Center is located just one mile from the Hotel. This Orlando Florida hotel features new, spaciously-appointed guest rooms, each complete with a microwave, refrigerator, flat screen televisions with cable satellite and wireless high-speed Internet access. Guests will wake each morning to a complimentary Hot breakfast including fresh waffles, fresh pastries and fruit and hot items. Additional amenities at this Florida hotel in Orlando include an outdoor heated swimming pool, fitness center, guest laundry and business services. This accommodation in Orlando also features a complimentary shuttle to all nearby theme parks- Walt Disney® World Theme Parks, SeaWorld® and Universal Studios®. As a proud Disney® Official Ticket Location Hotel, you will enjoy the convenience of purchasing your Magic Your Way Disney® World tickets right at our resort concierge desk. Our Concierge planners will help you make magic for yourself and the entire family, based specifically on your needs. For a fun-filled stay and convenient location in Orlando stay at the Best Western® International Drive-Orlando! Enjoy your stay.

Best Western

Hotel International Drive - Orlando

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 873 guest reviews
NOTE ISSUED
Excellent
364
Very Good
316
Average
128
Poor
41
Terrible
24
REFER TO NOTICE
Business Business
77
Couples Couples
213
Family Family
469
Friends getaway Friends getaway
61
Solo travel Solo travel
24
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Hotel will charge $5 for each parcel you receive"

1
02/11/2018

I stayed at this BW Hotel (Rm 118) from 27th Oct to 31st Oct 18. During this period, I did some online shopping and had my purchases delivered to myself at the hotel. My purchases were broken up and shipped in many small packages (about 20 in total). Upon delivery, the front desk received my packages and insisted that I pay $5 for each of them. They said that it was company policy to charge for storing the packages (I'm not sure what that meant as I stored my packages in my own room). I refused to pay and got into a heated argument with the front desk and hotel manager (Claudia) who threatened to put the charges onto my credit card, and reject all future packages delivered to me (luckily I had already received all my purchases). Firstly, it is unusual to charge guests for online purchases. If the hotel wants to slap this extra charge on guests, it should be made known in the hotel website when reservations are made. It was also not written anywhere in the hotel regarding these extra charges. Guests will only know about them after they receive their packages (which is too late). If I had known beforehand, I would have chosen to stay in a different hotel. Overall, it was a regretful and unpleasant experience.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Kelvin, Thank you for notifying us of your experience. We are very grateful for your insight and regret to read that our delivery fee was an inconvenience. Your review will be considered by our team as an opportunity to learn and make positive adjustments. Please accept our apologies for any miscommunications. We sincerely hope to have the opportunity to make it up to you on a future visit.

"Friendly staff.Definitely stay here again"

5
28/10/2018

Great location, lovely staff, always very helpful and welcoming. Housekeeping every day. The Buffet breakfast has a vast range of choices to suit everyone, with an extra cute Disney waffle maker, with all the trimmings to add to I.e ( cream ,cinnamon,chocolate/strawberry sauce etc).Free transportation to and from some of the parks.I would recommend this hotel every time.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Kathy, Thank you very much for making Best Western International Drive your home base for your Orlando adventures! It was such a pleasure having you here, enjoying our prime location near all the fun as well as our dedicated team, housekeeping service, and delicious Disney waffles. We hope you took advantage of our free park shuttle, and we look forward to welcoming you back for another magical stay soon!

"We will stay here again when in the area"

5
27/10/2018

The staff is the best at this location, always clean and never a problem here. This location is further away from where we visit, but we like the whole area as it is very busy in the entire area. It is worth the extra traveling for us to stay here, they make you feel like family.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ray, Our amazing staff takes pride in making all our guests feel like family and will be thrilled you appreciated their kind service. We're glad our location works well for you and that you value our consistent attention to cleanliness. Please come to see us again soon!

"Birthdays vacations in Orlando"

5
09/10/2018

I spent 6 days at this Hotel with my husband for our birthdays vacations in Orlando. Delicious breakfast buffet included. The staff were very warm and friendly; Fernanda at the front desk, the three ladies attending the tables at the breakfast room: Minergi, Andrimar and Elizabeth made us feel like family. Our room very neat and confortable. Hotel very close to Theme parks and many others attractions. It's the second time in two years I stay in BW, and definitely I'll look forward to my next vacation and recommend BW to family and friends.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Happy birthday to you and your husband! We are so excited to welcome you back at Best Western International Drive, especially for your birthday celebrations! We also appreciate the uplifting remarks about our ideal location and comfortable accommodations and will be sure to share your praise with Fernanda and the team. Thank you for the five-star rating and recommendation!

"Hotel service"

3
08/10/2018

After a long day of fun and enjoyment at disney world with my wife, this is what I walk into at the hotel room. How nice of the staff. 2 thumbs down. Would I recommend this hotel to others? Hmmm, hard to say.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Philip, Thank you for your review. We are sorry to see that our housekeeping team did not fully finish making up your bed and we hope that it did not take too much away from an otherwise relaxing visit. We'll pass along your feedback and we ask you to reach out to us directly so we can gather more information on the issue. Our goal is to be a perfect home base for adventure and we look forward to changing your perceptions with an exceptional future stay. Consider us for another visit!

"BEST HOTEL YET"

5
27/09/2018

This hotel was the best hotel ever the price the room the bed the breakfast no continental here the staff was AWESOME WOULD DEFINITELY recommend coffee 24 hours refrigerator in room microwave in room coffee maker in room

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We love hearing from our valued guests and truly appreciate your five-star review! It brings us a smile to read your encouraging comments about our friendly service, plentiful amenities, and excellent value. From all of us here at Best Western International Drive, we're grateful for your business and would love to serve you again.

"My vacation "

4
21/09/2018

Very nice staff,clean room, comfortable bed. The powdered scrambled eggs weren't that great though . Better maintenance of the guest laundry facilities would save guests money as far as the dryers go.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Johna, Our friendly staff works hard to ensure all our guests feel at home and will be glad you appreciated their efforts. We're so pleased our clean, comfortable rooms provided you the ideal place to rest. However, we apologize for any disappointment with breakfast and we'll keep your comments in mind. Thank you for your suggestion about the laundry area. We'll consider it moving forward. The next time you're in town, we welcome you back to our hotel.

"GREATEST SURPRIZE OF THE UNKNOWN"

5
20/09/2018

I had book a vacation back to New Jersey but due to a unforeseen issue I ended up cancelling and went surfing and found this location The price was amazing and was worried once I got there it would not be honoured. Boy was I wrong. I walked in and it took me less than a minute to register at the price I had found online. Stayed 7 nights and I cannot say enough about the treatment and service we received. From Mounya on reception to the amazing housekeeping staff, we felt that they were glad to have us staff there. The area was also amazing as most of the area restaurants were within walking distance. On our last night there we got caught in a wicked downpour walking back that we were soaked, the staff met us with towels as we entered the hotel. I cannot say enough of the hotel & it's staff, thank-you for making our vacation unforgettable.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Emily, Wow, we can't thank you enough for your amazing review! Here at Best Western International Drive, we care deeply about each and every guest, and we're thrilled to see that you enjoyed our welcoming check-in, excellent location, and friendly service. We're so grateful to learn about your unforgettable experience with us; please come back soon for another pleasant visit.

"Great stay"

4
05/09/2018

Staff is very friendly and attentive to your needs. They make this hotel great. The facility could use some updating, however the experience was overall a good one and I would stay again. Great proximity to everything and you really don't need to drive. We loved that convenience.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for your feedback! We love nothing more than knowing our service team made a positive difference in your stay. A warm welcome goes a long way! As you said so well, our phenomenal convenience makes us the natural choice for adventure here in the city. We look forward to being your go-to destination for future visits to Orlando!

"summer vacay"

4
27/08/2018

spent three nights and four days here, awesome staff, breakfast was great. carpet had musty smell and i found the beds a bit uncomfortable, other than that i cant complain, rates were good and they have lots of amenities, so its worth it

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to let us know that we were able to provide you with a pleasant stay. We're pleased to read your encouraging comments about our friendly staff, tasty breakfast, plentiful amenities, and excellent value. We're very sorry about any concerns you had regarding our beds, and we'll be speaking with our team to ensure we address the issue you mentioned about the carpet. We're grateful for your business and would be delighted to have you back soon so we can serve you again.

"Very good Hotel!"

5
23/08/2018

I have an excelente experience in this hotel, near the I Drive, good restaurantes and options the places! A very good breakfast, room service, option the tickets in the hotel, bus for the parks and machine for money into the hotel

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for brightening our day with your outstanding review! Our team takes pride in helping our guests make the very most of every stay here in the area. Thank you for detailing some of what made your visit special! We look forward to sharing more memories with you in the future.

"good stay "

3
21/08/2018

Fast easy check in, friendly helpful staff working front desk. Great location in heart of I-drive. Plenty of restaurants, attractions, and universal studios few minutes away. The room was super clean. Bedding was clean, big fluffy pillows. Bathroom was clean good towel quality. Great shower pressure. Big tv with some channels weren't to clear though. Clean carpet and tiles. Complimentary breakfast offered. Nice sized parking lot. Clean pool area. Good housekeeping. Transportation offered to attractions. Fridge and micro in room worked great. Cons: Room service man knocking on the door so loud and obnoxious early Am to throw out garbage. WiFi didn't work to great in the room. Kinda noisy at night. Dim lighting in room made it hard to see at night. Broken lock on inside of door.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Marz, Thank you for taking a moment to share some detailed insight into your experience. We value your thoughts and are pleased that there were so many positives. Here in our unbeatable location, we work hard to provide clean, comfortable, and welcoming experiences for each and every guest. Thank you for detailing our features! We value your constructive thoughts as well and will ensure that we learn from them. In the future, feel free to reach out to our front desk team with any noise concerns. We would love to help! When you are back in town, make us your first stop.

"Excellent location and service"

5
21/08/2018

I stayed at this hotel for five days. It was the best choice I made for my trip to Disney. The location was excellent, only 20min from Disney World. Hotel is located almost in front of the Orlando Icon. The service was the best, the breakfast was served early at 6:30am and it was delicious.The staff at the breakfast buffet was really helpfull and friendly. The room was super clean and laundry area was available. I really enjoyed my stay on this hotel and I will return again next summer.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We are truly honored to receive your kind feedback on your visit, and it brightens our day to know that you enjoyed your stay so much! We love to be able to provide our guests with a comfortable, convenient, and enjoyable place to stay so that they can get out and explore all the local attractions, and it warms our hearts to know that you found that to be the case. Thank you for choosing Best Western International Drive, and we look forward to hosting you next summer.

"A great place to rest"

5
19/08/2018

Lobby personel was very polite & clear about what we asked. Room was big enough with a great big & comfy bed. It has free transportation from and to every disney & universal. The return bus schedule was too early. Breakfast options changed among the days.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ricardo, Thank you so much for leaving us a five-star review, we love hearing from happy guests. We're thrilled to see that you enjoyed our spacious rooms, comfortable beds, convenient shuttle service, and friendly staff. We're sorry if our shuttle return time was earlier than you would have preferred, but are happy to know that it didn't detract from your overall experience. From our entire team here at Best Western International Drive, we appreciate your business and hope to have you back whenever you return to the area.

"great value"

5
10/08/2018

nice, clean hotel. very comfortable. The pool looked nice, but we didn't have a chance to go in it. The breakfast was very good. The shuttles to the theme parks were really helpful, although they only run 1-2 times a day.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Lindsay, What a fabulous review to read. Our team is proud to know that you had a terrific stay with us here at Best Western International Drive. It is great to hear you found your room clean and comfortable and that you enjoyed starting your day off with our tasty breakfast. Also, we are glad you appreciated the shuttle to the parks. We look forward to having you stay with us again.

"Excellent staff, quality, and location!"

5
30/07/2018

This is the best Best Western property I have ever stayed. The staff was excellent, very friendly and accommodating. They also had the best breakfast I have had for a free hotel breakfast. The room was very clean and nice TVs and lastly the location is perfect, right across from tons of shopping, attractions, and restaurants.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Wow! We are so thrilled to learn that we are the best Best Western you have ever stayed at and that we provided you with a perfect five-star experience! We aim to please, so it's always wonderful to know that we met or even exceeded our guests' expectations! It's great to see you enjoyed your room and it's cleanliness and that the breakfast was a great start to your day. We also love to hear that you appreciated our convenient location and we hope to see you again soon so we can help you create even more memories next time!

"Wonderful"

5
22/07/2018

All-around great hotel! Location was great, employees were friendly as well as the bathrooms were and room were clean and presentable. One of the housekeepers went out of her way to unlock and open my room while I had my breakfast in my hands.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Matt, We want everyone who stays at Best Western International Drive to have a wonderful experience so we're glad to know we succeeded with you. It's great to hear that our clean, inviting rooms were just what you were looking for and that our friendly staff impressed you with their commitment to service with a smile. The next time you're in town, we'd be proud to host you again.

"International traveler Orioha-Sykes"

5
21/07/2018

I always look for the best stay location

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Boyd, We're overjoyed to know that our prime location yielded a five-star experience during your stay at Best Western International Drive. We wish you safe travels and invite you to join us again when you're back in the Orlando area. Thank you for your review.

"A relaxing stay of 3 nights!!!"

4
16/07/2018

A microwave,a cold fridge,and an AC that works fine along with comfortable beds..The free shuttle from the hotel to the universal studios/Island of adventures was very convenient..Breakfast was above average.My daughter wanted a banana but did not have any....I loved that there was pineapple, honeydew , apples and oranges was great..Overall stay was great !!! I will definitely stay here again !!!!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for providing some helpful feedback, we always love hearing from happy guests. We're pleased to see that you enjoyed our free shuttle service, tasty breakfast, and plentiful amenities. We hope you and your daughter had a fun time at Universal Studios. We're grateful to know that you'll be returning in the future, we'll be excited to serve you again here at Best Western International Drive in Orlando.

"Just do it!"

4
15/07/2018

English (dutch below): Pro's: - Close to all the entertainment on International Drive - Very helpful staff - Fitness/gym room is 'ok' but bad for experienced weight lifter - Close by Universal Studio parks - Breakfast is good Con's: - Muffy smelly room - Far away from Disney parks Nederlands: Positief: - Dichtbij alle activiteiten op International Drive - Zeer vriendelijk personeel - Fitness/gym ruimte is 'oke' maar slecht voor de gevorderde fitnesser - Dichtbij Universal Studios parken - Ontbijt prima Nadelen: - Muffig ruikende kamer - Ver weg van de Disney Parken

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Mats, We truly appreciate your thoughtful review; feedback is what helps us to improve. We're happy to read your encouraging comments about our friendly service and delicious breakfast. Those two things are very important to us. We're really sorry to hear about the odor you encountered in your room and will address that concern right away. Our entire team thanks you for your business, please come back for another visit.

"Clean, affordable, friendly staff and great breakfast"

5
13/07/2018

Super place to stay. We are on a budget and would rather spend the money on the activities in the area. This gives us an affordable place, includes breakfast and we slept great. They are very accommodating and genuinely want your stay to be the best.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We always strive to provide our guests with a clean and comfortable stay at an excellent value, and it warms our hearts to know that you found this to be true. It is a delight to hear that you were able to get out and explore the many attractions in the area. Thank you very much for choosing to stay with us here at Best Western International Drive, and we hope to have the pleasure of hosting you again soon!

"Great location, friendly staff"

5
06/07/2018

Great location, close to the major attractions, very friendly staff, the room was confortable and cleanliness, excellent breakfast. The girls at the cafeteria: Minergi, Elizabeth and Andrymar, were very friendly, Helpful, and really great persons. It was very nice to meet them. I will definitely come back again.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Gisella, Your outstanding review of Best Western International Drive made our day! It's great to hear that you enjoyed our clean, comfortable accommodations. We're very fortunate to have Minergi, Elizabeth, and Andrymar on our team and they'll be thrilled to know how much their exemplary assistance meant to you. Being so close to local attractions is one of the many benefits of staying with us. We hope you had fun checking them out! Thanks so much for your warm compliments, and we look forward to the privilege of hosting you again.

"Fantastic ??"

5
28/06/2018

We stayed 13 days here and everything was perfect ???? We would recommend to anyone International Drive is a great location Breakfast ?? was The Best. We would like to say a special thanks to Minergi, Andrymar and Elisabeth Your service was excellent ????????????

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
First off, thank you for choosing to stay with us during your visit and for taking the time to reach out and let us know that you had such a wonderful time. We are thrilled to hear that you loved our location and tasty breakfast, and will certainly pass on your kind words to Minergi, Andrymar, and Elisabeth. We know it will bring a smile to their faces. Please come see us again next time you're in town!

"Vacation"

4
23/06/2018

I had booked through Amoma.com and found out at last minute that the hotel had black out dates.They didnt accept my reservatio through Amoma.I had to get a room on my bill.The breakfast is good, they ladies in breakfast area are soo sweet .The front desk people could be more helpful.I was stuck with a high bill.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thanks for choosing to stay with us during your visit to the Orlando area. It is wonderful to hear that you enjoyed our delicious breakfast and that our team members in the breakfast area made a positive impression on you. We apologize that you had difficulties with a reservation made through a third party website. As we are not affiliated with them, the best course of action may be to contact that company directly if you have any remaining issues. You can always give us a call or check out our website to book with us directly. Our team hopes to have the opportunity to welcome you back again soon!

"A brief stay at a nice and resonable hotel."

4
11/06/2018

Check in was easy. Room was clean. Close to All the parks. Really close (within walking distance) of some very good resturants and shops.Room price was reasonable but check the hotel services (i.e. Tripadvisor, Expedia, etc.) first as you may get a better rate on the room. Outdoor pool was clean but small.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Robert, From an easy check-in to our clean pool, it's wonderful to hear you enjoyed your time with us at Best Western International Drive. We thank you for your positive review and look forward to your next visit with us. Come back soon!

"Family vacation"

4
10/06/2018

Stayed here for 3 nights. They are in a great location close to everything. Tons of restaurants in walking distance. They do offer a free shuttle to parks but the times are limited so we drove. The hotel is under remodel but the lobby and breakfast area are complete. Pool area is ok. Staff was friendly and helpful. Just a few negatives. All the doors open to the outside Very poor water pressure, you can see the outside through 3 sides of the door and all the air conditioners drain into random Tupperware bowls held down by rocks. Hopefully that will be fixed with the renovations. Nice hotel but with so many choices I will probably try another on my next trip.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to share your review. Your positive and constructive feedback is very important for us as we work to create a memorable experience. As you noted, our unbeatable location makes it easy to take in all of the attractions of the area! We're also delighted that our service team helped you feel comfortable and at home with us. It is, however, evident that we have some room to improve. As you noted, we are undergoing an initiative of updates, and we look forward to improving our guest experience. Come back and see us on your next visit to Orlando!

"Nice Hotel"

4
04/06/2018

I book this hotel to go with my girls to Sea World. The location is fantastic. Everything is close. All restaurant are around. The customer service was fine. The breakfast was good quality. The day i went was raining but the stay at the hotel was comfortable.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Patty, Your kind praise of Best Western International Drive is greatly valued! We hope you and your daughters had fun at Sea World despite the rain! Being so close to local restaurants is an asset and we're glad this enhanced your visit. It's also marvelous to know you enjoyed our courteous service and that your stay with us was comfortable. Many thanks for your positive review and we'd love you come back soon!

"Nightmare turned into a dream"

5
31/05/2018

I had a reservation at another hotel in Orlando, and when I arrived at 1am with three other women, I found out they had cancelled my reservation because of the late arrival. Naturally, I panicked. Upon arriving to the Best Western on International Drive, I immediately felt relief because of Dakoy at the front desk. He was warm & welcoming and quite literally SAVED our trip. The hotel itself was pretty straight forward - clean, safe and in a great location. The breakfast was awesome, and the lobby was a great place to grab a beer and hang out. Thank you so much for saving our trip and making four women in an unfamiliar area feel safe & welcome. Make sure you never lose Dakoy - he is amazing. We will be back, thank you!!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ali, We were happy to provide you with a welcoming, safe place to stay when your other arrangements fell through. Dakoy will be proud you mentioned his warm greeting. It's great to hear that our excellent breakfast and inviting lobby added to your comfort. Please come see us again soon at Best Western International Drive!

"Life saver"

5
20/05/2018

I had a horrible night. I had a reservation with airbnb. But the host messed up and didn't give the full info. And the guards didn't let me. And the host was a no show. I had no where to sleep. But at best western they got my back. They had a room available for me. And Mr. Dakoy was the best front desk personal I have ever delt with. Very professional and kind. He ensure me he was going to help me out. Best western need more employees like this gentleman

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Favion, We are very sorry to hear about your unfortunate experience with your original accommodations, and we are glad to have been able to help you out of a tight spot. Mr. Dakoy is a hardworking and valued member of our team, and we are thrilled that he was able to provide you with the service that you deserve. Thank you for taking the time to share your feedback, and we hope to be able to serve you again soon!

"Very Satisfied Customer"

4
20/05/2018

Dakoy's customer service was awesome. Additionally, the hotel property allowed for an awesome experience! It was clean, located in a great place that allowed for travel to just about anywhere within the city. I highly recommend this Best Western location for those of you visiting the Orlando area.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Crystal, What a wonderful review! It means so much to us to earn your fabulous recommendation. Our team, and particularly Dakoy, will be honored to know that we made a difference. As you shared, our location makes it so easy to experience the many awesome attractions of the area. We can't wait to host you again!

"filthy cheap motel"

1
18/05/2018

the hotel enjoys prime location in orlando (International drive). however, the hotel is cheap and filthy. the hotel needs major upgrades: new carpets, new furniture and clean bathrooms. my room had a damp/soggy carpet. the odor in the room was terrible. the bathroom were extremely unclean. please avoid staying at this hotel.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We appreciate you notifying us about your recent experience. We're glad that you enjoyed our excellent location and hope you had some good times in the surrounding area. We apologize that we were not able to meet your standards of cleanliness and will address those concerns right away. We know how important it is to provide a welcoming environment for all guests. Also, we will have a talk with the appropriate member of our team about the carpets and furniture. We're always seeking to improve and value all comments we receive. Again, we're grateful that we had the chance to serve you and would love another opportunity to meet your expectations next time you're in the area.

"Mixed Feelings "

3
15/05/2018

This hotel has a number of good things going for it, but there were a few things that we felt let it down at times. Firstly the hotel and the room were very clean - the maids do a great job. My advice however is not to stay in room 306 and ask to be moved if you get allocated this room. We stayed here for 6 nights and the room borders a car park. Every night without fail, youths pull up in the car park playing extremely loud base music (normally around 2am) which woke me and my wife each night. Some nights there would be arguments between the youths and at one point I'm pretty sure it all kicked off! I appreciate that this isn't the hotels fault but I don't think the room would be very enjoyable for a family. The breakfast is also pretty average. All the cutlery is plastic and the plates etc are polystyrene- it felt very budget and I feel this could be improved. All the staff are very friendly and welcoming and the hotel is located in a good position on international drive. If your going to the parks then I would recommend getting Uber's rather than hiring a car as they are excellent value for money. In summary, if I were to return to Orlando I would try another hotel as there are a number close to the Best Western which are a similar price.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ben, Thank you so much for choosing to stay at the Best Western International Drive. We are so happy that you were pleased with the staff, hotel location, and cleanliness of your room! However, we are very sorry to hear that your room location was unsatisfactory due to the noise level of the car park next door. We do very much appreciate your understanding that we cannot control their noise level, but depending on availability, we can work at controlling your room location during your next stay with us! We are also saddened to hear that our breakfast did not meet your preferences. We thank you for your valuable feedback regarding this matter and we will definitely take it into consideration going forward. We would love the opportunity to have you visit with us again, and we will make sure your room is located in a different part of the hotel to better suit your needs.

"Good place to stay"

5
13/05/2018

The room was very clean. The hotel is close by everything. Staff are very friendly. Breakfast is excellent. The restaurant attendants: Andrymar, Fernanda and Elisa are very attentive, helpful and efficient.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for recognizing us as a great option here in Orlando! It is a joy to hear that you had such a lovely stay. Our friendly service, tasty breakfast, and outstanding location are all part of the value that our guests can expect with every stay. We can't wait to host you again at Best Western International Drive.

"so lovely"

5
12/05/2018

what a great hotel the staff were so lovely from check in to check out we were looked after, without being over indulged . The hotel was so clean every where the rooms and the outside area's. The room though very clean does need some updating. I would get rid of those awful green bolster cushions they end up on the floor not nice a bright throw on the bottom of the bed with bright matching curtains would look much nicer. we had a great time the girls in the breakfast room were wonderful (lovely cookies girls) thank you everyone of you.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Diane, We're very grateful that you chose to stay with us and couldn't be happier to read your excellent review! Thanks for letting us know that we were able to provide you with a welcoming arrival at check-in and that our service was great. We're also happy to hear that you appreciated our high standards of cleanliness and enjoyed our nice breakfast. We appreciate your comments about the pillows and curtains in your room. Again, thanks for your helpful feedback, please come back and enjoy another excellent experience with us in the future.

"I love the customer service"

5
11/05/2018

The hotel was very nice, clean and in a great location but what was the best about this hotel were the people that worked here especially Dakoy!! Dakoy thank you for making our vacation even better. You're an incredible asset to Best Western

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Susanna, Here at Best Western International Drive, our people make all the difference. Team members like Dakoy are a perfect example of the passionate and dedicated spirit of service that we value. Thank you for honoring us with your review! We can't wait to make your day again.

"Vacation"

5
11/05/2018

We stayed at BW 5 days in international drive it place is very closer to many restaurants and attractions Coca-Cola 360 and others also fun spots and night walking. It desk staff and lead housekeeping personnel very helpful names Irkis and Josefina I recommend this hotel for deafs too.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Rogelio, Thank you for your truly kind review of Best Western International Drive. We are thrilled that you loved our friendly staff and comfortable rooms. It would be our pleasure to pass on your compliments to the team, as we know they will enjoy your kind words. We hope you had a wonderful trip and hope to see you again next time you're in town!

"Best Customer Service at Any Hotel yet!!!!"

5
04/05/2018

I have stayed at many beautiful hotels, but this hotel has been the best experience yet! The staff is incredibly amazing!!!! I mean reception, dining staff, housekeepers, maintenance worker, pool cleaner...every single person was beyond kind! We stayed for 4 nights with about 11 people. My entire family was so pleased! It may not be the most fancy hotel but the hotel staff made you not even notice that. In the dining area we were always greeted with such love each morning. Andri Mar, Eliza, and Estefania took the time to bring my cousin a cupcake and sing happy birthday! That was so precious to my famil. These 3 women had such sweet spirits and put a huge smile on my face each morning. Mounya at concierge was so sweet as well! She has such patience and welcoming spirit. I was relaxing by the pool and housekeeper brought me a pool floater to relax in the pool on! How kind is that!!! The hotel lobby was very welcoming and the free coffee was a great plus. The rooms were comfortable, though the bathroom was quite dated. The hotel rooms were clean. The pool area was cleaned every morning. The only complaint my family had was the shuttle bus that the hotel provides to Disney. The shuttle bus was absolutely horrible! Hotel Manager- pleaseeeee do something about the shuttle service you use. But again none of the bad stuff even mattered too much at the end of our stay, because the staff was just so incredibly kind, I mean not one bad apple in the bunch! My family will always stay here when go visit Orlando!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We cannot possibly thank you enough for your truly kind words in regards to your most recent stay at Best Western International Drive! It truly means the world to us that you loved our friendly staff and beautiful hotel. It was our pleasure to provide a little something extra to make your cousin's birthday a little better, and we will certainly pass on your compliments, as we know they will be met with smiles. While we apologize for the shuttle service not meeting your expectations, we are happy to hear that it did not put a damper on your trip. We hope you had a wonderful time visiting Disney and can't wait to host your family again!

"Excellent value for money that not even the small negatives can spoil!"

5
01/05/2018

We stayed for 5 nights at the Best Western at the beginning of our Honeymoon stay. It was a Monday late afternoon check in so it was really quiet and the staff were very welcoming and introduced the hotel very nicely. We stayed in room 216 facing the pool and the room was spacious with pretty much all the facilities needed such as Safe, Iron and Ironing Board, Fridge and coffee machine. The bed was king-size and extremely comfortable. I really need to know where you got the pillows from as they were amazing. Location wise very very close to the Orlando Eye, The Slingshot and many great restaurant choices (Such as Chuys which was fab). Its across the road from a big Walgreens so you can fill up on snacks and water without having to pay in hotel prices. Our room like I said before was facing the pool so we did not have the noise of a busy international drive. Only on the odd occasion at night did we hear mangos nightclub across the way blare out. Bed was that amazing it wasn't an issue. Only small gripe I had was the choice at breakfast but it was complimentary and the price we paid for our stay it wasn't a major concern. Golden Coral is just round the corner for an amazing buffet breakfast for $10. Hotel offer shuttles to and from the parks. We didn't use as Uber was pretty cheap but the service is greatly appreciated to those with a tighter budget. Will happily recommend and thank you for kick starting our honeymoon the correct way.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Karl, Our team is touched by your excellent recommendation of Best Western International Drive! We wish you both all the best as you begin married life. It's wonderful to know our location was so convenient for you. Although a couple of aspects of your stay could have been better, we're delighted that this didn't detract from your enjoyment of our quiet, comfortable, well-appointed accommodations, welcoming front desk service, and complimentary amenities. It was a pleasure to have helped make your honeymoon special and we'd be honored to host you again.

"30 Year-Old Hotel & It Shows"

2
23/04/2018

The staff are polite and professional. The exterior of the hotel is inviting. However the room (412) was not clean and there were many traces left from the previous guests (hair, clothing tags, wrappers). Bath towels were stained, decorative bed pillows were stained, faucet in sink leaking, toilet was not clean. Not happy with this room and when I questioned the cleanliness of the room, I was told by front desk the property is 35 years old. I was alone on a business trip but I would never bring my family to this hotel. Cleanliness is everything.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Guest satisfaction is important to us, so we're sorry to learn you did not enjoy your visit. While we're glad our staff made you feel at home, we're sorry for any concerns about cleanliness and overall upkeep. We'll pass your comments along to the appropriate staff members and we'd appreciate the chance to offer you the fresh, tidy accommodations you seek.

"Fantastic customer service"

5
21/04/2018

The hotel has a great location at the International Drive in Orlando. Rooms are clean, and have enough space. The staff is very friendly, especially Fernanda and Adriana at the reception. We arrived without reservation, and they were very helpful, gave us a warm welcome in the hotel, and made sure we had a pleasant stay.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Julien, Thank you for your wonderful review! Our team had a blast serving you and we are delighted that our caring hospitality really stood out. Fernanda and Adriana, in particular, will be excited to have made such a difference! Depend on us again here at Best Western International Drive.

"A Truly Happy Place"

5
19/04/2018

My husband and I stayed there last month. We did a quick trip away from the cold for a few days of warm weather. What a pleasant surprise this hotel was. Very comfortable accommodations, and the complimentary breakfast was delicious and filling. But we especially noticed how pleasant the staff was. They really seemed to enjoy working there. Very helpful with lots of smiles. We were truly impressed.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
On behalf of the entire staff, we thank you for the five-star review you've given Best Western International Drive. Delivering exceptional customer service is our goal and your recognition makes it all worthwhile. It's also nice to know that our comfortable accommodations and filling breakfast enhanced your stay with us. We hope to once again be your choice in lodging if another quick trip to our area is in your plans.

"Will Stay Again"

5
19/04/2018

Great location on International Drive. Centrally located to all theme parks and loads of restaurants. Room was always impeccably clean. Staff very friendly and helpful. Free coffee in lobby all day. A good variety of food for breakfast. Will surely return if I ever visit Orlando again.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Wow! Your five-star review checked all the boxes in what we aim to provide for our valued guests: a convenient location, clean accommodations, and wonderful service to our guests. We're glad you enjoyed the breakfast options as well. Thank you for taking the time to let us know about your stay at Best Western International Drive. We are excited about your next visit!

"Nice place to stay in busy Orlando area"

4
16/04/2018

This hotel was clean, comfortable and convenient for Orlando area. Price was reasonable for the area also. Very good breakfast, for a free breakfast. Comfortable roomy rooms. Nice sitting area by pool for breakfast.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your kind words! It sounds like we provided the value you needed here in Orlando. As you wonderfully described, our clean, comfortable, and convenient hotel makes it easy to get the very most out of your exploration of our wonderful city. We're happy that breakfast was a great start to your day! Come back soon.

"Lovely staff, great breakfast, clean rooms!!!!"

5
16/04/2018

My family and I enjoyed our stay at this hotel while on our 3-Day Disney trip. The hotel's location is in the center of I-Drive, has a kind hotel staff, and the complementary breakfast is great (They have mickey waffles!!) The rooms were nice and clean !! I would definitely recommend this hotel for families going to the theme parks. I will definitely be staying at this hotel for a future visit.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Shay, It warms the hearts of our team to read that you would recommend us! Thank you so much for making us a part of your adventure. We are delighted that our clean, convenient accommodations, friendly service, and tasty breakfast were all part of a great value here at Best Western International Drive. It would be a treat to have you back very soon!

"Great Location and Good Breakfast"

5
07/04/2018

We visited this property with group of 6 people for 2 rooms ( 4 adults and 2 kids). After a long flight from Bangkok, we took a car from Car Rental at MCO. The location of hotel was very easy to locate. We arrived the hotel almost 2 am with big hungry. Then, we went to Walgreens to small shopping and eating. It is within walking distance by 10-minute walking. Upon breakfast (for 6D5N), we enjoyed it upon excellent grade compared to what we paid. We loved BACON but we could taste it on Sun and Wed? (Twice a week....as I known). I, personally, love free coffee at lobby. Additionally, staff were lovely and friendly. Lastly, area of International Drive has been changed a lot after my first visit 25 years ago. Highly recommended.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Pratya, Thank you for the recommendation. We're so pleased our friendly staff helped make you feel welcome after a long flight. It's great to hear that our location enabled you to get something to eat around the clock and that our tasty breakfast options were to your liking. Should your adventures bring you back to the area, we'd be pleased to host you again at Best Western International Drive.

"Very clean and great continental breakfast"

5
05/04/2018

The staff was very friendly and the hotel and rooms in general were very clean. We were surprised that the continental breakfast was so good with lots of variety. The only drawback was the free shuttle. Vehicle not in great condition and because we missed the 6pm shuttle back to the hotel we were going to have to wait for the 9pm shutlle. Luckily another shuttle company agreed to drop us off close to the hotel. Of course we had to give him a great tip which defeated the purpose of having free shuttle from the hotel.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Juan, Here at Best Western International Drive, we aim to not just meet but exceed, guest expectations. We are so happy that you enjoyed our delicious breakfast options and friendly service, and expect that these factors along with our comfortable accommodations led to your leaving refreshed. Please accept our apologies for the less-than-perfect experience you had with our complimentary shuttle service, although, we take solace in knowing that you managed to get back to our property without too much hassle. It was our pleasure to host you, and we hope to do so again soon.

"very helpful front desk"

5
01/04/2018

Got in really late. front desk man pleasant and clear in giving info to us for our stay. greeted us by name (last guest to check in!) breakfast was nice, had indoor and outdoor seating. Room clean and comfortable for the 4 of us.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Dana, We take pride in offering all our guests a welcoming, comfortable place to stay so it's wonderful to know we succeeded with you. It's great to hear that our tasty breakfast options were to your liking and that you enjoyed the choice of outdoor seating for your morning meal. Our friendly staff wants all our guests to feel at home and will be glad to know they were a highlight of your stay. We look forward to seeing you again at Best Western International Drive.

"We had a great (but short) stay!"

4
31/03/2018

We came into town for just one night to see a show and get some ribs at Tony Roma's. It was me, my husband and my mom who has mobility issues. We showed up a little before check in time and also requested a room either close to an elevator or to the parking area....we checked in early and the room was right near the parking which made it much easier on my mom. The room was plenty big for the three of us and it had a nice big tv, refrigerator, microwave. The room was clean and the beds were comfortable. They had breakfast which was really good. The eggs were delicious (I was really surprised) and a variety of other things; cereal, waffles, ham, cheese, pineapple, muffins....I could go on but, why? Our last experience with a Best Western wasn't really great but somehow we were members of their rewards club and the check in experience was easy and they gave us a bag with two bottles of water and two little granola bars...nice. I'd stay there again.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Debie, It was a pleasure hosting you and your family during your recent trip. We were happy to provide you a room close the parking area. Thank you for sharing how much you appreciated the clean, spacious rooms and excellent variety of breakfast options. We're glad you felt welcome throughout your visit and we'd be proud to have you stay with us again should you be back in the area.

"Great experience "

5
31/03/2018

Came here for 3 nights with my husband we were on our honeymoon and this was one of our many stops. We were greatly welcomed by a lovely man who checked us in and was so friendly. My husband mentioned to them when booking about our honeymoon and when we got to our room they had a beautiful display made out on our bed and a lovely hamper too, I will attach photos. Place was clean room was perfect everything we needed no complaints. Breakfast wasn't great but it started us on our day. Shuttle bus brought us to Disney was ideal no hassle parking. Mounya checked us out and was very friendly. Will definitely stay again

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Emma, Congratulations on your marriage! We're so pleased you made Best Western International Drive a part of your honeymoon plans. It was our pleasure to provide you with a complimentary gift basket and shuttle service to the parks. Thank you for sharing how much you enjoyed your stay in our clean, cozy rooms. Our friendly staff will be glad you felt welcome throughout your stay at Mounya will be proud you mentioned her by name.Should your plans bring you back to the area, we welcome you to stay with us again.

"Learning experience abroad"

5
31/03/2018

We live in Italy and last summer I took a few of my students to Orlando to broaden their learning of the English language and American culture and stayed at The Best Western for a week. The experience was unbelievable. The hotel was perfect for us. The students instantly felt safe and at home. The people that work there have a knack at making you feel like family. From the kitchen staff to the cleaning and maintenance staff, everyone was friendly and helpful. They took care of all our needs and Frank Pacienza, the manager was the best!! The rooms are spotless and very comfortable. Not to mention the great breakfast!! What is also great is the location....so close to everything. The kids loved the pool. I am already planning my trip for this summer. And guess where we will be staying???

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Teresa, What a wonderful way to help your students learn English and American culture! We're honored you made Best Western International Drive a part of their learning experience. Our friendly staff will be so pleased your students felt safe and at home. It's great to hear that our location was ideal for your needs and that the pool and tasty breakfast options added to the experience. We look forward to seeing you and your students again this summer.

"Good location but that's about it it"

3
29/03/2018

It's my 2nd review being submitted - my 1st one was never published. We were looking for a nice hotel on international Drive close to all attractions. It's was our 4th time in Orlando and ratings and reviews of BW hotel seemed positive. Location is great, facilities are average. Theme park shuttle was always late - we ended up taking Uber all the time. One morning we saw a huge cockroach in the bathroom, we took a photo and showed it to the staff at the front desk. Front desk staff apologized, all they could do is refund $10 resort fee for one day. Really? that was the main disappointment of our stay, the nonchalant response and attitude that it was not a big deal.

"Gator National Weekend "

3
25/03/2018

Ist time to the hotel and for the most the hotel is clean and in a great location, but remember this is not a luxury hotel it is for someone who doesn't want to spend a lot of money. And this is what this best western is. The things I did like was they bill my credit card before we got there we arrive around 5:00 pm and front desk clerk said we bill you already I ask why he didn't have and answer I know if you don't show up you will be bill for one day. He bill me for my entire stay. I didn't like that at all. But I did say nothing about it I knew I would never stay here again. 2nd the have no decent cable channel for you to watch I was very disappointed with that beds are very comfortable and location is great for the restaurants and things to do one international drive, but there are a lot better budget friendly hotels near by.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Guest satisfaction is important to us so we're sorry you felt aspects of your stay could have been better. We're glad our location worked well for your needs and that you appreciated our clean, cozy accommodations. However, we're sorry for any confusion regarding your bill at check-in and we'll look into this further. You're welcome to contact us if you wish to discuss it in more detail. Please also accept our apologies for any disappointment with our TV channel selection. We'll keep your comments in mind for future improvements and we'd appreciate the chance to host you again should you be back in the area.

"Good location worn out facility"

3
23/03/2018

My wife and I spent 2 nights here to spend time at Universal Studios and Disney attractions. The gal at the front desk was very friendly and efficient with a big smile I believe her name was Fernadra. The hotel and room is showing it's age but we were comfortable in our room. Basic amenities in the room and TV channel selection ample but why don't they have a program guide! Anyway breakfast included with selection of scrambled eggs, very salty bacon and lackluster sausages. Bread products also available for toasting. Breakfast room staff very attentive, smiling and friendly. The attractions were close by and the hotel offered shuttle bus service to all the attractions but only twice a day so make sure you check the departure schedule not to miss out!! Fernandra was always smiling behind the desk. and offered daily greetings. Plenty of nice restaurants on International Drive a few minutes away. If you want a well located basic hotel at somewhat reasonable rates then stay here.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Leonard, Thank you for your stay! It was a treat to have you with us and we are happy that you got a great value from the experience. We strive to provide a clean, comfortable, and convenient visit for each and every guest and it sounds like we succeeded! As you noted, our location is ideal for making some special memories. Thank you for your recommendation and come back soon!

"Best Western rules"

5
22/03/2018

During our stay with our Dutch Baseball Team New Porks Baseball we loved our stay in The Best Western. Great rooms, very friendly service, Amazing breakfast buffet and Great pool and friendly pricing Will make us return for Another time in Orlando and Best Western

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your stay! It is a delight to see that you and your team loved the experience. We loved having you! Refreshing amenities like our breakfast and pool help our guests relax and enjoy their time in our wonderful area. We look forward to your next stay!

"Budget friendly for tourists "

4
12/03/2018

Good for families going to the various parks that surround this location. Decent breakfast offerings and outdoor seating helps alleviate the crowd in the breakfast room. Clean and well maintained, but definitely showing its age. Rooms facing International Drive get plenty of traffic noise.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Juanita, We really appreciate you taking a moment to share your feedback! It was a delight to have you with us and we appreciate you highlighting some of what makes a stay here at Best Western International Drive a great value! Thank you in particular for recognizing us as a family-friendly destination. We work to deliver a terrific value to all our guests who are making wonderful memories here in Orlando. When you are back in town, make us your first stop!

"It was a great hotel to stay at with family"

5
09/03/2018

It was a really nice hotel to stay at. It was so close to many restaurants that you can actually walk to. The room were really clean and the staff were nice. The location was close to theme parks and the hotel do offer shuttle to the parks and back to the hotel. The only thing that bothered us the most was waiting for the shuttle to pick us up from Disney and we had our kids with us. It was FREEZING outside. Other than that our stay was terrific! We will definitely come back again!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Brittney, Our goal at Best Western International Drive is to offer all our guests an amazing experience, so we're glad to know we succeeded during your stay. It's wonderful to hear that our location made it easy for you to explore local dining options on foot and that our shuttle services added to your convenience, despite the cooler weather. We look forward to seeing you again soon!

"Great value"

4
05/03/2018

Good location on International drive, very close to so many attraction in Orlando. Surrounded by restaurants and shopping malls. This hotel provides free breakfast. Staff are friendly and helpfull. Rooms are clean with good amenities. Great value for your money.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
It was our pleasure serving you at Best Western International Drive. We are excited that you really appreciated the value of your stay and were pleased with our ideal location, complimentary breakfast, and clean, well-appointed rooms. We hope to host you again soon!

"Reasonable Price but Dated Facility"

3
26/02/2018

We arrived fairly early and requested a first floor room. We were told one would be available in about 10 minutes which turned into about 20 minutes but still acceptable. The room was clean, cool, and dimly lit. It was located near the pool, the breakfast room and several tables making it very convenient. There was some noise by people walking by talking loud but generally it was not bad. The heat/cool was under our control and easy to adjust. The rug looked like it needed cleaning and was threadbare in places. Location is good if you want walking access to several chain restaurants and Ripley's. Breakfast was satisfactory but a step below another BW we stayed in the prior week. I was surprised to see 4 people working the breakfast room but they did a good job keeping the plates full. A nice touch by one of the workers was walking around with a plate of cookies for anyone who wanted one. I did not see a tip jar but would have tipped for the service we received. We has some mechanical issues with the room one of which was fixed quickly but the second one did not get addressed after 2 requests. We were there 3 nights so plenty of time to fix that issue. They use low wattage lights so the room was not very bright. Trying to shave by the mirror was a challenge. We left the door open to get fresh air and additional light.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We are glad we were able to place you in your requested first-floor accommodation and that you found your room cool and comfortable. It is also good to know that you were pleased with the location of your room close to the pool and breakfast room, as well as the service you received from our breakfast team. While we are glad that we were able to quickly resolve your first issue with your room, we apologize that your second issue was not resolved during your stay. Your comments will be shared with our maintenance team to help them improve their service. It would be terrific if you would come back and stay with us again and allow us another opportunity to give you the stay you expected.

"Great place to stay"

5
24/02/2018

All staff were great. Fernanda was at the front counter helped us with directions to the airport and printed our Boarding Passes. This young lady went out of her way to help. Thank you so much. Yours truly Paul,Mark, Manoly,and Ed.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Paul, Mark, Manoly, and Ed, It was a pleasure to serve you! Thank you for your kind and encouraging words. Our team, and particularly Fernanda, are thrilled to receive your recognition. We look forward to seeing you again here at Best Western International Drive!

"close to everything"

4
14/02/2018

This locations is right across the street from i360. Many restaurants and things to do close by. Rooms are clean but not super nice. Breakfast is okay. ask for a room near the pool instead of on the back side of Hotel. The traffic from the highway close by can get loud.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for paying us a visit here at Best Western International Drive! We are delighted that our location was perfect for your needs. As you described, we are close to a tremendous variety of shopping, dining, and entertainment options. Our guests can get the very best of our magical area! Although you did experience some issues with noise, we hope that you were able to rest comfortably. Come back and see us again soon.

"Great breakfast especially Gloria !"

5
10/02/2018

Being our 2nd stay here in this hotel and coming back 2 years later again. Great stay & great breakfast especially with special service from Gloria on our first breakfast with the cookies and the mickey waffles served! She's so sweet and my daughter loved it!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Repeat guests are our greatest compliment at Best Western International Drive but it seems all the glory goes to Gloria and her breakfast team this time. It's lovely to know we gave you and your daughter a great start to the day and we'll be sure to share your praises with Gloria who will be thrilled! Thank you for the five-star rating and we would love to host you again soon.

"Favorite Best Western in Orlando!"

5
03/02/2018

At the time of this posting, I've stayed at the Best Western International Drive twice. Both experiences have been great. There are several Best Westerns in Orlando and this one takes the crown. The front desk staff is very friendly and well stocked with a good variety of sundry items. As other reviews have stated, the parking lot can be difficult at times to navigate; but the parking is complimentary and secure. The complimentary breakfast is enjoyable and the hotel location is unrivaled. It is within walking distance to several restaurants and attractions and a short drive away from others. Will stay here every time I'm staying at a Best Western in Orlando!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Angelo, What a fabulous review! It is an honor to be recognized as one of the best hotels in the area and we are so happy to have had the honor of hosting you. We're delighted that our friendly, personable team members and amenities like our complimentary breakfast have added up to be such a tremendous value. Our team can't wait to have you back again soon!

"Like a home and with some outstanding employees"

5
27/01/2018

I'll start with the excellent service, mainly total care from Gloria, Andry, Elizabeth (in breakfast service) and the housekeeping Eider, all of them so so so kindly and they are really focused on the guests satisfaction. I recommend. My rate is 10.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for sharing a truly wonderful review. It means the world to us to receive your individual recognition for our team members that make an exceptional experience possible here at the Best Western International Drive. We are very grateful for your recommendation and hope that your terrific rating means we have earned the pleasure of your future return!

"Was expecting worse!!!"

5
18/01/2018

After reading some negative reviews, I wasn't too sure about this hotel. Yes it's older, but it is very clean, freshly painted and has a great, cheerful, helpful and friendly staff. Also located in a handy section of International Drive with a lot of dining options.... I would stay there again!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Martin, It is always a wonderful thing to be able to exceed our guests' expectations. We are excited to hear that you appreciated the friendliness of our staff, the clean and updated feel of our property, and our convenient location. Thank you so much for your five-star review, and we are already looking forward to the opportunity to welcome you back!

"Great locations.Almost perfect!"

5
17/01/2018

Pros: -Great breakfast, the dining area is quite small. It shd be ok as there are more tables outside the dining room, but not so during winter, no one used them. The staff there was awksome and helpful, could not praise them enough! - Room is slightly smaller for the double beds room. air-conditioning is quiet and effective. - Location is great, 10min drive to universal studio and 30min drive to Disney. Many eateries in the surrounding esp my favorite Shake Shack which is within walking distance. - Digital Safe, microwave, fridge, hair dryer, lots of usb ports and power outlets. Cons: -None, as I said nothing bad to say about this hotel!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to let us know about your recent stay at Best Western International Drive. We're delighted you enjoyed your stay and that everything met your satisfaction. Our hardworking team members strive to provide a comfortable stay and beneficial amenities. They will be happy to know they succeeded in doing that for you. It's excellent that you were able to enjoy the amusement parks and eateries during your time with us. It will be our pleasure to welcome you back again.

"Cool hotel but not my favorite"

4
16/01/2018

Cool hotel amazing location and great customer service the parking lot is a joke and very small and disorganized our room was right beside the breakfast area, don't ever choose this room!!!! when we went outside we had an audience outside of the room.....very embarrassing :/

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you so much for choosing to stay with us at Best Western International Drive; it was a pleasure to welcome you. We're glad to hear that you found our location convenient, as well as received such good service from our team. However, we are sorry to hear that some aspects of your stay were disappointing. Please accept our apologies if you found the parking lot on the small size and did not enjoy the location of your accommodations. Our staff is always available to make your stay more comfortable and would have been happy to see if another room was available. All comments are appreciated as this enables us to monitor and improve guest satisfaction. Thank you for taking the time to share your insightful feedback, and we hope that you will come and see us again so we can provide you with an even better stay.

"Good Experience!"

5
08/01/2018

Staff is great! Excellent check-in and check-out, very professional and kind. Thank you very much Mounya! In general, the service was great, good breakfast and wonderful location! Breakfast ladies were so kind and charming, Thanks Gloria!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Our friendly staff at Best Western International Drive truly enjoyed hosting you. Mounya and Gloria will be thrilled you mentioned their top-notch service. We're also happy to hear our check-in and check-out process went smoothly and that our tasty breakfast options were to your liking. Should you be in the area again, we invite you to stay with us.

"Great experience!"

5
06/01/2018

We went on a family trip, in general the service was great. The breakfast ladies were so kind Gloria, Andrymar and Elizabeth. Special thanks to Gloria, you're so charming and caring! We loved the Mickey Mouse pancakes!

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
It was a treat to have you and your family with us! Thank you for your kind and personal recognition of several members of our team. Our breakfast staff is the best in the business at getting our guests off to a wonderful start to the day and Gloria will be thrilled to have had such an impact. Should your travels bring you back to the area, we would love to host you here at the Best Western International Drive.

"Family trip"

4
05/01/2018

This was 1 night stay till we checked in the resort but everything and everyone was great clerks were nice and room was clean and close to a lot of restaurants and activities for the kids to do so overall it was great for a last minute.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
We thank you for your terrific review of your visit. It makes us smile to know that your family enjoyed your overnight stay with us in your clean and comfortable room. Our team is always happy to hear that you found their customer service friendly and helpful and our location convenient to many dining choices and activities for the children. We look forward to you staying with us again.

"Don't go"

1
01/01/2018

Staff is great, rooms are very outdated. Not what best western usually is. The mattress was so bad, I have thrown away mattresses in better condition than this. The lighting in the room was very poor, so ladies don't think about doing a great make-up job here.

FrontDesk_GM, General Manager at Best Western International Drive - Orlando, responded to this review
Dear Ogalarza, Our team thanks you for your compliment regarding their wonderful customer service. However, it is disheartening to read that despite their efforts, you did not enjoy your accommodations. Our team is always only a phone call away to assist you with any issues that come up during your visit. Should your travels bring you back, we would like to be given the opportunity to provide you with the stay you deserved.

"Front desk staff"

4
29/12/2017

Jaylee was very helpful during my stay she was very helpful during check in very happy and smiling she also was helpful ocer the phone when i called to confirm my reservation i came back and stayed because of excellent service

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent trip to Orlando. It brings us great joy to hear about the fun and friendly service our team provided to you throughout the hotel. It is our pleasure to serve you. We cannot wait to welcome you back again soon.

"Hotel rating"

3
28/12/2017

Great location and great value for Money. It would be importante review the breakfast menu, because over the course of days it becomes cloying. I suggest there is a person to do the parking security at night

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent trip to Orlando. We are glad you enjoyed your stay and our central location on International Drive. We appreciate your feedback. We hope to welcome you back on your next trip to the Orlando area.

"A good value hotel during a very busy holiday season"

4
27/12/2017

We were visiting Disneyworld after our Caribbean cruise. Overall the hotel was comfortable with a very good breakfast and excellent staff. The only problem was a noise during some nights, since our room was facing a street.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. We are glad you enjoyed our comfortable rooms, on-site breakfast area and friendly team members. We hope to welcome you back with us again soon.

"Mini vacation"

4
26/12/2017

Although we only stayed for one night, it was great. Only issue was the toilet did not flush, therefore we informed the receptionist when we checked out. When we were eating breakfast out on the deck, the sky was raining ashes, which was obviously not there fault but was very odd. Everything was great during our stay and will definitely come back and visit!

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Avanti Resort for your recent Universal vacation. We are glad you enjoyed our clean and comfortable accommodations and the great value we have to offer. We look forward to welcoming you back with us again soon.

"Breakfast"

5
25/12/2017

Excellent breakfast Gloria and andrymar , are excelente and take care of everything Always with a smile in her faces She give to me and my family excellent customer service Merry Christmas and happy new year

"First time in Florida"

5
25/12/2017

My first time in Florida and was impressed about all the Palm trees and colorful buildings and well kept areas. I had made trip from central New York to help my Daughter move back to New York. Impressed with the cleanliness and order of the Hotel, room was immaculate, well supplied and in good order. Also, having different firmness of pillows was an important detail which I much appreciated. Breakfast...was an absolute fantastic delight!! I was met by two Ladies when I walked into the breakfast area with the biggest smiles and cordial welcome. I hope I got their names right...Gloria, Andrymar, Elizabeth and Jenika. I would not hesitate to stay there again!!

"Good place and great attention"

5
20/12/2017

It is a good and comfortable place to stay, the kitchen services people and housekeeper is very nice. The food is good and clean, the room was cleaned all days. Thanks to: Gloria, Elizabeth, Jesika and Eider.

"Nothing Special- Would pay more and go elsewhere"

2
18/12/2017

Me and my partner stayed for two weeks starting end of November 2017, mostly to visit Disney & Universal. On arrival were greeted by very friendly staff. We were given a room to the right of the hotel (Right next to the main road) We firstly felt very un-safe. you could hear everything in the next room and the busy road outside. After staying in the room for 3 days, asked to change rooms as it was unbearable at night. We then changed rooms, and by accident left a designer Womens top in the wardrobe. We asked reception for the manager and after 3 days of promising to ask head of cleaning, eventually was told it was not in there (Clearly stolen) The carpets in Both rooms we were in, were smelly. Everyday we got back it smelt of chlorine and if walked on barefooted, would get black on souls of feet The breakfast was very basic, crowded and did not have the Mickey Waffles that were advertised, just cheap dry ones. The transfer service to the parks were very organised and a good service. The staff behind the reception desks are very helpful and friendly, but overall wouldn't stay here again and definitely wouldn't recommend bringing children to this hotel.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. We are disappointed to learn that your stay was not as positive as we would have hoped. We apologize that your rooms cleanliness was not to the high standards we aim to achieve. We have addressed this with our Housekeeping Team. Should you find yourself in the Orlando area in the future, we do hope you allow us another opportunity to exceed your expectations.

"Breakfast isn't that great they give same breakfast every day I stayed there for 2 weeks and it was the same thing every"

1
16/12/2017

They canceled my room key for no reason and even put the wrong date on my parking permit there's a night club next door that u can hear the music all night long on the weekends that's something that wasn't good if your trying to get some rest

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing Best Western I-Drive for your recent trip to Orlando. We are thrilled to read how pleased you were with our central location on International Drive. We appreciate your feedback in regards to the noise from the nearby. We are working on a solution in regards to the highway noise. We hope to welcome you back with us again soon

"Not bad..nothing special"

3
11/12/2017

This hotel did what we needed for us..a clean room, comfortable bed and good location. The breakfast was good but very crowded...to be expected when near Disney Resorts..if exterior appearance is important to you, you won't find it here....old and a bit run down looking..but overall a fine room to lay your head and take a shower before venturing out...

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read how pleased you were with our clean, comfortable rooms and our excellent service. We appreciate your recommendation and we look forward to welcoming you back again soon.

"You are able to find another Best Western better in Orlando......."

3
10/12/2017

Good location on International drive, around lovely and many restaurants. On the reception the attendants aren't courteous........good breakfast included on the rate. It isn't a quite hotel, because its corridors, access to the rooms are all facing the street and with the arrival of their guests intense noise.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. We are glad you enjoyed our spacious rooms and on-site facilities. We are disappointed to learn that you were disrupted by the noise of other guests. Our security team would have been more than happy to assist with asking the other guests to quiet down. We are also sorry for your rare experience with our front desk team. We will certainly address your concerns. We hope to welcome you back with us again soon.

"Nice S[pt on I Drive"

5
04/12/2017

we are big fans of this hotel and the staff here...so many attractions, stores and restaurants within easy walking distance and shuttles to major attractions in the area. always made to feel welcome here and as a result we will return soon

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
We are absolutely thrilled to know that you have made Best Western I-Drive your choice when staying in the Orlando area. It is great to know that our clean facilities, central location and friendly team members contribute to your loyalty. We are grateful for you recommendation and look forward to welcoming you back again soon!

"A hotel you can count on!"

5
04/12/2017

You can count on Best Western to be ready when you get there and give you a clean quiet room. They are ready to help with anything you need from directions to restaurant suggestions. The hot breakfast was incredible with more kinds of foods than I have seen at any other hotel stay. Served for many hours each morning, this is a HOT breakfast with everything you could want. They also offer express checkout which speeds up things.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing Best western I-Drive for your recent Orlando vacation. We are delighted to read how pleased you are with our clean and comfortable and breakfast area. We cannot wait to welcome you back with us again soon. You certainly can count on us to make your stay memorable.

"Great place to stay."

5
02/12/2017

The staff was so friendly and welcoming, check in was a breeze. The room was clean, larger than I expected and the bed was very comfortable. It is conveniently located to so many attractions and shopping. I would definitely stay here again.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read that you were able to enjoy our clean and our comfortable rooms. It is also great to know that our central location on International Drive was ideal for your stay. We look forward to welcoming you back with us again soon!

"Good overall with on issue"

4
02/12/2017

Spent 3 nights here. Hotel was very nice, clean and close to everything needed. Breakfast was fine needed to be restocked a little more as workers seemed to come and take everything. Room was big, plenty of hot water. Pool was freezing cold so did not venture into it. The last night we had a problem with the air con it just would not go off, contacted reception send someone up who completely disconnected it so ended up with the room being boiling hot. Spoke to reception about this the following morning person on was not interested, asked to speak to a manager was told not around will contact me never has or did. Would book again but if a guest does want to speak with a manager one should at least come and see you.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you enjoyed the great value Best Western I-Drive has to offer. We are also happy to hear how pleased you were with our clean rooms and central location. We apologize for your A/C unit issue during your stay. We are working on solutions for this. We cannot wait to welcome you back with us again soon.

"Vacation"

5
29/11/2017

We are deafs enjoyed 7 days at BW Int.Drive Front Desk staffs of day and nigth were helpful and courteous also we know jose for so long and Gloria Breakfast attedant was so sweet help my wife deaf also and great servers Andrymar ,Elizabeth,and jenika were very nices and great housekeepers Aida and Eider also others fine housekeepers. We gonna go there forever. We recommend anyone go on vacation enjoy the expirence of many closer places to enjoy the fun and eat plus pleasure to take a walk at I-Drive it was a great pleasure . ty God Bless .

"Weekend Getaway"

5
27/11/2017

it was a pretty good stay. I had enough points to have a free night I decided to go with my kids. We stayed at the BW on International drive in Orlando. the hotel the staff the breakfast was excellent. hotel is close to everything very convenient.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Customer oriented stay"

4
23/11/2017

Rooms were clean, service was good. Surprised to receive free bottles of water and snacks at check in. Attraction tickets can be purchased in the lobby, however, I recommend checking online before buying.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing Best Western I-Drive for your recent trip to Orlando. We are pleased to read how pleased you were with our Best Western member welcome bag we thank you for your loyalty. We hope to welcome you back with us again soon!

"Best Western Orlando International Drive"

5
22/11/2017

We recently stayed at Best Western Orlando International Drive. IT was a very nice place. The staff was very welcoming. Fernanda and Jaylee did an excellent job answering our questions and making us feel welcome. I would definitely stay here again. It was nice to have a choice of eating breakfast indoors or outside. The breakfast was very good too.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you enjoyed our clean rooms and central location on International Drive. It is fantastic to hear about the exceptional service our team members provided to you. We look forward to welcoming you back again soon

"Very convenient to parks, restaurants, shopping"

4
20/11/2017

Recommend this hotel for convenience to parks, shopping and restaurants. Walking distance to all. Ask for a room other than located out front on International Drive, can be noisy with vehicle and pedestrian traffic. Courteous staff, facility clean inside out. Pool small, but lounge chairs all around and very clean. Dining room a nice size, hot breakfast good.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent trip to Orlando. We are delighted to read how pleased you were with our clean rooms, friendly staff and breakfast area. It is also fantastic to hear that you were able to enjoy our pool area and central location on International Drive. We are glad that our proximity to countless restaurants, entertainment and shopping was ideal for your stay. We look forward to welcoming you back with us again soon.

"Great Hotel and Location"

5
16/11/2017

Nice Clean Friendly Hotel with a Great FREE Breakfast. Well looked after by all the Staff from Check in to Check out. We would recommend this Hotel to anyone,you'll enjoy your stay ( and Breakfast ). Very close to loads of places to eat and just across the street from The Orlando Eye.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read how pleased you were with our clean hotel, on-site facilities and friendly team members. It is our absolute pleasure to serve you. On behalf of the team here Best Western I-Drive, we appreciate your recommendation and look forward to welcoming you back again soon.

"Great hotel"

5
09/11/2017

This hotel is awesome, the staff is really nice. The breakfast is delicious and the hotel is in a great location near to everything you need. The bed is pretty comfortable and the bathrooms are clean.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with. We are thrilled to read that you enjoyed our clean, comfortable, and location. It is wonderful to know that our team provided you with the excellent service we are known for. We cannot wait to welcome you and your family back again on for your next Orlando vacation.

"Friendly great-value hotel in an excellent location."

5
05/11/2017

We stayed here for 3 nights, tired after our flight from London. We felt totally relaxed and refreshed by the time we checked out! The staff are efficient & friendly, the beds were comfortable, the bedroom was spacious and the complimentary breakfast was excellent. We thought it was incredibly good value for the price we paid. We managed easily without a car - plenty of good places to eat within a short walk of the hotel or you can take a trolley bus along International Drive. As we are 'seniors' the fare was just 25 cents each - unbelievable!

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you enjoyed our clean, comfortable, spacious rooms. Our housekeeping team works diligently to maintain high levels of cleanliness throughout the hotel. We appreciate you recognizing their efforts. It is also great to know that you were pleased with our hot breakfast and friendly team members. We look forward to welcoming you back again soon.

"the magic of Orlando"

4
02/11/2017

On our way to our winter chalet in south west Florida each year, we love to stop over at this Best Western in Orlando the day before getting to our final destination. We enjoy the scenic areas in the vicinity of the hotel, the Orlando eye, Disney Springs (a few miles), and numerous restaurants of all kinds, and it is close to I-4., It's a treat.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best western I-Drive for your recent trip to Orlando. It is wonderful to know that our central location on International Drive was ideal for your stay. We look forward to welcoming you back with us again soon.

"Halloween Getaway"

4
02/11/2017

Staff was friendly and helpful. Gloria and Andrymar were great on Halloween and friendly. Had a fun time while in Orlando and the staff made it great. The beds could be a bit more comfortable but overall it was a good stay.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent Orlando Halloween visit. We are thrilled to read how pleased you were with our friendly team members. We strive to provide all of our guests with the best service to ensure your stay is a memorable one. We cannot wait to welcome you back with us again soon.

"Good hotel in the heart of the area."

4
29/10/2017

The hotel is a great place for short stays or if on business. we had great beakfast which was included in the room rate. The rooms are a bit small if you was to stay for a week or so. Great shower though for the space and beds were fairly comfy.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you enjoyed our clean rooms and central location on International Drive with proximity to countless restaurants, shops and the theme parks. We appreciate your feedback and hope to welcome you back with us again soon.

"Noisy, Run down"

1
23/10/2017

Dripping tub, very loud until 4 am due to location, rude maid service who barged in our room, extremely uncomfortable bed & pillows, imitation eggs for the included breakfast. I would not recommend this hotel to anyone.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. Please know, your description of our rooms is highly unusual and do not represent the high standards we aim to achieve. We have addressed your comments with the appropriate departments to ensure we inspect and fix the issues in the room you occupied. We hope you allow us another opportunity to exceed your expectations on your next trip to the Orlando area.

"good value"

4
23/10/2017

Good value hotel, with a very central location. Very helpful staff. The hotel is quite basic in terms of décor and appearance but it has a small pool, free Wi-Fi and breakfast. I think the price is reflective of what you are getting.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. It is wonderful to learn how much you all enjoyed our on-site amenities and accommodations. Our team strives to provide all of our guests with the best service to ensure your stay is a memorable one. We cannot wait to welcome you back again on your next trip to the Orlando area. Your home away from home awaits you!

"Orlando "

4
17/10/2017

Good hotel about 25minutes drive from Magic Kingdom. Pool area and gym at the hotel. +++ for very friendly breakfast staff named Gloria and Andrymar which gave our soon a balloon and a special made Mickey Mouse waffle.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying at Best western I-Drive. It brings us great pride to learn about the exceptional service our team members provided to you. We will be sure to let Gloria and Andrymar know about the memorable service they provided to you and your son. We looking forward to have you staying with us again.

"Perfect!!!"

5
15/10/2017

Perfect location on international drive, half way between Seaworld Parks and Universal Parks!! Not far from Disney! 5 minute walk from the Orlando Eye with a variety of food, Madame Tussauds and Sealife Aquarium! Swimming Pool! Complementary breakfast, great choice! Would stay here again, although the road can be noisy! Housekeeping Service was outstanding!

"Free breakfast was awesome!"

4
05/10/2017

The staff at this place is wonderful! The breakfast room was super clean and the food was was delicious. Gloria, Ryan, Andry & Eliana were so attentive. They helped our group of 30 people all week and were always cheerful. They even arranged a birthday banner and breakfast celebration for a birthday in our group. We were traveling on business but I would go back for a vacation and stay here again.

claudia O, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to write a review and happy belated birthday to your friend! Our team strives to provide all of our guests with the best service to ensure your stay is a memorable one. We greatly appreciate you recognizing their efforts. It is also fantastic to know that you will choose our location for your future vacation to Orlando. We look forward to welcoming you and your friends back with us again soon.

"Most fantastic. "

4
03/10/2017

Small hiccup on arrival. All sorted. Staff very friendly and helpful especially at 3 in the morning. Had a fantastic time. Will definetly go back again. Staff well helpful and always options to offer. Breakfast can be improved, but at the end of the day it's just a place to sleep at night.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. Sorry we did not get it quite right when you first arrive but it is wonderful to know that our team members were able to make it right. It is also fantastic to hear that you enjoyed all of our on-site facilities and our friendly team members. We cannot wait to welcome you back with us again soon

"Clean, excellent location"

4
29/09/2017

We stayed here from 9/18/2017-9/22/2017 and it was a great experience. The staff is amazing, including housekeeping, lobby, and breakfast staff. Rooms are clean, pool and outside courtyard area is well maintained, and the complimentary breakfast was awesome. There are so many nearby restaurants to choose from, and places to check out.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for choosing Best Western I-Drive for your recent trip to Orlando. We are delighted to read how pleased you were with our clean, modern rooms, pool area and central location on International Drive. It brings us great pride to hear about the exceptional service our team members provided to you during your time with us. We look forward to welcoming you back to your home away from home again soon.

"Highly recommend!"

5
24/09/2017

We stayed here during Hurricane Irma. As others have stated, the rooms are on the small side but the hotel is exceptional for the price. Although this hotel does not have bellhops nor room service, they give first class service. The hotel was very clean, the people were friendly, and the breakfast was delicious. I'm on a low-carb diet so most hotels with free breakfast just give pastries and other high sugar food that I cannot eat. This hotel has eggs, nice crispy bacon, ham, really good omelets, and other typical breakfast foods. I was very, very pleased. My mother & I had a room with 2 full-size beds. It did have a strange cabinet/closet. When I hung up my clothing, it drug on the floor. The room had one of the larger dorm type refrigerators without a freezer. This was perfect for our needs since we had an extended stay. There are no microwave ovens in the room but in the breakfast area is a microwave to use. There is a Country Kitchen restaurant next door. Although the service there was a bit slow, the food there was also good. The hotel is right off I-4 and in close driving distance to malls, theaters, and even Walmart. The room was quiet unless there were people/kids being noisy in the halls. This happened one night. We did not hear any traffic noise, and I am a light sleeper so this is important to me. I really wanted to do a review of this hotel since I was so pleased. If you are on a budget, this is a great place to stay.

, Public Relations Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. It brings us great pride to hear about the exceptional service our team provided throughout the fear of Irma. We are very grateful for our team and appreciate your kind words. We look forward to welcoming you back again soon.

"Awesome! Great Staff! Good for family and for anyone! "

5
20/09/2017

We stayed with our kids! I would like to appreciate the employees Gloria, Ryan and Andrymar for their always happy and so kind way with us! Breakfast is very good!! It's close to Outlets! Many options for meals around the hotel! Not inside the Theme Parks, but very easy to get there! We loved! Best Western is the Best! Laundry Guests! Clean room! Swimming Pool! Parking! Fast Internet!

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read how pleased you were with our hotel amenities and our friendly team members. It is our pleasure to serve you. It is also wonderful to hear that our central location on International Drive was ideal for your stay. We look forward to welcoming you back with us again soon.

"Good location"

4
12/09/2017

This hotel in in a good location on I Drive and easy to navigate to and from the airport. Within walking distance are many restaurants. Breakfast was reasonable, and plentiful with helpful staff. Reception staff also pleasant and helpful. During the day, we had the pool to ourselves which was very peaceful (and clean), presumably as most residents had days out to the parks - can't comment on what it was like in the evening. As other comments, it could probably use a few more parasols, but just as easy to relax in the pool when it gets too hot. Room was good, no complaints, and again quiet as we were on the reception car park side. You need a residents parking ticket for your car at the weekend which is available from reception

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Hurricane Relief"

5
12/09/2017

We left South FL looking for a safe place as Hurricane Irma approached, not thinking the storm would follow. This Best Western went ABOVE and BEYOND for guest. Extended breakfast times, continuous coffee and sandwiches every evening to assure that everyone was feed during days before, during and after the hurricane. Additionally, they went beyond with smiles, hugs and everything they could do to make you feel safe and secure. EVERY team member gave 500% which is a reflection of the excellent manager Frank that truly appreciates his staff and guest and this was consistant during our 4 day stay. I also have experienced this in past stays at this location and consistent quality customer care is something to be appreciated and recognized.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Won't stay here again"

3
11/09/2017

The good: It is close to lots of dining choices and other things to do in the area. The internet worked fine and the breakfast was good. There was a particularly friendly lady who hosted the breakfast-she does not speak English but she seemed very friendly and was full of smiles. Seriously, the breakfast was good. the Coffee was very nice too. The bad: Safety was definitely an issue. we were on the 3rd floor and anyone from the street really could have access to any of the rooms-easily. we slept both nights with the chair stacked behind the door for some extra security. There was constant movement outside the door and on the balcony and from the street as well but that cant be helped as the hotel is right on the busy road. The room was not clean and it smelled very damp. The bathroom was very sketchy and everything in it looked very very dirty. The carpet was not vacuumed at all. I had to make sure the kids wore socks all through and when i told housekeeping to help vacuum the room, it helped a bit. We found residual stains on the sheet-my husband had to go to Walmart to buy new sheets as we were not about to sleep on those unknown stains. Note, i also told the housekeeping lady to help change the sheets but we both the language barrier-she spoke only Spanish and I speak only English so she got the Vacuum part but maybe not the sheet changing part. The man at the reception seemed very uninterested, like he didn't want to be there - no welcome, no smiles, nothing. He gave us our key cards and we were left to figure out the rest. I wont be staying here again. The anxiety we had about security was not worth the savings at all.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
We are sorry your experience was not to your satisfaction. We will address the items described as we want to always provide 100% experience. We hope you will reconsider staying with us again soon

"Close to Sea World but a solid 2.5 stars"

2
10/09/2017

The positive: The hotel is less than a 10 minute drive to Sea World. It is close to old town and there seem to be lots of dining choices and other things to do in the area. The internet worked fine and the breakfast was average but it had a nice selection. The staff were nice as well. The negative: We really did not feel like our vehicle was safe which caused a bit of anxiety. There were lots of people just hanging out in the parking lot smoking and making noise in the middle of the night and it just did not feel right. Additionally, there was quite a bit of traffic noise and at 2am the garbage truck spent about 20 minutes emptying the dumpsters. Although the room was clean, the carpet was not and the kids feet were black just walking on it.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
We are sorry your experience was not to your satisfaction. We will address the items described as we want to always provide 100% experience. We hope you will reconsider staying with us again soon

"Outstanding Property & Service"

4
09/09/2017

This great property is very close to all of the theme parks and provides free shuttle service. Property has all the amenities, pool business center bar restaurant and great rooms. Room rate includes a full buffet breakfast and is pet friendly. The staff is friendly and helpful and the are reasonable. Enjoy.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great place and price combination"

4
06/09/2017

The hotel staff is really helpfull and friendly (Gloria, Ryan and Eliana were excellent). We had a good breakfast included and it made a huge difference in our stay. Besides its convenience, we gained a good time having it in the hotel. The rooms were always clean and it has everything we needed. The hotel is located near to Wallgreens and some fast food restaurants. We were also only a few minutes from the International Orlando Premium Outlet and from the Highway to get us to the Theme Parks.

"Disney bound"

5
03/09/2017

On our way to disney world resort, we stopped at Best Western for the night so we could be closer to the parks in the morning. The overnight stay was wonderful. The staff was warm and welcoming and out room was fabulous. Thanks....we will be seeing you again

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are overjoyed to learn that our clean, spacious rooms and hotel was perfect for your last minute trip. We cannot wait to welcome you back again soon!

"A quality experience"

5
30/08/2017

We were very pleased with our stay at Best Western. It was extremely clean and the rooms recently upgraded and redecorated. The beds were very comfortable and the staff was outstanding in their friendliness and willingness to help. We would definitely stay there, again.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for selecting Best Western I-Drive for your recent Orlando vacation. We are delighted to read how pleased you were with our clean rooms and friendly team members. We appreciate your recommendation.

"a good place to stay"

4
25/08/2017

The bedroom was always clean and with pleasant temperature. The air conditioning makes a bit of noise but nothing too much. We had no problems during our stay. The breakfast was excellent: good food always available and the waitresses make yourself comfortable, we always left satisfied.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read how much you enjoyed our clean rooms and excellent service from our team members. Our team strives to provide our guests with the best service to ensure your stay is a memorable one. We look forward to welcoming you back again soon.

"Very good experience."

5
23/08/2017

MY daughter and I spend 11 nights at the best western.Our overall experience was excellent. Checking in was very pleasant. Our room was facing I drive and was noisy the first night but after that we didn't even notice it. We really appreciated coming back to a nice clean room every night. We never had to ask for anything, always had a good supply of fresh towels and clean bedding. The pool was fantastic, to swim in and just relax around it. The I ride trolley stops in front of the hotel and is very easy to get around International Drive. The shuttle service to the parks was great. Overall I would definitely recomened the Best Western to my friends and I would go back again.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Roaches in the room"

2
20/08/2017

After the second night we found roaches in the room, we couldn't believe it. We through all the snacks in the garbage. The people of the front desk and breakfast room are very friendly and hard worker. But this hotel needs a update.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Hec2roa Thank you for your feedback. I am sorry your experience was affected negatively by this. I researched your info on your stay and we had the room already cleared. We use a preventiative program to avoid this but should this happen we take our time to resolve the issue so it never comes back. We hope you will consider staying with us again soon

"Excellent hotel, amazing staff and awesome location"

5
19/08/2017

We have stayed at this BW location before, however, this time we walked into a newly remodeled lobby and business center. It looks amazing! Due to a very late flight, we were greeted by Sunny at the front desk who was so warm and inviting. She reviewed everything with us and got us off to a great start. This hotel has amazing staff who should be mentioned: Mounya (there most days on morning shift) was always helpful with any questions and she checked us out. So nice and friendly. Jose was there most days on the evening shift. He was so accommodating during a family injury (all was ok and did not happen at the hotel). There is a brand new dining hall which offers a complementary hot breakfast. You can eat inside or poolside. The food was delicious, freshly prepared and hot. So many great choices- eggs, turkey sausage, bacon, waffles, yogurt, cereals, fresh fruits, deli cheese and turkey breast, breads, English muffins, muffins, pastries etc. The staff preparing breakfast were amazing! Thank you to Miss Gloria, Eliana, Ryan, Fernanda and Andrymary. The dining hall was super clean and organized. Miss Gloria always greeted us each morning poolside to check on us and say hello. We thank you. Housekeeping consistently did a super job. Beds were very comfortable. Came with refrig, microwave, in house safe and hair dryer, all of which we used. Sheets/towels were changed daily and our room and bathroom were always clean. They even left a light on for us for when we came in late from the parks. We appreciated that. We were 4th floor, poolside. It was pretty quiet. I understand there is night club next door called Mangos. I did not hear anything from them the entire weekend. We utilized the shuttle service daily. They pickup for the Disney parks at the lobby twice in the morning (7:15 am and 11:50 am) and drop you off at Epcot Center. Pick up times from Epcot are (6:00 pm, 9:10 pm and 10:35 pm). Universal Studios lobby pick up was (9:00 am and 11:50 am) and drop off times at (4:00 pm and 6:50 pm). Sea World pick up was 12:35 pm and drop off at 6:20 pm. You can also take the I-Trolley to Sea World. The shuttle worked great but it's very crowded. A few times I had to stand. Overall, this was another great stay. It's located on International Drive which has a ton of restaurants, shops, and attractions. We walked or you could use the I-Trolley. Universal Studios is just up the street. Thank you again to the staff of Best Western International Drive for once again making this another enjoyable stay.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Family vacation"

4
19/08/2017

The location and service of this hotel is very good. Easy walk to many touristic points in the International drive and many restaurants nearby. Room, breakfast, cleaning and swimming pool are great. It is also easy to drive from there to Disney and Universal parks. Hotel sells tickets and offer free shuttle to the parks.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"room and breakfast was nice"

4
14/08/2017

Laundry facilities were not up to par. Room was nice and clean. Breakfast was good. Bed were a little hard but not bad. 4 big pillows on king bed. Plenty of room. Microwave and fridge worked. Cold air

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read that our enjoy your nice and clean room. It is also wonderful to hear that you enjoyed our breakfast area. We are currently addressing the challenges that you brought to our attention. We look forward to welcoming you back again soon!

"Great experience with friendly staff and good amenities"

5
12/08/2017

My partner and I stayed for 4 nights to go to Disney and Universal. Let me start by saying I never write reviews, but the staff here were so helpful and wonderful that I had to praise them. We had a strange arrival and departure schedule, and the staff were more than helpful and lenient in accommodating our schedule. If you stay here (or any other budget hotel), you have to acknowledge that you are not paying for a stay at the Waldorf; it may be a bit plain, and there is slightly more noise, but it was certainly clean, comfortable, and had very friendly people working there. Everyone greeted us with a smile when we crossed paths, and asked if we needed anything. The shuttle was wonderful and runs multiple times throughout the day (many of the other area hotels only ran once in the morning and once at night, limiting your options), and the hot breakfast was very appreciated and extensive enough for being free (always scrambled eggs, 2 hot meat options, waffles, cereal, lunch meat and bread and pastry products). The shuttle did take some time because it stops at other hotels before getting to the destination (on the way there and back), but it's FREE and very convenient. Overall a great stay, and I would definitely stay again.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for taking the time to share your experience. We are pleased to read how our staff was helpful and that they were able to accommodate you. Our housekeeping team works diligently to maintain high levels of cleanliness throughout the hotel. We appreciate you recognizing their efforts. We appreciate your recommendation and look forward to welcoming you back again soon.

"Great stay!"

5
11/08/2017

Stayed to visit Disney World for four days. Chose hotel specifically because it was a Best Western, they have a decent breakfast that suited our needs and provided a shuttle to the parks. Staff was present and approachable.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are happy to read that you enjoy your stay with us. We are proud to say that we have a complete hot breakfast, friendly team members and central location on International Drive. We appreciate your recommendation and look forward to welcoming you back again soon.

"Excellent! Key: value for money"

5
11/08/2017

I was here just for some days, but I would stay more and more. The Best western employees are very gentle and available to help and satisfy every customers' needs. The breakfast is various and thanks to waiters like Eliana the experence was wonderful.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are delighted to read how pleased you were with our breakfast and friendly team members. We appreciate your recommendation and look forward to welcoming you back again soon.

"Excellent experience"

5
10/08/2017

We had a great time here, the hotel is great and close to all the major theme parks and outlet malls.The breakfast has a great selection and the Pool area is great for the kids. overall great experience and value.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are thrilled to read that our central location on International Drive with proximity to countless restaurants and attractions was ideal for your stay. It is also wonderful to hear that you enjoyed our pool area, breakfast area. We look forward to welcoming you back again soon!

"Great experience for the money."

5
09/08/2017

My kids and I wanted to spend some days in Orlando and I found a Grouping for this hotel. The hotel in general was very clean and the people at the front desk was welcoming and polite. The room was clean and neat. Beds were made and towels replaced everyday. Breakfast was the best. We had scrambled eggs, bacon or sausages, and toast everyday, as well as the traditional variety of cereals, fruits, waffles, and types of breads. Overall my stay at this Best Western was great. Needless to say the location was THE BEST. We were super close to Universal Studios theme parks and Sea World. The hotel offered shuttles to every theme park in the area. I would like to give big thanks to Ms. Gloria, Ryan, Andrymary, and Eliana for their attention and assistance during breakfast and to Ms. Carmen to keep our room clean and neat and ready to crash in after hours of standing in loooong lines and under the sun.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Stay away!"

2
07/08/2017

While the staff was friendly enough, the bed is hard, the room lighting is low, the cable and internet were sporadic, people setting off the fire alarms in the middle of the night, people coming in at 4am and shouting across the hotel to talk to each other. very poor clientele. the hotel is worth maybe half of what they are charging. I will NOT stay here again or recommend it to anyone.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Jonr I am sorry your experience did not go well. As I emailed you in private I certainly apologize about the cable and internet which was a provider major issue now resolved. We hope you will reconsider staying with us again soon

"Great Staff and Value for Price"

5
04/08/2017

We came here to be close to the parks and restaurants. For the price you get a good room that seemed very clean. What made the trip for us was the helpful staff. Especially during breakfast, Gloria saw me alone trying my best to get breakfast for the family while watching my 2 year old. She was super helpful in getting what I needed without feeling overwhelmed. The staff played with my son and could speak Spanish to him and other guests. This was awesome since I'm a dad trying to get breakfast for a picky mom and daughter.

, Front Office Manager at Best Western International Drive - Orlando, responded to this review
Thank you for staying with us. We are glad you and your family enjoyed our clean resort. Our housekeeping team works diligently to maintain high levels of cleanliness throughout the property. We appreciate you recognizing their efforts. Our team strives to provide our guests with the best service to ensure your stay is a memorable one, we will sure. We appreciate you recognizing their efforts. We look forward to welcoming you back again soon.

"Not great-but not here by choice."

2
27/07/2017

We were moved here after the Comfort Inn has some water issues. It took a long time before we were seen at the desk (the family in front of us seemed to have some complicated requests). Directions to our room were a bit confusing, but found it okay. Room seemed fair and clean, but they had clearly not changed the sheets because I found a pair of old socks at the end of my bed, in between the covers. The following morning, after finding the safe already locked, we contacted maintenance. They came very quickly, but left after a couple of minutes to get the safe key (why did they turn up without it?...) . When they returned, the process of opening the safe, after dragging the armchair over to help them reach, seemed to be entering all the combinations possible. After half and hour, he left without saying anything, leaving the armchair right in the way of the room, and the safe still locked. In addition to this, the plug in the bathroom doesn't work- it has to be held up to drain. This means showering involves standing in your own filth as the water rises to your knees. All in all, the room was okay, but these few things were frustrating and really decreased the quality of the stay.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
I am sorry your experience was affected by this and we will for sure address this and make appropriate corrections. Please email me at [email protected] to further discuss

"too expensive"

3
26/07/2017

This would have been excellent if the cost was $60.00 and under per night.But at a little over $100,00 inclusive of taxes, the rooms should have been much nicer and the safe should have been replaced (it was removed).

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
I am sorry your experience was affected by this and we will for sure address this and make appropriate corrections. Please email me at [email protected] to further discuss

"Nice Hotel and amazing Service"

5
25/07/2017

I flew from San Jose Costa Rica on July 23 to Charlotte and then on July 24 i booked a Suite room with Neida at this hotel, She sent me the shuttle to pick me up and bring me to Best Western Hotel just 15minute away from the MCO airport in Orlando. i would like to say that since i checked in Neida has been so helpful and her customer services is outstanding. She has been taking care of me since i got here, also i walked donw to reception on july 25 at 11.35 pm and i met Miguel, let me tell you that he is amazing too, Neida and Miguel are the best. This was my first trip to Orlando i would booked the same hotel if i come back, i recommend this hotel to everybody if you are visiting Orlando, close to the main Malls, you can even take the bus (42) from Best Western to the Malls. congratulations to Neida and Miguel coz they are amazing, you are more than welcome in Costa Rica. regards. Melvin Contreras. Costa Rica, Liberia.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Orlando Vacation"

5
24/07/2017

This Best Western Hotel in Orlando was great. We have stayed here before and the people were very accommodating. We would stay here again when we are in the Orlando area. The room was clean and the breakfast was also very good with alot of variety to it.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Courteous staff"

4
24/07/2017

Gloria in the breakfast room was really nice and courteous. The rest of the personnel was also very nice. They were greeting everyone. They were also doing an extra effort to provide people with friendly service.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent quality and service."

5
10/07/2017

The hotel has an excellent quality and service, it's located in the heart of Orlando with great amenities and a great price. It's great to stay with the family, it's centrally located from all parks. You can walk to restaurants and many other attractions.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Trolley hotel"

5
07/07/2017

We were in orlndo on oir trip for two nights and wanred to watch the town, btw which town, here is only fun. There id a trolley ststion 1 minite away to watch the town for few dollars. Also was an free shuttle out of the hotel to all attractions. Breakfast unbelievabel delicious

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"November 2016 break"

4
07/07/2017

This hotel offers good value for money in a central location on International Drive. The staff were helpful and friendly and the room and en-suite were clean and large. My husband and I had previously stayed at this hotel in 2011 and we noticed a few changes in the interim - a nightclub has opened next to the hotel. However, we were at the back of the hotel so didn't really hear any noise. The hotel provided a free breakfast (toast, muffins, cereal etc). The hotel also offers a free shuttle service to the parks, leaving in the morning and returning in the evening. A taxi from Epcot to the hotel costs around $20. The room is also equipped with a coffee maker and fridge. If you are looking to buy a few toiletries or groceries, there is a Walgreens a short walk from the hotel opposite McDonalds, however, it is quite expensive. There is a Walmart and a Dollar Tree (America's equivalent to a Pound Land) on Turkey Lake Road which we walked to and are cheaper.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Friendliest Hotel"

5
30/06/2017

Really lovely hotel in the middle of International Drive. Perfect if you're doing the parks or just shopping and relaxing. A bit noisy at times but it's right in the middle if I-Drive so can't expect anything else. The staff are the friendliest it has ever been my pleasure to deal with from our room maid Ligia who made it feel like home, Eliana in the breakfast room, who couldn't have been nicer if she'd been my mum (too young!), Edgar and Jaylee on reception and Mounya who checked us out. Everybody went out of their way to help us, Jaylee especially, who came to look for me round the pool when some long awaited post arrived that I was desperate to receive. A couple of problems but nothing major. Could have done with a bit of a shady area around the pool. It's a little bit stark! We made do with the parasols. Also, it was a little noisy in the evening and at night. The music was not turned off until quite late and when you're suffering from jet lag can be a drag. Our room was situated right next to the outside sitting area so it was probably quieter elsewhere. Like I say, nothing major. We dealt with it. I would return if only because every single member of staff was so nice and friendly, kind, and helpful and the beds were really comfy too!! I would definitely return.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit

"Nice Room and Service"

4
28/06/2017

The room and everything was good and clean, spacious, and bed was comfortable. Upon arrival, the lady at the counter, forgot her name, was very nice and helpful when we were checking in. Thanks to whomever she was; I can't remember her ,name she was tall though, Moving along though, this place was very enjoyable. Breakfast was very good. Better than expected. Thanks for being an enjoyable place to stay.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Scootmg Thank you for your feedback. I am glad all went well. I am almost positive this was Jaylee as she is pretty tall and only female working during the afternoon shift. I will share this with her and we look forward to your next visit with us.

"Great location"

4
28/06/2017

This is a great base for your Orlando holiday. The staff are lovely. Special mentions for Lialia the chambermaid, Edgar on reception and Eliana who served breakfast. They went above and beyond to make sure our stay was amazing. The hotel itself is a little dated, but it's adequate for using as a base as its central to theme parks and shopping. It's directly opposite the Orlando Eye, I will definitely be experiencing this on my next trip there. There are plenty of places within walking distance to eat out with the family. The pool is a little on the small side but we had it to ourselves most mornings as the majority of guests were rushing off to the theme parks - it was great. Would highly recommend this hotel as a base for your Orlando stay.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hi Bernie L Thank you for your feedback. I am really happy you enjoyed your stay and I will for sure share this with Edgar, Eliana and Lialia. They all stride along with entire staff to ensure ALL our guests have a good time. We hope to see you again soon

"Enjoyable Stay!"

4
27/06/2017

Stayed in BW during my daughter's AAU volleyball championship tournament and will stay there again if returning to the area. The staff was very helpful and friendly. They responded to my complaint about broken refrigerator immediately by bringing the new unit into the room. The location is perfect. Close to the restaurants, stores and all Orlando attractions. Rooms and bathrooms are clean with upgraded décor.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello 330Iwonak Thank you for your feedback. I am glad all went well and that our hotel and staff made your AAU experience and week better. We hope to see you again next year. Like us on facebook for special promotiions

"Excellent"

5
26/06/2017

It was a perfect place to stay. My husband and I loved the location. Whenever we go back we will stay here again. It was close to many restaurants ,many attractions and shopping. The staff was very friendly and very helpful.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent service"

5
14/06/2017

The rooms were clean, beds were comfortable, breakfast was great and the attractions surrounding the area was within walking distance. The hotel staff was great and very informative. The pricing is very accommodating, especially if your staying on a budget to do all the things around there, like Disney World, Ripleys and the outlet malls

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Within walking distance from a Longhorn Steakhouse!"

4
10/06/2017

This hotel is sited amongst many other hotels in the area. Yet the prices seem higher for all of them, which is odd. I booked this one as it was lower at just $71 but then when you add a $8.95 RESORT FEE that is also taxed along with the £71 it jumps to $90.00. When will US places show the price you will pay upfront! Having checked in I was surprised to find all the rooms have the door to an open balcony so the curtains have to be closed to stop all who walk by seeing in. BUT the GOOD thing was that it was a short walk to a Longhorn Steakhouse. That made it worth shutting the curtains! I'd stay here again but only so I can walk across the street for a decent steak. Shame the crossing takes an age to change for pedestrians. They have a pool but it was being used by either VERY old folks or noisy children. If you just want some sleep ask for a room that does not face the pool.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Nice hotel, food area and tons to do"

3
30/05/2017

Watch out for them charging your card early for incidentals other than that great place to stay. Friendly staff, clean rooms, decent breakfast. T9ns 9f restaurants within walking distance and plenty of other fun stuff to do. Close to Universal Studios and Disney is a short ride.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great hotel and service"

5
29/05/2017

Great hotel just what you need to save money, and enjoy all the parks. free breakfast, staff are fantastic bedroom clean and functional, could not ask for more. Shuttle service was great Carlos was very helpful. recommend this hotel

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent option..."

5
29/05/2017

Its a good option to stay at Orlando its nearest from the main activities and its well located...you'll have all that you need just a few steps from you...dinning ,shopping and night life...best western its a good option!

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great price and location"

5
28/05/2017

This hotel was across the street from Ripley's Believe It or Not! & to shops/restaurants. Excellent value; great breakfast and free wifi. Staff is very friendly and helpful; there is a lady in the lobby for tickets to parks(disney/universal). Lots of good restaurants along the international drive.

"Good Value for the price!"

4
26/05/2017

An older motel in a busy part of Orlando. Not too many restaurants within walking distance. Commodes were too low to the floor floor in the bathrooms. Breakfast was good but crowded due to room size. Rooms were confusing to locate because of lack of signs.

"Centrally located Hotel"

4
23/05/2017

I love that this hotel is close to lots of restaurants and shopping stores. Breakfast is outstanding! Staffs are super helpful and the rooms have pretty good size. Will definitely stay here again and would recommend to my friends and family :)

"Close to resorts and on International drive"

3
20/05/2017

Room was small; I got a room that was facing the road; There is place called mango club next to it; It can be noisy at night if you are a subtle sleeper- woken be noise- this is not your place; They run shuttles to disney but they are late- You need to be there early to meet the rush and utilize the fastpass ; Decent free breakfast; Very close to all eating joins; Overall okay for the price;

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Exadata Thank you for your feedback. I am sorry you had some issues during your stay and I will look into all of them and make improvements accordingly. We hope to see you again soon on your next Orlando Trip

"1 Night Stay - UK Tourist"

5
18/05/2017

We stayed here for one night after travelling back from Miami after staying there for a week. Check in was quick, professional and friendly. The room was clean, comfy, cool and spacious. Considering our hotel in Miami this was a breath of fresh air. For future stays I would most definitely consider these hotels as options for lengthier stays. Thank you BW. :)

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Family vacation "

2
17/05/2017

This was not really a nice hotel but the staff was very nice and accommodating. You get what you pay for. The door didn't work half of the time in the first room we had. We were nervous that we would get locked out so we asked for a new room. They accommodated us happily. The new room was ok but there were scratches on things. Not very pretty but fine. The bathroom door stuck, I think because of the humidity. The location is great! Close to lots of things to do and close to Universal. I read the reviews before we booked it. Based on the reviews I thought it would have been nicer. I have nothing bad to say but if I knew what it was really like ahead of time we would have gone somewhere else.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Hello Melissabeth75 Thank you for your feedback. I am sorry your experience was not to your full satisfaction and I wish we could have done it better during your stay. I am glad the staff was able to accommodate you in a new room. We hope you will reconsider staying with us again soon .

"Excellent service and location on International Drive, a 5-min walk from Believe it or Not, Mad Tussauds and Orlando Eye"

4
14/05/2017

Very nice budget hotel on Intl Dr., close to Walgreens, good restaurants, bars and nighlife. Excellent complimentary breakfast with hot itens, yogurt, juice, fruit, bread, cereal, cookies, coffee and milk. Free transfer to all theme parks available, which is great if you do not have a car and intend to have fun on parks instead of shopping. Adriano and Carla, from breakfast, were just adorable. They were so kind and helpful that made us feel at home during our 13-day stay. It was really sad when we had to say good-bye to them. We can say the same about Blanca, the housekeeping lady who was responsible for cleaning our room... such a sweet person and excellent employee. Carlos, from complimentary transfer, was also very nice to us. People like these three can sure make a difference when it comes to making anybody's stay more enjoyable and comfortable. Thank you for everything, guys! I will probably stay at Best Western again on my next trip to Orlando!

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Worst Best Western that we have experienced"

1
12/05/2017

Our first impression of the hotel was great. The interior in the main reception area looks like it just recently got a remodel. It was well lit, very clean and the ladies at the desk when we checked in were super friendly. However, when we got to our room(room 217), we were immediately unimpressed. The location of this room is less than desirable as it is directly across from the elevator. The elevator is loud and every time a guest would use it, there would be a "Ding" which we could hear clearly in our room. There are lights right across from the elevator for guests to see where they are going, but it makes it really inconvenient for this room to have a constant source of light shine into the room when trying to sleep. We had to put pillows against the AC and chair to push the fabric into the window sill as well as prop the curtains behind the lamp shade to get it semi dark in the room. The seal around the door does nothing except let light in at night. There are no lights on the ceilings in the room, so the only source of light is from the night stand lights and the stand alone light, which doesn't do a good job of lighting the room at all. We would have kept the curtains open to get natural light in our room, had the window not opened directly to the elevator. We had to keep the curtains shut for the 4 days that we were there. The bathroom was tiny and the fan didn't do anything except make noise. The ventilation in the hotel isn't very good, we woke up at 2am one night and our entire room smelt like weed. We opened the door to the hallway and there wasn't anything outside which meant someone was smoking inside their room. Super annoying. We didn't spend more time then we had to in this hotel room. We left early and came back late so we didn't have to deal with it. Best Western might be my first choice of a hotel, but this location will never get my business again, nor will I recommend this hotel to others.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
I am sorry about your experience and we will for sure look into the items described and see what we can do to correct. We hope you will reconsider staying with us again soon

"Orlando for 2 nights"

4
11/05/2017

Stopped in Orlando to visit my best friend. I had best western reward points and selected this BW to stay. It is a great little motel. What I describe as 50 Florida motel. Recently renovated it is lovely. Staff was great. My only complaint is the rooms are small. Barely room for the two double beds. That being said since there was only 2 of us it worked out great. I would stay here again!

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Wonderful staff..."

5
05/05/2017

We have stayed at this resort several times on and off while we were in town taking care of family business. We have to say that the staff was absolutely fantastic, the front desk staff especially. Mounya is there most mornings and was very accommodating even when our personal situation was getting out of hand; thank you, Mounya. Dakoy is there usually during the late night and was just as helpful. I wanted to make sure I named them specifically because they really did go above and beyond. Jose and Edger are also great to deal with. There is one I am forgetting (I can't remember her name) but all of them have been great. I'll have to do another review for the house keeping and breakfast staff, they were great too...

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great experience staying in Best Western"

4
04/05/2017

The hotel is in excellent location very opposite to the CocoCola Orlando Eye where you can have excellent views of city around. The hotel location proximity has lot of restaurants including McD's, Burger King, Indian restaurants and a super market also. You just need to do a 5 mins walk along the INternational drive road and you have the restaurants at your choice. The hotel provides shuttle services to Disney parks, Sea World and Universal Studios and has flexible timings. Disney park shuttle timings Drop: 7:30am, Pickup: 10:45pm Universal Studios shuttle timings Drop: 8:45am, Pickup: 9:00pm Sea World Drop: 9"30am, Pickup: 6:00pm My only improvement feedback is for Sea World pickup time. The park closes at 7:00pm, so ideally i would have expected the shuttle to be after 7:00pm. Carlos, the shuttle driver was very cordial and always smiling and wishing. The frontdesk people were informative and provided with all assistance i asked for including airport taxi and taxi to nearby destinations. Jose, was cordial to extend my checkout time by 1hr since my daughter was suffering from stomach issues. He also extended help by offering the taxi. Overall, great hotel to stay and quality for your money.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great Location but breakfast sucks"

3
02/05/2017

Great location right off Sandlake road on International drive. Many attractions and restaurants within walking distance. Rooms are average. Lighting in rooms is basic and the bathroom vent fan is so very loud. Lighting over the bath vanity is so poor that you can't shave with ease. Breakfast is a sloppy affair in a very crowded extremely casually atmosphere.

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit. We hope to see you soon

"Peaceful"

5
01/05/2017

Easy to locate, in the heart of everything. Would recommend to anyone. A1 service. One of the best Best Western's I have ever been too. It was a great adventure and a rememerable one. Please let your staff know a job well done....

Frank P, General Manager at Best Western International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit. We hope to see you soon

"convenient and clean"

4
27/04/2017

2 mi from the Convention Center and within walking distance to a ton of restaurants and tourist gift shops in a safe family area. Reasonably priced and freshly remodeled, everything works, but of course it's no resort living but a good motel with rather small rooms. Breakfast is fine, but breakfast room is crowded and you may have to bring your plate to your room. Would recommend this place for the price, good for a few nights if you have business traveling solo as rooms are rather small for a family trip.

"Good stay"

4
25/04/2017

We stayed one night on 3/31/17. Nice hotel, good location, very nice staff, but few amenities. No vending machines at hotel. If you want a soft drink you have to go to the lobby and buy them from the front desk staff. This may not be a problem at an out of the way hotel, but not one in a busy tourist area.

"Excellent"

5
22/04/2017

Husband and I stay here for two weeks, staff very helpful nothing was too much trouble for them and myself being in a wheelchair they helped so much and very friendly, the breakfast staff were more than helpful they brought my breakfast to the table which was a help for my husband, and the room was always cleaned and the lights were turned on at night for us so we didn't go into a dark room. Looking to go back there. due to their helpfulness.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit. We hope to see you soon

"A little underwhelmed"

3
21/04/2017

It was fine just not great- more of a motel- rather than a hotel...got a good deal on the hotel from Groupon. But the pictures kind of made the hotel look a lot more glamorous than it was. Also one of the main reasons I went was for breakfast buffet with waffles - no waffles! Also they talked about a shuttle to Disney parks well it only runs two times a day and they're quite a distance away and really only runs to one location then you catch other transportation from there to specific parks so ended up driving and parking :( electrical outlets in rooms some not working...hairdryer wouldn't stay in holder...water in shower never really hot and not great water pressure...on good side bed was amazingly comfortable and a/c was great and good tv and Internet and free parking

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hi Susan D Thank you for your feedback. I am sorry some part of your stay were not satisfactory. Yes I will look into changing the photo for breakfast as we do offer panckakes daily and waffle upon request. I will also make sure the items described are corrected. Please contact me at [email protected] to further discuss to see what we can do to make up part of stay you were not satisfied with

"Vacaition"

5
15/04/2017

I definitely enjoyed my stadia in Best Western hotel, also can recommend to my friends, family and definitely I came back for my next vacation to Orlando . I was very happy with all your services. Professional staff.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit. We hope to see you soon

"Perfect for a 3 star"

2
11/04/2017

I had many issue during my stay, my rooms was ok but that old smelled killed me, my son got sick (he have really bad asthma and allergy ) maybe due to the carpet smells. Manager don't care enough It was my daughters bday they couldn't surprise her with balloons in our rooms (they knew it was her big day) sent them a meal but no one responded

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hello Dora1012 Thank you for the feedback. I am sorry to read you had some issues during stay and t my surprise with the bday comment. We always prepare room when we are made aware of this and if we did miss I am truly sorry for this. Please email me at [email protected] to further discuss the manager comment as well as being one of them I want to make sure what occurred. Look forward hearing back

"Stayed for universal"

4
07/04/2017

Great hotel and we were happy with the location. Free breakfast was great (eggs sausage). Hotel offered shuttle but we walked to universal. Not a bad walk but when you are leaving the park and have been walking all day...then the walk back was not so fun. I'd say 15-20min walk and it really wasn't bad. Room was spacious and clean. Stayed for the price $80 a night. We were happy and would stay again. Staff was friendly and helpful. The lady at front desk let me park in the parking lot after checking out which I thought was nice of her. As we had another day at universal.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hello B W Thank you for your feedback. I am glad you enjoyed your stay and wow you must be in good shape to walk all the way to universal.We hope to see you again soon

"Great rates, clean rooms, free internet, good breakfast"

5
05/04/2017

Great rates, clean rooms, free internet, good breakfast!!! the location is incredible. Walking distance to almost anything you need. I could live out of this hotel. The front desk is amazing and quick to help you with anything you need. They also offer complimentary toiletries, incase you forgot to bring your shampoo or toothbrush.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Family reunion"

5
03/04/2017

Excellent location and customer services . Near restaurants and entertainment. Love it My parents first time and they enjoy it very much . They love the location and the people . The accessibility of food

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hi Sharon Thank you for the feedback. I am glad you had a good time and enjoyed the hotel. We hope to see you again soon next year

"Very Good, very surprised..."

5
03/04/2017

WE had a great experience here, overall. The staff was great and very friendly... very helpful. We ended up here after our reservations got messed up elsewhere and it was a great relief. Jose, Edgar, and Kat at the front desk were the best.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hello thank your feedback. I am happy to see our staff was able to accommodate you with friendly service. I will share this with them. we look forward to your next Orlando Visit

"Good place, good location."

4
27/11/2016

The room was good. All work fine, except the toilet that had a small leak, the filling valve was coming on often, it really didn't bother me but I know there are people extremely picky that the sound would drive them nuts. I would remove the carpets and put regular floor. The carpet smell a little bit bad.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear VHGP Thank you for your feedback. I am glad you enjoyed your stay. We will correct the issues as soon as possible. hope to see you again soon

"Comfortable and clean and amazing staff"

5
22/11/2016

I stayed here for 15 days in October and can't fault it. I had a massive room for myself and two children. It was cleaned daily. Breakfast was fantastic had so many choices so had something different everyday. One lady in the breakfast room was absolutely lovely her name was Aline. Every morning she had a smile and so welcoming. Also Mounya on reception was lovely. Fantastic shuttle to all parks, it can get busy so we always arrived early to make sure we got on the mini van. The location is fantastic for I drive with stops for the I trolley mins away. Plenty of good places to eat.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Karengrant05 thank you for your feedback. I am glad you found our breakfast attendant satisfactory and we will share these comments. We hope to see you again soon.

"Comments"

4
20/11/2016

The hotel met my expectations regarding the location. Shops, supermarket, restaurants and public transportation nearby. Reasonable WiFi, good room service, cleanliness, service and breakfast. Recommended hotel for family and business.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear EdF thank you for your feedback. I am happy you found our location,WI FI ,staff and clean hotel. That is what our company strides for . We hope to see you again soon

"Bad Odor"

2
17/11/2016

Rooms that face the pool smelt like smoke since the outside patio area is right there, and there is nothing that can be done about. It carries into the rooms and makes for a less enjoyable experience . The wifi is horrible as it often loses connection to your devices and requires a sign-in. This is bad for business people that connect to VPN networks to finish up work in the morning or evening

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Michael Thank you for your feedback. I am sorry your experience was not positive. I agree with the comment of the smoking and I will do my best to get courtyard smoke free. For the Wi fi we did an upgrade recently and had some issues that are now resolved. I can assure the Wi Fi is working great. If you plan to return to Orlando please email me at [email protected] to further discuss your experience and see what we can do make up part of your stay you were not satisfied with

"Just ok"

3
15/11/2016

The hotel is ok... the location is very good, nice neighbourhood!!!. I expected a huge breakfast, but not... In general I liked it, but it has a terrible smell in the rooms... humidity without ventilation. For this reason I will not choose it again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Great value, great location"

4
10/11/2016

Stayed for two weeks, excellent location 10 minute drive to Universal and 20 minutes to Disney, shuttle service was very handy to and from the parks. Some of attractions a few minutes walk were orlando eye, Sealife, Ripley's, madame tussauds. Rooms very clean, staff were helpful, complimentary breakfast was satisfactory but went to ihop for a change every few days, pool was a nice size kids mainly had it to themselves most of time after a day in the parks. I would recommend this hotel for people with a budget and would definitely stay there again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Great Hotel"

5
07/11/2016

This hotel was great and price was even better. Clean, neat, great internet, friendly, well lit in all areas around the hotel, and quiet. Located in an area with restaurants to walk to. Easy access to all the venues on International Dr. along with adequate parking.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Cheryl Thank you for your feedback. I am glad you enjoyed your stay and that you had a good internet experience. We hope to see you again soon

"Meh"

2
06/11/2016

Decent hotel, decent breakfast, decent location, horrible shuttles. The trip to universal studios was fine, but we had to wait an hour and made two phones calls to the hotel until we finally got picked up to come back. Okay option-just make sure you download Uber in case.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Megan Thank you for your feedback. I am sorry your experience with the shuttle was not satisfactory. Please contact me at [email protected] to further discuss your experience and see what we can do to make up part of your stay you were not satisfied with

"Noisy!"

2
06/11/2016

Pros: Staff is very friendly and professional, breakfast has a good variety (love that they have Mickey waffle irons!) and is tasty (though the coffee is just so-so in my opinion), easy access to nearby attractions and restaurants, great price for the area, food and drink available for purchase in the lobby, and a Walgreens is just a 5-8 minute walk away if you need anything they don't already have at the front desk. Cons: NOISY! I could hear people in the neighboring rooms talking, people walking in the hallways, traffic from the interstate, and noise from the restaurant and club next door all night long. I'm not usually a light sleeper, but on my last night there, I was awakened 7+ times: twice from people talking/walking around loudly, once from someone shoving a menu through the crack in the doorframe (who does that at 1am?), once from emergency vehicle sirens going down the interstate, once from the garbage truck emptying the dumpsters, once from people in the neighboring parking lot yelling at each other, and once from what I'm pretty sure were gunshots nearby (too far away from any of the theme parks to be fireworks). The beds were too hard for my liking, and the pillows too soft/flat. The toilet was leaking, so I could hear the water running in the bowl all night the last night (I just turned the water off at the wall that night so I could sleep). The in-room safe wouldn't work correctly, so it's good that I didn't have anything particularly valuable that I was leaving in the room. The vent cover in the bathroom was falling off - from what I could tell, it wasn't secured to the wall with anything, so I'm not sure how it was even staying in place to begin with. Even with the curtains closed, there was so much light coming into the room through the window from the parking lot lights, that I had to sleep with a pillow over my head. The hotel does have free shuttles to Disney and Universal, but has very limited pickup/dropoff times, so you're probably better off just driving to the parks or arranging your own transportation with a private service. For this location, the Best Western website advertises "new, spaciously-appointed guest rooms", but the best that I could tell is that they just put on a fresh coat of paint and maybe upgraded the TVs or furniture. It still generally looks and smells like an older hotel. Their website also advertises "wireless high-speed internet access", but I found it to be very spotty and I couldn't get my devices to connect most of the time. When they did connect, the service was very slow. I won't stay here again

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear MB122918 Thank you for your feedback. I am sorry about the noise issues and we will do our best to prevent this for future customers. We hope to see you again soon

"Nice but noisy "

3
06/11/2016

Clean comfortable, very pleasant staff who are friendly and helpful especially mounya who is on reception and was very helpful checking us in. Breakfast delicious and plenty of choice which we enjoyed daily. Rooms cleaned to a high standard daily. Only downside to this hotel is the noise coming from the busy main road - international drive and the night club mango dinner show next door. Really loud music!!!! Aaaah! Great places to eat next door - restaurant called una and across the road at red Robbin... Lovely food and great service. Would recommend if your ok with a noisy place to stay. There is a bus stop right outside for the i trolley which is handy! Free shuttle to Disney and universal from the hotel was also convenient for us to access these parks.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am sorry about the noise issues and we will do our best to prevent this for future customers. We hope to see you again soon

"Stop-over in Orlando"

4
02/11/2016

During our migration south from Canada for the winter, we like to stop over in Orlando, our last stop before we reach our destination in South West Florida. We like that location because of the numerous attractions and restaurants in that area within walking distance. In addition, there is a new attraction centre just across the road from the hotel, the Orlando eye, a gigantic wheel, that allows you to see a good distance around the city from 100 feet or more in the air. there are also numerous boutiques and other activities, i.e. mini golf, horse back riding on occasions. In short something to do on a short stay in Orlando.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear GillesD758 Thank you for stopping by our location. I hope your winter vacation goes well and we are glad you enjoyed your stay with us....hope to see you again soon

"Quick stay"

4
01/11/2016

Great room rates. conveniently located to all attractions, airport, food and entertainment. Comfortable room and beds made for a good nights sleep. Checked in the day of hurricane Andrew and there was no price gauging which did happen at other hotels in the area.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Anthony Thank you for your review. I am glad you enjoyed your stay and yes we did our best to help the community . We hope to see you again soon

"Dakoy most professional worker ever!"

4
30/10/2016

I stayed for 2 nights at this hotel and the only reason I didn't give it an average review it was because of your best staff member Dakoy who really made our nights more comfortable! So, the first night the guy that checked us in was informal and gave us a room on the highest floor which was nice of him. The only bad thing is that we found a roach after 30 minutes of unpacking. I know that Florida is a humid place but it would be nice if the second night didn't have roaches again.. The pillows were a little uncomfortable for me. We asked for more and the lady at night said she would call us if they'd find anything. They never called until my fiancé called her back and THEN she decided to say that there were no more pillows. I work at a best western myself and in my opinion, customer service could use improvement between everyone except Dakoy, he is 5 star customer service oriented and probably needs to teach them how to interact with the guest and smile more! My fiancé and I came back at night after dining and asked Dakoy for pillows because I refused to sleep with those pillows having neck problems and he went above and beyond for us and brought up pillows and goodie bags for us! He should be the manager! Breakfast was okay, the one thing I loved were the Mickey Mouse waffles! The transportation to the parks were free and the driver was very nice! Pool was neat too. Check out was quick and simple, nothing to brag about. Overall, Location was excellent, lots of restaurants and close to the parks, breakfast was average, staff were average (except Dakoy, he's the best!) I would recommend, I just hope the lady at check out noted the bug issue, there's was nothing to be done for me since my room was paid with points but I hope the next person doesn't have to deal with that! :)

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear MiaKitten Thank you for your response. I am glad dakoy provided superior customer care and I will share this with him We look forward to your next visit

"Cloned Credit Card"

1
29/10/2016

I was in the hotel for 1 night on October, and I prepaid it. When I arrived the receptionist ask me for a voucher to cover any adicional cost. then 15 days latter I found that my Credit Card was clonated. I am complete sure that Credit Card was clonated at hotel because I only use it at the hotel. In my opinion KEEP AWAY of this place where they stole you. Hotel conditions in general are good, no the staff

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Hello Sebastian Thank you for your feedback. I actually did a research and found one Sebastian under your name for entire month of October staying at our hotel( unless you made reservations with another name). Please contact me at [email protected] This review will be removed from here as the info you provided is incorrect. We represent a world wide brand and NEVER encountered in such issues . Our staff been with us for 8 years the highest and 1 year plus for least and they are very loyal to our hotel and as you can see on other reviews they are always mentioned with positive comments. I believe informing the manager on duty would have been best to resolve this if anything was correct but currently I have no evidence of this. Thank you

"Not a bad place"

3
28/10/2016

This was the cheapest hotel in the area on our trip to Disney. Not bad for the most part... A couple of things though... I requested (online) a room on a higher floor and was given one on the 1st. The place next to us was a little louder than we liked - but we kept the a/c running all night to drown out the noise. The towels were a little harder than we like and the shower head made a mess on the bathroom floor. Could be due to the shower curtain. Overall for the price, we would consider staying here again. We felt very safe here as there was a security guard walking around and checking vehicles as they entered the lot that they had the parking passes. We were never given one when we checked in, but he remembered us as we were checking in because I have a very rememberable car. Oh one other thing... the shuttle to the Epcot/Disney main lot only drops off and picks you back up 2 times. We took the 7:30 shuttle which was perfect, but ended up getting a taxi on the way back because the pickup time was too late. FYI, taxi fare back was approx $30.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent Value!"

5
27/10/2016

Have stayed at several Best Western Hotels. This one far exceeded our expectations for its complementary buffet breakfast! It was complete with hot and cold varieties of almost all breakfast food, including Mickey Mouse waffles! While it wasn't fancy, it was clean and the staff was friendly and accommodating. Our room was clean and comfortable. Excellent value for a budget hotel!!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Breakfast reflects BW reputation for quality travel experience"

3
26/10/2016

Hotel is close for walking to many restaurants and attractions nearby on International Drive. Staff were friendly and helpful. Rooms have external access corridors, but we would've preferred a BW hotel with standard interior corridor access, so we were slightly disappointed in that we'd booked this site using our BW reward points. Our room was on the ground level, so our door was facing International Drive. It was great for easy accessibility to our vehicle, but not for security concerns. The night traffic and activity level in the neighbourhood was a little too noisy for our comfort as seniors seeking a restful vacation of solitude. The complimentary breakfast was served in a room near the poolside which got so busy that overflow seating was housed at poolside tables during the hours of 7am-10am. The menu was pretty similar each day with various types of fruit, cereal (hot & cold), toast, eggs, sausage, juices, coffee/tea. One popular choice was a wafflemaker that made Mickey-Mouse-shaped waffles that you could add a variety of topping choices to. The beds and pillows were comfortable and the room had both a comfortable steno chair and workstation as well as a comfy armchair. The bathroom was equipped with grab bars to assist older guests needing help. Our unit had a large shower area that was wheelchair accessible with a fold-down bench option that was positioned sideways f(not practical for our use. Whenever the shower was used, the water flowed out over the floor, so it had to be mopped up each time to prevent slipping.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear 610JoanP thank you for your feedback. I am glad you were satisfied with us maintaining the Best Western Standard. In our breakfast we try to offer little more than brand requires to accommodate our variety of clients visiting from all over the world. We hope to see you again soon

"Never stay again"

1
26/10/2016

Experiencing some noise.My room next to night club blasted music until 3:00 am .The hotel listed is a soundproof room.The walls paper thin can hear people whisper next door.Party next room until 5:30 on the morning.Not an easy to get up 6:30 on morning and go to do bussiness.Hotel should have security company on site to keep noise down.Called desk several times for noise .The toilet seat is swivel,tub water pressure weak and the shower spray all over.The bed is really hard and pillows is really small for a king bed.The assistant manager is not really professional.She hesitating to help solving issues .When I mentioned to call the reservation company to get discount .She said don't take treat to well.And having noise is not there fault.I'm not return to that hotel ever again.20$ more can get a room in Marriott hotel everyone should considered next time.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Joe D Thank you for your feedback. I am sorry your experience did not go well. Please contact me at [email protected] to further discuss your room ,the security as I would like to make corrections and make up part of your stay you were not satisfied with

"Loud music next door until 1 AM ,Mangos Restaurant & Dinner Show"

2
25/10/2016

Booked sat/sun night,checked in sat.afternoon and was given room 125,which happens to be at the front of the hotel next to International drives traffic.That alone was loud enough,but after returning from dinner,noticed very loud banging music from the Mangos restaurant which has a dinner show or live band until 1 AM.There was no way to get to sleep until then ,especially given the hardness of the bed.I also have to mention that we paid $180 for the sat. night stay(most I have ever paid for a room!)and proceeded to check out a day earlier.Hotels .com helped me book the Comfort Suites downtown Orlando and it was heavenly quiet with a softer bed,more towels,cleaner,more curtious staff and we enjoyed our second day with a better night sleep.I did bring up my concern,but the hotel was sold out and they can't do much about the music next door apparently

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Dave W I am sorry your experience did not go well due to the next door noise. It is very unusual even if you are staying on that side to have that kind of issue. Please reconsider staying with us again and contact me directly and I will do my best to accommodate in another section of hotel. Hope to see you soon

"Nice but noisy...really noisy"

3
25/10/2016

This hotel had a great location, nice room, clean place and great breakfast. My biggest complaint was the lack of sound proofing. And it wasn't between the rooms that was bad, it was the outside world that was awful. People would walk past the room sounded like they were in the room. We could hear the wheels on luggage, the footsteps on the stairs, the car horns, squeaky brakes and the awful club 2 doors down that blared music until 130-2 in the morning (and I stayed on a Sunday night). You could even see light through the door, that's how little it was sealed. So much so, that a restaurant called Little Italy could easily slip an advertisement into the room between the lock and door handle at 830pm. So, as nice as the people were and well-priced the hotel was, I won't go back because it was impossible to sleep and startling how well you can hear everything outside.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Kira Thank you for your feedback. I am sorry the noise level was higher than normal. I will speak to security to make sure we handle this better. We hope to see you again soon

"great location"

5
24/10/2016

Walking distance to lots of restaurants and shopping. looked like there were lots of night life available in the local area as well as other attractions like Ripleys museum etc. Had a great holiday, will return to this hotel next time we are in Orlando.

"Not a fancy hotel, but clean and close to everything"

4
24/10/2016

Good hotel, clean and with good beds. Breakfast was also OK, but the b-room is too small so when all the people come in it's really packed. Very convenient to reach conventions, studios and parks. Very close to many restaurants, some quite good.

"Good, Clean, Tidy, Friendly"

4
19/10/2016

BEWARE OF THE RESORT FEE PAYABLE ON ARRIVAL THATS NOT INCLUDED IN YOUR BOOKING COST US AN EXTRA £100 ON ARRIVAL We stayed for 14 nights. Rooms were as described, clean, tidy and odour free. Free safe in room Check in was fast and friendly. Continental breakfast was good and varied Staff very friendly and helpful. DURING HURRICANE MATTHEW, CURFEW IN PLACE SO HOTEL PUT ON EXTRA FOOD AT DINNERTIME FREE OF CHARGE Lobby and reception been renovated and decorated since the photos on trip advisor.

"stayed before and after our cruise with my sister and husband"

4
19/10/2016

great value for what you get, great location close to restaurants and the iride trolley which was very convenient for travelling, plus they have a shuttle to the parks, the only problem was the noisy fan, but I would definitely stay there again

"Good stay for business and fun."

4
17/10/2016

We had a 3 night stay that included business & pleasure. The pool was still open10/13 so we enjoy a swim & the sun. The breakfast was also enjoyable. This BW is located in a good spot if your going to the convention center.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank You for your positive feedback. We are centrally located on International Drive Orlando. We are glad to know you liked our Breakfast. Hope to see you soon,

"Good choice all round"

5
11/10/2016

Third time staying at this hotel , offering transport to theme parks , good breakfast , friendly helpful staff and good location on I drive . Walking distance to variety of good restaurants , bars and entertainment. This year we had to extend our stay unexpectedly due to hurricane Matthew !!!! The hotel staff did their very best to keep us informed and fed during this worrying experience . Would definitely stay here again , good value for money .

"Anniversary "

2
10/10/2016

For those who booked this hotel online, I have a valuable tip for you- Make sure that good deal is not a handicap room. Our "special deal" was one that did not have counters in the bathroom. Though this would be fine for a disable person, it did not work for my wife. When we told the desk person, he told us that was the room that fit our online price. We stayed in the same hotel last year and had a lovely experience. Stay off the first floor and make sure your room is not fully dedicated as a handicap room

"Excellent"

5
08/10/2016

The room was gorgeous, the bed was huge, and the staff was friendly. I stayed at the Titusville BW for 5 nights before I stayed at this one and didn't know what to expect. This one looks like it was recently remodeled. They offer a free shuttle to and from attractions, and are in a good location. I'll stay again if I'm in the area.

"Review"

5
06/10/2016

This is an excellent place to stay for the money and convenient to convention centers and restaurants. I came for a business trip and enjoyed the attractions in the area. This was my second time staying here and I would stay again.

"Best Western International Drive, a good option in Orlando-FL"

4
05/10/2016

Best Western International Drive, is a good option in Orlando-FL. It is not a fency Hotel, but enough for a very nice stay in Orlando. Good room, good sleep and breakfast. Steps away from several restaurants and local stores. Easy to leve to the main Parks (close to Sand Lake Rd and I-4). Cost / benefit is worthy.

"Great Place"

5
01/10/2016

The room was clean,comfortable and convenient, Great breakfast. The staff was very friendly and accommodating. The pool was very user friendly and the kids loved it. We would definitely stay here again when we come back to Universal Studios.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Good, Clean, Cheap Stay."

4
27/09/2016

The hotel is in a great location, close to many restaurants and not far from the parks, they have a shuttle running daily to Disney. The rooms are a good size and clean. They only bad thing would be the lighting in the rooms, but apart from that it was a brilliant stay and i would stay at this resort again and would recommend it to others.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"splendid"

5
22/09/2016

I`d like to thank very much Flavia . She was wonderful . Thanks for you education and attending about my family. And thanks for all people of this hotel. To Flavia a hug in your heart for serving us too good.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Good location, nice room, lacking staff"

3
06/09/2016

The location of the hotel was great. Close to parks/attractions/restaurants/shopping. The room was nice, fairly standard, comfortable bed. Though we didn't use the microwave it was nice to have one. The fridge was very nice and had adequate space. Our room didn't come with a standard safe and when it was reported to staff they made it seem like it wasn't a priority and was always someone else's problem. Eventually it got sorted out, but with a broken safe we didn't end up using.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Very good service"

3
06/09/2016

I recommend this hotel! Beds are very small and rooms a bit too but its OK. Breakfast was awesome! Internet great too. Location is very very good! I enjoyed walking to the shops in the area. Overall good!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"More like a Motel than Hotel"

3
02/09/2016

My first impression of this hotel/motel was not good. Its not what I'm used to. This is more motel than hotel and for that reason I did not feel safe,especially since it was night time when we arrived. The front desk attendant assured me it was safe and it actually was. What was little off putting was they have a guard in the parking lot walking back and forth and its hard to tell he is a guard. Some how they should make that more obvious. Anyway the room was kind of plain and ordinary. Could use some sprucing up. The walls are made of stucco and looks horrible. The bed linens aren't much either. I've noticed that a few Best Westerns have the same type of linens on the beds and they are so lacking. However, the beds were comfortable and I did get a good nights sleep except for the occasional noise I could hear from outside at 4 am. Walls are thin and you could hear everything going on outside especially since I faced the pool. Another thing that was annoying is they have the ice machine right by our room and overtime someone got ice you could hear this. If you aren't in the room this wouldn't be an issue but if you are trying to sleep it is annoying. Breakfast wasn't much too talk about either. Usual stuff, they had Mickey waffles which was probably best thing they had. Location is good if you are planning on doing things on International drive but traffic seemed to be bad at the time I arrived. Didn't use the pool or anything else so can't say much but the pool did seem nice. What I noticed that the pictures on the website(Best Western) didn't match the decor. Those looked much more appealing. This hotel needs to revamp the rooms and choose linens that spruce up the room. Better lighting is also helpful. Overall it was ok but I probably wouldn't choose it again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Patricia Thank you for your feedback. I am sorry some of your experience was not to your expectations. We actually renovated our hotel this first part of the year and all is new except the beds which we know are in great shape. Our breakfast meets the Best Western requirements as we actually provide more in hot items in addition to ham and cheese. I hope you will reconsider us again and if so please contact hotel and ask for Frank as we ill for sure make a better experience for you

"VERY GREAT HOTEL AND A VERY GREAT LOCATION"

5
01/09/2016

Me and my wife stayed at this hotel for 3 nights. It was very confortable and in a very good location. Aline Calaça help us at the restaurante and was very polite. She was very kindly with us. I recomend this hotel for everybody

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit I will share this with Aline and happy to see that. She is our newest employee on board

"Nice stay"

5
27/08/2016

I booked this property at kind of the last minute, since I needed to add a day onto our Orlando vacation and there was no availability at the other resort I had booked. Everything was very nice. The pool was pretty small but clean, and my kids really enjoyed it. We enjoyed the breakfast, and the location was quiet even though it's pretty much in the middle of everything. I would definitely stay here again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Sopapilla Thank you for your feedback. I am really happy you and your kids enjoyed our hotel. We hope next time you can make it a long term stay with us \\ hope to see you soon

"GREAT HOTEL LOCATION AND AGENTS"

5
26/08/2016

Enjoyed my stay at the hotel on last night. The front desk guy name Dakoy K. was very professional and HELPFUL. He provided me a gift bag which included bottle of water, sour worms, and fruit bars. I also enjoyed the mickey mouse pancakes and the coffee. I will recommend all of my family members and friends to this hotel.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Karen Thank you for your feedback. I am happy to see Dakoy went above and beyond as he applies with all our guest same way. Hope to see you again soon we have different goodie bag coming up

"Great Great Great!!!!"

5
23/08/2016

The experience that I had at this hotel rates very high... Everything was awesome... The Front Desk (especially DAKOY K) my room was very clean, my kids loved the pool and the free breakfast... especially the mickey mouse waffles and apple juice..The Wait staff in the breakfast area were so helpful.. they were more than willing to help you with anything.... I cant wait to go back again next year... Awesome Simply Awesome..

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Vacation "

5
23/08/2016

The front desk the mr.dacoy help alot and mr.Diego and miss gabby made a awesome breakfast those mickey waffle perfect I loved the pool the hotel's room were great and comfortable and the ac was great the was cool and cool and I will be coming back very soon I am going to tell people about I love it all the front desk team helped me and my brother for the recommendation for take out and for that my family is very greatful that we stayed their so thank u best Western and I hope to come back in the future your truly the Dashiell family.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Night stayed, Value for money with free breakfast"

4
21/08/2016

We stayed overnight at this Hotel/Motel. Initially we tried to book it through them but was expensive so used third party app and booked the hotel. Everything was sorted within a hour time. Rooms were nice and tidy with morning breakfast included. Location was on prime and highly recommend if you are exploring international drive. Very close to Orlando eye and also bus shuttle from.orlando eye so stay and use shuttle service. Also there is bus service just outside the road but not sure about the frequency.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Mehul thank you for your feedback. I am glad you enjoyed your stay. We actually just renovated hotel and we are glad you enjoyed the new product we look forward seeing you again on your next Orlando Visit

"nice!"

5
19/08/2016

this hotel's location is excellent. close to everything including the I-trolley System. the staff, and i mean all of them, is very friendly and will do whatever is needed to make your stay enjoyable. it's a superb deal for the rates they offer.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Very good quality for the price you pay!!!"

5
19/08/2016

This hotel ha a perfect location and it's in the nicest area of International Drive, I've tried other hotels in this area, this is the best so far for the price range. The staff very friendly, many languages spoken, no communication issues, nice place to stay!!!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit . I will for sure share this with my staff . They love to read these comments :)

"Not expensive stay"

3
17/08/2016

Stayed here for two nights without pre-booking. Good location. Free parking. Very crowdy at the breakfasts. You have to catch something before others. This hotel is one of several hotels in this area with budget price.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear ValeriyRykhlov thank you for your feedback. I am glad you enjoyed your stay and we hope to see you again. Please like us on Facebook as we always have promos going on

"Great value"

5
17/08/2016

Nice hotel. Clean & modern. Great snack shop & pool area. Rooms are clean and have microwaves & frig. Centrally located to all Theme parks, yet quiet. Beds were crisp and comfy, outside entries are great for coming & going without going thru the lobby. I will stay here again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Good to orlando"

4
17/08/2016

Good and friendly staff and location also good for Leisure hope in nest time also we will chose the same . we like that we was with friends. hope see you again The breakfast of hotel was not so good but other was fantastic.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Sitaram Yes we want you back. Like us on Facebook and ensure all your friend do the same so you can get some promotion. And when you are ready with friends contact us directly for a nice good rate

"Excellent choice in Orlando & Ideal Location for Theme Parks"

5
12/08/2016

My son and I had a great time at the Hotel, clean, friendly environment, excellent breakfast (included) and close by the theme parks. Family orientated, great spot for vacation along with great rates.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Good stay"

4
08/08/2016

We had a large room with kingsize bed. There is TV, fridge, microwave and coffee making facilities in room. The free Wifi was good. The hotel reception was large and clean with a few food items on sale, 3 computers (which they had a bit of an issue with) and free coffee , which we took advantage of whenever we arrived home. There was a nice pool, which we didn't use. There was a free buffet style breakfast, I would advice arriving early as it starts to get crazy busy from 9am onwards, There was a free hotel shuttle to some of the parks which we took advantage of,some require reserving your space in advance. Unfortunately we got stranded at Seaworld because the shuttle didn't show up, we waited over an hour in blazing heat. In the end I managed to contact the hotel through a helpful local persons mobile phone and the hotel paid for a taxi for us to return... apart from this we had no problem.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Chinashop53"

5
07/08/2016

When trying to find my GPS took me to one of the three in this area,however found one is was booked at finally. Had a security presence as soon as we arrived in the entrance. Staff were friendly, helpful both night and Morning associates. Breakfast was good Variety and the Mackey Waffle was cute. Close to restaurants, shops most what you may want. Worth the stay.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"My stay"

5
06/08/2016

The toilet had issues flushing, the guest room door would lock before I could close it all the way. Staff gave me plenty of towels when needed and were promo when I requested further service. I had a great view of the pool, checkout for me was at 5 am and there wasn't anyone at the desk. Not sure why but i left my room card and a sticky note saying I checked out.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Best Western"

5
05/08/2016

Name says it all beautiful hotel on the strip, central to all attractions,with the most pleasant and courteous staff you could wish for from management right down to the cleaning staff especially Jeanette Bruno who prepares all the beautiful breakfasts and who always has a smile for all the guests. Beds are very comfortable, all amenities are top marks even down to the pleasant music in the courtyard by the pool. Marks for cleanliness 9/10 hospitality 9/10, and comfort 9/10. Very pleasurable stay and will definitely be staying again

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Lovely lobby, dated rooms "

3
04/08/2016

Check in was a breeze and parking was free. When I got to my room I noticed the toilet running and had to open the lid to jiggle the chain after every flush. However, the bed was decent, kids were enjoying the pool, Internet was ok, and the lobby was fabulous. Looked brand new or recently remodeled. You access the elevators from the main lobby. I had a 5a check out and the guest services gentleman made sure I grabbed a complimentary bottled water and a snack bar on the way out. Minus the toilet issue (very minor), they hit the mark on this location.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Location"

4
02/08/2016

Best thing on this hotel is the location. Near everything you need, and easy acess to main roads in Orlando. Breakfast included in my stay was okay, not many options but covered the basics. Rooms were always clean, bed was comfortable.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Short stay"

5
02/08/2016

Very good hotel in all regards with good value for the money. I recommended it to my friends. Staff was very helpful and willing and room was good size and comfortable. Breakfast was very complete and well presented

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Very pleasent stay."

5
28/07/2016

This was the second time we chose this hotel and we have loads of positive comments. Staff is extremely kind and helpful, free shuttle bus to Disney and Universals. We checked out early in the morning (long before breakfast served) and we were given a hot coffee and breakfast package to take away. I recommend this hotel. And for sure I will return once again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great hotel"

5
27/07/2016

Visited this hotel in July 16. Absolutely loved it. The rooms are immaculately clean but a little in need of brightening up. Loved the fact that it was like an apartment type room as opposed to a hotel room. From our check in to our check out the staff were amazing!! Jose was outstanding and superbly professional. They even provide a car for a small fee to the airport..

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Would stay again"

5
25/07/2016

I find the employees always helpful, and always with great dispositions. Our first room had a musty odor. When I asked to change it, I was accommodated immediately. Very appreciated. Breakfast choices were excellent. Coffee available 24/7.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Dad"

5
24/07/2016

Very pleasantly surprised. Our room was very clean with everything in working condition. Great breakfast consisting of sausage, ham, cheese, eggs, waffles pastries and fruit. Friendly and helpful staff. It's at a great location on I-Drive. We will definitely go back!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Could be better"

4
21/07/2016

We got some problems since our arrival. We got a room under remodelation and we had to wait almost two hours to get a room, Te front manager try harder to solve this situation and the manager make a great effort to please us. The rooms are clean and neat, The breakfast is good. You can have everything you want. Anyway, Orlando is a wonderful city but all the wonders are outdoors, you need a room just to sleep. Maybe we could return to this hotel if we know that our paid room is available when we get there.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Excellent place in the center of I-drive"

4
21/07/2016

At good place to stay in central Orlando with free Wifi, breakfast and parking. Friendly staff and nice surroundings with free towels by the pool. Furthermore the hotel lays in waking distance to Orlando Eye, Ripleys and more fun stuff to do.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Best Location"

3
14/07/2016

Best location for budget friendly family. Our room cleaned daily during our 3 nights stay. Beds are firm and comfy. The only bad thing is that the carpet look old and dirty. Please change the carpet Best Western...

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Comfortable and we had fun"

5
13/07/2016

I stayed at Best Western, International Drive, Orlando for the second time in July 2016. The hotel (since my first stay in December 2016) has been renovated. It looks really nice. The breakfast is still filling and tasty. You get eggs, meat, waffles, fruit, bread, cereal, yoghurt, juice and coffee/tea. The beds were comfortable and the staff from reception to maintenance were polite, friendly and cooperative. Three cheers for Jose and Munya, when you talk about friendly and cooperative these 2 individuals come to mind!!! Oh yh!! There is an ATM on the premises and this hotel is within walking distance to a lot of restaurants and fun. The pool was warm and nice and my boys and I enjoyed it immensely. When I see people giving a bad review, I am wondering where exactly they went or how was their attitude?!?! Or exactly what were they looking for?!?! Steups! Would I (my family and I) go back to Best Western, International Drive??? You bet ya!!! Welll done folks!!

"OK"

3
10/07/2016

nice and clean. conveniently located. but need to stock there drink cooler. Had to walk to a local store to get something to drink. No vending machines on property. Breakfast was good but alot noise from club next door.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay. I am sorry about the store not having supplies as I will look into this to ensure we have everything available for the guest avoiding to walk across the street and make it convenient. We hope to see you again soon.

"Highly recommended!!!!"

4
10/07/2016

We were lucky to get a room on the busiest 4th of july weekend. Had a few issues with it but the staff made it right by offering us half off for the next night. We took it. Best decision we ever did. It was a plus that a Shuttle bus to Universal & Disney was provided. Clean room, awesome pool, and great customer service made our vacation memorable. Thanks, Jose. We will be back again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Wonderful Hotel"

5
06/07/2016

Jose who works behind the desk is a wonderful person. He saw my son choking by the pool and came from the front desk to make such he was ok. The staff is very nice. I would strongly recommend this hotel to friends and family.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Ttandrea thank you for your feedback. I am glad all went well and I will share this with Jose we hope to see you again soon

"Great Hotel"

5
01/07/2016

The stay at this hotel was nice. The hotel itself looks plain, but the staff are nice, the service is quick, and the rooms are clean and pleasant to stay in. It is a nice hotel and a reasonable price and will consider it again whenever I am in Orlando.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit.

"Lovely stay"

4
27/06/2016

Lovely stay overall, was peaceful and staff was very receptive. Breakfast was good, with a hot option provided also. Rooms were clean and well prepared, with fresh towels everyday. The only advice I would give is do not use the Taxis provided by the hotel they are a rip off.

"Perfect"

5
27/06/2016

Proper price, clean, all amenities you need without getting fancy, close to everything - able to drive or walk to many things. I will be staying here every time I travel to Orlando. You can all to probably 50 bars and restaurants - take a free shuttle bus on the street to another 50 bars and rests plus some amusements.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Over night trip with my daughter"

4
26/06/2016

It is in a great location in Orlando. 10 minutes away from sea world, maybe 15 minutes from what used to be downtown Disney. Lots of food choices around the hotel in walking distance, McDonald's, Burger King, rally's, and other more upscale restaurants. Room was clean, I'm usually very picky about hotels I stay in but will definitely use this hotel again. Staff was pretty nice, the night shift worker let me borrow his phone charger, checkin was simple, and they tried to help me print my sea world tickets on their own computers. It's 30-45 minutes away from the airport but so is most of the tourist attractions in Orlando.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next visit

"Great location for a visit to Disney or Universal"

3
25/06/2016

The rooms were simple and comfortable. The location is perfect for a visit to Disney Word or Universal Studios. Breakfast consists out of pancakes (mickey), fruits, cereals, bread, muffins. At the restaurant across the street (Uno) you can get some great flatbread. The nachos are really great as well. There is a Walgreen and Whole Foods not to far from accommodation for your groceries.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next visit

"nothing special"

3
24/06/2016

Correct, but without a good atention of the crew, they were technically correct, I had a problem with the reservation through Booking, and they could not help, invited me to pay directly. I telephoned Booking, and the reservation was okey. Nobody, manager and attendant solved the problem.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am sorry about not reaching out to you about the reservation issues. If still not resolved please contact me at [email protected] for further assistance

"Ok I guess"

3
23/06/2016

I and a friend decided to stay here for our visit to universal Orlando. We thought we could walk there but it ended up being to far to really be prepared for a day of walking in a theme park. We tried the shuttle but it was packed and dirty, so we ended up using a taxi to get to and from Universal Orlando. It was between $10 And $14 each way including tip. We did not know that there was construction until we got there, but it did not bother us since we got up before they started and went to bed after they had ended. The club across the parking lot is loud but with the louder air conditioning, the club did not bother us with noise and neither did the traffic. The air conditioning was cold and that is what mattered to us. The first room we got was under construction, but the service man easily got us moved with no problem and no going down to the front desk. He brought us our new keys and everything. The second room was clean but old. Had a musty smell until we turned on the air conditioning. The door to the room did not fit properly, so light was coming in through the door. In the end, I was not impressed with the hotel or the rooms. The location was good for food and shopping, but not for walking to theme parks. The service was better than expected. Would I stay here again? Only if I got a really good rate.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Alexa Thank you for your feedback. I am glad you enjoyed your stay and I apologze about some of the issues you described. Certainly we hope you come back with us and for so please email me at [email protected] I will ensure we take good care of you

"A Good Stay in a Family-Friendly Hotel"

5
18/06/2016

Noise - due to kids (it's in Orlando, after all). Breakfast room which needs more space. It fills up fast when hordes of guests suddenly realize they overslept and rush down before the food is put away. A tempermental tv remote device (ours anyway). Tempermental front desk employee (bad day et tu?) AND not being able to sleep in due to landscape guys starting up the lawn mowers and weed wackers(REALLY loud) before 9am. Sheesh! Other than that, a good room, very clean, very comfy and reasonable price. Would I stay again? Most likely. My husband and I have always liked staying at Best Western hotels and this experience (not the greatest but far from worse) is not going to change that. And after all, this IS in Orlando. Lots of families, kids, etc. I would say that overall, our stay was the exception - not the 'rule' of the Best Western experience. By the way, although we didn't use it, the outside pool looked great! :)

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Family Reunion"

3
16/06/2016

I booked Best Western due to the fact that there were no available rooms at the hotel my family booked for our reunion. The hotel is currently under renovation, so it wasn't five star quality when my daughter and I walked in the lobby. As a rewards member I was given the usual goodie bag of two bottled waters and two granola bars. The staff was very welcoming. They informed us of breakfast (6AM-9:30AM) which is in the breakfast room by the pool. The selection is sausage patties, eggs with cheese, Mickey Mouse waffles, fruit, juice, milk, yougurt, bagels and toast. The breakfast room is small so it can.....no..it DOES get crowded. My daughter and I ate breakfast outside by the pool. The pool is 6 feet deep at its deepest point, and there is a swimming chair for individuals that are wheelchair bound. Now for the room, we stayed in room 308. It was clean, the carpet could use some cleaning but it wasn't sticky black type dirty. Just normal wear and tear dirty. The fridge has a bit of rust on iit and is outdated, as is the microwave. The third dresser drawer is broken and put together with scotch tape. The door has a two inch space under it, so bugs were able to crawl into our room. One night a roach (not a palmetto) crawled into the room while we were relaxing watching TV. The bath area is nice and clean. Loved the massaging shower head after a long day at Disney. Granite counter top on the sink which houses the coffee pot, the blow dryer, soap, and towels. The hotel is near plenty of restaurants and gift shops, and less that. Five minutes from Highway 4. Would we stay here again? Of course. During renovations, there is one way in and one way out. You will be issued a parking pass, keep it on your dashboard so that your vehicle is not towed. If you leave during the day and return at night,the security guard will ask you for your room number and will check for your parking pass. However, if you're walking to any of the nearby restaurants, then the parking pass of course is not needed. LOL.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great value for your money"

5
14/06/2016

We stayed at another hotel in the area, but their rates were steep and not only they did not offer parking or breakfast, their resort fee was double was Best Western charged us. As soon as I entered the lobby was greeted by a a smiling clerk who allowed me to have a cup of coffee even though I was not even a guest there yet. After considering other hotels in the area we returned to Best Western at Jamaican Court in International Dr. Great location, clean rooms, fantastic breakfast and friendly and courteous staff sure made our stay pleasant

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Good Hotel!!"

5
10/06/2016

I liked so much the breakfast and the variety of food, the shuttle service to Disney is also great, in general we feel we made the best choice regarding this hotel. The staff were always willing to help.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Great location, great staff"

5
09/06/2016

We stayed 4 nights with the purpose of visiting Universal Studios. Very close to the park. The shuttle service was prompt. It's also very inexpensive to use taxi/Uber to the park. Great location for walking around during the day on International Drive. The price was just phenomenal for the convenience and presentation of this hotel. The staff was very friendly and helpful.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"OK"

3
06/06/2016

Walk to bar(s), restaurants, and bus lines. Decent location, close to trolly stop. First room was musty smelling, they happily chanced my room. Good Beds, and hot water. PART of lobby was under construction, but not a problem. The closest place to buy park or bus tickets was across the street. Breakfast was fair

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Gordon Thank you for your review. I am glad you enjoyed your stay and we will make sure the room you had at first gets corrected. We hope to see you again soon

"Great place to stay if you're visiting Universal Studios !!"

4
03/06/2016

We ended up in the International Drive Best Western because the hotel we had chosen before this decided that they didn't have available rooms at the last minute. To give a quick insight the staff was really friendly, good clean rooms, excellent quality sleep and very good variety to have for breakfast. If I ever go back to Orlando I wouldn't hesitate to chose this location again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and look forward to your next visit

"Excellent Stay"

5
27/05/2016

We had an excellent stay at this quaint and relatively inexpensive hotel very close to International Drive, Orlando. Rooms were adequate as we were not planning to stay for the hotel facilities. The breakfast was also inclusive. The twin beds were a good size with comfortable mattress and pillows. Wifi was free and it also had a good selection of cable TV. Except the channels on TV were not labeled. The location was excellent with it being around the centre of International Drive and you can travel north or south on I-Drive. The trollwy stop were easy as it was 5 minutes away with easy access to a pedestrian crossing if you would like to corss the streets. It was also within easy distance of a Wallgreen supermarket and restaurants. Only thing with teh Best Western was the self laundry facilities were being renovated when we were there but they did make arrangements of guests to use the self laundry facilities of the next door hotel Hilton Suites. nevertheless, we enjoyed our stay. Checking and checking was a breeze and they had free shuttles to Universal and Seaworld. Note that the Seaworld shuttle requires a day before request prior to 9pm whilst the Universal shuttles were twice a day. It is for a to and fro services.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"Good location"

5
21/05/2016

The staff were very friendly and service was good. Great location, The room was very clean. The breakfast was ok but not for a long stay (same thing every day) . close to all the parks disney , universal , wet n wild and most great restaurants .

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando visit

"A OK stay"

4
17/05/2016

Hotel undergoing a refurbishment so a little give and take needed. Pros: Good location on I Drive Close to various eateries - Italian, steak, Mexican, Indian, Chinese etc etc. all within walking distance. Front of house staff very helpful and obliging (abet housekeeping need more English and less Spanish). Free transport at various times of the day to Epcot for Disney, Universal and Seaworld. Driver very informative and always on time. Free wifi in all areas of the hotel. Rooms a little dated but all are under refurbishment. Cons: Breakfast - continental OK but repetitive. - hot breakfast of eggs and bacon very good but several days of what appeared burgers NOT acceptable. Fortunately there is a Denny's within walking distance and they supply first class food 24/7. Hotel prone to noise up to 3 am due to its location near a Dinner and Show location. This hotel does not have an bar on site which is a pity as a cold beer after several hours in a theme park would have been appreciated. The management is loosing revenue with not having this facility but Uno's across the road have a good selection of beer and wines. Conclusion: An OK hotel for the price, especially for families as it has nearly all that you could require, free breakfast, pool, transport to theme parks. For the more mature guests like us, maybe you would investigate alternative Best Western venues.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear David thank you for your review. I am glad you enjoyed your stay. The very good news is once our Lobby is done we will be selling Beer and Wine as well as we want guest to enjoy everything on site . I will certainly pass on good comments on the shuttle and the staff . Hope to see you again soon

"What a zoo!"

2
16/05/2016

I would not recommend this hotel. They ran out of food for breakfast. The hotel staff needs to speak and learn English. We were surrounded by foreigners who come to this country and could not speak English. I learned their language when I was overseas. The room was okay. The lobby was being renovated and looked barren. I would not stay there again!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest I am sorry about your experience as we stride to provide 100% best experience to all our guest. I hope you will reconsider us again in the future.

"Good Service"

4
16/05/2016

The staff were very friendly and gave good costumer service. Great location, The room were very clean. The breakfast was ok, do the job. Is under remodeling, but we did not had problem with that. The hotel made the vacation a good experience. Is closer to Universal parks but wasn't bad if you are going to Disney. Good price. Definitively we will come back soon.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Yanira Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Surprised."

4
14/05/2016

Wanted a hotel room for a 3 night stay that was in the south of I Drive,and a free shuttle service to the theme parks,got exactly what I wanted and surprisingly more,read previous reviews,some very good and a few bad,but hey beauty is in the eye of the beholder,the exterior has been painted,and good landscaping to the front,the lobby although undergoing refurbishment,was almost completed,there are very modern and comfortable sofas and chairs,3 computer terminals,with printers,free coffee on offer in the lobby to. room,116, had been completely refurbished,not any dirt to be found and believe me I am a stickler for a clean bathroom l even checked the mattress and pillows !,the bed was comfortable although the pillows a weird shape they were ok,maid cleaned each day,fresh towels,were provided too.out side the new patio area is very pleasant,the new pool area is excellent,towels are provided laid out at the side of every sunlounger,the disabled guest wether in a wheelchair or with mobility issues is well catered for here,rooms with disabled access also have accessible bathrooms,the swimming pool has a fixed hoist to lower a disabled guest into the pool a nice touch I thought,the only niggle I have would be the complimentary breakfast, who wants to eat every kind of cake or pastry for breakfast,and egg and turkey patties?!!!!,also it would have been much easier to have installed an automatic door very difficult to open when you have a plate in one hand and a cup of coffee in another unfortunately the majority of guests do not hold open a door for you.Overall the hotel is clean considering the total refurbishment it is undertaking,free wi fi in all rooms and public areas, the staff are polite and answer any questions you might have and the Manager was most helpful,and by the way the shuttle service was excellent on time and in a private car.would I stop here again..yes would l recommend..yes,was it good value ..yes.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Jackie Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Surprise on I Drive"

4
14/05/2016

This hotel is far from a new installation but we found it to be a very nice place. The rooms were adequate and clean. The staff did their jobs and with a smile. The pool was large and refreshing. The breakfast was a real surprise with plenty of fruit cereal and warm dishes that were different and a delight. Best of all the price of the room was reasonable for the area. If we had a complaint it would be that Orlando is making out very well on room taxes.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Best Western, Orlando"

2
07/05/2016

Let me start by giving the hotel the benefit of being in a large remodeling project. That said, we should never have been placed in a room near the construction with a roll-away outside our door. Construction should never have been throwing large heavy objects in roll-away before 8am. Carpet was so filthy, lights were not working. As I said, we were not in one of the remodeled rooms.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Richard I am sorry about the experience of hotel. I know we been communicating via email and I am glad you will reconsider us again . Yes we are about to be complete with renovation and for so we are positive guest will not be affected by this. I will certainly look into the room issue and make right corrections

"Don't waste your money"

1
30/04/2016

This is deff not a 3.9 rated hotel. Very very outdated. Breakfast was disgusting and cost $9! I asked for a refund for our second day of breakfast. The pictures are very deceiving. If we had been staying longer or had our kids with us we would have changed hotels. Pay the $10 to stay up the Rd. They ask for a $50 deposit for incidentals but I bet you could replace the co tents of the room for $20. VERY DISSAPOINTED

"In a pinch stay"

3
25/04/2016

When all else fails (or technically booked), this place works. Price is excellent. Rooms are definitely outdated. The pool appeared very clean, but did not go in to test. Will always keep in mind for last resort backup, but definitely well ahead of crashing in the car.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Visit. Hope to see you again soon

"OK Stay"

3
25/04/2016

Stayed at this hotel for 3 nights. The breakfast was disappointing. The eggs were like rubber. The hotels lobby was being remodeled during my stay. The free shuttle to the area parks were on time and made getting around a lot easier. The driver was friendly. The hotel staff were friendly and helpful. Location was very good with many restaurants in walking distance. The breakfast is the only bad thing I can say about the hotel. All in all a good stay.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Visit. We will certainly look into the quality of our breakfast items to ensure highest quality. Hope to see you again soon

"not a fan "

2
22/04/2016

the hotel was under reconstruction/remodeling but the way it's advertise it seemed like all upgrades were completed. A male employee walked in with no short talking loud, to the point I had to cover one ear to hear my phone call. Then I guess he went into beak room and came out with a wrinkled shirt he threw on. Just very unprofessional. The room was run down, old but it was clean and smelled fresh, Flat screen tv 32", microwave, coffee, little fridge.... location is good.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Mariel Thank you for your feedback. I am sorry about the remodeling as we are close to completion. Please contact me at [email protected] to further discuss your stay and would like to make it up to you Thank you

"Quiet Clean affordable yet close enough to attractions"

3
17/04/2016

Nice quiet clean place if you're going to explore Orlando and not spend all your time at hotel. I just mean no activities except the pool. Will need a car to get to anywhere good to eat besides fast food.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay. We hope to see you again on your next Orlando Visit

"Pretty Good Hotel"

4
16/04/2016

I came down here to visit family with my boyfriend. Our room plans fell through at the last minute so unbeknownst to me, my guy handled everything and booked a room here. When you first walk in the lobby is in kind of disarray due to remodeling. Although there are floor boards missing etc. the potential and end results can definitely be seen. It's going to look really nice. There is an elevator here (Thank God!) don't think I would make it up 4 flights w luggage being 6 mths pregnant and all. Lol. Our room ended up being 419 right by the elevators. Although there is a potential for it to be one of the noisiest rooms it really wasn't too bad. The room had no weird smells as well as had a view over the pool. The carpet looks nice although I did not walk around on it. They have mattress protectors under the sheet over the mattress. The pillows look weird but are sooo comfy!! The bed was so amazing it makes me wish I had it at home. So sad to leave! Bathroom clean!! I have a complex where I'm not comfortable using bathrooms outside of my own. Air conditioner worked okay. Had a sanitize remote (never seen before) Overall I would say they offer a very comfortable stay. LOCATION LOCATION LOCATION!!!!! Great location where there are plenty of things to do nearby within walking distance. If you come do NOT forget to eat at Uno right across the street from the hotel

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review.I am glad you enjoyed your stay and we look forward to your next visit

"Great deal"

4
11/04/2016

I first chose another hotel, but once I arrived at the hotel, I knew right away I wasn't staying there. So I went onto Expedia to locate another hotel, an came across this hotel for 3 nights (Wednesday-Friday nights) for less than $60 per night. We drove to the hotel and was impressed right away. A housekeeper was cleaning one of the rooms, so I took a look and was even more impressed. Since I was on my cell phone and was kind of tired, I went to the front desk and asked if they were able to match Expedia because I was just ready to check in and did not want to go through calling Expedia. The front desk matched the price right away. I asked for the room on the front that I viewed and they accommodated me with no problems. The room was spacious and clean. Hot water with great water pressure. Perfect location across the street and close to restaurants, FunSpot entertainment, SeaWorld, Wal-Mart etc. The continental breakfast was what we expected.....Danish, beverages, cereals (cold and instant oatmeal), cheese omelette, and sausage, fruit, and waffles. The room was cleaned every evening once we returned. The lobby was under major renovations. Overall, I have no complaints. The room was great and spacious for a family of four and the price was perfect.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review.I am glad you enjoyed your stay and we look forward to your next visit

"Average stay "

3
31/03/2016

Overall this hotel was average there was good and bad points- Pros- Shuttle to the theme parks ( doesn't go very often ) Spacious rooms with what you expect in them Cons- The coffee machine was not cleaned once during our stay. The bath had hair in it from a previous guest. The air con was so noisy you can't sleep with it on. Breakfast was a free for all, showcasing discussing pigs of people with a limited stele toon of healthy options. Do not buy your Disney tickets here they charge an extra $25us and this is not explained until you have paid. Overall for the amount of options in this area I would recommend shopping around.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Evelyn thank you for your feedback. I am sorry you found items in your room not up to standards. It is not our custom to provide a room such as what you had. Please email me at [email protected] so I can locate your room reservation and would like to further discuss your experience and see if we can make up part of stay you were not satisfied with

"They saved my trip 3/25 - 3/27 "

5
30/03/2016

I had a terrible experience with the Metropolitan resort on international Dr. After calling several hotels and them being sold out I reached Christina she was so sweet and made sure that I was able to see the room first before unpacking my car. After getting settled in a king size room which was all they had at the time. I asked Dakoy if I could exchange for a double the next day. My daughter, niece and I were about to go to dinner. Dakoy outside on a break stated that a double had come available and if we wanted he could assist us in moving to another room. I declined bc the girls were hungry and agreed to change rooms the next day. The rooms were absolutely beautiful, clean,it smelled clean from the time you opened the door, the shower was amazing and I slept like a baby after a very stressful night. Day 2 was topped off with Mounya we went swimming by the time we were done .She was waiting for me with new key cards for our new room and the breakfast was great. I will book with Best Western every time I'm in Orlando because of the Superior service the staff provided and the extra mile they went to make sure my Princess had a great birthday weekend. Thanks Best Western you Rock !!!!Christina,Dakoy and Mounya need a raise

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Trivonda Thank you for your review. I am glad you enjoyed your stay with us and that we saved your vacation. I will share this with the staff and yes they will get recognition. We look forward to your next visit.

"Great bang for your buck"

4
23/03/2016

Great hotel, across from I-Drive. Lot's of restaurants in walking distance, free parking (big plus!) If you are just looking for a clean room on International Drive, this is a great choice. Hot breakfast was nice...waffles, sausage patties/links...you can make a decent egg sandwich and keep on going with your day. Coffee was great!! Very helpful staff, they were able to check me in early so I could head to my conference. Overall great bang for my buck.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"trip to disney"

5
23/03/2016

beds were full size, but comfortable. am used to king. everything else was great. breakfast needed biscutis and gravy. we were within walking distance to several restaurants, gift shops and other attractions to many to mention

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Visit

"best west"

4
18/03/2016

There were nearly a million hotels listed in Disney (I mean Orlando), so most people struggle with price and/or comfort and trying to find a balance of both. When I started searching and reading recent reviews, I found that the really cheap hotels were cheap for a reason. Bugs, mold, riff-raff , noise, poor service etc.. I am a Best Western rewards member and decided to check the area for them. I found this one and pulled the trigger, not the cheapest but not $179 a night like what the hotel at my conference was charging (at a group rate). I am very glad I did, the location was great close to I-4 and everything we needed within walking distance from the hotel. The staff were super friendly and helpful, the room was fine, bed was comfortable and enjoyed the breakfast. You cant help but have a great day after a fresh, hot Mickey Belgian waffle. I would stay here again

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Jon H Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next visit in Orlando

"Great hotel!"

5
09/03/2016

The location was in the middle of all the Orlando Attractions. The hotel was a good value, breakfast was good, rooms were clean, would stay there again when in Orlando. Staff was friendly and housekeeping was great!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Duane Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit.

"Florida trip"

4
05/03/2016

The room was clean. The beds were small but comfortable. If we are ever in the area again we would definately stay again. Restraunts were within walking distance as well as drug stores and shops. Would recommend this Best Western.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed stay and we look forward to your next Orlando visit

"Ideal location & courteous service"

4
28/02/2016

Ideal location! Closeby to main attractions, shopping and restaurants. Our flight from TO was 625am; so we were very grateful to be able to have an early check in. Room was tidy and clean and comfortable. Staff was very helpful and courteous. Breakfast was good. Blanca, provided very good housekeeping; always adequate towels and bathroom supplies; she was very friendly and attentive. Overall, our stay was enjoyable and would definitely keep this experience in mind when we visit again. Shaw family

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"A good hotel for the business traveler"

4
26/02/2016

This is not a hotel with "flunkies" running around everywhere. It is a hotel that is ideal for the average business traveler who does not wish to blow his budget during the first day of his stay. The rooms are spacious and all amenities worked without calling maintenance. I will have to visit Orlando every three months and this is the hotel that I will be staying at.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Business trip"

3
25/02/2016

This was my second visit here, again it was clean and tidy. The room I had was huge and comfortable, a little dated but was a very good price, in a good location close to restaurants and bars, very quick check in, I found the staff to be friendly and helpful. This is not a high end hotel but I felt it was good value for the price. WiFi was free and quick.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Great location, breakfast and service"

4
23/02/2016

The location of the hotel is excellent. We got an earlier check in, which I am really grateful about. The staff are super nice and helpful. Although the beds, floor and the bathrooms were clean, the room had a lot of cobwebs on the ceiling that was grey because of the dirt. The door did not shut fully; we could hear what was going on on the parking lot and the room was a bit cold because of it as well. The breakfast was excellent with great variety to choose from. I would stay there again, but in a different room.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your review. I am glad everything went well and we look forward to your next Orlando Visit.

"Get what you pay for."

3
22/02/2016

This hotel was fine for the price. The staff were friendly and receptive and helpful. The room was clean but tired looking. Overall we got what we paid for. Location couldn't be better, close to everything and easy parking.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad all went well and we look forward to your next Orlando visit.

"If you are a clean freak dont stay here."

2
16/02/2016

Best Western is normally one of the best hotels we normally stay at. It left much to be desired. I hope once they complete their remodel things turn around because it was pretty bad. It was from a dirty room to the phone not working. You could see the day light through the door. The curtains were torn it really felt like we were at a Motel instead of a Hotel.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Krystal thank you for your review. I am sorry your experience did not go well and I would like to make it up to you. Please contact me at [email protected] to further discuss or you can call hotel and ask for GM

"Super Hotel @ Orlando"

4
12/02/2016

Great Hotel. Stayed 4 nights Highly recommended Prime Location Value for money! In midst of all happening places Itrolley bus stop very near Rooms neat and clean ofcourse they could improve upon the quality of breakfast i mean it was ok but has scope for improvement especially quality of fruit juices

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit.

"International Drive - Orlando great stay"

4
10/02/2016

An excellent bargain and great overnight visit. (I travel through Orlando frequently and this will be my new choice of hotels!) Whenever I have a rental car, this is the most centrally located and convenient location. Fresh exterior paint helped make this hotel even more attractive. Staff was excellent.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback I am glad you enjoyed your stay and we look forward to your next Orlando visit

"Great for a short stay!"

5
08/02/2016

Our family needed a bargain hotel for a 1 night stay before heading to our Disney resort, since we were going to be arriving into town very late. After some research, we ended up booking the Best Western on International Drive. We were very pleased with our decision! It was easy enough to find, and smack in the middle of anything you could need. Our room was basic but clean, A/C worked very well, and had free WiFi. The pool was outside of our room, and our boys enjoyed a swim before bedtime. We were too exhausted to go anywhere out to eat, so we opted to order from the restaurant right next to the hotel-Uno Pizzeria & Grill. We were able to order online and my husband picked it up about 25 minutes later. So convenient, and it was delicious! Don't hesitate to book if you need something for a short stay in the middle of I-Drive.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad all went well and we look forward to your next Orlando Visit.

"Good value for money "

4
08/02/2016

Good value for money,room are large and are clean and comfortable.location is central on international drive,and the staff are friendly.the hotel itself is a little dated,but it's not a problem.great value for money.breakfast is a buffet and is sufficient,but the same every morning,however the hotel have informed me that they intend to change this in the next few months.overall,no problems,value for money

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your feedback. I am glad all went well and we look forward to your next Orlando Visit.

"Good staff"

5
02/02/2016

I am staying is 11 days at this hotel and I like it. Everything that has been contracted is being fulfilled till date. The staff are attentive, especially Cristina receptionist who works the afternoon and evening period. Cristina speaks Spanish, which helps me, always very helpful, friendly and efficient.

"Short Stay"

4
02/02/2016

Needed two nights in Orlando after returning from a cruise and the Best Western was our choice. It was located on International Drive and was near the things that we wanted to do. The staff was friendly and the breakfast was good. Good value for the money. Soon time to do away with yellow stucco interior walls though.

"Fantastic staff, bad rooms, decent breakfast"

3
01/02/2016

I would definitely consider this to be more of a motel than hotel. But it is priced similarly as other much better options such as the hyatt place and courtyard. The place advertised renovated rooms, but As a best western diamond member, I don't know if my room was a renovated one or not. It was perfectly clean, but gave an old worn out feeling to it, especially the carpet. Also, since all the rooms face the outside and the location of the property is on I-drive, you will hear loud music into the wee hours of the morning. The staff though was fantastic in the few interactions I had with them.

"moldy rooms"

2
01/02/2016

The room smelled from mold. We all were sneezing, coughing and had itchy eyes every time we were in the room, which immediately cleared up when we left the room. The AC was very noisy and the bath tub was old and rusty.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Hope thank you for your feedback. I am sorry for your experience. We will ensure the room gets corrections as I narrowed down the room See you soon

"I like best western, but..."

3
29/01/2016

Best western is a category - not all hotels are the same. This one is at the lower end of the BW category. Adequate. Staff very friendly though. For instance, there was coffee (not high quality) in the room, but no tea. Also, there was a period high-pitched whistling sound that was rather disturbing.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Best Western"

5
26/01/2016

Very nice staff and helpful. Room was clean and price was great. I would stay here again as it was a last minute trip and we were able to find a place that allowed us to check in early so we were able to go to the parks with our kids.

"worst experience ever"

2
25/01/2016

rude manager charged my account twice for the same service didn't report to me on time unhelpful just a disgrace never going there again worst time ever UN professional and and luck of understanding on what customer service is all about no apologies just rude senseless and unprofessional never recommend this-place ever worst hotel ever too noisy at night too stuffy in rooms

"Think Twice Before Booking A Room"

2
24/01/2016

Pick this Best Western because it is in the middle of things to do in Orlando. Bad mistake. The room had a real Funky Smell, needed to go to Walgreens down the block and purchase air freshers. The smell is coming from the A/C and it needs to be cleaned. I FOUND THIS SKID MARK ON MY SHEETS, HAD CLEANING CHANGE THEM. The good points the water is hot, with good pressure. The Breakfast is hot and good and is like most hotels the offer breakfast with the stay.

"A Good Hotel In A Good Location On International Drive"

4
21/01/2016

The hotel was in a convenient location on International Drive,with shops and restaurants within walking distance and the trolley stop outside to take you further a field. It is a bit dated but clean and comfortable with all the facilities you need in a hotel including free parking and serves a very good breakfast.The hard working staff were all very pleasant and helpful.

"Met our Needs!"

4
20/01/2016

We booked this hotel as part of our Getaway package with Jetblue. It was very clean...the staff was knowledgeable and always helpful...the lobby had a computer for easy access to print boarding passes and such. The included breakfast was very good, clean and a decent selection of items....the ladies that ran it were on top of everything. Nothing was empty for more than a minute or two. The location was great. Walking distance to several good restaurants and fast food places. Also it was across the street from Ripleys Believe or not! The beds were very comfortable. They are in the middle of remodel, but that did not hinder our stay. The only "real" problems were the elevators....one rarely moved when you got in it ( we staired the 4 floors several times) and the other one was missing buttons or the kept falling out.

"Best Western International Drive"

2
19/01/2016

The noise from International Drive (people screaming, tires squealing, sirens, horns blowing, etc.) and the noise from the nearby Nightclub (a consistent bass sound until around 2 am, along with the patrons in the parking lot whooping and hollering all night long) make sleeping here impossible. The hotel is going thru some renovations so in the day when we thought we could get a nap, that was also impossible due to the workmen outside making a lot of noise. We asked about being moved to another room and were told there was nothing available.

"Too much noise"

3
19/01/2016

Everything about the room was fine although the bed wasn't the most c0omfortable and it would be nice if they gave you a real blanket as opposed to one that's barely as thick as the sheet. But the worst thing was the bar next door called Mango's....they stayed open till 2a.m. and they were very loud, so don't expect much sleep...if you don't mo ind that kind of noise then by all means book a room.

"Most sensible choice"

5
18/01/2016

This hotel was great for what we needed: somewhere to rest and shower after a long day at Disney. It was a bonus to have such a filling breakfast here too, especially when eating out gets so expensive! We had lots of questions and the staff was able to accommodate anything we needed. They even called their shuttle for us last minute when there were no Lyfts or Ubers available on a stormy morning when we needed to get to the airport quickly. Also they double washers and driers and they provided quarters for us to use them and they got our clothes clean in no time. Only problem was if you are a light sleeper the noise from the night club might be too much, but you will be too tired to care. Also if other guests are smoking it will go through the vents and you will smell it. Also did have to keep the air conditioning on at all times otherwise the room got stuffy had a wet smell to it. With air on you don't smell it at all. Also I wish there were more options for the shuttle times for disney and universal. universal is only one pick up in morning and one pick up in evening, so if you want to stay late or come earlier you have to call a left or uber.

"Excellent Location"

3
17/01/2016

Room ok. Nothing fantastic. Breakfast ok. good place if you are on a budget. Housekeeping was good. Close to supermarkets etc. you can use the I trolley to anyplace on International Drive. Front desk pleasant enough.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Tobi Thank you for your feedback. I am glad you found our location convenient. We are excited about the next upcoming weeks as we are renovating our hotel and we hope the rooms will go from OK to super. We hope to see you again soon

"Ignorant Front Desk Staff"

1
13/01/2016

When checking in the man on the front desk never listened to my requests and gave me a room so far away from where I asked for, and with it being pre-paid I had no choice. Girls in the breakfast room were amazing and very helpful.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Djmek Thank you for your feedback. I am glad the breakfast attendant were helpful. They do stride to ensure the breakfast experience is up to guest expectations. I would like more details on the issue you had at the front desk. Please contact via phone or [email protected] Your feedback is very important so we can use it as training to improve any issues we encounter. Hope to hear back

"Excellent Customer Serivice"

5
06/01/2016

I stayed there for about a week to take my family and daughter in Disney. In terms of price it is great value. I found the very good breakfast with sufficient varieties of food. Although the building is old and I had some issues but I received an excellent customer care from management. General manager and his delegated staffs are really excellent. They have given the priority to take my concern and resolve it. This is really important for any business. I have plan to stay there again. I strongly recommend.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Guest Thank you for your "fantastic"review. I am glad all worked out ok for your stay. The plus of it is we are renovating our hotel and we will have an upgraded product soon enough. We hope to see you soon

"Great House Keeping, but skip this place"

2
05/01/2016

My family stayed at this hotel for 5 nights. We are pretty laid back, but we will not be staying here again. First of all, the rooms were clean and the housekeeping staff did a fantastic job. There were no bugs that we saw in the rooms. The location is also great and very close to a lot of things. Now for the bad. The bathroom door had a section cut out so that the door would pass the toilet when closing. It still would not shut tight. There are lots of outlets for a hotel, but several of them were so old that everything we plugged in just fell out. The beds were both very old, but one was older than the other and was unbearable to sleep on. The pillows were worn out and provided no support. The bedding was thin and when you ask for an extra blanket, the night manager says they're out. Amazingly the blanket you wanted at 11 p.m. will suddenly be available at 8 a.m. when house keeping just gets there (also known as, manager is too lazy to go get the blanket because you can't convince me you had time to get that blanket back, wash, and dry it in the middle of the night when you have told us the staff is working minimal for the holiday and won't be back until the next day). Also there is NO PARKING. They have 135 rooms and 75 parking spots. They tell you to go park next door at the restaurant. We had specifically requested a handicap accessible room and were told we'd need to park across the street, but we could drop off those who couldn't walk. They do not care if people are double parked, and we were positive that they were renting out their parking spots to the club next door. Suddenly there were cones in the parking sports reserving a variety of spots for people. The morning we left a vehicle and trailer had managed to take up 4 spots when they were still short on parking. One day our room keys were completely shut down, but every time we wanted into the room it took several attempts for the doors to unlock despite them showing "green" when sliding the cards to open the door. The reviews claim that they have remodeled. They either haven't, or its a horrible job. The shower tile had a horrible patch job, handicap handles in the shower were pulling out of the wall, there were visible patches on the bedroom walls that were unpainted, and when my aunt walked passed, scratched her hard enough to cause her to bleed and need three band-aids. There is a washer and dryer, it is $3.25 to wash and $3.25 to dry, expect to run the dryer twice to dry the clothes. The breakfast provided is minimal and not worth the stop, try one of the IHOP's or Denny's down the street.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Christy Thank you for your feedback. I am glad tat you found our room clean. We stride to provide superior customer care and I will certainly address the issue with the night shift as this could have been handled. We are in process of renovating our hotel and we are starting from our exterior and then our interior rooms as you saw some lifts and parking cones affecting the lot. The lot holds 90 spots+ 4 ADA and we do not allow un registered including the new night lounge. I am surprised to read about breakfast as we offer variety of food including daily fresh pastries and hot items that are not required by Brand standards. We will have a better product within weeks and I hope you will reconsider visiting us and If so please email me at [email protected] and I will assure you will have 100 satisfied experience.

"Pleasant and comfortable stay"

4
01/01/2016

Firstly I must say, in my opinion, most of the pics of this place must've been when the place was just built. It's not a pretty as I thought it would be. Apart from that, the place is comfortable. Decent room - fridge, microwave and coffee maker - along with flat screen tv and dressing table and cupboard. The air condition worked well and my sons and I were satisified. This hotel comes with a complimentary breakfast. My family and I stayed at Heart of I-drive in November who also said they had complimentary breakfast, haha, a joke of bread, cereal, juice and butter, everything else you had to pay for. At BEST WESTERN we had waffles, bread, jam, peanut butter, pastries, juice, coffee, tea, eggs, sausage, yoghurt (granola and raisin) all FREE to choose from. It was delicious. Let me give a big shout out to these people who work at BEST WESTERN... Lisbeth V. and Lisbeth from the breakfast area. So friendly, kind, helpful and warm, may God bless you and your families. Yolany and Daniela the housekeeping staff. Friendly, kind and pleasant. God bless you both and your families. The groundsman, sir you were so kind and friendly. God bless you and yours. Would I recommend Best Western... yes!!! It is in a great location, comfortable and who could beat a great free breakfast!!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Kayleen Thank you for your feedback. I am glad you found our staff and your expectations met. I am glad to announce that our hotel is undergoing a renovation so in the next 90 days you will see photos of the update we are adding. We hope to see you again soon

"Good Bang for your Buck!"

3
27/12/2015

I stayed at BW from the 24 - 26 of December. The hotel had all that I needed. Microwave, fridge, free breakfast and parking, perfect location and no bed bugs. I was so worried about them. If you want to nit pick at the details, the hotel was a bit run down and minor repairs were desperately needed, such as plaster on some walls, taps fitting in the proper place and light sockets flush with the wall not just placed in there. And the smell....damp mold smell but your nose was desensitized after awhile. ( I am interested to know about health and safety departments job) Overall, it had what I needed. I wasn't in the room for very long anyways. All the amenities that you needed. I love that the employees were able to eat the food at breakfast time. To me that meant, the manager cared about their workers. However, I did feel it was inappropriate to be in line with us. I would suggest that perhaps having their own trays in the back room would be more... ethical and comply to health and safety. (seeing as they are eating, are they washing their hands? are they putting food back on the floor? )

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Lori B Thank you for your review. I am glad you found all you needed for your bucks . The good news is our hotel is undergoing renovation so we will have a fresh up to date look and correct all items that need attention. By March 2016 hotel will look different. I also am going to look into the breakfast comment: yes we do offer employees lunch and breakfast but usually it is on Off times so I will address this as no employees should be mixed while breakfast is open. Thank you again for comment and we hope to see you soon

"COMFORT, QUALITY, & CONVENIENT"

5
20/12/2015

I love this BW property. It is in a very convenient location on International Drive in Orlando. The hotel is a bit dated but it is clean, (very clean) and comfortable, and the staff are extremly curteous and helpful. One issue, while not a problem for me, but something to be aware of, is English is not widely spoken with the housekeeping department. Check-in and out was easy and front desk staff always asked if I enjoyed my stay. The breakfast was well organized, and offered a nice variety of items. This is not a 5 Star motel but if you are looking for a clean room, quality breakfast, and safety this Best Western more than suffices.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Rosemary Thank you for your review. I am glad you enjoyed your stay. The good thing is we are going to renovate our hotel to get rid of the old look so in the next 60 days we will have a much updated product as well. Look forward to your next Orlando Visit.

"Place is a dive"

1
19/12/2015

This was by far the worst hotel I've ever stayed in. Right off International Drive I thought it would be OK . I don't know who was writing the reviews but this place is a total dive. DO NOT STAY HERE. Plugs came out of walls, bathroom door was broken, tub was disgusting. Rooms were old and severely outdated. Smelled of mildew. Pool area looked like a crime scene.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Steph Thank you for your feedback. I am sorry your experience did not go well. It is not our custom to provide a room such as yours. While we are planning to update our hotel we stride to always provide excellent service and clean room which is why other guest had different experience than yours. I would like to further discuss your issue and please contact me at [email protected] as I would like to make up the part of your stay you were not satisfied with.

"A pleasant place to stay."

5
16/12/2015

We have stayed at this location several times and have found the location to be excellent for ease of travel, restaurants and attractions. We were pleasantly surprised to find out that the room key had a discount for the restaurant we previously had decided on, Uno's Pizza, adjacent to the hotel. It was honored without question by the restaurant. The room was clean and neat and a ground floor room request was honored upon arrival. We neglected to report the malfunctioning coffee maker when we checked out. This was due to the availability of the free breakfast (with hot coffee) served until 9:00 a.m. Staff refilled the serving dishes up until the cutoff, a service most appreciated. We will stay here again as we can depend upon the quality and services available. Mounya, at the front desk at check out, made sure to advise us of the "Welcome Back" discount which we will use if competitive the next time we visit.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Great Location"

4
16/12/2015

Recently stayed one night here and was very pleased with the pleasantness of the staff, clean rooms and the great location. Great spots to eat and not a noisy atmosphere. Breakfast was served the next morning and was adequate and filling. Would recommend this to travelers in Orlando.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando Visit.

"Central, clean safe and friendly"

4
12/12/2015

We stayed a couple of times at this location. It is very central to getting the bus/trolley. Near restaurants and shopping and great access to Internation Drive with the Trolley which is very reasonable. Standard breakfast. Pool was good. Room was a good size and we had a fridge and microwave. Nice clean bathroom. Very friendlly efficient front desk and cleaning staff. Would recommend.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit.

"Nicely located hotel"

3
11/12/2015

The hotel is located at International, close to Universal Studios and Seaworld. Also a lot of restaurants are close by. The hotel itself was fine, room was clean. Too bad you hear a lot of noises from outside of the room. Staff was friendly and breakfast was alright.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit.

"evertyhing is very good here"

5
11/12/2015

I liked everything: position, parking, nice clean rooms, kind staff, swimming pool. The price was reasonable. We were offered complimentary storage room to lock our things while we were going for a trip to another city. The breakfast was American, with a lot of sweets but still you could find something to eat. The restaurant area was well maintained. Only the coffee could be much better...

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback.I am glad you enjoyed your stay and we look forward to your next Orlando Visit

"Really is pretty average, but the staff are helpful and smile and can talk"

3
03/12/2015

Stayed here twice on my recent trip to Orlando and the Reception Team remembered me when I returned and welcomed me back - really impressive for a standard hotel in a busy location The rooms and hotel facilities are pretty standard, but not sure at the price I was paying I could expect more The hotel is motel style in layout with open corridors and this can make the rooms that face International Drive quite noisy - especially as the location is at the busier side of the Drive - this is a good thing, if you want to get out and about The rooms are a good size and really have everything you could need and want - two really good sized double beds and plenty of room. Annoyingly, as appears to be the standard in Orlando, the handbasin is outside the bathroom - which makes having your toilet a more shared experience than it needs to be The standard of housekeeping was really good and the standard of reception very good too The hotel offers a "free" breakfast, which is good if your expectations are low, but as it's free you can't complain - we didnt return after the first day, but plenty of people did The pool is small, but warm and the landscaping around the pool is far from engaging and relaxing,but it was a good place to cool down on a warm night I would certainly recommend The Best Western - its a pleasant enough place and as you spend so little time in the room it more than meets the tourists' needs Well Done Best Western - and well done to the Front Desk Team - excellent service

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear David Thank you for your review. I am glad you enjoyed your stay with our staff. We are in process of doing some updates so we get that motel look out and fall into more updated look. Please contact us directly for future stays and we will be glad to offer a welcome back rate

"Beautiful and reasonable"

5
28/11/2015

We stayed at this hotel twice in 2015 March and September each time for 10 days and will definitely be returning on march 2016 for another enjoyable stay. This hotel is excellent for the weary traveller or the family on vacation. Situated at the top end of International Drive it is close to all attractions and all the staff are very helpful from Abe at the front desk to the staff who clean the rooms. Breakfast is on a self-service with a host of different foods on the menu, the rooms are quite spacious and the beds are very comfortable. The pool area was cleaned daily, and all this at a very affordable price. I would highly recommend this hotel. The only bad thing I can say is that our holiday was too short.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward having you back on your next Orlando Visit.

"Perfect for the Convention Center"

5
25/11/2015

I was in town for the NAEYC conference and stayed at Best Western Plus. My stay was very pleasant and comfortable. The staff was extremely warm and friendly. The proximity to the Convention Center was very close and is within walking distance ,though the conference provided a shuttle. The breakfast was very good and perfect to start the day. The rooms were neat and clean! There is also a really good family diner next door to the hotel.....Highly recommend!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward having you back on your next Orlando Visit.

"Should have been warned about the garbage truck!"

1
25/11/2015

My husband and I flew in late and just wanted a clean quiet room to spend the night before completing our travels the next morning. The room was clean and the staff pleasant, however, at 3:00AM a very noisy garbage truck arrived and it felt like it was right outside our room. It immediately woke us and I'm sure every other guest trying to sleep on that side of the hotel! Totally inexcusable! Would never return and encourage any future guests to inquire about this noisy stirring in the night before selecting their room or deciding to stay at this property!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for review. I am sorry for the experience you had. I 100% agree with you. I actually made contact with the waste management company to address this issue and this will not happen anymore as we scheduled for this kind of thing during middle of day not at night. Please contact me at [email protected] as I would like to make up the part of stay you were not satisfied with. Frank Pacienza General Manager

"Wonderful Staff, Great Breakfast"

5
24/11/2015

This was my boyfriend and I's first trip together and I just have to say that our stay here was amazing. We stayed in room 125. From the moment we walked in to check in tired from a long drive we were greeted by a cheerful gentleman with a smile on his face. Our room was clean and very spacious. My only concern was that I had accidentally booked an accessible room so it had no bath tub. The shower was flat so the water would track all the way by the sink, My second concern was that house keeping came around at 8:15 am and you can hear the cart. Other than that Breakfast was amazing. House keeping does an excellent job cleaning the room and they're all so nice, especially Yami I don't remember her full name but I do remember that she is from Honduras. She was very kind and helpful when she saw me struggling trying to throw away a pizza box. I would recommend this hotel to everybody due to it's location, friendly staff, and amazing breakfast. Hopefully next time I get to try that swimming pool.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Yesenia Thank you for your feedback. I am glad you enjoyed your stay. For future stays please contact me directly at [email protected] We have a Welcome back rate and I will make sure you get the same room

"Very small rooms and could do with some renovations"

2
24/11/2015

I spent 3 nights in October 2015.The rooms are quite small.The breakfast buffet could do with variety and better quality options.The location is great.The pool is not very clean and so are the rooms for the price.The reception however was great.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Miss BK Thank you for your review. I am glad you found our location and staff to your expectations. We are going to upgrade our rooms in the next 90 days so we will have a fresh up to date look. Hope to see you again on your next ORlando visit

"Tourist trap"

3
22/11/2015

I am not sure if it is a common practice in US, but when I arrived at the hotel they charged me a lot more than when I booked, which included something called resort fee. I had no choice but to pay as it was impossible to look for accomodations at that moment as we arrived in the evening and with our luggages. As a foreigner I prefer they put the FINAL price on their website when people make their booking. If I had known the resort fee stuffs I would have chosen airbnb.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Shlui1 Thank you for your feedback. I am sorry that the resort fee was a surprise to you as we advertise this on all the website when getting your quote it usually discloses taxes and fees. The resort fee is very common in the Orlando hotels near theme parks area as they include Shuttle to parks ,free wi fi and other local amenities. We hope to see you again soon on your next Orlando Visit regards Frank

"Great Deal, Great Location on International Drive"

4
16/11/2015

We've been staying at this property for getaway weekends for years. It's the best deal we've been able to find on International Drive. The rooms are very nice, beds amazingly comfortable, service always good, nice pool, everything maintained in working order.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am Glad you found our location convenient for your needs We look forward to your next Orlando visit.

"Pleasantly surprised by the value"

5
14/11/2015

When planning our first trip to Disney as a family of 4 on an extremely tight budget I chose Best Western for the price. I figured that after a long day at the parks a clean quite place to sleep was all we really needed. At Best Western on International Drive we got SO MUCH more. We started with a late arrival (after Midnight) and were greeted by a very pleasant man who made our check in experience quick and easy, which was greatly appreciated after a long day of travel. We got to the room to find it clean, comfortable, and equipped with everything we needed for an enjoyable stay including flat screen tv, in room internet, and the every important coffee maker. The breakfast provided was more than we expected and far better than the free muffins and weak coffee we expected. For my 11 year old daughter, making herself a Mickey Mouse waffle to start her first visit to Disney was amazing. There were also fresh hot eggs, bacon, toast, juice, yogurt, cereal, fruit, milk, tea, and quality coffee. The selection was very impressive. The last day of our stay we decided to spend relaxing in the pool, which was clean, comfortable, and heated so it felt like bath water. I have to say though, that the best part of our stay was the staff. Every employee we encountered, whether it was front desk staff, people serving breakfast, or just passing housekeepers in the hallway, everyone had a smile and pleasant "good morning". While using the pool a gentleman (I believe he was the manager, but I'm not sure) came and asked if we were enjoying ourselves and if there was anything he could do to make our stay better. But no, our stay couldn't have been better. Even checking out was a breeze. Our flight was super early so we had to leave at 4 am. I just handed over our keys and we were on our way. We now plan to make Disney a yearly trip and will definitely return to Best Western. We chose this place for the price,but will return for the service and value.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Sheri Thank you so much for the kind comments. It makes me proud of my staff when I read a guest saying good things about customer service. We stride to enhance the Best Western Motto if superior customer care. We look forward to your next Orlando Visit.

"Good for family stays"

3
13/11/2015

Good local, easy walk to many restaurants in all price ranges. Close to universal and about 1.25mi from the Orange county convention center. Pool over looks the side / back of restaurant next door. For motorcycle riders there is no cleaning station nor was one offered when asked, for a hose and towals. There is also no covered or motorcycle parking. I would say this local is best for family stays, who will be spending there days at the parks.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear CaptAdam Thank you for your feedback. I am glad your stay was positive. I also have some good news about your comments as I assume you are an Harley Drive. We are going to become one hotel that will have a covered spot and will have the supplies for biker needs. We are in process of renovating our exterior so that is on our list. Please email me at [email protected] for future stay as we most likely will have it available soon. Thank you and hope to see you again

"Older but clean and met our needs"

5
12/11/2015

We booked our room through our airline because we were arriving late and wanted a place close to the airport to get a good night's sleep before starting our car journey the next morning. Pretty standard mid range hotel with good breakfast bar and free Wi-Fi. Room was very clean and staff was very helpful and friendly. Great beds. I would recommend it for the purpose we needed.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Beachguy 43 Thank you for your review. I am glad you enjoyed your stay and had a good breakfast. We are going to give our hotel a revamp in the next 90 days so we are confident our updated look will enhance the guest experience. Hope to see you again soon

"Somewhat close to Convention Center"

3
07/11/2015

An average hotel, clean every day, Located about center ways on International Drive, restaurants everywhere lots of traffic and people everywhere, the breakfast was very good and nice pool- The folks at checkin new what was going on and had lots of info to offer! My room was clean,with a nice bed, this hotel has a seen a few years, and it seems like it might need some updates- Still an ok stay. All rooms open to the outdoors

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Bryan Thank you for your feedback. I am glad you found our location,staff and other amenities to your expectations. We are actually going to do some updates in the next few months so soon enough we will have an updated look as well. We hope to see you again soon :)

"Average, if not for the saff"

4
06/11/2015

When my girlfriend and I came to Florida, our travel agent had booked us into a hotel that was unbelievably disgusting, and made us feel unsafe. I have traveled through central america with a backpack, and the hotel we were in was the most unsafe and unclean place I have ever (almost) stayed ("Anice Inn by the way, avoid at all costs). Needless to say, we could not stay at that hotel so I was forced to scramble and find a new hotel. Luckily for me, when I phoned this hotel (the best western that this review is for) I was treated by one of the friendliest staff members that I've had the pleasure to deal with. His name is Abe, and he went above and beyond for me. He found me great rates and gave me a bit off of our first night which helped us a ton. I would recommend this hotel to anyone who is looking for a nice hotel for the price, there was a great breakfast every morning, nice facilities, and convenient shuttles to the parks. Overall, I would say that this is a nice hotel for a cheap price. Obviously there are much nicer hotels out there, but the staff, rooms, and overall quality would be hard to beat at the price. Also, great location. Directly across from "Ripley's believe it or not" which was hilariously fascinating.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I am glad we were able to accommodate all your needs and we look forward having you again on your next Orlando Visit.

"gute Lage, trotzdem angenehm ruhig"

4
03/11/2015

We enjoyed our stay, breakfast perfect, possibility to sit outdoors for breakfast, nice pool, spaceous room, easy check in, shuttle service to Disney World included, WIFI all over the place... HINT 1: We had a room wheelchair accessible (Nr 124) although we travelled without one. It was on the ground floor, the doors were wide enough but the shower doesn't meet the requirements of disabled persons - it was a bathtub! HINT 2: you can book tickets for Disney at a counter in the lobby for a fair price. Since there was nobody there, one of the receptionists (Jose) suggested bying the tickets in a shop just across the street if we didn't want to use the internet. "Prices are everywhere the same". He gave us a slip of paper on which he wrote his name and a number, we should give to the staff in this ticket shop and tell them that we got this hint from him.So we did and the following morning we had to find out that we got overpriced tickets (nearly $12 more per person that we would have paid at the ticket counter at Disney's). This made us angry and we felt cheated. Talking to him later in the eveing he said he had believed the prices were the same although he hadn't known for sure and he admitted that he get gratuity in form of a gift from this ticket shop. CONCLUSION: Buy your tickets at the counter in the hotel or directly at the ticket counter in Disney World!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback I am so happy your stay went well. I did notice room 124 has a tub. That is still considered Handicap room it just has different functionalities. We have different rooms like this with different specific so we can accommodate all needs. I will look into the ticket issue as we just started with a new company and we will resolve it soon enough. But to all guest I usually recommend to buy either online or directly at park as very difficult to get cheap tickets without going to a timeshare presentation or something similar. Hope to see you again on your next Orlando Visit.

"CLEAN AND COMFORTABLE"

4
30/10/2015

We stayed here to go to Halloween Horror Nights at Universals and the stay was very comfortable. I don't think that you can find anyone more scared and anal when it comes to hotel stays, bed bugs, insects, or cleanliness than me. We came here and was pleasantly surprised. I was looking online for an inexpensive hotel and after going through over 20 different hotels in my budget price range, and all the reviews, I realize that some reviews are good but some make you want to run. So I decided to stop by this hotel on my way to the theme park so we can check it out before we book it. I asked the gentleman named Dakoy at the front and they took me to one of the rooms so I can take a look before I booked it. I have to say, the beds are clean and comfortable, the bathroom counter was outside of the actual bathroom and was nice and clean as well as presentable. The bathroom itself was clean but not very updated. The breakfast in the morning was really good and they had a variety of things. The best part of my stay was my breakfast. Mounya at the front desk and the manager was very pleasant and friendly when we were checking out. The hotel grounds can use a makeover/paint, but the room was nice. I will definitely stay here again and recommend it to anyone looking for a clean and comfortable place to stay while on a budget.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Cindy Thank you for your feedback. I am glad your stay was positive and that you had a good time here in Orlando. We are actually doing some updates on our rooms and exterior so contact us directly for a Welcome back rate. We look forward to your next visit.

"Very good hotel"

5
30/10/2015

The hotel room was very clean and the customer service was very professional. Dakoy really helped me out and he also booked a reservation for me to go to the airport. Dakoy was so hands on and very respectful. I wish all of the front desk agents and other best westerns were like him.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Noel Thank you for your reply. I am glad all went well and I will share this with Dakoy. Hope to see you again on you next Orlando Visit.

"Great location - Poor customer service"

2
28/10/2015

My family stayed at this hotel because of the location and affordability. The room was average; bonuses included a microwave, mini-fridge, coffee machine and free hot breakfast. For the price this hotel lived up to its expectations until there was a little problem. I noticed there was a leak coming from the ceiling in the bathroom just above the shower. It seemed there was a crack between the ceiling and wall that was dripping from the floor above. The bathtub was beginning to fill with water. I called the front desk to make them aware of the problem. I was told that the manager would be contacted. A bit later, the front desk clerk called back to inform me that she was unable to get ahold of the manager, the general manger, nor maintenance. When asked if the room would be suitable for the night, I answered no because the room was unsafe. The front desk clerk stated she would attempt to re-contact the manager. After another unsuccessful attempt, the desk clerk called back to provide my options. Either my family would stay in the room or go find another hotel (at this point it was well into the night). I was shocked to say the least. The ceiling was leaking and the desk clerk could not move to me a different room and suggested I change hotels!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Megan Thank you for your feedback. First and foremost I am sorry your stay was not the best. It is not our custom to provide such service and I think we could have handled the situation better. I would like to further discuss this if you could please reach out at [email protected] or 407 345 1172 as I want to make up the part of stay you were not satisfied with Look forward speaking to you

"the lady that worked on 10/18/15 on the left counter <3"

5
22/10/2015

i will come back the service was excellent keep it up guys, even with the system down i was checked in with no problem. thank you lady at the counter. the breakfast was really great! the cheese eggs and smiling faces let me know i chose the right location

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued guest Thank you for your feedback. I will for sure share this with my staff and we look forward to your next Orlando Visit.

"EXCELLENT PLACE"

4
19/10/2015

I love this hotel. I would stay there again at this hotel. Everything was perfect. The breakfast. Tthe staff and the location. Wouldnt change a thing. we will be coming back again. Jose was the best. He and the staff would answer any questions we would have. We would tell all our friends about this place.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit

"Pleasant stay in Orlando"

4
15/10/2015

We were in the "same" Best Western Hotel few years ago, I believed that it was then in the other location (somewhere further on International drive) The room was clean, staff was very friendly & helpful and the breakfast was decent. The last 2 days of our stay, the cleaner woke up us very early in the morning and then didn't clean our room at all! Towels were gone & I asked for support. Later on that day, the cleaner showed up again in the late afternoon & they wanted to clean our room (?!) I had no clue what they did. After our event, I spoke to the manager, he gave us some lame excuses and felt "offended" by our remarks. Hey dude, when we didn't give your feedback, how would you correct!! The service & your management was not Okay.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next Orlando visit

"Our stay at Orlando"

5
04/10/2015

We liked so much our visit in Orlando. Best Western is so good,with a good staff,in special Mounya,an gentle and efficient receptionist. It´s located at International with Jamaican.At the corner we´ve restaurants,stores and so near,a super market.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Valued Guest. Thank you for your feedback. I am glad we met your expectations and I already shared this with Mounya. She was happy to see this and she works very hard to ensure our guest have good experience. We look forward to your next visit.

"Decent for the price"

3
01/10/2015

No real issue with the room. I had to change the initial room that was booked. When I walked in, it smelled "stale". New room given without fuss or incident. Staff is beyond helpful which made things better. Breakfast was actually really good. I would stay here again.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Shar914RN Thank you for your review. I am glad the staff and breakfast was up to standard. We in process of updating our rooms and I know soon enough we will have a nice fresh look that our guest will love in addition to our great staff service. We hope to see you again soon!!!

"good enough to stay for a few nights!"

3
01/10/2015

the hotel is good enough to stay for a few nights, but the rooms are really not so nice. a very old and, this is what disturbed us the most, smelly room. it was impossible to open the window and unfortunately we had a moldy cellar smell all the time. on the other hand it was very close to the universal studios!

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Melz313 Thank you for your feedback. I apologize if the room was not up to standards. The good news is we just prucahsed this hotel with my company and are in process of renovating our exterior and giving the rooms a fresh update look. By the end of year we will have that in place. Please email me at [email protected] should Orlando be a destination and I would like to let you try out the hotel again. Hope to see you soon!!

"Nice staff BUT!!"

3
30/09/2015

Initial booking made through "booking.com" was not found on reception so charged us at a higher rate for 3 nights even though we had showed booking confirmation from booking .com.and had to contact them to sort out with hotel...we have already been debited on visa higher room rate and still waiting for the promised refunded difference. To to it all off "BED BUGS"..never experienced before but know now.first couple off days wondered why had small bites on upper legs following the last night we stayed iwoke to find lots of itchy small bites..on complainng to the lady on reception..all she said was sorry must be little ants i will advise house keeping.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Prinz52 Thank you for your feedback. I am sorry you encountered this experience at our hotel.Regarding the Bed bugs our hotel was recently purchased and that was one of our first inspections to be sure and we had none reporting. We also have a preventative maintenance program with a professional exterminator who comes and threats our rooms on weekly basis. Please email me at [email protected] as I would like to find out what room you were in and I can verify with the exterminator just in case. If you feel you were not satisfied with your stay please reach out and I will make that part up. Hope to hear back take care Frank Pacienza General Mgr

"Why Pay More Elsewhere?"

5
29/09/2015

Got everything you need except a snack vending machine but when you can walk one minute to walgreens or the local supermarket, it's a small omission. Comfy and clean bedrooms, friendly staff, free parking, conveniently located between the convention center and universal. Access via bus and IRide Trolley to everywhere.

Frank P, General Manager at BEST WESTERN International Drive - Orlando, responded to this review
Dear Papito thank you for your feedback. I am glad you had good time at our hotel. Over next 60 days we are going to remodel our hotel and we are adding a sundries Store in lobby so we will have all the goodies guests needs. Please like us on Facebook for special promotions Hope to see you again