Best Western Southside Hotel & Suites,  Orange Park

4.0/5  - based on 387 guest reviews.
4580 Collins Road, 32244-9521, Orange Park, United States - See map
+1 904 264 4466 +1 904 264 2193

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> Room 1

1 adult

 

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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TripAdvisor Traveler Rating
based on 387 traveler reviews
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Welcome to our 2015 and 2016 Director's Award winning Best Western Southside Hotel & Suites, located off I-295, Florida. Our south Jacksonville, FL hotel is only two miles from Naval Air Station Jacksonville. We are 11 miles south of downtown Jacksonville and 23 miles from Jacksonville International Airport (JAX). Sunny skies illuminate the sleekly designed lobby of the Best Western Southside Hotel & Suites - Collins Rd. Our hotel is located near attractions and businesses. Travelers have plenty to see during their stay in the Jacksonville, FL area. Our hotel's location is convenient to Veteran's Memorial Arena, Everbank Field, Kennel Club/Poker Room and the upscale St Johns Town Center. We're also near the rolling fairways of Eagle Harbor Golf Course, Club Continental, FL Yacht Club, and Jacksonville Zoo, MOSH, take a short ride to the beaches or explore St. Augustine culture and historic tours and premier outlet shopping. Since our hotel's location is in Jacksonville south, and borders Orange Park, we're perfect for military and government travelers. We're near Naval Air Station Jacksonville, Naval Air Depot and several military contractors. Our 500-sq-ft meeting room accommodates conferences and social events. Whether vacation or business brings you to our hotels, our amenities will satisfy your needs. Start each morning with hot complimentary breakfast. Use the free high-speed, wireless Internet access. Make use of our business center computers. Take time to enjoy the outdoor pool and an on-site fitness center. When you're staying around Jacksonville, our hotel's amenities make us the ideal choice. With helpful staff members always on hand for recommendations, tips and advice, they act as local ambassadors and know where guests can go for great local cuisine to exciting recreation. Business and family friendly and a 100% non-smoking hotel, guests feel right at home!

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Room 1

Guest reviews


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based on 387 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
179
Verygood
 
86
Medium
 
60
Poor
 
41
Horrible
 
21
Business Business 96
Couples Couples 74
Family Family 149
Friends getaway Friends getaway 24
Solo travel Solo travel 30
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Southside Hotel & Suites,Orange Park
  • 3
    « Decent place »

    The hotel was decent. Clean room and comfortable bed. General maintenance could be improved as evidenced by the condition of the carpet and the exterior of the building. The breakfast was good and I especially like the waffles.

    1
    « Would not recommend »

    Hotel smells as soon as you enter the lobby. Could smell cigarette smoke on elevator. Beds were uncomfortable. No tub in bathroom. Definitely needs renovating. Breakfast was terrible. Everything was cold (eggs, biscuits, even the sausage gravey). I ended up throwing it out and just ate a bagel. I would not recommend this hotel

    3
    « Great »

    My husband and I spent the weekend at this hotel we were visiting from Savannah , Ga to attend the UniverSOUL circus. ; we stayed April6-9. We were originally gonna leave the 8th, but we were so comfortable we stayed an extra night. We started off on the wrong foot because when we first got our king room there was hair in our bed and in our tub. I immediately went to the front desk because we were not about to be in a dirty room. The guy at the front desk mickey made sure someone came up and cleaned the tub and changed the sheets while we were there in the room. So i would definitely be staying at this hotel again when we visit Jacksonville !!

    2
    « The Lies People Tell »

    This hotel is far from excellent! First of all DO NOT let the pictures deceive you. It is amazing what a nice camera and good lighting will produce. The hotel has a stale smell that even the best air freshener couldn't mask. I found fingernails on the carpet and dust everywhere. There was even toothpaste on the back of the front door. They offer a continental breakfast but I wouldn't dare eat it.

    4
    « Unplanned trip »

    My family and I had a unplanned trip to Jacksonville To See family, we stayed at BW and to our surprise it was very pleasant. The Suite we stayed in had two queen beds & 2 pull out queen bed couch's it was very spacious for our party of 6 . The rooms were very clean and well kept . The breakfast was the kids favorite they offered a variety of hot items , biscuits & Gravy , waffles , eggs, sausage along with the basics bread ,bagels, fresh fruit. The staff was very friendly and accommodating when we had questions... what a value this was price wise and location! Will be staying again our next trip to the area.

    5
    « Orange Park gem »

    BW Southside is a real value for one's money. Rooms are clean, comfy beds, a decent breakfast bar, and a staff that knows the value of service. We choose this facility when in Jax area for several days two-three times a year for the combination of service, price, and location.

    3
    « Nice rooms, but drawbacks »

    We recently stayed at the Best Western for a night. The room was a very nice size, clean, and with a comfy bed. Service was acceptable at the front desk. Street noise is very loud on a Friday night, and it really sounded as if the road is a common spot for people to race their cars. Many engines revving late into the night. In the morning, the shower never got warm despite me waiting about five minutes to see if it would warm up. It was too cold for me, so those who highly value a hot shower and a quiet room might want to look elsewhere.

    3
    « It's ok. »

    Check in was fine. Room itself was very large. However, the laminate floors made it seem very cold and uncomforting. The sofas were extremely uncomfortable. The bathroom had a large hairball under the sink and I saw 2 roaches. The bathroom itself was much to small considering the space for the bedroom and dayroom.

    2
    « Needs some TLC »

    Sorry to say this hotel didn't make a good impression. Will it do in a pinch, sure. Why: our door lock was faulty & had to be worked on by maintenance, the hot water only got warm, the floor of the tub was stained so it looked dirty, outside the tub around the baseboard area and creeping upward - was falling apart from water damage. The carpeting looked like it hadn't been shampooed in years. We had the breakfast and survived, but some in our group were nervous to do so!

    4
    « A clean, convenient and comfortable hotel for the price »

    I was very impressed with the room I got for the price I paid. It was very clean and comfortable; I had two very good nights of sleep on my bed. Having the sink across from the bed was a bit unusual, but it was very clean and well-kept, and I was able to keep all of my grooming and oral hygiene aids on the sink's good-sized counter. It was very convenient to all Jacksonville-area activities (about a half hour from downtown, where I went to see a show) and to many area restaurants (I ate breakfast one morning at the Metro Diner about 2 miles away). I would recommend this hotel if you are on a budget and need a clean, comfortable and adequate room convenient to many points of interest.

  • 4
    « Nice spot »

    Quite. nice people at the front desk. Room was clean with hot water and comfortable bed . The continental breakfast was typical to any other hotel but whar really made a difference was the price for the room

    2
    « Hot water is a must not an option »

    Had no hot water, called front desk said they're working on it but questioned why they failed to mention it at check in, not apologetic. Hard to wait over an hr to get cool water, was late to a family viewing because of this. Still no hot water the following morning. Our 3 days here ended yup being one. Do not stay on the side with the gym opposite side had hot water.

    3
    « Fair Hotel »

    The front desk staff was very nice and accommodating. We had no reservations but have always found Best Westerns to be very nice. The room was clean but it was postage stamp size. Bathroom was very dimly lit and the sink to wash in was in the bedroom area almost directly across from the bed - needed to use the sink in the dark if you were with someone else. Breakfast was disappointing. The orange juice was watered down terribly. Only 1 restaurant close by - the rest were over a mile away. I would not stay at this hotel again.

    5
    « A little business and the NFL playoffs »

    On a weekend populated by a great many first timers coming to JAX for the NFL playoffs, the hotel seemed very busy the entire weekend. Staff and facilities were ready for the crowds, and the hotel was neither noisy nor messy, despite all the crowds. Really a good experience

    5
    « All around good hotel »

    Great hotel to stay at and I would recommend it. Good hot breakfast, Attentive staff, room was very clean. I had very little issues with this hotel. My only issues were that it took a long time for the water to get hot and that the internet provided was extremely slow. Otherwise, it was a great stay!

    4
    « Nice hotel close to NAS Jax »

    Nice hotel for the money, clean and very reasonable. Close to NAS Jax, shopping and plenty of restaurants to choose from. Easy access to the interstate and US 17, just a short drive across the bridge and you'll be in Mandarin.

    4
    « Clean, Good Location, Nice Stay »

    I chose this hotel for the location near what I was going to be doing while in the Jacksonville area. That said, the hotel is easy to access right off 295. The location is kind of off by itself on the one side of 295 - there are a ton of restaurants on the other side that are a quick car ride away. Overall, I would say this is a fairly decent area and felt safe/comfortable. The check-in process was quick and easy (I had prepaid on TripAdvisor) and was given the option of choosing my floor - I chose the first floor. The room (a single Queen) was nice, clean and decent for the rate that I paid. The bed was comfortable and the bathroom was clean. My only complaint was the noise from the other rooms as people shut their doors (they slammed really loud) and most people aren't considerate enough to realize that they need to shut their doors quietly. There was a small gap under the door that allowed some sound in as well but I just put a towel down to try and mute the sound. The room had a nice size TV, small fridge, coffee maker and a desk. Breakfast was served in the lobby and included a mix of hot/cold items - eggs, bacon, waffles, muffins, cereal, oatmeal, juice/milk/coffee - nothing spectacular but it served its purpose. Check out was a breeze since I had already prepaid. I would recommend this hotel and would have no problem staying here again in the future.

    2
    « Hotel smells water damage »

    For the price, you can find a better hotel. Not impressed. The reservation was for a special time with my husband, bed too soft, nice Jacuzzi but it took forever to get the water hot to enjoy it. Doors from the lobby would open for anybody, did not need to use you room card, did not make me feel safe.

    5
    « Nice place excellent value »

    The only thing that I wish they could do is mix the breakfast up a little bit.... it gets old after a week. Otherwise excellent good place to stay close to JAX. Easy drive to St. Augustine and outlets

    2
    « No Hot Water »

    Cannot recommend this hotel if you want hot water. Lame excuse from staff - "We're at near full capacity." They should not rent out extra rooms if they can't provide basic hot water to all customers. We heard from other guests that this has been a problem since at least Thanksgiving. Will request some type of refund.

  • 3
    « Most convenient to Naval Air Station »

    This spot was most convenient to the Naval Air Station for activities there. Clean and a very tasty breakfast layout. However, the room was a bit too stuffy and no air-system change seemed effective at reducing that. Also, the pool is not heated. In addition, the fitness center was mixed: some equipment needed adjustment not to create banging noises and the TV remote could not be found. Convenient to groceries and restaurants in the area by car with some variety 5-10 minutes from there.

    5
    « Weekend away »

    Very Nice hotel. A little renovation work being done but we were never disturbed by it. Room was clean and bed was really comfortable. Bathroom was super clean. Breakfast was great. Would definitely stay again.

    3
    « It's Ok for a night or two. »

    The people are very nice. The rooms are OK. They are clean and the rooms modern. However I can't conceive on the percentage of "excellent" or "very good" ratings. The masses must be correct though. I think the rooms and motel is Good. But just to get a picture in your mind, a modern Holiday Inn Express, A Hampton Inn might qualify as "very good". A Hilton may be " Excellent". This place is only good. It's ok for a night or two. You can still hear through the walls. Parking is tight. The climate control is not perfect etc.

    3
    « Thanksgiving Getaway »

    The hotel staff were very nice and friendly. Rooms average size, bathroom very small, we didn't have hot water during our entire stay we rented two rooms during our stay. The hotel is out of the way. Easy check-in and out process...

    2
    « A Horriable Experience they need HELP! »

    I had 4 hotel rooms for a family reunion and each of the hotel rooms were very smelly. The hotel room had plumbing issues, no hot water, the toilet kept running over all on the floor and carpet. No hotel room service we were told after wating for someone to fix the problem because the toilet was running all over the place that we had to fix the problem and clean it up because they do not do maintence and they do not have staff available. I was not even offered another room because their seemed to be an on going problem with the plumbing and short staff.

    5
    « Best Customer service in town! »

    If you're looking for a clean comfortable stay, this is the place you're looking for. Faith, Angel, and Micky are the best hospitality crew you'll ever find! Rooms are clean and the cleaning crew here are very friendly!

    1
    « Horrible »

    No hot water and unclean room Do not stay here. This was the worse hotel I had to stay in. Sleep in your car before you stay here. That is how bad it is. Was planning on staying 3 nights but it was so terrible we packed up and found somewhere else to stay.

    4
    « Best Western is BEST always...! »

    I prefer to stay in Best Western whenever i travel. Price is moderate, rooms used to be clean always. Representatives are friendly even when you contact them midnight. Above all i like the breakfast served here. More options and fresh and good food right in the morning.

    4
    « Great Value, Friendly and Clean »

    Great location to the major highways. Friendly and helpful staff. Nice breakfast spread lots of variety. Comfortable bed. Quiet even though near major roads. Convenient to restaurants and shopping. Good value for the price! Would stay again.

    5
    « trip to jacksonville to go to the orange park mall shopping target visit eating places best bets dog racing »

    we had a wonderful time always do we love the hotel and staff is always nice that makes the stay more enjoyable won a little money at the track shopping with my daughter and making memories that will last forever ate good food arons pizza is of the chain good italian food and service

  • 5
    « Big Rooms! »

    Rooms are very big! Surprised at that as most are all bed with no walking around room at all. This was wonderful with great breakfast! Definitely would go back here. Staff was extra pleasant & helpful.

    5
    « Fall Journey »

    Great time spent at Best Western Southside Jacksonville. Great location. Short distance to variety of shopping venues. Very close to NAS Jacksonville. Wonderful relaxing trip. Breakfast was delicious each morning and staff was very helpful.

    2
    « Disappointed »

    This is one of a few hotels where offers free breakfast in this area. I heard the Best Western Hotel chains have been improving, so I gave a try. It was a mistake. The entrance doors were old scratched up hand-opening doors. The front lobby was dark and smelly. The inside elevator door were so filthy. The room appeared that it had been renovated a few years ago. It was nice that a disinfected wipe was on the phone. The sink and bathroom were cleaned, but the water smelled badly. So bad that I had to use bottled water to wash my face and brush my teeth. The hotel staffs were friendly. The breakfast attendant was a nice lady. I will not stay this hotel again.

    2
    « Disappointment »

    Hotel is outdated and in desperate need of renovations and deep cleaning. The staff were very friendly and super accommodating which made the stay bearable. There is only one room in the entire hotel with a walk in shower and it was unavailable. The room itself was quiet but nothing seemed to work correctly. Internet was slow with frequent outages. There was no hot water our entire stay so we took lukewarm showers. There is mold growing in several places in the room. The curtains were stained. The bed was horrible with a sagging, creaking mattress with a huge dent in the middle. Air conditioner did not work. Breakfast was mediocre. Food ran out and was not hot. First and last stay at a best western.

    3
    « Weekend Stay »

    Room was ok. The hotel is under a major renovation. The beds weren't very comfortable and the room had a little odor that was covered by air freshener. The towels were not very soft at all and on the small side, perfect for a child. The value and location is what sold me. Breakfast was included and was nice being we had a large group.. it made the start of our day easier to grab something and go. I think once the hotel has completed their renovations it will be a very nice experience. The staff was nice and engaging and the location was not difficult to access at all.

    2
    « Air Show Weekend »

    While the outside of this hotel looks nice, it really is not good. I could not get in our room when we first arrived because the door latch was out of alignment. Once "fixed", it would not latch, and additional work had to be done. Power flashed twice causing the TV to shut off. The breakfast is frozen stuff warmed up, and the juice machine did not work while I was there. Worst of all, the water never got warm for a shower. Spend the extra $20 and go across the street

    3
    « Not a BAD stay, but..... »

    Decent place to stay one or two nights, but the rooms are pretty tiny - you have to squeeze between the desk and bed to sit down or get up from the desk chair. Also - a MAJOR MAJOR MAJOR pet PEEVE of mine - the hotel's internet cuts in and out. I spent better than 30 minutes on the phone with "tech support" for what is clearly an issue with the hotel's router. And once more, I ended up burning through a HUGE chunk of my cell phone data plan because I had to use my cell phone as a mobile hot spot to get anything done for work. The breakfast is okay, continental-plus, but nothing that will knock your socks off. I REALLY wish they would do something about all of the doors that don't fit the frames clearly. Guests have to slam the doors to get them to close, which can get very annoying. And never mind the housekeeping staff who think nothing of slamming doors DOZENS (literally) of times as they clean rooms - if you're unlucky enough to be at the hotel while the rooms are being made up, you'll be jumping out of your skin for the continuous series of "BOOM!" "BOOM!" "BOOM!" as the housekeepers go in and out of rooms. The parking lot in back of the hotel is VERY poorly lit, and there isn't much parking in front of the hotel The only reason to stay here is the price. If I get a match or better price at another nearby property on my next trip to town, I think I'll give the other property a try.

    2
    « Not my best experience... »

    This hotel smelled terrible. Was told by staff that it was due to water damage from hurricane. Our room smelled terrible too. We could not change rooms due to event. I had booked my room 6 weeks prior if not longer and was never given an opportunity to try a better place. The staff was nice enough but really they should of closed that place up. I will not be returning.

    5
    « Great hotel experience. »

    We had to get a hotel for one night for my son's soccer trip. The Best Western provided an excellent experience. Check in and check out were a breeze. The hotel was nice and clean. I would stay at this hotel again if we visited the same area.

    4
    « Great Stay »

    The room was clean. The bed was comfortable, I felt safe abd ir was nice and quiet. The staff was friendly and it did not take long to check in. I did reserve the room on Hotels.com. I would stay here again!

  • 4
    « My Review »

    Nice for the price. We would stay here again. Some furniture too large for the room. So be careful using the toilet at night, turn on a light. Odor in the Elevator, smells like some electrical or mechanical part is going bad. But worked just fine.

    5
    « Great loction »

    Had a terrific stay at the Best western Southside. The hotel provided a nice breakfast. It is conveniently located close to shopping, restaurants and the Navel Base. Right off of 295 Beltway. Just a hope over the bridge to Highway 95 or Rt. 1 to St. Augustine.

    5
    « Lovely room and very professional staff »

    A one night stay almost went awry due to a 3rd party booking service, but the manager stepped up and straightened it out for us tired travelers. We have a tastefully decorated room that is obviously recently refurbished. The bed mattress is very comfortable. Everything is very clean! So glad we picked this hotel. Big thumbs up all around!

    1
    « Nasty »

    No parking, lazy staff, smelled of chemicals that'll knock ya down, the elevator was unsafe and smelled like burnt rubber we even felt the heat when we got off. The rooms smelled musty and the bathrooms were dirty.

    4
    « Pretty good stay »

    I ended up here because the other two reservations my company made for me got messed up. It's kind of a weird location but close to the interstate. Parking can be difficult as it seems there's not a lot of parking spots available. Faith was very friendly when I checked in and took care of everything. Whoever checked me out was horrible. It's like I woke her up and she didn't know how to handle an Expedia checkout. Said she had to call and it would be awhile. I had to work early so never got to experience breakfast but hot coffee was available all the time. Housekeeping needs to work on its consistency as my room was never properly cleaned/stocked after I arrived each evening. All in all it was a pretty decent stay and I have no problems staying there again if I am back in the area.

    4
    « Our stay as a result of hurricane Irma »

    We came because a large oak tree fell on our home, which resulted in a loss of power. Don't know if you've experienced the hot muggy air of low pressure brings but it makes for and uncomfortable day and night, even little Roxie was panting. We struggled to find and empty room that wasn't a dump and this Best Western was a lifesaver! It was pet friendly and the staff was very friendly and helpful. Especially since they were filled with hurricane refugees from Harvey and Irma. The rooms were clean and cool and the continental breakfast was better than most. They served the usual waffles, bread products that were complimented with sausage gravy, bacon, Canadian bacon , and pork sausages. I probably won't stay here unless it's an emergency since I live 5 miles away.

    2
    « Less than Pleased »

    We recently stayed at the hotel for one night after a motocross event in west Jacksonville. Firstly, our hotel room smelled like body odor which was quite disconcerting. It seemed to be in the carpets. In addition, when eating a continental breakfast, we were misinformed of the time and instead of being given warning or time to finish gathering our meals, hotel staff started cleaning around us and we were rudely told that breakfast ended at 9:30 so we were out of luck. They all but snatched the plates from us. We felt generally unwelcome and will not be returning. The only plus was that the labor-day weekend rates were reasonable.

    5
    « An excellent stay! »

    Very nice, stayed for two nights. Clean room,could use some updating but not bad. The bathroom was a really odd set up. If you weighed over 200lb your leg will be touching the toilet paper roll so it's not gonna roll. Had to take it off to get paper off. Very noisy guests across the hall slamming doors at 6am. Didn't take points off for that, I have had that happen in many hotels. Exceptional breakfast buffet, coffee all day and night. Courteous staff all around. Overall a very pleasant stay.

    1
    « HORRIBLE STAY »

    AVOID THIS HOTEL AT ALL COST. Horrible 2 nights, A/C units are so loud they are unusable. Housekeeping never once attended to my room, when reported was told to come down to front desk myself and pick up some clean towels.

    4
    « Hotel Review »

    Good location, multi-story hotel. Our 2nd visit there so that should tell you something. This time we found the beds uncomfortable and didn't get a good night's sleep. Breakfast had only cheese omelets and sausage plus all the ordinary stuff; would have preferred scrambled and bacon!

  • 5
    « Great Hotel! »

    We really appreciate this hotel. Bobby and Faith have done above and beyond what one expects. This hotel is always clean and the staff is helpful. My job means living on the road and we always stay here.

    5
    « Pleasantly surprised »

    While traveling to family for a few days we stopped half way to our destination at this property. I chose it for location, price and review. I was a bit skeptical because i am a hotel snob, I prefer new but didn't want to spend 150+ for a place t sleep for a few hours. This Best Western was recently remodeled and looked almost like new. The room was clean, new carpet, comfortable bed, USB ports in several areas, bathroom redone with clean new tile. Our room also had a small kitchen area with table and chairs, granite countertop, fridge and microwave. Well done Best Western!

    5
    « Wonderful stay »

    Considering the reason for the stay was not a pleasant one, custody suit in family court, it was nice to know everything was taken care of. We had no worries for breakfast. There was always coffee, hot chocolate and water (with lemons or oranges) available. Rooms were comfy and the pool was refreshing to spend time with the kids.

    5
    « Jacksonville trip. »

    Great for the price , odd location but close to everything! A/C should be in the living room area as well. Bathroom way to small! But it was very clean. It did the job for the night. Friendly staff. Good breakfast.

    1
    « Stay Away »

    If you want to get sick due to mold and water damage in the rooms, come here. if you want to get treated like a 2nd class citizen, come here. if you want to be treated like a person in a habitable room; go somewhere else.

    5
    « Weekend in North FL »

    The Best Western Orange Park continues to provide nice accommodations to me on my frequent trips to Southwest Jacksonville, FL. Nice breakfast, pleasant staff, overall a positive experience. The hotel has recently completed a remodel and a refit, now being more modern and amenable. Good wifi. Not a deluxe neighborhood for a family vacation, but well located with nearby food and beverage options.

    3
    « 2 nite stay »

    Not too bad for the price. The rooms were clean and comfortable. We had a minor problem that was fixed quickly. The breakfast is okay but a little disorganized. the desk crew were very nice and helpful. I would stay here again.

    3
    « 2 nite stay »

    Is is a decent hotel with a continental breakfast that is okay. the desk service was good. The doors in the lobby need to be automatic. It is a pain to get things in and out of the room. The room was clean and decent. The bathroom is good.

    1
    « Awful....just awful. »

    We traveled from Texas to Jacksonville for a Martial Arts tournament and checked in July 14, 2017. We originally were placed in room 406. We quickly discovered that the toilet was not in working order, Sherman, the maintenance attendant promptly responded to our room where he attempted to resolve the issue. Sherman was gracious and professional, but ultimately unable to fix the problem. We asked for a room with a functional toilet and were offered a king suite with a fold out sofa sleeper. Given how late it was and the family being exhausted from the drive, we were willing to utilize a sleeper sofa until things could get worked out tomorrow. We packed up our room and moved to 411. The "suite" was horrible and smelled like old dirty socks. The sofa sleeper itself was in terrible shape. The mattress and support springs were completely worn out and about half of the springs were missing or ripped through the supporting fabric. We again sought a solution at which time were offered another double room. Not sure how they came up with another double room when they didn't have one just a half hour earlier. Again, we packed up and moved to 502. While trying to sleep we were awakened to the sound of two men trying to access our room. The latch banging against the door is what woke us up. My husband confronted the men at which time they said they had been checked into 502. It seemed odd that the two men had no luggage with them and only possessed room keys and a six pack of beer. Their keys worked to our room! Thank goodness we had the latch secured! Worst part of all this is the employee's response. With an attitude he said HE personally didn't do anything, and it must of been someone else. No apology, no concern for our safety, just refusal of accountability. Save your money, stay somewhere else where your family will be safe!

    5
    « Awesome »

    Great place to stay, nice pool, delicious breakfast. Close to the interstate, relaxing and comfortable environment. Friendly staff, clean rooms, and a feeling of safety while going to and from room. We would definitely stay there again!

  • 4
    « Great place to stay »

    Upgraded nicely. Saw no damage. Shower was amazing as was the bed. Couldn't hear the couple next door to us or the street traffic. Check in was fast and easy. Staff friendly and courteous. Well worth the stay. Only thing that held back the 5th star was the parking. It's a little tight

    3
    « Poor renovations, but still a good place! »

    The new renovations were sloppy - gaps in wall paper, repairs not done properly to walls before repainting, carpet not stretched enough, carpet tacks along wall edge stick up. But even with this I STILL RATE THIS PLACE good for the money. The showerhead had excellent pressure! I can never rinse my hair in a hotel without using the tub faucet, but this showered was great! Breakfast was HOT and GOOD, had variety and changed daily. Nice location, easy to get downtown Jax. But just outside enough to be able to get around and do things without having to drive in downtown. Close to great local eats, target, and fast food places. It does have a SMALL pool, not recommended for vacations where the hotel IS your destination. But we were in town for a convention so we wanted a good breakfast, shower and sleep - which we got, though the mattresses are not the best and make noise when you move around. I recommend paying a little more and getting the 2 room suite! The maid let us look at it and it would have been worth the extra.

    5
    « great stay »

    wonderful place to stay and easy to get to other locations. I would highly recommend this Best Western. Room was clean, breakfast was just right. Easy to find, check in was fast and courteous check out just as easy,.

    5
    « Jacksonville 's Best Kept Secret! »

    Great staff! Great Rates! Great Stay! In the midst of our Son's Wedding it was nice to have some calm people to help us relax and help with those things we had forgotten & the room was just as helpful!

    4
    « Decent Hotel near Interstate and Naval Base »

    The hotel was nice and decent. The room was clean and the A/C seemed to work fine. The bed slept nicely. The hallways were clean and the elevator was fine. There was ample parking. It was easy to get in and out and to get back to the interstate. There was also easy access to the base (less than 1.5 miles). There were 3 stray cats out back but they minded their own. The breakfast was great which included waffles. Price was affordable, especially compared to other hotels within the same area. I would stay again and I would recommend to others.

    2
    « Horrible staff »

    Staff seemed uninterested in guest, had to wait almost 10 min for somebody to check me in. Breakfast attendant was rude and the breakfast set up was mediocre. Probably won't be staying at this hotel again.

    3
    « Decent place for the price. Clean. Comfortable. Make sure everything is in working condition though:) »

    Stayed for two days, this was my second time in a weeks span staying here. First time no complaints except for broken ice machine. 2nd time still broken ice machine, and our frige was not in working condition. Overall great place for the price. Also may want to get breakfast at another place.

    4
    « A good stop. »

    A good stop in a quiet area, convenient sited for the usual activities, restaurants etc. Hotel staff were very good and enjoyed a joke or two, they were helpful with their expertise in local knowledge, which was certainly very useful to a visitor from overseas. Breakfast, included in cost, was good and plentiful. Again the lady undertaking the duties was delightful.

    5
    « very nice enjoyable stay »

    Facility is up to date and comfortable. Enough channels on Tv. Very clean and bathroom up to date. Matresses good and enough pillows. Allowed me to check in early and that was a plus since I had gotten rained on and needed to change clothes.

    5
    « Good location just off I295 »

    Nothing unusual about the hotel if you expect good service at the front desk, a decent size room and a parking spot. The location is great to get on and off I295 easily and quickly. However, you WILL need a car to get anywhere to eat. There are plenty of food places within 15 minute drive. They have an outdoor pool but it's really only good for a few youngsters to play about in - if "lanes" are your thing then forget it. All in all a good hotel, friendly staff and one I would certainly use again.

  • 3
    « Typical BW »

    We booked this hotel through Hotwire and were pleased by the reviews. We checked in late as it took 15 hours to get there and we had a little trouble finding it bc the google maps on the phone wasn't working. I probably would rate it very good if we had not received a room next to the ice machine. The hotel was full and somewhat noisy. The room itself was nice enough though the AC was also noisy and we didn't sleep well. This room had a single queen bed facing a large tv atop a chest of drawers. The sink was next to the chest and outside the bathroom with minimal counter space. There was also a desk in this room. A small room just behind the bedroom contained a sink, coffee maker, microwave and mini fridge and had just enough room for a table & 2 chairs. That's the first time I've seen a room set up like that and it was nice. The bathroom was unremarkable and had no counter space at all. The breakfast consisted of the usual pastries, waffles, eggs and sausage.

    5
    « trip to jacksonville »

    had fun enjoyed weather love jacksonville went to dog track won some money went shopping had a great time building memories withmy daughter would return any time for a pleasant stay nice motel hope too see you soon

    5
    « GREAT PLACE TO STAY »

    This is a GREAT place to stay everyone there are the best and VERY friendly no matter what time you walk thru the door the Ladies and Bobby at the front desk are very helpful with anything you need even the maintance men are very friendly EVERYONE AT THIS BW ALWAYS HAS A SMILE AND SPEAKS LIKE THEY HAVE KNOWN YOU YOUR WHOLE LIFE

    1
    « Noisy »

    This hotel is ok but vertalen noisy. You van hear the neighbours all night. It's also to far from the beach andere downtown. It's almost 30 minutes by cab. Breakfast is ok and there is a pool when you need it.

    5
    « Great experience especially for the price! »

    Great location. Down to earth staff. Good breakfast & coffee. Nice lobby area. Room was modern clean and bed was comfortable. Loved having fridge and microwave in the room. It was quiet and we enjoyed it.

    4
    « To Bury a Marine »

    Our Brother's, Funeral-The Hotel made sure we had a Room and conciderd my age of 80.We arrived late as we were unable to Leave Lakeland,Florida until 1700 hours and it is about a 200 mile trip. Thank You BW of Orange Park.

    3
    « Weekend stay »

    Stayed for two nights, the room was good, full breakfast was good, hallways smelled, nice staff, Internet only worked the first day. Great location for our purposes, and a great price through Hotwire.

    5
    « Good visit »

    Good value here. It is a half hour from St. Augustine, but a better price/value Nice stay overall and a good quiet location.Convenient to the highway but just fr enough not to have noise from it. I'd definitely stop here again

    4
    « Concert »

    Pleasant stay. Friends and I stay here every year and the staff is nice. I've been a long BW member and the points you get is also a nice perk. This hotel was close to the venue we were attending and hope to visit again next year.

    4
    « Even the best hotels have issues sometimes! »

    AC was not working, hotel was full, but it was not a real hot Florida night, so we survived! Staff did their best, but repairs had to wait until I departed. Over the years this has been a fine hotel. We all have our "off" days.

  • 4
    « Weekend Getaway »

    My partner and I took the weekend to ourself. We are Jacksonville residents and we needed time away from our daily stress factors (jobs, kids, obligations, etc) I had my heart set on a spa tub and this was the only room with one available that wasn't incredibly expensive! We traveled back and forth to St. Augustine for 2 days, and it was a great place to come back to to relax. Only downfall was the mattress. I'm sure it would be adequate for most, but I have back issues, so it wasn't super comfortable for myself. Loved our stay and our time to ourselves.

    5
    « Hotel experience »

    I travel all the time for work and I stay in and out of a lot of hotels. My check-in experience was okay the room was standard and clean . Breakfast could have been better a lot of dry food. * my check out experience was the best. I met a beautiful African American well spoken women. I believe her name was Tiffany or Stephanie. She had a line to the door of people who wanted to check out this morning . And she was so bubbly and friendly to each one of us did not show signs of frustration or anger . Gave her my business card. Very professional and gave the company a great look. Without her 3 stars!

    3
    « Three day stay »

    Overall not too bad of a hotel for last minute older hotel need to update overall value not too bad only has one elevator so you have to wait on the elevator quite often One ice machine pool was dirty need to clean

    5
    « Vacation »

    Good place to stay; however, it is a lot of traffic right there where the hotel is at. The Base traffic is awful. I would recommend that animal control be called to remove the number of stray cats on the property. The hotel itself is clean, nice beds, clean bathroom, and a wonderful group of employees. It is also a good price.

    3
    « Another Overnight Stop »

    We stayed here for one night on our way to Florida. Check-in was quick, and all the employees were friendly. The room was neat and clean, which is typical for this chain, with a microwave, refrigerator, TV, as well as a very comfortable and king size bed, with an adequate amount of pillows. Like most moderately priced places we stayed, the bathroom could have used some updating. In general, it filled our needs. The breakfast was typical for a chain such as this with not an abundance of selections; but enough to get one started first thing in the morning.

    2
    « Room not clean »

    after a long day I got back to my room and discover that my room was not cleaned. My bed not made and no fresh towels. I called the front desk and all he said was we don't have housekeeper here at this time but u can get some towels.

    4
    « First stay at this hotel »

    It was in the right location for me, easy access. Even though there was ongoing renovations the lobby and dining area were set up nicely. The free breakfast was surprisingly very good, coffee was fantastic. The room met my needs, bed was comfortable and pillows were great. The wifi for my room was fast, a/c unit started making noise my last day but it did its job keep the room temperature comfortable. I would recommend this to others. Will stay here again on my next trip.

    4
    « It was a decent stay »

    I didn't have any issues because I was there briefly. I could not have stayed any longer than I did because I was in a room next to the interstate and it was too much noise. The breakfast could have had more healthier options

    5
    « Happy »

    Very Happy with the clean room. The location was easy to get to and easy for where we needed to go. They staff where very helpful. Easy parking. We did not use the pool this time. We will use this hotel again when we visit family.

    5
    « BA OCT 2016 »

    Diamond member upgraded to suite and it was very nice. Quiet overall. The morning meal was OK and needs cut fruit bowls for breakfast. All in all a very nice place to stay near NAS JAX. Parking is good. The mall is three miles away and has everything there.

  • 4
    « Stayed due to JAX NAS visit »

    Very friendly staff. Room was clean and comfortable. Was helped with directions. Breakfast was very good; appreciated the water with limes in the lobby, gave it a resort/spa feel. Very close to the base and would definitely stay there again.

    5
    « Star quality manager and staff »

    My husband and I recently waited out Hurricane Matthew at the Best Western Southside Hotel and Suites in Jacksonville. The star quality leadership of its manager, Shawn Sadberry, created a comfortable and responsive atmosphere for guests and staff alike. She is clearly a model of courtesy, cooperation and competence. The entire staff (desk, housekeeping, food and maintenance) were on hand, doing their jobs but quick to step in when other staff members were already busy. Their teamwork was carried out naturally and with such good will. It is also a staff who clearly appreciate and respect their manager. The service was wonderful at all levels and what could have been an anxious and inconvenient experience was so comfortable and responsive. We will return to this hotel. Best Western is fortunate to receive the services of Shawn Sadberry and her staff---and so were we! Jeanne N

    4
    « Much better than expected »

    Sometimes Best Western can be good, sometimes not so much. This one is Great! Right off of I-295 and just a short drive to St. Augustine. Property looks newer and is very clean and well maintained. Courteous staff and free breakfast. A "real" breakfast with sausage, corned beef hash, cheese omelets and more. Not the usual corn flakes and stale rolls other chains offer. Comfy beds with lots of pillows. I would definitely stay again.

    5
    « Great place to stay »

    Recently remodeled and absolutely friendly environment! I highly recommend this location as it is conveniently located with easy access to Jacksonville, Florida. The staff was very friendly and accommodating. They ensured we had an easy access room for my 84 year old mother. The room was very spacious with a small kitchen nook. Very nice. Beds were comfortable and all spaces were clean.

    5
    « This is an excellent place to stay »

    This was our 31st anniversary. We don't like to travel far any nire and it's a two hour trip for us. That's my driving limit. It's worth it to get away for a few days and the people here are so happy and friendly, it makes it all worth while. Since this hotel became the Best Western it has improved immensely. We will be coming back every year now.

    5
    « Another buiness trip to JAX »

    This was another in a series of trips to JAX and north FL for business. Has a series of appointments, and the central location of the hotel with access to varied interstate connnections was ideal. We had to drive across town, twice, before leaving on Monday and were able to navigate around much of the rush hour traffic with this hotel's proximity to I - 295.

    5
    « Customer Service is SPOT ON »

    When I first arrived to the hotel after hours of driving, the last thing I want to do is settle for a room that cannot be dealt with. The customer rep Brittany, was dealing with allergies AND was an off shift personnel of the hotel during my stay. My first room that I was introduced to, had a leaking refrigerator. She did not miss a beat, and moved me to another room without attitude or delay. In my next room, the rooms AC refused to come on. With my service dog being a northern breed, I needed something more accommodating to his needs, and mine. (77 degrees in a room to sleep is NOT comfortable). I checked the AC plug and still couldn't get the AC to cut on, only to ask Miss Brittany to help yet again, to try to fix the plug so my stay can be more comforting. She also could not get the AC on. And yet again, gave no excuse, no fault thrown, and not only moved me, but upgraded me with no charge to me for the hullaboo that I had to endure as soon as I checked in. Handled PERFECTLY!! As a person that does not throw a big stink over things such as this in colder climates, and usually just keeps my mouth shut for the money I am paying, I felt NO GUILT, NO ATTITUDE back at my defense towards the reps, spoken under my breath. I WILL be staying at this particular hotel again, and I recommend it to any traveler. Well done BEST WESTERN ORANGE PARK!!!!!!!!!

    4
    « Nice hotel »

    This hotel was very nice. We stayed only one night but it was one of the best stays in a hotel we have ever had. We got upgraded to a suite which made it even better, but for a short stay it was unnecessary. Not complaining, but it could have been left for someone who may have needed it more. Very nice eating area for the complementary breakfast as well. The only downside was the bathroom was so tiny and when we were in the hallways it felt like a sauna.

    5
    « Work close to NAS Jacksonville »

    This is the closest Hotel to NAS Jacksonville that I could find that was clean and had good rates. it is close to Everything you need. Short drive to everywhere. The staff was excellent. I stayed 16 day and everyday when I returned my room was clean and all my belongings were right where I left them. I would recommend this Best western to anyone who needs to be close to NAS ( Navel Air Station).

    5
    « Wedding night »

    My husband and I got married on NYE. We arrived here late at night and stayed for only a night but it was VERY pleasant. The breakfast was amazing. The room was very clean and comfortable. We are planning to stay again, but this time for a bit longer.!

  • 4
    « Hotel »

    Hotel is in a great location for busy at NAS Jacksonville. Five minutes from the gate with easy access. Breakfast is good and complete. This breakfast would cost you over $20.00 at a restaurant in town. Not much of a gym, but it you are working on base just use the gyms on base.

    5
    « Trip to JAX »

    Many trips to JAX over the past few years, many staying at this hotel. Always a pleasure, nice staff, quality breakfast , good coffee, etc... JAX becoming more and more crowded with the passage of years, and this hotel has a nice location removed from all the traffic, but still close to town, the base, etc.

    5
    « Jacksonville--near base »

    If you are looking for a nice, clean place for a reasonable price close to the Naval base, this is it. Beds were comfortable. Place was clean. Staff friendly. Breakfast was adequate. We had come here to visit son on the base. This is within just about 5 or 10 minute drive and almost a straight shot. Staff was helpful to give information about local places to visit and directions.

    5
    « average hotel with great customer service »

    The hotel is an average, basic hotel & it is kept pretty clean. The beds are comfortable. The location is good if you have a car (right off 295 and next to the Navy base), but not if you need to walk anywhere. It's a great place to stay though mainly because of the customer service. We were there for two weeks with a toddler, both of us working, so we had some extra needs/requests. Anytime we needed anything, Bobby at the front desk went above and beyond to help us. Bernadette, who does the breakfast in the morning, was also such a sweetheart. She takes great pride in making sure the dining area is clean (I even saw her cleaning the light fixtures and picture frames after breakfast one day).

    5
    « Love, love, love this place ! »

    I felt totally safe and well taken care of. The staff is awesome. Pool was clean, breakfast is outstanding and the over experience was just totally great. Very well located to highways, bases and my son's home. Very convenient to get in and out of as well.

    5
    « Great Stay »

    Great hotel. Friendly staff, rooms and property was very clean. Not too far from the Jax beaches and restaurant were located nearby. Also near the navy base for sight seeing. Casino also near the area for entertainment purposes.

    4
    « Good choice »

    Good hotel in Jacksonville, convenient to expressway, shopping, restaurants. Choice for breakfast was much better than what we normally expect. Room was clean and beds comfortable. It was a good choice for our overnight stay.

    2
    « Outdated and no sound insulation »

    I opted to book this hotel (July 2-7) based on the location and price since we only needed a place to crash while visiting family in Orange Park. Upon entering the front door, my kids immediately noticed the smell and said that it smells like stinky feet! As with some other reviews, the A/C was not working when we got to our room but the staff was very responsive and had maintenance on it within 5 minutes - very good! Maybe it's because I told her that I'll move to another hotel if they can't fix it. The bad thing about this though is that they should be checking this BEFORE they let the guests in the rooms. This also made the smell of the room more noticeable as it was warn and humid in the room when we first got there. Another bad thing about this property is that the walls are very thin and hardly provide any sound insulation of any sort. It was a busy 4th of July week when we stayed and there were a lot of people walking down the hallways at night and you can hear them loud and clear as if there were no walls at all! I even heard the TV from the adjacent room one night when I couldn't sleep. I thought I had a good deal when I booked this hotel but after staying there, I think it's overpriced for what it had to offer. We also did not try the free breakfast as it was always crowded so I can't comment on the food.

    5
    « Spacious rooms/affordable $$$ »

    Looooved this place! Spacious standard room & clean????????. Will be staying in BW hotels every time I travel. Breakfast was amazing as well!! Anything you want, they had it. The ladies at the front desk were so nice to us, even though we were sooooo late to check-in: due to driving 6 hours from Alabama from visiting families. It was such a great stay. I recommend this place for everyone. Especially families traveling on a budget ??

    5
    « Great stay (: »

    There we're many complications with my 3rd party booking site and they were VERY helpful in getting it worked out. Angel at the front desk was a super kind and helpful agent. The rooms were very clean and check in/out was very easy. I would definitely come back. Great stay (:

  • 4
    « great price , nice breakfast reasonable stay »

    great price to stay for rate and nice breakfast staff ok the ac did not work well it was very hot . but that is a minor problem they can correct and hotel will be super. its sad they want you to type 200 words to do a review. the staff also can work on stereotyping individuals. but this time was better than the last after the name change

    3
    « Best Western - Collins Road Jacksonville, Florida »

    Overall hotel staff was very helpful and friendly. Facilities need to be updated. Had issues with toilet running, air conditioner not working and lack of hot water. Feel that hotel is overpriced considering facilities needing to be updated.

    3
    « Updating »

    This hotel has been updating common areas using granite and Quartz. The transitions are steep and low troughs at the elevators threshold. Bath rooms are converted to handicap accessible. There were no grab bars in the no threshold showers..odd. The room I was in was nice, no smells or cover scents which was great. Breakfast was adiquit. Eating area very nice and open but also busy exit/ entry. Outside Noise level were low its location is isolated. Overall a good place for the price.

    5
    « Warm Weekend in North Florida »

    The weather was not entirely cooperative - it was close to 98 degrees one or both days - but the AC worked like a charm and the staff at the Orange Park Best Western were very helpful... quiet room, nice breakfast, good internet.

    4
    « Nice stay for the price »

    Room was very nice for the price. Roomy, and comfortable. Only negative was at check out , I was told the clerk would email me my receipt, didn't happen. This is convenient to Orange Park and NAS Jacksonville, Fl. Right off of I-295 and US-17 , but you don't get the road noise like at some hotels close to major roads.

    2
    « May 2016 Best Western in Jacksonville, FL »

    Breakfast could have been better. waffles were sticking and no non-stick spray was provided. The Bathroom needed updating badly, wall paper was pealing. Internet was poor to non-existence at times. Location was not bad, easy access to freeways.

    5
    « Phenomenal! »

    One of the best hotels I have ever stayed at. The front desk receptionists are hands down the most friendly and accommodating people I have ever encountered. If you ever have the pleasure to stay here do not pass it up. Bobby, Margo, and Cal who work at the front desk are amazing. I even have had the chance to speak with the manager Mrs. Shawn a few times and she is the kindest manager I have met, she will help you out with anything you could possibly need. 10/10

    5
    « Orange Park Best Western »

    This hotel is easy to get to. The property is well maintained and the hotel is clean. The staff was professional and polite. Noting to complain about at this hotel. The breakfast was adequate but not great.

    2
    « Poor stay »

    Reported broken shower and TV and during 3 night stay neither was repaired. The handle controlling the shower was broken and I reported it but it was never repaired. The TV remote did not work and we could only get one channel. This was finally repaired. I have always stayed at this hotel for convenience when taking care of my parents. I will find another place for future visits.

    5
    « Every meed was met. »

    Very clean room, friendly, helpful staff in every area, best brewed coffee always available in the lobby, good hot breakfast, easy in and out access, close to where I needed to be and close to everything I might need for this trip. I have stayed here before and would stay here again.

  • 5
    « Best Place to Stay in the Jacksonville, FL area. »

    My husband and I were coming to Jacksonville to visit relatives. My husband is a cook so we looked for lodging with a kitchen. All of the places we usually stay in were booked. We ended up making reservations at an Extended Stay America. After arriving and seeing the place, we asked for our money back. It was not up to the standards we were use to. They agreed to refund us our money, but we were left with no place to stay. We went to my relative home in Orange Park and she suggested this Best Western. I had tried earlier and it was booked. We drove to the hotel and was told they had no space. The gentleman at the front desk (Bobby) called several hotels in Jacksonville trying to find us a room. There were no room available. We thanked him for his efforts and were getting ready to leave when he called us back. As he was helping us, a cancellation came in. We were able to secure a room for the two nights. When we entered the room, we were very pleased. The room was very spacious. It had a separate living area from the bedroom. It was modern and clean. I cannot compliment the space enough and I certainly cannot say enough positive things about Bobby. I highly recommend this hotel and will definitely stay there again!

    5
    « Great hotel »

    I was traveling with a senior group from Georgia. This hotel would not have been my choice. How surprise I was with the quality of the breakfast food, the extremely clean room, comfortable mattress, the friendly staff from the front desk to the cleaning staff. It's location is another plus. The environment around the hotel was very quiet. I did not go to the pool area or the exercise room. Definitely would recommend this hotel to others.

    3
    « Bathroom not family-friendly »

    Except for the bathroom, this rating would have been much higher. We reserved a 2-room suite for three days. Everyone we dealt with at the hotel was pleasant and professional. The living room was large, with two sofa-sleepers. Extra sheets and blankets were in the cabinet drawers for the sofa-sleepers. The bedroom had two queen beds. They were comfortable, with four pillows on each bed. Keep in mind, though, that if you close the door to the bedroom, it shuts off the air conditioning to the living room. The bathroom, though, looked like it was designed by an idiot and installed by Wilt Chamberlain. The sink design is convex, putting you away from the sink, and increasing the chance of splatter. Even worse, the sink was mounted about four feet off the ground. This is great for tall basketball players, but bad for short women or children. You need to lower it or include a step-stool. The tub/shower lacked grab bars. The water is extremely soft and slippery and grab bars could eliminate an accident. Overall, this is a nice hotel. Improving the bathroom would make it even better.

    3
    « Not very secure »

    The staff here is wonderful! Very helpful and kind. However, they are a little aloof at what is going on here. Trespassers in at the pool, the laundry area, breakfast..... either they don't care or really not paying attention. Other than that, the rooms are clean and comfortable. Loud at nights, but it is what it is. A hotel.

    4
    « Nice especially for the rate. »

    Checked into my Sweet suite at Best Western, Orange Park. Turns out I've stayed here before. Didn't realize this until i recognized the location. I was here in june of 2014. I don't travel that much but I waa very glad to see that i book this hotel again. Quiet rooms even though it is right off the main roads.

    5
    « Overnight stay »

    We were very happy with this motel. Clean, comfortable and nice breakfast. Would stay there again. The staff was very helpful. We woke up rested and ready for our day ahead. Would recommend it highly.

    3
    « little over priced for what you get »

    everything was good. just thought the room was a little small and over priced. The vending area was a little hard to find. breakfast was okay. nothing to jump up and down about. My wife and I were in town for a overnight stay. The location was just a little out of the way. Bed was very comfortable, we slept great. and the A/C was kicking.

    4
    « southside jax. »

    The overall was good, but, however the lighting in bathroom was very poor. the breakfast sauasge was not the usual good tasting meat, not 100% pure meat. The sausage meat had yellow blotches (fillers I think). Maybe someone is cutting cost of meat.

    4
    « Nice Hotel »

    Staff was friendly and hotel was clean and updated. Will stay at this location again when traveling to the Jacksonville Equestrian Center. Rooms were fresh and had all the amenities needed for a pleasant stay

    3
    « not the best, best western I have used. »

    Not up to BWs normal super standards. Staff nonchalant, parking not great. Elevator very slow. Luggage carts not available. Plenty of good restaurants not too far. We ate at Sam's St. Johns Seafood and it was great, good food and service !

  • 4
    « Great Value »

    We stayed in one of the 2 room suites and the value was excellent. We have a fun-filled day and the bed was perfect and so comfortable!!! I would recommend it. They also had a full breakfast the next morning with lots of options which is great when you have picky eaters.

    5
    « Quiet stay in Jacksonville »

    Three nights at the hotel. Dandy new coffee machine. Quiet nights despite the dozens of retired vacationers passing through on two of the nights. People in those groups commented on the quality of the breakfast, and the overall quiet of the hotel. Thus the title of this review.......

    2
    « way overrated....why? read on. »

    The breakfast is lousy...minimal selections. Room television is flat screen but all channels broadcast in scruffy low-definition....and due to the hotel budget will not go HDTV until late 2016 or 2017...according to their front desk. Room lighting is awful....subway white lights. Noise...hotel sits adjacent to I-285 with truck/highway noise all night...windows have poor sound insulation. Better options a 1/2 mile away away from highway and closer to many restaurants. This hotel is being run on a shoestring budget and it feels that way. Stay away!

    5
    « Freindly place with great rooms and a outstanding breakfast »

    Staff is really great, helpful and extremely nice. Had a wonderful time for our Grand Daughter's wedding a very nice two day stay. They even found another room for family for Saturday night at the last minute and they helped make the wedding even better with there help.

    5
    « "Laramie",,,,,,front desk is a gem »

    Having booked a room then to be upgraded because of my patience whilst she was dealing with another potential customer on the phone was unexpected. I ended up with a room way above and beyond my expectations. Thank you very much Laramie. She has a delightful and charming personality, every hotel should have one !!!! Just hope you take care of her as I believe she is an asset to your hotel. But all staff were welcoming and professional. Just book it, the hotel does deserve its good reviews.

    5
    « Great hotel and staff »

    By far the best hotel experience i've had clean, staff nice and professional and most of all it was a good bang for your buck. The hot tub was unbelievable and the room was so clean i am definitely staying again.

    5
    « GREAT HOTEL, VERY FRIENDLY STAFF »

    I visit Orange Park often and I love staying at this hotel! Great Staff, Clean Rooms, Comfortable Beds, Awesome Breakfast, Overall great experience. Located close to NAS and Orange park mall, tons of dining locations and activities nearby. Laramie Cundiff is very professional and will ensure your trip is memorable.

    5
    « Our experience at Best Westerm »

    We could not have had a better hotel or staff to help us with whatever questions we had. We always feel welcome there. The employees at the front desk do an outstanding job in assisting us with all our questions. The breakfast supervisor does a great job, also. It is a very clean hotel and the beds are comfortable. We always look forward to staying there.

    5
    « Bowl Game Visit »

    This hotel is a keeper. The rooms are huge, the beds are very comfortable, and the breakfast was perfect. We are already booked for the Georgia/Florida game. The front desk and all the staff were friendly and informative.

    5
    « Great stay »

    This hotel is awesome! The breakfast is good, the employees are friendly and professional and the hotel is clean. The room was spacious. I liked the area - near plenty of restaurants, casual and fast food. I enjoyed my stay and if I return to the area, I will be back in the area.

  • 4
    « Nice clean freshly renovated Hotel »

    Very nice, a heated pool would have been nice for the small size the pool is. Internet is hit or miss, not a very strong connection in some rooms. Not sure if they just shut it off at a certain hour. But I just logged back on using the meeting rooms connection using the same password. I would stay here again,

    4
    « First time in a BW suite »

    This type of accommodation was so much better for us than a regular room--just a little more room makes so much difference. With a separate little living area we could each pursue our own relaxing activity without keeping the other awake. I could read without my husbands TV program interfering.

    5
    « A night or two in Jacksonville »

    We rushed down to JAX through the blizzard of 2016 and were grateful to find a room at the BW in SW JAX. Close to friends and family and business matters. Decent breakfast, good coffee, nice people at the hotel.

    5
    « Nice improvements at this Hotel »

    We have stayed at this hotel two previous times, but this was the best time. It was obvious that improvements have been made in the last two years. The breakfast area and the eating area has been changed and improved. The staff is very courteous and friendly. The Breakfast area lady (Sunni) does a great job keeping the food items supplied and the area clean. She is constantly cleaning and checking on the area. The Check-in process went quickly and Laramie has a very friendly staff that makes you feel welcome and at home while on the road. I would definitely stay at this hotel again when going through the Jacksonville area.

    4
    « Just Visiting »

    Came into town to visit my son. This particular hotel was close to the Navy base and some attractions. I stay at Best Western quite a bit because they usually have a hotel wherever I go and breakfast is included. The facilities were clean and orderly. You got to let the water run a while before it gets hot. All in all, it's a nice quiet place at a good price.

    4
    « Great hotel »

    The hotel is great. The room was clean and everything was brand new. However, the room with only one queen bed was very small and the only sink we had was next to the bed... I had a problem with the password for the internet.

    3
    « Looks Can Be Deceiving »

    We booked this hotel as it was a good stopping point on our way further south. The exterior and lobby looked like it had been recently updated and had a trendy look. We did not arrive until around 11pm and we were all exhausted. It was a spacious suite. It had two sofa beds on the main living area, but only one could be open since they overlapped space. There is only one air unit in the bedroom that also cooled the living area. So it was really cold in the bedroom and warm in the living area. Speaking of air, the unit was so loud it was difficult to sleep. In the morning I was the first of our party to take a shower. NO HOT WATER! I had to turn the shower off twice because of the chill. I mentioned this upon check-out and the lady took note of it as if it was a surprise. Breakfast was bland, but that is expected. If the water temperature was better and the air conditioner noise was fixed, I would stay again. Overall rating = average.

    5
    « Nice hotel »

    Have stayed at this hotel a number of times over the years, and with recent remodeling and continuing efforts with breakfast, it is a predictable and fair value. Quiet, comfortable. Not the very nicest hotel on the planet, but a safe and practical option for me and my family.

    2
    « No Hot Water »

    Took shower right after wife and ran out of hot water. This looks to be a retrofit hotel and things are not to the level of quality that I was expecting for Plus property. Uneven floor at front door and elevator. Manual door at entrance made it difficult negotiating with luggage.

    5
    « Family Trip to Jacksonville »

    This was a great place to stay. It is a nice peaceful location. The room was very nice and comfortable and it was close to where we were going. The staff was great and helpful. There is a very good breakfast to start your day off it you get up early enough to enjoy it.

  • 5
    « Wonderful Staff »

    The staff was so friendly and made you feel at home. We arrived early from an early morning flight and they let us check in without charging us extra. Everyone we encountered were very caring. Our air conditioner stopped working during the night and they were there to fix it almost before I hung up the phone. Wonderful stay!

    3
    « Celebrating 51 years of marrriage »

    We planned this trip back in June of this year, thinking it would be exciting to ride a paddle boat down the St johns River and have a lunch aboard. The boat ride was good for the short distance we were on the boat and the crew went out of their way to make everyone happy on the ride.

    5
    « Awsome new front desk girl »

    When we we checked in with a huge wedding last weekend,we were greeted by a young lady by the name of Amber. She was very friendly had a great smile and went out of her way to make us feel comfortable. As she was checking us in she did mention that she was brand new and to please bear with her as she was still learning. She did great, got us into our room and even called us to ask if our room was okay. She took the time to make sure we were okay. VERY nice touch feom her. You can tell that she really has the customer service and that she likes her job. HARD TO FIND that these days. We highly recommend this hotel and the staff!!!

    4
    « Overnight stay »

    My wife and I were in town for a wedding and we had seen a special on trip advisor for this hotel and decided to give a it a try. Staff was very helpful and accommodating (we needed early check in) and the room was clean and comfortable. We did not have the breakfast.

    5
    « Saved the Bride »

    This location was fantastic. An error from Priceline caused my bride to be's room and 3 day booking to new be scheduled, during Florida/Georgia weekend (one of the busiest days of the year in Jacksonville.) Laramie Cundiff, the front office manager went above and beyond to fix the booking, make the entire situation better, and really treated my now wife amazingly. She truly saved the day and made my wife's weekend a lot less stressful. Great staff. The breakfast was incredible too.

    4
    « Great Experience »

    Just needed a place to stay for the night, stopped here and service was great from arrival to departure! Clean and comfortable room for the price, free wifi and the breakfast was nice... also had a really nice lobby with a lounge area and tv.

    5
    « "THE" NAS-Jax Place to Stay »

    Closest to the Naval Air Station in Jax, as well as I-295, this is THE place to stay if you're visiting anyone living at or near NAS. Like the Navy personnel is caters to, it's always at the top of it's game in terms of cleanliness, courtesy and quality of the facilities. A great value, especially if you qualify for any of the available special rates.

    5
    « Trip near Navy base »

    I thought I had reservations at the Navy Gateway but I messed up so I called the Best Western nearby and they were very accommodating and even giving me an up grade to a jacuzzi suite. We were visiting our son stationed at the nearby Navy base and our anniversary! The staff was wonderful. A Special thank you to Deidra and Lamara. The coffee in lobby- great!

    3
    « Pretty good. »

    The staff was very nice, and the room was clean, but there a pet/musty smell to the room. I asked the front desk if they allowed pets, and they said no pets were allowed. Not sure why it smelled that way.

    5
    « Clean and Affordable south Jax »

    We stay here whenever we have to be in Jax for business. Clean hotel, staff is efficient and helpful, room and bed are comfortable. Breakfast is typical for a BW. There is a laundry room and the desk has quarters. The price is good for the area.

  • 5
    « Very Accommodating! »

    I stayed here last minute after the previous sleeping arrangements I had fell through around midnight. They took me in right away with a reasonable rate and I was in my room by 12:30am! The front desk was great, the room was clean and the breakfast in the morning had a big selection and was very tasty!

    5
    « Good hotel »

    No surprises, fair price, very friendly staff. Nice place, real nice, would stay there again , and again. Close to a couple primary highways .... but still a largely quiet hotel. And an attractive hotel

    5
    « Best of the Best »

    We recently returned from a 4-day stay in Jacksonville, FL at the Best Western Southside. On a scale of 1 to 10, I'd have to go with a 15. Probably the first motel I've ever stayed at that there's not a thing I'd change. Staff is very friendly and professional, free breakfast is exceptional and the location is convenient to everything. We'd definitely stay there again, plus recommend to all our friends This was just a plain comfy, clean, just like home motel....with kitchette table/chairs, microwave, mini fridge and sink.

    5
    « Family trip »

    Very pleasant experience. A very clean and well maintain facility convenient to where my family wished to go. The inn is quite close to the interstate, yet very quiet. Very helpful and courteous staff. Good value for my money. I highly recommend this hotel.

    1
    « Disappointed »

    My daughter had a bag of clothes in the bathroom that were while we were away with family. Talked to the front desk and they wouldn't do anything about the missing bag of clothes. Also had a plugged toilet. Said they couldn't help with that either. Night help at the desk said this.. Will def be getting ahold of someone higher up about this issue.

    5
    « Excellent Service »

    Came to Jacksonville for a visit with family and chose this specific hotel because they are non-smoking and very convenient to I-295. Upon arrival we were greeted by the check-in lady with a smile and a welcome. After we got to our room and unloaded our luggage from the roller cart the lady that checked us in called and asked if we were satisfied with our room or needed anything. She always greeted us when we left and came back. The room was clean and decorated nicely. They have done some remodeling and it looks nice inside and outside. The breakfast is EXCELLENT! A variety to items to choose from so whether you want hot or cold it is available. The lady that provided breakfast was attention to detail so everything was clean and had utensils and was delicious. Outside the hotel is clean (no cigarette butts laying on ground) and the lobby is beautiful. Plenty of seating available for breakfast. One thing I really liked was there was a BIG pitcher of ice water with lemon up close to the check-in counter that was available all the time with plenty of cups.

    2
    « Don't Get The Good Reviews »

    Yes The Staff I Came In Contact With Were Friendly & Helpful. But The Hotel Itself Was Ok At Best. Other Than The Staff, My Experience Was Not Positive. The A/C Was Noisy, Room Had An Overall Dated & Used Feeling. Not Close Enough To Anything To Walk To. Sign Say's Updated Rooms---------------Not. With Tax I Paid $83 Per Night. Shop Around, You Can Get A Nicer Place.- Lesson Learned

    4
    « Mini Vacation with friends »

    I spend three nights with a senior group of 54 . The stay was very good . Rooms were clean , the staff was so friendly and Helpful. Breakfast each day was tasty Food area always very clean . Help tried To care for all our needs. Only thing that kept me from giving a five was all phone services was out in rooms and had difficults with turning of tv or finding chanels due to no guide on or of tv. Would stay again if in area.

    5
    « Stayed to visit a seriously injured grandson »

    The staff were very helpful and sympathetic in meeting our needs for this visit. The Front Office Manager, Laramie, was very accommodating in giving us a great rate for an unexpectedly long visit with family in Jacksonville. The evening manager, Bobby Shook, was helpful in correcting some incidentals to our room as well as seeing that our final billing after check out was corrected. The billing problem was not his fault but he was very prompt to straighten out the matter. Bernadette, who oversees the complimentary breakfast each morning, was especially cheerful and helpful in seeing that our needs were met.

    4
    « Good experience »

    I will choose to stay in this hotel next time. Very clean and convenient that is close to NAS JAX if Gateway Inn and NAVY Lodge are all booked up. Although breakfast everyday pretty much the same but it is OK. Hopefully they can provide more different kind of fruit, that will be great.

  • 5
    « Best Hotel Experince in Years! »

    We really enjoyed our stay at this hotel. We were upgraded to a junior suite without asking and was surprised by the size of the room. Very spacious and the bed was so comfortable. The free breakfast was very good. Nice selection of food. The entire staff was helpful and everything was super clean. For me, the outside cats were a plus :-) This will be our go to hotel for all future stays in Jacksonville.

    5
    « This is the place to stay »

    We really enjoyed our 3 night stay here. The room was clean. We had a king size bed that was very comfortable. They have a nice breakfast layout in the lobby, with a nice area to sit down and enjoy it. They have a nice little pool area that we enjoyed very much with family. The entire staff was very professional and friendly, especially the Hotel Manager, Laramie. She is awesome! This is the place that we will stay during our visits to Jacksonville.

 

Getting to the hotel ...

All directions
·From: North on I-295. Take Exit 10 - Roosevelt Boulevard/US Highway 17 North. Go right onto Roosevelt Boulevard North, then turn left at the next light at 84 Lumber onto Collins Road. The Best Western Southside Hotel & Suites entrance is on the left. ·From: South on I-295. Take Exit 10 and turn left onto Roosevelt Boulevard/US Highway 17 North at the light. Pass under I-295 heading north, and turn left at the second light by 84 Lumber onto Collins Road. The Best Western Southside Hotel & Suites entrance is on the left. ·From: Jacksonville International. Exit the airport and turn right onto International Airport Boulevard. Follow signs to I-295. Take I-295 South to Exit 10/Highway 17/Rooseve...

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