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Best Western Premier Hotel The Tides, Orange Beach

4.5/5  - basé sur 296 notations.
26032 Perdido Beach Boulevard, 36561, Orange Beach, United States - See map

The Best Western Premier The Tides is located directly on the beach in the heart of beautiful Orange Beach, Alabama. This brand new unique hotel experience is centered on you, the view and the true blue Gulf of Mexico. Enjoy sweeping views of Alabama’s famous beaches from your private hotel balcony, our bright, expansive fourth floor lobby and our beachfront pool deck. Enjoy surprising amenities like grab & go deli, two on-site bars, rocket fast free wireless high-speed internet, poolside fire pit, free beach cruising bikes, free gourmet breakfast, covered parking, full-sized beach towels and more. When you want to get your toes in the white sand, the beach and the Gulf of Mexico are always just steps away. Our views stretch as far as the horizon, and so do the opportunities for making memories. You’ll feel like you’re staying in a big beach house with all the people you love most. (Only better because we’ll do the cleaning).

Best Western Premier

Hotel The Tides

LABEL_ITINERAIRE

LABEL_DEPART:

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 297 guest reviews
NOTE ISSUED
Excellent
217
Very Good
43
Average
22
Poor
8
Terrible
7
REFER TO NOTICE
Business Business
13
Couples Couples
100
Family Family
144
Friends getaway Friends getaway
19
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Our stay."

5
11/07/2018

My family loved our stay at The Tide. Beautiful view. Friendly and helpful staff. Pool with ocean view. Breakfast was delicious every morning. Free Sweet Ice Tea and Fruit water. We will be staying here again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Hrnell85, thank you so much for your five-star review! We are so glad you loved the location, the pool, and delicious breakfast as well as our friendly and accommodating staff. We are thrilled you had a wonderful time and can't wait to welcome you back on your next trip! --Kelly

"Great stay at Orange Beach!"

5
10/07/2018

I can't say anything but fantastic! I was super impressed from the time we parked till the time we left. The check in was easy and the front desk was friendly and welcoming. The beach area was completely awesome and a great place to swim and have fun. The room was spotless and the bunk beds were great for the kids with an Xbox and TV in the bed bunk area. Even with a side room, you still have a great view of the Gulf. The view at breakfast was breathtaking! Great place to stay and will return again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, cford624, for your five-star review! We are so pleased that you had a pleasant and easy check-in, you loved your clean room, our wonderful staff, and the amazing beachfront view. We're thrilled that we helped make your trip a great one and we can't wait to welcome you back on your next visit! –Kelly

"Just Happened In......."

4
09/07/2018

Spent our honeymoon week here without planning. Stopped at a rest area and seen The Tides offering a special rate coupon. Called and the hotel honored it! Accommodations and service were great! Came back from the beach to find champagne, flowers and treats to celebrate! Outdoor bar was great along with the service there. Music on the patio each day. For a vacation you'd like to do nothing....this is the spot! We really enjoyed our stay!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, prlady5, for your outstanding review! First order of business, congratulations on your recent wedding! We are so pleased that you loved our hotel, the amazing staff, and the outdoor bar. We are absolutely thrilled that we helped make your honeymoon a memorable one and we can't wait to welcome you back on your next visit! –Kelly

"First Trip to Orange Beach"

5
08/07/2018

My family of 4 including 2 teenage daughters visited this hotel from July 3-July 8. The hotel is fantastic! We had a king size bed with a bunk bed for the girls. We all enjoyed the daily breakfast as there was something for everyone.....eggs, waffles, cereal, yogurt, pastries, and more! The pool area was great with these cool loungers that sit in the water. The trek to the beach is an easy one! We rented chairs from the beach service after grabbing towels from the front desk...super easy! The location of this hotel is perfect! We would definitely stay at this hotel again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, rantsmom, for your five-star review! We are so pleased that you and your family loved our beachfront location, the pool, and delicious breakfast. It is wonderful that we helped make your trip a pleasant one and we can't wait to welcome you back on your next visit! –Kelly

"Loved It & Will Stay Again!"

5
04/07/2018

Stayed in a King Size bed room with half beach/half street view which was really nice. We've stayed in many hotels/condos over the years in AL & FL, & this has been our favorite! Super clean & spacious room, covered parking, security around the grounds, full breakfast from 6:30-10am (eggs, bacon, potatoes, waffles, grits, oatmeal, pancakes, cereal, orange juice, coffee, fruit, muffins, etc), friendly staff, a gorgeous breakfast room with a huge view of the beach, & located on the beach. The lobby is on the 4th floor which happened to be the floor our room was on & we loved it. Will request that floor again! Ice machines are on floors 5 & 7. There's an area with luggage carts on the bottom floor. There is also an ATM, water station, & TV monitor that shows you the weather located in the lobby. Room: Clean & spacious. Free Wi-Fi. Came with toiletries: soap, shower cap, shampoo, conditioner, makeup remover wipes, kleenex, towels, hair dryer, & iron. Lots of plugs to charge phones, alarm clock, coffee maker, mini fridge, microwave, long mirror, TV guide (lots of channels), & lamps. Average size balcony with two chairs & a mini table; no light though. Bathroom was a good size. No tub - just a shower with a chair attached. Closet came with a safe inside. Our light went out in the bathroom so we reported it to the front desk & it was changed within 20 minutes. Prompt service & cleaning crew comes once a day to see if you need anything. Bring a large trash bag if you bring lots of food because the trash cans are small. (One in room & one in bathroom). Pool/Beach: Pool is on the smaller size, but also has a hot tub adjacent to it. Live music in the afternoon by the bar which also has a TV. Restrooms located next to the bar. Hoses next to the hot tub to rinse off. Beach chairs are $30/day (for a set). The girl working them is so sweet. We got out there at 8am & never had trouble getting one. Location: Right in the middle of a lot of restaurants (We ate at Gilbey's & Gulf Shores Steamer: both delicious! Go early if you try Cobalt: it was a 3 hour wait!) & a short drive to Publix & Walmart. Had a fabulous stay & will definitely be back again! Happy that everything was so clean (I believe the hotel was built in 2016) & everyone was friendly. Thank you to The Tides!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Christina, thank you so much for your five-star review! We are so happy that you enjoyed your stay and loved your spacious clean room, breakfast, the beachfront view and live music. We are glad that we helped make your trip a pleasant one and we will be happy to welcome you back on your next vacation! --Kelly

"Nice Hotel and Beach"

4
02/07/2018

Our first time staying in Orange Beach and this was a good place to stay. Definitely geared for families. We stayed in the 2 queen/ kid bunk bed room. We didn't have a balcony but the inland view was ok. The room was spacious- I loved the kid bunk cubby. My teen boys loved it - they had their own TV and bean bags and bunks- just enough separation for everyone to not feel cramped. Free breakfast was good - basic options. The pool is smaller and simple but since the hotel isn't that big we could secure lounge chairs without a problem. Good pool bar and live music in the afternoon. The beach access is great and you can rent beach chairs which are little pricy but its not crowded or you can bring your own. Close to shopping and restaurants. Covered parking and good security for pool and beach access.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Kristen, thank you so much for your great review! We are so happy that you enjoyed your stay and loved your spacious room and the bunks for the kids, the pool bar, and free breakfast. We are glad that we helped make your trip a pleasant one and we will be happy to welcome you back on your next vacation! --Kelly

"Great view of the gulf"

4
19/06/2018

We stayed in June 2018. It is a very nice place. I wouldn't say its worth the price though. The room was clean, and very comfortable. We had a room with an ok view of the gulf, it was on the side. Tons of kids, I mean TONS of them running around and being very loud.(I know that is not the hotels fault) There is no chance of getting in the pool. We opted for the beach, it was just a short walk down the boardwalk. The breakfast was good, nice variety, and well stocked. Not sure we will stay again just because I feel it's not worth the price.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Stephanie, for your candid review. We were glad you found your room to be clean and comfortable, loved the view of our emerald green water, and that you enjoyed our delicious breakfast. We apologize that you were not able to access the pool due to this busy time of year, but the beach is always a great option! We would love to have you again should you consider us for your next vacation. --Kelly

"Very nice hotel."

4
19/06/2018

We usually stay at BW, and this is a very nice one on the beach. I think it is fairly new. It is a little pricey but right on the beach and awesome breakfast. We did have a few issues though, the elevators were very slow, maybe not enough of them so we used stairs a lot. Also not the hotels fault but the ocean water had a lot of seaweed in it and really wasn't suitable for swimming ( something to ask when booking ). They do have a pool with friendly bartender, but thats not why you get hotel on beach.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, DLSKANSAS, for your review. We are so glad you enjoyed the location and wonderful breakfast. We apologize about the elevators due to the busy time of year. With the Gulf's water that day, you made a great choice to visit our pool and we will pass your kudos on to the bartender. We would love to have you back in the future for your next vacation! --Kelly

"Beautiful lobby, large guest room"

5
19/06/2018

We had a King room with a side balcony. It was a good size and the bed was very comfortable. Ask for a room with a balcony overlooking the water- worth it! The lobby has an eating area overlooking the water. The breakfast was pretty good- breakfast meats, scrambled eggs, waffles, oatmeal, fruit and yogurt, etc. You can walk right out into the beach. We rented chairs/umbrella for the day. The pool is small.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Jennifer, for your five-star review! We are so glad you found your room to be clean and comfortable, loved the view of our crystal-clear water from your balcony, and enjoyed our delicious breakfast. We would love to welcome you again for your next vacation! --Kelly

"Charming, relaxing, gem on the beach"

5
14/06/2018

Don't let the name Best Western fool you...this is not the Best Western of my youth! This is a beautiful new hotel right on the beach in the heart of Orange Beach. The whole hotel is a beautiful modern beach theme and very clean with all the amenities needed to make it a relaxing vacation. The rooms are spacious and clean. The breakfast had a great selection and tasted good. The pool area has a bar and live music and is just steps away from the beach where chairs and umbrellas are set up to rent for the day. The parking is a parking garage with easy access to the rooms. The staff is so friendly and helpful! Chrystyna at the front desk went above and beyond for us....Thank you, Chrystyna and great job to the hotel for having such high standards for your employees! Definitely would stay here again and recommend it to everyone!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Leigh B thanks so much for your awesome review. You are right, don't let the name fool you, we are so happy you chose to stay with us. It's great to know you loved our cleanliness, your room, breakfast, the pool area and our friendly staff. Thank you for your kind words about Chrystyna we will surely pass along this to her. We hope you visit us again next time you are in Orange Beach. We look forward to welcoming you back.

"June 2018 visit"

2
11/06/2018

We stayed in June 2018. We checked in at 5:00pm (two hours after the check-on time). We had two rooms and after given our keys we head upstairs to find one room is not finished (again, two hours after the check in time) and the other room was already occupied. Yes, they gave us a key to a room that already had people in it. The hotel building is nice and it is in a nice location but I think the staff needs more training. For what you pay I expected better service. I would not stay here again.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Carol, Thank you for your review regarding your recent stay at the Tides. While we strive to provide the very best service, it is unfortunate when an error occurs. If you can please provide me with more information, so that I have an opportunity to look further into the issues listed within your review.

"Over Priced"

3
07/06/2018

I made reservations via Expedia because I got more points with Expedia Vs Best Western. The room rate was the exact same and I did not get any additional savings for booking my room with Expedia. We decided to add an extra day because of the great reviews. When I added the extra day I called best western to let them know that I added an extra day and I wanted to make sure we were in the same room For the entire stay. The 1-800 number Informed me that there is no room guarantee and even if I pay for an upgrade or a room with a view I may not get that room. I was told to call the front desk directly to make sure I would be placed I the same room the entire time. I tried to call the front desk 1 week prior to our trip and I was never able to get in contact with someone. That is when I started to get worried. Upon check in, we informed them about the extra day we added but they were not able to get us into the same room and we had check out and recheck in. Ok, we understood and tried to stay positive. Upon entering our room, we did not have a shower curtain, sheets or pillows for the pullout couch and only 2 towels For a family of 6. We called the front desk and were told that house keeping was gone and they would see what could be done. About 10 minutes later we got a call and we went downstairs to pick up our items. My husband had to install the shower curtain himself.. again, not a problem we still were pretty understanding. The room was supposed to come with an Xbox but we were not asked if we wanted one or told it needed to be requested at check in so that was another feature we didn't have. One of the reasons we chose this room was because of the kid friendly features. Xbox and bunk beds. Next day, we check out and we are told our room would be ready around 12:30 because they expedited our reservation. We brought all of our belongings downstairs and waited at the pool. We had been at the pool from 10 am to 3 pm. We were exhausted and by this time had too much sun. We had to wait until after 3 pm to check in to our new room. Our call came in at 3:20 that our room was ready. Even though we were told the room Would be ready at 12:30. At this point I explain about all of the other issues we had at check in and they did apologize but that was about it. Nothing was offered beyond that. Not that I wanted anything for free, but for almost $400 a night you would think they would be more organized. Our new room, which I paid more for was a standard room with the same bunk beds but had 2 queen beds. Still accommodated 6. I was under the impression that I was getting a suite the same as I had before but with queen beds rather than a king. Well not the case, I was charged almost $400 a night to be in a standard room with bunk beds and paid under $300 for a suite with bunk beds and a better view. The suite had a separate bedroom where the standard queen was in the open room. It is a little misleading because they make it seem like the rooms with the bunk beds are suites and they are not. The pool was ok, It didn't seem heated to us. It was a bit cloudy and dirty. My children had a great time, but of course they weren't paying and didn't really care as long as they were in the pool or at the beach. We are going back next year but have decided to try another hotel for the price we paid. I am a firm believer you get what you pay for and for almost $400 a night I would have expected better accommodations. Hotel is updated and has modern decor. You might also have to take the steps because there is only 2 elevators and there was a lot of waiting time to get to rooms and lobby.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for your review regarding your recent stay at the "Tides". I apologize that we were not able to accommodate your move within a timely manner. During peak season, we work diligently to try and provide superior efficient service as we understand the time each patron has and the excitement of being able to enjoy beach time or simply relax in the room after a long day of fun in the sun. We truly appreciate the review as it allows us to discuss areas in which we need improvement. Your review will be discussed with our department leaders to see how we can better handle for future patrons. We look forward to you returning! Thank you

"All expectectations met..."

5
04/06/2018

Clean, comfortable, friendly, great breakfast, covered parking - well lit. Easy beach access. Fun pool with bar. All good! Easy access to the Expressway, local shopping, and Gulf Shores. Family friendly. Leave your service / comfort pets at home if you are just a loon with a pet.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Steve G thanks so much for taking time to leave us a review of your stay. It is great to hear that you enjoyed our cleanliness, friendly staff, breakfast, beach access, pool and our location. We do look forward to welcome you back again next time.

"THE VERY BEST WESTERN"

1
04/06/2018

Super Value, Friendly and Helpful Staff, Superb Service and BEST BEACH... This hotel has been open only 2 years, we have stayed the 5 times and look forward to our next stay. Breakfast is also THE VERY BEST.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Hello, James, thank you for taking time to leave us such a fantastic review. It's great to hear you had an amazing stay and was satisfied with our service and staff. Thank you for being a repeat customer as patrons such as you make our job enjoyable! In reviewing your review we noticed that the rating given was ones, which unfortunately is the lowest score. We know that this can sometimes be confusing. If you have a chance can you check to see if the review can be edited to reflect your fantastic stay. We look forward to you returning soon!

"Dirty rooms"

2
03/06/2018

Would not stay here again. Paid 450$ for one night only to stay in a filthy room. It had not been cleaned after the previous occupants. There was sand on the floor, furniture and piles of it in the shower along with someone's wet razor, body wash and sponge! There was smeared feces on the commode seat. When informed the front desk of this we were informed that there was no one there to clean and no other room was available. We were offered free snacks from the lobby instead! Too much money for such a bad experience.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Catherine, Thank you for your recent review of "The Tides". We sincerely apologize that we failed to provide superior customer service during your stay. While we understand the power of a review, we also appreciate the honestly as we can only address items that are unsatisfactory if we are made aware of them. We will be discussing all items listed within your review with our staff to ensure that we address and correct. We hope that you will visit again so that we have another opportunity to provide you with superior service.

"Beautiful hotel"

5
02/06/2018

The Best Western Tides is truly amazing, not only for the views but the amazing staff. Alberto made landfall the day we arrived, obviously we were concerned. Mitzi, Jada, Heather and Jennifer made our worries all but forgotten. We actually added one more day. This hotel is a true gem. The front desk, housekeeping and management are amazing. The breakfast is very good and the staff keep it stocked, tables clean and are eager to assist you.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
E4678NCcarolw we thank you for taking time to leave us a five-star review. It's great to hear you had a truly amazing stay with us, that you loved the views and our amazing staff. We appreciate your kind words about Alberto, Mitzi, Jada, Heather, and Jennifer and will surely pass along these to them. Pleased also to hear that you extended your stay and also that you enjoyed the breakfast. We can't wait to welcome you back for another great stay.

"Good place to stay"

4
01/06/2018

Good place to stay, didn't hear the people next to us. Beachfront balcony was nice. I gave it a 4 only because the first night we went to bed, our sheets were dirty with little black hairs. No one came to change them. My husband had to change them and then we didn't hear anything about it from management when we filed a complaint twice. Other then that nice, good breakfast.

"beautiful Tides"

5
28/05/2018

we stayed in a suite- beautiful ocean view. large room, couldn't hear neighbors and balcony felt like we were by ourself, couldn't hear people next door. very private. beds extremely comfortable and room was very clean

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
joyshearer thanks so much for your five-star review. We are so happy that you loved your beautiful oceanview room and your comfy beds. We hope you get a chance to visit us for another great stay very soon.

"Excellent Vacation Stay"

5
24/05/2018

The location was great. We got a beachfront view and it was beautiful. There was covered parking which was a plus. Also the pool was nice because of the lounge chairs in the water. Service was great and the hotel was nice. It seemed to have been updated and looked very modern.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you pipkin2018 for your awesome review. So thrilled to hear that you loved our location, the pool, our awesome service and our modern look. Come see us again real soon.

"Nice and New"

5
22/05/2018

It's as nice as it looks in the online photos. Great lobby (and view from it). We were there with our high school track team, and the staff was very helpful and accommodating. Definitely will return next year. (The beds were new and very comfortable for hotel beds.)

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
andyeddys thanks so much for your five-star review. Great to hear you loved your stay with us and that you loved our helpful staff and comfy beds. We hope to welcome your whole team back again next year for anotehr great stay!

"Beautiful Hotel on my the Beach"

4
18/05/2018

We had a mostly lovely stay at The Tides. I booked a side view king room with a balcony and it was fine for us. The bed and pillows were very comfortable. It was also nice having a small sofa for sitting and watching tv (when it rained). Breakfast was very nice with a number of choices. We enjoyed the waffles, but really, why do you have to ask for the sugar free syrup? I would have rather had almond milk instead of soy milk. Eating breakfast watching the waves roll in to the beach is very nice! The pool is lovely and towels are readily available at the front desk. The beach is very nice and chairs and umbrellas are available to rent. My one complaint is that housekeeping was not very thorough in attention to our room. First day was fine, but the second day all they did was sort of make the bed and give us clean towels. They forgot the extra roll of toilet paper, toiletries, and to replenish the coffee. We got along okay, but for the price we paid for the room and that this is a top of the line BW property I expected better.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
LAAEastPeoria_IL thanks so much for taking time to leave us a great review. We are pleased to hear you had a lovely stay with us, that you enjoyed your room, our breakfast, the pool and the beach area. Thank you for your feedback regarding the housekeeping. We appreciate your candid comments as they help us to do our job better. Come see us again real soon.

"Orange Beach oasis"

5
17/05/2018

Loved the Tides. Everyone was super friendly and helpful. The view from the lobby and breakfast area was amazing. Breakfast was good, waffles, bacon, potatoes, eggs, etc. pretty typical, the staff was constantly refilling empty dishes. We had a side view room, with the balcony facing west. We had nice views of the beach but also of the road. We didn't hear the traffic noise with the door closed. Overall it was perfect. Shaded areas and a bar by the pool and great beach. Umbrellas are rented through different vendors and were $30. There's a nearby Publix and Walmart. The tides had guest laundry facilities and a BBQ area. It would be great for families.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you saralynb for your five-star review. So pleased you loved our hotel, our friendly staff, breakfast, your room and, of course, the beautiful beach. Come see us again real soon.

"Nice, clean room and very friendly staff"

5
17/05/2018

The lobby is beautiful. It is largely windows on 3 sides with a breathtaking view of the ocean and pier. Continental breakfast is good. If I could change anything, it would be real maple syrup (there was only chemical pancake syrup) and ketchup without high fructose corn syrup. Otherwise, on most days, they serve waffles, toast, baked goods, milk, juice, eggs, sausage, bacon, grits, oatmeal, yogurt parfaits, and cereals. The room was very nice, clean, and new looking. The closet has plenty of storage spaces. The shower was spotless. The beds were very comfortable and clean. There were a couple stains on the comforters, but it was pretty negligible. Housekeeping was friendly and very quick. The mini fridge didn't keep things very cold, which was frustrating because we had breastmilk with us. There was no dial to adjust the temperature. The balcony had two chairs and a small table. We had partial view of the gulf, which was pretty. We faced the empty lot next to the building. The cooling unit in the room worked great! The elevator system moved quickly. The pool and bar area was nice. The chairs could use a good scrubbing though. There was also sunblock residue and oil floating in two corners of the pool. The bathrooms at the pool were clean and nice. The chairs in the shallow area of the pool were very comfortable; there are only four of them. They sit right next to fountains. The drinks at the bar were very expensive. For a nonalcoholic margarita and daiquiri, it cost $17.50. I feel like nonalcoholic beverages should be cheaper, but that's me. I did hear two people ask the bartender if the pool was a public pool, and she let them in. That was kind of upsetting to us as guests because we PAY for those amenities. I feel like the doors should be watched more closely to avoid this. Too, there weren't that many places to lay out or sit. Good thing we preferred the beach! The beach is beautiful and clean. The water is clean and clear. They are very friendly and concerned with the beach wildlife, which I appreciate. We saw cute little crabs at night! We also saw stingrays swimming in the waves, too! We did have our beach chairs stolen. We left them at the hotel outside of our room and they were gone the next morning. There are several restaurants located nearby. There is also a publix and Walmart minutes from the tides, so very convenient. A lot of restaurants have outdoor play areas. We spent more than we intended for the stay and food, but we would stay again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Deebie911 thanks so much for taking the time to leave us such a detailed review of your stay. We are so happy you had a great stay wtih us, that you liked your room, the breakfast, the views and the pool and bar area. Also great that you enjoyed the awesome beach. We hope we get a chance to welcome you back again real soon.

"Way better than expected"

5
08/05/2018

Very clean room (which i'm picky about), Updated hotel, great breakfast, EXTREMELY professional and helpful staff, Great view, easy parking. Lyft is available in Orange Beach and Uber will be available July 1st 2018.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much markfoxwv for leaving us a review. So glad to hear you loved our hotel, great breafkast, our professional and helpful staff and the amazing views. Thank you for your notes regarding Lyft and Uber. We sure hope to welcome you back again real soon for another great stay with us.

"Our base for bike riding and exploring"

5
08/05/2018

The nearby state park area is great for biking and walking. This hotel is close to the trail entrances. It's new and clean. Parking was easy. The lobby and breakfast area had floor to ceiling windows looking out over the wide pristine beach. Beautiful! We had a room with a balcony overlooking the beach. It was bright and clean with good beds. We plan to go back.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Crawfish Boil thank you for leaving us a great review. We are pleased to hear that you enjoyed our state park, the parking, the beauitful beach and your balcony room. We hope you come stay with us next time you are in town.

"Nice Night's Stay"

4
07/05/2018

We stayed one night, in Orange Beach for a family wedding. Room was comfortable & quiet, free breakfast was above-average. Only complaint was w/the location.. Totally un-pedestrian friendly. The wedding was only 2 doors down and we took our life into our hands to walk there.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
PattyHNashville_TN thanks so much for taking the time to leave us a review. We are so happy that you loved our comfortable and quiet rooms and our breakfast. We are so sorry that the location being busy was an inconvenience for you. We appreciate your feedback.

"The only place I will stay from now on"

5
05/05/2018

This hotel is amazing! We have stayed at several places on this area and this one by far is the best! The WHOLE hotel staff was so friendly, it was clean and right on the beach. You can rent cabana chairs on the beach and the service from them is beyond amazing! The breakfast was fresh and had a large selection. They have a little “store” so if you need sunscreen or goggles they have you covered. They have a grab and go deli, a pool side bar, fresh beach towels everyday from the front desk. The pool is heated and on ocean front right next to the hot tub. They have a fire pit and free ice for your coolers too. Joe and jada took care of everything we needed. (Joe even when a lady complained about not having a lid to her ice bucket,offered her several solutions to please her) I'm going to book in the fall and next spring I loved this place this much.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
bumbalough thanks so much for taking the time to leave us a review. We are so happy that you had an amazing stay with us and that you loved the whole staff, the beach and the heated pool and hot tub. We appreciate your kind words about Joe and Jada, we will surely pass this along to them. We can't wait to welcome you back again next time.

"Great spot on the beach"

5
04/05/2018

Great location too, with easy access to restaurants and other attractions. The rooms are very nice, super clean and the bed has been just firm enough to give us a good nights sleep. We decided to extend our stay an extra day so we could continue to enjoy the pool and beach.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Interpreter77845 thanks so much for taking the time to leave us a review. It's awesome to know you enjoyed the great location we have, your room and the beach during your stay. We hope to welcome you back again real soon.

"Dolphins from the balcony"

5
02/05/2018

Great hotel with an impressive view over the beach and the gulf. If you don't have a room with an balcony looking towards the beach, you'll still get this view from the breakfast area and the outdoor pool/bar area. We had a balcony towards the beach and gulf and in the morning, when the ocean lays still, we saw lots of dolphins.

"Loved this place"

5
01/05/2018

We had an absolutely awesome time staying at this hotel. Staff went above and beyond. Breakfast was great. My husband and son enjoyed the bikes guests could use during their stay. It was our first trip to the area and we all agreed it was our best vacation yet!!

"Cant wait til next time!"

5
01/05/2018

I'll be 100% honest, this place is wonderful. Staff was polite, rooms were clean, and breakfast was a great way to start the day! The balcony was huge as we were on the end. There are table/chairs, we were worried about my 3 year old on the balcony, but the walls were tall and see thru so he wouldn't miss a thing. Breakfast will also a huge highlight, it was high quality service.

"Amazing"

5
30/04/2018

Was a great place to stay for a night or two without paying for a whole week during the busy season. The breakfast was nice and clean stations and Plenty of workers to keep it in order. My wife and I will be returning again for another stay here.

"Super clean and friendly staff"

5
30/04/2018

From check in to check out we had an excellent experience! Rooms were clean, staff was genuinely happy to serve, pool and hot tub were nice, beach was clean and family friendly. Not many restaurants were in walking distance, but Lyft does pick up in the area and there is a delivery service.

"Lovely Stay!"

5
26/04/2018

I must say that this hotel was amazing for my birthday getaway and I will definetly be staying at this location in the near future! I love that it was on the beach and that it had so many amenties for such a great price.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much latoyamagee50 for taking the time to leave us a review. Happy birthday to you! We are so glad to know that you enjoyed your birthday with us on the beach and that you enjoyed the hotel and the location. We can't wait to welcome you back again next time.

"One night booking"

5
22/04/2018

We needed a place to stay for one night before we could check into the condo we rented for a week. The Tides Hotel was a wonderful choice. I would highly recommend this place and I would come back for a week long stay. The room was very nice and clean, the staff was friendly and the poolside amenities were great! We enjoyed watching the final minutes of the Cavs/Pacers playoff game with Azee the bartender. The free breakfast was excellent and we had a nice chat with Lynn Pahl who told us about the wildlife we could see on the Gulf Shores State Park hiking trails.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
JoLeanne H thanks so much for taking the time to leave us a review. We are so happy you chose our hotel and that you believe you made a wonderful choice. We are glad to hear that you enjoyed our staff and your room. We are glad you mentioned the staff names with such nice compliments and we will be sure to pass these along to them. We do hope you visit us again next time.

"Great Price on the beach"

1
19/04/2018

The Tides was a wonderful place, right on the beach, rooms were nicely decorated. The balcony was a plus. Had a nice time at the pool and pool bar. The staff were wonderful, very efficient and gave us great advice about local restaurants that were excellent. The hotel is in a nice, quiet location.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Regina, I am super happy to read that you enjoyed your time at "The Tides" and we look forward to you returning! It appears that the review filtered in as a low ranking review reading a 1 out of 5, so I wanted to reach out to see if there was anything additional we could have done to make it better.

"The nicest hotel that overlooks water "

5
16/04/2018

I've been to quite a few hotels on lakes and beaches and this hotel surpasses them all. The staff is excellent here. The rate is reasonable. The rooms are clean and comfortable. The view of The Gulf is picture perfect. I'm a Diamond Select member and the staff treated me like royalty. I will definitely return again and again

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much Joe for the awesome five-star review. We are so happy to hear that this hotel surpassed your past experiences in hotels. That's great you were treated like royalty! We can't wait to welcome you back again and again and hope to surpass your expectations each and every time. Until next time...

"Beautiful Stay"

5
11/04/2018

We had a fantastic weekend here. The rooms are beautiful. Upgrade to the sea view- it's worth it to sit on the balcony and enjoy the views. Every staff member we encountered was friendly and helped make this stay enjoyable. Breakfast was included and very tasty. Great hotel.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you Lisamarieclarktx for the five star review. It is so good to hear that you enjoyed your rooms and were upgraded to a view of the Gulf. We hope you come back and have another beautiful stay with us again sometime soon.

"Southern trip"

5
10/04/2018

Great place to stay on Orange Beach. The room was huge, corner room gave us views of the gulf and the bay. The staff was wonderful, valet was complementary, they were fast and courteous. Lots of amenities, close to Florabama and lots of restaurants.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much Teresa for giving us a 5-star review. We are go glad that you chose to stay with us. That is great to hear that you loved your room, the staff and the awesome views. We hope you come to visit us again soon.

"Excellent stay"

5
08/04/2018

Everything about this hotel was excellent, particularly the staff. This was a “girl's” trip and everything about the stay was outstanding. We discussed this on several occasions and would return to it

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Melanie thank you for taking the time to leave us a review. We are so very glad that you had an excellent stay and enjoyed the staff. We can't wait to welcome you back for your next "girls" trip!

"Very nice hotel"

4
03/04/2018

Beautiful beach, lovely lobby with windows overlooking the beach. BF similar to other chain hotels, very adequate with hot buffet items. Room comfortable with a fridge and microwave. The hotel is located on a very busy major road without sidewalks. There is no dinner available at the hotel so we walked at night to a couple of close restaurants, but it was a bit scary walking alongside speeding traffic on the dark side of the road. Otherwise, it would be easy to get take out and eat in the breakfast area of the lobby or in your room.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you ssgtravel for leaving us a review. We are glad that you enjoyed your stay with us and the wonderful views. We will be happy to welcome you back next time.

"road trip"

5
30/03/2018

my adult son and i were on a southern states road trip... this place was perfect, cant wait to go back... right on the beach, new fresh beautiful rooms,beach access,delicious free continntal breakfast overlooking the gulf! go there, you wont be disappointed

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much for your review. So glad you stayed with us and that it was the perfect place for your road trip. We very much appreciate your kind words. We look forward to you coming back to see us next time you come this way.

"First time at the Tides"

4
30/03/2018

First, let me say that the staff is very patient and accomodating. The breakfast is the best we have had yet, at a hotel chain. The rooms and beds are very updated and clean, but a little in the small side, but this could be bc we didn't have balcony suite. Our only complaint is that extras that we have enjoyed at other nearby, similar hotels were not included or had to be requested. The staff did explain that it is due to people taking liberties and hotel property going missing. All that said, BW the Tides is a solid hotel, but not really worthy of it's "premier" designation. We would recommend this hotel to anyone, but book early for best rates and get a gulfront view room. As for us, we will be trying elsewhere next year, maybe the Phoenix or Caribe.

"Great Choice!"

5
26/03/2018

We were here with our teenage daughter over spring break. We were impressed with The Tides Hotel. Everything is new and very clean. The ladies at the front desk were very friendly and accommodating. One day we brought lunch in (if you haven't try Lartiques's Fresh Seafood - it's fantastic! You pick what you want, they cook it right there, and you take it with you.) and we asked if it was okay for us to eat in the dining area that is used for breakfast. They answered without hesitation with a big yes! The whole area is surrounded by floor to ceiling windows that showcase the beautiful, white sand beach. Also, there is sweet tea and fruit infused water available 24/7. The location is good, but you do need a car in Orange Beach. The hotel is right on the beach. You can walk out the door and be at the pool, hot tub, and a few steps away from the sand. The breakfast is good and is included in the price of the hotel. Also, one morning we ate out on the outside deck overlooking the ocean. That was fun! Parking was no issue at all - they have a garage and there is no fee.

"Great stay!"

5
26/03/2018

We were sad to leave. Had a wonderful stay here and will return. Friendly staff and super clean hotel! Beach front and wonderful views from the balcony. It was a little chilly in the gulf so the kids loved the heated pool.

"Nice beach front hotel"

1
24/03/2018

overall very satisfied with all aspects of the hotel, good chance we will be back. Parking was ample and easy. Room was comfortable with a great view. Access to area attractions was easy with no traffic issues. Staff was friendly, room was well maintained.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for the nice comments and we are glad you enjoyed your stay! It appears that the review only received 1 out of 5 stars. Is it possible that the stars marked are incorrect? Please let us know if we could have improved in any way to increase the rating. Thank you and we look forward to you returning!

"Outstanding staff and spectacular surroundings makes me want to be a full time resident"

5
24/03/2018

The staff was so attentive and the facility was scrupulously clean. There is beach maintenance during the night and people come out to well groomed beach front in the morning. The staff we interacted with the most were Anne and Mitzi at the front desk, and Lynn, Breakfast manager. When we wanted to stay longer, Anne was able to help us with that request. This was at the start of Spring Break and they were busy. Mitzi has a smile in her voice. When she put me on hold to check something I didn't mind waiting. Lynn, had recommendations for restaurants. Kaylee had our room ready when we arrived. We were in room 625 . Fantastic view of the beach and Gulf. We left the door open at night so we could hear the surf. The room has good storage space and we did not feel in the least crowed. Mr. Morris, who did the floor maintenance takes so much pride in doing his job. We had a small glitch getting on line and there was a young man to help. Sorry, I don't know his name. Anne got him to help. I was so impressed with this staff. They are a perfect blending and work well with each other. I was so appreciative of the restful environment. Thanks for a Great Stay.

"Good stay with the Grands"

3
24/03/2018

The staff was super nice and kind. We were not happy with the instant breakfast. Initially we were looking to book at the Best Western on the Beach because of the free home cooked breakfast and got this hotel by mistake. Pleased overall with the hotel stay but the breakfast as stated by my grand kids was yuck!

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for your recent review regarding your stay. I apologize that our breakfast was not satisfactory. Please feel free to contact me direct so that we can discuss how we can better serve and accommodate. We strive for 100% guest satisfaction and can only achieve this by honest reviews. I look forward to hearing from you.

"BEAUTIFUL VIEWS AT BEACHSIDE HOTEL"

5
22/03/2018

A wonderful stay at a lovely hotel which had beautiful views from the dining room or oceanside rooms. Right on the beach with easy walk out, outside pool and hot tub and easy, free parking. Family rooms available with separate bunk bed room for children. The staff were friendly, happy and more than willing to help you, more so than any hotel I have ever stayed in.

"New favorite on the Gulf!"

5
21/03/2018

Two years old, breathtaking beach views, perfectly friendly staff, pool and hot tub, pretty close to restaurants, spotless room, all in all no complaints. We would definitely stay here again. Do yourself a favor and pay the extra for a beach view from your balcony!

"2nd time staying, still pretty happy!"

4
18/03/2018

This hotel has an EXCELLENT location with the beachfront view, worthwhile to pay extra to get the beachfront view with a super nice balcony to have lunch or drinks on while enjoying the breeze! The internet speed is pretty good around 5mbps for Netflix streaming, as well as the quality of breakfast (which changes daily, we were there for 4 days), the only downside is the value you receive. We paid right around $300/night and you could get a pretty nice AirBNB or condo rental someplace. All in all, would consider here again if the price was right; the beach is really awesome! Also in the future, don't come in March, it is a little too cold still!

"Great Place, poor customer service"

2
14/03/2018

This place is beautiful, room was spectacular, but upon checkin we were double charged on a reservation that was already paid for. Over $800.00 was taken from my checking account and the only response I got from facility and corporate was I'm sorry for the inconvenience but you can contact your banking institution and ask for refund to be expedited. I'm now on day 3 of our 5 day vacation stressing about finances and all you get is my bad, I'm sorry.

DtolenTides, Assistant General Manager at Best Western Premier, The Tides Hotel, responded to this review
We are glad that you chose our hotel from the rest of our competitors here in Orange Beach, Al. This is unfortunate that you had to deal with this situation. We apologize for the inconvenience that occurred regarding your finances throughout your vacation with us. Please contact us directly at our property so we can further discuss this problem to reach a resolution.

"Perfect"

5
09/03/2018

We were over the moon with the views, beach access, amenities, breakfast and service of this hotel. It was so affordable as well. There's nothing I can honestly say I'd change. It was clean and absolutely breathtakingly beautiful. None of the other hotels around even come close to this for the price. I'll definitely recommend to all friends and family who are visiting Orange Beach/Gulf Shores.

"Breathtaking property!"

5
06/03/2018

The 4th floor lobby area offers space for a bar, relaxation, internet, breakfast and a spectacular view of the ocean. The provided breakfast buffet is the best provided hotel chain breakfast that I have ever experienced. It is staffed with the most pleasant employees. Hot food is hot and the buffet is super clean. The rooms are beautiful, spacious and luxurious and the bedding is very comfortable. The outdoor pools are crystal clear and so clean. This was our second visit to this property and we were delighted to see that it is well maintained.

"Gulf getaway"

5
06/03/2018

One of the nicest hotels I have ever stayed at. Great room and helpful staff. Awesome view from the oceanfront room. Enjoyed the balcony view with a nice glass of wine from the bar. Couldn't be better!!

InnisfreeHotels, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
rogerlatvala, thank you so much for your wonderful review! We're so glad you enjoyed your Gulf getaway with us. We hope to welcome you back again sometime soon for some more R&R on our balcony, glass of wine in hand!

"Best of the best!"

5
05/03/2018

You will not be disappointed at any part of this BW. The staff goes out of their way to accommodate you during your stay. Check out the double queen room with the bunk beds. It was super for the boys and adults!

InnisfreeHotels, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Keith, thank you so much for your wonderful review and kind words. It'll be a highlight to share them with my staff. We hope to welcome you and your boys back sometime soon!

"The Tides"

5
05/03/2018

Gulf tides go up and down responding to nature's call, The Tides, a Best Western Premier resort, however, is always up in terms of customer service, friendliness and abundant smiles,comfort and quality regardless of room type,a great breakfast buffet and super ease of access to the beach and gulf (great views of the pier and, as often as not, great dolphin activity as they feast and play in the water!)

InnisfreeHotels, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
A1ADale, thank you so much for taking the time to review your stay with us! We're so glad you enjoyed our "steady tide" of quality customer service, breakfast and experience with us. We hope to welcome you back sometime soon for more adventures!

"Sweet Home Alabama"

5
27/02/2018

Last night on the road at the end of a long, rough trip moving from California to Florida - weather, traffic, breakdown, etc. Arrived late to the BEST Best Western ever; what a refuge! Beautiful property and rooms, fantastic value. Next morning was even better, great sunrise breakfast in the wonderful dining room right on the beach. Happy and well rested to continue our trip. Slight billing problem, but night & morning staff were very pleasant and professional overall. Would recommend anytime.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for leaving a review! We are happy to know you made it safely to us, after such a rough trip. We are glad it was worth it! We love that you enjoyed your stay, and that our staff could make it even better. We would love to welcome you back sometime.

"Cant help but go back to stay over and over!!"

5
26/02/2018

When in Orange beach its the first place I go.If they are not booked I will stay no place else.Everything you expect for your money and more.The Hotel appears close to brand new.Staff goes above and beyond to be accommodating and make you feel welcome.Rooms are clean and well decorated as well as comfortable. Get a beach view and you will not be sorry.The lobby is majestic and open with a beach view that is stunning.There is an interior bar as well as pool bar.Breakfast is always top notch and they change up their offerings.Solid Wifi. Great TV with good channel selection.Heated pool and Jacuzzi.Great places to eat such as the Shrimp Basket not far away.Prices are great with regular flash sales.Price goes up on weekends because of demand.No "incidental" holds..No "resort fee" garbage.. Side note..For my previous typos I apologize.I was in a hurry.

"Awesome"

5
26/02/2018

This was a spectacular place to stay. We enjoyed our visit so much that we can't wait to return. The staff was amazing and the hotel was unbelievable. The views were stunning. Best experience in many trips.

"Best Western?...More Like Best Vacation ever!"

5
26/02/2018

The staff are real. They're not just automatons going through the motions! We can't wait to go again! I highly recommend this hotel. The view during the commentary hot breakfast is spectacular, from the large windows of the lobby breakfast are you can see such things as dolphins jumping and angry waves pounding the beach. Thank you for making our vacation wonderful!

"Exceeded expectations!"

5
25/02/2018

Our family spent a long weekend here and we wish it would have been longer! The hotel is truly stunning. The pool is perfectly heated with beautiful landscaping and has direct ocean views. Our room was immaculately clean and all of the facilities were well cared with tasteful and beachy decor. I cannot say enough about the staff; they were so friendly and very accommodating. The breakfast has many options and is located in their lobby where you dine with a gorgeous view. It is clear this property is well managed and cared for by competent and caring staff. We can't wait to come back and visit soon!

"What a terrific find!"

5
21/02/2018

What a terrific find! We usually stay in condos when we go to Orange Beach, but we wanted an overnight trip and decided to try this hotel. It's a fairly new hotel and had lots of good reviews, so we booked it. The hotel exceeded our expectations! All the staff was helpful and friendly - front desk, breakfast staff, cleaning staff, everyone. UNFORTUNATELY we don't remember all the names, but Jo, Desmond, and Mitzi at the front desk deserve special recognition. Covered parking, Heated outdoor pool and hot tub. Fire pit. Complementary bicycles available! Complementary breakfast was terrific. Beautiful lobby and dining area with floor to ceiling windows overlooking the beach. We extended our stay for an extra night. We are looking forward to coming back!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
We are so delighted to hear that we exceeded your expectations and helped you have the perfect stay! Thank you so much for taking the time to leave a review, and for choosing to stay with us! We would love to welcome you back sometime soon.

"Great place"

5
19/02/2018

This is my first time staying here. It appears very new. It is on the beach. Everything was in top notch condition. No paint chipping off, nothing was marred or dirty (both in the rooms or in the halls), and the facilities available were numerous. The rooms were immaculate. It was obvious the property was perfectly managed. Your parking is free and in a building. Floors 1 - 3 are a ramp. Floor 4 is the office where you check in and register. This is also where the included breakfast is served. The view over looking the beach while eating breakfast is unbelievable. The food available is hot and cold with many items available. One of the best we have had. There is a pool and hot tub overlooking the beach. They are very clean. I have nothing negative to say about this place.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for you kind words! We are so happy that we could impress and help you have the perfect vacation. We would love to welcome you again soon.

"Real jewe...l even in the rain."

5
14/02/2018

What a nice spot, we visited here in late January, unfortunately the weather was not nice. Heavy rain and chilly. We parked our car below the hotel and took the elevator to the 4th floor lobby. What a wow factor, the lobby/ eating area had a very large window over looking the Gulf of Mexico, it almost seemed like a cruise ship view, just spectacular. We were greeted by very friendly front desk staff and had a well appointed side ocean view room. Our nice size balcony overlooked the beach and the Blvd area, great views both day and night. This was our first visit to Alabama and it did not disappoint. Unfortunately we were moving on to Florida the next day and never had the chance to see the sun shine here. This place is a real jewel...even in the rain.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Mary, for taking the time to leave a review and for choosing to stay with us! We are sorry that the weather was not the best during your stay, but so happy to know that you had a great experience with us anyways! We would love to welcome you again, hopefully for some sunshine!

"Best kept surprise! Pictures are from day of check out!!!"

5
10/02/2018

Pretty sweet hotel with nice amenities and guest rooms. Our room had a separate kiddie room with double bunk beds and a separate tv. The kids loved it, especially as it was their first time sleeping in bunk beds. The lobby area was pretty sweet with the breakfast area attached, open view windows, many seating options, and a view over looking the beach. The hotel staff, from front desk to kitchen personnel, were all very friendly and inviting. We received a recommendation for food to go to the Shrimp Basket, and it was definitely with it; always nice to get a local favorite!!! The room itself was a nice size, clean, and can't really complain about it. To get to the attractions we wanted to visit, there was a short, but comfortable drive attached; nothing too out the way. The pool was of a nice design and warmed/ heated, which helped with the chilly, windy conditions (couldn't enjoy it as long as we would have liked for fear of getting kids sick). Didn't ever the fitness center, but it was there with the usual accommodations (treadmill, free weights, assisted weighted machine, and usual cardio options). Wi-Fi suited the needs of the kids to not have you bother about hotspot. The access to the beach was pretty straight forward right outside the pool area. Overall, we really enjoyed our stay here and extended from the original (1) night stay to (2) nights. We will definitely stay again!!!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Richie, for choosing to stay with us, and for taking the time to leave such a detailed and positive review! We are so very happy to hear that you and your family enjoyed your stay, from the bunk beds to the heated pool, to our lobby and staff. We love that you had such an amazing experience and we cannot wait to welcome you back soon!

"Great place!"

5
04/02/2018

Me and my husband came here for a quick weekend getaway and this place was awesome. The staff was always super helpful and friendly. The room was great and I loved the covered parking, plus the breakfast was really good too! If we travel here again I would definitely book this place again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
We are delighted to hear that you and your husband had such a great stay with us. We love that you got the chance to enjoy your weekend getaway and that we could help you make the most of it. We would love to welcome you back, the next time you're in town! -Emily

"Long weekend"

5
01/02/2018

This hotel was absolutely fantastic. The attention to details everywhere, including even the bathrooms was really nice to see. The breakfast was absolutely delicious and the lady who worked the breakfast went above and beyond. This was the best Best Western I have ever been to.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Kathy, Thank you so much for taking the time to leave us some positive feedback. We are happy to hear that you enjoyed your stay and had such an amazing experience with us! We would love to welcome you back the next time you are in town. -Emily

"Winter is beach time too!"

5
01/02/2018

It was overcast and cold but you wouldn't know it by the staff. Thanks for the always upbeat greetings and buffet breakfast. Our very spacious ocean front suite had a great patio and its own Keurig. Great location to rest and reflect what an amazing world we live in. Thank you again for a great escape. Your staff goes above and beyond with customer service. Perfect 10 for cleanliness in the suite and common areas.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Brenda, Thank you so much for taking the time to leave a glowing review, and for choosing to stay with us. We are delighted to hear that you had such a great stay, from your room, to the buffet, to our beautiful beaches. We are so happy that you got the rest and reflection during your escape. We can't wait to welcome you back soon. Emily

"Nice surprise "

5
28/01/2018

Having stayed In hotels all over the world I never have high expectations of average prices hotels. This was a pleasant surprise, the hotel is newly decorated and very clean. All the staff were very friendly and helpful, especially Sheri who was a gem and one of the hardest workers I have seen. Breakfast was good. Rooms a nice size and location seemed central.

funandmemorable, other at Best Western Premier, The Tides Hotel, responded to this review
Katrina, We are so very pleased to know that our hotel exceeded your expectations and that it was very clean. It is wonderful to know that our staff was so very friendly and welcoming. Your kind words about Sheri will be shared, she is wonderful. We hope you can come back and enjoy some more memories with us. - Liz

"Chilling out, literally in Alabama"

5
22/01/2018

Made arrangements in November hoping to get away from the Pittsburgh arctic freeze.Temp in orange Beach was in the 55-65 range all the way up until we got there....LOL The 2018 Arctic Freeze followed us down, it ended up in the teens two nights and mid forties and real breezy most of the stay. We made the best of it and saw many local things. It was a nice trip. This hotel is brand new with a wonderful staff and rooms. You won't be unhappy here....just go when its a little warmer...

funandmemorable, other at Best Western Premier, The Tides Hotel, responded to this review
We are really grateful to you, 214mootzie, for choosing to come and stay with us while you were in Orange Beach. We are so sorry we had cooler than normal temperatures during your visit, but we are so pleased you had the opportunity to enjoy our surrounding area. We would love to have you come back and enjoy another stay with us when it is warmer. We hope to see you then. - Liz

"A hidden Jewel"

5
18/01/2018

This property is a hidden waterfront jewel with an inviting & spacious lobby with a great view of the Gulf of Mexico and a few steps from the beach. What a refreshing experience it was to be surrounded by first-class professional customer service personnel. I want to particularly recognize Desmond Tolen, Assistant General Manager, for his professionalism, efficiency, friendliness and most helpful ways to make all guests feel welcome and at home. My husband and I are already making plans to return. And… I don't want to forget to mention that their buffet breakfast is worth waking up early.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, ebholidayinn, for coming to visit us and for sharing your experience with us. We are so very pleased to know that you enjoyed our amazing views and our close proximity to the Gulf of Mexico. Your kind words about our staff really means a great deal. We will be sure to pass them along to our GM. We can't wait to have you come back and enjoy another great breakfast with us. - Liz

"Loved it!"

5
17/01/2018

My husband and I booked an ocean view room with two queens and bunk beds. I can't say enough wonderful things about this hotel. The view was FANTASTIC. The lobby has wall to wall , floor to ceiling windows that allow you to see the snow-white sandy beaches and emerald waters of Orange Beach, Alabama for miles. Our room had an ocean front view balcony where we could sit and watch the sunrise and sunset each day. I loved the beachy decor and everything was very clean. Two of our grandchildren stayed one night and when my granddaughter asked the staff if they had any games she could play, they sent up and connected an Xbox for her! The breakfast was THE BEST of any hotel we've stayed at. Kudos to Lynn! From the time we arrived Ann, Mitzi, Jeana, and other staff were so friendly and helpful. Mitzi and Ann went above and beyond to answer our questions and make our stay a wonderful one. I definitely would recommend this hotel.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are truly grateful to you TeseM, for choosing to stay with us during your visit to Orange Beach. We are so very pleased to know that you were able to relax in your room and enjoy an amazing view. We are so glad to know that your grandchildren enjoyed visiting with you. It is so wonderful to know that our staff was so welcoming and that they were able to exceed your expectations! We would love to welcome you back anytime you are in the area. - Liz

"Wonderful, affordable beach resort!"

5
10/01/2018

We have been so pleased with this hotel. It is situated right on the beach and the view is absolutely gorgeous! The attendant at the check-in desk was extremely friendly and kind. She made us feel very welcome. We chose to spend the extra money to upgrade to a room with a oceanside balcony and we are very happy that we did. The entire hotel was furnished beautifully with modern furniture and it had a really calming beach vibe to it. The lobby is on the fourth floor and includes floor-to-ceiling windows that you can sit by as you eat their complementary breakfast. It is served buffet style with a large variety of food. The food was very good and one of the chefs offered to make me some fresh fried eggs. Later, she came to clean up our plates and she gave everyone at our table some Mardi Gras beads. The pool was heated and it was very relaxing. The rooms were immaculate and the beds were very comfortable. The view from the room was perfect and we woke up to the ocean out if the huge wall of windows. There is not a single complaint. They even have several bikes that guests can use to ride around the beach area. Their fitness center had yoga mats, dumbbells, cardio machines, TV's, and a cable machine. We were extremely satisfied with this hotel and it was the best one we have ever had the pleasure of staying at. We enjoyed our stay so much that we came back on our way home.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are truly grateful to you for choosing to stay with us while you were in Orange Beach. We are so glad that you enjoyed our amazing views and that your room allowed you to enjoy the views in comfort. It is great to know that our staff was so friendly and helpful to you during your visit and that you were all able to enjoy our breakfast buffet to start your morning. We are so happy you were able to enjoy our heated pool and our fitness center. We really appreciate your recommendation and hope to welcome you back again the next time you are in our area. - Liz

"Amazing hotel"

5
10/01/2018

Amazing hotel with the best front desk staff and service I have ever experienced. Rooms were extremely clean, comfortable and well upkept. Would recommend this hotel to anyone looking for a beach getaway.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, OliviabG2747JZ, for giving us this amazing rating and for choosing to stay with us. We are truly pleased that our staff was so welcoming and helpful to your during your visit to Orange Beach. It is wonderful to know that you found our hotel to be clean and that our close proximity to the beach helped to make your stay that much better. We hope to welcome you back again soon. - Liz

"Weekend getaway "

4
09/01/2018

Great hotel with immediate beach access. We had a great time just staying at the hotel and walking across the street to eat dinner. The only downfall that I saw was it was a lil pricey but overall we would stay again.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you very much, Donnie, for choosing to stay with us while you were in Orange Beach. We are so pleased to know that you enjoyed your visit and that our location allowed for you to truly enjoy our area. We hope you really will come back and visit us again soon. - Liz

"Amazing hotel!"

5
09/01/2018

This place is gorgeous! The rooms are beautiful. Stayed in an ocean front room with a balcony and fabulous views. The lobby/bar/breakfast area is beautiful with floor to ceiling windows. You can enjoy your morning coffee or complimentary breakfast at a table overlooking the beach. Spotted a pod of dolphins swimming past while eating breakfast. Stayed during December, so didn't use the pool, but it had a really nice setup with a poolside bar. The staff was very friendly and helpful with anything you need.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you, nicolejames8760, for choosing our hotel to stay in while you were in Orange Beach. It is wonderful to know that you enjoyed a great view from your beautiful room. We're so pleased to know that you were able to relax in our dining area and enjoy the view it offers. We're so pleased that our staff was so welcoming and friendly during your stay. We cannot wait to welcome you back again the next time you are in the neighborhood. - Liz

"WOW"

5
07/01/2018

Took a long road trip on our way to Austin Tx. Felt the need for a little beach time and found the Tides Hotel. About an hour off the trip route on interstate 10, it is really worth the detour. Mitzi welcomed us and told us all about the Hotel. The draw of course was the beach which has unbelievable sand and fantastic gulf views. Herons everywhere and almost no one else around. It was cold but still bearable for walks on the beach. We stayed two nights. Every morning Lynn made sure we had what we wanted for breakfast. She even offered to cook eggs that were not out. Best buffet breakfast we have experienced. Room was great, shower, towels, etc. top notch. We will seriously think about going back. Orange Beach was never in our plans but we are so happy to discover this area.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are so grateful to you mainer64, for making the detour to stay with us on your trip. It is wonderful to know that Mitzi was so welcoming to you and the Lynn was so accommodating. We are so pleased to know that you really enjoyed the beautiful sand and views that we enjoy daily. We're glad that we made a great impression and hope to welcome you back again soon. - Liz

"extraordinary hotel"

5
02/01/2018

The architecture on the hotel is very modern. The rooms were had all the modern conveniences you could want. Plenty of plug ins for electronics both usb and standard wall outlets. Flat screen TV. Keurig coffee maker, microwave & refrigerator. No additional charge for wi-fi. Overall a great experience.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are very grateful to you, 659smstl, for sharing your experience with us. It is wonderful to know that you enjoyed all of our amenities and the modern conveniences we offer. We cannot wait to welcome you back again. - Liz

"Excellent Hotel"

5
02/01/2018

The hotel is only about a year and a half old but they are maintaining it very well.. The pool is heated so swimming in the winter is not a problem. The open lobby is very nice and the entire place makes your feel at home. I will most definitely stay here again!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are so grateful to you, Taneka2018, for choosing to stay with us and for sharing your experience. We are so glad you were able to enjoy our pool and that our lobby helped you to feel at home. We are pleased you found our facilities to be well maintained and we cannot wait to welcome you back again soon. - Liz

"The good, bad and the ugly"

3
01/01/2018

My husband and I stayed here Dec 18-23, 2016 and everything was fabulous! This year we booked our daughter and grandson 2 nights Dec 28-30, 2017. I must say we were disappointed. Things really changed ina year. Her room was a king beach view room. Great room and balcony view of the beach. The shower is in need of some touching up and looks icky around the bottom edge. Very spacious shower though. I am a professional cook and was super impressed with last years breakfast buffet. This year, not so good, to us. I do enjoy that there is tea, lemonade, coffee or hot chocolate available all times. Lovely breakfast area looking out on the gulf, watching the dolphins swim. The staff were very friendly and helpful. Not complaints there. All in all I like the hotel and would consider it again. We are just disappointed this year.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much Cathyk93_13, for sharing your experience with us. We are so sorry to hear about the housekeeping issues you experienced and we appreciate you letting us know what you thought of our breakfast this year. Your great feedback really will help us to improve and we are glad you shared this with us. It is wonderful to know that our staff was so wonderful and welcoming. We hope to see you again soon. - Liz

"Great hotel!"

5
30/12/2017

Love the balcony view of the gulf! Love the 4th floor Lobby with a great view an atmosphere! The hot tub was nice, didn't try the pool due to the cold (even though it's heated) but it looked nice. Property is practically new (opened in either 2015 or 2016, can't remember) so it's very nice!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Leeann, for taking your time to share your wonderful Orange Beach experience with us! We know you have many choices and it means a great deal that we were your choice during your visit. It is wonderful to know that our great views helped you to really enjoyed our area. We're so pleased that you were able to relax in the Hot Tub and hope you can come back again soon. Until then ~ Liz

"Great hotel, great views"

5
28/12/2017

Excellent breakfast! Great views! Professional and friendly staff! Highly recommend. A little pricey but the amenities make it worth it. Love the tea and coffee available 24 hrs, and the hot home-cooked breakfast is terrific.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much Paul, for choosing to stay in our hotel during your visit to Orange Beach! We are so very pleased to know that you enjoyed an excellent breakfast each morning while you relaxed and enjoyed our amazing views. It is wonderful to know that our staff was so welcoming and helpful to you. Thank you for your great recommendation, we truly appreciate it. We hope to welcome you back again the next time you are in Orange Beach. - Liz

"Great resort for the money"

4
27/12/2017

The hotel is very nice, the breakfast is amazing. The staff were very helpful and friendly. The beach is beautiful and the hotel is close to good restaurants. My only complaint is that they do not have enough parking, so you might have to park across the highway and walk over.

"2017 Beach Christmas"

5
26/12/2017

WOW I give this hotel a 10 FIVE STAR RATING BEST OF THE BEST!!!! Everything was perfect for our Christmas getaway. Mitzi was SUPER NICE and very helpful. Breakfast staff was awesome food was yummy!! WE WILL BE BACK SOON!!!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are so very pleased to know that you truly enjoyed your stay with us, TourismDiva! Thank you for taking your time to let us know how we did. Your kind words will be shared with Mitzi and our breakfast staff. It is wonderful to know you were able to start your days right with a yummy breakfast. We cannot wait to have you come back again. - Liz

"A Lovely Gulf View"

5
21/12/2017

We spent two nights at this hotel right on the Gulf. The room was airy and spacious with a balcony facing the water. We enjoyed the exercise room and the hot tub and pool. The staff is well informed and helpful. The location is on the quiet, outer edge of Orange Beach but close to many restaurants in the area.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are truly grateful, P8165MPcaroll, for choosing to stay with us while you were in Orange Beach. We are so glad to know that you enjoyed your time with us and that you were able to enjoy our amazing views. It is wonderful to know that you were able to enjoy our different facilities and that our staff was so welcoming. We truly would love to have you come back anytime. - Liz

"This is the place!"

5
19/12/2017

This is a new hotel, about 18 months old. It sits RIGHT on the beach and is just beautiful! All the facilities were great, the location is great and the price was right. We will absolutely be staying here again. We enjoyed the breakfast and the daily sweet tea and lemon water was a nice touch. The lobby was on the 4th floor so you could get a great view of the beach while eating the free full breakfast served 6-10 AM. I'd advise getting a beach view room. A few dollars more, but worth it!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Doug, your recommendation and feedback about our hotel is greatly appreciated. We are so pleased that you enjoyed our fantastic views while eating breakfast and that you enjoyed our new facilities. We hope you can come back and make some more great memories. - Liz

"Best boutique hotel on the beach!"

5
18/12/2017

We loved staying here because it is beautiful, clean, well decorated and it's placed perfectly without any high-rise condos on either side. It's only 7 stories so not overwhelmingly big. Great hot breakfast is complimentary. Staff even offered to prepare custom orders! They had a lovely Christmas tree in the spacious lobby overlooking the beach. Free wifi, free covered parking, balcony with chairs, heated pool, and luscious hot tub! Short walk out to the sand. Just perfect- everything!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much Karen for taking your time to give us this amazing rating and for sharing with us your experience. We are so very pleased to know that you enjoyed your time with us in Orange Beach. It is wonderful to know that our staff was so accommodating and that you were able to enjoy a great hot breakfast each morning. We're so pleased that you enjoyed our hot tub and our close proximity to the beach. We hope you can come back again to enjoy some more time with us. - Liz

"Superior quality hotel with friendly staff."

5
18/12/2017

Great beach front hotel with superior quality rooms, breakfast and staff. Beautiful view overlooking the white sands and the Gulf of Mexico; stunning views of the sunrise and sunsets. Absolutely no hesitation to recommend. Will definitely be staying there again.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are truly grateful, cathymU9177MO, for choosing to stay with us and for giving us this outstanding rating! We are so pleased our staff was so welcoming and that you were able to truly relax during your visit. It is wonderful to know that you enjoyed our amazing views. We are very honored to have your recommendation and cannot wait to have you return. - Liz

"Perfect Getaway!"

5
14/12/2017

If you like to look out over the Gulf of Mexico whether you are in your room or eating breakfast; this is a great place to do it! Also, to be able to walk right out onto the beach without taking more than a few steps. There are loads of places to eat very close to the hotel, even in walking distance. Many places to see, great scenic drives along the gulf also. Another little plus about this hotel is that it has a parking garage and that is always a plus when it is raining!! The staff here were all wonderful too! Love it and can't wait to visit again!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you Billie, for choosing to stay with us and for giving us this amazing rating. We're so very pleased to know that you truly enjoyed your time with us and that you were able to get in plenty of beach time! It is wonderful to know that our staff was so welcoming and helpful and that you were able to enjoy our unique area. We hope you can come back again soon. - Liz

"Great Place to Stay!"

5
12/12/2017

Comfortable and clean room, all amenities supplied. Would stay here again. Friendly staff. New Hotel. Winter months, so very quiet. Bar was good and service very friendly. View was of other building next door.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you, tamalbro, for taking your time to give us this amazing rating and for sharing your experience with us. It is so wonderful to know that you found our hotel to be so clean and comfortable. We're so very pleased to know that our staff was so friendly and that you were able to relax and enjoy the bar. We hope you can come back again the next time your travels bring you to our area. - Liz

"Great place to spend a few days."

5
12/12/2017

We spent 3 nights here in December. What a bright, cheerful place. Seemed brand new. Lovely lobby and breakfast, bar area overlooking the beach and ocean. Room was new, clean, and very comfortable. Breakfast was laid out like a high end hotel buffet. Very attentive staff at front desk and in breakfast area. Whole hotel was kept very clean and neat. All in all, a wonderful time and at a very reasonable price. I would come back here again.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you, T1518VUtomw, for taking your time to share with us your experience and for this outstanding rating! We're so very pleased to know that we were able to help brighten your December and that you were able to truly enjoy a great breakfast. It is wonderful to know that our staff was so attentive and welcoming to you and that you found our facilities to be so clean. We hope to have you come back again the next time you are in Orange Beach. - Liz

"Best Experience"

5
10/12/2017

We absolutely loved our stay! The hotel and beach are gorgeous! Lobby has an amazing view. Pool is heated. Easy access to the beach. Parking is very convenient and covered. Hoping to visit again soon.

funandmemorable, Online Conierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, KellStand, for choosing to stay with us. We are so very pleased to know that you were able to enjoy some time in our heated pool and on our beautiful shores. It i wonderful to know that our covered parking helped to make your time with us that much better. We cannot wait to have you come back again. - Liz

"Soccer tournament weekend"

5
09/12/2017

We were in town for our son's soccer tournament and will definitely stay here again. The hotel is in a great location, wonderful beach, the kids loved the heated pool, and the breakfast was delicious!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are so grateful to you, I15045SQjenniferw, for choosing to come and stay with us and for taking your time to give us this great rating! We're so happy that our location made your time in the Orange Beach area so wonderful and that your kids really enjoyed the heated pool and breakfast. We hope to welcome you back again the next time you are in our area. - Liz

"Great find right on beach!"

5
04/12/2017

Great value for what you get. Location on beach is amazing. Pool and bar below hotel on beach were great. Rooms were clean and new. View from lobby on 4th floor made the breakfast experience perfect. Games in lobby for kids were a huge hit. Will definitely stay at The Tides on any future trips to Orange Beach.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Chris, thank you very much for the excellent review! We're so happy to hear that you found our beachfront location to be amazing, the rooms to be clean, the breakfast view to be perfect, and that the kids enjoyed the games in the lobby area too. We look forward to welcoming you back to the pristine shores of Orange Beach one day soon. Thanks for choosing to stay with us! --Krissy

"Great Price and Beautiful View"

5
29/11/2017

This was the best deal we could find for a beach front hotel. Views we're gorgeous, the pool was nice. Free breakfast was vast with a lot to choose from; breakfast included is a must when you're bringing kids, we could wake up and walk to the restaurant/lounge, eat until we couldn't eat any more, then walk right out to the beach ?? Definitely a great place to bring the kiddos!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Jenevieve, thank you so much for the terrific review! We're so pleased that you found the views to be gorgeous, the pool to be nice, and that you enjoyed the complimentary breakfast too. We look forward to welcoming you back to the pristine shores of Orange Beach one day soon. Thanks for choosing to stay with us! --Krissy

"Great Value!!"

4
29/11/2017

Great value! New and clean, suite w/bunkroom great for families; wonderful location and breakfast. Decor above average for this price point hotel. Only complaint would be that bedroom a/c blows straight on bed and no way to redirect. Had to turn completely off to sleep.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for taking the time to share your experience with us, jasmilam1! We're so pleased to hear that you found our hotel to be of great value, the location to be wonderful, and the breakfast too. Also, we're truly sorry that the airflow from the A/C was an inconvenience to you. We're always looking for ways to better serve our guests and appreciate your valuable feedback and will be sure to share this with our management team for review. We look forward to welcoming you back to the pristine shores of Orange Beach one day soon. Thanks for choosing to stay with us! --Krissy

"Great Place"

5
29/11/2017

We travel a lot in our retirement years and every once in a while you come across a place that well exceeds your expectations. This was one of those places. Desmond Tolen went out of his way to make sure our stay was pleasant. We were going to just spend one night on our way to Florida for the winter, but we liked it so much we stayed an extra night.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the excellent review, John! We're over the moon to have exceeded your expectations and that you enjoyed a pleasant stay too. We'll be sure to pass along your kind words to Desmond. We look forward to welcoming you back the next time you're traveling through to Florida. Orange Beach awaits your next visit! Safe travels until next time. --Krissy

"BEAUTIFUL HOTEL"

5
28/11/2017

The Tides at Orange Beach impressed us from the time we arrived until our checkout two days later. The parking was great; signs with instructions on how to access the lobby were understandable; the lobby was beautiful; the staff was very nice and helpful; the room was so nice and serene; view couldn't have been any better; the bed was super comfy and the sheets were excellent; the hot tub was so relaxing; the fire pit and sectional was a nice touch at the end of the day; the continental breakfast had a huge selection and was really tasty! What more can I say? It was a great place and value. I would love to stay here again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the excellent review, jenniferM2781WD! We're so pleased to hear that you found our lobby to be beautiful, parking to be great, our staff to be nice, the hot tub to be relaxing, and enjoyed the tasty complimentary breakfast too. We can't wait to welcome you back to our little slice of paradise one day soon. Thanks for choosing to stay with us! --Krissy

"Great place on the beach"

5
27/11/2017

Every time that I come to Orange Beach I am sure to stay here. By far my favorite hotel in OB! The location is gorgeous, the staff goes above and beyond, the rooms are always clean, and the ease of checking in and out are awesome!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the terrific review, Wesley! We're so honored to be your favorite hotel in Orange Beach. Also, so wonderful to hear that you found our location to be gorgeous, the rooms to be clean, the check-in process to be awesome, and staff that goes above and beyond! We look forward to welcoming you back to our little slice of paradise one day soon. Thanks for being a loyal customer! --Krissy

"Gem"

5
21/11/2017

This is our second Best Western Premier we have stayed at and they are a well kept secret. These places offer above average accommodations at excellent prices. The staff at every one have been beyond friendly. Do yourself a favor and check out Best Western. You won't be disappointed.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the terrific review, edillen3737! We're so pleased to hear that you found our accomodations to be above average for the price and enjoyed our friendly staff too. We can't wait to welcome you back to our little slice of paradise one day soon. Safe travels until next time. --Krissy

"Great stay!"

4
20/11/2017

We loved it. Great parking garage and easy access to rooms. Room was spacious, clean and our balcony looking at beach ocean was great. We loved the look of the hotel. The pool was great. We have a tough time walking sometimes and had no issues with hotel or even walking to the beach. Loved it. So relaxing and the hotel just gave off a good vibe. Had fun driving around and looking at area. Tried the "Gulf to go" food deliver for pizza and highly recommend they come to your room. Ate our pizza on the balcony. Was a great stay.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for taking the time to share your experience with us, phohl! We're so happy to hear that you enjoyed the great view from your balcony, the spacious room, great parking, an easy walk to the beach as well as good vibes too. Thanks for the tip regarding great pizza, we always love hearing about guest experiences so we can pass along the word. We can't wait to welcome you back to our little slice of paradise one day soon. Thanks for choosing to stay with us. --Krissy

"Relaxation "

5
19/11/2017

The Best Western Premier property was built with the consumer in mind. With every detail of the chalk boards on each floor and main areas with messages to "enjoy the beach life" really add the extra to your vacation. The rooms are beautifully decorated and have every amenity you need. We had an oversized balcony which was amazing to have 240 degree views of the beach, bay lagoons and East Orange Beach. The staff is attentive and eager to help with every request. Breakfast was a nice and the view made it excellent facing the beach with floor to ceiling windows. The pool was heated which is surprising given it is off season. When looking to stay in Orange Beach or Gulf Shores, stop searching, this is THE place!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Kara, thank you so much for the wonderful review! We're so pleased to hear that you found our property to be built with the consumer in mind, from chalk boards to leave messages on, the ocean view, the beautiful decorations as well as the complimentary breakfast too. We can't wait to welcome you back for a splash in our heated pool the next time you're in Orange Beach. Thank you for choosing to stay with us and safe travels until next time. --Krissy

"An undiscovered Treasure in Orange Beach Florida"

5
15/11/2017

We loved this hotel. So CLEAN, so FRIENDLY, and the best breakfast i have ever seen. The views of the gulf were stunning. Very good value for the price. We found the location very central to things we wanted to do as well.I can not wait to come back!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are really grateful, 652danieldm, for choosing to stay with us and for sharing with us your experience. It is wonderful to know that our staff was so friendly and that you found our gulf so amazing! We have stunning views and we are so glad to know that we were able to share them with you. We are glad to know that our location allowed for you to enjoy Orange Beach. We hope to welcome you back again soon. - Liz

"Amazing Property and even a better staff"

5
13/11/2017

By far one of the best properties that we have stayed, we plan to make it an annual event. The staff helped make our 50th anniversary celebration delightful as well as memorable. Bravo and well done. We will be back!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
We're so delighted to hear that you truly enjoyed your 50th anniversary celebration with us, herbk915! We can't wait to welcome you back to our little slice of paradise again one day soon. Safe travels until next time. --Krissy

"Excellent Hotel With Great Staff"

5
13/11/2017

My wife and I have stayed at the Tides 5-6 times in the past year. A great hotel and excellent staff. Beautiful beach, pool and hot tub. The breakfast is the best hotel breakfast I have had anywhere. Good value for the money.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the wonderful review, 419fc! We're so pleased that you and your wife enjoyed our excellent staff, beautiful beaches, the pool area as well as the best breakfast too. We can't wait to welcome you back to our little slice of paradise one day soon. Safe travels until next time. --Krissy

"hotel on the beach"

4
11/11/2017

Stayed at this hotel as a last minute trip to OB. The hotel was very clean. Room was a good size with a mini frig and balcony. Breakfast, which was good, was included. It has a nice but small outside pool and bar. It is on the beach in a desirable section of Orange Beach. I would definitely recommend staying at this hotel for the price.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, DanieBrown, for taking your time to give us this amazing rating and for sharing your experience with us. We are so very pleased to know that you found our hotel to be very clean and the room was a good size. It is wonderful to know that you were able to start each day with a good breakfast and that you were able to enjoy the beach due to our close proximity. We hope you can come back again soon to enjoy some more beach time with us. - Liz

"Gem of a hotel on the beach"

5
10/11/2017

We had a great stay at The Tides. Breakfast was wonderful (so many choices) and entire staff was friendly and helpful. Beautiful clean and comfortable room with great beach view from the balcony. Looking forward to a return trip.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the excellent review, C2100MElaurab! We're so happy that you enjoyed a wonderful breakfast, our friendly staff, a clean room as well as a great blacony view too. We can't wait to welcome you back to our little slice of paradise one day soon. Safe travels until next time. --Krissy

"Surprised"

5
06/11/2017

Wow, I was very satisfied with my stay. The scene from the lobby/breakfast area is amazing, a great view of the beach. The breakfast was good and nice variety. The rooms are made for family vacations, a nice lil room with bunk beds for the kids. The king bed is nice and comfy. I will definitely stay there again if in the area

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the terrific review, jwczar! We're so pleased to hear that you found our breakfast area to be amazing, the view of the beach to be great, and the rooms perfect for families. We can't wait to welcome you back to our little slice of paradise one day soon. Thanks for choosing to stay with us. Safe travels until next time. --Krissy

"Excellent"

5
04/11/2017

This was my family's first trip to Orange Beach in AL. We absolutely fell in love with it and look forward to the next time we are able to come down for a vacation. It was very peaceful. The hotel was so pretty and the breakfast was so yummy.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Jennifer, for taking your time to give us this amazing review and for choosing to come and stay with us! We are so honored that we were your first hotel on Orange Beach and that you were able to come and enjoy our beautiful shores. It is wonderful that you found peace while you were here and that you enjoyed a great breakfast. We can't wait to have you back again next year. - Liz

"Nice, Clean Hotel on a Fantastic Beach"

4
03/11/2017

We stayed here for 3 nights and found this hotel very modern, clean, and well appointed. The room size was more than adequate, however, the bathroom was just a tad small but very functional. The entire facility was well maintained. It provided a full breakfast and had a bar facility. Unfortunately, I did have a concern with the attitude of the front desk personnel when I checked in as she was less than friendly, but that was only one person out of the entire staff. The housekeeping staff went out of their way as far as customer service and all were extremely friendly. The actually acted like they liked their jobs. Additionally, there were some extremely obnoxious guests in the pool area each night which caused us to leave that area. I understand this is beyond the control of the hotel. Overall, this is a nice, clean well maintained facility on a pristine beach and I would stay here again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for taking the time to share your experience with us, Busy-Mom-of-1! We're so pleased to hear that you enjoyed our modern and clean property as well as a full breakfast. We're always looking for ways to better serve our guests and very much appreciate your valuable feedback. We're truly sorry that the front desk did not provide the level of service that they should have and will pass this along to our management team. Should you have additonal feedback, please feel free to connect with our General Manager, Jeana, and we'd be happy to speak with you. We look forward to welcoming you back to our little slice of paradise one day soon. Safe travels until next time. --Krissy

"Weekend Getaway"

5
31/10/2017

We have stayed here before and absolutely love it. The staff is amazing, it's clean and convenient to everything. The view from the lobby while eating breakfast is beautiful. I would like to give a shout out to JOEY!! Thank you for the perfect room!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, C8576IJalant, for choosing to stay with us and for taking your time to give us this fantastic rating! We are so grateful to you for coming back to stay with us multiple times and that our staff was so amazing, especially Joey. It is great to know that our location worked out so well for you during your visit. We're glad you enjoyed a wonderful breakfast while enjoying a one of a kind view. We hope you can come back again the next time you are in our area. ~ Liz

"Trying"

5
31/10/2017

We felt the staff made sincere efforts to please. Keys didn't work first time around, need them to access pool and common areas in addition to room. Bar had limited selections This web site is pathetic.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you, R1217VYanna, for taking your time to give us this fantastic rating. We're so pleased to know that our staff were welcoming and tried very hard to make your time with us wonderful. We're sorry to hear about the key issue but are pleased that we were able to resolve the issue for you. We hope to have you come back again the next time you are in Orange Beach. - Liz

"Beach Beauty!"

5
29/10/2017

An amazing, immaculate hotel property with excellent value right on the Gulf. With an excellent sugary sand beach and the warm Gulf waters, we'd love to go back to this Best Western. The staff was terrific and the beach front view is awesome!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the excellent review, zigd! We're so happy to hear that you enjoyed our beachfront property as well as the terrific staff too. We look forward to welcoming you back to our little slice of paradise one day soon. --Krissy

"GET AWAY TO THE COAST"

5
28/10/2017

My Wife Kathryn and I got to the gulf coast to relax from our lake house in Georgia so we have tried it all. The rental House are one of our preferred places to stay but after the Tides it may change our thinking. We love the access to the beach and proximity to good restaurants and Zeke's Marina for fishing trips. Great breakfast and balcony beside the Lobby (which we used quite often) great rooms we stayed in an inland room and used the hotel balcony for our coffee and wine overlooking the ocean. Great lobby on the 4th floor which took a little getting use to. The last day we had a slight insect problem in our room but after calling the front desk Gina the Manager was right there and handle the situation for use we were treated very well will be going back as soon as we are able. The las day we were there my wife fell and broke her shoulder at a near by restaurant, so it may be a couple of weeks. Thanks again to a great staff, Jesse & Kathryn

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the terrific review, Jesse! We're so happy that you enjoyed the easy beach access and close proximity to local restaurants. Also, great to hear that you enjoyed your balcony views too. Gina is wonderful and we're so pleased to hear that she addressed any issues you experienced promptly. We would like to wish your wife a speedy recovery and we look forward to welcoming you back one day soon. Safe travels until next time. --Krissy

"Stay with BW"

5
28/10/2017

My wife and I enjoyed our October beach trip to the Alabama coast. This was our first stay at BWP the Tides in Orange Beach, and it won't be our last. The place is modern, clean, friendly, and a great value. Beach access is wonderful. The breakfast is great. The lobby is awesome, and the people are friendly.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, tedm273, for taking your time to give us this amazing rating and for sharing with us your experience. It is absolutely wonderful to know that you truly enjoyed your visit and that you found our hotel to be clean and modern. We're so very pleased to know that our staff was so welcoming and friendly to you during your visit. We're so glad you enjoyed taking a stroll along the beach and that you started each morning with a great breakfast. We can't wait to have you and your wife back again. - Liz

"Outstanding Value in a Great Location even in the "inland" rooms."

5
25/10/2017

This is a great hotel with a very reasonable price. It really helps that this is a newly built hotel (2017). It not only has great decor and amenities, but is a really smart design for Hurricane prone areas (the firs three floors are parking making this a much safer hotel if flooding should occur). The common areas are really beautiful and functional. The guest balcony is great, and the pool, hot tub, and balcony are all nice for the size of the hotel (somewhat smaller hotel means fewer guests sharing these spaces). My family stayed in one of the "Inland" rooms with bunk beds. Although these lack a balcony and direct beach views, they are fantastic rooms for a family and the common spaces in the hotel are great for views and hanging out. The pool is rather small, but the outdoor bar and overall layout of the common areas make this a really fun hotel to enjoy. It is unfortunate that the nearby fishing pier is private access for another property, but the location on Orange Beach is excellent for this hotel. There are a lot of great little features at the Tides, like free water refills at the Brita filler station, free Keurig Coffee, free breakfast, free parking, etc. This makes the cost of the stay very reasonable and predictable. I highly recommend it to families or couples.

"Great hotel and location!"

5
23/10/2017

We just got back from a weeks stay at BW the tides and I have nothing but good things to say! We read the reviews before we booked as we always do and the all seemed pretty good. When we arrived my wife stripped everything off the beds to check and make sure there were not uninvited guests. Not because she suspected it, just because that is what she always does. It passed her test. The only thing we did find was a water bottle that had fallen behind the night stay. I cannot say enough about the pool and hot tub area overlooking the beach. I could watch my family on the beach while I was swimming in the pool! The staff was incredible. From the front desk workers to one of the managers, Desmond. That guy was made for the hospitality industry. The lady that took care of cleaning up the breakfast area on Monday and Tuesday was about as sweet and polite as they come. I think her name was Beverly. Even one of the night shift guys talked with us for awhile and gave us some local info while sharing a hot dog with us on the provided grill. He even knew that was what we were planning on doing for dinner that night so he made sure the grill was clean for us and ready to go! Overall a great place to stay and would definitely return!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Matthew, we are over the moon to hear that you enjoyed your week long stay with us. So wonderful that our beds passed your wife's test and that the view from the pool overlooking the beach did not disappoint. Also, thank you for the kind words regarding our staff, in particular, Desmond and Beverly. We will be sure to pass along your kind words to our team so we can celebrtate their success together. We can't wait to welcome you back to our little slice of paradise one day soon. --Krissy

"Perfect hotel for our family of 5!"

5
22/10/2017

It's so nice to find a hotel for a family of 5! Our room had 2 queen beds and a small alcove with 2 bunks, a tv, and 2 beanbag chairs. The closet was large with a mirror, ironing board and outlet, shelves, and wire basket drawers. The lobby is on the 4 th floor providing a gorgeous view for enjoying the free breakfast. They serve a much nicer free breakfast than the typical hotel. Real eggs, sausage, breakfast tortillas, waffles, pancakes.... and flatware wrapped in a cloth napkin! The beach was just steps from the pool area. Nice pool and hot tub area. We loved it. Especially the winter rates!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, disneyhead5, for taking your time to give us this fantastic rating! We're so very pleased to know that your room had so much space and that you were able to truly enjoy an amazing view with your breakfast! It is wonderful to know that you were able to enjoy the beach and pool area. We hope to welcome you back again anytime you are in our area. - Liz

"great hotel"

5
21/10/2017

This is a great hotel very clean, employees are friendly and helpful, rooms are quiet, breakfast was really good, all parking is under roof and the location is good, a easy in and out. We stayed here three nights and loved it. When back in Orange beach this will be our hotel.

"Great view but management needed to be on the same page :)"

3
18/10/2017

I didn't get the room I paid for due to a hurricane. My room was much smaller. I was not happy with the refund due to being told one amount and receiving a different amount. The atmosphere was excellent and the people were nice but didn't seem to have time for my complaints or there was just really nothing they could do about them. I was a really nice place other than that.