ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Premier Hotel The Tides, Orange Beach

26032 Perdido Beach Boulevard, 36561, Orange Beach, United States - See on a map
Best Western Premier The Tides - Aerial view of our hotel in Orange Beach! The Best Western Premier The Tides is ideally located in the center of Orange Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier The Tides is located directly on the beach in the heart of beautiful Orange Beach, Alabama. This brand new unique hotel experience is centered on you, the view and the true blue Gulf of Mexico. Enjoy sweeping views of Alabama’s famous beaches from your private hotel balcony, our bright, expansive fourth floor lobby and our beachfront pool deck. Enjoy surprising amenities like grab & go deli, two on-site bars, rocket fast free wireless high-speed internet, poolside fire pit, free beach cruising bikes, covered parking, full-sized beach towels and more. When you want to get your toes in the white sand, the beach and the Gulf of Mexico are always just steps away. Our views stretch as far as the horizon, and so do the opportunities for making memories. You’ll feel like you’re staying in a big beach house with all the people you love most. (Only better because we’ll do the cleaning).

Best Western Premier

Hotel The Tides

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 503 guest reviews
NOTE ISSUED
Excellent
355
Very Good
76
Average
37
Poor
17
Terrible
18
REFER TO NOTICE
Business Business
17
Couples Couples
179
Family Family
233
Friends getaway Friends getaway
29
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Breathtaking view from lobby/lounge area"

5
User 08/11/2019

Breathtaking view from Lobby/dining area. Outside amenities were lovely. Including gas fireplace with seating area. Hot tub and heated pool. Direct access to the beach. Gorgeous upscale decor. A true value for your money without paying high end prices.

"Loved it!"

5
User 06/11/2019

Booked a 2 night stay before starting a road trip around Alabama. Very friendly, efficient staff. Ben who kindly found us our room despite our early arrival and Michelle who took it upon herself to come down to the pool and offer to get drinks. The pool bar was closed this late in the season. Both deserve a special mention. The room was spacious, clean and well appointed. Not sure why there is mention of slow lifts, we didn't find this to be the case. Breakfast was good with plentiful options, both hot and cold and constantly replenished. China instead of the usual pre packaged plastic and sugary foods that is supposed to be classed as breakfast. There was even fruit salad and a large bowl of natural yoghurt !! The hotel has it's own parking garage so your car feels a little more secure. Plenty of restaurants nearby to choose from in a quiet area. Definitely recommended and excellent value for money.

"Just incredible!"

5
AliciaBarbieri, Panama City Beach, Florida 06/11/2019

This place is absolutely amazing. The staff was so friendly and welcoming. The rooms were gorgeous and clean (even though housekeeping accidentally gave us 2 conditioners and no shampoo lol). This was hands down one of the best hotel stays I've ever had! I highly recommend this place

"10 out of 10"

5
Navigate22203030287, Orange Beach, Alabama 04/11/2019

Nice, diamond in the ruff! Hands down one of the best hotels I've been too in a long time. The pictures doesn't give it enough justice. The customer service was outstanding for us and the view was breathtaking right on the beach front.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Navigate22203030287, for your amazing review! We are so happy that you chose to stay with us and loved our beautiful and clean facility with the stunning view. It's so wonderful to hear customer service was attentive and accommodating. We are thrilled that we helped make your stay a pleasant one and we can't wait to welcome you back to our "jewel" of paradise we call the Emerald Coast! -Kelly

"Perfect Hotel with Incredible Views"

5
crhuckaby, Seattle, Washington 29/10/2019

We loved this hotel. It was perfectly located right on the beach with a wonderful balcony that overlooked the white sand below. The staff at this hotel were fantastic - friendly, knowledgeable, helpful and organized. Room - perfect. Seriously. This room was a good size, had an incredible view and included a great little couch area. If there was one thing I didn't like (literally the only thing) it would be the coffee in the room. Hotel - well maintained, great location right in Orange Beach. We borrowed the hotel bikes and went on a 3 hour ride, hung out in the pool and hot tub and lounged on the beach in beach chairs. Overall, a great hotel. Cons - really just bad coffee in the room. Breakfast was decent - not great, but it was included and got the job done. And it really didn't matter what we were eating with that amazing view to look it. This is the perfect hotel for a beach getaway. Free parking, a laundry room, water bottle refill station, decent gym and a great outdoor pool/hot tub.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
crhuckaby, thank you so much for your outstanding review! We love you loved us, especially the your room and exceptional staff - we'll pass along your kind words. Thank you for choosing to stay with us for your vacay and we're are so glad you loved everything about your stay and appreciate your patronage. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! –Kelly

"Beautiful Weekend Getaway!"

5
ultramom3, Ocean Springs, Mississippi 28/10/2019

The Hotel was in an AWESOME location in Orange Beach, AL DIRECTLY on the Beach, close to shops and restaurants. The Staff at the Front Desk was absolutely delightful! The Hotel and our Beach Front Room were very clean with GORGEOUS Views of the Gulf! The Breakfast was Hot & Fresh with a Beautiful View of the Gulf! The Lobby area was large with plenty for children to do. It had books, coloring books, board games, ping pong, etc. The Pool and Bar were Beautiful. The Hot Tub was nice and clean and felt great! The Staff members impressed me the most! Everyone was always happy and appeared to enjoy their job and always asking if we needed anything! It was a Great Weekend Get Away and hate we had to get back home. We WILL BE BACK!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Ultramom3, thank you so much for your outstanding review! We love you loved us, especially the delicious breakfast, family-friendly beachfront location, and exceptional staff! Thank you for choosing to stay with us for your vacay and we're are so glad you loved everything about your stay and appreciate your patronage. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! –Kelly

"Great Best Western"

5
User 25/10/2019

This was the nicest Best Western we have ever stayed in! Beautiful property right on the Beach. The service was outstanding! Staff was very helpful - friendly - efficient. Location close to so many great restaurants. Will definitely stay here again!!!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Jamye, thank you so much for your five-star rating! We love that you love us and our amazing staff. We are thrilled you loved everything about our facility on our beautiful Emerald Coast and can't wait to have you back! –Kelly

"An Exceptional Vacation!"

5
User 22/10/2019

The Tides is the best place to stay in Orange Beach. My husband and I were there first part of October for originally 4 nights, but ended up staying 6 nights. We didn't want to leave due to the beautiful hotel and beach along with the exceptional customer service provided by Stormy, Kara and Asst. GM Ben at the front desk. These 3 are the "face" of BW's The Tides, and they have a passion for what they do and it shows! You were always greeted with a smile, and they are naturals for dealing with the public. Was disappointed that the front desk manager, Tasha, wasn't as outgoing and helpful as they were. Stormy worked hard to find room for us for the 2 extra nights, and we were able to have a beachfront view before we left. Michelle, at the Low Tides pool bar was another exceptional employee. She served us promptly and always with a smile. She made us feel like we had been at The Tides before in the past, but that was our first time. She was great with ALL the customers giving suggestions on where to eat, what was happening in the local area. Michelle, along with Stormy, Kara and Ben made us feel like family. Our stay was perfect and it was all due to those four wonderful employees. You can't stay at a better place, and we will be back!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Jennifer, thank you so much for your five-star rating! We love that you love us and our amazing staff - we'll pass along your kind words to Stormy, Kara, Michelle and Ben. We are thrilled you loved everything about our facility on our beautiful Emerald Coast and can't wait to have you back! –Kelly

"Our Second Time Here"

4
ppanther57, Theodore, Alabama 22/10/2019

Overall, very good. We stayed here last August and loved it! The breakfast was above average for hotel food, but quality dropped since last year. Also, the lobby shows signs of wear. Excellent customer service.

"An unexpected surprise!"

5
User 21/10/2019

The Tides was recommended by two gift shop owners in Fairhope, AL. The hotel was conveniently located on a beautiful stretch of Orange Beach. As a during the week walk-in, I knew the rates would be lower. I did not expect the customer care to ensure that two-day stay would exceed my expectations. Without hesitation, Stormy applied all possible ways to meet and exceed my budget. She also without asking, provided me with useful information about the BW stay advantages and recommendations for shopping and eating within the area. The weather was beautiful and we took advantage of the beach, pool and outside patio/bar. There, Michelle made sure we were served promptly, with a smile and engaged us in conversation that immediately put us in a relaxed vacation mood. Her exceptional service and personality was not just for us--she made sure all of her customers received the same treatment. Before we left, I booked two more nights two weeks later and received the same great service. I told Storm and Michelle this just might be a ongoing habit every couple of months. Loved the hotel, staff, decor, location, breakfast, view. I'll be back! Thanks!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Joyce, thank you so much for your outstanding review! We love you loved us, especially the delicious breakfast, proximity to area locations, and exceptional staff - we'll pass along your kind words to Stormy and Michelle! Thank you for choosing to stay with us for your vacay and we're are so glad you loved everything about your stay and appreciate your patronage. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! –Kelly

"Hotel with Beautiful Beach and Great Views!"

5
Nancy H, Chicago, Illinois 19/10/2019

Stayed a couple of nights here in October. The hotel is right on the beach with a great view of the Gulf from the lounge/breakfast area (4th floor). Parking is below the hotel and very close to the beach which makes accessing your car very easy. Checkin process was very smooth and the front desk service was excellent. Our room was on the 5th floor, so we just walked up and down the stairs to the front desk/lounge area when necessary, as the elevators were a little slow. The room was very clean, very updated and very comfortable with a frig, micro, tv, wifi, etc. We did not have an ocean view and had double beds, but we were fine with all of that. The TV is a little tricky, but once you figure it out - all good. The room door was very heavy - but if that's all there is to be negative about - you know it's a great place. The Continental breakfast provided was very good. I opted for the scrambled eggs and yogurt. My husband had bagels and cream cheese. Our friends had the crunchy and hot/, fresh waffles with syrup - which they raved about. There was also fruit, cereal and other options including freshly squeezed juices. On beach days, we would just walk out through the pool area and head down to the beach. We did bring our own chairs and umbrellas, but you can rent these from the hotel as well for a nominal fee. You will love the soft, white sand between your toes and the clear, warm water - just wonderful on a fall day. The weather was in the low 80's, but very nice. There are plenty of places to visit within a few miles. We spent a day visiting a fort (Fort Morgan) built during the Civil War era. If you're not into forts - there are plenty of other things to do within a short distance including visiting The Wharf. Our stay was excellent and with great views from the lounge! We will definitely return here!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Nancy, for your wonderful review! We are so glad you and enjoyed your stay and loved our facility's location, your clean room, the view from the lobby, breakfast, and our top-notch staff. We are thrilled that you had a nice stay with us during your sun and sand trip and we can't wait to welcome you back for many more in the future! –Kelly

"Great Beach Vacation!"

5
trcgw, McMinnville, Tennessee, USA 18/10/2019

The Best Western Tides Premiere in Orange Beach was absolutely awesome! From checking in at the front desk with Kara to Adam & Brian in maintenance taking care of any special needs to Elizabeth in housekeeping we were pampered. Michelle at the pool bar was a blast and Kim and her special recipe wings were out of this world! We truly felt like we were staying with family during our visit and can't wait to go back!

"Excellent"

5
kellyjohnson0660, Rogersville, Alabama 18/10/2019

The Tides was an excellent place to stay. We had a handicapped accessible suite and it was very comfortable. The balcony was something special. It was also in a good location to find plenty of restaurants close by.

"Southern Hospitality"

5
Mark36606, Mobile, Alabama 17/10/2019

First of all, I would like to thank Ben, the hotel's assistant manager. As a former hotel assistant manager myself, I was extremely impressed with his problem-solving abilities. For such a young man, he was very professional, respectful, and exceeded my expectations. (There were a few problems with my stay, and one rude staff member, I won't be mentioning her name.) But Ben made up for all of that. He provided solutions that will keep me coming back to Best Western for years to come. Stormy, at the front desk, was so sweet and personable. I enjoy talking with her and she made my stay very comfortable. Top notch. Kara was at the front desk on our second day. I really enjoyed her attitude and friendliness. She was also very accommodating and professional about changing my room. One last thing, I love Southern hospitality, and I think Ben, Stormy, and Kara are the epitome of that Southern charm and delightful manners. Thank y'all for being both sweet and competent at the same time!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Mark36606, for your outstanding review! It's great to hear you were happy with everything about your stay, especially the accommodating staff - we'll make sure to let Ben, Stormy, and Kara know your kind words. Our apologies about the staff member but we're glad it didn't affect your overall experience. We are thrilled that we helped make your stay a great one and we can't wait to give you a warm welcome back to our little slice of paradise on your next vacation! –Kelly

"Clean, great staff, and great experience."

5
User 10/10/2019

We stayed here after a issue at another resort and was very pleased. After checking in and getting everything moved in it was was a great place and very helpful staff. I will be using it in the future.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Justin, thank you so much for your five-star rating! We love that you love us and our amazing staff. We are thrilled you loved everything about our facility on our beautiful Emerald Coast and can't wait to have you back! –Kelly

"Excellent facilities."

5
Jozeflinda, Sevierville, Tennessee 09/10/2019

One of our best vacations ever. Very clean, great buffet breakfast with dining room overlooking the beach. Room was excellent. Staff was very helpful. Close to numerous restaurants. Minutes to the Florida line, lighthouse and Naval Air Museum. Great location!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Jozeflinda, thank you so much for your outstanding review! We love you loved us, especially the cleanliness, location, your room, exceptional staff, and delicious breakfast! Thank you for choosing to stay with us for your vacay and we're are so glad you loved everything about your stay and appreciate your patronage. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! –Kelly

"Great location and amenities."

4
User 07/10/2019

This property has a great location with excellent beach access. The covered parking and complimentary breakfast as well as the lobby and pool bar set it apart from other beach hotels in the area. The design of the property is unique in that you have a great view from the breakfast area and can even sit on the balcony to dine.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, TPatt2018, for your review! We are so glad you enjoyed your stay and loved the beach access and location. We are thrilled that you had a nice stay and we can't wait to welcome you back to feel the sand under your toes in the future! –Kelly

"What a great place!"

5
sarahl4ughs, Columbus, Georgia 04/10/2019

This is truly one of the best hotels I have stayed at in a minute. Def will recommend to friends and family and will not hesitate to return. It was clean and trendy...everyone was helpful. Had ice outside the bar for our cooler...breakfast had so many options could stay several days and never eat the same twice. And the view of the beach at breakfast...fabulous! Pool and hot tub area nice and inviting. Heads up...lobby is on 4th floor when you go in. Nice wide beach, not overpopulated. Chair/umbrella rental was $35...we passed because we had our own.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, sarahl4ughs, for your wonderful review! We are so glad you and enjoyed your stay and loved our facility's location, your clean room, and our top-notch staff. We are thrilled that you had a nice stay with us during your sun and sand trip and we can't wait to welcome you back for many more in the future! –Kelly

"4 years to 71 fantastic."

5
barbaraburns1948, Montgomery, Alabama 03/10/2019

It is often difficult traveling with small children and older individuals. This staff made it enjoyable for both my frisky grandson and my old bones to enjoy and please the kiddo's mother as well. Having that view while eating breakfast (which was awesome)was worth the price by itself.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
barbaraburns1948, thank you so much for your outstanding review! We love you loved us, especially the exceptional staff, amenities and delicious breakfast! Thank you for choosing to stay with us for your family vacay and we're are so glad you loved everything about your stay and appreciate your patronage. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! –Kelly

"Beautiful beaches"

5
styxfanerin, Hagerstown, Maryland 26/09/2019

The beach was amazing and the hotel was super clean and updated. Rooms were spacious and beds were comfy. Couldn't ask for anything more! The pool was a nice size and it didn't feel crowded. Plenty of parking and staff was friendly

"Girls trip!"

5
User 26/09/2019

We enjoyed our stay! The room with 2 queen beds and bunk room was perfect when traveling with kids. They loved their space. Everyone on staff is very friendly! Hotel and grounds are beautiful! Great breakfast too!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
erinevans19, thank you so much for your outstanding review! We love you loved us, especially the gorgeous view, fun activities for the kids, and exceptional staff - we'll be sure to pass along your kudos to Ben and Michele! Thank you for choosing to stay with us. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! -Kelly

"Mr."

4
User 24/09/2019

Beautiful beach. Michelle at the beach bar was most pleasant and attentive. Room modern and very clean. You can rent chairs and umbrellas on the beach. Sand is like talcum powder and the water in the gulf is warm and clean. No shells and seaweed!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Mr., thank you so much for your outstanding review! We love you loved us, especially the beach and beach rentals, the clean facility, and exceptional staff - we'll be sure to pass along your kudos to Michelle! Thank you for choosing to stay with us. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! -Kelly

"Beautiful hotel with an amazing view but front desk manager is rude."

4
jangels007, Manchester TN 24/09/2019

Upon arrival you pull into a parking garage and enter through the ground level to check in. you must get on the elevator and come up to fourth floor, which is labeled L for lobby (in the elevator) to get to the front desk. We were allowed to check in a little early and both the young lady and guy working that day was extremely helpful and sweet. We stayed in room 601 with an oversized balcony. The views from the oversized balcony are fantastic. We found breakfast was a little bland with the same thing each day: yogurt with some toppings, cereal, pancakes, waffles, scrambled eggs, sausage, orange juice, apple juice, hot coffee fresh fruit. We did have one situation that totally ruined a day of our trip. This was an extremely special trip for us because my husband had fought cancer for 2 years and had just turned 65. Plus, it was also our 30th wedding anniversary so we wanted everything to be perfect and special. we went down to the front desk to get some beach towels and head to the beach for the day. the lady at the front desk was over at the bar area putting ice in her coffee when we arrived. She allowed us to stand there for a few minutes and then finally said if you come down here I'll help you....instead of walking over to assist us at the front desk. My husband asked Trisha, the front desk manager, if we could have three towels for the beach. She asked us our room number and name. She said she was going to document the towels against our room and that this was our towel limit for the day. She was very short and rude to my husband, who was being extremely polite. Then she yelled across the lobby to the house cleaning lady room 601 will not get any more towels today they already have their limit. Everyone in the lobby turned to look at my husband and I. This was extremely embarrassing for us. I also found this a security concern because now everyone knew what room we were staying in. I must add every other employee that we met in the hotel was extremely polite, especially Chris the maintenance man. All the housekeepers we're polite and friendly and spoke kind to us. We will finish our stay within the next 48 hours and hopefully not have any more interaction with Trisha. We would return to this location in the future.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
jangels007, thank you so much for your outstanding review! We love you loved us, especially the gorgeous view from your balcony, the delicious breakfast. early check-in, and exceptional staff - we'll be sure to pass along your kudos to Chris! Our sincere apologies regarding your experience with the beach towels, especially on such a monumental day for you and your husband, but we are glad it didn't negatively affect your experience overall. Thank you for choosing to stay with us. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! -Kelly

"Service"

3
timsV3985PJ, Gatlinburg, Tennessee 22/09/2019

The staff was very friendly but didn't seem to have it together. breakfast was the same every day despite what is advertised. All in all it's a good place to stay and previous three times was great I hope they do better we will give them another chance next year maybe .

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, timsV3985PJ, for your excellent review! We are so glad you enjoyed your stay and loved our facility as well as breakfast. It is wonderful to hear you found our staff so friendly and accommodating. We are thrilled that you had a nice stay and thank you for your repeat patronage. We can't wait to welcome you back to feel the sand under your toes next time! –Kelly

"Friendly staff, nice breakfast, nice room"

5
User 19/09/2019

The Best Western Premier Tides Hotel was a nice change from staying in a condo as we have done in the past. The room rate was reasonable, the staff (especially Ben Copeland and lead bartender Michelle) were absolutely fabulous! Those two made our stay very memorable just by being such friendly and easy going people. Our check in was easy and so was checkout. Complimentary breakfast was very good and they always had hot coffee and water available in the lobby as well as computer access if you wanted/needed to google something. We will definitely be coming back next year! Thanks #TidesVibes for making our vacation more relaxing! Shannon Benzinger

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
SCBenz74, thank you so much for your outstanding review! We love you loved us, especially the gorgeous view, the price paid, and exceptional staff - we'll be sure to pass along your kudos to Ben and Michele! Thank you for choosing to stay with us. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! -Kelly

"Great Location, Great Staff"

4
Mike E, Columbus, Ohio 18/09/2019

Great location, excellent beach access. Nice lobby with grand windows in the breakfast area, though the breakfast itself could use some help. Housekeeping seems to be understaffed but does a good job once they arrive - all staff members we encountered were very nice and helpful. Other than the breakfast my only other minor complaint is the complete lack of places to hang swimsuits or towels in the rooms, there isn't even a towel rack next to the shower in the bathroom, I'd assume nearly everyone staying here is going to take a dip in either the pool or the ocean. Others have noted that it is expensive, for the money it could definitely use nicer pillows, but it is also right be right in line with surrounding properties. We would stay here again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Mike E, thank you so much for your outstanding review! We love you loved us, especially the exceptional staff. Our apologies regarding the breakfast and the price, but please know that we are in line with other area beachfront hotels. Thank you for choosing to stay with us. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! -Kelly

"Pleasantly surprised"

5
johnhbarron, Birmingham, Alabama 16/09/2019

Breakfast was good, price for a hotel on the beach was very good, room and hotel are very clean, staff was very friendly, surf fishing on the beach was good too, Caught two slot reds, bluefish, ladyfish, and a small pompano.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, johnhbarron, for your outstanding review! We are so happy that you chose to stay with us and loved our facility and delicious breakfast as well as our cleanliness. Great catches on the slot reds - enjoy the good eating!. We are thrilled that we helped make your stay so pleasant and can't wait to welcome you back next time you're on the Emerald Coast! -Kelly

"Great hotel"

5
Mary G, Prairieville, Louisiana 16/09/2019

Very nice clean hotel. Location was excellent. Breakfast was very good. Not a large hotel and beaches were not overcrowded. Staff nice and helpful. Short walk to the beach. Only negative was that you could hear others talking in their rooms when you walked through the hall if they were talking a little loud.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Mary, for your outstanding review! We are so happy that you chose to stay with us and loved our facility and delicious breakfast. It's so wonderful to hear our staffs was so attentive and accommodating. We are thrilled that we helped make your stay so pleasant and can't wait to welcome you back next time you're on the Emerald Coast! -Kelly

"A nice get a way."

5
Explorer66129943641, Andalusia, Alabama 16/09/2019

Great stay!!!! We came to Orange Beach for a over nite trip to get away . The hotel was excellent and exceptional. The view of the beach is absolutely gorgeous. The staff was extra friends and I felt very welcomed and at home.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Explorer66129943641, for your amazing review! We are so happy that you enjoyed your stay and loved our beautiful view as well as the wonderful staff. We are glad that we helped make your stay a pleasant one. “Orange” you glad you chose us? We can't wait to welcome you back for another amazing getaway to feel the sand under your toes! –Kelly

"Incredible hospitality and service!"

5
FlamingOtter, Orange Beach, Alabama 10/09/2019

I stayed here for a week, September 5th through the 11th, and I had such a fantastic time the entire time. The staff are friendly, the food and drinks are great, and they're all so ready to help you have the best experience you can have. I spent a lot of time down at the lobby bar at night, and Stormy is such a pleasant person that I found myself coming downstairs the entire last half of my vacation just to have drinks and conversation with her because she and the other guests I met down there were SO much fun. By the end of the trip there was four of us that would come to the bar to hang out and have a great time chatting and laughing with each other and Stormy. That girl busts her butt at night and it shows. As a hiring manager back home, I would hire a girl like her on the spot based on her hospitality alone. Me and my friend Julie also seemed to run into Orlando a lot (everywhere, daily.) who was also absolutely hilarious and had so many good suggestions for restaurants and things to do, and tips and tricks for while we were in the area. He was so friendly and is such a personality and genuinely cares about the guests and their experience around him. Employees with the personalities they have can be so hard to find, I genuinely appreciate how much better they made my experience. The beach front was beautiful, and breakfast was phenomenal, because we were able to watch the dolphins go by every morning, and the hotel itself was so pretty.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
FlamingOtter, thank you so much for your outstanding review! We love you loved us, especially the gorgeous view, the fun bar. the beach, and exceptional staff - we'll be sure to pass along your kudos to Stormy and Orlando! Thank you for choosing to stay with us. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! -Kelly

"Sausage lovers rejoice!"

1
User 09/09/2019

Stayed here for 7 nights.Bad choice. I think housekeeping changed our sheets one time,definately not twice.The deadbolt lock on our front door was inoperable,I didn't notify the hotel to fix it because the door had to be literally "shoulder-driven" open and figured any potential "unwanteds" would assume it was locked.The deadbolt on the patio door is inoperable as well, unless you pull very hard on the door while turning the thumb turn simultaneously. Cabinet door to enclose the mini-fridge,had been torn off.The "free" breakfast is a joke,unless of course,you LOVE sausage because that is what they serve EVERYDAY! Don't let the pictures fool you! Those must be old,I asked a woman working at the breakfast,is it sausage everyday? She replied," yah.. sorry". I have travelled all over the U.S. and Canada,and have NEVER run into a hotel serving the same thing everyday.It seems this hotel puts employees first,and customers someplace after that. We went to the Jacuzzi several times during our stay,and it looked like it hadn't been cleaned in a long time.The elevators are the slowest ive ever seen,and sound like they are on their last leg. Super disappointed!!!!

Tides H, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Wrenchman62, Thank you for your review regarding your stay. Our apologies that you had issues with your entrance door. Please know that we pride ourselves in responding to issues in a timely manner to be able to address if we are made aware. Our breakfast receives rave reviews and I apologize that the choices are consistent as we are working diligently to adding additional menu options that are more relative to our area such as a seafood omelet and beachcombers hash. Hopefully you will visit again to be able to experience these options and post a positive review of improvement. Jeana GM

"A few days on the beach before going to Louisiana"

4
Ray H, Irvine, California 08/09/2019

Mostly good things but a few challenges. But all issues were dealt with quickly and some are outside their control. Issues - we got some kind of bugs on our ceiling. Things happen, especially in hot tropical climates but it's how management handles the situation that makes a difference. They moved us to a suite and discounted our room.(a lot). Breakfast is the same every day. I guess they figure that you can find enough food that you like to be OK, but would be nice if it changed a bit (we were there for 4 days). Breakfast is scrambled eggs, sausage, pancakes, waffles, 3 cereals, fruit, yogurt, oatmeal, and grits. Toast is only white bread and plain bagels. Big issue on the beach - flies. In September, it's not unusual to get bothered by biting flies. This is an entire area issue - plan your trip that if it's bad, you have something else to do. Luggage carts are the dolly type and can be difficult to carry many items unless big as there is no bottom on the cart.. The good - Rooms are big and we had a balcony beachfront room - just beautiful. Parking is plentiful. There are plenty of tables for the breakfast so you can go at any time and you can find one. But the biggest plus for this hotel is the staff. They were the most friendly helpful group that I have seen in a hotel..

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Ray, for your outstanding review! We are so happy that you chose to stay with us and loved our beachfront facility. It's so wonderful to hear the staff was so attentive and accommodating. Thank you for the suggestions regarding the breakfast. We are thrilled that we helped make your stay so pleasant that you decided to extend your fun time here. We can't wait to welcome you back to our little slice of paradise next time you're on the Emerald Coast and to hopefully have sunny days during your holiday in the sun! _Kelly

"Fabulous stay, but......."

5
Sherri2186, Carnation, Washington, United States 07/09/2019

This is our second time staying at The Tides. The staff makes you feel at home. The view is exceptional. Our room was just perfect. We had a delightful conversation with Garland. Since our son lives in Loxley, we've found this hotel to be a little gem and we will be visiting at least once a year, if not more. However, this time we were very disappointed by the breakfast. I have been a Best Western loyalist for over 10 years. We've stayed in locations up and down the west coast. I have never been served the exact same thing for all 6 days of my stay. It was disappointing to come down every morning to find scrambled eggs, undercooked sausage patties and pancakes. We will most definitely return to The Tides. I look forward to some tasty variations for breakfast.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Sherri2186, for your outstanding review! We are so happy that you chose to stay with us and loved our beachfront facility and excellent room. It's so wonderful to hear Garland was so attentive and accommodating - we will pass along your kind words. Thank you for the suggestions regarding the complimentary breakfast. We are thrilled that we helped make your stay so pleasant and can't wait to welcome you back next time you're on the Emerald Coast! -Kelly

"Delightful Stay"

5
renee944, Springfield, Tennessee 02/09/2019

Loved the hotel....The staff was excellent and the desk clerk Stormy went above and beyond to fix an issue that Expedia caused. She's the absolute best!! Will definitely be back! If you leave after their breakfast still hungry, it will be your own fault....best breakfast you'll ever have at a hotel!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, renee944, for your outstanding review! We are so happy that you chose to stay with us and loved our facility and delicious breakfast. It's so wonderful to hear Stormy was so attentive and accommodating - we will pass along your kind words. We are thrilled that we helped make your stay so pleasant and can't wait to welcome you back next time you're on the Emerald Coast! -Kelly

"Superb Stay"

5
DeMoJones, Wetumpka, Alabama 29/08/2019

Absolutely stunning hotel!! Kara, Garland and Jenna went out of their way to make our stay very pleasant and made sure we received everything needed. Room with gulf view and bunks for granddaughters was better than expected. Chairs in pool were very relaxing and bedding was wonderful!! Staff went out of their way to help with speedy checkout due to sick granddaughter. One of the best experiences yet! ⭐️⭐️⭐️⭐️⭐️

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, DeMoJones, for your outstanding review! We are so happy that you chose to stay with us and loved our facility, your room with a view and fun bunks for the grandkids, , and the nice pool. It's so wonderful to hear Kara, Garland, and Jenna were so attentive and accommodating - we will pass along your kind words. We can't wait to welcome you back for more sunny days next time! -Kelly

"Jeffrey Hampton "

5
Snowgunn, Orange Beach, Alabama 29/08/2019

Orlando personality was contagious,he was wiling to go above and beyond. During our travels he was thoughtful and helpful, and the best . I will be here again because of him and refer several friends.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Jeffrey, for your outstanding review! We are so happy that you chose to stay with us and loved our facility. It's so wonderful to hear Orlando was so attentive and accommodating - we will pass along your kind words. We are thrilled that we helped make your stay so pleasant. We can't wait to welcome you back to our little slice of paradise next time! -Kelly

"Amazing Vacation"

5
williamtbarnes, Deweyville, Texas 23/08/2019

Even though it rained, the Tides was awesome. Great staff, facility, and view. Love, love, love staying at the Tides. One of favorite places to vacation. Staff, goes out of their way to make your stay awesome.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Williamtbarnes, thank you so much for your outstanding review! We love you love us! Thank you for choosing to stay with us and we're so glad you loved everything about your stay. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! –Kelly

"Quick getaway"

5
User 18/08/2019

My daughter and I enjoyed our stay at this hotel. It was so clean and a pleasant surprise. I will definitely be lodging there again. Rates were good. Great location and friendly staff. Fitness room was nice. The bed was very comfortable. No complaints here.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your outstanding review, dcmgr7! We are so happy that you chose to stay with us and loved our facility and your clean room with the comfy bed, great rate, and our exceptional staff. We are thrilled that we helped make your stay so pleasant and we can't wait to welcome you back to our little slice of paradise next time you're on the Emerald Coast! -Kelly

"Great location"

4
pmikel1092, Spring 18/08/2019

We had a group of 10 in my family. The rooms were clean and updated. The staff was friendly and the complimentary breakfast was a Plus. The location was great. This was our first time in Orange beach and will go back. The BW Premier was by far the best BW that I have every stayed in. The Premier is definitely not your average BW. Highly recommend.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
We think you couldn't have given us a more perfect review than yours, pmikel1092! Thanks so much for your kind words. We couldn't agree more that our staff, breakfast, and gorgeous beachfront location are the best mix for an amazing sea and sand getaway. We can't wait to welcome you back for more sunny skies at the Tides again soon! --Kelly

"Great Family Getaway"

5
User 16/08/2019

Perfect for families. Very clean. Breakfast is fabulous! The pool was wonderful. We stayed here last year and will be back again next year. Definitely a great value. Location is perfect. We didn't want to leave.

"Mostly a great hotel in a superb location, with a few minor flaws"

4
K_0_0_z, Iowa 13/08/2019

We are a family of 3 that stayed here for 4 nights in a beachfront room. We had a fabulous stay and would not hesitate to return to the area, but will probably choose a condo next time. I really wanted to give them 5 stars, but for the price we paid and the issues listed below, I felt it proper to give them 4. I was really expecting breakfast to be better, considering “Premier” is the top tier for Best Western. We stayed at a Best Western Plus in Florida a few years prior that had a much better breakfast. I don't want to discourage anyone from choosing the Tides, as it's still a great place to stay despite some flaws (Every hotel is going to have *some* flaws). Here is a list of my pros & cons. Pros: - Beautiful beach is just steps away, and it was never crowded - Check-out was quick and easy - Comfy beds - Covered parking - Employees were all great! - Gorgeous lobby and breakfast area - Hotel is only 3 years old - Location Location Location - Nice pool area - Outlets & USB ports everywhere in the room - Very clean - Walk-in closet with lots of storage Cons: - Breakfast was unimpressive – some fresh fruit would have been nice (All fruit was obviously from a can), and food choices were the same every day - Check-in was a bit chaotic with other families arriving at the same time, and the lobby being on the 4th floor - Drinks by the pool were expensive, tiny, and weak (I don't mind paying a lot for a drink while on vacation, but it should be worth it) - For a smaller hotel, it usually seemed busy and crowded - Hotel is showing signs of overuse - Ice machines are not on every floor, which was very inconvenient for us, as there was not one on our floor - Our room's door did not shut all the way unless we applied some muscle – same for the balcony door - Pool was not very clean - Super slow elevators

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your outstanding review, K_0_0_z! It's great to hear you were happy with just about everything during your stay. We also appreciate your feedback regarding the pool, elevators, your room's door, and the property in general. We are thrilled that we helped make your stay a great one regardless and we can't wait to give you a warm welcome back to our little slice of paradise on your next vacation! -Kelly

"Can we live here"

5
Redcurls875, Florence, Mississippi 12/08/2019

Last minute mini vacation and this Hotel did not disappoint. The view at breakfast and late night coffee was worth the money we spent. This hotel has all the comforts of a resort without resort prices. We will be back!! Clean and spacious for all our family.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Redcurls875, thank you so much for your outstanding review! We would love to have you live here and be part of our fun little family! Thank you for choosing to stay with us for your mini vacay and we're are so glad you loved everything about your stay. We look forward to welcoming you back on your next trip as life is always grand with your toes in the sand! –Kelly

"manager was extremely rude"

1
User 12/08/2019

checkin time was 4. we waited till 530 for room. cleaning staff didn't get to our room till around 5pm everyday. toilet backed up. tv did not work. and the manager was the absolute worst. extremely rude

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, wah0073, for your taking the time to share your review. Our sincere apologies you didn't have the best experience during your stay regarding check-in, your room and bathroom, and staff. We hope to fix issues such as yours to make our guests' experience more pleasant. Should you wish to discuss these matters further, please give us a call at 251-981-9888. Thank you for your valuable feedback as it helps us serve our guests better. We hope you had a nice stay overall, however, and we would love the opportunity to welcome you back to our little slice of paradise on your next trip to see how we've improved. –Kelly

"A little Gem"

5
User 07/08/2019

My family and I decided to take a trip before school started just to get the kids out. We stayed at BW tides and it was wonderful. The price was great, breakfast was buffet style and had many options for everyone. We were directly on the beach which was perfect. We did buy PB and J.for lunch and ate out for dinner. We really enjoyed Cactus Cantina. My only complaints were as follows, the elevator was terribly slow, pillows were flat, and the bed was firm. But others may not mind those. Definitely will not deter my future stays.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your outstanding review, Adventurer626715! It's great to hear you were happy with everything during your stay, especially the family-friendly facility, location and delicious food. We are thrilled that we helped make your stay a great one and we can't wait to give you a warm welcome back to our little "gem" on the Emerald Coast! -Kelly

"Good place to Stay"

5
User 07/08/2019

We enjoyed staying here. Rooms and staff were very nice. Convenient to the beach. Breakfast was good. Rooms were clean and beds were comfortable. We ate lunch once and it was good. We would definitely stay there again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your five-star review, rbnorris! We love that you love us. It's great to hear you were happy with everything about your stay, especially the clean rooms and comfy beds, the amazing staff, and delicious breakfast. We can't wait to welcome back to our little slice of paradise on your next vacation! -Kelly

"Loved this hotel"

5
Kristin K, Saint Louis, Missouri 01/08/2019

We just returned from our stay in Orange Beach, and absolutely loved our hotel. We had a room with two double beds, and a separate mini-room that had bunk beds for the kids. The room was very spacious and had ample counter space to store beach gear, towels, clothing, etc. on. The design felt current and everything in our room worked well (microwave, refrigerator, lights, shower). We especially liked the free breakfast every morning. Waffles, pancakes, scrambled eggs, sausages, cereal, oatmeal, pastries, coffee, tea, juice...We ate there every day and felt like it saved us considerable money by not having to go out every morning with our family of four (not to mention it was just more convenient). The staff was nothing but helpful at all times, and one or two really went out of their way to help us which was appreciated. The location was fantastic as well. We felt like we could be anywhere in 20 minutes, but you don't feel crowded like on some major drags in beach towns. The beach is right outside the hotel door and the pure white sand was incredible. There are also umbrellas with chairs for hotel guest use. The pool was clean and the hot tub was a favorite of ours. Considering we were there in peak season, an all-inclusive breakfast was included, parking was free, we were on the beach, and had a generous sized room (not facing the beach)...$300ish dollars a night felt very reasonable for us. We would go back and stay there again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Kristin, for your amazing review! We love that you love us. We are so happy that you enjoyed your stay and loved our beautiful beachfront facility as well as the tasty breakfast, nice pool, free parking and top-notch staff. It's great to hear that we helped make your stay a pleasant one. “Orange” you glad you chose us? We can't wait to welcome you back for another amazing getaway to feel the sand under your toes! –Kelly

"Great staff, Nice hotel and Excellent Beach Side View"

5
laaronw2019, Springfield, Missouri 01/08/2019

To start, the staff was very attentive. Michael, Sandi and Ben were all friendly when helping us with everything we needed. Orlando quickly helped repair a loud air conditioner and was super friendly giving good advice on where to ride the bikes they provide for free. Breakfast was very good and their pool and bar was nice. With a total of six people (two adults, two tens and two ten year old boys) the two queen size beds with a bonus bunk bed, was awesome. The two boys had a TV and Xbox in there cute bunk bed room. A sliding door might be the only thing that might help keep down the noise when the kids play Xbox. The point of coming to the beach is to spend as much time at the Ocean as possible though, so that is a minor recommendation. We highly recommend the Best Western Premier (The Tides Hotel). Coming from Springfield, Missouri, this trip was a lot better than a trip to Florida and this hotel is right at the entrance of Orange Beach. Easy to find and right on the beautiful beach. They get my 5 stars and I rarely give more than 4 stars.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your five-star review, laaronw2019! We love that you love us. It's great to hear you were happy with everything about your stay, especially the family-friendly facility with the perks for people of all ages, the bikes, the beachfront location, and your Gulf view from your room. We can't wait to welcome back to our little slice of paradise on your next vacation! -Kelly

"We had a great time at a great place"

5
cleebabcock, Mandeville, Louisiana 01/08/2019

We had a great time at a great place. This is definitely family oriented. We had the double queen with a bunk bed. Nice because the teens had a (small) space to themselves. Nice for me too. Very clean.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, cleebabcock, for your amazing review! We think your review is pretty great too. We are so happy that you enjoyed your stay and loved our beautiful beachfront facility as well as the fun kids' bunk beds and family-oriented clean facility. We can't wait to welcome you back for another amazing getaway to feel the sand under your toes! –Kelly

"NO CHANGE"

3
costcoguy, Kingston, Canada 19/07/2019

We stayed here last winter and was considering trying it again after getting a 30% promotional email. Even after applying the discount, the rate is almost double what the rooms cost last year! Hence, a 3 star hotel with a 5 star price. Furthermore, after reading the current reviews I doubt that we will. The complaints about poor Management, room conditions and safety, that we experienced are still unchanged! However, if your main concern is location, this is the place.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Costoguy, thank you for your review. We are so glad you chose to stay with us last year a our gorgeous beachfront location. Our sincere apologize you were not happy with the rate paid, but please know we are in line with area beachfront facilities for the summer peak season. We would love to have you back in the fall or another one of our mild winters with low humidity when the rates have dropped and the weather is just right for a cozy beach vacation. Your valuable opinion matters as it helps us become a better business. Should you wish to discuss this matter further, please contact us at 251-981-9888. We hope to make your experience better and that you will return here on your next trip to show you how we've improved. –Kelly

"I don't understand the good reviews "

2
User 19/07/2019

The location is great, the breakfast is good...but, it looks like they are not investing the profits back into the rooms. I almost hurt myself seating back on a chair, the shower only has very hot or very cold water, the room looks beat up. The front service people are snappy. I emailed the general manager with no response, a service guy was supposed to come fix the shower two days ago, still hasn't showed up. The deadbolt to the balcony door doesn't work, but the have a latch hook you can use that's about to come out completely. I have a 4 year old and a 8 year with autism that needs the shower at a warm temperature. This place is not well managed. Paid almost $2000 for the best suite they had?!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Neutrino11, thank you for your review. We are so glad you chose to stay with us and enjoyed the gorgeous Gulf-front view and the delicious complimentary breakfast. Our sincere apologize about your negative experience regarding the staff and your room. We're sorry you were not happy with the rate paid, but please know we are in line with area beachfront facilities for peak season. We would love to have you back in the fall when the rates have dropped and the weather is just right for a family vacation. Your valuable opinion matters as it helps us become a better business. Should you wish to discuss this matter further, please contact contact us at 251-981-9888. We hope to make your experience better and that you will return here on your next trip. –Kelly

"3 star hotel with 5 star price"

3
Jill L, San Antonio, United States 16/07/2019

My husband and I recently returned from a trip to Orange Beach and stayed at The Tides. We paid almost $400 a night. We had a balcony with a view of the ocean and that was magnificient. When you arrive the lobby is on the 4th floor so during breakfast you have a view of the ocean. When I arrived the lady at the desk took a while to greet me because she was on the phone. We finally got checked in. The room was clean but not anything spectacular. I must say the bed was very comfortable. Our view looked down on the pool and over at the pier That night we asked one of the workers (a young African American male) about places to eat. He was wonderful and directed us to the Shrimp Basket. I wish I had his name because he deserves the honor for being so overly nice. The next day we went to eat breakfast. The table we sat at had bugs in the window sill and dust below. The table was sticky on the sides. The food was not ready until 715 with a start time listed of 700. (2nd day was late as well) The food was less than stellar. The pancakes could be used as frisbees and the sausage was greasy and tasteless. I did love the grits and had those the next day too. We went to the beach around 745 and stayed until 1pm. We spent some time in the pool and had an $11.00 drink from the bar that tasted like it came from a premix. For $11.00 I expect the drink to be made from scratch and have real pineapple in it. It was in a small plastic glass and was just so so. The employees at the pool were amazing. They kept making sure the kids had plenty of toys and floats in the pool. We did not have kids but I liked that they were engaged with the patrons. When we got back to our room it was still not cleaned. It never got cleaned that day. We had to ask the next morning to make sure our room got cleaned and we had more toilet paper. Our tv broke during the night and the same gentleman from the night before came and showed us how to fix it. Again - I did not get his name but he was very personable. We did not have breakfast the 3rd morning there because we left very early. Parking is pretty nice. Overall it was a nice place but for the price I expected more.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Jill, thank you for your review. We are so glad you chose to stay with us and enjoyed the gorgeous Gulf-front view, your comfy bed, and friendly staff. Our sincere apologize about your negative experience regarding the breakfast and cleanliness of your room. Also, if you got your drink from the tiki bar outside, we are not allowed to have any glass there so everything comes in disposable cups. Your valuable opinion matters as it helps us become a better business. Should you wish to discuss this matter further, please contact contact our General Manager, Jeana Dillon, at [email protected] or you can give us a call at 251-981-9888. We hope to make your experience better and that you will return here on your next trip. –Kelly

"Great Stay!"

5
User 12/07/2019

Our family had an awesome stay this past week. Very conveniently located. Rooms and lobby were very clean. We received excellent dining recommendations from Ronita and Jennifer. All of the staff we interacted with were welcoming, personable and professional. I wish I had gotten everyone's name but to name a few, we received excellent service from Micheal, Ronita, Jennifer, Cara & Jeanne. The housekeeping staff, especially Albert, and Cesar in the dining room were all very friendly and accommodating. Great choice for a beach vacation. We look forward to our return.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your outstanding review, Ufgator! It's great to hear you were happy with everything during your stay, especially the location and amazing staff. We'll be sure to pass along your kind words to Ronita, Cara, Michael, Cesar, Jeanne, Jennifer, and Albert. We are thrilled that we helped make your stay a great one and we can't wait to give you a warm welcome back to our little slice of paradise on your next vacation!

"Gorgeous and convenient hotel to the beach"

5
User 08/07/2019

This hotel is so beautiful and well-maintained. The room was immaculate and the staff was very friendly. The lobby is breathtaking, the pool is amazing and the beach access was super convenient. The ONLY drawback is the elevator taking a loooong time but that is it. It was actually funny...but would go back a thousand times with the family to this hotel.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Sherpa561596, for your amazing review! We are so happy that you enjoyed your stay and loved your clean room as well as the accommodating staff, easy beach access, pool, and view from the lobby. We are glad that we helped make your stay a pleasant one and can't wait to welcome you back for another amazing getaway to feel the sand under your toes! –Kelly

"Gorgeous view of the ocean!"

5
26ashleyk, Bryant, Indiana 02/07/2019

This is a newer hotel that is in excellent condition and a easy walk to the beach. Staff was great to address any questions or concerns we had. It would be nice if they would change up the breakfast a bit... we got tired of the same things by the end of the week but it was good food and clean. My family would definitely stay here again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for taking the time to share your wonderful experience with us, 26ashleyk! We are so glad you enjoyed our facility and loved the tasty complimentary breakfast, the outstanding staff. We are thrilled you had a lovely time with us and we'd love to have you back for another perfect sun and sand getaway! -Kelly

"Excellent hotel, beautiful beach!"

5
UAlvarez, Tyler, Texas 02/07/2019

I enjoyed every minute at this hotel. It is modern, clean, and the view is fantastic. Breakfast included scrambled leggs, sausage, cereal, bread, coffee, etc. The beach was beautiful and you can rent an umbrella and a couple of chairs for $30 a day.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for taking the time to share your wonderful experience with us, UAlvarez! We are so glad you enjoyed our facility and loved the gorgeous view, tasty complimentary breakfast, the beautiful beach, and beach services. We are thrilled you had a lovely time with us and we'd love to have you back for another perfect sun and sand getaway! -Kelly

"Disappointed"

1
User 01/07/2019

The Beach was beautiful and the area was great. The hotel, not so much. The first night we of course checked, dropped our stuff in the room and went straight to the beach. That evening, I gave our little kids a bath, and when I put them to bed the bottoms of their feet were black (after the bath) from running around the room. So we had to ask them to clean the room again. The next morning we were looking around and saw something on the ceiling, and looked closer, and it was Black Mold. It had looked like they tried to Kilz over it but it was very evident. My wife is in the property management industry and is going through the exact same situation with one of their units, and is very familiar with what was in our room. It caused severe allergy reactions in my wife and the kids. We reported it immediately and asked to be moved. We were casually dismissed and told there was nothing available. That night as we were looking out on the balcony we looked down and saw the pool and it was filthy. It had trash, leaves, dirt, bugs and sand floating in it. We asked if they were going to clean the pool, as our kids wanted to swim the next day, and we were told “of course, they just put chemicals in it”. The next morning I was watching the pool as it was being turned on, and had not been cleaned, only chemicals added. It was still filthy and stayed that way all day. At checkout I expressed my disappointment and was credited $100. We had a corner King suite at $500 a night... other than the hotel everything else was great.

JeanaD23, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Dear Guest, Thank you for the recent review regarding your stay. Our apologies that you were disappointed with your stay as we strive to ensure that all guests have a memorable fun family vacation and look forward to returning. The staff works diligently to ensure that the rooms and property are maintained at a superior level as there are protocols in place set not only by the property but by the State that are followed to ensure the items listed within your review do not occur. We appreciate your comments as the items you listed will be discussed amongst our team members as each review is very important to the reputation of the hotel. We look forward to you visiting again so that we may have another opportunity to showcase our superior service.

"Great location with a beautiful beach"

5
Steve H, New Bern, North Carolina 29/06/2019

This was our first visit to Orange Beach and The Tides and we look forward to coming back in the future. The Hotel is right on the beach and is well located in town near shopping and restaurants. The rooms are nice and clean and the staff was friendly. They have a pool, hot tub, and chairs available to rent on the beach. The view from where they offer breakfast on the 4th floor is to die for. Great stay !!!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Steve, for your amazing review! We are so happy that you enjoyed your stay and loved your clean room as well as the accommodating staff and convenient location. We are glad that we helped make your stay a pleasant one. “Orange” you glad you chose us? We can't wait to welcome you back for another amazing getaway to feel the sand under your toes! –Kelly

"great location and accessibility to the gulf."

5
User 29/06/2019

Great place to visit. Must like children. Lots of children there. breakfast is great and the view from the lobby/breakfast area ids wonderful. Elevators are slow, so be ready to not be in a hurry while you are there. Bartender is available at the pool area periodically. White sand and blue water makes the area very picture-st. I recommend a trip..

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your five-star review, Tourist58971014576! We are so pleased that you enjoyed our family-friendly facility as well as the complimentary delicious breakfast, the view, and the tiki bar. It is wonderful that we helped make your trip a pleasant one and we can't wait to welcome you back on your next visit!

"Best man wedding"

4
User 24/06/2019

Stay was good but as a rewards member I wish My early check in was sooner and I didn't have to wait. All that aside Kara and Michael were great at check in/out. I had trouble getting to the beach after hours but I figured it out.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Pioneer18377435171, thank you so much for your outstanding review! First of all, congratulations on your friend's recent nuptials! Our apologies for the wait regarding the early check-in but we are so glad Kara and Michael took care of you. We look forward to welcoming you back for more fun in the sun on your next trip! –Kelly

"Aaaahhhhhh"

5
emmie54, River Grove, Illinois 23/06/2019

As we headed south from the Chicago area where snow was falling on Palm Sunday weekend, little did we know the treat we were in for in Orange Beach. It was a last minute type trip to get out of Dodge, and The Tides fit the bill perfectly for what we were looking for...relaxation, great beach, great view, and to top it off staff and service that was top notch. Our room was clean, breakfast had a great selection (even some gluten free options!), and the view from the fourth floor lobby/breakfast area was superb—all gulf! Even though the elevators can be slow, I wouldn't hesitate to recommend.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your outstanding review, emmie54! It's great to hear you were happy with everything during your stay, especially the amazing lobby with a view, delicious gluten-free breakfast, your clean room, and the top-notch staff, breakfast and proximity to area locations. We are thrilled that we helped make your stay a great one and we can't wait to give you a warm welcome back from the Windy City to the Emerald Coast anytime! -Kelly

"Go for the View!"

4
Lady-of-Chalet, Huntsville, Alabama 23/06/2019

We wanted to try The Tides, because it looked new and interesting. Checking in was quick and easy. Parking is shaded. The best part was seeing the ocean thru clear 'fences' around the pool and the balconies. Breakfast was the usual fare at a Best Western, but the eating areas had high ceilings and the view, again, was fantastic. Our room was great, but it is beginning to show wear in the mattress and the cabinet door that opens to the fridge. Enjoyed the pool, hot tub, and set-ups at the beach. Restaurants and Flora Bama are close by!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your outstanding review, Lady of Chalet! It's great to hear you were happy with almost everything during your stay from the bottom up - the parking deck to the amazing beachfront view, as well as the pool and hot tub. Thanks for the feedback about your room. We are thrilled that we helped make your stay a great one and we can't wait to give you a warm welcome back to our little slice of paradise on your next vacation! -Kelly

"Very good for a Best Western "

5
jeannat2017, Auburn, Alabama 21/06/2019

New and relatively clean (I say relatively because there was some stuff outside in the hall that needed to be vacuumed but just sat there a couple days and the room wasn't pristine — but overall feeling of clean!) The bed and sheets were incredibly comfortable. They obviously invested in great bedding. Staff was super helpful. Breakfast very good and overlooking the ocean. It's a good option if you want a hotel room and not a condo. But everything here is expensive peak season, so it's not a bargain by any means!! But good value considering comparables.

"Another wonderful beach getaway."

4
User 15/06/2019

The staff was very friendly upon arrival however it did take longer than I would have liked to get checked in. The slow check in is the only complaint while spending the week here. My husband and I always stay here when we visit the gulf coast.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Hi Voyager13776935832. Thanks for taking a minute to share this with us! We are thrilled you had a wonderful time and enjoyed our friendly staff. Our apologies for the slow check in. Thanks for letting us know so we can improve for future stays. We can't wait to welcome you back again the next time! See you soon. -Heather

"Best Western Premier"

5
User 12/06/2019

Absolutely love this hotel! We have stayed at many hotels/condos in the GS/OB area and we discovered this gem a couple years ago and haven't stayed anywhere else since. Great location, great breakfast, bar by the pool, great service.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Maggie, for your amazing review! We are so happy that you chose to stay with us and loved your spacious and clean room as well as the Gulf-front view and delicious breakfast. It's so wonderful to hear our staff was attentive and accommodating. We are thrilled that we helped make your stay a pleasant one and we can't wait to welcome you back to our hidden "gem" we call the Emerald Coast! –Kelly

"Amazing getaway at The Tides Hotel"

5
User 11/06/2019

The Tides is truly a hidden gem. Everything and everyone was amazing. The room was spacious and clean, the pool was pristine and the beach was breathtaking. The staff is extraordinary....Chris (bartender at Low Tides pool bar) gave us some wonderful recommendations on places to dine and sights to see; Kara, Michael, and Stormy at the front desk were always so friendly and helpful with any of our needs, and all the staff always greeted you in the hall and checked in to make sure you didn't need anything further. The daily breakfast had a great variety for even the pickiest of eaters and you certainly couldn't beat the view from the dining area. Overall, it was a fantastic experience and we can't wait to go back!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, soundchaserj, for your amazing review! We are so happy that you chose to stay with us and loved the Gulf-front property, pool, delicious breakfast with the spectacular view from the dining area, and the amazing staff. We'll surely pass along your kind words to Chris, Kara, Michael, and Stormy. We are thrilled that we helped make your stay a pleasant one and we can't wait to welcome you back to our hidden gem on the Emerald Coast! –Kelly

"Great hotel right on the beach"

5
User 10/06/2019

Positives: The hotel is right on the beach. Breakfast was quite good with plenty of choice. The bed was comfy. The room was a reasonable size. Staff were very helpful. Parking at the hotel was free and very easy. The room was very clean Negative: Cost of the beach chairs ($35 each per day).

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Linda, for your amazing review! We are so happy that you chose to stay with us and loved the Gulf-front property, comfy bed and spacious room, and complimentary parking. Our apologies regarding the cost of the beach chairs but that service is a separate company not affiliated with our hotel. We are thrilled that we helped make your stay a pleasant one and we can't wait to welcome you back to our hidden gem we call the Emerald Coast! –Kelly

"Xx"

2
User 08/06/2019

This hotel is clean and new; however, I would not rank it as a premium hotel. There are no chairs in the rooms. They should have at least one chair in them. There was no soap in the bathroom. The cost of the room is pricey for what it is.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Janet, for your taking the time to share your review. It's nice to hear you enjoyed our new and clean facility. Our sincere apologies you didn't have the best experience during your stay regarding the lack of chairs in your room and bath soap and disagreed with the price. Please know that our rates are in line with other area beachfront locations. We hope to fix issues such as yours to make our guests' experience more pleasant. Should you wish to discuss these matters further, please contact our General Manager, Jeana Dillon, at [email protected] or you can give us a call at 251-981-9888. Thank you for your valuable feedback as it helps us serve our guests better. We hope you had a nice stay overall, however, and we would love the opportunity to welcome you back to our little slice of paradise on your next trip to see how we've improved. –Kelly

"The Tides is a Treasure!"

5
User 07/06/2019

Such an enjoyable stay at The Tides. Room was perfect. Beach was fabulous from under our umbrella lounge seats! The pool area was perfect; from the spa to the fountain lounge chairs, it did not disappoint! Can't wait to plan our next visit!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Roving13032145602, for your amazing review! We are so happy that you chose to stay with us and loved the Gulf-front view, pool, and beautiful beach. We are thrilled that we helped make your stay a pleasant one and we can't wait to welcome you back to our hidden "gem" we call the Emerald Coast! –Kelly

"Newer Hotel"

3
LadyDi570617, Bloomington, Illinois 06/06/2019

This hotel is very clean and very new. We were disappointed we couldn't bring a cooler to the pool area due to them having a pool bar. The views were great from the pool deck, although it seemed pretty small and a pretty shaded due to the hotel. Ask for ocean front, we had a side view which was nice, but it faced west and at the end of the day you couldn't sit outside due to the heat and sun. Parking is ok, but a little tight, it is under the hotel. The front desk is on the 4th floor in the middle of the hotel, as well as the breakfast area which has a great view of the ocean. The food was just ok, same thing every day but it is free so ya can't really complain. All in all this is a nice hotel, just wish you could bring drinks of your own to the pool deck.

"Newer beachfront hotel"

3
Glenda D, Germantown, Tennessee 04/06/2019

We stayed here May 31- June 3, 2019, This hotel is about three years old. It is beachfront and has a beautiful view from the lobby with floor to ceiling windows. We stayed there the weekend after memorial day and enjoyed it although there was one inconvenience during our stay. The hotel staff could not have been nicer or more friendly and really tried hard to do everything right. There are two elevators and one of them was out of commission.It was that way the whole three days we were there which really slowed things down. Long waits. We discovered this when we arrived to check in. The lobby is on the fourth floor so there is no one to warn you of the elevator problem and it felt a bit odd to arrive and not be greeted by anyone right away. Especially since there was a problem. The beach is beautiful right on the gulf. The breakfast is free and nice and the view from the restaurant is great. Breakfast is kind of just run of the mill but hey, its free so kind of expected it would be that way. There is coffee, water and tea in the lobby 24 hours a day which is super nice. Our room was right down the hall from the lobby so that location was super convenient. We really enjoyed our three night stay and hope we will be back if they can get their elevator problem fixed.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Glenda, for your review! We are so glad you enjoyed your stay and loved our facility, especially the view from the dining area overlooking the beautiful beachfront location, new facility, tea and coffee bar, complimentary breakfast and the amazing staff. Our apologies regarding the elevators - thanks for letting us know. We can't wait to see you relaxing with us again next time! –Kelly

"The free breakfast was amazing! And they gave us beach access because we arrived way early."

4
Carla S, Lewisport, Kentucky, United States 04/06/2019

We arrived way early for our room. We also had for small children. So we ask if we could have beach access they gave us a card for beach access until this with their bathrooms that we could change and down by the pool. We arrived at 8:30 in the morning and they told us that if we wanted to eat breakfast we could so they even allowed us to eat breakfast that morning which was a blessing because we were going to have to get back into the car and go find a place to eat for the kids. When we got our room it was clean Very clean. It was a nice ass rain we were able to go to the room change go down to the beach they also offered a bar out by the pool they also have dinner that they have they are they have a laundry facility also the staff was extremely friendly they would help you with anything they even held open doors for us the only complaint we had was the first day we got there only one elevator was working correctly the other one was very slow but that was resolved by the next morning all in all I have to admit it was a very nice hotel very good staff and excellent for the money. Also right on the beach. Our room had a set of bunk beds and 2 queen size beds. A large restroom and plenty of storage space. It had a microwave mini refrigerator. Coffee pod pot. A safe. Tv desk/works station. It was very nice. Will stay here again. Photos are of how close to ocean we were.

"Amazing!"

5
bwesten23, Peoria, Arizona 03/06/2019

My family of 4 stayed over Memorial Day weekend. Man, you can't beat the beach access this hotel has! Just like some of the other reviews mentioned for Memorial Day weekend, we had to wait until 4pm to check-in, but it's clearly stated that check in is at 4, so I'm not sure why its listed as an issue for so many? Not an issue for us. We left our phone number and went to eat at a nearby restaurant and to Ron Jon's a couple miles away. We got a call at 3:50 saying it was ready. We had zero issues with the staff. They were pleasant and helpful every time we needed anything. As for the room, it was awesome! I have 2 teenagers who refuse to share a bed, so the bunk bed room was PERFECT! To be honest, it was the reason we chose this hotel, so I'm glad it worked. Our balcony view was amazing for looking at the ocean and watching the sunset. There was a small fridge and microwave, perfect for our leftovers from eating out every day. The free breakfast was good. There were waffle makers, which were busy every day, but tasted amazing so give yourself 5-10 minutes extra to make those. Otherwise, fruit, yogurt, toast, eggs, sausage, juices, cereal, and coffee were always ready. Great way to start the day. Grab a table by the window and its a great view with your breakfast. Plenty of restaurants within a 5-10 minute drive of the hotel. But the true star of this place is the beach access. The beach was never crowded, it was clean, and the water was warm! We rinsed our feet at the gate re-entering the hotel, and then jumped in the hot tub each time before going back to our room. I would stay here again without a doubt.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Bwesten23, we think your review is pretty amazing as well! We are so glad you enjoyed your stay and loved the effortless check-in, complimentary breakfast with the gorgeous view from the dining area, the beach access, and the kids' fun bunk beds. It is wonderful to hear you found our amazing staff so accommodating. We are thrilled that you had a nice stay and we can't wait to welcome you back for another sea and sand escape in the future! –Kelly

"Disappointed"

2
Passport00901532788, Quitman, Mississippi 30/05/2019

We had issues with a/c reported it in the morning and that evening it had still not been looked at finally after several a/c units were tried one worked. You can't check in early because it takes all day to clean six rooms on one floor

"Nice lobby"

3
User 30/05/2019

Good location. Nice lobby on 4. floor. We came at 15.20, and the room wasn't ready, check Inn time 16.00, ok but they said they Call me when it was ready, they never did. Nice room and balcony with a lovely view. Called reception to get an ex chair for the balcony, it never came thoug I asked twice. The room key was deactived after one day. The breakfast was not deluxe as the hotel was writing on the homepage, it was very dull and the breakfast staff were SO slow and they hardly wanted to fill up the empty containers of breakfast. Nice pool and a bar, but no umbrillars and dirty around the pool. Lovely Beach, but very expensive beach chair prices. 50$ for 2 chairs and 1 umbrillar is robbery.

"Last Day of Vacation Spoiled"

4
User 24/05/2019

Nice clean convenient hotel. Handicap boardwalk very helpful. Privacy tag for door didn't work when my family went to beach as someone entered room to use bathroom and left us a mess. Took awhile for housekeeping to come clean it up after I reported to front desk.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your review, Excursion53400005254. We are so happy that you chose to stay with us at our beautiful beachfront location. Our apologies regarding your bathroom and housekeeping, but we hope it didn't have a negative impact on your experience. We hopethat we helped make your stay a nice one regardless and we'd love to be your home away from home on your next trip! --Kelly

"Anniversary"

5
User 23/05/2019

I truly enjoyed my stay at Best Western Premier Tides. The staff was very friendly and went above and beyond to ensure that we enjoyed our trip. When the assistant general manager found out it was our 1st year anniversary, he sent a complimentary bottle of wine to our room! There were also exceptional employees like Ranita at the front desk, and Javian. I will definitely visit this hotel again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, divacrushjewels, for your nice review! Happy anniversary! We are so glad you enjoyed your stay and loved our facility and our top-notch staff - we will pass along your kind words to Ranita. We are thrilled that you had a nice stay with us during your milestone occasion and we can't wait to welcome you back for many more in the future! –Kelly

"On the beach"

5
hellocaila, Baton Rouge, Louisiana 23/05/2019

The hotel is very clean, staff is sweet, check is was quick and I cannot get over the gorgeous view of the ocean in the lobby-a nice way to have breakfast (which is included and very good)! It is RIGHT on the beach. Room was spacious. I literally cannot say enough good things. We had a great time. The ONLY thing I will say is that the elevators are pretty slow-is this because it's summer and there's a lot of people therefore it's stopping at every floor? or is it because I'm personally impatient? Either way, they're noticeably slow. Try to stay on the 3rd floor, then you can just walk up a flight to the lobby or down two flights for the beach-problem solved. Unless you're lazy, then just deal with it or don't stay here. We'll be back!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, hellocalla, for your excellent review! We are so glad you enjoyed your stay and loved the effortless check-in, complimentary breakfast with the gorgeous view from the dining area, and clean facility. It is wonderful to hear you found our amazing staff so accommodating. We are thrilled that you had a nice stay and we can't wait to welcome you back for another sea and sand escape in the future! –Kelly

"Beach trip"

3
Daniel W, Rainsville 18/05/2019

I was pleased with the location and the room was as advertised. Breakfast was disappointing and cold, and some items were out when we went at several times in the three days we were there. Housekeeping service was good. Beds were clean and we had a good nights sleep. Rooms were quiet and adequate.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for your review, Daniel. We are glad you enjoyed your stay and loved the housekeeping staff as well as your quiet room and clean bed. Our sincere apologies regarding the breakfast. Your experience truly matters to us and we would love the opportunity to address your concerns. If you would please contact us, we will try to remedy any issues you may have. We appreciate you bringing your experience to our attention. Your valuable feedback always helps us do our job better, and we hope to be able to make it up to you in the future. –Kelly

"Stay elsewhere"

2
User 16/05/2019

We vaca here last year may 2018 place was great great food great staff etc. So we came back. The management / hotel owner has changed and this hotel has changed. Breakfast = poor after day 3 we bought our own and microwaved in the room. Folks on the beach were nicer than hotel staff. Clearly the staff at front desk are all recent new hires or they are just not attentive or helpful. For the price you can do better elsewhere. Hotel was great in 2018 has gone way downhill since new ownership they do things here on the cheap... Stay somewhere else for the same price where breakfast is great and staff are friendly and helpful. We will not stay here next year. We love OB we come every year. Sorry Tides you lost a good returning customer who drops abt 3K on lodging. We can do better. We will not be back. Tell new owner to make it like last year. Overall this place is CRAP. Stay away. The greatness of Trip advisor sticker should be removed as they clearly got that designation before the current owner took over this property.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Txrockstar5555555, for your taking the time to share your review. We are so glad you chose to stay with us and we thank you for your repeat patronage. Our sincere apologies you didn't have the best experience during your say regarding the staff and the breakfast. We hope to fix issues such as yours to make our guests' experience more pleasant. Should you wish to discuss these matters further, please contact our General Manager, Jeana Dillon, at [email protected] or you can give us a call at 251-981-9888. We truly appreciate your valuable feedback as it helps us serve our guests better. We hope you had a nice stay overall, however, and we would love the opportunity to welcome you back to our little slice of paradise on your next trip to see how we've improved. –Kelly

"Cleanliness is a concern here"

1
Maps50627230079, Houston, Texas 30/04/2019

Our twin mattress smelled like old urine. Maintenance responded by spraying febreeze on it, flipping it over, and replacing the linens. Then said Housekeeping would be back in the morning to deep clean it. At 3pm the next day Housekeeping still hadn't arrived, so I went to the lobby and spoke with the Assistant Mgr, Kyle. He had not heard of the issue and came up with me to check the room. Within 10 minutes the mattress was replaced. He gave us 2 drink vouchers, and said he processed a $50 refund to my card for guest satisfaction, however, after viewing my bank statement, I have a $50 debit instead! I have called the hotel, and they cannot tell me why I was charged the $50, and are unable to provide me with an itemized receipt because "their system is new, and they do not know how to email from it." They said the charge must be a bank error, and to dispute it with my bank!! To top it off, the bathroom smelled of urine, there were layers of dust in the corners of the room and under the curtains, and under the headboard the bed skirt had layers or dust and hair meaning it hasn't been washed in who knows how long! At breakfast, the first two plates we picked up had chunks of food stuck to the bottom. Totally disgusting. Also, the king bed was extra firm, and made for 2 nights of uncomfortable sleep. This place looks nice, and has convenient beach access, but they are severely lacking in cleanliness. They need better management. We will not be coming back, and you should think twice before booking here.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Maps50627230079, for your taking the time to share your review. We are so glad you enjoyed our beautiful beachfront location. Our sincere apologies you didn't have the best experience during your say regarding your room's cleanliness and the comfort level of your bed, staff, and the breakfast. We hope to fix issues such as yours to make our guests' experience more pleasant. Should you wish to discuss these matters further, please contact our General Manager, Jeana Dillon, at [email protected] or you can give us a call at 251-981-9888. Thank you for your valuable feedback as it helps us serve our guests better. We hope you had a nice stay overall, however, and we would love the opportunity to welcome you back to our little slice of paradise on your next trip to see how we've improved. –Kelly

"Ok"

3
User 25/04/2019

Hotel was nice not enough gulf views and the side could not see water like promised. I would have liked better if I saw water maybe if it was communicated correctly the trip would have been better food needs to change up to

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Trip10972681964, thank you for taking the time to share your experience with us. We are so sorry about the mix-up with your room's view. In the future, instead of booking online please contact us directly while booking to ensure there will be no surprises with your reservation. Should you wish to discuss this further, please contact us. Please know your opinion truly matters to us as it helps us do our job better. We hope you had a pleasant stay regardless, however, and we would love the opportunity to see you again in the future to show you how we've improved

"Beautiful Room"

5
547lorit, Cape Coral, Florida 16/04/2019

I was only at this hotel for one night but I su re wish I was able to stay longer. The room was really, really nice and super clean. I'm not sure how old the property is but my room felt almost brand new! I was also pleasantly surprised by the awesome breakfast with eggs, sausage & so much more that was included. Great place, would definitely go back.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, 547lorit, for your amazing review! We are so happy that you enjoyed your stay and loved your clean and modern room as well as the tasty complimentary breakfast. We are glad that we helped make your stay a pleasant one and we can't wait to welcome you back for another fabulous getaway to feel the sand under your toes! –Kelly

"Good Hotel On The Beach"

5
AugustaGA-JK, Evans, Georgia 15/04/2019

We didn't know what to expect from the hotel, other than reading reviews saying a good place to stay. We were pleasantly surprised at it being a newer looking location. Cleanliness of the room was important and it was clean. We had a Gulf view room which was great. Breakfast was good with a variety of items to choose from. Pool was clean. Beach area clean. Overall a good first time experience in Orange Beach.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, AugustaGA-JK, for your amazing review! We are so happy that you enjoyed your stay and loved your clean room with a view as well as the tasty breakfast and nice pool. We are glad that we helped make your stay a pleasant one and we can't wait to welcome you back for another amazing getaway to feel the Orange "Beach" sand under your toes! –Kelly

"Dog River Lady visits ORANGE BEACH, ALABAMA"

5
Navigator55748202349, Mountain Brook, Alabama 13/04/2019

This hotel in perfect for staying with family and/or friends. What orginally got my attention was the excellent price for ahhotel right on the beach. Second, the room had a unique arrangement--2 queen beds plus a nook with 2 bunk beds for children' plus a security safe for valuables with shelves above it in the closet; a microwave and a mini-fridge in a wet bar (without the wet) setting, a small table with 2 chairs, and a long dresser with drawers. Breakfast was very good with more options than normally seen in a huge room overlooking the beach. You could sit inside next to the entire wall of windows or outside on a covered deck. There was even a small bar in that room. Downstairs was a very nice pool with a hot tub. The boardwalk to the beach went out from that area. My family loved this hotel I've already called a friend and another family member to plan trips back to this hotel very soon!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Navigator55748202349, thank you so much for your outstanding review! We are so happy that you enjoyed your stay and loved the beachfront location, your room with the bunk beds for the kids as well as the in-room amenities, the pool, hot tub, boardwalk, and value for the price. We will be happy to welcome you back on your next vacation for more sunny skies at the Tides, maybe during the "dog" days of summer!

"The Best Experience Ever!!!"

5
User 12/04/2019

This is one of the best experiences that my husband and I have had while staying in a hotel....The Hotel and staff were amazing and the view from the lobby while you're eating breakfast is spectacular

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Mobile61295365118, thank you so much for your five-star review! Wow, what wonderful compliments! We are so happy that you enjoyed your stay and loved our beachfront location with the beautiful view from the lobby, the delicious complimentary breakfast, and outstanding staff. We are glad that we helped make your trip an excellent one. We will be happy to welcome you back on your next vacation! –Kelly

"A very pleasant surprise!"

4
thedogColumbia_MO, Columbia, Missouri 11/04/2019

Driving across from Florida to NOLA I talked my husband into a night on the beach. En route we searched for a hotel and settled on The Tides. it was a pretty good deal, so we weren't sure if we'd made a mistake or not until we entered the lobby (which is on the 4th floor btw). Huge windows overlooking the well-cleaned sandy beach and the Gulf. The staff was very pleasant and helpful. The interior was tasteful and calming in blues and grays. Our room was immaculate and comfortable. There was a little balcony with chairs and we could see the water but the view was mostly of the highway. There was coffee in the room, and good sized closet with a safe, and a mini fridge. Breakfast was provided next morning in that spacious room overlooking the beach. All the usual suspects: scrambled eggs, sausage, breads, pastries, grits, oatmeal, waffles, pancakes, yogurt, granola, and fruit. We enjoyed our stay.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, thedogColumbia_MO, for your amazing review! It's great to hear you were happy with almost everything about your stay, especially the delicious complimentary breakfast with the view from the dining area, your room with a beach view from the balcony, and of course, our top-notch staff. We are thrilled that we helped make your stay a great one and we can't wait to give you a warm welcome back to our little slice of paradise on your next vacation! –Kelly

"The Tides"

4
Trek46845989064, Summerville, Georgia 09/04/2019

Great hotel, nice beach, good breakfast, parking wasn't an issue, the elevators were slow. I will return for a third time. We enjoyed our stay, while in Orange Beach. Check out Sail Wilds Hearts. We enjoyed the sunset sail

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Trek46845989064, for taking the time to share your wonderful review! We are so glad you loved our gorgeous beachfront location, delicious complimentary breakfast, and ample parking. Thank you for your repeat patronage. We would be thrilled to welcome you back for some well-deserved R and R on your next trip! –Kelly

"Lovely hotel in a crazy, crowded location"

4
Virginia S, Mandeville, Louisiana 08/04/2019

Of course it was spring break for a lot of families and college kids so all restaurants were busy. The hotel was beautifully decorated in tones of taupe, greys And driftwood tones. The pool is heated and there is direct access to the beach. Towels and beach chairs and umbrellas are provided. The is a pool bar and a lobby bar neither of which were heavily used. Orange Beach, however is nothing but condo condos and more condos. The Florabama bar rebuilt after Katrina, Rita, Issac is flanked by even more high rises. We will not return to that location

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Virginia, for taking the time to share your complimentary review. We are so glad you loved our gorgeous beachfront location and nicely decorated facility, the heated pool, complimentary towels and beach equipment, and the pool and indoor bar. Our apologies you weren't happy with Orange Beach durng spring break. What you experienced will be found at many other beachfront locations on the Gulf Coast but we can assure you that you won't find a more beautiful beach and crystal-clear water. We hope you enjoyed many of the wonderful things that our facility offers, such as the friendly and knowledgeable staff, and convenient proximity to area attractions along with many other amenities. We hope your stay was a pleasant one, however, and we would love the opportunity to welcome you back when it is not during spring break for some well-deserved R and R on your next trip. –Kelly

"How poor Management can ruin a good experience"

1
7malw, Camberley, United Kingdom 05/04/2019

My wife and I are from Ireland and booked in for three nights on March 29th at the end of a road trip from Nashville to New Orleans. To put the complaint in perspective, the room was great with a balcony view of the superb beach, breakfast was good and the team staff (excepting the checkout experience below) were exceptionally helpful and attentive. We booked our holiday through one of the top U.K. travel firm Trailfinders. All the flights and hotels were booked by them , we paid them in advance and they reimbursed the hotels etc. when they presented the prepaid voucher we gave them at checkin.Until we arrived at the Tides this arrangement had worked seamlessly as it had on previous holidays. On checkout we only had 60 dollars worth of extras incurred during our stay and this was taken out correctly on our credit card. As for the accommodation we were shown an invoice stating that no cost was due for payment by us.(Can't recall the name of the guy on the desk but he wore glasses and had a white shirt).Imagine our horror when we noticed a day later that our credit card had been charged 1060 dollars bringing our credit card over the limit with the consequential penalty charges. I immediately emailed the Tides manager whose name was on their website. However it is 5 days later and I haven't even had an acknowledgement. Currently my Travel firm are urgently trying to get our money back but the damage has been done. A good holiday was ruined by poor management. M. Wilson

"Awesome stay"

4
User 01/04/2019

My family really enjoyed the stay at the Best Western Premier Tides. The view was Gorgeous!! Loved the morning Breakfast Bar and view. We saw the dolphins. My boys loved the heated pool, and the live music was Great! Hotel very clean, and the staff was very helpful. We would definitly stay again!!!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Stay35440183809, for your five-star review! We love that you love us. It's great to hear you were happy with almost everything about your stay, especially the live music, delicious breakfast with the view from the dining area, the heated pool, and of course, our top-notch staff. We are thrilled that we helped make your stay a great one and we can't wait to give you a warm welcome back to our little slice of paradise on your next vacation! –Kelly

"Great Service, Clean, & Nice spot on the Beach!"

5
travelingallnutts, Lexington, Kentucky 31/03/2019

Our family had an enjoyable stay at this hotel. Free breakfast was included with amazing views of the ocean from the lobby, there was a nice fitness room close to our room, and the staff was super friendly. We especially enjoyed talking with the manager Kyle... very much the southern hospitality that we appreciate! The pool area had a bar & live music which was fun! We stopped here spontaneously on our way to New Orleans and are happy that we did; we enjoyed discovering a new spot as we've never been to Orange Beach. No complaints & we will be back!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, travelingallnutts, for your outstanding review! We are so glad you enjoyed our facility, the complimentary delicious breakfast, the pool with the bar and live music, and the workout facility as well as the Gulf-front view from the lobby. It's great to hear you found Kyle so friendly and accommodating - we will pass along your kind words. We are thrilled you had a fabulous stay and we would love to welcome you back to "take it easy" before your trip back to the Big Easy for more great times at the Tides! –Kelly

"Poor management"

2
Passport58581549514, Lawrenceburg, Indiana 30/03/2019

Just an overall mess. Management isn't helpful and acts like you owe them something. Only positive is the team members that work here. They are pretty awesome. The managers are seriously lacking on the customer service end. Rude and intrusive to everything you do. Oh! The Fridge in the room didn't work and their solution was pull it out and look into the back for the reset button..., I'm not a maintenance person for y'all.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Passport58581549514, for your taking the time to share your review. Our sincere apologies you didn't have the best experience during your say regarding management and your refrigerrator. We hope to fix issues such as yours to make our guests' experience more pleasant. Should you wish to discuss these matters further, please contact Jeana Dillon, at [email protected] or you can give us a call at 251-981-9888. Thank you for your valuable feedback as it helps us serve our guests better. We hope you had a nice stay overall, however, and we would love the opportunity to welcome you back to our little slice of paradise on your next trip to see how we've improved. –Kelly

"Awful"

1
Road50716945755, Chicago, Illinois 30/03/2019

Awful. Service was terrible! Staff was unwilling to accommodate. Food was cold. I had to go down every night to get my own toiletries and towels since room service never came into the room - I stayed for a whole week. It was unbelievabe awful service.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Road50716945755, for your taking the time to share your review. Our sincere apologies you didn't have the best experience during your say regarding your room, staff, and the breakfast. We hope to fix issues such as yours to make our guests' experience more pleasant. Should you wish to discuss these matters further, please contact our General Manager, Jeana Dillon, at [email protected] or you can give us a call at 251-981-9888. Thank you for your valuable feedback as it helps us serve our guests better. We hope you had a nice stay overall, however, and we would love the opportunity to welcome you back to our little slice of paradise on your next trip to see how we've improved. –Kelly

"Newer, Smaller Beachfront Hotel"

4
Christina G, Colorado Springs, United States 27/03/2019

The Tides is a lovely, newer hotel sitting on a beautiful beach. Our room was clean and comfortable and a good value for the price we paid (had a discount). We didn't have a room with a view, but the lobby/breakfast area has a beautiful ocean view. The breakfast was ok, but our family did not eat there after the first morning because it was too crowded and kids were running around coughing on food items, etc. There is a poolside bar but it closed at 6pm during last week of March (Spring Break). Overall, it's a really nice hotel for the price and location, but it doesn't have a full resort feel if that is what you're looking for.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Christina, thank you so much for your excellent review! We are so happy that you enjoyed your stay and loved our beachfront location with the beautiful view from the lobby and breakfast area, your clean and comfy room, the value for the price paid. We are glad that we helped make your trip an excellent one. We will be happy to welcome you back on your next vacation! –Kelly

"Spring Break"

5
Saylorsm, Madison, Alabama 25/03/2019

Had a wonderful time at The Tides in OB. This hotel was fantastic, clean and great location. All the staff was great. We were greeted by hotel staff member Leslie and she was always so helpful and kind. She always offered a warm smile and friendly service. Many thanks for making our vacation a wonderful experience. We will be back soon.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Saylorsm, thank you so much for your five-star review! We are so happy that you enjoyed your stay and loved our beachfront facility as a whole and top-notch outstanding staff - w will pass along your kind words to Leslie. We are glad that we helped make your Spring Break an excellent one. We will be happy to welcome you back on your next vacation! –Kelly

"Nearly Perfect"

5
User 25/03/2019

I checked in on 03-15-19 with my family. The staff made us feel welcome and check in was fast. The room was comfortable and clean with an ocean side view! My 7-year old had a bunk bed with his own TV and game x-box game console. You can check games out for free! The breakfast was awesome with ocean view from the lobby area where you eat breakfast! Great value for what you get. The only complaint was I wish the hot tub was bigger because it was usually full. I will come back.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Fearless55308253672, thank you so much for your five-star review! Wow, what wonderful compliments! We are so happy that you and your family enjoyed your stay and loved our beachfront location with the beautiful Gulf view from the lobby during breakfast, your comfy room, the bunk beds for the kids with TV and Xbox, and top-notch outstanding staff. We are glad that we helped make your trip an excellent one. We will be happy to welcome you back on your next vacation! –Kelly

"Excellence in tranquill luxury"

5
User 25/03/2019

This Premier exceeded my expectations and offered every luxury I could ask for while maintaining tranquility and resting in the most beautiful views of Orange Beach. The King bed with a beach view did not disappoint in any way. I definitely recommend!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Seaside40356026582, for your amazing review! We are so happy that you enjoyed your stay and loved your ]room with the large bed as well as the gorgeous beachfront view. It is great to hear you found tranquility with us. We are glad that we helped make your stay a pleasant one and we can't wait to welcome you back for more well-deserved R and R on your next trip! –Kelly

"Roll Tides :)"

5
User 23/03/2019

This hotel is one of the best, because of building design, inoor parking, colors, interior decorations, great staff, room configurations and free breakfast. I highly recommend this hotel and my family and friends will be staying there.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Dreamer42063254179, thanks so much for your outstanding review! Thanks so much for your kind words. We are so glad you had a wonderful time with us and loved our facility and its design/decor as well as you room, the delicious food, and parking. We'd love to welcome you back next time to "Roll Tides Roll" with us again soon! –Kelly

"Beautiful views, good size rooms"

5
Global54453378972, Huntsville, Alabama 20/03/2019

My family really enjoyed our stay at this hotel. The staff was friendly and helpful. The amenities all functioned as they should. Also, the rooms were tastefully decorated, and everything was clean. They even provided an Xbox One for my children to enjoy when we settled in for the night.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Global54453378972, thank you so much for your outstanding review! We are so happy that you enjoyed your stay and loved the beachfront location, your clean room, as well as the amenities offered such as the in-room Xbox. We will be happy to welcome you back on your next vacation for more sunny skies at the Tides! --Kelly

"Pretty hotel, but.."

2
dkw929, Beaumont, Texas 17/03/2019

Negatives: 1. Booked through 3rd party. Confirmation didn't look right so called hotel immediately. Man I spoke to fixed it and told me he was upgrading room. Manager kept telling me she couldn't upgrade.... I told her this wasn't the first time I'd booked a hotel. 2. Check in not so smooth. No one at check in desk on arrival. Dug through 2 drawers of papers to find booking. No upgrade. Wanted me to cancel booking, rebook for upgrade and pay more. No thanks. Understaffed at front desk entire stay. 3. One elevator not working, one very slow. 4. Drunk, nude man in hotel. Police called. 5. Very small pool and hot tub overrun with kids. 6. Chairs at beach $35 a day. Ridiculous. 7. Room not cleaned until 4:45pm. One bed not made up, other very sloppy. Carpet and floor not very clean on arrival. 8. Refrigerator never cooled properly. 9. Others checking in did not have rooms ready by 4pm or problems with rooms. 10. Bar at pool rarely open or staffed. 11. Small parking garage often filled. 12. Television kept going out. 13. Public trashcans and restrooms at pool and beach not cleaned, emptied. Again, probably a staffing issue... Definitely more of a family hotel for those with young kids. Positives: 1. Very pretty, new hotel with a lot of potential. 2. Good, free breakfast with plenty of standard choices. 3. Free feminine products in public restrooms. 4. Room had small fridge, microwave and small table and chair set. 5. Rooms were quite.

JeanaD23, Manager at Best Western Premier, The Tides Hotel, responded to this review
Dear Mrs. Ware, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will contact Southwest/Booking.com to discuss the issue regarding booking to hopefully correct going forward. Thank you for bringing this to our attention. We can only strive to be better based off of both positive and negative comments. Regarding the remainder of the items listed, we will carefully discuss them to see how we can improve. Unfortunately some items may be beyond our control, however we will work diligently to ensure we continue to improve for future patrons. Please know that we are available 24/7 for patrons to voice concerns while they are visiting so that we may have an opportunity to address upon receiving. We look forward to the opportunity of a return visit to exemplify improvements.

"Great time"

5
User 12/03/2019

We could not have been more pleased and overwhelmed all in a great way. The service was great and our room was perfect. The staff were very friendly and always helpful The pool area was great I was not expecting a heated pool!! Awesome just AWESOME

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
HopeA186, we think your review is pretty awesome as well! Thanks so much for your kind words regarding our facility with our top-notch staff and heated pool. We are so glad you had a wonderful time with us and we'd love to welcome you back next time! –Kelly

"Great Hotel with exceptional staff"

5
swwiles, Oak Ridge, Tennessee 09/03/2019

Tides is a great hotel at a great location. The staff is great! Leslie and Cassidy take customer service to a new level. The two ladies go out of their way to make everyone feel at home and are comfortable.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for taking the time to share your nice experience with us, swwiles. We are so glad you enjoyed our beachfront facility as well as our amazing staff - we will surely share your kind words with Leslie and Cassidy. We are thrilled you had a lovely time with us and we'd love to have you back for another perfect sun and sand getaway! Kelly

"I truly believe that this hotel and its staff really want you to feel welcome and at home, can't wait to return!"

5
LeoLadyUpperMidwest, Oakdale, Minnesota 07/03/2019

We would stay here again in a heartbeat! Our first impression when entering the 4th floor reception area was WOW! Beautiful view, floor to ceiling windows, tables, a small outdoor patio, 2 computers, 24 hr. Coffee and sweet tea, and more, this is also the breakfast buffet area with a better than average selection. Our room had a partial water view with 2 chairs and a small table. Beds were amazing, room was quite large, lots of outlets, wonderful bathroom. Bathroom fan does run constantly though due to humidity, just keep door ajar. Small frig and microwave, they do need some lighting in that area though, possibly an under the cupboard light. Hallways are bright, washer/dryer on each floor, (?) takes quarters. Small pool area with a lift chair, outside bar, fire feature and additional seating there. The weather sadly did not cooperate during our stay, 3 days, but the accommodations made up for that. Lastly, what a great staff, friendly, charming, and helpful, I am horrible with names so forgive me everyone. In summary, we will be back and will have no second thoughts about this wonderful hotel and highly recommending it to others!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, LeoLadyUpperMidwest, for your five-star review! We love that you love us. It's great to hear you were happy with everything about your stay, especially the gorgeous beachfront view from the lobby, your room with the balcony overlooking the Gulf, our amazing staff, and the amenities. We are thrilled that we helped make your stay a great one and we can't wait for you to return either to our little slice of paradise on your next vacation! –Kelly

"Fantastic hotel with panoramic view of the Gulf!"

5
Cruiser14482831983, Walker, Louisiana 04/03/2019

Great friendly staff and beautiful hotel. Really nice room with everything possible anyone would need. The view of the coast all the way back to Gulf Shores was awesome. Smoking area designated away from everything. Covered parking was convenient.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Cruiser14482831983, for your amazing review! We are so happy that you chose to stay with us and loved our beachfront location and amenities offered such as the gorgeous Gulf-front view and covered parking. We are thrilled that we helped make your stay a pleasant one and we can't wait to welcome you back with us on your next trip! –Kelly

"Great new experience"

5
User 02/03/2019

This hotel is very well thought out in its design and has great staff. The views were very relaxing. Perfect location. Great breakfast. Two small distractions: the bed was hard on these old hips and one day of missed cleaning service, we think over a confusion of the do not disturb card that was taken down mid-morning.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Venture46847290479, thank you so much for your wonderful review! We greatly appreciate your kind words regarding our wonderful staff and our gorgeous beachfront location. We are so glad you had a wonderful time with us and loved the decor as well as the delicious breakfast. Thank you for letting us know about the comfort level of your bed and the housekeeping - we hope this was an oversight with the do not disturb sign and we are glad it didn't affect your overall experience. We'd love to welcome you back next time for more R and R! –Kelly

"Nice Hotel at the Beach"

5
dplatt_12, Muskegon, Michigan, USA 27/02/2019

We booked this hotel and looked forward to our stay. We booked and ocean view room and were not disappointed with the view. The room was spacious, the beds comfortable, and overall the room was quiet. The breakfast area is large and the offerings are good. This is a good place to stay.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, dplatt_12, for your outstanding review! We are so glad you enjoyed our facility and the complimentary delicious breakfast as well as the Gulf-front view from your comfy and quiet room We are thrilled you had a fabulous stay and wecan't wait to see you relaxing with us again! –Kelly

"Perfect"

5
oaklanding10, Foley, Alabama 27/02/2019

This hotel was great. The room was really nice and had a balcony where we could sit out and enjoy the view of the ocean. It is right on the water. Had a nice swimming pool and hot tub. It is very conveniently located. Had a really good breakfast.. The price was quite reasonable for what you got. We loved it.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
We think your review is perfect as well, oaklanding 10! Thank you so much. We are so glad you enjoyed our beachfront conveniently located facility, the complimentary delicious breakfast, the heated pool and hot tub as well as the Gulf-front view from your comfy and quiet room with the balcony It's great to hear you found value in the price paid. We are thrilled you had a fabulous stay and we can't wait to welcome you back for more sunny skies at the Tides! –Kelly

"Great location, very clean & great breakfast!"

5
usmcjs, Meridian, Mississippi 24/02/2019

This hotel is located directly on the beach. The rooms are comfortably sized, where you don't feel cramped. The room was clean with comfortable beds. The hotel pool is a nice size. The front desk staff was friendly and helpful, and the breakfast is a high point. We enjoyed scrambled eggs with and without ham, sausage, pancakes, waffles, grits, oatmeal, yogurt, and several toppings were available. Our experience was a very positive one.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Usmcjs, thank you so much for your wonderful review! We are so happy that you enjoyed your stay and loved our beachfront facility as well as your clean and spacious room, the pool, our exceptional staff, and amazing breakfast. We will gladly be your go-to spot here on the beautiful Emerald Coast. We'd love to welcome you back to find your happy place on your next vacation! –Kelly

"Gloria"

5
User 24/02/2019

This is a wonderful place to stay. My 1st time in Orange Beach. The hotel is right on the water. The staff is great. The buffet breakfast is good and you can enjoy the Gulf as you enjoy breakfast. I give it ⭐️⭐️⭐️⭐️⭐️.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Gloria, for your five-star review! We love that you love us. It's great to hear you were happy with our facility and enjoyed our outstanding staff as well as the delicious complimentary breakfast from the dining area overlooking the Gulf. We are thrilled that we helped make your stay a great one and we can't wait to welcome you back to our little slice of paradise on your next vacation! –Kelly

"Enjoy the gulf at this location!"

5
235judyn, Grand Forks, United States 22/02/2019

The location of this hotel on Orange Beach is excellent. The room was large with a sofa and king bed. The lobby is beautiful and the dining area looking out at the gulf. The choices for breakfast were numerous.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, 235judyn, for your five-star review! We are so happy that you enjoyed your stay and loved our beachfront location as well as your spacious room, delicious breakfast, and the dining area with the gorgeous view. We are thrilled we helped make your stay a pleasant one and we can't wait to welcome you for more R and R with us again on your next trip! –Kelly

"looked nice online but was disappointed"

2
User 18/02/2019

parking was an issue if you drive a crew cab truck. We got a door ding by a small car pulling in right next to us since our truck took up a whole spot. Most trucks were double parked just to fit in a parking spot. We rented our room because they offered an x-box but the remotes wouldn't work ( we have xbox one and ps4 at home so our boys knew what to do and couldn't get it to work) We came in from being out for the day around 4 pm and house keeping was just getting to our room so we went to the lobby to sit out on the patio. We waited about 30 mins to come back to our room and found there was still trash sitting on the table. There was dried something on the desk that wasn't sanitized or cleaned. The shower had not been cleaned. We had a room with 2 queens and 2 single bunks an there were only 4 towels and one thing of shampoo/conditioner/body so I left a note asking for extra towels and the other. She left towels but not the other. It should be standard in your larger rooms to leave enough toiletries for the number of quest the room accommodates. The microwave had nasty stuff dried in it so we didn't use it. We had put everything in the closet and stacked everything for trash to make it easier for housekeeping to come in and do what they needed to.The filters in the ac/heater were gross and needed to be cleaned. We showed pictures to the girl at checkout and she didn't really say anything other than offering us 500 bonus points for our rewards.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, NorthStar20134458130, for your taking the time to share your review. Our sincere apologies you didn't have the best experience during your say regarding the parking, the cleanliness of your room and bathroom, and the Xbox remotes. We hope to fix issues such as yours to make our guests' experience more pleasant. Should you wish to discuss these matters further, please contact our General Manager, Jeana Dillon, at [email protected] or you can give us a call at 251-981-9888. Thank you for your valuable feedback as it helps us serve our guests better. We hope you had a nice stay overall, however, and we would love the opportunity to welcome you back to our little slice of paradise on your next trip to see how we've improved. –Kelly

"Customer service and accommodations are top notch!"

5
Brittni S, Birmingham, Alabama 18/02/2019

My family planned an impromptu trip to the beach and found availability at Best Western - The Tides Hotel. I was intrigued by the king bed AND bunk beds room option, so we jumped on the reservation on the flash sale they were having and prepared for our trip. We have two small children, so the option to have room separation was amazing. Also, we wanted to give our 2 year old a chance to sleep in a "big girl" bed. ;) Long story short - we arrived very late, having to drive down to the beach after work on Friday and I checked us in at almost midnight. The front desk clerk was very nice and knew exactly who we were - since we were his last check-in of the night. He let me know about the amenities and advised us on where to park (love that they have a parking deck btw). Throughout the stay we were greeted with a smile and a hello by all of the staff that we encountered. The accommodations were lovely and our oldest daughter loved sleeping on the bunk beds. Thanks for the lovely stay. We will definitely be back soon.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Brittni, for your amazing review! We are so happy that you and your family chose to stay with us and loved our facility as well as the bunk beds for the kiddos, amenities offered, and found value in the price paid. It's so wonderful to hear our staff was attentive and accommodating. We are thrilled that we helped make your stay a pleasant one and we can't wait to welcome you back to our little slice of paradise on the beautiful Emerald Coast! --Kelly

"Best value in gulf shores by far!"

5
Travel05161668177, Metairie, Louisiana 18/02/2019

The hotel is brand new - right on the Beach! The amenities are amazing - the rooms are spectacular! The value for what you spend can't be beat for the money .... I've been coming to Orange Beach for over 30 years and stayed at many places here and this clearly one of the very best values for the money!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Travel05161668177, for your amazing review! We are so happy that you chose to stay with us and loved our updated and clean facility as well as the beachfront location, amenities offered, and found value in the price paid. We are thrilled that we helped make your stay a pleasant one and we can't wait to welcome you back to our jewel on the Emerald Coast! --Kelly

"Top Notch"

5
Vicki C, Danville 18/02/2019

This was our first time here. From the beginning it just kept getting better. Mitzi greeted us with the biggest smile and personality imaginable. We were too early to get into our room but she gave us access cards to use the facilities. Every single employee from every department we had contact with was amazing with award winning smiles. Our room had a balcony with wonderful view of the beach. The room was neat, fresh and clean. There was plenty of room to spread out. The breakfast had a very large selection of foods both hot and cold. The staff working there obviously took pride in how clean and stocked they kept it. We had the perfect stay and certainly will be back.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for sharing your five-star review with us, Vicki! We are so happy you enjoyed your stay with us and your clean and spacious Gulf-front room with the spectacular view from the balcony as well as the delicious breakfast and our friendly and accommodating staff. We're so happy you had a wonderful time and we look forward to welcoming you again for more R and R in the future. --Kelly

"Great place to stay"

5
User 11/02/2019

Totally enjoyed our stay. The rooms were clean and comfortable, the breakfast was awesome. The views were the best! I would definitely recommend staying here. I look forward to staying here many more times.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Fearless448329, for your five-star review! We are so happy that you enjoyed your stay and loved your clean and comfy room, the beachfront view, and complimentary tasty breakfast. We are so glad that we helped make your trip a wonderful one and we can't wait to welcome you back for many more –Kelly

"Great stay"

5
TW35, Calera, Alabama 10/02/2019

My wife and I came down here on a last minute getaway. Never heard of this hotel but found it on Instagram of all places. Very nice hotel with great views from the lobby and our room. Breakfast was great each morning as well. I would highly recommend this hotel for anyone coming to the area. Can't wait to come back with the kids during the summer. Our room was clean and the shower was huge. We had a great view of the beach and the gulf. Loved the hot tub and pool area even in February.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
TW35, thank you so much for your five-star review! Wow, what wonderful compliments! We are so happy that you enjoyed your stay and loved our beachfront location with the beautiful view from the lobby as well as from your clean room, the delicious complimentary breakfast, and the hot tub and pool. We are glad that we helped make you and your wife's trip an excellent one. We will be happy to welcome you back on your next vacation! –Kelly

"We sisters enjoyed our wonderful four daystay at The Tides! This was out second stay and we plan to be back next year!"

5
User 09/02/2019

We sisters enjoyed our wonderful four day vacation at Great Western The Tides! This was our second year at The Tides and we plan to come again next year and hopefully yearly. The breakfast was wonderful and service was pleasant. The pool and hot pool and beach were excellent. Only complaint was no towels near the pools. Love The Tides!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, LoveTravel267562, for your five-star review! We love that you love us. It's great to hear you were happy with everything about your stay, especially the delicious complimentary breakfast, the pool and hot tub, beautiful beach, and our top-notch staff. We are thrilled that we helped make you and your sisters' stay a great one and we can't wait to welcome you back to feel the sand under your toes next time! –Kelly

"Great Location..Nice place to stay!"

5
User 06/02/2019

The hotel is beautiful! Breakfast was amazing. The kids loved the view of the ocean while eating. Was given the wrong room at check in but Mitzi made sure we were taken care of. The staff here were all so nice! They went out of their way to accommodate any needs we came across. The property was very pretty. This will be the only place we will stay in the future when we come back in the summer.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Judy, for your outstanding review! We are so glad you enjoyed our facility, the complimentary tasty breakfast with the gorgeous view from the lobby, and our accommodating and friendly staff - we will gladly pass on your kudos to Mitzi. We are thrilled you had a memorable stay and we can't wait to welcome you back for more sunny skies at the Tides! –Kelly

"Great property"

5
Discover25464665248, Thomasville, Alabama 05/02/2019

It was a treat to stay here. The staff are friendly and helpful. I never encountered any problems. The views from the lobby and rooms are beautiful. The breakfast was delicious. The price is worth it.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Discover25464665248, for your outstanding review! We are so glad you enjoyed our facility, the complimentary delicious breakfast, and our accommodating and friendly staff as well as the Gulf-front view from the lobby and your room. We are thrilled you had a fabulous stay and we would feel treated to welcome you back for more great times at the Tides! –Kelly

"Respect"

1
User 30/01/2019

This hotel is beautiful! We had a gulf front view and the shower was huge. Breakfast was top notch!!! Delicious. We had a great stay and everyone seemed so nice and friendly. Seemed. I heard shouting outside my door when leaving this morning and as me and my bf left, GINA was standing in the hallway belittling another employee. Yelling at her and she was standing two feet from the girls face. I'm in management and you praise in public and correct in private. I've never felt so embarrassed for someone. I wouldn't talk to my worst enemy like that. The way that lady talked to her has made me regret giving that hotel any of my money. We immediately checked out and I got Gina's name so I can call corporate and let them know of our experience, spend your money where they treat people with respect. There's a dozen beautiful hotels on this beautiful beach, no need to be so ugly Gina.

JeanaD23, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Staci, Thank you for your recent review and my apologies for what you stated within your review regarding the experience upon departing. You are correct as we praise in public and correct in private, however this is rarely necessary as the team here is top notch.I can assure you that The Tides has the most superior employees and we are all treated as such. I am happy to hear that you enjoyed our facility, staff and breakfast as we pride ourselves in offering top notch service. We truly hope that you will visit again! Jeana

"Orange Beach Weekend Getaway"

5
User 22/01/2019

I was looking for a weekend getaway since it was a long weekend. I had never been to Orange Beach so booked the hotel room, drove down and stayed 3 nights. From check-in until I checked out I was pleased with everything.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Adventure14685740600, for your amazing review! We are so glad you enjoyed your stay and loved our nice facility and wonderful beachfront location. It's wonderful you had a nice trip and we can't wait to welcome you back for another beach getaway in the future! --Kelly

"The Good and The Bad"

4
Melody T, Foley, Alabama 21/01/2019

Check in was horrendous. I booked a gulf front queen and they gave me a side view, took over an hour to get us back into a gulf front room. We were celebrating our anniversary and it just kind of put a damper on things. Breakfast was amazing, huge selection and the view is amazing. The room was great, spacious and the shower is huge. We were on the 6th floor and the view was phenomenal. There was a huge windstorm Saturday afternoon and alot of the pool furniture ended up in the pool, and it was there for several hours. We did use the hottub early Sunday morning and it was exceptional. The only complaint I had was the check in getting snaffued.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Melody, for your nice review! Happy anniversary! We are so glad you enjoyed your stay and loved our facility's location, your spacious Gulf-front room with the view, and the hot tub. Our apologies for the mix-up with your reservation. This can happen if reservations were made online. Please next time book directly with us to make sure there are no surprises with your reservation. Wee are glad to hear the staff got you in the room you expected, however. We are thrilled that you had a nice stay with us during your milestone occasion and we can't wait to welcome you back for many more in the future! –Kelly

"Great Stay!"

5
Patti P, Hastings, Minnesota 19/01/2019

Loved our stay. The view was excellent. Room was spacious and very clean and nicely updated. Complimentary breakfast was good and the view from the dining room was even better - even were able to watch dolphins as we ate breakfast. Staff was very friendly. We will definitely be back and stay again. It was nice that parking was situated on the lower levels leaving the upper levels for the rooms and lobby where the view was exceptional.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your outstanding review, Patti! We are so glad you enjoyed our facility, your apacious room, the complimentary breakfast with the spectacular view, and our accommodating and friendly staff. We are thrilled you had a nice stay and we can't wait to welcome you back for more sunny skies at the Tides! --Kelly

"Get Ocean view room"

4
Asiadream, SPRINGFIELD 15/01/2019

The view is amazing, if you have an ocean view room. Many of the rooms do not have this! The breakfast area is amazing, full glass looking out on the beach. Good breakfast . Clean room. My room was not well decorated but it was large. The hotel is convenient to everything.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your outstanding review, Asiadream! We are so happy that you chose to stay with us and loved our facility and your clean room with the gorgeous Gulf-front view and nice decor overlooking the beach, as well as the convenient proximity to area attractions and complimentary breakfast. We are thrilled that we helped make your stay so pleasant and we can't wait to welcome you back to our little slice of paradise next time you're on the Emerald Coast! --Kelly

"New Years Eve on the Beach at The Tides."

5
User 06/01/2019

We had a great room, fast check in and delicious breakfast . The hotel was beautifully decorated and the staff welcomed us and had us checked in so fast. The lobby and restaurant are right in the gulf with ceiling to floor glass looking out at the Gulf of Mexico.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for sharing your wonderful review with us, Lynn! We are so happy you enjoyed your stay on our gorgeous Emerald Coast and loved our decor, your room, wonderful breakfast, and let''s not forget our amazing views overlooking the Gulf. We're so happy you chose to ring in the New Year with us and we look forward to welcoming you again for your next well-deserved vacation in the future! –Kelly

"Great location and amenities"

4
User 03/01/2019

This property is conveniently located in Orange Beach and is right on the beach. I was a little concerned before arrival with my ocean view room as I have previously stayed in a beach front room and thoroughly enjoyed it so I was apprehensive about the view. However, the view on the west side of the hotel is spectacular as there is nothing next door obstructing the view. The covered parking is great during rainy days and the complimentary breakfast is a great perk. The hot tub was certainly utilized after my polar plunge in the gulf on New Year's Day.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, TPatt2018, for your outstanding review! We are so happy that you chose to stay with us and loved our facility, your room with the spectacular Gulf-front view, delicious breakfast, and the warm hot tub. We are thrilled that we helped make your stay so pleasant during your New Year's holiday. We can't wait to welcome you back to our little slice of paradise next time for a warm welcome after the Polar Bear dip, or anytime you're on the Emerald Coast! --Kelly

"Amazing view but cold pool"

4
nicholem724, Reedsburg, Wisconsin 02/01/2019

I recently visited with my two sons for Christmas break. When searching one of the main things I looked for in a hotel what the pool since my kids love to swim. At check in we were told that the pool heater was broke. The boys were super disappointed but made the best of it. The staff was friendly and the view from the lobby was amazing. I was told by another family that while they were checking out they were told that swimming was an option down the road at the Hilton. I was never told that nor offered for any reimbursement. They can not control the weather but the pool it something controllable and if it was unable to be fixed during our stay I feel like there should have been some compensation. I would consider staying again when in the area but would defiantly check on the pool first!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Nicholem724, thank you so much for your review! We are so happy that you enjoyed your stay and loved our beachfront location with the beautiful view from the lobby as well as our top-notch outstanding staff. Our apologies regarding the pool heater being broken but we are working diligently to get that taken care of quickly. We are glad that we helped make your trip a nice one regardless, however. We will be happy to welcome you back on your next vacation with a warm welcome and a holly, Jolly Christmas next time! –Kelly

"Quick Pre-Christmas Beach Trip"

5
EyesNDogs1, Hattiesburg, Mississippi 01/01/2019

This hotel was fantastic!! My friend and I got away before Christmas and this hotel is right on the beach and the balconies have the best sunrise/sunset views!! Great for a weekend getaway or an extended trip!!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for sharing your wonderful review with us, EyesNDogs1! We are so happy you enjoyed your stay with us on our gorgeous Emerald Coast and loved the spectacular sunrises and sunsets on the beach. We're so happy you and your friend had a wonderful pre-Christmas getaway with us and we look forward to welcoming you again when more visions of sugar-white sands are dancing in your head! --Kelly

"Best location on the Gulf"

5
Darcie2224, Brainerd, Minnesota 31/12/2018

We had an amazing Christmas at The Tides. Best beach access. We swam and enjoyed drinks by the ocean pool. They have the best continental breakfast (with a ocean view) I have ever seen. Staff are extremely friendly and accommodating.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for sharing your wonderful review with us, Passenger46379170016! We are so happy you enjoyed your stay with us on our gorgeous beachfront property with the easy beach access and loved the Gulf-front pool with libations in hand, the delicious breakfast with the spectacular view from the lobby, and of course, our amazing staff. We're so happy you had a wonderful Christmas vacation with us and we look forward to welcoming you again when more visions of sugar-white sands are dancing in your head! --Kelly

"Wonderful Winter getaway"

5
Kim W, Pensacola, United States 27/12/2018

We took advantage of the FL AL resident special and got more than expected for the value. The grounds are beautiful, clean and pleasant. Staff is helpful and friendly and know what's going on. Enjoyed the hot tub and the oversized balcony that we choose. The free breakfast was exceptional.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Kim, for your five-star review! We are so glad you enjoyed your stay and loved our well-kept clean grounds, your room's Gulf-front view from the balcony, the hot tub, and the delicious hot breakfast. It is wonderful to hear you found our amazing staff so accommodating. We are thrilled that you had a nice stay and we can't wait to welcome you back for another "stay-cation" in the future! --Kelly

"Nice place to stay. Beautiful views."

4
WanderingQMS, Birmingham, Alabama 24/12/2018

We stayed on the 7th (top) floor in an oceanfront room. The room was clean and nice. The views were wonderful. Two complaints: We could not hear the ocean inside or room even with the door open due to the fairly loud air conditioner/heating unit. We could barely hear it standing outside on the balcony. That is one of my favorite parts about being at the beach is being able to hear the waves crashing. My only other complaint is with the pillows. They were very uncomfortable. Weirdly fluffy but with no support. Thank goodness we brought two of our own just in case. The view from the lobby was amazing! Breakfast was okay. I highly recommend making your own waffle and adding the chopped pecans. YUM!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, WanderingQMS, for your excellent review! We are so glad you enjoyed your stay and loved your room with the Gulf-front view from the balcony and the fun waffle maker at breakfast. Our apologies regarding the air conditioner and that the pillows weren't to your comfort level. We are thrilled that you had a nice stay regardless and we can't wait to welcome you back tor more well-deserved R and R in the future! --Kelly

"nice stay"

5
sab_sz, Trento, Italy 16/12/2018

We booked 2 nights in this beautiful hotel. everything was fine. The room clean and very cozy. Good hot breakfast. Great location and awesome view from the lobby. we enjoyed our stay very much and we hope to come back here soon!

funandmemorable, Public Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, sab_sz, for your five-star review! We are so happy that you enjoyed your stay and loved our beautiful Gulf-front view from the lobby, our facility as a whole, the complimentary delicious hot breakfast, and your comfy room. We are glad that we helped make your trip a pleasant one and we can't wait to welcome you back on your next vacation for more sunny skies at the Tides! –Kelly

"Amazing!"

5
User 15/12/2018

Most wonderful experience ever! Service, food, decor, and view was top notch! We will only stay here from now on! Can't beat it! If you want a view, friendly staff, good food, this is the place to stay!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Mobile50880929204, we think your review is pretty amazing too! Thanks so much for your kind words. We are so glad you had a wonderful time with us and loved our facility and its decor as well as the beachfront view, the delicious food, and our exceptional staff. We'd love to welcome you back next time for more amazingness! –Kelly

"OceanFront Views and Clean"

4
User 25/11/2018

My Wife and I visited at the Tides for the first time on our brief honeymoon 11-15-18. We have been to the Orange Beach/Gulf Shores area for years. The hotel was very clean. This is out favorite time of the year to come, as it is never busy. We could go out at any hour of the day to an uncrowded beach and enjoy. Speaking of, my favorite part of the hotel was the lobby. They serve breakfast in the lobby on the 4th floor. It has near panoramic ocean side views through lobby glass. It was definitely nice to wake up and enjoy breakfast while overlooking the beach. Will visit again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, rod33x, for your amazing review! We are so happy that you and your wife enjoyed your stay and loved our clean property and the unspoiled beach, and the beautiful Gulf-front view from the lobby while eating your delicious complimentary breakfast. We are thrilled that you chose to stay with us on your honeymoon and we can't wait to welcome you back for more sunny skies at the Tides! –Kelly

"The Tides, Best Western, Orange Beach"

5
beecallins, Montgomery, Alabama 13/11/2018

The lobby is on the 4th floor of the hotel which was a little confusing at first. The hotel is awesome though. Great selections for breakfast and the weekly menu for breakfast is posted in the dining area. You can't beat the breakfast and dining room view either!! Our room was clean, comfortable beds, plenty of pillows and great selection of TV channels. Every employee we encountered was friendly. Convenient location to everything we enjoy doing.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, beecallins, for your five-star review! We are so happy that you enjoyed your stay and loved our beautiful Gulf-front view from the lobby and dining area, our convenient location to area attractions, the complimentary delicious breakfast with the different food choices daily, your clean room with the comfy bed and abundant pillows, as well as a good selection of television channels. It is wonderful to hear you found our staff friendly and accommodating. We are glad that we helped make your trip a pleasant one and we can't wait to welcome you back on your next vacation and hope you see sunny skies at the Tides! –Kelly

"Great stay"

5
998christib, Jefferson, United States 13/11/2018

This is a very nice hotel on the beach. Great lobby/bar/breakfast area with a stunning view of the beach. Comfortable rooms with balcony. Staff was very accommodating. the breakfast is tasty and a little bit different every day which is nice.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, 998christib, for your five-star review! We are so happy that you enjoyed your stay and loved our beautiful Gulf-front view from the lobby and dining/bar area, our convenient location to area attractions, the complimentary delicious breakfast with the different food choices daily, your comfy room with the nice balcony, as well as a good selection of television channels. It is wonderful to hear you found our staff friendly and accommodating. We are glad that we helped make your trip a pleasant one and we can't wait to welcome you back on your next vacation and hope you see sunny skies at the Tides! –Kelly

"Great place to relax"

5
cbblessing, New Orleans 12/11/2018

I have wanted to stay at the Tides for some time now. Finally got a long weekend and went. It was great. The weather did not cooperate but no problem. The lobby is all windows overlooking the beautiful white sand beach. Cold and windy, just enjoy the view from the lobby. The hotel bar in the lobby is very accommodating and has some awesome drinks. We had a great room with a fabulous view of the beach even though we were on the street side of the hotel. We had the western view with a wide area of public beach. Great view of the sunset. I will definitely go back. Friendly smiling staff, view, free breakfast, heated pool.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, cbblessing, for your five-star review! We are so happy that you enjoyed your stay and loved our beautiful Gulf-front view from the lobby, the hotel bar and its fabulous drinks, and your nice room with a view. It is great to hear you found our staff friendly and accommodating. We are glad that we helped make your trip a pleasant one and we can't wait to welcome you back on your next vacation and hope you see sunny skies at the Tides! –Kelly

"Neat Hotel Right on the Beach.. Close to everything"

5
ritwikc2016, Bolingbrook, Illinois 10/11/2018

We, my wife and I, stayed here for one night, the night of Halloween in 2018. We had good expectation from this BWP hotel for two reasons which are the excellent reviews that we read in google and TripAdvisor for BWP-The Tides as well as our own experience from another BWP hotel that we stayed in Feb-2018 in Tusayan, Arizona. I must say with pleasure, that the “BWP-The Tides” surpassed our expectation with the excellence it offered all around and made our stay very enjoyable and pleasant. Great room and in-room comfort/amenities, great breakfast, coffee and water in the lobby, nice décor all around, spacious lobby and picturesque view from the lobby, covered parking, great location right on the beach with its own private boardwalk right down to the white sandy beach and last but not the least the hospitality of the hotel staff. Both check-in and check-out were smooth and quick. There was pool and hot tub in the hotel compound, but cannot comment much on that as we did not use them. They looked nice and clean though. We had a good welcome chat with one of the check-in staffs (forgot her name, she hails from upstate New York) and Cassidy, who checked us in, was great too. Much to our pleasure and appreciation, Cassidy put us in room# 704, on the top floor with good view of the street and partial view of the ocean as well. Thus, even without paying extra dollars for an ocean view room, we could still catch a glimpse of the mighty Atlantic from the hotel room/window. Cassidy gave us good recommendation on the local restaurants (we dined at the Shrimp Basket) when we sought for that. Thank you Cassidy for your kind assistance and needless to say our appreciation extends to all the staffs of BWP-The Tides for making our stay so enjoyable. We will make this our to-go hotel, if we are back in the area. As a BW reward member we have stayed in a couple of BW hotels and this was our second stay in a BWP category hotel (Tusayan, AZ and Orange Beach, AL). I must say that our experiences in both of the BWP hotels have been fantastic. Thank you Best Western Premier.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, ritwik, for your five-star review! We are so happy that you enjoyed your stay and loved your room and its amenities, our delicious complimentary breakfast, nice lobby with the breathtaking beachfront view, the clean hot tub and pool area, and convenient beach access. It is great to hear you found our staff friendly and accommodating - we will surely pass along your kind words to Cassidy. We are glad that we helped make your vacation a pleasant one and we can't wait to welcome you back on your next one! –Kelly

"Cant beat it for the price!"

5
User 05/11/2018

Had a late vacay this year and Best Western Premier offered the best price. When we arrived all the signs directed us to the right location to check in. Check in was smooth, room was nice and clean. Kids were excited about the bunk beds. Weather wasnt super for us but the kids swam daily. The pool was heated well. The bar and lounge area is nice. Drinks were good. Breakfast you cant beat! Beds were a little hard but overall I was extremely impressed and would stay again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Kara, for your five-star review! We are so happy that you enjoyed your stay and loved our beautiful property and your seamless check-in, your clean room, the bunk beds the kids enjoyed, the pool, bar, and delicious complimentary breakfast. Thank you for your valuable feedback as it helps us serve our guests better. We are thrilled that we helped make your stay a nice one. We can't wait to welcome you back for more fun in the sun (with better weather) on your next trip! –Kelly

"Best Western Tides not Premier"

1
Michelle P, Hartselle, Alabama 05/11/2018

I was really disappointed in this property. I had read all the reviews and it was not what I expected. It was a wknd trip for me and my bf. First it's not a hotel for couples. We ate breakfast buffet at 730 in the morning. It was crowded and the buffet area is real small it was difficult to get around all the kids. Some of the parents were letting their kids run wild. It was noisy. We had booked on hotels.com I felt like we were misled bc they said beachfront hotels and didn't say side view. Our room had partial beach view with mostly view of street. Plus they gave us a handicapped room that the shower was broken and you couldn't switch to the overhead shower. We complained and upgraded next night for 30. The room they gave us was beachfront but they didn't clean it. There were crackers on the floor and the fridge was full of food from previous people. I was also disappointed in the cleanliness of the pool. It was heated but it was dirty. Plus they don't open pool till 10am. They have outdoor bar but it's not open during off season. Which I thought was terrible since it was a big football wknd. Just don't think the property is worth the money. I have stayed a few other properties that were older but much nicer. The beds were not comfortable to me.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Michelle, Thank you so much for the recent review. Our sincere apologies we did not meet your expectations of a couples hotel, the bar during the off season, and your room. We are a family-friendly facility and open our doors to all to have a nice experience with us at our beautiful location. While we strive diligently to ensure that we meet all expectations of a patrons arrival, unfortunately, despite our best efforts that may not always happen. In the future, please always book directly with us to secure the best rate and that there will be no surprises with your room upon arrival. We hope that you will visit again to allow us another opportunity to display superior service in the future.--Kelly

"Great location and very clean"

5
Gemini0917, Murfreesboro, TN 01/11/2018

Hubby and I stayed here 4 nights on our Orange Beach vacation during last week of October. The hotel is smaller than most around the area but is directly on the beach. Check in was a breeze. The lobby is located on the 4th floor; ground through floor 3 is parking garage. The lobby has large windows and small outdoor patio that overlook the beach. This is also the area for breakfast, computer use, a small shop and complimentary water, tea and coffee station. Our room was on the 5th floor with side balcony. The ocean view was still plentiful and I'm glad we didn't pay the extra for a full balcony suite. The room was very clean and offered the standard amenitles. I really liked that the tv remote was in a baggie that waslabeled freshly cleaned. The room came with a Keurig, microwave and fridge. The room was good sized and the bed was firm but comfy. Huge closet with safe. We opted to eat breakfast at the hotel for each day of our stay. It was decent but the coffee was sorely lacking any amount of taste or caffiene. I would recommend bringing your own K-cups from home. (One a side note-I take Splenda in my coffee and I only found it in the brewed coffee station during breakfast hours). Breakfast had some hot and standard cold items. Most days the hot items consisted of scrambled eggs (the real stuff), sausage or bacon, diced potatoes, pancakes and waffles. The hotel sits directly on the beach with unrestricted access. You can rent beach chairs here but we brought our own and saved about $30/day. The hotel also has a heated pool and hot tub which we enjoyed. The staff were very nice and accomodating. We enjoyed our stay and would definitely book here again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Gemini0917, for your five-star review! We are so happy that you enjoyed your stay and loved our beachfront location with the seamless check-in, the beautiful lobby with the view, , your personal Keurig machine and mini kitchen, comfy bed, your clean room, as well as the heated pool and hot tub. It's wonderful to hear you found our staff so friendly and accommodating. We are thrilled that we helped make your stay a nice one and we can't wait to welcome you back on your next trip! –Kelly

"Great value"

5
Chris B, Murfreesboro, Tennessee 30/10/2018

This is not the most expensive hotel on the beach. But it is on the beach, very conveniently located in the heart of orange Beach. You literally are within 5 minutes of everything. Our room was clean. Hotel staff was friendly and accommodating. Service was great. They have a heated outdoor pool and a hot tub. They also serve a hot breakfast that was very good. They also mix up the breakfast menu daily so it isn't always the same food every day. We could have paid 3 times as much per night and stayed 200 feet further down the same beach. But ask yourself, how much time do you really spend in your hotel room? Stay here, spend the the cash you save doing all the fun stuff orange Beach has to offer. You won't regret it.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Chris, for your wonderful review! We are so happy that you enjoyed your stay and loved our beachfront location, your clean room, the heated pool and hot tub, as well as the complimentary breakfast. It's wonderful to hear you found our staff so friendly and accommodating. We are thrilled that we helped make your stay a nice one and we can't wait to welcome you back on your next trip! –Kelly

"Fantastic Hotel"

5
Cruiser50868116379, Ottawa, Kansas 30/10/2018

Was highly satisfied with this hotel and will definitely be returning. I recommend this hotel to anyone going to the Orange Beach area. Loved it!! The hotel was clean, the staff was extremely helpful in all aspects. The free breakfast was hot and fresh. All of our rooms were clean and well maintained, as well as the beds being comfortable. The view was outstanding and having beachfront access was the highlight of our stay. We didn't get to spend much time around the pool area but it was definitely well maintained as well. Overall this was a 10 out of 10 stay for our family vacation. Nice work Best Western!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Cruiser50868116379, for your five-star review! We are so happy that you enjoyed your stay and loved our clean property and your clean room, the pool area, the amazing view our facility offers, and our delicious complimentary breakfast. It's great to hear you found our staff so warm and inviting. Thank you for your valuable feedback as it helps us serve our guests better. We are thrilled that we helped make your stay a nice one and give your rating a 10 as well! We can't wait to welcome you back for more fun in the sun on your next trip! –Kelly

"Excellent"

5
aflower36726, Camden, Alabama 29/10/2018

The room was So comfortable! Great view! Everyone we encountered was very gracious and friendly! The room was very clean and so was the rest of the motel! We have decided to make this our go to Hotel from now on!! We won't shop around or look for a better place.....we have FOUND the Best place on the Beach!!!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, aflower36726, for your five-star review! It's great to hear you were happy with your clean room and facility as a whole, and our amazing staff. We are thrilled that we helped make your stay a great one and we can't wait to welcome you back to our little slice of paradise on your next vacation! –Kelly

"Nice hotel but room wasn't clean"

3
firemanwilson6, Dallas, Texas 28/10/2018

Upon late night check in, we put the kids to bed and then noticed the room had not been cleaned prior to our arrival. The bathroom sink was clogged/ not draining and full of hair, soap scum, and a gel of some sort. There was an empty beer bottle left on the shelf. There was a dirty washcloth left hanging on the shower. There was a pile of cigarette ashes/butts sitting on balcony. Also, there were papers/tags and Bobbie pins left on the floor beside bed. It was clear the room had not been cleaned besides making the beds prior to our checking in. Otherwise, the hotel besides room was excellent. The beach, pool, decor, breakfast, location was all great!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, firemanwilson6, for taking the rime to share your experience with us. We are glad you enjoyed our facility and decor, our beachfront location, the wonderful beach and pool, and the complimentary breakfast. We are so sorry to hear your room was not cleaned when you checked in. Your opinion truly matters to us as it helps us run the business better as well as to serve our valued guests properly, such as yourself. Should you wish to discuss this matter further, please feel free to contact us. We hope you had a nice stay regardless, and we hope to welcome you back to make it up to you. –Kelly

"Worst place ever "

1
User 22/10/2018

We went straight to our room to put the kids to bed. There was hair in all of our beds. The comforters were gross stains all over them it looked like someone walked on top of our beds. We switched rooms as soon as we looked at our beds again hair again. We checked the kids beds stains all over the comforter and blood on the sheets and poop on the kids mattress. We we went to tell them and the front desk lady could care less. She said no refund and she would not give me a receipt or copy of our agreement. She said when we check out at 11:00 am we would get a receipt. Clearly we are not staying there. Very rude and not helpful at all. Will have to dispute my credit card about this. Do not stay here.

JeanaD23, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Ashley, Thank you so much for the recent review. While we strive diligently to ensure that we meet all expectations of a patrons arrival I apologize that we did not meet yours. Of course since you did not occupy the room, the hotel will not charge for the stay. We hope that you will visit again to allow us another opportunity to display superior service in the future.

"Great stay, will be back!"

5
User 21/10/2018

The wife and I were on a Southern road trip and stopped here for two nights. The hotel is very clean and well maintained. The staff was warm and friendly everytime we interacted with them. I loved the warm breakfast. Food was fresh and well prepared, certainly got the mornings off right! The pool and hot tub we're perfect for us. Not too warm and seemed very clean. The warm white beach was perfect. We rented a set of lounge chairs and umbrella for the day and enjoyed the gulf all day. We stayed on Monday and Tuesday so the crowds weren't bad at all. We really liked this hotel and will be back again. There aren't really too many restaurants in walking distance but there are many good choices nearby that are just a mile or so away.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Jeff, for your five-star review! We are so happy that you enjoyed your stay and loved our clean property, the pool and hot tub, the beach services, and our delicious breakfast. It's great to hear you found our staff so warm and inviting. Thank you for your valuable feedback as it helps us serve our guests better. We are thrilled that we helped make your stay a nice one and we can't wait to welcome you back for more fun in the sun on your next trip! –Kelly

"We really like this place! ❤️"

4
Kim W, Birmingham, Alabama, USA 19/10/2018

Very nice hotel right on the beach. Beach service was great - you can charge to your room. Breakfast was plenty and good. Room with side view was nice - no high rise next door to block your view. Pool was a bit too cool. Hot tub was nice.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Kim, for your amazing review! We are so happy that you enjoyed your stay and loved your room with the view and the beach services charged to your room, as well as our delicious breakfast. We are thrilled that we helped make your stay a nice one and we can't wait to welcome you back for more fun in the sun on your next trip! –Kelly

"Not worth the money"

3
User 19/10/2018

Room was decent size. Room amenities ok.One of the higher prices around but “warm” breakfast items were ice cold. Fairly new and clean but not worth the price.Pool and hot tub full of kids. Good for families but not for couples. Nothing within walking distance but one restaurant. On the beach which I thought would be special but e erything is on the beach around nd here.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Fearless418899, for taking the rime to share your experience with us. We are glad you enjoyed your room with a view and its amenities, as well as our updated hotel. We are so sorry to hear you were not happy with the breakfast, the pool and hot tub being full, and that our location's walkability to other attractions was not what you expected. Your opinion truly matters to us as it helps us run the business better as well as to serve our valued guests properly. Should you wish to discuss this matter further, please feel free to contact us. We hope you had a nice stay regardless, and we hope to welcome you back to make it up to you. –Kelly

"Awesome place to stay"

4
chado783, Mobile, Alabama 18/10/2018

The views were spectacular! It was nice to drink coffee on the small balcony. The room was great and very clean. The beds were VERY comfortable The pool was great, and had an unobstructed view to the gulf, it was even heated at night. The hotel was directly on the beach. We were able to rent two chairs and an umbrella for $30 a day. If you don't need a condo, and are just staying for a few days, this place is perfect. Some of the staff were less than friendly, and that is the only reason I can't give a 5. But all of the managers were all extremely friendly. I can't wait to stay again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Chado783, for your wonderful review! We are so happy that you enjoyed your stay and loved our beachfront location, the heated pool with the Gulf view, enjoying your morning coffee from the balcony, and the beach services. Our sincere apologies about some of the staff members. Thank you for your valuable feedback as it helps us serve our guests better. We are thrilled that we helped make your stay a nice one and we can't wait to welcome you back on your next trip! –Kelly

"Great Hotel!"

5
trfields, Coker, Alabama 15/10/2018

We have stayed at this hotel twice in the past year. It is beautiful, clean, has a friendly staff and laid back atmosphere. Breakfast buffet, which is included, is wonderful and plentiful and well attended to. Better than some restaurants. The view from the lobby and dining area with all glass right on the beach and balcony right outside that you can also dine on is unlike any other. Highly recommend.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, trfields, for your glowing review! It is wonderful to hear you were happy with our laid-back vibe, our clean facility, the delicious complimentary breakfast, and the gorgeous view from the dining area and lobby. Thank you for your loyalty to our brand. We are thrilled that we helped make your stay a great one and we can't wait to welcome you back for more well-deserved R and R on your next vacation! –Kelly

"Beautiful Hotel, Terrible Service"

1
lou597, Flower Mound, Texas 04/10/2018

So the hotel is nice, clean, the breakfast was good, the beach is great, etc. But the service of the people working here is terrible. We got in way early, and then proceeded to wait 5 hours (a half an hour past regular check-in) to get into our room even though they knew we were there, knew we were tired and my husband was sick, and knew it was our honeymoon. The last like 2 1/2 hours we sat on the couch in the lobby and watched many other people who came after us get checked in to their rooms. It was frustrating to say the least. Also did not feel terribly safe in this hotel after someone was running a credit card scam from INSIDE the hotel and there wasn't anything they could/would do about it. Checked out after only 2 nights of our 3 night stay and couldn't get any kind of refund for the 3rd day, because i'd paid in advance. At this point we just wanted to get the heck out of dodge, we were so put off. Will definitely never be back to this hotel, and would never recommend it.

"best hotel i have stayed in"

5
User 20/09/2018

This hotel was top notch, and I have stayed at quite a few. The staff were amazing from the moment I checked in. Jenny was friendly and helpful. Donovan ( i believe that was the manager on duty) was courteous. The room was spectacular. We had to call because the fridge wasn't getting cold, but Adam came right up and fixed the problem. Angelo in the maintenance department was always polite (we seemed to always board the elevator when he was on it). The housekeepers did an amazing job of cleaning. The free breakfast was tasty. The pool side bar had a live band both days we stayed, which was a nice treat. The view from our room was spectacular.

"Great stay"

5
User 10/08/2018

The complimentary breakfast was good. The rooms were decent, and the beds were comfortable. The layout of the hotel is different, with the lobby being on the 4th floor and beach access on the ground/1st floor. So, you'd have to remember to stop by the 4th floor before heading to the beach for towels. My only complaint was that the elevators were very slow, and filled up quick!

"Wonderful suite"

2
User 03/08/2018

The suite was wonderful, couldn't ask for a better room. The gulf view was exceptional. Breakfast was good with many choices. Everything seemed clean. Parking ramp was only drawback as it was tight and we dreaded leaving & having to park again.

"Great family hotel"

4
heather g, Saint Louis, Missouri 02/08/2018

We just returned from our stay at The Tides. We enjoyed or stay very much. We decided to stay here because of the separate bunking quarters for our 2 children. We normally stay in 2+ bedroom condo/house for space and sanity but decided to try this place out. And we were not disappointed! The lobby is located on the 4th floor. I believe it is so you can enjoy the beautiful floor to ceiling view of the gulf. The lobby has water, sweet tea, and coffee available 24 hours a day. There's also 2 computers for guest use. There is a small balcony sitting area if you want to sit out and eat breakfast. Also in the lobby is a fully stocked bar, so that's nice. The breakfast is wonderful, not like other hotels free “hot breakfast”. It was very visually appealing, hot and tasty as well. There were good eggs, toppings like cheese and salsa, home fries(breakfast potatoes), crispy bacon, sausage (varied between links/patties daily), cereal, oatmeal, grits, toppings for both (brown sugar, Craisins, granola),pancakes, waffles, breads for toasting, yogurt, yogurt toppings, fruit salad, grab and go fruit (apples, oranges, bananas) milk, apple juice, orange juice and coffee. They had REAL cold cream for your coffee, not just the small temperature stable containers- but they had those too! Plus French vanilla and sweet cream. Everything was good. Breakfast was great! The hotel is right on the beach- so you can go back and forth as you please. The pool was a little small, which you can't tell from the pictures, but that didn't deter our kids. They loved it. There was also a bar at the pool that was well stocked and awesome. We enjoyed the pool lounge chairs with our drinks while we watched the kids. Live music every afternoon as well. During the day/evening they have games in the lobby for young and old as well as a ping pong table they bring out. The shop by the lobby sells sunblock and pool toys and aloe gels along with ice cream, candy, and bottle beverages. The room was clean and housekeeping was awesome. I left a note asking for extra shampoo/conditioner(we had 4 people and one bottle wasn't going to cut it) and she left us 7 tubes! So nice. The kids loved the bunk beds and it was just the right amount of separation. Although the site says there's a gaming system in the room, it is not. It's available upon request. So if you ask and you have the kids bunk they will bring one to you. We rented chairs on the beach, that was convenient. They run $30/day, or discounted for more than one. We did three days for $75 total. The beds were comfortable, the pillows were soft. The biggest problem were the elevators, as stated in other reviews. We ended up taking the stairs most of the time- we were on the fifth floor so it wasn't too bad- and we don't mind a little exercise. We did walk to the pier next door and were immediately turned away since it's private to the neighboring property. Overall we had a nice stay.

"Fantastic Stay"

5
thetwinsmom2, Fort Worth, Texas 24/07/2018

This hotel was fabulous! The staff, the comfort, the view all combined made this trip just wonderful for my family! We will for sure be back to visit again! The breakfast was amazing, it had many different items to choose from for my picky eaters. Thank you Best Western!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, thetwinsmom2, for your five-star review! We are so happy that you enjoyed your stay and loved the beautiful view, comfort, and our accommodating and friendly staff. We are thrilled that we helped make your vacation a pleasant one and we can't wait to welcome you back on your next trip! –Kelly

"Short Beach trip."

3
User 23/07/2018

The people working at this hotel are great! The hotel was good but not somewhere I'd revisit. The pool is actually smaller than it looks. I was hoping for the opposite. The beach is close but not blue as in the photos. The sand is perfectly white and appears to have been vacuumed clean of everything, including seashells. The beds adequate.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for your nice review! We are so happy that you enjoyed your stay and loved the staff's friendliness and how accommodating they were, along with your bed and the gorgeous Gulf of Mexico. As far as the water color, that changes daily due to weather conditions and the tides. Our apologies about the pool's size. We are happy that we helped make your vacation a pleasant one and we hope you decide to stay with us on your next trip. –Kelly

"Great view, ok hotel rooms"

4
User 22/07/2018

The hotel was located right on the beach. Great access to the beach front. The pool was good and my kids enjoyed it. The room did however have some stains on the carpet and ottoman. The drapes were discoloured from the a/c unit. At $315 US per night I would think they could use stain remover. We also nocited some water stains on the ceiling. The bed was very comfy and the bunk beds for the kids were well received and allowed the adults to socialize in the evening. The breakfast had a good variety of foods and the view of the beach was amazing! Overall I'd go back to this hotel.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, nikkid817, for your wonderful review! We are so happy that you enjoyed your stay and loved the beachfront location and pool. Our apologies about the stains in your room; we will alert the staff of your suggestion. We are happy that we helped make your vacation a pleasant one and we can't wait to welcome you back on your next trip! --Kelly

"Enjoyed our stay!"

5
User 22/07/2018

The staff here took excellent care of us! A storm blew in that was pretty intense while we were there, it caused minor flooding and some chaos because it came in so quickly but Jeana and her crew were on top of it! They all worked hard to make sure a little rain didn't dampen our vacation fun. I saw Jeana around the property several times, from helping with the buffet, assisting at the counter, and resolving issues with the parking lot drains always with a smile on her face. Ryan and Azee at the bar were incredibly friendly told us all about the area and entertained us with stories. Even the housekeeping staff were pleasant always greeting us and stopping to chat as we crossed paths. I read the previous reviews and knew about the elevators ahead of time so I knew to be patient. Just a little wait, not too bad if you know what to expect. Also, there is a private fishing pier just a few properties down. Although it is beautiful, there is concern about fishing lines and discarded bait in the water.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Paula, for your five-star review! We are so happy that you enjoyed your stay and loved the staff's friendliness and how accommodating they were. It is wonderful to hear you found Jeana, Ryan, and Azee as well as housekeeping so informative and on the ball with a smile on their face. We are thrilled that we helped make your vacation a pleasant one and we can't wait to welcome you back on your next trip! –Kelly

"Great experience "

5
karynrn, Fort Worth, Texas 19/07/2018

We had a wonderful stay at the tides! The breakfast was wonderful. The beach access unparalleled. The pool was also great too. The staff was very friendly and accommodating!! They made went out of their way to make sure we had everything we needed. Thank you for a wonderful family trip!!!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Karynm, for your five-star review! We are so happy that you enjoyed your stay and loved the food, pool, beach access, and wonderful staff. We are thrilled that we helped make your vacation a pleasant one and we can't wait to welcome you back on your next trip! –Kelly

"Our stay."

5
hrnell85, Excelsior Springs, Missouri 11/07/2018

My family loved our stay at The Tide. Beautiful view. Friendly and helpful staff. Pool with ocean view. Breakfast was delicious every morning. Free Sweet Ice Tea and Fruit water. We will be staying here again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Hrnell85, thank you so much for your five-star review! We are so glad you loved the location, the pool, and delicious breakfast as well as our friendly and accommodating staff. We are thrilled you had a wonderful time and can't wait to welcome you back on your next trip! --Kelly

"Great stay at Orange Beach!"

5
cford624, Ozark, Missouri 10/07/2018

I can't say anything but fantastic! I was super impressed from the time we parked till the time we left. The check in was easy and the front desk was friendly and welcoming. The beach area was completely awesome and a great place to swim and have fun. The room was spotless and the bunk beds were great for the kids with an Xbox and TV in the bed bunk area. Even with a side room, you still have a great view of the Gulf. The view at breakfast was breathtaking! Great place to stay and will return again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, cford624, for your five-star review! We are so pleased that you had a pleasant and easy check-in, you loved your clean room, our wonderful staff, and the amazing beachfront view. We're thrilled that we helped make your trip a great one and we can't wait to welcome you back on your next visit! –Kelly

"Just Happened In......."

4
prlady5, Liberty Township, Ohio 09/07/2018

Spent our honeymoon week here without planning. Stopped at a rest area and seen The Tides offering a special rate coupon. Called and the hotel honored it! Accommodations and service were great! Came back from the beach to find champagne, flowers and treats to celebrate! Outdoor bar was great along with the service there. Music on the patio each day. For a vacation you'd like to do nothing....this is the spot! We really enjoyed our stay!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, prlady5, for your outstanding review! First order of business, congratulations on your recent wedding! We are so pleased that you loved our hotel, the amazing staff, and the outdoor bar. We are absolutely thrilled that we helped make your honeymoon a memorable one and we can't wait to welcome you back on your next visit! –Kelly

"First Trip to Orange Beach"

5
rantsmom, Grimes, Iowa 08/07/2018

My family of 4 including 2 teenage daughters visited this hotel from July 3-July 8. The hotel is fantastic! We had a king size bed with a bunk bed for the girls. We all enjoyed the daily breakfast as there was something for everyone.....eggs, waffles, cereal, yogurt, pastries, and more! The pool area was great with these cool loungers that sit in the water. The trek to the beach is an easy one! We rented chairs from the beach service after grabbing towels from the front desk...super easy! The location of this hotel is perfect! We would definitely stay at this hotel again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, rantsmom, for your five-star review! We are so pleased that you and your family loved our beachfront location, the pool, and delicious breakfast. It is wonderful that we helped make your trip a pleasant one and we can't wait to welcome you back on your next visit! –Kelly

"Loved It & Will Stay Again!"

5
Christina F, New Orleans, Louisiana 04/07/2018

Stayed in a King Size bed room with half beach/half street view which was really nice. We've stayed in many hotels/condos over the years in AL & FL, & this has been our favorite! Super clean & spacious room, covered parking, security around the grounds, full breakfast from 6:30-10am (eggs, bacon, potatoes, waffles, grits, oatmeal, pancakes, cereal, orange juice, coffee, fruit, muffins, etc), friendly staff, a gorgeous breakfast room with a huge view of the beach, & located on the beach. The lobby is on the 4th floor which happened to be the floor our room was on & we loved it. Will request that floor again! Ice machines are on floors 5 & 7. There's an area with luggage carts on the bottom floor. There is also an ATM, water station, & TV monitor that shows you the weather located in the lobby. Room: Clean & spacious. Free Wi-Fi. Came with toiletries: soap, shower cap, shampoo, conditioner, makeup remover wipes, kleenex, towels, hair dryer, & iron. Lots of plugs to charge phones, alarm clock, coffee maker, mini fridge, microwave, long mirror, TV guide (lots of channels), & lamps. Average size balcony with two chairs & a mini table; no light though. Bathroom was a good size. No tub - just a shower with a chair attached. Closet came with a safe inside. Our light went out in the bathroom so we reported it to the front desk & it was changed within 20 minutes. Prompt service & cleaning crew comes once a day to see if you need anything. Bring a large trash bag if you bring lots of food because the trash cans are small. (One in room & one in bathroom). Pool/Beach: Pool is on the smaller size, but also has a hot tub adjacent to it. Live music in the afternoon by the bar which also has a TV. Restrooms located next to the bar. Hoses next to the hot tub to rinse off. Beach chairs are $30/day (for a set). The girl working them is so sweet. We got out there at 8am & never had trouble getting one. Location: Right in the middle of a lot of restaurants (We ate at Gilbey's & Gulf Shores Steamer: both delicious! Go early if you try Cobalt: it was a 3 hour wait!) & a short drive to Publix & Walmart. Had a fabulous stay & will definitely be back again! Happy that everything was so clean (I believe the hotel was built in 2016) & everyone was friendly. Thank you to The Tides!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Christina, thank you so much for your five-star review! We are so happy that you enjoyed your stay and loved your spacious clean room, breakfast, the beachfront view and live music. We are glad that we helped make your trip a pleasant one and we will be happy to welcome you back on your next vacation! --Kelly

"Nice Hotel and Beach"

4
Kristen W, DALLAS 02/07/2018

Our first time staying in Orange Beach and this was a good place to stay. Definitely geared for families. We stayed in the 2 queen/ kid bunk bed room. We didn't have a balcony but the inland view was ok. The room was spacious- I loved the kid bunk cubby. My teen boys loved it - they had their own TV and bean bags and bunks- just enough separation for everyone to not feel cramped. Free breakfast was good - basic options. The pool is smaller and simple but since the hotel isn't that big we could secure lounge chairs without a problem. Good pool bar and live music in the afternoon. The beach access is great and you can rent beach chairs which are little pricy but its not crowded or you can bring your own. Close to shopping and restaurants. Covered parking and good security for pool and beach access.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Kristen, thank you so much for your great review! We are so happy that you enjoyed your stay and loved your spacious room and the bunks for the kids, the pool bar, and free breakfast. We are glad that we helped make your trip a pleasant one and we will be happy to welcome you back on your next vacation! --Kelly

"Great view of the gulf"

4
Stephanie M, Saint Jacob, Illinois 19/06/2018

We stayed in June 2018. It is a very nice place. I wouldn't say its worth the price though. The room was clean, and very comfortable. We had a room with an ok view of the gulf, it was on the side. Tons of kids, I mean TONS of them running around and being very loud.(I know that is not the hotels fault) There is no chance of getting in the pool. We opted for the beach, it was just a short walk down the boardwalk. The breakfast was good, nice variety, and well stocked. Not sure we will stay again just because I feel it's not worth the price.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Stephanie, for your candid review. We were glad you found your room to be clean and comfortable, loved the view of our emerald green water, and that you enjoyed our delicious breakfast. We apologize that you were not able to access the pool due to this busy time of year, but the beach is always a great option! We would love to have you again should you consider us for your next vacation. --Kelly

"Very nice hotel."

4
DLSKANSAS, Overland Park, Kansas 19/06/2018

We usually stay at BW, and this is a very nice one on the beach. I think it is fairly new. It is a little pricey but right on the beach and awesome breakfast. We did have a few issues though, the elevators were very slow, maybe not enough of them so we used stairs a lot. Also not the hotels fault but the ocean water had a lot of seaweed in it and really wasn't suitable for swimming ( something to ask when booking ). They do have a pool with friendly bartender, but thats not why you get hotel on beach.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, DLSKANSAS, for your review. We are so glad you enjoyed the location and wonderful breakfast. We apologize about the elevators due to the busy time of year. With the Gulf's water that day, you made a great choice to visit our pool and we will pass your kudos on to the bartender. We would love to have you back in the future for your next vacation! --Kelly

"Beautiful lobby, large guest room"

5
User 19/06/2018

We had a King room with a side balcony. It was a good size and the bed was very comfortable. Ask for a room with a balcony overlooking the water- worth it! The lobby has an eating area overlooking the water. The breakfast was pretty good- breakfast meats, scrambled eggs, waffles, oatmeal, fruit and yogurt, etc. You can walk right out into the beach. We rented chairs/umbrella for the day. The pool is small.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Jennifer, for your five-star review! We are so glad you found your room to be clean and comfortable, loved the view of our crystal-clear water from your balcony, and enjoyed our delicious breakfast. We would love to welcome you again for your next vacation! --Kelly

"Charming, relaxing, gem on the beach"

5
User 14/06/2018

Don't let the name Best Western fool you...this is not the Best Western of my youth! This is a beautiful new hotel right on the beach in the heart of Orange Beach. The whole hotel is a beautiful modern beach theme and very clean with all the amenities needed to make it a relaxing vacation. The rooms are spacious and clean. The breakfast had a great selection and tasted good. The pool area has a bar and live music and is just steps away from the beach where chairs and umbrellas are set up to rent for the day. The parking is a parking garage with easy access to the rooms. The staff is so friendly and helpful! Chrystyna at the front desk went above and beyond for us....Thank you, Chrystyna and great job to the hotel for having such high standards for your employees! Definitely would stay here again and recommend it to everyone!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Leigh B thanks so much for your awesome review. You are right, don't let the name fool you, we are so happy you chose to stay with us. It's great to know you loved our cleanliness, your room, breakfast, the pool area and our friendly staff. Thank you for your kind words about Chrystyna we will surely pass along this to her. We hope you visit us again next time you are in Orange Beach. We look forward to welcoming you back.

"June 2018 visit"

2
CarolLRAR, Little Rock, Arkansas 11/06/2018

We stayed in June 2018. We checked in at 5:00pm (two hours after the check-on time). We had two rooms and after given our keys we head upstairs to find one room is not finished (again, two hours after the check in time) and the other room was already occupied. Yes, they gave us a key to a room that already had people in it. The hotel building is nice and it is in a nice location but I think the staff needs more training. For what you pay I expected better service. I would not stay here again.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Carol, Thank you for your review regarding your recent stay at the Tides. While we strive to provide the very best service, it is unfortunate when an error occurs. If you can please provide me with more information, so that I have an opportunity to look further into the issues listed within your review.

"Over Priced"

3
Zerogravitee, Fort Wworth, United States 07/06/2018

I made reservations via Expedia because I got more points with Expedia Vs Best Western. The room rate was the exact same and I did not get any additional savings for booking my room with Expedia. We decided to add an extra day because of the great reviews. When I added the extra day I called best western to let them know that I added an extra day and I wanted to make sure we were in the same room For the entire stay. The 1-800 number Informed me that there is no room guarantee and even if I pay for an upgrade or a room with a view I may not get that room. I was told to call the front desk directly to make sure I would be placed I the same room the entire time. I tried to call the front desk 1 week prior to our trip and I was never able to get in contact with someone. That is when I started to get worried. Upon check in, we informed them about the extra day we added but they were not able to get us into the same room and we had check out and recheck in. Ok, we understood and tried to stay positive. Upon entering our room, we did not have a shower curtain, sheets or pillows for the pullout couch and only 2 towels For a family of 6. We called the front desk and were told that house keeping was gone and they would see what could be done. About 10 minutes later we got a call and we went downstairs to pick up our items. My husband had to install the shower curtain himself.. again, not a problem we still were pretty understanding. The room was supposed to come with an Xbox but we were not asked if we wanted one or told it needed to be requested at check in so that was another feature we didn't have. One of the reasons we chose this room was because of the kid friendly features. Xbox and bunk beds. Next day, we check out and we are told our room would be ready around 12:30 because they expedited our reservation. We brought all of our belongings downstairs and waited at the pool. We had been at the pool from 10 am to 3 pm. We were exhausted and by this time had too much sun. We had to wait until after 3 pm to check in to our new room. Our call came in at 3:20 that our room was ready. Even though we were told the room Would be ready at 12:30. At this point I explain about all of the other issues we had at check in and they did apologize but that was about it. Nothing was offered beyond that. Not that I wanted anything for free, but for almost $400 a night you would think they would be more organized. Our new room, which I paid more for was a standard room with the same bunk beds but had 2 queen beds. Still accommodated 6. I was under the impression that I was getting a suite the same as I had before but with queen beds rather than a king. Well not the case, I was charged almost $400 a night to be in a standard room with bunk beds and paid under $300 for a suite with bunk beds and a better view. The suite had a separate bedroom where the standard queen was in the open room. It is a little misleading because they make it seem like the rooms with the bunk beds are suites and they are not. The pool was ok, It didn't seem heated to us. It was a bit cloudy and dirty. My children had a great time, but of course they weren't paying and didn't really care as long as they were in the pool or at the beach. We are going back next year but have decided to try another hotel for the price we paid. I am a firm believer you get what you pay for and for almost $400 a night I would have expected better accommodations. Hotel is updated and has modern decor. You might also have to take the steps because there is only 2 elevators and there was a lot of waiting time to get to rooms and lobby.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for your review regarding your recent stay at the "Tides". I apologize that we were not able to accommodate your move within a timely manner. During peak season, we work diligently to try and provide superior efficient service as we understand the time each patron has and the excitement of being able to enjoy beach time or simply relax in the room after a long day of fun in the sun. We truly appreciate the review as it allows us to discuss areas in which we need improvement. Your review will be discussed with our department leaders to see how we can better handle for future patrons. We look forward to you returning! Thank you

"All expectectations met..."

5
User 04/06/2018

Clean, comfortable, friendly, great breakfast, covered parking - well lit. Easy beach access. Fun pool with bar. All good! Easy access to the Expressway, local shopping, and Gulf Shores. Family friendly. Leave your service / comfort pets at home if you are just a loon with a pet.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Steve G thanks so much for taking time to leave us a review of your stay. It is great to hear that you enjoyed our cleanliness, friendly staff, breakfast, beach access, pool and our location. We do look forward to welcome you back again next time.

"THE VERY BEST WESTERN"

1
James G, Jackson, United States 04/06/2018

Super Value, Friendly and Helpful Staff, Superb Service and BEST BEACH... This hotel has been open only 2 years, we have stayed the 5 times and look forward to our next stay. Breakfast is also THE VERY BEST.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Hello, James, thank you for taking time to leave us such a fantastic review. It's great to hear you had an amazing stay and was satisfied with our service and staff. Thank you for being a repeat customer as patrons such as you make our job enjoyable! In reviewing your review we noticed that the rating given was ones, which unfortunately is the lowest score. We know that this can sometimes be confusing. If you have a chance can you check to see if the review can be edited to reflect your fantastic stay. We look forward to you returning soon!

"Dirty rooms"

2
Catherine M, Calhoun, Louisiana 03/06/2018

Would not stay here again. Paid 450$ for one night only to stay in a filthy room. It had not been cleaned after the previous occupants. There was sand on the floor, furniture and piles of it in the shower along with someone's wet razor, body wash and sponge! There was smeared feces on the commode seat. When informed the front desk of this we were informed that there was no one there to clean and no other room was available. We were offered free snacks from the lobby instead! Too much money for such a bad experience.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Catherine, Thank you for your recent review of "The Tides". We sincerely apologize that we failed to provide superior customer service during your stay. While we understand the power of a review, we also appreciate the honestly as we can only address items that are unsatisfactory if we are made aware of them. We will be discussing all items listed within your review with our staff to ensure that we address and correct. We hope that you will visit again so that we have another opportunity to provide you with superior service.

"Beautiful hotel"

5
E4678NCcarolw, Medina, United States 02/06/2018

The Best Western Tides is truly amazing, not only for the views but the amazing staff. Alberto made landfall the day we arrived, obviously we were concerned. Mitzi, Jada, Heather and Jennifer made our worries all but forgotten. We actually added one more day. This hotel is a true gem. The front desk, housekeeping and management are amazing. The breakfast is very good and the staff keep it stocked, tables clean and are eager to assist you.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
E4678NCcarolw we thank you for taking time to leave us a five-star review. It's great to hear you had a truly amazing stay with us, that you loved the views and our amazing staff. We appreciate your kind words about Alberto, Mitzi, Jada, Heather, and Jennifer and will surely pass along these to them. Pleased also to hear that you extended your stay and also that you enjoyed the breakfast. We can't wait to welcome you back for another great stay.

"Good place to stay"

4
Jacquie W, Neosho, Missouri 01/06/2018

Good place to stay, didn't hear the people next to us. Beachfront balcony was nice. I gave it a 4 only because the first night we went to bed, our sheets were dirty with little black hairs. No one came to change them. My husband had to change them and then we didn't hear anything about it from management when we filed a complaint twice. Other then that nice, good breakfast.

"beautiful Tides"

5
User 28/05/2018

we stayed in a suite- beautiful ocean view. large room, couldn't hear neighbors and balcony felt like we were by ourself, couldn't hear people next door. very private. beds extremely comfortable and room was very clean

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
joyshearer thanks so much for your five-star review. We are so happy that you loved your beautiful oceanview room and your comfy beds. We hope you get a chance to visit us for another great stay very soon.

"Excellent Vacation Stay"

5
User 24/05/2018

The location was great. We got a beachfront view and it was beautiful. There was covered parking which was a plus. Also the pool was nice because of the lounge chairs in the water. Service was great and the hotel was nice. It seemed to have been updated and looked very modern.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you pipkin2018 for your awesome review. So thrilled to hear that you loved our location, the pool, our awesome service and our modern look. Come see us again real soon.

"Nice and New"

5
andyeddys, Hoover, Alabama 22/05/2018

It's as nice as it looks in the online photos. Great lobby (and view from it). We were there with our high school track team, and the staff was very helpful and accommodating. Definitely will return next year. (The beds were new and very comfortable for hotel beds.)

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
andyeddys thanks so much for your five-star review. Great to hear you loved your stay with us and that you loved our helpful staff and comfy beds. We hope to welcome your whole team back again next year for anotehr great stay!

"Beautiful Hotel on my the Beach"

4
LAAEastPeoria_IL, East Peoria,IL 18/05/2018

We had a mostly lovely stay at The Tides. I booked a side view king room with a balcony and it was fine for us. The bed and pillows were very comfortable. It was also nice having a small sofa for sitting and watching tv (when it rained). Breakfast was very nice with a number of choices. We enjoyed the waffles, but really, why do you have to ask for the sugar free syrup? I would have rather had almond milk instead of soy milk. Eating breakfast watching the waves roll in to the beach is very nice! The pool is lovely and towels are readily available at the front desk. The beach is very nice and chairs and umbrellas are available to rent. My one complaint is that housekeeping was not very thorough in attention to our room. First day was fine, but the second day all they did was sort of make the bed and give us clean towels. They forgot the extra roll of toilet paper, toiletries, and to replenish the coffee. We got along okay, but for the price we paid for the room and that this is a top of the line BW property I expected better.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
LAAEastPeoria_IL thanks so much for taking time to leave us a great review. We are pleased to hear you had a lovely stay with us, that you enjoyed your room, our breakfast, the pool and the beach area. Thank you for your feedback regarding the housekeeping. We appreciate your candid comments as they help us to do our job better. Come see us again real soon.

"Orange Beach oasis"

5
saralynb, Broomfield, Colorado 17/05/2018

Loved the Tides. Everyone was super friendly and helpful. The view from the lobby and breakfast area was amazing. Breakfast was good, waffles, bacon, potatoes, eggs, etc. pretty typical, the staff was constantly refilling empty dishes. We had a side view room, with the balcony facing west. We had nice views of the beach but also of the road. We didn't hear the traffic noise with the door closed. Overall it was perfect. Shaded areas and a bar by the pool and great beach. Umbrellas are rented through different vendors and were $30. There's a nearby Publix and Walmart. The tides had guest laundry facilities and a BBQ area. It would be great for families.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you saralynb for your five-star review. So pleased you loved our hotel, our friendly staff, breakfast, your room and, of course, the beautiful beach. Come see us again real soon.

"Nice, clean room and very friendly staff"

5
Deebie911, Saint Louis, Missouri 17/05/2018

The lobby is beautiful. It is largely windows on 3 sides with a breathtaking view of the ocean and pier. Continental breakfast is good. If I could change anything, it would be real maple syrup (there was only chemical pancake syrup) and ketchup without high fructose corn syrup. Otherwise, on most days, they serve waffles, toast, baked goods, milk, juice, eggs, sausage, bacon, grits, oatmeal, yogurt parfaits, and cereals. The room was very nice, clean, and new looking. The closet has plenty of storage spaces. The shower was spotless. The beds were very comfortable and clean. There were a couple stains on the comforters, but it was pretty negligible. Housekeeping was friendly and very quick. The mini fridge didn't keep things very cold, which was frustrating because we had breastmilk with us. There was no dial to adjust the temperature. The balcony had two chairs and a small table. We had partial view of the gulf, which was pretty. We faced the empty lot next to the building. The cooling unit in the room worked great! The elevator system moved quickly. The pool and bar area was nice. The chairs could use a good scrubbing though. There was also sunblock residue and oil floating in two corners of the pool. The bathrooms at the pool were clean and nice. The chairs in the shallow area of the pool were very comfortable; there are only four of them. They sit right next to fountains. The drinks at the bar were very expensive. For a nonalcoholic margarita and daiquiri, it cost $17.50. I feel like nonalcoholic beverages should be cheaper, but that's me. I did hear two people ask the bartender if the pool was a public pool, and she let them in. That was kind of upsetting to us as guests because we PAY for those amenities. I feel like the doors should be watched more closely to avoid this. Too, there weren't that many places to lay out or sit. Good thing we preferred the beach! The beach is beautiful and clean. The water is clean and clear. They are very friendly and concerned with the beach wildlife, which I appreciate. We saw cute little crabs at night! We also saw stingrays swimming in the waves, too! We did have our beach chairs stolen. We left them at the hotel outside of our room and they were gone the next morning. There are several restaurants located nearby. There is also a publix and Walmart minutes from the tides, so very convenient. A lot of restaurants have outdoor play areas. We spent more than we intended for the stay and food, but we would stay again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Deebie911 thanks so much for taking the time to leave us such a detailed review of your stay. We are so happy you had a great stay wtih us, that you liked your room, the breakfast, the views and the pool and bar area. Also great that you enjoyed the awesome beach. We hope we get a chance to welcome you back again real soon.

"Way better than expected"

5
markfoxwv, Mobile, Alabama 08/05/2018

Very clean room (which i'm picky about), Updated hotel, great breakfast, EXTREMELY professional and helpful staff, Great view, easy parking. Lyft is available in Orange Beach and Uber will be available July 1st 2018.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much markfoxwv for leaving us a review. So glad to hear you loved our hotel, great breafkast, our professional and helpful staff and the amazing views. Thank you for your notes regarding Lyft and Uber. We sure hope to welcome you back again real soon for another great stay with us.

"Our base for bike riding and exploring"

5
Crawfish Boil, Tuscaloosa, Alabama 08/05/2018

The nearby state park area is great for biking and walking. This hotel is close to the trail entrances. It's new and clean. Parking was easy. The lobby and breakfast area had floor to ceiling windows looking out over the wide pristine beach. Beautiful! We had a room with a balcony overlooking the beach. It was bright and clean with good beds. We plan to go back.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Crawfish Boil thank you for leaving us a great review. We are pleased to hear that you enjoyed our state park, the parking, the beauitful beach and your balcony room. We hope you come stay with us next time you are in town.

"Nice Night's Stay"

4
PattyHNashville_TN, NASHVILLE 07/05/2018

We stayed one night, in Orange Beach for a family wedding. Room was comfortable & quiet, free breakfast was above-average. Only complaint was w/the location.. Totally un-pedestrian friendly. The wedding was only 2 doors down and we took our life into our hands to walk there.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
PattyHNashville_TN thanks so much for taking the time to leave us a review. We are so happy that you loved our comfortable and quiet rooms and our breakfast. We are so sorry that the location being busy was an inconvenience for you. We appreciate your feedback.

"The only place I will stay from now on"

5
bumbalough, Nashville, Tennessee 05/05/2018

This hotel is amazing! We have stayed at several places on this area and this one by far is the best! The WHOLE hotel staff was so friendly, it was clean and right on the beach. You can rent cabana chairs on the beach and the service from them is beyond amazing! The breakfast was fresh and had a large selection. They have a little “store” so if you need sunscreen or goggles they have you covered. They have a grab and go deli, a pool side bar, fresh beach towels everyday from the front desk. The pool is heated and on ocean front right next to the hot tub. They have a fire pit and free ice for your coolers too. Joe and jada took care of everything we needed. (Joe even when a lady complained about not having a lid to her ice bucket,offered her several solutions to please her) I'm going to book in the fall and next spring I loved this place this much.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
bumbalough thanks so much for taking the time to leave us a review. We are so happy that you had an amazing stay with us and that you loved the whole staff, the beach and the heated pool and hot tub. We appreciate your kind words about Joe and Jada, we will surely pass this along to them. We can't wait to welcome you back again next time.

"Great spot on the beach"

5
User 04/05/2018

Great location too, with easy access to restaurants and other attractions. The rooms are very nice, super clean and the bed has been just firm enough to give us a good nights sleep. We decided to extend our stay an extra day so we could continue to enjoy the pool and beach.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Interpreter77845 thanks so much for taking the time to leave us a review. It's awesome to know you enjoyed the great location we have, your room and the beach during your stay. We hope to welcome you back again real soon.

"Dolphins from the balcony"

5
joakim622, Stockholm, Sweden 03/05/2018

Great hotel with an impressive view over the beach and the gulf. If you don't have a room with an balcony looking towards the beach, you'll still get this view from the breakfast area and the outdoor pool/bar area. We had a balcony towards the beach and gulf and in the morning, when the ocean lays still, we saw lots of dolphins.

"Loved this place"

5
User 01/05/2018

We had an absolutely awesome time staying at this hotel. Staff went above and beyond. Breakfast was great. My husband and son enjoyed the bikes guests could use during their stay. It was our first trip to the area and we all agreed it was our best vacation yet!!

"Cant wait til next time!"

5
novellaf460, West Liberty, Kentucky 01/05/2018

I'll be 100% honest, this place is wonderful. Staff was polite, rooms were clean, and breakfast was a great way to start the day! The balcony was huge as we were on the end. There are table/chairs, we were worried about my 3 year old on the balcony, but the walls were tall and see thru so he wouldn't miss a thing. Breakfast will also a huge highlight, it was high quality service.

"Amazing"

5
User 30/04/2018

Was a great place to stay for a night or two without paying for a whole week during the busy season. The breakfast was nice and clean stations and Plenty of workers to keep it in order. My wife and I will be returning again for another stay here.

"Super clean and friendly staff"

5
lfarmer4, Senoia, Georgia 30/04/2018

From check in to check out we had an excellent experience! Rooms were clean, staff was genuinely happy to serve, pool and hot tub were nice, beach was clean and family friendly. Not many restaurants were in walking distance, but Lyft does pick up in the area and there is a delivery service.

"Lovely Stay!"

5
User 26/04/2018

I must say that this hotel was amazing for my birthday getaway and I will definetly be staying at this location in the near future! I love that it was on the beach and that it had so many amenties for such a great price.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much latoyamagee50 for taking the time to leave us a review. Happy birthday to you! We are so glad to know that you enjoyed your birthday with us on the beach and that you enjoyed the hotel and the location. We can't wait to welcome you back again next time.

"One night booking"

5
User 22/04/2018

We needed a place to stay for one night before we could check into the condo we rented for a week. The Tides Hotel was a wonderful choice. I would highly recommend this place and I would come back for a week long stay. The room was very nice and clean, the staff was friendly and the poolside amenities were great! We enjoyed watching the final minutes of the Cavs/Pacers playoff game with Azee the bartender. The free breakfast was excellent and we had a nice chat with Lynn Pahl who told us about the wildlife we could see on the Gulf Shores State Park hiking trails.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
JoLeanne H thanks so much for taking the time to leave us a review. We are so happy you chose our hotel and that you believe you made a wonderful choice. We are glad to hear that you enjoyed our staff and your room. We are glad you mentioned the staff names with such nice compliments and we will be sure to pass these along to them. We do hope you visit us again next time.

"Great Price on the beach"

1
User 19/04/2018

The Tides was a wonderful place, right on the beach, rooms were nicely decorated. The balcony was a plus. Had a nice time at the pool and pool bar. The staff were wonderful, very efficient and gave us great advice about local restaurants that were excellent. The hotel is in a nice, quiet location.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Regina, I am super happy to read that you enjoyed your time at "The Tides" and we look forward to you returning! It appears that the review filtered in as a low ranking review reading a 1 out of 5, so I wanted to reach out to see if there was anything additional we could have done to make it better.

"The nicest hotel that overlooks water "

5
User 16/04/2018

I've been to quite a few hotels on lakes and beaches and this hotel surpasses them all. The staff is excellent here. The rate is reasonable. The rooms are clean and comfortable. The view of The Gulf is picture perfect. I'm a Diamond Select member and the staff treated me like royalty. I will definitely return again and again

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much Joe for the awesome five-star review. We are so happy to hear that this hotel surpassed your past experiences in hotels. That's great you were treated like royalty! We can't wait to welcome you back again and again and hope to surpass your expectations each and every time. Until next time...

"Beautiful Stay"

5
lisamarieclarktx, Boynton Beach, Florida 11/04/2018

We had a fantastic weekend here. The rooms are beautiful. Upgrade to the sea view- it's worth it to sit on the balcony and enjoy the views. Every staff member we encountered was friendly and helped make this stay enjoyable. Breakfast was included and very tasty. Great hotel.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you Lisamarieclarktx for the five star review. It is so good to hear that you enjoyed your rooms and were upgraded to a view of the Gulf. We hope you come back and have another beautiful stay with us again sometime soon.

"Southern trip"

5
Teresa E, Pine Knoll Shores, North Carolina 10/04/2018

Great place to stay on Orange Beach. The room was huge, corner room gave us views of the gulf and the bay. The staff was wonderful, valet was complementary, they were fast and courteous. Lots of amenities, close to Florabama and lots of restaurants.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much Teresa for giving us a 5-star review. We are go glad that you chose to stay with us. That is great to hear that you loved your room, the staff and the awesome views. We hope you come to visit us again soon.

"Excellent stay"

5
Melanie B, Louisville, Kentucky 08/04/2018

Everything about this hotel was excellent, particularly the staff. This was a “girl's” trip and everything about the stay was outstanding. We discussed this on several occasions and would return to it

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Melanie thank you for taking the time to leave us a review. We are so very glad that you had an excellent stay and enjoyed the staff. We can't wait to welcome you back for your next "girls" trip!

"Very nice hotel"

4
ssgtravel, nj 03/04/2018

Beautiful beach, lovely lobby with windows overlooking the beach. BF similar to other chain hotels, very adequate with hot buffet items. Room comfortable with a fridge and microwave. The hotel is located on a very busy major road without sidewalks. There is no dinner available at the hotel so we walked at night to a couple of close restaurants, but it was a bit scary walking alongside speeding traffic on the dark side of the road. Otherwise, it would be easy to get take out and eat in the breakfast area of the lobby or in your room.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you ssgtravel for leaving us a review. We are glad that you enjoyed your stay with us and the wonderful views. We will be happy to welcome you back next time.

"road trip"

5
User 30/03/2018

my adult son and i were on a southern states road trip... this place was perfect, cant wait to go back... right on the beach, new fresh beautiful rooms,beach access,delicious free continntal breakfast overlooking the gulf! go there, you wont be disappointed

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thanks so much for your review. So glad you stayed with us and that it was the perfect place for your road trip. We very much appreciate your kind words. We look forward to you coming back to see us next time you come this way.

"First time at the Tides"

4
Erik L, Huntland, Tennessee 30/03/2018

First, let me say that the staff is very patient and accomodating. The breakfast is the best we have had yet, at a hotel chain. The rooms and beds are very updated and clean, but a little in the small side, but this could be bc we didn't have balcony suite. Our only complaint is that extras that we have enjoyed at other nearby, similar hotels were not included or had to be requested. The staff did explain that it is due to people taking liberties and hotel property going missing. All that said, BW the Tides is a solid hotel, but not really worthy of it's "premier" designation. We would recommend this hotel to anyone, but book early for best rates and get a gulfront view room. As for us, we will be trying elsewhere next year, maybe the Phoenix or Caribe.

"Great Choice!"

5
Tomi R, Kansas 26/03/2018

We were here with our teenage daughter over spring break. We were impressed with The Tides Hotel. Everything is new and very clean. The ladies at the front desk were very friendly and accommodating. One day we brought lunch in (if you haven't try Lartiques's Fresh Seafood - it's fantastic! You pick what you want, they cook it right there, and you take it with you.) and we asked if it was okay for us to eat in the dining area that is used for breakfast. They answered without hesitation with a big yes! The whole area is surrounded by floor to ceiling windows that showcase the beautiful, white sand beach. Also, there is sweet tea and fruit infused water available 24/7. The location is good, but you do need a car in Orange Beach. The hotel is right on the beach. You can walk out the door and be at the pool, hot tub, and a few steps away from the sand. The breakfast is good and is included in the price of the hotel. Also, one morning we ate out on the outside deck overlooking the ocean. That was fun! Parking was no issue at all - they have a garage and there is no fee.

"Great stay!"

5
User 26/03/2018

We were sad to leave. Had a wonderful stay here and will return. Friendly staff and super clean hotel! Beach front and wonderful views from the balcony. It was a little chilly in the gulf so the kids loved the heated pool.

"Nice beach front hotel"

1
roshou, Adamsville, Ohio 24/03/2018

overall very satisfied with all aspects of the hotel, good chance we will be back. Parking was ample and easy. Room was comfortable with a great view. Access to area attractions was easy with no traffic issues. Staff was friendly, room was well maintained.

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for the nice comments and we are glad you enjoyed your stay! It appears that the review only received 1 out of 5 stars. Is it possible that the stars marked are incorrect? Please let us know if we could have improved in any way to increase the rating. Thank you and we look forward to you returning!

"Outstanding staff and spectacular surroundings makes me want to be a full time resident"

5
Marlene R, Indiana 24/03/2018

The staff was so attentive and the facility was scrupulously clean. There is beach maintenance during the night and people come out to well groomed beach front in the morning. The staff we interacted with the most were Anne and Mitzi at the front desk, and Lynn, Breakfast manager. When we wanted to stay longer, Anne was able to help us with that request. This was at the start of Spring Break and they were busy. Mitzi has a smile in her voice. When she put me on hold to check something I didn't mind waiting. Lynn, had recommendations for restaurants. Kaylee had our room ready when we arrived. We were in room 625 . Fantastic view of the beach and Gulf. We left the door open at night so we could hear the surf. The room has good storage space and we did not feel in the least crowed. Mr. Morris, who did the floor maintenance takes so much pride in doing his job. We had a small glitch getting on line and there was a young man to help. Sorry, I don't know his name. Anne got him to help. I was so impressed with this staff. They are a perfect blending and work well with each other. I was so appreciative of the restful environment. Thanks for a Great Stay.

"Good stay with the Grands"

3
girlshepherd, Jacksonville, Alabama 24/03/2018

The staff was super nice and kind. We were not happy with the instant breakfast. Initially we were looking to book at the Best Western on the Beach because of the free home cooked breakfast and got this hotel by mistake. Pleased overall with the hotel stay but the breakfast as stated by my grand kids was yuck!

Jeana D, General Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you for your recent review regarding your stay. I apologize that our breakfast was not satisfactory. Please feel free to contact me direct so that we can discuss how we can better serve and accommodate. We strive for 100% guest satisfaction and can only achieve this by honest reviews. I look forward to hearing from you.

"BEAUTIFUL VIEWS AT BEACHSIDE HOTEL"

5
SUE M, DECATUR 22/03/2018

A wonderful stay at a lovely hotel which had beautiful views from the dining room or oceanside rooms. Right on the beach with easy walk out, outside pool and hot tub and easy, free parking. Family rooms available with separate bunk bed room for children. The staff were friendly, happy and more than willing to help you, more so than any hotel I have ever stayed in.

"New favorite on the Gulf!"

5
lveach19, New Castle, Indiana 21/03/2018

Two years old, breathtaking beach views, perfectly friendly staff, pool and hot tub, pretty close to restaurants, spotless room, all in all no complaints. We would definitely stay here again. Do yourself a favor and pay the extra for a beach view from your balcony!

"2nd time staying, still pretty happy!"

4
Alvin H, Dallas, Texas 18/03/2018

This hotel has an EXCELLENT location with the beachfront view, worthwhile to pay extra to get the beachfront view with a super nice balcony to have lunch or drinks on while enjoying the breeze! The internet speed is pretty good around 5mbps for Netflix streaming, as well as the quality of breakfast (which changes daily, we were there for 4 days), the only downside is the value you receive. We paid right around $300/night and you could get a pretty nice AirBNB or condo rental someplace. All in all, would consider here again if the price was right; the beach is really awesome! Also in the future, don't come in March, it is a little too cold still!

"Great Place, poor customer service"

2
Yeadaddy61, Orange, Texas 14/03/2018

This place is beautiful, room was spectacular, but upon checkin we were double charged on a reservation that was already paid for. Over $800.00 was taken from my checking account and the only response I got from facility and corporate was I'm sorry for the inconvenience but you can contact your banking institution and ask for refund to be expedited. I'm now on day 3 of our 5 day vacation stressing about finances and all you get is my bad, I'm sorry.

DtolenTides, Assistant General Manager at Best Western Premier, The Tides Hotel, responded to this review
We are glad that you chose our hotel from the rest of our competitors here in Orange Beach, Al. This is unfortunate that you had to deal with this situation. We apologize for the inconvenience that occurred regarding your finances throughout your vacation with us. Please contact us directly at our property so we can further discuss this problem to reach a resolution.

"Perfect"

5
User 09/03/2018

We were over the moon with the views, beach access, amenities, breakfast and service of this hotel. It was so affordable as well. There's nothing I can honestly say I'd change. It was clean and absolutely breathtakingly beautiful. None of the other hotels around even come close to this for the price. I'll definitely recommend to all friends and family who are visiting Orange Beach/Gulf Shores.

"Breathtaking property!"

5
User 06/03/2018

The 4th floor lobby area offers space for a bar, relaxation, internet, breakfast and a spectacular view of the ocean. The provided breakfast buffet is the best provided hotel chain breakfast that I have ever experienced. It is staffed with the most pleasant employees. Hot food is hot and the buffet is super clean. The rooms are beautiful, spacious and luxurious and the bedding is very comfortable. The outdoor pools are crystal clear and so clean. This was our second visit to this property and we were delighted to see that it is well maintained.

"Gulf getaway"

5
User 06/03/2018

One of the nicest hotels I have ever stayed at. Great room and helpful staff. Awesome view from the oceanfront room. Enjoyed the balcony view with a nice glass of wine from the bar. Couldn't be better!!

InnisfreeHotels, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
rogerlatvala, thank you so much for your wonderful review! We're so glad you enjoyed your Gulf getaway with us. We hope to welcome you back again sometime soon for some more R&R on our balcony, glass of wine in hand!

"Best of the best!"

5
Keith P, Balaton 05/03/2018

You will not be disappointed at any part of this BW. The staff goes out of their way to accommodate you during your stay. Check out the double queen room with the bunk beds. It was super for the boys and adults!

InnisfreeHotels, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Keith, thank you so much for your wonderful review and kind words. It'll be a highlight to share them with my staff. We hope to welcome you and your boys back sometime soon!

"The Tides"

5
A1ADale, Flagler Beach, Florida 05/03/2018

Gulf tides go up and down responding to nature's call, The Tides, a Best Western Premier resort, however, is always up in terms of customer service, friendliness and abundant smiles,comfort and quality regardless of room type,a great breakfast buffet and super ease of access to the beach and gulf (great views of the pier and, as often as not, great dolphin activity as they feast and play in the water!)

InnisfreeHotels, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
A1ADale, thank you so much for taking the time to review your stay with us! We're so glad you enjoyed our "steady tide" of quality customer service, breakfast and experience with us. We hope to welcome you back sometime soon for more adventures!

"Sweet Home Alabama"

5
larrybeth76, Sebastian, Florida 27/02/2018

Last night on the road at the end of a long, rough trip moving from California to Florida - weather, traffic, breakdown, etc. Arrived late to the BEST Best Western ever; what a refuge! Beautiful property and rooms, fantastic value. Next morning was even better, great sunrise breakfast in the wonderful dining room right on the beach. Happy and well rested to continue our trip. Slight billing problem, but night & morning staff were very pleasant and professional overall. Would recommend anytime.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for leaving a review! We are happy to know you made it safely to us, after such a rough trip. We are glad it was worth it! We love that you enjoyed your stay, and that our staff could make it even better. We would love to welcome you back sometime.

"Cant help but go back to stay over and over!!"

5
RealArdRi, NY 26/02/2018

When in Orange beach its the first place I go.If they are not booked I will stay no place else.Everything you expect for your money and more.The Hotel appears close to brand new.Staff goes above and beyond to be accommodating and make you feel welcome.Rooms are clean and well decorated as well as comfortable. Get a beach view and you will not be sorry.The lobby is majestic and open with a beach view that is stunning.There is an interior bar as well as pool bar.Breakfast is always top notch and they change up their offerings.Solid Wifi. Great TV with good channel selection.Heated pool and Jacuzzi.Great places to eat such as the Shrimp Basket not far away.Prices are great with regular flash sales.Price goes up on weekends because of demand.No "incidental" holds..No "resort fee" garbage.. Side note..For my previous typos I apologize.I was in a hurry.

"Awesome"

5
sherylwaters4, Orrick, Missouri 26/02/2018

This was a spectacular place to stay. We enjoyed our visit so much that we can't wait to return. The staff was amazing and the hotel was unbelievable. The views were stunning. Best experience in many trips.

"Best Western?...More Like Best Vacation ever!"

5
eagleswku, Toney, Alabama 26/02/2018

The staff are real. They're not just automatons going through the motions! We can't wait to go again! I highly recommend this hotel. The view during the commentary hot breakfast is spectacular, from the large windows of the lobby breakfast are you can see such things as dolphins jumping and angry waves pounding the beach. Thank you for making our vacation wonderful!

"Exceeded expectations!"

5
User 25/02/2018

Our family spent a long weekend here and we wish it would have been longer! The hotel is truly stunning. The pool is perfectly heated with beautiful landscaping and has direct ocean views. Our room was immaculately clean and all of the facilities were well cared with tasteful and beachy decor. I cannot say enough about the staff; they were so friendly and very accommodating. The breakfast has many options and is located in their lobby where you dine with a gorgeous view. It is clear this property is well managed and cared for by competent and caring staff. We can't wait to come back and visit soon!

"What a terrific find!"

5
tidwellb2, Greenwell Springs, Louisiana 21/02/2018

What a terrific find! We usually stay in condos when we go to Orange Beach, but we wanted an overnight trip and decided to try this hotel. It's a fairly new hotel and had lots of good reviews, so we booked it. The hotel exceeded our expectations! All the staff was helpful and friendly - front desk, breakfast staff, cleaning staff, everyone. UNFORTUNATELY we don't remember all the names, but Jo, Desmond, and Mitzi at the front desk deserve special recognition. Covered parking, Heated outdoor pool and hot tub. Fire pit. Complementary bicycles available! Complementary breakfast was terrific. Beautiful lobby and dining area with floor to ceiling windows overlooking the beach. We extended our stay for an extra night. We are looking forward to coming back!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
We are so delighted to hear that we exceeded your expectations and helped you have the perfect stay! Thank you so much for taking the time to leave a review, and for choosing to stay with us! We would love to welcome you back sometime soon.

"Great place"

5
Fossr50, Tomahawk, Wisconsin 19/02/2018

This is my first time staying here. It appears very new. It is on the beach. Everything was in top notch condition. No paint chipping off, nothing was marred or dirty (both in the rooms or in the halls), and the facilities available were numerous. The rooms were immaculate. It was obvious the property was perfectly managed. Your parking is free and in a building. Floors 1 - 3 are a ramp. Floor 4 is the office where you check in and register. This is also where the included breakfast is served. The view over looking the beach while eating breakfast is unbelievable. The food available is hot and cold with many items available. One of the best we have had. There is a pool and hot tub overlooking the beach. They are very clean. I have nothing negative to say about this place.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for you kind words! We are so happy that we could impress and help you have the perfect vacation. We would love to welcome you again soon.

"Real jewe...l even in the rain."

5
Mary P, Plymouth Meeting, Pennsylvania 14/02/2018

What a nice spot, we visited here in late January, unfortunately the weather was not nice. Heavy rain and chilly. We parked our car below the hotel and took the elevator to the 4th floor lobby. What a wow factor, the lobby/ eating area had a very large window over looking the Gulf of Mexico, it almost seemed like a cruise ship view, just spectacular. We were greeted by very friendly front desk staff and had a well appointed side ocean view room. Our nice size balcony overlooked the beach and the Blvd area, great views both day and night. This was our first visit to Alabama and it did not disappoint. Unfortunately we were moving on to Florida the next day and never had the chance to see the sun shine here. This place is a real jewel...even in the rain.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Mary, for taking the time to leave a review and for choosing to stay with us! We are sorry that the weather was not the best during your stay, but so happy to know that you had a great experience with us anyways! We would love to welcome you again, hopefully for some sunshine!

"Best kept surprise! Pictures are from day of check out!!!"

5
User 10/02/2018

Pretty sweet hotel with nice amenities and guest rooms. Our room had a separate kiddie room with double bunk beds and a separate tv. The kids loved it, especially as it was their first time sleeping in bunk beds. The lobby area was pretty sweet with the breakfast area attached, open view windows, many seating options, and a view over looking the beach. The hotel staff, from front desk to kitchen personnel, were all very friendly and inviting. We received a recommendation for food to go to the Shrimp Basket, and it was definitely with it; always nice to get a local favorite!!! The room itself was a nice size, clean, and can't really complain about it. To get to the attractions we wanted to visit, there was a short, but comfortable drive attached; nothing too out the way. The pool was of a nice design and warmed/ heated, which helped with the chilly, windy conditions (couldn't enjoy it as long as we would have liked for fear of getting kids sick). Didn't ever the fitness center, but it was there with the usual accommodations (treadmill, free weights, assisted weighted machine, and usual cardio options). Wi-Fi suited the needs of the kids to not have you bother about hotspot. The access to the beach was pretty straight forward right outside the pool area. Overall, we really enjoyed our stay here and extended from the original (1) night stay to (2) nights. We will definitely stay again!!!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Richie, for choosing to stay with us, and for taking the time to leave such a detailed and positive review! We are so very happy to hear that you and your family enjoyed your stay, from the bunk beds to the heated pool, to our lobby and staff. We love that you had such an amazing experience and we cannot wait to welcome you back soon!

"Great place!"

5
User 04/02/2018

Me and my husband came here for a quick weekend getaway and this place was awesome. The staff was always super helpful and friendly. The room was great and I loved the covered parking, plus the breakfast was really good too! If we travel here again I would definitely book this place again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
We are delighted to hear that you and your husband had such a great stay with us. We love that you got the chance to enjoy your weekend getaway and that we could help you make the most of it. We would love to welcome you back, the next time you're in town! -Emily

"Long weekend"

5
Kathy C, Beavercreek, Ohio 01/02/2018

This hotel was absolutely fantastic. The attention to details everywhere, including even the bathrooms was really nice to see. The breakfast was absolutely delicious and the lady who worked the breakfast went above and beyond. This was the best Best Western I have ever been to.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Kathy, Thank you so much for taking the time to leave us some positive feedback. We are happy to hear that you enjoyed your stay and had such an amazing experience with us! We would love to welcome you back the next time you are in town. -Emily

"Winter is beach time too!"

5
Brenda G, Gainesville, Georgia 01/02/2018

It was overcast and cold but you wouldn't know it by the staff. Thanks for the always upbeat greetings and buffet breakfast. Our very spacious ocean front suite had a great patio and its own Keurig. Great location to rest and reflect what an amazing world we live in. Thank you again for a great escape. Your staff goes above and beyond with customer service. Perfect 10 for cleanliness in the suite and common areas.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Brenda, Thank you so much for taking the time to leave a glowing review, and for choosing to stay with us. We are delighted to hear that you had such a great stay, from your room, to the buffet, to our beautiful beaches. We are so happy that you got the rest and reflection during your escape. We can't wait to welcome you back soon. Emily

"Nice surprise "

5
Katrina A, Bradenton, Florida, United States 28/01/2018

Having stayed In hotels all over the world I never have high expectations of average prices hotels. This was a pleasant surprise, the hotel is newly decorated and very clean. All the staff were very friendly and helpful, especially Sheri who was a gem and one of the hardest workers I have seen. Breakfast was good. Rooms a nice size and location seemed central.

funandmemorable, other at Best Western Premier, The Tides Hotel, responded to this review
Katrina, We are so very pleased to know that our hotel exceeded your expectations and that it was very clean. It is wonderful to know that our staff was so very friendly and welcoming. Your kind words about Sheri will be shared, she is wonderful. We hope you can come back and enjoy some more memories with us. - Liz

"Chilling out, literally in Alabama"

5
214mootzie, Pittsburgh, Pennsylvania 22/01/2018

Made arrangements in November hoping to get away from the Pittsburgh arctic freeze.Temp in orange Beach was in the 55-65 range all the way up until we got there....LOL The 2018 Arctic Freeze followed us down, it ended up in the teens two nights and mid forties and real breezy most of the stay. We made the best of it and saw many local things. It was a nice trip. This hotel is brand new with a wonderful staff and rooms. You won't be unhappy here....just go when its a little warmer...

funandmemorable, other at Best Western Premier, The Tides Hotel, responded to this review
We are really grateful to you, 214mootzie, for choosing to come and stay with us while you were in Orange Beach. We are so sorry we had cooler than normal temperatures during your visit, but we are so pleased you had the opportunity to enjoy our surrounding area. We would love to have you come back and enjoy another stay with us when it is warmer. We hope to see you then. - Liz

"A hidden Jewel"

5
ebholidayinn, Metairie, Louisiana 18/01/2018

This property is a hidden waterfront jewel with an inviting & spacious lobby with a great view of the Gulf of Mexico and a few steps from the beach. What a refreshing experience it was to be surrounded by first-class professional customer service personnel. I want to particularly recognize Desmond Tolen, Assistant General Manager, for his professionalism, efficiency, friendliness and most helpful ways to make all guests feel welcome and at home. My husband and I are already making plans to return. And… I don't want to forget to mention that their buffet breakfast is worth waking up early.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, ebholidayinn, for coming to visit us and for sharing your experience with us. We are so very pleased to know that you enjoyed our amazing views and our close proximity to the Gulf of Mexico. Your kind words about our staff really means a great deal. We will be sure to pass them along to our GM. We can't wait to have you come back and enjoy another great breakfast with us. - Liz

"Loved it!"

5
TeseM, Arvada, Colorado 17/01/2018

My husband and I booked an ocean view room with two queens and bunk beds. I can't say enough wonderful things about this hotel. The view was FANTASTIC. The lobby has wall to wall , floor to ceiling windows that allow you to see the snow-white sandy beaches and emerald waters of Orange Beach, Alabama for miles. Our room had an ocean front view balcony where we could sit and watch the sunrise and sunset each day. I loved the beachy decor and everything was very clean. Two of our grandchildren stayed one night and when my granddaughter asked the staff if they had any games she could play, they sent up and connected an Xbox for her! The breakfast was THE BEST of any hotel we've stayed at. Kudos to Lynn! From the time we arrived Ann, Mitzi, Jeana, and other staff were so friendly and helpful. Mitzi and Ann went above and beyond to answer our questions and make our stay a wonderful one. I definitely would recommend this hotel.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are truly grateful to you TeseM, for choosing to stay with us during your visit to Orange Beach. We are so very pleased to know that you were able to relax in your room and enjoy an amazing view. We are so glad to know that your grandchildren enjoyed visiting with you. It is so wonderful to know that our staff was so welcoming and that they were able to exceed your expectations! We would love to welcome you back anytime you are in the area. - Liz

"Wonderful, affordable beach resort!"

5
User 10/01/2018

We have been so pleased with this hotel. It is situated right on the beach and the view is absolutely gorgeous! The attendant at the check-in desk was extremely friendly and kind. She made us feel very welcome. We chose to spend the extra money to upgrade to a room with a oceanside balcony and we are very happy that we did. The entire hotel was furnished beautifully with modern furniture and it had a really calming beach vibe to it. The lobby is on the fourth floor and includes floor-to-ceiling windows that you can sit by as you eat their complementary breakfast. It is served buffet style with a large variety of food. The food was very good and one of the chefs offered to make me some fresh fried eggs. Later, she came to clean up our plates and she gave everyone at our table some Mardi Gras beads. The pool was heated and it was very relaxing. The rooms were immaculate and the beds were very comfortable. The view from the room was perfect and we woke up to the ocean out if the huge wall of windows. There is not a single complaint. They even have several bikes that guests can use to ride around the beach area. Their fitness center had yoga mats, dumbbells, cardio machines, TV's, and a cable machine. We were extremely satisfied with this hotel and it was the best one we have ever had the pleasure of staying at. We enjoyed our stay so much that we came back on our way home.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are truly grateful to you for choosing to stay with us while you were in Orange Beach. We are so glad that you enjoyed our amazing views and that your room allowed you to enjoy the views in comfort. It is great to know that our staff was so friendly and helpful to you during your visit and that you were all able to enjoy our breakfast buffet to start your morning. We are so happy you were able to enjoy our heated pool and our fitness center. We really appreciate your recommendation and hope to welcome you back again the next time you are in our area. - Liz

"Amazing hotel"

5
oliviabG2747JZ, Cincinnati, Ohio 10/01/2018

Amazing hotel with the best front desk staff and service I have ever experienced. Rooms were extremely clean, comfortable and well upkept. Would recommend this hotel to anyone looking for a beach getaway.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, OliviabG2747JZ, for giving us this amazing rating and for choosing to stay with us. We are truly pleased that our staff was so welcoming and helpful to your during your visit to Orange Beach. It is wonderful to know that you found our hotel to be clean and that our close proximity to the beach helped to make your stay that much better. We hope to welcome you back again soon. - Liz

"Weekend getaway "

4
User 09/01/2018

Great hotel with immediate beach access. We had a great time just staying at the hotel and walking across the street to eat dinner. The only downfall that I saw was it was a lil pricey but overall we would stay again.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you very much, Donnie, for choosing to stay with us while you were in Orange Beach. We are so pleased to know that you enjoyed your visit and that our location allowed for you to truly enjoy our area. We hope you really will come back and visit us again soon. - Liz

"Amazing hotel!"

5
nicolejames8760, Huntsville, Alabama 09/01/2018

This place is gorgeous! The rooms are beautiful. Stayed in an ocean front room with a balcony and fabulous views. The lobby/bar/breakfast area is beautiful with floor to ceiling windows. You can enjoy your morning coffee or complimentary breakfast at a table overlooking the beach. Spotted a pod of dolphins swimming past while eating breakfast. Stayed during December, so didn't use the pool, but it had a really nice setup with a poolside bar. The staff was very friendly and helpful with anything you need.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you, nicolejames8760, for choosing our hotel to stay in while you were in Orange Beach. It is wonderful to know that you enjoyed a great view from your beautiful room. We're so pleased to know that you were able to relax in our dining area and enjoy the view it offers. We're so pleased that our staff was so welcoming and friendly during your stay. We cannot wait to welcome you back again the next time you are in the neighborhood. - Liz

"WOW"

5
mainer64, Camden, Maine 07/01/2018

Took a long road trip on our way to Austin Tx. Felt the need for a little beach time and found the Tides Hotel. About an hour off the trip route on interstate 10, it is really worth the detour. Mitzi welcomed us and told us all about the Hotel. The draw of course was the beach which has unbelievable sand and fantastic gulf views. Herons everywhere and almost no one else around. It was cold but still bearable for walks on the beach. We stayed two nights. Every morning Lynn made sure we had what we wanted for breakfast. She even offered to cook eggs that were not out. Best buffet breakfast we have experienced. Room was great, shower, towels, etc. top notch. We will seriously think about going back. Orange Beach was never in our plans but we are so happy to discover this area.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are so grateful to you mainer64, for making the detour to stay with us on your trip. It is wonderful to know that Mitzi was so welcoming to you and the Lynn was so accommodating. We are so pleased to know that you really enjoyed the beautiful sand and views that we enjoy daily. We're glad that we made a great impression and hope to welcome you back again soon. - Liz

"extraordinary hotel"

5
659smstl, STL 02/01/2018

The architecture on the hotel is very modern. The rooms were had all the modern conveniences you could want. Plenty of plug ins for electronics both usb and standard wall outlets. Flat screen TV. Keurig coffee maker, microwave & refrigerator. No additional charge for wi-fi. Overall a great experience.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are very grateful to you, 659smstl, for sharing your experience with us. It is wonderful to know that you enjoyed all of our amenities and the modern conveniences we offer. We cannot wait to welcome you back again. - Liz

"Excellent Hotel"

5
User 02/01/2018

The hotel is only about a year and a half old but they are maintaining it very well.. The pool is heated so swimming in the winter is not a problem. The open lobby is very nice and the entire place makes your feel at home. I will most definitely stay here again!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are so grateful to you, Taneka2018, for choosing to stay with us and for sharing your experience. We are so glad you were able to enjoy our pool and that our lobby helped you to feel at home. We are pleased you found our facilities to be well maintained and we cannot wait to welcome you back again soon. - Liz

"The good, bad and the ugly"

3
Cathyk93_13, Marion, Illinois 01/01/2018

My husband and I stayed here Dec 18-23, 2016 and everything was fabulous! This year we booked our daughter and grandson 2 nights Dec 28-30, 2017. I must say we were disappointed. Things really changed ina year. Her room was a king beach view room. Great room and balcony view of the beach. The shower is in need of some touching up and looks icky around the bottom edge. Very spacious shower though. I am a professional cook and was super impressed with last years breakfast buffet. This year, not so good, to us. I do enjoy that there is tea, lemonade, coffee or hot chocolate available all times. Lovely breakfast area looking out on the gulf, watching the dolphins swim. The staff were very friendly and helpful. Not complaints there. All in all I like the hotel and would consider it again. We are just disappointed this year.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much Cathyk93_13, for sharing your experience with us. We are so sorry to hear about the housekeeping issues you experienced and we appreciate you letting us know what you thought of our breakfast this year. Your great feedback really will help us to improve and we are glad you shared this with us. It is wonderful to know that our staff was so wonderful and welcoming. We hope to see you again soon. - Liz

"Great hotel!"

5
Leeann C, Madison, Alabama 30/12/2017

Love the balcony view of the gulf! Love the 4th floor Lobby with a great view an atmosphere! The hot tub was nice, didn't try the pool due to the cold (even though it's heated) but it looked nice. Property is practically new (opened in either 2015 or 2016, can't remember) so it's very nice!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you, Leeann, for taking your time to share your wonderful Orange Beach experience with us! We know you have many choices and it means a great deal that we were your choice during your visit. It is wonderful to know that our great views helped you to really enjoyed our area. We're so pleased that you were able to relax in the Hot Tub and hope you can come back again soon. Until then ~ Liz

"Great hotel, great views"

5
Paul B, Las Vegas, United States 28/12/2017

Excellent breakfast! Great views! Professional and friendly staff! Highly recommend. A little pricey but the amenities make it worth it. Love the tea and coffee available 24 hrs, and the hot home-cooked breakfast is terrific.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much Paul, for choosing to stay in our hotel during your visit to Orange Beach! We are so very pleased to know that you enjoyed an excellent breakfast each morning while you relaxed and enjoyed our amazing views. It is wonderful to know that our staff was so welcoming and helpful to you. Thank you for your great recommendation, we truly appreciate it. We hope to welcome you back again the next time you are in Orange Beach. - Liz

"Great resort for the money"

4
Allisonblah, Pensacola, Florida 27/12/2017

The hotel is very nice, the breakfast is amazing. The staff were very helpful and friendly. The beach is beautiful and the hotel is close to good restaurants. My only complaint is that they do not have enough parking, so you might have to park across the highway and walk over.

"2017 Beach Christmas"

5
TourismDiva, Anniston, Alabama 26/12/2017

WOW I give this hotel a 10 FIVE STAR RATING BEST OF THE BEST!!!! Everything was perfect for our Christmas getaway. Mitzi was SUPER NICE and very helpful. Breakfast staff was awesome food was yummy!! WE WILL BE BACK SOON!!!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are so very pleased to know that you truly enjoyed your stay with us, TourismDiva! Thank you for taking your time to let us know how we did. Your kind words will be shared with Mitzi and our breakfast staff. It is wonderful to know you were able to start your days right with a yummy breakfast. We cannot wait to have you come back again. - Liz

"A Lovely Gulf View"

5
P8165MPcaroll, Cookeville 21/12/2017

We spent two nights at this hotel right on the Gulf. The room was airy and spacious with a balcony facing the water. We enjoyed the exercise room and the hot tub and pool. The staff is well informed and helpful. The location is on the quiet, outer edge of Orange Beach but close to many restaurants in the area.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are truly grateful, P8165MPcaroll, for choosing to stay with us while you were in Orange Beach. We are so glad to know that you enjoyed your time with us and that you were able to enjoy our amazing views. It is wonderful to know that you were able to enjoy our different facilities and that our staff was so welcoming. We truly would love to have you come back anytime. - Liz

"This is the place!"

5
Doug G, Tupelo, Mississippi 19/12/2017

This is a new hotel, about 18 months old. It sits RIGHT on the beach and is just beautiful! All the facilities were great, the location is great and the price was right. We will absolutely be staying here again. We enjoyed the breakfast and the daily sweet tea and lemon water was a nice touch. The lobby was on the 4th floor so you could get a great view of the beach while eating the free full breakfast served 6-10 AM. I'd advise getting a beach view room. A few dollars more, but worth it!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Doug, your recommendation and feedback about our hotel is greatly appreciated. We are so pleased that you enjoyed our fantastic views while eating breakfast and that you enjoyed our new facilities. We hope you can come back and make some more great memories. - Liz

"Best boutique hotel on the beach!"

5
User 18/12/2017

We loved staying here because it is beautiful, clean, well decorated and it's placed perfectly without any high-rise condos on either side. It's only 7 stories so not overwhelmingly big. Great hot breakfast is complimentary. Staff even offered to prepare custom orders! They had a lovely Christmas tree in the spacious lobby overlooking the beach. Free wifi, free covered parking, balcony with chairs, heated pool, and luscious hot tub! Short walk out to the sand. Just perfect- everything!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much Karen for taking your time to give us this amazing rating and for sharing with us your experience. We are so very pleased to know that you enjoyed your time with us in Orange Beach. It is wonderful to know that our staff was so accommodating and that you were able to enjoy a great hot breakfast each morning. We're so pleased that you enjoyed our hot tub and our close proximity to the beach. We hope you can come back again to enjoy some more time with us. - Liz

"Superior quality hotel with friendly staff."

5
cathymU9177MO, Brandon, Mississippi 18/12/2017

Great beach front hotel with superior quality rooms, breakfast and staff. Beautiful view overlooking the white sands and the Gulf of Mexico; stunning views of the sunrise and sunsets. Absolutely no hesitation to recommend. Will definitely be staying there again.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are truly grateful, cathymU9177MO, for choosing to stay with us and for giving us this outstanding rating! We are so pleased our staff was so welcoming and that you were able to truly relax during your visit. It is wonderful to know that you enjoyed our amazing views. We are very honored to have your recommendation and cannot wait to have you return. - Liz

"Perfect Getaway!"

5
Billie W, Jacksonville, United States 14/12/2017

If you like to look out over the Gulf of Mexico whether you are in your room or eating breakfast; this is a great place to do it! Also, to be able to walk right out onto the beach without taking more than a few steps. There are loads of places to eat very close to the hotel, even in walking distance. Many places to see, great scenic drives along the gulf also. Another little plus about this hotel is that it has a parking garage and that is always a plus when it is raining!! The staff here were all wonderful too! Love it and can't wait to visit again!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you Billie, for choosing to stay with us and for giving us this amazing rating. We're so very pleased to know that you truly enjoyed your time with us and that you were able to get in plenty of beach time! It is wonderful to know that our staff was so welcoming and helpful and that you were able to enjoy our unique area. We hope you can come back again soon. - Liz

"Great Place to Stay!"

5
tamalbro, Diamondhead, Mississippi 12/12/2017

Comfortable and clean room, all amenities supplied. Would stay here again. Friendly staff. New Hotel. Winter months, so very quiet. Bar was good and service very friendly. View was of other building next door.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you, tamalbro, for taking your time to give us this amazing rating and for sharing your experience with us. It is so wonderful to know that you found our hotel to be so clean and comfortable. We're so very pleased to know that our staff was so friendly and that you were able to relax and enjoy the bar. We hope you can come back again the next time your travels bring you to our area. - Liz

"Great place to spend a few days."

5
T1518VUtomw, Greenback, Tennessee 12/12/2017

We spent 3 nights here in December. What a bright, cheerful place. Seemed brand new. Lovely lobby and breakfast, bar area overlooking the beach and ocean. Room was new, clean, and very comfortable. Breakfast was laid out like a high end hotel buffet. Very attentive staff at front desk and in breakfast area. Whole hotel was kept very clean and neat. All in all, a wonderful time and at a very reasonable price. I would come back here again.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you, T1518VUtomw, for taking your time to share with us your experience and for this outstanding rating! We're so very pleased to know that we were able to help brighten your December and that you were able to truly enjoy a great breakfast. It is wonderful to know that our staff was so attentive and welcoming to you and that you found our facilities to be so clean. We hope to have you come back again the next time you are in Orange Beach. - Liz

"Best Experience"

5
KellStand, Stillwater, Oklahoma 11/12/2017

We absolutely loved our stay! The hotel and beach are gorgeous! Lobby has an amazing view. Pool is heated. Easy access to the beach. Parking is very convenient and covered. Hoping to visit again soon.

funandmemorable, Online Conierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, KellStand, for choosing to stay with us. We are so very pleased to know that you were able to enjoy some time in our heated pool and on our beautiful shores. It i wonderful to know that our covered parking helped to make your time with us that much better. We cannot wait to have you come back again. - Liz

"Soccer tournament weekend"

5
I1504SQjenniferw, Auburn, Alabama 09/12/2017

We were in town for our son's soccer tournament and will definitely stay here again. The hotel is in a great location, wonderful beach, the kids loved the heated pool, and the breakfast was delicious!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are so grateful to you, I15045SQjenniferw, for choosing to come and stay with us and for taking your time to give us this great rating! We're so happy that our location made your time in the Orange Beach area so wonderful and that your kids really enjoyed the heated pool and breakfast. We hope to welcome you back again the next time you are in our area. - Liz

"Great find right on beach!"

5
Chris K, Little Rock, United States 04/12/2017

Great value for what you get. Location on beach is amazing. Pool and bar below hotel on beach were great. Rooms were clean and new. View from lobby on 4th floor made the breakfast experience perfect. Games in lobby for kids were a huge hit. Will definitely stay at The Tides on any future trips to Orange Beach.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Chris, thank you very much for the excellent review! We're so happy to hear that you found our beachfront location to be amazing, the rooms to be clean, the breakfast view to be perfect, and that the kids enjoyed the games in the lobby area too. We look forward to welcoming you back to the pristine shores of Orange Beach one day soon. Thanks for choosing to stay with us! --Krissy

"Great Price and Beautiful View"

5
User 29/11/2017

This was the best deal we could find for a beach front hotel. Views we're gorgeous, the pool was nice. Free breakfast was vast with a lot to choose from; breakfast included is a must when you're bringing kids, we could wake up and walk to the restaurant/lounge, eat until we couldn't eat any more, then walk right out to the beach ?? Definitely a great place to bring the kiddos!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Jenevieve, thank you so much for the terrific review! We're so pleased that you found the views to be gorgeous, the pool to be nice, and that you enjoyed the complimentary breakfast too. We look forward to welcoming you back to the pristine shores of Orange Beach one day soon. Thanks for choosing to stay with us! --Krissy

"Great Value!!"

4
jasmilam1, Trussville, Alabama 29/11/2017

Great value! New and clean, suite w/bunkroom great for families; wonderful location and breakfast. Decor above average for this price point hotel. Only complaint would be that bedroom a/c blows straight on bed and no way to redirect. Had to turn completely off to sleep.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for taking the time to share your experience with us, jasmilam1! We're so pleased to hear that you found our hotel to be of great value, the location to be wonderful, and the breakfast too. Also, we're truly sorry that the airflow from the A/C was an inconvenience to you. We're always looking for ways to better serve our guests and appreciate your valuable feedback and will be sure to share this with our management team for review. We look forward to welcoming you back to the pristine shores of Orange Beach one day soon. Thanks for choosing to stay with us! --Krissy

"Great Place"

5
John M, Bedford, United States 29/11/2017

We travel a lot in our retirement years and every once in a while you come across a place that well exceeds your expectations. This was one of those places. Desmond Tolen went out of his way to make sure our stay was pleasant. We were going to just spend one night on our way to Florida for the winter, but we liked it so much we stayed an extra night.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the excellent review, John! We're over the moon to have exceeded your expectations and that you enjoyed a pleasant stay too. We'll be sure to pass along your kind words to Desmond. We look forward to welcoming you back the next time you're traveling through to Florida. Orange Beach awaits your next visit! Safe travels until next time. --Krissy

"BEAUTIFUL HOTEL"

5
jennifercM2781WD, Lincoln, United States 28/11/2017

The Tides at Orange Beach impressed us from the time we arrived until our checkout two days later. The parking was great; signs with instructions on how to access the lobby were understandable; the lobby was beautiful; the staff was very nice and helpful; the room was so nice and serene; view couldn't have been any better; the bed was super comfy and the sheets were excellent; the hot tub was so relaxing; the fire pit and sectional was a nice touch at the end of the day; the continental breakfast had a huge selection and was really tasty! What more can I say? It was a great place and value. I would love to stay here again!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the excellent review, jenniferM2781WD! We're so pleased to hear that you found our lobby to be beautiful, parking to be great, our staff to be nice, the hot tub to be relaxing, and enjoyed the tasty complimentary breakfast too. We can't wait to welcome you back to our little slice of paradise one day soon. Thanks for choosing to stay with us! --Krissy

"Great place on the beach"

5
User 27/11/2017

Every time that I come to Orange Beach I am sure to stay here. By far my favorite hotel in OB! The location is gorgeous, the staff goes above and beyond, the rooms are always clean, and the ease of checking in and out are awesome!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the terrific review, Wesley! We're so honored to be your favorite hotel in Orange Beach. Also, so wonderful to hear that you found our location to be gorgeous, the rooms to be clean, the check-in process to be awesome, and staff that goes above and beyond! We look forward to welcoming you back to our little slice of paradise one day soon. Thanks for being a loyal customer! --Krissy

"Gem"

5
edillen3737, Kansas City, Missouri 21/11/2017

This is our second Best Western Premier we have stayed at and they are a well kept secret. These places offer above average accommodations at excellent prices. The staff at every one have been beyond friendly. Do yourself a favor and check out Best Western. You won't be disappointed.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the terrific review, edillen3737! We're so pleased to hear that you found our accomodations to be above average for the price and enjoyed our friendly staff too. We can't wait to welcome you back to our little slice of paradise one day soon. Safe travels until next time. --Krissy

"Great stay!"

4
phohl, South Bend, Indiana 20/11/2017

We loved it. Great parking garage and easy access to rooms. Room was spacious, clean and our balcony looking at beach ocean was great. We loved the look of the hotel. The pool was great. We have a tough time walking sometimes and had no issues with hotel or even walking to the beach. Loved it. So relaxing and the hotel just gave off a good vibe. Had fun driving around and looking at area. Tried the "Gulf to go" food deliver for pizza and highly recommend they come to your room. Ate our pizza on the balcony. Was a great stay.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for taking the time to share your experience with us, phohl! We're so happy to hear that you enjoyed the great view from your balcony, the spacious room, great parking, an easy walk to the beach as well as good vibes too. Thanks for the tip regarding great pizza, we always love hearing about guest experiences so we can pass along the word. We can't wait to welcome you back to our little slice of paradise one day soon. Thanks for choosing to stay with us. --Krissy

"Relaxation "

5
User 19/11/2017

The Best Western Premier property was built with the consumer in mind. With every detail of the chalk boards on each floor and main areas with messages to "enjoy the beach life" really add the extra to your vacation. The rooms are beautifully decorated and have every amenity you need. We had an oversized balcony which was amazing to have 240 degree views of the beach, bay lagoons and East Orange Beach. The staff is attentive and eager to help with every request. Breakfast was a nice and the view made it excellent facing the beach with floor to ceiling windows. The pool was heated which is surprising given it is off season. When looking to stay in Orange Beach or Gulf Shores, stop searching, this is THE place!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Kara, thank you so much for the wonderful review! We're so pleased to hear that you found our property to be built with the consumer in mind, from chalk boards to leave messages on, the ocean view, the beautiful decorations as well as the complimentary breakfast too. We can't wait to welcome you back for a splash in our heated pool the next time you're in Orange Beach. Thank you for choosing to stay with us and safe travels until next time. --Krissy

"An undiscovered Treasure in Orange Beach Florida"

5
652danieldm, Hixson, United States 15/11/2017

We loved this hotel. So CLEAN, so FRIENDLY, and the best breakfast i have ever seen. The views of the gulf were stunning. Very good value for the price. We found the location very central to things we wanted to do as well.I can not wait to come back!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We are really grateful, 652danieldm, for choosing to stay with us and for sharing with us your experience. It is wonderful to know that our staff was so friendly and that you found our gulf so amazing! We have stunning views and we are so glad to know that we were able to share them with you. We are glad to know that our location allowed for you to enjoy Orange Beach. We hope to welcome you back again soon. - Liz

"Amazing Property and even a better staff"

5
User 13/11/2017

By far one of the best properties that we have stayed, we plan to make it an annual event. The staff helped make our 50th anniversary celebration delightful as well as memorable. Bravo and well done. We will be back!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
We're so delighted to hear that you truly enjoyed your 50th anniversary celebration with us, herbk915! We can't wait to welcome you back to our little slice of paradise again one day soon. Safe travels until next time. --Krissy

"Excellent Hotel With Great Staff"

5
419fc, Bandera, United States 13/11/2017

My wife and I have stayed at the Tides 5-6 times in the past year. A great hotel and excellent staff. Beautiful beach, pool and hot tub. The breakfast is the best hotel breakfast I have had anywhere. Good value for the money.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the wonderful review, 419fc! We're so pleased that you and your wife enjoyed our excellent staff, beautiful beaches, the pool area as well as the best breakfast too. We can't wait to welcome you back to our little slice of paradise one day soon. Safe travels until next time. --Krissy

"hotel on the beach"

4
User 11/11/2017

Stayed at this hotel as a last minute trip to OB. The hotel was very clean. Room was a good size with a mini frig and balcony. Breakfast, which was good, was included. It has a nice but small outside pool and bar. It is on the beach in a desirable section of Orange Beach. I would definitely recommend staying at this hotel for the price.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, DanieBrown, for taking your time to give us this amazing rating and for sharing your experience with us. We are so very pleased to know that you found our hotel to be very clean and the room was a good size. It is wonderful to know that you were able to start each day with a good breakfast and that you were able to enjoy the beach due to our close proximity. We hope you can come back again soon to enjoy some more beach time with us. - Liz

"Gem of a hotel on the beach"

5
C2100MElaurab, Helena, United States 10/11/2017

We had a great stay at The Tides. Breakfast was wonderful (so many choices) and entire staff was friendly and helpful. Beautiful clean and comfortable room with great beach view from the balcony. Looking forward to a return trip.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the excellent review, C2100MElaurab! We're so happy that you enjoyed a wonderful breakfast, our friendly staff, a clean room as well as a great blacony view too. We can't wait to welcome you back to our little slice of paradise one day soon. Safe travels until next time. --Krissy

"Surprised"

5
jwczar, Biloxi, Mississippi 06/11/2017

Wow, I was very satisfied with my stay. The scene from the lobby/breakfast area is amazing, a great view of the beach. The breakfast was good and nice variety. The rooms are made for family vacations, a nice lil room with bunk beds for the kids. The king bed is nice and comfy. I will definitely stay there again if in the area

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the terrific review, jwczar! We're so pleased to hear that you found our breakfast area to be amazing, the view of the beach to be great, and the rooms perfect for families. We can't wait to welcome you back to our little slice of paradise one day soon. Thanks for choosing to stay with us. Safe travels until next time. --Krissy

"Excellent"

5
Jennifer P, Weston, Florida 04/11/2017

This was my family's first trip to Orange Beach in AL. We absolutely fell in love with it and look forward to the next time we are able to come down for a vacation. It was very peaceful. The hotel was so pretty and the breakfast was so yummy.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Jennifer, for taking your time to give us this amazing review and for choosing to come and stay with us! We are so honored that we were your first hotel on Orange Beach and that you were able to come and enjoy our beautiful shores. It is wonderful that you found peace while you were here and that you enjoyed a great breakfast. We can't wait to have you back again next year. - Liz

"Nice, Clean Hotel on a Fantastic Beach"

4
Busy-Mom-of-1, California 03/11/2017

We stayed here for 3 nights and found this hotel very modern, clean, and well appointed. The room size was more than adequate, however, the bathroom was just a tad small but very functional. The entire facility was well maintained. It provided a full breakfast and had a bar facility. Unfortunately, I did have a concern with the attitude of the front desk personnel when I checked in as she was less than friendly, but that was only one person out of the entire staff. The housekeeping staff went out of their way as far as customer service and all were extremely friendly. The actually acted like they liked their jobs. Additionally, there were some extremely obnoxious guests in the pool area each night which caused us to leave that area. I understand this is beyond the control of the hotel. Overall, this is a nice, clean well maintained facility on a pristine beach and I would stay here again.

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for taking the time to share your experience with us, Busy-Mom-of-1! We're so pleased to hear that you enjoyed our modern and clean property as well as a full breakfast. We're always looking for ways to better serve our guests and very much appreciate your valuable feedback. We're truly sorry that the front desk did not provide the level of service that they should have and will pass this along to our management team. Should you have additonal feedback, please feel free to connect with our General Manager, Jeana, and we'd be happy to speak with you. We look forward to welcoming you back to our little slice of paradise one day soon. Safe travels until next time. --Krissy

"Weekend Getaway"

5
C8576IJalant, Pell City, United States 31/10/2017

We have stayed here before and absolutely love it. The staff is amazing, it's clean and convenient to everything. The view from the lobby while eating breakfast is beautiful. I would like to give a shout out to JOEY!! Thank you for the perfect room!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, C8576IJalant, for choosing to stay with us and for taking your time to give us this fantastic rating! We are so grateful to you for coming back to stay with us multiple times and that our staff was so amazing, especially Joey. It is great to know that our location worked out so well for you during your visit. We're glad you enjoyed a wonderful breakfast while enjoying a one of a kind view. We hope you can come back again the next time you are in our area. ~ Liz

"Trying"

5
R1217VYanna, nashville, United States 31/10/2017

We felt the staff made sincere efforts to please. Keys didn't work first time around, need them to access pool and common areas in addition to room. Bar had limited selections This web site is pathetic.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
We truly appreciate you, R1217VYanna, for taking your time to give us this fantastic rating. We're so pleased to know that our staff were welcoming and tried very hard to make your time with us wonderful. We're sorry to hear about the key issue but are pleased that we were able to resolve the issue for you. We hope to have you come back again the next time you are in Orange Beach. - Liz

"Beach Beauty!"

5
zigd, San Diego 29/10/2017

An amazing, immaculate hotel property with excellent value right on the Gulf. With an excellent sugary sand beach and the warm Gulf waters, we'd love to go back to this Best Western. The staff was terrific and the beach front view is awesome!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the excellent review, zigd! We're so happy to hear that you enjoyed our beachfront property as well as the terrific staff too. We look forward to welcoming you back to our little slice of paradise one day soon. --Krissy

"GET AWAY TO THE COAST"

5
User 28/10/2017

My Wife Kathryn and I got to the gulf coast to relax from our lake house in Georgia so we have tried it all. The rental House are one of our preferred places to stay but after the Tides it may change our thinking. We love the access to the beach and proximity to good restaurants and Zeke's Marina for fishing trips. Great breakfast and balcony beside the Lobby (which we used quite often) great rooms we stayed in an inland room and used the hotel balcony for our coffee and wine overlooking the ocean. Great lobby on the 4th floor which took a little getting use to. The last day we had a slight insect problem in our room but after calling the front desk Gina the Manager was right there and handle the situation for use we were treated very well will be going back as soon as we are able. The las day we were there my wife fell and broke her shoulder at a near by restaurant, so it may be a couple of weeks. Thanks again to a great staff, Jesse & Kathryn

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for the terrific review, Jesse! We're so happy that you enjoyed the easy beach access and close proximity to local restaurants. Also, great to hear that you enjoyed your balcony views too. Gina is wonderful and we're so pleased to hear that she addressed any issues you experienced promptly. We would like to wish your wife a speedy recovery and we look forward to welcoming you back one day soon. Safe travels until next time. --Krissy

"Stay with BW"

5
tedm273, Prattville, Alabama 28/10/2017

My wife and I enjoyed our October beach trip to the Alabama coast. This was our first stay at BWP the Tides in Orange Beach, and it won't be our last. The place is modern, clean, friendly, and a great value. Beach access is wonderful. The breakfast is great. The lobby is awesome, and the people are friendly.

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, tedm273, for taking your time to give us this amazing rating and for sharing with us your experience. It is absolutely wonderful to know that you truly enjoyed your visit and that you found our hotel to be clean and modern. We're so very pleased to know that our staff was so welcoming and friendly to you during your visit. We're so glad you enjoyed taking a stroll along the beach and that you started each morning with a great breakfast. We can't wait to have you and your wife back again. - Liz

"Outstanding Value in a Great Location even in the "inland" rooms."

5
TravelingKevin, Indianapolis IN 25/10/2017

This is a great hotel with a very reasonable price. It really helps that this is a newly built hotel (2017). It not only has great decor and amenities, but is a really smart design for Hurricane prone areas (the firs three floors are parking making this a much safer hotel if flooding should occur). The common areas are really beautiful and functional. The guest balcony is great, and the pool, hot tub, and balcony are all nice for the size of the hotel (somewhat smaller hotel means fewer guests sharing these spaces). My family stayed in one of the "Inland" rooms with bunk beds. Although these lack a balcony and direct beach views, they are fantastic rooms for a family and the common spaces in the hotel are great for views and hanging out. The pool is rather small, but the outdoor bar and overall layout of the common areas make this a really fun hotel to enjoy. It is unfortunate that the nearby fishing pier is private access for another property, but the location on Orange Beach is excellent for this hotel. There are a lot of great little features at the Tides, like free water refills at the Brita filler station, free Keurig Coffee, free breakfast, free parking, etc. This makes the cost of the stay very reasonable and predictable. I highly recommend it to families or couples.

"Great hotel and location!"

5
Matthew P, Vevay, Indiana, United States 23/10/2017

We just got back from a weeks stay at BW the tides and I have nothing but good things to say! We read the reviews before we booked as we always do and the all seemed pretty good. When we arrived my wife stripped everything off the beds to check and make sure there were not uninvited guests. Not because she suspected it, just because that is what she always does. It passed her test. The only thing we did find was a water bottle that had fallen behind the night stay. I cannot say enough about the pool and hot tub area overlooking the beach. I could watch my family on the beach while I was swimming in the pool! The staff was incredible. From the front desk workers to one of the managers, Desmond. That guy was made for the hospitality industry. The lady that took care of cleaning up the breakfast area on Monday and Tuesday was about as sweet and polite as they come. I think her name was Beverly. Even one of the night shift guys talked with us for awhile and gave us some local info while sharing a hot dog with us on the provided grill. He even knew that was what we were planning on doing for dinner that night so he made sure the grill was clean for us and ready to go! Overall a great place to stay and would definitely return!

funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Matthew, we are over the moon to hear that you enjoyed your week long stay with us. So wonderful that our beds passed your wife's test and that the view from the pool overlooking the beach did not disappoint. Also, thank you for the kind words regarding our staff, in particular, Desmond and Beverly. We will be sure to pass along your kind words to our team so we can celebrtate their success together. We can't wait to welcome you back to our little slice of paradise one day soon. --Krissy

"Perfect hotel for our family of 5!"

5
disneyhead5, Baton Rouge, Louisiana 22/10/2017

It's so nice to find a hotel for a family of 5! Our room had 2 queen beds and a small alcove with 2 bunks, a tv, and 2 beanbag chairs. The closet was large with a mirror, ironing board and outlet, shelves, and wire basket drawers. The lobby is on the 4 th floor providing a gorgeous view for enjoying the free breakfast. They serve a much nicer free breakfast than the typical hotel. Real eggs, sausage, breakfast tortillas, waffles, pancakes.... and flatware wrapped in a cloth napkin! The beach was just steps from the pool area. Nice pool and hot tub area. We loved it. Especially the winter rates!

funandmemorable, Online Concierge at Best Western Premier, The Tides Hotel, responded to this review
Thank you so very much, disneyhead5, for taking your time to give us this fantastic rating! We're so very pleased to know that your room had so much space and that you were able to truly enjoy an amazing view with your breakfast! It is wonderful to know that you were able to enjoy the beach and pool area. We hope to welcome you back again anytime you are in our area. - Liz

"great hotel"

5
josephbH1408DZ, Springfield, United States 21/10/2017

This is a great hotel very clean, employees are friendly and helpful, rooms are quiet, breakfast was really good, all parking is under roof and the location is good, a easy in and out. We stayed here three nights and loved it. When back in Orange beach this will be our hotel.

"Great view but management needed to be on the same page :)"

3
tonyah684, MADISONVILLE, United States 18/10/2017

I didn't get the room I paid for due to a hurricane. My room was much smaller. I was not happy with the refund due to being told one amount and receiving a different amount. The atmosphere was excellent and the people were nice but didn't seem to have time for my complaints or there was just really nothing they could do about them. I was a really nice place other than that.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.