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Best Western Plus Hotel Saddleback Inn & Conference Center, Oklahoma City

4.0/5  - basé sur 1003 notations.
4300 SW 3rd Street, 73108-1024, Oklahoma City, United States - See map

Recently renovated rooms, professional event staff, beautiful decor and plenty of room are what meeting planners look for in meeting space. That is exactly what our Oklahoma City hotel delivers OKC-style. Hotels in Oklahoma City are a popular choice for big events, but our Oklahoma City hotel sets the bar high. We offer plenty of room, an expert event planner and a superior location. We offer inexpensive Downtown and Bricktown shuttle services. Our guests can easily get to local destinations free within a three mile radius and only a $5. 00 nominal shuttle fee for destinations 3-8 miles from the hotel. For those looking for convention facilities, our Oklahoma City hotel has it all. With great proximity to the airport only five miles away, many guests stay with us just for a special event and can then get to their connecting flight easily. Our hotel has been renovated and we invest in upgrades every year. A great, free full breakfast at our Oklahoma City hotel gets everyone started on the right note, whether it’s for a day of meetings or you’re on vacation. White Water Bay is nearby, and it’s a favorite first stop for many guests. However, business travelers might need to quickly reach the Cox® Convention Center or Bricktown. The oil and gas industry, IT companies, FAA, government workers and military service men and women all call our hotel their home away from home. Softball teams are also frequent guests at our Oklahoma City hotel, and the Oklahoma State Fairgrounds is nearby, which always draws a crowd during the season. It’s our proximity to local attractions and restaurants along with easy highway access that makes our property so appealing to many. We’re right off I-40 and I-44 and we offer a resort-like atmosphere along with plentiful conference and meeting facilities. A full-service restaurant and saloon along with guest laundry are appreciated and make you feel right at home. Book the Best Western Plus Saddleback Inn & Conference Center. Enjoy your stay.

Best Western Plus

Hotel Saddleback Inn & Conference Center

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Hotel advantages

  • 24-hour front desk
    24-hour front desk

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1004 guest reviews
NOTE ISSUED
Excellent
445
Very Good
348
Average
121
Poor
64
Terrible
26
REFER TO NOTICE
Business Business
221
Couples Couples
285
Family Family
308
Friends getaway Friends getaway
76
Solo travel Solo travel
66
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not good exprience"

2
11/07/2018

Motel not a Hotel. Hotel rooms are on inside not outside in the back of building. Frist and second and third day toliet kept stopping up. Liked the room not the open vanity. Same breakfast everyday for 5 days. Sandwiches for lunch and dinner. Last night of stay was Sunday and all they served was breakfast closed rest of day. Not everyone wants to get in the car or van and go to eat out all the time at least have some options. They even cut off room service at 9 pm we got in at 11 pm. Have traveled a lot but this was second to the worst.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Bye Bye, We're sorry we didn't make a better impression on you. I hope you might come back and give us another chance! We do value you business!

"Excellent stay"

5
07/07/2018

Picked this hotel on a whim and I have to say it was excellent!! The check in staff was fabulous. Nice sized room so you don't knock into each other. Super clean room and property. Close to I-40 and fueling stations. I didn't use the pool but the pool area looked clean and welcoming. Laundry self service was a godsend for this weary traveler who didn't pack enough and had to wash a little lol. The morning staff for check out and the breakfast area--shout out to Monica-- was excellent. Very welcoming and overall great experience.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the great feedback as well as your positive comments! I will pass on your shout out to Monica and I am certain she will appreciate the recognition. Please come back and see us again soon!

"A Good Stay"

4
25/06/2018

The room was clean, comfortable, and quite large. The service was friendly. The TV was a good size. The layout for the bathroom area was good with it's seperate vanity area. There was the horrible plastic shower curtain, with coffee supplied although with the powdered substitute milk powder, but we got some real milk, so no problem. The bed was comfortable. We enjoyed dinner in their restaurant, and breakfast also pleasant. They had a nice and very friendly in house bar, and the pool area, although we didn't use it looked very nice and was sheltered from the wind.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
John, Thanks for staying with us! We appreciate your business!

"Great hotel."

5
24/06/2018

Very vlean and quiet. Staff was very friendly, especially the breakfast staff. All smiles! The full breakfast was very good. It is close to all the sights we wanted to see. Easy to get to. Plenty of parking. Two couples and we had a suite, very roomy.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
kathy, Thanks for staying with us and for posting a review! We appreciate your business!

"Nice place, but hard mattress"

3
18/06/2018

Every thing was good at this hotel, except the mattress. We reserved a room with king bed,and was very disappointed with The hardness of the mattress . Suggest trying a queen mattress. Overall is was a good,not great stay.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tom, We're sorry that you didn't like the mattress. Our mattresses are Serta Cheshire III Premium Hotel Mattresses and they do lean more toward the firm side. They are pillow top with the pillow top sewn in to both sides so it can be flipped regularly. I hope you'll come back and try us again. Maybe the Queen mattresses would be more to your liking.

"Country-style in the city"

5
18/06/2018

We're headed on to Trinidad, Colorado and this was our stop-off, gotta date at Tommy's tonight, drop-off the Maltese sisters, & have a place to shower to-do-it-all again-tomorrow kind of Inn! That's a lot! But we made it traveling history..... Keep partying, those taillights are Tommy & Leslie's.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tawsr, Thanks for being our guest! We appreciate you!

"Great stay!"

5
17/06/2018

I had a great experience staying at this hotel. I really don't trust any other hotel brands. Best Western had never let me down. The front desk staff are all friendly as well as the shuttle drivers. The restaurant staff are also good at what they do.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Our thanks to your entire "Party of four" for being our guests! We look forward to your next visit with us!

"Wonderful stay"

5
16/06/2018

Needed a quick stay thru OKC. Very clean room, bathroom, etc. Parking lot very well lit. Staff amazingly friendly. Within walking distance of many eateries. Had a lounge and bar onsite also. Definitely recommend and will continue to stay at BW!

"Awfull"

1
15/06/2018

It may be a language thing but Best Western Plus in Europe are hotels, no way is this a hotel, it is a motel but charging hotel prices. The check in is beautiful, the staff are really unpleasant, I do not understand why people do jobs the obviously hate???? You are then redirected to the MOTEL, shock horror, lots of dogs everywhere, all going to the toilet everywhere, we love dogs, but this was awful. The MOTEL backs onto the very busy interstate, traffic noise ALL NIGHT, it also overlooks commercial properties, where they move large metalic objects and drop them several times a night, so forget sleeping. The room was good, clean and well appointed. Then breakfast!!!! no hot food left, and I was in a que for over 10 mins before replacements arrived, several people just looked at what appeared and walked away, and no decaf coffee. Do not stay here look elsewhere at these prices HOTEL accomodation is available.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Paul, I cannot find any record of your stay with us. Perhaps you stayed under a different name. Regardless, if you did stay with us we're very sorry you did not enjoy your stay.

"extra charges not warranted"

1
14/06/2018

I don't usually leave bad reviews. I base my stays on the reviews people leave. So I need to let you know about my experience. I made my reservation and told the person I had a dog with me. I was quoted a price. I checked in and told them I have my dog with me. I was not told it was a different price than what was originally quoted. My card had a hold on it for that amount. Four days later my bank tells me there is another charge for $173.00 I went to the desk to ask what that was about. First I was told the original amount wasn't enough for the week I was staying. I said, no that's what I was told and you can't just add more without notice. Then I was told it was a $15 a day charge for the dog. I said, 15 times 7 is not 173. The front girl looked confused and said a manager could explain it to me. Well excuse me. I understand what an extra dog charge is and that isn't it. So I'm going to complain about the very noisy air conditioner. The door that I have to insert my key into 10 times before it opens. the bugs that bite you while you sleep. See pics. The fridge that doesn't cool. the pillows are nice but the sheets and blanket is rough and itchy.I wouldn't mind this so much but they want to charge me $173 extra dollars that they don't even know what it's for. I'm still fighting them on this. Watch out. this is what is noted on my reservation confirmation, note the dog is mentioned: RATE BOOKED: BW REWARDS MULTI NIGHT STAY PROMOTION MEALS: Full Breakfast ADDITIONAL TAXES/FEES: OCCUPANCY TAX @5.5% CITY/STATE TAX @8.625% CHECK IN TIME: 2:00 p.m. PRODUCTS: GUARANTEE: Visa CANCELLATION POLICY: If you should need to change or cancel, please do so by 4pm hotel time on 10 June 2018 or your credit card will be charged. INFORMATION: GUEST IS BRINGING PET. FIRST TIME GUEST. EVENING ARRIVAL.

"Recommended"

5
11/06/2018

We booked this place last minute on our road trip, as we decided to drive a few more hours. Pleasantly surprised. Easy to find off of Hwy 40, very nice place, and very friendly. It's a pretty big complex, and we asked if there was a luggage cart near our room, which was upstairs, the person at the desk said no, only in the lobby, but we will have someone bring you one to your car. I've never had service like that offered at a BW. We said it wasn't necessary, but the offer was most appreciated. We will stay here again.

"Friendly Hotel"

4
08/06/2018

We stayed here for one night on our way through Oklahoma, and had a lovely time. The staff were very friendly, and approachable, and nothing was too much trouble. The rooms are very clean, and spacious with everything in them. The complimentary breakfast buffet was quite extensive, and well presented. Would recommend if passing through.

"Old hotel renovated "

4
07/06/2018

Erika greater us warmly and was very personable. First thing I noticed when entering our room was the access was from the outside which reduces security considerably. The room was clean and comfortable. We were unable to control the air conditioner. Breakfast was very inviting and plentiful. Many hot items were cold.

"Recommended"

5
04/06/2018

Good, comfortable hotel for the night off interstate highway, easy access, well maintained and staff were friendly. Breakfast was usual in a restaurant with western cowboy decor - enough a cause of excitement for an Asian!

"Saddleback Inn in OKC"

5
31/05/2018

This was the first time we stayed at this property, but it won't be the last. The inn was clean, convenient, comfortable, and had all the amenities we look for: King room on ground level, pet friendly, pool, restaurant, bar & complimentary breakfast. We parked right outside our door, there was a large grassy area for the dog (and it was very clean), the bathroom/shower was large & clean, the bed very comfortable. We ate at the restaurant & it was very good. The complimentary breakfast the next morning was exceptional, with different types of eggs & meat. The pool was clean & very comfortable for sitting by. A little too cold for swimming, however. We plan to always make this place our last stop on the way home from road trips out west.

"I wish the other BW Plus would learn from these guys"

5
31/05/2018

I wish some of the other “so called BW Plus's” would learn from these guys! This was not my first stay at Saddleback, and if I need a place to stay in Oklahoma City in the future I definitely will stay there again!

"The room is nice beds are comfy but pool was filthy"

3
29/05/2018

The room was average size. Beds were good for hotel beds but the place is definitely outdated and could use some upgrades. The pool is horribly filthy and I've asked staff numerous times now to clean it. There's a lot I can put up with but a filthy pool is not ok. Hair debris and lots of leaves bugs and just overall disgusting stuff floating in the pool for over 3 days now. You cant even see the bottom it's so cloudy. It would be a 4 star if it was clean.

"saddleback"

4
24/05/2018

this hotel is old but is kept up nicely and has a nice staff, clean rooms, nice relaxing pool area, its an outdoor pool but is in the middle of the rooms, so no traffic, they have a nice restaraunt and free breakfast.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Julie, Thanks for staying with us and sharing your comments! We hope to see you again soon!

"Sad"

2
15/05/2018

Poor staff knowledge about information being relayed to us regarding services Extremely poor internet Free bus shuttle but over 3 mile is $5 per person Restaurant available but not on Sunday Asked price of room took room and charge different when questioned it only holding in case of damage etc. not told this at time of check in

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. Gorman, As I stated in our previous communication, we regret that your experience with us was not as positive as we had hoped. The new desk agent that checked you in could have done a better job of explaining things to you. Please except our apologies once again. I do want to reiterate that the information you cited is readily available and listed in detail on our booking site. Our restaurant is open three meals a day including room service with the exception of Dinner on Sunday nights. We are closed on Sunday evenings due to lack of demand during that meal period and because there are 50+ restaurants of every conceivable cuisine within 2 miles of the hotel which we offer free transportation to and from. As you mentioned, we do offer free transportation to and from the airport and anywhere within a 3 mile radius of the hotel. Shuttle trips over 3 miles and less than 8 miles do require a $5 round trip shuttle pass. We do not provide transportation for destinations over 8 miles. You were upset over a shuttle ride to Bricktown that costs $30 each way in a cab that we offer for $2.50 each way. This nominal fee doesn't even begin to cover our costs of providing this service but it does help to mitigate some of the fuel costs. I wish you would have called for assistance with your internet based device. We have staff on hand 24/7 to assist with our free hi-speed service. We received no other complaints or inquiries concerning the internet service and we had numerous guests residing in your same area of the hotel. It was likely a simple issue with your device that we would have been pleased to help you with. As we explained regarding your question of a slightly different amount showing on your credit card account, that was not a charge but simply an authorization. Your final charge was exactly as quoted to you. Our software pre-authorizes 20% over the anticipated amount of your stay which opens up the different revenue centers for charging privileges to your guest room. This is a consistent and common standard practice for full-service hotels. Again, we regret that we didn't make a better impression and we apologize for our poor communication. We do value your business and want you as our customer!

"A good value, not much else going for it"

2
07/05/2018

My recent stay at this location was nothing exciting, but it served its purpose as a place to sleep for a decent price. My room itself was average. It was in need of some updating, but it was clean enough, spacious and had the usual amenities that make traveling a little easier (fridge, microwave, coffeemaker). The main issue is there is practically zero noise reduction. You will hear anyone walking by outside, coming down the stairs, etc. My room was directly in front of the pool, so not only did I hear all of the waterplay, the acoustics of the area made it so I could hear and understand conversations that were taking place in the pool itself. The constant noise was definitely a letdown. The grounds are also in need of upgrades. I know this place is sticking to the rustic ranch theme, but the furniture and decor were crusty looking, covered in dust, ready to break, that sort of thing. Also, my stay here was during a rainstorm, and there were several leaks throughout the common areas and hallways. Nothing like seeing buckets everywhere to remind you of the storm outside. The restaurant and bar onsite are actually a nice touch. The dinner and drink selection is decent, but the breakfast buffet is very limited compared to other hotels within the same price point. The bar is well stocked and has a pool table and TVs, which makes this area a nice space to enjoy the manager reception snacks and hang out. The staff I spoke with was very courteous and friendly, but somehow messed up my billing after asking them repeatedly to check it. I asked several times on check in to make sure it was being billed to the company credit card and not my own, and was told each time that they had taken care of it. When I checked out, the receptionist caught the error and had to change the billing. Not a great use of time when trying to catch a flight. At least the price was good. In the end it was a decent stay, but next time I'm in OKC, I'm not sure if I would want to deal with the noise, leaks, and billing issues again just to save a few bucks.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jerry, Thanks for staying with us and for taking so much time to provide your review. Please accept my apologies for the billing issues you experienced. In reviewing your folio I do not show any charges whatsoever made to your MasterCard, all charges went to the company VISA. There was a $50 authorization made to your personal card to open the various revenue centers for charging privileges to your room but since you had no charges during your stay nothing was posted toward that authorization. I have to be honest, we have not received noise complaints from the area where you stayed inside the pool courtyard. In fact, it's the area where we place people in when they request a quieter area. We are checking the door seals and sweeps in Room 1038 to see if that might be where the issue was. I am also perplexed about the furniture comments. Your room furniture including the lounge chair, ottoman and task chair at the desk and the bedding package are literally "months" old. Every room on property was renovated from floor to ceiling in late 2017. If there is other furniture on property that you're referring to, we'd be grateful to know what that furniture is so it can be addressed and corrected. Our breakfast buffet is one of the highest rated in the Best Western system. Instead of the usual limited service make-your-own-waffle self-serve breakfast, it is in a full-service restaurant with service staff and features scrambled eggs, hash browns, bacon and sausage, biscuits and gravy, fresh fruit and melon, hand fruit, yogurt, assorted cereals, oatmeal, bread, donuts and pastries, assorted juices, coffee and hot tea. If that is viewed as limited then that is regrettable. I am however pleased to let you know we are installing a brand new induction heat buffet line next week to serve our breakfast buffet on as well as our other lunch and dinner buffets going forward. We're sorry we didn't make a better impression with you on your last visit. I hope you'll consider giving us another try. We do value your business!

"Overnight review"

5
05/05/2018

Great all the way around. Very impressed with the cleanliness overall, and the breakfast. Great staff at check-in, as well. Also had good communication with staff on route to the hotel. Helped me out with the usage of my points.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We appreciate the time your took to leave this positive review! Please come back and be our guest again soon!

"Marathon weekend"

2
30/04/2018

Listen I know that management is going to jump on line and tear my review to shreds- but if you are going to be a guest here you need to be aware of a couple of things-the road noise is unbearable unless you are exhausted- thankfully two of the nights we were however one of the nights we stayed it was just horrible. Housekeeping staff seem ok- however they seem as if management wants them to conserve towels wash clothes- coffee for the maker in the room. The breakfast buffet was adequate- however after giving our breakfast coupon to the person at the serving area we were asked 3 more times by others for this coupon. It's a smaller area so it felt as if we were being rushed out- and hey that would be fine- but you cannot take food out it is dine in only- so no leisurely morning breakfast and coffee- however the lady that was there Monday morning was completely gracious and welcoming to us. Trust me unless you get a fantastic deal on a room by the road- just go some place cheaper. I did not complain while we were there- this was a one time trip for us to Oklahoma City- we always stay in Best Westerns this time I was really let down.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. Engelhardt, First of all, thank you for staying with us. We regret that you weren't 100% satisfied with your stay. Nobody here is going to tear your review to shreds. Our customers are the reason for our existence, not our adversaries. We value feedback from our guests, especially if there's an area where we let you down. We hope to have the opportunity to host a future stay for you at the next Memorial Marathon. I would encourage you in the future to contact the front desk if there is any issue with your stay. Our guest contact reports show no calls from you regarding noise issues. Room 1075 is not a room we typically have any noise complaints from. However, we would definitely do everything in our power to find you another location where you would be comfortable and could get a good night's sleep. We have 220 rooms in our hotel in 5 buildings and out of those rooms, only 17 are impacted by proximity to I-40 so the vast majority of our rooms are unaffected by this issue. Regarding the breakfast capacity, I suspect that you may have been unaware of our overflow breakfast area in our Patio Room that is an annex the dining room. The dining room seats 88 people but with the overflow room we can accommodate up to 135 people at any given time. I did want to let you know that in addition to the total renovation of our guest rooms, meeting rooms and public areas late last year, we are installing a brand new state-of-the-art induction heat buffet line in the restaurant the latter part of next week. We greatly value your business and we hope you will return for the next marathon and give us another chance to provide you with a better experience. I encourage you to contact me directly for your next reservation as I would be pleased to manage your next stay to a successful outcome.

"Road trip with my grandson and his dogs"

5
27/04/2018

This Best Western was one of our stops as we drove toward Kentucky. We arrived around one in the morning and got the room. The room was big and the beds were comfy. Pet friendly hotel cause we had two dogs with us. Big enough place to walk the dogs. Well lighted and security drove around at night. Had a nice rest,ate breakfast and we were on our way. Good place to stay if you have pets.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Juan, Thanks for taking time to share your experience at our hotel. We hope to have you as our guest again soon!

"Great hotel and very clean!"

5
24/04/2018

The rooms were clean and I believe the carpet was new. Beds were comfortable and everything was in good working order. The staff was very friendly. We will definitely stay there again when in the OKC area.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for choosing our hotel and for your great review! We appreciate your business!

"A Phenomenal Stay"

5
23/04/2018

The check-in reception was very polite and helpful. The room was in top notch condition, with only one appliance showing signs of wear and tear. The breakfast was fantastic, and the service was very kind. Check-out was a breeze, with no problems.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Shane, Thank you for staying with us and for taking time to share this review. We greatly appreciate your business and hope to see you again as our guest soon!

"Good Stop IV"

5
22/04/2018

Very large hotel. Easy on and off from I-40. Nice size suite with ceiling fan. Good breakfast. Coffee not so good. Friendly and helpful staff. Need to publish that bar and restaurant not open on Sunday. Good spa and sauna. Pool not open this time of year. Close to eating places and service stations. Easy to get to airport and downtown.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for taking time to review our hotel. Sunday evening is the only evening that the club and restaurant are closed but as you noted, there are a myriad of restaurant and sports bars within a mile or so of the hotel. Thank you for the feedback on the coffee. Our F&B Director is reviewing bids for our coffee service and this feedback is most helpful. We look forward to your next stay!

"Recommend this hotel"

5
14/04/2018

Great Hotel clean comfortable stay excellent breakfast in the morning plenty of variety eggs bacon sausage hash browns. Full service restaurant and bar/lounge. The surrounding neighborhood might seem a little rough but I haven't had any trouble at this hotel security on site. Will definitely be back.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mark, Thanks for staying with us and for taking time to post your reviews! We appreciate your business and look forward to your next stay!

"No complaints "

5
04/04/2018

We stopped in Oklahoma City on our way to a wedding. The staff was friendly and our room was clean. Bed was comfortable. Room was spacious. We enjoyed our stay and have no complaints. I would recommend this hotel.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for staying with us! We hope to see you again soon!

"Excellent experience"

5
31/03/2018

Beautiful hotel! Easy on and off from the interstate. Clean, very pleasant and helpful staff! Great restaurant and free breakfast. Would definitely recommend this hotel when traveling. We were traveling across country and this hotel was a welcome place to stop and rest.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for staying with us and for taking time to share your wonderful comments with others! We appreciate you!

"WHAT A SURPRISE!"

5
27/03/2018

This Best Western hotel was a delightful surprise. First, it is conveniently located right off the freeway. Secondly, after driving for 12 hours I was completely tired and famished. What a delight to learn there was a complete restaurant and bar located inside. Hallelujah! The Southwestern decor was well done and the serving staff was more than helpful. The room was clean, offered a fridge and was near to the outside pool. I was more than pleased with the price (which was less than my typical stay at a Hilton or Marriott) and provided oh so much more. I recommend this location to business travelers like myself as well as to families needing a place to stay the night.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Brenda, Thank you for staying with us and for the great review. Thanks for helping to get the word out about our hotel. We're the largest full-service Best Western in this part of the country and we do cater to corporate travelers. I hope you will return again and be our guest again soon!

"Great Hotel if traveling with pets!"

5
23/03/2018

We happened upon this hotel by chance while searching for a pet friendly hotel. I would highly recommend this Best Western whether you have a pet with you or not. They had pet stations outside the rooms for easy convenience. The check-in and check-out staffs were extremely friendly and helpful. The hot buffet breakfast was a pleasant surprise. We plan on staying here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Penny, Thank you for staying with us and for the great review! We look forward to your next return visit with us!

"Very clean & bug free!!!!"

5
19/03/2018

Peace of mind when u pull back the sheets , mattress cover, and find no dust nor bugs! Very clean! The ladies at the front desk were helpful! Breakfast is good too! GREAT location! I always stay here for conferences.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tina, We appreciate all your past business and the time you took to share this review. We look forward to your next stay with us!

"Clean,comfortable, traffic noise"

4
14/03/2018

This room was easy to get to and very clean. Good size for 3 of us. The only down side was we could hear traffic all night. Try to get an inside room near the pool. We also missed breakfast because it ends at 9:30. I wish it ended later.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for taking time to leave a review! Please contact us directly on your next stay and ask for a poolside courtyard room. It's a very quiet area. We look forward to your next stay!

"Incredibly clean and quiet.."

4
04/02/2018

Loved the main area/lobby. Hotel was very clean and easy to get to, yet location is a little weird. not very well lit towards back parking lot of hotel.(not best for solo travelers) receptionist was incredibly helpful and friendly.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mandi, Thanks for staying with us and for your positive review. I appreciate your comments concerning the lighting in the back parking lot. We did discover a couple of OG&E owned lights that were out that we were able to get them to replace. We do make it a policy when reviewing daily arrivals to block single female travelers towards the front of the hotel as close to the lobby as possible. We have 24-hour security and our areas of our property are very safe, however we want our female guests to "feel" safe and blocking them closer to the lobby seems to be appreciated by our solo travelers, both male and female. Thanks again for staying with us!

"Good place to stay"

4
30/01/2018

Good breakfast, good bed, great staff. Decor is old style, elevator is a little scary and highway noise can be loud depending where you are. Nice pool. Small bar and restaurant but I haven't been to either one.

"We at the hotel, motel, Best Western Plus!"

2
29/01/2018

I stayed at this hotel whilst driving through Oklahoma as part of a Route 66 road-trip. Overall, I was disappointed as this was possibly the worst motel I stayed in on my journey. The rooms require refurbishment and don't feel particularly secure given the fact they face the parking lot. The complimentary breakfast was ok but below par when compared to other Best Westerns.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Adam, We want to thank you for staying with us on your trip. I wish you would have reached out to us on September 3rd, 2017 when you stayed with us instead of five months later. We would have welcomed the chance to make it right for you. As you no doubt saw during your stay, we were finishing up a total renovation of the property including every public area and every guest room. Just due to unfortunate timing and availability when you arrived you were assigned one of the yet to be completed rooms. We hope you will consider returning to experience one of the new rooms now that all are completed top to bottom with new furniture, design, carpeting, color scheme and bedding package. Please feel free to contact me directly on your next trip to OKC and I will VIP your stay!

"Very Professional Pictures"

3
24/01/2018

It really pays when you have nice pictures of the property posted on the internet. From the web site photos, this one seems to be in the Colorado mountains but in truth, it sits behind a large storage facility in a small industrial part of Oklahoma City. Its an older facility that has been fixed up and acting like a resort and conference center. The room was nice enough and clean. The shower and bath had been freshly caulked, but did show some evidence of mildew on the wall. And, the knob to activate the shower was very stubborn. Excessive pulling on it had loosened the faucet from the wall slightly. Breakfast was a very nice all you can eat buffet featuring scrambled eggs, meat, pastries, biscuits, fruit, and all of the other expected breakfast items. However, toward the ending time of 9:30, the food was not as hot and plentiful. There are also several chain type restaurants close by for dinner. Finally, the elevators both were out of order at the same time?? Second floor checkouts had to lug their bags down the steps to leave. I will probably look elsewhere on my next visit.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Sid, First of all thank you for staying with us! Please accept my apologies for the stubborn tub diverter. I encourage you to let us know while you're here about anything like this. We'll replace it immediately as we did after receiving your survey. It's a 2 minute fix. I wanted to clarify for those who might read your survey that our hotel is not "behind" anything. We are directly on SW Third Street in OKC and we are next door to a nice clean gated mini-storage and a Howard Johnson's Hotel with at least 8 restaurants in walking distance from he hotel. Your characterization made it sound like we're hidden behind a warehouse. I'm sure that wasn't your intention. I also want to apologize for the negative impact that our annual elevator inspection had on your stay. It definitely sounds like a bit of Murphy's Law was in effect as both elevators were not down for maintenance at the same time for more than 15 minutes. We regret that the timing of this resulted in a negative event for you. It appears that you enjoyed many other aspects of your stay and the few negative issues are not issues you should expect to encounter on a future visit. We hope you will come back and give us another try so that we ca provide you with a better and more typical experience!

"To all of you good folks looking for a nice stay."

5
20/01/2018

First, let me start off with this. All of you windbags, crybabies and those with European taste's on a working mans budget, GET OVER IT!. This is not the Waldorf etc, it is however the finest hotel I've stayed at in the 48 yrs I've been on this planet. Let me summarize: (1)The grounds are gorgeous. Very well kept, trash free and there are two rabbits that free range at night around the pool. (2)The rooms are what you would expect from a high class hotel. Very clean, well decorated and inviting. When you walk in the first time, a sense of calm drapes over you, (or at least it did me). (3)The tub/shower. Now understand, I am 6ft/7in tall and scale out at about 370lbs. I love big showers which they have but I also enjoy a nice hot bubble bath, AND THE TUB WAS BIG ENOUGH TO FIT ME...(not length wise but width) (4)Hungry in the morning?, no problem. They're breakfast buffet rivals all others. The buffet choices are to numerous to post so I will tell you what I had: South west scrambled eggs that had onions, bell pepper, seasoning and melted cheese on top. With that I had link sausage, home fried potatoes, hash browns, coffee and orange juice.The first morning I was there, they had no sausage so I had to resort to bacon,(barf), I hate bacon, no matter the source or who cooks it.They also had white gravy and picante sauce. I will admit though, after Monday, the biscuits seemed dull and tired, too dry to eat by themselves or with coffee, orange juice or even to sop up the leavings. (5)Customer service: Folks you can not get any better. They are so sweet and kind. (6)Room service.They hand you an actual menu from the Arizona Grill and what ever you order, it does come in Styrofoam, Rather, they take pride in customer service. Point is, get over yourself and book your stay at this hotel, you wont be sorry.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Warren, Thanks for taking the time to post such an extensive positive review! We are pleased that your enjoyed your stay and hope you will return soon!

"VERY NICE"

4
19/01/2018

We were honestly only here to sleep while traveling. It is located close to the highway and has many restaurant options nearby. The room was surprisingly very nice for the money. We don't usually stay at hotels with outside entrances, but the room location and the atmosphere made us feel very safe. The breakfast in the morning far exceeded my expectations. It was better than most other Free Breakfasts that I have experienced. The pool area looked nice and clean and would have been enjoyable in better weather.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We want to thank you for staying with us and for your positive review. We hope to have you again as our guest in the future! We appreciate your business!

"This is a Motel NOT Hotel"

2
12/01/2018

I usually stay at Best Westerns and prefer my door to open to a hallway versus outside. It feels safer and the carpet versus concrete helps keep noise down. This is the 1st Best Western I have stayed at that opened to the outside and it was hard to shut the door without slamming it. Therefore, we heard everyone coming and going. Was not impressed with the taste of the eggs or biscuit at breakfast either. And there were no waffles offered.

SaddlebackGM, Front Office Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Regina, As I mentioned to you in our previous correspondence, your business is very important to us and we value your feedback. We sincerely regret that the design and layout of our property does not meet with your approval. We were hoping that the full-service aspects of our property with an on-site non-smoking Sports Bar which serves food, a full-service restaurant serving three meals a day with room service available and an expanded full-service free breakfast would be viewed as a positive. Because we have 220 rooms and sometimes up to 400+ guests eating breakfast in a short window of time, the limited service make your own waffle options don't work here for purely traffic flow reasons. That's why we serve an expanded full breakfast with real plates and cups, real silverware with cloth napkins and a full service staff to wait on you. We are the #15 ranked hotel out of 154 hotels in OKC with nearly 1,000 Trip Advisor reviews. Again, we understand if our design doesn't appeal to you but please be assured we do value your business and we want you as our customer.

"I would stay again in a heartbeat"

5
11/01/2018

I chose this Best Western Plus because of the full breakfast and Jacuzzi/sauna. Both areas exceeded my expectations. Service was friendly, efficient. The comfortable, spacious room was perfect for our 3-day trip to visit family.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are so pleased that you enjoyed your stay and we want to thank you for taking time to let others know about it. Please come back and stay with us again soon!

"Comfortable and Clean"

4
09/01/2018

It was a clean and comfortable stay. The hotel was going through some renovations while we were there, but you were not even able to know that because of how quite the hotel was and the staff was very attentive to ever need we had.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Chad, Thank you for staying with us and for the positive review! The renovations are complete now so we hope you come back to see them all!

"Comfortable"

5
06/01/2018

Comfortable people on staff with smiles and direct eye contact. The food from the restaurant was very good and hot when brought to our seated area. The décor was tasteful and clean. I very much liked that they placed our room close to the lobby and entry as it made me and my partner feel safe. The cleanliness of the room was also very comforting so I did not have to be concerned about that. Maps and other amenities were pointed out that really helped us navigate around the city much better. I would stay here again and highly recommend for anyone else staying in the brick town area.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tracey, Thank you for being our guest and for the great feedback! We look forward to having you as our guest again in the future!

"Great place."

4
05/01/2018

I recommend staying here. I will stay again. The room was clean and the staff was professional and accommodating. We left before breakfast was available so no comment there. No problems with the internet.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Michael, Thank you for staying with us and for taking time to leave your positive feedback! We appreciate your business!

"Great Stay Over"

5
04/01/2018

Great hotel just a few blocks off the beaten path. Good location for a stay over if catching a flight in or out of OKC. Just a short 5 minute drive to the Will Rogers Airport. Hotel has cozy rooms, professional staff, nice small bar and the restaurant was good, rooms were clean. would recommend to anyone traveling through OKC.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Patrick, We appreciate the great feedback and want to thank you for staying with us!

"Sadly visited the Oklahoma City memorial. We should not need these."

4
03/01/2018

Location was perfect for our stay. Room and staff, as has been the case in each Best Western that we stayed in during our cross country trip, exceeded our expectations.We now book Best Western exclusively when travelling.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
John, Thank you for choosing our hotel and for the great review!

"A Good Nights Sleep"

4
03/01/2018

Oklahoma Best Western says to you, you are at a Best Western. They have a wonderful check in/out staff, nice breakfast and extremely clean rooms with a nice decor. That is why we chose Best Western for all our hotels while we traveled across the States to our new home.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for including us on your trip and for taking time to post your positive review. We look forward to your next visit with us!

"Quick stay"

5
30/12/2017

My fiancé and I stayed here on our way from moving to Chicago from Arizona. The staff was helpful and sweet, and overall a present experience. The rooms were nice, and comfortable, and they even allowed my puppy (who's five years old) in. I recommend staying here

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Shannon, We are so glad that you enjoyed your stay! We hope you, your fiancé and your furry family member will come back soon!

"Overnight "

5
26/12/2017

Booked suite everything was great except had to request towels and washcloths. Full breakfast buffet included was very tasty! For the price and close proximity to Hwy 40 very convenient! Our room was away from highway, but I can see where those rooms closer to it might have issues sleeping as it's loud. Lots of gas stations and drive thru restaurants nearby. Very handy!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Janell, Thanks for staying with us! We appreciate you!

"Great place"

5
21/12/2017

The wife and I stayed here for a night away, the hotel restaurant had great food, the rooms were very clean, and the bartender in the hotel was very nice and friendly, all the staff was very friendly and wiling to help with what ever we needed

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Chas, We appreciate your business and your positive feedback! Please come and stay with us again soon!

"Can't rate this highly enough"

5
19/12/2017

I'll start with the only negatives which really didn't impact on our stay but may affect others. There is freeway noise but a plus to that is that it is close for access. The room lighting was poor but most hotels are! That aside I really can't rate this property & the staff highly enough. It started the moment we checked in as the girl was very nice & helpful by answering our questions about finding places by giving us maps, printed directions & offering the shuttle for $5 round trip each (or free within a 3 mile radius!). On entry the room smelt nice & the remote was in a little pouch which gives the impression of being clean. It was well appointed with good storage & also countertop space for wash bags etc with the washbasin being outside the bathroom. The bath had a fixed showerhead. There was a bar & restaurant off the lobby. Consequently they offer a full cooked buffet breakfast with proper crockery & cutlery!! The shuttle service is amazing. Within a 3 mile radius the ride is free so that includes Stockyards, Fairgrounds & Outlet Mall. You just call them when you're ready to be picked up. Otherwise it's $5 pp return to other places like Bricktown & the Memorial Museum. The Cowboy Museum is further out & not included. Parking Downtown is $5 minimum from what we saw although it was fairly plentiful. However with the shuttle you can try the breweries safely! The staff are a real asset at this property.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Pearl, Thank you for staying with us and for your great comments about the staff. We appreciate your business and hope that you will return soon!

"Needed a place in the middle of the night"

3
17/12/2017

It was late and we were driving all day on our way back east. We needed to find a place ASAP. This inn was on our way. Due to timing I glanced at the reviews and was not crazy how many stars I saw. Before this one we stopped at other motels in the area. Combination of parking was full of work trucks mostly, spaces were small and it arrived in the middle of the night. So upon arriving at this inn, we were drove around inspecting the place. Lighting around certain parking spots were just ok. But parking was not great if you have a full size pickup. And there were lot of pickups with trailers parked at odd angles that made the parking difficult. Staying in the truck my husband checked in and afterwards inspected the room. Eventually we moved to another parking spot that was kind of close to the room. Lighting was so so. Seeing where our room was and hearing the roaring of the traffic on the highway I was thinking this will be a long night. Upon walking in the room this was place was definitely old hotel but updated. And it was huge!! Also it had an odd smell like the stale of smoke. Had a divider wall between the bedroom and living area which was nice. There was a popcorn left near the TV. Not sure if that was from the hotel or a guest left it there. During the night you can hear the roaring of the traffic on the highway. Wow!! Even the A/C couldn't drown it. The next morning we were on the rush to get on the road so we didn't bother having breakfast at the inn. Overall our experience was just ok. It was almost 1AM by the time we settled and left a few hours later. But if you are a light sleeper with the roaring of traffic, you will have a horrible night. If we were to stay here again we will try to see if they have a room available no where the interstate.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Valberta, Thanks for staying with us. Yes, the complimentary microwave popcorn was from us. Sll our suites have complimentary popcorn for use by our guests. I am surprised that highway noise was an issue in your location, we don't typically get noise comments from those suites with the rooms facing away from the highway. I wish you could have experienced our breakfast. It's our most positively reviewed amenity in the hotel. I hope you will come back and stay with us again on your return trip. Ask for an interior courtyard room during your next stay. Those rooms are very quiet and secluded. We hope to see you again soon!

"Excellent value"

4
11/12/2017

Room was clean, service and Free breakfast was very good, beds comfortable and heat was properly controlled. Room was a 1/4 mile from front desk. Pet friendly. Nice pool but it was too cold in December to use it.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for staying with us and for the great review. We're glad you enjoyed your stay and hope that you'll return soon.

"Good place to stay"

4
11/12/2017

Nice Hotel, very clean comfortable rooms. Would stay here again when back on OKC. Did not get a second coupon for two adult breakfast , but we were okay with that since we had planned on going to Cattleman's for breakfast anyway. Only draw back is road noise ,right next to I-40, and outside doors, people going by on the outside ,even downstairs were rather noisy. But overall great place to stay and in walking distance to Trappers.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Lori, Thanks for staying with us. We appreciate your business!

"Mini Trip"

4
08/12/2017

This was an overnight trip to visit the National Cowboy Museum. Have always wanted to see the statue of “End Of The Trail”. It is the first thing you see on entering the museum, and it is stunning. The entire museum is a real treat. I highly recommend it.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Judy, We're glad you enjoyed your trip. Thanks for being our guest!

"Look forward to a good night's rest"

5
04/12/2017

This is one of our favoirte stops on our trip to our winter home in Arizona. We are always greeted like old friends and the room is always clean and fresh. The internet works great, the bathroom is clean and the beds are comfortable. Breakfast is also a plus. I would definitely recommend this hotel.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Patricia, We really appreciate your business and your positive feedback. We look forward to your next visit with us!

"Human friendy rooms."

2
30/11/2017

The room smelled like a kennel. The floors weren't swept. Outside the room looked like it was never cleaned. Don't stay here. I told the desk clerk the the room was sick. She said she could do anything.....maybe move use to another room at 11pm ? The check in took 20 minutes as their printer wasn't working.

"Noisy Stay"

2
21/11/2017

It always bothers me when hotels place a woman traveling alone in a room that is so far removed from the main area of the facility. The room I had was on the highway side of the hotel and felt a bit sketchy. I always travel with my small dog and had to walk her in what felt like a dangerous area. I do have to say that I did see a security guard late at night parked in the area I was located in. Somehow that made me worry more. Also, my room was very noisy. From the nearby highway to the loud refrigerator to the weird wave/humming sound somewhere in or near my room, it was distracting and made for a rough night. I had hoped that at least breakfast would make up for it, but it did not. I had to search out some hot water for my tea and scavenge for utensils. The food was mediocre.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Peggy, Please accept my apologies for not providing you with a better experience. It actually is our policy to place female guests toward the front of the hotel near the lobby. The fact that you had a pet is what determined the building that you would be in. The pet building is near the grassy areas to walk pets and where the pet stations are installed. That building is also the closest to the interstate and we were near capacity which limited the choices we had to offer you. As you mentioned we do have security 365 days a year that protect the property. I am sorry that we weren't able to provide a more positive experience. I hope you will consider giving us a second chance to provide you with a better experience.

"Traveling Meme"

5
20/11/2017

This Best Western was in a ideal spot for out weekend for the An Affair of the Heart. It was close to the fairgrounds, restaurants, and the outlet mall. The rooms very nice, beds comfortable, staff very friendly and useful, and the breakfast buffet was very good. Even thought the buffet was within 30 minutes of closing, hot food was begin brought out.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Shirley, Thanks for staying with us! We have been hosting Affair of the Heart stays here for many many years and always appreciate the fine folks who attend this event Please come back and be our guest again soon!

"Not that good"

2
13/11/2017

I can do without the write around the toilet and the mold on the shower curtain. The room had large cookie crumbs or something under the couch that I had to get before my dog did. The sofa bed was like a rock .

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dear Ms. Jones, Per our previous correspondence, I have posted the bonus Best Western Rewards Points that were referenced. Again, we appreciate your business and want to apologize one more time for the issues you experienced. We hope to see you back soon and gain the chance to provide you with a much better and more typical experience.

"Great Places"

5
12/11/2017

We all ways stay at Saddle Back when in OKC. An Best Western when in Norman, OK. The staff at Norman is great and OKC. I also posted them on my face book page. Yhese people is what America all about. Hard working, caring and makes you feel like they were glad you stayed.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Darryl, Thanks for the positive words. We appreciate your loyalty and your business!

"Excellent stay"

4
11/11/2017

Upon arriving I was greeted like an old friend. Nice. And for only the second time in 8 stays I actually received an upgrade to a suite. Evan though I am a diamond member, the Saddleback is not know for handing out upgrades very often. If you are in the OKC area and want a comfortable place to stay with an excellent resturant and bar, this is the place. I always stay at the Saddleback.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Michael, We appreciate your loyalty and thank you for being a Rewards Member. We certainly do take every opportunity we have to upgrade our Rewards Members to suites or premium locations (poolside, etc) every time there is an opportunity. We are in a 3 month stretch of Equine Events at the fairgrounds currently and those wonderful horse show guests love those suites and reserve them pretty quickly since they are here for 7-10 nights at a time. We only have 34 suites out of our 220 rooms so they go fast. Rest assured, if we have the opportunity to upgrade you, it is our pleasure to do so! Thanks again for being such a great part of our Saddleback family!

"Nice room. Good price"

3
04/11/2017

Older property that has been kept up well. Beds & bedding were below average. Breakfast was average. Parking ok. Had dinner there one night. It was good very good. We will try it again next time in the area.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jack, I regret we didn't make a more positive impression on you but I'm pleased you indicate you will return. I hope we will provide a better experience for you this next time!

"love this place"

5
04/11/2017

this place is always a great place to stay. friendly service excellent breakfast. my family always enjoy the breakfast buffet and the cleanliness of the rooms. the division of the rooms and the spacious bathroom are a real nice change.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Sandra, Thank you for the great review and for your loyalty to our hotel. We truly appreciate you!

"Very Nice Best Western - Close to the Freeway, Oklahoma City"

5
02/11/2017

We stayed for one night at the Best Western Plus Saddleback Inn & Conference Center. Its a very nice Best Western. We had a first floor room. It had a nice guide on Oklahoma City one could look at while there. There was also an Oklahoma City visitor channel one could watch on the flat screen TV. The room was nice and we got a good peaceful night sleep The grounds are nice. There is a large swimming pool. There is a restaurant on site and also a bar. In the morning there is a good breakfast buffet served until 9:30 in the morning. It is complementary. The restaurant decor is western and very nice. Service is superb. The only thing I found funny was when we got there at 3:00 in the afternoon, the parking lot was pretty empty. When we returned later in the night, I knew we were in Oklahoma City with the large number of trucks, horse trailers, and other trucks (as well as some cars.). It definitely felt like we were in Oklahoma City (and not back home.)

"Noisy Smokey and out of order"

3
02/11/2017

Stayed here for a night just passing through the states and wasn't all that impressed. The concierge at the desk upon arrival seemed clueless and we waited an hour after calling the front desk for blankets that never came. The conjoining rooms are only separated by paper disguised as a wall. We could hear the people in the room next to us (three old man who smoke like 50s greasers behind the school) well into the early hours of the morning. The man who took over for the clueless girl was incredibly helpful about everything for the rest of evening, really trying to make the best of a discerning situation. He and the bartender of the lounge were really the shining beacons of the evening, friendly, talkative and caring so kudos to them. The breakfast spread was pretty incredible as well. Its an alright hotel if you get a vacant room next to you but really only good for a passing night unless of course you're the loudmouth deaf ashtrays of the world. Oh also, laundry room is located a block away and up three flights of stairs...I wouldn't use the elevator.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Devon, We regret that you had inconsiderate guests staying next door to you. They must have been really loud to make you think the walls were "paper" as all our walls are solid cinder-block firewalls with 3/4" drywall on each side. These guests were obviously violating the Non-Smoking policy and were likely charged a $200 per night penalty for doing so. I encourage you to call the desk and report such noisy behavior as we have a noise policy and guests who violate it get one warning and then are asked to leave. We value your peace and quiet and want to provide every guest with a restful night's sleep. This experience is not at all typical of what our many repeat guests experience when staying with us. I hope that you will give us another try on your next trip to OKC!

"Disappointed with this Hotel"

2
30/10/2017

We stayed in this hotel and was given rooms that had no smoking on the doors but the rooms smell of smoke. When reported to reception they offered no other room or help. This was not just our room it was also our friend's room. Since we only stayed one night and off early next day we did not take this up with head office. We had rooms on ground floor and had to have the curtains close all the time as people could see straight into the rooms so might as well note have windows! We went to the bar whilst we had a drink at the bar the women serving disappeared off for 25 mins leaving the bar unattended and we were unable to get another drink. By the time she returned there was the queue a few people waiting to get a drink. She did not even server people in order of who had been waiting for longest, she made no attempt to find out who had waited longest. The breakfast was average at best. I would not stay here again, really disappointed since we stayed at other Best Western and they far better.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dear Rob and Sylvia, Please accept my apologies for not providing you with the quality of stay you deserve and all of our guests have come to expect. I wish you would have said something about the room if you felt it smelled like smoke. We have not had any reports to this effect but sometimes inconsiderate guests do violate our 100% non-smoking policy. I appreciate the feedback on the bartender leaving the bar unattended. Our F&B Director is dealing with that employee. I hope that you might consider giving us another try on your next trip to OKC. You can look at the rest of our reviews and see that this is not a typical experience. I did attempt to find your reservation and call you but could not do so using only your first names. I encourage you to call me directly at the hotel and I would be pleased to make your next reservation and manage your next stay to a successful outcome. We do appreciate your business and regret that we let you down!

"Overall pleasant"

5
30/10/2017

Was there for a Conference. The made some improvements over the last 2 years. Very clean and friendly. I would recommend it to anybody staying for just one night or even over a week. Food in restaurant is good also.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us during your recent business trip! We're pleased you noticed the changes! We hope you will return soon!

"My review"

5
25/10/2017

The motel was easy to get to off the highway. Everyone was pleasant and accommodating after a 12 hour ride. The Room and surroundings were very clean. The food was good and the restaurant was open for our late arrival.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Patricia, Thanks for your great review and for staying with us. We look forward to your next visit with us!

"Owner"

5
23/10/2017

This was a great place to stay. Very nice hotel. I have stayed here many times during my business travels. Our company travels extensively throughout the year and Best Western Hotels can usually be counted upon for a wonderful nights rest and a safe place to stay.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dear Willards, We greatly appreciate your business and your past loyalty. Thank you for sharing your experiences with others. We look forward to your next stay!

"Very good stay in Oklahoma City"

5
22/10/2017

The BW Plus was a great place to stay. The room was well appointed and ALL the staff were pleasant and professional. The restaurant is a big plus! Very good food and service. We would definitely stay here again in Oklahoma City.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Michael, We are so pleased that you were pleased! We hope to see you again soon!

"pleasant surprise"

4
20/10/2017

We love that we didn't have to settle for lesser quality just because we travel with our dog. Our only complaint would be the highway noise, but we slept through it just fine. We are used to hotels, not motels, so the door opening directly outside was a bit daunting, but there were security guards patrolling all night which was very comforting. The breakfast and restaurant service rather than a typical continental breakfast was superb. Because of the friendly staff and clean, comfortable rooms, we will definitely stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the positive feedback. We are pleased that you and you and your furry family member enjoyed your stay. Please come back and stay again soon!

"Sabattical"

5
18/10/2017

WE came in late that night and was given a friendly greeting and the clerk found us the best rate and I am very happy with the place. We always stop here when we go to the east coast. Food was good the next day at breakfast

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Michelle, Thank you for the great review and for being our guest! We hope to see you back again soon!

"Great Location, Awesome Staff, Outstanding Breakfast Buffet"

4
16/10/2017

Locates on the WNW side of the city, this gem is a bit older but still an awesome deal. It is 10 minutes to the state fairgrounds and surrounded by some fantastic eateries. Only two floors to contend with and ample parking close to your room. Well worth considering,

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Steven, Thank you so much for taking time to post this review. We appreciate your positive comments and your business! We look forward to your next stay!

"Decent stay"

3
15/10/2017

Stayed for one night during a trip. Hotel is located in an industrial area and just down the road from an adult store, felt a little creepy arriving at night. Whomever took the hotels cover photo knew what they were doing, makes it look like as if it is out and in a quiet area. Arrival was pleasant, finding the room took a little more time than expected due to the layout and being tired. Upon entering the room it was quite obvious it was an older room that was either an old smoking room or something with a lot of odor to it due the over abundant use of air freshener. I have been in scented rooms many times before but this had the most (worst) I had ever been in. Almost went to the front desk to get another room or depart to another location but it was late and I was tired so I stayed. Okay cleanliness, quiet and comfortable other than the smell. Had a decent sleep. Went to breakfast in the morning, They must have locals that try to grab a free breakfast due to the use of tickets. There were a good amount of food choices on the buffet. Everything seemed cooked well and had good flavor to it. Honestly it was an overall good stay. Not excellent by any means like most of the reviews but not poor by any stretch of the imagination either. Wished the room had not smelled so bad for our stay but most everything else was fine. Price paid was similar to other hotels in area, this one is not a huge savings over the others so not sure where people say it is a "great value". Many, not all, of the 5 star ratings come from single posters. I probably should have looked at that a little deeper but it worked out okay. I wish Tripadvisor had a way to sort that out of the equation so people could filter and concentrate on more traveled reviews that sometimes offer different viewpoints.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
2Far, I really wish you would have called the front desk. We have 220 rooms and I'm sure could have quickly found another alternative. Without knowing your real name or which room you were in, it's impossible for me to follow up to address your concerns. I certainly wish we'd have made a better impression on you. All of our rooms are literally brand new, renovated from floor to ceiling. I suspect that what you described as air freshener was likely our tub and tile cleaner which has a scented smell when first applied. This is an anti-bacterial EcoLab product. Our housekeepers bleach the grout on the tub surround tile on a regular basis and use this product afterwards to clean after bleaching and it helps to eliminate the bleach smell. The perfume scent usually dissipates within an hour or so. I am sorry that this negatively impacted your stay. I hope you will return and give us a chance to make you another of our 5 star reviews! We do value your business!

"Nice hotel with access to city and airport"

4
15/10/2017

I have stayed many nights at this hotel for business when in OKC. The accommodations are predictable and very satisfactory. The breakfast, while also predictable, is hot and the service is nice considering this is a buffet. The airport shuttle is very convenient.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Christopher, I can't thank you enough for all your past business and for taking time to share with others about our hotel. We greatly appreciate your loyalty and hope to have you in the Saddleback "Family" for many years to come!

"Great Accommodations, Great Price"

5
14/10/2017

My wife and I wanted to explore OKC and decided to stay at this Best Western. We were somewhat concerned that it might be too far from areas of interest, like Bricktown, but we found Bricktown and Midtown within easy reach, usually within a 20-minute drive. The staff was friendly and professional. The guest room was roomy, attractively appointed, and very comfortable. The dining room was also very comfortable, and the breakfast was in part a welcomed departure from the usual breakfasts you find at inexpensive hotels. The bacon, cheesy eggs, and fresh fruit...and the pleasant service...made breakfast enjoyable, not just a fast way to fuel up before jumping back into the car. I'm not sure whether I'll ever return to OKC--although I'd like to--but I'll certainly stay at this Best Western Plus hotel if I do return.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Donald, Thanks for staying with us and for your great review! We really are the top choice for guests who want to stay near Bricktown and Downtown without breaking the bank. We're just 5 minutes down Reno. Please come back and be our guest soon!

"Great hotel"

5
11/10/2017

We love this hotel and stay here every time we are in Oklahoma City. The rooms are clean and employees helpful After driving all day it is nice to eat at the hotel instead of finding a restaurant near by.

"truly enjoyable"

5
09/10/2017

When we called for reservations clerk was very accommodating. They gave was just what and where we wanted. 1st floor easily accessible to hot tub/sauna and not to much walking distance. The room was nice. We spent 3 days. Everyone we interacted with was very friendly. They give you tickets for breakfast. It was really really good. Great hot buffet. Plus the other typical items rolls, toast, cereal etc.

"Great place to stay at!"

5
09/10/2017

Very comfy beds, very clean room and little extras to make it special. Shuttle driver was very friendly and informative and the shuttle was worth it so we didn't have to drive. Person at check in was very personable and remembered us later to ask how our sightseeing trip went. Will definitely come back!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Margaret, Thank you for being our guest and for taking time to share your experience with others. We look forward to your next visit with us!

"Enjoyed our stay!"

5
09/10/2017

Great hotel! Friendly staff, clean rooms, comfortable bed, great pool, good breakfast, convienent location for the Head of OK. We have stayed here two years in a row and would recommend and stay here again in the future!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Stacey, Thanks for staying with us and for the great review! Please come back and stay with us again soon!

"Very disappointing. I would never stay here again."

2
08/10/2017

Picked this while driving through Oklahoma City based on price and proximity to interstate 40. Big mistake. The service my family received during our stay ranged from mediocre to rude. The room wasn't any better. The carpet was damp. The room was poorly lit (even with all of the lights on) and it smelled like mildew. The whole place felt dirty. One side of the hotel faces a busy street and is quite loud. All ground level rooms have doors that exit right out to the parking spots less than 10 feet away.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
G, I am very sorry we made such a poor impression with you during your stay. I am also very surprised about the comments on the lighting in the room and the mildew smell. The rooms are brand new from floor to ceiling including carpeting and paint and we just installed new very bright LED lighting in every room. I would encourage you to contact me directly at 800.228.3903. I would have called you but in a search of our system going back 3 months to July 2017 there is no record of any guest with an Oxford, MS address. We had one stay from Oxford in September but that guest was from Oxford, England. If you did stay at our property, please call the number above and ask for the hotel GM. I would certainly want to check the room and address all of your concerns to your satisfaction. Thank you!

"Saddleback Stay"

4
05/10/2017

Having stayed at the hotel several times, been pleased generally with rooms. Breakfast was good,,, coffee though terrible. Hope they change brands. Would stay again. Location close to many restaurants.

"Best Western Saddleback Inn"

4
05/10/2017

The Saddleback Inn was located about 3 blocks off of I-40 in Oklahoma City. The small side street on which it was located was a little difficult to see and we drove past it at first. The streets were not well-lit so I had some problems getting around at night. The room was comfortable and clean with a breakfast buffet provided in the morning. There were several fast food type restaurants nearby, but not a lot of variety. It was a satisfactory place to stay near the I-40, but there are several other Best Westerns in OKC that have better locations in my opinion.

"Overall Okay"

3
04/10/2017

Stayed one night. Room was nice until you looked closer. Mold in the bathroom and holes in the lampshades. Parking was close to the room. Breakfast is at a restaurant in hotel, no taking food back to your room. Industrial/run down area but seemed safe. Bed was comfortable and staff was nice. Person that checked us in seemed like she was in a bad mood but did her job.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us. Please accept my apologies for the issues in your room and thank you for letting us know. Those should not have made it past a daily room inspection. I hope you will return and give us a chance to make a better impression!

"Business Stay"

5
02/10/2017

I thought this facility was excellent. I loved the restaurant and bar area, altho I didn't use the bar. Enjoyed the fitness center. The room was great. The location was easily accessible. I would highly recommend the place.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jane, We are grateful for your business and want to thank you for posting this review. We greatly value all our corporate customers and thank you for helping to get the word out!

"Well worth it"

5
02/10/2017

I make it a point to stay at the Best Western Saddleback, The price is reasonable, the rooms are nice, the location is super and the staff is always pleasant. My only mistake is that I never stay in the summer when I can take advantage of the pool, but the hot tub and sauna make for that problem.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We want to thank you for your loyalty and your past business. Thank you also for taking time to post this review. We look forward to many more opportunities to host your stays in the future!

"Five Diamond Hotel, should be Resort"

5
28/09/2017

Our 3 night stay, while enjoying Oklahoma State Fair, was excellent. The staff here are amazing, with great customer skills, and the attitude of" whatever it takes, to get the job done, is prevalent throughout. Patrick Powell, General Manager, went above and beyond, to make our stay even more enjoyable!!

"All you need is right here!"

5
27/09/2017

This is a wonderful hotel if you want to just relax and have all you need on site. The restaurant has good food and none of those inflated prices to have it brought to your room, so tip your server well!! Nice little bar with a pool table and dart board. A GREAT breakfast buffet that is an actual buffet! Every time I go to OKC, this is where I stay.

"Roaches everywhere!"

1
25/09/2017

In less than 24 hours, my husband and I killed 15 roaches. This is the worst Best Western I have ever experienced and I am always traveling for business. I emailed photos to the management as well and awaiting a reply.

DJaeger, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. West, Enough is enough. We've read your reviews on every imaginable place you can post them. Let's tell the entire story. You checked into our hotel on the 19th of September with a group of exhibitors at the State Fair occupying 5 rooms. According to your supervisor, your group moved from another hotel in the area that you had problems with. After staying six nights at our hotel without ANY issues mentioned from you or ANY member of your group, your room was mysteriously invaded by cock roaches on the night before you were scheduled to depart. So bad in fact that you claimed on other sites that you were forced to leave at 2AM. In fact, you left the hotel without checking out, or mentioning the issue to ANY member of our staff, presumably to get to your next Fair. You did in fact provide us with some photos that each have one beetle (NOT a roach) in them, but none of the photos show multiple insects as you assert. After a thorough inspection by several members of our management team and a professional exterminator, we can find NO evidence of ANY insects in the room dead or alive, or in either of the adjoining rooms. Yesterday I spoke with your supervisor that I met with when she originally booked the rooms and she confirmed that the group enjoyed their stay and she was shocked at the comments you have been making on public sites. I graciously accepted her apology on your behalf. On the morning of your departure, myself and our general manager attempted to reach you on the cell number ending in 1592. We left a message expressing our concern with your stay and NEVER heard back. I later learned that number belonged to your supervisor when I called her. Our GM did in fact respond to at least two of your on line reviews. This makes the third.

"Best Western Plus Saddleback in OKC"

5
24/09/2017

Reservation, check in and check out were timely and efficient. Rooms were well equipped and comfortable. Staff were professional and efficient. Location was well suited to my needs. The staff were more than helpful in locating a restaurant other than the one in the hotel that served a particular type of food that I wanted.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for being our guest and for the great review. We hope to see you again in the future!

"A old classic"

5
23/09/2017

Like New! This older property is in excellent condition. The rooms smell clean and fresh, with recent updates to flooring, carpeting and furnishings. Only issue is outside corridors, but hotel is safe and well lit. This is a large property that has been kept in tip-top shape, nice pool, hot tub, and fitness room. The breakfast is a full-buffet with fresh cooked items from a full service kitchen. BW Saddleback is a first-rate operation.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
I can't tell you how much we appreciate your business and this great detailed review. Thank you for taking the time to tell others about our newly renovated hotel!

"Great Place"

5
20/09/2017

Very nice hotel clean and a great breakfast. The staff is exceptional and very kind. Highly recommend this hotel to stay for business or pleasure. They have renovated the entire hotel and its very nice. A+

"Always a good stay here."

5
19/09/2017

This is our favorite hotel in the OKC area. The rooms are always clean and service friendly. The grounds are kept very clean although the outside of the building is showing some signs of wear and its age. The breakfast, by far, is the best free hotel breakfast you will ever get. It is excellent. The pool and jacuzzi area is always kept very clean and is excellent. The value you get with this hotel is second to none.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Matty, We really appreciate your loyalty and past business and for taking the time to share your review. We look forward to having you here with us many more time in the future!

"A great place to stay, and a solid value"

5
15/09/2017

Our group liked everything about this place. The rooms were clean, the beds were comfortable, we slept wonderfully. The amenities are also great; fitness center, pool, breakfast, etc. Front desk staff and service personnel were friendly, and top rate. Highly recommended.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Allen, We greatly appreciate the wonderful feedback. We are so glad that your enjoyed your experience here! Please come back and visit again soon!

"Enjoyable trip"

5
11/09/2017

Wished we could have stayed longer. Only problem was ac not working in first room we were given. That was taken care of quickly. We were given another room within a matter of minutes. Only complaint is I wished they pancakes with the breakfast. Will return here in the future.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Raymonda, Thank you for taking time to review our hotel and thanks for staying with us. I did want to let you know that we do offer pancakes on some days of the week. French toast as well. We try to vary what we offer so long term guests don't get the same thing every day. We also offer eggs cooked-to-order on request. We look forward to your next visit with us!

"Old School Kind of Place"

3
09/09/2017

I have friends and colleagues that love this place (especially for karaoke in the bar) and I am told by our business office that it is a pleasure doing business with this hotel. (Some have even hosted their family reunions here.) It's clean and the staff is friendly even if it is a bit dated. Breakfast bar was the typical foods (scrambled eggs, biscuits, gravy, bacon, sausage that alternated with pancakes and potatoes). The pool area looked nice. (Pillows on the king size bed were a bit small and lumpy but there were plenty of them.) This reminds me of a family hotel from the seventies for some reason. It was serene and quiet even though it's right off of I-40.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Debra, Thanks for staying with us. We hope you return soon!

"Looking for Sunflowers"

5
07/09/2017

Everyone and everything was great. Very good location. Breakfast was fresh and the breakfast area was very clean and well looked after. It had cooled off so we enjoyed a nice walk around the block which was very pleasant since we had a 6 hour drive ahead of us.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
John, Thanks for staying with us. It really has been some unseasonably cool weather. August was more like late September or October. We're glad you enjoyed the weather and our hotel!

"Convenient Location near I-40"

3
06/09/2017

We selected this hotel due to the convenience of the location. We are on the road a lot, and convenience is important. The check in process was good. We received very friendly service. We were made aware of the shuttle service that we could take to Bricktown for only $10. This was a great way to see some of Oklahoma City on such a short stay. Unfortunately the driver was not very friendly and seemed preoccupied. Almost like we were disturbing him by taking the shuttle. The room was comfortable. We like having the mini fridge and microwave because we travel with plenty of water and drinks. We like having a restaurant and lounge on-site. However, we also had a customer service problem with the young lady attending the bar. She was very involved with some friends and did not provide us good service. She even billed us incorrectly and we did not discover this until the next morning. We were able to get it straightened out before checking out. Overall, we did get a good nights sleep.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for this valuable feedback. Rest assured that the information you provided is being addressed. I appreciate the time you took to provide this information. I hope you'll return soon and give us to opportunity to host another stay for you.

"Excellent Stay in OK City!"

5
05/09/2017

We stayed for 4 nights. Our room was very clean and everything worked, including the a/c - we like to keep our room very, very cool & most hotels have a set temperature - this one did not. The bed was very comfortable and the room was very quiet, as far as the usual noise you hear of neighbor's doors closing, running, stomping, restroom noise, etc. The breakfast was far superior to that of our usual stays at other hotels in this price range. The restaurant was clean and the staff very professional. The front desk staff was also very friendly. We had one neighbor with a loud Harley motorcycle that revved it up over & over and even parked it on the sidewalk outside of our room one night, but he was gone the next day, so all was good. We did not report the incident. Otherwise, we had an excellent stay and were more than pleased with this hotel and all of its employees.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We greatly appreciate you business and the positive comments you took time to share. Please come back and stay with us again soon!

"Ok"

3
05/09/2017

The bed and pillows were comfortable. The spa/jacuzzi was broken so that was disappointing to say the least. Don't go for the gym. The equipment was ok but it was a tiny room with no towels, the wipes were empty and there were no fans. Also, it's the same old story- if you forget something you rarely ever see it again. I called right away after forgetting a piece of clothing and they said nothing was turned in - shocking, right? Overall the place is clean and is ok for a one night stay.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. Kuch, Thank you again for staying with us. While I am pleased we were able to return your pictures and glasses case that were left in the room I regret that no shirt was found by our staff. Please accept my apologies for the spa heater being out of service for 24 hours. As you can imaging that amenity gets a lot of use and we did have a part fail. We overnighted the replacement but it did leave the spa without heat for a day. These are not typical experiences so I hope you will give us another try on your next trip to Oklahoma City.

"Great Breakfast"

4
04/09/2017

Busy place, but generally most reasonably price of all area Best Westerns. Breakfast is always top notch. Place is clean. Area safe. Numerous restaurants around for dinner. Freeway access minutes away.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
David, Thanks for staying with us and for taking time to leave your review! We appreciate you!

"Convenient Stay Right Off I-40"

4
31/08/2017

Very convenient location in this hotel just off I-40. Hotel has restaurant onsite for dinner or drinks. Breakfast is included in the rate and served in the restaurant. Rooms are good size and being remodeled. Nice size pool in the center. Staff are friendly.

"Nice Hotel"

5
30/08/2017

Everyone was nice and professional. The rooms were clean and well kept. Good water pressure in the showers. It had a nice little bar and breakfast accommodations. Wish I would have tried their restaurant.

"Best Visited in Your Rear View Mirror!!"

1
28/08/2017

Probably one of the worst hotels I have stayed in ever, other than a Motel 6 back in the 1970s. Seriously. Vagrant panhandling part of town, they sleep in the open stairwells at night (evidenced by filthy blankets and clothes on stairwell in early morning). Didn't sleep that night, so loud the sound of the interstate next to it and the vibration from the interstate made it feel like you were sleeping under the freeway bridge. Panhandlers next to property off freeway exit, had to watch car throughout the night; yes, it's that bad. First time I slept with handgun under pillow in a long time. Do not stay her or on this part of town with a trailer of belongings; do not leave valuables in your car or truck. Do not stay here if you are moving and have a moving truck with you. Linens need to be "refreshed" by throwing away and getting new ones, I did not want to sleep in the bed for concern of picking up something I did not want. Yes, that bad, but I was too tired from traveling to look elsewhere at the time. Room was dark, dingy. Employees at front desk very nice, very helpful, and breakfast was excellent, but still had to deal with no sleep the night before. Save yourself the trouble, the money, and lack of sleep, bypass this one completely. Drive 1 hour away from Oklahoma City to Weatherford, OK, and stay at the new, clean, beautiful LaQuinta instead; you won't regret it! Oklahoma City has gone the way of panhandlers and vagrants, unfortunately, just as many of our cities these past 8 years. Keep yourself and loved ones safe, stay clear of this property. Don't believe any good review on this one. I should have taken pictures of what this place is really like and posted them. If there was a review in the negative integers, I would have chosen it.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
It is regrettable when individuals for reasons known only to themselves make a decision to post false and misleading reviews about a business in an effort to harm or slander them. After completing a more than one million dollar total renovation that we are extremely proud and excited about, our only response to this "over the top" and misleading commentary would be for others to look at the 800+ reviews for our hotel and decide if this is consistent with the experiences of others and whether it was posted honestly.

"Best Western"

5
27/08/2017

Great bed and awesome pillows. The breakfast is very good and we stayed two nights. The room was clean, only found one area that had ice but wasn't too far from our room. We have stayed here in past years and decided to come back again.

"Decent for a night"

3
22/08/2017

I stayed here while on a road trip across the country last week and it's a decent place to spend a night. While the bed wasn't very comfortable and the room was a bit dated, it got the job done and was a good price. This is not a luxury motel and shouldn't be treated as such. The breakfast offered a nice selection of fruits and the parking lot is well lit. If traveling through Oklahoma City again, I'd stay here.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
David, Thanks for staying with us! We're looking forward to your next visit!

"TripAdvisor what were you thinking?"

1
21/08/2017

I was completely shocked when I pulled up to the hotel. It was more of a motel than a hotel. Dirty inside and outside, inside the rooms were disgusting. I have been rating on TripAdvisor for several years good and bad. I have never seen a Trip Advisor recommended hotel that looked this bad.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Lewis, As I expressed to you in our phone conversation yesterday, we regret that you were not pleased with your stay. However, the content of what you expressed to me in our conversation is not consistent with this review. You told me there were no issues with your guest room quality or cleanliness. The two issues you expressed to me that caused your negative impression were that your room was exterior access and you prefer interior access and that you did not like the location of your room. I can understand and respect that. I mentioned other areas that I felt you might view more favorably and I extended an offer to personally manage your next stay, offer additional discounts and insure that you had a room location that met with your approval. Perhaps this review was written prior to our conversation. It is certainly misleading to others based on the information you provided to me directly in our phone conversation. As I expressed to you, we value your business and we are confident that we can provide you with a quality stay that meets with your approval. The offers I made to you remain open and I hope to hear from you again soon!

"Best Western Saddleback Inn in Oklahoma City, OK"

4
18/08/2017

This hotel is ok but had a few shortcomings. The room itself was very clean but the tub drain wouldn't drain, and there was also rust around the drain. The internet was horrible. Our room faced the freeway and was very loud.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Laurie, Thank you for staying with us. Please accept my apologies for the internet issues. We have identified an intermittent issue with the switch and access point that server just that small section of the West end of the building you were in. This is being rectified and will not be an issue going forward. I hope you will try us again so we can provide you with a more typical experience. Please feel free to contact me directly and I will be pleased to work to provide you with a preferred location and VIP your next stay.

"Great Stay"

4
17/08/2017

Great place to stay, near the conference we were attending. Breakfast was good, quality amenities and great staff. We didn't realize how close to the airport we were but it wasn't an issue for us. The pool area is beautiful and overall this was a great stay, will be visiting again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Katherine, Thanks for being our guest and for taking time to post your review! We appreciate your business!

"Saddleback Best Western OK City"

3
16/08/2017

The décor is a little dated, the pool area is ok, Hotel was quiet during my stay which is a big plus. However the breakfast needs a lot of work, I'm not sure the staff has ever sat down to eat as if they were an out of town guest. Nor have they stayed at a hotel that offers breakfast.

DJaeger, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kevin, Thanks for staying with us. I deeply regret that you did not enjoy all aspects of your stay. We just completed a complete renovation of all of our guest rooms that includes new carpet, paint, bedding, headboards and LED lighting. New desk chairs as well as side chairs with an ottoman will soon be added. Normally guests rate our hot breakfast buffet very highly on their evaluations, We'll definitely take a closer look in the morning and make sure everything is up to our high standard. I do hope that on your next trip to OKC you will give us another chance to impress you. Don Jaeger

"One of the best"

5
14/08/2017

A very clean, comfortable, well maintained and reasonably priced hotel with a great staff. The breakfast service surpassed that which we received in any other hotel during our trip in amount of choices, staff and cleanliness. This hotel was one of the highlights of our trip. I wish all of the hotels we stayed at were of this caliber.

DJaeger, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
John, Thanks for staying with us! We really appreciate you taking the time to share a few kind words about your stay. We look forward to welcoming you back on your next visit to OKC.

"DO NOT STAY HERE!!!"

1
13/08/2017

Hookers, drug dealers and druggies will walk up to your room and harras you. DO NOT STAY HERE. They will wait for you to walk out of your room, walk to breakfast, stand near vehicles with uhauls or trailers. Poor security, staff DOES NOT CARE. The location is sketchy, and the doors can easily be kicked in. Overall a 2/10 for quality. Just don't stay, take my word and go to the holiday inn or if possible Le the Sheraton.

DJaeger, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dear Mr. Shifflett, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I must confess that I find your review of your stay to be uncharacteristic of the the experience and reviews that vast majority of our guests enjoy and write about. We have uniformed security officers patrolling the grounds and have no references to the type of activity you reference and certainly none in our restaurant during breakfast. Your claim of "hookers, druggies and drug dealers all over" is in fact ridiculous. Perhaps there is another issue that upset you, and I'd be delighted to discuss it with you in order that we may take corrective actions. If I can provide any assistance, please don't hesitate to contact me directly at 405-947-7000. Don Jaeger

"We didn't like it"

2
13/08/2017

We didn't like it Breakfast very poor, airco very noisy, not very clean and internet very bad. We couldn't connect our phones to internet, very poor quality of the breakfast, the eggs were very cold and not much variety , my son loves waffles and other type of cereals the hotel does not have I shut down she airco sine was extremely noisy

DJaeger, Director of Sales at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Munoz, Thank you for staying with us. I regret that you had an enjoyable experience. I have asked our engineering department to check the AC unit in room 1067. During you stay we had a very high occupancy and our incident logs do not reflect any reported guest issues with internet connectivity. Perhaps it was a device incompatibility issue, however we will run a check and verify we have our standard 100mbps down and 25mbps up normal speed. Our complementary breakfast buffet normally one of our highest ranked guest amenities. I do apologize for the condition of the eggs and pass you comments along to our Food and Beverage Director. I do hope you will give us another opportunity to provide you with exceptional service the next time you visit OKC. Don Jaeger

"Worst hotel wver"

1
08/08/2017

We stayed here one night on a trip west. When I booked it we requested a quiet room. Yes, a request is just that--a request--but when you're asking for quiet and you're given a room so close to the freeway that the door and floor vibrate all night it's a problem. I've never seen a hotel built so close to a freeway (the photo I've enclosed was taken standing in the door of the room). The sound of semis roaring by all night made it impossible to get a decent night's sleep. With little sleep, my husband and I went down to breakfast and then went to the front desk to ask for a grab and go bag for our daughter so we could leave. The profoundly unhelpful front desk clerk, Jeff, said they weren't available. We'd asked the night before whether they'd be available and were told yes. There was nothing in the breakfast area to take away and a sign saying you couldn't take food from the breakfast room anyway so we left and bought daughter's breakfast elsewhere. We mentioned how loud the room was to front desk clerk Jeff and his response was "there's nothing I can do for you". So much for the signs in the rooms saying they want customer satisfaction and to talk to the front desk if you have any problem. This hotel is WAY overpriced for what you get. There are much less expensive motels and hotels all around it. We've stayed in hotels and motels all over the US and several other countries. We've never had a worse night's sleep than this hotel. Do yourself a favor and skip this place unless they assure you that you won't get stuck in the rooms at the back, with the freeway right on top of you.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Deborah, Thank you for taking my phone call this morning and thank you for graciously accepting our offer to return and give us another chance. We want to regain your trust and replace this experience with a positive one more typical of what our guests expect and what they experience when staying with us. Your letter went out this morning and I look forward to hearing from you when you are ready to make your plans for your next trip through Oklahoma City. Thanks again for your business and your willingness to try us again!

"Decent Hotel"

3
07/08/2017

The Hotel was decent need some updating the air conditoner in the room didnt seem to get cold much but the elevator definitely needed a update seemed like the elevator was gonna break down very scary to ride.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Leslie, Thanks for staying with us. I'm very sorry the elevator scared you. It was never a safety or functionality issue and you were never in any danger. It needed to have some hydraulic fluid replaced which causes it to make noise. It took American Elevator about 24 hours to respond to do the 5 minute fix and all is good. They are supposed to check this during quarterly inspections and obviously missed it. They've promised not to let it happen again. I hope you will come back and stay with us again soon and ride our brand new elevator in the main lobby!

"Western Charm Combined with Service and Luxury"

5
07/08/2017

Best Western Plus Saddleback Inn and Conference Center in Oklahoma City has it all. We enjoyed a suite next to the pool area for a birthday celebration recently for my brother. We found the hotel and grounds beautiful and the restaurant food deliciousl. Our waitress graciously provided everything we needed, including extra desert plates to serve the cake we had brought in. She joined in singing Happy Birthday to this beloved family member along with the people from the next table! Thank you, Best Western, for helping us create for my brother a very happy birthday experience!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are so honored that you chose to have your special occasion here at our hotel! Thank you for taking time to leave this positive review. We hope to see you again soon!

"BW Oklahoma City"

3
06/08/2017

The hotel is reasonably nice and does have a decent breakfast available with plenty of seating. The staff are all nice and courteous. Our room was close to the highway so it was a little noisy but ok. Overall our stay was nice.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dawn, Thanks for staying with us. Please come back again soon!

"GREAT VALUE"

5
04/08/2017

Good clean rooms, excellent breakfast. Best location for State Fair Park. Friendly helpful staff, great pool. Limited parking, and we had some tools stolen out of our truck in the parking lot, but the hotel itself is great. More parking would be great.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kathryn, Thank you for the great review and we are pleased you enjoyed your stay. I had not heard about your tools so please let us know any time anything like that happens. We have security cameras all over property and it's always good to file a police report in case they are recovered. We appreciate your business!

"great place to stay"

5
03/08/2017

I have been staying at this Motel for over 20 years and it is one of the best that I have ever had to stay in my travels.....even better that the $400.0/night domed snob places in some of the big towns.

"Overnight stay"

3
01/08/2017

The appearance for the lobby was very nice. The rooms furniture could use some updating. The room was clean and worked well for an overnight stay. Twice we could not find our room because of the layout of the hotel. Overall experience was a good one.

"We always try and stay at this motel"

4
01/08/2017

I placed a reservation and was told I could check in at 2pm. Well I get there and was told it was 3. I also asked for a pool side room when I placed my reservation and was given a room out by the hiway that is no where near the pool at all. I went back In to complain and the night manager had to give me a room that was closer but still was not by the pool like I requested. I stay here softer as I go to okc. I have never asked for any certain room but did this time. I think because of allm the problems I should of gotten a free night or a upgraded room. But didn't receive either. In fact I had to wait till 4:30pm to get tok check in.

"Best Western"

5
31/07/2017

Best Western west of downtown near I-40 junction. It was very nice room, great services. The best hotel I have been in all year. Wifi was a little slow. Everything else was GREAT. Best nights sleep I have had all year.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Billy, Thanks for staying with us and for taking time to post your review. We appreciate the positive feedback. Let us know next time you're here if the WiFi is not super fast. We have Cox's fastest available commercial internet service at more than 2.5 times the Best Western required download speed. It may have been something as simple as rebooting an access point, so if it's not fast next time, let us know and we will address the issue.

"Very clean"

5
29/07/2017

Highly recommend, pool was very clean, there is also a hot sauna and breakfast food buffet was very good, very pleasant staff and the grounds were very well taken care off. Was a short drive to Bricktown.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mark, Thank you so much for staying with us. We appreciate the time you took to post this great reviews. Please come and stay with us again soon!

"Nice place"

4
27/07/2017

I enjoy this hotel because it is close to anything I may want to do or need when I'm in town. The serve a nice hot breakfast, the rooms are large and clean, and the staff is always friendly and helpful.

"Elegance meets utility"

5
25/07/2017

The room was very well laid out, and the furnishings were quite comfortable. The mattress was firm but comfortable enough for sleeping, with lots of pillows. The a/c worked well, even though it was over 100 degrees outside. It ;was a little noisy, but we became accustomed to the sound after a while. The carpeting was well-padded, and the tiled areas were clean with no chipped areas. Towels were plentiful. The décor is rustic western but not overdone. The only detractor was that the ice and vending machines were on a separate floor, although it appeared to me that thee was sufficient room in the breezeway to have placed an ice machine. The ice and vending machine was in an enclosed area accessible only with my room key, which I did not know prior to leaving my room. I just happened to have it with me. The cost was a few dollars more than where I stayed the night before, but it was well it.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Joann, Thanks for staying with us. Please accept my apologies about the ice machine location. We indeed did have an ice machine very close to your room but recently installed a new additional elevator where it was located. We are looking for a location that we can get power and water to in order to reinstall that machine. We hope you will return soon and stay with us again!

"Awesome"

5
24/07/2017

Just Awesone Everything About This Hotel Was Great. Had Everything I Needed Without Leaving The Hotel. My Kids Enjoyed The Pool Each Night We Stayed. The Rooms Were Perfect Could Not Ask For Anything Better!!!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Peter, We appreciate your wonderful comments! We are glad you enjoyed your stay and hope you'll return soon!

"Won't be back"

1
24/07/2017

Where to start? We had to move rooms 3 times to find one with a (somewhat) properly working AC... When we got to our third and final room around 10 pm we decided to settle on it as we were all tired and sick of moving from place to place. At least it was only 73 degrees inside room #3 vs. the 77 degrees in the two previous rooms. The AC continued to be a problem, as it never actually got down to the set temperature until our 3rd and final night. We complained several times to the staff, and with the exception of one maintenance man, no one seemed interested in helping or offered any apologies. I am 8 months pregnant, and felt like I was going to melt trying to sleep in a typically 73-74 degree room at night (we set the AC at 69 degrees). We did ask a couple other guests in the pool area and no else seemed to be having any issues, or maybe we just like a colder room than most people. Either way, I've never had this issue anywhere else and when I set a thermostat I expect it to be able to maintain that temperature. As far as the room goes, it was only adequate. The furniture seemed pretty outdated, especially the worn out cushions in the seating area. The beds were too soft for my liking, but there was a good selection of pillows which was nice. Nothing special about the bathroom. Appliances were definitely older but worked well. Did seem to have newer carpet and updated TVs. Only one of the phones in the room worked. They did have a sign up in the lobby stating they are remodeling, which might explain the outdated furniture. What that doesn't excuse to me is the rooms we had to pass by every day that were obviously being renovated with trash and litter piled in the windows, furniture left on the balcony, and a huge roll of carpet next to the ice and vending machines. I understand being in the process of remodeling but the least they could do is pick up after themselves. Cleanliness seemed to be something that was lacking all around. There are cigarette butts left all over the ground everywhere (including a few in the hot tub area that were there for two nights without being removed), a huge trash bag was left behind by housekeeping that also went unnoticed for two days, dust all over the windows of the restaurant that seemed to be coming from the ceiling fans (seriously I could have written my name in it), dusty blinds in our room, hair in the shower, splatters on the toilet, and to top it off we found a DEAD MOUSE before checkout our final morning - GROSS! The general atmosphere of the hotel isn't desirable either. I'll admit that hotel staff can't control what type of guests stay there but over the weekend (especially Saturday night) the hotel seemed packed with some... interesting... folks. Including a guest who had passed out on a bench from what appeared to be some sort of overdose, which was not exactly what I wanted to explain to my 6 year old on the way back from the overly crowded pool. This might have something to do with the general location of the hotel which is in close proximity to two strip clubs and an adult novelty store. Breakfast was better than most, but nothing I would ever pay for. If you're like me (a typical non-breakfast eater) it was adequate. My husband, however, (big breakfast lover) was not impressed at all. The gravy was the most unappealing thing on the buffet. It was some sort of pepper gravy without any sausage in it that definitely looked like it was from a packet. My 6 year old even said it didn't taste good. I did not see a manager on site the entire weekend. There are a couple positives I will close with: the landscaping is beautiful and well maintained, the internet in the lobby was quick, my son loved the pool, and there seemed to be plenty of parking. I can't say our entire experience was awful, but I also can't say that I'll ever be back.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. Bell, Following our conversation yesterday, the free room night certificate that we sent you and the 1,000 bonus Rewards points we issued to your account, you had indicated your satisfaction with our response. Perhaps this was written before that conversation? I understand that the initial primary reason you were upset was because you attempted to cancel an Advanced Pay/No Cancel rate plan through a 3rd party and decided to stay rather than lose the money you had been charged. We were happy to reinstate your cancelled booking.com reservation. Hopefully your indication that you plan to use the complimentary night certificate indicates that this was posted before our conversation.

"Nice stay for the night!"

4
24/07/2017

We stayed here for one night as we came down for a day of shopping at the outlet mall that's near by. Hotel staff was nice, the room was nice and clean, recently remodeled! We hit the pool in the evening for about 3 hours and had a blast! Rustlers bar was onsite and was a very nice little bar! A few tvs and a pool table and dart board. Check out was quick and easy! This was a nice stay for the night and the hotel was close to several eating and shopping options as well as a couple area attractions like Whitewater Bay, Celebration Station, and The Outlet Shoppes of Oklahoma City!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jereme, Thanks for staying with us. We have a lot of people who stay here to go to the Outlet Mall. I hope you found everything you were looking for during your trip and we look forward to having you as our guest again soon!

"Anniversary"

4
19/07/2017

This wasn't the only hotel used. We had traced from St. Louis area to Las Vegas. We were in our way back home in St. Louis when making the stop in Oklahoma. The BW Hotels are what we normally prefer they always have nice clean facilities and the breakfast is always wonderful thank you.

"Great Upgraded Rooms"

4
17/07/2017

Had a good experience. Tile floors in the pet rooms!!! Plenty of room. Even though the room was not ready upon arrival (after scheduled arrival time) the reservation desk did all they could to prepare our rooms in a timely manner. I will definitely stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Catherine, Thank you for being our guest. We appreciate your business!

"Not the best"

3
17/07/2017

Arrived at this hotel after completing the longest leg of our Route 66 trip from Chicago to Santa Monica. This was day 7 already in our 21 day trip itinerary, which was 500 km / 310m from Springfield Mo, via the corner of Kansas Ks to Oklahoma City. Finding the hotel was easy enough as it is located straight off the Interstate and after such a long drive I was really looking forward to a cold beer. The hotel bar was dark and uninviting, verging on the unwelcoming. We did enjoy the pool and hot spa, pool outside to cool down and the spa inside to relax. Our room was clean and spacious enough with fridge and cover maker, but nothing special. The real let down was the restaurant, I know it was knocking on a bit at @ 8.30pm, but we were not greeted on arrival and were totally ignored. On reviewing the menu it appeared to be overpriced and not what we were seeking, so we decided to go out an find our own restaurant. The first thing we noticed was that there was no pavement (sidewalk) so for safety to save walking in the roadway, we drove no more than 800 yards to Denny's. This was great and made for an excellent evening. We did enjoy our complimentary breakfast in the hotel which was served in the same restaurant we left the evening before. This was the second of single night stop overs of four, which would end when we arrived at Santa Fe. Day 8 was another 260 miles to yet another state, Amarillo in Texas. It has to be said that this was the least favourite of the BW Hotels we stayed in during our trip.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Martin, We're sorry we didn't make a better impression on you during your stay. I hope you'll consider giving us another chance to show you our true colors!

"Concert location"

4
17/07/2017

Attended Garth Brooks concert and hotel was within a few miles from the venue. They are renovating their rooms, but ours was complete and very nice. Rustler's restaurant was great for lunch. Very friendly waitresses. We would stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Debra, Thanks for staying with us and for posting your review! I'm jealous of that Garth Brooks experience you had. Thanks for staying here for that event!

"Vacation"

5
16/07/2017

We stayed here for 6 days. Everything about our stay was great. Room was clean. Staff was more than helpful. Cleaning staff was awesome. The free breakfast was wonderful every morning. Check in and check out was super easy. We had a great vacation.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jackie, We enjoyed having you here as part of our "family"! Please come again soon and thanks for the great review!

"Conference trip"

5
13/07/2017

Nice and clean place to stay the staff was knowledgeable and courteous. The pool, hot tub, and Sauna were all in working order. Extra towels by the pool was a nice accommodation. A shuttle to nearby places was a nice surprise without having to rent a taxi or uber.

"Clean and comfortable, older"

3
12/07/2017

My family and I stayed here for 2 days. Our stay matched most of the reviews. The breakfast is very good!! We had a comfortable clean stay. The staff was nice and they were helpful. If we returned to the area we would stay here again. The

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us! We appreciate your business!

"Excellent stay with great price"

5
09/07/2017

Hotel was updated and very clean! Staff was friendly and pool was perfect for kids. Breakfast was also wonderful. It was very easy on and off I-40 for a quick stay to then gas and go after we filled up on free breakfast! Excellent stay!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tonia, Thank you so much for your great comments. We are honored that you chose our hotel for your family's stay and pleased that you enjoyed the hotel and staff. Please come back and stay again soon!

"Passing through OK City"

4
09/07/2017

Other than a mistake on our bill, rooms not being ready even though we checked in late in the day, and a dead mouse in one of the rooms that caused us to relocate from that room, the hotel is pretty good. The kids loved the pool and all our concerns were promptly addressed.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ann, I am glad we were able to quickly address your concerns and that you enjoyed your stay. I hope you will return in the near future and we can provide you with a more typical and less "eventful" stay the next time....Thanks for your business!

"Nice stay"

4
09/07/2017

I had a really nice two night stay at the hotel. The check in was quick, the room was newly remodeled and I love the properties with an outdoor pool. Some places prepare a better breakfast, but this was just passable,

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Cheryl, Thanks for staying with us and for taking time to review our hotel. We appreciate your business!

"White water bay stay"

5
06/07/2017

This hotel was excellent and would definitely recommend to anyone in the area or who needs a mini vacation. It was clean, the staff was friendly, and very helpful, the rooms were nice and cozy plus it is located in the middle of tons of restaurants, near a Walmart and downtown okc was amazing.

"Great Breakfast buffet"

4
04/07/2017

Kids and family enjoyed the breakfast buffet and pool. Our room was a family suite that slept 6, but not comfortably. I would not recommend the suite. The Sofa bed was missing springs and really out of commission, we should have asked for a new bed, but we did not, our fault for not requesting a new one. Our room was in fair condition...they were remodeling while we were there. I imagine that they remodeled our room the morning after we left:( Too bad we didn't book it a week later :) I think the staff was a bit overwhelmed with the remodel.

"IEA Nationals Event"

5
04/07/2017

Great place to stay for the IEA Nationals and NRHA event. Location was great. Bed a little hard and would liked to have had a firmer pillow. Internet a little slow. Otherwise great stay. Would do again.

"Reasonable value"

4
03/07/2017

The outdoor hallways to the room were very narrow and gave us a little trouble maneuvering the luggage cart around. The room was clean if a little outdated. The quality of the breakfast was good and the staff was very attentive, but it could have used a little more variety of fresh fruit. Overall the room was an OK value.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Douglas, Thank you for staying with us and for your great feedback. I hope you will return and give the honor of hosting your next stay in OKC!

"Overnight stay a good experience"

4
03/07/2017

Location easy to access from I-40. Rooms next to highway can be noisy, so if you are a deep sleeper, no problem. Room clean, check in was a bit iffy because our room was not ready by check-in time. Staff showed some flexibility by putting us in the only other room where travellers had not shown up yet. Staff was friendly and accommodating Rooms were good, clean, beds comfy. A large dog show was in town and there were lots of dogs staying - but we didn't hear any of them and didn't smell dog (or any pet) when we walked into the room. Breakfast, which in years past has been a big selling point for this hotel, was not up to par. The eggs were hard, hash browns soft and no bacon at all. Check out super easy. Will stay again - benefit of doubt due.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Lisa, Thanks for staying with us and for your review. Thanks for the feedback on breakfast as well. We had a few comments to that effect that weekend and found out we had two heating wells go bad on the buffet. Those have been repaired and our F&B Director is working with the staff involved in helping them to understand and adhere to our long established breakfast standards. Thanks for all your business!

"Clean but Lackluster"

3
28/06/2017

Just ok. Do not eat the food at the restaurant. I did not see the fitness area. They should move that into the main building. The bar looked old and dark...I didn't want to go in there. The vending on the second floor was not working. The a/c smelled like it was burning in the middle of the night. The grounds and the room were clean but the décor is OLD OLD OLD and tired.

"Another Best Western Best"

5
27/06/2017

Location was an easy on & off I-40. Outdoor pool was nice and the inside hot tub seats 4. I didn't use the sauna. Room was close to pool so it was a little bit noisy until about 6 pm. Good WiFi. The airport was nearby but I only heard one plane. The restaurant was nice. Ask your server if the Mexican dishes are very spicy. Wish I knew before I ordered it. The breakfast buffet was filling. One of the better breakfasts I've had on the road. I would stay there again.

"Lovely recently upgraded room!!"

4
27/06/2017

A lovely hotel, very clean and newly refurbished room, staff very friendly. Wouldn't recommend their Mexican style Quesadillos as they weren't the best. The breakfast wasn't bad, better than the evening dinner and was complimentary.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your positive review. I have passed on your comments concerning the Quesadilla to our food department and evening chef. That's normally one of our more popular items. I hope you'll return soon and perhaps try one of our Black Angus steaks or our Bourbon Salmon which is excellent.

"Great place to stay!"

4
27/06/2017

Great Staff, Great Room and a even better breakfast! Everything is close by which makes more time to enjoy without wondering around looking for places. When we are in the Oklahoma City area again, we will be staying at Saddleback again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Sonny, It was a pleasure having you as our guest! Please come back and stay with us again soon!

"Our stay at Saddleback Inn"

5
26/06/2017

Great hotel, friendly and helpful staff, excellent food, clean room, nice pool, nice restaurant, handicapped room was nice. Easy check in, friendly staff, nice parking area, hotel is located in a nice area away from the freeway! Very quiet area, we really enjoyed our stay!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dale, Thank you for staying with us and fr your positive review. We really enjoyed having you as our guests and hope you return soon!

"Worst stay ever"

1
22/06/2017

1. Staff very unprofessional very unfriendly. The appliances in the room did not work. Also, having not just my name but all the information. 2. I was there for a Medical appointment for my son. I asked if BW Saddleback Inn offered Medical Discount He said no but if you are a OU Fan and I wouldn't even know how to prove it but I could have got a discount for that. Really.... To a mom who son was facing heart surgery this was the last thing I needed. I will not be back. I think this is very sad. If you want to offer us something start offering medical discounts to families who have kids that are sick. My son is 19. But he still deserves the same respect.

"Great Place"

5
20/06/2017

The staff was super friendly and the hotel was clean and inviting. The Pool was clean and offered a nice cool down after a long motorcycle ride. The breakfast was plentiful and kept full on the buffett-we enjoyed it very much

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We do love our Route 66 motorcycle friends and we are proud to be an official "Rider Friendly" hotel. Thanks for staying with us and for taking time to review our hotel!

"Excellent price"

4
20/06/2017

Tough neighborhood but place was great. Nice pool, clean, safe room, great breakfast. Great value for us as we were visiting someone in the hospital. This was the best and cheapest place to stay. Breakfast was extra nice.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for the great comments and for choosing our hotel while visiting your friend. I hope they are doing well and we hope you'll return soon for purely leisurely reasons!

"Great place to stay."

5
20/06/2017

Great staff with quick check in and check out. Rooms are very clean and have been newly updated with nice amenities Nice safe area and great pool and plenty of parking close to your room. Excellent service in restaurant with good food and great breakfast buffet. Easy to get to anywhere in the OKC area from this location right of the interstate.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your great comments. We're glad you enjoyed the new look and hope to see you back again soon!

"Best Western Saddleback Inn"

4
19/06/2017

Excellent room for the price. Good location in Oklahoma City. The room is very comfortable. The bed is also comfortable. Quiet location. The breakfast is more than good. It's a large breakfast buffet with southern style biscuits and gravy.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Joyce, Thanks for staying with us and for taking time to review us. We hope to have you as our guest again soon!

"Soap still in shower and only 1 roll of toilet paper asked for towels staff didn't seem happy."

4
15/06/2017

Breakfast was amazing but room could have used more them 1 roll of toilet paper and shower cleaned better. It still had soap in from previous stay. Staff was nice minus when I asked for more towels. The male staff member looked inconvenienced

"gorgeous hotel"

5
12/06/2017

had a fabulous time, - nice pool, clean room. breakfast very nice - lots of fruit also. the internet was clear throughout the room and whole hotel. check in and out was very efficient and fast. lots of parking.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kelly, Thanks for staying with us and for your great review! Please come and be our guest again soon!

"Reunion"

5
11/06/2017

My stay at Best Western was great. The staff, the room, the morning complimentary meal was the best that I've seen and experienced in my recent travels. Always plenty of warm food, great variety and enough to stuff a person. The location is easy on and of the freeway. Would definitely stay at this hotel again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Lowell, Thanks for the great review and for being our guest! we look forward to having you as our guest again in the future!

"Great evening"

4
11/06/2017

Stayed here during our vacation and found the hotel to be a great last night on our way home. Great room (King Suite). The staff was extremely helpful at all times, the room was clean, and the breakfast was good.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
April, We're so glad you enjoyed the hotel! Thanks for staying with us!

"Only an average hotel"

3
11/06/2017

Personnel at the desk were fine. Room was fine. Internet was totally inadequate for a full population. The restaurant was terrible, so if you arrive around 9 like we did and were too tired to wander for food, just go get some fast food. The restaurant food was a disgrace.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Lauren, Thanks for staying with us and taking time to post a review. Please accept my apologies for your PM restaurant experience. I'm not sure the circumstances however I have shared your feedback with the staff and managers on duty the night of your stay. I am not sure what issues you had with your internet access but we have the highest capacity and highest speed service available from Cox Business and have had no reported problems. We have 24-hour support so if you have an issue in the future please call us. It could be something as simple as an access point needing to be rebooted. I hope you will give us another try on your next trip to OKC!

"Business Conference"

4
08/06/2017

They were in the process of remodeling and it will be better when is is finished; however, the stay was good! The room was clean and the linens were mostly adequate. The room needs more than two wash cloths. The breakfast was good, the meals with the conference were adequate but not exceptional and the help was very friendly and courteous.

"BW Best experience"

5
06/06/2017

Great location and great meeting spaces. The meals were delicious and beautifully displayed. There was no shortage of the items on the buffet. Anything we asked for whether It was water or an extra glass of tea were promptly taken care of my the staff. The pool area was easily accessible for those who wanted to swim. I totally enjoyed my stay.

"Good value."

5
03/06/2017

This is the 2nd time we have booked and stayed at this Best Western for the Frontier City package. It's clean. There's an outdoor pool for the kids. Full breakfast buffet included with stay. No complaints.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for coming back and for providing this feedback. We definitely appreciate you business and you loyalty!

"served it's purpose"

4
03/06/2017

didn't have time to use many of amenities. but did take a look at them. pool clean. sauna nice. I didn't go in bar. breakfast buffet was good although where was the freakin bacon? fitness center was small. 2 treadmills, 2 elipticals and a universal machine. room was nice and clean and beds were comfy.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us and for taking time to review our hotel. I'm not sure where the bacon was unless it was sausage day. We do alternate bacon and sausage just to avoid having the same thing for multi-night guests. I'm with you though, bacon is the bomb!

"Best Western Saddleback"

4
02/06/2017

Breakfast was awesome! Other guests were pretty loud, as our room faced the pool where guests stayed out late which made getting to bed by 10pm (to hit the road early the next morning) difficult. Staff was friendly and helpful.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
GirlyGirl, Thank you for the AWESOME review! We appreciate you and we're glad you enjoyed your stay!

"Great place"

5
30/05/2017

Always best value in Okc. We start our looking here. If they are full then other BW locations. Great full breakfast buffet. Rooms are great. Very friendly staff. Comfortable rooms. Easy access. Highly recommend .

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kevin, We appreciate the great review and your loyalty to our hotel. Thank you for all your past business and for spreading the word!

"Good Value Accommodation"

4
29/05/2017

This motel is situated convenient to the airport but a long way from the city centre. The motel does provide a shuttle bus service to assist people without cars. We found it adequate to our needs. The rooms are neat and comfortable. The pool is a need when it gets hot!! Breakfast was a little chaotic when crowded. We were there over Memorial Weekend and to be fair the place was packed. We thought the options were limited. The staff were friendly and thoughtful. Certainly a positive experience.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us over the Memorial weekend! I am pleased that you took advantage of our shuttle services and enjoyed your stay. I hope we will have the pleasure of having you as our guest again soon!

"Nice clean, no hassle and comfortable"

5
29/05/2017

A recently remodeled room, very nice. We arrived at OKC airport late, tired and ready to crash. No hassle checking in, close parking, great room. Breakfast the next morning was a delightful surprise. Great value and very nice staff!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jimbo, Thanks for the great review! We appreciate you!

"Very satisfied "

5
26/05/2017

Greater by pleasant front desk clerk, Josh, and he was helpful in getting us checked in quickly. The room was clean. The beds were perfect with extra pillows. Everyone loves extra pillows! Room was at a pleasant temperature throughout the night. We woke to a delicious breakfast served in the lobby. Steve approached us to inquire about our stay. Overall could not have asked for anything that was not readily available. Very enjoyable stay.

SaddlebackGM, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your positive review. We look forward to having you back again soon!

"Our Go-To Hotel is doing renovations!"

5
26/05/2017

This is our favorite hotel in the OKC area and we usually stay here. They have been doing renovations, including new carpet in the rooms! We always enjoy our stays. The breakfast is always good and the late check-out (noon) is very handy. Parking can be a bit tight when they are full, but usually it's not a problem.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for being such a loyal repeat customer! Yes, we are doing a total renovation of all guest rooms, public areas and meeting rooms. We're excited about it and glad that you noticed the changes. Please come again soon!

"Nice hotel"

4
21/05/2017

Nice hotel, parking could be better, but rooms and service were great. Breakfast was nice, but would be better if they offered to go bags for guests who leave early like other hotels instead of stating break fast for here only. Some of us have to be at work before 6

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for taking time to post your review. I did want to let you know we do have "Grab n Go" bags at the desk for a breakfast alternative for early risers like you described. I apologize that we didn't do a better job of making you aware of that. Please come and stay with us again soon!

"Pleasant surprise!"

5
20/05/2017

I needed a last minute stay in Oklahoma City and found the Saddleback Inn. First surprise, it is nestled in an industrial area, flanked by other chain hotels. It is in close proximity to the airport. I was traveling alone (female) and my room was situated in the courtyard right outside the pool area. I felt very safe. The daily breakfasts was a full breakfast and very, very good. I also had room service one evening and the chef maid up an individual order for me (I didn't want a big meal) and delivered it herself! I was very impressed. The grounds have a "forest" feel to them which was reinforced when I saw a small bunny nibbling grass about six feet from my door. The bunnies were out the next morning on the large lawn area. Really cute.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your great review! We appreciate your business and the time you took to comments. Please come and see us again soon!

"Personnal"

5
18/05/2017

Hotel was very nice, bed needs a 3-5 inch topper on top of matters to make it better and maybe my pillows. It's in a good location and staff is very helpful & knowledge about the operation and things to do in Oklahoma City.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your positive review. We hope to have you back again with us soon!

"Oklahoma nice just like home"

5
17/05/2017

Enjoyed taking in the memorial and learning about the horrific event. Also the eatery- Fish camp had great food. The waiter was very accommodating to us as newcomers traveling through. Unfortunatelly we were only in Oklahoma City for short time but it had a welcoming feel to the stay

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Donald, We really enjoyed having you as our guest if only for a brief stay. Please come back when you can spend more time and see more of the sights and take in all the city has to offer. Thanks again for staying with us!

"Great place"

5
16/05/2017

This a great Best Western! Very friendly and helpful staff! Very comfortable rooms with everything you need. My dogs loved it here. It is very pet friendly! I was able to relax enjoy some great food and just have a great stay!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Chris, We enjoyed having you and your furry family member with us. We appreciate the great review. We value our guests with pets so much that we have a designated pet friendly building just for our guests with pets with plenty of grassy areas by the rooms. Please come back and stay with us again soon!

"Great Stay and Location!"

5
15/05/2017

We stayed here for two nights while visiting the sights in OKC. We were here over Mother's Day Weekend. We had one of the newly remodeled rooms. The bed was comfortable. Internet worked very well. Breakfast was very good. There is an outside pool. Reception was very helpful in answering our questions about places we wanted to visit. We would stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for spending Mother's Day with us! We appreciate your business and we're glad you liked the newly renovated room! Please come back and see us again soon!

"Overnight stay"

3
11/05/2017

We stayed here overnight whilst travelling across America. The reception area is well out with a ranch theme to it, booking in was simple receptionist friendly and gave us directions to our room. This was huge and well appointed everything you need. We went to the restaurant for an evening meal, the choices were limited and when the food arrived it was average. We then went into the hotel bar, we assumed this would be a lounge type bar like majority of hotels have, however it was basically a truckers bar. Minimal hard seating several televisions playing sport and obviously full of truckers, not the sort of place you would expect in a hotel. If these two issue would have been more acceptable it would have gained a higher rating.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Chalkie, Thank you for staying with us and for your positive comments about our lobby and guest rooms. I have passed on your comments about the food to our F&B Director to follow up on. We normally get very good feedback on the food in our restaurant so please accept my apologies for not making a better impression during your visit. I think there's a misunderstanding about our Club, Rustler's Saloon. It is a Western themed non-smoking Sports bar, hence the number of large TVs playing sports. It is not a "Trucker" bar and those were not truckers around the bar that you saw. They are Energy Industry Rig Hands who are here for several weeks working for a National Energy company on a local project. I promise you they are very nice hard working men who just want a cold adult beverage after a long hard day. We appreciate your business and we hope you will come back and give us another try on your next trip to OKC!

"Who's got you?"

4
03/05/2017

This place would normally be rated at 3 but given to exemplary handling of failed power and hail storms I have to say I was at the least VERY impressed. They even managed to get a warm breakfast up. Bravo Zulu to you.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
AngiMarie, Thank you for staying with us and for you kind comments concerning our efforts during a very trying time. I have to say all the guests were very understanding about the storms and power failure as well. I hope you noticed the sections of the hotel where we were doing a total renovation. We will be done with every guest room within the next 4-6 weeks and hope you'll return to experience the new rooms. The early feedback is extremely positive! We look forward to having you as our guest again soon!

"Very comfortable hotel"

5
02/05/2017

We've stayed here for 3 years now during the art festival downtown. It's very comfortable, and we love the new paint, carpet, tile and mattresses. We have no complaints. Everything is great. The electricity went out at 5:15 am and they still cooked a hot breakfast for us with coffee too. We had no hot water, but it was wonderful to have a hot breakfast.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the great review and for your patience during the terrible storms we had during your stay. The crew worked hard by lantern light to get the breakfast out and keep services going (Thank goodness for gas appliances). Thankfully power was restored later that afternoon. Your patience during this trying time is GREATLY appreciated. We look forward to having you back again soon as our valued guest!

"Nice Folks"

4
21/04/2017

We booked a room in advance via the BW western website and didn't realize that this place was an older building that was being renovated. The rooms are accessed from outside like the older motels used to commonly be. The lobby is very nice and check in was quick and easy. Our first room was way out back and the surroundings of old closed up buildings and a couple of urban outdoorsmen sort of freaked my wife out. The room smelled a bit like animal urine and we asked for another room which they gladly agreed to. The second room was still being renovated but was much better and we were pleased with it and felt much safer there. Problem was, the TV didn't work. We reported it and quickly got a maintenance man to our room to fix it. He was great. Very friendly and knowledgeable and worked hard to fix the modem and all was right with the world again. We are not hard to please and appreciated the effort both by the management as well as the maintenance guy to make our stay as comfortable as possible.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Geeslin, Thank you for staying with us and please accept my apologies for having to move rooms. It's true we are about halfway through a total renovation which should be completed within another month or so. I'm pretty sure the gentlemen you referred to as urban outdoorsmen were the Paint, Tile and Carpeting crew members. I assure you they are very professional, from a reputable company and are good people, but they do dress for the work that they are doing for our hotel which is hot, hard arduous work. Based on your comments about your newly renovated room, it sounds like you approve of the final product they are producing for us along with the help of our in-house engineers. The reason our PM Engineer Ronnie had to come to your room for the TV was that you were the first guests to experience the new room and the Hi-Def receiver had not been re staged. As you said, that only took about two minutes to complete. I hope you'll return to see the final product as we are also doing a complete design change that includes renovations of all meeting rooms and public areas as well. We look forward to having you back again soon to see all the changes!

"Great place to stay"

5
18/04/2017

The staff went above and beyond to make the stay enjoyable. Great rooms and hotel at a great price. I received a package from fedex at the hotel and the staff went out of their way to make sure it was delivered safe and on time.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for being our guest and taking time to post this great review. We really enjoyed having you here with us and hope to see you again soon!

"Wonderful hotel spot."

5
15/04/2017

Great decor and a fabulous breakfast. The breakfast is actually in the on site restaurant. Definitely would stay again. The pool area is outside and very nice. Staff were very nice and made sure you were not having any issues.'

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tommy, Thank you for staying with us and for your great comments. We really appreciate your business and look forward to hosting many future stays for you!

"Highly Recommend"

5
13/04/2017

Our experience was great from the moment we checked in until we checked out. When we asked about restaurants in the area they provided a map. The room was very nice. It was clean and comfortable. The breakfast they provide with your room is in a real restaurant and the buffet was good. Had a variety to choose from and the wait staff was attentive.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Marti, We want to thank you for staying with us and for your great comments. Please come back and give us the honor of hosting another stay for you!

"Great Stay!!"

5
12/04/2017

I love staying here. Everyone is so friendly and the rooms are spacious and comfortable. They are remodeling a lot of the rooms but you would never know. Breakfast is a buffet and everything taste wonderful.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Katie, Thank you for staying with us and for your wonderful comments. Please come back and experience our newly renovated rooms which will be completed soon. The first building is done and the feedback has been overwhelmingly positive. Thanks again for your business!

"Our yearly stay at this Best Western"

5
10/04/2017

We've stayed at this BW since 1994. We've always felt very safe here. It's convenient to the things that we enjoy. Their free breakfast is out of this world. Rooms are very clean and comfortable. Shuttle

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Merribeth, It's customers like you that have made us successful all these years. I'm sure you saw the huge renovation going on during you stay which will be completed in a little over a month. Please come back and see the new rooms. I really think they are our best ever and have a definite "wow" factor when you walk in the room. Again, thank you for your loyalty. We look forward to many more years of having you as our guest!

"Great place to stay"

5
10/04/2017

Went to the car show and stayed at this Best Western hotel. It was very clean, close to the event, Staff members were very friendly and helpful. The free breakfast was the best breakfast I've ever had at a any hotel.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jackie, Thanks for staying with us for the Southwest Street Rods event. We have had the privilege of hosting this event for many years and it's always a fun weekend. Thanks for your great comments about our breakfast. We're glad you enjoyed your stay!

"Good"

4
07/04/2017

Over all it has been a good experience staying at bestwester! For the price it's the only hotel I will stay at it if I have a choice. The breakfast could be a little better but I'm not complain! Bestwester is a nice place.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Dear Bradens, Thank you for staying with us and for taking time to review our hotel. We hope to have you as our guests again soon!

"Good value hotel ..."

5
04/04/2017

This Best Western was convenient for my teaching duties at the nearby OSU campus. Plus, the hotel offered a free shuttle to the university and the airport! Breakfast was complimentary and delicious. Staff was always attentive and courteous.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
John, Thanks for staying with us and for your review. We enjoyed hosting your stay. It is true, we are the hotel of choice for many OSU-OKC Faculty, Students and families. Thank you for trusting us with your business!

"Awesome"

5
28/11/2016

My family and I had a very pleasant stay here. I would definitely book saddleback again. Everything from staff to meals to Location were above my expectations. Our initial reason for booking this hotel was because we were planning on bringing our puppy and they allow that. We didn't bring her after all but thankful we booked here. j

"Very nice"

5
27/11/2016

It was our first time staying here and we would stay there again. The rooms were clean and spacious. the breakfast was buffet style and the attendants took very good care of us. The hotel also meeting rooms, and a very nice pool.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Kelli, Thanks for being our guest and taking time to share your opinion of our hotel. We appreciate your business and look forward to your next stay with us!

"Best western good stay"

5
23/11/2016

We were very pleased with the friendly staff. They were very helpful, in restaurant recommendation, we found a Chinese place right across the street . We did however receive incorrect directions to the Best Western when we called on the way in. Rooms were clean and comfortable.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Alan, Thank you for the positive review! We appreciate your kind words about our staff and services! Please accept my apologies for the difficulty with directions getting you here. We are a little bit hard the find currently for about 2 weeks while they prepare to install our new re-branded property signs. They had to do some modification of the structure on our I-40 sign which left us without signs for about 2 weeks. We're glad you found us! Please come back and see the new signs and all the other many exciting changes and improvements we are adding for our valued guests!

"Quick overnight "

5
23/11/2016

Greatest quick pit overnight stop. Excellent room. Awesome beds, pillows, sheets. Hot showers , soft towels. Got an incredible nights sleep. Ready and refreshed for the next days long drive. Can't say enough about this hotel. Excellent staff as well and easy check out.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Patrick, Thank you for your kind words! We are so pleased that you enjoyed your stay and we greatly appreciate the fact that you took time to share your opinion with others. We hope to have you as our guest again very soon!

"Road Trip"

4
19/11/2016

Very helpful and friendly staff I will definitely stay again when on my way through, room was clean comfortable the breakfast buffet was better than the usual continental breakfast the staff all around was great

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
We appreciate your wonderful comments and we are grateful for your business. We are pleased that you enjoyed the breakfast as well as your guest room. Please come and be our guest again soon!

"Western Atmosphere"

4
19/11/2016

Great western theme to this location! Very friendly location with excellent services, comfortable bed and enjoyed the stay. Ideal location with easy access to highway. I would recommend this location for travelers.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Doug, Thank you for the great review and for taking the time to share your feedback. We hope to see you again soon!

"Fix Food/Thin Walls - Average for Cost"

3
18/11/2016

Stayed here as they offered discounts upon registering and I had a dog with me; paperthin walls, low quality breakfast, but clean. Had difficulty sleeping because you can hear everything although bed was very comfy. Major renovations needed to fix worn carpet/paperthin walls, low quality breakfast, but I guess that's how they keep the costs lower.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Tammara, Thank you for staying with us and for taking time to post a review. I am not sure what was going on in the area of your room (noisy neighbors?) but our rooms have thick solid cinder-block firewalls between every guest room. We do have a curfew and we have policies about guests making noise to the extent that it bothers a neighbor. Please alert us in the future and we will take action to address it immediately. I am pleased that you liked the beds and found the room clean. I am also excited to inform you that we are in fact preparing to re-carpet the entire property including all meeting rooms and public areas. I hope you will come back soon and see that and all the other great changes and improvements that are currently underway!

"2 day stay..."

4
18/11/2016

We had a ground floor room, whomever was in the room above us was a little noisey, but that's to be expected. Nice big room, breakfast was great, food hot and could eat all you want. Staff very friendly and helpful. Would stay here again.

" 1 night stay"

4
15/11/2016

We stayed one night whilst travelling route 66. Hotel was clean and comfortable. There was a problrm on check in and the couldnt find the reservation. Seems like they switched reservation systems which caused the error but they sorted it all out very quickly and efficiently. Breakfast offered good choices both hot and cold. Would be happy to stay again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Claire, Thank you for staying with us and for taking time to share your experiences. We appreciate your business and hope to see you again soon!

"Really nice hotel"

4
12/11/2016

The room was huge for one person as I was traveling alone. The bathroom was bigger than most I've stayed at. The breakfast buffet was the best and most lavish I have ever seen for a hotel in this price range. As with most hotels next to an interstate, noise will always be an issue. I compensate by running the heat/ac unit fan continuously. Personally I would rather hear traffic noise than other guests slamming doors and yelling, or letting their kids run wild in the halls.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Sunfired, Thank you for the great review and for staying with us. Please accept my apologies for the noise issues you experienced. This should have been discussed with you at check-in by the agent. We were very close to full the night you were here and the area you were in near I-40 were the last few rooms we had available. The AQHA Equine event has been in town with many long-term stays making options on room location less than it normally would be. We do appreciate your business very much and I hope that you will try us again under more normal circumstances so we can provide you with a better room location!

"Sleepless night in OKC ?"

2
12/11/2016

Horrible! We were here for one night, and it was 1 night too long. Our room was 1081, it faced the highway and that's exactly what we heard our entire sleepless night. There was a gap in the door that could use some weatherstripping to help keep the cold and the sound out. The room was old, out dated and had an odor to it. The mattress on the bed severely needed to be replaced. One thing we can usually count on at Best Western is a decent breakfast. Whoever their cook was needs help. The eggs were disgusting, the hasbrowns under cooked, I was afraid to even try the sausage so a banana and coffee it was. We had a $50 credit due to staying at so many Best Westerns and they didn't apply it so we had to get our bill corrected. At check out we signed our bill for $44. Currently posting to my account are 3 charges to Best Western; $142, $108 & another $108. At this point the $44 was too much for this hotel. Drive to Tulsa or if you must stay in OKC, find another hotel!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Chad, Thank you for taking my call today. We are thrilled that you have decided to return and give us another chance to show you our true colors. I look forward to meeting you in person. Be sure to ask for me when you arrive! Thanks again!

"Amazing Room and Great Stay!!"

5
10/11/2016

My husband and I stayed at the Saddleback Inn during the weekend of November 4th - 6th, 2016. We stayed in a king suite room #2090! This room was wonderful! It was clean and beyond comfortable. The bed was perfect and having the 2 TV's made the stay perfect. The free breakfast was also very good with bacon, sausage, eggs and hashbrowns, as well as, biscuits and gravy. The wait staff were very attentive. Check-in and check-out was a breeze. We even went to the bar and had a few drinks. All in all, a wonderful stay!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you so much for the wonderful review. We value our Oklahoma Farm Families who patronize our hotel throughout the year for Equine Events, Youth Livestock and other Fairgrounds events. You help to make us successful and we greatly appreciate your business. We look forward to your next stay with us!

"Disappointment"

3
10/11/2016

When offered the option, I'll often choose to stay at a Best Western property, and that's been a good way to go. But the Saddleback Inn & Conference Center proved a disappointment during a recent multi-state trip and I left feeling glad I stayed there only one night. The rooms are nice enough, and the amenities provided are fine. But it's located directly adjacent to the interstate and the traffic noise was the loudest I've ever heard. While unloading the car, I talked to another guest, who agreed that the traffic noise was incredible. Fortunately, after 10 or 11 p.m., the traffic subsided enough to get some sleep in before it started up again early in the morning. Second, although the place seems clean, in the morning I was greeted by a belly-up cockroach on the bathroom floor. I've seen that before, but never in a hotel that presents itself as above average. At check out the (very young) clerk asked how everything was. Since she asked, I mentioned these issues. Her entire response was to say they "would look into it." That left me feeling like she didn't care and made me wonder why she asked me anything in the first place. Overall, I can rate this place no better than average. Would I stay here again? Maybe, but it would be far from my first choice.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
BHolden, Please accept my apologies for the noise issues you experienced. This should have been discussed with you at check-in by the agent. As you no doubt witnessed for yourself, less than 5% of our rooms are in the area near I-40. Of course there is little we can do about traffic noise and we do have some regular guests that prefer those rooms because they can pull up right in front of their room. We generally try to put guests in that location that prefer that area. However, we have been full or close to full with the AQHA Equine event with many long-term stays making options on room location less than it normally would be. The event log at the front desk does show that the agent who checked you out did follow up on the issues you raised to her. We do appreciate your business and I hope that you will try us again under more normal circumstances!

"Very spacious, well kept hotel. Perfect."

5
06/11/2016

We stayed at the Oklahoma City Best Western Plus Saddleback Inn for one night as part of our Route 66 adventure. We followed the interstate in from Tulsa, which went well, although we reckoned that the surrounding roads would be generally very busy in that area. The hotel was fantastic with loads of space. Checking-in was really easy with very helpful staff. The hotel had a great outdoor swimming pool, although we didn't use it. The hotel did have lots of facilities for our evening meal but we decided to eat out, at the local Denny's. Our room, 1044, was great, very large with smart furniture in a separate seating area, and lots of modern facilities. The breakfast was very nice too with a great hot and cold selection. This is definitely a hotel to come back to.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you so much for the fantastic review! We are "Route 66" tour headquarters it seems and we love our Route 66 guests. Always a lot of fun! Please come and stay with us again in the future!

"Great Place To Stay"

5
29/10/2016

The staff at this hotel are wonderful. The rooms are big, comfortable and well decorated. Rooms are very quiet. Free breakfast with your stay is a plus. When we travel through Oklahoma City we will always stay here.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Steven, It's guests like you that have made us successful all these years. We appreciate your business and the time you took to tell others about our hotel! Come see us again soon!

"Amazing hotel and staff is great"

5
29/10/2016

This is the CLEANEST Best Western property we have ever experienced! The even vacuum the carpet next to the walls (there is usually about one inch of carpet next to the walls that clearly has not been vacuumed in a long, long time in most hotels -- NOT this one. Every square inch of the carpet was clean. And the staff was so friendly and helpful. From the front desk to the restaurant, the staff was so friendly and helpful. You won't be disappointed by staying here.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Janet, We are so happy that you enjoyed your stay and took time to share your experience with others. Please come back soon and be our guest again!

"Nice place"

4
26/10/2016

This was a pretty nice little hotel, it was clean, had a good breakfast, the staff was very nice. It was an enjoyable experience. The only negative, was it did not have much water pressure in the shower. We would stay there again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Shawn, Thank your your review! We appreciate your kind words and for trusting us to provide your accommodations. Please accept my apologies for the lower than normal water pressure issue during your stay. It was only for a couple of hours while a plumbing contractor was doing some work for us but I regret that it impacted your shower. It won't be an issue on future stays with us! We look forward to having you as our guest again soon!

"Beautiful hotel, spacious room"

5
18/10/2016

Hotel is beautiful inside and out, staff is friendly and helpful. Room was very spacious and very clean. Free breakfast was very inviting, fresh and good. Location is a tad tricky to get to, but can figure it out. Once there easy on and off the highway.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Sharon, Thank you for your wonderful comments. We are so pleased that you enjoyed your stay. We value your business and look forward to your next stay!

"Beware"

1
18/10/2016

I reserved a room using what I thought was the hotel website. Instead I was directed to HotelsOne.com. My reservation was for 10/13/16 the second night of our car travel from NJ to NM. On 10/11/16, I attempted to change our reservation date to 10/14/16. I went to the email confirmation that I received and found no way for me to make this change other than to send an email through the website. There wasn't even a phone number provided. By the evening of 10/13/16, I still did not have a response to my email so I called the hotel and was told that they could not help me and that I had to contact Expedia. I called Expedia and they gave me a number for HotelsOne. I then spent extensive time on the phone with their representative who checked availability (a room was available) and I was advised that she would have to check with the hotel and would respond by email within 24 hours. On the morning of 10/14/16, I received a response to my original email in which I had request a change in my reservation for the night of 10/13/16. They were apologetic for not responding and recommended that I contact one of the service representatives if I still needed assistance. No phone number was provided. By the evening of 10/14/16 and as I was approaching OKC, I had still not heard back from HotelsOne as promised so I called them again. The representative advised that the hotel would not change my reservation from 10/13/16 to 10/14/16 because I was a "no show" on 10/13/16 and that I would be penalized the full amount of the room charge that was paid when I made the initial reservation. Needless to say, we found accommodations elsewhere and I do not recommend this hotel or HotelsOne to anyone.

"Hotel"

5
16/10/2016

We had an excellent stay. All personnel were excellent. The rooms were clean and large. I will stay here again on my next visit to the area. Check in was great as well as check out. Location was very good.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Vance, We appreciate your business and the time you took to share you experience with us. Please come and be our guest again soon!

"Really?"

3
16/10/2016

On check in, we entered the room and found that it appeared to have been occupied or not cleaned. Pillows stacked vertically against the headboard as if someone were watching TV. Towels on floor and furniture. Used glasses on furniture. It was very creepy. We backed out immediately.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Mr. Villanueva, Please accept our apologies for the mix-up at check-in. Obviously a room status was changed in error. I'm glad you want ahead and stayed with us in the poolside room that you were moved to. I hope that you will return and have a more typical check-in experience the next time.

"Very Impressed!"

5
13/10/2016

Stayed here for a training convention. Very impressed. So clean and beautiful decor. Restaurant and Lounge/Bar in convenient area. Rooms very clean and comfortable. And the price is fantastic. Will definately stay here again!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Shannon, Thank you so much for staying with us and for the fantastic review. We're pleased you enjoyed our staff and facilities and look forward to your next visit!

"Haven't seen bathroom fixtures that clean in a while"

5
09/10/2016

This is not a 5 star hotel by any means and I would not call it modern, but I would come back any time! Staff took great care of our group, all of our requests were honored. I was especially pleased to see how clean my room was. Haven't seen bathroom fixtures that shiny since my stay in a 5 star hotel in Amsterdam earlier this summer. All the equipment in the room worked properly, restaurant and bar had a reasonably priced menu with decent selection.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
You sound like an experienced traveler! Thank you for taking time to share your feedback of our hotel. We appreciate your business and your positive comments regarding our staff and facilities! Please come and be our guest again soon!

"Nice stay"

5
09/10/2016

Staff was very professional friendly and accommodating... The room very roomy and clean... The price was great... The free breakfast was really good... Only problem we had was with other guess. I would stay here again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Tammy, Thanks for taking the time to share your review. We appreciate your business. I would just add to your comments that we have rules and policies regarding guest behavior as well as an 11:00pm noise curfew. If you have any issue with rude or inappropriate behavior by other guests please call us at the front desk. We are proud of our history as a family friendly hotel and we will take action to address it. Thanks again!

"Relaxing"

4
04/10/2016

South of city near business park plenty of car parking spent time around hotel using sauna and swimming pool , enjoyed two evening meals in restaurant fair value good service breakfast was also enjoyable

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for taking time to share your feedback. We appreciate your business and want to thank you for staying with us!

"Best experience at a hotel and stress free"

5
03/10/2016

This hotel was ran so smooth with knowledgeable employees that were very friendly and helpful. Very clean! Loves the shuttle service and the whole experience was very enjoyable and absolutely stress free. Enjoy very much!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Colleen, We appreciate the time you took to leave this feedback for others. Thank you for staying with us. We're very pleased that you enjoyed your stay with us!

"Just Okay"

3
02/10/2016

We stayed for a weekend when we were visiting for a wedding. We had stayed at other hotels in the area, but chose this one because it was considered a 3 star hotel, it was a little cheaper than our 2.5 star favorite, and it had a full bar. There were parts we liked - the food at the bar was good, and the complimentary breakfast was better than most hotels, but when it came to the room, it wasn't up to par with others in the area. Our room was dark, had outdated furniture, and the tub seemed really old and worn. I also don't love the fact that our room was on the first floor and had its own exterior door - we didn't open the curtains often. Overall, our stay was okay, but I would probably stay somewhere newer and nicer next time.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Alexandra, Thank you for staying with us and for providing this valuable feedback. I am pleased you enjoyed our club and the food in the restaurant but I wish we had made a better impression with your guest room. I am following up on your comments with my Rooms Division Manager and Chief Engineer to address an and all issues in your guest rooms. I hope you will consider staying with us again on any future visits to OKC and allow up to provide you with a better experience.

"Not impressive at all"

3
29/09/2016

Booked/confirmed/paid for downstairs outside room 6+ weeks ago..Just needed a convenient nights rest before an early flight out of Will Rogers airport..3rd party site, even though I called Saddleback, booked a handicap room, which was fine, as long as where I requested. I get there and cant have the room Id already paid for and the only outside was upstairs..ended up inside downstairs..whatever...Desk guy blamed me for using 3rd party...again, i looked up and called Saddleback..... Restaurant, once a server came out was really good... It was more the attitude of the desk guy that bothered me...

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Rick, Thank you for staying with us and please accept my apologies for not being able to grant your original room preference. I do see that you booked through Expedia on September 16th for arrival September 29th. While we are normally very successful in granting requests for specific locations occasionally we are unable to do so due to guests who extend their stays with us. The downstairs poolside location you were given was the closest location to being a "down and out" room that was available. I am pleased that you enjoyed the restaurant. Please come and stay with us again and give us a chance to provide you with a better experience!

"Very Nice Stay"

4
28/09/2016

We enjoyed our one night stay. Very clean, well appointed and a professional staff. Also, dog friendly. Paid an extra fee for our dog, but it was worth it. Breakfast was also good. Would stay there, again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for taking time to share your opinions on our hotel. We're glad that you and your four-legged family member enjoyed your stay and we love having a breakfast endorsement from "FoodieFlorida". Please come back and stay with us again soon!

"Soccer Tournament "

5
28/09/2016

My family had a great and wonderful stay. The check in was great. All of the staff was real nice and friendly. We are Diamond members with Best Western so we we're able to get a free upgrade, to a two queen bedroom suite. Which even made it so much nicer of a stay. The room was extra clean and big. My family loved it. We were in town for my son Soccer Tournament and only 10 - 15 mins away from the South Lake Soccer Complex in Moore,Oklahoma. The breakfast was really good they had a lot to choose from.It is A hot all you can eat buffet for breakfast. The staff in the breakfast room was really awesome and help server you if need it.There is also really nice pool the stays open until the end of october there is a indoor hot tub which we did not know about cause it was not advertised but it is nice they also have a dry sauna. Thank you for such a wonderful stay Best Western Saddleback.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thanks so much for staying with us during your son's soccer event and for taking time to post your positive review! We greatly appreciate your business and hope to see your family again soon!

"Very Nice Place to Stay"

5
25/09/2016

Very nice place. Rooms were good size, neat and well decorated. Staff was very nice, always smiling and very helpful. I like the outdoor entrance to the rooms. Very quiet, even though it is close to the interstate. Will stay here again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Steven, Thanks for staying with us and for taking time to share your feedback. We appreciate your business and hope that you will return many times in the future to be our guest again!

"Great Place to Stay!"

5
23/09/2016

I think I'm in love with Best western pluses. This was was so nice. The rooms were very comfortable, price was reasonable, and they had a buffet breakfast with real china plates versus the paper plates one is usually dealing with. And they had chocolate donuts - my favorite!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Midge, You're going to make us blush! But seriously, we're very pleased that you were happy and we are grateful for your loyalty to our Best Western Plus properties! Please come and be our guest again soon!

"Great room Good Breakfast Excellent Customer Service"

4
23/09/2016

Great customer service, the room was very clean and the bed was comfortable. Breakfast was better then I expected. It has a buffet style breakfast with a changing menu. The front desk was helpful and went above and beyond to provide info or assistance during the stay.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Christina, Thank you for staying with us and for this great review. We do try to change up the breakfast each day so our many multi-night guests don't get the same thing each day. We appreciate your business and look forward to your next visit with us!

"Excellent value hotel and great amenities!"

5
21/09/2016

Stayed one night here last night on our trip across the USA (Route 66). What an excellent hotel this is! I asked for a quiet room away from the highway and we were given a beautiful king sized room. I have seen smaller apartments in the UK! This room was LARGE and equipped with everything you needed, fridge, microwave, big screen high quality LG TV (Star Wards movie looked great!), office desk, vanity area, iron board and iron, seating area and a great power shower! There was also an outside pool where we lay in the sun while doing our laundry (3rd floor of the block at the rear overlooking the pool). We ate an evening meal across the minor road at Trappers Fish Bar. Breakfast in the morning was good, both cold and hot buffets provided with good scrambled eggs and crisp bacon. This hotel is really amazing value! A definite must-do on Route 66 when you need to unwind a little!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thanks again for staying with us. We do love our Route 66 visitors from the UK! I am glad you went ahead and tried Trappers after our discussion of local restaurants. I was confident that you'd like it! I'm glad you enjoyed the hotel and the amenities! You were both a delightful couple and we'd love to have you back as our guest again soon!

"Very good value"

5
20/09/2016

The rooms were very clean...bed was comfortable..outdoor pool was great & large. Rooms are updated. Breakfast was very good..better than most. We traveled on motorcycle & wanted to see the Oklahoma Memorial but did not want to travel downtown on our bike. They have a shuttle service for $5.00 per person roundtrip to drop you anywhere downtown..really appreciated that. Only complaint we had was their laundry room..wasted 2 hours doing laundry here as 1 out of 2 washers I used kept stopping & 1 out of 2 dryers did not dry & I did not find out until after cycle was done that clothes were just as wet as when I put them in...reported problem at front desk & had to ask for my dryer refund...was not offered. Would stay here again but use a laundrymat elsewhere

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thanks so much for the great review and taking time to post it! We appreciate your business and hope to see you back as our guest again in the near future!

"Surprisingly Good"

4
20/09/2016

Nice, clean, easy to find hotel in Oklahoma City. It isn't in the most picturesque location but it is located close to many places you might like to visit or shop. Our room was clean, quiet and easily accessible as well. The hotel has a restaurant, which was closed on Sunday which was our visit day, but the free breakfast in the morning was there and it seemed quite nice. We didn't use the pool but it was lovely and it seemed the other patrons were enjoying it. Fair pricing and location made this a good choice for us.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
We want to thank you for being our guest and for posting your review. Please come back and stay with us again soon!

"OKC"

3
20/09/2016

This hotel needs to strongly consider more conveniently located access points to the 2nd floor. If, you are in the middle of the building with heavy luggage look for another hotel. The staff and the breakfast was very good. Location is good.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us! I really regret this feedback as we just completed the installation of a brand new second elevator serving the first two buildings on property. I apologize if you weren't informed of this new amenity. Please come back and try us again!

"BW Saddleback OKC trip"

2
20/09/2016

Location of hotel overall was good except interstate 40 is right on top of it, they have a small wall but should be 3 times the height (might help). Small refrigerators and old furniture. Ok for a night or two but not good for much longer. On the plus side Fido is welcome and the breakfast is good.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Michael, Thank you for staying with us and for sharing your review. I hope you will try us again and allow us to provide you a quieter location. As you may have noticed we were sold out and the location you were provided was the last remaining room in our pet approved building. Please contact me directly the next time you're in town and I will be pleased to manage your stay to avoid this issue in the future.

"Amazing Stay"

5
19/09/2016

This place is great for teacher and students to stay. Don't have to worry about student safety, quit, and staff excellent about helping protect students. On top of all that the price is great for small school on small budget.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Trent, Thanks for staying with us and for taking the time to post such a positive review! We appreciate the review and your business. I'm glad you pointed out the part about teachers and students as we've pretty much been THE place to stay for school events such as FFA, Spring Livestock, School sporting events, FCCLA and many more student based events for many years. We look forward to your next stay with us!

"Quick fix"

4
18/09/2016

Traveling with my pup can be an issue but none here. Quick check in, ground floor room, great buffet breakfast, lots of parking and near I 40 for ease of travel make this a good stop. Only issue was remote was not working but repairman came promptly once notified by another. Fixed in a minute. This is more of a 'motorlodge' with rooms opening onto parking lot.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Lanny, Thank you for staying with us and for leaving a review. We're pleased we were able to accommodate both you and your four-legged family member! Please come back and visit us again soon!

"Conviently located property, great breakfast"

4
18/09/2016

I was teaching at this hotel so I really didn't consider another property, but I was happy with the experience. I really enjoyed the choice at breakfast and the coffee was exceptionally good. The room wasn't fancy but very adequate, clean, with a very comfortable bed and a nice desk to work at, which pretty well covers all the essentials for me. The price was reasonable.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Phillip, Thank you for being our guest and for holding your event at out hotel. Please come back soon and allow us to host another successful stay for you!

"Anyone giving this more stars has never stayed in a nice hotel"

1
16/09/2016

Disgusting. Stayed here on a road-trip with our dog at the advice of AAA. Noisy, old, dirty and thin walls made for a horrible night--even our dog couldn't sleep. Have stayed in a couple of other Best Western Plus locations that were much better. I didn't expect the Ritz, but with 4 stars on TripAdvisor I certainly expected a lot more than this place gives.

"Excellent..."

5
16/09/2016

My room was clean, smelled fresh, very comfortable, and pleasantly surprised about the seclusion of the room. I had wanted privacy and that's exactly what I received. The staff are among some the very best that I've encountered in a hotel setting. They seemed to really care about my privacy issue and accommodated appropriately. I appreciate that. Thank you!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Judy, We are pleased that you enjoyed your stay and your specific needs were satisfied. Thank you for the positive review and for taking time to share your opinion of our hotel. We appreciate your business!

"Dingy room in chalet type accomodation"

2
13/09/2016

We stayed for one night in a dingy type chalet accommodation facing the car park. It smelt damp and musty. We eat in the restaurant but staff more or less forced us to have the buffet, not a la carte, which was without a lot of choice. Overall not a good experience. Was pool and fridge however safe would not work,

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jill, Thank you for staying with us as part of the Cosmos Tour group this month. I think there was a little miscommunication regarding the buffet in the restaurant. Your tour coordinator planned the dinner buffet in advance for your group so it wasn't that our staff didn't want you to have menu service. I regret that you were not completely pleased with your accommodations. We greatly value your business as well as the business our your group. I hope the remainder of your travels in our country go well.

"Very clean and quiet"

4
13/09/2016

We always stay here when we are in the CIty for a concert or a weekend trip. The rooms are always clean and the staff is friendly. You get a hot breakfast included with your stay. This is a pet friendly hotel, which is great for us because we travel with two small dogs. The setting and landscaping is very pretty. We had a room on the interstate side but the noise wasn't even noticeable with the air conditioner running. We plan on staying here again in November.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you so much for sharing your experiences with our hotel. We are looking forward to your visit with us this November!

"pony up to a relaxing hotel"

5
13/09/2016

this hotel has been a mainstay in the city for years; the entire area is undergoing a complete overhaul - however, it has already been accomplished at this hotel! it was very nice; the rooms are completely renovated; it has an outdoor pool that is tops, complete with a Jacuzzi area in an open room next to it. with towels. the hotel has great food! an incredible worthy breakfast. if you need a nice place to stay in okc, pony up to the saddleback inn - it will be more than worth it!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jennifer, Your business and your kind words are greatly appreciated. We look forward to your next stay with us!

"Clean, comfy, convenient to highway"

5
12/09/2016

We enjoyed our stay as it had everything needed for tired travelers. A bit dated, but clean and comfortable. The breakfast was really good and varied. It is a conference center, a bit out of the way of city activity, but convenient to the major highway.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Karen, Thank you for staying with us and for your positive review. We appreciate your business and look forward to your next visit with us!

"Great place great staff"

5
09/09/2016

We stayed two nights and really enjoyed it. The room was very big with two very comfortable beds, microwave, fridge, safe, TV iron and board. It was very quiet and very clean, the pool looked nice but we didn't go in. We used the restaurant both nights, first night we had salmon it was delicious, the second night steak and chicken equally as good. With both choices we had salad bar and really good dinner rolls. The meals were served with a choice of potato and mixed vegetables, the only down side was the plates were too small, get some bigger plates. We used the bar both nights, the wine was ok but the marguerita were fantastic and very reasonably priced. Breakfast was included and it was very good, didn't have anything cooked but it looked lovely. The fruit, bread and pastries were fresh and really nice. All the staff were pleasant and helpful would really recommend it.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Caroline, Thank you for being our guest and for the great detailed review of our hotel. I'm glad you enjoyed the restaurant and bar. Being one of the few full-service hotels remaining in the area we take pride in continuing to offer these services. I am concerned that you said you did not see anything "cooked" on the breakfast buffet. There are two full buffet areas, one for pastries, fruit, cereals and juices and the second is nothing but "cooked" foods like scrambled eggs, bacon or sausage, hash browns, biscuits and gravy or french toast. If you didn't get to enjoy these hot items I hope you will "indulge" on your next visit with us!

"Super motel!"

5
09/09/2016

We just stayed one night, and loved it. Clean, modern and comfy. The price was right and the people who worked there were very friendly. And plus was a free buffet breakfast. We would stay there again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Alice, Thank you for being our guest and for taking time to post a review. We look forward to your next visit with us!

"Best Hotel with best Breakfast in OKC"

5
07/09/2016

Excellent staff and great service. Nice food choices and nice bar! I have been staying at this hotel for about 10 years now and I keep coming back for the valve and the breakfast. This hotel is very rodeo friendly and has great parking for rigs and horse trailers. In addition it is very close to Brick town, the stockyards and nice restaurants as well and the fairgrounds. Course i'm a real cowboy and while the "saddle" stools at the bar are a nice tourist novelty A real cowboy would not be caught dead sitting on one! Comfortable beds and good working WiFi. The hot-tub and sauna are also very well kept.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jimmie, "Real" Cowboys and other attendees to all our OKC Equine events have been part of the life blood of our hotel for many years. I can't adequately express the level of our gratitude for all your past business or for this great review!

"Family Reunion"

4
06/09/2016

Hotel was clean and the restaurant was well stocked and well managed. Pool area was very family friendly. The breakfast was an excellent value and the food was good. Our visit for this stay was relaxing and the staff was attentive to all of our needs.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Darwyn, Thank you for your review and for staying with us. We were pleased and honored to be able to host your family reunion. We look forward to many more visits and more reunions in the future!

"Rustic Setting"

4
04/09/2016

Well first things first as a Best Westerns rewards member i try to stay at Best Western if at all possible. However this will be the first time here at the BW Plus Saddleback Inn. First thing you notice is the cleanliness when you arrive. Upon entering the lobby you are greeted by a front desk person who is courteous and offering help in anyway. The decor in the lobby and restaurant is very welcoming and has the rustic ranch look. Very nice. This particular stay is very surprising to me as for the very Affordable price and the things this hotel has for the guests. This Hotel has a Sauna , Hot tub that is inside in a room adjacent to the outdoor swimming pool. The Room was spacious and very clean. The room was equipped with fridge, microwave and 42" HDTV . The bathroom inside the room was very clean as well. Climate control was controlled via thermostat on the wall and worked great. The bed inside the room was comfortable and welcoming. On this stay i had my wife and 16 month old son and they had a pack and play upon request for my son to sleep in. Every employee i came in contact with was friendly and knowledgeable about the hotel and surrounding area. Check out time is 12 noon which is nice. This hotel also has a restaurant and a separate bar on site which is nice for the guest that enjoy that type of thing without having to travel to have a cold adult beverage. The breakfast buffet for the guest is wonderful . Eat as much as you want and several choices to satisfy your hunger. I would recommend this hotel to other travelers for the Value, cleanliness and decor. I give 4 out of 5 for this stay and would most definitely stay here again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Mike, Thanks so much for your kind words and for being our valued guest. We hope you will return many times and that we will have the honor to host a stay for you again in the near future!

"Nice facility typical of BW"

4
03/09/2016

This is a very large facility with outside room entrances. The location is easy off the I-40. As usual staff was very attentive and helpful. The included breakfast set up was fancier than most BW's we've been to. My husband enjoyed the outdoor pool and whirlpool and we really enjoyed the decor. The side of the building where our room was located was directly adjacent to the I-40 so there was a lot of road noise, but otherwise I appreciated the relatively remote and private 1st floor location because of having our dog with us. We were able to park right in front of our door which we really like to do.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jessie, Thank you for the great feedback and the comments about our expanded full American breakfast. It's one of our most popular amenities for sure! We hope you will return and be our guest again soon!

"Best Western PLUS Saddleback Inn & Conference Center, Oklahoma City, OKLAHOMA"

5
03/09/2016

Nice place to stay. Very large dining/breakfast area. Cool lounge also with entertainment and snacks. Lots of nice folks passing through there with great conversation. Their staff were all very very nice. Thank you for a wonderful stay in Oklahoma.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Chad, We appreciate your positive comments and we're grateful for your business! Please come back and be our guest again soon!

"Very Nice"

5
01/09/2016

We got to the hotel and the staff was very nice. We were gone for most of the day and when we came back, our room still wasn't cool. So, we used the shuttle service, which was awesome by the way, to go to Bricktown. We had an amazing time and we came back with our friends and the room wasn't cooled down. So, we asked to move to a different room and there were no problems. They got us moved to a room above us so we wouldn't have to re-park our car. One of the girls even brought us a key. The pool, hot tub, and sauna were great. So fun and relaxing. We ate at the restaurant as well and it was pretty good. The glasses for the drinks are kind of small but, it's free refills so it was fine. I really don't have any complaint whatsoever about this hotel.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Marissa, Thank you for staying with us and for your wonderful feedback! We hope to have you here as our guest again very soon!

"Nice pool"

4
31/08/2016

The hotel was good. IT is a huge place. The pool and spa were nice. The room was nice, except the carpet did not go all the way to the wall. There was a 2 inch gap??? I figured it was because it is a pet friendly room, maybe they replaced the carpet in a hurry. The carpet tacks would be a danger for babies, though. Overall we were comfortable. And the room did not smell much for a pet room.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Carlene, Thanks for staying with us and for your positive comments. Thanks also for letting us know about the gap at the threshold which has now been corrected. We are re-carpeting the entire hotel in a few months among many other continuous improvements we are currently making. The rooms will have custom tile entries following this project which will eliminate the wear and tear on the carpet at the entry. I hope you will come and see all the exciting things we are doing to make our hotel even more rewarding for our guests!

"Good hotel at good location"

4
26/08/2016

Nice hotel with all woodern interiors from the start of reception to dining, corridor, rooms everything is full of wood works. Appreciate the interior works. Amazing thick Mattress which gave me tight sleep and rooms are clean and neat. Give a try when you are at Oklahome, you wont regret for staying here. Buffet breakfast have lot many varieties and good in taste too.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your great insightful review. Those unique wooden ceilings are from our owner's vision to establish a Southwestern Santa Fe look in the hotel. The two types of wooden limbs that you see are called Latias and Vegas. Both are made from the Aspen tree. The very light colored ones are peeled Aspen limbs and the darker large ones are peeled trunks, both with the bark removed for that beautiful finish. Thanks for noticing and telling others about one of our distinctly unique features! We look forward to your next visit with us!

"Convenient and Clean"

3
23/08/2016

Everything here was great except the cold breakfast we ate. We arrived about 30-45 minutes before breakfast was over and everything that should have been warm was completely cold. The room was clean and quiet. There is a restaurant nearby or you can eat at the motel.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Anna, Thank you for staying with us. Please accept my apologies for the cold breakfast. Our staff knows that breakfast should be hot, fresh and look the same regardless of whether or not it's just before the buffet closes or not. We do prepare eggs on request so please if you ever experience this again tell one of our staff and they will quickly act to make sure you get a good hot breakfast!

"Very nice hotel for price"

4
22/08/2016

Super nice hotel for this price range. Great breakfast area that actually looks like a restaurant. Very convenient location off of I 40. Very spacious hotel and rooms are big and clean. Will be staying here for my second time in September.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for taking time to review our hotel. Yes the area where you ate breakfast actually "is" a full-service restaurant that our complimentary breakfast is served in from 6:00am to 9:30am daily. That is the reason for the full high end breakfast buffet, real plates and silverware and actual servers to pour your coffee and attend to your needs. The rest of the day we serve full menu service for breakfast lunch and dinner as well as room service to all guest rooms. We are really looking forward to your return trip in September and having you as our valued guest again!

"Very Nice place to stay!!!"

5
22/08/2016

Very nice place to stay. The only negative thing would be one of the beds were broken down and had a little bit of a slump to it but it wasn't bad. The beds were a little harder than I prefer but that's not something that suits everyone. Staff were very helpful and overall stay was great!!!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Dear Ryans, Thank you for staying with us and for your invaluable feedback. I was able to identify the room you stayed in thanks to your review. Our beds are Serta Cheshire III Premium pillow-top hotel mattresses (listed as Medium-Firm) with the pillow-top on both sides and sewn in so it doesn't have those big floppy pillow-top separation like a residential bed. This allows the beds to be turned regularly. Although our beds are fairly new, sometimes a single bed may endure abuse (kids jumping etc.) and they can be damaged. I am grateful you alerted us to this issue in this room so we could immediately address it. I pleased that you enjoyed the rest of your stay otherwise and we look forward to having you as our guest again very soon!

"Great Hotel"

5
19/08/2016

We have always stayed at the Saddleback Inn when in Oklahoma City. I have never had a bad experience and the breakfast is always great. There was a slight delay in opening the fitness center which was scheduled to open at 0600 but was not opened until 0715ish. All staff was friendly and courteous. We will definitely stay again!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Don, Thanks for all your business over the years. Thanks also for letting me know about the timing on the fitness room door. We'll get that time reset today! Please come back and see us again soon!

"Nice, half way, restful Inn."

5
18/08/2016

My daughter booked, so our Retriever, and we would have a break on our Omaha to Houston jaunt. Very affordable. Clean. By the Interstate, yet quiet. Nice breakfast bar. Serviced professionally by the attendant. We even met a nice couple with a beautiful Golden. And this locale is set up to accommodate large functions, in so far as lodging is concerned.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jeffrey, Thank you for staying with us. So glad your retriever met a "friend" while you were here. Please come back and visit us again soon!

"Nice visit"

5
17/08/2016

Nice hotel and they really were pet friendly. Many hotels claim they are pet friendly but are not really in practice. The room was clean and well decorated. They had a nice area for pets. They also had a nice breakfast.

"Clean rooms, good food"

4
15/08/2016

This was an excellent example of a chain franchise done right. From the service at the front desk to the service in the restaurant I had no complaints. The food was reasonably priced but flavor did leave some room for improvement. The place was clean and safe, we would definitely stay there again!

"Decent place to stay"

4
15/08/2016

A nice place to stay, convenient to the Interstate. The desk staff was pleasant and check-in was quick. Although the outside was a little old and worn in some places, our room was clean and modern, and everything worked well. The bed was comfortable and there was no outside noise to speak of. The complimentary breakfast buffet was fine: the food was just okay as to quality and selection, but it was served in a dining room rather than the usual lobby. The servers were friendly and helpful. For travelers who run: I ran early on a Monday morning at the beginning of rush hour. The road fronting the hotel had sidewalks, but they were under construction in some places and ended quickly to the north. They continued for awhile south of I-40, but that entailed crossing the intersections at freeway on- and off-ramps. We enjoyed our stay, and would stay here again.

"top bang for the buck"

5
15/08/2016

Very spacious King Suite. Nice pool and jacuzzi. Nice staff. No issues at all with our stay!! We overslept and missed breakfast, but with the pool open till 11 we got to bed a little later than expected too. Highly recommend!! I've stayed in a lot worse rooms for a lot more money so the rate here was very well worth it!!

"FABulous Hotel"

5
14/08/2016

Our overnight stay was fabulous. Everything a weary traveler needs. Clean, comfortable room, coffee maker, refrigerator, microwave, iron/ironing board, a safe for valuables, great shower/tub. We could not have asked for more. Thank you.

"Ralph & Sherry From Arizona"

4
06/08/2016

Hotel is a very nice hotel to stay for business or pleasure. This place is huge and the parking is very tight. Breakfast is terrific. Staff is great. This hotel definitely needs a exterior upgrade. Rooms are very nice and have some great upgrades. Beds are comfortable.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Shearon, Thanks so much for being our guest and for your feedback. Please come and be our guest again soon!

"Great stay."

4
05/08/2016

One night stay on US trip. Swimming pool clean and busy night. Room clean. Wifi not the best. Breakfast was great and all round friendly staff. No noice. Laundry clean. Great stay. Will stay here again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for choosing our hotel and for your positive review. We greatly appreciate your business and look forward to your next visit with us!

"Saddleback We Will Be Back"

4
04/08/2016

My husband and I were very impressed with the layout of the hotel. We normally do not stay in hotels where you can enter your room from the outside but the Saddleback had a classy appeal. The rooms were very clean, spacious, and pet friendly. Our fur babies loved the fake fire hydrant, the pool area was very inviting, and I liked the numerous benches to sit on around the hotel. Breakfast was free and each morning they will ask for your breakfast tickets. Coffee was hot and the biscuits and gravy were yummy. They also alternate the breakfast daily. What disappointed us was the bathtub! During the first shower the tub was backed up and there is nothing worse than showering in dirty water. When I called the front desk they sent someone down to take care of it. However, I find it hard to believe housekeeping did not notice the water backing up while they were cleaning the tub. At any rate, once they fixed it we had no problems afterward. The staff we interacted with were very friendly.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
William, Thank you so much for taking the time to post your review and for your business. We look forward to your next visit with us!

"Great Hotel, hard bed."

4
03/08/2016

The staff is great, breakfast was the best we have had at a hotel and it was buffet style. Shuttle will run you anywhere within 3 miles for free, which is awesome! Only real issue we had was the bed was extremely firm!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jennifer, Thank you for staying with us and for taking time to post your review. Our beds are Serta Cheshire III Premium Pillow Top mattresses endorsed by Best Western and they are rated as Medium-Firm. Bed preferences are such a personal thing and we want all our guests to have a great night's sleep. We chose these beds hoping would be viewed favorably by the majority of guests. We do appreciate your business and hope to have you as our guest again soon!

"Arabian Youth Nationals Horse Show"

5
03/08/2016

Amazing - it's the 4th Best Western hotel I have stayed this summer and they have all been amazing. Everything at the Saddleback Inn was wonderful - will be staying there again next year. The breakfast was over the top and the wait staff equally as good. Great beds, beautiful pool.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Linda, We're so pleased that you enjoyed your stay and thank you for the great review. We are excited that OKC is the new home for the Arabian Youth Nationals. We look forward to seeing you again many times in the future!

"Saddleback Best Western"

4
01/08/2016

I read the reviews of others who have stayed at this location.I drove a few miles off I 35 to get there, but worth it.A older motel, but clean,large rooms,good outdoor swimming poo and,a very good breakfast selection.--- Would stay at this Best Western Plus again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Earl, Thanks for your business and for posting your review. Please come and be our guest again soon!

"Neeeds update"

3
01/08/2016

Exterior a bit run down. Could use face lift including better landscaping. It does matter to visitors from out of town. Breakfast fantastic with great wait/kitchen staff. They were very polite and kept the the buffet and tables clean.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jeff, Thank you for taking the time to post your review for your recent stay at our property. As I mentioned in our previous correspondence, the reason for the disruption to our landscaping and the mess in that area was due to a major new elevator installation. We've retrofitted a new elevator into the lobby area and this involved significant demolition and alteration of that area. The good news is that it is complete and pending inspection is due to open next week for our guests to use. Unfortunately a project of this size included tearing out landscaping in that area and some construction barricades that were unavoidable during the project. We will have that area cleaned up, restored and freshly landscaped by the time you return! We appreciate the time you took to provide this feedback letting us how we can improve. We hope you will come back and see us again soon.

"Quiet and Safe!"

5
31/07/2016

Stayed here on my travels by myself to see my daughter. It was quiet and I felt safe since I was here alone. Also, had the truck loaded with some of the daughter's possessions and had no problems with it in the parking lot. This is a beautiful hotel and has a wonderful breakfast buffet. I received a great price booking on their sight online. I would stay here again. Close restaurants and if you don't want to get out for dinner just call room service!!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Lisa, Thanks for staying with us and for your positive feedback on our hotel. Please come back and stay with us soon on your next visit to see your daughter!

"Nice!"

4
29/07/2016

We stayed here for one night on a trip south. We arrived a bit early in the afternoon but getting a room early was not a problem which we really appreciated. I requested and was given a first floor room. The hotel is pet friendly and our room was very close to a place to walk them. The room was very clean and the beds comfortable. Our room was right next to the freeway however and there was noise from it. We were able to park the moving truck and trailer we were driving but there wasn't a specific area for large vehicles so that is something to keep in mind as well. We did enjoy the pool very much. Unfortunately for us we were there on a Sunday and the restaurant was closed so we were not able to try that. I would stay here again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for taking time to post a review. We appreciate your business and look forward to your next visit!

"Great rate and a beautiful place"

5
26/07/2016

We stayed on a Sunday night during a motorcycle road trip from Hot Springs, AR back home to Texas. It was hot. The rates at this beautiful hotel are amazing! The rooms are spacious, clean and comfortable. The pool and hot tub were very relaxing. It was a shame the restaurant and bar are not open on Sunday's but the shuttle was free to take us just up the road to Buffalo Wild Wings and they are prompt to pick up when requested. Complimentary breakfast was filling. Full wait staff to fill drinks, and take special orders. We will definitely stay here again during other trips to the city. My only complaint (if it is one at all) is the elevator was closed for repairs and the staircases were not too convenient to our upstairs room, not that the elevator was very close either. No big deal, the walk did us good.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Cady, Thank you for staying with us on your road trip and for the great review. I am sorry about the elevator being closed the evening your were here. I don't know if you noticed but we were in the end stages of installing a second new elevator in the lobby area and the tile contractor was installing the floor in the new elevator. The existing elevator had some tiles that needed replacing at the same time while that contractor was here and it had to be taken out of service while the grout and thin set cured properly. It was only about 8 hours but I'm sorry it wasn't available to you when you arrived. We'll have two good elevators available for you when you return! Thanks again!

"Best Breakfast Buffet Ever"

5
25/07/2016

We loved this place and will be back. The bed in our king suite was very comfortable. The kids liked the swimming pool. Very convenient to the interstate. The room was very quiet. The buffet was fresh and had everything you could want. Real scrambled eggs, crispy fresh bacon, buscuits, cereals, yogurts, potatoes, etc

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Ann, Thank you for being our guest and for taking time to post your review. We appreciate your business and your positive feedback. Please come back and see us again soon!

"Great Experience"

5
24/07/2016

Great Location, Great Food in the area. Easy place to find and quiet area at night. Need to go to Trapper's for dinner. Cattlemen's steakhouse is 5 minutes away. Great Location outside of downtown. 5 minutes to airport.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Paul, Thanks for the great review and thanks for being our guest. I'm glad you mentioned Trapper and Cattleman's. Lots of people ask for advice on local "non-chain" restaurants and of course those are two of the best. Trapper's is such a unique experience and it one block away from the hotel. The best Red Beans and Rice "anywhere"! Of course Cattleman's is a required experience for anyone who hasn't been there. The history of the place is fascinating. It's the oldest continuously run restaurant in Oklahoma at 106 years and was won by Gene Wade in a gambling room at the old Biltmore Hotel in downtown OKC with a roll of the dice back in 1945. He put up his entire life savings on one roll of the dice and instantly was in the restaurant business. There's nothing fancy about the facility, just lots of history and it's all about the meat!

"Family Reunion"

5
22/07/2016

All of our needs for, room reservation, private buffet and swimming pool was wonderful. The group sales person went out of their way to cater to our needs. I would highly recommend this hotel for future events. The food is good, staff is friendly decorum is very good and the swimming pool and hot tub are nice.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Daniel, We greatly enjoyed hosting your family reunion. Thank you for taking the time to post this review. We look forward to your next stay with us. Give all of your family our thanks for choosing our hotel to host your special event!

"Clean and Comfortable"

5
19/07/2016

Just passing through on our way to Santa Fe New Mexico. Convenient and right off Highway 44 we found a welcome retreat at the Saddleback Inn. As we entered the lobby, we noticed the southwestern decor and were greeted by two friendly ladies at the front desk. From the moment we walked in we could smell that the lobby was clean. Everything looked very nice and presentable. Our room was equally as nice and clean. Later we tried out the restaurant The Arizona grill. My son got chicken quesadilla and refried beans and Spanish rice and I had the southwestern eggrolls. We also had some of their chips and salsa. We were pleasantly surprised with the food. Found it to be very good. We would definitely stay at the Saddleback Inn again if and when we are back in Oklahoma City.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
I'm glad you decided to try the Southwest cuisine in our Arizona Grill. We greatly appreciate your kind review and for sharing your experiences with others. Please come back and be our guest again soon!

"Needs updating"

2
19/07/2016

Could use some updating and could be a lot cleaner. Towels were musty. Friends vehicle stolen from parking lot. Dirt and trash on the side of the bed near the wall. Its not the hotels fault for the truck being stolen but we just felt unsafe after that.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
As we discussed in person, this was a very unfortunate and unusual incident and we deeply regret that it so badly impacted your stay as well as your friend's stay. I can understand how this would negatively impact your entire experience. We do wish you the best and hope that you might consider staying with us again. I am confident this would not be an issue in the future.

"You won't find a better hotel and amenities for the price."

4
19/07/2016

My recenr 5 day stay at the Best Western Saddleback in OKC was very pleasant and comfortable. It has been more than 20 years since I stayed at a hotel with outside entrances to the room but once I entered our suite I found it very clean with a modern decor. The bed and pillow were extremely comfortable. Breakfast is included and the food was very good! All staff were pleasant and accommodating. You won't find a better hotel and amenities for the price.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Mary, We greatly enjoyed hosting your extended stay and want to thank you for taking time to post this review. We appreciate your business and look forward to your next visit!

"Family trip to Grand Canyon"

4
16/07/2016

On way back home, stayed at Best Western Saddleback. Large hotel property with several building, plenty of parking. Stayed in room 1033 that faced the business park, so relatively quiet. Outside entry, and parking we could backup to the room door, so easy access. Very nice decoration, very clean and comfortable accommodations. Ice vending I did have to go to the third floor of the "tower" all the other locations did not have functioning vend, or the key would not let me in the vending room. Ironically the laundry facility is on the third floor as well. They are currently installing an elevator in the main building. Bar and restaurant on site, as well as several meeting rooms. Registration provides "tickets" for breakfast at check in. Breakfast is buffet style in the restaurant, standard fare eggs, sausage, gravy, pastries, but they had fresh fruit. melon was especially tasty. PLENTY of seating, and host was very attentive to clear plates. They had real plates and silverware, not the standard disposable. Well recommend the facility. Very nice accommodations, very nice breakfast, very nice staff.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Dear Shaws, Thank you for being our guests and for including us as a stop in your Grand Canyon vacation. Please come and stay with us again soon!

"Very Nice, Clean and Friendly"

5
15/07/2016

We enjoyed staying at this hotel, the staff was really friendly and the room was really clean and so nice! We really had a great stay and enjoyed the breakfast the next morning! The staff was all really friendly from checking in to being greeted at breakfast and checking out. Would definitely stay here again when traveling through this area!!! Helen

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Helen, Thanks for staying with us and for your kind review. Please come and visit us again soon!

"Nice Clean Place For a Long Weekend in OKC"

4
13/07/2016

My new wife and I spent 3 nights at the Saddleback Inn for a short honeymoon over the Independence Day weekend 2016. The room was clean and comfortable and had everything that we needed. The price was really pretty good too considering that they had a full hot breakfast buffet included with your stay. We used the outdoor pool a couple of times and it was nice and cool even in early July. We used the pool one evening and it was really nice. It did start to get a little full with families and kids, but we have kids too and knew that there would be be a lot of families on vacation with kids that weekend, so it was expected. They also have an indoor hot tub that we used and it was nice, although a little small. In the hot tub room is also a dry sauna, but we did not use it ourselves. The breakfast area was a little loud and chaotic each day, especially Saturday and Sunday mornings. Each morning they had scrambled eggs, bacon or sausage links, biscuits and gravy, cereal, yogurt, fruit, coffee, juice, etc. The first morning the eggs were a little cold (I think that they hadn't turned on the warmer under them), but other than that the food was good, although it was a bit of a madhouse at times. The room was good other than the fact that we had a handicap room and the shower let water run all over the bathroom floor under the curtain. The berm between the shower and the bathroom floor needed to be a little bit higher I believe. All in all a nice place to stay in Oklahoma City fairly close to everything.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for taking the time to share your review of our hotel. We appreciate your business and hope you'll celebrate your Honeymoon by coming back as often as possible for your Anniversaries!

"Nice overnight if it comes with a bargain price!"

4
11/07/2016

If you go to an overnight motel search engine and this comes up with an enticing price - you're good to go! This motel's primary function is to host regional, OKC, business type conferences. But when there's no conferences in town apparently they start "moving" the rooms. The facilities are above average standard, plus there's a very inviting pool in the middle. Breakfast fare is above average. This is all about a potential overnight traveling stop as it hopefully comes with a price hard to beat. And it's right off I-40 on the west side of the city (an advantage if your heading away from inbound morning traffic.)

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Hugh, Thanks for staying with us and for posting your review. While we do host many conventions and conferences, our primary business is leisure and business. As you mentioned, depending on demand our rates do fluctuate. The one consistent piece of advice I can give along those lines is that the Best Western Rewards rate available on bestwestern . com is always the lowest available rate at our hotel. We hope to see you again soon!

"Great place to stay"

5
11/07/2016

My husband and I wanted to get a way for a few days. This was the perfect place for us. The location was ideal for shopping and getting around the city. The room was clean and comfortable. Breakfast was delicious and plentiful.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Nelda, Thank you for the great feedback and for taking the time to share your comments. We appreciate your business and look forward to your next stay with us!

"Quickie Vacay"

4
10/07/2016

Hotel is centrally located to outlet mall, Bricktown, and white water bay. Offers a shuttle service within a 3 mile radius, which includes the outlet mall and white water bay. Offers white water bay tickets at better prices than if you paid at the park.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Araceli, Thank you for staying with us and for taking time to review us. We're glad you enjoyed your stay and were able to to take advantage of Whitewater Bay and the Outlet Mall. Please come and be our guest again soon!

"Vacation"

5
09/07/2016

Stayed for two nights and enjoyed our stay. Room was clean and nice. We had a corner room on the ground floor and was very quiet. Granddaughter enjoyed the pool. The buffet breakfast could have been a little better with more selections and more seating. Would stay there again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Charlotte, Thank you for choosing our hotel to host your stay with your granddaughter! We appreciate your business and the time you took to post your review!

"Comfortable Stay"

5
04/07/2016

We were in OKC for a Dog Show. It was easy to get to the venue located in Downtown OKC. They had a nice grassy area to walk the dog. The rooms were clean and comfortable. The breakfast buffet was included with the room. I only used it twice during a 2 day stay. The buffet was better than most of the ones I have used. The staff were also nice and polite. Will stay there again if I go am in OKC again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Russell, We enjoyed having you and all the other attendees for your event as our guests. Thanks for sharing your experiences with others and please come back and stay with us again soon!

"awesome as usual for BWs"

5
04/07/2016

very comfortable bedding & pillows, very nice clerks, excellent breakfast, soft bath towels and great water pressure in the shower. There is a high degree of safety/security when staying at a BW. The breakfast is not rushed and food is restocked quickly

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Pat, You comments are greatly appreciated! Thanks for being our guest and please come back and see us again as soon as possible!

"One night stop over."

5
02/07/2016

This is our first stay at this hotel. We usually try to stay in Best Westerns because the beds are usually very comfortable for the price of the hotel. This one was no different as far as beds go. This hotel is huge! It is fills a 6 acre property. The pool is beautiful and right next to the breakfast area. The night clerk was about the only person on the hotel staff that we interacted with. We booked the room through the rewards center about 8pm as we were driving on the highway. The clerk was very efficient in checking us in and explaining everything to us when we checked in about 130 am. He apologized for upgrading us to a king suite when we booked a double queen room. He gave it to us for the same price and thought that was a bonus. Although he was very pleasant to deal with, I was not happy with the unavailability of the room we booked. He explained that someone had stayed over and therefore there were no double queen rooms left. I have a hard time understanding that since we did not even book the room until way past checkout!. We were traveling with our 13 year old grandson, and a queen bed is much more comfortable for him than the fold out sofa bed that is in the suites. It was too late, and we were all too tired to argue about it, so we just checked in and stayed. He also was emphasizing that we should not miss breakfast because it was a wonderful buffet instead of the usual hotel breakfast. We made it a point to get up early enough to go to breakfast. It was not as wonderful as he made it out to be. The items on the buffet were the same as what Best Western hotels usually offer, minus the waffles. The eggs out of a carton were fixed more like huevos rancheros and there were hash browns and fresh fruit. The dishes were actually dinner ware instead of the usual Styrofoam and there were uniformed servers pouring coffee and water for the guests. All this did not change the flavor of the eggs or the standard sausage links any. I cannot say the food was any more special than usual, just a lot more fanfare to make it look more fancy. I think I would rather have paid less for the room and served my own food on the Styrofoam dinnerware. I would probably stay here again if in the area. The room was clean, showers were good and the king bed in the room was quite comfortable. We did not have time to stay longer and check out the other amenities available at this hotel as this was just the last stop on our way home from a month long road trip to the east coast from Albuquerque, NM, and we had only one more day to get home. The hotel was easy access from I 40 and easy to find. Plenty of eating establishments around the property as well.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Marie, Thank you for taking the time to post a review on our hotel. We appreciate your business and your detailed review of your experiences. Please come back and stay again soon!

"Value + Great Pool & Breakfast "

4
28/06/2016

Not expensive and easy to locate in the western edge of OKC. Plenty of eating options on Meridian, the main north/south street nearby. Comfortable bed in a large room with a split bathroom setup. Tub and toilet behind the door, sink on large counter is separate. Outstanding pool and facility in center of 2-story buildings all around. Plenty of free parking. And the daily free breakfast was a very good buffet with real scrambled eggs and lots of other choices. All staff people (especially those in dining area!) were friendly and helpful.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Barry, Thank you for staying with us and for taking time to review our hotel. We hope to see you back as our guest again soon!

"Some good and some not so good "

3
27/06/2016

Husband, teenage daughter and myself stayed here last night .. just passing through and it seemed to get good reviews when I checked online so we decided to stay. The good: room was clean but the bathroom needed some updating.. The lady at check in was really nice and helpful. Also the location of the hotel was right off of the highway and central to restaurants in the area. Ok the not so good: the pool was nice but the railing was broke and the hot tub was out of order and to make matters worse the pool was full of a large group of people that were busy getting intoxicated which made my husband and daughter not swim for very long. Also the free breakfast was not real tasteful .. I think the eggs were made from powder and the sausage was so so spicy .. I took one bite and couldn't finish it. Oh and in the morning , it was really quite annoying to try and pack our car while having the 2 pool boys blatantly staring at my 14 year daughter .. I don't think the pool ever got cleaned.. Smh Of you can get past all of this then I would say it's a fine place to stay .. With the exception of the girl at the front desk .. This place wasn't real hospitable.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Shawn, Thanks for taking the time to share your comments on our property. While we haven't had any reports or witnessed any issues with individuals behaving inappropriately at the pool, we do not allow the type of behavior you're describing and would encourage you to report this to us. I assure it it would have been stopped immediately. Thank you for the information on the pool hand rail, thanks to your comments this has been repaired. I am sorry you did not like our eggs but I promise you that our eggs, hash browns, sausage, bacon, biscuits and gravy, fresh fruit, assorted cereals and pastries are all "real" and there is nothing powdered or artificial. Please accept our apologies for the whirlpool being out of service. It gets a lot of use and the blower motor went bad. A new one was overnighted but it did take 24 hours to get it back in-service. I hope you will try us again on your next trip through OKC!

"Surprised"

5
26/06/2016

Was traveling through Oklahoma on our way to the grand canyon via motorcycle and it was hot...hot...hot, I started calling hotels around and this one was the closest, the gentleman on the ph gave me a price and I didn't care, just wanted to get off the road, all I can say is this hotel was awesome, clean, staff was friendly, they have a full restaurant for supper and breakfast was buffet style, they also have a nice pool, this is in the top five hotels that I've stayed in and would definitely stay again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for taking the time to post your review. We're glad we could provide some shelter from the heat and some rest and relaxation for you after a long hot ride! We are a Harley affiliated hotel and love our motorcycle enthusiasts! Please come and stay again soon!

"No complaints."

4
24/06/2016

Clean, comfy, friendly staff, decent (Free) breakfast. This is a pretty large hotel but the rooms are "motel" style. This gave you easy access to/from your car, but I was on the first floor very near the main building and could hear every word of conversations from people walking by outside. The rooms were large enough to have floor space to exercise and everything was very clean. I appreciated the microwave, fridge, and ample hangers for my work clothes. They had a (small) exercise room and offered a free hot breakfast with very nice staff that made sure my coffee cup stayed filled.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for sharing your experiences with others. We appreciate your business and the time you took to post your review! Please come and stay with us again soon!

"impressed"

4
24/06/2016

I was impressed walking into the foyer, was third in line but welcomed and told it would only be a minute or two. Those serving breakfast were friendly and helpful. Everything was clean and neat. A good stay.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Ronald, Thank you for the great feedback. We appreciate your business and hope you will return soon to be our guest again!

"Amazing Customer Service "

5
23/06/2016

I wanted to thank the staff of the hotel specifically Suzanne and Maureen who went out of there way to make my Stay great. The room was great and the bed was one of the most comfortable I've slept in at a hotel in years. Thanks again, I wouldn't hesitate to stay here again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for taking time to review our hotel and for coming all the way from the Tarheel State! We appreciate your business and your great review!

"Pleasant Surprise!"

5
23/06/2016

The hotel staff were amazingly friendly and helpful! I was impressed with the cleanliness of the entire place considering they had remodeling in progress. The breakfast was excellent, and I must say one of the friendliest places I have ever stayed!

"Best Western Saddlebrook, Oklahoma City"

5
22/06/2016

We attended an awards banquet for the Cat Fanciers' Association, inc Gulf Shore Region held at this hotel. Even though there were renovations going on, the lobby area was excellent, the staff was very friendly and helpful. We were able to park close to the room (ground floor). The hotel was pet friendly and the room was well more than ample in size! The room had a refrigerator and microwave. Y=The banquet hall was a good size with an excellent audio-visual set up.. Even better, the food was excellent. and the service was speedy and courteous. All in all, everything was excellent!!!

"Best stay for the value!"

5
20/06/2016

Clean, comfortable rooms, nice amenities, (coffee makers in room a must! ;) ) one of the better places I've stayed for the value!! Courteous staff, prompt (mostly) shuttle service. Breakfast included, which is nice. Restaurants on site for lunch and dinner, but I didn't use those. Pool, meeting/banquet facilities. Enjoyed my stay!

"Good place to stay."

5
19/06/2016

Stopped in OKC on our way home from vacation. This place is right off I40 and easy to find. We didn't see a problem with the immediate area. Pool was large and nice and the granddaughter enjoyed it. The room was clean and AC worked good. We had a free breakfast buffet although they charge for some drinks such as hot cocoa. On checking out, the clerk mentioned that they offer coupons for the nearby water park so you might ask if there are coupons for other attractions.

"Great Place To stay"

4
17/06/2016

Its a nice hotel, Rooms are clean and neat. Updated. The bed was a little harder than what I'm used to but wasnt bad. The room was nice and big with plenty of space. Also pet friendly as I was in town for a dog show and requested a lower level room and they were very nice and accommodated my request.

"best stay for the value"

5
13/06/2016

location, access, breakfast, large room, nice bathroom, comfortable bed..........all are excellent! there is one thing nicer........fantastic outdoor pool! nice desk people and other staff, too. for about $115/night, this was a great value.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for being our guest and for taking time to share your thoughts on our hotel. We hope to see you again soon!

"Weekend getaway"

4
11/06/2016

Room was clean. We called ahead to advise it would be a late check in and they understood and advised it would not be a problem. Once we arrived, the front desk manager was extremely nice and accommodating. Only one real issue which involved the room location. When I made online reservation I specified we needed ground floor room or near the elevator as spouse uses a walker (didn't need a full handicapped room but this makes it easier for him to access room without a significant walk). At check in the assigned room didn't incorporate that request. Unfortunately, due to our late arrival and bringing that request to their attention, the rooms meeting that criteria were occupied. The desk clerk searched to find a room that would minimize the walk, which was appreciated. All in all a pleasant stay.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Cynthia, Thank you for taking the time to share your comments and for staying with us. It looks like the room type you reserved played a role in the location of your room. The agent did give you the closest available room to the elevator. I wanted to let you know (if you didn't already see during your stay) that we are installing a new additional elevator that will be operational in just a few weeks. This new elevator will service our first two buildings and be accessible from our lobby. We hope to see you again as our guest soon!

"A Great Retreat for a Weary Traveler"

5
11/06/2016

Overall it was pleasure to stay at this inn after a very tiring day on the road. The staff was friendly and accommodating . I was happy to know they are pet friendly. So, if you're looking for a great inn in Oklahoma City....look no further than the Best Western Inn

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Charles, Thank you for staying with us and for you positive comments. We value your business and look forward to your next stay with us!

"Excellent "

4
11/06/2016

Love this hotel, have stayed on several different occasions one of the nice ones in Okc that has truck parking they could definitely work on the Arizona Grill took over an hour and a half for food with practically empty restaurant, seen a couple people walk out because they sat for a while and nobody addressed them.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Cody, Thank you for your positive comments about our hotel. I am concerned about your comments on the dinner service. I have shared your review with our F&B Director as well as determined the dates of your stay to try to address the server(s) involved. Thank you for staying with us and for giving us this valuable feedback. We look forward to your next visit!

"Great experience"

5
05/06/2016

Traveling west on vacation, we stayed one night in Oklahoma City at Saddleback Inn. Spacious sleeping area and bathroom were greatly appreciated. Really liked the openness and layout of the bathroom with plenty of vanity area around the sink. Landscaping outside the room was relaxing and enjoyable. Best place we stayed during our 11 day vacation. Wish we could have had this room for our 3 day stay in Flagstaff, AZ. Will highly recommend the Saddlback to others.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Charles, We are glad you enjoyed your stay and we want to thank you for being our guest!

"Wonderful Property/Horrendous Internet"

4
05/06/2016

A wonderful large property w/ wonderful rooms and a housekeeping staff second to none. Everyone is so very helpful and the breakfast was very nice, BUT, I stayed here for three days on business and without a doubt the absolutely WORST INTERNET in the US. The saddest part is that previous reviews have complained about the internet service and they have done nothing to improve it. I don't understand how you tout a property as conference center w/such horrible internet. But, other than that its is a marvelous property w/marvelous employees!

"Nice enough place"

3
02/06/2016

I liked the motel style to this place. Clean room, comfortable bed. Pool looked well maintained, although we didn't swim. Breakfast was really crowded, but staff did a nice job of keeping things full. Food choices were okay as far as free breakfasts go; appreciated that they offered fresh fruit. It was pretty humid during our stay, so there was a musty odor to the room; other than that, and the unwanted evangelical 'don't go to hell' card left on our car, this was a nice place to stay considering the affordable rate.

"Hotel stay"

2
02/06/2016

Asked for and was told that I would have a pool side room (traveling alone and did not want an outside room at the alley) and return airport transportation and told them my flight was at 7:24 a.m. When I got there I had an outside room and transportation did not start till 7:00 a.m (could not make my flight). Had to keep the rental car to get to the airport. People in the cafe were awsome.

"Panhandler looking for a place to stay"

3
31/05/2016

We stayed on the first floor and the rooms are direct outside access. Had I have paid attention to the area this hotel is located, I would have chosen a different Best Western for my leisure stay. The property is located in a panhandler and homeless area due to high traffic. Someone tried to gain access to our room while we were in it. Luckily, the door was locked. Don't stay on the first floor. Request room higher up. Otherwise, good hotel and fantastic breakfast.

"clean and nice breakfast buffet"

3
30/05/2016

Was in town due to a family member in hospital. Stayed here because was recommended. Beds were hard. Room appeared clean. Breakfast buffet was good. Had hot food and a good selection. Liked the western décor.

"Love this place!"

5
30/05/2016

This is one of the nicest hotel we have ever stayed in, staff goes above and beyond to make sure you are taken care of. When you walk into the lobby, it gives you a warm feeling and you know this hotel is the place you want to stay for one night or for an extended stay. We are planning another trip in a few months and we will definitely go back to the Saddleback Inn.

"Clean hotel, dirty swimming area."

3
28/05/2016

This hotel is quite nice. Seemed to be full of golfers so I guess a preferred spot for them. Breakfast was bland and basic but available. Room was great, we had a suite with a balcony so was roomy and clean. Pool was disappointing because it was dirty and the Jacuzzi/spa was very dirty. This let the hotel down. I went down to have a swim before breakfast and couldn't bring myself to get in. This level of cleanliness needs looking into as the rest of the place was very clean.

"road trip stopover with great breakfast"

5
27/05/2016

We spent the night here while driving across the country. Great rooms, friendly staff and dog friendly. Easy on and off from the highway. The breakfast was wonderful and kept being topped off even 10 minutes before it was supposed to close. We ate out on the patio by the pool.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Paige, Thanks for staying with us and for taking the time to write a review. The weather was great during your stay and the patio is a great place to enjoy breakfast this time of year. Please come back and stay with us again soon!

"No "highspeed" internet"

2
26/05/2016

In fact, the internet in our room didnt work at all. Beeing an Best Western Plus with an advertised high speed internet its a shame!! Room was ok and breakfast average. We stayed there for just one night so its ok. Right next to the interstate.

"Awesome Stay!"

5
26/05/2016

The rooms were clean, and cheerful. The staff was awesome! Loved the pool and the food was delicious. Great place to escape and unwind in the bar as well. We walked across the street for Dinner one night, easy access off Interstate 40 and within walking distance of many places to eat or drink.

"Our best stay during our cross country road trip."

4
24/05/2016

Reading some of the reviews of past customers I was just a little bit leary of staying here. Some said thing like it was old, or the rooms smelled. or fixtures in the room did not work. That is not at all what we found. From the hotel staff, to the room, and the morning breakfast buffet our stay was fantastic. We were traveling from North Carolina to the San Francisco bay area and out of our entire trip this Inn was our best night stay.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Mark, I am really glad you read the vast majority of positive reviews of our property and decided to give us a try. We appreciate the time you took to share your positive experiences. One of the pitfalls on online reviews is that they can be used to falsely slander or exaggerate and the business owner has no recourse. When we have protested reviews containing false information Trip Advisor tells us that every business gets their share of these and readers look at the totality of the feedback to make their decisions. I'm glad that was the case for you! I hope we will have the pleasure of hosting another stay for you in the near future!

"For first impressions of OKC, did not represent well"

2
22/05/2016

Work on delivering better service and accommodations up-front - or at least quickly rectifying any reported problem. The staff were not able to rectify a couple problems I had. First, I was unable to access the wifi in my room. The staff first didn't know what signal I should use, then suggested I didn't know how to use wifi, then later admitted the switch covering my portion of the hotel was broken. Although offered a different room that "might" have better reception, I had already settled-in to my room by the time and was told it should be fixed soon enough- I didn't have room access for the entire week. Then, the swing-lock on my room door got jammed after I exited, causing me to be locked-out. When alerted of this issue, the staff asked me to wait until a back-up person came, then could not open the door (I had to figure out how to jimmy the door for them). This all caused me to be late to my meeting. Other issues: large trucks blocked-off parking spots and other areas around the hotel and were fairly loud during my stay. Room service was unimpressive- maid overlooked that my shampoo and soap had run out by mid-week. Fitness room was tiny. The property layout is very spread-out. My room was about as far as you could get from the fitness room, the small coin laundry and the ice/vending areas. Breakfast buffet had variety, but low quality of food. Staff struggled to keep-up with the breakfast traffic. One man at the reservations desk was courteous and offered tourism suggestions, courtesy shuttle and rewards program, but after that it was all downhill (as in not good).

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Mr. James, In addition to the multiple apologies I have made in our previous communications as well as the gift certificate for a free night that was mailed to you, please once again accept my apology for the problems caused by the internet switch in your area. These were intermittent problems impacting an area of 10 rooms which has subsequently been replaced. As we discussed during your stay, the remaining 210 rooms in the hotel were unaffected buy this and we would have been pleased to come and assist you in moving. We value your business and regret that this extremely rare occurrence negatively impacted your stay. I hope you will have the opportunity to use the certificate that was sent to you!

"Our outside room just like staying in a car park"

2
19/05/2016

We stayed here for one night and that was enough. It was well outside the city although a shuttle bus costing $5 was available to take people into town. The hotel is a motel style establishment with 3 double story blocks around the pool. The 4th side contains the reception, bar and restaurant areas. The accommodation blocks had back to back rooms with the inner room facing a pleasant pool area while the outer room was on the street. Our room was 1035 and, you've guessed, it faced the street. The hotel did not have its own fenced grounds so parked trucks and people wandering past your room door were commonplace. The hotel boasted free wi-fi but our room was so remote from reception that it didn't work. There was an internet point in the lobby. The room itself was big and had 2 x double beds, a small table & 2 chairs, a desk & chair, safe, fridge, microwave, coffeemaker, A/C, and an iron & ironing board. It was rather dark and its location meant keeping the net curtain drawn which didn't help. The bathroom was small with an OTB shower and a hairdryer. The wash basin was actually outside the bathroom against the back wall. There were several eating places fairly close by and a small supermarket in a nearby petrol station. The hotel had a restaurant which a number of our group tried in the evening to take advantage of a discounted fish & chip meal offer. They said the food was fine but were very unhappy to see a 20% COMPULSORY service charge slapped on their bill. The hotel also provided a complimentary breakfast. This consisted of spicy sausage, scrambled egg, shredded potato & onion as well as fruit juices, cereal, pastries & yogurt etc. The hot food was very tasty, well presented and was the best we had on the whole tour. I have no doubt that had we been accommodated facing the pool that my review would have been more favourable but I can only comment as I find. Along with a number of others in our group I didn't like being located on the outer fringes of the hotel

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Dave, Thank you for staying with us during your recent bus tour. We love our Tour guests from England and are proud to be the #1 Tour hotel in OKC. I understand your concern about wanting a poolside room. We make an effort on bus tour stays to group the rooms side by side and towards the parking lot near the bus unloading area so that we can deliver luggage as quickly and efficiently as possible to your room. Please accept my apologies for your difficulties with the Wi-Fi signal. Room location doesn't play a role as we have over 30 access points across the property covering all rooms with a nearby access point. We had a piece of equipment (switch) that was intermittently going bad in the building you were in. Honestly, we wish it would have completely failed instantly which would have been easy to find and correct. In this case it took several days to track down the problem because it was intermittent. I am happy to say that this has been resolved and things are functioning normally now. Thanks again and I hope the remainder of your Tour is enjoyable! We hope to see you again!

"Stop over in Oklahoma City"

4
18/05/2016

On our cross country trip we decided to make a 2-night stop in Oklahoma City. We required a pet friendly hotel. We arrived late in the evening and the staff was very helpful getting us checked in and off to a nice restaurant. Really appreciated the shuttle there and back since we don't know the city. I was very impressed that the front desk made sure the security guard escorted me to my room late a night since my husband had gone back to the room earlier before me. All staff including the breakfast staff were very helpful and accommodating. The room was basic but clean. The only critique I can offer is that the breeze ways had gathered some dirt and leaves and the door mats could have been cleaner.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Lost Coast, Thank you for being our guests and for providing this feedback! We appreciate your business and hope to see you again soon!

"One night stay enroute to family "

2
17/05/2016

The hotel needs some refreshing. Room smelled musty and sheets were worn. Our first room had a plumbing problem and the staff was quick to move us to another room. Seemed like breakfast had been downgraded from what we remembered getting last year.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Carol, Thank you for taking time to review our hotel. I regret that you viewed our breakfast less favorably than previous visits. We've actually added to what we offer at breakfast. However we also rotate hot menu items so that we don't have the same things every morning for people staying multiple nights. Perhaps you didn't see what you were accustomed to on this trip? We strive to maintain the highest standards in product quality and guest services. Occasionally we miss the mark. Please accept our apologies.

"Affordable, Pet Friendly with a very good breakfast"

4
17/05/2016

Stayed for 3 days. Pet Friendly and the breakfast is very good. Our room was in the back with I-40 traffic. Really just needed a place to crash at night so with the AC on and the curtains drawn the traffic noise was not an issue. Many times pet friendly hotels use air freshener in excess but I did not notice anything here. Our room was spacious (we just moved twin boys out of the OU dorms so there was a lot of stuff in the room). The toilet did not flush well and I had to use a plunger on it twice.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
DH, Thank you for staying with us and for your review. Please accept my apologies regarding the toilet needing to be plunged. I hope you will come and stay with us again soon!

"Excellent Value For the $$"

4
17/05/2016

Stayed at this hotel while on business recently. Flew in late at night to OKC and wanted something close to the airport since I had never been here before. This hotel was close, easy to find and cheaper than lower rated hotels in the same area. I had read some comments about rooms being outdated. Mine was fine, newer TV, decor etc. In room internet worked great, room was nice and big, clean and bed was very comfortable. The best part was their breakfast. I have stayed at many BW hotels across the country and the breakfast here had more choices and was the best one I have ever had at a BW hotel! Would definitely stay here again..

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Allison, Thanks for staying with us and for your kind review. As you mentioned our rooms are up-to-date and with our 42" LCD TVs we've also just added HD service to every room. We're glad you enjoyed the breakfast! Please come and stay with us again soon!

"Route66"

3
14/05/2016

Big room and bed only thing was the room smelt of cigarette smoke even though it had a non smoking sign. Called reception and when we went out to eat they came and freshened it up. Not told breakfast times and no info folder in room and do missed brekky by 10 mins

"Several issues, all resolved with super speed."

5
13/05/2016

Great hotel that had a difficult start for us. Wifi issue, curtain valence falling and fridge not working. No problem, all solved in minutes and managed by the ubiquitous Patrick Powell, the manager. Immaculately clean, superb outdoor pool, indoor jacuzzi and sauna, hotel bar and separate restaurant, courtesy bus, great staff, great lineup, definitely a place to return to

"Well worth it."

4
11/05/2016

Although I can't say much for the neighborhood, this is a comfortable and quiet hotel, great staff, very helpful, food at restaurant was so-so, beds comfy, pool is very nice. Good location for airport in and out. The entire place could use some updates but overall I will stay there again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Glen, Thanks for staying with us and for taking the time to review our hotel. I am pleased to tell you that we have many improvements in the works currently. We are adding an additional elevator in the main building near the area of your room. Of course a project like this makes a bit of a mess but it will be completed in a few weeks. Another great addition that guests are sure to love is an installation of HD TV service in every room with 400+ Hi-Def channels. I hope you will return soon to enjoy these and many more improvements!

"Clean and convenient."

5
10/05/2016

Rooms were spacious, comfortable and renovated. Nice staff who went out of their way to make our stay a good one. Breakfast was convenient and timely. Location off of I-40 so we did not have to get out of our way to continue our trip.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
George, Thanks so much for being our guest and for taking the time to review us. We greatly appreciate your business!

"Lets win State"

4
09/05/2016

We stayed here last year when our school played at state and was satisfied - so we stayed again this year. We are still very satisfied with the hotel. The breakfast is good, the rooms are clean, the beds are comfortable. The reservation department - not so much!!!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thanks for taking to time to share your experience with us. We appreciate your loyalty in being a repeat guest. I hope you won't wait until State next year but will return this summer for a Frontier City or Whitewater Bay Package, a trip to Bricktown or a visit to watch the Thunder in the NBA playoffs!

"Excellent place to stay"

5
09/05/2016

This is a great place to stay, convenient access to highways, lots of eating establishments close by. It is also close to the fairgrounds and the water park. The grounds and interior are immaculate. The buffet breakfast is awesome.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Marilyn, Thank you for taking time ton review our hotel. We're pleased that you enjoyed the breakfast. We look forward to your next visit with us!

"Best Western - Saddle Back Inn and Conference Center"

5
06/05/2016

I stay at this property almost every week. I am constantly amazed by the quality and professionalism of the staff. The experience is as good, or better, as properties costing twice as much. Their location is ideal. It is close to the Airport and provide their own shuttle. They also provide easy access to downtown OKC and its many attractions.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Richard, We greatly appreciate you loyalty to our hotel and your gracious comments. Thanks for being part of the Saddleback family of repeat customers!

"Wonderful"

5
02/05/2016

This is a great hotel for price very nice and friendly. The staff was great. The pool was so clean and pretty with lights at night. They had bathrooms everywhere and also ice machines located in many locations.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Sarah, Thank you for sharing your experiences with us! We appreciate your business and look forward to seeing you again!

"Great stay for the value"

5
27/04/2016

Room was clean and comfortable, bed was comfortable, bathroom was updated. Breakfast buffet was excellent (and free). Pool and common areas were updated and clean. Slightly noisy due to exterior door and highway nearby.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
MaKayla, Thank you for being our guest! We appreciate you and look forward to your next stay!

"Great stay for the value"

4
27/04/2016

Room was very clean and comfortable, bed was nice and bathroom was updated. Breakfast buffet was excellent (and free). Pool and common areas were clean and updated. Slightly noisy due to exterior doors and highway near by, got loud in the morning when large groups were going to/from breakfast.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
MaKayla, Thank you for taking the time to post your review of our hotel. We appreciate your business and hope that you will come and be our guest again soon!

"Comfortable Hotel"

4
25/04/2016

We've stayed at the Saddleback Inn several times and have always enjoyed our stay. They've got a great complementary breakfast buffet with comfortable rooms and nice grounds. Their location is an easy drive from downtown and it is off the freeway far enough to be fairly quiet.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Judith, We greatly appreciate your business and want to thank you for taking the time to share your comments. We look forward to the opportunity to have you as our guest again soon!

"Saddleback great value"

5
25/04/2016

Saddleback motel is an excellent place to stay for the money. Clean, easy access to rooms and all the basics covered. Continental breakfast excellent. Shower had good pressure and stable. Bed was comfortable. There was a little highway noise as the motel is close to I 40

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Gary, Thanks for staying with us and for sharing your review of our hotel. We appreciate your business and look forward to your next stay with us!

"Very friendly staff"

5
25/04/2016

The service was exceptional, we were provided with a crib for my 2 year old grandson, the rooms were very clean , up to date , with a nice clean smell. Absolutely Wonderful service! I cant say enough about how friendly everyone we met were. We were going to skip breakfast and get back on the road, but after seeing the breakfast bar , we decided to stay. wonderful breakfast bar, very fresh fruits, bacon, scrambled eggs and biscuits and gravy . The waitress was so friendly and helpful, really enjoyed our stay here. Would stay here again.

"great brekfast"

5
24/04/2016

We have stayed at the Saddleback foe ten years now. We have noticed this trip there was improvement in the grounds and looked very nice. The breakfast is a full restaurant buffet and has always been one reason to stay there. We use the doctor visit rate and feel it is a great value.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
John, We appreciate your loyalty to our hotel and to Best Western. Thanks for taking time to share your review with others! We look forward to your next visit!

"Saddleback Best Western"

4
24/04/2016

Clean, comfortable room, bed was comfortable and linens clean. Easy access to freeway, lots of eating places in the area if you don't want to eat at the hotel. Friendly staff, have been there many times, and would go again and recommend to others as well.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Constance, Thank you for the positive review and for your past business with us. We appreciate your loyalty to our hotel and to Best Western. We look forward to your next visit!

"Disappointed"

2
22/04/2016

The room was in a noisy area of town and the room had an old cheap motel smell and the kicker was the Internet did not work. When traveling, it would be great to check up on email and download trip pictures but that was not going to happen here. The rooms all have outside entrances which I do not care for. The breakfast was a buffet in the motel restaurant. It was okay. I would not stay here again and would not recommend it.

"Great Stay"

5
18/04/2016

BEST Best Western I have ever stayed at and I almost always stay at these hotels. Great staff and grounds were perfect. Very accommodating of us being on a motorcycle and very friendly. This is an A1 property.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Bradley, We appreciate the great review and your loyalty to Best Western! Thanks for being our guest and please come back soon and stay with us again!

"Very good"

5
17/04/2016

An excellent place to stay. Clean, great western décor, capable and friendly staff providing above average service. Hands-on management - present and helpful. Two-story structure, with only one elevator remotely located. Another elevator planned for completion in next three months.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Dan, We appreciate your business and it was a pleasure having you as our guest. We appreciate the positive feedback and look forward to your next stay with us!

"Convenient location"

4
15/04/2016

This is an older motel property. It is two story and at the present there is only one elevator which is not convenient to the parking lot. They are apparently putting in another elevator. The rooms have been renovated but the bathrooms are still very small. The rooms are a good size. There is a fridge and microwave in the room. There is a pool which is not heated. It would be nice in the summer. There is a full breakfast in the morning. The front desk staff were very helpful and cheerful at check in. It is convenient to Interstate 40.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you so much for staying with us and for taking the time to share your experiences. We hope you will return soon and enjoy that pool!

"Nice Place"

4
11/04/2016

Very nice hotel. For some reason housekeeping did not exchange our towels even though we left them on the floor. Overall though the staff was friendly. The breakfast was good. I'm looking forward to going back next month for my friends wedding.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Brian, Thank you for staying with us and posting your comments and thank you for letting us know about the towels. Please accept my apologies! By letting us know about this it helps us to follow up and provide additional training or reinforcement for the individual involved. Please come and stay with us again soon!

"Made work feel like a vacation"

5
07/04/2016

One of the best for the money. The front desk was helpful about finding the right room for me. The room was big, comfortable, clean, nice layout, and a restful sleeping bed. Morning wake up to a nice dining area with a great tasting breakfast and excellent service. Who could ask for more. THANKS.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Wow, that makes us feel great and that's exactly how we want our guests to feel when they stay with us! Thank you for sharing these comments. We look forward to you next work/vacation with us!

"A good plce to stay"

4
07/04/2016

Nice night of leisure on a long trip. The service staff were friendly, courteous and very helpful. The grounds were well kept and the pool was a pleasure after a long day of driving. The beds were comfortable and the location was quiet and afforded a good nights sleep. I have stayed several times in the past and was never dissatisfied with my stay or any of the staff.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Daniel, Thanks for your loyalty to our brand and our hotel. We appreciate your business! Please come and stay with us again soon!

"everythong you need"

5
05/04/2016

lobby and r0oms were very nicely kept , it was great that they offered a lounge and food service so after a long day of traveling there was no need to find a place to east for dinner or breakfast , breakfast was much better than other hotels that offer a so called breaskgfast

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Daniel, Thanks for taking time to share your comments and for being our guest. We're glad that you were able to take advantage of the full service amenities that we offer. Please come back and stay with us again soon!

"Outside door not my favorite"

2
04/04/2016

This hotel adequate for our stay. I didn't like that our door was to the outside. I prefer to have inside room, but we had booked this online and I guess had not done the research need to know about the outside doors. Our particular room was older, but seemed clean enough, just didn't look as new as the photos online. The free breakfast was very good and was in their restaurant. I can't say I would stay here again, although as I have stated it was all we needed for a good night's rest and a good free breakfast. There was wifi only in public area.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for sharing your feedback. I completely understand that some guests prefer interior corridors. Perhaps our interior pool courtyard may have been an area more to your liking. I recommend that you request this area if you stay with us in the future. Many of our corporate guests prefer being able to park right in front of their room with easy access from their car to the guest room with their belongings. I am pleased that you enjoyed our breakfast. We do value your business and would love to have you as our guest again in the future!

"Inviting Reception Area and Staff"

5
04/04/2016

We were impressed when we stopped by here last December on our way to Arizona, so this spring, on our way back east, we made special plans to stop at this inn again. It is clean, well appointed and a fine staff ready to help in every way.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Patricia, Thank you for coming back and staying with us again and for your kind comments. We hope you will stay with us any time you are passing through OKC!

"Clean & quiet hotel"

4
02/04/2016

Everything during our stay was pleasant except for the check-in staff and the absence of any complimentary breakfast or coffee. We had stayed at 3 different hotels that week during our travels, and this was the most expensive while providing the least guest services. Nice, clean hotel in a quiet area, convenient to the highway, adequate small pool & jacuzzi, nice fire pit area for relaxing.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Lisa, Thank you for taking the time to post your review. I'm not sure if you actually stayed with us during your trip but I believe this particular review to be for a different hotel based on your comments. For example, we have 24-hour coffee in our lobby/restaurant area and we have a large and very elaborate complimentary breakfast 7-days a week. We also have a large outdoor pool in an enclosed courtyard and a separate indoor sauna and spa. While we do have a nice clean hotel, we don't have anything resembling a fire pit area which makes me think this review is meant for a different hotel.

"Our stay at Best Western PLUS Saddleback, OKC"

3
02/04/2016

The hotel overall was very nice. The food in the restaurant was very good. The waitress was hard to find and there was no one to be found in the bar/lounge. The bathtub and the bathroom sink never drained.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Karen, Thank you for staying with us and for taking time to post this information. Based on your screen name and the date of your posting a I was able to locate the room your stayed in. Our engineering team has been directed to check out and address the drainage issues you reported. I have also relayed your comments regarding the bar and restaurant to our F&B Director for follow up with the staff involved the night of your stay. I hope that you will consider staying with us again on your next trip through OKC and if you do, please know that we want to be aware and respond immediately to any issues that you might encounter when staying with us. We have 24-hour engineering support and want your stay to be perfect!

"Best Western PLUS Saddleback Inn & Conference Center, Oklahoma City, OK"

5
30/03/2016

Everyone was polite, friendly and very helpful. The made sure I knew if there were any additional charges for anything and explained all benefits that the hotel offered. I very much enjoyed my stay at this Best Western PLUS Saddleback Inn & Conference Center in Oklahoma City, OK.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Michele, We greatly appreciate your business and want to thank you for taking the time to share your comments. Please provide us with the honor of being our guest again soon!

"Excellent service"

4
29/03/2016

We really appreciated the excellent service and amenities. The hotel was clean, up to date, and the staff was professional and helpful. We made a mistake when booking, which was our fault, but the staff bent over backwards to correct it anyway. We appreciated their courteous service the entire stay.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Allen, I will share your positive response with all of our staff. Thank you for providing this feedback to us. Our focus is on providing great customer service and it really reinforces the efforts of our staff when they receive comments like yours. Thank you!

"Great Place to stay"

5
28/03/2016

The service at the front desk was awesome from the check in, to the re-key and check out they were very helpful and knowledgeable. The breakfast was great, looked and tasted great and was hot, and free. The hotel room was clean, no foul odors, clean bathroom, shower, towels, and the beds were very comfortable as well. Great experience overall, I will stay here again and recommend anyone to stay here as well.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
John, We're thrilled that you enjoyed your time with us and greatly appreciate the positive review. Please come back and see us again soon!

"Nothing to be excited about"

2
23/03/2016

Was like going back in time to the early 1960's! Only GOOD I can say is the bed was comfortable. Room was very dated, no inside access to front desk or restaurant. Outside noise was excessive, especially airport traffic. Lastly breakfast was HORRIBLE!! Cold coffee, selection of scrambled eggs, bacon, hash browns and biscuits, all nice and cold!! Sadly, to me, this was a waste of money. Would never go back again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Joel, I enjoyed speaking with you and thank you for taking my call. As we discussed over the phone, I am sorry that your experience was not consistent with what our guests normally expect and receive when staying with us. I am pleased that you have agreed to give us a chance to make up for this stay by coming back and giving us another try. Please contact me via the information on my business card when you receive it and I will personally manage your next stay!

"Average - Price high for the area"

3
21/03/2016

The staff were all exceptionally friendly. Rooms were average. Very clean but nothing spectacular. Several cable channels were offline. Shower nozzle was not properly secured to the wall. The heat/air never caught up. But the rooms do have a safe, fridge, and microwave. The rooms are not the most secure set up especially for the area. The lobby locks the doors at 11 pm but all rooms are accessed outside and the staircases are also outside and very hidden. Didn't have any issues, just didn't feel safe. It was nice to have meeting rooms on the property (for additional fees) so we could meet and stay all in one place. There is also a restaurant and a bar onsite which were very good and friendly. Breakfast bar is included in the room rates.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Renie, Thank you for staying with us and for taking the time to share your review. I wanted to address a few of your concerns. First, I am excited to report that today Cox Communications is onsite installing a completely new HD TV Service in all guest rooms with 4 times the channel selection, 7 HBO channels and best of all everything is in 1080p HD in every room. Soon you will be able to view your bill on your room TV and even check-out from your guest room. A Netflix and Hulu APP are coming with the HD service as well. The reason the doors lock to the main building at 11:00pm is for YOUR security. You can access those doors any time 24-hours a day with your guest room key. Any potential individuals that are not hotel guests are denied access and this is for the protection of our guests and employees. I hope you will return soon to experience the new HD service in all guest rooms!

"Great breakfast"

4
21/03/2016

We enjoyed our stay here with the exception of the wifi, which never worked on my devices. The breakfast was very good on both days we were there. The location was good as we were there for the NCAA Basketball Tournament and we were within 6 miles of the event. Our team did not win, but we stayed the extra day to take in some sights in Oklahoma City.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for the positive review and for staying with us for the first round of the Men's NCAA Tournament! I regret that you had issues with the WiFi service. Please let us know if you need assistance anytime you have a WiFi issue. We feature Cox's highest level commercial internet speeds but we do have a password that must be entered. If you ever have any issue again please call the desk as we have 24/7 internet support services. We look forward to your next visit!

"Just Doesn't Live Up To The Reviews"

2
18/03/2016

We chose this motel in large part due to the reviews, particularly having a restaurant in the hotel and a "great" breakfast. Having that all there would be a worthwhile convenience. Turns out the restaurant is very limited and the breakfast was far from "great". We had dinner there and all dishes ordered but the Ceasar salads were below average, with the salads just average. The breakfast was lesser in variety and quality than that at an "average" Quality Inn. I cannot remember the last time I went to a restaurant where the juices, as well as the coffee, were watered down. This is an older set of buildings. Although they have made some upgrades, it is still older. The rooms are clean, in good good shape, and good sized, but with tiny bathrooms and are not well sound proofed. The walls are quite thin. We had a restless night's sleep. On the upside, the staff tried hard and were really good.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Umfrid, I am sorry that your experience was not consistent with the feedback our guests normally provide when staying with us. We regret that we let you down! I hope you will consider giving us a second chance on your next trip to OKC!

"Nice, But Dated"

3
14/03/2016

This is an older property that has been refurbished. It is very clean and the bed was comfortable, but our room on the first floor had a lot of foot traffic passing by (with lots of rolling luggage) and a lot of kids running around and yelling. I guess that's what we should expect when traveling during Spring Break! The breakfast was typical, served in a cute, southwestern themed dining room. We probably would spend a little more and stay in a little nicer hotel the next time we are in the area. It was also in a kind of industrial neighborhood.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Denise, Thank you for staying with us and for taking the time to share your review. It was indeed a very busy time during your stay with a LOT of kids here for the Youth Livestock Show at the fairgrounds. They get up very early and there are lots of them. This is a week long Spring Break once-a-year event and not typical of what you can normally expect when staying with us. I hope you will come back and try us again under more typical circumstances.

"I Would Definitely Stay Here Again!"

5
14/03/2016

We arrived at the same time as many other guests. The lobby was packed. The four or five staff behind the counter were very attentive and polite and we got our room in no time. The room was clean and looked like it had recently been renovated. When we needed to get another key the next day because ours was no longer working, one of the staff members followed us back to our room to make sure it worked. Everyone was polite and helpful.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jane, We really enjoyed having you as a guest and look forward to many future visits! Thanks for taking the time to share your story!

"Not quite"

4
13/03/2016

The facilities were nice, but we were given a handicap room when we didn't order that. Close to I 40, so be prepared for some noise early in the morning. It was a little hard to find in the dark. The food was good and there are several restaurants need by.

"Nice place to stay"

4
13/03/2016

The staff was great, the A/C did not work in room, but stayed on first floor and could open the door and let cool air in room. The ice machine did not work but the staff went and got me ice from the kitchen.

"Not so quiet on I 40"

3
08/03/2016

The facilities were more than adequate. There is a restaurant, outdoor (unheated) pool, a nice indoor hot tub and sauna, and easy access to I 40. From our room we could not see the highway but the road noise was apparent. Turning on the fan for the AC created enough white noise to blunt the highway signs. All rooms have entrances facing the parking lot which also added to the noise. This is a pet friendly hotel.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for reviewing our hotel. We appreciate your business! Please let us know the next time you are coming to Oklahoma City and we will make every effort to place you in a room in our quietest areas.

"Very Comfortable Place to stay"

5
06/03/2016

This hotel in particular was very accommodating. The bed was extremely comfortable. The room was very clean and had all the amenities we needed. Great location, great staff. Definitely looking forward to staying again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Leeanne, We look forward to the opportunity to have you as our guest again soon! Thanks for taking the time to review our hotel!

"best hotel"

5
04/03/2016

Best hotel you can go to. Clean, comfortable beds, and good food. We will always stay at The Best western Saddleback Inn when we go to Oklahoma City. You receive more for your money here. The staff is very friendly and helpful. Rooms are very very clean

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Gary, Thanks so much for such a great review. We appreciate your business and hope to see you again soon!

"Quiet on I 40"

3
02/03/2016

Nice outdoor pool indoor hot tub nice pool chairs. Restaurant and bar had limited menu items, but OK. Wall heating control did not work and room cold overnight.. Bill adjusted. Quick on and off of I 40.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us and for your review. Please accept my apologies for the issue with the Wall thermostat. Please call us immediately if this ever happens again. Sometimes they need to be rebooted and it's a quick five second fix. We look forward to your next visit!

"Long weekend"

4
29/02/2016

First time staying in OKC,went to go to Bass Pro and Cabela's and to check out some places in Oklahoma.We also went to a 60th birthday dinner while in Oklahoma for my brother-in-law and saw some places were my wife went to college.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thomas, Thank you for staying with us! We appreciate your business!

"Great Hotel Visit"

5
25/02/2016

The hotel was great, all of the staff was very helpful and friendly. We ate at the Arizona Grill and the food was great, the breakfast buffet was great as well. Definitely will be staying here anytime I'm in OKC.

"Great breakfast."

5
21/02/2016

The motel breakfast is amazing. The staff is friendly and competent. The place is obviously old, but it is extremely well-maintained. It could, however, use new mattresses. It is close to I-40, I-44, downtown, the state fairgrounds, the airport, shopping, and restaurants.

"Need to stay in room away from hwy & parking lot"

4
16/02/2016

Nice hotel. Next time I stay I will request a room facing away from the hwy and parking lot do to noise. Very close to the OK State Fair Grounds. Has a real breakfast cooked fresh, i.e., eggs, bacon, hash browns, fresh fruit, biscuits. Other breakfast items are available too.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Norman, Thank you for staying with us. We're glad you enjoyed our full hot American breakfast! It's true, we are the closest full-service hotel to the fairgrounds. We are glad you found us and we appreciate you staying with us and for sharing your review with others....

"Nice Hotel"

5
02/02/2016

I like this hotel for the location, comfortable hotel room and good breakfast and have stayed at this location for all of my travel to OKC. The hotel does show its age from the outside but do not let that scare you away. The rooms are comfortable and the inside of the rooms, lobby and restaurant have been updated. Even though the hotel is located right off I-40 I have never heard highway noise in the room. My company has the same guaranteed rate at most hotels in OKC and my choice is this one.

"Awesome Breakfast"

4
01/02/2016

Stayed here for one night and found this to be a wonderful BW. Room was very comfortable, but did have issue while taking a shower. The water backed up in the tub and took awhile to drain once I was finished. Was pleasantly surprised when we went down to breakfast and found such a nice area with great food and service. I wish all BW's were like this for breakfast.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for your kind words. We're glad you enjoyed the breakfast and we're following up on that tub draining issue to make sure it is addressed. Please come back to see us again soon!

"Overnight Get Away"

4
24/01/2016

We have stayed here before and like it! Staff is always friendly. Rooms are always clean. It is an older hotel but well maintained. They offer a free breakfast buffet that is good. HOWEVER be warned...breakfast is served until 10 BUT they close the buffet down at 930 and after that you must order off the menu and pay for it. We weren't told this and arrived at 915 and were told that they shut down at 930 but would still serve us since it was only 915...all that was left was gravy. They offered to make us some eggs but that was it. Eggs and gravy are not my idea of breakfast so we declined. The breakfast debacle won't prevent us from staying again but should have been mentioned upon check in.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Melissa, Thank you for your positive review of our hotel. I am discussing your review of ur breakfast buffet with our F&B Director and looking at the staff that was scheduled the morning of your breakfast. It's true that our "free" breakfast buffet runs from 6:00am to 9:30am each morning and we do have an upscale breakfast menu service available from 9:30am-11:00am. However, the free buffet should have the same items with the same quality from the time it opens until the time it closes. Please accept my apologies for this incident.

"great place to stay"

5
18/01/2016

We have stayed here several times and have been very satisfied each time. Nice to find a great place to stay when you travel. Great food from restaurant and very clean rooms.The staff was friendly and very heplful

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Gary, We appreciate your loyalty to our hotel and look forward to your next stay. Thank you for taking the time to leave your comments!

"BEAUTIFUL BUT DISAPPOINTING"

4
18/01/2016

Our room was located in the back near interstate traffic. It was very noisy and hard to sleep without other distractions on in room, at night. We were on the 2nd floor. Managing up a flight of stairs with luggage, 3 year old and a dog was very difficult. Need to specify ground floor when reserving. Motel is beautiful, service was great and breakfast was good.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Kristal, As I mentioned in our survey correspondence, your business is very important to us and we value your feedback. We are very sorry that you had to carry your luggage up the stairs. We should have done a better job of showing you where the elevator was. I am glad that other than the room location, you indicated in your previous correspondence that there was a lot about our hotel that you liked. I hope you will come back and see us again soon!

"Great Breakfast!"

5
16/01/2016

Easy to find right off I-40. Great location and great breakfast buffet. It is also close to Nic's Grill (OKC's #1 rated restaurant), and many other highly rated restaurants off OKC. Clean room, but bed is a bit firm.

"Cold winter stay"

4
12/01/2016

Having stayed at this location several times, this room was as requested and nice. Bed very good and would stay again. Got up late and still had a few breakfast items out, but their breakfast used to offer more fresh fruit which I miss. They could be a little more competitive with their rate would be my main complaint, as many hotels in that part of town.

"Very pleasant surprise after a long day driving"

5
09/01/2016

Jeff checked me in and provided very good detail about the property, breakfast, and restaurants in the area. Excellent breakfast buffet included in room price. Dog friendly. The room was large and comfortable. The property and facility are large and very well maintained. Housekeeping and maintenance were very responsive. The entrance, grand room, bar, and restaurant were really nicely decorated. The bartender provided very speedy service for my dinner order to take to my room. There's room service if you want it.

"Shelter from Goliath"

5
31/12/2015

By now you know that winter storms like hurricanes come with names and Goliath will be one to remember for it had it all; high winds, blizzard conditions, wet snow, freezing rain and of course ice. I was en-route to San Diego, CA. just before Christmas Eve and felt the effects from Tulsa to Oklahoma City. I holed up here (staying 2 nights) when it dawned on me that I had stayed here before. My room had an entrance off the court yard and had all of the amenities of any BW Plus motel. When the morning cook had to rush his wife to the hospital to deliver a new born, the manager stepped in and cooked for everyone, which was pretty good. To add to the level of service the manager even extended the check out time for any guest who needed extra time that Monday after Christmas. This motel has made my list for sure. I hope you'll agree,

"Very nice hotel accommodations"

5
21/12/2015

We stayed at the Best Western on our way west. The hotel is conveniently located to the interstate. The room was clean, quiet, and comfortable. The bed was very comfortable. The decor was modern and understated. The bathroom was clean and in good working order. Since I teach online, internet connections are important; the internet connection was very fast. Staff were friendly and helpful.

"Like An Old Friend"

4
19/12/2015

Even though the place is a little dated it is kept well maintained and clean. I've stayed here numerous times and have never been disappointed. They deliver an above average free breakfast in the morning served in the restaurant. As stated there is a restaurant with room service and a small bar to unwind in after work. The decor of the lobby is done in a Southwestern style and makes you feel like you're out west. The only downsides are it's location which is tucked in an industrial park just off of I-40 and exterior entrances to the rooms. There are numerous dining options offered on Meridian Rd. which goes to the airport. I wished the airport shuttle operated earlier. It doesn't start until 7 a.m. making it useless for anyone flying early.

"Ehhh..."

2
10/12/2015

This place is ok. Nothing fancy. Old decor, bedding, furniture. Had maintenance come in to fix some bathroom issues within 10 mins. Then a housekeeper walked in on us not knowing the room had been rented. Breakfast was mediocre. Staff could be more friendly and maybe I would have given a better rating.

"Nice place to stay"

4
09/12/2015

I like to stay at this hotel when IN OKC due to the location from the training facility. It is an above average hotel with clean rooms and friendly staff. They offer a complimentary full breakfast for guests. The hotel is older and does show its age on the outside but the rooms and amenities are modern and comfortable.

"Stay at the SADDLEBACK INN!"

5
09/12/2015

We come to the National Reining Horse finals every year, & stay at the SaddleBack, ( 20 plus years) . Its a great place & with a great vaule. We book back each year because it's ALWAYS GOOD! THANKS SADDLEBACK! -3 Cowboys from Nebraska

"Comfortable."

4
07/12/2015

Traveling from New York to San Francisco we had a one night stop in Oklahoma City. We were looking for a clean bathroom and a huge bed only and we found I nice place with everything you need for a long stay. Restaurant and a bar, swimmin pool and hot tub, sauna and a business centre.

"I would come back and stay here again, no worries"

4
07/12/2015

Could not fault the quality of Friendly service over-all The restaurant staff were wonderful, food was fresh & well presented The Bar staff knew their jobs & were friendly.. Only thing I would say was not up to scratch..The windows around the Breakfast Dining Area need to be washed.

"Ok, not great motel"

3
06/12/2015

Nice people but old decor and mediocre food make this a low cost option for rooms and meetings. Breakfast buffet has hot food but it may be sitting there for quite a while. Very poor workout room. Commercial women roaming the back parking lot gives an insecure vibe.

"Pleasant surprise right off I40"

4
03/12/2015

While traveling from Chicago to California we had to deal with an ice storm traveling along I40 around Oklahoma City. I always choose Best Western hotels becuase of their consistent quality, cleanliness and friendly service. What a pleasant surprise when arriving at this particular hotel as we discovered a tasetful western themed hotel with restaurant and bar on premise. We hunkered down during the bad weather and enjoyed pleasant company in the bar and a good night's rest in a comfortable room. Highly recommend.

"Enjoyed my stay as always"

5
02/12/2015

I was in OKC for the Quarter Horse World Show, having once again made the journey from Australia. I was there for over 2 weeks. As always I had a lovely stay. The room was clean and comfortable as always and although this time it faced the freeway the noise was not a huge issue. For others perhaps bring some earplugs just in case. Free wi-fi handy and worked well. Printers available in lobby if required. The service was fantastic as always. Thank you to all the shuttle drivers who took me on countless trips to the fairgrounds, downtown and to the outlet mall. The staff at the front desk were professional and helpful as were the waitressing staff during breakfast (Candice) and evening meal service. Thanks to Lori for allowing me to store some luggage when I left to do a side trip over Thanksgiving. When I returned I stayed a couple of nights in room 1014 - avoid this one. Despite the sign on the door patrons from the bar will still congregate to smoke and talk loudly outside the room at night. A deal breaker for me. Having a massive ashtray available out there encourages it so the sign is pointless. Fortunatley the ice freeze and rain discouraged them from staying long and allowing smoke to enter room, for which I would have been charged for even though I am a non smoker. This was the only negative and will avoid that room in future (still comfortable and clean for those smokers that value the convenience of the giant ash tray nearby) I have posted detailed comments in other posts so as always I will simply say, its great value and I can't wait to return.

""Great Stay""

5
25/11/2015

This Best Western Plus Saddleback Inn & Conference Center is our choice hotel to stay at in Oklahoma City. They are very friendly and helpful. We love our 2 room suite. The breakfast is awesome. We enjoyed our dinner and waitress in their restaurant. We love this hotel.

"a little high"

5
23/11/2015

very nice clean and comfortable , can't stay too often due to cost , the complimentary full breakfast buffet was very good , buy you realize you ultimately pay for it from price to stay there , all service and service personnel were very nice

"Surprise location turned out fine"

4
21/11/2015

This Best Western is located in a mixed industrial and business neighborhood and made us wonder if it would be noisy or hard to access. Quite the opposite. It was quiet and near many eateries. It appears to attract many repeat guests who love the friendly environment. Rooms are traditional with exits to the outside. Staff are very helpful. The shuttle driver happily picked me up from the airport at midnite and the clerk welcomed me enthusiastically. even though I was late arriving. There is a complimentary breakfast buffet, but it was no easy task for staff to keep it replenished. It also is a good location for a conference.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Dear Cyndy and Byron, Thank you both for staying with us and for sharing your feedback. We look forward to having you as our guests again soon!

"Great Stay"

4
19/11/2015

We were extremely impressed with our overall stay. I was dissapointed when we arrived on Fri. 11-13. We went to the bar to order some food for dinner. Apparently the cook left early and they had no one available to cook. The bartender however gave us a bunch of chips and salsa free of charge. The free breakfast was enjoyable. The room was very clean. The staff were friendly. The front desk was very accommodating, we requested a king bed and they were full. They provided us with a king suite and the same price. Next time i am in OKC, I will be staying here again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Robin, Thank you for staying with us and for taking time to provide this feedback. I did want to let you know that our restaurant does not stay open as late as Rustler's Saloon. The Arizona Grill closes at 10:00pm and there are no cooks here after that time. Please accept my apologies for any miscommunication on those hours by our bar staff. We appreciate your business and look forward to your next stay!

"Great experience and would definitely stay here again!"

5
10/11/2015

Nice hotel and great staff! The location of the hotel is a mixed industrial and business center. Our room was at the front of the hotel and the room was still quiet. Our room was very clean and the complimentary breakfast is a nice buffet. The bed was very comfortable! Would definitely stay here again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Dana,. Thanks for being our guest and for your positive feedback. I hope you will come back and stay with us again soon!

"OKC Stay"

3
09/11/2015

Having stayed at this property before, felt like the room was fine, but had to move after first room smelled like it had been smoked in. Since our room on third floor, stairs were the way to get there as elevator not in a good location. The rate was higher than normal and discoverd other newer properties had better rates. So was disappointed with some details about this stay. Also the TV didn't appear to be high def and first 2 rooms we tried it was very fuzzy. Will consider staying there in the future and hope they update some details.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Cynthia, Thanks for staying with us and for taking time to provide this feedback. Ironically, we are in the process of adding a second elevator which should be completed early next year. We are also getting new HD service for our TVs early 2016 as well. I hope you will come back and try us again!

"Busy interstate and industrial location detract from quality motel"

4
05/11/2015

I selected this location because the price was quite a bit lower than the other Best Western Motels in the Oklahoma City area. I did not know that it was tucked into an industrial park area. My room on the southeast side of the motel had considerable traffic noise, and I probably would not have slept well if I didn't always travel with a white noise generator. The décor was nicely understated, and the room was very large and had a expansive sink area outside of the shower/tub room. Breakfast was one of the best I have ever had at a Best Western, with many healthy and hearty options. Unlike many locations, there was a server who refilled coffee, provided ice water upon request, and checked that I was satisfied with the meal. Breakfast is served in the restaurant which is very close to the main lobby. The $5 round trip shuttle was a real bonus, given I was going to be touring several sites downtown, It seemed an excellent value. There are several close by dining options, ranging from a Denny's to Trapper's Fish Camp and Grill. When you arrive off the interstate, do not turn into the Days Inn parking lot, the Best Western is only accessible from the first side street after you pass Day's Inn.

"Nice hotel"

4
30/10/2015

Great breakfast. Good fitness center. Nice people. Convenient location. Do I relly have to write 200 words about this hotel? It's a nice hotel. We've stayed here before and we will likely stay here again.

"homecoming weekend"

4
27/10/2015

We stayed in OKC because there were no rooms available in Stillwater. We commuted to OSU for the festivities. After the unfortunate events at the parade my daughter wanted to stay with us. The hotel staff was very accommadating with a roolaway bed. The only glitch was at check out when my bill had different rates than were quoted in my confirmation. All was corrected but it made the airport exercise a bit compacted. good stay .Very pleasant staff. Breakfast was excellant.

"Excellent staff."

5
25/10/2015

We stayed at this location two nights. The room was very nice. We had breakfast each morning in the dinning room and it was more than you could expect. Coffee was great. The location to things were wanted to visit was sufficient. The room was quiet even though the interstate was not far away. They provided free shuttle service which was wonderful as it had rained and we were traveling on a motorcycle. They also have a restaurant and bar on site which is a plus. We really had fun as they invited us to join in some sponsored activities on their property. The staff was very wonderful. Rachel is very pleasant and steps up to make certain you have everything you need. Very great staff all around!!!

"Convenient to I - 40"

4
23/10/2015

Travel across country twice a year. I want hotels that are close to the Interstate. Easy on and Easy off. Don't need to be driving around for hours finding the hotel, then trying to get back on the Hi-way. Best Western in Oklahoma City does just that. They have nice rooms, convenient to parking lot. and a descent restaurant for Dinner and Breakfast. I've stayed at this hotel several times and plan to continue to do so.

"Horrible"

2
21/10/2015

Gave Best Western a bad name. The lobby is great and welcoming, but the rooms??? Hardly!! The rooms had a musty odor and elevator smelled even worst! The pool area was filthy and overwhelming packed (looked like a city pool)! Place in desperate need of remodeling or upgrades! Breakfast was even worst! Packed, crowded and a germaphobes worst nightmare! Dont be fooled by the lobby!!!!??

"Quite and Safe hotel"

4
13/10/2015

This Bestwestern Inn is 15 minutes from downtown Oklahoma City and Dean McGee eye center.It is close to restaurants and fast food places and located away from the highway. The front desk staff are friendly and the hotel lobby is spotless.There is a restaurant in the hotel if you prefer not going out. The rooms are spacious, clean and the beds are pillow topped. We had a relaxing good night sleep. The hotel serves hot breakfast starting 6:00 am. You get real plates and silverware.we enjoyed staying here and plan to i in the future.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Thank you for choosing our hotel during your trip to the event at the Oklahoma State Fairgrounds. We appreciate your positive review and the time you took to share with others. Because we are the closest full-service hotel to the fairgrounds we have thousands of guests who attend events at the fairgrounds each year and stay with us. We hope you will return many times in the future and be our guest again!

"FANTASTIC PLACE TO STAY!"

5
09/10/2015

My hubby and I stayed here to attend an oil expo at the fairgrounds. It was very close by which was convenient, but what was even better is when I asked for directions, the gal at the front desk said their shuttle would be happy to take us and pick us up! Our rooms were very clean and nice, comfy beds and pillows too. The grounds were well kept, lovely pool area and patio seating. The buffet breakfast was extremely nice with wonderful service as well. All staff was exceptionally friendly. For such a reasonable rate we were over the moon impressed with this hotel and hope to return in the future! EXCELLENT JOB.... AND WE ARE "VERY" PICKY ABOUT WHERE WE STAY, so cudos Best Western!

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
We're so pleased that you enjoyed your stay and we appreciate the time you took to leave such a wonderful review. Please come back again soon and allow us to host your next visit to OKC!

"Frustrating check in"

3
08/10/2015

We made our reservations in advance and wrote in special remarks that my husband needed a first floor room and that we had a wounded warriors service dog because he has a traumatic brain injury. When we arrived I was told that because we had a service animal we would be put in the "pet building" and that there was not a room available on the first floor. When I mentioned the ADA guidelines, a room immediately became available on the first floor. It is frustrating enough dealing with a disability like my husband has. It becomes even more so to have to pull the ADA into the discussion. Once that was resolved, we were given a lovely decorated room. The walls are somewhat thin and you could hear a dog somewhere on the second floor scratching at the door for almost 40 minutes to be let outside. There wasn't any pet odors and the hotel was very clean. Breakfast was just lovely. If it wasn't for our requests not being honored online, this would have easily been a 5 star rating. It would help if the staff was better trained about the guidelines of wounded warrior service dogs.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Teri, I was the one that helped you during the check-in process in getting the correct room. As I mentioned, we do have a specified pet building for our guests with pets and the employee, who was brand new, thought she was doing the right thing. Of course, as you pointed out this does not apply to service animals. This was a learning experience for our young agent and one I am certain she won't make twice. Again, please accept our apologies for the delay in getting you the room you needed. Your husband is an American Hero and has our respect and gratitude. Causing him additional stress is the last thing we wanted to do. I hope you'll forgive us and come and stay with us again on your next trip to OKC. Please contact me directly on your next visit and I will be honored to manage your entire stay to make sure things go as they should.

"SaddleBack YeeHaw"

5
06/10/2015

our whole family stays at the SaddleBack 4-6 times a year. We have never had a bad experience. Rooms clean and comfortable, Staff Fantastic and Helpful., Breakfast Tasty, Plentiful, Hot, Pool Cool and clean, Hot Tub and Sauna--well that's one of the main reasons we go Relaxing.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Lillian, Our business is successful because of the great repeat guests like you that become "family" here at the Saddleback. Thanks for telling others and thank you for supporting us all these years!

"Great stay"

4
05/10/2015

We are repeat visitors to this hotel. It is clean and the rooms are updated and nice although it may look a little dated on the outside. The breakfast buffet is always plentiful and the service is great.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Kitty, We greatly appreciate your loyalty and repeat business and the time you took to tell others. We look forward to many future opportunities to have you as our guest again!

"Nice Stay great staff"

4
02/10/2015

First time staying at Saddleback Inn will we attended the state fair. Very nice service and great staff. Very clean nice rooms. Will be back during fair. Close to fair and plenty of food places close Nice breakfast and great atmosphere.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
James, Thank you for staying with us and for the kind reivew. Please come and be our guest again soon!

"One Of The Best Best Westerns That I Have Stayed"

4
01/10/2015

My wife and I chose this Best Western based on the reviews here on TripAdvisor. I have stayed at a lot of Best Westerns, and this one rates near the top of my list. Using a AAA rate discount, our king bed room was $96.78. We chose this location as we were seeing the Foo Fighters in downtown OKC. We did not have any complaints about this location (which is rare for me - if you have read any of my other reviews). The breakfast offering was good (and plentiful). The room was clean and well-maintained. Check-in and out was quick and easy. I will certainly stay at this Best Western if I need to stay in OKC again.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
That sounds like a fun trip and I am sure the Foo Fighters were amazing in concert. Thanks for including us in your experience. Please come and stay with us again soon!