Best Western Plus Hotel Saddleback Inn & Conference Center, Oklahoma City

I've been staying here since 1986 and it has always been a good place to stay. A good place to eat was next door and now it is closed and that can be an issue if you want to eat out, but the motel is tops as a place to stay.

LaDonna Magill, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you! You have such kind words to say, but you ranked us a 1. I think you meant to rank us a 5. It's an easy mistake and , either way, we appreciate you and hope to see you again very soon!

From check in to check out I had a great experience! The front staff was super quick and friendly. The Restaurant and Lounge was very nice and open. Indoor and outdoor area to enjoy music to eat and have drinks. Bar staff were super friendly and helpful. Pool is located right next to everything. Great atmosphere all the way around! Rooms are beautiful and clean!

Tv wasn't working but they had service there within 10-15 min. They were super friendly and fixed the tv immediately. It's an older hotel but the pool, spa, lounge and restaurant were great food and good service.

Stop in, you'll enjoy every minute. I was met with professionalism and taking care of quickly. Enjoy your eating while there was more like being at home than being in a hotel. They were so kind and friendly to everybody and made me feel right at home. I can't think of anything negative to say about this visit. I have been in many hotels over my lifetime and I enjoy this one immensely. Kudos to the whole gang. Thank you

Management Team, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are so happy to hear that you chose the Saddleback Inn while in Oklahoma City. We are pleased to hear that you had such a fabulous stay. We will definitely share the positive comments with the team.

My one night stay at the Saddleback Inn and Conference Center was delightful. The staff were all welcoming and helpful. The bar & grill has a good selection and the food was high quality. The pool, hot tub, and sauna were a much needed break from my drive and are beautifully maintained.

Management Team, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We greatly appreciate you staying with us and for taking a moment to provide such delightful feedback. So glad to hear you were able to enjoy the multitude of amenities that the Saddleback Inn has to offer.

There were mouse droppings in the bed and the towels had spots of crusty yellow on them. The pool was also green. The front desk did not offer a new room but to only comp us and have us still stay in the same room.

Management Team, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are very sorry that you encountered problems during your stay and that the response form the property was not adequate. We strive to exceed guest expectations and we let you down.

Room was actually okay, it's an older building, but was roomy. A few little chips in the bathtub and such, but good. The coke machine sodas were hot ( and $2 for a canned coke). The laundry room was open and the washing machine worked, but the dryers did not. Which left me with dripping wet laundry and no way to dry it. When inquiring about it, they told me it was "under maintenance" but there was no sign and the laundry room was unlocked with door open. Our air didn't work, so someone came to fix it ( twice actually) and while it helped it was still over 75 in our room. I will say it was super hot that day in OKC. We had to call to get someone to fix our tv. The man who came was very nice. I materials I received upon check in said to ask for a cleaning on 8 am or before the day I wanted it cleaned. I called the night before to request it, but it did not get cleaned. When I called to ask about it- they said they would get right to me. Which they did not do, and later said they only clean every three days. The housekeeping staff did bring me more towels and washcloths. I didn't enjoy my stay, and would not recommend it. I would not stay again.

Greyson Tipping, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Rachel, we are deeply sorry that we did not meet expectations. We are in the process of upgrading the laundry room with all new machines. We will reach out to the vending company regarding the product and machines. We do appreciate you understanding that the area experienced a heat wave (highs over 110 degrees), the likes of which have not been seen in decades. We will bring your comments regarding the poor communication to our management team as we should have done a better job of getting the room cleaned when you requested.

Nice hotel. It was an older layout, but well done. Rooms were larger than what I am used to and it was comfortable. It reminded me of motels I stayed at when I was younger traveling with my family. I would defiantly stay here again

Management Team, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We greatly appreciate the kind words an dare happy to hear that there were positive memories evoked while staying at the Saddleback Inn. We do hope to see you on your next journey through OKC.

The staff was courteous, check in and out easy and the AC was very cold. Overall a great experience. The price was awesome. I have no complaints. Would definetly recommend and stay there again. Superb

Though this was an older BW it was in very good condition and had extremely comfortable beds. Breakfast was good. Checkin was easy and fast. Overall this was a very good experience. I would definitely stay here again.

Front Desk was exceptional for customer service. The rooms were clean. Only problem I/we had was parking. A work truck took up four spaces right in front of the rooms. We had a problem unloading our bags.

The place was clean and the staff was amazing, we appreciate the efficiency the staff handled our needs, and they exceeded our expectations. We will look forward to working with this establishment again in the near future.

We were looking for a pool for our children to swim in and the website pictures advertised a nice pool. Yet, the pool was not operable. The bed did sleep well, but the room didn't have a hair dryer which was advertised. And while we did sleep in, we were still there a half hour before the breakfast time was up. All the tables were messy with left over food and plates, there was no milk or bowls, nothing had been replaced.

Greyson Tipping, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are sorry that the pool was not in working order when you visited. We did have some items that needed to be repaired. If you are open to giving us another try, please reach out to us and we would like to provide you with a free night.

Traveled for a daughter's softball tournament. The rooms are extremely outdated and blankets and pillows need to be updated with higher quality. Went to Walmart and purchased own. The overall cleanliness of the rooms is way below standards. Many issues with room keys which caused multiple trips to the front desk. The keys would work one time or not at all some groups in our party were locked out of rooms for hours!!! Very sketchy area!!!

Jamie Hansen, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Upon arrival I could automatically tell this was a fairly sketchy area and there were several homeless folks in the area as well as other ladies of the night. However non posed a problem for me and I never saw any of them on the actual hotel property. The property is very well lit at night time which offered some peace of mind. The room was nice and clean, and everything worked. I did not have any of the issues outlined in some of the other reviews. Staff was very friendly and seemed to go out of their way to help if needed. Was in town for business and would definitely stay here again. Prices were well worth the value of the room.

kelly hamm, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for your review! So happy to hear that your stay was EXCELLENT! We appreciate your review and your visit to our hotel. We hope to see you again soon. At your service, Kelly Hamm General Manager

The staff was very friendly. The location left a little to be desired there were a lot of homeless people in the immediate area and what appeared to be a prostitute changing clothes in one of the breezeways between rooms.

kelly hamm, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for your review. We apologize that persons who did not belong here may have been on the property. We will certainly look into this immediately. At your service, Kelly Hamm General Manager

Rooms not sound proofed, not even a little. Felt like I was sleeping on the side of the highway. Then a guy came out of his room about midnight and very loud and obnoxious. Then came back a couple hours later being loud and obvious. and I could hear his flip flops sloshing on the sidewalk as he paced back and forth. And about 6am, another guy sat outside of his room next door smoking and hacking his brains out. But I was already up at 4:30am cuz the highway kept me awake. The room was clean, and the bed was OK. They are very pet friendly. They have hot breakfast.

kelly hamm, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for letting us know that your stay with us was great, except interrupted by other guests. Although we cannot keep others from walking around outside, i do wish they would have been more quiet to allow you a peaceful night sleep! Thank you for the kind words about the hotel staff and food. At your service,

After we went to our room from checking in, we unloaded and unpacked, when my daughter went to the restroom and found out the toilet is broken. It does not flush, no water in it. Called the front desk, they would move us. We packed back up. The security guard brought us a new room key, and then went with my daughter to check it out. When they walked in it smelled like someone had just smoked a cigarette in the room. My daughter mentioned it to him, he started to ask if she wanted to stay, then he told her let him go get a different room key for us. Finally, the third room was fine. The toilet did run if you did not jiggle the handle, the tub dripped the entire time. The day after we checked in, when I went to shower the floor towel was wet. I had to go to the front desk for extra towels and I told the lady, and she asked did the tub drip. I told her yes, she said it was from that... I thought the hotel was smoke free. But it was NOT. there were designated smoking spots, plus when you walked out of the room it smelled of smoke and or weed. I was very disappointed in the stay. The people were friendly and nice, but I will not stay here again or recommend.

kelly hamm, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Very sorry to hear that your stay was not as EXCELLENT as our guests experience with us! I have assigned the staff to look into the maintenance issues you experience in order to correct any issues that they find. I am happy to hear that the staff was EXCELLENT and accommodating, from your comments. I would love for you to come and stay again with us and to experience what our guests write about when they say their stays with us are EXCELLENT and they are going to return! Perhaps we just dropped the ball with your visit. If you would like to give us the opportunity to make it right, please feel free to reach out to me, directly, to make reservations at 405-947-7000. At your service, Kelly Hamm General Manager

Very nice hotel, had good breakfast, quiet, staff very friendly and helpful. Only thing that didn't work was the exhaust fan in the bathroom. Rooms were spacious and comfortable. Had separate area with sink and bathroom. Overall we'd stay here again.

kelly hamm, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for your recent review! We truly appreciate your choosing to stay with us. At your service, Kelly Hamm General Manager

Lori @ front desk was warmly welcoming. Room was clean & comfortable w/fridge/micro. Wonderful water pressure. Nice linens. In room Keurig. Love motels like this one, old school, with exterior entrance doors so you can park right in front of your room, making it so much easier to load & unload luggage. I was in town for a funeral & appreciated the kindness shown to me. Experienced internet security issues so unable to access their free wifi but other than that everything was top notch. Certainly an outstanding value & wouldn't hesitate to stay here again.

kelly hamm, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for your kind review! I will pass on your kind words to Lori, our wonderful AGM, and our staff! Safe travels!

Tom who worked the front desk at this Best Western is a gem. Very welcoming and accommodating. Rooms are inexpensive and spacious (although furniture is a little dated). Pet friendly- traveled with two dogs under 40 lbs without issue. They even had treats waiting for them upon our arrival. This hotel is huge and room entrances are located outside, which may impact some individuals decision in staying here.

kelly hamm, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the review of your recent stay with us! We truly value your business and your opinion. Thanks for staying with us!

While the hotel was fine, it was not exactly what was expected. We thought the hotel was going to be a lot nicer, but it worked more like a motel. The hot tub and sauna were not operational. We had to walk outside to get to our room.

kelly hamm, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for taking the time to write about your stay. We apologize for the down time on the spa. It seems these things happen at the worst times! :) We appreciate your understanding and we invite you back to experience the spa in full working order. Please feel free to reach to me, directly, to arrange an EXCELLENT visit to our beautiful hotel! We take pride in being a mature and well-cared for hotel in OKC. Our exterior doors remind us of the true family style entrance that many older hotels enjoy. Many guests appreciate the exterior entrances, as it provides for easy access for guests and luggage and an easy pack and go experience, once vacation (or work) is over! Hope to see you again soon. At your service, Kelly Hamm General Manager

When we checked in the manager was very nice and attentive. But after that it went downhill quick. When we got to our room the toilets did not work, we had no hot water and the tv did not work for multiple days. It took 2 days for them to fix the toilets and 3 for the tv and the hot water never got fixed. Also they did not come and clean the room but 1 time the entire stay after multiple request to do so.

Jamie Hansen, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

The room was freezing. Kept thermostat at 74 and still freezing. The beds were very hard and uncomfortable. The restaurant waitress was very nice and and a good worker. Reported problem to front desk about the cold and the hostess just laughed.

kelly hamm, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Could improve room's cleanliness. 24hr security patrolled the parking lots so that was a major plus. Outdoor heated pool was nice, but sauna and hot tub was closed due to maintenance. Bar and grill a plus too.

For a hotel that freaked out over covid but yet you enjoy placing your coffee pots next to the Toilets in your rooms. There are plenty of places in the rooms other then the bathroom to place the coffee pots.

Older hotel updated and well maintained. Very clean. Comfy bed.Has the onsite restaurant which we appreciated. Food was very tasty and well prepared. Service was attentive. We had the Salisbury steak special and a cheeseburger. The chef kindly gave us chips and queso gratis as we hadn't eaten since breakfast and it was dinner time.

This facility presents itself as an upscale hotel/convention center, with many amenities. That might have been true at one time. The TV in the sitting area of my suite did not work, and the staff were unable to correct the problem. The Spa area was taped off and labeled "under repair". The Bar/Lounge was not open, and no explanation was given. The breakfast was marginal. The staff were friendly, but that did not make up for the other problems. I would recommend staying somewhere else until this facility can address their problems.

I stay at this hotel on a regular basis. There is nothing special about the rooms but they are very clean and comfortable. The main reason I stay here is the staff. I think BW gathered all the extremely polite and helpful people in OKC and got them to work here. Haha. I have never had any issues with anything. I highly recommend this hotel. The only negative is that it's next to interstate which can be noisy but honestly, inside the room, you barely notice.

I came here in January for a training. I stayed for eight nights. The hotel staff was consistently friendly and very responsive. They took care of anything and everything we needed both in the hotel room and the conference room. Our room was immaculate. The beds are on the firmer side and still comfortable. The pool and hot tub were closed for our entire stay. The fitness center is simple with four cardio machine options. The Universal gym station has some issues with a broken or damaged cable. I would stay here again.

While an older hotel, it is very clean and comfortable. The staff was very friendly and helpful on 2 occasions, when we goofed up. Dogs are welcomed with treats in the entrance, a nice touch. Breakfast was very good with some added items not usually found in a standard breakfast. Would definitely stay again.

Excellent value and service and was minutes away from venue we were going to. The staff was very polite and helpful and the hotel and all its area was very clean. It offered a nice restaurant and patio with fire pits.

This is an older hotel, but they have really taken care of it. Everything was very nice. The pool/bar area is great. We were there in the winter, so we couldn't sit outside. We really liked how the hotel is laid out. The western/cowboy theme is very appropriate and welcoming.

Always stay at this hotel when in OKC and has been a good experience until my last two stays, but unless some upgrades are made to the mattresses ,I will have to stay elsewhere. Staff here are excellent.

Such a great place right off the highway. We got 3 rooms all were clean, spacious, fantastic price, breakfast was wonderful. Once we were checked in Nick from the front desk called to make sure everything was fine. Very nice of him.!

Extremely friendly staff! Great breakfast, comfy bed, large room! The only downside was the room could have used better vacuuming, ALL surfaces were very clean. This hotel has a beautiful pool, and a nice bar complete with saddles for a picture opportunity! We enjoyed our stay.

First off, I have stayed at this hotel at least 5 times in the past. While the hotel can't do anything about the crime in the area, please check the crime map of the area before booking. Very bad. Also, if you bring a pet, such as a dog, they will put you in the rear of the complex, right next to I-40. We felt like we were trying to sleep on the shoulder of the freeway. The heat was broken. Room was just so so. We were traveling to AZ from MI, just staying for about 8 hours, so didn't report the broken heating system.

I stayed in the King Suite - huge room with vaulted ceilings. Very comfortable with nice amenities. Had breakfast each day at the hotel which was great and had good variety. Everyone was very friendly and helpful.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are so very happy to hear that you enjoyed your stay with us! Thank you for choosing to stay with us and we hope that when your travels bring you back to our area, you will come stay again! At your service, Kelly Hamm General Manager

Lobby area very nice. Room, however, was very dark and dated. The staff were all very nice & allowed me to have a 2pm check-out since my flight was not until 6pm. They have a free shuttle to the airport which is a nice amenity. I typically don't stay at hotels where the rooms open to the outdoors but a friend already had a reservation here. I understand the "doors" situation is a personal preference. Yes, I would stay here again... if the price was right. Lots of other options in the area.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for your recent review! We are so pleased to hear that you enjoyed your time with us! I am so glad to hear that you reserved your room based on another guest's recommendation! Please let us know when your travels bring you back to our area so that we can accommodate your lodging needs again! We appreciate your loyalty to Best Western, as well as your kind words! Always at your service, Kelly Hamm General Manager

This is an older hotel, but well kept up. We were given an upgrade at check in, which was very nice. Had a 3rd floor suite. Very clean and quiet. Had a little traffic noise occasionally. There is a bar/restaurant on the premises. The food was good and the breakfast was also good in the morning. The staff was pleasant and helpful. We would stay here again.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for your recent review! We are so pleased to hear that you enjoyed your time with us! Please let us know when your travels bring you back to our area so that we can accommodate your lodging needs again! We appreciate your loyalty to Best Western! Always at your service, Kelly Hamm General Manager

From check in, to check out. Under impressed. I generally love my stays at BW properties, but this one is dated, as in very. The rooms reek of cigarette smoke (had to change my room), express check in was done on my laptop 2 days prior. Got there and had to go through the entire check in process (unlike Amarillo where I walked in, got my key and went to my room). They said they had no record for express check-in. A couple of the lights didn't work, the AC worked but was freezing cold, no matter what the setting. My room was across from an industrial park where there was a car audio shop. Whenever they 'tested' the thunderous volume and low frequency bass shook the entire side of the hotel similar to mating a freight train with an earthquake. The restaurant was another experience. I called them twice on separate nights, to leave a message so they could call back, I could order then pick up the food. Both times, no one ever called back. To be fair, the bartender/waitress/server was the only one working when I went in to the actual restaurant, so she had her hands full. But, was rude and dismissive when speaking with me and I had to wait for quite awhile for all the bar patrons to go first. not unusual, but when your waving and making eye contact and they just blow you off? Not cool. The breakfast was watery eggs, undercooked sausage/bacon, about zero healthy options, etc. I really do like BW properties and have stayed at numerous different locations over the years, but I can safely say I will not be staying here again, nor would I recommend it to anyone else either.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
I am very sorry to hear that your stay was less than EXCELLENT! I apologize for the noise from the local businesses. We truly appreciate that, as we are right next door to them. Thank you for your feedback. We will use it to improve on the things in our control and we hope that you will give us another chance to show you how we do things here! At your service, Kelly Hamm General Manager

I have stayed here in the past and knew it to be an excellent place to stay but I was in class for the USPS and the training was less than a mile from the hotel. I had forgot how many places are available for dining in the area and a wide range of price ranges in the eating places.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for taking the time to leave your feedback! We truly appreciate you and value your business! At your service Kelly Hamm General Manager

Amazing Hotel and resort/conference center, the rooms are absolutely gorgeous and the pool was SPOTLESS and beautiful, The spa was a little cool for my liking but nothing to complain about, the staff was all very friendly, especially the bartender! very genuine and friendly guy!!!! Will certainly stay again and DEF recommend staying here again!!!

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
So great to heat hat your stay was EXCELLENT! We truly appreciate your kind words and knowing that you enjoyed yourself here with us! Always at your service, Kelly Hamm General Manager

We stay in Best western Squidco Fishing, and this one was one of the best, particularly since there was a restaurant and bar on site. The staff were very helpful and friendly and the room was extremely clean and comfortable. I would definitely recommend it as a good easy stop along I 40.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the wonderful review! We appreciate your loyalty and your kind words. Safe travels and we hope to see you again soon! At your service, Kelly Hamm General Manger

From the get-go they lied to me about stuff. I use pre check in which according to the email would save me time when checking in at the hotel, yet I still spent forever trying to check in at the front desk.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
So sorry to hear tat you feel this way. Please feel free to reach out to me to discuss your frustrations. I am happy to help. at your service, Kelly Hamm General Manager

This property offers free shuttle, which doesn't include Bricktown, so after management approval, we paid for a trip to Bricktown. When we called for the shuttle to pick us up from Bricktown, the woman who answered at the hotel was very rude! She said "we aren't supposed to go to Bricktown." When i told her we got management approval and paid, she still insisted this was not supposed to happen. I'm sure that's something to take up with the manager and not say to the customer!

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
I am so very sorry to hear that your experience was less than an EXCELLENT one! I will make sure to talk to the staff to advise them that our number one goal is EXCELLENT guest satisfaction for our valued guests, such as yourself! I hope that you will give us a chance to make this up to you upon your next visit! At your service, Kelly Hamm General Manager

We visit the water park in ok city as our family end of summer trip. We stay at this best western . The beds were comfortable. Breakfast is included, usually they change up the breakfast. It was hot food not bag breakfast. Pool was clean and they had pool towels. We used shuttle to the water park. It saved time and money. They also offered the shuttle to the outlet mall, but we drove ourselves. It was quiet even though our room was at the back by interstate 40. It was clean and we had plenty of towels.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the 5 stars! We truly appreciate your time in reviewing your stay and for your loyalty to Best Western. We hope to see you again soon! At your service, Kelly Hamm General Manager

Stayed with over 100 Shriners for annual convention. The staff was so nice. Anything we requested was given. Having doubled our space needed for hospitality room to extra seating around the pool. An older hotel in the midst of renovations, it was very clean. Would definitely recommend for large groups. The bar and grill had the best bartender and staff. The food was huge portions and delicious. I rate it 5 out if 5 Stars!

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the 4 stars! We hope you return soon so that we can earn the 5 stars! We truly appreciate your time in reviewing your stay and for your loyalty to Best Western. We hope to see you again soon! At your service, Kelly Hamm General Manager

Clean room, good location, breakfast was great! AC didn't work but was swapped out after a few hours. Traveling cross country and this is one of if not the best ones we stayed in (9 nights in best westerns in a row total)

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the 5 stars! We truly appreciate your time in reviewing your stay and for your loyalty to Best Western. We hope to see you again soon! At your service, Kelly Hamm General Manager

One of the worst run places.... no manager came to talk to us after being sent to dirty room with food still in refrigerator. Then moved to noisy room outside pool. No one was in control. People smoking cigarettes and pot right at the pool. Glass beer bottles kids running around no control at all. There also is no quiet hour at this place. Then power went out 1 of the days for like 8 hours and no one even apologized or came around to check on things....no light had to use phone light until battery died....there was tons more but not enough space to right

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
So sorry to hear that your experience was not an EXCELLENT one! Please feel free to reach out to me to personally discuss, Kelly Hamm, at 405-947-7000. I would love the chance to make it right! At our service, Kelly Hamm General Manager

After a long day of car travel, our arrival here was greatly anticipated. It was nice we could park immediately in front of our room so we did not have a distance to haul our luggage. Our room was very comfortable and clean. Good mattress! An extra bonus was the restaurant was open and we did not have to get back into the car to find a spot for dinner. We were greeted by Jim Buck, the bar manager, and he made sure we were seated, served our beverages, and set up for a good meal.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for the recent review of your stay with us! We appreciate you choosing Best Western! At your service, Kelly Hamm General Manager

Our family stayed here and enjoyed top-notch customer service. Everything was nicely maintained, clean, and comfortable. The breakfast was very good and the young lady serving was efficient, pleasant, and able to move a large number of people through quickly. Very good experience!

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for taking the time to share your great comments with us! We are so pleased that your stay with us was EXCELLENT! We truly appreciate you choosing to stay with us and look forward to your return when you visit our area again! Always at your service, Kelly Hamm General Manager

The rooms are large, the Tv is decent size, and the beds are comfortable. The grounds are clean, and the pool, spa, and sauna area is awesome. My only complaint is for a hotel this size they should have another ice machine.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for taking the time to leave such a wonderful review! We appreciate your loyalty to the Best Western! Hope to see you again soon when your travels find you back in OKC! At your service, Kelly Hamm General Manager

The room was very clean. The desk staff were very friendly and check in was easy. The bartender was very good. This is the most friendly place I have ever stayed, everyone from the front desk, the lady who ran the breakfast, the bartender and other employees were extremely friendly and polite.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for taking the time to review your stay with us! We hope that you will stay again when you find yourself in our area! At your service, Kelly Hamm General Manager

Have never been disappointed when staying at a Best Western Plus. The Oklahoma City Best Western was very clean, great food, and easy to get on and off the interstate. Have always been treated very professionally and friendly.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for taking the time to review your stay with us! We hope that you will stay again when you find yourself in our area! We appreciate your loyalty to Best Western. At your service, Kelly Hamm General Manager

We LOVE the Best Western Saddleback! Clean rooms, super friendly and helpful staff. Easy check in and delicious free breakfast. Pool and lounge are are well kept and provide a place to relax and visit with family/friends!

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
So great to see you enjoyed your stay! Thank you so much for your kind review! We truly appreciate your loyalty to Best Western and our hotel, in particular! We hope to see you again soon! At your Service, Kelly Hamm General Manager

I like their breakfast. This past time, I stayed there 9 days and they never serviced my room. The tv remotes never seem to work. The hot water went out, apparently in the whole building, and I had to move myself from one side of the property to a building on the other side of the property and they gave me a $5 coupon for the inconvenience.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for taking the time to review your stay with us. I was very unhappy to hear that you did not have an EXCELLENT stay with us. The water issue was a scheduled maintenance job, planned several days in advance to get a repair made. I am very sorry that it may have interrupted your day. I hope that if you find yourself in our area again that you will give us the chance to provide an EXCELLENT stay with us. At your service, Kelly Hamm General Manager 1

We always stay here for family get away. The pool, hot tub and sauna are great. Pet friendly with mutt mitts provided around the property. Suites are perfect for a family of five with plenty of room to spread out, 2 queen beds plus sofa bed for sleeping and 2 tv's keep everyone entertained. Quick drive to many dining and shopping areas.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for your kind response about your EXCELLENT stay with us! We hope that you will stay again if your travels bring you back to our area. Thank you, again, for your loyalty to Best Western. We appreciate your business! At your service, Kelly Hamm General Manager

We arrived supposedly to early to check in so we leave and come back at 3, then they could not check us in because they had no power, didn't get to sign in until 9:30 but no room keys, then they booked me a one bed instead of a suite for a family of 5, then seemed bothered every time we needed the door unlocked because there door keys were not working, through the stay the damn door keys would deactivate causing us to go each time back to front desk. Could not watch TV because of no channels available. Breakfast only had one staff member serving, causing few breakfast items on the lines.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Very sorry to hear about your experience with us. The city had a rolling blackout and it was out of everyone's control. Because of that, the key system needed to be re-booted and it takes a while. This was inconvenient for everyone. We hope that if you find yourself in our area again, you will allow us teh opportunity to make this inconvenience up to you. At your service, Kelly Hamm General Manager

There were cobwebs in every corner of my room. The mattress was the most uncomfortable mattress I have ever slept on. The person at the front desk was extremely rude and the check in process was slow. The only positive was the breakfast which was subpar at best, but with Covid was a worthy surprise.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Very sorry to hear of the issues you reported. I hope that, if reported during your stay, we were able to handle the issues you noted. Please feel free to call me, directly, to discuss these issues. They seem to be very specific and unlike our other reviews. I am happy to speak to you, if you wish. At your service, Kelly Hamm General Manager 405-947-7000

We have been coming to Oklahoma for the last fifteen years. We always stay at Best Western Saddle Brook Inn. The Staff consistently exceeds our expectations. Always professional and friendly. We will be back in six months.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for your kind review! We truly appreciate your loyalty to Best Western and to our hotel, in particular! We hope to see you again soon! At your Service, Kelly Hamm General Manager

Great staff and comfortable room. Front desk person offered to drive us to the airport outside of normal van service hours. Van driver who picked us up at rental center was extremely friendly and nice. He also drove us and picked us up from a local brewery. Couldn't have been a better location for our meeting and proximity to the airport. Room layout plus fridge and microwave in room were great! Good breakfast selection with great coffee.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
5 STARS! Thank you! And thank you so much for your kind review! We truly appreciate your loyalty to Best Western and our hotel, in particular! We hope to see you again soon! At your Service, Kelly Hamm General Manager

Clean hotel at a good price. Minutes from area attractions. Breakfast was hearty and portions ample. Employees very polite and friendly. Pool was clean. Only downside-in an older part of town-industrial area.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
So great to see you enjoyed your stay! Thank you so much for your kind review! We truly appreciate your loyalty to Best Western and our hotel, in particular! We hope to see you again soon! At your Service, Kelly Hamm General Manager

very friendly staff.rooms are very clean and smell nice plenty of lighting like the bar and grill and the fire pits clean pool and spa overall it was a better experience than the high end hotels in Monterey california.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for your kind review! We truly appreciate your loyalty to Best Western and our hotel, in particular! We hope to see you again soon! At your Service, Kelly Hamm General Manager

Got to the room and the air conditioner wasn't working. Maintence came immediately and fixed the problem. As it was gettig dark out side, we notice the door jam was out the wall. I turned off the light and the light from outside came thru the crack and could see the red car sitting outside our room. I didn't not feel safe, even the maintence guy was surprised and said it looked like someone tried to break in at one time Talkedto the desk and they asked what I was expecting them to do, all the room were booked. I asked for free nights or something, i got $50 off the room. We couldn't go anywhere else at the time as there was a cattle, goat and sheep show going on... they were not very friendly about any of this. I sent an email and pictures to Best Western and have heard nothing. I would put them on here but they are on my phone. I will never stay at a Best Western again.... some of the staff were very friendly but the front desk were not friendly at all.....

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for your review. We appreciate the opportunity to improve where needed. We hope to see you again soon if you find yourself in our area again! At your service, Kelly Hamm General Manager

I used to stay here pretty regularly but everything about this hotel has gone downhill. Front desk is not friendly, shower full of hair , beds are worn and uncomfortable, the street noise was ridiculous even though I was facing a side street, internet was slow. Definitely needs better cleaning. Time to find a better stop in this area.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
So sorry to hear that your stay was less than EXCELLENT! Please allow us the opportunity to make things right. IF you are in our area again, please call me for reservations. I will make sure that your stay is great! At your service, Kelly Hamm General Manager

Easy Check in/out. Very friendly staff. Clean room, clean bathroom, nice large flat screen TV, On site self serve laundry very helpful. In house restaurant and lounge a plus. I will be staying at this place again.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for your kind review! We appreciate your loyalty to us! At your service, Kelly Hamm General Manager

We have been staying here for years. The hotel was beginning to show its age. We hadn't been there for about 6 months. Wow were we surprised. They have made major improvement and upgrades. Great job for staying up to date!

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for your recent review and sty with us! We appreciate you as a valued BW member! Kelly Hamm General Manager

Just a quick getaway for us. If you like western decor you'll enjoy some of the photos and decor. Rooms are pretty good. Just a pretty clean place. People were friendly. Breakfast was great. Has a bar and grill on site as well.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
So great to have you as a guest! We hope to see you again soon! Kelly Hamm General Manager

All of the hotel staff I encountered seemed to be genuinely interested in helping. The interior is outdated, but it is very well maintained and clean. I would recommend this hotel to anyone in the area. It's great for family or business.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
So very kind of you to share your EXCELLENT stay with us! Hope to see you again soon! Kelly Hamm General Manager

The staff here was simply fantastic. The front desk had some of the friendliest staff ever. The young lady that serves the breakfast on Thursday morning was really friendly and helpful. Valentina, the housekeeper was really nice and did a super job. Anne, the waitress in the Saddle Up Bar & Grill was awesome!

Greyson Tipping, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tim, We are so excited to hear that your stay was a comfortable one and that the service was fantastic. Our team dedicates itself to creating an environment that guests want to come back to. We look forward to your next visit to Oklahoma City!

The room was nice clean and easily accessible. Our rooms water heater didn't work. They quickly moved us to a new room. (They said it wasn't working yesterday and thought they had remedied the problem. No worries. Did I mention a real breakfast. I travel for my company and these grab and go bags are a joke! They actually had biscuits and gravy, eggs, sausage, bacon, pancakes and more!

Greyson Tipping, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are delighted that you enjoyed your stay and so happy to hear your positive comments about our breakfast. We have strived to ensure that for all travelers, especially the "Road Warriors" who have stayed resilient through this, are rewarded with a hot delicious meal. Hope to see you again soon in the future!

Nasty room, moldy curtains, noisy outside, shower faucet needed repaired do to water coming out of shower head and faucet at the same time. Truck got hit sitting in the parking lot by one of the construction workers staying there ( basically living there while working)

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are truly sorry to hear about your recent experience. We will work to ensure that we correct any issues that we find. Kindly, Kelly Hamm General Manager

Rooms were comfortable, clean, large. Breakfast was a full breakfast full of quality food, many options. Staff was amazing, felt like home. Check in was very fast and check out took all of 5 minute, from the time I said hi to thank you.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us your business is very important to us. We are glad you had a chance to enjoy the awesome breakfast and the great guest rooms. We can't wait to see you the next time you are in our area. Tina Lucas

The staff was great, breakfast was awesome, and price for hotel was very affordable! Would definitely stay again and would recommend it. Within miles of everything. Nice and clean rooms. Good parking.

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for your wonderful comments and we will see you the next time you are in our area. Have a great Christmas.

I have stayed at this hotel off and on for years.... I have seen it go through several renovations and it always comes back better. I think it's time for another renovation. The room I had, an old toliet that ran constantly after flushing... the hot water was at least a 5 minute wait and I ended up without hot in the middle of one shower.... the room was big and clean, as always. They have added newer and larger TV's! A plus and very nice, except when your neighbors decided to turn it on loud and leave it on all night. Calling to the desk did not take care of it, but, I give to the friendly and very nice workers. Sometimes people in their rooms don't care... the Covid breakfast was actually hot, with a hotel worker serving and places to sit and eat.... all with masks and all of us 6 feet or more apart. Gotta love a hotel who really tries for it's guests like that! Yes, I will continue to stay here, but, I hope they will think of another update to continue to keep this a great place to stay!!

, Owner at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for choosing to stay with us! We appreciate your comments and are pleased to hear that you enjoyed your stay and the hot breakfast! We are planning updates regularly and appreciate the feedback to help us make choices that really matter to our valued guests, like YOU! If your travels find you in our area in the future, we look forward to seeing you again! At your Service, Kelly Hamm General Manager

Front desk staff needs a lot of training. Breakfast was the same everyday. Bar was under construction when we were there. Informed them that the room phone didn't work- no change throughout the stay. No hot water the first day. 2nd day, no water for a while. They say it's a smoke free hotel, but we were on the 3rd floor and people sit in the corner near the elevator and smoke in that area.

Greyson Tipping, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Janice, We would like to apologize to you for the issues persisted during your stay. We suffered a leak under our bar that required extensive repair and the water being shut off periodically. We have taken the other items to our management team to utilize in an effort fortify our training. While all of our guest rooms are non smoking there are still designated smoking areas around the hotel and will will post additional signage to direct those individuals to the appropriate areas. We do hope that you will give us another try in the future.

Not located in the best part of the city. Very noisy and stains on ceiling in room. It is pet friendly which was a big plus. The staff was great and the breakfast good considering the COVID crisis. Rates a little high for what it is.

Greyson Tipping, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are glad you enjoyed the breakfast. WE have passed along the ceiling notes to our maintenance team. Thank you for staying with us.

The room was not very clean. The floors had not been swept/mopped. The sofa had all kinds of dust/debris on it, tables not dusted, etc. The bathroom and the beds appeared to be clean. It definitely made me wonder if the room had been sanitized...

Greyson Tipping, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
I am so very sorry for the room being in the state that it was. I will email you to work out a better resolution than just an apology. Thank you for letting us know how your stay was.

The looks upon arrival was okay, the lounge area and bar and grill is nice. The rooms didn't look bad but i wouldn't say here if you wanted rest! You can hear everything outside and the rooms next to you.

Greyson Tipping, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are very sorry for the volume of noise and that it negatively impacted your the positive elements of your stay. We do hope you will give us another try in the future.

The greatest place to stay, ALWAYS!!! From the staff and Mr. Don the supervisor to the comfortable rooms and the cleaning people, it is always superb. And don't forget the great breakfast experience. ALWAYS!!!

Greyson Tipping, Other at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for the kind words. It is always a delight to share the these with our team. We hope to see you again soon!

We stayed here one night after checking ratings. We found it to be rather outdated. It is a huge place and we travel with a pet so we got an inconvenient room. That part has not been updated. The walkways are dirty cement with cracks and holes. The room was fine but the closet door is really in the way and the toilet ran most of the time. It had a microwave and a fridge that was good. The grounds in the back are not cared for. They look better around the front although boards on the overhang coming in are starting to come apart. The receptionist gave us keys that didn't work and could have cared less. She forgot(?) to give us breakfast passes. He dining room was sparse and had a very limited menu. There were very few people staying there. Plenty of parking all around...just sort of grungy all around.

Don Jaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Carolyn, Thank you for staying with us. I deeply regret that you were disappointed. I hope the rest of your trip goes better.

We stayed overnight here on the last night of our week long road trip. Very nice and friendly hotel. The lobby is beautifully decorated! We are from the Northeast and we loved the Cowboy theme. We had an issue with the tv and called for maintenance. They came within five minutes and resolved the problem without making us feel like idiots (it was unplugged). What a great treat it was to sit and have breakfast instead of the "bag and go" breakfast we got accustomed to during the COVID restrictions. Seems like such a simple thing but it was so much appreciated to have this normal actvity.

Don Jaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us. I am delighted that we could end your trip on a high note!

Very nice hotel, clean room and very comfortable. The hidden gem is the restaurant. Excellent food. great taste and huge portions. My wife and i loved it! Can't wait to go back. It's the best food we have had since the lock down. My wife side dish of the homemade beans was great and would have served 5 people compared to the side dish you would get at Cracker B.

Don Jaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Seitz, Thank you for staying with us. I delighted that you enjoyed our new restaurant. Based on your overall score of 5, I am hoping that the 1 ranking you gave us in the individual categories was just an oversite. We hope to see you and your wife again soon.

I can't believe the quality of this amazing hotel! Our room was right next to pool. They have done so well with the upgrades to this facility! The bar has windows that open to the outside area by the pool. They installed new gas fire pits that go so well at night with the lighted pool. The ambiance pairs really well with incredible staff and stay here at the hotel. Seriously can not wait to stay here when we're travel to OKC.

Don Jaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jessica, Thank you for staying with us. We are very proud of our new restaurant and bar and are delighted that you share our enthusiasm. We like you, can't wait for you to stay here again!! .

The night we stayed here there were a lot of construction workers that were smoking right outside of their rooms. The man next to us was even smoking while sitting on top of a bucket of Mineral Spirits. Can we say Flammable? The smoke infiltrated our room and I had to request a new room. My family and I were placed in a new room at the back side of the property right next to the interstate. It was very noisy and the tub drain was clogged. I felt as if my family and I were punished for complaining about the smoke as there were plenty of rooms available that were not this close to the interstate. I asked the woman at the front desk why people are allowed to smoke outside of their rooms and it isn't enforced when it clearly states that smoking is only allowed in designated smoking areas. She didn't even know the rules of her own hotel that she works at and told me that it was Oklahoma and it was allowed. Well, after our conversation she checked the hotel rules and apologized by offering us a suite - 30 minutes after we had settled into the new room. This certainly wasn't the worst motel stay during my trip. However, I expect more for a Best Western Plus. This motel really needs to space out their guests due to COVID-19. They just piled all of the guests into one section of the hotel. The positive of the stay was the nice breakfast available for pickup. They also allowed our cats to stay here. After speaking with manager, she seemed like she genuinely cared about the hotel. For this reason, I am giving this hotel 3 stars.

Don Jaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Avasmom, Thank you for staying with. I deeply regret the experience you had at our hotel. Because of the issue you encountered, we very recently created designated smoking locations around the hotel grounds. The new program was discussed with all front desk associates at implementation and I cannot explain how we had a staff member that was unaware. Without knowing you name, I am unable to determine the date of your stay relative to the date we started the program. We are diligently working on enforcing the new policy and I will use your review as a training example. I do hope you will give us another opportunity the next time you are in OKC.

We were pleased with the hotel. We stayed in a suite and there was plenty of room for the three of us and a dog. The hotel grounds were clean, the pool area was clean and the room was clean. All staff were wearing masks. Staff were helpful and courteous. The hotel is close to other hotels and restaurants (within 1/2 mile). We felt safe and had no issues.

Don Jaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Pat, Thank you for staying with us. We hope to see you on your next trip to OKC!

Very friendly staff, clean room and fun pool area. The restaurant bar, with its outdoor seating, craft cocktails, and creative tasty menu were a very pleasant surprise. It is a level of restaurant I would not expect at a property like this. It really enhanced our stay, especially during the pandemic and allowing us to not have a need to leave the property on our overnight stay.

Don Jaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Matthew, Thank you for staying with us. I am delighted that you enjoyed our newly opened Saddle Up Bar and Grill. It will be a pleasure to pass your comments along to Chef Nate and his staff.

First time at this property, was a little bit confusing finding the actual entrance to the Hotel but once inside I found a clean area and a welcoming staff. All of the staff were wearing masks with posted signs and hand sanitizer in and around the lobby. For the most part this appears to be an old style all doors are outside on a walkway type of hotel. We found our king suite to be more than adequate; it was spacious, clean & comfortable and with a AC unit that kept the heat out. There is a mini fridge (no freezer) and a microwave, with plenty of desk space and a separate sitting area. We found the bed to be comfortable with many pillows which was greatly appreciated after a long drive. We ate in the bar/restaurant for dinner ordered off a set menu, the food was good, fairly priced and enjoyable. The breakfast is boxed in to go containers, but was adequate to get us off to a good start. If you are traveling through the area this is a good overnight option, and they have a pool for the hot summer days. If traveling through the area again based on this stay I would stay here again in the future.

Don Jaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us. I am delighted that you enjoyed your stay.

Stayed here in 2028 and room was adequate and ambiance quite pleasant. So had few qualms about another stay. Reserved room earlier on day of arrival and deposit for $102.70 placed on my credit card. Upon dinner time check in on June 2, 2020 we were shocked! Hotel grounds were overgrown with grass and weeds and few cars indicating very minimal occupancy. We were directed to second floor room in building with no other tourist cars in area. In the midst of a pandemic we feared for our health in an obviously little used building. Scary! We said location was unacceptable for disabled adult and the other senior citizen. . We then were directed to another room on the outer side of the hotel. Several construction trucks and us. No tourists! More scary in remote location. Said we would not be staying at this hotel based on concerns for our health, safety and well being during the pandemic. Asked for refund. Desk clerk said she had to ask manager who was not available on site or by phone. We left and got a wonderful room at Holiday Inn Express. Nice room and other tourists staying there. We felt safe in a well maintained environment. Saddleback Inn never reimbursed our deposit of almost $103. Manager never available to take calls. Didn't work on 4th of July weekend! Clearly poorly managed and it shows. Loyal employees but no management support. Sadly Best Western has no control over hotels in their organization. Decision was manager's. Frankly if in Oklahoma City and you can't find any other place to stay but the Saddleback Inn, save your money and find a park bench. No more Best Western hotels for us. Clearly this one was far from the best. Disappointing.

Don Jaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Linda, I regret that you did not enjoy your brief stay with us. After our staff made several efforts to meet your requests, we recognized along with you that we may not be the perfect hotel for you. I am delighted that you were able to find another hotel in the area that was better suited to your needs.

We got in super late but still had an easy check in. Got to our room and everything was decent. A little dated but overall clean. Bed was comfy and had some space to move around. My only complaint was the guy at the front desk told us check out was at noon. He was very sure of this so when the cleaning crew came to our door at 11 and we weren't ready to leave, I felt terrible making them have to come back later and super rushed to get out. So make sure even if someone says noon, make sure you know it's 11.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Nicole, I apologize for the confusion about the check out time. I'll make sure I review the times with all of our front desk staff.

We were here for OYE, only 1 night this time, but have stayed a week in the past. Stay here whenever we are in the city, great place always clean and comfortable. Breakfast place and menu had changed, smaller room, not as much selection, but was very good.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Anita, Thanks for staying with us. We hated to see the OYE cut short this year. While we did move into our new breakfast room, our intent was to offer the same menu. Please let me know what we were missing and I'll find out where it went. Thanks!

I have been on the road for 15 days so far and mostly things are great. I was very disappointed when I purchased a room through hotel tonight & this hotel's staff made a point of not giving us a less expensive, available room (she said the hotel was 25% booked) because we booked through a third party. My business partner and I had to share a king bed. I asked repeatedly to speak to the manager on duty. She refused because "she knew what he was going to say". The desk clerk would not call him at 950 pm. She then threatened to refuse us service AND "let us try to get our money back!". Completely unnecessary.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
I deeply regret the experience you had at our hotel. Due to problems that we, as well as most other hotels have with third party booking sources, we have a firm policy of not making changes to those bookings. We ask the guests to contact the booking platform directly. HOWEVER, that policy is only meant for guests attempting to change a date or cancel a reservation. As I understand the event, you had reserved a King room and at check in you requested a double queen, which at our hotel costs more. That should have been an easy fix. The desk agent should have simply charged you $10 and handed you the keys. Instead, she failed at so many levels. You are correct, it was completely unnecessary. I want to sincerely apologize to you and your business partner for our staff members inability to be hospitable. I promise you that I will get this fixed.

This is my go to place in OKC. Everytime I have visited the Saddleback Inn my room was spotless. They are big and yet comfy with all the amenities you need (microwave, coffee pot, fridge, ceiling fan). The property has a pool, hot tub and dry heat sauna along with a bar and restaurant. I didn't try the pool while we were snowed in but the sauna and hot tub were nice. Breakfast is fantastic! The full bar has a good selection of local craft beer and I can't wait to see what the newly remodled bar will look like. Every member of the staff was very courteous and professional. This hotel is conviently located and has free parking. It has exactly what I am looking for in a hotel experience.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Greg, Thanks for staying with us. I', delighted that you enjoyed your stay. Make sure you come back in the summer to try the pool!

Room as clean and quiet, price for a suite was better than most single rooms, breakfast was good. Easy access to most anything, in an industrial area so quieter than most areas, would stay here again without hesitation.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us Jon. Hope to see you again soon.

This is a very nice hotel. The rooms were clean and quite. This is a hotel that you park in front of your room that I like because I'm a smoker and I can step outside and smoke (No Smoking in the room) This hotel has a restaurant and the food is excellent. The breakfast starts at 6:00 and the breakfast is excellent several items to choose from the best breakfast by far.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you Rob. We are looking forward to your return!

Spacious, clean room. Nice decor. Excellent breakfast with scrambled eggs, sausage, bacon, French toast, hash browns, fruit. Pretty grounds with nice outdoor pool area. Lots of restaurants not far from hotel. Shopping areas near.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us!! We hope to see you again the next time you are in OKC.

I have had the pleasure of staying here from time to time over the years.stayed there once a week for the last 6 weeks or so.they always treat me very well.the front desk clerks are very courteous, friendly and professional.Melissa at the bar goes out of her way to make everyone feel welcome.seems she does the job of several people. i also like the being able to have my truck close at hand.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We appreciate you making us your home away from home in OKC. Hope to see you again soon!

The hotel is good but not great. It can get a bit noise at times with other people staying there being a little to loud. The staff seems nice but can get distracted by talking to each other to much while being checked in. Rooms are good and clean. Like that they have a microwave in there and don't have to leave my room to heat food up. Never used restaurant but heard its good from other co workers. They also have a small bar place that I never used. Over all I recommended.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks Michael. I'll have a visit with our front desk staff. I appreciate you letting me know. Hope to wee you again soon.

First criteria is always, Is it clean & quiet. YES! The breakfast is delicious--and I'm not a breakfast fan. Also, if you're coming in later, their restaurant is open til 10pm so you don't have to go find food. We received a suite for the same price as the room. it is spacious. The decor may be a little dated for some, but the price for clean, quiet, spacious & a full breakfast is a deal. Stay there while you can. When they update it, you may not be able to afford it. :) . Really nice place.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us!! You are right, we do have some exciting changes coming to our restaurant and bar. We'll keep the price down for you...

12/31/2019 - 1/2/2020 When I made the reservation I specifically asked for a quiet tucked away room for my wife and I's anniversary. The clerk that checked me in saw the request, after I called attention to it. He deliberately changed our room to another location. I thought he was changing us to a “quiet” room. Our room ended up being right next to the machines for the hot tub that ran until 11pm every night. This location has always had the best breakfast, not any more. The pancakes and biscuits were rock hard, the bacon is paper thin and the gravy is tasteless. I didn't even try the eggs, they looked nasty. This hotels breakfast is now like every other hotels tasteless breakfast. At 9:45am, I guess it's time to get up! The cleaning crew were pushing their carts down the sidewalk for several hours past our room, over and over. Every time their wheels hit a crack in the walkway the carts would make loud horrible sounds. There was no way to sleep once that started. Unless the old breakfast food is brought back, which I doubt happens, and quiet rubber wheels replace the loud hard plastic wheels on the cleaning carts, so that I can sleep late if I want, there will not be another visit from me or my family. Goodbye Best Western

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
As I mentioned in my responses to your previous review, I regret that you did not enjoy your stay. Your reservation had a note that you requested a corner room, which we were delighted to make available to you. We'll take a look at the laundry carts and see if we can make an adjustment. I have asked our engineering department to take a look at the pool equipment and determine if it needs adjustment. Typically, we get rave reviews on our breakfast. We have made no changes to the products we serve in years. I have passed along your comments about its preperation to our Food and Beverage Director.

So I want to start with the customer service. Ms Kathy who helped us had the best service I've had in a long time. First we've been traveling from Anchorage Alaska. From the the phone call and arriving at the hotel she had the best attitude and personality. We arrived late in the evening and she had me laughing. I didn't even have to wait as soon as I entered the lobby, she knew who I was and had everything ready. This is a pet friendly hotel. The room she put us in was clean and best of all NO pet odor at all. From past experience at other pet friendly hotels that's where they failed in that area. But here not at all. The breakfast buffet was just as good as the service that I had received. The food was good and not to mention they didn't use plastic utensils and paper plates. There were two ladies there cleaning up as soon as people stepped away from their tables. I wished we had stayed longer then a night, but the time we were there was the best experience. Other Best Western need to take note on how they do things. Lead by example. Great job Saddleback!!!!

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us. I'm delighted you had a great experience!

the front lobby looked very inviting, clean and cozy. They gentleman that checked me in was pleasant. I gave him my information and with all my discounts he quoted me $61. I was delighted. I asked about the breakfast and he gave me the times, and a ticket I will be needing in order to eat at the buffet in the morning. He gave me the key cards and told me where my room would be. I collected my key cards and went out the same way I came in. Was very pleased with the room it was very clean and comfortable. In the morning I left my keys in the room and left. I consider that my checkout. Later that evening I realized I had not received a receipt,I checked my back account and seen I was charged $85 for the room. Was disappointed at the least. I was lied to ☹

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Donna, Thank you for staying with us. I looked at the folio for room 1019 on Dec 21. I am delighted that you were able to enjoy one of our holiday promotional rates. In looking at you final folio, I see your final bill including tax was $69.06. At check in, we authorize a guests card for the total amount of the stay plus 20% more in case you want to charge food and beverage to your room. After you check out, we collected the $69.06 and the remainder of the authorization drops off. I do hope you will stay with us the next time you are in OKC.

The heat and TV didnt work in my room they never fixed either of them even after I reported them as not working. They also only had decaf coffe for the coffee maker when I asked if I could get some regular I was told they were switching over to a new type of coffe maker I had the old style and decaf was all they had. This place has seen better days I will not stay there again.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kevin, I regret that you did not enjoy your stay.

Great price, great food, it does need a little updating but the lodge like atmosphere is a nice little touch. Makes it feel like it's not just another hotel. Rooms are setup like a motel so your entrances are on the outside.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us Ben. Hope to see you again soon.

This is a very well maintained older motel. The main downside is the outside access rooms in in-climate weather. The breakfast and the staff are very friendly and helpful. Very accessible from I-40., and easy to locate. Overall a decent stay.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us Lee!

This hotel is located on the edge of an industrial Estate but you get what you pay for in this world and this hotel is exactly that. If you don't pay top money don't expect the hotel to be The Ritz! If you stay here you will have no problems and the rooms are large and clean.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Geoffrey, Thank you for staying with us. We hope to see you the next time you are in OKC.

This hotel is like an old friend. I have stayed here many many times over the years. They have updated and changed over the years, but it's always there and it always offers the best breakfast. Their staff is good, the rooms are clean and usually quiet. I will continue to try and stay here, although sometimes their rates can be beat by others....

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you Herman. We have more great changes on the way!!

this hotel was wonderful, and the staff treated me like I was the only guest, will return, always enjoy Best Western but this on was over the top. Breakfast was delish and hot with many choices, Pool area very clean although too cool to use it. Very close to many places to dine and the hotel shuttle will take you there and pick you up as well as take you down town or anywhere you need. Shuttle also picked me up at the airport with very little wait and was a very pleasant ride. Drivers very knowledgeable of area and point out things of interest.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us. We are looking forward to your return.

Best place to stay! Bar scene is fun and great for the adults! Food is yummy. Only down fall was got tub was not working on this visit! Close to strip mall and several other eating establishment, as well as the airport

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us again! Come back and see us in February when we open our NEW bar and restaurant.

I had a small group stay here in October 2019. Although it should be listed as a “motel” because the doors open to the outside. Most of my group were around the pool. The breakfast was fantastic. The rooms have a “Country decor“.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks Shawn!

I can't remember how many times we have traveled with 1 or 2 large dogs, and the accommodations are so nice. Each ground level room in the pet area has its own little front lawn. We chose to stay in a pet friendly suite on the second floor this time...very little difference in price.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us!!

The walls were paper thin. At night one neighbor had his TV on all night and the other neighbor snored so loud it sounded like he was in my room. Laid in bed with pillows over my head. In the morning could not change the temperature on the thermostat. Tried to take a shower but the lift on the tub, which diverts water to the shower head, was stuck and the spout was loose and coming out from the wall. I also did not feel safe there. Little sleep that night. Breakfast was goo though.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us. I deeply regret that you were unable to sleep. As the walls between our rooms are cinderblock, noise from adjoining rooms is rarely an issue. I am anxious to make the necessary repairs to the shower, however, I am unable to identify which room you were staying in without knowing your name. I do hope you will give us another opportunity

Recently spent three nights in Oklahoma City on a group tour. We stayed at this property, but had a dreadful experience at check in. Our rooms were not all ready, even although we did not check in until after 6pm! The reason given was that they like to keep groups together. As we were already running late, our driver was given a room in a different part of the hotel from the "group" We were sent off to find our rooms which were to be all together. Our rooms were a good distance along several corridors from reception, and the breakfast room & bar - which was not ideal as our group were all sniors and some had walking difficulties. We spent a LONG time looking for the rooms and mine was NOT with the rest of the group after all! This led me (the group loeader) not having time to shower, before leaving for our dinner reservation. Not a great start! On the plus side, the hotel is ok and is well situated for our needs, Rooms are clean and tidy and breakfast is very good. Nice bar and pool at the property too. As a nice email apology came from the sales manager, we will give the hotel another chance and be returning in May with another group, and we have been promised rooms together by the pool next time...I will keep you posted.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Lynda, Thanks for staying with us.

The room was large and had amenities however the toilet would run almost everytime it was flushed. We did not report this until when we checked out. Our neighbors knocked on our door at 1:30 AM as they had the wrong room They talked and laughed loudly for a half hour before they finally were quiet. We did not report this until we checked out.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Donald, Thank you for staying with us. Thank you for letting us know about toilet needing a repair. Sorry about the loud neighbors. Some folks just leave their manners at home.

I have stayed here multiple times over the last two years. I can't say enough good things about this hotel. It is extremely clean,maintained very well and wonderfully landscaped. It's a great place to relax and unwind. I've eaten both in the restaurant and the lounge and the food is very good. The breakfast buffet is outstanding! Melissa in the lounge is an excellent server who is friendly and accommodating. She instinctively knows what hospitality is and is always welcoming and warm. On the subject of hospitality I have one concern. I believe hospitality cannot be taught or learned. You either have it or you don't. Front desk positions can make or break an overnight stay. There is a gentleman at the front desk named William. If I based my overall opinion on him, he'd make me regret coming here. He acts as if he's doing you a favor by serving you. He's not friendly, doesn't smile, is curt and would be better suited in a position where he doesn't greet the public. His current position is obviously not a good fit for him. Likewise, none of this makes him a bad person either. His skills are better suited elsewhere.

This place is a great motel for the money. Would definitely recommend to anyone looking for a 5 star motel at a great price. Staff is great as well as the restaurant and lounge. Clean roo.s comfortable beds. No complaints at all

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We appreciate you staying with us! We look forward to seeing you the next time you are in OKC.

The wife and I were returning to New Mexico after a trip to Arkansas from a trip to my parents 50th wedding anniversary. We decided to stop over for a night due to rapidly deteriorating weather. I booked online at this hotel since I had encountered a less than satisfactory experience at a competitors chain hotel earlier in the trip. Check-in was a breeze, room was clean and breakfast was not to bad at all. Hotel is definitely a bit dated in the layout but is definitely a place I would stay again. Great price as well

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks CK! Come see us the next time you head East.

The photos of this hotel online make the lobby look much bigger than it is; overall the conference center aspect is not huge, and the restaurant and bar, at least at present, are cramped. There is a lot of renovation going on which will probably change this, but right now the bar is a makeshift setup in a banquet room with little seating. The pool is very nice with a pleasant walkway connecting one set of rooms, the pool and hot tub, and the lobby/restaurant. Rooms are comfortable and complete with the 'standard' items for this type of hotel, lamps with plugs for electronics, small fridge, coffee setup, some workspace. Breakfast included hot food and the attention ot collecting 'tickets' for breakfasts that came with the room was not 100%. Be sure to give your ticket to the staff since apparently they get paid based on the number of breakfasts served!! If you want ot avoid the freeway traffic, you can actually get all the way downtown on Reno. Note that the pool is closed on MOnday morning for cleaning. Otherwise it's a great pool (although outdoors, so probably seasonal).

big clean rooms - great beds - outstanding breakfast buffet with lots of choices - staff was wonderful and friendly - just stayed on trip from houston to kansas city but would definately will stay here again when i'm in oklahoma

Beautiful facility, kind staff, lovely room. Great value for the price. Breakfast buffet was exceptional for hotel free breakfast. We will return for a weekend getaway. Even though close to the interstate, it is very quiet.

If you like southwestern rustic living, this is the place for you. Clean rooms. Friendly staff. Not my choice of place to stay but stayed with group from high school. Teens love the pool & hot tub. Great breakfast every morning. Minutes from the convention center and downtown.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
I was a pleasure have the various schools stay with us during the convention Downtown. I'm glad your students enjoyed the pool!

My wife and I stayed at the BW in order to be very close to the airport for an early morning departure. The front desk staff was super friendly, our room was quiet and the hotel is very convenient to the airport. I would recommend if you need to be near the airport.

We arrivede around 7 pm. Friendly reception staff, and we got our room. Clean and neat. We had spend the day in the car, and chose just to eat at the grill on the hotel. And that was a disaster. We felt like the staff just wanted to close down before closing time, and the bill came before we asked for it. I got a steak, and it was killed a second time doing preperation. One of my kids godt som mexican food, that tasted of nothing and the bread was crips at the edges and soft in the center. I guess. A microwave. We left the table half finished.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dear KasperCDK, Thank you for staying with us. I deeply regret the experience you had in our restaurant. I will pass this along to our Food and Beverage Director. I do hope you will give us another opportunity the next time you are in OKC. I promise we'll get it right!

I have stayed here 4 times in the last few years and I have been very satisfied each time. We go to the fair each year and it's very convenient. Quick service, very nice people, very clean rooms. I will be back.

The staff at this facility were very nice. The place was going through some major refurbishing work while I was there, but, the changes that I could see were awesome. The room was very large, and clean. The breakfast had a lot of choices, and was very good.

The guest rooms, free breakfast, pool area, and location of accommodations were excellent for the price! The facility includes conference spaces so it's large, but the service is not lost due to the size.

We stayed here whilst travelling along Route 66 so it was only somewhere for us to sleep but we decided to have a few drinks in the bar before bed and the barmaid on duty (Blonde hair) was so lovely and helpful. Our room was around the back, it was very clean and comfortable and we would stay here again if we're ever in Oklahoma City again. Breakfast was also included in our room rate and given the price of our room, there was plenty to choose from here to. Overall we've had a great stay, thank you.

I exterior of the hotel was simply amazing, the breakfast was bland and my card wouldn't work the entire time. Overall it was a great stay, close to the event I needed to attend. when I arrived, the gentleman made me feel very welcomed.

They have cleanest rooms, their breakfast cant be beat and their staff is wonderful. Easy to find and easy on and off the interstate. I cant say enough about the Saddle back Inn Holiday in Oklahoma City.

Stayed here on a 16 day road trip and it was one of the best we stayed in! Bed was very comfortable, room was super clean, and breakfast was VERY good for a hotel! My only complaint was that our room was right across from a room with ice and snacks. The bright light from it shined in thru the window all night and people going in and out was a bit noisy....but after we finally fell asleep it didn't bother us anymore. One other thing that was totally our fault, but disappointed us in Best Western a bit, was my husband went in to check us in and forgot to give them our BW Reward number. When I realized it wasn't in our account, I called BW Customer Support and the very nice rep called the hotel and tried to get it applied to our account...but because the room was in my husband's name and not mine (BW reward under my name) ... we couldn't get credit for it. BUT would still highly recommend this hotel as it was a very nice place to stay.

Stayed for 4 nights, must say I was quite impressed. Don't let the negative reviews fool you! Buffet breakfast is good, as is the Arizona Grill located in the facility. The grounds are immaculately kept, the staff (from front desk to maintenance,) we're all super friendly. Pool is clean, and kids can play with floats & pool toys in the pool. Nice size as well, with multiple patio areas for relaxing, eating or enjoying a cocktail. You can find the manager Don on premises ALL the time, he doesn't hide in the office. He even helps out with the breakfast service if needed!

I've stayed at this location 6 nights in the last 4 months. I love how clean the rooms are and they are large. The room is quiet and the air conditioner runs all night and you don't wake up hot in the middle of the night like many hotels do now. I've had the breakfast most of these visits and have been pleased with the variety of food available. The pool looks beautiful but I've not used it. We will definitely be back.

This was a very nice hotel for the price. The rooms were nice and very clean. It has a very nice pool that we enjoyed using morning and night. The breakfast was very good with a good selection of things to choose from.

Urine in the toilet, greasy handprints on the headboard, cricket in the AC unit upon check in. I was not allowed to bring complimentary breakfast back to the room, when we asked for fresh bedding they just brought it and didnt offer to change the bed When we finally got a new room the neighbors were so loud and there were more cleanliness issues like a dead roach on the take out menu.

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Chesca, ENOUGH. Each time you stumble upon a review site, your story gets bigger and bigger. May I recommend one of the several other hotels in the area for your next stay in OKC. All I ask is that ANYONE that reads her numerous reviews please read the HUNDREDS of other reviews that previous guests have been kind enough to post on all sites, including this one, that give a more accurate and honest portrayal of our hotel . You will see that the only thing she accurately describes is that we do not allow guests to take hot items from our expansive FREE breakfast buffet. We do however like all Best Western Plus Hotels, have over a dozen items that we gladly offer for guests to "Grab and Go". When we do make a mistake, we take responsibility for it. While our Sr. staff was unable to verify most of her claims, (we think there might have been a cricket in the AC unit) we did discount her room rate at checkout. As she continued to complain to Best Western, she failed to mention what we had done for her and she received additional compensation, far above what should have been offered for what she actually encountered. In the last two years, we have invested over $2 million in hotel upgrades and renovations. At this time, we are building a new breakfast room which will open in two weeks. We are also very excited about our next project which will be a massive redesign and renovation of our restaurant and bar. It will include both indoor and outdoor seating and a new menu.

My husband and I have stayed here on a few occasions. Anytime we are going to be in the Oklahoma City area, we hope / try to stay at this location. Unfortunately, we don't always get too. They have the best breakfast in town! Most hotels give you mediocre food, but not Best Western Saddleback Inn! The property is a little confusing to get too, but it is worth the effort. The beds are comfortable. The rooms are clean. The hot tub is soothing. They have a steam room, although I have never used it. It's still a nice amenity to have available. The swimming pool is a good size with wide open space and chairs around it. There was plenty of parking near my room. The water pressure, in the shower, was good. I can't wait to visit there again!

Great bargain for a nice hotel. Didn't use all of the amenities but good to have them if I had time. Room was clean and staff were very friendly. Would definitely recommend. Hotel food was not great but breakfast was very good with lots of options.

Elizabeth at the guest counter was very helpful the room was very clean even behind night stands an tv the breakfast bar was awesome I stayed 11 day an it was very enjoyable.the pool area was clean an very well maintained I would recommend others to stay there

We stayed one night in OKC at Best Western. The staff were friendly and the room was clean and well decorated. The bed was a little more firm than I like but other than that it was great. The hot breakfast was the best part!

It is a good value compared to others in the area. We always travel with our dog and the pet rooms are both reasonably priced and clean. The breakfast is good. One time I wrote on a customer satisfaction survey the breakfast bar didn't have enough fresh fruit. The next time we were there it was fully stocked with a good selection of fresh fruit. They listened and that is rare in this day and age. I formerly stayed in El Reno for our stop overs. They increased their prices significantly over the years and the quality of the breakfast declined. We made a suggestion and were basically told, sorry, it is what it is. We then switched to Saddleback. I recently stayed at another Best Western in OKC to just try out a seemingly less expensive option. The higher pet fees actually made it more expensive than Saddleback and they were truly revealed until check in. I also see the same employees at Saddleback year after year. That tells me they pay them decent and treat them well. That matters to me. This is one of the best value oriented hotels we have stayed in.

My room was not clean. Dried urine on the toilet seat when I arrived. Door frame and light switch were dirty. Some type of crusty thing on my top sheet and dried bug or leaf looking things under my sheets. So disappointing!

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Julie, I deeply regret that you did not enjoy your stay at our hotel and equally concerned about the condition you found the room. Without knowing your last name, I can't determine the room number in order t take corrective actions. If you can let me know what room you were in I'll get on it. I think you can see by our other reviews, that what you describe is not typical for us. I do hope you will give us another opportunity on your next trip to OKC.

This is the 2nd time we have stayed here . We are Diamond Elite members with BW Rewards. The first time we came was in July for 4 nights for a truck show. We got there at almost 5:30 and they didn't have a room ready even tho I had called the week before and day before to let them know we would arrive approx 5 , we had business dinner reservations at 6 at Toby Keith's and needed to clean up from sitting up at Truck Show all day! And I also told them since we were Diamond Elite members would like to be upgraded to a king Suite. The lady was rude and told me that they didn't automatically upgrade even for Diamond Elite members. That there weren't any king Suites avail. I got on BW's website and showed her where I could book one right then . They called several housekeeping ppl on the radios , NOne of the rooms were ready, finally a man got involved I believe his name was James or Jason. He immediately found us a Kind Suite and we finally got in our room & has to rush to reservation. ~ Tuesday Aug 6, I had called to let them know we would be checking in about 2 (which is their check in time) we arrived about 2:30 they said they didn't have a clean room , it would be an hour to hour and a half!! I was furious! Then I asked about the upgrade to the King Suite and again the girl refused said they were booked! Again I pulled it up on my phone where right then I could have rented one and she literally ignored me. We signed the piece of paper , went and pulled in the lot next to them ( because we had a flatbed trailer we were making deliveries on) to wait the hr or whatever. I called best western customer service and told them the situation. They apologized an opened a case file. They said they didn't know why they wouldn't upgrade us and why a room wasn't ready ! There are other BW”s in OKC I called the newest nicest one and they had no problem getting us in and honoring out Diamond Elite membership and upgrading us. An hr and 10 minutes later I went back into hotel , lady acted like she had never seen me before, asked if I was there to check in.. I told her I had been there an hour and a half ago and they had no clean rooms. I asked her then to just refund our cc and we would change hotels . She said she couldn't. I found out that was a lie, she just wouldn't.. she again started calling housekeeping and asking if rooms are clean. They kept telling her no. That it would be another hour or so. Then she finally asked about another room and they said it was clean. She looked straight at me and said this room is near the pool and it should cost more but… And I stopped her right there and said ma'am we are diamond elite numbers we should've been upgraded to a king suite anyway if you charge me anymore I will dispute the charge. She be grudgingly handed me two keys and said this is your room. And then made a comment about my fingernails which by the way are very pretty and told me that they look like ugly Easter eggs. This was just about the final straw. So I went up to the truck told my husband where the room was and what it happened and he said I should've just got my money back and that we would never stay there again. We got to our room and the air conditioning was set very high. It would not get below 70° in that room. We didn't know it at the time because we hadn't slept on the bed yet but the next morning the both of us had sore spots on us where the springs and the mattress felt like they were coming through the bed. I will give this hotel credit the room seem to stay clean. Other than the fact I only had one big bath towel in my room and had to go down to the front desk. Later that night to ask for another towel . When I went down to the front desk there was Jason or James I'm sorry I don't remember which his name is but he's a super sweet guy. He came in about the time I was leaving earlier in the evening and told me that he saw that I was frustrated and ask what was going on and I told him. He told me that there was absolutely no reason they should not of upgraded us to a king suite and that he would give me a call in a few minutes to my room to let me know what room we could move to. By this time my husband had already taken a shower and we were only staying this one night, it was 8 o'clock we had to get up early the next morning and I told him to just forget it that there was nothing that was going to make any of this better at this point did all the frustration in the afternoon and the time that we could've spent relaxing instead of fighting with the people at the front desk. Then I asked him if we still needed tickets for breakfast the next morning because on this property they have a restaurant and if you don't have tickets you have to pay 999 to eat a hotel breakfast. But if you stay here they give you these blue or green tickets to hand the waitress so that your breakfast is free. It's still just a normal hotel breakfast it's some type of a scrambled egg maybe sausage or bacon some pastries three different kinds of cereal yogurt fruit and then there was some kind of a hash brown thing.So he gave me the tickets. And apologize for everything that had happened. This hotel has extremely poor management. They're cleaning staff stands around and smokes more than they're cleaning the rooms. The kicker of the whole thing is they told us they were fully booked because of the horse show well it's Oklahoma City there's always a horse show going on. But when I went outside both at 8 o'clock and around 11 the parking lot was about a quarter full! This place has a restaurant that is on the property is an OK restaurant. It's convenient. However as far as the people that are concerned that run it they truly need some lesson in customer service. We left Wyndham rewards due to this issue of every time we went into a hotel with our status of our membership it wa this is the only Best Western that has had trouble with our diamond elite membership and the upgrades. But if this keeps going on there are other options out there! We stay numerous nights a year in a hotel traveling for business & personal . Just in the next till the end of the year they'll be about 17 to 18 more nights....They truly need to get it together here. They do have a nice pool when it's open.

Very nice and professional staff. Yhe breakfast buffet was great with several options. The rooms were very clean. Price was reasonable! AC worked good. We didn't have any complaints. Didn't get a chance to try the grill but everything else was as expected

Stayed for 1 night on our road trip down 66. Easy check in , park outside your room , great bar and bar staff, she was great even though it was a Sunday evening and she was on her own . Great pool, great breakfast and the room was clean and comfortable for the 4 of us .

Up to OKC for the day to visit family. Usually we stay in the Nichols Hills area but couldn't find a room that met our requirements. Liked the reviews here so gave it a shot. The room was fine, old timey motor inn from the fifties with fairly recent updating. It was clean and fine. The linen was a bit threadbare but clean and okay. A major complaint I have of many hotel/motels is the height of the toilets. I'm old, and fat and it's a struggle for me to mount and dismount these toilets that are so close to the floor. If I could have a wish come true it would be that all hotels have to meet some code to have near to ADA compliant commodes. Free breakfast was included and it was excellent. There was a bikers conference there on Saturday and there were tons of Harley and other bikes. No problems there except that the parking was a bit of a challenge but not a big deal. We would probably stay there again, though the “neighborhood” on the south side of I-40 is a bit newer, though I'm sure the prices are reflected. All in all, I would give them at least 4 stars for value and 5 stars for the customer service skills of the front desk staff. Jason checked us in and he was super!

The room was awesome. Breakfast was good. The front desk was very helpful. Got a ride to water park that was great. Driver very friendly. Hotel was very close to everything we did. Our room was clean and quiet. One bed was very soft and one was kind of hard. Over all we will be back. Jina hunt

My family felt that this facility and its staff were one of the best stops we have ever stayed at. The room was clean, the decor was great, the were comfortable, the pool was fun, and the entire staff was a pleasure to behold.

Nicely located close to airport. Restraunt nearby called Trappers is really good! Ellipticals and treadmills are old and need repairs or updated. Decent room, decor is a little out dated. Will stay again.

Fell entering the hotel and landed hard on my knees and left side. The 2 girls behind the desk that saw this did not come out to see if I was ok. Experience knee pain and left sided pain when I take a breath

DJaeger, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thomas, First off, I hope you are all right. I would have called to check on you however, your full name is not available here and I am unable to locate a Thomas C that recently stayed at our hotel. Please know that had any of our associates seen a guest take a fall or sustain any type of injury, they would have immediately gone to their aid. Please let me know if I can be of additional assistance. Don Jaeger GM

Great property to enjoy a vacation in OKC. Great value for the price, including an outdoor pool, hot, dry sauna and workout room. Property was very clean and staff was friendly and accommodating. While I don't typically like rooms that open to the outside, I felt perfectly safe and comfortable at this property. The grounds were well manicured with beautiful landscaping. Although the online photo makes it appear to be in a more remote location, it is located amidst other businesses but absent of any street or freeway noise. Loved it and will make it my choice for future OKC visits.

I wasn't impressed with the room at all. It was cleaned just enough to say it had been cleaned and the pillows were terrible. The pool area was nice and clean. The pool area had both sunny and shady spots and plenty of seating. The best thing about this hotel was the free breakfast! It was more than just cereal with enough options to please anyone, it was all delicious, & the kitchen staff was great.

Best Western Plus Saddleback (OKC) a wonderful getaway. Poolside scenery was beautiful. Food, exceptional. You will want to stay here just for the breakfast alone. Friendly staff and very clean. Check in and out was fast.

We chose this property while nearby on a lengthy trip. Trusted reviews and were happily surprised. Ignore some of the places nearby, they were a non-issue, This property is well kept and much bigger than it looks. The employees were quite kind. The room was much bigger than expected and a very reasonably price. Would definitely stay there again.

Hotel is quite large and conveniently located. Large parking area. Rooms were quiet and and of a nice size. Had a fridge and mic. They have a small restaurant and bar in the lobby area. Very nice breakfast area. I found the food to be quite good. Staff in the breakfast area were very nice and attentive. The bar was kind of dark and on this night had what appeared to be a small local crowd. The best part was the sliders we ordered. Best I have ever had. Grilled cheeseburgers with fried onions. They were really a meal in themselves. Makes me think the on-site restaurant may be worth a try.

Traveling I looked for a Best Western at this day's end. I was directed to it by my phone GPS since it is not visible from the highway, but easy to get to. This location was larger than most and has a conference center. Check in was a breeze, with very hospitable staff welcoming us. This location has a restaurant and a bar, which is unusual. Our room was exactly as expected, with all the appointments and amenities we have come to expect from Best Western. We ate in the restaurant and even though it was a little slow service, I am not complaining. The food was tasty and hot. The following morning the breakfast was a cut above. Scrambled eggs, sausage AND bacon, biscuits and gravy, oatmeal, toasts, juice variety and coffee. I may have missed something. Check out was a breeze, even with a new person learning the front desk. If you are looking for a moderately price in Oklahoma City, consider this location. You get more for your bucks.

The hotel was very convenient to the Bennett Event Center and the room was comfortable and quiet. I was attending a dog show at the Bennett Event Center and there were quite a few people and dogs staying there. Overall the rooms were quiet and comfortable. I did eat at the restaurant at the hotel and I thought the food and service was good. Overall it was a good value for the money and I found all of the staff to be very friendly and helpful, especially on the front desk. I would stay there again.

The Saddleback Inn is one of the best Best Western we have stayed at during our trips. We always enjoy the kindness of the staff and the great buffet breakfast. We would definitely stay her again. Oklahoma City is a great travel stop for us when we showed horses and now that we are just sightseeing the United States.

We booked 5 rooms for 4 nights. They offered us a group rate that was much better than any of the hotels around that area. The rooms were a little dated, but clean and well maintained. The service was great. Staff was friendly and went above and beyond to help with anything we needed. The FREE breakfast buffet was fantastic (especially to feed hungry teens). Everyone in our group agreed it was a great hotel experience.

I love this hotel. Every time I come to Oklahoma City I stay here. The rooms are clean and quite The internet is very fast and the Breakfast is the Best I have ever had at any hotel. The breakfast starts at 600:am and that is perfect for a Business traveler. They have a small bar for anyone that likes to have a cocktail or beer and the restaurant has very good food.

I stayed here 5 nights! The room was very clean and even smelled fresh! The bed was comfortable. The staff was friendly and helpful. Breakfast was good and hot with a nice selection. The grounds were pretty and well kept! I will definitely stay again! I felt like it was a great value!

We rented a suite, which was very nice, had two beds plus a pull-out sofa and two televisions. Unfortunately, there was an intermittent, high-pitched whine that we eventually traced to the the fitness center, which was next door to our room. Rather than investigate and correct the cause of the sound, the staff offered to move us. We chose not to move because we had been traveling all day, we were tired and did not want to move. The pool, hot tub and sauna were all very nice. Considering the amenities, the overall value for the price was very good. The staff was not exactly rude, but they certainly not friendly. Unlike most other Best Westerns, their attitude seemed to be that they didn't care whether we were staying there and that they were just putting in their time.

In spite of five confirmation emails from Best Western Reservations Center and one for the Saddleback Inn (all providing the same information references costs/dates/etc..) when I arrived at the Inn and presented the hard copy of the Inn's reservations confirmation email the clerk announced my reservations had been cancelled. Being very hearing impaired I could hear only parts of what she was saying. A manager appeared behind her, smiled at me, and I understood him to say there was no problem and they would just have to assign me to another room (I had my wife call the Inn to confirm they had the correct Visa card number and to please try to assign me to a room as close to my granddaughters' room as possible on the ground floor due to my disabilities. Instead I ended up on the third floor half way across the entire complex.). Due to a situation at home I had to leave the hotel over 12 hours (2320 hrs on 6/2/2019) before the scheduled checkout time and when checking out I understood the clerk to say he could not give me a final bill until the night audit was completed after 2400 hrs. He stated he would have one emailed to me ASAP thereafter. When I checked my emails on the afternoon of 6/3/2019 the clerk had in fact send the final bill, but the numbers did not match up with those quoted on any of the confirmation emails. When I got around to checking my VISA card I found one posted transaction for the deposit (that number did match the Inn's confirmation email) and two sets of identical pending charges indicating that the hotel had not only charged me far more than quoted on any of the confirmation emails, but they did not deduct the deposit nor match the final costs quoted in all emails. I sent the Inn an email stating my position and giving them a suspense date before I dispute all three entries on my VISA card and the final bill they emailed me. Crooks or incompetent?

Stayed three nights to attend the College World Series. This is a nice hotel and price is reasonable. It is obvious the staff values being courteous and accommodating, each of the employees would greet you and make you feel valued. While the hotel is older, it is well maintained and everything clean. The included buffet breakfast was a full meal, and quite good when comparing with other hotels, which only offer a continental breakfast. Although the hotel was full, and many kids/youngsters, it was very quiet in the room and the bed was awesome. Kudos to the staff for an excellent experience, well worth the money.

I would definitely recommend this hotel to others staying in Oklahoma City and will stay there again. Our rooms were clean, breakfast was great the only problem was the shuttle times. They do not have a shuttle going to airport before 7:00 am and they could not take us to the NCAA World Series softball games because they were to far away but we would have been more than willing to pay!

Friendly staff, great breakfast, convenient parking and the room was CLEAN. We did the frontier city for my daughters 14th birthday and had a great! It's a little drive from the park, but totally worth it!

We very much enjoyed this hotel. The room was clean and my kitties also enjoyed it. Kitties like to hide and the room was such that they couldn't get under anything to hide from us. Our stay here was for one night. Beds were comfortable. The staff was very helpful and friendly.

Traveling through the area brought us back to this hotel. This visit was a bit better than the first time, location is on the edge of town and seems to be growing a bit. . Clean rooms and nice staff. There is a small up charge for pets but still better price than the surrounding hotels in the area. Some newer hotels have been built just down the road that the chain used to be known for free pet stays but now charges so I refuse to visit that location. Breakfast is good. It's an older location but still kept up decently, worth the stop and consideration.

This motel was amazing. Although it was going through some major remodeling, that didn't cut down on the quality of the stay. The front desk and restaurant employees were great. Everyone was very friendly and helpful. The grounds were maintained beautifully. We ate dinner at the Arizona grill the evening we arrived. The chicken fried steak was pretty generic, but my husband said his chopped sirloin was delicious. Fresh salad bar and wonderful potato soup. The breakfast buffet was very good, hot and lots of choices. We would definitely recommend this Best Western to friends and will definitely return. Keep up the good work guys!

Husband is working in OKC for 1 month and his awesome but very “frugal” company placed him here for the time. This is a motel not a hotel. I had to understand that first, in order to fairly rate this place. Staff is very friendly, bed comfortable, rooms clean. Breakfast is... a free breakfast at a “motel.” No complaints about free. Hotel feels old but that may be due to the western theme and not the hotel itself. My only complaint was the restaurant. It was raining very hard and water was pouring into the ceiling and windows of the restaurant. There were large puddles under the tables in one corner of the restaurant. Area looks a little seedy and run down but never felt unsafe. Otherwise, the hotel is great. I prob would not stay again but thats only because Im not a fan of motels. If I were, I'd choose this place every time.

There is really nothing negative about this property. I appreciated a full breakfast being included. Restaurants in hotels are becoming rare so I enjoyed that. Loved the covered breezeway type sidewalks. We had a 3 year old with it and it allowed a safe place to ride his tricycle even when it was raining.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Escape, Thanks for staying with us! We appreciate the great review!

The room was clean and comfortable. Breakfast was nice and the staff were friendly and helpful. The hotel is in a busy area with plenty to do. The pool area looked inviting however, it was a cold day so we couldn't enjoy it. For the price and friendly customer service...I reccomend.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jennifer, Thank you for your review! We appreciate the positive feedback!

This hotel has a great swimming pool and spa! The restaurant is definitely a plus because after a long day, I don't want to drive in okc traffic for food! The rooms are great and I never had a problem with them!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Marissa, We're glad you enjoyed your stay! Thank you for the positive review!

The place was amazing, decor was amazing and the room looked fantastic! Very clean and very comfortable. Staff is very friendly as well. The complimentary breakfast was amazing and i enjoyed my stay very much, would totally recommend.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Navigate, Thank you for the fantastic review! We greatly appreciate your business and your kind words!

Not crazy about the pillow size on the king bed and they seemed to be to soft. The bed was a little to hard forour liking. It was quiet, no funny smells and large enough to walk aroung without tripping over things in the night.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Getaway, We're glad overall you enjoyed your stay. We are replacing all pillows with Dream maker pillows. The very soft ones are the outgoing model. This should be completed prior to your next stay!

Easy to get to. Breakfast buffet is really good. The hotel is a little older but the rooms are nice and clean. I have stayed here several times and it has always been a good place to stay. There is a lot of shopping with in a mile or two of the hotel and very easy to get to.

Was very convenient , clean friendly atmosphere, was able to have my miniature schnauzer with me. Staff was so accommodating. Recommend highly and the price was so reasonable. Complimentary breakfast the next morning offered a great selection of food items and was delicious!!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Fearless, Thanks for the great review! We are glad you were happy and appreciate your business!

this was great room. very clean, warm, spacious, comfortable. the bed was firm, the SOFT sheets fit the king beds ... COMPETITION PLEASE NOTE SHEETS ACTUALLY DO MATTER!!, breakfast was great, everything was hot, and plenty of elbow room. .... we could actually rest here.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
OnAir, Thanks for staying with us and for the great review! Please come back and stay again soon!

I'd go 3.5 stars if I could, it's better than 3 stars, but not quite 4 in my opinion. It was an ok place to stay for 1 night, but I wouldn't have been happy if I needed a place for several nights. The obvious issue that others mentioned is that they are advertising as a hotel, but it's really a motel as far as I could tell, our room was accessed from the parking lot like a motel, instead of an interior corridor, like an actual hotel. The good thing about having a first-floor room in a motel is how easy it is to load and unload your car. Maybe they have a hotel section that I didn't see, but it seemed like it was all motel from what I could tell. The location of the motel is in a somewhat light industrial area, kind of down a back road that was somewhat abandoned except for a few other shabby looking businesses. There are a couple of gas stations and food options nearby, but the area of town seemed to bring out the types of folks that beg for money while you pump your gas. Located right by the interstate, so it's convenient to get to other areas of town. Check in was ok. I had some gift cards. The girl (seemed new) seemed struggle with them, so check in probably took 2-3 times as long until everything could get sorted out with the gift cards. Hint to Best Western, let people put in the cards when they book online, problem solved. I was given 2 room cards and 2 tickets to their breakfast buffet and offered express check out, also given a map with directions on how to get to the room. The décor of the place was western themed, which makes it feel a little dated, but the vibe of the place kind of feels dated anyways, so it kind of works, I suppose. You can tell they've attempted to refresh the style in the rooms with newer TVs, paintings and bedding colors, but it was nothing more than a style update as fixtures, doors, and counter tops all still seem dated. The room smell was that of past heavy smoking. Perhaps it's something the staff can't smell anymore? Our room faced east and was close to the motel lobby, so we didn't get much traffic noise in our room. The bed was sufficiently comfortable, and the remote was in a “fresh remote” bag, but I'm not sure how to tell if it was actually fresh. It looked somewhat clean, but I wiped it off anyways. I slept fine despite the noisy guests with their Harleys and a crying child. Curtains didn't do a great job of blacking out the light. Bathroom has a Low ceiling, cramped, dark (1 light burned out), and dank. The toilet would occasionally run, and the tub faucet dripped. The sink is in the main area of the room as with other MOTELS. The room seemed otherwise clean, I check the bedding carefully before I sleep and didn't see any evidence of critters. Breakfast was ok, the food could have been hotter. Biscuits and gravy were available, but the 2 pans of gravy looked different, without any indication as to why. Eggs, bacon, sausage, and hash browns were also an option. All the food was fine, and we ate our fill. Coffee was available and tasted ok, although I never like places that store coffee mugs upside down, that's where my lips go, and I have no idea when the last time the thing they are sitting on was cleaned. In summary it was a fine place to stay for a night. I had gift cards, so the price was right for me. However, if I had to pay the full price, I would consider paying slightly more for other options. I prefer more of a hotel than a motel, so my expectations were a bit off from what I received. If you are passing through for the night and don't mind a dated motel setting, this place will suit you nicely, if you can stay for a good price.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us an for taking time to post such a detailed review. I hope that you will give us another try, I am confident we can make a better impression on you more consistent with the vast majority of our Trip Advisor reviews. Feel free to contact me directly on your next trip through OKC and I would be pleased to manage your stay to a successful outcome!

This hotel is always clean and updated. The beds are comfortable and sheets clean. The breakfast buffet is wonderful and comes with your room. Staff are always friendly and helpful. Also free shuttle.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Merribeth, Thank you for the kind words! We are so pleased that you were pleased! Thank you for all your past business!

Love this place. Will always stay here when in OKC. Best breakfast in a motel & it's free. It comes with the price of your room. Very clean rooms. Easy to find & close to places we wanted to see like the stockyards.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Inspire, Your survey "inspires" us! Thanks for the kind words and for your loyalty to our hotel!

This property was a little disappointing, the room was clean but the television remote didn't work very well, the bed was not comfortable but overall the room was okay. The breakfast was okay, like one of the other reviews, the eggs were not hot, barely warm. The breakfast attendant was very nice and kept the eating area was very clean. The front desk staff were very nice especially Crystal who was exceptionally pleasant and attentive. Overall, this property is okay but probably won't stay here again but the staff would be the only reason.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Randy, We're sorry to hear that your stay as not exceptional. Please except our apology for the issues with your remote control. Sometimes the batteries get low and need replacing and we have done that in your room thanks to this review. I hope you'll consider coming back and staying with us again. I'm confident we can provide a better stay the next time! You are welcome to contact me at the hotel and I'd be pleased to manage your next stay to a successful outcome.

Breakfast was very convenient and a great variety every day, The only negative to the trip was parking, most people staying had big trucks and did not park straight. Had to walk around the building to get to vehicle. Other than that a pleasant experience. Clean & friendly.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us for this year's OYE event. We try to encourage guests from this event to park their stock trailers on Vermont Street but some do not respond to that request. We're sorry this impacted your stay but pleased that overall you enjoyed the hotel! Don't wait until next year's OYE to come back, Frontier City and Whitewater Bay packages are just around the corner and we'd love to have you back for a Staycation!

This hotel was great i loved that they had an amazing breakfast in the morning and also the bar and bartender were great love that they had a pool table ! Rooms were nice and clean also the room also has a safe to keep your valuables in !

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Odyssey, Thanks for the great review! We're happy that you were happy! Please come back soon!

we took a family trip to Oklahoma and stayed here and the customer service we received was outstanding! The front desk rep Michelle was very helpful and very knowledgeable. We choose this place because of the hot breakfast and it was very good buffet style. The rooms were very nice and clean! Will definitely stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
EC, You're the best! Thanks for the great review! Please come back and see us again soon!

Everything about our stay was great except for the barely warm eggs and gravy at breakfast the next morning. Rooms are nice and clean and no offensive odors. Parking can be a bit tight in certain areas. Another good thing was no noise from the I-40 freeway.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
DM, Thanks for staying with us! Your business is greatly appreciated!

First of all, this is a motel, not a hotel. The rooms at outdoors, no interior corridor. Our room had fresh paint, yet it had a very strong smoke odor, as if someone had lived in the room and chain smoked with no ventilation. The room was very cold and the heat would only kick on when you got up in the middle of the night and adjusted the thermostat. The furniture is very cheap made, not the quality you would expect in a Best Western.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Michelle, Thanks for taking our call yesterday. We're pleased you have decided to return and try us again.

We were very impressed with this hotel and restaurant. We were traveling with elderly parents and the staff was great in accommodating them with a ground level room. The rooms were very clean and the free buffet breakfast was excellent. I would definitely stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for your kind words. We are pleased that you and your parents enjoyed your stay. We look forward to your next visit!

This is a nice clean motel easy to find off of I40. The rooms are quiet and the dinning room wait staff is very friendly, dinner was good also. Breakfast buffet is free with popular selections of bacon, eggs, fruit, juices, etc..

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Donna, Thank you so much for staying with us! We really appreciate your business!

We have stayed at this hotel several times. It is conveniently located and the price is very fair. The rooms are clean and comfortable. We will definitely be back to stay at this property in the future!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Laurie, Thank you for the great review! We greatly appreciate your business and your kind words!

Our trip was amazing, from the time we checked in which was three hours early the staff was able to accommodate us and even upgraded us to a better room so that we could nap before meeting friends out for the night. The breakfast was amazing the next day I felt like a king with all the choices that we had. Thanks to the whole staff for making this a trip we will never forget!!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tyler, Thank you so much for the great review! We are so pleased that you were pleased. We hope to have you as our guest again soon!

Rough night of sleep, locked out of my safe & money, had to get towels at front desk in 50mph winds & 20degrees, loud people and surroundings, bad breakfast and they served it to Army recruits! SHAME!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Cooper, As I mentioned in all of our other prior correspondence. We're sorry you had a poor experience. We serve hundreds of Army service members on their way to basic training and our breakfast is very highly rated among that group and with Best Western. We regret that it was extremely cold and windy during your stay and I hope you will respond to my previous offer and come and let us make it right for you! We do value your business!

The room door had to be pulled hard to close and was noisy. There was a chipped tile in the bathroom. Otherwise, all was good with the room. The bar and grill had happy hour specials and the bartender arranged for and served our food. The bar and grill food and the breakfast buffet were both very tasty and the breakfast staff served well.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ray, Thanks for staying with us and for the great review. I have turned in a work order on the chipped tile. I'm sorry that wasn't caught before you arrived. Please come and stay with us again soon!

The check in was friendly and efficient. We were upgraded to a larger room that was a divided suite. This is an older hotel with rooms that open to the outside with a covered corridor. There is an elevator so stairs aren't a problem. There is also an on site restaurant. Breakfast was served as a buffet in the restaurant. We had an excellent dinner there the night before but the breakfast was cold and bland.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for taking time to leave a review! We appreciate your business!

rooms are very clean the staff very friendly and helpful. Breakfast was great, ate at the restaurant it was great(compliments to the new chef (directer over food) would recommend best Western saddleback Inn to anyone that wants a very good place to stay.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Gary, Thanks for the great feedback. We are so pleased that you enjoyed your stay and experienced several of the amenities here at the hotel. We appreciate you and hope you come back soon!

The room was clean, the staff polite. I was a little surprised that the cost was over $100/night for a no-frills room - I felt like it was worth more in the $60-$70 range. It's ok if you just need a place to sleep.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
CatGirl, Thank you for staying with us and for sharing your review. It sounds like you may not have had the chance to take advantage of the many full-service amenities we offer that make it so much more than just a room. For example our Rustlers Sports Saloon, our Arizona Grill Restaurant, Room Service, In-House Pizza delivery, Valet Service, the Spa and Sauna, our Fitness Center or our Conference Facilities. I hope you'll try us again in the future and take advantage of many of the features that a full-service hotel provides. We do appreciate your business!

Great location for a relaxing weekend taking in the local wineries. Staff were very accommodating. Rooms were nice. The facility was full due to local events, but everything was handled well by staff. The room was relatively quiet, even with close to parking entry.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Sarah, Thanks so much for including us in your wine tour. We appreciate the great comments and we're glad you enjoyed your stay!

I guess for the price the rooms were OK, but I will not stay here again. The rooms were clean, but need to be updated. I used the exercise room and the equipment worked, but not smoothly. It needs to be serviced. After working out I went back to my room to find out that there was no hot water. Called the front desk and after about 1/2 hour it was solved. Apparently they had some work done on the hot water heater but they forgot to turn on the hot water recirculator (? not sure if this is the correct word). It is the device to circulate the hot water. The food at the restaurant was OK. I was tired and did not want to go out. The room was cheap and OK, but I would not stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Nagao, As I mentioned in my response to a previous online survey, we regret that a brief plumbing repair occurred during your stay. This impacted the building you were in and the contractor, Mullin Plumbing required the water to that building be turned off for 30-45 minutes to make their repair. It had nothing to do with anything being forgotten nor any actions on the part of our engineers, this was a repair made solely by an outside contractor who required the water to your building to be off for a brief period of time. Please again accept our apology for this inconvenience. We appreciate your feedback on the fitness room. Our engineering department has followed up on your feedback and could not find any equipment that was not working as it should. If you cared to call us or send an email to hotel@bwsaddleback.com with more specific information on which piece of equipment was not operating "smoothly" we will definitely follow up on that information. Rest assured we value your business and hope that you'll give us another chance to provide you with a better and more typical experience!

Been staying here off and on for the last few years. Love the location. Easy off and on to I-40Breakfast Buffet is amazing along with the Arizona Grill. The Chicken fajitas were to die for and hubby really enjoyed the burger

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Safari, Thank you for your kind words and for your loyalty to our hotel. We greatly appreciate you!

This is a very nice Hotel. The rooms are clean and quite. The staff is very friendly and helpful. The Breakfast is the best I have had at any hotel I have stayed at. There is a very large selection and it is out of this world better than restaurants Everytime I come to Oklahoma City area I stay at this hotel.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Rob, Thank you for your loyalty to our hotel and for the great review! We appreciate your business and the time you took to write this review and look forward to your next stay!

One of the nicest and friendliest places to stay. Restaurant is excellent with a great menu to choose from. Staff is friendly and courteous. The shuttle service makes it easy to get around and runs from early morning to late evening. Rooms are clean and overall appearance is very nice.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for your wonderful review! We are thrilled that you were pleased with your stay!

I called the week before to make a reservation for 2.seniors. It took me about 4 calls before I finally reached a person but then made the reservation. We arrived at noon and it was not overly busy or crowded. The staff was prompt in seating us and bringing our drinks. The buffet was very good. Fried chicken, sliced turkey, ham, roast beef, sweet potatoes, green bean casserole, glazed carrots, dressing, salads, jellos, desserts. Very good and glad we did not have to cook it or clean up. Don't know about the rooms but reviews are good. We live local.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for spending your holiday meal with us! We appreciate your patronage and hope that you'll recommend our hotel to your friends and family when in OKC!

The Good Points: Beds are very comfy. Free parking. The restaurant (Trappers) is a walk away and is lovely. Close to a load of other restaurants. Quiet. Reception staff are brilliant. The negatives: It might be me, but when someone advertises an 'all included buffet' you don't expect to be told what you can and can't have? Signs up as you enter (which I missed the first time) and then there was a man stood in the corner just watching us - to state that you can have 'sausage OR bacon', 'hash browns OR potatoes'. - it's very strange. Plus, the sausages were in the same tray as the bacon, so you had to be precise with picking things up! I find that completely bonkers - but there you go. Personally I think that's a massive waste of food, we travelled in October and the hotel was hardly full - so there would have been a lot of food not eaten. What a waste, and a weird rule! A thing to note is the hotel is pretty much closed on Sundays. We booked through a 3rd party so weren't aware - but the restaurant is closed Sunday evening, and so is the bar. So when we came back to the hotel hoping to have a night cap (we'd just travelled from St. Louis and then were off to Amarillo next day) it was like a ghost town! Just want to also say thank you - they had charged us when we left even though we pre-paid and it did take us some time, but eventually got our refund. More frustration but glad it's finally resolved.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Georgina, Thanks for staying with us and please accept my apology for the issue with payment. I am the one that assisted you with that situation. As we discussed, there was an issue with the 3rd party credit card declining which is why the stay defaulted to the secondary card which was your card. With some significant effort we were able to resolved that issue and I regret that it impacted your stay. There had to be some sort of misunderstanding with our breakfast buffet. I'm not sure who this person is that you described rationing food but our buffet is "all you can eat" and there is no restriction of any kind on what items you can select or how many times you can come back to the buffet to eat them. That would truly be "strange" if the buffet were presented or restricted in that way. I have to believe there was a misunderstanding because every employee here know that the buffet is unlimited. Also, thanks to your feedback as well as others, our restaurant and bar will soon be open 7-days a week, including Sunday nights! I hope you'll return and give us another chance to provide you with a great stay!

After reading multiple reviews for this property, I had very high expectations for my stay. I was pleased when I checked in. I was pleased with the bar and dinner. Could not have been happier with my choice of place to stay. And then......morning came. The light fixture over them vanity mirror was inoperable. All of the outlets in the vanity area were inoperable. To say that I was annoyed is an understatement. Not much starts your day better than trying to dry your hair and put on makeup in the dark. Then I went to breakfast....ALL of the staff looked and acted like they would rather be anywhere else doing anything else. Disappointment. I went back to my room to work before going to the office. I was unable to log onto the wifi. It took more than 30 minutes to get through to the front desk. Disappointed and further annoyed! Then the instructions given to me by the snippy front desk clerk completely contradicted the wifi connection instructions prominently displayed in the room. Upon much reflection, I conclude that I would likely NOT stay here again as there are too many other options in the area. This makes me sad.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mary, I really regret that such a great start went in a bad direction. I am following up on the vanity issue. We just installed all new switch plates and GFI outlets in every vanity. It's likely that the GFI button was tripped causing the issues you described. It's very easy to reset a GFI and we have staff here to help you with any maintenance issue. I can't tell from your review if you called for maintenance and we didn't respond. The attitudes you described in the restaurant are not consistent with what our guests normally experience. I sincerely apologize for the unacceptable morning that we provided to you during your stay. I am confident if given another chance that we can provide you with a complete stay more consistent with the reviews that caused you to book with us this las visit! Please feel free to contact the hotel and ask for me directly and I would be pleased to manage your next stay to a successful outcome!

First of all, they have a shuttle that runs to the airport, which was a real plus. The check-in service went well, and the room was spacious and comfy. I was able to get a great night of sleep. The breakfast at their restaurant they give you as part of your stay was much more than a continental breakfast. It was a buffet.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for the great review! We look forward to your next visit!

Spent a couple of weekends at the Saddleback recently and as usual I enjoyed my stay. Both weekends spent the night in one of their two queen bed suites. The room and furnishing are nice. Great breakfast with several selections. But the beds are not the softest in the world. And the TV remotes are designed by somebody who doesn't want you to change channels.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for your business and for the great feedback. We appreciate your loyalty and repeat business.

Pretty good place except for the front desk. If you have any dealings with them, make a note of the day, time, name of the clerk, and what was said. If you have a problem they will ask you for this information and if you don't have it then they will dismiss your problem as if you were not telling the truth or did not know what you are talking about.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tom, I don't know who you spoke to but we are certainly interested in knowing and acting on any reports of rudeness. The last thing we would do is dismiss your concerns. I would need to know more about what the circumstances were in order to address them. Feel free to contact me at 800.228.3903. We appreciate your business!

Okay, first things first - it's a motel. So you have your own entrance, you can hear people hoot their car horns, and you can probably hear the dude next door blow his nose at 630am in the toilet. That said, this is a great property, amazing value and one of the best motels I've stayed in. Staff are amazing - especially at breakfast - the pool, hot tub and sauna are great, the rooms were clean, cosy and well-kept and there's ample room for four-legged pals, including a couple of green areas, fake hydrants, doggie bag dispensers and plenty of trees for Fido to splash all over. We were visiting OKC for 3 days and this was a perfect location to get all the sights and sounds of the city from a peaceful distance. Can't recommend enough!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Robert, Thanks for staying with us! We're glad you enjoyed your stay!

In this rush, rush time we live in it was an absolute pleasure to stay in this particular Best Western Plus Saddleback Inn & Conference Center. The rooms are clean, even the remote control has it's own bag for sanitation purposes! The landscape is beautiful, the swimming pool inviting and the elevators quite accommodating! The room was comfortable and clean too. The price is the best I have ever seen for the quality. Beats any other!!This SW style setting is classy and comfortable. The breakfast buffet in the beautiful eating area is quiet and has ambiance even at breakfast - the dinner menu was great with a perfect cooked steak too!The shuttle was convenient for my sister - it travels a radius of 8 miles which includes Brick Town as well as transportation from the airport. Stress free shopping and transportation!!Following your stay you will not want to leave. I left ready for the crazy world again...

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jonir, Thank you so much for your wonderful review. We are so pleased that you were thrilled with your stay here and that you awoke rested and ready for the world. I would like to ask you a favor. It's obvious that you really liked our hotel and enjoyed your stay and I am certain that you intended to give us the highest rating possible based on the content of your review. However, a "1" rating is actually not the highest rating in Trip Advisor but the lowest rating. If you intended t rate us highly (as I believe you did) this is distorting our overall Trip Advisor score. If you wouldn't mind we'd like to ask you to examine your review and if you intended to give us a high rating, I would like to ask you to amend that to a "5" or whatever rating you feel is appropriate and consistent with the content of your review! Thank you very much and thank you for staying with us!

We had a great experience from check in to check out. Their free breakfast buffet was outstanding and the staff were friendly and helpful. Our room was clean and had all the amenities you could want.We would definitely stay there again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kwinstone, Thank you for the great review. We are so pleased that you enjoyed your stay! Please come again soon!

Small room for what we paid $210. With tax. Thin walls, heard people that were talking loudly. Nice lobby and a great breakfast. All personnel very friendly. Rooms need updating to qualify to be a Best Western Plus. Ceilings in bathroom was patched but then not painted. Pool area looked very nice.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Gail, Would you mind calling me at 800.228.3903 and ask for the General Manager. I really want to follow up on the issues you raised and have attempted to identify you from recent stays. I especially wanted to address the ceiling issue you listed. I cannot find a stay for you and several of your comments cause me to wonder if you have the correct hotel. There is no rate at this hotel that would come close to being $200 a night with taxes, not even close. We also have 12" solid block walls between guest rooms so they literally could not be thicker and more sound proof. We just renovated every room on property according to BW Plus standards. I want to make sure that you have the correct hotel in this review and if you do, I want to identify the room you stayed in and address these issues. I would greatly appreciate it and I think you for taking time to alert us to these issues!

average BW hotel. Does have a restaurant in an area with few alternatives. Internet service less than 50% of the time, especially in the evening. If keeping in touch is important stay in another location

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Cooper, Thanks for taking time to post review. Please accept my apologies for the temporary issues with the internet service. We did have some equipment that needed to be replaced/upgraded. It was intermittent and difficult to isolate. Everything has been identified and the problem equipment replaced and we are back to our usual bulletproof internet service. I am sorry this impacted your recent stay!

The receptionist on arrival (4th Sept 2018) was helpful, cheerful and polite. The room was everything you need, clean, well maintained, quiet and well equipped. Drinks in the bar - there was some interesting seating at the bar - saddles! good fun but don't fall off after too many drinks. We had a meal in the restaurant it was not the best, I would recommend that you go out for food at dinner. A good nights sleep. Complimentary breakfast was fine and check out was easy.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for taking time to review out hotel. We appreciate you and hope that you return soon!

Nicely refurbished property near airport. Front desk supervisor was very helpful to get a room we could park truck and trailer in front. Room was spacious and everything anyone can ask for. Breakfast buffet had many options and everyone was very friendly. Would stay here again!

We attend the State Fair of Oklahoma annually. This is our go to hotel for our trip. The hotel is close to the State Fair ground and restaurants. The rooms are reasonably priced. The breakfast buffet has many choices and food is very good. Our family favorite is the bacon.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for you loyalty, past patronage and your wonderful review! We appreciate you!

Nice hotel and way more reasonable rates than others. Only bad thing we saw was the breakfast area was always packed and kinda hard to get around. Location was great for what we had planned. Super nice staff!

A good standard motel with pool , Buffett or order restaurant and bar area. The staff very nice indeed and parking ample. The photos on the site do not let you know that it is on a large business estate right by the highway but nonetheless a good overnight stay inn.

Very clean facility, Very nice and friendly associates at the hotel. The restaurant service was awful. Server rolled eyes and looked for excuses to not sit us. it was 20 minutes before the restaurant closed. There were also 3 more people that came in behind us. Thats a total of 5 people that would have purchased food and tipped if it were possible. We left because of the attitude and so did the three people behind us. Great hotel, not a good restaurant.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mike, I have been trying to reach you on your listed number. I am so pleased that you enjoyed the hotel. However, I wanted to reach you personally to apologize for the inexcusable treatment in the restaurant. I noticed that your stay in our system was back on August 3rd and 4th. I wanted to let you know that this person is no longer with us and we have a very friendly experienced and accommodating person working that shift now., We ho0pe you'll return and experience that difference!

It a pretty good place to stay a few minutes from bricktown and ok state fair. I like the check out time 12 o'clock no rush to leave the room. It's also a few miles from outlet mall of okc. Breakfast is full hot meal all you can eat buffet. I all ways stay here when I go to okc

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for your kind review and for your many past stays! We appreciate your loyalty to our hotel!

Very run down. You will not be happy. This property is old and run down. The beds are uncomfortable due to the Aden of the mattress. Will definitely not return to this location. First bad experience with BW +.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Burton, As I said in my previous response, we're extremely sorry that you weren't pleased. We certainly wanted you to leave here as a satisfied guest. We wish that we'd heard from you while you were here so that we could have acted upon any issues, upgraded you or found a solution or response that would have met with your approval. As I explained in my response to your previous survey, our hotel was just totally renovated less than 11 months ago in all guest rooms and public areas. That fact, plus the preponderance of our Trip Advisor reviews reflects that we are not "old and run down". Bed comfort is a very subjective issue. Our Best Western endorsed Serta Cheshire III mattresses are listed as a medium firmness. Most of our guests find them to be on the firm side. Guests who like a firm bed love them and guests who prefer a bed with less support not as much. What I would really like to know is if there's anything we did during your stay or what may have occurred while you were here to motivate you to post multiple negative surveys. As I said in my previous response to you, we would like to act upon any issue that you would be willing to share with us. We really do appreciate your business and hate that we might not see you again in the future.

This is the second time we have stayed here. It is convenient for travelers heading west. The breakfast is a buffet with plenty of choices. This seems to be an older hotel that could use some updating.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Vacationers, Thank you for your repat business! We appreciate you!

This is a great hotel with an on site restaurant and Bar. the food from the restaurant is excellent with a large selection. The free Breakfast is out of this world with real scrambled eggs, real fried eggs, bacon, sausage, biscuits, gravy, all kinds of juices, fresh milk pancakes, coffee, all kind of cereal. Everytime I come to Oklahoma I will stay at this hotel. It is clean and very Comfortable and the Staff is very Friendly

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Rob, We greatly appreciate your positive feedback. Thanks for being our guest, we look forward to your next visit!

I stay almost exclusively at Best Westerns, and I have to say that this might be one of the nicest BW hotels that I've stayed at, and it definitely had the best breakfast layout. Comfortable rooms, quiet location (but located off the freeway and walking distance to several restaurants), and friendly staff. The breakfast was great - a full layout of actual scrambled eggs (not powdered), sausage, french toast, home fries, waffles, fresh fruit and more. They have actual table service and a very large breakfast area to accommodate the guests. I would highly recommend this hotel.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Clint, Thank you for the kind words and for yur business! We appreciate you!

I booked a same day single king room via Priceline and it was $50 off! The room, breakfast, and staff were exceptional. My only issue was the WiFi signal was too weak to connect in my room, but I was too tired to care. The shower head was so great that we wanted to take it with us!!

I love this hotel! The staff are very friendly. The breakfast is delicious.The property is very clean! Every time we are in Oklahoma city we stay here and wouldn't dare go any where else!! ?? excellent place for families.

Comfortable, clean, green environment with a cared work of landscape. Very good facilities. Staff friendly. Breakfast better than good. A worthy place. Very comvenient option if you are thinking to go to Oklahoma City.

This property was pretty great! It has a hot tub and a pool with great hours. All staff was nice and pleasant to talk to. Only downfall was the breakfast since the food was mediocre. It was buffet style and we had to wait a lot for food to be replenished. Hash browns seemed undercooked and eggs had onions and bell peppers in it. Overall though, the stay was great!

Very nice staff from check in to check out! Made me feel very welcome! Had a minor issue with the A/C thermostat but it was rectified quickly. Offered me sincere apology for the issue. The breakfast was outstanding!

We took our three granddaughters on a week long trip. The night we stayed at this hotel was our last night of the trip. The room was spacious, and very clean. I am pretty particular about my bed and pillow, they were both very comfortable. We had a very restful, much need sleep.

This place was perfect for our OKC weekend getaway with our kids. Rooms were clean, beds were very comfortable and room stayed quiet and dark for a nice morning sleep in. Kids had fun in the pool and the breakfast was very good. Breakfast staff work so hard to keep things stocked and warm. Staff was very friendly and helpful. Would definitely stay here again if we visit OKC in the future. Close drive to everything we wanted to do.

The staff are very welcoming and helpful. We had an issue with the A.C. And they were there fixing and fixed it with in 5 minutes. Our only issue was the loud children but that's to be expected because of the pool.Staff and hotel were great!

This was the fourth best western stop for my fiancé his two cats and myself from CA to DC. When we arrived it was not noted that we had cats even though we had called. Thankfully they were still able to give us a first floor pet room. The room was a decent size, AC worked well, decent bath products, a microwave and fridge. We were able to park the moving van right outside the room which was nice. The room did have a large number of insects though. We killed a few mosquitoes and I left a cup with lemonade out at night and awoke to it covered in gnats. The breakfast was good and the lady working there incredibly kind and accommodating. She came and offered coffee and made to order eggs which was not the case with the other best westerns . The area is a bit sketchy with a strip club in the corner and we saw quite a few homeless people hanging around. There are a few places to eat within walking distance but the path to them is not pedestrian friendly, no cross walks or sidewalks. Overall we'd stay again though.

Family trip, we rode hotel shuttle to water park. Everything kept up with, very clean and comfortable. All the employees were helpful and friendly. Breakfast was good. The WiFi sucks but they tried so hard to make it work for us that I could hardly dock them a star for that. They went out of their way to take care of us.

Motel not a Hotel. Hotel rooms are on inside not outside in the back of building. Frist and second and third day toliet kept stopping up. Liked the room not the open vanity. Same breakfast everyday for 5 days. Sandwiches for lunch and dinner. Last night of stay was Sunday and all they served was breakfast closed rest of day. Not everyone wants to get in the car or van and go to eat out all the time at least have some options. They even cut off room service at 9 pm we got in at 11 pm. Have traveled a lot but this was second to the worst.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Bye Bye, We're sorry we didn't make a better impression on you. I hope you might come back and give us another chance! We do value you business!

Picked this hotel on a whim and I have to say it was excellent!! The check in staff was fabulous. Nice sized room so you don't knock into each other. Super clean room and property. Close to I-40 and fueling stations. I didn't use the pool but the pool area looked clean and welcoming. Laundry self service was a godsend for this weary traveler who didn't pack enough and had to wash a little lol. The morning staff for check out and the breakfast area--shout out to Monica-- was excellent. Very welcoming and overall great experience.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the great feedback as well as your positive comments! I will pass on your shout out to Monica and I am certain she will appreciate the recognition. Please come back and see us again soon!

The room was clean, comfortable, and quite large. The service was friendly. The TV was a good size. The layout for the bathroom area was good with it's seperate vanity area. There was the horrible plastic shower curtain, with coffee supplied although with the powdered substitute milk powder, but we got some real milk, so no problem. The bed was comfortable. We enjoyed dinner in their restaurant, and breakfast also pleasant. They had a nice and very friendly in house bar, and the pool area, although we didn't use it looked very nice and was sheltered from the wind.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
John, Thanks for staying with us! We appreciate your business!

Very vlean and quiet. Staff was very friendly, especially the breakfast staff. All smiles! The full breakfast was very good. It is close to all the sights we wanted to see. Easy to get to. Plenty of parking. Two couples and we had a suite, very roomy.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
kathy, Thanks for staying with us and for posting a review! We appreciate your business!

Every thing was good at this hotel, except the mattress. We reserved a room with king bed,and was very disappointed with The hardness of the mattress . Suggest trying a queen mattress. Overall is was a good,not great stay.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tom, We're sorry that you didn't like the mattress. Our mattresses are Serta Cheshire III Premium Hotel Mattresses and they do lean more toward the firm side. They are pillow top with the pillow top sewn in to both sides so it can be flipped regularly. I hope you'll come back and try us again. Maybe the Queen mattresses would be more to your liking.

We're headed on to Trinidad, Colorado and this was our stop-off, gotta date at Tommy's tonight, drop-off the Maltese sisters, & have a place to shower to-do-it-all again-tomorrow kind of Inn! That's a lot! But we made it traveling history..... Keep partying, those taillights are Tommy & Leslie's.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tawsr, Thanks for being our guest! We appreciate you!

I had a great experience staying at this hotel. I really don't trust any other hotel brands. Best Western had never let me down. The front desk staff are all friendly as well as the shuttle drivers. The restaurant staff are also good at what they do.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Our thanks to your entire "Party of four" for being our guests! We look forward to your next visit with us!

Needed a quick stay thru OKC. Very clean room, bathroom, etc. Parking lot very well lit. Staff amazingly friendly. Within walking distance of many eateries. Had a lounge and bar onsite also. Definitely recommend and will continue to stay at BW!

It may be a language thing but Best Western Plus in Europe are hotels, no way is this a hotel, it is a motel but charging hotel prices. The check in is beautiful, the staff are really unpleasant, I do not understand why people do jobs the obviously hate???? You are then redirected to the MOTEL, shock horror, lots of dogs everywhere, all going to the toilet everywhere, we love dogs, but this was awful. The MOTEL backs onto the very busy interstate, traffic noise ALL NIGHT, it also overlooks commercial properties, where they move large metalic objects and drop them several times a night, so forget sleeping. The room was good, clean and well appointed. Then breakfast!!!! no hot food left, and I was in a que for over 10 mins before replacements arrived, several people just looked at what appeared and walked away, and no decaf coffee. Do not stay here look elsewhere at these prices HOTEL accomodation is available.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Paul, I cannot find any record of your stay with us. Perhaps you stayed under a different name. Regardless, if you did stay with us we're very sorry you did not enjoy your stay.

I don't usually leave bad reviews. I base my stays on the reviews people leave. So I need to let you know about my experience. I made my reservation and told the person I had a dog with me. I was quoted a price. I checked in and told them I have my dog with me. I was not told it was a different price than what was originally quoted. My card had a hold on it for that amount. Four days later my bank tells me there is another charge for $173.00 I went to the desk to ask what that was about. First I was told the original amount wasn't enough for the week I was staying. I said, no that's what I was told and you can't just add more without notice. Then I was told it was a $15 a day charge for the dog. I said, 15 times 7 is not 173. The front girl looked confused and said a manager could explain it to me. Well excuse me. I understand what an extra dog charge is and that isn't it. So I'm going to complain about the very noisy air conditioner. The door that I have to insert my key into 10 times before it opens. the bugs that bite you while you sleep. See pics. The fridge that doesn't cool. the pillows are nice but the sheets and blanket is rough and itchy.I wouldn't mind this so much but they want to charge me $173 extra dollars that they don't even know what it's for. I'm still fighting them on this. Watch out. this is what is noted on my reservation confirmation, note the dog is mentioned: RATE BOOKED: BW REWARDS MULTI NIGHT STAY PROMOTION MEALS: Full Breakfast ADDITIONAL TAXES/FEES: OCCUPANCY TAX @5.5% CITY/STATE TAX @8.625% CHECK IN TIME: 2:00 p.m. PRODUCTS: GUARANTEE: Visa CANCELLATION POLICY: If you should need to change or cancel, please do so by 4pm hotel time on 10 June 2018 or your credit card will be charged. INFORMATION: GUEST IS BRINGING PET. FIRST TIME GUEST. EVENING ARRIVAL.

We booked this place last minute on our road trip, as we decided to drive a few more hours. Pleasantly surprised. Easy to find off of Hwy 40, very nice place, and very friendly. It's a pretty big complex, and we asked if there was a luggage cart near our room, which was upstairs, the person at the desk said no, only in the lobby, but we will have someone bring you one to your car. I've never had service like that offered at a BW. We said it wasn't necessary, but the offer was most appreciated. We will stay here again.

We stayed here for one night on our way through Oklahoma, and had a lovely time. The staff were very friendly, and approachable, and nothing was too much trouble. The rooms are very clean, and spacious with everything in them. The complimentary breakfast buffet was quite extensive, and well presented. Would recommend if passing through.

Erika greater us warmly and was very personable. First thing I noticed when entering our room was the access was from the outside which reduces security considerably. The room was clean and comfortable. We were unable to control the air conditioner. Breakfast was very inviting and plentiful. Many hot items were cold.

Good, comfortable hotel for the night off interstate highway, easy access, well maintained and staff were friendly. Breakfast was usual in a restaurant with western cowboy decor - enough a cause of excitement for an Asian!

This was the first time we stayed at this property, but it won't be the last. The inn was clean, convenient, comfortable, and had all the amenities we look for: King room on ground level, pet friendly, pool, restaurant, bar & complimentary breakfast. We parked right outside our door, there was a large grassy area for the dog (and it was very clean), the bathroom/shower was large & clean, the bed very comfortable. We ate at the restaurant & it was very good. The complimentary breakfast the next morning was exceptional, with different types of eggs & meat. The pool was clean & very comfortable for sitting by. A little too cold for swimming, however. We plan to always make this place our last stop on the way home from road trips out west.

I wish some of the other “so called BW Plus's” would learn from these guys! This was not my first stay at Saddleback, and if I need a place to stay in Oklahoma City in the future I definitely will stay there again!

The room was average size. Beds were good for hotel beds but the place is definitely outdated and could use some upgrades. The pool is horribly filthy and I've asked staff numerous times now to clean it. There's a lot I can put up with but a filthy pool is not ok. Hair debris and lots of leaves bugs and just overall disgusting stuff floating in the pool for over 3 days now. You cant even see the bottom it's so cloudy. It would be a 4 star if it was clean.

this hotel is old but is kept up nicely and has a nice staff, clean rooms, nice relaxing pool area, its an outdoor pool but is in the middle of the rooms, so no traffic, they have a nice restaraunt and free breakfast.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Julie, Thanks for staying with us and sharing your comments! We hope to see you again soon!

Poor staff knowledge about information being relayed to us regarding services Extremely poor internet Free bus shuttle but over 3 mile is $5 per person Restaurant available but not on Sunday Asked price of room took room and charge different when questioned it only holding in case of damage etc. not told this at time of check in

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. Gorman, As I stated in our previous communication, we regret that your experience with us was not as positive as we had hoped. The new desk agent that checked you in could have done a better job of explaining things to you. Please except our apologies once again. I do want to reiterate that the information you cited is readily available and listed in detail on our booking site. Our restaurant is open three meals a day including room service with the exception of Dinner on Sunday nights. We are closed on Sunday evenings due to lack of demand during that meal period and because there are 50+ restaurants of every conceivable cuisine within 2 miles of the hotel which we offer free transportation to and from. As you mentioned, we do offer free transportation to and from the airport and anywhere within a 3 mile radius of the hotel. Shuttle trips over 3 miles and less than 8 miles do require a $5 round trip shuttle pass. We do not provide transportation for destinations over 8 miles. You were upset over a shuttle ride to Bricktown that costs $30 each way in a cab that we offer for $2.50 each way. This nominal fee doesn't even begin to cover our costs of providing this service but it does help to mitigate some of the fuel costs. I wish you would have called for assistance with your internet based device. We have staff on hand 24/7 to assist with our free hi-speed service. We received no other complaints or inquiries concerning the internet service and we had numerous guests residing in your same area of the hotel. It was likely a simple issue with your device that we would have been pleased to help you with. As we explained regarding your question of a slightly different amount showing on your credit card account, that was not a charge but simply an authorization. Your final charge was exactly as quoted to you. Our software pre-authorizes 20% over the anticipated amount of your stay which opens up the different revenue centers for charging privileges to your guest room. This is a consistent and common standard practice for full-service hotels. Again, we regret that we didn't make a better impression and we apologize for our poor communication. We do value your business and want you as our customer!

My recent stay at this location was nothing exciting, but it served its purpose as a place to sleep for a decent price. My room itself was average. It was in need of some updating, but it was clean enough, spacious and had the usual amenities that make traveling a little easier (fridge, microwave, coffeemaker). The main issue is there is practically zero noise reduction. You will hear anyone walking by outside, coming down the stairs, etc. My room was directly in front of the pool, so not only did I hear all of the waterplay, the acoustics of the area made it so I could hear and understand conversations that were taking place in the pool itself. The constant noise was definitely a letdown. The grounds are also in need of upgrades. I know this place is sticking to the rustic ranch theme, but the furniture and decor were crusty looking, covered in dust, ready to break, that sort of thing. Also, my stay here was during a rainstorm, and there were several leaks throughout the common areas and hallways. Nothing like seeing buckets everywhere to remind you of the storm outside. The restaurant and bar onsite are actually a nice touch. The dinner and drink selection is decent, but the breakfast buffet is very limited compared to other hotels within the same price point. The bar is well stocked and has a pool table and TVs, which makes this area a nice space to enjoy the manager reception snacks and hang out. The staff I spoke with was very courteous and friendly, but somehow messed up my billing after asking them repeatedly to check it. I asked several times on check in to make sure it was being billed to the company credit card and not my own, and was told each time that they had taken care of it. When I checked out, the receptionist caught the error and had to change the billing. Not a great use of time when trying to catch a flight. At least the price was good. In the end it was a decent stay, but next time I'm in OKC, I'm not sure if I would want to deal with the noise, leaks, and billing issues again just to save a few bucks.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jerry, Thanks for staying with us and for taking so much time to provide your review. Please accept my apologies for the billing issues you experienced. In reviewing your folio I do not show any charges whatsoever made to your MasterCard, all charges went to the company VISA. There was a $50 authorization made to your personal card to open the various revenue centers for charging privileges to your room but since you had no charges during your stay nothing was posted toward that authorization. I have to be honest, we have not received noise complaints from the area where you stayed inside the pool courtyard. In fact, it's the area where we place people in when they request a quieter area. We are checking the door seals and sweeps in Room 1038 to see if that might be where the issue was. I am also perplexed about the furniture comments. Your room furniture including the lounge chair, ottoman and task chair at the desk and the bedding package are literally "months" old. Every room on property was renovated from floor to ceiling in late 2017. If there is other furniture on property that you're referring to, we'd be grateful to know what that furniture is so it can be addressed and corrected. Our breakfast buffet is one of the highest rated in the Best Western system. Instead of the usual limited service make-your-own-waffle self-serve breakfast, it is in a full-service restaurant with service staff and features scrambled eggs, hash browns, bacon and sausage, biscuits and gravy, fresh fruit and melon, hand fruit, yogurt, assorted cereals, oatmeal, bread, donuts and pastries, assorted juices, coffee and hot tea. If that is viewed as limited then that is regrettable. I am however pleased to let you know we are installing a brand new induction heat buffet line next week to serve our breakfast buffet on as well as our other lunch and dinner buffets going forward. We're sorry we didn't make a better impression with you on your last visit. I hope you'll consider giving us another try. We do value your business!

Great all the way around. Very impressed with the cleanliness overall, and the breakfast. Great staff at check-in, as well. Also had good communication with staff on route to the hotel. Helped me out with the usage of my points.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We appreciate the time your took to leave this positive review! Please come back and be our guest again soon!

Listen I know that management is going to jump on line and tear my review to shreds- but if you are going to be a guest here you need to be aware of a couple of things-the road noise is unbearable unless you are exhausted- thankfully two of the nights we were however one of the nights we stayed it was just horrible. Housekeeping staff seem ok- however they seem as if management wants them to conserve towels wash clothes- coffee for the maker in the room. The breakfast buffet was adequate- however after giving our breakfast coupon to the person at the serving area we were asked 3 more times by others for this coupon. It's a smaller area so it felt as if we were being rushed out- and hey that would be fine- but you cannot take food out it is dine in only- so no leisurely morning breakfast and coffee- however the lady that was there Monday morning was completely gracious and welcoming to us. Trust me unless you get a fantastic deal on a room by the road- just go some place cheaper. I did not complain while we were there- this was a one time trip for us to Oklahoma City- we always stay in Best Westerns this time I was really let down.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. Engelhardt, First of all, thank you for staying with us. We regret that you weren't 100% satisfied with your stay. Nobody here is going to tear your review to shreds. Our customers are the reason for our existence, not our adversaries. We value feedback from our guests, especially if there's an area where we let you down. We hope to have the opportunity to host a future stay for you at the next Memorial Marathon. I would encourage you in the future to contact the front desk if there is any issue with your stay. Our guest contact reports show no calls from you regarding noise issues. Room 1075 is not a room we typically have any noise complaints from. However, we would definitely do everything in our power to find you another location where you would be comfortable and could get a good night's sleep. We have 220 rooms in our hotel in 5 buildings and out of those rooms, only 17 are impacted by proximity to I-40 so the vast majority of our rooms are unaffected by this issue. Regarding the breakfast capacity, I suspect that you may have been unaware of our overflow breakfast area in our Patio Room that is an annex the dining room. The dining room seats 88 people but with the overflow room we can accommodate up to 135 people at any given time. I did want to let you know that in addition to the total renovation of our guest rooms, meeting rooms and public areas late last year, we are installing a brand new state-of-the-art induction heat buffet line in the restaurant the latter part of next week. We greatly value your business and we hope you will return for the next marathon and give us another chance to provide you with a better experience. I encourage you to contact me directly for your next reservation as I would be pleased to manage your next stay to a successful outcome.

This Best Western was one of our stops as we drove toward Kentucky. We arrived around one in the morning and got the room. The room was big and the beds were comfy. Pet friendly hotel cause we had two dogs with us. Big enough place to walk the dogs. Well lighted and security drove around at night. Had a nice rest,ate breakfast and we were on our way. Good place to stay if you have pets.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Juan, Thanks for taking time to share your experience at our hotel. We hope to have you as our guest again soon!

The rooms were clean and I believe the carpet was new. Beds were comfortable and everything was in good working order. The staff was very friendly. We will definitely stay there again when in the OKC area.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for choosing our hotel and for your great review! We appreciate your business!

The check-in reception was very polite and helpful. The room was in top notch condition, with only one appliance showing signs of wear and tear. The breakfast was fantastic, and the service was very kind. Check-out was a breeze, with no problems.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Shane, Thank you for staying with us and for taking time to share this review. We greatly appreciate your business and hope to see you again as our guest soon!

Very large hotel. Easy on and off from I-40. Nice size suite with ceiling fan. Good breakfast. Coffee not so good. Friendly and helpful staff. Need to publish that bar and restaurant not open on Sunday. Good spa and sauna. Pool not open this time of year. Close to eating places and service stations. Easy to get to airport and downtown.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for taking time to review our hotel. Sunday evening is the only evening that the club and restaurant are closed but as you noted, there are a myriad of restaurant and sports bars within a mile or so of the hotel. Thank you for the feedback on the coffee. Our F&B Director is reviewing bids for our coffee service and this feedback is most helpful. We look forward to your next stay!

Great Hotel clean comfortable stay excellent breakfast in the morning plenty of variety eggs bacon sausage hash browns. Full service restaurant and bar/lounge. The surrounding neighborhood might seem a little rough but I haven't had any trouble at this hotel security on site. Will definitely be back.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mark, Thanks for staying with us and for taking time to post your reviews! We appreciate your business and look forward to your next stay!

We stopped in Oklahoma City on our way to a wedding. The staff was friendly and our room was clean. Bed was comfortable. Room was spacious. We enjoyed our stay and have no complaints. I would recommend this hotel.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for staying with us! We hope to see you again soon!

Beautiful hotel! Easy on and off from the interstate. Clean, very pleasant and helpful staff! Great restaurant and free breakfast. Would definitely recommend this hotel when traveling. We were traveling across country and this hotel was a welcome place to stop and rest.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for staying with us and for taking time to share your wonderful comments with others! We appreciate you!

This Best Western hotel was a delightful surprise. First, it is conveniently located right off the freeway. Secondly, after driving for 12 hours I was completely tired and famished. What a delight to learn there was a complete restaurant and bar located inside. Hallelujah! The Southwestern decor was well done and the serving staff was more than helpful. The room was clean, offered a fridge and was near to the outside pool. I was more than pleased with the price (which was less than my typical stay at a Hilton or Marriott) and provided oh so much more. I recommend this location to business travelers like myself as well as to families needing a place to stay the night.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Brenda, Thank you for staying with us and for the great review. Thanks for helping to get the word out about our hotel. We're the largest full-service Best Western in this part of the country and we do cater to corporate travelers. I hope you will return again and be our guest again soon!

We happened upon this hotel by chance while searching for a pet friendly hotel. I would highly recommend this Best Western whether you have a pet with you or not. They had pet stations outside the rooms for easy convenience. The check-in and check-out staffs were extremely friendly and helpful. The hot buffet breakfast was a pleasant surprise. We plan on staying here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Penny, Thank you for staying with us and for the great review! We look forward to your next return visit with us!

Peace of mind when u pull back the sheets , mattress cover, and find no dust nor bugs! Very clean! The ladies at the front desk were helpful! Breakfast is good too! GREAT location! I always stay here for conferences.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tina, We appreciate all your past business and the time you took to share this review. We look forward to your next stay with us!

This room was easy to get to and very clean. Good size for 3 of us. The only down side was we could hear traffic all night. Try to get an inside room near the pool. We also missed breakfast because it ends at 9:30. I wish it ended later.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for taking time to leave a review! Please contact us directly on your next stay and ask for a poolside courtyard room. It's a very quiet area. We look forward to your next stay!

Loved the main area/lobby. Hotel was very clean and easy to get to, yet location is a little weird. not very well lit towards back parking lot of hotel.(not best for solo travelers) receptionist was incredibly helpful and friendly.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mandi, Thanks for staying with us and for your positive review. I appreciate your comments concerning the lighting in the back parking lot. We did discover a couple of OG&E owned lights that were out that we were able to get them to replace. We do make it a policy when reviewing daily arrivals to block single female travelers towards the front of the hotel as close to the lobby as possible. We have 24-hour security and our areas of our property are very safe, however we want our female guests to "feel" safe and blocking them closer to the lobby seems to be appreciated by our solo travelers, both male and female. Thanks again for staying with us!

Good breakfast, good bed, great staff. Decor is old style, elevator is a little scary and highway noise can be loud depending where you are. Nice pool. Small bar and restaurant but I haven't been to either one.

I stayed at this hotel whilst driving through Oklahoma as part of a Route 66 road-trip. Overall, I was disappointed as this was possibly the worst motel I stayed in on my journey. The rooms require refurbishment and don't feel particularly secure given the fact they face the parking lot. The complimentary breakfast was ok but below par when compared to other Best Westerns.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Adam, We want to thank you for staying with us on your trip. I wish you would have reached out to us on September 3rd, 2017 when you stayed with us instead of five months later. We would have welcomed the chance to make it right for you. As you no doubt saw during your stay, we were finishing up a total renovation of the property including every public area and every guest room. Just due to unfortunate timing and availability when you arrived you were assigned one of the yet to be completed rooms. We hope you will consider returning to experience one of the new rooms now that all are completed top to bottom with new furniture, design, carpeting, color scheme and bedding package. Please feel free to contact me directly on your next trip to OKC and I will VIP your stay!

It really pays when you have nice pictures of the property posted on the internet. From the web site photos, this one seems to be in the Colorado mountains but in truth, it sits behind a large storage facility in a small industrial part of Oklahoma City. Its an older facility that has been fixed up and acting like a resort and conference center. The room was nice enough and clean. The shower and bath had been freshly caulked, but did show some evidence of mildew on the wall. And, the knob to activate the shower was very stubborn. Excessive pulling on it had loosened the faucet from the wall slightly. Breakfast was a very nice all you can eat buffet featuring scrambled eggs, meat, pastries, biscuits, fruit, and all of the other expected breakfast items. However, toward the ending time of 9:30, the food was not as hot and plentiful. There are also several chain type restaurants close by for dinner. Finally, the elevators both were out of order at the same time?? Second floor checkouts had to lug their bags down the steps to leave. I will probably look elsewhere on my next visit.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Sid, First of all thank you for staying with us! Please accept my apologies for the stubborn tub diverter. I encourage you to let us know while you're here about anything like this. We'll replace it immediately as we did after receiving your survey. It's a 2 minute fix. I wanted to clarify for those who might read your survey that our hotel is not "behind" anything. We are directly on SW Third Street in OKC and we are next door to a nice clean gated mini-storage and a Howard Johnson's Hotel with at least 8 restaurants in walking distance from he hotel. Your characterization made it sound like we're hidden behind a warehouse. I'm sure that wasn't your intention. I also want to apologize for the negative impact that our annual elevator inspection had on your stay. It definitely sounds like a bit of Murphy's Law was in effect as both elevators were not down for maintenance at the same time for more than 15 minutes. We regret that the timing of this resulted in a negative event for you. It appears that you enjoyed many other aspects of your stay and the few negative issues are not issues you should expect to encounter on a future visit. We hope you will come back and give us another try so that we ca provide you with a better and more typical experience!

First, let me start off with this. All of you windbags, crybabies and those with European taste's on a working mans budget, GET OVER IT!. This is not the Waldorf etc, it is however the finest hotel I've stayed at in the 48 yrs I've been on this planet. Let me summarize: (1)The grounds are gorgeous. Very well kept, trash free and there are two rabbits that free range at night around the pool. (2)The rooms are what you would expect from a high class hotel. Very clean, well decorated and inviting. When you walk in the first time, a sense of calm drapes over you, (or at least it did me). (3)The tub/shower. Now understand, I am 6ft/7in tall and scale out at about 370lbs. I love big showers which they have but I also enjoy a nice hot bubble bath, AND THE TUB WAS BIG ENOUGH TO FIT ME...(not length wise but width) (4)Hungry in the morning?, no problem. They're breakfast buffet rivals all others. The buffet choices are to numerous to post so I will tell you what I had: South west scrambled eggs that had onions, bell pepper, seasoning and melted cheese on top. With that I had link sausage, home fried potatoes, hash browns, coffee and orange juice.The first morning I was there, they had no sausage so I had to resort to bacon,(barf), I hate bacon, no matter the source or who cooks it.They also had white gravy and picante sauce. I will admit though, after Monday, the biscuits seemed dull and tired, too dry to eat by themselves or with coffee, orange juice or even to sop up the leavings. (5)Customer service: Folks you can not get any better. They are so sweet and kind. (6)Room service.They hand you an actual menu from the Arizona Grill and what ever you order, it does come in Styrofoam, Rather, they take pride in customer service. Point is, get over yourself and book your stay at this hotel, you wont be sorry.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Warren, Thanks for taking the time to post such an extensive positive review! We are pleased that your enjoyed your stay and hope you will return soon!

We were honestly only here to sleep while traveling. It is located close to the highway and has many restaurant options nearby. The room was surprisingly very nice for the money. We don't usually stay at hotels with outside entrances, but the room location and the atmosphere made us feel very safe. The breakfast in the morning far exceeded my expectations. It was better than most other Free Breakfasts that I have experienced. The pool area looked nice and clean and would have been enjoyable in better weather.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We want to thank you for staying with us and for your positive review. We hope to have you again as our guest in the future! We appreciate your business!

I usually stay at Best Westerns and prefer my door to open to a hallway versus outside. It feels safer and the carpet versus concrete helps keep noise down. This is the 1st Best Western I have stayed at that opened to the outside and it was hard to shut the door without slamming it. Therefore, we heard everyone coming and going. Was not impressed with the taste of the eggs or biscuit at breakfast either. And there were no waffles offered.

SaddlebackGM, Front Office Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Regina, As I mentioned to you in our previous correspondence, your business is very important to us and we value your feedback. We sincerely regret that the design and layout of our property does not meet with your approval. We were hoping that the full-service aspects of our property with an on-site non-smoking Sports Bar which serves food, a full-service restaurant serving three meals a day with room service available and an expanded full-service free breakfast would be viewed as a positive. Because we have 220 rooms and sometimes up to 400+ guests eating breakfast in a short window of time, the limited service make your own waffle options don't work here for purely traffic flow reasons. That's why we serve an expanded full breakfast with real plates and cups, real silverware with cloth napkins and a full service staff to wait on you. We are the #15 ranked hotel out of 154 hotels in OKC with nearly 1,000 Trip Advisor reviews. Again, we understand if our design doesn't appeal to you but please be assured we do value your business and we want you as our customer.

I chose this Best Western Plus because of the full breakfast and Jacuzzi/sauna. Both areas exceeded my expectations. Service was friendly, efficient. The comfortable, spacious room was perfect for our 3-day trip to visit family.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are so pleased that you enjoyed your stay and we want to thank you for taking time to let others know about it. Please come back and stay with us again soon!

It was a clean and comfortable stay. The hotel was going through some renovations while we were there, but you were not even able to know that because of how quite the hotel was and the staff was very attentive to ever need we had.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Chad, Thank you for staying with us and for the positive review! The renovations are complete now so we hope you come back to see them all!

Comfortable people on staff with smiles and direct eye contact. The food from the restaurant was very good and hot when brought to our seated area. The décor was tasteful and clean. I very much liked that they placed our room close to the lobby and entry as it made me and my partner feel safe. The cleanliness of the room was also very comforting so I did not have to be concerned about that. Maps and other amenities were pointed out that really helped us navigate around the city much better. I would stay here again and highly recommend for anyone else staying in the brick town area.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tracey, Thank you for being our guest and for the great feedback! We look forward to having you as our guest again in the future!

I recommend staying here. I will stay again. The room was clean and the staff was professional and accommodating. We left before breakfast was available so no comment there. No problems with the internet.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Michael, Thank you for staying with us and for taking time to leave your positive feedback! We appreciate your business!

Great hotel just a few blocks off the beaten path. Good location for a stay over if catching a flight in or out of OKC. Just a short 5 minute drive to the Will Rogers Airport. Hotel has cozy rooms, professional staff, nice small bar and the restaurant was good, rooms were clean. would recommend to anyone traveling through OKC.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Patrick, We appreciate the great feedback and want to thank you for staying with us!

Location was perfect for our stay. Room and staff, as has been the case in each Best Western that we stayed in during our cross country trip, exceeded our expectations.We now book Best Western exclusively when travelling.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
John, Thank you for choosing our hotel and for the great review!

Oklahoma Best Western says to you, you are at a Best Western. They have a wonderful check in/out staff, nice breakfast and extremely clean rooms with a nice decor. That is why we chose Best Western for all our hotels while we traveled across the States to our new home.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for including us on your trip and for taking time to post your positive review. We look forward to your next visit with us!

My fiancé and I stayed here on our way from moving to Chicago from Arizona. The staff was helpful and sweet, and overall a present experience. The rooms were nice, and comfortable, and they even allowed my puppy (who's five years old) in. I recommend staying here

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Shannon, We are so glad that you enjoyed your stay! We hope you, your fiancé and your furry family member will come back soon!

Booked suite everything was great except had to request towels and washcloths. Full breakfast buffet included was very tasty! For the price and close proximity to Hwy 40 very convenient! Our room was away from highway, but I can see where those rooms closer to it might have issues sleeping as it's loud. Lots of gas stations and drive thru restaurants nearby. Very handy!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Janell, Thanks for staying with us! We appreciate you!

The wife and I stayed here for a night away, the hotel restaurant had great food, the rooms were very clean, and the bartender in the hotel was very nice and friendly, all the staff was very friendly and wiling to help with what ever we needed

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Chas, We appreciate your business and your positive feedback! Please come and stay with us again soon!

I'll start with the only negatives which really didn't impact on our stay but may affect others. There is freeway noise but a plus to that is that it is close for access. The room lighting was poor but most hotels are! That aside I really can't rate this property & the staff highly enough. It started the moment we checked in as the girl was very nice & helpful by answering our questions about finding places by giving us maps, printed directions & offering the shuttle for $5 round trip each (or free within a 3 mile radius!). On entry the room smelt nice & the remote was in a little pouch which gives the impression of being clean. It was well appointed with good storage & also countertop space for wash bags etc with the washbasin being outside the bathroom. The bath had a fixed showerhead. There was a bar & restaurant off the lobby. Consequently they offer a full cooked buffet breakfast with proper crockery & cutlery!! The shuttle service is amazing. Within a 3 mile radius the ride is free so that includes Stockyards, Fairgrounds & Outlet Mall. You just call them when you're ready to be picked up. Otherwise it's $5 pp return to other places like Bricktown & the Memorial Museum. The Cowboy Museum is further out & not included. Parking Downtown is $5 minimum from what we saw although it was fairly plentiful. However with the shuttle you can try the breweries safely! The staff are a real asset at this property.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Pearl, Thank you for staying with us and for your great comments about the staff. We appreciate your business and hope that you will return soon!

It was late and we were driving all day on our way back east. We needed to find a place ASAP. This inn was on our way. Due to timing I glanced at the reviews and was not crazy how many stars I saw. Before this one we stopped at other motels in the area. Combination of parking was full of work trucks mostly, spaces were small and it arrived in the middle of the night. So upon arriving at this inn, we were drove around inspecting the place. Lighting around certain parking spots were just ok. But parking was not great if you have a full size pickup. And there were lot of pickups with trailers parked at odd angles that made the parking difficult. Staying in the truck my husband checked in and afterwards inspected the room. Eventually we moved to another parking spot that was kind of close to the room. Lighting was so so. Seeing where our room was and hearing the roaring of the traffic on the highway I was thinking this will be a long night. Upon walking in the room this was place was definitely old hotel but updated. And it was huge!! Also it had an odd smell like the stale of smoke. Had a divider wall between the bedroom and living area which was nice. There was a popcorn left near the TV. Not sure if that was from the hotel or a guest left it there. During the night you can hear the roaring of the traffic on the highway. Wow!! Even the A/C couldn't drown it. The next morning we were on the rush to get on the road so we didn't bother having breakfast at the inn. Overall our experience was just ok. It was almost 1AM by the time we settled and left a few hours later. But if you are a light sleeper with the roaring of traffic, you will have a horrible night. If we were to stay here again we will try to see if they have a room available no where the interstate.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Valberta, Thanks for staying with us. Yes, the complimentary microwave popcorn was from us. Sll our suites have complimentary popcorn for use by our guests. I am surprised that highway noise was an issue in your location, we don't typically get noise comments from those suites with the rooms facing away from the highway. I wish you could have experienced our breakfast. It's our most positively reviewed amenity in the hotel. I hope you will come back and stay with us again on your return trip. Ask for an interior courtyard room during your next stay. Those rooms are very quiet and secluded. We hope to see you again soon!

Room was clean, service and Free breakfast was very good, beds comfortable and heat was properly controlled. Room was a 1/4 mile from front desk. Pet friendly. Nice pool but it was too cold in December to use it.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for staying with us and for the great review. We're glad you enjoyed your stay and hope that you'll return soon.

Nice Hotel, very clean comfortable rooms. Would stay here again when back on OKC. Did not get a second coupon for two adult breakfast , but we were okay with that since we had planned on going to Cattleman's for breakfast anyway. Only draw back is road noise ,right next to I-40, and outside doors, people going by on the outside ,even downstairs were rather noisy. But overall great place to stay and in walking distance to Trappers.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Lori, Thanks for staying with us. We appreciate your business!

This was an overnight trip to visit the National Cowboy Museum. Have always wanted to see the statue of “End Of The Trail”. It is the first thing you see on entering the museum, and it is stunning. The entire museum is a real treat. I highly recommend it.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Judy, We're glad you enjoyed your trip. Thanks for being our guest!

This is one of our favoirte stops on our trip to our winter home in Arizona. We are always greeted like old friends and the room is always clean and fresh. The internet works great, the bathroom is clean and the beds are comfortable. Breakfast is also a plus. I would definitely recommend this hotel.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Patricia, We really appreciate your business and your positive feedback. We look forward to your next visit with us!

The room smelled like a kennel. The floors weren't swept. Outside the room looked like it was never cleaned. Don't stay here. I told the desk clerk the the room was sick. She said she could do anything.....maybe move use to another room at 11pm ? The check in took 20 minutes as their printer wasn't working.

It always bothers me when hotels place a woman traveling alone in a room that is so far removed from the main area of the facility. The room I had was on the highway side of the hotel and felt a bit sketchy. I always travel with my small dog and had to walk her in what felt like a dangerous area. I do have to say that I did see a security guard late at night parked in the area I was located in. Somehow that made me worry more. Also, my room was very noisy. From the nearby highway to the loud refrigerator to the weird wave/humming sound somewhere in or near my room, it was distracting and made for a rough night. I had hoped that at least breakfast would make up for it, but it did not. I had to search out some hot water for my tea and scavenge for utensils. The food was mediocre.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Peggy, Please accept my apologies for not providing you with a better experience. It actually is our policy to place female guests toward the front of the hotel near the lobby. The fact that you had a pet is what determined the building that you would be in. The pet building is near the grassy areas to walk pets and where the pet stations are installed. That building is also the closest to the interstate and we were near capacity which limited the choices we had to offer you. As you mentioned we do have security 365 days a year that protect the property. I am sorry that we weren't able to provide a more positive experience. I hope you will consider giving us a second chance to provide you with a better experience.

This Best Western was in a ideal spot for out weekend for the An Affair of the Heart. It was close to the fairgrounds, restaurants, and the outlet mall. The rooms very nice, beds comfortable, staff very friendly and useful, and the breakfast buffet was very good. Even thought the buffet was within 30 minutes of closing, hot food was begin brought out.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Shirley, Thanks for staying with us! We have been hosting Affair of the Heart stays here for many many years and always appreciate the fine folks who attend this event Please come back and be our guest again soon!

I can do without the write around the toilet and the mold on the shower curtain. The room had large cookie crumbs or something under the couch that I had to get before my dog did. The sofa bed was like a rock .

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dear Ms. Jones, Per our previous correspondence, I have posted the bonus Best Western Rewards Points that were referenced. Again, we appreciate your business and want to apologize one more time for the issues you experienced. We hope to see you back soon and gain the chance to provide you with a much better and more typical experience.

We all ways stay at Saddle Back when in OKC. An Best Western when in Norman, OK. The staff at Norman is great and OKC. I also posted them on my face book page. Yhese people is what America all about. Hard working, caring and makes you feel like they were glad you stayed.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Darryl, Thanks for the positive words. We appreciate your loyalty and your business!

Upon arriving I was greeted like an old friend. Nice. And for only the second time in 8 stays I actually received an upgrade to a suite. Evan though I am a diamond member, the Saddleback is not know for handing out upgrades very often. If you are in the OKC area and want a comfortable place to stay with an excellent resturant and bar, this is the place. I always stay at the Saddleback.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Michael, We appreciate your loyalty and thank you for being a Rewards Member. We certainly do take every opportunity we have to upgrade our Rewards Members to suites or premium locations (poolside, etc) every time there is an opportunity. We are in a 3 month stretch of Equine Events at the fairgrounds currently and those wonderful horse show guests love those suites and reserve them pretty quickly since they are here for 7-10 nights at a time. We only have 34 suites out of our 220 rooms so they go fast. Rest assured, if we have the opportunity to upgrade you, it is our pleasure to do so! Thanks again for being such a great part of our Saddleback family!

Older property that has been kept up well. Beds & bedding were below average. Breakfast was average. Parking ok. Had dinner there one night. It was good very good. We will try it again next time in the area.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jack, I regret we didn't make a more positive impression on you but I'm pleased you indicate you will return. I hope we will provide a better experience for you this next time!

this place is always a great place to stay. friendly service excellent breakfast. my family always enjoy the breakfast buffet and the cleanliness of the rooms. the division of the rooms and the spacious bathroom are a real nice change.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Sandra, Thank you for the great review and for your loyalty to our hotel. We truly appreciate you!

We stayed for one night at the Best Western Plus Saddleback Inn & Conference Center. Its a very nice Best Western. We had a first floor room. It had a nice guide on Oklahoma City one could look at while there. There was also an Oklahoma City visitor channel one could watch on the flat screen TV. The room was nice and we got a good peaceful night sleep The grounds are nice. There is a large swimming pool. There is a restaurant on site and also a bar. In the morning there is a good breakfast buffet served until 9:30 in the morning. It is complementary. The restaurant decor is western and very nice. Service is superb. The only thing I found funny was when we got there at 3:00 in the afternoon, the parking lot was pretty empty. When we returned later in the night, I knew we were in Oklahoma City with the large number of trucks, horse trailers, and other trucks (as well as some cars.). It definitely felt like we were in Oklahoma City (and not back home.)

Stayed here for a night just passing through the states and wasn't all that impressed. The concierge at the desk upon arrival seemed clueless and we waited an hour after calling the front desk for blankets that never came. The conjoining rooms are only separated by paper disguised as a wall. We could hear the people in the room next to us (three old man who smoke like 50s greasers behind the school) well into the early hours of the morning. The man who took over for the clueless girl was incredibly helpful about everything for the rest of evening, really trying to make the best of a discerning situation. He and the bartender of the lounge were really the shining beacons of the evening, friendly, talkative and caring so kudos to them. The breakfast spread was pretty incredible as well. Its an alright hotel if you get a vacant room next to you but really only good for a passing night unless of course you're the loudmouth deaf ashtrays of the world. Oh also, laundry room is located a block away and up three flights of stairs...I wouldn't use the elevator.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Devon, We regret that you had inconsiderate guests staying next door to you. They must have been really loud to make you think the walls were "paper" as all our walls are solid cinder-block firewalls with 3/4" drywall on each side. These guests were obviously violating the Non-Smoking policy and were likely charged a $200 per night penalty for doing so. I encourage you to call the desk and report such noisy behavior as we have a noise policy and guests who violate it get one warning and then are asked to leave. We value your peace and quiet and want to provide every guest with a restful night's sleep. This experience is not at all typical of what our many repeat guests experience when staying with us. I hope that you will give us another try on your next trip to OKC!

We stayed in this hotel and was given rooms that had no smoking on the doors but the rooms smell of smoke. When reported to reception they offered no other room or help. This was not just our room it was also our friend's room. Since we only stayed one night and off early next day we did not take this up with head office. We had rooms on ground floor and had to have the curtains close all the time as people could see straight into the rooms so might as well note have windows! We went to the bar whilst we had a drink at the bar the women serving disappeared off for 25 mins leaving the bar unattended and we were unable to get another drink. By the time she returned there was the queue a few people waiting to get a drink. She did not even server people in order of who had been waiting for longest, she made no attempt to find out who had waited longest. The breakfast was average at best. I would not stay here again, really disappointed since we stayed at other Best Western and they far better.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dear Rob and Sylvia, Please accept my apologies for not providing you with the quality of stay you deserve and all of our guests have come to expect. I wish you would have said something about the room if you felt it smelled like smoke. We have not had any reports to this effect but sometimes inconsiderate guests do violate our 100% non-smoking policy. I appreciate the feedback on the bartender leaving the bar unattended. Our F&B Director is dealing with that employee. I hope that you might consider giving us another try on your next trip to OKC. You can look at the rest of our reviews and see that this is not a typical experience. I did attempt to find your reservation and call you but could not do so using only your first names. I encourage you to call me directly at the hotel and I would be pleased to make your next reservation and manage your next stay to a successful outcome. We do appreciate your business and regret that we let you down!

Was there for a Conference. The made some improvements over the last 2 years. Very clean and friendly. I would recommend it to anybody staying for just one night or even over a week. Food in restaurant is good also.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us during your recent business trip! We're pleased you noticed the changes! We hope you will return soon!

The motel was easy to get to off the highway. Everyone was pleasant and accommodating after a 12 hour ride. The Room and surroundings were very clean. The food was good and the restaurant was open for our late arrival.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Patricia, Thanks for your great review and for staying with us. We look forward to your next visit with us!

This was a great place to stay. Very nice hotel. I have stayed here many times during my business travels. Our company travels extensively throughout the year and Best Western Hotels can usually be counted upon for a wonderful nights rest and a safe place to stay.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dear Willards, We greatly appreciate your business and your past loyalty. Thank you for sharing your experiences with others. We look forward to your next stay!

The BW Plus was a great place to stay. The room was well appointed and ALL the staff were pleasant and professional. The restaurant is a big plus! Very good food and service. We would definitely stay here again in Oklahoma City.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Michael, We are so pleased that you were pleased! We hope to see you again soon!

We love that we didn't have to settle for lesser quality just because we travel with our dog. Our only complaint would be the highway noise, but we slept through it just fine. We are used to hotels, not motels, so the door opening directly outside was a bit daunting, but there were security guards patrolling all night which was very comforting. The breakfast and restaurant service rather than a typical continental breakfast was superb. Because of the friendly staff and clean, comfortable rooms, we will definitely stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the positive feedback. We are pleased that you and you and your furry family member enjoyed your stay. Please come back and stay again soon!

WE came in late that night and was given a friendly greeting and the clerk found us the best rate and I am very happy with the place. We always stop here when we go to the east coast. Food was good the next day at breakfast

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Michelle, Thank you for the great review and for being our guest! We hope to see you back again soon!

Locates on the WNW side of the city, this gem is a bit older but still an awesome deal. It is 10 minutes to the state fairgrounds and surrounded by some fantastic eateries. Only two floors to contend with and ample parking close to your room. Well worth considering,

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Steven, Thank you so much for taking time to post this review. We appreciate your positive comments and your business! We look forward to your next stay!

Stayed for one night during a trip. Hotel is located in an industrial area and just down the road from an adult store, felt a little creepy arriving at night. Whomever took the hotels cover photo knew what they were doing, makes it look like as if it is out and in a quiet area. Arrival was pleasant, finding the room took a little more time than expected due to the layout and being tired. Upon entering the room it was quite obvious it was an older room that was either an old smoking room or something with a lot of odor to it due the over abundant use of air freshener. I have been in scented rooms many times before but this had the most (worst) I had ever been in. Almost went to the front desk to get another room or depart to another location but it was late and I was tired so I stayed. Okay cleanliness, quiet and comfortable other than the smell. Had a decent sleep. Went to breakfast in the morning, They must have locals that try to grab a free breakfast due to the use of tickets. There were a good amount of food choices on the buffet. Everything seemed cooked well and had good flavor to it. Honestly it was an overall good stay. Not excellent by any means like most of the reviews but not poor by any stretch of the imagination either. Wished the room had not smelled so bad for our stay but most everything else was fine. Price paid was similar to other hotels in area, this one is not a huge savings over the others so not sure where people say it is a "great value". Many, not all, of the 5 star ratings come from single posters. I probably should have looked at that a little deeper but it worked out okay. I wish Tripadvisor had a way to sort that out of the equation so people could filter and concentrate on more traveled reviews that sometimes offer different viewpoints.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
2Far, I really wish you would have called the front desk. We have 220 rooms and I'm sure could have quickly found another alternative. Without knowing your real name or which room you were in, it's impossible for me to follow up to address your concerns. I certainly wish we'd have made a better impression on you. All of our rooms are literally brand new, renovated from floor to ceiling. I suspect that what you described as air freshener was likely our tub and tile cleaner which has a scented smell when first applied. This is an anti-bacterial EcoLab product. Our housekeepers bleach the grout on the tub surround tile on a regular basis and use this product afterwards to clean after bleaching and it helps to eliminate the bleach smell. The perfume scent usually dissipates within an hour or so. I am sorry that this negatively impacted your stay. I hope you will return and give us a chance to make you another of our 5 star reviews! We do value your business!

I have stayed many nights at this hotel for business when in OKC. The accommodations are predictable and very satisfactory. The breakfast, while also predictable, is hot and the service is nice considering this is a buffet. The airport shuttle is very convenient.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Christopher, I can't thank you enough for all your past business and for taking time to share with others about our hotel. We greatly appreciate your loyalty and hope to have you in the Saddleback "Family" for many years to come!

My wife and I wanted to explore OKC and decided to stay at this Best Western. We were somewhat concerned that it might be too far from areas of interest, like Bricktown, but we found Bricktown and Midtown within easy reach, usually within a 20-minute drive. The staff was friendly and professional. The guest room was roomy, attractively appointed, and very comfortable. The dining room was also very comfortable, and the breakfast was in part a welcomed departure from the usual breakfasts you find at inexpensive hotels. The bacon, cheesy eggs, and fresh fruit...and the pleasant service...made breakfast enjoyable, not just a fast way to fuel up before jumping back into the car. I'm not sure whether I'll ever return to OKC--although I'd like to--but I'll certainly stay at this Best Western Plus hotel if I do return.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Donald, Thanks for staying with us and for your great review! We really are the top choice for guests who want to stay near Bricktown and Downtown without breaking the bank. We're just 5 minutes down Reno. Please come back and be our guest soon!

We love this hotel and stay here every time we are in Oklahoma City. The rooms are clean and employees helpful After driving all day it is nice to eat at the hotel instead of finding a restaurant near by.

When we called for reservations clerk was very accommodating. They gave was just what and where we wanted. 1st floor easily accessible to hot tub/sauna and not to much walking distance. The room was nice. We spent 3 days. Everyone we interacted with was very friendly. They give you tickets for breakfast. It was really really good. Great hot buffet. Plus the other typical items rolls, toast, cereal etc.

Very comfy beds, very clean room and little extras to make it special. Shuttle driver was very friendly and informative and the shuttle was worth it so we didn't have to drive. Person at check in was very personable and remembered us later to ask how our sightseeing trip went. Will definitely come back!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Margaret, Thank you for being our guest and for taking time to share your experience with others. We look forward to your next visit with us!

Great hotel! Friendly staff, clean rooms, comfortable bed, great pool, good breakfast, convienent location for the Head of OK. We have stayed here two years in a row and would recommend and stay here again in the future!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Stacey, Thanks for staying with us and for the great review! Please come back and stay with us again soon!

Picked this while driving through Oklahoma City based on price and proximity to interstate 40. Big mistake. The service my family received during our stay ranged from mediocre to rude. The room wasn't any better. The carpet was damp. The room was poorly lit (even with all of the lights on) and it smelled like mildew. The whole place felt dirty. One side of the hotel faces a busy street and is quite loud. All ground level rooms have doors that exit right out to the parking spots less than 10 feet away.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
G, I am very sorry we made such a poor impression with you during your stay. I am also very surprised about the comments on the lighting in the room and the mildew smell. The rooms are brand new from floor to ceiling including carpeting and paint and we just installed new very bright LED lighting in every room. I would encourage you to contact me directly at 800.228.3903. I would have called you but in a search of our system going back 3 months to July 2017 there is no record of any guest with an Oxford, MS address. We had one stay from Oxford in September but that guest was from Oxford, England. If you did stay at our property, please call the number above and ask for the hotel GM. I would certainly want to check the room and address all of your concerns to your satisfaction. Thank you!

Having stayed at the hotel several times, been pleased generally with rooms. Breakfast was good,,, coffee though terrible. Hope they change brands. Would stay again. Location close to many restaurants.

The Saddleback Inn was located about 3 blocks off of I-40 in Oklahoma City. The small side street on which it was located was a little difficult to see and we drove past it at first. The streets were not well-lit so I had some problems getting around at night. The room was comfortable and clean with a breakfast buffet provided in the morning. There were several fast food type restaurants nearby, but not a lot of variety. It was a satisfactory place to stay near the I-40, but there are several other Best Westerns in OKC that have better locations in my opinion.

Stayed one night. Room was nice until you looked closer. Mold in the bathroom and holes in the lampshades. Parking was close to the room. Breakfast is at a restaurant in hotel, no taking food back to your room. Industrial/run down area but seemed safe. Bed was comfortable and staff was nice. Person that checked us in seemed like she was in a bad mood but did her job.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us. Please accept my apologies for the issues in your room and thank you for letting us know. Those should not have made it past a daily room inspection. I hope you will return and give us a chance to make a better impression!

I thought this facility was excellent. I loved the restaurant and bar area, altho I didn't use the bar. Enjoyed the fitness center. The room was great. The location was easily accessible. I would highly recommend the place.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jane, We are grateful for your business and want to thank you for posting this review. We greatly value all our corporate customers and thank you for helping to get the word out!

I make it a point to stay at the Best Western Saddleback, The price is reasonable, the rooms are nice, the location is super and the staff is always pleasant. My only mistake is that I never stay in the summer when I can take advantage of the pool, but the hot tub and sauna make for that problem.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We want to thank you for your loyalty and your past business. Thank you also for taking time to post this review. We look forward to many more opportunities to host your stays in the future!

Our 3 night stay, while enjoying Oklahoma State Fair, was excellent. The staff here are amazing, with great customer skills, and the attitude of" whatever it takes, to get the job done, is prevalent throughout. Patrick Powell, General Manager, went above and beyond, to make our stay even more enjoyable!!

This is a wonderful hotel if you want to just relax and have all you need on site. The restaurant has good food and none of those inflated prices to have it brought to your room, so tip your server well!! Nice little bar with a pool table and dart board. A GREAT breakfast buffet that is an actual buffet! Every time I go to OKC, this is where I stay.

In less than 24 hours, my husband and I killed 15 roaches. This is the worst Best Western I have ever experienced and I am always traveling for business. I emailed photos to the management as well and awaiting a reply.

DJaeger, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. West, Enough is enough. We've read your reviews on every imaginable place you can post them. Let's tell the entire story. You checked into our hotel on the 19th of September with a group of exhibitors at the State Fair occupying 5 rooms. According to your supervisor, your group moved from another hotel in the area that you had problems with. After staying six nights at our hotel without ANY issues mentioned from you or ANY member of your group, your room was mysteriously invaded by cock roaches on the night before you were scheduled to depart. So bad in fact that you claimed on other sites that you were forced to leave at 2AM. In fact, you left the hotel without checking out, or mentioning the issue to ANY member of our staff, presumably to get to your next Fair. You did in fact provide us with some photos that each have one beetle (NOT a roach) in them, but none of the photos show multiple insects as you assert. After a thorough inspection by several members of our management team and a professional exterminator, we can find NO evidence of ANY insects in the room dead or alive, or in either of the adjoining rooms. Yesterday I spoke with your supervisor that I met with when she originally booked the rooms and she confirmed that the group enjoyed their stay and she was shocked at the comments you have been making on public sites. I graciously accepted her apology on your behalf. On the morning of your departure, myself and our general manager attempted to reach you on the cell number ending in 1592. We left a message expressing our concern with your stay and NEVER heard back. I later learned that number belonged to your supervisor when I called her. Our GM did in fact respond to at least two of your on line reviews. This makes the third.

Reservation, check in and check out were timely and efficient. Rooms were well equipped and comfortable. Staff were professional and efficient. Location was well suited to my needs. The staff were more than helpful in locating a restaurant other than the one in the hotel that served a particular type of food that I wanted.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for being our guest and for the great review. We hope to see you again in the future!

Like New! This older property is in excellent condition. The rooms smell clean and fresh, with recent updates to flooring, carpeting and furnishings. Only issue is outside corridors, but hotel is safe and well lit. This is a large property that has been kept in tip-top shape, nice pool, hot tub, and fitness room. The breakfast is a full-buffet with fresh cooked items from a full service kitchen. BW Saddleback is a first-rate operation.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
I can't tell you how much we appreciate your business and this great detailed review. Thank you for taking the time to tell others about our newly renovated hotel!

Very nice hotel clean and a great breakfast. The staff is exceptional and very kind. Highly recommend this hotel to stay for business or pleasure. They have renovated the entire hotel and its very nice. A+

This is our favorite hotel in the OKC area. The rooms are always clean and service friendly. The grounds are kept very clean although the outside of the building is showing some signs of wear and its age. The breakfast, by far, is the best free hotel breakfast you will ever get. It is excellent. The pool and jacuzzi area is always kept very clean and is excellent. The value you get with this hotel is second to none.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Matty, We really appreciate your loyalty and past business and for taking the time to share your review. We look forward to having you here with us many more time in the future!

Our group liked everything about this place. The rooms were clean, the beds were comfortable, we slept wonderfully. The amenities are also great; fitness center, pool, breakfast, etc. Front desk staff and service personnel were friendly, and top rate. Highly recommended.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Allen, We greatly appreciate the wonderful feedback. We are so glad that your enjoyed your experience here! Please come back and visit again soon!

Wished we could have stayed longer. Only problem was ac not working in first room we were given. That was taken care of quickly. We were given another room within a matter of minutes. Only complaint is I wished they pancakes with the breakfast. Will return here in the future.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Raymonda, Thank you for taking time to review our hotel and thanks for staying with us. I did want to let you know that we do offer pancakes on some days of the week. French toast as well. We try to vary what we offer so long term guests don't get the same thing every day. We also offer eggs cooked-to-order on request. We look forward to your next visit with us!

I have friends and colleagues that love this place (especially for karaoke in the bar) and I am told by our business office that it is a pleasure doing business with this hotel. (Some have even hosted their family reunions here.) It's clean and the staff is friendly even if it is a bit dated. Breakfast bar was the typical foods (scrambled eggs, biscuits, gravy, bacon, sausage that alternated with pancakes and potatoes). The pool area looked nice. (Pillows on the king size bed were a bit small and lumpy but there were plenty of them.) This reminds me of a family hotel from the seventies for some reason. It was serene and quiet even though it's right off of I-40.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Debra, Thanks for staying with us. We hope you return soon!

Everyone and everything was great. Very good location. Breakfast was fresh and the breakfast area was very clean and well looked after. It had cooled off so we enjoyed a nice walk around the block which was very pleasant since we had a 6 hour drive ahead of us.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
John, Thanks for staying with us. It really has been some unseasonably cool weather. August was more like late September or October. We're glad you enjoyed the weather and our hotel!

We selected this hotel due to the convenience of the location. We are on the road a lot, and convenience is important. The check in process was good. We received very friendly service. We were made aware of the shuttle service that we could take to Bricktown for only $10. This was a great way to see some of Oklahoma City on such a short stay. Unfortunately the driver was not very friendly and seemed preoccupied. Almost like we were disturbing him by taking the shuttle. The room was comfortable. We like having the mini fridge and microwave because we travel with plenty of water and drinks. We like having a restaurant and lounge on-site. However, we also had a customer service problem with the young lady attending the bar. She was very involved with some friends and did not provide us good service. She even billed us incorrectly and we did not discover this until the next morning. We were able to get it straightened out before checking out. Overall, we did get a good nights sleep.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for this valuable feedback. Rest assured that the information you provided is being addressed. I appreciate the time you took to provide this information. I hope you'll return soon and give us to opportunity to host another stay for you.

We stayed for 4 nights. Our room was very clean and everything worked, including the a/c - we like to keep our room very, very cool & most hotels have a set temperature - this one did not. The bed was very comfortable and the room was very quiet, as far as the usual noise you hear of neighbor's doors closing, running, stomping, restroom noise, etc. The breakfast was far superior to that of our usual stays at other hotels in this price range. The restaurant was clean and the staff very professional. The front desk staff was also very friendly. We had one neighbor with a loud Harley motorcycle that revved it up over & over and even parked it on the sidewalk outside of our room one night, but he was gone the next day, so all was good. We did not report the incident. Otherwise, we had an excellent stay and were more than pleased with this hotel and all of its employees.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We greatly appreciate you business and the positive comments you took time to share. Please come back and stay with us again soon!

The bed and pillows were comfortable. The spa/jacuzzi was broken so that was disappointing to say the least. Don't go for the gym. The equipment was ok but it was a tiny room with no towels, the wipes were empty and there were no fans. Also, it's the same old story- if you forget something you rarely ever see it again. I called right away after forgetting a piece of clothing and they said nothing was turned in - shocking, right? Overall the place is clean and is ok for a one night stay.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. Kuch, Thank you again for staying with us. While I am pleased we were able to return your pictures and glasses case that were left in the room I regret that no shirt was found by our staff. Please accept my apologies for the spa heater being out of service for 24 hours. As you can imaging that amenity gets a lot of use and we did have a part fail. We overnighted the replacement but it did leave the spa without heat for a day. These are not typical experiences so I hope you will give us another try on your next trip to Oklahoma City.

Busy place, but generally most reasonably price of all area Best Westerns. Breakfast is always top notch. Place is clean. Area safe. Numerous restaurants around for dinner. Freeway access minutes away.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
David, Thanks for staying with us and for taking time to leave your review! We appreciate you!

Very convenient location in this hotel just off I-40. Hotel has restaurant onsite for dinner or drinks. Breakfast is included in the rate and served in the restaurant. Rooms are good size and being remodeled. Nice size pool in the center. Staff are friendly.

Everyone was nice and professional. The rooms were clean and well kept. Good water pressure in the showers. It had a nice little bar and breakfast accommodations. Wish I would have tried their restaurant.

Probably one of the worst hotels I have stayed in ever, other than a Motel 6 back in the 1970s. Seriously. Vagrant panhandling part of town, they sleep in the open stairwells at night (evidenced by filthy blankets and clothes on stairwell in early morning). Didn't sleep that night, so loud the sound of the interstate next to it and the vibration from the interstate made it feel like you were sleeping under the freeway bridge. Panhandlers next to property off freeway exit, had to watch car throughout the night; yes, it's that bad. First time I slept with handgun under pillow in a long time. Do not stay her or on this part of town with a trailer of belongings; do not leave valuables in your car or truck. Do not stay here if you are moving and have a moving truck with you. Linens need to be "refreshed" by throwing away and getting new ones, I did not want to sleep in the bed for concern of picking up something I did not want. Yes, that bad, but I was too tired from traveling to look elsewhere at the time. Room was dark, dingy. Employees at front desk very nice, very helpful, and breakfast was excellent, but still had to deal with no sleep the night before. Save yourself the trouble, the money, and lack of sleep, bypass this one completely. Drive 1 hour away from Oklahoma City to Weatherford, OK, and stay at the new, clean, beautiful LaQuinta instead; you won't regret it! Oklahoma City has gone the way of panhandlers and vagrants, unfortunately, just as many of our cities these past 8 years. Keep yourself and loved ones safe, stay clear of this property. Don't believe any good review on this one. I should have taken pictures of what this place is really like and posted them. If there was a review in the negative integers, I would have chosen it.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
It is regrettable when individuals for reasons known only to themselves make a decision to post false and misleading reviews about a business in an effort to harm or slander them. After completing a more than one million dollar total renovation that we are extremely proud and excited about, our only response to this "over the top" and misleading commentary would be for others to look at the 800+ reviews for our hotel and decide if this is consistent with the experiences of others and whether it was posted honestly.

Great bed and awesome pillows. The breakfast is very good and we stayed two nights. The room was clean, only found one area that had ice but wasn't too far from our room. We have stayed here in past years and decided to come back again.

I stayed here while on a road trip across the country last week and it's a decent place to spend a night. While the bed wasn't very comfortable and the room was a bit dated, it got the job done and was a good price. This is not a luxury motel and shouldn't be treated as such. The breakfast offered a nice selection of fruits and the parking lot is well lit. If traveling through Oklahoma City again, I'd stay here.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
David, Thanks for staying with us! We're looking forward to your next visit!

I was completely shocked when I pulled up to the hotel. It was more of a motel than a hotel. Dirty inside and outside, inside the rooms were disgusting. I have been rating on TripAdvisor for several years good and bad. I have never seen a Trip Advisor recommended hotel that looked this bad.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Lewis, As I expressed to you in our phone conversation yesterday, we regret that you were not pleased with your stay. However, the content of what you expressed to me in our conversation is not consistent with this review. You told me there were no issues with your guest room quality or cleanliness. The two issues you expressed to me that caused your negative impression were that your room was exterior access and you prefer interior access and that you did not like the location of your room. I can understand and respect that. I mentioned other areas that I felt you might view more favorably and I extended an offer to personally manage your next stay, offer additional discounts and insure that you had a room location that met with your approval. Perhaps this review was written prior to our conversation. It is certainly misleading to others based on the information you provided to me directly in our phone conversation. As I expressed to you, we value your business and we are confident that we can provide you with a quality stay that meets with your approval. The offers I made to you remain open and I hope to hear from you again soon!

This hotel is ok but had a few shortcomings. The room itself was very clean but the tub drain wouldn't drain, and there was also rust around the drain. The internet was horrible. Our room faced the freeway and was very loud.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Laurie, Thank you for staying with us. Please accept my apologies for the internet issues. We have identified an intermittent issue with the switch and access point that server just that small section of the West end of the building you were in. This is being rectified and will not be an issue going forward. I hope you will try us again so we can provide you with a more typical experience. Please feel free to contact me directly and I will be pleased to work to provide you with a preferred location and VIP your next stay.

Great place to stay, near the conference we were attending. Breakfast was good, quality amenities and great staff. We didn't realize how close to the airport we were but it wasn't an issue for us. The pool area is beautiful and overall this was a great stay, will be visiting again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Katherine, Thanks for being our guest and for taking time to post your review! We appreciate your business!

The décor is a little dated, the pool area is ok, Hotel was quiet during my stay which is a big plus. However the breakfast needs a lot of work, I'm not sure the staff has ever sat down to eat as if they were an out of town guest. Nor have they stayed at a hotel that offers breakfast.

DJaeger, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kevin, Thanks for staying with us. I deeply regret that you did not enjoy all aspects of your stay. We just completed a complete renovation of all of our guest rooms that includes new carpet, paint, bedding, headboards and LED lighting. New desk chairs as well as side chairs with an ottoman will soon be added. Normally guests rate our hot breakfast buffet very highly on their evaluations, We'll definitely take a closer look in the morning and make sure everything is up to our high standard. I do hope that on your next trip to OKC you will give us another chance to impress you. Don Jaeger

A very clean, comfortable, well maintained and reasonably priced hotel with a great staff. The breakfast service surpassed that which we received in any other hotel during our trip in amount of choices, staff and cleanliness. This hotel was one of the highlights of our trip. I wish all of the hotels we stayed at were of this caliber.

DJaeger, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
John, Thanks for staying with us! We really appreciate you taking the time to share a few kind words about your stay. We look forward to welcoming you back on your next visit to OKC.

Hookers, drug dealers and druggies will walk up to your room and harras you. DO NOT STAY HERE. They will wait for you to walk out of your room, walk to breakfast, stand near vehicles with uhauls or trailers. Poor security, staff DOES NOT CARE. The location is sketchy, and the doors can easily be kicked in. Overall a 2/10 for quality. Just don't stay, take my word and go to the holiday inn or if possible Le the Sheraton.

DJaeger, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dear Mr. Shifflett, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I must confess that I find your review of your stay to be uncharacteristic of the the experience and reviews that vast majority of our guests enjoy and write about. We have uniformed security officers patrolling the grounds and have no references to the type of activity you reference and certainly none in our restaurant during breakfast. Your claim of "hookers, druggies and drug dealers all over" is in fact ridiculous. Perhaps there is another issue that upset you, and I'd be delighted to discuss it with you in order that we may take corrective actions. If I can provide any assistance, please don't hesitate to contact me directly at 405-947-7000. Don Jaeger

We didn't like it Breakfast very poor, airco very noisy, not very clean and internet very bad. We couldn't connect our phones to internet, very poor quality of the breakfast, the eggs were very cold and not much variety , my son loves waffles and other type of cereals the hotel does not have I shut down she airco sine was extremely noisy

DJaeger, Director of Sales at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Munoz, Thank you for staying with us. I regret that you had an enjoyable experience. I have asked our engineering department to check the AC unit in room 1067. During you stay we had a very high occupancy and our incident logs do not reflect any reported guest issues with internet connectivity. Perhaps it was a device incompatibility issue, however we will run a check and verify we have our standard 100mbps down and 25mbps up normal speed. Our complementary breakfast buffet normally one of our highest ranked guest amenities. I do apologize for the condition of the eggs and pass you comments along to our Food and Beverage Director. I do hope you will give us another opportunity to provide you with exceptional service the next time you visit OKC. Don Jaeger

We stayed here one night on a trip west. When I booked it we requested a quiet room. Yes, a request is just that--a request--but when you're asking for quiet and you're given a room so close to the freeway that the door and floor vibrate all night it's a problem. I've never seen a hotel built so close to a freeway (the photo I've enclosed was taken standing in the door of the room). The sound of semis roaring by all night made it impossible to get a decent night's sleep. With little sleep, my husband and I went down to breakfast and then went to the front desk to ask for a grab and go bag for our daughter so we could leave. The profoundly unhelpful front desk clerk, Jeff, said they weren't available. We'd asked the night before whether they'd be available and were told yes. There was nothing in the breakfast area to take away and a sign saying you couldn't take food from the breakfast room anyway so we left and bought daughter's breakfast elsewhere. We mentioned how loud the room was to front desk clerk Jeff and his response was "there's nothing I can do for you". So much for the signs in the rooms saying they want customer satisfaction and to talk to the front desk if you have any problem. This hotel is WAY overpriced for what you get. There are much less expensive motels and hotels all around it. We've stayed in hotels and motels all over the US and several other countries. We've never had a worse night's sleep than this hotel. Do yourself a favor and skip this place unless they assure you that you won't get stuck in the rooms at the back, with the freeway right on top of you.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Deborah, Thank you for taking my phone call this morning and thank you for graciously accepting our offer to return and give us another chance. We want to regain your trust and replace this experience with a positive one more typical of what our guests expect and what they experience when staying with us. Your letter went out this morning and I look forward to hearing from you when you are ready to make your plans for your next trip through Oklahoma City. Thanks again for your business and your willingness to try us again!

The Hotel was decent need some updating the air conditoner in the room didnt seem to get cold much but the elevator definitely needed a update seemed like the elevator was gonna break down very scary to ride.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Leslie, Thanks for staying with us. I'm very sorry the elevator scared you. It was never a safety or functionality issue and you were never in any danger. It needed to have some hydraulic fluid replaced which causes it to make noise. It took American Elevator about 24 hours to respond to do the 5 minute fix and all is good. They are supposed to check this during quarterly inspections and obviously missed it. They've promised not to let it happen again. I hope you will come back and stay with us again soon and ride our brand new elevator in the main lobby!

Best Western Plus Saddleback Inn and Conference Center in Oklahoma City has it all. We enjoyed a suite next to the pool area for a birthday celebration recently for my brother. We found the hotel and grounds beautiful and the restaurant food deliciousl. Our waitress graciously provided everything we needed, including extra desert plates to serve the cake we had brought in. She joined in singing Happy Birthday to this beloved family member along with the people from the next table! Thank you, Best Western, for helping us create for my brother a very happy birthday experience!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We are so honored that you chose to have your special occasion here at our hotel! Thank you for taking time to leave this positive review. We hope to see you again soon!

The hotel is reasonably nice and does have a decent breakfast available with plenty of seating. The staff are all nice and courteous. Our room was close to the highway so it was a little noisy but ok. Overall our stay was nice.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dawn, Thanks for staying with us. Please come back again soon!

Good clean rooms, excellent breakfast. Best location for State Fair Park. Friendly helpful staff, great pool. Limited parking, and we had some tools stolen out of our truck in the parking lot, but the hotel itself is great. More parking would be great.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kathryn, Thank you for the great review and we are pleased you enjoyed your stay. I had not heard about your tools so please let us know any time anything like that happens. We have security cameras all over property and it's always good to file a police report in case they are recovered. We appreciate your business!

I have been staying at this Motel for over 20 years and it is one of the best that I have ever had to stay in my travels.....even better that the $400.0/night domed snob places in some of the big towns.

The appearance for the lobby was very nice. The rooms furniture could use some updating. The room was clean and worked well for an overnight stay. Twice we could not find our room because of the layout of the hotel. Overall experience was a good one.

I placed a reservation and was told I could check in at 2pm. Well I get there and was told it was 3. I also asked for a pool side room when I placed my reservation and was given a room out by the hiway that is no where near the pool at all. I went back In to complain and the night manager had to give me a room that was closer but still was not by the pool like I requested. I stay here softer as I go to okc. I have never asked for any certain room but did this time. I think because of allm the problems I should of gotten a free night or a upgraded room. But didn't receive either. In fact I had to wait till 4:30pm to get tok check in.

Best Western west of downtown near I-40 junction. It was very nice room, great services. The best hotel I have been in all year. Wifi was a little slow. Everything else was GREAT. Best nights sleep I have had all year.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Billy, Thanks for staying with us and for taking time to post your review. We appreciate the positive feedback. Let us know next time you're here if the WiFi is not super fast. We have Cox's fastest available commercial internet service at more than 2.5 times the Best Western required download speed. It may have been something as simple as rebooting an access point, so if it's not fast next time, let us know and we will address the issue.

Highly recommend, pool was very clean, there is also a hot sauna and breakfast food buffet was very good, very pleasant staff and the grounds were very well taken care off. Was a short drive to Bricktown.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mark, Thank you so much for staying with us. We appreciate the time you took to post this great reviews. Please come and stay with us again soon!

I enjoy this hotel because it is close to anything I may want to do or need when I'm in town. The serve a nice hot breakfast, the rooms are large and clean, and the staff is always friendly and helpful.

The room was very well laid out, and the furnishings were quite comfortable. The mattress was firm but comfortable enough for sleeping, with lots of pillows. The a/c worked well, even though it was over 100 degrees outside. It ;was a little noisy, but we became accustomed to the sound after a while. The carpeting was well-padded, and the tiled areas were clean with no chipped areas. Towels were plentiful. The décor is rustic western but not overdone. The only detractor was that the ice and vending machines were on a separate floor, although it appeared to me that thee was sufficient room in the breezeway to have placed an ice machine. The ice and vending machine was in an enclosed area accessible only with my room key, which I did not know prior to leaving my room. I just happened to have it with me. The cost was a few dollars more than where I stayed the night before, but it was well it.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Joann, Thanks for staying with us. Please accept my apologies about the ice machine location. We indeed did have an ice machine very close to your room but recently installed a new additional elevator where it was located. We are looking for a location that we can get power and water to in order to reinstall that machine. We hope you will return soon and stay with us again!

Just Awesone Everything About This Hotel Was Great. Had Everything I Needed Without Leaving The Hotel. My Kids Enjoyed The Pool Each Night We Stayed. The Rooms Were Perfect Could Not Ask For Anything Better!!!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Peter, We appreciate your wonderful comments! We are glad you enjoyed your stay and hope you'll return soon!

Where to start? We had to move rooms 3 times to find one with a (somewhat) properly working AC... When we got to our third and final room around 10 pm we decided to settle on it as we were all tired and sick of moving from place to place. At least it was only 73 degrees inside room #3 vs. the 77 degrees in the two previous rooms. The AC continued to be a problem, as it never actually got down to the set temperature until our 3rd and final night. We complained several times to the staff, and with the exception of one maintenance man, no one seemed interested in helping or offered any apologies. I am 8 months pregnant, and felt like I was going to melt trying to sleep in a typically 73-74 degree room at night (we set the AC at 69 degrees). We did ask a couple other guests in the pool area and no else seemed to be having any issues, or maybe we just like a colder room than most people. Either way, I've never had this issue anywhere else and when I set a thermostat I expect it to be able to maintain that temperature. As far as the room goes, it was only adequate. The furniture seemed pretty outdated, especially the worn out cushions in the seating area. The beds were too soft for my liking, but there was a good selection of pillows which was nice. Nothing special about the bathroom. Appliances were definitely older but worked well. Did seem to have newer carpet and updated TVs. Only one of the phones in the room worked. They did have a sign up in the lobby stating they are remodeling, which might explain the outdated furniture. What that doesn't excuse to me is the rooms we had to pass by every day that were obviously being renovated with trash and litter piled in the windows, furniture left on the balcony, and a huge roll of carpet next to the ice and vending machines. I understand being in the process of remodeling but the least they could do is pick up after themselves. Cleanliness seemed to be something that was lacking all around. There are cigarette butts left all over the ground everywhere (including a few in the hot tub area that were there for two nights without being removed), a huge trash bag was left behind by housekeeping that also went unnoticed for two days, dust all over the windows of the restaurant that seemed to be coming from the ceiling fans (seriously I could have written my name in it), dusty blinds in our room, hair in the shower, splatters on the toilet, and to top it off we found a DEAD MOUSE before checkout our final morning - GROSS! The general atmosphere of the hotel isn't desirable either. I'll admit that hotel staff can't control what type of guests stay there but over the weekend (especially Saturday night) the hotel seemed packed with some... interesting... folks. Including a guest who had passed out on a bench from what appeared to be some sort of overdose, which was not exactly what I wanted to explain to my 6 year old on the way back from the overly crowded pool. This might have something to do with the general location of the hotel which is in close proximity to two strip clubs and an adult novelty store. Breakfast was better than most, but nothing I would ever pay for. If you're like me (a typical non-breakfast eater) it was adequate. My husband, however, (big breakfast lover) was not impressed at all. The gravy was the most unappealing thing on the buffet. It was some sort of pepper gravy without any sausage in it that definitely looked like it was from a packet. My 6 year old even said it didn't taste good. I did not see a manager on site the entire weekend. There are a couple positives I will close with: the landscaping is beautiful and well maintained, the internet in the lobby was quick, my son loved the pool, and there seemed to be plenty of parking. I can't say our entire experience was awful, but I also can't say that I'll ever be back.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ms. Bell, Following our conversation yesterday, the free room night certificate that we sent you and the 1,000 bonus Rewards points we issued to your account, you had indicated your satisfaction with our response. Perhaps this was written before that conversation? I understand that the initial primary reason you were upset was because you attempted to cancel an Advanced Pay/No Cancel rate plan through a 3rd party and decided to stay rather than lose the money you had been charged. We were happy to reinstate your cancelled booking.com reservation. Hopefully your indication that you plan to use the complimentary night certificate indicates that this was posted before our conversation.

We stayed here for one night as we came down for a day of shopping at the outlet mall that's near by. Hotel staff was nice, the room was nice and clean, recently remodeled! We hit the pool in the evening for about 3 hours and had a blast! Rustlers bar was onsite and was a very nice little bar! A few tvs and a pool table and dart board. Check out was quick and easy! This was a nice stay for the night and the hotel was close to several eating and shopping options as well as a couple area attractions like Whitewater Bay, Celebration Station, and The Outlet Shoppes of Oklahoma City!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jereme, Thanks for staying with us. We have a lot of people who stay here to go to the Outlet Mall. I hope you found everything you were looking for during your trip and we look forward to having you as our guest again soon!

This wasn't the only hotel used. We had traced from St. Louis area to Las Vegas. We were in our way back home in St. Louis when making the stop in Oklahoma. The BW Hotels are what we normally prefer they always have nice clean facilities and the breakfast is always wonderful thank you.

Had a good experience. Tile floors in the pet rooms!!! Plenty of room. Even though the room was not ready upon arrival (after scheduled arrival time) the reservation desk did all they could to prepare our rooms in a timely manner. I will definitely stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Catherine, Thank you for being our guest. We appreciate your business!

Arrived at this hotel after completing the longest leg of our Route 66 trip from Chicago to Santa Monica. This was day 7 already in our 21 day trip itinerary, which was 500 km / 310m from Springfield Mo, via the corner of Kansas Ks to Oklahoma City. Finding the hotel was easy enough as it is located straight off the Interstate and after such a long drive I was really looking forward to a cold beer. The hotel bar was dark and uninviting, verging on the unwelcoming. We did enjoy the pool and hot spa, pool outside to cool down and the spa inside to relax. Our room was clean and spacious enough with fridge and cover maker, but nothing special. The real let down was the restaurant, I know it was knocking on a bit at @ 8.30pm, but we were not greeted on arrival and were totally ignored. On reviewing the menu it appeared to be overpriced and not what we were seeking, so we decided to go out an find our own restaurant. The first thing we noticed was that there was no pavement (sidewalk) so for safety to save walking in the roadway, we drove no more than 800 yards to Denny's. This was great and made for an excellent evening. We did enjoy our complimentary breakfast in the hotel which was served in the same restaurant we left the evening before. This was the second of single night stop overs of four, which would end when we arrived at Santa Fe. Day 8 was another 260 miles to yet another state, Amarillo in Texas. It has to be said that this was the least favourite of the BW Hotels we stayed in during our trip.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Martin, We're sorry we didn't make a better impression on you during your stay. I hope you'll consider giving us another chance to show you our true colors!

Attended Garth Brooks concert and hotel was within a few miles from the venue. They are renovating their rooms, but ours was complete and very nice. Rustler's restaurant was great for lunch. Very friendly waitresses. We would stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Debra, Thanks for staying with us and for posting your review! I'm jealous of that Garth Brooks experience you had. Thanks for staying here for that event!

We stayed here for 6 days. Everything about our stay was great. Room was clean. Staff was more than helpful. Cleaning staff was awesome. The free breakfast was wonderful every morning. Check in and check out was super easy. We had a great vacation.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jackie, We enjoyed having you here as part of our "family"! Please come again soon and thanks for the great review!

Nice and clean place to stay the staff was knowledgeable and courteous. The pool, hot tub, and Sauna were all in working order. Extra towels by the pool was a nice accommodation. A shuttle to nearby places was a nice surprise without having to rent a taxi or uber.

My family and I stayed here for 2 days. Our stay matched most of the reviews. The breakfast is very good!! We had a comfortable clean stay. The staff was nice and they were helpful. If we returned to the area we would stay here again. The

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us! We appreciate your business!

Hotel was updated and very clean! Staff was friendly and pool was perfect for kids. Breakfast was also wonderful. It was very easy on and off I-40 for a quick stay to then gas and go after we filled up on free breakfast! Excellent stay!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tonia, Thank you so much for your great comments. We are honored that you chose our hotel for your family's stay and pleased that you enjoyed the hotel and staff. Please come back and stay again soon!

Other than a mistake on our bill, rooms not being ready even though we checked in late in the day, and a dead mouse in one of the rooms that caused us to relocate from that room, the hotel is pretty good. The kids loved the pool and all our concerns were promptly addressed.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Ann, I am glad we were able to quickly address your concerns and that you enjoyed your stay. I hope you will return in the near future and we can provide you with a more typical and less "eventful" stay the next time....Thanks for your business!

I had a really nice two night stay at the hotel. The check in was quick, the room was newly remodeled and I love the properties with an outdoor pool. Some places prepare a better breakfast, but this was just passable,

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Cheryl, Thanks for staying with us and for taking time to review our hotel. We appreciate your business!

This hotel was excellent and would definitely recommend to anyone in the area or who needs a mini vacation. It was clean, the staff was friendly, and very helpful, the rooms were nice and cozy plus it is located in the middle of tons of restaurants, near a Walmart and downtown okc was amazing.

Kids and family enjoyed the breakfast buffet and pool. Our room was a family suite that slept 6, but not comfortably. I would not recommend the suite. The Sofa bed was missing springs and really out of commission, we should have asked for a new bed, but we did not, our fault for not requesting a new one. Our room was in fair condition...they were remodeling while we were there. I imagine that they remodeled our room the morning after we left:( Too bad we didn't book it a week later :) I think the staff was a bit overwhelmed with the remodel.

Great place to stay for the IEA Nationals and NRHA event. Location was great. Bed a little hard and would liked to have had a firmer pillow. Internet a little slow. Otherwise great stay. Would do again.

The outdoor hallways to the room were very narrow and gave us a little trouble maneuvering the luggage cart around. The room was clean if a little outdated. The quality of the breakfast was good and the staff was very attentive, but it could have used a little more variety of fresh fruit. Overall the room was an OK value.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Douglas, Thank you for staying with us and for your great feedback. I hope you will return and give the honor of hosting your next stay in OKC!

Location easy to access from I-40. Rooms next to highway can be noisy, so if you are a deep sleeper, no problem. Room clean, check in was a bit iffy because our room was not ready by check-in time. Staff showed some flexibility by putting us in the only other room where travellers had not shown up yet. Staff was friendly and accommodating Rooms were good, clean, beds comfy. A large dog show was in town and there were lots of dogs staying - but we didn't hear any of them and didn't smell dog (or any pet) when we walked into the room. Breakfast, which in years past has been a big selling point for this hotel, was not up to par. The eggs were hard, hash browns soft and no bacon at all. Check out super easy. Will stay again - benefit of doubt due.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Lisa, Thanks for staying with us and for your review. Thanks for the feedback on breakfast as well. We had a few comments to that effect that weekend and found out we had two heating wells go bad on the buffet. Those have been repaired and our F&B Director is working with the staff involved in helping them to understand and adhere to our long established breakfast standards. Thanks for all your business!

Just ok. Do not eat the food at the restaurant. I did not see the fitness area. They should move that into the main building. The bar looked old and dark...I didn't want to go in there. The vending on the second floor was not working. The a/c smelled like it was burning in the middle of the night. The grounds and the room were clean but the décor is OLD OLD OLD and tired.

Location was an easy on & off I-40. Outdoor pool was nice and the inside hot tub seats 4. I didn't use the sauna. Room was close to pool so it was a little bit noisy until about 6 pm. Good WiFi. The airport was nearby but I only heard one plane. The restaurant was nice. Ask your server if the Mexican dishes are very spicy. Wish I knew before I ordered it. The breakfast buffet was filling. One of the better breakfasts I've had on the road. I would stay there again.

A lovely hotel, very clean and newly refurbished room, staff very friendly. Wouldn't recommend their Mexican style Quesadillos as they weren't the best. The breakfast wasn't bad, better than the evening dinner and was complimentary.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your positive review. I have passed on your comments concerning the Quesadilla to our food department and evening chef. That's normally one of our more popular items. I hope you'll return soon and perhaps try one of our Black Angus steaks or our Bourbon Salmon which is excellent.

Great Staff, Great Room and a even better breakfast! Everything is close by which makes more time to enjoy without wondering around looking for places. When we are in the Oklahoma City area again, we will be staying at Saddleback again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Sonny, It was a pleasure having you as our guest! Please come back and stay with us again soon!

Great hotel, friendly and helpful staff, excellent food, clean room, nice pool, nice restaurant, handicapped room was nice. Easy check in, friendly staff, nice parking area, hotel is located in a nice area away from the freeway! Very quiet area, we really enjoyed our stay!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Dale, Thank you for staying with us and fr your positive review. We really enjoyed having you as our guests and hope you return soon!

1. Staff very unprofessional very unfriendly. The appliances in the room did not work. Also, having not just my name but all the information. 2. I was there for a Medical appointment for my son. I asked if BW Saddleback Inn offered Medical Discount He said no but if you are a OU Fan and I wouldn't even know how to prove it but I could have got a discount for that. Really.... To a mom who son was facing heart surgery this was the last thing I needed. I will not be back. I think this is very sad. If you want to offer us something start offering medical discounts to families who have kids that are sick. My son is 19. But he still deserves the same respect.

The staff was super friendly and the hotel was clean and inviting. The Pool was clean and offered a nice cool down after a long motorcycle ride. The breakfast was plentiful and kept full on the buffett-we enjoyed it very much

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
We do love our Route 66 motorcycle friends and we are proud to be an official "Rider Friendly" hotel. Thanks for staying with us and for taking time to review our hotel!

Tough neighborhood but place was great. Nice pool, clean, safe room, great breakfast. Great value for us as we were visiting someone in the hospital. This was the best and cheapest place to stay. Breakfast was extra nice.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for the great comments and for choosing our hotel while visiting your friend. I hope they are doing well and we hope you'll return soon for purely leisurely reasons!

Great staff with quick check in and check out. Rooms are very clean and have been newly updated with nice amenities Nice safe area and great pool and plenty of parking close to your room. Excellent service in restaurant with good food and great breakfast buffet. Easy to get to anywhere in the OKC area from this location right of the interstate.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your great comments. We're glad you enjoyed the new look and hope to see you back again soon!

Excellent room for the price. Good location in Oklahoma City. The room is very comfortable. The bed is also comfortable. Quiet location. The breakfast is more than good. It's a large breakfast buffet with southern style biscuits and gravy.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Joyce, Thanks for staying with us and for taking time to review us. We hope to have you as our guest again soon!

Breakfast was amazing but room could have used more them 1 roll of toilet paper and shower cleaned better. It still had soap in from previous stay. Staff was nice minus when I asked for more towels. The male staff member looked inconvenienced

had a fabulous time, - nice pool, clean room. breakfast very nice - lots of fruit also. the internet was clear throughout the room and whole hotel. check in and out was very efficient and fast. lots of parking.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kelly, Thanks for staying with us and for your great review! Please come and be our guest again soon!

My stay at Best Western was great. The staff, the room, the morning complimentary meal was the best that I've seen and experienced in my recent travels. Always plenty of warm food, great variety and enough to stuff a person. The location is easy on and of the freeway. Would definitely stay at this hotel again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Lowell, Thanks for the great review and for being our guest! we look forward to having you as our guest again in the future!

Stayed here during our vacation and found the hotel to be a great last night on our way home. Great room (King Suite). The staff was extremely helpful at all times, the room was clean, and the breakfast was good.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
April, We're so glad you enjoyed the hotel! Thanks for staying with us!

Personnel at the desk were fine. Room was fine. Internet was totally inadequate for a full population. The restaurant was terrible, so if you arrive around 9 like we did and were too tired to wander for food, just go get some fast food. The restaurant food was a disgrace.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Lauren, Thanks for staying with us and taking time to post a review. Please accept my apologies for your PM restaurant experience. I'm not sure the circumstances however I have shared your feedback with the staff and managers on duty the night of your stay. I am not sure what issues you had with your internet access but we have the highest capacity and highest speed service available from Cox Business and have had no reported problems. We have 24-hour support so if you have an issue in the future please call us. It could be something as simple as an access point needing to be rebooted. I hope you will give us another try on your next trip to OKC!

They were in the process of remodeling and it will be better when is is finished; however, the stay was good! The room was clean and the linens were mostly adequate. The room needs more than two wash cloths. The breakfast was good, the meals with the conference were adequate but not exceptional and the help was very friendly and courteous.

Great location and great meeting spaces. The meals were delicious and beautifully displayed. There was no shortage of the items on the buffet. Anything we asked for whether It was water or an extra glass of tea were promptly taken care of my the staff. The pool area was easily accessible for those who wanted to swim. I totally enjoyed my stay.

This is the 2nd time we have booked and stayed at this Best Western for the Frontier City package. It's clean. There's an outdoor pool for the kids. Full breakfast buffet included with stay. No complaints.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for coming back and for providing this feedback. We definitely appreciate you business and you loyalty!

didn't have time to use many of amenities. but did take a look at them. pool clean. sauna nice. I didn't go in bar. breakfast buffet was good although where was the freakin bacon? fitness center was small. 2 treadmills, 2 elipticals and a universal machine. room was nice and clean and beds were comfy.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thanks for staying with us and for taking time to review our hotel. I'm not sure where the bacon was unless it was sausage day. We do alternate bacon and sausage just to avoid having the same thing for multi-night guests. I'm with you though, bacon is the bomb!

Breakfast was awesome! Other guests were pretty loud, as our room faced the pool where guests stayed out late which made getting to bed by 10pm (to hit the road early the next morning) difficult. Staff was friendly and helpful.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
GirlyGirl, Thank you for the AWESOME review! We appreciate you and we're glad you enjoyed your stay!

Always best value in Okc. We start our looking here. If they are full then other BW locations. Great full breakfast buffet. Rooms are great. Very friendly staff. Comfortable rooms. Easy access. Highly recommend .

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Kevin, We appreciate the great review and your loyalty to our hotel. Thank you for all your past business and for spreading the word!

This motel is situated convenient to the airport but a long way from the city centre. The motel does provide a shuttle bus service to assist people without cars. We found it adequate to our needs. The rooms are neat and comfortable. The pool is a need when it gets hot!! Breakfast was a little chaotic when crowded. We were there over Memorial Weekend and to be fair the place was packed. We thought the options were limited. The staff were friendly and thoughtful. Certainly a positive experience.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us over the Memorial weekend! I am pleased that you took advantage of our shuttle services and enjoyed your stay. I hope we will have the pleasure of having you as our guest again soon!

A recently remodeled room, very nice. We arrived at OKC airport late, tired and ready to crash. No hassle checking in, close parking, great room. Breakfast the next morning was a delightful surprise. Great value and very nice staff!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Jimbo, Thanks for the great review! We appreciate you!

Greater by pleasant front desk clerk, Josh, and he was helpful in getting us checked in quickly. The room was clean. The beds were perfect with extra pillows. Everyone loves extra pillows! Room was at a pleasant temperature throughout the night. We woke to a delicious breakfast served in the lobby. Steve approached us to inquire about our stay. Overall could not have asked for anything that was not readily available. Very enjoyable stay.

SaddlebackGM, Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your positive review. We look forward to having you back again soon!

This is our favorite hotel in the OKC area and we usually stay here. They have been doing renovations, including new carpet in the rooms! We always enjoy our stays. The breakfast is always good and the late check-out (noon) is very handy. Parking can be a bit tight when they are full, but usually it's not a problem.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for being such a loyal repeat customer! Yes, we are doing a total renovation of all guest rooms, public areas and meeting rooms. We're excited about it and glad that you noticed the changes. Please come again soon!

Nice hotel, parking could be better, but rooms and service were great. Breakfast was nice, but would be better if they offered to go bags for guests who leave early like other hotels instead of stating break fast for here only. Some of us have to be at work before 6

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for taking time to post your review. I did want to let you know we do have "Grab n Go" bags at the desk for a breakfast alternative for early risers like you described. I apologize that we didn't do a better job of making you aware of that. Please come and stay with us again soon!

I needed a last minute stay in Oklahoma City and found the Saddleback Inn. First surprise, it is nestled in an industrial area, flanked by other chain hotels. It is in close proximity to the airport. I was traveling alone (female) and my room was situated in the courtyard right outside the pool area. I felt very safe. The daily breakfasts was a full breakfast and very, very good. I also had room service one evening and the chef maid up an individual order for me (I didn't want a big meal) and delivered it herself! I was very impressed. The grounds have a "forest" feel to them which was reinforced when I saw a small bunny nibbling grass about six feet from my door. The bunnies were out the next morning on the large lawn area. Really cute.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your great review! We appreciate your business and the time you took to comments. Please come and see us again soon!

Hotel was very nice, bed needs a 3-5 inch topper on top of matters to make it better and maybe my pillows. It's in a good location and staff is very helpful & knowledge about the operation and things to do in Oklahoma City.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for staying with us and for your positive review. We hope to have you back again with us soon!

Enjoyed taking in the memorial and learning about the horrific event. Also the eatery- Fish camp had great food. The waiter was very accommodating to us as newcomers traveling through. Unfortunatelly we were only in Oklahoma City for short time but it had a welcoming feel to the stay

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Donald, We really enjoyed having you as our guest if only for a brief stay. Please come back when you can spend more time and see more of the sights and take in all the city has to offer. Thanks again for staying with us!

This a great Best Western! Very friendly and helpful staff! Very comfortable rooms with everything you need. My dogs loved it here. It is very pet friendly! I was able to relax enjoy some great food and just have a great stay!

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Chris, We enjoyed having you and your furry family member with us. We appreciate the great review. We value our guests with pets so much that we have a designated pet friendly building just for our guests with pets with plenty of grassy areas by the rooms. Please come back and stay with us again soon!

We stayed here for two nights while visiting the sights in OKC. We were here over Mother's Day Weekend. We had one of the newly remodeled rooms. The bed was comfortable. Internet worked very well. Breakfast was very good. There is an outside pool. Reception was very helpful in answering our questions about places we wanted to visit. We would stay here again.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you for spending Mother's Day with us! We appreciate your business and we're glad you liked the newly renovated room! Please come back and see us again soon!

We stayed here overnight whilst travelling across America. The reception area is well out with a ranch theme to it, booking in was simple receptionist friendly and gave us directions to our room. This was huge and well appointed everything you need. We went to the restaurant for an evening meal, the choices were limited and when the food arrived it was average. We then went into the hotel bar, we assumed this would be a lounge type bar like majority of hotels have, however it was basically a truckers bar. Minimal hard seating several televisions playing sport and obviously full of truckers, not the sort of place you would expect in a hotel. If these two issue would have been more acceptable it would have gained a higher rating.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Chalkie, Thank you for staying with us and for your positive comments about our lobby and guest rooms. I have passed on your comments about the food to our F&B Director to follow up on. We normally get very good feedback on the food in our restaurant so please accept my apologies for not making a better impression during your visit. I think there's a misunderstanding about our Club, Rustler's Saloon. It is a Western themed non-smoking Sports bar, hence the number of large TVs playing sports. It is not a "Trucker" bar and those were not truckers around the bar that you saw. They are Energy Industry Rig Hands who are here for several weeks working for a National Energy company on a local project. I promise you they are very nice hard working men who just want a cold adult beverage after a long hard day. We appreciate your business and we hope you will come back and give us another try on your next trip to OKC!

This place would normally be rated at 3 but given to exemplary handling of failed power and hail storms I have to say I was at the least VERY impressed. They even managed to get a warm breakfast up. Bravo Zulu to you.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
AngiMarie, Thank you for staying with us and for you kind comments concerning our efforts during a very trying time. I have to say all the guests were very understanding about the storms and power failure as well. I hope you noticed the sections of the hotel where we were doing a total renovation. We will be done with every guest room within the next 4-6 weeks and hope you'll return to experience the new rooms. The early feedback is extremely positive! We look forward to having you as our guest again soon!

We've stayed here for 3 years now during the art festival downtown. It's very comfortable, and we love the new paint, carpet, tile and mattresses. We have no complaints. Everything is great. The electricity went out at 5:15 am and they still cooked a hot breakfast for us with coffee too. We had no hot water, but it was wonderful to have a hot breakfast.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for the great review and for your patience during the terrible storms we had during your stay. The crew worked hard by lantern light to get the breakfast out and keep services going (Thank goodness for gas appliances). Thankfully power was restored later that afternoon. Your patience during this trying time is GREATLY appreciated. We look forward to having you back again soon as our valued guest!

We booked a room in advance via the BW western website and didn't realize that this place was an older building that was being renovated. The rooms are accessed from outside like the older motels used to commonly be. The lobby is very nice and check in was quick and easy. Our first room was way out back and the surroundings of old closed up buildings and a couple of urban outdoorsmen sort of freaked my wife out. The room smelled a bit like animal urine and we asked for another room which they gladly agreed to. The second room was still being renovated but was much better and we were pleased with it and felt much safer there. Problem was, the TV didn't work. We reported it and quickly got a maintenance man to our room to fix it. He was great. Very friendly and knowledgeable and worked hard to fix the modem and all was right with the world again. We are not hard to please and appreciated the effort both by the management as well as the maintenance guy to make our stay as comfortable as possible.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Mr. Geeslin, Thank you for staying with us and please accept my apologies for having to move rooms. It's true we are about halfway through a total renovation which should be completed within another month or so. I'm pretty sure the gentlemen you referred to as urban outdoorsmen were the Paint, Tile and Carpeting crew members. I assure you they are very professional, from a reputable company and are good people, but they do dress for the work that they are doing for our hotel which is hot, hard arduous work. Based on your comments about your newly renovated room, it sounds like you approve of the final product they are producing for us along with the help of our in-house engineers. The reason our PM Engineer Ronnie had to come to your room for the TV was that you were the first guests to experience the new room and the Hi-Def receiver had not been re staged. As you said, that only took about two minutes to complete. I hope you'll return to see the final product as we are also doing a complete design change that includes renovations of all meeting rooms and public areas as well. We look forward to having you back again soon to see all the changes!

The staff went above and beyond to make the stay enjoyable. Great rooms and hotel at a great price. I received a package from fedex at the hotel and the staff went out of their way to make sure it was delivered safe and on time.

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Thank you so much for being our guest and taking time to post this great review. We really enjoyed having you here with us and hope to see you again soon!

Great decor and a fabulous breakfast. The breakfast is actually in the on site restaurant. Definitely would stay again. The pool area is outside and very nice. Staff were very nice and made sure you were not having any issues.'

SaddlebackGM, General Manager at Best Western Plus Saddleback Inn & Conference Center, responded to this review
Tommy, Thank you for staying with us and for your great comments. We really appreciate your business and look forward to hosting many future stays for you!

Our experience was great from the moment we checked in until we checked out. When we asked about restaurants in the area they provided a map. The room was very nice. It was clean and comfortable. The breakfast they provide with your room is in a real restaurant and the buffet was good. Had a variety to choose from and the wait staff was attentive.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Marti, We want to thank you for staying with us and for your great comments. Please come back and give us the honor of hosting another stay for you!

I love staying here. Everyone is so friendly and the rooms are spacious and comfortable. They are remodeling a lot of the rooms but you would never know. Breakfast is a buffet and everything taste wonderful.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Katie, Thank you for staying with us and for your wonderful comments. Please come back and experience our newly renovated rooms which will be completed soon. The first building is done and the feedback has been overwhelmingly positive. Thanks again for your business!

We've stayed at this BW since 1994. We've always felt very safe here. It's convenient to the things that we enjoy. Their free breakfast is out of this world. Rooms are very clean and comfortable. Shuttle

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Merribeth, It's customers like you that have made us successful all these years. I'm sure you saw the huge renovation going on during you stay which will be completed in a little over a month. Please come back and see the new rooms. I really think they are our best ever and have a definite "wow" factor when you walk in the room. Again, thank you for your loyalty. We look forward to many more years of having you as our guest!

Went to the car show and stayed at this Best Western hotel. It was very clean, close to the event, Staff members were very friendly and helpful. The free breakfast was the best breakfast I've ever had at a any hotel.

SaddlebackGM, General Manager at BEST WESTERN PLUS Saddleback Inn & Conference Center, responded to this review
Jackie, Thanks for staying with us for the Southwest Street Rods event. We have had the privilege of hosting this event for many years and it's always a fun weekend. Thanks for your great comments about our breakfast. We're glad you enjoyed your stay!