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Best Western O'Fallon Hotel, O'Fallon

3.5/5  - basé sur 308 notations.
116 Regency Park, 62269-1879, O'fallon, United States - See map
Best Western O'Fallon Hotel - Best Western O'Fallon Hotel The Best Western O'Fallon Hotel is ideally located in the center of O'Fallon. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This Best Western O'Fallon Hotel located in O'Fallon, Illinois offers spacious rooms at affordable prices. We are within 25 minutes of downtown Saint Louis where you can admire the iconic Gateway Arch, or spend an afternoon exploring the Saint Louis Zoo. Nature lovers enjoy strolling through the grounds of the Missouri Botanical Gardens where they can view 79 acres of horticulture on display. Fuel up each morning with our free, full hot breakfast before exploring nearby attractions or visiting family at Scott Air Force Base, only 15 minutes from the hotel. After a full day of sightseeing, unwind with a dip in the heated indoor pool or a workout in the fitness center. Curl up in front of the fireplace with a free weekday newspaper and enjoy complimentary coffee and cookies in the lobby.

Best Western

O'Fallon Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 308 guest reviews
NOTE ISSUED
Excellent
90
Very Good
78
Average
63
Poor
38
Terrible
39
REFER TO NOTICE
Business Business
41
Couples Couples
54
Family Family
170
Friends getaway Friends getaway
21
Solo travel Solo travel
17
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Advertised heated pool but it was absolutely freezing. AC in room did not work properly"

1
08/01/2019

This place was clean but advertised heated pool and pool was absolutely freezing. AC unit didn't work properly and it was sweltering all night. We went to this property because we were traveling with children and wanted the heated pool

BestWesternHotels, Corporate at Best Western O'Fallon Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Country Inn and Suites is now a Best Western."

4
05/11/2018

The sign had already been changed to Best Western, so we had difficulty finding the hotel. It was also under construction. The pool was closed. The staff were very nice, and the rooms were clean (we had rented two.) The faucet on the tub was loose, and I was afraid it was going to fall off. I forgot to notify the staff about it, though. The beds were very comfortable. Breakfast was good.

"Pool not working"

1
26/10/2018

Pool is under construction, stayed here on family trip and picked this hotel specifically because it had an indoor pool. It was out of service and manager said there was a disclaimer on the website that said some facilities may not be available, refused to give discount, also out of fresh cookies that were advertised. We showed up in the evening and it was too late to find an alternative. It is very disappointing situation when 8 year old children were told that we would spend the evening at the pool.

"Great Stay!"

5
22/10/2018

I had read reviews about the hotel being under renovation. We stayed on the 2nd floor which had been completely renovated. Rooms were clean, modern, and had adequate space. The beds/pillows were very comfortable. The hall leading to the elevator was under renovation (no carpet, woodwork, etc) but the area was clean and it presented no problems. There also was no noticeable noise and we did spend time there during the day. Overall, this hotel was a great deal! Front desk staff was friendly and accommodating. The breakfast area was small but seemed to be well stocked and good variety. The location is fantastic if you have a sporting event at OFallon Sports Park.

Landon C, General Manager at Best Western O'Fallon Hotel, responded to this review
Thank you for taking the time to fill out a review. We are pleased to see that you were happy with your stay and how the O'Fallon Sports Park was close enough for your events. We are dedicated to accommodate our guests in anyway we can. We would like to see you stay with us again in the future. Penny Eatherton, General Manager

"Average hotel"

3
15/10/2018

A good place to sleep after a wedding. Not much more to say after that. Rooms were just ok. I did feel safe here, though it could have been a bit cleaner. Hot breakfast was just ok, but not much choice for food. It was under renovation while we were there, but it had zero impact on this review. Our floor appeared updated, though rather poorly. Matress was very comfortable in my opinion. Overall, just an average place to stay if you need not to drive home.

Landon C, General Manager at Best Western O'Fallon Hotel, responded to this review
I would like to apologize for your recent stay with us. I would also like to apologize for the uncleanliness of our hotel. I would also like to apologize for the way the guest rooms and hallways appeared to you but we just got the top two floors renovated and are almost done with the first floor. I would also like to apologize for the breakfast selection, but we do serve a full hot continental breakfast seven days a week. We are happy to see that you had a comfortable night sleep, all the beds are new in the hotel. We would like to see you stay with us in the future. Thanks, Penny Eatherton General Manager

"Country Inn O'Fallon, an on the way stop for a Gateway Arch day."

3
08/10/2018

Our room was quiet, mostly clean, but uncomfortable. Breakfast so so. Drinking water from breakfast dispenser tasted like sulfur. Employees smoked on end of hotel. Under construction. Pool very small.

Landon C, General Manager at Best Western O'Fallon Hotel, responded to this review
I would like to thank you for taking the time to fill out a survey. I would like to apologize for the cleanliness of your room, and I would also like to apologize for the room being uncomfortable during your stay. I would like to apologize for the breakfast not meeting your yours. We do serve a free full hot continental breakfast everyday, and I would also like to apologize for the water not tasting right. I would also like to apologize for the employees smoking on the side of the hotel,but that is one of the designated smoking areas for our guests and our employees. I would also like to apologize for the mess of our renovations which is in the process of almost being completed. I would also like to apologize for the size of our pool. We would like to see you stay with us in the future.