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Best Western Plus Hotel Nottingham City Centre, Nottingham

4.0/5  - basé sur 1277 notations.
17-21 Wollaton Street, NG1 5FW, Nottingham, Great Britain - See map

The Best Western Plus® Nottingham City Centre puts you right at the heart of bustling Nottingham. A short walk away from major attractions, you will be a matter of minutes from pillow to point of interest. Nottingham Castle, the Royal Centre and Motorpoint Arena are all nearby, and a wide variety of shops, restaurants and entertainment options are just moments away. Each spacious, air conditioned room provides the comfort you need for a relaxing stay, complete with free Wi-Fi and flat-screen televisions with Sky Sports channels. Our delightful Conservatory Restaurant and Bar offers spectacular views overlooking the city and our full English breakfast buffet is the perfect way to start the day.

Best Western Plus

Hotel Nottingham City Centre

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 1279 guest reviews
NOTE ISSUED
Excellent
424
Very Good
535
Average
231
Poor
61
Terrible
29
REFER TO NOTICE
Business Business
248
Couples Couples
454
Family Family
193
Friends getaway Friends getaway
222
Solo travel Solo travel
96
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good budget stay"

4
16/07/2018

Stayed 2 nights when attending a wedding. Hotel is on a busy road with a small car park. We had 2 rooms, one of which whilst perfectly clean smelt very musty. It was no problem for it to be swiftly changed, thanks to the desk staff. Rooms are small but spotless and comfortable. Bar area is nice and staff pleasant.

"Good hotel but bad car park "

3
13/07/2018

The car park is tiny ( I was informed I could use a neighbouring hotels car park). Even the spaces are so narrow; I was worried leaving it there that it would get dented by opening of doors. Although there's not much they can do about this I feel the problem was mainly due to a function or bar event they had on. Couldn't they charge unless a room is booked; might encourage car sharing etc. Or allocate car park spaces to rooms and have an overspill area. Just suggestions. The staff themselves were friendly and polite and the room although small had everything I needed in a good central location to the city. It was clean and had a good size ensuite. The standard you'd expect with the chain name. I would stay again on the basis I need to leave early again based on the car park. Thanks

"Good Quality Hotel"

5
08/07/2018

Stayed here while on a stag weekend. Room was clean and modern and most importantly air conditioned meaning a good nights sleep was had. Breakfast is a buffet style and was very nice, fresh and plenty of choice to eat. Staff were very friendly and accommodating. Located perfectly for the city centre therefore ideal for bars, restaurants and shopping. Parking available, but needs to be pre-booked. There is an alternative payable car park that with a ticket validated at the hotel is £9.50 for 24 hours. Highly recommend staying here. Better than the majority of similarly priced hotels. Top marks

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for such a great review, I will pass on your kind words to the team. Cheers Jeremy

"Ideal central location with very comfortable rooms and some good value deals."

4
08/07/2018

Possibly the best feature of this hotel is the prime location, close by Theatre Royal, multitudes of restaurants and proximity of tram stop, with short walk to central square. The modern rooms are well equipped and comfortable, especially with a cost effective upgrade to a premium room. The downside may be that there is no evening restaurant service (deliveries and room service available) but with the many eating experiences so close by, most residents would probably want to eat out anyway, so probably a wise management decision. One failure was house keeping service - the essential refreshment and resupply during a two night stay was not undertaken without mid afternoon request. Perhaps a rare oversight but still needs clarification.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Ian As you mentioned the location is amazing, we are one of the most centrally located hotels so it makes exploring really simple. Regards Jeremy

"Triple room"

4
02/07/2018

Stayed here 2 nights for friends stag do. Triple room, 2 single beds and camp bed which was slightly smaller but mattress still thick and lad who slept on that said it was still very comfy. Had everything you would need in rooms like kettle, ironing board, iron, fresh towels, hairdryer, toiletries etc. Rooms very clean and beds comfy. Decent shower. Breakfast was lovely with choice of full English, fruits or continental. Coffee tastes bit rank though from the machine but that's my only gripe. Staff where all friendly and helpful. Would defo stay again. TIP: The hotel have limited parking so if ur driving there is a car park on next street where you can get reduced rates, just ask reception. Photos: view from room 6th floor

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi David The triple rooms offer amazing value and as you mentioned there is lots of choice for breakfast. Cheers Jeremy

"Gets the job done"

3
02/07/2018

For anyone who has stayed at a Best Western before, will know that they are pretty much the same wherever you go. I've never had a wow experience at a Best Western and I find them useful for one night or two at best on your travels. The beds are big and comfortable and the room has all the essentials, but the shower is a bit weak and not massively hot, even past 10pm at night by the time I got to use it. There is no major car park at this hotel, the parking is reserved for the Crowne Plaza opposite where it seems to go underground, which leaves just the street parking if you can find a space. It was free however from 8pm until 8am. As the hotel has a very central location of the city, the road below can get quite loud with drunken revellers (Friday night) but they do stop and you can phase out the noise fairly quickly. Didn't stay for breakfast, but it looked to be all ready to be laid out in the morning buffet style. Would probably stay again and know exactly what to expect from a BW by now.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks CS We do have a small 10 space car park on-site, its always best to pre book as we are one of the only city centre hotels with on-site parking it does fill up. Regards Jeremy

"Short and sweet"

4
24/06/2018

We only stayed one night but would definitely return for a longer stay. Upon arrival, Ross at reception was so friendly and welcoming while still being professional. First impressions of a hotel can set the tone for your stay and we were impressed. The location of the hotel is perfect for exploring Nottingham, right in the centre. The rooms were a nice size. Very comfortable and clean.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for taking the time to leave such a nice review, I will pass on your coments to Ross. Kind Regards Jeremy

"Best Western plus Nottingham"

4
23/06/2018

Upon arriving my daughter and I were checked into our room my a member of staff that were so frosty and not welcoming at all no smiles or welcome to Best Western. All we got was handed a card with our room number, we had to ask which floor. After our evening out the 2 members of staff Debbie and Ross were so friendly asking us had we had a nice time this evening and gave us recommendations for places to visit and really couldn't do enough for us. Our room was lovely,clean and very spacious. I would definitely recommend staying here and sending Miss Frosty on some customer care courses.

"Mr Wayne Robinson"

5
22/06/2018

I found this hotel brilliant to stay in , value for money cleanliness and the food was superb. The staff couldn't do enough for me. I must give a big shout out to my main man sevan at the front desk the guy is a credit to the hotel.

"Another great stay in Nottingham"

5
21/06/2018

Our favourite hotel in Nottingham, good service from friendly and helpful staff plus very well located in the city centre. Would recommend that you try the new executive rooms, very spacious and well laid out

"Perfect location for the city"

4
19/06/2018

Excellent location for visiting the city centre. We were very lucky to get our room upgraded to a newly done room. It was lovely, very comfy bed, excellent facilities in the room including, teas and coffee machine. The bathroom and shower was amazing, with beautiful toiletries. There was a big space in the cupboard which looked fridge sized, I think possibly the fridge hadn't been installed at that point as the room was so newly decorated. Really good choice of breakfast buffet, and some items that could be ordered freshly cooked. Only downside is that it's extremely noisy outside from the local bars etc, that went on until very late, so I had trouble sleeping. But I think that's to be expected given the location. Overall a really good stay.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Georgia Thanks for taking the time to leave such a great review. Regards Jeremy

"Overnight stay"

4
17/06/2018

Had a lovely overnight stay here after checking in and straight out of the stage. Rooms clean, bed linen clean, tea and coffee facilities in rooms. Staff were lovely, especially sevvan on reception. Breakfast was very nice. All in all a comfortable stay.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Annie Thanks for such a great review. Regards Jeremy

"Lovely Hotel in a Cracking Location!"

5
16/06/2018

I stayed here with a friend when we recently went to see a show at the Theatre Royal. The hotel could not have been in a better position as it was practically next door to the theatre! Check-in was simple and quick and the receptionist was friendly enough. We had a twin bedded room on the third floor which was nicely decorated, clean and well equipped. The en-suite had a bath with a shower over with a great and simple 'press button' control - brilliant, press one button for the shower and another for the tap!! There were plenty of toiletries and lovely large bath towels!! There was plenty of tea/coffee and milk and even some biscuits which was nice. The mugs were quite small though, 3 sips and the tea was gone! The hairdryer was good, the light above the mirror didn't work though which I meant to mention when we checked out... The beds were comfortable and we slept well. Breakfast the next morning was perfectly adequate with good continental and hot choices. There was only basic sliced brown bread though and I quite like a choice of fresh rolls/ loaves to choose from. The same small mugs were the only ones available at breakfast which was disappointing but not the end of the world! The hotel is again well situated for the shops/ shopping centres and we were able to leave our bags in a safe facility at the hotel for the day. It is about a 20 minute walk to the station. If I ever needed somewhere to stay in Nottingham again, I wouldn't hesitate to stay at this hotel again.

"OK for business trip"

3
13/06/2018

Stayed for 1 night in twin room on the 6th floor. Small, basic rooms but very clean and perfectly adequate for a night or two. Over bath shower was OK but water pressure a bit low. Tea making facilities in the room. Air conditioning was very loud so had to turn it down but room got very warm during the night. Not at all bad for £50 quid! (free breakfast as I registered with them) which was very good

"Reasonably priced city centre hotel"

4
13/06/2018

We had been invited to a wedding at the Best Western Plus Nottingham City Centre. We travelled by car and parked in a local car park which has an arrangement with the hotel (discounted 24 hr parking). There was no problem finding a parking space (this was around 11 am on Saturday) and it was then a short walk to the hotel. There are a limited number of parking spaces at the hotel itself, however another guest said he found it difficult to find the entrance to the hotel car park. Our group consisted of three people, and we were able to book a triple room. The room was slightly cramped with three single beds taking up much of the floor space, but this was just a minor inconvenience. Beds were very comfortable and the shower was excellent. The main downside was that the room was very warm. We found that the air conditioning did not work and was noisy, so we opened the windows. The windows only opened partially and street noise levels were quite high - revving cars, people shouting etc. This noise continued until the early hours of the morning. We found that the staff were very efficient and the wedding and reception went without a hitch. The next morning breakfast was served in the same area the reception had been held. We found that the area was clean and tidy even though the festivities had gone on well into the night. Breakfast was exceptionally good. It was buffet style with a huge variety of ingredients, all cooked to perfection. There was also a selection of cereals, yoghurts, fruit etc.

"And rest"

4
04/06/2018

We booked through booking .com no problem there. We were emailed a week before to see if would like to upgrade for an extra £20.00 So glad we did. Reception was quite busy when we arrived but we were not rushed, the staff on from desk were extremely friendly and very helpful. We were upgraded to the Nottingham suite. A newly refurbished room to a fine quality finished room. Everything was spot on the decor was tasteful and bright the room had a small couch and table with a lovely dressing table chair and very comfortable big bed. The bed linen and towels were crisp. Large tv with lots of channels and sound piped through to the bathroom which had a large double headed shower. toilet and wash basin. Forgot your toiletries don't worry there were plenty supplied. Hair dryer, tea coffee facilities and welcome drink of bottled water. The room had a save although it wasn't secured down. There was even an iron and ironing board. There is a bar that's open from late afternoon and breakfast can be eaten at the hotel. Now for something new the hotel is part of a scheme were you can have takeaway delivered to your room, Indian, Chinese, pizza, just incase you want a night in. Remembering the hotel is in a busy nightlife area there was minimal noise and very little noise from other guests at the hotel. Having not been In Nottingham for many years the reception staff were helpful in advising where to go. The only down side of the room the curtains were an inch to short which meant when the sun rose they let the light in. We had a delightful stay and will defiantly return.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi and thanks for the review Its great to get some feedback on the new Superior rooms and Im really pleased to see your enjoyed your visit. I will pass on your comments regarding the curtains so we can get it resolved straight away. Regards Jeremy

"First impressions count"

2
04/06/2018

I have no idea why the duty manager at reception chose the hospitality industry for her career. We arrived to check in and were asked if we had a car in the car park. On answering yes we were told “well you can't park there. You have to book” she then took exception to my son signing the second room details with the same address as mine practically accusing him of giving false details. Shame the first impression was so annoying as the room was nice, the location great and a good breakfast. Good thing is there are plenty of other good hotels near by so next time I'm in Nottingham I won't trouble the lady and will go somewhere else

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Kev I'm sorry to read your experience on check in, the Team normally go above and beyond so I am sorry this wasn't the case during your visit. Regards Jeremy

"Great stay "

5
02/06/2018

My wife and I booked a midweek break at this hotel ! This former Ramada Hotel is in a great location in the heart of the city ! Check in was quick and efficient, nice big room with king size bed. Delicious buffet breakfast, and great value for money. Will definitely be booking again !

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks David I will pass on your kind comments to the Team Regards Jeremy

"Very disappointed"

1
31/05/2018

The hotel is situated right in the city centre, which is a great plus. You've got everything you need within 10 min walking. All clean and tidy. The room was quite small for 3 people though. Clean bathroom, with towels and shower products. Unfortunately we were very disappointed about a couple of things that we were told were included, such as 24h room service and housekeeping, which would only be working in the morning. We were told room service was available 24 hours, so when we decided to order some food, the night receptionist Michael kindly told us it was impossible because that evening he was alone and couldn't leave reception to go and cook for us. At that point he offered us some flyers where we could order food from, which was very nice. The day after, we left the room quite late in the afternoon and we asked if it was possible to make up our room. We were told it was not possible as housekeeping team was already gone (they only clean in the morning, which I find unacceptable considering it's a 4 stars hotel). When we came back in the evening, we asked again and Michael (clearly upset about that question again) told us he was alone.. At that point we got pretty upset, considering that also in the guest book it's mentioned ‘24 hours , after that ,we asked for extra towels and he gave us 3 small towels , obviously we asked him to give us big ones but again the same answer “ I can't leave reception “ so obviously we got ever more upset and on top of that he said “ you're trying to get on me “ . How can you say that to a client ?! Anyway, big thank you to him because we would never come back ..

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Miriam - Firstly can I apologise for your experience, the Night Team had reduced staff this week and Micky tried to offer a solution regarding the Room Service. Regarding House Keeping services, unfortunately we can not complete a full room clean during the evening, this is explained in the Guest Handbook but we can replenish items via reception. Regards Jeremy

"SUPER CITY CENTRE LOCATION"

4
31/05/2018

We stayed for one night while we were in Nottingham to visit the Royal Concert Hall. This is about 100 yards from the hotel and the tram stop is even closer! A friendly welcome, smart clean hotel and great room with king size bed and a bath. Difficult to find anything to fault with this hotel, great location and good value.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Rich Thank you for taking the time to leave a review. Regards Jeremy

"Great Location"

5
29/05/2018

If you are watching a show at the Theater or Concert Hall, this hotel is perfectly placed. 2 minute walk. Big rooms with a very big bed. Tea and Coffee making facility, tv, free wi-fi. Reduced rate car parking just around the corner. For the price, perfect.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Alistair As you mentioned the location of the hotel is fantastic, especially for exploring the city centre. Regards Jeremy

"Daughters Wedding"

5
28/05/2018

Have just attended a wedding at the Best Western and have to say the organisation by the staff was exceptional. The event staff Paulina and Andrew were second to none and we only had to ask for something and it was done. We would also like to mention Mo and her staff from the Restaurant, Food was first class. brilliant. From arriving to leaving no one had a bad word to say. We stopped for 2 nights and once again the room was big, clean and had all you wanted for an enjoyable stay. There are plenty of bars and restaurants on the doorstep so your spoilt for choice. Would def recommend.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Fred Andy and his team have asked me to pass on there thanks, it was a pleasure to host the Civil Ceremony onsite and also the Wedding breakfast and evening buffet. Kind Regards Jeremy

"Good value"

4
28/05/2018

We did not manage to get to this hotel by car , although it is situated on a proper street - the Sat-Nav gave up after the 5th round through Nottingham. We parked our car close by and walked over which was ok..The Hotel itself has seen better days, especially the reception area could use a refit , the rooms where nice and spacious. This hotel is perfect if you want to walk over to Rock City , Rescue rooms or the musical theatre - all these are virtually max 150 meters away.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for taking the time to leave a review, it was great to read you had a great trip to Nottingham Regards Jeremy

"Too hot"

2
22/05/2018

If this is the Long Eaton one (which I assume it is) this hotel really needs a/c. Far too hot. No cooling. Open the windows onto the roar of the M1. Pillows too hard, room needs a Refurb - previous jobs done poorly. Electrical sockets did not work. If warm avoid. Break, although dear, was however good. Nice staff.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Julian. No we are Nottingham City Centre. On the [plus side if you are visiting Nottingham again we do have AC in all of our bedrooms. Regards Jeremy

"Amazing new rooms"

5
19/05/2018

Ive just checked out of the Best Western Nottingham City Centre. I was alloacated one of the new Superior Bedrooms what a large spacious room, plenty of plugs, aircon and a lovely large walk in shower all tastefully decorated. breakfast was tasty and all very hot with wide range of choice and Will def be back for another stay.

"Very nicce hostel!"

5
14/05/2018

Very good stay! In Nottingham center, at 5 minutes of all (cinema, chemist, transport.....). The staff is very helpful and nice. Rooms are clear and bathroom cleaned, food is good. A very good address

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi and thanks for such a great review, I will pass on your kind comments. Cheers Jeremy

"Fantastic stay great staff"

5
14/05/2018

Had a group booking for a stag at the weekend hotel was lovely and clean rooms were exactly what we needed and the staff were outstanding! Not one complaint for a group of 19. Thanks for a great trip.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks CMC It was great to welcome your group, as you mentioned the location is great for exploring Nottingham. Regards Jeremy

"Everything you need at a great price"

5
13/05/2018

The Best Western Nottingham is a perfect place to stay in Nottingham City. Helpful, friendly Staff, Clean bedrooms, comfy beds, toiletries, iron and ironing boar. Lovely lounge areas - basically everything you need - at a very reasonable price. Would definitely stay there again.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Kclark. Im glad you thought the hotel was Clean and the Team helpful. I will let them know. Cheers Jeremy

"Great hotel in town centre"

5
13/05/2018

We upgraded to a superior room for a minimal cost. The room was really good and very clean and modern. Great views. Pleasant staff and good breakfast with lots of choices served in pristine restaurant area. We only stayed one night but would book for longer on next visit.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Cart - Yes the superior rooms are great value at only £20 per night. Regards Jeremy

"Very, Very Good"

5
12/05/2018

An excellent hotel in a great location - especially if you are going to one of the nearby theatres. Staff were good, the bar was comfortable and the breakfast delicious. We took a superior room which was absolutely fine and appreciated the voucher for two free drinks which were quickly converted into G&T's.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Phil. I love your title, its great to read we where very very good. I will forward your review to the Team. Cheers Jeremy

"What a wedding!"

5
08/05/2018

We attended a family wedding on the weekend if 4/5, having also booked rooms for an overnight stay. Apart from one of the rooms not being ready because the bride was still in it?? the whole day was fabulous, the staff were excellent and everyone had a fabulous time!

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks AnnMarie It was great to be part of such a special day, the Team had a great time and it was great to host the Civil Ceremony at the hotel. Cheers Jeremy

"Brilliant as always"

5
08/05/2018

Stayed here repeatedly when attending concerts and Xmas shopping. Excellent situated in centre. Staff always helpful. Very cheap secure parking nearby at q parks. Free drinks vouchers too. Lovely food and very clean rooms and lovely bed linen

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Jayne Please look out for our new superior rooms which will be avialible to book from the 18th May Cheers Jeremy

"Ideal city centre location"

4
08/05/2018

Great situation for being in city centre. Only drawback was noise from nearby bar late at night. Staff kindly provided ear plugs. Room excellent...all usual facilities provided. Very good buffet breakfast with a wide choice

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for taking the time to leave us a revie and I am glad to read the Team helped resolve the problem. Regards Jeremy

"Lovely clean friendly staff, great location"

4
08/05/2018

Lovely and clean hotel friendly professional staff Great location although I was in room 208 and noise from the ? Pubs clubs went on until 03.30 even with windows closed you could hear music shouting although I have stayed here many times before and this is the first time I have noticed this. breakfast fresh hot worth money.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Lisa. Thank you for the feedback, it seems a venue nearby exceded there opening hours, I have been in touch with NCC. Regards Jeremy

"Good mid range city centre hotel"

4
07/05/2018

I had stayed here a few years ago when it was the Ramada, but for subsequent enquiries the price was always £100 plus , which was too much .So this was the first time I had been back as the price was more reasonable, and now it a Best Western . First impression was that not a lot had changed but the room was a more contemporary with anew bathroom . Although not a luxury hotel , the public areas, corridors and rooms were all recently decorated , new carpets etc and no sign of any grubbiness. The eating area is fine for breakfast but a bit soulless/empty in the evening , as was the bar. However this is often the case in city centre hotels as most of the guests go out for the evening, there being many bars and restaurants around . Breakfast was buffet style so hot food was a bit dried up . Coffee was from a proper machine so was good . Non hot food offering was adequate but not more. Staff were all OK. If arriving by car make sure you use the postcode advised and not the actual address of the hotel . There are about a dozen parking spaces at the hotel but you need to book these in advance for a cost of £12. This is strongly recommended as it is only £3 more than the multi storey and a lot more convenient. The hotel claims to be a 4* but I would say a good 3 * , although they are still working on some improvements /upgrading rooms etc.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi and Thanks for taking the time to leave such an in depth review. As you mentioned its always best to pre book a onsite space as we only have 10. Regards Jeremy

"Kevin lord "

5
27/04/2018

A great place to stay room is quite large and airy. All the staff have been very friendly even going out of their way helping us save money in a car park. Good reasonable price and very close to the city centre very much appreciated by myself as arthritis in my knees makes walking difficult. Thank you very much Best Western Plus Nottingham we will be using you again.

"Will definitely stay again"

4
27/04/2018

Very good value for money hotel. Well positioned in the city centre. Very helpful staff, friendly staff. In particular Mo in the restaurant, she is an asset to the hotel. I hope the manager appreciates the good work she does.

"Mid week stay"

4
26/04/2018

The staff were fantastic, very welcoming and friendly both on reception and in the restaurant where the food was fabulous. Only let down was being on the top floor there was noise/vibration from the Air Con on the roof but resolved by sleeping up side down!!!

"2 night stay"

3
22/04/2018

Stayed here in a recent trip for business. The car park was an absolute nightmare to find and can appreciate this is not necessarily the Hotels fault but all the same. The room I had was great and newly decorated. However please sort the water pressure out it rains harder. I must say the service is also where it lets itself down. I booked a wake up call for both mornings and failed to get the second one. Check in I felt was impersonal and I was told everything was either in my key card or guest directory. Was up late having a few drinks and got to 11pm went to the bar for another and was told they were then closing I mean seriously. Breakfast was ok nothing special. Waiting to depart I was in the cue to only over hear some guests having paid less then others when having there car parking tickets validated. The frosty reception team didn't seem to bothered by it. I wonder if they got out ok oh dear. Fortunately for myself I hadn't been inconvenienced and the parking ticket validated correctly.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Cords8. Thank you for your feedback. With regards to the car park rates we have various options dependant on wether you use the on or off site car park and overnight or 24 hour rate. Regards Jeremy

"City stay "

4
21/04/2018

Booked a double room at this hotel last minute to attend a concert at Rock City. Called ahead to try and book a parking space but the limited parking was already fully booked. I was directed to Q car park nearby (3 minute walk) and told the cost would be subsidised by the hotel, £9.50 for 24 hours or £6 between 5pm and 9am the next morning. The hotel was clean and tidy, the king size bed was comfortable and I didn't hear any noise from the city outside. It was a hot day so we left the room key in the cars slot and the air con on. Upon our return we realised the air con was faulty. I called reception and asked for a fan, which was delivered quickly. The fan was rather small and had little effect so it was a little warm for my liking. We validated our car park ticket at reception and as we tried to leave the car park it wanted us to pay again. A couple of minutes with the parking attendant and a call to the hotel saw us allowed out of the car park without paying again. This hotel is ideally placed for Rock City and the city centre and if you pre-book early enough you can even park on site. I would recommend this hotel and stay here again. We reported the air con issue again as we checked out, so the next guests don't suffer the same fate!

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Craig - Thank you for taking the time to leave a review. As you mentioned we have a discounted rate at the Q-Park which is located near the hotel. Regards Jeremy

"1st visit"

5
17/04/2018

We booked this hotel because of its location near the royal centre as we were going to a show there last night. This was an excellent idea. Good and polite service from all the staff we met, clean and spacious rooms, comfy bed, hot water.easy shower controls, tea and coffee facilities. A bar and lounge to have a drink in on our return from the theatre. A good breakfast this morning. In fact all we could have hoped for. We will return when we go to the next show ,

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for taking the time to leave such a great review, as you mention the location is fantastic to explore Nottingham, especialy the thertre and concert hall. Regards Jeremy

"Nottingham visit"

5
16/04/2018

Visited this hotel for bed and breakfast on 13th April. We were met with a lovely receptionist and quickly accessed our room on the 6th floor. The double room was lovely, bed comfortable and the room was nice and cool and quiet which enabled us to have the best nights sleep in ages. Breakfast was also delicious, would highly recommend this hotel

"I good solution for a visit to Nottingham"

4
05/04/2018

A good hotel in a Very convenient position in Town Centre of Nottingham. Very close to tTram Stop, Shoping area and the Theater. Very polite and helpfull staff especialy at the Reception. Jordaine and Christina answered all of our inquiries with patience and efficiency!.Typical but very good Breaksfast!

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks George. I'm glad the Team looked after you well and I will let them both know. As you mentioned the locaton of the hotel is great for exploring Nottingham. Regards Jeremy

"Never disappoints "

4
02/04/2018

Two night stay in a family room to enjoy the social life of Nottingham. We use this hotel normally twice a year and it never lets us down, perfect city centre location, friendly helpful staff and a clean and spacious room and bathroom facilities. The bar is reasonably priced for a meeting place before hitting the city. We only ate breakfast but with it being self service there was plenty to set you up for a day in the pub or out at the shops. One point to mention is the limited car parking available on site so best book a space.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Gary - Its always a pleasure. As you mention we are one of the only city centre hotels with parking on site, as this is limited its always advisable to book in advance. Cheers Jeremy

"Satisfied customers"

5
02/04/2018

Lovely room, excellent evening meal and breakfast , well worth the very reasonable cost. Evening service was slightly slow so if visiting for a pre theatre meal add a little extra time.Theatre only 4 mins walking time from hotel

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Eric - Thanks for taking the time to leave your review, I will pass on your kind comments. Regards Jeremy

"upgrade disapointing"

3
01/04/2018

took advantage of the upgraded deal. Nespresso machine leaked and only provided with two capsules of dubious dupe coffee, Toiletries Elemis was a nice touch.. no handles on deep bath meant not good for stiff joints. wouldnt spend the extra £10 per night again

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Geenorina - Thanks for taking the time to leave your feedback. I am sorry to read you were not happy with the upgrade, we feel that along with the Nespresso machine, up-graded toiletries, slippers, dreesing gowns, a docking staion plus 2 complimentary drinks in the bar £10 offers great value but I will discuss your points with the Team to see if we can improve. Also look out on our website for exciting news about the 10 new rooms that are currentlt being built. Regards Jeremy

"Highly recommend"

5
31/03/2018

Just left the best western hotel couldn't have had a better stay. Jordaine and Cheistino both helpful and efficiant. Would deffo recommend. I was here alone for work and any help I needed they were happy to provide me with both recommendations and advice on where to go.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Ash. I will pass on your coments to the Team. Cheers Jeremy

"Comfortable, Friendly & Efficient."

4
27/03/2018

We stayed on the Sunday evening and checked in to the hotel before the Micheal McIntyre show at The Motorpoint Arena. We only met Reception Staff who were very friendsly & efficient. The room was clean and comfortable with everything we needed. Overall we were very happy with our stay at the hotel .

"Couldn't fault any of it.."

5
27/03/2018

Great stay in nice room.. special thank you to Jordan on the front desk who went out of his way, and came into the street to find us when we were having trouble locating the hotel on foot! Brilliant!!

"Disappointing"

3
26/03/2018

Arrived at 1430 was told room not ready. Then got told the upgrade I had paid for was not available but told all rooms are the same so we will put a coffee machine in a room with some slippers and a gown so it will be the same as an upgrade. Don't know why I bothered as room all ready had a kettle and brew making machine so now had 2! total waste of money paying for the upgrade.

"Best place to stay in Nottingham"

5
26/03/2018

Best place to stay in Nottingham value for money, staff friendly and meal deal excellent value centre of town with trams just down the road, rooms clean and a good size, extra large king size bed , spot on

"Budget Hotel rather than city hotel "

2
24/03/2018

The hotel is really centrally placed for Nottingham in what looks like a converted office building. The hotel is clean with friendly staff and serves a good breakfast. However on the budget side it has rock hard beds ( we had two singles that had been made as a double), low power bath showers and the bar come restaurant/breakfast room lacked warmth or a hotel comfort feel (played a radio station for music?). It's advertised as having parking but doesn't highlight you have to book early for the 11/12 spots it has. Despite the great price I'm not sure I'd return.

"Clean, comfortable and exceedingly helpful staff on reception!"

4
19/03/2018

I don't leave many reviews, but just had to this time as we enjoyed our stay at the hotel and in particular were impressed by the very helpful staff on reception, (especially all their efforts printing out e-tickets for us despite various email hassles). Our two rooms and en suites were clean and looked newly decorated, we all had a very comfortable night's sleep. The restaurant and bar area is light and bright, conservatory-style, with sofas as well as tables and chairs. My reason for giving the hotel four not five stars is that the breakfast was only "ok" (rather dry pastries, crumbly scrambled eggs, no grainy bread etc), the road outside was quite noisy with Saturday night pub goers, and the reception area itself is a bit scruffy and gives a poor first impression. We'd happily stay there again though.

"80th Birthday Party"

5
14/03/2018

Could not fault the Best Western Nottingham City Centre, we have had an afternoon tea party for my mum's 80th Birthday, There was a welcome table before you went in the main room with a choice of Prosecco, Buck's Fizz or Orange Juice, the main room was set at one end with a comfortable sofa & chairs then the other half the tables & chairs for eating. The food was a lovely selection of sandwiches with the crusts cut off!! Salmon & Cream Cheese, Egg, Tuna & Ham Sausage Rolls, Vol Au Vents with a couple of different fillings, samosa's, spring rolls & onion bargee's along with crisps, nuts & cheese & pineapple on sticks. A great selection of cakes with a homemade lemon posset & shortbread biscuit WHAT A TREAT!! Well done to the chef Matt. I also want to thank Andrew & Mo for the excellent customer service & making every lady along with the birthday girl feel very special. We will definitely be back for the next big celebration

"Very comfortable pleasant stay!"

4
08/03/2018

I stayed here for one night March 2018. I had a lovely spacious and comfortable double room. I was very pleased with the room and the facilities provided. Breakfast was an additional £7.95 and standard hotel breakfast. The staff were all very welcoming and friendly. I had a 20minute walk from the train station and did not get much chance to explore the area so can't comment on location.

"Lovely hotel"

5
08/03/2018

I stayed here last Saturday night. The hotel was lovely. I checked in on my own and the reception staff couldn't do enough for me. I called ahead to check if there was a hairdryer in my room to save me carrying one (there was!!). There was tea/coffee/water facilities which we didn't use. The hotel is in the right location for a night out. There is limited parking so I would advise to to pre book early with the hotel. If you're too late like I was, there's a car park just across the road for £9.50 for 24 hrs which the hotel recommends. I would definitely stay here again. Good value hotel in the heart of the centre. What more do you need?

"One night stay"

4
08/03/2018

My daughter and I stayed one night for a gig. Hotel in excellent position for the venue. Pre booked hotel parking which was a little tight but safe. Our room was clean and once I figured out the heating it soon warmed up. The beds were comfortable, tea, coffee and biscuits provided as well as iron and ironing board, no hairdryer though. Breakfast was ample, hot and very tasty. I would stay here again.

"Short stay"

3
04/03/2018

We stayed over night but this was uncomfortable. The bed was not the greatest comfort. Hardly slept due to hearing people in the corridor passing by and talking. Breakfast I had to wait for but it was ok. I would not stay there if I wanted a good nights sleep. Also I smelt cigarette on the floor I was on.

"Perfect hotel for a short break in the city"

5
27/02/2018

We stayed 1 night in a standard twin room. The room was compact but had everything needed and it was all pristine. The beds were comfortable and tea, coffee, hot chocolate, biscuits etc were provided. Breakfast was superb. The price was inexpensive. the staff very polite and helpful. The hotel appears to be aimed at short stays of a day or 2 and for that its perfect. Its central location is minutes from the theatre, casinos, cinemas, bars, restaurants etc. It would be ideal for theatre or city break.

"no way 4*"

2
25/02/2018

stayed here saturday night with a friend for a night out..reception staff ok, massive room for improvements. Told i needed to prebook car park with them and when advised i had rung the day before and was told to turn up on spec, met with a dull raw...not happy and staff were just like Oh well... room was just ok, shower was appauling just managed a dribble at best. breakfast was shocking, no food on the hot plates and waited over 10 mins for a refill. with approx 40 in the breakfast room there was a gentle hum of frustration but no action.. def not recommend and as a travel agent aswell will not advising...stick to prem inns or dont go

"Family stay"

4
25/02/2018

Great stay, friendly staff. only a short distance from the town centre with bus stop right out side the front door. This is my second time staying here and will be coming back next year. Only put 4 star as the parking is a bit hit and miss.

"Great location "

4
25/02/2018

Hotel is in a fantastic location within walking distance to the centre. Parking is available under the hotel, but had sold out so we parked at the nearby q-park (discount from the hotel), so worked out as £9.50 for 24 hours. Reception staff were friendly and helpful. Room did the job, bed wasn't the cosiest but was fine for one night. Room was tidy and clean, good choice of tv channels. Would stay again if In Nottingham and would recommend!

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thank you for taking the time to leave a review. Regards Jeremy

"Did the job, great location and quiet"

4
20/02/2018

Stayed here for one night to see a gig in Notts Location was spot on - nestled in between the venue (Talbot Street) and the City Centre. Car parking was secure and easy. Breakfast absolutely fantastic, room was great, nice and quiet location and staff were pleasant apart from checking in when I was asked what bedding arrangement I wanted (Twin or double) bearing in mind I was room sharing with a mate. It left me to having to make a slightly embarassing statement that I was in fact happily married to a woman so 2 single beds would be fine ;-) All in all everything was as I wanted - but if I had one criticism its that the hotel is a pain in the backside to locate when driving if you use their postcode cos if you miss the turning off the roundabout then its a 2-3 mile trek around the one way system to attempt to get into the street again.

"Flying Visit"

4
19/02/2018

This was only a quick visit to Nottingham for one night. However it was a very comfortable visit. We got a free upgrade to a better room and enjoyed the additional facilities this provided. We would certainly return to stay here again.

"Disappointment from the moment of arriving to the moment of leaving."

2
17/02/2018

First impressions last and the receptionist on entry was at best lost in her job at worst the most difficult person. Although she was polite, she was the most unhelpful person to have at an hotel desk. The booking system had no mention that parking needs to be booked and after talking to other guests even booking parking does not mean you will have some at this establishment. If you need wifi DO NOT STAY HERE. Yes it is free but in all honesty if it was a paid extra they would be giving refunds daily. It was rubbish, in and out and business emails would not send. It was better on day two but only during the day, in the evening it was back to popping in and out and impossible to use. Other than the initial receptionist, the staff were generally friendly and helpful and the breakfast good. However there are other hotels within a stones throw that actually provide what the advertising says which begs the question of, why would anyone stay in the Best Western with similar priced hotels across the road? The room was clean but I was surprised to be asked if we actually wanted the room cleaned after the first night. The room was cleaned and beds made as expected but two empty beer bottles were left in the room which left me doubting that the room was cleaned properly. I had complained throughout our two night stay and when it came to checkout our ticket from the local multistory car park was validated to give us the hotel discount. The very nice receptionist acknowledged our grievances and told me that it was the least they could do to cover our car parking charges and had done so on the ticket. I was grateful that they had given us a little sugar to ease our bitter experience. Unfortunately this was just another nail in their coffin as to get out of the car park we still had to pay £16 at the barrier. Why lie? This hotel really lets down the Best Western brand and I would advise anyone considering staying there that there are better hotels for similar money just across the road. Stay here at your peril.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Good Morning - thank you for taking the time to leave a review of your stay, I was sorry to read some of your points and I have spoken with the Heads of each Department and raised your concerns. In regard to the car park, we have spoken with Q-Park and the voucher given to you was not retrieved at the exit barrier, I believe you may have been in another local car park who offers a 24 hour rate at £16. Once again I applogise on behalf of the hotel. Regards Jeremy

"Not a great stay and weird tasting mushrooms "

3
15/02/2018

So I stayed here with my brother as we were attending the Bowling for Soup gig. First impressions were nice, everything clean and well presented. Shower was easy enough to use. Then it came to sleeping, the air con was unbelievably loud and the mattress was also thin. I think I must have slept for about an hour and a half and then eventually waking up at 2.30am and not being able to go back to sleep. Went for breakfast just after half 6 and the sausages were over peppery and the mushrooms just tasted weird. The black Pudding was delicious! Overall it wasn't a great stay, would probably go somewhere else next time.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi - Thanks for the review, all of the supplies are bought from local producers and we normally receive great feedback regarding the breakfast items, I will pass on your comments to our Head Chef. Regards Jeremy

"one night stay with my husband in a double room"

5
13/02/2018

Excellent stay. clean comfortable spacious room. Breakfast a must, there was cereal fresh fruit etc. full English with everything you could think of, all piping hot, toast and pastries, it was amazing. Staff really friendly and very helpful. would definitely stay again. Best breakfast in any hotel I have stayed in.

"Pleasant Hotel"

4
13/02/2018

I booked a double room for 4 nights. Room was clean, spacious, and bed is so comfortable. Staff are very friendly. I complained next day how the internet was a bit weak in my bedroom and they quickly changed my bedroom. They even upgraded me to a superior room since all other rooms were booked. Stuff really go all the way to make you feel comfortable. Breakfast was good, not much of a variety but it was enough. Location is great and very convenient. Price was very good compared to other hotels.

"Great simple hotel in a good location"

5
13/02/2018

Simple hotel in the city centre with parking spaces and at a good price. Room was comfortable, clean and a good size. Breakfast was very good. Reception staff were excellent - very friendly and recommended local places to visit and eat / drink.

"Great location"

5
13/02/2018

The hotel location was perfect for my business through the day, and leisure time in the evening. The room was very nice, and breakfast was also great. The staff were all very professional and welcoming.

"close to city centre, helpful and friendly staff excellent breakfast"

5
04/02/2018

the hotel is about 30 seconds from the city centre, close to everything, tram stop right outside, staff were very helpful and friendly, hotel was clean and quiet, parking on site was a bonus. pub underneath is very good

"Disappointing on so many levels!"

1
02/02/2018

We'd read reviews and thought we'd have a lovely stay. Our hotel did not have the star rating feel we'd expected. The location was ok but to be honest the bins by the hotel and the road hotel on did not fill me with hope. Our room was clean except for bath mat and window. First thing we saw on arrival was a massive bird poo smeared down the window! Bath mat dirty. At night the room felt like a sauna and when we opened windows it was so noisy. On top of bedroom fan we had passing traffic, sirens and a lot of noise from loud party goers. It was a very unpleasant stay. We did not sleep well and wlll not return.

"A bit beige"

4
31/01/2018

So I stayed just one night check in went well although I subsequently found out I had to go back and ask for login details for the Wi-Fi. Would be nice if they asked on check in if you needed it. The room was comfortable clean and quiet and the shower in the bathroom was fine. Breakfast was okay just a bit bland. All in all an okay experience but in the end the hotel didn't linger long in the memory.

"Good but not great"

3
29/01/2018

Came here for my partners birthday as we had booked a show in the Motorpoint. We rang in advance but there was no parking available at the hotel which needs to be reserved in advance. Staff were helpful on the phone and advised that parking is £9.50 for 24 hours in the Q Park on Talbot Road which is literally a 3 min walk away from the hotel. They also confirmed that the rate is only available when you pay for the parking at the hotel when you leave (as I was looking to reserve a space). The hotel charge £12 for on site parking. The room was quite large, I found the bed comfortable however my partner found it quite hard. Room was clean, bath and shower in decent sized bathroom. Tea and coffee making facilities together with ironing board and in room safe. We didn't have a problem with the WiFi but it was quite slow. We found the room cold as the key is needed to activate the system. Room would benefit from more electric sockets. We did not have the breakfast after reading other reviews on the same and felt £8.99 was steep considering you're close to a number of eateries who charge less. Hotel is in a good location. Motorpoint was 15 min walk away with plenty of pubs, restaurants and shops on the way.

"Spoilt by poor information"

2
23/01/2018

Our sat nav took us to Upper Parliament Street - Which we later found was the back of the hotel. There was no signage on that side whatsoever to identify it as a hotel . The rooms are on the first floor above a Chinese restaurant. We rang reception - described where we were and the restaurant etc. the receptionist who clearly had never been to that side of the hotel and didn't know Nottingham then said said she needed to get a map to work out where we were. After 3 fruitless calls to reception - who were unable to advise or direct us - it took a further 30 minutes driving around Nottingham to find our way . when we did arrive the reception staff totally disregarded our frustration and comments.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Mars M - Thank you for taking the time to leave a review. As you mentioned Nottingham's one way system can be a little complex . I was sorry to read your comments regarding the Team, all of the Receptionist know the one way system and the best routes to find us quickly, I am sorry if this was not the case during your stay. I will pass on your feedback to the Reception Manager. Regards Jeremy.

"Would definitely use it again"

4
13/01/2018

Found it difficult to find this hotel in the car even tho' SatNav post code quoted worked well, its just not very visible, just go straight on into the dead end. The onsite car park seemed very strange at first but after 2 days use decided it was very handy and would use it again. Our room was ideal for a city break. The only downside was the breakfast, excellent quality food but usually almost stone cold would not pay for this option in future.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for the review I was really pleased to read you will use us again and the onsite car park really helped. Regards Jeremy

"Comfortable overnight stay"

4
13/01/2018

We received a nice welcome on arrival. The room was clean and comfortable. Great WiFi. Breakfast was busy, but the service was attentive and effective. Would prefer fresh tomatoes for breakfast. WE did these when we stayed at a premier inn!

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Snowy I'm really pleased the Team looked after you. Next time you stay please ask the breakfast Team who will happily ask the Chef on duty to provide this for you. Cheers Jeremy

"A bit disappointed to be honest"

3
08/01/2018

I normally like Best Western hotels - good quality, and you can be sure that you're going to get it. Well this one is slightly different. The entrance is strange - small and understated. The car park has a set of mis-sized parking places that don't quite fit your car. The air conditioning / room warming system is noisy, and out dated. In addition the cleaners turn off the system (to save money?) so that it takes a while to work out why the room is so called. The system also only works when your key is inserted in the electricity holder - so the room is always cold when you enter it. The bed was really uncomfortable, with an extremely poor (old?) mattress. The breakfast was poor - the food was not hot, and the bacon really undercooked. The internet is difficult to get onto for phones and iPads, and was never very quick. The staff on the front desk, however, were excellent. Overall a really disappointing experience.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi OlderGuy Thanks for taking the time to leave a review, as you mentioned the electrical system operates when the key is inserted. I am sorry if this affected your visit. Regards Jeremy

"Beautiful wedding"

5
06/01/2018

This venue was central and very local for shops and venues Our wedding day was made all the better by the staff and accommodation at the best western hotel We cannot praise the staff enough for their attention to detail and smooth running of the wedding breakfast and the evening events Our food was perfect . We recommend this venue for any occasion including new year

Jeremy S, Front Office Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks :) Its was great to host yours and Neil's wedding, the little extra touches you arranged made the room look extra special. Cheers Jeremy

"A hotel that ticks all the boxes"

4
05/01/2018

The Best Western in Nottingham was the base for our anniversary outing, we spent 2 nights there. Location-wise it is in the back garden of most of the sights of Nottingham town centre, just off one of the main roads which keeps background noise from the city fairly low thankfully. Check in was fairly straight forward,the only stress on my part was recalling if I'd settled the balance or not beforehand! Based on the 5th floor, the room was spacious, clean and pleasant. Views over Nottingham were eye catching.Facilities were good, we had an iron, bathrobes, hot chocolate, hairdryer all close to hand. Bed was lovely and the shower was straight forward to use. You also got free Wifi (as long as you set it up in the first hour!). One gripe was that a Wedding reception was being hosted whilst we were there. Now I have no issue sharing the hotel amongst people who are celebrating a grand occasion, the issue I do have is hearing their music playing whilst I'm trying to sleep. The experience took me back to staying at a costal caravan park when you could hear the repetitive rumble of the on site amusement park's sound system. Abit of sound proofing might help? Breakfast was had and it was exemplary. Cereals, fruits, toast, full english breakfast. You name it, it was there. Plenty of room to sit and bask in the morning (even with the venue being full with Wedding guests). The dining area itself had a roof window which brought the sunlight in, made the place look charming. The room was maintained well by the cleaning staff and everyone was incredibly friendly. Overall my stay at Best Western was good, afew minor gripes but vastly outnumbered by the good experiences I had with them. I would recommend it at the price.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Craig As you mentioned we are one of the most centrally located hotels which makes exploring Nottingham really simple. Cheers Jeremy

"Bitterly disappointed "

3
04/01/2018

Me and my wife visited here recently while visiting Nottingham. The price was very reasonable and the pictures looked great. The room itself was a superior room which was a good size. The bathroom was nice and clean. However, the heater in the room, which is also the AC, was very very noisy and loud. We needed the heater because the weather was quite cold but weren't able to leave it on during the night as we couldn't sleep with the loud noise. The bed was awful. A horrible mattress with springs poking into our legs or back and every time I made any movement on the bed it was creak like an old door and my wife would wake up. On the plus side, as already mentioned above, the bathroom was very nice and clean and the room itself was cleaned well. Also the staff were friendly and helpful which is 1 of the reasons I'm giving this review 3 out of 5 stars and not 1 which I was considering to do previously.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thank you for taking the time to leave a review. I am sorry there was an issue with the bed and heater. We do have staff on duty 24 hours per day who would have been happy to either try and solve the problem or arrange for you to move rooms. Once again thank you for the feedback and I will make the Maintenance and House Keeping Team aware. Regards Jeremy

"Home with extra's"

5
31/12/2017

The best is in the name. Friendly attentive staff excellent rooms along with great selection of quality food. Location is fantastic all in all a premier league hotel where others try to compete. Definitely a hotel I will visit again along with the other seven of us who all rated this one of the best we have experienced.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Wow - Thank you fur such a lovely review. I will pass on your kind comments. Regards Jeremy

"Go to Premier Inn instead"

1
26/12/2017

Broken window vent made the room drafty and the heater is extremely noisy. The beds are old sprung and every time someone moves it squeaks. There was rubbish left under the bed which was really disgusting to see. And the dust is making me sneeze a lot. In short I advise you go to Premier Inn.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Cristiana - Thank you for taking the time to leave a review, cleanliness is something we normally score very highly on so I was surprised to read your comments regarding dust and rubbish. If you could drop me a quick e-mail with your booking details I will look into this further. We are in a process of replacing all the mattresses throughout the hotel so this shouldn't be a problem moving forward. Regards Jeremy

"Great value for City Centre"

4
20/12/2017

Nicely refurbished rooms, staff excellent. We attended a Christmas function which was really well managed, Good breakfast the next morning. A useful feature was the on site parking giving direct access to the reception.

"Great hotel"

4
19/12/2017

Really love this hotel, second time staying here (first was when it was a Ramada). Easy to get to from the motorways with it being “top end” of the centre. Lots of car parks nearby (crowne plaza one opposite is £17 overnight, avoid it as this hotel has discounted nearby Q Park rate of £10). Spacious rooms, comfy beds, modern decor, decent shower, toiletries provided. Just round the corner from Rock City, great location very central but not totally in the bustle of it. WiFi free and didn't cut out. Would definitely stay here again

"Close to town"

5
19/12/2017

Ideal for shopping close to cinema and theatre nice clean rooms little noisy as our room overlooked the restaurant conservatory and they had Christmas parties on but not too bad good value hotel Plenty of toiletries we also had bathrobe in room

"Better than expected"

4
19/12/2017

The hotel was really quite nice. Modern room, modern bathroom. Clean. Quiet. Check-in was a bit difficult but the person dealing with me had a 'trainee' badge so wont judge harshly. Check out was excellent. Total cost was £35 so was experting it to be a bit grotty so was pleasantly surprised. Location was good. Would happily stay there again. View was of an air conditioning vent. Don't expect Parisian skyline views. It's Nottingham...

"Enjoyed my stay"

4
18/12/2017

Precooked only to be informed would be able to get a meal on arrival due to Christmas party night. After sending an email & ringing prior to late arrival I was warmly greeted and able to get a meal delivered to my room which was great - thank you. My room was fine - clean tidy and quiet. Breakfast was ok reasonable choice and a peaceful dining room

"Girls night away"

5
12/12/2017

Stayed hete thete was 8 of us for Christmas market great location center to everywhere easy to get to trainsration breakfast was lovely and rooms were nice and had everything we needed would recommend

"Excellent Location, Unhelpful Staff"

2
11/12/2017

We stayed here at the weekend and arrived just after 2pm to check in. We were told that our room wasn't ready so we offered to go and get some lunch and then come back. When I asked how long we should leave it, the receptionist just said, "I don't know, we're very busy." So, perhaps an hour or two? "I don't know, we have 90 rooms booked up today so we're very busy." Great, thanks for your help! We came back 2 hours later and successfully checked in. The hotel's location is very central, and there is a multi-storey car park 5 minutes away that you can use at a discounted rate (£9.50 for 24 hours). The rooms are clean and the beds are comfy, that's about where the positives end. When we came back to the hotel that night, we hadn't eaten any dinner so we asked for room service (which is advertised throughout the hotel as being a 24 hour service). However, we were told room service wasn't available as they were too busy and there were only two members of staff to do it. Why advertise it then? I suggest Best Western employ more members of staff, particularly at such a busy time of year. Surely maximum occupancy is something that every hotel strives for, when it achieves it it should be a good thing rather than an inconvenience. There is a Premier Inn just down the road that I have stayed in before and was a LOT better. I wouldn't stay at the Best Western again, there are other better hotels around for the same kind of budget.

"Good hospitality"

4
10/12/2017

I stayed 5 days at this hotel. I checked out on 11 pm and it's only 10 minutes by taxi from station street where I get off from the coach. The wifi was free and the signal was good. The hotel room was comfortable, clean, have a good space and there is a bathtub in the bathroom. The hotel is only 5 minutes walking to the city center and Christmas market if you visit Nottingham in December. In my opinion as Asian, the breakfast menu was boring as it's always the same choice everyday (egg, sausage, bread), however they have various kind of beverage (i like the hot chocolate).

"Overnight stay"

4
08/12/2017

The hotel is situated close to the city centre, so it's an easy walk if you want to go into town. Being on the fifth floor gave me a view of Nottingham, and considering it was close to the city centre nice and quiet as well. There is a car park at the hotel, but it's small and only accommodates a few cars, so it's a bit pot luck as to whether you can get a space or not, but there are several car parks close by. The room was clean and tidy, and the bed was comfortable, so no complaints from me. There was adequate choice on the bar menu, and a good selection for breakfast.

"Large group of International Visitors"

5
06/12/2017

We have an annual event for 50 international visitors each year. We have used the Best western for the last 4 years. They have always been extremely courteous and welcoming to our visitors and dealt with all their requests quickly and efficiently. It is an ideal city centre location and very reasonable priced.

"Well located and comfortable"

5
05/12/2017

We liked location near the shops. Rooms were fine and breakfast was very good. Staff were friendly and helpful. Price was right on the day I booked. I wanted to extend one night but price had gone up.

"Central Hotel"

3
05/12/2017

The hotel was easy to find and very close to City Centre attractions. The reception staff were very helpful & the rooms were cleaned to a high standard. The beds were dreadful, very saggy with no mattress protectors. The shower was poor, and the bath was very slippery (no anti-slip bath mat available)

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Karen - Thank you for taking the time to offer us feedback. All the showers and baths have anti slip basses, also as per the Guest Directory anti slip mats are available on request. Regards Jeremy

"Worse Christmas meal ever!"

1
02/12/2017

I didn't stay in the hotel but had my works Christmas party there. The food was appalling. The soup had no flavour, the terrine was like dog food, the turkey was a minute portion and didn't taste like turkey, it had a salty processed taste. The gravy was tasteless as was the veg. The parsnips were dry, so was the stuffing, I got 1 sprout on my plate. The lemon tart filling was ok, but the pastry case was dry and had an odd taste. The only thing that was marginally good was the roast potatoes, which were a bit burnt. Not what I expected for £25. I came home and had a pizza.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Debs - Thanks for the feedback and I am sorry if you didn't enjoy your Christmas Party night. We hosted over 300 guests this weekend and have had some amazing feedback regarding the food which is all locally sourced and prepared freshly by our chefs but I apologise if yours was not up to our usual standard. Our Team are always on hand and would have been more than happy to provide both more Turkey and Veg but again I am sorry if this was not offered. I will off course forward your comments to the team. Regards Jeremy

"great"

4
30/11/2017

Brilliant stayed overnight after seeing a concert, hotel was clean and breakfast was excellent. Only problem was the room wasn't ready on time and we had to wait, though reception was very apologetic it was little annoying.

"One or Two Minor Gripes, But Would Definitely Use Again"

4
27/11/2017

Stayed for two nights arriving 20 November 2017. I had room 313 and found it a bit noisy in the mornings as there was a service area for the hotel below my window. Heard trucks etc. collecting bins for example. Air conditioning very noisy, but switched it off at night. Room very clean, and bed very comfortable. Plenty of hot water in bathroom. Good wi-fi signal, but did require a new access code after first day as pass only for 24 hours. Couldn't add dinner to room as hadn't registered a card -- hadn't been asked to at check-in. Breakfast fine, but I'd lose the radio / music from dining area. Too loud and mostly drivel. Location is excellent, and staff very friendly. Would use again, and comfort and location meant a 4 from me.

"Excellent location"

4
23/11/2017

We stayed overnight after a visit to the Motorpoint Arena. The hotel is standard city centre type and very satisfactory. Great location for all main central Nottingham venues and restaurants. Only gripes were the air con/heating fan was so loud we had to turn it off to get to sleep and in a similar vein, the spring closers on the doors cause them to slam and we could hear every door close on our corridor (or so it seemed).

"Conveniently located"

4
19/11/2017

Excellent location for an above average hotel, convenient for business. Nice rooms, internet included. I did not try the breakfast. The hotel staff was very kind. There is limited parking on site, but there is also a public parking nearby with agreed rates.

"Hotel as a conference venue"

4
17/11/2017

I have spent the last two days facilitating a workshop for 25 people (some staying overnight) in this hotel and we had dinner on the first night. The conference facilities are excellent - equipment was provided and the late change of seating arrangements also accommodated. The tea and coffee area was kept well supplied and the space very clean and tidy. The lunches and dinner were lovely - well prepared, plenty of choice and I liked the buffet service. Mo looked after us superbly - a credit to the hotel. Will definitely use this venue again.

"Decent enough hotel for overnight stay."

4
15/11/2017

Stayed here last week on a business trip. Hotel located in a pretty good spot, very central. Stayed on the 6th floor so pretty quiet, room was a standard size I would say, bathroom very clean. Kettle in the room with biscuits, I liked that there was an iron/ironing board in the room so you dont have to ask for these. Bed was pretty comfy and a range of pillows so something to suit everyone. Breakfast was just okay, not a huge amount of pastries, and my bacon was overdone and no grilled tomatoes...I know that sounds petty but just a personal preference, we only had limited time so couldn't ask for anything. Overall not a bad hotel, ideal for an overnight stay. I would probably rate this 'good'

"Not too impressed"

3
14/11/2017

I arrived and parked up only to be told that as I hadn't booked a parking space. It wasn't the content of the request more the manner in which it was presented. When I got to my room I found that my WiFi password had expired (it has to be logged onto within 2 hours of check in. When I got to the bar I wanted to put my drink on my room but was asked to pay as I hadn't registered my card at reception. The receptionist had not offered this as an option. Room was nice and in a good spot (less than a mile from the parking I finally found) Not dead bad but the staff were not particularly helpful and travelling a lot for business means that I do appreciate helpful and friendly staff sometime more than the room/facilities.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Vic - I am sorry regarding the confusion with car parking, as one of the only city centre hotels with on-site parking it does tend to fill so its always advisable to call us directly in advance to reserve a space. We do also offer a heavily discounted rate at the Q-Park. regards Jeremy

"Good central location"

4
14/11/2017

Carpark is an added bonus although chargeable very convenient, allowed us time for a little shopping on the day we vacated.Stayed in room 501, spacious, airy,lovely comfy bed. Check in was quick and efficient. This was our 3rd stay and we will return again.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Diana - It was lovely to welcome you back and I am pleased you took advantage of the on-site parking. Regards Jeremy

"5* service"

5
13/11/2017

Excellent stay at this hotel. The staff were so friendly and helpful, especially the two young lads serving at breakfast on Saturday morning. The room was comfortable, and it was very easy to control the temperature. Only slight moan was the fan on the air con/heating. It was very loud, even on the lowest setting. Bathroom was spotless and gleaming.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thank you for such a great review, we pride ourselves on cleanliness so I will pass on your comments to the House Keeping Team and also the Restaurant Team Regards Jeremy

"Rescued by sensible email!"

4
11/11/2017

Getting lost on our way in the centre of Nottingham, the email had a real phone number that took me straight through to reception rather than through some distant call centre. The trainee receptionist guided us in in a very short space of time, and we had parking on site that we hadn't expected. Very grateful we had a good stay in a clean room, excellent staff and excellent breakfast.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Paul Thanks for the review. I am glad the team got you to the hotel quickly as you mentioned you can always call and discuss anything with us directly which often helps speed up the enquiry. Regards Jeremy

"Overnight stay "

4
08/11/2017

Ideal location minutes away from theatre we were visiting. Reception staff very welcoming and efficient. Had booked for three single occupancy rooms (all)given an upgrade on arrival/double bed/coffee machine as well as tea tray with biscuits in each room. I had a faulty kettle which was replaced when I informed reception. My only gripe was the air-con was noisy so I switched it off. Clean room. Good selection breakfast buffet. Definitely use this hotel on next visit to Nottingham.

"Very central"

4
07/11/2017

In the heart of Nottingham this hotel is a must for visitors. Close to all public transport and 15 minutes walk from station. Good choice of shopping, restaurants and pubs all within walking distance.

"Great for the Royal Concert Hall"

4
07/11/2017

We stayed for one night to attend a concert at the Royal concert hall excellent location, tram just seconds away . We booked a superior room, very good quality. Room was at the back of the hotel on the fifth floor, nice and quiet , no street noise. Room comfy and well equipped, plenty of plug space and bed was really big and soft . Only slight criticism was breakfast as the hot food was overcooked due to being under the hotplates too long. Everything else was great and staff very polite. Good stay !

"Theatre trip"

4
07/11/2017

Excellent location for attending Nottingham theatres. Good value for money. Card can be a little tricky to get it to open bedroom door. Try it a few times! Put card in slot on entering room or you will have no lighting! Not overstaffed but they are obliging.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for the review Alan. I am glad we offered you value for money and as the closest hotel to the Theatre it makes for a great visit. Regards Jeremy

"steve and ruths wedding"

5
07/11/2017

as father of the groom i thougherly enjoyed the 3 night stay .ur organisation of there wedding day was second to none ,nothing was to much trouble for your staff ,my room was lovely and clean . wouldnt hesitate to use your hotel again

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks - What a great wedding, I hear the Wiskey Tasting Staion was a real hit ! Cheers Jeremy

"Night at the Opera, Just the Job!"

5
03/11/2017

This was just a one night stop to drop in at the opera, staged at the Theatre Royal about two minutes from this hotel. The location and price couldn't have been better! The reception staff were excellent, friendly and efficient. The disabled room (201) could not have been better. Plenty of space in the shower room, with a proper walk-in, easy to use shower, and located very close to the lift. The actual room was excellent, plenty of storage space and a good sized bed. We didn't eat here as there is so many restaurants in the local area. We chose 'Revolution', our first time in one of these chain restaurants. It was brilliant; the service,the food- both choice and quality. Not knowing the area, we booked a parking spot in the hotel indoor car park. This is very limited, maybe eight cars. But that would depend on the the individual driving skills. A better option for disabled badge holders would be to park outside the front of the hotel, there are parking bays for disabled badge holders. So much easier. Make sure to use your badge, as the Nottingham traffic wardens are like Doctor Who characters, they appear out of nowhere, give a ticket, and disappear just as quick. The location of this hotel is great if you want the Theatre Royal, restaurants, the indoor market and a ridiculous amount of shops. We will be using this venue again.

"Nice location Poor Hotel"

2
01/11/2017

Booked as central for a gig at the theatre royal....all good up to arriving car park space booked, upgraded room with what sounded like nice extras. Left car went shopping then back to check in....downhill from there. Booked twin room and upon entry seemed okay, but upon looking closer.....upgrades were poor.....nespresso machine with just 2 poss. No extra milk....dressing gowns stiff and smelly shoved in drawers....and the beds, oh my god....supposed to have mattress toppers on them as upgrades.....NOTHING JUST A MATRESS WITH A SHEET. Spoke to reception who after nearly a hour moved us to another room....NEXT DOOR...all okay there but bathroom smelt damp and dank. Towels awful not soft but had enough by now....made the most of it....COMPLETE LACK OF PLUG SOCKETS APART FROM NEAR THE TELEVISION meaning hard to get ready rtf. Noisy overnight with cars and Screeching people but is central so expected that. Noisy aircon or something outside room....Doors not flush so when lights off light from the hallway shines under the door and also through the peephole. Breakfast wow what an afterthought that was.....overcooked sausages like rubber, Had to wait 10 mins for a fried egg.....croissants and baked goods overbaked and dry......fried items and hot items all been Sitting there for a while, was no pride taken in this, seen better in a layby cafe. Would not recommend something overall not quite right here, dated hotel and Def not BEST

"Central gem."

4
31/10/2017

Lovely hotel in centre of Nottingham, with small parking area which is useful. Room was good size, comfy bed and clean bright bathroom with a lovely big shower. Only down side is you can hear the street noise/crossing beeping, maybe needs extra glazing to make room quieter.

"1 night visit"

4
31/10/2017

Clean, comfy beds, bathroom very good standard. Daughter & i visited son at university in Nottingham was ideally situated in the centre, parking onsite good. Very close to shops & restaurants, will use again

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks RobertsonFamily As one of the closest Hotels to the university it makes visiting both the City centre and University really simple. I am glad the rooms where great and I will pass on your kind comments to the House keeping Team. Regards Jeremy

"Great Location, Friendly Staff, Good Hotel"

4
30/10/2017

I stayed here for a week, and not knowing very much about Nottingham and which was it wasn't a good area I wasn't sure what to expect. This is a great hotel if your visit takes you to the centre of the city, and the theatre is literally just outside. Bars, restaurants and shopping are literally all around and you're not going to be more than a 10 min walk from any of the major attractions really. The hotel has to sides, 1 facing the street where you enter, the other faces towards the city centre and the main road. I'd avoid the top floor, as there seems to be a hum perhaps from an air con unit on the roof, the other floors seemed to be quieter. I also found the side facing the city to be both quieter (mostly) and with a better view. However on the noise front, the glazing isn't the best and you can hear some traffic noise, and on the busier nights in town rowdy revellers may disrupt you. That aside though I found it to be perfectly reasonable, clean, and the staff friendly. They also offer a parking deal with the Talbot Street Q park which is a cheap as it gets too.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Cluesi Thanks for taking the time to leave us a review, as you mention the location of the hotel is fantastic for exploring the city centre. Cheers Jeremy

"5am trip report writing "

1
25/10/2017

Well this is a first. It's 5am on a Thursday morning and I've been awake for 15 minuets and no sign of sleep returning. I am currently in bed writing this report. I have been woken by numerous delivery trucks and bin wagons. I feel like I've woken up in Kings Cross station it's so loud. I have a fell day of meetings and the lack of sleep is a major concern. I was disappointed to discover that all beds are single ones zipped together, so if you're like me I wanna star fish when I have the bed to myself.......well you can't, unless you was a sore back from the lack of support in the middle of the bed. I don't need to leave the hotel until 9.30 so it's a bit early to consider breakfast. I could never stay here again. Sorry.

"Sadly disappointed"

1
25/10/2017

Our room was not ready at check in time and was told it could be a couple of hours wait by a very rude receptionist. Room only had enough coffee for just one drink even though a deluxe room was booked for two people.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Jodie I apologies the room wasn't available when you arrived at 2pm, on some occasions there is a slight delay if groups have asked to be placed near each other. If you could contact me directly at the hotel with your booking details as I would like look into this further as we have no record of a 2 hour delay for check-in. As you mentioned the superior rooms have the Nespresso machines with 2 pods, but as explained in the Guest Directory we are more than happy to bring more to the room if requested, there is also the standard Coffee Tray with a selection of coffee, tea, fruit teas and hot chocolate. Regards Jeremy

"Great location and freindly staff"

4
24/10/2017

This is a great location for the city centre of Nottingham and have always found the staff really supportive . Rooms are much improved and breakfast spot on. Only wish car parking was a bit cheaper but then it is in the middle of a city.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Simon Thanks for the review. We have 2 options for car-parking the onsite as you mentioned which needs to be pre booked by calling the hotel directly. Alternatively we offer a heavily reduced rate at the Q-Park on the road opposite, at £9.50 for up to 24 hours, this offers great value for money. Regards Jeremy

"Trip to Notts again"

5
22/10/2017

Great place to stay pleasant and helpful staff overall a good base for any trip to Nottingham central to lots of great music and theatre venues shops pubs clubs and restaurants. Always a good place to stay and ever helpful staff

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for the great review Mark. I will pass on your comments to the Team. Regards Jeremy

"overnight stay"

4
19/10/2017

Everything was adequate & location was perfect. Reasonably comfortable & staff were great. Car park was fine & restaurant/bar facilities good. Lifts were modern & re-assuring. En-suite bathroom was nice

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks Yani As you mentioned the location is great, as one of the most centrally located hotels it makes exploring Nottingham really easy. Cheers Jeremy

"Review"

3
19/10/2017

Taking into account that the hotel is in the city centre my stay for the money not very good my bed was quiet uncomfortable I suffer with a bad back and this bed was way below at other hotels at cheaper prices The noise levels from the local night club was totally unexceptable which I believe triple glazing would have helped The breakfast for your nightly rate was not good with low quaility sausages However on the plus side the cleanliness of the room was very good

"Good value for money - bit of external noise"

4
19/10/2017

Food excellent, room of a high specification with a smashing shower & complimentary toiletries & large bath sheets. Staff were all very friendly & helpful. The only negative was some noise from the street when the nightclubs were turning out BUT what can you expect when you are in a busy city centre location which was extremely convenient in other ways.Very enjoyable stay. Thanks to all staff.

"Excellent service"

5
18/10/2017

Stayed here for a two night get together with friends and could not fault anything about the hotel. From food to accommodation was perfect and the staff could not be better responding to requests. Would visit again.

"Very good hotel"

5
18/10/2017

Good efficient and friendly staff. I arrived too early room wasn't ready.I went for a pint in a pub close by, it's a heavy rock pub, didn't stay long. The food in the hotel restaurant was good and a fair plateful the staff in the bar and restaurant very good

"One night only...."

4
12/10/2017

Late booking and didn't realise the goose fair was in town so very happy with the stay. There was a wedding in the hotel which if we were intending of eating in the restaurant would have been a disappointment but as we were eating out didn't affect us. The room was fairly decent although wouldn't class as a superior double but the breakfast was very nice with a lot if choice for a buffet. Would recommend.

"Noisy"

3
12/10/2017

Friday night stay. Lots of hen and stags staying in the hotel woken up 3 times early hours of the morning when they were coming back to their rooms. Room in need of refurbishment and definitely needs new mattresses as the 3 in our room had collapsed

"Good with one or two provisos"

3
12/10/2017

We had a short break here last month. The hotel is pretty much in the city centre and has parking for 12 vehicles with direct access to reception. We booked a parking space in advance and that worked well. Otherwise there is a multi storey car park virtually opposite. The room was well equiped, clean and comfortable with the exception that the wardrobe was of the doorless variety which does not make for pleasant viewing and seems to save little if any space. The bathroom was excellent with a really good shower. Ou room had rather a bleak view and was very noisy with the window ope. But the double glazing was very good and cut out all the noisy. The room was air conditioned wfficiently and with minimal noise. The dining room is very wooden and open with a lower level with buffet area and bar. The breakfast buffet was reasonably good with a fair variety of cooked ptions and porrage available to order. It would have been nice if the continental breakfast could have been extended to include fresh rolls and some cooked meats. But, all in all, breakfast was very satisfactory. Efficient toast maker and self seve tea and coffee. Not so dinner. We dined there once, on the Saturday, and we were the only diners. From time to time groups of men came to the bar and were fairly noisy - as much to do with acoustics as the people. The dining room under these circumstances seemed umwelcoming and lacking in ambience with the two of us eating alone. It would probably be far nicer when a third or half full which it probably is during the week.. Unfortunately the food did not make up for that and was at best very indifferent. Fortunately there are many restaurants of a variety of types within easy walking distance. Reception was efficient and pleasant. Efficient lifts. There are some meeting rooms and I would imagine this would be a good place for business meetings and small events. I also feel it is a good place to stay for weekend braks and I would certainly be happy to stay there again. Score better than 3, but not 4.

"Ok but not worth the money"

3
12/10/2017

Ordered a bottle of champagne for on arrival as a surprise but wasnt ready so had to sit in a very inadequate reception area for 15 mins Nothing special about the hotel or room really clean but only really a £90 a night room

"Rude behaviour"

2
12/10/2017

Night porter was incredibly rude and reduced my daughter to tears - not acceptable. His behaviour was poor and showed a lack of training. No one should be spoken to in this way ever. This totally spoilt our stay.

"A not so restful sleep"

3
04/10/2017

Arrived at the best western mid afternoon, small but serviceable, rooms were a good size, everything you could need for a weekend stay, the let down was the bed - it was the most uncomfortable hotel bed I have ever stayed in, it sank in the middle and was lumpy, not conducive to a good nights sleep - made all the more annoying by the fact it faced the Main Street so lots of external noise because the room was uncomfortably warm too - come on best western improve your mattresses!

"Great hotel and great location."

5
04/10/2017

Travelling with friends for a concert so location was excellent and near to a vast variety of good restaurants. I could recommend the Turkish restaurant.... scrummy food. I would recommend this hotel.

"Better than expected "

4
04/10/2017

Was a bit worried about staying here as I thought it was going to be a bit old and shabby but I was wrong! Check is was very simple and quick. Room was a lot bigger than expected, had three beds even though I'd only booked a double. Bed was massive and comfy. All areas clean and pretty quiet. Only negative was the room was cold, not really something that ever happens in a hotel. Basically I used my hotels.com rewards to stay here so was very happy with the outcome. Would recommend and stay again.

"Great room; had everything I needed"

4
04/10/2017

Room was better than expected, very clean, lovely big bed, all the bits and bobs I needed. Continental part of breakfast was really great. Hot part was not - eggs so runny my plate was covered in water that made everything soggy, poor quality / cheap sausages. Free wifi is great, but the password expires a couple of minutes after you arrive - I got to my room, unpacked, went to logon and it had expired!

"Trip to Notts"

5
03/10/2017

Great place to stay pleasant and helpful staff overall a very pleasant place to stay and nice and central for all the local pubs clubs and many sights around town plenty to see and do and great facilities

"Wedding"

5
19/09/2017

A fabulous wedding venue, beautiful garden and pagoda for the ceremony. The hotel rooms were really clean, well furnished and very comfortable. The wedding breakfast was delicious and hot. Could not fault a thing. A fabulous wedding.

"Ideal Location for City Centre"

5
14/09/2017

The Best Western Plus in Nottingham is ideally placed for the City. The rooms are spacious and very clean, the Staff were all very Courteous and Polite. The food in the Restaurant at Dinner and also at Breakfast was very good.

"Handy city centre hotel"

4
10/09/2017

This hotel is right in the city centre and there is plenty of public transport close to the hotel. The ground floor of the hotel appears small but there is much more room on the upper floors. The room was quiet and well decorated with a modern bathroom and excellent shower. There is air conditioning but I did not need it. The room had a nice city view. Dinner in the restaurant was good value and the breakfast was plentiful. Wi fi worked well but you need a separate code for each device.

"Good Hotel, Good Price"

5
06/09/2017

We stayed at the hotel for one night and it was on a groupon deal. The hotel was very pleasant and all staff were helpful. The room we stayed in seem recently renovated and was full of little extra such as a coffee machine, bottle water etc. Location is first class with all shops, restaurants, cinema etc minutes away. Parking is available at Q parks a five minute walk discounted to under £10. Breakfast was very good, buffet style with attentive staff who offered several options of egg cooking to accompany your breakfast. Overall a pleasant stay for under £60 with breakfast.

"The Place to stay"

5
05/09/2017

Excellent place, comfortable, hospitable, clean and the food is good. Staff are friendly and professional when I was check in, as I was late when checked in, the staff was so attentive and made it so quickly so that I can get to my room and rest. The room was clean and everything were spotless and well presented. I will definitely come back and stay at this hotel, so convenience for my needs. The location is easy enough to find and yet I can get to the motorway so quickly also. Parking facility were excellent.

"Good location but a few niggles"

4
30/08/2017

We stayed in mid August for a two night stay in a triple room. The three separate beds in each room is good however having three beds on the side of the room with NO electrical sockets beside any of the three beds which meant we had to keep getting up and plugging/unplugging phones and laptops. Between three of us we had 5 devices and there weren't sockets enough for this so we spent a lot of time swapping which item we were charging which was a bit of a pain. Get wifi codes and passwords when you check in and be advised you need a separate code for every single device so if there's three people with 5 devices, you'll need 5 different accesses. They print these off on a slip which is helpful. On arrival we tried to check in at 2pm but were told the room wasn't quite ready. We felt quite tired and really wanted to get into the room which by 2.20pm we finally went up to our floor and sat outside until we could get in which wasn't until about 2.35pm which was really unwelcome and not satisfactory to us. Maybe get more cleaners so they have time to do each room? The room was clean and well presented when we went in. Room 210 - one issue with the windows. Opened these a crack when we had not long been in the room. Once the air con was working decided to close them. Literally nearly lost a finger - the handles are hanging off and the opening/closing mechanism which sits into the frame is so stiff that whilst pulling like mad to try and get the window to move, it closed suddenly on my finger. Cue a lot of very bad language on my part, finger bruised and with a large dent in it. This needs fixing - someone could lose their finger. No excuse for this to be unrepaired like this. It is however a VERY good location for the theatre and all of the city centre, and it's very close indeed to the tram (there's a stop just outside the theatre) so it's easy to get places by public transport. We pre-booked the hotel car park which was highly convenient indeed.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for the review Isobel - Some good points which I will pass onto our Maintanence Team for future refurbisements. Regards Jeremy

"Don't stay here"

1
30/08/2017

Really great location! The hotel stunk of smoke everywhere! When entering the room, we could see loads of drugs use from our view. So either this was happening next door, or the cleaners dont clean. Either way there were drugs happening at some point.

"Great Location "

4
29/08/2017

Good value for money , clean and tidy rooms , very good buffet breakfast with plenty of choice . The location is excellent, only 50 yards from the very centre of Nottingham. The staff were very helpful and friendly. There is limited on site parking , only about 15 - 20 spaces , so we pre booked at a cost of £12 which covered us for our 24 hour stay ! Overall a very good experience!

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for the review Chris, as you mentioned the location of the hotel is great for exploring Nottingham. Cheers Jeremy

"Well situated for exploring Nottingham"

3
29/08/2017

The location of the hotel was really good. Near the city centre and located very close the main tram route. The hotel room was good but the bed was really uncomfortable. The mattress seemed very close the end of its life so very poor nights sleep. Other facilities fine but not up to 4 star rating. Hotel has very very limited parking which must be pre booked and was full when we stayed there. Had to use car park a couple of streets away which was quite pricy.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks you for taking the time to leave a review. Im really pleased to read you loved your stay, we are currently replacing all matreses. Regards Jeremy

"3 Night Business Trip"

4
23/08/2017

Stayed on Business for 3 nights. The room has been refurbed to a high standard, being large and well appointed. There was a fair bit of Road noise and the A/C was so loud it's impossible to sleep with it on. The Food was excellent although they did run out of several options over the three days. The Hotel is ideally located in the heart of Nottingham, with Marco Pierre Whites and a Casino next door. 100 Yards to a Tram Station and very close to Nottingham Rock City. Free Wifi, but you must validate the code immediately.

"EXCELLENT"

5
20/08/2017

After initial problem with the booking - do not book 2 rooms and try to pay for them once !! - the stay was terrific. We had a superior room which was brilliant. Stayed 3 nights - staff superb, breakfasts great .

"Good stopping point "

4
19/08/2017

Stayed with family if 5, had to book 2 rooms as cannot have 3 kids in 1, but was a good price considering we rocked up late as we were not go no to make it to our campsite. Rooms were a good size, clean, tea and coffee. Breakfast was good in the grill across the road. Good stopping point.

"Nice overnight stay"

5
16/08/2017

We had a lovely overnight stay at this hotel, as promised we got a discounted rate at the Qpark across the road and round the corner, 2-3 mins walk away as their car park was full. The room we were given on the 5th floor was large, bright and comfortable with a large double bed, there was an ironing board and iron (we didn't need this) however I didn't see a hairdryer, there was tea/coffee facilities and you could have optional room service if you wanted it, there was also a small flatscreen TV with free view channels, the buffet breakfast was pleasing and plentiful my only gripe were the hash browns I think they must have been stood that long they had gone brittle and shattered like glass when I tried to cut into it and it went everywhere, staff should be mindful of how long food has been stood, reception staff were really helpful as were the staff in the dining room, we didn't have our evening meal in the hotel as the bar and restaurant was closed due to a private function so can't comment on this, all in all we enjoyed our trip to Nottingham.

"Mr"

5
15/08/2017

I stay here for business on a weekly basis. Rooms are spacious and comfortable. Bathrooms were recently refurbished to a high standard. There is always a warm welcome from the friendly and efficient reception staff, who greet guests in a pleasant yet professional manner. Special mention must be made of Claire, whose customer service skills are exemplary - always cheerful and helpful; an excellent ambassador for the Best Western brand.

"Nice place for short stay"

4
09/08/2017

Stayed with friends for a weekend. Rooms were clean and tidy. Breakfast was popular with the group and had a lot of options. Parking nearby but may be limited for the elderly or disabled as not part of the same building/property.

"Good"

4
07/08/2017

Room where good and clean. Pricey but wasn't much choice left when we booked! Pre book the parking if you can, if not the nearest car park is 1 min away. Hotel car parking is quite tight though so becareful if you do Park in there!

"good modern place in Nottingham"

5
05/08/2017

We enjoied large, splendid rooms and the modern equipement. A special surprise was the rich breakfast buffet with complete English breakfast, Continental breakfast and many fruits and cereals to choose. The hotel is located close to the centre of town and most of all points of interest are within walking distance.

"Nice clean hotel"

3
05/08/2017

Nice and clean. Easy check in. Big beds but not the most comfortable as the ridge down the middle can be felt. Breakfast was acceptable buffet style but other hotels brands are much better quality in that department. Overall it was reasonable but there are better alternatives for the money.

"Stay for wedding."

4
03/08/2017

Very pleased with hotel, excellent breakfast. The only draw back was driving to the hotel, even locals could not direct us!! Ended up driving over the tram lines as advised by a tradesman, apparently this is common practice!! This didn't spoil our stay at the hotel.

"Well placed little hotel for a city stay"

5
02/08/2017

Uninspiring exterior hides a nice little hotel with unpretentious but practically laid out bedroom and modernised ensuite. The conservatory dining room was airy and attractive, and the self service breakfast worked well, including efficient coffee machines. The staff were friendly and helpful. The hotel car park is minute but the set up with the nearby public car park works well.

"5 night stay"

3
02/08/2017

reception staff friendly and helpful,breakfast was terrible,hash browns under cooked,beans thick and sloppy,asked if chef could make me french toast and was told he could not,last morning left without breakfast as was better at home.

"Not what it looked like in the picture"

3
02/08/2017

Welcome on reception was so unfriendly that it ruined my whole stay. We travelled from London arriving really late at the hotel. When I booked it I was told the Parking was on a first come basis, so I parked and went to reception (because it's small they can see the car park)and the guy on the desk first question was did you book a space, without any greeting and before I could answer he said you better move that then. I was horrified at the way he spoke. Not the attitude you need at that time of the night.

"Weekend stay"

4
02/08/2017

The hotel is well located for the city centre shops and nightlife, we had a twin room which was clean and spacious, the bed mattress wasn't the best though. Shower and bathroom was modern and clean but the water pressure was a bit weak. Excellent breakfast and facilities were very good i.e. Nice bar and lounge areas, room was quiet with little outside noise, car parking limited though.

"Mid-Week Getaway"

5
22/07/2017

We decided to visit Nottingham City Centre for a mid-week break and wanted a hotel close to the city centre, that was comfertable and functional to use as a base whilst exploring, the best western met and exceeded that requirement. upon arrival we were greeted by a lovely receptionist, who gave us advice on where to park, how to get around the city and some great places to eat (Annies Burger Shack!) We were given 2 keys and were left to settle in. The room was lovely and well above what we were expecting. There was a huge bed, desk with hairdryer, mirror and televisoon etc. Ample wardrobe space, table chairs and en-suite bathroom. The room was clean, fresh, big and comfortable and the bathroom was surprisingly modern for a middle of the range hotel. There is 24 hour room service and always someone on reception, which is always nice. We didn't opt to have breakfast, so unfortunately can't comment but we did swing by (accidentally) one morning and there looked to be a big array of the usual hotel continental style. The hotel is based next to a tram stop and is a stonesthrow away from the centre of town, it was a great location to visit the city for shopping, with the cornerhouse very nearby.

"A pleasant stay"

4
21/07/2017

Can't beat that location! A hundred steps from the tram and the city centre, it was easy to get everywhere we wanted to go from there. Nice shower, and more room than friends of ours had in a more expensive hotel across the street. Elevators are a little cozy with kids or luggage, but we were pleased.

"Daughters graduatìon"

5
21/07/2017

We stayed here overnight arriving at 8.30pm.Driving here after having finished work. The room was clean (spotless) including the bathroom. Tea making facilities, iron and ironing board. Airconditìoning! We went for a look at the concert hall and when the graduation would be delivered. Well sign posted. There is a few pub and a casino nearby with loud music. But this quieted later and the Windows being closed cut the volume down ( no problem). The breakfast was good and staff were friendly and polite. Breakfast was early for us at 6.30am due to going to the university for 8am (cap and gown collection). We asked for a fried egg and was given them within minutes (freshly cooked). Can't fault the place was university has finished or we could call again.

"Great Location for City Centre"

5
20/07/2017

Stayed 2 x nights for son's graduation. Perfect location for Royal Concert Hall, literally 3 minute walk. Great for all the other city centre attractions. Very good size room, clean and well equipped shower room. Plenty of car parks close by which you need to pay for, but I guess that is the trade off for the central location. Reception staff very helpful and efficient. Clean, modern interior.

"Lovely reception staff"

3
17/07/2017

Didn't like the bed it was like sleeping on a sack of potatoes, apart from that the room was nice. Breakfast was a little sad, staff a little slow to replenish and it was just like warm. The two ladies in reception were lovely and helpful. Hotel is an ideal location in the city centre

"Terrible"

1
17/07/2017

The light in the bathroom was not working. The shower was rubbish and the beds had the springs coming through the mattresses. We tried to get a parking space 2 days before travel but was told the car park was full but that they had special deal with q park which was about 10 mins walk away. Location excellent for the town centre but no breakfast included and only 4 pound cheaper than premier inn!!! Would never stay again worse nights sleep ever plus all night all we heard was the emptying of bottle bins outside our window.

"Flying visit, great place to stay"

4
17/07/2017

Had a one night stop over whilst visiting Nottingham. This hotel is ideally suited for a night out in the centre of Nottingham! Car parking is a little limited for a such a large hotel. 'First come, first served'. Never great in a city centre. Rooms were great. Comfortable bed. Good bathroom facilities. Quiet night. (Aircon didnt work and leaving it on was too noisy to sleep.).

"Extremely Good"

5
17/07/2017

Extremely comfortable and affordable hotel. Highly recommended for anybody visiting Nottingham as it is right in the heart of the city. Rooms were very spacious and comfortable and very clean. Free wifi worked very well. Breakfast was also very good with a lot of options available.

"Efficiency and convenience"

4
13/07/2017

Very nice stay in Best Western Plus Hotel. I appreciated the friendly personal an the comfort of the room. Excellent location in the city center near to the tramway stop and to shopping avenues. The Breakfast was very good.

"Student visit"

4
12/07/2017

Very nice room. Good breakfast. Excellent reception staff. Evening meal offering needs serious review if they wish to encourage eating in! Overall a very pleasant quick stay. Being asked to write 200 characters is a pain.

"Excellent access to city centre"

4
12/07/2017

Traveling with family. We got good rooms with plenty of floor space. Bed were comfortable to sleep. Breakfast was regular british with all options. Black budding was a bit unique taste, maybe regional specialty. Remember - very limited number of parking places! Generally very good hotel.

"Basic, adequate for a couple of evenings"

4
09/07/2017

Location - Very close to center, shops and restaurants which is always a bonus, though the hotel wasn't so easy to find as it's behind a main road Service - Pretty basic yet sufficient for checking in and out (didn't use any of their in-room service for my 2-night stay) Cleaniless - Good enough, bathroom almost spotlessly clean Downsides - 1) No mini bar in the room, so there's no way to keep my bottles of purchase cold, though the bar staff was happy to supply buckets of ice; 2) My view was just the opposite hotel, but considering that it's a short stay, neither bothered me too much as long as the other aspects were up to standard; 3) Woke up by the bin truck emptying the large bins in early morning as my side of the room was facing the back street, this might bother some guests more than others; 4) Wifi only works for one device!

"Human factor"

3
08/07/2017

Very good location in city center close or in short walk distance from most sight seeing places. Good room facilities/features and breakfast. Good external noise and smell isolation. Unfortunately at second stay night neighbours were drunk, they were smoking on the corridor, and this cigaret smell came through the gap in the bottom of the door into room.

"Hubby's Birthday"

5
05/07/2017

Stayed for three nights to celebrate husbands birthday. Room large and clean. Staff all very friendly. Bed was large king size and very comfortable. Shower and bath excellent Breakfast was good. Would definitely stay again if we return to area

"Worst bed I've slept in"

1
29/06/2017

The mattress was so old it had I dip in where the hundreds of people have slept in it before. I tried to roll out of the dip but it was impossible it was that deep! Breakfast was pretty horrible too but on one plus is the location.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Danielle - As I am sure you've read we normally score very highly on Breakfast and I am sorry if this was not the case. We have replaced all beds during the refurbishment of the hotel less than 2 years ago, we currently have a rolling replacement of mattresses but if you could contact the hotel directly with the room number I will arrange for the maintenance team to replace the mattress. Regards Jeremy

"Room great all other areas disappointing"

3
28/06/2017

Stayed for one night (and I am writing this whilst I am still at the hotel) on business. The room is great and the hotel is in a fantastic location (walking from the station to the hotel it is evident the hotel is in a very vibrant area of Nottingham); room and bathroom very clean so no complaints there. However, the room and all the common areas on the second floor are invaded with cooking smells. I ate in the hotel restaurant and would have to say it is one of the most depressing and underwhelming places I have ever eaten in and the food matched the experience. I wonder if the management have ever sat in the restaurant and experienced it as guests do - the air conditioning is noisy and blasts out and I would suspect that contributes to the cooking fat smells pervading the restaurant. I ordered Hunters chicken and it did, to a point, resemble the menu description, however the chips and onion rings had obviously been cooked in old fat and tasted terrible. The staff are great, very helpful and it isn't their fault there are issues, management should experience all areas of the hotel as guests have to. I run a hospitality business in the Highlands of Scotland and have done just that so I know what my guests are likely to experience. I don't like rating accommodation with a 3-star as I can only imagine how that must feel to the management and staff at this hotel but there are issues which should be addressed. I would recommend staying but strongly advise to eat elsewhere

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Shazza - Thank you for taking the time to leave a review. I regularly eat and stay over at the hotel, in fact I spoke with you briefly this morning when you passed from the rest area back to the restaurant. I believe the breakfast is one of the best in terms of value and choice in Nottingham and whilst the evening menu is basic I think it offers varied choice at great value. Once again thank you for your feedback. Regards Jeremy

"Nice"

3
25/06/2017

Hotel was really nice, we booked to check in around 11-12 but when we arrived we had to wait until 3 which was a disappointment. Room was standard even though we paid more for a better room, staff friendly and breakfast in the morning good!

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Smills - Its great to read the staff looked after you and you had a great breakfast. I believe the reason for the later check-in was due to the fact we wanted to get all the rooms as close together as possible, this should have been communicated to you and I apologise if this was not the case. Regards Jeremy

"Good hotel, friendly staff and nice room. "

4
24/06/2017

Stayed in the hotel with a friend as was going on a night out in Nottingham. Really good location. Very central and about two minutes walk from the corner house which had a few good bars near it. The room was relatively expensive for Nottingham but it was because I booked fairly late on and it turned out to be cheaper than most hotels in Nottingham. They have onsite parking but limited space so ask before you go. If not there's a 24 hour car park across the road for about £13 for 24 hours. The room was nice, staff were friendly and would stay there again. Only spent one night there and the breakfast wasn't included in the deal I booked so can't comment on the food but the bar was nice and reasonably priced. Would stay there again

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for the great review Andy As you mentioned the location is great for exploring Nottingham. Regards Jeremy

"short break"

4
24/06/2017

staff really nice and helpful as always . rooms comfy and quiet . breakfast could have been hotter . good location for everything , and very clean . everything you need from a hotel for a few days away .

"Best Western Hotel, Nottingham "

3
23/06/2017

Booked in last night. Excellent location. Room ok. Water pressure nearly zilch. Mattress awful... very uncomfortable- not had much sleep at all. Breakfast was cold... Good point-car parking on site, reserve at time of booking. There is a charge!

"1 night stay."

5
22/06/2017

Excellent 1 night stay in a great hotel Very good value for money. Hotel right in the centre of Nottingham. Great deal of things to see & do with lots of restaurants & bars right on the doorstep. Within walking distance of the railway station.

"Decent stay but shocking wifi"

3
21/06/2017

I went to Best Western when it was originally under different management and was very pleased with my stay so opted to return despite the change in management/ owners. My stay at the hotel was very good and I cannot fault the room as such- I got an upgrade which was an added bonus. The breakfast selection was very good! My only complaint would be that of the wifi, it was truly shocking. Given the fact I was in Nottingham for work purposes the slow and temperamental wifi was not conducive to me getting any work done.

"Great Choice"

5
21/06/2017

I was in the hotel during June, the stay was comfort and the staff were very helpful. It has excellent location just few steps from everything. I was granted late checkout for free. Certainly I book again.

"Nice hotel near Nottingham centre"

4
21/06/2017

Facilities and staff at this hotel are very good reception staff are friendly attentive and professional and give advise and directions about the city breakfast in good have used this hotel a couple of times will definitely use again if visiting Nottingham again

"Amazing stay - lovely staff!"

5
14/06/2017

Stayed for a night with a friend and had a lovely night, as soon as we arrived we was welcomed with a warm smile - the receptionist's were very helpful. The reception lady with the glasses was friendly and made us feel more than just another guest, even made us laugh! the Bar staff were lovely - specially the girls on there.. rooms are spacious and very comfy! location is perfect- everything within walking distance :) thanks guys!!

"All round ideal hotel."

5
14/06/2017

The hotel was in an ideal location near the city centre, the hotel was easy to get around, the bar was relaxing and excellent service. The room was very nice, it was clean and had a nice view on the top floor.

"Didn't feel safe"

2
08/06/2017

The carpet inside the hotel room looks dirty, very uncomfortable mattress, I don't think they clean the room everyday, I can see dust and food stains on tables and shelves. We didn't feel safe when we were in the room all time, there is no fixed lock inside the room, so everyone with a hotel card might enter the room easily, and at night time, there were people yelling at the corridor. We stayed there for two nights and on the second day one of our key card was not working, so we went to the front desk, the lady was very rude and told us not to put the key card together with the iphone, and the strangest part was the key belongs to another room!! We have put the keys in out wallets all the way during the stay.

"Nottingham"

4
08/06/2017

Great place. Staff was absolutely wonderful. They answered all our questions, helped us navigate to places of interest and sort out parking. They even helped us reserve our very own parking spot in the garage as we had a very large van that could only be parked in the very last space before the exit.

"Quick visit"

4
07/06/2017

Excellent value for money. Good quality produce for breakfast.Very satisfied with our room, great walk in shower as was needed. Staff are very friendly and obliging, easy to book and within easy walking distance of the theatres.

"A great place in central Nottingham"

5
05/06/2017

Just round the corner from the city centre and with comfortable rooms. Bright and warm breakfast room on first floor. About 10 minutes walk from the Castle and, if you want to go shopping, you're immediately into the main commercial district.

"Amazing staff"

5
05/06/2017

We stayed for a hen do and the staff were fabulous. They were so accommodating and did everything they could to make sure our stay was perfect. Thank you! The hotel was located in an ideal area, within walking distance to most things.

"Booked parking not available / noisy at night"

2
01/06/2017

We arrived late on a Friday evening to be told that all the parking was booked, despite having requested it when making th booking. Staff blamed booking.com for not passing on our request but they had received our request for a quiet room which was written in the same linen on our booking request as the parking request. We were told it was a "city centre after all". We were offered cheaper parking at a nearby car park but as we had specifically booked this hotel for the onsite parking that was still an inconvenience - 7 minute drive back the next morning to collect bags due to the one way system. In terms of the "quiet room", we were awakened during the night by people shouting and banging on doors. Breakfast was both good and good value. Room clean and comfortable.

"My wedding venue"

5
01/06/2017

They did us proud absolutely amazing we held our wedding venue here and it was perfect thank you Andrew and Paulina and more head of catering you made our day perfect the rooms were amazing the food was amazing the staff couldn't do enough for you

"Quick trip"

5
01/06/2017

Excellent location room was excellent only downside the air con was noisy and didn't work but overall happy you can find all local transport nearby and it's only a bus ride from the race course didn't have any food but visited the Warsaw cafe a 10 min walk great breakfast

"Convenient City Centre location for touring Nottingham"

5
01/06/2017

We stopped at BW Plus to tour around the centre of Nottingham. The hotel was clean, efficiently run, staff were very pleasant and helpful, Room was plenty large enough, well equipped, newly decorated I think, and the 5th floor gave fairly good views.Comfortable very large bed, all the usual mod cons. Quiet at night considering the proximity of the busy road and being only a few minutes on foot to the city centre. The excellent Nottingham trams stop just a minute from the hotel entrance, and provide easy affordable access to the main parts of the city. Breakfasts were self service mostly, and a good choice of very good food. Would not hesitate staying there again!

"Good night out"

5
29/05/2017

Great location, only 100 metres from the Theatre Royal and 5 minutes walk to Market Square at the centre of Nottingham. Hotel was spotlessly clean, little noise from outside (but we were on the 5th floor). Staff were very friendly and helpful. Booked hotel parking in advance which was excellent. Breakfast was plentiful and lots of choice, Nottingham is a lively, vibrant city with some great restaurants and pubs. Had a good time and would definitely use this hotel again,

"Best western"

5
24/05/2017

Had a great stay and close to all the pubs and clubs. The town centre was about 5mins walk down hill, so be aware if you are walking back late after a few drinks its uphill with shopping bags. There is a nice little cafe just on tbe corner for sandwiches or a bacon butty.

"Do not stay here !!!!!"

2
22/05/2017

Rooms were reasonable priced, and I can see why !!!!!!!! Single beds were uncomfortable, air con didn't work, and noice from outside horrendous at 6 in the morning as double glazing did little to block out traffic. Breakfast was awful, under cooked and raw !!! On plus side great location and clean rooms

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Mr Walker I would like to apologise for any discomfort during your stay with us. I have replied to you via your completed online survey. I have given you my direct contact details in case you wish to discuss further. Regards Jeremy

"Great city centre hotel"

5
21/05/2017

This hotel is perfectly positioned in the city centre. Good size comfortable room with bath and shower. Very good breakfast with plenty of choice. Lots of restaurants and bars on the doorstep. Great shopping centre.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for the 5* review Julie. Our location is great especially for exploring the city of Nottingham and the surrounding areas. Regards Jeremy

"Overnight stay for theartre visit"

4
20/05/2017

A little difficult to find - even with the revised postcode the hotel advised, my car satnav would not locate it but Google Maps did! Car park - which has to be booked in advance - is compact and has a height restriction - as discovered by the minibus that hit its roof - fine for smaller cars. Small smoking area at top of car park ramp, just outside entrance. Friendly and welcoming staff, easy uncomplicated check in process, with wi-fi codes provided and as we booked a superior room a complimentary drink card. Our room was on the 5th floor, lifts were small but quick to arrive. Room was nice size, had iron, hairdryer,kettle and coffee machine with tea, coffee chocolate and biscuits provided as well as bottled water, We also ahd dressing gowns and slippers. Toiletries were Elemis and very nice, Bed was large, but was one that could be split into two, so there was a join in the middle which wasn't the most comfortable to lie on. Bathroom was clean and had a shower over the bath, unfortunaely the extractor fan did not switch off and was noisy all night. Lights are worked by putting key card into slot and the room was well lit. The hotel is as it sats only a two minute walk from the Theatre Royal and numerous eating places. The restaurant was lovely, we had evening meal there as we had very little time, the food was hot and tasty in good portion sizes, Breakfast was a buffet style with Continental and full English breakfast choices - this was cooked well, and very hot, with a good selection of food. Check out was also very easy.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks you - Its great to read such and in depth review of your visit with us. I will make sure to pass on your comments to the Team. Regards Jeremy

"Worse hotel"

1
20/05/2017

Worse hotel iv stayed in and im a electrical contractor so stayed in some bad ones. On arriving was a unconcious woman and blood all over reception floor. They had booked me 2 rooms instead of 1 which i requested. My tv channels were not working and reception told me it was cos im on top floor. Being in the trade i find this a rubbish excuse as iv installed in bigger hotels and got perfect reception on every room. All for £115 1 night stay bargain. Aviod like the plague.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Nathan - I feel your review is a little harsh but I will try and answer the points you have raised. A guest was receiving medical attention whilst awaiting the paramedics, as you can imagine this took priority. After checking with Booking.com the second room was cancelled by yourself, if you contact there customer service team they will be able to answer questions relating to the cancellation. I apologise if there was a problem with TV reception, our system is linked and we had no other reports of a problem with the signal, I have asked the maintenance team to double check. Once again I am sorry you felt your stay wasn't up to our normal standards. Regards Jeremy

"Hard to Find"

4
18/05/2017

Hotel is pretty good all round Breakfast excellent,However we spent over an hour and a hlf trudging the streets of Nottingham, trying to find the Hotel as we booked it under the name Ramada and were not notified of the name change, consequently late booking in meant we could not eat before our concert and had to rush to get changed and out, which spoilt our evening.

"Nottingham Best Western"

5
15/05/2017

Recently stayed for 1 night, excellent location for the city centre, shopping and theatre, great pubs either side of hotel . Friendly and helpful staff throughout our stay with very reasonable room and rates. Room was clean and reasonable, bed a little hard but not uncomfortable, bathroom clean and a good size, bar was friendly and it was an excellent breakfast. Will be staying again when we visit in the future as well as recommending to family and friends

"So Convenient ....."

4
13/05/2017

This Hotel is very conveniently placed in the Royal quarter of Nottingham, literally a 60 second walk to the Theatre or Concert Hall, with umpteen places to eat, in fact, spoilt for choice. Parking spaces are limited but again for convenience I was happy to pay the £12 fee for secure on site parking. Our room was clean and very comfortable, if a little warm and stuffy but everything you would want for an overnight stop. However, the highlight for us was discovering the very pleasant lounge area, sofa's and settee's, and the very warm and cheery welcome from all the ladies at breakfast. Listen up Mr Best Western!!...these ladies are a credit and asset to this Hotel and I'd certainly do my best to retain them, so thank you ladies for making our breakfast experience such a pleasure, thus ensuring that we'd definitely use this Hotel again the next time we attend a gig at the Concert Hall.

"Good Quality at reasonable price"

5
12/05/2017

Stayed here for work, booking through booking.com at a price considerably less than similar hotels nearby. Room was clean with comfortable bed. Bar area quiet and comfortable. Breakfast was buffet but was able to order fresh poached eggs which arrived quickly.

"Nice Hotel. Good location. "

4
11/05/2017

We booked this hotel when it was owned by a different hotel chain. Reception Staff friendly and polite. Room was clean and tidy. We had a good nights sleep. Breakfast was ok. We would return to this Hotel and recommend it.

"Nice hotel, good location"

5
07/05/2017

This was a very comfortable hotel, in the centre of town. The staff were very friendly and helpful. The bar was reasonably priced. Breakfast was very good there was a menu. The tram stop was only a couple of minutes walk away, the market square and Victoria shopping centre were a few minutes walk away. The theatre was two minutes walk away so this hotel is ideal for a theatre break in Nottingham.

"Car Park"

5
05/05/2017

Car park under hotel and always smells of food. They hold a very limited amount of cars. Costs £12 a day to use car park. Saying that I booked room incorrectly and they ended up not charging me the extra. Thank you

"Same everytime "

1
04/05/2017

Slow service everytime. Why can you not employ or rota on more staff? I love the food and I continue to visit because when i receive the service it is fantastic, but just slow. Speed up guys, I love your food.

"Nice hotel"

3
01/05/2017

The hotel is ideally situated in the city centre. Parking is limited so pre- book it before you arrive. Reception is small but staff are friendly and attentive. Room was adequate but a little dated and needed up dating in decoration. Breakfast was good with a variety of food and beverages. Will use again if in the Nottingham area.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Martin Thank you for leaving your review, its great to read you would use us again. I noted you scored 3 / 5 was there anything we could improve on in the future ? Regards Jeremy

"One night stay"

3
26/04/2017

After slight hiccup at check in, staff on the front desk seamed to ignore us when we went out and came back, the room was pleasant and clean, staff at breakfast were very pleasant and accommodating. Only stayed overnight after seeing a show, but probably won't stay again, will look at crowne plaza across the road similar room with breakfast was cheaper and the staff more customer oriented ( we parked in their car park).

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Hi Kitty Kat I was sorry to read the team didn't look after you, we normally receive great feedback about the Team. I have forwarded your review onto our front desk manager. If you do stay again please contact me directly so I can make sure you get a complimentary upgrade to one of our newly refurbished superior rooms. Regards Jeremy

"Great find"

5
25/04/2017

A fantastic location for access to the Concert Hall. The staff were so helpful and the accommodation was brilliant for our needs. On check in we had a reservation for 3 rooms and we were all given rooms in the same location and with everything clean we were off to a good start. In the restaurant the choice of food offered for Dinner was limited but adequate. The staff were very pleasant and helpful particularly the Restaurant manager. Breakfast - the food was good but due to the volume of guests sometimes we had to wait for the dishes to be replenished but again the staff were very helpful. Check out was quick and we would certainly stay here again

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for the 5* review. As you mentioned the location of the hotel is great for exploring the city. Regards Jeremy

"Very pleasant hotel "

4
25/04/2017

I arrived in Nottingham for a business trip. The location and price are what had drawn me to the BW plus hotel. On entering I was created warmly by one of the new trainees who helped me to get settled in. I stayed in 316 which had a nice view and was above the restaurant. The bed was large and extremely comfortable. I liked the bath as well as the products and the shower power. Definitely recommended even for the budget traveller. It's a 10min walk from the Station.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for taking the time to leave us a review. I will make sure I pass on your kind comments. Cheers Jeremy

"Recent trip"

2
21/04/2017

Hotel was very noisy so sleep was difficult. Stag parties seem to be the norm. Would be better if they kept them to the lower floors leaving the couples to the higher ones. We look to stop at another hotel next time.

"Reasonable Hotel"

5
20/04/2017

This Hotel did not cost us much compared to what we paid the previous night in Liverpool. It was very clean and modern - Just what we needed for a 1 night Stay Was in the Centre and within walking distance to whatever we fancied doing.

Jeremy S, General Manager at Best Western Plus Nottingham City Centre, responded to this review
Thanks for the 5* review Kirsty. Our location is great and so central. Regards Jeremy

"Frequent guest"

5
20/04/2017

Stayed here many times under the Ramada name. Great location for being right in the centre of town. Only issue this time is that as usual I booked a twin room but was put in a double. Breakfast choice was limited but food was nice.

"Nice hotel in heart of city centre"

4
20/04/2017

Stayed for one night as on a business trip. Hotel tucked away in a quiet location but near to the city centre. Nice, tidy and comfortable place to stay and would stay again if ever in the area either for business or leisure.

"great location and recently refurbished"

4
13/04/2017

The hotel is in a great location very close to the theatre royal and concert hall. The twin room was very spacious, comfortable and clean with a good sized bathroom. The hotel had recently been refurbished. Another plus is that it has its own car park under the hotel, which although is an extra cost, its worth it for the convenience.

"Family trip"

5
12/04/2017

Another amazing Best Western. Reception Staff, brilliant. Cleaners, brilliant. Chef and restaurant staff, brilliant. Clean and tidy rooms. Spacious, beds comfortable View, well your in the middle of the City centre!! Breakfast was delicious and scrambled egg did not come out of a carton. Bacon was perfect and so was the rest. Yummy. Another perfect stay. Will definitely come back.

"Great stay over hotel"

4
11/04/2017

Great city centre hotel, brilliant well kept rooms nice bar and seating area, breakfast very good and extremely enjoyable and well cooked, good service at reception and went out there way to help will be using again when in the area. Car parking on site but limited need to arrange when booking

"..excellent city centre hotel.."

5
11/04/2017

..although Best Western had only been running the Hotel for 3 weeks they had already stamped their quality of comfort and service on the establishment..most impressed!..although the decorators were still around they did not disturb us in any way and indeed were excellent with their manners and help..

"Two night stay for ice hockey finals"

3
10/04/2017

Nice room with decent shower. View from window wasn't very nice. Air conditioning units. Price on bill said £109 but was extra as it was a busy weekend. Had to park in public car park 5 minutes away and although there was a discount it still cost us £28 in total from Friday until Sunday. No information telling us this. What happened to their car park? Bar was lacking any atmosphere.