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SureStay Plus Hotel by Best Western Syracuse Airport, North Syracuse

900 Colonel Eileen Collins Boulevard, 13212-3913, North Syracuse, United States - See on a map
SureStay Plus Hotel by Best Western Syracuse Airport - Welcome to the SureStay Plus Hotel by Best Western Syracuse Airport! The SureStay Plus Hotel by Best Western Syracuse Airport is ideally located in the center of North Syracuse. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The convenience and comfort of this Syracuse airport hotel takes the hassle out of travel, whether you're just passing through on business or enjoying a leisurely vacation. Located within walking distance of the Syracuse Hancock International Airport, the SureStay Plus Hotel by Best Western Syracuse Airport is the perfect choice for guests whose travels bring them to central New York. The hotel is just a short drive from many colleges and universities, including Lemoyne College, several SUNY campuses and Syracuse University - it's not uncommon to see orange-clad guests heading to the Syracuse University Carrier Dome to cheer on the Syracuse Orange. This Syracuse hotel is also just eight miles from Destiny USA, an upscale mall offering some of the region's best shopping. Many guests start their journey to the scenic Finger Lakes region from this central New York hotel, which offers easy access to additional airports, train stations and other transportation companies in the area. The 95 guest rooms at this Syracuse airport hotel were renovated to include modern and stylish decor, new flooring and wall coverings. The smoke-free property offers a host of amenities to make travelers feel at home, including a complimentary continental breakfast starting at 4:00 a. m. , an onsite restaurant and lounge open for dinner at 5:00 p. m. , an outdoor pool, business services, free wireless high-speed Internet access and an airport shuttle. Start planning your trip to central New York today by contacting the friendly staff at the SureStay Plus Hotel by Best Western Syracuse Airport. Stay at this Syracuse hotel and save! Enjoy your stay!

SureStay Plus

Hotel by Best Western Syracuse Airport

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 664 guest reviews
NOTE ISSUED
Excellent
141
Very Good
208
Average
178
Poor
88
Terrible
49
REFER TO NOTICE
Business Business
131
Couples Couples
162
Family Family
203
Friends getaway Friends getaway
34
Solo travel Solo travel
104
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"our yearly stay!"

1
lunagrrrrl, Kingston, Canada 03/05/2019

we stay at this property once a year and the same smiling and extremely helpful staff are always here for us. heather and april send us on our way to holiday with waves and smiles! we are happy to recommend this best western property for the ease of travel and friendly consistent service!!

GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Thank you so much for trusting in us for your yearly visit! We are always delighted to see a friendly face, and we appreciate you highlighting the care of our staff. We'll pass along the kind words! Thank you for your recommendation. Although it looks like your rating was in error, we look forward to turning it into five stars on your next visit! Come back and see us soon.

"Great place to stay before early flight"

4
janelleh457, Rochester, New York 24/04/2019

Friendly service, great restaurant with delicious food and extensive menu. The waitress and the bartender are both great. Small rooms but comfortable beds, quiet, free WiFi and toiletries. Be careful of what you set the heat or AC on because it seems to go a little crazy during the night. Can't comment on breakfast as we are always gone very early. Shuttle to and from airport was prompt. Have stayed twice now and will return if we have another early flight. I rated the cleanliness as average because I did find a few candy wrappers on the floor by the bed but the bathroom and bed were clean which is more important.

GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Dear Janelle, We're proud to include you among our returning guests. It's great to hear that our friendly staff and quiet, comfortable rooms keep you coming back to see us. Thank you for sharing how much you appreciated the included shuttle and in-room amenities. Please accept our apologies, however, for any concerns about cleanliness as well as for any issues with the AC. We'll pass your comments along to our staff for further review, and we look forward to seeing you again soon.

"Change to SureStay did not improve the quality"

3
User 18/04/2019

We had stayed at this hotel in the past when it was a Best Western and had fairly good stays. When we went this time it had been switched to a SureStay. It took them 3 visits to get the TV working, the towels were like sandpaper and the pillows are tiny. The bathtub could have been cleaner.

GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Thank you for taking the time to provide us with your feedback. Returning guests pay us the highest compliment by continuing to choose to stay with us, and we are sorry to hear that there were aspects of your stay that did not meet your expectations. We will consider your comments, as our staff is continuously striving for excellence in customer service as we aim to provide every guest with comfortable and pleasant accommodations. It would be an honor to host you again, as we would love to show you all the ways we've improved.

"Very covenient when flying in and out of Syracuse Airport"

5
User 19/03/2019

Clean rooms, and good service from the desk staff. Excellent food and reliable rides to the terminal . Good access to computer equipment, which is complimentary to use. We have been using this hotel for the last 5 years as we arrive there in late May, to pick up our trawler in Brewerton, and leave from there in early Sept.

GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Dear Bev, Thank you very much for your comments. We love to hear from returning guests, and we are happy to know that you consistently enjoy our friendly service, delicious food, and easy access to the airport. It is always a pleasure serving you here at SureStay Plus by Best Western Syracuse, and we hope to see you again soon!

"Needs Updating Desperately "

3
MrsOregon2009, Eugene, Oregon 18/03/2019

This is the Hotel United Airlines put me in for the night. I am not sure had I been paying for it I would have stayed here. Definitely looks like they have not updated the decor since since at least the 80s. It is just outside of the airport and appeared to be the only airport hotel, that I noticed. The staff were friendly enough and it appeared to be clean, though I didn't look too close, sometimes ignorance is bliss. There is an airport shuttle, again nice enough folks. Not sure I would stay there again. But if I HAD to...maybe.

GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Thank you for sharing your feedback after your recent stay with us. Providing a comfortable and relaxing visit is what we strive for, and we're happy to hear that your accommodations were comfortable and that our shuttle was convenient for your time in the area. We appreciate your constructive comments regarding our decor, and our team will use your review to work on improving our facilities. We apologize that your experience did not quite meet your expectations, and it would be our pleasure to host you again in the future so we can make sure you enjoy the excellent experience you deserve.

"Overnight stay prior to ear!y morning f!ight."

5
Mary F, Rome, New York 15/03/2019

The staff very great.my room was ready upon arrival. Room was clean and comfortable. Availed my self to coffee and pastry at 4:00 a.m.prior to flight and was shuttled to the terminal in time. This allowed me to Chechen my bag and arrive at my gate in p!very of time before departure.

GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Dear Mary, Thank you for spending the night with us before your morning flight! It pleases us to see that you enjoyed our friendly staff, welcoming rooms, and convenient shuttle. We truly appreciated the opportunity to be your host and would be delighted to serve you again soon here at SureStay Plus by Best Western Syracuse.

"Airport Inn Syracuse NY"

3
Nancy13650, Henderson, New York 09/03/2019

This hotel is the closest one to the airport, but in much need of modernization. Parking is no cheaper then the airport and if you have a late night return there is no shuttle availbale. TV didn't work. Internet was slow. Shower very difficult to use. On the plus side,staff was very friendly. Breakfast was ready and pretty decent at our 3:30am departure.

GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Dear Nancy, Thank you for paying us a visit. We were happy to serve you, and are glad that our staff was a highlight of your stay. Although our accommodations are a little older, we hope that you could rest comfortably. Our team appreciates you noting some opportunities for improvement. With regard to parking, we do provide free parking for the first night of every stay. On your next visit, we look forward to helping you enjoy a superior experience. Please consider staying with us again here in Syracuse.

"Great staff! Extremely helpful, courteous and pleasant. Overall, fantastic...."

5
User 07/03/2019

The park and fly feature is a bonus. I booked directly with the hotel, I wouldn't have it any other way. The staff: the entire staff at the hotel have a great customer service attitude. The helpfulness of the entire staff form the shuttle folks to restaurant staff and everyone in between is second to none!

GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Spending time with you was such a joy! We are delighted that our Park and Fly feature was just what you needed and it makes us so proud to be recognized for our professional and attentive hospitality. Next time you're in Syracuse, we welcome you back for another five-star experience!

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.