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Best Western Hotel North East Inn, North East

4.0/5  - basé sur 321 notations.
39 Elwoods Road, 21901-1805, North East, United States - See map

Welcome to the Best Western North East Inn! Chesapeake Bay is minutes from this North East hotel, which is a favorite for newlyweds because of the nearby wedding spaces. North East, MD hotels are a choice spot for weddings and we are located 50 miles from Baltimore and Philadelphia. There's also the Cecil County Dragway nearby as well as some world class golf. Located near golf courses, R&R is a major perk of staying with us. A variety of outdoor activities like jogging, sailing, biking and fishing are at your fingertips. Our pet-friendly North East hotel has received the Trip Advisor Certificate of Excellence, partly due to our location right off I-95 and right near Chesapeake Bay. The Fairhill International, renowned for equine events and shows as well as the racetrack, attracts travelers from around the country. There are also a number of business travelers who depend on our hotel to provide the right amenities and accommodations for longer stays. Near IKEA® and close to the Aberdeen Proving Ground, we happily offer the best rates for extended stays. Whether it's the Ritchie Brothers Auctioneers® that bring you to town or an event at Cecil College or West Nottingham Academy, our friendly staff will go above and beyond to make your stay special. Guests are less than 10 miles from Principio Iron Works and WL Gore & Associates. Head to the Turkey Point Light House or the old covered bridge for a real treat. The Plumpton Park Zoo is a must for families. Enjoy an indoor swimming pool and hot tub, and take advantage of the fitness center to stay on your workout track. There's free wireless or wired Internet in all rooms and suites, as well as an awesome, friendly staff. A complimentary full breakfast is served daily, even though this is not a full service hotel. Guest laundry, business services, cable televisions with Showtime and a meeting room that accommodates up to 40. Reserve your next stay at the Best Western North East Inn!

Best Western

Hotel North East Inn

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 323 guest reviews
NOTE ISSUED
Excellent
150
Very Good
94
Average
43
Poor
21
Terrible
15
REFER TO NOTICE
Business Business
57
Couples Couples
93
Family Family
124
Friends getaway Friends getaway
20
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A little disappointed"

3
11/07/2018

I made a last minute reservation through travelocity and picked this hotel because it had a slightly higher rating. The website made it seem like this hotel was almost full so I quickly booked a room with 2 queen bed and non smoking. I was really shocked that a hotel would even have smoking rooms anymore. We checked in after 4 PM and I asked the girl at the front desk for suggestions of things to do in the area. She replied I have no idea I don't k live around here. I asked if there were any brochures and she directed me around the corner to a room behind a door. Nothing in there for anything local. They had the local paper and a USA today sitting on a rack for free so I looked at those instead. We ended up going in to North East that night and a lady at one of the shop handed us a nice nap of the town with all the shops and eating places. It would have been nice to have those at the hotel. The room was very clean and had plenty of towels and pillows. If you look at my photos, you'll see the room which included a fridge, microwave and coffee maker. You'll also see the last photo was from my window which showed one of the workers working on his car. I saw him shortly after that in the lobby pushing a cart around. Maybe he was on break? A continental breakfast was included and when I went down the first morning, the scrambled eggs were stuck to the pan and the tops were all dried out. The bread and bagels didn't look fresh either. The second day, there was a bus that stayed overnight and the buffet was wiped out by 7:30 and it seemed no one was replacing anything so we went to a nearby Waffle House. Also the second night we came back from a long day and wanted to use the indoor pool to relax. The pool wasn't heated and was too cold to even get in. I did use the hot tub which was relaxing but the tiles were in need of repairs.

"Nice place"

4
08/07/2018

We stayed here for a weekend. The room was clean and stocked. Staff was nice. It was difficult to find because it is hidden in with older houses around it, Signs were not very visible from two different directions. Maybe outdoor maintenance can cut away all the trees and brush. The biggest complaint that I had was we were near an end of the hall with exit to outside. It was never locked. I found that to be uncomfortable and make people come through the main entrance during evening hours.

"Nice place"

5
01/07/2018

The hotel is a bit off the beaten path, it's nice and private. The beds are comfortable and they give you a lot of pillows. I slept great. The rooms could use a better cleaning, the picture I added was right next to the air conditioner. I'd stay here again. I liked the little store area for stuff we forgot

"Expected better"

3
28/05/2018

This hotel is a little difficult to find, off a side street, not visible from any main road. Room was clean and well-maintained. I asked for extra pillows, but none were available.Halls were noisy during the night, but it was a holiday weekend. Breakfast was disappointing, Monday was a holiday, expected food service to follow weekend hours. Instead they stopped at 930, but did not replenish any food - even chilled packaged food or bagels - after 9. I had a waffle. And nothing else. None of this is a deal-breaker, but there are two other hotels at this exit from 95. Will try a different one next time.

"Out of the Way"

4
27/05/2018

We had a graduation at University of Delaware to attend and found this 10 miles away. It was a little farther than we expected but the rooms were wonderful! Very spacious and comfortable. Would recommend this to anyone..

"Best customer service"

5
15/05/2018

My husband and I recently stayed at the BW in North East, Maryland on our annual drive up from Florida to CT. The hotel was clean and very accommodating, we have two English Mastiffs. Our stay was very pleasant. I realized a few days later that I had left a small pair of earrings in the room. I called the hotel to see if anyone had found them and turned them in, and was pleasantly surprised to find out the hotel had them. Vivian, the employee I spoke with, was so wonderful. My earrings arrived safely with a very nice note. I am so impressed with the level of customer service at this hotel.

"Good, clean, efficient"

4
15/05/2018

My wife and I visited North East and wanted a reasonably inexpensive place to stay the night. Easy to get to but somewhat tucked away (it's easy to miss the entrance), this Best Western was clean, efficient, and perfect for what we needed. While the hot tub was broken when we visited, the pool was nice. Breakfast was nothing fancy, but met our needs. Recommended if you have ever stayed in a Best Western before.

"driving up 95 bringing my daughter home from school"

5
08/05/2018

searched on trip advisor for a safe, clean hotel with high ratings (two women traveling alone) My search paid off. Very nice accommodations at Best Western. Enjoyed the morning breakfast so we could continue North to Boston

"Aint no party like a midnight hallway party"

2
06/05/2018

In town for wedding. So seems like this joint is a popular place to get your drink on a carouse with a couple dozen friends. You basically could hear a whisper through the thin walls, and the folks on our floor didnt whisper. I still wonder if Tanya called the cops after her mother assaulted her. We spent about 20 minutes in the room, did a 180 and drove back home. Staff may had been able to help, but didnt feel safe or comfortable.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is through feedback such as yours that we are able to maintain, and where necessary improve upon the services we provide to our guests. Our staff is available 24 hours to assist our guests and are willing and trained to handle situations as you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 410-287-5450.

"Excellent Clean"

4
06/05/2018

Stayed in April as a repeat customer..highly recommend. Staff friendly and helpful..rooms updated and immaculate..indoor pool..pet friendly. Restaurants and stores about 2 miles away. Will definitely continue to make this a stop over. rg Long Beach ny

"it is little bit far from city center . but in good location"

5
23/04/2018

what i experienced all i like so much . I like employee service manager behaving so good as a friend . When i go USA second time i would like to go sto stay same hotel again . i wish customer can stay in this hotel eaisly.

"Great bed waiting for me after long drive"

5
13/04/2018

Great staff, great beds and great extras. Here for business one night and I was able to take a nap before heading out for night--super comfy beds I really needed after a long drive. My meeting kept me out super late and the staff was great about letting me check out a little late-- bed was so great I slept right up to check-out! They've got a pool I didn't have time to use, but it looked awesome. People were having a lot of fun in there. I did get to use the little mini-mart when I got in at 2am---always happy when a hotel has one of these rather than a vending machine that may or may not work.

"Great place to stay!"

5
11/04/2018

We always stay at this location when visiting friends/family in the area. Rooms are extremely clean, the staff is very accommodating and the breakfast is included. Plenty of conveniences in the immediate area.. Fast access to I-95.

"Friendly and accommodating staff."

5
30/03/2018

Overall good experience. The room was clean and reasonable size. Decor was a little dated, but the room was clean. Outside grounds were adequate. Nothing fancy here, but a nice clean hotel with easy access to the highway. We were traveling back from Florida and just needed a good nights sleep and breakfast. This fit the bill.

"Super impressed with this hotel!"

5
08/03/2018

This Best Western is in a great spot right off of 95 with plenty of great dining and shopping options, a zoo and a casino. We had a painless super late checkin by a friendly staff person who was extremely considerate in that he offered us a late check out without asking. The complimentary breakfast was on point and featured an item rarely seen – chipped beef in gravy. This was a super clean and nice Best Western with a sweet indoor pool and hot tub. The rooms and bathrooms were extra large and roomy and the beds were super comfy. The shower had great water pressure and plenty of hot water; also the heater worked great as well – two crucial items as it was freezing outside. There was also plenty of parking space for our large sprinter/trailer combo. Area seemed super safe as well. We had a great stay and cant wait to come back.

"Clean room"

5
04/03/2018

The room in which we stayed was clean and comfy. Breakfast offered a good variety (although my daughter didn't love the potatoes, even though she's usually a potato freak), and had ample seating. The front desk help was nice enough. The elevator stopped working, for some reason, at one point, so we walked up the 3 flights to our room, but it wasn't too terrible, and it worked again the next day. A kind guest alerted us to the elevator problem; I wonder whether the front desk would have, if this guest hadn't told us! This hotel was right across the street from a shopping center containing a Pizza Hut and a convenience store/gas station, as well as some other food establishments (We only used the 2 mentioned.). It was also practically right down the road (a long road) from the Herr's Snack Factory tour.

"Ask for a room with a new mattress"

3
04/02/2018

As some others have noted, this is perfectly fine for an overnight stay if you are looking for budget accommodations - clean, well maintained common areas, friendly staff. They report they're in the process of replacing mattresses. Unfortunately we got a room with one of the old ones and it was the worst, saggy, beaten up thing I've ever encountered and my back is aching today. So I would not recommend unless they can promise you one of their “refreshed” rooms. Also, stay away from the powdered eggs.

"BEWARE: Waze takes you to the wrong location"

3
08/01/2018

Rated this hotel average since we never actually stayed here. We were supposed to stay at this hotel on Friday night, never made it since Waze took us to another location about 20 minutes away - so we had passed it on our way down 95 going south. We called the hotel, and they already knew about this mix-up since it had happened to others. PLEASE figure out how to fix this navigational nightmare!

"clean and comfortable"

5
01/01/2018

We always try to stay at a Best Western hotel/motel because they always deliver a consistent product that you can rely on. Problem is I need to book earlier because they are often full, and I have to stay somewhere else.

"Best Western Stay"

5
18/12/2017

Staff very professional, friendly, warm, smiling and pleasant. Loved how comfortable the bed was, only wish the pillows were standard size. Pillow wasn't bad, I just would prefer regular one. I would not hesitate to recommend this hotel.

"Updated and comfortable rooms"

5
06/12/2017

We used the coupon from the hotel magazine which they accepted unlike so many hotel that say no more of those rooms are available. Love the location right off of I-95. The check-in experience was pleasant & he offered us different options. The room was modern, comfortable and clean. The breakfast was just ok. Will definitely go back.

"Very nice"

4
27/11/2017

Accomodating staff. Late checkout no problem after late arrival. Pool and spa are very nice, wish I had more time to use them. Pretty standard breakfast. Room could use some updates ( a chair broke when I sat down ). Bed was average. No problem recommending for a business or leisure trip. I would stay again.

"Clean roomy nice"

5
20/11/2017

This hotel was nice! Newely remodeled, The room was clean! We got a suite and it was nice and roomy! Bathroom has ample space. We picked this because it was closest to the lacrosse tournament we were going to and we would definitely stay here again!

"Nice place!!"

5
19/11/2017

Very nice place! Rooms are clean and comfortable and the staff was very friendly even though I arrived in the middle of the night. There is a very nice workout room with everything you would need for a complete workout. They also offer omelets in their complimentary breakfast which is very good and was worth getting up for despite checking in after 1 am. Great place to stay! I will be back

"North east best western"

3
16/11/2017

The refrigerator in room stunk like something sour and did not work. The pool was cold and hot tub was to hot way past bath water. The breakfast eggs, potatoes, and sausage were to salty and greasy. More healthy foods like breakfast bars, granola, fruits would be nice.

"Clean and courteous! "

4
16/11/2017

We spent one night here during our trip from NY to Florida. Check in was quick. Staff friendly. Lobby welcoming and big. The pool was closed for ? Repairs but we used the hot tub which was super hot. Our room was very clean and no overpowering smells. The AC /heater was NOT loud and annoying. Sheets were a little scratchy but they do have a fitted bottom sheet so that stays on. I didn't hear any road noise since hotel does sit back off the highway. Big parking lot but dark. Only Pizza Hut and a Chinese restaurant nearby. Easy access on and off of I95. I would stay here again.

""I just wished I could have stayed their longer.""

5
15/11/2017

I had the pleasure of staying at the the Best Western North East Inn in North East, MD. We arrive late after a long day spent in Washington, D.C. The hotel and their staff were very welcoming. They quickly checked us in and got us to our rooms ASAP. They still quickly explained all the wonderful things the hotel offered like the full workout room, gorgeous indoor pool and a top notch complimentary breakfast. The room itself was very nice, clean and spacious. You walk in to a good sized living room next to the bedroom. Plenty of space for my things and my luggage. A really nice bathroom with a good sized shower. We were back on the road the next morning. I only wish I could have spent more time at the Bet Western North East Inn in North East, MD.

"worth it"

5
13/11/2017

I recently stayed here with my son for a lacrosse tournament and I was very satisfied considering I'm a pretty picky person. The hotel was modern, clean, not that busy and the price was very reasonable. Our room was nice and clean. Unfortunately weekend breakfast starts at 7am and we had to leave at 6:30am

"Muy Bueno "

5
09/11/2017

What a great and polite staff. The room was quiet and comfortable. The night staff was just as pleasurable and intimately lovely just as much as the morning staff. We absolutely loved the breakfast, You could really tell the food was prepared with great care and kindness that you would usually find at grandmas house. We had a great stay and I would recommend this Inn to anyone. A great place for a rode hard weary traveler.

"Mike crew"

5
08/11/2017

Are use best Westrin whenever possible. We can usually find a hotel with breakfast that starts early enough for me to have Manatt work by seven. This hotel is very nice for business travel. I don't know about vacationing in this area as we are working.

"close to i-95"

5
03/11/2017

clean fresh coffee 24 hrs friendly good location comfortable safe smoking or no smoking pet friendly varied hot and cold breakfast exterior trees and plenty of parking even for rv or large trucks restaurants across the street and gas nearby

"Pleasant stay in North East, MD"

4
02/11/2017

Clean rooms and pleasant staff. The breakfast included the usual Best Western choices including hot selections of scrambled eggs, hash browns, sausage and bacon. The 3-floor hotel had an elevator (unlike most of the 2-story hotels). They also had a guest laundry room.

"Good hotel for short or long stay."

4
27/10/2017

This hotel is good, clean and comfortable. It is very close to the I95 highway just outside the town of North East in Maryland. The room was large with good fittings and a comfortable bed. Breakfast was good and filling (included in the price we paid) and the staff were very helpful. There is also an indoor swimming pool and gym. North East itself is a good place to visit, but the hotels location is also handy for visiting Philadelphia, Baltimore or Washington.

"Nice staff but hotel needs some renovation"

3
18/10/2017

This property is showing some age. We mistakenly booked a smoking room but could not find another hotel vacancy in the area. The office clerk said we could cancel our reservation if we found another hotel. The bathroom was great but the furniture had a throw over the chair..no way I was going to sit there. The wi-fi signal was a little weak. Breakfast was okay but not great. Halls had a musty smell probably from the smoke

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. On behalf of our entire team I would like to apologize that we did not meet your expectations. We are currently in the process of a renovation with all of the guest room tile and carpet already replaced. We have finished replacing the corridor carpet on all of our floors this week and will continue working in the guest rooms to replace all furnishings by the beginning of summer next year. We hope that you will consider staying with us again so that you have the opportunity to enjoy the improvements we are constantly working on for our guests. Should you have any questions, please feel free to contact me directly.

"Wonderful wedding weekend"

5
02/10/2017

The staff here went out of their way to be sure our every need was met! Their were a lot of us and the staff handled all kinds of requests and special situations. The rooms were clean and comfortable. The breakfast was delicious and there was a wide variety of offerings. Best waffles I've ever eaten! Wonderful stay and I highly recommend this hotel!

"Careful of reserving..."

2
20/09/2017

Elevator needs major service, evening clerk was inattentive and short at best, and floors are odoriferous (from chlorine to whiskey), and price is much too high for available facilities. May be a better idea to travel a few more miles if staying in the area.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for providing feed back regarding your recent stay at our property. On behalf of our entire team, I would like to apologize you were not satisfied with your experience. We strive to ensure every guest has a memorable stay at our property and are continually using feed back provided to improve our services for future guests. I hope you will consider staying with us in the future to allow us another opportunity to impress you. Should you have any questions, please feel free to contact me directly.

"great hotel"

5
20/09/2017

Great hotel to stay while in the area. Highly recommend. This is a top Best western as far as the franchise goes. While in the area, check out this hotel. Very close to an exit off 95. Easy on/off. Restaurants nearby as well as other shopping stores.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for providing your feed back regarding your recent stay at our property. We strive to ensure the satisfaction of our guests and are pleased to hear you enjoyed your time with us. We hope to see you again in the future should you travel through our area. If you have any questions, please feel free to contact me directly.

"Just what I was looking For"

5
18/09/2017

I just needed a place for one night (traveling from NJ to VA). All I needed was something clean, quiet and comfortable. This Best Western delivered that and more. Actually, I was impressed before i even got there. For some reason, WAZE sent me 25 minutes away (I double checked, I did put the address in correctly). I called the Best Western and the associate working the desk set me straight on directions (and Google Maps). I arrived pretty late at night. We shared a laugh and she checked me in quickly. From the minute I walked into the room I was comfortable. Very big room (wasn't necessary since I was only there for 7hrs) but still appreciated. I could also tell everything was kept very clean. The bathroom was also quite big (lots of counter space). Everything was quiet and got a great night's sleep. The fitness center is laid out well, with a universal type weight machine (nice to get some strength work in while traveling) along with three cardio options. The breakfast area was busy, but also kept clean and fully stocked while I was there. Again, only there for an overnight but completely satisfied. If I pass through the region again, I'll definitely stay here again.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. It was a pleasure having you stay with us during your brief stop over in our town. We look forward to seeing you again should you travel through our area again. If you have any questions, please feel free to contact me directly.

"Perfect Place"

5
18/09/2017

Very nice and clean hotel. Excellent quality for all aspect of our stay. Nice rooms, comfortable beds, clean and visibly well maintained. Were very satisfied with our stay. The person at the desk was particularly pleasant and helpful.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. Our staff is continually working to improve all aspects of our guest's experience and we are pleased to hear that you enjoyed your stay with us. We hope to see you in the future should you be in our area. If you have any questions, please feel free to contact me directly.

"Very Satisfied"

5
12/09/2017

Very clean and accommodating hotel with a wonderful, friendly staff. Rooms are very comfortable, and breakfast is always good! The hotel is just off the main roads, which makes it very quiet! The first time we stayed in this area, we tried another hotel, which is on the main road, and it proved to be very noisy.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. Our staff strives to ensure every guest has an exceptional experience during their stay and we are pleased to hear you enjoyed your visit. We hope to see you the next time you visit our area. Should you have any questions, please feel free to contact me directly.

"Excellent stay"

5
11/09/2017

Staff is always friendly,helpful & willing to go above & beyond. I always get the greatest nights sleep here. Beds,pillows& bedding are super comfy! Rooms always very clean! Breakfast bar is always clean,well stocked & delicious!!

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. It is always a pleasure to have you stay with us, and I will be sure to pass your kind words along to the staff. We look forward to the next time you visit our area. Should you have any questions, please feel free to contact me directly.

"Big Room"

5
11/09/2017

We stayed at the BW North We stayed a the BW North East Inn and was pleased at how lare the room was. The room was clean and well appointed.Staff was friendly and the desk attendant was very helpful. We did not eat breakfast there, so I really can"t comment on that. My only wish was that it would have had a bar, although there are liquor stores close by.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. We strive to ensure every guest has an exceptional stay with us and are pleased to know you enjoyed our hospitality. I will be sure to pass along your kind words to the staff during our next meeting. We hope to see you the next time you are in our area. Should you have any questions, please feel free to contact me directly.

"Gonna miss these people"

5
26/08/2017

Been using the place for a home away from home for past several years. Most of all I will miss the great staff (all are super) This place is only getting better with each renovation. But due to a change in my work I will be checking out for my last work stay . But if im ever back in the area you can be sure this will be my home again,

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your stay with us. It was a pleasure having you with us while you worked in the area. All of our long term guests such as yourself are very dear to us. We do hope you stay with us in the future to experience all of the renovations we still have planned for our property. Should you have any questions, please feel free to contact me directly.

"Long in the tooth"

2
18/08/2017

Been coming here since it was new because it's near Woody's in North East.. It's now old and in need of serious renovation. Just kind of shabby. Mattress is very old and uncomfortable, Can feel springs.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. I would like to apologize you were not satisfied with your experience at our hotel. We are currently undergoing a multi year renovation that has included replacing over half of the mattresses in our hotel along with upgraded the furnishings in all of our guest rooms by mid next year. I hope you will stay with us again in the future to experience the changes we are implementing.

"great room bad breakfast"

4
16/08/2017

Room was large and clean. Bathroom was huge ! But get to breakfast quick, staff doesn't refill breakfast items in a timely manner ! Staff was friendly just had to keep asking them for breakfast items.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. I will be sure to let housekeeping and the front desk know of your praise regarding their service and will discuss the room for improvement with our breakfast attendant. I hope you will stay with us again the next time you are in our area. Should you have any questions, please feel free to contact me directly.

"An awful place to stay"

1
09/08/2017

We recently stayed at Best Western NEI and I was appalled. Upon arriving, the hotel is extremely hard to find. The front of the hotel is littered with trash, and old landscape and looks extremely worn, not to mention a used kitty litter scoop right behind the bench they provide you to sit on. Check in was normal, but once we arrived on the 3rd floor, we stayed in #322 the whole floor reeked of marijuana. I know this is something that they cannot control so I asked if they had another floor we could stay on and they said no. I called some other hotels in the area and they were booked. We went to use the gym and everything but the treadmill was broken. The air conditioning is leaking and there is a rather large pile of MOLD sitting right there in the room.Also I guess they have younger staff who have childcare issues, and behind the counter were employees children. I feel like this kept them from being able to properly care for customers. Across the room from us, an employee stayed in a room. She had 2 smaller dogs who barked all night. She had long blond hair and was rather foul mouthed when she was not on duty. If you are going to allow employees to live in your hotel, please tell them that they represent the hotel even when they are not on duty. The vending machines are half stocked and you charge the same amount for canned soda as you do for bottled soda. The room was basic. The outlet behind the table did not work. So we had to relocate the alarm clock which was a pain. The pool was nice, but the lighting there was awful. There were never any pool towels, we always had to go to reception to get some and they would put some in 35 to 40 minutes later. Having stayed at other Best Westerns, I did not expect this out of the hotel. Also when we were at breakfast there was a man there that was not staying there, and had wandered in off of the streets. We let the breakfast attendant know and also the front desk and nothing was done. We took our children upstairs to eat cereal because we felt that he was on drugs and was a danger to the children. When we came back down to leave for the day, we were told he was removed. Well he needed to be removed before we took the kids upstairs, not 2 hours later once breakfast was over and done. I do not know that I would stay there again. And I would not recommend that others stay there either. Between the random guy, the room stinking, the way the employees acted I just would not.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Should you have any questions, please do not hesitate to contact me directly.

"floors filthy"

2
05/08/2017

we had a very hard time even finding the hotel-drove by it twice--our king room had an old upholstered chair and ottoman which were covered with a cheep loose covering-I wasnt brave enough to look under or sit on it--also the air conditioner was set at 67 and had soaked the carpet for at least 6 feet from the window. The bed was fine.--the floors and carpet in the common areas were filthy as was the hotel entry. the ice machines were all not functional. The breakfast was not the quality I had expected of a best western--we could have chosen 2 other cheeper and newer hotels and regretted not doing so

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide feed back regarding your recent stay at our property. Our hotel is currently undergoing a lengthy renovation, which does unfortunately involve quite a mess during the process. We strive to ensure that our hotel is clean and presentable during this time period. We are finishing our pool room renovations and our guest room tiles, then moving on to completely replace all carpet and guest room furnishings. I hope you will consider staying with us again to allow us another opportunity to impress you. Should you have any questions, please feel free to contact me directly.

"Insulting Entertainment at Breakfast"

3
27/07/2017

The worst part of the breakfast room environment was the TV being tuned to FoxNews, which is broadcasting at a very low level. If news was going to be of interest, the hotel should have tuned in to a real news network, or something local. The scrambled eggs could have been better.

"Excellent Stay"

5
17/07/2017

My husband and I had a night away! I loved the Jacuzzi it was exactly what I needed to relax. We have 3 children so this Best Western was close enough in case our baby sitter needed anything but also far enough away for us to relax. The room was very clean and so was the bathroom. The jacuzzi tub was amazing!!!! i would definitely recommend this hotel!

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. We strive to provide a superior experience to all of our guests and are pleased to know you enjoyed your get away weekend. We do have plans to renovate our Jacuzzi room in the future and hope you will stay with us again to enjoy the changes we are making. Should you have any questions, please do not hesitate to contact me directly.

"Just Fine with a few drawbacks"

3
15/07/2017

We stayed here two nights while in the area for a wedding. Elevator down when we arrived after midnight, so we had to take a room on 1st floor. It had one king instead of two queens, as requested, but it worked out fine. All first floor rooms apparently non-smoking so no hint of smoke smell mentioned in other reviews. Everything quite clean (Hallway did smell a little like lysol in the morning). Mattress seemed new and it was very firm and comfortable. Very bright light outside the window made it a little difficult to get to sleep (drapes let light in on the sides). Plenty of restaurants closeby on the other side of 95.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. We strive to provide our guests with a superior experience every stay. Should you happen to be in our area in the future, we would love to have you stay with us again. If you have any questions, please feel free to contact me directly.

"Disgusting dead bugs in the hall way and doorway was covered with dead bugs"

1
14/07/2017

Dead bugs covered the hallway and doorway to the room. When reported we were dismissed and were told oh yeah third floor they were changing lights. They would come and vacumn but we returned from dinner and they were still there. It was disgusting. Hundreds in the hall and when they finally vacumned the cleaning person complained and did in front of our door but not the rest of the hall. It made my skin crawl thinking of it.it did not make for a restful night.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. We are in the midst of many different renovation projects to improve the product we provide to our guests. Our front desk attendant was able to remedy the situation as soon as they were able to leave their position at the desk. I do hope you will consider staying with us again to allow us another opportunity to impress you. Should you have any questions please, do not hesitate to contact me directly.

"Needed to switch rooms/ pool out of order"

2
11/07/2017

We needed to switch rooms. The first room had a damp floor and a musty smell. Elevator was broken fro 2 days. The pool was under construction for months and didn't inform us at time of booking. Breakfast was a repeat for 2 days in a row.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide feed back regarding your recent stay at our property. I apologize that you were not made aware of our pool renovations. We do have it listed on all of our websites and signage posted at the front desk for guests during the check in process. We did have issues with our elevator on the day of your arrival, which is why you were initially placed in a first floor room. Upon your room move, we did have staff available to help you take your belongings up to the second floor if needed. Our maintenance department immediately entered your previous room and corrected the issue. The elevator was promptly fixed early the next morning for guest use. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Should you have any questions, please do not hesitate to contact me directly.

"Basic lodging"

3
10/07/2017

Stayed with a large wedding group. Made reservation based upon pool. Pool was under renovation, elevators broken. Room was fine, basic. It was a place to crash but not hang out as a group, which is what we were hoping for.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. We apologize for any inconvenience caused by our renovations. We are extremely excited to be wrapping up the pool and hot tub renovations to have it come back in service for our guest's use. We hope you will consider staying with us again in the future should you find yourself in our area. If you have any questions, please do not hesitate to contact me directly.

"Always Clean and Friendly Staff"

5
10/07/2017

Best Western North East is an excellent choice for a clean, friendly hotel. There is some construction going on in the hotel right now so a bit of inconvenience for anyone who might want to use the pool and for someone on a floor where they are updating the rooms but all in all, the hotel is very quiet and a great place for business travelers and families alike. Easy to get to from I-95.

Jennifer D, General Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. Our hotel strives to provide superior customer service to all guests who stay here. We absolutely understand that renovations cause an inconvenience to those guests who were looking forward to using particular amenities. We look forward to completing these projects so that we can regain access to the portions under renovation. We look forward to the next time you are in our area. Should you have any questions, please feel free to contact me directly.

"Needs some improvements"

1
09/07/2017

When we checked in we were greeted by the clerk at the front desk, she was very professional. However in the registration area there were two employees discussing private matters that shouldn't be discussed in guest areas. When the front desk clerk asked them what they were up to they replied trying to find money for an O-Ring... My mother and I were necessarily worried that a toilet needed an O-ring but that the hotel didn't have enough money for them. The hallway reeked of Pot and my parents room reeked of pot. I really don't care if you are smoking pot but it's a nonsmoking area, if I can't smoke my cigarettes you can't smoke your pot. We had three rooms and all of our rooms had lightbulbs out or lamps not functioning. Cracked tiles in the bathrooms etc. The elevator was a little scary so I took the stairs down.. The area was a little dirty but that's the norm but the door to the outside was ajar and didn't close properly. If we had time to change hotels we likely would have but the location was the best for the reason for our visit. As far as I could tell it was fairly clean.. it could have use a good spring cleaning... I really didn't want to look that hard.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for your feedback regarding your recent stay at our property. We are currently in the process of a lengthy renovation that does include the pool, and tiles in all of our guest rooms. During the chaos of renovation, we do strive to keep our hotel clean and presentable for all of our guests. I hope you will stay with us again in the future to allow us another opportunity to impress you. Should you have any questions, please feel free to contact me directly.

"Don't stay here"

1
05/07/2017

Lobby was clean and appealing, but 2nd floor hallway was disgusting and reeked of lysol. Carpet was soiled and not vacuumed. Dead bug in bathroom. Loud plumbing kept us awake. We should get a full refund - this was not a discounted price hotel and was rated 4.5 stars by Hotels.com. Won't use their ratings again and won't stay at a Best Western every again.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property. We strive to provide industry leading customer service to every guest, every time. Surveys and feed back given by you and other guests allows us to determine which areas our hotel has the opportunity to improve in to ensure we continue with this goal. Currently we are undergoing renovations that does include, but is not limited to replacing all of the carpet in the hallways and rooms and the guest room furniture. I do hope that you will consider staying with us again to allow us another opportunity to impress you. Should you have any questions, please feel free to contact me directly.

"Never again"

1
05/07/2017

We were extremely dissatisfied with this stay. We were returning guests and have always been pleased in the past. However, this will be our last stay at this location. We were awaken at 12:30 at night by the strong smell of cigarette smoke within our room. When we called to alert the front desk, we were informed that there was no other room availability (when we had checked in 4 hours earlier, there were still a variety of rooms available to book online) and that there was nothing she could do. She suggested she would try to find febreeze to help the odor. After being placed on hold, she returned saying she couldn't find the febreeze and that housekeeping must have it. She apologized. That was it, nothing else was offered. I asked for any kind of discount on the cost or something to compensate for not being able to sleep in the room, I was offered a $15 reduction on the bill. I asked if the room across the hall was a smoking room and mentioned that their door was propped open and perhaps the smell was coming from there. She told me that "no that's not a smoking room and they don't smoke in the room anyway". Shortly after hanging up, the door across the hall was slammed shut. Seemed quite convenient. We turned the AC to high and stuffed every towel and blanket around the visible openings around the perimeter of the door to try and reduce the entry of the smoke smell and get some level of sleep. Overall we were very unhappy with the lack of concern and care expressed by the staff.

"Best Western, North East, MD"

4
05/07/2017

Stayed here June 17th & 18th. Have stayed at this hotel on multiple occasions. Staff is always friendly and helpful. Breakfast is nothing to write home about. The only negative on this trip was that the pool and hot tub were closed for remodeling, which we were not told of in advance.

"Overnight Stay"

3
03/07/2017

Disappointed due to broken elevator, my wife has bad knees and to walk up flights of stairs was not helpful. Pool not available for any one to use. This made a very bad experience for my grandkids, checked out the next day. We had planned on staying overnight again upon our trip to go back home.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for your feed back regarding your recent stay at our property. I would like to apologize for the inconvenience of not having an elevator during your stay. Our staff was on hand to assist in getting guest belongings down the stairs. We are also currently finishing up the renovations on our pool and are hoping to have it operational by the end of the month. I do hope you will stay with us again in the future to allow us another opportunity to impress you. Should you have any questions, please feel free to contact me directly.

"My wedding night"

2
27/06/2017

Stayed after my wedding and found spiders and a knife along with a fan motor in the bathroom laying on the bathroom table. Had a hot tub and had rings where the water layed. I hope they never have knifes laying around due to kids can hurt themselves

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to share your hotel experience with us. I would like to apologize that there were unresolved maintenance issues in your room. Upon your check out they were brought to the attention of our maintenance department. We are currently undergoing a lengthy renovation in all aspects of our property and hope that you will consider staying with us again to allow us another opportunity to impress you. Should you have any further questions or concerns, please feel free to contact me directly. Jennifer Graham Donahue, CHA Manager

"retired and travel often"

5
25/06/2017

Room and clean, breakfast was not bad, but the woman who was in charge of the breakfast, had a look on her face, that she could less that she has a job,. Almost missed the turn for the hotel, bushes need trimming.

"Very poor experience for overpricing hotel"

2
30/05/2017

We stayed at this hotel for a family/friend gathering in Memorial weekend. We paid way too much for this very poor hotel. The biggest issue was that during the checkin, we learned that the pool is under renovation. When we mention that they need to update the reservation website, the answer was "we update our own website but we do not take responsibility for other online reservation sites", there was no wiliness for helping us or offer any compensation. We do not recommend this hotel.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to apologize again that our pool was not available for use during your stay. We have posted the renovation on our Best Western site since the start of the renovation. After your check out, I contacted the third party websites as a verification, and have updated the information on those sites that did not have it listed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 410-287-5450. Sincerely, Jennifer Graham Donahue, CHA Manager Best Western North East Inn

"Fantastic stay, amazing staff!!"

5
22/05/2017

We stayed here for one night, I left my favourite leather jacket and cel phone in the room. We were on our way to Florida and would be travelling for a few weeks. The lady at the desk courier my belonging to Florida at no charge. Now that's service. thank you fro Nova Scotia Canada.

Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. It is always a pleasure to hear about our guest's experiences with our brand. I am happy we were able to assist you in retrieving your belongings that were left behind. If I can be of assistance in the future, please don't hesitate to contact me at 410-287-5450. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jennifer Graham Donahue, CHA Manager Best Western North East Inn

"Fine for one night but nothing great."

3
14/05/2017

Stayed for one evening on business as nothing else was in the area. The photos online and reviews make this property seem much better than it is. I thought the hotel room was very old and dated. Lots of cracks, the bathroom wasn't super clean. The mattress was very cheap- you could feel the coils and the pillows were awful. Breakfast was fine for people who aren't overly picky. Juice is powder mixed with water and same with the "eggs". They had fresh fruit available but none of it was ripe or very fresh seeming. The check in staff was friendly so at least that's one plus. Certainly fine for one night and okay for a "value" property but certainly not my first choice.

"Good location"

4
24/04/2017

Hotel was good location for our meeting and conference in Port Deposit. Staff was very helpful. Easy access from interstate. Location close to casino at Perryville if you want to leave your money behind.

"Very Nice Stay at the North East Best Western"

4
24/04/2017

Located just off I-95 close to get on and off the interstate. We had a state association meeting with a block of 35 rooms. The staff was very nice and friendly. The rooms and bathrooms were clean and comfortable.. The breakfast was good and hot. Lots of variety. The lady in the morning in the breakfast area, greeted each table asked if they needed anything and would take your plate and cup for you when you finished. The hotel is also pet friendly, very nice traveling with your dog. I would recommend the Best Western to anyone. Nice grassy area to walk your dog.

"Horrible"

1
23/04/2017

One night stay because it was close to the highway. I trusted the Best Western name as I have had good experiences in the past. BIG MISTAKE!! The room reeked of cigarette smoke, the carpets were filthy and I had to brush debris off the sheets. The room was uncomfortably cold and the heating system didn't seem to work until about 4 AM. I asked for a different room, was told there was nothing available, and was given a can of air freshener. The only positive thing I can say is that all of the staff I met were friendly. Someone is doing a good job on hiring and a terrible job on maintenance.

Jennifer G, Manager at Best Western North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It does look like the room type you booked through the third party was a smoking room. If we had a non-smoking available, we would have been happy to change you to that room type. We do take our guest's concerns very seriously, and I will be discussing your review and comments with the appropriate departments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 410-287-5450.

"Staff excellent"

5
16/04/2017

We stayed here last minute on our way to Florida. Hotel was clean, well stocked and the staff members were very friendly. Breakfast was what you would expect for a complimentary hotel breakfast, but there was a lovely woman who was attending to things. She made my 5yr old feel special with a chocolate bunny for Easter morning.

"Warning: fraudulent credit card charge"

1
16/04/2017

Warning. Check your credit card statement for a few days after check out. This lifetime non smoker was silently hit with a $100 charge for smoking in the room. Hotel quickly rescinded the charge when challenged, offering the explanation that the prior occupant must have smoked. Room didn't smell like smoke when I checked in. So this may be a money making scheme by BW.

Jennifer G, Manager at Best Western North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. After speaking with the front desk, it does look like the charge was refunded to your card upon discovering our error. We are in no way looking to charge unwarranted amounts to your card and apologize again for any inconvenience this may have caused. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 410-287-5450. Sincerely, Jennifer Graham Donahue, CHA Manager Best Western North East Inn

"Overnight "

4
31/03/2017

Stayed overnight for a family emergency, didn't arrive until 2 am. Stayed on the 4th floor. Quiet and clean, friendly staff. Only cons were the heater/AC unit didn't work, and breakfast was best sought elsewhere.

"personal"

5
30/03/2017

friendly .clean helpful. room was great, close toeverything. has a pool and my grandkids love coming there when I visit \\will be sure and sty there everytime and tell others to stay there as well , enjoyable and relaxing

"Comfy beds"

4
23/03/2017

Drove up for several hours from Myrtle beach SC. I wanted to use the exit guide coupon. when we got there were told only one room was left, small suite, couldn't use the coupon. Couldn't drive anymore, totally beat. Room was clean, beds were extremely comfortable. Sofa and chair in room had stretch slip covers on them. Tacky. We didn't avail ourselves of the breakfast. Even with AAA discount, was a little pricy. I would recommend just getting a regular room if possible. They come with fridge and microwave.

"Winter storm overnight"

4
17/03/2017

Roads were closed going north due to the storm, so we stopped here for the night. Staff was friendly, despite a packed hotel! Rooms were warm and comfortable, wifi signal was okay. Would be happy to stay here again.

"Fair price, fair stay"

3
04/03/2017

The BW is a reasonable value. Staff is cordial and responsive. Lodgings are clean and simple, rooms are of ample size. Free breakfast is humble. Not bad for a short overnight or budget stay. Presently undergoing some renovations - ask staff.

"Still a pleasant stay"

4
28/11/2016

When travelling I-95, wanted a place out of the city to overnight. This hotel is off the beaten path, has good service and never too crowded. Full hot breakfast included. Rooms are basic but clean. Have stayed here at least half a dozen times.

"There was just one problem "

4
07/11/2016

I stayed here for one night with my teenage son. We picked this place because of it's proximity to the venue where a mountain bike race was being held. The staff was very friendly; both at the front desk and the breakfast hostess. Breakfast was fine, simple and easy. The hotel was very clean. We didn't use the indoor pool but it looked very welcoming. My son used the workout equipment. Since he is under 16 I had to accompany him. There is no chair to sit, having one in there would be a nice bonus. There was also no towels or sanitizer to wipe the equipment. Our room was also very clean. The bathroom was clean, the shower pressure was wonderful. The bed was super comfy! The problem i had was with the room freshener. It was such a strong scent and it never faded. Perhaps I'm ultra sensitive to this, but it was so strong it made me nauseated. In fact i had difficulty sleeping. I probably would stay here again, but the room freshener might be an issue.

"Pleased "

5
06/11/2016

Clean. Amazing staff. Breakfast was very nice. When we were leaving for the day we stopped to fill our water bottles and the breakfast attendant was cleaning up and insisted we make some breakfast sandwiches to take with us. Overall it was a very warm and welcoming hotel and would definitely stay there again!!

"Close to the drag strip and convenient"

5
03/11/2016

Nice place. Pretty clean. They serve breakfast in the mornings which everyone helps themselves to. Staff is friendly and willing to help. Elevator takes too long between floors. Parking lot well lit and plenty of spaces.

"Nice area."

3
27/10/2016

The area, outside, lobby and room were very nice. Of course, the staff, as usual, were terrific. Best Westerns now have a sanitized T.V. remote, which I love. However, we had a problem with our T.V. reception and the original remote was no longer in the room to fix the problem. Our room itself was very clean. The mirrors throughout the room were another story. They looked like they hadn't been cleaned for a while. This Best Western has indoor pool, which was the reason for choosing this hotel to begin with, was FREEZING. My guess is, it was hovering somewhere around 65 degrees which is far too cold for an indoor pool. The gym and computer room were nicely equipped. Breakfast was decent and made a nice display. This hotel is conveniently located.

"North East Maryland BW is excellent in every way"

5
11/10/2016

Stayed for five nights at the Best Western in North East, Maryland for my niece's wedding as did many other family members. This hotel was clean, well-kept, comfortable and had a great staff from the front desk to housekeeping to the breakfast staff. Will definitely stay here again when we come to visit our niece and my new nephew.

"Best Western North East Maryland"

4
09/10/2016

Great one night stay during vacation travels. Customer service was with a smile and very helpful. We would definitely recommend for a great night's sleep...no frills, very clean, continental breakfast included. Reasonably priced for the area and conveniently located off the freeway.

"Always a treat"

5
02/10/2016

Stay here each year when we return to Maryland to visit family and friends. Rooms are always very clean. Great water pressure in showers and the staff are great. Good hot breakfast in morning. Location is a plus also.

"A good, solid choice"

4
29/09/2016

We stayed here for an evening. The Inn is clean, our room was clean and spacious, if a bit spartan in decorations and coziness. The breakfast was standard for these types of Inns, nothing to write home about, but enough to ward off hunger pains. There is a pool on the first floor and travelers and their children were taking advantage of it. Just off I 95 and secluded from highway noise and traffic whereas the Holiday Inn and Comfort Inn are right on Rt 272.

"Hotel review"

5
24/09/2016

Our second stay here (just by chance). Very high quality and friendly staff too. The clerk at the front desk took the trouble to look up my Rewards points, unlike the previous BW we stayed at, and it turned out we had enough for a free night! Yay! Breakfast was just ok, not anything to write home about, the egg omelet was dry but the sausage patty was good. A good selection of fresh fruit was available. We'll stay there again if things work out that way.

"Solid overall Best Western experience"

3
26/08/2016

We stopped in for a night's stay while traveling on business. We checked in really late, and the staff was very pleasant and helpful. The room was clean and nice. Overall met or exceeded all our expectations.

"Clean and friendly"

5
22/08/2016

This hotel is an excellent choice in North East. It is somewhat off the beaten path so very quiet. There is quick access to 95 and an easy trip into the little town with many restaurants and shops . The hotel has a very friendly staff, especially the breakfast hostess who always greets with a smile and a welcome. I highly recommend. Lobby is in need of an update and the room décor is dated but comfortable.

"Week visit"

3
17/08/2016

Had to come east for family visit. We have stayed here before for at least a week. It serves it's purpose but has its drawbacks making it a compromised accommodation. It needs a face lift badly and new beds. Holiday Inn is crazy expensive and the Comfort Inn is unacceptable. So here we stay. Breakfast is ok. Fair choices. Fair quality. Be prepared to eat around some construction type patrons wearing some dirty tee shirts and work boots. Every time we stay here ( several times a year ) we have experienced all of the above. Staff are super nice. Some towels frayed and bed sheets stained. Not much choice in this area for hotels. Coffee not very good quality as compared to say Holiday Inn.

"VERY pleasant Overnight stay for judging a horse show in Elkton, MD"

5
02/08/2016

I cannot say enough about this very, very pleasant hotel & staff. I made a last minute change from another hotel to this BW on the advice of a friend. The BW North East Inn was one of the nicest hotel stays I've ever had. Janet at the front desk was simply outstanding in her service to me from the moment I called to see if they had an open room. She even texted me the address as I was driving and could not stop to get it. I stayed in Room 218-A and it was just lovely. Neat & clean as a whistle. The ladies who clean this hotel obviously take lots of pride in their work! Janet also recommended to my friend & I a place in town to have dinner and she was bang! on about Woody's! I will absolutely positively stay at this BW again on my travels.

"Unexpected stay at last minute"

5
31/07/2016

Great facility. Could use a bigger parking lot or more parking near entrance. An outdoor pool would have been nice. Very clean and comfortable. Breakfast was just okay nothing great. Convenient to Cecil College and the downtown area of North East. Restaurants and nice shops a short drive away. Close to the water and boating.

"This is NOT the best Best Western!"

2
27/07/2016

This was the fourth Best Western we stayed on our anniversary vacation trip. We were excited to stay here after reading the reviews and getting a great room rate. We checked in without difficulty. The issue was the room. As soon as we checked into the room it was hot. I don't mean warm because the air was off. I mean sauna hot. Sticky & steamy! We turned on the air-conditioner and changed into our suits and went to the pool/hot tub. We got in the pool which was COLD with things floating in it. We sat in the hot tub for a few minutes and our skin started itching! We went back to the room for showers and the room was still warm. I was hopeful that it would cool down but unfortunately it did not. My husband called the front desk and was told that there were no rooms available for us to move. He went to the front desk and requested a fan. They provided a fan. It was a miserable night. The hours for breakfast were short and was 6-9 am. The breakfast sub-par even for Best Western! Upon checking out from the hotel we spoke to the staff about the room. She took some money off of the bill. I feel that the staff had to know it was hot in there because it was hot from the moment we walked in.

"Sandy Cove's 70th Anniversary"

5
25/07/2016

My wife and I were entirely satisfied with our accommodations at Best Western North East Inn on a recent trip to celebrate the seventieth anniversary of Sandy Cove. The service, value, sleep quality, cleanliness, location and room were much better than recent experiences at other hotels.

"awesome hotel"

5
25/07/2016

Amanda was super friendly, handled changing my hotel dates very quickly, love this hotel, would definitely recommend to everyone, they even have smoking rooms which was a plus... nice clean pool, breakfast was ok, not great... If you arrive late there is NO parking, need more parking for sure

"The "Best" in North East, MD"

5
23/07/2016

Don't get me wrong, it's not a five-star hotel like the Four Seasons. But it is the best hotel in North East, Maryland. I know because I've been at the other hotels. This one costs slightly more than the others, but it's worth it. The staff was pleasant, helpful and efficient. I had a non-smoking kind bed room. I appreciated having a microwave and fridgerator in the room. The bathroom was clean and well lit. The bed was very comfortable and had lots of pillows. Breakfast was included. A variety of items were available such as sausage and eggs, waffles, cereal, muffins, bagels, toast, oatmeal, fruit and yogurt.

"Good Value and Clean"

4
22/07/2016

In town for a baseball tournament and found the Best Western North East MD a great choice. Rooms and hotel very clean and the staff was beyond helpful and friendly. Very convenient to I-95 and Rte. 40, near restaurants, shopping and nice small towns

"Very Clean and Friendly"

5
22/07/2016

We stay in this Best Western every time we drive from the Southeast to the Northeast. It is in a safe location, clean every time, the beds are comfortable, staff is friendly, and it is very convenient to I-95.

"3 star hotel"

3
13/07/2016

We started out with an excellent check in by the hostess who bent over backward to meet our wants. However it went backward from there. Even though the facilities are clean and fairly modern, I am not sure how this motel received 4 stars. To us it is a 3 star Hotel. We stayed in the luxury suite for the sole purpose of use of the whirlpool since my muscles benefit from the jets and water. When we first filled the tub the water was yellow with bugs that came out of the spigot. The jets would not work. Also the fan in the bathroom would not work. I was told by the manager it is a "Silent fan". I happen to work in construction and definitely know the difference between a quiet fan and one that does not work. I asked for our bill to be adjusted to the price of a regular room and have Triple AAA discounts. I was given the price of a regular room w/o the discounts. furthermore, upon checkout, the manager sent someone else out who never asked how our stay was. I would stay here again, but would definitely ask to examine the room before committing to it.

"Good stay"

4
06/07/2016

Hotel is in a quite neighborhood. Room is clean and so is rest of the facilities. Staff was helpful and competent. Breakfast was good except it ended bit early (9 AM). All in all, it was a good value for price.

"Super quiet, super clean hotel!"

5
02/07/2016

Everything was wonderful about this hotel. The beds were comfy, the room was spotless, the AC worked and the staff was very friendly. I was concerned at first when we realized our room was near the elevator because we had our dogs with us. Our concerns were unfounded....never heard a thing all night and apparently the dogs didn't either! Definitely will stay here again if we are in the area!!

"Very good stay on the way to Nyc"

4
17/06/2016

We stayed there one night on the way from Roanok to NYC. It was very pleasent. The bed was comfortable, a good breakfast ans a nice stuff. I recommend this hotel for those who want to rest off the road. Good value for your money!

"Always Enjoyable"

5
17/06/2016

I am very particular about where I stay and have stayed at this hotel on probably 6 or more occasions and have always found it to be extremely clean and the stall very friendly and helpful. In fact, when in the area, I won't stay anywhere else. Their breakfasts are very delicious, too. Not just donuts and coffee, but very substantial.

"lovely place to stop going north past Baltimore"

4
27/05/2016

This best Western is just off I-95 exit 100. It is in North East, Maryland which if you have the time is a lovely waterfront town to visit. The accommodations were excellent and very pet friendly. No charge to have a pet stay with you. The breakfast is just OK and was missing items I expect at a Best Western.

"Nice and comfy"

5
25/05/2016

This particular Best Western hosted my very large family for an out of state wedding. They went out of their way to make us comfortable. We arrived early and were quite tired. The woman at the front desk reached out to housekeeping so that we could check in early. Very accomodating.

"BW Review"

2
23/05/2016

The front desk help was very prompt and attentive and the breakfast attendant was very cordial and pleasant but the bed was extremely uncomfortable and the noise from the other guests kept us awake most of the night. We heard people taking a shower; and heard their conversations from the hallway and the parking lot.

"Good weekday rates in a comfortable setting"

3
18/05/2016

Our room and bathroom was clean and comfortable. One of the reading lamps did not work, eh, so what. It wasn't a show-stopper. Off the lobby there was a small breakfast area. The selection was fair. The selection included: cold cereal , instant oatmeal, small blueberry and poppy seeded muffins, fruit: bananas, cold yogurt. Hot entrees were fried eggs (or maybe they were poached?) along with a tray of chipped beef in a cream sauce - I passed on that one. I opted for a waffle prepared on the two and half minute waffle machine served with an artificial maple syrup. If I was really motivated, I could have driven a mile to Denny's or into North East to a restaurant. But that would have cost me money!

"Very nice and clean hotel."

4
10/05/2016

Wife and I stayed for the night while returning from a trip up to New Jersey. Unfortunately we got here late just after 8:00pm and so we did not get to go enjoy the pool. However, the hotel as well as the room, bathroom were all very well taken care of. Breakfast I always enjoy as I'm just a sucker for the fresh waffles and the coffee was very good too. We would stay again especially since all the things above and a fair rate and easy access to the highway.

"Great stay!"

4
05/05/2016

I stayed here for five nights for business. The staff was friendly and the hotel was nice and clean! I would definitely recommend this hotel to anyone. If I had to return for more training, I would definitely want to come here. It's location is close to all the stores. I'm not a big fan of pets however some people actually had their pets with them.

"Pleasant Staff"

1
04/05/2016

My husband and I are frequent travellers up and down the East coast. Would recommend this BW. Clean, bed comfortable, and staff extremely pleasant. Recommend to anyone needing a stop over. Clean indoor pool. Roseann G.

hds249, Director at BEST WESTERN North East Inn, responded to this review
Thank you for your review. It appears you were satisfied with our hotel by your comments. I am not sure why the rating is a 1 out of 5. Please let me know what we can do to earn a higher score from you on your next visit. We look forward to seeing you again the next time you are in our area! Safe travels! Patricia Sparks, CHA CHRM Director [email protected]

"good place"

4
30/04/2016

The beds were very good, noise level, did not here any. not to far from places. Walmart just down the road, very good seafood place in town which only took you about 10 mins to get there. Pool was good, hot tub was good. Just off of I-95 so it is easy to get on and off of the highway.

"Perfect stay"

5
27/04/2016

The rooms are clean, quiet and comfortable. This hotel is close to the highway 95, a small shopping center with restaurant and liquor store. This is very convenient. We stop there on our way back or too Florida every year.

"Pleasant stay and pleasant staff"

4
25/04/2016

I visited the Best Western North East Inn on yet another business trip. I was a bit of a trick to find it at night, but once found, it was a gem. Secluded off the main highway by a large wooded area, it is very quiet and peaceful. The staff seems well accustomed to the standard tourist “where do I eat” questions, and even went on to list many “must visit” attractions. As a hotel, it boasts the standard room amenities most business travelers' desire. The breakfast was a bit above par for their price range, and I felt I could stay a few days without repeating a breakfast meal. The room was very clean, and comfortable and nicely appointed for the price point of the hotel. If I am ever to return to the area, I would definitely stay here again.

"over all stay was excellent!"

4
25/04/2016

Overall nice stay, front desk kitchen attendant, parking. staff was excellent, room was excellent, price was unbeatable. I would recommend to friends and return for another stay. Breakfast was good, the food was fresh and hot.

"Will stay here again"

5
16/04/2016

Clean modern hotel with good amenities, will stay here when ever i am in the area, quiet, slept well, one negative was the check in clerk who appeared to be bothered when asked a question regarding food delivery.

"I went back by choice!"

4
12/04/2016

Staff is very friendly and caring and provide excellent client service. The rooms are clean and the beds are very comfortable with nice bedding. The breakfast is good and nicely served. The only downside is that the furniture is showing wear and age - needs to be updated.

"North East MD - Great place to stay"

5
08/04/2016

Quaint town to visit with unique shops and restaurants. Be sure to visit Woody's Crab Shack. They have some of the best crab cakes anywhere. Hotel staff highly recommended where to locate nice shops and Woody's, of course.

"Pleasant experience "

4
27/03/2016

Clean, big, pool was warm. Inexpensive. I really liked that it was updated, nice sheets, the beds are in need of better mattress, but at least it's a modern room. Liked the resident cat.really great breakfast. Good tv.really great customer service. We were inn a several motels we paid much more for, this was by far more bang for our buc!

"Nice hotel, but lousy mattresses"

4
21/03/2016

Enjoyed my stay in every way except for the comfort of the bed. The room was very clean and the staff was very helpful and considerate. Enjoyed the hot tub, although it looks like it could use some repairs and cleaning. Breakfast was nice, attentive staff.

"Good Price"

4
19/03/2016

Stayed one night on a road trip returning from Florida. Easy access to I-95 and very reasonably priced. Room was clean and comfortable. Hallways and common areas could use some housekeeping and the walls between rooms were a little thin, we could hear the neighbors talking. Overall good for a quick stop passing through, but I 'd probably look elsewhere if we stayed any length of time.

"convenient"

5
15/03/2016

This hotel was easy off/easy on I-95, seemingly safe area, good breakfast, simple and well apppointed room, helpful staff and economical especially with the coupon in the hotel coupon book we picked up at service area. We would definitely stay at this Best Western again.

"Gem in North East"

4
13/03/2016

Very comfortable king bed in room with desk, dresser, microwave, fridge and coffee maker. Accommodating staff; pet friendly. Convenient to Cecil College and across the street from small shopping center.

"Nice and Comfortable"

5
12/03/2016

I'm always made to feel welcomed. This hotel is clean and located near great restaurants. Lot of fun things to do in the area. The pool area is clean and well supplied with towels. The breakfast bar is well supplied and Nelly is very nice.

"Comfortable stay"

5
06/03/2016

We always stay at the North East Inn when in town. The staff is always friendly and helpful. Rooms are always clean, beds are comfy. Breakfast is quick and easy. Coffee is available 24/7. Perfect for us.

"Best Western Stay"

2
05/03/2016

The Best Western in Northeast Maryland was not the best but the staff is extremely friendly and professional. I'm not sure I would recommend it but if you are not looking for a 5 star you will not be disappointed.

"Excellent Best Western"

5
23/02/2016

We asked for a quiet room and were given one on the top floor back corner. The room was very quiet. It was large and clean. The bed was comfortable and the internet worked well. The air conditioner was very quiet and this is often not the case. We stayed in 4 Best Western properties in the past week and this one was the best. Highly recommended.

"Wonderful Stay"

5
14/02/2016

My husband and I found this hotel to be wonderful. The staff was kind and helpful; The Lady that worked the breakfast was the BEST. We went to Hollywood casino a 10 minute drive. Also took an excursion to North East Main street and enjoyed a wonderful dinner and some nice small town shopping also another ten minutes away. The room was clean and comfortable and the free breakfast was a plus. Nice hotel for the price conveniently right off 95.

"Pleasant and Convenient"

4
12/02/2016

We use this as a stop off on trip from Florida to NY, especially in inclement weather. The location works, and we appreciate the pet hospitality and enjoy the indoor pool/hot tub and friendly treatment from the staff. There is ample opportunity for take-out food to be sent in. Rooms are fine.

"I went back by choice!"

3
07/02/2016

Staff is very helpful and friendly. The property is clean, but the décor is showing age (looks tired). The towels are sticky from soap residue and irritated my skin which caused a rash. I enjoy the staff and location, but am disappointed that nothing changed after my previous complaint via surveey.

"Excellent Hotel, Clean and Friendly"

5
22/01/2016

This hotel was very clean and affordable. After driving 9 hours straight from NC we wanted a shower and a bed and somewhere nice to lay down. This was the place. Staff was super friendly and got us checked in promptly!

"Great cozy place!"

5
18/01/2016

We visited Maryland for a private function and stayed here for two nights. The room was very spacious and we had a nice view of the woods (we were facing the back of the building). The staff were very friendly and helpful. The amenities were sufficient and clean. The continental breakfast was hot and delicious. We would definitely stay here for our next visit and will recommend to our friends.

"Great Stay!"

5
14/01/2016

I stayed at this hotel for the past two days. Accommodations were great--convenient to everything. Price was excellent. Free continental breakfast that was great. Staff couldn't have been more helpful. Would recommend to anyone!

"Love Best Western -"

4
01/01/2016

but disappointed in the breakfast - eggs with no bacon or sausage - limited selection. Overall though Best Western is the only place we stay for the comfortable beds and comfy sheets! I love the free breakfast - but find it varies location to location.

"Hotel Review"

5
25/12/2015

A very nice hotel in an excellent location. Area around hotel is pleasant but sparse. Easy to get to from freeway. Room and amenities are good. Desk clerk went out of her way to bring up a TV schedule. Lobby is very comfy with a fireplace and magazines/newspapers. No meat for breakfast, however, just chipped beef.

"Comfortable beds, pillows, clean with an awesome staff"

5
16/12/2015

Drove for 11 hours when we finally decided to stop for the night. So glad we stayed here. Debbie was at the Front desk when we checked in and I had mentioned how I did something to my knee before we left home and now had trouble walking. She gave me the key to our room and when we came back with our luggage, she told me she changed our room. We didnt know why until we walked in to find she had given us a room with a handicap shower. Talk about excellent service! Debbie is an excellent example of what great customer service is to guests. The beds and pillows were so comfortable that we slept like babies. The rooms are done nicely and we found the morning staff to be just as warm and friendly. Thank you folks for a great place and service. We will recommend you to our family and friends.

"VERY CLEAN - GOOD QUALITY & SERVICE - PRICEY"

4
05/12/2015

very clean and comfortable with friendly responsive staff - - some minor negatives --- a bit expensive --- elevator seemed quite slow --- hot breakfast but needs improvement --- --- scrambled eggs needed catsup to be paletable --- --- no fruit (except bananas) --- --- 1% & 2% milk (but no 0%)

"Nort East Best Western Staff are Awesome"

4
29/11/2015

We always book a room at the North East Best Western for Thanks Giving. My sister is allergic to my pets and needs a pet-free environment for sleeping. Pat is the manager and she and her staff are welcoming. They understand the value of friendly customer service. This time my sister was running late for check out... they didn't mind at all. It's the great staff that make the North East Best Western the best place to stay in our area.

"Pleasant and welcoming staff"

5
28/11/2015

The staff is always helpful, pleasant and professional.Pat, Vivien, Jen and Amanda make people feel welcome when they are making reservations by phone and throughout the process of checking into or out of the hotel. There is a nice little pantry that makes it very convenient to grab a snack. However, at breakfast time, Nellie makes sure there are plenty of fresh & satisfying breakfast items to choose from.

Jennifer G, Manager at BEST WESTERN North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. It is always a pleasure to hear from our guests about their experiences with our hotel. Every survey we receive provides valuable information we can use to evaluate the services we provide to our guests. As a customer service oriented business, we strive to ensure each guest experience is something worth coming back for. I am glad to hear our staff were able to make your stay with us so enjoyable. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 410-287-5450. Thank you again for taking the time to complete the survey. Sincerely, Jennifer Graham Donahue, CHA Manager BEST WESTERN North East Inn

"Great Remodeling Job"

4
24/11/2015

This motel had a beautiful looking indoor pool that looked quite inviting. Too bad we didn't bring bathing suits! They did a lovely job remodeling and our room was spacious and comfortable. The only drawback was some TV channels--including the one for Monday Night Football-- were NOT working. The morning staff was delightful, especially the gal in charge of the breakfast room!

Jennifer G, Manager at BEST WESTERN North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. It is always a pleasure to hear from our guests about their experiences with our hotel. Every survey we receive provides valuable information we can use to evaluate the services we provide to our guests. I am sorry you were unable to watch Monday Night Football while staying with us because of the channel being out. The problem has since been corrected and we would love to have you stay with us again. If I can be of assistance in the future, please don't hesitate to contact me at 410-287-5450. Thank you again for taking the time to complete the survey. Sincerely, Jennifer Graham Donahue, CHA Manager BEST WESTERN North East Inn

"Good Hotel at a Good Price"

5
16/11/2015

Our two day stay at this hotel was excellent. Room was clean and comfortable. The breakfast was typical but good. The rate was excellent. We plan using this hotel again whenever we visit family in the area.

Jennifer G, Manager at BEST WESTERN North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. It is always a pleasure to hear from our guests about their experiences with our hotel. Every survey we receive provides valuable information we can use to evaluate the services we provide to our guests. I am glad that you enjoyed staying with us while you visited family in our area. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 410-287-5450. Thank you again for taking the time to complete the survey. Sincerely, Jennifer Graham Donahue, CHA Manager BEST WESTERN North East Inn

"A basic hotel...with very nice personnel"

3
11/11/2015

I had an opportunity to spend 4 days/3 nights at this hotel. It was very conveniently located. Staff were VERY nice. Bed was so-so; pillows were uncomfortable. Room was fairly clean. Would I stay here again....yes.

Jennifer G, Manager at BEST WESTERN North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. It is always a pleasure to hear from our guests about their experiences with our hotel. Every survey we receive provides valuable information we can use to evaluate the services we provide to our guests. I am glad you enjoyed your stay with us, and will be sure to pass along your kind words to our staff. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 410-287-5450. Thank you again for taking the time to complete the survey. Sincerely, Jennifer Graham Donahue, CHA Manager BEST WESTERN North East Inn

"2 night stay"

4
06/11/2015

Most remarkable thing was we had no complaints. Sometimes just being average is not a bad thing. Rooms were clean. Service was fine. Location is good. Right off of I95 but very quiet. We would have no reason to not stay again.

"Excellent Stay"

5
02/11/2015

this hotel is clean, friendly and easy to get to from 95. I highly recommend. The lobby could use some updating (furniture should be replaced) but the rooms were excellent, especially for the price. I like the fact that there is a fridge as well.

"Mostly average, except for..."

1
28/10/2015

The Best Western is a thoroughly average chain hotel in North East: The service is average, the rooms are averagely sized and equipped with average amenities, the location is average, the WiFi is average and the included breakfast is average. The room furniture is dated, but no different to other average American chain hotels. So, if everything is average, why is the review rating not average? Because the bed was dirty. The bed sheets have obviously not been exchanged after the last guest. They were wrinkly and there was some black sand-like dust on the bottom where the feet are. Dirty linen is disgusting and an absolute no-go, even in an average hotel. Unfortunately we only found out late at night, when we went to bed. There was no way that we would get dressed again at midnight to switch or get the room cleaned. So we slept in the dirty bed. Gross.

"Best Western 10/18"

4
21/10/2015

The staff was very kind and helpful. We had a large group and they directed us to various restaurants and/or shops to visit as well as a community park. I recommend eating at the Chef's Kitchen and/or Pat's Grill. Pat's delivers to the hotel which was very convenient after traveling a long way.

"One night business trip"

3
13/10/2015

I stayed here for one evening (Room 108) last week because there were no other vacancies within the surrounding areas. The Pros: I received a very fair price, and the hotel was mostly clean and the staff was friendly. Parking was abundant, and the location was safe. I didn't use the amenities, but the pool and workout room seemed fine. The free wifi was also great. Cons: the biggest con was the noise level. The walls seemed paper-thin, and this isn't something that usually bothers me. But in this case, you can hear everything in the hallways and adjacent rooms. Water pressure: the shower water pressure was really, really, poor. Room: the room was mostly clean, and had updated furnishings. However, the curtains were very dusty, and the mattresses were probably the worst I have ever encountered. Again, not awful for a budget motel, but I would encourage everyone to keep this property on your list only if you have no better options nearby.

"A Friendly, Clean Place to Stay"

4
03/10/2015

Located just off of I-95 so close town and the highway. Clean rooms, friendly staff and an adequate breakfast. NO immediate places to eat nearby so you have to travel into North East for most services. We thought the price was high for a AAA stay.

"every time"

5
17/09/2015

I stay here every time i'm in the area. the staff is very helpful and meet al my request to the best of their abilities which is top of the line. location is good and access to major interstate is easily accessed.

"Top Rate Staff"

5
21/08/2015

I stay here often on business. The hotel is comfortable and inviting. But the hallmark of this hotel is the caring and attentive staff. Everyone treats you like you are a member of their family. I never consider staying anywhere else.

"Warm Welcome & Wonderful Stay"

5
20/08/2015

The team is incredible - they provide a warm welcome, are helpful and do everything they can to be accommodating. The General Manager, Patricia, leads by example. Now add that to a clean and comfortable room. I had the most wonderful stay.

"Super Friendly Staff"

4
16/08/2015

The staff was very friendly and helpful. The room was pretty big with two queen beds and a pull out sofa bed. The breakfast was good. The downside is that the bathroom had no fan and thin walls. We could also hear people talking in the hall.