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Best Western Plus Hotel Airport Inn & Suites, North Charleston

3.5/5  - basé sur 517 notations.
2470 Prospect Drive, 29406-4433, North Charleston, United States - See map

At our North Charleston hotel, guests can easily get to the beaches or work on their swing at one of the many local golf courses. A Charleston International Airport hotel provides guests with a prime location to catch an early flight. A favorite of frequent fliers and business travelers, our North Charleston hotel really delivers. Employees of Boeing, the Naval Weapons Station, Robert Bosch and service men and women with the Charleston Air Force Base all favor the amenities, service and location of our property. The Best Western Plus Airport Inn & Suites in North Charleston features transportation provided to cruises, easy access to Charleston International Airport, and an indoor pool for relaxing. A complimentary hot breakfast greets guests each morning at our North Charleston hotel and features favorites like hot waffles and fresh fruits, pastries and cereal bars, a selection of yogurt and endless 100% Arabica coffee or juices. Beaches like Folly Beach and Isle of Palms Beach are a short drive away from our North Charleston hotel. The Golf Club at Wescott Plantation and golfing at Coosaw Creek Golf Course are both musts for anyone who thinks a vacation is only as good as how many days there are on the links. The Cooper River Bridge Run and other annual events also draw travelers from around the country. Hotels in North Charleston are known for southern hospitality, but we go the extra mile here. If there’s anything our friendly staff can do to make your stay even better, don’t hesitate to ask. Going above and beyond is the standard here, and we’re proud that you choose to stay at our North Charleston hotel. From short weekend escapes to extended stays, you’ll feel right at home. Management reserves the right to refuse to provide accommodations to person less than 21 years of age unless accompanied by an adult. Proof of age may be required at check-in. Security credit card deposit of $50 will be required at check-in. Enjoy your stay.

Best Western Plus

Hotel Airport Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 508 guest reviews
NOTE ISSUED
Excellent
169
Very Good
152
Average
79
Poor
45
Terrible
63
REFER TO NOTICE
Business Business
76
Couples Couples
125
Family Family
231
Friends getaway Friends getaway
41
Solo travel Solo travel
23
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Stay"

5
09/09/2018

Laverne and Tausha were awesome! Hotel in a nice location, close to airport. Area was quiet. Rooms were clean. Breakfast had a nice variety of food options. Staff was helpful. Check in\\out went smoothly. Would definitely stay there again.

"very nice hotel"

5
08/09/2018

Hotel is very nice and clean. Hotel has complimentary breakfast in the mornings. Laverne was our breakfast server and she provided exceptional customer service. Laverne was very accommodating and pleasant.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear mayonesmith, Thank you for choosing our Best Western Plus in North Charleston and posting this review of your visit. We are delighted that Laverne provided services that you did not expect. We always appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Horrible front desk service and nasty rooms"

1
07/09/2018

I spent two hours at the front desk at 10 at night listening to the front desk clerk and the Expedia representative argue with each other about my reservation. Only to get to the room that smelled of mold and cigarettes with mold all over the shower curtain and bottom of the tub.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear matthewhQ8058TM. We sincerely apologize that nothing seemed to be right with your reception and room conditions. The situation has been addressed and corrections have been made. This certainly is not typical of our hotel and services. Please give us another chance to prove we are a good place to stay in North Charleston. Most sincerely, Best Western Plus Airport Inn & Suites Mount Pleasant, SC

"Thanks MS. Jaklin"

5
05/09/2018

This isn't my first stay here, but I think these are the best eggs that I've had here yet! She's a very nice lady who took the time to make sure my breakfast was great and if it wasn't, she was gonna make it great. Keep up the great customer service!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear floydb4295, Thank you for choosing our hotel and posting these comments about Ms. Jaklin, We are very proud that she make your stay more enjoyable by taking great care during breakfast. We always appreciate your business and look forward to seeing you again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Just a fantastic experience."

5
05/09/2018

The staff was incredible. Latasha made the stay worth the drive. The breakfast was fantastic and the staff made us feel at home. Laverne was so kind. John insured that we felt at home. We are going back in October and this will be the property we stay at. It was a pleasure.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear jessiem655, Your comments just make our day. Thank you for recognizing our hard working staff and how they made you feel welcome and at home. Your business is important to us and we look forward to your visit in October. Thank you for choosing Best Western Plus in North Charleston. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Great Service"

5
04/09/2018

Room was good enough for the stay and amenities were great. The overall experience was great. What was really exceptional was the breakfast and the service provided from Ms. Laverne. She went out of her way to welcome everyone who came in and kept the bar stocked and clean. She even came around and spoke to every person in the lobby area eating to make sure everything was okay and taking their trash to the trash can. She deserves a raise in my opinion and we will be back to stay again. Thank you Ms. Laverne.....

"Our room was dirty...stay in other hotels in the area"

1
03/09/2018

If the manager don't change the cleaning staff, my recommendation is to book other hotels in the area. I stayed with my family one night and was enough. This hotel needs a renovation. Furniture in our room was old. Our room was dirty (see the uploaded pictures), but as it was very late at night and we were exhausted, we decided to go to sleep immediately. There were rests of blood in two pillows. Dust everywhere. The breakfast area is small, and there is only an elevator, so everyone has to take it. The printer zone smelled really bad (not sure about if it is a really non-smoking area), and the computer keyboard was very dirty.

"Lavern was the best"

5
25/08/2018

Our breakfast was made special by a special lady, Lavern. Her warm personality and cute accent turned our trip to attend a funeral a pleasurable experience. I love when someone, anyone takes their job seriously and puts forth 100%, no matter the task

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Jennifer J, Thank you for choosing our hotel and posting this review of your visit. We are glad that Lavern was a comfort to you during your difficult time, she is an asset to our staff. We hope you will come back during happier times. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Nice hotel, indoor pool, comfortable bed, good breakfast "

4
25/08/2018

Enjoying our stay here. Comfortable rooms/beds. Good breakfast (eggs, waffles, fresh fruit) and friendly, attentive server Laverne. Convenient to I-26, Charleston, Summerville, beaches, restaurants, etc.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear NOVAfamily0f4, It was a pleasure having you stay with us. We are proud that you enjoyed your visit and found us to fit your needs. Thank you for choosing our hotel and posting this review of your visit. Please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"DO NOT STAY HERE!"

1
24/08/2018

After check-in everything went down hill fast. No conditioner. Front desk said to come down to pick up and then replace ourselves in dispenser in room. If it was bottles it wouldn't have been an issue. Towels had mascara. Hair dryer broke. Front desk said they have to talk with management in morning about replacing . Only stayed 1 night. Exposed wire in light fixture on ceiling by shower. Rude and incompetent office manager and front desk when trying to get them to return personal property via prepaid UPS and prescheduled pickup. They only complied after getting corporate office involved. For $150, very overpriced for the service and cleanliness. 3 Much better hotels only feet away.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear j0111179 On behalf of our entire staff, we sincerely apologiize for the probems you had at our hotel. Rest assured we have address these issues to insure it will not happen again. Not only are we sorry this happened to you but we also apologize for the inconvenience to you, Thank you for your comments and thank you for choosing our hotel. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Excellent!"

5
20/08/2018

Excellent hotel clean and neat - Indoor pool and fitness center very nice. Delicious breakfast. Timely, professional and courteous airport shuttle service Most importantly though the staff was outstanding and a shout out to Kenyon at the front desk

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Adam O, Thank you for taking time to post this review and rating of your recent visit with us. We are very proud that you enjoyed your visit and recognized Kenyon's hard work. We appreciate your business and hope you will visit us again soon. Most sincerely, Best Western Airport Inn & Suites North Charleston, SC

"It can be better for 4 star rating hotel."

3
13/08/2018

Had issues with the wait time during checking in, very noticeable room odor problems, lack of consistent hot water and the casual handling of this important amenity by the stuff, and stuff responds time needs improvement. Very unhealthy breakfast choices and it is unfair to call it a full breakfast buffet.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear lindilamce, We sincerely apologize for the problems you experienced during your visit. Rest assured that we are addressing the hot water problem and the room odor. We also apologize that your check in was not fast and easy as it should have been. Improvement at our desk seems to be necessary and additional training is ongoing. Your business is very important to us and we hope you will give us another chance to prove we are a good place to stay in North Charleston. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Clean comfy and accommodating, great for airport stay"

5
08/08/2018

Good decor, decent breakfast buffet, comfy beds and nice and clean! Toiletries were bulk dispensers which was new and interesting, lackluster quality but did the job. Only 1 bar soap (usually I see one for sink one for bath) and didn't see a hair dryer. I heard activity in the hall a few times through the night, but that's expected. The airport shuttle doesn't start until 7am, so I was disappointed when I needed one prior, but the staff booked Lyft service for me, paid! Awesome!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Klmono, Your comments are very much appreciated. We are very proud that you enjoyed your visit with us. Thank you for choosing our hotel and taking time to post this review and rating of your visit. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Vacation"

5
05/08/2018

Excellent stay.. I have been so pleased. LAVERNE at the breakfast is so nice to everyone. It's clean and all the staff are nice and appear to love their job because they are always smiling. Rooms are beautiful.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Rich N Amy W, We are very proud that you mentioned Laverne and her service in our breakfast area. Thank you for taking time to let us know of your visit. It was a pleasure having you stay with us and we hope you will come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Sunday to Sunday stay was beautiful"

5
05/08/2018

I stayed 7 days and despite the weather Best Western made my trip a great one. Checkin was fast and easy. Staff at checkin was fantastic and courteous. The hotel was well kept and clean. My room was super clean and neat. Hotel staff was very friendly and always great me with a smile. Felt like home. Checkout was fast and simple with no problems. I am already looking forward to a return trip soon. That's where I am going to stay.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Jay B, Thank you for choosing our hotel and posting this review of your 7 day visit. We are very proud that we exceeded your expectations and you felt at home. Please make us your home when you travel to our area. Again, thank you for staying with us Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Excellent Service"

5
05/08/2018

This hotel does not let down on the friendly and consistent customer service. Everyone smiled and greeted myself and family. The front desk receptionist found us two of those delicious cookies for that late night craving. Breakfast was delicious and the host Ms Laverne was friendly and accommodating. We will be back. Thanks

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Shanta M, Your comments are very important to us as we strive to make sure our guest have a excellent visit. Thank you for posting these comments about your visit. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Just OK"

3
25/07/2018

Stayed here for one night before a very early morning flight out of Charleston International. The staff was average for the area, the hotel was modestly updated and the room was clean. The pillows were horrid and very uncomfortable, an active railroad is nearby and active at night and the plumbing made persistent, loud noises throughout the evening. It was fine for what it was, but I would not recommend staying here for more than one night if you expect to sleep well.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear BLPChas, We are very sorry that we did not meet your expectations and you were disturbed with noise. Thank you for taking time to let us know of your experience. Your business is important to us and is always appreciated. Most sincerely, Best Western Plus Airport Inn & Suites N. Charleston, SC

"Very friendly staff"

4
13/07/2018

Front desk and all employees I met were friendly and helpful. Breakfast is adequate. Not a fan of the new soap and lotion dispensers. The room did not have any air on upon arrival - but it cooled down quickly.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Laurensssss, Thank you for choosing our hotel and taking time to post this review and rating of your visit. Your business is very important to us and we hope to see you again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Incredible Staff!!"

5
03/07/2018

The staff at the Best Western Airport Inn & Suites is simply amazing! Everyone from the front desk to the drivers to the wait staff to the housekeeping staff. They made our stay comfortable and simply a pleasure!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear 999NikkiNH, Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Most sincerely, Baymont Plus Airport Inn & Suites North Charleston, SC

"Room 105"

2
18/06/2018

Room 105 seemed to be a great room lower level, access to side entrance, pool and all other amenities. Once in the room it had a musty old smell, gnats were creeping around. We couldn't find out where it was coming from Nd I had a business meeting to be to. I returned to the room to strip the covers off and check everything before settling completely in and found blood stains on the flat sheet and fitted sheet. The thin cover had blood on the bottom tucked in from where the house keeper chose not to change the linen. Inside the shower had a used bar of soap stil on the ledge. We were told by desk clerk and management that a partial refund would be made for one night and$18-21 for th following night. Plus we would receive a total of 10,000 points on our BW rewards card. The credit as stated happened but the award points did not.The management states” I heard about the situation but not the resolution, really?? Because she was a part of the plan on making a resolution. This was a first for me having this type of issue with BW Plus.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear sherronemccord74.n Thanks for your comments. I'm sorry that we failed to meet your expectations. Your points should have been credited to your account by now. If now, please call the hotel and ask for Cathy, the general manager. Again, we are very sorry for the inconvenience to you. Your business is important to us and we hope you will visit us again. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Review"

3
27/05/2018

Hotel and staff was nice. Our room was on the first floor near the pool and fitness center. The heated pool was great. Breakfast was good as well. Hotel is close to the highway which is a plus for me.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear slhaamid, Thank you for choosing our hotel and posting this review of your visit. We do hope you will visit us again when you travel to the Charleston area. Again, thank you for staying with us. Most sincerely, Best Western Plus Airport Inn and Suites North Charleston, SC

"Top notch room"

5
24/05/2018

Much nicer room than expected. Very clean, spacious and up to date. After being disappointed with the Airbnb place we reserved, we were very appreciative of staying here without a reservation. Breakfast better than most other places we've stayed. Very friendly & helpful staff.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear DianeRetired, It is very rewarding to receive your comments. We are so proud that we exceeded your expectations. Thank you so much for choosing our hotel and posting a review of your visit. Please make us your home when you travel to the Charleston area. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"nice place"

4
15/05/2018

location is convenient to the mall and restaurants. the Best Western was a clean comfortable place. the breakfast was good and included hot items. The staff was nice and friendly for the most part. The indoor pool looked nice but I didn't get a chance to use it. I would stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear black620, Thank you for this review. We are so pleased that we met your expectations and that you enjoyed your visit. We hope you will make us your home when you visit North Charleston. We always appreciate your business. Most sincerely, Best Western Plus Airport Inn & North Charleston, SC

"WORST HOTEL"

1
15/05/2018

I have never experienced anyone as rude as I did today. Terrible service upon arrival. Were of no help w TV issue. Dirty room. Unprofessional demeanor. Do not stay here. When I tried to resolve issue and speak to someone else I was given the go around multiple times. Beautiful property but ruined with terrible employees. This has completely ruined my experience here in Charleston. Spoke with Latausha, Kenya, and Cathy. Due to these ladies I will never stay at another best western property in fear of terrible service. Stay somewhere else!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Eva M, We are very sorry that we did not meet your expectations with hospitality. Our owner has address this issue so this will not happen again. Thank you for this information so we could make the correction. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Clean, modern, friendly staff"

5
15/05/2018

Wonderful place to stay, we came down for an overnight beach trip, every person we interacted with was wonderful, the breakfast was free, room very clean and very nice decor throughout the hotel. Would highly recommend a stay here. Parking was adequate and we felt safe.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear WE_LUV_2_TRAVEL_2013, Thank you so much for choosing our hotel and posting this review of your visit. Your business and your comments are very important to us and is always appreciated. Most sincerely, Best Western Airport Inn & Suites North Charleston, SC

"Weekend wedding stay"

3
09/05/2018

The room was clean, beds, & breakfast were good. The indoor pool water was not heated & was on the cold side. We had an issue with not getting our room cleaned the first day or the towels replaced. The bathroom was clean & functional, but the soap, shampoo & conditioner dispensers needed to be filled or were just slow, so you didn't use too much.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Ra W, Thank you for booking your wedding party with us. We are sorry for the cold water in the pool. We have a new unit ordered, it's just taking time to get it in. Your business is appreciated and we hope you will visit us again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Shame on You"

3
09/05/2018

see complete review and comments. Best Western staff needs serious customer service sessions. Check rooms immediately upon entering. Take charge and don't depend on hotel staff to initiate the discussion about your stay

"Nice Hotel"

4
01/05/2018

The hotel room was clean. The kids loved the indoor pool. Lobby check in staff was friendly and helpful. Breakfast was a hotel breakfast. It did it's job perfectly fine. We will look to stay here again for our tournament next year as well.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear molliec373, Thank you for choosing our hotel for your tournament. We are so glad that you enjoyed your visit and we met your expectations. We look forward to your next visit. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Great experience"

4
17/04/2018

Loved the room, loved the service but could not enjoy the pool area. The room was very cold and I couldn't enjoy myself because I couldn't stop shivering. The young gentleman who assisted me was the best. He went out of his way to get me clean pool towels, turned up the pool temperature and kept checking on me to make sure I was ok. He has a wonderful personality and made my stay more enjoyable. I had not met any other employees and didn't know who to ask for help after 7pm when I couldn't find anyone else. He is a gem and you're blessed to have him for an employee.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear rachbabii324, Thank you for your comments about your recent visit at our hotel. Thank you also for recognizing our employee that make your visit more comfortable. We hope you will visit us again when you travel to the Charleston area. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Not What I Expected"

1
15/04/2018

Our room was not very clean, with dust in the corners and a crusty stain/spot on the bedspread of one of the beds. There were two dead cockroaches, one in front of the refrigerator and one by the couch. We booked this hotel soley for the indoor heated pool, but the heater was broken and the water freezing cold. The instruction sheet in the room said there were towels provided in the pool area. When we got to the pool, there were no towels. I went to the front desk to ask for some and was told that they don't provide pool towels, but we were supposed to bring them from our room. When I stated that the instructions said they do provide them, I got an eye roll and a

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear kafrizz2018, We are very sorry that your room was not prepared properly and the heating unit for the pool was broken. We will certainly address the towel issue to eliminate confusion. Thank you for choosing our hotel. Most sincerely, Best Wester Plus Airport Inn & Suites North Charleston, SC

"great place"

5
13/04/2018

great location and price. Clean and great staff. close to reastaurents. Not far to downtown or airport. Never had a bad stay there. Nice hot breakfast too! Beds are to die for and staff is extreamy friendly and helpfull.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear davidmU4WC, We are so pleased that you found us to be a great place to stay in N. Charleston. Thank you for your comments about your visit. Your business is important to us and is always appreciated. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Decent Hotel"

3
12/04/2018

I only stayed in this hotel after I had previously booked an Extended Stay closer to the Coliseum for a concert but the Extended Stay overbooked and cancelled my reservation on my way to the hotel. So, still through the same HOTELS.COM app I proceeded and booked the Best Western Plus. It's decent to stay in.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear cdgrimes, Thank you for choosing our hotel through Hotel.com. We appreciate your business and hope we will be your first choice on your next visit to Charleston. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Bugs! Throwing disabled people out of handicapped rooms early!"

1
12/04/2018

Killed 2 roaches in room! I am a diamond member, top of the food chain. I had a 2 o'clock checkout, however at 12 my handicapped cousin was told to he had 20 minutes to "get the h311 out". When I went to the front desk to complain, I mentioned that I was a diamond member and had a 2 oclock checkout. I was told "you ain't got no 2 o'clock checkout, that's only if we feel like it". I found 1item at a time missing in my room, alarm clock, coffee maker, tissues, and towels, each time I called the front desk I was made to go down to get the items myself! They walk around yelling and speaking rudely like they're in a bar or something. If you're wanting to feel like you're staying in the ghetto then this hotel is for you. If you expect great service and polite staff? Stay anywhere but here!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear cflynn869, We sincerely apologize for your experience. This certainly does not fit our hotel. We will make sure this does not happen again. Most sincerely, Best Western Plus Airport Inn & Suites N. Charleston, SC

"Very Unclean"

1
09/04/2018

The check in process was smooth and didn't take long. However, this hotel was nowhere near meeting expectations when it comes to cleanliness. There were disgusting white stains on the couch, a used bar of soap still in the shower, and what appeared to be blood stains on the bed linens. In addition to this, the pool heater was broken (not a problem) but the pool was still open for swimming. We went swimming and while we were swimming, we noticed a large hairball at the bottom of the pool along with a clear plastic drinking cup. This place was disgusting! It makes me sad to say this because I have stayed at some really nice Best Western hotels but I would not recommend this particular hotel to anyone! I wish I had spent the money elsewhere.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Christopher J, On behalf of our entire staff, we apologize for the problems you experienced during your visit with us. Rest assured we have addressed these issues with the staff responsible and made the necessary corrections. Again, we are sorry that we did not meet your expectation and that you were inconvenienced. Thank you for these comments so we know of all this. Your business is important to us and we hope you will give us another chance to prove we are still a good place to stay in North Charleston. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Goodplace to stay, noy swim"

4
03/04/2018

The rooms were very nice. The inside pool heating element was broke so the pool was cold. The breakfast was excellent. They issued us coupons to use at breakfast, but no one ever collected them, until the last day when we went down.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear maryjZ4786WK, We are sorry that the pool had a broken heating element. We are waiting for a part that had to be shipped. Thank you so much for choosing our hotel, we do hope you will visit us again when you travel to the Charleston area. Most sincerely, Best Western Plus Airport Inn & Suites N. Charleston, SC

"OK, but not the best"

3
31/03/2018

We stayed at this hotel so we weren't directly downtown. It was OK. Room smelled of bleach, but was very clean, and after running the exhaust fan for most of the afternoon, the smell seemed to dissipate. Most of the staff were friendly. Quirky thing was that the bathroom had product dispensers rather than bottles of shampoo, conditioner, lotion, etc. We've never seen that at a BW hotel. Water was warm, but in no way could it be considered hot.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Craig W, Thank you for choosing our hotel and posting this review of your visit. We apologize for the bleach smell and the inconvenience of dealing with that on check-in. We do hope you will visit again when you travel to the Charleston area. Most sincerely, Best Western Plus Airport Inn & Suites N. Charleston, SC

"Good & Bad Experience"

2
30/03/2018

I try to always look for the good in everything. The bed and pillows were very comfortable. There was a free breakfast included with the stay. However, I wouldn't stay there again for multiple reasons: The screw fell out of the inside door knob of our room one day and the outside door knob another day. It was fixed but left us feeling a little uncomfortable as the door did not close well without tugging on it each time it was closed. The desk staff were not friendly at all. I observed a very rude discussion with another guest who was having problems with someone from the hotel entering her room at 10:30 p.m. while she had a baby sleeping. This was heard from afar, but concerning. The heat/air unit in the room constantly made crackling noises and didn't work properly. The clock radio, even through turned off, made a faint static noise all the time. The smoking area was out back and very poorly lit. The front door is locked around 11 p.m. which we were not aware of and getting back at 11:15 we had to have someone open the front door for us. Just didn't feel very safe at this hotel. Overall the experience was not very positive.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear ajwhitehurst, We are very sorry that your overall experience was not positive. Our guest comments are very important as we constantly work to insure our guest enjoy their visit and feel safe. We have address your comments with our staff and improvements have been made. Thank you for staying with us and we hope you will give us another chance to prove we are a good place to stay in N. Charleston. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Rude management"

1
30/03/2018

Rude management, mistakes with our reservation from having a pack and play available to the wrong time frame for the reservation, pool heater and one of 2 laundry dryer out for some time. The staff was great but the management was aweful.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear bannisterrn, We are very sorry that there were so many problems with your visit. Rest assured we have made the necessary repairs so other travelers enjoy their visit. Your business is important and is always appreciated. We hope you will visit again. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Location"

5
26/03/2018

Excellent location for any travelers. Access to food and entertainment venues and major highways. Great staff and amenities for a reasonable price situated among many competitors. It is not a Hilton or a Motel 6 with the light on but BW maintains it solid reputation at this location.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear James G, It is very rewarding to read your comments. We are very proud that you found us to be convenient with a reasonable price. Thank you for choosing our hotel and posting this review. We hope you will visit again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Just wasn't what I expected for the price!! Broken fridge!!"

3
21/03/2018

Hopefully these issues will get taken care of! But I was told all the rooms were like mines they didn't have another room to put me in!!. However I will give them the opportunity to improve and will revisit this site to see if it's improved.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear hneybee1, We are sorry that we did not have another room so you could move. Thank you for your comments and we look forward to you next visit. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"BW to the rescue"

4
15/03/2018

We originally booked the Charleston Grand Hotel for a week and it turned out to be a -0 star hotel. We arrived late and thought we would have to spend the night in our rental . I called Best Western Plus and they advised that they had a suite available and of course we hurried over and checked in. check in was quick and the room was what I expected in a hotel. All of the staff is great and the breakfast was great also. Not Gto mention shopping is very very close. My next trip to Charleston we will definitely stay there. The entire hotel is very clean and well kept

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear jazzi319, Your comments are very important to us as we strive to insure all our guest have a comfortable stay. Thank you for choosing our hotel and posting your comments. Please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Breakfast/front desk"

5
12/03/2018

I love staying at this location... Latausha is always such a pleasure during check-in and always remember who I am.. The breakfast ladies are excellent.. Denise and Toica were great as well.. Breakfast was delicious... Has a great selection and I love that their is multiple meats and eggs... Great place to stay..

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Adisa J, We are so proud that you love staying at our Best Western Plus Airport Inn & Suites. Thank you for recognizing our employees and their hard work to insure our guest have a good stay. We look forward to seeing you again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Comfortable bed, clean room, good breakfast, reliable shuttle service"

5
07/03/2018

We stayed here because it has a shuttle to airport and included breakfast. We were pleasantly surprised to have a very good buffet breakfast, a hassle free shuttle service, and a comfortable bed, and clean room. There were no problems at check in.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Linda M, It is very rewarding to receive you comments. We are so proud that you enjoyed your visit at the hotel and our shuttle service. Please make us a regular visit when you travel to the Charleston area. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Solar eclipse 2017"

4
05/03/2018

We were in town for the eclipse and to tour the downtown historic area. The hotel was clean enough and I felt safe there. It was about a 20 minute drive into the historic part of the town. There is a Cracker Barrel near by but we didn't eat there.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Lady D, Thank you for choosing our hotel during the eclipse. Your comments are very important as we work t insure all our guest have a comfortable visit. Please make us your home when you travel in the Charleston area. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"BEST WESTERN MINUS THE PLUS"

2
26/02/2018

It is located close to the airport but not convenient. If you are not familiar with the area it is easy to get lost. Although it looks pretty modern, the rooms need a good makeover. The cleaning staff uses some type of cleaner that leaves streaks on ever thing, (headboards tables and dressers ). Sheets are of very poor quality and thin.One bed was indented. As far as cleanliness, the housekeeper staff need to be trained . Inside of bathroom door had black smudges, long black hair in bathtub.Even the do not disturb sign was dirty.The cleaning staff were just finishing when we got there yet there was evidence of crumbs and small bits of paper in the hallway. Breakfast was good. I must compliment the evening front desk attendent, James. He was very helpful in arranging an Uber cab for my daughter and grandchildren. Overall, I do not feel this facility is worth the money.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear RichardM6092013, We are very sorry that we did not meet your expectations, and any inconvenience to you. We have address the housekeeping issue so other travelers will not have the same issues. Thank you for choosing our hotel and we hope you will give us another chance to prove we are a good place to stay in North Charleston. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Tried to extort cash from me!"

1
22/02/2018

I have no idea what the hotel rooms or amenities were like because at the time of check-in, staff tried to get me to give them cash for incidentals. Despite my confirmed and paid for room reservation, they refused to accept a valid CC to cover incidentals. I have never been asked to do this anywhere I've stayed in the last 40 + years! While agreeing I had a valid reservation and active CC, they insisted I give them cash to check-in. As I declined this "unpublished, local criteria", they would not check me in. As a result, I forfeited my rental charges as I was outside their cancellation policy. Phone conversations with BEST WESTERN reservations provided sympathy but no resolution. I will not use this Hotel ever again nor probably other sites. Stay away from this place.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear J M, We apologize for the confusion about the covering of incidentals. Most hotels require a deposit by cash or valid credit card to cover any incidentals. This should have been explained in detail so you were informed properly. We apologize for the inconvenience. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Love staying here . Kelly is the best"

5
14/02/2018

Kelly is amazing wish she was at the front desk every time I check in . Always clean never have issues here . It's in a perfect location close to mall , outlet and airport ! I'll brver stay anywhere else

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Danniblanco, Thank you for posting this reaview of your visit. You are so right, Kelly is an asset to our hotel and a valued employee. We look forward to seeing you again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"This Hotel could be so much more!"

3
09/02/2018

When you first walk in this Hotel you think to your self this place is darn nice. That changed very quick when you take the elevator to your room. I got on the elevator and it was dirty. I got off on my floor and was welcomed with a bag of trash and a dirty recycle bin. As I was walking down the hall to my room there was random pieces of trash and a dirty wash rag in the middle of the floor. The rooms look nice at first but soon realize that they could be cleaner. Of the two days I ate there, they had sausage patty's and links and corned beef hash. One of the two days they did have some sort of egg patty. The hot breakfast did have the standard waffle maker and different types of bread. If I could give one bit of advice to the Hotel management, it would be step it up a bit and you could have one of the nicer Hotels in North Charleston.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Noel C, We apologize for the elevator and hallway not being up to par, we were short staffed that day due to the raging flu season. Thank you for letting us know so we can be sure to make corrections. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Could have been great"

4
04/02/2018

Rooms clean - staff excellent - negatives - pillows below average and flashing neon light (outside) came in all around the blackout drapes Beds comfy hotel very convenient to Charleston airport Overall good value

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear reeneenardi, We apologize for the neon light and will see if we can block this out. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Wonderful service"

5
03/02/2018

My stay at the Best Western was wonderful. The staff was very nice and friendly. My room was always clean,and the location was Convenient.I would Recommend this hotel to my family and friends. I give this hotel a tumbs up

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Tina B, We are so proud that you enjoyed vist at our Best Western Plus Airport Inn & Suites in North Charleston. Thank you for your review of your visit. We look forward to your next visit. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Enjoyed the stay but was issues"

3
28/01/2018

Room water cut off in the shower in the middle of me washing and wouldn't come back on. The cable kept going off so the kids was not able to watch the kids television shows. These are the only two problems i had.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear tonyad0831, First of all, thank you for your business. Second, we apologize for the shower and cable problems. We will certainly address this issue and make the sure it does not happen again. Thank you again for staying with us. Most sincerely, Best Western Airport Inn & Suites North Charleston, SC

"Needs Improvement"

3
18/01/2018

There was no soap in the shower and hardly any by the sink. There was very little shampoo in dispenser in the shower. Hairdryer was missing. Had to call room service and wait for someone to come back from shuttle run to bring it to room.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear sarathuggins, We are very sorry that your room was not prepared properly and we are sorry for the inconvenience to you. Rest assured we have addressed this issue and make the necessary corrections. Thank you for staying with us. Most sincerely, Best Western Airport Inn & Suites North Charleston, SC

"Friendly breakfast staff!"

4
15/01/2018

Friendly staff all around, front desk, shuttle driver, and ladies keeping up the breakfast nook. All were very helpful and friendly. Breakfast spread was very good... The ladies kept it clean and orderly! They greeted you with a smile and good morning.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Corey G, We are very pleased that you enjoyed our southern hospitality. Thank you for choosing to stay with us. Your comments are very important as we work to insure our guest have a good stay. Please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Poor Customer Service"

2
10/01/2018

We stayed at this hotel December 30th and 31st. We picked this hotel because of the convenience of staying near the Port of Charleston. I love Best Western Hotels but I feel that this one is lacking customer care. Our first nights stay was excellent with no complaints. Our second night was horrible with no sleep given that the room below us was party central until 5 am. We complained several times along with several other customers. We did not get any resolutions to our complaints with the Hotel or Best Western Customer Care.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Kelly C, We are very sorry that you were disturbed by other guest. This certainly not typical of our services, we feel sure this was due to it being New Year's Eve. Again, we apologize for this. Thank you for staying with us. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Nice inn"

4
05/01/2018

1st impressions were not great unfortunately, we arrived very late (10pm) after a long drive and stop for dinner before check in. Our room wasn't ready so the receptionist had to go make up our room and another room for someone else. When we eventually got into our room the sheets looked like they were previously used so again the receptionist came up and re made our beds with clean sheets, she was very lovely and helpful! Her shift had already ended but she was quite happy to stay and help. Seems the morning staff weren't quite so happy to fill up the milk when I asked for more though. The hotel itself was very good with a good hot breakfast. Shame about the 1st impression as the rest of our stay was very good.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Beccy G, It is rewarding to read your comments, we are so proud that we were more than you expected. We apologize that your room was not ready when you arrived. Thank you for staying with us, please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Comfortable Stay"

4
04/01/2018

I Stayed at the hotel on 28th Dec 2017. It was Nice and comfortable stay at the hotel. The staffs were Friendly and co-operating. Rooms were clean and beds were comfortable. I would recommend this hotel to others.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Gaurav M, We are so glad that you had a comfortable stay at our Best Western Plus in North Charleston. Please come stay with us again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Excellent stay"

5
02/01/2018

Hotel comes as advertised: pretty standard B W PLUS facility. Room was clean, bright, everything immaculate; everything worked. Commented on the presentation of this ground floor room, and the clerk said it was one of the rooms cleaned by the Executive Housekeeper. Bed comfortable; lots of pillows; temperature adjustable on heat-A/C. Good breakfast bar. Excellent coffee. Check-in and check-out were a breeze: fast, accurate, no problems. Cheerfully stay here again.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear DuncanTree, It was a pleasure having you stay with us. Thank you for choosing our hotel and posting this review of your visit. Your business is very important to us and we hope you will visit again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Unsanitary conditions"

1
02/01/2018

The sheets had blood and body fluid stains from mattress cover to top sheets. All linen was dingy and worn Room smelled.. Big towels had body rust stains, and smelled. CLEARLY had been used but folded up and placed in there as clean.The health risk to your guest with soiled bed linen and used towels are great... It was completely disappointing and plan to make it known at every occasion ...

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Brenda D, We sincerely apologize for the issues you experienced. This is not typical of our hotel nor services. The person responsible has been reprimanded and corrections made. Please give us another chance to prove we are a good place to stay in North Charleston. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Don't try to cash in your points here"

2
28/12/2017

Best Western pulled a "bait and switch" on us. My husband works so hard, earning Best Western points as he travels for work. So we tried to check in here, with a reservation IN HAND, that said we were using reward points. This hotel said that it was not in their system, and that we had to fix it with Best Western, even though clearly it was their communication problem. After more than an hour, my husband talking to 3 different people, they move us to a lesser Best Western, for points we were charged for a Best Western PLUS. I hate how these supposed reward points are so hard to use. Not worth being in their club. But if you are, watch them like a hawk so they don't mess you over. Thanks Best Western, let's not do it again.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Catherine S, We are very sorry about the confusion with the point system. We also apologize for the inconvenience to you. This sitation is definately not typical of the point system. It was a misunderstaning with the reservation system. Again, we apologize. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Great hotel"

5
25/12/2017

As a family my son and wife we took a vacation to see the amazing things we read that South carolina had to offer, the trip has been nothing but a blessing and great experience, we rent it a room in a local hotel and this became a nightmare we had to cancel the room and book another hotel on travelocity. We choose this nest western plus and had a little doubt about how everything was going to work out. From the minute we arrive the lady on the front desk was very helpful and accommodated, great attitude and even answer some of my questions about what places we must see during out stay. Every employee that we spoke was very friendly and was always trying to help out. I will not stay anywhere else when we return to South carolina.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear V402GKedm, Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Would recommend this hotel to anyone front desk was very pleasant very clean Hotel very clean rooms breakfast was great"

5
20/12/2017

I had a very pleasant stay at the Best Western the grounds for very well kept the hotel was the very clean remodeled updated breakfast was very good front desk clerk was very pleasant and helpful my room was excellent very clean would recommend this stay for anybody

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear shornter549, Thank you for this kind review of our hotel and your recommendation to other travelers. We are so glad that you enjoyed your visit and we hope to see you again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Great Hotel for Location and Price"

4
15/12/2017

The location and price were great. Besides the few little mishaps everything else was great. Family friendly hotel especially since it was cold outside. Their swimming pool is conveniently located indoors beside the fitness center.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Judge W, Thank you so much for this kind review of your recent visit with us. Your business and you comments are very important to us and we hope to see you again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Waste of money"

1
11/12/2017

Never had someone so dumb run the check-in counter. Didn't know how to check me in using points. Room stunk, beds were as hard as rock, and no freezer in the mini-fridge. Being an elite member, I was extremely dissatisfied.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear K99RTdaniels, We sincerely apologize that or employee was not trained on how to use points. This will be addressed and fixed immediately. We also apologize that we did not meet your expectations with service and amenities and the inconvenience to you. Your business is important to us and is always appreciated. Most sincerely, Best Western Aiport Inn & Suites North Charleston, SC

"Front Desk"

4
04/12/2017

As always, I had a pleasurable experience during my stay at this Best Western. The front desk associate was patient, kind and helpful. Although I had no problems with my room or amenities, it makes potentially bad situations better when the staff is friendly and accommodating. I will stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear 273shelbyf, Thank you for recognizing our front desk employee. We will share your comments with all our employees so they know their services are appreciated. Thank you also for choosing our Best Western Plus Airport Inn & Suites in North Charleston. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Great Service"

4
30/11/2017

My Fiancé and I traveled to SC from Philadelphia. We had reservations for 3pm but we arrived at 9am. We went in and spoke with the hotel clerk Lastausha and explained to her that we arrived earlier than expected. There were no rooms available for early check in at the time of our arrival. Lastausha was very helpful. She was able to get us checked in early with no extra charge. Lastausha was very pleasant and understanding. When we got to the room you can smell that it was freshly cleaned. The only problem that I came across were the bed linen. the sheets had stains and something that resembled bubble gum. Thank God we brought our own sheets. I would recommend this hotel.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Sharetta D, It was a pleasure helping you with an early check-in. We do apologize for the problem with your bed linens. We will review this with our housekeeping staff to insure it does not happen again. Thank you for choosing our hotel, please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"We will not stay there again."

2
27/11/2017

During our three day stay, our room was not touched or serviced. We had to ask a maintenance worker at the hotel to give us towels and toilet paper. When we visited the training room, we noticed that several machines were out of order. We felt that no one listened to us when we asked for service. We will not stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Milagros H, On behalf of our entire staff, we sincerely apologize that we did not meet your needs. Rest assured this situation has been addressed with the departments involved. Thank you for choosing our hotel and again, we apologize. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Thanksgiving 2017"

4
27/11/2017

Enjoyed my holiday stay. Far enough off highway to be peaceful and close to roadway for dining and shopping. Thew room was comfortable, clean and the staff was friendly and helpful. Good value for the price.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear grammie172017, Thank you for spending your "Thanksgiving 2017" with us. Your business is very important to us and is always appreciated. Please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Holiday Stay"

4
27/11/2017

Nice hotel that will be even nicer when they finish the renovations. Front desk and Service folks were courteous and helpful. Nice fitness room and indoor pool. Location is a bit off the main road but it's lumped with 3 other hotels so it's not bad.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear J7833ZRjulianm, Your comments are very important as we work to insure all our guest have a great stay at our Best Western Plus Airport Inn. Thank you so much for choosing our hotel. Please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"bad place to stay avoid"

1
26/11/2017

Stay at another place this is crap dirty sheets,out of shampoo and soap dispensers.lazy cleaning staff. breakfast was empty and what was left was not good stay elsewhere if you want value or stay here and get 20 bucks off your bill and be upset with bada bing bada boom

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Ronald D, We sincerely apologize for the problems you experienced during your visit. Your comments are very important so we can make the necessary improvements. Thank you for choosing our hotel. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Customer Service Class would help but not solve..."

1
21/11/2017

Hi, please be aware that the 1 star is for the lack of customer service from the management that was on duty on the day I checked out. I booked a room through Hotels.com, I was looking for inexpensive and close to airport. This place fit the purpose, as my flight on November 16th was arriving after midnight on the day of my check in and my stay was going to be only until check out on November 17th. I phoned the hotel earlier in the day on the 16th to make them aware of my late check in and the girl I spoke to interrupted me as I was speaking and telling her of the late arrival. She said she'll put a note on the reservation. okay great! Well I arrived at about 2am, my flight landed at about 145am, so the hotel was closed enough. The gentleman that was working the front desk was very pleasant, he was able to find my reservation but there was no room attached to it. The gentleman said that his manager advised him that all reservation for the night will have room already assigned. Well the only thing I understood to have been on my reservation was that I would be arriving late. The front desk gentleman started searching for a room for me. He said there were rooms but they were either not cleaned or there were actually people in them. Yeah, I was a bit confused but I was patient and I saw that he was really trying to find a room for me. I even told him that I would take an accessible room (handicap room) if there was one available, I just needed to sleep. He said that there weren't any open. He continued to search and physically go to the rooms to check them out to see if they were in deed vacant and to see if they were clean. He found me one that was not what I reserved, but it was vacant and clean. I was in the room for maybe 5 minutes when there was a know on the door. It was the gentleman from the front desk. He said his manger just called and said the room we were in was actually reserved until the 20th, so we would have to move to another room if it was clean. Mind you it's now about 330am. The guy returned to us saying that the other room is cleaned but he was asking me if I decided if I wanted to cancel the stay all together. CANCEL??? why would I cancel, I need to sleep for a few hours before I continued my trip for the weekend. So at about 4am we were able to lay our heads down and sleep, about 10 minutes later the room phone rand and it was a woman from the from the front desk asking what room we are checked into, I couldn't remember, but I think I said the correct room number at the time. But wait didn't she call me at the room on the room phone??? Well, we finally slept for the few hours we could and when I called to get a late check out they were not very helpful with that either. Now I am speaking with the "Manager on Duty" at the front desk. She said we had to check out at noon no later. and at 10am the maid service started knocking on our door to see if we were checking out. Needless to say there was no more sleep to be had. As I was starting to get ready to shower the hotel fire alarm went off and thankfully my travel partner called down to the front desk to see if it was a test, it was a test. We continued to get ready to leave. I had to go return the key and get my receipt for the stay and that's where bad went to worse. Latasha Rapley was the Manager on Duty, and she was the most rudest person I have ever had to deal with. I work in customer service, I teach customer service, I notice good and bad customer service. I am here to tell you that the true lack of customer service that I provided the day I was leaving the hotel is the reason I will not return and will tell everyone I encounter to steer clear of this hotel. Not only was I cut off again while trying to speak to her, she decided to wave her hand with her long royal blue nails at me and then ask "and what was your issue?" As I tried to explain again the issue and asked for some kind of percentage off, she cut me off and said I booked through a 3rd party, I would have to deal with them for money back. The issue wasn't with them it was with the hotel. She didn't even apologize for the inconvenience or the fire alarm or anything. When I asked for my receipt, she said they don't give receipts for 3rd party stays. I questioned that since I has to give my credit card for the incidentals. She then said we don't give anything. I questioned that again and she said do you want a "reg sheet"?, I said yes I would, although I didn't know what a "reg sheet" was. she made a copy a sheet that I will assume is the registration sheet. It does have my name on it but it does not have any total on the sheet, nor did they have my sign anything at check in or check out.. Even if the hotel couldn't do anything about the percentage off the room for the inconvenience, the "manager" could have offered a bottle of water or coffee or something. At the very least apologized profusely for the inconvenience of waiting on a room and then the fire alarm.

"Easy access to interstate 26, great breakfast, housekeeping not acceptable"

3
15/11/2017

Room was up to date, with microwave, refrig,flat screen TV and dispensed liquid soap. shampoo and lotion. The breakfast bar was kept well stocked and lots of room during prime times. The negatives are that the housekeeping staff leaves much to be desired. No tissues in bathroom, roach in bathroom, very little shampoo and soap in dispensers. Additionally we were there last weekend from Fri afternoon to Mon and our room had not been cleaned. I complained on Sat afternoon after being out for 6 hours sightseeing. They said they were short staffed and offered to clean the room. I said it was ok not to clean, but assumed it would be cleaned the next day, which is was not. We out of the room for 7 hours. Then on Mon, with a check out of 11:00 and the "do not disturb sign on the door", they came in at 9:30 to clean! Also very noisy at night. Every little sound in the hallway could be heard. I would think for an overnight stay, it would be fine.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear 338LSK, On behalf of our entire staff, we apologize for the housekeeping service during your visit. You are right, your room should have been cleaned everyday. We are doing some additional training with our cleaning staff to insure better service. Your business is important to us and is always appreciated. We hope you will give us another chance to prove we are a good place to stay in North Charleston. Most sincerely, Best Western Pls Airport Inn & Suites North Charleston, SC

"LOW COUNTRY TRIP"

5
03/11/2017

My wife and I enjoyed our first visit to Charleston in over 40 years and were quite impressed with the visitor center and tour bus excursion for which we signed up. We saw a lot of the unique homes, exciting market place, and were especially impressed with the tour we had of the Citadel, a unique military academy that delivers strong officers for all four branches of the military.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear stevemV908QO We are so glad that you and your wife enjoyed your Charleston visit. Your business is important to us and is always appreciated. Please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"How long should it take to check guests in?"

1
02/11/2017

I stayed at this hotel earlier this week and I will never set foot inside a Best Western Hotel again. It took the front check-in employee over 30 minutes to check us into our room. The reason given was that the network system was being problematic. We had a credit-card held reservation! How difficult could it have been to manually check us in? Our "smoke-free" room smelled of smoke, mildew and stale air. The ice machine outside our room had a pool of water in front of it. The cooling system spewed tiny pieces of white styrofoam out all night long; it looked like snow on the carpet in the morning. The bed was uncomfortable and the three pillows were shaped like (and felt as hard as) bowling balls. What a disappointment. The only good amenity was the free airport shuttle service; the drivers were friendly and efficient.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear ctfrazer, We sincerely apologize that it took so long with check-in. When our system is not working properly, we have to be very careful so that we don't assign rooms that are occupied. The other problems you mentioned have been addressed. Again we apologize that we did not meet your expectations. Thank you for staying with us. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Best of the BEST Western"

5
02/11/2017

Friendly staff, comfy beds, clean rooms, delicious breakfast! Can't say enough about our wonderful 2 night stay. The only issue was the loudness of the highway that's nearby. Otherwise it was an awesome stay for an awesome price.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear brydav, It was a pleasure to have you stay with us. Your comments are very important so that other guest know of your experience. Thank you for choosing our hotel and for taking time to post this review. Please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Pleasing to the eye"

5
20/10/2017

The hotel was fun and colorful and everything looked new. The room was HUGE and inviting. I did show up very late and no one was at the desk so I filled my car with gas and when I returned the staff member was there. She set me up with everything I needed and was extremely helpful. I had to be up and out very early and she set me up with a To-Go bag breakfast. My only criticism was that the bed was very hard in my opinion.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear jocelynf929, Thank you for your kind remarks about our Best Western Plus Airport Inn & Suites in North Charleston. We are so glad that we met your expectations and you enjoyed your visit. We do hope you will come back soon. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Best breakfast"

5
16/10/2017

Best Western has the best breakfast especially when you have children that travel with you, they have choices. The best western in Charleston South Carolina was very nice, the staff was wonderful and were very helpful especially the ladies that work in the morning for breakfast, the room was clean and was fresh, body wash, shampoo and condition is available in the bathroom in case you forgot yours which I thought was very cool, great hotel.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear 748desireeh, We are so glad that you enjoyed your stay with us and that our breakfast exceeded your expectations, especially for your kids. Your business is very important to us and is always appreciated. Please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"great Value for the money"

5
10/10/2017

Very clean, nice looking hotel. Staff person at front desk is not so friendly and a bit lazy but the manager is very professional friendly and courteous. Nice location and great value for money. Indoor pool is nice.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear octoberguest2017, We are so glad that you found us to be a great value. We apologize for the desk clerk that was not friendly, we will do some additional training there. Please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Something fishy"

1
09/10/2017

We booked a room via Hotels.com but when we arrived after 7 pm, we were told that the room wasn't ready for at least an hour. We said we'll be back after dinner but front desk said she could not guarantee the room by then and suggested that we contact Hotels.com instead and be transferred to another hotel. Front desk cancelled our reservation right away after Hotels.com representative talked to her. Hotels.com did their part excellently. I wonder if hotels treat guests differently dependent on how reservation was made. Front desk kept emphasizing third party reservation.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear noelo0620, We are sorry about the confusion with your reservation. We have searched our records and cannot find this problem, however, if it our hotel, we apologize for the inconvenience to you. Thank you for considering our hotel. Most sincerely, Best Western Airport Inn & Suites North Charleston, SC

"Weekend stay for Anniversary"

3
09/10/2017

Hotel had a clean appearance. We had to wait an extra hour for our room to be ready. Ran out of towels, called the front desk twice, finally went down to the laundry room my self to get them. Ran out of eggs for breakfast both days, lack of coffee choices was disappointing as well. Mattress was very firm to uncomfortable in our room.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear frankaV2439QY, Thank you for spending your anniversary weekend with us. We are sorry for the problems you experienced during your visit. Rest assured we have address these problems with each department involved and make the corrections. Your business is very important to us, please come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Worst nights sleep in a Best Weestern Plus yet. "

1
08/10/2017

Given the Best Western requirement for a pillow top mattresses to be used at their Plus hotels this one squeaked by. We have been loyal patron of the Plus or Premier Best Westerns since 2013. Using this franchise exclusively for good night's sleep while traveling. A good night's sleep was not to be had last night. Tonight we are in the BW Plus in Port Wentworth, GA and can already feel the difference we should have enjoyed in Charleston, SC. I write this only after confirming the better mattress here. Hotels today all have bathrooms with showers and toilets, tvs and a/c. The difference is in the mattress they use. But it is clear to me that this BW Plus' mattress is not up to the standard of the other BW Plus'.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
DearofearlessleaderUSW, We are so sorry that you did not have a good nights sleep. We will definately check your room to see if the bedding needs attention. Thank you for letting us know of the situation Our guest comments are very important so we know of the guest experience. Thank you for choosing our hotel. Most Sincerely, Best Western Airport Inn & Suites North Charleston, SC

"Great Location"

4
02/10/2017

Hotel is right by an IHOP and a cracker barrel. Also, it is right by the highway, a mall, and a movie theater, all these are within a mile or two. If you're craving more stores the ranger outlets are three exits away and are surrounded by every restaurant you can think of.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Francisco B, It is very rewarding to receive you kind remarks about your visit at our Best Western Plus Airport Inn & Suites. We value our guest comments so we know if your experience. Thank you so much for choosing our hotel. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Very good, great front desk staff"

4
02/10/2017

Needed a room quickly and they provided it! Very comfortable spacious rooms. We really like the hotel. It was neat, clean and the staff is fabulous. We're a little picky, the bath room of 406a could use a little touch up paint. Overall, a great stay. Thanks!

"Great hotel, horrible sleep"

3
02/10/2017

The curtains in the room does not fully close allowing light in the room at night and during the day. Because of the lights was not able to go sleep at night and when I did finally fall asleep the sun shined directly through the same window on to me in morning waking me up. Staff is adequate but not that friendly. The amenities and room made up for their attitudes. Close to the interstate and many restaurants and shops.

"worst hotel I ever been to"

1
29/09/2017

If you like a clean room, don't come here. Nobody comes to clean the room. We were here over a week, the sheets were never changed. I know this because of the blood stain on the sheet. I saw it every day. Our trash never got picked up and we had to go ask to the cleaning ladies for fresh towels ourselves. THey never bothered to pick up our dirty towels either. At some point I called the reception to let them know we were waiting on the cleaners for 3 days, she said someone will come. I told her shouldn't I have priority since I been waiting for 3 days? And also the cleaning cart has been in the hallway since 8am, it's noon now but I haven't seen the cleaning people at all. The answer was: that's perfectly fine, someone will come. Can you tell they don't care at all about their customers? This place has NO custumor service and there's no way to file a complaint. ONly person to talk to is the receptionist who doesn't care at all. Another point: we requested the shuttle service from the airport at 11.30. we waited an hour no one came, then called back to hear: shuttle service stops at 11.30. WHy werent we informed when we called the first time???

"Night away from home"

5
28/09/2017

Really nice! Staff was very friendly and helpful. Enjoyed the free continental breakfast :) Close to the airport and many good places to eat. Tanger Mall and Northwoods Mall are within 15 miles. Perfect for any travellers!

"Helpful staff"

5
27/09/2017

We staffed here because of its proximity to the airport since we were flying out the next day. Rooms are clean, staff is friendly and the maintenance man was very helpful. He replaced the bedside table because it was broken, showed us how to work the tv channels, and brought us a plate of cookies.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear cherylchastain, We are so glad that you enjoy staying with us due to the location near the airport. Thank you so much for you comments. We look forward to having you stay with us again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Bob O. Onnadik"

4
21/09/2017

Good Experience. Will Be Back. The main reasons I will always refer people to this hotel: Unfortunately, I was VERY ill the entire time we were in Sorrento. I was bed-ridden and confined to the room mostly. Since there are lounge chairs on the roof, I was actually able to take the elevator and lay by the pool on the roof-top a few times as a change of scenery. The front desk called a doctor for me. The doctor came to the hotel to my room that day. She was so nice and gave me some prescriptions my husband filled at a nearby pharmacy. We had to cancel an excursion we had booked, and the hotel called the company and explained my situation. We were not charged for the cancellation. My husband found it was very hard to find any kind of take-out food he could bring to the hotel for me, so we had to do room service a couple times. The hotel was having a big buffet event one evening and told us they were not doing room service that night. They offered to have some food from the buffet brought up to the room for us, and they would only charge based on one meal because they knew I was ill and could not get out. They were extremely helpful and accommodating. If I had to get sick at a hotel we stayed at in Italy, this was the one. It was the most comfortable and accommodating of all the places we stayed.

"Not a good experience"

3
05/09/2017

The bed for me was like sleeping on cardboard. There was not enough breakfast items. And there was a a group of very loud people out at the smoke area from 3am till I called at 4:45 am to report them.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear chrislT1523HS, We are very sorry that you did not have a good experience while staying at our hotel. We do appreciate your business and hope you will give us another chance to prove we are a great place to stay. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Top in customer service & accomodations"

5
27/08/2017

Stayed for family reunion. Staff made stay an extraordinary experience both in cleanliness and comfort. They went over and above to accommodate needs of everyone. Hotel was full and all celebrated the eclipse together. Was shared by everyone.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear nancygL4724RB, It was a pleasure having you stay with us for a family reunion and to enjoy the eclipse. Thank you for your commnts about your visit. We appreciate your business and hope you will visit again soon. Most sincerely, Best Western Plus Airport Inn & Suites N. Charleston, SC

"Best Western Plus Hotel - Charleston, SC"

3
22/08/2017

This hotel was in a good location to drive into Charleston or to drive up to Columbia,SC to view the total solar eclipse. Staff were helpful, but maintenance needs improvement. Breakfast was very good. The hotel provided extra space for the increase in the crowd that came to view the eclipse.

cathy c, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for the good feed back it helps us in continuing to provide great service. Always great to hear when guest enjoy their stay hopefully in the future we will see you again.

"Helpful and considerate staff, good location re airport"

4
21/08/2017

The staff of this motel was always helpful. Much appreciated was their kindness in letting guests who came to Charleston for the eclipse were welcome to use the public rooms after checkout while waiting to see the eclipse, which the wide expanse of sky outside the motel allowed. Our rooms were comfortable. The motel is also conveniently located to historic Charlestown. We could easily be in the heart of the old city within 15-20 minutes.

"Horrible Accomodations"

1
18/08/2017

When i arrived no one seemed to want to help me to check in. Once i finally received my room key, my room had a horrible mold smell. There were roaches crawling, shower water nozzle was broken, no hot shower and my mattress and bed linens reeked of urine. I do not recommend this hotel. I travel to the area several weeks a month and i will avoid staying at this hotel going forward.

"Customer Service Upgraded NEEDED "

2
13/08/2017

I arrive at the hotel around 4 pm, after 8 hours of driving with 2 young children. At the time of check-in I watched the clerk flirt and smile with a male customer who appeared to be checking out. When I walked up to check in I was met with a sour attitude and short, hurried responses to my questions. Immediately upon coming into my room I noticed that there was not a single towel or washcloth in the bathroom. I stepped outside of my room to ask the housekeeper, who was in the hallway a few doors down, if she had any towels on her cart. She gave me a quick "no" and continued what she was doing. I stood there bewildered for a moment (after all, should she have stocked my room with fresh towels before I arrived). After a few seconds I asked a rhetorical question "should I go downstairs to get some" well To my surprise she replied yes! I then went back into my room to call downstairs and after asking if I could have some towels brought up I was met with silence on the line...... I go downstairs to talk to the clerk again and she says "well I said I would send someone up!" (But she hadn't) I go back to my room and wait another 30 minutes (exhausted and feeling icky from a long drive). I go back downstairs only to be told that there are NO CLEAN TOWELS. I went back to my room once again. After 30 minutes I hear a key in the door and someone starts to walk in. I ran to the door startled only to see another housekeeper standing there with towels in hand (no knock?!!) She says, "I'm sorry i didn't know anyone was here" (Really?!) she then continues "here are some towels but we don't have any wash clothes yet, when we get some we'll let u know ( it's midnight and I have yet to receive wash clothes but refuse to go back downstairs until it's time to checkout). OAN the fridge in the room did not work, the maintenance guy got that taken care of quickly (he was very polite and even when he saw me coming back in from a food run he asked me how everything was going, by far the best customer service I've received in this place, he even brought ice to the room until he was able to get the fridge replaced). Overall I've been so annoyed with the level of customer service in this place. It's the worst I've ever received at a hotel. I've had issues at other places but what the hotels may have fell short on in accommodations they made up for in customer service, it makes all the difference. At this point I doubt I'll ever stay at another Best Western "so called" Plus in the future.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear MomOntheMv On behalf of our entire staff we sincerely apologize for the problems you experience at our hotel. Rest assured we have address this issue and reprimanded the employee. This should not have happened to you. We want you to know that your business is important to us and we appreciate you staying with us. Please give us another chance to prove we are a great place to stay in North Charleston Sincerely. Best Western Plus Airport Inn & Suites North Charleston, SC

"Great place for a family gettaway.."

5
12/08/2017

We truly enjoyed our stay.. The hotel staff was awesome the office manager Latausha and gm Cathy were outstanding .... The pool was heated and breakfast was great... Room was spacious and we would defiantly stay again

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear lasker Thank you for choosing our hotel. Your comments are very important as we work to improve our facility and services to meet the needs of our guest. We do hope you will visit us again soon Sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Worst place ever"

1
11/08/2017

this place is horrible my family and I stayed here for two days the beds were filthy with hair and stains on the sheets asked the cleaning crew to provide us with clean sheets they were no better then what was on the bed people next door partying all night long could not get any sleep we were frustrated, called the front desk that evening no one picked up finally after calling eight times someone picked up I was ready to call the police the front desk assistant said no I will call the room and give them a warning I was like okay noise still continue spoke to Latasha Rapley front office manager left her several messages and she finally called with an attitude place is horrible don't stay there don't waste your money. Wish i could post pictures

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Beverly W Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all our staff. Furthermore, we have address the issues you mentioned and working on the improvements. We apologize for the inconvenience to you. Your business is important to us and is always appreciated. Sincerely Best Western Plus Airport Inn & Suites N. Charleston, SC

"Great place to stay for one night or one week"

5
10/08/2017

Comfortable beds, clean fresh rooms and friendly service......dependable service is so important to me when traveling I have never been disappointed. Thank you to the awesome staff Ms Jean, Camille....There were others who names I don't remember.

"Rooms need to be cleaned more!"

3
07/08/2017

Service at check in was awesome! But as I went into the room and got ready for bed after a 5 hour drive I jump in the shower to a empty soap dispenser and empty shampoo dispenser and a used bar of soap! So glad my son didn't get in the shower and try to use this used bar of soap! Please clean the rooms better!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear davidkX8048NU, We are sincerely sorry that your room was not prepared properly. Rest assured we have addressed this issue with our cleaning staff and retraining of new employees are complete. Thank you so much for choosing our hotel and we hope you will give us another chance to prove we are a great place to stay in North Charleston. Most sincerely Best Western Plus Airport Inn & Suites N. Charleston, SC

"Bad service"

3
31/07/2017

Bad smell on Hall Ways, way to much noise at night inside the rooms and floors that don't let you sleep. Both of my night we couldn't sleep up to 3:00 am. Poor room service they forget to do your room and when they do your room they do it half way they don't refill the dispensers for the shower gel, shampoo or conditioner.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear juliorH9448YA After reading you review, we believe this is posted to the wrong hotel. Your comments do not sound like our facility nor services. Please check the address to insure it's posted correctly Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"The BEST, Best Western Plus"

5
30/07/2017

Came in on business, I travel a lot. The experience from booking a week before arrival until my day of departure was Awesome! Just the best accommodating Front End Manager I've had the pleasure of experiencing. Latuasha R. Thanks for a great customer service experience, which is something that is not often offered these days. The rooms were clean everything worked. The place was well lit. Close to everything there is to do, and not to mention fairly new. I would recommend for a pleasant stay.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear KeithLong411 Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have an impact on our guest. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Thank you"

5
29/07/2017

Great experience and hotel. Widh I could've stayed longer. Beds were comfortable, internet was fast,breakfast was always on time & delicious. TV, mini fridge and microwave all worked perfectly. Thank you for all the wonderful service.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear 201stanleyb, It was a pleasure to have you stay with us. Your business is very important to us and is always appreciated. We look forward to having you visit again soon. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Reasonable price for an expensive city"

5
26/07/2017

The staff was great. They showed care and concern when or son left his stuffed animal there. We called more times than we should have but they never got fed up! The breakfast was hot and well stocked.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear W2227VJmichelled When a child looses his most valued stuffed animal, it's very important. We are glad that we could assist with the situation. Thank you so much for staying with us and for posting these comments. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Great week long stay"

5
26/07/2017

Good place to stay. Most of the staff was nice and helpful and caring. Rooms clean. A/C worked well. Bed was very comfy. Breakfast was good. Exterior of hotel nice. Lobby nice. Amenities good. Enjoyed our week long stay!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear jones421 We are so glad that you enjoyed your stay. Our staff works hard to insure our guest feel welcome and "at home". Most of all, we want all our guest to know that their business is important to us and is always appreciated Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Good Hotel!"

4
22/07/2017

The hotel is located a little far from downtown Charleston. It would probably take you 20 minutes to get to downtown. If you need to be close to the airport, this is the one. The quality of the hotel is great.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Julie B Your review just made our day. Thank you for choosing our hotel and for posting these very kind remarks, As you can tell, we all work very hard to insure our guest enjoy their visit. Thank you again and please come back soon. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Sadden of our experience"

1
20/07/2017

Check in was at 3, our room wasn't even ready at that time. Our beds had stains and hair still on it. As if they weren't even changed from the previous person. The room was not cleaned. There was trash still on ground and hand prints on the dresser/tv stand. The bathroom had hair all in sink, q-tip on floor. The in shower dispenser for conditioning was empty and shampoo was almost there. The shower curtain had mold all over it. The airport shuttle took over 50 minutes to pick us up. The hotel clerk said the taxi they used would cost $20, since shuttle was not available at 4 am. The taxi driver cost us $28 before tip. Overall, the worst experience we've had and we travel four times a year for prolong periods of time.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear pamelaQ6380FV We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Enjoyed my stay! Will be staying here again soon."

4
18/07/2017

Excellent condition. Very comfortable. Enjoyed the amenities. Breakfast was great! I enjoyed having coffee available 24 hours. Bed was very comfortable! Indoor Pool was relaxing. Front Desk Reps were very helpful.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear ndezire We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Most incerely Best Western Airport Inn & Suites North Charleston, SC

"no housekeeping 2nd night"

2
17/07/2017

Hello checked in Thursday 7/13 - room fine Went out 7/14 returned 7/14 at 6:30 pm ROOM NOT CLEANED YET called front desk and spoke to Camille who said the housekeepers still working. At 7:40 pm, NO HOUSEKEEPER , went to front desk. She said I've been busy checking in a family reunion, what do you need in the room? I asked for the manager and she repeated WHAT DO YOU NEED in your room? I asked for towels and new coffee packets and cups for the morning as we were checking out at 6 AM She handed me some clean towels and I carried them up to the room myself. Room still unmade. Called back for the coffee and cups and Latausha Rapley, manager on duty, came to the room around 8 pm with the coffee. I asked for a credit , she said she would take something off the bill. Both rather rude and neither one apologized for the lack of service.

Gloria B, Public Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Cecilla S, We are sorry that housekeeping overlooked your room on 7/14. It was an error on our part and we apologize for the inconvenience to you. We do appreciate your business and hope you will visit again. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Charleston trip 2017"

4
17/07/2017

The cost for this hotel was very good for this hotel. The location was next to the interstate highway that granted quick access to get to downtown. The breakfast was free, the choices were good. The front desk personnel were outstanding and very helpful. Overall, I rate this hotel a 4.5 out of 5.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Janice B Thank you for choosing our hotel, it means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We look forward to seeing you again soon. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Clean, safe"

4
11/07/2017

We have stayed here several times, and probably will again. This stay is the first time we had any issues with breakfast, but for the person/family who visited for the first time, they were left with a bad impression of this location. Always clean and safe. Water pressure isn't the best, but really haven't found a hotel that has great water pressure. Front desk staff is always friendly and helpful!!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Elizabeth B Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made a difference to our guest. It was a pleasure to have your stay with us. I will pass your comments on to our staff. Please come back soon. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"Good for the price"

4
09/07/2017

I enjoyed myself stay for the most part, but the beds were a little too firm for my liking, and the loud children next door weren't so pleasant neither. The room was very clean and had great air condition!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear stefinec Thank you for these comments. We are sorry that you were disturbed by noisy kids. Always let us know of this type situation and we will try to correct the problem. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Enjoyed"

5
06/07/2017

I really enjoyed my stay there for 5 days and could've stayed longer.The staff were nice and friendly.My suite was amazing!My co- workers n I had a nice time there n ready to go back!!We really loved there.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear sexylann71 It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review Your comments just made our day. We hope you will visit again, your business is always appreciated. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"excellent customer service"

5
03/07/2017

The whole staff is wonderful. The GM made my daughter feel so special on her birthday. Tausha Johnson made us feel so comfortable and was very pleasant. Kamile checked us in and has wonderful customer service over the phone. I had no worries when I booked with her. Jasmine greeted us with such a pleasant smile and I was very pleased. Overall experience I will definitely be back to stay. Keep this staff. They deserve raises.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Chavisindia Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made a difference to our guest. It was a pleasure to have your stay with us. I will pass your comments on to our staff. Please come back soon. Most sincerely Best Western Airport In & Suites North Charleston, SC

"Great"

5
03/07/2017

The room was great, only thing I had a slight issue with was there were no towels at the pool which made it difficult to dry off before they leave like the signs say. Plus it makes the floors all wet in the hallway :( everything else was perfect!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Ehudson87 Thank you for taking time to write good things about us. Your comments will help us to keep motivated to make your and others the stay pleasant and comfortable. We will make sure there are towels at the pool. Thank you so much for staying with us. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Not good"

1
02/07/2017

I would not recommend hotel to friends or family. Staff was rude and door of room was broken. Water didn't stay hot long and during my stay power went out and wasn't enformed on when it would be back up or what was going on.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear derekmD6447QR We are sincerely sorry that you were not pleased with our accommodations nor services. The power outage was city wide, last about 15 minutes and we had not information nor control over the situation. Thank you for your business. Most sincerely, Best Western Airport Inn & Suites North Charleston, SC

"Great experience!!!"

5
29/06/2017

Very clean! The staff was awesome, friendly and courteous!! My child really enjoyed the indoor pool! Breakfast was great with lots to choose from....the staff stayed on top of things & kept the supply up!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear kimmJ4866OM Your review just made our day. Thank you for choosing our hotel and for posting these very kind remarks about our facility and especially our staff. As you can tell, we all work very hard to insure our guest enjoy their visit. Thank you again and please come back soon. Most sincerely Best Western Plus Airport Inn & Suites North Charleston, SC

"You get what you pay for"

2
28/06/2017

I have stayed at several Best Westerns in several different states and this was by far the worst one. The service however was top notch, very accommodating staff. There is construction happening next door which makes it impossible to walk a few minutes to the nearest restaurants. The breakfast was disgusting after the first night I went to restaurants for breakfast. The hotel needs to be renovated it is functional but outdated.

"Great Value"

4
22/06/2017

This is an extremely good value in the Charleston Market. Very pleasing in appearance and reasonably priced. The mattress left a little to be desired but overall, a very pleasant place to stay. I would recommend this hotel to business and family travelers alike.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Rob J Thank you for taking time to write good things about us. Your comments will help us to keep motivated to make your and others the stay pleasant and comfortable. Your business is very important to us and we hope to see you again soon Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Great stay"

5
15/06/2017

This is a very nice hotel. I would definitely stay here again if we are ever in the area. The location is great! The rooms, staff, beds, breakfast were all wonderful! I hope you enjoy your stay as much as our family did.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear LLWEIGHTMAN, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon and experience our clean, comfortable rooms and the amenities you liked so much. Most sincerely, Best Western Plus Airport Inn & Suites N. Charleston, SC

"Carpet soaked. Poor customer servce"

1
12/06/2017

Run don't stay here. Broken air conditioner soaked floor and poor customer service. Only 1 young girl working front desk at check in no manager. They came and put towels all over the floor and expensive perfume was taken while I was out.

cathy c, Manager at Best Western Plus Airport Inn & Suites, responded to this review
We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. Thank you for staying with us.

"OK"

3
11/06/2017

The hotel was clean and decent to stay at, but the people staying there were a little more interesting than I wold have card for. There were obscenities being yelling in the hallway first thing in the morning. Bed was OK...not great for comfort. Breakfast was minimal. It worked for some night stay, but I probably wouldn't stay here again.

"The Good, The Bad a And The Ugly:)"

4
07/06/2017

Good- Location:) Price:) Quite:) Clean:) Overall comfortable bed:) The pump dispensers with soap, shampoo and lotion in shower and by sink are nice ideas:) Shower itself had warm water, not hot, but it worked out:) Housekeeping and front check-in and out employees friendly:) Breakfast is what you would expect at most big chain hotels. Other breakfast restaurants near by:) Bad- Seeing one roach in the hallway, but I'm in the south and it's a big building. Breakfast employee didn't come off friendly:( Also, had no real sense of urgency:( UGLY- Air conditioning stopped working in AM hours:( at that time in the morning, we just rode it out. Itwastough:(

"Excellent location for visiting Charleston"

5
06/06/2017

This hotel is conveniently located near a main artery serving Charleston and the airport. The breakfast is excellent with a good selection of hot and cold items. The room was clean and the service staff was excellent except for checking in.

"Unexpectedly Disappointed"

2
06/06/2017

My friends boasted about the BW Plus experience/ and it fell below my expectancy. We were closing out our Anniversary (1 Couple @ 26 years and the other at 1 year). We left as soon as we got up that morning.

cathy c, Manager at Best Western Plus Airport Inn & Suites, responded to this review
We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. Thank you for staying with us.

"Last minute stay"

4
03/06/2017

Daughters flight kept getting delayed and would get her to her destination to late, so we changed her flight for next day and booked our room, super easy and quick. Check in was a breeze and lady at the desk was very helpful and nice. Room was clean and comfortable

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Marsha C We are so glad that we could help your daughter with her flight delays. Hopefully the remainder of her trip was good. We appreciate your business and hope you will use our hotel again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Friendly staff and great property"

5
26/05/2017

The staff greeted me at check in with a great can do and welcoming attitude. All the employees spoke and were friendly when greeted in the halls. I will be returning to the hotel later this year. Thanks again

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear dmp1315, I'm very glad that your stay here was a positive experience. We strive to give you the best value available. I will share this with my staff as it will serve as an encouragement to all of us as we work to continuously improve the quality of our services. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Very plesant experience & nice location"

5
26/05/2017

This hotel is located in an excellent area to find shopping and dining. Most of the large chain department stores are close by as well as Northwoods Mall. It is conveniently located close to the interstate. The hotel is well taken care of and all employees friendly.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear ThriftyTraveler1, We are so glad that you had a pleasant experience at our hotel and that you found us convenient to your needs. Thank you so much for staying with us. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Family Vacation"

4
23/05/2017

Room was clean and breakfast was ok. Would have preferred a suite versus an oversized room. Staff was friendly and helpful. I would recommend for family traveling to Charleston. Located near a shopping center and chain restaurants

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Sheila, Thank you for choosing our hotel and posting these comments that recommends our hotel to other travelers. We sincerely appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Not friendly"

2
23/05/2017

Staff really acted like they really did not want to be there. No wake up call, no ink for their computer, Noise by the pool. Not friendly at all. Check in took 10 minutes because there was problems the the reservation. Nobody every smiled and acted like they could care less about their guest. I would never stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear 736maryannr, Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Best Western Plus Airport Inn & Suites North Charleston, SC

"Fabulous"

5
21/05/2017

Wonderful experience, comfortable beds. Just what we needed after visiting our new granddaughter. We have stayed here in the past when our son was in college and have always been more than satisfied. I would highly recommend.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear rebeccahP7959JP, It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will continue to choose our hotel when you travel to the area. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"I stay at this hotel when I have an airline flight from Charleston"

5
20/05/2017

I was on my way to India. Many tour packages these days are all inclusive. I prefer Best Western when given a choice. During my business travel I first look for a nearby Best Western Barbara McGhee-Cameo Travel Enrichment

"5/11/17"

5
13/05/2017

beautiful hotel... clean and kept up. I love the shower dispensers for shower gel, shampoo and conditioner... no waste! Breakfast was the usual... sausage could have been browned a bit more. Appeared to have plenty of parking. Staff was very nice, friendly and helpful.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Dmgadoury, Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Nice, clean hotel. Front desk staff lacking."

4
11/05/2017

We had a total of 4 rooms reserved. Had to wait awhile for front desk clerk to show up and get us checked in. The hotel is clean, rooms spacious and had microwave and refrigerator. Beds comfortable. Bath clean with hair dryer, lotion and soap dispensers. Good variety of breakfast foods available. Great location within walking distance to restaurants. Near the airport and I did hear airplanes, but not intrusive.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear FrequentTraveler0308, We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Rude and Uncaring Staff"

1
09/05/2017

We went out on Saturday from 9am until 6pm. When we got back to the room, nothing had been touched. We had no maid service. When I called down to the desk I was told that there was nothing she could do except give us linens which we had to go down and get ourselves. The carpet was wet under the air conditioner and the TV had a total of 10 channels that you could watch. The staff was unconcerned when the complaints were made. I will never stay here or recommend this hotel. I did receive BW points for a stay at another BW after complaining to the corporate office.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear F1150FTsharons, We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. Thank you for staying with us. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"High Water Festival"

4
24/04/2017

The hotel seems like a new construction (clean remote, bulk shampoo and other personal items to help the environment! woot!). It smelled like cleaning products in the lobby, so that was good. Shower hadn't been given the once-over by the cleaning staff, and there were a few small items left behind from the previous guest. Oh well, not a biggie. The rest of the room, entry way, lobby, breakfast area etc were very clean and well maintained.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear 439tracin,U Thank you so much for posting this review of your recent stay with us. It is very rewarding to receive your very insightful comments. Thank you also for choosing our hotel. Please make us your home when you travel to the Charleston area Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"check out"

3
19/04/2017

we could not get into our room until after 3pm and had to check out the next morning before 11a.. we were there for the bridge 10k. road race.. and the hotel was not flexible at all with the check out time... that hardly gave us enough time to clean up after the race.. we were very annoyed with this; not to mention smelly...

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Ksbksb1 We are sorry that we could not accommodate your request for a late check out. Your business is important to us and is greatly appreciated. Most sincerely, Best Western Plus Airport Inn & Suites N. Charleston, SC

"Great Stay"

5
17/04/2017

The hotel is very beautifully designed and easy to get to. The staff was courteous as well. Breakfast ends at 9am Monday - Friday, but I felt since it was a holiday weekend (Easter) breakfast should have been extended an hour(10am) on Good Friday.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear H8272IOreginam, Thank you for choosing our hotel and for posting this review of your visit. We will reviw our breakfast hours to insure we meet the needs of our guest. Again, thank you for staying with us, we hope you will come back soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Great place to stay in Charleston"

5
14/04/2017

Clean comfortable hotel, excellent breakfast selections,helpful staff; We DID NOT hear the airplanes from the airport as the hotel is not right by the airport, but is close by and easy to find. This was the only hotel with an indoor pool in the area for less than $200 a night!

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear 729mayera, It is very rewarding for us to read your review. We are so pleased that you found us to be a great place to stay with reasonable rates. Thank you for your comments and for choosing to stay with us. Please make us your home when you visit the Charleston area. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Not worth $124!! "

3
12/04/2017

The staff are friendly & inviting. We especially enjoyed the sweet lady serving breakfast. The hotel itself, not in great condition. Seems to have been renovated recently, on a tight budget. It would be a good value at the $80 price point, the $124 is way to high for this establishment. We had part of the bathtub fall off during my son's bath. The hotel & beds seemed very clean.

Gloria B, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear sapperwife03, Thank you for your review. We value guest feedback and will use your comments to improve for future guests. We hope to see you again soon. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Very good airport area hotel"

4
10/04/2017

New hotel with good services, friendly staff, ok hot breakfast and quiet sleep. Few complaints at all in three days I was here. Good comfortable bed and great soft pillows. Has shuttle to airport or will call uber and pick up cost. Only complaint is that in room safe was just sitting on the floor of closet and not bolted down. Thus I did not use as anyone breaking in would just carry out the safe.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear parrybike, It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will visit again when you travel to our area. Most sincerely, Best Western Airport Inn & Suites North Charleston, SC

"Not a good hotel if you want to sleep at night"

2
10/04/2017

With the banging doors and A/C unit continually turning off and on, it was hard to get to sleep. Rooms were clean. Service was good. Breakfast was typical of what you would expect from something included in the price. However, I could have saved hundreds and stayed at a Motel 6 and gotten better sleep

"Nice place to stay in Charleston"

5
06/04/2017

In town for a family weddking. Great service, great rooms. They were able to keep our family group together on the same floor in adjacent rooms, which made our stay even nicer. Staff were all so friendly and helpful!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear PaulinecI4322BE, Thank you for this review and rating of your recent visit with us. We are so glad that you were pleased with our rooms and services. Please make us your home when you travel to the Charleston area. Most sincerely, Best Western Plus Airport Inn & Suites North Charleston, SC

"Best Western North Charleston"

3
06/04/2017

Staff did nothing to curb other guests who were rowdy after midnight. Three calls to the front desk did nothing to stop the noise. When I checked out the next morning, the rowdy guests still had not checked out. I'm sure they were sleeping in after a fun night. Front desk told me that they should have been asked to leave after the 3rd complaint. They didn't even follow their guidelines. Offered me $20 refund-still haven't received that.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear 174heathero, We sincerely apologize for the noise of other guest, but most of all that we did not help to correct the complaint. We will certainly made sure that all our employees know of our rules on handling noisy guest so this will not happen again. Please call the hotel directly if the refund is not received very soon. We appreciate your business and hope you come back soon. Most sincerely, Best Western Plus Airport Inn & Suites Airport Inn North Charleston,SC

"Average - Unless You Need Internet"

2
27/11/2016

The Best Western Plus provides clean, comfortable accommodation. We rented two rooms. One had two queen beds. The other had two queens and a couch and chair sitting area. The highlight of the stay was the friendly, courteous staff who are concerned for their guests and try to be helpful. However, management has a long way to go, as I will describe below. The water pressure, hot water and electricity all worked fine. The elevator is reliable. Parking is ample. The buffet breakfast was basic and typical, offering juice, cereal, yoghurt, eggs and sausage, sausage gravy over biscuits, waffles breads, muffins and pastries, hot drinks. The rooms had some shortcomings. The air conditioning unit in the larger room made a lot of noise. The smaller room had a stale, musty smell to it - perhaps due to an effort to clean after someone had smoked in the no-smoking room. The internet failed to work the second of three nights we spent at the Best Western, and continued not to work until sometime the next day. The staff were baffled as to what could have caused the problem. They clearly had not been trained in how to respond to a problem. The staff had no access to even try to reboot the router, since the unit was for some reason located in a locked office to which staff does not have access. Nor was there anyone they could call to address the problem. During the evening I was told that I'd have to wait for the day-staff to arrive at 7:00 AM the next morning to address the problem. The next morning the day-staff said they had no idea what to do, and would have to wait till 9:00 AM for the manager to arrive. They seemed very reluctant to call management. Overall, the Best Western offers reasonable accommodation so long as you do not need reliable internet access, say for work.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Arjaydobleyoo: On behalf of our entire staff at Best Western Plus Airport Inn & Suites, we sincerely apologize for the internet situation and the inconvenience to you. Rest assured your comments are being address so this can be eliminated in the future. Thank you for choosing our hotel and for posting this very insightful review of your visit. We do hope you will visit again when you come to the Charleston area. Best Western Plus Airport Inn & Suites North Charleston, SC

"Great property but...."

4
26/11/2016

The property is beautiful but be advised that you will be charged double the payment for the room. They run your card info overnight the night before check in and then also expect you to pay at the property at check in with the hopes of your funds being released in five days. They also call you before check in for your payment. I was called at noon to pay but couldn't check in until three.

latausha r, Front Office Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
I would like to thank you for your review.... I apologize that you were charged twice but it is normal to have you Credit or Debit card pre authorized to guarantee that the card is valid. If your card declines during this pre authorization process we do a courtesy call to let you know that card on file is declining and we are able to guarantee a reservation upon arrival.. If you give a valid card at that time that holds your reservation. All third party sites have their rules and guarantees but then the hotel itself has rules and guarantees... Hopefully we will see you in the future

"Nice place ... Shame about the transport"

4
22/11/2016

The room: Comfortable beds, housekeeping is very good. The bathroom: While there is a bar for face soap, toiletries such as shower soap, hand soap and shampoo are dispensed via a push button dispenser mounted on the shower and bathroom walls. It might be economic from a supply point of view but the dispenser really doesn't give all that much for use unless you push multiple times. The TV: fairly basic cable, excellent reception. The Internet: you'll be given a password on the envelope containing your key card which needs to be entered once a day, and prompted to pick either an ad or a no-ad option (which delivers slower speed). Actually the ad option isn't intrusive, and signal strength is excellent (you can watch streaming video). Breakfast: free, buffet-style, and actually all right. Two types of sausages and eggs are usually freshly cooked, there's a selection of fresh fruit, and a DIY waffle iron. Greenies may roll their eyes at the disposable dishware and cutlery, but you do get fueled up for the day ahead. Dining options: you're within walking distance of a Cracker Barrel and an IHOP, and if you're willing to brave the evening traffic there's a Ruby Tuesday's across the way. The lobby clerks will also furnish you with brochures from pizza and Asian places that do delivery. Pool: small, but well-heated. You can get some decent exercise. Laundry: Both washer and dryer require $2 US worth of quarters to operate; detergent and dryer sheets are available at both vending machines in the laundry room or from the hotel lobby. Dryer may require 2 operations for large loads. Transport: while shuttle service to and from the airport is available, the hours are from 7 am to 11 pm, which isn't really good if your flight happens to fall outside those hours. If you want to use public transit to go downtown, you need to walk about two blocks and catch the number 12 to a superstop, then grab a 10 or 11 to go downtown. Unfortunately the bus option isn't particularly great, especially on Sundays; using Uber is probably your most efficient option outside of renting a car.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear VWOttawa Thank you for this very insightful review of your experiences at Best Western Airport Inn & Suites in North Charleston. Your review is very important so other travelers know of your facility and services. Thank you for choosing our hotel and we hope you will visit again when you travel to the Charleston Area. Best Western Plus Airport Inn & Sutes North Charleston, SC

"Perfect Hotel for Pre Cruise"

5
22/11/2016

We were very impressed with the hotel. The hotel stay was very comfortable and relaxing. I would highly recommend this hotel as a 4 star hotel with beautiful décor and comfortable bedding. Plenty of restaurants within the hotel. Shuttle service to and from the hotel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Carletham2016 Thank you for choosing Best Western Plus Airport Inn & Suites for your pre cruise stay. We are so pleased that you enjoyed your visit and found us to be the perfect place to stay prior to your cruise. Please make us your home when you travel to the Charleston area. Best Western Plus Airport Inn & Suites North Charleston, SC

"Pre-Cruise"

2
19/11/2016

I stayed in this hotel on 11/11/2016, the manager was rude to the desk clerk and very unprofessional. My room was not inspected before our arrival, the sheets needed to be replaced and the headboard was not clean, when I called the front desk, it took over 30 minutes before the maintenance man showed up and he verified the conditions of the headboard and sheets, he returned within a few minutes to replace the sheets and he cleaned the headboard. The maintenance man reported what he found and the cleaning team supervisor was notified, which she did come to my room the following morning to asked what we're my issues with the room, she also brought the cleaning maid to the room to hear my complaint. There was no adjustments made to my bill either, I did not ask for any adjustments as well. Anthony Jesse

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Anthony Jesse On behalf of our entire staff at the Best Western PLUS Airport Inn & Suites in North Charleston, we sincerely apologize for the problems you experienced during your visit on 11/11/16. Rest assured this situation has been addressed and corrected. Again, we apolgoize for the inconvenience to you. We appreciate your business and hope you will give us another chance to prove we are a great place to stay in North Charleston. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Clean & Convenient to Airport"

4
18/11/2016

Always great value for the money here - it's clean, the bed is comfortable and its very convenient to the airport. Wifi is a bit spotty/not the best quality, and both stays at this hotel I've experienced noisy upstairs neighbors and noise in the hall at late hours of the night. Overall though - this hotel serves its purpose.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Katherine Thank you for choosing the Best Western PLUS Inn & Suites in North Charleston for your recent travels. We are so pleased that you found us to be a great value with clean rooms and convenient to your needs. We appreciate your business and look forward to your next visit. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Awesome Hotel!"

5
13/11/2016

We booked 3 rooms for a family weekend in Charleston.. Front Desk staff was friendly, efficient, and helpful...both on the phone and in person. Very clean, updated rooms and lobby. Hot breakfast included with your stay--eggs, sausage, biscuits and gravy, and well as the "regular" continental breakfast offerings. We loved having the shampoo/conditioner/lotion/soap dispensers in the shower and sink area...and I'm sure its much more cost-efficient than those little bottles (unless you are a collector of those!) Located just a 10 minute drive from historic downtown Charleston...well worth the drive!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Beckid Thank you for booking your family weekend in Charleston at our hotel. It is very rewarding to learn that you found our rooms to be very clean and comfortable and that you enjoyed all of our services. Again, thank you for choosing our hotel and we do hope you will visit us again when you travel in the Charleston area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"another but newer Best Western"

3
05/11/2016

The exterior appearance leads one to think the Best Western is upgrading its reputation. The experience was not that much more than their standard fare. It was a little cramped, but clean and the room was quiet and comfortable. I would stay there again, but it is not my first choice for Charleston.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear A8714COpaulp Thank you for choosing or hotel. Our guest reviews are important as we work to offer clean, comfortable rooms with some southern hospitality. We do hope you will give us another chance to prove we are your choice in the Charleston area. Best Western PLS Airport Inn & Suites North Charleston, SC

"Great Hotel"

5
26/10/2016

Free WiFi, Free Continental Breakfast, Shuttle to Cruise Port, Park -n-cruise, Comfortable Beds, Close to Restaurants. Nice size rooms. Large bathroom. I have stayed here before and I will Stay here again!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Toni Thank you for your repeat business. It is very rewarding to learn that you found us to be a great hotel and that you enjoyed our services and location. We do hope you enjoyed youur cruise. We look forward to seeing your again soon Best Western PLUS Airport Inn & Suites North Charleston, SC

"Weekend Break"

5
24/10/2016

Great experience! Got there a little early so my reserved room wasn't quite ready but they were able to get my family and I a room in a reasonable amount of time even though we were the ones who caused the issue. Every staff member we met were friendly.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear krystalmgonzales We are so pleaed that you enjoyed your weekend break at our hotel and the experience was great. Thank you for choosing our hotel and for recognizing that our staff was friendly. We do hope you will visit again when you visit the Charleston area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Megh hotel lovely people "

3
15/10/2016

I am staying at a best western hotel in northern Charleston.It is okay for two days but if you stay here for over two days I would be in a different hotel even though it is soo cheap and a good pool and nice people here

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest Thank you for your review. We value guest feedback and will use your comments to improve for future guests. We hope to see you again soon. Best Western PLUS Airport Inn & Suites N. Charleston, SC

"Great front desk staff"

5
12/10/2016

Displaced by hurricane Matthew, but needed to fly to DC for business. Had trouble finding a place to stay but thankfully this hotel was open to accommodate us. The hotel was severely understaffed due to hurricane, but Jean at the front desk was working soooooo hard -she was the only one at the front desk, she came to work on her off day, the phone was ringing non-stop, but she handled everything very well with a smile on her face. GREAT JOB!!!!!!!!!!!! Thank you so much, I will definitely stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest We are so pleased that you found us to be a help to you duing the hurricane. Thank you for your comments about Jean, it was a stressful time for us all. We hope you found you home, family and friends safe from the storm. Please make us your home when you travel to the Charleston area. Best Western PLUS Airport Inn & Suites N. Charleston, SC

"Clean and Safe family hotel for a reasonable price"

4
10/10/2016

We booked a Standard Non Smoking Room with 2 Queen Beds, microwave, Ironing, mini refrigerator, complementary WIFI, Complementary Breakfast and round the clock brewed coffee. Negatives - Just one - The only drawback was that body wash , shampoo and conditioner were loaded into dispensers. our rooms body wash dispenser did not work. If you prefer to use hotel toiletries , then you mind want to reconsider it and carrying your own stuff when visiting this hotel. Positives - Many - First thing I noticed about this hotel is it was very clean and smelled good. They property was well lit and safe for family and kids. The room was reasonably priced at $121.54 This hotel has quite a few hotels around it making this place safe and well lit. You have restaurants cross the road. So if you are checking in late, don't worry you can find yourself a decent restaurant next to the vicinity. They have ample parking facility and an indoor pool. They beddings were good and clean. There were no gross odor down the hall way or inside the room. I saw a lot of families in the hotel, and made me feel comfortable. This hotel is at least 30minutes away from historic downtown Charleston. If you find the downtown hotels expensive, this hotel will a good option to look at.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Ajay We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. We apologize for the problem with the dispenser and will make the repairs immediately. Thank you for choosing our hotel. We hope see you again soon. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Good clean room....but has some issues"

4
02/10/2016

Room was very clean and everything (TV, furniture, bathroom, etc.) was in great shape. Breakfast was good and the area was clean. Cooling unit was loud and did not keep the room at the temperature it was set on. Beds were very firm. Felt like sleeping on a board!!! Could hear a lot of doors slamming when people shut their door. Room was a good price and would consider staying again only if the beds were softer.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review. We are sorry that the a/c unit was not working properly and will make the necessary repairs immediately. We do hope you will give us another chance to prove we are a great place to stay. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Great place!"

5
27/09/2016

The staff was very nice, friendly and accommodating. My room was neat and most of all CLEAN. When I had a request, it was granted. I had a few laughs with the employees as well. The shuttle service from the airport was prompt and the driver was kind and helpful. Upon entering the hotel I was pleased with the appearance and most of all the smell. I would definitely stay there again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest We are so glad that you found us to be a great place to stay. Thank you for choosing our hotel and for posting this review of your visit. We do hope you will make us you home when you visit the Charleston area Best Western PLUS Airport Inn & Suites N. Charleston, SC

"Clean and comfortable"

4
26/09/2016

We always tend to stay here when we visit South Carolina. We stayed for 4 nights. They have been undergoing a renovation and I must say, the lobby looks great. Unfortunately, we encountered the same issues that we had the last time we stayed. The side door would not always open. And not only that, the door to our room wouldn't open. We had the keys rekeyed but it wasn't the keys, it was the batteries that control the opening of the door. The front desk lady was alone and there wasn't anyone else there and there wasn't a maintenance person either. After an hour, we were finally able to get into our room. The kicker is that the next night our key didn't work again but this time it didn't take an hour, just the time of rekeying of the key. There were a few days that we missed housekeeping, which was okay, but after using our towels twice, I went down to the front desk and the weekend manager was there and when I requested some towels, she just gave me a look and said, we don't have any. I asked when they would be ready and she said housekeeping won't be here for another 20 minutes. That's all she said. Nothing like asking what room we were in so that she could let us know when the towels would be ready. Anyway, for the most part, we had a great stay and we will come back again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest We sincerely appreciate your return visits to our hotel and this time you stayed 4 night, thank you. Your comments are very valuable so we know of your experience. Any time our housekeepers miss cleaning your room, please let us know immediately so we can address the issue. We are so sorry this happened to you plus the inconvenience with the door lock issue. Rest assured we will address these issues (and the towel issue) immediately. Your business is important to us and we hope you will continue to make us your home when you come to the Charleston area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Okay stay but I wish I had a better experience"

3
21/09/2016

I only had one stay on this hotel because my flight was so delayed that my friend and I had to stay a sudden extra night in Charleston. This hotel is fairly close to the airport and although we got a ride to the hotel via a taxi/hotel shuttle service, as a warning if you need a ride back to the airport in the morning before they run a shuttle service, you will be paying for a taxi. I wish they had told us that once we had checked into the hotel because I would've called an Uber driver in the morning instead of paying the taxi driver an extremely high fare. I was frustrated that no one even told us or gave us a heads up about it. We got there later in the night and there are a few food places nearby to walk to and eat. We ended up at the Cracker Barrel near the hotel and there are other hotels in the area. We walked there after it was dark and since it seemed to be a hotel area, it was pretty safe. The hotel lobby is like other Best Western hotel lobbies and although the front desk employee was nice, like I said, I wish she told me about the taxi in the morning. She was nice enough to switch me to a two bedroom instead of the one bedroom when we got into the room and realized the room I booked only had one bed. There is free breakfast in the morning and I remember grabbing a banana but I think there were some normal breakfast fare such as yogurt, cereal and some hot breakfast items. So we ended up in the two queen bedroom for the night and there was enough room for our suitcases and such. There was a refrigerator and a coffee maker in the room. The bathroom had plenty of counter space for two females and all of their items and there was a fan in the bathroom for ventilation. After staying in another hotel without this luxury, it was a nice change. The shower pressure was very nice from what I remember because I really liked it. I did not use the hotel Wi-Fi at all. I used the hotel gym and it was very small but it had cardio machines and weight machine. No one was in there when I used it but it would be extremely crowded with more than two people. There is a TV in there to use and a water fountain. I do not know if there was a pool on the premises. The hotel was decent for a quick night's stay but I wouldn't stay here if you wanted to go downtown just because it was closer to the airport and the shuttle service was lacking. I probably wouldn't stay here again just because of the bad experience I had with the hotel shuttle situation but if you need a quick place to stay, it was clean and they had free breakfast.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest We sincerely appreciate your time and effort to write us this very insightful review, we are so sorry that we did not meet your expectations with transportation. We always try to make sure our guest has transportation to the airport in order to meet your flight schedule, most of the time by our van service. Rest assured we will review our services to insure our guest are happy with our efforts. Again, we apologize for the inconvenience to you. Thank you for staying at our hotel. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Pleasant stay for unpleasant trip"

5
15/09/2016

This hotel in North Charleston, SC was very clean, convenient and well appointed. Lodging was the most pleasant part of this trip, whose purpose was unpleasant but necessary. Thank you for the bright spot of the trip!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Russell Thank you for choosing our hotel and for posting this review. It is rewarding to hear that we helped make an unpleasant situation better for you. Please make us your home when you travel to the Charleston area. Best Western Airport Inn & Suites North Charleston, SC

"No issues"

4
05/09/2016

Upon checking in the property is located on the same block as 3 others and 1 under construction. I did not notice active construction but I was there on a weekend. The rooms were very clean and fresh. I did see one bug roach like in the bathroom. I did not notice anything else. The breakfast was delightful. The main reason I rate theirs above most other chains is because they have Turkey sausage options. Most hotels have only pork options available. The parking lot is a little small but I had no issues parking. It is located very close to many of the places I need to go. I would stay again

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Murphys law!"

2
01/09/2016

Melissa was very welcoming. We went to room, 5 min later asked to move to another room since they were not supposed to rent that room. Moved across the hall, unpacked for our stay. Went into bathroom, huge black mold in ceiling above shower. We were ungraded to a Jacuzzi suite, but had to pack again and move up a floor. Unpacked and mini fridge did not work, we need for meds we use. Remote for TV did not work. Talked with manager next day, grudgingly offered BW $25.00 gift card, later offered BW $50.00 gift card. We paid over $105.00/night, would have preferred off bill.The breakfast in AM was good, liked the Dole fruit bowls.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Carol We are so sorry that you experienced problems during your visit at our hotel. This certainly is not typical of our services and we sincerely apologize for the inconvenience to you. Thank you for choosing our hotel. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Nice Hotel"

4
26/08/2016

Everyone was very helpful. Rooms were clean. Beds were a little firm for us but still a very nice stay for the price. Just a short drive to the sites we wanted to see. If in need of a room in the area we would stay there again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Craig Thank you for choosing our hotel recently. Our guest comments are very important to us and gives us valuable feedback of the guest point of view. We appreciate your business and hope you will make us a regular stop as you travel in our area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Great stay"

5
24/08/2016

This stay was due to a changed flight, it was not planned. We found the hotel on I think hotels tonight app. But called and made the reservation. The deal breaker was the price and they had shuttle service fromt he airport in Charleston, SC. Lovely hotel, great stay

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Ronda It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. Pleae make us your home when you visit the Charleston area Best Western PLUS Airport Inn & Suites N. Charleston, SC

"Great hotel!"

5
22/08/2016

Loved this hotel! Rooms were pretty up to date and clean. Location was perfect, only minutes away from the airport. Rates were very reasonable. Provided a great breakfast in the morning. Staff was very polite and engaging.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Ed Thank you for this kind review of our facility. It is very rewarding to learn that our guest were pleased with our accommodations and services. Please make us your home when you visit the North Charleston area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Great experience!"

5
16/08/2016

Recently stayed here and needless to say, I had a great experience! Staff were very friendly, hotel room was clean, great hot breakfast and they provided free on time shuttle service to the airport! Will definitely stay here again!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Vinay Thank you for choosing our hotel and or posting this review. We are so glad that you enjoyed your visit. Please come back soon. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Clean & Comfortable"

5
15/08/2016

Just an overnight for a family function on Sunday. We got in around 9PM and the receptionist was friendly and professional. The lobby and interior hall was clean as was the elevator. Our room was nicely decorated and comfortable. Great shower. No time for breakfast but I just called the front desk for check-out and left our card keys in the room. Would definitely stay here again and got a great deal being a USAA member.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Carol Thank you for choosing our hotel for your family event recently. We are so glad that you enjoyed your visit. Please come back soon. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Great pool and breakfast"

5
14/08/2016

Friendly staff good breakfast indoor pool was an added bonus any restraints very close too a ruby Tuesday a local Walmart and other store 15-20 minutes away from Charlestown which has many tourist spots that are rich in history

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Rorger It is always rewarding to hear from our guest that has enjoyed their visit to our hotel. We appreciate you choosing our hotel and for posting this review of your visit. Please plan to visit again soon. Best Western PLUS Airport Inn & Suites North Charleston, SC

"No Hitter"

2
04/08/2016

A weekend trip North Charleston was spoiled with this below average hotel that seems to have been revamped and still in rebuilding mode. The beds are stiff and uncomfortable,the air conditioning unit has to be turned up to 50 degrees for room to cool.Barhroom had no cleaning condiments as most hotels do.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Close to airport, good value"

4
04/08/2016

We stayed in a suite and it was spacious with separate bedroom and sitting areas both with TV's. The room was clean and quiet. The breakfast was the standard selection and kept well stocked by the attendant. Parking is free. No problems.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We appreciate your business and hope you will visit again when you are in our area. Best Western PLUS Airport Inn & Suites N. Charleston, SC

"Very good stay!"

4
01/08/2016

The hotel was very clean, the staff was excellent, friendly and knowledgeable. They offer free breakfasts and there is room service that is offered until 10PM. The room was clean and odor free but the refrigerator didn't work even though it was running and was on the coolest setting so I had to throw away some food that I brought back to the room that I put in it the next morning. It's a very large hotel with many rooms, parking area was well lit at night however I only saw three handicapped parking spaces and I don't feel it's adequate for the number of rooms at the hotel. It's close to the interstate and minutes from the airport and downtown Charleston. Overall experience was great.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Jay It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the refrigator problem and the inconvenience to you Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Airport Inn & Suites N. Charleston, SC

"Nice hotel in nice section with other nice hotels"

4
15/07/2016

North Charleston is a little bit away from downtown and beaches, but the hotel is right around the corner from Rte. 26/easy access to get onto it. The hotel is in a nice section with a couple of other lovely hotels (Hyatt and Staybridge, I think). Free parking, lovely lobby with great free breakfast. Welcome party a couple afternoons. Room was large and clean. Bathroom had nice decor/good sized/ceramic tub. Microwave & refrig in room/small coffeemaker. BUT: we stayed in odd-numbered room: the box truck traffic approaching Rte. 26 was very loud and very continual from around 5:30 am to 7:30am.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest We are so glad that you found us to be a nice hotel in a nice location. Thank you for posting this review of your visit. We do hope you will choose to stay with us again when you visit the Charleston area. We truly appreciate your business. Best Western PLUS Airport Inn & Suites North Charleston, SC

"The worst front desk ever imaginable"

1
10/07/2016

This was truly a horrifying experience I should have read the reviews before I booked it but I wanted to give Best Western Plus a chance. The front desk was horribly rude and nasty. The ideal customer service is a joke. At that price point is it Hyatt place across the street which I went to in the middle of my stay that is much better. Like the manager told me I didn't matter and it doesn't matter what we say I'm going to do what I want to do anyway trust me do not stay

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Johnny E We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services. The situation must have been really bad to involve the manager. Hopefully you were happier at the sister hotel. Best Western PLUS Airport Inn & Suites North Charleston, SC

"July 4th weekend "

3
08/07/2016

Spent one night at this hotel off of I-26 fairly decent hotel had a slightly musty smell in the room. Pool area looked nice and the full breakfast was nice. Lot of restaurants nearby and the room was clean.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Trip to Charleston SC"

5
29/06/2016

Excellent place to stay, close to city and restaurants. Price was ok. Close to Airport and other commercial places like outlets stores. Well recommended for families and business. Indoor pool, breakfast and conference room.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Thank you for choosing our hotel and for posting this review of your visit. We are so pleased that you found us to be convenient to your needs. We appreciate your business and hope you will visit again soon. Best Western PLUS Airport Inn & Suites North Charleston, SC

"So many other choices in area...."

1
27/06/2016

There are so many other choices in the area at comparable prices that I'm sure will offer better quality. The beds were ROCK HARD, and the overall hotel feels dated. Check In clerk was ver unfriendly and the breakfast is mediocre. If it were cheaper, then it might be worth it - but for the price, it's definitely not worth it.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Dwight Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations. Your comments are very important to us as we strive to upgrade and make improvements. Again we apologize for any inconvenience to you. We wish you safe and happy travels. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Great budget accommodation"

5
18/06/2016

Best Western Airport Inn Suites offered all that we needed, great price, very clean and the staff went out of their way to make us comfortable and to attend to our queries. The breakfast was along the normal Best western lines and a great way to start the day. While the hotel is a distance from the city centre the drive is easy as the freeway is just up the road. There are several eating options is close proximity to hotel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Colin We are so pleased that you found us to be a good accommodation at a reasonable price. Your comments are very important to us since we use the guest comments as a measure of how we are doing. Thank you for choosing our hotel. Please make us your home when you visit the Charleston area Best Western PLUS Airport Inn & Suites North Charleston

"Best Hotel in SC"

5
15/06/2016

Best Western Plus very clean, comfortable and just the right price. Staff was very professional and welcomed us with open arms. Breakfast was the best. Food Hot, Tables clean and fresh coffee. Room was very clean. Pillows very soft. Best hotel we have stayed in by far.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Stephen Thank you for choosing our hotel and for posting this review and rating of your visit. It is very rewarding to learn that our guest had a great visit. We do hope you will make us your home when you come o the Charleston area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Excellent Overnight /stay for 10 Day Cruise"

5
09/06/2016

A very large group of family and friends stayed at this beautiful and convenient hotel while we where on a 10 day cruise. The hotel only charged us $20.00/car to park our car for the whole 10 days and their shuttle took us to the Cruise Port for a small fee per person and picked us back up. Plus, a FREE Continental Breakfast is served daily.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Toni We are so glad that you were pleased with our hotel and our services. Thank you for posting this review and rating of your experience here. Please make us you home when you have hotel needs in the Charleston area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Great experience even while remodeling"

4
07/06/2016

This hotel is very nice and the staff treat you very good. From top to bottom they treated us very well. The breakfast is awesome and hot. It is important to make people feel welcome and they do it easily even though they are remodeling.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Otis Thank you for choosing our hotel and for posting this review. We are so glad that you enjoyed your visit and our southern hospitality. Please come back soon. Best Western Airport Inn & Suites North Charleston, SC

"Completely satisfied"

5
07/06/2016

The check in staff were quick and efficient. They were welcoming and friendly. Our room was perfect...clean and everything in working order. We had no complaints at all about the room. We did take advantage of the breakfast offered the following morning. They had a lot of choices and the staff was helpful when something got low. The dining area was clean and inviting. The location of the hotel was great; close to I-26, restaurants and shopping. No complaints here!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Karen Thank you for your comments and rating of your recent visit with us. It is very rewarding to learn that our guest were completely satisfied. We do hope you will make us your home when you are in the North Charleston area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Bad Customer Service"

1
04/06/2016

The rooms and the hotel overall was very clean. I'm rating this hotel a one for the staff and lack of good customer service. We had a room booked for 4 adults. When we arrived, only one wash cloth was in the room. When we asked for more, the front desk clerk advised we'd met our quota for the day. When we told her that we only had one, she said that someone must've given our wash cloths to another room. She said she did not have access to the laundry facilities and was unable to give us anymore towels. Then, she proceeded to finish the personal phone call she was on. So 1 wash cloth for 4 adults! Wow! Unbelievable! Total lack of friendliness and customer service. I visit Charleston often, but I will not be returning to this hotel.

"Average Place"

3
31/05/2016

I was part of a group trip, so I did not personally picked this hotel. The rate was super low and the service was good therefore no complaint. The room were well maintained for the mot part. The hotel is not really conveniently located, so I would not pick it for a vacation but only if I am visiting someone in town or if I have to find a quick place to crash but not for a vacation.

"Lots of extras"

5
30/05/2016

Was very clean and affordable. Enjoyed the complimentary breakfast provided. Will definitely stay again and pass the word to all my friends that plan on traveling to Charleston. Shuttle available to cruise ship and back. Highly recommend!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Virginia Thank you for these kind words about your visit with us. Your recommendation and your business is very important to us and is also appreciated. Please make us your home when you visit the Charleston area Best Western PLUS Airport Inn & Suites North Charleston, SC

"Clean and comfortable"

5
26/05/2016

Coming here after a two day primitive camping treatment, this was luxurious! Clean, spacious, quiet, reasonable. Nothing special but no drawbacks either. Good place to spend the night while traveling. Love the sign in the elevator -- the same entity inspects amusement parks!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Gordon Thank you for choosing our hotel and for posting this kind review of your visit. We do hope you will make us your home when you are in the North Charleston area. Thank you again for staying with us. Best Western PLUS Airport Inn & Suites North Charleston, SC

"disappointed in this hotel"

2
26/05/2016

All ratings are poor holes in walls holes in furniture patches of paint and drywall smells I would not recommend this hotel. This is not a well maintained facility as it may appear you can hear everything through the walls Difficult time trying to sleep

"Will not use again!"

2
24/05/2016

The Wi-fi would not connect, the room smelled, and we waited 45 minutes to check in while the ONE clerk was on a phone call. The hotel is under renovation and everything is a mess and smelled bad. I DO NOT RECOMMEND ANYONE'S STAYING THERE.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Roylene It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Very clean"

5
22/05/2016

The front desk greeted us let someone they know guy saying they remember seeing our name in the list before check. The hotel was extremely clean and the room was just like what we saw in the internet. When leaving the room fir the day and returning the room was clean and neat just like we first check in.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Recent Guest Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Best Western PLUS Airport Inn & Suites North Charleston, SC

"High price for low quality"

2
16/05/2016

This was our first time staying here. We stayed 2 nights here and were not impressed with the price for the room. We stayed in the largest 2 queen bed suite offered. The burgundy comforter on the end of the bed had white stains on it upon entering the room. The beds are super hard. Pillows are tiny. The room is very quiet. We gotten woken up every time a train passed by the hotel during the night. The breakfast items were your typical dry cereal, bagels and muffins. We had our 4 children with us. In entering the hallway to go to our room there were signs everywhere that said "Wet Paint". That was a little worrisome but thankfully our children didn't touch. If the price fit our experience then I would have rated it better. We were expecting a lot nicer room/bed with the price paid. We will stay somewhere else next time even if it means paying a little more.

"Best Stay Ever!!!"

5
16/05/2016

During my check in the front desk rep. was friendly and kept a smile on her face, I had the pleasure of meeting the GM during my check in, she was pleasant and was very sociable.. I believe her name was Cathy. The rooms were beautiful as I can tell everything was brand new ( due renovations) Breakfast was great and Ms. Tausha at check out was wonderful. I would stay again!!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Jay We are so proud that you had the best stay ever. Your business is very important to us and is greatly appreciated. Also, thank you for this review of your visit. We look forward to seeing you again when you come to the Charleston area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Great location and price away from town"

4
16/05/2016

Great price and location if you have a car to drive into the historical area. Room was very clean and in great repair with no issues. The bed was nice and firm, nice ref, micro, and great AC. Staff was excellent and offered great tips on travel times and roads.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest We are so glad that you found us to be in a great location with reasonable rates. Thank you for choosing our hotel and for posting this review of your visit. Please make us your home when you come to the Charleston Area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Not one of the better Best Westerns"

3
09/05/2016

We stayed here one night after arriving late at the airport on a vacation in Charleston. They assigned us a room on the 4th floor and said the elevator wasn't working and no offer of help with that was offered. We went out for a late dinner and on return found a man who did help get the elevator working. There were not adequate parking spaces and all were now filled but he directed us to a front curb spot that he said would be ok to park in though not really a parking spot. There was lots of interior construction going on in hallways and public areas. Not appealing. We felt that because it was after 10:00 when we arrived and we couldn't get to our 4th floor room someone should have offered to get us something to eat and to carry our bags up but that didn't happen. The man that was on duty at midnight when we returned from a late dinner was very helpful.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest We are so sorry that the elevator was not working and that we did not have sufficient help for your luggage. We know this was an inconvenience and we sincerely apologize. Thank you for choosing our hotel, we do hope you visit again. Best Western PLUS Airport Inn & Sites North Charleston, SC

"Charleston"

4
06/05/2016

Overall an excellent value. Clean rooms, great breakfast, and close to downtown activities. Would highly recommend to anyone seeking a nice place to stay that is close to activities but not in the middle of the city.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Wende We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western PLUS Airport Inn & Suites North Charleston, SC

"Decent Stay"

3
06/05/2016

Overall, I had a decent stay at the Best Western PLUS Airport & Suites. The staff was fine, but not overly friendly or helpful. The room was clean and fine. As with many hotels who have the "CLEAN REMOTES" for their televisions, the TV remote didn't work well at all. I wish hotels would just get rid of those remotes. They're usually a big hassle, because many of the buttons rarely work, which significantly effects your ability to find what you want on TV conveniently. Other than that, the experience was positive. If you're looking for a clean simple hotel and are not looking for anything particularly special, this is the hotel for you.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Matthew Thank you for choosing our hotel and for posting this review of your visit. We are so sorry that you had trouble with the TV remote. We will certainly check our remotes to insure they are working properly. We appreciate your business and hope you will visit again soon. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Airport Stay - Charleston SC"

4
05/05/2016

This was a last minute booking for a room close to the Charleston Airport. The room was neat and clean and the bathroom was very nice. The front desk staff was friendly and courteous. We didn't really use any of the amenities and there was a breakfast area with a decent selection. There was a fridge, microwave, coffee maker and supplies in the room. Decent sized TV and it was nice and quiet.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Best Western PLUS Airport Inn & Suites North Charleston, SC

"Awful Experience"

2
02/05/2016

I wish I had went with my original reservation but I dow ngraded to save money. This was a gift for my brother and his friends from college. Totally not a great experince. The staff was curt and borderline rude.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Crystal Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations. Your comments are very important to us as we strive to upgrade and make improvements. Again we apologize for any inconvenience to you. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Gross!!!"

1
02/05/2016

This had to be the worst hotel I've ever stayed in. Broken elevator, broken printer at front desk, no parking because storage units were in parking places, totally out dated, stained filthy carpet, construction in front lobby, old microwaves/refrigs stored right when you come down to lobby from stairwell. HVAC cover fell off in our hands, no hand soap in dispenser in the room. Need I go on?

"our stay at the best western"

4
16/04/2016

The staff was helpful.Our room was very clean. The hotel all the way around was clean.For the money we spent on the room it was worth it. We didn't have to worry about bed bugs.Which is a huge relief when your on a trip.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Amy It is always rewarding to learn that our guest found our hotel to meet their needs at a reasonable rate. Thank you for choosing our hotel and for posting this review Best Western PLUS Airport Inn & Suites North Charleston, SC

"URINE SOAKED BED"

1
13/04/2016

Issues upon issues at this property. We booked a large room with a pull out sofa for our kids. Upon checking in and getting settled we decided to get the sleeper sofa ready for the kids. My wife opened it up and put her hands directly in a urine soaked mattress. GROSS. We called the front desk and they stated they would send up a new mattress. Somebody came up with a new mattress that looked like it was 15 years old. He pulled off the urine soaked one and we noticed that the urine when the entire way to the frame of the bed. He was like I think it is dry and just tossed the new mattress on top. Needless to say that wasn't going to fly for us. They did "try" to bring a new sleeper sofa into the room, but couldn't figure out how to get the one in the room out. We were in town for a wedding and there was a big race that weekend so there were no other rooms available. After the urine soaked bed issues just kept compounding, outlets didn't work, safe didn't work. Toilet broke, which they did fix, but they left the old broken parts on the bathroom counter. I think overall it could be a nice hotel, but it needs some work to get up to be a "Best Western Plus"

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Airport Inn & Suites North Charleston, SC

"30th Anniversary trip!"

3
04/04/2016

Don't let them put you on the back of the hotel. Otherwise, you'll hear police, ambulance, fire trucks & drag racing cars all night long! So much for a romantic trip! Hotel staff knew from reservation & when I called to confirm reservation on Monday before arrival on Thurs. that this was our 30th Anniversary. Didn't acknowledge in any way during our 3 day stay; very disappointed!! I expected better from a Best Western Plus since we've stayed @ BW's before.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Robin: We appreciate you choosing our hotel for your anniversary. We sincerely apologize for not recognizing the occasion and making your stay more enjoyable. Congratulations on 30 years of marriage. Again, thank you for staying with us. Best Western Plus Airport Inn & Suites North Charleston, SC

"It was fine."

3
04/04/2016

Pro- the staff was great, the hotel was clean, the area was very conveniently located. Con- the coffee was weak, the bed was uncomfortable and the soap was hard to use. The breakfast was adequate, a typical continental breakfast experience.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Vanessa Thank you for choosing our hotel and for this very insightful review. We are so sorry that you were not pleased with some things. We will certainly address these issues and make the necessary corrections. Again, thank you for choosing our hotel. Best Western Plus Airport Inn & Suites North Charleston, SC

"Cooper River Bridge Run"

5
04/04/2016

I stayed at this hotel for the Cooper River Bridge Run. The hotel staff did a great job of taking care of us. The rooms are clean and comfortable. The rooms and inside of the hotel looks to have been updated recently. Keep up the good work!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Barry Thank you for choosing our hotel for the Cooper River Bridge Run. It is rewarding to learn that our guest had a comfortable stay and enjoyed the visit. Your business is important to us and is appreciated. Best Western Plus Airport Inn & Suites North Charleston, SC

"Just ok "

3
02/04/2016

Stayed here during the Cooper River Bridge Run weekend. Room was decent and clean, but the room AC is very loud, and I'm not a fan of the pump shower gel and shampoo dispensers. They were nice enough to serve breakfast at 4 am on the morning of the bridge run, but when we went down at 5:30, there was no coffee, no juice, no water, and no utensils! The desk clerk was EXTREMELY rude when we asked him to help us with some water and utensils, telling us it "wasn't really his job" but since he was the only employee there, I'm not sure whose job it was! Other than that, we had a decent stay.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Recent and Valued Guest: Thank you for choosing our hotel and for posting this review. We sincerely apologize for the problem with the breakfast and the attitude of our employee. We will certainly address these issues and make corrections. Again, thank you for choosing our hotel. Best Western Plus Airport Inn & Suites North Charleston, SC

"Pretty decent"

4
29/03/2016

Nice, clean place. Water in the pool could be cleaner but it's warm. Breakfast is ok, pretty much typical hotel breakfast. Rooms are clean and bathrooms too. Little bit annoyed by the soap and shampoo dispensers. Give you tiny amount and you have to work hard to get enough.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Justina: Thank you for choosing our hotel and for posting this review. We will address the issue with soap and shampoo dispensers, we are sorry you had a problem with them. Thank you again for staying with us. Best Western Plus Airport Inn & Suites North Charleston, SC

"You can do much better"

2
29/03/2016

A friend and I stayed at his hotel during the last week of February 2016. We planned to explore other parts of SC, and then return to this property on March 4th. While staying during Feb. 26th through Feb. 29th, there was hotel renovation going on, which caused much dust and excess noise and re-routing to the elevator. We were given a room on an upper floor, which necessitated us using the elevator which reeked of mold or mildew. I am extremely allergic to mold, and have been ill ever since with sinus and bronchial infections. While checking out, we advised the desk clerk that we wished to cancel a previously made reservation for March 4, 2016. She apparently never entered this information,, and my credit card has now been billed for that night. I have made several attempts to discuss this with the hotel, but it seems that whenever I call, there is no one available to deal with my concerns. I was promised a callback for the morning of 3/29/16, however it never happened. Since the management seems uninterested in doing any due diligence in resolving the issue, I have had to refer it to my credit card company. I would not stay there again.

"Girls Day Out"

5
14/03/2016

This hotel is close to everything & front desk staff was great with suggesting a good place to eat **Nigels** The young lady in the breakfast area was nice checking to make sure everyone had enough before she took up items at the end of breakfast.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Gerline: Thank you for choosing our hotel for your "girls day out". We are so glad that you were satisfied with the accommodations and services. We do hope you will come back for another get-a-way for friends. Best Western PLUS Airport Inn North Charleston

"Nice place"

5
07/03/2016

Well here they have the indoor pool and the pool is really nice. They also have a really good breakfast as well. THen when you get in your nice clean room it is like wow. The beds are really soft and comfortable. So I would DEFINITELY recommend this hotel to a friend.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Dylan: Thank you for choosing our hotel and for posting this review. We are so glad that you found us to be a good place to stay and recommending it for future guest. We appreciate your business and look forward to seeing you again soon. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Good except don't use the pool"

3
04/03/2016

Food was good, nice to get a hot breakfast with several options. Room was clean, water hot, pillows great. Pool had way too much chlorine, ruined my child's swim suit and had to medicate her with Benadryl and eye drops.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Julie: We are very sorry that your child had a reaction to the pool chemicals. We check the pool chemicals every day and everything should have been safe for swimming. We apologize for the inconvenience to you and your child. We do hope you will visit us again, we appreciate your business. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Front Desk Staff - Rude"

3
04/03/2016

Front desk staff was on the phone during both check in and check out with her "peeps." Made us feel like we were bothering her when we checked in / out / asked questions. Calls to front desk were not answered.

"Great place for a short stop over"

4
28/02/2016

I had an early flight the next morning and was able to book this hotel which was only a ten minute drive away. They offer airport-shuttle service and had a nice hot breakfast when we woke up. Can't complain.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Alicia Thank you for choosing our hotel for a short stop over near the airport. We are so glad that you enjoyed your stay. Please make us your home when you visit the Charleston area. Best Western PLUS Airport Inn & Suites North Charleston, SC

"Great Hotel for the Price"

4
18/02/2016

I frequent Charleston for my son's hockey games. They are on Friday nights, and can't drive back to Greenville that late. For the price I paid, this hotel was great, spotless, and prob had been updated since I stayed there 2 years ago. Bed very comfortable. Great hotel for the price. The breakfast was typical eggs and sausage, waffles, and continental.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Cathy: Thank you so much for your continued visit during your son's soccer games. Your comments, as a return visitor is so important so others know we remain constant in our services. We look forward to seeing you again soon. Best Western PLUS Airport Inn & Suites North Charleston

"Nice hotel"

4
17/02/2016

There was an issue with the way I was charged for 2 rooms I booked. 2 charges were held on my card and I was told when the party I was with paid with their card the 2nd hold would fall off. I will told this 3 DIFFERENT TIMES. I ended up paying for both rooms. Their card was swiped for incidentals only. Other than this, we very much enjoyed the hotel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Leana: Thank you for choosing our hotel and for posting your review and rating of our services. On behalf of our entire staff, we apologize for the mix up with your credit card. Hopefully, by now we have all this cleared. Again, we appreciate your business and hope you will visit again when you are in the Charleston area. Best Western Plus Airport Inn & Suites North Charleston

"Check in"

3
15/02/2016

We tried to check in around 4pm but was told our room was not ready. We finally got to our room around 530pm. Very disappointing. We had dinner plans but not being able to get into our room on time gave us very little time to get ready. Love the city and the location was great but I don't think I will stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Samuel: Thank you for your review so we know of your experience at our hotel. We are so sorry that your room was not ready to occupy until such a late hour. This is typical of our hotel. We apologize for the inconvenience to you. Please give us another chance to prove we are a good place to stay in North Charleston. Best Western PLUS Airport Inn & Suites North Charleston.

"poor"

2
13/02/2016

over priced and poor maintenance. no one on duty to fix minor problem. we could not enter room due to dead batteries. therefor we could not access our medicine. hotel offer a replacement room of poorer quality.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Thomas: I am so sorry that you experienced problems with noisy guest during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your continued business and hope you will visit again soon. Best Western PLUS Airport Inn & Suites North Charleston

"Room: Appalling, Management: Unprofessional"

1
09/02/2016

I had a lot of problems with my room. First, the AC/Heater did not work properly. I turned the heater on (it was in the 40's outside), but after 30 minutes, the temperature of the room stayed the same. I even left it off for another 30 minutes, then turned it back on. Still did not work. I found spiders in the bathroom while using it. Finding these spiders prompted me to check the bed for bedbugs. I didn't find bedbugs, but what I found shocked me: my first bed (of a 2-bed room) had blood stains on the bottom mattress cover. Checking other other bed, I found a huge urine stain. I took pictures of these and informed the management immediately. After looking at my pictures, she offered me another room. Of course, I checked the beds of my next room and found one large urine stain on one bed, and another large urine stain on the other. Needless to say, I'm appalled at this lack of attention from the housekeeping and management staff. My co-workers and I (all 5 of us) checked out the next morning. When we approached the front desk, the manager and the housekeeping staff were joking about the situation, mentioning that it was only a coffee stain and not a blood stain (by the way, I've spilled coffee on many clothes that never stained such as this). No mention of the urine stain though! The manager gave a mild apology and another manager offered me a $50 Best Western hotel card. They both seemed reluctant about this offer and half-sincere. Although I took pictures of the second bedroom, I didn't present them to the management due to their nonchalant attitudes to the situation. My co-workers had similar urine stain findings. I've stayed at many Best Westerns and am a rewards member. Though, I'm not choosing Best Western in the future for personal stays and will strongly suggest to my company (they spend tens of millions in travel a year) that they drop Best Western as a hotel option. The situation was bad, the way it was handled made it worse. Oh, did I mention the management was watching a reality show (turned up loudly) in the lobby while we--and other--guests were checking in during the day? No standard of cleanliness and unprofessional.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Ira It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Airport Inn & Suites North Charleston

"Best Western"

5
04/02/2016

As I described in my previous comments Enriqua, Tootie and Cathy put the BEST in Best Western. Always going out of their ways to make sure our stay was outstanding. From Enriqua infectious smile to Tootie humming and singing while we had breakfast. And the same positive attitude from Cathy who must lead by example. Obvious you work with me and not for me! Thanks to ALL at the North Charleston Best Western for making our stay the BEST. Enriqua, Tootie and Cathy deserve some special rewards and recognition and I HOPE tghey get it.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear John: Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western PLUS Airport Inn & Suites North Charleston

"Need change in policy"

2
01/02/2016

Due to the recent snowstorm, American Airlines rerouted us through another city. We gave over 24-hours notice to Best Western that we were cancelling our reservation, and they still kept all of our money.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Lynn: It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Airport Inn & Suites North Charleston

"Very nice!"

5
15/01/2016

From the looks of the room, it has been recently renovated. The room looked fantastic and the bed and pillows were very comfortable. Even though this property was near the airport, noise was not an issue here. Staff was very courteous and helpful. The location is very convenient for North Charleston. The only negative was that the breakfast ends at 9:00 am compared to 10:00 am at the other area hotels. I slept til 9 so obviously I missed it. It wasn't a deal breaker though and will seriously consider this property again if I come back to the area.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Treerollins: I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Airport Inn & Suites North Charleston

"Multiple Stays, Awesome"

4
15/01/2016

I've stayed at this property on multiple occasions. Always very clean, check-in staff very accomodating, On my most recent stay, I was put on the first floor, and I was woken multiple times throughout the night by screaming children, and some others loud noises I couldn't make out. It didn't bother me too much, I'm a heavy sleeper. I spent most of the daytime inside of my room, and the staff outside in the hallway were EXTREMELY loud. The indoor pool is amazing, especially during the Winter months.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Singleton80: Thank you for this review and rating of your visits with us. Any time you are bothered with noise, please call the desk so they can quiet the situation. Your comments are very important since you are a return visitor and know of our services. Your repeat visits are appreciated and we look forward to seeing you again soon. Best Western PLUS Airport Inn & Suites

"Indoor Pool"

4
05/01/2016

My main consideration for staying at this particular hotel in Charleston is the indoor pool, but the hotel is very nice . Location and parking can be problematic . The breakfast is good, did not use any other amenities .

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Michael: Thank you for choosing our hotel for your recent visit to North Charleston. We do hope you will make us your home when you visit our area. Best Western PLUS Airport Inn & Suites

"Great Stay"

4
31/12/2015

It was quiet, clean and very comfortable. Ok for families, Good service and complimentary breakfast. Close to the airport. Overall a great value. It has a small indoor pool. Attractions Magnolia Plantation & Gardens and Drayton Hall are 20 mins drive from this Hotel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Kadar: We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Best Western PLUS Airport Inn & Suites North Charleston

"Excellent hotel"

5
30/12/2015

The night before I stayed at this hotel, I spent at the Best Western in Greensboro, NC. At that location, I had to sign a waver stating I would pay for any damage to the tub with jets. It was not a full sixed whirlpool. I also has to sign a waver stating I would pay damage if I smoked in the room. They also wanted a credit card for incidentals. None of this was required at this location and the room was probably the best I've ever stayed in.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Kenneth: Thank you for this review and rating of your stay at our hotel. It is always rewarding to hear that our guest enjoyed their visit. We do hope you will visit again soon. Your business is important to us and is greatly appreciated. Best Western PLUS Airport Inn & Siotes North Charleston

"Clean and Comfortable"

5
17/12/2015

I stayed here in December, 2015. This hotel was more than I expected. I feel the price was very affordable. It was extremely clean and the staff was always helpful and friendly. It's also a short drive to/from the airport and major shopping. I would definitely stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Thank you so much for your review and rating of your visit with us. We are so glad that you enjoyed your visit and our southern hospitality. We look forward to your next visit. Your business is important to us and is greatly appreciated. Best Western PLUS Airport Inn & Suites North Charleston

"Unhappy!"

3
28/11/2015

Good location. Housekeeping service was poor. We arrived the night before Thanksgiving Day so there were signs posted that there would be no Housekeeping service Thanksgiving day. On the day after Thanksgiving Friday , we expected housekeeping and had to call twice before they came finally around 6pm. On the Saturday we left for day outing and got back at 7pm to find that housekeeping came in n only picked up the dirty linen but let no clean linen, the beds were not made and the trash was not emptied and the bathroom was not cleaned! Very disappointing we had go go get fresh linen ourselves and empty out own trash...

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Jetsetter: We sincerely apologize for our housekeeping services during your Thanksgiving visit. We were very short on staff due to the holidays plus some illness. Hopefully this will not happen again. We appreciate your business and hope you will stay with us on your next visit to the area. Best Western PLUS Airport Inn & Suites N.Charleston

"Nice hotel but shuttle starts late"

4
27/11/2015

This is a lovely, clean hotel with a gracious staff. However, we specifically booked it because it had a free airport shuttle and then found out it doesn't start until 7am (We needed to leave by 6am.) It cost $25 to take a taxi. We have stayed at many hotels that start their shuttle service at 6am and had assumed this one would too. Otherwise, great place.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Linda: We are so sorry that there was confusion with the shuttle and the inconvenience to you. We appreciate your business and hoe your will choose to stay with us on your next trip. Best Western Plus Airport inn & Suites North Charleston

"Indoor pool ."

4
26/11/2015

The indoor pool is my main consideration, but the Hotel is nice, staff friendly, breakfast is good, location is good, parking is problematic . Very few hotels in Charleston have indoor pools. Price is seasonable, wish they would offer a more stable rate for frequent customers .

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Michael: Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western PLUS Airport Inn & Suites North Charleston

"Very unhappy"

2
25/11/2015

The location was good with lots of things to do. I was actually surprised at how far the airport seemed from here. Once my wife got our key to our room, we opened the door and to our surprise, their were towels on he floor and the bed not made up. Housekeeping did no have this room on their list to clean so I am thinking it may have been occupied at the time of our arrival. Or he guest clerk made an error. So they gave us another key for another room. We struggled all night with getting cool as the a/c seemed to not work. As I was leaving to check out, we overheard another couple liking about the a/c and how the staff brought them 2 small a/c units to use for the night. I was apologized to bu no discount was given or anything else.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest from Bluffton. It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Airport Inn & Suites

"this was a very pleasant surprise"

5
24/11/2015

selected this hotel based on the good reviews on trip advisor. Was definitely not disappointed. Hotel is clean, comfortable, in a great location and the price was great. The indoor pool is great, beds comfortable and nicely decorated. ....evening front desk girl was friendly and helpful. Breakfast was nice and good choices. You will not be disappointed!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Lyle: We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western PLUS Airport Inn & Suites North Charleston

"Great overnight stay"

5
22/11/2015

CLEAN, great service, nice complimentary breakfast. The breakfast attendant was so friendly and helpful! Parking lot is lit well. We were a last minute booking as our other hotel booked our stay for the wrong year! We would definitely stay again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Vanessa: I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Airport Inn & Suites North Charleston

"Great Place"

5
17/11/2015

I had a very pleasant stay at this hotel. It was clean, very comfortable, quiet, convenient for the airport and a great value. If I find myself in this area again I would stay here again and would also recommend it to others.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Michelle: On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again soon. Best Western PLUS Inn & Suites North Charleston

"Veterans Day 2015"

4
15/11/2015

Nov 11/12. We got a great rate and the room was grt. Over all facility was clean and well cared for. The TV was new but the remote did not work. Immediately the maintenance guy was at the door and had it fixed in less than a min. None of the dispensers in the bath worked but appeared to be full. I brought my own so I was good. The staff were excellent and breakfast was good with grt variety. IHOP & CB within walking distance of the parking lot. Numerous eateries within 2 mile radius. Indoor heated pool small workout room coin_op wash/dryers Dislikes: dispensers in the bath were full but didn't work. recycle for cans, etc could have been marked better as people were throwing their trash in them, not everyone understands the colors. Found a used bar of soap in my shower. Didn't appear to have eco for linens or towels. Used to leaving something on the bed to indicate bed linens do not need to be chg'd. Leave dirty towels on floor and they will be replaced. HVAC didn't have a 'fan only' mode. Only worked when the heat or AC was on. Forgot my personal fan so was a bit chilly trying to keep air moving in the room. BEST thing here THE STAFF! They were always happy greeters conversed with their clients. Glad to help you with directions and recommendations for site seeing! I would stay here again!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your comments on your recent visit with us, especially about the fan so we can make repairs. Your business is important to us and is greatly appreciated. Best Western PLUS Airport Inn & Suites North Charleston.

"Unpleasant Surprises"

3
13/11/2015

This hotel looks okay, and the staff was not rude. However, they offered no apology, discount, or any explanation when we found someone else's underwear behind the pillows as we were exhausted and heading to bed at 1am. Lovely. There was also a Danish and a fork on a napkin on the TV stand when we entered the room. The fridges was almost impossible to close and was dangerously unbalanced. Missing a foot on the front, it would list wildly as you repeatedly had to slam it, and the microwave perched on top would fly around.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear William: We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon Best Western PLUS Airport Inn & Suites North Charleston.

"NIce stay in North Charleston"

4
09/11/2015

Clean and comfortable room. Staff was very friendly and courteous. Breakfast was not great but standard fare for a hotel in this price point. I did not like having no bar soap, only liquid soap at the sink and shower gel in the shower. I didn't ask if bar soap was available since stay was only two nights.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear James: We are so glad that you had a nice stay with us in North Charleston. Thank you for this review. We will address the soap issue to insure our guest have their needs met. We appreciate your business and look forward to seeing you again. Best Western Plus Airport Inn & Suites

"Room Review"

5
26/10/2015

The room was great: Decor was excellent, hotel personnel friendly; breakfast was excellent; Room service very good; Very knowledgeable concerning areas surrounding the hotel. We have never been to Charleston, but we will stay at Bestwestern the next time we return. There for my aunts funeral.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon.

"GOOD HOTEL BUT NOT THE PLUS I EXPECT"

3
23/10/2015

Had a taekwondo conference in N. Charleston. as I have come to enjoy staying the best western PLUS's, I figured my experience here would have been on par with others I've stayed at. while I have nothing specific to complain about, it was not the PLUS that I have come to expect. The rooms are fine, the indoor pool was heated, but with the AC on in the pool room, if you didn't stay in the water, you were FREEZING. Breakfast was fine but not as above-standard as other BW Plus hotels I've stayed at. I found the beds to be a little too uncomfortable and they did not live up to the PLUS accommodations I've experienced in the past.The rooms were as normal as other hotels, where other BW Plus hotels I've stayed at seem to be a bit bigger with a few more amenities. I would stay again, but if I can find a better rate somewhere else, I'd do that as I would not be receiving the PLUS advantages by staying here.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Rachel We sincerely appreciate your time and effort to write us a very insightful review. I am sorry that we did not meet your expectations. We are committed to delivering the highest level of service to our guests, and we will use your feedback to help us correct our deficiencies and improve our services further to better achieve our primary goal. Thank you for staying at our hotel. Please visit again when you are in the area. Best Western Plus Airport Inn & Suites North Charleston

"Wish I could have stayed longer"

4
19/10/2015

We arrived late and had to leave early the next morning as we were in North Charleston to do "disaster relief". Our room was large, had 2 beds with a sofa and chair in a separate area. Would have been a nice room in which to spend some time relaxing.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear MSTIJ21 Thank you for your review and rating of your weekend getaway at our hotel. We are so glad that your were pleased with our accommodations and southern hospitality. Your business is very important to us and is greatly appreciated. Best Western PLUS Airport Inn & Suites North Charleston

"Surprise"

5
14/10/2015

Most of the time airport hotels are too busy for personal service. Not this one. The entire staff made us feel imortant and the room (suite) was nicely furnished and very clean. They even accomodate an early shuttle to the airport so we made our early flight with no rush. The breakfast very good and the lady who kept it going did an outstanding job.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear ArizonaTravelers42 It is rewarding to hear that we have surprised our guest with good service and southern hospitality. Your review and rating is very important to us as we work to maintain good services. Also, your business is greatly appreciated, please come visit again soon Best Western PLUS Airport Inn & Suites North Charleston

"A great weekend getaway!"

4
12/10/2015

The service was exceptional, our room was nice and bed was cozy, the bathroom was nice and clean and we had more than enough towels. The location is about a 10 minute ride from the airport - while I was looking for a hotel closer to the airport, I'm glad I choose this hotel. This hotel was close to many restaurants and stores - we found an inside mall, Walmart, etc - the most important thing for me when traveling is customer service and when we walked in I could feel it - Kenya was professional, courteous, helpful w/pointing out things to do in the area and warning us where we should not go due to the storm the previous weekend. The highlight was when the manager on duty Cathy came out to greet us and I understood then that this was a great team she too was professional, courteous and helpful. Each morning we left we were greeted by different front desk staff member,, one night we came in and Cathy was greeting us - I thought to myself again kudos to you for leading by example, rolling up your sleeves and jumping in where necessary. The breakfast was decent, I prefer bacon, but I enjoyed the waffles and sausage w/a little piece of an omelet. When I'm back in Charleston, SC this Best Western will be my preferred home away from home because of the location, friendliness of the staff and because it was the BEST to me!!! Excellence is expected, but doing the BEST you can is just as important! Thank you Best Western for adding to a great weekend getaway

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear MSTIJ21 Thank you for your review and rating of your weekend getaway at our hotel. We are so glad that your were pleased with our accommodations and southern hospitality. Your business is very important to us and is greatly appreciated. Best Western PLUS Airport Inn & Suites North Charleston

"Big Bug"

1
12/10/2015

About 11:30 at night, I feel a strange feeling on my arm. It was kind of creepy. So, I woke up and tried to figure out what it was. When I opened my eyes, it turned out the most terrible experience in my life. I saw an extremely huge bug crawling on my arm. I would never forget how horrible that night was. I jumped off from my bed quickly and used a plastic cup to capture it. I was so upset. I did not know what I was paying for. A scary night? If I wanted a scary night, why did I pay so much for that? Anyways, I called the front desk, and they were saying that they would call the manger. However, I did not think they did because I did not get any response from the hotel after that. They did not even know if that bug was toxic or not because they did not ask. I don't think they care. What if the bug bit me? It is alright that sometimes a little just comes up. What makes me really upset is their attitude. They did not take any consequence even after I left the hotel. I would definitely not recommend this hotel if you are finding a place to stay!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Jhen-Yu L I am so sorry this happened to you, I know it must have scared you.. We had our exterminator check the hotel so this does not happen again. We appreciate your business and hope you will give us another chance to prove we are a great place to stay. Again, we apologize for the incident and the inconvenience to you. Best Western Plus Airport Inn & Suites' North Charleston

"overnight stay"

4
08/10/2015

Arrived into Charleston late, stayed overnight and drove to another city, Savannah, the next day. Shuttle service from airport was primary reason for stay and shuttle service back to airport the next day to pickup rental car. Just needed a place to lay head for overnight that was reasonable and efficient.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear 597Sherrys Thank you for this review and rating of your stay at our hotel. We are so glad we could assist you with van service. Your business is important to us and is greatly appreciated. Best Western PLUS Airport Inn & Suites North Charleston

"Very Disappointed, Would Not Recommend"

1
28/09/2015

I booked this hotel because it stated that it was airport location & had free shuttle service to & from the airport. We were arriving late to Charleston & the rental car places were all closed, so wanted a location for just one night that was close to the airport with shuttle service. I knew we were be arriving late so I called the hotel ahead of time & told them of our arrival time. When I asked about the shuttle pick-up, I was told that it stopped at 11;00, our flight was arriving at 11:20, but that the shuttle driver would wait for us. We arrived at 11:15, I called the hotel & was told that the driver had to leave at 11:16 & that we would have to get a taxi & pay for it. The next morning I spoke with the manager, Cathy Cuttino, who was very rude & basically implied that I was lying about the information that I was given by the hotel. I would not consider this hotel to be an "airport" location, is quite a distant from the airport. The website should also state the hours of shuttle operation, Had I known that there was no shuttle service, I would have booked another hotel. I also don't believe in paying for a service where my business is not valued & I am spoken to rudely.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again.

"A little disappointed "

2
25/09/2015

Room was fine. I booked the suite 2 queen beds with a pull out couch. All was fine until the morning we left. We had a flight at 5 am so we left the hotel at 3 am. I told the receptionist at check in I would be paying cash. Upon check out the gentleman, who was very nice, was not aware that I was paying cash so I had to put it on my credit card. The hotel seemed disorganized. There were drunk guys hanging out and smoking in front of the front door. Also as we were leaving in the morning we discovered there were palmetto bugs in our room (cockroaches)!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
I am so sorry that you were disappointed with your visit to our hotel. There should not have been any problem with changing from credit card to cash when you checked our, again I am sorry for this confusion. We have exterminated the room to insure no bugs with be present for the next visitors. We do appreciate your business, please come back again.

"It was a nice place"

4
18/09/2015

I stayed here for one night after a flight in to Charleston. I was there from about midnight to 9 AM. They have a very nice, but simple, breakfast in the morning, 6 - 9 AM. The scrambled eggs and sausage was excellent. They also had waffles, toast, assorted muffins, and a few types of cereal. It was better than most I've had in a hotel!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
We are so pleased that you found us to be a nice place to stay. Your comments and rating of your visit is very important to us as we strive to offer clean, comfortable rooms with some southern hospitality. We also appreciate your business. Please come visit again soon.

"Pretty Pleased"

4
14/09/2015

My experience was pleasant other than not being granted a late check out, which I contributed to waiting too late to request. Totally my fault. I would definitely stay again and recommend this property to family and friends.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon.