In the heart of the historic center of Roman Nimes, the Best Western Le Marquis de La Baume is nestled in a former town house dating from the 17th Century. With its romantic patio, its historic staircase and antique ceilings, the Best Western Le Marquis de La Baume is the ideal starting point for visiting Nimes and the Gard. This 4 Star hotel is actually very close to the many sites and listed monuments of the city that have witnessed 2000 years of history.
A group of six friends stayed at this quirky hotel in September. The hotel interior is attractive, although the location appears rather seedy. The Reception staff were somewhat offhand and our room was slightly shabby. The breakfast was good. In fact the best thing about the hotel was Lucette who runs the breakfast service. On our last day, we each went to settle our bill and were advised that the "machine was not working". We were asked to leave our card details. Huge mistake. As our flight was late afternoon, we left our bags in Reception and went out for a final walk round Nimes. During lunch I received a call from the hotel advising that some of our cards were not working, so they had charged the whole sum (for 6 guests) to one person's card. What? We returned to the hotel immediately to resolve the matter. The manager was not available - working from home. Eventually 4 of us went to the bank and withdrew cash to settle our bills. After a day or so, the card to which the total amount had been charged was refunded. I wrote to Customer Services who contacted the manager of the Marquise de la Baume. He ignored this approach. I subsequently received an email from Customer Services Milan advising that in the absence of a response, there was nothing further they could do. Customer Services? Really?
But it's not really their fault. The rooms are beautiful, breakfast sumptuous and the affect like sleeping in a church. Nicest breakfast buffet I have had in a European hotel. The building is medieval, but the treatment is very modern. Our room was large compared to the European standard.
Just back from a 4 day stay. Does not deserve its 4 star rating, might just make 3!.Exceptionally clean and very comfotable beds. Breakfast average for EU. However: the reception staff were on shifts and I think we saw 5 may be 6 in all ( one at a time), the Enlish language ranged from adequate to non existant - mostly the latter.WiFi useless, again no help offered. Even though there is a lift, to get to many bedrooms one has to use treaterous stone stairways. The bedrooms are a battle betrween design and function - and function lost: WC placed on the opposite of the room to the one wash baisin, not good for hygene. The flush method was more than difficult No shelves, cupboards or drawers for belongings - bad!. Safe did not work - staff were indifferent about this! To use the shower involved clambering in to a high bath with no grab rails - unsafe! The electronic key failed 3 times. Although not dissabled myself, but getting on a bit, I would say that it would be very difficlut for anyone with physical diabilities. Not recommended. Not the usual type of Best Western, where one is usually aware of the owner.
Helpful staff but no parking on site means you have to overcome a lengthy walk (I live in Dubai so walking can be a novelty) from the shopping centre parking to check in. Great building and our room was spacious and well designed. Breakfast buffet was very satisfying, if the pain au chocolat weren't anything special.
Good location within the town centre. Service is kind and efficient, but parking is not within the hotel and rooms are rather small. The place did the job it was supposed to do with us, so probably we'd stay there again.
As many others have said in their reviews, this hotel is down a side street behind a rather shabby door. I have to say that we originally walked past this thinking that it couldn't be our hotel! The interior is very interesting and they boast good sized rooms with high ceilings. However, the internet was absolutely terrible, if none existent! This caused us a huge amount of stress when needing to check in and print off our boarding passes for our return flights the next day. We ended up having to ask the receptionist to do it for us on their computer! The street that the hotel was on made me feel uncomfortable to walk down as it seemed a bit dangerous, but nothing happened to us. Not a terrible hotel but not great either. I would not stay again.
The exterior is drab and unwelcoming, but once you get inside it is very quaint interesting. It's location is good though parking just to drop your bags is just about impossible. Recommend you park first and walk back , the car park is only about 100 yards away.
Backstreet location but not a backstreet hotel. Although it is only about a quarter of an hour's walk from the station and just over five to the ampitheatre, one doesn't expect to find such a hotel in this location. The rooms are spacious and amenities are good. Very good for the price I paid which was £67 for a double, without breakfast.
We stayed there 3 nights end of March 2018. The building is absolutely gorgeous, the staircase is majestic and...it stops right there. The first day, upon entering the room, it smelled like a room that had not been used in weeks (the next day it smelled of chlorine and the 3rd day, it finally smelled "normal". The pros : Nice little terrace overlooking Nimes roofs and comfortable room. Cons: A/C not working and when we mentioned it, the receptionist said that it was "not the season for A/C and the units needed a tweaking that the "boss" had not done yet". So we ended up sleeping with open windows. The bathroom, baseboards covers were ripped. The WiFi was dreadful. The breakfast..was more like an American Best Western which is ok but then don't call yourself a 4 stars hotel with a 4 stars breakfast. Nothing was replenished until you asked for it but again there was only one lady who was in the breakfast room and the hotel was almost full. The whole service experience was far from 4 stars hotel one, 2 Stars largely covers the level of service. All in all we won't be returning there unless there is a drastic change. I was told BW bought the hotel recently (December), ok given you need some time to make big changes, there is no excuse for such a lack of...4 stars service. I read some people complained about drug dealers in the street, yes, they were there but they did not interfere with us and it is not the hotel's responsibility or fault.
Down a narrow one-way street with no real parking, you stop just a tad south of a set of plain oversized doors with virtually no signage announcing your hotel. The street is lined with bollards to ensure no parking so you run in to unload your bags and find what to do with your car. The transition through those doors stops you cold as you've walked into a movie set from an old 40s romance drama, and a very accommodating front office person who takes your bag and directs you to public, indoor parking a few hundred feet away. Rooms are European small, but clean and as this once was a private residence of a noble family, the layouts are quirky. You are right in the center of town, with the Colosseum, Temple of Diana, and other Roman ruins short walks away. A small square of indoor and outdoor seating restaurants are also within a minute or so of The Marquis de la Baume. Breakfast off the courtyard is romantic and good. Make sure you have it. Don't expect room opulence. Rather, after reading this review, know that you will enjoy being in a hotel in a historic old neighborhood, where you feel that you are within the walls of a home that was (and still is) part of the fabric of centuries of civilization.
We had a great stay at this hotel and was certainly surprising! When you go into the hotel it is like going into a different building and was absolutely beautiful! Our room that we stayed in was very quaint and had everything we needed. The bathroom was very clean however even though there was a separate room for the toilet there was no separate room between the bedroom and shower so may not be suitable for a family. It is situated down a quiet road and had parking spaces down the end of it. It was only a short walk into the main town which is great on a Thursday night! We had a very pleasant stay here! The staff were very helpful offering us maps and advice about what to do in the city and where to visit close by, Bruno was particularly helpful!
We booked into Hotel Marquis de la Baume for one night during a longer stay in the Occitanie region, and found it was perfect for our needs. The location was fairly central - only a ten minute walk from the train station and Arena - and the communal areas were beautifully decorated. Our room was small but clean, bright and comfortable. The only slight issue we had was that our room was rather oddly arranged - it had a separate toilet from the rest of the bathroom, which normally wouldn't be a problem, but the sink was in the other bathroom and you had to walk around the bed to the other side of the room to wash your hands after using the toilet. The room wasn't a strange shape so I can't think why it was designed like that, but it was a small inconvenience. We did not breakfast at the hotel but wished we had, if only to be able to sit a while in the beautiful internal courtyard for a while. The front of desk staff were all superb - from the young man who checked us in and provided us with excellent restaurant recommendations, to Sophia, who assisted us with an urgent issue we discovered after checking out and leaving Nimes. She claimed to not be able to speak very good English, but hers was far better than my French, and she was able to resolve our problem within 24 hours. All in all our short stay was a lovely one, and the subsequent dramas resolved quickly by the staff, meaning I cannot recommend this hotel highly enough.
This hotel is cheap and looks good in the online photos, but I would not recommend it. We were badly let down - having deliberately booked (4 months in advance) a 'family room' said to have a double bed and two single beds we arrived to find the hotel has no such rooms. We were given a room with a double bed and a camp bed in it. When we complained another camp bed was squeezed in the corner. Also the room was totally unsuitable as a family room as the bathroom had no door and was open to the room. There was no shower, and if you washed in the bath you would climb out naked effectively into the room itself. If you wanted any privacy to dress you had to go into the toilet. Apparently all the rooms are like this (or so we were told). I consider the original listing of the room to be dishonest. Also be advised there is no parking at the hotel and none at all in the street where it is located. There are a few spaces at one end of the street which were never available when we were there and a small multi-storey at the other end with a low roof we couldn't fit into. Either of those would be a fair walk from the hotel but we ended up much further away still.
Very friendly person at the reception desk! Unfortunately, the positive impressions stop right about there... This is even more regrettable as the building could be gorgeous, with appropriate renovations and outfitting. Instead, in the public areas (hallways, entrance, stairwell, elevator), we have what appears to be a work-in-progress, minus the "men at work" signs, and in the rooms, unsettling near-comfort: a chandelier .... that is blindingly bright and, upon closer inspection, made of some kind of plastic; a well-outfitted bathroom... the door of which does not close properly; floor-to-ceiling curtains that did a good job keeping out the morning sunlight... behind which an old pair of men's slippers had been left some guest and clearly never found by the cleaning staff :-). The establishment is, in retrospect, almost endearing in its idiosyncracies, but I felt it necessary to write this lest anyone think they will be booking the perfect romantic stay, solely on the account of the photos available online showing a seemingly torch-lit Renaissance-style staircase.
I was disappointed when we first turned up at the hotel, due to the back street in which it was located in. Not being used to Nimes, I thought we had booked some nightmare scruffy hotel! OMG, how wrong was I? The hotel is in an excellent location to the main sights, shops, parking and restaurants, all within a few minutes walking distance. The hotel was once the Marquis de la Baume's residence and has recently been restored. From walking through the very shabby looking entrance door, we were met with a smile, all the staff seemed friendly. The courtyard is amazing, smokers are allowed to smoke here as it is actually outside! We were only having a quick stopover so couldn't sample the delights of the restaurant or the breakfast which is located in the courtyard, OMG what a lovely well restored hotel. AC, espresso machine and mini bar in rooms. The room was small but with all amenities. Highly recommended.
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