Best Western Hotel Le Marquis de La Baume, Nîmes

This is a decently priced hotel and is well located to explore this great city but even so, there were quite a few reasons not to be able to recommend it. The road it is in is quite shabby, with an all night burger bar opposite. Consequently if you face this road, you get traffic (scooters and boy racers) and noise all night. To be fair the windows are well glazed but as the a/c didn't work well, it wasn't great having to choose between noise or air. The building is very attractive inside and the bedrooms well appointed (though could have done without the floor to ceiling mirror in front of the toilet and in this day and age, a hand held shower over the bath is ridiculous!). However the staircase is tricky - especially when the lift was out of order for most of my visit. It didn't occur to anyone to put notices up though! I booked 6 months ahead and asked for a quiet room, but still got put next to the lift. (There were also towels just outside my room soaking up a bad leak from the ceiling). The staff are friendly but deserve better from Best Western.

khadija l, Gérant at Hotel Marquis de la Baume, responded to this review
Dear EnglandFinediner, Thank you very much for choosing our hotel and let a review about your stay. We are sorry for the bad experience you had in our hotel. Regarding the night burger in front of us, we knows that the city of Nîmes asked him to close the shop at 1 am maximum. In the beginning of January the lift will be totaly change for your maximum comfort. Regarding the leak from the ceiling, it should be fix really soon. All our apologizes for the different inconvenient and we hope your next stay in Nimes will be better ! Best regards,

Stayed here with friends over the feria weekend. Good sized clean rooms with amazingly prompt make up service. Breakfasts were all you could ask for and the inner atrium and old stairway is very nice and allows people who smoke to do so without standing in the street. It's only a short walk to the Arena and other historic sites. French four star hotels can be very hit or miss but this one is a hit.

khadija l, Gérant at Hotel Marquis de la Baume, responded to this review
Dear Accipitor, Thank you very much for your review and for choosing our hotel ! We are glad you spend a good stay with us and hope to see you gain in Nîmes ! Best regards,

Well situated....but we kept losing it by taking the wrong turning! Fascinating and beautiful building inside...you would never guess from outside. Shower clamp broken so water went everywhere! Tap was so far from basin that most of the water went down overflow rather than into basin..a silly design fault..not a disaster. Too hot in the room as it was very warm for this time of year so no air con. Had to open window,but were woken up at 5.30 when bin lorry crawled by, banging and ringing bell!! Suspect you would have heard it whichever hotel you were in. Breakfast seemed a bit pricey at €12 so we didn't bother. It was good that there was kettle and complimentary tea and coffee in room.

khadija l, Gérant at Hotel Marquis de la Baume, responded to this review
Dear RuthBird, Many thanks for your review and for choosing our hotel ! We are happy you liked our 16th century building. We are sorry for the wrong conception of the shower but most of bathrooms will be refurb this winter. Regarding the air conditionning, the nights are cold, that's why we switch on heater but you are perfectly right, the days are hot for this time of year. We hope to see you again in Nîmes in the future. Best regards

I agree with most of the reviews. The building is fascinating, there are stairs but it's part of its charme as it goes back to the 16/17th century. The staff is very polite and helpful and the rooms are clean. However the location makes you feels somewhat unsettled though we had no problem walking back at 11pm. Still, been to better places. An experience!

khadija l, Propriétaire at Hotel Marquis de la Baume, responded to this review
Dear Elcooking, Many thanks for your review and for choosing our hotel Best Western Marquis de la Baume ****. As you correctly said in your review, there is no reason to feel unsafe, even if you walking back at night. The reason is because there is young peoples in the street at night but the police watch the street 24h and cameras are here to our all security. All our guests had never troubles with them and everyone can hike in the street in total security. We hope to have pleasure to see you next time in Nîmes ! Best regards

Our room was lovely and the historic staircase amazing. I felt it rather a privilege to stay in such a gorgeous old building. Someone mentioned a leaking roof in a post - were they confused by the open courtyard I wonder? The staff were really helpful too. I received a prompt reply to my email with an offer to return the item plus one I hadn't even realised yet was missing! We found Nîmes a great place to visit too.

khadija l, Propriétaire at Hotel Marquis de la Baume, responded to this review
Dear Judy_retiredatlast, Many thanks for your review and for choosing our hotel Best Western Marquis de la Baume ****. We are glad you spent a good stay with us and we hope you received your item well ! We hope to see you again in Nîmes ! Best regards,

Really out of the way location was hard to find, even with GPS. Not near anything. We were enticed to stay here by the charm of the central staircase/ courtyard which looked like a Roman ruin, but it was really just a ruin. Roof leaked when it rained and nothing ever dried out. Our room reservation promised a better description than we got, and we had to start the stay arguing for better amenities. Finally got a shower with no bathtub, but every time we used it the water spilled out to cover the entire bathroom floor, needing 4 large towels to sop it up. Even though they promised free Wi-Fi, it never worked and we ended up having to pay extra to our phone provider every day to get service, which was still limited because of the old stone walls. The staff was nice but incompetent. Visiting the smaller cities of this region can be a real treat and we picked Nimes because of the excellent train service in and out of the town. But taking a day trip to Arles made us wish we had decided to stay there. The intact Coliseum was really fantastic, but the restaurant selection was very limited.

khadija l, Propriétaire at Hotel Marquis de la Baume, responded to this review
Dear Patti A, Many thanks for your review and for choosing our hotel Best Western Marquis de la Baume ****. We are sorry that your stay was spoiled by many things. We plan to fix some part of the roof but the courtyard will stay open on the sky and of course if it is rain, it rain inside the courtyard. We provide to change our wifi system really quickly to have a better connexion everywere by optical fiber. Finally the shower in your room will be refurb soon. We hope to have the pleasure to see you again ! Best regards

The building is very old but has a really quaint look to it. We had to change rooms after the first night due to a leaking toilet. The second room had a funny setup and was smaller. The toilet was on the opposite side from the sink and you had to walk around the bed to the other side of the room to wash your hands. We could not get the internet to work for 2 days. The front desk staff were very helpful and the breakfast lady was awesome!

khadija l, Propriétaire at Hotel Marquis de la Baume, responded to this review
Dear Chuckbren, Many thanks for your review and for choosing our hotel Best Western Marquis de la Baume ****. Your review is precious to help us to make things better. We are sorry the first room had a leaking toilet, our technician is here for your comfort and to fix it. Regarding the wifi, we plan to change the connexion system really soon to have a connexion by optic fiber. We are glad you liked our desk staff, we will forward your message to them, espacially to Lucette (the breakfast lady). We hope to see you next time in Nîmes ! Best regards

It's located in an old town house and features a wonderful old staircase. The room was quite something as well, with a wonderful wooden room. It was very spatious and comfortable. Breakfast was great as well. We arrived really early but the man at the reception made no problem storing our luggage and was really helpful in general. Great stay in this wonderful city.

khadija l, Propriétaire at Hotel Marquis de la Baume, responded to this review
Dear jjverhelst, Thank you for your review and for choosing our hotel Best Western Marquis de la Baume****. We are glad you spend a nice stay with us and hope to see you next time in Nîmes! Best regards,

Under the Best Western label, our expectations were met: coffee, tea and a fridge in the room, modern bathroom and nice toiletries. The hotel itself is located in an old building with winding staircases and a small flagstone courtyard. Breakfast was good with all the expected trimmings. However, there are a few irritations. The entrance is situated in a one-way alley where there is no parking but quite some traffic so everybody hoots while the poor guests struggle to offload luggage and get out the way. You have to use a Public Parking garage at the end of this street costing 15 Euro per day, and there is no discount for being a hotel guest, unlike many other hotels in urban areas across the world. Reception struggled with English. Now, this may be France, but at a Best Western, you expect the staff, especially Reception, to have a command of basic English. Wifi may be accessible at times out in the street. For the rest, forget it. Lastly, I'm sorry to say the neighbourhood made me uncomfortable (and I'm from Africa). Spotters on every street block, watching. Groups of young men walking as broad as the sidewalk and not making way even for old ladies loaded with shopping. Motorcyclists ganging together and parking in No Parking zones with great noise and shouting. Get the picture?

Comfortable room in a location that was convenient for business meetings the following day/. Drawbacks: no parking and it was difficult to stop outside the hotel although there was some limited space for loading and unloading (parking was at a public carpark a few minutes walk away). Also there were quite a few stairs to climb from the lift to the bedrooms, difficult with anything more than a small amount of luggage. However the historic nature of the interior public areas and the internal courtyard more than compensated. Breakfast was good. Quiet and reasonably comfortable night.

Only stayed 1 night, used it to get closer to our next location. People seemed very nice. Wish that European hotels turned on Air conditioners when the weather gets warmer because it would have been a better sleep with some cooler air.

I would not recommend this motel. It was dirty and very noisy at night. The internet was non-existent even though they had specified that it was accessible from all areas of the hotel...not a new problem I suspect :(

Very comfortable room in a great location-walk everywhere! It is in an older part of town so there is no parking but there is a car park very nearby. Did not have the breakfast as there is a very nice market open everyday just a few blocks away. The old building really added to the ambiance of our stay in Nimes-but rooms were spacious and modern!

A group of six friends stayed at this quirky hotel in September. The hotel interior is attractive, although the location appears rather seedy. The Reception staff were somewhat offhand and our room was slightly shabby. The breakfast was good. In fact the best thing about the hotel was Lucette who runs the breakfast service. On our last day, we each went to settle our bill and were advised that the "machine was not working". We were asked to leave our card details. Huge mistake. As our flight was late afternoon, we left our bags in Reception and went out for a final walk round Nimes. During lunch I received a call from the hotel advising that some of our cards were not working, so they had charged the whole sum (for 6 guests) to one person's card. What? We returned to the hotel immediately to resolve the matter. The manager was not available - working from home. Eventually 4 of us went to the bank and withdrew cash to settle our bills. After a day or so, the card to which the total amount had been charged was refunded. I wrote to Customer Services who contacted the manager of the Marquise de la Baume. He ignored this approach. I subsequently received an email from Customer Services Milan advising that in the absence of a response, there was nothing further they could do. Customer Services? Really?

But it's not really their fault. The rooms are beautiful, breakfast sumptuous and the affect like sleeping in a church. Nicest breakfast buffet I have had in a European hotel. The building is medieval, but the treatment is very modern. Our room was large compared to the European standard.

Just back from a 4 day stay. Does not deserve its 4 star rating, might just make 3!.Exceptionally clean and very comfotable beds. Breakfast average for EU. However: the reception staff were on shifts and I think we saw 5 may be 6 in all ( one at a time), the Enlish language ranged from adequate to non existant - mostly the latter.WiFi useless, again no help offered. Even though there is a lift, to get to many bedrooms one has to use treaterous stone stairways. The bedrooms are a battle betrween design and function - and function lost: WC placed on the opposite of the room to the one wash baisin, not good for hygene. The flush method was more than difficult No shelves, cupboards or drawers for belongings - bad!. Safe did not work - staff were indifferent about this! To use the shower involved clambering in to a high bath with no grab rails - unsafe! The electronic key failed 3 times. Although not dissabled myself, but getting on a bit, I would say that it would be very difficlut for anyone with physical diabilities. Not recommended. Not the usual type of Best Western, where one is usually aware of the owner.

Helpful staff but no parking on site means you have to overcome a lengthy walk (I live in Dubai so walking can be a novelty) from the shopping centre parking to check in. Great building and our room was spacious and well designed. Breakfast buffet was very satisfying, if the pain au chocolat weren't anything special.

Good location within the town centre. Service is kind and efficient, but parking is not within the hotel and rooms are rather small. The place did the job it was supposed to do with us, so probably we'd stay there again.

As many others have said in their reviews, this hotel is down a side street behind a rather shabby door. I have to say that we originally walked past this thinking that it couldn't be our hotel! The interior is very interesting and they boast good sized rooms with high ceilings. However, the internet was absolutely terrible, if none existent! This caused us a huge amount of stress when needing to check in and print off our boarding passes for our return flights the next day. We ended up having to ask the receptionist to do it for us on their computer! The street that the hotel was on made me feel uncomfortable to walk down as it seemed a bit dangerous, but nothing happened to us. Not a terrible hotel but not great either. I would not stay again.

The exterior is drab and unwelcoming, but once you get inside it is very quaint interesting. It's location is good though parking just to drop your bags is just about impossible. Recommend you park first and walk back , the car park is only about 100 yards away.

Backstreet location but not a backstreet hotel. Although it is only about a quarter of an hour's walk from the station and just over five to the ampitheatre, one doesn't expect to find such a hotel in this location. The rooms are spacious and amenities are good. Very good for the price I paid which was £67 for a double, without breakfast.

We stayed there 3 nights end of March 2018. The building is absolutely gorgeous, the staircase is majestic and...it stops right there. The first day, upon entering the room, it smelled like a room that had not been used in weeks (the next day it smelled of chlorine and the 3rd day, it finally smelled "normal". The pros : Nice little terrace overlooking Nimes roofs and comfortable room. Cons: A/C not working and when we mentioned it, the receptionist said that it was "not the season for A/C and the units needed a tweaking that the "boss" had not done yet". So we ended up sleeping with open windows. The bathroom, baseboards covers were ripped. The WiFi was dreadful. The breakfast..was more like an American Best Western which is ok but then don't call yourself a 4 stars hotel with a 4 stars breakfast. Nothing was replenished until you asked for it but again there was only one lady who was in the breakfast room and the hotel was almost full. The whole service experience was far from 4 stars hotel one, 2 Stars largely covers the level of service. All in all we won't be returning there unless there is a drastic change. I was told BW bought the hotel recently (December), ok given you need some time to make big changes, there is no excuse for such a lack of...4 stars service. I read some people complained about drug dealers in the street, yes, they were there but they did not interfere with us and it is not the hotel's responsibility or fault.

Down a narrow one-way street with no real parking, you stop just a tad south of a set of plain oversized doors with virtually no signage announcing your hotel. The street is lined with bollards to ensure no parking so you run in to unload your bags and find what to do with your car. The transition through those doors stops you cold as you've walked into a movie set from an old 40s romance drama, and a very accommodating front office person who takes your bag and directs you to public, indoor parking a few hundred feet away. Rooms are European small, but clean and as this once was a private residence of a noble family, the layouts are quirky. You are right in the center of town, with the Colosseum, Temple of Diana, and other Roman ruins short walks away. A small square of indoor and outdoor seating restaurants are also within a minute or so of The Marquis de la Baume. Breakfast off the courtyard is romantic and good. Make sure you have it. Don't expect room opulence. Rather, after reading this review, know that you will enjoy being in a hotel in a historic old neighborhood, where you feel that you are within the walls of a home that was (and still is) part of the fabric of centuries of civilization.

We had a great stay at this hotel and was certainly surprising! When you go into the hotel it is like going into a different building and was absolutely beautiful! Our room that we stayed in was very quaint and had everything we needed. The bathroom was very clean however even though there was a separate room for the toilet there was no separate room between the bedroom and shower so may not be suitable for a family. It is situated down a quiet road and had parking spaces down the end of it. It was only a short walk into the main town which is great on a Thursday night! We had a very pleasant stay here! The staff were very helpful offering us maps and advice about what to do in the city and where to visit close by, Bruno was particularly helpful!

We booked into Hotel Marquis de la Baume for one night during a longer stay in the Occitanie region, and found it was perfect for our needs. The location was fairly central - only a ten minute walk from the train station and Arena - and the communal areas were beautifully decorated. Our room was small but clean, bright and comfortable. The only slight issue we had was that our room was rather oddly arranged - it had a separate toilet from the rest of the bathroom, which normally wouldn't be a problem, but the sink was in the other bathroom and you had to walk around the bed to the other side of the room to wash your hands after using the toilet. The room wasn't a strange shape so I can't think why it was designed like that, but it was a small inconvenience. We did not breakfast at the hotel but wished we had, if only to be able to sit a while in the beautiful internal courtyard for a while. The front of desk staff were all superb - from the young man who checked us in and provided us with excellent restaurant recommendations, to Sophia, who assisted us with an urgent issue we discovered after checking out and leaving Nimes. She claimed to not be able to speak very good English, but hers was far better than my French, and she was able to resolve our problem within 24 hours. All in all our short stay was a lovely one, and the subsequent dramas resolved quickly by the staff, meaning I cannot recommend this hotel highly enough.

This hotel is cheap and looks good in the online photos, but I would not recommend it. We were badly let down - having deliberately booked (4 months in advance) a 'family room' said to have a double bed and two single beds we arrived to find the hotel has no such rooms. We were given a room with a double bed and a camp bed in it. When we complained another camp bed was squeezed in the corner. Also the room was totally unsuitable as a family room as the bathroom had no door and was open to the room. There was no shower, and if you washed in the bath you would climb out naked effectively into the room itself. If you wanted any privacy to dress you had to go into the toilet. Apparently all the rooms are like this (or so we were told). I consider the original listing of the room to be dishonest. Also be advised there is no parking at the hotel and none at all in the street where it is located. There are a few spaces at one end of the street which were never available when we were there and a small multi-storey at the other end with a low roof we couldn't fit into. Either of those would be a fair walk from the hotel but we ended up much further away still.

Very friendly person at the reception desk! Unfortunately, the positive impressions stop right about there... This is even more regrettable as the building could be gorgeous, with appropriate renovations and outfitting. Instead, in the public areas (hallways, entrance, stairwell, elevator), we have what appears to be a work-in-progress, minus the "men at work" signs, and in the rooms, unsettling near-comfort: a chandelier .... that is blindingly bright and, upon closer inspection, made of some kind of plastic; a well-outfitted bathroom... the door of which does not close properly; floor-to-ceiling curtains that did a good job keeping out the morning sunlight... behind which an old pair of men's slippers had been left some guest and clearly never found by the cleaning staff :-). The establishment is, in retrospect, almost endearing in its idiosyncracies, but I felt it necessary to write this lest anyone think they will be booking the perfect romantic stay, solely on the account of the photos available online showing a seemingly torch-lit Renaissance-style staircase.

I was disappointed when we first turned up at the hotel, due to the back street in which it was located in. Not being used to Nimes, I thought we had booked some nightmare scruffy hotel! OMG, how wrong was I? The hotel is in an excellent location to the main sights, shops, parking and restaurants, all within a few minutes walking distance. The hotel was once the Marquis de la Baume's residence and has recently been restored. From walking through the very shabby looking entrance door, we were met with a smile, all the staff seemed friendly. The courtyard is amazing, smokers are allowed to smoke here as it is actually outside! We were only having a quick stopover so couldn't sample the delights of the restaurant or the breakfast which is located in the courtyard, OMG what a lovely well restored hotel. AC, espresso machine and mini bar in rooms. The room was small but with all amenities. Highly recommended.