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Niagara Riverside Resort, BW Premier Collection Hotel, Niagara Falls

7001 Buffalo Avenue, 14304-4001, Niagara Falls, United States - See on a map
Niagara Riverside Resort, BW Premier Collection - Niagara Riverside Resort, BW Premier Collection The Niagara Riverside Resort, BW Premier Collection is ideally located in the center of Niagara Falls. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Niagara Riverside Resort, BW Premier Collection is Niagara Falls' ultimate waterfront destination. Located on the banks of the Niagara River, we're just moments away from everything that Niagara Falls has to offer. If you want to stay in and relax, kick back on one of our two patios and enjoy a great meal at Bella Vista and an amazing sunrise or sunset.

BW Premier Collection

Niagara Riverside Resort, Hotel




Hotel advantages

  • Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

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Sleep Quality

"Outstanding and Remarkable Service!!"

Relax64264830586, Jacksonville, Florida 03/05/2022

I travel often, I always find a good excuse to escape away and discover nice places around the world. This time the turn was for Niagara Falls. I stayed in this hotel from April 30th to May 2nd, had to calle twice before arriving because the third party vendor wrongly processed my booking, and the Front desk person verified it was corrected by them. All the Hotel staff was very professional, nice and friendly, and they really love to help, Checked in process was smooth and quickly, wake up calls where in time, cleaning staff was very friendly and professional, speaking about it, upon my arrived the rooms were impecable. well clean. The Riverview is a truly breathtaking. You can enjoy it from your room or having a nice outdoor breakfast in the deck. During my stay, when stopped by the front desk asking info about the town, they were very helpful and nice. I had trouble with my room's phone and staff employee went immediately and replaced it quickly. The front desk young lady, Ms. Tybria was very nice, helpful, very professional, she really showed her passion for give a remarkable service to the Hotel's guest, and she indeed is excellent in give you options and solutions. Ms. Tybria for me is the face of this hotel. She made our stay very pleasant and memorable. The hotel industry need more employees like her. If you plan to visit Niagara Falls, this hotel is a great choice, and the staff service is outstanding! Thank you Ms. Tybria for your service! Hope visit the town again and see you as a Hotel Manager!


User 26/04/2022

This "resort" is filthy dirty motel quality and should be advertised as such! We passed the "maid" in the hallway prior to entering and she did not have a vacuum with her and the first red flag we noticed upon entering is that there was pet / human hair as well as debris all over the floor! The surfaces and room phone had so much dust piled on top of them we couldn't set any of our things down until we'd used half a canister of our own clorox wipes to clean it all up!!! The sheets on the bed were wet and had hair in them so obviously had not been changed and there was a dead fly in the other bed. After we dusted off the phone we called the front desk and asked to be moved to a different room and were told there were none available which I doubt but to be fair probably wouldn't have been any cleaner after reading other people's reviews of this place. Waited 20 min and had to call again for the sheets, told them we needed 7 pillow cases and they only brought 4 so my husband had to go down to the front desk and get the other 3 as well as clean towels as the ones in the room had dust piled on them. The toilet had not been cleaned and there were ants on the floor!!!! The window had hand/paw prints on it but we didn't bring along our own windex so could not clean that. NOISE LEVEL/NO SLEEP...Apparently since we had the audacity to ask for a different room/clean linens and towels/ the moron at the front desk put on either side of us a noisy family with a baby that cried throughout the night and a noisy family with a bunch of barking dogs on the other side so..... NOT ONLY WAS THE FILTHIEST PLACE WE'VE EVER HAD THE MISFORTUNE OF STAYING BUT THE NOISIEST. WE PAID TO CLEAN OUR OWN ROOM AND GOT ZERO SLEEP! WHOEVER OWNS/OPERATES THIS MOTEL IS PURE SCUM AND THEY SHOULD NOT BE ALLOWED TO CHARGE PEOPLE TO CONTINUE TO OPERATE IN THEIR CURRENT CONDITIONALITIES AND AT THE VERY LEAST THEY SHOULD NOT BE ALLOWED TO ADVERTISE ON YOUR OR ANY OTHER TRAVEL WEBSITE AS A COVID CLEAN HOTEL BECAUSE IT WASN'T EVEN CLEAN FOR PRE-COVID STANDARDS. BEYOND RIDICULOUS AND QUITE HONESTLY A PUBLIC HEALTH HAZARD.

"Broken jacuzzi jets"

shawn839, Niagara Falls, New York 04/04/2022

Highly disappointed. We paid $247 for the jacuzzi suite for 1 night for the first time getting a night with me and my girlfriend away from our kids in 4 years and we did not enjoy it. The jacuzzi jets after we used the jacuzzi kept turning on every 20 mins from midnight u til 6AM So unless we wanted to sleep with that loud noise we had to keep getting up to turn them off.

"If you go to Niagara Falls …"

User 27/03/2022

You have to stay in this hotel if you going to Niagara Falls . This place is located in a Very convenient location near Niagara Falls very clean room with pool inside ,and friendly staff . I love it !!!

"Niagara Riverside Resort- Wonderful experience"

craftaddictk, Butler, Pennsylvania 21/03/2022

Had a wonderful stay, clean, quiet. Restaurant and Bar was on point, friendly atmosphere. Great location to sight seeing around Niagara/ Buffalo New York! Would stay again without question! Mattress was the only down side.. very hard!

"Great, especially for the price."

Canadianrmt, Baden, Canada 16/03/2022

We got a great deal and the hotel was better than I expected. Clean rooms, nice pool, beautiful view of the river. Some small things could be replaced in the rooms but not a big deal. The front desk staff were great. Met a few other families here that were also enjoying their stay. Definitely recommend.

"Staff nice but kinks to work out"

Shawna R, Pittsford, New York 14/03/2022

The elevators were not working most of the weekend which was frustrating. There was an issue with the cops being called and they approached my son without asking questions or asking for a parent. There needs to be a policy in place for this. Yes hockey families can get rowdy but there should not be wide accusing going on

"Great view"

bernice m, Colden, New York 04/03/2022

Beautiful view of the Niagara river if you get a room facing the water Comfortable room and very nice lounge. Convenient to shopping and the Falls. No breakfast included in the stay, extra for that and a $10 parking fee, which for the handful of cars in the lot couldn't understand in March.

"Has Strong Potential - Needs a lot of Work"

Navigator435938, North Tonawanda, New York 28/02/2022

Can't beat the Staff... Great People! Beautiful view on the river - Food is Excellent! Great location - close to Niagara Falls and the Factory Outlet Mall Hotel rooms and pool area need major attention.

"Nice accommodation on the NY side of Niagara Falls"

PRprincess76, Virginia 21/01/2022

Nice location on the Niagara River. Close to dining and shopping. Hotel staff was friendly. Rooms clean, beds comfortable. Restaurant on the premises, breakfast buffet option ( surcharge.) I highly recommend.

"Great location"

User 20/01/2022

Great food and great Location. Hotel is about 5 miles from Niagara Falls so you dont have to deal with the craziness of the tourist. The hotel i slocated on the waer. From looking around this was the onnly hotel that is located directly on the water also it is pet friendly.

"Nice price but you get what you pay for"

bufbandit, Buffalo, New York 18/01/2022

Smoke detector in the room was wrapped in a plastic bag. People smoked on the floor the entire stay. The whirlpool in our suite would turn at at random times including the middle of the night at 3am. There was a poop stain on the window shade. Not enough towels, tissues, shampoo ect. There were hand prints on our head board leaving little to my imagination. I could keep going but I'll just stop here.

"From bad to AMAZING!"

debramartinez1968, York, Pennsylvania 18/12/2021

Arrived at hotel after staying at another hotel where the facilities were not as expected. Didn't know where to go and found hotel info on the web. As soon as we got there and explained the situation the Front desk staff went over and beyond to make sure we were taken care off. She was very friendly, kind, caring and professional. She turned our vacation around just by making the process easy and seemless. We appreciate her immensely. The hotel view to the river was exceptional, the ammenities great, and the staff was outstanding. We had a blast. We'll stay here again anytime. Thanks for everything!

"Mold in tub and no towels"

User 02/12/2021

Lots of mold in lower part of shower and absolutely no towels. Lucky I brought my own. I requested a upper level and a view of the water but I got the first floor and view of the driveway. Other than that it was pretty comfortable

"Decent stay"

User 29/11/2021

Quick check in. Room was on 6th floor. We got the King Suite with River View. It was a nice view. Only complaint is it was very noisy with kids running up and down hall. Walls were thin, I could hear the alarm going off for the person next door.

"Not very helpful"

Kevin K, Buffalo, New York 22/11/2021

Only there a couple hours. Maybe 20 minutes in room. Didn't even unpack. Babysitter called that family member was ill so we had to leave before ever using bed or bath. No reimbursement—not even partial.

"Was not impressed"

Edward1976, Rochester, New York 22/11/2021

I want to start the the 2 women that where checking me in where very nice, polite and professional however I was very disappointed with this place. 1st they charge for parking when they own a huge lot, but they don't take your truck information? I can see the parking fee for properties in large cities that don't have a big parking lot but Niagara Falls? 2nd the room we stayed in was not clean well. Looked like they just clean quickly and move on to next room or maybe the cleaner had better things to do. Shower/bathroom should never show black microbial growth any where. And last the bed was horrible! not sure how many miles this bed had but it needs to be replaced. Every time we got on or off the bed you can hear the springs popping. The worst bed i have ever slept on. I would have slept on the floor (rm 131) Sorry Best Western. I will definitely try this place again and get maybe a upgraded room or give the location a heads up i was the one who left this review. Property does look nice, the staff was great and it's not far from the Falls.

"A beatiful haven in niagara falls"

User 08/11/2021

We stayed at this beautiful hotel for two nights. It is located on the Niagara river bank and our room, which was spacious and comfortable, had a wonderful view of the river and one of the bridges over it. The staff was very frie dly and responsive. Really loved it

"Fabulous mini vacation spot"

rstaccia, Columbus, Ohio 06/11/2021

My husband and I recently took a few days off for ourselves and drove to Niagara Falls. We stayed at the Niagara Riverside Resort and everything about it was an excellent experience. Wonderful service, clean hotel and rooms (sanitized), beautiful view of the river, quiet, pet friendly, and a fun area to shop around and of course, go to the falls! We'd stay here again!

"Great hotel for travel with pets"

User 27/10/2021

This hotel has an amazing outdoor area with firepits and VIEW!! An amazing view of the morning sunrise. It is also close to all Niagra attractions but out of traffic! We brought our dog...there was plenty of room for him to get exercise.

"Awesome Riverviews"

User 26/10/2021

Pizzas in the restaurant were great. great views, very clean hotel rooms, definitely would stay again. The bartender Berniw in the restaurant was great. gave us good reccomendations of places to go and visit.

"Not worth the money"

User 25/10/2021

The bed was awful; bathroom was lacking towels and the dispensers in the shower were empty. Noise level was terrible; walls are paper thin; doors slamming at all hours. Guests have to pay to park. No literature or communication on check~in.

"Could be great but needs some TLC"

Diana P, Rochester, New York 18/10/2021

Stayed in room 509. Near elevator which was nice. No real noise from elevator but many room doors slam when shut. Room not as clean as could have been. Bed mattresses are tired and creaky making sleep less than restful. Cable wires coming out of the wall through hole that opens to the room next door!! (Photo) Could actually see the carpet in the next room through the hole. When looked in tub area, looked fine until got in to take a shower. Then a thick layer of mold visible on far side of faucet (see photo). Went to make coffee and found hair/ dust behind the tray the maker was on (shown in photo). They had buffet breakfast that was OK but might have been nicer to have options besides a vat of weak tasting syrup for the waffles you make yourself. Saw one person who was cleaning a table drop something and when she picked it up, the cleaning cloth dragged on the carpeted floor then went right back and used same cloth on a table. The place has potential to be nice but it's missing the TLC needed to make it nice.

"Excessive pet charge"

User 15/10/2021

Described as a pet friendly hotel but was told pet charges would be $100-more than our room charge! Pet charge was reduced to $75 but still too much! There was also a charge for parking the car which I did not see in the hotel description (the charge was not made).

"bugs in my room"

User 13/10/2021

The drain my sink was plugged and there appeared to be flying bugs coming out of the drain. I killed at least 5 of them. There was a half used bar of soap in the shower. This was a room I up graded to.

"Over pricing. Dusty"

missym937, DuBois, Pennsylvania 09/10/2021

The room was dusty.. you could literally see across the desk where a swipe was made in the dust.. We stayed 3 nights. In the first night our key stopped working as well as the guest next door. I had to stand in line for 15 minutes to get this resolved. We went down to purchase drinks and had to wait another 15 minutes while the only two attendants working were both working with a guest who was complaining as well. We were given a price for 3 nights and was told there would be a $100 incidental charge added. When the charge hit the bank it was $30 more than expected and when we called to question this we were told it was a $10 per night parking fee$! We were not told about this charge. What kind of place charges $180 a night for a room and then charges you $10 to park in the lot??? There needs to be more transparency in your fees. We live in a age of communication. I would not reccomend staying at this location.

"Go elsewhere"

User 04/10/2021

The room was dated, worn and not clean. The towels were stained and yellow. I purchased towels pillows and blankets to use. Hotels in the area were all sold out. You can hear everything between the rooms. I can't speak for all rooms just the first floor.

"Nothing Premier about this Best Western “ Premier “ hotel!!!! Yuck!"

PeriP739, Lethbridge, Canada 29/09/2021

Hideous - they hold $100 deposit for a tiny, filthy, rundown room. Also they charge $10 to park in their empty parking lot. There was a very pleasant waitress -Emily who deserves so much better than this hotel!! No servicing of the room. Shower supplies all empty. Rude front desk upon arrival and upon departure. I totally get the trouble with staffing but really, if you cannot take better care of your guests, maybe the right answer is to close the hotel.

"A pretty nice place."

LGordonG, Arlington, Washington 17/09/2021

Overall we were very happy with this hotel. The resturant inside provides a good dinner too. Glad that we stayed here for our Niagara Falls visit. Bring your ear plugs however. Doors slamming and voices in the hallway woke me up sooner than I wanted to be. There is no microwave in the room, but the refridgerator was there. No free breakfast was offered. We found breakfast on our way out of town.


User 10/09/2021

The bed was uncomfortable they don't clean until you leave I ask for something for anniversary say they would do something for anniversary they didn't staff was friendly restaurant pricey tied to call the restaurant about anniversary set up I was to get when arrive didn't get it the hotel and restaurant was short staff so managers had to do the cleaning when guess left that's a shame they hold 100 deposit until you leave because they want to make sure rooms are good when you leave no decaf tea

"Spiders everywhere"

S3012PFginam, Wadsworth, Ohio 09/09/2021

Booked through work site. When we arrived my card was charged for $100 for incidentals and 5 days later I still have yet to see the credit back to my account. Made reservations online for the restaurant weeks prior only to have them call and cancel two days before (Labor Day) because they were closed. When we got up to the room it's very small. We had to spray the room because it had a old stale cigarette smell to it (and I'm a smoker and it stunk to me) we also had to kill 4, yes four big brown wolf spiders that were in our room. The beds are horrible. The “down duvets” are nasty with yellow stain and tint to them if you hold them up to the daylight. The pool looks like it has not been treated in a very long time. There is goose poop outside by the water so bad that you can't even walk in the grass (my one year old son like to sit and play and couldn't). Kids up and down the hallways at night. It was just bad. Oh and the local drug addict standing outside the 7-Eleven was a great touch to the neighborhood. Spend your money elsewhere. This place is just plain nasty. It has potential but obviously they don't care at all.

"Niagara Falls"

a2005newjob, Boston, Massachusetts 01/09/2021

A room was ready for us when we checked in. We questioned a parking fee because the parking lot had a sign that there was a $20.00 fee for outsiders. Was told we were all set. Only to find out upon check out that there was a $10.80 parking fee per night added to our bill. Our bathroom had not been cleaned. The bath mat was dirty. The toilet was filthy and there was a used bar of soap in the shower. I think the sink had been cleaned but the plastic cups and the toiletries were sitting in water. The box of soap was all wet but the bar of soap was ok. Told front desk and they sent some one to clean the bathroom. He was very nice and was quite disgusted himself at the condition of the bathroom. There were 4 king size pillows on the bed. All 4 had queen size pillow cases on them so part of the pillow was exposed. Once again, told the front desk and they gave us the correct size pillow cases. The bed was made but it did not look professional. The comforter was all wrinkled and did not look as it should. There was some kind of dirt on the window sill. I have no idea what it was. The gentleman that cleaned the bathroom cleaned that as well. There was goose poop all over the outside of the window and a bunch of spiders. We did not have a spare roll of toilet paper or tissues. Had to get them from the front desk. One bulb over the bathroom sink was broken. They sent maintenance up with a new bulb. The door to the room would close but not latch. We had a dog barking across the hall from us for hours even though we had complained earlier.

"No service, no cleaning"

User 25/08/2021

Great property with zero management! The property was very nice but they do not offer maid service due to Covid. Very hard to find anyone working the desk. We called at 11 pm due to excessive noise problem in the hall. A large group of kids running up and down the halls and slamming doors. The parents had set chairs in the hall to watch them "play." NO ONE ANSWERED AT ALL! Every time we tried to purchase convenience items from the lobby, no one could be found. At over $300. per night, I felt they could have let us know that no cleaning or towles would be offered. Upon check out, they had added $10. Per day for parking to our bill after we were told it was no charge when we checked in. Two couples in one car =$20. per day. It was removed but be warned!!

"Great location for banquets/receptions, but hotel rooms need major renovating!!"

Lydia R, Clermont, Florida 16/08/2021

The hotel staff in the banquet room, restaurant, room service & front desk did an exceptional job during our entire weekend stay! Unfortunately, the rooms did not meet our expectations. The bed sheets were stained, and did not smell fresh. The room smelled musty, and the A/C was old and made a loud noise the entire night. The water view rooms have an AMAZING view, but also had spiders hanging all around the outside of the windows, and the windows were not cleaned inside or outside. However, the lobby and dining are looked refurbished and very inviting. The best thing at this location was the FOOD! Delicious seafood, pasta, salad, desserts and fresh coffee! The reception rooms were big, and with beautiful views of the water!!! The banquet room staff was friendly and helpful!!

"nice place.... not the best neighborhood"

imagewerks, Woodbridge, Virginia 14/08/2021

we booked quickly after our travel plans changed. i saw this was on the river & was pleased. The room was comfortable. Overall, I would recommend it as a reasonably priced place to stay... the neighborhood wasn't the best... but, the location that's directly on the river is good.


sgalippo, Cleveland, Ohio 13/08/2021

Upon checking into the room, our room had clothes from the previous guest in it. We had to kill bugs on the walls and in the bed. The pool was freezing even though it was stated it was a heated pool. The breakfast 'buffet' had 4 items and all of it was cold. We had to request our room to be cleaned again because I felt it wasn't actually cleaned.

"Disappointed about this hotel (expensive for the service and condition of facilities)"

User 31/07/2021

Rooms were not cleaned and outdated. The filters of the A/C were all dirty; I had to clean it because the A/C was not working well. It looks like the carpets underneath the bed have not seen a vacuum cleaner for a long time. They also claimed that follow strict guidance with CDC recommendations for COVID, and that employees use PPE, but only 2 of them were using masks. I do not recommend this hotel. Finally, I was disappointed about the breakfast; I would have a better breakfast at McDonalds for a cheaper price.

"Great location - lack of cleanliness"

Patti G, Yarmouthport, MA 31/07/2021

This property is located right in the river with nice outdoor dining and lounging space. The food and service were really good too. The rooms were decent size and comfy beds but there is no daily maid service, the rooms are not vacuumed properly if at all, and we would not have stayed after changing rooms twice due to lack of cleanliness but the city was sold out

"Great Value"

User 23/07/2021

Staff was very friendly and helpful. The location is near shopping, and plenty of places to eat. The pool area is large and there are tables to families to sit and eat. The outdoor seating by the river is great for relaxing and socializing.

"Lovely but dated."

Roxanne M, Plano, Texas 17/07/2021

Quick book to replace another hotel. Last minute room selection but clean. Walls thin so we enjoyed the midnight gathering of our neighbors. If you want to eat at the onsite restaurant, make a reservation early. Place fills up quickly. Pool was nice - nothing fancy.

"Vacation stop"

User 14/06/2021

Beds felt like nails and restaurant wouldn't take our food order, said they were too busy. Coffee make didn't work in the room. Noisy hotel, could hear everything in the halls and rooms on our floor, below and above us.

"Elevator still broken after 3 years."

F7985IKthomasc, Albany, New York, United States 01/06/2021

micro wave by pepsi machine near front desk. Coffee pot broken and desk girl didn't know if more were avail. Spoke to maintenance the next day and he said they just got a new shipment of coffee makers. 3 years ago the left elevator was broken and trapped 3 people inside. 3 yrs later and the damn thing is still broken. Full house and only 1 lift works. Fri night and only 1 waitress on duty. Waited 45 min, finally went to bar area for 2 drinks and the bar tender took our order. Hostess gave us a short menu but the bar tender gave us another. Food was terrible and we waited another 1/2 hr to get it. Hostess could have been helping out, but she was too busy bs-ing with friends to help the staff. Only 5 tables had anyone seated. This place is a joke. GUESS WHAT, MY DEPARTMENT BOOKED THIS DUMP IN TWO YEARS. Wife and I won't be making that trip.

"Family visit"

american616, East Patchogue, New York 24/05/2021

Sink was blocked, No garbage bucket, only four towels for four people. Moth was flying in the room. One pillow had the cigarette smell. Tv was beat up. Moth nest wat right in the window. Overall worse experience

"Gorgeous River view rooms"

Veets123, Pinetop, az 18/05/2021

Our room was very clean & comfy with an amazing river view! The hotel was about a 10 minute ride to the falls and park. You can't walk to it. We did experience a few problems... one of the elevators were out, and all the guests had to depend on the other elevator with a limit of 4 people per elevator, the hotel also ran out of toilet paper and extra towels... and the lobby store was out of most drinks and snacks & we couldn't connect to the internet... but all that really didn't effect the fun we had or our vacation - but I hope they resolve those issues in the future. I would recommend this hotel and I would stay there again... the rooms and view made up for the inconveniences

"Wedding Venue"

ShelbyMarple, Niagara Falls, New York 14/05/2021

The only problem was one elevator in a hotel that room FOREVER and the jacuzzi tubs either didn't work at all or wouldn't shut off. The staff was wonderful and Roxanna at the front desk was a life saver; she went WAY above and beyond for me and my bridal party.

"Great view!"

BryCast531, Jamestown, New York 12/03/2021

Reserved a room with river view & it was better than expected. View was amazing! Staff was very friendly and helpful.. Rates were affordable and restaurant located in the building was delicious. Would absolutely stay here again.

"Not the best"

User 09/03/2021

Room needed better cleaning, rust on bathroom light fixtures, lightbulbs not working, ripped kitchenette chairs, no hot water at all, toilet seat moved needs fixing, alot of noise, microwave was dirty.

"Poor desk service"

MelissaBog3, Columbus, Ohio 02/03/2021

I've stayed at this property before and I had to write this, your front desk manager is absolutely the most unprofessional person I've ever dealt with. She takes no regards in the guest feelings or situations. I asked if I could please deal with someone else as a young gentleman was also behind the desk and she refused and told me to leave the property “or else”. When I asked what she was referring to her response was “keep testing me and find out”. Please stay away from this hotel. I know myself and my business colleagues will not be back as long as Roxanne (i think that's her name) is there. Shame on you Best Western.

James Kean, General Manager at Niagara Riverside Resort, responded to this review
Sorry for any inconvenience I will definitely address the front desk staff as we pride ourselves on great customer service.

"Stay away they steal from you"

User 25/02/2021

Room description stated parking was inc sent in proof of this TO find out that they refuse TO reimburse me for this bank won't help STAY AWAY THEY WILL STEAL UR $$ GO SOMEWHERE ELSE THEY ARE DECEITFUL

"Hotel stay"

User 05/02/2021

Working for a private jet airline thought this place was perfect. Very close to the Niagara Falls airport. Great rates and friendly staff. Both times we stayed we were upgraded to river view rooms for no extra cost. Very clean hotel and will definitely be staying here in the future.

James Kean, General Manager at Niagara Riverside Resort, responded to this review
I'm glad you enjoyed and we were able to make your stay more comfortable.

"Great view"

User 03/02/2021

Staff was very friendly and accommodating. Rooms were very clean and covid friendly. Hotel follows all covid protocols for safety. Sanitizers in every floor and area. Best part of the hotel is the view on the water.

"Hotel was clean and sanitized"

Johhnycakes212, Arizona City, Arizona 24/11/2020

Hotel was following all safety precautions and following covid guidelines. We really enjoyed the restaurant Bella Vista inside the hotel. We were also upgraded for free to a riverview room which was a nice touch by the front desk agent.

"would not stay here again"

User 23/11/2020

room was not very clean, no hot water for shower or tub. the smallest suite I've ever stayed in. paid for River view, but the window was so dirty on the outside that you couldn't really see it. they add a $10.80 parking charge per day and never askied if i had a car!

"$106 turned into $225 upon walking in the door"

User 13/11/2020

Accurate pricing was not communicated while booking on the phone. I asked what the price would be for two adults and two dogs. I was quoted $106 for the room with 2 adults and 2 dogs. Additionally, the walls are thin enough to the point i could hear the conversation in the next room, they didn't seem to be speaking loudly. I felt i needed to whisper so my conversation would not be heard. The only reason for two stars is the room was clean and there was a place available for my dogs to run and poop bags available to use.

"it was nice but a little disappointing!"

User 11/11/2020

To start off, there were some things that were really nice. The hotel's restaurant had great food, the waitress was very kind and helpful with choosing a beverage, they are good with COVID restrictions and its location was close to many food places, the outlet, the falls, and other spots. The bed was comfy and big. The things that were disappointing were for one, the view was beautiful but we did also have a view of the A/C unit right in the middle of it so that was kinda annoying. One of the lights didn't work in the room, the bathroom was really small. The sink and mirror are on the outside so it's just a small toilet and bathtub. The fridge was unplugged, and we weren't told,so we had to wait like the whole first day for it to get cold and be able to put the food in once we found the cord. I'm not sure if the housekeepers disinfect the rooms so we took it upon ourselves to do so. We had to go to the front desk 2 or 3 times because the keys kept locking us out when we were gone all day. Not a big deal, just inconvenient. Overall it was a nice but could use a little revamping.

"Amazing staff, stay, perfect wedding"

Tourist35641273896, Niagara Falls, New York 02/11/2020

Everyone at the BW was wonderful. Our wedding was perfect thanks to Teresa and Kevin. Our room was spacious and cozy. We have zero regrets. We did not get to use the jetted tub in our room. The view was spectacular. Highly recommend.

"Excellent view room but poor service for item left in room"

User 31/10/2020

Our room had a river view which was spectacular. The hotel and room was clean and social distancing was maintained. It was a 20 min drive to the falls parking lot which was further than we wanted but acceptable. My issue was I left a small bag of personal items in the room. I called three times to the Front Desk and left two messages for the Housekeeping Staff as directed by the Front Desk. No response after 1 1/2 weeks. My travel friend recommended I email the Hotel Manager. After one day, I had a call and email from two Hotel Senior Staff persons. One Senior Staff person located the bag. I received the bag about a month later. If I had not emailed the Hotel Manager I never would have gotten my belongings back. This is not acceptable.

"Not clean, not disinfected, old rooms, cold and dirty pool"

JAIME F, Davenport, Florida 03/10/2020

Booked a trip with the family (wife, two kids ages seven and four). We arrived earlier than check-in time, the resort was reasonable enough to give us a room for early check-in however this room was not up to par (see pictures attached). The carpet was dirty and worn (nails showing at the transition which poses a safety hazard), hairs on one of the beds, none of the pillows had pillow protector which was very concerning to me and my family, the toilet was not cleaned or disinfected (gross), the entry floor was dirty and the room smelled like mold and old. Since they are not doing daily cleaning I guess people are just leaving the trash and toilet terry/linen outside their units which makes the hall smelled musty, and also looks very unsanitary. we came down to get a different room, the lady at the desk was nice and told us that she will give us a different room when it becomes available. about 20 minutes later we got our new room which was a lot better and cleaner however it lacked pillow protectors as well and the mattress had a very large urine stain (we didn't notice until the departure date when we removed the sheets)

"Wont be back"

peaceflower71, Sheridan, New York 21/09/2020

My mom and I stayed at this hotel and were very disappointed. We requested a room with a river view and got a parking lot view. There was no microwave in our room. We had very little hot water so my mom ended up with a cold shower. There was no free breakfast offered or at least offered a voucher for a discount on breakfast at the restaurant. My mom was overcharged almost 40 dollars but they did resolve that. I also think its ridiculous that we had to pay for parking at the hotel. We have been to several different hotels in the past and never ever had to pay for parking. Won't be back.

"Wont be back"

User 20/09/2020

My mom and I stayed there this past weekend and first of all we requested a river view room and got a parking lot view. Then when my mom used the shower in our room we had very little hot water it was almost cold. There was no microwave in our room. There was no free breakfast offered or at least offer a voucher for a discount on breakfast in the restaurant. My mom was overcharged almost 40 dollars but at least the staff fixed that. Also its ridiculous that you have to pay 10 dollars a day for parking in the hotel parking lot. I have never been to any other hotel that does this. We will take our business elsewhere.

"would not recommend"

User 28/08/2020

If I could not give a star I would. First they had us sit for 45min trying to figure out were to put us since they double booked the river view room and didnt tell us. While we were waiting they told us we had to wait for it to be inspected. Then once we finally got our room we went up to it, it was not river veiw.... In fact our veiw was of an air condition unit on the roof. When we went back to the desk they asked us if we had upgraded our booking,like we changed the room type. Once I confirmed we didnt then they informed us that the river view room was booked so they upgraded us without telling us. We were upgraded to a view of a AC unit.I also called when I got the area around 9am to see we could check in, I was told not until 11am. We booked our room 3 months in advance. And they have it away. So if you want a nice stress free trip, I WOULD NOT RECOMMEND going to this hotel.

"Great stay- great price!"

mayorriven, Manlius, New York 17/08/2020

From the friendly greeting when you walk in- to the immaculately clean rooms, this was definitely the right choice. The hotel lobby and corridors are clean and well kept. The star is helpful and friendly and the rooms are good sized for s tourist area. Situated in the river, you can get a river view room for a few dollars more! They are covid19 compliant and have masks worn, plexus shielding up, and social distancing signage all over. Things to know: there was no microwave in our room, and the pillows are SUPER SOFT!


User 29/07/2020

We have stayed at this hotel at least six times in the past five years. We travel from Pittsburgh , PA to Saratoga Springs NY to visit family. We travel a good 30 minutes off 90 to stay at your hotel. We at least we did until Sunday July 26. On our way home from Saratoga we decided to stop at our favorite hotel. Everything was going great we checked in and we get to our room. I look at the thermostat and it was registering 71 degrees but it was set to 64. We waited it out for a about 20 minutes my wife got my son into the big jacuzzi tub life was great. I mentioned to my wife that its not getting cooler. So my wife went to call down to the first desk. Well the phone was not plugged in and it looked as if it hadnt been cleaned in quite sometime. Then wife walked around to the other side of the bed and there were french fries along the inside of the bed frame. So I went down to the lobby. The gentleman promptly apologized and found us another room. When we moved to that room we look around the room the there was trash in the trash can and the soap was opened and used. It almost seemed as the room was used but not cleaned. So my wife took my son down to the lobby and once again got another room. By the time time we got to the third room we were fed up and just wanted to relax. However we were so grossed out at the lack of sanitary that we have encounter. Not to mentioned the overwhelming smell of an air freshener that was not pleasing at all. I spoke with the front desk guy the next day. He apologized and offer a 20% discount. Which at the point I just wanted out of the hotel. Its a shame that this awesome hotel has went downhill so fast after only six months of new ownership. I really wish the hotel management would of reached out to me especially since we had to change room three times.

"Worst place ever!!!"

Jo-z D, Middlefield, New York, United States 27/07/2020

First the good, nice comforters, lovely view, the fact that my room was a gift so I didnt waste my money here. Now the bad, fixtures in room missing bulbs;not enough towels for registered guests;rushed through check in; staff not practicing social distancing; feces inbedded in texture of wall paper in bathroom (right hand side); we caught the pool attendant sleeping on the job; staff doesn't follow CDC COVID 19 regulations and then blames guests; rude racist staff, stalked us through lobby screaming at us, threatening us, making my children cry in fear; manager feels she is above wearing a mask; waiter in restaurant could not tell us what beverages they offered as the one on the menu was out of stock. Will never be back here, and we travel to this area often. Stayed 7/24-7/26/2020 room 520. Had to rate at least 1 to leave a review, not my choice, my choice is zero.

"Great hotel and restaurant"

Anne F, Cheltenham, United Kingdom 29/02/2020

After being turned away by two other Four Points by Sheraton hotels in Niagara, we were dismayed on arrival to find we were booked into this hotel about 20 minutes away from the main Canadian Niagara Falls attractions. Desmond on reception greeted us warmly and allocated us a lovely river view room on the 4th floor. Most other restaurants around were closed as out of season so we used the hotel restaurant for breakfast and dinner. Both really good value for money and the homemade pizzas were large enough to share! If we hadn't had a rental car we would have been very disappointed at the location of this hotel. However if you were staying on the US side of Niagara then a great little find although we ended up paying a toll to go into Canada each day. We had an ice making machine located next to our room and could hear ice being made all night- we reported it to reception the next day and apparently someone had played around with the timer as it should have been off during the night and was sorted. Good value hotel, exceptional restaurant and if location for the Falls isn't important then we would recommend.

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