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Best Western Hotel Fallsview, Niagara Falls

3.0/5  - basé sur 2612 notations.
6289 Fallsview Boulevard, L2G 3V7, Niagara Falls, Canada - See map
Best Western Fallsview - Like the Niagara Falls fireworks our hotel shines at night! The Best Western Fallsview is ideally located in the center of Niagara Falls. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This Niagara Falls, Ontario hotel is a 100% non-smoking property and is located just one block from the famous Niagara Falls. Conveniently located just one block from Niagara Falls, the Best Western Fallsview is a full service, 100% non-smoking hotel committed to providing the highest standard of customer service. Located within walking distance of the Falls, this Niagara Falls, Ontario hotel also provides convenient access to Skylon Tower, Queen Victoria Park and the Welland Canal. Each of the 248 well-appointed guest rooms features cable television and wireless Internet access. The hotel also features family and whirlpool suites. Hotel amenities include an indoor heated swimming pool, a whirlpool hot tub, foreign currency exchange and business services. Enjoy a quick breakfast at the on-site IHOP Restaurant. The Best Western Fallsview is located two kilometers from two of Niagara Falls' finest golf courses, Niagara Parks and Legends Golf Course. Families especially will enjoy taking a ride on the Hornblower Niagara Cruises to get a closer look at the Falls or spending an afternoon at the Marineland Theme Park. Niagara Falls, Ontario is also home to several events throughout the year such as the Winter Festival of lights, Niagara's Floral Clock change and New Year's Eve event in the park. Make a reservation today and save at the Best Western Fallsview!

Best Western

Hotel Fallsview

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 2613 guest reviews
NOTE ISSUED
Excellent
455
Very Good
776
Average
698
Poor
319
Terrible
365
REFER TO NOTICE
Business Business
64
Couples Couples
1047
Family Family
971
Friends getaway Friends getaway
314
Solo travel Solo travel
65
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Two night stay"

4
10/11/2018

This hotel was indeed very close to the falls only a quarter mile away,there was a I hop restaurant in the hotel and quite a few restaurants near by but no convenience stores where you could buy papers etc the nearest being a walmart 3 miles away,my room 668 was very big two king beds but no microwave or fridge which was disappointing but overall I would stay here again.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Good Value"

5
06/11/2018

Great Price and Friendly Service - Nothing Fancy but clean and comfortableIHOP for breakfast is WAY too expensive (even with the discount coupon) - go to Applebys or Tim Hortons - all close by. Casino and shopping right across the street - great location!

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Good value for hockey team"

3
04/11/2018

We stayed here with our hockey team this weekend and it was good value. Rooms are large and clean. Older property but good for kids to run around, use pool and arcade etc. Walking distance to all the sights and restaurants. Would not stay here on vacation, but worked out great for our tournament.

JoeA3011, Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Another pleasant mini vacation"

4
02/11/2018

We have stayed at BW many times and have not been disappointed. Rooms are large and well appointed, lots of room for children. Arcade is very reasonable and children love it. BW in Niagara close to casino, small mini mart on property.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Great location"

4
30/10/2018

Perfect location to walk to popular spots. Parking is abit tight lucky if you find a spot. Rooms are big and spacious just wish they had fridges in your room you can request it but you still need to ask for it when you arrive and there will be a wait to receive it.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Fun Niagara Trip"

4
26/10/2018

It was a fun night, the room was a little outdated but overall very nice, very clean, and the jacuzzi was fun (King deluxe suite). The layout was a little odd and the internet was slow, but overall it was a fun stay and the location was convenient- we were able to walk everywhere we wanted to go.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"An old go to for a quick get away"

4
23/10/2018

We have been coming here for years and always enjoy the large clean rooms in a perfect location. Visitors need to know how to spend their time in Niagara Falls and manage their expectations. Nothing is cheap anywhere in the town, though some places offer good value of quality at a reasonable tourist area price. But you have to work to find them and trip advisor is a god tool for that. For example, we never eat at the embedded iHop, but go out to places within driving distance. A view of the falls will also cost a lot more.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Anniversary weekend"

2
22/10/2018

Have stayed in the main building which was nice. This time we were in the older building not impressed, if you get a room there ask to move. The stairwells were very smelly, carpet was awful, ceilings low and poor lighting.

JoeA3011, Manager at Best Western Fallsview, responded to this review
Thank you for your review. I apologize for your negative experience. I do hope you stay with us again so we can provide you with a pleasant stay.

"Great location "

3
21/10/2018

The service was awesome checking in an out the location was right dap close to it all! And was perfect for walking to everything. The hotel itself could use a facelift including rooms lobby the whole shbang usually BW's are a good bet but this one gets a 3.

JoeA3011, Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Perfect location! "

4
21/10/2018

We booked this hotel as a family package from groupon and we got a pretty good deal after discounts and conversion for one night. We were expecting to me in one of the renovated rooms as it was shown on the groupon but we were in the older rooms (so it looked) however it didn't bother us. There was actually so much room and we loved how there were 2 sinks! Made getting ready in the morning more efficient. Pros; views. We had the view of the tower and Fallsview casino. Lights were on at night - super pretty. Spacious! Cons: the shower handle is really sensitive. Was hard to toggle the water for it to be at a comfortable temperature. Was boiling hot at one point. The rooms are not sound proof. You can hear people playing their music from all around. Check in/out was smooth. Pool and hot tub was big! Closes at 11. Enjoyed our stay here! Will be coming back for sure.

JoeA3011, Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Great night away"

4
16/10/2018

I went on an anniversary trip to the Best Western in Niagara Falls. They were very accommodating, polite and helpful. The room was clean as was the rest of the hotel. It's a great place to stay for both work and pleasure.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Excellent customer service"

5
16/10/2018

My check in was fast, staff had a smile and friendly. When I get to my room it was beautiful. Clean and smell fresh. the bed was nicely done. my room had a balcony . Which I went out on to see the view, It is walking distance to casino and restaurant's ,shopping. The best was being in the jacuzzi in my room.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Back for third visit"

4
14/10/2018

This is a great place to stay if you are staying over and visiting the casino. After all, it's right across the road and not as expensive as neighbouring properties. We arrived around noon and had no problem with early check-in. However, this time out they gave us a room in the south building. Warning: avoid it at all costs. It is the older wing of the hotel and it shows its age. The halls are narrower, the rooms a bit smaller. Even the phones are dated. We quickly called down to the front desk and requested a change in room, which was no problem. The north building is great, bright, clean and the rooms are spacious. However, they could use additional lighting. I would definitely return to this place though.

JoeA3011, Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Sixth floor balcony view"

5
14/10/2018

Great sized room on the sixth floor. Loved being able to open the balcony door and let the air flow in. Also able to sit out on the balcony and watch the tourists walk by. Ask for a "Tower" view, which has the balcony facing the action.

JoeA3011, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback. We hope to see you again soon.

"Could use a spruce up"

3
07/10/2018

Stayed in the south building, hallway had a strong chemical spell, small porch with a broken chair and no fitted sheet on the mattress, other than that clean enough and clean modern bathroom, would stay here again based on the price

JoeA3011, Manager at Best Western Fallsview, responded to this review
Thank you for your valuable feedback. We are in the middle of a three year renovation plan that will update most areas of the hotel. We can't wait to have you back again so that you can see all of the changes that we have made.

"Ok stay for the location"

3
04/10/2018

We stayed as part of a hockey team, First off, one of the few hotels that actually put all of our players in the same hallway so we did not disturb guests. Two thumbs up. The price was not bad but when you add in parking and accommodation tax?? it worked out around $165 a night. Disappointed that there was no mini fridge or microwave and obviously no free breakfast as there is an IHOP on site. Even with the 15% off, the IHOP is still crazy expensive. If you face the main drag, prepare for noise as it is busy with the casino and bars across the road. Rooms are a decent size and the upgrades were nice, the hotel still needs a lot of upgrades to compete with the nicer hotels in the area. My biggest complaint is parking, discounted cost from $20/night to $10 plus hst + accommodation tax? They overbook their lots and we drove around 15 minutes trying to find a spot of you get back after 10pm. They should know how many spots they have and how many guest paid before taking $20 from people wanting to go to the casino. For the right price we would stay here again...

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"hotel was skeevy"

2
03/10/2018

the elevator was hot , the halls were muggy and smelled , and the rooms were skeevy . the bathroom wasnt that nice either there was an ihop in the hotel , but the prices were very high and the restaurant wasnt very inviting . only there for 1 night . would have moved if we had to stay for more than 1 day

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I apologize for your negative experience. I do hope you stay with us again so we can provide you with a pleasant stay.

"Would not recommend this hotel."

2
01/10/2018

As a seasoned traveler, this is by far the worst best western I have stayed at. We had to move rooms 3x due to bees in the room. The IHOP restaurant is grossly overpriced for breakfast. We found a sweet buffet just across street for 10 bucks. Rooms are outdated and smelled musty. Front desk was pleasant and accommodating. Pool was good as was hottub but having stayed in many best westerns this is one I would not recommend.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I apologize for your negative experience. I do hope you stay with us again so we can provide you with a pleasant stay.

"FALLSVIEW - Niagra Falls - Room 385"

5
01/10/2018

Fab hotel,location & amenities. Off course not forgetting the front desk staff - Bret. ?? 5 minutes away from restaurants, Fallsview casino and within walking to many attractions. Max 10 min walk depending on the speed you walk to the falls. WEGO Bus service is on the doorstep. Not that I had to use it. $12 Cdn per person for 48 hours. Otherwise $8 Cdn for 24 hours. Fab hotel clean fresh modern large spacious rooms with clean bathrooms & vanity sinks. With stacks of towels & complimentary shampoo, body lotion and soap. The only thing you don't get is a fridge. I guess the ice bucket & free ice makes up for it ??! hairdryer, iron ironing board etc. Swimming pool & jet pool use. The front desk check in is quick & simple with efficient Bret who gives his 101% customer care. Makes it extra welcoming ?? Keep beaming Bret - show others how to greet etc - much appreciated. This also extends to Raj who was on the graveyard shift ?? Definitely highly recommended & will be returning again in the near future ??????

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review! I will definitely pass your feedback along to our team and especially Bret and Raj! We can't wait to see you again next time.

"Great stay, location and hotel"

4
01/10/2018

We love this hotel, no issues, clean quiet and comfortable with nice front desk staff. Love that we can put our kids to bed, go grab some take out dinner and enjoy a quiet dinner date on the balcony.!

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
We are so glad that you enjoyed your stay! We appreciate your feedback and hope to see you again soon.

"They tried to Photocopy My Passport...also tried hiding the Tourism tax on my $20 Parking fee."

1
26/09/2018

I stayed here on Tuesday September 25th 2018, Great place don't get me wrong! But when I checked in I used my Passport as ID and the receptionist checking me in tried to Photocopy it...I told her that I didn't want my Passport photocopied and she handed it back...This Hotel needs to respect the privacy of its renters! Also ask for the Niagara Falla tourism tax to be taken off your $20 parking fee! That's my advice.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I apologize for your negative experience. I do hope you stay with us again so we can provide you with a pleasant stay.

"A Must Try"

4
26/09/2018

The Fallsview Best Western has undergone some major renovations and the hotel is very nice and updated now. Our room had a brand new bathroom, all new carpets and was very spacious with a balcony overlooking the Skylon and Casino. The jacuzzi was super hot and so relaxing. Hotel has an indoor and outdoor pool. We had coupons to go to the Keg and the hotel offered us a free ride in their shuttle bus to the restaurant as well as a return trip! Would highly recommend the Best Western Fallsview, if you go during the week and off season the rate is $65 per night and offers many coupons for various restaurants and attractions!

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"the Hardys"

5
25/09/2018

nothing but praise for Best Western.. great staff and friendly atmosphere. cleanliness of the room was impeccable.. will be staying again in the near future.. will be passing the word around.. Again thank you

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Couples getaway"

4
18/09/2018

Great area & hotel with lots of coupons for eating and other activities except for what and why we actually went for. Our wine tasting and chocolate factory tour we found out at check-in were not possible as it was a "Block- Out" day, even though I called the hotel directly the day before to ask about the tours and times. We ask about early check-in which we didn't have to pay for as room was ready ahead of check-in time. We had something to eat at hotel's IHop eatery, did the casino and decided to check out and head back to our home city. This package was bought through Travelzoo and did mention that it included the tours.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"great hotel overall"

4
18/09/2018

save your best western points to pay for this hotel on weekends as the rates are quite high, this is an older hotel on the outside but the inside was immaculately renovated, it was a pleasant surprise

JoeA3011, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback. We hope to see you again soon!

"Not as advertised"

1
13/09/2018

Been a BW Gold Rewards member for years. This location does not offer the usual benefits fir gold members. Ads show rooms with huge windows. I am in the basement, with 18" windows looking at car tires in the parking lot. Nice location, and it is quiet.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Net Our BEST Western Stay"

3
11/09/2018

Luckily just a 2 Night Stay. And Thankfully the 3rd visit to the Front Desk for the Check-In to get the "Right" Room finally worked out. It was the last chance otherwise we would have requested a Full Refund to go elsewhere. Michael at the Front Desk was "EXCELLENT" Very knowledgeable, professional & patient and he definitely made our stay much more comfortable than it started out. Provided us with a Great Italian Restaurant recommendation too! Thanks Again.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I apologize for your negative experience. I do hope you stay with us again so we can provide you with a pleasant stay

"Great Beds, Great Location"

3
11/09/2018

Clean, comfy beds. Wonderful location close to everything. IHOP on site with good food. More attention is needed to amenities as our toilet didn't flush and our telephone didn't work at all. Parking is limited and awkward especially when you have to pay for it!!! Otherwise, nice for short stay and would go there again if the price was decent.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Always a great stay at the Fallsview Best Western"

5
11/09/2018

Renovated rooms are lovely, great spot near the falls & casino, great staff too, always very friendly and helpful. Walking distance to all the attractions and restaurants. Looking forward to returning soon.

JoeA3011, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback. We hope to see you again soon!

"Staying to attend a wedding"

5
10/09/2018

Staying at the Best Western was a great experience. It was clean and comfortable. The staff were polite, neat in appearance and security was top. We really enjoyed talking to Chad, he was the parking attendant. I wasn't really impressed with the IHOP restaurant. The food was expensive and wasn't very good, on the other hand the waitresses were very attentive and efficient.

Joe A, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. We look forward to your next stay!

"True solid 3*"

3
04/09/2018

Although in the weekend and for long weekends rates are so high, this hotel is truly a solid 3.5* hotel. Location is just across Hilton Casino, short distance to the falls or Clifton Hills, one of the best locations in Niagara Falls. Rooms are very clean, spacious with all you need in the room except maybe a fridge, but fridge not many hotel rooms are offering. Hotel has 2 pools one indoor and one outdoor, during our stay we enjoyed the outdoor pool which is not very big, but clean and convenient in the summer. This is the perfect mid-budget hotel in a great location.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback and look forward to seeing you again soon!

"Great price and comfortable room"

4
04/09/2018

My stay here was positive and easy. Rooms are a little old but for the price and convenience who cares? The hotel staff was great but the house keeping team were unreal nice and polite. They are lucky to have them.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback and look forward to seeing you again soon!

"Average"

3
02/09/2018

Everyrhing is average i guess, absolutely normal rooms just the pillows and beds were very comfortable and we got coupons for breakfast at the Ihop restaurant downstairs.Compared to the price it is absolutely perfect and it is very close to everything.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback and look forward to seeing you again soon!

"Weekend Getaway"

5
30/08/2018

Loved the location...the service...the room accommodation!!! Had a great time with ample space for my family which includes 2 teenage girls!! :) The only complaint (if you want to consider it a complaint :) the TV location in the room was not centered.. in a nutshell this will be our family hotel going forward. Thank you!!

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to your next stay!

"BW Fallsview"

1
28/08/2018

This hotel is great. Service, amenities and staff all made for a wonderful stay. The hotel is also very close to the falls, casinos etc. We loved the indoor pool. We have no problem recommending Best Western Belleview to others.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We hope to see you gain soon!

"Clean & Friendly"

4
28/08/2018

Staff was very pleasant and helpful, nice place to stay, location was great, nice continental breakfast. Laundry mat on site which is great for bikers Would recommend this place to everyone, they will even shuttle you to the casino

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to your next visit!

"Disappointing for a BW property"

1
27/08/2018

I stayed at this hotel for three nights at the beginning of August. When I arrived I was directed to go up a fair sized flight of stairs with my heavy suitcase, laptop bag and purse with no offer of assistance. The room was spacious and clean but lacked even basic amenities; no safe, no fridge, not even facial tissue in the bathroom. There was a small coffee maker. Cups for hot and cold beverages were disposable and each were individually wrapped in plastic which I believe is irresponsible from an environmental perspective. When I returned to my room from my conference on the second day a bag of garbage had been removed from the bin but left on the counter and the cups I used had not been replaced. A call to guest services resulted in an hour wait for cups when I wanted to get in the shower to get ready for an evening out. My bill seemed extremely high for the quality of the room and service and was not at all consistent with what I have come to expect from Best Western.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize about your negative experience. I will share your comments with the staff.

"Not As Good As It Used To Be"

2
24/08/2018

We were disappointed about how downhill this hotel has gone since the last time we stayed here.The bins still had sticky garbage in them, there was hair in the dressers and the water pressure and temperature was not that great. I was either scalding myself or freezing while I attempted to find the right temperature. We also found it very strange that there was no mini fridge in the family suite and that the bedroom didn't have a door on it for privacy.Because we were only staying 2 nights we decided it wasn't worth the trouble to try and speak with management as the issues tended to occur at night when our young kids needed to be in bed.We were also disappointed to learn after the fact that despite having vouchers included in our room package to visit various attractions we were still required to pay an additional fee at each of the attractions.The upside to this hotel is that it was one of the more affordable options near the busier tourist areas, especially the newer casino and the horseshoe falls.

"Run down"

1
23/08/2018

We arrived and found out we had to pay for parking! Then we had our room on the rundown part of the hotel...which they dont show you on the pictures! Very hot and muggy in the hallways! No safe in the rooms! No breakfast included! Showering with both feet in water( bath didnt drained properly) Girl at front desk rude! For the price we paid $260 a night..i expected alot more! Very disappointed! Will never go there again. We already booked for thanksgiving long weekend somewhere else! Seriously look into updating ur rooms and changing your ways of doing business..u just lost a customer! ??

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I apologize for your negative experience. I will share your comments with the staff.

"Need upgrading "

3
20/08/2018

The hotel was ok, but it needs an upgrade, no in room fridge or microwave and the air conditioner is very noisy the staff was pretty friendly but the check out system is really terrible check out is at 11am and the line build up was ridiculous it took me about 30min just to check out

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for your negative experience. I hope you decide to stay with us in the future and allow us the opportunity to provide you with a pleasant experience.

"Dated rooms"

3
16/08/2018

Not the best hotel we've every stayed in. The room 421 was next to a skyway with a bar on the balcony door. The air conditioner worked overtime to little effect. The view from the balcony was a wall across a driveway. There where much better looking rooms in the hotel and staying in one of these may have given a higher rating.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for your negative experience. I hope you decide to stay with us in the future and allow us the opportunity to provide you with a pleasant experience.

"My Beast Western Fallsview stay"

4
14/08/2018

great room,great location just 2 km away from the falls, very satisfied, close enough to walk there yet far enough away that it wasn't to congested. very pleasant and help full staff .My only complaint is that it was the first time i had to pay for parking in a hotel parking lot.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to your next stay!

"Disgusting hotel"

2
13/08/2018

We checked in and immediately noticed a dirty sock on our bed. Thankfully, the staff was great at the front desk and upgraded us to a new room. We thought it was an upgrade until I turned on the light and instantly a bug fell. As if that wasn't gross enough, we were laying in bed and saw the same bugs crawling on the ceiling. This hotel has also been known for bed bugs. Overall, this hotel is NOT worth your money. The rooms are outdated and the housekeeping needs to get their act together. The location was great, but your better off paying more money for a decent hotel that actually cleans their rooms.Would NOT recommenced to anyone.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for the issues you experienced. I hope you decide to stay with us again to allow us the opportunity to provide you with a pleasant experience. I will share your comments with the staff.

"Worst Western - Filthy rooms and rude staff"

1
11/08/2018

We stayed at this godforsaken hotel for one night on August 7th, 2018, and had a horrendous experience. We were two families and had booked two separate rooms; when we reached at 3:15 pm, we were told one of them was ready and the other wouldn't be ready until 4 pm. The room we did get on time smelled awful - the carpet smelled like someone had urinated on it and the stench was unbearable. When prompted by the front desk to do something about it, the housekeeping staff only sprayed some air freshener and admitted they had no other solutions and that the smell would persist. They also told us that the room we were waiting for until 4 pm had been cleaned, ready and empty since 1 pm. When we discovered there was no mini fridge in the room to keep water in, we were told there was a surcharge of $20 for the fridge. They told us to use the ice machine, which it turned out, didn't work. Later, when we tried an alternative room, it too smelled horrible. When we confronted the manager about the stench and asked why she lied about the first room, she exercised her hotel management tactic of denying that there was bad service and instead gave us attitude. She said she couldn't do anything and after we pressed the issue further, she offered some measly points for future stays. She was incredibly rude and shameless in trying to downplay how atrocious the rooms were. Instead of being understanding or taking ownership for her inadequate management of the hotel, she said we were being unruly and "had to stop yelling," which we were not. For anyone considering this motel, forget about its proximity to the falls and spend a little more for a decent and clean hotel. It is clear what their hotel management philosophy is: keep the rooms in barely habitable condition, disallow guests to voice complaints and shamelessly avoid taking responsibility for your terrible service.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review. I do sincerely apologize for your negative experience at our property. I have shared your comments with our upper management team as well as housekeeping and front desk management. I hope you do choose to stay with us again so we can provide you with the superior experience that we are known for.

"Just be mindful"

4
11/08/2018

Can't beat the location. Only 2 blocks from the falls. Hotel is clean, but looks like it hasn't been updated since the 1970s. What bothered me the most was the breakfast. Seems like IHOP has some sort of monopoly here. There are several of them in a 4 block radius. Therefore, no continental breakfast is offered. And it is crazy expensive. But overall, you can't beat the location.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your feedback, we appreciate your feedback.

"Great Location, but No Frills Hotel"

3
10/08/2018

The location was great for the purposes of our stay. It was very busy during our stay (weekend), but overall, the hotel cleanliness was okay. Definitely a no-frills hotel, no special amenities, not your five star hotel. But good if you just need a place to sleep. Parking was $20/night, which I wasn't aware of before selecting this hotel - didn't see it obviously listed on the website.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback.

""Helltel" is not as pictured, dirty, stinking, and dated with a good location if you don't mind paying $20/night to park"

3
10/08/2018

If you can get past the lack of cleanliness the location is supreme. Although it is called Fallsview there is no Falls View. The biggest surprise was the $20 a night parking fee at the hotel. The South Tower is in a total state of disrepair and dirty. It looked as though the windows haven't been cleaned for years and there are actually handprints and smear stains on the walls. The chairs in the room are stained, the bottom of the bathtub is stained black, it appears that there are black mold spots on the wall in addition to hairs in the bathroom, some of the towels are actually gray and some have holes in them. It's nice that there is a balcony however the lock doesn't work on the door and there is a bar instead. The bed and the pillows were comfortable but there are no fitted sheets or even flat sheets that properly fit. The hallways and the elevators were downright stinky in the South Tower! It is not as pictured! It was quiet though. We walked through the North Tower and it didn't stink and the walls weren't stained and the windows seem to be clean. But the $20 per night parking was too much!

"Don't Waste Your Money"

1
09/08/2018

My family was placed in the south building. It was horrible. Outdated, stained and musty odor is how I would summarize my room. Our room was on the first floor. The sliding glass door opened up to the parking lot. My daughter had an asthma attack in the middle of the night due to the musty, moldy smell. This part of the building did not match the pictures on the website. There wasn't enough parking so we had to park in the lot next door which is a gravel parking lot. Save yourself the disappointment of spending hard earned money on this hotel. We ended up paying extra to stay at another hotel for the last two nights of our stay--that's how horrible the room was! On a positive note, it is close to the falls and restaurants.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for your negative experience. We hope that you decide to stay with us again to allow us the opportunity to provide you with a pleasant experience.

"Average Hotel, good for the money"

3
07/08/2018

We stayed at this hotel on Civic Holiday long weekend, needless to say every hotel was overbooked and over priced. We picked this one because of the proximity to the falls and the price. It was clean and quiet, nice outdoor pool if you are travelling with kids. We only stayed one night and I think that's all I could handle .... I wouldn't suggest it for a long visit, but definitely a clean , affordable hotel in the falls.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We hope to see you again very soon!

"Love it QUALITY PRICE ON THE DOT"

5
07/08/2018

Love our stay we have scooters for our mobility and we could even bring them in our room with no issues what so ever excellent staff room very clean, balcony with a view on the fireworks every night loved our stay.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We hope to see you again very soon!

"wonerfull stay"

5
02/08/2018

this is a really nice hotel ,,nice staff polite and quick ,,our room 667 was so big for a party of 4 and we had a balcony where we saw the fireworks at 9/45 pm , thy have an indoor AND outdoor pool both very clean ,,thy are on a bus line (blue ) right outside the door( TO MARINELAND )and other places ..we didn't use bus much because you walk down the hill and you are at the falls ,,we caught a taxie only once ($10 ride )thy have an arcade and a I HOP restaurant its a little dear(hotel gave me some coupins for breakfast ) BUT A LONG WAIT AFTER YOU HAVE ORDERED but staff nice there are lots of places to eat out side ,,. Casino minutes across road ,,its paid parking and thy give a ticket for your car window but its still a hit and miss if you get a spot when you get back ,,that's my only negative comment about this great hotel,,its a little on the high price side but it was worth it,and it was JULY HIGH SEASON TIME , only not the parking ..,,go check it out

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to seeing you again very soon!

"wonderfull stay here"

5
02/08/2018

this is a wonderful and clean and courteous hotel ,, walking distance to falls but also on a bus route (ours was blue line ) they also have a shuttle bus to take you places ,,the indoor pool was fantastic for the kids ,and thy also have an outdoor one ,,they are both very clean,,, my room with 4 people in was really big (667) we saw the fireworks from our balcony ,,I have no negative words about hotel ,,only the parking ,,but thy are so close to falls anyone can park and walk away leaving you no place(even with your parking pass from hotel ) when you get back (but not really the hotels fault ,,thy cant watch every one who parks there ) so go and see for your self why I like this hotel .

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to seeing you again very soon!

"Cute hotel, needs some updating"

3
02/08/2018

The hotel grounds are very clean including the outdoor pool. The indoor pool was clean, a little dated but the worst of it was the air quality-too much chlorine and in a small high humidity area. The staff was incredibly attentive and polite during check in, it was the only time we really spoke to them. We were placed in the south building. It seems as though the rest of the hotel has undergone renovations or is just newer. First: ask to not be in the south building. Our room was older, but it was very clean. We were also supposed to have 2 double beds, but got upgraded to 3 which was pretty sweet as my kids got there own and we had like a little attached room. Our carpeted floor felt damp, the a/c was left on for us, so it may have been a contributing factor, it wasn't hot enough for ac so we immediately turned it off and opened the patio door. The carpet runner that lined the walls, replaces baseboards, it was peeling off, and the bathroom sink drained very slowly. There was not a little bar fridge, although I cannot confirm that one was advertised at booking, but it would have been helpful. Beds were super comfy, pillows were so-so. The elevator is small and very slow in the south building. All in all, a great little hotel in need of some updates. The rest of the hotel when we walked through was very nice. Maybe the south building is next for Reno's in their off season. Very close to amenities.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I appreciate you taking the time to let us know what you liked and where we could improve our services. We look forward to your next visit!

"The section by the mini mart needs to be shut down and reno'd ASAP"

1
01/08/2018

If you've ever tried to book a room last minute in the falls on a Saturday night in the dead of summer, then you already know the prices are INSANE. We paid top dollar for this room - my husband wouldn't tell me exactly how much but it was more than $300. Despite this, we were put in the old building (by the outdoor pool and mini mart). It was such a horrible room. The hallways leading to it were dark and smelled bad, with stains all over the carpets. The room looked like it hadn't been updated since the 70s or 80s. The bathroom was old and gross (I wouldn't even shower in it). The furniture and fixtures were old, cheap and/or broken. We pulled the comforter off the bed (gross) and then checked to make sure the sheets were clean and that there were no bed bugs. The bed squeaked if you even slightly moved a muscle on it, but it was admittedly clean. So, we decided to just suck it up and not let this awful room ruin our weekend away. Honestly, I would still be feeling ripped off even if we had only paid $100 for this room - it was that bad! I would never recommend to anyone, nor will we ever return.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for your negative experience. I will share your comments with the staff.

"One Night Stay"

5
31/07/2018

Very pleased with the hotel. Room was large. Could do with an decor update but it was clean. Check-in was excellent. Got a room on the 5th floor that was quiet. Shower pressure was great. Outdoor pool was nice, didn't use the indoor one because it was too hot. Would stay again. All employees that we encountered were friendly and helpful.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We hope to see you again very soon!

"Nice hotel , near all sites"

4
25/07/2018

Have stayed at this hotel before , never had the oversize room. well worth the extra price huge bathroom with separate shower and janaza tube . lots of extra space in room. Ihop on site great for breakfast , near the casino if your into gambling . only thing I didn't like was paying for parking on site but guess that's what it is for a the city. friendly and helpful staff.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We hope to see you again very soon!

"Worst Stay Ever"

1
25/07/2018

Very dated and shabby looking hotel. Pricey parking, very pricey breakfast, no mini fridge, garbage in the halls and uncomfortable bed. The very worst experience I've had with travel, we left a day early.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for the negative experience. I will share your comments with the staff.

"Decent"

3
24/07/2018

No fridge in room. Outdoor pool is pretty good. IHOP is terrible, Go somewhere else, there's lots of other places to eat nearby. Quiet place and good location. Close to Falls. Get what you pay for. Front desk staff are funny.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review. I apologize for your negative experience at the restaurant. I have forwarded your comments to the IHOP management team.

"Huge room, nice stay"

4
24/07/2018

We stayed for one night, we had the tower view and was quite pleased with our room. We had 2 queen size beds and it was so spacious, there was a counter with a sink just outside of the bathroom which gave us lots of space for getting ready. Our view from the balcony was the skylon tower. Yes the carpet is outdated, so what. It is a pricey stay but we enjoyed anyway. The only negative thing was the elevators were slow, so we used the stairs. Great location across from Margaritaville, and close to Fallsview casino. We would return here.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback! We look forward to seeing you again.

"Great stay at Best Western Fallsview"

4
23/07/2018

Great balconies and wonderful staff! Accommodating and friendly staff. Great location. Members get discounts on parking and points never expire. Casino coupons are not accepted during peak months of summer but are great to use in the winter. Dinner coupons are not too great. Look for deals!

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to seeing you again very soon!

"Look at staying at another hotel"

1
20/07/2018

The hotel is out dated and old. The pools are dirty. Things don't work in the room. Charge you to park your car and are only told about this when you check in. Make sure you ask to get the Niagara falls tourist tax off your bill.

"Booked here but got moved. They said maintenance issues..."

1
20/07/2018

We booked here last minute late one evening through an online site and showed up tired and ready to call it a day. Well... thats when it fell apart. We had to carry our bags a long way because the parking is less than convenient. The front desk isn't obvious so it took a while going to 3 different doors to find it. 20 minutes after arriving we get to the desk to find a lineup and one your lady working. She wasn't very nice or pleasant or happy to begin with. Her approach to customer service leaves plenty of room for improvement. After a wait of 10... we have been here on site now for more than a half hour. We are told the room is under maintenance and they need to move us to another hotel. The other hotel was difficult to find. We were given the wrong paperwork to give to the other hotel. The other hotel had equally odd parking schemes and that cost us an extra $30 over the other place. This was not a good experience. I am thinking they oversold. The BW was full. they were shipping their oversold out to another hotel. This area was busy.

"Vacation with kids"

4
17/07/2018

Great price and location is close to main attractions but far away for it to be quiet and relaxing. All in all not a bad stay . Staff was courteous and helpful with directions. IHOP way over priced !!

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to having you stay with us again!

"Good Place to Stay"

5
16/07/2018

The front desk staff was excellent. The hotel was clean. The location was great if you do not want a view of the falls from your room. The galleria and casino are across the street. You can walk straight down to the falls, the walk back up is not an easy walk, but you will need to do this walk from any hotel. The IHop on premises was good. Most restaurants are really expensive, this one included. The food was excellent and our waiter, John, was great.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback. We hope to see you again soon!

"Large clean rooms, great location"

3
16/07/2018

Stay two nights Friday and Saturday. This location is one block from the falls and we had a large balcony facing the skylon Towner and the Casino. The room was very large and comfortable beds. Very clean and our room was up dated. One note, that there is no microwave or refrigerator. They have special coins to use for the soda machines in the room and it cost $3.00 per coin, so ice would suggest bringing a cooler and your own drinks. They do have an ice machine on each floor. our floor was out of order so we went to the bottom floor and got ice. There is no free breakfast here, they do have an IHOP attached to hotel, it cost $76.00 american for breakfast for 3 of us. The only problem we had was that a room next us checked in Saturday and started partying in the afternoon, they where screaming off the balcony to people in the parking lot. The parking attened was there and did not notify the office, so after 45 mins. of this i hade to call down to the desk. Then about 2:30 in am some one was pounding on there door for 30 mins and i had to call down again. I did talk to the desk about this when we checked out the next day and they where helpful.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! I sincerely apologize for your negative experience during your stay. I have shared your comments with the valet supervisor about the parking attendant on duty that day. I do hope you choose to stay with us again so we can provide you with a positive experience.

"Close to the Canadian Falls"

3
10/07/2018

Location is minutes from the Canadian Falls. Almost across the street from the Casino with many other attractions near by. They have an indoor and outdoor pool. The outdoor pool had a perfect view of the Fireworks that they sent off. Rooms where large enough for 3 people and could have been updated, but everything worked as expected.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback. We hope to see you again soon!

"DONT EVEN... AVOID AT ALL EXPENSE!!!!!!!!!"

1
10/07/2018

My family and I travelled from Ottawa to Niagara Falls to enjoy the beautiful scenery and views. We planned to stay overnight at Niagara Falls and decided to choose this Best Western hotel for our stay. The person at the check in desk gave us (what I think) is THE WORST room in the entire hotel because it was in the basement (-1 level). I pulled down the cover on the bed and I am greeted with a patch of yellow stains on the sheets. The more I reveal the bed sheets, the more stains showed itself. It is very evident that the housekeeping does an extremely terrible job at making sure their sheets are free of dirty stains. I immediately called up housekeeping and they did eventually come and change the sheets for me. Thank god the new sheets are clean. Honestly, I've had a decent experience with Best Western hotels in the past. I feel like they are definitely not the most luxurious hotel, but they are acceptable and quite decent for their affordable price. However, after this stay at Best Western, it will be my last. I will have no doubt choose a Holiday Inn over a Best Western if I have the choice of both. Moral of the story: if you are considering staying at this Best Western beside Niagara Falls, stop thinking about it right now, and just simply book the Holiday Inn right across the street.

BWFallsview, Manager at Best Western Fallsview, responded to this review
I apologize for your negative experience. We hope you give us another opportunity to provide you with a pleasant experience.

"Satisfied for the price"

4
10/07/2018

The location is great for the casino and the falls. The room was clean and spacious. Our room was right by the pool which was fun. Parking was a bit tight. Ice machine was hit and miss. Staff was friendly. The on-site restaurant and convenience stores were very expensive.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback.

"Great location for the money"

5
10/07/2018

We stayed two adults and two kids in late June. We found it good value, especially considering the location, easy waking distance to the falls and attractions, also lots of food options nearby. My kids used the pool and its small but great for cooling off (it's outdoor). Paid parking seemed a bit high but so convenient we just paid it and got on with enjoying ourselves. Wi-Fi was good, comfort overall was also good.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback.

"Ok"

3
08/07/2018

It's a nice, decent hotel. It has the basics. Ok if you're there for a night. If you're looking for upscale, this isn't it. We did have a comfortable stay though, slept well, which is really the only thing I care for after walking all day, no noisy young people ??. Do bring your own pillow though and towel, theirs are worned out. Manager was nice to let us keep our car at the lot while we went for breakfast... Thank you for that ??

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review. We appreciate your feedback! I have shared your comments with our staff.

"Our stay"

5
05/07/2018

We stay here from June 27-July 2, our son was getting married, husband and I were very happy with the stay. Checking in was quick along with checkout, staff was pleasant and efficient in doing this. On the first night we had an issue with the a/c making noise and was promptly fixed. Found the hotel clean, we were on the 5th floor facing the tower. Parking was ok, one night couldn't find a spot to park and spoke with the front desk and they have an overflow parking lot next to the hotel which we used. Close to the falls which we enjoyed our walk too. Did not eat at the IHOP so can't comment on that. Housekeeping was great. All staff that we encountered were very pleasant. Saw many people, using the pool. Would highly recommend this hotel. Can see the fireworks from the hotel.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! I will share your comments with our team. We hope to see you again in the future.

"Clean and Convenient"

4
03/07/2018

This is a clean hotel with lots to do within walking distance. The falls are only about a 5-10 minute walk which was nice. The casino is right across the street which was convenient too. There are lots of restaurants around including the IHOP that is attached. Good food! The only downfall was that music could be heard playing from a bar across the street until late in the night. If you have young children you may want to inquire about this before you book, but overall it was a good experience :)

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We hope to see you again soon!

"Parking scam"

1
01/07/2018

I would like to share the terrible experience I had with the parking in this hotel. It is Canada Day and parking rates are hiking. I saw the parking sign 5$/day and I parked the car. There was no rep and it was written to go to the reception to pay. Good 5 min walk. I went to the reception and waited 10 minutes to get o get to the receptionist. After 10 min wait I got to the reception and the person did not know about the parking. She went to ask internally. A guy came and he said the price is 10$. I told him I parked because I saw 5$ and by the consumer laws in Ontario he needs to respect the price he displays and I gave him the money. I told him I am not happy with the service and I will put a feedback on the web and the social media. He said he is the manager (young getting bold guy) and he denies me to park in his area. I do not really care about the money, but it is more a principal. If this brand treats their customers for a small thing like parking so bad, how would they treat their customers for bigger things like rooms, dining etc.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for your negative experience. We hope you give us another opportunity to provide you with a pleasant experience.

"Beware of Hidden Fees!"

2
25/06/2018

The hotel itself was ok. Decent service, but not necessarily "with a smile". The parking lot/room layout was a little odd, and it appeared to me that you have a bit of a hike unless you find just the right parking spot and have just the right room. The room was fine, but understand that rooms don't actually have any views of the falls. Be aware that there is a $15 fee per night to park your car there. This is NOT advertised on the website and was a surprise at check-in. I would have rated the hotel higher, but when I mentioned this on Best Western's "how was your stay" survey that goes to the hotel, all sent back was the template "thank you" response, so they either didn't even bother reading my survey or they don't care that the fee isn't advertised. They also charge for late check-out, which I have never seen before! That was something I missed on the website, and then obviously misunderstood the desk agent when I called to ask about a late check-out, thinking she said they would charge $20 if I checked out more than two hours after check-out. Nope, it's ACTUALLY $10/hour even though the housekeepers are there anyway and may not even get to cleaning a room until an hour or two after check-out! I would have loved to have a mini fridge in the room, but there was a fee to get one of those also!

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We apologize for your negative experience. We do have parking is displayed on our website. I can assure you that we do read each and every survey response and share all feedback with our team! I hope you choose to stay with us again so we can provide you with a more memorable experience.

"Neat value near the falls!"

4
23/06/2018

Bring your own pillow! That's the only negative I can give you. Not fancy, not upscale. Just a nice place to stay with a decent room. Didn't love the attached IHOP, but a few blocks away is a great $6.99 breakfast buffet. Parking isn't free but nothing is in Niagara, so no different than any other place. The Mini Mart had good souvenir prices. Close enough to the Falls to walk. The bed cover was cumbersome and noisy, and didn't like the pillows at all. But the staff was nice and friendly and the room was no frills but great value. Nicer than the “other side of town”. Would finitely stay again for the price (

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback!

"Very close to the falls"

4
22/06/2018

Good hotel located within 10 minutes walk to the falls. Is also close to clifton hill and attractions. The rooms are good with a nice sized balcony. The IHOP and arcade situated at the hotel are also nice touches. Overall would stay here again.

"Great hotel close to Niagara Falls"

5
21/06/2018

When we checked in our room was ready before the check in time which was great! Nice clean room with tea and coffee making facilities. There is an IHOP, arcade and mini market on site. The hotel is about a 10 minute walk to the falls which is excellent.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to having you stay with us again!

"Short Walk to the Falls, but a nice quiet motel"

5
18/06/2018

We chose Best Western Fallsview so as to not be in the "thick" of things with the business of the tourist areas. We found the room clean and very spacious. WIFI worked great, no issues there. The service staff was helpful and kept our room very clean. The only drawback we found was that there was no refrigerator in the room. We had to fill a bag with ice and put it in the sink to keep our soft drinks cold. We watched the fireworks from our balcony each night and had a beautiful view of the Skylon tower, which is also an excellent place to eat dinner.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback!

"Great Stay at Fallsview Best Western"

4
18/06/2018

Great place close to the casino and the falls at a great price paced on similar hotels close by. Clean and comfortable rooms. Very polite and courteous staff at check in. I highly recommend this hotel !!!

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! I hope we see you again in the future!

"Needs Updating!"

3
18/06/2018

You cannot beat the location of this hotel, 2 block walk to the Falls and walkable to almost all attractions. The staff at check-in was super friendly, helpful, made suggestions and answered questions. There is an IHOP attached to the hotel but breakfast is not included with your stay. We stayed on the 4th floor and I love that all rooms have their own little balcony with lawn chairs, nice breeze when the door is open. The rest of the hotel needs help. The elevator was small, dark, and smelled like dirty mop water. Our room was clean but in need of new furniture and did NOT have a frig or microwave. The carpet was old and worn, the small table wobbly and the dresser was full of dings and scratches. All of this pales in comparison to the bathroom issues. At some point, the bathroom door had been kicked in and the frame was cracked all the way down. There was a chunk out of the sink area, the lid to the toilet didn't fit quite right and the shower was DARK. Hot water pressure fluctuated a lot and I had to step back once to keep from getting burned. We had a great time while we were in Niagara but will probably choose another hotel next time.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! I sincerely apologize for the negative experience you had during your stay. I do hope you choose to stay with us again so we can provide you with a more positive and memorable experience.

"Okay for the price"

3
13/06/2018

It is in a great location. However I would have been upset if we paid full price and not have got a good deal. I reserved a room for 2 people, when I got there they told us we had 2 beds. I had to pay to upgrade to 1 king bed. Our room did come with a Jacuzzi tub, which was nice. We could also see the fireworks from our balcony (not the falls as they have no fallsview rooms). The hallways, common areas, and rooms seem a bit outdated and run down. The shower was very short! Both my husband and I had to bend to fit (I'm 5'7). For the price we paid, I would stay there again. Just make sure you get a decent price

BWFallsview, General Manager at Best Western Fallsview, responded to this review
Thank you for your review! We hope to see you again in the future!

"Photos online are not of this hotel"

2
12/06/2018

First impressions are very important and this place is nothing at all like they advertise. The staff was friendly upon checkin but the rooms are filthy and there is a musty odour throughout the hotel. Overall I would definitely not recommend this hotel. They are many better options in the area for similar prices.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for the negative experience. I will definitely share your comments with the staff. Thank you for your feedback.

"Comfy Bed"

5
08/06/2018

Stayed at the Best Western for 2 nights for my birthday. Upon checking in I told the the front desk staff (cant remember his name but he was amazing) that my boyfriend and I were there for my birthday. We were upgraded to a king suite at no additional cost. The bed was so comfy, my bf has back pains and for the first time in months he slept through the night and woke up without any pain. Would definitely recommend staying here to anyone, and will be staying at the Best Western Fallsview on our next visit.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I am glad to hear about your positive experience. We look forward to your next stay!

"Could be better could be worse"

3
06/06/2018

Check in was polite and efficient. Not overly talkative but long days will do that. We had a king room 4th floor. And it's a large room with a comfy enough bed. However the room was dirty, not filthy but enough to notice. Stray hairs and not vacuumed. There was cigarette stuff on the balcony from ashes to Tobacco to packaging. The windows have not been cleaned at all and there was white stuff on the faucets and shower head. When I called the desk they said they would bring someone up. Half hour later nothing. I called again and spoke to the manager who offered to change us rooms or send cleaners. We were fine with it being cleaned. They were Polite and kind about the issue. However would have been nice to be done in the first place. The tv wasn't working and the toilet paper isn't the best so bring your own. Parking is expensive and if the hotel has many people you have to park in the back area so that's weird. For the cost I probably wouldn't make this my first stay anymore however I wouldn't argue staying there again if needed. Close walk to attractions. Not great views. And not updated ac heating units.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! I sincerely apologize for your negative experience. I have passed your feedback to our housekeeping team. I hope you choose to stay with us again so we can provide you with a more pleasant and memorable stay.

"Good room (King Suite)"

4
01/06/2018

Location of this hotel is key. Great for a visit to the c asino or nearby restaurants. Jacuzzi tub in the room (King Deluxe) was one of the biggest I have had and can certainly fit >2 individuals quite easily. Room is recommended but perhaps booking in advance may help with getting a fair price. Found it to be on the higher side in terms of value for $$.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We are eagerly anticipating your next stay with us!

"Great stay again"

4
01/06/2018

I stayed here for a quick getaway in May I was able to book with an awesome package The check in was quick and the fellow was courteous and helpful. The room was clean and spacious We enjoyed the balcony at night. The bathroom area was clean and updated. This hotel is centrally located for the Fallsview District and short walk to Casino .Parking is $20 We parked at the casino and walked luggage across. I would not recommend this if you have a family or doing more than a quick getaway. We will be back

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to your next stay with us!

"Location and Customer service"

5
30/05/2018

We stay regularly at this hotel because of its proximity to the casino. (right across the street) It is also only a short walk to the falls and sits right in the tourist area where you can find anything. This hotel staff have helped us tremendously to get the right room for us and continued to supply superior service in many areas. It is noticeable to me that the hotel is being kept clean and well maintained and someone is always working and available and friendly.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your positive comments. I will make sure to share them with the staff. We look forward to your next stay with us!

"Best Western Fallsview review"

3
29/05/2018

Great location within walking distance to Falls and Clifton Hills. I think the price for the room was high considering you have to pay for parking per night and also you have to pay extra for mini fridge per night. Overall its ok.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to your next stay with us!

"Rooms meant for tiny people"

2
28/05/2018

We were shocked with the small size of he shower we had to crouch to even wash our hair. The toilet was very small and the entire room was tired looking and outdated. There were no usb outlets for charging. I had to charge my phone in the bathroom due to lack of outlets. Towels were very little. Disappointed for $300+ there is no view and this is not a updated hotel.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for your negative experience. We hope you give us an opportunity to provide you with a pleasant and memorable experience upon a future visit.

"Niagara trip "

4
19/05/2018

Good location , 3 minutes walk to Casino . Large room , clean . Professional front desk . When we enter the room felt like in a freezer as the A/C was set to 56 F . We had to adjust it to 71 F. The parking is a little too high $20 .

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. We look forward to the opportunity to have you stay with us again!

"Hockey Team(s) - Very Disappointed"

2
15/05/2018

Booked a group of 45+ rooms at this property for a hockey tournament. Teams were located on various floors throughout the property, and despite available rooms, no effort was made to accommodate teams to be together. A hospitality room was booked, and paid for (full rate + fee's associated with maintenance removing beds and replacing with additional seating). Despite reserving and paying for two nights, maintenance starting reassembling our room at 8am on the first morning of our reservation rendering it useless for our group (tools, equipment and partially assembled furniture strewn throughout the room). Spent over 60 mins in line over three occasions trying to sort out the various issues with our reservations. As you can imagine, this is a significant investment of our vacation time spent battling to entertain children while awaiting responses from staff on how to solve our multiple issues. None of which were ever resolved to our satisfaction. As a manager of a spots team, I book multiple group reservations annually. I can say without a doubt this was absolutely the most difficult property I have dealt with yet for group reservations.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. I will share your comments with the staff. I apologize for your negative experience.

"Weekend get away"

4
15/05/2018

Very efficient, pleasant staff, clean rooms. Great location. Good value for the cost. Plenty of coupons which we couldn't use all of during a one night stay, but would have if time had allowed. Only wish there was a fridge available.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. I will share your comments with the staff. We look forward to seeing you again very soon!

"Excellent Value"

5
13/05/2018

The room was clean and the fixtures seemed newer even if the “bones” are a bit aged. Overall it is well kept. The front desk staff was friendly and great! My daughters were excited at seeing the arcade and they gave them some tokens to play. They also gave great advise for getting around the area. The parking lot attendant, Chad, was also a big help and very nice. I'd definitely stay here again.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! I am so glad you and your family enjoyed your stay. We hope to see you again in the future.

"Two nights at Niagara Falls, CN"

4
12/05/2018

The hotel location was in the middle of all the action within a nice walking distance. The room was very large with two queen beds, a lovely balcony, and 2 sinks (1 in the bathroom and 1 just outside the bathroom. Perfectly soundproof and very, very comfortable. Paid parking and no breakfast were two detriments. The pool and hot tub were very nice.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback and we hope to see you again in the future.

"Just about everything onsite, good location, decent rooms"

3
08/05/2018

The best thing about this hotel is it's location, a few feet away from Skylon Tower and 15 minutes away from Clifton Hill. Another plus is that fact that it has plenty of things onsite: IHop, Arcades, Vending Machines, Self Parking etc... The rooms might need an upgrade but are huge as well as the bathroom, clean and somewhat quiet. Front desk offers basic amenities free of charge (toothbrush, toothpaste, razor, shaving cream etc...) Considering the price and location, I would definately stay again.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I am glad to hear you had a pleasant experience. We look forward to having you stay with us again!

"Enjoyed our trip, close to the falls"

3
07/05/2018

Stayed here as part of a combined package, had a decent sized room which was spacious and clean. Breakfast is a typical Canadian fry up. The falls are only a short walk away, albeit down hill. Top tip, walk to the Cassino, right out of the hotel then go right to the viewing point. Either see the falls from there or use the lift to get closer to the falls. Costs a small amount though. Nostalgic arcade next to hotel is a good laugh. We enjoyed our stay and would recommend to others for a night.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to your next stay with us!

"Not good"

3
03/05/2018

We travelled all the way from England and was spending two weeks there. Room was terrible so we asked to be moved. To be fair the staff were polite and moved us straight away. My husband however had left some money, roughly £25, and our transfer tickets in the bedside table and didn't remember to get it and take it with us. The day after my husband realised what he'd done and alerted staff to this but no sign of the money or tickets. We tried on several occasions to sort it out but to no avail, we got nowhere. I suppose in the end you get what you pay for. I agree with one of the previous reviews, by far the worst Best Western I have ever stayed in.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for your negative experience. I will share your comments with the staff. Thank you for your review.

"Good value for money"

3
01/05/2018

We got a great deal through Travelzoo - $105/night for Friday and Saturday nights, + a bunch of coupons for the Keg, IHOP, Outback Steakhouse, Casino, and other things... Girls weekend, so we booked 2 rooms, and they were able to give us adjoining rooms. They were also great when we checked in, provided us with Best Western Rewards so that we only had to pay $10/night for parking instead of $20 without the Rewards Program. We were also able to rent a fridge for $20 for the weekend. No hidden fees anywhere. Check-in and check-out was easy and the staff were friendly and helpful. The rooms were clean, and reasonably updated. Every room has a balcony, which is lovely. I would avoid going to IHOP on site, as they are ridiculously overpriced, even with $15 off/couple breakfast was $50/couple. And service is hit or miss. We didn't have time to try out the pool or hot tub, but they looked well maintained. The rooms were very quiet, which was great, considering there were several hockey teams there, we didn't hear them in the halls or next door to us. The only real drawback was the parking; not nearly enough, the lot was always full, but we did always manage to find parking. Great location, so close to everything on Fallsview - lots to do in the area. Great for a girls weekend!

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I appreciate your feedback and will forward your comments to the staff. We hope to have you stay with us soon as we look forward to the opportunity to provide you with a pleasant and memorable experience.

"An unfortunate choice"

2
30/04/2018

Of all of the 100 or so Best Westerns we have stayed at this was far and away our worst experience. I'm a Platinum member and I know what to expect and this hotel/motel fell far short. And the rude staff at the IHOP made it worse. A 10 minute wait to get someone to take a to go order when only 4 people were dining, a half an hour wait for the order even though no one else came in and then to be told,

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for the negative experience you encountered at IHOP. I will share your comments with their management. I do hope that you found everything in your room to your liking. Thank you for letting us know your feedback.

"Good hotel for what you pay"

4
30/04/2018

This hotel offers a great value in Niagara Fall. Rooms are nice and the staff are friendly. We did not indulge in breakfast at the hotel as we found it to be extremely over priced. But otherwise close to amenities and walking distance to the falls.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your positive feedback. We look forward to having you stay with us again!

"Wouldn't stay here again"

1
30/04/2018

This hotel offers clean sheets with a good location but that is where the benefits stop. There is very limited parking which you have to pay 15 dollars a day. The lot was full and we had to park in the overflow lot. It was down the block out of view of the hotel and it was raining when we had to walk back to the hotel. When asked about the parking situation, the staff said we have to park down there sometimes too. I understand that but when I pay extra for parking I expect to be able to park in the hotel lot. The onsite restaurant is way over priced, our breakfast was 93 dollars (three simple breakfasts and two small orange juices). The rooms need updating, the lighting was terrible. The shower wouldn't drain. The internet was not working most of our stay, my cell phone connected but our laptop never did even in the lobby. The second day we were there, the maids cleaned the rooms on our floors and left bags of trash and dirty towels in the hallway until the next day. I wouldn't stay here again.

BWFallsview, Manager at Best Western Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns regarding the odor and cleanliness of hallways, so that we may improve any future stays. Thank you for bringing this to our attention. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service. I would like to apologise for your experience at the IHOP. Although the restaurant is onsite, they are a separate business from the hotel, but I will be happy to pass on your feedback to their manager.

"traffic bargain for the hotel"

4
26/04/2018

We had a special promotion - April, -hotel package $59.00 for two,2 queen beds, dining vouchers for many restaurants, chocolate F/X tour & tasting, Wine Touring Passes - all for 2 people, Admission for Niagara Falls Fun Zone, and Attractions at Captain Jack Fun Center -for up to 4 people .Last & not the least a bottle of wine as well as Two 425 Slot Play Credit for Fallsview Casinomor Casino Niagara

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I am glad you enjoyed the promotion. We hope to see you again!

"Excellent 2 day getaway"

4
25/04/2018

The room was amazing...... everything worked and was nicely laid out. Only complaint about the stay was the bed.....it was hard as a rock and was not a pillow top mattress. Not a good night's sleep at all. Other than that, the hotel was great. Stayed int he EAst wing and I think that might be newer

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We appreciate your feedback.

"Great value close to the Falls"

4
18/04/2018

We stayed for one night (our second time this year). Our room was clean and the bed was comfortable. The room was spacious, had a king bed and a Jacuzzi tub. The room had a balcony but it was too cold to be out on it. It is located very close to the casino and a short walk to the Falls. We had booked a package deal through one of their emails. It included a bottle of wine and all kinds of coupons including for the casino. As a loyalty program member parking was a reduced charge. We found the central elevators were slow. There were limited TV channels available.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I will share your comments with the staff. We hope to see you again very soon!

"WORST EXPERIENCE WITH THIS BEST WESTERN!!!!"

1
14/04/2018

I have had a nightmare of an experience with this Best Western (booked through Expedia). The Weather Network put out a severe weather warning: "Dangerous winter driving conditions are expected on untreated roads Saturday and Sunday, worsened by fallen tree limbs" They told us yesterday the manager would let us know today if the weather was bad enough to let us cancel our reservations and they said no! They would prefer we risk our lives than give us our money back. Would not recommend dealing with this hotel. Expedia said they understand and would refund our money, but it's up to the hotel and they won't. Overall a terrible experience.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for reaching out to us. I sincerely apologize that this has caused a damper on your special occasion. Unfortunately our cancellation is quite strict and considering we did have such a harsh winter this year, our hotel has not allowed cancellations for weather reasons. I do apologize for your negative experience.

"Stay here if you're going to Niagara Falls!"

5
13/04/2018

Awesome rooms that were very large and this hotel is in walking distance basically for all your needs. The staff were delightful and the hotel has been renovated so it is very neat and clean. I will definitely stay here again! Thank you Best Western Falls View for an absolutely magnificent experience at Niagara Falls!

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your positive feedback. We definitely are looking forward to your next stay with us!

"Would not recommend!"

2
10/04/2018

Our room was very old and in poor shape. There are no standard amenities that you come to expect from hotels such as mini fridge, microwave, cable package, etc. The TV had 7 channels. When we called down to the front desk to inquire on why most channels did not work they said maintenance would fix it. That never happened. We asked to be moved into a better room within 20 minutes of arriving. We were told that was impossible because they were booked solid. This turned out to be false as we called the 1-800 number and there were still rooms available. The arcade on site was terrible, as well. Half the games didn't work or ate our kids tokens. There are far better hotels in Niagara Falls for the same cost or less.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
My apologies for your negative experience. I will share your comments with the staff. Thank you for your feedback.

"Good value"

4
09/04/2018

Great staff, good value for the money. Good location. Has been updated within the last 12 months it was much needed. Great rooms now. Only draw back no Sports channels on the TV. It is the hotel I stay inn when I visit Niagara Can walk to the falls if like to walk. Across the road from the casino.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. I am glad you enjoyed your stay. We look forward to seeing you again in the near future!

"A Windy Day at Niagara Falls"

5
08/04/2018

Stayed here for one night the first week of April Had some concerns after reading other reviews. However, I had an excellent stay. Brett was very helpful at check-in. The room was clean and in excellent condition. We received a $30 coupon at check-in for a restaurant called the keg. Had a great prime rib dinner there. Hotel did have an indoor pool and hot tub. Jennifer was friendly and courteous at check-out. The only downside was that there was a fee for parking. it was rainy and foggy the evening we arrived and the winds were stronger than any winds I ever experienced the following morning. Luckily in was only a one block walk to the casino. I would definitely stay here again.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! I have shared your feedback with our team! We look forward to having you stay with us again in the future.

"A Wonderful Getaway!"

5
05/04/2018

The proximity to everything is the best! Can't see the falls, but they are so close you can hear them while you fall asleep, and walking to them takes no time at all. The staff are extremely friendly as well. They make you feel like you're staying with friends instead of at just another random hotel. I can't wait to go back and see everyone. Don't believe all of the bad reviews you read because my experiences here are always a 10 out of 10! - CK

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for the positive feedback. I will share all of your comments with the staff. We look forward to having you stay with us again so that we may provide you with many more memorable experiences!

"just ok"

3
05/04/2018

mattress and chairs in room are in need of a big update, other then that the place was great! great location for casino and shopping, staff was great and helpful in letting us know where the to go's were also if you are looking for a breakfast go to the spaceship 4.99 very cheap and great staff:)

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. We hope to see you very soon!

"niagara falls vacation"

5
04/04/2018

Clean, nice location, affordable, great customer service. We definitely come back 100% recommended. Great rooms, very comfortable beds. Great parking only 15 dollars por night, with a souvenir store with good prices.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your positive feedback. We look forward to having you visit us again in the near future!

"warm and friendly"

5
03/04/2018

Nice clean hotel with friendly staff. Very good value for the money.My Wife and have stayed here many times and will continue to do so because of the cleanliness and value. Niagara Falls is a great 12 month entertainment area with lots of great entertainment..

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your positive feedback. I will share your comments with the staff. We look forward to seeing you again in the future!

"Clean rooms great location"

4
02/04/2018

Nice hotel, not as fancy as some you see in Niagara but for us we just need clean and comfortable and we got that. We got an excellent deal on the room so the price was great and it included quite a bit of free things with it.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I am glad you had a pleasant experience. We hope to see you very soon!

"You can count on this Hotel chain."

5
29/03/2018

I always enjoy our stays with Best Western. Ask for the top floor with private balconies. Travelling with family we request rooms beside eachother so we can enjoy the view on the balconies while sharing time with our family.

"Will stay again"

4
26/03/2018

WE have stayed here several times and keep coming back. It is good value for your money we enjoy it every time When ever we can we always recommend this hotel to our family and friends. Thanks for a lovely stay

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your positive feedback. We look forward to seeing you again soon!

"Great Location!"

3
26/03/2018

Older hotel, but, you really can't beat the location! Got a great deal on the room and was upgraded to a King Suite. The hotel can be a bit loud, the walls are thin. Good value for the price. I would recommend.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for sending us your feedback. We hope to see you again soon!

"Not worth the price..."

3
25/03/2018

Rooms are old and outdated. The beds were soft but pretty small, certainly a double and not a queen. The balcony was nice to get some fresh air. You could hear everything, people above and below you, in the halls, in the room beside you. If you are a light sleeper (which I am not), you will not be happy. Shower was decent with good pressure. The pool was nice and heated as well as the hot tub but it looked a little mirky. Breakfast at ihop was amazing! For what you pay, stay somewhere nicer!

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
My apologies for your negative experience. Thank you for sending us your feedback. I will share your comments with our team.

"Great Night Away"

4
25/03/2018

I received a promotion email from Best Western and decided what a great deal it is and nothing better than getting away for a night. The rooms are very clean and everything was in great working condition. I did find that the bead was a little uncomfortable but do realize when it comes to beds, it is a personal choice. The staff are great! Everything is within walking distance and you couldn't beat the price!

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We hope to see you again soon!

"Very Happy With our Stay"

5
22/03/2018

We enjoyed our stay. The rooms were clean and fresh. Beds were Comfortable..Employees were pleasant and helpful. The Check in was slow but it seamed all guests got there the same time. We had no problem with that.

"Great hotel for the price!"

4
20/03/2018

Close to everything. We would definitely go back, and we would bring the family. Slow during check-in, took over a hour, but they did apologize, and they did try their best. Rooms are a great size, parking is reasonable for Niagara Falls.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. We hope to see you again in the near future!

"Putting the "Best" in Best Western"

5
19/03/2018

The staff was very friendly and Caitlin went above and beyond to make sure our stay at Best Western Fallsview was amazing. We loved the room, we loved the location, and we will 100% definitely be coming back soon! Really appreciate the free shuttle service too!

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your positive feedback. I will share it with all the staff. We hope to see you soon!

"Good and Clean, great location!"

4
18/03/2018

I have often overlooked this hotel when booking in Niagara due to the older look of the outside. I have to say that I am pleasantly surprised at how clean and updated the inside was. The rooms were large, comfy beds, extra bathroom counter space. I will certainly look into staying here again if the price is right. In summer months any place you stay in Niagara is higher in cost but when travelling in the fall, winter or spring this will be a place I look into for future trips whether for a girls trip or with family.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review! We look forward to having you back again in the future!

"Mixed bag "

3
17/03/2018

Met expectations for price I suppose . Parking was ridiculous , when we tried to find a parking spot after returning from dinner, the entire lot was full and we had to drive around for 15 min . Moved pylons to get a spot half in a snow bank. Told front desk at checkout , she handled it perfectly. Thanks. Solution: Hire a 24 hour shift lot attendant ... or use room card to swipe to get in lot with barricade . People not using hotel are parking there for free, taking up paying guests spots . We stayed here for arcade and 50% games weren't working . Solution: hire a game room attendant that can fix games, as well as attend to all the kids complaining they lost tokens in broken machines. Ihop breakfast TERRIBLE! I have no words . But I must offer mad props to the fabulous, polite, helpful, smiling housekeeping staff!!! They are an absolute asset to this hotel .

BWFallsview, Manager at Best Western Fallsview, responded to this review
I apologize that your experience did not exceed your expectations. I will pass on your feedback to the appropriate departments. We hope to see you again in the future.

"Poor Property Management & Manager"

1
15/03/2018

I would not recommend this hotel to stay at, being a local resident. I went to talk to the Manager of this property. Regarding a large group staying there in a few days & there were different rates. For different clients staying there, and wanted to address this concern. The Manager was rude and very distant about my concern, she basically told me to go to another hotel. And wasn't in a position to address my concern, asking for her supervisor. Was told to email her & she would forward it.. So I've also reported this to BW, overall customers service to be investigated. Truly she doesn't belong in the industry, that has so many tourists gracing our city.

"Very uncooperative staff"

1
12/03/2018

The only hotel in our 16 day USA trip that was uncooperative in assisting with rebooking due to a date mix-up with Expedia. In the last few days of our trip, we made some booking mistakes in that the days were mixed up - some of these were non-refundable bookings. We worked with Hotels and Expedia to sort most of these out, understanding that there would be small fees on some. The only hotel that absolutely refused to assist us with correcting this was Best Western Plus - Heritage Inn in Great Falls. We frequent Great Falls on numerous occasions throughout the year and promise ourselves never to book with a Hotel that refuses to help out their customers when booking mistakes are made. Scratch this one from our list for future bookings!

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
I apologize for your negative experience. I am not sure if this was supposed to be directed to our hotel as we are the Best Western Fallsview in Niagara Falls Ontario. I just wanted to make sure you are directing your complaint to the appropriate hotel.

"Amazing Deal"

5
08/03/2018

Paid just 55 plus 10 for parking and received 8 tickets for different attractions for the kids. Was amazing and kids enjoyed. For us adults we received 50 in casino money and wine tour package. Great deal. Beds are a bit hard and pillows a bit big for our liking but douvets are very comfortable and rooms are clean. On site Arcade was a bonus for the kids.... Visit fallsview best Western for their amazing packages.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you so much for your review. We are happy to hear you had such a pleasant experience. We look forward to the opportunity in providing you more memorable experiences!

"Great Value For The Price"

4
07/03/2018

My hubby and I went here for one night. Great proximity to Fallsview casino, great restaurants and the falls. All within walking distance. Looked like the room had been renovated, was clean and spacious. Would stay here again for the price.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. We look forward to having you stay with us again!

"Great Hotel and Proximity"

5
06/03/2018

My wife and I stayed on a Sunday and Monday night. Courteous, helpful and friendly staff. The rooms are very spacious, clean and comfortable. Every room has a balcony. Our room had been re-done so there was a new shower etc. Pretty well the whole first floor was closed for renovations, which this hotel is always doing. Great proximity to Fallsview casino, great restaurants and the falls. All within walking distance. Join Best Western Rewards program and get great deals by email. You also would save $10 on parking at this hotel.

BWFallsview, Front Office Manager at Best Western Fallsview, responded to this review
Thank you for your review. I am glad you enjoyed your stay with us. We look forward to the opportunity to providing you with more memorable experiences in the near future.

"Great Value For The Price You Pay"

4
01/03/2018

We got a deal through Groupon and paid about $90 CAD. It came with a certificate to the Keg, Ruth's Chris, iHop and a gaming credit. The room is by no means out of this world but it is clean and good enough to sleep. I'd recommend staying here if you want to save a couple of dollars and if you want to be within walking distance to the casino.

BWFallsview, Manager at Best Western Fallsview, responded to this review
Thank you for your review. I appreciate you giving us your feedback. We are looking forward to having the opportunity in providing you with more memorable experiences.

"Rock of ages"

4
26/02/2018

We came one night early to save coming the next morning at the crack of dawn. Clean room and friendly staff got compted for parking as it was very windy. Pool temp was a bit cool. Good water pressure in the shower. Lots of space in the room to walk around and nice desk and table and chairs four women shared the room and did not feel cramped close to the casino . Will stay here again

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. We hope to see you again soon!

"A good deal for the price. "

3
21/02/2018

We got an amazing deal for our room, which came with lots of extras, slot play at the casino and restaurant vouchers etc. We were going to a concert at the casino, which is really close by, a short walk. The rooms are large and clean, but dated, the bed was comfortable. A good deal for the price.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback, I will be sure to share you review with our entire team. We hope you consider staying with us again.

"Nothing short of a pain..."

2
20/02/2018

We were going for our 5 year anniversary and it all started even before we walked into the hotel. 1. Their parking lot is atrocious. You can't move or even find a place to park there. I had to park down the road until midnight, and then moved my car into the hotel lot once a spot opened up. And even then it wasn't at all close to our room 2. When we got into the hotel and we're checking in, we were told that our room wasn't ready. Took over an HOUR before it was. The manager on duty was of the attitude of “Oh well, have a seat and we'll call you when it's ready”. It's a hotel not a bloody restaurant. 3. The rooms are a nostalgic flashback to the 70s. Pocket doors with loose fittings, old showers where the nozzle is at your face level, and the fixtures in the room look like they were brought in a DeLorean. 4. There was hair in the shower, in the sink, in the tub too! We reserved the large king suite with a large jetted soaker tub and as soon as that was turned on, the grudge came out of the jets. Yes, there was that much hair. And someone had not bothered to clean their toothpaste grime off the counter so that was gross. The only reason this has a 2 Star is Jen (the girl at the front) was awesome and was doing what she could. But overall, I wouldn't stay here again. Outdated, fine. But not a fan of waiting an hour past check-in time and then having to clean the room myself

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry to hear of your experiences and that we did not exceed your expectations during your recent stay. I will be sure to share your feedback with the appropriate departments. I hope you will consider staying with us again so that we can provide a superior experience.

"Will defintely be back!"

4
18/02/2018

We spent 2 nights at the Best Western Fallsview last week. I booked a great deal and was a little sceptical of what we would get. We were totally impressed! The hotel is close to everything; casino 10 minute walk, the Falls a 15 minute walk (can't see the Falls from the hotel), restaurants everywhere. Our room was large and looked like it had been recently renovated. The beds were very comfortable. The housekeeping was perfect, spotless. Cindy at the front desk was very helpful. The in-house restaurant was pricey, but we found lots of other places to eat. We will definitely book this hotel again!

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for taking the time to share your experiences during your recent stay. I am very happy to hear you enjoyed your stay and will be sure to share your feedback with our entire team. We hope to see you again soon!

"A very OK hotel"

3
12/02/2018

I usually stay at this hotel when going to Niagara as its so close to everything and relatively cheap but the last few times i've been there i've noticed its gone down hill a bit. The walls had a fair amount of mystery stains on them which I don't even want to know what it was. I was also under the assumption I had booked a room with queen beds but when I got to the hotel they were double beds which was kind of disappointing.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for taking the time to share your experiences. I will be sure to share your feedback with the appropriate departments.

"Poor"

1
12/02/2018

Rooms did not look like photos online neither did the face of the hotel was rundown smelled and not have the room accommodations we were promised in the pricing, was very disappointed with state of the building and also room since we have paid such a significant price could have paid a bit more to stay in a five-star hotel

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry to hear we did not exceed your expectations during your recent stay. I will be sure to share your feedback with the appropriate departments.

"Love this hotel! Excellent service and nice rooms!"

5
12/02/2018

Great value, awesome location, nice clean spacious rooms and friendly staff! Very convenient location with lots of great restaurants and walking distance to Fallsview Casino. The room that we stayed in was newly renovated, spacious and very clean. The hotel reception staff was also very helpful and friendly. Check out time is 11am, a bit earlier that most hotels at 12noon, extra charge of $20 CAD for later check out till 1pm. Parking is $15 / night. Will still highly recommend this hotel to friends and family for it's super friendly service and location!

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review, we hope to see you again soon!

"Not for group of friends"

3
10/02/2018

Hotel is ok but they are really strict when it comes to noise. We got a warning for watching TV "too loud". IT WAS NOT LOUD! Would not recommend to go with friends. Arcade room looks ancient. Half of the machines are not even working. And you have to pay for parking too. Other than that everything else was okay.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. I will be sure to share your experiences with the appropriate departments.

"Excellent all round experience and value for money!"

5
10/02/2018

Front office staff member Jen was phenomenal she hit it out the park in terms of customer service: star employee! The total experience was excellent, this was a lower star rating hotel than we would normally use. Everything about this experience was above and beyond expectations! Location is simply brilliant! Our personal requests were met when personal requests were made, follow up as were made to ensure our satisfaction! Cleanliness and size of room were exceptional! For the money this is. amega deal we will be back! Again Jen.. Thank you for your courteous professionalism consideration and care and smile what a great welcome; truly you made us feel like we were arriving home after a long days drive.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you so much for taking the time to share your experiences. We are very happy to hear you enjoyed your stay and we hope to see you again soon!

"Needs to upgrade"

2
05/02/2018

First morning we woke freezing as cold air from outside blew in from the heater, shower sprayed everywhere & bed was hard & worn. Second room had heat, shower sprayed, lots of old cobwebs in the corner

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry to read of your experiences. I will be sure to share your feedback with the appropriate departments.

"Loved it!!!"

5
03/02/2018

Was a great hotel awesome staff, loved IHOP good prices! So nice being so close and attached to so much !!! Overall good experience and my kids had a lot of fun ages 5 & 18 months!! Also we got a room with a big jacuzzi tub and the kids loved it !!!

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review. I will be sure to share your feedback with our entire team. We hope to see you again soon!

"Nightmare on Fallsview"

1
01/02/2018

Dirty rooms, no parking, over priced crappy food. And to top it off they try and hide a Niagara Tourist Tax on your hotel bill and make you fight to get it back because they are not allowed to force people to pay it.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry to hear of your experiences. I will be sure to share your feedback with the appropriate parties.

"Horrible experience"

1
30/01/2018

Never stay at this hotel if you want a relaxing evening the one building was very disgusting smell of smoke the floors were dirty the room was disgusting the other building was a lot nicer however the noise was unbearable two three four in the morning people are running and knocking on your doors it was horrible

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry to hear of your experiences. I will be sure to share your feedback with the appropriate departments.

"Provides a decent spot to rest your head"

3
30/01/2018

The hotel is outdated and the towels could have been cleaner. We didn't have a mini fridge which would have been nice. One bed was very hard and the other was super soft. The tv didn't have any good channels and the internet kept cutting out so we couldn't watch Netflix.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am sorry to hear we did not exceed your expectations. I will be sure to share your feedback with the appropriate departments.

"Great hotel for the price"

5
29/01/2018

This has become my go to for a stay in Niagara. I get great deals on packages and it makes for a reasonably priced trip. Rooms are large and clean and has free WiFi. Parking is a bit pricy but that's about the negitive I can say.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review, we are happy to hear you enjoyed your stay. We hope to see you again soon!

"Better than some 4 star hotels!"

5
28/01/2018

Friendly, helpful staff. Clean, modern rooms. Perfect location, close to casino, yuk yuks, nice restaurants, and a 5 minute walk to casino, and falls. There's an IHOP on site for breakfast and even a little quicky mart with souvenirs. It's not super fancy but it's really clean with amazing staff. I would give it all 5 stars if there had been a fridge for the milk I brought for my tea but honestly if I had asked, I know they would have brought one. (It was 5 degrees Celsius so I used the balcony :)

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you so much for taking the time to share your experiences, it means a lot to our entire team. We hope to see you again soon!

"Nice Hotel!"

4
25/01/2018

We only stayed one night and wevhad no problems. Our main reason was to see Niagara Festival of Lights. Check in was quick. Parking expensive but its like that everywhere. Nice clean room, with a balcony, view of the skylon tower. I would recommend this hotel personally, because like some we had no problems

"Another Excellant Stay but with a Twist"

5
23/01/2018

My wife and I and two close friends stayed at Best Western Fallsview for the weekend of Jan 20 -22 2018 as this is where we always stay when we come to the Falls.This time there was a few new experiences that we never encountered before.I don't think I need to write about these disappointments as they we're not health or cleanliness issues,but we're big enough that they had to be addressed,and that they did with flying colors.Best Western Fallsview you should be blessed that you have employees that show the caring and dedication that they showed to us on our stay with your hotel.Meagan,you and your staff are top notch,and are a huge asset to this Best Western.I am also in the Hospitality/Tourist Business,and have to deal with irate people from time to time as well,(Hint to some of the commenters), treat these people like you treat your own,and you won't have any problems,as they are only human and are trying there best.If you dis them,expect it back.Once again thank you very much for another great stay ,and for my new nickname, Elevator Guy.All the Best to the staff at Best Western . Ric and Deb Thomas

"Well situated and Value for Money"

3
22/01/2018

The position of this hotel was excellent, and check in was to be commended with the very friendly and efficient staff. We opted to pay for parking at the hotel @ $20 per night plus taxes, which was a mistake as just across the road parking was $10 per day and a bit further up Fallsview Blvd it was $5 per day. You get what you pay for is my opinion for this hotel. It was one of the cheaper hotels 3 star, near the falls without a view. It was across the road from the Skylon Tower which we had dinner on our first night, and on the Corner of Murray Street which lead straight to Niagara Parkway and the falls. It was also within walking distance of the casino, Galleria shopping complex and other restaurants. Our room was on the 3 rd floor with a balcony overlooking Murray Street and next door to a Quickie Mart. Luckily there was a lift as our bags were heavy. Overall the room was large with 2 double beds but there was no fridge and the shower was over a bath. They did offer an ice bucket and ice was available on our floor. The decor was OK with 2 comfy chairs and a table but the walls were a dingy yellow and paint was peeling in the tiny bathroom The hotel gave us a voucher book that had $15 discount on food at the 'Hop On' restaurant so we used it for breakfast. We didn't spend much time in the hotel as it was a quick trip and we only had the one full day at the falls so it suited us perfect.

BWFallsview, Public Relations Manager at Best Western Fallsview, responded to this review
Thank you for taking the time to share your experiences during your recent stay. I will be sure to share your feedback with our entire team. I hope you will consider staying with us again in the future.

"Mid winter break"

4
21/01/2018

Used our points to take a mid winter break to Niagara Falls. Had read the Falls were really pretty with the long cold weather. Arrived to find a shirt line of people but everyone was taken care of quickly. We were looked after by a young man named Michael and he did a very good job. On our way to the room in the tower I took notice of the cleanliness and hoped our room was the same. No surprises, our room was large, clean with 2 queen beds. Was nice to have hot water when we needed it and enjoyed the shower. We were given coupons for the casino and a few restaurants which we made use of. Should mention we had breakfast at the onsite I Hop and loved it and had great service by Lauren. Looking forward to coming back in the summer.

BWFallsview, Public Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review. I am happy to hear you enjoyed your stay and we hope to see you in the Summer!

"Disgusting"

1
20/01/2018

We received this as a Christmas present so it was not our choice to stay here . First off the parking lot was a nightmare to park in . The lobby of the hotel was dirty and had empty coffee cups all over the tables. We had a room in a building across the parking lot which was OK until we walked into the hallway. Disgustingly dirty , floors were not cleaned or ever moped, it looked like blood drops on the step leading into the building. The elevator was filthy dirty , hadn't been swept in forever. Hall carpet was old and needs replaced badly. Now we get into the room and our view is of the roof next door with bars on our half balcony ( the other half is covered by roof beams) we look like we are in prison. Our bathroom was dirty , the carpets are stained and I kicked a dirty plastic red cup out from under the bed. We assumed at this point this hotel is for the partiers and a few hours later we were right. Slamming doors, loud music,people partying into the morning. We could even hear someone in the next room vomiting . Needless to say I don't recommend this hotel.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry to hear of your experiences. I will be sure to address the appropriate departments with regards to your feedback. I can assure you this is not the practice of the hotel and I do hope you consider staying with us again so we can offer a better experience.

"Awful hotel "

1
10/01/2018

This is probably the worst hotel I have ever stayed at. Very dirty. Smells bad, the shower is gross. After taking a shower you feel you need another shower. The staff not so pleasant. We were there for a hockey tournament in which a price was set for the team. Everyone paid different prices which were extremely expensive for the conditions $169 a night (some paid more $$), parking fees were ridiculous and no parking was available at night, so you pay parking for nothing. The TIF fee are also unnecessary as they are clearly not used towards the hotel or the surrounding area of the hotel. Will never stay here again and advise the hockey league to avoid this hotel for future tournaments. I think I would have preferred to sleep in the car if it was not so cold. Very disappointed.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry to hear of your experiences. I will be sure to share your feedback with the appropriate departments.

"BED BUGS!!!! "

1
09/01/2018

After staying one night this weekend, we came home and to my surprise Sunday night I started feeling itchy and started noticing red bumps. Monday I had visible bites/bumps and was MORTIFIED !!! My husband is COVERED in bites!!!!! Wth from Just one night?!?!?! Do yourself a favour and STAY AWAY!!! I'm paranoid if anything came back home with us, we have a 3 year old and this would be the LAST THING I need. I've washed and sanitized all our clothes and sheets but too soon to tell, I'm praying this was it. We were in room 322... un-frigen-believable. Simply GROSS.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry to hear this as the hotel had no previous report. I will be sure to address your review with the appropriate department.

"twas a great christmas for us!"

5
08/01/2018

I just wanna write this review for anthony as a sign of our gratitude. he made our hotel stay great and clean. sorry i forgot to give tip for our second day anthony. Reasonable price for a good and clean room. i would be back here again.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback, I will be sure to share you comments with our entire team. We hope to see you again!

"Place to lay your head"

3
07/01/2018

A lot of the things in the room were done half asp But if u need a place on cheap to rest your head it's worth it . My trip was at the last min so this place worked. If your looking for a really nice hotel this is not for you

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry we did not exceed your expectations, I will be sure to share your feedback with the appropriate departments.

"Don't go here - because of the IHOP prices!!"

2
07/01/2018

My 'beef' with this hotel is entirely due to the OBSCENE IHOP menu prices. The hotel is so very handy. But, to get there ... only to be ripped off like that is ...(there are no words to describe it). The only legitimate action is to not repeat the frustration by avoiding it - going elsewhere.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am very sorry to hear of your experiences I will be sure to share your feedback with the Management of the restaurant.

"perfect for casino access"

4
04/01/2018

close to niagra casino and all things associated with the falls, liked the fact that you could almost get to everything on foot especially the falls themselves. would go back anytime of the year but during festival of lights is a real good time to visit.

"They try to rip you off at every corner"

1
03/01/2018

UPDATE: I have changed the star to 1 because now they have charged my credit card for more than they were supposed to. They also charged my mom credit card for a mysterious fee we have no idea where it came from. Don't even know why they would charge two different credit cards. All trust and integrity for this hotel are out the window. Do not stay here. Non-stop headaches. I was not a fan of this Best Western. They have some dodgy ways of ripping you off. First, they put us in the wrong room. We bought 2 queens with tower view a deluxe size room which is in the updated section. As soon as I walked through the hall I knew we were not given the right room. When we walked in the room was musty and had very dated and stained furniture. When I called to tell them I was sure this was not the room I purchase they told me that I did not buy the room I think I did and was very blunt about it. She said she would get a manager to call me. When the manager called she said yes it was not the room I bought but there were not more of those rooms available. Typical. So they obviously knew very well which room I had bought but oversold them and I was the schmuck they tried to put in an older room and hope I didn't notice. They ended up switching me to an updated room but instead of the tower view, we were on the first floor with a view of the back parking lot. Which they call their "sunset view" I had paid $30 extra for the tower view. Which makes it about $15/night extra I paid to have that room. The manager said we will give you a discount of $10 as a guest experience discount. Umm... You mean a refund because I am not in the room I am supposed to be in?. She tried to pull it off as though she was doing us a favour but what she was doing was giving us the money she owed us (maybe even less) under the name of a discount. The next day we moved into another room, this time the right one. At check out, I asked for a printed receipt and surprise surprise they do not put a grand total on the receipt. Another way to confuse you into paying more. I had to ask specially for them to write the grand total on the receipt. We realized there was a $12 TIF tax which is voluntary so we took that off. They will try to take advantage of you here. Always check you're in the right room, always get the receipt and have them write down the total, take off the TIF tax, and don't eat at IHOP unless you want to spend $45 on a very regular breakfast for 2. That includes the $15 discount the hotel gives you. I gave it 2 stars for being close to the falls and the casino. Location... That's all they have going for them.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Very sorry to hear of your experiences. I will be sure to address our team with your feedback.

"Thanks for keeping it real!"

5
02/01/2018

Our booking was made due to a cancellation from another hotel which was more money. We had no troubles booking with Best Western and had a great stay and the rooms all had balconies. The night we stayed was a really cold night so if the hotel was a bit closer to the main strip and would of been awesome. We walked where we needed to go regardless but closer would of bin idle that day because it was so cold. Great hotel.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review. I hope you will consider staying with us again.

"Basic hotel with attached IHOP "

2
02/01/2018

Falls view = False view. There is certainly no view of the falls from here. The tourist trap tax applies. Seeing NFSF makes my blood boil. Niagara Falls destination fee. It's an extra charge for being at Niagara Falls. The arcade was 50% out of order. Decor was dated and worn. Nothing truly bad. Just way out of wack price for what you get.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I am sorry to hear we did not exceed your expectations with regards to your recent stay. I will share your feedback with the appropriate departments.

"Location, Location"

3
02/01/2018

Well located across the street from the Fallsview Casino. Parking is an additional $20.00 daily similiar to most hotels in the area. Complimentary coffee in the lobby as well as in the rooms. Our room was spacious, free WIFI and a very comfortable bed also enjoyed having a balcony even though it was December. The negatives for us are the dreary hallways and also a pet peeve the phone was very dirty and not sure about the tub perhaps just needed glazing.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for taking the time to share your experiences. I will be sure to address your feedback with both the Housekeeping Department as well as our Engineering Department.

"Pleasant stay"

4
28/12/2017

Close to whatever you desire .. walk to the falls .. restaurants .. casino .. so much to see and do. Balconies are the BEST .. for fresh air and a bit of a view. Room is comfortable, roomy, and beds are heavenly.

"Fallsview"

3
28/12/2017

Hotel is close to Falls view Casio, room was clean and comfortable. Front desk made it easy to find the right pizza place early in the morning. IN room internet was slow and the TV could have had a better selection of channels and Quality

"Great Location"

4
27/12/2017

Best Western Niagara is a great location, helpful staff, clean and great value. I would recommend this location when staying in Niagara. Walking distance to the Fallsview Casino the Main strip for attractions and the Falls.

"Great place to stay, at a reasonable price!"

5
23/12/2017

Staff was courteous, room was clean and comfortable. Off-season rates are very reasonable. An easy walk to the Canadian Falls. Breakfast not included, but the hotel is attached to an IHOP. Would definitely stay here again. Views from the balcony.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review. We hope to see you again soon!

"Best Western"

5
23/12/2017

Hotel is a lot better after the renovation staff were friendly and very welcoming. I would stay at this Hotel in the feature. Stay away from IHOP restaurant very expensive. $70 for 2 people coffee cold and Peameal bacon paper thin.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. We hope to see you again soon!

"Good clean hotel"

4
21/12/2017

Very comfy Great location Restroom didn't work but was fixed very quickly would stay again Good value for money Bed was a bit soft but not that bad Internet was very quick and free Staff were very friendly and helpful

"Close to the falls and clean!"

5
21/12/2017

Very comfortable beds and spacious rooms. Hotel staff were great and rooms were clean! Parking was a little bit of a pain because we couldn't find parking and ended up all the way on the other side of the building. But overall a great place to stay!

"Love The Best Western Niagara"

5
18/12/2017

This hotel has modern amenities and is very clean and in a great location. It was exactly what we were looking for. We enjoyed a quick getaway. Staff are very friendly and helpful and really seem to enjoy their jobs and engaging visitors. Overall our stay was lovely!

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review. I will be sure to share your feedback with our entire team and I am very happy to hear you had such a great stay. We hope you will consider staying with us again soon!

"Niagara falls weekend getaway"

4
12/12/2017

Value - 9/10 I paid 71$ CAD per night (After taxes and all other fees) and stayed for 3 nights (Dec 8-11) in a two queen beds room. At that price I was very happy with the hotel (Niagara is quite expensive Location - 10/10 The best part about the hotel! it was only about a 7 minute walk to the Incline railway right downtown just across the street from a tim hortons, the casino and margaretaville and if you cut through the holiday inn parking lot a couple minutes walk to Skylon (one of our favourite things in Niagara) and a not too long walk to clifton hills (about 15 minutes). Cleanliness - 8/10 No issues with the room it seemed all around clean (we did NOT use maid service well we stayed though). It would be nice if they left a bag of towels, soap etc. on the door for people that don't want maid service in their room. The hallways did have a smell (not exactly sure what it was but it wasn't overwhelming) the rooms did not smell. Staff - 9/10 The front desk staff were lovely! we got all of our requests (we did stay in off season, which always helps) North building, a recently redone room, higher floor and early check-in. They even called up to check we were happy with everything! my only complaint was we were twice disturbed despite having the sign up) once by a maid who tried to tell us it was check out (on our first morning...) and by a maintenance guy with a fridge (That we had not asked for). My friend's room key stopped working and needed a new one and they replaced it quickly and were very pleasant (and called up to check it was okay to give her one). Facilities - 6.5/10 TWe loved the double sinks one in the bath and one outside, great for getting ready! the curtains had some small holes (only noticeable in the morning light) its a bit of a stretch to call the tv a "Flat screen" and the channels are very limited (news, sports and a movie channel) but it has an HDMI and SD spot if you want to plug something in. We didn't get a chance to see/use the pool or hot tub. It is a "No smoking facility" and our room didn't smell. However we were informed that you could smoke on the balcony so long as the door was completely shut. The beds were very comfy! The only thing that i would say to consider when booking is that when the balcony door above your room is open and closed it sounds like distant thunder, its quite loud and if your room faces a road rather than the parking lot there is a far bit of road noise (even on the forth floor) were both deep sleepers and night owls so it didn't bother either of us but if that's an issue than the top floor and a room facing the parking lot would fix it.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for taking the time to send your feedback, it is very important to us. I will be sure to share your experiences with all the appropriate departments and again I thank you for bringing them to my attention. We hope you will consider staying with us again soon.

"Great location"

5
12/12/2017

We stayed here on a groupon with casino and dining credits, great value. This hotel is steps away from the casino and restaurants, and our 2 queen bed room was very clean and spacious and the all in one shower/bath was great.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review, we are happy you enjoyed your stay. We hope to see you again soon.

"Our first stay at a Best Western.."

5
12/12/2017

We had the pleasure of staying at the Best Western Niagara Falls. I would rate this a 10 out of 10. The staff was great, the room was very clean. I will definitely go back there in a Heart Beat. The view was great, the proximity to everything was good. I was particularily happy with the Check in and Check out staff.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review, it is very important to us. I am happy to hear you enjoyed your stay and we hope you will consider staying with us again.

"Best Western Fallsview"

5
12/12/2017

Best Western Fallsview is an Excellent value stay, great location (close to restaurants and the Casino), very helpful staff. Lots of onsite parking, easy secure access, very large rooms. The coupon package was just the icing on the cake.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. I am happy to hear you enjoyed your stay and we hope to see you again soon!

"!!!!!Beware of Groupon deals!!!!!!"

4
12/12/2017

As far as this hotel, I can't complain. The staff was great and the rooms/service was perfect. Location was right in the middle of everything and close to the falls. BUT If you purchase a Groupon deal, don't get the deal because of the "dining package", because trust me it's trash. It might look good but it's really not. We did a package with various $ vouchers to Ruth Chris, IHOP, The Keg, TGI and Outback. THEY DO NOT HONOR THEM AS LISTED OR EXPLAINED IN THE PACKAGE. The only ond that honored the voucher as listed was The Keg. The other ones would only give half or a thrid of the value because of what we ordered or time of day or this and that. It's pretty much a scam to get you to buy the package. You're still paying AT LEAST 60-80 per meal. Just a heads up. Vouchers are not honored as listed.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback, I will be sure to share you experiences with the appropriate department.

"Expected more"

3
06/12/2017

The shower leaked like crazy and there is no lighting where the toilet is in the bathroom. There was no provision of movies to play/watch. (dramas, comedies, etc) The room was spacious but still too expensive considering the problems.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review. I am sorry to hear of your experiences with the bathroom and I will be sure to address them with our Engineering Team. We hope you will consider staying with us again.

"Pleasant Stay"

3
06/12/2017

We loved the convenience of the motor-hotel style of this Best Western. We could see our car from our room and appreciated the open-air balcony. Our refurbished room was very large with a jacuzzi tub and stand-up shower which we didn't request but enjoyed.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review. I am glad to hear you enjoyed your stay and we hope you will consider staying with us again.

"Great location. Could use updates"

3
05/12/2017

This hotel was part of a package deal we purchased. Best bang for your buck if you are going with kids which we did, it was perfectly suiting. Ihop within hotel as well as arcade. Great location in Niagara falls close to all the action. However the hotel hallway carpets were stained and weren't appealing. Room was nice.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. I will be sure to share your experiences with the appropriate departments. The Hotel has recently made various improvements such as new corridor carpeting. We hope you will consider staying with us again.

"Horrible stay"

1
05/12/2017

Room was filthy and complaints were not handled professionally. Noisy and dirty to say the least. I normally don't stay at best western however this was an oversight when booking obviously. I would never stay here again. Checked out in the middle of the night due to nouse.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
I sincerely apologize for the experiences you had. I will be sure to share your review with the apprioprate departments and I appreciate you letting us know.

"Great stay"

5
05/12/2017

Great stay at the hotel. Nothing was bad. Personnel were extremely friendly and helpful. Room and bed were good. Will stay again. Only negative is they charge $10 for parking. Close to casino and all activities.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review, it means a lot to our entire team! We hope to see you again soon.

"Best Western"

5
30/11/2017

Good value, for price but slow checking in. We were early but staff made some errors that had not happened before, for example did not know there was a list for people who receive free parking but did give us a voucher for the dash to do until we could check in. Previously we have also received our coupon packages early so that we could use one for lunch, but that also didn't happen

"Great value and lovely room - off season"

5
29/11/2017

We booked a mid-week package for 1 night in late November. Checkin was great and we were able to get an upgrade to a deluxe King room at no extra cost. I think the manager checked me in. He said on weekend and in the summer they often can't upgrade even for an extra cost. Our room was at the back of the building but even the front of the building doesn't get a view of the falls. The room was extremely spacious and clean. Bed was ok but not what we are used to. The package included entrance to some attractions, a chocolate tour and some restaurant coupons and casino voucher. I would definitely book again at this rate for 1 night.

"Good time"

4
29/11/2017

This is not a new great looking hotel but front desk people were very nice, pool was good, hot tub was hot and room was clean. The bed was very comfy as well and overall experience was good. Just don't buy a lighter from the attached convenience store. Was a regular $1 lighter and he said it was $4 and then didn't even give change from a $5

"Great Value for Casino-Lovers"

5
28/11/2017

This is across the street from Fallsview and with the perks and bonuses is like staying for free. i use the free parking and meals at the casino and stay at Best Western. Love the LARGE rooms! Great for families too.

"Great location and service"

4
28/11/2017

Ideal location right near the falls, short walk to Clifton Hill as well. The room itself was very large and comfortable, had everything you could need in it. On-site iHop as well which is useful if you don't want to go far.

"Just because"

5
22/11/2017

Stayed at Best Western on Fallsview blvd. in Niagara Falls, the service was great and enjoyed a relaxing night away from home. the price was amazing, great special offers to help us enjoy our stay. Looking forward to another night. BL

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
We are glad to hear your enjoyed your stay! It is very important that our team and hotel not only meets your expectations be exceeds them. We hope to see you again soon!

"Clean comfortable stay"

5
21/11/2017

We went for our anniversary celebrations. Staff were helpful, kind and accommodating. Room was very clean. We got a package deal at an unbeatable price. Overall a great stay. We will be back again for sure!

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for taking the time to share your experiences. We are happy to hear you enjoyed your stay and we hope to see you again soon!

"Centrally located"

5
21/11/2017

If a view is not required, this is hotel is affordable and centrally located. It is easy walking distance to the Falls, the Casino, Skylon Tower, Bird Kingdom and Clifton Hill and if walking isn't your choice the transit Stop right outside.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review, it means a great deal to our entire team that you enjoyed your stay. We hope to see you again soon!

"2nd stay"

5
21/11/2017

This was my 2nd time staying there. I stayed there again because the hotel is clean and the rooms are clean as well, the beds are very comfy. It's close to all the restaurants and attraction. It's a great hotel to stay at. I will be staying there again for sure.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback and we hope you have many more!

"Great Hotel"

5
21/11/2017

Very close to the falls. Comfortable beds. Clean rooms. Cheerful Staff. Great Value. I have stayed here plenty of times this year and I'm never disappointed. The staff is very aware of the tourist areas.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback, we hope to see you again soon!

"Not the best place to stay"

1
16/11/2017

So we booked a room using a service like Hotel.com. In the end we had to pay extra for parking, a fridge or mircowave, of course only if we wanted it. Pay for Parking? Really? The hotel room we stayed in was old. We were booked for three nights. only stayed two. I was not impressed and will never book this location again.

"Great rooms and staff!"

4
16/11/2017

The room was HUGE! It was clean and pretty modern. We really enjoyed the comfort of the beds. The staff was so friendly and welcoming. We really enjoyed our stay here. But $3 for a bottle of pop from the vending machines?

"Clean and friendly."

5
15/11/2017

Staff was excellent. Made us feel special and we're very helpful. We got a couples package that was great value for the price. Only down side was ihop at the hotel is very expensive next time we would find a more reasonable place to have breakfast

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. I am very happy to hear you enjoyed your stay and we hope to see you again soon!

"Very good location"

3
15/11/2017

Very average hotel. Staffs are courteous and help full only, No breakfast available in this facility. Room is adjacent to road. Night time noise come from outside. Bath room is acceptable. No fridge that we can not put food in fridge.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for taking the time to offer feedback regarding a recent stay you had, it is very important to us. I will be sure to share your experiences with our entire team and I hope you consider staying with us again.

"over night stay"

5
15/11/2017

Room was clean and spacious . Washroom was very clean and well maintained. Bed is very comfortable. Coffee machine in the room. Coins for vending machine in the room,but not free. It cost $3 each.Extra sink in the powder room.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your review, it means a lot to our entire team. We hope to see you again soon!

"Not is all as it seems!"

1
10/11/2017

So we came on off season hoping to spend less money however...Well when you book through a site like bookings.com it seems like you are getting a great deal. Then you get to the hotel to find that you have to pay for parking and a fridge and a microwave so you pay more anyway. But just go to a nicer hotel. This one is old. When we were booking in we had an issue with someone who was not an employee try to help us with our bags. Which was weird. Anyway we cut our stay short and are going to a nicer hotel. Didn't even clean our room. Left us coffee and towels. Did not make our beds or clean our coffee cups. It was a weird stay. Also noisy. But never again. You sure get what you pay for here. If I pay more when I leave I will be chocked.

"Great staff! Great location! Great hotel!"

5
09/11/2017

I cannot wait to come back to the Best Western Fallsview. Everything is within walking distance. The vouchers were a nice surprise with lots of options to choose from. The room was huge! Every employee I came across was awesome and very kind. It was a great stay!

"Very Disappointed since last visit"

2
08/11/2017

This trip was booked thru Booking.com and confirmed at a price of $210.30.. Unfortunately that wasn't what we were charged. We were Overcharged $40.00. When we complained we were told it was Booking.com. Of course. Booking.com blamed Hotel. My problem is simple. The hotel took our money. But refused to do anything to help us ,so we will not be staying there anymore. Also on the Friday night there was an on going balcony party the hotel did nothing about. That lasted until after 3am. So the combination ofpoor customer service. And poor security make this hotel a Pass in my opinion. There are 2 other hotels close by with similar rates. And Comfort Inn provides A breakfast and is only a few steps further away from the. Casino and cleaner

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for taking the time to share your experiences, it is greatly appreciated. I am very sorry to hear of your experiences and I will be sure to share your feedback with the appropriate departments.

"What you pay is whet you get"

3
08/11/2017

I shouldn't complain for the price paid. Is was very very afordable, close to all attractions and activities included were pertinent for a family. However the hotel is old, the room is dark, and the 3 queen bed room is all in the same room, not seperate. On the other hand, the pool is well maintained, the room was spacey and the staff was helpfull, competent and polite.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for your feedback. I will be sure to address your review with our entire team. We hope you will consider staying with us again.

"Reasonable Hotel"

3
08/11/2017

Stayed for 3 nights in October 2017. The hotel is clean and close to the falls and some very nice restaurants. We didn't eat there for breakfast but the IHOP did look very busy each morning. We were able to park easily and it was over a weekend period. The view from the bedroom window wasn't very pleasant as it overlooked the car park and the main road. I would recommend it due to its location and reasonable price.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you very much for your review. We are happy to hear you enjoyed your stay and hope you will consider staying with us again.

"niagra falls"

3
02/11/2017

it is the second time I have stayed here. the front desk and everyone else is great. the rooms are outdated and beds could be more comfortable.it says fallsview but really don't get a view but its convienent to everything. I will stay there again

"One night at Niagara Falls"

3
31/10/2017

After a lovely day at charming Niagara-On-The-Lake, we arrived in crowded and somewhat run-down looking Niagara Falls, Ontario. The hotel's exterior was less than impressive, and the room was average for a BW. We did have a king bedded room with a jacuzzi type tub, but the layout was poor. You had to walk around the jacuzzi (from the room) to get to the toilet, which required that you close 2 pocket doors each visit for privacy. The bathroom sink area overlooked the jacuzzi onto the rest of the room. The balcony's sliding door had mold or something that obscured the view outside (I don't think there are any rooms at this hotel with any Falls views, but the door was a real turn-off). Instead of changing our room, the front desk advised us to wait for a staff member to come wash our slider, which didn't help as whatever it was lay between the double paned glass. They wanted to charge $10. a night for a fridge & parking was $20 a night/$15. for members of their rewards program. The nearby places to eat were especially overpriced. That said, the promenade along the river & falls view was fantastic. Next time we will stay in Niagara On The Lake and day trip in to see the Falls. There are nice wineries to try and a beautiful Main Street with good restaurants (especially at the public golf course) in Niagara On The Lake. It's a more romantic place for couples than the Niagara Falls area.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
On behalf of the Best Western Fallsview we thank you for sharing your experiences during your recent stay. We will be using your feedback to improve on the accommodations offered.

"Good deal for the money"

4
31/10/2017

Not as many "perks" as a few years ago. Barely enough to make it a good deal, but still a good deal in 2017. Coupons that were packaged a few years ago were usable (casino, Fridays, ES Marios). Coupons these days are useless (Ruth Chris, Wine tasting).

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
Thank you for taking the time to share your experiences regarding your recent stay with us. We hope you will consider staying with us again soon.

"Outdated Hotel Needs Upgrades Badly!"

2
30/10/2017

Would not stay here again Rooms need updating, elevator and just overall needs a face lift and mandatory fridge in the room. Staff was friendly and prompt however every hotel that is the case with staff.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
We are very sorry to hear about the issues you experienced while at our hotel. We have addressed this with the appropriate teams. We appreciate your feedback and hope that you will give us another chance if you visit the area again.

"OK - If there is no other option"

2
30/10/2017

The room is outdated. The bathroom has mould and the bath was somewhat clogged (the water run extremely slow). The pillows were super hard (if you like them like that I guess that's fine). We did not find how to control temperature. Very noisy hotel (we do realized we went on Halloween weekend)

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
So sorry to hear about the issues you experienced while at our hotel. We have addressed this with the appropriate teams. We appreciate your feedback and hope that you will give us another chance if you visit the area again.

"Great service, comfortable beds"

5
26/10/2017

The newly Renovated rooms were very nicely done The beds were extremely comfortable. The bathtub was very nicely designed with corner area in tub and handrails. I highly recommend this motel to anyone seeking great value and comfort also proximity to falls and casino

"Great service, unclean room"

2
25/10/2017

The hotel is more like a motel then a hotel. It is in a great location and the staff were excellent very accommodating and pleasant. The room however was another story; the layout was what you would expect for the amount of money paid. However, there was a dirty liquid splattered on the wall above one of the beds. The only bedroom had the door removed for some reason and in the bathroom there were several long brown hair in the bath. It is very much a you get what you paid for. The beds were comfy and I would return again to a cleaner room.

"The Falls"

4
25/10/2017

Convenience to Falls, attractions, restaurants and casino were excellent as well as parking the car. Hotel staff were all friendly and helpful. It's an older hotel but convenience and price made up for that.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear dianewA8715AR, I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"Spacious Rooms"

4
24/10/2017

My girlfriend and I stayed at the Best Western Fallsview in September, 2017, we found this Motel comfortable, spacious, clean, had everything we needed for our stay. The front desk staff on arrival were friendly and efficient, although we went to the IHop Restaurant attached to the Motel for Breakfast the next morning we found it a bit overpriced for French Toast-(2 pieces) and coffee $27cad each.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Tracey H, I am happy that you enjoyed our large rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"This hotel has the potential to be"

3
23/10/2017

Positives: Very close to all of the attractions... everything is within walking distance. The beds are very comfortable... the ac/heat was great...the shower water gets really hot fast...room was spacious...hotel was nice and clean. Negatives: This hotel did not honor my booking as advertised on booking.com even though I arrive on time. I was told by the manager that the rooms were assigned earlier in the day before guests arrive and that because I booked my room through a booking site and not through the hotel's website that they did not have to honor the advertisement... so instead of receiving a room with a view... I received a room at the back of the hotel located next to a busy street which made it really hard to sleep at night with all the noise from the cars passing by. The room did not have a desk, microwave or refrigerator. The lighting in the bathroom area was very dim which made it hard to do hair and makeup. There wasn't anywhere to get hot water to make tea except for the overpriced IHOP in the lobby area. No complimentary continental breakfast...you have to pay for parking...and at checkout I was hit with a bunch of hidden tourist fees and extra taxes that were not discussed or explain to me a check again when I sign my original paperwork...so the price I agreed to on booking.com and at check-in was not the same price that I received at checkout...my bill was higher then what I originally agreed to and I was told that I should have read the fine print. Needless to say... I gave this hotel 3 stars because after walking around and seeing all of the other low budget hotels in the area I would have to say this is probably the best hotel to stay in if you are someone on a tight budget...very good for a family with children trying to vacation on a budget. This hotel has the potential to be so much greater if it would just offer free parking...a complimentary continental breakfast...and have games that actually work in the arcade...then maybe the customer wouldn't feel bamboozled at check out when they get hit with all the additional tourist fees and taxes

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear MommyJula, So sorry to hear about the issues you experienced while at our hotel. We have addressed this with the appropriate teams. We appreciate your feedback and hope that you will give us another chance if you visit the area again.

"Not Bad / Not Great"

3
19/10/2017

We bought a 2 night Groupon for about $60. That was nice. But no one told us about paying $20 a night to park. That certainly takes away the savings. The room was large and clean. The staff was friendly. The bed was comply but the pillows left a lot to be desired. The room was not serviced at all during our stay. We need to call for fresh towels and coffee for the coffeemaker. The worst thing however was that the stool was loose and we didn't know it until we sat on it. A pair of slacks were totally ruined. When I sat down it caused a mini flood. I still didn't really notice it until I stood up and found my slacks to be soaked. We called maintenance and the fellow came and tightened up the stool. However we found out later it was only minor fix. But this time we hadn't risked any clothes. The front desk seemed not very concerned. Her only remark was "Sorry". Don't think we'll ever stay there again

"Terrible customer service"

1
19/10/2017

Booked a night at the Best western for a Saturday night with free cancellation. Unfortunately 2 days before arrival, we had to cancel due to a family emergency (which is outside the cancellation window by a day). Because we booked through booking.com I had to request a free cancellation through booking.com. Booking.com reached out to the Best western and asked if I could get a free cancellation for my upcoming stay and they said I could not. It is still 2 days before I was to arrive, and I would have gladly rescheduled once I knew I would be back home after dealing with the family matter. Horrible customer service. Not how to have returning customers. You should be a little bit more accommodating

"Great location and good value"

5
18/10/2017

Stayed for 3 nights when visiting the falls. Great location just up from the main promenade. Loads of restaurants very close by including the Skylon Tower. Quick and friendly check in. Room very spacious and clean with 2 double beds. Reception staff very helpful with queries about how to get to niagara on the lake and called us a taxi when checking out. There is an IHOP attached to the hotel that was great for breakfast and the hotel gave us 3 x15 dollar discount vouchers for our stay. The only thing missing was a safe in the room but otherwise spot on.

"Horrible"

1
18/10/2017

You should be embarrassed by this hotel My thoughts, it should be torn down, starting with the parking lot, it had large pot holes, the carpet was stained and smelled, the room was in the basement, it smelled and was damp. The window was blocked-we could not see out, the lighting was dim, the water pressure was a trickle. The staff seemed OK, but I think even they were embarrassed.

"Excellent Value"

4
17/10/2017

Enjoyed staying here. Very clean. Two pool, one indoor and one outdoor. Room was easy access ,close to elevator. Mother uses a walker.Handicap parking space. Secure and safe building. Adjoining buildings via walkway with convienence store. Close to Casino.

"Meh stay"

3
11/10/2017

Nothing WRONG with this hotel, just nothing too exciting. If you get a good deal then definitely a fine place to stay. Front desk staff was not overly helpful when I asked what was good to do around the hotel. Breakfast was NOT included in any way, IHOP in the lobby was overpriced and not a single person smiled. Rooms were large, lighting was absolutely terrible for trying to get ready for a wedding. Nice location, 10-15 min walk to Clifton Hills and about 6 minute walk to the Falls. Parking was expensive at $20/day.

"Niagara Falls Stay"

3
10/10/2017

The hotel is close to the falls which makes it ideal to stay, but, we had issues with the toilet, shower and specially the mattress which was sagging and woke up with back pain. Additionally we paid for parking and got a paper to put in our car to identify that we are supposed to park there and had a hard time finding parking specially in the evening when you would go out. Parking normally is included in NJ with the stay.

"Pretty good"

4
10/10/2017

Great location, friendly staff, and housekeeping were great. You do get a great stay for the money you pay. I left my Ipad in the room and was called the same day about it, honesty is important!!!!! Plenty of towels and very helpful staff!

"Enjoy"

5
10/10/2017

JusT came around with my girl . To spend time with her. Rooms of best western were really beatiful. My girlfriend like it so much. Thanks for wonderful service. Very good staff. When i stay first time in our motel, i made a decision that time that i only go to best western always. Thanks so much again.

"don't bother"

1
09/10/2017

Long queue for check in only to find young lady unhelpful with a sour face. Paper cups supplied for hot drinks. No plug for bath tub. Room dark and dingy, stayed one night checked out and went elsewhere

"Friends escapade"

4
05/10/2017

Good experience. Staff are friendly and helpful. Convenient for our group since we walked just a few minutes to Fallsview. Hotel is clean though a little outdated. But one thing not right is the parking, a little expensive. We expect that we are booked in your hotel still we need to pay the parking. Hope you can do something about it.

"Not "Fallsview""

3
03/10/2017

Don't let the name fool you. There is no view of the falls from this location. It's about 2 blocks away. Everything reachable by foot. First thing I noticed was that the hallway carpets were filthy. Could use a vacuuming. Rooms can use an update. The sleeping quarters look to have been updated recently but the bathrooms need an update. Paint peeling. They charge for parking each night so they have plenty of money coming in to help with the updates. There is security personnel visible on the premises which is nice. Close to shopping, dining and Casino. As for the price, look for deals. I had a Groupon deal that helped me overlook the negatives.

"Outstanding service and clean room and beds"

5
03/10/2017

great service, really enjoy the stay, good price, though you may not see the falls from hotel, though it is very near, just 10 minutes walk to falls, receives lots of coupon fun zone and ihop $10 off, stay there for one night. I found that all the hotel charged $20 parking fee, BW charged too. Parking is really expensive near by Niagara Falls.

"Worst garbage hotel to stay & racist asst. manager"

1
03/10/2017

RACIST, RUDE AND LAZY ASST MANAGER GARRETT…. This hotel is the absolute worst. DO NOT stay here. The pictures on any booking website are out dated and far from what the hotel actually is. There was no luggage cart upon c/in. I called 5 times to front desk no one picked up the call. Finally I went at desk to talk with manager. Asst Manager GARRETT was hiding in back office. He came out after 20 minutes. I requested him to change my room. He said we are sold out tonight very rudely. After that he gave free upgrade to the other guy after me of course that guy was not brown . GARRETT is a liar, lazy, rude and above all he is a racist guy. Bed sheets were not properly cleaned. Someone's hair was still in the bed sheet. The A. C. Was hardly working, in what seemed like the whole hotel. The bathrooms were so outdated and disgusting you almost want to shower with your shoes on. no towels or toliet paper in bathroom. What the heck? The elevator is super outdated, and smelt like smoke. The rooms were uncomfortable, hot, and outdated. I don't recommend staying here. I won't come again. Sorry!

"Close to all"

3
03/10/2017

Easy to check in was even able to check in early. No issues. Got to the room the AC did not work. Called for that and if we could get a fridge. The serve man came quick and rectified both issues. Hotel doe not have microwaves. The room are very basic and need upgrading bad. All room have a balcony which is nice to sit out and look at the atmosphere. Have indoor and outdoor pools. Close to everything. Parking is not the greatest. If they upgraded i would stay again. Ihop on sight plus they give you discount booklets for near by activities and restaurants.

"Best Western Fallsview Ontario"

3
28/09/2017

Average accommodations at best. No coffee in lobby, 3 attempts, no in room refrigerator, $20 per night parking charge: lot across the street $5 a day. Maid didn't seem to have run the sweeper nor pick up used wash cloths from the prior day.

"Family Trip"

3
28/09/2017

Travelled to Niagara Falls with my daughter. Single mother, ended up not being able to use any of the coupons for meals because they required 2 adult entrees and it was just myself and a six year old. Hotel was fine, pool was usually empty. Too bad there was no fitness centre. Biggest downfall was them not having any coupons for single parent families. Other hotels offer kids eat free coupons etc.

"Hotel"

4
28/09/2017

Great value close to Niagara Falls, the Casino, and restaurants; all within easy walking distance. Very comfortable rooms. Skip the IHOP restaurant on premises (too expensive for what you get) and go to the Tim Horton's a block away for breakfast.

"Adequate needs refubishment"

3
27/09/2017

Adequate but in need of refurbishment. Location good but rooms dusty,moldy. and not cleaned well. Need more ramps for handicapped people and lobby washroom. Front desk not as warm as I would expect, made to feel was always asking for something extra grudgingly given especially for Gold Members. Some of the staff did do well. Charge excessively for parking at a Motor Inn and attempt to hide what is supposed to be optional Tourist fees as a tax which also becomes subject to HST. Beware weekend rates can jump 3 to 4 times the weekly rate, . Go during the week if possible and take the Wego Red line close to the hotel to more economical local restaurants farther into the town away from the Falls.

"Location great, hotel, not so much..."

1
26/09/2017

This hotel was a disappointment, the building was old, the rooms smelled and had fruit flies, and the tv in bedroom (family suite) did not work and they were unable to fix it. The location was ok but you could not see the falls as it was a low story building. I did not go to Canada to stay in the room and good thing for that, we had a wonderful time everywhere we went Canadians are awesome, but this hotel was not!

"quick get away"

4
21/09/2017

A fabulous quick get away with a bunch of friends to Niagra Falls. Walk to everything!!! Clean, Convient and amazingly quiet. There were a lot of kids but never heard anything once you shut the door. Would definately do this this again.

"great location and value"

4
21/09/2017

Great location very close to the falls, casinos and all the attractions in Niagara Falls. There is plenty of parking but it is not free. Staff is courteous and professional. The General Manager is attentive and takes pride in the hotel. Rooms are clean and comfortable. This is an older hotel but a great value. There is an IHop Restaurant on location, but there are better and much less expensive within very easy walking distance.

"Great price, everything walking distance"

5
20/09/2017

Clean and worth it. Everything is walking distance and I would come back anytime. Rooms very very spacious and service was excellent. You have to pay for parking. Note: If you come from America, beware of iHop prices. It is much more expensive than in the US. $20 CAD plus tax for two eggs and pancakes. Hotel gives you a $15 coupon but still too expensive.

"Fallsview theatre & casino"

4
20/09/2017

We had tickets for the Fallsview show at 3pm. We arrived at around 1 pm and the staff was very accommodating and we checked in early at no extra charge. The room was very clean and tidy. Great location. We walked to the theatre, downtown , the Falls and casino. Didn't need the car at all. Only complaint is the TV was not HD.

"Very Good"

5
19/09/2017

I stayed here for a one night stay and everything was great! No complaints at all. Close to the Falls! Breakfast at local IHOP. Initially quoted a price of $600+ because it was the last room but when I showed my BW Rewards Card, the clerk went in the back to check and lowered it to $109+tax - Whew!!!

"Terrible experience "

1
14/09/2017

The room we were given when we checked in was A BASEMENT ROOM! It was on the basement level of the building and only the top 20% of the room had a window from which we could see people's legs and car tires! The room smelled musty - like stale water. We were travelling with a toddler and found the room completely unacceptable. The manager we were directed to after we complained at the reception was rude and utterly cold. After they refused to give us a different room we asked for our money back so that we could find alternative accommodation. They flatly refused and basically told us to deal with it. Terrible experience all around.

"Good location"

3
13/09/2017

The best thing about this hotel is it's location. The building is outdated, the hallways, at least where we were, didn't have air-conditioning and smelled musty. But the room was clean, good housekeeping, and met our needs. We didn't use the pool or any facilities because we were out the whole day, and pretty much just spent the nights there. Breakfast is not included, They have an IHOP inside the hotel, but be aware of Canadian prices. A single waffle will cost you $11 (American dollars). Also, any meals in Niagara Falls have a tourist tax included, a total of 17% to 21% tax. We used a $10 coupon at IHOP and ordered average meals, breakfast for 3 people with tip, and it cost us around $50. Just down the street we found a buffet breakfast for $8 a person, but the variety was limited. Also, parking is not free, I can't recall how much we paid, but it cost. It is an older hotel.

"Long weekend was a great time"

4
13/09/2017

Spent a long September weekend here with my husband as a joint anniversary/birthday treat. I'm a Best Western member so we got $5 off parking (only realised right before leaving for the trip that it was $20/night to park in their lot!) so that was handy. Room was clean, large and even though the balcony didn't have a beautiful view, it was nice to have a balcony at all. Rooms do look a little dated in places, but I don't mind that so long as everything works and the place is clean. A few numbers in the elevator didn't light up, but other than that I have no complaints about our stay. Staff were friendly and understanding when we accidentally locked ourselves out of our room on the last day!

"Vacation September 2017"

5
13/09/2017

Excellent service. Clean , comfortable room. Close to Wego and other public transportation.Restaurant (I Hop) on site. Ammenities were great. Staff excells at guest satisfaction. Shuttle available for nearby locations.

"Excellent Stay"

5
13/09/2017

I liked this hotel. It was clean, great price and walking distance to the falls. No need to spend a bunch of money in hotels when you have this one. Americans, beware of iHop it is much more expensive than in the States.

"Best western Niagara Falls"

4
07/09/2017

Stayed for a little end of summer vacation and it was an overall average hotel and I would say for an average price, the rooms were nothing special or fancy but just enough, if your going for vacation and won't spend much time in the room anyways you would be fine, the IHOP prices were crazy though but they give you a $15 off with your stay and a lot of good coupons! Nice location too! Minute walk from Falls view casino and 15 minute walk from Clifton Hill!!

"Pleasantly Surprised"

4
07/09/2017

Loved that their rooms had balconies; we were able to celebrate my husbands birthday while the babies slept inside. Fantastic location; steps from Fallsview Casino and a short walk from the falls and Clifton hill. Rooms clean, service friendly. Free coffee in lobby in morning. Parking is $20 but if you sign up for Best Western club, it's $15. If you do pizza delivery, do Zappi's Pizza, sooo good. Also do breakfast/lunch at Flying Saucer, you eat in a space ship- kids LOVE it.

"Great stay"

5
07/09/2017

The front counter staff were excellent.They got us reservations at the Keg and our table was close to the window, with a good view of the falls. The room was very nice. The casino was right across the road. The falls was also close. Will stay there again.

"Better than Expected"

4
06/09/2017

Stayed 1 night over labor day. Room was very clean, beds real comfortable, private balcony, double sinks and full bath tub. Great location. Very friendly staff. No fridge in room, take a cooler. 24 hour mini-mart, right on property was real handy for late night snacks and lotto tics. A real nice place for the value, would stay here again.

"Enjoy your stay"

4
06/09/2017

Central Location steps away from everything. Easy parking. Room comfortable. Had a King Size bed and as a member of Best Western I was able to upgrade to a large room with this bed. Made the stay that much better. Good price much better than most in the area.

"Nightmare from hell"

1
31/08/2017

This hotel was nothing that seemed online her room was a nightmare from hell it was so updated and nasty dirty things there's holes water pressure sucked people smoking on the balconies in a non-smoking Hotel people are throwing up off the both knees and move to the other side of the hotel which was a little bit better besides people are still smoking things weren't kept clean at all they're on site restaurant charge $17 for two pancakes and a piece of bacon and sausage and didn't provide any condiments for the any of that food quality was crap

"Birthday Celebration"

5
31/08/2017

booked 3 rooms with the 3beds for My 50th Birthday celebration with a party of 18 was an excellent stay, location was excellent within walking distance to restaurants and Casino. Balcony with every room was awesome..would defiantly stay here again! Thanks for a great stay!

"Nice Place to get to anywhere!"

4
30/08/2017

The location is excellent - true - not overlooking falls but in walking distance to virtually anything that the Falls has to offer. The price was right and the staff were great. If you are in the Falls for a few days to enjoy the many activities - this is a wonderful landing spot.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Ted S, I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"Stay out of the old wing of the hotel"

2
30/08/2017

Old wing of the hotel smells horrible in the hallways. The rooms are dated and dirty. If you were going to stay here only take it when it's at bargain prices....no more than $110 a night and request the new wing. It's not ALOT better but the hallways don't stink and the rooms are a bit nicer even through they have strange lay outs.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear C7039YBdeans, We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"See What Your Getting Before You Book !!!!-"

1
29/08/2017

I was a regular customer of Best Western until today . I was misinformed on what the hotel offers as to what I was wanting . It's dirty outdated and when my room wasn't ready I was told by front desk to wait in my car till my room was ready and they would call me !! I waited 2 hours room still not ready had my family waiting in the rental car and an infant as well . I called back Best Western Reservations which I booked through and told them of what was going on they basically told me they got no control of what the front desk does . I asked for a room over looking the falls this hotel isn't even near the falls all I see is a brick wall lol . I would really like to let people know this hotel is more like a 1* hotel and is a dive at best !!! Never again will I book with Best Western again !!

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Nicholas Johnny W, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays.

"Get me out of here!"

1
24/08/2017

The one good thing about this hotel was the front desk service. The woman was friendly and polite. When we finally found a parking spot in the already packed parking lot, I entered the second floor hallway and was taken aback by the awful smell. I arrived at my room to see that the door was not shut all the way from (hopefully) housekeeping. After pushing open the door and turning on the light, I scanned the room to make sure it was empty. My family and I were not impressed with the cleanliness, or lack thereof, of the room/bathroom. Thankfully it was very late and we just slept, woke up early, and left. The air conditioner was so loud it kept waking many of us up throughout the night. We were NOT pleased with this hotel and for the price, we expected better. We will NOT be back.

"Not Clean"

1
24/08/2017

The room was awful. There was garbage on the balcony, a moldy odor, the bathroom was unclean, the bath mat inside the tub edged with ick and one pillow smelled strongly of vomit. I have stayed in many Best Westerns and they generally offered value and a clean place to sleep. I was terribly disappointed with this one. I will not take the chance and stay in another one.

"Just Right "

4
23/08/2017

I'm writing this review 2 hours after checking in with my family. As I drove into the parking lot, which was full, we were greeted by an amazing lady that helped up park. From there we walked into a long line of people checking in... as expected, due to the hotel being affordable, and the staff on the phone were very inviting! Next up, the desk staff. Happy, smiling, friendly, professional, and COOL!! The two people at the desk dealing with me were COOL! How bout that!? Funny, and very nice. From there it was off to the room. Bit of a stroll from the front desk, and on the way spoke with a couple of other guests. Everyone very happy. Dropped off the bags in what is a CLEAN and well ordered room. For the amount of time you'll spend in the room, it's just right! You want spas, fancy high-end stuff... spend a few hundred a night, and stay elsewhere. As I looked around the room, and checked the beds, I was pleased, and comfortable with my family sleeping here. Next up... had to move the car around the back. Met a man on a scooter that says RENT ME. Apparently the hotel also rents these things out for a 24 hour period for a cheap price. We're gonna try it tomorrow. So awesome!! Next up, forgot the toothbrushes. We were going to buy some, but the hotel provides them, and a bunch of other stuff for FREE!! Free!!!!! They delivered it all right to the room. Fridges? Brand new! Mint!! Delivered right to the room... CLEAN and larger style. Very nice. We stopped at the desk again to buy some safari tickets, and discuss the coupons they gave us. $30.00 off the Keg! We were going there anyway! And 4 free events in the Falls! I can't say enough kind words about the people on the desk. The Manager arranged an extra night for us and he too was a gentleman. The money we've spent on the room has already been worth it just in the first few hours. And, we already know we look forward to staying again in future. Sorry, forgot to mention the pool. It's an "okay" size. And there's a hot tub. Both are equally alright. They're indoors and just right. The environment is safe, clean, and close to the lobby should there be an emergency. I've rated the hotel a 4 out of 5 to keep it real. From everything I've described so far, it's a 4.5 and I'm certain it will be a 5 by the time we check out. I will write a second review when we leave. For now... BOOK A ROOM!!!!! You step outside and there's a great 24 hour store. A 24 hour Tim Horton's coffee shop, and you're exactly a 5 minute walk to the Falls! Once you park your car, you'll not need it again. Amazing!!!! I'd love to post something negative, but I've searched the room, the bathroom, the front lobby, the HUGE GAME ROOM, the computer area... I can't find anything but positive stuff!

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Joe O, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Don't eat here"

1
23/08/2017

We had breakfast here as a result of our stay and the deal with Best Western where you get 10 dollars off. We paid 100 dollars for 4 breakfasts which was as much as our dinner at outback steakhouse the night previous. No offer for kids menu and when asked after the server said she didn't have any. This led to us having to pay for a full meal for 2 kids. Manager refunded us a meal after having to argue about the tourist fee. Eat off the strip (we went to Lauries restaurant for half the price)

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Chad V, I would like to apologize for your experience at the IHOP. Although the restaurant is onsite, they are a separate business from the hotel, but I will be happy to pass on your feedback to their manager.

"niagara western"

3
22/08/2017

room was decent, clean check in very long should have more staff at desk they dont give enough info on the hotel amenties or local area they seem to assume you know all about their hotel would be nice if they explained things to you

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear S4202VQlindad, I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service.

"Average hotel"

3
17/08/2017

That was our second time that we stayed at this hotel, i think the first was better, this time we stayed at the second building which is very old.They have to do renovation immediately.The rooms are ok but no mini fridge is a minus.

"Decent location but not fantastic hotel conditions"

4
17/08/2017

Can get super loud at night as there is a convenient store out front and alot of people like to hang out in the parking lot facing the falls. If you are looking for a more comfortable stay try and get a room facing the other side as it is much quieter-had to switch to other side after one night as it was too loud. Hotel room is a decent size although it does need an update.

"Nightmare in Paradise"

1
17/08/2017

In our building it looked and smelled like someone went to the bathroom all over the floor. It was the same case in our room... there were stains all over the floor. The shower had one setting....melt you face off and give you second degree burns. The noise coming from outside was a constant jack hammering which we were not warned about before our stay. Best Western Hotels use to be my first choice for business accomindation racking up almost 50 overnights last year. For the the remainder of this year and forever more it will be zero!

"Very Satisfied"

4
17/08/2017

Rooms are clean with balcony. Patio door was hard to open. I really enjoyed my stay - stayed 4 nights. The location is very good it's a short walk to the Falls and attraction. I would of like to have fridge and microwave in the room for the rate that was paid but overall I was very satisfied.

"Niagara Falls & Niagara on the Lake"

4
17/08/2017

Wonderful time with family, Did a private wine tour with Wheelz 4 people and we enjoyed the 5 hour trip, we visited 6 wineries tasting at most. Had lunch in Niagara on the Lake beautiful town with so many flowers and plants and shrubs. Stayed at the Best western, which was close to the Falls and Fallsview Casino, restaurants, Went to Brassa for dinner, good food and service. 50.00 a plate, but all you can eat Brazilan style. IHOP attached to hotel is overpriced. Also refused to pay the tourism tax which is applied everywhere except the Casino. Casino buffet for dinner was a disapointment. Food is cold. Dessert was good. Niagara is very expensive.

"Fallsview fell a little short"

2
09/08/2017

The hallway of the building we were in was in terrible shape: carpet was dirty and in need of replacement and the baseboards were completely missing. Our room was a little better with a modern TV and decent beds. The bathroom was in need of major upgrades. The location is the best feature as it's an easy walk to the falls and around the main shopping areas.

"Definitely a MUST!"

5
09/08/2017

I have now stayed there on 2 occasions this summer. Although not fancy.. I found the rooms to be clean and spacious. The staff were friendly and accommodating, especially Joe, one of the managers. I loved the private balcony, and spacious room, and the kids loved the games room in the lobby. Before going I read the reviews on this hotel, and I decided to go. I was not disappointed, that is why I am recommending it to others. PS... I love the fact that it is in walking distance to many of the attractions, including the falls!

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear MVFJR17, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Location, Location"

4
09/08/2017

Not the nicest hotel we've ever seen but plenty decent for us and our infant. We were able to walk easily to the falls and to many restaurants. Don't see how any of the rooms could have a falls view but we were able to see fireworks from our balcony. Had to pay for parking but seems par for course for the area. Overall, great deal for where it's located.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Jess R, I am happy that you enjoyed our large rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Best Western"

4
09/08/2017

Staff was friendly,the bed was comfy and the room was clean. There wasn't much else in the room. Elevator in our building had a button that would get stuck and if you couldn't get it out you were taking the stairs as the doors wouldn't close. Hotel is across the street from Fallsview, plenty of restaurants, shops and short walk to the Falls. All in all not a bad place to stay. Oh but you do have to pay for parking which for the price you pay for the room I feel should be free.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear leafschk, I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"Great service"

5
07/08/2017

The hotel provided me with great service. Megan and Geneveive were very helpful and provided great service. Thanks for the good stay. The hotel has a good location and is close to the casino. The hotel is located next to IHOP. The rooms are clean and comfortable.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear vin6t5, I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"Not worth it "

1
03/08/2017

My wife and I were extremely disappointed with this place. We entered the hallway to our room and were disgusted by how filthy they were.We had trouble opening and closing the door to our room as it kept sticking It wasn't set right. We went to get ice and the machine was broken When we entered the doom it smelled musty. And with all this they also charged $20.00 for parking and a destination charge. I sure wouldn't recommend this as romantic It was anything but that. The only reason it didn't get a zero from us was it was just a short walk to the Falls themselves

"Locatio, locatio, location"

2
03/08/2017

They are in the middle of renovations and expect some opportunities. The staff was extremely helpful. Room was fairly clean. Beds comfortable. We used it for a location to sleep while we visited the sights. Before you check out, please check your bill. We were charged $261 a night for our room. When I got home, I noticed the price and checked my reservation which showed a cost of $239 a night. When I called back, I was informed it was due to a computer glitch. Biggest line I have heard. Other than that, it was an average room, with great location.

"It was ok"

3
03/08/2017

There is a side being renovated. It has a motel feel and smelled like pee. Maybe I am being a bit bougie but when I paid $200 or more I expect a hotel feel. I switched rooms and everything was ok. The location was great!

"Food location and fine for it type "

3
02/08/2017

We found this place functional with a large clean room (if a bit old fashioned). Some of the facilities are a bit basic but for what we needed (a place to sleep near the great sights of Niagara) it was fine.

"Closesst hotel to Nigra Fallss"

4
01/08/2017

Best Wesstern Falls View located about 10 minutes walking distance to the Falls. The hotel is very well maintained inside and out. The rooms are spacious and the beds are very comfortable and they also provide soft and hard pillows for your convenience. They charge $20 per day to park in the hotel parking lot. However, you can find three parking lots around the hotel that charges about $10 per day. They do not provide morning breakfast, but you can walk through the skyway to the attached restaurant (IHop) and use the hotel discount coupon to order your food. You are allowed to use two discount coupons for one family. Prices are little on the expensive side. All the attractions are close the hotel and you can walk up to the fall during the night to see the firework display and the fall lighting show. There is a casino, several restaurants, bars and kids ride are within 10 -15 minutes from the hotel. The hotel price is reasonable; however the drawback is the parking charge.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Ranjit C, I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. On our website we have listed our hotel policies with regard to any additional fees (parking, additional roll-away beds, fridge rentals). We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"UNHAPPY EXPERIENCE"

1
26/07/2017

When we got to the hotel we were surprised. The very dirty and unclean. Foul smelling. All around disgusting. The paint on the walls were stained and so were the carpets. Not only that, but the wire connected to the phone was cut and the severed end was hidden behind the bed stand. Despite complaints to the front desk, nobody came to fix it.The bathroom was dirty and as the one place that should've been sanitary, that was extremely disappointing. The hotel when too expensive for what we received.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear mohammadmC2336CH, We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. I'll make sure that our front desk and housekeeping staff is made aware of your concerns regarding the odor and cleanliness of hallways, so that we may improve any future stays. Thank you for bringing this to our attention. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service.

"Good location but more than just steps to the Falls."

4
26/07/2017

Large renovated rooms. Great beds. Across from casino and close to lots of dining options Have to pay for parking.IHOP too expensive. Fairly long walk to the Falls and quite a steep walk back to motel.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear leonardn964, I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"Niagara weekend "

5
24/07/2017

We stayed a Thursday and Friday night. In a king deluxe with a HUGE jet tub. Staff was very friendly. The hotel is a little dated but clean. The elevator is s little slow be prepared to wait a bit in the morning around check out time. There is no view of the falls from any room however You can see the fireworks from the front rooms. The falls are about a 10min walk. The skylon tower restaurant is right across the street. The Falls casino is a 2 min walk. If the opportunity arises we return to Niagara Falls, we would stay at this hotel again.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Edgar12345, I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"NOT MY FAVORIT"

3
24/07/2017

the room was not the cleanest i have ever stayed in. the rug was stained and a little musty. the bed was not made when we checked in but they did send somebody to make the bed right away. and its within walking distance to all.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear victoraN8932PB, Thank you for your feedback. It is great to hear that you found our location great! We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated.

"july 21 weekend"

1
23/07/2017

Sketchy room and hallways terrible - many obvious stains on hallway carpet runner - rooms were from the 1970s - ceiling stains, bathroom again 1970 vintage, noisy AC - not up to BW chain standards equivalent to a ** motel - gouging patrons due to location.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Elaine F, We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays.

"Top location"

5
20/07/2017

Great prices for the best location, restaurant on site, elevator, tourist shop, balcony, a/c, and they take custom requests. Wifi also. We've been going here for years and will continue to. Not only a perfect vacation spot, but great exercise too!

"Expected more from Best Western"

2
20/07/2017

Booked it because BW is a pretty decent chain, but this one was unpleasant. As previous reviewers pointed out it's dirty: huge spots on the carpet, looked like someone was running down the corridor, puking on the way, and finally let it all go in front of our room. Filthy shower curtain, cigarette butts on the balcony, some really weird comforters whose insides form into a huge lump when you turn in bed. When I asked to replace it, the cleaning lady said they're all like that. We stayed for a few days, our hotel key card stopped working every day although I was very careful to keep it separate from everything else. Had to walk to reception to reprogram it. Other guests said it happened to them too. Staff was uncaring, they weren't rude or unaccommodating, just didn't try to help you. We paid for the fridge, the person who brought it didn't care to set it right, so next day all our food was frozen. Front desk person messed up our packages and instead of checking in his system just sat there playing on the phone while I was frantically trying to find email confirmation on my phone. When we got there at 6PM, our room was not ready. There was no shampoo left in our room for two days, had to borrow from other room. I know these are all petty details, but they made our stay unpleasant. There are some pros: rooms are very big with a lot of furniture. Mattress is good. Balcony was nice with 2 comfy patio chairs. WiFi worked well. Location is good, still need to walk up and down the slope to get to the falls, but there is a WEGO bus stop right next to the hotel and incline railway is only a 5 min of flat walk away. Anyway, considering abundance of options, I'd stay somewhere else.

"rooms and service"

2
20/07/2017

not 100% happy due to smell coming from room and poor lighting and also food was poor quality. the hotel appears to be nice but not all crack up to be, need more choices and cleaner facilty and showers

"Wonderful Hotel ~ Great rates"

5
20/07/2017

Wonderful hotel to stay at in the centre of fun. Excellent rooms in a very slightly dated hotel. This had the nicest bed I've slept in in a long time (including my own). Three minute walk to Fallsview Casino Niagara

"Niagara Falls 2017"

2
19/07/2017

Great for location however the hallways and elevator smell terrible. Thankfully the room was clean and bed was comfy. Room needs a refrigerator, TV should be on the wall so there's more room. Tub needs a tub mat it's way too slippery one can get seriously hurt! Indoor pool is only accessible by walking thru the parking lot and near front desk or entrance to IHOP! I will say again Thank God the bed was comfy. If your looking for great location and a comfy bed this is your spot. Otherwise I'd say stick to the larger chain hotels.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear twan60, We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns regarding the odor and cleanliness of hallways, so that we may improve any future stays. Thank you for bringing this to our attention. Fridge rentals are available, on our website we have listed our hotel policies with regard to any additional fees (parking, additional roll-away beds, fridge rentals). The indoor pool is accessible by walking through the hotel. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service.

"First trip to the falls!"

3
13/07/2017

Staff was very friendly. Hotel had a musty odor in the hallways and in room. Rooms are old and need to be redone. Hallway flooring had multiple stains. The beds were extremely comfortable. Do NOT go to the IHOP.

"within walking distance of everything"

4
13/07/2017

We stay at this hotel whenever we are in Niagara Falls. It's in a very convenient location, within walking distance of EVERYTHING (one block from the falls, two blocks from Clifton Hill, right in the in middle of the action on Murray Street). Staff here are fantastic. There's plenty of parking, but arrive early if you can. My only compliant was the IHop in it, which was far too overpriced and refused to remove the "Niagara Falls tax". The hotel will remove the tax if you ask them.

"So dirty!!"

1
13/07/2017

Part of this hotel is not suitable for staying in. It is extremely dirty and has a terrible smell. Felt very unsafe. My children wouldn't take off shoes or sit down. Cleaning staff were kind but what could they do. 1 staff member did what he could to get us into abetter room. Was ignored by 2 other staff first. We were handling it the situation very calmly.

"Poor value"

2
13/07/2017

Upon arrival I was told that parking would be $20 a night. The IMAX across the street offered five dollars all day parking this was discovered too late. Additionally the vouchers that were provided as an additional value were worthless as they did not even cover the gratuities after higher food costs in the area and two entree minimum Was required. Finally (Fallsview ),as mentioned in the hotel name ,was not what we got at all instead we got a basement room with a small window and a view of parked car tires.

"Dark, Dirty, and Dated"

1
13/07/2017

The hotel was dirty with stained carpet and a terrible musty smell. The elevator was small, old, and slow. The room had no refrigerator and no microwave. The tub/shower was dirty and the water changed temperature drastically while showering getting extremely hot when a toilet was flushed and almost burned one of my children, then turning ice cold in turn. This also happened when no other water was used in our room, but housekeeping was on the floor, so we presume a toilet being flushed on the hall was enough to alter the shower temperature. Wireless internet was provided, but the coverage was spotty and slow and I was continually kicked off and had to log back into it. We are from the States and were surprised by the lack of provided breakfast (something we are used to at Best Western hotels) and the fees on top of fees! There was a steep parking fee per day with taxes and extra fees on top of the fee. This hotel is WAY OVERPRICED for what you get; I was very disappointed. Please spend just a bit more and stay anywhere else.

"Great hotel"

5
05/07/2017

The hotel was great you do need to pay to park We were in the newly renovated part poll is great The IHOP was a bit more expensive I guess do to being in Niagara falls all are Outside of the city cost is less

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear R5000UJkarens, Although the restaurant is onsite, they are a separate business from the hotel, but I will be happy to pass on your feedback to their manager. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service.

"Comfortable bed"

3
05/07/2017

We stayed one night. I was very impressed with the cleanliness and size of the room. We had a king bed, a heart shaped tub and a balcony. Very nice. Close proximity to the restaurants, activities and about a 5-10 minute walk to the Falls. The name of the hotel however, is very misleading. There is no view of the Falls from any room on this property. We did have a view of the Skylon Tower and if you looked really hard, you could see a sliver of water between buildings. While we were checking in, there were more than a few customers who were extremely upset that they could not see the Falls from their room. The staff were professional but behaved like they have heard this complaint more than they care to admit. So if you are looking for a place to stay with a view of the Falls...do not choose this hotel. On the positive side, we did have a nice view of the fireworks at 10 pm from our balcony. The shower was adequate but was very small. The television only had a handful of channels that worked and there are no refrigerators or microwaves in the rooms. Good air conditioning and that drowned out some of the street noise. We were given some discount coupons to various restaurants and a nearby casino but we didn't use any of them. The $10 off voucher to the IHOP went unused also because the food is so over priced. We chose to eat breakfast elsewhere that was less pricey. There are vending machines for snacks and sodas and they gave us some tokens to use in the machines but if used, a $3 charge for each token would be applied to our bill. No thank you! There is a 24 hr convenience store across the parking lot if you need anything. Now...the biggest issue I have with this place is the parking! What is up with a $20 fee to park in the parking lot??? Never have I been charged to park my car in the hotel lot. That should be included in the room fee! I am still waiting for the $60 security fee to be credited to my account. It came out of my account minutes after we checked in but 3-5 days to be credited after we leave??? wow! I'm glad we only planned to stay 1 night. All in all it was a decent stay, but not sure I would ever go back.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear lainie888, I'm so happy to hear you enjoyed our location and found our staff helpful! On our website we have listed our hotel policies with regard to any additional fees (parking, additional roll-away beds, fridge rentals). So sorry to hear about the issues you experienced while at our hotel. We have addressed this with the appropriate teams. We appreciate your feedback and hope that you will give us another chance if you visit the area again.

"Great Location"

4
04/07/2017

Great Location. Near fallsview casino, and a short walk down to the falls. Friendly and efficient staff. Parking lot staff ensured there was parking for hotel guests. Was there on a holiday weekend, and there were plenty of guest attendants at front desk to deal with the check in and check outs, with a limited wait time. Would return again and again.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear michellehW9853BV, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"DO NOT STAY ON THE SOUTH SIDE"

2
04/07/2017

There is a breezeway connected the old building to the renovated side. In my two night stay, i was given a room on the old side the first night. It was appalling. Located on the first floor, it was like walking through a old, dingy, dim basement. There were stains in the hallway, on the ceiling, and on the walls. So much lent build-up it looked like fur on the intake vent in my bathroom. I killed bugs in the bathroom. The soap was horrible. No fridge or microwave in the room. EVERYTHING was dated including the bedding and curtains. I contemplated sleeping in my car. As a added bonus, when i arrived, i found out that i had to pay $20 a night to park. If you stay here, make sure you're getting a clean room on the renovated side. The other side is not suitable for stay and they should not rent those rooms.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear mrscstephens, On our website we have listed our hotel policies with regard to any additional fees (parking, additional roll-away beds, fridge rentals). We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback. We hope you come back again soon so that you can see all of the changes that we've made!

"very nice"

5
03/07/2017

We had a very nice experience at the Best Western Fallsview hotel in June. Everything was clean the room was big and they gave us coupons to use at Niagra falls. I would go there again. Easy access to parking lot wherever your room is. Breakfast at IHOP very convenient.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear 828marianw, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Niagra Fallsview disappointment"

4
28/06/2017

Just returned from a night in Niagra Fallsview...in older section of best westwrn..bed comfy.shower good..looks old...chargers parking and also niagra falls improvement fee? Not one of our favorite stays

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear willyandbuffy, I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service.

"Good budget hotel"

4
28/06/2017

It is what it says on the label. The rooms were clean and comfortable and the staff very helpful. We had a few teething problems with the key cards which were quickly sorted just a bit inconvenient having to walk over to reception when they didn't work. Had to change rooms as we were on ground floor where everyone walking past could look into our room. This made us feel very vulnerable being 2 females. Last night was a bit of a nightmare as we had to move again for maintenance to be carried out. The staff worked very hard to keep the hotel moving smoothly.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Yvonne P, So sorry to hear about the issues you experienced while at our hotel. We have addressed this with the appropriate teams. I'm so pleased to know that you found our staff helpful! We appreciate your feedback and hope that you will give us another chance if you visit the area again.

"Germ infected hot tube"

3
26/06/2017

Hot green and brown slim in water. No where to shower off at..in pool area. Located close to everything falls casino Cliffton hill Would like to see this improve. Bus stop in front image in front. will say again not soon

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear 215krystinh, So sorry to hear about the issues you experienced while at our hotel. We have addressed this with the appropriate teams. We appreciate your feedback and hope that you will give us another chance if you visit the area again.

"Great hotel and great location."

5
25/06/2017

We have stayed at this hotel 4-5 times and have never had any problems. The staff is friendly, the rooms are nice & clean, the location is awesome. As long as we get good rates we will stay again! Don't hesitate to stay here. If you arrive early, ask if you can pay for the parking early and check in later It saves you from paying parking somewhere else.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Buffy2323, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed our location and spacious rooms! I'm pleased to know that you found our staff helpful. Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon.

"BW Fallsview"

2
25/06/2017

The WiFi network was very weak -- useless in fact. I complained at the front desk and was told it was the fault of the service provider, Cogeco. The parking fee of $20 plus tax was ridiculous for an open air parking lot with no security whatsoever! Since I paid for the room on Travelocity, I assume the parking fee was a means for the hotel to grab some more money since the room charge on Travelocity was so low ($104, taxes included). The room was nice -- large and clean. Air conditioning worked well.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Robert K, I'm so happy to hear you enjoyed our spacious rooms! On our website we have listed our hotel policies with regard to any additional fees (parking, additional roll-away beds, fridge rentals). We do offer three parking lots for our guest's convenience. I apologize for any parking inconveniences you may have experienced during your stay. I would like to thank you for providing your feedback and hope you will give us another opportunity to be of service.

"Great hotel, great room"

5
23/06/2017

Very near to the falls, but the town overall is a place to avoid, very down market Niagara on the lake is much better and the place to go for a lunch and many wonderful views Car parking much too expensive

"no title"

4
21/06/2017

Good hotel. Second year we have stayed there. Kids like the pool. Balcony to watch the fireworks is great. They need to work on the parking situation, including the price to park at the hotel. If you leave in the evening, you might not have a spot when you get back. Just a nice place to stay at a decent price.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Russellf277, We do offer three parking lots for our guest's convenience. I apologize for any parking inconveniences you may have experienced during your stay. I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Great Place to stay in the Falls"

5
21/06/2017

This Hotel is an economical option to enjoying all the activities and amenities of visiting Niagara Falls. Within walking distance of all the things to see and do while in the falls. Nice Clean spacious rooms and courteous friendly staff.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Glen B, I'm so happy you enjoyed our location and spacious rooms! I'm pleased to know that you found our staff helpful. Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon.

"Nice, family friendly hotel in a good location"

4
20/06/2017

We purchased a package, which included vouchers for local activities and restaurants. That was a great value! The staff was friendly and very helpful! Having both an indoor and outdoor pool was a nice bonus as was free coffee in the lobby! It's a nice, walkable location for the price. It was quiet at night compared to other local hotels where we've stayed on a busier street with a lot of noise throughout the night.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear PittsburghTraveler2, I am so happy to hear that you enjoyed our convenient location. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"Do not stay here....."

1
20/06/2017

We had one night to stay in Niagra Falls. We've stayed at Best Westerns in the past and have had good luck. So much so, that I became a Best Western rewards customer. Check in was at 4:00 pm and we arrived early. We parked and and walked around the area until we could check in. Entry and front area are newer, clean and bright, so I had high hopes for our room. We checked in at 4 and directed to our room. (Room 327) across the parking lot. As soon as we entered the building I was disappointed. The entry to this building is dated and dingy. We rode the elevator up to the third floor. The elevator was small and was in need of cleaning. In the hallway outside our room was two plastic bags of clean towels and what looked like cleaning supplies on the floor. We found our room and the door was open. I stepped inside and found the cleaning staff still cleaning our room. We stepped into the hall until she was done. The door frame was cracked as if someone tried to kick in the door. The room was dated, felt dirty, dark and musty. A thick coat of dirt and dust covered the heater in the bathroom. The tile in the shower was old and grout was dirty. The phone jack was hanging out of the wall. That evening we found several bugs in the room. The next day when checking out the two bags still in the hallway. Don't waist your money. Location is good, near the falls and other hotels and dining options. Unless this place is renovated don't stay here. Best Western should have some sort of quality control inspectors check this hotel.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear JeepBI, We are so sorry to hear that your stay with us was unsatisfactory. Guest satisfaction is very important to us and we would love the opportunity to turn your negative experience around. If you would like to contact the hotel at your earliest convenience, one of our managers will be more than happy to help. Our toll free number is 1-800-263-2580. We look forward to hearing from you!

"Dont Stay"

1
15/06/2017

On 04/26/2017 I booked two rooms, one room for my wife and I and one room for another couple. We arrived at 3:45pm on 05/18/2017 our initial impression of the hotel was very nice, clean and visually appealing. We received our room keys and were instructed to cross the parking lot to the building attached to the mini-mart. We entered that building and immediately smelled a foul odor, and the hallway was poorly lit. We entered the elevator and were greeted by a smell resembling urine. Once we arrived at the 4th floor that smell intensified. The hallway carpet had multiple stains, and again, the lighting was very poor. We proceeded to room 422. That room was clean but appeared to be a little outdated. The bed was comfortable; the bathroom had a few spots where the paint was chipping off. The next evening we decided to use the indoor pool, we decided to stay inside the building and use the 3rd-floor walk-over-bridge - it should also be noted that the same smell on the 4th floor was on the 3rd floor, and the carpets were also badly stained. As we entered the building where the pool was located, we were stunned by the transformation! Nicely painted walls, new carpet, bright lighting in the halls and only the smells of a new building. As we continued, we were able to look into one of the rooms which appeared to be newly remodeled. We were instantly dismayed and confused. Why had we not been told at check-in that we were being placed in an older run down building when the much nicer accommodations existed? And we were being charged the same price! We should have been given a discount and or told or given other options. This was POOR customer service. At check out time I express my concerns to the gentleman who checked me out, and he did not seem concerned leaving us feeling he just didn't care. We don't feel like we should have to pay full price for and older outdated room/building. I am requesting a partial refund for our stay. We feel that this is fair and would consider this issue resolved. If this letter falls on deaf ears, we will have to share our experience with social media, all hotel review sites, and anyone else who would like to hear our story.

"What a dump!"

1
14/06/2017

We reserved 3 rooms thru AAA; 2 kings and 1 queen. At check-in we are told the reservation is for 3 queens and the only way we can get a room with a king bed is to pay an additional $200. We paid it. The room smelled awful and had a window unit A/C. It was so hot that we were sweating in 15 minutes and we live in Florida. Also, the sliding door fell apart when we tried to shut it. The hall carpets were disgusting. They moved us to a new king room (remember they told us they didn't have any available). This one smelled better but still had a small A/C. The halls were 90 degrees. The room is old and dirty. I called AAA and they tried for 2 days to work with management and the owners to compensate us in some way. They did "give" us a refrigerator for the week, but the only thing they offered was to move us...again. The restaurant is an IHOP...$50 for a simple breakfast and that was after the $15 coupon. Food was cold. Don't stay here. Check Embassy Suites. Those rooms have a view of the Falls for a tad bit more. This dump doesn't have a view at all. It does have comfortable beds and balconies, but that is it. Staff is rude and owners don't give a darn.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Sheri N, We are so sorry to hear that your stay with us was unsatisfactory. Guest satisfaction is very important to us and we would love the opportunity to turn your negative experience around. If you would like to contact the hotel at your earliest convenience, one of our managers will be more than happy to help. Our toll free number is 1-800-263-2580. We look forward to hearing from you!

"Disgusting"

1
14/06/2017

We had booked 2 nights at the hotel. The first night the floor in the room was wet in areas and smelled of urine. There were ants in the bathroom. Did not sleep most of the night because of the disgusting odour. Most channels on the TV did not work. Asked the next day to move to a different room. The girl at the front desk was irritated that we were asking for a different room and did not even ask us what the issues were. We did move to a different room for the 2nd night in the renovated section however some one on that floor close to us was smoking pot so it penetrated the hall and was overbearing. Went to use the hot tub and it was filthy so we changed our mind about using it. When we went to check out the bill did not seem right - we asked for an explanation and the same girl we had the day before seemed irritated again that we asked. She disappeared without an explanation and a manager came out. She realized the bill was incorrect and assisted us. When we mentioned the concerns of our first night she said she hadn't been in that area or those rooms in "about 2 years". We left with what I thought was a correct bill only to find out when I checked my credit card account that they had double charged us. I heard a lot of "sorry" from the manager but that was all. I also can't believe that guests are charged $20 per night for parking. This place definitely takes their guests to the cleaners.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear awengrinowicz, We are so sorry to hear that your stay with us was unsatisfactory. Guest satisfaction is very important to us and we would love the opportunity to turn your negative experience around. If you would like to contact the hotel at your earliest convenience, one of our managers will be more than happy to help. Our toll free number is 1-800-263-2580. We look forward to hearing from you!

"good value, nice staff"

4
14/06/2017

This hotel has a great location and is a good value, though not very luxurious. Rooms were very spacious and the mattress was very comfortable. the adjacent Ihop restaurant was a great breakfast place - nice staff. It also has a Mini Mart store attached in case you forgot something. The pools looked inviting but unfortunately I was unable to take advantage of the.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear 99Artemis, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed our location and spacious rooms! I'm pleased to know that you found our staff helpful. Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon.

"Good Hotel, but skip the breakfast discount!"

5
14/06/2017

This was a very nice hotel for the price that we paid. The rooms were modern and very clean, relatively quiet considering the location. We all had a great sleep, and the location was nice with just a block to walk to view the falls. I would stay here again in a heartbeat! That said, I will warn other travellers to avoid the scam that is the IHOP. The hotel offers discount coupons to various restaurants - we used the IHOP - first time in my life that I had a bill of over $90 for breakfast for 4 of us. We walked feeling like we had been had - not directly hotel related, but something for fellow travellers to be aware of!

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Jeremy S, I'm so happy you enjoyed our location and spacious rooms! I would like to apologize for your experience at the IHOP. As you have mentioned, although the restaurant is onsite, they are a separate business from the hotel, but I will be happy to pass on your feedback to their manager. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"This is a dump"

1
08/06/2017

Hotel is old and very up dated, the rooms are old, carpet is scary, it is way too expensive for what it is. Careful if you book there will include the price on first paragraphe- but in the second paragraphe they may say that the second night is 100 dollars more (they did it for us)- and you cannot cancel the same day- In the end we complained and they did accept our cancellatin and we booked at the Marriot in a very clean room with view on the falls- for less (yes for less). Be aware

"Good hotel"

3
08/06/2017

This hotel was good with attentive staff and clean rooms. Would have preferred there be a refrigerator in the room, found out later we could have requested one. Kept the A/C on high to cool off our snacks and meds

"Great Location, an OK Stay"

4
07/06/2017

Rooms may need an upgrade soon, Location is near the falls, and 2 minutes away from the Casino. Had free parking at the casino, so made sense to park there. Has a Convenience Store below, and a Tim Horton Coffee Shop on the back street. 5 Minutes from Clifton Hill Attractions. Good Value for Money Hotel in a Great Location.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Sachin S, We are in the middle of a three year renovation plan that will update most areas of the hotel. I am so happy to hear that you enjoyed our convenient location! I would like to thank you for your valuable feedback. Thank you for staying with us, we hope you come back again so that you can see all of the changes that we have made.

"BW FALLSVIEW"

4
07/06/2017

THIS is in great location. the staff that i encountered all friendly marie or mary??? at front desk while check in stands out very proffesional, nice and smiley (best western smiles lol) keep up the good work. the room (209 ) very cozy enjoyed the balcny view of skylon and imax theatre. only suggesstion would be to update the hallway on that particular floor. Otherwise ive stayed at both BW'S and this one i prefer. keep up the good work

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Alex W., We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed our location! I'm pleased to know that you found our staff helpful. We are in the middle of a three year renovation plan that will update most areas of the hotel. Thank you again for staying with us, we really appreciate your review. We hope you come back again soon so you can see all the changes that we have made!

"Great location but not up to standards"

3
07/06/2017

The location of this hotel is excellent. The rooms are below standard as they need to be upgraded with new carpeting along with the walls need to be repainted. We are used to having an in-room-fridge, but the ice-machine was located near by. The restaurant on-site is an IHop which is very good but overpriced. There are lots of other options for meals within walking distance.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Gerald R, I am so happy to hear that you enjoyed our convenient location! We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback! We hope you come back again so that you can see all of the changes that we have made.

"Great experience"

5
31/05/2017

Everything about this hotel from the location which is right in the middle of all the activities at the falls to the staff was excellent. I would highly recommend the best Western to anyone traveling to the falls

"Friendly staff"

4
31/05/2017

They accommodated our requests, they respected our do not disturb sign. The bed was very comfortable and the bathroom was clean. The staff at the front desk are very friendly and helpful. There are restaurants on sight and they do give a discount but we didn't take advantage of that.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Lynn W, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed our comfortable rooms! I'm pleased to know that you found our staff helpful and very friendly. Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon.

"Decent price and location"

4
30/05/2017

The rooms are great sized, air was so-so and not much sound insulation between rooms/ hall but overall was not bad. Beds are comfortable which is most important to me! It is in a decent location to walk to things which cuts down on parking costs.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Holly S, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed our location and large rooms! Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon!

"Highly recommended hotel"

5
30/05/2017

The hotel provides great and clean rooms. The service is excellent and the location is perfect. Staff are professional and the rates are fair. The only concern is the parking fees! I would love to stay at the Hotel again.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear 943hussams, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed our location and spacious rooms! I'm pleased to know that you found our staff helpful. Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon.

"Will Never Return!!!!"

1
29/05/2017

We called 10mins before booking on May 25h, we wanted to find out if there was conjoining rooms as we have 5 little kids with us that wanted to be together, we were driving from Brampton and wanted to have everything ready once we got there. When we call the rep that answered at the hotel stated there were MANY conjoining rooms and that it will not be sold out, as I booked I had her on the phone and put in the additional information box the name of the other room that we would like to be conjoined with. Once we got to the hotel almost 8pm, we were told that no conjoining rooms were available we explained that was the only reason as why we had booked with this hotel and called in advance, the rep stated there was nothing to do about it. She gave us our room keys, we waiting as to figure out what we were going to do and felt that we were lied to as I was told rooms would not be sold out. Our spouses then went to speak to front desk after an hour of speaking with them, and 5 little kids sitting in the hall waiting the so called manger then said rudely they do have conjoining rooms but they were not the same type we had booked, we were very frustrated at this time as she could have just told us this at 8pm instead of after 9pm and let us decide where we wanted to be place, at that point she gave us our new keys as we were not going to leave as they would not give a refund for us to go to another hotel. We went to our rooms. The next morning as we were leaving the room, there maid service was shocked we were at that side of hotel as that was the "party area" they stated that was the side they put all the younger guest and we should have been at the other side with the kids. At this point we were so upset as this was our first stay here, we have been going to Niagara for many years and stayed at many of the hotels there, we were looking at reviews before we booked but decided to still take a chance, that was a hugh mistake on our part, as we will never stay there again.

"Good Value for the location"

4
22/05/2017

A motel in downtown Niagara Falls that is good value for its location. You can park your car and walk everywhere. The Falls are down the hill, casino is across the street as is the Skylon tower and IMAX theatre. Clifton Hill is a block away. Lots to do in this tourist area with restaurants next door and across the street. Rooms are large with balconies on 4 floors, free wifi and parking for $20. There is a pool, video game room and an IHOP restaurant on the premises. Service is good- our room needed light bulbs and someone came right away.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Gloria B, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Fall Into Great Savings!"

5
21/05/2017

Very easy check in. The room my husband and myself had was quite large. The room was clean and a good value. Having a balcony was a treat. The Best Western Fallsview is close to the Falls. Within walking distance to restaurants and the Casino. Also close to the Skylon, great views of the Falls. We had a great time.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Laurie S, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Hotel ok if you book for cheap price."

3
20/05/2017

I booked through groupon with many vouchers included. Thank goodness. It is an ok hotel. Not much. Nice staff. Rooms are... Ok. Restaurant is horrible. Super expensive breakfast even with a 15$ voucher. It cost us 40$ for a disgusting breakfast.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Emili L, I would like to apologies for your experience at the IHOP. Although the restaurant is onsite, they are a separate business from the hotel, but I will be happy to pass on your feedback to their manager.

"If you are with kids and a big load, this is not the place to stay"

2
19/05/2017

What an experience I had while staying with my two kids in the Best Western for Dance completions in town: 1.If you bring a load of stuff (in our case there were costumes etc), you will need a lot off physical power to unload all of this in your room: Carts are old and squeaky, wheels are not aligned, elevator is so tiny that you really do not have a room for a cart and a person in it; try to get with the cart from the parking lot inside the hotel-unless you ask someone to hold that door for you. 2. I ordered a fridge, paid extra and yes it had arrived...but without a freezer...all my ice packs were useless during the stay and my kids have some injuries, couldn't use ice packs 3. Parking is ridiculously expensive (20$ per day) and right across the road with a very visible sign there is parking for 5$ per day, makes seance? NO 4. Room decor: I can suggest for the hotel to change the fabric of their blankets on the beds, as I have not seen the worse color in my life...earthy with moss green...made I feel that we are staying in a shabby motel where blankets are never washed...too bad I dint have anything with me to throw on top of them and not to see this horrible color. For the money I paid, it is not worth of the hussle, was the first and the last time I spent my time in this hotel.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
We are so sorry to hear that your stay with us was unsatisfactory. Guest satisfaction is very important to us and we would love the opportunity to turn your negative experience around. If you would like to contact the hotel at your earliest convenience, one of our managers will be more than happy to help. Our toll free number is 1-800-263-2580. We look forward to hearing from you!

"Good example of you don't always get what you pay for"

1
18/05/2017

Not worth it. For what you pay I expected a lot more. Place looks run down. Funky odors. I have stayed in places where the rate was half the price and 100x nicer, cleaner. Not close to main attractions other than the casino.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Frank M, So sorry to hear about the issues you experienced while at our hotel. We have addressed this with the appropriate teams. We appreciate your feedback and hope that you will give us another chance if you visit the area again.

"Good place, great value"

5
18/05/2017

i really enjoyed my recent stay here, really close to everything. i did not know about the restaurant vouchers so that was a nice surprise to have for the weekend. parking was cheap. and the beds were comfortable.

"Nice hotel, alright location.."

3
16/05/2017

This was a nice hotel, clean and up to date for the most part. The elevators where a little dated and small, several times we had to wait for it to come back down since it could only fit about 4 people and less when they have a lot of luggage but not a big deal. There seemed to be a vending and ice machine on every floor which is great. Except there was only a handful of drink choices and all cost $3, even a bottle of water. The rooms where pleasant and seemed very clean and fresh. Ours had a bath tub in the open area that you can watch tv from. Speaking of the tv, only 1/3 of the channels actually work and the volume was locked and would only go to 50%. The balcony was great, half open and half enclosed. Perfect for other people who smoke to get out of the wind. The view we had was decent for the location of this hotel. The bed was nothing less then amazing, it was hard to wake up. 5 star mattress, pillows and sheets. There was no fridge which I found disappointing. Luckily I brought a cooler for our drive, but I had to fill it with ice twice a day to keep our drinks a little bit of food cool. The shower was horrible, it felt like I was in the space station and I'm not even very tall. There was a very small shelf and things kept falling off it. The shower head was garbage and the tap was difficult to find a good temperature. The air worked good, no complaints there. Down to the pool. It was alright, not very deep and a little small, but it was clean. Same with the hot tub, nothing special. It was pretty cool to have the ihop in the hotel, very convenient. We wanted to check out the arcade in the hotel, but never found the time. It looked like fun though. The hotel provided us with coupons for a few attractions including another arcade and mirror maze but that's for another review. All in all it was a pleasurable stay at the Best Western and we would recommend it.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear J B, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed your stay! Regarding the room I will let housekeeping staff aware of your concerns so that we may improve any future stays. Thank you again for staying with us, we really appreciate your review. We hope to see you back again soon!

"Exceeds expectations!"

5
16/05/2017

The hotel is conveniently located near the falls, restaurants and a casino! Our room had 2 queen beds and was huge! The balcony was a nice bonus feature. Lots of parking for a decent fee. There is also an IHOP restaurant and a kids arcade attached. Will definately be returning!

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Val H, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon!

"Don't stay if you have children. It is far too noisey at night due to street traffic and rowdy people."

2
15/05/2017

Good location but far too noisey. Street traffic and rowdy people make it virtually impossible to sleep. Old building. Sliding doors need to be replaced to reduce noise. Although you pay, parking is first come first serve.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear PShotelstay, Thank you for your feedback. It is great to hear that you enjoyed our convenient location! I apologize for any parking inconveniences you may have experienced during your stay. I would like to thank you for staying with us. We hope to see you back again soon.

"Nice Location and comfortable"

5
10/05/2017

Hotel is located right by fallsview casino . rooms are clean and spacious. Beds are very comfortable. Internet connection was great. Staff were very helpful and upgraded us to a joining room. If I had to say anything negative I'd say that a mini fridge in the room would be helpful and the elevator is really small and often took a while to wait for , but if thats the worst things that happened then I would stay here ten times over.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear W7944WAjessicad, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed our location and spacious rooms! I'm pleased to know that you found our staff helpful. Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon!

"do not stay here"

1
09/05/2017

Terrible place. apparently the building we stayed in is going to be torn down. as is should it was so dirty. lots of bugs . I belive they were ants. also old dirty furniture. old carpets very bad smell. if they are tearing g it down they should close it.

BWFallsview, Guest Relations Manager at Best Western Fallsview, responded to this review
On behalf of the Best Western Fallsview I would like to sincerely apologize for the experience you had during your stay, it was not our intention to cause any problems. I would also like to apologize for any incorrect information you received regarding our hotel, we have no plans of any kind to take down our building. Our goal is to ensure our guests enjoy clean and comfortable accommodations during every stay. Thank you.

"Overall great stay!"

4
09/05/2017

Although the exterior of the hotel is a bit shady looking, the interior was very up to date and inviting. Our room was clean and very spacious. Staff was extremely friendly and helpful! The location is absolutely ideal and near alot of eating facilities. I would definitely stay here again!

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear 101mirandak, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed our location and large rooms! I'm pleased to know that you found our staff helpful and friendly. Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon.

"Clean but weird"

3
08/05/2017

The rooms were a really nice size, and the double sink/vanity area was really awesome for people to use to get ready but the light on the balcony doesn't have a switch to turn off, and there was no fridge in the room. No where in the room description did it say that there either was or was not a fridge- but this is the first hotel I've stayed in that doesn't have one. I travel around the country for work and found this odd and inconvenient.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear heatherlyn2017, We appreciate your continued loyalty to the Best Western Fallsview. I am so happy to hear that you enjoyed our large, comfortable rooms. On our website we have listed our hotel policies with regard to any additional fees (parking, additional roll-away beds, fridge rentals). I apologies for any inconveniences you may have experienced during your stay. Thank you again for staying with us, we really appreciate your review. We hope to see you back again soon.

"Clean but needs updating"

3
07/05/2017

Stayed here for 1 night with my fiance. It's certainly not a high caliber hotel. Our room was clean and tidy. The bathroom and sheets were clean, but it's definitely seen better days. The bathtub had water stains and the shower was confusing with 3 different knobs. The whole place could use an update. The stairs and hallways had litter, but I assume it was from rowdy guests and the cleaning staff had not had a chance to clean yet. The front desk staff were very friendly, but instead of a room with a king size bed, they gave us a room with 2 double beds. Parking was $35/night, but if you had a BW member card, parking was only $10/night.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear Jennifer A, We appreciate your continued loyalty to the Best Western Fallsview. It is great to hear that you found our staff very friendly! I apologies for any inconvenience you may have experienced during your stay. Thank you for staying with us and providing your feedback. We hope to see you back again soon!

"Best Western great places to stay"

5
04/05/2017

After Traveling for 54 days,( United States East Coast to mid west) we stayed exclusively with Best Western, Every location the for the most part, every employee were friendly and would go out of their way to assist us. Sure they were a few hick-ups at some of the locations, but over-all the places were great to stay at!! Every Hotel had a pool, some indoors, few had hot tubs, and some of the rooms have jacuzzis.. As well we are Rewards members and received a lot of nice amenities, including free stays . .

"Great place"

5
04/05/2017

We had a great time at Niagara Falls and enjoyed staying at this location, so we extended the time we stayed, a couple of days. Great room with walk out double glass door balcony, over looking the Skylon Tower and next to the falls. Highly recommend staying here... Donna at the front desk is great!

"would recommend this hotel to anyone who is staying in niagara falls very clean and very pleasnat staff"

5
03/05/2017

we have stayed at this hotel twice in the last 4 months and they have gone out of there way to make our stay very comfortable , the staff is very pleasant to deal with and anything asked for is done in seconds , we have stayed at other hotels in the area and have not been welcomed like we were here . would recommend this hotel for sure ,

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear marcelopI2352ZH, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you that you found our staff helpful! Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon.

"Clean"

4
02/05/2017

I really appreciated how clean this hotel was, but paying for parking ($10) and breakfast ($12.99) at a hotel that typically includes these things for free...hmm? What was worse was after we paid for parking, we almost could not find another to park. Now that just doesn't make any sense if there is guaranteed to be at least one spot for every room. Just grateful to have a clean room honestly.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear MsBearly1, Thank you for your feedback. I apologies for any parking inconveniences you may have experienced during your stay. We do make it a priority to have enough spots for all of our guests that are staying with us. Thank you again for staying with us, we really appreciate your review. We hope to see you back again soon.

"Excellent!"

5
02/05/2017

Great stay, excellent staff, close to all amenities. Highly recommend this hotel, great rewards from this company and staff are very knowledgeable about the rewards program, and they know to offer these rewards when you check in.

BWFallsview, Marketing Coordinator at Best Western Fallsview, responded to this review
Dear 666michelineh, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed your stay at our hotel! I'm pleased to know that you found our staff helpful. Thank you again for staying with us, we really appreciate your review. We can't wait to have you back again soon.

"Awful experience"

1
27/04/2017

Hotel did not accommodate anything that was promised and messed up on our promised booking of our rooms . The staff was also extremely rude when we needed to get a room Key fixed and they made our experience no easier.

"Early-week getaway"

5
27/04/2017

Our stay at Best Western - Fallsview was absolutely lovely!!!! Friendly staff, excellent facilities! Enjoyed the pool and jacuzzi! Would've loved a refrigerator in the room. Overall, we had a wonderful time and Planning our next visit!!!

"Overcharged and refused to believe us"

3
25/04/2017

After checking into this hotel very late at night we were given our room but the swipe keys did not work. We went back to the lobby and was told by a different person that the door was broken. We were given another room and told "I hope there is no one in that room for you".....seriously! ?!? If that was a joke, it was a bad one. After unpacking and checking our bank accounts online, we discovered that besides the cost of the room being taken from our credit card the day before, an additional cost of $129.58 was taken from our debit card that we gave as a "swipe hold". When we spoke to the lobby personnel, we were told it was a swipe hold only but he would not believe us that the money had already come out of our account. Also we were NOT told of the swipe hold and in any case $129.58 is a very very odd amount for a hold. We will be checking out in the morning and going elsewhere. WITH OUR MONEY!!!!!

"Decent place"

4
24/04/2017

Best Western is a decent place to stay, staff was friendly and welcoming. The room it's self I wasn't impressed with as the toilet was clogged upon arrival and in was put on a basement room ehich i was to impressed with

BWFallsview, Marketing Coordinator at BEST WESTERN Fallsview, responded to this review
Dear Andrea S, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Good value"

4
24/04/2017

We bought a night off Groupon.com for less than fifty US dollars, I am not sure what the normal price is. Our hotel room had 2 extremely comfortable beds and was quite large. Everything was very clean and of a good standard, there was a lift to our 4th floor and a balcony which we were not able to access. (Think it might have had a childproof lock) The motel was very quiet and secure, there was a huge open car park at the front. The hotel is elevated so it's a downhill walk to the falls, and might be a bit hard for unfit people to climb back up the hill, especially in summer. There are many places to eat within walking distance and around Clifton Hill , recommend Starbucks for any Australians wanting coffee. The coffee in the hotel room is only American style percolator type, there is no tea, no biscuits or milk and no fridge in the room which surprised me for a hotel of this standard. The casino and other entertainment/bars are close although we did not visit them.

BWFallsview, Marketing Coordinator at BEST WESTERN Fallsview, responded to this review
Dear MrsShahNewcastle, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Very well maintained, decent hotel"

4
20/04/2017

Our stay was only for a short visit but all was in order and what we expected from a Best Western. Although it maybe looks a bit uninviting from the outside, the staff was very helpful and professional, the location is also excellent (close to the falls and restaurants). Furthermore the room was clean, including the bathroom and plenty of towels were provided. The only two downsides that I could find was the fact that there wasn't a fridge in the room and that the room was a bit dark due to no ceiling lights. These were minor things though and for the price that we paid, the hotel is definitely worth it.

"Wonderful Place to stay with kids"

5
20/04/2017

Our family was just at this location in April for Easter long weekend. We all enjoyed our stay here with kids. There is a nice pool and a hot tub, kids had a bath in the evening. Later in the night we spent time at the Archade on the main floor beside the reception. Nice lounge area to hangout while the kids enjoy the games at the Archade.

"Great stay"

5
19/04/2017

Stayed here one night. Room very clean and big, balcony was nice to have. Bed was comfortable, location is excellent, right across from casino, lots of restaurants nearby, fall's was 5 minute walk, staff excellent.

BWFallsview, Marketing Coordinator at BEST WESTERN Fallsview, responded to this review
Dear Mike S, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you enjoyed our location and large rooms! I'm pleased to know that you found our staff helpful. Thank you again for staying with us, we really appreaciate your review. We can't wait to have you back again soon.

"Great Location to see Niagara Falls"

4
19/04/2017

What a great location to enjoy Niagara Falls on the Canadian side. Friendly hotel staff and restaurants at every corner. Close to the casino if you want the night life. The beds are super comfortable and love the balcony for fresh air.

BWFallsview, Marketing Coordinator at BEST WESTERN Fallsview, responded to this review
Dear Marilyn W, We appreciate your continued loyalty to the Best Western Fallsview. I'm so happy you found our staff friendly! and also enjoyed our convenient location and our large, comfortable rooms. Thank you again for staying with us, we really appreciate your review! We can't wait to have you back again soon.

"Niagara stay on the Fallsview Blvd"

4
18/04/2017

Great hotel based on location. IHop restaurant onsite and indoor pool and arcade, great for keeping the kids busy. Ideal for casino and restaurants. Walk to Clifton Hills via Robinson Place. Walk to Falls via Murray Street.

BWFallsview, Marketing Coordinator at BEST WESTERN Fallsview, responded to this review
Dear Shazeela A, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon!

"Nice place to stay"

4
12/04/2017

I love the way the room was layout. Nice comfy bed, and the price was very affordable. Very Close to the casino and restaurants. Staff was very nice and attentive. I will stay there again. Has a game room for kids and Coffee, water, etc in lobby

"Family vacation"

5
09/04/2017

Hotel was very good, staff was very friendly and location was very good same the price. Do not eat at ihoop restaurant in the hotel, food was really bad, it was really expensive for all sintetic food!!!

BWFallsview, Marketing Coordinator at BEST WESTERN Fallsview, responded to this review
Dear garciaje, We appreciate your continued loyalty to the Best Western Fallsview. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon!!

"Service and location are excellent"

5
08/04/2017

The room sizes are amazing. The staff was extremely courteous and prompt. The location is ideal for everything. A quick 20 minute walk to Clifton Hills for more stores and experiences. I had stayed here twice and will always book this on future Falls trips.

BWFallsview, Marketing Coordinator at BEST WESTERN Fallsview, responded to this review
Dear tracya466, I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon!

"Outdated section"

2
06/04/2017

We booked this hotel as a last minute get away for Family Day Weekend. The 2 rooms that they gave us is facing the street where the outdoor pool and the convenient store is. This part of the hotel is very outdated and quite a walking distance from the main lobby and indoor pool. We had to pull our room door shut to ensure it is locked. At first we didn't know and left the room without knowing the door wasn't fully shut while we went out, good thing no one saw. As we were crossing the bridge to go to the indoor pool, we noticed this section of the hotel is newer and cleaner. We didn't like the indoor pool. The arcade is good for kids. The location of this hotel is really good. Approximately 5 mins walking distance to the Casino. Ihop is also located inside this hotel. Best Western also provides coupons for restaurants including Ihop, East Side Mario and more. Parking is $10/day Overall, I'm not too sure if I would return again. For few more bucks, I might just opt out to a better hotel. Although, I haven't experience the newer part of the hotel so my opinion is a bit biased. Just request to NOT be placed where the outdoor pool or convenience store is.

BWFallsview, Marketing Coordinator at BEST WESTERN Fallsview, responded to this review
Dear Jhaz M, Thank you for your feedback. I apologies for any inconveniences you may have experienced during your stay. I would like to thank you for staying with us. We hope to see you back again soon.

"Great spot "

4
06/04/2017

This hotel looks a little run down on the outside but a lot of niagara looked like this. The hotel was right across from the casino, right by some restaurants and about 2 blocks from the falls. When you stepped outside you could see them it was gorgeous. I thought the parking was expensive but after seeing how close it was to everything g you save money but walking. The power went out but it wasn't for too long. The rooms were a lot bigger than I imagined. Overall I would stay here again :)

BWFallsview, Marketing Coordinator at BEST WESTERN Fallsview, responded to this review
Dear Nissaa P, We appreciate your continued loyalty to the Best Western Fallsview. Thank you again for staying with us and providing your feedback. We can't wait to have you back again soon!

"Fun times!"

5
28/11/2016

My boyfriend and I stayed here and were quite pleased with not only the accommodations but the service and staff were very courteous. Rooms were clean and spacious. We will definitely be going back in the near future!

"Above and Beyond"

5
28/11/2016

Reviews are not always true and sometimes you need to experience for youself. This is true for the best western on fallsview. I read some not so great reviews but boy were those simply inaccurate! The front desk staff were amazing and management went above and beyond. Not only were they excellent to us but the people in line ahead of us as well. I recommend this hotel especially for the staff. They made our stay truly memorable and amazing!

"Birthday Stay"

5
28/11/2016

Thanks for making our stay so enjoyable! Check in was super quick and hassle-free, all personel we encountered were friendly and helpful, and our room was clean and gave a great view of the falls! Even though we're locals it was nice getting away for the night! We will definitely be back!

"Good Stay"

4
27/11/2016

The hotel and staff overall were very good. I had some problems with the television not getting all the channels and some I did get weren't very clear. Also, the duvet on one of the beds bunched up at the bottom inside the cover. I tried to fix it a few times but it just kept happening overnight.

"A very positive stay"

4
26/11/2016

The price was right, location perfect...easy to get to entertainment, restaurants, main roads, and shopping. Front desk staff, each and everyone of them was helpful. They were extremely capable dealing with my requests for taxis, car rental problems, and train schedules. My whole stay ran smoothly. Thanks so much. Sharon Groen

"Value. Location. Quality. Don't miss it."

5
24/11/2016

Booked this property from a Groupon deal. Two nights with a family pack. Here's a list and rating. Checkin-Hailey was helpful and informative Rooms-(I booked 2) are super clean. Very spacious. Updated. Location-super close to casino and falls. 10 min items walk to Clifton Hills area. That's the mecca tourist area Pool-clean. Plenty of towels. Parking-there is a fee. Bit every place chargws5 Family pack- super value here. Arcade and food vouchers. This place is awesome. I travel about 100-150 nights a year for work. I don't usually stay at BW but after this stay. I likely will. Well done

"Anniversy at the Falls"

5
23/11/2016

Stayed at this hotel and had a real nice time. The check in was easy and the hotel was clean and close to everything we wanted. Would recommend this hotel to anyone else. The staff was very helpful and friendly.

"My stay"

1
23/11/2016

The rooms had a smell the noise of a mouse no one was very accommodating when I brought it there attention i spoke to front dish they did nothing I had to line up twice for half hour when I registered all ready

"Perfect location"

3
21/11/2016

Bathroom looked like it needed a thorough cleaning. Tub and rubber bathmat looked very dirty. Very hard to find a spot to park at the hotel, took a long time, I asked at the front desk and they said I should park across the road at the casino even though we paid to park at the hotel.

"Location!"

4
20/11/2016

We love staying here - we get great loyalty deals emailed to us and it's so conveniently located near the casino, Falls and attractions that you can't go wrong. The room we had was completely renovated and very comfortable. Great stay!

"Room is bigger and price is good"

4
13/11/2016

We stayed one night at Best Western fallsview in November 2016, The hotel is very close to the the Falls. We walked to the Falls in about 10 minutes. The room is bigger than we expected, clean and quilt. I think we got good deal for the price.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Jimmy S, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our large rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Average . "

3
12/11/2016

Booked hotel in winter. Hotel was okay.. Weird thing i found was a dispenser for shampoo and shower gel instead of providing small items and timer exhaust fan in shower. Just to save money i guess... Rest room was spacious. Stayed for one day. So cant comment on how they clean for the mess if asked for.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear sumit b, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our spacious rooms. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Nice room"

4
12/11/2016

Have to pay for parking and there is required deposit but they have great beds and a IHOP on site. Great inside pool and Hot Tub!! And it is across the street from casino and Galleria. The mall has great stores and gelato and sports bar!

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear gal6533, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Best Deal on the Block"

4
10/11/2016

We have been staying at the Best Western Fallsview for years and will continue for many years to come! They offer fantastic deals to dine at various restaurants, casino coupons and local attractions. The hotel is clean and offers 2 swimming pools and a hot tub. It is across the street from the casino and you can walk to all the restaurants in the area. It truly is a great hotel for the price and has balconies which is very hard to come by at many hotels. I would highly recommend this hotel and always check for their amazing deals!

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Cheryl P, We appreciate your continued loyalty to the Best Western Fallsview. I am so happy to hear that you enjoyed our convenient location and our selection of dining vouchers. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon!

"Basic, but ok"

3
09/11/2016

Stopped here for 3 nights October 16. Hotel was clean ,very helpful, ask for main block, currently been refurbished. 10 minute walk to falls.close to bars/restaurants.Didn't eat at IHOP, found a good breakfast all you can eat 5 minutes away.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear bobthemakem73, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our clean rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Terrible"

1
06/11/2016

Very old and outdated, pool area is decent we have stayed here the past three times due to trying to save some money but not worth it they screwed up my credit card charges twice now. This last visit will be my family's last rather pay extra and not deal with the headaches.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Francesco D, I would like to apologise about all of the problems you encountered during your stay with us. We are currently in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback. We hope to see you back again soon so that you can see our progress.

"Great for What it is ..... but ihop restaurant is outrageously priced"

3
05/11/2016

This is a very old hotel, built motel style. The 6 story tower has 3 small elevators, You check in around the corner, there is no lobby, It is not luxuries in any way, The restaurant ihop is a breakfast restaurant and is outrageously priced. 1 Ham n eggs and 1 omelette and 1 chocolate milk cost $50.50 Really But I did like the hotel, Rooms are very large, Bathroom is very large and split into two rooms, Beds are great, TV is great, All rooms have a balcony, Very clean and well maintained There is NO view, Falls View refers to the street location and not the view. So it is great hotel, Clean and comfortable, We went with a hockey team. Not a luxury hotel but nothing to complain about.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear MarkfromMaple, We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to apologise for your experience at the IHOP. Although the restaurant is onsite, they are a separate business from the hotel. I will pass on your feedback to their manager. I am so happy to hear that you enjoyed our clean and comfortable rooms. Thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"The Falls"

4
05/11/2016

Have stayed here about 3 times before. Seems to be showing age. Sorry, restaurant change was not an improvement as far as breakfast is concerned. Had asked for a room far from elevator but this was missed somehow and we had to request a change. Acceptable overall.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Lawrence H, We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to apologise for your experience at the IHOP. Although the restaurant is onsite, they are a separate business from the hotel, but I will be happy to pass on your feedback to their manager. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"Good for the Right Price"

3
03/11/2016

Stayed here in the early fall (off season)? using my Air Miles. Check-in was smooth and staff helpful. The hallway outside the room is very outdated and appears dingy and is quite off-putting, however, inside the room was much nicer. Although rooms were decent, things are missing that are now considered standard in hotel rooms like fridge and microwave. 24-Hour convenience store was handy, vending machines and IHop (see review) waaaay overpriced. Parking is also quite expensive, but it sounds like that is standard for hotels in this area. I would stay here again if the price was right as this location is walking distance to most of the touristy stuff, but I would hesitate paying premium Niagara Falls hotel rates to stay here.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear RetroDiver, We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to apologise for your experience at the IHOP. Although the restaurant is onsite, they are a separate business from the hotel, but I will be happy to pass on your feedback to their manager. We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our comfortable rooms and convenient location. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"Nice hotel with balconies!"

4
02/11/2016

Clean rooms with great staff! We really loved how close it was to everything and we walked everywhere our whole stay. My husband is a smoker so it was really nice to just step out onto the balcony rather then downstairs to have a smoke. Our room looked like it had recently received an upgrade and the hallway carpets were being replaced on some floors during our stay. I expect it will look really nice when its done. Also, there was a plumbing issue on our floor during our stay and without even asking, they did not charge us parking which in their lot is $15.00 a day!!

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Jesse H, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our newly renovated rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Comfortable Stay"

4
01/11/2016

Nice upgrades are being done to this location which was needed. Room was clean, beds comfortable and good location. Have stayed here in the past and have never had an issue. Close proximity to the falls, casino and a number of restaurants, all within walking distance. If I had a concern it would be that there was no refrigerator in the room which would be a nice extra. This had surprised me as we have stayed in other similar type hotels and had a refrigerator. This did not affect our stay everything was very good.

"Was okay"

4
31/10/2016

I think this place is starting to go a bit down hill from when I used to stay here. I find the price has gone up but the rooms stay the same (outdated and Old) even the bar of soap to wash your hands is cheap to the point of not even foaming in your hands. The parking is a MAJOR issue if your planning on staying here on a Friday or Saturday. Otherwise its central to everything (Casino, Nightlife, Restaurants). okay for $200.00 on a weekend.

"Will never stay there again"

1
31/10/2016

Terrible service, very noisy guests and we had what appeared to be mold in the shower stall abobe the splashguard. The front desk acknowledged the noise we had both nights, but did not offer any compensation to make it right. Friday night, things did not settle down until about 4am, messing up our plans for Saturday. The only possitive thing I can say about this hotel was it's location, other than that a complete fail!!!

"Great stay in Niagara Falls"

5
31/10/2016

My fiance and I were in a newly renovated king room. It was a clean and comfortable room. A quick walk to both the Keg and the Casino. It was an enjoyable stay and we would return to this hotel. It is a bit of a walk to the Falls but not too bad.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Liketotravel68, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our clean, comfortable rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon!

"Great Budget Hotel"

5
31/10/2016

Nice and clean,well looked after smaller hotel a couple of blocks from the casino. There's a IHOP for breakfast which we ate one day (used our $10 off coupon as we booked through wagjag) but opted for local restaurants a few minutes away as they were priced for locals rather than tourists.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Lance R, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our clean rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"OK for a short stay"

3
30/10/2016

Rooms clean, looks like hotel has been updated a bit, new carpets etc. Basic hotel but does have all you need. Location is good for the Skylon, Casino and of course the falls (the walk back up the hill can be a bit wearing). The iHop restaurant is expensive for what it is and there are better places to eat, the food is basic for what it cost, and staff are not the happiest.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Andyjbt, Currently, we are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to apologise that you did not receive a more friendly welcome. I'll make sure that our front desk staff and upper management are made aware of your concerns regarding their workplace etiquette. Unfortunately our onsite IHOP is a separate company from the hotel, but I will be more than happy to pass on your concerns to their manager. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service.

"Very good value!"

4
28/10/2016

This is our third stay at this hotel. We like this hotel because check-in is easy. The staff is very friendly and nice. When they didn't have any room for early check-in, they were able to hold our luggage for us. We were given a room with the view of the Fallsview Casino and I have to say, it is much more cheerful than the other side- towards Stanley. I enjoy sitting on the balcony to relax, drink and enjoy a smoke. Furthermore, the room is larger than most. Although there is renovations at other floors, the bed, washroom and the room itself is clean. I don't know what most people expect when they pay less than 70 dollars for a night stay. This is very good value for your money if you are not a picky person and wanted everything new and top notch. Furthermore, wifi works well and they gave us plenty of coupons for restaurants.

"Very dirty"

1
27/10/2016

Choose another hotel. Stains all over the hallway carpet, the toilet rocks back and forth. The room itself smelled , overall terrible experience. It was noisy but that is because it is close to many amenities.

"Great Stay!"

5
26/10/2016

Enjoyed the location, I was in walking distance to everything! Very friendly and helpful staff. The building was under renovation but my room was clean comfortable and quiet, loved the fact that the rooms have balconies.

"An OK stay"

3
26/10/2016

I was a bit worried when booking here, from the outside it does look a bit run down. But the room was spacious and clean. It was partially updated..... they seem to have stopped at the bathroom for updates. Was nice to have a balcony. Good location.

"Visit to Niagara Falls"

4
24/10/2016

We arrived at the hotel and booked a room for a 1 night stay. Check in was easy and the room was ready for us straight away. The location of the hotel is excellent as you are only a short walk (down hill) to the falls and there is plenty of places to eat in close proximity. Room was reasonably priced but the iHop restaurant attached was very expensive. $53 for breakfast for 2 people. I would recommend but was advise that you eat elsewhere.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear aseath72, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our convenient location. Although we do have the IHOP onsite at our property, they are a separate business from the hotel. However, I will pass on your concerns to their manager. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"good location = but"

3
23/10/2016

Our room was nice and spacious for the three of us, but there were some drawbacks. There was no fridge in the room; when we checked out they told us that we could have had a fridge for $10 more a night, but no one told us that on checking in. There is no exercise room; the pool was open, but the jaccuzi did not work. And there were only few television channels. The IHOP restaurant on the property was so expensive that we did not dare go inside. One nice touch: they gave us token we could use to buy water or a soft drink from the machine.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear EEM88, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our large rooms. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have, but I do apologise that you were unaware of our fridge possibility of having one rented for $10 a night. There is an indoor and outdoor pool onsite, however we do not have an exercise facility onsite. We do allow our guests to use the exercise room at one of our sister properties, which is about a five minute walk away. I do apologise about your concerns with our onsite IHOP. Though the restaurant is onsite, they are a separate company from the hotel but I will forward your concerns to their manager. I would like to thank you for staying with us, and for providing valuable feedback. I hope you will give us another opportunity to be of service.

"BE CAREFUL IF YOU CANCEL; THEY MIGHT CHARGE YOU THE ENTIRE STAY"

1
23/10/2016

I had an hotel reservation from September 21/16 - 25/16. I called the hotel on September 8/16 to confirm my cancellation of the reservation. Since I had a bad feeling about this, I did ask the lady (who was actually really nice on the phone) numerous time if it was canceled and she kept telling me not to worry about it. Given I had never canceled an hotel room before, and given that I trusted her and Best Western, I was 100% confident it was done. Apparently, once you cancel a reservation, a reservation number is given... I did not get one nor knew you were supposed to get one. I called the hotel as soon as I found out on September 21/16 that my entire stay was charged. Thinking it was a mistake and the charges would be reverted, I spoke with the manager on duty that didn't believe me at all nor concider it could have been simply a mistake from one of their employees. No investigation was made by him, even thought I had the exact date and time that I called to cancel. He transfer my request to another manager. I left a voice message and also sent an email. Given I did understand it was a very busy weekend for them, I was kind enought to told them that they could get back to me the next week. Called back a few times, sent a few more emails (the manager even wrote to me on October 6th to let me know she would get back to me the next day, which never happened). They also didn't sent me an invoice until I asked for one. It makes me really sad to write this review, given I've been going to Best Western for the past 15 years. Errors also do happened (we are all human after all) and that poor lady that took my call in September 8 probably did not notice her mistake. As of October 23/16, Best Western still hasn't done anything to resolve the problem nor got back to me, even though I keep trying to get someone to help me... Please if you reserve at this hotel, ensure not to cancel unless you don't mind being charge for the entire stay. Given they are employees there that like their jobs and need it, don't decide not to go to this hotel because of my review. Just be really careful if you have to cancel... okay? Obviously (and sadly), I will probably not return to a Best Western hotel... Take care!

"Everything Needed in a Good Location"

3
23/10/2016

I've stayed at this hotel on two occasions and think it's great! Rooms are huge and the balconies are a nice touch. Aesthetically, is it the nicest hotel in the world? No. But it ticks all the boxes for me. Comfortable bed and pillows, big room, balcony, 24 hour mini mart attached if you need snacks any time of the day, and walking distance to the casino and Clifton Hill. What worked out well for us is that we were a group of 6 on both occasions and the rooms were big enough to comfortably visit in each others rooms without feeling crowded. The restaurant was good too! Overall I would recommend this, especially now that the renovations have been done to it!

"Poor value"

2
21/10/2016

Excessive noise during night not dealt with. People hanging out in hallways drinking all night. Somebody running down hallway at 5 am yelling "fire, fire, fire". Called to front desk and security takes 15 minutes to come. Asked them to check cameras and they just shrugged it off like it's no big deal. Also, very dated decor.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear David L, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. I'll make sure that our front desk and management team is made aware of your concerns regarding the noise so that we may improve any future stays. Thank you for bringing this to our attention. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service.

"Holiday Weekend getaway"

4
21/10/2016

Very reasonable priced hotel within walking distance to venues. The rooms were large and clean compared to most hotel rooms, Restaurant, game room indoor pool and gift shop all on location. It was a 3 family vacation, our room were side by side with balconies facing the falls. The staff was very pleasant and accommodating, they had discount coupons to restaurant. The halls did smell a little cigarette smoky- but that is my only negative comment. We will stay there again.

"Good for a one night business day or for a budget friendly family trip!"

3
20/10/2016

The room was very large with two queen size beds. It was very clean and comfortable. I is dated but that does not bother me to much. There is plenty of parking at a cost of $15.00 a night. The staff very pleasant and helpful. This would be a great room for a family on a budget in Niagara Falls because the rooms were huge!

"Hotel excellent value - read fine print on coupons"

4
20/10/2016

Package included coupons for Ruth's and Chris Steakhouse and Ihop Restaurant located on Hotel. The coupon for Ruth's and Chris Steakhouse went towards one entrée (did not cover total cost of entrée) - two entrees to be ordered. The coupon for Ihop required 2 breakfast entrées be ordered. In both cases spent more than I would have normally for similar meals

"Very Dated, Very Underwhelming"

2
18/10/2016

Cons: Very dated, hallway carpets are dirty with numerous large stains which give a very filthy appearance, akin to a very cheap motel Elevator is old and unreliable (broke down on the 2nd day of our stay,had to take the stairs) Pool and hot tub was overpowered with the smell of chlorine but still looked dirty Cost of parking is $15/day (there is parking just across the street for $2 or $5 per day) Pros: Less than 5mins walk to the falls The rooms are cleaner than the hallways, which is the only reason we stayed, still very dated Free WiFI Indoor pool and hot tub

"Fine if you just need a place to sleep"

3
17/10/2016

Honestly, this hotel needs a HUGE overhaul. We came to niagara to celebrate our engagement last minute and the Best Western was the only hotel available. Our room was still dirty when we checked in (hairs in bed/jacuzzi) the elevators work sometimes and the floors are covered in mystery stains. Keeps the romance minimal. Staff was great, very friendly and honestly were the only good part of the experience.

"You could not pay me to stay here again."

1
15/10/2016

I usually don't take the time to review things unless I really love them or really hate them. This has to be the worst hotel (IF YOU COULD CALL IT THAT) that I've ever stayed at. Issues: This hotel was booked through Groupon (do I ever have a bone to pick with them), and the only 2 words I have to sum it up is FALSE ADVERTISING. When booking this hotel on Groupon you are shown pictures of newly renovated rooms, which only represent a very small percentage of this hotel. So let me tell you my story... Upon checking in we dealt with a lovely girl (her name truly escapes me), who put us in room 117 in the 4 story building attached to the mini mart. We completed the check in process and headed to our room. From the second we stepped into the building it was clear that this was not going to work out. The carpets in the hall and stairways were dirty and dingy, and the air was so thick (it smelled like marijuana). We unlocked our room (hoping that it would be better) only to find mould growing on the ceiling, and in the bathroom. The balcony/patio door was loose & there was tissue stuffed into the peep hole in the door. I truly do not know how anyone could sleep there, let alone purposely booked this room (no one expects to book this room due to the fabulous false advertising by the hotel). We immediately called the Front Desk and said we were coming back as we could not stay in that room. Once we got back to the front desk we explained that this room was unacceptable. It was mouldy, dark, dingy, and truly difficult to breathe in. I explained to the lady (same girl who checked us in) that my mother has asthma & there was no way that we were sleeping there. I was upfront with her in letting her know my disappointment in the room - not only for their poor standards but also the false advertising on Groupon. I would have never booked this hotel knowing that this is the quality I would receive. The lady at the front desk then got very defensive, accusing us of attacking her, saying that she had a long day and this was the last thing she needed. I assured her that we knew it was not her fault, but something needed to be done. She said that the hotel was fully booked for the evening and she only had 2 or 3 rooms available... in the same building on the same floor. I let her know that was unacceptable as my mother physically couldn't breathe down there & I was not going to play the "let's find a room" game all night. I said that we would be happy to have our money refunded and just go home. At this point the front desk agent is very agitated, and snaps on us saying that there is a 72 hour cancellation policy and there is no way in hell I would be getting any money back. I asked her if she knew the difference between a cancellation and a refund, because this was clearly a situation where customers INTENDED to stay the night but the hotels poor conditions were driving us away. At this point she got so agitated, she walked away from us and said she "couldn't deal with us". Then another customer service agent (Meghan) took over the situation. Meghan was beyond apologetic, both for the hotels poor conditions and for the other agents behaviour. She kindly explained to us that the building we were in is one of the oldest buildings in Niagara Falls & they are slowly undergoing renovation. We told her we completely understood but we could not sleep in a room with visible mould growing & such low air quality... again... mother with asthma! Meghan then found us a newly renovated room on the 6th floor. She was nice enough to even comp us the first night of parking & throw in a few more attraction vouchers. We checked out our new room assignment and could not have been happier. This was what the pictures on the website looked like, this is what we expected. The room was clean & mould free. We decided to stay both nights in that room because it was much better. My advice to anyone, booking through the hotel directly or through Groupon... BUYER BEWARE. This hotel does infect have quality rooms HOWEVER you must put up a fight for one. Do not believe every picture you see on the internet, as they only advertise the best rooms (then stick you in something way way worse). I probably will never stay here again & I'm going to be thinking twice about booking through Groupon, given this account of false advertising. I truly cannot express how disappointed I am, and how taken advantage of I feel. If it was not for Meghan's intervention, I would have not stayed the 2 nights and had to forfeit the $280 Canadian I payed for this hell hole. Ps- it is currently 2:54am & I am listening to obnoxious guys slamming doors, screaming and partying. I guess that is out of the hotels control but the walls here are very very thin. I doubt I'm the only one who can't sleep because of this.

"Spacious but underwhelming "

3
14/10/2016

While the room that we had was very large, it lacked amenities (there wasn't even a refrigerator, though there was plenty of room for one). The large sliding door that opened onto the balcony had no screen (so if you wanted fresh air you had to deal with bugs coming in; we actually had a bird fly into our room!). The WiFi worked well however of the 40 or so TV channels available, about 15 didn't work. The pool was clean but the hot tub wasn't working (the timer seemed to be malfunctioning and the jets would not engage) and frankly, wasn't hot (the water was warm, but not hot). The hotel was a noisy during the day because they were having renovations done (new carpeting at least) which I'm sure will be nice when it's complete.

"Great Location, Friendly Staff"

5
14/10/2016

Niagara Falls is a beautiful city. If you are looking for a reasonably priced stay in the heart of all the action, this hotel is a great choice. Rooms were clean, staff was friendly and helpful. We were walking distance to most attractions, and surrounded by restaurants and a convenient store.

"Lacks Security, costly parking and food"

1
13/10/2016

After sweating in the hot hallway trying to get the rooms to unlock, we finally got one of our 2 rooms open, The 2nd room would not unlock. I ran back downstairs and waited in line of all the people checking in. I handed the room keys in the sleeve with the room number to the same clerk who checked us in. He rekeyed them. I went back upstairs and let myself into an OCCUPIED room! Fortunately the people were not there. When I returned to the desk to tell them they had breached security, they had no concern whatsoever. The manager stated it was a simple error. If I had been a thief and robbed the occupants of their valuables, I suppose that would have been of no concern either. I was afraid to leave anything in the room while we went sight seeing. They refused to comp us even the outrageous paying fee of $15/day. Add the parking fee into the cost when shopping for a Niagara hotel. Turns out there was a lot across the street with parking for $5 but the hotel charged $15. We saw 2 cars get towed from the hotel for not paying. The onsite restaurant is a very expensive IHOP with slow service. Breakfast for 4 ran $114 after the $10 hotel coupon was deducted. Go online and read reviews of this IHOP and you will find food elsewhere. The balcony was a nice touch and roomy, but had no view of the Falls. The room itself was ok. We were not there for the hotel anyway, but would have liked to feel safe while there.

"Older clean hotel"

4
11/10/2016

We stayed here with our teen daughter. This is an older hotel with little ammendities. However, we knew we wanted to spend money on local attractions, and not a one night stay. Our room was clean, check in was seamless, and parking was easy. We were able to pay the $10 and walk to many area local attractions and restaurants close by. We did not utilize the indoor pool or take advantage of breakfast. We did visit the mini market on site. Prices are a little high, but we needed a few items to get our day started.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Terina B, We appreciate your continued loyalty to the Best Western Fallsview. We are approaching the end of a three year renovation plan that will have updated most areas of the hotel. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"Vacation "

5
11/10/2016

Great hotel very reasonable and the wing we were in has recently been reurbished, nice big rooms, very clean and bright, great location for the falls which are within walking distance, front desk staff very welcoming and helpful, this is our 2nd visit to this hotel would definitely recommend

"Spiderman"

1
11/10/2016

The security on the patio doors (on each balcony) was a bar. Anyone could climb from balcony to balcony and access the room, and the security bar lets you know this. It could have been executed in a far better way. How save are the rooms?

"NIce Hotel"

5
11/10/2016

this is a very nice hotel and right in the middle of the action. clean rooms and comfortable beds. The elevator is a little slow but hey your on vacation. relax. The fact that thee is a mini mart and an Ihop on the same property is cool. But don't waste your time in the Ihop the prices are way out of line!

"Great Location"

4
11/10/2016

Clean, spacious room in the perfect location. Right up the street from the Falls, across from the casino. Lots of restaurants nearby. No views and a bit drab - but an excellent value for the area. If you spend most of your time out of the room and you would like to easily walk to the Falls and other attractions, it's a comfortable bed in a large room.

"Disappointing "

3
09/10/2016

Great location...comfortable beds...but little else. After checking in...we were given 2 card keys...they ended up being activated for another room...not ours. The elevator was broken...had to carry our luggage to the third floor. We met others in the hallway on their way to complain. Beds were comfortable, wifi worked great, bathroom was clean. Hallway carpeting was very old and very stained. Location is great. Staff were OK. Probably won't return.

"excellent location, great value"

5
08/10/2016

The room was large and clean, the bed was comfortable, and there was an east balcony that faced the Skylon tower. We could see the fireworks over the falls, which were just one block walk away. The extra sink outside the washroom was nice.

"Crazy Hotel"

3
04/10/2016

We were hoping for a nice getaway, but landed in the middle of a playground. Unruly kids running around, and general mayhem everywhere, even the parking lot. Well, this was the weekend. But in case you want a more peaceful atmosphere go elsewhere. The hotel is also dated, had a feeling of a tourist "treadmill". The service proved to be truly invisible, aside from the reception. Chain restaurant on the property added a lot of frying smells even in our room.

"Best Western Fallsview"

5
04/10/2016

I truly enjoyed my stay at the Best Western Fallsview Niagara Falls - friendly helpful staff, big clean rooms location was excellent and Ihop restaurant is right next door which is get a $10.00 discount coupon I would recommend this hotel

"Ok"

3
03/10/2016

the hotel is ok ; the room was clean ; a little bit noise but ok ; the location is great ... there is a IHOP inside the hote but there is NO free breakfast ... the parking it's NOT free, they charge 15 dollars !!!! So ... if you are thinking about regular best western w breakfast included and parking , that's not the place .

"get away for one night"

4
02/10/2016

.We enjoyed our stay at Best Western. The hotel room was very clean and the beds were very comfortable. We were on the ground floor with the pool outside our balcony. We found this to be very convenient. Overall we did like the Best Western and will be returning.

"Worth the price, but figure in the extras!"

4
02/10/2016

The hotel is very clean, tastefully furnished, and comfortable. The standard two queen room is huge, larger than any suite in which I have stayed. Each room has a balcony with seating. Parking costs extra per day. BW members $15 CAD, but $2.80 fee on top of that parking fee is added. I recommend unloading in parking lot, then park across the street off property for $5. Wish we had done that. Breakfast is not provided, but the IHop restaurant on property is their recommendation. At check-in we were given $10 IHop coupon for two for each day. We ate there once, as the prices were higher than others even with the coupon. Location is great, across from IMax Theater and two blocks from Fallsview Casino. Near many restaurants and shopping. Convenience store on the corner. Fallsview is the name of the street, not the fact that you can view the falls from the hotel. The falls are a few blocks down a steep hill, getting up is more challenging. WeGo bus stops at hotel and gets you to all the venues and sights, costs $12 for 48 hrs. But is included in the Niagara Falls Adventure Pass, but Niagara Parks Dept. a real bargain for the best venue. Yes, I would recommend this hotel to others, but make sure the extras are added in the hotel price.

"Won't stay again!"

1
02/10/2016

Very disappointed. $20 to park and i had to wait half hour to get a spot. Room smelled like it had been sprayed for pests. There were little ants everywhere in the room.. Beds were uncomfortable and I got a sore neck from the lumpy pillows. iHop was very expensive even with $10 coupon off, we paid 50 some dollars CAD for two basic breakfasts and waitress kept making mistakes with order. Front desk staff were not friendly or helpful. I will never stay at this hotel again.

"Missed a wedding due to incompetance"

1
01/10/2016

My cousin aligned with this hotel for her wedding and blocked off rooms. Family and friends travelled from all over to attend. It took me 19 hours to get there coming from the other side of the world. We (for 3 rooms) Called ahead and they ensured us the rooms would be ready, no issue. We (plus other wedding guests) spent hours begging them to give us a room, any room, even a dirty room or the pool change rooms - If we can't shower at least let us change. They did not think of solutions, just repeated the same corporate jargon and how they only guarantee rooms by 4:00pm and any issues are on us. Long, frustrating, bad service story cut short- we missed the ceremony and family photos completely but did get there in time for the dinner and party. At the end of the stay i calmly asked if they could give management some feedback since we missed the wedding we flew in for. Their response was the same corporate jargon as checkin and that the fault was on us. They didn't even say that would share the feedback with management. In my many years of travel i have never experience such bad customer service. The training needs an upgrade. This is a tourist destination and the hotel gives canada a bad reputation for service. If you need reliability. Never ever stay here. Spend a bit extra money and book something across the street.

"Great Hotel, IHOP not worth the coupon"

4
01/10/2016

I liked staying here although thought I'd be "fallsview" due to the name but that's my own mistake. I asked in advance for a high balcony room and was accommodated with a 5th floor balcony room overlooking the Skylon Tower so that was cool. The room was HUGE and the staff was very friendly. The only real negative I had was with the IHOP restaurant. Each room received 2 $10 off coupons for breakfast and even with that, a breakfast that should have been $60-$70 CAD, came to over $100 CAD because of all the hospitality taxes. The waitress on the second day there also made many mistakes with our order. The only other thing I will mention is Niagara Falls, in an of itself (NOT THE HOTEL) is not wheelchair friendly. I had a broken ankle during my trip and the hills in NF are brutal for anyone pushing someone up those hills!

"Economical"

3
28/09/2016

Basically this is one of the oldest hotels in Niagara Falls. It's 40+ years old and shows it. The regular rooms are dated and not very nice. The suites are an improvement as the bathrooms seem to have had an upgrade but calling them a suite is a stretch. After checking in to find we had been put on the first floor without a patio or balcony, we called the manager and had a room switch to the third floor suite that was a noted improvement. The manager was accommodating. The front desk staff seemed uninterested in helping us but were pleasant enough to deal with. The pool and hottub, again dated but reasonably clean. Complimentary coffee in the front lounge (courtesy of the onsite IHOP) was nice because the coffee in the room was terrible. The location was good. It's very close to the casino and a short walk to Clifton hill. Parking was $15, valet is available at an extra charge.

"We like staying at this Best Western!!"

4
28/09/2016

Yes we do! It is so close to everything. The falls are only a short walk, if you don't stop at all the fun places along the way. And a hop,skip and a jump to most everywhere esle you want to go. The rooms we have stayed in have always been clean, tidy and smell good. The beds are comfortable and the air conditioning and heat always work great. We love the balcony - being able to step outside is wonderful. Most of the staff are very friendly, grett you with a smile and helpful.Yes it would be a little better if the elevator had a bit more speed. Thank you! We will be returning!! Oh just a note to all - there are no fridges - we bring a cooler. The ice despensers work great! P.S. A note to the G.M. who is responding - you could spruce it up your responses a bit. :-) Unless these are corporate responses.

"Deposit Not Returned"

1
27/09/2016

I booked with Booking.com and they pre-charged my card 75 CAD which I was not aware of as policy states otherwise. Upon arrival my card was swiped for 'booking purposes' and I was charged a further 60 CAD, which was apparently deposit. I have online banking and when I noticed it the next day, I asked upon check out what this was for and was told it was for 'deposit'. The lady at the front desk said she had released the deposit. One week later, I still have not received it. I have sent an e-mail to the hotel but have been told that posting usually takes 3-15 days and that they are forwarding it to management. I have not received a reply. If I was to be charged 60 CAD as a deposit for a 75 CAD stay, I would LOVE TO KNOW beforehand and have the option to pay in cash instead of waiting this long while on the road to receive the deposit that was immediately charged on my arrival. Pool is in the parking lot. There was urine sprayed on the toilet seat of our room when neither of us had used it yet. Location was great and the bed was comfy. WiFi was fast and reliable and there is a convenience store open 24/7 just below.

"Excellent Room"

5
26/09/2016

Very good hotel, excellent room, very clean, good comfortable queen beds, good security (swipe cards at all doors), pleasant desk staff , nice clean pool & hot tub. Close to falls for walking, close to the Casino, lots of restaurants (some very expensive). Four minute walk to Casino parking underground, only cost me $5.00 for 2 days parking (you only pay when you leave, no tickets). Two blocks down the street (east then right)) is a restaurant that has a good buffet breakfast for $6.99 (they make their money on coffee $2.99). Good price for Hotel mid Sept. week day $71. + 13% tax + SC = $ 83. All in all I would certainly go there again, and I live only one hour away.

"GOOD QUALITY"

5
26/09/2016

Very good location. Hotel is dated. Rooms are updated. Staff are very courteous and helpful!!!! Elevators are very slow. Room had an odd odor, but it ceased after some time. Bed quality is superlative!!!!!!

"Old School "

3
22/09/2016

We only stay at Best Western Hotels, and I think by far this is the Oldest one to date. Our room was really large and comfortable, and our housekeeper was such a sweet lady and made up our room beautifully each day, taking special note to any of our requests. It was quite hot while we were here so we enjoyed the air conditioned room, and outdoor pool, we pretty much had it to ourselves every day. I have to warn you though the hallways are grossly hot, and smelly and the carpets are in very poor condition. There is NO REASON for the amount of money this hotel brings in, that it can't be updated to the quality of the other Best Western hotels. The location is great and is all of a 10-15min walk to the falls, and is right across the street pretty much from the big Casino and Shopping area. The first day we ate breakfast at the "Famous" restaurant next to the Casino, and although we found it a little pricy, it was really good. The next morning we decided to eat at the IHOP located in the Best Western and if I can give you any advice at all...DON'T WASTE YOUR MONEY!!!! Not only was the service sub standard, the food was TERRIBLE and on top of it all it was $80 for myself, my husband and our four year old daughter, (our bill the day prior was aprox $70 but it was 5star food and the service was excellent.) I just about fell off my chair...AND WE HAD WATER TO DRINK! To sum things up about our total experience, if this place wasn't free from reward points, we would have likely packed up and left the next day!! I most certainly wouldn't pay for this.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Carolinea77, We appreciate your continued loyalty to the Best Western Fallsview. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Great Location"

4
21/09/2016

While I enjoy staying at this I was disappointed to find out that the parking had increased to $15.00 from $10.00 for Best Western Rewards cardholders. I know its a small amount but it is still disturbing

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Robert M, We appreciate your continued loyalty to the Best Western Fallsview. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Location Only"

3
20/09/2016

Stayed for 2 nights. Sad that Best Western gets tarnished by this hotel. Arrived on Friday evening and got woken up at 6 a.m. Saturday morning by fire alarm ringing in the entire hotel and rang for 30 minutes. Beds were comfortable but the rug was awful, big stains everywhere. Noisy in the back, Stanley Street connects to a major highway and cars keep coming. If you are light sleeper you definitely need ear plugs. Sad because this hotel is well located, close to everything. When checking out, no apologies were made from noise due to fire alarm and imposing TIF (Tourist Improvement Fee) for every night. This fee is VOLUNTARY, should not be force to pay. Will definitely not return.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Richard S, We appreciate your continued loyalty to the Best Western Fallsview. With regards to the fire alarm, we apologise for any inconvenience this may have caused you. Unfortunately, it was something that was out of our control and we were unable to anticipate. That being said, I want to apologise on behalf of my staff for not giving you a proper apology at the desk when it occurred during your stay. I will speak to them and see that they are better trained to handle these situations. With regards to the TIF. There has been a lot of recent media coverage when it comes to the Tourism Improvement Fee (TIF). Here at the hotel, we openly display TIF on our website as well as on the registration form the guest signs at check-in, and it is not something that we hide. AT this time we are no longer authorized to remove it. I understand your frustration, however we do have to follow hotel policy. Instead of charging a resort fee that is kept within the hotel, we charge TIF and put the funds back in to the city. It helps pay for our fireworks, the winter festival of lights, New Year's Eve shows, Scotia Bank Convention Centre, and the general beautification of the tourist area of Niagara Falls, all things that people who visit our city have the pleasure of enjoying. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of better service. Thank you for your feedback.

"Big mistake"

1
20/09/2016

I thought this was a best western and that is the only reason why i made my booking. bu it is not, by far the worst hotel i have ever stayed in. dirty rooms, dirty bath, dirty tub, dirty carpets, falling paint, the place is old and requires serious renovations, the hallway looked like a seen from a horror movies, don't waste your money there. after two nights i check out and went to Hilton across the street, for the the price of the two rooms i booked i had a falls view sweet there. i wounder how they keep the franchise. the only good thing about is that its close from most of the attractions. parking is 20$ per night if you are a BW club member you get it for 15$ yet still even after i gave them my BW number they screwed up an charged me 20. the arcade area is the same, most of the machines are defected without a notice on i had to go 2 times to the front desk to claim the coins the machines ate and the third time i just gave up. do not waste your time and money there if you want to have a good vacation, for a couple of extra bucks stay in a better hotel. and yes never take guests comments for granted, a lesson i learned the hard way.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear meshmeshboy, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different renovations so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns regarding the arcade and cleanliness issues you experienced. Thank you for bringing this to our attention. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service.

"Not Happy"

1
19/09/2016

Hotel not clean. Room had sparsely miss matched furniture. Curtains-1950's. Bed cover-blanket all bunched in lumps. IHOP- 2 seniors bkfst Total shock, the bill-came to $48.04 for a terrible breakfast.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Miriam N, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different renovations so that we can better serve our guests. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Major disappointment!"

1
19/09/2016

The worst hotel we have ever stayed at. Luckily only for one night. Other hotels were booked. Room and public areas dirty. Room furniture more than 'outdated'. Room phone not working and could not be fixed Same with air conditioning. TV and internet reception were also not working. I could go on...but suffice to say that we do not recommend this hotel.

"Convenient Location"

4
19/09/2016

Very convenient to Niagara Falls and the main strip. I-Hop attached with a breakfast special for quick in and out. The hotel was dated, but the lovely and friendly staff both at the desk and housekeeping made the stay a pleasant experience.

"Don't know if I'll return."

3
19/09/2016

My boyfriend and I stayed here during my weekend birthday getaway. The hotel is located in the center of everything important...15 min walk to Clifton Hill and a 5-10min walk to the falls. The people at the front desk aren't very friendly, but check in and check out was quick enough. Our room was massive and very clean. No view, but we did have a balcony. The lady who cleaned our room always did a great job. The parking was also a little steep ($20), but we were able to get parking for $15 for being rewards members. They also allowed us to park there on check out day until 3pmwhich was awesome because we went to breakfast and did some last minute souvenir shopping w/o having to move the call and search for parking...now to the bad. The TV is our room was basically useless. Granted we didn't spend much time in our room but when we did the tv was in and out and had a pretty small selection to choose from. It rained one of the nights and we couldn't get any picture to come in for over an hour. There was also no microwave or fridge in the room which forced us to eat out every night with no option to heat left overs. I think that you could get a fridge but it was extra. The hotel was like a frat house (well if frat houses also included small children). There were unsupervised children running down halls. Beer bottles in hallways, loud music, people shouting off balconies, and in the mornings, I ran into a few hungover people stumbling around with no shoes. Me and my boyfriend are in our late 20's so this didn't bother us as much as it prob would others....because we were on the fifth floor at the end of the hall, none of the chaos ever reached us once our door was closed. We were also charged a TIF fee that we were told was optional and could be taken off only at the beginning of our reservation. We booked thru Expedia and wasn't given the option to remove it. I asked about the fee being removed at check in and the lady said that would be fine. After we checked in and I reviewed the bill I called and asked about the fee still being added and spoke to a lady that said that it can be removed, but only before reservation is reserved (or my card was swiped). I explained to her that I asked to have it removed but she said that it was nothing she could do after the card was swiped. I then spoke to a manager, who was polite enough but said that the fee is actually NOT optional, but required by the hotel. He apologized for the miscommunication and says he understands that it's not the customer's problem, but that it's also not the hotel's fault. Perfect. All in all we booked the hotel a few months in advanced and got a really good deal. However, if we could find someplace better for a little more on our next visit...we'll be heading there.

"Nice hotel, could use some improvements"

3
19/09/2016

Great location, great price. However, B level wasn't as great as the upper levels. Room was nice and recently renovated, but lacked some things. 1 small mirror in bathroom, nothing in the room itself. Made getting ready difficult with more than one person sharing room. Thin cover on bed, no comforter or duvet, it got pretty chilly in the basement level at night. Lots of noise, do not think security did rounds down there. Parking is limited. Paid $20\\night at hotel but had to park next door in a $10 lot ( should of only had to pay $10/night in that case.)

"Not so great of stay"

2
18/09/2016

We stayed here only one night, but when we first pulled in we wern't sure we were even going to be there for an hour before we found a new place. There were a bunch of young adults blocking the parking lot with games and coolers set up. Very rude and loud bunch. The hallways of the hotel had stains all over the carpets and a bad smell. Overall the room was nice and roomy so that was the one good thing. All night long though the adults stayed in the parking lot screaming, drinking and swearing until 6am. We would never stay here again because of this experience. This hotel is obviously for the partiers and people who don't care about the other guests in the hotel.

"Very disappointed"

1
18/09/2016

We only stayed for 1 night but very disappointed. The rooms are not very clean and there are cigarettes butt and garbage on our car the next day. The hotel and rooms need some upgrade. Also very disappointed with the breakfast we had at Ihop. Not very good service and food is also not the greatest.

"Disappointed with our stay"

2
18/09/2016

Expected more from a Best Western than uncleaned up cigarette butts on the balcony, dim lighting and heating and cooling that was hard to adjust properly. Also, we were sold a Niagara tour and showed up on time, but staff had let the early bus leave without us. It was the last tour of the day, so we were very disappointed to literally miss the boat on the only day we could go. Got a refund, but missed the memories. The hotel is close, but does not have a view of the falls.

"Service was lacking..."

2
17/09/2016

The room was large and comfortable but service was lacking. We stayed one night in August and booked the Magic Show package. At first our room keys didn't work and then they had to be programmed 2 more times during our stay. Surprised that there was no fridge in room. Hotel interior was dated and carpet stained. We enjoyed having two pools but not sure we'd stay at this location again.

"Disappointing "

2
16/09/2016

Staff is nice. Lots of adults partying in the parking lot, as we were looking for a place park, they shouted obsenities at us. This was close to the main lobby. Property is run down and smells. Appears to be clean. Wouldn't stay here again.

"2 Night Stopover"

4
16/09/2016

We were only here for 2 nights. Our room was clean and comfortable. Free WiFi available too which was fine throughout our stay. Room a little dark but no complaints from us. The hotel give you some discount vouchers at check in, which is nice. We decided to put some of these to use. What I would say, particularly if you are on a budget, is check the menu on the Internet before you leave - the restaurants do not have menus displayed at the door, and once inside you may find it is more expensive than you had hoped.

"Niagra"

3
16/09/2016

Decent rooms but basically it appears to have been a motel that had been taken over by the best western chain. Location wise it is amazing. However there are many better hotels in the same locality. Bang in the middle of the action n close to lots of restaurants n bars. There's a convenience store that is open 24hrs. It's about 10-15 min walk from the niagra centre n as much to the horn blower ride which is the equivalent of the maid of the mist ride from the Canadian side. Wouldn't recommend it easily

"Was nice and close to everything"

4
16/09/2016

The hotel was clean and rooms were very large. Liked that it had 2 sets of sinks, one in bathroom and one outside. We walked everywhere was so close to everything. Would have been nice if they had a small fridge in the room.

"Very Dated Hotel"

3
15/09/2016

I want to compliment the staff for their friendliness & help on check-in. The room was clean & the bed comfortable. However, the hotel is extremely dated. Not enough plug-ins for electronics. No cable tv selections. Sparse reception. Extremely expensive for what was offered. I am a Diamond Member & they up-graded us but the up-grade was not that great. I could have paid 1/2 of what we did and gotten a better room else-where. I was very disappointed. We won't be staying here again.

""Great Place Great Price""

5
15/09/2016

We received a Groupon as a gift for this Hotel. We were very comfortable here during are visit we do the casino alot . I was reading reviews and after staying here can say it is a very nice place clean room's with a nice patio to sit in the evening and watch what's going on around . Before arrival I spoke with Adam . He was very good answering my questions on the Hotel and area and was very pleasant and made me feel comfortable and welcoming to the Hotel before arrival . The front desk staff was quick and easy to check in .. The outdoor pool was nice it was padded around the pool deck it was soft on the feet and indoor Hot tub in the pool area was nice in the evening . I highly recommend buying one of the deals online to have a nice priced get away for the night . You won't be disappointed..

"Not the "Best" Western"

3
14/09/2016

My family has stayed at 4 best westerns in the last couple of months and have come to really enjoy the reliable quality of service at each location. This location seems to be an exception to the rule. Firstly I'd like to note that upon check out I brought up my concerns to the front desk politely and they did what they could to compensate us (which was greatly appreciated) and also informed me they would follow up with the various departments at the hotel to address the issues. Had they not taken these actions I might have given this location 2 stars instead of 3. We purchased this room as a Groupon deal, so our expectations weren't high. We were checking in promptly upon arrival and the staff there are great. The hallway leading to the room reeked of marijuana. When we got into the room it was large and clean (room 160), but the carpet at the front of the door was all ripped/cut and there were stains all over the carpet. Nothing a renovation can't fix. The wifi wasn't working that night but we were informed they were working on fixing that. There was no soap in the bathroom to wash our hands but it was late and we had soap so we didn't bother calling housekeeping for any. The next morning we were woken up by drilling of some sort in the building before 8:00am. Overall our experience was fine. We only needed a place to sleep and hadn't expected anything grand. It definitely felt like we got the shaft because we did a Groupon deal but the front desk assured me this was not the case. It's clean, good location, good staff but not much else. My dad nicknamed it the "Worst Western" but it's still far better than some hotels I've been to!

"Location, Location, Location"

4
14/09/2016

Stayed at the Best Western for 3 days from sep06-09. Great location. Basic hotel. Clean room and very comfortable bed. Close to everything. Short distance to the Falls, next to the Fallsview Casino. Many restaurants close by. Great staff and very friendly cleaning lady Holly. My only complain is that the room had a very noisy air conditioning unit, specially if you are a light sleeper. Had balcony and next to the pool. Good price as well...would go back.

"do not reccomend"

1
14/09/2016

Would not recommend Best Western to anyone, So disappointed in the cleanliness of the whole place, paid for parking and it took 20 minutes to find a spot. Very run down and paid way too much for this. Did not feel safe in the area.

"Great Stay"

4
14/09/2016

Room we stayed in was very clean. Reception folks/staff very friendly. Good location for walking distance to the falls. FYI: handicap parking is complimentary. Note that some rooms have air conditioner near the beds. Many restaurants within walking distance. Lots to see and do.

"One night only"

3
13/09/2016

Stayed here for one night. Staff were polite and friendly. The bedroom and bathroom were clean and tidy. Parking at the hotel was good and a decent rate. Easy walking distance to the Niagara Falls, restaurants and shops. Pool was small but decent enough. Not sure I would stay longer than a few nights.

"service"

3
13/09/2016

A staff is unkind. I got a upset. There is upstairs in front of hotel. It was hard to get in hotel with bag. Room is clean and good. but, hair dryer was not working. I hope that they check everything before get in guest.

"Love this hotel! "

5
12/09/2016

Love this hotel! I travel 2-3 a month from Toronto, always have great deals! Rooms are always clean, great balconies, comfy beds! Everything u want for a night in niagara! Park the car and walk everywhere!

"Best western Fallsview"

5
12/09/2016

We booked 2 nights in September. This hotel was an older building but the room was amazing. The staff were wonderful. We would highly recommend this hotel to anyone. It was a little warm in the hallways, but it was very humid outside. The price was right also. Great place.

"Another Great Stay"

5
12/09/2016

This is a great hotel within walking distance to all attractions. Yes there is no view of the falls, you have to walk 5 minutes for that. Have been to the falls a hundred times, so this is not important to us. 2 minute walk to the Fallsview Casino. The hotel is clean and kept up very well. Staff are friendly and courteous. Rooms are big, clean and comfortable. Internet is free and fast. Yes there is a $20 charge for parking, only $15 is you have a Best Western card. The IHOP on the property is a bonus as is the mini mart. We would definitely stay here again.

"Overall good stay"

4
12/09/2016

Room was very clean and large. No fridge, No Breakfast, Hallways and stairwells were not kept. Fire alarm going off at 6 AM was a huge disappointment especially after going to bed at 3 AM.... The location is excellent to all amenities, restaurants, Falls view Casino, Falls,,,, To bad for fire alarm and dirty stairwells took away from an overall good stay....

"Great Location"

3
11/09/2016

Maybe the best of this"average"hotel is the location (close to all the attractions) . The newly renovated rooms are just ok. The decoration is not bad, but seems cheap. It's good price for the location, but don't expect much. for more, please visit: triptips4you.com Thank you

"Best Western Falls View"

5
10/09/2016

Great accommodations and great price. Room was good size and clean. Staff was helpful and friendly.. Location was perfect. However, there was no "view" of the Falls. IHOP was a good choice for breakfast each day. Hotel is close to other shopping and dining and Casino and away from carnival atmosphere of Clifton Hill area.

"NOView Hotel"

2
07/09/2016

expensive and below expectation hotel , its more like a motel. No views , it got its name from the street name. we spent one night and left because they refused to refund us. Parking is 23 dollars per night.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Mohammad A, We appreciate your continued loyalty to the Best Western Fallsview. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"overpriced and screw the tourists"

3
07/09/2016

$99.00/night quality that charged almost $400.00/night because of long weekend. Location of hotel is good but do not expect to find a parking spot. Rooms are tired and elevator is extremely slow. Overall acceptable should have stayed at Hilton.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Frank M, We appreciate your continued loyalty to the Best Western Fallsview. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"niagra falls labor day 2016"

3
07/09/2016

We went to Niagra Falls Canada on Labor Day weekend for three days and the Best Western Fallsview was ok. For this weekend the price was over one hundred dollars cheaper than hotels 2 blocks down the street.If you want a lot of extras this isn't it. It does have 2 pools and a IHop restraurant.It's a fine motel if you are like us and are mostly gone all day.The one bad thing was parking was 20 per day at motel but it seems all the hotels have paid parking.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear driverdoug, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. I am happy that you enjoyed our affordable prices and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Close to the falls but disappointing"

2
06/09/2016

Unpleasant, unhelpful front desk person gave a bad first impression to the hotel. He gave us poor directions that sent us to the wrong building and the wrong floor. We were actually to go to a side part of the hotel through an unmarked door that looked like it was a part of the convenience store on the corner. The rooms (we booked one for us and one for another couple we were traveling with) gave off a smell of pet urine that was nauseating. While there, when we wiped up water on the bathroom floor, the towels were black. That said a lot for the cleanliness of the room. There was a dead bug on the floor and the radiator was dusty - all week. Somehow, the room was "cleaned" daily without addressing these issues. One of the a/c's could not be adjusted, either the fan or the temperature control, so either it was ON or OFF. Hardly catering to the individual needs of customers. The I-Hop (in the hotel) required a half hour wait, the bathrooms had paper towels and toilet paper all over the floors as well as toilets (not one but all) needing to be flushed - some were plugged (!), and the prices were so overly inflated that our breakfast (nothing fancy) for 4 people was $118! Needless to say, we left with indigestion. By the way, we asked a local at the nearby Walmart where she goes for breakfast and she advised a place called Phil's on Lunt Avenue, about 3 miles from town.Really good home-style cooking and much cheaper. $38 fed us fine and the service was extremely personable (the restaurant is run by her daughters). One day, while in the lobby, we had to use the bathroom and were told there was no lobby bathroom and to use the one in I-Hop. No thank you! We went back up to our rooms.This is a hotel that would have no customers if it wasn't for the convenient location to the falls. Too bad management has decided to give its customers so little else. We won't be returning and urge you to make another choice when visiting the falls. We researched for 2 months (off and on) prior to booking these rooms, reading reviews carefully. Yes, somewhere on one of the reviews, mentioned some part of the hotel had been renovated. It wasn't our part. Don't forget that you will need to pay, if you have a vehicle $20 a day for parking - on top of the high taxes (nearly 18%) and the price of the rooms.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear 655waynea, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"GREAT LOCATION"

4
06/09/2016

Got a great deal from Travelzoo so stayed here again August 28-29 the hotel was clean and is in a great location. The staff are efficient but not overly friendly. The outside pool was nice. Parking is a bit steep if your not a rewards member. We would stay here again. They charge an extra 5%, it's call TIF, but you can ask to have it removed from your bill.

"Girls weekend Fun! "

4
05/09/2016

Girls weekend getaway. Great rooms. Nice view of fireworks display over the falls. Comfy beds and great pillows. Hotel staff was nice and helpful. Ihop restaurant on site is overpriced. Ihop staff refused to remove the optional tourist tax from out bill but several other restaurants did quite willingly. Note to those looking to get a tattoo. There is a tattoo shop called Hart and Huntington in the building. Came super close to getting my first tattoo that weekend. Will be going back soon tk get it!

"Incredible staff"

5
05/09/2016

Would have given a "Very Good" rating but because the staff went out of there way for a minor problem with the first room they had assigned us, we felt it only proper to give an excellent rating. The location is PERFECT and the rooms are very clean. We will definitely consider staying here again.

"Best Western Fallsview"

3
05/09/2016

Great location, nice pool area for the kids, the rooms need updated and we had to pay for parking and there was no parking available when we arrived the sheets were dirty. After spending a substantial amount over labor day weekend on this hotel would expect the beds and pillows to be a little more comfortable.

"Great Location"

3
04/09/2016

Clean room, small bath room, nice balcony-especially if you are a smoker. Comfortable mattress, awful foam pillows-got a kink in my neck. Great location-close to many attractions -casino, shopping, restaurants, falls. Parking charge of $ 20 per day

"Great location!"

4
03/09/2016

Location is excellent! The hotel is surrounded by restaurants and just a 3 minute walk down to the falls. The CN tower is also just minutes away by foot. Rooms are spacious with comfortable beds, AC and coffee maker, but no refrigerator. There is a small outdoor pool which is great to cool off in the summer and a small convienience store just below the hotel offering essentials and tourist items. Ihop is ajoined to the hotel, but be aware the prices here are higher than we've experienced in the states (17 CAD for pancakes)!

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Meryem99, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our outdoor pool and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Great location, average hotel"

3
02/09/2016

My girlfiend and I have been having a girl's get away for over 10 years. The last two years we have stayed at this hotel and have been happy with the price for the average hotel that we know it is. The rooms are large, we have 2 queen beds and a balcony off the room. The parking is $20.00 a day to park in their lot which seems a lot when you are staying there. The rooms are clean and the beds are extremely comfortable. There is an overpriced IHOP attached to the hotel than should be avoided at all costs since the food is poor and really overpriced. There is a Tim Hortons across the street that is great and reasonably priced. There are 2 sink areas which are great when there are 2 women sharing. There is a pool, arcade area for the kids and it is close to the Casino and restaurants and shopping. The staff are welcoming and knowledgeable and helpful. I would have like a fridge in the room. Would recommend for location and price.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Maureen S, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our large rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Average"

3
02/09/2016

This place was definitely average. While it is in a good location, the rooms are very old and lacked any form of amenities. There was no coffee, no books regarding Niagara falls, and it felt like the only thing we got were towels. Overall, I'm not totally impressed. The last time I stayed here was much better. Plus, I couldn't sleep because you can hear through the walls and there were extremely loud people.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Ruth R, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Beware of Extra Costs"

3
02/09/2016

Booked on line with Book me. Filled out information on Blackberry for $90 room and halfway through they said it wasnt available anymore but could get for 110.Went ahead anyways figuring places were getting booked fast because of time of year but when I arrived it wasnt busy at all.Older building but was clean and rooms were very spacious.Charged $20 just to park there. Wasnt until after I saw I could of parked at Imax or Casino for only $5.It said it was only a block from Falls but seemed alot further than that. Was a last minute trip so will do more research before going again

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Iron M, We appreciate your continued loyalty to the Best Western Fallsview. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Hot in the Hallways"

4
02/09/2016

Good size room and clean - no AC in hallways or elevators was terrible! Overpriced IHOP restaurant and parking was inadequate and expensive. Great location to walk to falls and Clifton Hill area. Pool was well maintained.

"getaway"

3
02/09/2016

Parking was terrible took us 10 to 15 mins to find a spot. Front desk and checking was ok , ask for renovated rooms before checking in. Rooms are large and clean, had all types of toiletries. Staff where great to help with all your needs, some of them even helped with you plans and directions. Great job.

"I found three beds and one was just right!"

4
01/09/2016

Having recently stayed at a new Best Western Plus location in western New York, I was somewhat excited (in a dorky way) about capitalizing on the Groupon package I had reserved weeks in advance for this property. So I should temper my compliments by acknowledging that potential bias. All in all, I had a good stay here: the location was ideal, the amenities were very satisfying (including an onsite IHOP and computers for Internet access), and the room (complete with not two, but THREE double beds) was spacious and accommodating. It's true that the feel and character of the hotel are a bit "average," but then, perhaps that is part of its charm. It is a "motel" kind of place and delivers on that promise - the promise of an Americana vacation in a place not too far from America. If you are looking for a reasonably, even inexpensively-priced hotel (depending on the discounts you grab) within walking distance of the Falls and with a few pleasant distractions of its own, then this is the place for you.

"Better than expected - when you know what to expect"

4
30/08/2016

We stayed on the North Side of the hotel, on the top floor (6th). We had worried about all the negative posts on Trip Advisor, but we are BW members and were ready for adventure. The room was very spacious, and clean. It is true there is no fridge or microwave - we knew that ahead of time. The whole town is expensive, but this hotel was reasonable compared to others in the area. Parking was about $15US, which was on par with other places. We didn't end up with any extra, unexpected charges on our bill. The staff was welcoming and shared tips of what to see and do in the area. It doesn't have a view of the falls, but it is easy to get to and from the falls while leaving the car parked at the hotel. We walked down the hill, and used the WEGO bus to get back. We swam in both pools while there - indoor and outdoor. Both were clean and had plenty of towels. We did NOT eat at the IHOP, which has terrible reviews. We did hear people in the lobby complain about the service - being very slow and taking over a half hour to place an order. We ate at the Tim Hortons on the corner. Hotel was a good value.

"Average Place"

3
28/08/2016

Not the best of hotels, but not the worst either. Comparatively, the price was right, the rooms were older and dated, but the staff at the front desk were great. Upon check-in, we asked about outlet shopping. We were give directions, a map and some advice. Great job! Keep the staff, renovate the hotel.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear monmouthprof, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays. Thank you for your commentary.

"Average "

2
28/08/2016

This was a mix of bad and good. Firstly the location is great, we had a double queen room which was huge and each room looked like they had a little balcony. The rooms were clean and had what you would expect from any hotel. The ladies who checked us in were also lovely, very knowledgeable and professional. Now the parking was a different story. We had to pay an extra $20 per day for parking and there wasn't even a spot for us! We had to park in a lot behind the hotel! Ok so it was a secure lot but if you were travelling with little kids, a lot of luggage or anyone with mobility issues it could be a real problem. We also opted to buy the advertised $12 set breakfast for the in hotel IHOP, big mistake! It was the worst breakfast and service I think I've ever received. We were seated quite quickly and got our drinks within 5 mins, then we handed the server our coupons and things went downhill. She dissapered for almost 40 mins, we ended up having to ask someone else to bring us milk for our coffee. Our food arrived after 55 mins with no explanation or apology. The tables around around us, who were seated within 5 mins of us were finished by the time ours came. The food itself was pathetic, hash browns were cold ,no sausage and the bacon was shriveled and about 5cms long. AVOID!

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Melanie O, I am so happy to hear that you enjoyed our convenient location and our large comfortable rooms. We appreciate your continued loyalty to the Best Western Fallsview. With regards to your dining experience at the IHOP Restaurant, they are a separate business from us. That being said, I do apologize for your less than satisfactory experience. I will be sure to contact the manager of the IHOP and share your review with them. I would like to thank you again for staying with us, and I hope you will give us another opportunity to be of service.

"Nice for the price"

4
26/08/2016

Went to Niagara with the kids, chose this clean and confortable hotel, at walking distance of everything ther is to do at Niagara Falls. But could use pillows of bigger size and better support... Overall satisfied with this hotel

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Marie-Claude G, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our clean rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Never again"

1
25/08/2016

I'm not even in my room yet. (Because the keys. That's right. Both of them don't work) No signs for room numbers. Had to haul my luggage up 2 small sets of stairs to get to the elevator. The smell in the hall is nauseating. There are stains all over the carpets. Very old and out dated. From the halls appears no updates or general maintenance is done. I have stayed in some really nice best westerns I feel like I'm in a bad movie at this one.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear linzkk, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns regarding the hallway cleanliness so that we may improve any future stays. We can't wait to have you back again soon.

"Very disappointing "

1
24/08/2016

We recently stayed at the Best Western. It was close to everything which was convenient. This might have been the only convenience. There was no parking near the entrances so we had to park in the next lot over on the other side of the building and it was a walk for small kids and us carrying our bags. Our door was open, not unlocked, OPEN when we got there and the kids were terrified that someone was in our room. The A/C did not work. The hallways and room were not clean. The pillows were terrible. They had free wifi but apparently it only works in the lobby. The front desk staff were not very personable at check in or out. We will never stay at this hotel again and will advise our friends to do the same. This hotel is just living off the franchise name, and it has discouraged us from staying at any Best Western hotels in the future.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Christine W, We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns regarding the wifi connection and air-conditioning for your room so that we may improve any future stays. I apologise for any inconvenience this may have caused you doing your stay. I hope that you consider us next time so that we can improve upon your stay.

"Service Made All the Difference"

4
24/08/2016

We have stayed at this property many, many times but i finally had such a great experience that I could not help but write a review. I would have given the property 5 stars but it is substantially dated and that is the only reason for the 4 stars. Something at this property has definitely changed. The customer service was outstanding. When I checked in, I was welcomed as a Diamond member and asked if I was celebrating anything. Nothing special I said, except my birthday. Well, I get back to the room, which was upgraded and quite nice, and we received a phone call to ask how everything was and did we need anything else. We were also told to call if we needed anything at all. That was a nice touch, But then, we hear a knock on the door and the hotel had a birthday card signed for me and lots of coupons for restaurants, wineries and rides in Niagara Falls. That was just excellent customer service! Although the property is dated, it is one of the few places with balconies and is very centrally located. We would stay again.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Guida W, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our customer service and convenient location. I hope that your birthday was a good one. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Very nice place for families with kids. I'd go there again"

3
23/08/2016

It was close to everthing. Really happy about that. The only thing is, the Ihop restaurant is quite expansive... So we ate at Tim Horton right behind. The rooms were quiet, the maid did a nice job. The elevator in the middle was slow compared to the others, but going down, we took the staird. They gave us a free entry to one of the attractions, my family adored it. The staff is nice also.

"Great location"

4
23/08/2016

Location is perfect walking distance not more then 20 minutes to any of the main attractions. Not too fancy but I would definitely recommend if you want affordable accommodations in walking distance. Didn't like the I hop too expensive, but do try the chip truck north of the hotel called Maxine's. It is Jamaican excellent food and not over priced.

"Great Location"

4
22/08/2016

Great location...within walking distance of falls and shops! IHOP is located right in hotel. Indoor and outdoor pool! Lots of parking but there is a fee. Used my Best western rewards points.. No issues...clean rooms

"Did not enjoy our stay"

2
22/08/2016

We had a few issues with our stay. Our hallway smelt of weed, when brought to the hotels attention nothing was done. We had hair in the shower (was found before used), and our phone charger melted when plugged into the wall. Make sure you stay in the 'newer' rooms! I would not recommend this hotel for the amount of money we spent, there are many other options in the same price range. Hotel staff tried to deal with the issues but did not handle the situation well, lack of training.

"Don't judge a book by its cover...."

3
17/08/2016

Despite the look of the hotel from the outside, the rooms themselves are quite good, though basic. Beds were comfy, rooms were huge, but no fridge. Good location. We got a good deal on the cost of the room due to an error with a third party booking company. Made for a tough check in process (not entitling the hotel's fault). Should we have paid full price for the room I honestly would have checked other newer hotels which would have been more comparable in price. Parking is cheaper if you are a rewards member (but the hotel didn't really advertise that). Would give an overall rating of 3.5 out of 5 if that were possible. Would return if the price was right.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Mr. Dave P, We are in the middle of a three year renovation plan that will update most areas of the hotel. I am glad that you enjoyed our convenient location. We can't wait to have you back again so that you can see all of the changes that we have made.

"Worth the price"

4
17/08/2016

Very good location. Walking distance to the best part of Niagara as well as to the best Casino in town. Hotel is a bit dated with bad smells on common areas (hallways and elevators). Bathroom was not the cleanest. Although I booked a stay for 4 people, only 3 towels were available. For the priced I paid, I recommend and I would stay again.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Carla G Viera, I apologize for the issues that you had with your bathroom during your stay. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays. We can't wait to have you back again soon.

"Short stay"

5
16/08/2016

Very clean hotel. Only there for overnight but had a very nice view. There was even a heater outside on the patio. Would stay there again. When we got to the room, the air conditioner was on and it was cool in the room. It was very hot and humid outside, so it was nice and cool for sleeping.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Lynn M, I am so happy to hear that you enjoyed our balcony view and our large comfortable air-conditioned rooms. Thank you for staying with us. We look forward to having you back during your next visit to the falls.

"Annoyed with this stay"

3
15/08/2016

More parking, drove around for 30 minutes looking for a spot I paid for and could not find one. My keys stopped working and I was staying the whole weekend, after driving around I just wanted to get to my room and that was not happening. Have bigger showers so you're not bending down to get the water on your head. Actually have a tv go higher than a blocked number that would not let me go any higher if I tried and the channel was very quiet. I found three huge spiders in my room that my boyfriend had to kill which was gross. Elevators were very slow. There also wasn't any ice in the ice machines so we had to buy a bag which was very annoying. I over all am disappointed in this stay and I would like to have my points back. If they improve I might like to stay again to find out because it was in a perfect location to everywhere I was going.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Jamie W, We appreciate your continued loyalty to the Best Western Fallsview. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I apologize for the issues that you had with regard to the smaller bathroom size and inconveniently placed televisions. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. We can't wait to have you back again soon.

"short stay"

4
15/08/2016

hotel is nice and in a wonderful location for everything ,,im a best Western member so my night was free so I don't know the price of a one night stay ,,but parking cost $20 per night (mine was only $15 as a member )and if you want a fridge it will cost $10,its the first B/Western where iv stayed where there wasent a fridge in the room my room was nice and big ,,683 and quite I think it was a disable room everything seemed low down but,,I would stay again for a one night but would find it to expensive for a whole week ,desk staff was very nice and quick ,parking was a challenge if you moved your car ,,we went to a show near by so left car in parking lot ,,but from our balcony we saw many people driving around looking for a spot (BUT they might not have been hotel guest ,,people come off the street hoping they wont be noticed in a privet parking lot because hotel is in a fabulouse spot but you are given a label to put on your dash board from hotel ),,

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Dear Freda C, We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our large rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"For the price not nice."

2
15/08/2016

This was a very expensive stay for bleak accommodations. The carpets are absolutely disgusting, do not take your shoes off. Now the rest of the place is decent and the staff very friendly. The location is prime, but still upgrade for what you are charging $279 per night. I don't mind the price, but make it worth my money. The game room for the kids is nice and IHOP on premise great.

"Don't bother"

2
15/08/2016

Not worth the money, look elsewhere unless you would like a view of the iHop for the cost of looking at the falls. Also, they won't waive the ridiculous TIF tax which they aren't actually allowed to charge.

"Okay hotel"

3
14/08/2016

Pros: close to Skylon Tower and WeGo bus system which takes you to all the Niagara attractions, indoor and outdoor pools (Outdoor pool is in the parking lot but that didn't seem to be a problem for our family.), one of the more reasonably-priced hotels in an expensive tourist destination, friendly staff, air conditioning, Tim Hortons behind for a quick and cheaper breakfast Cons: We were put in the older section of the hotel and while not exactly dirty, the bathroom in particular was quite beat up, dated and needed some TLC. (cracks and dings, new cocking needed, nooks and crannies needing to be wiped). A standard bottle of pop from the vending machine costs $3 (same as throughout Niagara) and there is no fridge or microwave in the room.

"Ok Best Western"

3
14/08/2016

I am a platinum Best Western member so we always try and stay at one when we travel. Rarely are we disappointed with our stay. The room we stayed at was very large and comfortable, we enjoyed that aspect of our stay! However, the internet was INCREDIBILITY slow or unreliable. Also as a platinum member I was not happy that they placed us right across the hall from the elevators and ice machine. We were woken up early every morning with people getting ice.

"good choice"

4
11/08/2016

if you're looking for a good hotel in a good location with reasonable prices, use this one. This hotel is not offering breakfast but has an Ihop Restaurant in its rooms. How to comment Ihop is different, but I would say it is much to expensive.

"Well situated & comfortable"

3
10/08/2016

The room was clean, well appointed & the bed was ultra comfy. Everything was within walking distance. Could see the fireworks from the balcony. Staff were friendly & helpful. The only real negative was having to pay for the parking.

"Failure to move reservation from Sat to Mon due to family emergency"

1
09/08/2016

We booked this hotel through hotels.com. We attempted to move the reservation due to family emergency from Sat to Mon night. I called on Thurs noon for the Sat reservation. I was informed there was a 3 day cancellation period. They would not move this reservation to Monday nor would they change or cancel to anything. I talked with both hotels.com and Best Western. One blamed the other with no one assuming the blame. I would never recommend this hotel. How many hotels have a 3 day cancellation and then refuse to bend for a family emergency. It cost us over $200. We travel extensively so we will not use either hotels.com or Best Western again.

"Great time! "

5
09/08/2016

My husband and daughter spent the weekend there. The room was comfortable and the rate more than reasonable. Location convenient to the falls and Clifton Hill. Our family will definitely book again soon.

"Okay"

3
09/08/2016

We decided to try out this hotel after staying at the Holiday Inn the night before. It advertised cheapest rooms close to the Falls. It as well was a good 10 minute walk to the Falls which is reasonable to me. The staff was very friendly and efficient. Now, we had visited in the morning to reserve the room as we were heading to Niagara on the Lake for the day. We were told the room was $199. okay, certainly more reasonable than the Holiday Inn. We return to check in and then we get the … it's $20. extra to park here (I'm sorry but are we not staying at your hotel, why are we paying for parking?) then you need to leave a $60. security deposit!.. Wow! The room itself was huge and clean, but to our surprise and I"m thinking this room is more of a romantic suite, the bathtub and sink/counter area with full mirrors is totally open to the Bedroom! .. There is a pocket door that separates the toilet/shower from this open concept bathroom, but if you turn the light on to use it (as it's totally dark with no light) the whole bathroom area and bedroom area is lit up!! So do not get up to go in the middle of the night cause you're going wake up the person who's asleep. Also, I'm not sure who designed the toilet area, but I will best describe it… small room, shower on one side, toilet on the other,…now when you need the toilet paper it is beside the shower, so you have to be able to reach it three feet away, or best grab some before you go. Very poor planning! All in all a decent hotel, but probably won't go back.

"Won't go back."

2
08/08/2016

The lobby was nice. Staff was nice. That is where it ends. Room was clean but the ac unit made a loud noise like a wrench was banging around in it. We had 4 people. 3 bath towels one hand towel and two wash clothes. No ice on any floor! 6 floors and no ice!. Vending machine drinks were $3 and only took tokens. 2 cups of coffee available in the room. No breakfast available except at IHOP. Not happy and was very reluctant to ever go to a best western again but stayed at one in Pennsylvania the next night and was very pleasantly surprised. Stay someplace else.

"the best place ever."

5
07/08/2016

Me and my Friends Spent One Whole Week without my Parents. I really liked to how nice the place looked. Nothing that I disliked about this hotel. One of my friends really liked to how sweet the hotel looked also.

"Great location but overpriced"

3
07/08/2016

Location is good. Room was ok but hotel is a little dated and hall carpet stained. I asked about the resort fee as I was told it was optional. Front desk said it is optional ome places but not here? Nice pools.

"Clean room"

4
06/08/2016

The hotel halls are a little creepy but besides that location is good rooms are clean and there is food 24 on the fri sat at the IHOP or u r so close to brasa for a much nicer meal it works well with family two pools indoor/outdoor

"Nothing special-below BW standards, I think "

3
06/08/2016

Average hotel with overly crowded parking lot, which you have to pay for. After a long drive to Niagara, I was looking forward to taking a hot bath; however, we were put in the basement, in a handicapped accessible room...so only a shower with a chair. I feel the check-in staff should have asked if that type of room was ok, or at least informed us that we were getting that type of room. Also, we purchased the hotel stay through Groupon, which listed that we would get a $25 casino voucher, but when we inquired about that we were told the casino doesn't offer that in June & July, even though the Groupon was for July. Overall a convenient location and we were only there overnight, so it wasn't bad.

"First time at Niagara Falls"

3
06/08/2016

I really enjoyed my stay at Niagara Falls The hotel is just a short distance from the falls so we could walk there. I thought the hotel would have been more modern but it was very comfortable. Wished it would have had a fridge.

"OVER-RATED"

3
04/08/2016

Stayed here for 2 nights in a package deal for $250. I understood the normal price to be in excess of $200 per night. Romm was not as nice as your average B/W in the U.S. Place very outdated. T.V. stations were very limited and the sound control on the T.V. was so low you could not hear it even when played at 50!!!! Rooms clean but furnished 40 years ago. No Micro-wave, no refrigerator.!!! Hallways dirty and no A/C. Rooms A/C much better fortunately. No Breakfast as part of stay. Room more like you would pay $50 for in the U.S. Pay to park also crazy !!!

"Find another place"

2
04/08/2016

If a slum landlord were to own this property, I would have expected what I got. But, a Best Western brand... The property is extremely run down with stained carpets, poor room cleanliness, damp musty odor in room, and treatment as if to say, "I got your deposit, now whatcha gonna do'?"

"Excellent Room"

4
02/08/2016

The exterior of the hotel was never very attractive. If it wasn't for buytopia's deal, I probably wouldn't have stayed here. I've stayed a at this location before about 8 years ago, and the rooms were very outdated, and not comfortable. This time, we stayed in the new building, and was very impressed at how well it was renovated. The bed was not comfortable, and our backs were sore, but everything else was fine.

"Location, Location, L
4
01/08/2016

I arrived to the Best Western Fallsview on July 30th a little earlier but the staff greeted me and immediately took care of my paperwork and my parking. Because it to early I went for a short walk.to see what was in walking distance. WOW!! Everything was of course Coming back to finish my check in again I was greeted by the same enthusiasm and professionalism as earlier. My room (Queen bed) clean and spacious. The shower and toilet area were a little small but still clean as the rest of the room. I've learned not to come in peek season it's a little pricy. All in all it was a pleasant stay and because of the staff and location I would highly recommend, "The Best Western Fallsview.

"Best Western needs to up their game"

2
31/07/2016

Booked a 1 night stay with 2 friends at this location for the Civic holiday long weekend Saturday. Understanding it is one of the busiest times of the summer, we paid almost $300 for 1 night. We were on our way to hotel late afternoon and I got a curt phone call from the manager Ashley asking if I was going to take the room and that my credit card was declined. She told me she had to charge the room because they were busy that night (they normally would just use the card to hold the room). I gave her another card number and she told me that was declined too in an impatient and less than courteous tone, so I gave her a second card and half way through giving her the number, she told me to stop because her machine froze, which she subsequently told me that's probably why the first card didn't work, so she asked me again to give her the 1st card number and it worked. No "thank you" whatsoever from her, we ended the conversation. We arrived at the hotel shortly and checked in. I had requested a room with 2 Queen beds when booking online, check in staff gave us a room with 3 swipe cards (obviously saw the 3 of us) in the basement and when we walked in there was 1 Queen size bed. So we had to go back to reception to request another room. this time they put us on the 4th floor and the room was decent. I proceeded to get ice: 4th floor no machine (called front desk they told me there should be a machine there on the 4th floor); 3rd floor ran out of ice; 5th floor ran out of ice; 6th floor machine has "out of order" sign. We only found 2 bars of soaps in the bathroom so I went to ask front desk to give us some shampoo. The woman looked at me , asked me what room number I was in and then told me there is a shampoo dispenser in the shower. Most of the staff looked like they did not want to be there (including the managers) and when I asked questions, they talked to me like I was stupid or something. However there were 2 younger front desk staff who were quite pleasant (a guy who helped us change room and a girl who printed me the receipt at check out) This was likely my very last time staying at a Best Western (and my friends as well). They have very old buildings (the ones in Niagara Falls) and I doubt they can remain competitive with the other same rate hotels.

"great location good value dated decor"

3
31/07/2016

Great location. Close to all the attractions (within walking distance ). Rooms are spacious and clean. Decor was dated. Hallways were dirty looking, especially the carpets. Had 2 pools which were clean. For the price it was well worth it. Despite the look of the hallway I would stay again. Staff were friendly and helpful. FYI they will charge you a tourist fee per day about $6.00 a day. Also parking is not free .

"Good price, good location. Everything else is pretty average"

3
30/07/2016

We stayed at the Best Western Fallsview for two nights. We booked more than two months in advance and paid $108/night for each of two connecting rooms. Check in was quick and easy. On check-in we were upgraded to the main building and to queen bed rooms for $10 (well, it turned out he meant “$10 per night per room”). The rooms were large. Outside the bathrooms was a separate counter with a second sink, which was very convenient. The balcony was nice as well. The room came with wi-fi, which was included in the price. It was a bit spotty and there were numerous times when the signal dropped out or when one of us was simply unable to connect. My notes also said the free parking was great, right up until we checked out and they charged us $20 per night for the privilege. I checked my booking details and saw that the fine printsaid parking was $18/day. The hotel is in easy walking distance from the falls. There are plenty of restaurants around, including an IHOP attached to the hotel. On the negative side, the fact that the hotel is called the Best Western “Fallsview” refers to the name of the street on which the hotel is located, not to any ability to see the falls from the hotel. There is zero view of the falls, or anything anywhere near the falls, from any room in the building, which was a little disappointing. No doubt, the hotel owners take advantage of the fact that a significant portion of tourists booking the hotel do so under the mistaken impression that the rooms in the hotel have a view of the falls. Then they will point to the name of the street and say they don't specifically advertise having a view of the falls (other than as is implied in the hotel name, of course). While the room was big, it had few amenities. There was no fridge and no safe. And the A/C unit was very loud. I don't mean, a consistent white-noise hum, I mean a sound you would expect from some sort of industrial grinder. The vast majority of my reviews get a 3 or 4 out of 5 stars. This would still be a 3 even if I could give half-stars. If I was coming to Niagara Falls again, I would definitely look at other properties before booking here. But I would stay here again depending on what else was available.

"Thanks for all your help"

5
29/07/2016

During a medical emergency that we experienced during our stay, the staff rushed in to help. The housekeepers used their personal cell phones to talk to 911 operators while the maintenance man worked with my son as he recovered from a grand Mal seizure. Their caring and quick action was a tremendous help to me. I also appreciated that the managers allowed us to leave our personal belongings in the room while we went to the hospital. The staff at this hotel went above and beyond...I really appreciated their quick action.

"Beware of over inflated/fluctuating prices when booking online."

2
28/07/2016

I booked a double bed room online 18 hours ago for $213. Checked in 2 hours ago. Now, sitting in our room, we logged onto the Best Western website and saw the same room advertised for $109. Called Carlos on the front desk and was told 'if the prices went up you wouldn't expect us to charge you more'. Fair point but a rude response that does little to make me believe rooms have suddenly opened up in the last two hours. The room is OK for $109, but NOT worth $213. Next time I come to Niagara Falls I'll call the hotels directly (skipping Best Western)

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Our prices are based on availability and subject to change from time to time. Also, do keep in mind that some third-party websites display their prices in American dollar value. Your room and rate was confirmed according to the way in which you made your booking. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"July Visit"

3
28/07/2016

Have been staying at the Best Western Fallsview for many summer vacations. This time we were very disappointed with the hotel. The hallways were dirty and the carpet needed to be replaced immediately. Our room was clean, however, we felt the carpet needed a good shampooing. The balcony also needed to be powered washed. The staff at Best Western Fallsview from housekeeping to the front desk were very polite and professional. We hope the hotel will go up to Best Western Standards.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated.Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Enjoyable Stay"

4
27/07/2016

Stayed at The Best Western for a girls weekend getaway and overall we enjoyed our stay. The room was nice with clean carpeting and bedding, nice clean washroom, good size balcony with 2 chairs. We were on the 6th floor. Walking distance to all the attractions. The only negative that we would have is that we ordered a pizza for delivery and we had to meet the driver in the lobby when he arrived. The driver told us that The Best Western is the on hotel that does not allow their drivers to deliver to guest rooms. I have never stayed at a hotel where a pizza could not be delivered directly to me in my room. A disappointment as we had all changed into our pjs and were caught off guard when we had to change to run to the lobby to pick up our food.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. With regard to the pizza not being delivered to your room. Our hotel has limited access to the hotel for any unregistered guests. I apologize for this inconvenience, but this policy is in place in order to maintain the security of the property and the safety of our guests. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Great Location"

5
25/07/2016

We were very happy with our stay. Exellent customer service. The outdoor pool was refreshing and the room was clean and spacious with a nice balcony. Very convenient location. Affordable place to stay in fallsview district location.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our outdoor pool and open access to balcony. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Very decent"

4
25/07/2016

I have been coming to Niagara Falls for many years and have stayed at a few hotels, mainly the Hilton or the Marriott. This is the second summer my friend and I have come to the falls for a girls weekend and the second time we stayed at the best western. I do like the hotel, though it needs many updates. Old carpeting, the AC units are very old and need to be updated. We had a much larger room this weekend than last summer which was nice, but the AC only worked on the fan setting. I enjoyed the double sinks made getting ready very easy for us. There is no mini fridge, which should always be included in rooms in my opinion. A short walk to the strip, a good location. The parking fee is very high considering you self park in a very crowded lot. Wouldn't remove the TIF fee, which was disappointing considering the Hilton did when I was there a few months ago, and it's frustrating that it's not used to do any improvements to the hotel facilities. The rooms are dated, and many upgrades would benefit your customers. I do like the balconies, because I'm a smoker and it's nice to just step out to have one. Also the elevators- very slow! ice machines should be on every floor!! I'd like to see these "fees" I pay go to improvements! Will come back again, but really hoping to see some customer improvements!! Please work on these things.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. There has been a lot of recent media coverage when it comes to the Tourism Improvement Fee (TIF). Here at the hotel, we openly display TIF on our website as well as on the registration form the guest signs at check-in, and it is not something that we hide. AT this time we are no longer authorized to remove it. I understand your frustration, however we do have to follow hotel policy. Instead of charging a resort fee that is kept within the hotel, we charge TIF and put the funds back in to the city. It helps pay for our fireworks, the winter festival of lights, New Year's Eve shows, Scotia Bank Convention Centre, and the general beautification of the tourist area of Niagara Falls, all things that people who visit our city have the pleasure of enjoying. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays. We can't wait to have you back again soon.

"Fallsview name of the hotel is a scam"

2
24/07/2016

The hotel name is call falls view. The photo of the front of the hotes you see on the site is far from what it realy look alike. When we got there with a booking for 2 night at 250$ a night, after being told that we had the best room of the hotel we expected to see the falls from somewere in the hotel. Unfortunatly it didn't happened. We ask to cancel the second day wich was refused. Being a diamond member of there best reward fidelity program I tought that with calling the program customer service I would get help. They more or less left me with my problem. The day after finaly got to meet the big manager of the hôtel, he finaly let me go with a 50$ penalty. WE went to embassy suite and had a super view at the 40th floor for 60$ more.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. I am sorry to hear about your concerns regarding your stay here at the hotel. Unfortunately we do have a 72 hour cancellation policy which is presented to you in multiple different ways, be it online on our website or at check-in time on your registration card. With regards to your room not having a view of Niagara Falls. We are located within the Fallsview District as well as on Fallsview Blvd. We do not currently advertise any of our rooms with a view of the Falls. We are conveniently located within walking distance of the falls as well many restaurants and shops in the local area. Thank you for staying with us and providing your feedback.

"7th Wonder"

3
24/07/2016

Loved Niagara! Hotel was adequate and reasonably priced. The rooms were larger than normal, clean and comfortable. IHOP co-located on property was OK but not great. Hotel was within easy walking distance to the falls.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Stayed three times. Fireworks from the room balcony"

4
22/07/2016

This is our third stay. As usals, it is a good place. All attractions at walking distances. Good caring staff such as Cathy and Kailasha. and Lovee in HK Parking is very high @ 15.00 per night. But you can park just across the street at $ 5.00 per 24 hrs. and save $ 10.00 per day. This BW gives free coupons to some attractions.A very worth gift to each guest. Thanks for the free coupons.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Best Western Fallsview - Niagara Falls"

4
21/07/2016

Our stay at Best Western Fallsview - Niagara Falls was a great experience. Hotel was nicely located within walking distance to the Falls, Clifton Hill, Down Town and the many many other attractions nearby. It was also a short cab/uber ride to some other attractions or a short train ride to downtown Toronto. Staff were friendly, rooms were clean. Would stay there again.

"Enjoy Niagara Falls but stay elsewhere"

2
20/07/2016

This hotel was very disapointing. It is very dated and needs updating. It was not what we expected from Best Western it seems like it was an old "motel" that has been converted poorly. The pool was literally in the parking lot, the hallways were dark and maze like. The room was tattered with small holes in the curtains, everything seemed so worn. The location was walking distance to the falls but it was a long walk up hill to get back to the hotel. The title Fallsview is misleading it is the name of the street the hotel is no way near to the falls and has a view only of the street and other hotels. There are so many choices in the area, choose another hotel for the same price. Go to Niagara Falls though - we had a fabulous time and enjoyed every minute!

"Good value"

4
20/07/2016

We seem to stay here often as our kids make it a habit of giving gift certificates at Christmas. Always get what we expect. Comfortable bed, clean, but worn facility. Seems something is getting repaired or replaced most times we are there, but that is a good thing. Handy to everything you want to visit in the falls. Easy walks down to the falls themselves, restaurants, and the casino. We always get the King suite with large jetted tub. Recommend you call the Hotel direct to get the best deal and package. Can't beat the packages with meal, casino, attractions coupons.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. I am happy that you enjoyed our large rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"A Beautiful view of the fireworks from our balcony"

5
18/07/2016

The room was extremely large. The bed were very comfortable, The staff was exceptional. They were very helpful in suggestion meal locations, laundry facilities, and would always greet us with Hellos, good mornings, and afternoons.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our large beds and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Very impressed!"

4
18/07/2016

I was impressed with this hotel for the price. It is very centrally located so you can walk to everything. Our room was huge and the beds were very comfortable with nice linens. I liked that each room has it's own balcony. You do have to pay for parking but at least you can keep your car parked there and walk to everything. We were nervous that it would be noisy since there were some young "partiers" staying next door to us but we didn't hear a peep. I would definitely recommend this hotel to anyone wanting to stay near the Falls with a budget.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our large rooms and comfortable beds. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Comfy bed... But front desk refused to remove the voluntary TIF when I asked"

1
17/07/2016

The restaurant removed the TIF without a problem but the front desk refused to remove from bill when I asked. I paid 289.00 for a mediocre stay. Mist ice machines were not working, elevators were so slow and no air conditioning in the hallways so we were sweating while waiting for elevators!!! I will never stay here again! I have the number for someone higher up I'm going to call about getting the TIF refunded back to me

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns regarding our ice-machines and the hallways temperatures so that we may improve any future stays. There has been a lot of recent media coverage when it comes to the Tourism Improvement Fee (TIF). Here at the hotel, we openly display TIF on our website as well as on the registration form the guest signs at check-in, and it is not something that we hide. AT this time we are no longer authorized to remove it. I understand your frustration, however we do have to follow hotel policy. Instead of charging a resort fee that is kept within the hotel, we charge TIF and put the funds back in to the city. It helps pay for our fireworks, the winter festival of lights, New Year's Eve shows, Scotia Bank Convention Centre, and the general beautification of the tourist area of Niagara Falls, all things that people who visit our city have the pleasure of enjoying. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Only stay here if you get a deal"

2
16/07/2016

If I had paid full price I would have gotten a refund and left...but for $75 a night it was okay ( groupon). Not very clean, old dingy bedding, shower fluctuated between hot and cold, very outdated, and just run-down. Unless you book this for cheap, don't stay here!

"Decent stay...But refused to remove the voluntary Tourist Fee (TIF)"

3
16/07/2016

Check in & Out were very easy and pleasant. Room was clean and quiet. Bed was comfortable. Beware: Even though B.W.Fallsview does not hide the fact that they will be charging a 5% TIF (Tourist Improvement Fee) they refused to remove it from the bill even though it is clearly a voluntary fee which is supposed to be removed when requested to do so. To add insult to injury, the 5% is added to the 13% HS tax as well.

"DISGUSTING DIRTY CARPETS THROUGHOUT"

1
16/07/2016

Definitely NOT worth the end bill of $180/night! In need of MAJOR renovation/decorating; ALL carpets throughout hotel are FILTHY; furnishings dated; no fridge or microwave; limited TV channels; bathroom facilities adequate; if you plan to spend close to $200/night, check out other hotels - WEGO transport system is throughout much of downtown tourist area of Niagara and costs are reasonable.

"Good hotel for the price and location"

3
16/07/2016

I don't typically write reviews but after realizing how heavily I rely on them for my family when travelling, I figured it would be good to start offering my opinion on hotels as well! We took a 3 day long trip to Niagara falls during the week with our 5 and 2 year old boys. We wanted something close to the falls but not $300+ a night. This hotel met those requirements, however my review of the hotel is mixed. Pros: Within walking distance to the falls and the Wego bus route. Great sized room for a family of 4, however we were supposed to have 2 queen beds and they seemed more like fulls. There was a sink in the bathroom and also a second sink right outside the bathroom made getting ready easier. The maids were really nice and very helpful whenever we needed something. We had a 5th floor room with a balcony which faced the falls and were able to see the fireworks, although we couldn't actually see the falls from the balcony. We were in the building which had been recently renovated and the room was decent and clean. Cons: it was beyond difficult to get around the hotel due to steps everywhere - made getting a stroller for our 2 year old almost impossible! Also made getting a luggage cart inside almost impossible. One hint is to drive around to the back of the hotel which comes in directly on the main level – wish they would have told me this when we checked in! The hallways are not air conditioned and it was HOT! There was no breakfast and the IHOP on site was expensive - and not very good – although the service was great. The outdoor pool was cold!!! We had to pay $20 a day to park in the parking at the hotel. Ridiculous! Right across the street next to the Holiday Inn was an all day parking lot for only $5! And on top of the $20 parking fee, they charge $10 a night for a refrigerator (just take a cooler and keep it filled with ice!), and $30 a night for a roll away bed.

"Worst hotel. Stay away"

2
15/07/2016

I don't know who would give this hotel a good grade. This is the worst hotel I have ever stayed in. The halls are disgusting and the rooms needed updating 20 years ago. There was no air in the bedroom in the unit we had. When I asked the Manager about it -They knew about it but no mention when we booked or checked in. No wi-fi because we checked in Sunday night and they changed code on Monday. Mgr said it wasn't their fault and we should have called the number on the card we were given with code. When I called the front desk Sunday to complain they said we probably couldn't get on because it doesn't work when a l ot of people are on it. Great location but not worth the $300/night in high season. Pay more and stay elsewhere.

"Good location"

4
14/07/2016

Good hotel. Got a good offer off Expedia, but if you want a balcony request it. There are rooms without one of course we got it and couldn't switch because they were booked. The room is huge, very small tv for the size of the room. Clean very quiet. IHOP is located on site for breakfast, going to try this today. There is also a huge mini store attached. Location to the falls 5-10 mins max one way, 5-10 to Clifton hill the other so it's neutral.

"Niagara Falls trip "

3
11/07/2016

I went on vacation for 3 nights, 1st time in Canada. Was easy to arrive... Location is great!! Indoor pool is a little room... Limited restaurant Parking is limited Arcade Room is fun but this Hotel is more to leave your stuff and go around most likely nothing in it.!

"Conveniently located Hotel"

4
10/07/2016

The Hotel itself is reasonably priced and the rooms are clean and comfortable but looking a little old. The best part is it's very close to many things in Niagara Falls - the casino, Marguerittaville restaurant, the Falls, the iMAX theatre, and shopping. We have booked this hotel a few times because of the convenience.

"Niagara Falls stay for a 6-y.o. birthday"

4
10/07/2016

We are a family of four, with two young kids. To celebrate our little guy's 6th birthday, I booked a two-night stay at Best Western Fallsview. I will give you a "power-point" summary of our stay, starting from the best. - great room size! nice layout, two sinks; - good beds, seem too soft at first but comfortable to sleep in all night; - vouchers for Fun Centers - take them! use them! great deal! - two pools, we mostly used the indoor one as the outdoor was still chilly even in the immense heat; - quick service, reception staff great, maid service also very good; - use that Chocolate FX voucher, we did and it was fun. We actually started my son's birthday by taking an 10 a.m. tour there - is there a better way? - there is so much to do in the area, you will never run out of things to do and will never be bored! But if you have little kids, give them a break during the day - let them nap in your room with the blackout drapes drawn, and they will be as fresh as daisies after. Now this... - carpeting on the ground floors need changing. It is a very high-traffic area, and that smell put me off. Management, it is time. Do not wait any more. - we had to rent a fridge for 10$/night which should be a basic feature with no charge, in my opinion; I am not talking a microwave - but a fridge in the summer is a must when travelling with young kids; - we did not use those food vouchers - the restaurant prices are so overinflated it just doesn't make sense... - ok, hotel parking... Management probably heard an earful about that but I can't help but contribute. If there is a parking lot across the street charging 5$/all day, why would you charge $20??? That is just taking advantage of your customers because they don't know better. So I am going to say this: people who are going to stay at this hotel, just unload your staff and park your car across the hotel. Your saving will be 15$/day. Spend that money on amusement centers. In general, we had a great time and we would come back to the area - and maybe to the same hotel, provided the fridge and parking issues are resolved.

"Had better"

3
09/07/2016

Would not return to this facility, staff poor, over priced and food to expensive. only location good minutes from the Falls. Did not acknowledge taking off the Niagara tax off anything at the hotel. obviously did not adhere to Marketplace report

"Family vacation"

3
09/07/2016

Nice hotel, room was very large so great for family of 4. Location was OK.. a little walk to the Falls but not bad. The only issue was the cost of the meal at IHOP. we went for breakfast and order 2 meals split between 4 people and the bill was still over $50.00!

"Great place!"

5
07/07/2016

Great place! Super location, very clean, fantastic staff! We'll certainly be back!!! We've travelled to Niagara Falls on numerous times and our stay here at the Best Western ranks right up there near the top!! It's a great value and a return trip is in our future!

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed your recent stay with us. Thank you for providing your feedback. We can't wait to have you back again soon.

"Wonderful Place to Stay"

5
06/07/2016

Everything was great!! Garrett at check in was wonder and the other staff! I would come back here in a heartbeat!! I wish that the flooded floor in front of the sink was fixed but it didn't ruin our stay! Thank you!

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed your recent stay with us. I am sorry to hear about the issue with your sink. I will make sure that our front desk, housekeeping and maintenance staff is made aware of your concerns so that we may improve any future stays. Thank you for providing your feedback. We can't wait to have you back again soon.

"Wedding accomodations"

4
04/07/2016

I loved the central location and the view from the balcony of this great hotel and landmark on the Niagara landscape. The IHOP restaurant was very good for breakfast and hotel staff and housekeeping did a fabulous job. I would highly recommend this economical location when in Niagara Falls. The views of the city are great.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"Not a good Best Western"

2
04/07/2016

On a road trip covering 20 states a 2 countries. And this was by far the worst hotel. The balconies on the first floor are eye level with parked cars which are within a foot of the chairs. So mthe view is of either a car grill or tailpipe. They gave a $15. credit for IHOP breakfast which came to $25 and change. Next day we went else ware for $18+ change. The halls are dark and dirty with house keeping carts always present. Don't stay here.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"Lack of concern"

2
04/07/2016

My wife left her bathing suit on the balcony when we checked out. after 3 phone calls they finally got back to us with the excuse that a new maid cleaning the room may have put it in the laundry. most of the sheets are white, her bathing suit is black, not sure she wouldn't have noticed! room was far from clean!

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. With regards to your wife's bathing suit: after typical business hours we do ask that you leave a message for our executive housekeeper who is in charge of logging and securing all items left behind by our guests. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays. We can't wait to have you back again soon.

"Cheap Hotel"

2
03/07/2016

My husband and I stayed here as a last minute hotel with our children as we were already in the area.. Yes, the price is cheap but you get what you pay for... The rooms are large but very old and outdated and there is no fridge or microwave in the rooms. I've never been to a hotel in this area that doesn't have a fridge?! I'm sure with such a large, empty room, a mini fridge could be squeezed in... The elevators are horrible- I think we managed to get one elevator during the durarion of our stay. If you don't mind waiting 20 minutes or you prefer to walk up and down the 6 flights of stairs every time, this is the hotel for you. The pool is also absolutely disgusting and the hot tub, if you can believe it, is 10 times worse.. I wouldn't even let my children in it as it was GREEN and there were clumps of hair laying on the ground all around the area. My husband brought this to the attention of the hotel staff, who promptly sent someone to fix the pool/hot tub- he turned the jets on in the hot tub, stared at the pool for about 5 minutes and TA DA-pool and hot tub taken care of. So gross. The man working at the concierge desk is also not very friendly. Vending machine ate up my money so when I went to ask for a refund, he tried to tell me I was wrong and that the machines all have signs on them saying they "don't accept cash, tokens only". There are no signs on the machines, in fact there are signs saying the machines accept "5,10,25" coins and to use "exact change" only. I do not appreciate being hassled and spoken down to, especially when I am paying to stay somewhere. My kids, being kids, we're opening and closing drawers in our room (only 3 drawers work as they've screwed the rest shut) and found someone's left behind lotion.. vomit. It was in the top drawer of the dresser, not very hard to find. What are they paying the cleaning staff for if the maids can't even open 3 DRAWERS to check them for things left behind? !?! And why are all the drawers screwed shut?? Normally when people are traveling they like to have the space to keep their belongings, I do not get this... It's a shame the hotel couldn't address these problems, as they are all small and easy things to fix.. This review would have been much different if it hadn't have been for all of the small inconveniences. We definitely will not be staying here again.

"Average"

3
03/07/2016

We got a deal on this Hotel so we thought we would try it. The location was good, the check in and check out went smooth and staff was friendly. But we were very disappointed in our room. The website showed beautiful rooms that looked like they were recently updated. Our rooms looked nothing like the picture, it was average at best. Will not stay again.

"Nice place, close to the action"

3
03/07/2016

This is an OK, clean hotel. The staff is friendly and knowledgeable about the area. It's close to the casino and other town attractions. Short walking distance to Falls. Parking is crowded, but cheaper than elsewhere. Lots of steps and tight doorways to maneuver through. No free breakfast at this Best Western and the voucher doesn't cover much.

"Great stay"

5
30/06/2016

Stayed 4 nights at a very affordable rate. Our room was very clean and huge really...any request we made we received....easy process. They have a card in the room for special requests. Just full it in and the next day we received what we asked for. (Extra hangers and towels ) You will not find marble floors or a fancy fountain but if you are looking for a comfortable clean room in a great location you will find it here. We will stay again for sure!

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates and rennovations so that we can better serve our guests. I am happy that you enjoyed our large rooms and service. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"It sucks"

2
29/06/2016

What kind of hotel doesn't have a fridge or microwave? Or no air conditioning in the hallway and no heat in the whirlpool? Even some third world hotels have the basics. Don't come here and make the same mistake

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. We are in the middle of a three year renovation plan that will update most areas of the hotel. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. Please feel free to contact us the next time you stay at the hotel and require any assistance. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Noisy with party people but close to the fall"

4
28/06/2016

It was a bit noisy with so many party people on Friday stay. However, the location is great, close to the fall..... Overall, very satisfactory. Parking nearby the fall would be expensive and difficult but this hotel is walking distance to the fall.

"Awesome Stay"

4
27/06/2016

Me and my boyfriend stayed her for 2 nights while we went to Niagara Falls Comic Con and we had an incredible stay. location couldn't of been better, service was very good and because we checked in early they upgraded us to a beautiful room on the second highest floor with a balcony facing the falls where we could watch the fireworks, and a huge Jacuzzi and the bed was SO comfy for only an extra $30 a night which was totally worth it! our stay there couldn't of been better!! Unfortunately the summer time prices are kind of expensive but in the fall/winter time we will definitely go back!!!!

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. Thank you for staying with us and for providing your valued feedback!

"Dirty and cheap"

1
27/06/2016

Rooms are disgusting. There was blood on my blanket! We booked through hotels.com and the pictures that appear on the website are NOT accurate at all. This place is more of a MOTEL rather than a hotel. If you are looking on an inexpensive hotel, you should book at a different place and pay the extra $40/$50 its worth it!

April W, Manager at BEST WESTERN Fallsview, responded to this review
We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays. We are also in the middle of a three year renovation plan that will update many areas of the hotel. Thank you for your feedback.

"Pleasantly Surprised"

4
27/06/2016

I only picked this hotel because we got a great deal thru Groupon that included the room at a steep discount along with vouchers for dinner, breakfast, and other area attractions. The hotel was a lot closer to the falls than I had thought. It was located directly across from Margaritaville and we walked to the falls in less than 5 minutes. They do charge you $18 per night to park, but if you sign up for their rewards card they only charge you $10. I asked for a renovated room and received one on the first floor in the main building. The room was large, clean, and quiet. The a/c was tough to get going, but once we got it to come on it worked fine. We asked for additional pillows and they were delivered within 5 minutes. The beds were very comfy with nice bedding and pillows. There were 2 sinks which made it nice for 4 people to all get ready at the same time, one in the bathroom and one in the changing area. Overall, the hotel was much nicer than expected and I would stay there again if I could get another deal like this one.

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We hope to see you back again soon. Thank you for staying with us.

"We had a great day away."

5
26/06/2016

We just decided at the last minute to get away for the day and decided that the falls was a good place to go. We came upon this hotel by accident and enjoyed our stay greatly. We will stay there when we go back.

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed your stay with us. We look forward to having you back again!

"Great location!"

3
26/06/2016

I stay at this hotel frequently but was a little disappointed this time. I asked them to remove the tourist tax as I usually do and with no problems its done. Well now apparently its mandatory at the owners request therefore they would not remove it. So just a heads up you now have to pay this fee to the hotel. I have a call into the GM of this property but have not heard back as of yet. Also was a little disappointed in the condition of the outdoor pool it was pretty dirty with dead bugs and white stuff floating around but we didn't care and still went in to cool off. The area surrounding the pool was great lots of chairs and loungers to relax on.

"Good DC Location"

4
26/06/2016

Convenient location in DC area off freeway. Hotel provides complimentary shuttle service to nearby metro station. Large outdoor swimming pool on property. Nice breakfast included. Friendly helpful staff.

"Will not return"

3
25/06/2016

Hotel needs some remodeling. Elevator was very slow. Carpets had stains everywhere. Hallways looked old. Room rate was fair. But next time, I will budget trip for a little bit nicer hotel. Parking lot a little too small for amount of vehicles at hotel.

"Our favorite hotel"

5
24/06/2016

This is our favorite place to stay. So close to the falls and just a short walk to all the action. The rooms are always clean. Gets the perks card and save on parking. Ask for a room on the main building of you don't like a lot of steps the smaller building does not have an elevator. The IHOP is not worth it! Cost us $54.00 for breakfast for two.

"ok stay, beware additional 5% tax (T.I.F.) - would not remove it when asked"

3
24/06/2016

On previous stays we have requested that the voluntary destination tax (T.I.F.) be removed from the bill and it was, and without argument. However, this stay we requested the now 5% tax be removed and they refused. We love this location near the falls, attractions, restaurants, casino and on the WEGO bus line. Queen rooms are spacious and we sometimes get a balcony. Housekeeping staff are great. The package deals are good. Just beware the extra charges if you chose to stay here. Some hotels in the area do not charge the tax. Some do. Some do but will remove it if asked. Check before booking and recheck when you get the bill on check-out.

"Great room"

3
22/06/2016

So this is honesty at its best. The room itself is very clean, washrooms are good and there's a second sink which is handy. But the hallways are not very nice, nor super clean and overall the hotel is a little under par. The location is great but don't expect fancy. Hope this helps, cheers

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear you enjoyed our central location! We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"What a let down!"

1
22/06/2016

I decided to surprise my husband for our 17th anniversary. I booked a one -night stay at the best western fallsview hotel through a discount travel site. When I followed up with the hotel for the booking, they told me there were no rooms available at the discount rate. If you ask me, a happy customer is the most important component in the hospitality business - they should have taken it up with the discount booker later. Instead, they refused to accommodate me and my spouse and told me to get my money back from the agent! I will never stay at this hotel - why would they do business with discounters if they don't agree with the policies? Why not offer an adequate number if rooms at the advertised deal? Disappointed, J

April W, Manager at BEST WESTERN Fallsview, responded to this review
I sincerely apologize for your negative experience. In the future, it is important to check availability with any hotel prior to purchasing a voucher or discount offer through a third party booking agent. Sometimes the third party site is not updated, sometimes they give their customers incorrect information. It is always best to speak with the hotel directly first. I am sorry that we could not accommodate.

"Great Hotel for a Reasonable Niagara Getaway"

4
22/06/2016

Check in was prompt. We had made some special room requests and received all of them. The receptionist who checked us in was very friendly, polite and answered all of our questions with a smile on her face. Spacious room; quiet-on the 6th floor. No fridge, but we managed w/coolers. Received a voucher for IHOP-but we didn't use it as we felt the restaurant was very pricey.

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed your stay with us. Thank you for providing your valued feeback, and we look forward to seeing you again!

"Great Location. Value for money"

4
22/06/2016

Very good experience. Like the location and amenities - overall value for money. Fridge in the room without extra charge will really help. This is my third stay in the hotel. CAD $ 10 parking for rewards card holder was nice.

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am happy to hear that you enjoyed your stay with us. Thank you for providing your valued feedback, and we look forward to seeing you again soon!

"Good Stay"

4
22/06/2016

We stayed here for an overnight get away. The rooms were basic and clean. You will not find a fridge, but can rent one at the front desk. The balcony was nice to sit on in the evening. I did ask for a sunset room, but did not get put in one. So our view was the parking lot facing Tim Hortons. I didnt complain as we weren't in it much. The elevators were slow, but once we figured out there were elevators on each end and in the middle of the floors,the problem was resolved. no waiting as everyone used the middle ones. The hallway was dingy, but the room was bright and spacious. It is located across the street from Margarittaville, easy walk to the falls. The only thing i did not really like is that this Bestwestern is more like a complex than a hotel, There are 3 areas , the lobby with the arcade and restaurants and pool, a middle section and another section with indoor pool and mini mart. It could become confusing or a pain if you were travelling with little ones. The parking is $18/day ,We were only staying overnight so we parked at the Fallsview casino and carried our luggage.We would stay here again if it was for a 1 night getaway. If all you want is a basic affordable place to stay when you are at the falls this would be a good choice.

April W, Manager at BEST WESTERN Fallsview, responded to this review
Thank you for providing your valuable feedback. I am happy to hear that you enjoyed our spacious rooms, and convenient location. As for the room type, our rooms that face in that direction are sunset view rooms, as they are facing West. We are doing some updates to the hotel and cannot wait to have you back so that you can see all the changes we have made.

"Decent basic property."

3
21/06/2016

This is a good but basic hotel. Rooms clean. Staff friendly. Building definitely showing it's age. If you're looking for a room to crash in after seeing the sights and doing the casino this is fine. Would recommend. It's a good option to the pricier towers. There are 2 connected low-rise buildings. One has a raised 1st level with balconies and the other has patios on the first level. The patio doors, for the rooms with patios, open directly into the parking lot. I wasn't thrilled with this, as the cars were a bit too close for my comfort level. I would highly recommend avoiding the first level rooms with the patios. Hotel gave a discount for the onsite IHOP. We ate there but wouldn't recommend. Even with the discount it was expensive and not that great, besides there's a Tim's next door.

"You get what you pay for"

3
21/06/2016

Restaurant is VERY over priced. Cleaning needs attention to detail. Check in was long. When they state a room with a view, they do not indicate a view of what! Do not expect to see the Falls. Room was comfortable and quiet. Internet was very good. Not enough working elevators.

"Need to take customer service training"

2
20/06/2016

My husband and I booked here for 2 nights. We decided to stay a third night, the staff wanted to move our room because apparently we didn't book the same room type. While talking to the staff I came to the realization that these people should not be in the hospitality industry. Cathy at the front desk was the only friendly person there. The rooms are nice the hotel is older but its up kept good. You have to pay $10 per night for parking even though you're paying for you room rental. Fridges are an extra cost if you want one, microwaves too. The old cots they use they charge $30 for are you kidding me? I'm a Best Western person, but this one really left a bad taste in my mouth. I don't appreciate being treated badly or talked down to. So we will never be staying at this one again. The only real plus side is its right close to the strip.

"Nice place to stay"

4
20/06/2016

Best Western Fallsview was an ok place. staff was friendly and helpful. on site restaurant an Ihop. Hotel gave discount for eating there 15.00 off Cad. Room was clean , everything worked. Hotel was close to everything , some thing were a bit of a walk. say the Hornblower mist boat . some may need to take a Taxi to get there. only thing i didn't like was paying 20.00 for parking, should be less or free.

"Clumsy layout but overall better than expected!"

3
20/06/2016

This hotel's layout is a bit labyrinthe. The way the rooms and laid out, with mini balconies, and the fact that there are two semi-interconnected towers, with their dim corridors and random parking slots, make this hotel reminiscent of a cross between a motel, a hotel, and a spruced-up British tower block housing project. It's...odd, and a bit unpleasant. BUT! The rooms have been decently upgraded. Our room particularly, which is admittedly probably not a standard room (I booked for 4 adults though only 3 of us went), is MASSIVE. Lots of space for all 3 of us to do line dancing, I kid you not. And I love the fact that the room had two sinks. Very practical! Also, the staff are consistently wonderful. Upbeat, polite, friendly, and always helpful. Even the cleaning staff joked around with us in the elevators, I really liked this. We paid much more than for a regular room, probably because of the time of year, and our large party size, so I can't really comment re: value for money. However if you can find this place for under $90 CAD then I say go for it. A quick 5 minute walk to the Fallsview casino area, which is pleasant. Parking, though, is the usual Niagara Falls shameless cash grab of $20. Final highlight? The pillows were fantastic. And this is coming from someone who has chronic neck problems when sleeping. Seriously, I have the world's whiniest, worst neck, and I slept great. For that, I'll always be thankful.

"Wasn't horrible but wasn't great "

2
19/06/2016

The staff was great and friendly... The hotel is in a great spot near the falls. The rooms were spacious but they so outdated, the hallways are dirty and dim. Needs major updating and remodeling....MAJOR! Like they say you get what you pay for

April W, Manager at BEST WESTERN Fallsview, responded to this review
We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"Our Favorite Place to Stay in the Falls!"

5
18/06/2016

this hotel just keeps getting better from the first time we stayed here! they have totally started renovating the rooms and they look fantastic! we stay here usually once a year this year we came a day before our friends to have a quiet dinner and spend some money. Upon check in Cathy at the front desk was extremely helpful, and had all the answers we were looking for. she went above and beyond in making our stay an enjoyable one! Thank you Cathy! Keep up the great work Best Western Fallsview it hasn't gone unnoticed from one of your regular customers! We will be back and we are already looking forward to it!

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed your stay with us. We appreciate your loyalty to the Best Western Fallsview and look forward to having you stay with us again! Thank you!

"Beware, they charge you the 3% tourist tax"

3
17/06/2016

We stayed at the Best Western on June 7 and 8/16. Beware, they charge you the 3% tourist tax which is a rip off. If I would of know this I would of never booked with them. Also they charge over $18.00 a night for parking. Our room, #120 was outdated, clean but very musty smelling. This hotel is only a short walk to the falls down a very steep hill so if your fit then it is a nice walk. We have stayed at a lot of Best Western's and I would never stay at this one again.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. We are in the middle of a three year renovation plan that will update most areas of the hotel. There has been a lot of recent media coverage when it comes to the Tourism Improvement Fee (TIF). Here at the hotel, we openly display TIF on our website as well as on the registration form the guest signs at check-in, and it is not something that we hide. AT this time we are no longer authorized to remove it. I understand your frustration, however we do have to follow hotel policy. Instead of charging a resort fee that is kept within the hotel, we charge TIF and put the funds back in to the city. It helps pay for our fireworks, the winter festival of lights, New Year's Eve shows, Scotia Bank Convention Centre, and the general beautification of the tourist area of Niagara Falls, all things that people who visit our city have the pleasure of enjoying. I am happy that you enjoyed convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

"Rating between poor and average"

3
16/06/2016

In general I will give this Best Western a so, so average to poor okay. We stayed at the hotel for it's location to the casino and they had a casino and dining package and the casino is kitty corner to the hotel. Upon check-in, the clerk would not credit me with the ripoff tourist fee which was and should be voluntary because it is a fee collected by the hotel, not the government, and is not a tax. To me it was just a way to increase the room rate 5 percent and then the sales tax on top of that. There is a charge to park your car yourself in the crowded parking lot. I chose to park in the casino across the street for free. No complimentary full breakfast like other Best Westerns. There is an IHOP connected and the credit from the hotel of ten dollars doesn't go very far as the prices are from ridiculous to a ripoff. Hallway housekeeping was disappointing and substandard. And I'm not talking about the stains on the carpet. I'm talking about stuff that can be vacuumed and it stunk in some areas. There was no fridge in the room but it could be gotten at plus cost of twenty additional dollars. The A/C unit could use a good cleaning and was not set by housekeeping to be on cool. Called the desk and they gave me instruction to open a panel on the unit but I couldn't locate it. Fortunately there was a maintenance man coming down the hall and he turned the unit on. Speaking of maintenance, the hair drier didn't work. It was plugged into a receptacle that was controlled by a GFI in the next room. Maintenance call; GFI reset. Wife started to dry her hair and it shorted out with sparks in her hand right by her head. I guess that's why the GFI was tripped. Maintenance call; Inspected shorted dyer and left to get a new one and returned to install it. Wife's starting to get ticked at me for booking the room. TV was rather conservative in size and we couldn't locate a TV channel listing. (not a big deal, but...) The rooms have balconies with two outside chairs which are nice but the outside handle of the sliding door to patio area was covered with webs and dead insects. The casino/dinning deal rooms are on the “sunset side” (Stanley Ave) of the building and that's all your going to see if its not cloudy. Plus side: We got a good sleep (bring ear plugs for the street and hallway noise), and it is in a good location. Staff was nice, especially the head maintenance man who was super. Newer tube enclosure was nice as well. Beds and pillows were fine and the room itself was clean. A/C sound was reasonable. Good location to the casino and some restaurants and entertainment and the walk to the falls. It's all up hill from the falls so your not up to it you might want to jump on a bus. Would I stay again? Maybe. I would need a good reason or deal to do so. As a Best Western Rewards member who traveled for business, I don't feel its not up to par with other Best Westerns I've stayed at. It's an older property and a bit run down and if you want to stay someplace nicer there are plenty of options at some very additional cost.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
Thank you for your recent stay. We appreciate your continued loyalty to the Best Western Fallsview. We are doing many different updates so that we can better serve our guests. When we are complete, most areas of the hotel will be updated. I am sorry to hear that you experienced some issues with the hairdryer and power. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our front desk and housekeeping staff is made aware of your concerns so that we may improve any future stays. We can't wait to have you back again soon.

"Weekday fun"

5
14/06/2016

After MUCH research, we were very happy we chose this hotel! The location is great, just a short walk down Murray street to the falls. The room was SPOTLESS. this one was CLEAN The room was spacious, much larger than some Marriott The room had TWO sinks, a great benefit with kids when getting ready. The shower was spotless, as was everything. Even the hallway and entrance-way were spotless. The balcony - fabulous! A TRUE balcony, you can actually SIT on it. The comfort inn falls-view has balconies, but they are NOT private (no side walls) and there are NO chairs on them! Whats the point of having a balcony? The cascade inn is similar; not privacy and like the comfort inn, they just kind of hang there with no chairs. The holiday inn has balconies but it is NOT part of the holiday inn chain (had been years ago apparently but is now severed from the chain). Anyway, the Best Western Falls view has lovely, private balconies that are private, with sides/dividers. We've stayed in many places at the Falls over the years - both good, too) but this is likely where we're return the next time we visit. Make sure you get the $30 gift card which h makes it a very affordable trip

April W, Manager at BEST WESTERN Fallsview, responded to this review
Thank you for your valued feedback. I am so glad to hear you were happy with your stay here! We value all of our guests and do our best to ensure everyone leaves satisfied. We are in the middle of a three year renovation plan that will update various areas of the hotel. We look forward to having you return so you can see all the changes we have made! Thank you for choosing the Best Western Fallsview.

"Think twice before staying here."

3
13/06/2016

I would not choose this Best Western hotel again. It needs to be updated it is old and dingy. There are many other choices to stay at and would not recommend this hotel. The main reason we chose was the location which was good.

April W, Manager at BEST WESTERN Fallsview, responded to this review
We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback. We also depend on our guests to let us know if there is a problem during their stay so we can resolve it. We hope you will give us another chance in the future, and come back to see all of the updates we have made.

"Great Location and very comfortable"

5
12/06/2016

My friend and I chose the "Casino Package" for a 2-night stay which gave us two $25 casino vouchers, two $15 IHop vouchers (which was located right at the hotel), and two $20 off vouchers for some other bigger restaurants nearby. We used every single one of them. It was a FANTASTIC deal! Since we had Fallsview casino cards, we opted to park in the casino (which was just a block away). We earned free parking from playing, so our parking was free for the entire stay. Worth the one-block walk. The rooms were VERY clean, very spacious, and very comfortable. It was close to all of the attractions, and for the price compared to some of the other hotels just 1-2 blocks away, it was a very fair price. The hotel staff was friendly for us, and he answered a lot of my questions upon check in. All in all, there wasn't a single problem we faced. I may have thought the price was a bit high for the weekend had it not been for the deals we got with the Casino Package, which really made it worthwhile. This is definitely the place I will be going again for a future visit!

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. I am also thrilled that you found our staff helpful. Thank you for your valued feedback, and we look forward to seeing you again soon!

"Fallsview Best Western"

4
10/06/2016

This hotel is a good value for its location to the falls and other area attractions, everything is withing walking distance. There is also a couple WEGO stops nearby which is much better. The only downside to this hotel is that there are no mini refrigerator in the rooms.

April W, General Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed our convenient location. We are in the middle of a three year renovation plan that will update the hotel. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"Visit to Niagara"

4
06/06/2016

Staff very helpful, rooms clean, was able to walk where I wanted to visit. The building is a bit tired but everything was clean and satisfactory. Did not use ther restaurant but loved the pool. Overall, great price and quality.

April W, Manager at BEST WESTERN Fallsview, responded to this review
Thank you for your feedback. It is great to hear that you found the location good and our staff helpful! We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"Excellent place."

5
06/06/2016

We would definitely stay here again! The room was very spacious (2 queen size beds). The only thing missing was a fridge. Found out at checkout that one could be rented for $10/night. The IHOP coupons were an added bonus for the onsite restaurant!

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. Thank you for staying with us and for providing your feedback. We can't wait to see you again!

"Good room, ok hotel "

3
05/06/2016

Stayed there for a bachelor and bachelorette party. Rooms were big and clean, and looked fairly recently renovated. We were in the 6 storey building apparently the shorter building has much smaller rooms. The price was ridiculously high for a 2 queen bed room. Which is par for the course Saturday night in June. There also was not a fridge in either of our rooms. Also the hallways were in desperate need of a good vacuuming. Be prepared to pay the Niagara Falls tourist tax too, you are charged this everywhere.

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We are currently in the middle of a 3 year renovation plan to update areas of the hotel. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

"Wish we had stayed somewhere else."

2
05/06/2016

I guess you get what you pay for. We booked a Groupon deal for $87 US a night and that included the couples package. The package included 2 wine tour vouchers, $20 Keg steakhouse voucher, $25 casino voucher and $10 Ihop. We booked a deluxe King room. The layout of the room was very poor. It was a huge room and if you had a family and needed space for extra cots, it would work. The room has a huge jacuzzi bath tub which was open to the room with a corridor behind it with a toilet, shower and sink. If you need the toilet in the night, all the bathroom lights come on in the bed room. The shower was a very cheap quality with a bouncy base which felt uncomfortable. The bed was comfortable with decent cotton sheets but an awful nylon feel quilt cover and the pillows where the tiny and lumpy. There are no refrigerators in the room but you could pay extra for one. The Internet is free and worked well. They charge $18 per day for parking, on a large outdoor lot but asBW rewards members we got a discount to $10. They have an I hop restaurant on site and give a $10 voucher. We tried it for breakfast. The service was good, the food was ok but they have really bumped up the prices, charging $17 for a 2 egg breakfast which included 1/2 round of toast and the smallest piece of bacon I have ever seen. Whilst we were there a number of people came in, sat down and read the menu, then left. The hotel did not have a fitness room. It had an indoor and outdoor pool which we did not use. The check in area is modern and nice and I wish they had put a bit of money into the rooms instead.

April W, Manager at BEST WESTERN Fallsview, responded to this review
We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

"Best Western"

3
02/06/2016

the hotel is clean however the pool area could be better as the water does not look clean and another hot tub should be added I like the fact that they have an outside pool which is great in the summer time the area is good as everything is close

April W, Manager at BEST WESTERN Fallsview, responded to this review
Thank you for your feedback. It is great to hear that you enjoyed our convenient location. We do depend on guests to let us know at the front desk if there are any problems during their stay so that we can help resolve any issues or concerns you may have. I'll make sure that our staff is made aware of your concerns so that we may improve any future stays. We can't wait to have you back again soon.

"Good Value, Clean and Comfortable"

4
02/06/2016

Decor is a little dated but the rooms are clean, beds are comfortable and the hotel is well located. Fallsview Casino is across the street. Many restaurants are close by. We have stayed here several times. One of the features that is kind of nice are the balconies. Nice to sit out on a warm night especially if you are fortunate enough to get the a room with a view of the falls.

April W, Manager at BEST WESTERN Fallsview, responded to this review
Thank you for your feedback. It is great to hear that you enjoyed our convenient location and comfortable beds. We really enjoy seeing our guests happy, and sharing positive feedback. Thank you for choosing the Best Western Fallsview hotel, and we hope to see you again!

"Decent for the price, nobody bugging you.. good experience"

4
01/06/2016

Decent for the price, nobody bugging you, we are not very demanding so this was great for us.. overall good experience. would stay here again. Beware of Copacabana 4 draft beers cost us 33.29 in US did not give us the exchange rate. everything is pricey but they were outrageous.

April W, Manager at BEST WESTERN Fallsview, responded to this review
Thank you for your feedback. It is great to hear that you enjoyed your stay with us. We really enjoy seeing our guests happy, and their positive feedback. Thank you for choosing the Best Western Fallsview hotel, and we hope to see you again!

"Large rooms"

4
31/05/2016

We got this through Groupon so it came with some extra coupons and things. The hotel was pretty average but the room was larger than we expected. Not much of a view, but we didn't care about having a view. Our room was right next to the ice machine and it was really loud when people were using it. Luckily not many people did use it while we were there so it wasn't too bad. There is a weird extra sink which amused us. The elevators are super slow. There is a Wego bus stop right outside the hotel and there is a mini mart attached to the hotel. Very convenient location since the bus is right there but it is also ~10 minute walk to the falls. Parking is $18 which is unfortunate but what are you gonna do?

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am so happy to hear that you enjoyed our convenient location and our large, comfortable rooms. We apologize that you found the elevators slow. Depending on the number of people in the hotel, it can effect the speed of the elevators. Due to our desirable location, parking is limited, and all lots in this area charge a fee for parking. Thank you for staying with us.

"Excellent customer service!"

4
31/05/2016

Very close to the falls & entertainment district. All within walking distance. Staff is the best!! The young women (Stacey?) that checked us in was helpful, kind & a true professional in all ways! I would recommend this hotel & will return again.

April W, Manager at BEST WESTERN Fallsview, responded to this review
Thank you for your feedback. It is great to hear that you found the location good and our staff helpful! Thank you for staying with us, we hope you enjoy any future stays in Niagara Falls.

"Overpriced."

3
29/05/2016

Two things; Niagara Falls is very expensive and overpriced, and on top of that many businesses add a Niagara Falls Development Fee. This fee some say is optional but in our case today we had to pay it at this hotel. The hotel in s centrally located but looks its age. It is currently undergoing repairs. It has one elevator for 6 stories. It has indoor and outdoor pools. Parking fees at this hotel are $20.00 per night plus the development fee. A visit to the Falls is a bucket list item but you will pay an arm and a leg to see it!

April W, Manager at BEST WESTERN Fallsview, responded to this review
Thank you for staying with us. There has been a lot of recent media coverage when it comes to the Tourism Improvement Fee (TIF). Here at the hotel, we openly display TIF on our website as well as on the registration form the guest signs at check-in. At this time we are no longer authorized to remove it. I understand your frustration, however we do have to follow hotel policy. Instead of charging a resort fee that is kept within the hotel, we charge TIF and put the funds back in to the city. It helps pay for fireworks, the winter festival of lights, New Year's Eve shows, Scotia Bank Convention Centre, and the general beautification of the tourist area of Niagara Falls. These are all things that people who visit our city have the pleasure of enjoying. There are three elevators in our six story building, we apologize that you were unable to locate them. We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback.

"The Good, The Bad and The T. I. F."

3
24/05/2016

First the good; the room was large and the beds were good and the balcony is a big bonus if you smoke! The bad was the smell on the ground floor of the main tower(6 floors)! Smelled like the garbage dump! The vouchers are a joke! $70 off Ruth Chris doesn't even cover the extra price above normal! So many better restaurants; like Sandstone or AG. IHOP is over priced dog food! Almost $18 for eggs and bacon! The TV was rather small especially from the beds. Oh $18 Parking Fee! Now the T. I. F. is 5% and Best Western is the first hotel that does not remove it from your bill when requested! All restaurants and now most of hotels will remove this fee when asked to do so!!! It is a voluntary tourism fee! Still for the $$$, not bad.

April W, Manager at BEST WESTERN Fallsview, responded to this review
I am sorry to hear that there was an odd odour in the hotel. If there is a smell in a room/hallway and a guest is caught smoking, we do have a fine. We do depend on guests to let us know at the front desk if there are any problems so that we can improve your stay and address any concerns you may have. There has been a lot of recent media coverage when it comes to the Tourism Improvement Fee (TIF). Here at the hotel, we openly display TIF on our website as well as on the registration form the guest signs at check-in, and it is not something that we hide. AT this time we are no longer authorized to remove it. I understand your frustration, however we do have to follow hotel policy. Instead of charging a resort fee that is kept within the hotel, we charge TIF and put the funds back in to the city. It helps pay for our fireworks, the winter festival of lights, New Year's Eve shows, Scotia Bank Convention Centre, and the general beautification of the tourist area of Niagara Falls, all things that people who visit our city have the pleasure of enjoying. Thank you for staying with us, we hope you enjoy any future stays in Niagara Falls.

"Great Location, Large Rooms"

5
24/05/2016

Found that the hotel were very staff friendly and knowledgeable, location was great - walking distance to the falls, room was large. Defiantly would recommend this hotel for future travelers. Big plus, the bed was extremely comfortable!

April W, Manager at BEST WESTERN Fallsview, responded to this review
We appreciate your continued loyalty to the Best Western Fallsview. I am happy that you enjoyed our large rooms and convenient location. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

""GREAT PLACE TO STAY""

5
23/05/2016

My family and I just came back from Niagara Falls for the long weekend, we stayed at this hotel..I must say that we had a great time, the rooms was very clean, the staff was amazing, my son who is 10 years old loved the amenities..we were walking distance to all the amazing attractions...I will definitely stay at this hotel again. My family and I had a very fun time...

"A great stay at the Best Western Fallsview in Niagara Falls."

5
21/05/2016

A great stay at the Best Western Fallsview in Niagara Falls, Ontario, Canada. About 1 block from the water falls. Close to everything. I would stay here again, and I highly recommend the hotel to others. Also the staff were very good.

"Can't complain"

4
19/05/2016

I took my mom and sister here and was very pleased with the easy and quick check-in (Jaymes at front desk was wonderful), as well as the clean rooms with a balcony. The location was ideal as it was near to everywhere we planned to go, and the Tim Hortons right across the street was an added bonus. The WiFi was consistent and although the look of the hot-tub is a bit unappealing, it was still really great to relax in. Avoid the iHop at all costs. Would stay here again!

"Poor Choice"

2
19/05/2016

Do not stay here if you own a motorcycle. Charged me $20 to park my bike in one of their tiny motorcycle spots. Cost for a car? $18 plus tax. Not bike friendly. The hallways stink and my bed looks like someone was laying on it. A/C is loud and there are burns in the carpeting even though it is a non-smoking room. There are much better options with free parking. My fault for not checking before.

"Don't be detered by the reno!"

5
19/05/2016

Our young family of 4 spent a week at Fallsview. The hotel is in the middle of a reno, but it was quiet and clean. Our updated room was HUGE! The staff was very friendly from our encounters at front desk all the way too our hallway meetings with the maintenance crew. We will be coming back for sure, you can't beat the cleanliness and location for the price :)

"Pkg. Deal"