Best Western Passage House Hotel,  Newton Abbot

4.0/5  - based on 1267 guest reviews.
Kingsteignton, TQ12 3QH, Newton Abbot, Great Britain - See map
+44 1626 355515 +44 1626 363336

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1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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The Best Western Passage House Hotel - with its stunning riverside location on the banks of the Teign - is also a very well equipped hotel in Devon. Superb conference facilities and an excellent health spa and leisure club mean this Newton Abbot hotel is a real treat, whether it's for business or pleasure or both. Built next to a 17th century Inn on the Teign estuary, the hotel offers a comfortable contemporary atmosphere. Nearby is the Devon market town of Newton Abbot for easy transport links - plus there's a racecourse if you fancy a flutter. Just a few miles down the road is the windswept grandeur of the Dartmoor National Park - not to mention the popular seaside resorts of Torquay and Paignton. Even if you tire of tranquillity, Exeter is only 15 minutes away. This wonderful hotel in Newton Abbot really excels at relieving the stresses of everyday life. We have a luxurious leisure suite with a steam room, sauna and well-appointed gym. Our beauty salon offers a range of treatments, massage and aromatherapy. The view over the river alone is enough to gladden the soul. With a fantastic location and superb facilities, you can rest easy that you've made the right choice when you stay at the Best Western Passage House Hotel. Please note some rooms are not allocated in the main building of the hotel and are instead situated in the lodges, requests for main building rooms will be noted but cannot be guaranteed.

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Room 1

Guest reviews


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based on 1267 guest reviews
 
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Value
Best Western Passage House Hotel,Newton Abbot
  • 3
    « Great views but improvement required elsewhere »

    A beautiful venue with stunning river views and lovely patio area. However I would definitely not rate this as a four star hotel As a frequent visitor since Best Wwstern has taken over, the Hotel is not good. Staff pleasant, facilities food, lounge starting to look tired, ladies cloakroom needing attention Food? Very poor indeed My last two lunches were both reminiscent of school dinners. Tasteless with plain boiled vegetables, and one desert classed as fresh fruit salad, which was tinned. Very disappointing indeed. I would recommend eating elsewhere

    2
    « Dated, and tired in need of some TLC, expensive and doesn't represent value for money »

    On arrival in the rain, I was initially told I was checked in over the road in the lodge, after bringing all my luggage in after a long day travelling this wasn't what I expected. I was however relocated into the main hotel which I can only describe the rooms as dated and tired and not especially relaxing given the drab interior. The curtains weren't even fixed properly. With the amount of travelling I do My preference next time would the nearby Premier Inn. The 2 positives were the nearby pub which served great food and the breakfast served in the conservatory overlooking the estuary.

    4
    « A good hotel with a fabulous backdrop of the Teign estuary - A very good base for touring South Devon and Dartmoor »

    We spent three nights, (19-22 April 2018), at the hotel. The staff were both friendly and professional. Booking in and out was pain free. Our room was in the South Lodge. It was a good size and standard; and spotlessly clean. The bed was comfortable. The linen and towels were of excellent quality. The bathroom was equipped with a full size bath and plenty of hot water. The leisure centre was sufficient for our needs, but some of the equipment had seen better days. The pool is more of a dipping pool than a serious swimming pool. Food: Breakfast was of a very good standard with self service cereals, and continental cold food, and a cooked to order English breakfast. The evening meal menu covered fine dining as well as pub food. There are a number of good pubs and restaurants within a five mile radius, (ask at the reception if they have a copy of Teignbridge Eating Out Guide). Drinks: The bar was reasonably priced. There was plenty of comfortable seating in that area. External noises: The main line train link to Plymouth from London is about 100 metres from the hotel. However we were not disturbed once by a passing train. All in all we had a delightful three days stay. I would recommend this hotel solely on it's views across the Teign estuary. However it is also an excellent base for those who wish to tour South Devon and Dartmoor.

    3
    « Standard motel with a view if you're lucky »

    We booked a room with 3 beds only to find a double and a single. Room was furnished for two people only so extra bedding towels required! Breakfast was good hot and nice choice although not on the menu they did do porridge for me. B&B was a bit above average and they could have been a bit more generous than one pack of biscuits in the room!

    5
    « Our wedding »

    We took advantage of the Fairy tale wedding package at this hotel and we're not disappointed. But we also had many of our guests stay overnight and the rooms allocated and service of staff could not be faulted. Excellent value for money, with a freshly cooked breakfast in the morning. An ideal location all round.

    4
    « good value for money »

    We had a Groupon coupon for Sunday 3 course in the hotel restaurant. with a pot of coffee Service was excellent Meal was good. This is not a complete just a mention yorkshire pudding a bit chewy if I may suggest more variety of veg like cauliflower cheese red cabbage etc. The starter and pudding were excellent overall very good. I would pay the full price. Certainly worth it.

    4
    « Beautiful view, Lovely big room, warm pool and helpful staff »

    We really enjoyed our stay here as the rooms were nice and big and had a lovely view across the water. The staff were lovely, happy and helpful. We particularly enjoyed relaxing in the conservatory area which had gorgeous views and the pool was nice and warm. Would definitely stay here again.

    5
    « Lovely setting for a brsak »

    Just did a three night visit and had a lovely room overlooking th earuary and a balcony. Should have taken the binoculars as there was plenary of bird life. The breakfast was super and plenty of choice. We dined I. The adjacent pub like restaurant which I thought. Was excellent value. A thoroughly enjoyable break.

    4
    « Easter Sunday lunch »

    Visited with family on a groupon offer for 4 people 3 course lunch with coffee and mints. Food was ok (beef a little dry)and veg a bit soft but service was great and staff very helpful and courteous. Well worth the 40 quid paid for 4 people.

    4
    « Nice hotel views over the marshes »

    We had a 2 night package which included breakfast and dinner. A nice comfortable hotel if a bit dated. We stayed over the road in rooms separate from the main hotel. The room was a good size clean and comfortable. Shower over bath but the bathroom was a reasonable size and the shower was powerful. Good views of the river and bird sanctuary. The upper rooms had balconies and l imagine that the views from there were spectacular. Heating worked well and the room was warm. We ate in the conservatory which had magnificent views over the river. The food was excellent and the service exceptional and very friendly. Our evening waitress Beverly was very attentive and had a pleasant manner. There is a gym which we-did not use. Parking is good and free of charge. There is a pub in the hotel grounds which serves food. A pleasant stay

  • 4
    « Better than the last Best Western I stayed in. »

    While this hotel looks pretty new & modern from the outside parts do feel like they need a bit of a freshen up (namely old style decor). However, my room was a good size & clean & best of all I had hot water in shower & hand basin.... which I didn't in the last BW I stayed in. The staff were very friendly & helpful. I stayed only 1 night on a business trip, the restaurant was fully booked so had to go over to the old passage inn which was ok (that's another review), only a minutes walk from the hotel. The morning I walked into the breakfast area which was packed... looked like 2 bus full's of people so didn't hold out much luck getting served in a hurry. Oh how wrong was I.... they did a marvellous job getting exactly what I ordered to me in a very timely manner & the eggs were done to perfection. I didn't use the pool area as there were a few children in there with adults so didn't think it would be the quiet relaxing chill time a wanted so went for a walk around Hackney Marshes Nature Reserve which was lovely if you like to listen to the birds & just unwind.

    4
    « Lovely Hotel »

    Just returned from a couple of days at this hotel. Ample parking. Receptionist very polite and efficient. We traveled as a couple and booked a luxury room. Extra touches were well worth the extra charge. Public areas were all very clean and modern. Meals taken in the restaurant were very enjoyable . On Saturday afternoon we stayed in the hotel as it was raining and tried to enjoy a relaxing afternoon. However children from a large party of lunch-time visitor's ran riot and, although the receptionist delicately tried to control them, they continued. A difficult situation for any hotel. On our second day our lunch-time sandwiches took 40minutes & the bread was dry &stale. Dinner was a bit scarcier in portions & not as well presented as the previous evening . Our breakfast on last morning again was awful & after 30 mins were served , along with other guests, the wrong order. The reason for including this, was to really show how a lovely hotel with excellent staff , all round, could be let down by bad management.

    3
    « so so ! »

    i have stayed here on and off for the last 3 months for work. The rooms are ok. Some of the showers are good but some are a little tricky to get the water just right. The gym / spa is underwhelming , equipment is old and the sauna has seen better days. The steam room in the mens changing room has been broken and out of use for a long time. The swimming pool is very small looks far larger in the hotel photos. The most annoying thing is if you are expecting a quiet breakfast at 7 am, forget it ! The cleaners are busy doing the hoovering !! The most annoying thing ever !

    4
    « Staff were all very attentive. »

    We've stayed here on three occasions now. This time we had a room in one of the ?lodges', which actually had a great view of the estuary. It was an extremely cold weekend but the room was toasty. All the staff were helpful and friendly, and there was a very nice atmosphere. Would recommend for a no-frills stay, with pretty much what you need from a hotel. The hotel is a bit ?tired' and could do with a refresh but we were very comfortable. Giving four stars for the quality of our stay, but obviously not for the hotel ?facilities' as in a normal hotel rating. I am rating our stay.

    5
    « Comfortable Value for Money »

    Had a Travel Zoo deal. Although lots of snow we did make it!! Although not a great welcome from receptionist. A warm comfortable hotel. Amazing location, even in the snow. On the bank of the river. In the summer would be fabulous. A lovely deck area, to enjoy the view. Food was superb. Good choice. A 3 coarse meal could be selected for £30. Breakfast was also plentiful. Good staff. There is an Inn minutes away, which is part of the hotel complex. Also with outside seating, proper beer and food available. We hope to return in the summer

    5
    « Wonderful food »

    The hotel does need a little TLC - it is looking a little tired. However, the quality and presentation of all the meals was top class and made up for any deficiencies of the accommodation. The location is fabulous with views over the estuary (great for bird watching). Plenty of outside seating on decking/patios which would be amazing in good weather. Highly recommended

    3
    « Full marks for the staff and location, dinner a let down. »

    The best bits about this hotel are the helpful and accomodating staff, and also the location is beautiful, next to the river. The swimming pool is nice enough but as other reviewers have said, the jacuzzi is within the pool so quite cold, and the sauna and steam rooms are in the womens and men's changing rooms so not mixed if you were with a person of the opposite sex. The room was clean and comfortable. The let down was the food. Breakfast was fine but the Sunday lunch was not well cooked. The sea bass was extremely over cooked and dry and the vegetables not fresh. I would go again to the hotel for its setting and friendly service, but I wouldn't eat dinner or lunch there.

    5
    « Two night deal with Travelzoo »

    My wife and i had a two night break here posponed from the previous week due to bad weather. We had evening meals and breakfast included which was top class. We found all the staff to be helpfull, cheerfull and accomodating. We thoroughly enjoyed our stay and would come back. Ray Carr

    2
    « Afternoon tea »

    Came here for afternoon tea Monday 12 March as a family,Mother's Day treat. When we arrived were sent to the terrace but nobody arrived to greet us. Eventually someone came to us,we told him we had booked a table so he said sit where you like. We took a nice table overlooking the river and eventually had our order taken for our tea. This was the good part,the food was really worth the journey,but we were then ignored,not asked if we wanted more tea or coffee nor asked if everything was ok. We had nearly finished when we were asked if we could move to a different area as there was a funeral party arriving. Why were we not told to eat in a different area to start with as we had a small baby with us and that meant a lot of stuff to shift. When we went to pay we were not asked how we enjoyed our visit . The staff seem to be doing a job with no pride being taken in the service. We were very disappointed with this aspect of our visit. I stress that the food quality was very good but service bad.

    4
    « Enjoyable winter break »

    We booked a special offer deal, joining friends for a birthday celebration. Good hotel, busy midweek in February. Lots of retired couples and a few business people. Food, accommodation all good. Very short staffed, all those who were on duty were over stretched but coped with enthusiasm. Well done! We stayed in North Lodge, made a cold walk to main building for dinner but can't fault the room, value for money excellent. Ample easy parking. Hotel is sighted at water's edge, views, nice outside terrace but no walking pathway for evening stroll.

  • 5
    « Anniversary stay »

    We found a little gem when we arrived at the Passage hotel. we had upgraded to an estuary room and were delighted with the room and the spectacular view of the Teign Estuary, it was like having our own bird hide but with added comforts. The food was good and the staff were all excellent. Thankyou to all who made our stay memorable.

    5
    « Excellent in every way »

    This hotel enjoys a beautiful setting overlooking the River Teign with great views from the conservatory. The service was exemplary with our needs anticipated without fuss. Our room was comfortable and clean with everything we needed. The food was of excellent quality and well presented: in fact we cancelled a prebooked restaurant in town in order to invite our newly married daughter and son-in-law to enjoy the food at the hotel. The management also treated us to drinks on the house following the ceremony: a lovely touch. The staff were friendly and accommodating: nothing was too much trouble. My husband is disabled and a wheelchair user: in most hotels we have stayed in we have encountered access problems which have either been ignored by the staff or caused us considerable delays. However, our ground floor room was appropriate for a wheelchair user, although we were warned it was not an official accessible room; a ramp was already in place in the dining room, assistance was offered with the chair, although not needed.

    4
    « Groupon 3 night break »

    Stayed in the north lodge which had good parking and a clean room - nice size bed and clean bathroom - very cold walking to the hotel for breakfast etc so didn't use the spa or pool... The only thing we found let the hotel down was the poor service at breakfast, slow and unobservant - to be ignored is bad enough but to then call out to somebody to be told yes, yes, yes punctuated with a wave of their hand as they hurriedly walker on ... my advice is if you are in a hurry or need to be away on time then you may experience problems.... We went to the pub nearby twice for food and it was welcoming and fair value for money if a little dated ... Would stay again as have family nearby but wouldn't pay full price unless I obtained a groupon again ....

    4
    « Super stay again. »

    This was our sixth visit to the Passage House and it never disappoints. The staff are superb and the accommodation excellent. A real bonus is the on site Passage House Pub. Always a home from home for us.

    4
    « 2 days break booked through Groupon »

    Hotel and room very nice. Staff attentive and friendly. Can eat in Restaurant of pub attached to Hotel. Former had limited menu and much pricier than the pub. Standard of food good in both. Breakfast was the not so good because of very slow service but food was good and hot. Just understaffed in the morning for the high volume of customers. Scenery from restaurant over the estuary was wonderful. Would not hesitate to return.

    4
    « Two Day Break »

    My Husband and I have just returned from a Travelzoo two night break to this Hotel. We had stayed here previously. We were in the North Lodge, which coincidentally was where we stayed before. I will start by saying all the staff were really lovely and helpful and pleasant. Our room was fine with the exception of a couple of little points. The washhand basin in the bathroom was very cracked overall. A minor point was, there were some hairs in the bath, because it was a fixed shower, I couldn't swish them out. The wall in a place near the bed had a large gouge in it, (there was also a cobweb hanging from one wall, which me being eagle eyed spotted, it was still there when we left) So mainly an updating issue, other than that the room overall was fine, nice big comfy bed, the pillow for me was a little unyielding, but it didn't bother my Husband. If you were staying in a Lodge and the weather was bad, it would be a pain to walk across to the Hotel, as it was we had to wear coats over because it was very cold. The luck of the draw I guess. The breakfast was absolutely fine, with a nice choice of cereals, pastries, juices and a cooked breakfast of your choice, I had haddock on our first morning breakfast which was really nice. We had lovely wines with our meals on both nights, not too expensive. The meals were good, a little wait between courses but not too bad. We were surprised that it was the same menu for both nights, a change would have been better. We weren't aware there was an A'La Carte menu.Overall a lovely stay in a nice part of the world, would stay there again.

    5
    « Enjoyable two night break. »

    The hotel is in a great location and our room was very comfortable. The staff were all very friendly and the service in the restaurant was excellent. Superb quality food with a good choice of dishes. We would definitely return!

    2
    « Poor Christmas party »

    We booked here for a Christmas party..lovely lay out when we got there however there looked a lot of people rammed in...then food service was very poor...only about 6 staff serving over 100 people...very disappointing our table got missed out for veg then when did come out there was one tray of veg between 9 of us.after complaining endlessly and not getting nowhere finally after the 6th phone call we were offered to come back for a complimentary meal..booked a date...turned up on the day to be told it was booked for the night before and they couldn't fit us in....even tho they were in the wrong yet again!!!!unbelieveable!!!!will not be returning anytime soon...such a shame as I hav fond memories of the place where I held my wedding reception!!

    4
    « Winter deal - 3 day get away »

    This was my second visit to this hotel. Everything was lovely. Last time the breakfast was very slow. This time round breakfast was great! Efficient and much better service. The trip was lovely & we had a wonderful view. I would highly recommend this hotel.

    5
    « Lovely weekend break in beautiful hotel. »

    We bought a Groupon for the Passage House Hotel and were so glad we did. The hotel is in a wonderful spot overlooking the river. We received a warm welcome and were delighted with our double room, which was very attractive, and well furnished. We ate in the Passage House pub on the Saturday evening, as we were joined by our son and teenage daughter. The pizzas were delicious and excellent value, I think one was £8 and mind was only £9. We ate breakfast in the main building and again this was very good, and we sat in the lovely conservatory with a coffee and enjoyed the views of the river. It was really beautiful and although it was still February, the sun was shining. We enjoyed a swim in the afternoon, and were impressed with the facilities. All in all we thoroughly enjoyed our stay and it far surpassed our expectations and look forward to returning. Two little niggles - no shampoo/conditioner in the room, and none available in reception so I couldn't wash my hair after the swim. Also, we were only given 4 milks in the beverage tray, and when I asked for more in the morning (I can't face the morning without a cuppa), we were given just 1, and told to hunt around for one of the housekeeping staff if we needed more, and needless to say we couldn't find one! The staff though was extremely pleasant and it was obvious they worked very hard.

  • 5
    « Room good, food fabulous, staff exceptional »

    The room was good with a very large and comfortable bed, the food was fabulous - not a huge menu but all delicious, especially the mushroom risotto which was outstanding (and we should know as we tried most of the menu during our stay) and the staff were really excellent - always smiling and happy to please. We could not fault it.

    3
    « Nice views »

    Stayed on a groupon deal , originally supposed to stay for two nights but only stayed the one . Hotel staff were lovley and friendly the thing that let it down was our room , stained celling and when it came to the bed the duvet cover was ripped all down the side and it was very uncomfortable. The views were amazing and breakfast was lovley , but let down by the rooms . I would busy again if it was changed and a bit updated.

    3
    « 3 stars all go for the room »

    We stayed in the north lodge and the rooms are modern and good sized. Parking virtually right out side the front door meant a short journey with our luggage. The hotel is situated away from the main road so there is no noise from passing traffic. We didn't eat in their restaurant. Reception staff didnt seem overly appraised of what was going on and when we arrived we were informed that we had already checked in!! Reception also mistakingly thought that you needed a pound coin for the lockers in the pool changing room, which leads me onto..... THE COLD POOL, the broken steam room, the tiny sauna, the dirty changing rooms and the lockers that dont take the new pound coins!! The attendant kindly spent 5 minutes when we arrived finding us a pound coin only to anounce on our departure that he new we wouldnt need one as the lockers didnt work.... helpful... we were also informed that the leisure centre manager decided the temperature that the pool should be, I suggested that perhaps he should take a dip and think again!! a couple of other regulars informed us that the pool had gradually been getting colder over the weeks and they probably wouldnt be around much longer. If your booking here then don't take any of the "leisure" facilities into account. I would return here if passing and needed room only but we certainlky wont be rushing back.

    4
    « Winter Break »

    My husband & I visited the Passage House Hotel Kingsteignton last week staying for 3 nights. We had a lovely room overlooking the estuary. The bed was comfortable there was a choice of 4 pillows. The heating was easy to control. Breakfasts were superb, plenty of choice the cooked food was good & plentiful served on hot plates! We used the leisure facilities. The swimming pool was good. The jaccuzzi was part of the swimming pool therefore the temperature was the same as the simming pool which was a little disappointing. There is a steam room & a sauna in both the men's & ladies changing rooms, however there wasn't this facility for mixed sexes. The changing rooms were cold! This let the facility down as far as I was concerned.

    3
    « Wedding night disaster »

    We got married here December 2017. The day was perfect and we were treated like royalty especially by Danielle, our wedding planner. It all went down hill at 6pm when the inhouse dj was supposed to start our evening celebrations. He didn't turn up till 6.40 and said he wasn't booked till 7.30. We confirmed the evening start time with the hotel plenty of times in the run up to the day so this was very upsetting! My wife had also sent over our play list TWICE and was very upset when the dj came to her on the night and said "I've just printed this playlist off and I don't have your chosen first dance song". Not what a bride wants to hear on her wedding day! We had our first dance song on a back up disc to which the dj played. It was awful. We've no idea what he played it on but our first dance as a married couple was tainted with friends and family shouting "sack the dj" and offers of them going to get a CD player from home. Half way through my wife told him to switch it off. Didn't even sound like our song. He fobbed us off with some excuse which I can't even tell you what it was because we were both very annoyed at this point. We eventually got our first dance to our song after a friend downloaded it through Spotify. My wife's biggest upset of the night was still to come. Her father has died so she spent a lot of time writing out 'toast for the father of the bride' cards to sit on each glass for the toast which her uncle was doing. She had mentioned her plan in both meetings she had with the wedding planner but when it came to it on the night the cards my wife took so long preparing were just chucked on trays and the tables and was told "they don't fit in the glasses" although there were a few in glasses so it looked like somebody just couldn't be bothered. There was no organisation after our wedding planner left and we were treated like we were an inconvenience to the remaining staff. Our 'dj' had a friend turn up and spent most of the evening outside having a catch up. It was a disaster.

    4
    « Great Relaxing break »

    We had a two day break here on a groupon voucher a really clean lovely room with an estuary view which was stunning. The leisure facilities were excellent all staff very pleasant and helpful. Only down side for us was the restaurant as there were not many guests we along with one other couple were the only ones there for evening meal although the food was OK a bit weird eating in a big empty room, however we ate at the pub the next night which is only about 20 metres away. Would recommend as we had a very relaxing stay.

    4
    « Brilliant »

    We stayed almost a week and the Passage House had almost become a home from home for us because the overall atmosphere was very positive. The staff were ever so helpful and cooperative and even made it possible for us to change our room on arrival, which we highly appreciated. Breakfast was good, and in the evening we just nipped down to the hotel?s pub where we enjoyed the odd pint and good food. In a nutshell: We liked the place and we?ll be back when in the area.

    5
    « ?A great find and so relaxing !? »

    Last weekend we spent two nights at ?The Best Western Passage House Hotel? as part of a Groupon deal.The Hotel is in a beautiful setting, hidden away and overlooking the Teign estuary.It stretches along the river bank and covers a large area.We were located in the South Lodge ,which is separate from the main buildings ,but this didn't present any problems at all.In fact, we found it totally suited us.It was so quiet there.Our room was lovely and spacious, well set-out with everything we needed (and it all worked too!) The king-sized bed was really comfortable ,and we especially liked the wide bedside tables attached to the headboard with the light switches in the middle? an excellent idea! Everywhere was extremely clean ,a credit to the housekeeping team. We visited the leisure facilities on both days and I especially enjoyed the swimming pool ,as it wasn't too busy. The changing rooms were nice and warm ,with plenty of room to shower,change etc. We particularly enjoyed our breakfasts on both mornings.We sat in the conservatory with views overlooking the river.There was a good choice of fruit, cereals, yogurts and juices and the freshly cooked ,full-English was hot and delicious ( a very high standard in both quality and quantity!) The service was extremely good and all the other hotel staff we encountered were helpful,efficient and friendly too. We had a wonderful,relaxing break and would definitely return to that hotel .

    4
    « relaxing mid wk spa break »

    we had a groupon offer for 3 nights with breakfast inc. the room although was a bit old fashioned was clean which for me is the main thing. the staff were realy nice and helpfull. the cooked breakfast was made fresh as opposed to buffet style which i realy liked as was not limited in choice or food left hanging around. i was also offered vetetarian sausage and it was all tasty. the pool and sauna were lovely and realy made the break enjoyable as it was january and raining and we didnt have our own transport. the hotel was down a winding country lane so if u dont drive u will def need a taxi, which reception called for us. the groupon deal was excellent value for money and although i would pay more to stay here, the full price on some days was a bit too expensive for 3 star. all in all we had an enjoyable break and i didnt want to leave as it was so relaxing.

    4
    « Great staff, facilities a little tired »

    My wife and I took a long weekend on the back of a Group On deal. To be honest relying on a Group On for a hotel can often indicate issues with the operation, but in this case we were pleasantly surprised. For full disclosure we paid a supplement (£15 a night from memory) for a Estuary view room, which despite the extra cost I do recommend. Throughout the weekend we found the staff unfailingly friendly and helpful, they are a true asset to the hotel. The room was quite spacious and generally comfortable, but much like some other parts of the hotel is showing its age and needs a refresh. Despite that the room was nice and clean, and we had no complaints about it. Our view (Estuary view as noted above) was nice, although just to note it is an estuary view, not beach or sea views. We ate in the in-house restaurant on one night, it was closed for a Xmas party the other (which we were advised in advance of) and we found the meal serviceable. That is not reaching great heights, but not bad either. Although having said that the Scallop starter was quite nice. The best part to be honest was the service, the two waitresses working (who I am sorry to say I do not recall their names), were friendly and engaging and overall provided great service. The somewhat tired nature of the hotel was apparent here again though, with the chairs being straight from a 1980's conference centre. Two of our other meals we had at the attached pub, which were a mixed bag, a Saturday Roast was pretty sub-par, being quite stodgy, but some pizza's ordered for in room dining were quite nice. So overall I suppose pretty standard English pub fare (hit and miss). Once again though the staff at the pub were great. Of the other facilities at the hotel we really only took advantage of the pool, which was pleasant, it's a nice pool and we dipped in later in the evening so had it mainly to ourselves. I could see it getting rowdy during the day with kids and families in the enclosed space. The Location of the hotel is a bit love it or hate it I would think, it's a bit of a distance from anything, and you would need a car even just to pop into the nearest village. We were here for a quiet, relaxing weekend away, with no intention of sight seeing or exploration so for us the location was a plus. But something to keep in mind if you're staying in the area for other reasons. So overall a positive stay. The staff are a credit, the facilities do the job, spacious and clean rooms. Although I think management need to start planning on spending some money on a refresh. We would happily return for another 'getaway' weekend.

  • 5
    « Fabulous views »

    Very comfortable, friendly and professionally staffed hotel. Excellent Management and staff. Excellent conference rooms and reception. Food very good for lunch with friends. Lovely in summer to sit outside with a view to die for. Good choice of light lunch menu always well presented. Great spa and beauty treatments, pool etc. Above all, it is spacious and quiet to be able to chat with friends whilst eating good fresh food and well stocked bar.

    4
    « Very pleasant »

    My husband and I visited with 2 other couples using a Groupon offer. The hotel was beautifully situated with lovely views over the river estuary from the bar area. Our rooms were actually in the South Lodge on the other side of the road to the hotel so it was a little nippy going over to the hotel for breakfast both mornings. Our room/bathroom was clean, the staff were friendly and polite and the breakfasts were cooked well. We had a great day out from the hotel too. We walked into Newton Abbot, caught the train to Teignmouth, then the passenger ferry to Shaldon where we visited a pub for lunch and then did the reverse back to Newton Abbott for a pub dinner and cab back to the hotel. Altogether a very enjoyable break.

    3
    « Nice Staff, Great Room but very poor food and New Years Eve Gala Dinner Dance was a huge dissapointment. »

    We were really looking forward to spending New Year at the Passage House Hotel and in spite of the poor reviews we decided to try it out. We arrivedquite late on the 30th and given the rubbish weather decided to eat in the Hotel. Whilst the serving staff were fine the food was very poor. There seemed to have been no passion behind what was been cooked and it tasted like reheated rather than fresh and for the price very disappointing. Next days gala dinner/dance was frankly a disaster and awful value for money. Hardly anyone showed up and the food was pretty tasteless and sprouts (really!). We appreciated that cancellations happen but the event was pretty rubbish overall and a real shame. There was a follow-up email from the hotel asking for direct feedback which was a nice touch and I offered same but again spoiled because in spite of providing what I thought was constructive feedback there was no response. So whats the point if you ask for feedback and then don't act on it.

    3
    « Good value but well worn »

    Arrived Boxing day to be told, "there's no food service" (just made it to Tesco in time!). Big room, lovely setting and great view. The pool was nice but the gym was laughable and worst of all, the mattress was terrible, we didn't rest well. Well priced but it doesn't help when the bed is way past its service life.

    4
    « Lovely hotel in a lovely location »

    Have regularly stayed in the surrounding area both for business & pleasure & have always wanted to stay here but have struggled to get in. Had managed to book a room overlooking the river. Checked in with no difficulty. Lift is a bit creaky but saved dragging cases up the stairs.Room was bright & clean although a little cold. Putting the heater on soon warmed it up though. The view from the window is amazing & was well worth the small extra we paid for it. Of the 4 nights we stayed we ate dinner for two nights in the hotel restaurant & on another day used the Passage House Inn which is a 3 minute walk or so from the hotel. The hotel dinner was nice & the staff lovely. But the menu is quite small & we wanted a change after a couple of days. Breakfast was great, the dining room has fantastic views across the River.There was a good selection & very fresh. There are various hot options available all cooked to order. The full English was lovely. Check out was painless.

    5
    « Great UK Location »

    When I'm in the area I always stay with these guys. The hotel has large clean rooms. The Restaurant and bar are very good. Close to other shopping and extra activities, like steam trains and more. I will bring my Girlfriend by for a stay. this place has two pubs and restaurants. also close to highway.

    3
    « Was probably nice in the 80s »

    first impressions of out room was overwhelming smell of damp and mould. we opened the windows and put heater on to try and help with that. later we discover that the room is not very clean. maybe cleaned months back but most surfaces were covered in dust as was the lamps which where covered in cobwebs. ok they wont kill you but makes you doubt the cleanliness of the room in general. the bathroom was not very clean and the shower curtain was mouldy. there was soap scum on tiles and hairs from the last occupant. the back of the toilet was covered in splashes " brown in colour" so dread to think what that was. the carpets are worn out and the over all look of room is very grim. this hotel needs a good renovation and up date.

    5
    « Top quality hotel »

    Stayed here for few days between Xmas and new year .as usual reception staff excellent.all restaurant staff ,friendly and helpful. Stayed in south lodge with fine views of estuary and balcony.rooms very clean and tidy . Breakfast in hotel lovely and cooked to order .had evening meals in pub next door and great food and choices of beer .overall a really enjoyable few days .will definitely come here again soon.

    3
    « Perfectly pleasant if it lacks the wow factor »

    My room was in one of what appears to be 2 annexes, North and South Lodge. North Lodge looks nicer from the outside. South Lodge rooms are a 50m external walk and thankfully it was not raining. The external door required repair and did not require the use of the key, the room was fine except for the bed lights either not working or me being tired and lacking the intelligence to find the switch. The bed was comfortable, the shower a little over powered as was the tap and you needed to take a little care to avoid a soaking. Food was a bit restricted, perhaps due to the xmas menu but having been told that there was no space for 1/2 h it was only down to a large office party and they could have easily coped with one extra. Staff were pleasant and helpful and on a business trip it was cheap and fitted the purpose. A little attention to detail would remove niggles - I may have to return next month and we'll see if the management pays attention to trip advisor!

    3
    « Rental/timeshare apartment attached to hotel. »

    This is a rental and timeshare property attached to the Best Western Hotel. The apartment we were in had a lovely view across the marshes and was very spacious, clean and warm, we went in November. However, it was very tired and dated. The bathroom needed replacing and the hand basin had a big crack in it. The bedroom was large and had dated furniture. We had a terrace outside the bedroom as it was downstairs, the kitchen and living room was upstairs, which were very steep. The furniture, carpet and lights in the living room were past their best and the kitchen, which was adequate, needed an update. The hob had a mind of its own and we had a battle to turn it on and then not switch off straight away!! The hotel itself had a pool and gym, which we were able to use. There is an inn just behind the hotel which was very handy and you got a discount off food.

  • 3
    « Neither good nor bad. »

    We stayed for 2 nights on a groupon deal while visiting family. The room was clean and the bed comfortable, the bathroom was unusable for me which I had been warned about, the hotel has no rooms with level entry showers, all rooms have baths. There are steps down into the restaurant but there are a few tables in the conservatory which are on the level.We did not use the restaurant as the menu did not appeal to us, we had a sandwich in the bar, very over priced ( £6.00 for a cheese and pickle sandwich ). The breakfast was good, freshly cooked and promptly served. After the first night we reported that the extractor fan in the bathroom did not work, when we checked out the following day we reported it again. For bed and breakfast this hotel is ok, but food is overpriced, staff are very pleasant.

    4
    « Another good stay »

    We have stayed at The Passage House a few times before and have been happy with our stay each time. Just one small niggle this time however. The extractor was not working in the bathroom. I noticed that the fuse had been removed from the fuse box and someone had also left the protective lid off. Otherwise good as usual. Will not hesitate to book again!

    5
    « Lovely hotel in idyllic setting »

    We stayed in a lodge room with a balcony overlooking the estuary, well worth the small additional charge. Very clean, comfortable bed etc. The staff are helpful and friendly, clearly well trained and focused on the customer. Restaurant food good and a nice lobby and conservatory seating area.

    4
    « Very nice stay. »

    We stayed for 2 nights in one of the adjoining 'lodge' rooms on a Travelzoo deal. It was a really nice room, very clean and tidy and well set out, although the carpet was threadbare in places. We used the on-site pool, steam room and sauna. They were all kept very clean and well organised. It costs a pound for a towel. The breakfast was very nice and the hot food was served to you. We received a free cream tea as part of the deal, again this was lovely with excellent presentation. We used the adjacent pub for both evening meals, it was a bit pricey but served great pizzas. We would not hesitate to stay again, especially on the well priced Travelzoo deal.

    4
    « Very Good Break! »

    The hotel was a very pleasant stay booked at the last minute! All the amenities: pool, gym, sauna and steam room were situated very close together, so no long walks to and from the hotel room (which has happened in the past at other hotels!). The breakfast was so 'civilised'. You helped yourself to the 'cold' breakfast (cereals, and a selection of fruit juices, croissants, fruit and yogurts) and the very helpful staff took your Orders for any 'hot' breakfasts that you wanted (full English, including fish alternatives, toast, tea and coffee). There was none of the usual 'scramble' for the 'hot' breakfasts that we've experienced at other hotel stays in the past... The hotel was ideally located for visiting Torquay and the surrounding areas in Devon. Overall, an excellent stay. Would definitely recommend the hotel for any stays in the local area in the future!

    2
    « Tired - lots of room for improvement »

    I stayed for four nights due to business. I have stayed in many hotels and this one has a lot of room for improvement. There were some positives (see below). However the negatives do outweigh them. I wouldn't be in a rush to stay again. My first impressions are far from complimentary - after a nearly five hour drive I arrived to an incredibly unhelpful member of the front of house staff. I appreciate that my check-in wasn't helped as I'd not booked the room (so was a bit unsure of arrangements) and some other colleagues joining me, but we were all staying for different lengths of time. I suggested that I book into a room (that I thought was the right one - but not 100% sure), but if it wasn't the right one I'd be happy to swap with the colleague. My suggestion was completely refused and I was informed that if I checked in that would have to be the room that I stayed in. This discussion went around in circles for about five minutes, until it was clear that we had reached an impasse and therefore suggested that I just wait in the lobby until my colleagues arrived. To which I was informed "that could take all night", to which I agreed, but without a solution it was the only option that I had and preceded to sit on the lobby sofa and wait (not something that I wanted to having driven for so long). Fortunately my colleagues arrived shortly after and I was able to check-in. The rooms are tired. They are very 70's/80's-esque with a recent(ish) attempt to update. That said, its was clean and mine benefited from a beautiful view of the estuary. Food is average - on the expensive side for a hotel of this standard. Service is slow despite not being particularly busy. Bar staff very helpful and friendly. Good selection of gins. The location of this hotel is beautiful and watching the wild rabbits was nice. Shame that the hotel doesn't reflect its lovely location.

    4
    « Very good hotel lovely location. »

    We chose this hotel for its location, also the price which was really good. The place has three buildings we were offered the south lodge room 4 which was large well equipped, it also had quite a good view over the estuary. Car parking is free and plenty of spaces. Meals are taken in the main building, this is also where the bar is, all tidy and clean. The staff were really helpful, one young lad who was a waiter and who was from Horsham really stood out for being friendly and helpful. Breakfasts were good, we can't comment about lunch or evening meals as we didn't eat in for those. In all a really good time. Now here we are the last bit. Would we go again...... yes 100% Would we recommend ...... yes 100% South lodge was good for us room 4,would like that one again I think. Well done to you all.

    4
    « Pleasantly Surprised »

    I spent the weekend here for two reasons - 1 - we were visiting some relatives in Plymouth and 2 - going to Exeter Races on the Sunday. The hotel itself is a bit of a mixture; the bedroom, or rather the bathroom was a bit dated in certain respects (grey suite) but had everything you need and the beds weren't top notch but comfortable enough - as was the room. All in all, no quibble with the facilities. Staff were extremely pleasant and helpful; breakfast (included in our rate) was good too, although the staff were rushed off their feet, particularly on the Saturday, when a lot of people were leaving. The reason for this is that the hotel bizarrely charges a supplement if you stay on a Saturday night. Consequently, the retired people all left on Saturday! The views over the estuary from the Coffee Lounge are a nice way to start the morning, although the lounge is like a conservatory so it can get rather hot in there when it's blazing sunshine. There is also a pub down the road which is linked to the hotel (you can charge meals etc to your room from the pub). We ate in the pub one evening and the food was ok (service very good) if perhaps a little over-priced. The bar area in the hotel is comfortable enough, but the muzak would put paid to any thoughts of spending the whole evening there. We didn't actually spend too much time in Newton Abbot itself - the hotel was just a base really, although if you want to go shopping, then you have to make a visit to Trago Mills, which is a couple of miles up the road. All in all, an enjoyable stay and I'd definitely go back to this hotel again.

    4
    « Nothing to fault really. A pleasant stay was had »

    Only staying for the night. I was here last year and only just realised when writing this review. Last time I gave it 4/5 and this time it gets the same. Plenty of parking, in fact, there is loads of parking. I could not envisage not being able to find a parking space unless it is fully booked and there is a function on at the same time. Check in was quick, easy and most importantly friendly. My room was not in the main part of the hotel, instead, over the road in one of the lodges. Re-parked close to the lodge and found the room. Nice and spacious with all the facilities I needed, i.e. comfy bed, decent bathroom and decent wifi. Room was warm, I got a good night sleep and the wifi was fast enough, but more importantly, I got a strong signal and the connection was consistent throughout the night. Breakfast was included which was cooked to order. It was a good quality and plenty of it. There was also, of course, the usual pastries, toast, fruit etc. Check out just as easy as check-in. A good stay albeit short. If the weather is good and the sky is clear make sure you walk down towards the water which is literally 30 seconds away. There are some great photo opportunities. Here are some observations. 1) If you are staying in a lodge and it is raining in the morning, you are going to get wet on the way to breakfast. There is also a road to cross and although this is quiet it is a road none the less. 2) The staff at breakfast were friendly but in my opinion, lacked training. No good morning more of 'you alright?'. Did not really detract from breakfast but more attention to this would really elevate the breakfast experience. 3) The room came with an ironing board which was stored in the wardrobe. Unfortunately, it did not fit properly and was stored at an angle. This made it clumsy to remove and when I came to remove it the luggage stand fell out at the same time. Some people could struggle to remove it. (room 1). Definitely will go back!

    5
    « Our latest stay at the passage house »

    We have just come back from a 3 night stay at the passage house and yet again they have done us proud the staff are very friendly and helpful the hotel is very clean and tidy and the food in the restaurant is very good the hotel has good facilities including an indoor pool and a small gym it is also very close to the sea, the shops and many places of interest overall a wonderful stay and can't wait for our next visit I would thoroughly recommend this hotel congratulations to all at the hotel and see you again very soon

  • 4
    « Great location and well appointed!! »

    Stayed here recently on Business and was given a standard double room I had in North Lodge was more than adequate for my needs. Please note that there are no lifts in the Lodge and humping heavy bags could be an issue for some people, I had a decent sized bathroom and huge bed. The Mobile signal is patchy and the Wi-Fi is not consistent but hey, its a big area to cover and probably over used. I had a stroll around and down to the estuary close by and amenities such as the pub which is a also a 2min walk away, which is essentially a Carvery Restaurant and was ok. The breakfast was excellent with a variety of buffet foods to start and a cooked breakfast afterwards and even in November the view over the estuary in the conservatory area was stunning! It is almost a 'mini' resort if Best Western invested more here then they could create a real haven and pleasure to visit again.

    4
    « Short Stay after Walking Weekend »

    An enjoyable stay after a weekend elsewhere in Devon. The hotel is handily placed and the Passage House Inn offers a wide range of food. We would like to return in the summer and eat at an outside table, overlooking the Teign estuary.

    5
    « Good Groupon deal »

    Very pleasant hotel, nice views from the restaurant. The rooms were a nice size and a huge bed. Room was located right beside the main road but we could not hear it, excellent sound proofing. Tea & coffee provided. Bathroom was a good size too, with bath and shower. Toiletries provided on request.

    4
    « Wonderful Pre-Christmas break »

    My parents and I stayed at The passage House Hotel for 2 nights from the 16/11/2017. We had a nice Triple room in the main building. From the moment we arrived the staff were fantastic, friendly and very helpful. The view from the restaurant is amazing, it overlooks the Estuary. We ate at the hotel both nights and although the menu isn't very extensive the food is fabulous. The Head Chef Pedro truly is fantastic and his signature dish, Rack of Lamb was one of the best meals I've had for a long time! Breakfast is also good, again not a huge choice but everything you need. Nice Sausages as well, traditional tasty pork breakfast sausage, without herbs or spices that some places insist on using! Our room was clean, functional and comfortable although as with most older hotels, could do with a little update. All staff that we encountered were brilliant and a special mention to the young lady and chap that dealt with the bar and serving, both friendly and made us feel welcomed. The only very small issue would be that I never received my platinum welcome gift ? its normal bottled water and fudge or similar ? not a showstopper at all but nice to have. We will definitely be back here again. Thank you for a great stay.

    4
    « Rooms, view, most of the staff top quality, breakfast a let-down »

    We stayed in Room 303 & 302, which are large & very comfortable with amazing views over the Teign estuary. Wi-fi dodgy at times in room but excellent elsewhere. Breakfast on the first morning, Monday, was very poor, Haddock overcooked & when replaced, had to remove the poached egg to find it. Also the toast was underdone & soggy. Had a word with Joe, the Hotel Manager, & breakfast on Tuesday was excellent. Had kippers, perfectly cooked, toast well-done & crisp. Served in toast racks not piled in a basket. Wednesday, back to the Monday standard, kippers overcooked & half rations compared with Tuesday. Was there a different chef on Tuesday??? Also get the Restaurant Manager to smile once in a while & say Good morning to guests. This was our 3rd visit to Passage Chase & I'm sure we will go again but please sort out the breakfast.

    4
    « Stunning views, great value and good staff »

    Superb value for money on a Groupon voucher . Hard to find fault ( I have stayed at many hotels charging double and not so good as the Passage House) You will find it difficult to find a hotel with such views and nature habitat. Add to this a good hearty breakfast, large clean quiet rooms (although a little dated in places) Good staff with a choice of a bar and restaurant serving quality food or walk to the local pub Which is 50 yards away (also owned by the hotel I think) serving good cheaper pub grub. Hotel is centrally located for all the Torbay attractions,. We stayed in the main hotel rather than the lodges. WE WILL BE COMING BACK NEXT YEAR

    5
    « Fantastic »

    I found a Groupon deal online for this hotel and it was worth every penny. Hotel staff were friendly and helpful, breakfast was really good! The views are amazing and the location is just spot on. Would highly recommend and most definitely would return. Only down thing I would say is that it's a shame that the jacuzzi is attached to the Pool it's self so the temperature is the same as the pool which is luke warm. Perfect for a pool but not a jacuzzi. However would definitely return

    5
    « Great for a base »

    The standard double room I had in North Lodge was more than adequate for my needs. Decent sized bathroom and huge bed. Big sized room and amenities such as the pub 30 seconds walk away was perfect! The breakfast was excellent with a variety of buffet foods to start and a cooked breakfast afterwards. Great value for money and attentive staff. The view over the estuary in the conservatory area was stunning!

    4
    « It would have got a rating of 5 »

    We spent 3 days at the hotel on a Groupon deal and what great value this was. The hotel outlook has the wow factor and all but one of the staff were so helpful and nothing was of too much trouble to them. I would recommend that they do change their restaurant menu as it is the same limited one every day, but on the plus side, the pub on site has a very good menu. The reason that I did not give them the top mark was the dreadful mattresses that are in the North Lodge, where a good nights sleep was not had by anybody.

    4
    « Great short break »

    Just came home from a short break. Was given a room in north lodge a short walk to main reception and restaurant although would rather a room in main building as I am recovering from a foot injury, our room was lovely, modern, very clean comfortable. Clean towels daily. Breakfast overlooking the river was a wonderful start to the day. Service was friendly nothing to much trouble, a varied menu,a full English, skippers, Haddock, with the usual continental selection. I will certainly return. By the way WiFi is hit and miss. We had no Sat nav and not a good map, be prepared.

  • 5
    « Don't listen to the whingers »

    Booked through Groupon, then read the reviews, so a little concerned, but needn't have worried. Hotel is a mile off the beaten track alongside the estuary with superb views. The hotel is split into a few blocks, We are staying in the main building having paid a small supplement for an estuary view. ( recommended) Staff friendly and helpful. Had two excellent meals in the onsite pub. Meals, and afternoon tea also available on site, but not tried it yet. Breakfast excellent, with quality ingredients. Pool not Olympic sized but more than adequate. Looking forward to shoulder and neck massage tomorrow. Would recommend and will be returning

    3
    « A good Groupon deal »

    The hotel is set in a beautiful location. Most of the staff are friendly and very helpful. We have visited many spa hotels but this was a bit dated. The pool is deceiving, it is very small. Unfortunately the designer of the jacuzzi should be sacked. It is set within the pool so therefore isn't warm and the step to sit on is too high. So you end up sitting halfway out of the water!!!! The sauna and steam rooms are in the changing rooms. The breakfast is good and the views from the breakfast room are stunning. The Groupon deal was excellent but I would not pay the full cost of the stay.

    5
    « Amazing time »

    We went away for our anniversary on a groupon deal. I recommend the hotel, the room was a nice size, lovely and quite, and clean, great location near Torquay. The staff were friendly and attentive, the breakfast was yummy, it's not often you get the choice of smoked haddock, smoked kippers or full English. The hotel is situated in beautiful surrounding which I nice to see when eating breakfast. The onsite pub is worth a visit. We had a meal off the menu and carvery both were delightful and a good price. We will decently visit again.

    3
    « Quiet location but aging rooms let it down »

    Booked as always with Best Western through their own site as a Rewards member. First two rooms allocated were turned down due to the smell of damp. Probably due to location next to a failed parapet roof? Third room okay but sadly worn and dated. Staircase and lift area smelt dreadfully of stale smoke. Best part of stay was the exceptionally clean and well kept indoor pool. Can not rate food because no meals taken. Reception staff helpful when requesting room change. Stay again? No.

    5
    « Wonderful wedding. »

    Attended a friend's wedding and it was perfect. Beautiful location with a fantastic view across the estuary, great venue for the wedding and the buffet was lovely. Great room - very spacious and clean with a comfy bed. The best thing about the place though was the staff. From the ladies on reception to Darius the super barman/waiter they were all superb. Had a wonderful stay and might go back for christmas!

    5
    « excellent location »

    lovely hotel, great location, nice walk into town centre 3.5 miles away, great if you take your bikes. Nice roomy rooms with excellent views of Estuary, Great Breakfast, although it does get busy so you may have to wait for table, but worth the wait. Nice Spa and pool, water a little to cold, but treatments are lovely and not overpriced.

    4
    « Good location and peaceful »

    Had a 'deal' for 2 nights and stayed with a friend. Good location, but getting to it seemed odd, through lanes and the Hotel is a dead end by the estuary. The bedrooms are in 3 different blocks, 2 being across from the main reception block, Spa area and restaurant. Spacious room and chambermaids were helpful with a couple of requests. Reception and waiters/waitresses were very polite and professional and again helpful. Couldnt fault any of the staff !! Swimming pool was slighty cold, but a good size. Breakfasts were excellent and the Ploughmans lunch was the best ever! There's a seperate pub onsite over looking the estuary, bar meals or a restaurant. Hotel's in a good location to access the road to Exeter & Paignton quickly. Hotel has car parks by all room blocks. Would definately stay there again.

    4
    « 3 night get away »

    Lovely location, staff & room. Housekeeping were brilliant and helped us where needed. Only down fall was breakfast. Having to wait half an hour for a coffee. Maybe think about getting a coffee & tea machine for the breakfast rush like other best westerns! All in all a great few days away! So good I have re booked for feb & upgraded again!

    5
    « Margaret Read »

    We have just come back from a very enjoyable three day break, it was our fifth visit to the Passage House hotel. The rooms are very comfortable and have everything we need. The breakfasts are first class with a very good selection. We look forward to another visit next year but wish the breaks could be for five days and not just two

    1
    « Professionalism Needed »

    On reflection of what was meant to be a romantic weekend away for my husband and I, it was so disappointing. The reception staff were great, ever so informative and helpful. Room was lovely, with a fantastic view of the estuary (definitely worth the upgrade). It was dinner which was the problem. We expected a busy night with possible slow service as it was a Saturday and we could see there was a wedding on. We were served by the ?Duty Manager' or so her badge said, who was so curt and miserable. She clearly wasn't interested! I had to send my venison back and she didn't even apologise, it was left to the attentive and bubbly waitress who dealt with the problem whilst the manager was seen laughing and joking with her colleagues behind reception. The poor waitress was left to do everything! Breakfast the following morning was superb however, very organised (she wasn't there). We had a lovely table in the conservatory and breakfast fresh to order. We may come back, but I think a touch of professionalism wouldn't go amiss.

  • 4
    « Good for short stay »

    Passage Hotel We stayed here for 3 nights as we got a very good deal on Travelzoo. Situated a few minutes off the main road down a long winding road the Passage House Best Western Hotel looks okay. There seems to be 2 sides the complex. On one side of the road are "Lodges"while on the other side there is the hotel and reception. Car parking is a bit tight with not much space to reverse in and out but there is another car park outside the lodges. It is further to walk with cases or bags but seemed safer to park as there was more room. The entrance and reception was welcoming and our room was just down the corridor by reception in quite a nice quiet room. The room was quite adequate in that it had all that you would need for a 2 pr 3 night stay. Tea and coffee making facilities were available and were replenished each day. Everything was clean and tidy including the bathroom. We did suspect that there might have been something not quite right with the drains as there was an intermittent 'drain' smell in the bathroom. There were no toiletries except foamy soap dispensers by the wash basin and by the shower. You could apparently ask reception for anything else that you needed. Read the information in the file that is in the room to see what is available. Visiting the leisure centre was a bit of a disaster. There was no-one on reception so when we eventually signed in and went to our respective changing rooms we both realized that we didn't have towels. We went up to reception but there was again no-one there to ask. However another visitor told us that we should bring the towels from our bedroom as the leisure centre charged £1 to use their towels. We returned to our bedroom and picked up the towels and again went to our respective changing rooms. Once undressed and into our swimmers we both realized that our new £1 coins would not work in the lockers. A lady in my changing room told me that the new £1 coins would not work and kindly swapped my new coin for an old one. (Apparently supermarket trolley tokens also work in the changing rooms which was also interesting and something to remember.) My husband but this time had got dressed again and couldn't find anyone in reception to ask for advice so had decided to give up and went to read while I went for my swim and jacuzzi . This was not very pleasant as the water was not very warm. Another lady in the pool said she thought it might be 26 or 27 degrees. I asked one of the people working there as I was leaving and he said that it was 29 degrees. The jacuzzi was part of the large swimming pool so was the same temperature which was very disappointing as I thought that most if not all jacuzzis were warm! I didn't stay in the water very long and decided on a sauna to warm up. The sauna and steam rooms are single sex in your own changing rooms (we prefer mixed saunas). Anyway I can say that both the sauna and steam room in the ladies changing room were hot very nice indeed

    5
    « A hidden gem »

    I booked on an offer at the time not knowing how nice the place is. From the position overlooking the teign river in a beautiful setting to the pleasant and helpful staff we had a wonderful time. Lovely cooked breakfast with a well equipped gym and a small pool you can burn off the calories. Well worth a visit and great value

    5
    « Great short stay »

    We booked a three night break via Travelzoo at a very good price. The hotel is off the beaten track but is nicely positioned overlooking the River. Our room was on the first floor of the North Lodge and was comfortable and quiet, although we had no view. All of the staff were friendly and helpful. The breakfast was very good with a large choice. We ate both evenings in the pub attached to the hotel. Once again the food was tasty and the service was friendly and efficient. There are different themes depending on the day. We benefited from the Pie night which consisted of a choice of pies, a good selection of vegetables and a drink (wine or beer) for £12. Excellent value. The position of the hotel provides a good base for touring the area.

    5
    « Mrs N Smith »

    My family and I have just returned from an amazing stay at this hotel. We had a groupon deal so wasn't expecting much but from the moment we arrived we were treated like royalty. We stayed in a family room in the main hotel and the rest of our family stayed in the North lodge. The reception staff were so warm and friendly. We checked in and then went for drinks on the terrace overlooking the river Teign. Beautiful views. The General Manager Joe presented my daughter with a passage house teddy to keep. She was so made up. We all went for a swim on the Saturday afternoon and it was a lovely pool. The facilities were very clean and well looked after. Nice sized pool. On the Saturday night we had dinner in the hotel for my in laws 50th wedding anniversary. We had a beautiful table in the conservatory. They dressed the table so beautifully and allowed us to add decoration and balloons. The meal itself was delicious. Top rate food, all tastes were catered for. Our waitress Sophie was brilliant. So kind and helpful. The entire staff went above and beyond. On the Sunday morning they had reserved a table for us for breakfast and even used some of the decoration from the night before to add to the table. I would highly recommend this hotel to anyone. Nothing was too much trouble for the staff and they were all amazing. Would definitely come back here in a heartbeat.

    3
    « Disappointed »

    Stayed for 2 nights Oct 7th 2017, beautiful location great hotel layout and great breakfast.Receptionist on arrival was useless, rude and couldn't lift her head up to even make eye contact however rest of staff were great. Unfortunately room 106 was looking very tired and had a sewage stench problem in bathroom coming from plug holes. Insist on room not in gym corridor !

    4
    « Pleasant stay »

    Stayed on a three night deal, placed in the North Lodge, it seems that the main hotel tends to be used for coach parties, so I was happy to take the short walk across to the hotel for meals etc. Found that the lodge was quiet, couldn't hear people in other rooms other than room doors banging, but I've never been to a hotel where that wasn't the case. We could hear the trains , but this wasn't loud enough to disturb us. I didn't appreciate the laundry delivery before 6am one morning - a lorry pulling up, doors banging and heavy bundles being thrown into the entrance, maybe this could be altered, my room wasn't even near the door but the noise echoed through. We were there on a bed and breakfast basis, I was pleased that the coach party guests were seated in a different area of the restaurant were seated in a slightly different area, and the views from the conservatory where other guests take meals was lovely. The breakfast was reasonable, with a choice of buffet as well as the full English or poached haddock or kippers. It was let down by cheap sliced bread for toast. We ate in the restaurant for one night, food was good. We were disappointed that we had looked at the website and seen that they were offering a two courses for £20, three for £26 option, so chose to eat there believing this was good value, however this had been stopped some time before apparently.We pointed out that this should have been changed, our very pleasant waitress went to check, but returned with an apology only.This offer is still being advertised more than a week later, not good enough for a large company with a strong internet presence. Every member of staff was very friendly and helpful, the hotel was very clean, the room large and the beds reasonably comfortable. Wifi was free with a good reception. The hotel is well situated by the very pretty estuary, and an ideal base to explore South Devon, and very good value on the Groupon deal

    5
    « very pleasant hotel »

    stayed overnight with a youth football team. A very good meal provided with plenty of choices. The room was large and welcoming and the bed was so comfortable. Second time we have stayed in this hotel and I cannot commend it enough.

    5
    « great location »

    My wife and I stayed for a week in the attached self catering accommodation via time share. This is a great place as a base for visiting the area. The rooms we were in are reasonably sized, clean and have everything you need. Our rooms faced away from the estuary (there is an additional fee to have an estuary view). An embankment and tall trees try to hide a major rail track quite close to the rooms. Despite our worries about noise we slept well throughout our stay. The only issue was that the rooms were quite dark even on a sunny day. Friendly and helpful staff and access to the hotel facilities like pool and spa included.

    3
    « Clean but dated. Breakfast not good. »

    We have an 8 year old and stayed in a family room. It was a decent sized room but the whole hotel is very dated. Saying that, it is clean. The pool area is not that great and I wouldn't be happy to stay/enjoy the facilities for a special occasion. But for one night, the hotel suited us. Breakfast was pretty awful, over cooked scrambled eggs and bland tasting bacon. It certainly wasn't worth the extra £10 each. With hindsight, we should have headed to the local Costa for coffee and snacks. It's an OK hotel for a convenient stay but if you're looking for somewhere nice, probably don't choose here.

    5
    « Great stay! »

    Situated at the end of a rather non-descript crummy road with various bits of building work going on either side you wonder what on earth you're going to find. The end result is a pleasant surprise: a large hotel complex (almost a village with its separate pub and lodges) beside the river estuary and a very comfortable hotel with spacious and comfortable rooms and excellent service. The bar and lounge area looks out over the estuary and it's a great place to work or relax . Staff are very friendly, the meals form bar food to the restaurant are excellent. Can't fault this place and hope I'll be able to return at some stage. Thanks a lot.

  • 4
    « Useful for nearby Dartmoor »

    This venue is close by to Dartmoor National Park and other attractions such as Buckfast Abbey. Only about 20 mins from Exeter. Lovely location overlooking the Teignmouth Estuary. Hotel very clean but starting to look at bit tired in places.

    5
    « Sunday evening carvery »

    We popped in as we (family)fancied a carvery for our evening meal and i must say A very nice carvery for a reasonable price and enjoyed by all the family. Good choice of everything and will definitely be back .

    3
    « It's a shame! »

    We are locals and have gone for the "swim and dine" offer several times but no more. The pool is great for what we want, clean, warm and with friendly staff. It is when you get to the dinning part that you feel very let down. The hotel staff are on the whole miserable, you get the feeling that they'd enjoy their job if it wasn't for the customers! On our last visit we were served by some one who's badge said she was a deputy manager. She had a face like a wet Monday, we really felt unwelcome. The food, just two sandwiches, took just shy of forty minutes to arrive even though we had mentioned we were in a hurry and the steak in my sandwich was not just rare but actually raw! This place could be perfect for us to use. It has a great location and the decor is okay but the staff are about as welcoming as a poke in the eye with a blunt pencil.

    3
    « Average »

    The rooms are fine, bed not particularly comfortable but at a cheap rate couldn't complain too much. It's next to a duel carriageway which can be quite noisy depending on where your room is - we were in the north lodge. If you want a basic hotel this is fine but not if you want something a bit more special.

    4
    « One night stay »

    Hotel was ok outside areas needed tidying up funny smell in room but when opened window smell went reception excellent then person who served coffee was very abrupt and not pleasant Meal in Resteraunt was nice service ok Didn't do breakfast as we thought it was very expensive

    2
    « Very very disaapointing »

    We returned to the Passage house after 28 years, following wonderful memories. But over this time the hotel's quality turned into much lower. Especially the restaurant. We had the feeling that management tries to maintain a low budget, saving everywhere possible: In the breakfast buffet selection, in the poor maintenance of restaurant chairs, and many more. Nevertheless we thank the hotel manager for listining to all we had to say upon departing.

    5
    « Amazing Location »

    Really enjoyed this Hotel which was conveniently located close to local amenities and yet blissfully peaceful. Very much enjoyed the wildlife and the views over the River. The indoor swimming pool was clean and great for all ages whether young or old.

    5
    « Hotel with fantastic view »

    Excellent value for money, this hotel is ideal if visiting Newton Abbott Races or Teignmouth and Shaldon area. Very clean and good food, rooms large and well furnished. Staff excellent, nothing too much trouble. Situated on the Marshes with abundance of birds and wild life and stunning view towards Teignmouth in the distance. Don't be put off by the entrance which is down a lane from the main road, there is earth moving and building going on but then behind the trees appears this lovely hotel and its surroundings. Do try it you will not be disappointed.

    5
    « Great family hotel »

    I stayed in this hotel with my two young sons on our way to Cornwall. We loved our stay here, we had a proper triple room (no sofa beds), breakfast was good. Location is quite near the town in case you need any essentials. Staff very friendly. Hotel has a swimming pool - bring your own or pat £1 per towel. Would definetly recommend for an overnight stay.

    5
    « great meal »

    stopped here on the off chance, pub right next to the estuary, lovely views, loads of seating outside, 6 of us had drinks and meals, all very good, the ploughmans was very good and just enough not to be stuffed or uncomfortable

  • 3
    « Okay but could be better »

    Currently on our last night here out of 3. Overall our stay has been pleasant as we are visiting family near by. However tonight there is a party in the main part of the hotel, we are situated across the car park in the North Lodge, thank God as even being a minutes walk away we can still hear the music!! The time is currently 23.20 and it's been going a good few hours. I can imagine guests in the main building not getting much sleep... as even we are struggling (myself and my 9yr old Son). To add to the noise... throughout the evening/morning (we are out in the day) the main hotel room doors when closed, constantly slam shut... which has woken me up every morning. The hallway doors are fine. I also think it doesn't help that other guests don't seem to realise it's quite late or very early and people are trying to rest. We've used the pool twice. It's nice having it to use however no one at the leisure room desk when needed. Had to call reception as stated on notice. Not ideal when dripping wet and with a child. Pool was a nice temperature. The water didn't look the clearest if I'm honest... but this may be me. Like I say we are in the North Lodge. We have a twin room which is very spacious, nicely decorated, good quality flat screen tv, desk space and chairs. There's also a fan in the wardrobe which is a bonus especially as tonight it's so loud we can't have the windows open! Bedding is clean. Bathroom is clean-ish... could do with a good scrub around the bath taps and shower head etc. Wi-Fi works well and is free. Haven't tried the food at the hotel so can not comment. The Passage house inn next to hotel is pleasant with a lovely beer garden overlooking the estuary. Overall our stay was okay. This hotel is in a beautiful setting and could be made so much better with a little more tlc and soft door closings.(in my opinion) Would I stay here again.... Maybe - but I would avoid weekends when functions could be on.

    5
    « Great place »

    Great Location, staff extremely friendly and helpful, food good. For a quite and relaxing place to stay, situated on the river. Good to have as a base and visit other locations in the area. Sunday lunch is recommend in the Passage Inn, reasonable prices and value for money.

    5
    « Another great stay »

    Stayed the weekend,first time in main hotel in a room with an estuary view,great room,great view. Ate in the pub next door food really good, third time at this hotel never been disapointed. looking forward to next stay

    5
    « Great place to relax in comfort »

    As with previous visits, the staff were excellent.. Would strongly recommend eating evening meals in the nearby Inn rather than the main restaurant. The view is superb and both food and service very good.. Major problem on arrival was the bedroom had strong tobacco smell although hotel strictly Non-smoking. We were offered and took a similar room by excellent reception (Georgie). In bathroom, neither central light nor extractor fan worked. and I feel replacement of soap and shower liquid by a foam dispenser is a very retrograde step.

    4
    « Enjoyed Our Week Long Stay »

    We stayed in the timeshare exchange section, and while it is very basic compared to our home resorts, it was a very pleasant week. All staff we met were excellent. They hosted a hosted a most informative meeting on Monday, providing lots of suggestions for visiting in the local area. Nothing was too much trouble for any of the staff. While an older property, it is well maintained and spotlessly clean. The rooms are a good size, with our room comprising 2 of probably the original hotel rooms. Bed was king size and comfortable. Kitchen was tiny, compared to our home resorts and previous exchanges, but had a separate oven, cooker and tiny fridge. Surprisingly, it had no dishwasher. Living room was comfortable with seating for 4. Location is at the end of a narrow lane, with the river out front and railway at the back. While it is the busy mainline, we were never bothered by the trains. Lots of free parking available. They also have a pool and gym, but we didn't visit. Wi-fi in the room is available for a small fee.

    4
    « Good »

    Lovely hotel staff friendly. Nice pool a little cold tho . The jacuzzi and steam room was out of order a little disappointing as that's one of the reasons we choose the hotel . The area is in a great location nice town close to Torquay Paignton Brixham . Lovely views with a lovely pub on the side of the river nice to watch the sun go down . Food was good reasonable price . The bar in the hotel is also reasonable priced . Room was a family room with lots of space . Very clean and modern enough the beds comfy and soft sheets . Only thing I would say is please if you have a family staying put more then 2 cups and 2 towels in the room . Would definitely stay again lovely place nothing bad to say .request a room over looking the river not car park as can get a little noise

    5
    « Short Break »

    Our third stay at the Passage House Hotel and once again a truly splendid break. Service first class, food excellent, location magnificent. We upgraded to a room with a balcony overlooking the R. Teign estuary - amazing views and masses of wildfowl. I cannot recommend this hotel highly enough either for a short stay or for a longer visit.

    5
    « Anniversary break »

    We stayed atThe Passage Club apartment. It was amazing overlooking the estuary . It was really well equipment and nice to get up when you wanted too and not rush to get to breakfast.The bed was really comfortable with extra pillows ,sheets, and quilt. Staff on reception were very nice and friendly. We have always stayed in the main hotel but after this break we will stay in the apartment. There is a pub across the car park the food is excellent and staff we're excellent.

    5
    « Gorgeous »

    Popped in here for a quick bite. Only half an hour to spare. Awesome pizza and the staff are so helpful. The one particular waitress was tending to an elderly couple and she was so attentive. Great setting too.

    1
    « Very noisy room. Pile of cigarette butts on balcony »

    We have stayed at this hotel on many occasions for business and leisure and have stayed in the slightly cheaper rooms at the rear of the hotel and have been more than happy with our stay. However on this occasion i cannot say the same. We booked and dearer room with an estuary view and a balcony as we were staying got a friends wedding in a nearby hotel. We returned to the hotel just after midnight and just after 1am our neighbors returned and it became quite clear that we had been put in a family room with an adjoining door and you could hear every work from the room next door. The noise was dreadful as they had brought guests back to the room. at 2.45 am we called reception to complain. To be fair it was dealt with straight away we knew this because we heard the phone ring and heard every word our neighbours said! which confirmed how good the sound proofing was. We finally dropped off to sleep at 5am. We were woken at 8am by our neighbors who were on their balcony making phone calls to friends telling them about their wedding day!. What on earth the hotel were thinking putting us in an adjoining room to a bride and groom on their wedding night i have no idea! I then went out onto the balcony myself to at least enjoy the beautiful view that i paid 120 pounds for and found a pile of soggy fag butts piled in the corner I asked to speak to the manager of the hotel and politely stated that we should never have been put in such a compromising situation where we were in one half of a family room which has very little sound proofing just a normal door with a bolt across. She said she was not aware it was a bride and groom (which was a lie because when we arrived we had swans in the shape of a towel and a heart bath bomb on our bed which was clearly meant for the room next door. I asked her why we were not advised on booking that we were going to be in half of a family room she said they could not do that and that they need to fill all of the rooms and would not let rooms go empty. So if you want decent nights sleep and a clean balcony stay in a PREMIERE INN as this hotel seems to be filling rooms at the cost of guests comfort. if you are planning to have your wedding at this hotel you might want to check that you are not put in a family room with complete strangers next door as you may get a phonecall in the middle of the night asking you to keep the noise down !

  • 5
    « Our 1st wedding anniversary »

    We went back to the passage house hotel as it was our wedding venue , and thought it would be nice to go back for our wedding anniversary. Lovely staff as always ,great service, Lovely view from the decking and an amazing cream tea

    1
    « Not impressed »

    Background: We had an extended break due to Dad being taken to Exeter hospital ITU and the consequential stay during half-term and Exeter University open day meant that we had to stay here. It started well?. Georgia on reception, lovely and couldn't have been more helpful. We checked in and as the restaurant was fully booked we went to the pub 2 minutes round the corner. Coming back to the rooms, I know this is a 3 star hotel but the fixtures and fittings were tired. The bathrooms were not very clean with a couple of broken tiles, also when you had a bath you could see behind the toilet and that was brown. Breakfast was like going back to the 60s, the plates etc not the cleanest and the cups also. We could see this and I wasn't wearing my glasses! The greeting was off hand and to be honest I could have really done without hearing them talking loudly at one another ? I would say shouting but it wasn't quite. If they want to talk to one another that way at least be circumspect about the topic. We had dinner at the restaurant once, Mum had duck and she said it was an insult, it was reheated and then it was served cold. It was sent back. I ordered a Veg burger and it came out with bacon on. Danielle was the only high spot in this experience. On the plus side, the view was great and the stay was short.

    4
    « Secluded pretty hotel on the riverbank »

    Second time that we have stayed at the BW Passage House Hotel during our visit to family in Devon. We were once again not disappointed. This secluded hotel is located in a wonderful part of devon on the riverbank so there are some wonderful seating areas to have breakfast overlooking the water and surrounding green fields. Rooms - we had a family room and it was huge. One double bed, one single bed and an extra bed added. Plenty of room and cupboard space for our family of four staying there. Bathroom - very clean but poor choice of amenities - although that may be standard for a best western and for he price you are paying. Breakfast - was wonderful. A selection of cereals, breads, juices, etc and then your main hot breakfast is cooked to order and was a wonderful, traditional english breakfast which was taken inthe sunny conservatory room which makes for a pleasant start to the day. Car Park - free on site car parking which was well appreciated. Swimming Pool - great indoor swimming pool that the kids got to enjoy. Spa - Bliss Spa was wonderful = we enjoyed facials, manicures and pedicures and this has got to be one of the highlights as the staff at the spa were so friendly and the service provided was excellent value. Would highly recommend using the spa during your stay. Overall, this makes for a relaxed, comfortable stay in Devon in peaceful countryside surrounding. Would definitely recommend

    4
    « Short break for wedding »

    Stayed for a short break with family and friends for a wedding. Lovely location, clean rooms, lovely breakfast. Staff friendly. Use of swimming pool and gym area. Used Spa to have a manicure which was good, reasonable price too. Easy access to main roads, large car park.

    5
    « Helpful friendly staff »

    We booked by phoning the hotel direct rather than going on line as that was proving to complicated for our requirements as we had our dad who had just turned 90 and now has trouble walking and getting up and down stairs so we wanted rooms on ground floor, the staff dealing with the requests could not have been more helpful and understanding, the hotel is off the tracks a bit but that's good as it's located in a peaceful picturesque location on the edge of the river Teign, all the staff are helpful and friendly, our evening meal was lovely and there's a pool that we made use of in the morning before breakfast, the rooms were spacious and very clean the only thing I would have liked is for the TV to have been wall mounted or raised some how as when we were watching it from the comport of our lovely large bed it gives you a bit of a crick in the neck where it's sat low on the dresser, I think it's worth the cost and would quite gladly stop there again if I'm in there area again.

    4
    « rude guests »

    As usual had a lovely stay. I agree with previous reports in that the staff are run off their feet in the restaurant at both dinner and breakfast. One guest ruined breakfast with his loud mouthed complaints instead of having a quiet word with a member of staff he had to rant and rave and ruined the atmosphere for everyone. If these people have specific requirements either bring your own extras or go self catering don't spoil everybody's day by shouting the odds. He was a typical traveller who wanted his money back. The passage house is three star and a good three star if you want a luxurious five star go elsewhere we are always happy staying at the passage house.

    4
    « Decent hotel »

    Stayed last 3 nights in June using Tesco points. Room was clean and a good size with a good comfortable bed. We were lucky enough to have one of the lodges with a balcony overlooking the river. Breakfast was always good and nice to sit in the conservatory looking out over the river. The pool was fine and always quite, but the sauna and steam room are in the changing rooms so you can't sit together. There is also a pub on site as part of the hotel. This was OK for the odd night cap but nothing special.

    5
    « Fantastic location »

    Do not be put off by the country road leading to the hotel -this is a real gem. Peaceful and quiet with beautiful views looking over the estuary. There is a quaint country pub next to the hotel which serves reasonably priced pub grub. We had a room in the South lodge with its own balcony and absolutely brilliant views- would definitely stay here again.

    4
    « Tranquil »

    We stayed here last week for 7 nights and it was very nice place to be. Yes we were lucky we had great weather but the location of the hotel by the estuary is beautiful. Everywhere was clean and tidy, the rooms were great, especially the luxury bedrooms as you have a balcony overlooking the river. Great in the evening for sitting having a drink if you want to be on your own. Breakfast is quite good. The full English is very good but if you just want a continental there's not much choice and it doesn't get topped up so go early. After saying this its not the staffs fault as they're very thin on the ground and the few that are there run around working their socks off. The pool is good, it's not very big but we found that not many people use it so it's quite adequate. Would go back to stay again if in area as its in good position to visit other parts of Devon.

    4
    « Extremely comfortable and clean hotel »

    We had a really lovely one night stay here in April. Beautifully clean and extremely comfortable bed. We loved the spa pool as well. The only downside was that the room was not well soundproofed which didn't make for a particularly uninhibited romantic night away! We had a door between our room and the room next door and could hear our neighbours' conversation so felt that we had to be very quiet! However, apart from that, the view from the terrace was lovely and the staff were friendly and polite. We chose not to eat in the pub across the carpark as the food didn't look particularly inspiring so went for a wonderful meal in the Elizabethan Inn a few miles away. All in all it was a really lovely night away in Devon..

  • 4
    « Very Helpful and sensetive with Mums Wake »

    My family and friends booked a few nights as we were visiting for Mums Funeral. The rooms allocated were very clean and comfortable in the Hotel. Also the Hotel provided us with a finger buffet for the wake which was tasty and plentiful. Very nice breakfast. Next door was the Passage Inn with views over the estuary which were excellent.

    2
    « Distinctly suffering from poor management and lack of staff. »

    This BW has a brilliant location and is nicely decorated although the room was a bit shabby. However, there are not enough staff for the hotel to function correctly there were massive queues for the bar so much so that we gave it up several times. The bar situation was a classic example of the poor management. Staff walked past the people queuing without any comment. The two receptionists simply ignored the situation. Even a simple "sorry about the wait" would have been better than simply putting their heads down and ignoring potential customers. In general all the staff were friendly but you had to specifically ask as they seemed too busy. Breakfast was somewhat of a gamble as despite ordering a standard cooked breakfast without 2 of the items every breakfast was different. Turning up after 8AM meant that the continental selection was a bit hit and miss. It doesn't seem possible to get toast that is not burnt and no-one wants to spend a holiday complaining so a few breakfasts were missed in favour of eating at our destinations. We only had the one evening meal and it was passable but too be honest the pub food was a vast improvement on the hotel menu which only changes it's few options once a month! We both like Best Western but there are far better BW hotels out there. This hotel obviously specialises in weddings and suffers tourists and holiday guests. Would I stay here again? No. It may be that it will improve but not unless there is a change in local management.

    5
    « A VIEW TO REMEMBER »

    This was a last miute decision to stay at The Passage House, but I'm so glad we did. The staff are totally in tune with looking after the customer. From reception, to bar staff, to waiters to room cleaners. Great service, fantastic views, a well stocked bar, great breakfast, and a very comfy room.

    5
    « A trip to the Races. »

    A very good hotel; great location with striking estuary views and friendly, helpful staff. A quaint riverside pub and river walk into Newton Abbott suited us perfectly. The whole experience was excellent. Would definitely recommend!

    5
    « Lovely return visit to my favourite hotel »

    From the time we arrived we had our usual welcome and it felt like home from home. Our room was excellent and clean and we had a lovely river view with a balcony which we had never had before. Wished we had taken binoculars to look at the bird life but will have to remember for next time we visit. The breakfast selection was excellent and the staff were friendly. I used the swimming pool on both mornings of our stay and that was also excellent and not crowded. Looking forward to our next return and maybe it will be for longer. Shame about the change of management at the nearby pub which I have already given a different review but that is not the fault of the hotel.

    4
    « Shame about the restaurant »

    The staff are delightful and very helpful. The Lodge rooms are the best we have had at a Best Western. The Lodge rooms have a direct view over the estuary which is fantastic at high tide. The rooms are quiet and there is no traffic noise. The balcony is a lovely touch. The Lodge rooms are separate from the hotel, so a 150m walk has to be made if you want breakfast. The usual shampoo and soap that you expect at a four star hotel were provided through hand-dispensers (I understand from an efficiency point of view, but reminiscent of a public toilet) The bed was the most comfortable we have slept on in any Best Western. Access to the hotel is down a narrow road. Caution is recommended as some people seem to think it is a race track rather than a narrow lane. During our stay the restaurant was ALWAYS fully booked as there were two/three parties and a wedding. Luckily there is a pub on the estuary that has a great atmosphere and reasonable pub food. The restaurant was laid out in long lines of tables; reminiscent of a working mens' club. The selection of cereals and fruit juices at breakfast was disappointing. A good point was each cooked breakfast is made to order, so if you wanted two poached eggs that is what you got. Some of the restaurant furniture was tired and hoovering the carpet seemed to be a low priority (as evidence by Confetti 3 days after the wedding). The hotel bar lacks atmosphere. Off the restaurant is a large decking area. It is a shame that the table and chairs in this area were always in need of a wipe down.

    3
    « Could do better »

    Stayed here on a Saturday night. This is a bit above a budget hotel, but equally not expensive. Nonetheless I expect a good level of attention to detail and a reasonable night's sleep. There was no shower curtain in the bathroom, so the floor became flooded. I didn't have the time to report this and wait for a correction. There was no reception on the TV but the connection appeared ok. Only wanted to watch a little just before bed. The floor boards in the room above were loose so I heard every creaking movement from the room above which went on quite late and began again in earnest at 6am the next morning. This was the most annoying aspect of the stay as it kept me awake when I could have done with the sleep. Breakfast was good and plentiful. All in all a bit disappointing for somewhere with such a promising location.

    5
    « Family visit »

    We have stayed here many times and have always enjoyed our stays here the staff are friendly and helpful the rooms vary in size and quality depending on the price you pay all are very clean and adequate if you want to spoil yourselves go for a delux which have their own balcony overlooking the river the views are stunning.The hotel has a main building and two separate others all are covered with wi fi. We have only ever had breakfast here there is plenty to chose from both cold and hot all very good.This hotel is in a perfect area very quiet at night and handy for all areas only 6 miles to Torquay painton ect.

    4
    « comfortable self catering »

    Great place to stay good facilities well located for easy access to many Devon famous locations for travelers to visit, good restaurant and pub on site, plenty of secure parking, currently staying as a long stay as we are relocating, l would recommend here to anyone.

    4
    « 1 night business stay »

    Stayed at the hotel for 1 night on a business trip. The local pub onsite gave a good meal, the room itself was lovely - beautifully quiet and very comfortable. Thanks Best Western - I'll be back for sure when I'm next in the area.

  • 4
    « Amazing views... »

    Last minute decision to go away for a few days and this place looked good. Room and view excellent, the décor and style is a bit tired and needs a revamp. Can imagine it was superb ten years ago. Can't knock the service though, we had a sound problem with our room which was rectified within hours of reporting, someone had left the extractor fans on all night and the pump sounded like a washing machine. Sorted out once reported, can't believe the rooms around us never complained. The food was superb, if a bit samey if you are vegetarian like me, only two choices on menu. Breakfast was great though. Cleanliness good and staff very polite and helpful. Bed comfortable and bathroom spotless. Will definitely be coming back, the estuary views are amazing and we took a couple of walks around the local nature reserve and saw plenty of birdlife. Thanks for a great break.

    1
    « Total dissatisfaction with the Passage House hotel »

    Apartment dirty, electrical equipment not been checked for years. All kitchen utensils, cutlery, plates, glasses had to be cleaned before use because old food and grease marks. NO FREE WIFI even though the hotel states free wifi, but free fleas in apartment. Quilts and pillows desperate for replacement, not been cleaned for months, smelt of old perfume. The hotel does not supply tea towels or flannels even though on the website it states ALL towels and linen supplied. Bathroom not clean on arrival, hairs and dirt found behind toilet seat. Hotel boasts dog friendly but criticises owners when dog hairs found in apartment and fleas, of which were already in apartment on our arrival, then charges extra £20 for so called inconvenience of cleaning apartment even though we hoovered and cleaned thoroughly before we left. Also accused of having dogs on furniture even though our dogs are not allowed on any furniture and never have been, they know their place is on their own vet beds which we provided. Having travelled for over 7 hours due to motorway problems we did not expect to have to clean the apartment from top to bottom on our arrival. The receptionist left at 8pm so there was no one available to complain to. This hotel does not deliver what they state on their website but are happy to charge extra for services that customers have already paid for, for example £50 for our 2 dogs and £9.95 for free wifi which isn't free. We would not recommend this hotel to anyone.

    2
    « Poor prior planning »

    Well I was looking forward to attending an event with friends. The meal was pre ordered weeks ago with any dietary requirements also sent in. On arrival due to having an allergy I approached the chefs to identify that I was the one with the allergy and to check that what I was allergic to was not going to be in any of my food. I was assured that it wouldn't be and that they would re check. I had pre ordered melon starter, beef with all the works and a lemon torte. The starter was fine. The main they put two slices of overcooked beef on the plate for me with a slodge of gravy on top and nothing else. The veg and roasted veg came out. I kept asking wait staff what had it been cooked in and sat there whilst everyone tucked in whilst I sat there waiting for a response which I had to ask for more than 3 times. Then for pudding I was so looking forward to what looked lovely the lemon torte. It was not to be. It was bought in and had what I was allergic to in it. So was offered fruit salad which a friend had which was all melon with 2 chunks of apple or creme brûlée so had to settle. The chef said they only got the function list that afternoon! My partner is an exec chef, I know you have to have function sheets at least a day before to order in the food! Yet another meal spoilt! They also put us in what was supposed to be a function room that needed an update and had the heating on full blast that everyone was complaining about. One guy for bar staff on a function who also had to wait, leaving the bar unattended. Also looked like a scranbag. Are trousers supposed to be that short?! Looking very unprofessional

    3
    « Overnight stay »

    Have stayed here previously being more than satisfied,especially when on an offer. However this time we were in the north lodge and the bed was the worst we have ever slept in , so lumpy as though the springs were coming through. On speaking to reception we were advised that all the beds were new. I did ask that it be checked.on reading previous reviews others have said the same.

    3
    « Needs attention »

    A return visit after 20years. This hotel is in a beautiful setting but the service could be better. We ate in the passage house on the first night. Sadly an uncooked pizza which they took off the bill. Breakfast following morning was entertaining. A coach party had been in for breakfast the staff were stressed and complaining we were told take a seat we will get to as soon as we can. After a considerable wait we were asked what we we wanted but then received another tables breakfast. The breakfast menu was tatty covered in sauce. The staff 2 men rushed around in a disorganised manner telling everyone we have another coach coming we have to do all this ourselves. Been here since 6.30am. Not the chilled relaxing atmosphere we were looking for on a 3 day break. The breakfast was well cooked. All could be so much better with a little organisation. The check in was equally painful we had to prove we were on B and B rates. Receptionist allowed someone else to take her attention regarding an adaptor whilst we were being given our room details. Please just shape things up as this is a beautiful hotel with great facilities being brought down by poor management.

    5
    « We loved this place »

    This was a delightful experience. From the towel swan sculpture to the wonderful balcony views every aspect of this stay was enjoyable. Food was excellent and service friendly and thoughtful. Evening meal was particularly enjoyable

    1
    « Unhelpful service »

    Nice venue, shame about the service. Only popped in for a coffee and tea with my friend. The barman who served us gave the impression he could not be bothered to serve us our coffees. No tea available which meant he had to go and get some so tried to sell us a coffee instead. When I asked for a customary biscuit which I know they usually provide, he said there wasn't any. Then he said biscuits were only for cappuccinos, not lattes, which is rubbish. Finally he went off in search of a biscuit, but I presume it was like the situation with the tea, he couldn't be bothered to go and get any. Anyway, no biscuit turned up and neither was there any apology. Very poor service, definitely more customer care service training required for this particular barman.

    3
    « Dated »

    This hotel is very dated and there is absolutely nothing around there to do. The service was good and the restaurant was nice. Apart from that the hotel doesn't look like it's been touched since the early 90's especially the pool. Many faded shades of baby blues, quite drab. The hotel needs a touch up. It's in the middle of nowhere too, do not go here if planning on going out for drinks in Newton Abbot as the taxi costs £9 each way. Wouldn't go back

    5
    « Short Break »

    Stayed here for 3 nights. We had a first floor family room at the front of the hotel. Excellent nights sleep the bed was very comfortable indeed. The hotel has lovely views onto the estuary and it's a great place to chill out. The pub in the grounds serves very good food and is reasonably priced. Breakfast was fine and you can eat it in the conservatory and enjoy the view. There is also plenty seating outdoors on a large wooden balcony overlooking the estuary. The hotel has an indoor pool area and all in all a very nice place to stay and we will be making a return visit.

    5
    « An excellent hotel »

    We stayed at this hotel for a couple of nights and were very impressed indeed by the attentive staff and the accommodation. We had a room in the main hotel with an estuary view which was fantastic, it was great to be able to see all the swans, ducks and geese as well as the rabbits at the back of the hotel. We found all the staff very helpful , I asked for another easy chair in the bedroom and within 10 mins it was there!. The room was clean and well appointed with tea coffee and biscuits. Breakfast was excellent with a good variety to choose from, we didn't eat our evening meal in the hotel but at the pub next door, the food there is very good, we had super pies the first night and an indian meal the 2nd night, again the staff were very friendly and helpful. We didn't use the leisure facilities this time but have done in the past, the pool is gorgeous and as it is only for leisure you don't want an Olympic size one. For people who are keen on walking, there is a nature reserve next to the hotel where you can walk and see wildlife. We had a very relaxing break and will certainly be returning.

  • 3
    « Quiet estuary hotel, Passage House Hotel »

    The main outlook from this hotel is lovely at the Passage House Hotel, Kingsteignton. We got an outstanding B & B deal via Groupon and weren't surprised when we were allocated a room in the North Lodge annex, just across the lane from the main hotel. The room was big and clean, with a nice sized en suite bathroom, although decor a little tired. All the standard extras were included, tea/coffee making facilities, washroom pack, TV and Free Wi Fi. The outlook for the majority of North Lodge rooms is disappointing as they either overlooked the car park, or look out over the main A380; however, they are well insulated with no noise from the traffic. Unfortunately we did experience issues with the Fire alarm one night, which necessitated an evacuation, and continued soundings through the night; however, the hotel changed our room to their South Lodge annex and they have now put new procedures in place to prevent a similar occurrence. Our room at South Lodge, was again clean and large. The decor was more worn (I'm guessing that this was the first lodge to be built). The main advantage, is that the outlook was over the picturesque estuary. Breakfast is taken in the main hotel, with a good buffet selection, cooked breakfast with vegetarian options available. The conservatory section of the restaurant overlooks the estuary. The hotel has leisure facilities which I think are complimentary for all guests (our stay included access). Unfortunately the pool is very small, with the main length being what I'm more used to as a width. There is also steam rooms and saunas, but I was disappointed to find that these were located within the men and the women's changing rooms, so you cannot use these facilities with your other half, unless they're of the same sex. There are also various massage and treatment facilities available. Although in close proximity to the A380, the positioning of the hotel does mean that there is little outside noise from the road. It is in a lovely location by the estuary, with good free parking and I wouldn't hesitate to visit again.

    5
    « short break »

    the hotel was in an excellent area, very close to the river and plenty of parking, the hotel was very comfortable,the rooms were very clean and the staff were attentive and efficient, the restaurant was clean and the food was delightful, the passage inn pub was very nice and the food was beautiful. i would certainly recommend this hotel to anyone wanting a quiet break.

    4
    « In a lovely setting »

    After reading some of the negative reviews on here I visited this hotel with some trepidation which turned out to be completely unfounded. The hotel is arrived at via new housing and a main A road and railway line running close by and I thought "Eeeek. This will be noisy". I can honestly say that even with our balcony door open, it was really peaceful. Our room was in the South Lodge (not grim at all - as described by one reviewer). Our room was nicely decorated with sliding doors onto a decked balcony and views of the estuary right up to Teignmouth in the far distance. The upgrade to an estuary view room is well worth it. The bed was comfortable. There was a hospitality tray and always hot water for a shower/bath. My only suggestion would be to take your own shower gel and shampoo. It was a foamy one that didn't froth up at all. It was as if shaving foam had been put in to the dispenser by mistake. Breakfast was very tasty. A limited selection of cereals, fruit, yoghurt and fruit juice to help yourself to then a cooked breakfast which was nicely presented and very filling. Toast could be ordered at the same time as tea/ coffee/ cooked breakfast. The staff were pleasant and not rushing around and over-stretched (per a reviewer). I don't really know how anyone could complain about this hotel unless they forget that it's 3* not 4 or 5. It was clean, comfortable, peaceful, plenty of parking and a good breakfast to set you up for the day. UI wouldn't hesitate to stay there again.

    4
    « A quick visit »

    Excellent rooms and location. Staff were friendly and courteous. Brilliant value for money. Would visit again. Ideal for visiting Exeter, Teignmouth, Torquay as well as Newton Abbott. Perfect for outdoorsy people.

    4
    « Very enjoyable stay »

    I have just returned from a 3 night stay and have really enjoyed it. It is in a great location to explore different places along the coast. Despite other reviews saying the breakfast wasn't very good we thought the food was very nice! We found the beds ok, and the hotel was very quiet at night so we slept well. I had a massage in the spa which was fab! All in all would recommend this hotel. And definitely if you go check out the pub, we had a lovely meal there! Thank you for a lovely break.

    5
    « Excellent service and very helpful staff »

    Room very nice and spacious, reception managed to change our room after arrival from 1st floor to ground floor after my wife had hurt her leg and couldn't manage stairs. Breakfast was very good, nice conservatory for afternoon tea with nice view over river.

    3
    « Needs Some TLC »

    We stayed for one night, the location is fab and a helpful receptionist gave us a good shortcut for a walk into Newton Abbott racecourse via a new housing estate. The room was ok but the bed was so uncomfortable. The springs were visibly coming up from the mattress and both my partner and I had a terrible nights sleep. The breakfast was ok, but the staff were clearly rushed off their feet. The cleanliness in the breakfast room was less than desirable. We also used the swimming pool, which could do with a good scrub. There were no staff on hand for towels or to give direction.

    3
    « Average stay. »

    Groupon offer for 3 days. Nice spot . Room was away from hotel in the North lodge. Didn't mind that, weather great so no problem. The room itself was large enough and pleasant enough. Strange shaped Windows that sloped ,the curtains were fixed so you couldn't pull them back and they covered half the window ,which along with fixed blinds, only opening and shutting, made the room pretty dark. It was like going through a rabbit warren getting to our room, we were at the very end of the block. Through loads of fire doors also. At least it was quite at the end. Pity about a couple of gouges in the wall, could of easily been filled and painted. Also in bathroom, holes left were the heated tail rail had been repositioned. Cable ties were also round the rails in a couple of places, holding it. Again could of paid attention to that, easily fixable. Breakfast was average for cereals etc. Tried cooked one morning, only good thing was the poached egg. The sausage looked and tasted like it had been reheated and bacon looked pale with white fatty bits on it. The hash brown was crunchy and not nice. Staff were all friendly and efficient . Wifi was only available in main hotel, not in the lodges.

    5
    « Very Relaxing - Brilliant Views »

    * Great views of estuary, from dining areas and from room * Very quiet. Our room was right by lift. Expected noise. Not so - nothing heard all night * Pub (not owned or run by hotel) in lovely setting right by hotel. Food quite good * Hotel cooked breakfast not the best we've ever had! * However, if you want quiet, loads of parking, brilliant estuary views, this hotel is hugely recommended (Follow SatNav to immediate area, then turn it off and follow hotel signs. There's a new housing estate built nearby. This confuses the SatNav...)

    3
    « Great for a base to explore, beautiful views, lots of super-cheap deals around...but tired accommodation needing refurb. »

    You get what you pay for, my friend and I went for a girly break having discovered 3 nights for 2 people at around £120. When we weighed it up, despite the somewhat shabby bedrooms and 'spa', it was still a great deal. The staff did seemed rather stressed and stretched- it didn't help that our dated door key reader was malfunctioning - but despite this were generally friendly and helpful. The inclusive breakfast was adequate, but service slow and erratic, staff were sparse. The view is lovely, the back overlooking the estuary, and will be lovely to sit out on the balcony in the warmer evenings watching the sun go down while the rabbits frolic! Apparently this hotel gets busy in the summer, and I guess the deals will disappear. I'd not want to pay much more than we did, but if you can grab a deal then you are laughing! A bit of general snagging, a new coat of paint in the rooms and corridors, and a small bit of cash spent with imagination in the bedrooms , and it would get a fourth star. :-)

  • 3
    « Coach party of superiority »

    Just been to breakfast. A party of Europeans hold prime spot for food and drink. For some reason their tables are adjacent to the food buffet tables and for the rest to access the buffet tables we have to walk through the bottleneck of people wanting to leisurely chat with each other. With the size of the restaurant it could have been laid up totally different and still kept them together. They've also been catered for with a different menu choice, I've been here 5 times this year on business for 3 days each stay and I'm booked every month till December. Perhaps I should just move hotel and be done with it. I have spoken to reception desk. Thinking back to last evening they were also given all the prime tables in the pub. Perhaps once they've gone, we the remaining will be shown the same hospitality, probably not! I have given a 3 rating but really based on my experience this morning I should have given a much lower rating. Just me remembering my better stays.

    2
    « Hotel stay »

    Nice hotel, staff friendly, food in the pub was tasty but the pie had only 2 very small pieces of meat in it, very disappointed, mentioned this to the member of staff, he said sorry. The lounge area in the main lobby is very attractive but it's like a morgue, no music in the background, no people either, the bed is the worst I have ever slept on, it was well worn, it dipped where it has been slept on so many times, it was lumpy and felt like the springs were under the sheets, came out with a bad back. Breakfast was very nice, but not enough choice, cooked breakfast just one of each thing enough for a woman but not for a man. Wouldn't stay there again

    2
    « Friendly reception staff. Decor dated. Restaurant service shocking »

    We booked a room at the hotel for a weekend away. We were greeted by a very friendly and extremely helpful receptionist who informed us of local tourist attractions to occupy our time during our stay. When arriving at a room on the bottom floor of the south lodge is was very dark and tired looking. We would have happily stayed as it was clean and usable but not as bright and well put together as the pictures may perceive. However we asked the receptionist if we could be moved which she was more than happy to assist us with for an extra £15 per night for the upgrade. Fine. We were upgraded to the room above which had the same old fashioned and tired decor but had a balcony which let in lots of light so was much more acceptable. The issue really started when we went down for breakfast the next day. The waiting staff did not seem to have a clue what was going on or how to run front of house. No tables were being cleared so people were just standing around waiting. We ended up clearing our own table! When another couple asked a young waiter where to sit he said 'anywhere you can find' and walked off which was frustrating as all unused tables were full of the previous occupants dirty cutlery etc. After waiting 25 mins at a table we cleared ourselves we were never approached by any of the waiting staff to take our order, offer us a hot drink or just to say they are a bit busy at the moment and will be with us as soon as they can. Having plans booked in for the day we decided to abandon breakfast. We approached the receptionist to make her aware of the situation in the restaurant and explained that we have now run out of time and will have to pay for our own breakfast else where. Again the receptionist was extremely helpful and apologetic and took the extra £15 we were asked to pay for each night for the upgrade off of our final bill. All in all the hotel was okay and the views were nice once we got one. It would definitely benefit from an upgrade which could be simply a lick of paint which is more modern than magnolia and dark brown wood. Unfortunately we would probably look to stay somewhere else if we were ever back in the area. Sorry.

    4
    « Great for a mini break »

    Can't fault the hotel, restaurant or staff. We had a room in the South annex with a view over the river which was lovely. Our meal in the restaurant was surprisingly good so we ate in the bar on the second night of our stay, again very good. Breakfast was excellent comprising a limited but adequate buffet & hot food to order. Can't fault it but you do need a car. Gym & pool good.

    4
    « Great Mini-break »

    Second visit to this hotel set against a stunning river scene..... loads of wildfowl to watch as your enjoy the attention of the very friendly staff. The food is high quality .... breakfast is particularly good . Our room was clean and had everything we needed.. We will definitely be back , thank you

    5
    « Luxury stay at mega low price »

    Fantastic, overwhelmingly brilliant visit. I will say at the outset that it should not advertise spa facilities as there were none. A tiny pool, tiny sauna and steam room and a gym with about five gadgets in. The reception staff were impersonal and directed us to a pub down the track which was run by the hotel and over priced. The pub also never had a chip and pin machine and had to call the hotel to charge my card for a drink which is quite ridiculous. That aside, we stayed in the north lodge number 39 and the room was superb! It was also cleaned daily and the bed was the most comfy I have ever slept. Despite its draw backs I have still rated it five out of five because any downfalls were made up with their impressive room! Every morning we had a cooked breakfast included in the price and it was extremely tasty. There was a morning buffet cart also with a choice of fresh juice and cereal or fresh fruit. On the breakfast menu you had a choice of coffee or tea. And the food you got a choice of scrambled egg with anything you want or a proper full English that comes with toast. I do believe sardines was also on the breakfast menu if that's your thing. If you are looking for a relaxing break in the middle of no where then book but if you want spa treatment then avoid. I'm thoroughly impressed and I am planning to stay again in the summer because the grounds it is set in are actually breath taking. See some of my pics x

    3
    « Ok but at all great »

    Up on arrival the reception was ok but to begin hotel looked great on the outside, we spented 2nights and we would not go back the room was very dated television was the newest thing in sight, the room needs a proper cleaning ,how can you give a couple 2 single bed they weren't even comfortable. There were 2 bee in my room 2 dead bee we left them there on Saturday ,Sunday after they clean the room they were all still there.Why should a couple come to do treatment in a spa stay separate do not understand that one. The evening meal we have in the restaurant was ok but over price since there was not enough variety on the menu it's quite basic. Breakfast was ok on Sunday a bit slow but Monday was awful as we were ignored my husband ask the waitress to change his side plate as it was dirty she took it but didn't bring it back ,the sausages were too overly done and dried out I ask for a extra slice of toast I was ignored totally y morning paoer was not deliver to me only when I was checking out I ask for it as I was charge. Overall I wouldn't stay here again.

    4
    « Good Pub Meals »

    We were in the North Lodge just across the road from the hotel which had its own large car park. We were here for two nights midweek and the room was a fair size and comfortable bed. Our room overlooked the car park and could see our car from the window and just about see the water behind the South Lodge on other side of car park. We had our evening meals in the pub just outside the car park and down by the water. First night we were offered the special menu, my wife had the bass with tomato trimming (they over did the tomato so overshadowed the taste of the bass). I had the stroganoff which was very tasty and good helping. Second night we both had the carvery, good thick slices of meat each and plenty of vegetables to choose from, good value for money meals and the staff were helpful and friendly. Over the way was the old pub which they are renovating which was hoasting the ukulele club! We avoided eating at the hotel because the prices we thought were too expensive. We did have breakfast at the hotel which was ok but not over impressive. The first afternoon we walked along the path by the water beside the pub, the path took us along the side of the Newton Abbott racecourse and eventually to Newton Abbott Quay.

    3
    « OK - but could be a lot better »

    Stayed here for 1 night as had a meeting in the area. It was pitch black when I arrived so didn't notice or spot any of the nice views. I checked in and we immediately went for dinner in the restaurant. Restaurant was good value for money for a 2course dinner (chairs looking dated and shabby though) but slow service in bar and restaurant as only 2 staff on. Food was OK, portions probably on the small size and I don't understand why the cheese had a £2 premium as a dessert, considering what we got. Rooms - unfortunately not great. Stayed in the North Lodge so no pretty views, but when entering the room, nice high ceilings, spacious room, big curtains, heating on full blast and swan shaped towels on the bed. That's probably where the positives ended. * Queen Room - yet 2 single beds pushed together * Mattress incredibly uncomfortable, it was effectively a cheap divan bed and the mattress felt like it had seen better days, no support whatsoever * No plugs anywhere near the bed * No bedside lights * Kettle looked like it was from about 1999 * Shower was non-adjustable in height, cone direction of water (so a circle of water with a massive waterless hole in the middle) * Shower was only lukewarm despite turning up to max - bath tap did seem to be warmer but despite trying for 20mins, couldn't get the shower beyond lukewarm All in all it wasn't the worst place I've ever stayed in, but I can't say I was wowed either. The room has a lot of potential in terms of size, but is in dire need of updating into the 21st century.

    4
    « Still Great »

    Haven't stayed here for a very long time and wondered what has changed. The highlights Receptionist was helpful, friendly and efficient Room was spotless and warm Beds were comfortable Very peaceful and picturesque in the South Lodge So why drop a star? Only a few things that should be easily sorted but from previous reviews at least one is a recurring theme Internet - didn't speak to anyone who could log on as per instructions, it never loaded login page. When I called reception it was a common problem and they had to authorise each device manually. It's been commented on so many times I'm not sure why the management haven't sorted it. Speed was amazing once reception had connected me Check in - a hotel this size is going to be busy from half past four for a couple of hours. Try to have more fun Han one person available Breakfast staff - I don't claim to be posh but when you arrive having a waiter shout 'just find a seat anywhere and I'll be with you in a bit mate' was a bit surprising Overall I love the place and can't wait to go again next week, just hope they can sort the internet connection !!!

  • 3
    « KEEP CALM and start walking »

    My wife and I booked a room here for a three nights stay via "Booking .Com" On arrival we parked the car adjacent to the entrance, thinking what a splendid choice I had made booking this hotel overlooking the River Teign Estuary. Making our way into the comfortable looking reception area and noticing the nicely laid out restaurant , we were cordially welcomed -signed in- and given the the "Key Cards" to our room assuming that we would be accommodated here. Unfortunately this was not the case. We were allocated room 23 situated across the road 150 yards up a fairly steep walk to a complex called "Northern Lodge. Room 23 was at the far end of the building after accessing six "Fire Doors". it was approximately fifty yards from the A380 main road to Torquay, with a splendid view from the window of the giant road-sign denoting "Kingsteignton Services". Had it been any further north, we would have been feeding Penguins. Ok- survivable if you are young and not having mobility difficulties, but awkward for the elderly or disabled. There was no mention of separate accommodation on the Web Page. The next problem arose when walking across to the Hotel for breakfast. Entering reception we found ourselves at the end of a long queue waiting to be seated in the restaurant .Fifteen minutes later we were eventually seated in the conservatory where we waited another 25 minutes before we were approached by a waiter. We were told to help ourselves to cereals etc from the "Buffet bar". This was situated back in the main restaurant midway down the room. The whole place was packed to capacity - the few waiters dashing about trying to clear tables and serve. There appeared to be a wedding party staying and there was obviously insufficient staff on duty to cope with number of folks wanting breakfast. There seemed to be insufficient food available to cover the number of guests, as the main cooked breakfast was very poor, served on a smallish plate and was cold. The bacon was wet and covered in white preservative and had been nowhere near a grill. The eggs were hardly cooked and they had run out of baked beans. The toast was soggy and not done on both sides. All in all -an utter fiasco. On the positive side the waiting staff worked exceptionally hard under the circumstances and the difference in the quality of breakfasts and service for our remaining two days stay were 1stClass To be fair to the management, £10 was crossed from our account after making these comments known.

    4
    « Very good hotel »

    Stayed at this hotel for a two night weekend break in November,its in a lovely setting, staff were all very nice and breakfast was very good, used the pool jacuzi and steam room, jacuzi a bit cold because it is in the pool water, but fine, rooms clean and warm as it was November, found a great place for food about a mile away called the old rydon inn ,bit dark to walk up the road so taxi is £5 each way ,we both e joyed our stay

    3
    « Nice lunch but room cold »

    Had a very nice lunch - ham and cheese ploughmans but it was really chilly in the room - front door hooked back and no heating on at all - my aunt had to sit with her coat on because she was so cold We were early for lunch - midday so quite but we waited ages for the food - good job it wasn't busy!!! Service and ambience let it down

    4
    « Excellent location »

    The two of us wanted a relaxing break away from it all - and this is a great place to do it. The staff are friendly, helpful and attentive without being overbearing. The food in the hotel restaurant was fine - dinner in the carvery (in the adjacent pub) proved better value for money, but you pay your money and take your choice. My only gripe and the reason for not giving a 5 star review is the room. Clean and tidy - no problem there. But it seems there was no design considerations when planning the layout or fittings. For instance there are no bedside lights - this is seemingly covered by individual ceiling lights - the ceiling is about 10' away - but is totally unsatisfactory as the light spreads around the room. There is no desk light. All room lighting is in the very high ceiling. In the bathroom the shower (not adjustable) emits only a cone of water - in reality this means that there is only water around the outside of the cone leaving a waterless space in the middle. The bathroom sink, which is lovely and contemporary, is situated on a worktop that is too wide for it - this means having to lean over the work surface to get to the sink - not good for vertically challenged humans... anybody under 5'8" I reckon. We stayed in the North Lodge away from the main hotel building (not our choice) so my comments are only valid for this particular room, as I never visited any other rooms. If you want to get away from it all this is a great location, but if you want to stay in a room in which you can be comfortable and relaxed with decent lighting and a shower that makes you wet it might be worth phoning ahead to check out the other rooms' amenities before you book.

    3
    « Nice break, but slightly disappointed »

    On first impression the hotel looks really nice and when you enter the reception area it's quite welcoming, but it went a bit downhill after that. We stayed for 5 nights in a family room. The room was a reasonable size, didn't feel cramped, but it could have done with a good clean. You could see the dust built up in the corners and on the edges of the carpet and there was mould in the bathroom. The rooms could also do with re-decoration. Also, most things weren't always refreshed in the room, e.g. the plastic bathroom cups (we only got clean ones on the first day - had to ask for some), biscuits (didn't always get) and we ran out of hand soap which wasn't filled up. The wifi is the worst we've ever had, managed to get online for about half an hour over 5 days. Our room entry cards had to be re-set every single day, which was really annoying. We didn't keep them near our bank cards or keys (they said this was why). Overall, it was ok i suppose, but we won't be hurrying back.

    3
    « Short break »

    We had a lovely stay for three nights. The view over the estuary was beautiful and the food was excellent. We had dinner on the second night. Sadly we had no hot water in the room though we went swimming and so managed to have a hot shower in the leisure facilities. The room, whilst comfortable, is in need of refurbishment. The art work too needs either changing or straightening.

    2
    « Bad meal! »

    We went to the restaurant for my Mum's birthday. Sunday roast poor, Yorkshire puddings dry, burnt, veg mainly mange touts and over done. The garlic mushroom starter odd as served with a crusty bread roll which sat in the sauce! The service was slow, not sure why as there was just our party of 7 and one other group. It was an hour before we received our first course, could it have been our food was brought up from the pub, maybe the reason for the poor quality? I would not recommend, sad as the location with views across the estuary are lovely.

    5
    « lovely stay »

    Stayed here a few times with business in the past just not got round to reviewing but should have. Lovely scenic spot, hotel is perfect , bedrooms great and comfortable, clean. Restaurant has really good food at reasonable prices.staff are very efficient, friendly and reception team are fantastic.

    2
    « Cheap but let down »

    Not a bad location and on paper the hotel had everything we were looking for and a great price. Then we checked in. Room on the surface was nice bar a few stray hairs on the bedding and a random sticker on the pillow. When we finally could get through to reception on the phone they brought a iron and ironing board very quick. No wifi coverage in our room - despite several complaints to reception. The beds were like rocks and creaked from the smallest movement - glad we had booked in for a massage in the morning as hurt so much. And a continuous water noise from the bathroom. We used the freezing pool and were disappointed the steam room/sauna are in the single sex changing rooms so you can't go with your partner. The sauna in the ladies was out of order. There were two male workmen in the ladies changing room with no sign to say they were in there so luckily I heard one speak before stripping off! Felt you could not relax in the steam room from their banging and chatter and felt uncomfortable using the showers with them there. The evening meal was good value and tasty. The male waiter didn't have a clue so glad the lady was there so he could pass on any questions to her and she was quicker at serving too. All in all a cheap hotel but I wouldn't return. I would rather sleep in my car than on their beds!

    4
    « Nice spot hidden away »

    Myself and my Elderly Father stayed here for 2 nights B&B in October while visiting the local area, we were impressed with the great deal we got with Groupon, 2 nights B&B for £85, we stayed in the main hotel building and our room looked over the car park, the room was very nice and tidy and had everything you needed, ie: TV, Tea & Coffee making facilities, plenty of towels and a comfy bed, very pleased. Depending on availability you may be accommodated in the blocks across the road from the main hotel, these rooms are not far away, about 100 metres and they looked very nice as well. The bar area was very nice and part of it looked out over the estuary which was beautiful, there was also a large patio area where you can sit out on a nice day with a lovely view, the breakfast was very nice and cooked to order, we didn't eat in the main hotel for dinner we decided to eat next door in the pub which is only 30 secs walk away from the hotel and also looks over the estuary, we had the carvery here which was fab and reasonably cheap, very much recommended, I also tried the Pool which was very small but nice but beware, they charge you £1.00 for the use of a towel which i think is silly and should be offered as part of your stay like all other hotels with pool facilities however, all in all a very nice stay here and highly recommended if you want somewhere to stay of good value in Devon.

  • 4
    « Lovely location »

    Stayed here two nights for a quiet family getaway. The location, once you have found it, was great, close to many quaint seaside towns. Ensure you ask for a riverside room for stunning views. The leisure facilities were ok, ample for the kids. Didn't eat at the hotel but the inn next door was good.

    4
    « Brilliant location for out of the way stay, whilst still with good access. »

    Stayed 2 nights with friends on a Waitrose offer. Room was nice, but only offers foam soap dispenser! The restaurant food was very good (meal deal), and the breakfast, (particularly the poached haddock with poached eggs) was fresh cooked and superb!! The view from the deck is brilliant. Only drawback is many rooms are approached externally which may be a problem in inclement weather.

    3
    « O.K. But Not Great!!! »

    For the money we paid, I really expected more...We've stayed in better for less!! Overall we had an enjoyable time, because we visited the hotel with friends. I would like to start with the positive points...When you enter the hotel it looks lovely... The decked terrace, at the back of the hotel, which overlooks the most stunning view was beautiful. As was the tea & cake we had. When we went to our room, the towels were crisp & white and were made into the shape of a pair of swans on the bed - quite impressive. We did enjoy a lovely light bite meal from the Vue Terrace menu, which was very nice. The hotel has a small Swimming Pool, which was nice to use, but get half a dozen people in there and it's over crowded. Friday late afternoon was great as the we virtually had the pool to ourselves, but Saturday was very very busy.Disappointly the Sauna & Steam rooms are separate for men and women respectively, which is a shame if you go as a couple. Sadly the Ladies Steam room was out of order when we visited. The not so good things:- The Hotel staff, one member in particular who was on the Saturday night evening shift and the Sunday morning Breakfast, was constantly charging around, to the point he was virtually bumping into, or knocking into guests. My breakfast was practically thrown at me, and almost landed on my lap. Not the nicest experience, when you are away to try and get away from the stress of life and relax. The other members of staff however were helpful. Our room, was clean but it was tired and dated. Our entrance light didn't work, there were big cobwebs dangling down from the ceiling, the bathroom ceiling had black mouldy circles on it over the shower/bath area. I expected better!! In addition to this, the hallway to our room, had the most horrendous smell of damp dirty clothes. It was really bad on arrival Friday, and Saturday too. Sunday it wasn't as powerful, but still bad. On entry to the room our light wasn't working. We also had a problem with our room entry cards. We were given two on arrival, but on Saturday they both wouldn't work, so we had to go to reception and get that sorted. No apology or explanation was given - they took them back, did something with them and then gave them back saying they should now work. It seemed to happen to a few guests. An apology or explanation would have been nice!! Overall the breakfast was good. our cooked breakfast order was messed up on Saturday morning, and when it arrived the bacon was dry as were the sausages. If you want baked beans with your full English apparently you have to ask for them. Cooked breakfast Sunday was better, it wasn't dry and we requested our beans!! Make sure you check your bill before you leave...we were charged a surcharge twice, instead of once. if we hadn't have checked the bill before we left, we would have paid the surcharge twice. It was a shame that there were so many negatives, thankfully we had a great weekend with our friends regardless, but I have to say we would think twice before staying here again. e hote

    5
    « Lovely stay »

    My husband & I have stayed at this hotel several times. Lovely hotel. Staff are excellent. Beds very comfy. Great food. In a great situation by the river. Eat breakfast in the conservatory with a view of the water. Very relaxing place to stay.

    5
    « Great Deal »

    Stayed 3 nights in the North Lodge which is just over the lane from the main hotel. Yes there is noise from the busy road over the estuary and the trains but with the windows closed we did not find it a problem at all. Large bed in room and clean and tidy presentation.Not luxurious , we could have paid extra to upgrade but were perfectly happy with our standard room. Lovely breakfast. Cooked to order and help yourself cereal, fruit juice etc. from buffet.Friendly and helpful waiting staff. Some tables overlook the estuary which is nice. Nice pool, lovely and warm and we enjoyed our swim there. If we could get the same deal would definitely stay there again without a doubt.

    1
    « Never again »

    Stayed here to attend horse racing in Newton Abbot. The staff here are bordering on rude & inattentive, Wi-fi is none existent & annex rooms are freezing. Breakfast which i thought was included was charged at £20 for 2 of us & rudely pointed out by reception upon checking out. I wouldn't have minded but was ignored by waiting staff who chatted amongst themselves, the tables were cluttered & self service area filthy. When waiter did arrive, no smile or eye contact just a curt "yes" ! This has put me off ever staying at a Best Western...Best Avoided. If staff were friendlier could be a half decent hotel.

    5
    « Delightful »

    You know you have chosen well the minute you walk in, the hotel reception is bright and airy, the reception staff are very welcoming. We had a short wait for our room (103) so enjoyed a light lunch in the massive conservatory overlooking the estuary. The breakfast selection is extensive, well cooked and served promptly. This will be our base in future while visiting family in the area

    5
    « Fabulous Apartment »

    Whenever down in Devon on a curse I stay at the Passage House Hotel as it never fails to disappoint. This time it was exceptional, I had a one bedroom apartment overlooking the creek and it had a wonderful view. The accommodation was in excellent condition and very clean. The staff are always friendly and helpful and the added plus with the apartment is still having use of the swimming pool etc. Would thoroughly recommend

    5
    « Excellent hotel »

    After spending a number of days in the cramped and expensive hotels on London, the best western was a breath of fresh air. Large clean rooms, comfy beds, super fast wifi. I couldn't ask for more. I highly recommend this hotel.

    3
    « Lovely location with good facilities but needs some improvements to be rated as good. »

    This hotel is in a very scenic location by the river estuary and has some good facilities including a spa and pub on site. We stayed in the North lodge which was the least favourable as it had no river views and was closest to the road. However the room was perfectly acceptable (comfy bed, good shower etc) and the maid service was good. All the staff were polite and helpful and the food was good. However at breakfast the was some degree of disorganisation with them being slow to clear tables and slow to replace items on the buffet. The staff seemed overstretched which was a pity.

  • 4
    « An enjoyable 3 night stay »

    My wife and I stayed for 3 nights in August. We stayed in the south lodge, with balcony and an estuary view. The room was clean, quiet and comfortable. The hotel is in a peaceful location, although it is down the end of a narrow road (we turned back the first time because we thought we had taken a wrong turn!). There is a large raised deck area outside the bar & restaurant to enjoy a drink in the good weather. The restaurant food was good and reasonably priced. We have booked a return trip.

    5
    « Two night birthday visit »

    I booked this for a two night stay for my partners birthday and Am so glad I did. I read a few reviews about the staff being unfriendly and it generally not great, but what a load of rubbish! The staff could not of been friendlier and was so helpful to me each time I had questions or needed assistance. I can't think of any reason why someone would not like this place? Admittedly I did not eat here but that's only because we had already chosen where to eat. My opinion would be ignore any negative reviews!!

    4
    « Idyllic location »

    Booked this hotel through groupon on a bed and breakfast basis. Found the room to be ok with kettle and drinks provided. Wifi worked in the room. Breakfast was a good cooked breakfast brought to you whilst you helped yourself to cereals and yogurt/fruit. Great location for Newton Abbot, Torquay, Teignmouth and Dartmoor.

    5
    « Best Western »

    I have stayed at this hotel twice now and have really enjoyed it. The room is always very clean and the bed is very comfortable. What more could I want. Very helpful staff and lots of facilties I would recommend this hotel to my friends.

    4
    « Hidden Gem »

    Lovely location tucked away down a quiet lane with stunning views.The signage from the main road was barely visible in the dark so almost missed the turn.Our room was in the main building.Easy check in although the receptionist could have been more helpful regarding room directions.We were given our room number and had to ask for directions to our room.Thankfully there was a lift as one of our party has limited mobility.The room was clean,beds were comfortable and spacious,bathroom could do with a make over as rather dated.Lovely conservatory,bar/lounge area with comfortable seating.

    5
    « Great weekend break. »

    This is the fourth time we have stayed at this hotel for a weekend break, the hotel staff are first class, rooms are kept clean, food is first class, gym, pool, sauna, steam room, are excellent. So relaxing we will definitely be back again.

    3
    « Holiday »

    Not our first visit so we knew to expect. Late arrival, very friendly and helpful night staff. All staff friendly. Decor very dated though still in reasonable condition. Good pool. Excellent restaurant, our meal and breakfasts were first class. However, problems with water system meant we had no hot water for a shower in our room on two mornings out of the three. Just as well the pool had showers in the changing rooms. Unhappy that we had to pay extra for a room upgrade because they had no standard rooms available.

    1
    « Watch out for headbords under the mattress! »

    All I can say is watch out if you are in room 309 as there is a headboard under the mattress for support! There was a headboard under the mattress a few weeks ago, we complained to management and was assured the bed would be replaced. We have just come back this weekend and yes, the headboard was still under the mattress! Again we have been assured the bed will be changed, ...watch this space!! We ended up in room 105 and the trouble with one of the beds in that room was that you could feel the buttons through the sheet. Regarding my Service score, I have voted Excellent only because the girl on reception, I think her name was Amanda was very helpful.

    5
    « sunday lunch at the hotel »

    Today we went with friends for Sunday lunch in the Hotel. To start Darius the waiter was faultless and so effeciant. The atmosphere was so special and relaxing after a difficult week. The food was excellent. We all enjoyed it so much we will definitely be back.

    3
    « weekend break »

    Hotel was okay, But more for people who want to use their car as not a lot close by to be able to walk to. Staff were friendly and helpful and the food was lovely. Room with a view would of been nice as had view of car park and motorway.

  • 4
    « Short stay, ok but........... »

    The hotel is situated next to the Teign estuary iving it a peaceful setting with views over the estuary - good for bird watching. There is a lovely walk along the footpath next to the estuary into Kingsteignton and Newton Abbot. Most of the hotel staff were friendly but not all! At breakfast they seemed over worked. Only eat at breakfast but food ok and good choice. The Passage Inn nearby and next to estuary is the place to go for evening meals if you are ok with pub food. We were woken twice early in the morning by the fire alarm going off - we were told it was because of steam from a shower in another room but this seems a fault that the hotel should have been able to resolve as we gathered it had happened before. We often found that the fire doors were left open despite signs saying to please close them. No sympathy from the reception staff over these issues and disappointed it happened a second time,

    2
    « Good food - awful customer service »

    The setting and the view are wonderful, and this had become a favorite place for lunch for us. However, at our last visit we were greeted by indifferent staff who became invisible after serving us. There was no return to check if our food was OK or if there was anything else we needed. It wasn't as if they were in any way busy - the place was almost empty and so silent we almost felt we had to speak in whispers! A little light background music would have gone a long way to lightening the atmosphere. After we had eaten and waited for some time, it fell to my partner to physically go and look for someone to ask for coffees - we had given up on the idea of a Pudding by then - and he eventually found the staff members talking together. Not good! Coffee arrived with no mint or biscuit, despite there being a jar full next to the coffee machine. Overall I can say that the food was good, no problems there except to say the menu was very limited indeed. The staff, however, seemed to have no concept of Customer Service! We will not be returning.

    5
    « 5 day break in Devon »

    Found this hotel by chance when searching for short break deals. Warm and friendly spa hotel. We stayed in the deluxe room over looking the estuary. Fantastic view to wake up to. Ate in the hotel restaurant on our first night and the food, drink and service was very good. Access to a gym and small indoor pool. Across the road is the Passage house in which provides a good meal and carvery at very reasonable prices. Although this hotel is off the main roads - you access it along a narrow road which seems to lead to nowhere - but don't worry just a short distance and you are at the hotel. This was also a great base to explore Dartmoor / Torquay / buckfast area.

    5
    « Lovely place so peaceful »

    We found this on groupon , we paid extra for a river view , it is stunning ! Breakfast was included and very good , the hotel is clean and well run , we met some people who said it was the 11 th visit , we'll be back!

    3
    « Average »

    We stayed here on Saturday night on a reasonably priced dinner, bed and breakfast deal. The hotel was extremely busy with at least one wedding party and perhaps other events. There were very few parking places left in the large car park. Check-in was very slow due to the fact that the only Receptionist on duty was engaged on a long phone call. Once that finished, we were checked in quickly and efficiently. Our room, with a balcony, was nicely located overlooking the inlet and was very quiet, which I had requested. The room was comfortable but unremarkable. There were cobwebs and 2 spiders on the ceiling but otherwise it was clean enough. The basin in the bathroom was unusually small but it was good that there were both bath and shower. Dinner was not quite as relaxing as we had hoped as there was loud, unwelcome disco music coming from the adjacent room, which was also where the waitresses went to access the kitchen. Sometimes the door to this room was closed but more often than not it was left open. Service was very slow, though the restaurant was only about half full. I ordered a bottle of Chilean Sauvignon Blanc but the wine which was brought was a French one. When I challenged the waitress on this, she said that they no longer sell the Chilean one; no apology was offered for not mentioning this earlier ? very unprofessional. The wine was OK but I bet the Chilean one would have been better. From entering the restaurant to getting the starters was about 45 minutes; the other courses came more quickly. The food was generally tasty, nicely presented and of reasonable proportion. The hake I had was on the small side and not the best; I have had much better in our unpretentious local pub. Overall, however, nothing much to complain about. It was busy at breakfast at 8.30am but our order was taken quickly. The hot food came almost immediately, while we were still eating our cereals. Fortunately the plates were very hot so we could leave them while finishing the cereals. However, the waiters ought to take more note of the guests' rate of progress. Again not very professional and it just gave us the impression that we were on a conveyor line, to be hurried out as quickly as possible! The food was good, however. I couldn't get the WiFi to work, despite the signal being strong. The Receptionist was unable to offer a solution. We found the hotel rather impersonal; while staff were polite, there was no warmth or real interest. Probably a busy Saturday night is not the best time to form an opinion but it seemed that the hotel was all about turnover and high occupancy rate rather than delivering a memorable experience or exceptional customer satisfaction.

    1
    « Disappointing »

    Stayed four days, and I'm sorry to say there are few positive things to write about. Only one comes to mind, we met one receptionist who were very helpful (don't remember her name but she was moving to Exeter). The rest of the staff was inattentive, and some were downright rude. The rooms were old, with a noisy and useless fan in the bathroom and no reading light. The only reading light was spotlights in the ceiling, this made for a very uncozy atmosphere. For those wondering, there is a path from the hotel into Newton Abbot. We were misdirected by one of the staff, but managed to figure it out by ourselves. It starts between the pub and the river, the first part looks a bit overgrown, but it opens up further down.

    5
    « Nice two night stay. »

    Our third visit to this hotel, it is rather nice with a lovely quiet location near the estuary. We upgraded to an estuary room, as the basic rooms were all booked. It was very nice, the room had been refurbished and suited us well. The hotel was very busy with 3 coach trips in, but they managed it pretty well, despite being so many people. My only criticism would be that the breakfast buffet was placed at the far end of the room, so you had to negotiate about 18 long tables set up for 8 people each, which made for a tricky return with your hands full. I would have thought it would have made sense to have it at the reception end so that all could get to it! We enjoyed the pool, it was much better than last time, in fact the whole hotel seemed to have undergone a make-over for the better. We will return.

    4
    « Nice Hotel & Location »

    Stayed here recently on business for 1 night. Fab location overlooking the river and seems really peaceful and quiet. Pub next door does a fabulous carvery. Hotel has a small pool, gym and steam room. Overall, nice hotel with decent sized rooms.

    4
    « good alround hotel »

    The staff worked hard but most of the tlme we felt they were one short. There were a few groups so maybe this had a bearing on the situation. As far as the hotel was concerned we had been before and it was as good as before. We had a room overlooking the estuary which made it better still. We went BB &EM and found the food very good. The lounge was comfortable but I would have liked a real ale!

    4
    « Excellent location »

    Stayed for 3 nights, had a room with estuary view. The view was lovely but we thought the room was very basic considering it was £130 per night. Didn't even supply any toiletries. The hotel itself had excellent facilities with lovely outside seating areas overlooking the estuary. Breakfast was chaotic at times as there was a coach party booked in and the staff struggled to cope, although most of them were very cheerful. Also we could not get a table in the restaurant as it was fully booked with the coach party, but the pub 2 minutes away was very good and we had meals there 2 nights. We went to Newton Abbot races on the Friday and the hotel was only 20 minutes walk away. All in all we enjoyed our stay.

  • 5
    « Family stay »

    Nice friendly hotel. Lovely, clean spacious room. Good, efficient and helpful staff. Great breakfast in a sunny conservatory area,mover looking garden and the estuary. Reception area very nice. Very peaceful place.

    4
    « Relaxing break »

    The Old passage Hotel was a lovely hotel for a weekend break. The views were superb and the general facilities were excellent. All of the staff went out of their way to be helpful and friendly. My wife and I went for a relaxing weekend with some walking along the Templer way and we weren't disappointed. The breakfasts were good although a little lacking in continental choice. The rooms were good and the fitness centre was very handy with a lovely pool.

    5
    « Visited to celebrate family occasion »

    My brother and his wife were celebrating their 20th. Wedding Anniversary so the family journeyed down from London to celebrate with them. We all booked into Best Western Passage Hotel and enjoyed the stay very much. Facilities were excellent and staff kind, friendly, helpful and very efficient.

    4
    « Was one of the better Best Westerns »

    Reasonable hotel, with great views if you are lucky enough to have a room facing the rear. The rear south lodge balcony's are very nicely appointed, but could do with some TLC. Leisure facilities are a very nice to have but could do with a little uplift and a deep clean, but otherwise they were very good. Staff on the main were very polite and friendly, breakfast sadly was not as good, order taken by a professional member of the staff, however delivered by someone who clearly didn't want to be at work that day. I guess we all have days where its busy and we would rather be somewhere else.

    4
    « Estuary views »

    We choose this hotel as a convenient stopping off point on our way down to St Ives, and to have a look at Teignmouth. Our initial impression was that this hotel was a pleasant place to stay. Our room was a good size, as was the bedroom. Our room overlooked the west end of the Teign estuary, at least it would have if a tree hadn't been in the way. The large patio did overlook the estuary which will of interest to birdwatchers. Breakfast was served at the table with a nice choice selection. There is plenty of car parking space at the hotel, which is immediately next to the Passage House Inn. The only odd thing was the access to the hotel that is down a narrow lane, under the A380 and over a railway line. We'd be happy to stop here again.

    1
    « insects in bedroom and uncaring staff »

    I booked a 3 day visit over the Augusta Bank Holiday for my wife and myself. On entering the room there were a number of insects walking from under the bed which I cleaned up and disposed of. Whilst after dinner I noticed that when I moved the chair there was a cobweb and number of dead insects. At the end of the second day I asked for a toilet roll as the one in the room had not been replaced, I returned later to find it stuck on the handle of the rooms door. The beds were hard with thin blankets, after the second night I chose to leave, even though I had paid for a third night. On checking out the receptionist asked if everything was OK I explained that I wasn't comfortable and she shrugged and wished me a safe journey.

    4
    « Beautiful location for a relaxing stay »

    Superb location by the banks of the River Teign. The hotel has a pub on the banks of the river which has good menu and carveru Great location for bird watchers whilst enjoying a refreshing drink. There is the main hotel and a north and south lodge across the driveway. The rooms are spacious and quiet. Nice bathrooms with powerful showers. Leisure centre is good although only used the gym which has good equipment for a hotel.

    4
    « Not too bad at all »

    After a very very last minute change of plans I had to cancel a hotel in Plymouth and find one near Paignton. Not a fan of B&B so this hotel was near ish and sort of within budget (cheaper than a Premier Inn). Easy to find off the main road. Ideally found with a sat nav as you can see the hotel from the main road but it still quite a long drive to get there once you leave it. Plenty of parking which is great. Hotel looked all in good order although a little dated, but not an issue as it was well maintained. Friendly greeting, check in nice and easy. Room easy to find. In fact a huge room, Nice and clean with a decent bathroom. Good free wifi, strong consistent signal with plenty of speed to watch Netflix with no buffering. Room had a separate desk area which was brilliant. Perfect size to get some work done. Decent TV with a good range of channels. Good night sleep. Not the best bed, but I slept well which is what counts. No breakfast as I needed a quick getaway in the morning. Check out just as easy as check in. Will be back.

    4
    « Good for functions »

    Attended recently and in the past for functions. Very well set up for this. Nice restaurant and spa. Has time share lodges and separate pub. Plenty of parking. Just off A380 so easy to reach. One or two up from Premier Inn.

    5
    « Lovely overnight stay - pleasantly surprised to be honest. Good value. Excellent service. »

    Excellent, almost stunning, location over-looking the upper reaches of the Teign estuary. Super (large) balcony room on top floor was excellent and spotlessly clean with many excellent additions for a hotel of this 'rating'. Shame no walk-in shower available in any room. Beds (two singles tied together) large but oh-so soft as to be almost unusable. Read another visitor's TripAdvisor review when there who advised sleeping 'across' the bed. Worked a treat and no backache in the morning. Sorted. Breakfast fine with plenty of choice and cooked to order. Service excellent throughout - above and beyond. Super value. Will return.

  • 5
    « Nice place to stay, would come again »

    Spent a weekend here with another couple. Although the road to the hotel looks like you're going nowhere, when you get to the hotel, there is plenty of parking. When I booked I was told there were only twin rooms left, but the receptionist said she was sure that housekeeping could make it into a double room for us. This had been done. The room was great, very comfy except for the pillows which we found too hard. Would definately come here again.

    4
    « great place to stay to tour Devon »

    Nice, room comfortable beds. Wish they had air conditioning though. Nice pub/restaurant two minutes walk away. very clean and tidy place. Restaurant on premises. Close to the Motorway to travel further afield, as well as the lovely Devon coast.

    2
    « Old fashioned »

    Great size room which was clean and had a fantastic view. We arrived after a very long journey with our 4 month old son to be told the restaurant was fully booked however we could see lots of empty tables. In fairness the staff member offered to phone a pub nearby to see if they could fit us in but I did not see this as acceptable at 8pm with a young baby! So, we ordered room service which was very poor quality, the food was delivered with a 'napkin' between the 2 meals! The 2 drinks had been poured and were not covered....yuk! No condiments provided either so as food was inedible we went to bed hungry. We were not charged for the food so at least they accepted my complaint and acted on it but overall I would say only stay here on a bed only basis.

    4
    « Great Location, ideal accomodation, needs some updating »

    Stayed here in 1 bedroom suite with large living room and kitchen. Had a great view of the river, beautiful. Accommodation was ideal for our 4 night stay, everything you could need was there. The only problem was the smell of the rooms, especially the bathroom. Had to go buy an ait freshener!!!

    5
    « Wonderful hotel with professional staff »

    Beautiful location and fabulous hotel with truly professional staff. Arrive as guests and leave as friends. Great food and lovely clean rooms with comfortable crisp beds and linen. The view of the estuary is wonderful especially first thing at sunrise from your private balcony. Great facilities including pool and perfect location to get married too. Brilliant. 5*

    4
    « Ideal base just outside of Torquay. »

    staff consummate professionals from Receptionit's, service staff to housekeeping, have no great expectations the passage house is anything more than a three star hotel, a little dated in some areas, but generally nothing less than I would expect from a Best Western brand. Located well to explore the riviera without the premium prices of central Torquay hotels.

    2
    « Not The Worst Western But Room For Improvement »

    The hotel is ideally located overlooking the Teign but in need of updating. We stayed in the main building which was more convenient. The reception was less than welcoming but first appearances of the hotel were good. On using the lift we discovered that the floor buttons are different from the actual floor numbers. US versus UK numbering. The room was large but basic and overlooking the parking area. The parking area was continuously full which meant parking across at the other building a few minutes away. Breakfast was OK but service less than efficient. The access road to the hotel is very narrow in parts and can be dangerous when confronting fast delivery trucks. We will look for alternative accommodation when next in Newton Abbot.

    5
    « Lovely hotel »

    Wonderful view from the balcony from our room along the estuary. This hotel is a great place to base yourself to visit places of interest in lovely Devon. Very comfortable super king size bed, attentive staff and a great pub next door to the hotel with lovely food at reasonable prices.

    3
    « Dissapointing Sunday Carvery »

    Whist I understand that many people want their carvery veg jazzed up in sauces, spiced-up, and their red cabbage with vinegar, there are plenty of us who want to eat plain fresh veg. Sadly,on our recent visit the only 'plain' (and therefore edible) vegetable was carrot. And was it really necessary to put a heavy layer of herbs on the roast potatoes? Also, would it have killed the chef to offer, gasp - garden peas? Seriously, why not offer a 50/50 split of plain to 'enhanced' veg on future carveries?

    4
    « Comfortable Hotel »

    Comfortable bed and an adequate breakfast. My only criticism would be the lack of electrical sockets next to the bed. I had an evening meal in the restaurant which was nice but the choice was quite limited. Service was good throughout. Will certainly stay again.

  • 3
    « Ok visit »

    Very nice location and very presentable at first arrival, Staff were very friendly and knowledgable about the area, the hotel itself is in need of a renovation, room was generally in good and clean but very dated, the bathroom had been poorly updated at some point and hot water was a hit and miss affair, all in all it was an ok visit

    3
    « Mini Break away »

    I visited here with my husband as a anniversary break away. When checking in the staff were friendly and allocated us a room over in the South Lodges. When walking into our room we were slightly disappointed as the room was sold to us with a different standard in mind. The rooms were clean and adequate however very basic! We had a balcony where we were able to see the river which was nice. The down side to this was that we were behind the pub which meant we could hear and smell the extractor fan when sitting out in the sun. We then tested out the leisure facilities which again although all were present were fairly basic. We were lucky enough that we had the pool to ourselves but wish there was a hot spa pool not just the cold. We were disappointed that the steam room and the sauna were in the changing rooms so we could not sit and relax in these together, which was the point of booking a spa hotel for our weekend away. This should have been stipulated on the website. We ate in the restaurant that night and the staff informed us they were very busy as they had coach parties in however still accommodated us and our chosen time. The staff were pleasant to us however we did overhear one waiter becoming agitated and raise his voice in frustration to another table nearby this was not at all pleasant and made us feel very uncomfortable. Food was lovely and the chefs were a credit to the hotel. Breakfast was equally lovely and the buffet and hot food were of a good standard but could with more cold fruit options as there was only prunes available . Breakfast staff were welcoming and got your breakfast for you quickly, however there there was one older gentlemen that could maybe do with smiling a bit more as he appeared to be very grumpy. On our second night we decided to have a late night drink in the bar, the night manager Steve was friendly and provided us with a good service. Our key did cause us problems however as 3 times it completely stopped working and the reception staff had to come and let us in! Overall a lovely and simple weekend (suppose they are right when they say the company makes it!) however some slight disappointments which I feel could have been avoided had advertising been more appropriate or in depth.

    4
    « Good rooms »

    This is an extended hotel with a number of buildings on either side of the lane that runs to it. We stayed in the North Lodge which was fairly new and the rooms were purpose built, well appointed and furnished with everything you would need. Breakfast was served in the main hotel restaurant and offered a good selection, Check in and out was both efficient and polite, great place to stay.

    5
    « Excellent »

    I came here with my fiancé for a weekend and it is just lovely...everyone is friendly and helpful, the food is delicious, stunning views from the room, all very clean and the pool is fabulous...would recommend this place to anyone who wants a romantic getaway and for families as it's very child friendly and I witnessed the staff being great with the children..will definitely return!

    5
    « Peaceful location »

    Set overlooking the Teign estuary this modern hotel offers good accommodation and food. The rooms are tastefully decorated with all the usual "extras". Very comfortable bed and large fluffy towels. No air con, but fans are available, The superior rooms with a balcony overlooking the estuary are well worth the money, bring your binoculars. Breakfasts comprise the usual buffet and a selection of hot dishes cooked to order. If you are not watching your waistline try a cream tea in the View conservatory. The staff could not be more friendly and helpful.

    4
    « Comfortable hotel »

    It's a Large hotel but because its spread out its not high rise. If your allocated a room in the south lodge you would get wet in the rain 4 mins walk outside from reception. Some rooms have a good view over the river estuary. Pool & spa area was what was expected We booked 2 rooms allocated on different floors?? Would have been liked to be closer to our friends. It's our second visit so we knew how to get there, but it's very strange way to get to it MORE SIGNS needed.

    4
    « Friendly staff »

    Bright and airy hotel with lovely facilities and excellent food. Staff very attentive and friendly true credit to the hotel. Rooms fresh and clean well done to housekeeping! Beautiful location by the river, only slight downsides would be very hard mattress but that's a personal point of view, the noise due to a close by busy A road wasn't a plus point but that's nothing to do with the hotel.

    4
    « A lovely stopover »

    Stopped over on our journey to Cornwall. Stayed in the South Lodge, separate from the main hotel. We got a lovely surprise when we went into our room, we had a balcony looking over the water. We didnt expect this and it was a lovely surprise. The hotel was clean, comfortable and being alongside the river, it has beautiful surroundings. Breakfast was good, excellent service. Overall, a really great place, would thoroughly reccomend it! My partner and I ar hoping to return soon :-)

    4
    « Decent Hotel in a beautiful location. »

    We arrived as part of a coach party for one night in August. We were allocated a room in the North Lodge away from the main building, which unfortunately didn't have a lift. This must have affected some of the coach passengers. The bedroom was ok as was the bathroom. A large bed was available which would have slept 4 people comfortably. The grounds of the hotel look out onto the river teign which is quite beautiful. We had breakfast which was quite adequate. The coach driver had some difficulty locating the hotel.

    3
    « ...average...needs a makeover & more staff »

    We stayed here whilst down in Devon for a three days.... First impression was that it looked okay....however, scratch the surface and there are problems... Check in was supposed to be from 2pm...we timed our arrival at 2:05pm....room wasn't ready....wasn't ready for another 45 mins....we waited with all our luggage in the Vue Bar....didn't get offered a complimentary tea or coffee due to the wait... We eventually got to our room, which wasn't anything special, it was just okay....however we booked as a family of three....but only got two sets of towels and two mugs...I know it's a minor issue...but when you book a family room for three, you expect "three" of everything....even a packet of two biscuits....no, there were three of us...add an extra packet of biscuits! Anyways, the facilities were "okay"...bathroom looked a little grungy...one of lights worked sometimes.... Same can be said of the bedroom. Bed was okay, but walls looked a little dirty...(a lick of paint was needed). We used the pool...but I wasn't at all impressed with the men's changing room....no cubicles for any privacy. Steam room & sauna were actually in the changing rooms...the floors were sodden, with pools of water everywhere. Trying to get dry was an art form in dexterity. We didn't eat in the hotel restaurant, but we had drinks in the Vue bar and a burger late one evening. One barman I think was new to the role & I'd suggest some additional training be given....as I thought a 'brandy & coke' was easy to figure out?...a single shot of Talisker was probably harder...but to proceed to pour the shot into the measuring vessel, holding it over my glass & pouring the whisky all over his fingers....I would have complained, but I'd been waiting for at least 5-10 mins already to be served...(I was the queue!)...the young lady supervising him should have stopped him from serving it to me....she just looked on oblivious... The Vue bar/eating area could also do with a clean...lots of cobwebs with flies over the lights and pictures....least the spiders were getting served. Our snack of two burgers though were nice. My salad was limp, but it was a good burger. We didn't have breakfast here, mainly because it wasn't included in the very steep price we paid and reception never asked us on arrival if we wanted to book at all....so on two occasions we went elsewhere, 5 mins away by car)...similar prices...better service!

  • 4
    « Nice short break »

    My partner and I stayed here for a long weekend Fri-Mon in July 2016. The weather was kind, so the wildlife around the hotel really was wonderful (bunnies and rabbits right outside our hotel window). The staff were generally helpful and the room was kept clean everyday. The rest areas, restaurant and balcony were all very pleasant and the pub across from the hotel was right on the water and the staff were very welcoming. The only real downfall for the hotel is that it is a little dated and our room & corridor had a noticeable 'musty' odour, which you can only really notice when you are initially entering these areas. Also the bed, whilst lovely the first night, was very used and therefore very very soft, so by the third night both mine and my partner's back were sore (as we are used to a firm mattress). We did flip around on night three to lay a different way which helped a little. Overall we did have a very enjoyable stay and the staff are very friendly.

    5
    « Excellent Overnight stop »

    Very comfortable - had a family room for a bit more room. Other family members had rooms too. Breakfast cooked fresh to order and was very well presented. Good leisure facilities pool, sauna , steam room with separate sauna and steam room in each of male /female changing area. Lovely terrace overlooking the estuary. Didn't eat here but went to the Bell in Kingsteignton which was fantastic and a £3.90 taxi drive away. Would stay again if in the area. Friendly staff.

    4
    « short overnite stay to visit family »

    Everything in the room was smart and room was spacious but very stuffy and as we were on ground floor next to roadway we did not want to leave the large window open;there was a fan in the room that we were able to use.

    5
    « Fantastic location great for lots of surrouding venues excellent facilities »

    The facilities are great, lovely swimming pool, the location is perfect for so many surrounding venues. Close to so much, perfect for families and couples alike. We had an apartment that was excellent for family of 4. The upside down layout was quirky and great with balcony overlooking estuary. Facilities in complex and room were spot on, local shops very close, 2 restaurants on door step in hotel and local Inn, nice walks. Highly recommend this place as a base as it is so well located to visit so many places of interest. When you get home, chill in the small but lovely pool then sit in the Inn over looking estuary have a cold drink and meal, you can't go wrong.

    5
    « Wedding & stay at hotel »

    We had our wedding reception at The Passage House this weekend. Our experience was great - the food was fantastic, the staff were attentive and couldn't do more to help you, our room was lovely with spacious balconies and a gorgeous view of the estuary. I would recommend opting for one of these rooms on your say if you can. The hotel is clean and beds are comfy. As an hotel guest, I thoroughly enjoyed my stay, as did my family who travelled down to stay with us. They used the pool and the kids had great fun. As a couple having our wedding reception there, I can't fault our experience, and we wouldn't hesitate in recommending the Passage House to people for events. Their wedding co-ordinator is an absolute credit to the hotel, also!

    3
    « Mini Break »

    Hmm. I'm reluctant to have to bring up things I wasn't happy with but I think it's only fair I mention the ups and downs. We arrived at check in time....after a five and a half hour journey, hot, hungry and thirsty. The receptionist, who didn't even stand up to speak to us, thought our room wasn't ready due to staff absence. She said she'd check. 50 mins later she said it was ready. That delay made a huge difference to our plans as we'd travelled to see relatives which consequently was a shorter visit than we'd hoped. Had we known we'd have to wait so long we could have gone for lunch or at least got a drink, to be offered one would have been nice. So 6am breakfast and nothing til 7pm dinner :/ The room was fine. Unfortunately we only had 2 of everything and there was 3 of us. We mentioned this the following day and a receptionist was kind enough to offer to bring us another bath towel and cup. We shared the 2 biscuits :/ Disappointed room faced railway and not lovely view. Trains not particularly noisy but do wake you up. Light over bathroom mirror occasionally worked. Expelair didn't, hence bathroom was like an oven. Thank goodness for the fan in the bedroom. Clean and comfortable bed. Breakfast finished early so we ate that elsewhere. Had a meal in the bar one evening which was lovely. Our daughter wasn't hungry so asked if she could just have a side order of chips. Unfortunately they forgot. ..but some cooked from frozen ones arrived 10 mins later with an apology that they'd run out. Lots of cobwebs full of flies on the lamps and wall lights over the tables which was off putting. Another guest eating was getting dripped on from rain getting through the conservatory roof. Another gentleman guest had a problem with a receptionist. ..I won't go into detail but I heard the whole thing. He was shouting quite loudly for all to hear...language not great....he was at the table behind us. A member of staff was very good at calming him down, which was fine until the receptionist concerned marched over to talk to him, it got heated again. Whoever was at fault the bloke like us would have liked to have had his meal in peace. An apology to us would have been nice. From an overhead conversation it sounds like something similar had happened the night before. My husband went to the bar for a drink. The young man seemed unsure what was what and was very flustered. Someone came to help him. Sadly he still passed my husband his glass of Talisker even though the young man had poured a lot of it over his hand to get it into the glass. Husband didn't like to complain as he thought maybe he was new especially as he didn't understand the concept of contactless payment either. We used the pool, girl sitting playing on her mobile at the desk was very helpful when we realised we needed a £1 coin for the lockers. No changing cubicles in gents. We didn't go to the Passage Inn for reasons you can look up your self. So what an experience! Amazingly I'm going to say that this is for the most part a clean hotel with lovely modern decor. Food was lovely. Staff were good with us to a degree but maybe under pressure due to there not seeming to be that many of them. I didn't quite know how to respond when upon leaving the receptionist asked if everything had been ok.

    4
    « Excellent ambience »

    This was our 6th visit we try and stay for our anniversaries. The hotel has a lovely outlook we always have one of the suites. Breakfast is really good always hot. Evening meal us pricey but there is the pub at the bottom of the drive which us good value for money

    5
    « Nice setting »

    Lovely hotel nicely situated in quite setting, very clean and good facilities. The only funny thing I didn't get was the 1 pound rent a towel for the pool. The pub which is just down the road 50 yards is a place with lovely scenery and nice food although at times can get busy should there be a coach arrival.

    3
    « Dull food, Very noisy room »

    Stayed in room 44 right next to the very busy road - very noisy, no aircon in the room so had to open the window, which meant a very disturbed nights sleep. Ate in the pub, the food was very dull. The side order of vegetables was grey, it had clearly been left under the carvery lights for far too long. My stilton & pear salad was dull too. Breakfast wasn't much better, the buffet was sad & severely lacking choice. Even croissants had to be specially ordered. The cooked breakfast was cooked well including poached eggs. The fruit looked terrible. The view of the lake is lovely, so well worth paying an extra £15 for a quiet room with a good view. Pool doesn't open until 8am so no good for business people. Overall disappointing.

    3
    « Could of been a 4 out of 5 »

    This hotel is in a great setting Hotel is a bit spread out. We were in a lodge and would of preferred to be in main hotel. Only 60 seconds away though. We had a great view which was a plus The hotel room was generally clean but we noticed 2 large spider webs that we had to clear. Made me think about cleanliness? If not for that would of been a 4 Bathroom was clean and shower great Breakfast was equally good and plenty of it. Set me up for the day!! The bar was quiet but next door to the hotel is a little pub right on the water. This seemed really busy as a restaurant and was nice for an evening drink I would recommend this hotel - good value for money - but they need to be more observant on the cleaning

  • 5
    « Another great stay »

    Been here a few times now, The service is always great friendly staff and the rooms are lovely too . We used the swimming pool and other facilities available for the time we were there Thank you for a great stay see you next time.

    5
    « A great stay »

    We stayed here for a five day break in Devon. The hotel is ideally located for easy travel all parts of Devon and there is plenty of parking. Hotel is clean and staff are friendly and helpful. will stay here again when in the area. Breakfast was good and plentiful but we did not use the restaurant. we did use the Pub on site which served good pub food.

    4
    « comfortable and friendly »

    Stayed for one night on 27 the July, we were greeted by a friendly receptionist. Check in was quick and we were on the way to our room within minutes of arriving. The room are a generous size with a king size bed, we had a towel sculpture. On the bed which was a nice touch. The view from the room was overlooking the estuary. The towels in the bathroom were so white and soft, I've stayed in a 5* recently and the towels were not as nice. We never ate at the hotel but used the bar facilities which were clean and comfortable. We enjoyed our stay and would absolutely stay here again and maybe next time I will make use of the pool and gym.

    2
    « Great potential but lacks basics »

    Stayed here for 2 night on a business trip. The internet was pretty much useless and after about 8.30/9pm the TV seemed to lose signal to most channels. Staff did try to help but couldn't or 'there was no maintenance available'. Seemed to be very few staff available so often had a long wait to be served at the bar. On a positive note, the hotel has a lovely balcony to enjoy the sun. With some attention to detail and some upgrading of facilities, this could be a great hotel. Sadly I wont be returning any time soon!

    3
    « Passage House »

    Rooms look nice, but limited natural light and difficult to regulate room temperature. Vet large bed which is comfortable until you over heat in the room. Food in the pub was good and also the quality of produce for the breakfast was good. Small gym, but has everything you need.

    4
    « Lovely hotel with views over the Teign »

    Lovely hotel with picturesque views over the river Teign estuary. One needs a deluxe room to have a balcony. The hotel could do with a little makeover, particularly the restaurant and too much attention given to the coach parties. This made the restaurant look very unwelcoming. The food was delicious.

    2
    « Mr soamesb »

    Stayed here for 2 nights.The first night was in a double room and I was completely happy with everything. I stayed over a extra night so booked a family room.Had a decent meal at the Hotel and was happy with the room until I used the bathroom.On entering it stunk of BO or like a heavily used squash court.There was a issue with the drainage as when you run the water it filled the bowl even when you reduced the flow.There was no soap in the dispenser either. Overall for a paying customer the basic things were poor. I wrote a letter to highlight these issues and even mentioned it when checking out.But over a week's gone by and I've not heard from them. Would I stay there again...probably not!

    5
    « Wow - service above and beyond »

    Just popped in for a quick bite for lunch, and the super friendly lady serving the food outside gave my dog a hefty slice of beef, so he wouldn't pester me for MY lunch. Bowled over by this unexpected gesture, recommend this place for the service and food, never been disappointed ??

    5
    « Stunning views »

    This hotel was chosen for its location. I decided to book a deluxe room that had a private terrace with the most stunning views of the tidal estuary. I was not disappointed. Being able to watch the tide flow in and out from the privacy of the terrace was spectacular. As was the sunrise across the estuary. The room was spacious and well equipped. Sleeping with the balcony doors open was a pure delight. The staff were most helpful and courteous and the smoked haddock and scrambled egg breakfast was delicious!

    3
    « Fabulous Outlook - Let Down by Food and Service »

    Stayed here for a walking weekend - the hotel has an amazing view and is perfectly placed for walking the South Devon Coast. The hotel is on several sites and it is a little frustrating to check in and then have to go across the road to find your room - almost like being in an hostel! The rooms were clean and reasonably well equipped - the lack of air conditioning was an issue as the room was noisy if the window left opened but not insurmountable. The wifi did not work across the road although we were assured it did - again not a major problem just an inconvenience! The food for breakfast was lovely although (with a couple of exceptions) the service slightly surly - the dinners were at best mediocre - the first night it was quite dreadful, the second basic but 'ok'. We were in a group and therefore had a set menu (think 1980's) but even so there is no need to not add flavour to food - the Chicken & Leek pie was perfectly respectable but tasted of nothing. The 'normal' menu looked lovely but we weren't even offered it as an alternative (even at a premium) which is unusual. It was disappointing, what was more so when one member of the group had no hot water for a shower (after a very challenging walk!) she was told basically 'tough' use the swimming pool showers (over the road!) or have a free glass of wine - other than that not particularly helpful! As I said great location and with a bit more thought and in particular to the menu could be an amazing place to stay.

  • 5
    « Brilliant Place To stay »

    Stayed here for a weekend with my family and can say the lodges are absolutely lovely very clean and well maintained the area is beautiful .. So very relaxing and well worth the money!!! Staff are also very helpful. Would definitely recommend to anyone and will definitely be returning soon .

    4
    « great staff »

    Great staff, great breakfast. Hotel is a little tire round the edges. The manager could do with a walk round. Saying this it was a good stay. Room was comfortable, clean and a reasonable size. Lacked character.

    3
    « Average and comfortable hotel ideal for a stopover »

    The hotel was easy to find and had plenty of parking available. The rooms are fine with TV, good shower and decent bed. Unfortunately our room did not have a view, only of the car park!! The staff are friendly enough. It is ideal for a cheap and cheerful stopover in the town.

    4
    « Stunning location, shame about the bed »

    The views down the estuary are ever-changing and, from the top floor room (308) I sat for ages just watching the birds moving as with the ebbing and flowing of the shifting shoreline. Pre-dawn the following morning, the tide was in, the estuary was mirror flat and the light coming up behind the Ness at Shaldon was stunning. The rooms are neatly appointed but the bed was like rock and, on the hottest night of the year, having a winter-weight duvet made for a steamy night (in the wrong way!). The Newton Abbot by-pass may thunder past very close to the hotel but the rooms are neatly shielded from the noise, enabling us to sleep with the French door open, listening to the sound of the curlews. The night that we stayed, the hotel was hosting a wedding party and the noise from that went out the back of hotel, away from the rooms and so we never heard a thing from our room.

    5
    « A pleasant surprise. »

    Not knowing anything about this part of England, we chose the Passage House Hotel from our Best Western catalogue. It was interesting finding the hotel tucked away down a quiet lane! On arrival we were shown to our room - very comfortable and attractive. Next morning it was wonderful to have breakfast overlooking the Teign estuary and we were amazed to spot a couple of white egrets amongst the flocks of birds. We found that this hotel was in an excellent situation for visiting south Devon.

    4
    « A modern Coaching Inn »

    Used this hotel for a recent UK vacation, to be used as a base to visit the Torbay area. Good quality room in one of the adjacent two annexe lodges. Clean, and comfortable beds. Only issue with the room was the poor TV reception, which, even though was reported when we arrived, had not been resolved when we left 8 days later. Location gives quick and easy access to the A380 main road. Major occupancy every evening was obviously as a result of a contract booking by one or two European tour companies, but wasn't a problem, as being on vacation, we had breakfast every morning, after the bus(es) had left! The adjacent Passage House Inn pub, less than 50m walk towards the river, serves excellent food and drink, with a comprehensive Carvery.

    5
    « Passage House »

    The hotel was extremely good. The rooms were very clean and comfortable. I would recommend the hotel to all my friends. I hope to stay there again. This time I didn't eat in the hotel but will do when I return. The facilities are excellent and the pool is a must,

    3
    « Superior Rooms? »

    The location is good we had a room overlooking the Estuary, with a balcony. That was a bonus. We wanted a drink on the terrace when we arrived but were told we could not use the area as it was a private party. Pity they didn't bother to tell us when we booked. We booked a Superior room which was expensive. That would have been fine if it had lived up to its expectations.=, but sadly it fell far short. We had a carpet that was threadbare near the door leading to the balcony and mould in the bathroom. The mould was taken seriously and housekeeping did bleach the area it looked better but very smelly. This is the first time we have stayed in a hotel or even B&B where the refreshments in a double room occupied by 2 people consisted of, 2 small bottles of water 2 T Bags 1 Hot chocolate a couple of coffee sachets and 1 packet containing 2 biscuits. Economising has obviously hit hard at this hotel. If you do stay at this hotel bear in mind that the basic rooms are probably no worse but cheaper. also be prepared that if all the bathrooms are the same, the baths have very high sides which may be a problem for some. I have sent an email to the hotel but am still waiting for a response.

    5
    « Light lunch »

    Good value, lovely food, reasonably priced drinks. Great view over the river. Service was friendly and helpful. Improved menu choices from sandwiches to main meals but all appeared to be prepared with the same degree of care and attention to detail. Ideal for the occasional drink only, a light lunch or dinner with all the trimmings.

    5
    « Picturesque Location »

    We spent 2 relaxing days at this lovely location situated on the banks of the River Teign. Very good menu in the attached pub/restaurant. Lovely,welcoming atmosphere. Good value and carvery always available. Would definitely recommend.

  • 5
    « Best Western Wedding »

    Having been to a number of weddings over the years I can honestly say that this was the best wedding I have ever attended. The room was beautifully laid out and prepared. The food was superb and the service was second to none. The location is just perfect and I would suggest to anyone who is looking to book a wedding in the Torbay area or else where to check out this place before you settle on somewhere else.

    2
    « Could be so much better »

    The location is great, especially if you like bird watching but almost everything else lets it down. The room was hot and stuffy with no air con and the automatic bathroom light didn't switch off most of the night. The 4' 6" bed seems very small when you're used to a bigger one but that's not the hotel's fault. Whilst there is wifi in the rooms, it's a fragile connection that drops in and out all too frequently. It was breakfast that really did it for me; the only fruits available were prunes, grapefruit and a few apple slices, no yogurts, no do-it-yourself bakery etc. so I ordered scrambled eggs (advertised as creamy scramble eggs on the menu) with bacon and white toast. I actually got dry, crumbly eggs, no bacon and brown toast! I pointed it out to the waiter who claimed to be having a bad day - that's unfortunate and happens to us all but, as a paying customer, I don't expect someone's bad day to ruin my breakfast, particularly when I ordered something very simple and all 3 elements were wrong. The waiter returned with same eggs on the plate (now even more dry and crumbly), bacon and slim pieces of rubber masquerading as toast. The bacon was ok but the eggs and toast were inedible so I provided my own breakfast the second morning. We had dinner in the sister premises both nights we were there and it was ok, average pub grub and carvery. On the whole this place is ok if you don't expect too much and only stay a night or two at the most.

    4
    « Very popular and therefore very full or busy »

    A second visit on the spur of the moment; no prior booking but the receptionist located one spare room and offered it at a reasonable rate. The room was excellent with wifi service, tv, large bed lovely bathroom and a balcony!. Some stunning views over the wetlands area. The restaurant has a very good rating but was avoided this time due to being a bit busy with coach parties. Although tucked away a little its only 10 miles from Paignton and even closer to Torquay and Newton Abbot. Theres plenty of parking. Bar was still open after 11.00pm A very nice best Western.

    3
    « Two Nights in Newton Abbott »

    The Passage House is located on the mouth of the River Teign with excellent views of the river mouth with beautiful (when not raining) view of the wetlands. Finding the hotel without a GPS can be a challenge since it is off the beaten path. Check in was easy with a friendly and helpful receptionist. The hotel is old and could use a face lift. However the rooms were clean and the bed was ok. The restaurant was very good with friendly staff. One could tell this hotel was used a lot by bus tours and was setup to handle large groups. One of the best features of the hotel was its location. It is close to the seaside town of Teignmouth about a 20 min drive along a narrow scenic road to the coast. Highly recommend spending a day there if you have the time.

    3
    « Chilling Weekend »

    Stayed here once before and thought it was okay. Only stayed this time as hotels were very full in other locations close to Torquay. Room was lovely, on the second floor, with balcony with stunning views of the estuary.Dressing gowns and slippers were provided and on the day of arrival the towels had been arranged into swans which was a nice touch. Room was very very hot though. The towel rail in the bathroom is permanently on which I'm sure is lovely in the winter but not this time of year. They had some very trendy cups and saucers in the room which I'm sure they thought were a good idea but they were square!! Not the easiest cup I have ever drunk tea out of, no matter how hard I tried most of it ended up in my lap. May be an idea to stick to round. The breakfast in the hotel is adequate but think a hot/cold breakfast buffet would be more economical and simpler and take the stress away from the staff who were serving. The food in the pub is also okay but the service is awful. Tables are not cleared away quick enough and are very sticky to touch. The staff could also do with some training in customer service as they fail miserably. We did use the pool/spa but don't like this one very much as both the sauna and steam rooms are single sex only and situated in the relative changing rooms. Bit strange if you go away as a couple and want to use the facilities together. The hotel is an ideal base to visit the various different areas surrounding it, Torquay, Teignmouth etc. All in all the hotel was okay as a base but it could do with a little tlc as parts of it are quite tired. The outside areas could also do with tidying up, some of the pots on the patio were actually either empty of the plants in them were dead, not a good look. Surely they should all be filled by now ready for the summer months ahead. This hotel has stunning views and really should make more of an effort inside the hotel and with their staff as it could be stunning.

    2
    « Not the best customer service... »

    After having looked online my friend and I decided to visit the Passage House Hotel to make use of their spa facilities as it is advertised online for non residents to use. I am not one to ever write a poor review as coming from a hospitality background I know that it can be damaging for a business however I was so deeply unimpressed and so disappointed by the level of service I received from the "reception team" we decided to give the passage house a miss! I arrived and went over to the reception desk, well you would have thought I had just spat on the desk rather than ask a polite enquiry by the way the receptionist glared back at me! Not a smile not a hello nothing! I was then told by another very unpleasant receptionist that the only way we could use the spa and pool facilities was if we dipped and dined for £10.00. I was more than happy to pay that to use the facilities and we had already decided that we would have a spot lunch there anyway so I agreed and asked if I could take a seat and wait for my friend. After taking a seat and purchasing a sparkling water while I waited I sat and felt so annoyed and unwelcome when my friend eventually arrived we decided to give the passage house a miss and take our business elsewhere. It's a shame because like I said having to have lunch at the hotel after we had swam was no problem for us at all it is a stunning location and the menu looked great online! However after the welcome I received and the service behind the reception desk there was absolutely no way I was going to spend my money there. After reading a couple of other reviews I can see that they may have an issue with staff who clearly don't want to be there and are not afraid of showing it! I certainly got that impression while visiting, I know that first impressions really do count and when you are the face of an establishment you should always make a customer feel welcome! Whether that's someone who is staying for a week or someone who will be there for a few hours it all counts and I think some customer service training is much needed at the Passage House Hotel and I certainly won't be recommending any friends, family or collogues to pay a visit.

    5
    « Very nice place to stay »

    I only managed to enjoy the room but for the money I paid I was extremely happy !! it was lovley and cheaper than the premier inn + loads better !! The view is amazing and hope to visit again soon try out the rest of the facilities.

    2
    « Comedy Lunch »

    Went for a spot of lunch 6.6.16......was like being caught in the cast of a Carry On Film Set! Greeted by 2 Miserable bar staff who looked like they really wanted to be somewhere else. ordered drinks and 1 x Beef & 1 x Ham Sanwich with dressing, what could be easier? waited for approx 3/4 hour, then was awakened by a waitress screaming "Table 64", we were 54. Table 64 started eating their offering.....we waited another 10 minutes and were then served some sandwiches that looked like an Egyptians Sandle and side salad that looked like it had been cooked!! we proceeded to explain that the food we had been given was not as ordered and we realised that Table 64 were munching through ours. they satff said they would sort it.......15 mins later an embarrassed waitress then came out and asked us for our order again sa they had forgot what we wanted!! we made our excuses and left we a full refund. however the Staff member was most insistent that we put this review on Trip Advisor so the bosses and management could read this as this was happening time and again. overall dirty premises, tired décor, some very uninterested staff (some were nice). as locals we were very alarmed at what was a go to destination locally is being run into the ground by lack of investment. if you want to go to a hotel near the river for a meal and drink, look no further than the Coombe Cellars Inn across on the other bank.......you wont be disappointed.

    5
    « Our Daughter Wedding »

    What an amazing place, the venue, the food, the service, the staff we couldn't fault a thing, they were so professional, Chelsea was amazing she was non stop from Friday night went we set up the room, all day and night Saturday and back again on Sunday morning. It made our Daughter and now son in laws day perfect. We would recommend anyone to have a wedding there. The hotel is lovely the rooms were spotless. Thank you so much to all the team.

    2
    « Ignored to mention »

    As with any hotel i review, it's based on a nights sleep, as this affects next day holiday or next days work. While the website and other reviews mention the nearby river and views you can pay for, what they failed to mentioned if you don't have one of these rooms, is that you can get the room that is literally 20 meters from a dual carriage way. So after a 4 hr drive, and arriving at 1-30am, very tired, I endured 18 Wheelers and cars for the remainder of the morning till I left. Unfortunately this isn't where my bad experience ended. The bed was exceptionally old and worn, so much to the point , that where it wasn't used in the middle and worn on the side you felt like you were sleeping on a slope and rolling to the one side. As others have mentioned, everything is very dated. The bathroom however , had at some point recently had a makeover, which was good, but lack of attention to some minor points, highligthed laziness. example, the silicon around the 3 edges was only done on 2 and the old silicon still in place. same for the sink, just not finished on edge, exceptionally minor, just makes you wonder why... on a positive note despite the old state of everything cleaning staff kept it clean as best they could. Breakfast, cheap cheerful, fry up, not much to say here. Table I had first seat was broken, and the table was covered in sugar ??? guess as the them for my stay went this was expected. On leaving I was asked about my stay and highlighted not great due to noise etc, response , "oh....... have a nice day" . no apologies, nothing , so I guess this was a common complaint front desk staff were used... Despite all the previous good ratings which I used, hopefully this gives a better reflection of the true hotel... wouldn't recommend nor ever stay there again. o

  • 4
    « Lovely views from hotel rooms »

    Stayed overnight at Passage House Hotel due to business and spent a pleasant evening watching the swans and egrets on the river from the room. Room was slightly warm but hotel had thought of this by providing a fan in the room. Room service was excellent.

    4
    « Hidden Gem »

    We stayed here a few nights on a short tour of east Devon. It is a little hard to find as is tucked away down a lane that looks less and less likely to be the right road as you go along but once there we were greeted by very friendly and accommodating staff. The room was in the Lodge part of the building and was very nice, a good size, clean and warm. The bed was comfy and the bathroom modern. The food was very enjoyable (we had dinner and breakfast x 2) and found it good quality and value. If you like fish would recommend the poached haddock or kippers for breakfast .

    3
    « Wedding Reception with Great Views »

    We were part of the wedding guests so events were driven by the wedding. Waiters and waitresses very efficient. 3 course meal, where hot food was hot and we all had enough to eat (main was chicken, mashed potato, 3 veg). Best bit are the views from hotel and the opportunities for photos.

    4
    « Lovely Staff and good restaurant »

    Stayed for business as needed somewhere to stay close to Teignmouth, the staff were always willing to help and had a few meals in the restaurant which were lovely. Also went to the pub most evenings which had great food and a nice atmosphere :) would definitely come and stay again.

    3
    « I just cannot stand being ripped off..... »

    I arrived late in Newton Abbot for compassionate reasons...the restaurant I ate at arranged a room for me at this Inn. They said it was the last room...always the last room!! Never only two or three rooms left...just the last room. What do you do...you take it at the inflated price of £114.00 'without breakfast!' Of course without breakfast, it's NEVER included. So a taxi gets me there I ask again ...last room? they offer me no other...the room is a double with single beds... and wifi is available and so I log on. Strange, the same hotel is still offering rooms at 68 Euros for the night. Luxury, standard etc. and so I attempt to make a reservation... all systems go! room is available at round £80-85.00 So tell me again....why the last room and why the inflated price. Are you that good that you can float the prices as you want to? I will never attempt to stay there nor will I ever recommend it...

    5
    « Great night great morning »

    From the towelling swans to the fantastic view of the estuary this is a place of quality service and pure relaxation. The reasonably priced bar menu offers light evening meals to a good standard or the restaurant menu provides a range for entertaining. 5 stars for everything. Faultless!

    5
    « Yet another great stay! »

    Second time of visiting and very happy. Coming back next week for seven days. Looking forward to seeing all the friendly helpful staff again. This time its a solo business trip but know I will be made to feel welcome. Chose Passage House Hotel even though it's 40 mins away ftom course because it's so friendly and comfortable

    4
    « One night stay on way to Funeral »

    Lovely location up a little road (signposted). We were in the North Lodge rooms ok but with a little bit of room noise. There is a nice pub overlooking the river and the view at breakfast was excellent as was breakfast cooked fresh. For most people not a factor but close to Torquay Crematorium

    4
    « Great Location »

    The Passage House is set near a nature reserve, but is very convenient to reach from the main road. A great location in good weather. I haven't eaten there, but the accommodation represents good value, and the staff are cheerful and efficient

    4
    « A nice xmas break »

    The family and I booked two appartments together. They were very nice and comfortable. The appartment had seperate bedrooms and a lovely balacony. There is a pub on site which is nice and it very central by car. We stay over xmas and the hotel was very quiet. The weather was shocking but the children where kept busy with swimimng and a games room. I would recomend it for a base but you do need to drive to get anywhere

  • 5
    « Fabulous hotel & location »

    We have stayed here several times now and love it. The location and view are amazing & the hotel has such a relaxing atmosphere. The sunny conservatory & terrace area are lovely. A perfect base for exploring Devon. Staff are excellent, very friendly and helpful. We stayed in the main hotel, where the rooms are spacious & beds are large & comfy - bathrooms are clean & fresh, if a little dated. Would recommend paying the extra for a river view room. If I had to be picky, the pillows are rather hard & it would be nice to have toiletries, rather than the soap dispenser over the bath. I enjoyed the pool, gym & sauna. Everything very clean & well maintained. Showers good. We didn't have breakfast but had lunch & supper in the bar - delicious food & very quick service! On the second night we ate in the pub - which has a nice atmosphere & well cooked pub grub. Looking forward to our next visit!

    5
    « Great views »

    This hotel is at a great location over looking the river and close to Newton Abbott. Very nice clean hotel with great lodge rooms all with a river view and balcony. There is a lovely walk along side the river which will get you into the town centre within 20 mins. We always stay at this hotel when we go to Newton Abbott.

    2
    « Disappointed »

    This is our 5th annual visit to this hotel where we meet up with friends and we are extremely disappointed with the deterioration not only of the hotel but the attitude of some of the staff. We can only reiterate what a previous reviewer mentioned that this is now the worst hotel we have stayed in. The odour from the sewage works across the estuary are very unpleasant if the wind is in the wrong direction. The rooms for some reason are exceptionally hot, making it uncomfortable to sleep even opening the windows doesn't help as you then have traffic noise from the by-pass & intercity trains zooming past. The breakfast was very inferior with us being hassled to order before we had a chance to read the menu - and we weren't late 9am - our first morning, 2nd morning we specifically requested toast with our breakfast order so that it wasn't cold after we had eaten our cereal, but the empty plates and glasses were not removed the whole time despite staff continually passing our table, necessitating us to remove used plates, glasses, & cutlery to an empty table. Obviously the hotel hasn't been moved since our last visit, but it is amazing the things you overlook when you treated with courtesy, respect and a happy face, not the unsmiling cold reception we received when as a rewards card holder, having phoned prior to my stay to request early check-in & room upgrade, I was advised that the room upgrade would possibly be available at check in, to be told at reception that my card no longer qualified for complimentary room upgrades. I would further add that having stayed in Best Western Hotels both here and abroad it is not unusual to be greeted by name and even offered the same room even after a gap of 3 years. If this had happened at your hotel you would have discovered that despite a nice stay last year there was a major problem with my bill at check out and for a week afterwards which your customer service representative Carly had to resolve. In these circumstances I feel sure it would have been in your best interests to 'go that extra mile' to ensure our continued return and goodwill. I would end by saying that due to our experience this year my husband and I and our friends are reviewing our plans for next year and any interim visits we might have planned.

    5
    « A lovely surprise »

    When we finally found the passage hotel, the sight that greeted us was the River Teign at quite a wide part of the river. There was a walk that could have taken us to Dartmoor, but we did not do because poor weather. The staff at Passage house are well trained - you could tell that but also all were very friendly & helpful. This hotel is a good classy base for visiting & seeing lovely DEVON. We'll be back

    4
    « Wedding reception »

    My husband and I was staying here for 3 nights,while attending a family wedding reception at hotel. We loved it.clean,good facilities,friendly helpful staff.good breakfast.will go back.drink a bit pricey.pub at the back of hotel is also a nice friendly place to chill out. Harper's from scotland

    5
    « A good base »

    Great staff, lovely rooms, very clean and tidy. Got a deal off of Groupon to stay 2 nights and was very impressed. Only really used the hotel as a base for doing other things like Torbay, Paignton Zoo etc.. but was extremely impressed with the room and value for money from the deal. Was able to use the indoor pool, steam and sauna rooms for no other charge other than £1 for a towel.

    4
    « Very enjoyable stay »

    A group of three of us stayed for three nights from 1 - 4 April on a b&b basis. We were based across from the main building. The rooms were very comfortable and clean. The staff were all pleasant and friendly and nothing was too much trouble. There was a good choice of breakfast which was nicely cooked and promptly served. We would definitely stay there again when we visit Devon. Really enjoyed our stay.

    5
    « Fantastic mini break »

    The hotel is ideally situated to explore the wonderful area of South Devon. The hotel is very welcoming with friendly staff and the room was spacious with exceptional cleanliness and tidiness throughout. We sat outside the Inn in the April sunshine and took in the amazing views across the estuary. I would definitely recommend this hotel for anyone looking to enjoy the sites of Devon with the welcome of a great hotel at the end of each day.

    4
    « Good value, if a little remote... »

    A rainy Saturday in February in South Devon is not everyone's idea of fun, but I had my reasons to be there. Like a few previous reviewers, my wife and I were in the lodge, over the road from the main hotel itself. This meant that we did not get the benefit of a river view and if we had decided to use the pool and gym we would have had to walk the couple of minutes over to the main complex (in the rain). That said, the room was both clean and nicely presented with a large size bath and at the price we paid for it, approximately £50, I certainly couldn't complain. We stayed just one night, so only had one experience of the breakfast there. Unlike many hotels the hot breakfast had to be ordered at the table rather than being a buffet. I overheard another couple suggesting that it wasn't as good as the previous morning but I actually thought that it was ok. Admittedly the bacon and the sausage were not of the highest quality but my wife's poached haddock was, according to her, excellent. Overall, for the price I thought that it was good value although if you don't drive and/or want to have a drink in the town etc you do need to remember to factor in a £7 or so taxi ride into Newton Abbot itself.

    5
    « Easter in Kingsteignton. »

    The Passage House Hotel is an excellent base for exploring South Devon, with easy access to Dartmoor and the coast. It is a very welcoming and first class hotel. Nothing is ever too much trouble for the staff. There is also a lovely swimming pool, which the children really enjoyed. We had an apartment with stunning views over the River Teign. I highly recommend this hotel.

  • 4
    « Two night stay »

    We stayed here for two nights over the bank holiday we had a room in the north lodge which is separate from the hotel it was a nice clean room and comfortable wifi didn't work in the lodge and there was a wedding on the Monday which meant you had to sit in the lobby with your drinks the pool facilities were good nice and relaxing after our journey down . There is a separate pub which is own by the hotel but the bar man was very rude so we chose not to use it again on second night .Only thing we found was you had to go on the car were ever you went as it was a bit out of the way . Breakfast was good with a good choice and very accommodating to go off menu staff at hotel were excellent .

    4
    « stopover at kingsteignton »

    I stayed at the hotel for one night on a trip to a 60th birthday event. I chose the hotel because it had a swimming pool which was great after a long drive from London. room was clean and tidy and had a double and single bed. Bed was reallly comfortable. My room was also quiet . the hotel is located on the estaury and had a old inn next door which I used for an early evening meal. the restuarent in the gotel seemd fine but I wanted to eat at 6 pm and the restuarant didn't open till 7pm. Had breakfast in the hotel which was good. Altogether, good location by the estuary and a comfortable functional hotel. the hotel had deals for weddings Reception, spa and breakfast staff were all friendly, welcoming and helpful. good location for exploring Devon.

    4
    « Nice and quiet...... »

    Stayed for 2 nights 10/11th March The room was comfortable clean and warm. Bathroom was spotless with plenty of hot water for a nice soak We ate 2 lovely evening meals at the the passage inn which is a 2 minute walk onto a lovely estuary Breakfasts were good and served hot Staff very helpful and friendly Would go again

    3
    « Disappointing »

    The hotel has a very good location down by the river, a main hotel with additional "lodge rooms" I was given a room in the main hotel on the first floor. The room was starting to show its age with worn carpet, a bit threadbare, and in need of "freshening up" Be careful of the tap in the bathroom, if you have just got ready to go out the water splashes you and you get wet, the soap dispensers were a bit industrial and more suitable for a factory. The TV was not good quality and the screen kept going blank, I went down to the reception (as the phone was not working) and was told " oh we have a lot of trouble with our televisions, and maintenance have gone home) I looked on-line (with the free wifi) and found if you warm the back of the TV with a hairdryer it can improve the card for the backlight, and it worked ! I did not sleep well, the bed was not comfortable and the pillow very hard, the road noise from the A380 did not help matters. However, breakfast was good & cooked to order and the staff were lovely.

    4
    « Chill out week »

    We had a suite which was clean and had everything we needed. Very central if you wanted to visit local areas. Book in advance if you want to have any treatments as they get very booked up. We would certainly come here again.

    5
    « Excellent Long Weekend »

    Excellent stay here at the Best Western House Hotel, all the staff were exceptional, all are a credit to this hotel. We stayed here for a long weekend on a Groupon deal. Definitely worth the extra to upgrade to a room with an estuary view. We stayed in South Lodge, this is in a seperate annexe to the hotel, with a balcony room, the view was amazing. Waking up to the sound of birds singing and seeing the view was wonderful. Room was very clean, with a huge bed, which was very comfy. Tea and coffee making facilities, iron and ironing board on request. room was serviced every day, anything requested was met with no fuss. We ate at the restaurant two nights and wish we had eaten there all three nights as the food was amazing, three courses for £20.00 as we had booked through Groupon. Plenty of choice and everything delicious. Service was all excellent, any food allergies were duly noted, staff were all very friendy and attentive, a credit to the hotel. We had breakfast every day, full English if desired, or kippers, haddock, scrambled egg, cereals, fruit, yogurt and toast, tea, coffee and fruit juices. Reception also excellent and welcoming. There is also a spa here, with swimming pool, but book in advance if you would like a treatment as I was unable to book one on arrival.

    4
    « Comfortable bed, plenty of space in the room, friendly staff »

    We booked a standard double room in the lodge as part of a special deal. On the booking I mentioned that I was using crutches and asked if there were any disabled facilities. The hotel rang me within the hour and explained that there weren't any showers available in the lodge part of the hotel so they had upgraded me for free to the main hotel close to the reception and all the amenities. They explained that there are showers in the leisure facility area, but I've given a rating of 4 stars as these were only accessible for the ladies down 2 flights of stairs and the showers, although absolutely fine, are in pods that you have to step into, so not very accessible for someone on crutches I'm afraid. Aside from that, this is a very nice hotel and has a lovely outlook onto the estuary; we found all of the staff to be friendly and helpful and the breakfasts we had on both mornings was lovely which we paid an extra £10 each for. It's ideally situated for Newton Abbot town and race course and for exploring south Devon, the new recent improvements to the A38 make getting around the whole area much quicker and easier. We would both happily return to this hotel again, despite my walking difficulties the staff really did endeavour to try and accomodate where they could, which we both really appreciated.

    3
    « Lovely room, OK service and breakfast, »

    The room was clean, comfortable and generally good. Breakfast selection was a bit limited and the service was rushed. I would stay again but go somewhere else for breakfast. There was a beefeater not far away.

    4
    « Very Good »

    This hotel is located just outside Newton Abbot on the banks of the reign estuary. For an extra charge, £15/night, when we were there you can specify a room overlooking the estuary rather than the car park. There are usually some interesting waders for the ornithologists to watch. The room is a good size and spotlessly clean. The beds are on the firm side but comfortable. Tea and coffee is supplied in the room, but only one of the small biscuit packs, fortunately after a small struggle I won and my other half went without ! The bathroom has an over bath shower that has a good water pressure, but it may be difficult to get in and out of if your knees aren't the best. I managed reasonably well. There is a lift, but as we were on the ground floor I didn't have to use it so I don't know if it is wheelchair friendly. The reception staff were welcoming and friendly. The bar is open plan in the reception area and there are comfortable settees and chair to sit in while enjoying a drink. Breakfast was also good, they were happy to modify the menu in any way you wanted. The person who does the poached eggs is a master! We ate in the restaurant just the one night and it was a little disappointing, so after that we ate before returning to the hotel in the evening. There is an old inn just across the road, but not having used it I don't know how good the food is. The Wifi is excellent, not only in the public areas but also in our room. The Carpark is right outside so there is no distance to walk and no steps. We did not use the indoor pool or sauna and gym, because the last time I put my swimsuit on I was told to get off the beach because the tide was waiting to come in... So I cannot comment on them. The hotel was very quiet, so quiet that I even wondered if we were the only guests. The Hotel is close to Dartmoor where there are some stunningly scenic walks if you have the mobility. If not you can still enjoy the ride across the moors and there are numerous pull offs where you can enjoy the views, fresh air and the ponies.

    5
    « lovely place to stay »

    Such a lovely serene place to stay, all the staff are English and very pleasant. My only comment is they should ask when people book if you are disabled in any way as if you are not in the main building it is quite a walk and may have to carry cases etc up 2 flights of stairs.

  • 4
    « Nice stay »

    Overnight stay.Our upper room had great views. Found the room from the next room a little loud but that was due to the locked connecting door. Not as private as could be. Staff all lovely. All you could need in the spacious room.

    3
    « Nice room service needs work! »

    The room are functional and large. The bar seemed too much trouble for anyone to serve you. The restaurant manager? Was just generally stressed and quite rude when under pressure then wanted to laugh it all off when he was calmer. The other members seem to have the same attitude rubbed of onto them. Standard of food was acceptable. Lovely setting. The pub next door however was a completely different matter.

    5
    « Short break »

    Well run hotel in a beautiful location. The staff were professional and very helpful. Wonderful people who did work behind the scenes preparing the rooms, which were well presented and clean. Loved the early dawn chorus from the estuary..

    5
    « Nice location »

    Had a lovely , relaxing few days here , room was comfortable and clean . Ate in the restaurant which was very nice didn't get chance to try pub food but went for a drink in there and it had a nice atmosphere . Good location with a short drive into Torquay . Used the spa, staff very helpful . Views are lovely , although our room was in the lodge at the back . Would probably request a room in main building if stayed again as the views are beautiful The evening restaurant staff were very friendly and helpful Will definitely return to this hotel

    5
    « Beautiful views »

    Stayed here for a few days with friends ...great location, good food and lovely clean rooms. The only criticism is that there is no background music in the lounge or restaurant , it makes it a tad awkward for guests as every one can hear everyone else's conversations.

    4
    « Return visit »

    A return visit to The Passage House. We were going to book with a Groupon voucher but after phoning to see if there was availability for the weekend we wanted and being told there was but with a supplement for a Saturday night stay we decided not to use groupon. Instead we booked via the Passage House web site and got a 3 night stay with breakfast for less than the Groupon voucher. This meant twin beds instead of a double , but for 3 nights that was not an issue...Would we stay again....yes..So convenient for us when visiting family in Teignmouth.

    2
    « Very, very tired »

    We booked using a Groupon voucher. 2 nights plus a glass of Pimms. Having read other reviews, we paid £15 a night extra for an upgraded room with a balcony, facing towards the river. It's over the road in an annex. The room, number 11, was extremely plain. No niceties. No frilly bits that might make it feel homely. The bathroom was nice although the shower curtain should really be changed for a door in 2016! We unpacked and more or less went straight out. Came back late and I'm sure I could smell vomit in our room. Next to the bed. My husband said he couldn't. But he doesn't have a great sense of smell. It was midnight so didn't feel that anything could be done at that time of night. Next morning, I thought perhaps I had imagined it. We went over to the main hotel for breakfast, which I'll come to in a minute, and decided to see how I felt when we returned after our day out. Arrived for breakfast at about 9.15. All the tables were full. There were three couples in front of us. No tables were laid in the empty conservatory bit, which would have alleviated the problem. Finally got a table. Staff that were there were stressed to the max. Toast arrived which we and several others returned as it was slightly warm sliced bread, not toasted at all. The cooked breakfast was rather insipid. The buffet consisted of cereals, two jugs of luke warm milk and a small bowl of fruit. No bread, no croissants, no pastries. Very poor. We did have a sandwich and chips in the conservatory, late afternoon and it was really nice. Well presented and great chips. The pub, in the hotel grounds, serves nice pub food. Good carvery. Friendly helpful staff. Lovely fish. Breakfast the next day was still a very bland buffet, not good enough by a long chalk and I was greeted with a dirty coffee cup plus a very stressed waiter. As for the smell of vomit, again we got back really late and despite me being sure I could smell it, it was too late to do anything about it. We swapped sides of the bed so I couldn't smell it so strongly. We had a great weekend because we had good company and we were not in our rooms that much. Overall, unless I really had to, it's not a hotel I would rush back to.

    4
    « Exceeded expectations; one to return to »

    Yes, the décor is tired but the view is lovely and the staff are extremely friendly and accommodating. We were known by name and always courteously greeted. We used a Groupon deal, upgraded to an estuary room, well worth the extra. We ate in the restaurant on the first night which exceeded expectations. Steaks were good quality and cooked to perfection. A lovely bottle of red too! The second night we ate at the pub which serves good honest pub grub at reasonable prices. We did not part take in the carvery however it looked very busy. The hotel's pool is a reasonable size for a hotel however the jacuzzi is within the pool so no lovely hot bubbly water. The facilities offered are good however did not see the ladies changing rooms as they were closed for repair/refurb. All in all a lovely weekend was had and we would return.

    4
    « Lovely location »

    Half way between Exeter and Torquay, a little haven just off the A38. Overlooks the estuary with superb views. Guests can eat in the restaurant or a little; pub. Staff very helpful and friendly. Super value for money.

    4
    « Lovely Views »

    Went for lunch with friends on a beautiful sunny winter day. Lovely and relaxed in the sun-lounge. We all chose sandwiches or soup which were freshly made to order. The cheese sandwich was a bit boring as the only veggie choice,

  • 4
    « Nice relaxing stay »

    Spent 3 nights here 20th to 24th Feb . Friendly welcome from reception staff . Paid extra for room over looking the estuary was worth it . Nice quiet room.large king size bed really comfy. Good pillows too.bath room good clean nice hot shower.wifi available through out hotel and even in the pub got a good signal. There was a party on the sat eve ( we were advisesd of this) was advised music would finish at midnight .wasn't too loud in our room anyway but did finish at 12 on the dot !! Stated in room(221) had breakfast in room every morning cost £5 extra but was very good . Full English breakfast sausage egg bacon mushrooms beans n hash brown.toast n jam etc fresh orange juice and large pot coffee. Really easy to order from reception (press 0 on the phone ) arrived within 15 mins and was lovely and hot .checked out the pool etc but didn't use it. Didn't eat at the hotel but many people were eating in.we chose to take short walk next door to the pub.u can order drinks and food at the bar and charge it to ur room just take ur room key and ticket with room number on and show to bar staff.we had the carvery twice and also the fish n chips . Enjoyed both and was very good portions.pub is original old beams open fires real ales.pub is also dog friendly in the bar area.hotel is only 15min drive from peignton seafront great place for kids playgrounds crazy golf pier and nice beach (red sand !)pubs on seafront also kid friendly with large play areas.will definitely return and stay here again x

    3
    « Not Bad. Nice friendly staff and good health club. »

    I got a Groupon deal for two nights and use of the health spa. Our room was facing out towards the estuary, we paid a room upgrade of £15 to get the nice view but it made a big difference, lovely evening sunsets out towards the water! The room was ok, a little tired but typical Travelodge type room with a desk, a sideboard, drawers, shower, bath and limited coffee making supplies. We had a flat screen telly but it only had BBC1 and the remote wouldn't let me etune the channels at all. The worst was the bed, it was extremely saggy and soft. We took it all apart and turned the mattresses around which improved things a little but immediately an odd vomit/sick smell filled the room. It wasn't very nice but we put up with it. I left a note and we told the receptionist who was very apologetic and gave us our room upgrade for free which was a nice gesture. The hotel was a little noisy at times, you could hear kids running around and doors slamming but it wasn't terrible. The health club wasn't bad, it had a small pool with attached jacuzzi, and a small steam and sauna room in the changing rooms.The pool was really clean and relaxing for about 45mins after 5pm, but then it started filling up with little kids and teenagers so we left. Shame really because were were enjoying the adult vibe. I really think that a health 'spa' should prevent little kids from coming in. It's supposed to be a relaxing, peaceful treat but the kids just make it tense and noisy and they don't follow the few rules either. Unfortunately I wasn't very impressed with my breakfast. On the first morning I ordered a croissant and scrambled egg which on the menu was described as 'home-made creamed scrambled eggs' but it was more like egg sand, dry and dehydrated and shaped in a teacup or similar so it turned out in a jelly dome onto my plate. The croissant was a little stale and hadn't been toasted either so it was near impossible to slice it open to put my egg on top. I left half of it and didn't fancy breakfast the second day! My friend had the full English, but she was disappointed too, it was a bit small, greasy and didn't come with beans. The buffet was pretty lame, prunes and cereal but no skimmed milk, no toast, no honey, no BBQ sauce. I'm used to being able to get my own toast and put as much butter and various spreads on but I only came away with a small pot of marmite! Overall I guess you get what you pay for, but we were left feeling a bit depressed by the whole experience and wouldn't go back as a break away, we'd only stay somewhere like this again if it was an emergency or an urgent stopover. Can't really fault the staff who were polite and courteous throughout but wasn't the best spot for a short notice spa break!

    5
    « Good value for money very clean does what says on the tin »

    Rooms a good size and very well laid out. Very friendly staff. Great breakfast. Good value for money. Restaurant was very good. Had a look at the spa facilities which looked good nice pool although we didn't try to.

    4
    « a nice place to stay »

    always a nice place to stay, long or short breaks, comfortable rooms with huge beds, good value for money, pleasant location, staff always helpful. food is consistently good, ideal base for touring south devon. We'll be back!!

    5
    « Very good service and ameentities »

    This hotel has very comfortable spacious rooms with views of the river, coupled with an excellent pool and gym. Good service from all the staff, makes an ideal cost effective base for visiting Devon or as a stop over en route to Cornwall.

    5
    « Excellent! »

    Would thoroughly recommend this hotel - lovely room, clean and modern hotel with absolutely stunning views. Professional and attentive staff who go out of their way to help. Plenty of choice for breakfast. Hope to return again!

    3
    « Average Stay »

    Overall the stay was average. The staff were helpful and welcoming. The amenities i.e gym/pool etc could do with an update - we were a bit disappointed that we could share a sauna and steam room together as male and females were separated. Food was average - more on the poor side for me. Rooms were comfortable and clean, but the fan didn't work in the bathroom and TV was pretty temperamental.

    4
    « Really Nice »

    Stayed overnight this week on a business trip this week and was very pleasantly suprised by the passage house hotel. Room is situated right by a river on the outskirts of Newton Abbott in Devon. The road winds a way before you get to the complex. The hotel consists of a main block by reception which comprises rooms, bar, restaurant. There are two further blocks of rooms over the road, and i stayed in one of these. The room was excellent - spacious and comfortable and immaculately cleaned. Down by the river there is a carvery pub owned by the hotel and that is where i dined and £9 for the carvery was good value. Breakfast the next morning in the main restuarant was also good. I gather there is a pool/fitness area, but i did not visit these. I could easy revisit for leisure purposes. Please see picture taken first thing in the morning of the sun coming up over the river.

    3
    « Disappointing for Best Western »

    Room was clean but basic, leaflet in room claims free hi speed wifi, it was free but definitely not hi speed. Lighting overpowering, with no bedside lighting except recessed ceiling lights. On the plus side it has a comfy big bed, ample sockets, and a spacious bathroom.

    3
    « lodge rooms closed after booking »

    We booked this hotel last august with some friends as we had stayed there previously, we requested the South Lodge rooms on the upper level, as they had and estuary view and balconies, at £15 a night extra ,however 10 days before we were due to arrive we were informed that the lodge rooms would be closed for refurbishment, we were offered rooms in the main hotel with estuary views but no balcony at the cost of £15 a night the same cost as in the south lodge, we feel as though we should of been offered the rooms in the main building which had views and a balcony at the rate of £15 a night as this would of been on a like foe like basis to the South Lodge, we feel the hotel did not do enough due to the short notice of the refurb

  • 1
    « Bad experience at hotel followed by bad customer service follow up »

    We booked a triple room for 2 adults and 1 child, on arrival there was rubbish overflowing in the bins and food wrappers in the bathroom. The room was dull, dingy and cold. The "swan" of towels consisted of just 2, and only 2 mugs and no toilet roll. We found housekeeping for more supplies. The hot water tap came off in our hands so we were unable to use the bath/shower. We reported to reception who tried to fix themselves but were unable to, we were told we couldnt move rooms as there wasnt any others available, however could use another rooms bathroom the next morning. Not really acceptable to have to go round the hotel in your PJ's! On check out we were told we couldnt get a refund as we had booked and paid direct with best western, and to contact Carly Warren who would be able to sort. So after emailing Carly and subsequently speaking with her I was just told I was rude to her, lying about the tap not working, and lying that I had been offered another room to move to that we rejected...really! Would not recommend and would hope that as well as spending some money on a refurb they send their staff on customer service training!

    4
    « great break »

    came down with friends for a short break on a groupon deal. we were made very welcome and shown to our spacious well equipped room. very pleased. am writing this report using the free, easily accessible wifi.

    5
    « great night..great price »

    Just needed a quick getaway...so found this on booking.com for £44 for the night..good choice. Very welcoming check in and was told could make full use of health suite/swimming pool which was an added bonus. Clean, warm room, lovely soft towels and huge comfortable bed, free WiFi, tea/coffee facilities. Didn't have breakfast so can't comment on this..would definitely recommend

    5
    « Short stay with friends »

    Hotel was very clean and the staff were very helpful on arrival. We were made very welcome, even that we booked using a groupon deal made no difference, staff were very friendly and attentive. Breakfast and dinner were excellent also having a pot of tea in the conservatory on a rainy afternoon was relaxing, watching the wildlife in the estuary. Such a lovely spot to have a relaxing hotel with no loud music or traffic noise.

    2
    « Needs a little TLC »

    When I arrived at this hotel it was late at night, it's not easy to find as up country lanes.. When I arrived I checked in and given my room.. I never got told where the restaurant was or where breakfast was served.. So I asked, to my dismay the booking that they had received was for room only yet I had proof I had booked B&B.. That put things on a down hill slope from there.. I got to the lift to see it was out of order, when there's only one lift, I had to drag my heavy suitcase upstairs.. The room was basic, but I was greeted by a towel swan.. Bed was comfortable and the room remote tut has to be turned up.. In fact it was freezing.. With the hotel being late and in the middle of nowhere, I didn't get chance to have a evening meal.. The bathroom, hummm, clean would help and a refurb, odd tiles mildew and towels that hardly cover a stitch.. At 8:30 when I was ready for work, I got a phone call from reception saying that breakfast was included.. This was a bonus as I didn't think I was going to get any.. The downside having breakfast that I didn't think I was going to have made me late for work.. Breakfast, was 1 bacon, chipolata sausage, grilled tomatoe, egg and that was it... To give credit to the reception staff they did try and resolve and rectify the breakfast booking issue, they also were trying to get the IT error fixed.. At least something came good out of it.. Would I stay here again... No definitely not...

    1
    « In desperate need of refurbishment »

    On the positive side, the hotel's quiet, riverside location is lovely. The Pub restaurant food is good, the staff were friendly. Otherwise, it is a great shame the hotel is not up to the potential it could have. Dingy, outdated decor (dark purple walls and floors - frankly depressing!). The room was not very clean and we had to ask continually for basic amenities the housekeeping staff had forgotten (towels, bathmat etc.) Several requests to fix the bathroom extractor fan led us to conclude that it was probably not connected and therefore deemed unnecessary despite the absence of a window. Dirty windows in the dining room spoiled what should have been a great view over the estuary. Very poor buffet breakfast selection with good cooked breakfast one day and greasy and terrible the next two mornings. Short staff caused long waits for service at the reception both on check in and other occasions, and poor training didn't help. (An issue with our bill on checkout at 11 am apparently couldn't be dealt with until 3pm when the supervisor started work!) No towels at the pool, nobody to ask (I was later told I should have paid a pound for one at the reception but wasn't informed on check in ? a ludicrous system in any case. Increase the room rate by a pound, it would be easier as hotel guests typically don't take their own towels when they travel). We would not recommend this hotel.

    4
    « Pleasant surprise »

    My family and I often visit Devon to see my elderly aunt and usually stay in a suite at the Grande hotel in Torquay . This doesn't come cheap but we like the location and the outside pool but seeing as this was a winter visit we decided on a change. We found a great cheap deal at The Passage house hotel and as it was only for 2 nights thought we would just take a chance although we didn't have high expectations. How wrong we were, the location is beautiful right on the river And right next to a cosy pub in which we did have a drink and were made to feel very welcome by the staff. The hotel has rooms in the main building but also in lodges across the way. We were in the lodge and the rooms were a pleasant surprise, large and airy and able to open the windows with a lovely view of the river. We also had a large bathroom and an area to dry your hair and do your make up (ladies only obviously). The only bad thing for me was my bed which was full of springs but I think I was just unlucky as the other 3 travellers didn't have a problem. The staff were friendly and it was no problem to provide more tea and coffee and also welcomed us looking at all the facilities in the main hotel. This is a great base to explore Devon and if you just want to relax you need go no further than the pub or the hotel itself . We all had a great weekend and would definitely return .

    4
    « Overall pleasantly surprised. »

    Booked a deluxe double room last minute. Overall exceeded expectations. Beautiful clean and spacious room with fantastic views over the estuary to watch the bird life. Double bed is two twins put together though but not too much of an issue. Food in restaurant was very good with a varied menu. Most members of staff were very polite although one of the waiters was a little gruff! Pool facilities quite good but not massively warm. Massage was excellent though. Only main downside was loud music coming from a function room until 11.35pm. Not great for a relaxing night. However the stay overall did exceed expectations.

    2
    « Shabby »

    Stayed for two nights at this unpleasant hotel. Received very poor service from the bar and reception staff. The "you're an inconvenience" type attitude prevailed on each encounter. Changed room because bathroom was unpleasant - tired and grubby. See pics. Refurbished room was better but it's a hotel with no life or soul. Would not recommend to anyone.

    3
    « Disappointing, could do much better »

    This hotel bases its desireability on the fact it overlooks the river Teign estuary. And yet, on a night when even the staff said it was a 'slow' night, and that I am a BW rewards customer, I was offered only a standard room at a non-discounted rate overlooking the railway line (not the river) - which woke me up at 05:43am when a very noisy diesel train roared past some 40 feet away. Try to avoid rooms 202 - 214 - they face the rail line. The hotel also is starting to look a bit 'tired'; Bulbs blown, stained ceiling above the pool, dated decor and bathroom fittings, bare minimum welcome tray, etc

  • 4
    « Good staff »

    The double beds are two singles pushed together but that gives you plenty of space although we found them a little too firm for us. The hotel is built in three separate blocks so you may have to encounter the weather as you move from one to another to use the facilities. The breakfasts are quite good and the leisure centre is adequate. Staff are the best feature of the hotel because they always seem happy to help. Cleanliness of rooms is adequate but not brilliant.

    2
    « not up to scratch »

    two night stay, room was in south lodge. Room was ok but double bed was 2 singles pushed together, very soft and uncomfortable, sheets didn't fit so came loose. bathroom extractor either wasn't working or was so bunged up with dirt that it couldn't work. breakfast was in main building so got wet as didn't have brolly. wifi according to the welcome pack requires a passcode from reception so walked back over (in the rain) only to be told you could just log in! in the summer I expect this would be a very attractive place.

    5
    « Great hotel »

    Stayed 21st, 22nd January The hotel is in a lovely position overlooking the estuary, room was spotlessly clean and warm. We ate in the hotel restaurant the first night, the food was excellent and waiters very friendly, breakfast also was great. The second night we visited the attached pub and we're lucky enough to catch a live band who were really good, there was a carvery on and again this was great . Another bonus was the pool, gym, steam and sauna--lovely on a cold day. Reception and housekeeping staff were very friendly and helpful, we managed to leave a handbag behind but I phoned them up and no problems they said they will post it on. Would recommend this hotel and will be back again soon.

    3
    « Tired hotel - but great staff »

    Stayed for one night recently and found the staff to be lovely but the hotel room a bit tired. My room was freezing on arrival - coridoor to the room super-toasty but it was like opening the door to a fridge. Slept in my T-shirt ! A friendly breakfast and was then on my way. Posted a few pictures..........

    3
    « Perfectly fine stay. »

    We stayed in the south lodge with a balcony and view of the river for 5 nights over New Year's while visiting family in the area. No problem with the room. Clean and large. We did not do the breakfast package and were happy with that since I don't think we would have enjoyed walking outside (in the rain for the most part ...) to get breakfast. However we did enjoy that we could walk down to the pub for a drink or meal in the evening. Easy free parking.

    4
    « Very welcoming »

    Lovely hidden gem with friendly and welcoming service, brilliant location, a lovely and relaxing break and one that we definitely intend to repeat soon. Spacious comfortable rooms and excellent service

    4
    « Andover bill »

    Over all experience was very good. Very pleasant appearance of the reception and corridors. Rooms were very well presented. The only down side was the mould on the bathroom ceiling tiles, most probably cause by the ventilation fan not working. Breakfast was good value and at this time of year cooked while you wait and not served as a buffet.

    5
    « Excellent stay in an Interesting Location »

    Stayed Friday and Saturday nights in early Jan on an online deal at an excellent price. We would however still have been happy at the typical prices being quoted online. We had a standard room overlooking the front entrance car park. No river views therefore, but a nice, bright, large room nevertheless. The river alongside is a marshy section at the Newton Abbott end of the Teign estuary with plenty of birds to be seen. The A380 crosses the river on a viaduct nearby but didn't find that a problem. Good quality freshly cooked breakfast served in a very nice dining area within the hotel itself. Panoramic views of the river from conservatory frontage with sofas etc. alongside, and plenty of outdoor seating for use on nice days too. If you're using a satnav, I would suggest entering Hackney Lane rather than using the postcode. The approach via Hackney Lane itself isn't pretty, but don't be put off. Don't know if the pub alongside of the same name is directly related, but I wouldn't be rating that very highly. The hotel bar is much nicer.

    5
    « Really rather good »

    We had booked a four night break at Twixmas in Devon - Two nights here followed by two nights in the Imperial in Torquay and to be honest we were expecting the Imperial stay to be the superior - It was not Firstly this break was a bargain at £79 for both of us for 2 nights on Secret Escapes and that was for Boxing day and the following night. The room was great and we had a river view across the car park. The bedroom was lovely and the beds are huge - Very comfortable and the bathrooms were great and shower worked well. No fridge or Safe in these rooms but Tea and Coffee and biscuits and a hairdryer - The only niggle was the lack of electric sockets - Only one by the TV nothing by the bed so bring an extension lead if you like to recline on the bed and work. Breakfast was brilliant - really impressed - NO HOT BUFFET ! You help yourself to Fruit, Cereal and Juices and the waiters take orders for Hot drinks, toast and cooked breakfast - you can choose what you want including Fish and its brought to your table - What a lovely idea and it was all hot and served with a smile The view from the dining room is amazing and there is an outside area which must be lovely in the summer. There is a pub across the car park - which is not linked to the Hotel - its a bit shabby and rundown but the food is ok Pros - Loads of parking, huge beds and brilliant breakfast - Staff were lovely especially the waiters on Boxing day - Great views (you can book a river view room with outside space) Rooms have a controllable heater and were quiet. Really central for day trips out (Get the train from Newton Abbot to Exeter and ride the coast along Dawlish) Pub on site Cons - Awful leisure centre! - quite grubby, old and tatty - really odd tatty gym in a corridor which the men walk through to get to their changing room - It is also extremely hot as you enter upstairs and has a water cooler which was completely disgusting with mouldy water (Hope no one uses it) NOTE - This hotel is close to the Main road to Torquay so expect some road noise if you open your window We want to return here - fantastic break If you stay here and love Indian food try NAZ in Newton Abbot - Very good indeed

    4
    « Split site hotel »

    We had a winter saver deal at this hotel which gave us a really good value overnight stay. The bed was quite hard but not too uncomfortable. Good sized room with high ceilings. We stayed in the north lodge. I think the south lodge would have a good view of the river. We did have afternoon tea in the conservatory we were the only ones there and the service was very slow the tea came first a sometime later the scones arrived and eventually crockery. I can't imagine how they manage when they are busy. While we were there we had torrential rain and strong winds, if the weather had been better the hotel would have probably looked better.

  • 5
    « Very relaxing stay »

    A great hotel. The staff are all very freindly. Nothing seems to be any trouble. The whole hotel was very clean and quite. This hotel is in a great location with lovey river veiws while eating breakfast. Highly recommended.

    5
    « passage house hotel »

    Excellent value for money very clean.Great swimming pool and sauna.Location slightly off the main road so a car is needed would stay again and would recommend to friends and family.The only negative was that the beds were hard

    5
    « Split site hotel »

    We booked here for New Years Eve. We booked 2 rooms under the same name and booking reference, because as a family of 5 we can't fit in one room! When we arrived we were told that one room would be in the main hotel and the other in the adjacent lodge, we were surprised and disappointed to hear this as we had assumed we would be close to each other and had no idea that it was a split site hotel. After some discussion, they were able to allocate us rooms close together. We did appreciate this although had the hotel been full, that might not have been an option. Like others have said the hotel is looking a bit dated in places but I think that is reflected in the price that you pay. The rooms were clean, we made use of the pool and gym and all slept really well in comfortable beds. I am so pleased we were able to sort the room issue as it meant we had a really relaxing and enjoyable break which I don't think would have been the case if we were further apart. We will be back but will phone ahead to ensure we can have suitable rooms for our needs.

    4
    « lovely hotel »

    spent 2 days here. the room was clean ansd spacious the usual tea coffee etc. large bed. we never ate in the hotel. we ate in the pub in the grounds lovely home cooked food. the service was excellent. the hotel is a 5 minute drive from the town lots of shops and eateries .we had breakfast in the weathersoons great value. would recommend this hotel cant wait to return.

    5
    « Amazing place to stay »

    Excellent staff, great facilities and a superb place to use as a base for business or a family trip Well stocked bar, wifi on site and even a leisure center with gym, sauna and pool next door makes this a great place to be

    5
    « short trip december 2015 »

    Good hotel ,good location with relaxing views over the river, good staff very smart and helpful,we had a room over looking the river it was veryrelaxing ,the room was very clean and the bed was comfy we would use this hotel again

    4
    « Drink making facilities in the room - what is lacking »

    When using a tea bag a small teapot or mugs to in the room would be most useful. The swan made out of towels in the bedroom on arrival was less useful than the broken toilet seat hinge which fell apart on using. The staff are going for decoration rather than quality.

    4
    « December 19th 2015 stay »

    Great staff and relaxing time, food in restaurant was lovely, recommend the pepper steak, food hygiene rating 5 unlike the pub next door that has a zero rating (bad). Bed comfortable and hotel quiet. Website has poor photos and no menu for the restaurant called 'The Vue' but don't let this put you off, get the best room you can afford- deluxe upwards with estuary view, take your swimwear and enjoy the pool and steam/sauna rooms in the changing rooms( his and hers).

    5
    « Great Hotel »

    This was our second stay at the hotel and as with the previous visit we found the staff to be very pleasant and helpful. A nice array of facilities complimented the stay :-) Would definitely stay again.

    3
    « average »

    in the last month we have been here twice for a christmas meal . for a nice hotel the veg selection is terrible especially if you hate sprouts ! both times you only had a choice of carrots and sprouts ? and if you are drinking here you best take out a loan or ask if there is an uncorking fee on your own bottles as a round of drinks for 6 people was a staggering £40 ! [everyone in our large works group was moaning about that] tho the meal overall was very tasty and the atmosphere was good , disco was rather dated in the music stakes but we did have a wonderful time . toilets are needed in or near the function room as my friend with a weak bladder [ :) ] found you have to hike back to reception for a pee lol

  • 5
    « Great hotel with pool »

    I stayed here in November with my partner. This was our second visit and it was just as good as our first. The rooms are spacious and very clean, the staff are friendly and breakfast is first class. The hotel is conveniently situated for visiting Torquay, Paignton and Newton Abbott. I am sure we will come back again!

    4
    « A lovely place to be »

    Again, a super stay (and our last Amazon voucher deal... sniff, sniff) marked by a comfortable room in the North Lodge, a pleasant spa, good food, and good service. Amazing to find that the wonderful pictures in the dining rooms are painted with skill by the owner's brother: and that the quietly efficient waitress is a top gymnast.. We enjoyed our stay, the lovely view of the Teign, and the proximity to the M5 which is very useful. With walking boots on, we tramped muddily along the river to Newton Abbot. A lovely refreshing start to the Christmas holidays.

    4
    « Good value for money »

    We enjoyed our stay at the hotel and the Christmas decorations were amazing. The bedroom was large and comfortable although a bit dated. Very quiet, which is a bonus these days for some hotels. Suggest you have a room overlooking the river. The dinner menu was pricey, though tasty. Breakfast was excellent and cooked to order. We enjoyed a carvery at the Passage House Inn next door as well. There are many shopping outlets nearby, and the town of Newton Abbot is worth a visit. An ideal location is you are looking to chill out.

    4
    « Grear value and good for stopovers »

    We stayed at this hotel as a family of three. The room was clean, big enough and pleasantly furnished, and a nice surprise was that the double bed was immensely comfortable. We didn't find the restaurant and bar to be overwhelmingly comfortable or welcoming, and the food and drink was quite pricey, but it was adequate for our needs. We found that the swimming pool was small but clean and good for a splash around with our little boy.

    5
    « Lovely room with view of the estuary »

    Stayed for two nights recently with my husband. All the staff were really helpful and friendly. The room was spotless, the bed really comfortable and a lovely view over the estuary. Breakfast was lovely, we didn't eat in the hotel in the evening but did have a carvery in the Passage House Inn next door, which was very tasty. We used the swimming pool. Definitely recommend this hotel and would return.

    4
    « Lovely estuary view location »

    For the money I think the Passage House hotel is great. Ok, it's a bit old fashioned, but it's clean and tidy, and in such a lovely location. We would definitely stay there again when we're in the area.

    4
    « Lovely location, good winter offer, a few niggles »

    I booked a 2 night stay on a winter offer, room only, for my husband's birthday, as we had stayed here before and I paid a little extra for an upgrade to an estuary room The room was spotless, a few niggles though, the worst being that the bathroom light stayed on all night. I reported it the next morning and was told that someone would check it but it stayed on during the second night too My husband told me that the loo seat wouldn't stay up, something I wouldn't have known! I had to phone reception to ask how to work the overbath shower, simple when you know but even the receptionist said it wasn't obvious - perhaps they could put up a sign in the bathroom? I do like a good shower and this one didn't disappoint The bath was very deep and would maybe benefit from a grab rail? We asked the housekeeping staff for "round cups" as stylish square cups and saucers were provided but we couldn't drink without pouring our coffee down our front - I worked out the technique later, sip rather than drink and when you get halfway down pour into your mouth from the corner of the cup! We also asked for a softer pillow as the ones on the bed were very hard so I barely slept on the first night, perhaps there could be a selection in the room rather than having to ask? Reception - and the bar - could benefit from a bell. I went down in the evening on the second night (Friday, about 8pm) and the whole place was deserted. I wandered round reception, the bar and the restaurant and it was like the Marie Celeste, I even sat down for a while - another guest also wanted assistance but we both gave up in the end On the first night we ate in the hotel restaurant, which was deserted save one diner - then a second diner appeared a little later? Staff were very attentive and the food was good, if a little expensive On the second night we ate in the Passage House Inn, a lovely pub in the grounds. We chose the carvery which was superb and better value for money than the hotel - and it was the best gravy I've ever had from a carvery! My husband used the small gym for just a short workout as it only had a few pieces of equipment (he's used to a much larger and well equipped gym) while I tried out the steam room, a wonderful sauna, and had a float in the small pool (the steam room and sauna are in the changing rooms so no mixed steaming or sauna-ing!) All in all a lovely relaxing stay, we shall certainly go back again, even though we only live about 8 miles away!

    5
    « short winter break »

    Hotel situated in a superb position alongside the river Teign. Our room (deluxe) had a south facing balcony over looking the river ( with swans ducks and other wild fowl in close view) Would have been even more enjoyable in the summer.

    5
    « Lovely place »

    We stayed here 3 nights.We didn't have any problem.The hotel staff were very friendly and helpful. The price was little bit expensive. Would come back again. Our room was clean and comfortable. We got the hot water every time.

    5
    « Great hotel »

    Third time we have stopped at this hotel, great location, lovely friendly hotel with good facilities highly recommended, the only downside is the lack of wifi in the rooms, in this day and age this is hard to justify!

  • 1
    « Not the Best Experience! »

    We stayed for two nights with friends as a party. The hotel looks quite modern and promising, however while the room was satisfactory our meals were a great disappointment, with little choice at breakfast, portions at dinner being mean and poorly cooked. Not an experience to be repeated!

    3
    « Good Hotel but let down by small things »

    We had a short break in this hotel at a good price, but the hotel was let down by a couple of small things. The room was well equipped and had a good view across the Teign estuary. But in the bathroom the only soap available was in the Travelodge style dispensers which are not user friendly. All the other Best Western Hotels I have stayed in have had a real bar of soap and usually shower gel and shampoo, much better. I don't fancy washing my face in dispenser soap. Also the restaurant was rather expensive so we eat out.

    2
    « Super staff, everything else awful »

    This hotel is a time capsule from the 1980s. In some instances it is literally untouched since that aesthetically dubious decade - the bathrooms and washrooms feature coloured suites, fluorescent strip lighting and rickety plumbing. The decor has been refreshed more recently, but not updated: it is resolutely floral and chintzy. The coffee and tea arrive in metal teapots so are cold and stewed within minutes, which particularly for business meetings when you might not get to the coffee straight away is rather unusual these days. Food is mediocre at best and the AV facilities are antiquated. The reason I gave the hotel two stars is the staff: they are the one redeeming feature. Without exception I found them to be friendly, courteous and helpful. Otherwise, I wouldn't touch the place with a barge pole.

    5
    « Lovely hotel »

    Stayed here in October for three nights (Sun - Mon) with my husband. Arrived before checking time so sat in the bar and a few drinks while we waited, we were in the lodges which are separate from the main hotel. The room was lovely and spacious and very clean, maid service every day to clean make the beds and stock up refreshments. The room was equipped with kettle and tea/coffee, hairdryer and free internet is available throughout the hotel, the bed was huge and very comfy and was spotlessly clean throughout.We didn't eat at the hotel but instead ate at the little pub which is within the grounds and allows you to charge drinks and good to your room. The pub has a carvery but we ate from the main menu which was lovely, went here every night for a few drinks its right on the estuary and the staff are lovely wd recommend it if you stay at the hotel. Over all we had a lovely few days, maybe this is because we left the kids with nan and grandad lol We would highly recommend the hotel if you are staying in Devon.

    3
    « Amazing Staff- But a Bit Tired Around the Edges »

    This is a reasonable hotel. I stayed there for 3 nights for work in November 2015. I booked an executive double room which was on the third floor with a balcony and great view over the estuary. It was a very pleasant room- a good size and well equipped. The sound insulation wasn't great and I heard more than I would have wished to hear through the wall from the couple next door! I had several bar meals which were all pretty good. The seafood salad was excellent! Breakfast I thought was a bit spartan. I certainly didn't go hungry but there wasn't very much continental choice. My biggest negative would be the quality of the leisure area which is in serious need of a makeover throughout. The gym is little more than a corridor and the pool an odd shape making any serious swimming tricky. Overall though the staff were wonderful- friendly, warm, engaging etc. I would and probably will stay there again.

    4
    « Good hotel »

    Very good hotel with lots of parking and rooms. Nice pub next door with Otter Ale on tap and a very comfortable setting. Great sunrise in the morning looking down the River Teign. Will definitely stay there again if I'm in the area.

    4
    « Great ! »

    Stayed for 2 nights in November on an Amazon deal. The location is superb, and we hope to return in the summer to take advantage of the riverside setting. We were a little concerned when told our accommodation was in the South Lodge, but we need not have been. In fact we enjoyed the seclusion and views through the window. The quality of the room, the bed and facilities was very good. Admittedly it did not rain, but if it had we could always use the car as there was plenty of parking space. Our only gripe was the restaurant menu which could be more varied day to day. Consequently we ate in the inn the second night and had a splendid carvery. Excellent variety of breakfast food and service.

    4
    « Passage house hotel »

    good breakfast, gym and pool facilities good though snug! when the weather is bad it is lovely to have a workout in the gym and relax in the pool. overall a very good stay for an anniversary, with the plus that there is a real ale pub immediately within the hotel grounds that serves satisfying pub meals and carvery.

    2
    « Not so good »

    Returned here recently for a group meal. Last year it was splendid bit this year standards have dropped. Table didn't look quite as nice, service was slow with some veggies coming out after people had finished their main courses. Food a bit cool and unfortunately a gluten free meal was not free of gluten and caused one lady to be ill. The loos were in a bit of a state with taps coming off in people's hands and loos flushing over the floor. Such a shame but a touch of Fawlty Towers I sorry to say. Could do better.

    2
    « Get your restaurant service sorted and your other problems will sort themselves out »

    Second time here, mainly because other options in Newton Abbot are few and far between. As with our first time, this was a mediocre experience that just needs a firmer hand to manage things more and you'd see improvements coming in next to no time

  • 5
    « Excellent location. »

    A quiet location with a difference yet a lively atmosphere and friendly staff. An excellent centre from which to tour South Devon. A choice of two restaurants on site. Walks from the grounds. Good views from the hotel and outdoor seating areas. Great for birdwatching.

    5
    « Lovely Hotel »

    My wife and i stayed at this hotel from Friday to Sunday,but our room was in an annex.So we had to put our coats on to go to breakfast in the rain on Saturday morning so that did not help.I had a full English breakfast and glad i did as it was perfect.After going to my sisters 90th birthday party we got back to find the maid had been in the room but forgot to replace the towels or the tea and coffee making facilities.So at 23- 30 hrs i had to go to reception in the rain to get more.This was a bad slip up.

    2
    « So disappointed »

    my family has always held this hotel in high regard. On a visit from the U.S. We stayed for two nights. What a disappointment . Upon arrival waited about 10 minutes while receptionist finished her phone call. Not even a greeting.The room was shabby, bed poorly made, sheets not even covering matress. Public rooms ok. Arrives for breakfast at 8. Buffet table had cereal spilled all over and the dregs of canned fruit in bowls. Ordered scrambled eggs two unappetizing mounds arrived on a plate. Asked for the croissants to be warmed, came back burned. Asked for a news paper, none available. It appears that this hotel does not value its regular guests and has become a catering hall for coach trips. We were pushed aside in order to accommodate a large coach trip. Other guests commented on this problem and the lack of service that it caused. Suggest that you address this situation in the near future. We spent This past October visiting the country of my birth and this was the only poor hotel experience.

    4
    « enjoyable weekend »

    thoroughly enjoyed the weekend stay plenty to do and see in the area hotel location was ideal right on the estuary very quiet and peaceful my room was in the south lodge nice balcony to sit out on staff were friendly and helpful breakfast in the hotel was good and filling food in the pub was nice i could have found better and cheaper if i wanted to journey out but i was quite hqppy to spend the evening in the pub both nights and just walk to my room afterwards

    5
    « Autumn Holiday »

    we enjoyed a very good holiday; the staff were friendly and obliging and looked after us very well. The food was very good; the restaurant staff most helpful. We enjoyed our breakfast and evening meals immensely. Our room was well appointed with a lovely view of the river estuary.

    4
    « Visit number three »

    Love this Hotel, I am nostalgic for the strange smell on the first floor hallway, love the privacy and anonymity. It is a place where nobody bothers you and fellow guests tend not to mingle. Breakfast is good and the rooms are clean but the place must be due a makeover and the plants in the public rooms are desperate for watering which is annoying. The view from the rear of the Hotel is breathtaking and it is a quiet retreat. We have made three visits here so far and that should indicate how favourably we rate this place, except for the strange smell of course.

    5
    « PASSAGE HOTEL- GREAT »

    We use this hotel every eight weeks or so . The staff are always excellent.so friendly and helpful no matter how busy they are.. The food is very good and the rooms clean and comfortable, It is in a good area . .

    4
    « A very good and excellent value for money hotel »

    My wife and I stayed for two nights and were very satisfied with the hotel and the quality of service. A good location just outside of Newton Abbot overlooking a river estuary. Very friendly and helpful staff. We shall return without any doubt.

    5
    « Fantastic Weekend »

    You couldnt ask for more hotel was in a fantastic location, you were able to walk along the tow path next to the marsh. Rooms comfortable and clean. staff very polite and helpful, we eat in the pub on the hotel grounds which was lovely.

    4
    « Needs a refurb »

    Tucked away down a long unloved lane this hotel doesn't have a grand entrance way. The Inn situated next to it looks derelict from the outside, (but is actually quite nice inside). Would recommend the ploughman's! The staff on reception have been great and really helpful whilst 9 of us checked into 3 different rooms, all close together. 1 of which was supposed to have disabled access but was far too small for a wheelchair so staff moved my mother in law to a more suitable room right away. The family rooms are ample sized and well equipped but they're tired. The carpets are old and dirty and the bathroom is a suite from the 70's, it's very dated and has a shower with a small curtain that doesn't really do its job, so the floor is a puddle most of the time and the toilet seat is chipped and needs a good yank to flash properly. I feel for the chambermaids having to try and clean rooms as it must feel quite a thankless task at times! Along the corridors there are a few holes/dips in the floor under the carpet and the lift is quite aggressive! But the hotel feels warm, comfortable and very accommodating. The reception/bar area could do with some more seating but generally the location on the river is lovely, the pool is ideal for kids and the elderly and the staff have been great! It's perfect for our quick, economic family meetup. I think it's time for Best Western to show this site a bit of love and give the venue a refurb as it could be really amazing.

  • 4
    « Handy stopover »

    Stayed 1 night recently on local business. Despite the near'ish main road flyover its a fairly peaceful spot. Reception were efficient. I had a room in the North lodge, there are these two room annexes over the road which is unusual but not a big inconvenience, as you can park right outside and your away from being disturbed by any events at the main hotel. Room was basic but modern and comfortable and a good size although the bed too firm for me which limited the quality of my sleep. (its no doubt fine for some people though). Ate in the restaurant, the conservatory area looking out over the river was very pleasant. The waiting staff were friendly and attentive. The menu is quite small and a bit dated and predictable. My food was however of a good quality, tasty burger, a varied salad and brilliant chunky fries (like mini crispy roasts) . Credit to the kitchen who provided my courses in a timely way despite the entire senior population of Berlin were being fed in the main restaurant area at the same time, two coach loads of Germany's answer to Saga tours were on a stopover. Only issue was the wifi was a bit useless, very old fashioned access requiring a relatively long form to be filled in to register for access. The problem being on a smartphone the connection would time out before you could enter all the details required and register. Gave up after endless attempts. I would use the hotel again if visiting the area, very convenient location for a getaway next morning on the main route.

    5
    « A Gem of a Hideaway Hotel »

    Tucked away in a corner of Devon I found this little gem. Quaint yes, classy yes and good facilities as well. Dined in the pub [part of the hotel] first night and it was very laid back and informal. 2nd night dined in the hotel restaurant and had a fine meal. Suppose the only downer was that our room was located in a separate block away from reception and yes, it rained every time we went across. That said everything else was good.

    5
    « Well made choice »

    We chose The Passage House Hotel accomodation in one of their suites overlooking the River Teign. What a brilliant choice it was. Well located along Hackney Lane in Kingsteignton, Newton Abbot. Building looked good as did the scenery around. Reception staff (Mica) was wonderful; explained the system and had our luggage taken to our suite. The suite was "upside down" with the living part upstairs. Lift available to first floor and straight into the living room which overlooked the River Teign and the marshlands, with it's birds of many sorts. Going down the stiars was the well equipped bathroom, store and the bedroom which had doors opening to a patio and the grassed areas. A marvellous restarant on site and adjoining was the Inn with lovely views, outside seating, walks and of coursae extremely good food and drink. Plenty of parking. Thne railway adjoining made very little noise indeed and after a couple of days, one never noticed it. We didn't use the pool and other activities as we we busy travelling around the countryside.

    1
    « Worst Best Western ever »

    We mostly stay at BW hotels because we want to make sure that our needs are fulfilled. However, this was major disappointment. The staff was unfriendly (especially the receptionist) and the room was dirty. The bathroom was fitted with a petrol-station shampoo dispenser. The internet was totally unavailable and when asked they lied about it. I missed business appointments because of this. When I ask for a reduction,it was totally refused. If I stay in USA, hotels always give a reduction and are so much more friendly about it. This woman totally ignored our complaints

    2
    « Disappointed »

    Bedrooms facing the car park need refurbishment , our had a strong smell, and we were unable to change to our satisfaction , the room was dark as we had to close the blinds for privatise. The evening meal was average all in all will not go back

    5
    « Great Stay »

    We booked with short notice for an anniversary and had a really agreeable stay, the room was excellent and the Breakfasts over the three days were really good. The reception staff were very competent and friendly as were all the staff we came into contact with.

 

Getting to the hotel ...

All directions
·From: North. From M5 continue forward at junction 31 (signposted Plymouth) Keep in left-hand lanes then branch left, then merge onto the A380 (signposted Torquay) Great Haldon Service Area Branch left, then at roundabout take the 3rd exit onto Teignmouth Road - A383 (signposted Ashburton) At roundabout take the 1st exit onto Vicarage Hill - A383 (signposted Ashburton) At Vicarage roundabout take the 1st exit onto the A383 (signposted Ashburton) Take the next left (hotel signpost) down Hackney Lane Carry on following lane, go under the bridge and keep going to the end of the lane until you see the hotel on the left hand side.