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Best Western Hotel Bristol, Newquay

Narrowcliff, TR7 2PQ, Newquay, Great Britain - See on a map
Best Western Hotel Bristol - Hotel Exterior The Best Western Hotel Bristol is ideally located in the center of Newquay. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Hotel Bristol is a charming cliff top hotel in Newquay, overlooking the golden sands of Tolcarne beach. This delightful family-run retreat really has it all - good food, superb sea views and excellent service. What's more, it provides a great tour base for both Newquay and Cornwall, and plenty of breath-taking scenic spots and attractions. Newquay is also rather food famous – so make sure you leave with a belly full of fresh seafood, scrumptious scones and fudge. As one of the UK’s favorite seaside towns, Newquay is ideal for a family break or romantic getaway, offering seven miles of sandy coast and quaint, peaceful charm. You’ll find 11 glorious beaches well within your reach at the Best Western, with impressive waves creating one of the best surfs in Europe. If you feel ready to upgrade the bodyboard, head to one of the many surf schools in the area – we’d recommend The Escape Surf school as its less than a 10 minute drive away. For plenty of evening fun head to the hugely popular Lusty Glaze beach, just a three minute drive from the Best Western. The beach is famous for its summer ‘Sundowner Sessions’ and autumn ‘Woodburner Sessions’, where you can enjoy fantastic live music and food to match, right by the sea. Here at the Best Western Hotel Bristol we understand that your pet is a crucial part of the family, so why should they miss out on the holiday. Your four-legged friend is more than welcome to stay at the hotel for just a small fee, whilst there are plenty of fabulous dog friendly beaches in the area. (Great Western Beach is just a six minute walk away). Since 1927, four generations of the Young family have built up an enviable reputation for service and hospitality at this delightful hotel, so book now to experience for yourself!

Best Western

Hotel Bristol

LABEL_ITINERAIRE

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 830 guest reviews
NOTE ISSUED
Excellent
398
Very Good
277
Average
91
Poor
37
Terrible
27
REFER TO NOTICE
Business Business
119
Couples Couples
324
Family Family
174
Friends getaway Friends getaway
111
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great sea views"

4
Kev1509, Pontypool, United Kingdom 16/09/2020

Hotel is in a great location with fabulous sea views. The manager of the hotel was very accommodating and very helpful. All the staff were friendly. We highly recommend the wellness centre at the hotel.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We are happy to learn you enjoyed your time here at The Bristol. We are lucky to have such a wonderful location and amazing sea views. It's lovely to read you found the staff and manager very friendly, accommodating and helpful. The wellness centre is very good and we regularly receive positive feedback from guests utilising their services. We look forward to your return.

"Good view but hotel is still in the 80s"

1
slimv8, Colchester, United Kingdom 13/09/2020

Stayed for a mid week break, the hotel is VERY dated, carpets in the bedroom were thread bare and the entire place needs a complete overhaul. Good location for Newquay buts that's all it had going for it oh and it's not cheap either! I would give it one star and that's purely for the location

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
The hotel is working through a refurbishment programme which has seen our first-floor sea-view rooms receive newly fitted bathrooms. Our Cocktail Bar, Middle Lounge, Well Area, Small Dining Room and Little Lounge have all been refurbished. Due to lock down we were unable to continue with our renovations and once we were allowed to re-open we went straight into a busy Summer Season, so cannot currently continue with any upgrades. Hopefully we can work on this programme later in the year. We are pleased you liked our location.

"Enjoyable stay."

4
Mandy312989, Middlesbrough, United Kingdom 10/09/2020

Arrived at the hotel and at first was a little disappointed, the appearance of the hotel reception (in my opinion) needs updating and lacks a welcoming atmosphere. However, that said, the staff make up for this in droves. They are so welcoming, warm , friendly and cannot do enough for you. There are excellent Covid measures in place and someone cleaning hand rails etc continuously. You are advised that your room will not be serviced during your stay but to ask for clean towels, or anything else you may need which worked very well. I used the pool once and had it all to myself, heated just right, could do with a few chairs and tables in case you wanted to sit out for a rest, not sure if these are Covid measures and in normal circumstances there would be some around the area. Location is fab, short five minute walk into town, With the usual shops you have anywhere, little bit run down but where isn't these days.

"Family seaside break"

5
rjbrace2020, London, United Kingdom 06/09/2020

Well done Best Western Hotel Bristol. You delivered on all fronts and we had a lovely family holiday. The room was just right and the pool is ideal. All staff put our safety first and provided service with a smile.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. Our team are working exceptional hard to ensure guests enjoy their time with us during these strange times. It is wonderful to know you a lovely family holiday and felt the team put your safety first. We look forward to your return.

"Our third visit"

4
Alan W, Redditch, United Kingdom 31/08/2020

This is our third visit to the Hotel Bristol and once again we enjoyed our stay. Lovely room with a great sea view, although dissapointed that the main light didn't work in the room which we only discovered when we returned back after a late evening stroll. Oh and the right hand wardrobe door had the loudest creaking hinge that lve ever heard....lol On the plus side, strict COVID-19 guidelines were being adhered to which was very reassuring, it's a pity that the rest of Newquay weren't doing the same! My wife made a minor boo boo as she thought it was room only booking so we missed out on the takeaway style breakfasts for the first two morning. But as a gesture of goodwill they made us up a lunchbag which was really nice, thank you. The main restaurant was closed but bar meals were being served in the lounge from a restricted menu. The waitress service was good and all the staff were friendly and polite but the consistency and quantity of the food varied from day to day, which was quite unusual. The chicken burger l had was fantastic and so tasty. On the flipside the following night l had the beef burger which was dripping in sauce and mayo resulting in the lower part of the bun being turned into a mushy paste. Trivial thing l know and it won't stop returning. Overall a great stay and congratulations to the team for all your efforts during this very difficult time. Maybe see you again next year?

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your recent stay at The Hotel Bristol. It is great to read your are returning guests and this is your third visit to the hotel. I hope you reported the maintenance issues during your stay. I have informed our maintenance team of your comments. Thank you. I'm sorry you did not realise that you were entitled to breakfast during your stay. We are happy you enjoyed your lunch box freshly prepared instead. I'm sorry to read the consistency of food served did not meet your expectations in the evening service. This has been fed back to our Head Chef who will be reviewing this with her team. We are happy to learn overall you had a great stay and we appreciate your comments to the team. They are working exceedingly hard to ensure guest enjoy their time with us. We would love to see you next year.

"Quality accommodation with friendly service "

5
865jom, Cambridge, United Kingdom 27/08/2020

Spacious, comfortable and well-appointed room. We were very pleased we chose a room with a sea view. Newly refurbished and well-stocked bar and lounge - perfect for relaxing drinks or snacks. Good sized swimming pool. Convenient car park. Very friendly and helpful staff. Very good Covid 19 procedures in place.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. It is lovely to read you found the room spacious, comfortable and well-appointed and appreciated the sea views, they are rather special. Our bar area is very popular, guests enjoy relaxing here especially, as it has recently been refurbished. Our pool area is now open for a bookable time slot for guests between the hours of 7am until 9pm. The hotel has two large car parks so guests never have to worry about finding a parking space. Our team work hard to ensure guests enjoy their time with us so they will be pleased to learn you found them very friendly and helpful. It's good to read you were happy with the Covid 19 procedures in place. We hope to see you again soon.

"Great Stay"

5
JusR23, Kingsbury, United Kingdom 24/08/2020

Managed to get a (very lucky) last minute booking for a long weekend with my partner at the Best Western Hotel Bristol and I have to say it was an amazing stay. The staff are very friendly and helpful even during these strange times we're in. The room we stayed in was very clean and large (had a double and single bed). Breakfast was excellent (the strawberry jam with the croissants is really nice), we only had dinner here once and that was really good as well. The hotels location is perfect for getting to most places on foot and the view from the front facing rooms overlooks the sea which is an added bonus. All in all it was a great stay at the Hotel Bristol and would definitely stay here again.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are happy to learn that you had an amazing stay. The staff are working hard to ensure guests enjoy their time with us so they will be happy to know you found them very friendly and helpful. Great to read you enjoyed breakfast delivered to your room and liked our location, we are so lucky to be so close to the beach and the centre of town a mere 10 minutes walk away. Pam our Head Chef will be pleased to know the food served at breakfast and dinner was good. We look forward to your return.

"Relaxing break!"

3
traciedanks, Stourbridge, United Kingdom 23/08/2020

Not what I would class as a three star hotel! Dates rooms and noisy neighbours! Hardly anything open to be honest will not stay again. Only bonus is clean and COVID safe. Didn't eat as didn't fancy breakfast in my bed. Paper cups for jig drinks not a good idea. Other hotels manage to give proper cups.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We are sorry to read we failed to meet your expectations. The hotel is working through a refurbishment programme with many of our first-floor sea-view rooms receiving newly fitted bathrooms. Unfortunately, after lock down upon re-opening we have gone straight into a busy summer season but hope to continue with upgrades later in the year. Currently, our main restaurant is closed. We are serving bar food in our cocktail bar. Breakfast is served to guest rooms, by ordering the night before, this is because we cannot offer our usual buffet breakfast due to government regulations. Paper cups are in the rooms as again, government regulations stipulate housekeeping cannot service rooms until guests depart. Fresh paper cups are available via calling reception. Our pool area is now open, Massage or Knot and our resident hairdresser. We appreciate your feedback.

"Great Hotel."

5
Mike P, Sale, Cheshire 23/08/2020

All staff were very friendly and helpful. Very good sized car park. Good large room with a sea view which was very clean and comfortable. There was quite a minimal menu for evening meals but what there was was very good. Precautions during the current pandemic were very effective & minimally intrusive. Very well situated with just a short walk into town or to the beach.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are happy to learn you enjoyed your time here at The Hotel Bristol and found the team very friendly and helpful. It is lovely to know you found your bedroom a good size, clean and comfortable. We are lucky to have two large car parks so guests never have to worry about finding a parking space and yes, we do have an ideal location, close to the beach and less than 10 minutes walk into the centre of town. We hope to see you again soon.

"Great stay"

4
chris e, Cardiff, United Kingdom 22/08/2020

Just stayed here for 5 nites. Staff at hotel were all lovely, room was spotless, the room wasn't cleaned during stay due to covid, but obtaining clean towels, tea coffee etc wasn't a problem. We stayed in room 346,and the view over beach was lovely. Would definately stay here again if in newquay.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is wonderful to read you thoroughly enjoyed your time here at The Hotel Bristol and that you would come and stay with us again if you are in Newquay. We look forward to your return.

"Waste of money, avoid!!"

1
Dingle67, Watford, United Kingdom 20/08/2020

Upon arrival the receptionist told us we only had "room only" booked to which she was quite adamant, which for the record was wrong, we did have bed and breakfast booked, apology accepted. We was then informed that breakfast would be served in our room, why?? You serve dinner in the restaurant so why not serve breakfast as table service, most people don't go away to have breakfast served in their room in a paper bag with polysterene plates and plastic cutlery. Friends of ours stayed at Colonial where they ate breakfast in the restaurant!! Bit lazy on your behalf, if I'm honest. Then we was told that our rooms wouldn't be cleaned during our stay, again why? I understand there is a pandemic on, but come on... PPE MAYBE ??? If you don't want to provide or don't feel its safe to provide the full service then don't charge the full price, £1500 for 5 nights in 3 single rooms is outrageous given it's a 3 star hotel. At the time of booking nobody explained to us that we would have breakfast served in our rooms or that the rooms wouldnt be cleaned. The whole hotel needs updating massively, very very dated. The window in my room wouldn't close at the top, plus I'm sure the windows open far too much for British Safety standards. No I didnt tell any one as it was hard enough asking for more towels...twice on both occasions!! We waited til 4pm to get into the room and once in I went in bathroom to wash my hands and soon realised the hand wash bag was empty in the unit, really? The fire alarm went off at 4am Mon, where we was all evacuated, no one came out to speak to the guest's to explain or say anything about what was going on, then we saw some notice later in reception saying it was "due to water in the room above", huh? The lighting in the room was poor too. The positives...the bed and the duvet were nice and comfy! We had a drink in the bar on Tues so i asked for a cocktail, "sorry no cocktails" but the sign outside the hotel says 'HB bar cocktails'. Needless to say we won't be returning!

"Best Hotel Stay!"

5
User 14/08/2020

As our holiday abroad was cancelled we decided to pack up the car and just drive, visited lots of places but Newquay was one of the best....Great location of the hotel the beach was opposite the town was 10 minutes walk, staff were very helpful, happy and professional very organised...cleanliness was perfect, room was beautiful sea view room...we even managed to use the indoor pool! Excellent stay, one of my favourite spots and will forever recommend this hotel! Thank you Best Western Bristol!

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your lovely comments. Our team are working exceptionally hard in strange circumstances to ensure our guests enjoy their time with us. They will appreciate knowing that you had a wonderful time and we are happy to know that you had a lovely holiday. We look forward to your return.

"Really Bad!!! AVOID!"

1
emmas2013, Meppershall, United Kingdom 14/08/2020

Arrived at this Hotel for 3 nights! Currently on our first and only night as we requested our money back for the next 2 nights! The Hotel is very dated and has an awful smell in the corridors, this put us off immediately, this hotel is like stepping back 25yrs, strangely the corridors smell of stale smoke.......most likely because the carpets are over 20yrs old. The walls are Artex and have cracks! The bathroom has an 80's shower, my Nans old curtains LINO!!! WHO HAS LINO IN 2020 and yellow basin and the table has a skirt dressing that my Nan would be proud of! Honestly I booked this hotel not expecting the Ritz but paid £153 per night which I would expect fresh basic accommodation, I have stayed in better B and B's for £60 per night. There is a really dangerous sash window in bedroom which opens far too wide for modern regulations, must be illegal surely, if I had my children young I would be terrified they would fall out. Needs modernisation or knocking down! Only plus side......staff were lovely, helpful and polite. We could not be refunded for our first night as we booked via booking.com but will be complaining to Best Western and asking for a full refund! This hotel would be suitable for homeless accommodation and thats it. Have never written a review this bad before, however this is the worst place I have ever stayed in.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We are somewhat surprised to receive this review as the information we were given was that you wished to reduce your stay to one night as your son had called to say your garage had been broken into and you wanted to return home. Our Duty Manager immediately refunded the two nights you were unable to stay. If you had informed our Duty Manager about your feelings during your time with us then they may have been able to resolve certain issues and look to allocate you an alternative room (subject to availability). The hotel was working through a refurbishment programme which unfortunately had to stop due to the current pandemic. Upon re-opening we went straight into the busy Summer Season which means we cannot complete any upgrades until later in the year. We are upset to learn that we failed to meet your expectations.

"Not really value for money"

3
billie n, Birmingham, United Kingdom 13/08/2020

We stayed here for 6 nights t the beginning of the month The hotel is yes , very dated but you expect that from such a building. The location was very good though The rooms are a decent size and very clean , how ever we had 2 large sash windows ( one in the bathroom) which could be fully opened so if you had little ones that wouldn't be at all safe and I can't imagine how that meets any safety standards theses days , on top of that they were furnished with net curtain. ??? A hive of activity for bacteria to grow in , are this taken down and washed between each visit ? Cus if they are you missed ours ! Very grubby The bathroom was fashioned for the 1960s and didn't match at all ( although the shower was powerful ) Breakfast if you wanted it was served in your room -where as you could eat food in the restaurant ??? Surely some system for breakfast downstairs could be worked out as a lot of other hotels are doing ?? The pool was still out of action ( fair enough it was only a week after you could re open it ( hint of sarcasm there ) ) After saying all this we were still charged the full premium price with no reduction to reflect any of the facilities not being available So now to the reception staff - 1st you have one lovely lady ( from Southampton I believe.,) nice friendly always had time for you and always happy to help . Sadly she was the minority, the others .....well what sour faced pusses you have working there Every single time we asked about ANYTHING , the answer was . I don't know I don't know !! So when will you know ?? I don't know that either ?? So who can help me ?? I don't know !!!! They were far to quick to tell us what they COULDNT do and not at all what they could When I asked the older lady one morning if breakfast was included in the 50% government scheme - her answer was “ who told you that !!!! Charming ! You staff seemed woefully inadequately trained on how the hotel is working in the new climate , we found ourselves hoping that the nice lady was on reception before we would even ask for some milk !!! Newquay is amazing The hotel once finished will be lovely Sadly your staff have put me off ever coming back

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to forward feedback from your recent stay. Breakfast would normally be served in our restaurant. This would have been buffet style, which under the current climate is unable to happen. It was felt that breakfast delivered to your room would be a safer, and we have received positive feedback of people enjoying breakfast in their PJ's. Our pool was out of action,as a decision was made to decorate this area when we returned from lock down. With the pool being emptied it was far easier to complete the work required. When the pool is refilled it takes a number of days to heat up. A number of factors affect how long the pool takes to warm up ambient temp etc and this was the deciding factor as to when the pool could be opened. I would like to assure you we opened it to our guests as soon as we could. We are disappointed to read our reception team (apart for the lady from Southampton) failed to meet your expectations. Our reception team are normally very friendly, efficient and helpful. The reception team have been working exceedingly hard with numerous bookings and new systems for breakfast and dinner. I would like to apologise on their behalf that you found them unfriendly, and unhelpful it is most unlike the team and I would like to inform you that your comments have been reviewed with them. We are very disappointed to read you will not be returning.

"Very pleased"

4
bumble1509, Newbury, United Kingdom 07/08/2020

A last minute booking, a little trip for myself, husband and 3 year old daughter. Price was great, food and breakfast service was better than i expected with the current covid 19 restrictions. room was a little dated but was big and clean. would most definitely stay again!

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We appreciate your feedback from your recent stay. It is always nice to read positive reviews. We are happy you felt the price was great and its lovely to learn you thought the food was better than your were expecting due to the current Covid 19 restrictions. We were working through a refurbishment programme which has been put on hold due to lock down, then the hotel re-opening, going straight into the busy Summer Season. We are hoping to continue with our upgrades later in the year. It would be lovely to see you again and we hope to see you soon.

"Poor reception staff"

3
cass102a, Birmingham, United Kingdom 07/08/2020

We visited the Best western hotel,Newquay in August 2020.Hotel was very old and dated, which in some ways added to its “Charm”. Room was reasonably clean and tidy, sash windows opened fully(so beware children,if on upper floors) bathroom had shower,no bath and the sink (oddly yellow)was a different colour to rest of suite(white).We booked this hotel, due to pool, but due to Covid was unable to use(closed)staff had different reason everyday for not knowing when or if it was opening??? To be fair the staff had NO knowledge of anything asked?? On the day we were leaving we found an announcement left in lift “Pool opening”???? The didn't know prior to this....or maybe too worried to say?? Altogether I cannot find any major reasons why this Hotel was a bad choice....just needs updating and Staff training!!!

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay with us. I'm sorry that our pool was unavailable during your time with us. The pool was emptied when lock down happened, whereupon we decided to go ahead with a minor refurbishment once the team were allowed back into the hotel. . This did take longer than anticipated. The possibility as to why reception were unsure of the date of opening, was once the pool has been filled it takes a number of days for the water to reach the required temperature and this can vary due to other contributing factors such as ambient temperature etc. The team are working hard to ensure guests enjoy their time with us and I'm sorry you felt our reception lacked knowledge. As you may appreciate due to the current pandemic and the short run in time of staff returning to work, they are constantly having new policies and procedures to learn. Their role is ever changing and they are having to adapt whilst working at 100 occupancy within the hotel. The hotel has been working through a refurbishment programme, which was halted due to the current pandemic. Upon re-opening, we went straight into the busy Summer Season and hope to carry on with our bathroom upgrades later in the year. We are happy to learn you like the "charm" of the hotel and found the rooms clean and tidy.

"Good location. Room extremely dated."

2
AmyR1460, Cardiff, United Kingdom 02/08/2020

On a positive note, it's in a great location, looking out over Tolcarne Beach. We had a sea view room and the view really is something special. The staff were also friendly and trying their best to be accommodating given the current circumstances. We were coming away for the weekend as we should have been on our honeymoon which was cancelled due to Covid, so this trip was a special occasion for us (which I put in the notes on our booking). We'd quickly put our bags in the room, found it to be very dated but manageable (old stained carpets, old wooden furniture, big comfy bed, 80s style floral curtains) then went straight out for dinner. It was 11pm by the time we discovered the state of the bathroom. By the style of it, I'd say it was a minimum of 40 years old. The toilet had a cracked 70s style plastic cistern which made a loud squeaking noise when it flushed, there were cracks in the tiles in the shower area and the bath had a huge black/blue stain running down from the faucet towards the plug hole. As it was late and we'd had an enjoyable night so far, we decided against spoiling the night by complaining about it. But really, we shouldn't have had to complain; the grim bathroom can't be news to anyone that works there, and how the hotel can justify charging £140 a night for it is beyond me. Seen lots of old responses to reviews stating that the bathrooms are in the process of being upgraded; not sure when the end date of this work is, but I wouldn't recommend staying there until it's completed or until the price is lowered to reflect the current condition. Definitely not worth £140 a night.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. Unfortunately, our refurbishment project had to be halted when the lock down took place. Our first floor sea view rooms have received newly fitted bathrooms and we hope to continue this project later in year after the busy Summer Season. It is great to read you liked our location. I agree our sea view rooms are rather special with such amazing views. The team are working hard to ensure our guests enjoy their time with us and its lovely for them to receive positive feedback.

"Nice Location in the Newquay area"

4
User 01/08/2020

The hotel is well located right in front of the beach, there is excellent parking facilities if you wish to use the area as a base to visit other parts of Cornwall as we did. There was some noise from a building development across the road however this would not be permanently the case.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are happy to learn you like our location and excellent parking facilities. Unfortunately, there is building work taking place on Ulalia Road (at the side of the hotel), which is beyond our control I'm afraid, but as you comments this will not be permanent.

"Poor"

1
Bindufiona, Cardiff, United Kingdom 29/07/2020

Dated hotel unrealistically represented on website. Musty smell with dirty carpets. Old fashioned furniture and uncomfortable beds. Poor quality food given at breakfast with very limited choice. Spiders galore.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
I'm sorry to read we failed to meet your expectations during your stay. The hotel has been working through a refurbishment programme which has seen many of our rooms renovated especially the bathrooms on our first floor. This project was halted due to the current pandemic. As the hotel is now busy with the Summer Season we will not be recommencing this project until later in the year. Presently, we are offering a grab & go breakfast as we are unable to offer a buffet breakfast in our main Dining Room. This offers various juices, tea, coffee, hot chocolate, a selection of cereals, yogurt compote, fresh rolls, croissants, breakfast baps, vegan options, and smoked salmon with cream cheese. If you had spoken to our team during your stay, (subject to availability) our reception team may have been able to allocate you an alternative room.

"Was almost a disaster "

3
AnthG82, Staffordshire, United Kingdom 26/07/2020

We booked our break via last minute and the pictures used vs the room we were initially given were worlds apart. We were pretty upset as it was our anniversary so I called reception and advised how unhappy we were. They could not apologise enough, and moved our room to an executive sea view room. Which is basically a suite at no extra cost. This room was wonderful, huge bed, amazing views, huge Tv. One issue the shower was a shocker the water drips out so slow honestly. Other than that it's a nice place in the right room and Covid secure which helps. Be warned though book the wrong room and you won't be happy.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your review. It is unfortunate that the first room you were allocated did not meet with your expectations. Our reception team were happy to arrange an alternative room, as we wish all our guests to enjoy their time with us. Our receptionist was most upset with the manner in which she spoken to, having to remove herself from the front desk especially as she was endeavouring to resolve the room situation for you. We are happy that you enjoyed your new room and thank you for informing us of the slow water pressure. We look forward to your return.

"Disappointed"

1
achris272137, Sheffield, United Kingdom 23/07/2020

The room was unclean with very big spider webs inside and outside the windows. The bathroom seemed unclean and there was no water pressure or temperature control. The decor is old and tired and there was only one pillow provided which was very old and flat and the bed was uncomfortable. I was really disappointed because the pictures do not match the room we were given so I felt duped by the hotel.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
I'm sorry to read that we failed to meet your expectations. Unfortunately, our external window cleaner was unable to clean our windows until the end of the week, of last week due to the increased number of businesses re-opening. All our rooms are thoroughly checked by our House-Keeping Manager once they have been cleaned, prior to the arrival of new guests. and it is very rare to receive feedback regarding cleanliness. I have forwarded your comments to our House-Keeping team. Additional pillows are situated in the plastic covers in the wardrobes of guests rooms. Additional pillows can be ordered to your room via our reception team. The hotel has been working through a refurbishment programme with most of our first-floor bathrooms renovated. Unfortunately, due to the current pandemic this programme has been put on hold. We hope to be able to continue with this soon. We appreciate receiving your feedback.

"GREAT SERVICE"

5
glenndixon2020, London, United Kingdom 14/07/2020

Paid full price even though the hotel was not fully open. No pool, sauna, restaurant. Had to have breakfast in the room, the room was not cleaned for the full 3 days and the price should have reflected this

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. Unfortunately, we are unable to open the pool area until the 25th July (government guidelines) Our maintenance team are now decorating this area. We are currently following government guidelines. Due to enhanced cleaning and social distancing requirements rooms will not be serviced during your stay. This is mentioned on our hotel website. We can happily provide clean towels and extra provisions, you just needed to speak to our reception team who will get these organised for you. Rooms will be thoroughly cleaned and sanitised on departure. Whilst our main restaurant is closed we are serving bar meals in our Cocktail Bar area. This just needs to be pre-booked with reception for the time you would like your table. Drinks can be served in the bar or can be delivered to your room. We look forward to your return.

"My stay in Best Western ( Bristol, Newquay)"

4
User 21/03/2020

We had a lovely stay at this hotel, the staff are very helpful & friendly, our room had a beautiful seaview, it's a short walk from the town centre (10 min walk) would stay here again when we visit Newquay again .

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
My sincere apologies for the long delay in replying. The hotel has been closed due to the pandemic and we are currently organising the hotel ready for re-opening on the 9th July. I am currently catching up with our review pages and would like to thank you for the lovely comments. Our team work hard to ensure our guests enjoy their time with us and we always appreciate receiving positive feedback. We look forward to welcoming you back soon.

"Lovely little break!"

5
H3222ZBrobertc, Aberdare, United Kingdom 19/03/2020

We stayed at the Bristol after our holiday abroad was cancelled, and booked here from 15th to 18th March. The room was lovely and really soft beds and enjoyed a good nights kip! We used the swimming pool which was lovely and warm as well. We had a free upgrade by booking directly with the hotel, and had a complimentary drink at the retro bar. The staff were extremely friendly, and probably the best I've come across in a while, so thank you everyone for a very enjoyable say.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to post a review. We are so pleased you enjoyed your time with us and enjoyed your complimentary up-graded room. The sea views are rather special. It is lovely to read you found the team extremely friendly. They work hard to ensure our guests enjoy their time with us and its super to know you felt they are the best you have come across in a while. We hope to see you again soon.

"week end with friends"

5
User 10/03/2020

Perfect venue excellent staff good all round place to be nothing to much to ask for very friendly food out standing very clean and tidy every one happy to help beach across the road brilliant view ...thank you for every thing one very satisfied customer.. value for money every time we have booked ...

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful comments. It is lovely to read you are returning guests to the hotel and we are pleased you enjoyed your time with us. We hope to see you again soon.

"Couldn't have asked for more!"

5
handsomegent84, Par, United Kingdom 05/03/2020

What can I say? What a stay!! We stayed for a Valentine's Day treat on a deal. We checked in and were pleasantly surprised. We loved the decor and the style of the hotel. The revolving door was a big plus for the child in me. We checked in and went to our room on the second floor (we forget the number). It was something else! Huge space, a sofa. Table and chairs to look out of the bay window, huge T.V, the room was almost better than our house. We stayed whilst storm ciara or Dennis was rolling in over the north coast and I spent the first two hours, in the comfy round chair just staring out of over the entire Newquay Bay Area, watching the rough seas and Enjoying the amazing views. The best part was walking in to the surprise of having swan towels on our bed with scattered rose petals all over the duvet (no real roses where harmed during this). It was a beautiful and thoughtful touch that just made our stay even more special. We went down for our meal and the care and attention the staff gave us was just wonderful. The food was fantastic. All 5 courses of it. I wouldn't or couldn't find a single fault with our stay there. The bar was wonderfully set out and decorated with a sort of 1920/30's style which we loved and spent some time there after our meals making the most of our rare and wonderful time away. I would highly recommend staying here if only for the views if you can request/pay/grab a sea view. Staff are wonderful and hardworking and could never do enough for you. Will definitely stay again in the future, Just for the little touches. I have to give it 5 stars! Thank you again to everyone there.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful review We are so pleased you enjoyed your Valentines Stay here at the Hotel. Thank you for your 5* rating and we all hope to see you again soon.

"Pleasant business trip"

5
User 01/03/2020

Food was excellent, my room was small but plenty big enough for me. The only problem i had was the quality of sleep, the bed was very comfortable but the stormy winds caused the windows to bang all night. My room was 347.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. When there is on shore winds the hotel has little protection being situated on the sea front and even with double glazed windows on occasions the windows can rattle when the wind is ferocious. I am pleased you found the bed comfy and the food excellent. We hope to see you again soon.

"Great Value"

4
Kedwad, United Kingdom 29/02/2020

We stayed for one night at this Hotel last weekend. This was our first time and the staff were all so kind and helpful. We travelled with our dog and all the staff made a fuss of him. Our room was clean and tidy and the breakfast was absolutely excellent in choice and quality. This hotel offers excellent value for money and we felt very welcome by everybody here. The hotel is right opposite Tolcarne Beach which we enjoyed even in the storms and is located just outside the main town. We also were able to park behind the hotel which was great. We enjoyed lovely drinks in the bar which were very nice. Next time I will use the facilities and there is also a wellness clinic offering treatments which sounded really lovely. Well done Hotel Bristol, we shall look forward to returning later this year.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review after your recent stay. We are pleased you all enjoyed your time with us including your four-legged friend who was made a fuss of. We are very lucky to have such a good location close to the town centre and opposite the Bay of Newquay, with Tolcarne Beach being opposite the hotel. Our team work hard to ensure our guests have a wonderful time with us and we always appreciate receiving positive feedback. We look forward to seeing you again soon.

"Warm and friendly staff, great location"

5
Fellowes123, UK 23/02/2020

We stumbled upon this hotel as I got the dates wrong for one of our hotel stays so this was a last minute booking. We weren't expecting much, given the price, but were so impressed. The staff were so friendly, the location is amazing and the restaurant at The Colonial (down on the beach by the hotel) was fantastic. The room had a lovely sea view. I even got the most amazing facial and massage at the hotel for £35 for 50 minutes!! Brilliant stay

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We are so pleased you enjoyed your time with us here at The Hotel Bristol and felt you received good value for money. The views from our sea-view rooms are rather spectacular. Our wellness clinic is proving very popular both with guests and locals so I am happy you were able to book an appointment and that you thoroughly enjoyed it. Our staff work hard to ensure guest enjoy their time with us. It is always lovely to receive positive feedback for the team. We hope to see you again soon.

"Bit Draughty and Noisy"

3
canariestravelers, Northants 19/02/2020

Stayed here the weekend of the 9th Feb when storm Corina hit We were on the North west side of the hotel and watching the Rough Seas roll in with massive spray was fantastic. Our room only had Single Glassed Victorian Sash Windows and the Draught was quite considerable as was the outside noise but at night the heavy curtains worked fine. However the bathroom did not have Curtains on the Sash Window and the draught was worse it also only had a Towel rail that you had to turn on there was no radiator in the Room to keep the chill off making getting out of the Shower rather unpleasant. The other annoying thing was the noise from the adjoining rooms You could hear every word every plug and switch we found ourselves whispering half the time something that detracts from the relaxing weekend away we had planned. The Stud walls just don't don't stop any sound(inc Bathroom) and should be replaced asap in my view. The location is quite good, and breakfast was quite nice with All the trimmings and a nice view over the bay. Dissapointing to be charged £5 per day for parking when you can park in the street most of the time, it just seem unnecessary Perhaps peak season it may be different. Quite a nice Building with some very nice features and we found The staff very pleasant and helpful.

Lukasz Wilczkowski, Owner at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It was a very rough weekend weather wise with storm Corina. Being on the seafront we do not have any protection from the onshore winds I'm afraid. I'm sorry to read you found your room draughty and noisy. If you had mentioned this to reception we may have been able to supply additional heaters to your room or subject to availability allocated you an alternative room that may have been warmer and with less noise. I am pleased you enjoyed breakfast and our location. Parking is only chargeable daily if you book through places such as Booking.com or Expedia. If booked direct with the Hotel or Best Western there is no car parking charges. There are seasonal parking restrictions within Newquay so if you decide to park on the streets adjacent to the hotel please check the signage to avoid receiving a parking ticket. Thank you for informing us that the staff were very pleasant and helpful. We look forward to your return

"Valentines"

5
442jennifer, St Austell, United Kingdom 16/02/2020

A fantastic hotel, with very attentive and welcoming staff, we were there celebrating my husbands birthday and Valentines. This is out fourth annual visit and would highly recommend it. Lovely food very nicely presented.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read this was your fourth visit to celebrate your husbands birthday and Valentines. Pam, our Head Chef will be pleased to know you thought the food was lovely and very nicely presented. Our team work hard to ensure our guests enjoy their time with us. It is always nice to receive positive feedback. We look forward to your return.

"Excellent return visit"

5
barnsfield, Swansea, United Kingdom 12/02/2020

This was our second visit to the hotel in 5 months and we wouldn't hesitate to return again. It is excellent value for money and in a fantastic location. All staff are efficient, friendly and helpful and are a credit to the hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read that this was your second visit to our hotel in the last 5 months. Thank you for your recommendation. We are pleased you found your stay excellent value for money, loved our location and found the team efficient, friendly and helpful. We hope to see you again soon.

"Lovelly hotel"

5
dtredg837575, Exeter, United Kingdom 05/02/2020

Lovelly hotel great location good parking facility indoor swimming pool was great was great value for money staff were friendly check in was great breakfast was brilliant excellent choice would definitely recommend and would definitely stay again

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read you thoroughly enjoyed your time here at The Hotel Bristol. Our location is ideal with the Bay of Newquay just across the road from the Hotel and the centre of town less than a 10 minute walk away. Our team work hard to ensure guests enjoy their time with us so it is always nice when they receive positive feedback. Pam our Head Chef will be pleased to know your felt breakfast was great with a brilliant choice. Thank you for your recommendation and will look forward to your return.

"Bristol Hotel Newquay"

5
jwsa5, Birmingham, United Kingdom 05/02/2020

Our two night stay could not have been any better, as the follow on to eight nights elsewhere we couldn't have chosen a better hotel, wonderful view great sleep and all staff friendly and helpful. As Art Deco lovers this was an added bonus as the interior is returning to that era and being done very well.Would return anytime!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. We are pleased you enjoyed your time with us here at The Hotel Bristol, and its lovely to learn that it was a pleasant start to the beginning of your vacation. We are glad you liked our decor and look forward to seeing you again soon.

"Weekend away"

5
DebbyS744, St Columb Major, United Kingdom 04/02/2020

We had a dinner and dance at hotel so stayed over to make the most of relaxing stay. Clean tidy hotel with very pleasant friendly staff. The evening meal for 120 was superb , especially the chicken in a white creamy sauce , all courses were excellent and everyone enjoyed. Drinks are a bit pricey ... disco was brilliant, fantastic night sleep with amazing sea views . The buffet breakfast was always topped up . Only negative is coffee is awful , far too bitter . But overall a great please to stay and eat .

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for leaving a review after your recent event and stay at The Hotel Bristol. I'm sorry to read you found the coffee served far too bitter. We use a filter coffee from a local supplier and I have already fed your comments to our Food & Beverage Manager. Next time you stay please speak to our waiting staff and they can provide an instant coffee which you may prefer if you do not like the filter coffee being served. It is lovely to learn you liked the hotel, loved the sea view from your room, found it clean and out team pleasant, and friendly. Pam our Head Chef will be happy to know you felt the food was superb and liked the buffet breakfast. We look forward to your return.

"Wonderful View of the Sea"

4
User 03/02/2020

A very nice hotel with very friendly and attentive staff, room I had was facing the sea and had good views, was a sham I could not get a window open for ventilation as sometimes the room was too hot even with the radiators turned down. Food was wonderful but a shame the dining room/restaurant was closed for refurbishment as I know from a previous visit how wonderful it is. my room was very spacious.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your kind comments. Unfortunately, we are currently decorating our Dining Room which as you now is rather large,and needed to close it, so we could get the ceiling painted. We are pleased you enjoyed your sea-view room. Daily temperatures have been up and down. Once the heating is on it does takes a while for the hotel to cool down once we lower the temperature. Recently it had been much colder so we had the heating on higher to ensure our guests room were warm. I will get our maintenance team to check the window in the room you stayed. Thank you for informing us you could not open this. We look forward to seeing you again soon.

"100% in all respects!"

5
Catinthehat88, Newquay, United Kingdom 02/02/2020

From arrival to check out the team couldn't do enough to make our function superb! Beautiful sea view room, comfy bed, clean throughout, tasty food, welcoming friendly staff, wonderful breakfast. All in all, terrific all round experience!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are so pleased you enjoyed your time here at The Hotel Bristol. Our team work really hard to ensure guests enjoy their time with us so it is always nice to receive positive comments. We look forward to your return.

"Another first class experience."

5
janandian, Staffordshire, United Kingdom 29/01/2020

Stayed for short winter break. Lovely room overlooking Tolcarne Beach, very clean and well presented. Staff and service very good.Food was first class both breakfast and dinner This is not an ultra modern chain hotel it has character and a lovely ambience offering a traditional seaside break.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such lovely comments. Our team work hard to ensure our guests enjoy their stay, and it is always great to receive such wonderful feedback. We look forward to seeing you again soon.

"Great weekend for the Ladies Festival Dinner"

5
User 29/01/2020

Super evening, the staff were very helpful as we are both disabled and Martina, Angie and Mark deserve special mention. The room was excellent with a super view of the bay and surf. The dinner was exceptional and the service was first class. Nothing was an issue for the staff.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful comments. We are so happy to learn you had a lovely time. Our team work hard to ensure our guests enjoy their time with us so it is always nice when they receive compliments and we appreciate the special mention for Martina, Angie and Mark. Pam our Head Chef will be pleased to learn you felt the dinner was exceptional and Peter our Restaurant Manager that the service was first class. We look forward to seeing you again soon.

"Very good service and food"

4
Alistair S, Par, United Kingdom 28/01/2020

Stayed at the hotel as part of an arranged dinner dance for about 80 people. The bar area was spacious, the dining room large and the dance area also good. The meal provided was a 3 course set meal (except for special diets). The food was served speedily by plentiful staff and was very enjoyable. The bar was well stocked and not too badly priced for a hotel. Room was large, overlooking the beach, spacious and very comfortable bed (room 150). Breakfast is buffet style (I do prefer it cooked to order) but there was ample and a good selection.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your recent stay and event with us here at The Hotel Bristol. It is pleasing to learn you thoroughly enjoyed your time with us and lovely to read your wonderful comments. We look forward to your return.

"Last minute stay"

3
User 20/01/2020

I was working in Falmouth and wanted accommodation in Newquay for 1 night this hotel had the best price for the level I required. For that night booked 1530 is on the day so other places where full or to expensive. I have stayed here before the hotel is OK Old school style room was clean and had been refurbished but the dated woodchip wall paper was still on the walls. The public areas where looking dated except the bar which looked good. I had a look at the swimming pool but thought that to looked dated ... I did not use it. Breakfast was 12 pound in my opinion to expensive. So I did not have it. Convenient location and has a car par £5 overnight charge. Stupid really as the parking in Newquay this time of year is OK and you are able to park on single yellow lines. But read the local signage.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel is working through a refurbishment programme which has seen many of our first-floor sea-view rooms receive newly fitted bathrooms. We have recently been concentrating on our public areas. It is great to read you like our recently refurbished bar area. We always recommend booking on a bed & breakfast basis as this is usually better value than booking room only and adding breakfast on arrival. Newquay is seasonal, and parking restrictions do apply at certain times of the year so I strongly recommend that you always check the signage to avoid any unnecessary fines. We hope to see you again soon.

"Party Night"

5
Sally B, Newquay, United Kingdom 10/01/2020

Booked the discounted party rate room . Lovely double at the back , was able to check in early as room ready . Pool is small but well maintained . Friendly desk staff . Breakfast had a wide choice to suit all appetites.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are pleased to read you enjoyed you double room, and as the room was ready you were able to check in earlier that the standard time. Lovely to know you felt there was a wide choice at breakfast to suit all appetites. Our staff work hard to ensure guests enjoy their time with us so it is always nice when the receive positive feedback. I will let the reception team know you found them friendly. We look forward to your return.

"Away with the dogs"

5
Paulsgarden130, Milton Keynes, United Kingdom 03/01/2020

Our first stay away with our 2 dogs. Fantastic Hotel Bristol . We had so much quality time and space in our room. All the staff at the hotel made us very welcome. Food was really good the bar and lounge was really nice relaxing areas.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely, to read you thoroughly enjoyed your first stay away with your two dogs here at The Hotel Bristol. We are happy to learn you found the team welcoming, the food good, with plenty of lovely areas to relax in. We hope to see you again soon.

"Best customer service!"

4
User 03/01/2020

Although the hotel is a little tired we did not expect the lap of luxury for the reasonable price. Unfortunately our room was not suitable - primarily the uncomfortable bed. The lovely receptionist sorted this out for us the next morning and we were given a room that gave us a front row seat to the fabulous new year firework display! For us the breakfast was OK, but lack of fried eggs (we all love to dip our toast in a runny yolk) was disappointing and the sausages weren't to our taste, but there was still a good variety which ensured we didn't go hungry! Would stay again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review you stay. I'm sorry to read the first room you were given the bed was not suitable, however, its lovely to learn you thoroughly enjoyed the second room our reception team allocated you and that you were able to enjoy the New Year Firework display from the window. It was rather spectacular!. Even with a buffet breakfast you may request fried eggs from our restaurant staff. Where possible, we always try to purchase local produce and our sausages are sourced from a local Cornish butcher. It's unfortunate that they were not to your taste. It is pleasing to know you felt there was a good variety at breakfast which ensured you didn't go hungry. We are happy to read you would stay here again and look forward to your return.

"Good location, nice room with a lovely view"

4
User 02/01/2020

Room was very nice with a lovely view, breakfast was average, Hotel in a good location. Lobby area needs an update, looks well worn. Wifi was good once connected but had to re-connect every day. Staff were very friendly and attentive.

christineI5458OQ, Public Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay here at The Hotel Bristol. We are pleased you enjoyed your room that had a lovely sea-view, and felt the hotel was in a good location. It would have been helpful to know how we could improve breakfast to make it great rather than average. Reception is on the list to refurbish and we hope to undertake this soon. It is lovely to read you found the team very friendly and attentive. We hope to see you again soon.

"Elskitchen67 "

5
elskitchen67, Newquay, United Kingdom 29/12/2019

An excellent way to enjoy Christmas day with lunch at the hotel Bristol in Newquay. A great menu with lots of choice. We had a table with a sea view not to crushed in. The service was very good from start to finish. Thankyou to all who put on such an excellent lunch.

"Newquay's gem"

4
User 13/12/2019

If you wish to stay in a family friendly, efficient and exemplary hotel in Newquay this one is the one I'd recommend. It is close to the beaches and amenities but not close to the main street so is quiet. The staff and food is excellent giving you a wonderful experience.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments and recommendation. The staff work hard to ensure our guests enjoy their time with us, so it is always nice when they receive compliments. We are very lucky to be situated so close to the Bay of Newquay and the town centre less than a 10 minute walk away from the hotel. We hope to see you again soon.

"Always a pleasure to stay at this hotel"

5
Jeremy P, Plymouth, United Kingdom 12/12/2019

I have stayed as a leisure guest but this time used the hotel for a business meeting The catering arrived as arranged the room was well presented every thing happened as pre booked Good parking and the dinner was first class thank you.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for review. We are happy you found our hotel suitable for your business meeting. We have a variety of sized rooms for meetings or training courses and can supply a selection of lunch options with varying prices. Having two large car parks your delegates never have to worry about finding a parking space. We hope you will utilise our facilities again soon and look forward to your return.

"Exceeded our expectations"

5
Keith H, Chester, United Kingdom 09/12/2019

We really enjoyed our stay ; everyone went out of their way to make us and guide dog most welcome good choice of food and beverages; very clean and well presented ; would definitely return and recommend this family run accommodation; exceeded our expectations

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read you enjoyed your stay and felt our team went out of their way to look after yourselves and your guide dog. We are happy to learn you liked the variety of food and beverages on offer, appreciate the recommendation to others and look forward to seeing you again soon.

"Weekend stay"

4
Sarrie1876, Hertfordshire, United Kingdom 02/12/2019

Nice hotel, clean rooms, friendly staff and good location to town and train station. Town centre walkable with bus stop outside. Car Park and swimming pool. Nice bar area with good selection of drinks..Would use again based on price we paid (stayed in Nov) but would check other hotels around as there is a variety of choice.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy that you enjoyed you stay finding our rooms clean, and a good location to the town, train stations and bus stops. Our bar area was recently upgraded and we aim to stock a variety of drinks including items produced in Cornwall. The team work hard to ensure our guests enjoy there stay and always appreciate knowing you found the team friendly. It is lovely to read you would stay here again and we hope to see you again soon.

"Excellent stay"

5
User 26/11/2019

I was staying over for a dinner/dance. Good sized, clean room with a bath and shower, excellent service and really good food for the money I paid. Parking was easy, location great I would definitely stay again

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy to learn you enjoyed your time here at the Bristol. We are lucky to be in such a good location and have two large car parks so our guests never have to worry about finding a parking space. We hope to see you again soon.

"Fun stay and looked after well"

4
User 26/11/2019

We had an event here, the staff were all very friendly and helpful. The bar has been modernised and looks great, good range of drinks on offer. The rooms just need modernising too, but they are perfectly functional. Deborah (I think that was her name, lovely blonde lady) was very helpful on check in and check out. The bar staff were also really great. This is the second time we've been to this event at this hotel and it's getting better each time

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read you are a returning guest and thoroughly enjoyed your function. Pleased you like our newly fitted bar area. We have been working on guest bathrooms and hope to continue with this work during 2020. Thank you for informing us that Deborah and the bar team were really great and you were looked after well. We look forward to your return.

"Welcome to the 1970's"

1
User 25/11/2019

How can any chain hotel be so shabby and unloved? Friendly staff, awful room, shabby carpet, cheap furniture, wood-chip wallpaper, ridiculously uncomfortable beds, windows/ceiling leaked rainwater into the room, no bedside wall sockets, awful fluorescent strip lighting, dreadful bathroom, clearly hasn't been modernised in decades, scary lift, all the charm of a DSS hostel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Hotels under the branding of Best Western are individual owned hotels that work under Best Western Guidelines. We are sorry that you encountered a leak during your stay. Our housekeeping team noticed the leak and left a letter in your room asking if you would like to move rooms. The hotel is working through a refurbishment programme which has seen many of our first-floor sea-view rooms receive newly fitted bathrooms. We have recently been concentrating on Public Areas and refitted our Cocktail Bar, Middle Lounge and Well Areas. We hope to continue with bathroom upgrades in 2020.

"Weekend break"

4
User 25/11/2019

Lovely weekend break. Hotel staff genuinly friendly and gave attentive service, really lovely meals at dinner and breakfast. Relaxing lounges and we'll stocked bar. Always enjoyed every stay here and happily recommend.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read you had a lovely weekend break and that you are a returning guest. Our team work hard to ensure guests enjoy their stay so it is always nice to receive positive feedback. We look forward to seeing you again soon.

"Lovely clean room"

4
MichelleBenney, Camborne, United Kingdom 25/11/2019

Our room was spotless and we slept well. Lovely views from the front of the hotel. The reception staff were pleasant, the bar staff less so but nothing awful. Meal for a function was average - pear desert was plain and tasteless. Carpets could do with an upgrade.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is wonderful to read our reception team look after you well and I apologise that our bar staff did not meet with your expectations. Meal choices for functions are chosen by the organiser of the event. Your comments will be reviewed with our Head Chef regarding the pear dessert. The hotel is working through a refurbishment programme. We have recently been concentrating on our public areas and guest bathrooms and are hoping to continue upgrading the hotel during 2020. I agree, the views from the front of the hotel are rather special. We hope to see you again soon.

"Newquay Stay"

4
User 22/11/2019

Very Good, friendly staff and good service from the start of checking in. I will be recommending this hotel to friends and family. I stayed in hotel on the same road before and wished I had stayed at this Best Western hotel on that occasion.

"Would recommend"

5
Roobarb-Roobarb, Minehead, United Kingdom 21/11/2019

Stayed here for three nights. Room was large and comfortable, staff friendly, and the food excellent. The hotel is situated opposite the cliffs and only a few minutes walk from the town. There's a bus stop very near from which you can catch a bus to Truro and other towns. Would be very happy to stay here again.

"Service with a Smile"

4
Graham B, Taunton, United Kingdom 20/11/2019

We have just enjoyed a wonderful four day break at this three star hotel, the staff couldn't be more helpful, with excellent food they could not have done more for us. The rooms were clean and well appointed we could not have asked more.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely, to read you enjoyed your break with us here at The Hotel Bristol. Our team work hard to ensure our guests have a wonderful time so they will be pleased to learn you found them helpful, the food excellent and the rooms clean. We look forward to seeing you again soon.

"Very poor experience"

2
paulalisuffolk, suffolk 19/11/2019

Very tired and dated hotel - needs major refurbishment and staff lack basic customer service skills. Black mould in bathroom, room cold and receptionist extremely blunt. Very poor value for money but good location.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are a privately owned hotel working under the Best Western name. The hotel is working through a refurbishment programme which has seen many of our first floor sea-view rooms receive newly refitted bathrooms. We are hoping to continue with bathroom refurbishment during 2020. I'm sorry that we failed to meet your expectations from your recent stay. Your comments will be reviewed with the team and it is disappointing to read there was a lack of basic customer service skills. We appreciate your feedback and would hope to see you again.

"A well needed break.."

4
Paul B, Birmingham, United Kingdom 18/11/2019

Love the Hotel, great location, dog friendly and lovely staff. We have stayed here before and love the seafront location just on the edge of the town with outstanding views over the bay. Great breakfast served to your table rather than the modern buffet option (always served on really hot plates). Pots of tea and coffee nice too.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. Being a dog owner myself it is lovely to be able to take your four legged friend away with you. It is pleasing to read you are a returning guest. Our location is ideally situated with the Bay of Newquay just across the road from the hotel and the centre of town less than a 10 minute walk away. We are happy that you enjoyed your breakfast served to your table rather than a buffet option. We hope to see you again soon.

"Long weekend"

4
User 06/11/2019

We had fabulous views from our room. All the staff were so very helpful and friendly, nothing was too much trouble for them. The food was very reasonably priced. The hot chocolate was delicious. The breakfast, well just so much choice and very tasty.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read your comments and we are happy to know you thoroughly enjoyed your stay. I agree the views are rather special from the sea-view rooms. Pam, our Head Chef is happy to learn you felt the food and drink was reasonably priced, tasty and so much choice. We look forward to your return.

"Celtic Music Festival"

4
Tony W, Bristol, United Kingdom 05/11/2019

Hotel is taken over by Lowebder Perran Festival for 5 days. The service remains goo inspite of the numbers. Actually finf--ding out about meals aailable takes a bit of efffort but as a festival venue it works well and since it is festival goers who are there it is convivial

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to learn you felt our service was good in spite of the large numbers attending the Celtic Music Festival. Thank you for your comment regarding food timings,location and availability. Our meal times are shown on the daily Menus distributed. Next year we will endeavour to make food timings, location and availability easy to understand. We look forward to seeing you next year.

"Would stay again"

5
User 04/11/2019

This is a good place to stay on the seafront. All the areas of the hotel that we used were spotlessly clean. The room was big and comfortable and the sea view lovely. The local Pale Ale is definitely worth a try.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to read you thoroughly enjoyed your stay and like the local Pale Ale served in our Cocktail Bar. We look forward to your return.

"great stay at bw bristol"

5
RICH5671, Burbage, United Kingdom 02/11/2019

fantastic hotel, very clean rooms and friendly staff. Brakfast was amazing. Would definitley stay here again.Fantastic sea view and excellent location on the seafront close to town centre. Car oarking close to hotel and free with a permit from reception.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are pleased to read you had a great stay here at The Hotel Bristol, finding the team friendly and breakfast amazing. I agree, the view from our sea-view rooms are rather special, and our location is central, with the Bay of Newquay just across the road from the hotel and the centre of town less than a 10 minute walk away. The hotel is very lucky to have two large car parks so guests never have to worry about finding a parking space. We appreciate your positive comments and hope to see you again soon.

"Another good Best Western hotel"

4
steviep18, Stevenage, United Kingdom 01/11/2019

Stayed for just the one night, good location close enough to the town without being to central, good size room with large windows allowing for great view of the sea, nice size bathroom and large walk in shower. We had dinner in the bar/dining area, good choice of food and tasted good and a great breakfast! Staff brilliant, helpful and friendly. Never been let down by Best Western would have given this one an excellent if it had not been for the road outside which was a bit noisy.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is lovely to read you enjoyed our location and your room with lovely views of The Bay of Newquay. Pam, our Head Chef is pleased to learn you felt there was a good choice of food, which tasted great. The team work hard to ensure our guests' enjoy their say. It is always pleasing to receive positive feedback. We look forward to your return.

"Tired worn out hotel."

2
Leiselotte, Exeter, United Kingdom 31/10/2019

Stayed for one night. The stained carpet was disgusting. The bed needed to be remade properly before sleeping in it. Vertical blind would have been useful, to give privacy from the road, when the curtains were open. The hotel, looked tired and paintwork was badly chipped in places. The bathroom was a reasonable size and the large shower was great.Plenty of hot water, but the toiletries holder in the shower was rusty. Whilst not the hotels fault, across the road, a shops alarm was going on and off for ages in the early hours.So hardly got any sleep, although the hotel itself was very quiet. Although in central position in Newquay I would not stay there again.

"Excellent and friendly staff"

4
Cb J, London, United Kingdom 30/10/2019

We stayed for three nights over October half term. Our room had a Sea view and a smaller connecting bedroom for the children to stay in. The staff were incredibly friendly and accommodating and nothing was too much trouble. The rooms were very clean and tidy, and we made full use of the hotels private swimming pool. Suppers in the bar were good value and tasty, but the main event was the delicious breakfast consisting of continual Buffett and then a very good cooked affair. Would highly recommend a visit, a moments walk from the main beach in Newquay. We'll be back,

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is lovely to read you had a thoroughly enjoyable time here at The Hotel Bristol. The staff will be happy to know you found then incredibly friendly and accommodating with nothing being too much trouble. Pam, our Head Chef will be pleased to know you felt the suppers in the bar were good value and you found breakfast delicious. Thank you for your recommendation and we all look forward to your return.

"good base for visiting Cornwall"

4
User 28/10/2019

best western room was great sea view wonderful, warm, water hot wifi good first night back didnt like soft bed boards were added problem solved free carpark included breakfasts were good but did nt feel the evening menu was attractive in content or price from the hotel were able to use public transport to looe and Falmouth but in infrequency of the train ment on two days we had to use the car

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is lovely to learn you enjoyed your sea view room and that the bed boards improved the beds for you. We are very lucky to have two large car parks so guests never have to worry about finding a car parking space. Buses are generally good to travel around Cornwall, however, you are correct travelling around Cornwall via the train is not as good I'm afraid. We look forward to your return.

"This used to be a quality place"

1
User 28/10/2019

I dont expect to book in to a hotel and be faced with various people taking their pet dogs in and out of the rooms. I may be old fashioned but I dont think that a hotel is a place to have other peoples pets.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay. The hotel makes it very clear that it is "A Dog Friendly Hotel". Being a holiday destination, with seven beaches within Newquay we receive numerous requests regarding accommodation. We have a Five Star Hotel in Newquay which allows dogs. Visit Newquay, has recently reported that there was a significant increase in people looking for Dog Friendly accommodation this year. I'm sorry that you feel this is not acceptable.

"Social Function."

4
User 22/10/2019

A lovely well positioned venue. Friendly staff, Good Food and service at a very decent price. Would have no problem in recommending this Hotel, o.k. It's not 5 star but you are not paying 5 Star Prices.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is wonderful to read you enjoyed your stay here at The Hotel Bristol. We are glad you enjoyed our location, found the team friendly and enjoyed the food. We appreciate your recommendation to others and look forward to seeing you again soon.

"Weekend"

2
jeicherub, Plymouth, United Kingdom 21/10/2019

Bed falling apart, carpet very badly stained as was bath. Had a room change, cold water stopped coming through, bath wouldn't drain away. Attitude of one of the waitresses was absolutely awful very rude.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm sorry to read the room allocated failed to meet your expectations. I am pleased our reception team were able to allocate you an alternative room. Your comments have been reviewed with our House Keeping Supervisor and these items are being addressed. I would like to apologise that one of our waiting staff was rude. Our Staff are generally very helpful and friendly so to read this it is most disappointing. Our General Manager will be speaking to the team as this is not we expect. I would like to thank you for your feedback and we hope to see you again soon.

"Very comfortable hotel in good location."

5
User 18/10/2019

Friendly, efficient staff. Large, comfortable room. We enjoyed a good breakfast with plenty of variety and local produce. Car parking excellent. Wi Fi worked very well. We did not use their swimming pool or spa facilities but these looked good. We were walking the South West Coast path and the bus stopped just down the road.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is lovely to read you thoroughly enjoyed your stay, from friendly efficient staff, large comfy room to a fantastic breakfast. We are lucky to have two large car parks so guests never have to worry about locating a parking space. I hope you you enjoyed the views whilst walking the South West Coast Path. We hope to see you again soon.

"Classic hotel"

4
oebep, Bristol 17/10/2019

We had the pleasure of staying here for 2 nights in October 2019, this was a first time visit to this hotel even though we stay in Newquay frequently and we were happy with our choice,so much so we've joined the Best Western guests scheme.The hotel is classic in design and sea view rooms enjoy a beautiful view of Newquay bay. We stayed in room 246 which has high quality furnishings, but although fully functional, is a little tired. The staff throughout are exceptional and complement the general ambiance of establishment. Look forward to our next stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is lovely to learn that you enjoyed your stay and that you have become members of the Best Western Reward Programme. The hotel is working through a refurbishment programme which has seen many of our sea-view first-floor rooms receive newly fitted bathrooms. I'm sure you would have enjoyed our newly refitted Cocktail Bar and Lounge Areas. We are hoping to continue with refurbishment at the beginning of 2020. We appreciate being informed that our team our exceptional and compliment the ambience of our hotel. We look forward to your return.

"Splendid view, great staff"

5
User 17/10/2019

Our charity event was excellently orchestrated by the staff and the food and service were excellent. All the attendees were once again impressed. Our overnight stay was very pleasent, with a superb view from our room

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for letting us know that your charity event was successful and all attendees were impressed. Our team work hard to ensure our guests enjoy their stay and events held here at The Hotel Bristol. It's lovely to learn your overnight stay was very pleasant and I agree the views from our sea-view rooms are rather spectacular. We look forward to your return.

"Friendly and welcoming hotel "

4
817carlr, London, United Kingdom 17/10/2019

Friendly and welcoming hotel. Dog friendly, you receive a dog bowl and towel in room. Slightly dated decor, but all clean and amazing view if you get sea front room. Bar area has just been refurbished which is nice. Lots of local gins - Yum

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to read your four-legged friend and yourself enjoyed you stay and found the hotel "friendly and welcoming". I agree, the view from our sea-view rooms are rather special. Glad you liked our newly refurbished bar area and the selection of local gins. We look forward to your return.

"Wanted to leave early"

2
User 13/10/2019

Worst 4 nights sleep I've ever had! Hard bed, creaky floors, banging water pipes, lots of street noise through windows, bathroom door did not close, half a mile walk to get to room along creaky narrow corridors and a disappointing breakfast.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm sorry to learn we failed to meet your expectations. The hotel is situated next to a road leading into Newquay and at times can be busy, however this normally quietens down in the evening. If you had spoken to our reception team they could have arranged for comforters to be fitted to the mattresses and subject to availability allocated you an alternative room. I have reported your comments to our maintenance team to investigate the issues you have raised. Thank you for this feedback.

"Short Break"

4
johnmeldrum, Cheltenham, United Kingdom 11/10/2019

Had a very good break at the Bristol, but the Swimming pool is too far down steps for elderly people, The Hotel is clean the reception staff were helpful (can not remember there names), Only ate in the restaurant for one meal and 5 Breakfast. Would go again.

"Holiday in Cornwall"

4
Caoimhe17, Ireland 10/10/2019

This is a great wee hotel right beside beautiful beaches in Newquay and near Newquay airport. The bedrooms was very clean. with kettle and biscuits, There is also a hairdryer available. The staff are very helpful and friendly and the food very good. It is also near the town centre.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy to read you had a wonderful time here at The Hotel Bristol. House-keeping will be happy to learn you felt the rooms were very clean. Our team work hard to ensure guests' enjoy their stay. It is to know you found them very helpful and friendly. Our location is ideal being situated so close to the beach and the centre of town less than a 10 minute walk away. We look forward to your return.

"Spot On"

5
User 10/10/2019

4th time to stay here this year. I prefer to stay here and travel to work around the Cornwall area .Excellent location with views of the local beach. All staff were extremely friendly and helpful always making time to engage with the guests. Breakfast offered plenty of choice and evening meals offered a choice from restaurant or lounge menus. Look out for the daily specials, they give added value.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to learn you are a returning guest. The staff work hard to ensure our guests' enjoy their time here at The Hotel Bristol and it is always nice when their hard work is recognised. It is great to read you enjoyed the breakfast and evening meal choices. I agree the Daily Specials are good value.

"Well worth a visit"

5
Rickingrays, grays essex 10/10/2019

We have stayed at this hotel many times and it is always a joy. The accommodation is good (and the beds are comfortable) the food is probably the best we have ever eaten at a hotel anywhere in the world, it's that good. The staff are always helpful... nothing is to much trouble. I have no connection with this hotel apart from being a very happy customer!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful words. We appreciate your review and its lovely to know you are a returning guest. Pam will be very pleased to learn you felt the food served "was the best eaten at a hotel anywhere in the world". The team work hard to ensure our guests have a good experience and its always nice when this is recognised. We look forward to seeing you again soon.

"Classic and Traditional English Resort Hotel"

4
User 06/10/2019

Spacious hotel offering traditional hospitality. Everything worked. Good food. Good value for an end of season stay. Piped music in the bar and in restaurant at breakfast a little weird but unobtrusive.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is lovely to read you enjoyed your stay here at The Hotel Bristol, from traditional hospitality, good food and its nice to read you felt the stay was good value. We look forward to seeing you again soon.

"Uk trip"

3
User 03/10/2019

Beds uncomfortable in the UK overall and on cruise ship couldn't wait to get home to my own BED. Room was musty smelling once we complained they up graded us. Award program was used to obtain room don't know if that has somethi g to do with getting low graded rooms.

"Great Hotel"

5
User 02/10/2019

We really enjoyed our 2-night stay at this hotel. The room and bath were excellent, and the breakfast was great. The location was also excellent - a short walk to the busy part of town. Parking was very convenient as well.

"Mr and Mrs Ashmore"

4
retiredtravellers234, Leicestershire, United Kingdom 29/09/2019

Overall a good experience but the price was a bitt high for the room. The steep access stairs to the swimming pool were slippery if no anti—Slip footwear's was not used. The room was quite big with a somewhat cramped facility for showering etc. The breakfast was excellent.

"Great"

5
User 27/09/2019

Very good service!!!! All the staff were very lovely and extremely helpful with directions and any needs you may have. The food was very good! There was a nice and welcoming atmosphere would highly recommend

"Dining at the Hotel Bristol"

5
Ronald M, St Austell, United Kingdom 27/09/2019

Dining at the Hotel Bristol is always a very pleasant experience. The food is excellent, with a varied menu, and served by staff who are always pleasant and very dedicated to giving the customer an eating experience.

"Last minute night away"

4
User 24/09/2019

I loved this hotel I normally go for more of a modern looking hotel but this didn't disappoint it felt like a special place an the room 250 was a great size an had a dreamy view of tolcarne beach only flaw would be the room could of been more upto date to match the bathroom felt just the lighting on the ceiling an walls being changed would of taken it into the now the bar is looking lovely an stylish we will return as we're keen to see more at of the renovation work but it's still pleasent to see the old an the new look together

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The Turret Rooms are rather special with panoramic views of the ocean, they are my personal favourites. The hotel is working through a refurbishment programme. We have currently been concentrating on guest bedrooms and are looking to renovate our reception area Jan/Feb 2020 all being well. We are happy to read you enjoyed your stay, liked the work we have already completed, and plan to return to see more of our renovations. We hope to see you again soon.

"Business Stay"

5
grahamoatway, Bristol, United Kingdom 22/09/2019

Great location for the beach orr town with the added benefit of friendly staff and a clean and tidy room. I have stayed here numerous times and the service has always been the same. First Class. Well recommended for couples or families or the single business traveller.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. It is great to read you are a return guest and feel the service you receive is first class. We appreciate your recommendation to other potential guests. We hope to see you again soon.

"Newquay holiday"

4
User 22/09/2019

The hotel is very nice and a good value. The staff were very professional, competent and efficient. They truly display a sense of caring. The accommodations were very clean. The lounge and bar are exceptionally impressive.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is lovely to read you have a wonderful stay and felt the team were very professional, competent and efficient, with a true display of caring. Our lounge and bar areas have recently been refurbished, glad you like these areas. We hope to see you again soon.

"Where to stay in Cornwall superb"

5
mwparry355, Cirencester, United Kingdom 20/09/2019

Forth visit where we go for excellent food & service unable to fault.anything found by accident a few years ago return when can ask for a sea view &then you can watch the surfers and people enjoying themselves on the beach.

"Perfect location especially for dog lovers"

5
angiev514, Ingelheim, Germany 19/09/2019

We were happily surprised at the welcome we received including our dog. The perfect location on the cliffs above the beach. Great hiking and spectacular views. The staff were lovely especially Chris in the morning taking care of our breakfast and four legged friend. The rooms were very clean and spacious and the wifi was great. We will definitely visit again.

"Super location and very dog friendly"

5
avarga375681, Schwabenheim an der Selz, Germany 19/09/2019

A perfect location next to the cliffs and beach. The staff were super friendly and helpful and the rooms were pleasant and welcoming, especially Chris who was a hit with our dog Woody. We will definitely stay there again....

"AN OUTSTANDING HOTEL"

5
PaulFabia, Dover, United Kingdom 19/09/2019

The Hotel Bristol is an excellent hotel providing thye highest of standards for food, service and cleanliness. Staff are welcomining and attentive. The location on the clifftop overlooking Newquay Bay and the rear car park make this the perfect location for a stay of several days to several weeks!

"Ms Richardson"

5
lindabad79, Nottingham, United Kingdom 19/09/2019

Stayed here for 4 night , the reason we chose this hotel was because it was dog friendly, We were delighted with how all the staff was happy to help us and our dog The hotel was very grand and it's a shame to read the negative comments about it being dated , I would definitely stay here again

"Always good"

5
EastendBoy1, London 11/09/2019

We have stayed here 4 times this year and have booked for October Half term. The staff are always very friendly and the place is spotlessly clean. It's very well situated across from the beach. Breakfast is very good and we love staying here.

"Excellent short break"

5
barnsfield, Swansea, United Kingdom 11/09/2019

What a great offer the West Country Break is at the Hotel Bristol. We've just enjoyed an excellent 2 night stay on a DB&B basis with the added extra of a gorgeous cream tea on arrival and bottle of prosecco with our evening meal. We stayed in room 131 which was a lovely large room with an excellent seaview. All staff at the hotel were very friendly and the food was great. Highly recommended and we wouldn't hesitate to return.

"Great hotel with lovely staff. Excellent base for exploring Cornwall."

5
User 11/09/2019

Lovely family managed hotel in a great location. Staff were all very kind and helpful. Great food in the newly refurbished bar and lovely breakfast every day. I suffer from gluten intolerance so it was refreshing to be able to have such a great menu choice that could cater for my dietary needs. The hotel also has 3 Tesla destination chargers which was a major contributing factor for choosing it over other hotels. Highly recommend for anyone staying in Cornwall

"Excellent accommodation."

5
User 09/09/2019

This was a lovely hotel with very friendly staff. We had a top floor bedroom (number 350) that had a separate sitting room giving us panoramic views over Newquay and the sea. Very spacious. Breakfast was very good with lots of choices. We would highly recommend this hotel.

"Very good"

4
PattiAnn44, Nuneaton, United Kingdom 09/09/2019

Stayed for a 3 night break whilst visiting family for an engagement party, Room 249 , was a lovely room overlooking Tolcarne Beach, room in need of a little redecoration but this was a small price to pay for the lovely view. All staff were excellent, our waitress at breakfast was a credit to the hotel (sorry we did not take her name). Food was also very good. Would not hesitate to receommend this hotel to anyone thinking of a break in Newquay.

"Business trip"

4
Allheart L, Gloucestershire, United Kingdom 05/09/2019

Stayed for 2 days recently and always found this hotel gets better every time I am in the area, staff are always friendly and nothing to much trouble attitude.Not to far approx 5 minutes walk into centre which has lots of bars and good range of restaurants.

"Great Place To Stay"

5
User 05/09/2019

Fine hotel with wonderful views. Staff were excellent. No problems. Parking plentiful. WiFi was working but did not appear to have much bandwidth for video. Was good enough for everything else though. Would definitely stay here again.

"Super everything"

5
User 04/09/2019

Extra a place. Good feel. Parking free. Exellant Staff. Fantastic organization. Cinema and to many sale for rest. I recommend accommodation in this hotel. Total comfort for families and friends.Close to beautiful places and beaches that are worth seeing.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments and recommendation of The Hotel Bristol to other potential guests. We always appreciate hearing our team are "excellent" with fantastic organisation. The hotel has two large car parks, so guests never have to worry about finding a parking space. Newquay is a central location to visit many beautiful places and beaches within the county. We look forward to your return.

"Four lovely days relaxing"

5
User 03/09/2019

We are had a lovely time at the hotel the breakfast was very very good and evening meals was excellent we are so pleased with our stay in the hotel we are going back next year thank you Richard and Caroline

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Glad to learn you enjoyed your stay here at The Bristol and thought breakfast and evening meals were excellent. We look forward to seeing you again soon.

"Holiday"

4
User 01/09/2019

Lovely hotel. Convinent location. Grandson loved the pool and games room. Fantastic breakfast with plenty of choice to suit all tastes. Close to beaches and public transport. Nice clean rooms. Will return again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Great News to read you will return again. We are happy you enjoyed your time here. Our location is ideal with the beaches just across the road and the centre of town less than a 10 minute walk away. Lovely to learn your grandson loved the pool and games room. Pam, our Head Chef will be pleased to know you felt breakfast was "Fantastic with plenty of choice to suit all tastes". We hope to see you again soon.

"Excellent for families +++"

5
kjharrisonnn, Liverpool, United Kingdom 29/08/2019

Overall a wonderful hotel and service. Our family of 5 love coming here and we looked forward to our holiday at the Hotel Bristol months in advance. The quality of service is so good we have returned now for several years and plan to continue especially given the areas of modernisation evident throughout the hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is fantastic to read you have been visiting us for several years and look forward to your stay months in advance. Even better to know you like the refurbishments we have completed to-date. We look forward to seeing you again soon.

"Single traveller at Best Western Bristol"

5
alis0nfs, Winchester, United Kingdom 28/08/2019

Lovely staff and a comfortable room. Had dinner in the dining room - the veggie option which was delicious. I have to especially commend Colin for his fabulously friendly, polite and caring attitude towards a single traveller. Nothing was too much trouble.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful comments. We are so happy to know you had a fantastic time and enjoy the food we served. It is always nice when staff are mentioned for their outstanding service. We look forward to your return.

"Wedding reception"

5
User 27/08/2019

Our daughter had booked Best Western Hotel Bristol for her wedding reception and we decided to stay there for three nights, Thursday to Sunday. We had no idea what to expect but we couldn't find fault with anything throughout our stay. The staff were warm and welcoming, nothing was too much trouble, and they went out of their way to ensure everything was just right. Our room, overlooking the sea,was lovely. We enjoyed the breakfasts and our evening meal was excellent. Then to the wedding reception! Emma was truly amazing and organised every detail to perfection. The whole event was stunning and so beautiful. Best Western Hotel Bristol, and Emma in particular, you made this wonderful day so special. Thank you ! Tony & Ann

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for letting us know you thoroughly enjoyed your stay here at the Bristol and the wedding of your daughter. Emma will be pleased to know she made this wonderful day so special for your daughter. We look forward to your return.

"Great location, Hotel needs updating felt very old and worn"

3
kmarkh519454, Northamptonshire, United Kingdom 27/08/2019

Reception was very uninviting for us, we were put off by the way it looked it was very worn down looking. Generally A lick of paint and new mattress on the beds would be ideal and more comfortable and a good clean of the carpets in the rooms and corridors. It had a bit of a musty smell throughout the hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay here at The Bristol. I'm sorry that we failed to meet your expectations. We are working through a refurbishment programme and hoped to have our reception refitted prior to the Summer. Unfortunately, the shoulder periods prior to the Summer were much busier than expected so we are now planning to complete the work later in the year. I'm sure you saw our newly renovated Cocktail Bar, Middle Lounge and Well Area during your stay, and would you liked what we have done. We are hoping to continue upgrading guest bathrooms later in the year.

"Best decision to stay in this hotel"

2
marcella f, Aups, France 26/08/2019

We have just returned from 5 days in the Bristol Hotel in Newquay and I could not recommend it more highly. The staff in all areas are so professional, helpful and friendly. They really work together as a team. The double room with sea views were worth the extra and was maintained to the highest standard. Breakfast and bar food were excellent and drinks were reasonably priced. What stood out for me was the positivity of the staff - they are the real asset. So thank you, we will be back.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful feedback. Our staff work hard to ensure guests enjoy their time here at The Bristol and it is so nice when people recognise this and make the effort to let us know. Lovely to read you enjoyed you sea view room and found the food served excellent with reasonably priced drinks. We will certainly look forward to your return.

"Hotel stay"

3
User 19/08/2019

I have to say the staff here are fantastic and friendly but an honest review would be that the rooms are a little overpriced for what you get and the beds a little uncomfortable. The food in the hotel was lovely though.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. Being high season, prices are always higher especially due to demand during the school holidays. My advice would be to book as soon as possible to ensure the best rate. Booking last minute very rarely gives a better price at peak times. If you had spoken to reception during your stay they could have arrange for a mattress protector to be fitted, which may have made the bed comfortable. We do purchase beds and mattresses with the advice of a recognised bed specialist, but as you can appreciate, we all have different preferences. Pam our Head Check will be happy to know you enjoyed the food served. We hope to see you again soon.

"Wow! What a hidden local gem!"

4
User 17/08/2019

Even though we live 20mins down the road we had a spontaneous "staycation" We recently stayed here. Myself , fiancè and 2 son's age 5 and 7. Upon arrival we were greeted with welcoming , friendly staff and it is great to Say that , that didn't diminish! Everyone member of staff go above and beyond to make sure your stay is perfect. Staff are very professional and Colin is a gem! We all loved him! We booked a family room and got what can only be described a a modern suite! The boys had their own bedroom which they were delighted at. Breakfast is 5* I would honestly say I would come again just for the breakfast! We all thoroughly enjoyed it. The food which we ate from the modern casual lounge was superb , can highly recommended the vegetarian nachos and the club sandwich was Devine after sinking some of the lovely cocktails! swimming pool was a lovely asset as was the games room! Thanks G.W.H!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy to read that you all had a fabulous stay with us. Our staff work hard to ensure guests enjoy their time with us and glad to read the boys enjoyed their own room, the swimming pool and games room. Pam, our head chef will be happy to learn you thoroughly enjoyed breakfast and the food served in our Cocktail Bar. Thank you for your recommendation. We look forward to your return.

"Enjoyable first visit to Newquay "

4
roz1979, Chorley 17/08/2019

We chose this hotel because of its location and we were glad that we did! The beautiful beach is just across the road and everything is in walking distance. We paid extra for a sea view which was worth it as we could see a good view round to the harbour. The breakfast was good a cold buffet to choose from and you are served hot drinks and cooked food. The rooms were cleaned daily if required and the tea and coffee in the room was very welcome after a day out! The beds took a bit of getting used to a bit springy and unfortunately when people walked round in other rooms above, in some parts the floorboards were very creaky and woke us up a couple of mornings. A bonus is the free car park with plenty of spaces. Thank you for an enjoyable first visit to Newquay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to read you had an enjoyable stay. We are very lucky to have such a great location with Tolcarne beach just across the road from the hotel and the centre of town, less than a 10 minute walk. I agree, it is lovely to have such wonderful views from the Sea View rooms. If you had informed reception during your stay that you found your bed a bit springy, they could have arranged for a mattress comforter to be fitted. Being an older building, sometimes floorboards may be creaky. As we refit rooms and look to change carpets we will actively check floorboards. Pam, our head chef will be pleased to know you enjoyed your breakfasts. We have two large car parks so our guests do not need to worry about finding a car parking space. We hope to see you again soon.

"Avoid"

1
Stu83r, Plymouth, United Kingdom 09/08/2019

Stayed here for work, big mistake. The hotel is like time forgot!! Extremely dated. I stayed in room 360, with the bathroom consisting of more polyfiller and cracks then anything else! The windows in the room were awful, continually rattling during bathe night (was windy outside) and thanks to not fitting properly whistled in the bathroom too. On the plus side the location is good and has parking behind. Breakfast staff were polite and friendly with the food being of a good standard. Just a shame the rest of the hotel didn't match this.

"Nice old hotel, quietish location"

4
neila220, Bristol, United Kingdom 06/08/2019

Stayed for one night, nice room, recently refurbished. Situated in the quiet end of town. Didn't have any food there so can't comment. Would definitely stay there again, though not in high season as it is over twice the price. Highly recommended.

"Summer holiday "

5
mRoshe, United Kingdom 06/08/2019

Beautiful hotel with great location opposite the Tolcarne beach and great room services ever. We got family room with panoramic ocean views. Breakfast very tasty, nice swimming pool. Highly recommend this hotel if you like to be very close to town and beaches. My children love it at all.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to learn you enjoyed your Summer holidays with us here at The Bristol. Our sea view rooms are rather special with such wonderful views. I will inform Pam, our head chef that you found breakfast very tasty and I'm happy that the children enjoyed themselves and loved the swimming pool. Thank you for the recommendation and we look forward to your return.

"Life changing experience!"

5
User 05/08/2019

Thank you so much for everything. The CBD therapy was the best thing I have ever done. I visited the clinic two weeks ago and I feel different person already. Martina was very calm and made me feel very safe. I suffer with anxiety for many years and always wanted to try CBD oil, but never knew what is best for me as it is all very confusing. Martina's knowledge and patience to explain how it works in my body and how it will benefit me was second to none. Apparently yoga coming to Hotel Bristol too and I can't wait to come back! Kimberley

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I agree, Martina is magical. She is a wonderful lady and her knowledge of how the body works is incredible. She is definitely an asset and already we are receiving lots of positive feedback from people that have visited the Wellness Clinic. It's lovely to know you feel like a different person already. I look forward to meeting you at the yoga class.

"Lovely stay with a sea view"

3
User 04/08/2019

We had a lovely 1 night stay here which had a fantastic sea view room on 3rd floor. There is no getting away from the 1970's theme running through the hotel but it was clean with a big bed and has some fantastic rooms such as the dining area and lounge/bar area. The beach is across the road and down steps.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay here at The Bristol and its lovely to know you enjoyed time here. The sea view rooms are very special, with the view of the Bay of Newquay beaches. We are in the process of upgrading the hotel and I'm sure you enjoyed the new look of our Cocktail Bar, Middle Lounge and Well Area. We have stopped our refurbishments for the busy Summer Season but hope to continue the renovations later in the year. We look forward to your return.

"Excellent Dog Friendly Hotel"

5
User 01/08/2019

Chose this hotel as it was dog friendly and it didn't disappoint. Dog bowl, treat and towel in the room on arrival, dog treat and bowl ready and waiting at breakfast. The staff are all incredibly friendly and paid particular attention to the dog, he is apart of our family and the staff went out of there way to ensure he was cared for. Breakfast was lovely. Particular thank you to Mark and Chris who looked after us at breakfast, they are both a huge credit to your hotel. We will definitely return for our next visit to Newquay. Thank you for a lovely stay.

"Fabulous hotel"

5
JIMCHIMP, Winsford, United Kingdom 26/07/2019

I stayed here for 2 nights. Very difficult to find any fault with this hotel. Hospitality ,Great location opposite Tolcarne Beach,Modern,spacious room appointed with everything you would expect,Free Wi Fi, Free drink on arrival,Delicious breakfast served to you by staff who are an absolute credit to the Hotel. With the exception of the night manager who when our taxi pulled up outside 12.30 AM seemed a little put out to have to open the door for us. Tell him we're sorry for treating the place like a hotel :)

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay here at The Bristol. It is out of character for a member of our team to disappoint our guests, my sincere apologies and please be assured this will be reviewed with our Night Porters by our General Manager. It is lovely to read apart from that, you had a wonderful time, with great hospitality from the team, and felt breakfast was delicious. We do have a great location so close to Tolcarne beach and just a short distance into the centre of town. We hope to see you again soon.

"Lomi-Lomi massage at Wellness Clinic"

5
User 24/07/2019

I am not really the one for writing review, but on this occasion I must express my experience with Lomi-Lomi massage at newly open wellness clinic at this hotel. I was recommended this clinic from my friends and always wanted to try Lomi-Lomi massage as keen surfer, this is very famous massage amongst surfing community! Roxy the therapist was welcoming and professional from the first moment and i knew this will be great experience. The clinic is a hidden gem, well equipped, clean and relaxing. The actual massage experience was incredible mixture of thai, deep tissue, relaxing massage with magical twist! I felt pain free, happy and cared for after i left and will certainly return! Roxy is certainly carying the Hawaiian gene of healing art and i will certainly be back! Well done Hotel Bristol for bringing this clinic to us! Andrea

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful comments. The Wellness Clinic has recently opened here at the Bristol and we have received numerous compliments. We are happy to learn you enjoyed the Lomi-Lomi massage with Roxy and look forward to you booking many more treatments at The Wellness Clinic.

"Charming and elegant."

5
User 20/07/2019

We spent 6 nights at Best Western Hotel Bristol. We loved it! The location is great, overlooking Tolcarne Beach. Our room (suite) had a wonderful sea view. Breakfast is served in the elegant dining room. Only a 5 minute walk into the town where there are numerous places to eat if you don't want to eat in the hotel dining room or bar. All of the staff were friendly and helpful.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are so pleased to read you "loved it". The hotel does have a lovely location, so closed to Tolcarne Beach and a short walk into the centre of town. It is nice to be served breakfast in our elegant dining room. It is lovely to know you found our staff friendly and helpful.

"Money"

3
User 19/07/2019

The price which i paid i should get proper room insted of that my room started and ended there very small room and very small toilet i chossed the hotel becuase of swimming pool and the pool water was so dirty. Its like the havnt chnage water past 6 months

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I have checked your original booking and a standard twin was booked. We then received a request for a large room with sea view and there is a note on your booking that you then wanted a double bed. A Standard Twin rooms does not have a sea-view I'm afraid. The double room you were allocated which had a sea view is classed as a standard room as this is a smaller room but does have a sea view. Our reception team tried their best to work with your wishes and felt a Sew View and Double were more important to you than a large room. We could not give you a complimentary upgrade to a large Sea view room as the hotel was very busy. If you had bought this to the attention of our reception team they may have been able to find you an alternative room. Our maintenance team check the pool water quality on a daily basis so it was somewhat surprising to read your comment about the pool water. Thank you for your comments.

"Recommend!"

5
Belfast2666, Kanchanaburi 19/07/2019

I would recommend and stay again in this traditional British hotel which is endorsed by the Best Western trade mark! All the staff from reception to bar staff to waiting on staff, porter and cleaners are all so helpful and nice! A credit to the hotel! The breakfasts were cooked to order! A bar meal one night included roast pork with trimmings! Try the BBQ ribs , they are 'Freddie Flintstone' size! The pool is a delight, small , very clean, loved, and on my own at 7am. Ask for a blue pool towel from reception, take your own toiletries, or nip back to your room to shower. I caught the bus from the airport which stopped virtually outside the hotel and the same to return to the airport. The little train stop for around Newquay also is opposite the hotel including other major bus destinations. Look for the steep steps down to the perfect Tolcarne beach. There are 2 places to eat and drink on the beach offering different budgets. Great location for this hotel, 15 min walk into the lovely Newquay town centre. Beware of all seaguls, they'll steal the food out of your hand!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments and recommendation. It is so nice to read you had a thoroughly enjoyable stay with us, and found our staff nice and helpful. We have recently changed our Bar Menu and yes I agree, the ribs are rather divine and super size. We have received lots of positive feedback about the ribs. Our location is ideal for the beaches and the centre of town. We hope to see you again soon.

"Seaside Hotel"

5
User 14/07/2019

We stayed at this Hotel in June 2019 having walked in off the street & booked a room using our Best Western members card. We were given a lovely room with a bay window overlooking the ocean on the 2nd floor. The room was spacious, with roomy bathroom, clean & well appointed. Our booking included dinner & breakfast.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay here at The Bristol. It is lovely to know you enjoyed your spacious,sea-view room with a bay window and that you found it clean. We look forward to your return.

"Great stay in traditional hotel "

5
charlesj305, Cardiff, United Kingdom 11/07/2019

Stayed here for three nights with my wife and I must say it was outstanding. It is a well run establishment with all local people. The rooms were large and kept spotless and what a great breakfast we had each morning with a fantastic choice. It is in a ideal situation in Newquay with just a short walk to the bars, beaches and shops. The staff were friendly and helpful and they had a good selection of drinks at the bar. They also have a car park at the back for easy parking. Well worth the stay and we would use it again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It's lovely to learn you had a truly wonderful holiday with us here at The Bristol. Thank you for the positive feedback. Our team work hard to ensure our guests enjoy their stay with us. We hope to see you again soon.

"Outstanding, caring and professional treatments!"

5
User 09/07/2019

I am regular client for newly established Wellness clinic at this hotel. I see Martina every week for treatments as I suffer with back pain and as regular gym user, I needed help with nutrition to achieve my goals and energy levels. After couple of visits my whole body responded very positively to treatment and now following Martina's advice with nutrition, my energy levels during exercise have imroved too. What a great and rare find this clinic is. It looks very welcoming and looked after too. Thank you Massage Or Knot and Martina for her skills and knowledge.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. It is wonderful to know you enjoyed your visit to Martina in our Wellness Clinic. She has recently relocated her business to The Bristol and her treatments are very popular.

"Incredible Wedding Venue"

5
LarsB1721, London, United Kingdom 08/07/2019

We attended a small Wedding at this venue and how surprised were we! Fabulous Function Room overlooking the sea, absolutely wonderful food and nothing was too much trouble for the Staff. This 3* Hotel is definitely understated . With its relaxing atmosphere we will without a doubt be returning for a short break to experience the rest of the Hotels facilities.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. We are glad to read you enjoyed our venue for the small wedding you attended, and that you will be looking to return for a short break in the future. We would love to see you soon.

"My only regret is that we couldn't have stayed longer"

4
Krow1004, england 07/07/2019

Sadly only 2 nights at this lovely hotel. Room with wonderful sea view, Super comfy bed, lovely breakfast but what stands out is the staff and the care they give to their customers. We witnessed chairs being taken outside for an elderly couple to be able to view the passing carnival, People who are less mobile being assisted to use the lift in the dining room. Staff that went out of the way to be friendly and make your stay comfortable. If you want old fashioned hospitality don't miss this gem. Parking can be tricky in Newquay so the large carpark was another positive for me.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your lovely comments. Our team work hard to ensure guests enjoy their stay and will always "go the extra inch". We appreciate reading your praises of our team. I agree we are very lucky to have two large car parks so guests never have to worry about finding a parking space. We hope to see you again soon.

"sea veiw"

5
297christopher, Swindon, United Kingdom 07/07/2019

if you want a first class hotel this is the one it has been run by the same family for 93 years the staff can not do enough for you the food is first class and if you do not want a evening meal there is a first class bar menu the rooms are very good we had a sea veiw room had every thing that you require

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. This is a family run hotel, and the team work hard to ensure our guests have a wonderful stay here at The Bristol. It's great to learn you enjoyed the food in our restaurant and cocktail bar area and loved your sea-view room. We look forward to your return.

"Wellness treatments"

5
User 02/07/2019

Me and my boyfriend visited Newquay for a surfing trip last week. We didn't stay in your hotel, but we were recommended the wellness clinic at your facility. Wow, what an amazing experience that was! Martina, the practitioner was very skilled, professional and knowledgeable. Our CBD treatments were out of this world and we rebooked couple of times. As keen surfers, it was just a treat we needed. What a fantastic offering in the hotel and we will definitely return to stay in this hotel as we don't want to miss opportunity having treatments again. For those who are in the area or staying at the hotel, definitely book session in the clinic. Thanks, Megan and Sam

"8 Super days away"

5
User 29/06/2019

Stayed for 8 super days at Hotel Bristol, view from room was breathtaking and the room was stunning.All the staff were very friendly and helpful but the bar and restaurant staff where exceptional.Food was very good and a good variety, breakfast was excellent.The only negative during our stay was a very poor shower in our room don't you think a shower screen would be better than a curtain.We will be certainly coming back!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Great to read you had a wonderful 8 days here at The Bristol. The views from our sea view rooms are rather special. I hope you mentioned to reception during your stay about the poor shower, so our maintenance team could look at this for you. We are working through a refurbishment programme which has currently seen many of our first-floor sea-view rooms receive newly fitted bathrooms with screens rather than shower curtains. We have a great team here, who go out of their way to be friendly and helpful towards our guests. Pam our head chef will be pleased to know you found breakfast excellent and enjoyed the variety of food. We look forward to seeing you again soon.

"Kevin "

5
221kevinT, Burscough, United Kingdom 29/06/2019

Stayed here on the way to and from lands end . Angela and Christine on reception went beyond the call of duty to accommodate us on our booking , succeeding in providing us with an upgrade to excellent rooms on both nights of our stay. They helped with restaurant bookings , taxis and small details that gave a personal touch for which we are grateful. Well done the pair of you for your professional care and kindness.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy to learn you stayed twice at The Bristol last week during your holiday in Cornwall. Thank you for informing us of the outstanding service received from Angela and Christine on reception. From upgrading your room on both nights to recommending hidden gems for food and managing to secure bookings on busy nights. I will ensure the girls see this review and receive a pat on the back. We all, hope to see you again soon.

"Super"

5
User 20/06/2019

Wonderful stay .Thank u for the upgrade ..clean rooms ..lovely staff mark ..Ellie ...and the night reception guys Very helpful ..very friendly ...ull made our wedding anniversary memorable ...Thank you ..we will be back

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are pleased you liked the complimentary upgrade for your wedding anniversary and found the team looking after you very helpful and friendly. We hope to see you again soon.

"Nice hotel"

5
timsE3191CY, London, United Kingdom 19/06/2019

We stayed for 4 nights with our dog they made us really welcome from the minute we arrived, the reception staff are friendly and I had to ask for a fridge to store medication it was in our room within 5 minutes great service, the breakfast staff set up a table for us so we could take our dog with us which was really nice of them and every morning they set out 3 dog biscuits for him, all the staff went that extra mile and I did not get all of their names but Mark and Chris are 2 names we knew who are working the breakfast and the supervisor at breakfast we did not get his name, the room had a great sea view and was comfy with 3 beds in the room, we will be back for another visit

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are pleased to read, you all enjoyed you stay with us here at The Bristol. We are a team of dog lovers, so it goes without saying your four-legged friend will receive lots of love from the team, including the odd treat or two!. Our team aim to ensure guests thoroughly enjoy their stay with us. Thank you for your kind words, the team will appreciate the recognition. We look forward to your return.

"Very good "

5
ivan-chaser, London, United Kingdom 17/06/2019

The room on the sea was really impressive... the staff all very friendly and very cain also white my dog ... we love stay and we will recommend to all dog lovers ... also they prepare for breakfast a place to eat all 3 of as that was really nice ... many thanks for all ....

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Our sea view rooms are very impressive, as a earlier guest commented "a view to die for". Being a team of dog lovers ourselves, it goes without saying, all dogs staying here have a fuss made of them. If you do not wish to leave your dog alone, in the bedroom while you attend breakfast, we can arrange for a table to be laid up in our middle lounge (subject to availability). It's wonderful to know, you all enjoyed your holiday with us and we look forward to your return.

"Sea View room was worth the extra money ....."

3
TRACY632013, Belper, United Kingdom 15/06/2019

This hotel is tired and dated and in much need of modernisation, especially the pool area which was in a definite need of an upgrade. The pool area felt grubby, unloved, uncared for and the changing rooms are simply not adequate . However the dining room is good and the breakfast was excellent. A great choice of cereals, fresh fruits, juices, croissants and danish pastries. The cooked breakfast items are served to order and are delicious. The bedroom was very tired with outdated furnishings, and the rose pictures in our room had me transported back to the 60s. I hated them so much I felt like taking them down. I really feel that an updated canvas of a sea view would be much more appropriate. However the towels are large, white and fluffy. The water is piping hot and the sea view is to die for. Pay extra for a sea view and you will certianly not be disappointed.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. You may have noticed during you stay that the hotel is working through a refurbishment programme which currently includes updating and upgrading guest bedrooms and bathrooms. We recently finished the renovation of our Cocktail Bar, Well Area and Middle Lounge which hopefully you utilised during your stay. Our swimming pool area is also on the list to be updated. Pam, our head chef will be pleased that you enjoyed the food served in our Restaurant and Beata, our Head Housekeeper that the large fluffy towels were appreciated. I agree, the sea view rooms are to die for. We look forward to your return.

"Excellent"

5
dinnyday19, Warminster, United Kingdom 15/06/2019

The staff at this hotel cannot do enough to make your stay comfortable The chef is excellent and the food is tasty, imaginative and well presented. Restaurant staff are friendly , efficient. and knowledgeable.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is wonderful to read you thoroughly enjoyed your stay here at The Bristol. From tasty, imaginative and well presented food to exceptional service from all of our team. We are happy, to have contributed to your pleasant visit, to Newquay. We look forward to seeing you again soon.

"Great Spot with hidden surprises!"

4
AndChiSqui, Southampton, United Kingdom 10/06/2019

At first sight the hotel is a little dated and the surrounding area (hotel next door not in use) is untidy in places but that's really not an issue and car parking is very convenient; plenty of room here. Once you get inside this place the staff are very attentive and helpful. Without exception we were looked after well throughout our two day trip. The centre of town is in easy reach but you are also far enough away to not be troubled by the busy-ness there. To some extent you are transported back in time and there is a sense of the twentieth century charm of an old-fashioned sea side haunt. We were fortunate to have a lovely sea view room which was spacious and clean. Breakfast in the large, chandelier lit restaurant was efficient and plentiful. A particular treat, and one which I would highly recommend, is the very reasonably priced massage service from Martina Crkonova. Martina was totally professional and knowledgeable. I am normally a little reticent about such things but from the start felt at ease and completely relaxed. If I was a local resident I'd be back there regularly...this goes beyond just being soothed, I had a real sense of being cleansed of every day tensions and even of being detoxed. Highly recommended. An additional bonus is the indoor, warm swimming pool at this hotel. It was completely empty when I swam and added to the value of the trip. If you want to have snacks in your room other than room service there is a local supermarket close by. You really can't go wrong here. Yes you can find top end accommodation in Newquay but for that you are going to pay a premium. The only reason I didn't give this 5* was in deference to those top end places. For our needs this was however 5*.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are pleased you enjoyed your stay with us and appreciated your lovely sea-view room which was spacious and clean. Martina has recently taken over the treatment room at The Bristol and it is fantastic to receive such a glowing review. We look forward to your return.

"Great classic car weekend "

5
SussexDuke, Pulborough, United Kingdom 07/06/2019

We came down to Newquay for a Classic Car event and found the hotel was perfect for the needs of the 50 members attending the event. They have a large car park at the rear of the hotel which was perfect for the number of cars in the club. Check in was very fast and friendly and when we got to our room found it to be large and very comfortable with a great bathroom and had fantastic sea views from the large bay window. We had 3 evening meals while we were staying and the food and service were excellent, the hotel team were very friendly and attentive. The breakfast was also great, with a good choice and again great service. We would highly recommend this hotel and it is worth getting a sea view room as it just makes it more special.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. Our team thoroughly enjoyed looking after the Classic Car Event. We are happy to know you found check in very fast and friendly, and appreciated your room with fantastic sea views. Our head chef Pam will be pleased that you found the food served "excellent" and you received great service. We appreciate your recommendation to others of The Bristol and look forward to your return.

"Short half-term break"

4
User 01/06/2019

Short break to Newquay, wanted to stay near Tolcarne beach so this Hotel was perfect as it was just across the road. The hotel is nice but some areas are a bit dated including the room we stayed in. We had a sea view room but there was a banging noise coming from the guttering above the bathroom window, which we reported on our 2nd day. Nothing was done about it during our stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. The guttering was reported by reception to our maintenance team who liaised with a local window fitter to endeavour to get this issue resolved. Unfortunately, they were not able to attend the call out straight away. We wish to thank you for making us aware of this. We are currently updating the hotel and have recently renovated our Cocktail Bar Area. We plan to continue with our upgrades during the year. The hotel is ideally situated for Tolcarne Beach and the centre of town is only a 10-minute walk away. We look forward to your return.

"Bad customer service"

1
User 31/05/2019

I booked to stay for my wife's birthday on the 1/3/18 this review dates in 2019 as I can't review earlier and I'm new to trip advisor so only just getting to it now. Anyway I booked for my wife's birthday through booking.com and obviously this is the time we were deluged with snow. I was living in brixham in Devon at the time and couldn't get out of brixham. I called to say I couldn't get out of brixham and they said it was nearly impossible to get into Newquay aswell. So not to worry booking would be cancelled at no charge due to weather. Only afterwards I was charged full price and told I was a no show. When I called to see why I had been charged I was told it's because you didn't turn up. I agreed because I couldn't physically arrive or arrive safely. But stated I would prefer obviously not pay as I hadn't stayed my card was billed they refused a refund under exceptional circumstances. I offered to pay a reduced rate but was delcined. Felt mugged and as if I was paying for someone else to stay that couldn't leave. Still livid really after 18mths

"Extended our stay"

5
I9317NIbilld, Bedford, United Kingdom 31/05/2019

We stayed here originally for five nights with our Labrador dog but enjoyed it so much and the weather was good that we extended our stay. We have stayed at several Best Western hotels because many will take our laid back Labrador, Bentley. This hotel charged us for his stay in our room but he was given a nice rug (although we took his own fleece, towel, bowl, etc.) a lovely smelling bright towel - which we could have used - and a water bowl. We were surprised when we walked into our room at the front of the hotel to be greeted with a sea view. We spent sometime each day looking at the many surfers riding the waves. Because we had Bentley with us we couldn't dine in the restaurant but we were happy to be in a part of the bar area where they set up a round table for us each day overlooking the road and towards the sea. It was perfect. We chose our cooked breakfast which was delivered hot to us each morning and we could go alone and chose other items from the main restaurant. This was always busy as the hotel had several coach parties in while we were there but it didn't affect us. We also had other meals at the hotel which were equally as good. Don't like to mention some staff and not others as we found everyone most helpful but the people we came into contact with most were Chris and Phil. Mark the Head Porter helped us also and Deborah was pleasant on Reception. There was a nice helpful lady in Housekeeping but unfortunately I didn't get her name. Our Labrador had just had the second of two hip replacements so we chose this holiday so that he could at last get back to his favourite thing - swimming. He loved the rock pools which were much better than the sea for him to go in and a lot cheaper than hydrotherapy ! The beaches here are really special and Bentley was allowed on some. We really like Newquay and wish it was nearer but we broke our journey down at another Best Western - Walton Park, Cleveden near Bristol and really enjoyed that also and would definitely return to both these Hotels.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such a glowing review. It's great to read Bentley and yourselves had a wonderful stay and that Bentley enjoyed his daily swims. Many of our staff own dogs and realise how important it is to be able to bring your four-legged friend on holiday. I'm sure Bentley received plenty of fuss from the team. We do hope we get to see you all again soon.

"Newquay holiday 2019"

5
User 30/05/2019

This hotel is amazing. The staff all work tirelessly to keep customers happy, From front of house to house keeping. All have shown amazing customer service. This hotel is just a short walk into the town centre. My children aged 6 and 4 loved their stay here. Its been a fantastic holiday. We shall definitely be visiting again in the future.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to learn you had an amazing time and both your children enjoyed their stay here at The Bristol. We appreciate your comments and look forward to you visiting again in the future.

"Gay Classic Car Group Weekend"

5
nicfrost, Torquay, United Kingdom 27/05/2019

Stayed at this Hotel for the GCCG weekend. Had a great time. The Hotel is clean comfortable with lovely Staff. The food was of excellent quality. Breakfast was superb, served hot out of the kitchen rather than being out on a buffet for ages. We sampled Dinner in the Restaurant, Dinner in the Ballroom and Bar Food. All very enjoyable. The bedrooms are well serviced by the Staff and had a hospitality tray. The bed linen is high quality with a king sized bed aiding a restful night. Thanks to Jeremy from the GCCG for his organisation of the daily events and his liaison with The Hotel Bristol making the weekend a great success. This traditional English Hotel is highly recommended if you are looking for a stay in Newquay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is fantastic to learn you had a wonderful weekend for the GCCG event. Our team will be pleased to read your positive comments. We appreciate your recommendation to others potential visitors to Newquay and we look forward to your return in the future.

"Very Friendly and helpful staff ."

4
james p, Exeter, United Kingdom 21/05/2019

Situated in a very good position overlooking Porth beach . We stayed 3 nights with a classic car club . Our room was spacious and clean , the food was particularly good . The breakfast choice was really comprehensive and we had a good variety of dishes for dinner.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. The hotel is situated close to the bay of Newquay with Tolcarne beach just across the road from the hotel. Porth Beach is two beaches along the coast from the hotel. On a very low tide, you can walk from the harbour all the way to Porth Beach. The town centre is only a 10-minute walk from The Bristol. We are pleased you liked your spacious and clean room and enjoyed the food served with a good variety of choices.

"Good location and lovely staff"

4
Steve A, Cambridge 21/05/2019

We attended a classic car meeting over a long weekend along with 50 other guys. The welcome when we arrived was excellent, and this set the tone for our stay. All of the staff were incredibly helpful; nothing was too much trouble and I can only recommend this hotel should you be staying in Newquay. Breakfast and dinner were good, and I was particularly pleased to find that they catered for gluten free requests without any issues. I look forward to staying at The Hotel Bristol when we are next in Newquay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is great to read you had an enjoyable time, from the start to the end of your stay here at The Bristol. Our staff aim to ensure our guests have a relaxing time, so it's lovely to read you felt "nothing was too much trouble and the food served was good including gluten free options". We look forward to your return.

"Gay Classic car Group weekend"

5
Jeremy P, Plymouth, United Kingdom 21/05/2019

As a group organiser, life can be hard or it can be made easy by going to an establishment that is run in a very professional way. From making the enquiry over 12 months ago my journey with the hotel has been made so easy, from sorting room types and tariff to meeting with the chef to sort menus and costs adding a great afternoon tea with home made cakes different ones each day. Feeding 50 people and catering for all tastes could not have been easier.A winner every meal. The bar staff made car named cocktails which was very much appreciated by the club members, The minute people arrived they felt at home very happy friendly reception to the porters helping with luggage. The food service team did a cracking job, food was served with a smile and the wine glassies kept fall. We had a front room it was great sitting in the window watching the world go by (when i had five minutes ) and a very comfortable bed well made. When I reported a light not working a happy obliging maintenance man arrived, so often it takes most of your stay to get a light sorted, thank you. All in all a very well managed hotel who believe in the old faction word "Hospitality" so often this is forgotten. Thank you to you all

"Outstanding massage/treatments like no other I have ever experienced"

5
User 16/05/2019

I go here for massage/treatments from Martina who runs her business (Massage or Knot) from her relaxing therapy room near the spa. Her service is outstanding and she has a professional yet warm and caring manner that leaves you feeling amazing afterwards (with a lasting effect). In my opinion (and I have experienced many treatments from around the world) if you want a massage or healing treatments she is the only person you would ever want to see. If you're staying here on holiday or lucky enough to live nearby I advise that you don't miss out on the opportunity of a lifetime to experience her magic healing hands and special caring energy. Thank you Martina I feel so blessed and lucky to of found you! Kiri Wedlock xx

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Martina has recently moved to the Bristol Hotel with her business Massage or Knot. What an amazing recommendation. It is great to read, and we are really pleased to know you enjoyed your treatment. I'm sure you will become a regular client for Martina.

"First class service."

5
JimM83, Newquay, United Kingdom 15/05/2019

This hotel is one of Newquay's few remaining high quality establishments. I've attended many functions here over 30 years and have always been impressed by the friendly and very professional staff. As a result we held a family wake at the “Bristol” this week and we were looked after like royalty by Owners Stuart and Vera Young. A family run Hotel of this size and quality is rare these days but three generations are keeping the standards up and tradition going here. It is extremely popular with German tourist parties who love the Cornish coast and Rosalind Pilcher TV drama filming location tours. Great place to stay, hold a function of any size, visit for a drink and light meal or go full A La Carte in style. Highly recommended.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is great to know everything was perfect for your family wake and that Mr & Mrs Young personally looked after your needs. Our staff will be pleased to read you found them friendly and very professional. Thank you for your recommendation.

"Great staff, great stay "

5
ireneandbill, Benalmadena, Spain 13/05/2019

First time in this hotel and we loved it. Big comfortable beds, good food and most importantly friendly helpful staff. We attended a reunion and the food at dinner was lovely, serving of which was like a military exercise - well done staff We will return.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. It's lovely to know you had a wonderful stay, and an enjoyable dinner for your RAF reunion. Our team worked really hard for this event so it is great to receive feedback. We look forward to your return.

"Great location, fantastic food, fantastic service, great room."

5
User 07/05/2019

This is a very well run Hotel with restaurant quality food and a menu that changes daily. The staff are excellent - very friendly, efficient and helpful. They looked after our group of 44 extremely well and we could not be happier. It is a very comfortable Hotel and room changes were made without a fuss for those couple of people who were less than delighted with their room. We had one of the "turret" rooms and it was spacious and comfortable with excellent views. The Hotel was a key factor to our highly successful 6 days in Cornwall. The Tesco close by was very handy.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is pleasing to read "you felt our Hotel was very well run and enjoyed the quality food served in our restaurant with a daily changing menu." I agree, the turret rooms are rather special with such amazing sea-views. The team will be happy to know you thought they were excellent, very friendly, efficient and helpful. Thank you for such a wonderful review and we hope to see you in the future

"Wedding venue"

5
User 05/05/2019

I stayed here in April with my friend as we attended our friends wedding .. the room was quite big . Beds were comfy. It was quite cold but lovely and warm when we got back to our room . The bathroom seemed quite cold.. very good breakfast here. Would recommend this hotel. Very close to the town aswell..

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay. I hope you enjoyed your friend's special day and that you like your room with comfy beds, with the room being lovely and warm. The bathroom may have seemed cold as we leave it to your discretion whether you decide to utilise the towel rail or not. It's great to know that you would happily recommend our hotel to your friends. We hope to see you again soon.

"Pirates ship "

3
kenjones19, Newquay, United Kingdom 28/04/2019

Finally the out door play area is completed my girls really enjoy playing there are a loads of local people come there to enjoy the play area and to eat some nice food and to admire the beach views highly recommended for cupples and familys alike don't miss out on the diomond in the coastal path of Newquay

"Great hotel, fabulous views"

4
JillMiltonKeynes, Great Linford, United Kingdom 26/04/2019

Stayed at this hotel for three nights for a family gathering. Staff were very friendly and helpful. Breakfast and bar meals were good. Hotel was a bit ‘tired' in places but our rooms were clean and comfortable. View from my room (350) had amazing 270 degree views over Newquay, its beaches and the coastline to the east.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. As you would have seen during your stay, we have recently renovated our Cocktail Bar, Well Area and Middle Lounge and will be continuing our upgrades throughout 2019. Room 350 is a personal favourite of mine with spectacular views of the Bay of Newquay. I'm glad you found our staff very friendly and helpful and both breakfast and bar meals good. We look forward to seeing you again soon.

"Short break"

5
roybrooking, Swindon, United Kingdom 23/04/2019

The hotel has been updated since our last stay and it looks all the better for it. Decor good and tidy and our room was bright and spacious. The staff were all good and happy to take time to talk and offer advice. The hotel is well situated out of the town centre and close enough for a short walk into the centre for shops, restaurants and pubs.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It's wonderful to read you are a returning guest, and appreciate the upgrades we have made. Our staff aim to ensure you have a wonderful time and enjoy, engaging with our guests. I agree, the hotel is ideally situated with Tolcarne beach just across the road, the town centre no more than a 10-minute walk with restaurants, pubs and shops close by. We look forward to seeing you again soon.

"Not a good stay"

2
User 23/04/2019

I paid 185 pounds for a room without an A/C - Can you imagine? Toilets were bad and odour all around. No proper ventilation. Staff is friendly. Breakfast is very poor. I opted out of the breakfast the next day.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. During your stay here in Cornwall, the UK experienced exceptionally hot weather conditions for the time of year. We do not currently have air conditioning but are able to provide fans to rooms, upon request. Our breakfast consists of a cold self-service buffet, with a wide variety of items. Our restaurant staff take guest's orders once seated, and we offer a choice of cooked breakfast, kippers, smoked haddock, poached, boiled eggs etc. It is surprising that you felt breakfast was "poor". It would have been helpful to know what additional items we could add to our buffet.

"Great Service, Smiling Staff and comfort."

5
Paul B, Birmingham, United Kingdom 19/04/2019

The Restaurant and Bar Staff count have been more attentive and helpful. The Hotel was warm and comfortable when it was blowing a gale outside. The bar manager found just the wine I liked and made a special cocktail for my wife. Great views and a good deal

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. I am pleased you enjoyed your stay with us and found our staff attentive and helpful particularly, the Bar and Restaurant staff. We hope to see you again soon.

"Wedding Party"

5
Roving18554729787, Par, United Kingdom 14/04/2019

On Friday 12th April we attended a wedding at the hotel.The service and food was excellent.We had a family room which was huge.Stunning views of Newquay.The next morning we used the swimming pool was a bonus with our girls

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are pleased you enjoyed your stay, and the girls enjoyed their swim in our indoor pool. We look forward to your return.

"Excellent time at Bristol hotel,newquay"

5
User 14/04/2019

We were made welcome as we entered the hotel.Our room was very nice with tea/coffee facilities.a lift available for those who needed it. As we were with a wedding party, there was a. Buffett laid on which was excellent,so much choice and plenty of it . Plus there was a beautiful view of the sea from the windows.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay. It's great to know you had a wonderful time, enjoyed the wedding, your sea view room and the wedding buffet with lots of variety and plenty of it. We hope to see you again soon.

"Family get away"

4
adamjA1215YV, Barry, United Kingdom 14/04/2019

The hotel itself needs a lot of investment in all areas. It is very dated in every corner. You can see that the owners has started the refurbishment in the bar area, which looks really good I might say. Saying that, the hotel was very clean and tidy. The biggest advantage of this hotel is staff. They are all very polite, friendly and helpful. They are great asset to this place. Breakfast was good. Cooked breakfast is being served to a table, which is a rare experience these days. Personally I was missing more healthy items, like fresh fruits. All in all it's worth the price you are paying. I would recommend this hotel as it's got good location and it's good value for money.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The hotel is currently working through a refurbishment programme which has recently seen the Cocktail Bar, Middle Lounge and Well Area renovated. It's great to know you like what we have done so far. I will inform the team you found them polite, friendly and helpful. Our head chef Pam will be pleased to hear you enjoyed breakfast. There is normally a fresh fruit bowl on the buffet. We appreciate your recommendation and look forward to your return.

"Great location & hotel"

4
Shamus001, Yeovil 08/04/2019

Great view of the beach where during the afternoon numerous surfers were enjoyed the waves. My parent were fascinated watching them from there bedroom window. 6 of us stayed the night in 3 rooms. Very enjoyable stay. Good meals in the bar & lovely breakfast. Recommended.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I am so pleased you enjoyed your stay with us, and your parents enjoyed watching the suffers riding the waves in the afternoons. I will inform our Head Chef Pam, that your meals in the bar and breakfast were lovely. We look forward to your return.

"One night stay on Cornish tour"

5
Ian T, Liverpool, United Kingdom 05/04/2019

Booked a room with a seaside view. The views was excellent, over sea and the hotel room was very large with bay windows. Extra king size bed was very comfortable and clean, modern bathroom with plenty of towels. Breakfast was served in a large beautifully furnished (old fashioned, yet perfect) dining room again, with sea views. Breakfast was a good standard. All staff vert friendly.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. I am happy you enjoyed your sea view room with the large bay windows, the extra-large king size bed, and modern bathroom. I will let Pam our Head Chef know, breakfast was a good standard, and the team that you found them friendly. We look forward to your return.

"Evening meal"

5
Bill A, Newquay, United Kingdom 01/04/2019

We will be celebrating our 53rd wedding anniversary on the 2nd of April and as we have many happy memories of the Hotel Bristol dating back to the 1960s through o the 1980s we decided to have an evening meal there on Sunday 31st March. What can I say, warm greeting, drink in the br then table right by window overlooking The Barrowfields, even more memories. First class service, food piping hot and plate clearing good. Relaxed meal Now even though we live just down the road to the hotel we are looking to spend a couple of nights to relive our memories.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I'm glad you enjoyed your 53rd Wedding Anniversary dinner with us here at the Hotel Bristol, with first class service and piping hot food. We look forward to seeing you again soon.

"Overnight dtay"

5
jeremybeech, dartford 28/03/2019

Stayed overnight here on the 27th whilst on a trip to Newquay. Very helpful and pleasant receptionist, which is always a good sign. Clean, warm and comfortable room with the usual facilities. Car park is at the rest of hotel and free with voucher from reception. Good size bar area and lots of seating and side rooms. Breakfast was very good with a wide range of choices and again exceptionally helpful and friendly staff. Will happily stay here again and recommend it.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We appreciate your positive comments, "from our friendly team to a very good breakfast with a wide range of choices". It is great to know you will look to stay here again in the future and recommend our hotel to others. We look forward to your return.

"Lovely room and great front-line sea views."

5
Duncan A, Benjamin 28/03/2019

My second stay at the hotel. Parked in the car park at the rear and walked through the passageway to the hotel, opposite the car park entrance, to get a parking permit, stuck it in the car then checked in. Great room and great sea views. Opted to eat in the Bar as it had a good menu and opened earlier than the restaurant. Relaxed comfortable atmosphere with good tables and seating to eat at. Very welcoming and helpful bar staff and food arrived nice and promptly, without being rushed. Had the squid starter, small ish but very tasty, and a Burger, the burger was huge and I had no chance of eating it with my hands and taking a bite, even though my wife says I have a 'Big Gob!' Nice, classic style hotel with great service from everyone!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It's lovely to know this is your second stay with us here at the Hotel Bristol. Our bar area was recently renovated, and a new bar menu created. It is great to read such wonderful comments regarding our staff and the food from our bar menu. I agree the burgers are rather large. Thank you for your review and we hope to see you again soon.

"Hotel with history and character ."

5
Taniahappyinyork, York, United Kingdom 28/03/2019

Great location across road from a beautiful beach .On arrival seems dated but the character and history soon changes that impression . Staff friendly especially Alex on bar and Ellie on reception and the lady who checked us out (didn't get name I'm afraid ). Was doing a bit of a tour and this hotel was better than a Hilton I stayed at before housekeeping wise and was in a great location to tour Cornwall . Thanks again

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy you had a wonderful time and liked the history, character and location of the hotel. Our staff aim to ensure our guests enjoy their stay and it is lovely to read you found our staff friendly, with special mentions for Alec and Elle and our reservations team on check out, thank you. We love your comment "Better than a Hilton I stayed at before Housekeeping Wise" We hope to see you again soon.

"Great hotel"

4
Sico4, Daventry, United Kingdom 23/03/2019

The hotel is a bit dates but lovely. Staff are extremely friendly and helpful. Food was great alrhough a biy expensibe. Rooms comfortable and clean. Would happily recommend to friends and family and would love to stay again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel is currently working through a refurbishment programme which has recently seen our Cocktail Bar, Middle Lounge and Well Area refitted. Hopefully, you enjoyed these areas during your stay. We have a variety of menus within the hotel ranging from restaurant dining to bar food which includes a Daily Special at £12.50 which also includes a drink. Its lovely to know you enjoyed the food and your room was comfortable and clean. We appreciate your recommendation to family and friends and look forward to your return.

"Best Western indeed!!"

5
User 19/03/2019

Though in Cornwall for a sad occasion, our stay at the Hotel Bristol was entirely satisfying. We had a friendly greeting on check-in to our three rooms, and the bonus of an up-grade from the one single room we'd booked. Go for a sea-view if you can - I could have looked at it all day (and had the delight of watching a full moon setting over the Headland in the early morning!) Friends joined us for supper in the evening. The five of us all chose different things from the bar menu: all were delicious, generously sized and well presented by cheerful staff. The bar offered good local beer on draught, but also gets brownie-points from me for being able to offer my Mum a good dry sherry, and for having an Armagnac amongst its offerings of spirits. Our rooms were well appointed and spotlessly clean with a very good bathroom with walk-in shower, and breakfast (after a quick cliff-top walk) was very good too. I can find no fault, and thank the staff for the warmth of their hospitality.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. It is lovely to know, even though you were here for a sad occasion, your stay with us was entirely satisfying. I will feed your positive comments back to the team and it is a pleasure to know the staff's hospitality shone through. We look forward to your return.

"A hotel that goes the extra mile or two"

4
Bob L, Banbury, United Kingdom 18/03/2019

We had boked into the Hotel Bristol for a major regional Lions dinner and dance. We were not disappointed despite thje howling gale force winds outside. The hotel said in a note in all bedrooms that as it was in a clifftop position the winds might disturb residents. No worry they ould readily supply ear plugs, extra blankets, portable heaters and if necessary the night porter would sort alternative rooms. The staff went out of their way to make everyone welcome and the transform the gala dinner venmue from 11pm to be ready for breakfast the next morning with the same staff was unbelievable. The food and service throughout were excellent and what a change to have breakfast cooked to order - nie and fresh and generous portions. Well done Hotel Bristol. full marks.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking time to review your stay. We are so pleased to read you enjoyed your stay, even on rather a wet, howling and windy evening. Be prepared was our aim and I believed all the residents had a lovely time. I will inform the team that you had a wonderful time and found the food/service excellent and really appreciated your breakfast "Cooked to Order". We look forward to your return.

"Dinner and overnight stay"

3
Myra M, St Austell, United Kingdom 17/03/2019

Despite the hotel being decorated it still needs some modernisation. As we were there for only one night the room was okay but if I was staying longer I would expect a much better room. Ours was a double room but more the size of a single. It also only had one easy chair and one desk chair. Bathroom was revamped. Staff were very helpful and very friendly. Dinner was very good but the hotel no longer does silver service which when you're having a black tie function you would expect that sort of service. Lovely to see Martina is still there.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. We are currently working through a refurbishment programme that has seen many of our first-floor sea-view rooms receive newly fitted bathrooms. We are hoping to continue with our refurbishments through 2019. The Hotel has a variety of bedrooms that are different sizes. When you are next looking to book a room, please inform the reservations team, you would like a larger room, subject to availability they can allocated this to you. It is lovely to read you enjoyed Dinner. We are flexible with service for functions. The service received is usually the one requested by the organiser. Thank you for your feedback as this assists the Hotel in delivering spectacular service to future guests. We look forward to your return.

"Overnight in Newquay"

4
Carriepalmer007, Oxford, United Kingdom 27/02/2019

Can't fault hotel for location, amenities and very helpful staff. After a 5hrs drive we arrived at the hotel only to find I'd booked the right date, wrong month! The lovely Lisa could not be more helpful. Sorted it all out. Lovely big room... view of the bay and heated pool for a morning swim. If you are looking for a reasonably priced, comfortable stay in Newquay, check it out.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. It is lovely to read Lisa was very helpful and assisted in sorting out your incorrect booking. I'm glad you enjoyed your spacious room with fantastic views of the bay of Newquay and an early morning swim in our indoor pool. Thank you for your recommendation. We look forward to your return.

"Would recommend nice location.."

4
User 25/02/2019

Would definitely return.. nice location room very clean but could do with modernising.. for the price cannot complain.. breakfast was lovely with lovely staff really made you welcome..dinner was pricey but nice..2 minutes walk and your in the town great location!.. daughter loved the pool..staff are a credit to the company!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are so pleased you enjoyed your stay, finding your room clean, breakfast lovely, with friendly and helpful staff. As well as the Daily Restaurant Menu, we offer a Daily Special, a Supper Special and a full bar menu with varying prices, which is served in our Cocktail Bar. We are lucky to be so closely situated to the town centre and the Bay of Newquay just across the road from the hotel. We look forward to your return.

"Great location and breakfast"

4
User 24/02/2019

My partner and I stayed here for 2 nights . We were allocated room 360 which is a room at the back of the hotel. The room was clean and large and on the whole for the price we paid we couldn't complain . The only thing I would say about it is that it was noisy and there are no plug sockets by the bed at all which we found strange ! The bed was ok but the bathroom was not upto scratch as the yellow toilet seat was chipped and stained ( not very nice at all ) . Yes the hotel is dated in places and is being refurbished in stages and we were aware of this before we went as we'd seen other reviews saying the same . The breakfast was lovely and a good selection for meat eaters , vegetarians and vegan and lovely sea views, very good tea and coffee and friendly waitresses. My only complaint is that we asked for some butter for our toast and the young waitress went to a table where someone had finished eating picked up the butter tray and brought it to us , the butter was a used portion , mashed up with the previous diners food in !!! That's not acceptable but was quickly replaced by another waitress after we complained . Overall I would stay here again for the location and the value for money and a few tweaks here and there and it would be a fabulous hotel .

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time write a review. We appreciate your comments regarding the room you were allocated. During 2018 we updated many of the first-floor sea-view bedrooms and we are hoping to continue with the updates throughout 2019. I'm sorry to read about the butter. I have reviewed this with our Restaurant Manager who, in turn will speak to his team accordingly. I am pleased you felt there was a good selection at breakfast for meat eaters, vegetarians and vegans. Thank you for your comments and we look forward to your return.

"Fab customer service"

5
Neem H, Langport 24/02/2019

We arrived and got booked in by a lovely helpful young lady. We had a free drink each and very impressed buy our room. It was very clean and the towel and bowl for our dog was a great thought. The staff at breakfast were Happy, helpful and very professional. We were impressed by everything about the hotel as we were on a budget and when we booked out we met the lovely Elle who took our booking originally over tbe phone and remembered us which i thought was excellent customer service. Best Western management should be very proud of their staff as they all made us very welcome. Thoroughly recommend this hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive review. It is lovely to know our team excelled in your eyes during your stay. Our staff work hard to ensure guests and their four-legged friends enjoy their holidays with us. Thank you for your recommendation and we look forward to your return.

"Fabulous service at Hotel Bristol"

5
Travel48374000539, Weymouth, United Kingdom 24/02/2019

Enjoyed a couple of enjoyable days/evenings at a magnificent hotel in Newquay.The staff were so attentive in this family run hotel and couldn't do enough for us it seemed. The views were magnificent - surely one of the best locations in the town. As for value - well I can't remember paying less over the last 20+ years for a two-night stay B&B. Truly remarkable value!I would completely recommend a visit to anyone heading towards Cornwall in the near future, especially those on a budget, as this hotel cannot be bettered.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting such a wonderful review. It is lovely to read you found our staff attentive, felt we have one of the best locations in Newquay and your stay was excellent value for money. Thank you for your recommendation to others and we hope to see you again soon.

"Birthday weekend in Newquay"

5
Sarah H, Cheddar, United Kingdom 22/02/2019

Birthday weekend away was everything I could have wanted and this hotel exceeded my expectations. Location was great and there was free parking. We were upgraded to a top floor sea view room and it was truly lovely. Bed extremely comfortable, linens crisp and fresh and shower hot and powerful. We used the swimming pool once which was ok but a bit small and felt sort of closed in. The surrounding area could do with a bit of a revamp and as it was down in the basement was lots of steep stairs to get to. Breakfast was gorgeous, absolutely everything you could want in a beautiful dining room overlooking the sea. Staff were polite and couldn't do enough for you. There was a really nice bar area that was relaxing and rather glamorous, the bar manager was fabulous and he made cocktails to order really professionally and he was very knowledgeable and nice and chatty. Would definitely stay here again and would highly recommend.

"Great location"

4
Allan M, Plymouth, United Kingdom 20/02/2019

Stayed for the weekend , upgraded to Sea View Room- stunning views over the beach/town. Small indoor swimming pool but adequate. Only complaint is very steep stairs down & no changing room at the pool. Breakfast good on both mornings, location excellent as only 5min walk to town centre. Good place for out of season break.

"Sunday night stay for 1 night. "

4
Andrew W, Newton Abbot, United Kingdom 18/02/2019

We booked our stay through booking.com for a last minute stay. We stayed in a dog friendly room with our sausage dog Ollie. The welcome and Check in process was straightforward and welcoming. The parking at the hotel is excellent and this is a real perk. The hotel does look a little dated however it is clear that works and modernisation is taking place ongoing which is nice to see. Regarding out room, we were in room 160 and it was huge! It was spotlessly clean and more than adequate for a seaside stay. The shower room was clearly a new addition which was nice to see. We had a number of fresh dog blankets and towels and a bowl, all freshly laundered which was lovely. The room didn't smell at all of animals which again was great. It also had excellent central heating with thermostatic control which ensured the temperature was perfect. For the hotel there are a few recommendations, but these didn't affect our stay as such: 1. Curtains in the shower room was strange. Possibly consider replacing with a modern roller blind of some kind. 2. Curtains in the bedroom need an overall. Don't get me wrong they are clean and bright but very dated. Consider a neutral black out curtain to bring the room right up to date. 3. All the lights in the room, mainly bedside are all halogen! They kick out some heat and also just cost fortune to run! Consider replacing these to LED to save energy but also for safety Reasons as they really do get hot! I would recommend a stay at this hotel as it does provide a value for money stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are pleased that you, and your four-legged friend enjoyed your stay, and we appreciate the feedback. I will inform our Housekeeping Manager of your comments, relating to room 160. About the lighting in your room, the hotel is currently in the process of replacing all the lighting in our bedrooms to LED. We look forward to your return.

"Great stay"

4
Tara B, Newton Abbot, United Kingdom 18/02/2019

Great stay with good facilities. Very helpful staff and great location. Vegan option for breakfast which was fantastic. Complimentary parking too which was good. Location fantastic few minutes walk to town and right opposite the beach.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful comments. We really appreciate your review. Our Head Chef Pam will be delighted to know you thought our Vegan Option for breakfast was fantastic. We are very lucky to have two large car parks, so guests never have to worry about finding a parking space. I agree, we do have a fantastic location being just a few minutes' walk to the town centre, and the bay of Newquay just across the road from the hotel. We hope to see you again soon.

"Newquay"

5
442jennifer, St Austell, United Kingdom 16/02/2019

Lovely hotel, room and staff wonderful, a very enjoyable stay, bar and restaurant food and service excellent, walk in shower really good , wi fi in room easy to access , swimming pool warm and lovely to swim in, love this hotel and will definitely return here again , stayed here before and will be coming again in the future

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. It is lovely to read, you are a regular guest and plan to visit again in the future. We appreciate your positive comments and look forward to your return.

"Comfortable stay in Newquay"

4
DAVID H, Oxford, United Kingdom 14/02/2019

My Wife and I had a three night stay at the Best Western Hotel Bristol this February, a most enjoyable stay, comfortable sea view room with modern bathroom. On two nights we ate in the lounge bar, there was a good variety on the menu & our meal was tasty hot.

"Good Hotel great Staff"

4
Roger S, Nottingham, United Kingdom 12/02/2019

We stayed at The Bestweston Hotel Bristol for three nights from the 5 th till the 8th of February . We found the Hotel to be very clean and welcoming The staff from the reception to the bar staff where exceptional . the breakfast staff and food were first class . Wew ate twice in the cocktail lounge and the food was very good and good value . We also made use of the indoor pool which was warm and welcome on a cold few days . The only fault we had and it was no small thing was one of the worst beds I have ever tried to sleep in !! I like a firm bed but this was rock hard and extremely uncomfortable

"Excellent evening meal"

4
Comsi167, Bude, United Kingdom 08/02/2019

I attended a Formal Evening Meal at the Hotel Bristoi. I knew that there is building work going on during the quiet winter months and so i was interested to see how things were going. I can report that the catering department is fully operational and we had an excellent evening meal, served by very helpful staff. No problems whatsoever. There is some renovation and building work in the hotel but that is obviously being kept away from the guests. The hotel itself is in a superb location right on the seafront with excellent views and i would not hesitate in visiting again

"Another Happy Stay!"

4
Clifford A, Newquay, United Kingdom 06/02/2019

We stayed here again last Saturday night as we were attending a function in the hotel. Function amenities have been enhanced. We felt welcome from the moment we entered. Deborah the receptionist could not have been more pleasant and helpful. We had a lovely cream tea served by Mark, who was also ultra helpful and certainly hard working. The wine waiter also went the extra mile to see that we got exactly what we wanted in that department. Dinner and breakfast were also all one could ask for. We were given a gorgeous and comfortable seaview room (148) and slept well. The only disappointment was the fact that the bath in our room had apparently recently been replaced by a shower cubicle which sadly had the habit of overflowing onto the bathroom floor. We had both been looking forward to a nice bath before the (black tie) function. Reasons of economy had probably prompted this alteration, which is a pity. This was the only slight drawback in an otherwise perfect stay. . .

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for writing a review. I am pleased to read you found the team friendly, helpful and efficient. I will ensure the team are made aware of your positive feedback. Room 148 is a gorgeous Sea View Room. The hotel has recently renovated many of the first-floor sea-view bathrooms. They have been changed from baths to showers. The reason for this was that we required walk-in showers for people that struggle to get into a bath. We still have sea view rooms on the second and third floor which have a bath with a shower overhead rather than a walk- in shower. When you next look to stay at the hotel, please give our reception team a call and they can ensure your room has a bath. Thank you for your comments. We work hard to ensure our guests enjoy their stay and by providing feedback this enables the hotel to provide a superior service to future guests. We look forward to your return.

"Family-run hotel with an excellent chef in residence!"

5
SamIAmGreenEggsHam, Brackley, United Kingdom 04/02/2019

My fiancé and I stayed here in January 2019 and found the third floor room facing the sea to be a delight. The room was cleaned daily, the staff were very friendly and efficient. The owner and his two children are very present and always ready to provide an excellent service with a smile. This felt like a family business where guests felt right at home. The real surprise was the Head Chef, Pam, who produced exquisite evening meals. She deserves a Michelin. Our package included breakfast and we were spoiled for choice: cereals, yoghurts, bread, croissants, juices, tea, coffee, freshly made full English etc. We brought our two dogs who were made to feel very welcome- the room came with dog bowls and blankets! Walking the dogs was easy as all we needed was to cross the road over to the beach! We will definitely stay here again!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is always lovely to receive positive comments. You are correct, it is a family business, the staff are treated as part of the family, and are always friendly and efficient. I will inform Pam, our Head Chef that you enjoyed the exquisite evening meals and were spoiled for choice at Breakfast. I'm sure she would love a Michelin star! Many of the staff at the hotel are dog owners themselves and understand that holidays are for family which means including your four- legged friend. The hotel is in an ideal location for dog owners with the Bay of Newquay, and the grassed Barrowfields just across the road from the hotel. We look forward to your return.

"Could not fault - brilliant"

5
User 31/01/2019

I stayed at this hotel after getting stranded in newquay following bad weather. The staff on reception were outstanding and soon got me settled in the lounge and later got a room sorted for me. I had nothing with me and they were kind enough to sort out basic toiletries and a phone charger which I was delighted with. Dinner was superb too. The receptionist kindly sorted out a parking pass for me and I felt really welcomed and looked after, which i needed after an awful journey. Thank you so so much to the team for looking after me and wishing you all a great season ahead.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is always great to read reviews when our team have ensured a guest has enjoyed the Thank you for taking the time to write a review. (The snow just came from nowhere). It's great to read you thought Dinner was superb. Thank you for wishing us a great season ahead. We look forward to your return.

"Sample the fading elegance of a Seaside Queen"

4
User 29/01/2019

This is an unusual property for us as normally do not stay at Best Westerns in general, however it was New Years and many other properties were fully booked. The staff were extremely helpful a porter to help with the baggage, very nice chap. The room overlooked the sea and was well appointed. The dining room was a delightful throw back to earlier times when opulence was the trend. The food was excellent and the real treat is that if purchase breakfast when you arrive you get a full Cornish for 6 pounds by far the best and least expensive breakfast in town.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is lovely to read that you enjoyed your stay with us, found the staff very helpful, food excellent and good value. We are very lucky to be situated in such an ideal position, only 10 minutes from the centre of town and the Bay of Newquay just across the road. Thank you for your positive comments and we look forward to your return.

"The VERY BEST in Newquay"

5
samdaisytoby, Minehead, United Kingdom 29/01/2019

Fabulous fabulous fabulous What a great hotel this is with first class service from the moment we arrived to the very second we left with Mark the head porter taking the time to come and see us to wish us a safe journey home Excellent food .... you will be spoilt for choice with a fantastic menu .....real care and love goes into the food with Colin overseeing our meal in the smaller dining room on Sunday night we had fine dining that a Michelin starred restaurant would have been proud to offer You can understand why the dining room was full on Saturday evening and Sunday lunchtime it is testament to the quality that is offered that so many people want to come into the hotel to eat even if they are not staying there. The hotel offers a great location so you can enjoy watching the waves from the sea view rooms or from one of the cosy lounges again with excellent attentive service We are booked for two more visits as this hotel offers everything you could want or need but with the added extra of people who really care that you have the best time .... book you will not be disappointed

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We truly appreciate your review and the staff will be happy to know, they all assisted in ensuring your stay was a memorable experience. Fantastic, to read you have already booked a further two visits to the Hotel. We look forward to your return

"Great overnight stay"

5
User 29/01/2019

Chose this hotel due to great seafront location & ample parking. Really glad we did as moment we arrived we were warmly welcomed by Deborah at reception who checked us in without any fuss & was very helpful throughout our stay. Hotel was very busy with function that night but we were well looked after by Millie, who was so nice & found us somewhere cosy to enjoy our delicious fish & chip supper!. The boys running the bar also did an excellent job keeping everyone happy with their banter and created a really relaxing atmosphere. Following a good nights sleep we joined other guests in spacious well staffed dining room with superb sea views, where we enjoyed our excellent full English breakfast with all the trimmings I really can't praise this hotel enough,which is run on traditional lines offering a high degree of personal service sadly lacking in most modern day establishments. The whole staff go out of their way to make you feel special & treat you as a valued customer throughout your stay. Congratulations Best Western Bristol, you will certainly be seeing us again!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review our hotel in such a positive light. We truly appreciate this. The team will be pleased to know you thoroughly enjoyed your stay. We will continue the good work and look forward to seeing you again soon.

"Black Tie Dinner Dance"

5
User 23/01/2019

From the outside appearance my expectations were not high, being seldom surprised I was by the end of our evening so pleasantly surprised. We paid a very fair price for a Sea view double room which was very acceptable for the cost. The evening Dinner was superb in both food and service and allowing for the high number being catered for, made it outstanding. Breakfast next morning was also to a very good standard again in waitress service full Cornish (English) breakfast, plus a self service range of continental options or additions. I found ALL the staff to be both professional and very helpful. I would recommend the Hotel Bristol in Newquay, get the best deal available and you will hopefully also have a great stay in one of the best value hotels along that part of the coast. We will be back.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. I am so pleased that we were able to surprise you, from the wonderful sea view room, to a superb Dinner and Breakfast with excellent service. The staff will be happy to know we exceeded your expectations and we look forward to your return. Thank you for a wonderful review we really appreciate this.

"3* hotel 5* experience "

5
EastendBoy1, London 12/01/2019

We stayed here in room 350 for three nights and had a wonderful time. The hotel is three star but the service and experience was 5 star. The hotel is dated in parts but that is reflected in the price you are paying. It's very well located for the town, close enough to walk but far enough to be quiet and relaxing. The hotel is spotlessly clean and the breakfast is very very good. We normally stay in Carlyon bay but enjoyed it so much we have booked for next month already.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. Room 350 is rather a splendid room with fantastic sea views. The hotel is working through a refurbishment programme, which has recently seen our Cocktail Bar, Middle Lounge and Well revamped. I'm sure you noticed this during you stay, and we will hope to continue this, during 2019. Our location is ideally situated with the beach just across the road and just 10 minutes into the town centre. I will inform the chef you found the breakfast "Very, Very, Good" and our housekeeping team that the hotel is "Spotless". Thank you. We look forward to seeing you next month.

"Excellent again!"

5
Janine T, Bristol, United Kingdom 06/01/2019

This is the third time we have stayed at this hotel. It is in a gratlocation, has lovely rooms, which are very clean, excellent staff who are very friendly and accomodating. Excellent views from the hotel, Tolcarne is a lovely beach. We will be back next year.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your lovely comments. It is wonderful to read that this was your third stay with us. Hopefully, there will be lots more. We are very lucky to have such a great location, 10 minutes from the town centre and the bay of Newquay just across the road. I will inform the staff you found them friendly and accommodating and your room was very clean. We look forward to seeing you again soon.

"Wonderful New Year break"

5
User 02/01/2019

Wonderful 3 night stay at Hotel Bristol in Newquay.The hotel is in a great location opposite beach and Cliffs with lovely views.Dining room lounges and bar just gorgoeous bedroom spacious and comfortable. Food is delicious service impeccable the staff are warm and friendly.Once again the Hotel Bristol does not dissappoint

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a such splendid review. It is wonderful to read you thoroughly enjoyed your 3 Night stay with us. We are very lucky to be situated in such a great location, with the Bay of Newquay just across the road from the hotel and a 10-minute walk into the centre of town. We have a variety of different sized rooms, being an older hotel, which have character and space. I will inform the team of your positive comments and I'll let our Head Chef know you found the food delicious. We look forward to your return.

"New Year's Eve"

4
DevonKitty, Devon 01/01/2019

We stayed for two nights over New Year. The hotel decor looks vintage but is very well maintained. Our sea view executive double room actually had a second single bed in it and the room was huge. The bathroom could have done with a facelift but everything functioned OK. Everything was very clean. The plus of this hotel is the dedication of the staff. As a family managed hotel, everyone seems to be committed to good service. The restaurant runs like clockwork and everyone is on hand to make your stay as comfortable as possible. The food is copious, well prepared and comes piping hot. The New Year's Eve gala dinner event was very well organised. We enjoyed it. Our dog was made welcome and there is a dedicated car park behind the hotel. I would definitely recommend this hotel for good value.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for writing a fabulous review. It is always lovely to receive positive feedback. I will ensure your comments are relayed back to the team who work hard to ensure our guests enjoy their stay. I am pleased that you enjoyed our New Year's Eve Gala Dinner, we have received fantastic compliments for this event. Many of the staff here at The Bristol own dogs themselves and will always stop to make a fuss of dogs staying at the hotel. We hope to see you again soon and appreciate your feedback.

"Party night and overnight stay"

5
Lake3_11, St. Austell Cornwall 17/12/2018

Had a really good, fun Christmas party night with colleagues and we took advantage of the very well priced overnight stay. The party night was busy but very well staffed, good food and plenty of room- dancing was in another room which meant there was plenty of space with comfortable seating in the bar area. Staff very attentive. Our room was modern with excellent bathroom. We also used the swimming pool, breakfast was excellent- buffet for cold and cooked to order hot. Again excellent staff. Thank you for a very enjoyable evening and overnight stay- would recommend.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting such a fabulous review. It was a busy Party night so it wonderful to read you thoroughly enjoyed yourself. I am pleased to read you found dinner and breakfast excellent, our staff very attentive and you felt your room was modern with an excellent bathroom. It is always lovely to receive positive feedback which will be shared with the team in our next meeting. Thank you and we look forward to your return.

"Friendly staff but tired rooms"

3
Rickypaul2017, London, United Kingdom 11/12/2018

Well located hotel, 15 mins from airport and 5 min walk into town. The staff were very friendly and helpful. Breakfast was nice and very cheap. The room was small and very tired and dated, artex and woodchip. The doors still had keys. Be careful as sometimes the door did not lock when shut. No safe but reception will look after valuables. Nice comfortable hotel bar. Would stay again if rooms modernised.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. The hotel is ideally situated for all amenities. The town centre is less than a 10-minute walk from the hotel and the bay of Newquay is just across the road. The hotel is currently working through a refurbishment programme which has seen many of our first-floor sea-view rooms receive newly fitted bathrooms. This was stopped for the busy Summer Season and has just been recommenced with the major refit of our Cocktail Bar, Middle Lounge and Well Area. We are hoping to continue with bathroom refits in 2019 and we also hope to change over to a card locking system for our bedrooms in 2019. I am glad you found the hotel comfortable and would stay again if the rooms are modernised. If you decide to book with us again, please speak to our reception team when booking who can assist you with your room choice. We look forward to your return.

"Traditional hotel with plenty of facilities."

4
Mike M, Poole, United Kingdom 08/12/2018

Traditional hotel, with comfortable well sized rooms. Excellent breakfast. Lovely dinner. Bar snacks available which are of excellent quality and quantity. Function rooms available. Car parking (with permit ticket).

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. I am so pleased you enjoyed you comfortable well sized rooms and that you found all the food served of excellent quality and quantity. Our main Restaurant menu changes daily and we also have daily specials in our bar area as well as a Bar Menu. We are very lucky to have two large car parks, so guests do not need to worry about finding a parking space. We operate our car park with permits for our guests as during the Summer Months being situated so close to the beach, we do get people attempting to utilise our car park. Thank you once again for your comments and we look forward to your return.

"Enjoyed our stay"

4
Gloryhornetboy08, Chichester, United Kingdom 04/12/2018

First impression on walking in was it smelt musty and seemed dated. Easy to park though. Our room was lovely with views over the sea, bed we found hard. Nice bathroom with walk in shower, although the water overflowed from it so we had to put towel down to stop going in room.Breakfast room was lovely and breakfast very good with a bit of everything. Although they seem to reserve window seats, which is strange when open about 7ish and some of these people go not come down until 9.30.The staff also seem to make a fuss of these people to the detriment of other guests.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel is working through a refurbishment programme which saw many of our first- floor sea view rooms receive newly fitted bathrooms. This was halted for the summer season and has recently been recommenced with the major refit of our Cocktail Bar, Middle Lounge and Well Area. The beds used in our bedrooms were recommended by a bedroom specialist. As you can appreciate everyone is different and if you stay with us again let us know in advance and we can arrange for a mattress topper to be placed on the bed which will soften the mattress. I'm glad you enjoyed the walk-in shower and I have noted your comments regarding the water overflowing. I am pleased you thought the breakfast room was lovely and breakfast was good. Window tables are normally utilised for long staying guests on a Dinner, Bed & Breakfast basis, however, if there are no guests booked in then these tables are normally available for guests to sit at if they choose. When you next stay with us please ask our Restaurant Manager if there is a window table available and you could always pop a request on your reservation and subject to availability we will try to oblige. We hope to see you again soon.

"Weekend Break"

4
DH391, Birmingham, United Kingdom 03/12/2018

Great location in town, within walking distance of everything.breakfast is good and out of season prices a bargain.Parking is easy and they have electrical chargers for certain cars, although you need to find them

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. I agree, we do have a great location, with the bay of Newquay just across the road from the hotel and the town centre only a short walk away. The hotel has two large car parks, so guests never have to worry about finding a parking space. We have three electrical charging points that are situated at the back of the hotel of which usage is complimentary for guests staying at the hotel. I am pleased you found the price "a bargain" and that breakfast was "good". We look forward to your return.

"Classic, characterful and convivial"

5
grrperry, Newport Pagnell, United Kingdom 03/12/2018

BW Hotel bristol is a well run clean and tidy hotel with some discreet modernisation in a classic stylish environment. Access to rooms is easy by lift or stairs.Other facilities include indoor heated swimmimg pool.Large and comfortable dining areas and bar

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We appreciate your positive comments, which will be shared with the team at our weekly management meeting. We have recently completed a major refit of the Cocktail Bar, Middle Lounge and Well area so its pleasing to read your comments. We hope to see you again soon.

"Lunch and a swim"

5
Jemma R, Truro, United Kingdom 28/11/2018

My husband and I brought our young daughter to swim in the pool. The staff were very friendly. We had a lovely lunch in the newly refurbished bar area (which is looking fabulous). Big thank you to Christine who served us, she was very helpful and friendly and accommodating to our little girl!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. I am so pleased to read you enjoyed a lovely lunch in our newly refurbished bar area. Thank you for the special mention to Christine for being helpful, friendly and accommodating to your little girl. Its always lovely when one of our staff received praise. We hope to see you again soon.

"great value"

5
Sunshine20606041074, Wakefield, United Kingdom 23/11/2018

Great location, Excellent service, Friendly staff. Wonderful base for spending time in Newquay and surrounding areas. Breakfast was excellent, set us up for the day.nice swimming pool, large enough for a good swim.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing The Hotel Bristol. It is great to read that you found our staff friendly with excellent service. We are very lucky to have such a great location,and I agree it is a wonderful base for Newquay and the surrounding areas. I will inform the Head Chef you found breakfast excellent "Setting you up nicely for the day". Our pool is just the right size for a good swim with opening times from 7am - 9pm. Once again that you for taking the time to write a review and we look forward to your return.

"Great stay and awesome staff"

5
twodads77, Perth, Australia 16/11/2018

The staff were extremely friendly, courteous and helpful. The room was very comfy and quiet. The breakfast was amazing and extremely filling. I asked them to book a taxi to the airport for 9 and they had it ready to go for me. The view from the hotel is stunning. Will gladly stay here again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. I am so happy you found our staff extremely friendly, courteous and helpful. Our sea view rooms do have rather splendid views of "The Bay of Newquay" and I'm glad you found your room quiet and comfy. We look forward to your return.

"A hotel with so much potential...and lovely staff :)"

4
User 13/11/2018

We loved our visit as a family to this hotel. We had a lovely large room, which was in need of a little modernisation, but was clean and spacious with a most fantastic view and a bay window. The hotel is going through a little make-over atm, which I hope they make the most out of the art deco features as it's definitely one of the selling features. The bar is pricey but the bar manager couldn't do enough for you. The food is reasonable but I wouldn't say it was anything special. The staff are just delightful with many of them working there for many years so could tell you about the hotel and the local area. I would definitely stay there again

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. It is great to know you enjoyed your lovely spacious room which had a fantastic view and was clean. The hotel is currently working through a refurbishment programme which has seen many of our first-floor sea view rooms receive newly fitted bathrooms. We are currently refitting our Cocktail Bar, Middle Lounge and Well Area and I am pleased to inform you that we are keeping the art deco features. I'm sorry to read you felt the bar was pricey and that the food was only reasonable. We do offer a variety of dining options, from Bar Specials, a set Bar Menu or dine in our main restaurant with a daily changing menu. We are very lucky to have many loyal staff who have worked at the hotel for several years and know the local area. It is pleasing to read you found them delightful. We hope to see you again soon.

"Lovely spacious room with a fantastic view over the bay."

5
User 09/11/2018

We stayed for 1 night in a lovely spacious family room. The views were spectacular looking over Tolcarne beach. As it was bonfire night we were able to watch the firework display in the comfort of our room which was an added bonus. The room was spotlessly clean and the beds very comfortable. The staff were all lovely, very friendly and helpful. We would definitely stay again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write such a wonderful review. I am so pleased that you enjoyed your spacious family room with spectacular views over Tolcarne beach. I'm sure it was a bonus to be able to watch the fire work display from the comfort of your room. People always enjoy celebrating New Year's Eve with us, as once they have toasted in the New Year, they are able to watch the fire work display which are set off from the harbour every year I will inform our team that you found them all lovely, very friendly and helpful. We look forward to your return.

"Great Hotel, good size rooms and friendly helpful staff"

5
Duncan A, Benjamin 08/11/2018

Another 'Norman no-mates' business trip. First off, Parking. Road behind the hotel, Colvreath Road, private car park on the right marked 'Permit Holders Only'. Obtain parking permit from reception which has an entrance way almost directly opposite the parking down a short walkway. Lovely receptionist, very welcoming and helpful. I had a great first floor sea-view room, the road outside was not too noisy and it looked as if it had been newly refurbished, not sure about other rooms. Decided to eat in and was pleased that I did! Lovely tender and melt in the mouth slow cooked lamb rump, parmentier potatoes and mixed green beans. Will definitely be staying again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are very lucky to have two large car parks so our guests never need to worry about finding a parking space. Your review will be discussed at our next meeting, as it is always lovely to feedback positive comments. We look forward to your return.

"Pleasant and comfortable "

4
annemI662JH, Merimbula, Australia 04/11/2018

A night at the Bristol was comfortable and quiet, with a room at the back of the property. Parking at the back of the property was free. Staff were helpful. Check- in was trouble free. We enjoyed a drink and dinner in the bar area. Breakfast was tasty, with a good buffet selection and generous English breakfast. Would stay again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I am happy to read your stay was comfortable and quiet. We are very lucky to have two large car parks, so guests never have to worry about finding a place to park. It's wonderful to know our staff were helpful and check in was trouble free, you found our breakfast tasty with a good buffet selection and generous English breakfast. Your comments will be relayed to our team at our next meeting as it is always wonderful to be able to give praise to the staff. We look forward to your return.

"Good location, good value"

3
OutOfTheBlue-301, United Kingdom 28/10/2018

Centrally located in Newquay. The cliff top is just the other side of the road, and the beaches are glorious! Free parking just behind the hotel. First impression was that the hotel could do with a little updating - though I quite liked the traditional ambience. There's a nice little lounge with a few quality sofas and armchairs - obviously a recently refurbished area - but it was a shame that this quality didn't flow through to the main lounge/bar which was somewhat basic and very lacking in character/charm. Big bedroom with a side sea view. Again a bit dated, but comfortable. Shower was completely hopeless though - little pressure, and took ages to warm up. Heated towel rail was off, and I didn't notice the poorly labelled on-switch outside the bathroom until next morning - should really be switched on before arrival, particularly during the cooler months. Couldn't get the radiators in the room to work. Central heating switched off, even though it was chilly? Good free WiFi. Good breakfast (though I always hate DIY toasters - just not good service!).

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel is situated in an ideal position 10 minutes from the centre of town and the bay of Newquay is just across the road from the Hotel. The hotel is working through a refurbishment programme with has seen many of our bedrooms receive newly fitted bathrooms. Our Small Lounge, Small Dining Room and Ballroom have also, recently received a makeover. This programme was halted for the Summer Season and will be recommenced at the start of November with the refitting of the Cocktail Bar, Middle Lounge and Well Area. As the towel rails in the bedrooms get particularly hot we prefer to leave these off and let guests turn them on once they have arrived. We appreciate feedback and your suggestion will be reviewed at our next management meeting especially during the colder months. I am happy to read you enjoyed the free WiFi and that breakfast was good although you did not enjoy preparing your own toast. This was introduced from feedback from guest reviews asking for this to be an option. If you stay with us again, please inform the restaurant team, who will be happy to organise toast on your behalf. We look forward to your return.

"Ok and not bad value"

3
Mrs-D-Cambridge, Norfolk, United Kingdom 26/10/2018

The areas that have been renovated are lovely. I am very thankful that they are taking baths out and putting showers in. So many people have back problems and climbing into a bath doesn't help. The breakfast was ok. The reception in great need of renovation. Some Reed diffusers may help with the musty aroma. Having read reviews about the hotel being dated. It is but I think this is reflected in the price. The town is really shabby, out of date and has a plethora of social issues and needs investment if it's going to improve. There are some businesses which are lovely like the Driftwood cafe. The bus service is great for getting out of town. The zoo is brilliant and excellent value.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is lovely to read that you thought our renovated areas are lovely. The hotel has been working through a refurbishment programme which has seen many bedrooms receive newly fitted bathrooms. This programme was stopped for the busy Summer Season and will be recommencing at the start of November with the refitting of our Cocktail Bar, Middle Lounge and Well Area. Reception is on the list of To Do's within this programme. We have planters at reception and this may have been what gave the musty aroma. We utilise reed diffusers in our reception which are sourced locally from St Eval Candle Company which normally have a wonderful aroma. Over recent years the cliental visiting Newquay has changed, hopefully this will encourage the local Council to provide additional investment in the town to provide the necessary amenities required for a busy seasonal town. It is good to read that you found the bus service excellent for getting out of the town. We hope to see you again soon.

"Glorious sea views"

5
Pattrue, Westbury, United Kingdom 24/10/2018

My husband and I stayed at the Hotel Bristol on the 24/25/ and 26th of September this year. I wish it could have been longer! We have both been to Newquay many, many times, but neither of us have ever stayed at the Bristol. I can remember walking past it as a child and being very impressed by its size and grandeur. We paid extra for a sea-view, family room with a double and a single bed which was really worth it. The views across Tolcarne Beach, the ancient grassy "Barrowfields" clifftop area and thence along the coast to Trevose Head and its lighthouse was fantastic. The room had a huge bay window which made the most of the views. There was plenty of storage space, a comfortable carpet and large bathroom, sadly with no bath, but a large walk-in shower. Strangely there was no lid on the toilet, and the tap on the basin only turned, so if one wanted hot water one had a deluge at the same time. These were only little moans which certainly didn't spoil our stay. There is a large car park at the rear of the hotel which was much appreciated. We had both breakfast and dinner on our three nights and we very much enjoyed the food. There was a good choice and quantity. we found all the staff to be very friendly and helpful. There is a fairly short walk into town- rather longer if one is heading to the harbour area. For those not wanting to walk there is a bus stop opposite the hotel. We would definitely want to return- hopefully for a longer holiday!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. How amazing that you both had visited Newquay many times but never had the opportunity to stayat the Hotel Bristol until now. Our sea view rooms are rather splendid, with many of our guests enjoy hours watching the surfers catch the waves. From the description of the room it may have been that you were in a room that has had the bathroom adapted to a wet room, so that it may be utilised for less abled guests. We are very lucky to have two car parks which means guests do not have to worry about finding a space to park their car. Our team will be happy to hear you enjoyed breakfast and dinner throughout the duration of your stay and you found them very friendly and helpful. We look forward to seeing you again soon.

"Weekend stay"

5
peterbaker40, Greater London, United Kingdom 15/10/2018

Very comfortable hotel, good quality, rooms are of good size for best western hotels The bar was well stocked and the service was excellent with good bar food The restaurant was good although only had breakfasts which were very good The swimming pool was warm and reasonable for a beach front hotel Beach is just over the road and was well used by surfers

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It's wonderful to read you enjoyed your stay, with excellent food and a well-stocked bar. We are very lucky to be situated in such a prominent position 10 minutes from the centre of town and the bay of Newquay just across the road from the Hotel. We look forward to your return.

"Good value , great location"

4
Sammy509, Newport, United Kingdom 13/10/2018

A typical 3 star seaside hotel, slightly dated and cavernous but great value . Room was clean and comfortable but dated and tired , must be a huge cost challenge to keep these places modern . The young lady at reception was not the most welcoming but efficient , lift is tight!! . Restaurant is huge and perhaps too big to create an atmosphere . Parking is just behind the hotel so convenient. We did not eat there but there were lots of issue with people waiting for food in the bar area . Breakfast was lovely , freshly cooked and the quality was excellent .

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to give feedback. It is a cost challenge operating a Seaside Hotel. Prior to the busy Summer Season, we refitted all our sea view first floor bathrooms. Our Small Dining Room, Small Lounge, and Ballroom have also recently had makeovers. We are looking to recommence our refurbishment programme at the beginning of November with the refit of our Cocktail Bar. During the quieter months, we often utilise our smaller dining room rather than our larger restaurant for breakfast and dinner. The food served in our bar area is cooked to order to ensure the highest quality, and on occasions this area does become very busy. This does mean on occasions there may be a slightly longer wait, but our bar team are normally very good and inform our guests. We are very lucky to have two large car parks, so guests never have to worry about finding a parking space. I am glad you enjoyed your breakfast; the kitchen team pride themselves on freshly cooked quality food. We look forward to your return.

"If You Want To Explore The County Then Stay Here"

5
Mike W, Weymouth, United Kingdom 08/10/2018

Newquay is well situated for exploring Cornwall as it's approximately midway down the county. We had an excellent stay here. The hotel is situated a few hundred yards from the town centre and overlooking the sea. Our room was warm and clean and the beds were really comfortable. It was situated on a level walk from the lift on the second floor and at the side of the hotel. It was really quiet. The bathroom was very good with a good sized shower and we were pleased to see that the towels provided were bath sheets and not bath towels. The Cornish breakfast was excellent with very tasty bacon. My partner requested fried bread and although it wasn't on the menu it was provided for her. We had one dinner in the restaurant and took other evening meals in the bar. In all cases the food was good and plentiful but we did find the waiting time from ordering to serving to be a little excessive, especially in the restaurant where we had a wait of half an hour between the starter and the main course. There were only six other diners in there at the time so it wasn't as if they were busy. Meals can be taken in your room if you wish. We found all the staff to be cheerful, polite and well mannered and ready to fulfill any requests. The car park is at the rear of the hotel and there is access to the building from the back up a short flight of six steps. A permit will be given to you on checking in. There are only two disabled spaces in the car park put there is plenty of room in there. If you have mobility issues then contact the hotel In advance to get a room with level access from the lift as there are a few stairs to some of the rooms. We will definitely be staying there again if we return to Cornwall.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I would like to thank you for your positive feedback. I'm sorry to read you felt your wait time from starter to main in our Restaurant was longer that you would have expected. This will be reviewed by the team at our weekly management meeting as to why you had such a long wait time. It may have been that we were holding a function in another of our Dining areas or there were many orders for bar food. It's lovely to read that apart from this you were happy with your bedroom facilities, food was excellent, and you found the staff cheerful, polite, well-mannered and ready to fulfil any requests. We are happy that you enjoyed your stay and we look forward to your return.

"Enjoyable stay"

5
jfenner, Leamington Spa, United Kingdom 05/10/2018

Very fast check-in with ticket issued for rear car park. Had requested a sea view room with refurbished bathroom. Got both. Room was bigger than expected with a great view over the sea, and the bathroom was very smart. Very pleased to find two armchairs in the room. So often there's only one chair and one of you ends up sitting on the bed.. Only used the restaurant for breakfast, but there was a good choice of hot and cold food and service was efficient. Really only used the hotel as a base for visiting attractions in the area, so did not make full use of the facilities on offer. Would recommend.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It's great that you had a wonderful stay and enjoyed your larger Sea View Room with the refurbished bathroom and comfy arm chairs. Our chef and waiting team will be pleased when we discuss your review at our next meeting to hear you felt there was a good choice of hot and cold food and that service was excellent. We hope to see you again soon.

"An excellent base to explore Cornwall"

5
stevenhart61, Bexley, United Kingdom 01/10/2018

An excellent base to explore Cornwall, Very helpfully staff who helped us plan places to visit during our weekend stay, Minmack Theatre is a must. Lovely hotel with original features throughout, we stayed on the 2nd floor with a fantastic sea view. We will definitely be back in the new year.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I will inform our staff at our next meeting that you found them very helpful and enjoyed the places they helped you to plant to visit. The Minnack Theatre is one of my favourites. If you are ever planning to be down during the Summer months I would recommend visiting during their event evenings, when they hold music and theatre events. I am happy that you found our hotel lovely and we look forward to your return in the New Year.

"Don't be fooled by first impressions "

4
Lynne S, Stratford-upon-Avon, United Kingdom 30/09/2018

The outside looks lovely but when you walk in, it has the air of an old people's home. The reception staff were lovely and very helpful. The night porter was so friendly and chatty. The corridors to the rooms were very old fashioned but the room was lovely, the beds were really comfortable and the bathroom was surprising - the shower was powerful and hot. We had breakfast included in the price - the buffet food was good and the cooked food made to order was wonderful. No grease in sight even with a cooked breakfast and all the waiting staff were extremely pleasant. The pool was in a very odd place but it was warm and most welcoming as was the sauna. I would definitely return and would recommend due to the location right opposite Tolcarne Beach and a short walk from the town.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel has an ongoing refurbishment programme which saw many sea-view rooms receive newly fitted bathrooms prior to the busy Summer season. Our Small Dining Room, Small Lounge and Ballroom have also been redecorated. The programme was halted during the busy Summer months. This programme will be recommencing in November with the upgrading of our Cocktail bar. I am pleased to read that you found our staff lovely, helpful and pleasant. I'm glad you enjoyed your room facilities and found our breakfast extremely pleasant. It's great to read you found time to enjoy the swimming pool and sauna and we are blessed to have such an ideal location so close to the beach and 10 minutes into the town centre. We look forward to seeing you again soon.

"Great views from a very friendly Hotel."

5
JFel51, Wantage, United Kingdom 26/09/2018

Loved this Hotel. Scrupulously clean in all areas, gleaming brasses, very tidy everywhere. Staff incredibly pleasant, smiling and helpful. Very obliging with requests to slightly alter our food orders, all done with a good grace and no fuss. Room 146 is a good size with a nice bay window with table and chairs where we spent spare moments watching surfers down on the beach and it has a modern bathroom with a good walk-in shower. Good walking towards Porth on nice safe grassy area.Good easy car park.close to the Hotel, all in all, a great stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy you enjoyed your stay. We are so lucky to be situated in an ideal location 10 minutes from the town centre and several beaches just across the road from the hotel, with the bonus of two large car parks so guests do not need to worry about find a parking space. Our sea view rooms do offer splendid sea views of the bay of Newquay. The first-floor sea-view rooms have recently received newly fitted bathrooms so really appreciate reading that you like the bathroom. We look forward to your return.

"Days gone by.."

4
User 19/09/2018

It's a quintessentially English seaside hotel/B&B from back in the day. It's far from perfect but it is what it is. If walls could talk what stories they would tell! Nice people, great breakfast & good size room. So if you want glorious sunsets & find out if Colonel Mustard was killed in the library with a candlestick then look no further!! I'll be going back!!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel has been under the ownership of the Young Family since 1927. The hotel has been working through a long-term refurbishment project which saw many of the first-floor sea-view rooms receive newly fitted bathrooms. This was halted for the busy Summer season and we are looking to recommence this project in November with the upgrading of our Cocktail Bar. The hotel hosts Murder Mystery events which you may like to attend if you could co-ordinate this with your next visit. We look forward to your return.

"Oh dear!"

1
Debbie D, Wolverhampton, United Kingdom 15/09/2018

Lovely staff on reception, we turned up a bit early, they checked to see if our room was ready. It wasn't, they were apologetic, no problem as we were early, sorted the car park permit so we could wander off for a look around. On our return the book in was easy and off to our room we went. The corridors hinted at basic and reminded us of accommodation we have stopped in when away with youth organisations. The room itself was not bad, basic, wood chip wallpaper etc. Windows were the original sash windows that rattled and with peeling paint. Bit of a hazard if you had a young child with you. The bathroom!!! Oh my goodness, I have ripped out bathrooms 2 decades younger than this! How the hell you can charge the rate they do at this hotel with this standard of accommodation is beyond me. I have also raised a serious data protection issue with Best Western regarding this hotel. I have received an acknowledgment e-mail but nothing further. The staff were wonderful, breakfast was nice but the hotel is so dated and I'm sorry it didn't offer value for money as far as I am concerned.

"Great views great location but our was horrible and so dated I was very disappointed"

3
Dini123, Solihull, United Kingdom 06/09/2018

I booked a family room with sea view cost me quite a lot of money for what it was, I have stayed in Newquay many times n this was definitely the worst value for money. Upon arrival u have to swing up at front of hotel run in check in then get a blue piece of paper drive round back n pray u can find a parking space in the pay n display carpark and make sure u display blue paper on dashboard, i have a 4x4 n i Had great difficulty trying to park my car as what spaces were left were tiny. Got to room I could of cried it was so old fashioned , dated and dusty I could not believe it , the bathroom was the worst hotel bathroom I've ever stayed in! I went to the local Tesco's n bought My own flash bleach n wipes n had to clean the bathroom myself before me or my son could use it., the toilet had no lid the flush didn't work properly the dirt around the top of toilet by the hinges was just revolting. I didn't want to ruin my sons holiday by moaning so I just got on with it . I cleaned bedroom too , it was not pleasant at all. We are both asthmatics and the dust on top of the wooden headboards which are fixed on wall was not good, I moved the beds n they Obviously had not been moved n hoovered in a very long time. As dogs are allowed in this hotel the dog hair was apparent. The amazing views would of been more amazing if u had been able to see clearly out of the windows but unfortunately I don't think they had been cleaned for a while so made looking out blurry . I paid extra for breakfast which I will say was very good they were most accommodating for us n our Dietary requirements, very friendly staff. The money I paid which was a lot I could of stayed in a luxury modern apartment off fistral beach , I have done that many times but fancied a hotel for a change.. won't be rushing to do that again unless it's re vamped n i Get put in a nice clean room. Swimming pool & games room whilst they were there you wouldn't of used them the pool was size of a pond n quite dreary n the games room just had a ping pong table in it ?? .. So only positives of our stay was that I got to spend time with my son , the dining staff were very friendly n made Us feel welcome in the morning & the beach was across the road everything is on your doorstep which was great.

"Stayed last weekend for the Gorsedh ceremony in Newquay"

5
Rael H, Camborne 05/09/2018

Everywhere in the hotel was well maintained and spotlessly clean. The staff could not have been more welcoming and helpful. The food was excellent. Our room was excellent with a view of the sea and additional seating area. A very enjoyable weekend.

christineI5458OQ, Front Office Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are very happy that you enjoyed your stay with us and found the hotel well maintained and spotlessly clean. I will inform the team at our next meeting that you found them welcoming and helpful and that the food was excellent. We hope you will visit again soon.

"Gorsedh Kernow"

5
Kevin C, Northamptonshire, United Kingdom 04/09/2018

The management and staff at the hotel bent over backwards to ensure they gave the Bards and supporters all the help they could to ensure the Gorsedh went off as smoothly as possible. Even though the weather wasn't perfect all day it was for the actual event.

christineI5458OQ, Front Office Manager at Best Western Hotel Bristol, responded to this review
Thank you for such a lovely review. We were honoured to have this event at our Hotel and are pleased to read that everything went smoothly for your event.

"Lovely stay"

5
User 01/09/2018

Stayed here for 4 nights for a little break away.Hotel is in a great location, we had a side sea view and the room had everything we needed. Breakfast was great, with a cooked to order hot breakfast and a continental buffet to help yourself from.Staff were very friendly and pleasant, always said hello and had smiles on their faces. Fast check in and check out, free parking in the car park behind the hotel (hotel gives a permit). Overall a great hotel in a great location to explore Newquay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting such a pleasant review. It is lovely to read you had such a wonderful stay and found our staff very friendly and pleasant. I am pleased that check in and check out were fast and efficient. Our head chef Pam, and her team pride themselves on serving cooked to order hot breakfasts and offer a large variety of items on the continental buffet. We are very lucky to have such a great location 10 minutes from the centre of town and the bay of Newquay just across the road from us. The hotel has ample parking for guests as we have two large car parks. We look forward to your return.

"Faded Grandeur"

4
Alan J, Chandler's Ford, United Kingdom 23/08/2018

A fairly comfortable hotel, well situated for getting around. Had a reasonable size room at the back of the hotel with a partially refitted bathroom, two problems, one, there is a lift to the first floor but to get to the room but to get to the room required using two further sets of steps! Two it was a long walk to reception. If you book this hotel and have limited mobility request an accessible room when booking, plus arrange a drop off at the front of the hotel, there are steep steps from the rear car park. Having looked at the shortcomings this hotel gives good value for money and is comfortable.

christineI5458OQ, Director of Sales at Best Western Hotel Bristol, responded to this review
Thank you for writing a review. I am sorry to read that due to limited mobility you were situated a long distance from reception and our amenities. If we know in advance we try our best to accommodate guests with limited mobility close to the lift to alleviate excessive walking. Depending upon when a booking is made unfortunately this may not always be possible, but recommend that this is mentioned when the booking is made. Alternatively please call or email to see if we are able to accommodate your request prior to booking. Its pleasing to see that you felt the hotel is good value for money and is comfortable. We look forward to your return.

"Hard bed and good staff"

3
NeilJehane_23, Harrogate 21/08/2018

Arrived at 5pm to a very nice welcome, friendly and efficient. Large free parking area for residents is at the rear, just get a pass at reception. (car park run by Llawnroc - geddit?). Got Room 160, which is a good size and is at the rear of the hotel and is definitely a little dated. Decent shower, no bath. Small TV with limited channel choice. Free WiFi (for 96 hours). Overnight it was generally quiet. However, the bed. Oh my, I have been to quite a few hotels but this mattress was hardcore, literally. I like a bit support from a mattress but awoke feeling like I'd been given door to sleep on. This is the main reason for an average rating. In the morning, the buffet breakfast is of an acceptable standard. The scrambled eggs, smoked salmon and English muffins were good though. Coffee drinkable.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I am sorry to read that your mattress was "hardcore" giving you an uncomfortable night's sleep. As you can appreciate everyone has individual preferences. Our mattresses are renewed regularly, and we always seek advice from our bed and mattress supplier on their recommendations. The hotel has a supply of toppers which can be fitted onto mattresses, if requested, which will make it softer. We are pleased your room was of a good size, generally quiet, and that you received a nice welcome with our staff being friendly and efficient. People enjoy our breakfasts with the wide selection available on the buffet and cooked breakfast freshly prepared. We look forward to your return.

"Lovely stay"

5
caplejody, brixham 15/08/2018

Had a 3 day stay here from the 10th August. We stayed in room 350. The views were amazing. The room was lovely. We only had breakfast here which was really good. Good choices & they catered for gluten free. Which was really good for me. Will definitely go back

"a tad old fashioned but well run and room was very spacious ( i had a the 'cottage')"

4
Aluminium F, Basingstoke, United Kingdom 10/08/2018

very well positioned for the beaches so I would consider coming again.The bathroom had old school separate taps and and older style bath tub and shower ( like we had in the 70's) . In all the important areas it was good e.g staff excellent , clean and tidy ( meticulous) . The real question is do you like Newquay? I didnt mind the town. The beaches are stunning and just tumble down the cliffs by the hotel and you are there. So I would come again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel has been working through a refurbishment programme which saw many of our sea-view, first-floor bathrooms refitted. The refurbishments are now on hold until the end of the busy Summer Season. We are very well positioned for the beaches and I would like to thank you for the positive feedback "staff excellent, clean and tidy (meticulous). We look forward to your return.

"Nice "

5
Staylor161969, London, United Kingdom 07/08/2018

Good little hotel. Right on the beach although lots of stairs to the beach. Room was good bathroom very clean. Great breakfast with nice staff. Not a modern hotel but kept very clean and staff make up for the older style hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for review. We are lucky to have Tolcarne Beach just across the road from the Hotel. The downside is, to get there, you need to either follow the narrow path down or negotiate several steps. It is lovely when the tide is out as you can walk to Great Western & Towan Beach and the Harbour. Going in the opposite direction you can walk all the way to Lusty Glaze beach. The hotel is working through a refurbishment programme which is currently on hold for the busy Summer Season. . Its pleasing to read your room was good, bathroom very clean and a great breakfast with nice staff. We hope to see you again soon.

"Hotel stay"

5
andyhughes2017, Dorking, United Kingdom 31/07/2018

well what a surprise. I thought as a three star hotel it would be at best average - how wrong I was. Excellent staff, upgrade on arrival, the room was fantastic with wonderful views and appeared to have been refurbished with a new bathroom/shower - and a sitting area and what views over the bay. The food was excellent . The three course evening meal changed very evening and every meal was superb . Freshly cooked with ample portions. Breakfast was a delight. Great choice , freshly cooked - no pre heated poor quality food - excellent - the head chef is great and should be very proud. Dog bed , bowl and blanket provided Parking at the back of the hotel and staff who could not do more to help

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are happy to read you enjoyed your stay and appreciated your complimentary upgraded room with fantastic views of the bay. Your comments will be reviewed at our next team meeting. Our Head Chef will be delighted to read your review as she prides herself on serving quality food and ensures cooked breakfasts are freshly prepared. We are a dog friendly hotel. Many of our team have dogs, including the owners of the hotel. You may have met “Marble” during you stay, who often keeps the reception team company at the front desk. We look forward to your return.

"Tired old hotel"

3
cas19612016, Crawley, United Kingdom 28/07/2018

we booked in for two nights, for a mini break, mainly because the hotel offered a Tesla charging point. The charging points were not in the best of positions. The Hotel was old and tired, everything either rattled echoed, or creaked. The bed was very hard, so ask for a topper when booking, The room was sparce, but if you asked for anything I.E. Fan, hairdryer it was quickly brought to room. The breakfast was Ok Nothing special, but the staff were all very helpful and nice

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel building dates to the 1920's. The hotel has been working through an ongoing refurbishment programme which saw our first-floor sea view bathrooms refitted. Our programme is currently on hold due to the busy Summer Season and we will be continuing later in the year. The Tesla Charging points have recently been installed. We appreciate your feedback regarding where they are positioned. Each bedroom has a hairdryer which is normally situated in the draw cabinet. Fans are distributed to rooms upon request. It's wonderful to rear that our staff were very helpful and nice.

"Sunday lunch perfection"

5
simsdeborah5, Bodmin, United Kingdom 27/07/2018

We have booked a family Sunday roast and we certainly will be back. From the food to be cooked to perfection accompanied by excellent customer service from Colin with his excellent knowledge about wines, this was very enjoyable experience. If you're looking for good tasty food, wonderful customer service where customer actually matters, please book Sunday lunch at Hotel Bristol. Thank you to all team making our summer even more special!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting a wonderful review. We are pleased that you enjoyed your family Sunday Roast here at the Hotel Bristol. Your comments will be reviewed at our next team meeting with a special mention to Colin for his excellent customer service and knowledge about wines. We look forward to your return.

"Worst place we stayed all week!"

2
LCey, Hertfordshire, United Kingdom 26/07/2018

We took a week road trip around Devon and Cornwall stopping at different places. On a budget so we stayed in B & Bs most the week. We had 1000 Avios points and had to pay a further 35.00 on top of that, we thought we would treat ourselves for 1 night and have the luxury of a hotel. What a mistake! Bearing in mind the B & Bs we chose were on average 60.00 per night including breakfast. If we had not used Avios the Hotel would have been around 100 + with no breakfast. On arrival, the place has a good location opposite a lovely beach and a walk to the centre, it has a free car park, so far so good. The hotel next door is closed and derelict and a few other properties like this, it looks like these building are coming down to make way for new developments. Entering the building there was a really musty smell of old building. Our room was an Ok size a bit small but manageable, the view looked out onto dirty walls, an alleyway and roof tops. No fridge, The head boards were marked and the walls a mushroom colour artex. Our hearts sank, it was way down market to the B & Bs we had stayed in. We decided not to stay for any meals, although the dining room looked nice with all the white table linen, I thought it was a bit of dressing up as this room faced the road. In the corridor there was a big water stain down the wall and the carpets were stained in various places. I took one picture of the water stain and was going to take more but I decided not to waste my precious time taking photos of problems. Its a large sea front hotel and looking at some of the good reviews, you would think its a different hotel. Maybe there are some nice rooms and floors? I can only assume because I used Avios points we were given a poor standard room/floor who knows but we were so disappointed that what we thought was going to be the best stay of the week was in fact the worst one. Its a 3 star , I was not expecting luxury but surely a certain standard in even the worst rooms. Put us on a downer until we left for the next excellent B & B. It looks like it was once a lovely place in its day but now past its best. I thought Best Western would have a certain standard because I thought it was a chain but have since found out that each hotel is an independent. I wont be using Best Western again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I am sorry to read we failed to meet your expectations. The building of the hotel dates to the 1920's. Unfortunately, the hotel developed a leak which caused the problems on the corridor wall. The leak has now been fixed. Once the wall has fully dried, we will be redecorating at our earliest opportunity. The hotel has been working through a refurbishment programme during the winter months which saw our first-floor sea view rooms receive newly fitted bathrooms. This programme will continue once the busy Summer Season has ended. I would like to assure you that our rooms are allocated by room type, not on how payment is received. Best Western hotels are independently run by Owner/Operators who conform to standards set by Best Western. These standards are checked, by auditors on a regularly basis.

"so much room for improvement"

2
User 24/07/2018

Stayed here for a surprise trip for my partner but this hotel wasnt what i expected. We had a sea view lovely room what had cleary been updated but what a shame they didnt bring the bathroom out of the 60s... Headache inducing yellow bathroom with possibly the worst shower in the south west(!), either ice cold or scolding hot. There was no inbetween and we were both victims to the scolding water. Third degree burns definitley put a dampener on the experience. Breakfast was enjoyable with an average selection. The redeeming factor was definitley the staff, they were friendly and caring! A great hotel if you need a bed to lay your head but i've definitley been in better 3 stars and for alot less..

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for giving feedback from you stay. During the quieter months, the hotel has been working through a refurbishment programme which saw 15 bathrooms renovated. This programme has been put on hold for the busy Summer Season and will recommence later in the year where we hope to continue upgrading our bathrooms. I'm pleased you found breakfast enjoyable. Many of our staff have been working at the hotel for a long period of time. We are one big family whose aim is to ensure guests enjoy their stay. I will ensure your comments are discussed at our next team meeting.

"fantastic"

5
Chris P, Nottingham, United Kingdom 23/07/2018

one of the best hotel so far the room was wonderful the waiter service for breakfast was wonderful made to feel welcome and the little lift into the dining area help a lot and very nice area a round the bar only two problems getting off the lift steps going down and a short walk some more steps

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are pleased to read "one of the best hotels so far". I'm glad you enjoyed waiter service at breakfast and that you found this welcoming. We prefer to take orders for Tea, Coffee and Cooked Breakfast so what you receive is hot and freshly prepared. It is very helpful having the lift down into the restaurant. We look forward to your return

"Very good 3 star"

5
meandmymate, uk 23/07/2018

Very nice 3 star hotel bit dated in places but hey that adds to the experience remember it's rated 3 star s not 5 and it does 3 stars very well almost 4 to be honest. The best thing about my stay was the staff seriously I've never encountered a hotel where all the staff were so friendly they all make you feel at home so in a nutshell looking for a clean friendly hotel then look no further

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. The hotel has been working through a refurbishment programme which has been put on hold, until the busy Summer Season has ended. Our staff aim to ensure our guests enjoy their stay. I will certainly feedback your lovely comments to our team at our next meeting. We hope to see you again soon.

"Nice view "

4
User 19/07/2018

Beautiful view from the bedroom window and the outside area looks on to the beach. We had a lovely stay and were very impressed considering the price we paid. Only downfall was that parts of the hotel were being painted so quite awkward to get to and from our room at times

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for writing a review. Our sea view rooms do have rather spectacular views of the bay. We are happy that you had a lovely stay and were impressed with the hotel. I'm sorry that on occasions you found it awkward to get to and from your room. As you did not mention your room number, I am unsure as to where the paining was potentially taking place as we did not have any scheduled painting happening within the hotel. Our maintenance team are currently working on the exterior of the hotel. If you can let me know your room number I can further investigate your comment. We look forward to your return.

"Excellent accommodation and service"

5
pamss24, Durham, United Kingdom 18/07/2018

Arrived with no booking and managed to get a room for 6 nights, bed and breakfast. The rate we paid was very reasonable. There was a small issue with the shower head in our bathroom and as it couldn't be fixed straight away we were moved into a upgraded room. Breakfasts were excellent, great choice and plenty of it. Bar snacks in the evening were a wonderful alternative to the hotel dining room. All the staff were helpful, friendly and yet very professional at all times.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. I am pleased to read you enjoyed your stay at the hotel, and you found our staff helpful and friendly. We offer a large range of products for breakfast with cooked breakfasts freshly prepared. We realise that people like an alternative to hotel dining and regularly change the meals offered in our bar area. We hope to see you again soon.

"Very nice place to stay "

4
User 13/07/2018

A British style hotel in an excellent location, above Tolcarne beach, run by pleasant personnel. We were in a large room in the back, not having view on the sea but on the town and countryside which is also nice, at a very reasonable price.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are pleased you enjoyed your stay at the hotel and that you found our staff pleasant and liked our location just above Tolcarne beach. We hope to see you again soon.

"A good stay"

4
Gina D, Norwich, United Kingdom 12/07/2018

The staff at the hotel were very good. A couple of gripes the beautiful view was spoilt by paint splats on windows. Mattress was a little hard. The continental breakfast a little sparse. But that said it was a enjoyable stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. Unfortunately, our windows were damaged from work that was completed across the road on the cliff face. It is cement and work to remove this from the windows is due to commence soon. As you can appreciate mattresses are a personal choice. When new mattresses were purchased we sought the advice of bed specialists and choose from their recommendations. I'm sorry you felt the continental breakfast was a little sparse. It would have been helpful to know of any additional items you felt were missing from our current Continental Breakfast which currently consists of: - Chilled Fruit Juice, Selection of Cereals, Fruit Compote, Natural Greek Yogurt, Grapefruit Segments, Stewed Prunes, Fresh Fruit, Freshly bakes Pastries & Bread, Jams, Marmalade, Honey, Marmite & Nutella, Cheese & Cornish Ham, Boiled Eggs & Porridge Tea: Twinning's Every day or a selection of Fruit, Herbal & Speciality Teas. Coffee: Colombian Filter or Decaffeinated. Hot Chocolate. I'm happy to read you had an enjoyable stay and that you felt our staff were "Very Good". We look forward to your return.

"An excellent hotel,lovely staff and freshly cooked breakfasts AND dog friendly"

5
John R, Dorchester, United Kingdom 10/07/2018

WE booked this hotel for ourselves, our adult daughter and her dog. We had two lovely bedrooms, and the dog, if he had wanted to, could have eaten in the restaurant. Before the family acquired the dog I would have been wary of booking a dog friendly hotel. We need not have worried. Throughout the hotel there were no dog odours . The rooms were comfortable and well equipped. Of particular mention are the lounges which are very well furnished, large and equipped with board games etc. Food was really good. We shall return here and www wish to thank all of the staff with whom we came into contact.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It's lovely to read you enjoyed your stay here at The Hotel Bristol and your daughter was happy she was able to bring along her four-legged friend. We do not allow dogs into our main restaurant however, upon request, breakfast may be taken in the middle lounge. Evening meals and bar food, dogs may accompany their owners in our Bar or Middle Lounge areas. Thank you for your positive comments and we look forward to your return.

"Amazing "

5
andrewwZ1037KD, Cannock 09/07/2018

We visited this hotel from the 6th of july until the 9th of july, was made to feel welcome right from the start, we had room 150, what amazing views we had of tolcarne beach, the staff was polite, breakfast was unbelievable, we will defiantly be returning

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It's great to read that our staff made you feel welcome right from the beginning of your holiday. Room 150 is a personal favourite of mine with the amazing sea views. We look forward to your return.

"Family visit "

5
Annabellep123, Rugby, United Kingdom 03/07/2018

A family of six, we stayed for two nights over a weekend for a wedding being held at the same venue. Although old fashioned inside some of the features are very quaint and I wouldn't have had it any other way. One one upside with old fashioned venues is the room size! We had a family room which in theory was two rooms with an adjoining door. Both spacious with adequate amenities. The children loved it. The breakfast service was brilliant. The staff are attentive and I have to praise the Hungarian barman. He even stayed late so we could have a drink in the bar after checking in late. What a star! I throughly enjoyed my stay and would love to go back. Make sure you try the local Cornish Pilsner. I may have to visit again just for that!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are pleased you enjoyed the spacious family room and that "the children loved it". All your positive comments will be discussed in our weekly meeting as we like to keep our team informed of guest comments. We look forward to your return.

"Well situated, good views"

4
PB57, Hobart, Australia 03/07/2018

Although relatively small, our room on the ocean side of the hotel afforded good views of the headland, beach and parts of Newquay itself. Apart from offering these great views the hotel is well situated because it's located far enough away from the centre of town to be free of any noise from night time revellers, but close enough that it's only a short stroll down the hill to pubs and restaurants, and of course the beach itself. The hotel is easily reached by car and free parking is available in the car park at the rear. Breakfast was provided in our rate and consisted of continental selections as well as cooked to order options. We stayed two nights and used the hotel as a base for travelling around the lower end of Cornwall. It's a relatively short drive from the hotel to Mount St Michael's and Lands End respectively. As an alternative to staying in the St Ives area, Newquay was a far cheaper prospect for us. We would recommend this hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel has an assortment of rooms varying in size, which includes non-sea view and sea view rooms. Our sea views rooms have spectacular views where great sunsets can be seen. We are very well situated only 5 minutes into the town centre. Access to Tolcarne beach is just across the road and down the steps. We also have two generous car parks which means guests do not have to worry about lack of parking facilities. Thank you for recommending our hotel.

"Newquay away with grandchild"

5
User 01/07/2018

We have just had a wonderful week away with our 3 year old grandson in Newquay. The Bristol Hotel is perfectly placed for a family beach holiday. A sort walk across Narrow Cliff Road and you are at the top of the steps down to the beach. The staff at the Bristol are friendly and helpful. Service was first class. The room was comfortable, although air-conditioning would have helped with the unusually hot and sunny weather. The food was both good value and quality. We did not venture from the area and the car got a well earned rest. Brilliant week. Thanks to all at the hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The hotel is ideally situated just 5 minutes from the centre of town and steps to Tolcarne beach are directly across the road. I'm pleased to read you found the service first class, room comfortable, food of good value and quality, with the staff friendly and helpful. The weather during you stay was hot and sunny which meant some of the rooms were warm. We do not currently have air-conditioned rooms; however, we can provide a fan for your room, just ask at reception and they can arrange this for any future visits. Your grandson certainly enjoyed himself and did not want to say goodbye. We look forward to your return.

"Excellent stay; excellent value"

4
jprice864, Worcestershire 15/06/2018

In a great location on the cliff top, with the added bonus of free car parking at the rear. Our room was huge with an ocean view..Everywhere was spotless and all staff extremely welcoming and helpful. Breakfast was freshly cooked and served at the table which made a pleasant, relaxing, change. For the price we paid, it was excellent value.

christineI5458OQ, Public Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy to read you enjoyed your stay at the hotel with its lovely location and ample parking. We pride ourselves on serving freshly cooked breakfasts. I will share your positive comments about breakfast, cleanliness and staff friendliness to the team at our weekly meeting. We look forward to seeing you again.

"Affordable and Comfortable"

4
User 14/06/2018

Hotel Bristol is located close to the center of Newquay; the beach is across the street at the bottom of the cliff. Our room was clean and large; the furnishings were not brand new but it was more than expected for the low price. Otherwise the bed was comfortable and the view from our window was amazing; it was so fun to watch the sun set over the Bristol channel from the comfort of your own hotel room. Breakfast was "full English" (egg, sausage, bacon, beans, tomato) and quite good. Free on-site parking is available. The staff were friendly and helpful. Overall the hotel exceeded my expectations. No, it does not have air conditioning but opening the window a little was enough to keep the room cool overnight.

christineI5458OQ, Public Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting a review. Our hotel is situated 5 minutes from the centre of town and four beaches may be accessed at low tide from Tolcarne beach just across the road from the hotel. I agree, it is rather special to sit and watch the sun set from our sea view rooms. Our "Full English Breakfasts" are freshly prepared and served to your table which I'm pleased you enjoyed. We have ample parking for our guests and I will ensure your positive comments are mentioned at our weekly meeting. Our hotel does not currently have air conditioning in the rooms, however, if you stay in the future and find your room warm, please speak to Reception who will be able to organise a fan for your room. We look forward to your return.

"Shocking. Sleepless night."

1
matluz, Northampton 13/06/2018

On first arrival the hotel looked decent. Good location and spacious. Unfortunately my opinion changed quickly. Firstly the rooms are dark, small and hot and stuffy. Then there is the noise of the kitchen extraction fans on the flat roof outside the window. In addition the pigeons are noisy outside the windows. Due to the hot stuffy room and bumpy bed I resorted to the fan at midnight. This had a noisy spindle that occasionally caught the chassis and kept me awake. I gave up at around one am and switched off the fan to eventually drift into a sweaty light sleep awaking at 5 am to the pigeons. Additionally there is a real toxic stink as you walk from the rear carpark through the hotel to the reception. Horrible. Try the local glamping sites. You'll get a much better sleep and more space!

christineI5458OQ, Public Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. I am sorry to read you did not receive a restful night's sleep at the hotel. The hotel has a variety of room types which vary in size from standard singles to sea view and executive rooms which are spacious. Being situated on the sea front, at times the sea gulls and pigeons can be a little intrusive I'm afraid. If you had informed Reception during your stay, they would have endeavoured to allocate you an alternative room. Our sincere apologies regarding the "Marmite Smell". The smell you experienced was created by our eco-friendly food digester. The food digester has recently been serviced and we are waiting for a replacement filter to be fitted. In view of your comments we have taken immediate action. The bio master has been turned off and we are currently utilising a food waste disposal company. Once again, I am sorry that we failed to meet your expectations. If you plan to stay at the hotel in the future, please contact myself direct and I will be happy to work with yourself to find a more suitable room for your stay.

"Basic but friendly "

4
User 06/06/2018

I stayed just one night but found the staff to be welcoming and accommodating. Room was clean and functional with a great sea view. Would have welcomed more plugs. Really appreciated the fact that they were able to arrange toast and coffee to my room for my early start (6.30)

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are happy you found our team welcoming, accommodating and your room was clean and functional with a great sea view. For your convenience, guests that have an early start, and are unable to visit our restaurant, we offer a limited breakfast menu which can be delivered to your room or a packed lunch which may be booked at reception the evening prior to your early start. We hope you visit again soon.

"Short holiday "

4
User 04/06/2018

Very nice stay. Very good friendly staff and lovely view over bay. Location was ideal just a short walk to the centre of town. Breakfast was very nice and service was excellent a nice change from the buffet type at some hotels. Old world type of service.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review I'm glad you enjoyed your stay and found our staff helpful and friendly. We are very lucky to have such a wonderful location, being situated a short walk into the town centre and several beaches just across the road from the hotel. We prefer to serve cooked breakfasts to order ensuring it reaches our guests freshly prepared rather than buffet style. We look forward to seeing you again soon.

"Spring break"

4
User 01/06/2018

Lovely hotel & fantastic staff. Rooms & hotel are clean & spacious. My only grumble is the beds,...they need replacing. Very uncomfortable and bumpy. Location is great, access to beach is right in front of the hotel. It's a climb back up through.

"Can't fault our stay here"

5
godfreyandanne, Hyde, United Kingdom 26/05/2018

We've just had six nights at the Hotel Bristol and enjoyed every moment. Our room was very spacious and comfortable with an updated en-suite with large walk-in shower. There was a lovely sitting area looking out to sea, where we could watch the beautiful sunsets. Staff were always friendly and helpful, breakfasts were excellent with plenty of choice. My smoked haddock and poached egg were cooked to perfection - not many hotels manage this! We didn't have an evening meal in the restaurant, but did have a bar meal, which was v good value for money. The pool and sauna were an extra bonus, as was the easy car parking. Most days we left the car behind and caught buses from just across the road. We hope to return soon as possible.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read you enjoyed your stay at the hotel in one our spacious rooms with a newly refurbished bathroom with a walk-in shower. Our staff aim to ensure all our guests enjoy their stay and I'm sure our Head Chef Pam will be pleased to read we cooked your smoked haddock and poached eggs to perfection and that you found our bar meals good value for money. We have two car parks, so guests never have a problem being able to find a space. We hope to see you again soon.

"Very nice indeed"

5
User 25/05/2018

Had a couple of nights here,what can I say Reception,Deborah was very helpful nothing was too much trouble. Breakfast,Top drawer again nothing was too much trouble ,lovely staff front of house and the best poached egg I've ever had. Location was amazing,Tolcarne beach is a fantastic place to feel the sand between your toes and chill over a glass of something in the Colonial watching the sunset

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are so lucky to have a location within 5 minutes of the town centre and Tolcarne Beach, situated straight across the road from the hotel. I am pleased to read that Reception, especially Deborah was very helpful, with the front of house staff and restaurant team also contributing to your enjoyable stay. The head chef will be happy to read that the poached egg served "was the best poached egg I've ever had". We hope you come to stay again soon.

"fantastic location"

5
jgjymckay, Cornwall 24/05/2018

This hotel is great, located well for the town and the beaches. The food is good and well cooked, gluten free can be requested, which is also helpful. The staff are attentive and cater for everything. The hotel is dated in places but very clean. The rooms are large and the sea view ones are very nice indeed. Car parking not a problem, a small pull in front of the hotel to drop off and then car parks at the rear, just give reception your registration number and all done.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are very lucky to have such a wonderful location so close to the town centre, and the beach straight across the road. We are glad you enjoyed your stay and found the staff attentive and catered for all your needs. The hotel has been working through a refurbishment programme which will be put on hold now until after the Summer season. The hotel has two large car parks which means we have ample parking for our guests, you just need to collect a permit from reception on your arrival. We hope you will be able to visit again soon.

"A good value well positioned hotel"

4
Russ_P59, Leicester, United Kingdom 23/05/2018

The hotel Bristol is well positioned on the coast road opposite Tolcarne beach. It's just a 15 minute walk into the centre. Parking is no problem with guests given a permit for 2 large car parks at the rear. The room we were given was large and airy. It was on the side of the hotel but had a sea view. The bathroom was a bit dated like some parts of the hotel, but everywhere was clean. Although it's only a small indoor swimming pool, it's very good and the water was very warm. The full Cornish breakfast was well cooked but on the small side. The staff were friendly. A special mention for Colin who served our breakfast. Very polite and efficient even tho he was very busy. For £53 per night it was very good value. I would definitely return.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are so lucky to be positioned opposite Tolcarne Beach and less than 15 minutes into the town centre. The hotel has two large car parks with ample parking for our guests. The hotel is working through a refurbishment programme. Most of our first-floor sea view rooms have received newly fitted bathrooms and we will continue with refurbishments after the busy summer season. I will pass your positive comments to our team with a special mention to Colin. We hope to see you again soon.

"Great Position and Friendly Staff"

4
User 23/05/2018

Coming to Newquay for work on a beautiful sunny day and staying here was a very pleasant experience. With a car park very close by and bars and restaurants nearby, the position of the hotel is ideal. All of the staff were really friendly and helpful and breakfast was good quality. Although the rooms are a little small, this is a decent hotel that offers good value for money.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are happy to read you had a pleasant experience here at the Hotel Bristol with friendly and helpful staff, and breakfast was of a good quality. We have a variety of different sized rooms. When you next decide to visit Newquay please speak to one of our reservations team who can assist in ensuring you receive a more spacious room. We hope to see you again soon.

"A Hotel that always delivers"

4
David T, Somerset, United Kingdom 21/05/2018

We have stayed at the Bristol on several occassions. Some may say the hotel is dated but it has a sense of style which is delivered by caring staff. We have stayed at hotels where much of the service is delivered by inexperienced staff but people at the Bristol are dedicated to ensuring guests enjoy their stay. If we are visiting the North coast of Cornwall we would always stay there.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for placing a review. It is wonderful to read you have stayed at the Bristol on several occasions and you feel the hotel has a sense of style. Our team are dedicated to ensuring guests enjoy their stay. I will notify them of your positive comments at our weekly meeting and we look forward to welcoming you again soon.

"Over night business trip"

4
mfellows521, Wednesbury, United Kingdom 07/05/2018

One night stay for business. Helpful and friendly staff throughout the hotel. Food was good and breakfast was freshly prepared. Room was large enough and with a see view. Car parking is available at the rear.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I would like to thank you for writing a review. The team here at the Hotel Bristol aim to ensure guests enjoy their stay with their helpfulness and friendliness. It is pleasing to read you enjoyed your freshly prepared breakfast and large room with a sea view. We are very lucky to own two large car parks which gives ample parking for our guests. We look forward to seeing you again soon.

"Worth a visit"

4
luv2lauf2000, Kent, United Kingdom 30/04/2018

Just back from a relaxing weekend at hotel bristol. The room was recently redecorated I would say, very clean plenty of space. Bathroom looked very new with lovely walk in shower. We had a sea view room and the view is spectacular only negative thing I could possibly comment on was the windows were very dirty but still didn't spoil the view. Breakfast was really nice and filling ready for a day out exploring plenty of choice. I cant comment on restaurant as we didn't eat there only because weather was so beautiful we were out exploring as much as we could. The staff were very friendly and helpful, We would definitely return

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. Its pleasing to read you enjoyed your recently redecorated room with a lovely walk in shower and a spectacular sea view. My apologies for the windows. Our windows are an ongoing project, they can be cleaned one day and then we have onshore winds from the sea the next, which coats our windows with sand and dirt I'm afraid. We look forward to your return.

"Good hospitality from waiters and bar staff"

3
User 26/04/2018

Big shout out to Phil who took my order at the bar - very pleasant and professional! Ethan, Mark were also very pleasant. Not impressed with the reception staff, very dull, hard to get even a smile! Got my reservation details wrong twice! The area is beautiful and the hotel is in a wonderful location right beside the sea. Carpets in rooms is unclean and furniture in rooms seems very outdated. Lounge and restaurant are really nice!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank for taking the time to place a review. I am sorry that you found our reception team did not meet your expectations. Our reception staff are normally very friendly, and we often received positive comments. We take all reviews very seriously, and our Office Manager will be bringing this review to their attention in the weekly meeting. The hotel is currently working through a refurbishment programme where all sea view first floor bathrooms have been upgraded during the winter months. Our Small lounge was refurbished last year which I'm sure you would have seen during your stay. The refurbishment programme will be halted for the Summer Season and will commence again towards the end of the year. Thank you for positive comments for Phil, Ethan and Mark, I will ensure they are made aware of this.

"Two day holiday, big mistake we we should have stayed longer"

5
davidjjhall1, Worthing, United Kingdom 23/04/2018

Professional hotel management showed though in every department. A glorious room with superb views across Narrowcliff to the sea. Every member of staff we encountered was polite, helpful and interested in how they could make our stay even more special. We thoroughly enjoyed our two day stay and are now trying now to find time to return later in the year for a longer stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It's wonderful to read that you enjoyed your stay and superb sea views from your room. Our staff, aim to ensure all our guests are looked after during their stay and it is fantastic to read your positive comments. We hope you find the time to return later in the year for a longer stay.

"Best Sunday lunch in newquay"

5
Tina M, Truro, United Kingdom 15/04/2018

An excellent welcome, pre dinner drinks and the best Sunday lunch in town. The staff are very experienced and excellent at their jobs it's great to see the the hotel trade at its best. I would definitely return to this restaurant for both the excellent service and the first class food, great value and great quality. Parking at the rear of the hotel and a great atmosphere.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for writing a review. We are pleased to read you felt we served "the best Sunday lunch in town". I will pass your positive comments on to the team at our next weekly meeting. We are very lucky to have two large car parks for guests and non residents to utilise. We look forward to seeing you again soon.

"Good location & excellent friendly staff"

4
KDearing, Market Harborough, United Kingdom 13/04/2018

Pleasant hotel, well situated within easy walking distance of the town and just a little longer to the famous Fistral beach. Bus stop is within yards for those with reduced mobility. Parking is opposite the hotel. Staff were genuinely friendly and helpful throughout, from Reception through to Housekeeping, the Dining room team and Porterage - all had a commendable ‘can do' attitude. Room was OK, a little tired in places and the shower was pretty naff, but that aside we would definitely return because of the value & nature of the whole Hotel Bristol package.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. You may have noticed during your stay that the hotel is currently working through a refurbishment programme, and we are currently updating all the bathrooms in our Sea View rooms on the first floor. I will inform the team of your positive comments at our next management meeting. We look forward to your return.

"So very friendly and helpful especially with my Electric Vehicle"

5
wyedean, Forest of Dean 12/04/2018

All staff seem to have one aim in view and that is to please and make a stay hassle free. We had a recently refurbished room with glorious views across the bay. Visiting Cornwall in a pure EV does need some planning and an overnight stay is the ideal time to charge. Whilst their proper charger was out of operation they reserved a space for me to park alongside and charge from the building all FOC and much appreciated.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are delighted to read you enjoyed your stay. If you decide to stay again in the future, our three new charging points should have been installed.

"Excellent service from friendly and obliging staff"

5
VanessaEliz, Karlsruhe, Germany 11/04/2018

We stayed at the Hotel Bristol for 5 nights, which included a weekend Scottish dance event, with workshops and evening dances taking place in the ballroom. We were delighted to be given a room with a sea view, and were also pleased with the ample parking at the back of the hotel. We were most impressed with the friendliness of all the staff, this really does make a difference. The food was very good, we only missed a roast beef option at the Sunday luncheon. It was a great venue for our dance event, we'd be delighted to return.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for submitting a review. It was a pleasure to read this review and I'm happy you had such a wonderful time. I will pass your comments to our team at the next management meeting. We look forward to your return.

"Great sea view "

4
BarefootAnnie, N.E.lincolnshire 11/04/2018

Stayed for one night, with two children. Had a great room on the third floor with a lovely view. Very spacious, a double bed, a single, a camp bed and a sofa. A little dated, could do with some modernisation, but fine. Parking in available in an unmarked car park behind the hotel, need to display a ticket from the hotel in your window.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for writing a review. As you would have seen during your stay, the hotel is currently working through a refurbishment programme with all our first floor, sea view rooms receiving new bathrooms. Its pleasing to read that you enjoyed your view from the third floor and that you felt the room was spacious. We are very lucky to have two large car parks, but being situated so close to the beach we have found it necessary to issue our guests with a parking permit to avoid non residents utilising the spaces. We look forward to your return.

"Mirams Family"

4
User 11/04/2018

Would just like to thank all the staff at the hotel for making our family weekend so special. Nothing was too much trouble for any member of staff, they are a credit to the hotel. Difficult to single anyone person from the wonderful breakfast staff, housekeeping, porters, bar and Reception - thank you all so much, we will be back.

"Not impressed"

3
ronnieT3761FT, Oxford, United Kingdom 03/04/2018

Really sorry to say the hotel was tired, we only stayed for lunch and ordered roast chicken, very surprised to receive a leg of chicken on our plates thought it would have been a breast. Food not overly great. The views were brilliant and the staff were very helpful and friendly.

"Great staff and food"

4
User 19/03/2018

The staff were brilliant, any requests were dealt with very quickly, waiting staff efficient and friendly. If you are allergic to feathers be warned they use feather pillows but will replace them if asked. The lighting in the room was dreadful, I had to use the torch on my phone to read in bed, they put an extra lamp in for me which helped. However trying to put make up on was impossible as the lighting was so bad. T The bathroom lighting was great but nowhere to put make up. I ended up using the toilet lid with a towel to stop stuff rolling off. There was space for a toothbrush on the sink but nothing else I did complete a comments form at the hotel and suggested a shelf in the bathroom, maybe they will take this on board. Overall a good stay.

christineI5458OQ, Public Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for writing a review. I'm pleased to read that our staff were accommodating, and your requests were dealt with quickly and efficiently. We do utilise feather pillows in our bedrooms, however, House Keeping also keep a selection of pillows in stock, which can be changed upon request. I am sorry to read that the lighting in your room was not to your satisfaction, but an extra lamp supplied to your room was beneficial. We would like to thank you for completing a comment form prior to your departure. You will be pleased to read that we are currently working through a refurbishment programme and all bathrooms that have recently been refitted, now have a shelf below the mirror. We look forward to your return.

"Dog Friendly"

5
Ian W, Torpoint, United Kingdom 08/03/2018

We stayed on a Saturday night to attend a function, taking our puppy with us. The hotel provided dog blanket, towel and water bowl and had sited us away from the function rooms so as not to disturb the dog. We have stayed at the Bristol several times previously and always had good service and excellent food.

christineI5458OQ, Public Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It's wonderful to read that we looked after your puppy so well. The hotel understands the importance of being able to bring your pet on holiday. House Keeping ensure we have provisions in stock, just in case guests accidentally forget doggie essentials and the reception team normally have special treats for your four-legged friend. Its lovely to read that you have visited us on several occasions and we look forward to your return.

"a weekend away with friends"

4
User 08/03/2018

Our room is always clean and tidy; though some rooms are very tired and need decorating which the hotel is already doing. The staff are always willing to help and always make our stay very enjoyable; The food is exceptional. We always use this hotel when we are down at newquay as we know what to expect

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing our hotel. Housekeeping will be happy to learn you always receive a clean and tidy room. During your recent stay you would have seen that we are currently refurbishing our 1st floor, sea view room, bathrooms. At our next management meeting I will inform the relevant teams of your positive comments. We look forward to your return.

"A little gem"

5
wtreverton, Tregaron, United Kingdom 27/02/2018

The room allocated to my wife and I was first class. My wife is disabled and the room 241 was over and above our expectation. We only came for one night B&B so did not eat in restaurant but breakfast was excellent.The staff were very welcoming, especially Martina who spent time showing me around.I am hoping to return at a later date.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I'm pleased that you enjoyed your stay in room 241 and that you found our staff welcoming. I will share your comments with the team at our weekly meeting with a special mention to Martina. We look forward to your return.

"Excellent"

4
janeWestYorkshire, west yorkshire 25/02/2018

Excellent venue, views, food and especially the helpful and friendly staff. Only downside was despite having a lovely spotless and well appointed room, this was miles round the back of the hotel with view of car park. This was because we had our dog with us and was classed as a dog friendly room. This despite being asked to pay £12per night for dog but getting nothing in return for this except worse room. Doesn't seem fair.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The hotel has a selection of rooms that are dog friendly, from Standard to Sea View Rooms. All our standard rooms are situated at the rear of the hotel including, non-dog friendly rooms. The charge per night for a dog covers the extra cleaning incurred and we are happy to provide a dog bowl, blanket and towels to dry your pet after their play on the beach throughout the duration of your stay. When you decide to visit again, please contact the hotel direct and we will endeavour to allocate a room which you feel would be better suited for stay.

"Exceeded expectations"

5
User 23/02/2018

Booked a cheap deal for a couple of nights and was pleasantly surprised when we arrived. Opened our door to find we had a room with a sea view and a lovely bay window with a very comfortable seat and table. The room was spotlessly clean and had quality biscuits and tea/coffee facilities. All the staff we encountered were extremely friendly. The hotel itself, though old, does not show its age. There is a large restaurant which we didn't use, and a bar where bar meals are served at very reasonable prices. There really is no need to go into town to eat. Free WiFi is included. There is a gym and indoor pool for guests to use, but we didn't use these facilities during our stay. We will definitely stay here again when visiting Newquay as we really can't think how you could want better at this price.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. Its pleasing to read you enjoyed your Sea View Room. Our staff aim to be friendly and attentive so it's wonderful to read your positive review relating to our staff. Unfortunately, we do not have a gym, but we do have sauna facilities and an indoor pool. We have a varied selection of options for Dining. Our Daily Bar Specials are always reasonably priced. We look forward to your return.

"Clean, comfortable and ideally positioned."

4
welshhillbilly, Portishead, United Kingdom 17/02/2018

I have stayed here twice in the last few months with friends. The hotel does everything you expect from a Best Western, with clean comfortable rooms and a good breakfast! It is well situated, away from the hubbub of the centre but only a short walk away. The bar and restaurant staff were very friendly helpful, (although Reception could be bit more welcoming). Would stay here again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. Our team at reception are normally very welcoming and attentive. On their behalf, I would like to apologise that they did not meet your expectations and I will take your review to our next reception meeting. Its lovely to read the bar and restaurant staff were friendly and helpful and you enjoyed a good breakfast. Again, your comments will be passed to the appropriate staff, as they love to receive positive feedback. The housekeeping team will be pleased that you found your room clean and comfortable. We are lucky to be situated only 10 minutes from the centre of town/night life and the beaches just across the road. We look forward to your return.

"Valentine's evening"

5
margib82, Newquay, United Kingdom 15/02/2018

We were greeted by a friendly receptionist and shown into the bar area where we were served by friendly bar staff. We were then shown to a lovely dining room and served scrumptious food by polite, friendly and attentive waitresses. We have had meals here on numerous occasions and they are consistently good a real treat. I notice some people say the Hotel needs updating but I would disagree, we love the ambiance of the place and it's decor, it adds to its charm of Newquay in its heyday. We thoroughly recommend a visit to the restaurant, especially for that special occasion. Beautiful food with great choices plus a vegetarian option.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm so pleased to read you enjoyed the menu served on Valentine's Evening and that all our staff were attentive and friendly. Recently, our Small Dining Room has been refreshed. Currently, we are refurbishing bathrooms situated in our 1st Floor Sea View Rooms ready for guests arriving later in the year. I hope you liked the new look in The Small Dining Room. We look forward to you visiting again soon. .

"Cosy home away from home~Beautiful seafront location~Friendly Staff~But needs updating."

3
Emily D, Hemel Hempstead, England, United Kingdom 14/02/2018

The Hotel Bristol is cosy and welcoming as the staff couldn't be more attentive, made even more charming by the dog behind the reception desk! We were lucky enough to be given a sea view even though when we booked there was not any seafront rooms left.(It may have been given to us as we stayed in February- out of season). The rooms and the hotel its self could do with a re-vamp as a lot of the decor and furniture was outdated and worn. This was not an entirely negative aspect as it made you feel at home like you were staying in an AirBNB instead of a hotel. I was pleased to see the hotel is currently undergoing work on one of the floors as I really enjoyed my stay here and would like to see some updates next time. The pool area was again outdated but that didn't stop myself and my boyfriend from enjoying the facilities. The location is perfect, close to iconic beaches and town. My only qualm was the lack of vegan and gluten free options on the menu- we could only order a jacket potato from room service however, there are lots of artisan options in town. Thank you for a wonderful stay!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. Our staff are customer focused and always aim to please. Marble is the owner's dog. She loves spending time at reception, as she receives so much attention from both guests and staff. We do endeavour to upgrade our guests however, this does depend on the time of year and the number of bookings we have. The hotel is currently working through a refurbishment programme with first floor bathrooms being updated. We have recently updated our Smaller Dining Room and The Small Lounge on the ground floor which I'm sure you would have seen during your stay. We are very lucky to be so close to the town centre, and the beach being just across the road. Thank you for your comment regarding the lack of vegan and gluten free food, I will put this on the agenda for our next management meeting. We look forward to your return.

"Excellent value for money"

5
C00ps69, Market Deeping, United Kingdom 14/02/2018

Booked a room via Expedia for a business trip - have stayed here before and had excellent sea views, was at the back of the hotel this time but room still perfectly adequate - clean, plenty of space, polite reception staff, and a bargain at £33 for a nights stay

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. It's pleasing to know you enjoyed your room at the rear of the hotel. I will pass your positive comments to our reception and housekeeping team at our next management meeting. We look forward to seeing you again soon.

"winter get away"

5
jay00_12, Plymouth, United Kingdom 12/02/2018

I have stayed before my partner and I needed a 48 hour break away to be looked after with nice food friendly staff and comfortable room. Since our last visit the small dinning room has been decorated and has a lovely warm feeling, the food service has changed with the main course being plated with the vegetables placed in a dish on the table, much better than the silver service the food was hot and well presented and served with a smile. We had the refurbished corner suit on the 3rd floor room 350 worth paying the extra money, you walk in to a lovely bedroom with a wood panelled wall the room is in soft pastel colours, walking through the arch way there is a bathroom then an amazing tower lounge with amazing views and very comfortable sofa. We look forward to visiting later in the year.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I am delighted to read, you like our newly decorated small dining room and enjoyed your meal, as we have changed the way the food is served. Room 350, is one of three Turret Rooms with wonderful sea views. I'm glad you enjoyed your stay in this room. We look forward to your return.

"Friendly Hotel on seafront"

5
brewlash, Birmingham 11/02/2018

Stayed here for the weekend whilst visiting friends, booked a seaview room and wasn't disappointed, comfy beds warm room for the time of year, breakfast was very well presented and enjoyable. Staff were very co-operative & friendly. It's a hotel with character not a modern hotel, so if your looking for modern there is a Travelodge up the road. For us we will definitely be back.Free parking which is a bonus. Well done all at Bristol hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. It is pleasing to read you enjoyed all aspects of your stay and we look forward to your return.

"Charming Hotel"

4
Clifford A, Newquay, United Kingdom 05/02/2018

We stayed just one night in a special deal room (623) at the back of the hotel as we were attending a function at the hotel that evening. The room itself was larger than expected with a very comfortable bed but rather a small shower room. We were concerned about an electrical repair to the hot towel rail in the shower room and reported this on leaving. The public rooms are all smart and pleasantly art deco in feeling. The hotel is situated right on the front with easy access to beaches, though this wasn't important at this time of year. Parking was plentiful. The staff could not have been more helpful. We were escorted to our room by a step free route. Service during the function was efficient and cheerful, as it was again at breakfast, which was also excellent. A POT of coffee seemed standard and the 'Cornish breakfast' was tasty and wholesome, with the baked beans thoughtfully served in a separate pot, which stopped them tainting the other flavours to be enjoyed. This would be quite an up market holiday venue. .

"Reasonably priced, very pleasant stay. "

5
User 03/02/2018

Comfortable clean room (we booked 1 with a sea view) Cheerful friendly staff made us very welcome. Excellent breakfast with plenty to choose from, Sunday lunch was really good and I can recommend the steak sandwich which I ordered with gourmet chips, which were divine, from the bar menu. If you want fancy and modern go elsewhere. If you want clean and comfortable and good value for money then this is definitely a winner.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive review. It was wonderful to read our staff made you feel very welcome, and you enjoyed all the food served during your stay. I will inform our team of your comments at our next management meeting. We look forward to your return.

"Surprisingly good function"

4
Andrew B, Bristol, United Kingdom 28/01/2018

I attended a function here, I was unable to stay despite being offered a discounted room. Bar service was a little slow despite two separate bars in use, but not unacceptably so. Service in the dining room was good and the food was surprisingly good especially bearing in mind that they were catering for over one hundred. I wished that I had been able to stay, I would certainly go back and explore Newquay further.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. On arrival to functions, the bar sometimes becomes busy if people arrival around the same time. I'm pleased that the wait was not unacceptable. At our next meeting I will feed your review back to the bar staff and inform the restaurant and kitchen teams that you enjoyed the food and service was good. We hope you can return soon.

"Grand comfort at reasonable prices"

5
grrperry, Newport Pagnell, United Kingdom 22/01/2018

Fabulous historic building, Family run hotel, staff always pleasant, smiling and willing to help. Spacious comfortable rooms wiith plenty of requisites. Views where available are breathtaking over Narrowcliffe onto Tolcarne Beach and towards the town centre which is only a short walk or bus ride away. Excellent location - handy for airport, and other places of interest, super beaches often with A1 surf. seek out Newquay Museum and Archive - very interesting. Lovely swimming pool, very quiet - I wonder if it's all a secret ssshhh

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing the hotel. We are a family run hotel who prides itself on wonderful, helpful and friendly staff. We are lucky to be just across the road from Tolcarne Beach and be situated close to the town centre. We look forward to your return.

"would stay again"

4
andyfrog60, Kingsbridge, United Kingdom 21/01/2018

this hotel is a bit dated but this only adds to its charm. we only stayed one night but were surprised and happy to be given a room with sea view which was very large had a big comfortable and was warm and clean..Breakfast was great plenty of choice and served until quite late compred to other hotels.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for review. Its lovely to read you enjoyed your spacious sea view room. Our breakfasts are popular, with a large variety of locally sourced products. We look forward to you visiting again soon

"twix christmas and new year"

4
chanelno5, Stoke-on-Trent, United Kingdom 05/01/2018

I booked this Hotel by mistake, But it was one of the best mistakes I,ve made. This hotel was better than the one I thought I had booked. The staff made our stay, and I would go back again. It is in an excellent place for the town and beaches. We come down to Newquay quite a few times through the year to visit family. And we would will be staying at this hotel the Best Western Newquay BRISTOL.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing our hotel. I'm pleased to read you enjoyed your stay. We are very lucky to be situated so close to the beaches and town centre. Our staff pride themselves on excellent customer service so its wonderful to read they made your stay. We look forward to your return.

"Dated but friendly"

3
A7821AYmarkd, Derbyshire, United Kingdom 04/01/2018

Nothing a lot of investment would put right but the hotel is clean and serviceable. The staff are friendly apart from the maintenance man who held the lift on the 2nd floor whilst we were waiting above and could hear everything that was said. Don't expect anything above its star rating otherwise you will be disappointed. We did not eat in the hotel apart from breakfast which was good.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The hotel is currently working through a refurbishment programme which was postponed over the Christmas period. This week we have recommenced the programme. For the next three months, the 1st floor of the hotel will be closed, as new bathrooms are being fitted to our sea view rooms. My sincere apologies that our maintenance man held the lift. Our General Manager will be liaising with him regarding this. I'm glad you enjoyed your breakfast in our sea view restaurant.

"Not to best western standard"

2
billyb558, London 31/12/2017

Rooms look more like a budget old hotel and not within keeping of best western at all. Shower was awkward and tiny, fan noisy. Also had noisy dogs barking all night in other rooms. Breakfast was good and tasty although there was no fresh fruit. Staff friendly and helpful

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing the hotel. Best Western Hotels are privately owned with Best Western setting out required standards. Audits are conducted on a regular basis to ensure standards are met. The room booked was a Single Room, which by nature is a smaller room. Thank you for informing us of the noisy fan, we will get a member of our maintenance team to fix this. Our apologies that you had noisy dogs barking throughout the night from other rooms. If you had contacted our night porter, he could have possibly resolved this problem for you. I'm happy to read you enjoyed breakfast. Our normal policy would be for water melon and apples to be available. I will liaise with our Restaurant Manager as to why this was not available. For any future bookings, if there is no fresh fruit on the buffet table, please speak to our friendly and helpful staff who will be happy to arrange this for you.

"Lost its way."

2
Davidshef01, Sheffield, United Kingdom 22/12/2017

The room was clean, but basic. The breakfast was good. Every dinner was a disappointment. Very average food. Used to be the best restaurant in Newquay. We have been going on and off for 40 plus years. Never again has gone downhill over the years. Very sad.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. We are honoured that you have been visiting the hotel on and off for over 40 years. I'm sorry to read you felt the dinners, on this occasion were disappointing. Your feedback is very important to us. We would like to get in contact to discuss your disappointment if you would be so kind as to provide a telephone number. Alternatively, you may wish to contact our General Manager Lukasz regarding your feedback. We look forward to hearing from you at your convenience.

"Mr"

3
GGodspan, London, United Kingdom 22/12/2017

Perfectly adequate hotel for one night. Single room probably less impressive than front double. Staff very competent and friendly. Told bar open at restricted hours - thankfully not the case and was staffed more often. Overall a little tired and public Ares could do with a little lift.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for review. Our team will be happy to read you found them competent and friendly. Our bar is not always staffed. During quieter periods of the day, any member of the team on duty are able to serve bar drinks. The hotel is currently working through a refurbishment programme with several rooms already completed and the Small Lounge situated on the ground floor. This refurbishment programme will be continuing in the new year.

"Christmas Party"

5
carolpassmore52, Cornwall, United Kingdom 16/12/2017

A group of my ex-colleagues and myself attended a Christmas party at the Hotel Bristol last weekend and I have to say it was one of the best we've attended. The food was excellent, the staff were very efficient and pleasant and all the food was served hot and in good time. The disco was good and the DJ kept people on the floor the whole evening. We all stayed the night and rooms were very reasonable at a special reduced rate for members of the party night, very clean and comfortable. Breakfast was equally excellent with full cooked breakfast being served cooked to order and served hot. Would recommend this hotel to anyone and this is the second year we have been back for the Christmas party and will be attending for the third time next year too.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your Christmas Party Night and stay. We are pleased to read you enjoyed all aspects of the evening. We hired a new DJ this year as the previous gentleman had retired. Wonderful, that he kept people on the floor all evening. The hotel always offer a reduced rate stay for people attending the Christmas Party Nights, so they do not have to worry about getting home. We look forward to your return next year.

"Bad customer service terrible food in a dirty restaurant "

2
User 13/12/2017

We had our Zumba Christmas party here which we had a good night stayed in Old tired room but was clean went down for breakfast at time I was told others were already eating I was shocked to see floor covered in crackers and everything left from night before Christmas parties breakfast cheap sausage thank god only 1 was not great best was the toast complained to best western but was told all hotels are franchised so would forward my complaint I got a long and detailed email my word against the staffs and terrible excuse why the restaurant was dirty even though the manager said at beginning of email restaurant was hoovered after service and spot checked in the evening as a local will not be recommending it to the many tourists I deal with

"Very bad food/room for the price"

2
User 07/12/2017

Stayed here one evening for a ladies evening. The welcoming was fine and that is the nicest thing I have to say. The rooms with dire woodchip old fashioned and didn't want to spend anytime there. We must of been situated near the kitchen as there was a disgusting smell constantly in our room. We paid £30 per head for a three course meal which there was absolutely no options (like it or lump it menu) and therefore you'd think it would be easy for the chef (use that term lightly) to do. The soup was baby food, no flavour. The roast had no roast potatoes, instead we were given the most awful mash potatoes I have ever eaten. Glutenous and lumpy, that's skill :( They even manage to mesh up the cheese cake. This is not me being picky this is the opinion of at least 80% of the people there. SO disappointed actually feel robbed. Shall not return or recommend

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your function and stay. The hotel is currently midway through room refurbishments that will continue in January, once the function season has ended. The smell you mentioned would have been from our Biomass boiler. It is eco-friendly, but the downside is that if the wind is in the wrong direction you may sometimes smell what has been described as "a marmite type smell". This is the first complaint we have received regarding the smell in any of our rooms. Our apologies that you did not enjoy the food. The organiser of the event normally chooses the menu. Our General Manager is liaising with our Head Chef regarding your comments, as we are upset that the food did not meet your expectations. We cater for many functions throughout the year and rarely have any complaints but appreciate on this occasion these dishes were not what you expected. Please accept our sincere apologies from the team here at the Hotel Bristol. Lukasz Wilczkowski General Manager

"Murder mystery "

5
dave3069, Cornwall, United Kingdom 28/11/2017

Stayed at the hotel for a murder mystery night. Was a great night with great food. Just wished we took our swimming gear We had a room with a sea view, bedroom was massive and beds comfortable. Would highly recommend.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking time to review your stay. The Murder Mystery evening was entertaining with positive comments given by all the guests attending the event. We are hoping to hold another Murder Mystery Event in March 2018, date to be confirmed.

"Nice hotel"

4
User 25/11/2017

A nice hotel but a little dated but did see improvements happening. Good location to walk into town. Stayed 3 nights b&b and can't fault the breakfast or service. Good swimming pool that suits all. Hotel bar had a good choice of drinks and well staffed with a friendly team

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The hotel is currently working through a refurbishment programme and its pleasing to read you could see improvements happening. We are situated 5 minutes from the centre of town with ample parking at the hotel. I'm glad you enjoyed breakfast, our friendly service and swim in our indoor pool. The bar endeavours to stock a wide range of local ales, cider, lager and spirits produced in Cornwall. We look forward to you visiting again.

"Fabulous 50th Birthday trip"

5
User 25/11/2017

What can i say? Room 350 was lovely especially the vast sea views. Very good seating area bed comfy and everything was clean and fresh. We stayed on the westcountry dbb and the food was excellent. Drinks prices in the bar not stupid money like some hotels we have stayed in. All the staff were welcoming with special mention for Tomsz in the bar and Colin in the restaurant. If planning a stay get a turret room as the views are great. Currently undergoing some renovations but looks like a good work in progress.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting a wonderful review. Room 350 is certainly one of my favourites. At our next management meeting I will pass on your positive comments to the bar, restaurant, kitchen and housekeeping. We look forward to seeing you again soon.

"Lovely Birthday Surprise "

4
User 16/11/2017

I stayed here with my fiancé for two nights which he booked as a birthday surprise. We had the newly renovated sea view suite which was very aptly named and had been done up nicely-quite a contrast going from the old fashioned lobby to a shabby chic room but very comfortable. My only two criticisms are that although the room was newly refurbished the windows are still ancient and we had 45mph winds that night which rattled the old windows so much that I was actually scared they were going to blow in! Subsequently we had to spend both nights sleeping in the living room as it was less noisy. The second night the fire alarm went off but was a false alarm but again it wasn't the greatest nights sleep and we were both tired which isn't the feeling you want on a luxury weekend away, especially as we were doing a road trip of Cornwall. My second point is that the lady on the front desk when we arrived was very unpleasant, not at all welcoming and despite the fact my fiancé told her this was a surprise for my birthday she blabbed the price right at me without even so much as a happy birthday! We had the same kind of service on check out with no personality or customer service that you would expect from this kind of a hotel. However the man who served us breakfast the second morning was very friendly and wasn't in a hurry so could spend time chatting which was lovely. Maybe he could give a few classes to the reception staff?! All in all it was a nice stay but mainly because of the thought my fiancé put into it but would have been so much better if the staff had been more friendly and we had a better nights sleep. Would probably stay again.

"Lowender Perran Triumph"

5
Delilah_La_La, Truro, United Kingdom 10/11/2017

We came to the Bristol for the annual Celtic Nations festival, Lowender Perran, and I have to say the hotel staff could not have been more welcoming. Since leaving it's home in Perranporth the festival was not well served by the previous Newquay hotel but I feel the Bristol is a perfect venue for this event. The public areas are roomy and clean, not fussy but practical and, better still, there's plenty of bars! The most impressive aspect of our stay was the staff. They were, without exception, smiley, attentive, diligent and polite. Nothing was too much trouble and they should be proud of themselves! Another plus was that the hotel did not take the mickey over prices. The food and drink were very reasonable although a 'House double' on the spirits would be nice. Well done Hotel Bristol - meur ras xx

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are so pleased to read you had a fantastic weekend here at the hotel. Being a new event to the hotel, our management team spent time pre-planning the event, so its wonderful to read such a positive review. We are happy to receive comments and will put forward your idea of a 'House Double' Our staff thoroughly enjoyed the weekend and we look forward to your return in 2018.

"Lowender Peran festival"

5
User 06/11/2017

I have attended the Lowender Peran festival for the best part of 30 years, this year it was held at the Hotel Bristol for the first time. The hotel & staff totally embraced the festival & made it an amazing weekend for all who attended! The number of staff on duty at all times was amazing & every single one of them extremely helpful & attentive. Food - not A la carte, but good value for money. Menu written especially for the festival and was served extremely quickly. Breakfast was plentiful & anything you asked for you got. Afternoon cakes were delicious & to top it all Cornish parties at the end of the night! A tradition of the festival that could not be missed. Accommodation - there is a rolling programme of refurbishment at the hotel I believe, I don't think it had reached our room, however the room was clean, beds comfortable, lovely hot powerful shower & rooms serviced well. Pool - a little tired, but water was very warm & my 7 year old loved a little splash about, so box ticked. Ladies toilets ground floor - refurbished, always clean, never out of toilet paper, just one little pointer, it was quite frustrating having to try each door every time to see if it was vacant. Some ladies stood there for ages waiting, only to find there wasn't actually anyone in there. Vacant/engaged (or similar) sign would be good Staff - now for the best bit, the staff were truly amazing ALL of the time across the board. Reception, porters (our bags were taken to our room before we turned around!), bar, waiters/waitresses, room attendants - I could go on & on & on. Big pat on the back to you all!

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are so pleased to read your wonderful review. The team worked really hard prior to the event pre planning, and during the festival to ensure everything ran smoothly. All our staff enjoyed the festival and we are looking forward to seeing you again next year. Thank you for a lively weekend.

"BAnquet stay"

4
Michael R, St Austell, United Kingdom 02/11/2017

We have been staying at this hotel for over 40 years and return mainly because of the wonderful friendly staff. Whilst it is not the most modern hotel everything is kept spotless. The service is friendly and very efficient even when catering for large numbers. Even when we have functions at other hotels we always prefer to stay at the Hotel Bristol

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. Its wonderful to read that you have being staying at the hotel for over 40 years. We look forward to your continued support.

"Great value convenient hotel"

4
User 31/10/2017

A nice, friendly hotel in a great location for exploring Newquay, Good value with great breakfast. A short walk into the centre and close to the beaches and train station. Staff were helpful and the room had a great sea view. Overall very satisfied.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The hotel prides itself on Staff friendliness and helpfulness. We are very lucky be situated directly across from the beach and located 10 minutes from the centre of town.

"A Shock To The System"

2
Nicholas B, Surrey, United Kingdom 30/10/2017

From the website, I thought this was the best hotel in Newquay. It may well be, but I'm not returning to Newquay to find out. I stayed the night before the Bloodhound experience - first running at Newquay Airport. The reception staff member on the phone didn't know why the hotel was so busy that night...! Don't they know what is happening five miles away? Whilst the welcome at reception was good, I wasn't offered a newspaper or wake-up call. Not a problem. The newspaper was provided upon request. The room, although dated - particularly in the bathroom - was comfortable, and I slept well. The issues I had were poor lighting in the bedroom, the bar and in the restaurant - as another reviewer has stated. The hotel opened in 1927 and the lighting hasn't improved. I was seated at the same table for two meals where the lighting was so poor I could hardly read the menu. The same applied to the bedroom as far as reading was concerned. The bar lighting was straight out of the 1920s, with glare from bare bulbs making the experience one to avoid as quickly as possible. The other issue was the food quality. Whilst the breakfast was ok, the dinner was appalling. I ordered fillet steak - pan fried - where the chef obviously didn't know how to pan-fry a steak. It was a poor cut of meat anyway. The starter turned up 10 minutes before the wine I had ordered, so no correspondence between kitchen and serving staff. The hotel is stuck somewhere between 1929 and 1979, but could be so much better. Once upon a time, it was a Destination Hotel. It could be again, but needs money spent on it. Better than "Fawlty Towers", but out of date in this day and age, and what a waste of an opportunity. Best Western, invest more in this hotel! It should be so much better, but the owners are too complacent.

"Great place"

5
HOP_8, England 28/10/2017

I stayed here one night ahead of the recent Bloodhound trial. A great place, really made by the friendliness of the staff and the location. I didn't get a sea view room but other than that the room was fine, perhaps a bit dated in places. The bar was terrific, with the sea across the road in the near distance. Breakfast was a treat, with made to order hot food as an added bonus. All in all I wouldn't hesitate recommending this place.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm glad you enjoyed your stay with us. We pride ourselves on the friendliness of our staff. We recently changed our breakfast to a" serve yourself" buffet style continental items, however, we felt it was important to serve hot food "to order£ so its good to read you enjoyed this option. We look forward to seeing you again in the future.

"What a shock "

1
J B, Newcastle upon Tyne, United Kingdom 26/10/2017

First impression this place is a tired hotel and could do with a lick of paint. There's a door to go into reception for the staff but can be seen by customers covered in filthy dirt and it must be grease as well. The rooms are tired and dated. Terrible mattress it must be the cheapest mattress that Argos sell. The duvet is the size of a postage stamp. Now the service which is something else. When I arrived at 3.30pm the room was not ready. No apology from reception just told how busy they were. Would have been nice to have been offered a tea after driving for 8 hours to get there and while waiting 30 minutes. Also not offered a nice place to wait I found a chair in reception. Poor customer service. When the room was ready reception called across reception and just handed the key with no apology for the wait. The only thing she was interested in was-having my car moved from the front rather than providing customer service. Without taking into account and she knew there where was no where to park the car. “Oh” they said there is a fashion show on in the dining room they've taken all the parking spaces why not show customer and reserve some places for arriving paying customers! Again customer service. When walking to the room at 4pm there were loads of dirty linen left in the corridors. Looked horrible. In the room The curtains were marked I would not have that in my house therefore not wanted in a room I'm paying for. Breakfast what a terrible experience. The man who runs this is a control freak with no customer service experience. I requested a window seat to look out over the sea. This control freak told me he no free tables as he had allocated tables now there are approx 30 tables I don't believe all the tables were allocated. Also as I was the second person in the place surely he could have re allocated a table to please me. This is called customer service and not customer control. I've never been to butlins this man must have come from there the way he allocates and controls shows he has a desire to control the customer I can only imagine it is like that there. Also all the time I was there the table I wanted was never used. The lighting in the dining room is so dim you will need a touch. The man serving is very different to the table control man was very nice and should have the job the table control man has and sack the table control man. Yet when mr control freak was away from his sentry box three people wandered into the restaurant and sat where they wanted. The whole system is crazy. A blonde serving lady working here is selective in who she talks to. The three who wandered in got a wonderful welcome. Me, she ignored. Again customer service. No sign go of customer service in this place. Clearly don't won't to welcome customers to get repeat business. Just suck up to the current regulars. Will they comeback who knows? Don't stay here. There are loads of other hotels in the town. The staff here seem to have forgotten this. Go to another hotel who wants you and will give you customer service.

"Very dated hotel and very expensive"

2
Wayne K, Eastleigh, United Kingdom 22/10/2017

I stayed at the hotel Bristol for one night while visiting Newquay on business. Having read the reviews on here I thought I'd have a pleasant stay..... My room had a sea view which to be honest was the best part. The room smelt like an old people's home. The whole hotel is in bad need of modernisation and it's like stepping into the 70s. I guess i expected much more for £110 per night out of season, which is very expensive when compared to other, modern local hotel options. The bathroom again was very old, cracked tiles etc. The staff are great but I guess they are doing the best they can with what they have. The best parts of this hotel for me were the sea view and checking out. At £110 per night I was very disappointed.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm sorry to read the sea view room did not meet up to your expectations. The hotel commenced a refurbishment programme at the beginning of the year with 14 rooms refurbished prior to the busy summer season. Once the function season has ended we will be continuing this programme with a number of bedrooms and bathrooms being updated. If you book in the future, please speak to one of our reservations team and ask them to allocate you one of refurbished rooms if possible.

"An October Break"

5
David W, Market Drayton, United Kingdom 20/10/2017

We could watch the surfers from the comfort of a sofa in our room. It is only a few minutes walk to the town centre and has adequate car-parking. The staff are all friendly and helpful. The food is first class, the breakfast is cooked to order and the dinner menu changes daily. A thoroughly enjoyable stay we will be back.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. The surf certainly was at its best last week with the waves peaking at over 12 feet. I'm pleased to read you had a wonderful stay and we look forward to your return.

"Two Night Break"

2
clive1944, Plymouth, United Kingdom 12/10/2017

First of all the hotel is tired.Clean and well laid out but tired.The outside does not fill you with confidence when you see the front of the hotel and the back looks worse,you see this as the car park is at the back,which is excellent.My room was a double with a sea view,there had been leaks in roof which were evident in the ceiling and walls which were artex covered! We booked dinner but were ignored as there was a Rotary dinner in the large dinning room,the food was good. Breakfast was quite different as we had to wait both mornings for a table to be laid,again the food was good. The price we paid was high for the standard of service we recieved.Not good.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel commenced a refurbishment programme at the start of the year with 14 rooms being updated. This was put on hold during the busy Summer Season and has recommenced, as we enter a quieter period. I'm sorry your felt ignored whilst dining in our restaurant and had to wait for tables to be laid at breakfast. Both these incidents are currently being investigated by our General Manager with the Restaurant team. This is not to the standard we would expect you receive and I would like to apologise for the Hotel not meeting your expectations. Its pleasing to read you enjoyed the food served during your stay

"Gèof lewis"

4
User 11/10/2017

Lovely position close to beach bus zoo and town the rooms are a bit tired but the staff certainly are not they are excellent the breakfast and dinner both very good as is the service now for the not so good bitsthe bathroom left a lot to be desired the tv in room was about the size of a i pad you had to sit on the end of the bed to watch it and the dining room opened at 7 15 bit late for us but will probably stay again

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are currently working on a refurbishment programme, updating rooms and bedrooms, with 14 already completed. We are very lucky to be situated in a central position, close to the beaches, town centre, and attractions.

"No Complaints Here"

4
Sprinkle2, Wokingham, United Kingdom 05/10/2017

This will be the third time we have stayed here and have enjoyed each stopover. It has been stated that the rooms are out dated and require refurbishment. Yes they do but the bed was comfortable and I don't spend much time in the room. So, what's going well for this hotel and why keep returning? The staff in all departments make the stay a relaxing and stress free stay. The restaurant was excellent, both for dinner and breakfast, for food and service. That's what I want in a good hotel and that's why we will return again. It might not be the cheapest one around but it is only 3 star and we like it.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It's pleasing to read this is your third stay at the hotel and that you've enjoyed each visit. I'll inform the kitchen staff that the food served was excellent, and housekeeping, that your bed was comfortable. We have a number of refurbished rooms so when you are next making a reservation, please speak to reception and see if they can allocate you one of these rooms. We look forward to your return.

"Impromptu last minute stay"

4
Tracy T, Plymouth, United Kingdom 04/10/2017

We popped down for the afternoon to Newquay and decided to stay the night. Staff were lovely really helpful, had a lovely room with a sea view. I liked the fact the room was traditional. Not all minimal chrome etc. Bed was really big and comfortable. View beautiful. The breakfast was yummy lots of choice. And hooray decent cutlery, so many places do a nice table and have cheap and nasty knives and forks. I really liked this place.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I'm pleased to read our staff were helpful, the bedroom met your expectations with a comfy bed and that breakfast had a large choice and was enjoyed. We look forward to you staying with us again in the future.

"THE WEDDING RECEPTION OF COLIN AND WENDY DODDS 30th September 2017"

5
Dawn R, Newquay, United Kingdom 02/10/2017

The room was done beautifully for their RECEPTION and the food was superb you couldn't fault it. The staff as always were polite and friendly and made it extra special as both WENDY and Colin are part of the staff at the Bristol.Compliments to the chef Pam for a splendid meal. The evening buffet was nice although not all of us eat pasties !!! I booked 3 rooms for our family overnight stay all rooms were spotless and comfortable and very quiet. The room provided for the bride and groom was done so lovely for them they loved it, if anyone thinks of having a wedding there I and all our guests would strongly recommend it.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are pleased to read you enjoyed Colin & Wendy's Wedding reception. I will pass your comments to the team at our next management meeting. I believe everyone attending have a wonderful time.

"Old and dated"

1
Stewart W, Conway, null, United Kingdom 25/09/2017

Expensive . and this hotel is old and outdated . In fact embarrassed to stay there. If I owned a bed like this it would be in the skip. Bathrooms are old and rotten. . Surely British accommodation is better than this.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
The Hotel Bristol is an older type building. We are currently working through a refurbishment programme including a number of bedrooms and certain public areas. I'm sure you would have seen our newly refurbished Small Lounge Area during your stay. The programme was stopped during the busy summer season and will be commencing again shortly.

"Our golden wedding anniversary dinner party"

5
valerieflower15, Newquay, United Kingdom 20/09/2017

We had a wonderful party on the 16/9/2017 and every thing was very enjoyable, excellent food ,wine and port.the room we had for the night was very comfortable. And staff was so kind .l would like to say thank you for every thing to Mrs Martina Dickinso she made our evening very special and thank you to the waiting staff excellent service.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are so glad you enjoyed your Gold Wedding Dinner Party. I will pass on your wonderful comments to the team at our next meeting. We hope to see you again soon.

"Old school charm"

4
amanstev, England 16/09/2017

Thoroughly enjoyable two night stay. Staff were friendly, helpful and professional. View from our room over Tolcarne beach was stunning. Bed was comfy and in a spacious room. Everything was clean and tidy throughout the hotel. Food was very good and always piping hot. Ideal place to stay for a stay in Newquay as it is only a short walk to the town or to explore further afield. Eden Project is only 19 miles away.

"Another great stay at the Bristol"

4
User 14/09/2017

We have just returned from another wonderful stay at the Hotel Bristol. It was lovely to see the same helpful, friendly staff in all departments. The ongoing refurbishment programme at the hotel is clear to see in all areas of the hotel. Our room has recently been refurbished and wow, what an improvement-very comfortable and pleasant. The views from the 2nd and 3rd floor front rooms are stunning, especialy at Sunset! Our only slight disappointment was with the changes to Breakfast. It is much more of the modern self service style now, however, thankfully, the cooked Breakfast is still cooked fresh in the Kitchen and served to you on lovely hot plates. I personaly am not a fan of toasting my own bread in the Restaurant, this is not a problem as the brilliant waiting staff are still more than happy to serve your toast from the Kitchen with your cooked food. Brilliant family run hotel in an excellent position. Thank you to Howard and family and staff for looking after us again so well. We very much look forward to our return visit next year

"Classic seaside hotel"

3
Michael P, London, United Kingdom 12/09/2017

Great views of the spectacular Newquay coast from a bay window. Silver service dinner in a very large restaurant room takes me back! Decor is dated and rooms are small. A surprise was the indoor swimming pool. Ample parking at rear.

"Friday fizz and fish fritter night"

3
Batemans2015, Truro, United Kingdom 09/09/2017

Booked 6 people in at 7.45pm for Friday nights offer of fizz and fresh fish fritters.Waited to Try this offer after the holiday season had finished as we are locals. Got to our reserved bar tables and was immediately served our fizz and we ordered the fresh fish fritters at the same time. Our grandson was over fromAustralia and could not wait to taste the fresh fish fritter. We waited a while and then asked where our meal was and told it would not be too long the restaurant was busy.Sorry but that does not wash especially as we waited till holiday season had finished- you are a Hotel first and foremost.and should not come up with these excuses.!!!!Over a good hour later still no meal - went up to bar again and was told it won't be long and got some complementary drinks. Well over an hours wait,food finally arrived. We tried to decificer what fresh fish was in the fritters- there was none to speak of- we were served up what looked like vegetable fritters,very greasy and and no one in our party touched any of the so called Fresh Fish Fritters so our meal consisted of French fries.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm sorry to hear that you had a disappointing experience with our "Friday, Fizz & Fish Fritters". I believe the food served was not to our normal high standard and I would like to apologise on behalf of the hotel. Our General Manager is investigating your experience with our kitchen team to ensure this does not happen again. We would like to thank you for bringing this to our attention and, once again, please accept our sincere apologies for not meeting your expectations.

"Friendly Staff & Close to beach"

4
User 03/09/2017

We stayed at the hotel during the August bank holidays with my two small kids. The hotel staff were all very friendly and polite. They made us feel very welcome. Look wise the hotel has traditional old school British hotel vibe to it. The guests at this hotel were mostly old folks and families with young kids so it was perfect for us. They have a decent free car park just behind the hotel. The family room we were given on 3rd floor (especially the bathroom) was spacious. It had one double bed and a single bed. The sea view was a bit obstructed but we never had the time to sit and relax to enjoy the view with kids. They didn't have a mini bar though. The family friendly beach was right across the road. You can take stairs or take buggy as the beach has stair free way down as well. Tesco Express is 2 mins from hotel. Very useful when you have kids and want get chips, juice, water etc.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Its lovely to read your family enjoyed their stay at our hotel. We pride ourselves on friendly, helpful staff. The hotel is very lucky, having two large carparks available to our guests and our location is handy being only 5 minutes into the town centre.

"Great position and great staff the things that make a great holiday."

5
Dave H, West Timperley, United Kingdom 02/09/2017

Our room the first floor turret room was requested as we had stayed last year. The room is a good size and has in all you would need. There is wi fi and it does work all the time unlike a lot of hotels who do advertise it. the location is 2nd to none as you are just outside the town but can walk in within 5- 10 minutes.The meals we had booked only breakfast which was excellent but we booked two evening meals that were also superb and we enjoyed.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm pleased to read you enjoyed your stay in the 1st Floor Turret Room. Myself, I love all three turret rooms. The third floor turret has been recently refurbished. I'm pleased to inform you this is receiving favourable reviews from our guests. You may wish to consider viewing this room on your next visit.

"Dated noisy hotel"

1
Pedz-in-beds, Bedfordshire 01/09/2017

This hotel is well situated but due to the aged decor and my room location it was not possible to get privacy or a nights sleep. The lighting in the bathroom was poor and I would not recommend the showers.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm sorry you did not get a good night's sleep and the bathroom was not to your liking. The hotel is currently working through a refurbishment programme which was stopped during the busy summer season. We are looking to continue this programme throughout the coming winter months with more of our rooms being decorated and new bathrooms fitted.

"The Besters Westers"

4
User 31/08/2017

A traditional hotel in a good location. The rooms are a good standard & the bed was very comfortable, the bathroom has been upgraded & was immaculate, the shower was the best I have used. Good cleanliness & the room always smelt clean & fresh. Friendly polite & helpful staff. There can be an issue with noise caused by people walking in the corridor between rooms at night (creaking floorboards), If you are a light sleeper it might be worth discussing with staff about this situation & the location of quieter rooms at the end of corridors. I will stay there again & I will recommend it to friends & relations. Thanks Best Western. GG

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. I'm sorry you experienced creaking floorboards during your stay. When you next plan to visit our Hotel, please ask the reservation team to allocate you a room in a quieter part of the hotel. Very happy to read our staff were friendly, polite and helpful.

"Great Location BUT in desperate need of Renovation"

3
jcait, Cleveland 30/08/2017

This is a great location - you are directly across from Tolcarne beach with sea views and a huge grassy park that leads you on the coastal path and either into the headlands (to the north) or a quick stroll into town (to the south). The people were so nice and quick check in/check out. I stayed in a big single with a perfect view to the beach, BUUUUT the rooms are in dire dire dire need of a renovation. It's pretty overpriced for the quality (but I was there on a bank holiday weekend where everything was sold out). The bathrooms while mostly clean are extremely old and outdated. The room while it had everything I needed, had verryyyyyyy old carpet, old upholstery, dirty windows, and a very uncomfortable mattress and pillows (although sheets seemed new and soft). This place just needs a massive facelift. However the location is great and even though I booked as a single I had a sea facing room which was nice (but road makes it a bit noisy). I really recommend Tolcarne and Lusty Glaze beach - they are just beautiful. And Watergate Bay not too far down the coast if you like to run its a great loop. All in all, I hope they can update, because while I loved the geography, I would not stay there again.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel is currently working through a refurbishment programme which was postponed during the busy summer season. We are looking to continue the programme during the quieter winter months. We will be decorating a number of rooms, including bathrooms. I agree The Hotel is situated in a superb location, close to a number of beaches and 5 minutes from the centre of town. We pride ourselves on wonderful, friendly staff and it is pleasing to read you received a quick check in/out/.

"Brilliant "

5
User 24/08/2017

Probably the best hotel I have stayed at this year, friendly professional staff and the Value for money is incredible Highlight of my stay was the restaurant, where the cost of the food is ridiculously cheap compared to the quality, and if you are lucky enough to get a window table, the view makes it even better

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
May thanks for your wonderful comments. We pride ourselves on friendly, professional staff. I'm really pleased to read you enjoyed the food in our restaurant. When you decide to visit again, just mention that you would like a window table and we will try our best to accommodate your request.

"4th year to return to this great hotel"

5
Richard J, Newport, United Kingdom 22/08/2017

This was our 4th visit to this hotel, we were a party of 6 ,, my son and family had a large sea view room with adjoining room for the two boys,which had its own tv the boys loved it, they had the same room as last year, but the room had been redecorated and refurbished, very tastefully done, this is a traditional hotel and slowly they are refurbishing and upgrading rooms and bathrooms, As usual the staff and service were excellent, and the food was very good, excellent breakfast and good dinner menus, this hotel is family owned, and it certainly shows in the friendly and efficient way the hotel is run, we are about to book again for 2018, and after holidaying in Newquay for at leased 40 years staying in many of newquay 's hotel ,we would not stay any where else

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are pleased to read that you like the redecorated and refurbished room and the boys loved their room with its own TV. Our hotel is known locally for friendly staff and excellent service and it is always lovely to hear this from our guests. As mentioned, we are a family run hotel with the hotel being with The Young Family for the last 90 years.

"Massively overpriced very dated and dank hotel"

1
Wayne J, Totton, United Kingdom 22/08/2017

Massively overpriced for what it is. extremely dated building, rooms and reception/bar area. Very very expensive bar prices with no entertainment on the Saturday, not even backround music. In the room, rusty towel rail holder, mouldy roof above shower, cramped shower, cracked shelves in bathroom, in fact the whole bathroom looks like its from 1963 (Yellow coloured sweet from the 60's). The rest of the room was dated, the TV is microscopic and a million miles from the bed. The windows are 1970's box sash and so every wind or road noise comes straight through, as well as the draft. All furniture in the room is ancient, theres no fridge, no safe etc etc and the place is generally in need of a refit and has been overdue for some 30 years. There is no possibility I would stay here again. For £130 a night, we expect much much better. To cap it off, when we went to reception on the last day, we were not even spoken to at all, we were simply faced with a stone cold miserable woman who just wanted to take the money !!

BWHB, Managing Director at Best Western Hotel Bristol, responded to this review
On reading your review another guest rang me to say how sorry he was. He didn't think it was a fair representation of our hotel. I am sorry that your stay did not meet your expectations. We are an old hotel, we don't claim to be modern. Yes we do have bathrooms that need refurbishment, some have yellow suites. We have invested in recent years and in fact your bedroom had new beds, furniture & carpets fitted in March 2016. We had intended to blitz the bathroom as well but we ran out of time to complete that phase prior to our busy season. Had you mentioned the problems you encountered during your stay we would have dealt with matters promptly. It is not acceptable that the Receptionist at check out was not cheerful and she has let us down. I sincerely apologise for her attitude and I will remind the front office team of my family's expectations for good service and hospitality.

"Friendly with a beautiful location"

4
Johan F, Vallda, Sweden 20/08/2017

We stayed three nights at this hotel. Either you will think that this hotel needs a makeover to update it to a more modern look, or you will love the old style that is in a pretty good shape. I can't make up my mind. One thing would be to change some of the carpets maybe. Anyway we enjoyed the food here. We had a Bed and breakfast package and enjoyed some great hot vegetarian Cornish breakfasts. My family is not easy to please. Three vegetarians and one kid which only eats hot smoked salmon or chicken more or less. And that without and sauce and not much spices. We enjoyed eating at the bar and they will also let you order the restaurant food there. Used the swimming pool once and it was better than expected. Quite warm and enjoyable water. My teens loved it. Also when booking this hotel, quite late, they were very accommodating and helped me find a nice room for two adults, one 18 year old adult and one kid. That is not possible to book online with one room on many hotels. Thanks.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. Our Hotel certainly has character. The hotel is a family run business that has been with the Young Family for 90 years. The hotel is currently working through a refurbishment programme with last year seeing the carpet replaced on the first floor. During room upgrades, carpets are usually replaced. I'm pleased to read your family enjoyed our Vegetarian breakfasts and that the reception team were very helpful with your booking. I will pass these comments to our team at the next weekly meeting.

"Average, okay if you lower your expectations"

3
Horizonx30, London 20/08/2017

This hotel is very typical of the large seafront hotels that once dominated our coastal resorts and seems to be happy to remain in that style. I didn't opt for breakfast as it's over priced compared for what you can get in town (cooked), or from Tesco a couple of doors up (continental). The original room we were allocated on the 3rd floor was terrible. The wind meant that the old wooden sash windows constantly rattled loudly and you could feel the breeze coming through. Plus it must have been a room that had not yet been modernised as the bathroom looked very basic and 70's. Reception were understanding and quickly allocated me a room on the first floor which had far better windows. The room was nicer but still lacked that modern style. One thing that really surprised me was that when I parked in the car park behind it was almost full (luckily there was one space free), I reported to reception that three selfish people had double parked across two bays which meant three spaces were unusable. The hotel did not seem too concerned about this (perhaps people other than the hotel use the car park) but I thought they could have taken it a little more seriously as they were likely to have been guests. I notice that management always comment on trip advisor reviews, I hope that you sort out those windows in the rooms (as the room we had really was unusable for a night's sleep) on the top floor and make those rooms a little more 'homely' and modern.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for review. The Hotel Bristol is a family run business that has been with The Young Family for the last 90 years. The hotel is currently working through a refurbishment programme, updating rooms, windows, bathrooms and public areas. I'm sure you would have seen our newly refurbished Lounge area. I do not know if you were informed that the Full English Breakfast includes visiting the buffet area as often as you wish which includes the following:- A variety of Fruit Juices A selection of Pastries French Sticks with Jam, Ham & Cheese Fresh Fruit Cereals Yogurt with Fruit Compote Toast Tea/Coffee This is in addition to a choice of one of the following:- Full English Breakfast Smoked Salmon Haddock Kippers The hotel has two car parks which are patrolled on behalf of the Hotel on a regular basis, with any problems, bought to the Duty manager's attention. The car park directly behind the hotel is shared with another hotel. If there is poor parking we do contact the hotel asking them to inform their guests of this situation. I am pleased to read that our Reception team were helpful in allocating you an alternative room.

"Family Holiday "

2
Jeff E, Sheffield, United Kingdom 11/08/2017

Just back from a 10 day holiday at a cost of over £1400 bed and breakfast. We have stayed here for the past 4 years and unfortunately seen a reduction in standards over this time Whilst accepting other comments that the rooms are clean and dated it's time that the windows were cleaned outside a bit more frequently. The sea view rooms are large and In the main have great views but need updating We found that the following changes did not enhance our experience and we will think twice before committing to another visit. Breakfast is now portion controlled and it is no longer possible to enjoy thin sliced toast .to have to queue to toast your own doorstep slices is not a memorable experience.Paper napkins are now the norm and often breakfast items have run out and you have to ask the staff to replace them. Croissants,orange juice,rolls,and dishes are the main culprits [met the porter in Tesco buying 6 cartons of juice one morning during the Breakfast period] Service is no longer as slick as it used to be dirty plates are left on the table for far too long. There seems to be a cost cutting exercise underway to the detriment of guests. The hotel is geared to package trips from the continent and so is very busy in the restaurant to meet the early coach departures leading to a drop in service levels,beware breakfasting at the wrong time. Did not see a director or a senior manager over the period of our stay, how do you know how you are treating your guests? Bottled water is no longer available in the bedroom and a free morning paper a thing of the past.You cannot pay for your morning paper with a prepaid coupon hence the trip to Tesco every morning good fun in the rain. What are you paying premium room rates for? This was a hotel we rated as one of the best in Newquay 4 years ago not any more

BWHB, Managing Director at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to post a review about your recent stay. I am sorry that you were not happy with certain aspects of your stay. We have not yet refurbished the room you have stayed in but we have continued to upgrade this winter & you can view examples of what we have done on our FB page. The guests I have spoken to have raved about the improvements we have made to their usual rooms. We have never provided free bottled water in our bedrooms until recently when we provied it in our executive rooms. Best Western has replaced the complimentary newspaper for their Rewards members in January 2016, and replaced it with other benefits. We are happy to take newspaper vouchers and I will remind all our Reception team of this. This year we have made changes to breakfast with the intention of improving our offering. Following feedback about packaging waste we have removed packaged cereals and jams and guests can help themselves to as much cereal, jam etc as they like. We have always had paper napkins at breakfast but this year instead of white, we chose navy. When staying in other hotels I have always found the toast provided to be thin, cold and served at the wrong time, and so this year we have provided toasters in the dining room for guests to make their own. We are still very happy to bring toast to the table should any guest prefer. Finding the correct level of staff for breakfast has always been a challenge - we are open from 7.15 until 9.45 and no two days are the same - we don't ask guests to book a time and when many people arrive at the same time it is a challenge to serve everybody quickly. We don't have a buffet for the cooked breakfast that many hotels provide. We believe that the quality is never as good as that provided, as we do, with taking individual orders and serving from the kitchen. I am sorry you didn't see me during your stay but i can reassure that my team and I are always avaliable to speak to guests and are always happy to sort out any concerns are guests have if we are given the opportunity.

"Most enjoyable stay"

4
RoderickMacInnes, Naila, Germany 05/08/2017

We (a group of 48 friends!) spent 3 most enjoyable nights at Hotel Bristol. The staff were extremely friendly and helpful, the rooms suited us perfectly and we were made tgo feel welcome from the moment we arrived. We particularly enjoyed our meals (breakfast and evening meal) and a relaxing drink in the bar to round off the day. Thanks very much!

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are pleased to read you positive review. Our staff are passionate and always aim to be helpful to our guests. I will pass your comments on to the Department Heads at our weekly meeting who will then inform their teams.

"A very good stay, excellent service"

5
OssianLtd, Bonnie Scotland 19/07/2017

We stayed as a family and the hotel staff went far beyond the normal to make us welcome. The family room(s) slept 6, with a small side room for two, a double bed and two singles in the large main room. The bathroom was a little dated, and the shower seemed to have a resident poltergeist which moved the water from scalding to freezing at random, but the beds were comfortable and the views over the sea were excellent, with some lovely sunsets. The restaurant offered a good choice for breakfast and a reasonable one for dinner, although I felt the bar menu was actually better in the evenings (warning - ordering off the bar menu in the restaurant has a 20% surcharge, which I can understand for a single person, but seems a bit ott when a family is mainly eating of the restaurant menu). Breakfasts were excellent, and Colin (restaurant manager) always seemed on hand to talk to us about our plans for the day. Many thanks to all the staff for making our stay so enjoyable

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm glad to hear the team looked after you during your stay and will pass on your comments at our next staff meeting. We will be continuing our refurbishment programme here at the hotel after the Summer season. I must agree, our sea view rooms are wonderful to watch the beautiful sunsets in the bay. I'm pleased to read that you felt the restaurant had a good selection of options for breakfast and dinner. I take note of your comment regarding the 20% surcharge and will raise this with the Management team. I do believe the surcharge was waivered for the meal eaten in our restaurant. We hope to see you again soon

"Last minute booking not a lot of choice in the area"

3
gffw43, Lincoln, United Kingdom 12/07/2017

hotel is ok, a bit dated but it works, seaside hotel, so seaside standard the room was ok for the night, no complaints. The swimming pool is small 15m long, no lockers, one changing room and carry your clothes with you to the poolside. didnt bother with breakfast as it was way too expensive

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are pleased to receive your review. The hotel is currently working through a refurbishment programme. In the future, work is expected to be completed in the pool area. I'm sorry you felt breakfast was too expensive. We do offer a variety of options:- Continental/Full English in the Restaurant with a Brunch Menu being served in the bar area from 9.30am until noon with a number of individually priced items.

"Old world charm"

4
stephanie a, Bognor Regis, United Kingdom 10/07/2017

The fabric of the building could do with some updating but our room was adequate, clean and comfortable with a glorious sea view. There were 2 disabled parking spaces and ample ordinary spaces. The staff even allowed us to park our mobility scooter in a room by reception. I could not fault the staff for efficiency and apparent delight in making our stay a joy. I half expected Hercule Poirot to make an entrance in the very high ceilinged Art Deco style dining room.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The Hotel Bristol is a family run hotel that has been in the family for 90 years. The hotel is currently working through a refurbishment programme. I'm sure, during your stay you were able to enjoy "The refurbished Small Lounge". This week, I am pleased to report, new signage has been installed at the front and back of the hotel. Car parking here is not an issue as we have two large car parks. I'm pleased to read your positive comments regarding the team and will inform them at our next management meeting.

"Great Britain Adventute"

5
User 07/07/2017

Cornwall was the last stop of our five week stay in Great Britain. Hotel Bristol was great! The room was fine, the staff was excellent, and the view of the coastline from our window was amazing! Can't say enough about the friendly, cooperative front desk, bar and dining room staff. Will definitely stay here again!

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful comments regarding our staff, I will ensure these are passed on to the team. The view of the coastline from our Sea View rooms is amazing, something we appreciate on a daily basis. We look forward to your return.

"Good all-round quality"

5
User 03/07/2017

A family room was the cheapest available, so lots of space for a couple. Furnishings good (recent?). Great sea view. Lift adequate. Parking excellent. Restaurant good, but we did have to wait 30 minutes for our main course once, until the coach trips had been served their starters. Our room was on the front, 2nd floor, but not troubled by noise. Double glazing effective in a gale - and did not rattle.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. As all food orders are freshly prepared by our Chefs, during busy periods, there may be a slight delay. I am pleased to hear the double glazing in your room did not rattle and kept the noise out during the recent poor weather conditions. I hope the weather did not spoil your stay in Newquay.

"Very average"

3
Holidayjollies, England 03/07/2017

Clean, functional and well situated. Rooms in need of an upgrade, beds lumpy and soft and teeny television in room. Did not eat here so cannot comment on food. Parking at rear of hotel which is adequate but did struggle to find a parking space. Average, very average!

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The hotel is currently working through a refurbishment programme which includes a number of bedrooms. We have already upgraded some of the rooms to Executive status, which have larger TVs. Unsure if you were made aware at check in, the hotel has two car parks, one directly behind the back of the hotel and a one, 100 yards further along. This is a pay and display car park which, has a resident of the hotel you may utilise.

"First Class"

5
User 27/06/2017

My wife and I have stayed at the Bristol on several occasions and found the staff service and food to be excellent. Having stayed there on 2 separate occasions recently we just can't find fault with this hotel.

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Wonderful to hear you enjoyed you stay. I will inform the team that you were pleased with the service and food received. We look forward to welcoming you back soon.

"seafront hotel"

4
Anthony653, Pontyclun, United Kingdom 22/06/2017

A good seafront hotel on the Cliff top at Newquay. Walking distance from town centre. Plenty of parking behind the hotel for residents. Staff friendly and helpful. Breakfast was excellent with a good choice.

, Public Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your kind words. I will pass your comments on to the team. We are indeed, very lucky to be positioned close to the beach, with two large car parks and the town centre being just a 5 minute walk away

"Excellent stay, as always"

5
PeterGD1956, Egham, Surrey, England 21/06/2017

Stayed with my wife and in-laws for a long weekend. Brilliant service, as usual (my wife and I have been three or four times previously). Especially enjoyed an excellent dinner in the Samphire restaurant. Everything was perfectly wheelchair accessible, but not enough designated disabled spaces in the car park.

"Terrific"

4
garyrowell80, Southampton, United Kingdom 12/06/2017

The family went here on a Sunday evening having supper in the bar. All had three courses which all went down well. Yes you might ask? The service by the staff was excellent. We were informed that the food may take a while, good touch. To better that, rather than me having to get up and ask why is it taking this long, staff were at our table very apologetic and offered another round of drinks. At all times staff were courteous. Prices on a par with other less salubrious places in the local. Like a good Pilzner? Try the local Cornish one. Hits the spot.......

, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Dear Gary, Thank you for letting us know how much you enjoyed your Sunday evening supper in our bar. Its good to hear your family had a wonderful time. I'm pleased to read our staff looked after you and that you enjoyed the Cornish beer.

"Good night sleep, north of downtown and beach, parking. "

4
jabnolla, San Juan, Puerto Rico 04/06/2017

We had a good night sleep, but there is no A/C nor screens to keep Bugs out if you venture to open windows. Spacious family room with an ocean view #259. Second floor has several levels. Restaurant closes around 9 pm.

"Lovely place to stay, shame about the pool"

4
User 19/05/2017

Lovely hotel, fantastic staff, good food, great views from the sea-side rooms. Unfortunately on weekday afternoons till 6.30pm the swimming pool is now given over to swimming classes for (non-resident) young children, ruling out a quiet afternoon swim. Choose the Victoria Hotel if you're organising a hen party, a Travelodge if you only like hotels built within the last couple of years. If none of the above is an obstacle, the Bristol really is a very nice place to stay.

"Nice stay"

4
Roxy F, Kingsbridge, United Kingdom 18/05/2017

We stayed here for 4 nights whilst getting away for a bit, we were on bed and breakfast which was good..it would be nice if the hot food was Buffett as well as with the hot food you only got one bit of bacon and one sausage etc..Colin in the restaurant was very friendly and welcoming Room was nice and clean The evening meals in the restaurant were a bit pricey

"Cornwall Male Voice Choir Festival"

5
Chris C, Rossendale, United Kingdom 17/05/2017

We stayed at the family run Hotel Bristol whilst attending the Cornwall Festival for male voice choirs in April 2017 for 5 nights.. Our choir the "Rossendale Male Voice Choir " numbered about 55 people singers and partners. From check in to check out the hotel service was first rate. All the staff were friendly and helpful -the food and service in the dining room was very good especially considering we were a large group. The bedrooms were clean and fresh and well maintained. The hotel has a good position on the cliff top and only a stroll into Newquay town. I would use the hotel again either as a group or individually.

"Ok"

3
aimsncarl2011, Exeter, United Kingdom 15/05/2017

Booked this hotel as it was pet friendly and a good price. Staff very helpful and accommodating. Easy to find and plenty of parking free. Breakfast was lovely. Beaches near by amazing. Downside- the rooms are in major need of updating although comfortable lots of old fashioned decor which really needs to be addressed. The sea view room had a stained headboard full of marks so we changed rooms to another sea view which was lovely just old fashioned and again marks on furniture and just needed a spruce up! . They have decorated a room downstairs opposite reception where we had breakfast with out dogs and that was lovely , fresh and modern. Don't be deceived by the lovely modern photos on the website of the rooms we saw 3 and none were like the website pictures.

"Rossendale Male Voice Choir -- 5 night stay for the Cornwall Male Voice Choir Festival"

5
peterbeetham, Rossendale, United Kingdom 10/05/2017

Very impressed with every aspect of Hotel Bristol for our 5 night stay. All of the staff were first class, nothing was too much trouble and all our requests were met with a positive response, even altered meal times to allow us to leave early for our evening concerts were readily agreed to.The hotel was immaculately clean throughout and our sea view room was spacious and clean with a very comfortable bed. Our party consisted of 55 people and the service in the restaurant by Emma and her team was exceptional. The food was of excellent quality and always served piping hot with plenty of choice. I have travelled extensively throughout the UK in my job and can definitely recommend this hotel as up there with the best. Thank you Hotel Bristol, I am sure we will be back. Peter Beetham

"A Grand Stay"

5
User 06/05/2017

We have just spent 5 nights at the Hotel with our Rossendale choir and were really impressed, particularly with the staff,service and food. Any request we made was responded to quickly and with a smile. All our party agreed the restaurant service and food was great. Although the fabric of the hotel and rooms is rather dated all areas were warm and immaculate, we feel all the other aspects of our stay more than compensated for this.

"Great staff!"

5
User 04/05/2017

Really enjoyed my stay at the Bristol. Great staff, good food, well stocked bar (open late), sea views from cliff top location, free wifi, swimming pool and games room. Decor a bit tired but the staff were certainly not. Great service in the restaurant and bar. Would return tomorrow!

"Cornwall Male Voice Choir Festival Weekend"

4
Shand37, Manchester, United Kingdom 03/05/2017

About 50 of us stayed at the Best Western Bristol Hotel for 5 nights at the end of April 2017. The only negative was the weather!!!! We could not praise the the hotel enough. The rooms were warm, clean and very comfortable. The bed was of a very good standard and we slept well. We were lucky to have a wonderful sea view. The food was very good, fresh, delicious and served piping hot. I am coeliac, but the lovely staff brought me a Gluten free menu and ensured I had the same choices. The staff were welcoming, friendly and efficient. I am sure we would love we would love to return to this hotel for the next festival. Well done Best Western

"Brilliant Weekend"

5
User 02/05/2017

Just had a great weekend at the Bristol with our choir who were taking part in the International Choirs Festival . The staff were friendly and helpful helpful staff, the food was good, The room was nice with a great view. What more could you want?

"Great food, great service, great location."

4
Jancrow4, Manchester, United Kingdom 02/05/2017

A lovely old hotel on the sea front. The staff are lovely and very helpful. Meals were delicious and well presented. We had a really pleasant stay here. Very close to the town and beach and cliff walks. Would definitely use again. Only two minor gripes - sash Windows rattle like mad. Lift is far too small and at times unusable because of cleaners gossiping and keeping their finger on the buttons. Very annoying for people who find the stairs hard.

"Hotel Bristol Newquay"

4
Ann W, Doncaster, United Kingdom 26/04/2017

Good location and hotel very clean but a little dated. Very Art Deco style. The only problem we had was that the swimming pool was being used late afternoons for private lessons. We could still use it but we felt in the way. It was obviously being used at this time for children after school but most people wanted a swim after a day out.

"A trip back in Time"

4
Francine B, Ross-on-Wye, United Kingdom 24/04/2017

We have just spent 6 nights at this wonderfully atmospheric and nostalgic hotel. Some could describe it as "dated" but I would say it was very much a period piece. I almost expected to find Jane Marple in the lounge with her knitting partaking of afternoon tea (which is served every afternoon). The lounge and bar are light and airy with stunning views, and the barman was very attentive, supplying crisps, olives and a proper G & T (with Fenteman's tonic no less). The huge dinning room was also a visual delight with acres of crisp white table cloths. The food was good (with Silver Service - what a treat)and bar food is also available in a less formal atmosphere. We were booked for 4 nights on a last minute booking but decided to stay an extra two nights. Our first room did not have a sea view and was a bit problematical for me as I have mobility problems so although there was a lift to the floor I had to negotiate 3 small sets of stairs, which I wasn't warned about in advance. However we were able to change room for the last two nights and benefitted from a sea view room which was very good. The bathrooms are old but everything works and there are beautifully clean. I had booked room only rates on line and breakfast is quite an expensive add on so it is probably worth booking B & B. I took my two dogs who were made welcome but there is a £12 per night per dog charge which I thought was on the high side. Overall I would recommend this hotel (which has been owned and run by the same family for 90 years) if you don't expect ultra modern décor, because along with the old fashioned décor you do get old fashioned service.

"Not nice at all!!!"

1
User 21/04/2017

- the staff is not friendly if we didn't say hello they said nothing, just look at us. - Noisy neighbor, completely drunk at 4am (we heard everything), I had to go to the reception - Even if it's not noisy, you will heard everything - Curtains were broken - A strong smell in the corridor, really not nice (like chemical products) - Breakfast is just ok -we felt like we are not welcome in this hotel -we just stayed to sleep because the atmosphere is really not good -accommodations are really old

"Average hotel with kind staff"

3
Krish P, London, United Kingdom 20/04/2017

Was there for 5 nights, the room was huge and clean but the decor was still stuck in the 80's. The shower was really weak, not pressure at all. Felt like I was having a shower under droplets. The staff were extremely kind, friendly and courteous no matter what time it was. Breakfast was ok, in the grand dining room. The wifi is really good at this please.

"Easter half term break"

5
claudia1068, Scunthorpe, United Kingdom 19/04/2017

Having undergone a seven an half hour journey we found the spacious car park at the back of the hotel,as it was only lunch time we called at reception to see if it was ok if we could leave the car as check in was 3pm. The receptionist told us our room was ready so we were pleased to drop our bags off & freshen up. Our hotel sea view was amazing. The room was spacious and clean. Breakfast was from 7.15 to 9.45 which is a good time scale. The cooked breakfast was of good quality decent sausages and thick back bacon plus we had a window table. All the staff were friendly especially the head waiter. We also used the swimming pool in the hotel and the bar at night. Would visit this hotel again in the future as it was near all the amenities only short walking distance to the zoo, town & fistral beach.

"The word "Best" should not be used in anything regarding this hotel!"

1
Pauline S, Lincolnshire 17/04/2017

We have just come back from what was meant to be a what we thought was a luxurious stay in this hotel! How wrong could we be? We actually cut our visit short by a night and had it not taken us 8 hours to get there we wouldn't have stayed at all. What an utter disappointment this "Best western" hotel is. It is very, very dated and is in need of some major updating. The smell when you walk in resembles an old antiquated house. The carpets are dirty and every wall is covered in artex/woodchip. The breakfast was also the "worst" we have ever had, you can fill up on toast and cereal but your cooked breakfast will consist of one sausage, one piece of bacon an egg, a small spoon of beans a handful of mushrooms and a few fried potatoes. Not at all on a standard that we have ever had from any other Best western hotel. We paid £120 a night for B&B not worth anywhere near that amount. Obviously this is just our opinion but there is no way I would recommend this unless you can get an absolute bargain!

"Mothering Sunday Lunch "

5
southwestern, UK 11/04/2017

Celebrating Mother's Day with my partners family where better on a beautiful sunny day than the Hotel Bristol - my first trip but a long time favourite of the locals and I can see why. A warm welcome awaits you in the bar with your reserved table to peruse the menu and have a pre lunch drink as you would expect some great local ales on tap and a great value and varied wine list. Moving into the large dining room with fantastic views of the sea, you have large tables (all full) receive silver service (rare these days) and excellent value 3 course meal. The starter of fish cakes were light and delicious, as was the pate the main choices of meat and fish were equally delicious with plenty of veg to go round, the desert were top notch too from the traditional pudding to the light mousse and coffee to follow. A warm family welcome, delicious food, great service and one of the best views in Newquay, you would have to try hard to beat it, highly recommend and we will be back!

"Comfortable "

4
Spinglamigo, Plymouth, United Kingdom 11/04/2017

I stayed at the Hotel Bristol whilst working in Newquay. There is a good size car park at the rear oh the Hotel. The staff were extremely friendly, I had to leave very early and the Hotel staff delivered freshly brewed coffee to my room prior to departure. The room was a generous size with a comfortable bed. Would definitely stay again.

"Came here for a nice lunch"

4
Vinylman101, Newquay, United Kingdom 10/04/2017

Living nearby, I don't need to stay at the hotel but do use it on occasion for dining and the most recent was last Sunday where I had a 3 course lunch of Smoked Salmon Starter, Roast Lamb with veg and a Lemon & Ginger Posset all of which were really nice. The waiting staff and bar staff are all pleasant and you always receive good service at this hotel and restaurant.

"I was member of a Ladies Choir staying at the hotel in order to perform in a concert near Wadebridge."

5
GrandmaB49, Bristol, United Kingdom 10/04/2017

Checking in with a large group was done very quickly, the room was delightful, large with a splendid view of the sea. The bed was comfortable, and a small problem with the shower was dealt with immediately. The food was excellent and although we arrived fairly late, everything was freshly cooked and the staff were excellent serving us all very quickly. This hotel contributed to a very pleasant (although busy) weekend. Added to all this, they also managed to provide us with hot sunshine and blue skies.

"Friends Night out"

5
atlittleford, Chelmsford, United Kingdom 06/04/2017

Once again we spent a couple of nights at the Bristol Hotel, Newquay and yet again what a lovely weekend it was, Still the same high standard of service plus the rooms are so comfortable, the food was excellent and you cannot escape the view from the sea facing rooms. Looking forward to the next visit which I hope will be later in the year.

"Comfortable room with excellent service"

4
NigelF152, Truro, United Kingdom 28/11/2016

I spent a night after a dinner event here. The reception staff were very friendly and efficient. Helped by upgrading my room from the one the computer had allocated! The room was comfortable and well furnished. My only suggestion would be to improve the water pressure on the shower.

"Fabulous food"

5
kjccornwall, Newquay, United Kingdom 28/11/2016

Stayed in the Turret room last month, spacious, warm (had to turn radiators down), spotlessly clean, amazingly comfortable bed. The staff are approachable and friendly, nothing too much trouble. Returned on Saturday for a black tie function and the food was exceptional, great atmosphere and well organised. The hotel knows how to do hospitality with a capital H, can't praise it enough.

"As good as last time"

5
Bea D, Bath, United Kingdom 27/11/2016

This hotel maintains its standards of service, friendliness and good food from each of my visits, year on year. They are able to host events in a professional manner without losing that all important personal touch and the location looking over the beach/sea is lovely. I have stayed in double and single rooms and both are comfortable, clean and have good bed linen. The rooms to the front of the hotel have huge windows that look out onto the sea. Breakfast is very good, with lots of choices; both hot and cold. Looking forward to returning in Nov 2017 for the next Extreme Jive event.

"Original Retro - Consistently Good"

5
Fliss A, Penzance, England, United Kingdom 23/11/2016

I stayed last November 2015 and returned this November 2016 - i had a different room, on the top floor this time, with no sea view. However the room was just as comfortable, clean and thick curtains that blocked out the light. The room was on a main corridor leading to other rooms and the lift way along hall - no noise - all door closers worked peacefully - brilliant sleeps for 2 nights. Fabulous place, everything functions - this is true original retro!

"Came down from the Wirral visiting our new new born grandson."

4
SnowPlough5, New Quay, United Kingdom 22/11/2016

Warmly greeted at reception, nice surprise upgraded to a large front sea view room. Had our little dog with us bed, blanket and bowl waiting for him in the room. Although the hotel is getting on a bit in years everything was clean, warm and welcoming, staff very polite and approachable, excellent choice to stay just on the edge of Newquay town. Would we come back to Hotel Bristol ? Most definitely.

"A very old fashioned seaside hotel"

4
Ian W, Cheltenham, United Kingdom 21/11/2016

My wife & I stayed for two nights, one of which was a blarge function. The hotel was very quaint in that old fashioned way, very clean with lovely helpful staff. On the first night we thought we were alone in the lounge but suddenly got caught up in a reuinion party who were terrific people. They had booked a singer who crooned out all of Frank Sinatra & Dean Martins greatest hits with a bit of Tony Bennett & Matt Monroe. He was fantastic, afterwards we were included in an old fashioned singalong complete with the words to all the songs. It was typical of the friendly ambience of the two days we were there. The following evening was a black tie annual dinner, very good food, great service & too much to drink! The weather was not very good & the wind made it difficult to walk out but the scenery looked lovely & we came back via the coast road, which was beautiful. The bedroom was a bit too cold & never really warmed up despite leaving the radiators on. I bumped my head 3 times through the night because of the low beams but the last two times was my fault because I knew they were there! No sympathy from the wife. The decor was very 1960's but I quite liked it in a funny sort of way & I had to run around in the shower to get wet but overall it was a nice short stay & the lovely staff made it special.

"Very good hotel on the sea front. Excellent location for Newquay."

4
SurreyMan2007, Surrey. 15/11/2016

I stayed at this hotel for 2 nights, arriving on Fri 11.11.16 and departing on Sun 13.11.16. I parked my car in the hotel car park at the rear of the hotel. There is a rear entrance to the hotel from the car park. The location of the hotel is on the seafront, so it is in a nice location. There is a recently built Tesco Express, within about 1-2 minutes walk from the front entrance to the hotel, which is very useful. When leaving the front entrance to the hotel, turn right, walk along the seafront road (on the same side as the Hotel Bristol) and you will see the Tesco shop ahead. The hotel has period charm. It would appear to have recently had extensive restoration and upgrading work completed to the ground floor function rooms and dining room, so has a very smart appearance. The staff that I met were all exceptionally polite and courteous (very rare in hotels nowadays). I had dinner (2 evenings), light buffet lunch (Sat only), breakfast (2 mornings). All the food was very good indeed, apart from a goat's cheese starter (it was runny, which I thought was unusual so did not eat it) at one dinner. At all meals there was a good selection to choose from. Bedrooms: 1. Check whether the ensuite bathroom has a bath and shower, or only a shower. Some of the bathrooms have a shower and do not have a bath. 2. Some bedrooms have step free access, some bedrooms do not have step free access, if this is important to you, ask before booking. 3. There is a lift, but access to some bedrooms still requires you to climb several flights of stairs! 4. The view from the 3rd floor front corner bedroom that I stayed in (2 nights) has a very good sea view. I paid a premium to stay in this bedroom, compared to other rooms at this hotel. The bedroom was large and excellent. There was no noise from the hotel function rooms. The bathroom was large and excellent (bath & shower, toilet, washbasin). However, the bedroom (on the third floor) was accessed (from the first floor) via several flights of stairs from the 1st floor, so very good exercise! I was able to use the lift to the first floor, then had to walk along the corridor, then use several flights of stairs to access the bedroom. 5. Ask for a recently upgraded bedroom & recently upgraded ensuite bathroom when booking, if this is important to you, but no doubt this will mean a higher cost. 6. The TV in the bedroom worked very well. Would I stay at this hotel again? Yes definitely.

"Becoming a very tired old lady....."

3
M00sej00se, Portreath 13/11/2016

We stayed at the hotel for a dance weekend. Our first room was 160 and it was like going in to 70's time warp complete with orange sink in the bathroom, anaglypta wallpaper, single glazed (cracked) windows. We asked for another room and got 152 which was bigger and better with double glazing and we jumped forward in time probably to the 1980's complete with badly worn carpet (with hole) and an antiquated shower mixer where you had to turn each tap to get the right temperature that took ages. Everywhere was showing real signs of age, even in the public areas. They also took the step of closing the bar by the dance floor which meant that everyone had to go to the main bar to get a drink. On the plus side the service in the hotel was very good as was the food. Best Western really need to invest some money in what was once and still could be a great hotel.

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
Thanks for posting a review following your stay. I am sorry that there were problems with your bedroom and I am pleased we were able to allocate you a much larger room. Last winter we spent a lot refurbishing bedrooms and this will be the case this year. I wish Best Western would provide funds for refurbishment but as all the hotels are independently owned that is our responsibility! We normally only open our second bar when we have larger groups but we will discuss this with your organiser for next year. I am very pleased that you found the service and food were very good.

"Newquay experience"

4
buckley294, Midlands 09/11/2016

Although the decor of the hotel is dated the hotel was clean with helpful staff Not a hotel for persons with moblity issues with a lot of stairs Well located for the town Good variety of eateries nearby

"lovely"

4
Joanderson2013, Perranporth, United Kingdom 08/11/2016

Just stayed overnight for a function,room clean, spacious & comfortable,food delicious & the service was excellent, would recommend to anyone. Beautiful location overlooking Tolcarne beach, staff friendly & helpful

"Function and accommodation"

4
345andy789, Cornwall, United Kingdom 05/11/2016

Excellent function again for 80 people. Silver service is rare to see these days. Excellent service with plenty of staff. High standard of food as well. Accommodation and breakfast were of the same standard.

"Excellent choice!"

5
Brian W, Corse Lawn, United Kingdom 05/11/2016

Stayed here for a long weekend - our first stay. I can only reiterate what other reviewers have said - traditional in the best sense - staff efficient and friendly, food first class - indeed as previously stated - poached eggs are a good test of any kitchen - and the ones served up here for breakfast were perfect. On our first evening there was a big function in the hotel - Cornish Drama Association - they were in the large dining room. We were in a smaller side room but in no way was the service inferior which does sometimes happen on these occasions. We will certainly stay again at this hotel

"Very pleasant hotel"

5
User 02/11/2016

We were at the Hotel Bristol for a function, and booked a room overnight. Everything about the stay was very pleasant - the staff were friendly and welcoming, the room was excellent - large and with a great view, the dinner at the function was first class - not something you can often say about mass catered dinners! The breakfast was equally excellent with without doubt the best poached egg I have ever had. We will definitely stay here again.

"Good sea front hotel"

4
Anthony653, Pontyclun, United Kingdom 01/11/2016

Good hotel excellent position overlooking the sea and Newquay. Easy walking distance from the town centre and amenities. Good clean room and very helpful staff. A large car park to the rear of hotel. Recommend for couples and families

"'Traditional' - in the best sense of the word"

5
Graeme001, England 31/10/2016

Stayed with my wife for 2 nights whilst attending a reunion in Newquay. The terms 'traditional' or 'old fashioned' are used in an almost derogatory way these days. The hotel Bristol is traditional in the very best sense; traditional values & levels of service. The room was nice with ample storage (lots of hangars in the wardrobe - thank you!), tea & coffee, a decent sized bathroom & a comfy double bed. The view across the bay to Newquay harbour was world class. The Staff throughout are knowledgeable, friendly & efficient. The restaurant serves tasty food for dinner, reasonably priced & accompanied by silver service (remember that?). Breakfast provides a small buffet for cereals, fruit, continental choices & juices, but cooked breakfasts are selected from an A la Carte menu & cooked to order - outstanding! Also, toast orders are taken & delivered in a toast rack; no more queueing at one of those bloody awful toasting machines waiting for your toast at the 3rd attempt. Excellent work. The hotel has a small pool, sauna & solarium if you feel that way inclined & is located on the cliff top (though also situated in town), perfect for walks with fantastic views. Stuart Young & his Team provide a traditional hotel with old fashioned values & it's all the better for it. Please keep up the good work!

"Work stay"

3
Macnib, Preston, United Kingdom 30/10/2016

Clean rooms, good beds and showers with plenty of water. Does the job for a base. The Hotel is quite dated and the breakfast was very expensive and disappointing so we only had it once and chose to eat elsewhere. Good location and parking. Pleasant and helpful staff. The rooms overlooking the car park and rear road suffer from construction traffic, that could change. Go for a sea view

"Good value"

4
WandererCornwall, Cornwall 25/10/2016

We stayed one night paying the function B&B rate, good value for money, meal at the function was good and plentiful as was breakfast, very welcoming receptionist, all other staff we came across were very good, would return.

"Cheers to Florals"

3
User 23/10/2016

After much debate, we decided we would settle for the Best Western. If you like to travel back in time to the early 80s, this is the place for you. The interior is very dated (cheers to florals!) Views of the car park were pretty great, seeings as there's a sign in your room to remind you to shut your windows as they aren't accountable for stolen goods. So this filled us with great pleasure being able to look out to say good night to our car. Breakfast was fine, however, we didn't return to our breakfast booking the following day. Despite the smell of old antique floral headboards and an extremely hot room, we would probably return, just for the banter of it.

"Wonderful Trip"

5
Helen B, Basingstoke, United Kingdom 14/10/2016

This is the second time we have stayed at this hotel we like the Turret Room and go for DBB, we stayed for 7 nights. Ok the rooms are a little dated but still very comfortable. The views are to die for. Evening meals were excellent and service very good, breakfasts equally as good. Restaurant staff very efficient and friendly as were all other staff in hotel. The only down side was we had to come home, but we shall be back.

"Short Holiday"

4
John C, Birmingham, United Kingdom 14/10/2016

Hotel is well located just a few minites walk from town centre. Staff all friendly and helpfull. Good food both breakfast and bar meals. The bedroom was spacious for a single room the only down side was lack of draw space and no wardrobe, good otherwise plenty of tea and coffee repleneshed daily. The room was always cleaned to a good standard. The hotel is not modern but has been maintained well. Would stay again next time I am in the area.

"Not a pleasant visit"

1
User 11/10/2016

Not one to write many reviews but following my stay here I felt it important to share our views. I stayed with my husband and other family members to attend a wedding in Newquay at the weekend. The hotel is extremely dated and the bathrooms are simply awful. The rooms smell fawsty and unpleasant and there is also a dreadful smell at the back of the building when you enter the hotel from the car park. It really was an unpleasant stay, uncomfortable beds, unpleasant smells, I could not wait to leave after a one night stay. The price for this accommodation is very high for not a lot. Not recommended and definitely would not visit again or recommend to others.

"Annual holiday "

5
Chrissie L, Bristol, United Kingdom 05/10/2016

Another amazing holiday down here! We visit this hotel every year and it is like home from home as we do come from Bristol. We know all the staff very well and it is like coming back to see our friends every year. Special thanks to Howard and Martina and the team for always making our stay so enjoyable. We will be returning next year!!

"Another fantastic stay"

5
Paul G, St Ives, United Kingdom 02/10/2016

I like staying at the Hotel Bristol as they always offer fantastic service, great food and friendly staff. I wish I could say something bad so that they always have rooms available for just me, but I can't! Credit where credit is due as you would have to pay at least 2 to 3 times their rates to obtain a hotel in Newquay of their standard

"Excellent"

5
User 29/09/2016

A beautiful hotel with a real old world charm. Staff are fantastic, nothing is too much trouble. Special mentions to the restaurant manager and waitresses for their friendly manner. Tara at reception for sorting out a small problem with our booking with efficiency and class and a huge mention to Luke in the bar, friendly knowledgeable a pleasure to talk to and someone who clearly loves his job. Whatever you are paying him please make it more! Thank you for a lovely stay.

"This is how hotels should be run"

5
AnitaN_11, Windsor, United Kingdom 26/09/2016

The Bristol is a short distance from the centre of Newquay overlooking one of the surfing beaches. We stayed on a room with breakfast basis, and were glad we did. The breakfasts are made to order (I hate the buffet style) in a lovely dining room, and were superb. The waiting staff are very attentive. Our room was on the third floor at the side of the hotel, but we could see down to one of the beaches and watch the surfers. The rooms are pleasant and spotlessly clean, and the bed was very comfortable. The lighting leaves something to be desired, as in the bathroom the light seemed to take ages to brighten- could be the modern bulbs; and the light by the desk didn't work at all. I was glad the shower attachment wasn't fixed, so I could take the handset to wash my hair without having to shower at the same time. All in all, it was a pleasant stay.

"Perfect"

5
507Amanda507, Clevedon, United Kingdom 25/09/2016

Excellent customer service Attentive staff Comfortable clean white bedding and towels Comfortable beds Lovely sea view room Bar meals - omelette salad chips - melted brie, bacon, onion ciabettia with salad very tasty served on hot plates. Breakfast - beautiful white table cloths, comfortable padded chairs Good selection of cereals and continental food. Freshly cooked english breakfast very tasty bacon. Lovely relaxed break thank you Sent from my iPhone

"short stop"

5
gannonmartin, London, United Kingdom 22/09/2016

lovely hotel on sea front, had single room seemed to have been refurbished very comfortable with bath/shower lovely. Great swimming pool and a rather quirky but nice sauna, so able to de stress and relax. Had dinner in Bar which was rather nice, and real ale on! excellent service and even a meal deal! Breakfast if not included costs £14 which is a bit steep for what you get (main cooked breakfast brought to you 1 item egg bacon etc) bus service 56 operates from airport to front door and back but check timetable. or taxi costs £12 each way. also close to railway station. fantastic service from all staff who go out of their way to help.

"super service - dinner odd"

4
John M, Burnham on Sea, England, United Kingdom 20/09/2016

A big thank you to Ellie on reception and Ethan for going the extra mile to provide a good stay. Restaurant staff were brilliant too although the menu was odd -I chose plaice Asian style with rice but the plaice was v small and was then served roast potatoes and root vegetables! Room good plenty of room and a sea view

"Excellent Service and comfortable rooms"

5
User 20/09/2016

Stayed here for a week with the dogs. Had a single room which was a little on the small side, but was furnished to a high standard as I would say it has been refurbished very recently. From arrival to departure service was spot on whether reception, restaurant or house keeping. All staff were friendly and personable with nothing being too much trouble. The quality of the food was superb with a changing daily menu for evening meals with a very nice selection and always well cooked. Great cooked breakfast too. The sea front location offers a fabulous view over Tolcarne Beach and Newquay from the restaurant and rooms located on the front. I would certainly consider this hotels a a first choice for returning to Newquay.

"Excellent Holiday"

4
User 20/09/2016

My wife and I stayed on an 8-day extended DBB holiday in a Seaview Family Room. Yes there are a few minor issues but not sufficient to detract from the fact that our room was good, the staff were generally very good and the food was excellent. My wife is vegetarian and she was very pleasantly surprised to find the standard dinner menu offered a different choice for her each evening throughout our stay (plus 2 - 3 vegetarian starter options).

"excellent stay, brilliant staff and service, dog friendly"

4
ma_g_allen, Melksham, United Kingdom 19/09/2016

Lets get the not so good stuff out of the way.... The décor is of 70s style pretty much throughout the hotel and the rooms are tired and dilapidated, with cracks around fixtures and fittings and windows. The bathroom has 'basic' non-mixer style taps and the shower has average water pressure and variable temperature. The scaffolding around the rear of the hotel provides an interesting obstacle course from the rear car park. The bed didn't provide much support, if you are used to a firm matress you might struggle to get comfortable. There is a weird smell from the rear of the hotel, fortunately it isn't detectable from the room we were staying in. The good news.... Room was very spacious and had everything we could need, including dog bowl, dog towels and a dog bed for the dog to lie on during the day. We had room to fit the dog crate we had brought with us in the bathroom. Our dog is a Labrador, so has a large crate (42"). Location is brilliant. A stones throw from Tolcarne and Towan beaches, and very near to the park overlooking Lusty Glaze, and of course Lusty Glaze beach itself. You can also walk to surfers paradise, Fistral Beach via the harbour in 30 minutes (gentle pace). Car park to rear was busy, but there was always a place to park at the end of the day. Breakfast was excellent. There is a buffet of pastries and cereal and a waiter service for cooked breakfasts including smoked salmon, kipper and the 'full Cornish'. It is nice to sit down and have drinks and food brought to the table!! Staff were excellent and helped us with our bulky items on arriving and checking out of the hotel and also loved to meet our Labrador whenever we arrived back in the evening. I will definitely consider staying at the hotel Bristol again in the future as even with the downsides identified in this review, there is much more to a hotel than it's décor.

"... Fantastic old School Seaside Hotel with the Charme of a bygone Time ..."

5
Randy_Andy2014, Hamburg, Germany 16/09/2016

It was so re-freshend to stay in a Hotel like this. No Hyatt, Hilton etc modern Style House. Nice corners, Rooms for chilling, big Rooms with high ceiling, Breakfast with very elegant designed dinnerware. The Serviceteam is Cross helpful and supportive. Martina helps us a lot in very specific situations. Enjoy some Days away from this "normal" Hotels.

"Excellent Break"

4
TheJolleys4, Stoke-on-Trent, United Kingdom 13/09/2016

My wife and spent a long weekend at this hotel and found it an excellent location with walking distance into Newquay itself. The staff were very accommodating and friendly/ helpful to a fault! The hotel itself is well maintained although slightly dated but so are most of the hotels that I have stayed in at Newquay. Cleanliness was superb,rooms were always clean and so were the main areas. Breakfast was first class.

"Friendly service"

3
User 12/09/2016

My partner and I had a flying visit to Cornwall last week and booked The Bristol as it was the only dog friendly hotel that had any rooms left. Yes, the decor is tired and in desperate need of updating and modernising. However, our room was spotlessly clean and the customer service was fantastic. From the friendly welcome, to the supply of an iPhone charger, the dog bed, towel and bowl that was waiting in our room and the excellent, warm service delivered by the barman at the very end of his shift, the level of service given by everyone we came across was unsurpassable. I run customer service training and will use my experience here as examples in how it should be done.

"Hotel Bristol Newquay England"

4
sardownton, West Midlands, United Kingdom 12/09/2016

In a good location opposite Tolcarne beach and within walking distance of the town , rail station and bus connections . good bar and lounges , good dining room and food , helpful staff . lift , a big hotel , good bedroom furniture .

"Stuck in a timewarp"

3
futtock21, London, United Kingdom 11/09/2016

It's a great location overlooking Tolcarne Beach and just a short walk uphill from the station. Newquay is also extremely convenient as a base for touring the area because apart from some excellent beaches for surfing as well as some exquisite beachside restaurants Newquay as a town has little to commend it having perhaps the most down-at-heel ambience of virtually any UK seaside resort we've ever visited. The Best Western boasts some famous visitors in its heyday, but that was probably well over half a century ago. Today it feels like a bastion of the 1950s with barely a picture on the walls of corridors all covered in faded white wallpaper. Our room was spacious, but had furniture which might not have been out of place in my grandmother's attic and beds with old-fashioned wooden backboards and mattresses too hand to guarantee a good night's sleep. Breakfast is down a flight of steps into what looks like a once-grand ballroom. One is welcomed by an affable well-rounded manager whose role were a sitcom ever to be based on this hotel would have to be played by Peter Kay. Whilst there were no complaints about the breakfast itself, save that they ran out of croissants one morning, but then there was nothing particularly special about it either. The full Cornish featured items slightly redolent of the cooking oil in which they had been cooked. A kipper I had one morning was small and filleted as opposed to the larger bony fresher variety I'd experienced in the hotel we'd left at Exeter. But that was four star, this is three, and you get what you pay for. This is a grand building which could be spectacular if brought up to date. The staff are all welcoming, helpful and friendly.

"Perfect Getaway"

5
User 11/09/2016

Me and my boyfriend have just got home from a wonderful weekend in Newquay. The best western had wonderful, helpful, friendly staff who made our stay an absolute delight. We stayed in the family Seaview suite which had absolutely stunning views and the room was clean and spacious. Only a short walk to the town but far enough away that it's quiet in the night. Thank you for making our first weekend away together so wonderful! We'll definitely be back

"Highly disappointed"

2
User 10/09/2016

I spent a night with my partner at the BW Newquay, we've booked a double room but were placed in a double twin. Check in was done smoothly by a friendly woman. We were greeted by an outdated room completed by that old smell too, horrible mattress that felt like we were somewhere in between open waters and bouncy castle and it became so unbearable that eventually we slept in separate beds (without much rest eitherway), broken shower which had the tap running at all times even though it was set only to shower and water temperature fluctuated dangerously. Breakfast was good in quality and brought in a timely matter, but the restaurant is far from being modern as well, fitting with the rest of the hotel (imagine grandma's floral window curtains). All in all, we figured that the only reason this hotel is rated 3 stars is because of the location, as it would be a 2 stars at best.

"Excellent Hotel"

5
User 06/09/2016

The hotel is stunning with lots of period features. The staff are brilliant and nothing seams like it is too much effort for them. Our room was light and very clean and the room was cleaned with fresh towels daily. The location is also excellent, opposite the beach what more could you possibly need.

"Great hotel"

5
jacquelinedudman, Milton Keynes, United Kingdom 05/09/2016

All staff at the hotel are extremely friendly and nothing is too much trouble for them.The food was excellent as was the dining room staff, no request was a problem.We had a large room with a sea view which was cleaned to a high standard every day.I left a vital piece of my breathing machine at home and the lady on reception went out of her way to find a replacement till I could get out and buy one. All in all a very enjoyable week.It is also within walking distance of the town so a nice leisurely stroll after your meal is a must The bar staff are also very knowledgable about wines and cocktails so it's nice to try different drinks if you wish.We would certainly use this hotel again if we were in the area.Thankyou all for a very pleasing weeks holiday.

"Perfect mini break away."

4
Chrispey57, Croydon, United Kingdom 04/09/2016

We had a 2nd floor sea view room and stayed 4 nights and woke to the sound of the seagulls and the sea. Perfect location for a short walk to town and some excellent seafood restaurants. Tolcarne beach is a stones throw away with the marvellous Beaches restaurant for lunches or evening meal. Perfect for bodyboarding, surfing or long walks along the cliff paths. The Bristol hotel served an excellent selection for breakfast with faultless service. If you booked breakfast for your stay then you received 15% off, which was more convenient than finding somewhere to eat in town when most places don't open until 10.00 am. Our room was large and very comfortable with tea making facilities and biscuits every day. The bathroom had a bath/shower and hot water whenever needed and was made up every day. Good value for money stay and will definitely return.

"Brilliant Staff"

5
Derrick S, Wakefield, United Kingdom 04/09/2016

Hotel very much as described, Rooms cleaned & tidied to a good standard every day view from room149 spectacular to say the least. Didn't have a meal there so cannot comment stayed for three nights wife & I found the staff extremely efficient with very good customer relations attitude. One negative apart from a solo pianist playing in the background there is no entertainment. My wife & I were the only couple sat in the bar didn't stay long .

"Spacious room brilliant cooked breakfast"

5
Chrissie W, Great Torrington, United Kingdom 01/09/2016

Lovely return visit - had family sea view room 339 decor lovely great view, sofa chair and table to relax in and play board games! Breakfast is why we came back and did not disappoint this stay . The pool has had a bit of a face lift and was lovely and warm And clean. Communal lounges really lovely spaces. Plenty of parking at rear. See you again soon

"faulty towers"

2
Victoria L, Henley on Thames, United Kingdom 28/08/2016

This hotel looks the part in the reception rooms, but the bedrooms are far from comfortable. There is barley enough light in the room to light up the entrance, mirror, wardrobe and case bench, the TV is so small you have to sit right in front of it to watch it, the windows were so thick with grim the "view" was blurred. The one bed was hard and uncomfortable and the other rocked and swayed as you moved. Towels were old, hard and frayed. The lift is so small I could barely fit in it with my husband and child in his stroller. ( we are not large people) It is a very old building so we can forgive the midnight and 3am toilet flusher upstair for the rattling and screeching pipes. We can also forgive the quirky layers of stairs within the passageways (not great if you are pushing a stroller or have heavy luggage to carry), but we cannot believe how neglected this place feels and it shows in the room folder which is out of date (staff don't even know what is in them either) the Best Western magazine that is also out of date, the cracks in the walls and peeling paint. The staff seem sweet and helpful but they will not budge on their 3pm check in no matter how early you arrive, how tired you are, have small children or only staying the one night. Our stay at the Premier Inn in Plymouth was better quality for money and a much more pleasant stay. We discovered later that day that The Best Western St Austell seems the better choice in many regards. ( on the beach side of the road, family friendly, food delicious and looked well cared for)

"Charming Old World Hotel"

5
Robyn W, Sydney, New South Wales, Australia 27/08/2016

The Hotel Bristol is like walking back in time. The rooms may be a bit dated but they are roomy and comfortable. The Service here is outstanding. The staff do everything they can to ensure you have an enjoyable stay. The restaurant to is exceptionally good with a menu change daily to keep you interested. Thoroughly recommend this hotel for Couples or for families

"Old style coastal resort hotel, looking rather tired and in need of some basic refurb in the common areas"

3
industryvet, Perth, Western Australia 25/08/2016

Newquay looks like a good spot for the surfers but the resort "experience" as a whole was disappointing. Our chosen hotel provided a comfortable family room with a decent bathroom and thankfully, a small lift up to the third floor but it was all very dated. The staff were friendly, especially the maître de at breakfast time but it all really felt like stepping back into a time warp. Resort hotels need to provide a really good experience these days - Newquay generally failed to deliver.

"Really unexpected. as just turned up."

5
cyndy1thomas, Canterbury, United Kingdom 23/08/2016

My daughter and myself just took a chance and turned up, having just decided to stay for the night.As we were intending to travel around. But as we checked in, we were more than happy with the staff and service. In fact we stayed three nights,but didnt want to leave. I do not want to praise it, as i am afraid everyone will want to stay,then I will have to find somewhere else,(guess i am being selfish).But really have fallen in love with the Hotel and the friendly, expert staff. Room and Pool are good,as to is the food. Will try and go back soon. Excellent. Great Hospitality,and ideal as a base to see other towns.Thankyou to all your staff.

"Relaxing place to stay "

4
User 23/08/2016

Sea view family room is nice, clean and spacious, only the bathroom needs a little updating! Friendly and helpful staff! Lovely breakfast and plenty of choices! Car parking available behind the hotel, amusement arcade, supermarket and restaurants nearby, very convenient!

"Short stay - brilliant hospitality"

4
Hugh_Elizabeth, Salisbury, United Kingdom 21/08/2016

We sady had only a 2 night stay but wonderful restaurant, warm hospitality, friendliness and quiet efficiency of all the team at the hotel made it the highlight of our tour. Mr Young himself went to the trouble of checking whether the fire at St Erth had affected our planned route for the day.

"Excellent hotel"

5
Dave H, West Timperley, United Kingdom 17/08/2016

We have travelled to Newquay regularly over the last 38 years and have always been tempted with the Hotel Bristol and especially the Turret Room. This year we booked this room and our expectations were exceeded never mind met. The room has a fabulous view both towards Newquay town centre and down the coast towards Porth, and infront a splendid view of Tolcarne Beach. The room itself was excellently set out and totally comfortable. We booked only breakfast so can only comment on this meal but for the 7 days we were there everything was top class and nothing was too much trouble. As we are talking top class we must include the staff behind reception, those in the dining room and also the cleaning staff who kept the room spotless.

"wonderful position"

5
Richard J, Newport, United Kingdom 14/08/2016

We have just returned from yet another first class holiday at the hotel bristol,this was our third visit to the hotel,and it's standards stay as high and unaltered, as our previous visits,it is a traditional hotel with first class dining, helpful and very pleasant staff, nothing is too much trouble for them,we were a party of 4 adults and 2 children,our rooms were large and airy with lovely sea views, our sons room had adjoining room for the 2 children, and was very spacious, It is also perfectly situated just across the road from the lovely tolcarn beach,the hotel also has a large car park, This is all together an excellent hotel,we would not stay anywhere else whilst visiting newquay We will return!!!!

"good hotel, poor quality of bed"

3
Kourosh H, Reading, United Kingdom 09/08/2016

The quality of mattress was very poor. Not acceptable for a three stars hotel. The rooms are clean. and the location is fantastic. However, the see view rooms are very noisy at night because they face a busy road.

"Fantastic"

5
User 01/08/2016

Second visit for us, love the location, the big family rooms, relaxed atmosphere and the best thing of all Tolcarne beach. We ate at The Breaks and it is amazing! Gorgeous food and location! We had lovely breakfast and evening meal too. Can t wait to return next year!

"Fab dinner!!"

5
shirleylyn, Cannock, United Kingdom 01/08/2016

Didn't stay here but wished we had! Walked in and asked if they could fit us in for dinner, which they did with no fuss! Went for a drink in the bar and received a warm welcome and a plate of snacks to go with our drinks together with a menu...went into the restaurant which was beautifully laid out and plenty of staff so no long waiting. All servers very friendly but professional and we chose to have two courses the baked cod and the lamb cassoulet followed by cheese board and rhubarb fool. Generous portions and all beautifully served. After dinner we sat in the lounge where there was ample tea and coffee you could help yourself to. Two courses with wine for two was under £60 absolute bargain, well done Hotel Bristol!!!

"Lovely service and great location"

5
MarcusHurley, Bristol, United Kingdom 31/07/2016

This was our first visit to this hotel. It is well situated on the edge of town with a good car park behind the hotel. There is a beach and cliff walk about 2 minutes away across the road and plenty of restaurants starting a five minute walk away. Check in was pleasant and our rooms were very nice, with lovely views of the sunset! The pool looked lovely but we didn't use it this time. We had plenty of space in the rooom to set up a laptop to work at and separate chairs to relax on. Other than the noise of plumbing the room was pretty quiet. Breakfast was lovely with a nice selection of cooked to order options and again, excellent service. A really pleasant stay, enhanced by the helpful and friendly staff.

"No Fuss"

5
Kev B, Carlisle, United Kingdom 29/07/2016

Me my wife Tina and niece Lexie had a lovely week staying in this hotel.We had a very comfortable room with a gorgeous sea view.The hotel staff where so helpful and friendly,the house keeping staff done a brilliant job servicing the room every day with lovely clean bedding and towels.The breakfast selection was great.We will be back next year.

"Thanks Christine"

4
steveks2016, Weston super Mare, United Kingdom 29/07/2016

I stay at the Bristol fairly frequently on business and have always found the staff friendly and welcoming. This week was no exception and I also enjoyed one of the recently refurbished rooms. But a special mention goes to Christine on reception who recognised that the company booking had gone awry and gave me time and assistance to sort it. Thanks again Christine. See you all soon.

"Another great holiday at Hotel Bristol"

5
meady190730, Taunton, United Kingdom 28/07/2016

Just returned from a short holiday at Hotel Bristol, our second visit. Again impressed with the excellent staff who cannot do enough for you. Service is very impressive. Room with sea view was lovely and spotlessly clean. Food is wonderful, breakfast includes everything you would want and dinner in the restaurant was superb. We enjoyed the use of the indoor pool and games room. Charming hotel with great service. Perfect location and views. We will definitely return.

"Standard "

4
BeckySJ, Taunton, United Kingdom 21/07/2016

Stayed here for work for 5 nights. Room was big and the bed was comfy. My only niggles was that the taps wernt labeled which one was hot which one was cold so ended up brushing my teeth with a mouthful of hot water! Also the towel rail which says is heated I searched high and low and could not figure how on earth to turn it on. Had great nights sleep the hotel was very quiet at night no noise atall. The hotel does seem abit dated though definatly not modern, the staff all very friendly and made me feel welcoming. I don't think I would return as I felt it all to be a bit posh for me the menu expensive with no simple dishes.

"Dogs welcome at this hotel."

3
Michelle N, Poole, United Kingdom 20/07/2016

We booked this hotel as we needed somewhere that was happy to take a dog. The hotel was easy to find and has its own car park. The building is a traditional building - so large windows, carpets, large bedrooms and bathrooms. The hotel was clean but various areas need updating - we had a yellow bathroom suite and a shower curtain. The plus point was the bathroom was a large room, our bedroom was also large which was great with a dog and a toddler. Breakfast was adequate. I think the reception staff and some of the waiting staff would benefit by going on a Customer Care Course as they weren't overly friendly at the start. In short I would use this hotel again as it was clean, large rooms, dog friendly and easily accessible.

"Awful!! "

1
Sarah H, Blackburn, United Kingdom 10/07/2016

This is NOT a good value for money hotel!! Especially if you book with another agent rather than with the hotel direct.... You get the worse rooms!! (dated furniture, carpet, bathroom and the shower was that cheap and old it didn't work properly) The manager more or less told us this when we asked to be moved to a more "modern" room shortly after we arrived. Rude and obnoxious doesn't cover it. Apparently it didn't "benefit" the hotel to move us?! Even a couple of the locals in the pub down the road told us she was reknown for her rudeness. Can't comment on the food or drink because we chose not to spend any money in there after our first impression of the management..... That was also of no "benefit" to the hotel. Good business sense or no common sense? Will definitely NOT be returning!!!

"This is one Hotel to avoid!"

1
Jackinski, Lancashire, United Kingdom 09/07/2016

I am well aware that having looked at other reviews the MD is very defensive in the responses given where there is honest but negative feedback. I booked this through Expedia and paid £120 per night without breakfast. We were given a room (photographs attached) which was substandard and certainly not what I would expect at £120 per night or even a three star hotel. I stay in many hotels through work and leisure and this, without doubt was the worse ever. Please let me clear, I am not critical of any staff as they were very nice people. I will make one exception, the duty manager. I attended reception within minutes of entering our room. We were given a family room (there were only two of us) and the view was terrible. I spoke to a receptionist who went to get the manager. I was told that that was what I had booked and therefore there was nothing which could be done. I was also told that I had paid more for a family room, which I clearly did not want. I suggested to the manager that we could do a deal on breakfast to be told 'how does that benefit the hotel' I could not believe I was hearing such a flippant , unprofessional response. This spoke volumes of their commitment to customer service and so, I decided to leave it there! I then cancelled plans to eat at the hotel that night and did not use any of their facilities. Very short sighted and clearly their loss financially! I have attached photographs of the view and the bathroom which was a disgrace. The ceiling paper secured with drawing pins and the shower outdated and of no practical use whatsoever. The mixer taps were useless and the water flow a trickle. All in all, one of the worst hotel experiences we have ever had.

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
I am sorry that you did not enjoy your stay with us. You booked a standard family room online and that was the room type we allocated. On arrival you requested a double room as you did not want the family room and at no time did you mention that the room was as you described in your review. My colleague politely informed you that we had no double rooms available. At that point you said we should give you free breakfast because we had no double rooms. Your description of my colleague is the complete opposite of comments posted on this site and others. She always goes the extra mile to help our guests. I called and left a message on your mobile asking you to contact me but over 24 hours later I have had no reply. I would have explained to you that had you informed us of the problems you described in your review we would have made every effort to find a solution.

"Very good hotel in ideal location"

5
Anthony M, Cambridge, United Kingdom 04/07/2016

We had a standard twin-room. This was fine for us both, with a spacious en-suite. The hallways and stairs were all well maintained and kept clean. The lift was fine for two people and luggage. The restaurant was spacious and had large windows, with views over Tolcarne Beach.The staff in reception and restaurant were most pleasant and helpful. We always enjoyed a good breakfast, which was cooked to order.There was also Continental available, as well.Re-location: hotel is above Tolcarne Beach / Bay and on edge of town( 5 minutes walk away). This suited us perfectly. We were non-car drivers and all buses out of town go past the hotel. The bus-stop is opposite. We enjoy walking and you can go from the hotel, along the cliffs to Porth and Watergate Bay.

"Very friendly personnel!"

4
Iliyan B, Dursley, England, United Kingdom 27/06/2016

A warm welcome awaits you at the hotel! A very friendly personnel makes the stay a pleasant experience!! A good choice between a traditional English breakfast and a Continental one makes the day go better and the view of the sea nearby is an added extra!!

"Wonderful hotel"

4
Dawn H, Birmingham, United Kingdom 26/06/2016

This was not our original hotel on our recent visit to newquay. We turned up and asked if they had any vacancies for a disabled person. The front of house staff could not have been more helpful. They offered us a sea view room on the first floor and went our of their way to make our stay welcoming. All throughout our stay they were very helpful. I would definitely recommend this hotel

"Hotel Bristol - Excellent position"

5
WJSimpson, Worcester, United Kingdom 22/06/2016

Hotel Bristol is located on the outskirts of Newquay with outstanding views across the bay from Tolcarne Beach - beautiful with the greensward on the cliffs in the foreground. From the moment one makes a reservation to the time one leaves the friendly, efficient service from all members of Staff is unequalled! My wife and I have stayed at Hotel Bristol on numerous occasions since the late '90's. More recently our friends have joined us on five day Leisure Breaks - often taken in June and late September. The Sea-view Rooms are comfortable, well-equipped, as one would expect from a Best Western and the views are wonderful - gazing out to sea and watching surfers skilfully negotiate the rolling waves, Nothing is too much trouble for the Staff with those in the Restaurant especially friendly and welcoming! One has privacy, being comfortable seated at tables and the service is exceptional. The menu changes daily with a wide choice for all tastes - delightfully presented. There is a large, tarmac surfaced Car Park at the rear of the hotel with plenty of spaces for visitors. Being family owned, one has the personal touch - meeting Mr & Mrs Young, who frequently dine with hotel guests in the evening. Clearly a top grade hotel – a and we look forward to our next Leisure Break in the autumn. Bill & Mary

"Great Location"

5
Paul C, hereford, United Kingdom 19/06/2016

The Bristol offers good accommodation in a SUPERB location, the Staff at ALL levels are well presented and make every effort to ensure your stay is as good as it can be. We stayed for 4 days and had no issues with the car parking the lift was very handy after a long day enjoying the beach across the road or a walk to Fistral beach to watch the surfers. REALLY enjoyed the stay thank you to the Bristol Team

"'BEST' WESTERN FOR A REASON"

5
Mr G M, LOWESTOFT, United Kingdom 17/06/2016

This beautiful old hotel in the quiet seaside town of Newquay, served us well. The staff were all friendly and helpful, and although the rooms looked a little tired, given that it is an old hotel, were perfectly comfortable and spacious. The pool and other facilities came as a pleasant surprise. The food was excellent, and served fresh and hot. The breakfasts were enormous. Overall, I think we chose an excellent hotel to holiday in, and we would like to thank everyone concerned.

"Costa del Newquay"

4
Rob T, Peterborough, United Kingdom 15/06/2016

Just had a few glorious days staying at he Bristol Hotel. A bit old fashioned but excellent service, food and wine made it very worth while and great value. Of course - good weather made swimming in the sea superb, followed by a drink watching the sundown. Special thanks to the sommelier.

"Warning this hotel is nothing like how it is advertised online!!!!"

2
Dawny2333, Swindon, United Kingdom 15/06/2016

We booked this hotel in Newquay for a 4 night stay. On arrival we were surprised how old it looked compared to their website. We arrived early, so we parked up and went into Newquay. The location of this hotel is really good looking over tolcarne beach. When we returned we were given a room and we had booked a seaview as we were so close to the beach. Well we were so shocked, the room was so dated. It was like walking into something from the seventies. the decor was appalling, chip board bland wall paper all over, horrible flowery curtains that looked like they needed a wash, and the view was blocked by scaffolding!!!!! The bathroom looked awful and dirty and the lighting was poor. Straight away we went down to reception and said this is not what we have booked. Do you have any other rooms? They offered us two others to look at, but these were not the rooms they were advertising on their website. The ones that had been updated already had guests. We went back to reception and we said we are not sure about staying here. The nice receptionist said she would hold our room if we wanted to cancel and stay elsewhere. So after driving 3 hrs and 200 miles we tried to phone a few places to get somewhere else but last minute in Newquay the other places on offer were expensive or fully booked. So we stayed at this hotel for 1 night and came home the next day. Our 4 night break away ruined. Wasted money on petrol. And an expensive night at £159, when the standard of this place is not of an hotel, more like a 3 star b&b and should be no more than £50 a night. I understand the hotel is going through a period of updating there rooms, but they really should not advertise this hotel until the upgrades have been done. The staff were lovely and I felt sorry for them, but they did not seem shocked by our comments, I have a feeling they have heard it all before.

"Charming, clean and old fashioned values"

4
Fliss A, Penzance, England, United Kingdom 14/06/2016

Charming, clean and old fashioned values - I repeat this because there is nothing wrong with a place having old fashioned decor and design, infact its lovely to see a place that has character, history and is different to the standard boring fare of modern day design in hotels, where you could actually be anywhere in the world. So I enjoyed very much my stay at the Bristol - I had a sea view room, huge bed, everywhere was clean and tidy, reception staff attentive and efficient. And the food, including breakfast and evening meal was great - the service to table with hot food and drinks was faultless. Excellent value.

"Stuck in the 1980's"

3
User 13/06/2016

Needs a lot of improvement to bring it up to date. Had to stay here due to a business trip. It would not be a hotel of choice. It needs to move on. Lots of improvements required. I would not mind if it was priced fairly to match the standards provided. Yes good setting. I imagine it was well presented;around 30 years ago when it was last decorated. Evidently, no money has not been spent on it ever since. Prices need to be more budget, as it is just not worth the money they expect you to pay.

"Brilliant, despite first impressions"

4
User 13/06/2016

My first impression of the Best Western Bristol Hotel in Newquay was of faded glory. Nothing wrong with it, but just a little bit, well, tired. HOWEVER, the Staff were unfailingly delightful! They made it a pleasure to stay here, and I would recommend it. Lovely sea view, nice room, residents' sitting rooms etc. The evening meals in the restaurant seemed quite expensive, but there was a good range of Bar Food at much lower prices. Resident's Parking at the rear of the hotel, although a lot of drivers without Blue Badges used the few Disabled bays. Grrr! My only complaint would be that, in 2016, ALL hotels should have at least 5' beds!

"Outstanding location, value and service"

5
John D, London, United Kingdom 04/06/2016

Hotel Bristol overlooks the Tolcarne Beach and is just a few hundred yards from the other beaches, town and harbour. Book a room with a sea view if you can because it makes you feel good every time you look out of the window. The food is good with at least four choices for the evening meal and is really good value if booked as part of a package. There is also a delightful bar for a pre-dinner drink. The staff are exceptional and go out of their way to ensure you enjoy your stay. My wife requires a gluten free diet which they accommodated without difficulty.

"Great Staff "

5
Scott B, Grimsby, United Kingdom 01/06/2016

Hotel right next to beach just across road . The staff here were really helpful as one of our party needed to go to A&E printed off maps and told us how to get there asked how she was getting on when we got back and lent her a walking stick for duration of stay . Bar staff really friendly and have a wealth of knowledge of hotel and area . Our room was over looking the beach with excellent views hotel full of period Art Deco features that have not been lost in recent upgrades . Sit down breakfast order what you want didn't have dinner so can't comment . Small swimming pool at back good for a nice swim if to cold for a dip . Would definitely come back

"Lovely"

4
Melanie S, East Midlands, United Kingdom 31/05/2016

My husband and I stayed here for 3 nights over the bank holiday weekend. We had a sea view room which was very spacious although the bathroom was a little dated ( the suite was yellow!). The maid came in everyday and everywhere was spotless. The dining area is light and airy and you are shown to your table and the full English breakfast was delicious. The location is perfect as only a few minutes walk into the main town with plenty of shops and pubs etc. Would definitely stay here again.

"Lovely and peaceful "

4
Dazcliff, English Riviera, United Kingdom 30/05/2016

A lovely old style hotel. We did find the dunning prices were a little steep but the bar prices were more affordable. There is a lovely sauna and pool. The bar man Luke is a diamond, so kind and friendly and nothing is to much trouble for him!

"Great staff"

4
User 27/05/2016

Although this hotel is quite old and looks a bit tired in parts, our stay was made memorable by the helpfulness of the staff. Our room was comfortable tho I do wish hotels would install 5 foot beds as standard these days. We had a lovely sea view as requested. Luke the bar man was helpful and friendly beyond expectations, he was a delight. Felt that the hotel residents were a bit 'pushed out' when a wedding was held in the hotel and our accompanying friends did find their room quite noisy until midnight. The staff did offer to change their room but this did feel like a lot of effort for one night. Would certainly stay here again though if in the area. Overall it was a very pleasant experience.

"The staff at the hotel gave fantastic service"

4
User 19/05/2016

The staff at the hotel gave fantastic service. We were a party of golfers and several made comments on how welcoming the staff had been and what wonderful service they have given. Great location close to the town but not to close. Great views and walks directly outside the hotel. The hotel has charm and character in line with its age.

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
Thanks for posting a review about your stay. We are pleased you had an enjoyable stay with us for your golfing break.

"Excellent Hotel"

5
Amelia R, London, United Kingdom 17/05/2016

This is a lovely traditional English hotel. White tablecloths at breakfast. The staff are excellent and really do want you to enjoy your stay; they work as a team: restaurant, housekeeping, bar, reception and the ever-cheerful maintenance man. Nice pool. If you like your hotels all plate glass and shiny chrome; if you like nightclubs and rowdy bars with nightly entertainment this probably isn't the place for you. But if you like good food, good service, tranquillity and just a nice place to be, the Bristol is just right.

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
Thank you for taking the time to post a review. I am delighted you enjoyed your stay with us and hope to welcome you back soon.

"Lovely Weekend Break"

5
ChloeBee123, Aylesbury, United Kingdom 12/05/2016

Myself and my boyfriend stayed for 3 nights at Hotel Bristol and had a lovely stay, the room was clean and comfortable and had a great view of the sea, really good shower and nice selection of tea/coffee. The restaurant is really nice and the food and service was amazing. All the staff we encountered were super friendly and helpful - Christine at reception was a stand out as were the gents on the bar during our stay (I'm really sorry I can't remember your names) they gave us great dinner recommendations and Christine helped us with bookings and cabs. We had a lovely time, thanks so much (from Chloe and Thomas)

"Lovely stay"

5
Louisa9395, Leamington Spa, United Kingdom 06/05/2016

We stayed as a group for a charity walk and found the staff there extremely helpful and kind. The hotel was in the process of being refurbished but mostly it was great. My room was a little hot but that could be remedied by turning off the heated towel rail. The best part though was the food, we ate there both nights and the menus were excellent. The staff were also really kind and attentive.

"Dirty Horrible, avoid like the plaque"

1
mjswansea, Swansea, United Kingdom 05/05/2016

Avoid this hotel like the plaque, hairs all over the bed, horrible moody staff, food disgusting, dated like something from a scene from 1837, toilets on first floor had not been cleaned for a year at least, smell was disgusting, I would rather sleep on the beach in January than stay here, do not ever go to this hotel ever you will regret it, if you have booked already then cancel as fast as you can.

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
Your review has shocked me as it is in complete contrast to other recent reviews that we have received. Obviously it would assist us if you could provide your room number and date of stay in order for us to remedy matters appropriately.

"Short family break"

5
bibbly99, wales 02/05/2016

i booked this at the last minute, Whilst the hotel is rated only as 3 star it probably warrants a better rating and when full refurbished it may get that. From checking in to checking out the staff are excellent. Nothing was too much trouble and all done with a smile and happy to help attitude. Swimming pool ia a plus and we used it a lot. Restaurant serves good food with excellent service. Luke who served drinks was excellent. Rooms are large, maybe a little dated, they are clean and the sea view was excellent. Bar is good prices are hotel average, service excellent. The Hotel is under going a refurbishment, it did not effect our stay. Will book this hotel again the next time we travel to Newquay.

"Excellent service"

5
CARLA T, Cornwall, United Kingdom 25/04/2016

I was here for a wedding. Nothing was too much trouble and the food was outstanding. I particuarly enjoyed the mini fish and chips in the evening. I loved the hall for the evening. Large venue where you could sit and get away from the noise if you wanted and still all be together. i would definately recommend this hotel for a wedding reception,

"Afternoon Tea"

5
claireHayling_87, Hayling Island - claire_bruce_87@hotmail.com 24/04/2016

We had booked afternoon tea for our arrival in Newquay as we were staying just down the road. On our arrival we were greeted by a very friendly lady. We had booked for 5pm but arrived early and our table was already set up for us. They knew we were bringing our baby and lots of thought went in to this from them. We had a highchair already set up along with a child's place setting all with suitable tableware. The afternoon tea was great and for a good price. All tasted very fresh.

"A Great Short Break."

4
User 22/04/2016

Yet again we've just had a wonderful 3 night stay at the Bristol.The staff and food are great and even though they are upgrading some of the rooms there is no inconvenience. We will be returning later in the year to have the whole experience over again.

"Very good location, great hotel"

4
234mel, Austria 20/04/2016

Was there several times, and always love to go back, stuff is very friendly and helpful ! Food is amazing and the nice stuff and silver service makes it perfect ! Rooms are nice and proper. View over Newquay amazing and the sunsets you can see , unforgettable!!

"Comfort, Relaxation and Good Food"

5
PaulFabia, Dover, United Kingdom 20/04/2016

The hotel Bristol at Newquay offers some of the highest standards to be found in this north Cornish seaside resort. Located at Narrowcliffe on the edge of the town the hotel Bristol offers relaxation, comfortable en suite bedrooms and excellent food in a superb dining room. Staff are friendly and efficientfrom Reception to bar to dining room, The hotel has been in the same family for 90 years and many guests return time and time again which speaks volumes for the popularity of the hotel.

"Good friendly hotel"

4
linda j, Royal Tunbridge Wells, United Kingdom 20/04/2016

Some rooms have been refurbed whilst others look tired. Bathrooms clean but could be updated. Excellent staff. Very good food, plenty to choose from. Good car parking at rear of hotel. Lovely beaches within walking distance. Indoor pool needs massive refurbishment.

"Remarkable service"

4
Tintarello, Aylesford 19/04/2016

The hotel was what you would expect for its age, but nicely looked after, Comfortable seats in the common areas as well. But the service at table was amazing. We had a round table with a group of 10. We all chose differently from the menu. The meat/fish/etc came out with very little delay - hot on hot plates - and the whole table was served, including the veg silver service within one minute. Now if they can do it why can't anyone else? This was the first and only time I've seen it done like this.

"Great South West Base"

4
ACFLMR, Leeds, United Kingdom 18/04/2016

Excellent hotel (a little dated but refurbishment works on the way) Staff are really helpful and informative. I have used this hotel for both business accommodation and also for family accommodation, it is an excellent central point from which to explore the south west areas of interest. The hotel is steeped with history with an overview available to digest. The food and service in the hotel is also excellent. Thanks for looking after both me and my family.

"Best In The West"

5
avirips, Gosport, United Kingdom 07/04/2016

I just knew this was going to be a great experience from the moment I entered through the back door. But it wasn't great - it was superb! The staff were unfailingly helpful, cheerful and willing, and I really believe that nothing would have been too much trouble. My room was supremely comfortable and well appointed, and yes, the bathroom could have done with a little TLC especially in the tap department, and yes, I too had to play the shower game - but it was fun and I like a bit of a challenge now and then! Overall, I don't think I've ever had a more comfortable stay. Hey I had real sash windows that really opened! The food was simply sublime -there is no other way to put it. Tastes, flavours and textures from superlative quality ingredients carefully and exquisitely prepared. And all served with care and a willing smile. A special mention due for Luke, who patiently assisted me with a choice of wine for my dinner which resulted in the mutually beneficial sale of two bottles from their bin end sale - well done son! Would I choose to stay here if my business wasn't paying for me to? You bet I would! And I would heartily recommend it for you too if you need to stay in the area of Newquay. This is a hotel with style and traditional values, and yes it is a little more expensive than your Jurys, Copthornes and better 3 star locals, but only a little more expensive. And what price quality?

"Lovely staff!!"

5
Claire B, Bath, England, United Kingdom 16/03/2016

The staff were amazing and made us feel very welcome. They couldn't do enough for our little sausage dog Cilla. The breakfast is also very good. Lovely views and walks, so handy for the dog. Thank you again!

"Comfortable, friendly hotel"

4
Charlotte I, St Agnes, United Kingdom 02/03/2016

Stayed here whilst also using the conference facilities. Yes the hotel is a little tired and fittings dated but they are currently doing refurbishments (quietly and unobtrusively). Room was large, clean and with a comfortable bed so slept well. Food in the dining room was good. Breakfast very good. Staff were all friendly and helpful. View of the sea from the bedroom and dining room was great. Would stay again if needed to be in Newquay.

"Great staff, average room"

3
Mike B, Coventry, United Kingdom 28/02/2016

Really friendly receptionist and a great breakfast. But the room was average. The shower was either boiling or freezing and I gave up when the shower head fell off the wall! (Broken bracket) The bed was clean but the decor a little dated. The bar area is large but again a little dated. Reduced Winter price seems about right

"Rooms are average but the staff are first class"

3
Sharon C, Rochester, United Kingdom 27/02/2016

My husband had a last minute work commitment so we had trouble finding a room and this hotel had availability. We have stayed in Best Westerns abroad and they've been excellent. I was a little anxious due to the mixed reviews. The building has been added to over the years and was not purpose built and this shows with the many narrow corridors and strange room numbering! My first thoughts were 'they need the hotel inspector here to work a miracle'. It is apparently being refurbished, although I could not see signs of this. Our room was functional and very clean, although dated. The hotel definitely has an old fashioned charm that grows on you. The staff are amazing and are so courteous and helpful. We had a cooked breakfast, which was excellent, and sat at a table looking out onto the cliffs and sea. It was good value for money, a little shabby, only 10 minutes walk into the town centre and very near the beach. I'd stay again, but only if I couldn't find something a little more luxurious and streamlined.

"February break"

5
hilarymedcraft, Newport, United Kingdom 25/02/2016

My partner and I plus his parents have visited the hotel in January or February for several years. We are always greeted on arrival as they remember us and ALL the staff are very friendly and helpful. We have stayed in several rooms but my favourite was the Turret room but they have always accommodated us with a sea view rooms on all our visits. Although the hotel is beginning to look 'dated' it is always warm, comfortable and very clean.

"Perfect Family Break"

5
Anne-Marie S, Cheshire, United Kingdom 24/02/2016

We stayed at the Hotel Bristol with our 2 young children for 3 nights, we had a large family room with a sea view. The hotel was beautiful and very child friendly, the staff were extremely welcoming and helpful, the food was delicious. The hotel is in a fantastic location opposite the beach and a short walk into the centre. We would highly recommended and would defiantly stay again.

"Very Comfortable stay"

4
Rose C, Maidstone, United Kingdom 24/02/2016

We have just returned from 4days at the hotel and was thoroughly satisfied with the warm friendly service we received. Yes the rooms are dated, but very spacious, clean and our room was of a very good size, l wouldn't hesitate in visiting the hotel again

"Short break"

5
Mike B, Dartford, United Kingdom 23/02/2016

We have stayed at this hotel on many occasions. The staff are always polite, cheerful and willing to help. On this visit we were given our room. We unpacked and went for a walk. On our return the receptionist asked if she could move our room. Her reason was that she noticed that we were not part of a very large black tie event. Our room was above the ballroom and she was concerned we would be kept awake. We were given the best room in the house! Stay here, you won't be disappointed.

"Perfect Couple of days"

5
User 13/02/2016

If you want a couple of days away to relax and recharge the batteries then the Hotel Bristol in Newquay is just perfect. Its a family hotel and you are greeted at Reception with a welcoming smile and efficient service. The rooms are lovely and clean with comfortable beds and you even get biscuits with the tea and coffee. Add to that views from the windows over the green Barrowfields and the beautiful Tolcarne beach. There is everything you could want on the breakfast menu and you can either eat in the restaurant in the evening or more leisurely in the bar. It's an easy walk into Newquay and with all the beautiful sandy beaches you'll have a job to choose the best one. Altogether a perfect couple of days and highly recommend a visit.

"Overnight Stay"

5
Bill S, Newquay, United Kingdom 09/02/2016

We stayed at the Hotel Bristol following a Black Tie Dinner Event. The hotel was great value for money, with a nice spacious room and large bathroom. The facilities were great with old traditional service values thrown in.

"BOOK AT YOUR PERIL"

1
michael J, Newton Abbot, United Kingdom 07/02/2016

The Best Western Hotel Bristol on arrival given room key made our way through freezing corridors to our room only to find a dank , dated room stuck in the 70s with wood chip wallpaper 1 power point a small tv and inadequate lighting and heating. We cranked up the heating but it took the entire weekend to get the room bearable. Then to top it all off a function on the Saturday evening which is when we found out we were on top of this disco and were bombarded with noise until 1.00 a.m. when we complained we were told there were no other rooms available, although the guest of the function who stayed had rooms away at the other end of the hotel ?. A local told us that the hotel survive on functions and had a bad reputation for guests who stayed which was exactly what we found with extortionate prices for food dinner 1 course pork or chicken roast and 3 veg £20 whilst no selection on 1st breakfast when in the small dining room and a choice on next day when in large dining room, then to cap it all they tried to charge me for the inclusive breakfast.In the potted history of the hotel they are proud of the fact that the hotel has been owned by the same family for 80 plus years which is probable when it was last decorated and they received the 3 star rating which has never been challenged since. The staff are lovely but do not stay here you would be better off picking a local b&b it is sure to have better facilities, food, comfort and décor, or any of the budget hotels who ffer better value and comfort rather than book in RUN FOR THE HILLS.

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
On reading your review my heart sank. How could we make it any worse? It was obviously human error on our part to allocate your room near that function room for which I am very sorry. It didn't help that we have a number of rooms out of service due to our refurbishment. I'm also disapointed that the room was not warm enough for you. We have recently installed a new boiler which other guests have commented does make the hotel much warmer. I wish you had mentioned this during your stay when my team would have taken action to remedy matters. No hotelier wants any guest to have a bad stay and I urge all readers of this site not to suffer in silence when things aren't right - tell someone immediately. I deliberately put my mobile number on our bedroom comment form so guests can call me. I will respond more fully to your comments by post.

"dated, tired , depressing , in desperate need of updating"

2
smk_045, Kent, United Kingdom 29/01/2016

The hotel is very dated and tired. Considering its a best Western hotel I was very disappointed upon arrival. The rooms decor is like stepping back in time to the 1960s. Some serious funds needs to be considered to update the whole hotel. The location is very good being situated on the seafront. The staff were very accommodating and helpful. However, I checked out within 10 minutes and relocated to another hotel as there was no way on earth is could spend the night..I would like to mention I was not charged which I would imagine would not be the case at other hotels.

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
It is disappointing to learn that you did not like the room you were allocated. I am having difficulty in agreeing with your description of the decor. The furniture is solid wood from a reputable hotel manufacturer and this design is still one of their available ranges. I'm sorry you also did not notice the new bed and other recently purchased fittings. It is also a pity you did not accept the offer of viewing alternative rooms to find one to your liking. There is always an opportunity to spend more and I am pleased to say that by Easter we hope to have completed the refurbishment of 14 bedrooms, upstairs corridors and a ground floor lounge.

"Great location"

3
Haydn D, Coventry, United Kingdom 28/01/2016

Situated on the seafront the hotel is wonderfully located. I was only staying one night, but I was most impressed with the room size, it was more like a suite. The TV was rather small but the WiFi was very efficient. I ordered a "special" from the bar which was an overcooked lasagna which was very disappointing. However the Cornish breakfast was very excellent. Good quality and piping hot. An additional bonus was the car park at the rear. As others have commented the hotel is in need of some updating, but I would certainly stay again.

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
Thanks for posting a review about your recent stay with us. I'm sorry that you meal in the bar was not to your satisfaction - I have already spoken to our Chef. It was good to hear that you thought the Breakfast was excellent. I am pleased that you will consider visiting us again as on your return you will notice the efforts of our winter refurbishment.

"Excellent value and location"

5
Mike_SC2014, Norwich, United Kingdom 18/01/2016

I recently stayed in the Hotel Bristol on a work trip and was really pleasantly surprised by the hotel. Although some of the decor was a little dated everything worked and my room was clean, spacious, quiet and warm. I actually really like art deco so the original features of the building were a positive for me. I arrived back at the hotel late hoping to get a drink. The bar had closed a little early as it was a quiet night (completely understandable) but the barman reopened just to get me a drink - really beyond the call of duty!

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
Thanks very much for posting a review of your recent stay. I am please you enjoyed your stay and our Art Deco features. We are begininng the process of refurbishing some bedrooms and public areas whilst trying to be respectful of our 1920's heritage.

"Christmas party"

4
mptpacific, St Austell, United Kingdom 10/01/2016

Really enjoyed our stay here. Although it was for one night and a Christmas party everything was good. The room was quite large and had great sea views and was very clean and warm. The Christmas meal sw god an served as silver service which was a pleasant change from helping yourselves and trying to be polite!

"Thank god for the staff !!!!"

4
Matt L, Saltash, United Kingdom 03/01/2016

Walking through the front door was like stepping back in time, not quite Downton abbey but the finest 70's decor. The hotel is in desperate need of refurbishment with the ageing decor and facilities struggling to meet the needs of a modern traveller. However, the rooms were very clean, warm and comfortable. High quality bedding and basic tea/ coffee making facilities. Our room was equipped with the biggest bathroom i have ever had in a hotel (albeit brown tiles on the walls and floral wall paper on the ceiling, held up with drawing pins ) The breakfast was second to none, the Full Cornish is the one to go for .. Please don't misunderstand me the staff were superb and operated in a way that would be a credit to a 5* London hotel. The Hotel is located within a 5 minute walk of the main town centre where night life and plentiful restaurants can be found. Other positive notes Free carpark. Free WIFI. Hair driers in each room. Tea and coffee making facilities.

"Another Wonderful Stay"

5
Patterry37, St Austell, United Kingdom 24/12/2015

We have been to the Bristol for many years now and each year we see an improvement. Really friendly staff and service. The food in the restaurant has been superb. We stay in a disabled access room and this year with the upgrading of the heater system made our stay perfect. There is only one fault, the disabled room is the furthest from the lift!

"Christmas Party Night"

4
Sue B, Truro, United Kingdom 19/12/2015

Great night out for the price. Food was great, beef melted in your mouth!! Food was all piping hot and when you are serving so many (about 200) at the same time - that is really good going. Yes the decor is a bit dated but the rooms are clean and spotless. Will definitely be back!

"Christmas party"

3
jo2802, Cornwall UK 17/12/2015

We visited the hotel for a works Christmas party. The hotel is quite dated. There were a lot of staff and the food was served promptly and was hot. However, as a Christmas menu it was dull. The starter was tasteless (Camembert in filo pastry) the main course meat looked processed, all square shaped and 2 slices, plain carrots, Brussels, mash and roast potatoes, nothing festive about it, then chocolate terrine (basically a slab of chocolatey goo, which was rich, but no cream, ice cream offered with it, so I asked and was brought some cream, I would not have been able to eat it without it, mince pies, coffee and a chocolate. Sadly I then got a massive headache so we didn't stay for the disco.

"Christmas Party"

4
User 12/12/2015

Great staff and service on our Christmas party night. Food was very good and nice to have silver service. Bed comfortable and large bathroom. Only negative comment is the dated decor. However clean and tidy. Would go again.

"Where was Poirot?"

3
Peter S, Tewkesbury, United Kingdom 03/12/2015

Stayed at the Bristol last week. Don't get me wrong, the Bristol is a lovely hotel with very friendly staff but it is looking a bit dated. Also, given the time of year,it wasn't't very busy so I kept expecting to bump into Hercules Poirot around every corner as it reminded me of a set from the detective series. Food was good, breakfast was very good but maybe a bit more on the plate but all in all, a very nice stay and room 352 is very comfortable. Come on Great Western, give the hotel a bit of a make over and the attention this grand hotel deserves or at least do something with the staircase carpet!

"Good hotel"

4
Shaunchatteris, ely,england 03/12/2015

Stayed as a coach driver,had a 3rd floor room,very large double and single bed,sea view room,was very windy but glazing coped well,staff friendly,bar ok,breakfast good,swimming pool ok,big function on in another room and all of a sudden invaded in bar by people who had had to much wine with dinner,should have a separate bar for them,,15 min walk to main town,tesco express near by,in summary good location clean comfortable and good staff,

"Warm welcome, great position, lovely view and well trained staff."

4
Bea D, Bath, United Kingdom 23/11/2015

Spent the weekend at a dance event and the hotel did everything they could to make it enjoyable for us all. We were scheduled to eat dinner every evening together and it was well organised, food all came out at same time, hot and delicious. The service was excellent. My room was lovely and warm and had a fantastic view of the sea, which was very dramatic during the storm that was blowing outside! The bathroom was a bit tired but clean and there was plenty of hot water. Main ballroom is mirrored and a good size. That and the smaller function room have well maintained sprung wooden floors. Breakfast had loads of choices and was up to standard expected. Parking is at the rear and if full there is a public car park within minutes, which you do not have to pay for provided the hotel has your reg no. This hotel is not 'posh' but it is comfortable and nicely decorated. The plaster worked ceilings are beautiful.

"Average at best"

3
Rob D, Bristol, United Kingdom 22/11/2015

Tried this hotel while away on business, the room and decoration was very tired, bathroom suite didn't match, mixture of white and yellow fixtures that would have been exceptable in the 80's. I felt that the premium price charged wasn't in line with the quality of hotel. There are much nicer hotels for the money. The breakfast and location were good to end on a positive!

"Service is everything "

4
Tom M, Exeter, United Kingdom 18/11/2015

Good hotel, had a fantastic room on the top floor with a living room with bay windows overlooking the Newquay cost. Slept very well and breakfast in the morning was lovely served by a polite and professional assistant restaurant manager (sam) I think.......Didn't dine in as it was quiet and not many people in the hotel but could have been persuaded to by the staff if they tried. Overall very good stay. Hotel is dated but the room and service made up for it

"A Clint Eastwood film classic"

2
clive b, Manchester, United Kingdom 15/11/2015

Where do I start The good. I had a front facing room overlooking Newquay beach view was fantastic, the breakfast staff and food was very high quality and enjoyed. The bad The hotel although is of a historical age it looks tired and neglected it is in desperate need of a fresh look. The ugly The bathroom wallpaper was peeling off, can't understand why you put paper in a damp atmosphere botch repair over bath and shower unsightly, the cold water never turned to cold. The bed although comfortable was shakey It's a shame this could be a lot better if money was invested but can only assume due to tourist trade in summer were people would be turned away from the door there isn't the incentive to do anything

"Event dinner"

5
345andy789, Cornwall, United Kingdom 09/11/2015

Thoroughly professional service. The dinner for 90 of us was superb, the service was efficient and happy and the restaurant manager was excellent. Guaranteed top class results. Comfortable rooms and proper breakfast.

"Tiny lift, early morning noise."

3
JaneB77777, Kidderminster, United Kingdom 07/11/2015

Needs a facelift for a non budget hotel. Bed comfortable enough, very small old fashioned bathroom (no bath). Stayed 2 nights and woken both mornings before 7am by people walking passed the room as the floorboards creak so badly!! Poor lighting in room for getting ready ladies. Breakfast the first morning was fine, no self service at all though. Men may prefer larger portions! The 2nd morning the breakfast venue changed as due to the function we had attended the previous night at the hotel, there were more people, so the function dining hall was used and there was some self service (cereals & juice). On entering our party of 4 were asked to sit separately to avoid using another table, which i declined!!! Burnt toast too! The function was for 150 people and the seating arrangement was cramped to say the least. The food served was ok though. Wine choice not great, who doesn't have Zinfandel these days?? Hard work with the suitcases, the lift holds 2 people and there are quite a few stairs to negotiate.

"Great service"

4
Vernon L, Stafford, United Kingdom 05/11/2015

Business stay, first time here. Cannot complain about the value for money. Place does need a bit of tlc but you get what you pay for! Service from staff was excellent. Car parking at rear. Free wifi, good breakfast. Great view if you get a sea front facing room.

"superd time at this hotel"

5
Elizabeth H, Leicester, United Kingdom 01/11/2015

Having accompanied my 90year old uncle on what was his 64th year visiting this hotel, I am truly impressed with the excellent standards the young family continue to maintain. Amazing sea views outstanding food and a warmth of welcome that is second to non. We will be back.

"Pet Friendly"

5
Mel V, Derby, England, United Kingdom 01/11/2015

A great stay at the Best Western in Newquay. The staff were extremely helpful and very friendly. Felt relaxed and comfortable about our two dogs staying at the Hotel with us, Perfect location , next to the centre and across the road from the beautiful beaches, Décor a little dated but clean and comfortable and ideal for the purpose of our visit

"Large room with magnificent sea views"

4
Colin O, Lyme Regis, United Kingdom 29/10/2015

We booked a superior room as it was a special celebration and were not disappointed as it was huge with amazing views of the sea and surfers. Although the swimming pool was basic, I had 2 fabulous massages by Sue. Would return again.

"October 2015 Holiday"

5
User 26/10/2015

We have just enjoyed a two-week holiday at the Best Western Hotel Bristol. We absolutely love this hotel and it is our second home. We first started staying there in 1959 when we were just two years old. The hotel is a lovely old building with long corridors and beautiful rooms, most of which have spectacular sea views. The staff are so friendly and professional and many of them have worked there for years. We have not been abroad for years and years but we stay at The Bristol twice a year. Well done to all the staff, Caroline, Linda and Dawn in the restaurant, and the restaurant managers, Lucaz and Sam, and Glenys, Angie and Alison on Reception. We are already counting down the days until our next visit in March 2016.

"Dated but very good value and excellent staff"

4
Rattler52, Lymm, United Kingdom 18/10/2015

I've used The Bristol on a few occasions for short term business trips. Like most hotels in Newquay, it is a bit dated. But all the rooms do have all you need, comfortable bed, tea/coffee, good wifi etc. Rooms do need updating as does the public rooms. Excellent breakfast, order what you want. All staff are more than helpful.

"Nice view of the sea"

4
John K, Yeovil 15/10/2015

The hotel is in a good location just at the top of the town and is in easy walking distance to all Newquay has to offer, with beaches walks shops and pubs etc. all within a short walk. The room was a bit tired as was the bathroom but the location made up for that and the staff were very helpful and friendly.

"Great Staff"

4
John A, Chepstow, United Kingdom 12/10/2015

A nice older type of seaside classic hotel. Very welcoming and well presented staff Great food and great bar Excellent location for nice long walks outside Newquay. Car parking good. Lots of interesting events go on at this hotel Game preservation meeting, Murder mystery weekends and so on. Well worth a visit

"Good English hotel"

5
psnh, Leicestershire, United Kingdom 08/10/2015

Ok.... This is not a modern hotel but it oozes charm as a classic English holiday hotel. The carpets may be threadbare in places but the service from all of the staff and the quality of the food could not be faulted. Excellent !!!

"Not that great"

3
peter102110, London, UK 02/10/2015

Sometimes I wonder how a property ends up with such a high TripAdvisor rating and the Hotel Bristol is one of those cases. The hotel was probably fairly grand 30-40 years ago, but it is pretty run down today, with depressing rooms and hallways. The location is good, right on the seafront with lovely views. Parking is easy and free. However, the décor is decidedly garish (floral prints everywhere), the carpets have not been changed in a while and the corridor leading to my room really stank. The WiFi doesn't work (for me or about six colleagues in different rooms). My room was unusually large, but this made the age and incongruity of the fittings even more noticeable. You could hardly see the TV from the bed (tiny) and the bathroom was really basic. I understand that the investment needed to return this place to its former glory would never pay back, but simple things like proper glasses in the bathroom rather than plastic ones, staff folding towels that one has left on the railing to be reused or providing proper toilet tissue rather than the cheapest strips of paper ever seen would help! Staff were generally friendly and helpful, although the restaurant staff were trying so hard to come across like they were waiting at a five star hotel it was comical given the surroundings and poor quality of what was being served. The breakfast buffet could definitely do with some healthier choices and fresh fruit! I suppose all of the above could be forgiven if at least the hotel was good value, but to pay over £100 per night for B&B outside the main season and have to deal with the above just struck me as pretty poor.

BWHB, Managing Director at BEST WESTERN Hotel Bristol, responded to this review
Thanks for your review. Many valid points expressed which I would be foolish to challenge. We have always re-invested as much as possible but you will be pleased to know that we will be accelerating that process with a major refurbishment programme commencing this autumn. At least 16 bedrooms will be revitalised by the spring plus some of our public areas too. We welcome comments from all guests so that we can get a feel for their concerns.

"Super Sunday Lunch."

4
wudgy40, Plymouth, United Kingdom 22/09/2015

My sisters and I were fortunate enough to win Sunday lunch for two ( which was donated by the hotel ) at a charity ball. The three course lunch was beautifully presented as well as being very tasty, the staff polite and attentive. We were lucky to have been given a table next to the window so had a wonderful view of the bay which was full of activity. We can definitely recommend this hotel/restaurant for the first class service we received.

"Above & Beyond Service"

4
User 17/09/2015

While the hotel itself is a bit tired and needs to upgraded, it is in a good location with views of beach and surfers directly across the street. The one thing that really impressed us was that we forgot an item in the room and realized it after checking out. We called the hotel to ask if they had found the item and if it was possible to have it shipped back to us. Without hesitation, they agreed to ship the item back to us, which was outside of the UK. And not only did they ship that item, but they also shipped another item of ours, which we left in the room and were not aware of doing so until we received it in the post. We are very thankful for their honesty and generosity with the international shipment at their cost. We would stay there again, but would like to see an upgraded hotel next time.

"Classic English Hotel"

5
Vince T, Chelmsford, United Kingdom 17/09/2015

Cannot really fault the hotel, the staff were really friendly and helpful, the food was great, the service excellent. My only gripe was that the room we stayed in (great view overlooking the bay) was a bit tires an '70's emulsioned artex on the walls, but this did not deter the great 6 days we had there

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