Best Western Hotel Bristol, Newquay

Just returned from a lovely 3 night 'Breaks by the Sea' stay that was excellent value for money. This offer included 3 breakfasts, one evening meal, one bottle of prosecco and one cream tea. All this for £289 which is very reasonable. We also had a complimentary room upgrade to a seaview room so this was a bonus. We couldn't fault anything but just wish that the bar was a bit busier in the evenings so as to create a nice atmosphere. We will return.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for your glowing review of your recent stay with us! We are thrilled to hear that you enjoyed your stay with us. It's so lovely to hear that you enjoyed our new package too, this has been very popular! I am delighted that you had a great experience at the hotel and that you are looking to stay with us again soon. We would love to be able to welcome you back when you are ready for another get away.

Good three star hotel. Good position just outside town. Parking at rear is ok. Clean everywear but hotel needs refurbishment in some area's. Room 350 is a Gem. If you upgrade from standard. Great breakfasts self serving. Pool small but adequate.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your review of your recent stay with us. We are delighted to hear that you thought the hotel positioning was great and that you enjoyed room 350 - It is an absolutely stunning room. Our Chef will be thrilled to hear that you enjoyed our breakfasts! We do hope to welcome you back soon.

Lovely "old style" hotel with grand entertainment rooms if you want one for a wedding reception. We felt our room rate was very competitive. Our evening meals were very good and not over-priced. Well done all staff members involved in our visit.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful feedback! We are delighted to hear that you thought your stay was great value for money and that you had such a positive experience with our team. They will be happy to hear your feedback. We do hope that you come back to stay with us again soon!

A unique old hotel with great service. The indoor swimming pool, super convenient parking and warm, welcoming staff were highlights. The bed was giant but the soundproofing of the room wasn't super. Overall this was great value for an excellent location. If we stay again we may try to ask for a quieter room, maybe on the top floor.

Guest Relations, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for leaving us feedback on your recent stay with us. We are delighted to hear that there were so many highlights during your stay! We are glad you had such a positive experience with the hotel and our wonderful staff. Thank you for your notes of improvement regarding the soundproofing. This is definitely something we can look to take forward in the new developments. We do hope that you come back and visit us again soon!

We stayed in room 414, very spacious with an adjoining room. Hotel staff are very friendly. The pool and sauna are great and clean. The view and location is perfect. I highly recommend and will definitely be back. Wendy

Guest Relations, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your lovely review! We really appreciate your kind words on both the hotel and our great team. We are delighted to hear that you had such a good time in Newquay and hope that we can welcome you back again soon!

The room was clean and a lovely view of the sea. Lots of refreshments. Room had dressing gowns but they were rock hard and very small :( walls were also thin so could hear a fellow resident snoring so had a very poor nights sleep. Tv volume is set to such a low sound u couldn't hear it in the room. Finally the bed. It was like sleeping on a bed of nails.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for leaving your feedback on your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are saddened to hear that you were unhappy with your room and sleeping facilities, had you spoken to us during your stay we might have been able to rectify this for you. Sometimes the televisions in the room get accidentally knocked onto headphone mode by previous guests and so this might have been why there was low sound on the tv. Normally you can have them as loud as you would like, had you spoken to us when you had this issue then we could have sent a porter to sort this for you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Accommodation suited to the 50's with a coffee machine put on the side. Hotel in desperate need of refurb. Rooms poor - paid for a good room, very disappointed. Sea view fabulous - however there are many other places to stay with a great sea view.........Sadly would not recommend this Best Western, just not up to their usual standards of accommodation nationally or internationally. A real shame - please Best Western, put this hotel on the top of your list for refurb this winter.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for providing a review regarding your recent stay at our property. We are disappointed to hear that you did not enjoy the character of the hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We stayed for our wedding night and really enjoyed it,the room was clean and the bed was comfortable,breakfast was a buffet style and was good quality,we had a free bottle of Prosecco on arrival,the staff were all friendly.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your lovely review! We are delighted that we could be part of such a special occasion and that we were able to make your stay with us memorable. Our staff will be delighted to hear your feedback especially on the rooms and in our restaurant areas. We hope that you will be back to see us again soon!

Lovely weekend away as a couple and our dog. The hot staff were incredibly helpful. They went out of their way to make all 3 of us welcome. The location was ideal for us and the views lovely. The hotel was well kept and clean.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your reply, I am glad you had a great experience with our staff. They'll be delighted to hear your feedback. We are delighted to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

Other than the dated decor there was nothing wrong about this hotel. It was a great hotel with the usual facilities, perfectly located so close to the beach- much more perfect in the summer and the staff were so friendly- could not fault it. So worth the money!

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to complete the survey regarding your recent stay here at Hotel Bristol, we really do appreciate it as your business is very important to us and we value your feedback. We are delighted to hear that you had an excellent experience with our staff and that you enjoyed the beautiful beach and area surrounding! Its also great to hear that you valued our hotel so well. We hope to welcome you back again soon!

We booked 2 nights at the Bristol as part of a 5 day holiday to Cornwall. The first 3 days were spent on the Lizard at the Polurrian hotel, a lovely place with its own beach and stunning views. When we arrived at the Bristol in Newquay our hearts sunk. From outside the place looks so tired and dated and it got no better when we went inside with fittings, decor and furnishings looking like they hadn't been updated since the late 1970's. We were seriously thinking of finding somewhere else to stay but decided to give it a go. The saving grace for this hotel is undoubtedly its staff who were friendly, courteous and extremely hard working and it was clear to us that without them this hotel would have very little to recommend. Yes, it is in a good position overlooking the adjacent beach but the surrounding buildings and town centre look so run down. We understand that the hotel Bristol is going to be demolished and a new hotel built in its place in the next couple of years. If so we'd thoroughly recommend that the owners keep hold of the current staff.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for leaving us a review on your recent stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Apologies that you were unhappy with the character of the hotel. You are correct that the hotel and surrounding areas will be being redeveloped late next year, but until then we do maintain our rooms to a high standard. We hope you will come back and see us again soon.

The staff at the hotel are genuine, friendly, and more than helpful although the hotel is tired in places, it is for me the people who make a Hotel stay what it is. I only spent one night at the hotel I intend to return with family in the future.

Sadly, this is the only time we will stay at this hotel. We are sure that this place will appeal to some, but not for us. The building fabric is dated, and needs if not modernisation certainly some maintenance work, i.e. gutters and window frames cleaning, roof tiles replacing. We, at least I stay in a variety of hotels throughout the year for business and would put this particular hotel in the bottom half of my list of places to stay. The bed was creaky whilst the mattress and pillows were too soft. The room itself was spacious but the decor is dated. In the bathroom room, attempts have been made to 'freshen' it's, but the vanity unit showed brush strokes, whilst the bath top layer was peeling off. Room servicing is every 3 days, with the reasoning being that is the same as the rest of the UK hotel industry. Sorry, but that is not true, as I have stayed in many hotels where the rooms are serviced daily. The real thing that annoys me, is hotels that only do every other/3rd day servicing still charge the full amount. We cannot comment on the food, as we ate out every day, but I am sure, that from reading previous comments, there is no issue with the food. What we will say, is that the staff are friendly and polite. Hopefully, the hotel will be due some investment soon that should elevate it's star rating.

The center, the port, the beaches can be reached in a short time. The hotel is located above Tolcarne Beach. Ideally situated for surfers and swimmers. The staff are very friendly. The service is excellent.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your lovely feedback, its great to hear that you loved our location and that you had a good experience with our staff and service. We do hope to welcome you back soon.

It was my wedding day on the 4th of august we had a 5 night stay at the best western and what can I say what a fabulous hotel! Yes it may be abit dated with the decor but the hotel as a whole is amazing. The staff are very polite and caring and always go out there way to help you if needed! The rooms yes dated but they was spotlessly clean.. the pool and sauna was a lovely added bonus to use the kids loved going in every day and the area was kept clean and tody at all times. The breakfast buffet was brilliant and catered for all! We ate twice at the hotel restaurant at night and this did not disappoint! The food came out piping hot and tasted amazing! There is parking avaliable at the back of the hotel. It is very central to newquay town and on the sea front which was lovely to wake up and see those views in a morning! We said when we next return to Newquay this hotel is definatly the place to stay! The staff work extremely hard and are so polite they made our wedding week in newquay definatly one to remember and really made our stay here feel that extra special :)

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for leaving us such lovely feedback! We couldn't have asked for a better review. We are glad to hear that you found your stay with us to be extra special and that every department was to your expectations. Our staff will be thrilled to hear your wonderful review. We are so happy to hear that your week with us was so memorable and we do hope we get the pleasure of welcoming you back again soon :)

We spent 3 nights here for a friend's wedding, the food was excellent and the staff very helpful and friendly, but they only make up the rooms every 3 days so ours wasn't done at all during our stay, when we've stayed at hotels that do this they usually replenish the tea/coffee and at least clean the cups, sadly this is not the case here! It's in a great location.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for leaving our staff and restaurant such positive feedback. As with latest demand from guests across the whole of the UK, room servicing is no longer offered on a daily basis, however we are more than happy to replace anything from clean towels, toiletries, snacks to tea and coffee and this can be requested 24/7 from our Reception Team. We apologise for not exceeding your expectations in this area and we hope you enjoyed the rest of Newquay and the wonderful areas around it.

A good experience overall staying with them. I took a single room, which had ample space. Lots of amenities. Breakfast was superb. Location is amazing, just by the sea shore. Within the budget as well.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to leave us such a lovely review. We are glad we could give you such a great experience for your first solo trip! We value your feedback and hope that you will come back and see us again soon.

We have just had a very enjoyable stay here in August. The hotel is in a fabulous location just over the road from a beach and no more than 10 minutes walk into Newquay town centre. The hotel is an old building but all the public areas are well maintained and clean. We had a large room on the 3rd floor which had a big windows with great views over the beach. It was a little difficult to find the room and the reception staff need reminding to direct guests carefully if they are in the 'cottage rooms'. The bed was comfortable although the room was a little hot at times and there is some road noise if you open the windows. Being on the top floor the only drawback was the water pressure in the shower was poor, making it difficult to wash my hair properly. However the wi-fi worked reasonably well even that far from reception. As we were staying for a week we only had our room cleaned/serviced twice in that time, but were able to get extra tea/coffee and toilet rolls from reception. We were on a half board basis and all the meals we had were very good with decent size portions. The hotel did run out of specials on a few nights which was a little disappointing, especially when I really fancied the chicken dinner. The buffet breakfast was excellent and quickly replenished when necessary. All the staff we encountered were friendly and helpful and there was a nice family feel to the whole hotel. Sadly it seems as if the days of this hotel are numbered due to the proposed redevelopment of the area and I wish we'd visited sooner. If it's still here next summer we will be back and I suggest if you're thinking of visiting Newquay and want a good value, family friendly hotel, visit here before it's gone!

Staff are very lovely and helpful - particularly with a family issue on final day. The kindness actually made it difficult to complain! Unhappy with the bedroom - provided duvets one night due to broken mattresses and the replacement provided next day was stained. I used both the duvets instead of replacement mattress as I could see not much better!). Bath screen led to dirt being trapped beneath so we didn't use. Taps need descaler. Shower gel and hand gel holders were empty. Pool needs attention and shower curtain & mirror need replacing in ladies shower room. I don't believe we received value for our money. Will go to Newquay again as it's beautiful but perhaps nearer Fistral end. Will not be staying at this hotel again though (although staff are lovely).

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
It is with disappointment we read you won't be revisiting. I have passed on your comments to our Housekeeping Manager and can only apologise. It would have been advantageous for us to look at this during your stay as this is not the normal feedback we would receive. Thank you for your comments regarding our staff, they really are a great asset to the hotel. We are pleased you enjoyed Newquay and all it has to offer. Kind regards.

Had a great stay for 2 nights mid august, our daughter was at boardmasters festival so stayed nearby. Had a large room on 3rd floor with a sea view, double bed & single bed & large bathroom. A bit dated but perfectly comfortable & quiet. All staff very polite & helpful. Walked into town easily in 10 minutes & to boardmasters festival near Watergate Bay within an hour as we had complimentary tickets for Saturday night. Beach opposite was lioely, nice beach bar for a beer in the sun with music playing & in the evening we ate at The Colonial which is a hotel & restaurant, sat outside on the terrace & watched the sunset, great food & gorgeous location, would highly recommend .

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your lovely review of your recent stay and we are pleased you enjoyed the hotel, its location and staff. We hope you will revisit us in the near future. Kind regards.

Checked in early, the staff were friendly and helpful. General decor of the hotel is fine, nice bar and reception. Room was large, clean, bathroom a reasonable size. Furnishings a bit old, lamp shades, curtains etc but no problem. Woodchip everywhere like most hotels of this generation. Overall , very comfortable and a reasonable price

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your comments and we are pleased you enjoyed your stay. We hope you will revisit us in the future. Kind regards.

Car parking should have been free as we paid over hundred for a room per night, everything needs updating and good cleaning. It was so hot a fan would have been nice and the view from the room was not good because it has other building roof to look at.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
It is with great surprise I read your comments regarding cleaning, as our Housekeeping Team generally receive such great reviews on the cleanliness of the hotel. Fans are available on request, so a quick call to Reception would have resolved this issue for you. The hotel is due for redevelopment during 2023/24 so we do hope you will revisit us when we reopen. Kind regards.

Over priced and not worth the money I paid, the carpet needs changing as there were stains everywhere, windows need good cleaning because it was so dirty, mattresses needs changing as they are sagging and being so hot they should have a/c or at least provide a fan, the room was right next to a road that I couldn't leave the window open as the car noise got louder.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay and apologise we did not meet with your expectation in this instance. Our windows are cleaned regularly, however when we have an onshore wind, they do become covered with salt residue, which is something that is unavoidable. Had you have alerted us to the issue with the bed we would have more than happy to resolve this for you. Fans are available on request, so a quick call to reception and again, this issue would have been resolved. We do hope, however, you enjoyed all Newquay has to offer. Kind regards.

Stayed for 5 nights - would have stayed longer. Excellent location, dog friendly, staff and service very good. Good choice for breakfast. The building may be a bit dated but room was spotless. We would definitely stay here again.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your review and we are pleased you enjoyed your stay. We look forward to seeing you again. Kind regards

Great location, great staff. Tasty breakfast and a lot of choice. Hotel is quite old, especially bathroom, but clean. Bed comfortable, but windows difficult to open and close. parking behind the hotel is a good thing

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay here at Hotel Bristol. The windows are in the process of being repaired, so I do apologise if this was an issue for your stay. The hotel is due for redevelopment during 2023/24 so we do hope you will consider revisiting us when we re-open. Kind regards.

This hotel is a gem! Situated on the cliffs above Tolcarne Beach and a short walk from the station and centre of town it could not have been more perfect. I have never stayed in such a spotlessly clean hotel. The rooms (yes they are a bit dated) were spacious and comfortable and so clean. An excellent bathroom, comfortable beds, lovely soft big towels made the room even better. The buffet breakfast was hot, plentiful and tasty. We also ate in the hotel a few nights and again the meals were substantial, value for money and extremely tasty and well cooked. However, what really makes this place so special is the staff - they were all excellent. Friendly, helpful, knowledgeable of the area and nothing was too much trouble. My son, my mother and myself were made to feel like VIP's Really I couldn't fault this place and I wish I had discovered it years ago. Annoyingly, we had to cut our trip short by a day due to a rail strike and the hotel could not have been more accommodating in refunding us back the night we couldn't stay. Can't wait to go back.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for your lovely review, we really do appreciate such great feedback. We are are pleased you enjoyed all aspects of your stay. Our staff really are a credit to the Hotel, each and everyone of them go above and beyond to ensure our guests have a great stay. We look forward to welcoming you back in the future and hopefully you will be able to enjoy a full stay. Kind regards.

Excellent for Family trip with spacious family room. Brilliant breakfast with various choices and wonderful service. Better than the pictures on the website. Great location with easy access to most attractions

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your lovely review and we are pleased we met with your expectations and you enjoyed your stay. We hope to see you again in the future. Kind regards.

We really enjoyed our stay at the BW Bristol Hotel. The staff were all very friendly and couldn't be anymore helpful. The location is right on the the sea front and the views are spectacular especially watching the sunset. Would recommend to family and friends

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your recent stay here at Hotel Bristol and we are pleased you enjoyed your stay. It is lovely to read you would recommend us your friends and family and we look forward to hopefully welcoming you back in the near future. Kind regards.

Myself, my partner and dog have just finished 3 nights at this hotel and we loved it! The staff are so friendly and accommodating and it's got a real homely feel to it. We booked a sea view room and it had plenty of space and the view was spectacular! It's super close to everything, with a dog friendly beach 5 minutes walk down the road! We will definitely all be returning, and the best part about it was that our dog could join us :)

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your review and we are pleased to read you enjoyed your stay and you felt at home here. We look forward to hopefully seeing you again in the future. Kind regards.

First time of visiting and could not fault the friendliness of staff. Amazing views and lovely bedroom. We took our dog who was very well looked after. She enjoyed her early morning and late evening wee trip to the grass just across the road. Breakfast was self service and had everything you would need with staff attentively restocking when needed. Will definitely be returning.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for taking the time to leave such a lovely review and we look forward to welcoming you back in the future. Kind regards.

Visited the hotel recently with my family and we had a lovely stay. Yes, the hotel is a little dated but the rooms we had were quite large and we had sea views. The reception team and the breakfast team were lovely and very accommodating. Only wish we had stayed for longer in both Newquay and this hotel.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for your lovely review and we are so pleased you enjoyed your stay. We look forward to seeing you again in the future. Kind regards.

A mixed review, because despite everything, this is a really nice, clean hotel with fantastic staff (especially Allison on Reception who managed to resolved an extra payment charge for breakfast). We had the family room with sea view, which really does overlook the sea. And is large enough to offer space for us all. The rooms (and hotel) is tired but don't let that put you off, that's just character. The fact the beach is opposite is a real bonus. However, by far the biggest negative of this hotel is noise. And it's the reason I would not recommend, even at the price. The hotel is on a hill. There is constant stream of loudly modified cars (badly fitted exhausts on a 12 year old Corsa) and bikes going up and down until nearly midnight. Then, just as this stops, around 4:30am (at least on our first night) cars park up opposite playing loud music to watch the sunrise. Then, somewhere around 6am, the diesel buses and HGVs start and people use the pedestrian crossing just outside. There is no aircon in the room so you sleep with the sash windows open, and can't escape from the noise. The walls and ceilings are paper thin. You can hear every footstep and door close. A real shame, but I won't be coming back I'm afraid.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay. We are pleased Alison dealt with your issue and it was resolved in a timely manner. Regrettably with the age of the hotel, aircon etc is not viable. The hotel is due to be redeveloped during 2023 and we do hope you will consider returning when we re-open. Kind regards

Don't be fooled by the photos! I'm afraid this establishment is tired, dated and has pretty much given up! Arrived to find none of the room door keys were working so had to be escorted up to be let in. Although I love the English B&B experience I don't expect it from a Hotel chain. Sash windows are traditional but not when they rattle at the slightest breeze throughout the night and the bathroom wouldn't look out of place in a museum, enjoy the photos.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
It is with astonishment we read your unnecessary comment regarding the bulldozer!. The hotel is indeed being redeveloped during 2023/24. We are all very much looking forward to the new plans, however, we still strive to ensure our guests have a very enjoyable stay here and although 2 of our bathrooms are in need of refurbishment, it does not detract from the cleanliness or comfort of our rooms. Original sash windows can rattle when the onshore wind is strong, and had you have notified our porter, he would have been more than happy to resolve the issue for you during your stay. Maybe you will consider returning when the hotel re-opens and is more to your liking. Kind regards.

Nice room, great sea view. New bathroom with walk in shower was excellent. Great food, nice bar. Great room service, great food service and great stay. Close to beach and close to Newquay town centre and all the bars and shops.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your review and comments regarding your recent stay here at Hotel Bristol. We are pleased you enjoyed the location with stunning views across the bay and proximity to town. We look forward to seeing you again in the future. Kind regards.

Very good position for beaches . Very good cleanliness ,good rooms and excellent variety for breakfast. Staff very pleasant and helpful. Very good value. The Wi-Fi reception is poor in the bedrooms. Will go there again

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for reviewing your recent stay and we are pleased we met with your expectations. We are pleased you will be returning and look forward to seeing you. Kind regards.

Good and comfortable nearby Tesco rear car park a self car wash to the rear but one parking lot, you will find it nearby restaurants. Opposite to beach. Over all very good. Hit towel rack in bathroom was useful.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay here at Hotel Bristol. We hope to welcome you back in the near future. Kind regards.

Friendly welcome upon arrival. Room not quite ready, so would we like to wait in the bar or maybe look around town for  while? We decide to go round the back to find the hotel's car park (free if you book direct through BW or hotel's own website). While we're sorting out our stuff in the car we get a call. Our room is ready. As members of the BW Rewards club, we get a free room upgrade to an executive room. Lovely and spacious. It was almost a suite, with the living area separated from the bedroom by an arch. Great views out to sea. Bathroom is sparkling new. Bed is big and comfy. Beautiful walnut writing desk in the living area. Hotel Dining room looks majestic. Stylish blend of classic manor house and modern. Location At edge of town centre. We walked to the famous Fistral beach to see the indomitable surfers. Staff Lovely, friendly, helpful staff throughout our stay.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for the lovely review of your recent stay here at Hotel Bristol. We are so pleased you enjoyed your stay and everything met with your expectations. We hope to welcome you back in the very near future. Kind regards.

The staff at this hotel are absolute diamonds they felt more like friends than staff yet very professional. The breakfast was gorgeous it fuelled us up for the day ahead the building was old and beautiful and had plenty of character you can't really find this anywhere else i have been its beautiful. Very short work into town for all local supermarkets, bars and restaurants etc. Gorgeous scenery of the beaches ⛱️. Outstanding xxx

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for your 5* review, we really do appreciate your lovely comments. We are so pleased you enjoyed your stay and everything met with your expectations. Our staff are a credit to the Hotel and we are proud of each and every one of them. We look forward to seeing you again in the near future. Kind regards.

Ideal location lovely staff and a good breakfast with lots of choice rooms could do with updating especially the bathroom hence 4 stars would of been 5 if bathroom was a bit more modern had toiletries in bathroom and everything you would need just a little dated

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay here at Hotel Bristol and we are pleased on the whole you enjoyed your stay. We hope to welcome you back in the future. Kind regards.

Having previously stayed at Hotel Bristol for our Summer holidays we were disappointed to learn that it will be closed at the end of the year and is due to be rebuilt and to include an apartment block. In saying that we still find that the staff in general are caring and helpful and give a good service, perhaps we may be able to enjoy another stay at the new hotel when it has been rebuilt?

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your review and it is always great to welcome guests back for a return visit. The Hotel was indeed sold in 2021 to a large property developer and we are all so excited for the future of Hotel Bristol. Please do keep an eye on social media for its completion date and we look forward to seeing you again. Kind regards.

A nice hotel, very close to Newquay Town centre and right across the road from a beach. The only thing I could complain about is the bed but I don't think that's fair as everyone has a different desire for sleep comfort. Personally the mattress was slightly too firm for me but someone else may say its perfect. That being said I did still get a decent sleep and was awoken in the morning by the sound of the sea. Not a bad way to wake up

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your review and we are pleased you enjoyed your stay. Mattresses are indeed personal choice but our Porter would have been more than happy to offer you a bed topper, so I apologise you were not aware of this. However, it is lovely to read you enjoyed waking up to the sound of the sea, our location is wonderful with the views across the bay. We hope to welcome you back in the future. Kind regards.

We booked into the hotel for my aunt's 90th birthday party. Although the building is ageing, all of the public rooms were immaculately clean and tidy and the staff were welcoming and friendly. There was an air of tradition and well-being throughout the place. Our bedroom on the third floor was very clean, fresh and spacious with a lovely view of the harbour. The breakfasts were tasty and Denise ensured that we were well looked after. She is a credit to the hotel and makes time for her guests. There were 14 of us for the birthday party dinner - a two course affair plus coffee - it was delicious and was a fine example of English ‘home cooking'. It was a pity that the chefs did not take a bow, but well done to them and thank you. Once again, Denise was in action and looked after us superbly. A special mention must go to Martina who co-ordinated with my aunt and oversaw the function. Her cheery nature and eye for detail ensured that the agreed arrangements were seamless. We checked out this morning with Peter wishing us well. We were very complimentary about our stay and it was great of him as a senior member of management to be mingling with the guests - he's a great bloke. Finally - yes the building is a bit creaky in places but this is made for up by the staff with their enthusiasm and care for their guests.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for your lovely review, we are really pleased you enjoyed your stay and it was a pleasure to host your birthday celebrations. I will certainly share your kind comments with our team. They are a credit to the hotel and we are really proud of them. We hope to see you again in the very near future. Kind regards.

Stayed for one night. This hotel is situated next to a derelict huge building. The room was very old with a terrible smell . Windows were dirty, mattress had springs coming through , water from the sink in bathroom was scolding hot, no cold water. The shower was complicated to work, the mixer taps were constantly boiling hot to touch before turning on. Towels in room were rough and did not smell fresh. The shower gel canister on wall of shower was broken . My husband complained to the management and invited them to see our room in the morning as we did not use the room until midnight. After an exhausting journey we just wanted to get some sleep and only realised the quality of the bed late. They agreed the mattress needed replacing and the water from the taps were a health and safety issue. They said we should have asked for a ‘mattress topper' . You don't expect to arrive to a hotel and ask for a mattress topper because the springs had come through your mattress! The general manager offered a 25% discount only for our one night stay. Considering this room should be condemned on health and safety issues this was not acceptable. My husband and I managed just a few hours sleep. We were having to drive 5 hours the next day and did not feel fresh but tired and exhausted. Don't let this hotel ruin your holiday, keep away, don't book!

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
As discussed in person, it is such a shame you did not bring your issues to our attention prior to check out when there is no way of resolving anything for you. Issues do arise in hotels from time to time, and we have 24 hour staff on hand. It was your decision not to contact them, rendering you an unnecessary uncomfortable night. The issue with the mixer tap has been resolved and again if you felt this was a health and safety issue, an immediate alert would have been beneficial for both yourselves and the hotel. You mentioned as you left that you would be leaving this tripadvisor, which you are entitled to do, but we do feel your comments are unfair when you gave us no way of knowing your issues at the time. However, we do hope you enjoyed all Newquay had to offer. Kind regards.

Everything you need for a budget hotel- except the price which is anything but budget. Bed is comfortable but 1 pillow each which were not great. Staff were friendly and quick check in/out. The hotel is very dated and needs a refurb. I will not return, but I would if it were £50 a night rather than over £92! There is parking at the back which they are will give you a permit for, which is useful but not well signposted or clear it was for guests.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay. I am surprised you did not feel we were value for money, as we are very competitive within our area. When booking direct with us, parking is also included within the price and the pass is included on your pre-visit email. There are additional pillows in the wardrobe and our porter would have been more than happy to supply you with more should you have needed them. We do hope you enjoyed everything Newquay had to offer and will return to beautiful Cornwall in the future. Kind regards.

We came here for an evening meal whilst staying at Tolcarne Beach. Service and food was exceptional. Our daughter has a severe fish allergy, and they actually started up separate fryer to cook her fries etc in which was amazing. Fantastic service and we will definitely come here again when we visit next time

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your lovely review and we are so pleased you enjoyed your evening with us. We look forward to welcoming you back on your next visit to Newquay. Kind regards.

Great size family room, with a spacious bathroom too. Lovely staff and reception desk were always happy to help whatever the question. Buffet breakfast was nice but I felt there could have been more choice for vegetarians. The kids struggled for cereal - no kids choice apart from plain cornflakes. My 4 year old isnt a fan of weetabix or granola unfortunately. Maybe a box of coco pops or rice krispies or frosties or something else children like.

Sarah Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you the review of your recent stay here at Hotel Bristol. We are pleased on the whole you enjoyed your stay. We are proud of our staff, they are always willing to help. I will indeed pass on your comments to our Food and Beverage Manager regarding breakfast and thank you for this feedback, as your business is very important to us. We do hope you will return in the near future. Kind regards.

This was a reunion weekend for which the hotel couldn't have done more for. They had everything arranged to ensure we all had a good time. We are very disappointed that it is closing for 2 years before we may be able to visit again.

We stayed here for four nights on a package tour with Rail Discoveries. Whilst the ensuite room was standard for a 3 Star hotel it was exceptionally clean and comfortable. The staff were very helpful and friendly. What was the big surprise was the quality, variety and generous portions of both breakfast and dinner. The plates were always hot and the vegetables cooked to perfection. The tour company chose this hotel but I would certainly stay there independently. The location in Newquay couldn't have been better with views over the surfing beach below. For an old hotel it was sympathetically furnished and the public areas very pleasant to spend time in.

We've paid £280 for 2 nights for 2 persons + £10 parking + £48 for breakfast … a bit extortionate in my opinion compared to the room quality and the premises overall. Expensive stay for an hotel that isn't memorable.

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay here at Hotel Bristol. I am sorry you felt we were expensive as most our guests comment on what great value for money we are. It is always disapointing to read when a guest does not enjoy their stay. If you were not happy with your room, we would have been more than happy to move you, subject to availability. We do hope at some time in the future you may consider a revisit to beautiful Newquay. Kind regards.

Charged me before I arrived by 4 days on a flex rate. NOT ACCEPTABLE, decor right out of the 70s not been updated in the last 10 years. Room was very small, didn't expect much looking at the shower, it still failed to impress. Would have been expensive if they paid me to stay there.

The family enjoyed their stay here, the staff were great..really helpful. It's a great location with some really good activities around for the kids. Loved the breakfast...some scones on the breakfast menu would make it a ten out of ten.

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay here at Hotel Bristol, we really do appreciate it as your business is very important to us and we value your feedback. We are so pleased to read all your lovely comments regarding our staff and food, and will certainly pass them on to the relevant departments. I will also mention the possibility of scones at breakfast too! We hope you see you again in the near future.

Stayed for 3 nights we ate an evening meal in the Restaurant and Breakfast each day in the Dinning room, all staff were attentive and the food was fresh and plenty if it, a little noisy at night due to the main road out the front of Hotel but this didn't stop us sleeping We had the Best Afternoon Tea and would recommend this

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay here at Hotel Bristol, we really do appreciate your feedback. We are so pleased to read your comments and will certainly pass them on to the relevant departments. Afternoon Tea is really lovely here and I am so pleased you enjoyed it. We hope you will come back and see us again soon.

very good location - it`s in that location in town where you can go anywhere.. very nice view-you can sea the whole ocean from your window .really clean ,excellent breakfast-their fried eggs are the best, fantastic swimming pool, friendly staff.

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay here at Hotel Bristol, we really do appreciate it. We are pleased to read you enjoyed your stay and have to agree our location is superb with the views across the bay and proximity to town. I will also pass on to our Chef your comments regarding breakfast. We hope you will come back and see us again soon. Kind regards.

We book this hotel at last minute. It was a great surprise. Family room was spacious and clean, beds were comfortable. The only thing I would point out is that the windows need a bit of cleaning. We also used the pool facilities and the restaurant/bar, was all good.

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay here at Hotel Bristol, we really do appreciate it as your business is very important to us and we value your feedback. We are pleased to read you enjoyed your stay. Our windows are regularly cleaned, however when there is an offshore wind, the sea salt builds up very quickly and regrettably this is something out of our control. We hope you will come back and see us again soon. Your sincerely, Sarah Jane Dingley Guest Relations Manager Best Western Hotel Bristol

We had our wedding at the hotel Bristol on the 9th April 2022. All our guests including myself was well looked after. The day went amazingly, everything was set up beautifully. Any requests we made was fulfilled quickly. All out guests and ourselves enjoyed the food, atmosphere and overall stay

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for your lovely reveiew Ebonie. It was a pleasure to host your wedding here at The Hotel Bristol and we are so pleased to read your feedback. We wish you both the very best for your future life together. Kind regard

Such a lovely stay in Cornwall, used to live there but moved away a year ago. Fabulous family room with an amazing seaview overlooking Tolcarne and the Headland. Staff were all kind and attentive, breakfast was lovely and all for a decent price. Its always hard to say goodbye to Cornwall, looking forward to going back again soon. Would definately stay at the Hotel Bristol again...

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for your lovely review of the hotel. We are so pleased you enjoyed your stay and your feedback is very important to us. We look forward to welcoming you back in the very near future. Kind regards.

I always stay at this hotel because they continue to maintain their high standards in every way . The staff are great, always pleasant, helpful and willing to help. The food is superb,(,their Afternoon Tea is wonderful) I have never been disappointed in any way I have never been disappointed

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your lovely review of the hotel. We are so pleased you enjoyed your stay. Our staff are a credit to us, they always try to go above and beyond to ensure our guests have an enjoyable stay. I am pleased you enjoyed your Afternoon Tea and food here, I will certainly pass on your positive comment to our Food and Beverage Manager. We hope to welcome you back soon. Kind regards.

A 3-night stay, ending yesterday. We always stay at the HB. It is a traditional quality hotel, excellent service given by staff, many of whom have given long service which adds to the atmosphere of calm competence. The food - breakfast and dinner remains as good as ever, perfectly poached eggs! Dinner beautifully cooked, generous portions! Our room was sea-facing, marvellous view. Cream tea delicious. Returning for another couple of nights tomorrow; we hate leaving!

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you so much for your lovely review. We are so pleased you again enjoyed your stay. Our staff are certainly a credit to us. I am pleased you enjoyed your Cream Tea and all meals here, I will certainly pass on your positive comments to our Food and Beverage Manager. We look forward to welcoming you back on your next visit. Kind regards.

We had a lovely stay and the staff were exceptional and made sure guests had a lovely stay. Food was great and service was really good. Great location. Very clean and great views of Tolcarne Beach. Easy to access public transport transport outside the Hotel for trips out.

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your lovely review of the hotel and we are so pleased you enjoyed your stay. Our staff are such a credit to us. We are pleased you liked the location, it is superb with the beautiful views across the bay. We hope to welcome you back soon. Kind regards.

Full marks for all the staff here at best western, must mention the young lad Mike kerr. He bends over backwards for all the guests here no matter what issuses hes given. Such a top lad! Always enjoy my stay here great staff great food

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for your great review and we will pass on your positive comments to Mike. We are so pleased you enjoy the hotel and appreciate you repeat business.

Stayed for a weekend with a friend. Will start with negatives - one half of our room had no lighting, not even a light over the mirror. The mattresses were a bit tired - could feel springs. We could only find one electric socket. We used the pool/sauna but the changing areas were freezing !! There is definitely upgrades starting, the communal areas had new furniture and had been painted. Sitting in the small lounge was very comfortable. Breakfast was amazing! Great choice with everything cooked to perfection. Although we never ate in the evening there was a good choice at reasonable prices. The staff were great! All very friendly, helpful and welcoming. Overall, I could definitely recommend a stay here. Right on the coast, with a short walk down the cliff to the beach. The town also only a short walk away. There was a Tesco Express about 200yrds away.

Sarah Jane Dingley, Guest Services / Front Office at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review Hotel Bristol. We are in the process of making improvements but with the age and character of the building this is an ongoing scheme. I am pleased you enjoyed everything else during you stay and we do hope to see you again very soon. Kind regards.

Full marks from me and the lads. Especially Mike who always bends over backwards for us and makes us his priority. He always asks the chef to accommodate our requests. And makes the hotel stand out from the rest! Top man

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your great review and we will pass on your positive comments to Mike. We are so pleased you enjoy the hotel and appreciate you repeat business.

Excellent position, good car park, the meals and drinks were good and priced right. We were to busy to use the pool and spa, but a touring rugby team certainly seemed to have. Car park behind the hotel, with easy access.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review, we really appreciate your positive comments. Our location and views are exceptional and we are very lucky to have parking so close to the hotel, it really is a plus. It's shame you didnt get change to use the pool and spa, but there is so much to do in and around Newquay, time really does fly. We do hope you see you again very soon.

Really lovely hotel great location , food really nice generous portions. All staff were friendly and welcoming. Didn't use the pool or leasure facilities so am unable to comment. Would definitely go back and stay again

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your lovely review of the Hotel. We are pleased you enjoyed your break here. Our staff are a credit to us and they work really hard to ensure our guest have an enjoyable stay. It is a shame you didn't get chance to use our leisure facilities but with everything Newquay has to offer, I'm not surprised you didn't get the time. We look forward to welcoming you back in the very near future so you can enjoy the fabulous views and location of Hotel Bristol.

The property was in an amazing location on beach front with car parking at the back of the property, the breakfast could of been better maybe make it a buffet as you only get one of everything so very small for the price, the rooms where amazing could of been updated a bit but the bed was very comfortable, swimming pool was amazing and very warm.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is lovely to read you thoroughly enjoyed your time with us. If you stay with us again if you wish extra items on your cooked breakfast then please ask the waiting team who can arrange this for you. We do prefer to cook the hot breakfast to order rather than it being placed on hot plates. We hope to see you again soon.

This hotel is situated on the edge of town, easy walking distance to all facilities, beaches and coastal walks. It has a relaxed and friendly feel and the staff were all great. We had one evening meal there which, like the breakfasts, was very good. The room and ensuite were both large, bright, warm and clean.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are pleased you enjoyed your time with us and hope to see you again soon.

A great location, free carpark . Clean , friendly relaxing. Lovely views of the sea and the beach. . It is a great place for access to the coastal paths. The staff we very friendly, it was clean . The breakfast really set you up for a days walking.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your positive feedback. It is pleasing to read you enjoyed your time with us and enjoyed our local with great access to the coastal paths. Lovely, to learn our breakfast set you up for a good days walking. Our team work hard to ensure guests enjoy their time with us and love it when they receive positive feedback. We hope to see you again soon.

We enjoyed A 5 night break at the hotel. We had booked 4 nights but added an extra night so that we could beat the storm that was forecast. We arrived at around 11pm and Bob the night porter was lovely and helped us with all our bags. Room was large and had a lovely big window. Was warm clean and well equipped. Breakfast was excellent every morning. Staff were all fabulous. Chris and Mark were exceptional at breakfast. Hotel has fantastic location and views. Added bonus to have a car park just behind.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are pleased you enjoyed your break with us and found the team helpful. They work hard to ensure our guests enjoy their time with us and its always nice to receive positive feedback, esecially with special mentions for Chris, Mark, and Bob. We look forward to your return.

We stayed here, for one night, on a Travelzoo deal. The staff were very friendly and, as we were celebrating our anniversary, upgraded us to a complimentary sea view room. The rooms themselves are looking quite tired and are in need of an update - this is in contrast to the bathrooms, which appear to have recently been updated. The rooms were spotlessly clean throughout! Breakfast was very easy - lovely staff and a great selection of fresh hot and cold food. There is also ample parking to the rear of the hotel. We treated ourselves to massages, at the Massage or Knot, in the hotel which is well worth it!! We didn't visit the pool or sauna, so unable to comment on this.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback we are happy to learn you thorouhly enjoyed your time here at the hotel. The hotel has recently changed ownership and I'm sure in the near future upgrades will take place. Lovely, to read you visited Massage or Knot and felt it was well worth it. It is very popular and receives numerous reviews. We look forward to your return.

Stayed here in early December 2021 and came back for another stay 8 weeks later in January 2022 and the staff had very kindly kept my son's water bottle and hadn't thrown it away. Indeed, on the day I left it in reception they made the effort to telephone me on my way to my business location to ascertain whether it was mine due to the surname, little things can sometimes mean a lot. Very friendly staff at this hotel in all departments can't do enough for you. My room was clean and had a brand new shower cubicle fitted. The hotel needs investment and I am sure they will get there but as I have said you can't fault the staff sincerity.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are pleased to read you enjoyed your time with us and our team made you feel welcomed and cared for your needs. We hope to see you again soon.

I recommend Bristol hotel for anyone travelling with dogs, it is clean and friendly. Breakfast should be organised as a buffet though, table service when you want cereal or fruit is uncomfortable at best, it is impossible to choose at once or to keep asking the waiter

Lovely room which would have had a good view if the weather had been better not that this was the hotel's fault of course. Internet access was generally very goo. Pity about the scaffolding but maintenance does need to be done and this trip was out of main season

Really nice room for the night.Me and my partner enjoyed our stay and felt very comfortable.Staff were very helpful upon arrival.Would definitely stay again and for a longer period of time.A very good experience

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It's great to read you both enjoyed your time with us and found our staff, helpful upon arrival. We are pleased you had a positive experience and look forward to your return.

the hotel is situated in a beautiful place, we had a great view from the window, great big and comfortable room. the service was nice and helpful. we spent a nice evening in the hotel bar and had a delicious dinner.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your positive feedback. It is lovely to read you had a wonderful time with us enjoying the splendid sea views, service and food. We hope to see you again soon.

We spent one night in Hotel Bristol after purchasing it on Travelzoo, the staff were friendly and helpful. Well stocked bar, breakfast was plentiful with a wide choice. Some building work going on at the hotel and building opposite but it didn't spoil anything for us.

We held a joint 60th party at the hotel on the 29th January. We had a fabulous party cannot fault the Hotel and Team at the Hotel Bristol in any regard, truly excellent service. We stayed the night in a very comfortable superbly presented room. Thank you for making this party weekend everything that we hoped.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your positive feedback. We are happy to read you had a wonderful time and received excellent service. We hope to see you again soon.

We had a great one night stay in this really friendly hotel. There is parking to the rear, for which reception will give you a permit when you book in. The room was clean, spacious and had everything we needed. We made use of the swimming pool and sauna, but will definitely return and make use of the wellbeing facilities too. Food was great quality with friendly staff.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Great to read you enjoyed your time with us and enjoyed the use of our swimming pool, sauna and wellness facilities. We look forward to your return.

Old charm with lovely sea front views. Staff were very friendly and welcoming. Breakfast was lovely. Location was close to city centre, easy to find. Parking available behind the hotel. Had a lovely time in Newquay.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are pleased you enjoyed your time with us and its wonderful to read you found our team friendly and welcoming. We are lucky to be situated in such a convenient position so close to the bay of Newquay and the town centre a 10 minute walk away. We look forward to your return.

We stayed for 3 nights in January and wished we could have stayed longer. Everything was perfect from our room to the staff, not to mention the freshly cooked breakfast, lovely evening meals and delicious afternoon tea!

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your positive feedback. We are happy to read you enjoyed your 3 night stay with us and hope to see you again soon.

Yet another wonderful stay at the Best Western Hotel Bristol, I have stayed here many times over the years and never had a bad stay yet, the staff are always friendly, the food is delicious, rooms are comfy and if you manage to get a sea view room, its well worth just for the view

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for the positive feedback. It is great to read you are returning guests and have been staying with us for a number of years, always finding your stays here wonderful. I agree, the sea views from the hotel are rather special. The team will be happy to learn you found them friendly. We are all looking forward to your return.

The hotel although old was lovely inside and very modern in places, bathroom was amazing. The room we had, had the best view ever. Staff were extremely helpful and friendly.Location is great for town or lovely walks. Only downside was the big window rattled in the night but we remedy that on 2nd night so sleep was perfect. Will stay again

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It was unfortunate that you encountered a rattling window on your first night, but it is great to read this was rectified by the second. I am pleased you liked the sea view from your room and our location. Our team will be happy to learn you found them extremely helpful and friendly. We look forward to your return.

What a beautiful location and to have staff that are just as fantastic as the sea view is an incredible feat. Couldn't recommend this hotel more. Friendly and helpful staff who are more than accommodating. Perfect.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your amazing feedback. Our team are working hard to ensure guests enjoy their time with us. They will be pleased to learn you found then friendly, helpful and accommodating. We hope to see you again soon.

A very enjoyable stay for Christmas party great welcome on reception very helpful young lady room was well presented and warm great to have such a large bathroom food was excellent very well presented and served breakfast was again excellent. A very well run hotel I thoroughly recommend this hotel

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your amazing feedback. It is lovely to read your positive feedback. We hope to see you again soon.

We have stayed here for many years, the location is ideal and close enough to the town centre with lovely sea views. The service is excellent and the food is very good. Their functions are always well organised with very helpful staff.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful feedback. It is great to read you are a returning guest to our hotel. It is pleasing to read you found the team excellent and the food very good. We hope to see you again soon.

Staff Christmas Lunch was a new idea for our company and the Hotel Bristol was the perfect choice. We had our own intimate dining room beautifully decorated which was warm and inviting. The staff welcomed us and looked after us very well. The food was delicious and nothing was too much trouble. The room gave us the privacy to enjoy our festivities and to talk freely as a business, to listen to our own Christmas music and play Secret Santa! After lunch, our party were happy to use the games room, table tennis and pool and to continue having a lovely relaxing time. Good value for money and was certainly a Christmas Lunch to remember, Thank you Hotel Bristol.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are pleased you company enjoyed their Christmas Luncheon in our Small Dining Room and felt the service and food were excellent. We look forward to your return.

Great place to stay close to beach an amenities. A clean hotel with reasonable prices and good food. Staff were friendly and accommodating. Easy access to car parking facilities. The rooms at the front have good sea views and would be preferable for a long stay.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It's lovely to read you found our team friendly and accomodating. We have two large car parks so guests never have to worry about finding a car parking space. I agree, the views from our sea view rooms are rather special. I could spend hours watching the sufers and the waves rolling in. We look forward to your return.

A great location to stay, lovely views over the Atlantic. Very nice breakfast, clean rooms. The hotel is somewhat dated in areas but it is clear an ongoing plan of improvements are ongoing. Free car parking and just out of the town which is great. A fine place to stay and visit Cornwall.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay with us. It is great to know you liked our location and loved the views of the Bay of Newquay. You are correct the hotel is working through a refurbishment programme. Our location is ideal being situtated less than a 10 minute walk to the centre of town. We hope to see you again soon.

We were not sure how things would be staying in a hotel in November - we received good communication in advance of our arrival form the hotel . Parking was included .The hotel is right on the seafront our room had a splendid view . We felt very safe with the hotels covid safety measures, plenty of hand gel in public areas staff wearing masks and there is lots of space in the communal areas to socially distance . We had a lovely warm room with fully operational free wi fi- this was a real bonus as so many places say they have wi fi but its limited . One highlight to be commented on was the food , breakfast is not to be missed so much choice . we attended an event at the hotel and I experienced literally the best gluten free food especially the buffet items that I've ever tasted .Looking forward to next years trip

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for such wondeful feedback. We are so pleased you enjoyed your event and look forwward to seeing you again soon.

We have used the hotel to host a dance event for the last 2 years and every year they are such a fantastic team of people to deal with. The staff are exceptional and will do everything they can to help, the food was also beautiful and all dietary requirements were well catered for. The event draws in over 100 people to the accommodation, and the rooms are beautifully clean. Thank you to Martina and the team for making everything from the organisation to the event itself such an easy process. Looking forward to seeing you all again next year. Kate x

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful feedback. It is always a pleasure to host your event and we hope to see you again in 2022.

A dance weekend made perfect by excellent food, service and accomodation. The staff at Best Western Hotel were so lovely. They made our weekend perfect. The food from the restaurant was exquisite. The fish and chips were the best l have ever had- no exaggeration!

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are happy to read you thoroughly enjoyed your time with us. We look forward to your return.

I stay in a lot of hotels and frequent the BW Hotel Bristol in Newquay every year for the Ceroc Extreme weekender. I always look forward to it as the breakfasts are the best! The decor in the public rooms was given a beautiful Art Deco revamp around 2020 and the touches have updated the interior immensely. Plus having a sauna and pool on-site and the beach and cliffs in front of the hotel make this a stand out location. Why do the majority of hotels provide powdered scrambled eggs? It does not taste anything like fresh scrambled eggs and I think I am paying money to stay with you? Fortunately, the chef at this hotel makes it fresh and tasty! The sausages are proper local delicacies, not some generic cheap option that you seem to get everywhere these days. Thank you BW Bristol Hotel in Newquay!

christine comery, Other at Best Western Hotel Bristol, responded to this review
Great feedback thank you our Head Chef will love "The King of Breakfasts" and yes you are correct real eggs and sausages made by Kittows a local cornish butchers. We look forward to your return in 2022.

Really friendly Staff and great welcome Room very clean and had a great nights sleep. Parking excellent and Breakfast served quickly and very nice. Resaurant food I had was well prepared and of a good quality.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are pleased you enjoyed your time with us and found the team friendly, rooms clean and food nice. We hope to see you again soon.

Lovely lunch,excellent friendly service,gorgeous views,couldn't fault anything .very good value for money.nice classy decor,modernised with care will definitely return in the near future.one of the better hotels in Newquay.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are pleased you enjoyed your Sunday Lunch and look forward to your return.

Great location, wonderful view from our room. The breakfast was very good, as usual. For the first time in four stays we availed ourselves of the evening menu. It was wonderful.. The staff, kitchen, waiting, bar and front of house were all very professional and conscientious.

I have just enjoyed a few days away at this hotel, staff were amazing could do enough for me. The hotel was cleaned to within an inch of its skin ☺ Food was great overall in my opinion a 5☆ Highly recommend

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We would like to thank you for your positive feedback. It is wonderful to read you felt the team were amazing, the hotel clean and the food served 5* We look forward to your return.

Bedroom decoration was bland, did not have the wow factor. The sea views and room size made up for the cheap furniture. Was clean to the eye but very dusty when you looked closer. Nice big towels and plenty of them. Swimming pool was a nice treat but again very dated. Breakfast staff were lovely but breakfast was overpriced. You get one piece of everything for £12. Rip off! Location was fantastic, 5 mins walk from town.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are upgrading guest bedrooms, however, this was stopped for the busy Summer Season. We hope to continue with this work once the hotel goes quiet in the New Year. It is lovely to read you enjoyed the use of our swimming pool with nice big towels. Breakfast does include everything on the continental menu as well as a cooked breakfast and hot drinks. If you had asked our waiting staff for extra items on your breakfast, they would have arranged this for you. Lovely to read you liked our location. We look forward to your return.

This is my 5th stay over the years, my last being late last year, I must say that over the last year the guys there really have pulled out all the stops with regards to making sure your stay is both safe and relaxing. This summer I had to stay at another hotel down the road and to be honest, I would never set foot in there ever again but I would stay here at the Best Western any day of the week, well done guys, see you again early next year

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is great to learn you are a returning guest here at The Hotel Bristol and that you found your recent stay here both safe and relaxing. We look forward to seeing you next year.

My friend and I should have gone to Mexico but had to cancel due to the traffic light system, so decided the next best thing would be a few days in Cornwall! We had a look for a hotel and decided on this one. We couldn't have picked a better hotel! It was right across from the beach and the view from our room was fantastic! We were greeted at reception by a couple of lovely young ladies called Lauren and Paris who advised us on everything we needed to know about the hotels COVID protocol, meal times and everything else about the hotel. First night there we sat in the bar and was served by John the barman who looked after us all night. Debbie the assistant manager greeted us and made sure we had everything we needed. On our last day she took us to see the ballroom which still had the old Art Deco windows and mirrors which was lovely. The hotel is in need of some updating but it was spotless. The rooms were big and airy and the sea view was amazing! Breakfast was brilliant. The 3 ladies who were serving all the meals were excellent. (Sorry I didn't get their names) Mike who seemed to be 24 hrs a day was so attentive to all the guests. Great guy. Look forward to visiting again soon.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful feedback. It is unfortunate that you did not get to Mexico, however, we are happy to learn you thoroughly enjoyed your time in Cornwall and that our team ensured you were looked after. The team will be happy with your feedback and look forward to your return.

I have just spent a 5 night holiday with my 2 adult daughters and my mother at the hotel. We had 2 sea-view rooms, which were spotlessly clean, so a big thumbs up to the house-keeping staff. The reception staff were very friendly and helpful, and as we also had breakfast every morning (which was delicious) the staff there were also very friendly and helpful. It was a bit pricey for our stay, especially when you are out and about all day, but then again everywhere is.... There are traffic lights right outside the hotel, making it very easy to get across the road to the beach front, where there are steps (quite a lot) leading down to the beach, or a bit further up is a steepish hill leading down to the beach. It's a short walk into the town where there are lots of shops, restaurants, etc... In summary, for the convenience of the location and the brilliant staff, I would not hesitate to book here again should I return to Newquay.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are so pleased you enjoyed your time with us and we hope to see you again soon.

once again our stay in this hotel was most enjoyable with all staff members being very helpful & friendly. The breakfast menu was excellent arriving promptly & very well cooked with Covid restrictions which worked well. We hope to stay again under the new ownership, hope there is not too much change. well done to all.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is lovely to read you had an enjoyable stay and found our team helpful and friendly. Great to know you found the breakfast menu excellent and felt our covid restrictions worked well. We look forward to welcoming you back under our new ownership.

The hotel was lovely, clean and tidy, it does need some renovation and updating but I understand this is in hand. The staff were very friendly and helpful and were very knowledgeable about the area. The breakfast was enjoyable and hot and I would recommend having a meal in their restaurant.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are pleased you liked our hotel and found the staff very friendly, helpful and knowlegeable. Our Head Chef is pleased you enjoyed breakfast and thank you for your recommendation about having a meal in our restaurant. We look forward to your return.

Our family Seaview room was great. The receptionists were very helpful and the Hotel Porter was exceptional. The bar was adequate and the food was OK although a little pricy. However having an on-site carpark (free to Best Western book direct guests) was a real advantage.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review you recent stay here at The Hotel Bristol. We are lucky to have two car parks so our guests never have to worry about finding a parking space and as you mentioned if you book direct then there is no charge. We are pleased you liked your sea view family room and found the receptionists and porters very helpful. We hope to see you again soon.

Could not fault the place at all only I did not like having to order breakfast the night before what if you don't fancy what you chose the night before but overall the hotel is nice it was quiet and very nice sea views

The room itself was very expensive for the number of nights we stayed for (£630+ for 3 nights). After walking through the street we found other, mor modern hotels for a lot cheaper. However, my reason for the 4 star rating (despite a poor shower) was the service we received. Paris at reception was exceptional. So lovely, polite and accommodating. She recommended dog friendly beaches and the best food places to try. She was so bubbly every morning and really made our stay. Mark at breakfast was also so lovely and couldn't do enough for you to make sure you had everything you need. The hotel rooms need modernising and you need to book way in advance to get yourself a better price than we did, but the service is great and the beach is on your doorstep!

Very friendly staff and great location. However, the property is more than a little jaded and needs a revamp, as do the rooms. The hotel is very close to the shore which is convenient Breakfast was good

Lovely family holiday at the Best Western Hotel Bristol in Newquay. The hotel location is excellent, views across the various beaches are stunning and we particularly enjoyed watching the sunset each evening. Tolcarne Beach is just down the steps across the road. This is a lovely family beach and is a little more classy than some of the other beaches. The hotel staff couldn't do enough to make us stay comfortable. The food was excellent and the facility is great. Covid measures are still in place but didn't really get in the way of our stay.

We had a lovely stay here,nothing was any bother for the staff, receptionist was very helpful on arrival.Breakfast was good choice and pre ordered the night before.This was a rescheduled stay from June due to family illness. Martina was very understanding and accommodating to my situation and did everything she could to rebook us at no extra charge for Aug As we only cancelled the day before which was very kind and I thought we would lose it , I don't think a chain hotel would have done the same. As this is family business.

We have just returned from a four night break at the Best Western. It is in an ideal location just above Tolcarne Beach and an easy walk from the main town, restaurants and bars. We had two rooms booked for the duration : Our room had a fantastic sea view, it was spacious and very clean. Our teenage sons had a twin room which accommodated their needs entirely and the free WI-FI was appreciated. The hotel had gone to great lengths to ensure that the hotel was Covid safe. Staff at the hotel were warm and very helpful. The onsite parking was an added bonus that meant from arrival we could relax and enjoy our time in Newquay.

Great 3star place to stay if you have an electric vehicle as they have chargers on site. Stayed for 4 nights. Reception staff were very helpful, professional and friendly. But disappointingly a few of the dining staff made us feel very uncomfortable and unwelcome. Interestingly people can pay and book their breakfasts 10 minutes before (as witnessed by us) and yet we would be served last. We dared not ask in fear of the 'what, you want some more coffee' dining lady (more accustomed to the Prisoner cell block H approach of being curt and friendly to others akin to people similar to her). Unfortunately we also found what seemed to be regurgitated food at breakfast - and the explanation was inadequate and unsatisfactory. I didn't eat my breakfast as a result. The issue was compounded by a poor management experience decision to still charge for my breakfast that day Happy to pay as it wasn't about the money but the basic principles of fire fighting which their young manager had little experience of - which showed. In summary, its a 3 star operating like a 2 - 3 star with a terrible dining experience.

Perfect location with a short walk to some world class beaches. Staff were very efficient and friendly even though they appeared to be short staffed due to COVID. They allow dogs which was a deciding factor for us. The indoor pool was clean and a nice warm temperature. Breakfast was tasty and generous. Our room was a bit dated but others we peered into looked more modern. Perhaps it's because we had our dogs with. All in all would highly recommend.

Gail Landore, Revenue Management at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to give a review about your stay at Best Western Hotel Bristol. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. The hotel does have an ongoing refurbishment programme which halted due to lockdown and will resume after the busy summer. We are so glad you enjoyed your stay and hope to see you at Best Western Hotel Bristol again soon! Kind regards, Best Western Hotel Bristol

The Hotel was in a great position but quite expensive for a 3 star. The staff were exceptionally nice & friendly.. but we waere a little disappointed the rooms were not cleaned or attended daily, where other hotels had been

Gail Landore, Revenue Management at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to give a review about your stay at Best Western Hotel Bristol. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are still doing our best to protect our staff and taking necessary precautions to do this, one of them is to not service rooms daily and provide items when requested (towels, toiletries), for longer stays we are now servicing rooms half way through the stay. We are priced competitively within the 3 star hotels in Newquay, demand is high and our rates are fluid. We are sorry to read that on this occasion we did not fully meet your expectations.

Stayed here 3 years ago when they were updating hotel, but still seems very dated. Staff were friendly and plenty of car parking. We had a room with a lovely sea view, table and chairs in, which was odd, bed was to hard and uncomfortable even with a mattress topper on. Bathroom had toilet with broken seat when we arrived, surely the maid would notice this? Due to covid you phoned you order through to reception for breakfast the next day, but on 2 out of 3 days our order was wrong. For the price paid we would probably not stay again.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback, we do take all feedback on board to help us improve our service and facilities. I am sorry you had issues with your bed and broken toilet seat, I have raised these issues with housekeeping. We have also changed the breakfast ordering process to avoid the errors you mention. We have an ongoing renovation program which will resume after the busy summer, unfortunately renovations were halted due to lockdown over the past year. I apologize for the issues you encountered on your stay with us and hope you will visit Newquay again soon.

Stayed for 7 nights and would highly recommend this hotel. We paid for two rooms with sea view and was worth it. Staff were all fabulous and friendly. They couldn't have been more helpful. We had breakfast included, you order the night before and this was really well organised. I felt sorry for the staff at people moaning about this but I thought it was organised and trying to keep people safe (Covid is still around and they are doing their best!) I witnessed some rude customers and the staff didn't deserve it. They have times to arrive for breakfast yet people ignored this or demanded cappuccinos that were not on the menu and then got abuse that they're not on the menu. Porridge was delicious and cooked breakfasts were lovely. We were happy with the breakfast food and drink selection. We had room service a couple of times for evening meals, the food was really good. Good selection of food. If you want to eat out I would recommend booking before you go as the restaurants were fully booked. Tolcarne beach is opposite the hotel and is a nice clean beach with a nice cafe. You can walk the slope down rather than the steps and my 86 year old mum did this without issue. The shops, bars and restaurants are not far from the hotel, but far away enough to have a quiet nights sleep. We had our room cleaned half way through our stay, I was happy with this and if you asked towels could be changed daily. Parking is not an issue at the hotel, a rare thing to find a hotel with enough parking and included in the price of your stay. Thank you to the staff at the hotel who made our stay lovely, you are doing a great job at a very busy time.

Gail Landore, Revenue Management at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to give a fabulous review about your stay at Best Western Hotel Bristol. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are so glad you enjoyed your stay and hope to see you at Best Western Hotel Bristol again soon! Kind regards, Best Western Hotel Bristol

Stayed for seven nights at this hotel I was in room 350 that had a superb sea view with a separate sitting room,the room itself was spotless and well equipped with a tv in the bedroom and one in the sitting room my only issue was a shower curtain instead of a screen in en suite,we were probably as close to the building site as you could get and it was never an issue,the staff were polite and friendly. We tried the restaurant once and thought quality of food was poor and didn't return,if returning would stay in this room again

Harassed by staff members over smoking accusations to which were false. We left a night early due to the rudeness, unprofessionalism and disrespect from staff who racially profiled my partner. When a complaint was made, nothing has been done to deal with it, not so much as a refund. Absolute joke of a company. I definitely wouldn't return.

Location to beach, dog walking field and town was excellent. Rooms are clean and well presented. Restaurant food and breakfast were lovely. The main reason for my excellent rating is the wonderful staff! Everyone was friendly, helpful and polite without being overbearing. Just the right balance for us. There was just a really nice welcoming feel about the place so if that's important to you I would definitely recommend staying here.

We stayed there for 2 nights. We paid over £450 for 2 nights and the room we got was absolutely terrible. The room was dirty, with a lot of (pubic) black hair, dirty toilet and more. I am not going to mention more details, I am about to make an official complaint with all the photographic evidence, just to say, I spent an hour with bleach and sanitiser cleaning the room at night. Room facing the parking and bins outside, old mattresses, cracks in the wall..sleepless night The next day we were luckily allocated in another room, less hair, dated as well, but with a sea view and certainly an upgrade from the first one. The staff, especially the restaurant staff was helpful and so lovely, Mark in particular! Dining rooms renovated. We heard a lot of guests complaining about their rooms whenever we were near the reception area. I would not recommend nor go back...

Great hotel, centrally located. We were able to park car behind hotel and the staff and hotel were very nice, they made an effort with the dog stuuff, bowl, bed and towel in the room. Rooms were clean and everything worked. We asked for a fan in the room as it was quite hot and this arrived, no problem.

We had a wonderful stay and would highly recommend. The staff were lovely and the rooms were very clean. The breakfast was also worth the money. They location was great and located right by the beach.

A disappointing stay at the hotel, upon arrival at the hotel after a long 8 hour journey the receptionist informed us that our rooms weren't ready and seemed annoyed we had turned up early, then seemed further annoyed when my boyfriend couldn't remember the car registration. She seemed very rude and not very informative. The hotel itself is in prime location opposite the beach but is rather rundown and tired, very much in need of refurbishment, the car parking to the rear of the hotel was also not clearly signposted. The bed was very uncomfortable and saggy leading to a bad back in the morning, the room was also extremely hot with windows only opening 6 inches and no AC. Ordering breakfast was a saga where you use a widget to order basically you scan the QPR code in your room, this takes forever and has to be completed by 7pm the night before. The food at breakfast was also poor quality. There is also currently construction work next door the hotel. Overall a poor stay as the hotel needed modernizing and doesn't seem value for money but the location was excellent.

This hotel has the friendliest staff of any hotel we have ever stayed in. with stunning views of the sea. It is currently being modernised, the lounge and bar are modernised, hotel rooms still to be modernised. But the view, food and staff more than make up for tired rooms. The rooms are big with spectacular views of the bay and the sunset. It also has a swimming pool. I would thoroughly recommend.

A lovely hotel, great location and very efficient and kind staff. Stayed in a lovely superior double which was large and comfortable. Breakfast and dinner was lovely and the hotel clean and tidy. The staff are welcoming and very friendly. Helen

We stayed for a few days in July during the start of the heatwave, and had a first floor room with a sea view - which was wonderful. The room was clean and tidy and had everything we needed. Breakfast was freshly cooked, and the staff were exceptional - attentive, helpful and friendly. Hotel parking definitely a bonus.

I found a Trip Advisor review on this establishment dating back to March 2012 by Yorkshiremannorfolk which I have adapted - his review which in the main I agree with is in inverted comma's :- “The only positive things I can say about this hotel are that the staff are pleasant and try to be helpful, the food is acceptable and the location is pleasant (I would add the staff do keep the place clean). Almost everything else about it is poor - despite the relatively high price - and there are too many negatives to list them all in detail. The whole experience is one that I would not want to repeat.” The rear entrance, which is effectively the first entrance to greet those arriving by car, is very unwelcoming and dingy. At reception I was asked to sign a multi page document which I still don't exactly know what it contained as I was not given a copy. I was then asked to stump up a nearly thirty percent price increase which I had not been notified of. By contrast the other, far superior but cheaper, Best Western hotel we used on the first leg of this holiday which had also moved the booking from 2020 to 2021 (due to covid regulations making the holiday a no go) asked for no price hike. The furniture in the breakfast room is tired with varnish worn off the chair arms and table legs. There is no artwork in the public areas. The bedroom carpet was worn and stained and the windows would barely open resulting in a very hot room. The bathroom window would not stay open at all. We were advised that the bathroom was dated at the time of booking and accepted this but it does appear to date from the 1980's which is nearly forty years ago. The mattress was not the most comfortable and certainly not of the quality of Premier Inns. Interestingly the hotel has found money for Tesla Charging Points for a minority but not to fix windows or provide air conditioning. The hotel replied to Yorkshiremannorfolk with the same excuse they have been using since 2012, and probably even before that :- “We have refurbished the ground floor areas in recent years and tried to enhance the art deco features where possible. We continue to replace beds and upgrade rooms as often as we can.” The fact is that this hotel has been neglected for decades and it cannot be blamed on Covid. I have seen brand new hotels built and opened in less time than the nine years since Yorkshiremannofolk's review and the hotel's claim that they are upgrading. They appear to think it is acceptable to charge a premium based on past glories. As we booked through Best Western who state “Quality – nothing's more important to us (and you!) than the quality of our hotels and the service we offer. Which is why at Best Western we have our own strict quality checks ...” I hold them equally responsible for promoting this establishment. Every other hotel we have booked through them exceeded expectations - until now. It will be interesting to see if the hotel use the same lame excuses that they have been using for nine years in response to my comments.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Best Western hotels are owned and operated by individual proprietors who work under the branding of Best Western. We are sorry that we failed to meet your expectations on this occasion. Thank you for informing us that the team are helpful and pleasant and you found the hotel clean.

We stayed for 4 nights and enjoyed our stay, our room viewed over the ocean. It was approximately a 10 minute walk into the centre of Newquay. The staff were excellent and the room was so clean. Breakfast was great with many options. The building is a little tired in place but is undergoing modernisation but that did not affect our stay.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful comments. We are pleased you enjoyed your time with us and we look forward to your return.

Stayed for two nights. The location of this hotel is good, but to be honest thats the only plus point. Tired rooms, especially the bathrooms. Speaking to guests that have returned year after year, things have really gone downhill, and will not return, including us.

christine comery, Other at Best Western Hotel Bristol, responded to this review
I'm sorry to read that we failed to meet your expectations. The hotel is working through a refurbishment programme upgrading guest bedrooms. This has been stopped for the busy Summer Season and we hope to continue with this wok late in the year. We are upset to read that you will not be returning.

This hotel has a wonderful location. Close to the main high street, restaurants, pubs etc. It has a small beach directly in front of it and a short walk to the main harbour. Staff are very friendly and helpful. Visited the reception a few times to ask for different bits and the service was always very prompt and professional. They are refurbishing the hotel at the moment although we heard no noise apart from very briefly one morning. The refurbishment is definitely needed! The hotel is very clean, however extremely dated.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are happy you enjoyed your time with us and hopefully we will have finished our refurbishments the next time you plan to visit. Great to read you liked our wonderful location and found the team friendly and helpful. We look forward to your return.

Outdated, rude staff, shower didn't work for 2 days and when fixed the pressure was appalling. No TV remote in room for ages, when asking for towels we had to ask 3 times before any were delivered and the food in the restaurant was awful, rubbery burger and far too much pesto in the pasta. Also nowhere near enough choice of food options!

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
The hotel is working through a refurbishment programme. The shower was fixed as soon as the part arrived. Fresh towels can be ordered via reception and are delivered to guest bedrooms. As well as the bar menu, there are daily specials. Perhaps it is down to personal preference as we have had other guests who are more than happy with the food options and have complimented the food. We are sorry to read that on this occasion we failed to meet your expectations.

Wonderful hotel, just a traditional no sparkles hotel with great reception staff and help when needed during testing times. Special thanks to Allison on reception who couldn't do enough for us. A stones throw from a great beach. Will definitely return ❤️

The hotel is a bit tired round the edges, but the room we had (best in the hotel according to the receptionist) was lovely with an old world charm, and had a great view. However this room was NOT cheap (nearly £800 for 3 nights B&B). We then found that because we had made the reservation through an intermediary site (booking.com) that we had to pay an extra £5/night for a parking permit. If we had booked direct we would not have had to pay this. I can understand if someone has bagged a bargain room rate through a clearance site that paying extra for carparking could be reasonable, but is very penny pinching when you've paid top dollar. I will not be choosing a Best Western again as I just felt we were being fleeced.

Very friendly had a great stay even with the 2 Dogs staying with me even they were made to feel welcome the rooms very good very clean breakfast perfect location perfect would recommend staying here I'm going back

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your positive feedback. We are happy to read that both yourselves and your four-legged friend had a fab time with us. We look forward to your return.

We stayed for 4 nights here at the end of June, booking last minute with few choices still with availability. Despite some previous reviews, the refurbishment of the hotel is definitely not complete. We stayed in one of the old rooms which are incredibly tired but I do understand all of the reasons why it hasn't been finished. The en-suite bathroom had been done, however, and was great. The location of the hotel is what drives the cost and in Cornwall you pay a significant premium for that. We didn't plan to spend much time in the room as we were exploring Cornwall so it didn't really matter so much, but don't be surprised if you pay lots of money and get a room that you're disappointed with. The team at the hotel are doing a great job in the current times - very helpful and always cheery. Breakfast, while difficult with social distance measures in please, was lovely with good choices. Overall we had a great time in Cornwall but our room didn't live up to expectations. Location of hotel is phenomenal.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. There are still guest bedrooms within the hotel that require upgrading and we to complete this work later in the year. I agree, we do have a rather spectacular location. We thank you for informing us that you felt the team at the hotel are doing a great job. They will appreciate this feedback as they are working hard to ensure guests enjoy their time with us.

A good hotel, easy walking distance from town centre, and over the road from the beach. Friendly helpful staff. Building work at one side of hotel, but only during the day when out and about, with no noise during evening or night.

As always, we had a very enjoyable week. The staff went above and beyond to serve us well, often working in difficult circumstances, I.e. being short of staff. Food was excellent and always lovely and hot.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for such lovely comments. We are pleased you enjoyed your time with us and we look forward to seeing you again soon.

Having read some of the reviews on this hotel we almost cancelled our stay here, it was only the fact that we couldnt get another hotel at a similar price point that we didn't, whilst there a few niggles overal we had a good experience. Staff - Everyone one we spoke to were friendly, polite and very helpful. Location - Very good, close to sandy beaches and within walking distance of the town centre. Room - I think we had a refurbed room, it was a good size, appeared freshly decorated & clean. The bathroom was in very good condition with a decent shower.On the downside there was no climate control at all, so I think it would be unpleasent if it had been very warm. There are fans available. Due to Co-Vid there was no room cleaning for our 3 night stay, something which you are only made aware of when you check in, maybe it would be good to mention this at the time of booking. Also there are building works going on next to the hotel that seemed to start at 8am, not an issue for us as we rise early and dont stay in the room all day. We didn't eat in the restaurant so cant comment on the food, we used the bar and found it to Ok for a quick drink, prices were very comparable to in the town. Decent size swimming pool which does have to be booked, we had no trouble booking, Overall we enjoyed our stay but if returning to Newquay would prefer a hotel with air conditioning.

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your recent stay with us. We are a 3* hotel and at present do not have air conditioning. We are able to provide a fan to guest bedrooms. We are pleased that overall you enjoyed your time with us and perhaps when you visit Newquay again we may have had air conditioning installed.

The property is very old, rooms are not clean, bathrooms sub-standard with a very tiny cubicle. Windows jammed (was ok to have them open as we visited in summer). Desperate need of basic repairs in the room/hotel. For the same price, you could get far better hotels around the same location. I don't recommend this one at all.

christine comery, Other at Best Western Hotel Bristol, responded to this review
We note your comments from your recent stay. I'm sorry to read that we failed to meet with your expectations. The owners are working to upgrades rooms. This has stopped due to the busy Summer season ahead, however, we hope to continue with this work later in the year. Our House Keeping Supervisor checks all rooms prior to arrival, so we are somewhat surprised to learn you felt the rooms were not clean. As there were no specific's mentioned regarding cleanliness it is hard to know what you felt was wrong. We thank you for your feedback.

Very large family room. Great breakfast and friendly staff. Close to beautiful beaches and restaurants. The swimming pool was a nice treat too- we had it to ourself on two occasions. Wifi throughout..

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank your for your feedback from your recent stay. We are happy you enjoyed your time with us and hope to see you again soon.

The view from this hotel is stunning from a sea view room. We booked a family room and the room on the photo when I booked it had a separate bedroom. My granddaughter came to stay for one night and all we had was one room with a double and single bed. The hotel staff dealt fabulously with COVID restrictions and we felt very safe. I have a couple of criticisms. Firstly the shower was not powerful enough and I put the small shower attachment on and water dripped out of the bath under the shower screen and onto the floor. Secondly it seemed that the receptionist was being trained by another lady who showed her impatience by slamming papers onto a desk which was highly unprofessional!! We were not awoken by any building noise which was going on next door. The breakfast was lovely and there was a great choice. All in all a friendly hotel with great service and we would stay there again.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback from your recent stay. I have informed our maintenance man regarding the shower pressure, although at times this can be affected if a large number of guests are demanding water at the same time. I would like to personally apologise for the member of our reception team who was seen to be unprofessional. Our Reception Manager has spoken to the team regarding this. It is great to know the building work did not disturb your sleep and the team will be happy to learn your received friendly, great service. We look forward to your return.

The hotel has been "under renovation" for ever, and being under renovation is their justification for all breaches of health and safety regulations and any other problems. Best western hotel Bristol lacks hygiene in its kitchen, with staff hair found in breakfast. in the picture you see a simple fruit salad with human hair served with it. Imagine with more complex foods, anything with a sauce that can hide hair and other dirt. highly unhygienic and completely unsafe, even without Covid. location is excellent, close to city enter and tolcarne beach.

christine comery, Other at Best Western Hotel Bristol, responded to this review
We are sorry to read we failed to meet your expectations. I do believe you spoke with our Assistant Manager regarding the breakfast incident, which was duly resolved. The hotel has required extensive refurbishment and this has been ongoing for a few years. Unfortunately, we can only complete this work in the quieter months. We are happy to learn you felt our location is excellent.

Stayed here for 4 nights visiting family Really enjoyed our stay here. Yes things are very different due to covid but they are everywhere. The hotel has put some very good measures in for covid . I liked having to order breakfast the night before . (We stayed somewhere else for 1 night who were still doing buffet breakfast in a very busy small dining room .....was not a good experience ) Everyone is very friendly at The Bristol Hotel . Would definitely reccomend

christine comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review you recent stay with us. We are happy to learn you felt we have implemented good measures against covid and found the team very friendly. We thank you for your recommendation.

Only thing we like about this hotel is location, we meant to stay 2 nights but after one we decide we don't want to be there any more, this hotel looks like ruin, bathroom bath looks like nobody cleane it properly for a long time, I didn't want to bath my son in there.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
I'm sorry to read we failed to meet your expectations. I can assure you that our rooms are thoroughly cleaned by our housekeeping team upon guests departures and then checked by our House Keeping Manager prior to guests arrivals. The team have very high standards with regard to room cleanliness. If you had bought this to the attention of the Duty Manager whilst at the hotel then subject to availability they could have offered you an alternative room.

When you Pay pay £200 a night to stay in a Best Western hotel you expect quality Aircon,Safe, fridge,None of these are at the Bristol UK. All you get is a scruffy very tired room in fact I have stayedIn better B&Bs for a lot less money. Had I read the one star reviews we would not stay there. And now for the breakfast it was okay but probably they got their fruit from Aldi (no berries.)If you read the reviews the manager says that they have been re-Ferb in the hotel but couldn't because of lockdown.They've been re-Ferb in since 2017 and what I can see they've done nothing.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. I'm sorry to read that we failed to meet your expectations. The hotel is working through a refurbishment programme, with many of our guest bedrooms upgraded during the last lockdown including new bathroom suites. Many of our ground floor public areas have recently been upgraded including our Cocktail Bar, Small Dining Room, Middle Lounge and Well Area. This work has stopped for the busy Summer Season and we hope to continue with this work later in the year.

Hotel dated and jaded- no rooms are serviced during stay and using paper cups - do not accept that this is due to COVID as rooms cleaned afterwards- staff rude and unhelpful - not value for money. Noise from building site next door. Breakfast charges too expensive as more value in town. Beware hidden car park charges as extra to hotel fees.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay. Currently, rooms are only cleaned upon departure, however, clean towels and additional items such as tea/coffee etc can be delivered to your room or collected from reception. The hotel has been working through a refurbishment programme with many rooms receiving newly fitted bathrooms and most of the public ground floor area has been upgraded. Parking charges are only payable if booked via a third party such as booking.com or expedia. Book direct with the hotel or Best Western and parking is free. It is upsetting to read that you found our team rude and unhelpful as they normally receive nothing but praise from guests. Our apologies that on this occasion we failed to meet your expectations.

The hotel is in a great location. The room was good and clean. We could not sleep in due to a building site next to our room so that did overshadow our experience however we were offered a different room after mentioning it to reception but as it was a room that was outdated we decided to stay in our original room and we were instead offered a discount. If you like to sleep in like us, you need to ensure you are far away from the building site or wait until that building site is over with before booking this hotel. The reason for our visit was my birthday and I had emailed the hotel prior arrival mentioning this, I have mentioned a few times whilst there as they had my cake refrigerated and it was a bit disappointing they did not do anything with this information. As a 3* hotel manager myself when one of our guest celebrates a birthday we at least send a card or a free drink. They completely missed out on this opportunity for above and beyond customer service. Apart from this they were helpful with everything else. If you will celebrate your birthday there do not expect any gesture from the hotel team. I would return because of location and the room was actually nice. Apart from ignoring the bday occasion, customer service was okay each time we engaged.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are sorry that the building site noise overshadowed your experience here at the Hotel Bristol. I hope you both had a wonderful time in Newquay and that your partner enjoyed their birthday. We look forward to your return.

Loved the view from our room. The view made the trip for me! We quite enjoyed the walk into town from the hotel so the location for us was lovely, for others may be a bit far away from the main town. We think the rooms could do with an update but think the hotel are currently doing this, as the bar has already been modernised. We enjoyed our stay, and would go again. I think the hotel may be a bit pricey but we did go on bank holiday weekend which obviously would be popular and therefore make it more expensive. Sleep quality is average because the hotel could do with air con in the rooms, this is also to do with the issue stated before, modernisation of rooms.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay with us. We are upgrading the hotel and have been working on guest rooms. We have stopped for the Summer Season and hope to continue with this work later in the year. We are happy to learn you had a wonderful time and we look forward to your return.

We were worried about the challenges of staying away in a hotel at this time but it was really worth it. Hotel was well prepared and the staff very friendly and efficient. Definitely stay again despite the rise in prices, which was to be expected due to the circumstances at present.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are pleased you enjoyed your time in Newquay and we look forward to your return.

Very noisy building site next door. Don't expect a quiet holiday if being put at the back of the hotel. The food was not very good. My wife ordered the fish it had more bones than fish. I ordered the beef stroganoff it had no taste . It was very bland. Also people we're walking around with no face masks on and we're not challenged. We also had to clean our own rooms and empty our own bins. Had to buy cleaning materials to clean the bathroom and toilet.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. There is building work in operation adjacent to the hotel. Unfortunately, this is out of our control, however, the Director of the Hotel has spoken with the building team and they will endeavour to keep the potential noise down where possible and be aware early in the morning. If you had spoken to our reception team during your stay we could have allocated you an alternative room (subject to availability). I'm sorry to read the evening food did not meet with your expectations. Your comments have been given to our Head Chef to review with her team. Currently rooms are only cleaned upon departure. Fresh towels or additional tea/coffee etc can be delivered to your room or collected from reception. Guests are challenged when seen without masks, however, the lack of mask is normally apparent on the corridors. There are people that are exempt from wearing a face mask who unfortunately do not always wear the appropriate lanyard which makes if difficult for guest to distinguish. Once again, thank you for the feedback we will work this to improve our guest satisfaction.

Terrific location atop a cliff with a lovely view out to sea, yet an easy walk to Newquay train station and high street. Easy beach access, too, if you don't mind a very steep climb back up. The staff were lovely, and good Covid precautions were in place. On the down side, the room itself was rather basic (and the health situation meant no housekeeping services for the duration of the stay). Without the sea view, it would have been a bit dispiriting.

The hotel was nice looks like newly painted etc , Hotel stag where helpful. In general OK. Restaurant food was a little expensive for what it was but was well presented and tasty. Located close to town center so easy walking distance.

A stunning location with great views over the bay. When I visited it was under Covid restrictions but the staff coped very well with that and I felt as safe as they could make it. I was on business and stayed in a double at the rear of the building. The room was warm and comfortable although the décor was not to my taste - I dislike woodchip wall coverings which extended to the corridors which were needed attention. The staff were excellent and the food was good - breakfast particularly so with excellent poached eggs. WiFi was fine in public areas and my room and the hotel benefits from parking at the rear. I'd certainly stay again - its wonderful that such a large hotel has been family run for so long. It is a large hotel and maintaining it is like painting the Forth bridge - never ending

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel is working through a refurbishment programme, which includes upgrading rooms and public areas. This has not stopped for the busy summer season but we hope to be able to continue our upgrades later in the year. We are happy to read you liked our location, found the breakfast good and enjoyed the staff hospitality. We look forward to your return.

Nice hotel But when asking for a drink you don't expect huff and a puff I am busy cleaning tables asked again still cleaning tables 3rd time still cleaning tables not impressed with the service received think the young lad needs retraining in customer service

Lovely hotel building full of character, with great views from the front and side, and location is good. The staff were all good, friendly and helpful. Rooms were clean and reasonably well equipped, but some could do with updating/renovating. Breakfast was ok.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your recent stay. We are happy to learn you felt the hotel was full of character. I agree the views from our sea-view bedrooms are rather special. We are ideally situated with the centre of town less than a 10 minute walk away and the bay of Newquay just across the road from the hotel. We are currently working through a refurbishment programme which has seen many of our first-floor sea view rooms receive newly fitted bathrooms. Due to the enforced lock down and busy Summer Season we have been unable to continue with these refurbishments. We hope to be able to continue with our renovations during 2021. We look forward to your return.

Thankyou for a great family stay - the room, service , and food were all excellent - highly recommended - good location and ideal for surf opposite Tolcarne beach and short walk to local amenities . Staff super friendly and efficient a great stay and excellent value .

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your recent stay. It is wonderful to read the room, service and food were all excellent. Our team are working hard to ensure guests enjoy their time here, and will be happy to learn you found them super friendly and efficient. Our hotel is ideally situated, being less than a 10 minute walk away from the centre of town and the Bay of Newquay just across the road from the hotel. We are happy that you have highly recommended our hotel and we look forward to your return.

Very friendly staff, family room was a great size with a wonderful sea view.... Decor is a bit tired in bathroom and communal areas. This was an economical place to stay. We had the swimming pool to ourselves as a Covid measure.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your recent stay. It is pleasing to know you found our team friendly and felt the sea view family room was a good size, with wonderful views. We are restricting the number of people using the pool at any one time. It is available from 7am - 8pm on a pre-bookable basis. We are happy you found us an economical play to stay and hope you decide to visit again soon.

Went in just hoping for accommodation as our orginal plans had to change. Lisa bent over backwards to accomodate and Lucus the manager showed me a sea facing room which shouldn't of been available but made available for my family all the staff was amazing especially the measures in place for covid felt very secure and safe. breakfast amazing and very attentive staff,and a special thank you to everyone who let us in and out of pool my little one loved every minute eveyday her highlight. also a special thankyou to Emma for being so playful and understanding with my daughter running round the bar area really refreshing to see nice kind staff a credit to the hotel definitely return maybe in Feb Half Term 2021 thanks again Richard.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments from a recent stay. Our team work hard to ensure guests enjoy their time with us and will appreciate reading your positive review. We enjoyed your family staying at the hotel and we look forward to your return. Fingers crossed for Feb 2021.

The negative comments about rooms should be ignored and removed from TripAdvisor because they are no longer relevant. Our room, on the second floor, was newly decorated and spotlessly clean. The bathroom had a modern slimline toilet cistern and was newly tiled. There was an LCD TV on the wall in the bedroom. The lift was a very modern Otis. The staff were extremely friendly, helpful and efficient. The breakfast service was very well organised in accordance with anti-covid regulations

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for posting a review from your recent stay. We are happy to learn you had a wonderful time. All our bedrooms have received modern wall fitted tv's and prior to lock down we were upgrading bathrooms. We hope to continue with further renovations later in the year. Our team are working really hard to ensure guests enjoy their time with us and will be pleased to know you found them extremely friendly, helpful and efficient. We have worked hard to ensure breakfast runs smoothly whilst following anti-covid regulations. Thank you for letting us know you felt it was well organised. We hope to see you again soon.

Yet again my stay was quite enjoyable and relaxing thank you everyone for pulling together, the service was as per usual exceptional,the staff were very friendly and nothing was too much trouble. Clean and tidy with social distancing and plenty of cleansing all round. If I had one suggestion, not a big fan of paper cups in the rooms but fully understand why, also, some of the rooms are looking a little tired, sorry guys, but apart from that everything was ok

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
It is lovely to read you enjoyed your time with us and found the team friendly, with nothing too much trouble. It is good to know that you were happy with the Covid19 procedures in place. China Mugs would requires cleaning at a high temperature, which cannot be done on a daily basis as rooms can only be serviced upon departure. Currently, we are working with disposable cups in guest bedrooms predominately for safety reasons both for our guests and our housekeeping team. We hope that next year, we will resume to normality and be able to put Mugs amidst a number of items back into guest bedrooms and continue with our upgrades. We look forward to your return.

Fantastic location, nice staff, great bar, lovely dining room and spotlessly clean throughout. The one and only thing letting this hotel down is how tired and dated the rooms are. They are fully functional with everything you need but in desperate need of a revamp. They have refurbished the bar, lobby and dining areas on the ground floor so hopefully the rooms are to follow as this would be the only thing putting me off staying again.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay. The hotel has been working through a refurbishment programme which has seen many of our first floor sea-view rooms receive newly fitted bathrooms. Unfortunately, due to lockdown this programme was stopped and when we re-opened we went straight into a busy Summer Season. We are hoping to continue with our renovations later in the year. We are pleased you enjoyed our location, found the hotel spotlessly clean throughout and loved the bar and dining room. It is great to learn you thought our team were nice. We hope to see you again soon.

The location & the views this hotel have are the main selling points! Right on the sea, with a sea view that will take your breath away! However when the night comes and the view disappears you see the inside of the hotel, which seriously needs some love & tlc! We were also so cold!!! We visited on a warm weekend in September, however still found the rooms very cold! We were bed and breakfast, was a bit disappointed with the breakfast, and there were a lot of things forgotten, however the staff were quick to fix this and happy to help. Covid wise though, this hotel stands out! Really making every effort they can to make sure their guests & staff are safe, and I honestly felt very safe & comfortable! One last suggestion, the hot water is very very hot! I ran a bath and the water shocked me! Maybe a sign above the taps just to warn others as I was really unprepared! A happy comfortable stay, but with a touch of paint (inside & out) this will be an amazing hotel!!

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. I agree our location so close to the Bay of Newquay and the centre of town less than a 10 minute walk away. Unfortunately, we were unable to continue with our refurbishments due to lock down and when we were allowed to reopen we have gone straight into the busy Summer Season. We hope to continue with this programme later in the year. I'm sorry to read that your room was cold. During the Summer months we do not not tend to use the central heating. if you have spoken to reception we could have arranged a portable heater to be sent to your room. Thank you for letting us know about the hot water. Our maintenance team have been informed. It's great to know you approved of our Covid-19 procedures and felt very safe and comfortable. We look forward to your return.

The view from the room was beautiful, the staff were extremely helpful and the hotel followed all government guidelines. Even with the guidelines it did not impact our stay. The hotel needs a bit updating in the room however I do understand that it was being updated but need to stop due to COVID. The breakfast was delicious and I shall definitely stay again.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We are so happy to read you had a wonderful time here at The Hotel Bristol. The views from the sea view rooms are rather special. The team are working hard to ensure guests enjoy their time with us so they will be pleased to learn you found them extremely helpful. We take Covid-19 very serious, and are adhering to all government guidelines. It is pleasing to read this did not impact your time with us. Great to know you found breakfast delicious and we look forward to seeing you again soon.

Most importantly we felt safe and relaxed by the hotels policy and procedure regards Coronavirus, which other hotels could certainly learn from. We found the staff friendly, helpful and the rooms to our satisfaction. Thank you all for your contribution to a most enjoyable stay.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
It is lovely to read you felt safe and relaxed by the hotels policies and procedures in place regarding Covid-19. Our team are working hard to ensure guests enjoy their time with us, and will certainly be happy to learn of your positive feedback. We hope to see you again soon.

When I saw the bad reviews online I was really nervous but it was actually very good We were lucky that swimming pool and restaurants and spa had reopened. The hôtel does indeed need a refurbishment especially in the reception. The rooms are ok what you need but could use a refurbishment too. The TV was not working properly as well as the WIFI and the beds were a bit used but other than that we had a big room with a fabulous sea view. I had to give 4 stars for three reasons - COVID-19 safe. This is the safest hotel I have been to during the pandemic that was that careful about Covid. You have to wear a face covering (or face shield) and so has the staff as well. They provide you with anti bacterial wipes and hand gel whenever you need. The Spa same. Very safe. Swimming pool is CLEAN ! when i say clean is CLEAN. No hair or dirty stuff in it. And you have to book a time slot which is very good as you don't get mixed with too many households The restaurant even safer ! Social distance respected, waiters wear face mask and have gloves. I have seen the lady cleaning even the menus ! I mean I think it is really important especially nowadays to know that we are in a safe environment and Best western Bristol has provided what was needed. - The second reason I give 4 stars is the staff. The staff was very nice and very helpful. - finally location was brilliant ! Close to everything ! Yes as I said the hotel needs refurbishment but it is a good value for money for a hotel with sea view and 1 min walk to the beach

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. We were looking to refurbish the reception area at the beginning of the year. Unfortunately, due to lock down we were unable to go ahead with the proposed renovations. Once we were allowed to re-open we have gone straight into the busy Summer Season. We hope to continue these refurbishments later in the year. Our team are working really hard to ensure our guests enjoy their time with us in the safest way possible. We appreciate your positive feedback regarding Covid-19 Safe. We have received criticism at times, regarding this but our priority is the safety or our guests and our team. It is lovely to read your positive feedback and we look forward to your return

Hotel is in a great location with fabulous sea views. The manager of the hotel was very accommodating and very helpful. All the staff were friendly. We highly recommend the wellness centre at the hotel.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We are happy to learn you enjoyed your time here at The Bristol. We are lucky to have such a wonderful location and amazing sea views. It's lovely to read you found the staff and manager very friendly, accommodating and helpful. The wellness centre is very good and we regularly receive positive feedback from guests utilising their services. We look forward to your return.

Stayed for a mid week break, the hotel is VERY dated, carpets in the bedroom were thread bare and the entire place needs a complete overhaul. Good location for Newquay buts that's all it had going for it oh and it's not cheap either! I would give it one star and that's purely for the location

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
The hotel is working through a refurbishment programme which has seen our first-floor sea-view rooms receive newly fitted bathrooms. Our Cocktail Bar, Middle Lounge, Well Area, Small Dining Room and Little Lounge have all been refurbished. Due to lock down we were unable to continue with our renovations and once we were allowed to re-open we went straight into a busy Summer Season, so cannot currently continue with any upgrades. Hopefully we can work on this programme later in the year. We are pleased you liked our location.

Arrived at the hotel and at first was a little disappointed, the appearance of the hotel reception (in my opinion) needs updating and lacks a welcoming atmosphere. However, that said, the staff make up for this in droves. They are so welcoming, warm , friendly and cannot do enough for you. There are excellent Covid measures in place and someone cleaning hand rails etc continuously. You are advised that your room will not be serviced during your stay but to ask for clean towels, or anything else you may need which worked very well. I used the pool once and had it all to myself, heated just right, could do with a few chairs and tables in case you wanted to sit out for a rest, not sure if these are Covid measures and in normal circumstances there would be some around the area. Location is fab, short five minute walk into town, With the usual shops you have anywhere, little bit run down but where isn't these days.

Well done Best Western Hotel Bristol. You delivered on all fronts and we had a lovely family holiday. The room was just right and the pool is ideal. All staff put our safety first and provided service with a smile.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. Our team are working exceptional hard to ensure guests enjoy their time with us during these strange times. It is wonderful to know you a lovely family holiday and felt the team put your safety first. We look forward to your return.

This is our third visit to the Hotel Bristol and once again we enjoyed our stay. Lovely room with a great sea view, although dissapointed that the main light didn't work in the room which we only discovered when we returned back after a late evening stroll. Oh and the right hand wardrobe door had the loudest creaking hinge that lve ever heard....lol On the plus side, strict COVID-19 guidelines were being adhered to which was very reassuring, it's a pity that the rest of Newquay weren't doing the same! My wife made a minor boo boo as she thought it was room only booking so we missed out on the takeaway style breakfasts for the first two morning. But as a gesture of goodwill they made us up a lunchbag which was really nice, thank you. The main restaurant was closed but bar meals were being served in the lounge from a restricted menu. The waitress service was good and all the staff were friendly and polite but the consistency and quantity of the food varied from day to day, which was quite unusual. The chicken burger l had was fantastic and so tasty. On the flipside the following night l had the beef burger which was dripping in sauce and mayo resulting in the lower part of the bun being turned into a mushy paste. Trivial thing l know and it won't stop returning. Overall a great stay and congratulations to the team for all your efforts during this very difficult time. Maybe see you again next year?

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your recent stay at The Hotel Bristol. It is great to read your are returning guests and this is your third visit to the hotel. I hope you reported the maintenance issues during your stay. I have informed our maintenance team of your comments. Thank you. I'm sorry you did not realise that you were entitled to breakfast during your stay. We are happy you enjoyed your lunch box freshly prepared instead. I'm sorry to read the consistency of food served did not meet your expectations in the evening service. This has been fed back to our Head Chef who will be reviewing this with her team. We are happy to learn overall you had a great stay and we appreciate your comments to the team. They are working exceedingly hard to ensure guest enjoy their time with us. We would love to see you next year.

Spacious, comfortable and well-appointed room. We were very pleased we chose a room with a sea view. Newly refurbished and well-stocked bar and lounge - perfect for relaxing drinks or snacks. Good sized swimming pool. Convenient car park. Very friendly and helpful staff. Very good Covid 19 procedures in place.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. It is lovely to read you found the room spacious, comfortable and well-appointed and appreciated the sea views, they are rather special. Our bar area is very popular, guests enjoy relaxing here especially, as it has recently been refurbished. Our pool area is now open for a bookable time slot for guests between the hours of 7am until 9pm. The hotel has two large car parks so guests never have to worry about finding a parking space. Our team work hard to ensure guests enjoy their time with us so they will be pleased to learn you found them very friendly and helpful. It's good to read you were happy with the Covid 19 procedures in place. We hope to see you again soon.

Managed to get a (very lucky) last minute booking for a long weekend with my partner at the Best Western Hotel Bristol and I have to say it was an amazing stay. The staff are very friendly and helpful even during these strange times we're in. The room we stayed in was very clean and large (had a double and single bed). Breakfast was excellent (the strawberry jam with the croissants is really nice), we only had dinner here once and that was really good as well. The hotels location is perfect for getting to most places on foot and the view from the front facing rooms overlooks the sea which is an added bonus. All in all it was a great stay at the Hotel Bristol and would definitely stay here again.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are happy to learn that you had an amazing stay. The staff are working hard to ensure guests enjoy their time with us so they will be happy to know you found them very friendly and helpful. Great to read you enjoyed breakfast delivered to your room and liked our location, we are so lucky to be so close to the beach and the centre of town a mere 10 minutes walk away. Pam our Head Chef will be pleased to know the food served at breakfast and dinner was good. We look forward to your return.

Not what I would class as a three star hotel! Dates rooms and noisy neighbours! Hardly anything open to be honest will not stay again. Only bonus is clean and COVID safe. Didn't eat as didn't fancy breakfast in my bed. Paper cups for jig drinks not a good idea. Other hotels manage to give proper cups.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We are sorry to read we failed to meet your expectations. The hotel is working through a refurbishment programme with many of our first-floor sea-view rooms receiving newly fitted bathrooms. Unfortunately, after lock down upon re-opening we have gone straight into a busy summer season but hope to continue with upgrades later in the year. Currently, our main restaurant is closed. We are serving bar food in our cocktail bar. Breakfast is served to guest rooms, by ordering the night before, this is because we cannot offer our usual buffet breakfast due to government regulations. Paper cups are in the rooms as again, government regulations stipulate housekeeping cannot service rooms until guests depart. Fresh paper cups are available via calling reception. Our pool area is now open, Massage or Knot and our resident hairdresser. We appreciate your feedback.

All staff were very friendly and helpful. Very good sized car park. Good large room with a sea view which was very clean and comfortable. There was quite a minimal menu for evening meals but what there was was very good. Precautions during the current pandemic were very effective & minimally intrusive. Very well situated with just a short walk into town or to the beach.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are happy to learn you enjoyed your time here at The Hotel Bristol and found the team very friendly and helpful. It is lovely to know you found your bedroom a good size, clean and comfortable. We are lucky to have two large car parks so guests never have to worry about finding a parking space and yes, we do have an ideal location, close to the beach and less than 10 minutes walk into the centre of town. We hope to see you again soon.

Just stayed here for 5 nites. Staff at hotel were all lovely, room was spotless, the room wasn't cleaned during stay due to covid, but obtaining clean towels, tea coffee etc wasn't a problem. We stayed in room 346,and the view over beach was lovely. Would definately stay here again if in newquay.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is wonderful to read you thoroughly enjoyed your time here at The Hotel Bristol and that you would come and stay with us again if you are in Newquay. We look forward to your return.

Upon arrival the receptionist told us we only had "room only" booked to which she was quite adamant, which for the record was wrong, we did have bed and breakfast booked, apology accepted. We was then informed that breakfast would be served in our room, why?? You serve dinner in the restaurant so why not serve breakfast as table service, most people don't go away to have breakfast served in their room in a paper bag with polysterene plates and plastic cutlery. Friends of ours stayed at Colonial where they ate breakfast in the restaurant!! Bit lazy on your behalf, if I'm honest. Then we was told that our rooms wouldn't be cleaned during our stay, again why? I understand there is a pandemic on, but come on... PPE MAYBE ??? If you don't want to provide or don't feel its safe to provide the full service then don't charge the full price, £1500 for 5 nights in 3 single rooms is outrageous given it's a 3 star hotel. At the time of booking nobody explained to us that we would have breakfast served in our rooms or that the rooms wouldnt be cleaned. The whole hotel needs updating massively, very very dated. The window in my room wouldn't close at the top, plus I'm sure the windows open far too much for British Safety standards. No I didnt tell any one as it was hard enough asking for more towels...twice on both occasions!! We waited til 4pm to get into the room and once in I went in bathroom to wash my hands and soon realised the hand wash bag was empty in the unit, really? The fire alarm went off at 4am Mon, where we was all evacuated, no one came out to speak to the guest's to explain or say anything about what was going on, then we saw some notice later in reception saying it was "due to water in the room above", huh? The lighting in the room was poor too. The positives...the bed and the duvet were nice and comfy! We had a drink in the bar on Tues so i asked for a cocktail, "sorry no cocktails" but the sign outside the hotel says 'HB bar cocktails'. Needless to say we won't be returning!

As our holiday abroad was cancelled we decided to pack up the car and just drive, visited lots of places but Newquay was one of the best....Great location of the hotel the beach was opposite the town was 10 minutes walk, staff were very helpful, happy and professional very organised...cleanliness was perfect, room was beautiful sea view room...we even managed to use the indoor pool! Excellent stay, one of my favourite spots and will forever recommend this hotel! Thank you Best Western Bristol!

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your lovely comments. Our team are working exceptionally hard in strange circumstances to ensure our guests enjoy their time with us. They will appreciate knowing that you had a wonderful time and we are happy to know that you had a lovely holiday. We look forward to your return.

Arrived at this Hotel for 3 nights! Currently on our first and only night as we requested our money back for the next 2 nights! The Hotel is very dated and has an awful smell in the corridors, this put us off immediately, this hotel is like stepping back 25yrs, strangely the corridors smell of stale smoke.......most likely because the carpets are over 20yrs old. The walls are Artex and have cracks! The bathroom has an 80's shower, my Nans old curtains LINO!!! WHO HAS LINO IN 2020 and yellow basin and the table has a skirt dressing that my Nan would be proud of! Honestly I booked this hotel not expecting the Ritz but paid £153 per night which I would expect fresh basic accommodation, I have stayed in better B and B's for £60 per night. There is a really dangerous sash window in bedroom which opens far too wide for modern regulations, must be illegal surely, if I had my children young I would be terrified they would fall out. Needs modernisation or knocking down! Only plus side......staff were lovely, helpful and polite. We could not be refunded for our first night as we booked via booking.com but will be complaining to Best Western and asking for a full refund! This hotel would be suitable for homeless accommodation and thats it. Have never written a review this bad before, however this is the worst place I have ever stayed in.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We are somewhat surprised to receive this review as the information we were given was that you wished to reduce your stay to one night as your son had called to say your garage had been broken into and you wanted to return home. Our Duty Manager immediately refunded the two nights you were unable to stay. If you had informed our Duty Manager about your feelings during your time with us then they may have been able to resolve certain issues and look to allocate you an alternative room (subject to availability). The hotel was working through a refurbishment programme which unfortunately had to stop due to the current pandemic. Upon re-opening we went straight into the busy Summer Season which means we cannot complete any upgrades until later in the year. We are upset to learn that we failed to meet your expectations.

We stayed here for 6 nights t the beginning of the month The hotel is yes , very dated but you expect that from such a building. The location was very good though The rooms are a decent size and very clean , how ever we had 2 large sash windows ( one in the bathroom) which could be fully opened so if you had little ones that wouldn't be at all safe and I can't imagine how that meets any safety standards theses days , on top of that they were furnished with net curtain. ??? A hive of activity for bacteria to grow in , are this taken down and washed between each visit ? Cus if they are you missed ours ! Very grubby The bathroom was fashioned for the 1960s and didn't match at all ( although the shower was powerful ) Breakfast if you wanted it was served in your room -where as you could eat food in the restaurant ??? Surely some system for breakfast downstairs could be worked out as a lot of other hotels are doing ?? The pool was still out of action ( fair enough it was only a week after you could re open it ( hint of sarcasm there ) ) After saying all this we were still charged the full premium price with no reduction to reflect any of the facilities not being available So now to the reception staff - 1st you have one lovely lady ( from Southampton I believe.,) nice friendly always had time for you and always happy to help . Sadly she was the minority, the others .....well what sour faced pusses you have working there Every single time we asked about ANYTHING , the answer was . I don't know I don't know !! So when will you know ?? I don't know that either ?? So who can help me ?? I don't know !!!! They were far to quick to tell us what they COULDNT do and not at all what they could When I asked the older lady one morning if breakfast was included in the 50% government scheme - her answer was “ who told you that !!!! Charming ! You staff seemed woefully inadequately trained on how the hotel is working in the new climate , we found ourselves hoping that the nice lady was on reception before we would even ask for some milk !!! Newquay is amazing The hotel once finished will be lovely Sadly your staff have put me off ever coming back

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to forward feedback from your recent stay. Breakfast would normally be served in our restaurant. This would have been buffet style, which under the current climate is unable to happen. It was felt that breakfast delivered to your room would be a safer, and we have received positive feedback of people enjoying breakfast in their PJ's. Our pool was out of action,as a decision was made to decorate this area when we returned from lock down. With the pool being emptied it was far easier to complete the work required. When the pool is refilled it takes a number of days to heat up. A number of factors affect how long the pool takes to warm up ambient temp etc and this was the deciding factor as to when the pool could be opened. I would like to assure you we opened it to our guests as soon as we could. We are disappointed to read our reception team (apart for the lady from Southampton) failed to meet your expectations. Our reception team are normally very friendly, efficient and helpful. The reception team have been working exceedingly hard with numerous bookings and new systems for breakfast and dinner. I would like to apologise on their behalf that you found them unfriendly, and unhelpful it is most unlike the team and I would like to inform you that your comments have been reviewed with them. We are very disappointed to read you will not be returning.

A last minute booking, a little trip for myself, husband and 3 year old daughter. Price was great, food and breakfast service was better than i expected with the current covid 19 restrictions. room was a little dated but was big and clean. would most definitely stay again!

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We appreciate your feedback from your recent stay. It is always nice to read positive reviews. We are happy you felt the price was great and its lovely to learn you thought the food was better than your were expecting due to the current Covid 19 restrictions. We were working through a refurbishment programme which has been put on hold due to lock down, then the hotel re-opening, going straight into the busy Summer Season. We are hoping to continue with our upgrades later in the year. It would be lovely to see you again and we hope to see you soon.

We visited the Best western hotel,Newquay in August 2020.Hotel was very old and dated, which in some ways added to its “Charm”. Room was reasonably clean and tidy, sash windows opened fully(so beware children,if on upper floors) bathroom had shower,no bath and the sink (oddly yellow)was a different colour to rest of suite(white).We booked this hotel, due to pool, but due to Covid was unable to use(closed)staff had different reason everyday for not knowing when or if it was opening??? To be fair the staff had NO knowledge of anything asked?? On the day we were leaving we found an announcement left in lift “Pool opening”???? The didn't know prior to this....or maybe too worried to say?? Altogether I cannot find any major reasons why this Hotel was a bad choice....just needs updating and Staff training!!!

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay with us. I'm sorry that our pool was unavailable during your time with us. The pool was emptied when lock down happened, whereupon we decided to go ahead with a minor refurbishment once the team were allowed back into the hotel. . This did take longer than anticipated. The possibility as to why reception were unsure of the date of opening, was once the pool has been filled it takes a number of days for the water to reach the required temperature and this can vary due to other contributing factors such as ambient temperature etc. The team are working hard to ensure guests enjoy their time with us and I'm sorry you felt our reception lacked knowledge. As you may appreciate due to the current pandemic and the short run in time of staff returning to work, they are constantly having new policies and procedures to learn. Their role is ever changing and they are having to adapt whilst working at 100 occupancy within the hotel. The hotel has been working through a refurbishment programme, which was halted due to the current pandemic. Upon re-opening, we went straight into the busy Summer Season and hope to carry on with our bathroom upgrades later in the year. We are happy to learn you like the "charm" of the hotel and found the rooms clean and tidy.

On a positive note, it's in a great location, looking out over Tolcarne Beach. We had a sea view room and the view really is something special. The staff were also friendly and trying their best to be accommodating given the current circumstances. We were coming away for the weekend as we should have been on our honeymoon which was cancelled due to Covid, so this trip was a special occasion for us (which I put in the notes on our booking). We'd quickly put our bags in the room, found it to be very dated but manageable (old stained carpets, old wooden furniture, big comfy bed, 80s style floral curtains) then went straight out for dinner. It was 11pm by the time we discovered the state of the bathroom. By the style of it, I'd say it was a minimum of 40 years old. The toilet had a cracked 70s style plastic cistern which made a loud squeaking noise when it flushed, there were cracks in the tiles in the shower area and the bath had a huge black/blue stain running down from the faucet towards the plug hole. As it was late and we'd had an enjoyable night so far, we decided against spoiling the night by complaining about it. But really, we shouldn't have had to complain; the grim bathroom can't be news to anyone that works there, and how the hotel can justify charging £140 a night for it is beyond me. Seen lots of old responses to reviews stating that the bathrooms are in the process of being upgraded; not sure when the end date of this work is, but I wouldn't recommend staying there until it's completed or until the price is lowered to reflect the current condition. Definitely not worth £140 a night.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. Unfortunately, our refurbishment project had to be halted when the lock down took place. Our first floor sea view rooms have received newly fitted bathrooms and we hope to continue this project later in year after the busy Summer Season. It is great to read you liked our location. I agree our sea view rooms are rather special with such amazing views. The team are working hard to ensure our guests enjoy their time with us and its lovely for them to receive positive feedback.

The hotel is well located right in front of the beach, there is excellent parking facilities if you wish to use the area as a base to visit other parts of Cornwall as we did. There was some noise from a building development across the road however this would not be permanently the case.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are happy to learn you like our location and excellent parking facilities. Unfortunately, there is building work taking place on Ulalia Road (at the side of the hotel), which is beyond our control I'm afraid, but as you comments this will not be permanent.

Dated hotel unrealistically represented on website. Musty smell with dirty carpets. Old fashioned furniture and uncomfortable beds. Poor quality food given at breakfast with very limited choice. Spiders galore.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
I'm sorry to read we failed to meet your expectations during your stay. The hotel has been working through a refurbishment programme which has seen many of our rooms renovated especially the bathrooms on our first floor. This project was halted due to the current pandemic. As the hotel is now busy with the Summer Season we will not be recommencing this project until later in the year. Presently, we are offering a grab & go breakfast as we are unable to offer a buffet breakfast in our main Dining Room. This offers various juices, tea, coffee, hot chocolate, a selection of cereals, yogurt compote, fresh rolls, croissants, breakfast baps, vegan options, and smoked salmon with cream cheese. If you had spoken to our team during your stay, (subject to availability) our reception team may have been able to allocate you an alternative room.

We booked our break via last minute and the pictures used vs the room we were initially given were worlds apart. We were pretty upset as it was our anniversary so I called reception and advised how unhappy we were. They could not apologise enough, and moved our room to an executive sea view room. Which is basically a suite at no extra cost. This room was wonderful, huge bed, amazing views, huge Tv. One issue the shower was a shocker the water drips out so slow honestly. Other than that it's a nice place in the right room and Covid secure which helps. Be warned though book the wrong room and you won't be happy.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your review. It is unfortunate that the first room you were allocated did not meet with your expectations. Our reception team were happy to arrange an alternative room, as we wish all our guests to enjoy their time with us. Our receptionist was most upset with the manner in which she spoken to, having to remove herself from the front desk especially as she was endeavouring to resolve the room situation for you. We are happy that you enjoyed your new room and thank you for informing us of the slow water pressure. We look forward to your return.

The room was unclean with very big spider webs inside and outside the windows. The bathroom seemed unclean and there was no water pressure or temperature control. The decor is old and tired and there was only one pillow provided which was very old and flat and the bed was uncomfortable. I was really disappointed because the pictures do not match the room we were given so I felt duped by the hotel.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
I'm sorry to read that we failed to meet your expectations. Unfortunately, our external window cleaner was unable to clean our windows until the end of the week, of last week due to the increased number of businesses re-opening. All our rooms are thoroughly checked by our House-Keeping Manager once they have been cleaned, prior to the arrival of new guests. and it is very rare to receive feedback regarding cleanliness. I have forwarded your comments to our House-Keeping team. Additional pillows are situated in the plastic covers in the wardrobes of guests rooms. Additional pillows can be ordered to your room via our reception team. The hotel has been working through a refurbishment programme with most of our first-floor bathrooms renovated. Unfortunately, due to the current pandemic this programme has been put on hold. We hope to be able to continue with this soon. We appreciate receiving your feedback.

Paid full price even though the hotel was not fully open. No pool, sauna, restaurant. Had to have breakfast in the room, the room was not cleaned for the full 3 days and the price should have reflected this

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. Unfortunately, we are unable to open the pool area until the 25th July (government guidelines) Our maintenance team are now decorating this area. We are currently following government guidelines. Due to enhanced cleaning and social distancing requirements rooms will not be serviced during your stay. This is mentioned on our hotel website. We can happily provide clean towels and extra provisions, you just needed to speak to our reception team who will get these organised for you. Rooms will be thoroughly cleaned and sanitised on departure. Whilst our main restaurant is closed we are serving bar meals in our Cocktail Bar area. This just needs to be pre-booked with reception for the time you would like your table. Drinks can be served in the bar or can be delivered to your room. We look forward to your return.

We had a lovely stay at this hotel, the staff are very helpful & friendly, our room had a beautiful seaview, it's a short walk from the town centre (10 min walk) would stay here again when we visit Newquay again .

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
My sincere apologies for the long delay in replying. The hotel has been closed due to the pandemic and we are currently organising the hotel ready for re-opening on the 9th July. I am currently catching up with our review pages and would like to thank you for the lovely comments. Our team work hard to ensure our guests enjoy their time with us and we always appreciate receiving positive feedback. We look forward to welcoming you back soon.

We stayed at the Bristol after our holiday abroad was cancelled, and booked here from 15th to 18th March. The room was lovely and really soft beds and enjoyed a good nights kip! We used the swimming pool which was lovely and warm as well. We had a free upgrade by booking directly with the hotel, and had a complimentary drink at the retro bar. The staff were extremely friendly, and probably the best I've come across in a while, so thank you everyone for a very enjoyable say.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to post a review. We are so pleased you enjoyed your time with us and enjoyed your complimentary up-graded room. The sea views are rather special. It is lovely to read you found the team extremely friendly. They work hard to ensure our guests enjoy their time with us and its super to know you felt they are the best you have come across in a while. We hope to see you again soon.

Perfect venue excellent staff good all round place to be nothing to much to ask for very friendly food out standing very clean and tidy every one happy to help beach across the road brilliant view ...thank you for every thing one very satisfied customer.. value for money every time we have booked ...

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful comments. It is lovely to read you are returning guests to the hotel and we are pleased you enjoyed your time with us. We hope to see you again soon.

What can I say? What a stay!! We stayed for a Valentine's Day treat on a deal. We checked in and were pleasantly surprised. We loved the decor and the style of the hotel. The revolving door was a big plus for the child in me. We checked in and went to our room on the second floor (we forget the number). It was something else! Huge space, a sofa. Table and chairs to look out of the bay window, huge T.V, the room was almost better than our house. We stayed whilst storm ciara or Dennis was rolling in over the north coast and I spent the first two hours, in the comfy round chair just staring out of over the entire Newquay Bay Area, watching the rough seas and Enjoying the amazing views. The best part was walking in to the surprise of having swan towels on our bed with scattered rose petals all over the duvet (no real roses where harmed during this). It was a beautiful and thoughtful touch that just made our stay even more special. We went down for our meal and the care and attention the staff gave us was just wonderful. The food was fantastic. All 5 courses of it. I wouldn't or couldn't find a single fault with our stay there. The bar was wonderfully set out and decorated with a sort of 1920/30's style which we loved and spent some time there after our meals making the most of our rare and wonderful time away. I would highly recommend staying here if only for the views if you can request/pay/grab a sea view. Staff are wonderful and hardworking and could never do enough for you. Will definitely stay again in the future, Just for the little touches. I have to give it 5 stars! Thank you again to everyone there.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful review We are so pleased you enjoyed your Valentines Stay here at the Hotel. Thank you for your 5* rating and we all hope to see you again soon.

Food was excellent, my room was small but plenty big enough for me. The only problem i had was the quality of sleep, the bed was very comfortable but the stormy winds caused the windows to bang all night. My room was 347.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for your comments. When there is on shore winds the hotel has little protection being situated on the sea front and even with double glazed windows on occasions the windows can rattle when the wind is ferocious. I am pleased you found the bed comfy and the food excellent. We hope to see you again soon.

We stayed for one night at this Hotel last weekend. This was our first time and the staff were all so kind and helpful. We travelled with our dog and all the staff made a fuss of him. Our room was clean and tidy and the breakfast was absolutely excellent in choice and quality. This hotel offers excellent value for money and we felt very welcome by everybody here. The hotel is right opposite Tolcarne Beach which we enjoyed even in the storms and is located just outside the main town. We also were able to park behind the hotel which was great. We enjoyed lovely drinks in the bar which were very nice. Next time I will use the facilities and there is also a wellness clinic offering treatments which sounded really lovely. Well done Hotel Bristol, we shall look forward to returning later this year.

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review after your recent stay. We are pleased you all enjoyed your time with us including your four-legged friend who was made a fuss of. We are very lucky to have such a good location close to the town centre and opposite the Bay of Newquay, with Tolcarne Beach being opposite the hotel. Our team work hard to ensure our guests have a wonderful time with us and we always appreciate receiving positive feedback. We look forward to seeing you again soon.

We stumbled upon this hotel as I got the dates wrong for one of our hotel stays so this was a last minute booking. We weren't expecting much, given the price, but were so impressed. The staff were so friendly, the location is amazing and the restaurant at The Colonial (down on the beach by the hotel) was fantastic. The room had a lovely sea view. I even got the most amazing facial and massage at the hotel for £35 for 50 minutes!! Brilliant stay

Christine Comery, Other at Best Western Hotel Bristol, responded to this review
We are so pleased you enjoyed your time with us here at The Hotel Bristol and felt you received good value for money. The views from our sea-view rooms are rather spectacular. Our wellness clinic is proving very popular both with guests and locals so I am happy you were able to book an appointment and that you thoroughly enjoyed it. Our staff work hard to ensure guest enjoy their time with us. It is always lovely to receive positive feedback for the team. We hope to see you again soon.

Stayed here the weekend of the 9th Feb when storm Corina hit We were on the North west side of the hotel and watching the Rough Seas roll in with massive spray was fantastic. Our room only had Single Glassed Victorian Sash Windows and the Draught was quite considerable as was the outside noise but at night the heavy curtains worked fine. However the bathroom did not have Curtains on the Sash Window and the draught was worse it also only had a Towel rail that you had to turn on there was no radiator in the Room to keep the chill off making getting out of the Shower rather unpleasant. The other annoying thing was the noise from the adjoining rooms You could hear every word every plug and switch we found ourselves whispering half the time something that detracts from the relaxing weekend away we had planned. The Stud walls just don't don't stop any sound(inc Bathroom) and should be replaced asap in my view. The location is quite good, and breakfast was quite nice with All the trimmings and a nice view over the bay. Dissapointing to be charged £5 per day for parking when you can park in the street most of the time, it just seem unnecessary Perhaps peak season it may be different. Quite a nice Building with some very nice features and we found The staff very pleasant and helpful.

Lukasz Wilczkowski, Owner at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It was a very rough weekend weather wise with storm Corina. Being on the seafront we do not have any protection from the onshore winds I'm afraid. I'm sorry to read you found your room draughty and noisy. If you had mentioned this to reception we may have been able to supply additional heaters to your room or subject to availability allocated you an alternative room that may have been warmer and with less noise. I am pleased you enjoyed breakfast and our location. Parking is only chargeable daily if you book through places such as Booking.com or Expedia. If booked direct with the Hotel or Best Western there is no car parking charges. There are seasonal parking restrictions within Newquay so if you decide to park on the streets adjacent to the hotel please check the signage to avoid receiving a parking ticket. Thank you for informing us that the staff were very pleasant and helpful. We look forward to your return

A fantastic hotel, with very attentive and welcoming staff, we were there celebrating my husbands birthday and Valentines. This is out fourth annual visit and would highly recommend it. Lovely food very nicely presented.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read this was your fourth visit to celebrate your husbands birthday and Valentines. Pam, our Head Chef will be pleased to know you thought the food was lovely and very nicely presented. Our team work hard to ensure our guests enjoy their time with us. It is always nice to receive positive feedback. We look forward to your return.

This was our second visit to the hotel in 5 months and we wouldn't hesitate to return again. It is excellent value for money and in a fantastic location. All staff are efficient, friendly and helpful and are a credit to the hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read that this was your second visit to our hotel in the last 5 months. Thank you for your recommendation. We are pleased you found your stay excellent value for money, loved our location and found the team efficient, friendly and helpful. We hope to see you again soon.

Lovelly hotel great location good parking facility indoor swimming pool was great was great value for money staff were friendly check in was great breakfast was brilliant excellent choice would definitely recommend and would definitely stay again

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read you thoroughly enjoyed your time here at The Hotel Bristol. Our location is ideal with the Bay of Newquay just across the road from the Hotel and the centre of town less than a 10 minute walk away. Our team work hard to ensure guests enjoy their time with us so it is always nice when they receive positive feedback. Pam our Head Chef will be pleased to know your felt breakfast was great with a brilliant choice. Thank you for your recommendation and will look forward to your return.

Our two night stay could not have been any better, as the follow on to eight nights elsewhere we couldn't have chosen a better hotel, wonderful view great sleep and all staff friendly and helpful. As Art Deco lovers this was an added bonus as the interior is returning to that era and being done very well.Would return anytime!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. We are pleased you enjoyed your time with us here at The Hotel Bristol, and its lovely to learn that it was a pleasant start to the beginning of your vacation. We are glad you liked our decor and look forward to seeing you again soon.

We had a dinner and dance at hotel so stayed over to make the most of relaxing stay. Clean tidy hotel with very pleasant friendly staff. The evening meal for 120 was superb , especially the chicken in a white creamy sauce , all courses were excellent and everyone enjoyed. Drinks are a bit pricey ... disco was brilliant, fantastic night sleep with amazing sea views . The buffet breakfast was always topped up . Only negative is coffee is awful , far too bitter . But overall a great please to stay and eat .

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for leaving a review after your recent event and stay at The Hotel Bristol. I'm sorry to read you found the coffee served far too bitter. We use a filter coffee from a local supplier and I have already fed your comments to our Food & Beverage Manager. Next time you stay please speak to our waiting staff and they can provide an instant coffee which you may prefer if you do not like the filter coffee being served. It is lovely to learn you liked the hotel, loved the sea view from your room, found it clean and out team pleasant, and friendly. Pam our Head Chef will be happy to know you felt the food was superb and liked the buffet breakfast. We look forward to your return.

A very nice hotel with very friendly and attentive staff, room I had was facing the sea and had good views, was a sham I could not get a window open for ventilation as sometimes the room was too hot even with the radiators turned down. Food was wonderful but a shame the dining room/restaurant was closed for refurbishment as I know from a previous visit how wonderful it is. my room was very spacious.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your kind comments. Unfortunately, we are currently decorating our Dining Room which as you now is rather large,and needed to close it, so we could get the ceiling painted. We are pleased you enjoyed your sea-view room. Daily temperatures have been up and down. Once the heating is on it does takes a while for the hotel to cool down once we lower the temperature. Recently it had been much colder so we had the heating on higher to ensure our guests room were warm. I will get our maintenance team to check the window in the room you stayed. Thank you for informing us you could not open this. We look forward to seeing you again soon.

From arrival to check out the team couldn't do enough to make our function superb! Beautiful sea view room, comfy bed, clean throughout, tasty food, welcoming friendly staff, wonderful breakfast. All in all, terrific all round experience!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are so pleased you enjoyed your time here at The Hotel Bristol. Our team work really hard to ensure guests enjoy their time with us so it is always nice to receive positive comments. We look forward to your return.

Stayed for short winter break. Lovely room overlooking Tolcarne Beach, very clean and well presented. Staff and service very good.Food was first class both breakfast and dinner This is not an ultra modern chain hotel it has character and a lovely ambience offering a traditional seaside break.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such lovely comments. Our team work hard to ensure our guests enjoy their stay, and it is always great to receive such wonderful feedback. We look forward to seeing you again soon.

Super evening, the staff were very helpful as we are both disabled and Martina, Angie and Mark deserve special mention. The room was excellent with a super view of the bay and surf. The dinner was exceptional and the service was first class. Nothing was an issue for the staff.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful comments. We are so happy to learn you had a lovely time. Our team work hard to ensure our guests enjoy their time with us so it is always nice when they receive compliments and we appreciate the special mention for Martina, Angie and Mark. Pam our Head Chef will be pleased to learn you felt the dinner was exceptional and Peter our Restaurant Manager that the service was first class. We look forward to seeing you again soon.

Stayed at the hotel as part of an arranged dinner dance for about 80 people. The bar area was spacious, the dining room large and the dance area also good. The meal provided was a 3 course set meal (except for special diets). The food was served speedily by plentiful staff and was very enjoyable. The bar was well stocked and not too badly priced for a hotel. Room was large, overlooking the beach, spacious and very comfortable bed (room 150). Breakfast is buffet style (I do prefer it cooked to order) but there was ample and a good selection.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your recent stay and event with us here at The Hotel Bristol. It is pleasing to learn you thoroughly enjoyed your time with us and lovely to read your wonderful comments. We look forward to your return.

I was working in Falmouth and wanted accommodation in Newquay for 1 night this hotel had the best price for the level I required. For that night booked 1530 is on the day so other places where full or to expensive. I have stayed here before the hotel is OK Old school style room was clean and had been refurbished but the dated woodchip wall paper was still on the walls. The public areas where looking dated except the bar which looked good. I had a look at the swimming pool but thought that to looked dated ... I did not use it. Breakfast was 12 pound in my opinion to expensive. So I did not have it. Convenient location and has a car par £5 overnight charge. Stupid really as the parking in Newquay this time of year is OK and you are able to park on single yellow lines. But read the local signage.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel is working through a refurbishment programme which has seen many of our first-floor sea-view rooms receive newly fitted bathrooms. We have recently been concentrating on our public areas. It is great to read you like our recently refurbished bar area. We always recommend booking on a bed & breakfast basis as this is usually better value than booking room only and adding breakfast on arrival. Newquay is seasonal, and parking restrictions do apply at certain times of the year so I strongly recommend that you always check the signage to avoid any unnecessary fines. We hope to see you again soon.

Booked the discounted party rate room . Lovely double at the back , was able to check in early as room ready . Pool is small but well maintained . Friendly desk staff . Breakfast had a wide choice to suit all appetites.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are pleased to read you enjoyed you double room, and as the room was ready you were able to check in earlier that the standard time. Lovely to know you felt there was a wide choice at breakfast to suit all appetites. Our staff work hard to ensure guests enjoy their time with us so it is always nice when the receive positive feedback. I will let the reception team know you found them friendly. We look forward to your return.

Our first stay away with our 2 dogs. Fantastic Hotel Bristol . We had so much quality time and space in our room. All the staff at the hotel made us very welcome. Food was really good the bar and lounge was really nice relaxing areas.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely, to read you thoroughly enjoyed your first stay away with your two dogs here at The Hotel Bristol. We are happy to learn you found the team welcoming, the food good, with plenty of lovely areas to relax in. We hope to see you again soon.

Although the hotel is a little tired we did not expect the lap of luxury for the reasonable price. Unfortunately our room was not suitable - primarily the uncomfortable bed. The lovely receptionist sorted this out for us the next morning and we were given a room that gave us a front row seat to the fabulous new year firework display! For us the breakfast was OK, but lack of fried eggs (we all love to dip our toast in a runny yolk) was disappointing and the sausages weren't to our taste, but there was still a good variety which ensured we didn't go hungry! Would stay again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review you stay. I'm sorry to read the first room you were given the bed was not suitable, however, its lovely to learn you thoroughly enjoyed the second room our reception team allocated you and that you were able to enjoy the New Year Firework display from the window. It was rather spectacular!. Even with a buffet breakfast you may request fried eggs from our restaurant staff. Where possible, we always try to purchase local produce and our sausages are sourced from a local Cornish butcher. It's unfortunate that they were not to your taste. It is pleasing to know you felt there was a good variety at breakfast which ensured you didn't go hungry. We are happy to read you would stay here again and look forward to your return.

Room was very nice with a lovely view, breakfast was average, Hotel in a good location. Lobby area needs an update, looks well worn. Wifi was good once connected but had to re-connect every day. Staff were very friendly and attentive.

christineI5458OQ, Public Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay here at The Hotel Bristol. We are pleased you enjoyed your room that had a lovely sea-view, and felt the hotel was in a good location. It would have been helpful to know how we could improve breakfast to make it great rather than average. Reception is on the list to refurbish and we hope to undertake this soon. It is lovely to read you found the team very friendly and attentive. We hope to see you again soon.

An excellent way to enjoy Christmas day with lunch at the hotel Bristol in Newquay. A great menu with lots of choice. We had a table with a sea view not to crushed in. The service was very good from start to finish. Thankyou to all who put on such an excellent lunch.

If you wish to stay in a family friendly, efficient and exemplary hotel in Newquay this one is the one I'd recommend. It is close to the beaches and amenities but not close to the main street so is quiet. The staff and food is excellent giving you a wonderful experience.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments and recommendation. The staff work hard to ensure our guests enjoy their time with us, so it is always nice when they receive compliments. We are very lucky to be situated so close to the Bay of Newquay and the town centre less than a 10 minute walk away from the hotel. We hope to see you again soon.

I have stayed as a leisure guest but this time used the hotel for a business meeting The catering arrived as arranged the room was well presented every thing happened as pre booked Good parking and the dinner was first class thank you.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for review. We are happy you found our hotel suitable for your business meeting. We have a variety of sized rooms for meetings or training courses and can supply a selection of lunch options with varying prices. Having two large car parks your delegates never have to worry about finding a parking space. We hope you will utilise our facilities again soon and look forward to your return.

We really enjoyed our stay ; everyone went out of their way to make us and guide dog most welcome good choice of food and beverages; very clean and well presented ; would definitely return and recommend this family run accommodation; exceeded our expectations

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read you enjoyed your stay and felt our team went out of their way to look after yourselves and your guide dog. We are happy to learn you liked the variety of food and beverages on offer, appreciate the recommendation to others and look forward to seeing you again soon.

Nice hotel, clean rooms, friendly staff and good location to town and train station. Town centre walkable with bus stop outside. Car Park and swimming pool. Nice bar area with good selection of drinks..Would use again based on price we paid (stayed in Nov) but would check other hotels around as there is a variety of choice.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy that you enjoyed you stay finding our rooms clean, and a good location to the town, train stations and bus stops. Our bar area was recently upgraded and we aim to stock a variety of drinks including items produced in Cornwall. The team work hard to ensure our guests enjoy there stay and always appreciate knowing you found the team friendly. It is lovely to read you would stay here again and we hope to see you again soon.

I was staying over for a dinner/dance. Good sized, clean room with a bath and shower, excellent service and really good food for the money I paid. Parking was easy, location great I would definitely stay again

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy to learn you enjoyed your time here at the Bristol. We are lucky to be in such a good location and have two large car parks so our guests never have to worry about finding a parking space. We hope to see you again soon.

We had an event here, the staff were all very friendly and helpful. The bar has been modernised and looks great, good range of drinks on offer. The rooms just need modernising too, but they are perfectly functional. Deborah (I think that was her name, lovely blonde lady) was very helpful on check in and check out. The bar staff were also really great. This is the second time we've been to this event at this hotel and it's getting better each time

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read you are a returning guest and thoroughly enjoyed your function. Pleased you like our newly fitted bar area. We have been working on guest bathrooms and hope to continue with this work during 2020. Thank you for informing us that Deborah and the bar team were really great and you were looked after well. We look forward to your return.

How can any chain hotel be so shabby and unloved? Friendly staff, awful room, shabby carpet, cheap furniture, wood-chip wallpaper, ridiculously uncomfortable beds, windows/ceiling leaked rainwater into the room, no bedside wall sockets, awful fluorescent strip lighting, dreadful bathroom, clearly hasn't been modernised in decades, scary lift, all the charm of a DSS hostel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Hotels under the branding of Best Western are individual owned hotels that work under Best Western Guidelines. We are sorry that you encountered a leak during your stay. Our housekeeping team noticed the leak and left a letter in your room asking if you would like to move rooms. The hotel is working through a refurbishment programme which has seen many of our first-floor sea-view rooms receive newly fitted bathrooms. We have recently been concentrating on Public Areas and refitted our Cocktail Bar, Middle Lounge and Well Areas. We hope to continue with bathroom upgrades in 2020.

Lovely weekend break. Hotel staff genuinly friendly and gave attentive service, really lovely meals at dinner and breakfast. Relaxing lounges and we'll stocked bar. Always enjoyed every stay here and happily recommend.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read you had a lovely weekend break and that you are a returning guest. Our team work hard to ensure guests enjoy their stay so it is always nice to receive positive feedback. We look forward to seeing you again soon.

Our room was spotless and we slept well. Lovely views from the front of the hotel. The reception staff were pleasant, the bar staff less so but nothing awful. Meal for a function was average - pear desert was plain and tasteless. Carpets could do with an upgrade.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is wonderful to read our reception team look after you well and I apologise that our bar staff did not meet with your expectations. Meal choices for functions are chosen by the organiser of the event. Your comments will be reviewed with our Head Chef regarding the pear dessert. The hotel is working through a refurbishment programme. We have recently been concentrating on our public areas and guest bathrooms and are hoping to continue upgrading the hotel during 2020. I agree, the views from the front of the hotel are rather special. We hope to see you again soon.

Very Good, friendly staff and good service from the start of checking in. I will be recommending this hotel to friends and family. I stayed in hotel on the same road before and wished I had stayed at this Best Western hotel on that occasion.

Stayed here for three nights. Room was large and comfortable, staff friendly, and the food excellent. The hotel is situated opposite the cliffs and only a few minutes walk from the town. There's a bus stop very near from which you can catch a bus to Truro and other towns. Would be very happy to stay here again.

We have just enjoyed a wonderful four day break at this three star hotel, the staff couldn't be more helpful, with excellent food they could not have done more for us. The rooms were clean and well appointed we could not have asked more.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely, to read you enjoyed your break with us here at The Hotel Bristol. Our team work hard to ensure our guests have a wonderful time so they will be pleased to learn you found them helpful, the food excellent and the rooms clean. We look forward to seeing you again soon.

Very tired and dated hotel - needs major refurbishment and staff lack basic customer service skills. Black mould in bathroom, room cold and receptionist extremely blunt. Very poor value for money but good location.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are a privately owned hotel working under the Best Western name. The hotel is working through a refurbishment programme which has seen many of our first floor sea-view rooms receive newly refitted bathrooms. We are hoping to continue with bathroom refurbishment during 2020. I'm sorry that we failed to meet your expectations from your recent stay. Your comments will be reviewed with the team and it is disappointing to read there was a lack of basic customer service skills. We appreciate your feedback and would hope to see you again.

Love the Hotel, great location, dog friendly and lovely staff. We have stayed here before and love the seafront location just on the edge of the town with outstanding views over the bay. Great breakfast served to your table rather than the modern buffet option (always served on really hot plates). Pots of tea and coffee nice too.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. Being a dog owner myself it is lovely to be able to take your four legged friend away with you. It is pleasing to read you are a returning guest. Our location is ideally situated with the Bay of Newquay just across the road from the hotel and the centre of town less than a 10 minute walk away. We are happy that you enjoyed your breakfast served to your table rather than a buffet option. We hope to see you again soon.

We had fabulous views from our room. All the staff were so very helpful and friendly, nothing was too much trouble for them. The food was very reasonably priced. The hot chocolate was delicious. The breakfast, well just so much choice and very tasty.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to read your comments and we are happy to know you thoroughly enjoyed your stay. I agree the views are rather special from the sea-view rooms. Pam, our Head Chef is happy to learn you felt the food and drink was reasonably priced, tasty and so much choice. We look forward to your return.

Hotel is taken over by Lowebder Perran Festival for 5 days. The service remains goo inspite of the numbers. Actually finf--ding out about meals aailable takes a bit of efffort but as a festival venue it works well and since it is festival goers who are there it is convivial

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to learn you felt our service was good in spite of the large numbers attending the Celtic Music Festival. Thank you for your comment regarding food timings,location and availability. Our meal times are shown on the daily Menus distributed. Next year we will endeavour to make food timings, location and availability easy to understand. We look forward to seeing you next year.

This is a good place to stay on the seafront. All the areas of the hotel that we used were spotlessly clean. The room was big and comfortable and the sea view lovely. The local Pale Ale is definitely worth a try.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to read you thoroughly enjoyed your stay and like the local Pale Ale served in our Cocktail Bar. We look forward to your return.

fantastic hotel, very clean rooms and friendly staff. Brakfast was amazing. Would definitley stay here again.Fantastic sea view and excellent location on the seafront close to town centre. Car oarking close to hotel and free with a permit from reception.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are pleased to read you had a great stay here at The Hotel Bristol, finding the team friendly and breakfast amazing. I agree, the view from our sea-view rooms are rather special, and our location is central, with the Bay of Newquay just across the road from the hotel and the centre of town less than a 10 minute walk away. The hotel is very lucky to have two large car parks so guests never have to worry about finding a parking space. We appreciate your positive comments and hope to see you again soon.

Stayed for just the one night, good location close enough to the town without being to central, good size room with large windows allowing for great view of the sea, nice size bathroom and large walk in shower. We had dinner in the bar/dining area, good choice of food and tasted good and a great breakfast! Staff brilliant, helpful and friendly. Never been let down by Best Western would have given this one an excellent if it had not been for the road outside which was a bit noisy.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is lovely to read you enjoyed our location and your room with lovely views of The Bay of Newquay. Pam, our Head Chef is pleased to learn you felt there was a good choice of food, which tasted great. The team work hard to ensure our guests' enjoy their say. It is always pleasing to receive positive feedback. We look forward to your return.

Stayed for one night. The stained carpet was disgusting. The bed needed to be remade properly before sleeping in it. Vertical blind would have been useful, to give privacy from the road, when the curtains were open. The hotel, looked tired and paintwork was badly chipped in places. The bathroom was a reasonable size and the large shower was great.Plenty of hot water, but the toiletries holder in the shower was rusty. Whilst not the hotels fault, across the road, a shops alarm was going on and off for ages in the early hours.So hardly got any sleep, although the hotel itself was very quiet. Although in central position in Newquay I would not stay there again.

We stayed for three nights over October half term. Our room had a Sea view and a smaller connecting bedroom for the children to stay in. The staff were incredibly friendly and accommodating and nothing was too much trouble. The rooms were very clean and tidy, and we made full use of the hotels private swimming pool. Suppers in the bar were good value and tasty, but the main event was the delicious breakfast consisting of continual Buffett and then a very good cooked affair. Would highly recommend a visit, a moments walk from the main beach in Newquay. We'll be back,

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is lovely to read you had a thoroughly enjoyable time here at The Hotel Bristol. The staff will be happy to know you found then incredibly friendly and accommodating with nothing being too much trouble. Pam, our Head Chef will be pleased to know you felt the suppers in the bar were good value and you found breakfast delicious. Thank you for your recommendation and we all look forward to your return.

best western room was great sea view wonderful, warm, water hot wifi good first night back didnt like soft bed boards were added problem solved free carpark included breakfasts were good but did nt feel the evening menu was attractive in content or price from the hotel were able to use public transport to looe and Falmouth but in infrequency of the train ment on two days we had to use the car

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is lovely to learn you enjoyed your sea view room and that the bed boards improved the beds for you. We are very lucky to have two large car parks so guests never have to worry about finding a car parking space. Buses are generally good to travel around Cornwall, however, you are correct travelling around Cornwall via the train is not as good I'm afraid. We look forward to your return.

I dont expect to book in to a hotel and be faced with various people taking their pet dogs in and out of the rooms. I may be old fashioned but I dont think that a hotel is a place to have other peoples pets.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay. The hotel makes it very clear that it is "A Dog Friendly Hotel". Being a holiday destination, with seven beaches within Newquay we receive numerous requests regarding accommodation. We have a Five Star Hotel in Newquay which allows dogs. Visit Newquay, has recently reported that there was a significant increase in people looking for Dog Friendly accommodation this year. I'm sorry that you feel this is not acceptable.

A lovely well positioned venue. Friendly staff, Good Food and service at a very decent price. Would have no problem in recommending this Hotel, o.k. It's not 5 star but you are not paying 5 Star Prices.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is wonderful to read you enjoyed your stay here at The Hotel Bristol. We are glad you enjoyed our location, found the team friendly and enjoyed the food. We appreciate your recommendation to others and look forward to seeing you again soon.

Bed falling apart, carpet very badly stained as was bath. Had a room change, cold water stopped coming through, bath wouldn't drain away. Attitude of one of the waitresses was absolutely awful very rude.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm sorry to read the room allocated failed to meet your expectations. I am pleased our reception team were able to allocate you an alternative room. Your comments have been reviewed with our House Keeping Supervisor and these items are being addressed. I would like to apologise that one of our waiting staff was rude. Our Staff are generally very helpful and friendly so to read this it is most disappointing. Our General Manager will be speaking to the team as this is not we expect. I would like to thank you for your feedback and we hope to see you again soon.

Friendly, efficient staff. Large, comfortable room. We enjoyed a good breakfast with plenty of variety and local produce. Car parking excellent. Wi Fi worked very well. We did not use their swimming pool or spa facilities but these looked good. We were walking the South West Coast path and the bus stopped just down the road.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is lovely to read you thoroughly enjoyed your stay, from friendly efficient staff, large comfy room to a fantastic breakfast. We are lucky to have two large car parks so guests never have to worry about locating a parking space. I hope you you enjoyed the views whilst walking the South West Coast Path. We hope to see you again soon.

We had the pleasure of staying here for 2 nights in October 2019, this was a first time visit to this hotel even though we stay in Newquay frequently and we were happy with our choice,so much so we've joined the Best Western guests scheme.The hotel is classic in design and sea view rooms enjoy a beautiful view of Newquay bay. We stayed in room 246 which has high quality furnishings, but although fully functional, is a little tired. The staff throughout are exceptional and complement the general ambiance of establishment. Look forward to our next stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is lovely to learn that you enjoyed your stay and that you have become members of the Best Western Reward Programme. The hotel is working through a refurbishment programme which has seen many of our sea-view first-floor rooms receive newly fitted bathrooms. I'm sure you would have enjoyed our newly refitted Cocktail Bar and Lounge Areas. We are hoping to continue with refurbishment at the beginning of 2020. We appreciate being informed that our team our exceptional and compliment the ambience of our hotel. We look forward to your return.

Our charity event was excellently orchestrated by the staff and the food and service were excellent. All the attendees were once again impressed. Our overnight stay was very pleasent, with a superb view from our room

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for letting us know that your charity event was successful and all attendees were impressed. Our team work hard to ensure our guests enjoy their stay and events held here at The Hotel Bristol. It's lovely to learn your overnight stay was very pleasant and I agree the views from our sea-view rooms are rather spectacular. We look forward to your return.

Friendly and welcoming hotel. Dog friendly, you receive a dog bowl and towel in room. Slightly dated decor, but all clean and amazing view if you get sea front room. Bar area has just been refurbished which is nice. Lots of local gins - Yum

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to read your four-legged friend and yourself enjoyed you stay and found the hotel "friendly and welcoming". I agree, the view from our sea-view rooms are rather special. Glad you liked our newly refurbished bar area and the selection of local gins. We look forward to your return.

Worst 4 nights sleep I've ever had! Hard bed, creaky floors, banging water pipes, lots of street noise through windows, bathroom door did not close, half a mile walk to get to room along creaky narrow corridors and a disappointing breakfast.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I'm sorry to learn we failed to meet your expectations. The hotel is situated next to a road leading into Newquay and at times can be busy, however this normally quietens down in the evening. If you had spoken to our reception team they could have arranged for comforters to be fitted to the mattresses and subject to availability allocated you an alternative room. I have reported your comments to our maintenance team to investigate the issues you have raised. Thank you for this feedback.

Had a very good break at the Bristol, but the Swimming pool is too far down steps for elderly people, The Hotel is clean the reception staff were helpful (can not remember there names), Only ate in the restaurant for one meal and 5 Breakfast. Would go again.

This is a great wee hotel right beside beautiful beaches in Newquay and near Newquay airport. The bedrooms was very clean. with kettle and biscuits, There is also a hairdryer available. The staff are very helpful and friendly and the food very good. It is also near the town centre.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy to read you had a wonderful time here at The Hotel Bristol. House-keeping will be happy to learn you felt the rooms were very clean. Our team work hard to ensure guests' enjoy their stay. It is to know you found them very helpful and friendly. Our location is ideal being situated so close to the beach and the centre of town less than a 10 minute walk away. We look forward to your return.

4th time to stay here this year. I prefer to stay here and travel to work around the Cornwall area .Excellent location with views of the local beach. All staff were extremely friendly and helpful always making time to engage with the guests. Breakfast offered plenty of choice and evening meals offered a choice from restaurant or lounge menus. Look out for the daily specials, they give added value.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to learn you are a returning guest. The staff work hard to ensure our guests' enjoy their time here at The Hotel Bristol and it is always nice when their hard work is recognised. It is great to read you enjoyed the breakfast and evening meal choices. I agree the Daily Specials are good value.

We have stayed at this hotel many times and it is always a joy. The accommodation is good (and the beds are comfortable) the food is probably the best we have ever eaten at a hotel anywhere in the world, it's that good. The staff are always helpful... nothing is to much trouble. I have no connection with this hotel apart from being a very happy customer!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful words. We appreciate your review and its lovely to know you are a returning guest. Pam will be very pleased to learn you felt the food served "was the best eaten at a hotel anywhere in the world". The team work hard to ensure our guests have a good experience and its always nice when this is recognised. We look forward to seeing you again soon.

Spacious hotel offering traditional hospitality. Everything worked. Good food. Good value for an end of season stay. Piped music in the bar and in restaurant at breakfast a little weird but unobtrusive.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is lovely to read you enjoyed your stay here at The Hotel Bristol, from traditional hospitality, good food and its nice to read you felt the stay was good value. We look forward to seeing you again soon.

Beds uncomfortable in the UK overall and on cruise ship couldn't wait to get home to my own BED. Room was musty smelling once we complained they up graded us. Award program was used to obtain room don't know if that has somethi g to do with getting low graded rooms.

We really enjoyed our 2-night stay at this hotel. The room and bath were excellent, and the breakfast was great. The location was also excellent - a short walk to the busy part of town. Parking was very convenient as well.

Overall a good experience but the price was a bitt high for the room. The steep access stairs to the swimming pool were slippery if no anti—Slip footwear's was not used. The room was quite big with a somewhat cramped facility for showering etc. The breakfast was excellent.

Very good service!!!! All the staff were very lovely and extremely helpful with directions and any needs you may have. The food was very good! There was a nice and welcoming atmosphere would highly recommend

Dining at the Hotel Bristol is always a very pleasant experience. The food is excellent, with a varied menu, and served by staff who are always pleasant and very dedicated to giving the customer an eating experience.

I loved this hotel I normally go for more of a modern looking hotel but this didn't disappoint it felt like a special place an the room 250 was a great size an had a dreamy view of tolcarne beach only flaw would be the room could of been more upto date to match the bathroom felt just the lighting on the ceiling an walls being changed would of taken it into the now the bar is looking lovely an stylish we will return as we're keen to see more at of the renovation work but it's still pleasent to see the old an the new look together

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The Turret Rooms are rather special with panoramic views of the ocean, they are my personal favourites. The hotel is working through a refurbishment programme. We have currently been concentrating on guest bedrooms and are looking to renovate our reception area Jan/Feb 2020 all being well. We are happy to read you enjoyed your stay, liked the work we have already completed, and plan to return to see more of our renovations. We hope to see you again soon.

Great location for the beach orr town with the added benefit of friendly staff and a clean and tidy room. I have stayed here numerous times and the service has always been the same. First Class. Well recommended for couples or families or the single business traveller.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. It is great to read you are a return guest and feel the service you receive is first class. We appreciate your recommendation to other potential guests. We hope to see you again soon.

The hotel is very nice and a good value. The staff were very professional, competent and efficient. They truly display a sense of caring. The accommodations were very clean. The lounge and bar are exceptionally impressive.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is lovely to read you have a wonderful stay and felt the team were very professional, competent and efficient, with a true display of caring. Our lounge and bar areas have recently been refurbished, glad you like these areas. We hope to see you again soon.

Forth visit where we go for excellent food & service unable to fault.anything found by accident a few years ago return when can ask for a sea view &then you can watch the surfers and people enjoying themselves on the beach.

We were happily surprised at the welcome we received including our dog. The perfect location on the cliffs above the beach. Great hiking and spectacular views. The staff were lovely especially Chris in the morning taking care of our breakfast and four legged friend. The rooms were very clean and spacious and the wifi was great. We will definitely visit again.

A perfect location next to the cliffs and beach. The staff were super friendly and helpful and the rooms were pleasant and welcoming, especially Chris who was a hit with our dog Woody. We will definitely stay there again....

The Hotel Bristol is an excellent hotel providing thye highest of standards for food, service and cleanliness. Staff are welcomining and attentive. The location on the clifftop overlooking Newquay Bay and the rear car park make this the perfect location for a stay of several days to several weeks!

Stayed here for 4 night , the reason we chose this hotel was because it was dog friendly, We were delighted with how all the staff was happy to help us and our dog The hotel was very grand and it's a shame to read the negative comments about it being dated , I would definitely stay here again

We have stayed here 4 times this year and have booked for October Half term. The staff are always very friendly and the place is spotlessly clean. It's very well situated across from the beach. Breakfast is very good and we love staying here.

What a great offer the West Country Break is at the Hotel Bristol. We've just enjoyed an excellent 2 night stay on a DB&B basis with the added extra of a gorgeous cream tea on arrival and bottle of prosecco with our evening meal. We stayed in room 131 which was a lovely large room with an excellent seaview. All staff at the hotel were very friendly and the food was great. Highly recommended and we wouldn't hesitate to return.

Lovely family managed hotel in a great location. Staff were all very kind and helpful. Great food in the newly refurbished bar and lovely breakfast every day. I suffer from gluten intolerance so it was refreshing to be able to have such a great menu choice that could cater for my dietary needs. The hotel also has 3 Tesla destination chargers which was a major contributing factor for choosing it over other hotels. Highly recommend for anyone staying in Cornwall

This was a lovely hotel with very friendly staff. We had a top floor bedroom (number 350) that had a separate sitting room giving us panoramic views over Newquay and the sea. Very spacious. Breakfast was very good with lots of choices. We would highly recommend this hotel.

Stayed for a 3 night break whilst visiting family for an engagement party, Room 249 , was a lovely room overlooking Tolcarne Beach, room in need of a little redecoration but this was a small price to pay for the lovely view. All staff were excellent, our waitress at breakfast was a credit to the hotel (sorry we did not take her name). Food was also very good. Would not hesitate to receommend this hotel to anyone thinking of a break in Newquay.

Stayed for 2 days recently and always found this hotel gets better every time I am in the area, staff are always friendly and nothing to much trouble attitude.Not to far approx 5 minutes walk into centre which has lots of bars and good range of restaurants.

Fine hotel with wonderful views. Staff were excellent. No problems. Parking plentiful. WiFi was working but did not appear to have much bandwidth for video. Was good enough for everything else though. Would definitely stay here again.

Extra a place. Good feel. Parking free. Exellant Staff. Fantastic organization. Cinema and to many sale for rest. I recommend accommodation in this hotel. Total comfort for families and friends.Close to beautiful places and beaches that are worth seeing.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments and recommendation of The Hotel Bristol to other potential guests. We always appreciate hearing our team are "excellent" with fantastic organisation. The hotel has two large car parks, so guests never have to worry about finding a parking space. Newquay is a central location to visit many beautiful places and beaches within the county. We look forward to your return.

We are had a lovely time at the hotel the breakfast was very very good and evening meals was excellent we are so pleased with our stay in the hotel we are going back next year thank you Richard and Caroline

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Glad to learn you enjoyed your stay here at The Bristol and thought breakfast and evening meals were excellent. We look forward to seeing you again soon.

Lovely hotel. Convinent location. Grandson loved the pool and games room. Fantastic breakfast with plenty of choice to suit all tastes. Close to beaches and public transport. Nice clean rooms. Will return again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Great News to read you will return again. We are happy you enjoyed your time here. Our location is ideal with the beaches just across the road and the centre of town less than a 10 minute walk away. Lovely to learn your grandson loved the pool and games room. Pam, our Head Chef will be pleased to know you felt breakfast was "Fantastic with plenty of choice to suit all tastes". We hope to see you again soon.

Overall a wonderful hotel and service. Our family of 5 love coming here and we looked forward to our holiday at the Hotel Bristol months in advance. The quality of service is so good we have returned now for several years and plan to continue especially given the areas of modernisation evident throughout the hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is fantastic to read you have been visiting us for several years and look forward to your stay months in advance. Even better to know you like the refurbishments we have completed to-date. We look forward to seeing you again soon.

Lovely staff and a comfortable room. Had dinner in the dining room - the veggie option which was delicious. I have to especially commend Colin for his fabulously friendly, polite and caring attitude towards a single traveller. Nothing was too much trouble.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful comments. We are so happy to know you had a fantastic time and enjoy the food we served. It is always nice when staff are mentioned for their outstanding service. We look forward to your return.

Our daughter had booked Best Western Hotel Bristol for her wedding reception and we decided to stay there for three nights, Thursday to Sunday. We had no idea what to expect but we couldn't find fault with anything throughout our stay. The staff were warm and welcoming, nothing was too much trouble, and they went out of their way to ensure everything was just right. Our room, overlooking the sea,was lovely. We enjoyed the breakfasts and our evening meal was excellent. Then to the wedding reception! Emma was truly amazing and organised every detail to perfection. The whole event was stunning and so beautiful. Best Western Hotel Bristol, and Emma in particular, you made this wonderful day so special. Thank you ! Tony & Ann

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for letting us know you thoroughly enjoyed your stay here at the Bristol and the wedding of your daughter. Emma will be pleased to know she made this wonderful day so special for your daughter. We look forward to your return.

Reception was very uninviting for us, we were put off by the way it looked it was very worn down looking. Generally A lick of paint and new mattress on the beds would be ideal and more comfortable and a good clean of the carpets in the rooms and corridors. It had a bit of a musty smell throughout the hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay here at The Bristol. I'm sorry that we failed to meet your expectations. We are working through a refurbishment programme and hoped to have our reception refitted prior to the Summer. Unfortunately, the shoulder periods prior to the Summer were much busier than expected so we are now planning to complete the work later in the year. I'm sure you saw our newly renovated Cocktail Bar, Middle Lounge and Well Area during your stay, and would you liked what we have done. We are hoping to continue upgrading guest bathrooms later in the year.

We have just returned from 5 days in the Bristol Hotel in Newquay and I could not recommend it more highly. The staff in all areas are so professional, helpful and friendly. They really work together as a team. The double room with sea views were worth the extra and was maintained to the highest standard. Breakfast and bar food were excellent and drinks were reasonably priced. What stood out for me was the positivity of the staff - they are the real asset. So thank you, we will be back.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful feedback. Our staff work hard to ensure guests enjoy their time here at The Bristol and it is so nice when people recognise this and make the effort to let us know. Lovely to read you enjoyed you sea view room and found the food served excellent with reasonably priced drinks. We will certainly look forward to your return.

I have to say the staff here are fantastic and friendly but an honest review would be that the rooms are a little overpriced for what you get and the beds a little uncomfortable. The food in the hotel was lovely though.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. Being high season, prices are always higher especially due to demand during the school holidays. My advice would be to book as soon as possible to ensure the best rate. Booking last minute very rarely gives a better price at peak times. If you had spoken to reception during your stay they could have arrange for a mattress protector to be fitted, which may have made the bed comfortable. We do purchase beds and mattresses with the advice of a recognised bed specialist, but as you can appreciate, we all have different preferences. Pam our Head Check will be happy to know you enjoyed the food served. We hope to see you again soon.

Even though we live 20mins down the road we had a spontaneous "staycation" We recently stayed here. Myself , fiancè and 2 son's age 5 and 7. Upon arrival we were greeted with welcoming , friendly staff and it is great to Say that , that didn't diminish! Everyone member of staff go above and beyond to make sure your stay is perfect. Staff are very professional and Colin is a gem! We all loved him! We booked a family room and got what can only be described a a modern suite! The boys had their own bedroom which they were delighted at. Breakfast is 5* I would honestly say I would come again just for the breakfast! We all thoroughly enjoyed it. The food which we ate from the modern casual lounge was superb , can highly recommended the vegetarian nachos and the club sandwich was Devine after sinking some of the lovely cocktails! swimming pool was a lovely asset as was the games room! Thanks G.W.H!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy to read that you all had a fabulous stay with us. Our staff work hard to ensure guests enjoy their time with us and glad to read the boys enjoyed their own room, the swimming pool and games room. Pam, our head chef will be happy to learn you thoroughly enjoyed breakfast and the food served in our Cocktail Bar. Thank you for your recommendation. We look forward to your return.

We chose this hotel because of its location and we were glad that we did! The beautiful beach is just across the road and everything is in walking distance. We paid extra for a sea view which was worth it as we could see a good view round to the harbour. The breakfast was good a cold buffet to choose from and you are served hot drinks and cooked food. The rooms were cleaned daily if required and the tea and coffee in the room was very welcome after a day out! The beds took a bit of getting used to a bit springy and unfortunately when people walked round in other rooms above, in some parts the floorboards were very creaky and woke us up a couple of mornings. A bonus is the free car park with plenty of spaces. Thank you for an enjoyable first visit to Newquay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Lovely to read you had an enjoyable stay. We are very lucky to have such a great location with Tolcarne beach just across the road from the hotel and the centre of town, less than a 10 minute walk. I agree, it is lovely to have such wonderful views from the Sea View rooms. If you had informed reception during your stay that you found your bed a bit springy, they could have arranged for a mattress comforter to be fitted. Being an older building, sometimes floorboards may be creaky. As we refit rooms and look to change carpets we will actively check floorboards. Pam, our head chef will be pleased to know you enjoyed your breakfasts. We have two large car parks so our guests do not need to worry about finding a car parking space. We hope to see you again soon.

Stayed here for work, big mistake. The hotel is like time forgot!! Extremely dated. I stayed in room 360, with the bathroom consisting of more polyfiller and cracks then anything else! The windows in the room were awful, continually rattling during bathe night (was windy outside) and thanks to not fitting properly whistled in the bathroom too. On the plus side the location is good and has parking behind. Breakfast staff were polite and friendly with the food being of a good standard. Just a shame the rest of the hotel didn't match this.

Stayed for one night, nice room, recently refurbished. Situated in the quiet end of town. Didn't have any food there so can't comment. Would definitely stay there again, though not in high season as it is over twice the price. Highly recommended.

Beautiful hotel with great location opposite the Tolcarne beach and great room services ever. We got family room with panoramic ocean views. Breakfast very tasty, nice swimming pool. Highly recommend this hotel if you like to be very close to town and beaches. My children love it at all.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to learn you enjoyed your Summer holidays with us here at The Bristol. Our sea view rooms are rather special with such wonderful views. I will inform Pam, our head chef that you found breakfast very tasty and I'm happy that the children enjoyed themselves and loved the swimming pool. Thank you for the recommendation and we look forward to your return.

Thank you so much for everything. The CBD therapy was the best thing I have ever done. I visited the clinic two weeks ago and I feel different person already. Martina was very calm and made me feel very safe. I suffer with anxiety for many years and always wanted to try CBD oil, but never knew what is best for me as it is all very confusing. Martina's knowledge and patience to explain how it works in my body and how it will benefit me was second to none. Apparently yoga coming to Hotel Bristol too and I can't wait to come back! Kimberley

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I agree, Martina is magical. She is a wonderful lady and her knowledge of how the body works is incredible. She is definitely an asset and already we are receiving lots of positive feedback from people that have visited the Wellness Clinic. It's lovely to know you feel like a different person already. I look forward to meeting you at the yoga class.

We had a lovely 1 night stay here which had a fantastic sea view room on 3rd floor. There is no getting away from the 1970's theme running through the hotel but it was clean with a big bed and has some fantastic rooms such as the dining area and lounge/bar area. The beach is across the road and down steps.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay here at The Bristol and its lovely to know you enjoyed time here. The sea view rooms are very special, with the view of the Bay of Newquay beaches. We are in the process of upgrading the hotel and I'm sure you enjoyed the new look of our Cocktail Bar, Middle Lounge and Well Area. We have stopped our refurbishments for the busy Summer Season but hope to continue the renovations later in the year. We look forward to your return.

Chose this hotel as it was dog friendly and it didn't disappoint. Dog bowl, treat and towel in the room on arrival, dog treat and bowl ready and waiting at breakfast. The staff are all incredibly friendly and paid particular attention to the dog, he is apart of our family and the staff went out of there way to ensure he was cared for. Breakfast was lovely. Particular thank you to Mark and Chris who looked after us at breakfast, they are both a huge credit to your hotel. We will definitely return for our next visit to Newquay. Thank you for a lovely stay.

I stayed here for 2 nights. Very difficult to find any fault with this hotel. Hospitality ,Great location opposite Tolcarne Beach,Modern,spacious room appointed with everything you would expect,Free Wi Fi, Free drink on arrival,Delicious breakfast served to you by staff who are an absolute credit to the Hotel. With the exception of the night manager who when our taxi pulled up outside 12.30 AM seemed a little put out to have to open the door for us. Tell him we're sorry for treating the place like a hotel :)

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your recent stay here at The Bristol. It is out of character for a member of our team to disappoint our guests, my sincere apologies and please be assured this will be reviewed with our Night Porters by our General Manager. It is lovely to read apart from that, you had a wonderful time, with great hospitality from the team, and felt breakfast was delicious. We do have a great location so close to Tolcarne beach and just a short distance into the centre of town. We hope to see you again soon.

I am not really the one for writing review, but on this occasion I must express my experience with Lomi-Lomi massage at newly open wellness clinic at this hotel. I was recommended this clinic from my friends and always wanted to try Lomi-Lomi massage as keen surfer, this is very famous massage amongst surfing community! Roxy the therapist was welcoming and professional from the first moment and i knew this will be great experience. The clinic is a hidden gem, well equipped, clean and relaxing. The actual massage experience was incredible mixture of thai, deep tissue, relaxing massage with magical twist! I felt pain free, happy and cared for after i left and will certainly return! Roxy is certainly carying the Hawaiian gene of healing art and i will certainly be back! Well done Hotel Bristol for bringing this clinic to us! Andrea

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such wonderful comments. The Wellness Clinic has recently opened here at the Bristol and we have received numerous compliments. We are happy to learn you enjoyed the Lomi-Lomi massage with Roxy and look forward to you booking many more treatments at The Wellness Clinic.

We spent 6 nights at Best Western Hotel Bristol. We loved it! The location is great, overlooking Tolcarne Beach. Our room (suite) had a wonderful sea view. Breakfast is served in the elegant dining room. Only a 5 minute walk into the town where there are numerous places to eat if you don't want to eat in the hotel dining room or bar. All of the staff were friendly and helpful.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are so pleased to read you "loved it". The hotel does have a lovely location, so closed to Tolcarne Beach and a short walk into the centre of town. It is nice to be served breakfast in our elegant dining room. It is lovely to know you found our staff friendly and helpful.

The price which i paid i should get proper room insted of that my room started and ended there very small room and very small toilet i chossed the hotel becuase of swimming pool and the pool water was so dirty. Its like the havnt chnage water past 6 months

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I have checked your original booking and a standard twin was booked. We then received a request for a large room with sea view and there is a note on your booking that you then wanted a double bed. A Standard Twin rooms does not have a sea-view I'm afraid. The double room you were allocated which had a sea view is classed as a standard room as this is a smaller room but does have a sea view. Our reception team tried their best to work with your wishes and felt a Sew View and Double were more important to you than a large room. We could not give you a complimentary upgrade to a large Sea view room as the hotel was very busy. If you had bought this to the attention of our reception team they may have been able to find you an alternative room. Our maintenance team check the pool water quality on a daily basis so it was somewhat surprising to read your comment about the pool water. Thank you for your comments.

I would recommend and stay again in this traditional British hotel which is endorsed by the Best Western trade mark! All the staff from reception to bar staff to waiting on staff, porter and cleaners are all so helpful and nice! A credit to the hotel! The breakfasts were cooked to order! A bar meal one night included roast pork with trimmings! Try the BBQ ribs , they are 'Freddie Flintstone' size! The pool is a delight, small , very clean, loved, and on my own at 7am. Ask for a blue pool towel from reception, take your own toiletries, or nip back to your room to shower. I caught the bus from the airport which stopped virtually outside the hotel and the same to return to the airport. The little train stop for around Newquay also is opposite the hotel including other major bus destinations. Look for the steep steps down to the perfect Tolcarne beach. There are 2 places to eat and drink on the beach offering different budgets. Great location for this hotel, 15 min walk into the lovely Newquay town centre. Beware of all seaguls, they'll steal the food out of your hand!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments and recommendation. It is so nice to read you had a thoroughly enjoyable stay with us, and found our staff nice and helpful. We have recently changed our Bar Menu and yes I agree, the ribs are rather divine and super size. We have received lots of positive feedback about the ribs. Our location is ideal for the beaches and the centre of town. We hope to see you again soon.

We stayed at this Hotel in June 2019 having walked in off the street & booked a room using our Best Western members card. We were given a lovely room with a bay window overlooking the ocean on the 2nd floor. The room was spacious, with roomy bathroom, clean & well appointed. Our booking included dinner & breakfast.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay here at The Bristol. It is lovely to know you enjoyed your spacious,sea-view room with a bay window and that you found it clean. We look forward to your return.

Stayed here for three nights with my wife and I must say it was outstanding. It is a well run establishment with all local people. The rooms were large and kept spotless and what a great breakfast we had each morning with a fantastic choice. It is in a ideal situation in Newquay with just a short walk to the bars, beaches and shops. The staff were friendly and helpful and they had a good selection of drinks at the bar. They also have a car park at the back for easy parking. Well worth the stay and we would use it again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It's lovely to learn you had a truly wonderful holiday with us here at The Bristol. Thank you for the positive feedback. Our team work hard to ensure our guests enjoy their stay with us. We hope to see you again soon.

I am regular client for newly established Wellness clinic at this hotel. I see Martina every week for treatments as I suffer with back pain and as regular gym user, I needed help with nutrition to achieve my goals and energy levels. After couple of visits my whole body responded very positively to treatment and now following Martina's advice with nutrition, my energy levels during exercise have imroved too. What a great and rare find this clinic is. It looks very welcoming and looked after too. Thank you Massage Or Knot and Martina for her skills and knowledge.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. It is wonderful to know you enjoyed your visit to Martina in our Wellness Clinic. She has recently relocated her business to The Bristol and her treatments are very popular.

We attended a small Wedding at this venue and how surprised were we! Fabulous Function Room overlooking the sea, absolutely wonderful food and nothing was too much trouble for the Staff. This 3* Hotel is definitely understated . With its relaxing atmosphere we will without a doubt be returning for a short break to experience the rest of the Hotels facilities.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. We are glad to read you enjoyed our venue for the small wedding you attended, and that you will be looking to return for a short break in the future. We would love to see you soon.

Sadly only 2 nights at this lovely hotel. Room with wonderful sea view, Super comfy bed, lovely breakfast but what stands out is the staff and the care they give to their customers. We witnessed chairs being taken outside for an elderly couple to be able to view the passing carnival, People who are less mobile being assisted to use the lift in the dining room. Staff that went out of the way to be friendly and make your stay comfortable. If you want old fashioned hospitality don't miss this gem. Parking can be tricky in Newquay so the large carpark was another positive for me.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your lovely comments. Our team work hard to ensure guests enjoy their stay and will always "go the extra inch". We appreciate reading your praises of our team. I agree we are very lucky to have two large car parks so guests never have to worry about finding a parking space. We hope to see you again soon.

if you want a first class hotel this is the one it has been run by the same family for 93 years the staff can not do enough for you the food is first class and if you do not want a evening meal there is a first class bar menu the rooms are very good we had a sea veiw room had every thing that you require

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. This is a family run hotel, and the team work hard to ensure our guests have a wonderful stay here at The Bristol. It's great to learn you enjoyed the food in our restaurant and cocktail bar area and loved your sea-view room. We look forward to your return.

Me and my boyfriend visited Newquay for a surfing trip last week. We didn't stay in your hotel, but we were recommended the wellness clinic at your facility. Wow, what an amazing experience that was! Martina, the practitioner was very skilled, professional and knowledgeable. Our CBD treatments were out of this world and we rebooked couple of times. As keen surfers, it was just a treat we needed. What a fantastic offering in the hotel and we will definitely return to stay in this hotel as we don't want to miss opportunity having treatments again. For those who are in the area or staying at the hotel, definitely book session in the clinic. Thanks, Megan and Sam

Stayed for 8 super days at Hotel Bristol, view from room was breathtaking and the room was stunning.All the staff were very friendly and helpful but the bar and restaurant staff where exceptional.Food was very good and a good variety, breakfast was excellent.The only negative during our stay was a very poor shower in our room don't you think a shower screen would be better than a curtain.We will be certainly coming back!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Great to read you had a wonderful 8 days here at The Bristol. The views from our sea view rooms are rather special. I hope you mentioned to reception during your stay about the poor shower, so our maintenance team could look at this for you. We are working through a refurbishment programme which has currently seen many of our first-floor sea-view rooms receive newly fitted bathrooms with screens rather than shower curtains. We have a great team here, who go out of their way to be friendly and helpful towards our guests. Pam our head chef will be pleased to know you found breakfast excellent and enjoyed the variety of food. We look forward to seeing you again soon.

Stayed here on the way to and from lands end . Angela and Christine on reception went beyond the call of duty to accommodate us on our booking , succeeding in providing us with an upgrade to excellent rooms on both nights of our stay. They helped with restaurant bookings , taxis and small details that gave a personal touch for which we are grateful. Well done the pair of you for your professional care and kindness.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy to learn you stayed twice at The Bristol last week during your holiday in Cornwall. Thank you for informing us of the outstanding service received from Angela and Christine on reception. From upgrading your room on both nights to recommending hidden gems for food and managing to secure bookings on busy nights. I will ensure the girls see this review and receive a pat on the back. We all, hope to see you again soon.

Wonderful stay .Thank u for the upgrade ..clean rooms ..lovely staff mark ..Ellie ...and the night reception guys Very helpful ..very friendly ...ull made our wedding anniversary memorable ...Thank you ..we will be back

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are pleased you liked the complimentary upgrade for your wedding anniversary and found the team looking after you very helpful and friendly. We hope to see you again soon.

We stayed for 4 nights with our dog they made us really welcome from the minute we arrived, the reception staff are friendly and I had to ask for a fridge to store medication it was in our room within 5 minutes great service, the breakfast staff set up a table for us so we could take our dog with us which was really nice of them and every morning they set out 3 dog biscuits for him, all the staff went that extra mile and I did not get all of their names but Mark and Chris are 2 names we knew who are working the breakfast and the supervisor at breakfast we did not get his name, the room had a great sea view and was comfy with 3 beds in the room, we will be back for another visit

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are pleased to read, you all enjoyed you stay with us here at The Bristol. We are a team of dog lovers, so it goes without saying your four-legged friend will receive lots of love from the team, including the odd treat or two!. Our team aim to ensure guests thoroughly enjoy their stay with us. Thank you for your kind words, the team will appreciate the recognition. We look forward to your return.

The room on the sea was really impressive... the staff all very friendly and very cain also white my dog ... we love stay and we will recommend to all dog lovers ... also they prepare for breakfast a place to eat all 3 of as that was really nice ... many thanks for all ....

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Our sea view rooms are very impressive, as a earlier guest commented "a view to die for". Being a team of dog lovers ourselves, it goes without saying, all dogs staying here have a fuss made of them. If you do not wish to leave your dog alone, in the bedroom while you attend breakfast, we can arrange for a table to be laid up in our middle lounge (subject to availability). It's wonderful to know, you all enjoyed your holiday with us and we look forward to your return.

This hotel is tired and dated and in much need of modernisation, especially the pool area which was in a definite need of an upgrade. The pool area felt grubby, unloved, uncared for and the changing rooms are simply not adequate . However the dining room is good and the breakfast was excellent. A great choice of cereals, fresh fruits, juices, croissants and danish pastries. The cooked breakfast items are served to order and are delicious. The bedroom was very tired with outdated furnishings, and the rose pictures in our room had me transported back to the 60s. I hated them so much I felt like taking them down. I really feel that an updated canvas of a sea view would be much more appropriate. However the towels are large, white and fluffy. The water is piping hot and the sea view is to die for. Pay extra for a sea view and you will certianly not be disappointed.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. You may have noticed during you stay that the hotel is working through a refurbishment programme which currently includes updating and upgrading guest bedrooms and bathrooms. We recently finished the renovation of our Cocktail Bar, Well Area and Middle Lounge which hopefully you utilised during your stay. Our swimming pool area is also on the list to be updated. Pam, our head chef will be pleased that you enjoyed the food served in our Restaurant and Beata, our Head Housekeeper that the large fluffy towels were appreciated. I agree, the sea view rooms are to die for. We look forward to your return.

The staff at this hotel cannot do enough to make your stay comfortable The chef is excellent and the food is tasty, imaginative and well presented. Restaurant staff are friendly , efficient. and knowledgeable.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is wonderful to read you thoroughly enjoyed your stay here at The Bristol. From tasty, imaginative and well presented food to exceptional service from all of our team. We are happy, to have contributed to your pleasant visit, to Newquay. We look forward to seeing you again soon.

At first sight the hotel is a little dated and the surrounding area (hotel next door not in use) is untidy in places but that's really not an issue and car parking is very convenient; plenty of room here. Once you get inside this place the staff are very attentive and helpful. Without exception we were looked after well throughout our two day trip. The centre of town is in easy reach but you are also far enough away to not be troubled by the busy-ness there. To some extent you are transported back in time and there is a sense of the twentieth century charm of an old-fashioned sea side haunt. We were fortunate to have a lovely sea view room which was spacious and clean. Breakfast in the large, chandelier lit restaurant was efficient and plentiful. A particular treat, and one which I would highly recommend, is the very reasonably priced massage service from Martina Crkonova. Martina was totally professional and knowledgeable. I am normally a little reticent about such things but from the start felt at ease and completely relaxed. If I was a local resident I'd be back there regularly...this goes beyond just being soothed, I had a real sense of being cleansed of every day tensions and even of being detoxed. Highly recommended. An additional bonus is the indoor, warm swimming pool at this hotel. It was completely empty when I swam and added to the value of the trip. If you want to have snacks in your room other than room service there is a local supermarket close by. You really can't go wrong here. Yes you can find top end accommodation in Newquay but for that you are going to pay a premium. The only reason I didn't give this 5* was in deference to those top end places. For our needs this was however 5*.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are pleased you enjoyed your stay with us and appreciated your lovely sea-view room which was spacious and clean. Martina has recently taken over the treatment room at The Bristol and it is fantastic to receive such a glowing review. We look forward to your return.

We came down to Newquay for a Classic Car event and found the hotel was perfect for the needs of the 50 members attending the event. They have a large car park at the rear of the hotel which was perfect for the number of cars in the club. Check in was very fast and friendly and when we got to our room found it to be large and very comfortable with a great bathroom and had fantastic sea views from the large bay window. We had 3 evening meals while we were staying and the food and service were excellent, the hotel team were very friendly and attentive. The breakfast was also great, with a good choice and again great service. We would highly recommend this hotel and it is worth getting a sea view room as it just makes it more special.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. Our team thoroughly enjoyed looking after the Classic Car Event. We are happy to know you found check in very fast and friendly, and appreciated your room with fantastic sea views. Our head chef Pam will be pleased that you found the food served "excellent" and you received great service. We appreciate your recommendation to others of The Bristol and look forward to your return.

Short break to Newquay, wanted to stay near Tolcarne beach so this Hotel was perfect as it was just across the road. The hotel is nice but some areas are a bit dated including the room we stayed in. We had a sea view room but there was a banging noise coming from the guttering above the bathroom window, which we reported on our 2nd day. Nothing was done about it during our stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. The guttering was reported by reception to our maintenance team who liaised with a local window fitter to endeavour to get this issue resolved. Unfortunately, they were not able to attend the call out straight away. We wish to thank you for making us aware of this. We are currently updating the hotel and have recently renovated our Cocktail Bar Area. We plan to continue with our upgrades during the year. The hotel is ideally situated for Tolcarne Beach and the centre of town is only a 10-minute walk away. We look forward to your return.

I booked to stay for my wife's birthday on the 1/3/18 this review dates in 2019 as I can't review earlier and I'm new to trip advisor so only just getting to it now. Anyway I booked for my wife's birthday through booking.com and obviously this is the time we were deluged with snow. I was living in brixham in Devon at the time and couldn't get out of brixham. I called to say I couldn't get out of brixham and they said it was nearly impossible to get into Newquay aswell. So not to worry booking would be cancelled at no charge due to weather. Only afterwards I was charged full price and told I was a no show. When I called to see why I had been charged I was told it's because you didn't turn up. I agreed because I couldn't physically arrive or arrive safely. But stated I would prefer obviously not pay as I hadn't stayed my card was billed they refused a refund under exceptional circumstances. I offered to pay a reduced rate but was delcined. Felt mugged and as if I was paying for someone else to stay that couldn't leave. Still livid really after 18mths

We stayed here originally for five nights with our Labrador dog but enjoyed it so much and the weather was good that we extended our stay. We have stayed at several Best Western hotels because many will take our laid back Labrador, Bentley. This hotel charged us for his stay in our room but he was given a nice rug (although we took his own fleece, towel, bowl, etc.) a lovely smelling bright towel - which we could have used - and a water bowl. We were surprised when we walked into our room at the front of the hotel to be greeted with a sea view. We spent sometime each day looking at the many surfers riding the waves. Because we had Bentley with us we couldn't dine in the restaurant but we were happy to be in a part of the bar area where they set up a round table for us each day overlooking the road and towards the sea. It was perfect. We chose our cooked breakfast which was delivered hot to us each morning and we could go alone and chose other items from the main restaurant. This was always busy as the hotel had several coach parties in while we were there but it didn't affect us. We also had other meals at the hotel which were equally as good. Don't like to mention some staff and not others as we found everyone most helpful but the people we came into contact with most were Chris and Phil. Mark the Head Porter helped us also and Deborah was pleasant on Reception. There was a nice helpful lady in Housekeeping but unfortunately I didn't get her name. Our Labrador had just had the second of two hip replacements so we chose this holiday so that he could at last get back to his favourite thing - swimming. He loved the rock pools which were much better than the sea for him to go in and a lot cheaper than hydrotherapy ! The beaches here are really special and Bentley was allowed on some. We really like Newquay and wish it was nearer but we broke our journey down at another Best Western - Walton Park, Cleveden near Bristol and really enjoyed that also and would definitely return to both these Hotels.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for such a glowing review. It's great to read Bentley and yourselves had a wonderful stay and that Bentley enjoyed his daily swims. Many of our staff own dogs and realise how important it is to be able to bring your four-legged friend on holiday. I'm sure Bentley received plenty of fuss from the team. We do hope we get to see you all again soon.

This hotel is amazing. The staff all work tirelessly to keep customers happy, From front of house to house keeping. All have shown amazing customer service. This hotel is just a short walk into the town centre. My children aged 6 and 4 loved their stay here. Its been a fantastic holiday. We shall definitely be visiting again in the future.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is lovely to learn you had an amazing time and both your children enjoyed their stay here at The Bristol. We appreciate your comments and look forward to you visiting again in the future.

Stayed at this Hotel for the GCCG weekend. Had a great time. The Hotel is clean comfortable with lovely Staff. The food was of excellent quality. Breakfast was superb, served hot out of the kitchen rather than being out on a buffet for ages. We sampled Dinner in the Restaurant, Dinner in the Ballroom and Bar Food. All very enjoyable. The bedrooms are well serviced by the Staff and had a hospitality tray. The bed linen is high quality with a king sized bed aiding a restful night. Thanks to Jeremy from the GCCG for his organisation of the daily events and his liaison with The Hotel Bristol making the weekend a great success. This traditional English Hotel is highly recommended if you are looking for a stay in Newquay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is fantastic to learn you had a wonderful weekend for the GCCG event. Our team will be pleased to read your positive comments. We appreciate your recommendation to others potential visitors to Newquay and we look forward to your return in the future.

Situated in a very good position overlooking Porth beach . We stayed 3 nights with a classic car club . Our room was spacious and clean , the food was particularly good . The breakfast choice was really comprehensive and we had a good variety of dishes for dinner.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. The hotel is situated close to the bay of Newquay with Tolcarne beach just across the road from the hotel. Porth Beach is two beaches along the coast from the hotel. On a very low tide, you can walk from the harbour all the way to Porth Beach. The town centre is only a 10-minute walk from The Bristol. We are pleased you liked your spacious and clean room and enjoyed the food served with a good variety of choices.

We attended a classic car meeting over a long weekend along with 50 other guys. The welcome when we arrived was excellent, and this set the tone for our stay. All of the staff were incredibly helpful; nothing was too much trouble and I can only recommend this hotel should you be staying in Newquay. Breakfast and dinner were good, and I was particularly pleased to find that they catered for gluten free requests without any issues. I look forward to staying at The Hotel Bristol when we are next in Newquay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It is great to read you had an enjoyable time, from the start to the end of your stay here at The Bristol. Our staff aim to ensure our guests have a relaxing time, so it's lovely to read you felt "nothing was too much trouble and the food served was good including gluten free options". We look forward to your return.

As a group organiser, life can be hard or it can be made easy by going to an establishment that is run in a very professional way. From making the enquiry over 12 months ago my journey with the hotel has been made so easy, from sorting room types and tariff to meeting with the chef to sort menus and costs adding a great afternoon tea with home made cakes different ones each day. Feeding 50 people and catering for all tastes could not have been easier.A winner every meal. The bar staff made car named cocktails which was very much appreciated by the club members, The minute people arrived they felt at home very happy friendly reception to the porters helping with luggage. The food service team did a cracking job, food was served with a smile and the wine glassies kept fall. We had a front room it was great sitting in the window watching the world go by (when i had five minutes ) and a very comfortable bed well made. When I reported a light not working a happy obliging maintenance man arrived, so often it takes most of your stay to get a light sorted, thank you. All in all a very well managed hotel who believe in the old faction word "Hospitality" so often this is forgotten. Thank you to you all

I go here for massage/treatments from Martina who runs her business (Massage or Knot) from her relaxing therapy room near the spa. Her service is outstanding and she has a professional yet warm and caring manner that leaves you feeling amazing afterwards (with a lasting effect). In my opinion (and I have experienced many treatments from around the world) if you want a massage or healing treatments she is the only person you would ever want to see. If you're staying here on holiday or lucky enough to live nearby I advise that you don't miss out on the opportunity of a lifetime to experience her magic healing hands and special caring energy. Thank you Martina I feel so blessed and lucky to of found you! Kiri Wedlock xx

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Martina has recently moved to the Bristol Hotel with her business Massage or Knot. What an amazing recommendation. It is great to read, and we are really pleased to know you enjoyed your treatment. I'm sure you will become a regular client for Martina.

This hotel is one of Newquay's few remaining high quality establishments. I've attended many functions here over 30 years and have always been impressed by the friendly and very professional staff. As a result we held a family wake at the “Bristol” this week and we were looked after like royalty by Owners Stuart and Vera Young. A family run Hotel of this size and quality is rare these days but three generations are keeping the standards up and tradition going here. It is extremely popular with German tourist parties who love the Cornish coast and Rosalind Pilcher TV drama filming location tours. Great place to stay, hold a function of any size, visit for a drink and light meal or go full A La Carte in style. Highly recommended.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. It is great to know everything was perfect for your family wake and that Mr & Mrs Young personally looked after your needs. Our staff will be pleased to read you found them friendly and very professional. Thank you for your recommendation.

First time in this hotel and we loved it. Big comfortable beds, good food and most importantly friendly helpful staff. We attended a reunion and the food at dinner was lovely, serving of which was like a military exercise - well done staff We will return.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. It's lovely to know you had a wonderful stay, and an enjoyable dinner for your RAF reunion. Our team worked really hard for this event so it is great to receive feedback. We look forward to your return.

This is a very well run Hotel with restaurant quality food and a menu that changes daily. The staff are excellent - very friendly, efficient and helpful. They looked after our group of 44 extremely well and we could not be happier. It is a very comfortable Hotel and room changes were made without a fuss for those couple of people who were less than delighted with their room. We had one of the "turret" rooms and it was spacious and comfortable with excellent views. The Hotel was a key factor to our highly successful 6 days in Cornwall. The Tesco close by was very handy.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is pleasing to read "you felt our Hotel was very well run and enjoyed the quality food served in our restaurant with a daily changing menu." I agree, the turret rooms are rather special with such amazing sea-views. The team will be happy to know you thought they were excellent, very friendly, efficient and helpful. Thank you for such a wonderful review and we hope to see you in the future

I stayed here in April with my friend as we attended our friends wedding .. the room was quite big . Beds were comfy. It was quite cold but lovely and warm when we got back to our room . The bathroom seemed quite cold.. very good breakfast here. Would recommend this hotel. Very close to the town aswell..

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay. I hope you enjoyed your friend's special day and that you like your room with comfy beds, with the room being lovely and warm. The bathroom may have seemed cold as we leave it to your discretion whether you decide to utilise the towel rail or not. It's great to know that you would happily recommend our hotel to your friends. We hope to see you again soon.

Finally the out door play area is completed my girls really enjoy playing there are a loads of local people come there to enjoy the play area and to eat some nice food and to admire the beach views highly recommended for cupples and familys alike don't miss out on the diomond in the coastal path of Newquay

Stayed at this hotel for three nights for a family gathering. Staff were very friendly and helpful. Breakfast and bar meals were good. Hotel was a bit ‘tired' in places but our rooms were clean and comfortable. View from my room (350) had amazing 270 degree views over Newquay, its beaches and the coastline to the east.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. As you would have seen during your stay, we have recently renovated our Cocktail Bar, Well Area and Middle Lounge and will be continuing our upgrades throughout 2019. Room 350 is a personal favourite of mine with spectacular views of the Bay of Newquay. I'm glad you found our staff very friendly and helpful and both breakfast and bar meals good. We look forward to seeing you again soon.

The hotel has been updated since our last stay and it looks all the better for it. Decor good and tidy and our room was bright and spacious. The staff were all good and happy to take time to talk and offer advice. The hotel is well situated out of the town centre and close enough for a short walk into the centre for shops, restaurants and pubs.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It's wonderful to read you are a returning guest, and appreciate the upgrades we have made. Our staff aim to ensure you have a wonderful time and enjoy, engaging with our guests. I agree, the hotel is ideally situated with Tolcarne beach just across the road, the town centre no more than a 10-minute walk with restaurants, pubs and shops close by. We look forward to seeing you again soon.

I paid 185 pounds for a room without an A/C - Can you imagine? Toilets were bad and odour all around. No proper ventilation. Staff is friendly. Breakfast is very poor. I opted out of the breakfast the next day.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. During your stay here in Cornwall, the UK experienced exceptionally hot weather conditions for the time of year. We do not currently have air conditioning but are able to provide fans to rooms, upon request. Our breakfast consists of a cold self-service buffet, with a wide variety of items. Our restaurant staff take guest's orders once seated, and we offer a choice of cooked breakfast, kippers, smoked haddock, poached, boiled eggs etc. It is surprising that you felt breakfast was "poor". It would have been helpful to know what additional items we could add to our buffet.

The Restaurant and Bar Staff count have been more attentive and helpful. The Hotel was warm and comfortable when it was blowing a gale outside. The bar manager found just the wine I liked and made a special cocktail for my wife. Great views and a good deal

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. I am pleased you enjoyed your stay with us and found our staff attentive and helpful particularly, the Bar and Restaurant staff. We hope to see you again soon.

On Friday 12th April we attended a wedding at the hotel.The service and food was excellent.We had a family room which was huge.Stunning views of Newquay.The next morning we used the swimming pool was a bonus with our girls

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are pleased you enjoyed your stay, and the girls enjoyed their swim in our indoor pool. We look forward to your return.

We were made welcome as we entered the hotel.Our room was very nice with tea/coffee facilities.a lift available for those who needed it. As we were with a wedding party, there was a. Buffett laid on which was excellent,so much choice and plenty of it . Plus there was a beautiful view of the sea from the windows.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing your stay. It's great to know you had a wonderful time, enjoyed the wedding, your sea view room and the wedding buffet with lots of variety and plenty of it. We hope to see you again soon.

The hotel itself needs a lot of investment in all areas. It is very dated in every corner. You can see that the owners has started the refurbishment in the bar area, which looks really good I might say. Saying that, the hotel was very clean and tidy. The biggest advantage of this hotel is staff. They are all very polite, friendly and helpful. They are great asset to this place. Breakfast was good. Cooked breakfast is being served to a table, which is a rare experience these days. Personally I was missing more healthy items, like fresh fruits. All in all it's worth the price you are paying. I would recommend this hotel as it's got good location and it's good value for money.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The hotel is currently working through a refurbishment programme which has recently seen the Cocktail Bar, Middle Lounge and Well Area renovated. It's great to know you like what we have done so far. I will inform the team you found them polite, friendly and helpful. Our head chef Pam will be pleased to hear you enjoyed breakfast. There is normally a fresh fruit bowl on the buffet. We appreciate your recommendation and look forward to your return.

Great view of the beach where during the afternoon numerous surfers were enjoyed the waves. My parent were fascinated watching them from there bedroom window. 6 of us stayed the night in 3 rooms. Very enjoyable stay. Good meals in the bar & lovely breakfast. Recommended.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I am so pleased you enjoyed your stay with us, and your parents enjoyed watching the suffers riding the waves in the afternoons. I will inform our Head Chef Pam, that your meals in the bar and breakfast were lovely. We look forward to your return.

Booked a room with a seaside view. The views was excellent, over sea and the hotel room was very large with bay windows. Extra king size bed was very comfortable and clean, modern bathroom with plenty of towels. Breakfast was served in a large beautifully furnished (old fashioned, yet perfect) dining room again, with sea views. Breakfast was a good standard. All staff vert friendly.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. I am happy you enjoyed your sea view room with the large bay windows, the extra-large king size bed, and modern bathroom. I will let Pam our Head Chef know, breakfast was a good standard, and the team that you found them friendly. We look forward to your return.

We will be celebrating our 53rd wedding anniversary on the 2nd of April and as we have many happy memories of the Hotel Bristol dating back to the 1960s through o the 1980s we decided to have an evening meal there on Sunday 31st March. What can I say, warm greeting, drink in the br then table right by window overlooking The Barrowfields, even more memories. First class service, food piping hot and plate clearing good. Relaxed meal Now even though we live just down the road to the hotel we are looking to spend a couple of nights to relive our memories.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I'm glad you enjoyed your 53rd Wedding Anniversary dinner with us here at the Hotel Bristol, with first class service and piping hot food. We look forward to seeing you again soon.

Stayed overnight here on the 27th whilst on a trip to Newquay. Very helpful and pleasant receptionist, which is always a good sign. Clean, warm and comfortable room with the usual facilities. Car park is at the rest of hotel and free with voucher from reception. Good size bar area and lots of seating and side rooms. Breakfast was very good with a wide range of choices and again exceptionally helpful and friendly staff. Will happily stay here again and recommend it.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We appreciate your positive comments, "from our friendly team to a very good breakfast with a wide range of choices". It is great to know you will look to stay here again in the future and recommend our hotel to others. We look forward to your return.

My second stay at the hotel. Parked in the car park at the rear and walked through the passageway to the hotel, opposite the car park entrance, to get a parking permit, stuck it in the car then checked in. Great room and great sea views. Opted to eat in the Bar as it had a good menu and opened earlier than the restaurant. Relaxed comfortable atmosphere with good tables and seating to eat at. Very welcoming and helpful bar staff and food arrived nice and promptly, without being rushed. Had the squid starter, small ish but very tasty, and a Burger, the burger was huge and I had no chance of eating it with my hands and taking a bite, even though my wife says I have a 'Big Gob!' Nice, classic style hotel with great service from everyone!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It's lovely to know this is your second stay with us here at the Hotel Bristol. Our bar area was recently renovated, and a new bar menu created. It is great to read such wonderful comments regarding our staff and the food from our bar menu. I agree the burgers are rather large. Thank you for your review and we hope to see you again soon.

Great location across road from a beautiful beach .On arrival seems dated but the character and history soon changes that impression . Staff friendly especially Alex on bar and Ellie on reception and the lady who checked us out (didn't get name I'm afraid ). Was doing a bit of a tour and this hotel was better than a Hilton I stayed at before housekeeping wise and was in a great location to tour Cornwall . Thanks again

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy you had a wonderful time and liked the history, character and location of the hotel. Our staff aim to ensure our guests enjoy their stay and it is lovely to read you found our staff friendly, with special mentions for Alec and Elle and our reservations team on check out, thank you. We love your comment "Better than a Hilton I stayed at before Housekeeping Wise" We hope to see you again soon.

The hotel is a bit dates but lovely. Staff are extremely friendly and helpful. Food was great alrhough a biy expensibe. Rooms comfortable and clean. Would happily recommend to friends and family and would love to stay again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel is currently working through a refurbishment programme which has recently seen our Cocktail Bar, Middle Lounge and Well Area refitted. Hopefully, you enjoyed these areas during your stay. We have a variety of menus within the hotel ranging from restaurant dining to bar food which includes a Daily Special at £12.50 which also includes a drink. Its lovely to know you enjoyed the food and your room was comfortable and clean. We appreciate your recommendation to family and friends and look forward to your return.

Though in Cornwall for a sad occasion, our stay at the Hotel Bristol was entirely satisfying. We had a friendly greeting on check-in to our three rooms, and the bonus of an up-grade from the one single room we'd booked. Go for a sea-view if you can - I could have looked at it all day (and had the delight of watching a full moon setting over the Headland in the early morning!) Friends joined us for supper in the evening. The five of us all chose different things from the bar menu: all were delicious, generously sized and well presented by cheerful staff. The bar offered good local beer on draught, but also gets brownie-points from me for being able to offer my Mum a good dry sherry, and for having an Armagnac amongst its offerings of spirits. Our rooms were well appointed and spotlessly clean with a very good bathroom with walk-in shower, and breakfast (after a quick cliff-top walk) was very good too. I can find no fault, and thank the staff for the warmth of their hospitality.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. It is lovely to know, even though you were here for a sad occasion, your stay with us was entirely satisfying. I will feed your positive comments back to the team and it is a pleasure to know the staff's hospitality shone through. We look forward to your return.

We had boked into the Hotel Bristol for a major regional Lions dinner and dance. We were not disappointed despite thje howling gale force winds outside. The hotel said in a note in all bedrooms that as it was in a clifftop position the winds might disturb residents. No worry they ould readily supply ear plugs, extra blankets, portable heaters and if necessary the night porter would sort alternative rooms. The staff went out of their way to make everyone welcome and the transform the gala dinner venmue from 11pm to be ready for breakfast the next morning with the same staff was unbelievable. The food and service throughout were excellent and what a change to have breakfast cooked to order - nie and fresh and generous portions. Well done Hotel Bristol. full marks.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking time to review your stay. We are so pleased to read you enjoyed your stay, even on rather a wet, howling and windy evening. Be prepared was our aim and I believed all the residents had a lovely time. I will inform the team that you had a wonderful time and found the food/service excellent and really appreciated your breakfast "Cooked to Order". We look forward to your return.

Despite the hotel being decorated it still needs some modernisation. As we were there for only one night the room was okay but if I was staying longer I would expect a much better room. Ours was a double room but more the size of a single. It also only had one easy chair and one desk chair. Bathroom was revamped. Staff were very helpful and very friendly. Dinner was very good but the hotel no longer does silver service which when you're having a black tie function you would expect that sort of service. Lovely to see Martina is still there.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. We are currently working through a refurbishment programme that has seen many of our first-floor sea-view rooms receive newly fitted bathrooms. We are hoping to continue with our refurbishments through 2019. The Hotel has a variety of bedrooms that are different sizes. When you are next looking to book a room, please inform the reservations team, you would like a larger room, subject to availability they can allocated this to you. It is lovely to read you enjoyed Dinner. We are flexible with service for functions. The service received is usually the one requested by the organiser. Thank you for your feedback as this assists the Hotel in delivering spectacular service to future guests. We look forward to your return.

Can't fault hotel for location, amenities and very helpful staff. After a 5hrs drive we arrived at the hotel only to find I'd booked the right date, wrong month! The lovely Lisa could not be more helpful. Sorted it all out. Lovely big room... view of the bay and heated pool for a morning swim. If you are looking for a reasonably priced, comfortable stay in Newquay, check it out.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. It is lovely to read Lisa was very helpful and assisted in sorting out your incorrect booking. I'm glad you enjoyed your spacious room with fantastic views of the bay of Newquay and an early morning swim in our indoor pool. Thank you for your recommendation. We look forward to your return.

Would definitely return.. nice location room very clean but could do with modernising.. for the price cannot complain.. breakfast was lovely with lovely staff really made you welcome..dinner was pricey but nice..2 minutes walk and your in the town great location!.. daughter loved the pool..staff are a credit to the company!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are so pleased you enjoyed your stay, finding your room clean, breakfast lovely, with friendly and helpful staff. As well as the Daily Restaurant Menu, we offer a Daily Special, a Supper Special and a full bar menu with varying prices, which is served in our Cocktail Bar. We are lucky to be so closely situated to the town centre and the Bay of Newquay just across the road from the hotel. We look forward to your return.

My partner and I stayed here for 2 nights . We were allocated room 360 which is a room at the back of the hotel. The room was clean and large and on the whole for the price we paid we couldn't complain . The only thing I would say about it is that it was noisy and there are no plug sockets by the bed at all which we found strange ! The bed was ok but the bathroom was not upto scratch as the yellow toilet seat was chipped and stained ( not very nice at all ) . Yes the hotel is dated in places and is being refurbished in stages and we were aware of this before we went as we'd seen other reviews saying the same . The breakfast was lovely and a good selection for meat eaters , vegetarians and vegan and lovely sea views, very good tea and coffee and friendly waitresses. My only complaint is that we asked for some butter for our toast and the young waitress went to a table where someone had finished eating picked up the butter tray and brought it to us , the butter was a used portion , mashed up with the previous diners food in !!! That's not acceptable but was quickly replaced by another waitress after we complained . Overall I would stay here again for the location and the value for money and a few tweaks here and there and it would be a fabulous hotel .

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time write a review. We appreciate your comments regarding the room you were allocated. During 2018 we updated many of the first-floor sea-view bedrooms and we are hoping to continue with the updates throughout 2019. I'm sorry to read about the butter. I have reviewed this with our Restaurant Manager who, in turn will speak to his team accordingly. I am pleased you felt there was a good selection at breakfast for meat eaters, vegetarians and vegans. Thank you for your comments and we look forward to your return.

We arrived and got booked in by a lovely helpful young lady. We had a free drink each and very impressed buy our room. It was very clean and the towel and bowl for our dog was a great thought. The staff at breakfast were Happy, helpful and very professional. We were impressed by everything about the hotel as we were on a budget and when we booked out we met the lovely Elle who took our booking originally over tbe phone and remembered us which i thought was excellent customer service. Best Western management should be very proud of their staff as they all made us very welcome. Thoroughly recommend this hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive review. It is lovely to know our team excelled in your eyes during your stay. Our staff work hard to ensure guests and their four-legged friends enjoy their holidays with us. Thank you for your recommendation and we look forward to your return.

Enjoyed a couple of enjoyable days/evenings at a magnificent hotel in Newquay.The staff were so attentive in this family run hotel and couldn't do enough for us it seemed. The views were magnificent - surely one of the best locations in the town. As for value - well I can't remember paying less over the last 20+ years for a two-night stay B&B. Truly remarkable value!I would completely recommend a visit to anyone heading towards Cornwall in the near future, especially those on a budget, as this hotel cannot be bettered.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting such a wonderful review. It is lovely to read you found our staff attentive, felt we have one of the best locations in Newquay and your stay was excellent value for money. Thank you for your recommendation to others and we hope to see you again soon.

Birthday weekend away was everything I could have wanted and this hotel exceeded my expectations. Location was great and there was free parking. We were upgraded to a top floor sea view room and it was truly lovely. Bed extremely comfortable, linens crisp and fresh and shower hot and powerful. We used the swimming pool once which was ok but a bit small and felt sort of closed in. The surrounding area could do with a bit of a revamp and as it was down in the basement was lots of steep stairs to get to. Breakfast was gorgeous, absolutely everything you could want in a beautiful dining room overlooking the sea. Staff were polite and couldn't do enough for you. There was a really nice bar area that was relaxing and rather glamorous, the bar manager was fabulous and he made cocktails to order really professionally and he was very knowledgeable and nice and chatty. Would definitely stay here again and would highly recommend.

Stayed for the weekend , upgraded to Sea View Room- stunning views over the beach/town. Small indoor swimming pool but adequate. Only complaint is very steep stairs down & no changing room at the pool. Breakfast good on both mornings, location excellent as only 5min walk to town centre. Good place for out of season break.

We booked our stay through booking.com for a last minute stay. We stayed in a dog friendly room with our sausage dog Ollie. The welcome and Check in process was straightforward and welcoming. The parking at the hotel is excellent and this is a real perk. The hotel does look a little dated however it is clear that works and modernisation is taking place ongoing which is nice to see. Regarding out room, we were in room 160 and it was huge! It was spotlessly clean and more than adequate for a seaside stay. The shower room was clearly a new addition which was nice to see. We had a number of fresh dog blankets and towels and a bowl, all freshly laundered which was lovely. The room didn't smell at all of animals which again was great. It also had excellent central heating with thermostatic control which ensured the temperature was perfect. For the hotel there are a few recommendations, but these didn't affect our stay as such: 1. Curtains in the shower room was strange. Possibly consider replacing with a modern roller blind of some kind. 2. Curtains in the bedroom need an overall. Don't get me wrong they are clean and bright but very dated. Consider a neutral black out curtain to bring the room right up to date. 3. All the lights in the room, mainly bedside are all halogen! They kick out some heat and also just cost fortune to run! Consider replacing these to LED to save energy but also for safety Reasons as they really do get hot! I would recommend a stay at this hotel as it does provide a value for money stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are pleased that you, and your four-legged friend enjoyed your stay, and we appreciate the feedback. I will inform our Housekeeping Manager of your comments, relating to room 160. About the lighting in your room, the hotel is currently in the process of replacing all the lighting in our bedrooms to LED. We look forward to your return.

Great stay with good facilities. Very helpful staff and great location. Vegan option for breakfast which was fantastic. Complimentary parking too which was good. Location fantastic few minutes walk to town and right opposite the beach.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful comments. We really appreciate your review. Our Head Chef Pam will be delighted to know you thought our Vegan Option for breakfast was fantastic. We are very lucky to have two large car parks, so guests never have to worry about finding a parking space. I agree, we do have a fantastic location being just a few minutes' walk to the town centre, and the bay of Newquay just across the road from the hotel. We hope to see you again soon.

Lovely hotel, room and staff wonderful, a very enjoyable stay, bar and restaurant food and service excellent, walk in shower really good , wi fi in room easy to access , swimming pool warm and lovely to swim in, love this hotel and will definitely return here again , stayed here before and will be coming again in the future

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. It is lovely to read, you are a regular guest and plan to visit again in the future. We appreciate your positive comments and look forward to your return.

My Wife and I had a three night stay at the Best Western Hotel Bristol this February, a most enjoyable stay, comfortable sea view room with modern bathroom. On two nights we ate in the lounge bar, there was a good variety on the menu & our meal was tasty hot.

We stayed at The Bestweston Hotel Bristol for three nights from the 5 th till the 8th of February . We found the Hotel to be very clean and welcoming The staff from the reception to the bar staff where exceptional . the breakfast staff and food were first class . Wew ate twice in the cocktail lounge and the food was very good and good value . We also made use of the indoor pool which was warm and welcome on a cold few days . The only fault we had and it was no small thing was one of the worst beds I have ever tried to sleep in !! I like a firm bed but this was rock hard and extremely uncomfortable

I attended a Formal Evening Meal at the Hotel Bristoi. I knew that there is building work going on during the quiet winter months and so i was interested to see how things were going. I can report that the catering department is fully operational and we had an excellent evening meal, served by very helpful staff. No problems whatsoever. There is some renovation and building work in the hotel but that is obviously being kept away from the guests. The hotel itself is in a superb location right on the seafront with excellent views and i would not hesitate in visiting again

We stayed here again last Saturday night as we were attending a function in the hotel. Function amenities have been enhanced. We felt welcome from the moment we entered. Deborah the receptionist could not have been more pleasant and helpful. We had a lovely cream tea served by Mark, who was also ultra helpful and certainly hard working. The wine waiter also went the extra mile to see that we got exactly what we wanted in that department. Dinner and breakfast were also all one could ask for. We were given a gorgeous and comfortable seaview room (148) and slept well. The only disappointment was the fact that the bath in our room had apparently recently been replaced by a shower cubicle which sadly had the habit of overflowing onto the bathroom floor. We had both been looking forward to a nice bath before the (black tie) function. Reasons of economy had probably prompted this alteration, which is a pity. This was the only slight drawback in an otherwise perfect stay. . .

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for writing a review. I am pleased to read you found the team friendly, helpful and efficient. I will ensure the team are made aware of your positive feedback. Room 148 is a gorgeous Sea View Room. The hotel has recently renovated many of the first-floor sea-view bathrooms. They have been changed from baths to showers. The reason for this was that we required walk-in showers for people that struggle to get into a bath. We still have sea view rooms on the second and third floor which have a bath with a shower overhead rather than a walk- in shower. When you next look to stay at the hotel, please give our reception team a call and they can ensure your room has a bath. Thank you for your comments. We work hard to ensure our guests enjoy their stay and by providing feedback this enables the hotel to provide a superior service to future guests. We look forward to your return.

My fiancé and I stayed here in January 2019 and found the third floor room facing the sea to be a delight. The room was cleaned daily, the staff were very friendly and efficient. The owner and his two children are very present and always ready to provide an excellent service with a smile. This felt like a family business where guests felt right at home. The real surprise was the Head Chef, Pam, who produced exquisite evening meals. She deserves a Michelin. Our package included breakfast and we were spoiled for choice: cereals, yoghurts, bread, croissants, juices, tea, coffee, freshly made full English etc. We brought our two dogs who were made to feel very welcome- the room came with dog bowls and blankets! Walking the dogs was easy as all we needed was to cross the road over to the beach! We will definitely stay here again!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is always lovely to receive positive comments. You are correct, it is a family business, the staff are treated as part of the family, and are always friendly and efficient. I will inform Pam, our Head Chef that you enjoyed the exquisite evening meals and were spoiled for choice at Breakfast. I'm sure she would love a Michelin star! Many of the staff at the hotel are dog owners themselves and understand that holidays are for family which means including your four- legged friend. The hotel is in an ideal location for dog owners with the Bay of Newquay, and the grassed Barrowfields just across the road from the hotel. We look forward to your return.

I stayed at this hotel after getting stranded in newquay following bad weather. The staff on reception were outstanding and soon got me settled in the lounge and later got a room sorted for me. I had nothing with me and they were kind enough to sort out basic toiletries and a phone charger which I was delighted with. Dinner was superb too. The receptionist kindly sorted out a parking pass for me and I felt really welcomed and looked after, which i needed after an awful journey. Thank you so so much to the team for looking after me and wishing you all a great season ahead.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It is always great to read reviews when our team have ensured a guest has enjoyed the Thank you for taking the time to write a review. (The snow just came from nowhere). It's great to read you thought Dinner was superb. Thank you for wishing us a great season ahead. We look forward to your return.

This is an unusual property for us as normally do not stay at Best Westerns in general, however it was New Years and many other properties were fully booked. The staff were extremely helpful a porter to help with the baggage, very nice chap. The room overlooked the sea and was well appointed. The dining room was a delightful throw back to earlier times when opulence was the trend. The food was excellent and the real treat is that if purchase breakfast when you arrive you get a full Cornish for 6 pounds by far the best and least expensive breakfast in town.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is lovely to read that you enjoyed your stay with us, found the staff very helpful, food excellent and good value. We are very lucky to be situated in such an ideal position, only 10 minutes from the centre of town and the Bay of Newquay just across the road. Thank you for your positive comments and we look forward to your return.

Fabulous fabulous fabulous What a great hotel this is with first class service from the moment we arrived to the very second we left with Mark the head porter taking the time to come and see us to wish us a safe journey home Excellent food .... you will be spoilt for choice with a fantastic menu .....real care and love goes into the food with Colin overseeing our meal in the smaller dining room on Sunday night we had fine dining that a Michelin starred restaurant would have been proud to offer You can understand why the dining room was full on Saturday evening and Sunday lunchtime it is testament to the quality that is offered that so many people want to come into the hotel to eat even if they are not staying there. The hotel offers a great location so you can enjoy watching the waves from the sea view rooms or from one of the cosy lounges again with excellent attentive service We are booked for two more visits as this hotel offers everything you could want or need but with the added extra of people who really care that you have the best time .... book you will not be disappointed

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We truly appreciate your review and the staff will be happy to know, they all assisted in ensuring your stay was a memorable experience. Fantastic, to read you have already booked a further two visits to the Hotel. We look forward to your return

Chose this hotel due to great seafront location & ample parking. Really glad we did as moment we arrived we were warmly welcomed by Deborah at reception who checked us in without any fuss & was very helpful throughout our stay. Hotel was very busy with function that night but we were well looked after by Millie, who was so nice & found us somewhere cosy to enjoy our delicious fish & chip supper!. The boys running the bar also did an excellent job keeping everyone happy with their banter and created a really relaxing atmosphere. Following a good nights sleep we joined other guests in spacious well staffed dining room with superb sea views, where we enjoyed our excellent full English breakfast with all the trimmings I really can't praise this hotel enough,which is run on traditional lines offering a high degree of personal service sadly lacking in most modern day establishments. The whole staff go out of their way to make you feel special & treat you as a valued customer throughout your stay. Congratulations Best Western Bristol, you will certainly be seeing us again!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review our hotel in such a positive light. We truly appreciate this. The team will be pleased to know you thoroughly enjoyed your stay. We will continue the good work and look forward to seeing you again soon.

From the outside appearance my expectations were not high, being seldom surprised I was by the end of our evening so pleasantly surprised. We paid a very fair price for a Sea view double room which was very acceptable for the cost. The evening Dinner was superb in both food and service and allowing for the high number being catered for, made it outstanding. Breakfast next morning was also to a very good standard again in waitress service full Cornish (English) breakfast, plus a self service range of continental options or additions. I found ALL the staff to be both professional and very helpful. I would recommend the Hotel Bristol in Newquay, get the best deal available and you will hopefully also have a great stay in one of the best value hotels along that part of the coast. We will be back.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. I am so pleased that we were able to surprise you, from the wonderful sea view room, to a superb Dinner and Breakfast with excellent service. The staff will be happy to know we exceeded your expectations and we look forward to your return. Thank you for a wonderful review we really appreciate this.

We stayed here in room 350 for three nights and had a wonderful time. The hotel is three star but the service and experience was 5 star. The hotel is dated in parts but that is reflected in the price you are paying. It's very well located for the town, close enough to walk but far enough to be quiet and relaxing. The hotel is spotlessly clean and the breakfast is very very good. We normally stay in Carlyon bay but enjoyed it so much we have booked for next month already.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. Room 350 is rather a splendid room with fantastic sea views. The hotel is working through a refurbishment programme, which has recently seen our Cocktail Bar, Middle Lounge and Well revamped. I'm sure you noticed this during you stay, and we will hope to continue this, during 2019. Our location is ideally situated with the beach just across the road and just 10 minutes into the town centre. I will inform the chef you found the breakfast "Very, Very, Good" and our housekeeping team that the hotel is "Spotless". Thank you. We look forward to seeing you next month.

This is the third time we have stayed at this hotel. It is in a gratlocation, has lovely rooms, which are very clean, excellent staff who are very friendly and accomodating. Excellent views from the hotel, Tolcarne is a lovely beach. We will be back next year.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your lovely comments. It is wonderful to read that this was your third stay with us. Hopefully, there will be lots more. We are very lucky to have such a great location, 10 minutes from the town centre and the bay of Newquay just across the road. I will inform the staff you found them friendly and accommodating and your room was very clean. We look forward to seeing you again soon.

Wonderful 3 night stay at Hotel Bristol in Newquay.The hotel is in a great location opposite beach and Cliffs with lovely views.Dining room lounges and bar just gorgoeous bedroom spacious and comfortable. Food is delicious service impeccable the staff are warm and friendly.Once again the Hotel Bristol does not dissappoint

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a such splendid review. It is wonderful to read you thoroughly enjoyed your 3 Night stay with us. We are very lucky to be situated in such a great location, with the Bay of Newquay just across the road from the hotel and a 10-minute walk into the centre of town. We have a variety of different sized rooms, being an older hotel, which have character and space. I will inform the team of your positive comments and I'll let our Head Chef know you found the food delicious. We look forward to your return.

We stayed for two nights over New Year. The hotel decor looks vintage but is very well maintained. Our sea view executive double room actually had a second single bed in it and the room was huge. The bathroom could have done with a facelift but everything functioned OK. Everything was very clean. The plus of this hotel is the dedication of the staff. As a family managed hotel, everyone seems to be committed to good service. The restaurant runs like clockwork and everyone is on hand to make your stay as comfortable as possible. The food is copious, well prepared and comes piping hot. The New Year's Eve gala dinner event was very well organised. We enjoyed it. Our dog was made welcome and there is a dedicated car park behind the hotel. I would definitely recommend this hotel for good value.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for writing a fabulous review. It is always lovely to receive positive feedback. I will ensure your comments are relayed back to the team who work hard to ensure our guests enjoy their stay. I am pleased that you enjoyed our New Year's Eve Gala Dinner, we have received fantastic compliments for this event. Many of the staff here at The Bristol own dogs themselves and will always stop to make a fuss of dogs staying at the hotel. We hope to see you again soon and appreciate your feedback.

Had a really good, fun Christmas party night with colleagues and we took advantage of the very well priced overnight stay. The party night was busy but very well staffed, good food and plenty of room- dancing was in another room which meant there was plenty of space with comfortable seating in the bar area. Staff very attentive. Our room was modern with excellent bathroom. We also used the swimming pool, breakfast was excellent- buffet for cold and cooked to order hot. Again excellent staff. Thank you for a very enjoyable evening and overnight stay- would recommend.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting such a fabulous review. It was a busy Party night so it wonderful to read you thoroughly enjoyed yourself. I am pleased to read you found dinner and breakfast excellent, our staff very attentive and you felt your room was modern with an excellent bathroom. It is always lovely to receive positive feedback which will be shared with the team in our next meeting. Thank you and we look forward to your return.

Well located hotel, 15 mins from airport and 5 min walk into town. The staff were very friendly and helpful. Breakfast was nice and very cheap. The room was small and very tired and dated, artex and woodchip. The doors still had keys. Be careful as sometimes the door did not lock when shut. No safe but reception will look after valuables. Nice comfortable hotel bar. Would stay again if rooms modernised.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to review your stay. The hotel is ideally situated for all amenities. The town centre is less than a 10-minute walk from the hotel and the bay of Newquay is just across the road. The hotel is currently working through a refurbishment programme which has seen many of our first-floor sea-view rooms receive newly fitted bathrooms. This was stopped for the busy Summer Season and has just been recommenced with the major refit of our Cocktail Bar, Middle Lounge and Well Area. We are hoping to continue with bathroom refits in 2019 and we also hope to change over to a card locking system for our bedrooms in 2019. I am glad you found the hotel comfortable and would stay again if the rooms are modernised. If you decide to book with us again, please speak to our reception team when booking who can assist you with your room choice. We look forward to your return.

Traditional hotel, with comfortable well sized rooms. Excellent breakfast. Lovely dinner. Bar snacks available which are of excellent quality and quantity. Function rooms available. Car parking (with permit ticket).

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. I am so pleased you enjoyed you comfortable well sized rooms and that you found all the food served of excellent quality and quantity. Our main Restaurant menu changes daily and we also have daily specials in our bar area as well as a Bar Menu. We are very lucky to have two large car parks, so guests do not need to worry about finding a parking space. We operate our car park with permits for our guests as during the Summer Months being situated so close to the beach, we do get people attempting to utilise our car park. Thank you once again for your comments and we look forward to your return.

First impression on walking in was it smelt musty and seemed dated. Easy to park though. Our room was lovely with views over the sea, bed we found hard. Nice bathroom with walk in shower, although the water overflowed from it so we had to put towel down to stop going in room.Breakfast room was lovely and breakfast very good with a bit of everything. Although they seem to reserve window seats, which is strange when open about 7ish and some of these people go not come down until 9.30.The staff also seem to make a fuss of these people to the detriment of other guests.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel is working through a refurbishment programme which saw many of our first- floor sea view rooms receive newly fitted bathrooms. This was halted for the summer season and has recently been recommenced with the major refit of our Cocktail Bar, Middle Lounge and Well Area. The beds used in our bedrooms were recommended by a bedroom specialist. As you can appreciate everyone is different and if you stay with us again let us know in advance and we can arrange for a mattress topper to be placed on the bed which will soften the mattress. I'm glad you enjoyed the walk-in shower and I have noted your comments regarding the water overflowing. I am pleased you thought the breakfast room was lovely and breakfast was good. Window tables are normally utilised for long staying guests on a Dinner, Bed & Breakfast basis, however, if there are no guests booked in then these tables are normally available for guests to sit at if they choose. When you next stay with us please ask our Restaurant Manager if there is a window table available and you could always pop a request on your reservation and subject to availability we will try to oblige. We hope to see you again soon.

Great location in town, within walking distance of everything.breakfast is good and out of season prices a bargain.Parking is easy and they have electrical chargers for certain cars, although you need to find them

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. I agree, we do have a great location, with the bay of Newquay just across the road from the hotel and the town centre only a short walk away. The hotel has two large car parks, so guests never have to worry about finding a parking space. We have three electrical charging points that are situated at the back of the hotel of which usage is complimentary for guests staying at the hotel. I am pleased you found the price "a bargain" and that breakfast was "good". We look forward to your return.

BW Hotel bristol is a well run clean and tidy hotel with some discreet modernisation in a classic stylish environment. Access to rooms is easy by lift or stairs.Other facilities include indoor heated swimmimg pool.Large and comfortable dining areas and bar

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We appreciate your positive comments, which will be shared with the team at our weekly management meeting. We have recently completed a major refit of the Cocktail Bar, Middle Lounge and Well area so its pleasing to read your comments. We hope to see you again soon.

My husband and I brought our young daughter to swim in the pool. The staff were very friendly. We had a lovely lunch in the newly refurbished bar area (which is looking fabulous). Big thank you to Christine who served us, she was very helpful and friendly and accommodating to our little girl!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. I am so pleased to read you enjoyed a lovely lunch in our newly refurbished bar area. Thank you for the special mention to Christine for being helpful, friendly and accommodating to your little girl. Its always lovely when one of our staff received praise. We hope to see you again soon.

Great location, Excellent service, Friendly staff. Wonderful base for spending time in Newquay and surrounding areas. Breakfast was excellent, set us up for the day.nice swimming pool, large enough for a good swim.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for reviewing The Hotel Bristol. It is great to read that you found our staff friendly with excellent service. We are very lucky to have such a great location,and I agree it is a wonderful base for Newquay and the surrounding areas. I will inform the Head Chef you found breakfast excellent "Setting you up nicely for the day". Our pool is just the right size for a good swim with opening times from 7am - 9pm. Once again that you for taking the time to write a review and we look forward to your return.

The staff were extremely friendly, courteous and helpful. The room was very comfy and quiet. The breakfast was amazing and extremely filling. I asked them to book a taxi to the airport for 9 and they had it ready to go for me. The view from the hotel is stunning. Will gladly stay here again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your wonderful review. I am so happy you found our staff extremely friendly, courteous and helpful. Our sea view rooms do have rather splendid views of "The Bay of Newquay" and I'm glad you found your room quiet and comfy. We look forward to your return.

We loved our visit as a family to this hotel. We had a lovely large room, which was in need of a little modernisation, but was clean and spacious with a most fantastic view and a bay window. The hotel is going through a little make-over atm, which I hope they make the most out of the art deco features as it's definitely one of the selling features. The bar is pricey but the bar manager couldn't do enough for you. The food is reasonable but I wouldn't say it was anything special. The staff are just delightful with many of them working there for many years so could tell you about the hotel and the local area. I would definitely stay there again

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. It is great to know you enjoyed your lovely spacious room which had a fantastic view and was clean. The hotel is currently working through a refurbishment programme which has seen many of our first-floor sea view rooms receive newly fitted bathrooms. We are currently refitting our Cocktail Bar, Middle Lounge and Well Area and I am pleased to inform you that we are keeping the art deco features. I'm sorry to read you felt the bar was pricey and that the food was only reasonable. We do offer a variety of dining options, from Bar Specials, a set Bar Menu or dine in our main restaurant with a daily changing menu. We are very lucky to have many loyal staff who have worked at the hotel for several years and know the local area. It is pleasing to read you found them delightful. We hope to see you again soon.

We stayed for 1 night in a lovely spacious family room. The views were spectacular looking over Tolcarne beach. As it was bonfire night we were able to watch the firework display in the comfort of our room which was an added bonus. The room was spotlessly clean and the beds very comfortable. The staff were all lovely, very friendly and helpful. We would definitely stay again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write such a wonderful review. I am so pleased that you enjoyed your spacious family room with spectacular views over Tolcarne beach. I'm sure it was a bonus to be able to watch the fire work display from the comfort of your room. People always enjoy celebrating New Year's Eve with us, as once they have toasted in the New Year, they are able to watch the fire work display which are set off from the harbour every year I will inform our team that you found them all lovely, very friendly and helpful. We look forward to your return.

Another 'Norman no-mates' business trip. First off, Parking. Road behind the hotel, Colvreath Road, private car park on the right marked 'Permit Holders Only'. Obtain parking permit from reception which has an entrance way almost directly opposite the parking down a short walkway. Lovely receptionist, very welcoming and helpful. I had a great first floor sea-view room, the road outside was not too noisy and it looked as if it had been newly refurbished, not sure about other rooms. Decided to eat in and was pleased that I did! Lovely tender and melt in the mouth slow cooked lamb rump, parmentier potatoes and mixed green beans. Will definitely be staying again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are very lucky to have two large car parks so our guests never need to worry about finding a parking space. Your review will be discussed at our next meeting, as it is always lovely to feedback positive comments. We look forward to your return.

A night at the Bristol was comfortable and quiet, with a room at the back of the property. Parking at the back of the property was free. Staff were helpful. Check- in was trouble free. We enjoyed a drink and dinner in the bar area. Breakfast was tasty, with a good buffet selection and generous English breakfast. Would stay again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I am happy to read your stay was comfortable and quiet. We are very lucky to have two large car parks, so guests never have to worry about finding a place to park. It's wonderful to know our staff were helpful and check in was trouble free, you found our breakfast tasty with a good buffet selection and generous English breakfast. Your comments will be relayed to our team at our next meeting as it is always wonderful to be able to give praise to the staff. We look forward to your return.

Centrally located in Newquay. The cliff top is just the other side of the road, and the beaches are glorious! Free parking just behind the hotel. First impression was that the hotel could do with a little updating - though I quite liked the traditional ambience. There's a nice little lounge with a few quality sofas and armchairs - obviously a recently refurbished area - but it was a shame that this quality didn't flow through to the main lounge/bar which was somewhat basic and very lacking in character/charm. Big bedroom with a side sea view. Again a bit dated, but comfortable. Shower was completely hopeless though - little pressure, and took ages to warm up. Heated towel rail was off, and I didn't notice the poorly labelled on-switch outside the bathroom until next morning - should really be switched on before arrival, particularly during the cooler months. Couldn't get the radiators in the room to work. Central heating switched off, even though it was chilly? Good free WiFi. Good breakfast (though I always hate DIY toasters - just not good service!).

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel is situated in an ideal position 10 minutes from the centre of town and the bay of Newquay is just across the road from the Hotel. The hotel is working through a refurbishment programme with has seen many of our bedrooms receive newly fitted bathrooms. Our Small Lounge, Small Dining Room and Ballroom have also, recently received a makeover. This programme was halted for the Summer Season and will be recommenced at the start of November with the refitting of the Cocktail Bar, Middle Lounge and Well Area. As the towel rails in the bedrooms get particularly hot we prefer to leave these off and let guests turn them on once they have arrived. We appreciate feedback and your suggestion will be reviewed at our next management meeting especially during the colder months. I am happy to read you enjoyed the free WiFi and that breakfast was good although you did not enjoy preparing your own toast. This was introduced from feedback from guest reviews asking for this to be an option. If you stay with us again, please inform the restaurant team, who will be happy to organise toast on your behalf. We look forward to your return.

The areas that have been renovated are lovely. I am very thankful that they are taking baths out and putting showers in. So many people have back problems and climbing into a bath doesn't help. The breakfast was ok. The reception in great need of renovation. Some Reed diffusers may help with the musty aroma. Having read reviews about the hotel being dated. It is but I think this is reflected in the price. The town is really shabby, out of date and has a plethora of social issues and needs investment if it's going to improve. There are some businesses which are lovely like the Driftwood cafe. The bus service is great for getting out of town. The zoo is brilliant and excellent value.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It is lovely to read that you thought our renovated areas are lovely. The hotel has been working through a refurbishment programme which has seen many bedrooms receive newly fitted bathrooms. This programme was stopped for the busy Summer Season and will be recommencing at the start of November with the refitting of our Cocktail Bar, Middle Lounge and Well Area. Reception is on the list of To Do's within this programme. We have planters at reception and this may have been what gave the musty aroma. We utilise reed diffusers in our reception which are sourced locally from St Eval Candle Company which normally have a wonderful aroma. Over recent years the cliental visiting Newquay has changed, hopefully this will encourage the local Council to provide additional investment in the town to provide the necessary amenities required for a busy seasonal town. It is good to read that you found the bus service excellent for getting out of the town. We hope to see you again soon.

My husband and I stayed at the Hotel Bristol on the 24/25/ and 26th of September this year. I wish it could have been longer! We have both been to Newquay many, many times, but neither of us have ever stayed at the Bristol. I can remember walking past it as a child and being very impressed by its size and grandeur. We paid extra for a sea-view, family room with a double and a single bed which was really worth it. The views across Tolcarne Beach, the ancient grassy "Barrowfields" clifftop area and thence along the coast to Trevose Head and its lighthouse was fantastic. The room had a huge bay window which made the most of the views. There was plenty of storage space, a comfortable carpet and large bathroom, sadly with no bath, but a large walk-in shower. Strangely there was no lid on the toilet, and the tap on the basin only turned, so if one wanted hot water one had a deluge at the same time. These were only little moans which certainly didn't spoil our stay. There is a large car park at the rear of the hotel which was much appreciated. We had both breakfast and dinner on our three nights and we very much enjoyed the food. There was a good choice and quantity. we found all the staff to be very friendly and helpful. There is a fairly short walk into town- rather longer if one is heading to the harbour area. For those not wanting to walk there is a bus stop opposite the hotel. We would definitely want to return- hopefully for a longer holiday!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. How amazing that you both had visited Newquay many times but never had the opportunity to stayat the Hotel Bristol until now. Our sea view rooms are rather splendid, with many of our guests enjoy hours watching the surfers catch the waves. From the description of the room it may have been that you were in a room that has had the bathroom adapted to a wet room, so that it may be utilised for less abled guests. We are very lucky to have two car parks which means guests do not have to worry about finding a space to park their car. Our team will be happy to hear you enjoyed breakfast and dinner throughout the duration of your stay and you found them very friendly and helpful. We look forward to seeing you again soon.

Very comfortable hotel, good quality, rooms are of good size for best western hotels The bar was well stocked and the service was excellent with good bar food The restaurant was good although only had breakfasts which were very good The swimming pool was warm and reasonable for a beach front hotel Beach is just over the road and was well used by surfers

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. It's wonderful to read you enjoyed your stay, with excellent food and a well-stocked bar. We are very lucky to be situated in such a prominent position 10 minutes from the centre of town and the bay of Newquay just across the road from the Hotel. We look forward to your return.

A typical 3 star seaside hotel, slightly dated and cavernous but great value . Room was clean and comfortable but dated and tired , must be a huge cost challenge to keep these places modern . The young lady at reception was not the most welcoming but efficient , lift is tight!! . Restaurant is huge and perhaps too big to create an atmosphere . Parking is just behind the hotel so convenient. We did not eat there but there were lots of issue with people waiting for food in the bar area . Breakfast was lovely , freshly cooked and the quality was excellent .

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to give feedback. It is a cost challenge operating a Seaside Hotel. Prior to the busy Summer Season, we refitted all our sea view first floor bathrooms. Our Small Dining Room, Small Lounge, and Ballroom have also recently had makeovers. We are looking to recommence our refurbishment programme at the beginning of November with the refit of our Cocktail Bar. During the quieter months, we often utilise our smaller dining room rather than our larger restaurant for breakfast and dinner. The food served in our bar area is cooked to order to ensure the highest quality, and on occasions this area does become very busy. This does mean on occasions there may be a slightly longer wait, but our bar team are normally very good and inform our guests. We are very lucky to have two large car parks, so guests never have to worry about finding a parking space. I am glad you enjoyed your breakfast; the kitchen team pride themselves on freshly cooked quality food. We look forward to your return.

Newquay is well situated for exploring Cornwall as it's approximately midway down the county. We had an excellent stay here. The hotel is situated a few hundred yards from the town centre and overlooking the sea. Our room was warm and clean and the beds were really comfortable. It was situated on a level walk from the lift on the second floor and at the side of the hotel. It was really quiet. The bathroom was very good with a good sized shower and we were pleased to see that the towels provided were bath sheets and not bath towels. The Cornish breakfast was excellent with very tasty bacon. My partner requested fried bread and although it wasn't on the menu it was provided for her. We had one dinner in the restaurant and took other evening meals in the bar. In all cases the food was good and plentiful but we did find the waiting time from ordering to serving to be a little excessive, especially in the restaurant where we had a wait of half an hour between the starter and the main course. There were only six other diners in there at the time so it wasn't as if they were busy. Meals can be taken in your room if you wish. We found all the staff to be cheerful, polite and well mannered and ready to fulfill any requests. The car park is at the rear of the hotel and there is access to the building from the back up a short flight of six steps. A permit will be given to you on checking in. There are only two disabled spaces in the car park put there is plenty of room in there. If you have mobility issues then contact the hotel In advance to get a room with level access from the lift as there are a few stairs to some of the rooms. We will definitely be staying there again if we return to Cornwall.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
I would like to thank you for your positive feedback. I'm sorry to read you felt your wait time from starter to main in our Restaurant was longer that you would have expected. This will be reviewed by the team at our weekly management meeting as to why you had such a long wait time. It may have been that we were holding a function in another of our Dining areas or there were many orders for bar food. It's lovely to read that apart from this you were happy with your bedroom facilities, food was excellent, and you found the staff cheerful, polite, well-mannered and ready to fulfil any requests. We are happy that you enjoyed your stay and we look forward to your return.

Very fast check-in with ticket issued for rear car park. Had requested a sea view room with refurbished bathroom. Got both. Room was bigger than expected with a great view over the sea, and the bathroom was very smart. Very pleased to find two armchairs in the room. So often there's only one chair and one of you ends up sitting on the bed.. Only used the restaurant for breakfast, but there was a good choice of hot and cold food and service was efficient. Really only used the hotel as a base for visiting attractions in the area, so did not make full use of the facilities on offer. Would recommend.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It's great that you had a wonderful stay and enjoyed your larger Sea View Room with the refurbished bathroom and comfy arm chairs. Our chef and waiting team will be pleased when we discuss your review at our next meeting to hear you felt there was a good choice of hot and cold food and that service was excellent. We hope to see you again soon.

An excellent base to explore Cornwall, Very helpfully staff who helped us plan places to visit during our weekend stay, Minmack Theatre is a must. Lovely hotel with original features throughout, we stayed on the 2nd floor with a fantastic sea view. We will definitely be back in the new year.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I will inform our staff at our next meeting that you found them very helpful and enjoyed the places they helped you to plant to visit. The Minnack Theatre is one of my favourites. If you are ever planning to be down during the Summer months I would recommend visiting during their event evenings, when they hold music and theatre events. I am happy that you found our hotel lovely and we look forward to your return in the New Year.

The outside looks lovely but when you walk in, it has the air of an old people's home. The reception staff were lovely and very helpful. The night porter was so friendly and chatty. The corridors to the rooms were very old fashioned but the room was lovely, the beds were really comfortable and the bathroom was surprising - the shower was powerful and hot. We had breakfast included in the price - the buffet food was good and the cooked food made to order was wonderful. No grease in sight even with a cooked breakfast and all the waiting staff were extremely pleasant. The pool was in a very odd place but it was warm and most welcoming as was the sauna. I would definitely return and would recommend due to the location right opposite Tolcarne Beach and a short walk from the town.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel has an ongoing refurbishment programme which saw many sea-view rooms receive newly fitted bathrooms prior to the busy Summer season. Our Small Dining Room, Small Lounge and Ballroom have also been redecorated. The programme was halted during the busy Summer months. This programme will be recommencing in November with the upgrading of our Cocktail bar. I am pleased to read that you found our staff lovely, helpful and pleasant. I'm glad you enjoyed your room facilities and found our breakfast extremely pleasant. It's great to read you found time to enjoy the swimming pool and sauna and we are blessed to have such an ideal location so close to the beach and 10 minutes into the town centre. We look forward to seeing you again soon.

Loved this Hotel. Scrupulously clean in all areas, gleaming brasses, very tidy everywhere. Staff incredibly pleasant, smiling and helpful. Very obliging with requests to slightly alter our food orders, all done with a good grace and no fuss. Room 146 is a good size with a nice bay window with table and chairs where we spent spare moments watching surfers down on the beach and it has a modern bathroom with a good walk-in shower. Good walking towards Porth on nice safe grassy area.Good easy car park.close to the Hotel, all in all, a great stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
We are happy you enjoyed your stay. We are so lucky to be situated in an ideal location 10 minutes from the town centre and several beaches just across the road from the hotel, with the bonus of two large car parks so guests do not need to worry about find a parking space. Our sea view rooms do offer splendid sea views of the bay of Newquay. The first-floor sea-view rooms have recently received newly fitted bathrooms so really appreciate reading that you like the bathroom. We look forward to your return.

It's a quintessentially English seaside hotel/B&B from back in the day. It's far from perfect but it is what it is. If walls could talk what stories they would tell! Nice people, great breakfast & good size room. So if you want glorious sunsets & find out if Colonel Mustard was killed in the library with a candlestick then look no further!! I'll be going back!!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel has been under the ownership of the Young Family since 1927. The hotel has been working through a long-term refurbishment project which saw many of the first-floor sea-view rooms receive newly fitted bathrooms. This was halted for the busy Summer season and we are looking to recommence this project in November with the upgrading of our Cocktail Bar. The hotel hosts Murder Mystery events which you may like to attend if you could co-ordinate this with your next visit. We look forward to your return.

Lovely staff on reception, we turned up a bit early, they checked to see if our room was ready. It wasn't, they were apologetic, no problem as we were early, sorted the car park permit so we could wander off for a look around. On our return the book in was easy and off to our room we went. The corridors hinted at basic and reminded us of accommodation we have stopped in when away with youth organisations. The room itself was not bad, basic, wood chip wallpaper etc. Windows were the original sash windows that rattled and with peeling paint. Bit of a hazard if you had a young child with you. The bathroom!!! Oh my goodness, I have ripped out bathrooms 2 decades younger than this! How the hell you can charge the rate they do at this hotel with this standard of accommodation is beyond me. I have also raised a serious data protection issue with Best Western regarding this hotel. I have received an acknowledgment e-mail but nothing further. The staff were wonderful, breakfast was nice but the hotel is so dated and I'm sorry it didn't offer value for money as far as I am concerned.

I booked a family room with sea view cost me quite a lot of money for what it was, I have stayed in Newquay many times n this was definitely the worst value for money. Upon arrival u have to swing up at front of hotel run in check in then get a blue piece of paper drive round back n pray u can find a parking space in the pay n display carpark and make sure u display blue paper on dashboard, i have a 4x4 n i Had great difficulty trying to park my car as what spaces were left were tiny. Got to room I could of cried it was so old fashioned , dated and dusty I could not believe it , the bathroom was the worst hotel bathroom I've ever stayed in! I went to the local Tesco's n bought My own flash bleach n wipes n had to clean the bathroom myself before me or my son could use it., the toilet had no lid the flush didn't work properly the dirt around the top of toilet by the hinges was just revolting. I didn't want to ruin my sons holiday by moaning so I just got on with it . I cleaned bedroom too , it was not pleasant at all. We are both asthmatics and the dust on top of the wooden headboards which are fixed on wall was not good, I moved the beds n they Obviously had not been moved n hoovered in a very long time. As dogs are allowed in this hotel the dog hair was apparent. The amazing views would of been more amazing if u had been able to see clearly out of the windows but unfortunately I don't think they had been cleaned for a while so made looking out blurry . I paid extra for breakfast which I will say was very good they were most accommodating for us n our Dietary requirements, very friendly staff. The money I paid which was a lot I could of stayed in a luxury modern apartment off fistral beach , I have done that many times but fancied a hotel for a change.. won't be rushing to do that again unless it's re vamped n i Get put in a nice clean room. Swimming pool & games room whilst they were there you wouldn't of used them the pool was size of a pond n quite dreary n the games room just had a ping pong table in it ?? .. So only positives of our stay was that I got to spend time with my son , the dining staff were very friendly n made Us feel welcome in the morning & the beach was across the road everything is on your doorstep which was great.

Everywhere in the hotel was well maintained and spotlessly clean. The staff could not have been more welcoming and helpful. The food was excellent. Our room was excellent with a view of the sea and additional seating area. A very enjoyable weekend.

christineI5458OQ, Front Office Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are very happy that you enjoyed your stay with us and found the hotel well maintained and spotlessly clean. I will inform the team at our next meeting that you found them welcoming and helpful and that the food was excellent. We hope you will visit again soon.

The management and staff at the hotel bent over backwards to ensure they gave the Bards and supporters all the help they could to ensure the Gorsedh went off as smoothly as possible. Even though the weather wasn't perfect all day it was for the actual event.

christineI5458OQ, Front Office Manager at Best Western Hotel Bristol, responded to this review
Thank you for such a lovely review. We were honoured to have this event at our Hotel and are pleased to read that everything went smoothly for your event.

Stayed here for 4 nights for a little break away.Hotel is in a great location, we had a side sea view and the room had everything we needed. Breakfast was great, with a cooked to order hot breakfast and a continental buffet to help yourself from.Staff were very friendly and pleasant, always said hello and had smiles on their faces. Fast check in and check out, free parking in the car park behind the hotel (hotel gives a permit). Overall a great hotel in a great location to explore Newquay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting such a pleasant review. It is lovely to read you had such a wonderful stay and found our staff very friendly and pleasant. I am pleased that check in and check out were fast and efficient. Our head chef Pam, and her team pride themselves on serving cooked to order hot breakfasts and offer a large variety of items on the continental buffet. We are very lucky to have such a great location 10 minutes from the centre of town and the bay of Newquay just across the road from us. The hotel has ample parking for guests as we have two large car parks. We look forward to your return.

A fairly comfortable hotel, well situated for getting around. Had a reasonable size room at the back of the hotel with a partially refitted bathroom, two problems, one, there is a lift to the first floor but to get to the room but to get to the room required using two further sets of steps! Two it was a long walk to reception. If you book this hotel and have limited mobility request an accessible room when booking, plus arrange a drop off at the front of the hotel, there are steep steps from the rear car park. Having looked at the shortcomings this hotel gives good value for money and is comfortable.

christineI5458OQ, Director of Sales at Best Western Hotel Bristol, responded to this review
Thank you for writing a review. I am sorry to read that due to limited mobility you were situated a long distance from reception and our amenities. If we know in advance we try our best to accommodate guests with limited mobility close to the lift to alleviate excessive walking. Depending upon when a booking is made unfortunately this may not always be possible, but recommend that this is mentioned when the booking is made. Alternatively please call or email to see if we are able to accommodate your request prior to booking. Its pleasing to see that you felt the hotel is good value for money and is comfortable. We look forward to your return.

Arrived at 5pm to a very nice welcome, friendly and efficient. Large free parking area for residents is at the rear, just get a pass at reception. (car park run by Llawnroc - geddit?). Got Room 160, which is a good size and is at the rear of the hotel and is definitely a little dated. Decent shower, no bath. Small TV with limited channel choice. Free WiFi (for 96 hours). Overnight it was generally quiet. However, the bed. Oh my, I have been to quite a few hotels but this mattress was hardcore, literally. I like a bit support from a mattress but awoke feeling like I'd been given door to sleep on. This is the main reason for an average rating. In the morning, the buffet breakfast is of an acceptable standard. The scrambled eggs, smoked salmon and English muffins were good though. Coffee drinkable.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I am sorry to read that your mattress was "hardcore" giving you an uncomfortable night's sleep. As you can appreciate everyone has individual preferences. Our mattresses are renewed regularly, and we always seek advice from our bed and mattress supplier on their recommendations. The hotel has a supply of toppers which can be fitted onto mattresses, if requested, which will make it softer. We are pleased your room was of a good size, generally quiet, and that you received a nice welcome with our staff being friendly and efficient. People enjoy our breakfasts with the wide selection available on the buffet and cooked breakfast freshly prepared. We look forward to your return.

Had a 3 day stay here from the 10th August. We stayed in room 350. The views were amazing. The room was lovely. We only had breakfast here which was really good. Good choices & they catered for gluten free. Which was really good for me. Will definitely go back

very well positioned for the beaches so I would consider coming again.The bathroom had old school separate taps and and older style bath tub and shower ( like we had in the 70's) . In all the important areas it was good e.g staff excellent , clean and tidy ( meticulous) . The real question is do you like Newquay? I didnt mind the town. The beaches are stunning and just tumble down the cliffs by the hotel and you are there. So I would come again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. The hotel has been working through a refurbishment programme which saw many of our sea-view, first-floor bathrooms refitted. The refurbishments are now on hold until the end of the busy Summer Season. We are very well positioned for the beaches and I would like to thank you for the positive feedback "staff excellent, clean and tidy (meticulous). We look forward to your return.

Good little hotel. Right on the beach although lots of stairs to the beach. Room was good bathroom very clean. Great breakfast with nice staff. Not a modern hotel but kept very clean and staff make up for the older style hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for review. We are lucky to have Tolcarne Beach just across the road from the Hotel. The downside is, to get there, you need to either follow the narrow path down or negotiate several steps. It is lovely when the tide is out as you can walk to Great Western & Towan Beach and the Harbour. Going in the opposite direction you can walk all the way to Lusty Glaze beach. The hotel is working through a refurbishment programme which is currently on hold for the busy Summer Season. . Its pleasing to read your room was good, bathroom very clean and a great breakfast with nice staff. We hope to see you again soon.

well what a surprise. I thought as a three star hotel it would be at best average - how wrong I was. Excellent staff, upgrade on arrival, the room was fantastic with wonderful views and appeared to have been refurbished with a new bathroom/shower - and a sitting area and what views over the bay. The food was excellent . The three course evening meal changed very evening and every meal was superb . Freshly cooked with ample portions. Breakfast was a delight. Great choice , freshly cooked - no pre heated poor quality food - excellent - the head chef is great and should be very proud. Dog bed , bowl and blanket provided Parking at the back of the hotel and staff who could not do more to help

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your feedback. We are happy to read you enjoyed your stay and appreciated your complimentary upgraded room with fantastic views of the bay. Your comments will be reviewed at our next team meeting. Our Head Chef will be delighted to read your review as she prides herself on serving quality food and ensures cooked breakfasts are freshly prepared. We are a dog friendly hotel. Many of our team have dogs, including the owners of the hotel. You may have met “Marble” during you stay, who often keeps the reception team company at the front desk. We look forward to your return.

we booked in for two nights, for a mini break, mainly because the hotel offered a Tesla charging point. The charging points were not in the best of positions. The Hotel was old and tired, everything either rattled echoed, or creaked. The bed was very hard, so ask for a topper when booking, The room was sparce, but if you asked for anything I.E. Fan, hairdryer it was quickly brought to room. The breakfast was Ok Nothing special, but the staff were all very helpful and nice

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel building dates to the 1920's. The hotel has been working through an ongoing refurbishment programme which saw our first-floor sea view bathrooms refitted. Our programme is currently on hold due to the busy Summer Season and we will be continuing later in the year. The Tesla Charging points have recently been installed. We appreciate your feedback regarding where they are positioned. Each bedroom has a hairdryer which is normally situated in the draw cabinet. Fans are distributed to rooms upon request. It's wonderful to rear that our staff were very helpful and nice.

We have booked a family Sunday roast and we certainly will be back. From the food to be cooked to perfection accompanied by excellent customer service from Colin with his excellent knowledge about wines, this was very enjoyable experience. If you're looking for good tasty food, wonderful customer service where customer actually matters, please book Sunday lunch at Hotel Bristol. Thank you to all team making our summer even more special!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for posting a wonderful review. We are pleased that you enjoyed your family Sunday Roast here at the Hotel Bristol. Your comments will be reviewed at our next team meeting with a special mention to Colin for his excellent customer service and knowledge about wines. We look forward to your return.

We took a week road trip around Devon and Cornwall stopping at different places. On a budget so we stayed in B & Bs most the week. We had 1000 Avios points and had to pay a further 35.00 on top of that, we thought we would treat ourselves for 1 night and have the luxury of a hotel. What a mistake! Bearing in mind the B & Bs we chose were on average 60.00 per night including breakfast. If we had not used Avios the Hotel would have been around 100 + with no breakfast. On arrival, the place has a good location opposite a lovely beach and a walk to the centre, it has a free car park, so far so good. The hotel next door is closed and derelict and a few other properties like this, it looks like these building are coming down to make way for new developments. Entering the building there was a really musty smell of old building. Our room was an Ok size a bit small but manageable, the view looked out onto dirty walls, an alleyway and roof tops. No fridge, The head boards were marked and the walls a mushroom colour artex. Our hearts sank, it was way down market to the B & Bs we had stayed in. We decided not to stay for any meals, although the dining room looked nice with all the white table linen, I thought it was a bit of dressing up as this room faced the road. In the corridor there was a big water stain down the wall and the carpets were stained in various places. I took one picture of the water stain and was going to take more but I decided not to waste my precious time taking photos of problems. Its a large sea front hotel and looking at some of the good reviews, you would think its a different hotel. Maybe there are some nice rooms and floors? I can only assume because I used Avios points we were given a poor standard room/floor who knows but we were so disappointed that what we thought was going to be the best stay of the week was in fact the worst one. Its a 3 star , I was not expecting luxury but surely a certain standard in even the worst rooms. Put us on a downer until we left for the next excellent B & B. It looks like it was once a lovely place in its day but now past its best. I thought Best Western would have a certain standard because I thought it was a chain but have since found out that each hotel is an independent. I wont be using Best Western again.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. I am sorry to read we failed to meet your expectations. The building of the hotel dates to the 1920's. Unfortunately, the hotel developed a leak which caused the problems on the corridor wall. The leak has now been fixed. Once the wall has fully dried, we will be redecorating at our earliest opportunity. The hotel has been working through a refurbishment programme during the winter months which saw our first-floor sea view rooms receive newly fitted bathrooms. This programme will continue once the busy Summer Season has ended. I would like to assure you that our rooms are allocated by room type, not on how payment is received. Best Western hotels are independently run by Owner/Operators who conform to standards set by Best Western. These standards are checked, by auditors on a regularly basis.

Stayed here for a surprise trip for my partner but this hotel wasnt what i expected. We had a sea view lovely room what had cleary been updated but what a shame they didnt bring the bathroom out of the 60s... Headache inducing yellow bathroom with possibly the worst shower in the south west(!), either ice cold or scolding hot. There was no inbetween and we were both victims to the scolding water. Third degree burns definitley put a dampener on the experience. Breakfast was enjoyable with an average selection. The redeeming factor was definitley the staff, they were friendly and caring! A great hotel if you need a bed to lay your head but i've definitley been in better 3 stars and for alot less..

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for giving feedback from you stay. During the quieter months, the hotel has been working through a refurbishment programme which saw 15 bathrooms renovated. This programme has been put on hold for the busy Summer Season and will recommence later in the year where we hope to continue upgrading our bathrooms. I'm pleased you found breakfast enjoyable. Many of our staff have been working at the hotel for a long period of time. We are one big family whose aim is to ensure guests enjoy their stay. I will ensure your comments are discussed at our next team meeting.

one of the best hotel so far the room was wonderful the waiter service for breakfast was wonderful made to feel welcome and the little lift into the dining area help a lot and very nice area a round the bar only two problems getting off the lift steps going down and a short walk some more steps

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. We are pleased to read "one of the best hotels so far". I'm glad you enjoyed waiter service at breakfast and that you found this welcoming. We prefer to take orders for Tea, Coffee and Cooked Breakfast so what you receive is hot and freshly prepared. It is very helpful having the lift down into the restaurant. We look forward to your return

Very nice 3 star hotel bit dated in places but hey that adds to the experience remember it's rated 3 star s not 5 and it does 3 stars very well almost 4 to be honest. The best thing about my stay was the staff seriously I've never encountered a hotel where all the staff were so friendly they all make you feel at home so in a nutshell looking for a clean friendly hotel then look no further

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. The hotel has been working through a refurbishment programme which has been put on hold, until the busy Summer Season has ended. Our staff aim to ensure our guests enjoy their stay. I will certainly feedback your lovely comments to our team at our next meeting. We hope to see you again soon.

Beautiful view from the bedroom window and the outside area looks on to the beach. We had a lovely stay and were very impressed considering the price we paid. Only downfall was that parts of the hotel were being painted so quite awkward to get to and from our room at times

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for writing a review. Our sea view rooms do have rather spectacular views of the bay. We are happy that you had a lovely stay and were impressed with the hotel. I'm sorry that on occasions you found it awkward to get to and from your room. As you did not mention your room number, I am unsure as to where the paining was potentially taking place as we did not have any scheduled painting happening within the hotel. Our maintenance team are currently working on the exterior of the hotel. If you can let me know your room number I can further investigate your comment. We look forward to your return.

Arrived with no booking and managed to get a room for 6 nights, bed and breakfast. The rate we paid was very reasonable. There was a small issue with the shower head in our bathroom and as it couldn't be fixed straight away we were moved into a upgraded room. Breakfasts were excellent, great choice and plenty of it. Bar snacks in the evening were a wonderful alternative to the hotel dining room. All the staff were helpful, friendly and yet very professional at all times.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your positive comments. I am pleased to read you enjoyed your stay at the hotel, and you found our staff helpful and friendly. We offer a large range of products for breakfast with cooked breakfasts freshly prepared. We realise that people like an alternative to hotel dining and regularly change the meals offered in our bar area. We hope to see you again soon.

A British style hotel in an excellent location, above Tolcarne beach, run by pleasant personnel. We were in a large room in the back, not having view on the sea but on the town and countryside which is also nice, at a very reasonable price.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. We are pleased you enjoyed your stay at the hotel and that you found our staff pleasant and liked our location just above Tolcarne beach. We hope to see you again soon.

The staff at the hotel were very good. A couple of gripes the beautiful view was spoilt by paint splats on windows. Mattress was a little hard. The continental breakfast a little sparse. But that said it was a enjoyable stay.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your comments. Unfortunately, our windows were damaged from work that was completed across the road on the cliff face. It is cement and work to remove this from the windows is due to commence soon. As you can appreciate mattresses are a personal choice. When new mattresses were purchased we sought the advice of bed specialists and choose from their recommendations. I'm sorry you felt the continental breakfast was a little sparse. It would have been helpful to know of any additional items you felt were missing from our current Continental Breakfast which currently consists of: - Chilled Fruit Juice, Selection of Cereals, Fruit Compote, Natural Greek Yogurt, Grapefruit Segments, Stewed Prunes, Fresh Fruit, Freshly bakes Pastries & Bread, Jams, Marmalade, Honey, Marmite & Nutella, Cheese & Cornish Ham, Boiled Eggs & Porridge Tea: Twinning's Every day or a selection of Fruit, Herbal & Speciality Teas. Coffee: Colombian Filter or Decaffeinated. Hot Chocolate. I'm happy to read you had an enjoyable stay and that you felt our staff were "Very Good". We look forward to your return.

WE booked this hotel for ourselves, our adult daughter and her dog. We had two lovely bedrooms, and the dog, if he had wanted to, could have eaten in the restaurant. Before the family acquired the dog I would have been wary of booking a dog friendly hotel. We need not have worried. Throughout the hotel there were no dog odours . The rooms were comfortable and well equipped. Of particular mention are the lounges which are very well furnished, large and equipped with board games etc. Food was really good. We shall return here and www wish to thank all of the staff with whom we came into contact.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
It's lovely to read you enjoyed your stay here at The Hotel Bristol and your daughter was happy she was able to bring along her four-legged friend. We do not allow dogs into our main restaurant however, upon request, breakfast may be taken in the middle lounge. Evening meals and bar food, dogs may accompany their owners in our Bar or Middle Lounge areas. Thank you for your positive comments and we look forward to your return.

We visited this hotel from the 6th of july until the 9th of july, was made to feel welcome right from the start, we had room 150, what amazing views we had of tolcarne beach, the staff was polite, breakfast was unbelievable, we will defiantly be returning

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. It's great to read that our staff made you feel welcome right from the beginning of your holiday. Room 150 is a personal favourite of mine with the amazing sea views. We look forward to your return.

A family of six, we stayed for two nights over a weekend for a wedding being held at the same venue. Although old fashioned inside some of the features are very quaint and I wouldn't have had it any other way. One one upside with old fashioned venues is the room size! We had a family room which in theory was two rooms with an adjoining door. Both spacious with adequate amenities. The children loved it. The breakfast service was brilliant. The staff are attentive and I have to praise the Hungarian barman. He even stayed late so we could have a drink in the bar after checking in late. What a star! I throughly enjoyed my stay and would love to go back. Make sure you try the local Cornish Pilsner. I may have to visit again just for that!

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. We are pleased you enjoyed the spacious family room and that "the children loved it". All your positive comments will be discussed in our weekly meeting as we like to keep our team informed of guest comments. We look forward to your return.

Although relatively small, our room on the ocean side of the hotel afforded good views of the headland, beach and parts of Newquay itself. Apart from offering these great views the hotel is well situated because it's located far enough away from the centre of town to be free of any noise from night time revellers, but close enough that it's only a short stroll down the hill to pubs and restaurants, and of course the beach itself. The hotel is easily reached by car and free parking is available in the car park at the rear. Breakfast was provided in our rate and consisted of continental selections as well as cooked to order options. We stayed two nights and used the hotel as a base for travelling around the lower end of Cornwall. It's a relatively short drive from the hotel to Mount St Michael's and Lands End respectively. As an alternative to staying in the St Ives area, Newquay was a far cheaper prospect for us. We would recommend this hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review. The hotel has an assortment of rooms varying in size, which includes non-sea view and sea view rooms. Our sea views rooms have spectacular views where great sunsets can be seen. We are very well situated only 5 minutes into the town centre. Access to Tolcarne beach is just across the road and down the steps. We also have two generous car parks which means guests do not have to worry about lack of parking facilities. Thank you for recommending our hotel.

We have just had a wonderful week away with our 3 year old grandson in Newquay. The Bristol Hotel is perfectly placed for a family beach holiday. A sort walk across Narrow Cliff Road and you are at the top of the steps down to the beach. The staff at the Bristol are friendly and helpful. Service was first class. The room was comfortable, although air-conditioning would have helped with the unusually hot and sunny weather. The food was both good value and quality. We did not venture from the area and the car got a well earned rest. Brilliant week. Thanks to all at the hotel.

christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for your review. The hotel is ideally situated just 5 minutes from the centre of town and steps to Tolcarne beach are directly across the road. I'm pleased to read you found the service first class, room comfortable, food of good value and quality, with the staff friendly and helpful. The weather during you stay was hot and sunny which meant some of the rooms were warm. We do not currently have air-conditioned rooms; however, we can provide a fan for your room, just ask at reception and they can arrange this for any future visits. Your grandson certainly enjoyed himself and did not want to say goodbye. We look forward to your return.