The Best Western Plus Robert Treat Hotel is the perfect setting for your organization's next meeting or social function. We offer six fully-equipped conference rooms, each capable of accommodating groups up to 50 people. Five banquet rooms accommodate larger groups including the impressive Tri-State Ballroom, largest in the region capable of seating up to 1,500. Enjoy your stay.
Best Western Plus
I spent one night here before a flight out of Newark Airport. This is an older, possibility historic, hotel, that might have once been lovely, but appears to be in desperate need of complete renovation. The Good: The room, although small, had a good bed, a nice sitting area with two chairs and a little table. The LG flatscreen TV has Direct TV and what seemed to be an almost infinite array of channels. Although the hotel seemed full, with a large convention of some kind, the room was very quiet. The free breakfast is good, but I suggest you avoid the rubber pancakes. Other than that, there is a wide variety of things to eat and drink, and the attendant, whose name I did not get, was extremely friendly, outgoing, and eager to help. However, the space is small and can be very crowded and noisy. The lobby, although dated (see below) is pleasant with a lot of places to sit, and relatively quiet (especially compared to the lobby in my hotel in Midtown Manhattan, which was like an experience in an alternate universe, one built on chaos). There is free WiFi throughout the hotel, and, when I thought my TV wasn't working, someone came almost immediately to look into it. The Bad: The entire hotel is in desperate need of a facelift. The lobby furniture and carpet are tired. The hallway carpet is tired. There were cracks in the bathroom ceiling that appeared to be from water damage. All of the bed and bath linens were so old and thin that were they in my house, they'd be cleaning rags by now. The air conditioning is hard to regulate and there were no extra blankets in the room. The UGLY: The Maize Restaurant is terrible and wildly overpriced. The dinner I had there was almost the worst, if not the absolute worst, meal I have ever had in a restaurant. I felt sick to my stomach the entire next day. The morning I was in the hotel, only one elevator was working. The day I arrived and the day I left there was only one airport shuttle running, on an unpredictable schedule. One of the front desk persons the day I checked in was downright slovenly, wearing an untucked casual shirt and casual trousers. He looked as though he had just crawled out of bed. Bottom line: I would not stay here again, nor would I recommend it.
Firstly, I have to say that all the staff members were very nice - shuttle drivers, front desk, breakfast room, repairmen. The room, however, had 3 problems when I arrived: one of the lamps didn't work; the safe didn't work; and the coffee machine couldn't be plugged in. The desk sent up a repairman fairly quickly. Coffee machine - the cord was so short that it couldn't reach any of the outlets. He brought a new one with a longer cord, but it still had to sit on the table next to my bed in order to reach an outlet. And they left the original one on the table. Safe - he had to call in someone else, which took a bit of time. He changed the batteries and it was fine. Lamp - he changed the bulb, and fiddled with it, but it never worked properly. Hotel rooms tend not to have enough light to begin with, so this was unpleasant. But, as I said in the beginning, everyone I encountered was friendly and helpful (or at least tried to be). It was also a bit farther from the airport than I thought, and I wouldn't want to have to travel there during rush hour.
I had to attend a funeral in NJ and met my Canadian cousins at this hotel. Not bad at all, and I was really impressed with the transformation of Newark from 15 years ago. The rooms are comfortable with free bottled water, lovely food at the restaurant, very helpful staff. The hotel is only a 5 mins drive from jersey gardens outlet mall.
The hotel is an older one with some small perks. They have a continental breakfast and a nightly happy hour. They also have transportation that will pick you up and drop you off at the airport. The location is near Penn Station New Jersey to Penn Station New York. There's a nice park across the street as well as a Whole Foods. You will also find a Starbucks and Blaze Pizza nearby. There is a dining and shopping on Ferry St. There's a lot of street vendors if you are looking for knockoff items.
Nice hotel room, decent price, good restaurant on premises. During the day not to bad but a little scary at Night. I would not venture out at night Hotel does have onsite parking for a fee but its nothing outrageous. The check in desk could use some sprucing up. The desk clerks are not the most friendly they are more interested in chatting with each other then the customer.
Stayed here with a few friends for a concert. It's within walking distance to the Prudential Center and several food places/other stores. It had everything we needed and location was great. The staff were friendly and helpful and the room was clean and comfortable.
I will start with hotels good points. Location is excellent for attending events at Prudental center. It's a 3 block easy walk to the arena on a busy road that u feel safe on. Room itself was average in space. Thought the bathroom was a little small but it was fine for an overnight stay. Our room was on 12th floor overlooking a park and church. Gorgeous view at daytime and nighttime. Check in and out was quick and easy. Free breakfast had great cold and hot options. Many beverage choices. The employee who stood out from the rest was Mary, the breakfast Room attendant. Friendly, helpful and kept things moving in that room. She was spot on in her job. Exceptional employee. As my husband pointed out its employees like her who need to be in management positions and show others hows it's done. Ok....now the bad points.... parking is an issue. They advertise free parking however lot is very small and filled up very quickly due to graduations taking place there. I'm thinking hotel quests should have priority but whatever....there is a public parking lot across the street from hotel underground so we parked there. That lot was fine but it cost us $31 to park there overnight. Upon checking into our room I found a bottle of water on the counter that was opened and half full. Next morning we get a knock on the door at 9am that housekeeping is there to clean room.....check out is 12 noon so why are you knocking. Didn't even eat breakfast yet. Ok moving on to the on-site restaurant Maize. Food is overpriced and not that good. If going to Prudential there are several food options closer. Wish I would have known that before ordering a high priced, bland meal at Maize. So despite this experience we decided to return to Maize for drinks after the concert. Looked like the hours posted for the bar was till 12 midnight .Arrived to the bar at 11:30pm and was told by the hostess that the bar was closed. Really????? I saw a whole bar full of people there. Disappointed we left in search of a drink. Surrounding neighborhood isn't where you want to wander around at night and nothing is close by. So I decided to settle for a can of Diet Coke. I went to each vending machine on every floor and each machine was empty. Finally I gave up my quest for a beverage and went to sleep thirsty. So that's my review in a nutshell. Take from it what you will.
I was in Newark for my class reunion and a lot of us stayed here. We had a great room on the 11th floor with a view of the park and the old church. The room was very clean and cozy. Refrigerator, coffee maker and safe but no microwave. Lots of closet space and a large dresser. Very large flat screen TV. The free breakfast was decent and the coffee was good. Food in the hotel bar/restaurant was excellent. Convenience store and vending machines were very good. Having lunch two days in a row at the Whole Foods Market one block away was an unexpected delight. We were able to buy drinks and food items to bring back to our room fridge. The airport shuttle helped our group get to all of our events, which were withing a half mile of the hotel. An excellent 3 night stay overall.
Due to flight delays, United Airline put us up in this Hotel. It is a 10 minutes drive from Newark Airport by the Hotel Shuttle. Old renovated Hotel, did not have much time to explore due to a late arrival and early departure. This hotel serves a complimentary breakfast which we did not get to enjoy due to an early flight out of Newark. Room is clean and quiet. Had a fridge, Microwave and free bottled water in the room.
My fiancé and I came for his brother's graduation at the NJPAC. We looked for hotels and this was convenient (could walk instead of drive) and decent price for the area. The room was very nice and decently sized. The continental breakfast was also decent, though confusing that items were in two separate but connected rooms (cold vs hot items). Not clearly indicated. The fitness room was disappointing and my fiancé said one of the machines wasn't working. But we got a workout in, so it wasn't terrible, but seemed machines needed fixing or replacing. My complaint was the parking. We arrived by car, and knew there was free parking. It was not clear WHERE the parking was! Fiancé called front desk after we pulled over and it was where we just passed, looked like paid parking (but had sign for grand ballroom - on back end of hotel). We drove up and guy said we should have checked in and got parking pass before parking... this was nowhere indicated online. And there was nowhere in front to park to check in anyway, especially with the construction! Thankfully the man at the parking area let us park and I waited in the car while fiancé checked in and got parking tag. But that could've been organized better - you need the pass to park, but you have to park to check in! I'm glad there was free parking and it all worked out, but wish hotel would have clarified logistics ahead of time or somewhere on webpage. Other complaint was the shuttle. We wanted to take the train into NYC one day, and someone in our group could not walk far, so we wanted to take advantage of the free shuttle. We missed the 9am one because some in our group were running a little late. We were told they ran every 30 minutes. The shuttle did not come in until 9:45 or maybe closer to 10! The driver explained they had him driving elsewhere where he shouldn't, and he told the front desk he wouldn't do that anymore - not entirely sure what happened, if they were short on people or what, but it was frustrating to wait longer than expected. It wasn't a huge deal as we didn't have to be anywhere at a particular time, but that would have been a huge problem for someone needing to go to the airport! I don't want to end negatively as for the most part, our stay was enjoyable! I just want other travelers to be aware of a couple of issues we had to better prepare for their stay, if they choose to stay here! Which I do recommend if you visit Newark!
I would give a higher rating were it not for the nonexistent customer service which I've see mentioned many times in other reviews. The hotel is well located across from a nice park, a Whole Foods store, a Walgreens, and an 8-10 minute walk to NJ Penn Station. Particularly in high season, it's a very reasonable alternative to New York City with easy access to the city and Newark airport. The free shuttle runs every 30 minutes to the airport and Penn Station. Unfortunately it's not very reliable to Penn Station. We took it twice there because of the rain but not back to the hotel. If it's not raining hard, just walk! The property looks nice and clean. We had two adjoining double rooms and a single room. All were comfortable, very clean, fairly spacious, and in good condition. It's true that the heat gets shut off for the whole hotel at a certain date. My sister gets very cold so we requested an extra blanket which was immediately brought to the room. The rest of us were comfortable during our 4 night stay. We stayed during graduation week. Our room was quiet during the week, but Friday night was another story. In early evening we had loud music from one room which stopped fairly early, but at 9 or 10 pm., the party started in the adjoining room with loud music and talk and slamming of outside door. I finally called the front desk. About half an hour later I had to call again because cigarette smoke was sipping under the connecting door! These are supposed to be nonsmoking rooms. The clerk said he would come up himself, and I heard soft knocks a few minutes later but don't know if it was him or friends. Since the smell was getting stronger, I put a wet bath towel along the bottom of the door,a nd that took care of it. It must have been around midnight when the people either left the room or went to sleep, and so did we. We were glad the noise didn't go on into the wee hours of the morning. I know it's not a hotel's fault that people get noisy, but all hotels should have and enforce stronger rules so that everyone can get the restful night we paid for. The one-cup coffee pot in the room is so cheap it's useless. It'd be better to provide good coffee in the lobby or breakfast room 24 hours. There's a small refrigerator which, after 3 attempts, finally stayed cool. There is also a nice TV and a safe. Three small bottles of water were provided every day which is a nice touch. Now to the real issue this hotel faces: total lack of customer service at all levels. One front desk employee, Liliana, was courteous, friendly, helpful, understanding, and professional. The person who checked us out in the morning was nice too. The rest of the front desk personnel we dealt with seemed to have been pulled from the street, shown the basics of checking customers in and out, and thrown behind the computer to do the work. The whole environment looked unprofessional: no uniforms, not even name tags, no concern for the customer, no interest in providing the service or pride in the work, no hospitality training or customer service skills, total indifference unless you were checking in or out and no problems arose. No manager or other person in a responsible position after 5 pm., and I'm not sure on weekends, therefore no one to go to if you have an unresolved issue. No maintenance between 11 pm and 7 am, at least. We had a problem with the safe, and after three calls starting at 9 pm on Wednesday night and being told someone would be right up, the last person told us at 11:15 pm, that the maintenance person had gone home hours, ago, that it was our fault, that it was just him (front desk) and security guard on duty, and that neither could or knew how to unlock the safe. My husband went downstairs to talk to the guy and was again told the same story and that we could always choose to go to another hotel!!! This was very upsetting after a tiring day and losing over two hours of sleep waiting for a maintenance person that wasn't even on the premises!! The following evening we ran into the manager who apologized several times and explained that the guy had left early unexpectedly because he'd decided to begin Ramadan observance one day early! Don't they make up a schedule days in advance? We were upset but never rude or insulting to anyone, but besides a verbal apology we were never offered any kind of compensation for the way we were treated. I don't expect much, but a small gesture of goodwill would've been appreciated. Regarding breakfast, we were happy with it. True, the room is small and usually only one elderly attendant was on duty, but there was enough variety and options to be satisfied until lunch time. I'm grateful for the hotels that offer a free breakfast on the premises. It's nice to be able to get something to eat and then go back to the room to either rest some more or get ready for a day in town. Sure, it could use some improvements, but I'm not complaining; consider the price you're paying for your stay. Enough for now.
The room was not ready at 3:30 in the afternoon. Got a room with 2 beds instead of a king. Broken coffee maker. Maid staff was in the room when we arrived. I had to kick them out. Front desk called the room repeatedly on our last day from 10am to noon seeing if we checked out so the maids could clean. Do Not Disturb means Do Not Disturb! Never again.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Dear Shawn, Sorry to hear your experience at the Best Western Plus Robert Treat Hotel was not great. We appreciate your feedback and will use it to make improvements to our service. We hope you will give us another opportunity to be of service in the future.
The Maize Resturant is probably one of the best resturants in the country. We ate there two nights enjoying the wonderful dishes prepared with care, taste and appearance. Highly recommend the resturant.
Close to everything also just a short trip to any were in tri State area. Great views, safe, quite frankly a wonderful eraban experience. Very inexpensive travel options from Hotel to other transportation ,srounding area entertainment and shopping.
Stayed at this hotel twice Sept 2012 and 2014 both were a pleasure it's an alternative stay if your on a budget free breakfast business center and Newark Penn station just down the street (a skip and a hop to the city ) comfy beds spacious rooms and a roof top terrace that overlooks new York city great hotel at budget reasonable price strongly recommend
The room was very clean with no missing amenities, the bed was well made with clean sheets and towels. The complimentary breakfast could of been more appetizing (I have had better at other BW). My only complaint the attendant was on her cell phone having a conversation while on duty; other than that everything was good.
We held event at the Robert Treat Hotel and to have our guests park in the Hotel lot! Beware the parking lot attendant get as many cars as possible into the lot and then do not have enough space to navigate and properly get cars out of spaces. They scratched and dented my car along with another guests car and now they do not want to take responsibility for the damage! Parking lot manager was rude and needs a lesson in customer service. DONT PARK HERE!
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi Ccarreira2016, I'm sorry to hear about the problem you had with parking in the lot. The hotel shares a parking lot with other businesses next to us. I will forward your concerns to the parking lot manager to review to ensure these problems do not recur.
This was an excellent alternative to staying at the more expensive New York hotels. It included being picked up at the airport, getting a ride to Newark Penn Station, and breakfast. The breakfast included toasts, yogurt, cereals, milk, it was fairly well balanced. It is not an impressive hotel in terms of beauty, but it is definitely functional. I had a first breakfast around 6:00 am, and a second one around 9:30 AM right before taking the shuttle. It even had an espresso machine. It is definitely a very good option for this area.
The location is ok, the parking is limited (free) and tight, the hotel public areas are ok (clean) aesthetically pleasing. The staff has zero idea what Customer Service and hospitality means. My reservation from Hotwire was put into the system for 3 days later then for what I made the reservation for. Despite this the man at the front desk got me in after reviewing my confirmation emails as well as taking about 20 minutes or so. I am fairly certain I was placed in a broken room as the AC in this room did not work. Also when I asked for 2 double beds in the room he said that reservations with 2 adults in the room is just one bed. I actually had to push for 2 beds, my reservation was made and paid for weeks prior and non- cancellation. The room itself is extremely tight, 2 double beds, 2 small arm chairs fit the width of the room, then a dresser, desk are squeezed horizontally along the wall. The bathrooms and room itself were not updated, just the bedding it looked like. The "hot" breakfast consisted of the following. Cereals, miniature bagels and pastries (cookies), instant coffee from a push button machine, "instant" juice also from a push button machine, milk and soy milk from push button machines. A broken pancake and a broken waffle maker, plastic turn style contains with non-brand cereal, No water, half and half for the instant coffee was there but they ran out, sausage patties that looked to be boiled stacked in a chaffing dish, Scrambled "eggs" in a chaffing dish, hard boiled eggs (unlabeled and in a broken container) a toaster on one side with butters and jellies on the other side (with a wall between) of the "cafe", some bananas, an oatmeal station, a yogurt station. A staff member who had to be told that cups had run out, plates had run out, milk had run out (she looked dazed, confused, high?) another staff member who ran around trying to get everything up to speed and compensating for the other one. I want to have something nice to say about this hotel, so I will say that when you walk in you expect a good experience. But you will be disappointed. Very poorly run property!
I had a great impression driving up, but the single man at the desk was unsure of himself. I needed to print luggage tags for out but after promising to fix it twice, the said the hotel was out of toner. Upstairs the mattress was uncomfortable and the sheets scratchy. Lots of banging and door closing all night
The Best Western franchisee in Newark has done both the city and travelers to New York City a great favor in renovating this one-time grand hotel. Guest rooms are newly-furnished with comfortable beds and effective heating and cooling systems. The rooms are neither large nor ultra-modern but pleasant and functional. The hotel provides a local shuttle service, but it is a 15-minute walk from Newark's Penn Station and literally across the street from the new Center for the Performing Arts. Its fitness room is well-lit and newly-equipped, and the restaurant/lounge is excellent, specializing in Portuguese cuisine (its little-known that downtown Newark is the center of Portuguese-American culture in the New York/New Jersey area and has lots of long-established, well-known Portuguese restaurants). All in all, the Robert Treat is a good choice for visitors to Newark and at rates roughly $100 less per night than comparable hotels in Manhattan, it is a convenient bargain for visitors to New York City. And it comes with free continental breakfast!
Overall, this hotel met/exceeded our needs. The hotel is 4 blocks from the Newark Penn Station PATH train station. A shuttle was offered to the train, but the walk is easy. Parking was free and easy as was breakfast. My son and I had a stress free visit
I'd known of the hotel for almost 30 years but never had reason to stay there. The lobby is small but clean & modern. There were a number of travelers about. Check in was smooth & easy. The staff was so friendly. I had a minor issue at the time of check in but everyone was so gracious. The room was lovely. Ours had a single queen bed with a cute seating area. It's an old property & you can tell if you look very closely but you do have to look. There were some paint chips on the carpet by the window but I couldn't find anything on the walls or trim showing its origins. The vent in the bathroom was a bit rusty. Everything else was very nice. There were two problems with the room though. One because it's an older property which was probably redone before everyone had multiple electronic devices there are not enough outlets in the room & none of them are at table height. I had to move the coffee maker off the desk to plug it in because I could not access the outlet behind the desk near the floor. Even if I could, the TV & desk lamp were plugged into it. More problematic for me was this low grade industrial hum white noise that permeated the room. Being from the country I'm used to absolute quiet punctuated only by the occasional bird noise so I didn't sleep well. The bed side alarm clock offers alternative white noise options. The hotel provides a free shuttle from the airport & the two near by train stations. Call & they will come get you. They even came quickly at 3:00 a.m. Our driver was so sweet. Parking for overnight guests was free which was a welcome surprise. In the morning the parking attendant was laughing & efficient even though morning business people were arriving to start their days in the nearby offices. Despite being busy he allowed me to wait in a covered area because I didn't have an umbrella. The continental breakfast in morning was fine, although my scrambled eggs were pretty tasteless. The various juices, pastries & fruit more than made up for it. Overall this far exceeded my expectations for a Best Western. We will stay here again if we have reason to.
Travelled to Newark for a concert last year. We wanted to stay at a place close to the venue that was reasonable priced (stayed at Indigo the previous year but the prices went up). There was a free shuttle that picked us up from the airport so that was a good thing. Check in was simple. Staff seemed indifferent. As soon as we stepped into our room we noticed it smelled like pot in the main hallway. Either the previous guests were having a ball or our neighbours were. It was very unpleasant. The carpet on the floor was dirty looking and the bathroom smelled. We were there 4 nights and I had to buy an air freshener. The bathtub was dirty and the water smelled funny. It was late April but it was cold out. Tried turning on the heat and it blasted out cold air! Gave it half an hour to warm up and it got even colder. The blanket on the bed was a thin fleece throw sandwiched in between 2 bedsheets. I called the front desk to ask for extra blankets and they told me I had to come get them. So I did, and I told the guy at the desk our furnace was blowing cold air and he said every room was like that. What the??? We had to buy extra sweatshirts and pants to sleep in. We couldn't even turn the air off. It just kept blowing cold air. Crappy room and crappy service. While staying there I got a bunch of itchy red bumps all over my ankles, back, arms and shoulders. It didn't know what it was but after reading reviews, it was probably bed bugs. BEWARE. The only thing this hotel had going for it was that it close to the Prudential Centre, free airport shuttle and it was relatively cheap. Looking back on it, I would have forked out the extra money to stay at Indigo. If you enjoy freezing your buns off in a smelly, dirty hotel room while being eaten alive by bed bugs with staff who couldn't care less, this is the perfect place for you.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi lntrn2687, We are sorry that you had such a poor time at the Best Western Plus Robert Treat Hotel last year. We have done some renovations since then with even more planned for this year. We hope you will stay with us again in the future to see all the great changes coming to the hotel!
A great and convenient location in Newark. Poor maintenance and noisy rooms! One or the other lamp bulbs are always out. Wonderful breakfast and staff! Poor and unfriendly reception staff. An upgraded room is same as a regular room,
Blesson S, Front Office Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi ImmAssist, Thanks for staying with us at the Best Western Plus Robert Treat Hotel. We appreciate your feedback and will use it to make immediate fixes. We hope you will stay with us again in the future.
We had to stay near the airport to get an early morning flight, and we were worried about getting out of NYC due to the snow storm. This hotel was great. A slight odor in the room, but we were so grateful to be there it didn't matter. All the staff were very friendly and helpful.
Our family made a 1 night stop in Newark after flying into EWR. We had plans to take in a hockey game at the Prudential Centre & continue on into Manhattan the next day. We ended up taking a quick shuttle (provided by the hotel) from EWR to the hotel. The hotel is in close proximity to the Prudential Centre and is walkable. The staff at the hotel were friendly and accommodating. There is a breakfast served in the AM and kick started our day. The rooms were simple and more than accommodated our needs. The hotel provided great value for our stay.
We had a cancel flight at February 17 and the airline asked us to find a place where to check in because we gonna had our next flight on the next day at the same time.I book at around almost 01:00 am in the morning at this hotel because it's the only cheapest and looks beautiful and spacious in the picture.I booked the reservation for Februay 18 until February 19.The booking price is £76.50 with tax inc. and it's a good find to place to stay I THINK....?And not too far at the Newark Airport.When we arrived the hotel the guy who attended us checked our booking and he asked me when did i booked my booking and i said like around less than hour and he said no rooms are available and our booking time was supposed to be that day but at around 16:00 pm as he said so.I begged him to please find us some room if possible.He didnt find us some slot or neither check a room availability instead he calls some hotel and asked if we can go somewhere which i appreciate of course.Then after a minute he checked in a system and that he realized that there is a room for us to stay in the hotel.I do'nt know if it's kind of strategy and I HOPE NOT.He gave us one room and he charged us at £118.54 which is really expensive.My point is that person is so INCONSIDERATE and unfair.The room is not spacious..We could'nt sleep well because it was soooo noisy.And what worst is after we checked-in i asked a guy to please give me any proof of receipt because we need to reinverse our bill to the airline but when we checked on the next day he did'nt even gave any message to any person in the front desk about my request.We lost our money and the money that i spend in the hotel is already gone since i cannot do anything about to complain.I will never recommend this place because of the staff.I dont understand why the guy on the front desk charged us almost twice when i already had a booking.As far as i know the room which we book it on line is more spacious that where we stayed on that hotel and they charged me more which is really unfavored to us.On my opinion they should treat us more considerably because we already booked and the only difference is a time of our schedule booking.If there is NO-NO room i will understand the situation but the moment when we arrived i did'nt see no one who left on the hotel.I am truly dissappointed on how they treat us.I will NOT recommend this hotel first for the front desk guy who attended us.Not really fair.Is that how your treat the costumer who need a place to stay?
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Dear Bernard, Thanks for sharing about your experience at the Best Western Plus Robert Treat Hotel. Unfortunately, our rates differ day to day, so booking for the next day (February 18) doesn't guarantee -- and actually, was not -- the same rate for the previous day (February 17). We were selling rooms for the night of February 17th at almost double the price that was sold for the 18th. In fact, we had no room availability showing online for the 17th as we had a concert at the hotel (and a separate concert in town) and were sold out days in advance. I'm glad that the staff was able to accommodate you with a room at the last minute in spite of your unwitting error. I'm sorry if you felt the pricing or room you received was not equivalent with what you booked for the next day, but it is apparent the staff did their utmost to accommodate you in your time of need and charged you the going rate for the room based on what they could find. If you paid the hotel directly, a receipt is always available and if you contact me directly I can provide it for you.
Breakfast was great, everyone was really nice, room was clean, nice view, check out noon, check in 3pm, ask for parking pass, easy uber pick up Parking not so good, room smelled like smoke, Pretty quiet, enjoyed our stay Stayed here because we went to see Jeff Dunham near by
Sorry i din,t go to my favors hotels this time but i got the best deal for the weekend and i went to Robert Tree.I had a nice stay clean room ,good service ,free parking(not good because of the construction of the new section with indoor parking),free breakfast and overall i had a nice stay
My group came to this location to support the local masonic jurisdiction on their annual session. Everything was wonderful...EXCEPT...this hotel. The front desk was extremely rude. I personally understand the New Jersey/New York mannerism or more aggressive than Chicago but it doesn't excused the need to have even decent customer service skills. I had several issues with this hotel: 1. My room had only 2 towels in it and I am there with my girlfriend. We call down to get more towels, after they brought to our room, we noticed that our phone no longer works. We tried to call other rooms and other rooms to call us...never worked. Was told about the issues but never was dealt with. I found it funny that since the hotel knew we were leaving at 10am on Sunday...that our phone "starting working" at 9:45am to be told our shuttle was downstairs. 2. The internet signal WAS TERRIBLE. I call numerous times and was told that someone would come to the floor to reset the signal. Thank God I have an expensive hotspot account. I had to use it to do work or even login to Facebook. 3. One of my Eastern Star sisters was burned on her arm by a lightbulb that "shot sparks". She filed a claim and they were trying to "convince" her that she is making a big deal out of it. She is going to handle that situation personally. The room power went out afterwards, then they move her to a room that was a storage room. 4. The hotel was unprofessionally treating the local mason group right. They had rooms reserved for meeting and they were blown off and told "Just use the room we had setup for you for later". My Grand Matron needed a podium for a lecture and they keep telling me that they were looking for one. Being a travel agent/travel blogger....I know my way around EVERY hotel. I walked into the kitchen and found the podium and set it up myself so my Grand Matron and the other sisters can use the podium. 5. Going back to the eastern star sister with the burn....I called the front desk to let them know that my sister had an issue with their second room. The gentleman at the front desk gave me all of her information (except credit card used) and every room she was in. That is unacceptable....the gentleman did not physical see me, did not ask me who I was but offer the information. If I was looking to harm her, I would known her full name, the last room they we moved to and how many people was in the room. In all, NO ONE from my masonic family wants to patron at the location again. They may have a lawsuit on their hands, (by now) their corporate office/general manager should have received numerous calls (they will receive mine after this post) and as a travel agent (this location has historical history) but their workers have tarnished that name. I would never send any of my clients, friends or family to that location. It is so bad that IF that local jurisdiction have their next session there....none of us are coming!
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Dear Damian, Thanks for sharing about your experience at the Best Western Plus Robert Treat Hotel. We have been hosting multiple masonic events at the hotel for numerous years and are sorry that your experience this time did not match that of previous masonic guests. There were certainly challenges on both sides with this event. We appreciate your feedback and will use it to make improvements to for future guests. While we understand we have lost your business, hopefully we will continue our long tradition with other masonic lodges in the coming months and years.
My stay was great. I needed to be next to the prudential center and it was walking distance. My room was clean kind of outdated but nice. The people were nice. Parking was convienent. Breakfast was great and the lady who worked in that area was very helpful.
My room was nice and clean, with plenty of towels, chairs, a desk and comfy chair. The room also has a fridge with a small freezer compartment which was very handy. I had a high room so I got great views over the park outside. There is a restaurant on site which I didn't use, but I did order room service. They added a 25% (!!) service charge on top of the food prices, which wasn't mentioned on the menu. I had a package from Amazon delivered and there was no problem retrieving it from reception. There is a small store downstairs for essentials and across the road there is a Wholefoods store, which is great. Newark Penn Station is about 15 minutes walk away and the area seemed pretty safe. I did venture south on Broad Street in search of a pharmacy and I highly recommend you don't! Overall a very nice hotel and I recommend it.
Overall, our stay was great. Compared to other hotels we've been to this was the best. The price was great, the room included a wonderful view, a mini fridge, a desk, a TV, two lounge chairs, and plenty more! I would recommend
I have stayed at the Robert Treat numerous times in the past few times I've been greeted by a standing desk clerk ocean he's checked me in these kind courteous and helpful the place is certainly has improved since he's been behind the desk greeting you and you come in. The hotel is in good shape decent Valu
I am very particular about the cleanliness of the room as I hate to see anyone else's hair in the room, bathroom, floor and especially the bed! This hotel did a very great job at this! The room was clean and I stayed in room 1007 which was at the end of the hall and off to the side. Ocean at the front desk was very helpful with check in and i also added more days to my stay which the staff accommodated me easily and allowed me to stay in my same room. Breakfast was good, hot, and a nice selection. My only 1 small complaint is I definitely smelled smoking on my floor several times throughout my stay, which it didn't necessarily bother me, I feel if you are going to be a smoke free hotel, it should be smoke free, because I had to go outside and smoke my black and mild, and I feel everyone else should do the same. But hotel stay was enjoyable. I will return!
Rooms 801 & 1001......the lift shaft runs through the room.....enough said. Dreadful, avoid if you can. Rude check in staff, we had interrupted his meal at 1.30 am after an extremely delayed flight. He had already charged the rooms to the credit card as a "no show" and told us we were lucky they hadn't given our rooms away as the hotel was full because of cancelled flights due to the weather. We had intended to pay cash. Breakfast is basic but at least staff here were pleasant. One of the worst hotels we have ever stayed in.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi shannon52, I am sorry to hear about your experience at check-in. The hotel does authorize credit cards for 1 night to guarantee your reservation for a late arrival. You have the option to pay cash if it wasn't reserved as a prepaid reservation when you checkout. I appreciate your feedback and hope you will give us another opportunity to be of service to you.
The hotel staff is very courteous and friendly, especially in the breakfast lounge. The hotel is a little dated and smells of smoke, but a great location in Newark. The rooms are smaller than most hotel rooms, so it seemed a little cramped at times with 2 people. The rooms came with refrigerators which was a plus, but one microwave located on the 11th floor made it awkward to heat food items.
Positives: Good value (cheap), compared to other hotels, especially those near or in NYC Close to Newark Penn Station, about 10 minutes to walk Neighborhood seems to be safe (perhaps much safer than years ago) On-demand shuttle service (note: the service is on-demand. I was told that the other Best Western at Airport runs hourly and charges at other times). Wifi strong Breakfast is included. Negatives: Breakfast room was small and packed with people no matter what time we visited. The hotel is overall somewhat old, so although the room was not bad, it was a bit smelly. Coffee pot was dirty. When we brewed, it kept making scums, somewhat gross.
Good location with ample parking. Easy to reach from the highway. The location was within walking distance of the arena and other attractions. Price and value very good. Rooms were clean and properly maintained. .Staff very friendly and knowledgeable. Would stay there again.
Was given a good rate. Overall good experience. Shuttle driver helpful. Room a bit cold and trouble getting response from housekeeping. Eggs cold at breakfast. Nice room but a little small. Overall would still recommend despite the couple problems I had.
The Robert Treat Hotel has nice accommodations, friendly staff, good breakfast and is conveniently located walking distance to Newark Penn Station in the heart of downtown Newark. I highly recommend staying here even if you are going to be visiting NYC.
Well-maintained. Friendly service. Low prices. Free parking. Convenient to Newark Airport. Easy access to NYC with public transportation. I stay here whenever I travel to the Metro NYC/NJ area on business. It is centrally located, inexpensive, clean, and secure.
The hotel is easy to find off of 95. Once arriving at the hotel we were greeted by two gentlemen who were extremely welcoming (even though it was Christmas and I'm sure they would've rather been home with their family) and they even helped us figure out the best way to New York and things to do while we were visiting. We also used their free shuttle to and from Penn Station (Jersey) and all four times they were there with in 10 minutes of us calling them.
needs help, straight from the 80s, except the elevators lol. funny. lobby is Aecayic, the front hotel sign is even dated. common people , restaurant was decent. mom and pop store in libby was a homey feel, nice.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi T17PCjohne, Thanks so much for taking the time to share about your experience at the Best Western Plus Robert Treat Hotel. We appreciate your feedback and will use it to make improvements as necessary. We hope you will stay with us again.
I came for a Hoilday Party and spent one night. I truly have no complaints. It is 5 minutes from Newark Penn and very close to NJ PAC. A nice getaway even if you live in the city and just want a nice hotel stay.
Management is disfigured. Nasty, non pleasant minus the young lady who always greets customers with a smile. The manager and general manager leave a lot to be desired. The small gentleman upfront with a child like body who is management to me is a crook
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi Q7869TP, Thanks for sharing about your experience. We apologize for your poor experience and hope you will give us another opportunity to be of service to you.
Great stay! The room was well maintained and the staff was polite and professional. In fact, the front desk staff gave me a small sewing kit when I popped the button off of my dress. It is located close to transportation and area attractions. I would recommend this hotel to anyone who is attending an event in the area.
I've stayed at the Best Western in Hapeville, Ga and swore due to the bad experience there I would never stay at a Best Western again. Nonetheless, this Best Western was only 2 blocks away from a concert we were attending. It was the total opposite of its sister location in Georgia. This location had a great breakfast, parking (limited) and great customer service. We purchased tickets on Expedia and were given a room on the 14th floor with great views of the city. Upon arrival we were checked in quickly & had all our questions answered promptly. Room was quaint and clean and offered all the necessities needed, (mini-fridge), toiletries, and plenty of towels. It was a 15 degree night so upon enteringthe room we found it nice and toasty. Greatly appreciated! very clean room (and I'm very picky with cleanliness) Only complaint was after a night of drinking at the concert I was extremely thirsty and vending machine was Sold Out. Marijuana smelled in the hallways but I guess with majority of people staying at the hotel for concert it couldn't be avoided. Would definitely come again in a warmer month to check out the rooftop deck. Great location. I could keep going on and on but still tired from the show last night. Thank you Best Western NJ for coming through the second time around.
We stayed for two nights while visiting NYC, and redeemed points to get this hotel for almost free. Chose this one based on the reviews we read and were disappointed overall. We did enjoy the free parking, as this was helpful for us to park our car once we arrived, and only drive it for when we checked-out. Pros: Shuttle bus to Newark Penn station and back, which was great. Shuttle bus drivers were super friendly and quick to assist. Free parking as previously mentioned. Not too far from Newark Penn station to take the PATH train. Cons: Service. From all of my stays in hotels, I would have to say this was one of the worst customer service experiences I have encountered. When we arrived to check-in in the late evening, there were 2 people at the desk. One girl seemed to be dealing with an issue all while mumbling and complaining about dealing with issues for when others don't do their jobs. The other one was listening to her and watching her deal with the issue without acknowledging us. Finally after several minutes, he offered his assistance and proceeded with the check-in, but only after the girl started helping him with the check-in proceed. Made us feel as though we were an inconvenience to them and interrupted their complaining session. We were not provided any details on the free breakfast and also failed to ask them on this one. Parking, while it was free, due to the construction next door, the parking lot was extremely tight to get in and park, and was quite small. There are no automatic doors for when you need to get your stuff inside the hotel, and not one of the staff members offered assistance to get the door for us upon arrival, while lugging our suitcases and stuff. We were fumbling with the two doors trying to get inside. Room was quite small, but we were only there for sleeping, which wasn't fun come morning time, as they gave us a room (307) in the corner, right next to the construction site. We looked out the window and we were the first room next to it. Was loud first thing in the morning so it was a good thing we didn't want to sleep in, as we wouldn't have been able to. I guess using points for rooms at this hotel gives you the most small and basic room. Thermostat in the room, the auto setting did not work, so it was either on or off, no in between. We very rarely complain and figured since we're only in the room to sleep and shower, as we were gone the entire day, we could manage. Very small bathroom and virtually no counter space, and a commercial style toilet? Never have I seen this before, and you could hear other rooms when they flushed since it is so loud. Not very high water pressure in the shower either, so if you have long hair, like my wife, it will take a while to rinse properly. Breakfast: Breakfast was a decent one with pancakes, scrambled eggs, sausage patties, toast, bagels,etc... It wasn't bad at all, but you need your room key to enter the area, and it is in the lower level. There are two sides for the breakfast, and if you get coffee on the left side, you need to go to the right side to get cream. I asked the staff working where the cream was, and they told me they only keep it in the fridge on the right side. Quite odd I'd say... Neighborhood: It is quite sketchy I would say, as there really isn't anything around to eat at night if you don't want to order room service. There is a pizza place and a Walk to wok place close by. We got a bit spooked when we got food at the walk for wok place and as we left, were told to ‘stay safe' as we told them we were on foot. Overall, we did not have a great impression of this hotel and the service we received was below par from the level of service I've received at just about every other hotel I've stayed at either for business of pleasure. I would not stay here again
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Dear Shoeman75, We appreciate your candor about your experiences at the Best Western Plus Robert Treat Hotel. We are sorry to hear that you did not have the best experience with the service you received. We will use your feedback to improve our service in the future. We hope you will consider staying with us again.
The hotel is really good.. Very well located and near Newark train station, so you can reach New York easily. It has free parking for guests and the breakfast is really fantastic. The only thing that should be improved is the place where the breakfast is served. It is too small and sometimes you are not able to find a place to seat. I know they have other rooms in the hotel, So they could think about moving the breakfast room somewhere else. The room is always very clean. They should only improve the service. It takes sometime for you have your requests attended. The hotel is close to the airport and they offer free transportation service to and from the airport. Jersey Gardens is near the hotel, so is Walmart. You have plenty of options for shopping.
The location and amenities offered are great. Parking was free which is an amazing value for location. Breakfast has many great options and the staff was extremely helpful and accommodating. The rooms are comfortable. We used the complimentary shuttle to and from Newark Penn station and it made getting into NYC very easy. Ferry street is close by and offers many wonderful dinning options. We enjoyed our stay and would return to this hotel when ever we are in need of a hotel in Newark again.
Stayed here for 2 nights when I was in Newark to watch the Devils at Prudential Center. I decided not to try the Hilton Hotel as it was detestable. What I was really impressed by was the price of my stay. It was really reasonable, and even to include a free shuttle ride to and from the airport! The hotel was situated in a nice part of the city, adjacent to a nearby park. Room was clean, had a cosy and comfortable feeling, and the bed was divine! Room amenities were substantial! I enjoyed the complimentary breakfast! It was served in an area with cool antiques, ornaments and old-fashioned furniture....not the typical setting for your regular "Best Western breakfast". I will definitely consider returning here the next time I'm in Newark!
Great locatioen and though old well maintained hotel near Newark penn station which makes it convenient to get into NYC. Bed and restaurant food can take some improvement but overall a nice experience. Very spacious and clean rooms !
Excellent hotel I would stay again every time I'm in Newark. Room was very clean and fresh. Bed was incredibly comfortable. Staff was very friendly and helpful and the shuttle to the airport that runs every 30 m is very convenient.
A good option in Newark, reasonably priced for a good quality hotel, close to NJPAC, Pru Center, and not far from train, in a pleasant part of downtown. Free breakfast a plus. easy to combine w/ time in NYC.
We stayed at this hotel while attending a concert in Newark. It was very convenient to travel into NYC since it is in walking distance to Penn Station. It is also in walking distance to the Prudential Center. There was no additional charge for parking or breakfast. The room was nothing special but it was clean and comfortable.
My mom and I stayed here after a concert at the Prudential Center. We were booked on the 14th floor and I found the place to be clean and quiet. Parking was free in a lot that has the parking racks and the workers park your car for you. Everyone I encountered was very nice and helpful. The only downfall was the heat/ac. You have very little control of it. For heat it was either all or nothing and when we turned it off, it was still hot in the room all night. I would most certainly stay here again if I was in the area.
I want to take a minute to let anyone who is interested know that this is a great place to stay in Newark even if you're interested in NYC. It's just a short safe walk to Penn Station and a very interesting train ride to the city. The staff was off the charts especially the driver who picked us up at the airport. The room was clean and fresh. It was very comfortable and we had a great view of the harbor and the NY skyline. I only have one complaint and that is the on site restaurant. The food was lousy, service was poor at best, however they were VERY VERY quick to exclaim "you cannot wear a hat in here..." And the prices were stupid high for the quality and quantity of the food. It's not far to many FAR superior eating places.
Room was small. Wallpaper was ripped off the wall and the rooms stunk from cigarette smoke! TV wasn't working. Called and someone did come up to see what was wrong. Said we needed a new TV. They brought up the new TV and we still had no connection. We had a new TV that still didn't work. Made several calls and nothing happened. Disappointed because we enjoy watching the TV once back and settled in the room. TV never got fixed! Room was very average (if that).
The hotel was very quiet & my room was spotless. It's conveniently located near Newark Penn Station (12 minutes walk or a 6$ Uber ride), & 1 PATH ride away from NYC (25 min travel time). The staff were helpfull, easy & quick check in & check out & the complimentary breakfast was good; not much choice but good quality. I would definitely recommend it.
Stayed at this hotel because it was next to njpac and i was going to see a concert. When i got to the hotel to check in the person that was helping me was so unfriendly, not a smile. Did not made us feel welcome at all. Problems with elevators. I was on the 10th floor and had to use the stairs. They act like they dont care.
Rooms were out dated. Peeling paint, patch work on walls. Hotel attendants gave the keys and no hotel info whatbso ever. Parking was a nightmare. Did not have sufficent blankets in the room. Chairs and furniture was dusty.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi Kevin, Thanks for taking the time to let us know about your stay at the Best Western Plus Robert Treat Hotel. We appreciate your thoughtful response and are sorry that the room and service were not to your satisfaction. We will use your feedback to make changes as appropriate to offer a better experience for future guests at the hotel.
Hotel is older and is dated. Walls were thin and could hear people in the room next to me. Room was a bit noisy. Staff wasn't bad. They were helpful but not outwardly friendly till you got to know them. Free breakfast was nice. Shuttle also was a plus. Location was so so but there were places to walk to if you needed food or other things.
The staff at this hotel have always made me feel like it is my home away from home. They are very courteous and helpful, from the General Manager to the cleaning service staff. The hotel is very conveniently located to get to NYC (downtown or Mid-town) via the PATH train.
Newark Regional Business Partnership regularly holds meetings at this hotel and they are always handled expertly. I recommend this property and catering manager Leon Drogy for any type of business meeting.
First of ALL, I am from Newark. I was back home for the long weekend so that I could see friends and family before the holiday, as I wouldn't have been able to otherwise because of work (started with current employer this year.) I knew Robert Treat was a dump for as long as I have been alive but between cost and convenience to all the places I wanted to go, I figured why not? So let me run down the list. Parking...it is almost nonexistent. By that I mean SELF-parking. When I rent a car, I want to come and go as I please. Reasonable, right? Well, when you pull in you have the most narrow parking lane I have ever seen. It is literally a limited narrow strip which then offers cater-corner parking, of which you are spending a good minute or three to get in without hitting anyone, or park on the side and pray you are not blocking anyone OR getting hit when someone decides to leave. However, what I really despised was when the African gentlemen who ran the lot tried to tell me I might be out of luck parking. To which I said, "look I am a guest and I am from here... I just live out of state. Your attempts at scamming me to pay something will not work because I just cause a stink and get a refund." He parked my car, but then wanted to know if I was going to get out. I told him yes...I didn't rent a car for it to sit in a lot. Other beef? Well there was my room...which was non-smoking but yet reeked of marijuana... in fact by checkout, I was pretty much on my way to getting contact high. The whole 6th floor reeked of marijuana. One way to rate a hotel is the quality of their guest. One young lady who looked real destitute wanted to use my cell phone. She looked sickly so I declined hard. Other guests had wanted to know if wanted to buy their weed. I also declined. They were of the "urban persuasion." Normally wouldn't bother me since I grew up not too far from there, but I didn't think I would see the riff-raff. One last thing I will mention is the quality of maintenance in my room. Apparently, having a garbage desk chair warrants 3 star property... here is a picture of the chair I had to use to do grad school homework (while also fighting contact high.) I will never stay at this property again. The rooms have public restroom toilets...and oh, with this property... make sure you SLAM the door when you leave...closing the door normally may not lock... be careful. Only thing I liked was the bed and shower. Next time I am I am in Newark I will stay elsewhere!
Staff is extremely kind and helpful. My room had some structurally issues who decreased my enjoyment considerably. I was in 1401 and the heat was broken and could not be adjusted from being on full blast. My room was very hot on a 38 degree night. I had the window wide open. In the middle of the night it turned off and I froze. Then we closed the window and it turned back on.
Well located comfortable hotel. Second stay here in last twelve months. Rooms are comfortable and decent choice of options at the buffet breakfast. The shuttle bus is convenient to to the station for my visit to Penn NY station. Happy to use this hotel again.
I've stayed here twice and would stay again and recommend. Hotel is always nice and clean and the rooms, while not super modern, are well maintained. Sometimes there's a bit of a smoking smell, but it doesn't really bother me (and I'm a non-smoker). Breakfast is good, a fair amount of options. Haven't been to the restaurant or lounge yet but it always looks nice. Super convenient to Prudential Center (NJ Devils) and Newark Penn Station to go into NYC, which is usually what I'm there for (one of those two, usually both). Only downside is front desk staff is usually pretty rude and not into conversation/answering questions. Had called to ask the night before about parking before we check in (another HUGE plus - onsite free parking!!) and the man told me he didn't know and I would have to call in the morning, then just hung up! Service wasn't much better when we arrived the next morning and then when we checked in that afternoon. Luckily, that's not enough to make or break my decision to stay at a hotel, especially when there are so many other great things about this place.
Very dirty and hotel smelled of smoke. I do not recommend. I literly had to switch rooms because of the smell of smoke was so strong. overall the whole hotel is very dirty. The price of the hotel is also too high for what you get.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi shawnbP2141ED, Thanks for sharing about your time with us at the Best Western Plus Robert Treat Hotel. We are a non-smoking hotel and enforce a strict fee for anyone who is found to be smoking in the hotel. We apologize that another guest's inconsiderate behavior gave you a less than stellar experience. I'm happy we were able to switch you to a different room. Please consider staying with us again so we have an opportunity to change your opinion of the quality of the hotel.
Staff were excellent, bed amazing, room temperature perfect, totally soundproofed. I want to give this hotel a perfect rating, I really do, but.... It's just a bit run down, the walls in the corridors were scuffed and dirty, the first room I had the door didn't lock because the door and the doorframe didn't line up correctly anymore- The staff changed my room straight away though. Aesthetically the room was "fine" a few scuff marks here and there, soft furnishings were fine, but it needed a deep clean and in some places a lick of paint. Toiletries in bathroom were good, bed was very very comfortable, water pressure good. So frustrating, because just some tlc and the place would be perfect.
Room and bathroom very small. Tub/shower combination - water did not drain properly so ended up standing in shower water. Room was clean; however, it appeared that the hallway hadn't been vacuumed in awhile.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi S6846OZdianet, Thanks for staying with us at the Best Western Plus Robert Treat Hotel and sharing about your experience. We appreciate your feedback. As a historic hotel, our room sizes are in keeping with the standard of the times which can often feel cozy. We make sure every modern amenity is offered like WiFi, flatscreen TV's, etc. Our hotel hallways are vacuumed each day, and I apologize that it did not appear that way when you got there. We hope you will consider staying with us again the next time you are in town.
Well located property in downtown, with convenient scheduled shuttle to airport / Newark Penn Station. Property is a bit older but nicely maintained. Breakfast is quite good for a deluxe continental, with breakfast sandwiches, a pancake machine, and hot oatmeal being a bit more distinct, and a large breakfast seating area. Staff at this property are a bit strange, and it seems to be due to poor training. Multiple staff members wearing headphones while working, staff chatting and ignoring customers, and very long waits for staff to execute basic tasks, even when there were no other customers. Wifi was poor on the upper floors, showing as connected but not working.
If your looking for a hotel to relax in and a friendly atmosphere, than The Robert Treat Best Western on 50 Park Place is the hotel to stay at. It is convienent for shopping, right down the street!! walking distance!
Outstanding hotel. I called from EWR for the free shuttle and it arrived in 10 minutes. This hotel was clean, modern, and most importantly, safe. The staff is very friendly and helpful. The bed was comfortable, the shower was hot, and the room was immaculately clean. In the morning, the free shuttle ran every 30 minutes to NJ Penn Station to get me into the city on time. I would recommend this hotel to anyone.
The hotel is fine although Newark is a very dodgy place. The staff, generally, were fine although they didn't really engage all that much. I stayed for three weeks whilst visiting New York (it was a cheaper option than staying in New York). My only real complaint is the shuttle service which was a large reason for booking there in the first place. I found one of the drivers, Garry, to be very friendly and helpful (although it appears he only works the weekend night shifts). On several occasions I phoned the hotel from Penn station to pick me up. On only two occasions did it turn up and on both of those the driver indicated that he had gone to the station for a different reason and hadn't been told I had called. After dark the walk back to the hotel can be a bit daunting.....as I was alone it was more so. The restaurant in the hotel (separately managed) is good....I can recommend the pork chops. All in all a reasonable time.
Plusses: Location, location, location. We've stayed here several times after attending events at NJPAC. It's a short walk to and from the venue and best of all, parking at the hotel is included in the room rate. The rooms have always been clean and the staff is friendly. Despite having only two elevators for a rather large hotel, elevator service isn't a problem. There's a good deal of variety at the included breakfast. The in-house restaurant, Maize, is very elegant and not terribly expensive. The food there is always good. Minuses: Climate control has been a problem the last two times we stayed here. This time the thermostat seemed to be hard-wired to "Cool" and the temperature setting had little effect. Not too big a deal since cooling was what we wanted most of the time (it was very warm for mid-October), but I had to get up in the middle of the night to turn off the A/C because it got too cold. I could not get the wifi to work. I could connect but the sign-in screen wouldn't appear, which meant I couldn't use the internet. And the breakfast area is very crowded, at least on Sunday mornings.
My husband had a terrible experience this past week at this hotel!!! Bed bug found and documented but the hotel staff was not helpful nor hospitable. Did not offer a refund. When we stay at a hotel, the expectation is not to sleep with bedbugs!! Will never stay nor recommend this hotel. I instructed my husband to contact Best Western Corporate and the Better Business Bureau
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Dear Shana, We are sorry to hear that you had a poor experience. I'm glad to put you at ease by letting you know that there were no bed bugs found in any rooms when it was checked by a trained professional this past week. I'm not sure who your husband is but if you wish to let me know directly, I can look further into the validity of your claim.
Woke up the morning of Friday October 20, 2017 at about 6:30am in the morning to bed bug crawling on my bed. I filmed it crawling on the bed and sheets then I filmed killing it. Immediately checked myself for bed bug bites in which I had none then I immediately packed up all my clothes and put everything in plastic bags and took my luggage outside the room. What was more disturbing than actually having a bed bug was the response and customer service of the Best Western Robert Treat Hotel. I was with 2 other team members on a business trip to Newark and our rooms were right next to each other and across the hall. We immediately went to check out which greatly impacted the business we had to conduct that day. We informed the front desk at 8am and was told they had no authority to fix anything and would have to wait until 10am when management got in. Showed managers and administration the multiple videos and photos I took and their position was they needed to "research our claims" before they could make a decision and didn't know how long that would take. Management was not proactive in alleviating our pain and seemed to be numb to the report of bed bugs nor very interested in wanting to make us whole as customers. I mentioned that I found a bed bug to a housekeeper on the floor and she was non reactive as if she was used to the occurrence of bed bugs. When told to the front desk agent he also did not seem surprised by the occurrence. There was no expediting of problem solving at all and no interest in trying to make us as customers whole. I asked the 3 gentlemen in management to do for us what they themselves would expect if they were inconvenienced in a hotel room with bed bugs. They refused. I showed them the videos and photos I took of the occurrence. It did not change their position.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Dear shawnlee2017, Thanks for sharing about your experience at our hotel. We take reports of bed bugs seriously as we understand how quickly it could spread and be a headache for numerous guests. We have a weekly treatment plan in place for the hotel as a preventative measure to limit the possibility of any such infestation. Even still, with every effort we take, we understand that a guest can bring bed bugs in with them at any time. We also know that we are amateur entomologists, at best, and, therefore, rely on the work of a trained professional to inspect our rooms. It is our practice to immediately shut down the room when we receive a guest complaint of this nature, without respect to the validity of the complaint, and call an exterminating company to check for the bugs. In this particular instance, we are happy to report that the exterminator found no trace evidence of the bugs in your room or that of your team members and has provided a report to that effect. We still wanted to make sure we did the right thing for you, due to your dissatisfaction, and are happy that we could compensate you with a completely free stay given the dissatisfaction you had. Any further compensation for additional people seemed like an excessive demand considering all the rooms were clean. We hope you will give us another opportunity to be of service to you in the future.
Pretty tired from travel but had to express my dissatisfaction with the cleanliness & customer service of this hotel...not to mention the bed bugs. The dust and debris over the vent in the shower was at least 3 inches thick, the bathroom not being properly cleaned and the odor in the room were overlooked until bed bugs were discovered. It's certainly understandable that things happen, but the manner in which these situations are handled is critical. Everything from suggesting we brought them, the verification if it was actually a bed bug in the video that was taken or disregarding the fact that our limited work time in Newark was compromised due to dealing with this issue was a complete turn off. I am a frequent traveler and veered away from my normal Marriott and Hilton stays...which was an utter disaster for me and my team. Last time ever in a Best Western...more for the lack of service versus the cleanliness although it's COMPLETELY REASONABLE TO EXPECT BOTH!
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi Cynthia R, I appreciate you taking the time to share about your experience. As I intimated in a direct email, our exterminating company checked your room, as well as those of your team members, and no trace evidence of bed bugs were found. We appreciate your constructive feedback and will make changes as applicable to offer the best for our guests. We hope you will reconsider and give us another opportunity in the future to be of service to you.
We stayed at the Best Western Plus Robert Treat Hotel for one night after a flight into Newark. So when you first arrive at this hotel, you think older property but worth a one night stay. This property was nice. It was very clean, the bed was comfortable. (When you make the reservation make sure you get two queen size beds if you have more than two people. We had two double beds and it was really small.) But what made our stay really nice was the staff. They were beyond nice. From the person who picked us up in the shuttle at the airport to the person who helped us with breakfast in the morning, every person there greeted us with a smile and a very happy hello. They were so polite to us. Also the breakfast in the morning was pretty good. And the eating area was really clean. Oh and they had make your own pancakes which was a plus with my kids. I would stay here again.
The Best Western Plus - Robert Treat Hotel ranks very high for me with their high quality of service. From the cleanliness & efficiency of the hotel, great rooms, great breakfast & fitness facility and most of all exceptional staff, from the Management to the front desk staff. Very professional, friendly and responsive.
Majority of staff seemed annoyed to deal with guests, almost impossible to get on elevator in the mornings to make way to horrible breakfast (no coffee available), and stairs were locked to outside making it a fire hazard. Location and room itself was fine, but I wouldn't recommend compared to other BW properties I've been at across the US.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi Sallie, Thanks for sharing with us about your experience at the Best Western Plus Robert Treat Hotel. We appreciate your feedback and will use it to improve our services for guests in the future. We hope you will give us another opportunity to be of service to you.
The Hotel was better than I expected. The Lobby was High end along with the business center. The breakfast area had two rooms . One room had sofas and tall tables and chairs and the other had regular tables and chairs it was very inviting. The rooms were clean and the bed very comfortable along with bright lights over the bathroom sink. The staff were very friendly and helpful. They had free parking and the attendant was also nice. We would not hesitate to stay there again when we are in the area.
We wanted to avoid driving in NYC, so we decided to stay in New Jersey. Found a great deal on Priceline for this hotel. Parking is BEHIND the hotel (there is a map on their website. Very easy to get to when you know where to look). I called as we were getting close to the hotel. They suggested we park on the street in the front of the building to check in, then they gave us the parking pass to use. To park here without staying at the hotel, or if you stay on the day of check out past noon, costs $15+. The lobby is lovely. Our room was on the 12th floor. It was super tiny, which is probably why it was such a good deal. But it served our purpose, and it was clean. The maid was cleaning the room across the hall when we left one day, and it was pretty large. The complimentary breakfast is amazing and delicious. Just about anything you could want - hot or cold. BTW, the breakfast is on the lower level of the hotel (we weren't told that at check in and didn't know where to go). The location is excellent. It's a 5-10 min easy walk to Newark Penn Station.
Convenient location if you want to visit Manhattan. 800m walking distance or get the hotel shuttle to the Newark Penn Station. On your way back from NY just call the Reception 10 min before your arrival and they'll send the shuttle. Rooms are OK, by Best Western standards, only the included breakfast was a bit of surprise. It's better than the classic Continental breakfast but it's not the hot buffet you are used with. Just boiled eggs and a pre-packaged sausage burger. I hope it's not only me, but we noticed different prices for lunch and dinner at their Maize restaurant. Avoid the last floor, the roof top AC is very noisy. The only thing that bothered me was the miscommunication with the Reception when I called ahead of time to inquire about airport shuttle bus. When I called days in advance they told me I don't have to call from the airport, the shuttle bus will be there every 30min. Yes, that is right, but not for Robert Treat Hotel. After waiting almost one hour we called again and we had to wait another 30min for the driver to arrive. So if you need a shuttle from the airport they will send it to you but you must call for it. I would go again if I have to visit NY.
There is really good food served in the restaurant!! Very clean hotel throughout. We were attending an event at the New Jersey Performing Arts Center and it was very close-- right across the street. I would recommend this hotel to anyone needing a hotel in this area. There was also a free shuttle to the airport which made it great!!
This was the second time we stayed at the Robert Treat and it was disappointing. The room was not properly cleaned - there was an empty baggie on the floor, the mirrors had not been polished, the bathroom was dusty. There carpeting throughout appeared worn and not well vacuumed. The woman in the gift shop was extremely rude. On the positive side, the hotel staff is friendly and polite. The location is good for events at NJPAC and Prudential Center.
Don't expect this place to remind you of a 5 star resort. It is getting old and showing signs of ware and tear. Things like the towel rack and shower curtain falling off the wall. Regarding the big issues like value, parking, location, efficiency of staff, mini-fridge, free internet and breakfast you rally can't complain. This is a functional place to stay. do what you need to do and move on. I would recommend this place over all of the joints at the airport. Better air access, with the shuttle,and a much better neighborhood. Give it a shot if you are in downtown Newark.
Stayed for 7 nights as my base for a recent vacation to New Jersey & NYC. Have stayed there before (albeit 7/8 years ago) and was pleased to find that it was still as good a place to stay as my previous visits. Comfortable room, freindly staff and handy for local public transportation (ie Newark Penn Station, 10 mins walk away). Only minor problem experienced was that the Breakfast room (opens 06.00) did not seem to get fully stocked and operational until around 06.15 each day which was a drawback when you have a 06.32 train to catch from Newark Penn.... Reached the hotel from EWR by the local NJT #62 bus (stops a few mins walk from the hotel) rather than the hotel airport shuttle service, though I did use the shuttle to travel back to the airport.
We attended a concert at the Prudential Center and it's a very short walk. Also a similar distance to the Train to Manhattan. Great price for the location. Rooms were nice, although the beds are small (double). Breakfast was fine, no issues. Only issue was no-one policing noise in the hallways and the ice machine was incredibly loud.
The parking lot was so tight we couldn't park because we had a SUV...That night they had a BIG party and there was no place for the hotel guest to park that night when we left and come back to the hotel for the night.
Everything was good ,just due to the fact they just let a stranger up to my room ,because the stranger only ask my name to the front desk and they gave the stranger my room number .i didn't like that.
Room, breakfast and internet service were very good. There was serious construction all around the hotel, which made for somewhat congested and noisy conditions during the day, but this didn't hinder me as I was mostly there in the evening, and left for the day. Street noise was not noticeable at all on the 9th floor. I learned that Albert Einstein and his wife were there in 1939 shortly after they arrived in the U.S. in 1939. The story of his visit there as told Nathaniel (Buddy) Rosengarten is available in a pamphlet in the breakfast room.
Staff was absolutely wonderful! Stayed on the 8th floor and woke up each morning with a view of the New York sky line.Downtown Newark is within walking distance and NY is a 30min bus ride away! We will definitely return!
The Plus Robert Treat Hotel in Newark is located across the street from a small park. Makes a nice downtown location for a quick walk. Need something to eat? Plenty of nearby restaurants, yet it was a bit blustery so I ate in the bar, where the food was great, and the staff attentive. Nice selection of wines. Free shuttle to the airport and excellent value for a downtown hotel.
Room and staff were very satisfactory, but breakfast and Internet were bad experiences. Very limited choices for breakfast, and impossible to watch videos on Internet whether in the morning or in the evening
Nice hotel in Newark within walking distance to NYC PATH public transit system. Neighborhood is safe and clean with many restaurants to choose around. Nice NYC skyline view from the rooftop of this hotel
Last week, we stayed here for 3 nights. People at the counter were very nice. Continental breakfast was good. Easy access to Newark Penn station and shuttle service also good. Hotel was bit old, but it was looks clean. Not sure, why the lift was stopped each and every floor on the first day of stay. From next day, lift was moving fast to desired floor. Best place to stay for NY visiting. Thank you
I have to admit that the quality of this hotel has degraded since a couple of years. The people at the front desk are not welcoming and often very cold, espacially for non American citizen. The rooms are just at the edge of the expected quality (furniture are old, bathroom not very clean and the entire hotel look very antiquated). The corridors are very noisy with people shouting and speaking loudly at any time even in the middle of the night. The breakfast is almost not eatable. They call this continental breakfast but there is nothing continental there !! Above all, the space is small either too hot on one side or too cold at the other side and there is no large space to sit down if 10 peoples want to have breakfast at the same time !! The reception staff is not professional: I asked for taxi one day before my leaving date and of the guy who took the information didn't manage to make this reservation. Finally, I can't tell that the view from the rear side room is nice ! It's just ugly and looking like old-fashioned docks ! Will never go again in this hotel !!
appearance of lobby and rooms is noce staff is efficient, friendly, and professional I rarely experience any problems there. The price is very reasonable. The location is great. A five minute shuttle ride to Newark Penn Station, and then a fifteen minute train ride to New York City Penn Station
We booked this hotel for a one-night stay, since we were arriving on a fairly late flight, then leaving for a cruise the next morning. Upon arriving at Newark Airport (EWR) it was easy to find the courtesy phone, and the shuttle was immediately dispatched. The driver was friendly and safe, and the shuttle ride is included in the room rate. Quite honestly we'd booked this hotel strictly on price. However, upon arrival we were very favorably impressed with the property. The lobby and reception areas are very nice. They clearly were hosting an event, but the desk service was very prompt, extremely friendly and well organized. We immediately were checked in, and found our room to be first rate. Very clean, very comfortable beds, easy to access outlets, and very good free WiFi. This was a perfect hotel for our needs.
The hotel resembled a motel more than a hotel. The staff was borderline robotic and non responsive, with a "I dont owe you anything" approach . Our room was somewhat clean but had cigarettes burns on the mattress cover. The AC was almost non existing and the heating was on the whole time. When i approached the front desk asking them to take care of it they did nothing. Luckily we had a window so we opened it to cool down the room. The dining room for breakfast was absolutely disgusting, the smell of eggs and meat filled the air and the staff felt comfortable to sing loudly or to argue about how the Cook is not the boss of them.... The food was not good, we were there for a week and we ate only once there and never came back. Over all i would suggest paying an extra 50$ a night and stay at the hilton or a better hotel. Will never go back there
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi marwansimaan, Thanks for sharing about your experience at our hotel. I'm sorry to hear you did not have the best experience. We will use your feedback to improve our services in the future. We hope you will give us another opportunity to be of service to you.
Average breakfast, staff not that friendly. The location was good, very close to the airport. It was convenient to have parks and restaurants within walking distance. Lastly, the shuttle service they provided was punctual and reliable.
Stayed one night in a room with a bathroom door so crooked it couldn´t be closed in any way. Electric socket in bathroom didn´t work, Lamp standing on floor didn´t work. Athough a non-smoking room there was a smell of smoke in room. we were able to check in early and that together with a free shuttle service were the only good things during this stay. Rough attitude from the girls in the breakfast room who were more interested in getting off their shift than making guests feel welcome. When talking to reception about this they seemed to listen but still distant. Lame apologies but full charge. Horrible service. Never again!
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi ennairam2017, I'm sorry to hear about your poor experience at the Best Western Plus Robert Treat Hotel. We should have done a better job and will certainly use your feedback to improve our services. Feel free to contact me directly if you would like to discuss your concerns in detail.
The location, and convenience of this hotel, makes for high considerations for future stays at this locations as well as others through out the United States. If the opportunity presents it self. I'm sure that out of the country stays would be just as plesant.
Ideal hotel to stay. Very close to Rutgers Univ., Penn Station, Pasaic/Clifton, Nj. Great service and accomodations, including laundromat, Business Center, Gym, Free Wi-Fi( not as fast, though) and free extensive continental breakfast.
Before checking out I had put my empty metro-card in the paper slip with my room keys so I didn't mix it up with my new metro card. Upon checking out I asked the man at reception how to get to the train station and then went quickly on my way. As I was walking to the train station, no short distance from the hotel, I heard someone coming up behind me calling out "sir". I turned around and it was the man behind the counter with my metro card in hand which I forgot to remove and throw out. He was concerned that I would not have been able to get on my train. A fine example of exceptional service that you would hope for in any hotel stay.
We came for a wedding in the area. Front desk staff was very helpful with directions to the venue. However, the double rooms were very small and so was the bathroom. We only had 2 wash cloths and 3 body towels for 4 people. Overall, I would stay again.
extremely satisfied with my weekend stay. the restaurant food is the best. I loved the mood of the hotel. the staff is friendly. It was a peaceful stay. the area outside of the hotel was not too busy. traffic was light, including foot traffic.
This welcoming, attractive, well-located hotel is a great place to stay to enjoy the attractions of New York City without New York hotel prices. It's very close to Newark's Penn Station (and has a free shuttle), from which your trip to Manhattan is 20 minutes! And the cost includes free parking and an expanded continental breakfast. Our only disappointments were a few inconsiderate guests slamming doors late at night and that the breakfast wasn't fully set up at 6am, when we needed it. Ultimately it was good, though, with make-your-own pancakes and breakfast sandwiches. Minor problems compared with an otherwise great experience. We'll be back
I was pleased with the experience turned out to be a perfect work environment for my 3 night stay to work in the Metro area. The hotel is located near many excellent restaurants and the Iron Bound. My associate and I dined at Don Pepe's and the Spanish Tavern on different days both were exceptional.
I was in town for a week for business and the Hilton didn't have rooms available, so we gave this hotel a try. It was not the cleanest room I've ever had and the in-room furniture was pretty shabby (drawers didn't stay closed, leather on chair was ripped), but the bed was insanely comfortable and the noise-proofing was really good. I slept super well all 4 nights, which is more than I can say for most hotels.
I stayed for a family reunion at the end of July my stay was not the worst but also it the best.were we were able to check in early since we had an early flight( Thank you!)the breakfast is good(very small area though, and limited seating)room was clean and not the worst.they have been doing some upgrading since my last stay. However parking is a hassle.housekeeping was friendly. Front desk staff not as much they all looked like they either hated their jobs or didn't want to be there(I work at a hotel so i know what guest services is like but you should at least try to put your best face forward) there are only 2 elevators the hotel seemed to be very busy that weekend so waiting on the elevators or having it come to your floor and be packed was such a hassle. The waiting in the elevators sucked! But there's not really much the hotel can do about it.On The first night we stayed we requested a rollaway bed at around 2pm we did not receive it until past midnight and when the young man delivered it there were no sheets when I asked for sheets or blankets he told me they were out of sheets and blankets At that point instead of being angry I just laughed. I have never heard of a hotel running out of sheets AND blankets and if that is so housekeeping really needs to review their linen inventory and order more.We did end up making it work by taking sheets/ blankets from our room and also other family members rooms.Other then that their crystal room was amazing the food served was also very good.The full service the night of our family reunion was great. Big props to the gentleman in charge of the food and staff for that night we was just amazing! When checking out I tried switching credit cards to pay for our stay however the gentleman at the front desk not sure if he was new or not was not sure if he could or how to? Lol but not a big deal just a another little detail I encountered.finally on the 14th floor someone was smoking marijuana it was very strong, front desk was informed but nothing was done about it those 3 days we were there it was horrible smelling that everyday.
my safe wasn't working and it took them 3 days to fix it, had to ask for wash cloth every day cause she only leave one in my room. house keeping don't speak English and cant understand English. my phone wasn't working in room and to top it off they charged me $109 a night and it was suppose to be $99 a night so I'm not happy at all.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi 350sherikat, Thanks for sharing about your experience at the Best Western Plus Robert Treat Hotel. I'm sorry to hear you didn't receive the service you expected. Feel free to contact me directly with questions regarding your rate and I will be happy to address them for you.
First, let me start with the room itself. There were wine stains on the floor and wall. I let the front desk know so we wouldn't be charged for the damage. It would have been nice to have another room. For the money we paid per night, the room should be bigger with a few more amenities, starting with being clean. I wore rubber deck shoes when in the shower to avoid catching anything. At least there was a safe. Next, the staff and service. I come from a much smaller town than New Jersey, so I assume the short, lackadaisical, and often curt responses to questions are typical in this big city. I have never heard no so much in one week in my whole life. Truthfully, I think many of the staff are just plain lazy. The exercise room was filthy. I had to ask for cleaning solution to clean the machines after my workout. The front desk clerk at first didn't understand what I was talking about. Finally, a maintenance man came down and unlocked a bran new package of cleaning wipes. (Who knows how long it stay wrapped up before I got there) The room was obviously not cleaned very often. The same trash lay on the floor the entire time of my stay. We ate breakfast in the business center because the eating area was way too small for all of the people using it. The business center was similar to the exercise room, in that it was filthy. The areas under the tables were sickeningly disgusting. The breakfast room was probably about 90-95 degrees because of all the people and machines used to keep food warm. It is crowded into an afterthought of a room. On a scale of 1 - 10, I would rate this hotel a 3.5.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Dear jdarerog1958, I'm sorry to hear you had a poor experience at the Best Western Plus Robert Treat Hotel. As a historic hotel, the rooms are cozier than modern rooms, but we make sure we offer all the latest amenities including flatscreen tv's, fridges, complimentary WiFi, safe, etc. I'm sorry you found the public areas to be poorly maintained and cleaned. We have staff clean the areas twice a day, and more if necessary. We hope you will give us another opportunity to be of service to you in the future.
We visited The Robert Treat Hotel for our annual Church Conference.... We only experienced top notch service!!!! Friendly and reliable employees!!! Can't wait until the next Time!!!! The only problem we had was an electronic problem were the debit/credit machine allowing us to pay for the rooms didnt operate correctly but the problem was quickly address and things went back to perfection!!!! Hey things happen!!!! God is still good and the trip and hotel was perfection!!
Close proximity to Newark penn station, good food places nearby, constantly improving hotel. The restaurant food was great and the shuttle is very convenient. Great views from the higher floors. Would definitely stay again.
First thing we noticed was that the toilet was straight out of a public restroom. Not a good look for a "classy" hotel. The next morning we noticed we had forgotten our toothpaste. The sign on the counter says if you forgot something call and let us know. Normally in any other hotel, if you call them, they will bring you what you requested. NOT THIS HOTEL. My wife called twice. First they told her ok. Twenty minutes later when they didn't show up my wife was told that they don't bring up things and she would have to come down to get it. A few minutes later I went down and noticed that there were 4 people standing behind the counter chatting with the security guard. There were no customers, two were playing on their cell phone while two were talking with the security guard about fighting. Needless to say this was infuriating. I felt that ANYTHING is more important than customer service in this place. I will NEVER go back and suggest that anyone else just stay away and find another hotel.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi V5009MJjoshuar, Thanks for sharing about your experience at the Best Western Plus Robert Treat Hotel. The front desk is staffed with that many people because they provide numerous services to different departments and offices in the hotel. As we are not a full service hotel, we don't have a bellman or concierge to bring items to you, so guests do have to come down to pick-up any amenities they are in need of. We hope you will stay with us again in the future.
Was in Newark for the Queen concert and wanted a place to stay for the night. They offered a competitive rate so we booked. The hotel, our room were clean,tidy and updated. Staff was friendly and helpful. We could walk up to the Prudential Center and back and did not have to worry about parking. We did not eat at the hotel so can not comment on that.
The parking attendant PUSHED and SHOVED me, yelled at me, instead of explaining how parking worked. I've never been physically abused by a hotel worker before. Manager only gave me a 20$ discount. Dismal.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi acdc333, Thanks for sharing about your experience with the parking lot attendants. While it is separately managed, I did speak with the attendants and there seems to have been a disagreement with the location your vehicle was parked as it blocked others from moving and your refusal to leave your keys -- which would have inconvenienced a number of other people when they needed access to their cars. There were many ways to resolve this without touching you. I'm glad we were able to attend to your issues while you were still with us.
From the airport shuttle to the non-breakfast and inability to print my receipt, I was unimpressed by the hotel. Would not return, especially with many other hotels in the area. I expected more based on the online advertising.
Hotel very small, horrible person "Joe" working front desk. Parking atrocious. Parking personnel very rude and scary. Bad person working front desk. Extremely high prices in restaurant/bar. Not a good place to lodge.
My room was okay (small bathroom and it is an older outdated hotel) and the restaurant was nice. I have traveled quite a bit for work (3/4 weeks in a month) and I have seen a LOT in hotels. The customer service was poor in this hotel. The hotel staff ignored guests as they passed by the desk (at peak times of traffic flow) and they were even playing with staff on either side of the front desk THROWING pencils at one another. The long waits at the front desk were uncalled for and there were several times throughout my stay where I noticed people waiting for a hotel staff to get back to the desk. The hotel security guard was uninformed and was not helpful. He said to one guest, "I don't know where they are. You have to wait." What? Wait. No. Not acceptable to me. The hotel staff informed me that I had parked in the wrong spot (Military Parking garage). He told me to show my parking pass from the hotel to the Military Parking lot staff and they would let me out. When I got back to my car and did what he said, the manager of the Military Parking told me, "I don't care what they said to you. We are not affiliated with the hotel and you have to pay!" I didn't mind paying as I made the mistake to park there, but I didn't understand why the hotel staff would lie to me and say they would let me pass as they have done other guests in the past. I will not stay at this hotel again and I will not give my money to a hotel that treats their guests poorly!
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi crystald143, Thanks for sharing about your experience. I'm sorry to hear that you didn't receive the best service and attention from our staff. Hopefully the guest that had to wait will get in touch with me as well so I can find out further details. The Military Park Garage usually lets guests drive out without a fee if you let them know you are in the wrong lot and move within a few minutes of arriving. The staff was just advising you of what has transpired 95% of the time for previous guests who made such an error; it wasn't a lie. I'm sorry that the person who assisted you at the garage was not willing to accommodate you in spite of your innocent mistake. We will use your feedback to improve our service for future guests as well.
My stay was very pleasant. I choose to stay since I was attending the Jill Scott concert on July 15th and I also attended the AfroBeat Festival in Military Park during the day. So the hotel location was ideal for the day and night
Stayed here for a night. Check in was fast and the people at the couter were courteous. Room was clean and bed comfortable and quit! I liked the complementary parking, easy come and go! I didnt have any breakfasts, so i can't say if was good or bad...i would stay here again.
Checking out of the hotel at 5.15am, the shuttle was standing outside waiting for passengers to leave at 5.30 to the airport. (driving every half hour). We had to wake up the guy from the reception to sign the check out papers, no "good morning" nothing. Checked out at 5.20am and walked outside to catch the shuttle and gone he was! Waited for 45 minutes before he came again!
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Dear svanderzalm, Thank you for sharing about your experience at the Best Western Plus Robert Treat Hotel. I'm very sorry that you had an issue with the shuttle in the morning. This definitely should not have happened and we will review the circumstances to find out why this occurred. Thank you for bringing it to our attention. I'm very sorry for the inconvenience this created. I hope you will give us another chance and choose to stay with us again.
Great hotel location close to restaurants, theater, etc. in the downtown area. They have a great restaurant in the hotel too; great food and great wait staff. I stay here every time I'm in Newark on business.
The room was very clean and comfortable, the staff was welcoming, polite and professional. The meet all my requests. Breakfast was wonderful with lots of options. The in house restaurant was also very nice.
We recently stayed at the hotel while deciding on a job opportunity for my wife. The hotel was in a great central location for her interviews but also for exploring the north Jersey area. The breakfast in teh lounge each morning was pretty good but the room was quite musty. I don't know if I would stay again by choice, but if pressed for a place it would do ok.
This hotel would be good for business, there were crazy guests making much noise and scenes in the lobby, not a place for kids. The breakfast in the basement was not family friendly either. the staff was great, clean and accommodating, but it was not set up for the quantity of guests, nor places for families to be together.
This hotel will come at a good price, assuming you can get a room before it sells out. The hotel is nearly 100 years old, but it is well-maintained and quite the nice facility. Their shuttle runs every 30 minutes twenty four hours a day. Newark Penn Station can me quickly accessed by foot, light rail, or by the shuttle. In 45 minutes or so, a quick ride on NJ Transit will take you right to New York Penn Station, where the city is at your fingertips. Great hotel, and great breakfast room!
We were a little skeptical based on the rate but we loved this hotel! Room was clean and comfortable. Breakfast was good, staff friendly. Room was a great location. Room was a little small. Great hotel and will stay again!
On Memorial Day, I had to go back home to attend my cousin's viewing on Monday evening and funeral the following day. All my life I had heard of the Robert Treat Hotel, but of course I had never stayed there. For most of my adult life when I went back to Newark, I stayed with my parents, or later, with my mom after Daddy died. The staff was cordial and efficient when I checked in. My room was clean and cold. Even though it was late May, the weather had taken a turn to chilly, damp and gray. I called the front desk and asked how to adjust the temperature in my room, and they explained that the building was only set for air conditioning since it was late spring, so I requested a space heater, and they actually located one and had it brought up to my room! Then I went to the viewing, figuring I could have a late supper in the hotel restaurant when I got back around 9. Was I ever surprised to be told that because it was a holiday, the restaurant staff had been allowed to leave early, and the restaurant was closed! The staff member I spoke with suggested that I could order from Domino's via a delivery service (like GrubHub or something like that.) I was appalled -- I had just come from the viewing of my late cousin, anticipating a nice dinner, and he was telling me I could order pizza!! Well, I'm not a tecchie. I have never ordered from one of those services, and I had not brought my laptop with me. I don't like doing computer work on my cell phone because the screen is so small and the print is too tiny, and when you enlarge it, you can only see a few words at a time. Oh, well!! I tried to place an order but did something wrong. Long story short, I finally did order pizza, but I can't say I was happy about it. That left me looking forward to the free breakfast advertised online. The next morning, I made my way to the basement where there was a guest lounge in which continental breakfast is served. I suppose for most people, it was great - the other hotel guests there seemed content -- but I'm a foodie, first off, diabetic, and in the process of taking off 30 pounds this year (17 down, 13 to go!!) LOTS of white-flour carbs, exactly the wrong thing for me...so I didn't have the English muffin or white bread or white bagel, breakfast sandwich or pancakes. I finally found a slice of beige bread, convinced myself it might have some whole wheat flour in it, and toasted it. I got some decaf coffee, buttered my toast,, and sat down to eat. The fresh fruit was some sad-looking apples and oranges, and I was glad I had brought a red Rome apple with me from home. Then I noticed the muffins...I have a weakness for lemon-poppy seed muffins, so I took 2, figuring I could eat one now and have the other later. Not that I NEEDED it... Checkout was uneventful. A friend picked me up and drove me back to the funeral home for the service.
The Hotel, the Staff and the location of the Hotel was Great. I would especially like to thank all of the Front Desk staff for all the recommendations of places to eat and see. The Beds were soooo comfortable. Alll the Hotel Staff were awesome.
This was a second time staying at this hotel. For the room rate, this hotel is very good choice. It is close to Newark airport and has 24-hour free shuttle service to the airport. There are parking spaces but during the weekdays, the parking spaces are jammed packed with local commuters. If your car is buried among other cars, it might take moving few cars to get yours out. Just be prepared to give yourself extra time. The breakfast is good enough with hot pancake machine, hot cereals, other various options. They have soy milk for people that are allergic to dairy product. I wish the sausage and cheese biscuit was not so salty though. Overall, this hotel is a good choice.
Great Hotel. Great breakfast included including hot cereal, eggs, pancakes, breakfast sandwiches. Gluten Free options available which was awesome. Close to Penn station. Very clean, parking near by. We would use this hotel again.
Very cool hotel. On the National Register of Historic Properties. I picked this hotel because 4 presidents stayed there. The kids loved the wifi. The breakfast room was comfortable. The staff was pleasant.
We received incorrect advice that it was a $60.00 cab ride from JFK. Cab driver advised it would be well over $100.00. He suggested he drive us to the bus stop and we take bus to Newark airport and shuttle from there to hotel. He saved us n$50.00 or more. Thanks to the cab driver.
The Robert Treat is a little faded around the edges but if you can get past that it's a hotel that offers a lot for your dollar. First there's the shuttle that picked us up from Newark airport and drove us to and fro from Penn station each day. A great service and saving. Then the free breakfast which was more than adequate and plentiful even though it's in an unusual setting in the guest lounge. Free water bottles in the room as well. Free wifi too. The room was comfortable enough and the amenities ok. Considering the comparable hotels in the area this is great value at a good price. We will be back.
The hotel rooms are dingy and in need of renovation. The stale cigarette smell is overwhelming. A much better value can be had at newer properties in Newark for a lower price. I only spent one night here and then switched to a nearby property that was newly renovated and cheaper.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Dear 367katharinea, Thank you for telling us about your experience at the Best Western Plus Robert Treat Hotel. We are doing a lot of renovations in the public areas and sleeping rooms and hope you will stay with us again in the future to see the many changes occurring.
When we checked into the hotel on Wednesday May 31st, the staff was very rude at the front desk. We asked him a few questions in regards to the hotel shuttle, and transportation, and his attitude was one of disinterest and annoyance. The sighs in between his short answers led us to walk away and just figure it out on our own. The only "useful" piece of information he gave us, was that if we needed the shuttle to pick us up from the Newark Penn Station stop, to give the hotel a call ahead of time. Okay. Fast forward to 9pm, we were about to board the train from New York, and I figured I would call the hotel, in order for the shuttle to be ready to pick us up, since this magical shuttle runs 24/hrs. I called 7 times, with no answer, instead we had to take an uber back to the hotel. Later that night we get into our room. The rooms were very cold, despite us putting on the heat. I called the front desk from the room and asked for extra blankets to be sent to the room, and the attendant answered saying that someone will bring them up shortly. We never received the blankets. Aside from how extremely unaesthetic the hotel is due to construction from the outside, we still gave this place a chance and were unbiased. But the poor treatment, and lack of any sort of customer service had led me to write this review. I will never stay with a Best Western hotel again.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi 649razana, Thank you for telling us about your time at the Best Western Plus Robert Treat Hotel. I'm sorry that you didn't feel like the staff were there to assist you and I will make sure we do a better job in the future. We are sorry to lose your future business.
It is ok for a quick trip to NYC if you don't have a fortune to spend on hotel rooms, but don't expect much. Clogged bath, springy beds, bad service. We also had problems with our reservation and the guy when we checked it was totally unable to smile ...
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi dumaisa2017, Thanks for taking the time to share about your experience at the Best Western Plus Robert Treat Hotel. We appreciate your feedback and will use it to improve our service for future guests. We have a lot of renovations underway as well in the hotel. We hope you will stay with us again in the future.
I definitely recommend this hotel with flying colors. The staff is friendly and professional. The management is great. I have stayed here more than 50 nights in 2017 so far, and I have not had any problems. The rates are reasonable and the rooms are just fine. I like the shuttle service to and from the airport and Newark Penn Station.
The only pro to this hotel is Penn station. Everything else, please find another hotel. It's just not worth staying here. The parking is horrible. If you're going to charge guests $100+ a night, there should be dedicated parking. Instead, the lot is public which means anyone can pay and park there and they constantly run out of parking so hotel guests either can't park their own vehicle or check it in and trust these random parking attendants who don't work for the hotel to park my car and walk from the back of the lot to the one elevator way at the front. The breakfast isn't anything special, beware the sandwiches that have basically half cooked sausage, took 2 bites and it made me sick. There is also construction next door, something that other hotels would, out of courtesy, tell you about ahead of time but here? No, they seem to expect you to just deal with it and don't provide any information about it (apparently it's supposed to be additional parking which surprise! isn't for the hotel either. You are awakened at 6 in the morning by drilling literally right outside, as if they are hammering the wall to the room. I had to change rooms twice (once for something else) and finally on the last room, it looked decent so we stayed in it. Well except the refrigerator came unplugged overnight (due to the loose outlets which we found in all three rooms) and spoiled some items, the tv worked for about 10 minutes before there was static in the speaker, and housekeeping came into the room even with a do not disturb sign while we were gone. Also, the shuttle was fine on the first day but we tried to take it again and it never showed which resulted in having to walk to Penn station in the cold and rain after waiting for 20 mins for a shuttle. And just to add, the carpet is gross. I could actually hear my shoes peeling off the floor. The staff is so indifferent to complaints it's almost not even worth bringing it up. I stopped after the last room change and the drilling incident. They did move us from a 1 queen bed room to 2 standards but honestly that's not nearly enough to makeup for the waste of money this turned out to be. Overall, this was a horrible experience. Take away Penn station and you are left with an outdated motel located down a sketchy street and no dedicated parking. This hotel has ruined my vacation. Don't let it ruin yours.
As many have said, the location of this hotel is the big draw. We stayed here for a long weekend. Train service to Manhattan is convenient. We took Uber to Jersey City. It was a good price and a short ride on a Saturday with no traffic. I like the fact that this hotel is a historic building. However, the rooms are dated. They were in the process of renovations during our visit. We needed to request a change from our first room due to noise and a strange smell and dripping from the window. But the second room was OK. The fridge didn't work, and we didn't realize it until our food got spoiled. One night smoke came through the vent in the bathroom so strongly that it was as if a smoker was in the room with us. Front desk couldn't do anything. We closed the bathroom door, and the smell was gone in the morning. Breakfast was rather awful, if your used to anything healthy or quality. I think there were a few oranges/fruits. I went the first morning, and never went back. Starbucks, just down the street, has better breakfast options. The Maize restaurant was the highlight. We had one dinner here, and the four of us enjoyed our meal. The service was good, other than the first person I asked about the menu. He told me in an annoyed and condescending way that I couldn't order the dish I'd been hoping for from the regular menu, because there's a separate, shorter, fixed menu on nights of performances at the NJPAC. Well, sorry I didn't know ahead of time that you have surprise menu changes. Other than that, service was good. Food was pricey, but typical of fine dining. And it was VERY convenient to walk across the street for a fabulous orchestra performance. Also, there's a terrific museum, the Newark Museum, withing walking distance. Whole Foods is right across the park in front of the hotel. Parking is available, but limited. If you arrive late, you may have to let the attendant park your car in an inaccessible spot, and wait for him to retrieve it for you the next day.
Pros: Walking distance from Newark Penn Station. Free shuttle service to Penn station and airport every half an hour. Cons: Rude staff, rooms need some renovations. Comments: I found staff a bit rude the way they talk to you. Breakfast was free but they were always out of something no matter what time you go for breakfast. But my most shocking discovery was that they don't have a first aid kit in place. I mean are you kidding me? Its a pretty big hotel and I needed a band aid and the reception had to scramble for a band aid and they only had one left. So if you need some first aid you are out of luck. Bring your own first aid kit.
Very, very conveniently located to the NJPAC center, Parking leaves a little to be desired but doable. concerned with construction going on but crews quit at 4:30 so no noise after that. Rooms were super clean! Good pricing! Front desk could be a bit more friendly and should smile a little! Would reccommend and revisit!
I thoroughly enjoyed my stay. Lovely modern rooms in a classic downtown hotel in a safe area whose previous guests include four presidents and Albert Einstein. Wonderful complimentary breakfast with many choices. Complimentary shuttle to and from Newark Airport and Newark Amtrak, New Jersey Transit and PATH train into Manhattan with Metro Card. My new favorite New York area hotel.
Stayed here for just one night when in town for a graduation from Rutgers University. The room was clean and comfortable, the continental breakfast was "ok", the front desk staff was less than accommodating and not great with extending a welcome, answering questions and giving some basic guidance about the facilities (such as the continental breakfast). We did ask about checkout as the graduation ceremony was scheduled to go until noon, which is also check out deadline. We were told that the latest checkout was 1pm - which was much more manageable and appreciated. In our haste to make sure we checked out on time - I accidentally left two items, small and not valuable, but in my call to check with the hotel about getting those items back - I was told that they did not have record of these items in their lost and found. A housekeeper, Lizette, who was kind enough to call me back after having looked into this further, had found one of the items, but not the one that I had most hoped to recover (sentimental). Yes, my fault for not thoroughly checking the room prior to checkout, but housekeeping should be counseled about taking and keeping items from rooms that are left behind! Also - after returning from dinner, we found a parking space close to the front of the building and parked, immediately someone who claimed to be the manager of the gift shop located in the hotel came out and told us we could NOT park there bc the staff needed that parking space. It turned into quite a conversation - SORRY but staff should have other accommodations for parking and PAYING CUSTOMERS should be given priority with front spaces! I don't think I would recommend or return to this hotel.
We choose this hotel as we were attending the Tim McGraw and Faith Hill concert and it wasn't too far from the airport. The room was ok, self-service breakfast wasn't great, staff were variable with some being rude and others ordering food for themselves at the front desk. There was a disagreement between the shuttle drivers as to who should be driving the 6.30 am bus to the airport. It is a large hotel and is popular for conferences etc. It is handy for Penn Station (Newark)
Birmingham flight Friday morning.Newark early afternoon.airport pick up by hotel shuttle.30 min train into Manhattan Friday evening. Saturday morning Amtrak train Philadelphia for sightseeing.return afternoon.Saturday night 45min train to Brooklyn for Championship Boxing.Sunday morning Manhattan again.Sunday evening hotel shuttle airport for flight home arriving Monday morning.Ideal reasonable priced hotel too use as a base too explore,shop,eat,drink etc.
This hotel is probably not my place and I hope that don't have to stay there again. Last year I stayed there for the first time. It was just for 2 days and I had a very positive experience. However, it seems they quality of service has dropped and this time around I simply had a bad experience from start to finish. I was given a room on the 14th floor. Did not notice at first, but just in hour after I checked in noticed constant roaring and rather rambling noise. Went into the corridor and the nose could be heard very distinctly. I suspected it was coming rooftop installation of some sort (14th floor is the floor before the last one). Went to the reception desk and asked if they know of the noise on the 14th floor. They said they don't know of any noise. When I invited one of their employees to join me to the room so too for himself, I was told simply they give me another room. They moved me to the 3rd floor, where it was quite. Then why do you sell the rooms on the 2 top floors when probably guest is most likely to complain? The 3rd floor was ok except the fact that it seemed the walls were made of paper. I mean literally. I could hear the guy above my room urinating in the restroom. I could basically hear every step and whisper of my neighbors. Good that most of the days I was out of the hotel. On one occasion I had to go back to the Newark airport and decided to use the free shuttle service they offer from the hotel. It was 11:20 am when I went to the lobby and asked the front desk if they had a shuttle coming at 11:30 am as they said it was going every half hour. It was important to get the 11:30 am shuttle to be on time at the airport. Waited in the lobby. 11:30 am past and not until 11:50 am the shuttle showed up empty. When I entered the driver was eating some sort of soup and the entire vehicle smelled food. Couple of people with luggage got into the van after they helped themselves with their luggage instructed by the driver who still eating inside the van. It was now almost 12:10 pm and I was getting form my airport business. Couldn't wait anymore. Stormed in the front desk and explained that this was unacceptable. There was no shuttle at 11:30 am and I was getting late. The shuttle driver, by the way, was leaning over the front desk listening to me complaining. One of the front desk employees insisted that there was a shuttle at 11:30 am but I missed. They could say no more after I said that I waited in the lobby the entire time and no such shuttle showed up. Then the drive drove so fast and speeding trying to get me was fast as possible to the airport which in fact I found unsafe and reckless. Oh, not to mention that when I arrived and the Newark airport they made me wait for 1.5 hour promising that I will get in their hotel shuttle from the airport which never showed up and I ended up getting a Lyft. Lastly, I forgot something in my room. Called up on the next day and requested the item be returned to me as I would be paying for the shipment. Randal, the guy whom I spoke was rude. I was having hard time understanding him as he would mumble all time. He said he would talk to room service and call me back. When I asked at time approximately he would be calling me back he got agitated that I continued to insist of some call time frame as he persisted to evade to give a straight answer. At the end in a high voice he told me that I will get a call in 15 to 20 min. Hours passed and I never got a call.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi Ivailo, I'm sorry that you did not enjoy your time at the Best Western Plus Robert Treat Hotel. Thank you for taking the time to share about your experience. We will be using your feedback to improve our services for future guests. We hope you will give the hotel another chance in the future.
The room's space was generous, bath clean and be comfortable. The staff was professional and informative about local activities, places to eat and lodging. I would recommend this hotel to friends and family.
My fiancé and I stayed at the Robert Treat for a concert in Newark and extended weekend trip. We liked that it was in walking distance of Penn Station and the Prudential Center. My first impression of the area was provided by a man loitering outside the hotel making suggestive remarks my way as I entered to check in. I understand that the hotel can't help the area it is in, and yes I know Newark isn't the greatest city, but you would think they would try to prevent loitering. We checked in and pulled around back with our parking pass to the free parking area - huge plus and also a selling point. However, after we were instructed by one parking area employee to pull right into a spot, another parking attendant came over and angrily instructed me to pull out and back in after we had already unpacked all our baggage. I said sure without hesitation and made my way back to the drivers side and he said "you know what just give me your keys" which I did, and he proceeded to whip my car out of the spot and back it in to the spot just as he had asked me to do. He then threw my keys back at me as he retreated from the car without saying anything. It was extremely unprofessional and we had just arrived 10 minutes earlier, so this was discouraging as we were hoping to be starting a nice getaway weekend. I refrained from saying anything nasty although I was so frustrated at this point. We made our way to the 11th floor where our room was average but clean and facing Newark. We had a pretty nice view and we were satisfied. We were right next to the little kitchen area on the floor where we hoped to get ice. However, the sign that directed you to the "ice" was just a dirty and plain disgusting fridge/freezer combo with nothing in it. This was disappointing, because who packs ice to go to a hotel. We figured this was a basic thing that would be easy to find. We got ready for the concert and before departing to walk to the Pru Center we went up to the 15th floor to check out the roof deck. Beautiful views of the NYC skyline, however there was a group of employees taking a smoke break and they made us feel completely uncomfortable for being up there by just staring at us and stopping their conversation as soon as they saw us. Needless to say we didn't admire the view for longer than a minute because of this, and then went back down to make our way to the concert. Breakfast both mornings was mediocre, with just not enough space to accommodate for guest seating. Both mornings we could not find seats so we ended up taking our breakfast 11 floors back up to our room. Front desk staff was not very welcoming, I encountered 5 different staff members there during our stay and not one of them even offered a smile as you would walk by. I also observed some of them show serious attitudes to other guests while I was simply waiting in line to check in/out. If I had children I definitely would not be comfortable bringing them to this hotel for a stay. Constant in and out traffic in the lobby/elevators at all times of the night - some people of which did not look like they were hotel guests. We saw this from coming in late from the concert and from NYC one night. We saved a lot by staying here but it's true that you get what you pay for. I'm fortunate enough to be with someone that makes every situation better so we still had a fun, wonderful weekend together. However, I believe We would trade free parking and nasty service for the alternative, even if it meant we had to spend a few more bucks next time.
This hotel is very close to Penn station and they give free shuttles to and from airport as well as the train station. A few restaurants are close by several in walking distance. Rooms were clean. Was in 1103 and you could hear some traffic, but also the train. However it was not bothersome to us. This is the hotel that several presidents stayed at in the earlier days, such as Truman. Continental breakfast was quite large, had pancakes, muffins, cereal, fruit, boiled eggs etc.
it's the first time to book this hotel. first of all, there is not enough staff to serve at reception. we need to wait a little bit long. We had booked two night but one of the room hadn't clean up after we came back. It's really the first time that in my travel experience. after all the lift floor is always dirty. And the location is not good to visit the scene. It's not easy to find a restaurant around the hotel. I won't come back again
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi Shadow, Thank you for sharing about your experience at the Best Western Plus Robert Treat Hotel. We really want to make sure all our guests had a great time with us, and I'm sorry to hear that you did not have an enjoyable experience. I'm not sure why your room did not receive service -- unless there is a Do Not Disturb sign or one of the guests asks for no service or limited service, the housekeeping staff turn down the rooms every day -- and I'm sorry for any inconvenience or problems that caused. We try to have 2 to 3 staff at the front desk throughout the day because we are such a busy property; I'm sorry you still had a longer than expected wait before we could assist you. I hope you will change your mind and give us another chance and visit us again; I'm sure we will do a better job.
I had a reservation for two rooms for two nights - a double queen and a king bed for a family of 5. Once we went up to our rooms on the 8th floor, we had a strong odor of smoke in the king bedroom, so I went down to the reception hoping they would change me into another room without fuss. However, they told me they were out of king bed rooms in the entire hotel except for two rooms right next to the lift on a different floor from the rest of our group. I enquired if it was possible to move us into a bedroom with two queen beds instead of king bed and they said that I should have booked a double room if I wanted to at the time of booking and told me it would cost an addition $20 per night to move us from a king bedroom to a same sized room with two queen beds instead. They were absolutely not sorry and made it look like my fault. Absolutely terrible customer service and shady look feel inside the hotel with outdated and smoke smelling rooms. I would not recommend this place to anymore wishing a pleasant stay in the Newark/NYC area.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi trueblue1983, I'm very sorry to hear about your experience at the Best Western Plus Robert Treat Hotel. It's unfortunate we could not do a better job of accommodating you with a different room given your dissatisfaction with the original room. We will use your feedback to improve our service so that we do a better job in the future. I hope you will give us another opportunity to be of service to you.
I must say that we received excellent service from the staff at the Robert Treat. We arrived into Newark by 8am. Arrived at the hotel by 8:30am. I didn't expect to be able to check in that early. We were able to get some breakfast at the hotel, and after an hour, we had a room ready. This was amazing! We had scheduled a half day bus tour of the city, and the driver showed up early for that excursion. After a long day in the city, we realized we needed to pick up something at Walgreens. The staff told us the easy way to get there, and it was a short shuttle ride, and 5 minute walk. How convenient! We enjoyed a great dinner in the restaurant, Maize. The airport shuttle was waiting for us in the morning and we headed on to our next destination. The room was inviting, the bed was comfortable, and the hotel was nice. I would recommend anyone to stay here for a short visit, or an extended one.
I called to see if the onsite restaurant would be open. I was told no by the restaurant manager because they were having an event. I booked my room for one night anyway. When we arrived we asked for the business center because 'I needed to PRINT my boarding pass" for the following day. We were sent to the business center on the lower floor that had NO computer and NO printing equipment. We called the front desk who sent us there and they were aware of this???? We took the hotel shuttle (best thing about this hotel) and went to a lovely restuarant for dinner. When we returned we noticed people drinking cocktails in the lobby. We took a peek and guess what? The closed restaurant was open for business! We stopped in for a drink. The owner was behind the bar, he was less than receptive and screaming at his staff the entire time we sat there. The room was just ok, the bathroom was outdated and the toilet looked like it belonged in an old school locker room.
Blesson S, Manager at Best Western Plus Robert Treat Hotel, responded to this review
Hi Kimberlie, Thanks for sharing about your experience at the Best Western Plus Robert Treat Hotel. I'm sorry the staff directed you to the business center when the PC was not available to use; guests have been using our back office computer temporarily until we have the PC repaired. As Maize restaurant is separately managed, I will be sure to let them know about your concerns as well. We hope you will give us another opportunity to serve you.
I chose this hotel because of the free continental breakfast and free parking. The breakfast was decent except that the specialty coffee maker was broken. The food selection is sufficient enough to get you full. The regular coffee wasn't so good. Requested additional washcloths and was told that there weren't anymore clean ones. That was weird - never been to a hotel that ran out of clean washcloths??? Ordered room service at the lounge/bar and when the food was delivered to the room, 1 of the orders was prepared incorrectly. The order was done over and delivered back to the room Hot! so that made up for the mistake. We ordered sandwiches and they were delicious. Don't know if there was an express check-out; I don't think so because when I checked in, no one offered. That would be helpful. Overall, our stay was good, no major complaints.
it was convenient to the meeting that I attended. The continental breakfast was adequate. One of my colleagues stayed there but was unable to obtain a receipt from the hotel since she had booked her reservation through some other service (e.g. hotels.com or Expedia).
I recently stayed at Best Western and had a pleasant experience. This hotel is centrally located and walking distance to many of Newark's attractions. It is a good value. A problem that needs to be addressed is that the hotel is not ADA compliant. This needs to be addressed for people in wheelchairs or with difficulty walking stairs.
As You can Read from the title this hotel is Very Good Hotel to visit Manhattan on budget. Breakfast is free but is also very limited, but sufficient to to start Your day fully charged. Newark Train station is in walking distance.
The location of this hotel is wonderful - just a short walk to the PATH train into NYC. I've stayed here twice but would be cautious about it until they finish construction next door. They do have a nice breakfast in the morning. And the shuttle to Penn Station is great, especially if the weather isn't great for a short walk.
Stayed here a few nights and took the train to NY. Hotel has a shuttle that takes you right to Penn station in NJ which takes you to Penn station in NY.You can walk around NY city from there. Be prepared once in NY city, lots of peddlers which kinda scared the kids. The hotel was very nice inside.
The hotel is older, but mostly clean. The breakfast has lots of items, but the pancake and waffle machine were both broken. It's nice to have an egg/sausage biscuit to grab and go. Refrig in room a plus. Close to Penn Station and free shuttle. Drivers nice and accommodating. Hotel staff nice and helpful for tourist. Biggest issue is only one elevator was in use and it took a LONG time to catch an elevator. The old building seems to have low water pressure and difficulty getting toilet to flush. The elevator was really an issue since everyone was trying to catch it for check out. I couldn't walk 9 floors with heavy luggage and finally took the elevator up there would be room on the way down. With 16 floors, they really need 4 elevators. Otherwise, for the price, location, amenities, refrig, breakfast, it was a good deal
Stayed here for one night because of business meetings in the area the next day and then catching a flight from Newark airport in the evening. The rooms were old and tired but for a night stay it was ok. The whole hotel looked dated, but it is a Best Western so I kinda expected it. The first room we were given at check-in stank of cigarette! It as awful. We immediately called reception and they kindly gave us a different room no questions asked. The hotel seem to be undergoing an upgrade or expansion, a new wing was being built. Our room faced the ongoing construction but it was no bother since they only started after we were up and about. There is a big concert hall near by so I guess this hotel must be kept busy when there's a gig on, etc. I wouldn't chose to stay here for a holiday but if you must stay in Newark, this is an okay hotel for business or on transit. Breakfast was included and it was so so (continental breakfast). There is a handy regular free shuttle to the airport every 30 minutes.
The hotel is in a great location. The room is small and a little outdated. However, the room was clean and the staff was friendly and helpful. Oh, and lots of food options for the complimentary breakfast included in your stay.
Centrally located and walking distance to NJPAC, Prudential Center, and River Walk. Rooms are comfortable and affordable. Restaurant has yummy food. Across street from Starbucks and new Whole Foods. Good option and stay there when I visit.
I have been staying here since 2012 when i booked it for the big bang concert. It is not far to walk to the prudential center. I always book for a kpop concert or kcon which gets me to stay here 3 days average 4 times a year!! I live in maryland. This hotel offers a free breakfast which is great. They also have a small store and restaurant that give room service!! Great food decent prices lots of fries!! Comfy beds!! Must stay at this hotel its great and has the comfort of home!
Outdated with a musky smell. The location is by far the best thing about the hotel. The shuttle that is supposed to be o demand to the train station was less than reliable. We spent over 30 minutes waiting on 2 different occasions when it is a 3 minute ride from the hotel.
Blesson S, Manager at BEST WESTERN PLUS Robert Treat Hotel, responded to this review
Hi ameran, Thanks for taking the time to share about your experience at the Best Western Plus Robert Treat Hotel. We do have a great location in the heart of Newark's renaissance and we are glad you were able to enjoy it. I'm sorry you had trouble with our shuttle service. It serves both Newark Airport and Newark Penn Station and is usually available every 30 minutes so wait times can be anywhere from a couple of minutes to a half hour depending on where the shuttle is situated when you call. Sorry you had to experience the longer wait times. We hope you will come back and stay with us again!
the room is small and also the parking lot is too small for the hotel. drove around several times looking for a parking spot. the location is good near Penn Station and Subway. The breakfast is area is nice
The hotel is quite dated with rooms needing a lot of TLC, about 15 minutes walk from Newark Penn station. It served as a convenient base to visit NY with the family without spending a lot on NY hotels. Good breakfast, Wifi and Shuttle to Newark Penn station were good about the hotel.
I Stayed at Robert Treat Plus when I went to Newark November 15 to 20, 2016 for a conference, right from the start it was a good experience, you were greeted with a smile. I requested a room with a view of New York and was given one without hesitation. The room was not a large room it was comfortable though, the bed was quite comfortable, it was clean the room temperature was perfect. Breakfast was included, boiled eggs, pancakes, grits, breakfast sandwiches, cereals, fresh fruit etc.. the breakfast rooms were always full it was a busy spot. All the staff in the whole hotel were very pleasant, Julia in the breakfast room was such a positive person, she mad everyone feel special she spoke with everybody. The only down side of my whole stay was the temperature of the conference it was too cold. I didn't care much for the on-site restaurant. All in all it was a pleasant stay.
Plastic, small choice, noisy, crowded - having breakfast at the Robert Treat is a big disappointment after a nice stay. Staff is very friendly though and trying to be helpful. It is a pity that the grandeur of the old hotel is not continued.
My boyfriend and I stayed at the Robert Treat Hotel during Independence Day weekend this past summer and then again this fall. We are always so pleased with our stay. The staff are incredible and very friendly. The hotel rooms are spacious and comfortable, and the view we had from our room was perfect for seeing all of the fireworks across the New York skyline on the 4th of July. It was perfect. I highly recommend staying here.
I have stayed at this Hotel several times in the last 5 years because of the very convenient location and extremely friendly staff. During my last stay I met the GM in the lobby while he was walking around greeting and engaging with some of the other guests, we had a very brief conversation and he seems very committed to providing an exceptional experience for the hotel guests. The breakfast provided at the hotel is a definite bonus and the staff at the breakfast area were always very welcoming and helpful. The rooms were always very clean with very comfortable beds.
We stayed 3 nights and enjoyed the on-site restaurant for dinner as well as the breakfast room (Great service from Julia). The free shuttle to and from Newark Airport as well as Penn Station in Newark is a definite plus. Easy access to Manhattan by NJ Transit or PATH. The train station is an easy 12-15 minute walk but the hotel shuttle is always available.
We were very satisfied with the hotel and staff. We did wish that there would have been 2 queen beds instead of 2 full beds. The bartender in the lounge was most helpful to us suggesting places we might enjoy.
Some staff on the front desk was very rude. For example mr Daniel, very rude. Other staff on the front desk do not give a nice treatment. Every time that I needed ask something or an information the atention was bad.
The positive to this hotel is the proximity to the NJPAC. The downside to our stay was no customer service. They have a captive clientele due to the proximity of NJPAC and I feel they do not try to please guests once you are booked and arrive. We were denied a table at the on-premise restaurant; it was empty when we walked in but told all tables had been reserved, we were forced to sit at the bar and order from a reduced menu. All the table were still empty when we left 45 minutes later. OpenTable app did show available tables reservations when I checked while eating at the bar. Tried to order room service later but were told they were just too busy to offer room service; we could go pick it up in the restaurant if we wanted to order, we did not. Stepped on straight pin that was mangled into the room's carpeting by I can only guess multiple passes of a vacuum over the pin. Not a single soda machine was in operational condition in the entire hotel; I checked 10+ soda machines. Our NJPAC show ended at an early hour and we decided to drive 2.5 hours home and arrive at 1:30am rather than subject ourselves to more of the hotel's non-service. Will never consider staying here again.
This hotel was quite a pleasant surprise. We'd had a flight cancellation that caused an unexpected overnight stay. We thought we'd just have an evening of twiddling our thumbs and watching TV while waiting for our flight the next day. We were so surprised! First, when we walked into the lobby, I was sure I'd misunderstood the price quoted on the phone because it looked double the price I'd been quoted. Our room was terrific and our shuttle driver completed a fantastic stay. He acted as personal tour guide, pointing out sights of interest. The hotel also arranged for him to take us to the Brazil/Portugese area so we could dine there and to pick us up and bring us back to the hotel. This " forced" extra night turned out to be an absolutely delightful evening. The staff told us the hotel is 12 minutes from Manhatten via the subway so I hope to return to the Robert Treat Best Western and see shows in Manhatten. There are also a restaurant and fitness area in the hotel.
Stayed here for 4 nights on a recent sight seeing trip to New York. The location is great for travelling into New York from Penn Station which is a ten minute walk away. The hotel does offer a free shuttle to the station but we didn't use it. The hotel also has a free shuttle to and from the airport , which we did use. Our booking confirmation stated to ring the hotel for details prior to arrival , which I did and spoke to someone who was abrupt in telling me where to get the shuttle at the airport. The transfer was hassle free with only a short wait for the bus to arrive. There was another guest who travelled with us, who obviously knew the area and he told us about the best way to get to the city and what train to use. He advised us to get the NJ train to Penn station which cost $5.50 each way or the PATH train to the World Trade centre which cost $2.75 each way. We used the NJ train as it went to the centre of the city and only used the PATH train to visit ground zero. Both were easy to use. Upon check in, we were just given the room key and told where the elevator was and the times of breakfast. I had to ask where we went for breakfast. Our room was adequate for our needs and had a view over to Manhattan and the Empire State building. It was clean but a little shabby, with burn marks on the curtain, despite it being classed as a non smoking room. The wardrobe door didn't shut properly and the bathroom door was stiff to shut. There was a free safety deposit box in the wardrobe. We had a connecting door to the next room and could hear everything from that room and the room above. The hotel provide toiletries which were replenished when used. Small bottles of water were also provided in the room. There was also a coffee maker in the room with tea and coffee provided but when we tried to use it, it didn't work. I had to go to reception 3 times and each time was told someone would come and look at it, and nobody came. After 3 hours, i went back to reception and asked for another coffee maker. Again I had to wait a while before a security man came with another coffee maker which worked. It was now quite late and we had been travelling since early morning, so went to bed. Not long after going to sleep, the phone rang and it was reception asking if we had requested a security guard to come to the room! We said no but got no apology for the disturbance. The next night we returned to our room around 1 am after a long day in the city to find that the maid had taken our towels and not replaced them so I had to go down to reception to ask the night porter for some towels. Luckily he had just 2 available and told us to request more in the morning. Breakfast was served in the basement in a room that was much too small for the amount of guests and the size of the hotel. It wasn't always possible to sit down and we were told to sit in the business centre opposite, which meant trekking back and forth for breakfast items. There were also only couches and low tables in this room and it was not really suitable for a place to eat. The door opened with the room card being put in a slot on the wall near the entrance door, but we were not told this and on the first day got shouted at through the glass to use our room key by a member of staff in the guest lounge, who could have simply opened the door and showed us politely how to get in. This same member of staff was rude to us on a few occasion's and appeared to like some guests more than others, choosing who she spoke nicely too and who she didn't. Breakfast was good with a good selection of food available from fresh fruit to cereal, toast, pancakes and scones filled with cheese, sausage and egg, or just cheese and egg.There was juice and coffee available. We enquired about the shuttle bus to take us back to the airport and was told it left every 30 mins on the half hour and the hour. We were able to leave our luggage free of charge at the hotel after checking out, until it was time to go to the airport, which was useful. The shuttle bus didn't leave on time and went to the station to drop off a passenger first. He then picked up a passenger and took him back to the hotel before taking us to the airport. Fortunately we had left plenty of time to get there. Overall the hotel met our basic needs but i am not sure if I would stay there again.
Near the Prudential Center, and many restaurants at walking distance. Our room was very clean, bed was comfortable. Bathroom a bit small. The personnal at the office are very kindly. Breakfast is very good. The parking is a little confused, had to go in the back street to enter, no indication.
I arrive at 9 pm. Easy check in. The staff is not as the hotel deserve, not serious people, the guy at front desk is like somebody who sales at flor market, terrible presentation, bad words. The hotel is very nice, clean room, good bed. Good place to stay, near to NYC. The breakfast is simple and good, but when I was with other guests, the women hotel employee were eating and talking as it was their living room. The hotel must have it own employees place to socialize, cause the guests is on his way, need something quiet to have breakfast, watch news or read the news paper not hear what is happening with the hotel's staff live. In resume the hotel is very good to stay, do not expect to much from the staff!
Great location with free parking and two-block walk to NJ Penn Station. Our room was clean and comfortable. The continental breakfast was fresh and there were plenty of options - we especially liked the pancake machine - and there were friendly staff there to assist. We had a little trouble figuring out where to enter the parking lot (it's on Mulberry), but other than that everything was smooth sailing.
We were looking for a clean, safe, location that had good access to the train to New York. This hotel fit the bill for that. The lobby and entry is very nice, the parking is a bit tight, but was free as they promised! The breakfast was very good, and had more options than your standard hotel breakfast- including good quality espresso machines, pancakes, and sausage egg biscuits. We were on the 3rd floor, so we did not really have a very good view, but the upper floors would have a pretty good view of the Manhattan Skyline. The only disappointing part of our stay, was that the walls were very thin between the rooms on either side of us- Literally could hear every word of conversations, and walls shook when other rooms shut their doors. This was suprising, given that this is a fairly old building, and would normally have thicker walls- Could have just been our room. The access to the Newark Penn Station is a very easy 5 minute walk, or they have a shuttle you can take every half hour (did not use this). NJ Transit train into NYC Penn Station takes 20 minutes, and is $5.50 each way. PATH train to the World Trade Center (Close to statue of liberty and Statten Island ferries) was $2.75 each way. Overall, we felt this hotel was a nice place to stay for a reasonable cost.
If you're planning to travel into NYC, this is an ideal spot to stay. First of all, parking is free. And, it's right around the corner from the Newark Penn Station, with access to a 20 minute train into Manhattan (as well as trains to many other places). Hotel has a shuttle that will take you to the station (although it's walk-able) or the airport. Free breakfast (nothing special) and internet access. Fenced parking with security. Clean and up to date, with great staff.
Best thing about this hotel for me was its proximity to the NJ Performing Arts Center and the good room size. Otherwise--it's ok. Hotel staff seems nice enough. Lighting is ugly florescent throughout, and I ended up putting eye makeup on by sitting in front of the window with a hand mirror. My non-smoking room had a musty smell, as if it had been smoked in in the past. It felt underfoot that the carpets had been shampooed before my arrival, so maybe that was the guest right before me. Bed was fine. Bathroom was clean and towels good, hot water and pressure were good. The little chair/seating area was nice, I liked the view from the not-all-that-big but at least floor to ceiling window, I liked that the room has a little refrigerator. Coffee maker is rudimentary and the coffee is Folger's. Free breakfast is always a nice amenity, but the oatmeal was out when I got there well before the time limit. TV worked fine, but a friend's down the hall wasn't working at all, and the channel selection is a bit limited. The "business center" exists and is free--but it is only a single computer and printer, so be prepared to wait to use it. Gym looked ok. The first night the people across hall from me were LOUD, and you can hear doors banging closed if other guests are rude and bang them. So, a couple things better than average, most average... A perfectly fine hotel, just not special.
We are flying out tomorrow so thought would book a hotel near the airport. The location is convenient and parking is free. We had room #1412, and it was clean. The bathroom was clean. There was a large wet spot just inside the door. The spigot in the shower was loose. Will need a little caulking. The worse thing about the experience was the lady that checked us in. Jessica could NOT be bothered with customer service. We were just at another West Western yesterday and the clerk could not have been nicer at the other location. We didn't know our reward number and the clerk last night just looked it up. Jessica wanted us to find it for her by calling the reward center.
What didn't go wrong-- Reservations, heat, hair dryer, water pressure. Night and day managers had conflicting stories for everything. Needed this location for an event at the NJPAC. Nothing else is within walking distance. I had the impression that is what the hotel was depending on--proximity to JPAC. Others we knew were equally dissatsified.
It is a nice hotel with good location and warm-hearted staff. No matter what kind of problem, you can always get answers and solutions from the hotel staff. We always been advised to call the hotel if we need to be picked up in the evening when we went out for dinner or shopping.
Had house cab and appetizers while waiting for a business associate. Good appetizers small little bar. Service a little slow. Been here several times with colleagues. Easy access to parking deck and NJPAC.
The Robert Treat is in a great location, with helpful enough staff and somewhat tired amenities. Repeated requests for wakeup calls never worked, and the rooms are tired, and have many broken items. Bathrooms are from the 1960s, but not entirely bad either, breakfast buffet is serviceable and staff is nice. Hotel transportation to and from rail and airport works very well, and is efficient. The beds in the rooms are very comfortable, and linens are just fine too.
The room is decent for the price and location. The gym in the hotel is also nice. However, there are ridiculous amount of pot holes around the hotel. The valet parking was very, very disorganized because there is only one person watching the gate, so while he is busy parking the car, nobody is watching the gate to let guests in or out and that creates a long line waiting, blocking the street. All of the cars in the lot are unlocked! The parking pass is only good for 1 use so if you take your car in and out a lot, be prepare to ask the front desk for several passes. The front desk is also disorganize because people don't seem to know what waiting in line means. When we extended the stay for an extra night, the front desk staff couldn't even just extend the stay like other Best Westerns, but made us check out and check back in the next morning. We went to breakfast 30-minutes prior to closing and they were already out of milk for coffee but don't even bother to refill it, even though there were still plenty of guests in the breakfast room.
Ideal place if you are visiting manhattan. Price reasonable. Breakfast better than most hotels providing free breakfast. Free parking is a plus. Hotel is beautiful and room very clean. Room had a nice view
I stay in Newark for early Airport departure. The van service is excellent got me to airport on time. Great breakfast and very clean rooms. Beautiful lobby. The neighborhood looke terrific with Prudential
This hotel is located near the Newark International Airport and in proximity of NYC (25 minutes by PATH train to the World Trade Center) with great value and quality service. My room was very clean, equipped with a mini fridge, FREE WIFI, 2 complimentary bottles of water, hair dryer, plenty of closet space with hangers, Iron and board, spectacular view from the 14th floor, quite at night, decent amount of furnishings and awesome complimentary breakfast. The breakfast included eggs, pancake, different cereal brands, assortments of hot and cold drinks, fruits and fair selection of bakery goods. The amenities of the hotel includes a formal dining room, a bar, banquet rooms, conference hall, business center and gym (2 stair-masters, 2 treadmills, smith machine, universal machine, and free weights). The hotel provides complimentary 24/7 shuttle service to and from the airport (just call the hotel and they pick you up at the P4 parking which can be reach using the Air-train from any arrival terminals). The driver that greeted me at the airport was kind enough to stop at a convenient store for me to get a few items on the way to the hotel. The shuttle service is also available 24/7 to and from the hotel to the PATH train, although the PATH is a mere 7 minutes walk from the hotel and the area seems very safe. To get to the PATH train, make a left at the hotel's front door, go straight to the traffic light (NOTE:if you cross the street at this traffic light, and walk about 15 feet, there is a Subway Sandwich on the left and a dollar store on the right side of the street) cross the street and then turn left, continue straight, pass 2 traffic lights (NOTE: at the first traffic light on your right there is a diner and at the 2nd light there is a Hilton Hotel) and at the 3rd traffic light turn right and cross the street to enter the NJ PENN Station. PATH train can be accessed from track 1 to NYC World Trade Center Station and once you get to the Journal SQ station, you can switch train to other destinations such as the 33rd Street station in NYC OR the Hoboken Station in NJ. The one way fare for the PATH train in Oct-2016 was $2.75. If you get back to Newark PENN Station late at night, just call the hotel and they will send you a complimentary shuttle immediately. All the pickups and drop offs at the NJ PENN Station is by the West Raymond entrance. I will no longer pay the high rates for a hotel room in NYC, and use this establishment instead.
With out any hesitation i will recommend this hotel to stay at , the atmosphere was great every one make you feel so comfortable you think you at home and so easy to get around not forgetting how safe it felt to move around.on arrival it was a warm welcome from the time i arrive and true out my stay. I must say that it is all there at the Robert Treat Hotel if you want such experience dont hesitate.
I stayed here 2 nights. It was much cheaper than staying in NY city. The hotel is about a 10 min or so walk to Penn train station which takes you directly to NY city. The lobby area has a modern look but the floors and rooms are old. The bathrooms are small. The toilet is jammed up beside the wall but you can rest your arm on the toilet roll holder. Every time someone flushes the toilet around your room you will hear it. The parking lot is very small. The continental breakfast is very limited. The two nights I was there, the only food available was: cold egg and sausage breakfast sandwiches, pancakes, toast, bagels and oatmeal. Seating is also limited in this area. One morning we had to take our breakfast to our room because there was no seats available. It only has like 5 tables. If you only need a bed to sleep on for the night it's fine for that.
Benefit of the hotel is that it is cheaper than NYC! Good if your on a budget and you need a bed to sleep in. Bed were comfortable. Issue was with our tub being clogged so we never got to take a shower. The free breakfast was mediocre, the boiled eggs were the best thing on there.
We stayed at this place for three nights and experience was awesome. Parking is free...wide variety of breakfast with bagels, pancakes. Egg, ham, cheese biscuits, Juices, coffee, all kind of bakery rolls, fruits, etc... they do have shuttle service for airport and penn train station. Staff is very helpfull. Rooms and bathroom are smaller size but hey its newyork/Newark area that's expected in big city downtowns.
This hotel offered a good day rate that we could book in advance. Transportation from Newark AP was prompt and on time. The room was ready at 7 AM and made our trip more enjoyable. A good choice for short time travelers.
This is a very nice hotel for the price charged it is easily within walking distance to Newark Penn Station where you can get the Train over to New York for $6 return. The rooms are very nice and clean and look to have recently been decorated, however some of the public space could do with a makeover. Breakfast is included in the price and it shows because the quality and choice that is on offer is not very good. There is a restraint attached to the hotel however it is not part of the hotel the prices the charge is extortionate we paid $80 for a main course and a drink. I would recommend this hotel as a stay over if you are looking for a cheaper way to visit New York
At first I thought it was going to be a rough week because the lady at the front desk needed an attitude adjustment. I didn't let her steal my joy though. The room was very clean and since my mom is in a wheelchair they provided us with a wheelchair accessible room. I really liked that she could roll her wheelchair into the shower(huge plus for me). The only disappointment I had was that my mom was not able to get breakfast herself because there is no way to get her wheelchair down where they prepare the food. They need to fix that because I believe it's against the law. But for the most part my stay was very pleasant.
Our stay at Best Western Plus Robert Treat Hotel was really appreciated ! Every services were excellent. In fact if you plan a trip to New York City, this hotel is the place for you. The hotel is located 10 minutes of walk from the Newark Penn Station where we can take the "PATH" and, in 30 minutes you're at World Trade Center.
The staff was friendly and helpful. The continental breakfast was very good. the shuttle service to the train station and from the airport was VERY good. The rooms could use some updating and renovation - the chairs are worn out and bathrooms need upgrade. The Hotel was close and handy to subway into New York. We would recommend this as a very reasonable place to stay and would come back again to stay at Robert Treat Best Western.
Arrived late at night and after calling for the shuttle, had to wait over 20 mins for it at the designated place, despite calling them when I had got my luggage and was on the way to the pick-up place. On arriving at the hotel, check-in was slow. When I went up to my room, it had clearly not been cleaned since the last guest - unmade bed, dirty towels etc. Called reception and was told to come back downstairs. Went downstairs, and was kept waiting 20 mins until they gave me a new room key. Went to the new room and - surprise surprise - it was in exactly the same state. Came back down (at this point it was 1:30am and I just wanted to go to bed) and the check-in guy told me he would get a security guard to check the next room before he sent me up. Waited 10 mins for the security guard, and when he arrived and he was told what room number to check, he straight away said that one was dirty too! Eventually got keys to 2 different rooms and when we went to check them out, the first one was (finally) clean and I could go to bed. Breakfast was very average - no skimmed milk and very busy. Was then told that the shuttle went every 30 mins to the airport, and one was due at 9:30. Waited for it, and it eventually appeared at 9:55 - luckily, I was not in a hurry. Asked the check-in lady who I could speak to about the issues and she said no manager was available and did not offer any other options. Tried to find an e-mail address for the hotel but was unable to do so. Facebook message went unanswered. Will never stay at this sorry excuse for a hotel again.
We stayed for 3 nights in this hotel. We got a great deal. This is one of the best hotel I stayed. They have a shuttle bus from Air port and to Newark station. Break fast included. Room is with tea / coffee facilities. Hotel has a reputation of more than 100 years, has few past Presidents of USA and Albert Einstein as their guest. Staff are very friendly.
We stayed at this hotel for 1 night while visiting New York City. It was a nice average hotel . The room was clean, the bathroom was average, breakfast was basic. They do offer a shuttle to the train @ Penn Station which is a handy alternative to walking or driving . The shuttle driver was the most friendly person we met at the hotel. Overall , our stay was nice and we would stay again if in the area.
Overall I had a great stay. The room was not huge, but a good size, and high ceilings. I had a view of Military Park, which was nice. There is a small lobby store that has not only the usual soft drinks, candy and magazines, but also milk, packaged sandwiches, and fresh fruit. The room had a coffee maker and refrigerator. Two small bottles of water are complimentary in the room. The room was pretty cold, as I've ready in another review. I could turn the blower off via the thermostat, but changing the temperature setting had no effect. I felt like putting the water in the fridge would have only warmed it up. The windows actually opened, so I left them open for a bit to warm up the room. Other reviews sum up the parking experience very well: you need to know where the entrance is (Mulberry Street, 2nd entrance after you turn right from Center) as there are no signs to direct you there. Parking is along the side of the hotel, mostly parallel parking, some angled (oddly, angled so that you have to back in), all the spaces very small. There are not very many spaces, so they will valet you if you there is nothing open, but I had to drive through, get back into traffic and drive back around myself, to tell them there was nothing open. But overall, good service, and a good price for this very convenient location.
I stayed one night here for a business trip. It was convenient, clean, and reasonable in price. As a bonus, parking was free, which is not common in a downtown hotel. If you're not driving, it's close to Penn Station and NJ Transit. The room had a great view, and was comfortable, but quite small. It also needed a bit of updating. Breakfast was great. Would definitely stay again.
Let me start by saying that I've stayed at this hotel multiple times. The most recent was in September 2016. I've always understood that it's not a five star property. However, this most recent visit was disastrous and makes us question whether its rating should be downgraded to "two stars" (from three). First, we arrived to the hotel around 11AM and was informed by the front desk that they would be in contact with housekeeping to rush a room ready. We were advised to wait in the lobby. After 30 minutes, I re-approached the front desk and was told that it would be at least 1PM before the room was ready. Why was this not communicated right away? Second, we returned to the hotel later in the evening and had to wait 20 minutes to check-in. Third, the room was in a pretty ridiculous state. Carpet was stained and dirty, bathroom was grimy, the room smelt of smoke and it just seemed dirty. It has been over a decade since it was last refreshed. Fourth, there was a lot of noise coming from adjacent rooms. This forced us to change rooms at one point. The perks of the hotel is that it offers free parking and shuttle. The wifi is slow and unreliable and the breakfast is nothing special. Having also stayed at the Courtyard Marriott Downtown Newark around the corner, I would highly recommend that property instead of the Robert Treat. In the meantime, I hope that the Robert Treat does the following: a) appropriately trains their staff in customer service and b) engages in a thorough renovation/modernization.
I stayed at this hotel for two nights while I was waiting to move in to an airbnb. The hotel is very clean as are the rooms which show some signs of aging. The bed and pillows were very comfortable and the room got very cold at night. My favorite thing from the hotel was Maize restaurant, which offers room service. The food was great!! The area where the hotel is located is nice compared to other areas in Newark. All in all I'm glad I stayed here and would stay again if I needed a hotel in the area. Tip: take ubers instead of taxis, there were always ubers around and arrived quickly and were cheaper than taxis. The hotel staff was also nice.
As a Best Western rewards member, I depend on the hotel chain to provide professional customer service and ensure amenities are in working order and available to all hotel guests. This was not the case with one inconvenience after the other from check-in right thru to check-out. Some staff were great; others not so much. Needs work before I would consider staying at this Best Western again.
I was quite pleased with this hotel. Very clean and staff very professional. The only thing is that the hotel restaurant closes by 11:30 p.m. that was the only down fall. But they were very kind to provide some menus at the front desk and we were able to order in.
I was here for a business event. Check-in staff was friendly. Room was clean and comfortable, and the lounge was nice. If you need to be in Newark, this is a good value. The main room where the event was held was nice.
I stayed at the Robert Treat hotel for an onsite event being held over the weekend. It was clean and comfortable and it was very easy to get the shuttle back and forth from Penn Station. The staff was friendly and helpful and the event went off without a hitch. The only reason I gave four stars instead of five was because the room was very cold, no matter how I adjusted the thermostat. Fortunately the blankets on the bad were warm enough that I wasn't bothered while I slept, which was really the only time I was in the room. Overall, a decent stay and I would probably stay here again if I ever return to Newark.
A great place to stay if traveling to New York City. Minutes away from Train Station. Free Shuttle to & from Airport (Newark) and Penn Station (Train) Great Burger place across st and a nice Irish Bar (McGovern's Tavern) down a couple blocks.Also a Starbucks across the street. Free breakfast at Hotel was good, but note that it never changes. Friendly Staff from clerks to maids. Great location and a High Recommendation!
The hotel is 7 minutes away walking from Newark Penn train station. Not bad in the summer or dry weather but unpleasant walk otherwise. The hotel offers a free shuttle ride to the train station every 30 minutes, so you better walk if you are in a hurry. The room was large enough for two adults but kind of outdated. The breakfast buffet was reasonably appointed. Only one of the two elevators worked during our stay from September 2 to 5. Luckily our room was on the 4th floor so we climbed up and down the stairs (dirty and scary to say the least). The room key had to be reset by the reception desk three days in a row as it was not working past 24 hours. Very inconvenient since I had to climbed up and down the stairs to get it reset. Other than that, the hotel is an historic landmark, built in 1916. Einstein, and a couple of presidents stayed here, back in the day. All in all a decent choice for $100/night. I bought it on hotels.com
This was such a great find. We did not have a reservation just turned up and the staff were so super helpful. We ended up staying for three nights in a room with two double beds. The room including the bathroom, were very clean. Room service each day did a terrific job. The hotel is a short, safe walk from Newark Penn Station that takes you directly into Penn Station Manhattan in less than 30 minutes and for less than $6 each way. Car parking is included with your room so don't have to worry about that. Whilst we were there - both elevators worked a treat, and the air con was perfect. Oh and if you won't feel like the short walk to the station - there is a shuttle available - free of charge - and I can not tell you how friendly the shuttle driver was - even did 'blockies' of the station whilst we ran in to buy some beer. I recommend this hotel to you - was a terrific find with easy access to Manhattan.
We stayed here for two nights. It is just 10 mins drive from Newark International airport and 10 mins walk from Penn Station, Newark. They have pick-up and drop facilities to and from Newark Liberty International airport and Penn Station, Newark once in every 30 mins. It is an old hotel, completing 100 years this year. The rooms are decent with basic amenities. Breakfast is complimentary and ok. If you are looking for a place to take shower and spend night, this place is definitely worth the price.
Front desk ignored my calls that ROOM STANK OF SMOKE! Did not investigate smoking neighbor, but sent up can of fragrance spray. Blow dryer didn't work and front desk never sent up promised replacement. Hotel shuttle DID NOT RETURN TO WEDDING VENUE TO PICK UP GUESTS who waited 30 min for 5 Ubers at 12:30 am, and front desk clerk LIED saying shuttles were at airport. Not true! When we returned to hotel, buses were parked out front and drivers in lobby. What a mess.
it was a very nice hotel if you are staying in Newark, NJ. it has a free shuttle that takes you to the Hilton Hotel which is across the street from the Train Station. The Lounge/Restaurant that is on site has very good food and bar Our room had a view of the New York skyline
Hotel looks great but problem is Room is not satisfactory, not clean and Bathroom is not good at all based on the price. One elevator works out of 2-elevators for 15 floor hotel. Obviously this is a good looking hotel from outside and inside lobby. This is a pretty good hotel and has all facilities. Stuffs are very friendly but needs to improvement in Room and Elevator.
I did not like my stay here. It's an old hotel that has lost its aesthetic appeal. The desk staff is terrible often absent-minded, late to the desk, or just generally rude. The actual room felt stale and the bed was not comfortable at all.
The stay was nice , the rooms are clean and big but the double bed was not made for two persons. The hotel is about 7 min walk away from the Penn station and you can easaly walk that distance or jump on the hotel shuttle. They have a shuttle to the station and the airport, very handy even if the elderly shuttle man needs to go on a course for customer service, attitude check. The breakfast is a normal BW type, basic but you manage with it. If some improvements wore maid I think they would be the brekafast area, its a bit small,The walls are quite thin so if your neigbour is talking on the phone in the middle of the night, like she did , you can hear it. Otherwise a solid stay.
Needed a hotel near the PATH train to Manhattan and near the Newark Intl Airport. This fit the bill. Clean, friendly front desk staff, free parking. Small room, small bathroom, bed was a little hard, room is dated. Breakfast was fine though crowded for seating. Easy walk to the PATH train (Newark Penn Station) and just $2.75 from there to WTC station! A 15 min drive to the airport. Felt safe walking to the PATH station during the daylight.
Location is great to catch a train to NY and get back and forth to the airport. Staff was pleasant and the room clean. Two double beds instead of queens and the room was small so it was a little challenging to place 3 suitcases. The shuttle was very convenient to get to the train station in under 5 minutes and the airport in less than 15 minutes.
Was at the hotel from August 8th to 11th to visit New-York. Was in room 903,you can see New-York, and the beds were very comfortable.The only bad thing about the room was the dated carpet. Other than that, I only have good words for the hotel. Front desk staff was always nice and helpful. Breakfast place offered great choices (boiled eggs, pancakes, toasts...). It might be a bite small during peak hour (about 45 seated there) but you can eat in the office place on the other side of the room. FREE parking was fantastic. Put the car there and did not move it until we left. Shuttle to Penn station is great and the longest we waited at night was 15 minutes. Do yourself a favor. After a long day of walking in New-York,or whatever you did, go to the roof and enjoy the sunset/evening while relaxing with a drink/food and your friends/family members. Next time I go back to NY, I WILL go there again.
Had a great experience here and Have booked this Hotel again because we know we Can depend on the Shuttle service to get My In-laws To the airport and make there flight with the least amount of stress and worry.
This hotel has seen better days. Wallpaper was peeling off. Maid service was hit and miss - one day they only made up one of our beds and another day they didn't leave any towels. You can't sign for room service. Instead, you have to give them a credit card, which they take somewhere and then bring back. Room service dishes are not real plates and silverware, but plastic and cardboard.
Basically a no frills hotel. It wasn't Great, wasn't bad, clean enough. Needs some updating, major plus is FREE parking and they will valet if the lot is full. Breakfast was pretty decent, good variety of items, oatmeal, diy yogurt, hot (rubbery) instant pancake machine, but the crowd can be deep so get up early! Located in a decent area, walkable distance to Penn to catch train to NYC. Overall decent place, not fabulous, but enough to spend your money on a next visit
We stay here for a couple of days, hotel is being remodel, rooms are comfortable and clean, and they have a pretty good breakfast. Parking is included, good deal for what you pay. I will stay here again, very conveniently located it. Nice employees.
This was our choice for a few days' family visit to New York City. It's a great location for traveling into NYC on a budget. It's a 10 minute walk to Newark Penn Station, and the Path trains into Manhattan, and the hotel also runs a Penn Station shuttle every 30 minutes around the clock. The hotel is an old building with a long history. A plaque outside commemorates the four US presidents it has hosted. Now under Best Western's ownership, it retains some of its old character while catering to more of a budget clientele. We found the room comfortable, and the staff friendly. Free parking is always a nice thing to have in a downtown hotel, and was much appreciated. Breakfast had a few hot choices beyond the standard continental breakfast offerings, and was perfectly acceptable, if nothing special. The building, as mentioned, is an old one, and there were continuous elevator problems during our stay. Some of this was due to maintenance work that has hopefully been completed, and it only amounted to a minor inconvenience in an otherwise comfortable and satisfying stay. This is a great bargain for exploring Newark or for making the trip into NYC.
We used this hotel for a one night stopover before flying back to the UK. The hotel is fairly close to Newark Airport and operates a fast convenient shuttle service. The rooms are of good size with everything that you need for a short stay. The hotel has a bar/restaurant which served good food and reasonably priced drinks. The hotel also serves a complimentary breakfast, a bit basic but gives you a good start to the day.The hotel is also close to Penn Station from where you can get trains into New York for about six dollars return. The hotel is in a quiet location with a small park in front.
One of my nicest recent stays. This grand historical hotel has it all going for it and the price was right to boot. If you're in the Newark area this is a must stay. The staff was friendly, the rooms were super clean and updated, and the morning complimentary breakfast topped it all off. I even enjoyed my free shuttle to Newark airport.
I traveled for genealogy research and stayed at the Best Western Robert Treat Hotel. It is filled with history and has been visited by several Presidents and even Einstein! The New Jersey Historical Society is next door, and museums, the NJ Performing Arts Center and access to good restaurants and the local trains are all within walking distance. It was safe to walk in the area during the day. Free, generous breakfast. There is also a shuttle to and from the Newark Airport which was a big help.
The hotel itself may be old, but the room we had on the 7th floor was very modern, very clean and very comfortable. We could see the Manhattan skyline in the distance on the 7th floor. The breakfast area itself was very nice. The breakfast itself was just average. Check-in/check-out was easy. The bathroom was fairly small, yet adequate. Wifi was decent. The beds were comfortable. Parking was free (always a good thing in a big city). For those thinking about booking this hotel, know that the parking is the second "pull-in" on the opposite side of check-in (on Mulberry Street). The hotel is a 10-minute walk to the PATH station that takes you either to Penn Station in NYC or One World Trade Center. I have no red flag complaints about this place and I'd definitely stay here again!
We chose this hotel for its location being close to the Path Rail System. The staff was very helpful and personable, especially since it was our first time in NJ, heading to NYC. Our room was on the 14th floor and we had a great view of NYC in the distance, especially at night. Our room was comfortable and clean and didnt have any issue with our stay at all. We also ordered room service from the restaurant in the lobby and were happy with our choice in expense and taste wise as well. We took the shuttle that the hotel provided to Penn Station, which is just a free, 5 minute shuttle ride.
Bed was not comfortable, pillows were very uncomfortable, no comforter or extra blanket available. Need to replace mattress, replace pillows, add comforter, and have extra blanket and pillows in the closet.
The hotel is quite old The room draw a sensation of dirtiness. Indeed the sheets are dirty and the carpet smells bad. The drape in the bathroom is inefficient to retain the water. The staff is not especially welcoming but they're good and professional (the suttle driver). The free breakfast is quite good and varied
We were recently in the NYC area for a several nights for a series of concerts at Madison Square Garden. In an effort to save some money and to avoid parking our car in Manhattan, I found this hotel that advertised that it was easy to get back and forth to Manhattan. First on the hotel itself. The parking at the hotel is a bit of a challenge. It's a bit difficult to find. You have to drive around the back of the building, and it's not clearly marked. It's basically parking along the side of the hotel building. We have an SUV, and it was a challenge to get through the "lot" and to get into a parking space. The front desk staff was fine, but not overly friendly. When checking in, they provided no information about the hotel, how to get the shuttle to the train station, when the breakfast was, etc. Every time we went to the front desk for something, while they always helped us, they never went out of their way to be helpful. Really did the bare minimum. The best employee we ran into was the shuttle driver on the very first day, but we never saw him again. The hotel itself is fine. They were working on the elevators while we were there, which made it a bit inconvenient, but nothing major. The room was fine. Again, just adequate. It was clean, but none of the furnishings were that impressive. The bed was uncomfortable. I woke up with a sore back every morning. You should also be aware that this is a banquet center. There was always something going on, including a huge dance party of some sort on Saturday night. When we returned to the hotel late Saturday, there was quite a mess. The party was just letting out, and a lot of young people who had clearly been drinking were walking through the back of the hotel and parking. They were quite loud, although we did not find it noisy in our room. Lastly, is the commute into NYC. I picked this hotel because they advertised how convenient it is to get to NYC. First, you have to get to Newark Penn Station. While you can walk (it's probably about 10 or 15 minutes), I would NOT recommend walking late at night. We did that the first night, and it was a little scary. The hotel runs a shuttle every 30 minutes, which was what we did going over to the train station during the day. We ended up taking a cab the other 2 nights when we got back late. Be warned - the cabs do not seem legit - no meters. The first night, they charged us $10 for a 90 second cab ride. We did it, because we didn't want to walk, but it was a joke. As far as getting from Newark Penn Station to NYC - you have 2 options. NJ regional train is a shorter ride, but is more expensive ($5.50 each way), trains don't run as often, and they don't run all night. The other option (which is what we did) is PATH. It's only $2.75 per ride, and you can use the NYC metrocard. To get to 33rd street and the Madison Square Garden/Times Square area, you have to change trains. It's easy to do, but be aware that it will take you 45 - 60 minutes on the train. When you are leaving the city after a concert at 1:00 a.m., a 60 minute trip back to the hotel is not very appealing. All in all, this is a cheaper option to staying in Manhattan, but it definitely has its downsides.
We chose this hotel because it was more economical to stay in NJ than NYC, they had free parking and it had a free shuttle to the PATH at Penn Station. Upon arriving, we could barely get into the parking lot and the Parking Attendant was gruff and acted as if we were interrupting his day. Check-in was easy enough and the front staff was friendly, but they weren't very helpful when we had questions regarding taking the train into NYC and basically threw a pamphlet at us to figure it out. The room was ok...kind of small, but it was clean and served its purpose. The shuttle to Penn Station in the morning was fine, but at night it was worthless. After very long and busy days running around NYC, we were tired and just wanted to be back at the hotel. When we arrived at Penn Station in the evening, we would call the front desk to find out when the shuttle would arrive. One night it was a 30 minute wait and the second night it was supposed to be there in 10 minutes, but it was more like 20 minutes. When it did arrive, it was full and we couldn't even get on it. Needless to say, we took a taxi back to the hotel on both nights. You really don't want to hang around the station too long in the evening and even though the hotel is about 4 blocks away, you do not want to be walking in the area at night. They do have a patio type area and the last night of our stay my husband and I were out there relaxing a bit when one of the hotel workers was on her phone having a very loud "discussion" with someone. Very unprofessional!!!! Do this on your own time and NOT at your place of employment where hotel guests can hear you! On a bright note, the couple that works in the lobby snack shop were so nice! They were the highlight of our trip. Such a sweet couple! I highly doubt we would ever stay here again. We try to stay in Best Western hotels wherever we go, but not in Newark. We'll stay somewhere else.
The hotel is conveniently located close to the airport and the Newark Penn Station. good facilities and a good trade-off price/quality. We also experienced a good service from the hotel when we gave the address of the hotel to pick-up a parcel, when we were not lodged there. Good point!
Room was clean and tidy, but could do with a renovation. Hotel lifts were under repair, this had to use those of the neighboring office building. Not a big issue, however lifts very much occupied with office staff, and had to take final flight of stairs to hotel lobby / entrance which sucked with my luggage and a foot injury... Neighbourhood where the hotel is located is clearly 'not the best'. Hotel shuttle from and to Newark airport worked well for me. So this is a highlight.
Stayed at the Robert Treat Hotel in Newark, NJ.. This historic hotel is conveniently located near the NJ Historical Society (next door), the NJ Performing Arts Center (across the street) and the metro-link station about 2 blocks away and the NJ Museum. As a single woman traveling alone for genealogical research I felt very safe in this hotel and loved their many historical references about presidential visits, Einstein, and while I was there, the King and Queen of Nigeria and their entourage were there as well. It was easy to use the metrolink and train to travel to the historical village of Woodbridge about 12 miles away. Breakfast was generous and there were newspapers, magazines and TV in the breakfast room with the best hot egg and sausage sandwiches! The shuttle drivers pick up and take you to the hotel which is a great help. The shows at the NJPAC are excellent, so check that out for great entertainment just across the street.
Hotel is a little dated, but the room was nice...pretty clean. Just off the elevators but no additional noise. Check it was quick, but one of our keys didn't work. Stood at the front desk a few minutes while staff had a conversation before I was helped. Nice breakfast downstairs, with an excercise room and a business center. PATH train into the city is about a 10 minute walk, hotel offers a shuttle. Parking is ridiculous...alley with spots diagonally. Definitely a challenge even for smaller cars. Stayed two nights...would probably stay again but don't want to deal with parking again. New car has a nice long scratch on the trunk...probably from someone lugging their suitcases behind the parking spots. Across the street from a small park, and the New Jersey Performing Arts Center is down the street. Some decent food options nearby.
We only stayed over night for a concert, but we were very comfortable. We previously stayed here in 2014 and I didn't really like it. But the room we stayed in this time was really nice. Room 803 has a nice king sized comfy bed. Ceiling to floor mirrors, 42 in wall TV and a mini fridge. The bathroom is small, andnthe water pressure is low, but the tub is nice and deep. Carpet also seems to have been replaced. Variety to choose from in breakfast. Nice eating area with a television. Snack stand as well. Nice sized ball rooms..Parking is tight, and the carpet in the ball room area needs to be replaced because it smells and they should also put automatic doors in the ballroom entrance area. Other than that, it's a nice hotel.
Overall, a pretty good stay. However, the water pressure is non-existent and even women the hot water is turned all the way got, it's not much warmer than room temperature water. Free shuttle to Newark Penn Station.
I recently stayed at this hotel while participating at a conference at Rutgers-Newark. This was the conference hotel and I was glad I decided to stay there. The room was clean, bed was comfortable. The staff was all courteous and let me park my car before I checked in and leave it there after check out so that I could attend the full conference. The breakfast was excellent. I have never seen an automated pancake making machine before. There was yogurt, toast, muffins, juice, soy milk, cereal, fruit, pancakes, breakfast sandwiches and more. The one thing to be aware of is that both sides of the breakfast room have food. I entered and thought the first bar was it (which would have been enough, truth be told), but went to sit on the other side and found more food. The fitness center was also more than most hotels I have stayed in. Free weights and multiple cardio machines. A great experience. Free wifi and parking were also major plusses. A great experience.
We were pleasantly surprised about the high quality of this hotel. The bed was very comfortable (most essential element of any hotel). The location was good - close to EWR and walkable to a few attractions. The breakfast was excellent w/ a wide variety of items to choose. The staff at breakfast were very helpful, warm, friendly - made us feel very welcomed! Mahalo for a good stay. ALOHA!
For the one night I was there, the bed was very comfortable. The pillow was excellent. The cable channels were a bit confusing but I was there to rest. The front desk was very accommodating and assisted to hold safe my luggage. It was quiet. The air conditioning was a bit unusual as the room was a bit warm when I arrived. It took several hours for the room to get comfortable. Still not sure how the thermostat was supposed to work. M the ac didn't seem to come on right away.
We stayed at this hotel for a single night before our cruise left the next day. We checked in after midnight and there was an event raging downstairs. While the room was adequate the walls were so thin we were woken throughout the night by what we assume were guest of the event downstairs yelling, laughing and fighting in the hallway and room next door. When we got to our room there was a notice saying the phone was not working due to "upgrades". Would have been nice to have been told that on checking in as it sounds like not all rooms were affected. As it was so late we just decided to let it go though felt a little worried when all the noise started outside our room. The breakfast was fine, what you'd expect for one included with a hotel room. The seating is by far inadequate for the number of people trying to eat breakfast. We would not stay here again.
The hotel is conveniently located in the downtown area of Newark within easy walking distance to the trains and buses. The hotel offers a shuttle service and is located somewhat near the airport (which can also be reached by using the train).
Another fantastic hotel that I have visited. The main lobby is lovely and open with details on departures from Newark Liberty Airport so you are sure to get there in plenty of time with there free shuttle. The shop in there is run by a lovely couple who are always up for a chat. The restaurant is fantastic and the food is of excellent quality. The rooms are also of a good standard. You are also just around the corner from Newark Penn Station who's is a $5 return train ticket to Manhattan.
Good value if looking to be near New York City transportation. Walk or shuttle to Newark station. Free parking and breakfast. Located across from NJPAC. Rooms were very dated and showed their years. Wasn't dirty just old. We were only there to sleep and commute to the city, served its purpose.
First parking is very difficult here. If we had a bigger car it would've been a problem. 2. The rooms were outdated and the bathrooms are very awkward. There is a ledge going up into the bathroom and I stubbed my tough a ton of times. 3. THE AIR NEVER WORKED. We had it set very very low and it never got cool, which of course makes it very difficult to sleep. 4. There were a ton of people smoking in our non smoking hallway so you could smell it as soon as you walked out of the elevator. P.S. Don't eat at the restaurant here either. No one liked the food they got.
Front desk staff were not friendly upon check-in. Requested room close to the elevators, or on a lower level since spouse is handicapped. We received a room on the 14th floor, down the hall and only "1" elevator was working. Upon entry room was very cold. Turned on the Heat and waited... "Heater was only blowing COLD AIR." Attempted to call front desk...PHONES WERE NOT WORKING. Used my cell phone to call hotel. Informed them of the situation and was told..."None of the phones were working, if anything was needed come to the front desk." Also informed them of the HEAT SITUATION and was told "the heat is off for the season." Mind you it was 48 degrees outside and still daytime. Temperature at night was going to drop. Told they would bring us extra blankets, WHICH THEY NEVER DID ! WILL NOT STAY AT THIS ESTABLISHMENT AGAIN :(
I chose this hotel because of the good reviews and its close proximity to the Newark Penn Station and the free shuttle to the Newark Liberty Airport and the Newark Penn Station. The location is about a 10 - 15 minute walk from the Penn Station. It is in a good location, well lit, and has enough foot traffic around it. There were some attractions around it, even though we didn't visit them. The rooms were a bit on the crammed side. The bathrooms were very small. But I guess that's expected from a hotel in Newark. Service was good. The continental breakfast was decent. Wifi was free and signals were strong. The shuttle that took us to the airport and the train station ran on time!! THE ONLY GRIPE I HAVE is that the phone line NEVER worked when we called the hotel to pick us up from the Penn station. First they told us the phone lines were down. Then they told us they only had one line and couldnt pick up the phone if they were busy. Therefore, we had to end up walking on our way back from the Penn Station during all two days. However, whenever I did call the hotel from outside the Penn Station, the line worked.
My company booked this hotel as it was a package discount for a conference. The room had paperthin walls and I heard all conversations from my neighbors next door as well as the drunk lady in the hallway at 3am. I had very poor sleep and would not stay here again.
Came into Newark overnight for a graduation. Parking very tight. Front desk was pleasant and check in was very easy. We were on the 10th floor, no big deal except one of the 2 elevators broke down immediately after we got into the room. Room was clean and appeared to be recently renovated. The in room phones were out of order, and judging by a note in another parties room, have been for a few days now. So I guess there is no calling room service. We couldn't eat in the restaurant, or get a drink from the bar because it was closed for a private party. Why discriminate against the other guest, this place has banquet rooms . Closest place within walking distance in 7-10 minutes away, did I mention this is Newark NJ ? The ice machine on our floor was out of order so I had to go down one floor. The should remove the word "Best" from the name and just call it "The Western".
Parking Attendants were rude, insulting, & unprofessional. This put an overall damper on my trip. Have not received a reply after leaving several voice messages for the General Manager about this situaition.
A short PATH or NJ Transit ride to New York City, the Robert Treat Best Western has decent rooms, a fitness center, free internet and the best breakfast buffet included without additional charge. And the NJ Performing Arts Center is right across the street. Try it; you'll like it!
Sloppy start: reservations were made for 4 persons but towels, coffee, water and everything else was 3 items only. The coffeemaker didn't have the tray to hold the coffeepad and the bathroom hairdryer was broken. After complaining they brought additional towels, soaps, water and a replacement padholder for the coffeemaker. A room for 4 had very little space for luggage and only two chairs were provided. None of this is a very big problem if you're just there for sleeping. If you aren't then it's more of an issue. Cleanliness and condition of the room rates a 5 on a scale of 1-10. In the bathroom there were loose tiles, -kapotte voegen- and stains on the walls. Next to the bed I found the remains of a cigar butte. Breakfast was okay, you get what you pay for. Hot eggs, miniburgers or mini-eggsandwiches, regular toast, muffins and the like and six kinds of cerials. Plenty of choice in drinks, coffee and variants (provided the machine works, which it only did one of the three days), 4 kinds of fruit juice. The only problem concerning breakfast was the lack of attention by the staff and the low seating capacity. Only 3 fullsize tables and a couple of smaller “bar”tables. When things were dropped and coffeemachines broke down staff just continued to chat with eachother and doing nothing – customerrelated, except for wishing you a very good day. Overall I would give it a 6 on a scale of 1-10. Even if it is just a 3-star hotel, some things need to be done right like cleaning and repairing broken thing. Positive was the (free) wifi-availability, clean and (for a 3-star hotel) excellent gym and free usage of the safe.
This hotel is not bad at all. If you have a car, you can park on their lot for free. This hotel is very close to the Newark Penn Station that allows you to go into NYC for $2-$5 depending on which train you take. The hotel has a shuttle that takes you to the train station. PLEASE DO NOT DEPEND ON THEM PICKING YOU UP FROM THE NEWARK PENN STATION. I took a cab every night to the hotel getting in from NYC. The room was comfortable. The bathroom was very small but the room was not bad.
Location is awesome and staff was accommodating. The rooms were clean and well-appointed. The fitness room was amazing for a hotel as I had not ever experienced a midscale hotel with so many different pieces of equipment; a stepper, bike, 2 treadmills, rower and weight bench. Huge area for gatherings if in large groups.
If you are looking for a hotel that provides excellent value, service and is a great launch site to travel in and out of NYC then this is the place to go. The price is right and with a free shuttle back and forth to the PATH station that can take you up to 33rd street or down to the World Trade Center you could not ask for a more convenient way to spend time in the Big Apple. Breakfast is free with your stay and there is parking on site as well. Make a reservation now and take the whole family
I had a delightful experience in this hotel. I was taken on a nostalgic journey during my brief stay. I loved the history and the class of this hotel. The bonus was that the NJPAC was just a stone's through away! Great place!
I original booked a couple of days because the venue I was visiting was across the hotel. However, service and the location encouraged me stay for the rest of the week I was in town. Breakfast is very good and parking was never an issue. The rooms were a little small but other then that in definitely will return.
hotel was very clean really nice people only problem i had was bus took us to the train station we was told to call when we came back when we did they left ud waiting at the train station for about an hour at night wasnt the best!!!
Room had strong odor, air conditioner did not work, bathroom fan did not work, lighting did not work. Changed rooms but same problem. Heard two other guests complain of the same problems. Computer out of order during check out.
From Check- in, to the paegant, and shuttle service, My band felt at home and welcomed. Being from Baton Rouge, La., we are accustomed to a certain type of hospitality and we were astonished at the OUTSTANDING service provided by the hotel staff. They treated us like royalty and we absolutely felt at home the entire time. Kudos to Miss Theresa Randolph for an amazing pageant. She is truly the definition of elegance and class. The business center was available 24/7 so I was able to make the necessary connection I needed to make. I cannot thank our shuttle driver enough. He made sure we got to our destination in an expedient and safe manor. On Behalf of the Last Ripp Brass Band, thank you for an amazing first time in Newark, NJ and the northeast as a whole. We will definitely be back, What a 5 star experience we had with you all!!! - Shelton A Berry CEO Last Ripp Brass Band, LLC
The staff was terrific and helpful and pleasant -always had a smile for you and a good morning or ask how everything was going...There were awesome!! The hotel is beautiful, and very clean, the restaurant was delicious and so wasnt there breakfast. Lots to choice from. Definately A++ in my book!
We booked into this Hotel for a long weekend, to attend a Concert in New York. I do like the hotel, however, there were a few issues. The wifi was a joke, on 14th floor, and to say the Internet was weak, and intermitant, at best. The "air conditioning" would only pump out hot air. The front desk told me that the air con would only cool rooms when it got hot outside... Nice that Best Western knows what temp ALL their guests like, NOT....had to sleep with windows open, and enjoy the night time noise, alarms and two tones. The gym, never had towels, or tissue, or cold water. Each floor has vending machines, had to visit 4 floors to find a machine with drinks in, and accept the money. Having said all of this, I enjoyed our stay, just occasionally annoyed me..,..
The love is there!! Just go there and you will be amazed!!!! The place is clean. Freindly Staff ALWAYS! The carpet is fresh and beautiful, there's complimentary breakfast, comfortable beds, there's VIP transportation for people who needs to travel to and from the airport, its a place to with many different areas to take photos while enjoying the great environment. Dont hesitate you will absolutely love this place and be happy to always come back to.
Visit the breakfast bar. Julia is an absolute pleasure and starts your day in the very best way...with a smile. The hotel offers good value for the money and is an easy train from Penn to Penn. The decor is tired but clean.
Reasonably priced, this renovated 4-star hotel on Military Park is next to NJPAC, good restaurants and other attractions, but only just within walking distance of Penn Station and The Prudential. Good service and nice surroundings, but, as with anywhere in Newark, be security-conscious.
My stay was ok. Check in and Check out was smooth, no issue there. My only concern was the area where it's located. Downtown Newark is kinda scary at night. I went for a concert at the Prudential center and prior to staying there I had ask what is the distance and the rep told me its next door. Well it's about a 7 to 12 minute walk which isn't bad but due to the area and I was alone at night I would most certainly not recommend it. Room was clean so the hotel staff was pleasant.
Took 3 phone calls and an hour to get the shuttle driver to pick us up at the airport, and when he finally came there was no explanation for the delay (it's a 10 minute ride from the hotel, and this was after midnight.) For those of you using that shuttle to get to the hotel, please note that depending on the gate you come into, you may have to take the monorail to get picked up. Drivers only pick up at one terminal, not at each one. (Our wait had nothing to do with that issue, FYI) On another note, the Newark Airport was remarkably well staffed with friendly, helpful assistance for that time of night. The hotel is an economical choice for seeing New York City, which was our purpose for the stay. We took the commuter light rail into the city and back, and it was only a 10-15 minute walk from the hotel to the station (I'm reading here that the shuttle will take you there, too, but after our experience the night before we wouldn't have bothered anyway). Because it was a weekday, the trains ran every few minutes and were packed, and the traffic right there in front of the station was crazy - cross streets carefully. Would probably stay again, but wouldn't count on the shuttle for anything.
The Trent hotel in right in the middle of the Newark area sights. the Prudential center and NJPAC are within walking distance. The hotel does need an update but the overall comfort was worth the price.
The hotel personnel were wonderful from the owner to the staff. A clean, comfortable and customer orientated hotel. The hotel is located in a great, safe location. Shuttle service to and from Penn station and the Airport. I rate this hotel as Excellent, the Maize Restaurant however was a different story. It looked so nice with tables set gracefully and a professional Maitre d. HOWEVER I would suggest you not waste your money on the food. I asked if the shrimp and fish were fresh and the Maitre D said yes, so I ordered a fried fish platter. Being from the Alabama Gulf Coast I should have known better. The three shrimp, one piece of fish, three scallops, three mushrooms and some zucchini was fried in the exact same batter with no seasoning. The shrimp were not fresh and very dry and tough. The fish was so bad it tasted spoiled. Scallops had the same heavy batter that was falling off and the scallops were like a jello mold. Mushrooms were not bad. The food is very expensive and very bad. Half the time, the manager or owner was yelling very loudly at the Maitre D and another staff member. Very disturbing and uncalled for. I also looked in the restaurant around 8pm and no one was there then either. I can see why.....wish some one would have advised me.
My experience was not pleasant! My checkout experience was horrible. I had to look for my own car. Upon finding it, the attendant was smoking and transferred smoke to my car. I would not recommend this place at all.
Have stayed at this hotel twice. 4 min walk to Pen station to take the train into New York. 5 min walk to the Prudencial center where the New Jersey Devils play. (Awesome arena) Hotel is great, both time have stayed there for under $100 a night, very reasonable way to see New York without the expensive hotel cost. They offer free parking on site, free wifi, and continental breakfast is included. Hotel rooms are all updated and very clean! Will definitely stay again!
...messing up my reservation when I called. Because I was part of a conference, I had to call it in and the individual who took my call got it wrong. Also, there were things broken in my room, like the ironing board and dresser drawer that would not close. Other than these things, the room was immaculately CLEAN and the breakfast quite good.
I had a very pleasant and nice stay at the Robert Treat Hotel in NJ. The shuttle was very convenient and takes you back and for to the airport and Penn Station as well. The shuttle driver named Rudy was very nice but then again so was all the drivers. The hotel is a good location especially for those whom want to travel back and forth from NJ into NYC. I will stay again and shall continue to inform others of this hotel.
I.ve stayed at this hotel a number of times over the last 10 years and have mixed reviews. I stay here as it.s a cheaper alternative to the ridiculously overpriced hotels in Manhattan. The same quality /size in Manhattan would be around 150% more and that.s a hell of a lot when you travel by yourself. I stayed here for 3 nights recently. I always request a high room. I was given a room at the end of the corridor. That.s great as I only had one room next to me. Once I got used to the ridiculous noise from the hallway or above (drinks machines in hallway or air con) I finally drifted off to sleep but the noise on the last night was unbearable, I got no sleep and that.s with wearing earplugs. I really do not know how other people can sleep with the noise?????? Also, The morning I was leaving, it didn't matter to me anyway but anyone who does like their sleep and can sleep, would not liked to have been woken by workmen? above, It seemed they were possibly refurbishing rooms, I could hear banging around 7.30am. I will definitely stay again though as it.s good value and you get basic breakfast included and although noisy, every hotel I stay in around the world is noisy. The beds are comfy and rooms comfy too. You also get 2 very small complimentary bottles of water which is rare in most hotels.
Poor customer service on very basic things. Security sleep at booth. Front desk refused to answer phone at 2am this morning. Called three times for a blanket as none was provided on initial check in and was never given one. I would never stay here again and wouldn't recommend anyone to stay here either.
the only reason I stayed at this hotel was because it was where my classes were being held. one closet door did not slide at all! only heat in the room. Have NEVER stayed at a hotel where I couldn't have heat or A/C. I had to have the window opened all night at 32 degrees outside to cool off the room and get air flowing. Anad, for safety reasons it was horrible because I was on the 9th floor and the window opened wide enough for this full grown adult to fit through. IMAGINE a child being able to get out that window and tragically fall to their death!!! AND, every time I used the hair dryer in the bathroom I would lose all power in their and had to wait 5 minutes for everything to come back on. The room and even the bedding smelled of stale old cigarette smoke. The vending machines on at least 5 floors showed "sold out" And last but not least the parking was horrendous!!!! I have also recommended that my company not use this hotel/conference center in the future.
Even though the stay is always great, I wish they would think about putting microwaves in the rooms. or at least some of them because when its hybernation time, some of us want to stay inside as much as possible
If you just come from NYC and you have a flight out from Newark then you might need a hotel at that god-forgotten town. At the airport we were approached by one of the hotels´s drivers. The offer seemed to be good. A high-quality hotel where 3 US Presidents have resided, incl. breakfast and transport for about 90 Usd. When we got there we faced a spotless high building with spacious proportions. The room was bright and big and everything seemed to be nice - unless we slowly noticed that nothing in the hotel was really working. The restaurants were closed, no bar, no money-change - you could not even get a piece of bread there. Going outside the building you also had to face the fact that there was absolutely nothing. Not even one restaurant in a distance. Finally the hotel driver drove us downtown Newark and dropped us - with promising to fetch us again when we call - because the area was described a bit dangerous. But Newark was only similar depressing - one restaurant was open and they served greasy and very unhealthy food but the people there seemed to be used to it. After we´ve eaten we called the hotel for to fetch us from this place. In fact we waited for more than 1 hour outside. He never came - finally we found a taxi. Back at the hotel we complained but the people at the reception told us that they do not have any mobile number of their drivers..... The breakfast was ok but greasy as well. A weird place in an area where all the progress seems to pass by. Nevertheless - an experience !
My boyfriend and I traveled up to Newark to attend a hockey game at the Prudential Center recently and stayed at the Best Western. The hotel is only a few blocks from Penn Station, where our bus dropped us off. (The transit cops who pointed us in the direction were rather concerned about us walking late at night, but we're DC residents and familiar with urban environments.) I didn't see much of the lobby beyond the check-in desk; it was late, and we wanted to get to bed, so we went straight to our room. The room was your basic hotel room--bed, desk, bathroom with a few toiletries, etc., but the bed was very comfortable. The hotel offers a free breakfast--a selection of cereals, milk, juices, pancake mix and a griddle, bagels and spreads, muffins, and the like. One thing I appreciate is that they offer breakfast until 11:00 a.m. Most hotels stop serving breakfast around 9:00 or 10:00. The breakfast buffet is split between two rooms, so I had to do a bit of back-and-forth to get a bagel, some peanut butter, a banana, and utensils. There was plenty of seating, and there are USB ports and outlets at some of the tables in the guest lounge. If you're so inclined, it also has a business center and a fitness room. If you're staying on the weekend, keep in mind it is a downtown location, and restaurants nearby will likely be closed. Given our circumstances, it wasn't a big deal (the game was an early afternoon event), but if you're hoping for a nice weekend, you may want to keep that in mind. If you're going to an event at the Prudential Center, it's maybe a 15-minute walk away. It's not a place I'd stay for a romantic weekend, but if I were there overnight for an event, it's a fairly inexpensive place (especially if you prepay for your room).
Excellent hotel for visiting Newark especially if going to the Prudential Centre for a concert/sports as it is only a five minute walk away. Free parking, good breakfast, friendly staff and would stay again if in the area
Very, Very, Clean - Front desk people in need of customer service training. I arrived at 3:20, 20 minutes after my check in time to be told my room wasn't ready. The people who arrived after me were given a room. Expressed my disappointment & check my bags since I had transportation waiting. Got back to the hotel after 5pm & had to wait another 10 min to get my bag. At 3:40am I was awaken to a couple fighting, thought it would simmer down it did not. Called the front desk and attempted to turn up my TV remote wasn't working. After 2 attempts I finally got a working remote somewhere around 4:30am. As I am putting on my shoes at 2 minutes past check out the maid attempts to bum rush the door. Then as I am putting on my jacket the front desk is calling to confirm my check out. Each time I voiced my complaint the front desk looked at me like I was an alien. Had someone attempted to accommodate my concerns this would have been a great location to hang out again.
I needed a place to stay in Newark that was close to the Rutgers campus, and the Best Western Plus Robert Treat Hotel fit that requirement. I don't travel to the East Coast very much so I don't have much experience in assessing value, but the price seemed quite reasonable. I arrived very late (~1 am), so there was no wait to check-in. I received a room right next to the elevator on the 11th floor. To my delight, the gym was open 24/7 with keycard entry. After a long flight from the Pacific Northwest, I was restless and needed to go for a short run. The gym was spacious, about three or four times the size of ones in a typical non-resort hotel. It was large enough to hold two flatscreen TVs. There were three treadmills, an elliptical, several stationary bikes, free weights, and one of those large weightlifting machines with stations facing in four directions for upper body and lower body workouts. The only slight negative was that one of the treadmills had a defective sensor, because every minute or so, it would display "No user detected." I mean, I'm kind of lean from running a lot, but I don't weigh so little that a treadmill should have trouble detecting me! Anyway, it wasn't a big deal because all I had to do was hit the "continue" button, but still.... My room, being next to the elevator, was oddly shaped, with a 10 foot long entry hallway into a somewhat cramped bedroom, and then an efficient bathroom around the corner. I think the odd shape is unusual and exists only for the room numbers ending in "01." About that.... it was quite noisy all night because of the elevators. Granted, I tend to be a light sleeper, but I would strongly recommend asking for a different room if you get one next to the elevator. Breakfast had pretty good hours, lasting until 10 am. It was billed as a continental breakfast, which I usually understand to mean baked goods, maybe fruit, etc. Here, in addition to those, the breakfast included make-your-own-pancakes. Breakfast is served in a lounge on the same level as the gym, with two rooms (one with TV, one without), plenty of newspapers, and a selection of magazines. Finally, there is a hotel shuttle to get to the airport.
Nice hotel for the price close to train stations to new York fairly easy.... close to airports... only thing I hated is when I did the reservation it said free pickup from airport well I get there and I go to the place where they pick you up ...and I didn't see them .. I call them and they told me that they don't go to that airport. So we had to get a limo 110 dollars and another 110 to go...
And it's not like you need to be on your laptop and iPhone the whole time. But when u have a couple things to get done, and the wifi just sucks so f'n bad, you start to think....should I mention this in a review? Seriously, the wifi is a joke. Don't bother with it. On the other hand, Rooms are great, they have a driver service to get you almost wherever, the breakfast is top notch. It's really a nice spot. I'd stay again. It's only a 5 minute walk from the prudential centre. All I can complain is their lame wifi. It's bad. Maybe they'll do something about it. Hint hint
Good Hotel. Downtown Newark. Access to Trains and Buses. Close to Airport. Room was clean and comfortable. Had a good view of Manhattan from my room. Staff is very friendly. Bathroom is a little small but I was able to manage. Needs to add Microwave Ovens to Room. At times, it could be difficult to find a parking spot especially on the weekends. All-in-all, the experience at the Robert Treat has been good.
First of all, it's in Newark. Secondly, after checking in and getting up to my floor, the whole floor reeked of marijuana, including the smell of it in my room. The room had ripped and torn carpet, sheets were questionable, shower head was falling off the wall, the shower curtain was stained and torn. Hotel bar had poor service and overpriced drinks. Hotel "business" center had one very slow computer and a printer without any ink toner in it. The only reason I'm giving it 2 stars is that there was free parking. One perk in this travesty of a hotel. Thankfully I was only there for a night and didn't pay full price.
Very clean, comfortable hotel with good free hearty breakfasts whether full or light one desired. Staff very friendly and helpful including re tours. Free shuttle service was wonderful. Every half hour from hotel to Newark Penn Station or airport.And on return you just rung hotel for bus to collect you . Only disappointment was hotel shop which was minuscule and limited in food it sold and practically no souvenirs. Restaurant food in evening not fantastic but bar food,when available, was better. As theatre goers use restaurant sometimes busy early evening. Plenty of places to eat near hotel.Lobby is it huge but few seats available.
Our room was a good sized double with a comfortable bed good quality linen. The room was very clean and the bathroom was of a good standard with a bath. There was bottled water provided in the cost of the room along with coffe making facilities. The restaurant was excellent and the food was fantastic. There are some Portuguese specialities, all at very resonable prices. We stayed here after our flight was delayed we were able to get on the free shuttle bus that runs to and from the airport which was perfect. And only 10 mins away. There is also a shuttle service to the train station which will get you to Manhattan in around 15 mins. Excellent value.
Most people will tell you to stay near the airport if you are staying in Newark. Stay here instead. The hotel has some history and is in a great location with NJPAC right next door and Newark Pennstation 11 minute walk away. Staff was very nice.
We stayed here for 4 nights as we planned to visit NYC over the Christmas Holidays but didn't want to pay for an expensive NYC hotel - BW Robert Treat gives you the same quality for less than half the price (We paid average $105 per night). They have a free shuttle to/from the EWR airport (comes half-hourly) which is very handy. Our driver Ramon was very full of information on the drive from the airport to the hotel. Room we had was nice, quiet and no complaints. Everything worked and we were very comfortable in a nice king sized bed. A safe and fridge is included in the room. Breakfast is offered daily however it does get quite crowded. This possibly was just because we stayed at a busy time of year. Some mornings it was a bit of a struggle to find somewhere to sit. The breakfast is good with plenty to choose from. Walking distance to Newark Penn Station and the Newark Light Rail (which connects to Penn Station if you don't want to walk the several blocks at night time). From Penn Station you can catch the NJ Transit (to NY Penn Station) or the PATH Train (To WTC). We also walked to Prudential Center for a hockey game and felt safe walking the area at night. NJPAC is also just down the block. There is also several pizza places and chinese places that will deliver food to the hotel late at night and the food we had was pretty good. This is a great hotel and our experience was very positive.
Pluses: Location, Location, Location -- very convenient to several Newark attractions, but most importantly for me to NJ Performing Arts Center Front Desk Staff -- Friendly, helpful and efficient Elevators -- When I saw only two cars for a 15 story hotel I thought, "This isn't going to be good." But service was always prompt (we were there on a Friday night) Space -- Our room was a decent size for an urban hotel Free parking -- but very tight and hard to negotiate parking spaces. When we drove in an attendant pointed and said, "You can park on the left or the right." Easier said than done. Comfy bed and pillows Minuses -- Most of the minuses are what car reviewers call "sample defects", things that were wrong with our room that might not be applicable to others. Thermostat -- Noisy, and didn't work well. Kept switching the heat on and off. Then it finally turned it on for good and the room became sweltering. I finally figured out how to turn it off altogether, and I opened a window and the room door for some cross ventilation The bathroom light went out on us, making it very difficult to lave, bathe and shave. It did finally come on, but once it did we didn't dare turn it off. The electrical outlet in the bathroom was completely dead (and wouldn't reset). One next to the bed was malformed and wouldn't hold a plug. Peeling paint on the bathroom cieling. So the bad cancels out the good and the hotel gets a middling score. If the room had been in better shape this would have been a four- or five-star review.
1. The room was hot and the staff told me that I would just have to endure. 2. TV did not work. When front desk was notified, as an appeasement, they sent up a guy who had no more knowledge of the TV than to use the remote to cut it on and off. The guy said it was the remote and said that he would be back. He never returned. 3. The city of Newark is a filthy city litter-wise. However, the front of the hotel can in itself can be policed at least once a day. Their was litter in front of the hotel. I am a Bestwestern Rewards member. I considered moving to another Bestwestern hotel in the area. Unfortunately, TripAdvisor entries rated them lower than this hotel.
My family and I stayed at this hotel for 4 nights in October. I wanted to find a place that was close to public transportation and easy to get into NYC for a visit. Driving to NYC is not an option - the traffic is insane, tolls and parking which only 3 hours cost us $50. This hotel is good. The day we arrived there was an event there and they were kind enough to find us a parking spot so we could check-in. We have a 3 year old daughter, her stroller, 2 big suit cases and 3 bags to carry. That was really helpful and 2 thumbs up for the hotel. Because we were going to be driving to Pennsylvania and back to NJ we only use public transportation once. That was fine. Walked over to the train station from the hotel. All was done during the day as we weren't sure if the area would be safe at night, but looking back it seems like it might be just fine. We left our hotel to the train station about 10am and returned close to 4pm. The way we did it was we took the train to NYC Penn Station, then the subway from there. We purchased a ticket for our 3 year old and found out she didn't need one. Unfortunately, the ticket cannot be refunded so take note of that. The hotel itself was clean, the room was spacious enough for the 3 of us, but at times seemed a bit crowded. It had a mini fridge which was convenient and overall I give the staff an A+ for customer service. If and when we had a question they were very helpful. We had the continental breakfast 3 out of 4 days and it was perfect. They had boiled eggs, waffles, breads, muffins, cereal, coffee, juices, some fruit. Just enough for what one needs in the morning, quick and easy. Even my 3 year old who can be picky at times was able to eat from their selections and be happy. Happy baby makes everyone else happy as well. I recommend this hotel for families, the location, price, cleanliness, and customer service.
Stayed at this Best Western because of close proximity to Newark Penn Station. Shuttle to Penn was a plus. BUT, front desk staff was not friendly or helpful. Our room phones did not work and surly staff at front desk really didn't care. We were finally moved to another room. Cable channels all had interference. Wet carpet in first room (spilled coffee?). Pricey restaurant.
The hotel has a very good location close to tube train and Penn station is just 1 mile from here. There are lots of restarunts and shopping area around. The hotel offers complimentary pick and drop to Newark Liberty Airport and Penn Station, NJ. The breakfast, wifi, rooms is all excellent here. Nothing to complain.
Very convenient to downtown shopping area where you could walk. Also was in walking distance to Prudential Center. Didn't want to drive my car at all and it worked out perfect. The continental breakfast was really good with a variety of breakfast items.
I had an overnight stay for a holiday event. The free parking and low AAA rate made this an exceptional value. The location is central to Penn Station, NJ PAC and easily accessible to major downtown businesses. It's safe, the parking is monitored 24 hours a day and the staff is very nice and efficient.
We stayed for 1 night, and used the shuttle from Newark airport (which pick up at P4, which the airtrain will take you to). The shuttle is supposed to leave on the half hour, but our driver waited to see if there were more passengers coming. He was a bit more forward than we are used to, asking in a rude way why we had not heard him announcing the hotel's name inside the airport (since we were waiting outside next to the shuttle) After arriving at the hotel, we were given a room on the 7th floor. It was clean, and had everything we needed. The washrooms was small, but fine for the night. The main issue we had was with our safety. There apparently was a conflict with someone from inside the hotel dumping water, and using racial slurs on a man outside the hotel. As we were returning to the hotel, the man from outside, who was not a guest at the hotel, rushed into our elevator and ended up getting off at our floor, since that is the one he felt the person was staying on that dumped the water. After getting off the elevator, luckily he went the other direction. There is a desk that says "security" outside the elevator bank, but at 11 pm at night, it was not staffed. Breakfast the next morning was pretty good. Make your own pancakes, hot oatmeal, bananas, and the other staples breakfast items were available. We went to a hockey game at the Prudential Center, which is within walking distance.
We enjoyed our 8 night stay. The hotel was chosen because of its proximity to a family wedding nearby but also its ease in getting to/from New York. We were not disappointed with our choice. The shuttle bus ran to time and overall the hotel was a very pleasant place to stay. The two slight grumbles concern the eating venues. The breakfast room is small for the hotel size so it might not always be possible to get a seat at peak times. When this happened I did notice guests taking buffet food out presumably to eat in their room. The restaurant for us was disappointing. Whilst the food was fine it was not easy to get a table early on. We had to wait till after 8 pm the two occasions we used it. After that we chose to eat out. I suppose the moral is to book if you want to eat early.
If you have an overnight layover from EWR in NYC, it is a great choice because they have a transportation service to and from the airport and to and from Newark Penn Station (the latter is also walking distance from the hotel). This means that you can get to Manhattan cheaply and easily. Helpful staff. Cosy lounge with good breakfast. Very comfy beds and hot shower. Happy with my stay. ??
The hotel is downtown overlooking the Military Park and the NJ Center for the Performing Arts so in a way very well positioned. It has a nice foyer and waiting area but the staff is slow and busy laughing and chatting with each other. This was our second time at the hotel. Our room was on the 14th floor and we had a magnificent view. The bed was nice and comfortable and the bathroom was clean and well kept. The breakfast was included, but could have been better. It was hot but the sausage and cheese sandwich tasted cheap. Fatty stuff--- there could have been more healthy options though the oatmeal was welcome. Discovered that many greats have stayed at the hotel including Albert Einstein. Appreciated the shuttle service which was prompt. There were regular airport pickups and drops as well as the one to the Penn train station which was convenient for us. Service could be better. Starbucks and other restaurants were walking distance.
It took 1.5 hours for the shuttle to pick us up from the airport, with no explanation why (we spoke to the desk twice while waiting and were put on hold). The bathroom design was the strangest I've seen - the TP was mounted on the wall directly beside the toilet. You had to sit at an angle or the TP roll was in your armpit. Windows and mirrors had not been cleaned for a while... Positives would be the walking distance to Prudential arena and the Newark Penn train station
Although it was very clean, it left a lot to be desired... The service was mediocre. We asked for a wake up call... let just say we were lucky to have set a backup alarm. The breakfast was poor... It was free though. The free wifi never worked. Very accessible to Manhattan though. In 15-20 minutes you were in Penn station in NYC. The train station in Newark is a 10-15 minute walk, but there is a shuttle (that we never saw).
It was a great experience we learned about some history Woodrow Wilson stayed here in 1916 and John f Kennedy and brother Ted. it is a beautiful Hotel our stay was great,Thank you and your staff for making our stay super!!!!!
We stayed here after friends recommended it. Good value for money as includes breakfast which was self serve hot and cold items that set you up for the day and saved paying Manhatten prices. Easy walk to Penn station and train into Manhatten - we ended up on NJ Transit train instead of Path - but got us there with no problems. Room was clean and comfortable with views of Manhatten. Free shuttle to airport was efficient. Staff were helpful.
Overall the hotel was good but due to lack of customer service my stay was not pleasant. The staff is not friendly or cooperative. Even though I booked days beforehand I was denied choice of room. It was 40 degrees outside during thanksgiving holidays and the heater system was turned off. I did read previous reviews about the same and called the hotel beforehand to be assured that this will not happen. But it did. The excuse I got from the front desk was that other customers have complained about the heat. Each room has its own control for heater or AC so how does it matter what the other room is feeling? The exhaust in the toilet didnt have a switch and was on at all times. So no heater and exhaust throwing out cold air was a big let down for me.
This hotel is a good value on price, free parking-wifi-breakfast. The gym is small but functional. My room is clean but needs some updating. Recommend getting a room away from the elevator which can be quite noisy. Overall it is definitely worth an overnight stay.
Close to Amtrak & PATH train station. Just a short walk but the hotel does have a free shuttle to the train station & Newark Airport. The hotel is clean & comfortable. Breakfast selection could have been better but OK. We commuted into NYC by PATH train which was quite fast. Good option if you are visiting New York without the high price tag. Staff friendly & helpful.
Nice hotel rooms, a short walk or shuttle ride (via the hotel) to Penn Station. You can take this into NYC and avoid a long, long drive in or an expensive cab ride. In addition, there are many nice restaurants in the area. Hotel was well kept and had a nice appearance. Would not recommend for business trips or conferences. The staff did not communicate across departments for slated events. In addition, they unfortunately were not very pleasant in the morning with helping with travel needs or knowledge of the hotel parking lot. When the issues were addressed staff often pushed the blame to other individuals.
While this facility is older, as in I stayed there as an infant back in the 1970s, the upgrades/remodeling were very well done to bring the facility up to current day. The staff were extremely helpful and friendly. Being from Newark, I am aware of what to expect in the area. However, safety in the area has improved over the years. Breakfast was great!! The options were more than sufficient. I chose this hotel based on location and price because it was a last minute visit. I was not disappointed. The WiFi worked great the entire time of my visit. I think this hotel lived up to its title, Best Western - PLUS.
Bustling hotel with restaurant, comfortable rooms, and convenient to the train station. Would definitely stay here again. The staffing was a little sparse: no one at the desk at 6:20 am to tell us where the free breakfast was; concierge had his head down behind his station so we didn't see him either. With that said, the breakfast was ample, breakfast staff was very friendly and offered a ton of hot and cold options. Overall, very good stay.
First Class hotel. Got much help from staff. Has many room for special guess accommodations. Had room service. Food was good. Place was cleaned. Felt were comfortable is navigating my needs in the bustling city of Newark, New Jersey. Had no problem with parking.
Made for a great sleep the night before a flight out of ewr. Made use of the shuttle but let it be known you still need to catch the AirTrain so allow for that. Breakfast wasn't that nice but it was handy. Room me bed were really nice. Can recommend this place if your expectations aren't that high.
Great breakfast, room clean and a good size, 5/10 min walk to Penn station with links to airport and two different train lines in matthatten. Hotel also has a free shuttle to penn and airport. The place was getting a bit of painting and carpet replacing done when we stayed
Having flown into Newark airport I decided to stay in Newark as I wanted to visit the World Trade centre memorial.i The hotel was better than I expected and much less expensive than similar properties in Manhattan. The pick up from the airport went smoothly as did the return and the driver was very helpful in particular regarding restaurants in the Newark area. There was a hockey game on the evening we visited which gave some of the local bars a buzz! All the staff at the hotel were helpful and friendly and the breakfasts were of a good standard.
I took my wife to a concert here in Newark New Jersey at the NJPAC. This hotel is right next to the NJPAC. The hotel is whithin walking distance to a couple of the museums in the area also.There is a shuttle that can take you to Penn Station to go to New York if you like or if you want you can walk to it. Walking distance to a few places to eat too. Over all not a bad place to stay.
I needed a hotel due to a late evening flight cancellation. I waited an hour for the shuttle bus. I received a hotel room which wasn't big enough for my suitcase and me without thoughtful consideration of space for the price of 120$. The remote control was broken and I found in the bathroom not even soap. Yes, there was a sign that I can go to the reception. But who wants to get the clothes on once again to wash the hands. The staff was neither friendly nor unfriendly, they done their job. The room was clean, but for me overpriced based the service.
My 14 yr old and I took a trip to NYC and this was perfect as I didn't want to drive in Manhattan. Room was nice, nothing fancy but clean, free breakfast was better than average with omelette makers, eggs, and breakfast sandwiches. The area was good, we were on the 6th floor and we liked leaving the window open to hear the city sounds. Its across the street from a park and is on a sort of side street so theres not much traffic noise. Best of all for us a free shuttle every 30min to Penn Station (2 minute shuttle ride) then PATH train to WTC(15 minute train ride). You can use a metro card (purchased and loaded at the station) for the PATH train and for all the subways in Manhattan (usually around $1.80 per swipe). Also, free parking :) If I visit NYC I would stay here again. If you want to drive or fly to NYC but don't want to stay or drive in town then this is perfect.
it's a well run, 3 star hotel. Its chief attraction for me is its location, a 7 minute walk to the hockey arena and the train station with easy, fast, inexpensive service to NYC. Newark is not exactly Shangri-La, but, in all the times I've stayed at the hotel, I"ve never had any problems walking the streets.
Picked the hotel based on cost and location to NJPAC, we were attending a concert. Hotel and staff were beyond what we expected. Front desk staff were able to get us in our room with our super early arrival at 9:30am. Clean room, comfortable bed and even a mini fridge. Staff were great, helping us figure out our way into the city via the train. Penn Station a 5 minute walk or use the shuttle that is always available. Only point they could improve is the included breakfast - that wasn't so good. Though the coffee was very good. I would recommend the hotel for both business and pleasure.
Stayed here for over a week, so I'd like to think I got a good feel for the area! I've split it up into Pros/Cons with bullet points: Pros: - Rooms were clean and well maintained whenever I didn't have the Do Not Disturb sign out - Comfortable bed - Free WiFi worked well, no issues - Vending machines on the lower level if you're craving a drink or snack (chips) - 24 hour gym access with your room key, great for working out without anyone knowing and pretending you're a natural - Breakfast was good, however it gets full pretty quick, so make sure you're up and early to get a place to sit down! Staff were helpful and friendly. There was a generous selection of things to eat - bagels, bread, oatmeal, pancakes, yoghurt, juices, coffee, tea, fruits, egg etc - Room security was good, there is a deadbolt on the door, and another sliding lock which allows the door to open a crack. There is also a peephole to see who is at the door before you open it. - Relatively quiet area most nights (maybe not weekends), compared to the hustle and bustle in the daytime - make sure you ask for a quiet room away from the elevators -Good location for getting to New York on the cheap. The Hotel has free shuttle transfers to Newark Penn Station (which is a central hub that interconnects many different lines), however just remember it is "expected" to tip the driver ($1 should suffice). How do you get to New York/Manhattan from here? - Take the free shuttle from the hotel to Newark Penn Station (leaves every half hour, give or take a few minutes) - Once at Penn Station, follow the signs to Track1/PATH and take the escalator up - At the platform you'll see ticket machines, what you have to do is buy a SmartLink Card first, then top it up for the PATH train (The PATH train takes you from Newark to either World Trade Center or into Midtown Manhattan, depending on what stop you want). Just remember, there are two machines - there is one that will solely sell you a blank SmartLink card (you need a $5 note) and the other one is for putting funds once you get your blank SmartLink card (the top up machine accepts CC). Depending on how long you're there for, and how many trips you'll do, it may be smarter to buy an unlimited pass (weekly - $29, monthly - $89). Cost is $2.75 per trip - you do the math and figure out what would be better for you. - Once you have your card with funds, all you gotta do is touch it to the reader and walk through the turnstiles and get on the Path Train (Silver Train with Blue PATH written on it all over). - The train from Newark will go to the World Trade Center (lower part of Manhattan), if you'd like to go to the mid part, you'll have to change trains at the 'Journal Square' stop to the Path Train going to '33rd St' - 33rd street stop takes you to Macy's Herald Square (10 floors of shopping!) Cons: - Area is pretty sketchy at night, wouldn't recommend walking back or trying to "see the sights" at night, especially if you're female. However, as a male I did walk back at night, and wore my hoodie to "fit in" and not look like a prey lol. Even in the daytime, don't walk around like a clueless idiot - I saw a woman walking while looking at her phone, and some guy snatched it and ran off - in broad daylight. - Old Hotel, if you want to relive your past, it's like a time capsule back to the 80s, make sure you have your bell bottom trousers and waltz your way down the corridor to your room - Bathroom door wouldn't close! It was physically impossible as the door and bracket were at angles to one another. Luckily I was travelling solo, so it didn't worry me. However I don't think I'd like my partner to walk in on me while I'm on the toilet (I'm not THAT comfortable with her) - Front desk hotel staff are HOPELESS - I asked for another blanket and they said someone would bring it up - never heard from them. I called up to report a smoke-like smell coming from the bathroom vents one day, called up front desk and they said they'd send someone to investigate - no one came - I was stood up once again and had to cry myself to sleep that night. (I believe the smoke could've been from some other "guests" smoking in another room, which was picked up and transferred through the vents) - There was a travelling group of singers that unfortunately stayed on my floor and were very rowdy, noise could be heard from one end to another when people were talking in the corridor. Later that night I heard some women singing the high notes (if you know what I mean - wouldn't call it a family friendly place, it'd be awkward and embarrasing as a family! lol). - I was approached by some "working women" just outside the hotel when all I was doing was picking up my pizza that was delivered. I thought it was part of the deal maybe? Just kidding. I took it as a compliment as they felt that I was handsome enough to approach. - The in-house room service by the Maize Restaurant is good, but pricey - just remember, if you do order something, they add a "gratuity" (tip) to the bill. The guy that delivered it to me lied and said no tip was added (so I tipped him), and I only realised it after he left that there was gratuity added to the bill. For the sake of not having my food spat in for next time, I didn't bother complaining. Overall, it was a good experience, and much better than paying the super expensive prices to stay in Manhattan. If you're coming back late at night, you can call the Hotel from Newark Penn Station and they will send out a shuttle to pick you up. However if you're like me and don't like waiting, it's a short 15min walk - best/safest way to walk from the station was to go through the Gateway Centre, which takes you Mulberry St, after which the Hotel is two blocks away.
I stayed on a Sunday night before a business meeting in New York on Monday. The hotel is easy to find and quite nice, especially inside. My room was part old, part new but clean and comfortable. The bed was super comfy and the staff was extremely friendly and helpful. Parking on site (go around the block to find the entrance) and shuttle service to Penn Station and the airport are available. Breakfast was adequate, nothing special, but the staff was enjoyable! We had a nice chat. Checkout was a breeze.
This is a gawd-awful hotel situated in downtown Newark. The amenities are meager, the facility is run down, and the hotel staff are a bunch of clowns. I was tempted to sleep in a chair in my room because I was afraid of catching something from the bed, but the chair was so uncomfortable that I thought staying awake was my only alternative. However, there was easier because a convention of Nigerian folk singers was also in the hotel, and so the noise in the hall made sleeping all but impossible.
This hotel, in downtown Newark, is blue collar yet elegant for the room prices. It is within walking distance to Newark Penn Station which makes Manhattan and easy access, and Ferry Street where several great restaurants are located. Staff is great, rooms are small but neat and beds are comfy. And there is shuttle service where ever you want to go locally including Newark Airport.
service was bad quality same shuttle didnt come on time dirty room rooms are old and dirty staff is not polite shuttles were delayed most on times. bathroom was horrible old smells bad staff was not patient they even lied when i asked for a better room .. they gave me another room that was exactly the same. old hotel even loby
Always appreciate great place such as this place the new carpet is beautiful cant wait til see the crystal ball room when its all done over. I could visit this place more and more the staff is great the rooms are clean. The area is safe, its convenient to travel from Newark Penn Station on the shuttle. Or public transportation its not far with pleasure I will visit again and extremely nice drivers to commute you to your destinated destination Couldnt ask for more what a Joy!
Room 1408. 14th Floor overlooking Military Park/Newark city view. Easy access with 2 lifts. Ice and soft drinks machine on floor. Room satisfactory, cleaned daily. New towels replaced daily. Complementary Coffee machine/coffee/water replenished daily. Very pleasant cleaning staff. TV screen. Comfortable bed. Complementary mini bus to Newark Penn Station and Newark airport. Safe area. Breakfast area small. Breakfast substantial. Disappointed with all plastic utensils in this sustainable world! Reception staff pleasant and efficient. Maize restaurant pleasant. Terry, the minibus driver, is a great ambassador for this hotel - a gentleman. Hotel front office manager, Blesson Samuel very obliging. Hotel situated close to NJPAC and NICOS restaurant.
Clean hotel, rooms small, beds small (double) but the location was great and driving to was great, would recommend as it was clean, reasonable priced and easy to get to the city. Breakfast was ok, hot and cold items.
Convenient for Newark Liberty by hotel shuttle and excellent for nearby transport connections to New York from Newark Penn station. My room was comfortable and well maintained. Good breakfast complimentary in the morning with cereals, toast, bagels, waffles, and sausage egg and cheese biscuits with juices and decent coffee. Newark I thought would be a little rough around the edges but I found the downtown core pleasant and walkable though after dark maybe not so.
We arrived at noon after making a request and calling and confirming that the hotel would be able to accommodate our early arrival, as we had business in the area at 2 pm, to find a rude individual at the front desk who was dismissive and more interested in phone conversations and speaking with coworkers than aiding the 3 guests standing in front of him (ourselves and the two other couples around us. To be told that they had nothing available and could not check us in, but sending us to park in their overcrowded lot with limited spaces with insufficient parking, we waited for over an hour before finally being checked in with an exasperated sigh from the rude large man at the desk. When we got to the room it was much smaller than advertised, however was an adequate sleeping area, but the view of the NYC Skyline was the one redeeming portion. We called to inquire about air conditioning as the room was unreasonably warm to be told that it had been turned off for the year. We ordered room service from their menu with outdated pricing that has apparently risen exponentially without change to the in room menu. When we awoke the next morning for the "complimentary breakfast" there was cereal and bagels available despite signs for eggs etc nothing else was out. Upon checkout no one was at the front desk and had to wait 10 minutes to get the attention of someone in their back office who ignored us until another person finally came and checked us out. Will not be returning.
The Robert Treat Hotel in Newark, NJ has come a long way. It polished up very nicely from the dingy (or dare I say it...scanky) hotel of the 90s. The service was great. The room was clean. Just wish they would (as well as a number of other hotels) provide a more substantial blanket/comforter. I was there for a HS reunion and the restaurant on the main level where the festivites were held was phenomenal! It was an overall superb experience.
Very noisey at 1:30 am from rooms nearby and ordered room service and never got it. The hotel location is very good and places to walk around maybe during daylight hours only. We never had any trouble but we talked to other guests that said they were told be careful about how far to go and their where abouts
The hotel appearance and cleanliness was good. The free internet service is a plus. The breakfast items were filling and not bad for complimentary meal. The downside was that the room temperature was warm and stuffy due to the air conditioner being turned off for the season. This made for restless nights. The staff were polite and housekeeping was satisfactory.
We stayed here because of a convention. Our room was right next to the elevator. Super loud! Couldn't sleep very well because of the noise. Stayed here for 3 nights. The hotel was full so they couldn't move us to another room.Froze the first night because they don't turn on the heat until October. I had to get several blankets for the rest of the nights. I couldn't get hot water when I took my showers. Dusty and dirty rooms. The breakfast was amazing! They have egg, sausage a cheese sandwiches. Housekeepers don't speak English so was hard to communicate. I wouldn't stay here again. It's a very old hotel.
This is a very basic hotel and I was not impressed. Inattentive staff, small rooms, uncomfortable bed and generally very worn-down. Breakfast was so bad that I did not bother eating there. I only stayed here because I had to be close to Newark Penn Station to catch a morning train. I will not stay here again and I would not recommend the hotel to others.
Worst customer service ever. Came to a convention paid cash upon checking in the paid reservation was cancelled without reasons. No one could explain what happened. A dysfunctional unorganized staff. We stayed to see resolution but fruitless because no one could explain why a paid room was cancelled. Staff were very extremely room, lack organization, we shared rooms with other people till we were situated in a different hotel. One set of elevators to all floors. Really! Rooms were so small with bugs on linens. Tables were so sticky and dirty. The bathrooms are so unkept and hairs found everywhere. Management does not care. The housekeepers were rude to the core and extremely disrespectful. Asked for clean towels, and she said am not in charge of your floor and she had stacks of towels in her hands for another guests two rooms apart. All the staff members should be replaced, the owner deserves better employees.
I was looking forward to a relaxing evening. Instead had room service delivered in paper to go containers, ac not working in the room, non-smoking room smelled of cigarettes, mattress indented, peeling wall paper, mold/mildew on caulking around tub. Was happy to spend the next two consecutive nights in a different hotel.
We were two couples who stayed at the Robert Treat hotel in Sept 2015. As the UN was in session - hotels in Manhattan were fully booked or extremely overpriced - so we decided to stay in Newark. The hotel is located in Park Place - a long walk from Penn Station Newark. The rooms are great - all that you can expect - LARGE with all the mod cons - safe, fridge, tea/coffee making facilities, TV. The beds were comfortable and the bathroom was good. We also had lounge chairs and a table. We could not fault the rooms The AC worked well and was quiet and you could also open the window to allow fresh air in. Our booking also included breakfast - that is where the problem started - breakfast is not served in the restaurant but in the breakfast room on the lower ground floor - a room capable of holding about 20 people - as a result there was a mad scramble to find a place to sit for breakfast - most people moved to the business centre - where another 12 or so people could fit in. We were lucky we managed to get a place for breakfast - but you have to be quick - the breakfast was great - cereal, juice, tea/coffee,toast with jam or peanut butter, fruit, yogurt etc etc. - it certainly was substantial. We pitied the poor ladies who looked after the breakfast room - with the pushing and shoving going on to get a place! The hotel had an ATM in the foyer - but for the week we were there the machine was not refilled meaning you could not get any money out of it. The hotel is located about a mile (1.6 Km) from Penn station Newark. From Newark station you have three options to get to New York - PATH ( Port Authority Trans Hudson) commuter trains ($US 2.75 as at Sept 2015 - cheaper on a ten ticket pass or weekly ticket) - to World trade centre NJ transit trains form Penn Station or Broad St Station ($US 5.00 each way as at Sept 2015 - with prices listed to go up 10% the day we left)- to Penn Station New York Amtrak trains from Newark Station to Penn Station new York. There are plenty of trains to New York - it takes approximately 20 - 30 minutes. The hotel has a mini bus advertised every 30 minutes (on the hour and half hour) to take guests to the station - and pick up guests to return to the hotel -but this did not occur as rostered. We noticed that if there was no one to take to the station then the mini bus would stay at the hotel - pity if you are waiting at the station for a return trip. We later found that NJ Transit has a tram from Penn Station to Military Park - one station for $US0.70 cents - but at night this tram only runs half hourly This happened to us one night after returning from New York - we had dinner in NY. We were left stranded at Penn Station Newark for over an hour with no sight of the mini bus. We then caught a taxi to the hotel and spoke to the Duty Manager in charge about what happened - to our surprise instead of listening to us - we were lambasted with a mouthful of abuse - never in all our travels have we been abused with such venom - we were horrified. In fact apart form the poor ladies looking after the breakfast room who do their best - most of the staff were very unfriendly or dismissive - I do hope that the 4 US presidents and Albert Einstein who stayed here had a better reception than we did In summary - a great hotel - beautiful rooms - but do not expect any service and do not say anything out of place to the duty manager lest you receive a mouthful of hateful abuse as we did - great rooms but that is all Unfortunately in the ratings section there is no way to put a zero score for service so we gave it one star
Shuttle service from the Newark Liberty Airport. Spent 5 nights at the Robert Treat. Shuttle driver, Tony was great and very helpful with dining locations. As we were checking in there was an argument between someone and the front desk people which required security. That seemed to be more important then our room. Conference facilities were good, and the meals that were provided were tasty. Great location for Penn Station, easy trip by shuttle or a nice walk. It made our day trips very easy to New York City.
The staff, the hotel, the location, the quality of the food, the amenities were outstanding. I'd stay there again without question. The free continental breakfast was yuck, but, as I said, it was free. My hamburger from the restaurant the night before was superb
Room was clean .. it is very near to Newark Penn Station. free shuttle to airport and Newark penn station round the clock. Breakfast was too good. It is having very friendly staff.Housekeeping was excellent and very helpful
Clean, comfortable, helpful staff, free breakfast buffet. Close proximity to Penn Station. Shuttle service to airport, Penn Station, even recommended and took us to local restaurant specializing in bbq ribs. Picked us up after dinner and returned us to hotel. Breakfast room was small but food was hot. A Best Western Plus hotel won't disappoint you.
Great Location minutes from PATH to NYC Very accommodating staff and clean rooms Great Restaurant on premises would highly recommend this hotel Very reasonable rates about half the price of NYC. Area has become excellent since my last stay
You DO NOT ever want to stay at this hotel EVER!!! Everyone left after the first night of their stay because there was NO HEAT and everyone couldn't sleep because it was sooo cold and they wouldn't put the heat on. The fridge was broken (lost $$$ from buying food), the SAFE was acting up, leaky plumbing, faucets were loose, missing lights, no extra blankets, had to sleep with all my clothes on, manager didn't care - heartless!....etc. WARNING - stay as far away as possible unless you like to be treated like dirt and like to be ripped-off !!!
The room was really good and the bed very comfortable. Internet speed was awesome! Front desk staff were friendly, warm and helpful. Always happy to provide useful information regarding movement and where to get things needed. Breakfast could be better though.
Good location(20 minutes to Newark Airport, 10 minutes to train station which offer cheap and frequent trains to NYC), good breakfast, good free transportation to and from Newark Airport and offers late night pickup at Newark Penn Station. Very competitive rates
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