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The Sanctuary Hotel, New York

132 West 47th Street, 10036, New York, United States - See on a map
The Sanctuary Hotel - The Sanctuary Hotel The The Sanctuary Hotel is ideally located in the center of New York. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Winner of the International Hotel of the Year 2011 at the European Hospitality Awards, The Sanctuary Hotel is located in the heart of the theater district on 47th between 6th and 7th Avenue. Our discrete luxury lifestyle hotel offers personalized service and stylish accommodations steps away from Times Square. Each of the 111 luxurious rooms is decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Oversized leather headboards compliment the luxurious Frette sheets, duvets and terry, while crystal chandeliers add a touch of glamour. An overall ambiance created that is both inviting and warm - which adds to the sophisticated design of The Sanctuary Hotel accommodations. Standard amenities include complimentary continental breakfast, Wi-Fi and daily gym passes to Equinox gym. The Sanctuary Hotel opened in the fall of 2011 and has since launched two exciting venues. Haven Rooftop features an innovative cocktail menu utilizing fresh juices and garnishes to quench any thirst. Chef Madison Belem has created a French-inspired menu which includes dishes such as Tuna Tower, Nicoise Salad, Crab and Avocado Palette, and his signature Poulet Cajun. Along with stunning city views and lush greenery - complemented by custom-built cedar wood furnishing, Haven Rooftop is an experience to remember. Our newest addition, Tender Restaurant, is an exciting new take on American cuisine, the perfect pairing of mouth-watering steak and exceptional sushi brings a blend of robust flavors to your senses. Hosting a metropolitan crowd, Tender serves artisanal libations and unique-fusion cuisine. Both venues can accommodate large scale events, intimate gatherings, and corporate functions. The Sanctuary Hotel has quickly become one of New York’s most sought after boutique hotel due to its exceptional European-style service, prime city center location, along with sophisticated and stylish accommodations.

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The Sanctuary Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 4632 guest reviews
NOTE ISSUED
Excellent
2916
Very Good
1259
Average
321
Poor
91
Terrible
45
REFER TO NOTICE
Business Business
451
Couples Couples
2365
Family Family
747
Friends getaway Friends getaway
418
Solo travel Solo travel
166
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fanstastic Location"

5
Curious265314, New York City, New York 14/10/2020

My boyfriend and I spent the night here awhile ago and we couldn't be happier with our stay. The hotel feels very sexy so it was perfect for our little staycation. We're right next to Times Square so we got to be tourist in our city. The rooftop is gorgeous. We had the king suite overlooking the street with wall to wall windows. It was a great change and escape from our tiny Brooklyn apartment. Would highly recommend for a sexy night in NY:) Also shout out to the GM Jeremy Poon if he's still there. Amazing hospitality from the bellman to the front desk to the housekeeping team.

"Great location, staff and everything else"

5
grant11955, huntington,wv 05/10/2020

I've been coming 7 years bc fam in parade. Wonderful place. We will have to skip this Thanksgiving because Covid and parade restriction. Will be back. Japanese restaurant and daily breakfast wonderful and convenient.

"Best Hotel ever!"

5
User 19/09/2020

I was here för a conference with Three colleagues in Dec. 2018 and they were very nice when we had a bad experience with intoxication. I will definitely live here again if I'm in NY! Very nice rooms that were renovated apartments were supernice.

"Would recommend"

4
Regine B, Brooklyn 01/07/2020

I truly enjoyed my two week stay. I was displaced due to Covid and the staff was very friendly and welcoming. The rooms were a little small for my liking however I loved the ambiance of the hotel. I would however recommend changing the curtains in the room as they were old and tacky. I enjoyed the complimentary breakfast and coffee every morning and the staff always helped me out to my vehicle. I would definitely stay here again.

James Valdez, Guest Services / Front Office at Sanctuary Hotel New York Times Square, responded to this review
Dear Regine B, You might not remember me, given that you were always so busy coming in and out of the hotel, but I most certainly remember you and your time with us. Thank you for taking the time to write about your stay with us and it is my genuine hope that you come and visit us again once things go as back to normal as they can. We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. If and when you plan to come to New York again, please reach out to me and we will be certain to take care of you once more and show you our commitment to service! James Valdez Guest Services Manager The Sanctuary Hotel

"Great hotel "

5
Blue B, York, United Kingdom 02/04/2020

Fantastic location, great ambience, very helpful and polite staff, pretty decent breakfast. Room was lovely and well equipped. Rooftop bar drinks uninspiring but ok venue for a novelty drink. All in all we had a brilliant stay - cheers!

James Valdez, Guest Services / Front Office at Sanctuary Hotel New York Times Square, responded to this review
Dear Blue B, I realize that it might seem a bit presumptuous to respond so late to your review, given that the city is slowly coming back to life I thought it prudent that you know your feedback is thoroughly appreciated! I hope you and yours are doing well during this difficult time and hope to see you again soon! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. If and when you plan to come to New York again, please reach out to me and we will be certain to take care of you once more and show you our commitment to service! James Valdez Guest Services Manager The Sanctuary Hotel

"The Best Hotel I have stayed in , in New York ever"

5
Maggie H, Exeter, United Kingdom 25/03/2020

If you are looking for a hotel look no further , you will not be disappointed. All staff - to name a few Andrew (concierge) Jame and Liam (front desk) were extremely knowledgeable, helpful and very kind . Breakfast was a buffet style , it was clean the rooms are great and the bed so comfortable ! I can't rate this hotel high enough , it was so nice in every conceivable way . The doormen were also on hand to help and a stones throw from Times Square .

SanctuaryNewYork, Guest Services Manager at Sanctuary Hotel New York Times Square, responded to this review
Dear Maggie H, I cannot thank you enough for your kind words! I will be absolutely certain that the staff, from the door to the desk, are made aware of your feedback and I do truly hope to have you back with us soon! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. If and when you plan to come to New York again, please reach out to me and we will be certain to take care of you once more and show you our commitment to service! James Valdez Guest Services Manager The Sanctuary Hotel

"Do NOT park in their garage!"

4
Connecticut814, Greenwich, Connecticut 16/03/2020

We had a nice stay here! This hotel is located close to Times Square and we found it easily accessible. Pros: They offer guest free passes to NYSC about two blocks down - we found that to be a nice perk! The guest rooms were clean and the bed was pretty comfortable. We liked the decor and the complimentary breakfast was great! Cons: They told us to park at the 38W 46th street garage for a discounted rate of $40 -which is pretty good for NYC. We were leaving in the morning for JFK so when I checked in at this garage I asked how long it would take to get my car the next morning and I was told "2 minutes." Okay then. When we went there the next morning (keep in mind we have a flight leaving shortly) there was no one in line. There were FOUR employees there however. I walk up to the booth and the guy there just ignores me for a good three minutes while he is stapling papers and on the computer. Again, no one in line. When he finally graces me with acknowledging my presence, I told him I was picking up my car and we have a flight. From this point it took the TWENTY TWO minutes to retrieve my car. Four employees, no line and over twenty minutes to get one car. A couple arrived after me and got their car within five minutes. I have no idea what could have taken them this long but I asked for a manager and was given the brush off and told that the employees "don't usually work this location" so they didn't know where my car was. When they finally brought my car out, there was no apology, no explanation, nothing. While I understand this is not the fault of the hotel, they partner with this garage and we had to rush to JFK which caused a lot of stress to our morning and just made our flight. This is really inexcusable. If you are to stay at this hotel - park elsewhere. We were also woken at FOUR AM by guests in the next room SCREAMING fighting. IDK who thinks that is acceptable but if it lasted a few minutes longer I was going to have to call the front desk to ask them to come up. I kept hearing thud noises and was worried that someone was getting hurt. Not a great way to start the day as I couldn't get back to sleep but I suppose that is not the fault of the hotel

SanctuaryNewYork, Guest Services Manager at Sanctuary Hotel New York Times Square, responded to this review
Dear Connecticut814, I appreciate greatly your feedback and thank you for sharing your experience at the SP+ Parking Garage. Coincidentally, I spoke with you the day of your departure in reference to the garage, I remember it quite clearly! For what you experienced I do apologize but I feel I must reiterate a slight correction. The SP+ Parking Garage we are affiliated with is not run, operated, or owned by us. As an added amenity for our Guests, we do after a discounted rate of $40 per 24 hours (as opposed to $80.00) and most find this to be very accommodating. That being said, if w are telling our Guests to utilize the Garage, we should be confident that they will be given at minimum the base level of service we provide to our Guests. I spoke to the garage after our conversation and explained to them the way your experience was handled was completely and totally unacceptable. I once again apologize that you went through what you did. We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. If and when you plan to come to New York again, please reach out to me and we will be certain to take care of you once more and show you our commitment to service! James Valdez Guest Services Manager The Sanctuary Hotel

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.