Best Western Plus Hotel Hospitality House,  New York

4.5/5  - based on 1223 guest reviews.
145 E 49th Street, 10017-1210, New York, United States - See map
+1 212 753 8781 +1 212 813 2070

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1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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A spacious New York City hotel with all the comforts of home and a location in the heart of the city that never sleeps, is a dream come true. Expansive apartment-style suites feature fully outfitted kitchens with a stove, oven, microwave, dishwasher and kitchenware for up to six people. The Best Western Plus Hospitality house dishes up complimentary breakfast daily. Enjoy piping hot eggs and waffles, cereals and yogurts, fruits, pastries, juices and 100% Arabica coffee. Best Western Plus Hospitality House has you covered. No other New York City hotel can compete with these oversized rooms and great location. We're located within walking distance of Times Square, Grand Central Station and numerous transportation hubs. Free Wi-Fi/high-speed Internet access and a fitness center keep you connected and up with your fitness routine. The unique apartment suites at Hospitality House are just the beginning. Enjoy easy access to the Empire State Building, Rockefeller Center®, United Nations and Chrysler Building. Business travelers enjoy a homey environment complete with friendly staff. This New York City hotel regularly hosts employees of embassies, consulates, and numerous Fortune 500 companies' headquarters. This property is designed to be a home away from home. oak floors and 11-foot ceilings are a warm welcome. Choose from one bedroom apartments suites or apartment suites that offer two bedrooms for your stay. Only Simmons® Beautyrest® pillow top mattresses are offered to guests of this New York City hotel for a restful nights sleep. Dozens of free classes are complimentary like yoga, kettlebell, and Pilates at our local fitness center. There is also a basketball court, a sauna steam room, and two inviting swimming pools all there free for our adult guests. Bath & Body Works® treats await you in your bathroom. Book your room at the Best Western Plus Hospitality House today! Enjoy your stay!

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Room 1

Guest reviews


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based on 1224 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
691
Verygood
 
421
Medium
 
76
Poor
 
19
Horrible
 
17
Business Business 59
Couples Couples 122
Family Family 711
Friends getaway Friends getaway 185
Solo travel Solo travel 20
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Hospitality House,New York
  • 4
    « Three Rooms for 10 of us! »

    Family get together in the city and this was a gem! We had two 1 bedroom suits and one 2 bedroom suite. The rooms were very clean and very spacious. Think of this more of a apartment than a NYC hotel, We only stayed one night but we will definitely be back. Parking across the street from was about $40 because we were staying here. There are only 4 rooms per floor! the breakfast was nice with an attendant that acted more like a waitress which was very nice.

    5
    « Perfect! »

    My husband and I have both stayed here in the past and loved the location and convenience but it was even better this time. We were travelled with three ?kids' (19-23) and as such it provided ideal accommodation for us all without the necessity for three individual rooms. The accommodation is massive by any standards but especially in NYC. The kitchen if fully equipped, the lounge/dining room huge and the bedrooms very comfortable. The free complimentary breakfast not only saved us money but also previous time. The selection was great and the kids loved making their very own waffles. All the staff were polite and helpful and I can't wait till my next visit.

    5
    « Perfect for a family with 3 teenagers »

    Stayed here for 5 nights with 3 teenagers, location is perfect with a short 10 min walk to into the centre. The first night we were doubtful about our stay due to the noise of workmen working through the night and the windows not sealed 100% due to the cooling units being place in the frame allowing noise to travel in from outside, however we put it down to jet lag and the following nights were fine, the apartment itself is massive and a welcome break for some down time, breakfast was a bit repetitive but quite suffiecient to set you up for the day, (you can also bring pastries and muffins back to the room), staff were all really helpful, allowed us to keep the room on a few hours longer on the last day for no extra charge, and stored our luggage until ready for the airport trip. - Thanks BWPHH

    5
    « Best stay Ever ! Thanks Sam »

    Not only great accommodations , apts and breakfast , but over the top customer service Sam front desk concierge was overly helpful in making my stay Rememberable that I booked and extra night .. Thanks Sam see you again soon

    4
    « Excellent place to stay »

    We had a family trip to the city. My family was a group of four and we we got a free upgrade (without asking) to a two bedroom suite. Absolutely spacious with enough room for our entire party (10) to hang out. The front desk and nice woman in the breakfast area were wonderful. Parking is about a block away and was reasonably priced for overnight stay ($35). Only draw back is that the lobby is tiny.

    5
    « Larger than life »

    The hotel was more than I expected. Rooms were larger than expected and the staff were more than friendly and helpful. Sam at the front desk was very funny and welcoming. Breakfast had fresh pastries and hey even gave free snacks in the fridge. Room also came with a kitchen area that we were very grateful for

    5
    « Spring Break in NYC --- LARGE ROOMS! »

    This hotel is a lovely old style New York apartment building, it is not a fancy "cool" new hotel. The room space tremendous and highly recommended for travel with families. We met so many international travelers in the morning breakfast room. The breakfast room is very small (we were on Spring Break - a popular travel time) it was often crowed during later service (but they do provide trays to take back up to your room, since there is a full dining room that is an option for many), but we are early birds and had no problem with seating between 7 am and 8 am. You are three blocks from the subway (a direct line to Penn Station) and a 15-20 min walk to Broadway, 10-15 to midtown (depending on your pace). The pizza place next door is fantastic (they sell by the slice) huge TV channel selection and the free wifi had a very strong signal. There was a full kitchen in our unit, which we put to use especially the full size fridge! This is a older building, it has radiator heat, window unit air conditioners and one small elevator that can fit about 10-12 people without bags. We loved our welcome basket, the staff, especially the young woman working breakfast. She refilled my coffee and offered my kiddo a chocolate muffin, which made her day! Thanks, Best Western, We will be back!

    5
    « Spring Break in NYC »

    Great location and perfect for families. Very spacious suites and fully equipped. Hotel staff is very helpful. Would recommend for families that need a little more space than a standard hotel room. The only issue was that it was noisy due to construction going on behind the hotel.

    5
    « A Gem of a Hotel in NYC »

    We traveled to NYC for my husband's surgery at Mount Sinai. I stayed at the property for a week. The hotel was perfect, a great gem of a hotel in a busy atmosphere. The staff and the General Manager, Robert, were always warm and friendly. They very much offered a welcoming feeling in a busy city ... a city that you can so easily get consumed in the hustle and bustle. The free breakfast was such a help to our budget as well. I highly recommend the Hospitality House to anyone traveling to NYC for business or leisure travel.

    5
    « A-MAY-ZING place to stay...SO MUCH ROOM! »

    I cannot say enough amazing things about this place! Location is excellent...I mean, it's around the corner from the Waldorf=Astoria! The staff is fantastic, accommodating and so helpful...(say hi to David for us)! We had a lot of questions as this was our first time in NYC and needed suggestions for things to do during the day as we had Broadway and hockey scheduled during the evening. They sale discount tix there for lots of "touristy" adventures! The suggestions they made were spot on! The free breakfast in the morning was wonderful and so above par of what you would think for a "free" breakfast! The street, though louder during the day due to the building construction next door, was quiet and neighborly in the evenings. Pizza place next door was fantastic as were the guys there (they delivered to the room at their suggestion. HOWEVER, they are closed on Sundays!) and there is the New York Luncheonette around the corner that was very good and reasonable albeit tight but normal for New York I suppose! The room apartment we had was the two bedroom king/queen combo. Very spacious and a great space to decompress when we needed to escape the hustle and bustle. The charm of the building is still intact and homey. The beds were extremely comfortable and the king room had his and hers closets. Small but functional kitchen was a nice plus. Great selection of TV channels. Always more than enough clean towels. If we ever return to NYC to do the things we didn't get done this time, we will definitely stay here again....

  • 5
    « Great for families »

    We have a family of five and this place was great. The ovation was convenient, the breakfast was great and the room was perfect. I was able to have my twins stay in one room, my daughter on the sofa and my wife and I in the big bedroom. The TV had on demand programming which my kids enjoyed while we we resting in between our long trecks around NYC. The bagels were great at breakfast and the staff helped with any questions or concerns we had.

    5
    « I love this place »

    My husband and I stayed here 2-21-18 to 3-7-18. We also stayed here in 2017. I hate to tell you about it because I don't want it to get too popular. What a fantastic place in midtown NYC! A full three-room apartment to feel at home in, with breakfast included, all at a very reasonable price. The staff is terrific. I can't name all of them, but want to specifically mention the wonderful Tsering who keeps the breakfast buffet so beautifully, and Tom, building maintenance chief extraordinaire, who is so nice and hard-working. The entire staff is great, and so are the accommodations. Please don't come, so I'll be able to get in next time.

    5
    « Big Apartment in NYC »

    We stayed here for one week with our family. great location to stay, big rooms, fine beds, and a lot of living space in the middle of New York. Excellent Wifi and a good start of the day with a various breakfast. We will definitely come back here!!

    4
    « New York apartment »

    Stayed here for the first time for 3 nights. We found that this apartment is on the great location. 10-15 minutes by easy walking to Times Square and major theatre. For the apartment itself, the room is quite old and a bit dark but it's very clean and the bed is super comfy, even the sofa bed , my kids said that it's the most comfortable bed that they ever sleep. ?? The apartment had everything you could possibly need, a kitchen with dishwasher, microwave , big fridge and fully equipped utensils. They also provide a sponge and dish soap. Just for information, there is no washing machine and dryer in this apartment, so it's a bit problem for a long term traveller with kids. The free wifi is excellent. The receptionist need to learn what the meaning of hospitality is. Not very welcoming and a bit rude. I had a small problem when I check in, the receptionist insist that I haven't make a payment for my stay , even I showed him my payment receipt. After my long explanation, he still charged my credit card. Lucky me it was sort out quickly after I emailed the manager. Overall, it was a nice stay and I look forward to go back again to stay at this apartment.

    5
    « Annual shopping / friends trip »

    Why do we keep coming back ( 10+ years ) ? Location , staff, TWO bathrooms, breakfast downstairs to start your day , and a spacious suite style set of rooms where we can spread out and relax at the end of the day . I'm not a good one with names , my friend writes every one down and makes sure the Manager , Robert , know how helpful his staff is . They always remember us ! We feel it's ideally situated for the areas we visit - walk to Central Park , Grand Central , Bryant Park , Rockefeller Center, St. Patrick's Cathedral . Subway to Macy's , Soho , WTC and Freedom Tower . We had great Uber drivers this year when we went to the theater and out to dinner . Doubtful that we would ever hail a yellow cab ever again ! Getting back to the room - full size fridge in kitchen / stove with oven and a dishwasher . I imagine some families who have an extended stay can save money on meals by cooking in the room . Breakfast is fine - great way to not have to start your day hungry or looking for a place to eat . There is a table in most suites I believe, you can bring food back to the room and eat if you want . Hot water in the shower ??but occasionally heat is a bit too hot and we have to crack a window . Beds are comfortable, even the pull out sofa . So it's not an elegantly appointed or super modern hotel . But it checks all the boxes for our trip . Can't wait for 2018 ...

    5
    « Exceptional »

    As a Best Western Loyalty member I look to stay at Best Western properties when I can. This one is outstanding (with a few problems I will mention). The building is a former apartment building - 9 floors plus penthouse with two units. Because of my Best Western standing I was offered a penthouse. The unit is a bit weary/run down and could be improved but it was quite spacious, including a large living area with a work are and kitchen, as well as a bed room and a bathroom. The bathroom had an upgraded shower but the rest of the area was a bit shabby. There were steps up to an outdoor terrace, but it was closed due to construction of a nearby building, plus it was winter anyway. However the terrace was pretty messy. The biggest problem was being awakened around 2:00 AM with a horrendous sound which I thought was coming from the pipes. (I was later told it was the elevator). This sound lasted about some 7-10 minutes and recurred continually throughout the night, giving me precious little sleep that night. When I mentioned this to the front desk in the morning I was relocated to a different room - a king suite which also had a large living room with a dining table plus a kitchen and a king room. This was actually a much nicer room. Again there was a problem - it being winter and the hotel has very old heating system using radiators and they only come on when the temperature falls below 50. In the bedroom the radiator valve was not properly working and emitted a terrible hiss so that I had to turn it off in order to sleep. The hotel maintenance staff came up the next day and replaced the valve and this solved the problem. The kitchen has a fully operating over, full size fridge, microwave, toaster, dishes, utensils, everything to prepare a meal (which I did not) or have food on hand to save on dining costs (which I did, including leftovers from previous day's meals). The staff was great, with particular kudos to Eddy Luna at the front desk who was really helpful with the above problems. Oh, I should mention that during the weekdays of my stay there was a terrible racket from the demonstration of union members protesting something with the construction site next door and they were sounding a bullhorn all morning long. Nothing the hotel could help with of course. Also breakfast was really great, fine selection of pastry offerings, hard boiled eggs, hot entries, etc and a really hard working attendant who kept coming by to offer you refills for your coffee. All in all a GREAT stay!

    3
    « Best Western fan - but this one only good for groups »

    I did like it - the team is great - the manager readily accommodates - Dave and others at "front desk" are very kind. HOWEVER - it is best for groups of people and not solo or couples. Basically a room with a living room and old style kitchen. A bit stark, cold in the winter (old style radiators). Its not for romance or solo traveler who wants a "hotel room". A good location - easy access to everything. Decent breakfast. Fine for groups - seek elsewhere for couples and solo.

    5
    « Wonderful Hotel for Families »

    We had a total of 14 people (ages 6 to 79) in three 2 bedroom suites, and this was perfect for us. We were able to spread out but also have room to gather and visit. The free breakfast was delicious and the hosts were very nice and accomodating. Also, I recommend both restaurants right outside the hotel (La Bellezza for pizza and Toscana 49 for fine Italian). It was cold while we were there but we loved returning to this hotel after a day of sightseeing, and I would recommend it to anyone.

    4
    « Great stay for families »

    This hotel is great for a family because there is a lot of space with a family room and kitchen. The location is perfect for tourist spots and subway locations. The room rate includes a very nice breakfast. Sam at the front desk was helpful finding a place to eat. The decor is a little old and there is construction going on next to our room so it was a little loud in the morning but it's a great place to stay.

    5
    « Great accommodation for families »

    Our accommodation had plenty of space for our family. It had a full size kitchen and a huge living room. The bedroom was also separate. The building itself is quite old and we had no views at all. But that's not what we paid for. What we wanted was a place that was central enough while also offering the flexibility of being able to cook for our kids who are quite fussy eaters. Our accommodation also came with a complimentary breakfast. Most places offer only continental breakfast. This Best Western also served hot breakfast and the waffles were great. The server at the breakfast lounge was nice. The location is also good as it is only a short walk to the Rockefeller Center and even shorter walk to the subway.

  • 4
    « Great location and good service »

    I stayed in this hotel for 3 nights for a family trip. Even thought it doesn't include a free parking, there is a 7x24 parking 2 mins away and hotel guest will get a discount of $35 per day. We stayed at the penthouse unit, everything is clean and all the hotel staffs are willing to help. Since it is winter, the steam based heater generate a loud noise in the middle of the night that none of us got good sleep. After mentioned to the service person, he immediately brought two portable heaters and shutdown the main heater. The problem has been resolved nicely. Thank you for such a great service. The attendant who responsible for the breakfast area also did a great job by cleaning up the area and refill items. Front desk has answer all my questions patiently and provide advice on where to dine. The location is probably the best part as it is close to all attractions or subway. Will definitely come back for next stay.

    4
    « Best Western Plus Hospitality House »

    Excellent place to stay when in NYC. We enjoyed our stay at this Best Western. The staff and everyone we had contact with were helpful and made you feel welcome. Also the three words of location, location, location helped. Excellent location for us. Love that area of NYC!

    4
    « Very Convenient Location In New York »

    Hotel is in a great location near Rockefeller Centre 10mins walk to Times Square 2 blocks away from Grand Central Station and a subway around the corner 4 mins walk, big rooms, clean friendly helpful staff

    5
    « Best Western New York »

    Great place to stay! Close to Times Square. Staff is very friendly. Rooms are spacious for a group or family. Hotel is clean. The Breakfast was good and the lady working breakfast was so friendly and helpful.

    4
    « A Lot of Space »

    This hotel offers a lot of space compared to other NYC hotels. We stayed in the two bedroom apartment. The hotel is in need of an update. It is not inexpensive. It does have an excellent location. I would call this a boutique hotel as it is small. The lobby is very narrow and breakfast room has limited seating.

    5
    « Great Stay »

    We loved our night at this hotel. The room was spacious, clean and perfect for our family of four. My two small children shared the fold out couch and my wife and I slept well in the bedroom. The location of the hotel is perfect and they offer discount parking at a nearby lot. We will be back.

    5
    « Perfect location for family travelers »

    Perfect location and perfect for a group travel. The property is within walking distance to all popular sites. The rooms are best suited for a family vacation. Considering that the property is in a prime location, the price is very fair!

    5
    « great hotel »

    my family stayed in a 2 room suite and everything in the room was great. the staff was also great and very nice! location of the hotel is close to everything. Will stay there again next time we visit new york city. breakfast was hot and great variety of food.

    5
    « Wonderful! »

    Can't say enough good things about my experience at Best Western! It was year 13 of Xmas girlfriends trip! Staff is always right there if you need anything. They are friendly and courteous! Everything is always clean and in working order! Thanks ! Will return for year 14!!

    5
    « 2nd time in NYC »

    This was our second time in NYC but this time we wanted to stay near the city and this hotel very much served its purpose! The staff were nice and hotel room was spacious! Location was everything! The wifi was my only issue it was pretty slow I ended up using my 4G. We had a late flight but the Dave helped us by storing our luggage.Thank you Dave and Andriu for your outstanding customer service!

  • 5
    « Great location great hotel »

    We did a girls weekend and this was the perfect place! Close to all major downtown attractions (very walkable), close to great food. The rooms were perfect! For the price you can't beat it! The staff was so friendly and accommodating as well.

    5
    « I am so glad I found this hotel! »

    For 3 adults the one bedroom suite was very spacious and comfortable, we had a bedroom with a king size bed, a full living room with a pull out sofa and a full kitchen. It was really a shock to find something this roomy in the city! The free breakfast was great, different hot items every morning and a very attentive dining attendant. The desk staff was very helpful and very friendly. The area was close to everything we needed - restaurants, subway, shops and Time Square. I would definitely stay here again!

    5
    « Aussies holidaying in NYC »

    We are staying 6 nights in NYC close to Christmas. This Best Western is great value for money - 2 bedroom apartment (fully serviced), free breakfast (not just continental but includes limited hot breakfast too), fantastic central location in Midtown East, close to 5th Ave, Central Park, 10 min brisk walk to Times Square/Broadway, Rockefeller Centre and so much more. Fab restaurants and bars everywhere and a block from the subway. It's not ultra modern but it is clean and comfortable AND very spacious. We will return!

    4
    « A real surprise in NYC!!!!! »

    We have visited NYC often and were very surprised and pleased when we found this hotel. We currently are big BW fans, and this stay just reinforced our view. The concept of turning an apt. building into suites is great: room to breathe, room to have meals on our own, and room to just relax esp. with a 5 night stay. The price is , I expect, reasonable for NYC. The location is great: really walkable to most mid town sites, and in a bit of a neighborhood esp. if one wanders to 2nd avenue.

    3
    « Good Alternative for Large Group »

    I booked the BWHH for a recent family trip to NYC. Upon arrival I was a bit disappointed with condition of room - décor was very plain and just felt a little worn out. Bathroom was smaller than what I thought from pictures, but was in good condition. Lots of room - would be ideal for a family with small children. Construction noise was quite loud beginning at 6 AM as they are building a high rise condo development next door. Lots of street noise as well, but I guess you're in the city that never sleeps. Overall it was fine just not as nice as I had hoped for at this price point. Dana at the front desk was awesome.

    5
    « Loved this place ! »

    We absolutely loved this hotel. We stayed here at the beginning of our trip. We flew in really late at night (after 30 hours of travelling) to be greeted by a lovely gentleman at the check in counter. We were exhausted and had 2 tired kids in tow, he processed us really quickly and was able to recommend a nice Italian restaurant for us to eat at because we were starving. Our room was big (for NYC) and warm. We had plenty of space for us and the kids to relax. The kitchenette was super handy with a toddler. The location was perfect, only a 5 min walk to grand central station, 10 mins to Rockefeller and Times Square. The breakfast staff were lovely and despite how busy it got over the holiday period (thanksgiving) the food was always plentiful. They also offered a cheap laundry service which we definitely needed with so many people. I would recommend this property to anyone! We loved our stay here.

    5
    « NYC »

    If you want to be in the thriving heart of NYC and get apartment space in a hotel with hotel service, this is it Comfortable, competitive and affordable and less than half a block from Lexington and 49th With staff that care and won't let you get lost through to the well stocked FREE breakfast every morning, very hard to beat Stay here every time we go to NY

    5
    « Great NYC hotel »

    Perfect place to stay with family in New York . We had a two bedroom suite with kitchen and lounge room. Adequate breakfast that you can take to your suite if you choose. Very friendly and helpful staff. Location is great. Twenty minute walk to most theaters, time square and many museums. I highly recommend the hotel.

    5
    « Girl's Weekend »

    Love the Hotel and the Staff! Very friendly, accommodating and the Suites are awesome - home away from home. Very spacious and private bedrooms. This is our home anytime we visit the City. Located very close to the subway and short walk to just about anything.

    4
    « Good Hotel , friendly staff but all spoilt with construction noise »

    We stayed in this hotel in end of October .We found the whole apartment huge and very clean .Welcome pack was very helpful after long travelling.Wifi worked well .We found the beds and pillows the most comfortable we have ever slept on .Unfortunetly good night sleep was destroyed by near by construction starting as early at 4 am .One time we heard such a loud bang we thought is was some kind of explosion it scared life of us .The construction workers bang the metal .I tried to close the window fully but you can not as there is a cable from AC .Because breakfast area is so small we had to wait most of the days for free table but you could take the breakfast upstairs if you wanted .Reception staff always happy to help and give plenty od advise .As a overall it is very good located hotel .Shame about noise .

  • 5
    « Visit to the Big Apple »

    Stayed with the family at Best Western Hospitality House 145 East 49th Street. Excellent Hotel, the Manager and staff were most welcoming and nothing was too much trouble. The room was spotlessly clean and comfortable. The facilities were first class. There is no doubt everyone went the extra mile to make our stay more pleasant.

    4
    « Great value stay in NYC »

    We stayed here for three nights in a two bedroom apartment. The apartment was a good size, a little dark due to not much natural lighting. Main downside was only one bathroom, thought there'd at least be a second toilet but no. The room was clean, had everything you could need incl a full kitchen. Wifi cut in & out a bit. Breakfast was pretty good but it was always so crowded, the space definitely was not big enough for everyone - they need to somehow take reservations (as silly as it sounds), make sure people don't linger or have it open longer. Restaurants & supermarket in walking distance. Easy to get a cab but also not far to walk to the Rockefeller Centre, Times Square etc. All up, very good value, highly recommend.

    4
    « For bigger families up to 6 ppl & parking »

    We arrived early morn and parked at one of the garages on 49th street. The concierge had recommended the one right before 3rd street but I misunderstood and left it a block before, between 1st & 2nd on right hand side (there's another on left). They all charge $55 overnight, "valet" - you leave the key, for a sedan type. All good. We even returned to pick up some things at night. Hotel held our luggage during the day. But at 8:30pm no manager, only the porter. We had to wait a good while, not sure maybe 10-15minutes until he came down the elevator and finally checked us in. By then, after an entire day sightseeing, our little ones, everyone exhausted. Not good. Our suite on the 8th floor HUGE! FULL kitchen, 2 bedrooms, one king, one two twins and a pullout queen or full sofa in living room. 3 TVs, Also dining rm, One small bath. Price range, mid pricey for NY around five h. But excellent location, safe, close to metro and even central station and touristy times sq. Will stay here again definitely. The freebies: waters and snacks, very appreciated. Comfy beds. Seems renovated. But not recently. Clean. Quiet. Blackout blinds. Enough said.

    5
    « The Location and the size make this a great choice for families and larger groups. »

    We travelled to NYC as a family of 4 adults and we needed a hotel with a kitchen and enough sleeping areas for 4 adults who prefer separate beds. Our room had a pull out couch, a king bed in its own bedroom and a room with two single beds. The beds were comfortable. We had a kitchen with all necessaries and one bathroom. There were few windows but enough to bring in light (I enjoy walking through NYC, I don't really need to look out the windows). The window air-conditioners were fairly loud so bring something to block out the sound if you are a light sleeper. It did not bother us. The TV's had a full list of channels. They included a free breakfast which was a great addition. The staff was helpful. I loved the location. EVERYTHING was within walking distance. It is the biggest set of rooms I have ever stayed in Manhattan and I will definitely stay here again. I loved being able to spread out in the room and cook my own meals. I wish they had valet parking. But, the parking lot is close by. The closest grocery store is a 5 minute walk, so is a decent pizza place.

    4
    « Huge room by Manhattan standards. Excellent value and location. »

    My friend and I stayed at the Best Western Plus Hospitality House for one night on October 12, 2017. My friend made the booking and he lamented how expensive it was for a room in NYC, even for a Best Western. Having previously stayed at the Hampton Inn Chelsea and twice at the Dream Hotel (now Dream Midtown) we were very much aware how small the hotel rooms in NYC are. We arrived at JFK and took the usual Airtrain/E Subway into town to the Lexington & 53rd Street Station. The hotel is about a quarter mile southwest of the subway station down Lexington and then in the middle of the block southeast on 49th Street. Check-in was quick and efficient and we were quickly on our way up the elevator to our room. For security you need to insert your key card into a slot before pushing the floor button. Upon entering the room we were totally blown away. Holy cow! It was a large suite with a medium sized living room/dining room with sofa, chair and dining table. Also a kitchen, two bedrooms, small bathroom with tub and several closets. The bedrooms and living room each had a wallbanger AC unit and flatscreen TVs. A complimentary snack basket in the kitchen included bottled water, cookies and crackers. Nice! The finish details in the room were a little on the old and rough side, with crudely painted baseboards and door jamb casings and older appliances in the kitchen. But the roominess of it all outweighed such minor trivialities. Our previous lamentations that we were paying too much immediately vaporized and we bemoaned that we weren't staying longer. Location of the Hospitality House is great and the energy of NYC beckons. The Waldorf Astoria (closed for extensive renovation) is the next block on 49th. Other interesting sites within a mile walk northwest are Saks Fifth Avenue, Fifth Avenue shopping in general, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall and Times Square. A tiny bit more walking distance northeast on Fifth Avenue will take you to Central Park. Of course, the delightful plethora of restaurants and other dining options festoon the streets of NYC. Since we were only staying one night we really didn't use the kitchen at all. We had just returned from two weeks in London and Paris and neither place had a tub and I don't have one at home, so I definitely took the opportunity to have a bath. There is no gym, but the hotel has a day pass deal with the local YMCA for guests which we didn't use due to time constraints. The one thing that prevented a good solid sleep for me was the constant din of the city. All sorts of things are happening in NYC at all hours of the day and you definitely hear it unless you are more than 20 stories above it all. We were on the 5th floor and the wallbanger AC units prevented the windows from being completely shut and sealed, thus letting in substantial amounts of noise. I was awakened a few times during the night from police sirens, beeping from trucks backing up and just the general cacophony of the city (although jet lag may have played a part in my restlessness). Breakfast buffet was included and the buffet included the usual items that we've seen at other Best Western properties in the U.S. but slightly more abbreviated due to constrained space. They have the usual waffle making machine, tiny egg omelets, sausages, OJ, coffee, cereals bread items, yogurt and fruits. BUT NO BACON!!!! >:^( Over the past several years I have been more and more impressed with Best Western properties the world over and the Hospitality House only augments this standpoint. My friend initially checked rates for the Dream Midtown since we've stayed there before but he balked at $400+ per night, so I suspect that the Best Western room was in the low to mid $300 range. Still a bit high we thought. But after seeing the room we both felt that such value in terms of space, amenities and location is unheard of in Manhattan, rough edges notwithstanding. This would be an excellent option for families. When I return to NYC I will most probably indulge and book the same room again if the price is right. And I will be sure to bring a very good set of ear plugs.

    4
    « Very comfortable department for a family with children »

    Family with two children (or three) could enjoy this perfect department quite well equiped. Its location is very good, enough quiet and not so far of the main attractions. A good breakfast is included also so you are ready to visit NY earlier in the morning. A Gray Line stop is in the corner. Andrea from Uruguay.

    4
    « Good size apartments »

    This doesn't feel like a hotel it is like having your own apartment - heaps of room to spread out for suitcases and shopping. We stayed in a 2 bedroom with a king in one room and 2 twins in the other - beds were really comfortable and I'm a tough critic. There is only 1 bathroom but it was a decent size and had storage places for all the bits and pieces. The apartment had so much storage so unusual - we could unpack and truly move in! Housekeeping was consistently good! The lift was not so slow - I had read reviews and was nervous given we were on the 8th floor. Staff were pleasant but we didn't have much contact but were lovely when we asked questions. Location is walking distance to lots of train stations, Times Square, Central Park, top of the rock - we did loads of walking and felt totally safe. Most nights noise levels were fine - for New York we had pretty good sleep quality. The kids enjoyed the waffle maker - if you are looking for an apartment style with heaps of space in a central location then look no further!

    5
    « 3 Old Girls »

    A perfect place to stay - all suite - beautiful - the staff is AMAZING! Close to everything, cross town bus route (straight to the Ferry) and everything in between. Great full breakfast complete with the NY TImes, USA Today, good food, excellent coffee - the only place I stay in NYC!

    5
    « Spacious by NYC standards! »

    Great location and friendly staff. Size of room was very spacious (but we had a handicapped room by chance, so perhaps that was the reason). Only disadvantage was window looked at concrete wall and jackhammering outside our window starting at 8am. Would definitely stay again!

    5
    « Really nice hotel in New York City »

    I stayed at this hotel because of previous experiences with Best Western. Was not disappointed. Very clean and with new furnishings, The hotel has all suites and they are big. Great location in Mid Town Manhattan, closer to Park Avenue than Broadway which makes it a bit quieter.

  • 4
    « Great Hotel »

    We booked this as two couples staying in New York for 5 nights. The rooms are spacious and have everything you need. Room service was very good and attended daily. Great location. Breakfast was provided, only draw back was plastic plates and utensils, other than that a good selection. Free tea and coffee throughout the day and night. Staff on the front desk are very helpful, thanks for a great stay

    4
    « Would recommend »

    Extremely helpful staff, very clean everywhere, surprisingly good self service breakfast, especially making your own waffles! Spacious two bedroom apartment, well equipped kitchen. Good location, easy walk to Fifth Avenue, Rockefeller, Times Square, Grand Central and two minutes to subway. Would recommend.

    5
    « A great find in NYC »

    Location is unbeatable, apartment is roomy and fully equipped, staff was always helpful and breakfast a great plus. We are certainly planning on staying here in future visits. We've found our 2nd home in this place!

    5
    « Holiday »

    We have just returned to U.K. From a amazing time in New York, this Hotel was lovely, the apartment was large, beds so comfortable and everything was clean, and was cleaned by the wonderful staff everyday, complimentary breakfast included every day which could be taken back to room, nothing was to much trouble, the staff put up with all our questions and never lost patience with us. The only downside was quite noisy at night but hey this is New York, this did not detract from a amazing experience we had a lot of fun, Robert the manager came down to breakfast every day to chat with quests and make sure everything was ok, he was a mine of interesting information, would certainly recommend this Hotel and all staff

    5
    « Fantastic »

    Have stayed here twice with friends while visiting New York. Staff very helpful rooms are spacious and comfortable, rooms are very clean. Breakfast is very good. Location is excellent just a short 5min walk to 5th avenue

    5
    « Huge room, perfect location and wonderful staff...a true New York gem... »

    The best New York surprise...this property is just perfect for exploring this utterly amazing city...ask for Sam...a wealth of knowledge and kind...we LOVE this city and you will really appreciate this hotel...huge rooms, great Italian restaurant next door...highly, highly recommend...!!!

    4
    « Conveniently Located »

    Well located in mid Manhattan and convenient walking distance to many of the fame sights. Many good eating places nearby as well. The rooms are large and airy and have a reasonable kitchen for you to prepare simple meals should you wish. Some aspects are a little limited e.g. The size of the breakfast room.

    5
    « Wonderful stay that helped make New York extra special »

    We were a party of six people with ages ranging from 82 to 10. Great suite, easy walk from time square. Immaculate rooms with great complimentary breakfast. Staff couldn't do more to help. Would happily stay here again, everyone was realky happy

    5
    « Stay here »

    This isn't the most glamorous hotel in New York, but for the price, the staff and the room accommodations more then make up for it. If you're on a budget and want to stay close to the center of town, I recommend this place.

    5
    « A family haven in the Centre of Manhattan »

    The hotel staff is welcoming but the room sizes are the real surprise. The rooms are extraordinarily large and come with a separate lounge and kitchen. It felt like we were in our own house. The location is perfect, with plenty of parking nearby.

  • 4
    « Last minute - one night stay »

    Our first time staying in NYC, and booked last minute. Stayed just 1 night, but would have been very comfortable for multiple nights for my husband, myself, and 3 teenagers. The whole unit (5B) was better than expected; 2 bedrooms were very roomy, nice sized bathroom, spacious dinette/living, and cute kitchenette w/ full-size fridge, stove, dishwasher. The suite was older, but appeared clean. The only down-side was quite a bit of noise from street. During the middle of the night there has a very heated arguement between what appeared to be employees from the Marriot which has service entrance directly across the street.

    2
    « need improvement »

    diffecult to sleep because of the outside building construction and street noise. Can be improved by fixing new windows with sound isolation. This is the main issue with this property. The location is good. there is special rate for parking your car in nearby garage.

    4
    « Conveniently located »

    6 nights on the only ground floor room near the elevator and staff rooms. A bit of noise through the walls and under the door because if its location but that was tolerable. What wasn't pleasant was the constant noise in the lobby. Visitors would constantly gather nearby/outside our room at all hours. This took the shine off what was a pleasant stay. A courtesy sign would have alleviated this issue. Rooms were spacious and the bathroom huge. Both were very clean. Construction noise next door didn't bother us as it was only slight, but finished before we returned from our days out. The staff were great especially "fast" eddy who looked after us following a long trip to NYC. The ladies in the breakfast room were extremely helpful and genuinely friendly. Excellent location just down from the rock so only about a 10 min walk to TSq. Would stay there again.

    5
    « Great Hotel! Great Location!! »

    My husband and I were celebrating our 20th anniversary and the hotel was kind enough to leave a bottle of wine and a congratulatory note for us upon arrival! This was such a nice and special surprise! My husband ended up getting a stomach virus 18 hours in to our NY trip and spent the rest of the time in bed so LOTS of time was spent in the room... I slept on the sofa bed (not wanting to catch his bug!!) and it was quite comfortable as well!! Great location, too! The gentleman at the front desk also extended our check out time to 12:30 to allow my husband time to get motivated and for me to pack everything up!! It was so helpful and I cant thank him enough! Get a bagel from ess-a-bagel around the corner!! Its the best!

    5
    « Very roomy and comfortable »

    We were a group of two adults, two teenagers and one child. We stayed in a 2 bedroom suite - what a great room. We were happy to have our room on the second floor as we didn't have to use the elevator frequently - very quick trips in and out and to breakfast. The breakfast was very adequate - on days that we arrived before 730 am there were lots of free tables. The one day we ate a bit later we just brought a tray to our room. Great location a block from the Waldorf and a few blocks from Rockefeller Centre. It is also less than one block from the hop on hop off bus stop. Although our room faced the busy street, the air conditioner blocked out the traffic noise with the exception of garbage collection one morning (6am!) when the loud truck sound continued for quite a while and woke everyone even the heavy sleepers. Other than that very quiet and we never heard any sounds from neighbouring suites. The one down side with a two bedroom is that there is only one bathroom.

    5
    « Comfort in the heart of NYC »

    We had a suite with a bedroom and a pull-out couch in the other room. Large rooms, bed was very comfortable, and there was a full kitchen--even a dishwasher. Not far from Times Square. It was a great "base" for us. There is even a swimming pool offsite.

    1
    « WORST PLACE EVER DONT GO !!!!!awfulll »

    Where to begin with this ..... to begin with I book a 2 room penthouse suite for July 29 to the 30th for a little get together with some friends and family. I booked the room on May 2 2017 well over a month. My cousin reserved a different penthouse suite for the same days as she was having people with her as well our original goal was to all meet up go out to dinner and then go out to enjoy the scenery. So a couple of days after I made my reservation I called to make sure everything was set I talked to the manger and he question me if I knew he said my cousins full name name gave me her phone number. I was surprise of the question and didn't think anything of it I said yes that's my cousin. He then processed to ask me what our intent was going to the hotel I briefly explained our plan for the night. He kept telling me they don't allow parties and i kept reassuring him there won't be any parties at the hotel that wasn't our plan or goals. He kept reminding everyone about it after I repeatedly told them not to worry that we're all adults not children. He then proceeded to tell me if there is a party we would get kicked out without refund I agreed because I knew no party was in mind. Long story short I get an email today saying our reservation was canceled. I immediately call and spoke to the same manger I spoke to a couple of months back and he told me he cancel it because he didn't feel comfortable with having us st the hotel because he still felt like we were going to throw a party. REALLY!!!!! 4 days before our check in date then cancel it that is so wrong. My cousin got the same email stating that they canceled our reservation she then called and got the same reply . I then called cooperate mangers and he said well if they feel a danger to the hotel they have a right to cancel reservation WHAT DANGER !!!!!! So now I'm basically out of a place to stay after months of planning these people are rude and unbelievable don't go there ever !!!!! Good thing I rsvp with hotel.com and they made it right by finding us another hotel around the area but now me and my group won't be in the same hotel because 4 days before it's impossible to find I'm beyond pissed and annoyed

    5
    « Amazing!!! »

    The staff were so kind and helpful. Rooms were beautiful, clean and made you feel right at home. Breakfast was delicious lots to choose from. Close walking distance to everything. I would most definitely want to stay here again .

    5
    « Fits 6 »

    Excellent service, friendly, knowledgeable and helpful in every way. Suite fit 6 easily with an excellent kitchen and plenty of room. Perfectly situated for walking to all the main tourist destinations yet quite enough to sleep. It was the perfect place for our family of 5 to stay.

    5
    « Family Trip to NYC »

    We stayed at the Best Western Plus Hospitality House for 3 nights over the 4th of July weekend with our two kids. The room is more like a one-bedroom apartment than a hotel room, and was great for sleeping since we weren't all in the same room. The room was very clean and the bed was comfortable. The kids slept on the pull-out couch and didn't complain. There was a full kitchen and plenty of space in the fridge for keeping drinks and lunch items. There were two TVs so the kids could watch what they wanted and the adults something else. Hotel staff are friendly and helpful. The breakfast is a typical hotel breakfast - a nice option to grab something before heading out. The location is great - accessible to a subway station about a block or two away. As long as you aren't looking for a large, luxurious lobby, this hotel is a great option.

  • 4
    « Excellent base for families »

    We are a family of four who stayed here from the 4th till the 11th of June 2017. Travelling with two teenagers it was really important to have enough space for everyone and this hotel did not disappoint. This is more than a hotel. We had a very large two bedroom apartment with the added bonus of hotel staff and breakfast buffet in the morning to set you up for the day. The buffet is more suited to our teenagers taste buds, waffles, danish pastries etc. The hot stuff was boring and a bit bland but it kept us going till lunchtime. The staff are attentive and the hotel manager was happy to leave the comfort of his own home one evening to help us gain access to our apartment after our teenagers locked us out! The hotel is well placed for all Manhattan has to offer and I highly recommend it for families. It was lovely to go back to for a rest from pounding the NY streets before venturing out again in the evening We didn't use the kitchen but the fridge was appreciated for keeping our drinks cold.

    3
    « Alright »

    This hotel doesn't have a wide breakfast variety and a small space to eat it. The lobby is very small, and when I went the elevator didn't seem to be working correctly. However, the rooms are very spacious and nice. There isn't a great view of the city. The bathroom made a rattling noise a lot.

    5
    « Great place »

    Stayed here five nights for our first trip to New York City. The rooms are very comfortable and spacious. Great location for seeing all the major sites in the city. The staff was very nice and helped us out with all of our questions. Tom went above and beyond to make sure we had a great time. Will stay here again on our next trip to the big apple

    5
    « BW+ Hospitality House NYC »

    I make 2-4 trips annually to NYC for business. I like the location and the apartment type of rooms with full kitchen and separate sleeping bedroom(s). GM Robert Gaeta and his Staff are excellent host while in NYC...always greeted by my name and ready to assist in any manner they can.

    5
    « BEST WESTERN MIDTOWN »

    Rooms are HUGE and clean. Crazy convenient in midtown east side. Helpful and accommodating staff. Would stay again. Husband had surgery in City and staff was sensitive to our needs (early check in, carried luggage without asking). Nice hotel.

    5
    « The staff and location are amazing »

    This location is amazing and the staff is very friendly, accommodating and super nice . I had some personal difficulties when booking and the GM Robert was supper helpful and very nice. The rooms are very comfortable. The location is awesome. Very central to everything. I will definitely be staying her again

    4
    « Revisit »

    Went to NY 2 years ago and happy to stay in these apartments again. Great location for a city break. Friendly & helpful staff. Good facilities and alot of choice for breakfast. Room with its own lounge & kitchen with a very comfortable bed so able to have a much needed good nights sleep! The only negative is that the room could do with a much needed makeover & redecoration.

    3
    « Not up to par for Best Western »

    We are 2 couples, long-time friends and travelers, familiar with smaller hotels in NYC. While this one's location is very good--easy walking to Grand Central, UN--and the room sizes adequate, we would not stay here again due to: sloppy upkeep & maintenance, infrequent and poor maid service, crowded& small breakfast area. Plus the 2nd bed/bath in our 2 bed/2bath PH suite was unacceptable because the bedroom was quite small and lacking a closet or other storage for clothes and the bath was not connected. It was off the dining/living area--so be certain to bring a robe for those middle of the night trips.

    5
    « New York Vacatiion »

    Great staff, very friendly and always willing to help. Nice clean rooms, well maintained and comfortable. Breakfast food was good and offered a nice variety. Will definitely stay here next time in New York

    5
    « Bachelorette party »

    Booked a beautiful, spacious two bedroom apartment style suite for our bachelorette party of five. Perfect location, close to everything. Very reasonably priced, actually pretty cheap for the city. One bedroom had a king bed, the other had two twins. Living room had a pull out couch. Bathroom was nicely tiled and offered a plethora of little shampoos, conditioners, soaps, shoe shine packets, sewing kit etc. Kitchen was a nice addition. Pleasantly surprised to find a welcome basket waiting for us with waters and snacks. Coffee and flavored creamers were also available along with dishes and everything you need to enjoy a few meals indoors. Also had a very nice dining room! Lots of attention to detail you don't often see in a typical hotel like finding all the remotes in sanitary pouches. Refinished old wood floors throughout with area rugs gave it a nice, home feel. A very tasty complimentary breakfast spread was also included. Alana took care of all your breakfast needs, from fresh waffles, huge gourmet muffins to omelets, sausage, coffee and juices. Everyone at the front desk was very accommodating and always went out of their way to offer their services. They stored our luggage in the morning so we could start our day before check in and were happy to see us celebrating adorned in our silly Tutu's at night. Loved our stay at this location. Will definitely stay again.

  • 5
    « Great experience and comfort »

    Home away from home. A bit noise due to building works next door but it did not bother me at all. Area was very safe and three woman and a child felt very safe walking around. Very close to central station, BBC and all main attractions

    3
    « spacious but noisy »

    Our stay there was good because the room was much bigger than I thought. it was clean and there was a lot of space to put our clothes and accessories away. The bedroom was not noisy but the living room where our teens slept was! Indeed the window with the air conditioning was far from being draft proof and even with pillows to try to shut ourselves away was useless. Breakfast was good but crowded after 7.15, some customers had to take trays and have breakfast in their room.

    4
    « Great Location, fabulous staff, nice suite. »

    Once upon a time, this was a lovely little apartment building and now it's a very nice small hotel, which almost, almost makes you feel like you're a New Yorker. The breakfast was really well done and the staff that works that shift really, really work hard. The young man working the dining room was a marvel and so helpful. A great location and a great staff.

    5
    « Great location and great service! »

    This is my second stay at this hotel. Spacious rooms, great staff, location is excellent. Within walking distance to subway stations, B roadway, Times Square, etc. Super close to Rockefeller Center. Will stay here again!

    5
    « Amazing room and staff »

    Stay was beyond what we expected. Friendly staff, and amazing room. Breakfast served has huge variety and staff was very quick to fulfil requests. We were all very happy with our experience especially my 2yo son who loved the spacious room

    5
    « HUGE place! »

    We booked last minute and found this wonderful gem of a place! The hotel room is more of an apt and there was so much room. A full kitchen, a small dining room area, living room, nice size bedroom and a full size bathroom are all included. My husband and I slept in the bedroom while our 2 sons slept on the pullout couch. Both areas had their own TV's so the kids could relax and watch their own shows while we adults did the same in the bedroom after a long day.

    3
    « Second visit »

    Booked the penthouse suite for 5 nights as previously stayed in the queen suite. The penthouse comes with a balcony which has a lovely view of a construction site. The penthouse interior appears smaller than the queen suite so, unless necessary, don't pay extra for the penthouse as it's not worth it. Check in was 3pm but cleaning hadnt even started when we arrived at 3.50pm. Had to come back one hour later which wasn't very pleasing after travelling for 13 hours. A mix up meant the balcony could not be used for one day. It was suggested we should not be too concerned as we had received a free upgrade to the penthouse. This was not true as was pointed out to the staff. We received a small reduction and some wine and chocs which was nice Would we go back again?.... probably due to its location, the facilities in the room and the good breakfast choice.

    5
    « Business Trip »

    Excellent service and very honest room services. I never lost anything because I always carry many expensive jewelry and other staffs. I met a young black man at Break Fast area he is excellent in service and very caring for customer.

    5
    « Brilliant Apartment!!! Very welcoming staff »

    Stayed at the best western this week 20th till 23rd November & picked this hotel based on the apartment & extra bedroom ( 2 bedroom apartment ) 1st time in New York & was shocked at how big the apartment was! Staff were very welcoming & very helpful. Apartment was very clean & after a long flight the kids were thankful of the welcome basket supplied.Free fast wi-fi was a massive plus! Breakfast was perfect, self service to pastries, toast, bagels, muffins, cereal, make your own waffles, omelette, sausages etc Tea, coffee & juices. Free Tea & Coffee all day. Check out was at 11.30am & pick up was at 2.10pm but case's were securely locked away so we could spend our last few hours shopping. Found everything in walking distance of the hotel $22 in a cab to battery park ( for statue of liberty ) then after there we went by cab $6 to the 9/11 memorial then from there $26 back to the hotel that was for 4 of us so not as pricey as we thought. Pizza place next to hotel was great too, fab price. Could not fault the hotel, we had the best break ever! Can't wait to go back!

    5
    « Excellent spacious landing pad for central NY »

    Excellent spacious landing pad for central NY activities. I have stayed at this hotel on numerous occasions and recommend this hotel for small groups. Excellent value for money with great staff, feels more like an apt than a hotel.

  • 5
    « Incredible GEM »

    Amazing rooms and fantastic location. Each and every staff member are incredibly courteous and this hotel is special. Rooms are HUGE for New York City and classic with hard wood floors and looks and feels like the bed is brand new

    5
    « Comfortable »

    Me and my family where so impressed with this hotel, the room was lovely, clean, comfortable and had so much space. I had two young children with me age 5 and 3 so having the kitchen really helped and it had everything I needed which was a great help and relief. Not only was the hotel great but the staff where amazing too so friendly and helpful they made our stay that much more enjoyable. Thank you so much for making our experience even better we will certainly be back.

    2
    « stolen watch »

    It could have been a pleasant stay but someone stole my wife's watch...Also we could not open the bedroom window because it was broken. However, the apartment was comfortable with a functional kitchen, close to the center.

    4
    « Excellent low cost alternative to a hotel »

    Although the apartment rooms are getting a little dated, they are excellent value for money. Situated in a good location in the centre of the city, the famous attractions are only a short walk or subway journey away. Good selection of breakfast, which is buffet style.. so fill your boots! Staff are extremely friendly and courteous, only too happy to help. Downsides were the construction work which starts very early next door can get a little loud and the heating seems to only have 2 settings.. off or extremely hot!

    5
    « Love this place ! »

    Second stay in this hotel in NYC and I still love it. Perfect location, massive apartment (for NYC space is just awesome), super breakfast and the staff is so kind and still available. My husband, my daughter and I love this location and will come back to this hotel as it is a perfect match for visiting Manhattan.

    4
    « Our staff at the best western »

    This hotel was a very pleasant experience for me and my family. The rooms are spacious and clean and the location is excellent. My teenage son was delighted with the Free Wifi in the room which was very efficient. The breakfast is good with lovely coffee and the New York Times to browse through. I would definitely stay here again.

    5
    « Fantastic trip »

    We are a family of 5 and wanted somewhere Central in Manhattan. This venue didn't disappoint! Not far from the subway but very walkable to all the major midtown attractions. Yes there is an active building site next door but all suites for families are on the opposite the building side and if like us anyone would be out of the hotel whilst work is being done. The breakfast will set you up for the day and all staff are very accommodating. Will definitely stay here again when next visiting this amazing city.

    5
    « What a pleasant surprise! »

    I stayed in this hotel from October 17 to October 20. I was expecting a cramped NYC hotel but we had a 2BR suite that was incredibly spacious, clean, and comfortable. There was construction going on around the building, so there was some noise during the day, but overall, the room was great. The employees at the hotel really made our stay better. Dave at the front desk, Anthony in the back at the breakfast buffet, and Tom the maintenance man were all outstanding - very friendly and helpful staff. The location of the hotel was perfect, in easy walking distance to the subway. We bought a pass for the big red bus and there was a pickup was a block away at the Waldorf Astoria. We were able to walk to 5th Ave, St Patrick's Cathedral, Rockefeller Center, etc. Overall - great stay.

    1
    « Unauthorized Credit Card »

    Do not stay at this hotel. We were charged for not arriving even though we cancelled our booking well in advance both in writing and telephonically. We tried repeatedly to contact the hotel manager, Eddy R. Luna, to get a refund but he simply refused to answer any emails. Stay here at your own risk!

    5
    « Another Awesome Stay at the Hospitality House »

    My wife and I have stayed at the BW Hospitality House on 4 previous occasions. We are from British Columbia, Canada. This time, we brought our best friends along as we were visiting New York for a week holiday together. The rooms were great. Very large apartment style rooms with full kitchen, living room and separate bedroom with a king bed, (in our rooms). The hotel is so convenient being about a 10 minute walk to Time Square and just a few hundred yards from the Metro station that connects to the whole city. We met our friends for breakfast every morning and were greeted by Anthony, the breakfast attendant. He was so nice. always helpful. Had a great smile and very positive. He was making sure all guests were well looked after. He took a selfie of all of us! Very nice fellow who gave the breakfast room a wonderful welcoming feeling. All other staff we encountered were great as well. The housekeepers were great. We have seen Sam the evening desk fellow many times. He is a wealth of touristy information. The manager Robert always around to interact with his guests. We will always stay at the Best Western Hospitality House when visiting our favourite city, New York as it is our home away from home. Thanks again everyone for another memorable New York holiday.

  • 4
    « recent stay in NY »

    Our apartment was very good value , ideal for 4 friends, lovely beds, kitchen could have been better appointed, but wine glasses and plates came quickly after requested. Was a bit concerned about shower fitting. All staff very friendly, helpful and cheerful.

    1
    « "Standard" room ?? »

    I live in New York, but often get a room to spend a night in the city for dinner and drinks. Nobody wants to drink and drive. So I call Best Wetsern Plus on East 49th and Lexington, and they have one room left. They said it's a "standard" room with a queen bed. Sounds good for just one night, right.....WRONG! As I'm checking in I ask for a room on a higher floor (as far away from city street noise as possible), and the response from the desk clerk was "it's on this floor, and it's the only "Standard" room we have. The room was off the side of the lobby, behind the elevator bank. The room itself wasn't half bad, except that it felt like it was I. A basement since the window got no real natural light What was so bad about the room was it felt like the maids room, noise from the lobby all night and the breakfast room that sounded like a college mess hall! To make it worse they said the room was non refundable once booked. I'm sure they get a lot of people walking out once they see it. Since I didn't want this to ruin all our plans, I lived with it for the night. I feel I was mislead by Best Western. Fool me once, never fool me again. I will never stay at another Best Western again.

    4
    « Nice little bolt hole »

    We had two separate stays here last month on our way in and out of the USA and a trip to Nashville. Its location is ideal, with a bus stop right outside and an excellent pizzeria next door. Next to that is a superb restaurant. All you need in the way of shops, bars and restaurants is only a couple of blocks away and many of the sights are within walking distance. The place has been around for a while but is clean and our two-bedroom apartment was spacious and comfortable. We were advised of the construction noise beforehand and, whilst annoying, it did not disturb us too much. From the moment we arrived, the staff were warm, welcoming, friendly and efficient. The breakfasts were a real bonus and, again, the staff were excellent, especially Anthony who was always pleasant and willing to help. A really great place to stay.

    5
    « great service and great location »

    this is a great hotel-clean, convenient, and the staff are amazingly welcoming and helpful. it has the charm of an older hotel with all the convenience of a new one. Can't beat the location for easy access to downtown.

    4
    « Great place.. construction killed it »

    The hotel is in a great location. Rooms are spacious and clean. Breakfast is good and Anthony makes it excellent. Having that saves time in looking around. The construction is such a disappointment. It's not the hotels fault. But 7am till 7pm construction is rubbish. We had a one bedroom that was facing the site. Our bathroom window opened completely. I could have handed them coffee. They worked through the night, cranes and supplies being dropped off. So please don't expect that 7 till 7 is fine . in 14 nights I had two nights sleep. This construction is happening for another 2 years. Although we were told its 7 till 7 at the time of me reading this on Trip Advisor and think it would be ok., is not. Leaving windows open for fresh air was difficult because of the noise and with no screens it meant mossies. it's an old building so air conditioning is in the windows and noisy. Construction is constant in New York. But there was no mention of this on the Web site when I booked 12 months ago. Staff are lovely, but not very good at giving tourist advice. It's our second trip so we were fine. Id stay again, after construction.

    4
    « Lovely 7 night stay »

    Our family enjoyed our 7 night stay here. Pleanty of room in the apartment which was appreciated.Yes it may appear older but very clean and almost new bathroom was wonderful. Robert was terrific in the lead up to deal with and even helped arrange a driver pick up at JFK(Victor) which went perfectly. We also made Grand Central station our start to all destinations through out the week. Hotel complimentary breakfast is nice and taking it back to the room is the secret,as mentioned previously its a little hard to get a table at times.Bed was super comfy as well. As for the construction,lets be honest you didn't come to the Big Apple to stay in your room,so it won't bother you at all. Highly recommend this hotel to everyone.

    4
    « I was so pleasantly surprised! »

    I didn't know what to expect, but was lured to this hotel by a great deal on HotelTonight. I stayed in a beautiful, renovated apartment. It was meticulously clean and was furnished with a modern touch. Beautiful hardwood floors and area rugs! The staff was warm and welcoming. Lovely and safe neighborhood with restaurants, a market in the area, and a yoga studio about ten blocks away. This place is a great way to stay in NYC if you are traveling with a family or a group. Yes, the apartments are "older" as some people note, but that is a non-issue since they are so well-kept. Nice "free hotel" style breakfast with hot and cold options. There is one downside: the hotel is directly next door to a construction zone. This is obviously not the hotel's fault. But it gets noisy quite early. It's not a problem if you're visiting for business and don't plan to be there during the day. But if you're a family and have a baby that wants to sleep during the day, you may have a problem. I was fine at night. I ran the air conditioner. There are two layers of Windows, which helped too. I slept like a rock. I'm an early riser and would definitely stay here again.

    3
    « Hotel with the works !! »

    Stayed for 14 nights in September 2016. First the good points, and there are a lot of them. Close location (5 mins walk to Grand Central, 10-15 to Times Square), plenty of good restaurants within 200 metres, well stocked 24 hour supermarket just around the corner, large rooms and fully appointed kitchen, efficient daily housekeeping, decent bathroom with (small) bath and accessories, friendly staff, excellent buffet breakfast with great pastries (the room is pretty tight but you can take your breakfast back to your room), high speed Wi-Fi available on all devices. The big downside is that the hotel is next to a construction zone. This obviously isn't anything that the hotel can do about. It is not a garage they are building either, it is a 50-60 storey building so it is going to take at least 2 years to build. The works start pretty much dead on 7am or 7.30am Monday-Saturday and the noise is constant and very noticeable until around 5-6pm. The bedrooms facing 50th Street will just about be able to shake hands with the construction workers as it goes up. If you are planning full days ie out at 7am ish back around 6ish it won't mean a thing, but if you like to lie in, like to come home about 4 for some R and R and a quiet wine before dinner, or if you need to stay in your room for the day (ie sick) then it might really aggravate you and make for an unpleasant stay. Our verdict - really liked the hotel and the apartment, but we'd probably wait until the construction is complete before having another extended stay. Then we'd love to come back

    5
    « An amazing hotel »

    Stayed for four nights with my husband. What a fabulous hotel we walked into our room to be amazed by what we found it was huge not a room but a suite with everything needed for a break. Hotel in an ideal location five minutes walking distance of Rockerfella Centre and fifteen minutes to Times Square. The hop on hop off bus service passes the hotel with plenty of restaurants nearby. Would stay here again. Just a bit of a warning DO NOT use the yellow taxis for your airport shuttle pre book with the hotel. The yellow taxis have no idea where they are going they got us lost taking us to the hotel. We hope to put on a hotel video soon

    5
    « everything it says it is !! »

    just come back from a wonderful 5 days in New York i went with my husband and adult son, stopped at the best western plus with the most charming Robert (manager) Dana David Anthony and i think it was Audrey the lady that helped in the cafe, all of the staff made you feel so welcome and part of the family, nothing is too much trouble for any of them, the apartment is large and clean plenty of towels large TV massive fridge and ice box everything you need for a break in New York better than a hotel as you have a lounge area to chill out. this is perfect for Lexington and 5th Av, St Patrick's is the most beautiful church i have ever seen and will stay with me forever i never thought i would see such a wonder in a city just breathtaking !!! The cafe/ diner plenty to eat for everyone they even had porridge, the brown bread is lovely, bagels muffins danish waffles,eggs, fresh juices, fresh fruit ,yogurts, and a choice every day of hot bacon or sausages scrambled egg omelets, you will not be disappointed. Yeah there is work on a building next door, however your out most of the day and it wont affect you. if you want tickets for Broadway we got a great discount for Jersey Boys by going to the Theatre in the morning what a fab show. Go on book this place you will not be disappointed its wonderful Thank You Robert and staff for making this extra special

  • 5
    « 6 Very happy Irish ladies »

    Visited Best Western for 5 nights from September 7th and really was very impressed from start to finish! Very central hotel located in walking distance to Times Square, 5th Avenue & Central Park. Staff were very polite and helpful and a special mention to Anthony who greeted us on arrival and seen us off on our departure with a nice cup tea in hospitality area while awaiting on our shuttle bus. Room 8a was clean to a high standard and met needs of 6 Irish women on a shopping trip, plenty of space for shopping and bathroom was also maintained to good standard with plenty towels, only draw back I could mention is low voltage for hair dryers but with a hair dressers directly opposite hotel we treated ourselves to a lovely holiday blow dry with glass of prosecco ?? Having stayed in many 4 star nyc hotels in past and whilst they all have impressive lobby areas all hotel rooms are very small so I would really recommend Best Western for there actual room sizes that are like staying within apartment. Really suitable for a group of friends or families. A extra added benefit was inclusion of breakfast that was also a high standard with good selection and complementary tea and coffee available through out the day! Will definitely return myself and recommend to others. Thanks, Claire Smart

    5
    « Great location and amenities - ideal for families »

    I visited in Feb 2016 with my parents. They are a bit older so we chose this Best Western for its location (near the subway, St Patrick's, Rockefeller etc. - not too much walking) and amenities (free breakfast and kitchen). It's very clean and spacious and we were very happy with the stay. The suite had one queen bedroom - this was nicely furnished, they had no complaints as to the mattress quality, and also with a built in safe. The living room doubled as the second bedroom - this had a fold out sofa bed, still a decent night's sleep! It's got a good sized TV too, plenty of election primary coverage when we were there! The kitchen was a real plus - after a long day's sightseeing we relished being able to relax with a cup of tea and a snack and the kitchen (replete with welcome basket of snacks) gives the freedom to do that. It would be extremely helpful for larger families with kids who don't want to spend a fortune in restaurants, and sure enough we saw lots of young families in the hotel. Regarding breakfast - arrive early as the breakfast room fills up fast! It's the type of breakfast typical of a lot of US chains - decent filter coffee with a selection of creamers, make your own waffles, omelette, bagels, cereal etc. - nothing stylish or pretentious but a good start to the day. (As an Irish visitor I can confirm that you should bring your own tea, but you already knew that :) ) What else to say - great value (we booked on the Best Western website), quiet (note, there was construction work ongoing while we were there but not while we were in the room). It also has a more intimate feeling than many other NYC hotels, partly because it's a 10-storey on one of the quieter Midtown streets, but also the welcome is friendly and the service very professional - staff were very helpful with taxis, etc. You are made to feel that your custom is very welcome without ever being intimidated by the surroundings. I would highly recommend this hotel!

    5
    « Staff are a credit !! »

    Spent 6 amazin nights in NewYork with sisters and friends. These apartments were in a fantastic location, the moment we got there, we were met outside by the happiest, smiliest lad I've ever met. Anthony took our bags and along with every single staff member made our week so enjoyable. We were pleasently suprised wit a lovely welcome basket of water and snacks in our apartment, Breakfast is included, was delicious. Rooms were spotless.. linen and towels were changed daily. Staff on the desk couldn't be more helpful, with tips, idea's on where to go and arranging transport. Will absolutely visit again and highly recommend staying here x

    5
    « Awesome NYC Suite Hotel, Great Location & Price!! :-) »

    I never stayed at a Best Western, but thought this would be a good first try. If you are looking for an affordable Suite hotel in the heart of NYC with the best staff, comfortable and clean accomodations, look no further. This BW hotel offers full 1 bedroom suites with full kitchen, living room and bedrooms with Queen and King beds. Not fancy shmancy, but offers great accomdations that are clean, usefull and reasonably priced. Best off all, EVERY staff member at the hotel is super friendly and willing to help with any request. You can't go wrong from staying at this awesome NYC hotel.

    5
    « AWESOME VALUE! »

    Booked a last minute night in NYC with the family. What a pleasant surprise! I called on the phone and the manager was very helpful and even greeted us on arrival the next afternoon. The room was HUGE! The suite was a large one bedroom apartment. Nothing fancy but clean and comfy. The staff was courteous and helpful from start to finish. The complimentary breakfast was nice too. The only knock I have is for those who want to sleep in. A building is being erected next door, so 7am jack hammer wake up! This place is where I will stay for future NYC visits Thanks Again Capt. Dave Riback Queen Mary Fishing

    5
    « All the Hospitality you'll need »

    Superb family hotel situated just a couple of locks form the Rockafella Complex & within easy walking distance of Times Square & Grand Central. Apartments are either spacious 1 or 2 bedroomed & have very large & comfortable bed mattresses. Staff are brilliant & keen to assist - breakfast food is great but it is a smallish room & can be a squeeze. Eat outside on the deck or take breakfast back to your room if you prefer. Best Western please dont change what your doing here - you have a great team & a great offering for families as well as couples looking for room space.

    4
    « A Gem in New York City »

    This hotel met all our expectations and beyond. The location is perfect to walk to major attractions and the subway is close by. The staff in particular Sam at the front desk, Anthony and his assistant at breakfast were extremely kind and helpful. They went above and beyond to help guest. The rooms were very clean and the cleaning staff extremely efficient, they left clean towels every day. I would and have recommended this hotel to friends and family traveling to New York, they would not be disappointed. We had family living in New York meet us at the hotel and they were impressed by the friendliness of the staff and the spacious room. It is because of the staff that I truly believe makes the hotel exceptional! There is a great selection for breakfast ie coffee, fruit, pastries, hot foods, and our favourite the waffle maker! The only con would be the noise of the construction next door and the low water pressure in the shower. Definately would return to this hotel again!!

    5
    « A pleasant surprise! »

    Stayed here in November 2015 and completely forgot to write a review. Stayed here as a family of 5 for our 1st visit to NYC and was well aware we didn't pay as much as some of the surrounding hotels so wasn't expecting much. But what a find!!! The room was probably one of the best Iv stayed in, given we didn't spend much time in it as we were out all day sightseeing but they accommodated a family of 5 adults with plenty of extra room. Very clean too. Staff were very friends offered help for us with directions and always a friendly greeting. And wow breakfast all I can say was the waffle machine was the best addition ever! Would and have recommended this hotel to others and would 100% stay again in the future. Pretty central for all our tourist needs.

    3
    « Good location. Hotel "OK". Construction work next door may bother some. »

    Within reasonable walking distance to many sightseeing attractions and shopping. (Empire State, Rockefeller, Central Park etc.) Subway close by. Grand central 10 mins walk. Hotel rooms are large. A bit worn but clean. Units have kitchen. Apartment style. Construction work next door starts at 7AM! Its pretty noisy if you were trying to sleep. Made no difference to us since we were getting up and heading out for the day. Did not affect us at all. Staff are friendly to guests and helpful (but pretty rude to each other - not the most professional environment). Single elevator means it can be long wait. (We used the stairs but walking 8 or 9 floors might not be practical for some). Breakfast included. Reasonable quality. Very accommodating and helpful breakfast staff. Small breakfast room. But we did not really have to wait more than a minute for a seat. (Could also take back to your room if you prefer).

    4
    « Recommend! »

    This hotel did meet our expectations, it was ideal for somewhere central to stay just to sleep in if you're out a lot in the day. The staff are all very friendly and accommodating. The room has everything you need to cook in, and have a comfortable stay, I found the beds very comfortable, which was a benefit because I suffer from back problems. The room is cleaned every day with fresh towels, bed made etc, and the maid even washed a few cups up for us, we were also given a local newspaper each morning. Breakfast was a lot better than expected, it consisted of cereal, tea, coffee, juice machine, yoghurt, fruit, bagels , toast, muffins, some warm food, but most importantly a waffle marker, which we enjoyed, there is a lovely man that ensured coffee is topped up, and who very approachable. The only low points were, the plug sockets are low voltage, coming from England a lot of my appliances did not really work in the plugs, for example, my hair dryer did not work as it would normally because of the low voltage and phone charging took a little longer than normal. However, the hair dryer that is provided worked fine so we just used that. There is also construction work being undertaken on one side of the hotel, it starts early but also ends early, if the windows are shut it did not bother us that much, we did just block the noise out after a while. All in all, this hotel is a great location, and has everything you need to have a safe, comfortable stay, I would stay here again.

  • 5
    « Excellent stay »

    This hotel was very nice and within walking distance to most everything we wanted to do, and also close to the subway for sights that were a little further than we wanted to walk. Our 2 bedroom suite was spacious and very clean, as was the rest of the property. The breakfast was good and there was plenty. Every staff member we encountered was friendly and helpful. We would definitely stay here again.

    4
    « Great time with the family. »

    Travelled as a family of five. 2 adults 3 children. The two bedroom apartment was large even though we used the sofa bed. Very clean. Our apartment was at the front so not much construction noise that was going on in the back of the hotel. Breakfast in the hotel was ok but the seating area is small and can get cramped. Go early if you are having your breakfast there. Too noisy to eat outside with the construction going on.Easy walking distance to the subway. Would happily stay there next time in New York.

    5
    « Best Western Hospitality House stay »

    Lovely stay. Excellent location and within walking distance to all attractions. Huge, clean suite. Construction noise did not bother us at all as we were gone all day. Outstanding staff who will go out of its way to make your stay enjoyable. Special mention to Anthony, the breakfast room attendant. Would not hesitate to stay there again on our next visit.

    5
    « Really liked this hotel »

    This hotel turned out to be a very good choice. I did a lot of research before making reservations. The location was wonderful because we could walk everywhere except to Lower Manhattan. The rooms were very clean and bed was very comfortable. We never heard any construction noise, but we got there on Fri afternoon and left early Monday morning. The hotel itself was very quiet. We never heard a sound from the hall, the elevator, or any other rooms. I would definitely stay there again.

    4
    « Excellent service, helpful & friendly staff »

    Prompt service on arrival and given a free upgrade to a penthouse suite - great. Suite was large, spotlessly clean and very comfortable with a good kitchen, a welcome pack was provided which was a nice touch. The staff were fantastic, especially Anthony who was really attentive, always had a smile and went out of his way to help us. Good variety at breakfast and plenty of it, food was constantly being replenished Great location. Thanks for a lovely stay

    3
    « Disappointed »

    Me and my boyfriend stayed here for our anniversary, I requested ahead of time for a quiet room since we're taking breaks in between exploring New York as it was my firt time in the city. We got checked in at their only first floor room(1A or A1). At first I thought that was convenient.. But as we walk closer to our room, there were elevator, rest room, luggage room and executive office surrounding our room. We will hear door closing and opening every now and then, water running from the bathroom nearby, etc. Then the next day, we headed out early to explore the city then headed back after lunch to take a break since we're just walking around and our feets were getting tired. Then it got worse. There was a construction next to the hotel, which I am aware of since it's on their site. But God did it feel like it was next to our room. It's so loud in the room and so much louder inside the bathroom, and it would stop for a minute or two then it will continue! We asked the front desk what time they usually stop and he said between 5-6pm. We literally got the worst room in this property which I thought was inconsiderate. I know I am paying less since I am a BW employee, but this is not right. To have your guest suffer from that disturbance just because they're paying less is not very nice. We were tired since we really couldn't nap. It was really so loud. It just makes me really sad. I hope the room would be put out of order until after the construction is done. I feel sorry for all that's been and would be assigned on that room. It is terrible, no one deserves that. Cleanliness was good. I would stay here again when the construction is over. Maybe this is just really not the best time. Everything was in walking distance from this property which is awesome of you're first timers too like us.

    4
    « First class hotel but Wi-Fi not free in the rooms »

    Great location and big rooms but the wi-fi not free in the guest rooms when the smaller hotels provide such service free in the same area, compare to others New York hotels it is a good chose. The location on theTimes is the key and it is very clean big rooms.

    2
    « Old - noisy - expensive. »

    The room are old and worn out, there is quit a bit of noise from construction and thing like the air-condition system was just warn down and did not work properly. Not worth the money even though it is in a nice walking distance from many things.

    3
    « Pretty good »

    Decent location, pretty central and good distance to walk to most attractions. Rooms are spacious and nice enough, very nice of staff to leave a welcome package in the fridge too. However, the front desk staff were atrocious at my time of visiting. They basically ignored our party of 9 for 20 minutes, and were extremely rude. We had to be moved rooms after one night as a result of a mistake, but the janitor there was extremely helpful. Breakfast was okay, the waffle maker was a particular favourite. I'd stay again if the front desk staff were changed.

    4
    « Enjoyable stay! »

    We enjoyed our few days stay at this hotel despite the active construction site next door, perhaps just because most of our trip included the weekend and a holiday which were days off for the construction site, and therefore afforded us with pleasant tranquility. Besides, we did not spend much of the day at the hotel, other than sleeping and relaxing at night; which brings me to the bedroom bed that was somewhat small for a "double" as listed, and the sofa bed in the living room that was not the most comfortable. Nevertheless, we enjoyed our "suite" for its size that is premium in midtown Manhattan. The suite was clean and maintained clean daily, including the most important amenities: the bathroom and the kitchen! Hotel personnel was friendly, professional and welcoming.

  • 1
    « there is jackhammering all day next door »

    Don't stay here. I have in the past with good results. There is now a 60 story office tower being built outside your window & the noise is non-stop. There are plenty of other nice hotels in the area for the price they charge.

    3
    « Great Location »

    This hotel has some really good points, it also has some bad ones too. Firstly it is in a great location, close to Rockefeller Centre. The subway is a couple of minutes walk and also a Gray Line Tour Bus stop is on your doorstep. The breakfast was great, well organised and well stocked with toast, danish pastries, muffins and some hot food as well as cereals and a waffle maker. There is a tea/coffee machine available for use all day. They guy who looks after the breakfast area was really friendly and helpful. The bad points are our room was really grotty, it was just a basic double room which was cramped and not very clean. There were hairs in our bed on arrival and a huge dead beetle in the shower. The safe batteries were held in place with duck tape, so the whole initial first impressions were very negative. In fairness the young guy on reception, Anthony, was great in helping us with these issues. On the whole the location made the room bearable as we only really used the room to sleep and shower. The building work is very loud during the day but if you time it right with sightseeing etc. it's normally finished by the time you return. I must also say the pizza place right next door is really worth a try, it was cooked to order and really fresh.

    4
    « Perfect Location »

    The hotel was in the perfect location to get around NYC. It was close to the Metro & Gray Line bus stop. The two bedroom apartment was larger than we expected. The staff were very helpful & accommodating to our requests. Some construction behind the hotel was noisy during the day, but the beds were comfortable & great for a good night's rest. We were very satisfied with our entire stay.

    5
    « Great Boutique Hotel in the Heart of NYC »

    Well it's not really a hotel, it's an apartment. Each unit comes with a bedroom, Small kitchen, and living room. You can stretch out and enjoy the added space. Lots of nearby shops, restaurants, and a short walk up to Rockefeller Center (best area in the city around the Holidays)

    3
    « Great location, some nice inclusions, crazy construction »

    This hotel has a great location! And you get a full apartment - closed bedroom, living room, dining room and full kitchen. This was very nice. Breakfast was included and is good. Nice selection. It's self serve. The room while large is quite old...but it's very clean. The bathroom had a strong smell of bleach. The bed was supposed to be a Queen but we think it was an extra long double. Not very comfortable. We had free wifi and newspaper each day. They also had breakfast to go bags which was a nice touch. The person at the front desk most of our stay was very friendly and helpful. Construction .... It really is intense...the noise from about 7:30 to 6 pm. We were out for most of the day so that helped, but it's constant and loud when you are there. At least it is not at night. It's not their fault....hopefully the digging part will be done soon because the regular construction noise was not so bad. restaurant right next door Toscana was very good. Great service and delicious food. Great location, easy access to subway and walking distance to lots of stuff. If construction was done, would stay again, but not till then.

    2
    « good location but noise unbearable »

    Booked here for a week. Had a two bedroom apartment. Good size with full kitchen. Easy access to subway, sites etc. However, DO NOT STAY HERE, at least until the building next door is finished. You will be sleeping next to a construction site. Constant from 7:00am to 6:00pm. With all the hotels in New York, pick somewhere else.

    5
    « Fantastic stay »

    Had a fantastic five days stay, staff could not have be been more friendly or helpful. Yes the construction noise is loud but not a lot that can be done about that. Thank you to all the staff you do New York proud. Room is large and kept very clean. Breakfast is great, for us Brits we very much enjoyed making our own waffles. If anything ran out staff very quick to replace.

    3
    « Spacious apartment next to construction site »

    Great location in midtown Manhattan. Spacious suite with kitchen, sofa bed, separate bedroom and bathroom. Reasonable decor but dark rooms with limited natural light. Major construction work from 7am until 6pm. Very noisy. Avoid the penthouse suites which have worse decor, less well maintained and are smaller.

    4
    « Best Western - Best Stay »

    Great location, staff very friendly and helpful, great size rooms, especially for all your shopping! These are great suites to stay in. You have the subway right at your door front which gets you downtown very quickly and 5 minutes walk to Grand Central and 5th Avenue.

    4
    « Great apartment - worth dealing with the construction noise? »

    Yes! It is worth working around the construction noise. It starts at 7am - 6pm, and currently the machinery being used vibrates the building. The apartments are huge and clean. The kitchen is well equipped, the bathroom is modern, clean and well stocked with toiletries. Everyone who works here does a great job and is very friendly and helpful. The welcome basket is a really nice touch. I wasn't expecting to have to make up the sofa bed when we arrived, our room booking was for 3 people, I feel this should have been done. The bedding itself is a little tired and worn, and if replaced, would match the lovely fluffy towels. This accommodation is for families who want to have the luxury of space, wifi and breakfast included in the price, a great location, the freedom of full kitchen facilities, and who can work around the current noise.

  • 5
    « Exceptional hotel and fabulous staff!!!!! »

    Stayed for 3 nights in the Penthouse A. Two bedrooms, two bathrooms, kitchen, living room and private balcony. Exceptionally clean. Spotless. Very spacious. Family of four including a 12 year old and 22 year old. I can't say enough about the staff especially Robert the general manager. Arranged a car to pick up and drive us to the airport. Reasonably priced. Amazing driver! A couple of awesome surprises in the room upon arrival. Breakfast was great and the server in the cafeteria was awesome! I would definitely stay here again. Free wifi! Only regret was booking through booking.com. Wish we could've stayed longer. Great location. See ya next year !!!!!!!

    5
    « Surprisingly Good! »

    My friends and I did not the previous hotel booked, so this was a last minute booking. When we arrived at the front desk we were greeted by Sam Sharma, CHS, CGSP at guest services. He was warm and welcoming, he made us feel at ease. He was also, very friendly and jovial. We felt so welcome by the staff members and breakfast was a such a delight, that I would go back there again. We had the penthouse room, it was a like renting a little apartment in the city. It was only three of us, so it was just enough space for all of us. We liked that it available at short notice, and that they were so accommodating and welcoming for our short stay. It may not have the high end rooms in Manhattan, but the service was impeccable and the treatment we receive will never be forgotten. One more thing, I liked that it fit within our budget.

    5
    « Genuinely nice staff »

    I could see the construction site outside my window, but I arrived on Friday and left on Saturday, so did not endure the noise. Without the construction, this is a great place to stay. It's small, not the Hilton, but the staff goes out of its way to be welcoming and kind. Even the maintenance man said hello and asked about my visit. The breakfast room attendant greeted me cheerfully with a smile. I guess I was surprised at the warmth this small place offered, but it made the difference. I would certainly come back here. (But I would watch Trip Advisor for news on the construction!) My room was large (it was the ADA room), clean, and well-appointed. A basket with snacks and water! Amazing! And real toiletries and a sewing kit in the bathroom. Internet was excellent. They stored my bag for me at no charge, and called a taxi to the airport. Great location near to the subway.

    5
    « Perfect for families »

    We stayed a week here in the 2 bedroom suite. It had 2 rooms, both with queen beds and a fold our sofa in the lounge rooms. 3 televisions, one bathroom and a full kitchen. The sofa bed was so uncomfortable, we all had a turn sleeping in it and wouldn't recommend it at all. The only disappointing thing about the room. But the apartment itself was amazing especially with 2 Adults and 3 kids. We walked almost everywhere and it was very handy to restaurants and pharmacy ( convenience stores ). There was free breakfast each morning and when the kids where asleep we would bring back muffins or yogurt for them a big plus when travelling with kids. If you need to use the sofa bed I would question if the mattress had been replaced because I slept in it for a night and it was like sleeping on springs. All the staff were very friendly.

    2
    « Don't come at the moment!!! »

    Great value hotel apartments, very good location BUT Sitting in our bedroom after a good day sightseeing as this is the room with double glazing, it would be much pleasanter if the jackhammer on the building site right outside our window wasn't going.....and won't stop till 6pm ( it started at 7.30am). Great pity as otherwise ideal but until this 60 story building is completed only stay here if you are deaf, earplugs work for you or you don't mind being woken at 6.30am when they start arriving on the building site.

    4
    « Spacious, well-located accommodation. »

    We stayed in a 2 bedroom suite here as a couple with our 3 year old son and our parents. It's a great sized apartment, decor etc. not bad for the price. The living room and bedrooms are spacious, the kitchen well-equipped (with super cold refrigerator, which was great). The bathroom was small but adequate although we really could have done with 2 bathrooms between our 2 families. There are 2 bed, 2 bath suites at the hotel but I wasn't able to select and book one, so it seems to be pot luck. If that's a facility you need, you could try calling them (although that wasn't successful in my case -more on that shortly). Oh and the bath towels are quite small, so you may want to pack a bath robe / dressing gown -I wished I had! Cleanliness was generally good, although there was grime on windowsills from the opening mesh and dust on high surfaces like the top of the freezer that might bother you if like things ultra perfect. The location is hard to beat. Central for the subway (a few minutes walk to catch an uptown / downtown 6 train and Grand Central not much further away) and for many of the highlights of Manhattan itself on foot. Many shops and restaurants within walking distance. The only issue was the construction work going on at the rear of the building. That was incredibly noisy from 8am through until 5pm. Not too much of a problem if you're planning on being out and about all day, but does take a little away from the idea of having somewhere to relax and go back to during the day. We were on the 7th floor and the noise was severe enough to interrupt speech and television viewing, so I'd imagine pretty unbearable on lower floors. Air-conditioning worked well, but was also quite noisy. No fan in the bathroom, so prone to humidity if four people are taking a shower in the morning. Water pressure about average, so not a power-shower but enough stream to wash your hair in reasonable time. Decent hairdryer in the bathroom (good power and doesn't require switch holding down), but tripped out on me after 3 or 4 minutes use every time. Probably due to overheating as I have very long hair. So you might want to take your own if you rely on one. Breakfast I would imagine was fine for most people. Good selection of pastries and giant muffins, some pots of yogurt, fruit (whole apples, oranges and bananas), bread, bagels, jam, butter, cream cheese, cereals, waffle-making machine and a small selection of hot items (scrambled egg and crispy bacon). Wasn't great for me personally and I ate out after the 3rd day but probably just my personal taste. The hot food could have been more diverse and appetising (I don't like bacon and the eggs were too sloppy for me), a fresh fruit salad would have been nice, as would more choice in fruits and I don't personally like danish pastries or the flavours of muffin available (no blueberry, plain or choc chip). Again, a lot is down to personal taste though and there is certainly enough there to set you up for the morning, along with plenty of coffee and juice. The breakfast room did tend to get a little busy after the first few minutes of opening so I'd reccomend either getting there for 7am sharp or taking a tray up to your room -where if you have a suite, at least you can make decent toast! -I'm not a fan of the rolling grill toasters, they're slow, inconvenient when the restaurant is busy, and either burn or undercook. It would be nice if toast was provided instead. The only other negative would be communication about sleeping arrangements. Our particular requirements for this trip were: a double room for my parents-in-law and a room for us and our 3 yr old. We were repeatedly told how the living room had a sofa bed which sleeps two and repeatedly explained that this woudn't be suitable for us as we needed a private room for each couple and the baby needed to be in the parents' bedroom. It would hardly work to put the baby to bed at 7 in the living room as then we'd all be confined to our bedrooms all evening! Plus as an anxious child in a strange place, we felt he'd be better in with us. As this was an important aspect to us, I made two phone calls and sent 3 emails to have it confirmed that we could have a roll-away bed in one of the bedrooms. Despite this there was no roll-away upon arrival and we were told there was no record of our request. However, I do have to say that the roll-away was then brought immediately with no problem, it was just a little frustrating having taken so much trouble to plan it. Staff were friendly and professional at all times. We met several reception staff and cleaning staff, all were pleasant and helpful. Overall, I enjoyed the trip and the accommodation. As we now have family in the city, it is likely that we will return fairly frequently. If we went as just one couple with children, I would very possibly stay here again. If there were two couples again I would stay if I could be assured a 2 bed, 2 bath suite. I would also have to carefully consider the price for regular trips as it's not a cheap option, although as mentioned, with the location and size, this is understandable.

    1
    « Great if you are deaf ! »

    This was our second visit to this hotel and I would like to start by saying our first visit was excellent which is why we booked for a second visit ! (and our last visit) We arrived late in the evening and all was OK until 7am the following morning when the demolition work began. When we stayed before this was just a empty plot and during the drive from the airport we had discussed what may have been built in that plot over the last year. Little did we know that they were going to be digging further into the ground from 7am in the morning to 6pm every day ! The ground workers were using a 30 ton machine and a breaker the noise was deafening . This was NEVER ADVERTISED ON THE WEBSITE the only information that was pointed out to us was the small print on our booking.com confirmation sheet stating there maybe some building work being carried out during our stay i emphasize the word BUILDING this was not building this was demolition of pure rock in the ground.When we complained to the hotel manager (once he arrived he insulted us by informing us this was the city that never sleeps ! .ironically on our third night we really didn't have any sleep as a dodgy fire alarm decided to go off at 2AM ! He did in his defense move us to a different room but this made very little difference. But overall our whole experience was VERY disappointing.

    5
    « Birthday trip »

    Stayed here with my husband and 2 children... WOW what a fantastic find!! Huge apartment style rooms fully working kitchen 2 large bedrooms... Great lounge... Perfect place to relax after a busy day of shopping and sightseeing.... Fantastic location!!

    2
    « Construction work in progess »

    Be aware that major construction work is taking pace immediately next door to the hotel at the date of writing and that the construction is in it's early stages so will be ongoing for some time. For future reference, the room itself was comfortable (We just couldn't hear ourselves think from 7am!) The breakfast was basic, self service and on disposable plates / cutlery, but satisfactory.

    5
    « Excellent suites in a fabulous location »

    We had a superb stay at the suites hotel. The two bedroom suite was the size of a large Manhattan apartment. There was lots of space and the amenities were unparalleled for what we paid. I would unconditionally recommend this hotel.

  • 3
    « Good location and breakfast but needs some attention in places »

    This hotel was in a great location and the staff were very friendly and helpful and the buffet breakfast tasty and plentiful. When we arrived they offered us an 'upgrade' to a larger two bedroom suite which we didn't really need but agreed to as it was late and we were very jet-lagged so just paid the extra. The rooms were huge and beds comfortable, but I feel if we had said no then we may have been allowed to have it for free as it was clearly made up ready for us with a cot which I had asked for, so felt we may have been slightly conned into paying for it, but still it was nice to have the extra space!! There were a few things which I think might need a little TLC, like windows that have had aircon adding then any left over holes filled with foil or tape so still a bit draughty, and the radiators were very noisy at night. The kitchen had an oven but nothing to actually cook anything on except plates, and generally not very well equipped! I guess they don't expect people to be doing much proper cooking whilst there but it was one of my main reasons for booking somewhere with a kitchen as we had two young children with us so eating out every day wasn't the plan. It also wasn't mentioned when we booked about the noisy building work going on right next door - not really the hotel's fault but may have changed my mind when booking. Generally would recommend for location, price and breakfast but think it could be so much better with just a few little tweaks!

    1
    « Very Poor service »

    I had stayed here for one night with my friends. We booked the penthouse suite and are still waiting for our refund because our room that we had paid 500+ was apparently being used. Management was absolutely horrible and are very disappointed. I travel often to the city and this was just the worst trip ever. Never trust this place because when we had left the room to walk around, our stuff in the room was moved.

    4
    « Great location - good for large groups »

    13 of us stayed here recently for 4 nights across 3 apartments. All very spacious and well equipped with comfortable big beds. Location is very good, one block from The Waldorf Astoria and most things are within walking distance. It's not quiet at night (but where is in NYC?) and you do get used to it, especially as you do so much walking. We stayed here 5 years ago and would still recommend as a good value place to stay in NYC.

    5
    « Location, Location, Location! »

    We had 7 reservations for week long stay for our group of colleagues from all over USA and overseas and we all enjoyed the hotel very much. The suites were very roomy and the full kitchen was so useful. The hotel had free wifi, which is very unusual for a NYC hotel, along with tasty full hot breakfast. The service at the hotel was excellent, from the front desk manager, to the housekeeping ladies, to the breakfast folks. There are many places nearby to dine. My only comment is that there were several large families who seemed to be from Europe or Latin America would come to breakfast and leave a big mess. They did not clean up after themselves and left the mess for the poor ladies to clean up. They treated the place like a restaurant - what a bunch of cheap, mean, barbarians! The worst is that I noticed very few of them bothered leaving a tip for the hard working folks every morning. I made sure that every person in my group left tips each morning, not only to the breakfast team, but also to the housekeeping ladies. I do not know why folks from Europe seem to be so reluctant to leave a tip. My group, who are from USA and East Asia, recognize that good service deserves recognition.

    5
    « Great hotel »

    Much bigger than the average hotel in New York City. Great for traveling families or groups. My kids loved breakfast. I Would definately return or recommend this hotel. Very clean and affordable. Check in and out was very smooth.

    4
    « Did not disappoint »

    I think I must of researched every single hotel in Manhattan and finally decided on this one based on the space it offered our family and the location. Space was brilliant. The two bed suite was more tired than I had expected, but once we looked past this, the space and facilities were spot on. Two large bedrooms with a living area and a small kitchen and small bathroom. Beds were incredibly comfy. The kids enjoyed the breakfasts, especially the waffle making machines! Space was limited in the breakfast room, and one morning we had to take our food up to our room as there were no free tables. The staff were friendly. Location was great. Seven minute walk (three blocks) to the Rockefella centre. Lots of eateries close by. Would we stay again? I don't think so. Not because we didn't like it, we did. But next time I think I'd like a little bit more luxury.

    4
    « Great location, great accomodations »

    Stayed here for 2 nights to celebrate 60th birthday. Best location in New York. Best attractions within walking distance and the subway is right around the corner. We had a 2 bedroom suite which must have been an apartment at some time. Tons of room and tons of closets. Nice bathroom and great kitchen. Lovely gift basket in fridge and really nice breakfast. We had a major glitch with some misinformation but the general manager conscientiously and graciously resolved it making our stay memorable and fun. Thank you best western plus.

    5
    « Best kept secret in all NY »

    BW is convenient to all of midtown: entertainment, restaurants, places of culture. Great for families who are having health issues and need a place to stay far from home while family member is being treated.

    4
    « Good overall experience and value for money »

    Enjoyable stay from 5th-12th march in excellent location for various attractions. Manager was very honest before booking regarding the noise from the adjoining construction site and managed to get us on the top floor which we requested. Had a plumbing problem the first morning and the maintenance guy was there within the hour and fixed it.Loads of good bars/restaurants within walking distance.

    5
    « Excellent Experience! »

    Extremely spacious! Not you typical NYC hotel for the price! Stayed for business! Came back for fun! Within walking distance of United Nations, Broadway, Times Square, Grand Central Station, St Patrick 's Cathedral, Rockefeller Center, Radio City Music Hall, and best of all the LEGO STORE! Ask my grandson!

  • 4
    « Tons of space! »

    Stayed here for one night with my cousins and their kids. This was the only suite that could comfortably sleep 5. The gentleman at the desk was very pleasant at check in, and my companions were all thrilled with the complimentary breakfast in the morning. The room we got had two bedrooms, a bathroom, a living area and a small kitchen. It was perfect for our needs. Do ask for a topper if you are going to be using the sofa bed - it was deemed unsleepable by my 19 year old male cousin, and I thought teen boys could sleep on anything! Also, the room was really warm - plan your sleeping attire accordingly!

    4
    « Just perfect for families »

    Stayed here on our first international trip with my 14 month old in the blizzard. Always going to be an interesting time but this hotel is fabulous for families. We were there for 5 nights and really felt like home. Our party of 5 was able to spread out ad each get space in the 2 bedroom apartment and not feel like we were on top of each other. The rooms were designed so that the toddler didn't wake people in the rest of the apartment when he was playing at odd hours thanks to jetlag. Right from the beginning i was impressed with this hotel. A couple of queries before our arrival were answered promptly and a request was handled beautifully. We were also allowes to check in a little earlier after a 15 hour flight which was so lovely with a tired baby. The staff were really lovely and friendly. The hotel is in a fabulous location right in midtown. An easy walk to central park and close by to several sub way stations to make getting around very easy. The rooms are a great size. The 2 bedrooms were huge and the king bed was a rare (but very welcome!) Find. The bathroom was small but well laid out for functional usage. The kitchen was huge, we ate in a couple of times and had everything we needed to make simple meals. The tvs had a good variety of cable channels (great when you're up all hours with a jetlagged toddler)! The heating was a bit overzealous and even in mid winter we had to keep a window open to get the temperature right. That was probably my fault for not being able to work the radiator style heater. The provided breakfast was simple, but exactly what you need to get you started for a day it sightseeing. There was always lots of each item and the breakfast room was cleaned quickly after each party left. We stayed on the 3rd floor and it was a little noisy so get a room higher up if you can. The staff were all very lovely and helpful - the only downside was that on our way to the airport we asked reception to call a cab and they called a town car which was twice as expensive as a taxi. I felt pretty ripped off by that and it put a bad finish on what was otherwise a fabulous stay. The hotel is a fabulous choice for families and was a great introduction to international travel.

    4
    « Great location, lots of space, cost effective suite hotel »

    6 of us stayed in a 2 bedroomed suite on the 7th floor. 2 excellent sized bedrooms and a double sofa bed which was fine once we had requested a topper for it. The suite had a good sized living room, a bathroom and a separate kitchen. The Hotel is very well located around 10 minutes walk from the Rockefeller Centre and around the same from Grand Central Station. We walked everywhere except when heading right down to the Financial District. The staff were very friendly and helpful and it was a saving not to have to buy breakfast every day. The only downside was that the suite was particularly noisy, having a broken window frame on the very window below which there was building work taking place on an adjacent site. It started at around 7.30am each morning - helped us to get up and out ! (A silver lining!). This isn't glossy and new accommodation but it is very spacious and very clean.

    1
    « Botched reservation »

    We booked through Expedia by phone. I talked with the representative and 3 times confirmed that there were 2 bathrooms in the suite. He assured me each time that there were 2 bathrooms. With 3 females and 2 guys getting ready for shows at the same time, this was an important amenity for us. We arrived at the property, checked in, and discovered only one bathroom in the suite. BWPlus blamed Expedia, Expedia blamed BWPlus, and BWPlus said they could not refund our money because we had already checked into the room. Location is not bad and the room was good for the money, but we won't be returning.

    5
    « Perfect for a family group, great location, good value »

    We had apartment 3A, a front-facing, two bedroom flat. It was great for my sister and me, who were treating our nephew (16) and niece (15) to a few days in New York. The location is excellent, plenty of dining options close by. The hotel is, I think, an old apartment building. I just has one lift but that wasn't a problem for us. We had one bathroom - again not a problem, and a large, spacious living / dining area. It had a TV as did each bedroom (a king and a twin). Plenty of towels and bedding. My nephew slept on the pull-out sofa bed, which didn't have the best mattress on it but after reading reviews on here, I knew to request a mattress topper which improved the comfort for him. We didn't use the kitchen, but it was a decent size, very clean and looked well-equipped. Central heating was big old radiators - at times they hissed a bit but no big deal. One of the reasons we chose this hotel was that it serves a complimentary buffet breakfast. The breakfast room is small, but turns over quickly and there is everything you could want from cereal, to waffles, to a hot option (eggs / sausages). The staff kept the food turning over and the place clean. The rooms have trays so if you like, you can come down and collect breakfast to have in your room. It's self-serve and everything is paper plates / cups and plastic cutlery. By day 4 we decided to treat ourselves to a real NY diner breakfast and found just the place one street up, behind the hotel - the New York Luncheonette on E 50th Street. Fast, efficient service and a nice authentic experience for the kids. The staff at the Hospitality House were extremely helpful and accommodating - my sister and I were delayed 9 hours and our niece and nephew arrived alone, never having been in NY before. The BW team settled them into our apartment and sent them off in the direction of a McDonald's. By the time we arrived, they were well fed and tucked up fast asleep! We really appreciated them looking out for the kids. The Hospitality House isn't a luxury hotel but for groups or families who want space and flexibility in accommodation and / or catering, it's fantastic. It gives you a real taste of living in a Manhattan neighbourhood, it's small-scale, intimate and has a great team looking after guests. They also looked after our luggage on the last day and arranged a limo service to the airport - more comfortable than a cab and not much more expensive. I would definitely recommend this hotel.

    4
    « Great Location/Price/Size »

    Breakfast and wifi included, great location to walk to Theatre district (about 15 mins) on the same street as Rockefeller Centre, very handy to subways. Apartments have a full kitchen+ lounge/dining area + separate bedroom and bathroom, BIG for NYC accommodation and so much better than a normal hotel room. Staff friendly and helpful. Clean and comfy bed/s. I was visiting for a week with my two teenage daughters and would definitely recommend

    4
    « Big space, Great location, Nice Staff! »

    Easy access to the E and 6 trains (you can get anywhere in NY from the E and 6). Walking distance to Rockefeller Center and Grand Central. More money than some other hotels that are "fancier" but you are getting more space and a small kitchen. Be aware no high floors so you hear the street traffic. And elevator lobby on each floor is small so noise travels into your room. The staff is very nice. I planned my husbands surprise birthday party and had family fly in from all over and they were very helpful. We've stayed there multiple times.

    5
    « Hospitality House is a big Plus »

    If you like to stretch your dollar like we do, this is a great place to stay. It is comfortable with lots of elbow room. The convenience of having a full kitchen, living/dining room and separate bedroom during our week in New York was fantastic. Dining in saved us big bucks...and time! We didn't cook. We bought home cooked meals (not TV dinners) at Morton Williams super market - two blocks away - and used the microwave. We ate out when we wanted to, not because we had to, and could store and reheat our leftovers in our room. A free fresh breakfast every morning is a super "plus" for us. Now we're spoiled and always search for "free breakfast" before booking. The location fits our needs. The Subway is close, and used to be our primary transportation, but we now love getting around on New York buses! Often easier and more convenient than a subway for many trips. A 10 minute bus ride puts you 2 short blocks from the Times Square TKTS booth. The same unlimited ride card is good for subways and buses. We have been to New York almost annually for years and Hospitality House has been our first choice in recent years and is our first choice for next year.

    5
    « BEST Location & Service »

    We spent 6 night here in Jan 2016... was recommended by my sister and daughter who had stayed here on separate occasions... So glad we booked and stayed at this hotel... Robert the Manager and Sam on the front desk where just excellent and went way beyond what we have experienced in the past.... King Size suite was VERY spacious and incredible for the price we paid... location was EXCELLENT, room was EXCELLENT, service was EXCELLENT... would recommend this hotel to anyone visiting NYC and will stay here again in an instant.

    5
    « Awesome »

    Really good stay had a two bedroom suite five adults plenty of space. Breakfast was adequate to keep you going for a long day walking. Main plus point is location brilliant. The staff are helpful especially with directions.

  • 5
    « Perfect for families »

    We stayed here at New Year with our family aged 21 19 17 and 13 . The apartment type arrangement works really well and we were pleasantly surprised by the quality and spaciousness of the accommodation. The staff could not have been more helpful and breakfast was perfectly fine . The location is really good too . This is really good value and a perfect base for families to use . The kitchen is well equipped and whilst we didnt do any self catering it does provide the option.

    5
    « Christmas in New York »

    23rd /30th December 2015 Christmas in New York Very well Located Hotel for all New York sites and transport. Buses right outside the door, subway two or four blocks away depending which line you need to use. Staff in this hotel are helpful,polite and nothing is to much for them, a credit to this hotel. If you were to ask me to name one it would have to be Eddy Luna, a minefield of information, a guide to New York all on his own. Rooms as described I cant fault them, but as some other reviewers have stated the sofa beds could do with being upgrade, they are a bit hard and lumpy. Breakfast, once class every morning ( thanks Abdul ), we always ate in our room, again because as some other reviewers have stated the breakfast room is quiet small and when it is busy it does get very cramped. Other then the above two points this is a first class hotel and first class staff. Some people may find this hotel a little out of the way but remember the best and quickest two modes of transport are walking ( don't forget to keep looking up ) and the subway, after all your are in New York: Grand Central 5 mins 5th Avenue 5 / 6 mins Top of the Rock 5 / 6 mins Times Square 10 / 12 mins Central Park 10 / 12 mins All times are for walking WTC 20 / 25 mins by subway

    4
    « Fabulous hotel for families perfectly positioned in NYC »

    Stayed here for New Year 2015 - we were attracted by the large family suites available which have two bedrooms (a queen and a king size) a spacious living room and kitchen. The locations is perfect - just a 10 minute walk to the Rockafella Centre and maybe 15 to Time Square or Central Park. It's clean and well decorated but if you want luxury stay next door at the Waldorf Astoria. The buffet breakfast is perfect for families with a full range of cereals, pastries, breads, hot option and the very popular make your own waffles ! The staff were 1st class, helpful and knowledgable. Our daughter was poorly during our stay and was sick - the hotel were superb at servicing the room without problem, cleaning and replacing all the bedding and towels. It is a little noisy outside but then the city was really busy being new year and after all New York is the city that never sleeps !!!!!!!!!!

    4
    « Just like an English Bed & Breakfast »

    A quaint hotel in a great location with very friendly, helpful and knowledgeable staff. Being between the United Nations and Fifth Avenue the location was excellent. The rooms were spacious, quiet, very clean and ideal for a family of four that needed two separate bedrooms. It was expensive but New York at Christmas is expensive and this seemed good value for money especially given breakfast was included in the tariff. The only issue was that the wifi was very slow and one bathroom was an issue on a couple of occasions. I'd thoroughly recommend for families visiting New York that need an extra bedroom and a bit of space.

    4
    « Great location & value »

    Great value in NYC. Short walk to every thing & near Rockerfella centre. Suite, king bed in separate room plus queen sofa bed in lounge with full kitchen perfect for a family. Great Italian restaurant next door. Really friendly staff. Simple breakfast included.

    4
    « Good location »

    Well located. Walking distance to most tourist sites. Spacious, clean apartments. Street noise and hooting can be irritating early evening. Breakfast is fair. All and all good value for money based on location and accommodation

    5
    « Great for families »

    While not cheap (what is in NY City?), the penthouse suites in this hotel are great for traveling with families who do not want their kids in separate rooms. Kitchen minimally supplied but adequate. Living area, dining table, 2 bedrooms, 2 baths. Beds very comfortable.

    5
    « Holiday Home Away From Home »

    Can it really be 9 years ? Our group of girlfriends returns annually for our weekend of shopping and fun . What adds to the experience is our accommodations at BWHH! It's really a little apartment that lets us have room to spread out ( 2 bedroom / 2 bath with full kitchen and living room / dining area ) and not feel on top of each other. There is a full complimentary breakfast on the Lobby level with scrambled eggs , bacon/sausage , pastries , cereals , juice and coffee . Perfect for families with kids who are hungry the minute they get up . You can eat it in the breakfast room or bring it back to your " apartment ". No restaurant in the hotel but right next door is the San Martin - delicious Italian with an A rating . Everyone of the staff is so friendly and helpful - thanks Sam for helping us arrange transportation to and from the theater ! The beds are comfortable and the housekeeping staff is good - everything is kept very clean . We stay on the top floor and there is even a huge balcony with some patio furniture . It's not elegant or fancy but - location location location ! Thanks again to all and looking forward to next year .

    4
    « Great location, good value »

    Spent 5 nights here recently. The location is great - a few minutes from Grand Central which gives good access North and South. You can get from Midtown on either the 4,5 or 6 line to Brooklyn for $3. There were 5 in our party and so we had to use the sofa bed. The hotel provided an additional foam top mattress but the bed still wasn't great. The beds in the other rooms were comfortable. Room was clean and the staff were excellent. Breakfasts were good.

    4
    « had a great holiday here »

    Great location the hotel is getting refurbished at present but the staff are so nice and helpful would recommend this hotel the room sizes are amazing some of the furniture needs updating but overall great place

  • 5
    « Brilliant base for a first time family trip to New York »

    To call this good value for money is an understatement. The hotel was priced similarly to others we looked at but where you get a single room in them, this offers a large apartment. It's in a brilliant location, close to the Rockerfeller and 5th Avenue shopping. All the staff were wonderful were really helpful. What's great: Location Wifi Comfy beds Fully stocked kitchen Breakfast included Close to subway What could have made our stay better: Window closing in our room to reduce the street noise

    5
    « amazing service and value »

    We were three couples(family) grovelling at the start of nov. We were surprised by the fantastic quality of the room suites, one couple had a two bedroom with super king and queen, another a super king and twin and ourselves a one bed queen. A fantastic amount of space with great quality furnishings. Well equipped kitchen. great location to times square etc. the most fantastic part were the staff. Sam on the desk in particular was amazing, booking us dinner, subway times, transport... well everything really. Would highly recommend this hotel if you want space, quality and great service.

    5
    « Birthday Celebrations »

    Stayed here with family for 7 days. Great central location, clean rooms and very helpful desk staff. Very good for us as we had an odd number of 5 people. Particularly impressed with a nice bottle of wine, chocolates and a birthday card from the Manager! The ONLY gripe I have is that there are not enough tables in the breakfast room but nevertheless the choice is fairly good. Would recommend without hesitation.

    5
    « Great option for groups in NYC »

    Great place for large groups to stay. Living room provided an excellent space for in room pizza dinner from the place next door. Easy access to subway. Large rooms great for group travel. Friendly and helpful staff.

    5
    « best western hospitality manhattan »

    If you are in need of and apartment sale extended stay with multiple rooms and you like to sit around like your in an apartment than this is the place for you ...an excellent value for the money, good breakfast and good location . No parking or valet so your on your own , but its easy to do , many garages within two blocks

    4
    « Fantastic!! »

    Absolutely brilliant apartment! So much space, the staff were amazingly welcoming and helpful. The location couldn't have been better, so close to 5th avenue and Central Park, would deffinetly stay there again. Even a newspaper delivered every day and stored our luggage for us overnight while we went on a trip to niagra falls. Food was lovely, a bit busy in the mornings for breakfast but we always had a table and the kids loved helping themselves. Overall fantastic, thank you best western!!

    4
    « Excellent situation. Friendly service. »

    The rooms are a bit 'tired' but spacious and clean. The sofa bed in 2C needs renewing and the air con. is draughty but overall its good value and we enjoyed ourselves. Breakfast is adequate and the breakfast staff very helpful.

    4
    « Excellent value »

    If you are looking for good value and a convenient location, this Best Western is an excellent option. While it is not high-end, it is well-suited suited for a group or family who plan on spending more time exploring the city than in their room.

    4
    « NYC BEST western plus lovely warm and welcoming 11 Nights »

    Really good hotel for families we stayed during the January whiteout this year the hotel replace windows In our two bedroom apartment and made it even better to sleep ,soften the street noise , sirens going all hours of the day the lift was tight with cases and persons and often filled with staff doing their chores housekeeping where great. A ready decent place to stay with nice people running the hotel And central to everything we wished the hotel could put in washer/dryer combos in each apartment and it would be PERFECT

    4
    « good for families »

    This was our first visit to New York and we looked at lots of options for accommodation. The Best Western provided us with the space we needed. It was in a good location and we were well looked after by all the staff. It was a little noisy at night but remember it is New York - we used ear plugs and didn't have a problem

  • 5
    « Location, Location, Location...We will be back »

    We could not have been more pleased with our stay at the Best Western Plus Hospitality House in New York City from October 6 to October 14, 2015. The hotel is strategically placed in mid-town manhattan - you could not ask for better proximity to upper and lower manhattan, rockefeller center, theatre district, subway access and Metro, shopping on 5th avenue, grand central station, and time square. The hotel itself had the best hot breakfast each morning. Lots of international guests. Everyone was content. A USA Today newspaper at our door each morning, and the New York Times available at no charge in the dining area. The suite we had was more like an apartment - very spacious. Entry way, full kitchen with dishes and microwave, and stove, and complimentary snack basket, a large living room with TV and DVR, free WiFi, an adjacent dining room table for six. The bedroom also had a TV and good channel package. The full bathroom was roomy with good lighting and plenty of space for toiletries. The hallway closet was stocked with towels and toilet paper. There was housekeeping service everyday. Any room temperature needs are quickly addressed by the front desk and engineering. You can count on Sam Sharma to direct you to a closeby cozy and intimate dining experience for two at Bobby Vans - that was special for us as this trip was for our anniversary. Just outside the front door of the hotel is a pizzeria nextdoor - great for the munchies!! Plus there is an Italian restaurant next to the pizzeria for a full course meal. The weather in New York was perfect - no winter clothing necessary. The only long lines for attractions was 9/11 Ground Zero - you need to get there before 11am. Also, if you want to walk across the Brooklyn Bridge, don't go on Sunday - too many people. Be sure to see a Broadway show - we saw Jersey Boys and it was fantastic!! Packed house. And if you need transportation to and from the airport, DO NOT take the Airport Shared SuperShuttle Service unless you like standing around in the airport for 4-6 hours waiting for your pickup. Book your transportation thru Victor's Limo Service 917-373-1283 as he is reasonable and will provide curbside door to door service. Our morning ride to JFK only took 45 minutes...traffic not bad...again, the hotel front desk provided this information. If we ever go back, we'll be sure to call and book with Best Western Plus Hospitality House. I hope you find this review helpful and that you enjoy your trip as much as we did.

    4
    « Location!!! Great hotel. »

    The hotel is very well positioned, close to various attractions. The staff were very friendly. Breakfast was an absolute treat. The rooms are nice and modern as well as very clean. We will definitely make use of this property when we visit the states again.

    5
    « Great accommodation »

    We stayed here end of September/early October for 4 nights. Hotel staff were all very friendly, and looked after us following an issue with our booking. We had a one bedroom apartment. It was very spacious and surprisingly quiet at night, compared to other hotel we stayed in closer to Times Square. The bed was very comfortable, however the kids did share the sofa bed which was just adequate for them but I wouldn't want to sleep on it as you could feel the springs! The breakfast was good. Large selection of options available, cereal, croissants, muffins, pastries, eggs, bacon or sausage, waffles, juice, coffee etc. there is gluten free cereal on request as well as gluten free bread. Unfortunately I couldn't eat the gluten free toast as it has to be put in the same toaster as the non gluten free and would be contaminated from the crumbs, which would make me sick. It would be great if kitchen had a small toaster in the kitchen for gluten free. Location was good, short walk to subway. Only 5 min maximum walk to Rockefeller Centre, and not much longer to Grand central station . There is a pizza/Italian restaurant down stairs (no gluten free options) and the family said the pizza was really good. We would definately stay here again and have recommended it to other family and friends.

    4
    « Just what we needed »

    I stayed at the Hospitality House in September 2015 with my family. We had two apartments - a 1 bedroom & a 2 bedroom. Both of which were lovely, spacious and extremely clean. I felt that the location of the hospitality house was perfect...not too far a walk from all attractions and points of interest. We stayed in New York for 4 days and only used the subway once and that was to get to and from the 9/11 Museum/Staten Island ferry. It was a 5 minute walk from the Rockefeller Centre and about 10 from Times Square. The breakfast was a selection of breads & pastries, cereal, bacon, egg, sausage etc as well as fruit juices, tea & coffee. It was lovely. The staff were friendly and so helpful. I would definitely stay here again :)

    5
    « Great Accomadation »

    Really enjoyed our stay here.We stayed in March of this year and it was lovely to come back to a lovely warm apartment . We stayed in the Penthouse two bedroom suite with large kitchen ,two bedrooms ,lounge and a wrap around patio. Beds were super comfy. My only complaint was some of the reception staff were a bit frosty but hey you can't have it all.

    3
    « New York midtown »

    Very basic accomodation and breakfast. We stayed in penthouse and defiantly wasn't penthouse worthy. Long walk from any attractions including E49 street to time square and Central Park and the shopping district. Wouldn't stay again only due to location. Accommodation was adequate.

    5
    « Ideal Base on East 49th »

    We had a fabulous 4 night stay in this accommodation. The suite was well furnished and ideal for our needs with a kitchen, bathroom, double bedroom and sitting room with dining table and sofa bed. Complimentary breakfast - croissants, muffins, cereal, pastries, fruit, juice, waffles, toast, hot drinks - was more than adequate in setting us up for the day. Reception was always helpful with our queries and other hotel staff also friendly. We had no negative issues

    5
    « Another Great Stay »

    If you need a convenient hotel in mid-town Manhattan this is the one. Our Suite was large ( by NYC standards) and well maintained. Short walks to Grand Central and Time Square and reasonable cab rides to anywhere else on Manhattan. If you need to know anything - and I mean anything - about where to go, how to get there or what it should cost just ask Sam at the front desk.

    5
    « Great Hotel Find »

    We booked a 1 bedroom penthouse suite at the Best Western Hospitality House through Expedia for 4 nights in September. The suite was for 3 adults. Suites have one bedroom, one bath, a living room with a pullout bed, a small sitting area and a kitchen. When we arrived there had been some mis-communication between Expedia and the hotel and our penthouse suite was not available for the first 2 nights. The manager could not have done more to correct the problem - giving us a 2 bedroom suite for the first night and providing us with lots of extras throughout our stay. We were very impressed with how the incident was dealt with. The rooms in the hotel are very spacious by NYC standards and as this is an older hotel, the soundproofing is very good, you hear nothing from room to room. You do hear street noises through the night (sirens, horns) but this is NY so is to be expected. It may have been a bit noisier the week we were there as the UN was in session and the Pope was in town - so security was extremely tight. Breakfast is included and there is a really good selection - for us it was great as we like to start early and we didn't have to use time searching for a breakfast spot. You can eat inside or on a small outdoor patio. The location is perfect, a few blocks from Rockefeller Centre, Times Square, The UN Building and a couple of blocks from the subway. We arrived at JFK and took the Airtrain/Subway and only had to walk a couple of blocks to get to the hotel. Overall we were very impressed with the hotel the staff, the location and the easy going atmosphere of the hotel. We would definitely book this hotel again!

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 95 South, follow signs to Tri-Borough Bridge. Follow signs for Manhattan. Get on the FDR Drive South. Take the FDR Drive to the 49th Street exit. Follow 49th street to the hotel. The Best Western Plus Hospitality House is located on the right between 3rd Avenue and Lexington Avenue. ·From: The south. Take Interstate 95 North/George Washington Bridge, follow the signs for Harlem River/FDR Drive. Take the Harlerm River Drive to the FDR Drive. Exit the FDR Drive at the 49th Street exit. Follow 49th street to the hotel. The Best Western Plus Hospitality House is located on the right between 3rd Avenue and Lexington Avenue. ·From: The east. Take Queens-Midtown Tu...

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