ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Hospitality House, New York

4.5/5  - basé sur 1235 notations.
145 E 49th Street, 10017-1210, New York, United States - See map

A spacious New York City hotel with all the comforts of home and a location in the heart of the city that never sleeps, is a dream come true. Expansive apartment-style suites feature fully outfitted kitchens with a stove, oven, microwave, dishwasher and kitchenware for up to six people. The Best Western Plus Hospitality house dishes up complimentary breakfast daily. Enjoy piping hot eggs and waffles, cereals and yogurts, fruits, pastries, juices and 100% Arabica coffee. Best Western Plus Hospitality House has you covered. No other New York City hotel can compete with these oversized rooms and great location. We're located within walking distance of Times Square, Grand Central Station and numerous transportation hubs. Free Wi-Fi/high-speed Internet access and a fitness center keep you connected and up with your fitness routine. The unique apartment suites at Hospitality House are just the beginning. Enjoy easy access to the Empire State Building, Rockefeller Center®, United Nations and Chrysler Building. Business travelers enjoy a homey environment complete with friendly staff. This New York City hotel regularly hosts employees of embassies, consulates, and numerous Fortune 500 companies' headquarters. This property is designed to be a home away from home. oak floors and 11-foot ceilings are a warm welcome. Choose from one bedroom apartments suites or apartment suites that offer two bedrooms for your stay. Only Simmons® Beautyrest® pillow top mattresses are offered to guests of this New York City hotel for a restful nights sleep. Dozens of free classes are complimentary like yoga, kettlebell, and Pilates at our local fitness center. There is also a basketball court, a sauna steam room, and two inviting swimming pools all there free for our adult guests. Bath & Body Works® treats await you in your bathroom. Book your room at the Best Western Plus Hospitality House today! Enjoy your stay!

Best Western Plus

Hotel Hospitality House

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1235 guest reviews
NOTE ISSUED
Excellent
698
Very Good
425
Average
76
Poor
19
Terrible
17
REFER TO NOTICE
Business Business
59
Couples Couples
124
Family Family
718
Friends getaway Friends getaway
186
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fantastic!"

5
06/07/2018

6 women travelling to New York for the 1st time. Staying in a 2 bed with a large pull out sofa in the main room. Rooms were spotless and very large and we had clean towels everyday.Kitchen was well equipped and the fridge had a lovely welcome basket. Breakfast was lovely. Included a couple of hot things that differed everyday such as scrambled eggs and bacon or omelette and sausage. Lots of pastries, muffins toast and a waffle maker. All of which were unlimited and could be taken back to rooms. Tea and coffee is 24 hr and u just help your self. The staff were amazing. Very helpful and friendly. Would definitely recommend and will definitely stay here if I come back

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781 Thank you again for taking the time to complete this review. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House 212-753-8781

"A great value for centrally located mid town."

5
05/07/2018

This facility is a converted, perhaps apartment building, that has rooms that are bigger then most NYC housing. There is a kitchen equipped with all necessary appliances, a large living area, and separate bedroom/bath. We found it very clean with comfortable seating and bed. It is within walking distance of Grand Central Station, a block away from Park Avenue shopping, less than a mile walk to Time Square. We enjoyed the proximity to the stop for Hop on Hop off bus tours. If you care to eat in your room there are several close restaurants for take out. The staff was wonderful! Say hello to Robert the GM and the fine young man at the front desk. The complimentary breakfast area is staffed by a very accommodating young lady. We'd definitely stay here again!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand. Hello to you too!! Thank you for mentioning the desk staff too.. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781 Thank you again for taking the time to complete this review. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House 212-753-8781

"Good home base for 4 nights in NYC"

4
19/06/2018

Party of four spent four nights in a suite in June - two in the bedroom, two on the pull-out couch in the living room. Nothing fancy, but perfectly functional, comfortable, and good mid-town location. Simple breakfast available in the morning though we typically skipped this as there are lots of tasty breakfast options in the area. Friendly staff - no problems at all - AC units a bit on the noisy side but they just drowned out the street din in any case. For a group of four on a budget in a very expensive city, this was a good choice.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781 Thank you again for taking the time to complete this review. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House

"Holiday"

4
09/06/2018

Indeed very central with 15 mins walk from all attractions. Excellent rooms, with the highest standards of cleanliness. Warm & welcoming staff of the hotel. Rooms have a fully functional kitchen with all utensils. The only negative point is the breakfast, which is atrocious. Better to eat breakfast outside or make it yourself (if your room has a kitchen). People to look out for are Robert Gaeta, Tsering Yangon & Mr. Sharma who are very welcoming.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We highly value your patronage of our hotel and brand. Thank you for mentioning Tsering, Sam and myself as well as our location and cleanliness. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry you did not like the complimentary breakfast. We do offer many food options including fresh breads, pastries delivered daily, make your own fresh waffles , cereals, 4 juices, fresh fruit, yogurt, eggs and a breakfast meat (Canadian bacon, sausage or bacon), I wish we knew better what you thought was lacking. We do not have a full commercial kitchen to make food to order but there are quite a variety of options at the complimentary breakfast which most NYC hotels do not offer. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781 Thank you again for taking the time to complete this review. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House 212-753-8781

"Location and Value - What more do you need"

4
06/06/2018

We stayed here as a family and it was just perfect. We had a two bedroom apartment that had loads of space and was just fantastic to relax in after a big day out exploring. Breakfast was included in our package and it was tasty and sufficient. The hotel is in a great location, close to convenience stores, coffee shops and most importantly a fantastic subway line. The hotel was always clean and well maintained. Its nothing fancy but its very nice and in a great location. Why spend a fortune when you can stay somewhere great like this for a reasonable price! More money for shopping !!!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We highly value your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781 Thank you again for taking the time to complete this review. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House 212-753-8781

"Great Location, spacious accommodations"

4
29/05/2018

This is a great value. The location is incredibly convenient -- central to all things midtown and to transit for elsewhere in the City. This is our second visit and, construction notwithstanding, we will likely return. We had the good luck of being here over the Memorial Day weekend so we didn't experience the construction noise for the first couple of nights.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We highly appreciate your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781 Thank you again for taking the time to complete this review. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House

"I shall return"

5
28/05/2018

Well, this is just the best secret in New York. In midtown Manhattan, you can stay in a hotel room with more room than the average New Yorker's entire apartment. Actually, your room is an entire apartment. It will include a bedroom, bathroom, living room, dining room and kitchen. The hotel staff is very kind and helpful and will even give you restaurant suggestions so you can afford the ride back to the airport. Do stay here on your next visit to the Big Apple. I will!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We highly value your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781 Thank you again for taking the time to complete this review. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House

"Great location, excellent hotel for families"

5
27/05/2018

Our family of five (with teens) stayed at this hotel three nights The location is right in the heart of Manhattan, so close to many tourist sights. The building is old and appears to have once been apartment units. However, everything has been updated with a modern touch. The rooms are huge...our suite had two bedrooms, a kitchen, and sitting area. Although construction was going on beside the hotel, it did not bother us. We were on the second floor and slept well, even with constant traffic around the clock. The stafff was also very courteous and helpful during our entire stay. The breakfast has a variety of foods, but is quite small. They have gluten free and dairy free items if you ask for them. I would try to eat early, as a few items, like yogurt, are gone if you come 30 minutes before breakfast closes. I would have been nice to have had fresh scrambled eggs instead of the powdered box kind. Fresh fruit, besides apples,would be a nice touch too. (Our family eats fresh scrambled eggs and fruit each morning, so this is something that we noticed right away. But may not be a big deal to others). But I overall would highly recommend staying here. Check last minute deals. We got a good one the day before arriving.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We highly appreciate your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The eggs are pre-prepared through our supplier but are not powdered. We are very limited in space and do not have the capacity of a full commercial kitchen. We do offer fresh apples, bananas and oranges at our breakfast daily. I am not sure why you did not see them there or the yogurt when you came down but I do apologize for that. We are constantly restocking but sometimes it is hard to keep up with the rush of people. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781 Thank you again for taking the time to complete this review and for your stay with us. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House

"Three Rooms for 10 of us!"

4
16/05/2018

Family get together in the city and this was a gem! We had two 1 bedroom suits and one 2 bedroom suite. The rooms were very clean and very spacious. Think of this more of a apartment than a NYC hotel, We only stayed one night but we will definitely be back. Parking across the street from was about $40 because we were staying here. There are only 4 rooms per floor! the breakfast was nice with an attendant that acted more like a waitress which was very nice.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We highly value your patronage. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781 Thank you again for taking the time to complete this review. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House

"Perfect!"

5
17/04/2018

My husband and I have both stayed here in the past and loved the location and convenience but it was even better this time. We were travelled with three ‘kids' (19-23) and as such it provided ideal accommodation for us all without the necessity for three individual rooms. The accommodation is massive by any standards but especially in NYC. The kitchen if fully equipped, the lounge/dining room huge and the bedrooms very comfortable. The free complimentary breakfast not only saved us money but also previous time. The selection was great and the kids loved making their very own waffles. All the staff were polite and helpful and I can't wait till my next visit.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Glad to hear that a nice time was had by all! Happy kids makes for a happy Mom! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. The waffles are waiting :).. If ever I can be of assistance please call me at (212) 753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Perfect for a family with 3 teenagers"

5
15/04/2018

Stayed here for 5 nights with 3 teenagers, location is perfect with a short 10 min walk to into the centre. The first night we were doubtful about our stay due to the noise of workmen working through the night and the windows not sealed 100% due to the cooling units being place in the frame allowing noise to travel in from outside, however we put it down to jet lag and the following nights were fine, the apartment itself is massive and a welcome break for some down time, breakfast was a bit repetitive but quite suffiecient to set you up for the day, (you can also bring pastries and muffins back to the room), staff were all really helpful, allowed us to keep the room on a few hours longer on the last day for no extra charge, and stored our luggage until ready for the airport trip. - Thanks BWPHH

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If ever I can be of assistance please call me at (212) 753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Best stay Ever ! Thanks Sam "

5
10/04/2018

Not only great accommodations , apts and breakfast , but over the top customer service Sam front desk concierge was overly helpful in making my stay Rememberable that I booked and extra night .. Thanks Sam see you again soon

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Sammy is awesome. Thank you for telling us about his service to you. I will share your comments and thank him too. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If ever I can be of assistance please call me at (212) 753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Excellent place to stay"

4
09/04/2018

We had a family trip to the city. My family was a group of four and we we got a free upgrade (without asking) to a two bedroom suite. Absolutely spacious with enough room for our entire party (10) to hang out. The front desk and nice woman in the breakfast area were wonderful. Parking is about a block away and was reasonably priced for overnight stay ($35). Only draw back is that the lobby is tiny.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If ever I can be of assistance please call me at (212) 753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Larger than life"

5
07/04/2018

The hotel was more than I expected. Rooms were larger than expected and the staff were more than friendly and helpful. Sam at the front desk was very funny and welcoming. Breakfast had fresh pastries and hey even gave free snacks in the fridge. Room also came with a kitchen area that we were very grateful for

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. we will recognize Sam's efforts! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If ever I can be of assistance please call me at (212) 753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Spring Break in NYC --- LARGE ROOMS!"

5
30/03/2018

This hotel is a lovely old style New York apartment building, it is not a fancy "cool" new hotel. The room space tremendous and highly recommended for travel with families. We met so many international travelers in the morning breakfast room. The breakfast room is very small (we were on Spring Break - a popular travel time) it was often crowed during later service (but they do provide trays to take back up to your room, since there is a full dining room that is an option for many), but we are early birds and had no problem with seating between 7 am and 8 am. You are three blocks from the subway (a direct line to Penn Station) and a 15-20 min walk to Broadway, 10-15 to midtown (depending on your pace). The pizza place next door is fantastic (they sell by the slice) huge TV channel selection and the free wifi had a very strong signal. There was a full kitchen in our unit, which we put to use especially the full size fridge! This is a older building, it has radiator heat, window unit air conditioners and one small elevator that can fit about 10-12 people without bags. We loved our welcome basket, the staff, especially the young woman working breakfast. She refilled my coffee and offered my kiddo a chocolate muffin, which made her day! Thanks, Best Western, We will be back!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your detailed and positive review of your recent experience at our hotel and brand. We are honored to have served you! We were all happy to read you enjoyed your stay. Our breakfast attendant Tsering will be especially happy to read this. I will recognize her for her service to you and the Kiddo! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If ever I can be of assistance please call me at (212) 753-8781. We have a chocolate muffin waiting... Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Spring Break in NYC"

5
29/03/2018

Great location and perfect for families. Very spacious suites and fully equipped. Hotel staff is very helpful. Would recommend for families that need a little more space than a standard hotel room. The only issue was that it was noisy due to construction going on behind the hotel.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The construction outside is winding down in fact. We hope you will come back and see us again. If ever I can be of assistance please call me at (212) 753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Gaeta General Manager Best Western Plus Hospitality House

"A Gem of a Hotel in NYC"

5
19/03/2018

We traveled to NYC for my husband's surgery at Mount Sinai. I stayed at the property for a week. The hotel was perfect, a great gem of a hotel in a busy atmosphere. The staff and the General Manager, Robert, were always warm and friendly. They very much offered a welcoming feeling in a busy city ... a city that you can so easily get consumed in the hustle and bustle. The free breakfast was such a help to our budget as well. I highly recommend the Hospitality House to anyone traveling to NYC for business or leisure travel.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. We are grateful for your loyalty to our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"A-MAY-ZING place to stay...SO MUCH ROOM!"

5
17/03/2018

I cannot say enough amazing things about this place! Location is excellent...I mean, it's around the corner from the Waldorf=Astoria! The staff is fantastic, accommodating and so helpful...(say hi to David for us)! We had a lot of questions as this was our first time in NYC and needed suggestions for things to do during the day as we had Broadway and hockey scheduled during the evening. They sale discount tix there for lots of "touristy" adventures! The suggestions they made were spot on! The free breakfast in the morning was wonderful and so above par of what you would think for a "free" breakfast! The street, though louder during the day due to the building construction next door, was quiet and neighborly in the evenings. Pizza place next door was fantastic as were the guys there (they delivered to the room at their suggestion. HOWEVER, they are closed on Sundays!) and there is the New York Luncheonette around the corner that was very good and reasonable albeit tight but normal for New York I suppose! The room apartment we had was the two bedroom king/queen combo. Very spacious and a great space to decompress when we needed to escape the hustle and bustle. The charm of the building is still intact and homey. The beds were extremely comfortable and the king room had his and hers closets. Small but functional kitchen was a nice plus. Great selection of TV channels. Always more than enough clean towels. If we ever return to NYC to do the things we didn't get done this time, we will definitely stay here again....

robg64, Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Thank you for mentioning David. I have shared your kind words about him and recognize his service to you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Great for families"

5
12/03/2018

We have a family of five and this place was great. The ovation was convenient, the breakfast was great and the room was perfect. I was able to have my twins stay in one room, my daughter on the sofa and my wife and I in the big bedroom. The TV had on demand programming which my kids enjoyed while we we resting in between our long trecks around NYC. The bagels were great at breakfast and the staff helped with any questions or concerns we had.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us. We are honored to have served you. We are happy to read that you enjoyed your stay and we fit your needs perfectly as well as the comments about breakfast and our staff. The pleasure is all ours to serve. We appreciate your patronage as a hotel and for our brand. We hope to see you again sometime soon. You can take a person away from NYC but the feeling to return comes back. Glad you enjoyed. You have a beautiful family. Blessings! Warmest Regards Robert

"I love this place"

5
08/03/2018

My husband and I stayed here 2-21-18 to 3-7-18. We also stayed here in 2017. I hate to tell you about it because I don't want it to get too popular. What a fantastic place in midtown NYC! A full three-room apartment to feel at home in, with breakfast included, all at a very reasonable price. The staff is terrific. I can't name all of them, but want to specifically mention the wonderful Tsering who keeps the breakfast buffet so beautifully, and Tom, building maintenance chief extraordinaire, who is so nice and hard-working. The entire staff is great, and so are the accommodations. Please don't come, so I'll be able to get in next time.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
This was a great! Wonderful. We are so happy to hear you enjoyed your stay! Thank you for mentioning Tsering, Tom and the entire staff. It is our honor and pleasure to serve. We look forward to your returning , we will make sure we always have room for you, no matter how popular.. Thank you again for your loyalty to our Hotel and Best Western. Warmest Regards Robert General Manager Best Western Plus Hospitality House 2312-75-8781

"Big Apartment in NYC"

5
06/03/2018

We stayed here for one week with our family. great location to stay, big rooms, fine beds, and a lot of living space in the middle of New York. Excellent Wifi and a good start of the day with a various breakfast. We will definitely come back here!!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"New York apartment "

4
12/02/2018

Stayed here for the first time for 3 nights. We found that this apartment is on the great location. 10-15 minutes by easy walking to Times Square and major theatre. For the apartment itself, the room is quite old and a bit dark but it's very clean and the bed is super comfy, even the sofa bed , my kids said that it's the most comfortable bed that they ever sleep. ?? The apartment had everything you could possibly need, a kitchen with dishwasher, microwave , big fridge and fully equipped utensils. They also provide a sponge and dish soap. Just for information, there is no washing machine and dryer in this apartment, so it's a bit problem for a long term traveller with kids. The free wifi is excellent. The receptionist need to learn what the meaning of hospitality is. Not very welcoming and a bit rude. I had a small problem when I check in, the receptionist insist that I haven't make a payment for my stay , even I showed him my payment receipt. After my long explanation, he still charged my credit card. Lucky me it was sort out quickly after I emailed the manager. Overall, it was a nice stay and I look forward to go back again to stay at this apartment.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay overall. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I apologize for the problem and confusion at check in , we have reviewed this with the desk agent that greeted you for improvement and re-training. We were happy to hear you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Annual shopping / friends trip "

5
02/02/2018

Why do we keep coming back ( 10+ years ) ? Location , staff, TWO bathrooms, breakfast downstairs to start your day , and a spacious suite style set of rooms where we can spread out and relax at the end of the day . I'm not a good one with names , my friend writes every one down and makes sure the Manager , Robert , know how helpful his staff is . They always remember us ! We feel it's ideally situated for the areas we visit - walk to Central Park , Grand Central , Bryant Park , Rockefeller Center, St. Patrick's Cathedral . Subway to Macy's , Soho , WTC and Freedom Tower . We had great Uber drivers this year when we went to the theater and out to dinner . Doubtful that we would ever hail a yellow cab ever again ! Getting back to the room - full size fridge in kitchen / stove with oven and a dishwasher . I imagine some families who have an extended stay can save money on meals by cooking in the room . Breakfast is fine - great way to not have to start your day hungry or looking for a place to eat . There is a table in most suites I believe, you can bring food back to the room and eat if you want . Hot water in the shower ??but occasionally heat is a bit too hot and we have to crack a window . Beds are comfortable, even the pull out sofa . So it's not an elegantly appointed or super modern hotel . But it checks all the boxes for our trip . Can't wait for 2018 ...

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your 10th stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Thank you for your loyalty to our hotel and brand. We are very grateful to have customers like you. Thank you for mentioning our service team. I will be sure to read them your comments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House Thank you

"Exceptional"

5
29/01/2018

As a Best Western Loyalty member I look to stay at Best Western properties when I can. This one is outstanding (with a few problems I will mention). The building is a former apartment building - 9 floors plus penthouse with two units. Because of my Best Western standing I was offered a penthouse. The unit is a bit weary/run down and could be improved but it was quite spacious, including a large living area with a work are and kitchen, as well as a bed room and a bathroom. The bathroom had an upgraded shower but the rest of the area was a bit shabby. There were steps up to an outdoor terrace, but it was closed due to construction of a nearby building, plus it was winter anyway. However the terrace was pretty messy. The biggest problem was being awakened around 2:00 AM with a horrendous sound which I thought was coming from the pipes. (I was later told it was the elevator). This sound lasted about some 7-10 minutes and recurred continually throughout the night, giving me precious little sleep that night. When I mentioned this to the front desk in the morning I was relocated to a different room - a king suite which also had a large living room with a dining table plus a kitchen and a king room. This was actually a much nicer room. Again there was a problem - it being winter and the hotel has very old heating system using radiators and they only come on when the temperature falls below 50. In the bedroom the radiator valve was not properly working and emitted a terrible hiss so that I had to turn it off in order to sleep. The hotel maintenance staff came up the next day and replaced the valve and this solved the problem. The kitchen has a fully operating over, full size fridge, microwave, toaster, dishes, utensils, everything to prepare a meal (which I did not) or have food on hand to save on dining costs (which I did, including leftovers from previous day's meals). The staff was great, with particular kudos to Eddy Luna at the front desk who was really helpful with the above problems. Oh, I should mention that during the weekdays of my stay there was a terrible racket from the demonstration of union members protesting something with the construction site next door and they were sounding a bullhorn all morning long. Nothing the hotel could help with of course. Also breakfast was really great, fine selection of pastry offerings, hard boiled eggs, hot entries, etc and a really hard working attendant who kept coming by to offer you refills for your coffee. All in all a GREAT stay!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your loyalty to our brand. We are glad to see that overall you enjoyed our hotel. Thnak you for mentioning the breakfast staff and Eddy. I will be sure to recognize their efforts in serving you. We appreciate your feedback as we use it to improve our offerings. We will work on making changes to those areas mentioned. I apologize for the labor protest next door during your stay. I wish we had something we could do about it but they are exercising their rights which we have no say over unfortunately. Thank you and we hope to serve you again one day soon. Again thank you for your loyalty and patronage of Best Western Hotels and Resorts.

"Best Western fan - but this one only good for groups"

3
18/01/2018

I did like it - the team is great - the manager readily accommodates - Dave and others at "front desk" are very kind. HOWEVER - it is best for groups of people and not solo or couples. Basically a room with a living room and old style kitchen. A bit stark, cold in the winter (old style radiators). Its not for romance or solo traveler who wants a "hotel room". A good location - easy access to everything. Decent breakfast. Fine for groups - seek elsewhere for couples and solo.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Wonderful Hotel for Families "

5
16/01/2018

We had a total of 14 people (ages 6 to 79) in three 2 bedroom suites, and this was perfect for us. We were able to spread out but also have room to gather and visit. The free breakfast was delicious and the hosts were very nice and accomodating. Also, I recommend both restaurants right outside the hotel (La Bellezza for pizza and Toscana 49 for fine Italian). It was cold while we were there but we loved returning to this hotel after a day of sightseeing, and I would recommend it to anyone.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Great stay for families"

4
12/01/2018

This hotel is great for a family because there is a lot of space with a family room and kitchen. The location is perfect for tourist spots and subway locations. The room rate includes a very nice breakfast. Sam at the front desk was helpful finding a place to eat. The decor is a little old and there is construction going on next to our room so it was a little loud in the morning but it's a great place to stay.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards

"Great accommodation for families"

5
10/01/2018

Our accommodation had plenty of space for our family. It had a full size kitchen and a huge living room. The bedroom was also separate. The building itself is quite old and we had no views at all. But that's not what we paid for. What we wanted was a place that was central enough while also offering the flexibility of being able to cook for our kids who are quite fussy eaters. Our accommodation also came with a complimentary breakfast. Most places offer only continental breakfast. This Best Western also served hot breakfast and the waffles were great. The server at the breakfast lounge was nice. The location is also good as it is only a short walk to the Rockefeller Center and even shorter walk to the subway.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Great location and good service"

4
06/01/2018

I stayed in this hotel for 3 nights for a family trip. Even thought it doesn't include a free parking, there is a 7x24 parking 2 mins away and hotel guest will get a discount of $35 per day. We stayed at the penthouse unit, everything is clean and all the hotel staffs are willing to help. Since it is winter, the steam based heater generate a loud noise in the middle of the night that none of us got good sleep. After mentioned to the service person, he immediately brought two portable heaters and shutdown the main heater. The problem has been resolved nicely. Thank you for such a great service. The attendant who responsible for the breakfast area also did a great job by cleaning up the area and refill items. Front desk has answer all my questions patiently and provide advice on where to dine. The location is probably the best part as it is close to all attractions or subway. Will definitely come back for next stay.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay and will return. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are investigating your concerns about the heat. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Best Western Plus Hospitality House"

4
31/12/2017

Excellent place to stay when in NYC. We enjoyed our stay at this Best Western. The staff and everyone we had contact with were helpful and made you feel welcome. Also the three words of location, location, location helped. Excellent location for us. Love that area of NYC!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay and our location. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitlaity House

"Very Convenient Location In New York"

4
27/12/2017

Hotel is in a great location near Rockefeller Centre 10mins walk to Times Square 2 blocks away from Grand Central Station and a subway around the corner 4 mins walk, big rooms, clean friendly helpful staff

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Best Western New York"

5
21/12/2017

Great place to stay! Close to Times Square. Staff is very friendly. Rooms are spacious for a group or family. Hotel is clean. The Breakfast was good and the lady working breakfast was so friendly and helpful.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"A Lot of Space"

4
20/12/2017

This hotel offers a lot of space compared to other NYC hotels. We stayed in the two bedroom apartment. The hotel is in need of an update. It is not inexpensive. It does have an excellent location. I would call this a boutique hotel as it is small. The lobby is very narrow and breakfast room has limited seating.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Great Stay"

5
19/12/2017

We loved our night at this hotel. The room was spacious, clean and perfect for our family of four. My two small children shared the fold out couch and my wife and I slept well in the bedroom. The location of the hotel is perfect and they offer discount parking at a nearby lot. We will be back.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Perfect location for family travelers"

5
17/12/2017

Perfect location and perfect for a group travel. The property is within walking distance to all popular sites. The rooms are best suited for a family vacation. Considering that the property is in a prime location, the price is very fair!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay and our loacation. Thank you for mentioning our staff. I will share your commendation with them. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"great hotel"

5
17/12/2017

my family stayed in a 2 room suite and everything in the room was great. the staff was also great and very nice! location of the hotel is close to everything. Will stay there again next time we visit new york city. breakfast was hot and great variety of food.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay and our loacation. Thank you for mentioning our staff. I will share your commendation with them. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Wonderful!"

5
14/12/2017

Can't say enough good things about my experience at Best Western! It was year 13 of Xmas girlfriends trip! Staff is always right there if you need anything. They are friendly and courteous! Everything is always clean and in working order! Thanks ! Will return for year 14!!

"2nd time in NYC"

5
13/12/2017

This was our second time in NYC but this time we wanted to stay near the city and this hotel very much served its purpose! The staff were nice and hotel room was spacious! Location was everything! The wifi was my only issue it was pretty slow I ended up using my 4G. We had a late flight but the Dave helped us by storing our luggage.Thank you Dave and Andriu for your outstanding customer service!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Great location great hotel"

5
12/12/2017

We did a girls weekend and this was the perfect place! Close to all major downtown attractions (very walkable), close to great food. The rooms were perfect! For the price you can't beat it! The staff was so friendly and accommodating as well.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"I am so glad I found this hotel!"

5
10/12/2017

For 3 adults the one bedroom suite was very spacious and comfortable, we had a bedroom with a king size bed, a full living room with a pull out sofa and a full kitchen. It was really a shock to find something this roomy in the city! The free breakfast was great, different hot items every morning and a very attentive dining attendant. The desk staff was very helpful and very friendly. The area was close to everything we needed - restaurants, subway, shops and Time Square. I would definitely stay here again!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Aussies holidaying in NYC"

5
06/12/2017

We are staying 6 nights in NYC close to Christmas. This Best Western is great value for money - 2 bedroom apartment (fully serviced), free breakfast (not just continental but includes limited hot breakfast too), fantastic central location in Midtown East, close to 5th Ave, Central Park, 10 min brisk walk to Times Square/Broadway, Rockefeller Centre and so much more. Fab restaurants and bars everywhere and a block from the subway. It's not ultra modern but it is clean and comfortable AND very spacious. We will return!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"A real surprise in NYC!!!!!"

4
30/11/2017

We have visited NYC often and were very surprised and pleased when we found this hotel. We currently are big BW fans, and this stay just reinforced our view. The concept of turning an apt. building into suites is great: room to breathe, room to have meals on our own, and room to just relax esp. with a 5 night stay. The price is , I expect, reasonable for NYC. The location is great: really walkable to most mid town sites, and in a bit of a neighborhood esp. if one wanders to 2nd avenue.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Good Alternative for Large Group"

3
28/11/2017

I booked the BWHH for a recent family trip to NYC. Upon arrival I was a bit disappointed with condition of room - décor was very plain and just felt a little worn out. Bathroom was smaller than what I thought from pictures, but was in good condition. Lots of room - would be ideal for a family with small children. Construction noise was quite loud beginning at 6 AM as they are building a high rise condo development next door. Lots of street noise as well, but I guess you're in the city that never sleeps. Overall it was fine just not as nice as I had hoped for at this price point. Dana at the front desk was awesome.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sorry you found the furnishings plain. We are designed to be deco style NYC, this classic style is not to everyone's tastes. We will be adding some more modern elements to the rooms moving forward based on comments like yours. To be clear all of our furnishings are new and replaced often. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Loved this place ! "

5
27/11/2017

We absolutely loved this hotel. We stayed here at the beginning of our trip. We flew in really late at night (after 30 hours of travelling) to be greeted by a lovely gentleman at the check in counter. We were exhausted and had 2 tired kids in tow, he processed us really quickly and was able to recommend a nice Italian restaurant for us to eat at because we were starving. Our room was big (for NYC) and warm. We had plenty of space for us and the kids to relax. The kitchenette was super handy with a toddler. The location was perfect, only a 5 min walk to grand central station, 10 mins to Rockefeller and Times Square. The breakfast staff were lovely and despite how busy it got over the holiday period (thanksgiving) the food was always plentiful. They also offered a cheap laundry service which we definitely needed with so many people. I would recommend this property to anyone! We loved our stay here.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your detailed review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"NYC"

5
21/11/2017

If you want to be in the thriving heart of NYC and get apartment space in a hotel with hotel service, this is it Comfortable, competitive and affordable and less than half a block from Lexington and 49th With staff that care and won't let you get lost through to the well stocked FREE breakfast every morning, very hard to beat Stay here every time we go to NY

robg64, Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Thank you too for your loyalty as a repeat guest of our hotel and Best Western brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Great NYC hotel"

5
17/11/2017

Perfect place to stay with family in New York . We had a two bedroom suite with kitchen and lounge room. Adequate breakfast that you can take to your suite if you choose. Very friendly and helpful staff. Location is great. Twenty minute walk to most theaters, time square and many museums. I highly recommend the hotel.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Girl's Weekend"

5
13/11/2017

Love the Hotel and the Staff! Very friendly, accommodating and the Suites are awesome - home away from home. Very spacious and private bedrooms. This is our home anytime we visit the City. Located very close to the subway and short walk to just about anything.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
We are glad to hear you had a wonderful "Girls Weekend" and enjoyed our hotel. Thank you for your loyalty and for taking the time to post this nice review. We look forward to the next time you come in 2018! Already notified the city! Just kidding! Thank you so much. Its always great to welcome you and have you here! Cal me if you need anything.. 212-753-8781.. If we don't talk before.. HAPPY HOLIDAYS! Many blessings! Warmest Regards, Robert Best Western Plus Hospitality House

"Good Hotel , friendly staff but all spoilt with construction noise"

4
07/11/2017

We stayed in this hotel in end of October .We found the whole apartment huge and very clean .Welcome pack was very helpful after long travelling.Wifi worked well .We found the beds and pillows the most comfortable we have ever slept on .Unfortunetly good night sleep was destroyed by near by construction starting as early at 4 am .One time we heard such a loud bang we thought is was some kind of explosion it scared life of us .The construction workers bang the metal .I tried to close the window fully but you can not as there is a cable from AC .Because breakfast area is so small we had to wait most of the days for free table but you could take the breakfast upstairs if you wanted .Reception staff always happy to help and give plenty od advise .As a overall it is very good located hotel .Shame about noise .

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your detailed review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for the construction in our neighborhood. We have no control over that and it meets all city rules and regulations, regrettably. Construction is a part of our urban landscape and building skyscrapers ever higher and bigger is a part of our daily life. We have installed double windows in all bedrooms to help reduce the city sounds. We hope you will come back and see us again. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Visit to the Big Apple"

5
28/10/2017

Stayed with the family at Best Western Hospitality House 145 East 49th Street. Excellent Hotel, the Manager and staff were most welcoming and nothing was too much trouble. The room was spotlessly clean and comfortable. The facilities were first class. There is no doubt everyone went the extra mile to make our stay more pleasant.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Our whole team was super happy to read what you wrote. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Great value stay in NYC"

4
22/10/2017

We stayed here for three nights in a two bedroom apartment. The apartment was a good size, a little dark due to not much natural lighting. Main downside was only one bathroom, thought there'd at least be a second toilet but no. The room was clean, had everything you could need incl a full kitchen. Wifi cut in & out a bit. Breakfast was pretty good but it was always so crowded, the space definitely was not big enough for everyone - they need to somehow take reservations (as silly as it sounds), make sure people don't linger or have it open longer. Restaurants & supermarket in walking distance. Easy to get a cab but also not far to walk to the Rockefeller Centre, Times Square etc. All up, very good value, highly recommend.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"For bigger families up to 6 ppl & parking"

4
22/10/2017

We arrived early morn and parked at one of the garages on 49th street. The concierge had recommended the one right before 3rd street but I misunderstood and left it a block before, between 1st & 2nd on right hand side (there's another on left). They all charge $55 overnight, "valet" - you leave the key, for a sedan type. All good. We even returned to pick up some things at night. Hotel held our luggage during the day. But at 8:30pm no manager, only the porter. We had to wait a good while, not sure maybe 10-15minutes until he came down the elevator and finally checked us in. By then, after an entire day sightseeing, our little ones, everyone exhausted. Not good. Our suite on the 8th floor HUGE! FULL kitchen, 2 bedrooms, one king, one two twins and a pullout queen or full sofa in living room. 3 TVs, Also dining rm, One small bath. Price range, mid pricey for NY around five h. But excellent location, safe, close to metro and even central station and touristy times sq. Will stay here again definitely. The freebies: waters and snacks, very appreciated. Comfy beds. Seems renovated. But not recently. Clean. Quiet. Blackout blinds. Enough said.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would be interested to know your information and about the check in so I can investigate further where the desk agent was. We have 24/7 desk coverage unless he went upstairs for something the porter could not figure out himself. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"The Location and the size make this a great choice for families and larger groups."

5
22/10/2017

We travelled to NYC as a family of 4 adults and we needed a hotel with a kitchen and enough sleeping areas for 4 adults who prefer separate beds. Our room had a pull out couch, a king bed in its own bedroom and a room with two single beds. The beds were comfortable. We had a kitchen with all necessaries and one bathroom. There were few windows but enough to bring in light (I enjoy walking through NYC, I don't really need to look out the windows). The window air-conditioners were fairly loud so bring something to block out the sound if you are a light sleeper. It did not bother us. The TV's had a full list of channels. They included a free breakfast which was a great addition. The staff was helpful. I loved the location. EVERYTHING was within walking distance. It is the biggest set of rooms I have ever stayed in Manhattan and I will definitely stay here again. I loved being able to spread out in the room and cook my own meals. I wish they had valet parking. But, the parking lot is close by. The closest grocery store is a 5 minute walk, so is a decent pizza place.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will indeed come back and see us again soon. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Huge room by Manhattan standards. Excellent value and location."

4
17/10/2017

My friend and I stayed at the Best Western Plus Hospitality House for one night on October 12, 2017. My friend made the booking and he lamented how expensive it was for a room in NYC, even for a Best Western. Having previously stayed at the Hampton Inn Chelsea and twice at the Dream Hotel (now Dream Midtown) we were very much aware how small the hotel rooms in NYC are. We arrived at JFK and took the usual Airtrain/E Subway into town to the Lexington & 53rd Street Station. The hotel is about a quarter mile southwest of the subway station down Lexington and then in the middle of the block southeast on 49th Street. Check-in was quick and efficient and we were quickly on our way up the elevator to our room. For security you need to insert your key card into a slot before pushing the floor button. Upon entering the room we were totally blown away. Holy cow! It was a large suite with a medium sized living room/dining room with sofa, chair and dining table. Also a kitchen, two bedrooms, small bathroom with tub and several closets. The bedrooms and living room each had a wallbanger AC unit and flatscreen TVs. A complimentary snack basket in the kitchen included bottled water, cookies and crackers. Nice! The finish details in the room were a little on the old and rough side, with crudely painted baseboards and door jamb casings and older appliances in the kitchen. But the roominess of it all outweighed such minor trivialities. Our previous lamentations that we were paying too much immediately vaporized and we bemoaned that we weren't staying longer. Location of the Hospitality House is great and the energy of NYC beckons. The Waldorf Astoria (closed for extensive renovation) is the next block on 49th. Other interesting sites within a mile walk northwest are Saks Fifth Avenue, Fifth Avenue shopping in general, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall and Times Square. A tiny bit more walking distance northeast on Fifth Avenue will take you to Central Park. Of course, the delightful plethora of restaurants and other dining options festoon the streets of NYC. Since we were only staying one night we really didn't use the kitchen at all. We had just returned from two weeks in London and Paris and neither place had a tub and I don't have one at home, so I definitely took the opportunity to have a bath. There is no gym, but the hotel has a day pass deal with the local YMCA for guests which we didn't use due to time constraints. The one thing that prevented a good solid sleep for me was the constant din of the city. All sorts of things are happening in NYC at all hours of the day and you definitely hear it unless you are more than 20 stories above it all. We were on the 5th floor and the wallbanger AC units prevented the windows from being completely shut and sealed, thus letting in substantial amounts of noise. I was awakened a few times during the night from police sirens, beeping from trucks backing up and just the general cacophony of the city (although jet lag may have played a part in my restlessness). Breakfast buffet was included and the buffet included the usual items that we've seen at other Best Western properties in the U.S. but slightly more abbreviated due to constrained space. They have the usual waffle making machine, tiny egg omelets, sausages, OJ, coffee, cereals bread items, yogurt and fruits. BUT NO BACON!!!! >:^( Over the past several years I have been more and more impressed with Best Western properties the world over and the Hospitality House only augments this standpoint. My friend initially checked rates for the Dream Midtown since we've stayed there before but he balked at $400+ per night, so I suspect that the Best Western room was in the low to mid $300 range. Still a bit high we thought. But after seeing the room we both felt that such value in terms of space, amenities and location is unheard of in Manhattan, rough edges notwithstanding. This would be an excellent option for families. When I return to NYC I will most probably indulge and book the same room again if the price is right. And I will be sure to bring a very good set of ear plugs.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your detailed review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay and look forward to your return visit! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House

"Very comfortable department for a family with children"

4
11/10/2017

Family with two children (or three) could enjoy this perfect department quite well equiped. Its location is very good, enough quiet and not so far of the main attractions. A good breakfast is included also so you are ready to visit NY earlier in the morning. A Gray Line stop is in the corner. Andrea from Uruguay.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We were happy to read you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitlaity House

"Good size apartments"

4
06/10/2017

This doesn't feel like a hotel it is like having your own apartment - heaps of room to spread out for suitcases and shopping. We stayed in a 2 bedroom with a king in one room and 2 twins in the other - beds were really comfortable and I'm a tough critic. There is only 1 bathroom but it was a decent size and had storage places for all the bits and pieces. The apartment had so much storage so unusual - we could unpack and truly move in! Housekeeping was consistently good! The lift was not so slow - I had read reviews and was nervous given we were on the 8th floor. Staff were pleasant but we didn't have much contact but were lovely when we asked questions. Location is walking distance to lots of train stations, Times Square, Central Park, top of the rock - we did loads of walking and felt totally safe. Most nights noise levels were fine - for New York we had pretty good sleep quality. The kids enjoyed the waffle maker - if you are looking for an apartment style with heaps of space in a central location then look no further!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad you enjoyed your time with and that the kids liked the waffles. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"3 Old Girls"

5
06/10/2017

A perfect place to stay - all suite - beautiful - the staff is AMAZING! Close to everything, cross town bus route (straight to the Ferry) and everything in between. Great full breakfast complete with the NY TImes, USA Today, good food, excellent coffee - the only place I stay in NYC!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad you enjoyed your time with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Spacious by NYC standards!"

5
05/10/2017

Great location and friendly staff. Size of room was very spacious (but we had a handicapped room by chance, so perhaps that was the reason). Only disadvantage was window looked at concrete wall and jackhammering outside our window starting at 8am. Would definitely stay again!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The outside construction will only be a couple of more weeks in back. They are on 57 or 65 stories then they move inside. We can't wait till you come back and see us again. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Really nice hotel in New York City"

5
22/09/2017

I stayed at this hotel because of previous experiences with Best Western. Was not disappointed. Very clean and with new furnishings, The hotel has all suites and they are big. Great location in Mid Town Manhattan, closer to Park Avenue than Broadway which makes it a bit quieter.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are so happy you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Great Hotel"

4
22/09/2017

We booked this as two couples staying in New York for 5 nights. The rooms are spacious and have everything you need. Room service was very good and attended daily. Great location. Breakfast was provided, only draw back was plastic plates and utensils, other than that a good selection. Free tea and coffee throughout the day and night. Staff on the front desk are very helpful, thanks for a great stay

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad you enjoyed your stay with us. Thanks for mentioning our desk staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have such limited space and no commercial kitchen to offer plates and utensils other than disposable unfortunately. We do allow guests to take the food back to their rooms where those items are all available. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Would recommend"

4
21/09/2017

Extremely helpful staff, very clean everywhere, surprisingly good self service breakfast, especially making your own waffles! Spacious two bedroom apartment, well equipped kitchen. Good location, easy walk to Fifth Avenue, Rockefeller, Times Square, Grand Central and two minutes to subway. Would recommend.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"A great find in NYC"

5
20/09/2017

Location is unbeatable, apartment is roomy and fully equipped, staff was always helpful and breakfast a great plus. We are certainly planning on staying here in future visits. We've found our 2nd home in this place!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad you liked our hotel and please do think of us as your second home - in NYC! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Holiday"

5
14/09/2017

We have just returned to U.K. From a amazing time in New York, this Hotel was lovely, the apartment was large, beds so comfortable and everything was clean, and was cleaned by the wonderful staff everyday, complimentary breakfast included every day which could be taken back to room, nothing was to much trouble, the staff put up with all our questions and never lost patience with us. The only downside was quite noisy at night but hey this is New York, this did not detract from a amazing experience we had a lot of fun, Robert the manager came down to breakfast every day to chat with quests and make sure everything was ok, he was a mine of interesting information, would certainly recommend this Hotel and all staff

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your beautiful review of your recent experience at our hotel and brand. We are honored to have served you! We are happy you enjoyed your visit! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Fantastic"

5
07/09/2017

Have stayed here twice with friends while visiting New York. Staff very helpful rooms are spacious and comfortable, rooms are very clean. Breakfast is very good. Location is excellent just a short 5min walk to 5th avenue

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your nice review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Huge room, perfect location and wonderful staff...a true New York gem..."

5
06/09/2017

The best New York surprise...this property is just perfect for exploring this utterly amazing city...ask for Sam...a wealth of knowledge and kind...we LOVE this city and you will really appreciate this hotel...huge rooms, great Italian restaurant next door...highly, highly recommend...!!!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Sam will love reading your review. Management will be sure to acknowledge his service to you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Conveniently Located"

4
05/09/2017

Well located in mid Manhattan and convenient walking distance to many of the fame sights. Many good eating places nearby as well. The rooms are large and airy and have a reasonable kitchen for you to prepare simple meals should you wish. Some aspects are a little limited e.g. The size of the breakfast room.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Wonderful stay that helped make New York extra special"

5
02/09/2017

We were a party of six people with ages ranging from 82 to 10. Great suite, easy walk from time square. Immaculate rooms with great complimentary breakfast. Staff couldn't do more to help. Would happily stay here again, everyone was realky happy

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Stay here"

5
01/09/2017

This isn't the most glamorous hotel in New York, but for the price, the staff and the room accommodations more then make up for it. If you're on a budget and want to stay close to the center of town, I recommend this place.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"A family haven in the Centre of Manhattan"

5
30/08/2017

The hotel staff is welcoming but the room sizes are the real surprise. The rooms are extraordinarily large and come with a separate lounge and kitchen. It felt like we were in our own house. The location is perfect, with plenty of parking nearby.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad to read that you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Last minute - one night stay"

4
29/08/2017

Our first time staying in NYC, and booked last minute. Stayed just 1 night, but would have been very comfortable for multiple nights for my husband, myself, and 3 teenagers. The whole unit (5B) was better than expected; 2 bedrooms were very roomy, nice sized bathroom, spacious dinette/living, and cute kitchenette w/ full-size fridge, stove, dishwasher. The suite was older, but appeared clean. The only down-side was quite a bit of noise from street. During the middle of the night there has a very heated arguement between what appeared to be employees from the Marriot which has service entrance directly across the street.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for the city noise you mention. We have no control over sound in NYC. We have done all we can to mitigate the sound by adding double windows to all bedrooms. We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"need improvement"

2
16/08/2017

diffecult to sleep because of the outside building construction and street noise. Can be improved by fixing new windows with sound isolation. This is the main issue with this property. The location is good. there is special rate for parking your car in nearby garage.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have double windows on every bedroom window to reduce noise from the city. I am sorry that construction in our neighborhood area was disturbing you. We hope you will come back and see us again. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Conveniently located"

4
10/08/2017

6 nights on the only ground floor room near the elevator and staff rooms. A bit of noise through the walls and under the door because if its location but that was tolerable. What wasn't pleasant was the constant noise in the lobby. Visitors would constantly gather nearby/outside our room at all hours. This took the shine off what was a pleasant stay. A courtesy sign would have alleviated this issue. Rooms were spacious and the bathroom huge. Both were very clean. Construction noise next door didn't bother us as it was only slight, but finished before we returned from our days out. The staff were great especially "fast" eddy who looked after us following a long trip to NYC. The ladies in the breakfast room were extremely helpful and genuinely friendly. Excellent location just down from the rock so only about a 10 min walk to TSq. Would stay there again.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for completing the review regarding your experience at our hotel. It was an honor to serve you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand. Warmest Regards, Robert

"Great Hotel! Great Location!!"

5
04/08/2017

My husband and I were celebrating our 20th anniversary and the hotel was kind enough to leave a bottle of wine and a congratulatory note for us upon arrival! This was such a nice and special surprise! My husband ended up getting a stomach virus 18 hours in to our NY trip and spent the rest of the time in bed so LOTS of time was spent in the room... I slept on the sofa bed (not wanting to catch his bug!!) and it was quite comfortable as well!! Great location, too! The gentleman at the front desk also extended our check out time to 12:30 to allow my husband time to get motivated and for me to pack everything up!! It was so helpful and I cant thank him enough! Get a bagel from ess-a-bagel around the corner!! Its the best!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your hotel experience. I am sorry your anniversary did not turn out quite as planned. We appreciate your comments. We do hope you will consider returning to our hotel in the future when everyone is healthy. If you would like to come on your next anniversary please call me 212-753-8781 so I can make special arrnagements. Thank you again for staying with us and for taking the time to write. Warmest Regards, Robert

"Very roomy and comfortable"

5
28/07/2017

We were a group of two adults, two teenagers and one child. We stayed in a 2 bedroom suite - what a great room. We were happy to have our room on the second floor as we didn't have to use the elevator frequently - very quick trips in and out and to breakfast. The breakfast was very adequate - on days that we arrived before 730 am there were lots of free tables. The one day we ate a bit later we just brought a tray to our room. Great location a block from the Waldorf and a few blocks from Rockefeller Centre. It is also less than one block from the hop on hop off bus stop. Although our room faced the busy street, the air conditioner blocked out the traffic noise with the exception of garbage collection one morning (6am!) when the loud truck sound continued for quite a while and woke everyone even the heavy sleepers. Other than that very quiet and we never heard any sounds from neighbouring suites. The one down side with a two bedroom is that there is only one bathroom.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your hotel experience. We appreciate your comments both good and where we need to improve. We do hope you will consider returning to our hotel in the future. Thank you again for staying with us and for taking the time to write. Warmest Regards, Robert

"Comfort in the heart of NYC"

5
26/07/2017

We had a suite with a bedroom and a pull-out couch in the other room. Large rooms, bed was very comfortable, and there was a full kitchen--even a dishwasher. Not far from Times Square. It was a great "base" for us. There is even a swimming pool offsite.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for taking the time to post this nice review and for your patronage of our hotel. We hope to see you again one day! Warmest Regards, Robert

"WORST PLACE EVER DONT GO !!!!!awfulll"

1
25/07/2017

Where to begin with this ..... to begin with I book a 2 room penthouse suite for July 29 to the 30th for a little get together with some friends and family. I booked the room on May 2 2017 well over a month. My cousin reserved a different penthouse suite for the same days as she was having people with her as well our original goal was to all meet up go out to dinner and then go out to enjoy the scenery. So a couple of days after I made my reservation I called to make sure everything was set I talked to the manger and he question me if I knew he said my cousins full name name gave me her phone number. I was surprise of the question and didn't think anything of it I said yes that's my cousin. He then processed to ask me what our intent was going to the hotel I briefly explained our plan for the night. He kept telling me they don't allow parties and i kept reassuring him there won't be any parties at the hotel that wasn't our plan or goals. He kept reminding everyone about it after I repeatedly told them not to worry that we're all adults not children. He then proceeded to tell me if there is a party we would get kicked out without refund I agreed because I knew no party was in mind. Long story short I get an email today saying our reservation was canceled. I immediately call and spoke to the same manger I spoke to a couple of months back and he told me he cancel it because he didn't feel comfortable with having us st the hotel because he still felt like we were going to throw a party. REALLY!!!!! 4 days before our check in date then cancel it that is so wrong. My cousin got the same email stating that they canceled our reservation she then called and got the same reply . I then called cooperate mangers and he said well if they feel a danger to the hotel they have a right to cancel reservation WHAT DANGER !!!!!! So now I'm basically out of a place to stay after months of planning these people are rude and unbelievable don't go there ever !!!!! Good thing I rsvp with hotel.com and they made it right by finding us another hotel around the area but now me and my group won't be in the same hotel because 4 days before it's impossible to find I'm beyond pissed and annoyed

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
We are regretful that we were left with no other option but to refuse these bookings. There was a considerable amount of dramatic controversy surrounding these bookings before arrival. In the interests of good customer service to our other guests management felt it best to refer you back to Expedia for an alternative solution exercising our right of refusal. There were claims being made for compensation even before arriving here because it was explained, courteously, that we are not an event space and do not allow the use of our apartments for parties. The phone number provided on these bookings is the same on both reservations. We simply explained that since this was a one night booking for a Saturday night and one of the reservations was for our penthouse that we wanted to just make sure there was no party planned in advance to avoid any future problem. This is for the protection and security of all of our other guests that include mostly families with children. That is a standard security procedure. We hope you can appreciate our position on this issue.

"Amazing!!!"

5
23/07/2017

The staff were so kind and helpful. Rooms were beautiful, clean and made you feel right at home. Breakfast was delicious lots to choose from. Close walking distance to everything. I would most definitely want to stay here again .

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for taking the time to post this nice review and for your patronage of our hotel. We hope to see you again one day! Warmest Regards, Robert

"Fits 6"

5
12/07/2017

Excellent service, friendly, knowledgeable and helpful in every way. Suite fit 6 easily with an excellent kitchen and plenty of room. Perfectly situated for walking to all the main tourist destinations yet quite enough to sleep. It was the perfect place for our family of 5 to stay.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert

"Family Trip to NYC"

5
07/07/2017

We stayed at the Best Western Plus Hospitality House for 3 nights over the 4th of July weekend with our two kids. The room is more like a one-bedroom apartment than a hotel room, and was great for sleeping since we weren't all in the same room. The room was very clean and the bed was comfortable. The kids slept on the pull-out couch and didn't complain. There was a full kitchen and plenty of space in the fridge for keeping drinks and lunch items. There were two TVs so the kids could watch what they wanted and the adults something else. Hotel staff are friendly and helpful. The breakfast is a typical hotel breakfast - a nice option to grab something before heading out. The location is great - accessible to a subway station about a block or two away. As long as you aren't looking for a large, luxurious lobby, this hotel is a great option.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for completing this nice review regarding your recent experience at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781. We hope you will come back and see us again soon. Thank you again for taking the time to add this review. We appreciate your loyalty to our brand. Warmest Regards, Robert

"Excellent base for families"

4
22/06/2017

We are a family of four who stayed here from the 4th till the 11th of June 2017. Travelling with two teenagers it was really important to have enough space for everyone and this hotel did not disappoint. This is more than a hotel. We had a very large two bedroom apartment with the added bonus of hotel staff and breakfast buffet in the morning to set you up for the day. The buffet is more suited to our teenagers taste buds, waffles, danish pastries etc. The hot stuff was boring and a bit bland but it kept us going till lunchtime. The staff are attentive and the hotel manager was happy to leave the comfort of his own home one evening to help us gain access to our apartment after our teenagers locked us out! The hotel is well placed for all Manhattan has to offer and I highly recommend it for families. It was lovely to go back to for a rest from pounding the NY streets before venturing out again in the evening We didn't use the kitchen but the fridge was appreciated for keeping our drinks cold.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for completing the nice review regarding your recent experience at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 212-753-8781. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand. Warmest Regards, Robert

"Alright"

3
15/06/2017

This hotel doesn't have a wide breakfast variety and a small space to eat it. The lobby is very small, and when I went the elevator didn't seem to be working correctly. However, the rooms are very spacious and nice. There isn't a great view of the city. The bathroom made a rattling noise a lot.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. Please consider me at your disposal if I can ever help with anything. 646-758-6881 Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards, Robert

"Great place "

5
11/06/2017

Stayed here five nights for our first trip to New York City. The rooms are very comfortable and spacious. Great location for seeing all the major sites in the city. The staff was very nice and helped us out with all of our questions. Tom went above and beyond to make sure we had a great time. Will stay here again on our next trip to the big apple

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay and that the staff went "above and beyond" to help. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. Please consider me at your disposal if I can ever help with anything. 646-758-6881 Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards, Robert

"BW+ Hospitality House NYC"

5
11/06/2017

I make 2-4 trips annually to NYC for business. I like the location and the apartment type of rooms with full kitchen and separate sleeping bedroom(s). GM Robert Gaeta and his Staff are excellent host while in NYC...always greeted by my name and ready to assist in any manner they can.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! It was nice to read that our team were good hosts for your visit. Thank you for the honorable mention. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. Please consider me at your disposal if I can ever help with anything. 646-758-6881 Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards, Robert

"BEST WESTERN MIDTOWN"

5
10/06/2017

Rooms are HUGE and clean. Crazy convenient in midtown east side. Helpful and accommodating staff. Would stay again. Husband had surgery in City and staff was sensitive to our needs (early check in, carried luggage without asking). Nice hotel.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. Please consider me at your disposal if I can ever help with anything. 646-758-6881 Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand. Warmest Regards, Robert

"The staff and location are amazing"

5
05/06/2017

This location is amazing and the staff is very friendly, accommodating and super nice . I had some personal difficulties when booking and the GM Robert was supper helpful and very nice. The rooms are very comfortable. The location is awesome. Very central to everything. I will definitely be staying her again

"Revisit"

4
31/05/2017

Went to NY 2 years ago and happy to stay in these apartments again. Great location for a city break. Friendly & helpful staff. Good facilities and alot of choice for breakfast. Room with its own lounge & kitchen with a very comfortable bed so able to have a much needed good nights sleep! The only negative is that the room could do with a much needed makeover & redecoration.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your second stay, your loyalty and for your review of the experience you had. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your stay with us. We appreciate your loyalty to our brand. Warm Regards, Robert

"Not up to par for Best Western"

3
16/05/2017

We are 2 couples, long-time friends and travelers, familiar with smaller hotels in NYC. While this one's location is very good--easy walking to Grand Central, UN--and the room sizes adequate, we would not stay here again due to: sloppy upkeep & maintenance, infrequent and poor maid service, crowded& small breakfast area. Plus the 2nd bed/bath in our 2 bed/2bath PH suite was unacceptable because the bedroom was quite small and lacking a closet or other storage for clothes and the bath was not connected. It was off the dining/living area--so be certain to bring a robe for those middle of the night trips.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for posting this review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry that you didn't find the apartment up to par or everything 100% to your satisfaction. We have placed two dressers in the living room for the purpose of storing clothes when staying in the second bedroom of the penthouse. There is no room in that bedroom for one unfortunately. The master bedroom has a private bath and the second bathroom is common to the rest of the apartment. We do provide robes in our penthouses. Our breakfast area can get crowded at times but we have never seen anyone wait more than a few minutes for a table. We also allow our guests to take their breakfast trays (provided) back to the apartment where there is a full dining room. We are/were unaware of the specific housekeeping and maintenance concerns mentioned but we will look to shore up our standards. Had we been told during your stay we could have addressed them immediately. We do apologize that your stay was not as expected and are disappointed to hear that the apartment itself wasn't configured to meet your specific needs. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 212 753 8781. Warmest Regards, Robert

"New York Vacatiion"

5
14/05/2017

Great staff, very friendly and always willing to help. Nice clean rooms, well maintained and comfortable. Breakfast food was good and offered a nice variety. Will definitely stay here next time in New York

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
We were glad to read that you enjoyed your experience at our hotel! Thank you for your stay with us and for your review of your hotel experience. Thank you for taking the time to write what you liked most about our hotel. We use your comments to know what we are doing well and where we can improve. We can't wait to welcome you back to our hotel in the future! Thank you again for staying with us and for taking the time to write. We are grateful for your loyalty for our hotel and brand. Please let me know should you plan to return. I can be reached at 212-753-8781. Have a wonderful and blessed summer season! Always at your service.. Warmest Regards, Robert

"Bachelorette party "

5
08/05/2017

Booked a beautiful, spacious two bedroom apartment style suite for our bachelorette party of five. Perfect location, close to everything. Very reasonably priced, actually pretty cheap for the city. One bedroom had a king bed, the other had two twins. Living room had a pull out couch. Bathroom was nicely tiled and offered a plethora of little shampoos, conditioners, soaps, shoe shine packets, sewing kit etc. Kitchen was a nice addition. Pleasantly surprised to find a welcome basket waiting for us with waters and snacks. Coffee and flavored creamers were also available along with dishes and everything you need to enjoy a few meals indoors. Also had a very nice dining room! Lots of attention to detail you don't often see in a typical hotel like finding all the remotes in sanitary pouches. Refinished old wood floors throughout with area rugs gave it a nice, home feel. A very tasty complimentary breakfast spread was also included. Alana took care of all your breakfast needs, from fresh waffles, huge gourmet muffins to omelets, sausage, coffee and juices. Everyone at the front desk was very accommodating and always went out of their way to offer their services. They stored our luggage in the morning so we could start our day before check in and were happy to see us celebrating adorned in our silly Tutu's at night. Loved our stay at this location. Will definitely stay again.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Congratulations on your engagement and upcoming wedding! We were honored to have served you for this very special event and celebration. I am glad you had a memorable experience in our hotel and city. Thank you for your stay with us and for your review of your hotel experience. Alana will be super thrilled to see her name up in lights! Thank you for taking the time to write how much you liked our hotel and all the detail. We can't wait to welcome you back to our hotel in the future! Thank you again for staying with us and for taking the time to write. We are grateful for your loyalty for our hotel and brand. Please let me know should you plan to return. I can be reached at 212-753-8781. Have a wonderful and blessed summer season! At your service.. Warmest Regards, Robert

"Great experience and comfort"

5
06/05/2017

Home away from home. A bit noise due to building works next door but it did not bother me at all. Area was very safe and three woman and a child felt very safe walking around. Very close to central station, BBC and all main attractions

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your hotel experience. We were happy to read that you felt safe and comfortable here. We appreciate your comments both good and where we need to improve. Thank you for mentioning how you liked our hotel. We do hope you will consider returning to our hotel in the future. Thank you again for staying with us and for taking the time to write. Warmest Regards, Robert

"spacious but noisy"

3
04/05/2017

Our stay there was good because the room was much bigger than I thought. it was clean and there was a lot of space to put our clothes and accessories away. The bedroom was not noisy but the living room where our teens slept was! Indeed the window with the air conditioning was far from being draft proof and even with pillows to try to shut ourselves away was useless. Breakfast was good but crowded after 7.15, some customers had to take trays and have breakfast in their room.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
We thank you for your stay with us and for posting your review of the experience you had. We use your feedback to improve. Thank you for letting us know what we do well and where we can do better. We hope you will stay with us again in the future. Warmest Regards Robert

"Great Location, fabulous staff, nice suite."

4
02/05/2017

Once upon a time, this was a lovely little apartment building and now it's a very nice small hotel, which almost, almost makes you feel like you're a New Yorker. The breakfast was really well done and the staff that works that shift really, really work hard. The young man working the dining room was a marvel and so helpful. A great location and a great staff.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
We thank you for your stay with us and for posting your review of the experience you had. Thank you for taking the time to tell us that you enjoyed your time with us! We will be sure to recognize our breakfast attendants efforts and share your comments with him. We hope you will stay with us again in sometime in the future. Warmest Regards Robert

"Great location and great service!"

5
26/04/2017

This is my second stay at this hotel. Spacious rooms, great staff, location is excellent. Within walking distance to subway stations, B roadway, Times Square, etc. Super close to Rockefeller Center. Will stay here again!

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to post this review. We are very happy to hear you enjoyed your stay. We are honored to have served you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 212-753-8781. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel and brand. Sincerely, Robert Gaeta

"Amazing room and staff"

5
21/04/2017

Stay was beyond what we expected. Friendly staff, and amazing room. Breakfast served has huge variety and staff was very quick to fulfil requests. We were all very happy with our experience especially my 2yo son who loved the spacious room

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for completing the review regarding your experience at our hotel. We are happy that you and your 2 year old son liked his stay with us too! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand. Warmest Regards, Robert

"HUGE place! "

5
11/04/2017

We booked last minute and found this wonderful gem of a place! The hotel room is more of an apt and there was so much room. A full kitchen, a small dining room area, living room, nice size bedroom and a full size bathroom are all included. My husband and I slept in the bedroom while our 2 sons slept on the pullout couch. Both areas had their own TV's so the kids could relax and watch their own shows while we adults did the same in the bedroom after a long day.

robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for staying with us and for completing the review regarding your recent experience at our hotel. We are glad you and the boys enjoyed your time with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to when you come back and see us again. Thank you again for your stay witrh us and for taking the time to post this positive review. We appreciate your loyalty to our brand. Warmest Regards, Robert

"Second visit"

3
08/04/2017

Booked the penthouse suite for 5 nights as previously stayed in the queen suite. The penthouse comes with a balcony which has a lovely view of a construction site. The penthouse interior appears smaller than the queen suite so, unless necessary, don't pay extra for the penthouse as it's not worth it. Check in was 3pm but cleaning hadnt even started when we arrived at 3.50pm. Had to come back one hour later which wasn't very pleasing after travelling for 13 hours. A mix up meant the balcony could not be used for one day. It was suggested we should not be too concerned as we had received a free upgrade to the penthouse. This was not true as was pointed out to the staff. We received a small reduction and some wine and chocs which was nice Would we go back again?.... probably due to its location, the facilities in the room and the good breakfast choice.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for completing the review regarding your recent experience at our hotel. We are glad you enjoyed your time with us for the most part. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for the delay in preparing your apartment for 3PM and that the penthouse erroneously had a note posted for one night there limiting access to the outside. We hope you will return one day in the future. Thank you again for your stay witrh us and for taking the time to post your review. We appreciate your loyalty to our brand. Warm Regards Robert

"Business Trip"

5
31/03/2017

Excellent service and very honest room services. I never lost anything because I always carry many expensive jewelry and other staffs. I met a young black man at Break Fast area he is excellent in service and very caring for customer.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for completing the review regarding your recent experience at our hotel. We are glad you enjoyed your time with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to when you come back and see us again. Thank you again for your stay witrh us and for taking the time to post this positive review. We appreciate your loyalty to our brand. Warm Regards Robert

"Brilliant Apartment!!! Very welcoming staff"

5
26/11/2016

Stayed at the best western this week 20th till 23rd November & picked this hotel based on the apartment & extra bedroom ( 2 bedroom apartment ) 1st time in New York & was shocked at how big the apartment was! Staff were very welcoming & very helpful. Apartment was very clean & after a long flight the kids were thankful of the welcome basket supplied.Free fast wi-fi was a massive plus! Breakfast was perfect, self service to pastries, toast, bagels, muffins, cereal, make your own waffles, omelette, sausages etc Tea, coffee & juices. Free Tea & Coffee all day. Check out was at 11.30am & pick up was at 2.10pm but case's were securely locked away so we could spend our last few hours shopping. Found everything in walking distance of the hotel $22 in a cab to battery park ( for statue of liberty ) then after there we went by cab $6 to the 9/11 memorial then from there $26 back to the hotel that was for 4 of us so not as pricey as we thought. Pizza place next to hotel was great too, fab price. Could not fault the hotel, we had the best break ever! Can't wait to go back!

"Excellent spacious landing pad for central NY"

5
19/11/2016

Excellent spacious landing pad for central NY activities. I have stayed at this hotel on numerous occasions and recommend this hotel for small groups. Excellent value for money with great staff, feels more like an apt than a hotel.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for sharing your good experiences. Thank you for your loyalty to our hotel and brand. We hope to see you again in the future. Regards Robert

"Incredible GEM"

5
17/11/2016

Amazing rooms and fantastic location. Each and every staff member are incredibly courteous and this hotel is special. Rooms are HUGE for New York City and classic with hard wood floors and looks and feels like the bed is brand new

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for sharing your good experience. We hope to see you again in the future. Regards Robert

"Comfortable"

5
15/11/2016

Me and my family where so impressed with this hotel, the room was lovely, clean, comfortable and had so much space. I had two young children with me age 5 and 3 so having the kitchen really helped and it had everything I needed which was a great help and relief. Not only was the hotel great but the staff where amazing too so friendly and helpful they made our stay that much more enjoyable. Thank you so much for making our experience even better we will certainly be back.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to let us know about your experience with us. We are glad to hear you had a nice time and honored to have served you. We look forward to seeing you in the future. Please consider me at you disposal for any arrangements I can help with. Warmest Regards, Robert

"stolen watch"

2
14/11/2016

It could have been a pleasant stay but someone stole my wife's watch...Also we could not open the bedroom window because it was broken. However, the apartment was comfortable with a functional kitchen, close to the center.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us. I am sorry about what you describe happened and that the watch did not turn up with your things after packing. We have searched the entire apartment as you had requested and we conducted a thorough investigation of the matter. Our team has all been here for a long period of time without any incidents ever. This is the first time in my long tenure here that I have heard of a claim such as this and we take it very seriously. The entire staff has been intensely screened as part of our hiring process. Many valuable items have been turned in when found by our team in the past. We also provide electronic safes in every apartment to store such items free of charge. I offered you my information on departure to further this discussion as may recall. Please consider me at your disposal to discuss this further. I remain hopeful that we can figure out what became of it. Again, I am sorry that you feel this occurred here at all and that it took away from your otherwise positive experience with us. Warmest Regards, Robert

"Excellent low cost alternative to a hotel"

4
14/11/2016

Although the apartment rooms are getting a little dated, they are excellent value for money. Situated in a good location in the centre of the city, the famous attractions are only a short walk or subway journey away. Good selection of breakfast, which is buffet style.. so fill your boots! Staff are extremely friendly and courteous, only too happy to help. Downsides were the construction work which starts very early next door can get a little loud and the heating seems to only have 2 settings.. off or extremely hot!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for your feedback about your experience with us. We are constantly updating and purchasing new items for the apartments. Soon we will be getting new living room furniture. We recently completely renovated all of our bathrooms and put new stone counter tops in our full kitchens. Our style is not a modern look but a NYC art-deco style offering. Construction sounds are typical of NYC and this phase of the neighboring project is not that intrusive as compared to earlier phases of foundation work. The infrastructure construction generally is confined to the sounds of the workman themselves communicating with each other. We also , it should be noted, installed double glaze noise reduction windows in all our apartment bedrooms. Only One bedroom apartments are affected by the sounds of the work going on incidentally. We hope to see you again in the future and look forward to using your feedback to improve our offerings. We are glad to hear that you enjoy our hotel and our service. We hope to see again one day soon. Warmest Regards, Robert

"Love this place !"

5
10/11/2016

Second stay in this hotel in NYC and I still love it. Perfect location, massive apartment (for NYC space is just awesome), super breakfast and the staff is so kind and still available. My husband, my daughter and I love this location and will come back to this hotel as it is a perfect match for visiting Manhattan.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your kindness and loyalty to our hotel and brand. We are all so happy to hear that you had a nice experience again for the second time! Please consider us your home in NYC. Our staff is honored to have served you and your family. I will be sure to share your nice comments with them. We look forward to seeing you on your next trip to NY. PLease consider me at your disposal in the future. Warmest Regards, Robert

"Our staff at the best western"

4
08/11/2016

This hotel was a very pleasant experience for me and my family. The rooms are spacious and clean and the location is excellent. My teenage son was delighted with the Free Wifi in the room which was very efficient. The breakfast is good with lovely coffee and the New York Times to browse through. I would definitely stay here again.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for sharing your experience here. We hope to see you again soon. Thank you for your kind consideration. Warmest Regards, Robert

"Fantastic trip"

5
23/10/2016

We are a family of 5 and wanted somewhere Central in Manhattan. This venue didn't disappoint! Not far from the subway but very walkable to all the major midtown attractions. Yes there is an active building site next door but all suites for families are on the opposite the building side and if like us anyone would be out of the hotel whilst work is being done. The breakfast will set you up for the day and all staff are very accommodating. Will definitely stay here again when next visiting this amazing city.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for sharing your experience with us. We are happy you enjoyed your stay. We hope to see you again in the future. Warm Regards Robert

"What a pleasant surprise!"

5
21/10/2016

I stayed in this hotel from October 17 to October 20. I was expecting a cramped NYC hotel but we had a 2BR suite that was incredibly spacious, clean, and comfortable. There was construction going on around the building, so there was some noise during the day, but overall, the room was great. The employees at the hotel really made our stay better. Dave at the front desk, Anthony in the back at the breakfast buffet, and Tom the maintenance man were all outstanding - very friendly and helpful staff. The location of the hotel was perfect, in easy walking distance to the subway. We bought a pass for the big red bus and there was a pickup was a block away at the Waldorf Astoria. We were able to walk to 5th Ave, St Patrick's Cathedral, Rockefeller Center, etc. Overall - great stay.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for your nice review of our hotel and staff. I will share and thank those mentioned for their service to you. We are glad you enjoyed your time in NYC. We hope to see you again soon. Warm Regards Robert

"Unauthorized Credit Card"

1
20/10/2016

Do not stay at this hotel. We were charged for not arriving even though we cancelled our booking well in advance both in writing and telephonically. We tried repeatedly to contact the hotel manager, Eddy R. Luna, to get a refund but he simply refused to answer any emails. Stay here at your own risk!

"Another Awesome Stay at the Hospitality House"

5
12/10/2016

My wife and I have stayed at the BW Hospitality House on 4 previous occasions. We are from British Columbia, Canada. This time, we brought our best friends along as we were visiting New York for a week holiday together. The rooms were great. Very large apartment style rooms with full kitchen, living room and separate bedroom with a king bed, (in our rooms). The hotel is so convenient being about a 10 minute walk to Time Square and just a few hundred yards from the Metro station that connects to the whole city. We met our friends for breakfast every morning and were greeted by Anthony, the breakfast attendant. He was so nice. always helpful. Had a great smile and very positive. He was making sure all guests were well looked after. He took a selfie of all of us! Very nice fellow who gave the breakfast room a wonderful welcoming feeling. All other staff we encountered were great as well. The housekeepers were great. We have seen Sam the evening desk fellow many times. He is a wealth of touristy information. The manager Robert always around to interact with his guests. We will always stay at the Best Western Hospitality House when visiting our favourite city, New York as it is our home away from home. Thanks again everyone for another memorable New York holiday.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for taking the time to post this nice review of our hotel and service. Thank you for being our loyal guest. We are also very grateful for the honorable mention of so many of our team members. I will be sure to share your comments with them. It is our honor to serve you and we hope to see you again someday soon. Always yours in service.. Warmest Regards, Robert

"recent stay in NY"

4
10/10/2016

Our apartment was very good value , ideal for 4 friends, lovely beds, kitchen could have been better appointed, but wine glasses and plates came quickly after requested. Was a bit concerned about shower fitting. All staff very friendly, helpful and cheerful.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for taking the time to post your nice review here and for sharing your experience. We thank you for your stay with us. We use your feedback to improve. Our staff work hard to provide a world class service experience for our guests. I will share your nice review with them. We are honored to have served you. I hope we have the chance to welcome you to the back to the Big Apple and serve you again one day in the future. Wamrst Regards, Robert

""Standard" room ??"

1
09/10/2016

I live in New York, but often get a room to spend a night in the city for dinner and drinks. Nobody wants to drink and drive. So I call Best Wetsern Plus on East 49th and Lexington, and they have one room left. They said it's a "standard" room with a queen bed. Sounds good for just one night, right.....WRONG! As I'm checking in I ask for a room on a higher floor (as far away from city street noise as possible), and the response from the desk clerk was "it's on this floor, and it's the only "Standard" room we have. The room was off the side of the lobby, behind the elevator bank. The room itself wasn't half bad, except that it felt like it was I. A basement since the window got no real natural light What was so bad about the room was it felt like the maids room, noise from the lobby all night and the breakfast room that sounded like a college mess hall! To make it worse they said the room was non refundable once booked. I'm sure they get a lot of people walking out once they see it. Since I didn't want this to ruin all our plans, I lived with it for the night. I feel I was mislead by Best Western. Fool me once, never fool me again. I will never stay at another Best Western again.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for posting your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience but next time in one of our apartments. I am going to contact you separately to make an offer for that directly to you. Warm Regards, Robert

"Nice little bolt hole"

4
08/10/2016

We had two separate stays here last month on our way in and out of the USA and a trip to Nashville. Its location is ideal, with a bus stop right outside and an excellent pizzeria next door. Next to that is a superb restaurant. All you need in the way of shops, bars and restaurants is only a couple of blocks away and many of the sights are within walking distance. The place has been around for a while but is clean and our two-bedroom apartment was spacious and comfortable. We were advised of the construction noise beforehand and, whilst annoying, it did not disturb us too much. From the moment we arrived, the staff were warm, welcoming, friendly and efficient. The breakfasts were a real bonus and, again, the staff were excellent, especially Anthony who was always pleasant and willing to help. A really great place to stay.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for taking the time to post your nice review here and for sharing your experience. We thank you for your stay with us. Anthony works very hard to provide a world class service experience to our guests. I will show him gratitude and share your review. He will be honored as are we all to have served you. I hope we have the chance to welcome you to the back to the Big Apple and serve you again one day in the future. Warmest Regards, Robert

"great service and great location"

5
06/10/2016

this is a great hotel-clean, convenient, and the staff are amazingly welcoming and helpful. it has the charm of an older hotel with all the convenience of a new one. Can't beat the location for easy access to downtown.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for taking the time to post this nice review of our hotel and for your patronage. We hope we have the chance to serve you again one day in the future. Warmest Regards, Robert

"Great place.. construction killed it"

4
05/10/2016

The hotel is in a great location. Rooms are spacious and clean. Breakfast is good and Anthony makes it excellent. Having that saves time in looking around. The construction is such a disappointment. It's not the hotels fault. But 7am till 7pm construction is rubbish. We had a one bedroom that was facing the site. Our bathroom window opened completely. I could have handed them coffee. They worked through the night, cranes and supplies being dropped off. So please don't expect that 7 till 7 is fine . in 14 nights I had two nights sleep. This construction is happening for another 2 years. Although we were told its 7 till 7 at the time of me reading this on Trip Advisor and think it would be ok., is not. Leaving windows open for fresh air was difficult because of the noise and with no screens it meant mossies. it's an old building so air conditioning is in the windows and noisy. Construction is constant in New York. But there was no mention of this on the Web site when I booked 12 months ago. Staff are lovely, but not very good at giving tourist advice. It's our second trip so we were fine. Id stay again, after construction.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to write this review. We are glad you liked the hotel , overall. Tanks for mentioning Anthony, he is a star. The work nearby is ongoing and only effects one bedrooms but it is not as noisy since the excavation vibration work is complete. The set up of the crane was a special exception for during the night since the street had to be closed. It should not happen again. Thank you for recognizing that it is beyond our control and by city permit. We hope you would consider staying with us again.

"Lovely 7 night stay"

4
26/09/2016

Our family enjoyed our 7 night stay here. Pleanty of room in the apartment which was appreciated.Yes it may appear older but very clean and almost new bathroom was wonderful. Robert was terrific in the lead up to deal with and even helped arrange a driver pick up at JFK(Victor) which went perfectly. We also made Grand Central station our start to all destinations through out the week. Hotel complimentary breakfast is nice and taking it back to the room is the secret,as mentioned previously its a little hard to get a table at times.Bed was super comfy as well. As for the construction,lets be honest you didn't come to the Big Apple to stay in your room,so it won't bother you at all. Highly recommend this hotel to everyone.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for your nice review. We are honored to have served you. We hope to see you again in the future. Thank you. Yours in sevice.. Warmest Regards Robert

"I was so pleasantly surprised!"

4
24/09/2016

I didn't know what to expect, but was lured to this hotel by a great deal on HotelTonight. I stayed in a beautiful, renovated apartment. It was meticulously clean and was furnished with a modern touch. Beautiful hardwood floors and area rugs! The staff was warm and welcoming. Lovely and safe neighborhood with restaurants, a market in the area, and a yoga studio about ten blocks away. This place is a great way to stay in NYC if you are traveling with a family or a group. Yes, the apartments are "older" as some people note, but that is a non-issue since they are so well-kept. Nice "free hotel" style breakfast with hot and cold options. There is one downside: the hotel is directly next door to a construction zone. This is obviously not the hotel's fault. But it gets noisy quite early. It's not a problem if you're visiting for business and don't plan to be there during the day. But if you're a family and have a baby that wants to sleep during the day, you may have a problem. I was fine at night. I ran the air conditioner. There are two layers of Windows, which helped too. I slept like a rock. I'm an early riser and would definitely stay here again.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to write this review. We are glad you enjoyed your experience with us and were happy to hear you will be back. The work nearby is ongoing and only effects one bedrooms but it is not as noisy since the excavation vibration work is complete. Thank you for noting that we have noise reduction double windows in all of our bedrooms. We look forward to seeing you again. Warmest Regards Robert

"Hotel with the works !!"

3
22/09/2016

Stayed for 14 nights in September 2016. First the good points, and there are a lot of them. Close location (5 mins walk to Grand Central, 10-15 to Times Square), plenty of good restaurants within 200 metres, well stocked 24 hour supermarket just around the corner, large rooms and fully appointed kitchen, efficient daily housekeeping, decent bathroom with (small) bath and accessories, friendly staff, excellent buffet breakfast with great pastries (the room is pretty tight but you can take your breakfast back to your room), high speed Wi-Fi available on all devices. The big downside is that the hotel is next to a construction zone. This obviously isn't anything that the hotel can do about. It is not a garage they are building either, it is a 50-60 storey building so it is going to take at least 2 years to build. The works start pretty much dead on 7am or 7.30am Monday-Saturday and the noise is constant and very noticeable until around 5-6pm. The bedrooms facing 50th Street will just about be able to shake hands with the construction workers as it goes up. If you are planning full days ie out at 7am ish back around 6ish it won't mean a thing, but if you like to lie in, like to come home about 4 for some R and R and a quiet wine before dinner, or if you need to stay in your room for the day (ie sick) then it might really aggravate you and make for an unpleasant stay. Our verdict - really liked the hotel and the apartment, but we'd probably wait until the construction is complete before having another extended stay. Then we'd love to come back

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for your candid review. We are glad that you enjoyed your experience with us overall. The work nearby is ongoing and only effects one bedrooms but it is not extremely noisy since the excavation vibration work is complete. It is also important to note that we have noise reduction double windows in all of our bedrooms We hope to see you again in the future. Warmest Regards Robert

"An amazing hotel"

5
22/09/2016

Stayed for four nights with my husband. What a fabulous hotel we walked into our room to be amazed by what we found it was huge not a room but a suite with everything needed for a break. Hotel in an ideal location five minutes walking distance of Rockerfella Centre and fifteen minutes to Times Square. The hop on hop off bus service passes the hotel with plenty of restaurants nearby. Would stay here again. Just a bit of a warning DO NOT use the yellow taxis for your airport shuttle pre book with the hotel. The yellow taxis have no idea where they are going they got us lost taking us to the hotel. We hope to put on a hotel video soon

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for being our guest and for taking the time to share your review here. We are honored to have served you and are happy that you had a good experience. We hope you do return. Warmest Regards, Robert

"everything it says it is !!"

5
18/09/2016

just come back from a wonderful 5 days in New York i went with my husband and adult son, stopped at the best western plus with the most charming Robert (manager) Dana David Anthony and i think it was Audrey the lady that helped in the cafe, all of the staff made you feel so welcome and part of the family, nothing is too much trouble for any of them, the apartment is large and clean plenty of towels large TV massive fridge and ice box everything you need for a break in New York better than a hotel as you have a lounge area to chill out. this is perfect for Lexington and 5th Av, St Patrick's is the most beautiful church i have ever seen and will stay with me forever i never thought i would see such a wonder in a city just breathtaking !!! The cafe/ diner plenty to eat for everyone they even had porridge, the brown bread is lovely, bagels muffins danish waffles,eggs, fresh juices, fresh fruit ,yogurts, and a choice every day of hot bacon or sausages scrambled egg omelets, you will not be disappointed. Yeah there is work on a building next door, however your out most of the day and it wont affect you. if you want tickets for Broadway we got a great discount for Jersey Boys by going to the Theatre in the morning what a fab show. Go on book this place you will not be disappointed its wonderful Thank You Robert and staff for making this extra special

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to review our hotel here. It was our pleasure to have served you. Thank you for mentioning the members of our staff, myself included. I will be sure to convey my appreciation for their efforts. We hope to see you here again one day. At your service. Warm Regards, Robert

"6 Very happy Irish ladies"

5
15/09/2016

Visited Best Western for 5 nights from September 7th and really was very impressed from start to finish! Very central hotel located in walking distance to Times Square, 5th Avenue & Central Park. Staff were very polite and helpful and a special mention to Anthony who greeted us on arrival and seen us off on our departure with a nice cup tea in hospitality area while awaiting on our shuttle bus. Room 8a was clean to a high standard and met needs of 6 Irish women on a shopping trip, plenty of space for shopping and bathroom was also maintained to good standard with plenty towels, only draw back I could mention is low voltage for hair dryers but with a hair dressers directly opposite hotel we treated ourselves to a lovely holiday blow dry with glass of prosecco ?? Having stayed in many 4 star nyc hotels in past and whilst they all have impressive lobby areas all hotel rooms are very small so I would really recommend Best Western for there actual room sizes that are like staying within apartment. Really suitable for a group of friends or families. A extra added benefit was inclusion of breakfast that was also a high standard with good selection and complementary tea and coffee available through out the day! Will definitely return myself and recommend to others. Thanks, Claire Smart

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us , for taking the time to post a review of our hotel and for sharing your experience with us. It was our pleasure to have served you. We are honored that you choose our hotel for your stay. We hope to see you here again one day. At your service. Warm Regards, Robert

"Great location and amenities - ideal for families"

5
14/09/2016

I visited in Feb 2016 with my parents. They are a bit older so we chose this Best Western for its location (near the subway, St Patrick's, Rockefeller etc. - not too much walking) and amenities (free breakfast and kitchen). It's very clean and spacious and we were very happy with the stay. The suite had one queen bedroom - this was nicely furnished, they had no complaints as to the mattress quality, and also with a built in safe. The living room doubled as the second bedroom - this had a fold out sofa bed, still a decent night's sleep! It's got a good sized TV too, plenty of election primary coverage when we were there! The kitchen was a real plus - after a long day's sightseeing we relished being able to relax with a cup of tea and a snack and the kitchen (replete with welcome basket of snacks) gives the freedom to do that. It would be extremely helpful for larger families with kids who don't want to spend a fortune in restaurants, and sure enough we saw lots of young families in the hotel. Regarding breakfast - arrive early as the breakfast room fills up fast! It's the type of breakfast typical of a lot of US chains - decent filter coffee with a selection of creamers, make your own waffles, omelette, bagels, cereal etc. - nothing stylish or pretentious but a good start to the day. (As an Irish visitor I can confirm that you should bring your own tea, but you already knew that :) ) What else to say - great value (we booked on the Best Western website), quiet (note, there was construction work ongoing while we were there but not while we were in the room). It also has a more intimate feeling than many other NYC hotels, partly because it's a 10-storey on one of the quieter Midtown streets, but also the welcome is friendly and the service very professional - staff were very helpful with taxis, etc. You are made to feel that your custom is very welcome without ever being intimidated by the surroundings. I would highly recommend this hotel!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to review our hotel here. We are glad you enjoyed your stay with us. It was our pleasure to have served you. Thank you for mentioning the members of our staff. I will be sure to convey my appreciation for their efforts. We hope to see you here again one day. At your service. Warm Regards, Robert

"Staff are a credit !!"

5
13/09/2016

Spent 6 amazin nights in NewYork with sisters and friends. These apartments were in a fantastic location, the moment we got there, we were met outside by the happiest, smiliest lad I've ever met. Anthony took our bags and along with every single staff member made our week so enjoyable. We were pleasently suprised wit a lovely welcome basket of water and snacks in our apartment, Breakfast is included, was delicious. Rooms were spotless.. linen and towels were changed daily. Staff on the desk couldn't be more helpful, with tips, idea's on where to go and arranging transport. Will absolutely visit again and highly recommend staying here x

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for taking the time to write us and tell us about your great experience here. It is fantastic to hear that we helped make your stay happy and memorable. We strive for to be warm and kind. We are enthusiastic about showcasing our home city to people from all over that have never experienced the Big Apple before. Anthony is a credit to our team and uplifts everyone he comes in contact with. He really elevates service to the next level. Housekeeping and the Front Desk will also be glad reading your comments. I will be sure to recognize their efforts. We hope you have the chance to return one day. We thank you again for the recommendation and for your stay. Warmest Regards.. Yours in service .. Robert

"Awesome NYC Suite Hotel, Great Location & Price!! :-)"

5
07/09/2016

I never stayed at a Best Western, but thought this would be a good first try. If you are looking for an affordable Suite hotel in the heart of NYC with the best staff, comfortable and clean accomodations, look no further. This BW hotel offers full 1 bedroom suites with full kitchen, living room and bedrooms with Queen and King beds. Not fancy shmancy, but offers great accomdations that are clean, usefull and reasonably priced. Best off all, EVERY staff member at the hotel is super friendly and willing to help with any request. You can't go wrong from staying at this awesome NYC hotel.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your taking the time to post this nice review and for your patronage. We are very happy to hear you liked our hotel. We hope to have you visit us again. We are honored to have served you. I will share your thoughts about our service and housekeeping with the team. They will be happy to see this. Thanks again! Warmest Regards, Robert

"AWESOME VALUE!"

5
05/09/2016

Booked a last minute night in NYC with the family. What a pleasant surprise! I called on the phone and the manager was very helpful and even greeted us on arrival the next afternoon. The room was HUGE! The suite was a large one bedroom apartment. Nothing fancy but clean and comfy. The staff was courteous and helpful from start to finish. The complimentary breakfast was nice too. The only knock I have is for those who want to sleep in. A building is being erected next door, so 7am jack hammer wake up! This place is where I will stay for future NYC visits Thanks Again Capt. Dave Riback Queen Mary Fishing

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you Captain Riback. It was a pleasure serving you. The work behind is much quieter now. We can get you in a front facing two bedroom apartment next time. I am at your disposal and honored to serve you and your family. I am gald you enjoyed your visit. I may come take a charter with you one day. Blues are running now :) Thank you for your feed back and we would be ecstatic to welcome you back. Thank you for taking the time to write your review, its how we gauge our performance and also improve. Warmest Regards Robert

"All the Hospitality you'll need"

5
05/09/2016

Superb family hotel situated just a couple of locks form the Rockafella Complex & within easy walking distance of Times Square & Grand Central. Apartments are either spacious 1 or 2 bedroomed & have very large & comfortable bed mattresses. Staff are brilliant & keen to assist - breakfast food is great but it is a smallish room & can be a squeeze. Eat outside on the deck or take breakfast back to your room if you prefer. Best Western please dont change what your doing here - you have a great team & a great offering for families as well as couples looking for room space.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for your nice review. We are honored to have served you. I will be sure to share your kind comments with our team. We strive to create happy memories for our guests. We only look to improve on what we are doing now. Its our guests that really deserve the credit since we are irrelevant with out them. We hope we have the chance to see and serve you again one day. Thank you again for your stay and for taking the time to mention your experience here. It means a lot to us. Warmest Regards, Robert - GM

"A Gem in New York City"

4
04/09/2016

This hotel met all our expectations and beyond. The location is perfect to walk to major attractions and the subway is close by. The staff in particular Sam at the front desk, Anthony and his assistant at breakfast were extremely kind and helpful. They went above and beyond to help guest. The rooms were very clean and the cleaning staff extremely efficient, they left clean towels every day. I would and have recommended this hotel to friends and family traveling to New York, they would not be disappointed. We had family living in New York meet us at the hotel and they were impressed by the friendliness of the staff and the spacious room. It is because of the staff that I truly believe makes the hotel exceptional! There is a great selection for breakfast ie coffee, fruit, pastries, hot foods, and our favourite the waffle maker! The only con would be the noise of the construction next door and the low water pressure in the shower. Definately would return to this hotel again!!

"A pleasant surprise! "

5
28/08/2016

Stayed here in November 2015 and completely forgot to write a review. Stayed here as a family of 5 for our 1st visit to NYC and was well aware we didn't pay as much as some of the surrounding hotels so wasn't expecting much. But what a find!!! The room was probably one of the best Iv stayed in, given we didn't spend much time in it as we were out all day sightseeing but they accommodated a family of 5 adults with plenty of extra room. Very clean too. Staff were very friends offered help for us with directions and always a friendly greeting. And wow breakfast all I can say was the waffle machine was the best addition ever! Would and have recommended this hotel to others and would 100% stay again in the future. Pretty central for all our tourist needs.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for thinking to post your experience some months after your stay with us! We are glad it was a good experience and that we should expect your return one day. Thank you for being our guest. We are honored to have served you. Warmest Regards, Robert

"Good location. Hotel "OK". Construction work next door may bother some."

3
28/08/2016

Within reasonable walking distance to many sightseeing attractions and shopping. (Empire State, Rockefeller, Central Park etc.) Subway close by. Grand central 10 mins walk. Hotel rooms are large. A bit worn but clean. Units have kitchen. Apartment style. Construction work next door starts at 7AM! Its pretty noisy if you were trying to sleep. Made no difference to us since we were getting up and heading out for the day. Did not affect us at all. Staff are friendly to guests and helpful (but pretty rude to each other - not the most professional environment). Single elevator means it can be long wait. (We used the stairs but walking 8 or 9 floors might not be practical for some). Breakfast included. Reasonable quality. Very accommodating and helpful breakfast staff. Small breakfast room. But we did not really have to wait more than a minute for a seat. (Could also take back to your room if you prefer).

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for posting your experience and for your stay with us! Thank you for mentioning our service as helpful and friendly. We take your feedback to heart in order to improve and appreciate your sharing it with us. We will endeavor to have the staff be more professional through training. One or two members of our staff tease each other this way and are not serious but they should not behave that way. We work hard to create a peaceful and comfortable ambiance and that is a distraction from that. I am sorry you witnessed such a thing. Thank you for being our guest. We are honored to have served you. Warmest Regards, Robert

"Recommend! "

4
24/08/2016

This hotel did meet our expectations, it was ideal for somewhere central to stay just to sleep in if you're out a lot in the day. The staff are all very friendly and accommodating. The room has everything you need to cook in, and have a comfortable stay, I found the beds very comfortable, which was a benefit because I suffer from back problems. The room is cleaned every day with fresh towels, bed made etc, and the maid even washed a few cups up for us, we were also given a local newspaper each morning. Breakfast was a lot better than expected, it consisted of cereal, tea, coffee, juice machine, yoghurt, fruit, bagels , toast, muffins, some warm food, but most importantly a waffle marker, which we enjoyed, there is a lovely man that ensured coffee is topped up, and who very approachable. The only low points were, the plug sockets are low voltage, coming from England a lot of my appliances did not really work in the plugs, for example, my hair dryer did not work as it would normally because of the low voltage and phone charging took a little longer than normal. However, the hair dryer that is provided worked fine so we just used that. There is also construction work being undertaken on one side of the hotel, it starts early but also ends early, if the windows are shut it did not bother us that much, we did just block the noise out after a while. All in all, this hotel is a great location, and has everything you need to have a safe, comfortable stay, I would stay here again.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for posting your experience and for your stay with us! Thank you for mentioning our service as friendly and accommodating. We use 110 voltage here and your appliances would generally slower generally. Thank you for being our guest. We are honored to have served you. We hope you will return one day to visit us again. Warmest Regards, Robert

"Excellent stay"

5
23/08/2016

This hotel was very nice and within walking distance to most everything we wanted to do, and also close to the subway for sights that were a little further than we wanted to walk. Our 2 bedroom suite was spacious and very clean, as was the rest of the property. The breakfast was good and there was plenty. Every staff member we encountered was friendly and helpful. We would definitely stay here again.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for posting your experience and for your stay with us! Thank you for mentioning our service as helpful and friendly. We are glad you liked the full hot breakfast to start off your day and the cleanliness of the apartment. Thank you for being our guest. We are honored to have served you. We hope to see you again in the future. Warmest Regards, Robert

"Great time with the family."

4
20/08/2016

Travelled as a family of five. 2 adults 3 children. The two bedroom apartment was large even though we used the sofa bed. Very clean. Our apartment was at the front so not much construction noise that was going on in the back of the hotel. Breakfast in the hotel was ok but the seating area is small and can get cramped. Go early if you are having your breakfast there. Too noisy to eat outside with the construction going on.Easy walking distance to the subway. Would happily stay there next time in New York.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
We are happy you enjoyed your stay and would love to see you return one day! We are glad you had a positive impression of your stay. We strive for that. We are planning to expand the breakfast area in the next couple of years and we do provide trays if the guests would like to eat at the large dining table in the apartments. As mentioned in your comments the earlier the better to sit in the breakfast room. We are space challenged in NYC and if everyone comes at once it can get crowded there. Thank you for your feedback. We are honored to have served you. Warmest Regards, Robert

"Best Western Hospitality House stay"

5
19/08/2016

Lovely stay. Excellent location and within walking distance to all attractions. Huge, clean suite. Construction noise did not bother us at all as we were gone all day. Outstanding staff who will go out of its way to make your stay enjoyable. Special mention to Anthony, the breakfast room attendant. Would not hesitate to stay there again on our next visit.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for the positive review of our hotel and the special mention for Anthony. We are very proud of his service skills and will be sure to recognize his efforts. Thank you for choosing our hotel and we are appreciative that you had a good experience with us. We hope to see you again one day in the future. Warmest Regards, Robert

"Really liked this hotel"

5
14/08/2016

This hotel turned out to be a very good choice. I did a lot of research before making reservations. The location was wonderful because we could walk everywhere except to Lower Manhattan. The rooms were very clean and bed was very comfortable. We never heard any construction noise, but we got there on Fri afternoon and left early Monday morning. The hotel itself was very quiet. We never heard a sound from the hall, the elevator, or any other rooms. I would definitely stay there again.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay and nice review of our hotel. I am glad you found it to be convenient and comfortable. The construction noise is minimal now as they have removed the large excavator and now they have just a small machine that does not make much noise. We were so happy to hear that you would return one day. Warmest Regards Robert

"Excellent service, helpful & friendly staff"

4
08/08/2016

Prompt service on arrival and given a free upgrade to a penthouse suite - great. Suite was large, spotlessly clean and very comfortable with a good kitchen, a welcome pack was provided which was a nice touch. The staff were fantastic, especially Anthony who was really attentive, always had a smile and went out of his way to help us. Good variety at breakfast and plenty of it, food was constantly being replenished Great location. Thanks for a lovely stay

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for posting this nice review. We will be sure to thank Anthony for the service he provided you and we will share your kind words with the whole staff as well. We hope to see you again in the future. Thank you again! Best Regards, Robert

"Disappointed"

3
07/08/2016

Me and my boyfriend stayed here for our anniversary, I requested ahead of time for a quiet room since we're taking breaks in between exploring New York as it was my firt time in the city. We got checked in at their only first floor room(1A or A1). At first I thought that was convenient.. But as we walk closer to our room, there were elevator, rest room, luggage room and executive office surrounding our room. We will hear door closing and opening every now and then, water running from the bathroom nearby, etc. Then the next day, we headed out early to explore the city then headed back after lunch to take a break since we're just walking around and our feets were getting tired. Then it got worse. There was a construction next to the hotel, which I am aware of since it's on their site. But God did it feel like it was next to our room. It's so loud in the room and so much louder inside the bathroom, and it would stop for a minute or two then it will continue! We asked the front desk what time they usually stop and he said between 5-6pm. We literally got the worst room in this property which I thought was inconsiderate. I know I am paying less since I am a BW employee, but this is not right. To have your guest suffer from that disturbance just because they're paying less is not very nice. We were tired since we really couldn't nap. It was really so loud. It just makes me really sad. I hope the room would be put out of order until after the construction is done. I feel sorry for all that's been and would be assigned on that room. It is terrible, no one deserves that. Cleanliness was good. I would stay here again when the construction is over. Maybe this is just really not the best time. Everything was in walking distance from this property which is awesome of you're first timers too like us.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your review. We are sorry that you found the construction off property next door , that you knew about ahead of time, to be more than what you expected for you anniversary. Being a person in the hotel industry I am sure you must understand that it is a challenge when urban sound is beyond our control. We only have one standard room for employee use here, all the rest are suites. Perhaps when you do return you will have a better experience. Thank you for sharing your feedback with us on this website. Warm Regards, Robert

"First class hotel but Wi-Fi not free in the rooms"

4
04/08/2016

Great location and big rooms but the wi-fi not free in the guest rooms when the smaller hotels provide such service free in the same area, compare to others New York hotels it is a good chose. The location on theTimes is the key and it is very clean big rooms.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
We do have free WIFI and we are not in Times Square? I think this my be for the wrong hotel? Warm Regards, Robert.

"Old - noisy - expensive."

2
24/07/2016

The room are old and worn out, there is quit a bit of noise from construction and thing like the air-condition system was just warn down and did not work properly. Not worth the money even though it is in a nice walking distance from many things.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for telling us about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our decor is not contemporary or designed to be modern looking but nothing in the apartments is old. We are a pre-war building which means higher ceilings, oak floors and thicker walls. We are constantly replacing furniture, bedding and carpets all of which were purchased recently. Our hotel was designed to be art deco retro style. Our air conditioners are window units and we are in the process of replacing them with newer models. We are constantly updating our furniture. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again I apologize that the hotel was not as you expected. Thank you for your kind consideration. Warmest Regards, Robert

"Pretty good"

3
20/07/2016

Decent location, pretty central and good distance to walk to most attractions. Rooms are spacious and nice enough, very nice of staff to leave a welcome package in the fridge too. However, the front desk staff were atrocious at my time of visiting. They basically ignored our party of 9 for 20 minutes, and were extremely rude. We had to be moved rooms after one night as a result of a mistake, but the janitor there was extremely helpful. Breakfast was okay, the waffle maker was a particular favourite. I'd stay again if the front desk staff were changed.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for this feedback and review of your stay in August 2015. I apologize that the desk staff was not attentive to you. We strive for service excellence and I am quite surprised to hear that. I am sorry the desk did not meet with your expectations. Our hotel rates very high in our survey service scores. Since last year we have done lots of service training for the front desk and we rank at the top of our brand in that category. I was glad to hear our engineer was helpful and that you liked the hotel otherwise. We hope you come back one day and give us a chance to show you the improvements made as a result of your comments. Thank you again for your stay. Warmest Regards, Robert

"Enjoyable stay!"

4
15/07/2016

We enjoyed our few days stay at this hotel despite the active construction site next door, perhaps just because most of our trip included the weekend and a holiday which were days off for the construction site, and therefore afforded us with pleasant tranquility. Besides, we did not spend much of the day at the hotel, other than sleeping and relaxing at night; which brings me to the bedroom bed that was somewhat small for a "double" as listed, and the sofa bed in the living room that was not the most comfortable. Nevertheless, we enjoyed our "suite" for its size that is premium in midtown Manhattan. The suite was clean and maintained clean daily, including the most important amenities: the bathroom and the kitchen! Hotel personnel was friendly, professional and welcoming.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for sharing your experience in this review. We are glad you enjoyed your stay and we hope to see you again soon. Warmest Regards, Robert

"there is jackhammering all day next door"

1
14/07/2016

Don't stay here. I have in the past with good results. There is now a 60 story office tower being built outside your window & the noise is non-stop. There are plenty of other nice hotels in the area for the price they charge.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for sharing your most recent experience at our property. We appreciate your repeat business and feedback. On behalf of our entire team, I would like to apologize to you for not exceeding your expectations on your latest visit. I must express our sincerest apologies for the neighboring construction noise outside. I am sorry your experience was not as enjoyable as it could have been had the neighboring construction not been taking place while you were here. The situation is not something we wished for either. We do hope you would return one day when the construction is completed. Currently for the past week there is little or no noise coming from the job site because their rock excavation is mostly complete and the chopping you heard is nearly finished. The construction of the infrastructure is not noisy generally but the excavation can be disruptive. The worst part is over. It is an unfortunate circumstance and by product of visiting such a vibrant and ever evolving city such as ours that construction can be ill timed to coincide with your visit. It seems our entire city is in a period of growth and expansion of late. Please understand that this is something that is totally out of the hotels control or doing, is off property and has to do with a neighbor. We would hate to lose you as a customer for something we could not stop or have any say over, as a result. We notified all our travel partners and posted on Best Western's booking site and we also installed noise reduction windows at great expense to the hotel once we were made aware of the work going on during daytime hours. Again we are truly sorry for the adjacent construction. I understand we upgraded you to move you as far away from the noise as possible and we have since communicated and reached a mutually agreeable resolution to your dissatisfaction through our direct communication with each other. On behalf of our entire team, I would like to again , reiterate and re-emphasize our deepest apology for not exceeding your expectations as previously communicated to you. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. Thank you for being a loyal customer and it is our sincere hope that you would consider staying with us again one day in the future.

"Great Location"

3
11/07/2016

This hotel has some really good points, it also has some bad ones too. Firstly it is in a great location, close to Rockefeller Centre. The subway is a couple of minutes walk and also a Gray Line Tour Bus stop is on your doorstep. The breakfast was great, well organised and well stocked with toast, danish pastries, muffins and some hot food as well as cereals and a waffle maker. There is a tea/coffee machine available for use all day. They guy who looks after the breakfast area was really friendly and helpful. The bad points are our room was really grotty, it was just a basic double room which was cramped and not very clean. There were hairs in our bed on arrival and a huge dead beetle in the shower. The safe batteries were held in place with duck tape, so the whole initial first impressions were very negative. In fairness the young guy on reception, Anthony, was great in helping us with these issues. On the whole the location made the room bearable as we only really used the room to sleep and shower. The building work is very loud during the day but if you time it right with sightseeing etc. it's normally finished by the time you return. I must also say the pizza place right next door is really worth a try, it was cooked to order and really fresh.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly Warmest Regards. Robert

"Perfect Location"

4
07/07/2016

The hotel was in the perfect location to get around NYC. It was close to the Metro & Gray Line bus stop. The two bedroom apartment was larger than we expected. The staff were very helpful & accommodating to our requests. Some construction behind the hotel was noisy during the day, but the beds were comfortable & great for a good night's rest. We were very satisfied with our entire stay.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay and for sharing your experience here. We are very happyt to hear that you enjoyed your time with us. We are honored to have served you and hope to see you again one day. Warmest Regards, Robert

"Great Boutique Hotel in the Heart of NYC"

5
06/07/2016

Well it's not really a hotel, it's an apartment. Each unit comes with a bedroom, Small kitchen, and living room. You can stretch out and enjoy the added space. Lots of nearby shops, restaurants, and a short walk up to Rockefeller Center (best area in the city around the Holidays)

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay and for sharing your experience here. We are very happy to hear that you enjoyed your visit. We are honored to serve and hope to see you again one day soon. Warmest Regards, Robert

"Great location, some nice inclusions, crazy construction"

3
03/07/2016

This hotel has a great location! And you get a full apartment - closed bedroom, living room, dining room and full kitchen. This was very nice. Breakfast was included and is good. Nice selection. It's self serve. The room while large is quite old...but it's very clean. The bathroom had a strong smell of bleach. The bed was supposed to be a Queen but we think it was an extra long double. Not very comfortable. We had free wifi and newspaper each day. They also had breakfast to go bags which was a nice touch. The person at the front desk most of our stay was very friendly and helpful. Construction .... It really is intense...the noise from about 7:30 to 6 pm. We were out for most of the day so that helped, but it's constant and loud when you are there. At least it is not at night. It's not their fault....hopefully the digging part will be done soon because the regular construction noise was not so bad. restaurant right next door Toscana was very good. Great service and delicious food. Great location, easy access to subway and walking distance to lots of stuff. If construction was done, would stay again, but not till then.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your review and stay with us. We appreciate your feedback and use it ot improve. We are glad you liked our hotel overall and I am sorry for the outside construction. The foundation work is almost complete now so the sound should be diminished coming from there shortly. Just to clarify, the bed is most definitely a queen bed in the apartment. We just completed renovations of our kitchens and bathrooms. Our hotel is designed as art deco or retro NY style, the furniture and carpets are relatively new and we just renovated all kitchen and baths. We are a pre-war building which means wood floors, high ceilings and poured plaster (quieter) walls between apartments. I will also speak to our team about using too much bleach to clean the bath. Thank you again for staying with us and we are glad you liked our staff and offering s , overall. We hope to see you again as you mention. Warmest Regards, Robert

"good location but noise unbearable"

2
15/06/2016

Booked here for a week. Had a two bedroom apartment. Good size with full kitchen. Easy access to subway, sites etc. However, DO NOT STAY HERE, at least until the building next door is finished. You will be sleeping next to a construction site. Constant from 7:00am to 6:00pm. With all the hotels in New York, pick somewhere else.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay besides the construction happening nearby. We appreciate your patronage. I apologize and wish there was something we could do to stop them but they meet all City and State code requirements. Our two bedroom apartments are minimally effected by the work going on off site behind us. All the two bedroom apartments face the front. The excavation work is almost complete so after that the noise coming from there should not be intense. All of our bedrooms have double hung noise reduction windows. We hope you would return one day in the future. Thank you again for staying wit us. Warmest Regards, Robert

"Fantastic stay"

5
12/06/2016

Had a fantastic five days stay, staff could not have be been more friendly or helpful. Yes the construction noise is loud but not a lot that can be done about that. Thank you to all the staff you do New York proud. Room is large and kept very clean. Breakfast is great, for us Brits we very much enjoyed making our own waffles. If anything ran out staff very quick to replace.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for sharing your positive experience at our hotel. We appreciate and are grateful for your loyalty to our hotel and our brand. Warmest Regards, Robert

"Spacious apartment next to construction site"

3
04/06/2016

Great location in midtown Manhattan. Spacious suite with kitchen, sofa bed, separate bedroom and bathroom. Reasonable decor but dark rooms with limited natural light. Major construction work from 7am until 6pm. Very noisy. Avoid the penthouse suites which have worse decor, less well maintained and are smaller.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you your for your stay with us and for sharing your experience. We are glad you liked the size of the apartments. We value your feedback because we will use it to make improvements in the future. I am sorry that there were some areas of improvement as you saw it. NYC buildings are somewhat light starved with all the tall buildings around generally speaking. We have lots of lamps in the apartments with high wattage bulbs for that reason. The apartments are a little brighter with the shades all the way up (instead of halfway). Most hotels don't have a window with natural light in the bathroom which we do have here. The penthouse is a little smaller because you have the balcony terrace that takes away from some of the indoor space. The penthouse furniture is retro art deco and is pretty new. We will see what we can do there. Thank you for telling us. Construction is off site on a neighboring property during the day time hours only. We hope you would consider staying with us again. Thank you for your stay and for letting us know. Warmest Regards, Robert

"Best Western - Best Stay"

4
03/06/2016

Great location, staff very friendly and helpful, great size rooms, especially for all your shopping! These are great suites to stay in. You have the subway right at your door front which gets you downtown very quickly and 5 minutes walk to Grand Central and 5th Avenue.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to write about your experience. We are glad you enjoyed your time with us. We are honored to have served you and we hope to see you again soon. Warmest Regards Robert

"Great apartment - worth dealing with the construction noise?"

4
31/05/2016

Yes! It is worth working around the construction noise. It starts at 7am - 6pm, and currently the machinery being used vibrates the building. The apartments are huge and clean. The kitchen is well equipped, the bathroom is modern, clean and well stocked with toiletries. Everyone who works here does a great job and is very friendly and helpful. The welcome basket is a really nice touch. I wasn't expecting to have to make up the sofa bed when we arrived, our room booking was for 3 people, I feel this should have been done. The bedding itself is a little tired and worn, and if replaced, would match the lovely fluffy towels. This accommodation is for families who want to have the luxury of space, wifi and breakfast included in the price, a great location, the freedom of full kitchen facilities, and who can work around the current noise.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to write. We appreciate what you liked about your stay and your feedback about ways for us to improve the experience of our guests. We were happy that you found our apartments huge and clean. We are sorry that there was construction behind us. The most disturbing part , the excavation, is almost complete. We don't make up the sofa bed in advance because it would block the free use of the living room when you arrive and in the daytime. We do have 24 hour staff that can come and make up the sofa bed upon request. You have given me a good idea to place a sign in the room to that effect. We also offer memory foam for the sofa bed if requested. We hope you will come and stay with us again one day soon. Warmest Regards Robert

"Exceptional hotel and fabulous staff!!!!!"

5
25/05/2016

Stayed for 3 nights in the Penthouse A. Two bedrooms, two bathrooms, kitchen, living room and private balcony. Exceptionally clean. Spotless. Very spacious. Family of four including a 12 year old and 22 year old. I can't say enough about the staff especially Robert the general manager. Arranged a car to pick up and drive us to the airport. Reasonably priced. Amazing driver! A couple of awesome surprises in the room upon arrival. Breakfast was great and the server in the cafeteria was awesome! I would definitely stay here again. Free wifi! Only regret was booking through booking.com. Wish we could've stayed longer. Great location. See ya next year !!!!!!!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for taking the time to post this nice review and for your stay with us. We really appreciate hearing from our guests about their experience here. I am humbled by the honorable mention for myself and our whole staff. We are honored to serve guests like yourselves. Completely a pleasure. I will share your review with the team and thank them. Remember our last conversation about next year and how all the arrangements are to be made personally and directly. You have all the information needed to do that so please consider me and our team at your disposal at your home in NYC. Have a great summer! Warmest Regards from the Big Apple - Robert :)

"Surprisingly Good!"

5
20/05/2016

My friends and I did not the previous hotel booked, so this was a last minute booking. When we arrived at the front desk we were greeted by Sam Sharma, CHS, CGSP at guest services. He was warm and welcoming, he made us feel at ease. He was also, very friendly and jovial. We felt so welcome by the staff members and breakfast was a such a delight, that I would go back there again. We had the penthouse room, it was a like renting a little apartment in the city. It was only three of us, so it was just enough space for all of us. We liked that it available at short notice, and that they were so accommodating and welcoming for our short stay. It may not have the high end rooms in Manhattan, but the service was impeccable and the treatment we receive will never be forgotten. One more thing, I liked that it fit within our budget.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your review and stay with us. We are glad you enjoyed your experience and we hope to see you again one day soon. We (I) will be sure to thank Sam for his efforts too. Warmest Regards, Robert

"Genuinely nice staff"

5
14/05/2016

I could see the construction site outside my window, but I arrived on Friday and left on Saturday, so did not endure the noise. Without the construction, this is a great place to stay. It's small, not the Hilton, but the staff goes out of its way to be welcoming and kind. Even the maintenance man said hello and asked about my visit. The breakfast room attendant greeted me cheerfully with a smile. I guess I was surprised at the warmth this small place offered, but it made the difference. I would certainly come back here. (But I would watch Trip Advisor for news on the construction!) My room was large (it was the ADA room), clean, and well-appointed. A basket with snacks and water! Amazing! And real toiletries and a sewing kit in the bathroom. Internet was excellent. They stored my bag for me at no charge, and called a taxi to the airport. Great location near to the subway.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to write. We appreciate what you liked about your stay and your feedback about our staff and the hotel in general. We are honored to have served you. We are glad you enjoyed your time here. As far as the construction behind us , the most disturbing part , the excavation, is almost complete. We hope you will come and stay with us again one days soon. Thank you again for your stay and your kind consideration. Warmest Regards, Robert

"Perfect for families"

5
09/05/2016

We stayed a week here in the 2 bedroom suite. It had 2 rooms, both with queen beds and a fold our sofa in the lounge rooms. 3 televisions, one bathroom and a full kitchen. The sofa bed was so uncomfortable, we all had a turn sleeping in it and wouldn't recommend it at all. The only disappointing thing about the room. But the apartment itself was amazing especially with 2 Adults and 3 kids. We walked almost everywhere and it was very handy to restaurants and pharmacy ( convenience stores ). There was free breakfast each morning and when the kids where asleep we would bring back muffins or yogurt for them a big plus when travelling with kids. If you need to use the sofa bed I would question if the mattress had been replaced because I slept in it for a night and it was like sleeping on springs. All the staff were very friendly.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with and for sharing your experience here. We are glad you enjoyed the hotel overall. It sounds like you really got the most from our central location and the apartments. We will be replacing our sofa beds this year and we do offer memory foam mattress toppers for extra comfort. We appreciate your feed back , its how we learn and improve. Thank you again. We hope to see you again one day soon. Warmest Regards, Robert

"Don't come at the moment!!!"

2
02/05/2016

Great value hotel apartments, very good location BUT Sitting in our bedroom after a good day sightseeing as this is the room with double glazing, it would be much pleasanter if the jackhammer on the building site right outside our window wasn't going.....and won't stop till 6pm ( it started at 7.30am). Great pity as otherwise ideal but until this 60 story building is completed only stay here if you are deaf, earplugs work for you or you don't mind being woken at 6.30am when they start arriving on the building site.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay and feedback. We hope you come back one day when the construction finishes. It sounds like you enjoyed the hotel otherwise. Its an unfortunately part of the landscape in visiting such a vibrant and ever evolving city such as ours. Our city is in a period of growth and reconstruction at this time. There are new buildings going up on almost every block it seems when you walk around NYC now. I guess its part of what makes NYC great is that it is always changing and growing. In the next week or two the foundation work will be complete and then it will be a lot less problematic. Building the infrastructure itself will not create noise disruptions like the excavation work and that should end in a few days. The work is only during the daytime and meets all city, state and federal regulation. Unfortunately it is not with in our control since it is a an adjacent property doing the work. We have done all we can to minimize the effect , double glass noise reduction windows in our bedrooms and we have made a full disclosure publicly about it. We hope to serve you again one day. Thank you for your kind consideration. Warmest Regards, Robert

"Spacious, well-located accommodation."

4
27/04/2016

We stayed in a 2 bedroom suite here as a couple with our 3 year old son and our parents. It's a great sized apartment, decor etc. not bad for the price. The living room and bedrooms are spacious, the kitchen well-equipped (with super cold refrigerator, which was great). The bathroom was small but adequate although we really could have done with 2 bathrooms between our 2 families. There are 2 bed, 2 bath suites at the hotel but I wasn't able to select and book one, so it seems to be pot luck. If that's a facility you need, you could try calling them (although that wasn't successful in my case -more on that shortly). Oh and the bath towels are quite small, so you may want to pack a bath robe / dressing gown -I wished I had! Cleanliness was generally good, although there was grime on windowsills from the opening mesh and dust on high surfaces like the top of the freezer that might bother you if like things ultra perfect. The location is hard to beat. Central for the subway (a few minutes walk to catch an uptown / downtown 6 train and Grand Central not much further away) and for many of the highlights of Manhattan itself on foot. Many shops and restaurants within walking distance. The only issue was the construction work going on at the rear of the building. That was incredibly noisy from 8am through until 5pm. Not too much of a problem if you're planning on being out and about all day, but does take a little away from the idea of having somewhere to relax and go back to during the day. We were on the 7th floor and the noise was severe enough to interrupt speech and television viewing, so I'd imagine pretty unbearable on lower floors. Air-conditioning worked well, but was also quite noisy. No fan in the bathroom, so prone to humidity if four people are taking a shower in the morning. Water pressure about average, so not a power-shower but enough stream to wash your hair in reasonable time. Decent hairdryer in the bathroom (good power and doesn't require switch holding down), but tripped out on me after 3 or 4 minutes use every time. Probably due to overheating as I have very long hair. So you might want to take your own if you rely on one. Breakfast I would imagine was fine for most people. Good selection of pastries and giant muffins, some pots of yogurt, fruit (whole apples, oranges and bananas), bread, bagels, jam, butter, cream cheese, cereals, waffle-making machine and a small selection of hot items (scrambled egg and crispy bacon). Wasn't great for me personally and I ate out after the 3rd day but probably just my personal taste. The hot food could have been more diverse and appetising (I don't like bacon and the eggs were too sloppy for me), a fresh fruit salad would have been nice, as would more choice in fruits and I don't personally like danish pastries or the flavours of muffin available (no blueberry, plain or choc chip). Again, a lot is down to personal taste though and there is certainly enough there to set you up for the morning, along with plenty of coffee and juice. The breakfast room did tend to get a little busy after the first few minutes of opening so I'd reccomend either getting there for 7am sharp or taking a tray up to your room -where if you have a suite, at least you can make decent toast! -I'm not a fan of the rolling grill toasters, they're slow, inconvenient when the restaurant is busy, and either burn or undercook. It would be nice if toast was provided instead. The only other negative would be communication about sleeping arrangements. Our particular requirements for this trip were: a double room for my parents-in-law and a room for us and our 3 yr old. We were repeatedly told how the living room had a sofa bed which sleeps two and repeatedly explained that this woudn't be suitable for us as we needed a private room for each couple and the baby needed to be in the parents' bedroom. It would hardly work to put the baby to bed at 7 in the living room as then we'd all be confined to our bedrooms all evening! Plus as an anxious child in a strange place, we felt he'd be better in with us. As this was an important aspect to us, I made two phone calls and sent 3 emails to have it confirmed that we could have a roll-away bed in one of the bedrooms. Despite this there was no roll-away upon arrival and we were told there was no record of our request. However, I do have to say that the roll-away was then brought immediately with no problem, it was just a little frustrating having taken so much trouble to plan it. Staff were friendly and professional at all times. We met several reception staff and cleaning staff, all were pleasant and helpful. Overall, I enjoyed the trip and the accommodation. As we now have family in the city, it is likely that we will return fairly frequently. If we went as just one couple with children, I would very possibly stay here again. If there were two couples again I would stay if I could be assured a 2 bed, 2 bath suite. I would also have to carefully consider the price for regular trips as it's not a cheap option, although as mentioned, with the location and size, this is understandable.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Dear Christina, Thank you for your stay with us and for providing us details about your experience here. We are glad that overall you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will be working on the items mentioned to better meet your expectations in the future. It would be great to hear from you should you decide, as mentioned, to stay with us again. It would also help to avoid any miscommunications about your bedding needs or accommodation requests. Hopefully also by then the noisy part of construction next door will be behind us. Thank you again for being our guest. We are honored to have served you. Warmest Regards, Robert

"Great if you are deaf !"

1
21/04/2016

This was our second visit to this hotel and I would like to start by saying our first visit was excellent which is why we booked for a second visit ! (and our last visit) We arrived late in the evening and all was OK until 7am the following morning when the demolition work began. When we stayed before this was just a empty plot and during the drive from the airport we had discussed what may have been built in that plot over the last year. Little did we know that they were going to be digging further into the ground from 7am in the morning to 6pm every day ! The ground workers were using a 30 ton machine and a breaker the noise was deafening . This was NEVER ADVERTISED ON THE WEBSITE the only information that was pointed out to us was the small print on our booking.com confirmation sheet stating there maybe some building work being carried out during our stay i emphasize the word BUILDING this was not building this was demolition of pure rock in the ground.When we complained to the hotel manager (once he arrived he insulted us by informing us this was the city that never sleeps ! .ironically on our third night we really didn't have any sleep as a dodgy fire alarm decided to go off at 2AM ! He did in his defense move us to a different room but this made very little difference. But overall our whole experience was VERY disappointing.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay and your feedback. I am sorry your experience was not as enjoyable as the first time here. The situation was not something we wished for. We do hope you will return one day when the construction finishes. As I said in person several times and will say again here , I apologize that you were disrupted by neighboring construction. I am truly sorry for that. Its an unfortunate circumstance and byproduct of visiting such a vibrant and ever evolving city such as ours that construction can be ill timed. It seems our entire city is in a period of growth and reconstruction of late. There are new buildings going up on almost every block it seems when you walk around NYC nowadays. Part of what makes NYC great is that it is always changing and growing but that may also comes with some disruptions. I wish there was more we could have done to lessen your discomfort than what we already did do but their project is something that we can not stop. People that live in the area are also subjected to it during the daytime. I spoke with you myself and don't ever recall mentioning NYC is the city that never sleeps in any of our conversations. I do remember apologizing several times, upgrading your apartment free of charge on your very first day to a section of the hotel not so effected by the noise. I even offered to refer you and call another apartment style hotel. I also do recall having provided some significant compensation on your last night. Please understand that this is something totally out of the hotels control or doing , is off property and has to do with a neighbor. We would hate to lose you as a customer for something we could not stop or have any say over , as a result. When we first became aware that the construction would commence we posted to all websites (you do mention you knew in advance) including our own hotel website. We posted work was ongoing but could not determine when disruptions might most likely occur as part of that notification as it would be impossible for us to know. We also at that time installed noise reduction windows at great expense once we became aware in all our bedrooms. In the next week or two the foundation work will be complete and then it will be a lot less problematic. Building the infrastructure itself will not create noise disruptions like the excavation work did and that should end in a few days. The work is only during the daytime and meets all city, state and federal regulation. As mentioned the timing and different levels of construction disruption is varied but most of the extreme disruption is over. Again , we have done all we can to minimize the effect , double glass noise reduction windows in our bedrooms and we have made a full disclosure publicly about it on all websites, including here. I don't know what else we could have done. The fire alarm mentioned was the first time it has been activated in several years. It was activated by another guest who had left his shower on for an extended period of time creating an extreme steam condition that set off a detector. We made announcements and advised our guests via our address system that it was false. We are sorry for that as well. Our alarm is sensitive for the protection of our guests. We do hope to serve you again one day. Thank you for your kind consideration. Warm Regards Robert

"Birthday trip "

5
17/04/2016

Stayed here with my husband and 2 children... WOW what a fantastic find!! Huge apartment style rooms fully working kitchen 2 large bedrooms... Great lounge... Perfect place to relax after a busy day of shopping and sightseeing.... Fantastic location!!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for your great review. We are happy you enjoyed your stay with us and are honored to have served you and your family. We hope to see you back soon! Warmest Regards, Robert

"Construction work in progess"

2
15/04/2016

Be aware that major construction work is taking pace immediately next door to the hotel at the date of writing and that the construction is in it's early stages so will be ongoing for some time. For future reference, the room itself was comfortable (We just couldn't hear ourselves think from 7am!) The breakfast was basic, self service and on disposable plates / cutlery, but satisfactory.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for your feedback about your experience. We use your comments to improve our offerings. Construction outside and behind us is ongoing and will continue during the daytime hours only. All city and state laws are being complied with. We have installed double glass in all our bedrooms and provide ear plugs. We hope to see you in the future and that you would consider us again. Warm Regards, Robert

"Excellent suites in a fabulous location"

5
11/04/2016

We had a superb stay at the suites hotel. The two bedroom suite was the size of a large Manhattan apartment. There was lots of space and the amenities were unparalleled for what we paid. I would unconditionally recommend this hotel.

"Good location and breakfast but needs some attention in places"

3
10/04/2016

This hotel was in a great location and the staff were very friendly and helpful and the buffet breakfast tasty and plentiful. When we arrived they offered us an 'upgrade' to a larger two bedroom suite which we didn't really need but agreed to as it was late and we were very jet-lagged so just paid the extra. The rooms were huge and beds comfortable, but I feel if we had said no then we may have been allowed to have it for free as it was clearly made up ready for us with a cot which I had asked for, so felt we may have been slightly conned into paying for it, but still it was nice to have the extra space!! There were a few things which I think might need a little TLC, like windows that have had aircon adding then any left over holes filled with foil or tape so still a bit draughty, and the radiators were very noisy at night. The kitchen had an oven but nothing to actually cook anything on except plates, and generally not very well equipped! I guess they don't expect people to be doing much proper cooking whilst there but it was one of my main reasons for booking somewhere with a kitchen as we had two young children with us so eating out every day wasn't the plan. It also wasn't mentioned when we booked about the noisy building work going on right next door - not really the hotel's fault but may have changed my mind when booking. Generally would recommend for location, price and breakfast but think it could be so much better with just a few little tweaks!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for posting your feedback here. We are glad you like our hotel overall and we will use your feedback to try and improve the experience for you and other guests in the future. We do supply many items to use the stove top and they are located in all of our kitchens. We offer much more than plates. There are frying pans , saucepans , chef knife, strainers , measuring cups , and utensils. They are located under the counter. I wonder if you did not see them there. The items for the oven are available upon request. Those items are more difficult to maintain so we offer disposable aluminum oven pans upon request. We are now considering adding the disposable oven pans to all the rooms rather than have them on request only. Our A/C units are the window type and they do have side shutters as mentioned. We have searched for different side shutters for them but to no avail. Our bedroom AC's can be closed inside the double windows. We also provide AC covers in winter months. We have only started removing the covers recently and gearing up for the spring weather. The construction neighboring us has been posted and sent to all our distribution partners and is posted on their websites and on BestWestern.com. I can't determine in your case because your booking or name details are not listed here. I can assure you though that we had it posted the day we were told it would proceed. Overall thank you for your stay with us and feedback. Should you ever decide to return, please consider me at your disposal for special consideration. Warmest Regards, Robert Again than

"Very Poor service"

1
31/03/2016

I had stayed here for one night with my friends. We booked the penthouse suite and are still waiting for our refund because our room that we had paid 500+ was apparently being used. Management was absolutely horrible and are very disappointed. I travel often to the city and this was just the worst trip ever. Never trust this place because when we had left the room to walk around, our stuff in the room was moved.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Dear Gabby Thank you for letting us know and we apologize that your apartment was not the one expected. We pride ourselves on making happy experiences for people and we too were disappointed that the penthouse was unavailable that day. The guests that were occupying the penthouse apartment did not vacate as expected and we were unable to contact them, as explained at the time. We did provide a larger accommodation instead with more bedding but without a balcony. We also compensated handsomely for this one night inconvenience. The credit for that was applied immediately so you may wish to contact your bank about the refund we issued at the time. If the registered guest would like a copy of the receipt we can provide that to her. I am not sure what you are referring to about moving things. Since you were only here one night we would not enter your room again until after you check out. This is the first I am hearing about that. We are sorry if it felt as though things were moved. We hope you would consider staying with us again when traveling to NYC. Certainly the a situation like this was an anomaly and we wish it had not occurred in the first place. Please consider me at your disposal if you would like some further consideration to return Warmest Regards, Robert

"Great location - good for large groups"

4
30/03/2016

13 of us stayed here recently for 4 nights across 3 apartments. All very spacious and well equipped with comfortable big beds. Location is very good, one block from The Waldorf Astoria and most things are within walking distance. It's not quiet at night (but where is in NYC?) and you do get used to it, especially as you do so much walking. We stayed here 5 years ago and would still recommend as a good value place to stay in NYC.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your visit with us and for your nice comments. We are grateful for your loyalty to our hotel and brand. We hope to serve you again soon. Thank you again. Warmest Regards, Robert

"Location, Location, Location!"

5
29/03/2016

We had 7 reservations for week long stay for our group of colleagues from all over USA and overseas and we all enjoyed the hotel very much. The suites were very roomy and the full kitchen was so useful. The hotel had free wifi, which is very unusual for a NYC hotel, along with tasty full hot breakfast. The service at the hotel was excellent, from the front desk manager, to the housekeeping ladies, to the breakfast folks. There are many places nearby to dine. My only comment is that there were several large families who seemed to be from Europe or Latin America would come to breakfast and leave a big mess. They did not clean up after themselves and left the mess for the poor ladies to clean up. They treated the place like a restaurant - what a bunch of cheap, mean, barbarians! The worst is that I noticed very few of them bothered leaving a tip for the hard working folks every morning. I made sure that every person in my group left tips each morning, not only to the breakfast team, but also to the housekeeping ladies. I do not know why folks from Europe seem to be so reluctant to leave a tip. My group, who are from USA and East Asia, recognize that good service deserves recognition.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your visit with us and for your nice comments. We are so happy you enjoyed the hotel. I am so grateful for your recognition of the hotel staff's hard work and service. I enjoyed reading that the staff was so accommodating. It was a pleasure and honor to have served you. We hope you return one day soon. Warmest Regards, Robert

"Great hotel"

5
29/03/2016

Much bigger than the average hotel in New York City. Great for traveling families or groups. My kids loved breakfast. I Would definately return or recommend this hotel. Very clean and affordable. Check in and out was very smooth.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your visit with us and for your comments. We are glad you liked the hotel and the kids liked the breakfast. We hope you return one day soon. Warmest Regards, Robert

"Did not disappoint "

4
26/03/2016

I think I must of researched every single hotel in Manhattan and finally decided on this one based on the space it offered our family and the location. Space was brilliant. The two bed suite was more tired than I had expected, but once we looked past this, the space and facilities were spot on. Two large bedrooms with a living area and a small kitchen and small bathroom. Beds were incredibly comfy. The kids enjoyed the breakfasts, especially the waffle making machines! Space was limited in the breakfast room, and one morning we had to take our food up to our room as there were no free tables. The staff were friendly. Location was great. Seven minute walk (three blocks) to the Rockefella centre. Lots of eateries close by. Would we stay again? I don't think so. Not because we didn't like it, we did. But next time I think I'd like a little bit more luxury.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your review and stay with us! We are happy to hear you enjoyed your experience, our location and the waffles (one of my favorites too). We hope to serve you again some day soon. Thank you and we are honored to have served. Warmest Regards Robert

"Great location, great accomodations"

4
22/03/2016

Stayed here for 2 nights to celebrate 60th birthday. Best location in New York. Best attractions within walking distance and the subway is right around the corner. We had a 2 bedroom suite which must have been an apartment at some time. Tons of room and tons of closets. Nice bathroom and great kitchen. Lovely gift basket in fridge and really nice breakfast. We had a major glitch with some misinformation but the general manager conscientiously and graciously resolved it making our stay memorable and fun. Thank you best western plus.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Wow. Thank you Jill. Happy Birthday to your Hubby. I really appreciate this review. You made my day today. I am so glad that we were able to turn a this situation around. It was a learning experience for myself and our team. I think they have it straight now moving forward. Again sorry that it happened at all. I was ecstatic to hear that you had a nice time. We really appreciate your taking the time to post your experience here and we hope to see you back again soon. Please contact me should you be returning. I would be honored to make all the arrangements for you. Please consider me always at your service.. Warmest Regards, Rob

"Best kept secret in all NY"

5
16/03/2016

BW is convenient to all of midtown: entertainment, restaurants, places of culture. Great for families who are having health issues and need a place to stay far from home while family member is being treated.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your loyalty to our hotel and brand. appreciate your taking the time to post your experience here. We hope and pray that the health related reason for being here is resolved and we can have you come one day for a vacation in the future instead. Please consider me always at your service for anything you might need. Warmest Regards, Robert

"Good overall experience and value for money"

4
13/03/2016

Enjoyable stay from 5th-12th march in excellent location for various attractions. Manager was very honest before booking regarding the noise from the adjoining construction site and managed to get us on the top floor which we requested. Had a plumbing problem the first morning and the maintenance guy was there within the hour and fixed it.Loads of good bars/restaurants within walking distance.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to write a review here. We appreciate hearing about your experience. I am glad you enjoyed your stay and that you got the kind of service expected. We hope to have the opportunity to serve you again one day soon. Thank you again for your kind consideration and patronage. Warmest Regards, Robert

"Excellent Experience!"

5
11/03/2016

Extremely spacious! Not you typical NYC hotel for the price! Stayed for business! Came back for fun! Within walking distance of United Nations, Broadway, Times Square, Grand Central Station, St Patrick 's Cathedral, Rockefeller Center, Radio City Music Hall, and best of all the LEGO STORE! Ask my grandson!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your loyalty to our hotel and brand. We are happy to hear your Grandson enjoyed the Lego store and that you had a nice time, twice now! We really appreciate your taking the time to post your experience here and we hope to see you back again another time soon. Please consider me always at your service.. Warmest Regards, Robert

"Tons of space!"

4
25/02/2016

Stayed here for one night with my cousins and their kids. This was the only suite that could comfortably sleep 5. The gentleman at the desk was very pleasant at check in, and my companions were all thrilled with the complimentary breakfast in the morning. The room we got had two bedrooms, a bathroom, a living area and a small kitchen. It was perfect for our needs. Do ask for a topper if you are going to be using the sofa bed - it was deemed unsleepable by my 19 year old male cousin, and I thought teen boys could sleep on anything! Also, the room was really warm - plan your sleeping attire accordingly!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for sharing your good experiences on social media. We appreciate your business and are honored to have served you. We hope to serve you again one day soon. Warmest Regards, Robert

"Just perfect for families"

4
23/02/2016

Stayed here on our first international trip with my 14 month old in the blizzard. Always going to be an interesting time but this hotel is fabulous for families. We were there for 5 nights and really felt like home. Our party of 5 was able to spread out ad each get space in the 2 bedroom apartment and not feel like we were on top of each other. The rooms were designed so that the toddler didn't wake people in the rest of the apartment when he was playing at odd hours thanks to jetlag. Right from the beginning i was impressed with this hotel. A couple of queries before our arrival were answered promptly and a request was handled beautifully. We were also allowes to check in a little earlier after a 15 hour flight which was so lovely with a tired baby. The staff were really lovely and friendly. The hotel is in a fabulous location right in midtown. An easy walk to central park and close by to several sub way stations to make getting around very easy. The rooms are a great size. The 2 bedrooms were huge and the king bed was a rare (but very welcome!) Find. The bathroom was small but well laid out for functional usage. The kitchen was huge, we ate in a couple of times and had everything we needed to make simple meals. The tvs had a good variety of cable channels (great when you're up all hours with a jetlagged toddler)! The heating was a bit overzealous and even in mid winter we had to keep a window open to get the temperature right. That was probably my fault for not being able to work the radiator style heater. The provided breakfast was simple, but exactly what you need to get you started for a day it sightseeing. There was always lots of each item and the breakfast room was cleaned quickly after each party left. We stayed on the 3rd floor and it was a little noisy so get a room higher up if you can. The staff were all very lovely and helpful - the only downside was that on our way to the airport we asked reception to call a cab and they called a town car which was twice as expensive as a taxi. I felt pretty ripped off by that and it put a bad finish on what was otherwise a fabulous stay. The hotel is a fabulous choice for families and was a great introduction to international travel.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for this beautiful review and for choosing our hotel. We are glad you enjoyed your time with us and had a happy experience here, overall. I apologize for any confusion about your transportation back to the airport. We could have done a better job explaining your options. Yellow taxis cannot be called or arranged to come and can only be flagged in the street outside and they are not always readily available depending on the time of day, weather and demand. We have no way to call a taxi other than a black car sedan. The car service we call is only slightly more expensive than a yellow cab but the cars are nicer and the drivers more professional. The black car service we do offer is significantly less expensive than most hotels offer for the same transport service. I hope that helps to alleviate that concern as being the one thing you mention as lacking. It is relatively a better choice for most. We hope to host and serve you again one day when your baby is old enough to really appreciate NYC. Thank you for your kindness and patronage. Warmest Regards, Robert

"Great location, lots of space, cost effective suite hotel"

4
20/02/2016

6 of us stayed in a 2 bedroomed suite on the 7th floor. 2 excellent sized bedrooms and a double sofa bed which was fine once we had requested a topper for it. The suite had a good sized living room, a bathroom and a separate kitchen. The Hotel is very well located around 10 minutes walk from the Rockefeller Centre and around the same from Grand Central Station. We walked everywhere except when heading right down to the Financial District. The staff were very friendly and helpful and it was a saving not to have to buy breakfast every day. The only downside was that the suite was particularly noisy, having a broken window frame on the very window below which there was building work taking place on an adjacent site. It started at around 7.30am each morning - helped us to get up and out ! (A silver lining!). This isn't glossy and new accommodation but it is very spacious and very clean.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your review and your stay with us. We use all feedback to improve and will check all the noise reduction windows. We hope to see you again one day in the future. Warm Regards Robert

"Botched reservation"

1
04/02/2016

We booked through Expedia by phone. I talked with the representative and 3 times confirmed that there were 2 bathrooms in the suite. He assured me each time that there were 2 bathrooms. With 3 females and 2 guys getting ready for shows at the same time, this was an important amenity for us. We arrived at the property, checked in, and discovered only one bathroom in the suite. BWPlus blamed Expedia, Expedia blamed BWPlus, and BWPlus said they could not refund our money because we had already checked into the room. Location is not bad and the room was good for the money, but we won't be returning.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Dear Jeanie Thank you for telling us about your experience. I was sorry to hear and apologize that Expedia gave you erroneous information about the number of bathrooms in a two bedroom suite apartment. Only our two bedroom penthouse has two bathrooms. I have shared your feedback with the Expedia team and reviewed their website to make sure it still says bathroom , singular, and it does. Your feedback helps us improve and hopefully , as a result, Expedia will be more clear in the future. I wish you would reconsider staying with us again. We would love the chance to have you back to make this up to you, perhaps in the two bedroom penthouse next time so you can have the two bathrooms you desired. Thank you again for your kind consideration. Warmest Regards, Robert

"Perfect for a family group, great location, good value"

5
30/01/2016

We had apartment 3A, a front-facing, two bedroom flat. It was great for my sister and me, who were treating our nephew (16) and niece (15) to a few days in New York. The location is excellent, plenty of dining options close by. The hotel is, I think, an old apartment building. I just has one lift but that wasn't a problem for us. We had one bathroom - again not a problem, and a large, spacious living / dining area. It had a TV as did each bedroom (a king and a twin). Plenty of towels and bedding. My nephew slept on the pull-out sofa bed, which didn't have the best mattress on it but after reading reviews on here, I knew to request a mattress topper which improved the comfort for him. We didn't use the kitchen, but it was a decent size, very clean and looked well-equipped. Central heating was big old radiators - at times they hissed a bit but no big deal. One of the reasons we chose this hotel was that it serves a complimentary buffet breakfast. The breakfast room is small, but turns over quickly and there is everything you could want from cereal, to waffles, to a hot option (eggs / sausages). The staff kept the food turning over and the place clean. The rooms have trays so if you like, you can come down and collect breakfast to have in your room. It's self-serve and everything is paper plates / cups and plastic cutlery. By day 4 we decided to treat ourselves to a real NY diner breakfast and found just the place one street up, behind the hotel - the New York Luncheonette on E 50th Street. Fast, efficient service and a nice authentic experience for the kids. The staff at the Hospitality House were extremely helpful and accommodating - my sister and I were delayed 9 hours and our niece and nephew arrived alone, never having been in NY before. The BW team settled them into our apartment and sent them off in the direction of a McDonald's. By the time we arrived, they were well fed and tucked up fast asleep! We really appreciated them looking out for the kids. The Hospitality House isn't a luxury hotel but for groups or families who want space and flexibility in accommodation and / or catering, it's fantastic. It gives you a real taste of living in a Manhattan neighbourhood, it's small-scale, intimate and has a great team looking after guests. They also looked after our luggage on the last day and arranged a limo service to the airport - more comfortable than a cab and not much more expensive. I would definitely recommend this hotel.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay and for sharing your experience with us. We appreciate the five star rating you gave and value your feedback for the positives and for future potential improvements. We hope you are able to return to our hotel one day soon. We are honored to have served you and your family for your Big Apple vacation. Thank you , again. Warmest Regards, Robert

"Great Location/Price/Size"

4
21/01/2016

Breakfast and wifi included, great location to walk to Theatre district (about 15 mins) on the same street as Rockefeller Centre, very handy to subways. Apartments have a full kitchen+ lounge/dining area + separate bedroom and bathroom, BIG for NYC accommodation and so much better than a normal hotel room. Staff friendly and helpful. Clean and comfy bed/s. I was visiting for a week with my two teenage daughters and would definitely recommend

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your visit with us and for taking the time to post this nice review. We are honored to serve you. We hope to see you again soon. Warmest Regards Robert

"Big space, Great location, Nice Staff!"

4
20/01/2016

Easy access to the E and 6 trains (you can get anywhere in NY from the E and 6). Walking distance to Rockefeller Center and Grand Central. More money than some other hotels that are "fancier" but you are getting more space and a small kitchen. Be aware no high floors so you hear the street traffic. And elevator lobby on each floor is small so noise travels into your room. The staff is very nice. I planned my husbands surprise birthday party and had family fly in from all over and they were very helpful. We've stayed there multiple times.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Happy Birthday! Thank you for celebrating this special event by staying with us and for taking the time to post this nice review. We are honored to serve you. We hope to see you again soon. Warmest Regards Robert

"Hospitality House is a big Plus"

5
17/01/2016

If you like to stretch your dollar like we do, this is a great place to stay. It is comfortable with lots of elbow room. The convenience of having a full kitchen, living/dining room and separate bedroom during our week in New York was fantastic. Dining in saved us big bucks...and time! We didn't cook. We bought home cooked meals (not TV dinners) at Morton Williams super market - two blocks away - and used the microwave. We ate out when we wanted to, not because we had to, and could store and reheat our leftovers in our room. A free fresh breakfast every morning is a super "plus" for us. Now we're spoiled and always search for "free breakfast" before booking. The location fits our needs. The Subway is close, and used to be our primary transportation, but we now love getting around on New York buses! Often easier and more convenient than a subway for many trips. A 10 minute bus ride puts you 2 short blocks from the Times Square TKTS booth. The same unlimited ride card is good for subways and buses. We have been to New York almost annually for years and Hospitality House has been our first choice in recent years and is our first choice for next year.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay and for taking the time to post this beautiful and detailed review. We are honored to have served you. We hope to have you return one day soon. Thank you again for your patronage and kindness. Warm Regards Robert

"BEST Location & Service"

5
14/01/2016

We spent 6 night here in Jan 2016... was recommended by my sister and daughter who had stayed here on separate occasions... So glad we booked and stayed at this hotel... Robert the Manager and Sam on the front desk where just excellent and went way beyond what we have experienced in the past.... King Size suite was VERY spacious and incredible for the price we paid... location was EXCELLENT, room was EXCELLENT, service was EXCELLENT... would recommend this hotel to anyone visiting NYC and will stay here again in an instant.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to post your positive experience here. It was nice to read about Sammy and myself too. Thank you! We hope to see you and your family again one day soon. It is an honor to serve you. Warmest Regards, Robert

"Awesome"

5
08/01/2016

Really good stay had a two bedroom suite five adults plenty of space. Breakfast was adequate to keep you going for a long day walking. Main plus point is location brilliant. The staff are helpful especially with directions.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for your comments here recommedning our hotel and your kindness in acknowledging our staff. We hope you come again in the future. Warmest Regards, Robert

"Perfect for families"

5
05/01/2016

We stayed here at New Year with our family aged 21 19 17 and 13 . The apartment type arrangement works really well and we were pleasantly surprised by the quality and spaciousness of the accommodation. The staff could not have been more helpful and breakfast was perfectly fine . The location is really good too . This is really good value and a perfect base for families to use . The kitchen is well equipped and whilst we didnt do any self catering it does provide the option.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for your comments here recommending our hotel. We are honored that you took the time to mention your good experiences with our team and hotel. We hope you come again in the future. We would love to welcome your family back to the Big Apple! Warm Regards, Robert

"Christmas in New York"

5
05/01/2016

23rd /30th December 2015 Christmas in New York Very well Located Hotel for all New York sites and transport. Buses right outside the door, subway two or four blocks away depending which line you need to use. Staff in this hotel are helpful,polite and nothing is to much for them, a credit to this hotel. If you were to ask me to name one it would have to be Eddy Luna, a minefield of information, a guide to New York all on his own. Rooms as described I cant fault them, but as some other reviewers have stated the sofa beds could do with being upgrade, they are a bit hard and lumpy. Breakfast, once class every morning ( thanks Abdul ), we always ate in our room, again because as some other reviewers have stated the breakfast room is quiet small and when it is busy it does get very cramped. Other then the above two points this is a first class hotel and first class staff. Some people may find this hotel a little out of the way but remember the best and quickest two modes of transport are walking ( don't forget to keep looking up ) and the subway, after all your are in New York: Grand Central 5 mins 5th Avenue 5 / 6 mins Top of the Rock 5 / 6 mins Times Square 10 / 12 mins Central Park 10 / 12 mins All times are for walking WTC 20 / 25 mins by subway

"Fabulous hotel for families perfectly positioned in NYC"

4
03/01/2016

Stayed here for New Year 2015 - we were attracted by the large family suites available which have two bedrooms (a queen and a king size) a spacious living room and kitchen. The locations is perfect - just a 10 minute walk to the Rockafella Centre and maybe 15 to Time Square or Central Park. It's clean and well decorated but if you want luxury stay next door at the Waldorf Astoria. The buffet breakfast is perfect for families with a full range of cereals, pastries, breads, hot option and the very popular make your own waffles ! The staff were 1st class, helpful and knowledgable. Our daughter was poorly during our stay and was sick - the hotel were superb at servicing the room without problem, cleaning and replacing all the bedding and towels. It is a little noisy outside but then the city was really busy being new year and after all New York is the city that never sleeps !!!!!!!!!!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for sharing your nice experience with us by posting here. We are grateful for your patronage and hope to see again soon. We are happy you enjoyed your stay and hope to see you again one day in the future. Please consider me at your disposal should you be returning. Happy New Year! Health and Happiness! Warmest Regards, Robert

"Just like an English Bed & Breakfast"

4
01/01/2016

A quaint hotel in a great location with very friendly, helpful and knowledgeable staff. Being between the United Nations and Fifth Avenue the location was excellent. The rooms were spacious, quiet, very clean and ideal for a family of four that needed two separate bedrooms. It was expensive but New York at Christmas is expensive and this seemed good value for money especially given breakfast was included in the tariff. The only issue was that the wifi was very slow and one bathroom was an issue on a couple of occasions. I'd thoroughly recommend for families visiting New York that need an extra bedroom and a bit of space.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for sharing your nice experience with us by posting here. We are grateful for your patronage and hope to see again soon. We improve through your feedback and will work on those items mentioned. We are fielding proposals to upgrade our WIFI to a higher standard for example already. We are happy you enjoyed your stay overall and hope to see you again one day. Please consider me at your disposal should you be returning to roll out the red carpet and possible help with the hotel reservations and arrangements ahead of time. We give special consideration to returning guests. Happy New Year! Health and Happiness! Warmest Regards, Robert

"Great location & value"

4
30/12/2015

Great value in NYC. Short walk to every thing & near Rockerfella centre. Suite, king bed in separate room plus queen sofa bed in lounge with full kitchen perfect for a family. Great Italian restaurant next door. Really friendly staff. Simple breakfast included.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for completing this nice review regarding your recent experience at our property. We appreciate your patronage and are grateful. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to post this. We appreciate your loyalty to our hotel and brand. We hope you will come back and see us again soon. Warmest Regards Robert

"Good location"

4
27/12/2015

Well located. Walking distance to most tourist sites. Spacious, clean apartments. Street noise and hooting can be irritating early evening. Breakfast is fair. All and all good value for money based on location and accommodation

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for taking the time to write a positive overall review. We appreciate your patronage and feedback. We are always looking for ways to improve on our guests' experiences. Happy New Year. Health and Happiness. Warmest Regards, Robert

"Great for families"

5
23/12/2015

While not cheap (what is in NY City?), the penthouse suites in this hotel are great for traveling with families who do not want their kids in separate rooms. Kitchen minimally supplied but adequate. Living area, dining table, 2 bedrooms, 2 baths. Beds very comfortable.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your patronage and for your stay with us. We appreciate your taking the time to post your positive feedback here. We are always looking for ways to improve. Thank you again for staying with us. Happy New Year, health and happiness! Warmest Regards, Robert

"Holiday Home Away From Home "

5
07/12/2015

Can it really be 9 years ? Our group of girlfriends returns annually for our weekend of shopping and fun . What adds to the experience is our accommodations at BWHH! It's really a little apartment that lets us have room to spread out ( 2 bedroom / 2 bath with full kitchen and living room / dining area ) and not feel on top of each other. There is a full complimentary breakfast on the Lobby level with scrambled eggs , bacon/sausage , pastries , cereals , juice and coffee . Perfect for families with kids who are hungry the minute they get up . You can eat it in the breakfast room or bring it back to your " apartment ". No restaurant in the hotel but right next door is the San Martin - delicious Italian with an A rating . Everyone of the staff is so friendly and helpful - thanks Sam for helping us arrange transportation to and from the theater ! The beds are comfortable and the housekeeping staff is good - everything is kept very clean . We stay on the top floor and there is even a huge balcony with some patio furniture . It's not elegant or fancy but - location location location ! Thanks again to all and looking forward to next year .

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your nice review and loyalty in returning each year to our hotel and brand. We are honored that you stay with us each year for your annual girls NYC trip. We look forward to seeing you each year! Sam will be delighted to read this as is management. We will thank Sammy for his service to you. Thank you again! Happy Holidays Warmest Regards Robert

"Great location, good value"

4
05/12/2015

Spent 5 nights here recently. The location is great - a few minutes from Grand Central which gives good access North and South. You can get from Midtown on either the 4,5 or 6 line to Brooklyn for $3. There were 5 in our party and so we had to use the sofa bed. The hotel provided an additional foam top mattress but the bed still wasn't great. The beds in the other rooms were comfortable. Room was clean and the staff were excellent. Breakfasts were good.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your nice review and stay with us. We use your feedback to improve. We are glad that you liked our hotel for your NYC trip. We hope to see you again one day soon. Happy Holidays Warmest Regards Robert

"had a great holiday here"

4
02/12/2015

Great location the hotel is getting refurbished at present but the staff are so nice and helpful would recommend this hotel the room sizes are amazing some of the furniture needs updating but overall great place

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your nice review and stay with us. Thank you for the feedback. We are updating our furniture regularly. We are glad that you liked our hotel for your NYC trip. We hope to see you again one day soon. Happy Holidays Warmest Regards Robert

"Brilliant base for a first time family trip to New York"

5
27/11/2015

To call this good value for money is an understatement. The hotel was priced similarly to others we looked at but where you get a single room in them, this offers a large apartment. It's in a brilliant location, close to the Rockerfeller and 5th Avenue shopping. All the staff were wonderful were really helpful. What's great: Location Wifi Comfy beds Fully stocked kitchen Breakfast included Close to subway What could have made our stay better: Window closing in our room to reduce the street noise

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your nice review and stay with us. We will check the window. We are glad that you liked our hotel for your NYC trip. We hope to see you again one day soon. Happy Holidays Warmest Regards Robert

"amazing service and value"

5
25/11/2015

We were three couples(family) grovelling at the start of nov. We were surprised by the fantastic quality of the room suites, one couple had a two bedroom with super king and queen, another a super king and twin and ourselves a one bed queen. A fantastic amount of space with great quality furnishings. Well equipped kitchen. great location to times square etc. the most fantastic part were the staff. Sam on the desk in particular was amazing, booking us dinner, subway times, transport... well everything really. Would highly recommend this hotel if you want space, quality and great service.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for taking the time to write your good experience here. We are honored to have served you. Sam is a star and he will be so happy to see your nice feedback , as is management! We hope to welcome you back one day soon. Happy Holidays! Warmest Regards Robert

"Birthday Celebrations"

5
23/11/2015

Stayed here with family for 7 days. Great central location, clean rooms and very helpful desk staff. Very good for us as we had an odd number of 5 people. Particularly impressed with a nice bottle of wine, chocolates and a birthday card from the Manager! The ONLY gripe I have is that there are not enough tables in the breakfast room but nevertheless the choice is fairly good. Would recommend without hesitation.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for taking the time to write your positive experience here. I was glad to see you liked the wine and chocolates! Happy Birthday! It is difficult to add any more seating to our breakfast room due to size constrains. We do have the outdoor deck in warmer months for extra seating and provide trays for guests to take the breakfast back to their rooms dining area. We are looking into the possibility of expanding our building and enclosing our deck. We hope to welcome you back one day soon. Happy Holidays! Warmest Regards Robert

"Great option for groups in NYC"

5
20/11/2015

Great place for large groups to stay. Living room provided an excellent space for in room pizza dinner from the place next door. Easy access to subway. Large rooms great for group travel. Friendly and helpful staff.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for staying with us and for taking the time to write your positive experience here. We hope to welcome you back one day soon. Happy Holidays! Warmest Regards Robert

"best western hospitality manhattan"

5
12/11/2015

If you are in need of and apartment sale extended stay with multiple rooms and you like to sit around like your in an apartment than this is the place for you ...an excellent value for the money, good breakfast and good location . No parking or valet so your on your own , but its easy to do , many garages within two blocks

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for being our customer and for writing this review. We appeciate your feedback because we use it to improve. We are very happy that you enjoyed our hotel and we hope to see you again in the future. Warmest Regards, Robert

"Fantastic!!"

4
10/11/2015

Absolutely brilliant apartment! So much space, the staff were amazingly welcoming and helpful. The location couldn't have been better, so close to 5th avenue and Central Park, would deffinetly stay there again. Even a newspaper delivered every day and stored our luggage for us overnight while we went on a trip to niagra falls. Food was lovely, a bit busy in the mornings for breakfast but we always had a table and the kids loved helping themselves. Overall fantastic, thank you best western!!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for being our customer and for writing this lovely review. We appeciate your feedback because we use it to improve. We are happy you enjoyed our hotel and that you liked our service team. It would be great to see you again in the future. Thank you! We are honored to have served you. Warmest Regards, Robert

"Excellent situation. Friendly service."

4
29/10/2015

The rooms are a bit 'tired' but spacious and clean. The sofa bed in 2C needs renewing and the air con. is draughty but overall its good value and we enjoyed ourselves. Breakfast is adequate and the breakfast staff very helpful.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your review and business. We are happy that you enjoyed your stay. We thank you for the feedback to help us improve. We will replace sofa beds in 2016 and have new AC units purchased in spring. We hope to see again in the future. Warm Regards, Robert

"Excellent value"

4
28/10/2015

If you are looking for good value and a convenient location, this Best Western is an excellent option. While it is not high-end, it is well-suited suited for a group or family who plan on spending more time exploring the city than in their room.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your review and business. We are happy that you enjoyed your stay. We hope to see again in the future. Warm Regards, Robert

"NYC BEST western plus lovely warm and welcoming 11 Nights"

4
28/10/2015

Really good hotel for families we stayed during the January whiteout this year the hotel replace windows In our two bedroom apartment and made it even better to sleep ,soften the street noise , sirens going all hours of the day the lift was tight with cases and persons and often filled with staff doing their chores housekeeping where great. A ready decent place to stay with nice people running the hotel And central to everything we wished the hotel could put in washer/dryer combos in each apartment and it would be PERFECT

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your review and business. We are happy that you enjoyed your stay. We hope to see again in the future. Warm Regards, Robert

"good for families"

4
22/10/2015

This was our first visit to New York and we looked at lots of options for accommodation. The Best Western provided us with the space we needed. It was in a good location and we were well looked after by all the staff. It was a little noisy at night but remember it is New York - we used ear plugs and didn't have a problem

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to post this nice review. Thank you again for your positive feedback and your patronage of our hotel and brand. We hope to see you again one day soon! Warmest Regards, Robert

"Location, Location, Location...We will be back"

5
20/10/2015

We could not have been more pleased with our stay at the Best Western Plus Hospitality House in New York City from October 6 to October 14, 2015. The hotel is strategically placed in mid-town manhattan - you could not ask for better proximity to upper and lower manhattan, rockefeller center, theatre district, subway access and Metro, shopping on 5th avenue, grand central station, and time square. The hotel itself had the best hot breakfast each morning. Lots of international guests. Everyone was content. A USA Today newspaper at our door each morning, and the New York Times available at no charge in the dining area. The suite we had was more like an apartment - very spacious. Entry way, full kitchen with dishes and microwave, and stove, and complimentary snack basket, a large living room with TV and DVR, free WiFi, an adjacent dining room table for six. The bedroom also had a TV and good channel package. The full bathroom was roomy with good lighting and plenty of space for toiletries. The hallway closet was stocked with towels and toilet paper. There was housekeeping service everyday. Any room temperature needs are quickly addressed by the front desk and engineering. You can count on Sam Sharma to direct you to a closeby cozy and intimate dining experience for two at Bobby Vans - that was special for us as this trip was for our anniversary. Just outside the front door of the hotel is a pizzeria nextdoor - great for the munchies!! Plus there is an Italian restaurant next to the pizzeria for a full course meal. The weather in New York was perfect - no winter clothing necessary. The only long lines for attractions was 9/11 Ground Zero - you need to get there before 11am. Also, if you want to walk across the Brooklyn Bridge, don't go on Sunday - too many people. Be sure to see a Broadway show - we saw Jersey Boys and it was fantastic!! Packed house. And if you need transportation to and from the airport, DO NOT take the Airport Shared SuperShuttle Service unless you like standing around in the airport for 4-6 hours waiting for your pickup. Book your transportation thru Victor's Limo Service 917-373-1283 as he is reasonable and will provide curbside door to door service. Our morning ride to JFK only took 45 minutes...traffic not bad...again, the hotel front desk provided this information. If we ever go back, we'll be sure to call and book with Best Western Plus Hospitality House. I hope you find this review helpful and that you enjoy your trip as much as we did.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to post this nice review. It was nice of you to share your experience with us. It was an honor to have served you. Sammy will be so happy to read this, as was management. Thank you again for your positive feedback and your patronage of our hotel and brand. We hope to see you again one day soon here in the Big Apple! Warmest Regards, Robert

"Location!!! Great hotel."

4
19/10/2015

The hotel is very well positioned, close to various attractions. The staff were very friendly. Breakfast was an absolute treat. The rooms are nice and modern as well as very clean. We will definitely make use of this property when we visit the states again.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to post this nice review. Thank you again for your positive feedback and your patronage of our hotel and brand. We hope to see you again one day soon! Warmest Regards, Robert

"Great accommodation"

5
16/10/2015

We stayed here end of September/early October for 4 nights. Hotel staff were all very friendly, and looked after us following an issue with our booking. We had a one bedroom apartment. It was very spacious and surprisingly quiet at night, compared to other hotel we stayed in closer to Times Square. The bed was very comfortable, however the kids did share the sofa bed which was just adequate for them but I wouldn't want to sleep on it as you could feel the springs! The breakfast was good. Large selection of options available, cereal, croissants, muffins, pastries, eggs, bacon or sausage, waffles, juice, coffee etc. there is gluten free cereal on request as well as gluten free bread. Unfortunately I couldn't eat the gluten free toast as it has to be put in the same toaster as the non gluten free and would be contaminated from the crumbs, which would make me sick. It would be great if kitchen had a small toaster in the kitchen for gluten free. Location was good, short walk to subway. Only 5 min maximum walk to Rockefeller Centre, and not much longer to Grand central station . There is a pizza/Italian restaurant down stairs (no gluten free options) and the family said the pizza was really good. We would definately stay here again and have recommended it to other family and friends.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to post this nice review. I appreciate your suggestion to have a gluten free toaster and we will get one in place for this purpose. Honestly I had not thought of that not having this diet restriction myself but it makes total sense. Your feedback helps us to improve. Thank you again for your positive feedback and your patronage of our hotel and brand. We hope to see you again on day! Warmest Regards, Robert

"Just what we needed"

4
11/10/2015

I stayed at the Hospitality House in September 2015 with my family. We had two apartments - a 1 bedroom & a 2 bedroom. Both of which were lovely, spacious and extremely clean. I felt that the location of the hospitality house was perfect...not too far a walk from all attractions and points of interest. We stayed in New York for 4 days and only used the subway once and that was to get to and from the 9/11 Museum/Staten Island ferry. It was a 5 minute walk from the Rockefeller Centre and about 10 from Times Square. The breakfast was a selection of breads & pastries, cereal, bacon, egg, sausage etc as well as fruit juices, tea & coffee. It was lovely. The staff were friendly and so helpful. I would definitely stay here again :)

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your lovely review and for your stay with us. You made our day by taking the time to post this here! We hope to have the honor to serve you again one day soon. Please consider me at your disposal should you wish to return. Thank you again ! Warmest Regards Robert

"Great Accomadation"

5
05/10/2015

Really enjoyed our stay here.We stayed in March of this year and it was lovely to come back to a lovely warm apartment . We stayed in the Penthouse two bedroom suite with large kitchen ,two bedrooms ,lounge and a wrap around patio. Beds were super comfy. My only complaint was some of the reception staff were a bit frosty but hey you can't have it all.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your review and stay with us. I am glad that you enjoyed your stay and liked the hotel and penthouse. We appreciate the feedback and we are always working towards improving our guest service experience through hearing back from our guests. We have ongoing re-training based on what we hear to improve. I hope to see you again one day soon. Please consider me at your disposal should you like to visit again. Warmest Regards, Robert

"New York midtown "

3
02/10/2015

Very basic accomodation and breakfast. We stayed in penthouse and defiantly wasn't penthouse worthy. Long walk from any attractions including E49 street to time square and Central Park and the shopping district. Wouldn't stay again only due to location. Accommodation was adequate.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Warmest Regards, Robert.

"Ideal Base on East 49th"

5
01/10/2015

We had a fabulous 4 night stay in this accommodation. The suite was well furnished and ideal for our needs with a kitchen, bathroom, double bedroom and sitting room with dining table and sofa bed. Complimentary breakfast - croissants, muffins, cereal, pastries, fruit, juice, waffles, toast, hot drinks - was more than adequate in setting us up for the day. Reception was always helpful with our queries and other hotel staff also friendly. We had no negative issues

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to post this nice review. We appreciate your loyalty to our hotel and brand. We hope to see you again soon. Thank you again for your kind consideration. Warmest Regards Robert

"Another Great Stay"

5
28/09/2015

If you need a convenient hotel in mid-town Manhattan this is the one. Our Suite was large ( by NYC standards) and well maintained. Short walks to Grand Central and Time Square and reasonable cab rides to anywhere else on Manhattan. If you need to know anything - and I mean anything - about where to go, how to get there or what it should cost just ask Sam at the front desk.

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Dear Marilyn, First and foremost thank you for your loyalty to our hotel and brand. Thank you also for taking the time to post your good experience here. We are honored to have you as our guest. We will be sure to recognize Sam's service to you. He is a great ambassador for our hotel and city. We hope to see you again soon. Thank you for your kindness and consideration. At your service.. Warmest Regards, Robert

"Great Hotel Find"

5
28/09/2015

We booked a 1 bedroom penthouse suite at the Best Western Hospitality House through Expedia for 4 nights in September. The suite was for 3 adults. Suites have one bedroom, one bath, a living room with a pullout bed, a small sitting area and a kitchen. When we arrived there had been some mis-communication between Expedia and the hotel and our penthouse suite was not available for the first 2 nights. The manager could not have done more to correct the problem - giving us a 2 bedroom suite for the first night and providing us with lots of extras throughout our stay. We were very impressed with how the incident was dealt with. The rooms in the hotel are very spacious by NYC standards and as this is an older hotel, the soundproofing is very good, you hear nothing from room to room. You do hear street noises through the night (sirens, horns) but this is NY so is to be expected. It may have been a bit noisier the week we were there as the UN was in session and the Pope was in town - so security was extremely tight. Breakfast is included and there is a really good selection - for us it was great as we like to start early and we didn't have to use time searching for a breakfast spot. You can eat inside or on a small outdoor patio. The location is perfect, a few blocks from Rockefeller Centre, Times Square, The UN Building and a couple of blocks from the subway. We arrived at JFK and took the Airtrain/Subway and only had to walk a couple of blocks to get to the hotel. Overall we were very impressed with the hotel the staff, the location and the easy going atmosphere of the hotel. We would definitely book this hotel again!

robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review
Thank you for your stay with us and for taking the time to post this good review. We, I, apologize for the confusion and error in room type. I am so glad we were able to correct the error and make it up to you by our response thus turning it around. Thank you for detailing your experience with us. We appreciate your loyalty to our hotel and brand. We hope to see you again soon. Thank you again for your kind consideration. Warmest Regards Robert