Best Western Plus Hospitality House,  New York

4.5/5  - based on 1064 guest reviews.
145 E 49th Street, 10017, New York, United States - See map
+1 212 753 8781 +1 212 813 2070



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
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A spacious New York City hotel with all the comforts of home and a location in the heart of the city that never sleeps, is a dream come true. Expansive apartment-style suites feature fully outfitted kitchens with a stove, oven, microwave, dishwasher and kitchenware for up to six people. The Best Western Plus Hospitality house dishes up complimentary breakfast daily. Enjoy piping hot eggs and waffles, cereals and yogurts, fruits, pastries, juices and 100% Arabica coffee. Best Western Plus Hospitality House has you covered. No other New York City hotel can compete with these oversized rooms and great location. We're located within walking distance of Times Square, Grand Central Station and numerous transportation hubs. Free Wi-Fi/high-speed Internet access and a fitness center keep you connected and up with your fitness routine. The unique apartment suites at Hospitality House are just the beginning. Enjoy easy access to the Empire State Building, Rockefeller Center®, United Nations and Chrysler Building. Business travelers enjoy a homey environment complete with friendly staff. This New York City hotel regularly hosts employees of embassies, consulates, and numerous Fortune 500 companies' headquarters. This property is designed to be a home away from home. oak floors and 11-foot ceilings are a warm welcome. Choose from one bedroom apartments suites or apartment suites that offer two bedrooms for your stay. Only Simmons® Beautyrest® pillow top mattresses are offered to guests of this New York City hotel for a restful nights sleep. Dozens of free classes are complimentary like yoga, kettlebell, and Pilates at our local fitness center. There is also a basketball court, a sauna steam room, and two inviting swimming pools all there free for our adult guests. Bath & Body Works® treats await you in your bathroom. Book your room at the Best Western Plus Hospitality House today! Enjoy your stay!

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Room 1

Guest reviews

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based on 1064 guest reviews
Certificate of Excellence
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Business Business 52
Couples Couples 104
Family Family 610
Friends getaway Friends getaway 164
Solo travel Solo travel 16
Sleep Quality
Best Western Plus Hospitality House,New York
  • 5
    « Brilliant Apartment!!! Very welcoming staff »

    Stayed at the best western this week 20th till 23rd November & picked this hotel based on the apartment & extra bedroom ( 2 bedroom apartment ) 1st time in New York & was shocked at how big the apartment was! Staff were very welcoming & very helpful. Apartment was very clean & after a long flight the kids were thankful of the welcome basket supplied.Free fast wi-fi was a massive plus! Breakfast was perfect, self service to pastries, toast, bagels, muffins, cereal, make your own waffles, omelette, sausages etc Tea, coffee & juices. Free Tea & Coffee all day. Check out was at 11.30am & pick up was at 2.10pm but case's were securely locked away so we could spend our last few hours shopping. Found everything in walking distance of the hotel $22 in a cab to battery park ( for statue of liberty ) then after there we went by cab $6 to the 9/11 memorial then from there $26 back to the hotel that was for 4 of us so not as pricey as we thought. Pizza place next to hotel was great too, fab price. Could not fault the hotel, we had the best break ever! Can't wait to go back!

    « Excellent spacious landing pad for central NY »

    Excellent spacious landing pad for central NY activities. I have stayed at this hotel on numerous occasions and recommend this hotel for small groups. Excellent value for money with great staff, feels more like an apt than a hotel.

    « Incredible GEM »

    Amazing rooms and fantastic location. Each and every staff member are incredibly courteous and this hotel is special. Rooms are HUGE for New York City and classic with hard wood floors and looks and feels like the bed is brand new

    « Comfortable »

    Me and my family where so impressed with this hotel, the room was lovely, clean, comfortable and had so much space. I had two young children with me age 5 and 3 so having the kitchen really helped and it had everything I needed which was a great help and relief. Not only was the hotel great but the staff where amazing too so friendly and helpful they made our stay that much more enjoyable. Thank you so much for making our experience even better we will certainly be back.

    « stolen watch »

    It could have been a pleasant stay but someone stole my wife's watch...Also we could not open the bedroom window because it was broken. However, the apartment was comfortable with a functional kitchen, close to the center.

    « Excellent low cost alternative to a hotel »

    Although the apartment rooms are getting a little dated, they are excellent value for money. Situated in a good location in the centre of the city, the famous attractions are only a short walk or subway journey away. Good selection of breakfast, which is buffet style.. so fill your boots! Staff are extremely friendly and courteous, only too happy to help. Downsides were the construction work which starts very early next door can get a little loud and the heating seems to only have 2 settings.. off or extremely hot!

    « Love this place ! »

    Second stay in this hotel in NYC and I still love it. Perfect location, massive apartment (for NYC space is just awesome), super breakfast and the staff is so kind and still available. My husband, my daughter and I love this location and will come back to this hotel as it is a perfect match for visiting Manhattan.

    « Our staff at the best western »

    This hotel was a very pleasant experience for me and my family. The rooms are spacious and clean and the location is excellent. My teenage son was delighted with the Free Wifi in the room which was very efficient. The breakfast is good with lovely coffee and the New York Times to browse through. I would definitely stay here again.

    « Fantastic trip »

    We are a family of 5 and wanted somewhere Central in Manhattan. This venue didn't disappoint! Not far from the subway but very walkable to all the major midtown attractions. Yes there is an active building site next door but all suites for families are on the opposite the building side and if like us anyone would be out of the hotel whilst work is being done. The breakfast will set you up for the day and all staff are very accommodating. Will definitely stay here again when next visiting this amazing city.

    « What a pleasant surprise! »

    I stayed in this hotel from October 17 to October 20. I was expecting a cramped NYC hotel but we had a 2BR suite that was incredibly spacious, clean, and comfortable. There was construction going on around the building, so there was some noise during the day, but overall, the room was great. The employees at the hotel really made our stay better. Dave at the front desk, Anthony in the back at the breakfast buffet, and Tom the maintenance man were all outstanding - very friendly and helpful staff. The location of the hotel was perfect, in easy walking distance to the subway. We bought a pass for the big red bus and there was a pickup was a block away at the Waldorf Astoria. We were able to walk to 5th Ave, St Patrick's Cathedral, Rockefeller Center, etc. Overall - great stay.

  • 1
    « Unauthorized Credit Card »

    Do not stay at this hotel. We were charged for not arriving even though we cancelled our booking well in advance both in writing and telephonically. We tried repeatedly to contact the hotel manager, Eddy R. Luna, to get a refund but he simply refused to answer any emails. Stay here at your own risk!

    « Another Awesome Stay at the Hospitality House »

    My wife and I have stayed at the BW Hospitality House on 4 previous occasions. We are from British Columbia, Canada. This time, we brought our best friends along as we were visiting New York for a week holiday together. The rooms were great. Very large apartment style rooms with full kitchen, living room and separate bedroom with a king bed, (in our rooms). The hotel is so convenient being about a 10 minute walk to Time Square and just a few hundred yards from the Metro station that connects to the whole city. We met our friends for breakfast every morning and were greeted by Anthony, the breakfast attendant. He was so nice. always helpful. Had a great smile and very positive. He was making sure all guests were well looked after. He took a selfie of all of us! Very nice fellow who gave the breakfast room a wonderful welcoming feeling. All other staff we encountered were great as well. The housekeepers were great. We have seen Sam the evening desk fellow many times. He is a wealth of touristy information. The manager Robert always around to interact with his guests. We will always stay at the Best Western Hospitality House when visiting our favourite city, New York as it is our home away from home. Thanks again everyone for another memorable New York holiday.

    « recent stay in NY »

    Our apartment was very good value , ideal for 4 friends, lovely beds, kitchen could have been better appointed, but wine glasses and plates came quickly after requested. Was a bit concerned about shower fitting. All staff very friendly, helpful and cheerful.

    « "Standard" room ?? »

    I live in New York, but often get a room to spend a night in the city for dinner and drinks. Nobody wants to drink and drive. So I call Best Wetsern Plus on East 49th and Lexington, and they have one room left. They said it's a "standard" room with a queen bed. Sounds good for just one night, right.....WRONG! As I'm checking in I ask for a room on a higher floor (as far away from city street noise as possible), and the response from the desk clerk was "it's on this floor, and it's the only "Standard" room we have. The room was off the side of the lobby, behind the elevator bank. The room itself wasn't half bad, except that it felt like it was I. A basement since the window got no real natural light What was so bad about the room was it felt like the maids room, noise from the lobby all night and the breakfast room that sounded like a college mess hall! To make it worse they said the room was non refundable once booked. I'm sure they get a lot of people walking out once they see it. Since I didn't want this to ruin all our plans, I lived with it for the night. I feel I was mislead by Best Western. Fool me once, never fool me again. I will never stay at another Best Western again.

    « Nice little bolt hole »

    We had two separate stays here last month on our way in and out of the USA and a trip to Nashville. Its location is ideal, with a bus stop right outside and an excellent pizzeria next door. Next to that is a superb restaurant. All you need in the way of shops, bars and restaurants is only a couple of blocks away and many of the sights are within walking distance. The place has been around for a while but is clean and our two-bedroom apartment was spacious and comfortable. We were advised of the construction noise beforehand and, whilst annoying, it did not disturb us too much. From the moment we arrived, the staff were warm, welcoming, friendly and efficient. The breakfasts were a real bonus and, again, the staff were excellent, especially Anthony who was always pleasant and willing to help. A really great place to stay.

    « great service and great location »

    this is a great hotel-clean, convenient, and the staff are amazingly welcoming and helpful. it has the charm of an older hotel with all the convenience of a new one. Can't beat the location for easy access to downtown.

    « Great place.. construction killed it »

    The hotel is in a great location. Rooms are spacious and clean. Breakfast is good and Anthony makes it excellent. Having that saves time in looking around. The construction is such a disappointment. It's not the hotels fault. But 7am till 7pm construction is rubbish. We had a one bedroom that was facing the site. Our bathroom window opened completely. I could have handed them coffee. They worked through the night, cranes and supplies being dropped off. So please don't expect that 7 till 7 is fine . in 14 nights I had two nights sleep. This construction is happening for another 2 years. Although we were told its 7 till 7 at the time of me reading this on Trip Advisor and think it would be ok., is not. Leaving windows open for fresh air was difficult because of the noise and with no screens it meant mossies. it's an old building so air conditioning is in the windows and noisy. Construction is constant in New York. But there was no mention of this on the Web site when I booked 12 months ago. Staff are lovely, but not very good at giving tourist advice. It's our second trip so we were fine. Id stay again, after construction.

    « Lovely 7 night stay »

    Our family enjoyed our 7 night stay here. Pleanty of room in the apartment which was appreciated.Yes it may appear older but very clean and almost new bathroom was wonderful. Robert was terrific in the lead up to deal with and even helped arrange a driver pick up at JFK(Victor) which went perfectly. We also made Grand Central station our start to all destinations through out the week. Hotel complimentary breakfast is nice and taking it back to the room is the secret,as mentioned previously its a little hard to get a table at times.Bed was super comfy as well. As for the construction,lets be honest you didn't come to the Big Apple to stay in your room,so it won't bother you at all. Highly recommend this hotel to everyone.

    « I was so pleasantly surprised! »

    I didn't know what to expect, but was lured to this hotel by a great deal on HotelTonight. I stayed in a beautiful, renovated apartment. It was meticulously clean and was furnished with a modern touch. Beautiful hardwood floors and area rugs! The staff was warm and welcoming. Lovely and safe neighborhood with restaurants, a market in the area, and a yoga studio about ten blocks away. This place is a great way to stay in NYC if you are traveling with a family or a group. Yes, the apartments are "older" as some people note, but that is a non-issue since they are so well-kept. Nice "free hotel" style breakfast with hot and cold options. There is one downside: the hotel is directly next door to a construction zone. This is obviously not the hotel's fault. But it gets noisy quite early. It's not a problem if you're visiting for business and don't plan to be there during the day. But if you're a family and have a baby that wants to sleep during the day, you may have a problem. I was fine at night. I ran the air conditioner. There are two layers of Windows, which helped too. I slept like a rock. I'm an early riser and would definitely stay here again.

    « Hotel with the works !! »

    Stayed for 14 nights in September 2016. First the good points, and there are a lot of them. Close location (5 mins walk to Grand Central, 10-15 to Times Square), plenty of good restaurants within 200 metres, well stocked 24 hour supermarket just around the corner, large rooms and fully appointed kitchen, efficient daily housekeeping, decent bathroom with (small) bath and accessories, friendly staff, excellent buffet breakfast with great pastries (the room is pretty tight but you can take your breakfast back to your room), high speed Wi-Fi available on all devices. The big downside is that the hotel is next to a construction zone. This obviously isn't anything that the hotel can do about. It is not a garage they are building either, it is a 50-60 storey building so it is going to take at least 2 years to build. The works start pretty much dead on 7am or 7.30am Monday-Saturday and the noise is constant and very noticeable until around 5-6pm. The bedrooms facing 50th Street will just about be able to shake hands with the construction workers as it goes up. If you are planning full days ie out at 7am ish back around 6ish it won't mean a thing, but if you like to lie in, like to come home about 4 for some R and R and a quiet wine before dinner, or if you need to stay in your room for the day (ie sick) then it might really aggravate you and make for an unpleasant stay. Our verdict - really liked the hotel and the apartment, but we'd probably wait until the construction is complete before having another extended stay. Then we'd love to come back

  • 5
    « An amazing hotel »

    Stayed for four nights with my husband. What a fabulous hotel we walked into our room to be amazed by what we found it was huge not a room but a suite with everything needed for a break. Hotel in an ideal location five minutes walking distance of Rockerfella Centre and fifteen minutes to Times Square. The hop on hop off bus service passes the hotel with plenty of restaurants nearby. Would stay here again. Just a bit of a warning DO NOT use the yellow taxis for your airport shuttle pre book with the hotel. The yellow taxis have no idea where they are going they got us lost taking us to the hotel. We hope to put on a hotel video soon

    « everything it says it is !! »

    just come back from a wonderful 5 days in New York i went with my husband and adult son, stopped at the best western plus with the most charming Robert (manager) Dana David Anthony and i think it was Audrey the lady that helped in the cafe, all of the staff made you feel so welcome and part of the family, nothing is too much trouble for any of them, the apartment is large and clean plenty of towels large TV massive fridge and ice box everything you need for a break in New York better than a hotel as you have a lounge area to chill out. this is perfect for Lexington and 5th Av, St Patrick's is the most beautiful church i have ever seen and will stay with me forever i never thought i would see such a wonder in a city just breathtaking !!! The cafe/ diner plenty to eat for everyone they even had porridge, the brown bread is lovely, bagels muffins danish waffles,eggs, fresh juices, fresh fruit ,yogurts, and a choice every day of hot bacon or sausages scrambled egg omelets, you will not be disappointed. Yeah there is work on a building next door, however your out most of the day and it wont affect you. if you want tickets for Broadway we got a great discount for Jersey Boys by going to the Theatre in the morning what a fab show. Go on book this place you will not be disappointed its wonderful Thank You Robert and staff for making this extra special

    « 6 Very happy Irish ladies »

    Visited Best Western for 5 nights from September 7th and really was very impressed from start to finish! Very central hotel located in walking distance to Times Square, 5th Avenue & Central Park. Staff were very polite and helpful and a special mention to Anthony who greeted us on arrival and seen us off on our departure with a nice cup tea in hospitality area while awaiting on our shuttle bus. Room 8a was clean to a high standard and met needs of 6 Irish women on a shopping trip, plenty of space for shopping and bathroom was also maintained to good standard with plenty towels, only draw back I could mention is low voltage for hair dryers but with a hair dressers directly opposite hotel we treated ourselves to a lovely holiday blow dry with glass of prosecco ?? Having stayed in many 4 star nyc hotels in past and whilst they all have impressive lobby areas all hotel rooms are very small so I would really recommend Best Western for there actual room sizes that are like staying within apartment. Really suitable for a group of friends or families. A extra added benefit was inclusion of breakfast that was also a high standard with good selection and complementary tea and coffee available through out the day! Will definitely return myself and recommend to others. Thanks, Claire Smart

    « Great location and amenities - ideal for families »

    I visited in Feb 2016 with my parents. They are a bit older so we chose this Best Western for its location (near the subway, St Patrick's, Rockefeller etc. - not too much walking) and amenities (free breakfast and kitchen). It's very clean and spacious and we were very happy with the stay. The suite had one queen bedroom - this was nicely furnished, they had no complaints as to the mattress quality, and also with a built in safe. The living room doubled as the second bedroom - this had a fold out sofa bed, still a decent night's sleep! It's got a good sized TV too, plenty of election primary coverage when we were there! The kitchen was a real plus - after a long day's sightseeing we relished being able to relax with a cup of tea and a snack and the kitchen (replete with welcome basket of snacks) gives the freedom to do that. It would be extremely helpful for larger families with kids who don't want to spend a fortune in restaurants, and sure enough we saw lots of young families in the hotel. Regarding breakfast - arrive early as the breakfast room fills up fast! It's the type of breakfast typical of a lot of US chains - decent filter coffee with a selection of creamers, make your own waffles, omelette, bagels, cereal etc. - nothing stylish or pretentious but a good start to the day. (As an Irish visitor I can confirm that you should bring your own tea, but you already knew that :) ) What else to say - great value (we booked on the Best Western website), quiet (note, there was construction work ongoing while we were there but not while we were in the room). It also has a more intimate feeling than many other NYC hotels, partly because it's a 10-storey on one of the quieter Midtown streets, but also the welcome is friendly and the service very professional - staff were very helpful with taxis, etc. You are made to feel that your custom is very welcome without ever being intimidated by the surroundings. I would highly recommend this hotel!

    « Staff are a credit !! »

    Spent 6 amazin nights in NewYork with sisters and friends. These apartments were in a fantastic location, the moment we got there, we were met outside by the happiest, smiliest lad I've ever met. Anthony took our bags and along with every single staff member made our week so enjoyable. We were pleasently suprised wit a lovely welcome basket of water and snacks in our apartment, Breakfast is included, was delicious. Rooms were spotless.. linen and towels were changed daily. Staff on the desk couldn't be more helpful, with tips, idea's on where to go and arranging transport. Will absolutely visit again and highly recommend staying here x

    « Awesome NYC Suite Hotel, Great Location & Price!! :-) »

    I never stayed at a Best Western, but thought this would be a good first try. If you are looking for an affordable Suite hotel in the heart of NYC with the best staff, comfortable and clean accomodations, look no further. This BW hotel offers full 1 bedroom suites with full kitchen, living room and bedrooms with Queen and King beds. Not fancy shmancy, but offers great accomdations that are clean, usefull and reasonably priced. Best off all, EVERY staff member at the hotel is super friendly and willing to help with any request. You can't go wrong from staying at this awesome NYC hotel.


    Booked a last minute night in NYC with the family. What a pleasant surprise! I called on the phone and the manager was very helpful and even greeted us on arrival the next afternoon. The room was HUGE! The suite was a large one bedroom apartment. Nothing fancy but clean and comfy. The staff was courteous and helpful from start to finish. The complimentary breakfast was nice too. The only knock I have is for those who want to sleep in. A building is being erected next door, so 7am jack hammer wake up! This place is where I will stay for future NYC visits Thanks Again Capt. Dave Riback Queen Mary Fishing

    « All the Hospitality you'll need »

    Superb family hotel situated just a couple of locks form the Rockafella Complex & within easy walking distance of Times Square & Grand Central. Apartments are either spacious 1 or 2 bedroomed & have very large & comfortable bed mattresses. Staff are brilliant & keen to assist - breakfast food is great but it is a smallish room & can be a squeeze. Eat outside on the deck or take breakfast back to your room if you prefer. Best Western please dont change what your doing here - you have a great team & a great offering for families as well as couples looking for room space.

    « A Gem in New York City »

    This hotel met all our expectations and beyond. The location is perfect to walk to major attractions and the subway is close by. The staff in particular Sam at the front desk, Anthony and his assistant at breakfast were extremely kind and helpful. They went above and beyond to help guest. The rooms were very clean and the cleaning staff extremely efficient, they left clean towels every day. I would and have recommended this hotel to friends and family traveling to New York, they would not be disappointed. We had family living in New York meet us at the hotel and they were impressed by the friendliness of the staff and the spacious room. It is because of the staff that I truly believe makes the hotel exceptional! There is a great selection for breakfast ie coffee, fruit, pastries, hot foods, and our favourite the waffle maker! The only con would be the noise of the construction next door and the low water pressure in the shower. Definately would return to this hotel again!!

    « A pleasant surprise! »

    Stayed here in November 2015 and completely forgot to write a review. Stayed here as a family of 5 for our 1st visit to NYC and was well aware we didn't pay as much as some of the surrounding hotels so wasn't expecting much. But what a find!!! The room was probably one of the best Iv stayed in, given we didn't spend much time in it as we were out all day sightseeing but they accommodated a family of 5 adults with plenty of extra room. Very clean too. Staff were very friends offered help for us with directions and always a friendly greeting. And wow breakfast all I can say was the waffle machine was the best addition ever! Would and have recommended this hotel to others and would 100% stay again in the future. Pretty central for all our tourist needs.

  • 3
    « Good location. Hotel "OK". Construction work next door may bother some. »

    Within reasonable walking distance to many sightseeing attractions and shopping. (Empire State, Rockefeller, Central Park etc.) Subway close by. Grand central 10 mins walk. Hotel rooms are large. A bit worn but clean. Units have kitchen. Apartment style. Construction work next door starts at 7AM! Its pretty noisy if you were trying to sleep. Made no difference to us since we were getting up and heading out for the day. Did not affect us at all. Staff are friendly to guests and helpful (but pretty rude to each other - not the most professional environment). Single elevator means it can be long wait. (We used the stairs but walking 8 or 9 floors might not be practical for some). Breakfast included. Reasonable quality. Very accommodating and helpful breakfast staff. Small breakfast room. But we did not really have to wait more than a minute for a seat. (Could also take back to your room if you prefer).

    « Recommend! »

    This hotel did meet our expectations, it was ideal for somewhere central to stay just to sleep in if you're out a lot in the day. The staff are all very friendly and accommodating. The room has everything you need to cook in, and have a comfortable stay, I found the beds very comfortable, which was a benefit because I suffer from back problems. The room is cleaned every day with fresh towels, bed made etc, and the maid even washed a few cups up for us, we were also given a local newspaper each morning. Breakfast was a lot better than expected, it consisted of cereal, tea, coffee, juice machine, yoghurt, fruit, bagels , toast, muffins, some warm food, but most importantly a waffle marker, which we enjoyed, there is a lovely man that ensured coffee is topped up, and who very approachable. The only low points were, the plug sockets are low voltage, coming from England a lot of my appliances did not really work in the plugs, for example, my hair dryer did not work as it would normally because of the low voltage and phone charging took a little longer than normal. However, the hair dryer that is provided worked fine so we just used that. There is also construction work being undertaken on one side of the hotel, it starts early but also ends early, if the windows are shut it did not bother us that much, we did just block the noise out after a while. All in all, this hotel is a great location, and has everything you need to have a safe, comfortable stay, I would stay here again.

    « Excellent stay »

    This hotel was very nice and within walking distance to most everything we wanted to do, and also close to the subway for sights that were a little further than we wanted to walk. Our 2 bedroom suite was spacious and very clean, as was the rest of the property. The breakfast was good and there was plenty. Every staff member we encountered was friendly and helpful. We would definitely stay here again.

    « Great time with the family. »

    Travelled as a family of five. 2 adults 3 children. The two bedroom apartment was large even though we used the sofa bed. Very clean. Our apartment was at the front so not much construction noise that was going on in the back of the hotel. Breakfast in the hotel was ok but the seating area is small and can get cramped. Go early if you are having your breakfast there. Too noisy to eat outside with the construction going on.Easy walking distance to the subway. Would happily stay there next time in New York.

    « Best Western Hospitality House stay »

    Lovely stay. Excellent location and within walking distance to all attractions. Huge, clean suite. Construction noise did not bother us at all as we were gone all day. Outstanding staff who will go out of its way to make your stay enjoyable. Special mention to Anthony, the breakfast room attendant. Would not hesitate to stay there again on our next visit.

    « Really liked this hotel »

    This hotel turned out to be a very good choice. I did a lot of research before making reservations. The location was wonderful because we could walk everywhere except to Lower Manhattan. The rooms were very clean and bed was very comfortable. We never heard any construction noise, but we got there on Fri afternoon and left early Monday morning. The hotel itself was very quiet. We never heard a sound from the hall, the elevator, or any other rooms. I would definitely stay there again.

    « Excellent service, helpful & friendly staff »

    Prompt service on arrival and given a free upgrade to a penthouse suite - great. Suite was large, spotlessly clean and very comfortable with a good kitchen, a welcome pack was provided which was a nice touch. The staff were fantastic, especially Anthony who was really attentive, always had a smile and went out of his way to help us. Good variety at breakfast and plenty of it, food was constantly being replenished Great location. Thanks for a lovely stay

    « Disappointed »

    Me and my boyfriend stayed here for our anniversary, I requested ahead of time for a quiet room since we're taking breaks in between exploring New York as it was my firt time in the city. We got checked in at their only first floor room(1A or A1). At first I thought that was convenient.. But as we walk closer to our room, there were elevator, rest room, luggage room and executive office surrounding our room. We will hear door closing and opening every now and then, water running from the bathroom nearby, etc. Then the next day, we headed out early to explore the city then headed back after lunch to take a break since we're just walking around and our feets were getting tired. Then it got worse. There was a construction next to the hotel, which I am aware of since it's on their site. But God did it feel like it was next to our room. It's so loud in the room and so much louder inside the bathroom, and it would stop for a minute or two then it will continue! We asked the front desk what time they usually stop and he said between 5-6pm. We literally got the worst room in this property which I thought was inconsiderate. I know I am paying less since I am a BW employee, but this is not right. To have your guest suffer from that disturbance just because they're paying less is not very nice. We were tired since we really couldn't nap. It was really so loud. It just makes me really sad. I hope the room would be put out of order until after the construction is done. I feel sorry for all that's been and would be assigned on that room. It is terrible, no one deserves that. Cleanliness was good. I would stay here again when the construction is over. Maybe this is just really not the best time. Everything was in walking distance from this property which is awesome of you're first timers too like us.

    « First class hotel but Wi-Fi not free in the rooms »

    Great location and big rooms but the wi-fi not free in the guest rooms when the smaller hotels provide such service free in the same area, compare to others New York hotels it is a good chose. The location on theTimes is the key and it is very clean big rooms.

    « Old - noisy - expensive. »

    The room are old and worn out, there is quit a bit of noise from construction and thing like the air-condition system was just warn down and did not work properly. Not worth the money even though it is in a nice walking distance from many things.

  • 3
    « Pretty good »

    Decent location, pretty central and good distance to walk to most attractions. Rooms are spacious and nice enough, very nice of staff to leave a welcome package in the fridge too. However, the front desk staff were atrocious at my time of visiting. They basically ignored our party of 9 for 20 minutes, and were extremely rude. We had to be moved rooms after one night as a result of a mistake, but the janitor there was extremely helpful. Breakfast was okay, the waffle maker was a particular favourite. I'd stay again if the front desk staff were changed.

    « Enjoyable stay! »

    We enjoyed our few days stay at this hotel despite the active construction site next door, perhaps just because most of our trip included the weekend and a holiday which were days off for the construction site, and therefore afforded us with pleasant tranquility. Besides, we did not spend much of the day at the hotel, other than sleeping and relaxing at night; which brings me to the bedroom bed that was somewhat small for a "double" as listed, and the sofa bed in the living room that was not the most comfortable. Nevertheless, we enjoyed our "suite" for its size that is premium in midtown Manhattan. The suite was clean and maintained clean daily, including the most important amenities: the bathroom and the kitchen! Hotel personnel was friendly, professional and welcoming.

    « there is jackhammering all day next door »

    Don't stay here. I have in the past with good results. There is now a 60 story office tower being built outside your window & the noise is non-stop. There are plenty of other nice hotels in the area for the price they charge.

    « Great Location »

    This hotel has some really good points, it also has some bad ones too. Firstly it is in a great location, close to Rockefeller Centre. The subway is a couple of minutes walk and also a Gray Line Tour Bus stop is on your doorstep. The breakfast was great, well organised and well stocked with toast, danish pastries, muffins and some hot food as well as cereals and a waffle maker. There is a tea/coffee machine available for use all day. They guy who looks after the breakfast area was really friendly and helpful. The bad points are our room was really grotty, it was just a basic double room which was cramped and not very clean. There were hairs in our bed on arrival and a huge dead beetle in the shower. The safe batteries were held in place with duck tape, so the whole initial first impressions were very negative. In fairness the young guy on reception, Anthony, was great in helping us with these issues. On the whole the location made the room bearable as we only really used the room to sleep and shower. The building work is very loud during the day but if you time it right with sightseeing etc. it's normally finished by the time you return. I must also say the pizza place right next door is really worth a try, it was cooked to order and really fresh.

    « Perfect Location »

    The hotel was in the perfect location to get around NYC. It was close to the Metro & Gray Line bus stop. The two bedroom apartment was larger than we expected. The staff were very helpful & accommodating to our requests. Some construction behind the hotel was noisy during the day, but the beds were comfortable & great for a good night's rest. We were very satisfied with our entire stay.

    « Great Boutique Hotel in the Heart of NYC »

    Well it's not really a hotel, it's an apartment. Each unit comes with a bedroom, Small kitchen, and living room. You can stretch out and enjoy the added space. Lots of nearby shops, restaurants, and a short walk up to Rockefeller Center (best area in the city around the Holidays)

    « Great location, some nice inclusions, crazy construction »

    This hotel has a great location! And you get a full apartment - closed bedroom, living room, dining room and full kitchen. This was very nice. Breakfast was included and is good. Nice selection. It's self serve. The room while large is quite old...but it's very clean. The bathroom had a strong smell of bleach. The bed was supposed to be a Queen but we think it was an extra long double. Not very comfortable. We had free wifi and newspaper each day. They also had breakfast to go bags which was a nice touch. The person at the front desk most of our stay was very friendly and helpful. Construction .... It really is intense...the noise from about 7:30 to 6 pm. We were out for most of the day so that helped, but it's constant and loud when you are there. At least it is not at night. It's not their fault....hopefully the digging part will be done soon because the regular construction noise was not so bad. restaurant right next door Toscana was very good. Great service and delicious food. Great location, easy access to subway and walking distance to lots of stuff. If construction was done, would stay again, but not till then.

    « good location but noise unbearable »

    Booked here for a week. Had a two bedroom apartment. Good size with full kitchen. Easy access to subway, sites etc. However, DO NOT STAY HERE, at least until the building next door is finished. You will be sleeping next to a construction site. Constant from 7:00am to 6:00pm. With all the hotels in New York, pick somewhere else.

    « Fantastic stay »

    Had a fantastic five days stay, staff could not have be been more friendly or helpful. Yes the construction noise is loud but not a lot that can be done about that. Thank you to all the staff you do New York proud. Room is large and kept very clean. Breakfast is great, for us Brits we very much enjoyed making our own waffles. If anything ran out staff very quick to replace.

    « Spacious apartment next to construction site »

    Great location in midtown Manhattan. Spacious suite with kitchen, sofa bed, separate bedroom and bathroom. Reasonable decor but dark rooms with limited natural light. Major construction work from 7am until 6pm. Very noisy. Avoid the penthouse suites which have worse decor, less well maintained and are smaller.

  • 4
    « Best Western - Best Stay »

    Great location, staff very friendly and helpful, great size rooms, especially for all your shopping! These are great suites to stay in. You have the subway right at your door front which gets you downtown very quickly and 5 minutes walk to Grand Central and 5th Avenue.

    « Great apartment - worth dealing with the construction noise? »

    Yes! It is worth working around the construction noise. It starts at 7am - 6pm, and currently the machinery being used vibrates the building. The apartments are huge and clean. The kitchen is well equipped, the bathroom is modern, clean and well stocked with toiletries. Everyone who works here does a great job and is very friendly and helpful. The welcome basket is a really nice touch. I wasn't expecting to have to make up the sofa bed when we arrived, our room booking was for 3 people, I feel this should have been done. The bedding itself is a little tired and worn, and if replaced, would match the lovely fluffy towels. This accommodation is for families who want to have the luxury of space, wifi and breakfast included in the price, a great location, the freedom of full kitchen facilities, and who can work around the current noise.

    « Exceptional hotel and fabulous staff!!!!! »

    Stayed for 3 nights in the Penthouse A. Two bedrooms, two bathrooms, kitchen, living room and private balcony. Exceptionally clean. Spotless. Very spacious. Family of four including a 12 year old and 22 year old. I can't say enough about the staff especially Robert the general manager. Arranged a car to pick up and drive us to the airport. Reasonably priced. Amazing driver! A couple of awesome surprises in the room upon arrival. Breakfast was great and the server in the cafeteria was awesome! I would definitely stay here again. Free wifi! Only regret was booking through Wish we could've stayed longer. Great location. See ya next year !!!!!!!

    « Surprisingly Good! »

    My friends and I did not the previous hotel booked, so this was a last minute booking. When we arrived at the front desk we were greeted by Sam Sharma, CHS, CGSP at guest services. He was warm and welcoming, he made us feel at ease. He was also, very friendly and jovial. We felt so welcome by the staff members and breakfast was a such a delight, that I would go back there again. We had the penthouse room, it was a like renting a little apartment in the city. It was only three of us, so it was just enough space for all of us. We liked that it available at short notice, and that they were so accommodating and welcoming for our short stay. It may not have the high end rooms in Manhattan, but the service was impeccable and the treatment we receive will never be forgotten. One more thing, I liked that it fit within our budget.

    « Genuinely nice staff »

    I could see the construction site outside my window, but I arrived on Friday and left on Saturday, so did not endure the noise. Without the construction, this is a great place to stay. It's small, not the Hilton, but the staff goes out of its way to be welcoming and kind. Even the maintenance man said hello and asked about my visit. The breakfast room attendant greeted me cheerfully with a smile. I guess I was surprised at the warmth this small place offered, but it made the difference. I would certainly come back here. (But I would watch Trip Advisor for news on the construction!) My room was large (it was the ADA room), clean, and well-appointed. A basket with snacks and water! Amazing! And real toiletries and a sewing kit in the bathroom. Internet was excellent. They stored my bag for me at no charge, and called a taxi to the airport. Great location near to the subway.

    « Perfect for families »

    We stayed a week here in the 2 bedroom suite. It had 2 rooms, both with queen beds and a fold our sofa in the lounge rooms. 3 televisions, one bathroom and a full kitchen. The sofa bed was so uncomfortable, we all had a turn sleeping in it and wouldn't recommend it at all. The only disappointing thing about the room. But the apartment itself was amazing especially with 2 Adults and 3 kids. We walked almost everywhere and it was very handy to restaurants and pharmacy ( convenience stores ). There was free breakfast each morning and when the kids where asleep we would bring back muffins or yogurt for them a big plus when travelling with kids. If you need to use the sofa bed I would question if the mattress had been replaced because I slept in it for a night and it was like sleeping on springs. All the staff were very friendly.

    « Don't come at the moment!!! »

    Great value hotel apartments, very good location BUT Sitting in our bedroom after a good day sightseeing as this is the room with double glazing, it would be much pleasanter if the jackhammer on the building site right outside our window wasn't going.....and won't stop till 6pm ( it started at 7.30am). Great pity as otherwise ideal but until this 60 story building is completed only stay here if you are deaf, earplugs work for you or you don't mind being woken at 6.30am when they start arriving on the building site.

    « Spacious, well-located accommodation. »

    We stayed in a 2 bedroom suite here as a couple with our 3 year old son and our parents. It's a great sized apartment, decor etc. not bad for the price. The living room and bedrooms are spacious, the kitchen well-equipped (with super cold refrigerator, which was great). The bathroom was small but adequate although we really could have done with 2 bathrooms between our 2 families. There are 2 bed, 2 bath suites at the hotel but I wasn't able to select and book one, so it seems to be pot luck. If that's a facility you need, you could try calling them (although that wasn't successful in my case -more on that shortly). Oh and the bath towels are quite small, so you may want to pack a bath robe / dressing gown -I wished I had! Cleanliness was generally good, although there was grime on windowsills from the opening mesh and dust on high surfaces like the top of the freezer that might bother you if like things ultra perfect. The location is hard to beat. Central for the subway (a few minutes walk to catch an uptown / downtown 6 train and Grand Central not much further away) and for many of the highlights of Manhattan itself on foot. Many shops and restaurants within walking distance. The only issue was the construction work going on at the rear of the building. That was incredibly noisy from 8am through until 5pm. Not too much of a problem if you're planning on being out and about all day, but does take a little away from the idea of having somewhere to relax and go back to during the day. We were on the 7th floor and the noise was severe enough to interrupt speech and television viewing, so I'd imagine pretty unbearable on lower floors. Air-conditioning worked well, but was also quite noisy. No fan in the bathroom, so prone to humidity if four people are taking a shower in the morning. Water pressure about average, so not a power-shower but enough stream to wash your hair in reasonable time. Decent hairdryer in the bathroom (good power and doesn't require switch holding down), but tripped out on me after 3 or 4 minutes use every time. Probably due to overheating as I have very long hair. So you might want to take your own if you rely on one. Breakfast I would imagine was fine for most people. Good selection of pastries and giant muffins, some pots of yogurt, fruit (whole apples, oranges and bananas), bread, bagels, jam, butter, cream cheese, cereals, waffle-making machine and a small selection of hot items (scrambled egg and crispy bacon). Wasn't great for me personally and I ate out after the 3rd day but probably just my personal taste. The hot food could have been more diverse and appetising (I don't like bacon and the eggs were too sloppy for me), a fresh fruit salad would have been nice, as would more choice in fruits and I don't personally like danish pastries or the flavours of muffin available (no blueberry, plain or choc chip). Again, a lot is down to personal taste though and there is certainly enough there to set you up for the morning, along with plenty of coffee and juice. The breakfast room did tend to get a little busy after the first few minutes of opening so I'd reccomend either getting there for 7am sharp or taking a tray up to your room -where if you have a suite, at least you can make decent toast! -I'm not a fan of the rolling grill toasters, they're slow, inconvenient when the restaurant is busy, and either burn or undercook. It would be nice if toast was provided instead. The only other negative would be communication about sleeping arrangements. Our particular requirements for this trip were: a double room for my parents-in-law and a room for us and our 3 yr old. We were repeatedly told how the living room had a sofa bed which sleeps two and repeatedly explained that this woudn't be suitable for us as we needed a private room for each couple and the baby needed to be in the parents' bedroom. It would hardly work to put the baby to bed at 7 in the living room as then we'd all be confined to our bedrooms all evening! Plus as an anxious child in a strange place, we felt he'd be better in with us. As this was an important aspect to us, I made two phone calls and sent 3 emails to have it confirmed that we could have a roll-away bed in one of the bedrooms. Despite this there was no roll-away upon arrival and we were told there was no record of our request. However, I do have to say that the roll-away was then brought immediately with no problem, it was just a little frustrating having taken so much trouble to plan it. Staff were friendly and professional at all times. We met several reception staff and cleaning staff, all were pleasant and helpful. Overall, I enjoyed the trip and the accommodation. As we now have family in the city, it is likely that we will return fairly frequently. If we went as just one couple with children, I would very possibly stay here again. If there were two couples again I would stay if I could be assured a 2 bed, 2 bath suite. I would also have to carefully consider the price for regular trips as it's not a cheap option, although as mentioned, with the location and size, this is understandable.

    « Great if you are deaf ! »

    This was our second visit to this hotel and I would like to start by saying our first visit was excellent which is why we booked for a second visit ! (and our last visit) We arrived late in the evening and all was OK until 7am the following morning when the demolition work began. When we stayed before this was just a empty plot and during the drive from the airport we had discussed what may have been built in that plot over the last year. Little did we know that they were going to be digging further into the ground from 7am in the morning to 6pm every day ! The ground workers were using a 30 ton machine and a breaker the noise was deafening . This was NEVER ADVERTISED ON THE WEBSITE the only information that was pointed out to us was the small print on our confirmation sheet stating there maybe some building work being carried out during our stay i emphasize the word BUILDING this was not building this was demolition of pure rock in the ground.When we complained to the hotel manager (once he arrived he insulted us by informing us this was the city that never sleeps ! .ironically on our third night we really didn't have any sleep as a dodgy fire alarm decided to go off at 2AM ! He did in his defense move us to a different room but this made very little difference. But overall our whole experience was VERY disappointing.

    « Birthday trip »

    Stayed here with my husband and 2 children... WOW what a fantastic find!! Huge apartment style rooms fully working kitchen 2 large bedrooms... Great lounge... Perfect place to relax after a busy day of shopping and sightseeing.... Fantastic location!!

  • 2
    « Construction work in progess »

    Be aware that major construction work is taking pace immediately next door to the hotel at the date of writing and that the construction is in it's early stages so will be ongoing for some time. For future reference, the room itself was comfortable (We just couldn't hear ourselves think from 7am!) The breakfast was basic, self service and on disposable plates / cutlery, but satisfactory.

    « Excellent suites in a fabulous location »

    We had a superb stay at the suites hotel. The two bedroom suite was the size of a large Manhattan apartment. There was lots of space and the amenities were unparalleled for what we paid. I would unconditionally recommend this hotel.

    « Good location and breakfast but needs some attention in places »

    This hotel was in a great location and the staff were very friendly and helpful and the buffet breakfast tasty and plentiful. When we arrived they offered us an 'upgrade' to a larger two bedroom suite which we didn't really need but agreed to as it was late and we were very jet-lagged so just paid the extra. The rooms were huge and beds comfortable, but I feel if we had said no then we may have been allowed to have it for free as it was clearly made up ready for us with a cot which I had asked for, so felt we may have been slightly conned into paying for it, but still it was nice to have the extra space!! There were a few things which I think might need a little TLC, like windows that have had aircon adding then any left over holes filled with foil or tape so still a bit draughty, and the radiators were very noisy at night. The kitchen had an oven but nothing to actually cook anything on except plates, and generally not very well equipped! I guess they don't expect people to be doing much proper cooking whilst there but it was one of my main reasons for booking somewhere with a kitchen as we had two young children with us so eating out every day wasn't the plan. It also wasn't mentioned when we booked about the noisy building work going on right next door - not really the hotel's fault but may have changed my mind when booking. Generally would recommend for location, price and breakfast but think it could be so much better with just a few little tweaks!

    « Very Poor service »

    I had stayed here for one night with my friends. We booked the penthouse suite and are still waiting for our refund because our room that we had paid 500+ was apparently being used. Management was absolutely horrible and are very disappointed. I travel often to the city and this was just the worst trip ever. Never trust this place because when we had left the room to walk around, our stuff in the room was moved.

    « Great location - good for large groups »

    13 of us stayed here recently for 4 nights across 3 apartments. All very spacious and well equipped with comfortable big beds. Location is very good, one block from The Waldorf Astoria and most things are within walking distance. It's not quiet at night (but where is in NYC?) and you do get used to it, especially as you do so much walking. We stayed here 5 years ago and would still recommend as a good value place to stay in NYC.

    « Location, Location, Location! »

    We had 7 reservations for week long stay for our group of colleagues from all over USA and overseas and we all enjoyed the hotel very much. The suites were very roomy and the full kitchen was so useful. The hotel had free wifi, which is very unusual for a NYC hotel, along with tasty full hot breakfast. The service at the hotel was excellent, from the front desk manager, to the housekeeping ladies, to the breakfast folks. There are many places nearby to dine. My only comment is that there were several large families who seemed to be from Europe or Latin America would come to breakfast and leave a big mess. They did not clean up after themselves and left the mess for the poor ladies to clean up. They treated the place like a restaurant - what a bunch of cheap, mean, barbarians! The worst is that I noticed very few of them bothered leaving a tip for the hard working folks every morning. I made sure that every person in my group left tips each morning, not only to the breakfast team, but also to the housekeeping ladies. I do not know why folks from Europe seem to be so reluctant to leave a tip. My group, who are from USA and East Asia, recognize that good service deserves recognition.

    « Great hotel »

    Much bigger than the average hotel in New York City. Great for traveling families or groups. My kids loved breakfast. I Would definately return or recommend this hotel. Very clean and affordable. Check in and out was very smooth.

    « Did not disappoint »

    I think I must of researched every single hotel in Manhattan and finally decided on this one based on the space it offered our family and the location. Space was brilliant. The two bed suite was more tired than I had expected, but once we looked past this, the space and facilities were spot on. Two large bedrooms with a living area and a small kitchen and small bathroom. Beds were incredibly comfy. The kids enjoyed the breakfasts, especially the waffle making machines! Space was limited in the breakfast room, and one morning we had to take our food up to our room as there were no free tables. The staff were friendly. Location was great. Seven minute walk (three blocks) to the Rockefella centre. Lots of eateries close by. Would we stay again? I don't think so. Not because we didn't like it, we did. But next time I think I'd like a little bit more luxury.

    « Great location, great accomodations »

    Stayed here for 2 nights to celebrate 60th birthday. Best location in New York. Best attractions within walking distance and the subway is right around the corner. We had a 2 bedroom suite which must have been an apartment at some time. Tons of room and tons of closets. Nice bathroom and great kitchen. Lovely gift basket in fridge and really nice breakfast. We had a major glitch with some misinformation but the general manager conscientiously and graciously resolved it making our stay memorable and fun. Thank you best western plus.

    « Best kept secret in all NY »

    BW is convenient to all of midtown: entertainment, restaurants, places of culture. Great for families who are having health issues and need a place to stay far from home while family member is being treated.

  • 4
    « Good overall experience and value for money »

    Enjoyable stay from 5th-12th march in excellent location for various attractions. Manager was very honest before booking regarding the noise from the adjoining construction site and managed to get us on the top floor which we requested. Had a plumbing problem the first morning and the maintenance guy was there within the hour and fixed it.Loads of good bars/restaurants within walking distance.

    « Excellent Experience! »

    Extremely spacious! Not you typical NYC hotel for the price! Stayed for business! Came back for fun! Within walking distance of United Nations, Broadway, Times Square, Grand Central Station, St Patrick 's Cathedral, Rockefeller Center, Radio City Music Hall, and best of all the LEGO STORE! Ask my grandson!

    « Tons of space! »

    Stayed here for one night with my cousins and their kids. This was the only suite that could comfortably sleep 5. The gentleman at the desk was very pleasant at check in, and my companions were all thrilled with the complimentary breakfast in the morning. The room we got had two bedrooms, a bathroom, a living area and a small kitchen. It was perfect for our needs. Do ask for a topper if you are going to be using the sofa bed - it was deemed unsleepable by my 19 year old male cousin, and I thought teen boys could sleep on anything! Also, the room was really warm - plan your sleeping attire accordingly!

    « Just perfect for families »

    Stayed here on our first international trip with my 14 month old in the blizzard. Always going to be an interesting time but this hotel is fabulous for families. We were there for 5 nights and really felt like home. Our party of 5 was able to spread out ad each get space in the 2 bedroom apartment and not feel like we were on top of each other. The rooms were designed so that the toddler didn't wake people in the rest of the apartment when he was playing at odd hours thanks to jetlag. Right from the beginning i was impressed with this hotel. A couple of queries before our arrival were answered promptly and a request was handled beautifully. We were also allowes to check in a little earlier after a 15 hour flight which was so lovely with a tired baby. The staff were really lovely and friendly. The hotel is in a fabulous location right in midtown. An easy walk to central park and close by to several sub way stations to make getting around very easy. The rooms are a great size. The 2 bedrooms were huge and the king bed was a rare (but very welcome!) Find. The bathroom was small but well laid out for functional usage. The kitchen was huge, we ate in a couple of times and had everything we needed to make simple meals. The tvs had a good variety of cable channels (great when you're up all hours with a jetlagged toddler)! The heating was a bit overzealous and even in mid winter we had to keep a window open to get the temperature right. That was probably my fault for not being able to work the radiator style heater. The provided breakfast was simple, but exactly what you need to get you started for a day it sightseeing. There was always lots of each item and the breakfast room was cleaned quickly after each party left. We stayed on the 3rd floor and it was a little noisy so get a room higher up if you can. The staff were all very lovely and helpful - the only downside was that on our way to the airport we asked reception to call a cab and they called a town car which was twice as expensive as a taxi. I felt pretty ripped off by that and it put a bad finish on what was otherwise a fabulous stay. The hotel is a fabulous choice for families and was a great introduction to international travel.

    « Great location, lots of space, cost effective suite hotel »

    6 of us stayed in a 2 bedroomed suite on the 7th floor. 2 excellent sized bedrooms and a double sofa bed which was fine once we had requested a topper for it. The suite had a good sized living room, a bathroom and a separate kitchen. The Hotel is very well located around 10 minutes walk from the Rockefeller Centre and around the same from Grand Central Station. We walked everywhere except when heading right down to the Financial District. The staff were very friendly and helpful and it was a saving not to have to buy breakfast every day. The only downside was that the suite was particularly noisy, having a broken window frame on the very window below which there was building work taking place on an adjacent site. It started at around 7.30am each morning - helped us to get up and out ! (A silver lining!). This isn't glossy and new accommodation but it is very spacious and very clean.

    « Botched reservation »

    We booked through Expedia by phone. I talked with the representative and 3 times confirmed that there were 2 bathrooms in the suite. He assured me each time that there were 2 bathrooms. With 3 females and 2 guys getting ready for shows at the same time, this was an important amenity for us. We arrived at the property, checked in, and discovered only one bathroom in the suite. BWPlus blamed Expedia, Expedia blamed BWPlus, and BWPlus said they could not refund our money because we had already checked into the room. Location is not bad and the room was good for the money, but we won't be returning.

    « Perfect for a family group, great location, good value »

    We had apartment 3A, a front-facing, two bedroom flat. It was great for my sister and me, who were treating our nephew (16) and niece (15) to a few days in New York. The location is excellent, plenty of dining options close by. The hotel is, I think, an old apartment building. I just has one lift but that wasn't a problem for us. We had one bathroom - again not a problem, and a large, spacious living / dining area. It had a TV as did each bedroom (a king and a twin). Plenty of towels and bedding. My nephew slept on the pull-out sofa bed, which didn't have the best mattress on it but after reading reviews on here, I knew to request a mattress topper which improved the comfort for him. We didn't use the kitchen, but it was a decent size, very clean and looked well-equipped. Central heating was big old radiators - at times they hissed a bit but no big deal. One of the reasons we chose this hotel was that it serves a complimentary buffet breakfast. The breakfast room is small, but turns over quickly and there is everything you could want from cereal, to waffles, to a hot option (eggs / sausages). The staff kept the food turning over and the place clean. The rooms have trays so if you like, you can come down and collect breakfast to have in your room. It's self-serve and everything is paper plates / cups and plastic cutlery. By day 4 we decided to treat ourselves to a real NY diner breakfast and found just the place one street up, behind the hotel - the New York Luncheonette on E 50th Street. Fast, efficient service and a nice authentic experience for the kids. The staff at the Hospitality House were extremely helpful and accommodating - my sister and I were delayed 9 hours and our niece and nephew arrived alone, never having been in NY before. The BW team settled them into our apartment and sent them off in the direction of a McDonald's. By the time we arrived, they were well fed and tucked up fast asleep! We really appreciated them looking out for the kids. The Hospitality House isn't a luxury hotel but for groups or families who want space and flexibility in accommodation and / or catering, it's fantastic. It gives you a real taste of living in a Manhattan neighbourhood, it's small-scale, intimate and has a great team looking after guests. They also looked after our luggage on the last day and arranged a limo service to the airport - more comfortable than a cab and not much more expensive. I would definitely recommend this hotel.

    « Great Location/Price/Size »

    Breakfast and wifi included, great location to walk to Theatre district (about 15 mins) on the same street as Rockefeller Centre, very handy to subways. Apartments have a full kitchen+ lounge/dining area + separate bedroom and bathroom, BIG for NYC accommodation and so much better than a normal hotel room. Staff friendly and helpful. Clean and comfy bed/s. I was visiting for a week with my two teenage daughters and would definitely recommend

    « Big space, Great location, Nice Staff! »

    Easy access to the E and 6 trains (you can get anywhere in NY from the E and 6). Walking distance to Rockefeller Center and Grand Central. More money than some other hotels that are "fancier" but you are getting more space and a small kitchen. Be aware no high floors so you hear the street traffic. And elevator lobby on each floor is small so noise travels into your room. The staff is very nice. I planned my husbands surprise birthday party and had family fly in from all over and they were very helpful. We've stayed there multiple times.

    « Hospitality House is a big Plus »

    If you like to stretch your dollar like we do, this is a great place to stay. It is comfortable with lots of elbow room. The convenience of having a full kitchen, living/dining room and separate bedroom during our week in New York was fantastic. Dining in saved us big bucks...and time! We didn't cook. We bought home cooked meals (not TV dinners) at Morton Williams super market - two blocks away - and used the microwave. We ate out when we wanted to, not because we had to, and could store and reheat our leftovers in our room. A free fresh breakfast every morning is a super "plus" for us. Now we're spoiled and always search for "free breakfast" before booking. The location fits our needs. The Subway is close, and used to be our primary transportation, but we now love getting around on New York buses! Often easier and more convenient than a subway for many trips. A 10 minute bus ride puts you 2 short blocks from the Times Square TKTS booth. The same unlimited ride card is good for subways and buses. We have been to New York almost annually for years and Hospitality House has been our first choice in recent years and is our first choice for next year.

  • 5
    « BEST Location & Service »

    We spent 6 night here in Jan 2016... was recommended by my sister and daughter who had stayed here on separate occasions... So glad we booked and stayed at this hotel... Robert the Manager and Sam on the front desk where just excellent and went way beyond what we have experienced in the past.... King Size suite was VERY spacious and incredible for the price we paid... location was EXCELLENT, room was EXCELLENT, service was EXCELLENT... would recommend this hotel to anyone visiting NYC and will stay here again in an instant.

    « Awesome »

    Really good stay had a two bedroom suite five adults plenty of space. Breakfast was adequate to keep you going for a long day walking. Main plus point is location brilliant. The staff are helpful especially with directions.

    « Perfect for families »

    We stayed here at New Year with our family aged 21 19 17 and 13 . The apartment type arrangement works really well and we were pleasantly surprised by the quality and spaciousness of the accommodation. The staff could not have been more helpful and breakfast was perfectly fine . The location is really good too . This is really good value and a perfect base for families to use . The kitchen is well equipped and whilst we didnt do any self catering it does provide the option.

    « Christmas in New York »

    23rd /30th December 2015 Christmas in New York Very well Located Hotel for all New York sites and transport. Buses right outside the door, subway two or four blocks away depending which line you need to use. Staff in this hotel are helpful,polite and nothing is to much for them, a credit to this hotel. If you were to ask me to name one it would have to be Eddy Luna, a minefield of information, a guide to New York all on his own. Rooms as described I cant fault them, but as some other reviewers have stated the sofa beds could do with being upgrade, they are a bit hard and lumpy. Breakfast, once class every morning ( thanks Abdul ), we always ate in our room, again because as some other reviewers have stated the breakfast room is quiet small and when it is busy it does get very cramped. Other then the above two points this is a first class hotel and first class staff. Some people may find this hotel a little out of the way but remember the best and quickest two modes of transport are walking ( don't forget to keep looking up ) and the subway, after all your are in New York: Grand Central 5 mins 5th Avenue 5 / 6 mins Top of the Rock 5 / 6 mins Times Square 10 / 12 mins Central Park 10 / 12 mins All times are for walking WTC 20 / 25 mins by subway

    « Fabulous hotel for families perfectly positioned in NYC »

    Stayed here for New Year 2015 - we were attracted by the large family suites available which have two bedrooms (a queen and a king size) a spacious living room and kitchen. The locations is perfect - just a 10 minute walk to the Rockafella Centre and maybe 15 to Time Square or Central Park. It's clean and well decorated but if you want luxury stay next door at the Waldorf Astoria. The buffet breakfast is perfect for families with a full range of cereals, pastries, breads, hot option and the very popular make your own waffles ! The staff were 1st class, helpful and knowledgable. Our daughter was poorly during our stay and was sick - the hotel were superb at servicing the room without problem, cleaning and replacing all the bedding and towels. It is a little noisy outside but then the city was really busy being new year and after all New York is the city that never sleeps !!!!!!!!!!

    « Just like an English Bed & Breakfast »

    A quaint hotel in a great location with very friendly, helpful and knowledgeable staff. Being between the United Nations and Fifth Avenue the location was excellent. The rooms were spacious, quiet, very clean and ideal for a family of four that needed two separate bedrooms. It was expensive but New York at Christmas is expensive and this seemed good value for money especially given breakfast was included in the tariff. The only issue was that the wifi was very slow and one bathroom was an issue on a couple of occasions. I'd thoroughly recommend for families visiting New York that need an extra bedroom and a bit of space.

    « Great location & value »

    Great value in NYC. Short walk to every thing & near Rockerfella centre. Suite, king bed in separate room plus queen sofa bed in lounge with full kitchen perfect for a family. Great Italian restaurant next door. Really friendly staff. Simple breakfast included.

    « Good location »

    Well located. Walking distance to most tourist sites. Spacious, clean apartments. Street noise and hooting can be irritating early evening. Breakfast is fair. All and all good value for money based on location and accommodation

    « Great for families »

    While not cheap (what is in NY City?), the penthouse suites in this hotel are great for traveling with families who do not want their kids in separate rooms. Kitchen minimally supplied but adequate. Living area, dining table, 2 bedrooms, 2 baths. Beds very comfortable.

    « Holiday Home Away From Home »

    Can it really be 9 years ? Our group of girlfriends returns annually for our weekend of shopping and fun . What adds to the experience is our accommodations at BWHH! It's really a little apartment that lets us have room to spread out ( 2 bedroom / 2 bath with full kitchen and living room / dining area ) and not feel on top of each other. There is a full complimentary breakfast on the Lobby level with scrambled eggs , bacon/sausage , pastries , cereals , juice and coffee . Perfect for families with kids who are hungry the minute they get up . You can eat it in the breakfast room or bring it back to your " apartment ". No restaurant in the hotel but right next door is the San Martin - delicious Italian with an A rating . Everyone of the staff is so friendly and helpful - thanks Sam for helping us arrange transportation to and from the theater ! The beds are comfortable and the housekeeping staff is good - everything is kept very clean . We stay on the top floor and there is even a huge balcony with some patio furniture . It's not elegant or fancy but - location location location ! Thanks again to all and looking forward to next year .

  • 4
    « Great location, good value »

    Spent 5 nights here recently. The location is great - a few minutes from Grand Central which gives good access North and South. You can get from Midtown on either the 4,5 or 6 line to Brooklyn for $3. There were 5 in our party and so we had to use the sofa bed. The hotel provided an additional foam top mattress but the bed still wasn't great. The beds in the other rooms were comfortable. Room was clean and the staff were excellent. Breakfasts were good.

    « had a great holiday here »

    Great location the hotel is getting refurbished at present but the staff are so nice and helpful would recommend this hotel the room sizes are amazing some of the furniture needs updating but overall great place

    « Brilliant base for a first time family trip to New York »

    To call this good value for money is an understatement. The hotel was priced similarly to others we looked at but where you get a single room in them, this offers a large apartment. It's in a brilliant location, close to the Rockerfeller and 5th Avenue shopping. All the staff were wonderful were really helpful. What's great: Location Wifi Comfy beds Fully stocked kitchen Breakfast included Close to subway What could have made our stay better: Window closing in our room to reduce the street noise

    « amazing service and value »

    We were three couples(family) grovelling at the start of nov. We were surprised by the fantastic quality of the room suites, one couple had a two bedroom with super king and queen, another a super king and twin and ourselves a one bed queen. A fantastic amount of space with great quality furnishings. Well equipped kitchen. great location to times square etc. the most fantastic part were the staff. Sam on the desk in particular was amazing, booking us dinner, subway times, transport... well everything really. Would highly recommend this hotel if you want space, quality and great service.

    « Birthday Celebrations »

    Stayed here with family for 7 days. Great central location, clean rooms and very helpful desk staff. Very good for us as we had an odd number of 5 people. Particularly impressed with a nice bottle of wine, chocolates and a birthday card from the Manager! The ONLY gripe I have is that there are not enough tables in the breakfast room but nevertheless the choice is fairly good. Would recommend without hesitation.

    « Great option for groups in NYC »

    Great place for large groups to stay. Living room provided an excellent space for in room pizza dinner from the place next door. Easy access to subway. Large rooms great for group travel. Friendly and helpful staff.

    « best western hospitality manhattan »

    If you are in need of and apartment sale extended stay with multiple rooms and you like to sit around like your in an apartment than this is the place for you excellent value for the money, good breakfast and good location . No parking or valet so your on your own , but its easy to do , many garages within two blocks

    « Fantastic!! »

    Absolutely brilliant apartment! So much space, the staff were amazingly welcoming and helpful. The location couldn't have been better, so close to 5th avenue and Central Park, would deffinetly stay there again. Even a newspaper delivered every day and stored our luggage for us overnight while we went on a trip to niagra falls. Food was lovely, a bit busy in the mornings for breakfast but we always had a table and the kids loved helping themselves. Overall fantastic, thank you best western!!

    « Excellent situation. Friendly service. »

    The rooms are a bit 'tired' but spacious and clean. The sofa bed in 2C needs renewing and the air con. is draughty but overall its good value and we enjoyed ourselves. Breakfast is adequate and the breakfast staff very helpful.

    « Excellent value »

    If you are looking for good value and a convenient location, this Best Western is an excellent option. While it is not high-end, it is well-suited suited for a group or family who plan on spending more time exploring the city than in their room.

  • 4
    « NYC BEST western plus lovely warm and welcoming 11 Nights »

    Really good hotel for families we stayed during the January whiteout this year the hotel replace windows In our two bedroom apartment and made it even better to sleep ,soften the street noise , sirens going all hours of the day the lift was tight with cases and persons and often filled with staff doing their chores housekeeping where great. A ready decent place to stay with nice people running the hotel And central to everything we wished the hotel could put in washer/dryer combos in each apartment and it would be PERFECT

    « good for families »

    This was our first visit to New York and we looked at lots of options for accommodation. The Best Western provided us with the space we needed. It was in a good location and we were well looked after by all the staff. It was a little noisy at night but remember it is New York - we used ear plugs and didn't have a problem

    « Location, Location, Location...We will be back »

    We could not have been more pleased with our stay at the Best Western Plus Hospitality House in New York City from October 6 to October 14, 2015. The hotel is strategically placed in mid-town manhattan - you could not ask for better proximity to upper and lower manhattan, rockefeller center, theatre district, subway access and Metro, shopping on 5th avenue, grand central station, and time square. The hotel itself had the best hot breakfast each morning. Lots of international guests. Everyone was content. A USA Today newspaper at our door each morning, and the New York Times available at no charge in the dining area. The suite we had was more like an apartment - very spacious. Entry way, full kitchen with dishes and microwave, and stove, and complimentary snack basket, a large living room with TV and DVR, free WiFi, an adjacent dining room table for six. The bedroom also had a TV and good channel package. The full bathroom was roomy with good lighting and plenty of space for toiletries. The hallway closet was stocked with towels and toilet paper. There was housekeeping service everyday. Any room temperature needs are quickly addressed by the front desk and engineering. You can count on Sam Sharma to direct you to a closeby cozy and intimate dining experience for two at Bobby Vans - that was special for us as this trip was for our anniversary. Just outside the front door of the hotel is a pizzeria nextdoor - great for the munchies!! Plus there is an Italian restaurant next to the pizzeria for a full course meal. The weather in New York was perfect - no winter clothing necessary. The only long lines for attractions was 9/11 Ground Zero - you need to get there before 11am. Also, if you want to walk across the Brooklyn Bridge, don't go on Sunday - too many people. Be sure to see a Broadway show - we saw Jersey Boys and it was fantastic!! Packed house. And if you need transportation to and from the airport, DO NOT take the Airport Shared SuperShuttle Service unless you like standing around in the airport for 4-6 hours waiting for your pickup. Book your transportation thru Victor's Limo Service 917-373-1283 as he is reasonable and will provide curbside door to door service. Our morning ride to JFK only took 45 minutes...traffic not bad...again, the hotel front desk provided this information. If we ever go back, we'll be sure to call and book with Best Western Plus Hospitality House. I hope you find this review helpful and that you enjoy your trip as much as we did.

    « Location!!! Great hotel. »

    The hotel is very well positioned, close to various attractions. The staff were very friendly. Breakfast was an absolute treat. The rooms are nice and modern as well as very clean. We will definitely make use of this property when we visit the states again.

    « Great accommodation »

    We stayed here end of September/early October for 4 nights. Hotel staff were all very friendly, and looked after us following an issue with our booking. We had a one bedroom apartment. It was very spacious and surprisingly quiet at night, compared to other hotel we stayed in closer to Times Square. The bed was very comfortable, however the kids did share the sofa bed which was just adequate for them but I wouldn't want to sleep on it as you could feel the springs! The breakfast was good. Large selection of options available, cereal, croissants, muffins, pastries, eggs, bacon or sausage, waffles, juice, coffee etc. there is gluten free cereal on request as well as gluten free bread. Unfortunately I couldn't eat the gluten free toast as it has to be put in the same toaster as the non gluten free and would be contaminated from the crumbs, which would make me sick. It would be great if kitchen had a small toaster in the kitchen for gluten free. Location was good, short walk to subway. Only 5 min maximum walk to Rockefeller Centre, and not much longer to Grand central station . There is a pizza/Italian restaurant down stairs (no gluten free options) and the family said the pizza was really good. We would definately stay here again and have recommended it to other family and friends.

    « Just what we needed »

    I stayed at the Hospitality House in September 2015 with my family. We had two apartments - a 1 bedroom & a 2 bedroom. Both of which were lovely, spacious and extremely clean. I felt that the location of the hospitality house was perfect...not too far a walk from all attractions and points of interest. We stayed in New York for 4 days and only used the subway once and that was to get to and from the 9/11 Museum/Staten Island ferry. It was a 5 minute walk from the Rockefeller Centre and about 10 from Times Square. The breakfast was a selection of breads & pastries, cereal, bacon, egg, sausage etc as well as fruit juices, tea & coffee. It was lovely. The staff were friendly and so helpful. I would definitely stay here again :)

    « Great Accomadation »

    Really enjoyed our stay here.We stayed in March of this year and it was lovely to come back to a lovely warm apartment . We stayed in the Penthouse two bedroom suite with large kitchen ,two bedrooms ,lounge and a wrap around patio. Beds were super comfy. My only complaint was some of the reception staff were a bit frosty but hey you can't have it all.

    « New York midtown »

    Very basic accomodation and breakfast. We stayed in penthouse and defiantly wasn't penthouse worthy. Long walk from any attractions including E49 street to time square and Central Park and the shopping district. Wouldn't stay again only due to location. Accommodation was adequate.

    « Ideal Base on East 49th »

    We had a fabulous 4 night stay in this accommodation. The suite was well furnished and ideal for our needs with a kitchen, bathroom, double bedroom and sitting room with dining table and sofa bed. Complimentary breakfast - croissants, muffins, cereal, pastries, fruit, juice, waffles, toast, hot drinks - was more than adequate in setting us up for the day. Reception was always helpful with our queries and other hotel staff also friendly. We had no negative issues

    « Another Great Stay »

    If you need a convenient hotel in mid-town Manhattan this is the one. Our Suite was large ( by NYC standards) and well maintained. Short walks to Grand Central and Time Square and reasonable cab rides to anywhere else on Manhattan. If you need to know anything - and I mean anything - about where to go, how to get there or what it should cost just ask Sam at the front desk.

  • 5
    « Great Hotel Find »

    We booked a 1 bedroom penthouse suite at the Best Western Hospitality House through Expedia for 4 nights in September. The suite was for 3 adults. Suites have one bedroom, one bath, a living room with a pullout bed, a small sitting area and a kitchen. When we arrived there had been some mis-communication between Expedia and the hotel and our penthouse suite was not available for the first 2 nights. The manager could not have done more to correct the problem - giving us a 2 bedroom suite for the first night and providing us with lots of extras throughout our stay. We were very impressed with how the incident was dealt with. The rooms in the hotel are very spacious by NYC standards and as this is an older hotel, the soundproofing is very good, you hear nothing from room to room. You do hear street noises through the night (sirens, horns) but this is NY so is to be expected. It may have been a bit noisier the week we were there as the UN was in session and the Pope was in town - so security was extremely tight. Breakfast is included and there is a really good selection - for us it was great as we like to start early and we didn't have to use time searching for a breakfast spot. You can eat inside or on a small outdoor patio. The location is perfect, a few blocks from Rockefeller Centre, Times Square, The UN Building and a couple of blocks from the subway. We arrived at JFK and took the Airtrain/Subway and only had to walk a couple of blocks to get to the hotel. Overall we were very impressed with the hotel the staff, the location and the easy going atmosphere of the hotel. We would definitely book this hotel again!


Getting to the hotel ...

All directions
·From: The north. Take Interstate 95 South, follow signs to Tri-Borough Bridge. Follow signs for Manhattan. Get on the FDR Drive South. Take the FDR Drive to the 49th Street exit. Follow 49th street to the hotel. The Best Western Plus Hospitality House is located on the right between 3rd Avenue and Lexington Avenue. ·From: The south. Take Interstate 95 North/George Washington Bridge, follow the signs for Harlem River/FDR Drive. Take the Harlerm River Drive to the FDR Drive. Exit the FDR Drive at the 49th Street exit. Follow 49th street to the hotel. The Best Western Plus Hospitality House is located on the right between 3rd Avenue and Lexington Avenue. ·From: The east. Take Queens-Midtown Tu...

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