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Best Western New Smyrna Beach Hotel & Suites, New Smyrna Beach

4.5/5  - basé sur 1107 notations.
1401 S Atlantic Avenue, 32169-3113, New Smyrna Beach, United States - See map

Hotels in New Smyrna might be near the idyllic waters, but our New Smyrna Beach hotel is just footsteps away from warm, sandy beaches. Your Best Western New Smyrna Beach Hotel & Suites features the best location in town. We are located directly on the beach in beautiful New Smyrna, so your surf lessons, sub watching and beach bumming are seconds away. We have a beautiful pool, so enjoying both the beaches and the pool is convenient and a great perk for guests who can't decide between fresh and saltwater. Spend the morning splashing in the waves and the afternoon sipping a cocktail poolside. New Smyrna Beach hotels might have a great location, but it's the hospitality that really makes guests feel at home. Enjoy a warm welcome and the best in service throughout your entire stay. We are just a short drive east of Orlando and all the attractions, and just 30 miles north of Cape Canaveral. Our newly renovated property features a friendly staff that is always happy to give you tips and recommendations on dining and sightseeing. It's beach, beach, beach non stop at our New Smyrna Beach hotel, but there are also options for those who want to take a break from romantic strolls. Fishing and golf are a way of life in this region. Of course, spring break is legendary in this area, and we welcome group's intent on enjoying the sunshine year round. Bike Week and NASCAR Race Week attract speed lovers to our New Smyrna Beach hotel. Whether you're here for a special event, spring break, or just want to take advantage of everything paradise has to offer, welcome to your home away from home. Cool, spacious rooms await along with luxury bedding to ensure you're comfortable and well rested. Reserve your upcoming stay at the Best Western New Smyrna Beach Hotel & Suites today and enjoy being right on the beach! Enjoy your stay. While we strive to improve our hotel exterior, we do not want to take away from your stay at our hotel. We will be doing renovations to our exterior Mon - Fri from the hours of 10am - 4pm only. Thank you for choosing our hotel. Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Identification is required at check-in.

Best Western

New Smyrna Beach Hotel & Suites

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1100 guest reviews
NOTE ISSUED
Excellent
677
Very Good
284
Average
84
Poor
33
Terrible
22
REFER TO NOTICE
Business Business
41
Couples Couples
406
Family Family
444
Friends getaway Friends getaway
148
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing stay!"

5
21/09/2018

Cant say enough about the service and staff here....room was kept amazing, everyone was super friendly..view from room is absolutely gorgeous. My only disappointment was we wanted to stay an extra day but the hotel was sold out..

"Nice Hotel on the Beach"

5
17/09/2018

This hotel had great beach access. The pool was clean and the chairs by the pool very comfortable. For the price this hotel was a fantastic find. The suites are very large. The view from the balcony was fantastic.

"This is what a room should look like"

5
13/09/2018

We were very impressed when we walked into the room on how spacious it was. It was an oceanfront room with 2 balconies as it was on the corner. The bed was very comfortable and the room was really big and clean. They had 2 bedspreads on the bed so you could remove the top one that others may have sat/laid on and it was washable. No germs for me! The staff was very friendly and truthfully, I cannot complain about anything. I recommend this hotel. We will be back. Completely non-smoking which was great for us.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear beachsunfun37 Thank you so much for your review of our property We are thrilled you enjoyed your stay with us. Our staff loves to read positive comments and I will pass on your thoughts and praise to our staff. We hope to see you again very soon.. Sincerely Lilli Director of Sales

"Great beach location"

5
04/09/2018

We enjoyed our vacation, right on the beach. Loved the layout of the room with the bedroom separate from the sitting/kitchen area. Full fridge, microwave, coffee maker, etc. All rooms have a view of the beach. Could relax at the pool then take a stroll on the beach. Lots of great area restaurants. Flagler Tavern, JB's Fish Camp, Mon Delice.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Susan. Thank you for your review. We are so happy you enjoyed your stay with us and hope to see you return very soon. Sincerely Lilli Director of Sales

"Great Stay!"

5
04/09/2018

Holiday weekend wedding and BW was extremely accommodating and friendly. Rooms were spacious and clean, great view and overall lovely hotel. I was disappointed that the restaurant only served till 2:30pm... even though there are other options, it is convenient to have services onsite. Overall I would definitely stay there again. The beach was lovely!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear robynmtodd87 Thank you for your review. We are so thrilled to hear that you and your family enjoyed your stay with us here in New Smyrna Beach. WE hope you will return very soon to enjoy the beach again very soon Sincerely Lilli Director of Sales

"Just Right"

5
02/09/2018

Great staff from time to check in to check out. Hats off to house keeping. The room was clean, plenty of area to stretch out. Beds were comfortable, pillows I am not one to ask I sleep on a rock at the house. Great view of the ocean. the only thing I can think of negative is the Floridian musty smell in the room when you first walk in. I would give it a 2 on a scale from 1 to 10. Not sure what can be done with that.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Frank Thank you for taking the time to review our hotel. We are so happy you enjoyed our spacious rooms and comfortable beds. We hope you will come and stay with us again, maybe when it cools off a little and you can enjoy a less humid time of year. If I can be of any assistance please give me a call directly Sincerely Lilli Director of Sales

"our week in New Smyrna beach"

5
30/08/2018

the BW hotel was very professional and went out of there way to answer any questions we might have. Room was great , staff cleaned daily. Just a great place to spend a week!!, The beach was very clean, the pool maintained every day and was very accessible.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you for your lovely review. We are so happy to hear you had a positive experience and will return again to see us. Sincerely Lilli Director of Sales

"Stay o the Beach"

5
29/08/2018

We always enjoy New Smyrna Beach and this hotel. It's right on the beach - a perfect spot to watch a launch from Cape Canaveral - and it is very comfortable. They have upgraded since we started staying and the improvements are great. Getting rid of the carpet in the hallway in great - no more dragging rolling luggage. Lots of good restaurants nearby and the beach is beautiful.

"Pre cruise stay"

3
21/08/2018

Stayed here on our way to Port Canaveral. Hotel was a good deal for what we had to pay. Beds slept well. The breakfast was not large enough for the crowd that was there had to wait for a table to sit and eat.

"Best View on the Beach!"

5
20/08/2018

My wife and i have had occasion to stay here on a few occasions. As we live in Sanford, FL, we are only 45 minutes from New Smyrna. Every once in a while it's nice to recharge at this particular Best Western. The staff is always nice and friendly. It is located directly on the beach! The rooms are clean and very comfortable. The balconies are really an amazing feature. Microwave and refrigerator. Very nice pool as well. Jump in the ocean, rinse the salt off at the pool! We will be back!

"Great hotel, friendly staff, beautiful beach "

5
18/08/2018

We stayed at Beat Western New Smyrna Beach with our 3 kids and would recommend it to families. We had a large suite overlooking the ocean. It was very clean and the beds were comfortable. I was impressed by the staff, especially Dan at the front desk. He went out of his way to help us. Our kids enjoyed the pool almost as much as the beach which was just steps down. We would definitely stay here again if we're in the area!

"Great hotel, amazing location"

5
16/08/2018

We were very impressed by this hotel! The front desk employees were so friendly and helpful. The view from our room couldn't be beat! We had an ocean view and could step onto the beach right from hotel. The room was huge and very clean. We would highly recommend this hotel.

"Ocean View Rooms"

4
14/08/2018

I loved how the rooms have an ocean view. The room was a good size with a kitchenette, It was clean.. I like that the remotes are sanitized and that all the bedding is white. We spent most of the time on the beach so we didn't go to the pool. The location was nice that you could walk to restaurants and even Publix while being right on the beach.

"Wedding"

5
13/08/2018

We were at the Best Western for a wedding a few weeks ago and stayed for 2 nights.The hotel was fantastic, clean and right on the beach. Our room was huge with a kitchen and the balcony faced the beach.We also had the wedding reception in the restaurant at the hotel and the wedding was on the beach. If you are going to New Smyrna Beach I recommend staying here.

"Very nice accommodations"

5
08/08/2018

My husband and I wanted to have a few days at the beach and New Smyrna is our favorite. Luckily, we were able to book three nights at the Best Western. Somehow, we got our room on the second floor only two doors away from the Seascape Restaurant! Talk about convenience! The room was very nice. Each time we entered the room we noticed a musty smell but I guess we got used to it after awhile. I'm sure the BW has been there for quite some time and I think there have been some renovations over the years. It could use a newer couch but other than that most of the furniture was pretty comfortable. The beds were comfy and it was clean. Can't ask for more than that. And right on the beach! After sitting on the beach for several hours we would go up to the hotel's deck and sit on their comfortable patio furniture and watch people and the ocean. A great way to relax. Thank you Best Western!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Karen G Thank you for your wonderful review of our property. We are thrilled you enjoyed your stay with us and hope you and your husband make it back very soon for another visit. We are so happy you have noticed our continued efforts at improving the property. More to come. Sincerely Lilli Director of Sales

"Great Stay!"

4
05/08/2018

I would like to say a few things about this hotel and people who work there! I arrived early and waited for my room to be ready, but that's okay! I was greeted by Alex, a super young man on the front desk and a young lady named Dana, both were very accomodating and helpful! The rooms are very spacious and pleasant, and there is a balcony to sit out on and view the beach! The first evening I was in the room, I tried to lower one of the blinds in the bedroom, but couldn't, so I asked someone at the desk and a very pleasant man named Danny came to the room and fixed it! I really appreciate what he did! I was a fun two days, it was my husband's family who was there for a Family Reunion, he did not attend!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Donna Thank you for your very kind comments about our front desk team members. We are so happy you enjoyed your stay with us and hope you will make the Best Western New Smyrna Beach Hotel and Suites your home away from home, when visiting New Smyrna Beach Sincerely Lilli Director of Sales

"Great stay, huge suite, beach access "

5
02/08/2018

This place was huge, kitchen only includes a microwave and full size fridge. Our balcony was a beach view. Walked right to the beach from the hotel. There is no Continental breakfast. There is a restaurant in the hotel.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear April We are so happy you enjoyed your stay with us. We hope you will return again very soon sincerely Lilli Director of Sales

"It's fine, let down by details."

3
29/07/2018

It's in a great beachfront location and we had a great view from our balcony on the 8th floor but something just didn't do it for me at this hotel. Our room was fine, nice big bed and with a small kitchen area so we could make snacks. Cleaning was good, though a little slapdash sometimes with our room looking half done after housekeeping had been in. The pool area is very small and it feels like you are lying in the car park. The restaurant is good value for breakfast with good views of the beach. There is nothing wrong with this hotel but neither did it stand out.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear DavetheFisher Thank you for staying with us. We appreciate your feedback and will take your comments and suggestions under advisement. Sincerely Lilli Director of Sales

"Beach front gem."

4
28/07/2018

Great beach hotel at a friendly price. Large rooms, all with beach views. Friendly and helpful staff. Located near plenty of things to do and places to eat. Especially liked the kitchenette feature for convenience and money-saving potential. Clean and beyond basic.

"Best hotel again!"

5
27/07/2018

Our ocean front suite was perfect. We requested a high floor and were on the highest one. Also our early check in was a breeze. The suite was clean. We had two balconies overlooking the beach and the ocean. What a view! The pool was clean also. We have stayed here several times and have never been disappointed. From check in to check out everyone is pleasant and helpful. And the location on the beautiful beach cannot be beat. We can't wait to go again!

"My family enjoys our stay every summer!"

5
23/07/2018

We have been going to this hotel every July for the last 3 years. I feel like every time we come it gets better. They have done some interior remodeling since last time and it makes the hotel that much better. We never have any issues, from parking, to check in, to quick access to the room, rooms are always clean, the view is GREAT! Easy access to the beach and pool. Walgreens across the street is PERFECT! Local restaurants, ice cream shop and little stores makes it fun to walk around. Not heavy traffic. It's just a great weekend getaway every time.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Nydia66 Thank you so much for your fantastic review of our hotel, Best Western New Smyrna Beach Hotel and Suites. We are thrilled you and your family enjoyed your stay and were able to take advantage of so many of our amenities. I will pass on your comments to our staff, they love hearing when the Guest has a wonderful time. We will see you next July! Sincerely Lilli Director of Sales

"Great time, great memories"

5
19/07/2018

Loved the set up of the hotel room. Great size and the view of the beach is absolutely amazing! Literally right on the beach. The pool was enjoyable but I do wish it was larger. Truly enjoyed our stay here!!!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear dpricci1 Thank you so much for reviewing the hotel. We are thrilled you enjoyed your stay with us and Hope to see you again very soon Sincerely Lilli Director of Sales

"Beach Trip"

4
18/07/2018

Great place to stay! Beach area is one of the cleaniest and family oriented spot that we have been to. Front desk personnel made sure you had everything you needed and are always smiling! Coffee 24 hours a day! Avoid room 306 as there are two palm trees that obstruct the view.

"Great Vacay!!"

5
18/07/2018

What an awesome vacay we had at Best Western!! Great room, great view, very kind and accomadating staff. Everyone always said Hello with a smile! They run a great hotel with excellent attention to every detail. The cleaning crew on floor 7 was amazing! Thank you for making our stay very memorable!! We will share our stay with family and friends.

"Awesome experience!"

5
14/07/2018

We just came back from 2 nights at the Best Western in New Smyrna Beach. I don't normally write reviews, but the staff at this hotel deserve a big shout-out for their service! Hotel is beachfront with beautiful views and a balcony to enjoy it. We got a two-bed suite with very comfortable double beds and an area with a pullout couch, big fridge, microwave and kitchen cabinets with plates and bowls. Restaurant on site had a tasty breakfast at very reasonable prices and a gorgeous view! There was a ton of space for the six of us. Distance is an easy walk to beach shops and restaurants. If you are looking for a swanky hotel this one might not fit the bill, it is not luxurious. But if you want a comfortable beachfront hotel with a nice vibe and friendly staff, look no further. We are definitely returning!

"Outstanding!!! They saved our vacation!"

5
06/07/2018

This place saved our vacation! We had booked a condo on the Gulf south of Sarasota. Upon arriving there we found that they were having the Red Tide and there were dead fish everywhere. There was no way you could play on the beach or go anywhere near the water. Our kids were devastated! So we looked online real quick and found this place. They offered a reasonable price and were right on the beach so we went for it. We drove about 4 hours from the Gulf to New Smyrna. We could not have been anymore happy! This place is great! The room worked out perfect for our family as there was a separate bedroom and living area with a pull out couch for the kids. My wife and I actually got to sleep. The room had 3/4 size fridge and little kitchen area which was great for breakfast and lunch. Every room has a great view of the beach and it is just a quick little walk downstairs and you are on the sand! There was access to the pool directly from the beach so our kids would play in the ocean then run over to the pool before coming upstairs. The staff was extremely helpful and always friendly. The rooms were clean and the property very updated and nice. They didn't even charge for parking which I was shocked by since they were right on the beach! Overall this place was absolutely great and I have already told my wife next time we go to Florida we are staying here again!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Jrbruen We are so happy you enjoyed your stay with us. We are thrilled you found us and had a fantastic vacation. New Smyrna Beach is a great little beach town for family vacations. W look forward to your familys return. Sincerely Lilli Director of Sales

"Great place to stay with awesome view."

5
29/06/2018

We got to hotel in the evening, checked into a very nice room, It had a great view. Very helpful staff. Great recommendations on places to go. The family had a great time on the beach. The stay was great I would stay there again. I highly recommend it.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear CT67SS Thanks so much for your wonderful review of our property. We are thrilled you enjoyed your stay with us here at the Best Western New Smyrna Beach. We hope you and your family will return again soon for another beach vacation. Sincerely Lilli Director of Sales

"Perfect!"

5
28/06/2018

Really enjoyed our stay here. Rooms were clean with a great view! Staff were very friendly! Right on the beach. Boston Fish House across the street was very good as well for dinner. We would stay here again in a heartbeat!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear MJCJ Thanks so much for your wonderful review of our property. We are thrilled you enjoyed your stay with us here at the Best Western New Smyrna Beach. Our Staff loves to hear that the guests are enjoying their stay. We hope you and your family will return again soon for another beach vacation. Sincerely Lilli Director of Sales

"Wonderful Place to stay! "

5
27/06/2018

Not only do all the rooms have a nice view and come with a small kitchen but the staff is absolutely the best! My husband and I were having our wedding in Port Orange and needed a place for our out of town family and friends so we picked this hotel and so glad we did! Lilly was nice in helping us coordinate all the rooms we needed. The staff honestly treats you as if you are at a 5 star resort. Alex, Denny, Jason are just a few that I have to say thank you for everything after our stay from the bachelorette weekend to the wedding weekend you all are wonderful and can't thank you enough. Great hotel I highly recommend you can't go wrong! Everyone is already planning on coming back.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear ShaneC Thanks so much for your wonderful review of our property. I am so happy to hear that you as well as your wedding guests enjoyed their stay with us. We hope you will come back for a few romantic getaways now that you are married! Congratulations, and I look forward to hearing from you in the future. Sincerely Lilli Director of Sales

"Great place to stay"

5
24/06/2018

Hotel staff was friendly, housekeeping staff was great, easy access to beach. Rooms were clean and spacious. Pool area provided plenty of chairs and had shaded area also. We felt safe, will definitely stay again

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear terri3311 Thanks so much for your wonderful review of our property. We are thrilled you enjoyed your stay with us here at the Best Western New Smyrna Beach. We hope you and your family will return again soon for another beach vacation. Sincerely Lilli Director of Sales

"Family vacation"

4
24/06/2018

Our family was very pleased with the choise we made in this hotel. Room exceeded expectations. Very clean and spacious. Staff was very friendly and accommodating. A couple things that would have put it over the top: Although there is a shelter over one end of the pool, it really only accommodates 2 tables (8 folks). There really should be a few umbrellas to get folks out of the FL sun. Also, Beach front decking is locked and inaccessible during sunrise. Really makes no sense to drive guests to sit in the sand. This is a missed marketing opportunity. Open it up and offer coffee, would be seen as a significant luxury.

"Very nice oceanfront hotel"

5
20/06/2018

We stayed at the Best Western in New Smyrna Beach for our anniversary and loved this oceanfront property overlooking the ocean. Rooms are well equipped with kitchenettes and sofa and lovely balcony. We very much enjoyed our stay here and the great customer service.

"Clean, Comfortable and the Location cannot be beat!"

5
19/06/2018

This is a small Best Western right on a clean beautifully maintained beach in New Smyrna. Easy check in. Room was large, well equipped with a mini kitchen and SUPER CLEAN. There was a large party that kept some noise up on our floor but no fault of the hotel. I would def. recommend this hotel and I would def. stay here again

"Checked out early"

2
18/06/2018

This was my first trip back to NSB area in many years. This was a 3 night beach stay at the tail end of our Disney Trip. We are a family with two young school age children. I expected modest and even possibly dated accommodations for the price and location. However, I was hoping for clean, comfortable accommodations with at least one separate bedroom and a kitchen. A place to eat breakfast and a few small meals, takes breaks from the beach, and watch the sunset with easy access to the beautiful beach. Those expectations were not met here. We had a 2 bedroom with kitchenette. It had been updated but was horribly laid out. Very little natural light. Only a window and glass door - no slider- that opened on to a small, closed in balcony. Not beachy feeling at all. It had an institutional feel. Orange/tan walls and dark brown furnishings throughout. The bedrooms had no windows. One outdated bathroom. The first room smelled musty so we asked for another. Some of the bed sheets had stains. All staff did their best to remedy the situation and were very courteous- except for the manager. It took some work to get a refund for the remaining days. We decided to check out the next morning and book a room a few properties down the beach. It was less expensive but so much nicer.

"Outstanding "

5
18/06/2018

We choice This hotel because of the location. They are right at the ocean ,you literally walk down the steps to the pool. The entire front desk and support staff are unbelievable helpful and friendly. We travel quite often,the room was just awesome with a beautiful view of the ocean. We will definitely try and plan a return trip.

"Great service-Great location"

5
18/06/2018

This our 3rd visit with the hotel and we love it. They have full size fridges and kitchenettes. It's not all super modern, but it works great for laid back folks who just want to relax and have easy ocean access. They also have a great breakfast place on the 2nd floor. All rooms have ocean view.

"Disappointed"

3
07/06/2018

I stayed at this hotel 8 years ago when it was under a different name. I enjoyed my stay at that time. After my stay this time though, I won't come back here again. We came in from Orlando a few hours before check in. I was pleasantly surprised when we were able to check in early. When I booked the hotel in March (over 2 months ago), I made sure to get the balcony suite. When I first stayed here in 2010, we had a full view of the beach from our room. I was disappointed when we got to the room & I only had half a view. That was the ONLY reason I booked this hotel. I was expecting to get the full view I had all those years ago. The price for the full view is the same as the half view, I suppose. The hotel room itself was very spacious. The 2 beds were separated from the main area. By separated, I mean, it was a room with a door, which was nice. It had a kitchenette which would've come in handy if we were staying longer. The hotel is smoke free yet everytime we went outside, we smelled cigarette smoke. The hotel was renovated but it still felt old. I could hear full conversations when people were passing by. There was an opening in the side of the door where the hinges are. I've added photos for clarification. I could actually see outside in the hall which means someone could see inside the room if they looked through it. That was a bit disturbing. The room smelled damp which is expected, since it was on the beach, I guess. The positives were the beach access & the friendly employees. I loved that the beach was right there within a few steps. We really enjoy going to New Symrna Beach but the next time we visit, I will stay at another hotel.

"Great hotel!"

5
06/06/2018

Rooms very clean and roomy. I believe they all have a kitchenette. Nice pool. Great restaurant for breakfast and lunch, with a super view of the ocean. They provide pool and beach towels. Would stay here again!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Kathy M Thank you so much for your kind review of our hotel, The Best Western New Smyrna Beach Hotel, and Suites. We are absolutely thrilled you enjoyed your stay with us and look forward to your speedy return to enjoy our new food and drink service by the pool. We are so happy you enjoyed the new Updated Seascape decor and menu. Sincerely Lilli Director of Sales

"Lovely, lovely stay"

5
04/06/2018

This Best Western is just great. All of the staff are very cheerful and friendly. The room is immaculate and comfortable. My husband and I spent just one night here, but we go back often when we stay on the beach. The beach is clean, with a lifeguard right in front of the hotel. We had breakfast in their restaurant. It was so pretty, with white table cloths and turquoise walls. They had a "lighter fare" section on the menu and I had the eggs in a basket, with fresh fruit. It was perfect.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Douglas172 Thank you so much for your kind review of our hotel, The Best Western New Smyrna Beach Hotel, and Suites. We are absolutely thrilled you enjoyed your stay with us and look forward to your speedy return to enjoy our new food and drink service by the pool. We are so happy you enjoyed the new Updated Seascape decor and menu. Sincerely Lilli Director of Sales

"Great resort, location, and service!"

5
01/06/2018

We had a great experience. The suites were spacious and nice, and the hotel is literally in the heart of NSB. Very easy to get to the local cafes, restaurants, shops, and the like. The pool and beach areas were also nice and well-kept. The service was friendly, and the hotel's general manager was gracious enough to help us out with a booking issue. We highly recommend this hotel!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear timhaughee Thank you so much for your kind review of our hotel, The Best Western New Smyrna Beach Hotel, and Suites. We are absolutely thrilled you enjoyed your stay with us and look forward to your speedy returnn to enjoy our new food and drink service by the pool. Sincerely Lilli Director of Sales

"Beach Vacation"

5
29/05/2018

Excellent rooms with incredible views of the beach! Every room has a balcony overlooking the ocean. The rooms have plenty of space and are equipped with a refrigerator, microwave and basic kitchen utensils. Walking distance to town, shops and grocery store.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear jmoul2n Thank you for staying with us here in New Smyrna Beach. We are thrilled you enjoyed your time with us and look forward to your return in the very near future. Sincerely Lilli Director of Sales

"39th Anniversary"

4
28/05/2018

Very nice hotel, friendly staff, very nice location, had a little kitchen , good beds. close to rental shops and good places to eat. Next time I will try to get room 811 to see the sunrise and set. We didn't get to enjoy the pool ect. because it rained on us all weekend, but that's the way it goes in Florida..

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you for reviewing our hotel the Best Western Hotel and Suites in New Smyrna Beach. We are thrilled you chose us to celebrate such a special event. We hope you will return again soon to experience Our pool and beach when the weather improves. Sincerely Lilli Director of Sales

"Best hotel on the beach"

5
23/05/2018

This place is in a great location, with gorgeous views of morning sunrises, near good places to eat, with friendly staff at a fair price. Though this is an older high rise it has been recently updated and has comfortable beds. What more could you want?

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Margaret Thank you for your very kind review. We are so happy to hear you loved your stay with us here at the Best Western New Smyrna Beach. We hope that you will return to see us again very soon. Sincerely Lilli Director of Sales

"resr and relax"

5
18/05/2018

Nice hotel-super view of the beach-excellent food in the restaurant-most comfortable bed I have ever slept in-staff were super friendly and very helpful with recommendations for restaurants and activities and sites

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
thank you for your review. We are so happy you enjoyed your stay with us and hope that you will return very soon to stay with us again Sincerely Lilli Director of Sales

"Surprise!"

5
17/05/2018

I made reservations for a beach getaway based on the reviews on TripAdvisor. Fellow reviewers did not lead me down the wrong path. I was pleasantly surprised how nice this hotel is overall! Especially for a beachfront hotel! As a native Floridian who stays at the beach often, I've come to expect sand in the elevators, towels laying by the pool and average balconies. Not the case here! The hotel has recently been renovated and it shows. The place is clean and smells new. Our room was ocean view (310), 2 bedroom. It was perfect for our family. The mattresses were very comfortable. The bathroom was spotless. The carpet was clean and unstained. The kitchenette has everything we needed. The balcony was a decent size and provided a great view of the pool and beach. What I really commend this hotel for is the staff. Absolutely every person we came in contact with was friendly. They wanted to ensure we had a good stay! I will stay here again when we come back to New Smyrna Beach!

"Great oceanfront location."

4
15/05/2018

Our group of 4-couples stayed here in 2016 and all wanted to return for this trip. 3-couples booked suites on the edge of the beach and one couple booked a king room. The views are as good as it gets in this part of Florida. The beach is drive-on, so if you don't like that, then find another beach. All of our group grew up with drive-on beaches, so we felt totally at home. The staff is very friendly and sufficient to keep up with the constant cleaning of sand and water in the halls. They must sweep the floors four or five-times each day. The garage is washed daily. We had no mechanical troubles with any of our rooms, but I was at the desk as the handled two-issues, VERY promptly. There are many good restaurants nearby, but the hotels restaurant proved excellent for breakfast. Excellent value in a great location. I save five-stars for luxury hotels that deliver luxury. This is a beach hotel, so more casual than many resorts or upscale properties. My bed was a little too soft for me, but I'm sure that it's perfect for others.

"Great hotel but parking is limited"

4
11/05/2018

This is a nice clean comfortable hotel that is reasonably priced. The beach front location is great! I had a beautiful view from my balcony. I haven't stayed at any other hotels along New Smyrna beach so I don't really have anything in the area to compare this hotel to but I was comfortable and the staff was friendly. I would definitely stay here again.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Kim S Thank you for reviewing your stay with us here at the Best Western New Smyrna Beac Hotel and Suites. We are so happy to hear you enjoyed your stay with us and look forward to your return very soon. Sincerely Lilli Director of Sales

"Great hotel"

5
11/05/2018

The room was amazing. The bed was the most comfortable I've ever slept in. Took a picture of the tag to buy one for home. Mattress was only 2 months old according to the tag. The view, and balconies were amazing! Will always stay here when I come back!!!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Tavares6 Thank you so much for your review. We are so happy you enjoyed your stay with us here in New Smyrna Beach at the Best Western New Smyrna Beach Hotel and Suites. The mattresses in the hotel are all new, I am thrilled to hear you thought they were comfortable. We hope you will return soon the next time you are in The New Smyrna Beach Area. Sincerely Lilli Director of Sales

"Clean Room, Nothing Else to Brag About "

3
11/05/2018

The lock on our door never worked properly, despite multiple attempts to tell the staff. The lock would turn green, but the door would not open. We waited outside our room for about 10-15 mi upon arrival and each time we came back to the room. It was never resolved. In the morning, I was looking for somewhere to use my computer (other than my room because others were sleeping), and the staff told me the beach was my only option. The pool and ocean viewing decks don't open until 9am, and there is no lobby or business center. It's not exactly ideal for me to put my computer in the sand on the beach, as suggested by hotel staff. The layout of the room was nice, and it seemed clean enough. The view was nice as well.

"beach stay"

5
06/05/2018

The hotel is in a great location on the beach and little town lots of restaurants to pick from. All rooms look over the ocean with great views. Employees all very friendly and helpful. Room and pool area all very clean. Had breakfast in the restaurant that is located in the hotel it was also good. Will stay here again.

"Best 4 day Weekend for a wedding ever"

1
04/05/2018

Wow this staff from front desk, to restaurant, to special service ( Lilli) housekeeping, grounds, all made our daughters wedding ( 4 day) weekend the best ever. They made sure everthing was perfect with the 35 rooms we had booked. Definitely the best location on the beach to walk to where you need to go.

"Fun by the beach!!!"

5
01/05/2018

The hotel staff is very accommodating with children! I booked my room and asked for a crib. When we arrived it was set up along with a little blanket and sheet! Room service was great. Housekeeping was fantastic. The front desk also has various items in the event you forget anything, such as razors and toothpaste. I will definitely go back again. Plus, you can't beat the view and access to the beach. One more thing, I really enjoy parking in the garage.

"Location,Location,Location"

4
30/04/2018

This hotel was great. It is right on the ocean and within walking distance of many great shops and restaurants. The staff is beyond accommodating! Alex, at the front desk, was our "go-to-guy". He was always so responsive and professional. He answered our every request with a smile on his face. I would definitely stay here again. Great hotel that is very affordable!

"OUTSTANDING!"

5
24/04/2018

The staff, the location on the beach, the pool area, and the restaurant are all fabulous! The staff are friendly and never failed to say hi or ask me how I was doing--everyone from the Front Desk to Maintenance to Housekeeping to the restaurant staff. The property was meticulously clean--2 employees were dusting the chair rails in the hallways. I hope to be back more than once! Thanks!

"Pleasant and quiet"

4
23/04/2018

I enjoyed my 2 night stay. The pool and room were clean. The bed was super comfy. The main reason I stayed was because of the proximity to the beach. I was not disappointed. I plan to stay in the future.

"Excellent place to stay at New Smyrna Beach"

5
18/04/2018

Had an overall excellent experience again this spring at BW at NSB. Will return again next spring because of quality of hotel, rooms and service at a moderate price. Great beach, swimming pool, close to town that has excellent choices for lunches and dinners.

"Quick Decision"

4
18/04/2018

We had an unexpected opportunity to visit our daughter and needed a place to stay. Checked other options, found BW a little pricey but front desk made us confident and when we gave our name, they acknowledged that we had stayed with them before, and thanked us. Next stay in NAV will be BW!!

"Perfect stay"

5
14/04/2018

We spent 5 nights here this past week, in an ocean front king suite (on an upper floor). The view was just amazing from either of the 2 balconies. The suite itself was comfortable and had plenty of room for us. We found the location to be just right for us and what we wanted to do there. Step right onto the beach, or a short drive to numerous activities and sight seeing options. Not to mention plenty of very good restaurants; from in the hotel to nearby. We would definitely stay here again and would recommend it as well.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Ranger17S2K Thank you for your review. We are so happy you enjoyed your stay with us! Our staff strives to make each and every stay memorable. We look forward to seeing you again very soon. Sincerely Lilli Director of Sales

"Great Get-a-Way"

5
13/04/2018

Always enjoy staying here when we are in New Smyrna Beach for a few days. The staff is friendly and very accommodating. This hotel is on just a few steps away from the beach and close to restaurants in the area.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear lawanaabernathy Thank you for staying with us here at the Best Western Hotel and Suites in New SMyrna Beach. We are so happy you enjoyed your time with us and look forward to welcoming you back very soon. Sincerely Lilli Director of Sales

"Friendly/clean/relaxing"

5
12/04/2018

Beautiful and clean hotel with a friendly staff. The rooms were very spacious and up to date with balconies overlooking the beach.I would recommend this hotel to anyone and we hope to return very soon!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear javery2829 Thank you so much for your glowing review. We strive to make each and every guest experience the best it can be. We look forward to welcoming you and your family back very soon. Sincerely Lilli Director of Sales

"Spacious, comfortable and caring staff"

5
09/04/2018

This hotel is older but so well kept. It is very clean and in good repair. The staff is very attentive to guest needs. You can't ask for a better location, right on the beach and within walking distance to restaurants, groceries and other conveniences.

"Christmas Getaway"

5
06/04/2018

We had booked a room for Dec 26th to meet up with friends from Pennsylvania for the day. On Dec 25 we called to see if a room would be available for that night & it was. We drove over to the coast & stayed the extra night. We had a nice Ocean front room that was clean & comfortable. The staff was very friendly & we totally enjoyed our stay. The beds were also really comfortable & we are trying to find out what brand/model they are.

"Great location!"

5
01/04/2018

Not our first time staying here and won't be the last. Love it! The property is kept clean. Staff is consistently friendly. Esthetic updates being done continually. Hallways, floors and pool area redone since last stay.

"Friendly, comfortable and ultra convenient"

4
31/03/2018

Great hotel for a few days by the sea - literally. Park your car and forget about it until you leave. Front desk staff very friendly and helpful, rooms comfortable with facilities to prepare basic breakfasts and lunches. Restaurant offers good breakfasts and lunchs with great ocean views and lots of other eateries within walking distance. Many restaurants also deliver. And best of all, the magnificent beach is just a few steps away.

"eric and donna waterloo ont."

5
31/03/2018

this hotel offers great location and service.the staff are excellent.there is plenty of shopping and dinning close by.all rooms face a good view of the ocean.would definitely return.bravo to all for making our staya wonderful experience.

"Decent beach side hotel for the money"

4
30/03/2018

Prices were reasonable for what you get. Every room in this hotel faces the beach with a balcony, however, we did not get to enjoy the balcony because the wind off the ocean was just too cold, even though it was nearly 80 degrees outside during the day. The door to the balcony is not a sliding screened patio door that you can leave open for the sound of the beach at night, but rather a single hinged door. Be aware that the hotel does not offer beach chairs and umbrellas. You need to rent them from a vendor on the beach, and it's kind of expensive IMO.

"Clean on the beach and great views"

4
29/03/2018

really pleasantly surprised how nice this place is. Reserved a king suite and the room was clean with great views. nice to have a full refrig and micro to cook in between our meals. the views were spectacular from the balconies (2) and with one door open, sleeping to the sound of waves can't be beat. The staff is super friendly. I know there are choices around the area, but I'm not sure that any of them have the value and each room a view of the ocean.

"Stay here!"

5
28/03/2018

Beautiful hotel for families! View was beautiful! Within walking distance to many shops and restaurants. Loved the room! Big, clean, and updated! The mini kitchen was helpful since they don't offer free breakfast. Would definitely stay here again!

"Amazing Weekend Family Getaway"

5
28/03/2018

This was a perfectly located hotel with a very friendly staff in the cutest town. I would definitely come back! I recommend checking out Wakeup Cafe and Jason's cafe for an affordable and delicious breakfast nearby.

"Roaches - VERY POOR customer service"

1
26/03/2018

We found roaches (6-10) under our sofa on the last night of our stay. We discovered this after our daughter had already been sleeping on the couch for 3 nights. The hotel security guard came up to kill them and found a lot more along the baseboards. Then he took pictures of the dead roaches and left. We had to call down to the front desk to se about a different room, we were never offered one. I ended up moving my family of 5 to a different room at 11pm and went through all of the items that were in the living room/kitchen area before transferring them to the new room. I asked when the GM was going to be in so I could talk to him and was told he would be in at 9am. I checked out at 9:05am and requested to talk about the situation and then was told "He sometimes is here by 9am, but also sometimes comes in at 10am". The person at the front desk offered us a free breakfast for our troubles, but why would I eat at a place with roaches?! I then asked what time the GM leaves and was told "He leaves between 3 and 5pm, depending on business.". I got home and went through every item that we brought back to make sure that I didn't bring anything home with me, which took over an hour. I called the hotel the very next day at 3:30pm and was told that the GM was already gone for the day, so I left a message. I'm STILL waiting for a call back and it's been 2 weeks. I even contacted the Best Western cooperate customer service and informed them of my experience. I asked them to have the GM call me and still NOTHING!! I will NEVER stay at another Best Western AGAIN!!!!

"Great stay, great price"

4
19/03/2018

We really enjoyed this hotel on the beach. Great staff and good price. Decent location to downtown hot spots if you walk the beach side. Rooms were recently renovated and good size, a separate bedroom from sitting area with a door so someone can sleep and not be bothered.

"Our home away from home!"

5
14/03/2018

It is always a pleasure to stay at the Best Western New Smyrna Beach Hotel & Suites. The staff are exceptional when making a room reservation, upon our arrival as well as when checking out. We can always count on the best customer service from the wonderful team here at this hotel. Lilly, Linda, Deanna, Alex and Natalie always take care of me and my family when visiting. We are coming back to stay with you this summer and we can't wait! Helen & Scott

"AWESOME HOTEL"

5
13/03/2018

The staff is very helpful and seems to really care about your stay! The location is great with a perfect balance of the beach and the pool. Also, a convenient grocery store/ liquor store nearby. Having an affordable restaurant on the second floor was very nice as well

"Fantastic place to stay"

5
13/03/2018

My husband and I stayed here with 2 teenage boys. The suites are a great design. The bedroom offers privacy from the living area. The rooms are clean, well-maintained, with current decor. Staff is friendly and professional. We didn't try the restaurant onsite, but there are several restaurants nearby. The Mexican place across the street is good. A block or two away is the Wake Up Cafe with WONDERFUL food. Even the food truck on the beach near the hotel had great hotdogs, fries, etc. The pool and beach-access are nice.

"Pleasant surprise!"

4
12/03/2018

For a hotel that has been there for a long time, we were very happy with the accomodations! The rooms were clean, nice view and the beds were very comfortable. Full kitchen in the room which made it nice to keep drinks cold and 24 hour coffee by the front desk. All the staff was incredibly helpful! Only criticism would be that they need more lounges around the pool. Will definitely return there!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear 19saluki65 Thank you for reviewing our property. We are thrilled to hear you enjoyed your stay with us here in New Smyrna Beach. We have already ordered more lounge chairs for the pool area... We look forward to you coming back to enjoy them Lilli Director of Sales

"Wedding visit"

5
10/03/2018

We usually choose to rent a condo during our yearly New Smyrna visits. We will be staying g at Best Western from now on. Beautiful rooms, tons of amenities, friendly staff who go out of their way to help you. We had a great trip and will be back in August

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Paula We are so thrilled to hear you had a great experience with us at the Best Western in New Smyrna Beach. We look forward to your return very soon Sincerely Lilli Director of Sales

"Girl friend getaway "

5
27/02/2018

I stayed at the Best Western New Smyrna Beach Fl for 2 nights/3 days. Rented a 2 bedroom, ocean view, 8th floor ( top floor ) room. Very nice room. Clean & large. The beds were descent but too firm for me. They have a small, but nice breakfast/ lunch restaurant which also serves the pool area & includes beer & wine. I didn't drink alcohol but food prices were reasonable. I only ate breakfast there but the food was good & staff was very good. I hoped to use the pool but it isn't heated & was too cold for me. It IS February. There was no hot tub. Darn! The staff were extremely friendly, nice & polite. I would stay here again. It was a beautiful beach. Driving is allowed on the beach there so can be scary with kids. Walking distance to shopping & restaurants.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Jilltowers Thank you for your review of the Best Western New Smyrna Beach Hotel and Suites! We are thrilled you enjoyed your stay with us and hope you will return very soon to relax by the pool and enjoy the warm spring weather.. Sincerely Lilli Director of Sales

"The Best!"

5
24/02/2018

Awesome! Don't stay anywhere else! You won't be disappointed! Great staff! Great location! Truly on the beach unlike all other hotels. We learned that every room has a beach view! They have an outdoor bar by the pool now!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Dwight J Thank you so much for staying with us and taking the time to review our property. We are thrilled you enjoyed your stay and look forward to your return next month! We hope when you return you are able to take advantage of our new service by the pool and have lunch poolside! Sincerely Lilli Director of Sales

"The best Best Western"

5
21/02/2018

Best Western has clearly graduated from the old reputation of a convenient, clean hotel stay to a vacation destination. The New Smyrna Beach location is perched on the beach with views of the ocean from many of the rooms. The rooms are spacious, comfortable, and the decors quite pleasant. The service in the restaurant and at the front desk is as good as any one would find at a Ritz or Four Seasons. If you're in the area, this property gets high marks. The only negative is that a large stretch of the beach in that area is open to auto traffic and parking.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Greg2G Thank you so much for your kind words. We strive to make every guest experience the best it can be. I will pass on your kind words to our staff they will be thrilled. We look forward to your return very soon Sincerely Lilli Director of Sales

"On the beach"

4
20/02/2018

I would have made this a 5 but a broken elevator that caused endless wait times for the only one working. Not sure how long this elevator has been out. The location is great, with good ocean views. We had the top floor suite that is the Bridal Suite. It has an extra room with direct ocean view (no door). Love sitting on the balconies. Suggest you consider this suite, room 815. Full size fridge and microwave. Gym was OK, good equipment. Restaurant is good for breakfast.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear BBQmaster69 815 is a beautiful room! We are thrilled you were able to enjoy your time with us. We apologize for the inconvenience of the elevator being down. A storm shocked the panel and we had to replace the part. Unfortunately, it was during your stay. We hope you will give us another try the next time you are in the area. SIncerely Lilli Director of Sales

"Romantic weekend"

4
19/02/2018

Nice hotel, perfect location, oceanfront,many good restaurants near by, they have a rooftop restaurant with a great breakfast awesome view, also from the rooms, vehicles drive the beach here so be careful walking but the drive in your car and the small fee is a great way to see the coastline and spend a beach day

"Very nice hotel with great views and fantastic restaurant"

4
15/02/2018

We stayed at the Best Western for 4 days and we were impressed with the views. We had a suite with a private (interior) bedroom and a living room with a small balcony and view of the ocean. The housekeeping was okay, they should have vacuumed better though. You could hear noise in the hallway and the balcony doors were hard to shut so they made noise and vibration whenever they closed. Since the bedroom was inside, the noises weren't a problem when trying to sleep. The hotel location was very good as well. A little less than a mile to Flagler Ave with all the shops. I would stay here again and I would definitely use the restaurant for breakfast. Wonderful view and the food was excellent (much better then Wake Up Cafe across the street).

"Birthday breakdown"

4
13/02/2018

Our car developed a mechanical fault just outside NSB. We saw the Best Western from the main road, it had good reviews, so we gave them a call. Danny secured us one of the last one bedroom suites for two nights. This was more space than our family really needed but we were grateful, as it was already dark. The microwave and fridge-freezer proved useful during our stay and it was an easily walk to the supermarket and a great french bakery. The only negative feedback on our suite was that it was clearly for 4-6 guests but the breakfast table only had 3 chairs. We had to move it at meal times so that one person could eat from the sofa. We didn't use the hotel's restaurant. When our car took an extra day to be fixed Danny offered us a two bedroom suite at no extra charge and had someone take our luggage from the office to our room. The friendly staff, and clean and safe accommodation made our breakdown less of a crisis. The kids loved the beach access and I got to unexpectedly celebrate my birthday in FL.

"Great Place to Stay"

5
04/02/2018

It was great because of location, on the beach with beach front rooms. Easy drive to other locations and sites in the area. We had a problem with the first room we went into, but it was rectified by management putting us into the honeymoon suite! Unfortunately couldn't use the pool because it was too cold!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Lincoln117 Thank you so much for the review. We appreciate you taking the time to review our property, Im so glad you were upgraded to the Honeymoon suite, the balconies and views are amazing from that room. Sincerely Lilli Director of Sales

"Great location, outdated interior"

4
03/02/2018

We stayed for 2 nights in in the one bedroom 2 queens suite. The property is right at the beach and each room has an ocean view. +Breakfast (low price, good food with free coffee refils) view, licatiob, staff -smell of room, decoration

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Daniel Thanks so much for the review of the property. We appreciate your taking the time to review us. We hope you and your family will return soon for another stay to enjoy or recent renovations. Sincerely Lilli Director of Sales

"Great Staff but Hotel was Disappointing"

3
27/01/2018

Hotel is quite, old, rooms are dark and musty smelling and the layout strange. Not sure if all the rooms have ocean views. The bedroom was separated from the small living area where there is also a small kitchenette with sink, microwave, and large refrigerator and a nice size bathroom. We were very disappointed since the room rate was pretty expensive for a Best Western and no breakfast included. Yes, they are on the beach with free parking but it was overpriced. Lobby is very small and crowded looking and nothing special AT ALL!!! The staff was awesome and it made up for the other things that were just okay. Very accommodating, friendly and just nice. Other than that, we would not stay here again. I don't understand the reviews on this hotel that are so positive - I just don't get it. The breakfast on the second floor was actually quite reasonable and very good.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Olena We apologize for not exceeding your expectations. We would love to have another opportunity to wow you and hope you will give me a call. My office line is 386-426-0251. Sincerely Lilli Director of Sales

"Welcome to 1965"

1
23/01/2018

I am not sure how a hotel like this gets three stars or a high rating on this or other sites but I can tell you first hand that this is far from any three star ratings unless you don't get out often! Hotel is old, outdated, dark, no front lobby, paint and color and decor are all far behind times and beds and bedding might still be from when they opened. I would say this is a below average property in many ways.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear M E Thank you for taking the time to review our property. We apologize for not meeting and exceeding your expectations. I would love to speak with you and hear your thoughts on where we failed. We have done extensive remodeling of the property over the last 4 months. New Pool furniture and decking, new flooring in halls, new updated paint colors, remodeled the restaurant, all of the beds have been replaced, new landscaping, updated our entrance....and several other projects. Please give me a call at 386-426-0251 Sincerely Lilli Director of Sales and Marketing

"I will come back!"

5
21/01/2018

Great rooms, I was with my 2 teenagers and we stayed for 2 nights. Great view, and the beds were so comfortable. The bathroom needs to be updated, but overall I liked the hotel! There is a restaurant for breakfast at the first floor which was very convenient because it was raining.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Lina We are so happy you enjoyed your stay with us and hope you and your boys will return very soon for another stay. Sincerely Lilli Director of Sales

"Excellent views"

5
06/01/2018

I was referred here by a friend who loves this place. Small lobby. The hotel means business with their check in times. We actually weren't able to check in until after the appointed check in time. Also disappointed that breakfast wasn't included like at other BW hotels where we've stayed. The hotel does have a restaurant for breakfast and lunch and the view is amazing. The prices weren't horrible. There are a microwave and fridge in the room and a market nearby. All in all a great hotel with attentive service maids.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear 645francesp We are thrilled you stayed with us and enjoyed your time here. We hope to see you again very soon Sincerely Lilli Director of Sales

"Beachside Comfort"

5
04/01/2018

We loved the room layout, service, amenities, and ocean view. Next time we need a little getaway to New Smyrna, we will definitely stay at this Best Western. We joined other friends who use this hotel regularly, and it was the best time we've had in a while. Great Choice!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Y4319TLrichardg Thank you so much for your review. We are so happy you all enjoyed your stay and intend on staying with us again in the future. Sincerely Lilli Director of Sales

"Nice views, small beds"

3
02/01/2018

Not a bad hotel but you should take note that the beds are full sized and pretty soft. The balcony is great and every room has lovely views. My only complaint was that the beds are too small to share and my sleep there was not solid.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear oregonlahar Thank you for taking the time to review our hotel. We are so glad to hear you enjoyed your stay with us. We hope to see you again very soon. Please next time request a room with a King Bed so you will have a more restful sleep. Sincerely Lilli Director of Sales

"Great view, friendly staff"

4
02/01/2018

Great except the bathroom was really dirty. They came right up and cleaned quickly. However, they had to come back & do it right. They made it immaculate :) The room has a full kitchen including dishes & silverware, full fridge. The room has plenty of outlets & a FAB view, great internes. Molly up front is super sweet. Easy parking - I can't wait to go back!!!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Marcy S Thank you for staying with us and taking the time to let us know how we are doing. We will address the issues you referred to awith the staff to ensure this does not occur again. We hope you will give us another try in the near future. Sincerely Lilli Director of Sales

"Nice Hotel"

5
02/01/2018

This is the best Hotel in New Smyrna Beach, everything was excellent, absolutely no complaints. It would be nice if the restaurant was opened for dinner but an overall great place. I would definitely recommend this hotel. The restaurant had excellent breakfast.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear srbsurvey Thank you for your review. We strive on a daily basis to make each and every guest stay memorable. We are thrilled to hear you enjoyed your time with us here. Please come and stay with us again soon. Lilli Director of Sales

"Great Hotel"

5
30/12/2017

The location is fabulous. The rooms are clean and spacious. You can see all of downtown New Smyrna Beach, if you ask for a North facing room. You can also see the Ponce Inlet lighthouse and the draw bridge.

"Holiday Get Away"

5
28/12/2017

What an awesome Hotel, from the staff to the ocean view from our room!! It was cold during our stay so we opened our balcony door and turned off AC, fell asleep listening to the waves! We laid at pool all day, which you can face the ocean while sunbathing on their lounge chairs on the deck. Staff was extremely pleasant! Going back in a few months, beat choice in area hands down!!!

"great view;great experience"

5
27/12/2017

We were impressed with the welcome we received, the service provided and the excellent restaurant choices. The ocean front rooms are spacious and comfortable and the view is fabulous. We return annually and are never disappointed.

"Beautiful views, spacious rooms, helpful staff"

4
20/12/2017

We are repeat guests. Our latest stay was for three nights in mid-December and we had another positive experience. Our room was spacious, with a comfortable bed and large counter in the bathroom; the view from the balcony was beautiful; the food and service in the restaurant were fine; and the front desk staff were very friendly and helpful.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Diane We are so happy to hear you continue to stay with us. We are thrilled to hear you enjoyed your stay with us and are taking full advantage of all of the amenities we have on the property. We hope you will return very soon. Sincerely Lilli Director of Sales

"Very Disappointed"

1
19/12/2017

Stayed at this hotel many times when it was Holiday Inn, stayed there in October and it is the exact same - carpets filthy, room smelled something awful, pool was closed, restaurant was closed but we were charged $265 per night!!!! I have no idea where the above reviews are coming from but certainly not the reality of this hotel. The staff were all fantastic though, only good thing about this hotel is the staff..

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Eileen We are sorry to hear you were disappointed with your stay. I would love to hear from you directly on your review. Please call me at 386-426-0251 to discuss your stay. I am concerned you may be reviewing the wrong property. Our restaurant is open every day for breakfast and lunch from 7am to 3pm. We also are currently replacing all of the flooring in the hotel, with several of the floors completed. The pool deck was recently expanded and renovated as well as new furniture for the pool deck. We strive to exceed our guest's expectations every day. I look forward to speaking with you. sincerely Lilli Director of Sales

"B-DAY Stay"

4
15/12/2017

I was there for my B-Day, did not expect the cold weather. We did make the most of it though and had a very good time. Check out 2 resturants Off the Hook and Steakhouse, both in the Publix Shopping Plaza right by the hotel, both Excellent ( same owner ). Also the bagel store close by. We did go to a place for drinks called Traders, found the bacardi and coke my wife ordered to be less then acceptable, little liquor, may not even have been bacardi, maybe you'll have better luck if you get the drink directly from the bar to see for yourself. GOOD LUCK.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Tony Happy Birthday! We are so happy you chose us for your birthday stay. We look forward to your return Sincerely Lilli Director of Sales

"Wouldn't stay anywhere else!"

5
13/12/2017

We travel over here from Tampa 4-5 times a year; 4 nights at a time. We wouldn't stay anywhere else! Night Manager Shirley and Crew, along with ANY OTHER EMPLOYEE you come across there...represents the Hotel as if it were their Own! Always express appreciation for coming, and this includes the maintainance folks as well! You won't pass an employee that doesn't speak/talk with you! Super Clean; Super Friendly; Super accommodating; Super helpful Folks....and EVERY ROOM is WATERFRONT! You want to go here....Everyone at front desk super friendly but Shirley always a fave for us! (along really with anyone else working the desk; just a great group of folks!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you so much! We are so thrilled to hear this :) everyone here really loves the hotel and our guests and strive t make every guest feel special. We hope you return very soon. Sincerely Lilli Director of Sales and Marketing

"Fun trip for fishing"

4
13/12/2017

We always staff at this Best Western. We have been coming here since it was the Holiday Inn. We have seen many good changes to this hotel. They just work on the pool and area around it, and it looks very nice. The rooms are big and the views are awesome.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you we love to hear about our repeat guests and that you notice the changes here at the hotel. We hope you will return very soon. Sincerely Lilli Director of Sales

"Still great!"

5
12/12/2017

I had stayed here multiple times when this was a Holiday Inn, and this was my first time since it became a Best Western. Hotel has been updated quite nicely and did not disappoint. Spacious rooms with great views of the beach, Hotel is clean, pool is nice, and the small restaurant is good. All staff were friendly. I will continue to stay at this hotel when in NSB, it is great.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Cabo We are thrilled to hear you like our updates and will continue to stay with us. We hope you return soon, Sincerely Lilli Director of Sales

"above and beyond"

4
12/12/2017

just a little note about what type of people are running this hotel - - i left my sunglasses in the hotel room, and didn't discover it until we were 50 miles down i-95. i figured i'd never see them again. 6 days later, someone from the Best Western New Smyrna Beach phoned me and offered to mail my sunglasses back to me. the disney dream cruise ship didn't even do that for my husband's iPhone charger that he left in our stateroom. this is outstanding customer service and i appreciate it so much. thank you, thank you for going above and beyond in mailing my glasses back to me!!

"Relaxing Getaway"

5
11/12/2017

We wanted to check out New Smyrna Beach and chill a little. I chose this hotel because of the balcony. We lived on the East Coast in the North but are on the Gulf here in Florida. Nostalgia, you might say. The hotel did not disappoint. From the friendly greeting of the desk employees as we arrived to the delicious breakfast at our table overlooking the beach and ocean to our smooth checkout, this was a stay you would hope for. The room was spacious, quiet, clean and the air quality was excellent. Anyone travelling to hotels near or on water will know what I am talking about. There is often a musty odor from damp. Not here at all! The bath had more than ample counter space for both of our toiletries. The bed was comfortable, the balcony was a feature we both enjoyed as we watched the early morning fitness buffs. Breakfast was not complimentary but they had a small restaurant on premises that was very reasonable and afforded us another view of the beach and ocean as we ate. They are available for eat-in or room service from early morning till 3pm. No complaints from us. For other meals, there were many good places within a mile or so to eat. My husband said this was our best stay ever. We are very easy to please but, considering how enjoyable our stay was, I think that he's right.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear achrisfox We are so thrilled to hear that you continue to stay with us and enjoy your stays with us. We hope that you return to see us very soon. Sincerely Lilli Director of Sales

"The Best View"

5
07/12/2017

The Best Western has the best view of the ocean, it's right on the beach. We had a 2 bedroom suite, the layout was a bit strange. One bedroom has 2 regular beds the other 1 bed. It has a kitchen area and table, couch. Patio has a very heavy door that swings open. The room was very clean and plenty of closet space. The rooms were very quiet, no door slamming. It was very restful. Our floor had an ice machine, odd number floors had laundry. Dryers actually dried the clothes. Plenty of safe parking. The front desk were top notch, very nice and friendly. We enjoyed our stay. We wou,d love to return.

"Great location, the room was very nice, loved the layout and balcony right on the beach."

5
07/12/2017

The suite was one of the nicest we have stayed in. Loved the "windows" in the bedroom allowing view to the ocean. Nice balcony. Very satisfied. Breakfast room service was hot and included extras (jelly, butter salt Pepper) We will definitely utilize Best Western in the future

"Best View Around"

5
03/12/2017

It's a bit of a walk from the hotel to downtown area of NSB but the view is worth the hike - a gorgeous, unobstructed view of the Atlantic Ocean. The room was large, the beds were extremely comfortable. It was too chilly to use the pool, but the pool area looked really nice - also overlooking the water.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you so much for your excellernt review. We are so happy you enjoyed your stay with us. We hope you return very soon. Sincerely Lilli Director of Sales

"review"

4
22/11/2017

front desk day staff very helpful. the gave me loacl info. could use blackout drapes. on beach. local tv channels for news weather did not come in on tv hotel is near boston restaurant. clode to many businesses

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you for taking the time to review the hotel property. We appreciate your comments and hope you will return to see us very soon. Sincerely Lilli Director of Sales

"Great Romantic Stay"

5
20/11/2017

We stayed here for our 38th Anniversary and it was wonderful, romantic weekend! We had an oceanfront room and the view was fantastic! I would highly recommend this hotel if you want a nice, affordable hotel.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Happy Anniversary! We are so thrilled you enjoyed your stay with us! Come and see us again very soon. Sinceely Lilli Director of Sales

"Decent place"

3
20/11/2017

The hotel has a great location. The rooms are a bit odd in shape. The door to the patio is horrible. It is not a sliding door but the kind of door you have to push out and it does not stay open and the window facing the water also does not open. It takes away from the view in my opinion. The room was a great size. Had 2 separate bedrooms, one with 2 full beds the other with 1 queen. The bathroom was fair. Had a kitchenette with full fridge. I wish it had a normal coffee pot and not one of the those one cup things. I would recommend the rooms directly facing the water as they appear to have a better window than the rooms off to the side. Staff was friendly. Walking distance to Flager Ave and lots of shops.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Beach Mom Thank you for taking the time to review the property. We are happy you chose our hotel for your beach vacation. The next time you visit, please ask housekeeping for a full-size coffee pot or toaster for your room. We keep them on hand for those wishing a larger pot of coffee. The doors and windows are Hurricane rated as we are on the coast. If you raise your blinds it gives you a completely unobstructed view of the ocean. We hope you decide to return, Please give me a call next time and I will make sure you have a great room for your stay. Sincerely Lilli Director of Sales

"Can't Wait to Go Back"

5
19/11/2017

The absolute biggest disappointment of our stay at the Best Western New Smyrna Beach is that it was only for one night. Wow, this was an amazing hotel and the room we had was spectacular. We were on the top floor of the hotel and had a room with a kitchenette plus a living room with a sofa, chair and an additional television. There were massive balconies with chairs and tables all the way around the expanse of the two rooms. We had a completely unobstructed view of the ocean that was lovely. It appears the rooms have recently been upgraded and they were very clean, modern and comfortable. The bed was very comfy as were the chairs and sofa. WiFi was strong and reliable and there weren't any issues with it dropping out like they tend to do in some hotels. The staff was really quick to help and offered suggestions on where we could go to get a few food items. The location, aside from being right on the ocean, is across the street from a CVS and nice seafood restaurant. There are several other restaurants that were very close that we were told were also excellent but required driving. A grocery store is really close by as well if you're staying longer and want to stock your fridge in the room. (You'll need paper towels, there weren't any provided) We will definitely stay here again when we're in the area.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Lydia Thank you so much for your very kind review...We are so thrilled to hear you enjoyed your stay with us here in New Smyrna Beach We can not wait to have you all back with us very soon! Sincerely Lilli Director of Sales

"Beachfront Best Western"

3
18/11/2017

We had a nice beachfront view from room # 514. The pool is outdoor and unheated. The location is as good as it gets in New Smyrna. Several good restaurants on Flagler Ave. We liked garlic and the "tree house". Laid back and easier going than most beach areas.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear John Thank you for taking the time to review our property in New Smyrna Beach. We appreciate you taking the time to give us your valuable feedback. We hope to see you return very soon. Sincerely Lilli Director of Sales

"Primo Location"

5
15/11/2017

Every room we've been in at this hotel (we have stayed in three different rooms) has had an excellent view. It is a only a short drive to the main drag or if you care to walk it's only about 12 blocks. The pool and deck is a nice size. The staff is pleasant and caring.

"weekend"

5
10/11/2017

Prompt Service, Great front desk help and friendliness. We enjoyed our stay, All the rooms seem to face the ocean, and we were able to watch the sunrise from the balcony. It was beautiful just sitting there with a great breeze off the ocean and with a cup of coffee in hand watch the sun rise. PS.. don't stay by the elevator (we did not) but couple that was in elevator with us could not wait to get out of there. I guess the elevator went off all night long. Ding Ding Ding.

"A Little Disappointed"

3
09/11/2017

I was not as happy with the overall condition and quality of the room in this hotel. I would like to see more lighting in the rooms and more done to control the musty odor. Also, there was no table between the chairs on the balcony, so no place to put a drink or snack.

"Exceptional experience"

5
08/11/2017

This hotel is very well maintained. Updated amenities and furnishings. Freshly painted, new flooring. Kitchens and bath are pristine. Great quality bedding and towels. Very clean and fresh facility. Great restaurant and good food. But, overall the best thing about this hotel/resort are the staff. Very friendly, always asking is they can do anything to make your stay better.

"Nice Place"

3
06/11/2017

Great location. the staff are Very friendly, and accommodating The rooms were comfortable. I would stay here again. Plenty of parking. The coffee was a bit strong though, I recommend getting the tea. The pool and deck area overlooking the ocean is very nice

"Great location"

3
06/11/2017

Room had mildew smell, bathroom needs better cleaning & new toilets that flush with some power. Great location & fair price. The new deck outside is very nice. Once bar is built will be nice place to hang out! Restaurant needs to have Cushions on chairs.

"Gorgeous view"

5
25/10/2017

Last minute call while traveling. The front desk gave us a beautiful room with a gorgeous view and recommended a great mexican restaurant across the street. It was our anniversary so a very enjoyable stay for a last minute stop.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
We are so thrilled to hear you enjoyed your stay with us and that the front desk sent you over to El Patron. They have a great atmosphere. We hope you come over and see us again very soon. Sincerely Lilli Director of Sales

"Best Western New Smyrna"

4
24/10/2017

Great view. Loved the beach front room with the balcony. Outdoor pool was very nice. My only complaint is the wifi. Wifi worked well with our iphones, but I had a very limited connection using the laptop. Staff was very friendly. Room was clean, but I think the hotel needs an update. Getting a little tired looking. I would stay there again.

"BEST Best Western"

5
24/10/2017

This is the Best hotel in New Smyrna Beach. The staff are always kind and willing to help you in anyway. I always enjoy my stay here and this time was no different. The only thing that could have made my stay better was to be higher than the third floor, but I know the hotel was full due to Bike Week. Thank you Best Western New Smyrna for being the best. Ricky

"Musky and Buggy"

2
23/10/2017

It was extremely humid inside the room and there were roaches inside the bed- which was a little alarming. We were only there for one night so we just sucked it up and left early. But we will definitely not be returning. I will say, the location was perfect, the room was huge and the staff was really nice. It was just...pretty gross.

BestWesternHotels, Corporate at Best Western New Smyrna Beach Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Views"

4
22/10/2017

The room was nice. Large and roomy with laminate flooring. The restaurant on premises was fairly priced and the food was good (the breakfast). The view from the room/balcony was great. The rolling waves and salt air was wonderful. My only complaint was the AC didn't work as well as it should have in the room. Fortunately it was a cool evening, and the ocean breeze was helpful in cooling down the room. We would definitely stay here again. The downtown area was nice, and it's a short ride up to Daytona Beach.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear SIlly Rabbit We are so happy you enjoyed your stay with us, Im so sorry about the air conditioning in your room. Did you let the front desk know? We like to address any problem immediatley. We hope to see you again very soon. SIncerely Lilli Director of Sales

"Exceeded Expectations"

5
18/10/2017

WOW! Friendly staff, fantastic location on the beach, clean comfortable room. We stayed in an oceanfront King suite with a kitchenette. The view was fabulous from both balconies ... yes, 2 balconies! One off of the bedroom and one off of the sitting area. The bed was comfortable, as was the couch in the sitting area. The room was very clean and the AC's both worked well.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Purple Deuce Thanks so much for the fantastic review. we are so thrilled you enjoyed your stay with us!! We hope to see you again in the very near future Sincerely Lilli Director of Sales

"Relaxing Getaway!"

5
16/10/2017

Beat Western at New Smyrna Beach provides excellent value for your money. The room are clean and comfortable with a very comfortable bed. All rooms have at least a partial ocean view and all have a balcony. The staff was professional, courteous and helpful at all times making for a very nice beach front getaway

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Edo49 thank you so much for your kind review. we are thrilled you enjoyed your stay with us and hope to see you again vry soon. Sincerely Lilli Director of Sales

"NSB Weekend getaway"

3
15/10/2017

The hotel was ok but the room was extremely musty and smelled like it had been smoked in and closed up for months. The hallways were 80+ degrees which did not help. The view from the rooms 8th floor balcony was great. The pool was great and acces to the beach was excellent.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Doug Thank you for your review. We are sorry we failed to exceed your expectations. We are in the recovery process from the hurricane and are renovating and replacing as needed. We hope you gic=ve us another opportunity to wow you in the near future. Sincerely Lilli Director of Sales

"affordable"

3
15/10/2017

We were there for only one night. The room was large and comfortable. A great price for an "efficiency" The room did have a odor, lots of moisture in the room. Beds for comfortable. Great location. Was disappointed they did not offer free breakfast.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Chantal Thank you for taking the time to review our property. We hope you will give us another opportunity to wow you in the future. Our restaurant, The Seascape restaurant, has an amazing view of the ocean and a fresh local menu, that we change often. sincerely Lilli Director of Sales

"Quiet and Relaxing"

5
11/10/2017

We stayed on the 6th floor. The view was pretty good of the ocean. We arrived in the evening and the front desk was friendly and check in went smoothly. The room was muggy upon entering but that cleared up with ac on. The room was clean and spacious. We didn't spend too much time on the balcony because the ac unit is located on the balcony and was noisy and leaked water everywhere. I didn't say anything because it didn't bother us much. We spent most of the time out on the beach. We got a great nights rest. The beds were clean and comfortable. I like how the living space and sleeping space are separated. This is my favorite place to stay in NSB.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Julia We are so happy to hear we are your favorite place to stay in New Smyrna Beach. We hope to see you again very soon Sincerely Lilli Director of Sales

"Great place by the beach"

4
11/10/2017

We stayed during the bicycle bar crawl weekend and it was busy but the hotel was ready to get everyone settled in smoothly! Great view, a pool and right on the beach... room was comfy and big. Will definitely book for our next endeavor in the area

"Coming back"

5
05/10/2017

We love this place, after visiting 4 times over the years, we always feel like we're coming home. The staff are all lovely & so helpful. The rooms are clean & spacious. Would be nice if there was a kettle in the kitchenette as tea can't be made in a coffee maker! I just will bring my travel kettle until they provide one. Nothing like sitting on the balcony watching the stars at night or watching the sun come up in the morning. It's our happy place & we can't wait to go back.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Jane It was such a pleasure having you and your family visit this year. Please let me know the next time you plan on visiting and I will have a tea kettle for you. my office line is 386-426-0251 or email me at [email protected] We are so happy you enjoyed yourself again:) hope to see you again very soon. Sincerely Lilli Director of Sales

"Grandma"

4
02/10/2017

Had a lovely time with family. I found every employee to be friendly, courteous, and professional. Our room was quite clean and had a good view. This Best Western was a very relaxed, family friendly place to visit, and I definitely would love to stay here again. BTW, the on site restaurant was good too.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Skern150 We are thrilled to hear you enjoyed your stay with us here in New Smyrna Beach. We hope to see you return to visit us again very soon! Sincerely Lilli Director of Sales

"Dated"

2
01/10/2017

This hotel used to be the holiday inn and was taken over by the best Western a couple of years ago. I know they have made a killing on this hotel over the years but it's time to update it, everybody was very very nice there and very accommodating but the place is just getting old. It would seem that if this was a beachfront hotel it would have room service or nicer food amenities.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear zacdrury When we converted from Holiday Inn to Best Western, we went through a major renovation. Our Seaside restaurant also offers room service as well as service on the pool deck We are sorry we failed to exceed your expectations. Perhaps you were just unaware of the services available to you while you stayed with us. WE hope you will give us another try in the future. Sincerely Lilli Director of Sales

"Stay at Best Western New Smyrna"

3
11/09/2017

When we checked in one girl was not nice when asking questions other lady working saw she was being that way and stepped in to correct problem. We thought they said our room was 129 got bill it was higher than what they said.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear D1312YEsusanp Thank you for staying with us here in New Smyrna Beach and taking the time to review our property. Without knowing the details of your stay, it is hard to comment on the situation. If you would like to discuss your stay with us, please give me a call at 386-426-0251 sincerely Lilli Director of Sales

"Relaxing Stay for our first few days in USA"

4
10/09/2017

We visited here after our flight from the uk, we had a good time staying here for a few days. It is well located on the beach. With it's own beach access. They have fantastic views of the beach and inland. The pool was small but did the trick to cool off. We had breakfast one day in the hotel which was typical American fare, including my first and probably last try of Grits. The room was spacious enough for a family of 4 and had a small kitchen area, we needed to ask for crockery, but it arrived very promptly. No complaints, Recommended.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
We are thrilled to hear you enjoyed your stay with us and gave "grits" a try! we hope to see you again very soon on your next stay in the US! Sincerely Lilli Director of Sales

"A pleasant stay"

4
08/09/2017

First time visiting New Smyrna and this hotel really added to the experience. Room was very large, with a separate living area. Access to beach was good, on site restaurant had a great breakfast. They even delivered to your room. They provided pool towels too. Only gave 4 stars due to lack of seating at the pool. Other than that, it is a great hotel. Will probably be back next summer.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Matthew Thank you for taking the time to review our property, We are thrilled you enjoyed your stay with us and look forward to your return next summer. We do have additional seating available on the lower deck for your enjoyment at the pool area. Sincerely Lilli Director of Sales

"Great Service Great Views"

5
07/09/2017

We stayed here for my little sister's wedding and had a great experience! The staff were fabulous and although it's not the newest building in town every room has a view of the ocean with a balcony! We had a great stay!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Julie We are so happy you enjoyed your stay. It was a pleasure working with your family, and we were so thrilled to be a part of your sister's wedding weekend!. sincerely Lilli Director of Sales

"Very nice stay! "

5
06/09/2017

We stayed at the Best Western because it is right on the beach and the rates were very good. The hotel has been there a long time but is keep in very nice shape and the king room, not the suite was very nice, balcony was right on the beach. The staff was very friendly and helpful and the Hotel is close to everything. Great place to stay, the room had a kitchen and is close to everything. Will definitely stay again.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you for taking the time to review our property. We are thrilled you enjoyed your stay with us and look forward to your speedy return sincerely Lilli Director of Sales

"Wonderful hotel"

5
03/09/2017

Have stayed at this hotel many times and have never had a bad experience. The only negative for me is that there is no free breakfast, but the restaurant on property is excellent. The hotel staff are very friendly and able to answer any questions you may have. Wonderful ocean view and access. Have not used the pool, but it is very well maintained. Parking is no problem under the hotel as well as the parking lot in front of the entrance to the lobby.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you for the wonderful review, we are thrilled you have enjoyed your stays with us. We hope to see you again very soon. Sincerely Lilli Director of Sales

"DO NOT STAY AT THIS MOTEL!"

1
01/09/2017

The nicest room they offer (oceanfront suite) was full of mold and mildew. My wife and I were supposed to stay two nights but had to leave at midnight on the second night because of being sick. The bed and couch were both of very poor quality so it was very difficult to be comfortable. After contacting the manager and Hotes.com the next day the most the hotel would refund was $50 (that was after receiving pressure from Hotels.com that I used to book the reservation). Hotels.com felt they should have offered more of a refund and was nice enough to give me a $100 coupon.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
We are sorry you did not enjoy your stay with us here at the beach. Please give me a call to discuss your stay so the issues you mentioned can be rectified. Sincerely Lilli Director of Sales 386-426-0251

"Clean White Sand Beach"

5
01/09/2017

Most rooms have a beautiful Ovean View. We were on the 8th floor in a comfortable King room. Great mattress, balcony, kitchen. Everything we needed. Restaurant serves breakfast and lunch but ample close restaurants for dinner. Pool very nice and walk right out to a soft sand beach. Plenty of walking space. A perfect beach hotel if you like quiet safe beach visit. Good for families too.

"Bugs in room, staff non-caring"

1
30/08/2017

Many issues. First night we walked into the room at 1am, walked to the fridge, looked down and found a cockroach in the room. Then called front desk and they said "it's not a cockroach it's another bug. Don't leave the balcony door open and they won't come in". I then found another bug of the same kind 3 days later. We never used the balcony. Next issue was ice holder had mold inside it, asked for a new one and the front desk lady responded with "oh sorry we're all out, let me wipe it down for you". She could have at least washed it with hot water and soap instead of using a towel which I could have done. Lastly we needed to leave a day early because my mother's dialysis supplies ran out. They charged us a $75 fee for leaving early, which is unacceptable. Never again will I ever stay at Best Western.

"Great Beach Property"

4
29/08/2017

Booked 2 nights originally but based on weather changes in the area, modified the booking and stayed just one night. We arrived and hour before check in after spending a few hours at Flagler Avenue shopping and having a late lunch. The front desk said that our room was not ready yet and asked for a number to call us when it was ready but I said , we're not going anywhere we will just wait since we've been around town already. He was kind enought to check to see if there was a room ready that we could check into immediatley and that's exactly what happened.Great customer service from the get go! He gave us room 707- and we loved it. It was not only exactly the way it looked on Expedia but also spotless. Honestly it was supposed to be an ocean view but it really felt like an oceanfront, what a perfect view we had. Just with the view we were already happy campers. I have to admit I made a mistake while booking because I didn't want the King size bed after I saw pictures showing the kitchen area next to the bed. We wanted the separate rooms- and by doing that....oops we ended up with double beds. My bad entirely. But the suites are very well furnished and decorated, and felt like a small beach apartment more than a hotel stay. A trip advisor reviewer had mentioned lack of utensils, coffee etc, and I was prepared with some glasses for Sangria and wondered how could a coffee maker not be provided. Well, they provide coffee maker, coffee, kitchen utensils and several glasses as well as dish liquid and brand new dish towels. The restaurant surprised me in a good way. Went down for breakfast not sure as to what to expect and the food was excellent.Not to mention the ocean view. Normally I take pictures of the meals to post but I was so hungry and pleased with my Croissant Sandwich with the works that I didn't do it this time. Great service and attention to the guests at the restaurant. Must mention that this is the first time I stay in a hotel where everybody greets you everywhere you go around the property. Very impressed to walk by the busy housekeepers on a hallway and have them greet me in a very sincere and warm manner. Kudos to the Best Western for great customer service. To summmarize, we loved our one night stay and will definitely be going back for more, and many times because we love New Smyrna and all it has to offer. Oh, there is also a Walgreen and Publix within walking distance and plenty of places to eat.

"great place"

5
28/08/2017

I love this location and the convenience it offeres. It's a short walk to Flagler Ave. Restaurants and drug store just acrosd the street. And there is a standard of quality that you can depend on each and every time.

"a nice place to vacation to"

5
28/08/2017

a very pleasant stay, staff very friendly, helpful and courteous, restaurant was ok could use some improvements on the menu. will recommend this place to family and friends who travel this area for recreation.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Greg Thank you for taking the time to review our property. We are so happy you enjoyed your stay with us and I will pass on your comments to the management and staff. We hope to see you again very soon. Sincerely Lilli Director of Sales

"The Best of the Beach & Best Western"

5
28/08/2017

Wonderful Beach hotel with pool and on the beach . Convenient to where we wanted to be. Clean comfortable room. Above average breakfast with delicious food. Friendly staff. Will stay here again. The staff was the best as always. I will see yall again for the 4th year again. Thank you

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Marie Thank you so much for your very kind words. We are so thrilled that you enjoyed your stay with us and you make it a regular occurrence. I will pass on your comments to the staff! see you soon! Sincerely Lilli Director of Sales

"During the week"

3
20/08/2017

Stayed again at the Best Western and absolutely love the staff. Everyone if friendly and accommodating. My problem is it's time to change the mattresses. Very poor in my opinion. The tv and refrigerator are great the room is clean but the sleeping leaves something to be desired. But I will return or have friends stay there.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Kevin C Thank you for taking the time to review our property. We are thrilled you continue to stay with us. We are sorry we failed to meet your expectations. Please give me a call directly to book your next stay and we will be sure to get you into a room that will be more to your liking. Sincerely Lilli Director of Sales

"Will definitely stay here again if I visit New Smyrna"

4
20/08/2017

Great hotel, great view of beach, Loose the the "pool monitor" being watched over is F-ing creepy and make sure there are plenty of towels available for the guests pool side for the WHOLE day. And if you have an ocean view room, get up in time for the sunrise .. AMAZING

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear I1190QFadamm Thank you for reviewing our property. We are thrilled you enjoyed your stay with us here in New Smyrna Beach. The pool attendant is there to provide towels and ensure the safety of our hotel guests. We look forward to your speedy return to New Smyrna Beach Sincerely Lilli Director of Sales

"Great Choice"

5
19/08/2017

We really enjoyed this hotel. The beach location was fabulous. The traffic and noise was minimal and the nearby restaurants were very good. Having the grocery store close by was handy. We plan on making this our get away place.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Karen Thank you for the review. We are so happy you enjoyed your stay with us. We hope you return very soon. Sincerely Lilli Director of Sales

"Relaxing"

5
18/08/2017

From the staff, to the spotless rooms. The view, the spacious room, the price, everything was perfect. I highly recommend this as a place to get away. I have 10 friends who have already booked rooms as per my recommendation. We will be back. Thank you!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Michael Thank you for your recommendations! We are thrilled you enjoyed your stay with us here in New Smyrna Beach. We hope to see you very soon, with your 10 friends! lol Sincerely Lilli Director of Sales

"Excellent value on New Smyrna Beach"

4
17/08/2017

Excellent location on New Smyrna Beach. Good size rooms on beach with view of ocean. Very helpful and knowledgeable staff. Good breakfast and lunch restaurant on premise. Food was fresh and flavorful. Will plan to return.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Daniel thank you so much for your review. We are so happy you enjoyed your stay with us. We look forward to your return. Sincerely Lilli Director of Sales

"Great Beach Access"

4
14/08/2017

Great location and beach access. Dated hotel, but clean and comfortable. Staff is very helpful and friendly. Room is a nice size. Beds are FULL, not QUEENS. COMFORTABLE regardless. Only mirrow is in the bathroom. Not easy to dresss when more than one person in a room.

"Leisure"

4
14/08/2017

We always staff at this Best Western when we go to New Smyrna Beach. The staff is always polite and helpful. We have seen this hotel grow so much in the last few years. They have renovated it and added a lot of new stuff outside. They keep everything very nice and clean

"Great value"

5
11/08/2017

Very nice and well equipped 1 bedroom. Excellent value, super location, beautiful clean swimming pool, small but extremely nice restaurant with a wonderful breakfast selection. And best of all, on the beach

"Wonderful place to stay"

5
09/08/2017

This was an amazing hotel. We enjoyed our stay and felt like it was a second home. Prime location, beautiful view from every room. All around this was just an incredible experience for me and my family.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you so much for your review. We appreciate your kind words. We look forward to seeing you and your family again very soon. Sincerely Lilli Director of Sales

"Consistently enjoyable vacations at this hotel"

5
09/08/2017

By far, my most favorite hotel experience. I have stayed at this hotel many times over the past 5 years. All staff members that have been there for many years are friendly, welcoming and accommodating and do everything possible to help make vacations enjoyable.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you so much for your review and kind words. We are so happy you continue to choose us with so many other choices out there. We lookforward to your speedy return Sincerely Lilli Director of Sales

"Check the room before agreeing. Do not take room 814"

2
07/08/2017

I stayed in room 814. Make sure you do not get this room. The air conditioner spewed out a musty smell which I thought was bad. Until I opened the closet door... the smell of must and probably mold was so strong, I almost gagged and slammed the door shut as fast as possible. Also, the tub drained super slowly, so during my shower I was standing in water above my ankles. I was only here for two nights, but it was about a day and a half. I did not tell anyone of the problems until the day I checked out, so that is my bad. I was just so tired that I couldn't deal with moving (if that would have been offered). Other than those issues, I do believe the housekeeping group does a good job as the room was very clean. I just can't believe that no one can smell the issues in that room and still gave it to a customer. I paid over $300 for this horrible smelling room. On the day I left, I told housekeeping (they were in the hall) as I was leaving and I completely believe they would try to do something about the problems (spoke to the supervisor or manager and she was very nice). I think management is to blame for the usage of that room because there is a problem that I don't believe housekeeping could fix. I then told the front desk on check out and she said "let me get a piece of paper to write this down", she wrote something, then said, "Are you keeping this on your credit card?" Very obvious she could have cared less about the issues. I will NEVER stay here again. At the very least an apology would have been nice. I am also posting this review on Google.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Love to Travel I am very sorry to hear about your troubles when you stayed with us. We definitely would have wanted to know about the problem when you were staying with us. We will be taking care of the situation immediately. Please in the future let us know as soon as you have a problem, we never like to hear about a guest being unhappy... especially in a room that has such an amazing view of the ocean. If you would like to discuss the situation with me directly, please give me a call at 386-426-0251 sincerely Lilli Director of Sales

"Great place"

5
07/08/2017

This is an excellent hotel, everything was really Awesome, from the nice big clean rooms, the friendly staff, the restaurant was very good for lunch and breakfast. I would definitely recommend this place.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear srbsurvey Thank you so much for your wonderful review of our property. We are thrilled you enjoyed your stay with us here. We hope to see you again very soon. Sincerely Lilli Director of Sales

"HORRIBLE HOTEL"

1
07/08/2017

We planned our vacation two months in advance FROM 8/7/17 to take our three little girls to a beach trip before school started. We viewed all of the photos online for the BW NSB Hotel. It is nothing at all like the photos. When we first arrived there was no parking. When we went to our room it was awful. The floors all the way to the room were filthy. We took a shower only to have the tub not drain properly. The toilet did not flush either. The mattress literally had springs coming out of it that our daughters laid on. There were two beds and one that pulled out from the couch. None of them were comfortable at all and we were all scared to even put our bodies under the sheets. The smell of mold and mildew in the hotel was so bad our daughter with asthma kept wheezing the whole time. We tried to use the washing machine and driver on the third level and it literally stopped working while our clothes were in the washing machine with soap all over them. They had to place an out of order sign on it. We ordered food from the restaurant on the second floor and it was awful. Our girls begged us to leave twice. Every time we turned around something else was going wrong. It was so bad. There was an extremely loud air conditioner on the balcony that small children can stick their fingers inside. There were pee stains all on the floor in the kitchen area. The hotel staff had to come up and unclog the whole cup full of hair and bodily fluids from our tub, try to fix the toilet with no luck, and they tried to fix the mattress issue by bringing another very old mattress to place on top of the one with springs. They also tried to give up our $1.25 back for the washing machine. We had to literally carry the halfway wet clothes and wash them in the tub and hang them out. THIS WAS THE WORST NASTY HOTEL STAY OUR FAMILY HAS EVER HAD!!!!!! We drove 5 hours to get here and we did not get to enjoy our stay at all. Our children were so happy to just come home and it has made their "dream of a happy beach vacation" the most horrible experience ever. We will NEVER stay in another Best Western Hotel again.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Melinda We are very sorry to hear about your experience while you were staying with us. If you- would like to speak to me directly about the situation, please give me a call directly at - 386-426-0251. sincerely Lilli Director of Sales

"Great New Smyrna Beach Stay"

5
03/08/2017

Clean, friendly, can't beat the location on the beach! Nice pool, wish the lower deck was open to relax with a drink in the evening overlooking the beach. Beds are full size, queen's would be nice with 2 people in the bed.

"Hoped for better"

2
03/08/2017

I was hesitant to book a stay at Best Western knowing it is more of an economy hotel and may not be as nice as a more expensive hotel. However, after reading several good reviews I decided to take a chance and booked 3 nights for my daughter and I. I wish I would have followed my instincts and stayed somewhere else. The lobby smelled like cleaning products (think convenience store Pine-sol) which made me think they were masking a worse, more offensive odor. The layout of the hotel is also awkward with small entryways and no direct access to the pool, you must walk through the parking lot to get there. The pool itself was clean but the surrounding deck was small and obviously in need of renovation. The key entry to our room was dirty and rusted and the smell of mildew when we first entered the room was overwhelming even though it appeared to be clean. The beach view was OK but awkward because of the weird angle of the room. I didn't really have a problem with the view but the air conditioning unit sits in a corner of the balcony and is loud, uncovered, rusty and leaky making sitting out there less than pleasant. The beds were uncomfortable and needed to be replaced because they sagged in the middle and the furniture in the room was sketchy at best (old, stained, outdated). The worst aspect of our stay was the noise from all around us. We could hear toilets flushing in other rooms, the shower running in other rooms and the TV blasting in the room next to us late at night and early in the morning. We could also hear our neighbor's conversations, doors slamming and everyone who walked by in the hallway. Sadly, these are all things I expected but hoped would not happen. I was also uncomfortable with the other guests smoking right outside the lobby. I wish I could agree with the good reviews I read before staying here but lesson learned, I will follow my instincts next time instead because good reviews are always posted first on most websites even if there are very few of them. I will never stay at this or any other Best Western ever again.

"The view from the room was spectacular! The room was clean. The staff was friendly. Spur of moment romantic stay."

5
01/08/2017

Great location on beach. Quiet, clean, updated spacious rooms with comfortable beds. Staff was friendly and helpful. Second stay in 90 days. Close to everything. Definitely recommend this hotel to couples, friends or families.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Kelly s Thank you so much for the review, and so happy you returned so quickly to enjoy the hotel! We look forward to seeing you again very soon... Sincerely Lilli Director of Sales

"We love best western New Smyrna beach!"

5
01/08/2017

Lovely hotel with fantastic, large, ocean view rooms. We come here a few times a year, it's our family's favorite spot. Close to historic downtown, some restaurants within walking distance, easy beach access and a pool with a view for the kids. And it's incredibly inexpensive for all you get. Two thumbs up.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear V7127ABchristine Thank you for your very kind review. We are thrilled you enjoyed your stay with us. We hope to see you again very soon. Sincerely Lilli Director of Sales

"Huge rooms!"

4
31/07/2017

We had an ocean front suite and it was huge. 2 separate balconies with seating for 6. I wish the kitchenette had flatware, silverware, and cups. Hallways were uncomfortably warm. Everything else was perfect!!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear F1979QAsharonb Thank you for the review. We are happy you enjoyed your stay with us. We have dishes, flatware, and cups available for every suite. The next time you are staying with us, please call the front desk and they will be brought up immediately. We hope to see you return very soon. Sincerely Lilli Director of Sales

"On the beach but that is the only expectation"

3
27/07/2017

you should have. I am not why the people acted differently this time compared to the rest of the times I have stayed there but it was so much different and the disrespect from the staff is extreme. I would suggest that these people don't seem to appreciate their jobs in the service industry and because of the ones who so disrespectful I am going to find another place to go on the beach or on the river at a bed and breakfast. I would suggest you try to find a different hotel or bed and breakfast, there any many, many places to stay for the same price.

"Great Location and Value"

5
26/07/2017

Nice clean room, great location - very central location to get to everything in surrounding area, comfortable beds, hot water, free wi-fi and very friendly staff.Check in and out simple. Easy access to beach. Good parking for vehicle.

"great location but no food included"

3
25/07/2017

If you are simply looking for a great hotel directly on the beach, this is a great place to stay. However, if you are like me who appreciates the fact that most Best Western hotels include a hot breakfast, you will be disappointed. This hotel has a public restaurant on premises therefore it does not offer any free breakfast to it's guests, it doesn't even offer a discount to the restaurant. We had to pay an extra $30 per day for breakfast to feed our family of 4. The room was already pricey so this was disappointing. At least the beach views were awesome and the room was very very spacious!

"Great Experience!"

5
22/07/2017

The hotel was clean, courteous staff, beds slept extremely well, nice pool, and great food in the restaurant. We were completely satisfied. And the hotel was on the beach! What more could we ask for? Wonderful experience!!!

"Loved It!!!"

5
21/07/2017

If you read hotel reviews with one or two stars, you often find that the staff was unfriendly or not very helpful. These folks were all wonderful - front desk, housekeeping and anyone else who we encountered. Special thanks to Mia at the desk and Judy in housekeeping. We had no special needs, but they we both friendly, courteous, helpful and professional. The rooms were very clean, comfortable and quite large. The bathroom fixtures could use some upgrading, but were sufficiently functional. Being right on the ocean, the view was spectacular. New Smyrna Beach is close to Daytona Beach, and has everything that you need without the crowds and endless traffic.

"Two days at the beach"

5
19/07/2017

We spent 2 days at the Best Western on our first ever trip to New Smyrna Beach. The hotel is beachfront and the room was more than adequate for us. The room was large, quiet and clean, with a balcony facing the ocean. The staff was friendly, polite & helpful. The hotel was a little dated but very nice for a beach get away. Room (really a suite) had a full kitchenette, 2 TVs and separate living & sleeping areas. Bathroom was clean and large, Hotel has a restaurant open for breakfast & lunch, but we did not use it.

"Beach time"

5
17/07/2017

Incredible views of the beach from our porch overlooking the Atlantic. Comfortable room that provided for an great night's sleep. Professional and courteous staff. Excellent location that is an easy walk to near by restaurants and shops. Easy drive to Canaveral national Seashore and Apollo Beach. Wish we could have stayed longer. Will definitely be back.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear MLW319 Excellent review, Thank you so much for taking the time to review us. We are so happy you were able to enjoy all of our ammenities during your stay. We hope to see you very soon. Sincerely Lilli Director of Sales

"Summer get away"

5
17/07/2017

We took our family on a get away for a week stopping and spending three nights at New Smyrna Beach. It was awesome, beach was right behind the hotel. The only complaint I have it there was not breakfast offered.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear MO1768 Thank you so much for taking the time to review our property. We are so happy to hear you enjoyed your stay with us and hope to see you again very soon. Our Restaurant, The Seascape, Located on the second floor is open for Breakfast and Lunch daily to the public. In the evening's Space is available for private parties and weddings. Sincerely Lilli Director of Sales

"Staff is great"

4
14/07/2017

The staff was super, but construction was going on during our visit and the elevators were out for part of our stay. There is a restaurant on the premises but no complimentary breakfast. The suites were very well equipped with a full sized fridge and a microwave and the beds were very comfortable. A small pool, but enough to cool off in after walking on the beach.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Leanne We are thrilled you enjoyed your stay with us here in New Smyrna each. We hope you will visit us again very soon. Sincerely Lilli Director of Sales

"BW on NSB"

4
12/07/2017

Better than average accommodations. Staff very happy, helpful, and accommodating. Easy to find. Plenty of parking. Pool clean and well maintained. Kitchenette was spotless. Restaurant below average, however there are places withing walking distance..

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear John Thank you for taking the time to review our property. We are so happy to hear that you enjoyed your stay with us. We are sorry we failed to wow you in the restaurant. I will pass on your comments to the hotel staff and management. Please feel free to call me directly, if I can be of assistance. 386-426-0251 sincerely Lilli Director of Sales

"location great and humid"

4
12/07/2017

This is a great location as each room has an ocean view. The price was very reasonable. The poor little air conditioner unit had a hard time keeping up. The room was really humid most of the time. I know it is on the ocean but I think a newer unit could have done better. There is a Walgreens and grocery store close by which is nice. There are also great places to eat. The hotel serves breakfast and lunch. I had breakfast there one day and really enjoyed it. I also liked the underground parking. The staff did give me a bad time when I asked for a late check out time. I did end up getting an extra 45 minutes. I would go back again. It was a peaceful place to spend a couple of days.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Donna Thank you so much for taking the time to review our hotel. We are so thrilled you enjoyed your stay with us and look forward to your return. sincerely Lilli Director of Sales

"Life threatening event at your hotel"

2
11/07/2017

This is an 8 story hotel on the ocean in New Smyrna Beach. both elevators were out of order for at least 5-6 hours due to lighting. Fire Department was not notified. My husband has a medical condition that limits his breathing, which made this a medical emergency.No help from staff. He was taken by Ambulance to the Hospital and treated.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Elliott Thank you for reviewing our property. But, I am very sorry to hear you had a scary experience while at the hotel. Summer storms can be very fierce in this part of Florida, and unfortunately, we lost power to both of our Elevators during your stay. We take the safety and welfare of our guests very seriously. All applicable emergency personnel were informed of the events as they took place. We are sorry to hear your husband was having health issues while on vacation but we are so happy that you were both able to return to the hotel after being checked out. We hope you will give us another opportunity in the future to wow you! sinceely Lilli Director of Sales

"My stay at best western motel"

3
10/07/2017

The staff was great the bed was uncomfortable shower curtain thin as paper the room reked of mold and mildew the carpet was nasty and old washer on 3 doesn't work properly sink leaks no breakfast or stove like advertised online

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Jamettah2107 Thank you for taking a moment to review our property. We are sorry you did not enjoy your stay with us here. We offer a full-service restaurant that serves breakfast and lunch here on property. The Seascape restaurant is Located on the second floor with an amazing view of the beach . We hope you will check the restaurant out next time you are in town. The suites have kitchenettes, but, for safety reasons do not offer a stove. We do have a full-service refrigerator, microwave and coffee maker for you. Please give me a call at 386-426-0251 if I can help you with your next stay. Sincerely Lilli Director of Sales

"Short Summer Trip"

5
10/07/2017

The hotel was very clean, the staff was extremely responsive, and I was happy with my stay. The ocean is just steps away, and all the rooms have an ocean view. While we were here the elevators were hit by lightning - a mess! The staff was as helpful as they possibly could be - handling a thousand people with no elevators and 8 floors is difficult at best. They were able to return one back to service in less than 3 hours. I would like to give a great big shout out to Carlos - he seemed to be at work constantly, always smiling and very helpful. Thanks to everyone!

"great place"

5
06/07/2017

Great hotel, Friendly, handcap accessable, nice staff, was clean and a great location with lovely ocean view we had a great time, have been here many times this is our new smyrna beach go to hotel and will definately be back

"Great"

4
06/07/2017

The Best Western of New Smyrna beach was a great location for a family gathering.The location of the hotel was very close to the entry of the beach. This hotel gives a panorama of the ocean and each room made the stay worth while.

"Highly recommend"

5
05/07/2017

The hotel staff were all very kind and helpful. The room and entire hotel were very well kept & clean. Housekeeping provided needed items and services with a smile. The pool was nice & chairs VERY comfortable. Views from both rooms were stayed in were amazing. Close proximity to stores, restaurants. Parking was plentiful, except for one very busy night. Would return & recommend to others.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thanks so much for your very kind review. We are thrilled you enjoyed your stay with us here and look forward to your return very soon Sincerely Lilli Director of Sales

"4th July family vacation"

5
04/07/2017

We had an excellent vacation for the Fourth of July week at the Best Western in New Smyrna Beach. The hotel is right on the beach in an excellent location. The hotel staff was very friendly and helpful for every need you would have. The room had two beds in a separate bedroom which Is very convenient. We will come back and stay at Best Western because of all the good things I mentioned.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear James We are so happy you and your family enjoyed your stay with us here in New Smyrna Beach. I will pass your comments on to the staff, they love to hear about a great Guest experience! We hope you will return very soon. Sincerely Lilli Director of Sales

"Best value"

5
04/07/2017

Our family chose this hotel because it was a convenient location. Only a 15 minute walk from Flagler Avenue. The room and staff went far beyond our expectations! We will definitely come back to stay again!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Excellent Review, Thanks so much for your kind words and sharing your positive guest experience. We look forward to your reurn! Sincerely Lilli Director of Sales

"Loved in room setup."

4
29/06/2017

We stayed in a suite which had two queen beds and living room had a pullout sofa. It was very nice and comfortable. Liked that the beds will separate from the kitchenette and living room. Able to close door to sleep earlier than the other family members. Will definitely stay again at this location.

"Friendly & Clean"

5
28/06/2017

The price was great for a beach view room. The staff was super friendly & everything was clean. I loved having covered parking & easy walking access to the beach. The room had an interesting design but it worked for us.

"NSB Gem"

5
26/06/2017

If you are staying in NSB, stay here! Every room has a tremendous view with a balcony. Literally steps to the beach, very clean, great staff that truly cares and walking distance to great restraunts and rental shops.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Bob Thank you for your wonderful review, We love o hear about our guests having a great time. We hope to see you again very soon. Sincerely Lilli Director of Sales

"Great beach getaway"

5
25/06/2017

Found this by chance. Lucky us! All rooms are suites with full sized refrigerators, deep sink, microwave and coffee maker. Great beds and big bathroom. Loved the space. Balcony overlooking the ocean and pool; underground parking available. It's a WONDERFUL hotel in a quiet location. Good restaurants within walking distance. Will definitely stay here again.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Parklady01 We are so glad you found us!! Thanks so much for the wonderful review. We strive to make every guest experience exceptional. We look forward to your speedy return Sincerely Lilli Director of Sales

"Escape at the Beach"

4
23/06/2017

3rd year in a row we stayed here and plan on making it a yearly event. Right on the ocean with ocean views from each room . Staff extremely helpful and facility kept clean. Does not provide complementary breakfast but has a kitchenette.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Thank you so much for your repeat business and confidence in us year after year. We love our guests and appreciate so much our return guests! Please contact me directly to make your next reservation, I would love to make your next stay special. Sincerely Lilli Director of Sales 386-426-0251

"Great stay on the beach!"

4
20/06/2017

We thoroughly enjoyed our stay! The staff are so kind and helpful. We loved the location right on the beach. It's also a perfect location as it's close to shops, grocery, and restaurants. Great hotel for the price.

"Family Vacation"

5
18/06/2017

Best staff ever..ALL STAFF. Most helpful and polite, including maintenace, cleaning crew and desk staff. Rooms were very clean and well decorated. All rooms had ocean views. Restaurants nearby. Beach not crowded.

"Nice stay"

3
18/06/2017

Family friendly, However, also great for a girls weekend. We had a two bedroom suite. Plenty of room for 4 adults. Plates, glasses and silverware were not in the kitchen- we just called the front desk and plenty was brought up to us. The hotel is clean/comfy and everything worked great. Beds are comfortable too. The hotel itself has been around for awhile. Spent all our time on the beach- didn't use the pool, but noticed that the deck, chairs and tables were kept clean. Also notice a handicap left for access into the pool. :-) Helpful and friendly front desk and staff. Coming back for sure!

"Wonderful ocean-front hotel"

4
17/06/2017

I stayed at this hotel a few days ago while visiting my son and his family. It was delightful. I had a 2-room suite that was spacious and comfortable. Nice bed and good pillows too, which is the most important thing to me at any hotel. The building is very cleverly designed and it looks like ALL rooms/suites have a view of the beach. The balconies angle out from both sides of the building and face the beach..it was great! The suite also had a good-sized kitchenette along one wall of the living room. It has a good sized fridge -NOT a little mini-fridge! The kitchenette was not supplied with plates, glasses, silverware, etc, but there was a card in the cabinet that clearly stated that those articles were available on request. Also available were toasters, full-size coffee maker (there was already a mini in the kitchen), a toaster oven and several other items. So, this would be a great place to stay for a few days, or even a week or more, directly on the beach and at a very affordable rate. I will definitely stay here next time I come to see my kids and grandkids!

"Mrs korte"

5
15/06/2017

my family enjoyed our stay it is located perfectly for beach fun and adventure in the area. the staff was very friendly and willy to give any kind of help. I will definitely stay again we love the area and the great service!!!!

"Beach Front Bliss"

5
15/06/2017

Great location, the are many terrific restaurants nearby, it is easy to walk out to the beach, the have a nice pool. Ideal for families, or couples. As a bonus, it has a great view of rocket launches at Cape Canaveral.

"Great hotel"

4
14/06/2017

Property was great, clean w great service. Very accommodating of our group, walking steps to the beach with undercover parking. I would recommend this hotel for both families and business. Special thanks to Carlos and all the girls in the front desk for making our stay a lot better

"Amazing View!"

5
12/06/2017

This hotel is clean well maintained and boasts fantastic views of the ocean regardless of which room you get. All rooms face the ocean and have a nice size terrace for you to sit, read a book or drink a cold beer, whatever makes you happy. The staff is friendly and welcoming. The pool is clean and the beach is fantastic. Spent a day on the beach and enjoyed playing games, swimming and walking along the shore. Rooms have a mini kitchen with full size refrigerator, microwave and sink. A wonderful property to spend a few days. Highly recommended!

"Like a 1 bedroom apt"

5
11/06/2017

Had a room with 2 queen beds. Bedroom totally separate from living area, kitchen, bath. Super nice, with lots of privacy for those wanting to sleep while others watch TV or visit. All rooms AND the restaurant have beautiful views of the ocean.

"A great location!"

4
08/06/2017

For less than a three day stay, I prefer hotel brands as opposed to villastyle rentals (check in-out and deep cleaning hassle just isn't worth it). I can say this Best Western is excellent! nearly every staff I saw were cordial with a smile on their face. We had a parlor suite (with two bedrooms within) was clean and fit great with my party of five. The view of the sea was gorgeous! The kitchen set-up was convenient (also with a Publix hardly a 5 min drive away) and provided more meal options. Honestly, you can't beat the convenience of being right on the beach, that in its-self if worth the few extra $. The only thing I didn't care for (and offer as advice for improvement) is: Upon check-in it was my girlfriend and her friend (her name was on the reservation for check-in). The front desk person took a stern tone when she asked if she was 21 and then proceeded to inform them of the no smoking policy and its violation fine. I certainly understand being required to explain policies upon check-in, but they didn't appreciate being talked to sternly (meanwhile they were all smiles with an elderly couple checking in before them) about the no smoking policy-like if a certain attitude was taken with them because they are in their early 20s. A more laid back approach would have sufficed. I could fathom an attitude as such at a locally owned or budget motel, but not a well regarded brand like the Best Western. Will be staying here again! this is a perfect getaway beach hotel!

"Vacation / Anniversary"

5
05/06/2017

Great , friendly staff . Loved the view of the beach . Balcony was fantastic . Love this place . Not to busy , which we liked . Awesome, Awesome . Great restaurants across the street too. Great place to just relax and have fun

"A pleasant surprise on New Smyrna Beach"

5
05/06/2017

We recently stayed at this hotel with a group of friends and we were pleasantly surprised. It is directly on New Smyrna Beach and the suite was very roomy with a balcony overlooking the ocean. The nightly rate was very reasonable, particularly for the size of the rooms and the location on the beach.

"Best Western"

3
03/06/2017

Non Smoking hotel but there were guests smoking (I even had to sign a form that I wouldn't smoke) the hallway & our room smelled like cigarettes. My mother has a breathing problem so it was not good for her. Location nice on the beach but there will be different options once the Marriott is finished.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear jdzd1 We are a non smoking property and we do our best to enforce that policy. There is no smoking permitted in the hotel at all or on the pool deck or on the balconies. We are sorry you had an issue with guest that were smoking outside and using the receptacles provided to dispose of the ashes. If there was a problem with your room, I wish we had been told so we could immediately address the issue. We strive to exceed all of our guests expectations and I apologize we failed to do so with you.. Please give me a call at 386-426-0251 I would love to make sure you get into the perfect room next time you are in NSB. Sincerely Lilli Director of Sales

"EXCELLENT"

5
31/05/2017

This is a great place to stay. We had family from FL come and stay and we were all very happy. Close to everything. Friendly peopleat the restraunts and at the hotel. The hotel was very clean and a very friendly staff.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear francesm612 Thanks so much for your fantastic review. We are so happy you enjoyed your stay with us! We hope to see you again very soon. Sincerely Lilli Director of Sales

"Dark and Dingy"

2
31/05/2017

Our adult daughter joined us on this trip and we were having trouble finding a hotel with two separate bedroom with proper beds. This hotel appeared to offer what we needed but unlike every other 2 bed suite I have stayed at in the USA, there was only one bathroom! My Daughter's bedroom had no window at all and the window in the main bedroom was only into the lounge so it was very enclosed, and quite dark. The beds were were very narrow too. The best part of the accomodation was the view from the balcony but unfortuneately this was badly infested with 'blind mosquio's' - and we were 7 stories up. The useful leaflet advised us that they do not bite but with hundreds of them all over the balcony and doors we didn't want to open the door. For the price we paid I didn't think it offered good value for the money and I doubt I will return to the Best Western.

"Beware Blind Mosquito Swarms on the Balcony's."

2
30/05/2017

Excellent location right on the beach, great views, and a friendly front desk staff. The bed mattress was super thin and uncomfortable. The worst problem was the area was experiencing blind mosquito swarms and the balcony was full of them along with the room. It rendered the balcony unusable which was a disappointment. Be sure to ask for a discount if the problem is still happening when you check in as the hotel promotes the fantastic views from it's balcony's and charges a premium price for an amenity that is useless when it's swarmed with mosquitos.

"Clean, updated& nice employees"

5
30/05/2017

Very happy with this hotel & will be back! Updated & clean, beds comfortable. Restaurant could use updating & would be nice to have small outdoor restaurant open with drinks & sandwiches & appetizers. When indoor restaurant closes at 3:00.

"Excellent choice "

5
28/05/2017

Excellent choice for first time beach goers. Our kids are 13 and 9. This beach was quiet and relaxing. Hotel room was a decent size. Room service was wonderful. Balcony view of ocean was amazing. We stayed on the second floor which was an ideal choice with kids. They have an exit from second floor that goes down to the beach or down to the pool. If I had to give a recommendation to improve anyone's visit is if they had a clothesline in the shower for wet beach clothes that would have been awesome. Our room was very clean. Staff was very friendly. And price was super reasonable. Would and have recommended to friends and family.

"Family Reunion to celebrate the lives of my mom and dad"

5
25/05/2017

We had a family reunion weekend with 8 rooms. The staff was amazing from the beginning to the end of our stay. I had asked for a picture and itinerary which I supplied to be placed in each room. They were there in the rooms on our arrival. Each room was clean and spacious. There is a full size refrigerator/freezer in the rooms. The bathroom is spacious. All rooms have an oceanview. We spent time around the pool area and had a wonderful time even though there were lots of people. Everyone had enough area for their group. Pool towels were supplied. Would highly recommend if you plan on visiting New Smyrna and want to be on the beach.

"Great staff. Acted like they loved their job. Clean rooms, building and grounds. Great location directly on the beach."

5
24/05/2017

All the rooms have ocean view. Staff are all very helpful and friendly. Everyone greets guests with a smile and conversation. Great location with resturants and shopping close by. Will definately stay again.

"Great week at BW NSB !"

5
22/05/2017

This is a wonderful hotel right on the ocean at NSB ! Staff is very friendly/helpful. All rooms are "suites" providing a separate sleeping area and fridge/microwave. Rooms are clean, modern and recently renovated. They even provide pool/beach towels ! Great value considering accommodations and location !

"Nice property"

3
21/05/2017

Would have given this a much higher rating but the sofa bed was so uncomfortable and the mattress needed to be replaced. The view was great and my grandkids were thrilled with being on the beach. Nice restaurant with a great view.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear reneewawr54 Thank you for reviewing the hotel. We appreciate your comments and will look into the sofa bed mattress. We hope you return very soon to see us again. Sincerely Lilli Director of Sales

"Right on the beach"

4
20/05/2017

Went for a getaway for just a night. This hotel was great with rooms right on the beach. The restaurant and room service menu was great with prices very affordable. Stayed in a room with kitchenette. Refrigerator door opened the wrong way....strange little thing that hotel overlooked.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Nuderuby Thank you for taking the time to review the property. We are so glad to hear your stay went well. I will check on the door to the refrigerator, Thank you for letting us know. We appreciate your comments and will pass them on to the staff. We hope you return this summer to enjoy the beach again. sincerely Lilli Director of Sales

"Great Family Visit and Vacation"

5
18/05/2017

We were visiting our daughter in Florida. Decided to stay in New Smyrna to be right on the beach for a few days. What a nice surprise to find this hotel. Will definitely go again. Excellent staff -- really friendly and hardworking. Hotel itself in great shape, very well maintained.

"Mother's Day Weekend"

5
15/05/2017

Excellent, cheerful staff that responded quickly to every request - from the use of wine glasses to extra regular coffee in our room. Beautiful, spacious, comfortable room. The ocean view balcony was lovely too!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Karen Thank you for taking the time to review our property. We are thrilled you enjoyed your time with us in New Smyrna Beach on Mothers Day. We hope your will return soon Sincerely Lilli Director of Sales

"Great hotel"

5
10/05/2017

A bunch of friends, all of us with kids met up here for a few days and we had a great time. Each room has a sea view, and we all had kitchenettes and balconies. The rooms were really clean, beds were very comfy and the staff were very nice and helpful. You can borrow towels, chairs and boogie boards at the desk! And if you show up early for check in, you can park at the hotel, use the toilets and go in the pool. It is right on the beach and easy to reach via the pool. Very easy to walk to the shops you might need (food store, drugstore) and staff is helpful when you are looking for a dinner place. The pool does go in the shade in the afternoon, which I didn't like but if you are burnt it might be a good thing. The beach is lovely with baby powder like sand! We will be back!

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Expat Thank you for taking the time to review our property. We truly appreciate your kind words and positive review. I will pass on your comments to the hotel staff and management team. We hope the next time you are looking for a beach holiday you will return to see us. Sincerely Lilli Director of Sales

"Stanky rude mess"

1
09/05/2017

Arrived on a Sunday afternoon had to wait 2 hours before allowed to check inn. Burnt the time up at the hotel restaurant with uneatable food a lake of mop water on the floor. Walking in room it smelt like somebody's grandparents house. Found bugs in the room. The hotel staff treated you like aliens, especially old guy with the white hair at the front desk was the rudest one of all. I would rather stayed on the beach in a tent during a windstorm.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Tad We apologize for failing to exceed your expectations during your stay. The entire staff works hard to make each and every guest experience of the highest quality. I would appreciate the opportunity to discuss your stay with you.Please give me a call at your convenience at 386-426-0251 Sincerely Lilli Director of Sales

"Wonderful restful stay. Professional staff. My family had a great time. I highly recommend nsb best western"

5
07/05/2017

Thanks nsb best western. My family had a wonderful vacation. Rooms, food, ocean view were all spectacular. The staff were exceptionally professional. The beach is one of the most beautiful beaches I have ever seen. Thanks

"New Smyrna Beach Best Western Review of Stay"

5
06/05/2017

Excellent on all counts. Well worth the stay. Could not have been better. Friendly staff. Excellent accommodations. Super location. Great free coffee. Easy check-in and check-out. Reasonable rates, especially using AAA/AARP/BW site.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear George We are so happy you enjoyed your stay with us! we hope to see you again very soon! sincerely Lilli Director of sales

"The Beach Is Great!"

3
04/05/2017

The location of hotel is fairly convenient. Regretfully a large truck and van block part of the beach view as they park in front of the hotel and are renting umbrellas etc all day. Great walking beach. Bring a beach chair with you so that you can sit on the beach. Would probably not stay here again but would check out other hotels or arbnb.

BWNSBDOS, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Dear Chelem Thank you for taking the time to review your stay at our property. We regret we failed to provide you excellent service. New Smyrna Beach has beach vendors along the beach for your convenience. You can purchase burgers and hotdogs as well as other refreshments and rent chairs, umbrellas and boogie boards to make your beach day easy and fun when you are vacationing. Please give me a call if you would like to visit again, and I will be sure to put you in South facing view for a beautiful sunrise experience Sincerely Lilli Director of Sales

"Best stay in Florida'"

5
02/05/2017

We were very lucky to find this gem on the beach! Beautiful facility with incredible rooms, staff and restaurant. The staff were always courteous and concerned about our we'll bring. Rooms were exceptional, clean with a beautiful beach view.

"Worth it for the view/balcony"

4
02/05/2017

If this hotel were somewhere else and didn't have an awesome view of the ocean from every room, I'd give it a three rating. But the view and balcony were so lovely that made up for some things I didn't love about the room: Weird layout and uncomfortable (squishy) beds. But back to the good stuff: There's a little kitchenette in the rooms, so we bought breakfast food and sat on the balcony every morning to look out onto the ocean. Room was clean. And the hotel staff was incredibly, memorably friendly and helpful.

"Hotel location great but place needs an update badly!"

3
02/05/2017

Stayed for two nights- hotel is in a great location- right on the beach and all rooms are ocean view. The people that work there are all very friendly and helpful - everyone we ran into was great. I recall that being the case when we were here last year. The negatives- there are no dishes or utensils in the room. There is a kitchenette and last time we were here it was furnished with kitchen items. We had to call the desk,and go pick them up. The housekeeper told me that they were told to remove all kitchen items a week ago - she did not know why. The reservation desk told me if you want kitchen items you can request them when you make your reservation. Seems odd. A kitchenette should come furnished. The second thing is that the whole hotel rooms, hall, restaurant needs a major makeover. It is so dated - the rooms need new mattresses, they are like canoes, the sleeper sofa needs to be replaced - it is so very uncomfortable, and old. There is not a comfortable place to sit in the living room. The other chair in the living room is old, stained and uncomfortable. Best western needs to put some money back into this hotel. It seems to be a big moneymaker for them.

"Mother daughter spa weekend"

4
02/05/2017

This hotel is on the beach and close to all the great stores & variety of restaurants. Has a kitchenette & separate bedroom. We will stay there again for sure. My daughter is planning on taking her husband for a little getaway

"Weekend stay"

5
26/04/2017

This hotel is fast becoming our "home" when we visit New Smyrna Beach. Great location! Everyone from the front desk to any worker you may encounter during the day is pleasant, friendly and really go out of their way to make your stay awesome. If I have any suggestion it would be to add a magnifying mirror in the bathroom!!! Lighting not so good to put on makeup. But I have to say the accommodations are great! Fridge, microwave makes it very convenient to bring in "stuff"!!! We will be back!!!

"Nice hotel"

5
25/04/2017

we stayed overnight. a great hotel right on the beach. very clean and quiet. staff very nice and helpful.every room with a kitchenette . great layout. all rooms face the ocean. would stay here again for sure.

"Baseball and the Beach"

5
24/04/2017

We stayed at this property for a baseball tournament in the New Smyrna Beach area. The hotel was perfect! The rooms were spacious, clean and they all have a beautiful view of the Beach! The value of this hotel can't be beat. The hotel staff were professional and courteous. We WILL be coming back soon! Highly recommend this hotel and the New Smyrna Beach area.

"Nice location and room layout"

4
24/04/2017

Pros: right on beach, friendly front desk and cleaning staff, nice albeit unusual room layouts, with a large sitting room (we could gather 6 in the sitting area with plenty of room to sit), plus nice view from balconies Cons: a little dated, beds are small doubles (definitely not queen), carpets and bathrooms could use refreshing, pool is nothing great, cars drive on the beach (which of course is the case with most of New Smyrna)

"Great value for the money"

5
24/04/2017

The rooms are huge and all have ocean views. Great location for access to the beach and New Smyrna restaurants and bars. Right on the beach - one of the best beaches in Florida. Cabana Bob parts out front for beach chairs, umbrellas and food.

"Ocean Views"

4
20/04/2017

The staff at this hotel were very friendly, and the view of the beach and ocean was great. The room itself was clean, though dark and outdated. This hotel is in need of a renovation, as the exposure to the sea and salt air is evident. The location was great and it met our needs for a one-night stay during a Florida road trip.

"Only on Beach Hotel in NSB"

4
20/04/2017

Better than expected appearance and cleanliness, breakfast not free or included but reasonable. Appearance seems to be upgraded within last 12 months, it is right on each, like 20 steps, each room has balcony with direct view of ocean and price is reasonable. Our room had unique configuration which allowed windows and blinds to block off bedroom area from kitchen sofa area so parents could sleep late or have privacy, never seen that before.

"Get Away"

4
14/04/2017

Great location on beach, with balcony and beach view. It was windy and a bit cool but thats okay, we were at the beach. Staff is so nice and very helpful. Room was clean and the bed comfortable. Great breakfast overlooking the beach. Would definitely stay again.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear LeeTavare Thank you for taking the time to review our hotel. We are so happy you enjoyed your stay with us and hope you will return soon to enjoy the beach Sincerely Lilli Director of Sales

"We had no AC all night. Weren't able to check in on time due to hotel staff. Missing kitchen items in room. Horrible exp"

1
10/04/2017

We had no AC in the room all night. They blamed it on the last guest saying the turned the AC down too low and froze the unit. That's unexceptable to me. There were missing items in the room like the coffee pot. We weren't able to check in on time even though the staff told we would be able to. We ended up checking in and hour and a half late.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear ryansN5254SJ Thank you for your review of the hotel. Im sorry we failed to exceed your expectations. We strive to make each and every guest experience excellent. YOur comments will be passed on to the management staff to review. I hope you will give us another opportunity to wow you next time. Sincerely Lilli Director of Sales

"Family friendly"

5
10/04/2017

Great location, every thing in walking distance, great views of the sharks. Fun place, lots to do, bring a bike if you can. Be careful driving on the beach, you can get stuck. 7days = one shark bite, two weddings and one drowning.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear samuellE5411DC Thank you for your review of the hotel. It sounds as if you had an action packed week with us. I hope everyone is ok. I hope you will return for another stay with us and I hope it is a little quieter. Sincerely Lilli Director of Sales

"Best experience!"

5
07/04/2017

Great hotel. Great view, comfortable beds and nicest staff ever! Highly recommend. The room was spacious and well laid out. It felt like an apartment. The staff was so helpful and genuinely nice. The manager was equally as nice. He knows how to get and keep good staff apparently which truly enhances the customer experience.

"Room 815 is the way to go!"

5
06/04/2017

Nice honeymoon suite, two beautiful balconies & breathtaking sunrises to view daily. Parking is tight, so don't be afraid to walk along the beach to go to flagler avenue (main place for restaurants and bars). Toni and Joe's has excellent music!

"Great hotel"

5
04/04/2017

The Best Western here is right on the ocean and, except for the fact that it does not serve breakfast is every bit as good as the Hampton Inn chain. I found the staff friendly and the room clean. There was a pool with pavilion covering some of the deck with easy a access to the ocean to walk or swim. There was a balcony to sit out on and listen to the ocean and see the waves.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Gemz_12 We are so happy you enjoyed your stay. We are so proud of our hotel here on the ocean and think we are the best in town. I hope next time you are in try our onsite breakfast with a view. Sincerely Lilli Director of Sales

"Thanksgiving at New Smyrna Beach"

5
25/11/2016

Had a comfortable and enjoyable stay at the Best Western on New Smyrna Beach. Room was very large and included a separate bedroom, living room, kitchenette, and balcony with stunning views of the beach. Friendly, helpful staff. Convenient location. Definitely plan on returning when we can stay longer.

"Great Ocean Visit"

4
21/11/2016

Just what we needed as a break from work, with favorite local places revisited! View was fantastic, room was spacious and slept soundly in the King bed. Enjoyed the balcony for reading and sunning (chilly November), as well as a KSC satellite launch! Felt much longer than the 24-30 hours we were there!

"New Smyrna beach Best Western"

3
18/11/2016

Our stay at Best Western New Smyrna Beach was for both Business and pleasure. Our family of four stayed in a beach view suite which was comfortable and conveniently located. However, the in room dining accommodations were less than satisfactory. Room service and restaurant staff was unfriendly and rude, and the food was horrible. For the price of items offered, we expected a lot better quality of food and service. Cups were dirty, food was mostly grease and the hostess/server was extremely rude. Toiletries in the suite were below expectation, for the price paid for this room items and amenities should have been of better quality as well. Front desk reception is friendly and helpful. Room was clean and comfortable. If they improved on a few minor things I'd recommend this hotel to family friends and coworkers.

"Wonderful visit"

5
17/11/2016

Staff is very friendly, extremely helpful and professional. Housekeeping is excellent. View from the room is terrific! Really enjoyed seeing a large pod of dolphins swimming north. Hotel is convenient to restaurants and shopping. Highly recommend New Smyrna Beach as a vacation place

"Great stay!"

4
12/11/2016

Our room was on the fifth floor. Nice layout, good view of beach for a very reasonable price. Almost full size fridge, microwave, kitchen, large bathroom! Had fun in the ocean! Clean. We definitely could have stayed longer! Loved housekeeping staff!

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear PizzaDAction Thank you for your wonderful review. We are so pleased you enjoyed your stay with us here in New Smyrna Beach. I will pass on your comments to our housekeeping staff, they are a very friendly group and will love to hear the positive feedback! Hope you stay again very soon Sincerely Lilli Director of Sales

"Very friendly, helpful, nice rooms too"

5
10/11/2016

I went with a friend for a couple of days at the beach for some rest and relaxation. The staff from the moment we arrived were friendly and courteous. They called us when our room was ready. The room smelled like maybe someone had smoked in it at some point and that was really the only unpleasant thing I have to say about the whole experience. There was a separate living room area with a kitchenette and the room also had a great view. Kudos to the management at this particular Best Western. You have hired a great group of people!

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Mary M Thank you for your very kind comments about our staff and management. I will pass on the comments to the staff. We hope you will stay with us again very soon. Sincerely Lilli Director of Sales

"Maybe not the "Best" Western"

3
07/11/2016

The room itself was fine. It was comfortable and well suited for a family of 4. However, there was a slight musty smell, I presume they had some water intrusion for Hurricane Matthew that came through last month. The hotel was full, but 1 elevator was broken all weekend, which made it a bit slow, but the hotel did give us a $10 breakfast voucher due to the elevator. The beds were on the soft side and I didn't sleep well.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Dave Thank you for staying with us in October. We did suffer some water intrusion during Hurricane Matthew and we are working to ensure all of the rooms are back to working order. The elevator situation has been rectified, there was storm damage to the electrical panel and we had to replace a part to restore power to the elevator. we would like to thank you for your patience with us during this difficult time. We hope you will visit with us again very soon. The Fall is a beautiful time in New Smyrna Beach. Sincerely Lilli Director of Sales

"my east coast review from one that lives here"

5
07/11/2016

Very nice place to enjoy the Atlantic Coast shore line for a romantic stay for couples, close to shopping, great sea food restaurants, great ocean view or a walk along the sand, a short drive to the Cape Canaveral space center and Orlando resorts.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Edward G Thank you for choosing to stay with us here in New Smyrna Beach at our Best Western Hotel and Suites. We are thrilled you enjoyed your stay and hope you will return again very soon Sincerely LIlli Director Of Sales

"Right on the beach."

4
04/11/2016

This is a nice hotel in a great location. Park your car. Everything you need is with on walking distance. Clean hotel with great views. Will stay there again. Restaurants across the street. Staff were helpful.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Carol V Thank you for your recent stay with us here in New Smyrna Beach. We are thrilled you enjoyed your stay with us. We hope you will return this fall to enjoy our beautiful weather. Sincerely Lilli Director of Sales

"Leisure with an awesome View!"

5
02/11/2016

Great getaway with excellent pricing clean beautiful rooms with an awesome View! Centrally located on the beach and near downtown with a great seafood resturant just a walk accross the parking lot. Staff is very attentive and area is very quiet. Great for families or a romantic getaway!

"Very nice and clean place right on the beach"

4
02/11/2016

My room had a refrigerator and anything you would need for a multi night stay. Nice small balcony overlooking the beach and ocean. The restaurant is clean and nice with good food. There is no bar and no smoking. Overall it was very clean and nice with a very pleasant and helpful staff.

"Our experience at BW"

4
25/10/2016

Loved the ocean view from our balcony and, the separation of room and living room. I wish free breakfast was offered. The pool on the ocean is a great for kids and parents. I would certainly recommend this room to friends and family!

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Christie We are so pleased you enjoyed your stay with us! We hope you will return soon! Sincerely Lilli Director of Sales

"Biketoberfest"

5
21/10/2016

This is a great hotel to stay at when in the Daytona area! Right on the beach and so close to Daytona. The staff is really friendly and helpful. The rooms were clean, well maintained and well decorated. So much space and a beautiful view of the ocean. Great hotel if you are looking for a quite beach retreat, visiting Daytona for bike week, Biketoberfest or the Speedway.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Kimberly We are so happy your were able to stay with us during Biketoberfest! Please call us again for rooms during bike week! It is March 10-19 2017! We offer Bike wash stations, free giveaways! and close to alot of the Bike week festivities! Sincerely Lilli Director of Sales

"Perfect for Biketoberfest weekend"

5
17/10/2016

Loved the clean rooms and free breakfast Very nice staff and the most comfortable bed ..I enjoyed the location which was close to all the events in the south area away from main street crowds. Close to cabbage patch and beach area not far away.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Michpauz We are thrilled you enjoyed your stay and hope you will return for Bike Week to enjoy the festivities. We offer Bike Wash Stations, a free Bike week gift at check in and underground Parking for your Bike. Sincerely Lilli Director of Sales

"Nice Stay"

4
16/10/2016

Nice stay for the money. Love NewSmyrna Beach. Older hotel but good place to stay. Room was clean and the view was great. Staff was friendly. Would definitely stay there again. A little far from Daytona beach for biketoberfest but. The ride was nice

"Great Location!"

5
10/10/2016

The hotel was located right on the beach, offering spectacular views and easy access to the beach. It was also near nice restaurants and shopping within easy walking distance. The in-house restaurant provided an excellent breakfast with a view of the ocean.

"Right on the beach!"

4
07/10/2016

When we go to the beach we want to be on the beach with a full view of the ocean. This hotel delivers. We arrived late in the evening and after going to our room we found our view wasn't really the best so we requested to be moved to a room with a better view. Even through it was late the person on duty asked the security guard to take us to a couple of rooms so we could choose. We were able to change to a better view and really enjoyed our stay. The hotel has a restaurant which is also right on the beach. We only ate breakfast there but the food was good. They serve breakfast and lunch. The hotel is not new and is undergoing some renovation but is certainly adequate. Our room was clean and included a kitchenette. I will have to say that the couch was not comfortable to sit on but we spent little time watching tv or sitting in the room. Beach access is very convenient. We will definitely be back!

"Week Get Away"

4
07/10/2016

I returned to this hotel because it is well located for a beach stay. Proximity to setting up on the beach for a day is great. Better is the distance to the Breakers which is North of Best Western - a trip we make twice a day. The rooms are basic but adequate. The front desk people have always been helpful and pleasant. I have been returning for years because the location allows me to walk the beach for meals and pleasure.

"Excellent"

5
05/10/2016

Hotel was great, restaurant inside the hotel I would not recommend. There are many restaurants around the hotel that are amazing! Other then the restaurant inside the Hotel the staff was amazing and we will be back.

"High School Reunion"

5
04/10/2016

It's our favorite Beach and Hotel. This is the second times we've had our reunion there. Great location, clean rooms and comfortable. Just don't expect to sleep late, because the sun comes up and in the rooms like a shark. The blinds need to be thick curtains on the windows and doors. We hung the blanket at the door where there was no blinds at all on the first night.

"Very relaxing week"

4
04/10/2016

We had an ocean front suite that was very spacious. The hotel was very clean and the staff was very nice and courteous. We were there for 7 nights and after the first night our floor was scheduled for the once a year deep cleaning so we ended up having the entire floor to ourselves for most of the week. Housekeeping was very nice and made sure each morning we had everything we needed. Restaurant was only so so but everything else was very nice.

"Drunk tank"

1
03/10/2016

Checked into this hotel last Friday and thought this was were I would spend the remaining 3 days of vacation. Room was large suite and great view of ocean. Unfortunately the walls of the hotel are paper thin and you can hear a pin drop in the hallway. About 1:30 in the morning all the drunks started rolling in laughing, singing and yelling. That went on until 4:00 AM. We complained to the front desk and they had no solutions. We then asked for a late checkout so that we could get some AM sleep..... "Oh no.....completely booked and we need the room". Actually not true......I checked as it was the off season and plenty of rooms available. (I live in Florida and plenty this time of year) They simply did not care to accommodate us nor did they really care. If you are a high school student wanting a great party house this is the place for you. If you want to sleep......go somewhere else.

"HS Reunion stay"

3
03/10/2016

The hotel is older but the rooms were clean and nicely appointed with refrigerators and microwaves and some had living rooms. The staff was quite friendly. The restaurant food was a good value and very tasty. The negative was that for a group, there was no lobby or meeting area for us to sit and chat, unless it was poolside. There was another group there, too, which got the poolside area, so we had to congregate among 2-3 rooms and in the hallway between them. Fortunately, one of the rooms had a living room, which helped.

"Nice Ocean views"

3
21/09/2016

Just think about any room that is a 00; meaning we had 700 and you cannot open the door and just walk in.. you open the door and you are at a wall!! You must open the door all the way and then you can go in... not comfortable at all.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Deborah Thank you for taking the time to write a review. The doors in those rooms are set up for wheelchair accessibility, and that is why they open differently, I apologize for any inconvenience. Next time you stay with us please request a different room. We hope to see you return soon. Sincerely Lilli Sheller Director of Sales

"Great place to stay "

5
19/09/2016

Clean rooms awsome very nice staff will be back again .lots of clean towels great view of beach . Restaurant was good also close to Daytona beach area. If your going to race track this is the place to stay easy in and out .

"Our faviorte place on beach"

5
17/09/2016

Love this place we have family in this town so have stayed here many times over years . Love having frig and micro and separate rooms. I am handy capped and they got a bath stool for me to have in room. Very clean right on beach and I use a rolling walker which I can roil right out in water and have my feet in water to my knees.

"Complete satisfied"

5
15/09/2016

I have completed 2 out of 3 visits to New Smyrna Beach for Bob Ross Certification. I needed handicap accommodations, very satisfied I will be returning in Dec 2016 for another week. Everybody went out of their way to be helpful and since I have difficulty walking, it was most appreciated. .

"Overrated"

3
13/09/2016

Somewhat overrated. Pool area needs improvements and is very small with too few chairs. Helpful, friendly staff. Beachfront and great location. Hotel is getting old and could use some updates. I would look prefer a nicer hotel, but not currently many hotel options beachfront in NSB.

"Best Westeren"

5
13/09/2016

Stay here!! Great service and wonderful people! I had the BEST time!! Everything was CLEAN, staff was so very helpful. what ever I needed they brought me!! I can't say enough about how amazing this hotel was and I was just blown away about how clean it is.

"Last Minute Getaway"

4
12/09/2016

Never stayed at a BW before, but this was a great first experience. The rooms are spacious and clean. Easy access to the beach, and close to downtown activities. I would definitely recommend it if you're going to New Smyrna Beach for the weekend!

"Pleasantly surprised"

5
10/09/2016

We had never been to New Smyrna before and were pleasantly surprised with both the hotel and the beach! Everyone at this hotel was very friendly. We drove through the night and got to the hotel very early (7:30 am) and they were able to check us in (probably helped that we were there in an off season). The rooms were like little condos and were clean. They provide pool/beach towels which is very convenient. The hotel is right on the beach and we loved the location. There was a food truck that also rented chairs, umbrellas, and boogie boards right in front of the hotel in case you don't want to (or can't) carry a bunch to the beach. Only negative was that the tub wouldn't drain very well and parking can be difficult.

"So Much Better Than Anticipated"

5
08/09/2016

During the Labor Day Holiday, my wife and I drove over to New Smyrna Beach looking at the prospects of finding somewhere to stay and spend a couple of days at the beach after the holiday rush. It is only about an hour drive from our home in Oviedo and New Smyrna is one of our favorite beaches. After finding decent Tripadvisor reviews on this hotel, we stopped there first to scout out the property. We spoke with a desk clerk named Deanna and told her that we were thinking about a brief stay later on in the week. She was amazing! She ended up giving us a greater rate than we were able to find online and a room location that couldn't be beat. She was very personable and this hotel could not have a better ambassador than Deanna. We made our reservation on the spot and returned later in the week. Our stay couldn't be better. The hotel is a relatively small hotel with a quiet feel. Our room was exactly as she described, facing the beach and the ocean with a comfortable balcony. The room was clean, updated with a roomy bathroom, kitchenette and comfortable king size bed. The carpet and furniture looked new as well. We often stay at four and five star rated hotels so I was a bit unsure of what to expect with a Best Western. In essence, I enjoyed this stay better than some of the much pricier ones we've stayed at in the past. Loved the beach especially the sunset walks after dinner. We ate in the restaurant for breakfast on our checkout day. Good breakfast at reasonable prices. $5.95 for two eggs, two pancakes and bacon or sausage. However the coffee at $2.00 was a bit pricy. But..the lobby serves complimentary coffee all day. The pool was just okay but we stayed on the beach and didn't use the pool. It was clean and well kept but just didn't look too inviting in my opinion. Just one critique though...some of the younger desk clerks didn't seem friendly or hospitable. For example, I saw a guest ask for change for a five dollar bill. The clerk, without saying a word or giving a smile, counted out five dollars and handed it to him. He seemed uncomfortable and told her it was for the soft drink machine. I think some of the desk clerks can take some lessons from Deanna. All in all, this hotel is a "find" and we will definitely be returning. Our stay was invigorating, relaxing and we loved the accommodations. Great job Best Western!

"Mom"

5
07/09/2016

Loved it will definitely go back roomy clean ocean view balcony kitchen seperate bedroom the restaurant was great nice view short walk to beach friendly staff easy access to other restaurants free parking

"Wish we could have stayed longer!"

5
06/09/2016

Thank you for accommodating us at the last minute after a disaster of a check-in at a neighboring property. We only wish that we could have stayed longer. Large rooms, great views, perfect location! Love the layout of the rooms.

"Great place to stay"

5
06/09/2016

The staff went above and beyond. Even though it was a busy holiday weekend and everyone we dealt with always had a smile and made sure to say hello and asked if there was there anything they could do to assist. Even though it was a rainy weekend, we still enjoyed our stay. We will be back.

"Staff is excellent, very nice room"

5
04/09/2016

We spent 2 days at this hotel Friday 9/2/16 and Saturday 9/3/16 for my best friend's mother's birthday and it was superb. The hotel is clean, the staff is excellent. Everyone at the front desk was a lot of fun and friendly. Steve in maintenance actually took the time to blow up our pool raft. Thank you Steve!!! That was service!! The room was spacious, the view was fantastic overlooking the ocean and NSB. Absolutely loved it. I wish we could have stayed another week.

"We will be back!"

5
04/09/2016

We enjoyed a wonderful week in New Smyrna Beach despite some gloomy weather. The hotel was the highlight. Our 7th floor oceanfront suite offered amazing beach views from 2 balconies. The room was very comfortable with plenty of space. The entire staff was very professional, helpful, and friendly. Small problems (one TV was too dark to watch, and replaced within minutes) were dealt with quickly. The location was as good as it gets... literally just feet from the beach. There is plenty of dining and shopping nearby. The Best Western offers something for everyone, it is was very hard to leave at the end of our stay... but we will be back!

"family weekend at the beach"

4
02/09/2016

This hotel is directly on the beach with a balcony facing the ocean/ shore line. The view from our 5th floor suite was awesome. The restaurant on site was a perfect choice for breakfast and lunch. Decent seafood/bars walk-able right across the street. The one issue with this hotel was air quality.... the air was musty/moldy smelling, especially within the bedroom area. Opening the balcony door to allow fresh air in helped, but once the door was closed and AC was back on the smell was back. I would not stay here again because of the poor air quality.... some updating/vent cleaning, carpet removal may well solve this issue.

"A gem of a hotel"

4
01/09/2016

We stayed at the BW after deciding last minute to visit NSB for the weekend and couldn't find a condo willing to rent to us for just 2 days. This hotel makes me reconsider even attempting to rent a condo for our next visit to NSB. This is a pretty sizeable property with a small hotel feel. All of the employees from check-in to housekeeping to maintenance were friendly and willing to help. You can't beat the location of this hotel with it's direct beach access and free parking for guests. There was a semi-rowdy group partying poolside while we were there but they didn't really disturb any of the other guests. Rooms were clean and air conditioning was working very well during our stay when it reached the mid 90's each day. So many great restaurants nearby and close enough to Flagler Avenue to visit but far enough away from the noise and traffic. Every room has a balcony with a view of the ocean which is great for morning coffee or just for sitting outside at night to listen to the ocean.

"Summer "

5
26/08/2016

This was a nice stay that am definitely giving a chance to stay one more time. The pool was so great by the ocean and breakfast restaurant is located just within the hotel. What a delicious treat. I would definitely recommend this place is a great stay for a family or friends to enjoy the new Smyrna beach.

"Perfect"

5
25/08/2016

Great hotel. Walking distance to bars, restaurants, beach with comfortable, quiet rooms. The atmosphere was lively with kids and families, but not overwhelming with noise. The balcony overlooking the beach was awesome and the kitchenette mant you didn't have to go out for every snack or drink.

"Clean quality hotel right on the beach"

5
24/08/2016

There are very few hotels in New Smyrna Beach. NSB to me is a tiny little surf town where the majority of all buildings are 1-2 storey tops. This town is filled with Character, old ice cream shops and funky pubs and shops. I was only there for one night passing through for business. I was able to go for a long walk/ run on the beach in the morning and at the end of my day. There were a ton of restaurants and fun little shops all within walking distance. The pool was average but when you have the ocean who needs a pool anyways. The room was clean, bed was comfortable, and staff were very kind. I had an ocean view and there was a little kitchenette. Recommend it for sure.

"Great quality hotel on the beach!!"

5
23/08/2016

My friends came into town so we got the 2br suite and it was wonderful!! Location is great, room was clean, staff was excellent (especially Johanna). The only thing I would like to see is that they put a floor plan on their site so you can be sure in advance of the layout. This worked out perfectly with 2 separate bedrooms, living area and kitchen plus a balcony over the ocean. Beautiful!! My friends are already talking about a return trip. It was a great experience and I will return!!

"On the ocean"

2
22/08/2016

Best thing,on the ocean.they have gone thru some personal changes.i liked it much better when the old personal was there.the new personal are not as friendly and helpful.the former general manager took time to make sure all his guests were happy.

"Nice beach view"

3
18/08/2016

Great view of the beach, comfortable room, good sized w/kitchenette. Bathroom and a/c seem to be ready for updates. No breakfast included in room rate, but they do have a restaurant on-site on the 2nd floor. Pool and fitness facility on-site.

"SLIPPERY CONDITIONS ON BALCONY"

2
17/08/2016

The hotel itself was fine except for the strong odor of B.O. in the lobby and elevators. The problem I had with the room was the leaking A/C unit onto the balcony. There was a buildup of mold and crud where it was leaking. I ended up slipping on the crud where it was leaking across the entire balcony and went down hard on my knee. When staff was informed shortly later, they said they would take a report and take care of the situation. 2 days later when we left, still no fix and I was never asked about the condition of my knee. 6 days later, I'm walking slowly with a brace on my knee. What a way to ruin a trip where the small town is meant for walking.

"Quick getaway"

4
10/08/2016

This Hotel was very nice and convenient to everything. Staff was very Friendly and property was very clean. We had a great ocean view room , with a kitchenette and separate bedroom.The pool was small but we still enjoyed it, walk right on to beach.One thing I would recommend is to put blinds on door leading to balcony. Other then that we would stay here again.

"Florida's finest getaway..."

5
09/08/2016

The best beach in Florida, I enjoy just getting away for the weekend away from the city, beautiful views from the room, great places for dining with in walking distance, clean beaches far and wide to enjoy.

"great view"

4
08/08/2016

We stayed in an oceanfront king room with kitchenette. The room was very clean and updated. The staff was very pleasant and helpful. The room had plenty of counter space in the bathroom and was well stocked with towels. The room had plenty of room for a king bed, tv stand and small breakfast table, still with plenty of room to walk around in. We had a private balcony that overlooked the ocean and was an absolutely beautiful place to have coffee in the morning and watch and listen to the ocean. Would definitely make a return trip to.

"Great Hotel"

5
06/08/2016

Second time we have stayed here, wonderful folks, great location, price, and really well kept property. Plan to stay here at least once a year for a little r&r every time we can come to the beach. A+ rating, in my book!

"An ugly concrete fortress of mold and mildew."

1
05/08/2016

Where do I start? This may well be the ugliest hotel that I've ever seen. It is devoid of charm. It looks like the prison in downtown Los Angeles (though not as nice). Hideous cell phone towers cover the top of this brutalist structure. The smell of mildew is everywhere, and black mold lines the showers. The bed sheets are cheap. The whole place is unpleasant. Forget using your balcony, there's a huge air conditioner exhaust blower placed on each one. On the upside, the rooms are large with full kitchenettes, so if you want to pile a ton of people in one room and save money, I guess you might consider this place. And it is on the beach.

"Great Place to Stay"

5
05/08/2016

The Best Western in New Smyrna Beach, Florida was very nice. The rooms were clean the staff was friendly. We would definitely stay there again and it is right on the beach! It is an older hotel but very well kept.

"Nice beachside hotel - but a bit overpriced"

3
30/07/2016

Nice beachside hotel, but a bit overpriced in our opinion. A few issues concerning stains on bed linen - which the staff very quickly corrected - and a dirty, sticky bathroom floor (which we cleaned ourselves because that was the most expedient solution). The maid explained that there had been extremely busy the day before and that this was the reason for the mistakes made (not enough time for quality assurance). Staff generally friendly, but the check-in was a bit like being talked down to by a head school master! Compared to the other beachside hotels in the area, BW is not the most expensive, but since the breakfast is not included, it is not cheap either. The beach is public and fills up with non-hotel guests, but you should be able to find spots. Water is brown with algae - careful not to swallow due to toxins which will give you the runs, headaches and maybe other more serious aliments. We had a two double beds room with an adjoining living room. Couch had many stains. Bedroom is boxed in inside the apartment and does not have windows to the outside. The air conditioner had a ceiling outlet vent just outside the bedroom door so we could keep the bedroom cool, but not if we closed the bedroom door - then the bedroom would become like an oven with no fresh air. Not an ideal solution - the architect probably never stayed in a room like this. Rooms are equipped with sink, microwave, refrigerator with frost-box, and had plates, cups, and a set of cutlery for four. There was even a cute little bottle of dish washing soap, and a couple of days later a dish towel and rag appeared (probably forgot to provide initially). All rooms have sea-view and a balcony, but we were on the side of the hotel, so balconies from rooms in front and above ours could look straight into our living room as there were no curtains for the balcony door so no privacy at night! As we found out in all hotels we stayed over a 5 weeks period, this hotel could not provide cold tap water from the sinks. It always stayed lukewarm, which is a health risk as bacteria can grow in the pipes, and just really gross when brushing teeth. All in all, this is an average hotel with a great location.

"Great location & hotel"

5
29/07/2016

Was only here for one night, traveling on business. This is a great gem, right on the beach and quite affordable. Accommodations were surprisingly nice. Each room has a private balcony, bonus! I stayed in a 1 bedroom suite (not sure if all the rooms are) but it was nice, clean & spacious. Want to come back and stay here & play!

"Great Deal That Did the Job"

4
27/07/2016

My family of five stayed in a one bedroom suite and only paid $135.00 a night with our AAA discount. You can't beat that price for right on the beach. When we arrived we needed a toaster in our room and the toilet fixed. Both were taken care of immediately. The room was clean with a beautiful view. My only suggestion would be to have mirrors in other rooms than the bathroom. I have three teenage daughters, so that would have been helpful. I would definitely recommend The Best Western, and we will return.

"Best Western New Smyrna Beach"

5
26/07/2016

I cannot say enough about the cleanliness, courtesy of staff, our housekeeper (Vera) and the quite, relaxing atmosphere of this hotel! I always check for cleanliness before beginning to unpack. I have (in other hotels) asked to have my room changed for mold issues or cleanliness issues. Also, mold problems exist very often in the A/C filters. Our room was impeccable!! NO issues at all!!

"New Smyrna Beach Getaway"

4
25/07/2016

Large rooms all with ocean view. Rooms sleep 6 people with a private balcony and kitchenette. Right on the water. There is a Publix in walking distance. Nice clean beach. Pool is a bit small but again right on the ocean. There is a restaurant where you can eat breakfast but we brought our own and had in the room.

"Excellent stay at Best Western Hotel"

5
25/07/2016

My family & I had a wonderful stay at Best Western in New Smyrna Beach, FL. We were celebrating my daughter's 18th birthday. The staff were very friendly & accommodating. The hotel is in a perfect location on the beach. The beds were very comfortable.

"honest & over an beyond"

5
24/07/2016

when booking months in advance they went over and beyond ! then when i lost a very expensive item they hunted hi & low and returned it !!!! THANK YOU TO ALL THE STAFF ,,,, SEE yall soon i have been talk wonderful about this hotel ever since >

"Great Staff, Great Views, close to everything beach"

4
24/07/2016

The lobby is crowded, but from that point on this Best Western has a staff to please, even when busy. Deanna, Debra, Beatriz and Linda all added to a welcome experience. The views from the rooms are good to outstanding....you are walking or short drive from some excellent restaurants be it for breakfast, lunch or dinner.

"beach time"

5
23/07/2016

Great location,beach front hotel.Close to all types of businesses bars etc.Rooms face the ocean and a terrific beach.The hotel is very clean and rooms clean and well equipped,I will definitely stay here again!

"Wonderful!"

5
23/07/2016

We just got back from New Smyrna beach. We always stay here and each time it gets better and better. Our room was clean and the people that work there are accommodating and very friendly. Also needed help with lost and found when we returned, and Debra was most helpful over the phone. We will definitely stay here again!

"Lovely place!"

5
20/07/2016

The staff go out of their way to make you feel comfortable. The room/suite I stayed in was clean and well appointed with refrigerator, microwave, coffee maker, hair dryer, iron & ironing board, as well as LOVELY comforters on the beds. It was a lot like sleeping on a cloud. The small balcony was a nice touch so I could work my way into relaxing for the evening before heading out on the town with others that were there for the same meeting.

"Beach birthday get away."

3
19/07/2016

Take it or leave it. Our room was not ready at check in time. We had to wait an hour before it was done. The rooms were clean but not well stocked with toiletries. Their idea of a kitchenette is different than mine. Microwave no cook top. Rooms have balconies on side of the building sort of facing the ocean? The beach is beautiful and surrounding town quintessential tiny beach town. Love New Symrna Beach just think this property is overrated.

"Pleasantly surprised"

5
19/07/2016

The hotel did not appear that great from the outside - however inside was awesome! The room was huge. It's the only hotel on the beach in New Smyrna Beach and i highly recommend it. The beds were comfortable and there is a suite/kitchen area. The rate was reasonable. The balcony was nice and big and you could sit out at it and enjoy the beach view.

"Excellent front desk"

5
18/07/2016

We spend a couple of nights a year here in New Smyrna Beach and are always are impressed with the front desk staff. They go above and beyond to make your stay enjoyable. The hotel is steps from the beach and offers a mini-kitchen for light snacking. The restaurant is great for breakfast and has a wonderful lunch menu and the view can't be beat!

"Fantastic stay"

5
18/07/2016

Room was clean, nicely kept, and we will definitely return! The view was perfect. The room was large and the beds were separated from the sitting area. The ocean and pool were easily accessible from the rooms. Lots of restaurants to choose from. The breakfast from the hotel restaurant was very good. Great value!

"business then pleasure!"

5
18/07/2016

This Best Western is in a prime location and incredible ocean views with amazing staff! We stayed 3 different times within one month...first 2 times for work then returned a 3rd time for pleasure because it was so great!

"On the beach"

4
17/07/2016

I have stayed here three times this year. The staff is really good. They have plenty of info on things to do and restaurants to eat at. I love the pool. We were there before check in and were given a parking pass so we could use beach and pool. We will be back.

"On the beach "

4
17/07/2016

The staff was nice, clean facility, located in a nice area that is not too congested. Short drive to other beaches and entertainment (Orlando) would definitely recommend for quiet get-away . Great access to the beach which was just as nice. Plenty of dining options near by and grocery stores.

"Beautiful place to relax and unwind!"

5
16/07/2016

Love New Smyrna Beach! Spent 3 nights here and really enjoyed our stay. Room was spacious and comfortable with nice Oceanview balcony. Having a kitchenette with full sized refrigerator was nice. All.staff was pleasant and helpful. Restaurant on Premises but we did not use. Pool was small with limited chairs so we brought our own and sat on beach. Too many kids in pool anyway. There is some underground parking which keeps car more protected. Complimentary coffee. Some restaurants within walking distance. All in all a great place to stay directly on beach.

"Hotel was great"

4
14/07/2016

We had the most front room of the hotel with two balconies, it was fantastic. My wife had breakfast the first day and had no complaints, so it must have been fine. This a nice place to stay and it close to everything without the stress of Flagler Ave., which can be very difficult and heavy traffic.

"Nice Beachfront hotel"

4
13/07/2016

Stayed here for my high school reunion and was pleasantly surprised. Rooms were upgraded, very comfortable bed, and all ocean view rooms. Enjoyed breakfast at small oceanfront restaurant on the second floor. The only thing that could have been better was the very small pool. It didn't really matter since the ocean was just steps away.

"Great Beach"

5
13/07/2016

This is my fourth time enjoying New Smyrna Beach, and my first time at Best Western. Debra a extremely nice lady behind the counter was so helpful in so many ways. The rooms are designed in such away that everyone gets a very nice ocean/beach view. The higher up you are the nicer the view in my opinion. Plus rooms with higher numbers 311, 411 instead of 301 or 401 are closer to the ocean/beach. I would definitely stay at Best Western the next time my family and I go to New Smyrna Beach.

"Trip to beach"

5
10/07/2016

We always stay here when in new Smyrna. The give discounts when you are here for any Bob Ross class or certification. All the rooms have separate bedroom area and balconies. It is a non smoking hotel. Great views of the ocean. Staff is very friendly. Rooms are clean. Have fridge and microwave in room. Great location...

"Family Vacation 2016 "

5
10/07/2016

This is or second stay at this hotel. We chose here for vacation after a one night stay in October, we just couldn't help but to come back. Our maids treated us well, room was clean, checked in slightly before 4pm & we throughly enjoyed our stay. We had a 2 bedroom suite with 3 double beds & a pull out sofa. It was clean, comfy & had a wonderful view. Only thing we didn't like was that there wasn't a stove. Their webpage & my reaver stood said "kitchenette" which means an area to prepare & cook food...a microwave & fridge doesn't really constitute food perpetration. Yes, full cabinets & a counter helps but without a stove, it's a little tough. We made due without though... We slick def stay here again. We love the area!

"Great value"

5
09/07/2016

Room was spacious and very clean. Beds were comfortable and the AC worked awesome. The staff from the beginning were very inviting and gave great restaurant recommendations. We will be back and stay much longer.

"Great Breakfast"

5
08/07/2016

The restaurant is on the second floor and one wall is all glass, giving a great view of the beach and the sunrise. We were the first guests of the morning. Micky, our server was bright and cheerful. On the recommendation of my friend, I ordered the corn beef hash and eggs. The eggs were cooked as ordered, the breakfast potatoes were well done and the wheat toast was thick sliced and had a texture like you usually find only in a multi grain. All were very tasty. The corn beef hash was the highlight of the morning. To a high quality corn beef hash they added a small amount of onion, jalapeño, and corn. Not enough of any of them to diminish or overpower the corn beef hash, but just enough to enhance the flavor make the corn beef hash something special. Micky remained attentive throughout the meal and kept our coffee replenished. The pricing was more moderate than is often found in hotel restaurants. Overall, an outstanding breakfast.

"Amazing views"

5
08/07/2016

This is my second time staying at this hotel within 3 months. Each room has an ocean view, a kitchenette and comfortable beds There is also a microwave and a full size fridge. You can buy groceries and bring them to the hotel to save a little money on eating out. You can see the sun rise...pretty awesome! If you need to get away and distress, you can sit out in the balcony and look at the ocean.

"Theft and Courtesy"

2
06/07/2016

Checkin manager was rude and rooms were not ready on time! Check in time is 4pm room not ready till close to 5:30pm. They stole jewelry from room and there are no safes to use! The view to the beach was very nice from balcony and the beach was very nicely kept and clean. Pool is a little small.

"Fun!"

4
06/07/2016

The hotel can be perfect for a group of friends or families. The rooms are spacious! I felt like everyone had room to move around freely. The hotel is directly on the beach. We had more of a side view of the ocean but it was beautiful. The balcony was small but we didn't actually go out there too much. The room was clean in all aspects - beds, kitchen, bathroom. The carpeting could probably use some replacing or better cleaning and made a few pairs of socks dirty. I loved it here and I can't wait to go back! On the 8th floor not a lot of noise from anywhere just nice and quiet. A note *check in is at 4 and we arrived at 3:15 and our room wasn't ready. We waited and the front desk was super nice and kept us updated on our room. Parking isn't that great either. People park there to go to the beach so it's constantly full.

"Beach perfect"

3
03/07/2016

Have stayed in past and it is an easy beach hotel. Pro: walk onto the beach,large rooms, nice restaurant and very pleasant staff. Cons: need new beds and pillows, very moldy stale air something as simple as an air filter or dehumidifier would be great. If you have allergies think somewhere else.Manger said she would look into it but that was already day past reporting it. All the staff were friendly and pleasant. As I said it is an easy beach vacation great eating establishments in area.

"Great for families"

4
03/07/2016

My husband stayed here with our two teenagers. It was wonderful to be able to walk right onto the beach and come back and forth for lunch or to take a break. We really loved the complimentary beach towels. The view was fantastic! I would highly recommend staying here. It is convenient to the beach and town.

"Great place for families!"

5
30/06/2016

My family of four enjoyed an impromptu two day visit to New Smyrna and were very pleased with all the accommodations we were offered. Great views, easy walking distance to many places (including Publix) and a very clean room. The refrigerator was perfect for breakfast and lunch food as well as any leftovers from eating out. We will definitely return. The only thing to bring besides whatever food you want is napkins and paper towels. A dish cloth and rag are provided to wash dishes but I'll bring paper products next time.

"The best hotel to stay in New Symrna Beach"

4
29/06/2016

This hotel is located in a good location. You have free parking and many stores, restaurants and convenience are close by. We had a microwave and mini fridge. It does not hold much so if you are a family I would suggest a cooler. The bedroom, bathroom and living area are all separate and makes it extra nice. Our room was very clean, the AC worked well (important staying on a hot beach) and they offer a small on site restaurant. Tip: Bring your own beach chairs, umbrella. $40 to rent for one day! Also, cars are allowed on this beach. If you have young ones you must keep a close eye on them. Lifeguards though distant are a plus. We visited on a weekend before school was out.

"Best of the best"

5
27/06/2016

Love this place !! nice balconies! Spent time with family. Will be back next month. Had a great time .. Enjoyed everything. Right on beach, easy access.. Beds were excellant. Big rooms. It would have been nice if they had breakfast included. even continental, coffee and muffins

"Great Hotel & Location to Enjoy the Beach"

5
27/06/2016

The BW New Smyrna was a great choice for us to enjoy a girls vacation at the beach. Each room had a view of the beach, there was quick access to the beach, the rooms were clean, the kitchenette area was nice, the staff was very friendly. There were a variety of local restaurants with some good food available. There was not much to do in the immediate area - but for us it was OK since we went to enjoy the beach. However, Daytona is just a 30 minute drive. Call the hotel directly if online reservations are booked - we were able to get rooms.

"This hotel review would be higher ( but the owner gets a 0 on a scale of 1-10)."

2
24/06/2016

Tried to check in at 4PM this weekend but was told that there was a power failure for 45 minutes which put the cleaning staff behind. (Several other clients had been waiting there for a few hours and all agreed the power was only out for 10 to 15 minutes. The front desk check in area was a total disaster. There were two employees trying to handle the upset crowd at the front desk (they were trying their best). Several people wanted to speak with the manager to discuss their issue (one group had a wedding to attend at 6PM that night and could not get in their room);. Each time one of the associates went into the back room to speak to the manager, he or she refused to come out and try to difuse the situation. The owner of this place is a total disgrace to the Best Western Brand and should not be associated with them. He or she (don't know since they were afraid to come out of the back room) did nothing to help their poor associates handle the paying customers at the front desk. When one client complained again, the associate went back into the office again and came out and told him that the manager said he could have a refund and go somewhere else. Everyone at that hotel should have gone somewhere else but it was a busy weekend and the other places in town were booked (probably why the owner didn't care about their customers.). There was also an elevator that was not functioning and EMS was on site to handle an issue with a customer in one of the rooms but at no time was there ever any management there to handle the issues. What a shame that such a nice hotel on the beach would have such poor ownership. I know several customers were contacting corporate to complain but the manager in question said they were the owners so basically, too bad for you, the paying customer.

"Great hotel! Love NSB!"

4
23/06/2016

Well run BW, friendly staff. They staff cares that you are enjoying your stay! Housekeeping needs a little help in the speed of their cleaning & turn over of the rooms BUT they are so friendly & kind it's hard to be unhappy about this... ??. Kitchenettes do not have a stove/oven but do have microwaves, sink, basic dishes/cutlery and a bigger fridge. We had a great stay! Quiet family hotel!

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear thebkworm Than you so much for your kind words. I will pass on your compliments to the staff. We hope you will return very soon to stay with us again. Sincerely Lilli Director of Sales

"Quick beach vacation "

5
22/06/2016

The hotel was very clean. Housekeeping was very generous and whatever we needed they got for us. I wish there were more seats available pool side, but other than that we really had a great time. Perfect pricing, perfect rooms, perfect vacation!

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Amanda Thank you fro staying with us here at the Best Western New Smyrna Beach. We are thrilled to hear you enjoyed your time with us. We hope to see you soon Sincerely Lilli Director of Sales

"Very Good"

4
19/06/2016

This facility was very lovely. It was very cleaned and the view of the ocean is amazing! The only problem we had with it, was the hours of the restaurant (which was 7 am to 3 pm), the hours of the room service, which were the same as the restaurant. We were on our honeymoon and wanted room services later in the day and it was not available. Another thing was that they were paving the parking lot for the whole week we were there. We had to park in the parking lot under the facility- which they have pillars that are very close to your car when you park. Also the cleaning ladies only cleaned our room once, and it was while we were in there because they did not have the staff and she was very behind. She was very nice about it and apologized several times! We drove for 17 hours and we got there earlier than we thought. They went above and beyond to get us a room as quick as they could. Everyone was very friendly. It is definitely a place to stay.

"Perfect"

5
15/06/2016

I have been going to this hotel since before it was a Best Western, due to its perfect location. Best Western has upped the experience with great hospitality and I enjoy the stay even more. The staff was friendly and accommodation. Very large spacious rooms. Everything you need is within walking distance, beach, restaurants, bars, shopping and downtown on Fleglar St.

"Exceeded Expectations"

5
13/06/2016

Three of us stayed here to attend our 40th class reunion. We booked a 1 bedroom suite and I must say that this place exceeded our expectations. The rooms were spacious; there were 2 double beds, a separate living area with a pull out sofa and a small kitchenette that was well equipped. We could have easily added a fourth person and not feel crowded. Everything was clean and fresh, the decor was beautiful and the oceanfront view was all we could ask for. The pool was amazing--my grand-kids would have loved it; and the bonus was we could walk out the hotel and be on the beach in minutes. We were also in walking distance to Flagler Avenue which is the main street for shopping and restaurants. I live about 30 minutes away, this is definitely on my list as a weekend getaway.

"Loved My Stay"

4
13/06/2016

Wonderful place to stay for vacation, conference or get together. I feel they need to staff a few more people due to the high demand for lodging. I was very impressed with the staff that was on hand that had to tackle many issues and wear many hats. Restaurant was fantastic but only open for breakfast and lunch. Wish they had dinner and room service but there are many places nearby to choose from. We were there for a class reunion and had a blast. Hotel was very accommodating.

"Family Weekend"

5
05/06/2016

Our second time staying here. This is the best lay out of any hotel I've stayed in. Very function for families with children. Great friendly staff, clean grounds, lobby and rooms. We will definitely be back!

"LOCATION!"

4
05/06/2016

You can't ask for a better location. Directly on the beach. Our room #315 was large and clean . . . Comfortable bed, kitchenette. Although the hotel was jammed full, once in room we did not hear any noise. GREAT: The balcony in this room is situated so that you look directly at the beach (sunrise!), you can also turn to the left and see a lovely sunset! TIP: If you are facing the hotel, walk to the left side for an easy cut through path to the beach. NOT SO GOOD: What looked like a zillion people were crammed into the small pool. The deck was equally packed. If you are like me this won't appeal to you, but if you enjoy throngs of people and crowds it won't bother you. (Beach pretty crowded as well.) I recommend this hotel.

"Always My New Smyrna Choice"

5
01/06/2016

I have stayed in this hotel many times over the years and have never once had a problem.... It is always the first place I check to book a room. Every room has an ocean view which is a huge plus!!! It also provides a kitchen area which is nice because you have a place to store water or any leftovers from eating out. There isn't a stove but there is a microwave to heat things up. My favorite 2 things are the beds and the balcony. The beds are extremely comfortable!! The balcony is private and big and provides a beautiful to take in the sunrise or enjoy the evening after a long day on the beach.

"Great view and very good staff"

4
30/05/2016

Spent one night here arriving without a reservation on a busy Friday night. Got one of the last rooms and were very content. We were on the 8th floor and the view was fabulous. The room (and I think this may be true of many/all was a suite in a sort of long and narrow configuration: Enter a small hall with bathroom to the right and then bedroom. Beds were not queens but doubles but very comfortable and well made up. Then down a few steps to the living area with full refrigerator, seating and door to the balcony. There was a window between the bedroom and the living room which seemed odd at first but without that the bedroom would have had no daylight!! And there was a blind that could be closed. Staff were all very helpful. We had breakfast (not included) in the restaurant and it was very good. the beach is fabulous and the ability to drive your car on the beach would be great for families with a lot of beach paraphernalia. We liked the hotel and New Smyrma a lot and would recommend both.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for your review. We are so happy to hear you enjoyed your stay with us here in New Smyrna Beach. We hope you will come and see us again very soon. Sincerely Lilli Director of Sales

"Great Place For a Beach Getaway"

5
24/05/2016

My family enjoyed our stay at this location. We had a great view of the ocean. Our room was clean and well equipped. We enjoyed the separate living area. The restaurant was nice. All staff that we encountered were friendly and helpful.

"GREAT STAY"

5
23/05/2016

Best Western was able to accommodate a room when originally advised they were none available via online contact. One phone call to Kyle at the front desk made everything work out at an amazing hotel with an affordable rate. Bed and sheets were awesome also. Great Stay!!!

"First Outing after Major Surgery"

5
21/05/2016

My husband had major surgery one year ago and this was our first pleasure trip since that time. Everything was perfect and we had an amazing stay and some much needed time away from home, Location convenient and close enough to home in case we need to get back quickly.

"Silver lining of our quick business trip!"

5
19/05/2016

We flew one-way into Orlando from Cincinnati to purchase a company vehicle in New Smyrna. Arrived in town about midnight and found this Best Western. Got a room with no problem on a Tuesday night. The room was spacious and way more than expected. there was a large bathroom with double sinks, go down a couple steps to a kitchen/family room area with full fridge and microwave. dishes and silverware for 4 in the cabinet. a couch and a table with 2 chairs. flat screen tv in kitchen area. next to the bathroom is a separate bedroom with a closet. and also a large window that opens/closes in the bedroom with blinds with a view of the ocean thru the balcony door. flat screen tv in bedroom also. the balcony had 2 chairs and a small table. just a few hundred feet from the ocean. Ordered room service for breakfast. Absolutely delicious, hot and fast. coke vending machines and coin-op washer and dryer on each floor. there is an outdoor pool but we did not check it out. the hotel seemed to be fixing up the outside for busy season. parking was convenient. the entire hotel is non-smoking (including balconies). the one neat thing about new smyrna beach is that you can pay a $10/day fee to drive your vehicle on along the beach. they have marked lanes for cars and you can even park on the beach and set up your sunbathing spot with your hatchback or tailgate open. there are vendors that sell food on beach and vendors that rent chairs and umbrellas. seemed to be many restaurants in the area. the area is not too crowded, and very laid back. about 15 min drive to daytona beach area if you're looking for crowds. many places for kayak fishing nearby. early morning beach walking, bicycling on the beach seemed popular.

"Location, location, location"

3
18/05/2016

The location is right on the beach, great! Our room was a suite - oceanfront, with 2 rooms - one with a bed, tiny "kitchen", very small table and tv. Other room has a tv, sofa and chair with coffee table. Each room has a balcony with 2 chairs. Staff was pleasant and very good. Furniture is adequate, but some of it was worn and the table was too small for most anything. KItchenette had plates, silverware, microwave, small refrigerator with freezer and a sink. Towel & soap too.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Brwerner Thank you for your review, We are happy to hear you enjoyed your stay with us. We hope you will return very soon and check out our tiki bar on the beach we are in the process of building. Sincerely Lilli Director of Sales

"Couples retreat for 7"

5
17/05/2016

Stayed here for two nights with 7 couples. It has far exceeded our expectation. The staff was super and did all they could to help. The mgr of the restaurant accommodated us for a big breakfast and the food was off the charts. For a best western we just could not believe it all. You can even enter on the beach by car right next door vs going to Flagler. The room was huge, perfect kitchen and view. Stay here you will be glad you did. Can't say enough, and a tiki bar is being built as we speak!

"Would select another hotel"

2
16/05/2016

Property in need of renovation. Room AC loud. Refrigerator in room loud. Slamming doors early and late loud. Bathroom could use update. Beautiful location on the beach. Small pool with little shade. Staff was pleasant and efficient.

"On the Beach"

4
14/05/2016

Courteous staff and very clean. Located centrally to shopping, restaurants tourist stuff. Parking was a little tight under the building. I recommend this hotel for anyone who wants a good experience. I love their brunch!

"Rushing us out "

2
11/05/2016

They were in a big hurry for us to check out. Even after I had asked for a late check out. A hole 30" minutes. The room was a handicap room so no tub and the water went all over the floor. It was better when it was a Holiday Inn. I will look elsewhere next time I go to the beach.

"A great clean place to stay!!"

5
09/05/2016

The staff was very nice! The hotel and the room were very clean. The bed was very comfortable! This was one of the best hotels we have stayed at in a long time. We would definitely stay here again! And I would definitely recommend it to anyone who is traveling to the area. It was in a great quiet location.

"Nice property!"

4
08/05/2016

Nice property on the beach with small pool area that has lounge chairs and tables/chairs also. . All rooms are suites with separate bedroom, bathroom and sitting area. Staff was most helpful - from front desk to housekeeping. The only CON was the restaurant is only open 7 am to 3pm.

"Must stay hotel"

5
08/05/2016

the suites are wonderful. Private bedroom, great ocean view from your balcony. Full Kitchen with a fridge, Great Staff, room is clean neat, nice bathroom vanity everything we need for a stay in a hotel. Staff was great with directions and recommendations. We have stayed there several times and will go back for sure. This is only 35 miles from our home but it's so nice we drive up there and stay. You can drive your car right down on the beach and don't have to lug all your stuff with you. Great beach tiki bar just a short walk down the beach for lunch and drinks. Life is good at the Best Western in New Smyrna beach.

"loved the ocean view"

5
06/05/2016

We think this is a great hotel and will return next year. Some things could use a little updating, but everything else surpasses that. First, the staff was wonderful. I got advice on restaurants and local places. I was also told we could check out, but still use the pool and parking. That was great as we were just there for one night. The room had a full refrigerator, a microwave and dishes. It would make a good place to stay for a longer beach vacation. But the best was the view. We were on the fifth floor (of eight) and in the middle. We could see down the beach in both directions and, of course, straight ahead. I think all the rooms have a view. We also had a balcony. It was fantastic sitting there in the evening and next morning with coffee and enjoying the sights and sounds of the beach. We had breakfast at the hotel restaurant and were very pleased. There is a view of the ocean, a free paper and the food was really good. The hotel is close to a number of restaurants and things to do. Highly recommend this Best Western.

"Amazing sunrise"

5
06/05/2016

This hotel has balconies that each face the ocean. If you need a little time to relax and just need to get away, your stay here is worth it. The balconies are private and you can sit there. Watch and hear the ocean it will be worth your stay. Also there are kitchenettes and separate living room space. Totally worth it. Will stay here again.

"Beach paradise"

5
04/05/2016

Enjoyed a short but great stay in new Smyrna beach. Hotel was in the perfect location. Friendly staff and good amenities. Pool is spotless and beach had easy access. Walk to Flagler Ave and other dining options.

"Awesome stay and right on the Beach!!!"

5
03/05/2016

Got to the hotel early and they were very helpful and looking to please ( Especially the friendly lady from Mass. I can't remember her name) . was able to park onsite and go enjoy the beach for the day and then checked in later in the day. When I got to the room I was amazed!!! Not only was it huge & clean but the views were awesome. I immediately tried to book another night but it was all reserved. I was very happy with the location of the hotel, walking distance to shops on Flagger Ave and again its right on the beach!!! very happy and plan to come again and stay for longer.

"Very Pleased with the Best Western New Smyrna Beach"

5
03/05/2016

Stayed at the Best Western NSB for 10 days in mid-April 2016. We can't say enough good things about this hotel. All we were looking for was a hotel on a beach with waves for body surfing at a reasonable price and we got so much more. Besides the outstanding level service from the staff, we loved the suite that gave us so much more space than the average hotel room for the same price. We were given a nice quiet room on the 8th floor with a wonderful view of the beach without even asking. The kitchenette came in very handy for breakfast and lunch. It had an apartment-sized refrigerator instead of the dorm sized fridges in most hotel rooms so we had plenty of room for groceries and beverages which saved us money on breakfast, lunch and drinks. The kitchen had cups, glasses, plates, bowls, butter knives, forks and spoons (4 each). It also had a single cup coffee maker with supplies, a microwave and a deep sink. There is an ice maker and soft drink vending machine on even numbered floors and a coin-op washer and drier on the odd number floors. Also free coffee 24/7 next to the front desk. It was nice to be able to take a cup on our way out to the beach in the morning. The pool area was very tidy. The people who came and went were friendly and polite, including some groups of students. The hotel is well situated close to many amenities. It's walk-able to Flagler Avenue, numerous restaurants, several package stores, Casey's bar with live music, a Walgreen's drug store, Beall's and Publix. It was our best hotel stay ever. We are making plans to return next year.

"Best views ever!"

5
03/05/2016

When we arrived at night and entered the room, the drapes were open and we were looking at a large full moon over dark rolling waves. We turned on the lights and found a beautiful room and inviting bed. If this is you, do it!

"Super value, super suite and super views"

4
02/05/2016

We met three other couples for a couples-weekend at New Smyrna Beach, staying at the Best Western on the beach. We all had suites. The suites featured kitchenettes, king beds and a generous, separate seating area. There was one large balcony and a smaller balcony off the bedroom. The rooms were all clean and functional. (One couple had trouble with one of their AC units and it was very quickly replaced). Our room was on the 7th floor, offering a great view of the beach and pelicans flying by so close that you could almost touch them. We only ate one meal in the restaurant and enjoyed a good lunch, with good service. Those that ate breakfast went across the street for breakfast at Boston's, which had incredibly good breakfasts at bargain prices. Because we had four parties of two, we used the hotel's event booker, well in advance and received very good rates. I only give five-stars to really over the top hotels, so four-stars should be consider solid. Oh, almost forgot, cars are allowed on the beach. I thought nothing of this until some of my friends objected. I grew up in Florida with cars on the beach and actually attend a race on Ormand Beach in the early 1950s, before the super speedway was built. You'll either love it or hate it. Don't come here if you hate it. I've provided a picture for those that have never seen it. The picture is of the busiest day that we were there.

"Great stay"

5
01/05/2016

The staff was super friendly, the room was very clean, the location was great! We really enjoyed our stay at this hotel and would highly recommend it to others. Room 815 has a terrific view of the beach!

"Staff great, rooms dated"

4
01/05/2016

Hotel staff moved me to a different room as soon as I said room was to small. New room was twice the size at same price. Pool Excellent. Beach couldn't be any closer. Friend came by with kids and staff had no problem with them using pool, supervised. Balcony overlooking pool and beach. Great restaurants in area. Hotel restaurant good for regular breakfast and lunch, very good and inexpensive. I'll Be Back!

"Great Value/Great Service"

5
29/04/2016

Everyone was helpful, room was awesome, will definitely stay again if I get back to his area. All rooms have view of the ocean, check in gave us many good options for dinner, went to one of their suggestions and was extremely happy

"Best on the beach"

5
28/04/2016

My wife and I use this hotel because of its location and design. It is near our favorite restaurant, "The Garlic", and all the balconies overlook the beach and ocean. It is clean, has been nicely updated and comfortable. In all dealings the staff have been friendly and professional.

"Old but well maintained"

4
24/04/2016

Nice hotel. Right on the beach. Great pool. Restaurant food and service so so. Had a nice ocean view room on 3rd floor. Lots of space. No full length mirror in room. No hot water on check out day. "Business center" consisted of a computer and a printer with minimal paper around the corner from the front desk. No chair. Convenient to a lot of areas/places to eat/shops, etc.

"Great service"

5
23/04/2016

I tried to make a reservation on line but all the rooms were reserved. I called the hotel and was able to make a last minute reservation for the next night. But unfortunately next day I became ill. I called the hotel to cancel my reservation but I was told that cancelation must be made a 24 hrs. in advance. After talking to a few hotel representatives the hotel manager Lynda, cancelled my reservation without penalty. I was very moved by her decision. Absolutely I will choose New Smyrna Best Western in a future. Thank you Lynda.

"Fantastic Weekend"

4
18/04/2016

This was my first stay at the Best Western New Smyrna Beach and I must say i was really surprised. The room far exceeded my expectations. The room was very spacious and clean with a great view of the pool and beach. We will be back!

"Nice hotel"

4
18/04/2016

Overall very pleasant, would recommend to friends and family. The size of the room and the bathroom was great. Bed had some of the best hotel pillows I've ever slept on. Downside was a really stubborn door to the balcony, and a weird light switch setup that made no sense whatsoever, as in there was a switch near the door that had to be on for the TV to work, and the electrical outlets for charging our phones was above the kitchen sink?

"very clean and great view!"

5
17/04/2016

The hotel was very nice overall with a clean and comfortable room. The view from the balcony was wonderful! I felt very safe and that everything had been sanitized properly in this room. The staff was all very efficient and pleasant. We ate in the restaurant once and the food was excellent.

"Wedding Weekend"

5
12/04/2016

I recently got married at Lake Ashby Farms in New Smyrna beach and had my entire out of state family plus the entire wedding party stay at the Best Western and SO glad we did! Lilli Sheller who coordinates all the marketing/sales for them made this task so easy! We had booked over 20 rooms with her and she was just so accommodating and helpful! We also ALL got oceanview rooms and were able to check in early!! The rooms were clean and the size of the rooms were fantastic!! We will definitely be using this hotel again! If you are looking to book a party or just a weekend get away with the family - she's definitely worth calling! She will make sure you are taken care of! (Ossenheimer/Von Herbulis wedding)

"Beautiful view on the beach"

4
06/04/2016

We stayed for a week on the 3rd floor. Great view of the ocean - request back of hotel for the view. Nice Pool & located right on beach. Perfect location - quiet town compared to Daytona which is 15 miles away. We rode golf carts through town & along beach. Definitely would stay here again.

"Our Favorite Hotel in New Smyrna"

5
04/04/2016

This was the third we have stayed here. This is the only hotel we use in this area and would not consider anywhere else. The view alone is worth it. We were on the 8th floor and it was beautiful. I would also like to thank the General Manager Jose and his staff for all their hard work to make this hotel excellent in every way. I can't wait until my next stay each stay is better than the last.

"Beach front, family oriented"

5
04/04/2016

Very nice hotel to stay at. Rooms are all ocean front. Front staff was very helpful with needs - extra pillows and towels and suggestions for good local restaurants. Room was very clean. Several restaurants and convenience stores in walking distance. Quaint shops within a few blocks on Flagler Street.

"A nice hotel"

4
04/04/2016

We stayed on the suite which had a nice kitchenette. My only complaint would be that the pull out bed was HORRIBLE to sleep on. Everything else was nice and clean and comfortable. The pool area was small but comfortable and right on the beach.

"A great placeto stay!"

5
02/04/2016

Good hotel to stay at. The staff is friendly, housekeeping did an excellent job. they had onsite parking, beach access. The pool area was very nice. The restaurant is only open 7am-3pm, so we did not get a chance to eat there.

"Beautiful view"

4
02/04/2016

We had an amazing view from our room, we had a room on the top floor and honestly the view was breathtaking. Our room was very spacious, clean and comfortable. The pool is small but nice and the beach is right in front of the hotel. We visited the hotel restaurant and food was good, there's also lots of other restaurants close by. We enjoyed our stay at this hotel.

"Ocean front rooms"

5
28/03/2016

I loved this hotel and will be back in the future. I believe every room has an ocean view, but would be better to be in the middle of the hotel vs. the sides. The kitchenette is just a full size fridge/freezer and microwave. No way to really cook. Missing a fan in the bathroom, but the rooms very clean and wonderful access to the ocean. The staff was all very friendly.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Whitelaketraveler Thank you for your review. We are so happy you enjoyed your stay. We try to make sure each guest has a fantastic experience Please return soon Sincerely Lilli Director of Sales

"*** PERFECT Beachfront Hotel --- Can't wait to go back!!!!!"

5
23/03/2016

This BEST WESTERN is super. It's right on the beach (great clean beach, lifeguards, surfing, etc), has a pool (unheated), restaurant, GREAT/friendly staff, CLEAN rooms, etc. We were on the 3rd floor and had a balcony overlooking the beach/ocean. Paid $179/night--- its WORTH EVERY PENNY--- I've paid more for hotels on the beach that weren't as nice as this one. It's directly across the street from Boston Fish House (We ate there 4 times in 2 days)---do yourself a favor and try it---superb fresh seafood at a really good price (I'd guess the average meal was somewhere around the $14-$15 price range). Kids had a blast at the beach & pool. A++++

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Graham Thank you for your wonderful review. We are so happy to hear when our guest really enjoy their stays!

"AWESOME!"

5
23/03/2016

I had an AWESOME stay at this hotel.The staff was VERY FRIENDLY and HELPFUL! The rooms were great! I brought 15 other freinds down for Daytona Bike week and enjoyed their hospitality! They provide safe and secure underground parking along with a bike wash bay including rags! I will always be bring me group down to stay here in the future!

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Ron Thank you for your wonderful review of our property! We loved having your group and look forward to seeing you next Bike Week Best Wishes Lilli Director of Sales

"Awesome hotel"

5
22/03/2016

excellent location, great views, amazing service. The staff were so helpful with any questions we had and we loved the pool and ocean front restaurant. highly recommend for a family stay at the beach!

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Rosanne Thank you. We are thrilled you enjoyed your stay. We hope to see you again very soon

"Great place."

4
20/03/2016

Clean, friendly staff, comfortable & great ocean views. Direct access to the beach and close to everything very family friendly. The hotel restaurant was a pleasant surprise, good breakfast at reasonable prices.We will definitely be back.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Darla We are so thrilled you enjoyed your stay with us! We hope to see you again very soon. Best Wishes Lilli Director of Sales

"New Smyrna Beach"

3
19/03/2016

Stayed in this hotel since it was a Holiday Inn. Unfortunately over the years it has deteriorated, used to have more amenities and the price has sky rocketed. Bed comfortable but the mattress pad rumples up horribly. But is directly on the beach and if you book a ocean front view room the view is wonderful. If you don't mind spending the bucks worth the stay.

"Great Place to Stay"

5
18/03/2016

This is our second trip to this BW and we have been very pleased each time. The staff is great and the beds are very comfy. It's great that all the rooms face the beach and that they have a nice pool to relax by when your done with the beach.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Janet Thank you for your kind review. We would love to have you return very soon and enjoy our beautiful beaches!! Sincerely Lilli Director of Sales

"Very pleasant stay"

5
17/03/2016

The suite was very clean, well equipped and the staff were very courteous and helpful. Will definitely plan repeat stays in the future. We winter in Central Florida and are excited to find an excellent place to go to the beach for a few days.

"Adequate place if you are on a budget"

3
15/03/2016

Reserved a two bedroom suite and arrived yesterday with our daughter and granddaughter. First impression was that the hotel looks dated, and this was confirmed when we went to our room and discovered double beds in both bedrooms (there were 2 beds in the larger room) and only one bathroom with little storage place. There are no mirrors except in the bathroom, so applying makeup has to be done in a busy bathroom shared among 4 guests. No breakfast service although there is a restaurant on the second floor. On the plus side, we are on the beach and there is a pool with a view of the beach. If I were the owner, I would tear this hotel down and rebuild something nicer since the location is ideal. As a final comment, you get what you pay for, although this wasn't inexpensive during spring break time period. Staff was friendly.

"bike week"

5
14/03/2016

one of the best places to stay for bike week away from the main crowd. secure underground parking,trailer parking ,bike wash ,clean rooms ,good restaurant . new symarna beach is also a good area . you could walk to restaurants and walgreens. if you want the night life on main street ,it is too far to travel and especially the ride back.

"Top buck for Noise and Inconvenience"

2
14/03/2016

We have stayed at this hotel half a dozen times. It's location is great. Reservations were made well in advance. The hotel is willing to acknowledge your reservation on line but they forgot to mention that our room would be inhabitable from 10 to 4 only by the profoundly deaf! We could not sit by the pool...the noise from the Jack hammers removing rebar stopped that. Trying to seek refuge in our very nice room,(except for the giant rope that crossed the balcony), 2 of the 4 days they were removing facade and the noise and vibration was not bearable! Doorways were not accessible....concrete was being poured and walking by the crew certainly gave you an earful! We had to stick it out because we could not find suitable accommadations elsewhere. We did have to sign a notation at check in that we were aware of the construction but what good does that do when you are loaded down with luggage. The couple ahead of us asked what that entailed and the clerk said ...oh it was really loud last week but they are through with that now...NOT. One young man at the desk did give us a $15 voucher for their very expensive breakfast,where we waited an hour to be served our order because the waitress failed to enter it in the computer. The hotel could have easily notified us that this unpleasantness was inevitable so that we could have made other plans....and at the very least the rooms should have been discounted for our stay..then the onus would be on us.

"Great Stay . . . Again !"

4
14/03/2016

Second time we have stayed here and I'm sure it won't be the last. Easy to get to, close to everything you will want or need. Clean, comfortable, with an fantastic staff running and maintaining the place. There was some deck construction going on when we visited but when it's done it will be even sweeter!

"Bike Week 2016"

5
10/03/2016

This is the 3rd Bikeweek that i have stayed at this hotel and I would not stay at any other hotel in the entire area. The hotel has a secure underground parking set up for bikes only with a wash bay and all the things needed to keep your bike clean. The staff is excellent and put your needs and request above anything else. I would recommend this hotel to anyone staying close to Daytona or Orlando area it is well worth it.

"New Symrna Beach"

5
08/03/2016

This was a great hotel. Beds were comfortable and room clean. We had a suite with 2 bedrooms (one with one bed and one with 2). Had a kitchen area with microwave and big fridge and dishes. Great view of ocean Negative only one bathroom and one mirror...could use more.

"2016 Daytona Bike Week"

5
07/03/2016

Great place to stay, the room was extremely clean, bed were comfortable and the room had a great view of the ocean! The front desk staff was very friendly and helpful. Took a Uber ride to Main St cost 30$ each way. Had underground covered parking, with a cleaning station for the motorcycles. We'll be back next year!

"Love the view"

4
03/03/2016

We were pleased to see the updated rooms since the last time we decided to stay here, it was outdated. Beautiful view with newly updated interior and some great local places to visit nearby. Can't beat the price either. The only thing I would complain about is the shower seemed a little grimy.

"Best Western"

5
29/02/2016

Clean, all staff helpful, friendly and professional. Restaurant serves good quality of food at a fair price. The ocean front view from the room and restaurant is breathtaking. This is the ONLY HOTEL that is right on the ocean.

"Great Stay!"

5
27/02/2016

We stayed in a 2 bedroom condo for the Daytona 500. The hotel was spotless along with the room. The hide-a-bed wasn't very comfortable. One thing that we found a little odd was that there were steps that went down to the living room area from the hallway. I wasn't expecting that and found out the hard way. The breakfast downstrars was okay. I only are there one day. We never even touched the pool or the gym.Overall, it was a great trip and would recommend this place to famly and friends.

"beach"

5
26/02/2016

new smyrna beach is a great kick back beach town and this is the best location on the beach. nice beachfront hotel, great views. we only stayed one night on a whirlwind tour of florida. this was a highlight of our trip. we will be back and we will stay longer.

"Did not sleep all night"

2
26/02/2016

Hotel never disclosed at booking it was under renovation so noisy. A/C broke in the middle of the night and was making horrible noise. They made us wait until engineer could see it, and when he couldn't fix it we were finally moved at 2:00 AM. Did not get any sleep.

"Great place to stay right on the beach!"

5
23/02/2016

Stayed in 2 bedroom room with 1 bath and balcony overlooking the pool and beach. Price was higher than normal due to - we stayed there for the Daytona 500. The staff was very polite and helpful. Plenty of parking and great location, close to Flagler Ave.

"Fabulous Location"

5
23/02/2016

We had an incredible stay. The staff were so accommodating to our elderly parents. The view was amazing and the prices very reasonable. The rooms were spacious and clean with an amazing view. We were within walking distance of so many conveniences. Restaurant food was delicious with friendly, fast service! We can't wait to go back.

"Great place to stay."

5
22/02/2016

We have stayed at this hotel many times this past year, and are never disappointed. It is in a great location for walking to the beach, restaurants and Flagler Avenue. They have been under some construction repairs, and it has never gotten in the way. The hotel staff was extremely nice.

"Nice View over priced"

3
21/02/2016

Over priced for a room. I forgot it was Speed Week in Daytona. Room prices doubled what I expected for mid-february. The hotel was average and a little worn. Room was dark and not as inviting as other BW and Suites I have stayed in. Bedroom had no direct window but a window leading to the seating area, leaving it a dark isolated place. not inviting at all. Everything worked but needs re-decorating.I expected better for the price. I won't stay there next year.

"Excellent Stay"

5
15/02/2016

We always love coming back to Best Western in New Smyrna Beach, FL. We will continue to stay at this hotel as our destination in Florida. The people are great, the location is gorgeous, the restaurant is outstanding, and the relaxation is unparalleled. Thank you!

"Nice place on the beach"

5
14/02/2016

We stayed for one night here. The staff was very helpful. Our room was beautiful, more like a suite than just a room. We had a ocean view. We had breakfast in the restaurant, which has a ocean view also, the food was very good, The restaurant is not open for dinner, but there are plenty of places for dinner that are close by.

"Great get away."

5
11/02/2016

We wanted to get away for a couple of days. The stay at this hotel was very good.The staff is always very helpful and the restaurant is good. The people always go out of the way to help us.They are doing some construction but it was done during the time that we were out fishing.

"best beach hotel new smyrna beach"

4
08/02/2016

great place for family,s couple,s all ages.. rooms large. all have ocean view. location perfect for beach access shopping and eating. never have to get in car after parking at arrival !! great pizza etc. delivery from place recommended by hotel staff. fish house across street. also grocery and drug store within walking.. tiki bar 4 blocks down beach.. we love this location. only about hour from home so great for weekend getaway. birthday. anniversary.. can't wait to go back!!!

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
We are so happy to hear you enjoyed your stay with us! We hope that you will return very soon for another getaway with your family Sincerely Lilli Director of Sales

"Great location. So spotlessly clean and well maintained it looks new."

5
05/02/2016

We stayed here in January 2016. When we checked in, a very friendly staff (Shirley Ferguson, the night manager and Lyle Fox) greeted us with a smile. Shirley was careful to make sure we were aware that construction was in progress to remodel the pool area. As it turns out, for the night and morning we were there, there was no noise problem at all. First impression: clean! The beach-front Best Western New Smyrna Beach Hotel & Suites, according to Shirley, is 30 years old. Amazing. It is spotlessly clean and well-maintained it looks like a new facility. Our top floor king room was a single room but has suite amenities: a full size fridge, microwave, utensils, plates, bowls, glasses, cups, and sink with dish washing supplies. The bed and pillows are high-end comfortable. Tempered and tinted hurricane windows (alas, not full wall size) offer a view to the beach and ocean below. A strong door with the same tempered glass opens to a large private balcony that offers a panoramic view of the beach front and surrounding area. The rooms are inset from each other so that one must be at the left edge of the balcony to see the next one. A nice design to offer privacy without a restricted view. See all of my reviews and many photos of this hotel at FrictionFactor.com. Our bathtub had a wonky drain plug that was tricky to close. There is great water pressure, so the multi-function showerhead actually works well unlike those at most hotels. Giving a clue to the hotel's age, there is no convenient power outlet near the bed sides. One side of the bed has an outlet 6 feet away with no available plug unless a light or clock is unplugged. My solution was to use one of the external USB batteries that I travel with. Then I can use my smartphone to read Kindle books in bed. Many hotels now provide lamps with power outlets in their base. Some now are even providing USB charging stations (which might be built into a clock). Then only a USB cable is needed. A suggestion I'll make to this hotel. Our January morning opened at 45 degrees as we awakened to gorgeous sunrise, the temperature rising to a balmy (for us who live further north) 65 degrees. But, at that temperature, it was too windy to take a stroll on the beach. When it's warmer it looks like a beautiful beach to enjoy. This Best Western does not offer a free breakfast but it does have a breakfast/lunch dining room with reasonable prices and a picturesque view of the beach and ocean while eating. I can happily recommend this hotel without reservation, but you'll need to make one. See all of my reviews and many photos of this hotel at FrictionFactor.com.

"Nice Hotel Resort Located on the Beach!"

4
03/02/2016

My husband and I stayed 2 nights at the Best Western New Smyrna Beach Hotel in January. The hotel was in a great location, right on the beach. Our suite was very large with a kitchenette (sink, refrigerator, microwave, coffee maker) located in the bedroom and then a separate sitting room. The bathroom was a bit tight if 2 people wanted to get ready at the same time, but was perfectly adequate and clean. The bedroom and sitting room had balconies that looked directly out onto the beach which would have been wonderful if the weather was about 20 degrees warmer (not the hotel's fault!). We did venture out onto the balcony one chilly/windy morning to watch the sunrise! The bedroom was clean and the bed very comfortable. The kitchenette also had some basic kitchen supplies (4 plates/bowls/cups/silverware). There was not a corkscrew, so if you plan on drinking wine, make sure you have one with you if you need it! The only complaint we had about our room was that the exhaust vent from the restaurant on 2nd floor would kick on around 7 a.m. and we could hear an incessant hum from the fan in our 4th floor room which was directly above the restaurant. Hopefully for future guests they get this fixed--especially if a guest in that room wants to sleep in! We walked around the very nice pool area, but Mother Nature prevented us from using it during our stay! There is a restaurant on-site. I can't comment on the food as we never ate there. We were told upon check-in that there may be noise after 10 a.m. as they were remodeling part of the restaurant to accommodate a beach/tiki bar that was to open later in the month. Fun! We enjoyed our stay and would definitely book at this hotel again if our travels take us back to New Smyrna Beach!

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
We are so pleased you enjoyed your stay with us. Thank you for taking the time to write a review. We hope you will allow us to wow you again very soon!

"Beautiful View!"

4
03/02/2016

We had a wonderful two night stay at this beach front hotel. I thought it was inexpensive for a one bedroom studio right on the beach. Our room was clean, updated, and very comfortable. Our beachfront balcony was large and perfect for enjoying a glass of wine and people watching in the late afternoon. The staff at both the hotel and restaurant were friendly and helpful. Although the hotel was under construction, we weren't inconvenienced because our stay was on the weekend. Two small negatives: the restaurant did not have any heat...burrrrr... (outdoor temp. was in the low 30's while we were there) and one of two elevators was down for repair making the trip to and from the 7th floor tedious (stops at every floor both up and down and housekeeping carts taking up most of the space). Shopping and dining are just across the street, the hotel is very conveniently located. Overall a great stay.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for your review. We are so happy you enjoyed your stay with us. Please come and stay with us again, very soon

"HOTEL STAY"

3
02/02/2016

There was no previous information that the hotel would be under construction. The Wi-Fi was inadequate. Otherwise the location to the NSB ART Show was very convenient. We did love the view. But we could not access the beach or pool from the 2nd floor walk and had to go out the lobby, then walk through the parking lot and that was not convenient.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
We are so sorry we failed to provide you with an excellent stay. We have had the notification about the ongoing construction posted on our website for the last 6 weeks, as well as a sign on the front desk when you check in. We are making some exciting improvements to the property and we hope you will allow us to have another opportunity to show you excellent customer service in the future Sincerely Lilli Director of Sales

"A few problems here"

2
31/01/2016

As a BW rewards member I was happy to find a beachfront Best Western. The location is great and the view can't be beat but it was not a good experience. We have stayed in Florida many times in several different hotels here and there. I have heard about palmetto bugs but had never seen one until I saw one crawling up the wall in my room. When we called down to the desk we were told that yup, it's a Florida thing...no big deal. We asked to have the balcony and air conditioner area sprayed while we were out and were told that it had been done when we returned that evening. Walked into the room, turned on the lights and found another one! Called the desk, same reaction but the gal did lower our room cost by $20 since they were full and couldn't change our room as requested. She also sent up tickets for breakfast the next 2 days of our stay. I was not happy to see that they had a limit of $15 which would only be enough for oatmeal and coffees for 2. My husband did order the oatmeal the first morning and it was cold. Not warm, cold. The waitress did make sure it was heated up. Since I had an omelet we still owed a balance for our "complimentary " breakfast. This has been a big disappointment and I am sorry to write my first bad review for tripadvisor.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for your review. We are sorry you did not enjoy your experience with us. We have an active pest control program to prevent any pest issues, As we live in a tropical climate, it is sometimes hard to prevent an occasional showing of unwanted pests. It is extremely rare and we take every precaution to insure this does not happen. We hope you will give us another opportunity to show you excellent customer service and our beautiful beach community. . Sincerely Lilli Director of Sales

"Hotel review for Best Western, new Smyrna Beach, Fl."

5
31/01/2016

Excellent experience, my one bedroom suite, with balcony, was beach front..All staff were very friendly and helpful..Went to Breakfast and food was excellent along with the excellent service..I would defenitelyy suggest this hotel to all my friends and business associates that I know.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for your review, we appreciate you taking the time to review for us. We are so happy to hear we exceeded your expectations and look forward to your return Sincerely Lilli Director of Sales

"Best Western, NSB"

5
25/01/2016

Staff was courteous, friendly, and displayed very good etiquette.I was particularly impressed with the people working the front desk. Sunsets were beautiful and the ocean view from the hotel was breath-taking.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you so much for your kind words. We appreciate you taking the time to review our property. I will pass on your compliments to the staff

"Great place to stay"

4
22/01/2016

We came to the Best Western hotel because it is the only chain establishment facing the water on New Smyrna. All of the rooms offer an ocean view, which is nice. We had a room with a king bed and it was very spacious. Everything was clean, the staff was very friendly and helpful and we had a lovely time. I would definitely come back.

"Biz trip"

4
20/01/2016

Great location right on the beach close to end of the South Causeway; easy to get anywhere in New Smyrna Beach. Unusual angled design gives every single room an ocean/beach view and both a sunset and a sunrise view from the deck (depending on the time of year -- we were in a room on the north [in January], so couldn't see sun as well those who were in a room on the south side). Room decor was a bit drab for my taste (brown/tan carpet and salmon-colored walls) but lighting was decent. Had the bedroom semi-separate from the kitchen/living area, but a window from the bedroom into the living area would allow one to get light from the outside window and even see the ocean if standing in the bedroom. Kitchen had full-sized 'fridge, microwave, sink, and service for four persons. Did not eat in restaurant. Always easy to find parking space. Had security guard at night.

"Disappointed with our stay here."

3
17/01/2016

We arrived Jan. 4th 2016 for a 10 day stay only to be informed they were under construction. We were inconvenienced by jackhammer noise everyday. The hotel restaurant had to close early everyday because of construction. The room was very nice with a balcony that overlooked the ocean. Many people coming to stay over the next few months will have to be subjected to this noise from construction work. Our vacation from MN. to visit New Smyrna Beach was planned in July 2015 and this was very disappointing for us.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
We are so sorry to hear your stay was not exceptional. We strive to make each guest feel at home. We do our very best to limit the noise, and only have projects going on from 10:30 am to 4pm each day. We are set to be completed with our construction improvements in two weeks. We hope you will give us another try next time you are in the area. Sincerely Lilli Director of Sales

"Poor experience"

2
15/01/2016

Very dissatisfied with our stay! We stayed for 10 days on a vacation and it was under construction and very noisy. We had planned this trip months in advance and looked forward to coming to Florida. This did inconvenience us a lot! We should have been compensated somehow with price.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for reviewing our property. We apologize that we did not exceed your expectations during your stay. We tried to keep the the construction project from disturbing guests as little as possible. Our project only is active during the hours of 10:30 and 4pm Monday thru Friday, and not at all on Saturday and Sunday. We hope you will give us another opportunity in the future to WOW you Sincerely Lilli Director of Sales

"Expectations exceeded"

5
08/01/2016

We had visited New Smyrna Beach many times in the past but this was the first time we decided to stay at the BW. It is located right on the beach and quite close to the main drag so you have easy access driving or walking. The hotel staff were awesome, the food was excellent and we thoroughly enjoyed our four night stay.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you so much for your kind review! We are so pleased you enjoyed your stay

"Very friendly staff"

5
02/01/2016

Everyone staff member from the minute we walked in was friendly and very welcoming. Every morning we left our room, House keeping(we were on 3rd floor)staff was working and took a couple seconds to greet us and ask if we need anything. They were very personable. I will definitely be staying at New Smyrna Best Western again next time I visit.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you very much for taking the time to review our property. We are so pleased to hear we exceeded your expectations. We look forward to seeing you again very soon.

"Could be a 4 or 5 if it was cleaner and fresher"

2
02/01/2016

The location is great, the people are very pleasant and responsive, however the cleaning is atrocious. Wads of hair and food bits between beds and night stands. Smells musty like something wet is underneath the beds. The linens are nice and soft and smell fresh. They just need to do a deep cleaning and then have a vacuum crew go in each room once or twice a week and completely vacuum every inch of each room. I think all guests deserve a clean room regardless of rating. Poolside lounges and chairs are filthy with years of suntan oil and dry skin caked on the edges and centers of the fabric. They are worrying about painting the outside of the building, but really need to clean the inside of it first.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for taking the time to review our property. We apologize that we did not exceed your expectations. I will pass on your comments to the Supervisor in charge of Housekeeping.

"Location, Great Views, and perfect!"

5
02/01/2016

On the beach, all rooms have beach view. Kitchenette, pool, great staff, and I only wish I could have stayed longer! The balcony was fun to people watch, and I slept like a ROCK! Why do I have to make this longer Trip Advisor? Am I at 200 yet?

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for your review. we appreciate you taking the time to write your very nice comments! We hope to see you again soon.

"Beautiful beach view"

5
01/01/2016

This is a fantastic, inexpensive hotel with all of the rooms having a beach view. It is clean, updated, and comfortable. The staff at both the hotel and restaurant were friendly and helpful. They went out of their way to accommodate what was requested, within reason. We have been here on a couple of occasions, and had a wonderful experience each time.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
We appreciate you taking the time to review our property. Thank you for your kind words. I will pass on your comments to the staff!

"Highly Recommended"

5
01/01/2016

My wife and I had a great experience staying here. The standards of both hotel and staff was very good, and at a great price when you consider the excellent location. The staff were so helpful and friendly, and no problem was too small. We were impressed.

"Pros and Cons of visit"

3
31/12/2015

Pros-room very clean, kitchenette, ocean view, rooms are large, toiletries in the bathroom. Cons-balcony doors don't have blinds-they say there's a film on them but you can see in the room at night when a light is on and one time my bedroom had the balcony door so I had to try to cover it with something in the room. I reported this with two stays and they just said the door had a film on the door so it was ok. The bed was so hard my body ached all day and the bed was not pillowtop-then they said they are replacing the mattresses with pillowtops when they had told me it was a pillowtop and their website said all the rooms have pillowtop mattresses. They do not offer a free breakfast as Best Western advertises or even a discounted breakfast. Their little restaurant is expensive and not attractive although it overlooks the ocean. The rooms are very expensive-but they get business as they are on the ocean. The check in is very late-4 p.m. and the manager doesn't give a late check out even if you are a Best Western member, even though the maids doesn't get to the rooms until the afternoon. I have stayed there a couple times a year but this was the most uncomfortable. I think the manager is an older short lady who I have never seen smile or be friendly to guests. However, the other people registering people are ok.

"Great location and Ocean View"

5
31/12/2015

This hotel is great for anyone who wants to get away from the congested Daytona Beach. Only 20 minutes from Daytona Beach this hotel has all you need to enjoy a quiet and relaxing vacation. The hotel was clean and the staff were absolute gems from management to the cleaning staff. Very friendly and helpful. At check-out we were stuck in a little rut. Our car wouldn't start. Luckily Frank and his Manager came along when they did and helped us give us a boost in order for us to be on our way. Thank you so much Frank and his Manager.

"Lovely Ocean View Suite"

5
28/12/2015

Hotel was updated and clean. Room was spacious and had a mini-kitchen. They gave us our requested King room, up high (7th floor) with Southern exposure. Perfect. Love the balcony for me to read and "watch" the beautiful waves. Streams of pelicans flew by at that height. Wish we could have stayed longer!

"Short ocean escape"

4
15/12/2015

Most friendly staff we have encountered. Rooms were nice and clean. Restaurant had best breakfast and moderate pricing. In the last few years, we have started looking for Best Western hotels as we travel because they seem to maintain high standards and reasonable prices. Wish we could have stayed longer - great ocean front views.

"Great Room with Great View"

5
14/12/2015

Excellent room with plenty of space, a beautiful view, and comfortable beds. We were pleasantly surprised. I would recommend it to others and we will probably revisit this hotel. The location was perfect for us.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Leonard We are so happy to hear you enjoyed your stay with us. We appreciate you taking the time to review our property. Have a Happy Holiday season!! Sincerely Lilli Director of Sales

"PERFECT VIEW HOMEY AND COMFY"

5
12/12/2015

Even the sofa ed was comfy. Living space made a two night stay homey plenty of room for the three of us to sleep and still feel like we had our own personal space. The view was spectacular and the staff was extremely friendly. I will definitely stay here again if I am ever in NSB again.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Melanie We are so happy you enjoyed your stay with us. We hope you will come and visit NSB again! Sincerely Lilli Director of Sales

"A little too much now"

3
11/12/2015

Sadly the hotel is becoming for the area over priced and what it has to offer can be matched by others and this year topped. Rates have gone to far for what it offers and reservation agent did not point out renovations and noise associated with it. Also the room we though we booked was not available we found out at check in

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Dear Aisha We are sorry we did not exceed your expectations. We strive to make every guest experience exceptional. We are in the process of some exterior renovations on the back of the hotel.. We should be completed very soon. Renovations are only during the hours of 11 am to 4 pm, Monday thru Friday only, to reduce the inconvenience to the guests. Please call me next time you are in the area so I can be sure to make sure you are in a room you will love. Sincerely Lilli

"Ocean Front is Amazing"

4
09/12/2015

Older hotel, but currently undergoing some renovations - which were not disturbing at all. Front desk staff was a little aloof, but the rooms are clean and comfortable and the housekeeping folks are attentive. Hotel is very easy to find when coming on to New Smyrna Beach and the ocean/beach access is easy.

"Great at checkin but"

4
09/12/2015

Lyle at check in was great and the evening went fine but the breakfast the next morning upset my wife because they were unprofessional. By the time she got her food it was cold and all she wanted was for them to bring it to the room but pay for it first.

"Best breakfast on the Ocean"

5
07/12/2015

Non smoking hotel, on the water with sleeping area separate from kitchenette. TV in both areas. 2 steps that have a light but at 3 in the AM half asleep heading to/from bathroom can be tricky. Breakfast was awesome! 2 adults, coffee, juice, eggs, potatoes,bread and meat under $25 with a view of the Atlantic Ocean.. same meal at a local greasy spoon (Mel's diner, not the chain) was $23.

"Very clean and wonderful staff"

5
02/12/2015

I always like this hotel for it's clean rooms and very friendly staff. I'm normally just there at nights to sleep and leave all day but I find that it is generally very quiet and always easy to reach someone if I need anything like additional toiletries. Will definitely stay here again.

"Beach weekend"

5
29/11/2015

Loved this hotel. Nice beach location, clean property, and friendly staff. Room had a balcony with a nice ocean view. First time to New Smyrna Beach. So glad we chose this hotel. Traveled with 3 teens and everyone was satisfied.

"will be back"

3
28/11/2015

nice place to stay for a few nights at the beach. Walking distance to Flagler Ave. The restaurant serves an enormous delicious breakfast. Staff very friendly and will try to fill full your requests. The swimming pool is very small and not enough lounge chairs around the pool, Over all nice place to stay at the beach and enjoy local attractions.

"November getawsy"

4
21/11/2015

Stayed one night after a cruise . Perfect location on the beach .. Walked to restaurants and cocktails on the balcony overlooking the ocean . Wish staff was more friendly . Third visit and they just seem unhappy . Booked today to return in March with family and new staff at desk was very nice . Wish they all were happier in their jobs ! Perfect location over rules grumpy staff . Nice , clean room as well

"One of my favorites!"

5
21/11/2015

This hotel has been very good to me. I visit town quite often and when I'm not staying with family, this is the place I go. Their rooms are always clean and the service is always wonderful. I think I've stayed here at least 7 times and have never had an issue that I can recall. If you are lucky enough to get a room with a balcony you get to enjoy some amazing views. There are also some great restaurants right across the street that I highly recommend. Wonderful hotel and highly recommend.

"Great Place to Stay for a Few Nights or for a Week"

5
19/11/2015

I was so surprised when I saw my room, which turned out to be a suite! I had a 1 bedroom (2 full beds) suite with a balcony that opened out to the ocean. It was fabulous! Lots of space and clean. I strongly suggest this hotel! I stayed in room 406 and highly recommend these rooms!

"perfect weekend"

5
16/11/2015

We stayed for the weekend for my birthday,everyone is so nice including the maids as we passed them in the hall ways,room was gorgeous,we picked suite room 705,separate bedroom and living room with view of ocean and sunset.there were four of us,only has double beds in this suite but still worked out well as beds were very comfortable,with great down comforters.pool was kept clean and nice area around it.perfect area close to Flagler ave where everything is happening.nice walk on beach and not to busy,weather played out perfect as we still got a little sun for the short time we layed out.All in all perfect weekend.

"Great for one night"

4
15/11/2015

Traveling through the area. Located on a very busy road, but off and traffic was not noisy. Basic rooms, basic breakfast. Stayed here because the rate was the best in the area. Rooms were clean and well appointed.

"One our favorite places to visit. "

3
11/11/2015

We have stayed at this location more than 20 times over years from the days it was a Holiday Inn to today's Beat Western. Property is a bit dated, but you can not beat the location. They are making improvements- need new mattress in many rooms. Try to get 715 or 515 for best views.

"vacation"

5
10/11/2015

the room was great and the view was worth every penny. I was not expecting to have such a great room with the view that we had. The price is the only reason why i choose this hotel and is the reason i more the likely with choose it again. my wife love this place the only thing she didn't like was that she could not smoke anywhere but under the car port or in front of the building that was the only inconvenience but beside that we look this location.

"Needs Upgrade"

2
06/11/2015

This hotel need to be upgraded. Great location but the room need to be remodeled, from linens to furniture. I requested a late check out and was granted a half hour. I have never heard of a hold hour, I am used to and hour late check out. When I went to the front deck to check out they told me they had already check me out.

"Room With A View"

5
28/10/2015

We stayed on the 8th floor overlooking the pool area and beach. The room was very clean and the balcony was private. We ate in the restaurant for breakfast and the food was excellent as was the service.

"Best Beach-front Hotel in New Smyrna Beach"

4
26/10/2015

Recently renovated beach-front hotel offers exceptional access to the beach and easy walking distance to shopping and dining. We live in Orlando FL and find the Best Western Hotel in New Smyrna Beach a great weekend get-away. There is dining on-site and a number of great restaurants nearby. We love the ocean front units with private balconies!

"Good location, rooms disappointing "

3
25/10/2015

We stayed here for 3 nights in October. On first approach the hotel is well situated right on the beach. Pool is small but again overlooks the beach and is nice enough. Hotel lobby looks modern and fresh. The room was a disappointment. We had a 2 bed suite with kitchen area. The facilities themselves were fine, but the rooms were dark and dank. Decor is very dated, and the brown colour scheme does nothing to add any light to the room. All the rooms have a sea view and balcony which is a really good thing as I had to sit out on the balcony, for coffee/breakfast each day just to get out of the depressing room. It was fine for a couple of nights as we were visiting friends in the area and so spent very little time in the room anyway, but I would Not stay here again.

"eric"

5
24/10/2015

great place to stay and excellent staff.great view of the ocean and beach.house keeping staff were excellent.would recommend this hotel that are looking for a great place to stay.good for families as well.

"ABSOLUTE PERFECTION ??"

5
20/10/2015

I cannot put into words how wonderful this hotel was. Absolutely spotless! Fantastic customer service, so kind & helpful! We are a family of 4 who were stopping in on our way to Disney World...We drove 10 hours over night to get here...arrived at 7:30am just in time for the sunrise and we were able to have early check in at 10am!!! Got a quick nap and went out to enjoy the gorgeous beach. Found a wonderful place for dinner and got such a fabulous nights sleep before departing for Disney the next day. I would absolutely stay here again & look forward to coming back for a longer stay!

"Great location and excellent accomodations"

5
20/10/2015

Breakfast in the restaurant was a highlight of our stay. Beautiful view and a very well prepared meal. After a two mile walk on the beach, we were ready for it. This Best Western seemed newly renovated and the staff was warm and friendly. Beach access was simple and the pool was inviting, though we didn't have opportunity to enjoy that amenity.

"Wedding Wonderland"

5
20/10/2015

We were there this past weekend (10/16-10/18) for my niece's wedding!! My husband and I were married there back in April and she loved it so much she decided to get married there as well!! Lilli Sheller is the best assistant with a wedding that anyone could ask for and Connie Flanagan is a magician when it comes to getting the things we need!! We were completely happy with everything we had and the staff service in the restaurant (Cory and staff) were fantastic the night of the reception!!! Could not have asked for anything more!!! We will always stay here anytime we are in New Smyrna Beach!!!

"Great location, beautiful views"

5
19/10/2015

Stayed here for bike Octoberfest, such a great view, and value. Only 20 mins from Daytona beach and the activities. Room was clean, and complete with a full size frig, microwave,king bed, ocean view. Did have the breakfast on site one day, hard to find in the hotel, and bland, don't bother. The entire hotel was immaculate...added bonus under the hotel,parking for the motorcycle... Tons of spots for dinner and breakfast...we will be back

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for your review, we are so happy you enjoyed your stay. Don't forget to book your room for Bike week in March!

"Excellent Customer Service"

5
19/10/2015

I have stayed at many, many hotels in many large cities. I have stayed at a hotel resort and my room wasn't as nice as the room I had here. The layout was incredibly spacious so you didn't feel like you were crammed into a small hotel room. We had a double room on the 2nd floor. We literally had a bedroom and a living room area that was completely separate with the bathroom spaced away to make it seem more private. The hotel staff was so kind and quick to help when I had an A/C issue. They even moved my belongings for me when I had to move rooms but had to be at the wedding I was photographing. It's situation right on the beach with great views. The parking lot fills up quickly but there is a parking garage under the hotel that we utilized.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for your review. We are so happy to hear we exceeded your expectations. We hope you will return soon and enjoy New Smyrna Beach again very soon.

"LADIES GET A WAY WEEKEND"

5
13/10/2015

Linda checked me in and she remembered me from when I made my reservation and she had everything ready. Vera the maid on the 6th floor was awesome she took good care of us ladies. Maintenance staff was fast and efficient Waitress at the restaurant was so sweet and remembered our beverage order from the morning before... Great place to stay...

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you so much for your kind comments about our staff, I will pass them on to them. We strive to make every ones visits memorable. Please return soon and say hello!

"Our Quick Getaway Place"

4
12/10/2015

We live in Sarasota Florida on the Gulf Side. Actually to be honest we live on the water. How ever I am a strong believer in just getting away for a "change of venue" every now and then. So just about a 3 hour road trip across the state is New Smyrna Beach. We have stayed at this Best Western once before and we will be going back when ever we need a weekend getaway to hit the re-set button. Places right on the beach there is really not a bad room and for Ocean Front with a private balcony the price is right on the spot. Their in House Restaurant has a wonderful Breakfast menu and room service is reasonable. Also there are Places to eat and drink all with in Walking distance or just a short car ride away. I can not say enough about the staff there from Housekeeping to the Management. All very personable and friendly. We feel safe parking our vehicle in the 24 hour secured underground parking and I will add that the website photos for the rooms do it no justice. Very nice well kept and not a single complaint. We will be back and I strongly suggest this place for any couples looking for a nice quiet weekend beach getaway.

BWNSBDOS, Director of Sales at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review
Thank you for taking the time to give us a review. We are so happy we exceeded your expectations. New Smyrna Beach is the perfect location for a quick getaway and we are so happy you choose us. Please return again soon.

"Best Western, NSB"

5
12/10/2015

Good accessories in room, including a regulation refrigerator, a 1100 watt microwave, and a HD television set. The view is of the ocean and the beach. They also have a regular coffee maker and a full set of dishes (for four). For being located on the beach, they tend to have ample parking.

"Always a pleasure!!"

5
12/10/2015

We always stay here for a few days when vacationing in Florida. The location is right on the beach and close to everything. The layout of the 2-bed, 1 bedroom suite is excellent. The kitchen is spotless and new and the 2 televisions are really nice. We will be back!!!

"Clean and oh so ECO-GREEN!!! Three cheers!!"

5
10/10/2015

After one month on the road, our last night's stop was at New Smyrna Beach so that it would be convenient to visit some friends nearby. I was longing to stay ON the beach and the TripAdvisor app defined this Best Western as fitting my daydream and our budget. Although it was an extremely busy reception area, the staff there were as pleasant and patient as can be (even with somewhat rude and impatient guests). Kudos to them and their training! We were installed in a beach-view room. It was HUGE. It had a wonderful view. It had a kitchenette including a full-size fridge and freezer (we had some BBQ from the previous stop that required a freezer), a great balcony facing SouthEast. IT WAS IMMACULATE!! One thing that REALLY impressed me was the A-frame sign on the dinette table. "From May 1st through October 31st ... Guests are encouraged to keep your drapes/blinds closed beginning at dusk. The Hotel has removed all balcony lighting Pool lighting has been lowered to deck level Parking lot lights have been shielded Please do not touch or interfere with nesting seat turtles. Best Western talks the talk and walks the walk. I was blown away by how seriously this hotel respects not only their two-legged customers but all beings that they come into contact with. Best Western deserves accolades for their conscience effort to preserve the beach and the creatures of the ocean but also for setting the standards in their community. Yes, we will definitely return. Three cheers for the management and everyone who participates in their eco-effort.

"Quite pleased"

5
07/10/2015

We have never stayed at a Best Western We were pleasantly surprised with our experience. The room was larger than we usually stay in, accommodating our family of four nicely. The location is right on beautiful Smyrna Beach. The staff was lovely, helpful without attitude. We will return soon

"Awesome View"

3
05/10/2015

We asked for a high floor & request was met. The room (standard two double beds) although drab & dated, was clean & huge. The little kitchenette was great, but still no kettle! Why do hotels not cater for those who do not drink coffee but would like a cup of tea made with 'boiling' water?? Good job I always take my travel kettle with me! The other issue was nobody mentioned the renovations when we booked. This was not known until we stepped into the lift to go to our room. There was an A4 sheet of printed paper saying Please Excuse Us while renovations were taking place. OK jobs have to be carried out, but drilling within 6-10 feet of trying to relax around the swimming pool one morning???The noise & dust was unacceptable so after it started to drizzle with rain ,I left.

"Loved New Smyrna Beach"

4
05/10/2015

I loved New Smyrna Beach Florida. The weather was perfect and the locals are very welcoming. Really good restaurants nearby and the food was excellent as well. October was the perfect time to visit and beach as very nice.

"New Smyrnia"

5
01/10/2015

Hotel was wonderful as usual. Friendly staff. We have stayed here before. Very clean. Kitchen area really comes in handy. Good restaurant. Wonderful view of ocean. Walking distance to lots of shops and restaurants.

"Clean, beachfront hotel!"

5
29/09/2015

What a gem, spacious suite with balcony for viewing the sunrise. Location was great, several restaurants within walking distance. Staff were friendly and very helpful with any questions. Definitely will stay here on future trips to area.

"Nice Beachfront - walk-able to dining and shopping"

3
28/09/2015

This is a moderately priced, geographically desirable hotel. The staff was great, the room was adequate and very clean but it did have a musty smell. We booked because it was a suite and we were there with our 9-year-old son and wanted a little privacy. This worked well. The room was spacious and had a fridge, microwave, 2 flat screen nice TVs, and a balcony overlooking the ocean. If not for the smell, it would have been an A+++ for the price. Still, a nice property that we would definitely book again. The location is a short walk to Flagler Avenue, where there are many restaurants, shops and nightlife. We walked home after dinner along the beach. Really nice.