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Blake Hotel New Orleans, BW Premier Collection, New Orleans

4.0/5  - basé sur 1359 notations.
500 Saint Charles Avenue, 70130-3410, New Orleans, United States - See map
Blake Hotel New Orleans, BW Premier Collection - Blake Hotel New Orleans, BW Premier Collection® The Blake Hotel New Orleans, BW Premier Collection is ideally located in the center of New Orleans. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Rich in history, with a culture and cuisine to match, there is no place like New Orleans. And, what better place to sample all the sights and flavors of this iconic southern city than at the newly renovated Blake Hotel New Orleans, BW Premier Collection®? Enjoy the picturesque view of the city from one of our spacious rooms, with the deluxe amenities you expect from a true boutique hotel. Spend time with friends at our inviting Café at the Square, where breakfast, brunch, lunch or dinner offers you authentic Louisiana fare. Even a wait in our lobby is a pleasure as you delight in the contemporary styling of our décor while people watching on sumptuous furnishings. Suitably situated on the St. Charles Avenue streetcar line at Lafayette Square, in Downtown New Orleans, the Blake Hotel New Orleans, offers an ideal place to stay for business or leisure travelers while visiting The Big Easy. Restaurants, shopping, entertainment, Convention Center, Superdome, as well as the world-famous French Quarter are all located within walking distance from the Blake Hotel New Orleans, BW Premier Collection®.

BW Premier Collection

Blake Hotel New Orleans

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 1361 guest reviews
NOTE ISSUED
Excellent
513
Very Good
461
Average
210
Poor
104
Terrible
73
REFER TO NOTICE
Business Business
193
Couples Couples
477
Family Family
287
Friends getaway Friends getaway
263
Solo travel Solo travel
73
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great place to stay"

5
08/11/2018

The Blake Hotel in New Orleans is a fine hotel with friendly and professional staff. The Cafe on the Square located in the hotel is awesome. My husband and I have stayed at the Blake each time we attend a Saints game!

"Fantastic"

5
07/11/2018

Absolutely fabulous place to stay. Everything was clean & in walking distance to nearly any “must see” location. Since I've moved from the southern area, I've always missed being so close to New Orleans, so when we decided vacation/birthday trip I couldn't have been happier. Everyone we met at the hotel was extremely professional & kind. Anytime I'm back in the area, I can count on The Blake hotel for being a promising experience.

"Not worth the price"

2
06/11/2018

Luck of the draw I got the worst room on the floor - the ice machine was literally right outside the door and it was noisy even when no one was using it, and it had very small windows that faced a wall (so no natural light). But overall there were issues that were not unique to my room. Checking in took way too long - the girl did the best she could but why management would put her at the front by herself on a busy weekend at a busy time, no idea. Could definitely be cleaner - the bathroom had a fair bit of hair that looked to be from at least 4 different individuals. The elevator was slow and looked more like a freight elevator than a passenger one, and the key card didn't work so anyone could use it (ie. not secure). Checking out they mistakenly charged me for 4 nights' worth of valet parking even though my Uber was outside waiting to take me to the airport. They reversed the charge but given that my credit card is from Canada, the back and forth transaction actually still cost me money in foreign exchange fees.On the plus side the staff was friendly and location excellent.Overall not an awful stay, but for the price I paid and what they try to be, I expected much, much more.

"Nice place to stay"

4
26/10/2018

If you are looking for a nice place to stay centrally located to many attractions, this is a great option. It is a little older but is well maintained and clean. Staff was attentive - we had a small maintenance issue with our room andit was addressed immediately and we were given a little goodie bag along with a nice note from the maintenance supervisor and his contact info.

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, seaford23696! Thank you for taking the time to share your experience as our valued guest! We are thrilled that you enjoyed your time with us! We apologize for the inconvenience you experienced, but are happy to hear that we were able to correct the issue efficiently. Reviews such as yours help us to continue to improve our services for every guest we have the opportunity to host. I have passed along your review to our maintenance staff so that they continue to provide the best service available. We hope you will again choose Blake Hotel when planning your next Big Easy adventure! We look forward to the opportunity to welcome you back very soon! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Not premier!"

3
26/10/2018

We use Best Western frequently when we travel in the USA and found Blakes disappointing. The only interactions we had with staff was via the front desk. We asked for more coffee and after searching thry could only find one sachet. We bought snacks and they didn't know the prices. One of the two lifts is shared with service staff who were surly and unwelcoming. Breakfast was not provided, but there was an attached cafe which was independant of the hotel. We used the hotel whilst visiting the blues festival in Lafayette Square so location was perfect. There are few restaurants/cafes nearby and most of these are closed at weekends.Best Western French Quarter is better located for French Quarter, more friendly, cheaper and provided breakfast.

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings Dave L., Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as your that we are able to continue to improve upon the service that we provide to our valued guests. , This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team. Sincerely, Allyson Colburn

"Great Location!"

5
19/10/2018

This hotel was in a perfect location! It was a 15-20 minute walk to the French Quarter and a 10 minute walk to the WWII Museum. Valet parking was quick and convenient. The hotel restaurant had a great breakfast, and there were tons of restaurants within a short walking distance. Our room was clean and comfortable. I highly recommend this hotel. Great value for the location!

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, BenP1237! Thank you for taking the time to share your experience as our guest. We are thrilled that you found our location convenient and we couldn't agree more; our location is pretty hard to beat! With the cities best dining, entertainment and night life just a few steps from our front door, it doesn't get much better than this! We look forward to the opportunity to welcome you back as our valued guest in the near future. It would be a pleasure to welcome you back! Sincerely, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Almost want to call it the Blech hotel"

3
16/10/2018

There is so much potential for this hotel to be a 4-star amazing experience. But it falls very short. Our group had three rooms for three nights, booked two months in advance. While we were given 3 rooms at check-in, two were different than what i had been given on the hotel confirmation. Housekeeping skipped two rooms one out of the 3.5 days we were there, and I was told upon requesting a cleaning that the housekeeping staff had all left for the day and there was nothing to be done (in fairness, someone from the laundry service did come and tidy up later, presumably on orders from management since housekeeping was't available). Our room had almost no water pressure in the shower. Another of our rooms had a broken temp control handle on the shower. We reported our pressure issue - either it was ignored or was unfixable - nobody got back to me so I don't know if they even came to look. There was some mold in two bathrooms.front desk service was dismal, and apparently as Diamond members we were supposed to be given either a welcome gift or bonus points or something - we were't offered anything. In fact, it felt like we were doing them a favour by checking in. Very disappointing for a supposed "Premier" level BW. We've had much nicer and better experiences at regular BWs and BW Plus locations.The shame of it is that the hotel is actually beautiful, with old world grandeur and serious potential. A little bit of reno, a friendlier front desk and proper housekeeping would turn this into an awesome 4-star stay.The restaurant (Cafe on the Square) and really good food, but again the quality of service took down the experience a few notches. There was obvious unhappiness that for one breakfast we asked for a bit of a rush (we had 45 minutes to order, eat and leave) - the distaste was visible. We came back for lunch the following day as it was the most convenient place to eat in between our plans, and were greeted with a "are you in a rush again today?" comment -- maybe she meant it to be nice, but it came across as condescending.As others have mentioned, the ac is pretty loud -- but we didn't mind it. Also, the plugs on the lamps are very loose -- use the wall plugs if you need to charge your devices.Kudos to VaShawn from Laundry Services who did her best to make up for the missing housekeeping; and to John in the lobby who went above and beyond at all times to help with luggage, get taxis, offer help etc. He's a real gem

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Allan F Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as your that we are able to continue to improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team. Again, our sincerest apology for your experience. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. We appreciate such good compliment for John. Sincerely, Allyson Colburn Assistant General Manager

"Wolfs weekend visit"

5
15/10/2018

Every aspect of the stay, valet, front desk, restaurant, lobby, maid service...excellent. Elevator quite slow. Great staying in a busy hotel. All staff friendly and helpful. Excellent experience in your hotel made Festival in the square more enjoyable

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings Isuwolfs! Thank you for your review! We are thrilled that you enjoyed your time with us and found our location to be convenient and that you were comfortable and enjoyed your stay. We look forward to the opportunity to welcome you back during your next visit to our beautiful city! Kind Regards, Allyson Colburn

"Horrible customer service"

1
15/10/2018

I booked a king suit and actually got a regular queen room, I asked for the manager to call me and I was never contacted. I was then over charged $366 and still waiting on management to call me. I will not be using this hotel again!

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Kimberlysmith29, Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as your that we are able to continue to improve upon the service that we provide to our valued guests. Thank you for your kind words in regard to our staff and location. I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. Again, our sincerest apology for your experience. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. Please reach out and speak with someone in accounting if you have questions about your bill. Best, Allyson Colburn

"Good place to stay"

4
14/10/2018

We found this hotel to be convenient, only 4 books or so from the French Quarter & on the St. Charles streetcar line. It was clean & the staff was very friendly & helpful. Our room A/C was noisy at first but once the staff was alerted, it was taken care of quickly. The streetcar runs 24/7 & can be a bit noisy during the night when you are trying to sleep but you get used to it.

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Gina M, Thank you for taking a moment to review your stay. We appreciate your kind words in regard to our staff and location. We couldn't agree more; our location is hard to beat with the city's best dining, attractions and nightlife just steps from our front door! We hope you will again choose our hotel when planning your next Big Easy adventure! Kind Regards, Allyson Colburn Assistant General Manager

"New Orleans 10 to 13th October 2018"

3
13/10/2018

Room an service was o.k. except the air con was really loud.The location quite close to french quarter is pretty good, as well as the distance to the reiver mall and cruise boat landing pier.Valet parking is o.k.

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear drstoerk, Thank you for taking a moment to review your stay with us. We are pleased that you found your stay comfortable and convenient. We hope you will again choose our hotel when planning your next visit to NOLA. It would be a pleasure to welcome you back as our valued guest! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great location, great room."

5
10/09/2018

Checking in was quick and easy. Our room was great; very roomy and comfortable. Our exhaust fan didn't work in the bathroom, so it made for a very hot and humid showering experience, but wasn't anything to make us want to change rooms. The beds were very soft, so if you're used to a firmer mattress, it'll take some getting used to. They're comfortable no less, though! Location was perfect. It was far enough from Bourbon St., so you don't get that noise factor, but it's still close enough to walk or ride the street car that goes right by the hotel! We would definitely stay here again!

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, kaylacperry! Thank you for your review! We are thrilled that you enjoyed your time with us and found our location to be convenient and that you were comfortable and enjoyed your stay. We look forward to the opportunity to welcome you back during your next visit to our beautiful city! Kind Regards, Allyson Colburn Assistant General Manager

"Great location, not-great bed"

4
10/09/2018

The Blake is a great spot in many ways if you'd like to be near downtown but a little removed from the noise and chaos of the French Quarter. Nice cafe in the lobby area, spacious rooms with high ceilings and good amenities, and located on St. Charles several blocks away from the more touristy areas. I also found the business center to be very helpful - I was able to print documents from my email with no trouble. The one significant issue was the bed, which was just not comfortable to me. The mattress was thin and overly firm, and I tossed and turned all night. Very disappointing in light of the many other positive features of the hotel.

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, jdwahoo! Thank you for taking the time to share your experience as our guest during your recent visit to New Orleans! We are thrilled you enjoyed your time with us and that you found our location to be convenient to your needs. Sorry for the inconvenience you had with the mattress. We hope that you will again choose our hotel when planning your next visit to our beautiful and exciting city! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel

"Amazing and Convenient "

5
09/09/2018

This hotel was perfect for our trip! It was close to downtown and the French Quarter, making commuting a breeze. Zana checked us in and was more than welcoming and accommodating for our first trip to NOLA! She worked almost every night of our stay and greeted us every time we walked in the door! Amazing hotel and amazing staff overall!!!

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Derek V! Thank you for your 5 star review! We are thrilled that you enjoyed your time with us and found our location to be convenient to your. We appreciate mentioning one our associates for job well done. We hope you enjoyed your time and look forward to welcoming you back as our guest again very soon! Kind Regards, Allyson Colburn Assistant General Manager

"The Blake"

5
05/09/2018

I couldn't have asked for a better place to stay. The staff was absolutely amazing. The room was stunning and the view was great. I even received a few text messages while I was in the quarter from the hotel making sure that we were having a good time and making sure there wasn't anything that they could do for me during my stay. They definitely went above and beyond any expectation I had from a hotel. I will definitely return.

AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Sunshine M! Thank you for your 5 star review! We are thrilled that you enjoyed your time with us and found our location to be convenient to your needs. We hope you enjoyed your time and look forward to welcoming you back as our guest again very soon! Kind Regards, Allyson Colburn Assistant General Manager

"Clean, good value and near main areas"

4
04/09/2018

The room was mainly clean. We found some hidden items from previous guests but overall it was clean. The hotel was in a good part of the city and within walking distance of everything we wanted to see. It was a good hotel to stay at and walk to local attractions.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings amandakosokowsky Thank you for taking the time to share your experience as our guest during your recent visit to New Orleans! We hope that you will again choose our beautiful and exciting city for your next rip! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel

"Not Good"

2
02/08/2018

was on a high floor leak in the ceiling in bathroom. Had someone to come look at it and said it was fix and was not at all. They said that where sorry and took off for one day of parking. We stated 3 days. Not happy with the hotel.

"Horrible Experience"

1
01/08/2018

We were excited about the opportunity to stay at the Blake Hotel. The check-in process was easy and everything was fine until we arrived at our room. The room was dirty and poorly maintained. We found pubic hair in the tub and on the toilet, hair on the floor, mirrors were rusty, lights would not turn on, carpets were dirty, stained and not vacuumed. The bed, closet to the window, was missing supports and felt like the bed would fall to the ground. The bed was very unstable and unuseable. The bathroom mirror was rusted and the ceiling had chips of paint falling. We requested a crib for our 8 month baby and was supplied with a pack and play. We were ok with the pack and play however, this was also dirty. The sides were stained a brownish color and the bottom was nasty. I cleaned the bottom with a babywipe which turned black. After wiping it down a few times, we were able to get the bottom insert cleaned. We looked for a sheet but alas no sheet was brought for the pack and play. We thought no problem we will just use the extra blanket in the closet. We opened the blanket, which was stored in plastic, and there was several pieces of chips (they looked like Dorritos). We finally used the top sheet from one of the beds. The next day the “cleaning” person “cleaned” the room. Cleaned is the wrong word, she made the bed and took the dirty towels. We were given two new towels, three hand towels and no wash clothes. The dirty blanket was taken because it was left on the bathroom floor but was not replaced. The top sheet on the second bed was not replaced nor was an actual sheet for the pack and play provided. When asked we were told additional towels would be delievered but never were. We are completely horrified at our experience and would never recommend this hotel or chain to any friends or family. The staff nor management cared about the quality of the hotel or the guest experience.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Shane M, Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as your that we are able to continue to improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team. Again, I offer you the sincerest apology for your experience. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. Sincerely, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Fantastic"

5
29/07/2018

What can we say, we loved our stay. Cozy room, beautiful view and a central convenient location. Every single employee we talked to was friendly and eager to help. We are moving the Blake hotel to the upper tier of our preferred hotels when we stay in New Orleans from here on.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Cubs1982! Thank you for your review! We are thrilled that you enjoyed your time with us and found our location to be convenient and that you were comfortable and enjoyed your stay. We look forward to the opportunity to welcome you back during your next visit to our beautiful city! Kind Regards, Allyson Colburn Assistant General Manager

"Get the royal treatment"

5
28/07/2018

The Blake Hotel is one of the nicest hotels I've ever stayed in. They really seem to anticapte the needs of the residents and provide you with an abundance of amenities, before you have to ask. For those that like simple comforts, I found two luggage racks in a nice sized closet. That alone was worth the stay to me. The employees were very friendly and professional. Everything was clean, nice, and abundant. Because they value their residents, they made sure you have everything so you won't have to ask. There is valet parking, but I found on street parking was good too, and I could see my car from my room. There are probably so many more hidden treasures' about this hotel that could be found by asking; by the basics are taken care of exceedingly well..

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, annette9165! Thank you for your review! We are thrilled that you enjoyed your time with us and found our location to be convenient and that you were comfortable and enjoyed your stay. We look forward to the opportunity to welcome you back during your next visit to our beautiful city! Thanks for pointing out our staff, we encourage them to show our Southern Hospitality.. Kind Regards, Allyson Colburn Assistant General Manager

"Great Customer Service but Poor Air Condition"

4
26/07/2018

Great Customer Service but Poor Air Condition, 86 degrees in our room in the middle of a heat wave! The staff tried to be accommodating and tried fixing the air conditioner however I think because the building is older (even though the look was remodeled) the air unit has not been updated in years!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, tyshan26! Thank you for your review! We are thrilled that you found our Customer Service top notch! Sorry about the bad experience with with our Air Conditioner. We will provide this information to our Maintenance team. We look forward to the opportunity to welcome you back during your next visit to our beautiful city! Kind Regards, Allyson Colburn Assistant General Manager

"Better than expected"

4
24/07/2018

I booked this hotel for its proximity to the Smoothie King Center for a concert as I thought we'd be walking. This was one of the cheapest without being too cheap. We had a nice second floor room (#213) with floor to ceiling windows along two walls. I loved the high ceilings! We truly were only in the room for an hour before the concert and an hour after waking up. The queen sized beds were actually big enough for two people to sleep in. I've been in some where the queen bed was more like a full size. The shower was okay but it took a very, very long time for the water to get hot. Yes, there may have been a few stains on the carpet or chips in the walls, but my home's not magazine perfect so those minor things don't bother me. The room and bath were clean and comfortable and served its purpose of bed and shower for one night well! The restaurant downstairs was delicious and our waiter was super nice!

"Power Outages and Other Issues"

1
24/07/2018

I was a guest at the Hotel Blake New Orleans from Friday 7/20 until Monday 7/23. From the beginning I was disappointed in this hotel. On arrival the elevators were out of service so my friend and I were forced to walk up seven flights of stairs with our luggage. Upon inspection of the room (Room 704) there was a water leak in the ceiling directly over the room's carpeted hallway near the bathroom, therefore the carpet in this area was continuously wet. There are walls in the bathroom that appear unfinished, as if they are under construction. The bed mattress and linens were inferior quality and the pillows were under filled and uncomfortable to the point of uselessness. The room provided very few other amenities - no provided water, tea or coffee, for example. Not even a water glass or box of tissues. On Sunday the entire hotel was hit with a total power outage. Nothing electrical was powered during the outage: no elevator service, air conditioning, lights, etc. Again, my friend and I were forced to traverse the seven flights of stairs with our luggage. The power was apparently restored Sunday evening at approximately 5:00 PM, however my friend and I were never notified of the restoration and we were forced to make emergency alternative sleeping arrangements. I would like to file a claim to request a full refund for my purchase of this hotel stay. Can someone please assist?

"My Experience at The Blake"

1
23/07/2018

Checked in Friday afternoon. Examine our room and noticed it hadn't been cleaned; dust was everywhere. I showered and we stopped by the front desk to inform them. The lack of concern from the front desk staff was astonishing. Today is Monday. Housekeeping finally showed up TODAY at 3p to see if we needed our room cleaned. On Sunday, power was out for over an hour.... no one said anything. What we did get was a horrible attitude from one of the staff members when we inquired about the outage.

"NOLA stay at the Blake Hotel"

5
23/07/2018

This hotel was centrally located and an amazing value. It had everything we needed, clean and a comfortable. Friendly, helpful staff that were genuinely willing to help any way they could. They treated us like family. The hotel is older and has minor issues problem with the fridge and a lamp. Both issues were repaired within 30 minutes of the call to the front desk.

"Blake Hotel"

5
20/07/2018

Fantastic place. It is very reasonably priced and very nice. Close to everything but not in the craziestpart of the French Quarter! Overall it is a great location and tremendous value. Highly recommended!

"Essence Festival 2018"

3
19/07/2018

I definitely enjoyed the location from the Superdome to the Convention Center and French Quaters. The restaurant onsite had great food. The staff was very friendly and accommodating to our needs. My one criticism was the bathroom needed to be cleaner and more updated and the room for price we paid could have been larger.

"Never Again...."

1
12/07/2018

Pros: Location and Price Cons: Where do I start? - The café that is attached was closed for plumbing issues - so no room service or bar available. I called to confirm my booking the day before we arrived. She confirmed that we would check in on Monday, the 9th of July and checkout on Thursday, the 12th of July over the phone. Well, Tuesday evening a lady came into our room. She was given a key to our hotel room and she was a guest. So, I called down to the front desk - I was told that the room was marked as I had checked out. I had to go downstairs with the email confirmation to get it all sorted out. My room wasn't cleaned at all Tuesday (trash not emptied, beds not made, and towels not exchanged out). So, basically - they were booking another guest into a dirty room. The internet/cable provider is Cox and it went out Wednesday around 4:30 p.m. - the cable still wasn't working when we checked out Thursday morning. There is a very limited "valet" parking area - a black Chevy Camaro was there all day Wednesday and back again when we checked out Thursday morning (I am guessing an employee didn't want to pay for parking their new car). The hotel is under renovations - we were on the 4th floor - it wasn't loud to us and we were right next to it. The room needed a good cleaning - carpets, walls, baseboards, and tile in the bathroom. There was not a plug for the tub - so only showers! FYI: Find your own parking - it will save you time and money in the long run - only one valet and he was running back and forth to get cars from a parking garage - the hotel charges $44.07 per night - they really should advertise on their website.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, John L! Thank you for taking the time to share your experience as our guest during your recent visit to New Orleans! We will pass on all of your concerns to the appropriate department. We hope that you will again choose our beautiful and exciting city for your next rip! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"The Boss"

1
11/07/2018

I don't know where all the good reviews are coming from, this was the worst customer service I've ever seen and they pass off the rooms as being 4 star, how the hell did they get more than 1 star, the floors were dirty, the comforter looked as if it has been washed in months, they are very rude and unprofessional.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, qrlusdevil! Thank you for taking the time to share your experience as our guest during your recent visit to New Orleans! We will ensure that we communicate all of your concern to the appropriate departments. Kind Regards, Allyson Colburn

"Essence Festival 2018"

5
10/07/2018

We booked this room on a 3rd party website and didn't know what to expect. But after checking in and everyone at the front desk was pleasant and very professional. The room was really comfortable but a little small but the location is great. We were in the middle of everything. They also have a restaurant and the food is delicious. We loved the room and would stay there again when we return if they have a room. The front desk staff Johnathon and the waiter in the restaurant Kenneth was so knowledgeable about the city and gave us information of things to do. It is on the corner and you can people watch from the lobby.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Chandra V! Thank you for your review! We are thrilled that you enjoyed your time with us and found our location to be convenient and that you were comfortable and enjoyed your stay. Thank you for acknowledging our hard working staff. We look forward to the opportunity to welcome you back during your next visit to our beautiful city! Kind Regards, Allyson Colburn Assistant General Manager

"I Expected Better"

3
10/07/2018

The pictures of this hotel online are not an accurate representation of the hotel. Nice curb appeal and the lobby is beautiful. When I stepped on the elevator it all went downhill from there. Why are the hotel guests sharing an elevator with the service staff. Every time I got on the elevator I was crunched in a corner with mops and brooms in my face because the maids had to get in with their large maid carts. Next, my shower was broken. I had to report it twice before it was fixed. Then there were flies and mosquitoes in my room the whole time. There was paint peeling off of the door. There was saltine cracker wrapping on the floor when I checked in, so clearly the floor wasn't properly vacuumed. Lastly, the maid staff left a food tray with a pile of trash and half eaten food in the hallway in front of the elevator for nearly 2 days and it wasn't removed until I complained. The room was extremely small. I paid over $400 a night for this hotel and definitely was NOT worth it.

"Great Place to stay"

5
10/07/2018

I was very satisfied with my room. It was clean, and very welcoming experience. Staff were very kind upon entrance, and got me quickly checked in and offer ideas for sight-seeing. Attached restaurant has great food and service. Over all place is centrally located with trolley right out front for ease of getting around.

"Gorgous hotel, near everything."

5
06/07/2018

Loved the hotel, great staff and location. Only down fall was expensive parking. But overall hotel excellent. It was located near many great stores and resturants. Our family will be staying here again if we are ever in the area again.

"Excellent! I loved it!!!"

5
06/07/2018

From the service desk representatives to the quietness, the cleanliness of the room, the bed... just everything was Superb!! I will be seeing about staying there often when I need to get away from my surroundings and stay somewhere different overnight.

"Awesome hotel"

5
05/07/2018

The rooms are effordable and the staff are so friendly and happy to help! We had an amazing time! Our room was so clean and amazing i couldn't belive this was what we paid for! Queen sized beds which where incredibly comfy and the location was amazing! 20 minutes from everywhere by foot!

"Good place"

4
03/07/2018

The hotel was very nice. The front desk was very polite and accomodating. Our room was clean and had everything we needed for a great stay. My only complaint would be the only option for parking was valet and it was a little expensive.

"Fantastic Stay"

5
03/07/2018

This hotel was fantastic! Great value and Great location. The location off of St. Charles Street and the street trolley was great and being on the corner of Poydras made it easy to get anywhere downtown. I also appreciated the doors were locked with a security guard at night to allow entrance. Overall I could not have asked for a better stay.

"Great"

5
20/06/2018

Great hotel very best love the bed and breakfast. Great location great staff, would recommend this hotel to ANYONE. Was a business meeting very good place to start bed was amazing and very clean love the pool

"Birthday Baecation"

5
18/06/2018

They were absolutely amazing! It was my birthday and I received a Rose, Balloons, & a card from the staff. My family enjoyed it so much they don't want to leave.23 definitely coming back. Thanks Blake!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, janicepowell! Thank you for your kind words. We are thrilled you choose to spend your birthday with us and that we were able to help make your day that much more special. We look forward to spending many more special family holidays with you and your family. We hope to see you soon! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great location"

4
15/06/2018

The employees were very friendly. The room was decent enough. The location is what makes this a great place. The streetcar line runs right in front of it. Parking can be pricey so I found a garage a few blocks away for 20 a night. Got a great rate on this room on Travelzoo.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, dwill11! Thank you for taking a moment to review your stay with us and for your kind words in regard to our staff. While parking can get pricey in NOLA we do our best to ensure we provide the best in valet services for each of our guests and stay under our competitions prices. Thank you for choosing to be our guest. We appreciate your business and hope to have you as our guest again very soon! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Very nice!!"

5
11/06/2018

Nice staff and very clean hotel!!! Had a great restaurant inside of hotel which we ate at and was very good! I would recommend a few vending machines and more lighting in the rooms!!! But was a awesome stay!!!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Kristie N Shann! Thank you for choosing to stay with us during your recent visit to New Orleans! We are thrilled that you enjoyed your stay with us! Thank you for your kind words in regard to our staff and accommodations. We will use your feedback to serve as a reminder for all of our team to continue to provide the best in guest services and rooms! We look forward to having you as our guest again in the near future! It would be a pleasure to welcome you back! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great Affordable Property perfectly located!"

4
10/06/2018

Enjoyed our last minute stay at the Blake. The location is right on the St. Charles Street Car line which makes getting the Garden District so easy! Also only a couple block from the French Quarter which can connect you elsewhere in a snap. There's nothing opulent about this hotel, but is was properly appointed, the staff was amazingly helpful and friendly. My only negative feedback was that the air conditioning in our room needed better air diversion. The air blew right on the bed when it kicked in which was uncomfortable at times. Need the louvers adjusted! (I tried on my own, but to no avail)! For the money, a really good value.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, sneakylong! Thank you for taking the time to share your experience as our guest. We are thrilled that you enjoyed your time as our guest and in our beautiful city! We couldn't agree more; our location is perfect for our guests to enjoy the best in dining, nightlife and attractions just steps from our front door. I have passed along your review to our maintenance team to address the AC issues you mentioned. We sincerely hope you enjoyed your time with us and look forward to having you as our guest again very soon! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great location, good value"

4
08/06/2018

The place is very well located. The washroom was borderline clean, just acceptable. The room I got was to the front of the hotel in a busy street, the blinders didnt close all the way and there was some traffic flash light every couple minutes that would invade the room. I didnt have much trouble sleeping, but if you are sensitive to this thing also noise, maybe they would have a better location than right in the front of the property. Staff was friendly, good cost benefit.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, masakemi! Thank you for taking a moment to share your experience as our guest. We appreciate your feedback and will use it to continue to improve our guest rooms and services. As we are located directly on the historic St. Charles streetcar line some do find that a higher floor helps diminish some of that noise overnight. We hope that your enjoyed your time in our exciting and beautiful city. We would love to have you as our guest again during your next visit to New Orleans! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Possibily THE Best way to experience NOLA!"

5
08/06/2018

Location! Location! Location! Right on the St. Charles trolley line -- your transport to all points of interest. At Canal Street, your connection to the rest of the city by trolley, by bus, or by ferry, etc. Friendly staff and welcoming environment. What more could you ask for?

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, maryjolewis! Thank you for taking the time to review your stay with us. We appreciate your feedback and are thrilled that you found our location to be convenient for your needs. We have to agree; our hotel is situated within walking distance to some of the cities best restaurants, nightlife and attractions New Orleans has to offer! We look forward to the opportunity to welcome you back during you next Big Easy adventure! It would be an honor to have you as our guest again! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Business trip"

4
07/06/2018

Clean, good room great location. Valet took 45 minutes to get car to me. Usually stay here quarterly and it's not that long of a wait. Will give it another try but not happy I had to be late for another meeting.

"Pleasant stay"

4
06/06/2018

Loud AC and trolleys. Subpar mattress. Water temperature in shower near impossible to get just right. Otherwise a nice hotel, great location, excellent staff. Be aware there is no parking on site and valet service is pricey and and additional cost

"Weekend getaway"

5
05/06/2018

We stayed at the Blake Hotel last weekend. I had read several reviews before going so did not expect much. Our experience was GREAT! The front desk staff was very friendly and knowledgeable. The housekeeping staff was always very friendly.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Guest, Greetings! Excellent!!! We are very glad to hear about your experience here with us at The Blake Hotel! Our front desk and housekeeping team work very hard in striving for excellence to assure that our guests have such a pleasant stay. We appreciate you as our valued guest and thanks for doing business with us. If there's anything we can further assist you with, don't hesitate to contact us. (504)522-9000 Best Regards, Allyson Colburn Assistant General Manager

"Unsurpassed Customer Service"

5
01/06/2018

First of all...EXTREMELY nice accommodations and location. Blake Hotel management also provides customer service like you have never experienced before! There was a minor issue that I brought to management's attention after our WONDERFUL stay during a weekend trip to NOLA. The amount of concern shown by management and the efforts they made to assure my satisfaction were ASTOUNDING. They went far above and beyond to be absolutely certain that I was satisfied with the resolution of the tiny matter at hand. Good customer service is so hard to come by these days, but the management team at Blake Hotel sure know how to do it RIGHT!

"vacation"

3
01/06/2018

Somewhat satisfied. Hotel had problems with the elevator not working. They had to reset it several times. Seemed like it wasn't a big deal for them but when you are on the 5th floor it is. Had to call for fresh towels, the beds were not made and the trash was not picked up.

"great price and close enough to French quarter"

4
31/05/2018

Would stay again. Loved the location, front desk, and restaurant. Short trip to the quarter via trolly or car. 2 suggestions is to freshen up room---paint and have someone at the door to help with luggage.

"Excellent"

5
31/05/2018

We got to The Blake way before check in needing to get ready for our concert that started the same time as check in and they worked very hard to get us at least 1 of the 2 rooms we needed so we could use it to get dressed and made up!! They were super nice about it and made it happen within 10 minutes had us keys and headed up with all our luggage!! Anything we needed was readily available and the staff had friendly smiles and chipper tones In their voice. The rooms were clean, ac worked great for us that like it cold to sleep!!! Had a great stay and will return.

"where are the windows"

4
31/05/2018

This hotel is exceptional, especially for the price we paid. The only real problem we has was that there was no window in our room, which came as kind of a shock since that wasnt advertised on the website. Felt like we were sleeping in a closet. But the room and staff were nice enough and the cafe downstairs was nice, albeit over priced. Would stay again, if for the price we paid this time.

"Nice"

4
22/05/2018

Great location very clean. Customer service was great all interactions with employees outside of customer service area.beds and pillows were extremely comfortable. Room needed another mirror outside of bathroom.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Bianca S! Thank you for taking the time to review your stay as our guest. We are pleased that you enjoyed your time as our guest. Thank you for your kind words in regard to our staff. I have passed along your review to our team to ensure that we continue to provide the utmost in guest services and accommodations. Thank you for your review! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"New Orleans Trip"

4
21/05/2018

Noisy with trolley & A/C cutting on & off constantly. Location close to trolley. Next time will stay in French Quarter. Front desk was helpful & polite. Restaurant offers a great breakfast, wonderful crabcakes & scenic view of Lafayette Park.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, camisheets64! Thank you for taking a moment to review your stay with us. We are pleased that you enjoyed your time as our guest. We hope that you found our location convenient and that you had a great time visiting NOLA! Thank you for choosing to be our guest! We appreciate your feedback and your business. Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Not worth a referral"

1
20/05/2018

We paid in advance months ahead or we would not have stayed here. Check in was good until we found out that valet parking was $44. Per day. Not option if you wanted your vehicle safe, since they had no parking. We go to our room and there is toilet paper in the toilet still, tub drain on side of tub, shower handle broken and the beds sounded like our RV beds. Place was noisy since trolley ran right beside the hotel. They texted me everyday and never responded to my texts about our dissatisfaction of the room. Then to beat all the maid stole a pack of cigarettes and not sure if there was anything else, but the cigarettes were left on desk! Will not stay there or anywhere else in New Orleans. It was nasty and toooo many beggars! This person cussed us out for not giving it a cigarette!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Reggie S, Thank you for your review we apologize for any inconvenience you experienced while our guest. We hope you were able to enjoy your time in the city otherwise. Sincerely, Allyson Colburn Assistant General Manager

"Great stay, awesome location"

5
20/05/2018

Hotel is only a short (less than 5 min) walk to the French Quarter. Immediately greeted by friendly staff at the front desk. Room was clean, beds were comfortable. We ate at the connecting restaurant for breakfast the first day, and lunch on the second day, their food is delicious! Not wanting to pay the hefty fee for valet parking with the hotel, we parked in a nearby self-parking lot a couple blocks away (not much cheaper for over night parking for two days, but we still saved money). I recommend reserving/prepaying for a parking spot online before coming to NOLA. We used ParkWhiz, it was pretty easy to use.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Lauren J! Thank you for taking the time to share your experience as our guest! We are thrilled you enjoyed your time with us and in our beautiful city! Our location is ideal for visitors as some of the cities best dining, attractions and nightlife are just steps from our front door. And we couldn't agree more; the cafe is an excellent option for breakfast lunch and dinner! Thank you again for your feedback. We look forward to the opportunity to welcome you back as our guest again in the near future! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great N'awlins experience"

4
18/05/2018

Comfortable and restful stay Great water pressure in shower Housekeeping was great and not bothersome Restaurant was convenient, good food and server Kenneth was a pleasure Parking is off-site I recommend valet or evening parking on street

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, stacystl! Thank you for taking a moment to share your experience as our valued guest. We appreciate your feedback and are pleased that your time with us meet your needs and that it was enjoyable. We hope to have the opportunity to welcome you back as our valued guest again soon. It would be an honor to host you during your next visit to New Orleans! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great Price and location but Horrible Parking"

4
17/05/2018

Pros: Location: The hotel is located inches away from French Quarter. So if you plan to visit ACME oyster house or other amazing restaurant down the street, it's very convenient. Safety: The neighborhood is safe enough as I see patrol around the area a lot. Cons: Parking: The parking with a good price is very hard to find. Either pay 30+$ and park in the garage next to hotel overnight, or just find a good place to park then make your way to the hotel.

"Nice Hotel"

4
16/05/2018

Nice hotel. Good location. The room was small however but clean. There is a cafe located in the hotel if you want to eat. But it is a bit pricey. Overall good and I could go back. It's in walking distance of bourbon st. About 15 minutes walk which is not bad.

"4 Day City Break ."

4
15/05/2018

Nice hotel close to everything we needed to see . Staff very friendly, room clean , resturant food very good , a change from all the US fast food . However I had to call the hotel on my return as my husband left his iPod in the room . The person I spoke to said she would check and return my call or email me . She hasn't , and I can't seem to email them so I m hoping someone will read this and get back to me ASAP . Or I will have to make another call .

"Good but could be better"

4
14/05/2018

While in NOLA we stayed at this Best Western hotel. At first glance its clean, modern and appealing. While some commented that the rooms are small, I couldn't care less. The only thing about the room that bothered me was the dresser which the paint was peeling like mad. Good thing I didn't have a toddler traveling with me. The attached cafe is charming. My only other complaint was some of the staff was too engrossed in their smartphones that they didn't listen when you spoke to them and I can't stand repeating myself. Hopefully management will see this and retrain accordingly.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear NYJUDE, Thank you for taking the time to review your stay with us. I am glad that you enjoyed your time with us. We are in the beginning stages of upgrading and repainting all guest rooms so that the appearance and quality of our guest rooms continue to improve. I am disappointed that our front desk staff did not provide you with the type of guest service that they are trained to provide. Cellphones at the front desk are highly inappropriate and I sincerely apologize that you experienced this. We will handle accordingly and make sure that this does not happen again. Thank you for your feedback. We will certainly use it to continually improve our hotel and staff. We hope you will again consider our hotel during your next visit to NOLA. We hope to welcome you back soon. Sincerely, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Nice stay"

4
11/05/2018

As I said before , nice stay. This review min. Is not required. Rm. 205 had a bad drain in tub, did not report, but was a issue . Overall was a good stay. Will probably look at this site again for future stays

"Our first visit to New Orleans"

5
09/05/2018

We recently visited New Orleans for the first time, along with some friends. Blake House was the hotel we chose to stay in for our first night. Upon the arrival of our friends, we stayed in two other hotels. I can confidently say-especially when comparing Blake House with other places we stayed-that we will recommend Blake House to others. The service was good and the accommodations were great!

"Great Stay In Your Rooms In New Orleans"

4
08/05/2018

Blake is a central located well-appointed Hotel with very friendly personnel. Our room was very well-spaced and equipped. Noteworthy amenities: docking-station for different devices, multi-fitting cell-phone-charger. We didn't need that this time, but it might be helpful in case: iron + ironing board, electric kettle empty fridge. The king-size bed was really, really comfortable, we had a good night's sleep. Bathroom was perfect. Modest remark: we'd better not received a knock on the door at 9AM to be remembered that check-out would be11AM. But because we slept so well, that's forgiven :-) Thank you for a great stay at your Hotel.

Sean S, Front Office Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for your feedback! We are so pleased to hear that you had a great stay with us! Comfort and convenience are what we strive to ensure for each of our guests! We apologize for the early reminder to check out! We hope that you will come back soon and enjoy our city!

"Excellent from the check-in"

4
07/05/2018

The Blake was great. From the front-desk team, the management team, the restaurant staff, maintenance, and house keeping. Wonderful experience. Could not connect to the internet. Snacks were priced fairly.

Sean S, Front Office Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks for your feedback! We certainly value your opinion! We are pleased to hear of your great experience since you were checked in on your arrival. I apologize if you were unable to connect to the complimentary wifi during your stay. I am not sure if anyone was made aware of this, but we hope that in the near future you will stay with us again, and have a better connection with our Wifi service. We hope to see you again soon! Thank you for choosing our Hotel!

"great place for business or leisure trip to New Orleans"

4
06/05/2018

only turn-off was the dated looking elevator interior, but once you entered your room, your concerns were gone. great location, clean, modern style hotel. Great rooms, well furnished. Good and friendly service.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, 292ron! Thank you for your feedback! We are thrilled that you enjoyed your time as our guest. We are in the process of updating the hotel, as well as our common spaces including our elevators. We hope that you enjoyed New Orleans and that you will again choose our hotel when planning your next Big Easy adventure! We look forward to welcoming you back! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Good Location Needs Improvement"

3
04/05/2018

The location of the hotel was great and the price was amazing but the hotel needs some improvement in terms of comfort - the beds were horrible and we had a few bad encounters in the restauarant. I will say the housekeeping staff was incredibly nice & they kept the rooms super clean.

"Nice hotel close to French Quarter"

4
03/05/2018

Other then a house keeper entering into our room at 10:30 PM and the one lock being broken it was a great hotel. Just won't stay there again because of the two problems indicated. It scared both of us ladies who were occupants of the room.

"Not as good as I thought"

2
03/05/2018

The hotel is very outdated in some areas. Our bathtub drained very slow so when we took showers we had to stand in water up past my ankles. The bed was not sturdy. Felt like something may have needed to be tightened.

"Needs major upgrades"

2
03/05/2018

The bathroom needs major upgrades and cleaning. Breakfast was awful but the night chef did a good job. The only positive was the location which allowed me to walk pretty much everywhere I needed to go.

"Awesome!"

5
02/05/2018

Pretty awesome hotel. Great area. Great location Close to French Quarter, Casino, River walk and the Aquarium. Friendly staff and clean room. Very knowledgeable about the city. I would stay here again.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings Ruby J! Thank you for taking the time to review your stay with us and share your experience as our guest! We are thrilled that you found our location convenient for your needs! Thank you for choosing to be our guest and for your kind words in regard to our staff. We hope you will again be our guest during your next visit to New Orleans! It would be a pleasure and an honor to welcome you back! Sincerely, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great stay"

5
25/04/2018

This hotel was lovely. It was a short walk to the French Quarter, about 10 minutes. The room was very clean, and housekeeping did a great job keeping up with fresh towels. Everyone at the desk was polite and helpful. We stayed for 4 days, and got to experience the French Quarter, the Garden District, etc, without having to put up with the street noise in our hotel room.

"Nice property, great location"

5
25/04/2018

Nice room, great bed, in a renovated hotel. Location was great. I was going to the convention center each day, using the shared bluebikes in NOLA. There is a hub right around the corner. With the bike, a five minute ride to the convention center. Also, the cafe on site serves great food. Best grits ever!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Hermione737! Thank you for taking a moment to review your stay with us! We are thrilled that you enjoyed your time with us and found our location to be accommodating to your needs! We appreciate your feedback and your kind words in regard to our hotel. We hope you will again consider our hotel when planning your next visit to New Orleans whether it be for business or pleasure. It would an honor to welcome you back as our guest! Warm Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Hotel housekeeping"

4
22/04/2018

During my recent stay I had issues with the housekeeping service. Which proved to be non-existent. I notified the front desk and was assured that the issue would be resolved. But it continued throughout my stay.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear derrchris, Thank you for choosing to stay with us during your recent visit to New Orleans. I am disappointed that housekeeping was unable to provide you with outstanding services. We are in the process of offering all of our team re-training to ensure that each guest receives the service that is expected of our guests. I do sincerely apologize for any inconvenience this may have caused during your time with us. I hope you will again consider our hotel for your future accommodation needs so that we may have the opportunity to impress you with our ever improved hotel and services. It would be an honor to welcome you back as our valued guest. Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"The Nurse"

5
21/04/2018

This Hotel is Awesome. The service is excellent. The staff is attentive to your needs and I feel cares about customers. The rooms was nice & clean. The location were ideal. I would go back to this hotel.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, lifesavercpr! Thank you for taking a moment to share your experience as our guest. We are thrilled that you enjoyed your time as our guest. I have shared your review with our staff to serve as a reminder to continue to provide the utmost in accommodations and service to each and very guest. Thank you for your feedback. We look forward to the opportunity to welcome you back as our guest very soon! We hope to see you again soon! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Spring break"

4
15/04/2018

The room is very small. The bathroom does not have a exhaust vent which turned it into a sauna while trying to get ready. The staff could not have been nicer. We stayed for 4 nights. I received 2 text messages from supervisors of the front desk asking how our stay was going and was there anything we needed which I thought was very nice. We had one problem with the AC I spoke to the front desk and it was fixed right away.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear sheankaren, Thank you for taking a moment to share your experience as our guest. We appreciate your feedback and will use it to continually improve our guests overall experience while at our hotel. We appreciate your kind words in regard to our staff and have shared your review with our team to serve as a reminder to continually provide each guest with the best in services and amenities. We hope to have you as our guest again soon on your future visits to our exciting and beautiful city! Sincerely, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Wonderful stay!"

5
15/04/2018

Great location! An easy walk to the French Quarter, the St. Charles streetcar was great to get to the Garden District. The Magazine Ave bus was terrific too for getting around. The Café At The Square serves wonderful breakfasts and lunch, great, friendly service, good choices, normal prices!

"Nice moderately priced stay in NOLA"

4
14/04/2018

Very nice 4 day midweek stay at this centrally located hotel right on the St Charles Street Car line. Very clean, quiet. No free breakfast, but room is equipped with frig, microwave, coffee maker. Cafe located in bldg. Within walking distance to French quarter and street car accessible to Garden district. I'd stay here again!

"Blake Hotel"

4
14/04/2018

Convinient location. This hotel is walking distance to the French Quarter and the Superdome. The restaurant is a good place for breakfast. Staff is friendly and helpful. Would stay there againg when in New Orleans.

"Excellent Stay"

5
12/04/2018

I would definitely recommend this hotel, staff was nice and courtesy. Hotel was in walking distance of everything we wanted to do while in New Orleans. Restaurant attached to hotel was excellent, breakfast they had was phenomenal. Im a BW rewards member and im glad I chose this hotel.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Thomas L! Thank you for sharing your experience as our guest. We are thrilled that you enjoyed your stay with us. We appreciate your feedback and kind words about our team! Thank you for choosing to stay with us and for being a loyal Best Western Rewards Member! We look forward to having you with us again very soon! Best Wishes, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Weekend in the big easy"

5
12/04/2018

It was in a great location for a weekend get away to new Orleans bars, restaurants ,entertainment the hotel staff wher helpful and friendly very nice hotel overall we will be staying at this hotel next time we are in the big easy.

"Great Location!"

3
11/04/2018

If Location is your prime selling point, this is the hotel to stay. Everything else about this hotel in my opinion is average when it comes to the other attributes compared to other hotels. The location to Bourbon Street, the Mercedes-Benz Superdome and the Smoothie King Center are amazing.

"Five-star service for a reasonable price!"

5
11/04/2018

This was our first stay at the Blake, and we weren't disappointed. We like this part of town; it's on the border of the CBD and Warehouse/Arts District and within easy walking distance to the French Quarter, Fauborg Marigny and Garden District. Wonderful location on the corner of Poydras and St. Charles! Service was outstanding; we paid less than we EVER had at ANY hotel in NOLA, yet were treated with five-star service. They don't offer complimentary breakfast, but Rouse's Grocery is nearby, as are numerous restaurants and coffee shops. To our delight, the hotel restaurant (Cafe on the Square) was excellent and fairly priced. A winner! The room was comfortable enough but quite small. It included a coffee maker, refrigerator and microwave which were great; however the layout was awkward. Not sure how it could have been arranged better, but we considered moving it as we were there a week. If someone was sitting at the table/desk, no one could get into the bathroom. It was a small issue considering the magnificent value we felt we got on this room.

"Nice place for convention"

4
09/04/2018

Stayed in Feb. About 15 min walk to convention center, 15 min walk to Smoothie King Center, 10 min walk to French Quarter. Nice enough rooms. Price was right. Clean. Friendly staff. Would stay here again.

"Very good hotel"

4
05/04/2018

The Blake Hotel New Orleans is a very good hotel. It's clean and professional and well situated. It's right on the St. Charles Avenue Street car line so you can get around easily and we went to see great live music at the Lafayette Park next door.

"Pleasant stay"

3
29/03/2018

Convenient to public transportation, restaurant attached had friendly wait staff and quality food reasonably priced. Walking distance to many venues (Harrah's, WWII museum, parks and churches.) Only downside is adjusting to noise from streetcar at night.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Janice H! Thank you for taking a moment to review your stay with us. We appreciate your feedback and are pleased that you enjoyed your time with us. We couldn't agree more; our location is hard to beat with the city's best dining, attractions and night life just outside our front door! Thank you for choosing to be our guest! We look forward to having you with us again very soon! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Decent Place"

3
28/03/2018

Great location. Breakfast was amazing. I love that they always had fresh water in the lobby. The staff was very friendly. Our room was nice. The only complaint we had was that the bathroom smelled musty.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Tonya B! Thank you for taking a moment to share your experience as our guest. We are pleased that you enjoyed your time with us. Thank you for the compliments in regard to our staff. I have shared your review with our maintenance and housekeeping teams to correct the issue you mentioned in regard to your bathroom. I apologize for any inconvenience this caused you. We hope to have the opportunity to welcome you back as our valued guest. We appreciate your business and look forward to welcoming you back! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Valet needs to be handled better"

1
20/03/2018

Valet needs to be handled better someone should call when the car is ready not just let it sit out there for 2 hours and the front desk needs to make sure they have all their paperwork together I almost missed my meeting because of them

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear brittanydubroc, Thank you for taking a moment to share your experience. I am disappointed to learn about the experience you received using our valet service. I have shared your review with our valet company to find out what took place so that we can close any gaps to ensure this does not continue. I sincerely apologize for any inconvenience. We hope that you were able to enjoy your time in our beautiful city. It would be an honor to have you as our guest again so that we can provide you the the service and accommodations to improve your opinion of us. We hope you will again consider our hotel for your future visits to New Orleans. All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great location"

4
19/03/2018

I went to NOLA with my daughter for a 4-day girls' trip. The hotel was cute and the location was perfect - walkable to Canal St and Bourbon St and shopping/restaurants. The free wifi was a GREAT bonus!!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Suzanne H! Thank you for stay with us during your girls' trip! We are thrilled that you had a great time with us and during your time in New Orleans! We hope that you will again choose our hotel for your accommodation needs during your next Big Easy adventure! Until then... Laissez Les Bon Temps Roulez! Best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Just pay what you pay and stay at your regular hotel"

3
12/03/2018

I was looking for something out of the ordinary and I followed the instructions of the hotel on booking ... I am very easy going person and I am always looking for a new experience... so let me tell you the good things at least ... this hotel is well located and an easy walk to everything we wanted to visit ... we did drive to the plantations but that was our choice. The room was clean and we were quickly sent extra bedding when we asked. Check in was quick and easy. Now ... they are charging $44.07 a night for valet parking and from other reviews I understand it's off site which explains the 30 min wait for your car ... even when you call before you come down ... Also 1 time we got our car it smelled like pot so bad I was a little afraid he was actually smoking in it. My daughter convinced me it was just the guy driving that smelled that way. When I didn't get the discount I was promised by following directions of the person who answered the phone I was told he is new and that was repeated when I asked for a manager. The answer for the Blake is not to make it right or to even apologize that it's mis-leading it's simply to make an excuse but do nothing about it. I should have just stayed at the Omni and gotten points and even the parking wound have been cheaper ... and one block closer. Things to keep in mind.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Tracey W, While I am pleased that your time with us at the hotel was enjoyable and convenient for your needs, I am extremely disappointed about your experience with our valet company and lack of follow through with one of our agents. We work everyday to ensure our guests have the best in guest service and accommodations. Please accept our sincerest apologies for the inconveniences you experienced. Your review will be used in our training to continue to improve our hotel. I have also shared your review with our valet company so that we can correct this matter so that it is certainly not something that continues. Thank you for choosing to stay with us. I appreciate your candid feedback. I hope you were able to enjoy your time in our beautiful and exciting city. Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Avoid if possible"

2
08/03/2018

Many other better choices are available, the valet is very slow, staff is unmotivated, restaurant staff very nice and cafe is clean but fare is only average. The cleaning staff is sloppy, towels are small and scratchy

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Byron B, Greetings from New Orleans! We were honored to have been your choice of accommodation to experience all the wonderful things our city has to offer first-hand and we thank you for sharing your thoughts. Although our team is well known for their warmth and gracious hospitality, we regret that we somehow missed the mark during your most recent stay. It is our hope that we can restore your trust in us so that we may have the pleasure of welcoming you back for the true Blake Hotel experience. All the best, Allyson Colburn Assistant General Manager [email protected]

"Close to everything, and very comfortable"

5
08/03/2018

I came to the Blake to walk the Rock n Roll New Orleans Marathon. The hotel is very comfortable, right next to the start line, less than a mile from the expo at the convention center, and less than a mile from the French Quarter. Outstanding value!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings Dab29, We're so glad that our location in the heart of New Orleans was a highlight for you! We're thrilled that you thoroughly enjoyed our amenities. Our welcoming team is looking forward to seeing you again on your next visit to the Big Easy. Come see us again soon! All the best, Allyson Colburn Assistant General Manager [email protected]

"RnR New Orleans"

4
08/03/2018

Perfect location for the RnR New Orleans race series. The staff, for the most part, was very courteous and responsive. We had an issue with the housekeeping staff, and I'm hopeful that my last communication with the hotel will receive a response. Overall, this hotel offered a great location to get some of that French Quarter feel with just a short walk, but with a much more palatable price.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear RnRNewOrleans, We appreciate you allowing us to host you during a busy and eventful weekend! We're sorry that we fell short in reference to your housekeeping needs and have addressee this with our Housekeeping manager to make sure instances like this don't happen again. Thank you for not allowing this to impact your overall experience. It would be a pleasure to welcome you for another stay so that we may treat you to the high levels of service our return visitors have come to expect from us! Sincerely, Allyson Collburn Assistant General Manager

"Nice!"

5
07/03/2018

Glad we stayed here and would again. Staff made great suggestions for restaurants and things to do in the area. Very helpful and accommodating. Everyone was very friendly and room clean but noise from street car.

"Great Stay in the Big Easy!"

5
07/03/2018

The Blake is a beautiful hotel in an excellent location! The staff, especially the front desk ladies, were pleasant and efficient. The restaurant in the hotel has great food for breakfast, or a light meal later in the day. If you want to tour the city, hop on a trolley! The St. Charles line can be caught on the corner close to the hotel. Awesome time in NOLA!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, sollover! Thank you for taking the time to share your experience as our guest. We are thrilled that your time with us was exceptional and meet your needs during your time as our guest in New Orleans. Thank you for your kind words in regard to our staff. I have shared your review with them to encourage them to continue to provide the utmost in guest services. We hope to have the opportunity to welcome you back as our valued guest. We appreciate your business and look forward to hosting you again very soon! Warm Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"GREAT Location!"

5
26/02/2018

From the moment we arrived to the day we checked out, everything and everyone-staff went well and very helpful. Front desk helped us with booking reservations for a tour to recommending local restaurants that serve NOLA flavor. Great location, walking distance to great restaurants and French Quarter! Also, near Frenchmen Street....a must see. We would definitely come back and recommend to all family and friends.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Gonzal1983, We are happy to learn that your time with us during your recent stay was absolutely spectacular! We can assure you that our team will be grateful to learn that they left you with such a positive impression. If we can offer any assistance in coordinating your next reservation, please do not hesitate to give us a call. Warmest Regards, Amber Petty Front Office Supervisor [email protected]

"Great place"

5
26/02/2018

Everyone was great and room was perfect for my family of 5.used a roll away bed for my 9 year old and everybody slept great . We had a corner room and the view was great of the main street and the service there was great and the location was awesome we will be back again for sure .

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings Ygpar, Thank you so much for your glowing review! Our team loves when we have the opportunity to help guests feel completely at home and it is a delight to discover this review. We will let our team members know that you were impressed with their hospitality, and we hope you'll join us again soon for another unforgettable New Orleans experience! All the best, Amber Petty Front Office Supervisor [email protected]

"Blake Review"

2
24/02/2018

Inattentive staff. Room service not available due to poor staffing. Was embarrassed upon check nin because of confusion with room reservation and business payment of room. Floor and tub never swept or cleaned. Counters were wiped but crumbs and trash remained in room.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Amiekwilliams, We welcome guest feedback and appreciate you reaching out to us. While our guests often rave about the attention to detail of our housekeeping team, we're sorry to learn that some of these details were overlooked in your experience. We regret that we fell short of impressing you. We hope that you'll reconsider a return visit so that we may have another chance to win you over. Cordially, Amber Petty Front Office Supervisor [email protected]

"Love it!"

5
24/02/2018

I would highly recommend this hotel. Very clean and modern looking. Great location close to Bourbon street. Also strong hurricanes at the restaurant hotel Cafe at the Square. I definitely will return on my next trip to NOLA

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Bellencyta W! Thank you for taking a moment to share your experience as our guest. We are thrilled that you enjoyed your time with us and in our beautiful city! Our location is hard to beat with some of the cities best restaurants, attractions and night life just steps from our door. We look forward to welcoming you back to NOLA during your next adventure as our valued guest. It will be an honor to have you with us again. Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"New Orleans"

4
22/02/2018

Perfect for downtown if you enjoy the walk. Put in 12 miles going through Bourbon Street and the Warehouse District. Very enjoyable stay, the room was clean and comfortable. A little pricey, but you get what you pay for!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, mtli0n! Thank you for taking the time to share your experience as our guest. We are thrilled that you enjoyed your time with us and your walks through our beautiful and historic city! We look forward to welcoming you back during your next Big Easy adventure very soon! Sincerely, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"A nice hotel in a great location."

5
22/02/2018

We stayed at the Blake for Mardi Gras. It was a great location for the parades, although a bit of a trip to the French Quarter. Not fancy, small, clean, spacious rooms, with a great little restaurant and bar, and a helpful and friendly staff. We were so happy with our choice. Would love to keep it our little secret for next year's Mardi Gras.

"Staff is friendly and rooms are good enough"

4
21/02/2018

We went for Mardi Gras and although the place was a madhouse, the staff couldn't have been nicer. It's an old hotel so don't expect sparkly shiny bathrooms - but they are clean. Overall, it was a pleasant stay and I'd recommend it.

"Great location, in need of maintenance"

3
19/02/2018

The hotel is in a great spot for Mardi Gras parades as they pass right in front of the hotel. The lobby and common areas are clean and well maintained however the cleanliness of the room was another matter. I am not fussy, but I want clean sheets and bathroom when I arrive. The bathroom was recently used and the toilet was not even flushed. The sheets were clearly not changed prior to our arrival. The front desk did send someone right away to remedy the situation. All other aspects of our stay were very pleasant.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, ekgrl! Thank you for taking a moment to review your stay with us and your candid feedback. All feedback is valuable and yours will be used to help us to close any gaps in our housekeeping department so concerns such as yours do not occur again. I apologize for any inconvenience you experienced. We are thrilled that you enjoyed the parades and all of the festivities that NOLA has to offer during carnival season. It certainly is our favorite time of year! We hope you will again choose our hotel when planning your next visit to New Orleans. It would be an honor to welcome you back! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Nice hotel "

3
17/02/2018

It is a nice clean place to stay. Our first issue was that we were not informed that there was no parking and our only option was a $44 vallet parking. I figured we would have to pay for parking since it is limited in New Orleans but dang.... One of the elevators was not working when we left for Bourbon St. and hours later we returned to neither of the elevators working. Thank goodness we were only on the 4th floor but having to take the stairs at midnight was not fun.

Allyson C, Front Office Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Mdshunt, We value guest feedback and thank you for sharing yours! We're sorry to learn that your most recent stay with us fell short of our Blake Hotel experience. We apologize for the lapse in the excellent service for which we are known. We'd love to extend our personal apologies and hope that we may have another opportunity to impress you. We're hopeful that we may welcome you again one day and confident that you'll be pleasantly surprised! Warmest Regards, Amber Petty Front Office Supervisor

"Mardi Gras getaway"

3
15/02/2018

I booked this overnight trip as a last minute trip during Mardi Gras because of the hotel location. Check in was fine. They did upgrade us to double beds and I only booked a single. However, the room was at the end of a hall next to the ice machine. The room had no window so we couldn't enjoy the sights. The toilet kept running so we had to turn off the water. We slept great after that. Its a perfect location for Mardi Gras but probably won't come back unless I get a guaranteed window.

"Mardi Gras"

5
13/02/2018

We spend the Friday through Monday before Mardi Gras every year at the Blake. I always say they couldn't possibly do anything to improve our wonderful experience. Every single year they exceed our expectations. Every staff member is extremely polite and go way beyond to make sure we have everything we need. If you want to see parades, this is the place! Food, drinks and balcony. So worth the money!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Thank you for your glowing review! We love welcoming our return visitors, and we thank you for coming back to see us. Our team members will love learning that their hospitality was appreciated. We're honored to have provided so many highlights for you, and we can't wait to see you again on your next visit. All the best, Allyson Colburn Assistant General Manager [email protected]

"1st NO/Mardi Gras Trip"

5
12/02/2018

Older well maintained hotel in great location if u don't want to stay in the quarter—excellent staff—rooms are comfortable, just b prepared to find a parking garage or lot, no parking on site—will stay here again

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetins, aztexans! We are thrilled that your first visit to our exciting city was exceptional! Mardi Gras is such a special time of year and we are pleased that you enjoyed your first one as our guest! While we couldn't offer parking during Mardi Gras due to street closures due to parades, we do offer valet parking when carnival season isn't in full swing. We appreciate your feedback and your business and look forward to welcoming you back during Mardi Gras 2019!!! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Blake for the win!"

5
12/02/2018

The staff and hotel on a whole is a two thumbs up! Rooms were clean, beds were amazingly comfortable, and the location was perfect for our stay. We were a quick walk to Canal, Bourbon street, and Warehouse District. Staff was so kind always and very pleasant. Would definitely stay here again!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, andrewasatar! Thank you for taking a moment to share your experience as our guest! We are thrilled that your time with us was excellent! We strive to provide each guest with a comfortable and enjoyable stay and we love to hear that we meet our goal during your time with us! We appreciate your feedback and business. We look forward to welcoming you back very soon to New Orleans as our valued guest! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Good location"

4
11/02/2018

The area was convenient but away from the noise of the French Quarter. It is right on a main parade route though for Mardi Gras so that can cause some noise and traffic problems at that time of year. Otherwise, it is in a great spot.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Kathleen P! We appreciate your taking the time to share your experience as our guest. We are so pleased that your time with us was enjoyable. While Mardi Gras can get a bit busy with traffic, our location is pretty hard to beat! We hope you enjoyed the parades and all the festivities New Orleans has to offer during carnival season. We hope to have you as our valued guest again during your next trip to our beautiful and exciting city! It would be our pleasure to welcome you back! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Comfortable room in good localization"

4
07/02/2018

The hotel has a very good localization, close to the French Quarter, there are lots of restaurants, bars, and cafes nearby. Rooms are comfortable and the service is good, but the internet is very unstable.

"Three nights in NOLA"

4
07/02/2018

This hotel is more european than average US hotels. The rooms are smaller but adequate. If you're a plus size person you may want to look elsewhere. Parking is valet at $42.00. You can find parking on your own within 6 blocks for $20 a night. The onsite cafe has excellent breakfasts. If you're a light sleeper avoid street side rooms as the trolley runs by these rooms. Walking distance to the World War Two Museum.

"From Mississippi"

5
07/02/2018

This hotel was great. The location was the best for my husband and I. We stayed two days, but wanted to stay more. The customer service was absolutely amazing. Very clean hotel that smelled great. We were near everything. We did not move our truck until we checked out. There is also a nice little restaurant on the bottom floor that has awesome food & drinks.

"one night stay"

5
05/02/2018

wonderful people from the moment we drove up to the door. Loved checking in early and the professional valet service. Slept so well in the great bed, just wish I could have brought it home. Lake of fun bar downstairs but not a lack in near by French Quarter.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Bonnie M! Thank you for taking the time to share your experience as our guest! We are thrilled that your stay met your expectations and that we were able to accommodate your early check in! We look forward to having you as our valued guest again very soon! Until then... Laissez les bon temps rouler! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Nice stay in New Orleans"

5
02/02/2018

All the staff was great with us. As a Diamond Select customer I expect the best and I got the best room upgrade possible. Shaun was very welcoming and went out of his way to make sure we were pleased with our room.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Andre M!!! Thank you for taking the time to share your experience as our guest. We are thrilled that we were able to meet your expectations as a loyal BWR Diamond Select!! I have shared your review with Sean and he say a big "THANK YOU" for recognizing him. Sean is an important component to our teams success. We hope you will again choose our hotel during your next Big Easy adventure! We look forward to welcoming you back very soon! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Very clean and freindly"

5
01/02/2018

Very clean and very friendly. Was very happy to come back to a clean and made bed every night! Room always smelled nice and my bed was made every time I came back in! Very good customer service at the counter and just the regular employees. ! Recommend !

"good"

3
01/02/2018

Was in a fairly good location for being outside the French quarter. I would recommend putting in a foot note for a higher level floor so that you are further away from the Not super well maintained, but I did enjoy the staff and the check in and check out was super speedy.

"Pleasant stay"

4
01/02/2018

Very good location for a affordable price. Good rooms and speedy check in and out by nice staff! I never had breakfast since its not included. Its walking distance to the major attractions. This my place whenever i stay in Nola.

"Great Location"

5
31/01/2018

This is located within walking distance of everything! It's a nice hotel with comfortable amenities for a decent price. The staff were very accommodating and quick. This is our second time staying at the Blake and we're already planning our next trip!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, gonnabanurse188! Thank you for taking the time to review your stay with us! We are thrilled that your time with us and in our beautiful and exciting city was excellent! Thank you for your kind words in regard to our staff. We will use it to serve as a reminder to our team to continue to provide the best service and accommodations possible. We look forward to welcome you back during your next Big Easy adventure! Until next time... Laissez les bon temps rouler! Sincerely, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great Hotel"

5
27/01/2018

This hotel is in a great location and has a reasonable price. The staff is wonderful and it's definitely worth staying. It's conveniently located near restaurants and walking distance from malls and other shopping.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings jr6_11, Thank you so much for your 5 star review of our property. It was a treat to have you here with us and to receive your positive feedback! From friendly hospitality, and a prime location we're so glad that you had all you needed to enjoy an amazing and memorable trip to New Orleans, and we can't wait to host you again next time! All the best, Allyson Colburn Assistant General Manager [email protected]

"Blake Hotel"

4
25/01/2018

Great location; loved the Cafe on the Square for food and drink. Room very comfortable and clean. We had a few issues with getting our room cleaned each day. Had to ask several times. Very friendly staff.

"Attentive and friendly"

5
22/01/2018

Extremely friendly, comfortable and convenient. Close to the French Quarter, World War 2 museum and main highway arteries. Not too far from the riverfront. The lobby is also very comfortable and inviting.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, bernicer566! Thank you for taking a moment to share your experience as our guest. We are pleased that you enjoyed your time as our guest. We appreciate your feedback and look forward to the opportunity to welcome you back as our valued guest during your next Big Easy adventure! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Always an awesome stay at the Blake, it's never to Blake to make a date in the Blake."

5
22/01/2018

This hotel is the bomb, we have stayed at this place more than once. Great job Blake motel. The rooms were is casual walking distance to whatever you wanted to eat, and not to mention the outlet down the street on the river walk.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, johnmP7222XN! Thank you for taking the time to share your experience as our guest. We are thrilled that your time with us is always "the bomb!" We truly appreciate your business and look forward to welcoming you back during your next Big Easy adventure! Until then... Laissez les bon temps rouler!!! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"GPS has to guess"

3
19/01/2018

As with most downtown NOLA locations, parking and directions are a challenge, but the hotel is actually located on St Charles, not Poydros. Valet parking is expensive and your automobile is stored 6 blocks from hotel. The rooms and amenities were suitable, excluding the beds. They were "shaky" and uncomfortable. The location is very convenient for walking to nearby major sites and restaurants. I booked my room using hotelplanner then two days later booked my daughter's room directly through the hotel. Her room was much larger and nicer, and her rate was a few dollars less. So be weary of third party reservations, be prepared to turn on St Charles, and know that your vehicle will be parked a great distance from hotel if you choose to valet.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Tonya, We greatly appreciate guest feedback as it helps us to discover what is most loved about our hotel and how we might elevate the experience even further. While we greatly appreciate you staying with us, we regret that there were other details of the stay that fell short of your expectations. If your time allows, I am hopeful that we can coordinate a time to speak by phone so that I may offer my personal apologies and learn more about your experience. We thank you once more for sharing this review with us, and I look forward to continuing this conversation with you in the days ahead. Warmest Regards, Allyson Colburn Assistant General Manager [email protected]

"Convenient Location"

5
19/01/2018

This updated hotel was a great value. The location was conveniently located to walk to the The Convention Center, Harrah's, the French Quarter, and the National Museum of WWII. Room was as nice and comfortable as much higher priced hotels. I am picky about my AC and loved that I could have the fan on constantly when I slept. Had one breakfast at the attached Cafe and it was very good.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear DZ-VA, We thank you for sharing these kind comments and are delighted that your recent stay was absolutely wonderful. I'm glad that we were able to accommodate your specific needs while staying with us. Our onsite cafe is a great choice for breakfast. We would love to host you on your next trip down to the Big Easy, It'll always be a pleasure to welcome you back. All the best, Allyson Colburn Assistant General Manager

"New Orleans Trip"

5
18/01/2018

The Blake Hotel was very nice to stay at. The room, lobby, and building were in great shape. The elevator was a bit shaky for my taste but never malfunctioned. While not in the French Quarter, it was less than a 10 min walk away. I had no issues walking to the French Quarter if I didn't feel like taking a Lyft. I would stay again if in the area.

"Overall good hotel -great cafe"

4
18/01/2018

Good hotel - good location - old remodeled People were friendly they knew a lot about the area The trolley was broken so that was a disappointment but we were able to walk everywhere we needed without any issues

"Great Location walking distance to everything!"

4
18/01/2018

Came to town on business hotel is close to all the NO has to offer. Restaurant food was good as well as breakfast and lunches in meeting room. Would recommend for small meetings and it's great location.

"Good location for a few days in NOLA"

4
18/01/2018

easy 8-10min walk from the hotel to Canal St, Bourbon St and French Quarter, or a short cab/uber to many great restaurants over in the Magazine St. area. Friendly staff. Elevator is a bit sketchy. Handy to have a little bar downstairs.

"Weekend Getaway"

5
16/01/2018

Annual weekend getaway to New Orleans for the State Farm Classic High School Football playoffs. We always stay at the Blake Hotel because the rates are great. The staff is very nice. The rooms are always in tip top condition. The location is a nuetral spot to most of the attractions. We look forward to our stay each year in December.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Ilausbe! Thank you for taking a moment to share your experience as our guest. We are thrilled that your visit this year was just as great as your previous stays with us! We look forward to that weekend all year because of guests like you!! We enjoy having you as our guest. We look forward to next year and many more to follow! It will be an honor to welcome you back as our valued guest. Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great Location"

5
10/01/2018

This is a very nice hotel. Beds are nice and room was just the right size for me. The staff is great to include the cafe staff. Love the location. If I am ever in New Orleans again. I will definitely stay here.

"Horrible "

1
09/01/2018

I chose this hotel for its location. I will never stay here again. The room itself was adequate in size, it was very “tired”, though with walls that had been patched and not painted. I stayed here for 4 nights. After my first night I went out sightseeing for the day. When I returned, I realized that the bed in my room had been made, but no other cleaning had taken place and the coffee tray had not been replenished. I went to the front desk to get some coffee and mentioned this to the staff. They were great, said they would make a note to housekeeping. That night when I returned, same thing. I mentioned it again. It was only on my last night there that my concerns were addressed in a way that I felt heard. There are several other things I found inadequate about the room, too many to spell out.

"Awesome Hotel!"

5
09/01/2018

This was a great hotel! The hotel was very clean and the service was amazing! It was close to everything. We never had to drive or Uber anywhere. Close to French Quarter and all entertainment. Starbucks is right across the street also, so that was an added bonus!

"Great price and that's about it"

2
08/01/2018

Front desk was disorganized and did not deliver on multiple simple requests (notification for room readiness, leaving a key for another guest, confirming room type, etc). Also the room temperature never got above 65 degrees despite trying heat, air conditioning, and turning it off.

"New Year`s nightmare"

1
07/01/2018

It would appear that to the front desk staff, New Years eve came as a surprise. The hotel was totally unprepared for the many guests waiting for a room. Even by 4:00 there were no rooms available that were ready. We were a party of seven, with pre-paid reservations for 3 rooms for 3 nights. We did arrive early (10:00 a.m.) and were prepared to wait for our rooms until the guaranteed check-in time of 4:00. However, it was 6:30 before everyone had a room. The front desk staff were unresponsive, and in one case, rude, Because of unusually cold weather, the lobby was freezing, but we were given no option but to sit there and wait. No one could offer any estimate of when a room might be clean and ready.

"The Blake Hotel...."

2
03/01/2018

I decided to stay at the Blake Hotel because it was one of the cheapest hotels to stay in to bring in the New Year and go to the Sugar Bowl. It was near everything I needed/wanted to go to such as the stadium and Bourbon Street. When arriving at the hotel, this is when the issues started. My friends and I arrived at the hotel around 3:20 pm because we were scheduled to check-in at 4 pm but since we were early the room was not ready. That was understandable but they failed to mention that everyone in the lobby that were supposed to check-in at 4 pm or earlier rooms were not ready either. It was now 4:15 pm and they did not call us to tell us that our room was ready so my friend and I decided to see what the problem was. Turns out the rooms that everyone in the lobby were supposed to stay in were not clean yet and they were in the process of doing it so our check-in time got pushed back to later that night (didn't have a set time). So they decided to put our name on the list, which they should have done when we came in earlier to ask about our room. Since the manager noticed it was a problem she was nice enough to give us a discount because of the inconvenience. Our room was ready around 6:30 pm but just when I thought that was the end of our problems, others started to appear when we got to the room. The pillows were not properly placed on one of the beds, they were just thrown on the bed. No shower towels to properly dry off with only small and medium towels. We expected the room to be a tad bigger than what it was but it was barely any space for four people to move around or put all of our bags in there. Even though we had the do not disturb sign up until 2 pm, someone is still required to come clean the room and give us more towels. The room never got clean and we had to ask for more towels. Overall the room and service were poor and I believe it could have been handled better than it was since that was not the first time the Sugar Bowl was played in New Orleans. They should have been better prepared because of past experiences with a New Year's and Sugar Bowl crowd. The only good thing about our stay was how the manager handled the problem.

"All around good deal"

4
03/01/2018

Clean, and super convenient for visiting anywhere from Harrahs to the Quarter. Staff was very friendly and helpful, rooms were clean. Check-in was delayed a smidge, elevators were slow, but good deal overall

"Old and Dated."

3
02/01/2018

The good. Location is four blocks from the French Quarter. If you are looking to be close but not in middle of the madness, then it is a good area. The bad. The hotel should not be in any list that states it is Premier. We booked late for the New Year's celebration and this hotel had double beds. The room was large but that was it. The decor is vintage 90's . The bathroom is old and the heater did not work. The last night I had the heater on and the room temperature fell to 59 degrees. Also we had to depart on the first so I had asked if I valet was open early morning. I was told it was open 24/7. I called 30 minutes ahead and was told the car was on its way. Thirty minutes later no car; finally was told that the valet was third party and that the gate was broken. Nearly an hour to get the car. Had to race to the airport to make the flight. Again should not be listed as Premier. It is an expensive mediocre property. Sorry but wanted to make sure people new.

"Great Hotel"

5
01/01/2018

This Hotel was great ! Clean , friendly staff and walking distance from everything! We walked to the French quarter which saved us money on a rental !!!! Besides parking near French quarter is a mess !!!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, M S! We are thrilled that you enjoyed your time with us and in our beautiful city! Thank you so much for your kind words in regard to our staff. I have shared your review with our team to serve as a reminder to continue to provide the utmost in guest services each and every day! Thank you for your business and for choosing to stay with us. We look forward to the opportunity to welcome you back to NOLA soon! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great City"

5
31/12/2017

staff was very helpful and friendly. I would recommend this hotel to any one. Great location. Easy access to transportation and walking distance to down town. The River walk shops just minutes away. Great food

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, floydt498! Thank you for taking the time to share your experience as our guest. We appreciate your kind words and couldn't agree with you more; our location is hard to beat! The cities best dining, attractions and night life are just steps from our front door. We appreciate your business and feedback. We look forward to the opportunity to welcome you back to the Big Easy on your next visit to our exciting city! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Excellent!!"

5
27/12/2017

Great customer service and wonderful amenities. I was offered this location through Blue Green Vacations and I was really impressed what the quality of customer service from everyone in the hotel. The bed was very comfortable and the onsite restaurant was fantastic.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Mary Ann S! Thank you for taking the time to share your experience as our guest. We are thrilled that you enjoyed your time with us. I have shared your review with our team to serve as a reminder to continue to provide the utmost in guest services and accommodations. We appreciate your business and look forward to welcoming you back during your next Big Easy adventure! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great Stay, Great location!!"

5
27/12/2017

Stopped in NOLA for a night, great location. I'd most definitely stay if I came back to town. The only drawback is the price of the valet service, but it is what it is. Other than that we had a wonderful experience at the Blake!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Q7889IWstevenh! Thank you so much for taking a moment to share your experience as our guest. We appreciate your feedback and are thrilled that you enjoyed your time with us and in our exciting city. We couldn't agree more; our location is hard to beat!! We look forward to the opportunity to welcome you back as our valued guest in the near future! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"My New Orleans Experience"

5
27/12/2017

When staying in New Orleans I highly recommend the Blake for its' location and comfort, my stay was well worth the trip and I intend to be back soon. From the moment you arrive you are greeted with friendly faces and the courtesy is above and beyond what you normally expect at hotels. the location is central to the french quarter, all transportation and restaurants. The rooms are comfortable and clean with efficient house staff making your stay pleasurable as well as memorable.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Franklin B! Thank you for choosing to stay with us during your recent visit to New Orleans. We are so pleased that your time with us was comfortable and enjoyable! I have shared your review with our staff to ensure that they continue to provide the utmost in service and accommodations for all of our guests. Thank you for your kind words! We look forward to the opportunity to welcome you back as our valued guest in the very near future during your next Big Easy adventure! Sincerely, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"The Blake stay"

5
27/12/2017

I was an excellent location very nice restaurant attached. Modern looking place. TV better channels no sports ??. I could have been bigger or taller when you lie down it's hard to see. No venting in bathroom terrible. But, it was still cool . Beautiful view.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, 773elesar! Thank you for taking a moment to review your stay with us. We appreciate your feedback and will use it to as we continually improve our guest rooms and amenities. Each of our guest room bathrooms does have a vent. The motor for the machine is on the roof so you can't hear it running, but we promise it is! We hope you enjoyed your time in our beautiful city and look forward to the opportunity to welcome you back to NOLA on your next visit! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Garden District location perfect for us. 20 minute drive to the Louis Armstrong airport. History of Nola was neat!??"

5
27/12/2017

2 day trip was just right for us and we will be back to visit. This area we were in was perfect to park our car and walk to most of the area. Uber or Lyft recommended if time was important. Driving did not look like it was for out of towners. We will be back first week of January. Music shopping and the to go line at Cafe du Monde was awesome and worth the wait. Vegan eateries were great. Food was plenty and recommend variety dishes to at least try the rich food served. A little on the spicy side.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, R5544YFjessicas! Thank you for taking a moment to share your experience! We are thrilled you enjoyed your time in our beautiful and exciting city! One of the only lines that is fun to wait in is at Cafe du Monde for those yummy beignets and cafe a latte! You've got our mouths watering! We look forward to welcoming you back as our valued guest on your next visit. Please give me a call directly so that I can help you schedule your stay! I look forward to hearing from you soon! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Sorry for temporary staff"

2
19/12/2017

Tv didn't work. Key had to be rekeyed 3 Times. Thermostat didn't work. Sweated through the night although reported several times. No reported on daily agenda. Given vouchers for a drink voucher to restaurant not opened that night. Met with Carlos the check out morning and did a minimum compilation after a lack of sleep at 75 degrees which I text to staff. Need further info I will be glad to provide!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Sherilyn J, I am disappointed that your experience as our guest was anything less than extraordinary. Our team strives daily to provide the utmost in guest rooms and services and we did not meet our or your expectations during yours time with us. I sincerely apologize for the inconveniences you encountered. It would be an honor to welcome you back as our guest during your next visit to NOLA should you afford us another opportunity to redeem ourselves to you. Should you like to speak further, please do not hesitate to contact me at any time. Sincerely, Allyson Colburn Assistant General Manaer Blake Hotel [email protected]

"Great stay !"

5
19/12/2017

Very clean hotel. Excellent front desk clerks and clean comfortable bedding. Will stay here again . when visiting New Orleans. Very satisfied with our stay . We go to New Orleans at least twice a year and looking forward to staying at the Blake again

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Tina T! Thank you for sharing your experience as our guest. We are thrilled that your time with us was great! Thank you for your kind words in regard to our staff and accommodations. We look forward to welcoming you back very soon on your next Big Easy adventure! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Don't waste your money"

1
19/12/2017

Very unprofessional! Had no knowledge of systems. Wouldn't allow me to check in. Luckily IT was around and advised them they could check me in. Upon arrival I was charged twice for the room. Once by booking site and hotel. Staff appreared to be very judgmental, looking at my family and I like we weren't good enough for your hotel. I wouldn't stay here ever again! I'd rather sleep on the street!!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear A1907YCkarend, I am disappointed that your stay with us was anything less than exceptional. We strive daily to provide the best guest service and timely check in process. We did not exceed your expectations and for that I sincerely apologize. I hope you were still able to enjoy your time in our exciting city. It would be an honor to welcome you back to our hotel as our valued guest so that we may earn your trust back. If you are interested in speaking further, please don't hesitate to contact me directly any time. Sincerely, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Conviniently located Hotel"

4
17/12/2017

I book a room at the Blake Hotel for a conference in New Orleans. The Hotel is conveniently located. A printer can be used at the first floor, free of charge, very convenient when you need to print out shuttle tickets ! The room is also furnished with a microwave and since there is a supermarket not far of you can easily make a few meals there.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings JulienB, We love welcoming conference visitors and thank you for choosing to stay with us! Your valuable comments and tips were appreciated and will certainly prove helpful to our future visitors. We have something in store for everyone and we hope you'll come see us again at your soonest opportunity. Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Experience at Blake Hotel"

4
17/12/2017

Overall I had a very good experience in this hotel. I did not give five stars because of negligence of house keeping. However, the hotel management did an excellent job to correct the negligence. Thank you to hotel management!

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ram_ray36, It was a treat to have you here with us, and we're pleased to see that you enjoyed your overall stay. We're sorry to learn that the upkeep of housekeeping impacted your visit, and we look forward to welcoming you back for the true Blake Hotel experience.I am so glad to hear that management was prompt in resolving your issues. I've passed your comments along to the Housekeeping departments manager to make sure this never happens again. We look forward to hosting you again soon and are confident we'll earn your 4- or 5-star rating! All the best, Allyson Colburn Blake Hotel Assistant General Manager [email protected]

"Okay but could have been better"

4
14/12/2017

Check in was horrible. Girl was in training it seemed and the person who had all the answers was in the back and didn't find it important enough to come to the front and help the young lady. The young lady in the front was frustrated and was doing all she could.

"great location"

5
14/12/2017

stayed here and christmas parade was on this street. Good location with valet parking. Hop on hop off bus tour goes right by hotel so easy to get around to any location. Only negative was street car goes by hotel and starts early and keeps going until late but not really an issue

"Nice Hotel in a Great Location"

4
14/12/2017

This a very nice hotel, located within easy walking distance of the the Riverwalk and the French Quarters. It is an older building that has been remodeled, but is maintained very nicely. The price is a little high, but the many positives counter that one negative. The staff is very friendly and make your stay special.

"Great location"

5
14/12/2017

The Blake is in a great location. Walking distance to everything. The floors and bathrooms were clean (two things I can't stand being dirty). The bed was comfortable. The staff was very friendly and helpful.The only thing I wish was added was an included breakfast.

"nola surprise"

5
12/12/2017

This Hotel was excellent. For New Orleans it was a joy. From the beginning the staff was great. They offered excellent information on the places we wanted to go in New Orleans. The location was just off the French Quarter. Restaurant was excellent

"Great Location"

4
07/12/2017

This hotel was very friendly and in a great location. The parade went by the hotel and was able to walk to the football and basketball game as well as to the French Market. No parking unless you use Valet

"A GREAT treat"

4
07/12/2017

I love old hotels. I especially love them if they are in an old city. The Blake is a real treat. Our room had a great view with a wrap around window. We could here the street cars and saw a funeral (only in New Orleans) parade one evening. The staff was wonderful, and housekeeping was attentive. We will definitely be staying there again if we return. It is withing walking distance of everything we wanted to see and the St Charles street car stops right in front of the hotel. The restaurant was fairly priced and the food was really good. We ate there several meals . The real downside is there is nowhere to park. Even loading and unloading is a hassle. I will say that the valet did a great job of retrieving our car the 1 time we used it. If you are looking for an historic trip, stay at the Blake. You will be glad you did

"Blake Hotel in New Orleans"

4
07/12/2017

Would definitely stay here again. Excellent location, within walking distance to French Quarter and other attractions. The food was also very good in the restaurant and actually better than some of the restaurants we visited.. The staff were very pleasant, friendly and helpful.

"Temperature Issues"

1
06/12/2017

1. Not having control of the room temperature was a huge disadvantage. On night 1, I called front desk at approximately 5:00 AM to report that my room was extremely cold, and requesting someone to look at my thermostat. I was told that only maintenance could address the issue, and there would be no one available to come take a look until 6 or 7 AM. At this point, I requested extra blankets, and front desk told me that they were understaffed and would not be able to send someone up to my room. 2. At approximately 6:30 AM no one had come to my room yet to address the temperature issue. I called to request a working iron because the iron in my room was not working. I left the room to go to my conference at around 7:30 and an iron had not been delivered yet. 3. At approximately 12:30 PM I came back to my room and the temperature was now uncomfortably hot. I called front desk 3 times before I got an answer. At that point, they sent up a maintenance man to address the issue. The maintenance man seemed irritated at my request and rudely asked what temperature I wanted in my room. 4. I responded to a text message sent by hotel staff reporting my issues. It took approximately 1.5 hours to get a response, at which point I had left the room to go back to my conference. 5. I came back to my room at approximately 10 PM and my room was now cold. I was unable to sleep, but I did not report the issues because hotel staff consistently failed to address my concerns. With the exception of the maintenance man, staff was cordial and pleasant, but failed to follow through in a timely manner. On the contrary, the maintenance man was rude to me on 2 occasions. Once in the hallway, when I made an initial request for him to fix the temperature, and he denied, and another time in my room when I requested blankets from him. He rudely told me to request them from front desk. I understand it may not have been something that he could address, but he could have handled the situation much better. 6. I received a text message saying management wanted to meet with me to address the issue, but there was no follow through on behalf of management. I was in town for a work conference and was unable to sleep both nights due to the room temperature. This had a severe impact on my work productivity. I think that the main issue was the room temperature, and that should have been disclosed on the website. I think all the other issues with staff and follow through (with the exception of the iron), could have been prevented.

"Good Museum Location"

5
06/12/2017

I chose the Blake because it was near the WWII museum and other sites of interest. The staff were friendly at check-in and during my stay. I had to request the heat be turned on and it was taken care of promptly. There is no included breakfast as in many of this chain but it's still a good value and there is a restaurant on the first floor. The internet was fine and is included. My room included a working microwave and fridge. I would stay again if visiting NOLA.

"All about the location"

3
30/11/2017

Location was on point. Customer service was excellent . The bed was terrible it was very hard. Definitely need to upgrade your mattresses. The bathroom was very small. Air conditioning unit had to call maintenance for it to be hot had to call them for it to get cold. As a best western member I was surprised that they had no complimentary breakfast. A voucher for your members would be appreciated for breakfast in the nice little cafe down stairs. I was very baffled as well. How can your lobby entrance look better than your room presentation . you need to upgrade your rooms especially the beds people pay to sleep good not hard.

"Comfortable Stay"

5
30/11/2017

My stay at the Blake Hotel was centrally located for the venues and shopping; everything was within walking distance to appease my needs. The staff was very attentive and knowledgeable of their position.

"Appropriate for one night stay"

3
30/11/2017

for One night stay the hotel is fine, the rooms are clean and bathroom are ok not too far from where the fun is : french quarter but the noise of the street is unbearable at night , the rooms are not proofed

"Great Location, but comfort of room temperature poor"

3
28/11/2017

Located in a great spot and walking distance from sites, this hotel has a serious issue with the heating and cooling system. As one of multiple room guests, both of us had issues with too hot and too cold temperatures. System apparently is set on one or the other and there is no want to modify with out air technicians during working hours. 59 degrees was a little too cold for sleeping for the price I paid for the room....I might have been just as warm outside, sadly. This is the only big issue with this hotel from my recent stay

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear lauragB2043XS, Thank you for your feedback. We are aware of the situation you described and we are working diligently to correct the issue in regard to room temperature. We sincerely apologize for any inconvenience this caused during your time with us. We strive each day to improve guest experience and accommodations. We appreciate you taking a moment to review your stay and we hope to have the opportunity to welcome you back as our valued guest during your next visit to New Orleans. Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Worst 2 nights"

1
28/11/2017

So many issues. It was 80 degrees when I walked into the room. Air wasn't on. About setting it 65 degrees, it still didn't cool room. Maintenance had to fix it. The staff I encountered weren't very personable. One girl that worked the overnight shift at the front desk seemed a little lost and confused. I to repeat everything over and over for her to understand. I had to rooms. My rooms were on different floors than each other. The bed in my room was hard. Windows were disgusting. What was the icing on the cake, was when the day of my departure, I had the Do Not Disturb sign on my door. A little after 8am maintenance decided to knock on my door, announce himself, then proceed to enter my room. It woke me up and it's uncalled for. At checkout, front desk didn't even bother asking how my stay was. I will not be back to this hotel nor recommend it to anyone.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear jontravls423, I am disappointed to hear that you stay with us was not a satisfactory one. We strive daily to ensure that each of our guests have a comfortable and convenient stay. It is apparent that we did not meet this goal during your stay and for that I truly apologize. I have shared your concerns with our housekeeping, maintenance and front office department managers so that we immediately address room temperature , room cleanliness as well as our guest services. We appreciate your candid feedback and will use it to continue to improve every aspect of our hotel, amenities and accommodations. We hope you enjoyed your time in our beautfiul city. Best Wishes, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Great location"

4
22/11/2017

We booked this hotel as I have had excellent experiences with Best Western previously. Turned out to be an excellent location and within walking distance of most attractions we wanted to see. Staff were friendly and always smiling. I would recommend this hotel to anyone looking to stay in New Orleans.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings Steven, We appreciate you staying with us on your recent visit, thank you so much for taking the time to share your valuable feedback. We're delighted that you appreciated so many aspects of our property, an hope that we can host you again on your next trip to the Big Easy. All the best, Amber Petty Front Desk Supervisor Blake Hotel [email protected]

"Great location"

4
22/11/2017

We stayed here after a cruise and after arriving too early to check in right away, the staff were more than happy to store our luggage for us. The lobby has some comfortable furniture to relax on while waiting on our room. The location is great and worthy of staying at if you don't mind walking a little. We were within walking distance of the French Quarter, aquarium, great restaurants, casino etc. I'd stay again

"Great location, great restaurant"

4
20/11/2017

Stayed at the Blake for 5 days. Rooms need a bit or work but worked out fine. Outside and lobby were fine...room needs some touch up and a few things fixed. Staff friendly and the room was cleaned thoroughly each day. Restaurant on site was excellent, food excellent good portion. Great happy hr prices. Eat there if you are staying there prices fair compared to Franch quarter

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Joanne, It was a treat to have you here with us, thank you for your feedback in reference to our guest rooms, they're currently being updated. Our team members love ensuring that our guests feel right at home. The cafe' on sight is wonderful, I'm glad you had a chance to try it. We hope you'll allow us to welcome you back soon! All the best, Amber Petty Front Desk Supervisor Blake Hotel [email protected]

"Have low expectations and it's fine"

3
19/11/2017

This hotel is ok but there's plenty of other hotels that offer better customer service and nicer rooms. Parking is very expensive and late night checkin isnt effecient. Nothing terrible but I wouldn't return.

"Clean,comfortable , and quiet."

4
19/11/2017

Clean ,comfotable, and quiet hotel just a short walk to bars, restaurants, and shopping . Safe neighbourhood and many parking choices available .Good amenities in room make the stay rather pleasant with an onsite restaurant.

"The Blake is the Best"

5
16/11/2017

Visited New Orleans 2 times in the last 3 months and both times stayed at The Blake Hotel. First time was given a suite on the 11 floor- beautiful room. Just recently stayed in a smaller room but just as nice. Very quaint, classic decor with comfortable clean and well cooled rooms. Front desk staff was very accommodating to all of our needs. Breakfast had many healthy options and great service. This hotel is centrally located near the French Quarter but not to close to hear the noise and chaos. Very close to the street car as well. Walking neighborhood with many options for 4 Star dining experience. You will not be disappointed!

"Great location"

4
16/11/2017

Great location. Streetcar stop right in front of the hotel, Bourbon Street in walking distance, World War II Museum ist very close. Bathrooms are clean, room a little outdated but ok fo our purpose. Breakfast very good!

"Old building with cockroaches"

3
15/11/2017

Stayed early November 2017. The carpet was so old that it was shredding. It was cold but when I turned on heat, terrible old, fungal smell infused the room so I slept without heat. I had unwelcome neighbors in the form of cockroaches in the bathroom. I called reception who called housekeeping for this issue but I saw cockroaches again another night even after housekeeping did something to get rid of the bugs. Clearly there's problem of hygiene in the hotel. This hotel was close to the trolley and French quarter without being in it, so the quiet of the area was a plus. The computers in the lounge have free printing and basically unlimited access for guests of the hotel.

"great hotel, staff!!"

5
15/11/2017

Very clean, quiet hotel with amenities. Kind staff and great service (our safe was locked out). It was renovated very well since the Hurricane. Business computers' availability is very convenient for guests.

"You won't be disappointed"

5
11/11/2017

Rooms are small but quiet, (on upper floor), and beds are super comfortable! Nice hotel- would ONLY stay here next time! Only 2 blocks walking distance and you're in the French Quarter! Felt super safe!Street car right out front- no need to rent a car.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Valerie C! Thank you for taking a moment to share your experience as our guest. We are thrilled that you enjoyed your time with us and in our beautiful city. Our location is pretty hard to beat, located with in walking distance to many area attractions, world famous restaurants and exciting night life! Thank you for choosing to stay with us. We look forward to welcoming you back to NOLA on your next visit to our city! Sincerely, Allyson Colburn Assitant General Manager Blake Hotel [email protected]

"Good location average hotel "

3
09/11/2017

This hotel is well appointed and well located for most tourist attractions. It's a short walk to the RTA buses and streetcars. The room was a good size however the Air Con was very noisy and did not work in heating mode. The guest wifi was very unreliable as was the hot water and room service. We never used the cafe/restaurant but had a light breakfast in the room.

"Family Weekend at Tulane"

5
09/11/2017

Very Nice stay, Hotel was comfortable and very Friendly. Will be going to New Orleans in May for Tulane Graduation and will definitely be booking The Blake Hotel. Convenient to the Superdome where all the festivities will be held.

"NO visit"

4
09/11/2017

Had a good stay at the Blake Hotel Convenient location and good value , Minor problem with the internet Very friendly and accommodating staff. Better value than staying in the French Quarter, yet close enough to walk to it

"Great location, but cleanliness not a priority"

3
09/11/2017

Top location for this medium size hotel. Friendly staff. Efficient front desk. Our guest room had good size. Not a single mirror in room. We observed hair particles and other residues in the room, on the carpet and in the bathroom, throughout our 4-day stay, obviously indicating deficient (or minimal-absent) cleaning by staff.

"Best Kept Secret"

5
09/11/2017

The next time you're headed to New Irkeans, check out the Blake Hotel. It's a wonderful hotel with its own local flavor - hip, but reliable, convenient for Business or Leisure, surprisingly good food, great bar and staff, all for an affordable price.

"Not bad but expected more"

3
02/11/2017

The hotel is okay and in a good area. Steps away from French Quarter and other great areas. The hotel can use a little fixing up but the staff was nice. We picked this hotel from Expedia. We actually stayed here twice for our trip. We checked in on a Wednesday and left Thursday and came back on Friday. On Wednesday we arrived and our room was dark so we tried the lamp and it did not work. Someone arrived and replaced the bulb. We arrived again on Friday and what do you know, same issue different room. This time the entire lamp needed to be replace. We did speak to a general manager on duty who happen to be at the front desk on Wednesday for the first light issue when we called to have it replaced. She apologize gave us her card and told us she would be there all weekend to call if we needed anything else. It was a minor issue but still an issue so we expected for the price we paid to stay there, $300.00 per night, that she would have at least offered us a Comp dinner in the hotel restaurant or something but nothing. No one likes to check into a hotel and instantly have to call the front desk for an issue no matter how minor. An apology does go a long way and we did appreciate that but when people are paying so much money it is always nice to feel like we are being compensated for our time if there is an issue. If it was just the one night I would have been okay but it happened again. Also this would have likely not been an issue at all but the rooms are so dark because they have no ceiling lights only two lamps to light the entire rooms. Overall I would stay here again as the hotel has potential. It would likely be for a girls trip and not somewhere to stay with your family.

"good location, comfy beds"

5
02/11/2017

traveled with my son to a fencing tournament this Halloween. The hotel is in a great location, near the aquarium, french quarter, near the river. The rooms were big enough and the beds were really comfy. Would absolutely stay there again. Staff was kind and helpful.

"Great"

5
01/11/2017

Great price, great hotel, really wonderful stay! The hotel was cute and in a great location. The room was big and very spacious. The beds were comfortable and the room smelled clean. The hotel was fabulous.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings MBurnwor, Thank you very much for taking the time to complete your 5-star TripAdvisor review after your recent stay at the Blake Hotel New Orleans. We're so happy to hear you fully enjoyed your experience here. We hope we have the chance to welcome you back to The Blake on your next trip to New Orleans. Warmest Regards, Allyson Colburn Assistant General Manager [email protected] (504) 522-9000

"Nice Place to stay in NOLA"

5
31/10/2017

Although the rooms are a little small, it is a great place to stay for the price. The front desk help was very friendly and helpful. They are located close to the streetcar line so it is easy to get either to the French Quarter or the Garden District. Restaurant was very nice for breakfast. Bed was comfortable and room was clean.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings Paula, Thank you very much for taking the time to complete your 5-star TripAdvisor review after your recent stay at the Blake Hotel New Orleans. We're thrilled to hear that we met your expectations and you enjoyed your time with us. We hope we have the chance to welcome you back to The Blake on your next trip to New Orleans. Warmest Regards, Allyson Colburn Assistant General Manager [email protected] (504) 522-9000

"Nice Room, Noise Street"

3
31/10/2017

Check in was timely, room was a great size, clean and comfortable. But! It is located on the streetcar line and next to a public park. Saturday morning there was a 5K run down the street and a live band started playing before 6:00AM! Therefore you could not sleep. When we got up Sunday morning I went to make coffee in the room coffee maker, no coffee. Clean up forgot to replenish the coffee, so I had to go downstairs and pick it up. Then it was 64 degrees in our room. We turned on the heat and got nothing but cold air. It continued to get colder in our room. We finally called and reported the problem and someone came up and went in the ceiling and did something and then we had heat, a little late, we were ready to check out.

"Great hotel"

5
24/10/2017

We were there for one night and loved it. We will definitely come back if we are in the area. It was an easy walk to the French Quarter. The hotel was very clean and very quiet. I will recommend it to all my family and friends.

"Athanas"

5
23/10/2017

The quality of the rooms, cleanliness, friendliness of the staff was quite impressive. I will stay there again and have recommended it to my family and friends. The restaurant on site provided us with our first opportunity to taste southern food and it was an extraordinary experience. I continued enjoying the food and the friendliness of the staff

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, odette209! Thank you so much for taking the time to share your experience as our guest. We are thrilled that your time with us was enjoyable and you enjoyed our on-site cafe! We will use your review to serve as a reminder to our team to continue to provide the utmost in guest service and accommodation. Thank you again for your review! We look forward to having you with us again very soon! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Blake Hotel in New Orleans"

5
22/10/2017

Stayed at the Blake Hotel in New Orleans October 13-16, 2017. Was there for the Crescent City Blues Festival held at Lafayette Square, right across the street from the hotel. Everything was fine with our stay. Hotel was nice. Room and bathroom were clean. No problems with Hotel. Would stay there again.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, TerranceL850! Thank you for taking a moment to review your stay with us! We appreciate your feedback and the 5 star rating! The Blues and BBQ Festival is one of our favorites and we love that it is right night door to our hotel! We are happy that you enjoyed your time with us and at the festival! We sincerely hope to have the opportunity to welcome you back as our guest during your next Big Easy adventure! Kind Regards, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"blue green time share"

4
20/10/2017

Great location, clean and nice. Nice restaurant on bottom floor, good prices and food. Friendly server in restaurant Fast service from valet, friendly and helpful. Transportation services very close and walking distance to the New Orleans Sites.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings, Lucas G! Thank you for choosing to stay with us! We appreciate your feedback and your business. We are pleased to hear that you enjoyed your time with us. We look forward to your return as our valued guest, very soon! All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"The Blake - Check in and Room Issues"

3
20/10/2017

We booked six months in advance only to be told we would be given a room with queen beds instead of the king bed room we booked. The room had lamps that were faulty and there was not good place to plug in a cell phone charger. We stayed two nights and the cleaning staff did not come in after the first night except to pick up the tip we left. We had to ask for our room to be cleaned at the front desk.

Allyson C, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear ccwasson, I am disappointed to hear about your experience as our guest, as we strive to provide a clean, comfortable and enjoyable experience for all of our guests. I have shared your review with our housekeeping manager as well as maintenance to address your concerns and to close any gaps in those departments. I truly hope you were still able to enjoy your time in our beautiful city. It would be an honor to have you as our guests once again so that we may have the opportunity to regain your trust as our valued guest. Should there be anything I can do to help in this manner, please do not hesitate to contact me directly. All the best, Allyson Colburn Assistant General Manager Blake Hotel [email protected]

"Comfortable smaller hotel in good location"

4
19/10/2017

The Blake is located just a few blocks walk from Decatur Street, directly on the street car line. Friendly, helpful staff, well kept property. The room was small, but comfortable. Maid service, etc. was entirely unobtrusive. They have front/rear elevator doors, so all service spaces are separate from guest spaces but very discreet and convenient. There's a cafe on property, but of course it would be kinda silly to eat in the hotel unless for convenience, since the property straddles the French Quarter and the Warehouse District, so it is just a few blocks away from many award-winning restaurants and world-famous cafes. Overall, I had a really pleasant experience. (Remember: parking in New Orleans is really expensive, and this hotel is no exception-- $43 a day for safe, secure valet parking-- but. as IO mentioned, the property is directly on the St. Charles streetcar, and public transportation in the city is a breeze, so you don't really need to drive if you don't want.)

"Stay at the Blake/St. Charles"

3
17/10/2017

Nice Lobby, Restaurant, and Guest Rooms. Much money was spent in this renovation. Labor, however, in restoring the guest rooms and adjoining areas was sub par. It is a shame to see so much money spent,and sub standard labor tolerated in the renovation. Had it been monitored properly, it would be a terrific venue. The exterior glass in the guest rooms allowed potential for great views. However, the tinting on the windows was in poor condition and ruined the ability to enjoy the views. The electrical outlets in all of the lamps in my room would not allow a plugged item to make good contact. This restricted the locations for computer, etc. The staff was veriy good.

"Nice rooms, excellent customer service"

5
16/10/2017

Comfortable room, convenient location, Amber provided excellent customer service. I will definitely return to this hotel in New Orleans, Louisiana. The only negative was the cost for parking which was over forty dollars per night.

"Great Comfy Clean stay"

5
14/10/2017

We stayed for 4 nights! The hotel is great! Staff is friendly and helpful. Room was clean and comfortable. Location is great. No public parking for the hotel. Only valet for $. The a/c worked great!!!

"Great Location to french Quarter"

4
14/10/2017

We stayed here pre cruise. I bought the deal on Groupon and it was worth it. We parked at Fulton Garage and it was a 15-20 min walk to the hotel. This hotel is about a 10 minute walk to French Quarter and Jackson Square. The hotel was older but it was clean. The beds were comfortable. There are refrigerators in the rooms which was helpful. You must walk down the street and eat at Mothers! The hotel has a small café but we did not eat there. This hotel is right on the St. Charles street car line. You can ride all day for $3 and we took it to the garden district and enjoyed the older homes (John Goodman and Sandra Bullock homes) and Lafayette Cemetery. The hotel staff was very friendly and helpful! I loved them and they made this stay really good. Oh and please don't forget to have a warm cookie in the evening when you walk by the front desk :)