Blake Hotel New Orleans, BW Signature Collection

So I'll do pros and cons here... Pros: great location, right on streetcar line, very clean, fast check-in, great sitting lobby, diner like restaurant in hotel, decent amenities in room (microwave, fridge, keurig), super comfortable bed, staff very friendly, left elevator is pretty fast Cons: small room, poor water pressure, $100 incidental fee but there's nothing you can buy or put on the room to use it, expensive parking (download premium parking app and buy your parking in advance), can't charge meals at restaurant to your room, no bellman, right elevator takes forever, kind of a small hotel, no pool or gym. Overall a good experience. I was most upset about the $100 incidental fee and then not being able to use it on anything. Honestly, this is a basic hotel, but the location really helps it out

Two night stay. We upgraded to a corner room for more space and am glad we did. Large spacious windows with a great view of the city, sofa, side chair and desk. Bed very comfy, TV more than adequate, and soft towels. Downsides: (1) drain issue in shower. Stood in several inches water while showering; (2) the lady that we spoke to at the front desk when we checked in had an attirude (I will not share name) and apparently did not want to be at work that day. Did not make us feel welcome. The next day my husband reported that our elevator wasn't working and the stairs (from 7th floor) was a Fire Marshal nightmare with furniture that would not make it pass a safety inspection. There was a different lady behind the desk. Her response, "There's another elevator on the other side." Not an appropriate response in my opinion. Am surprised management would hire front desk personnel with that demeanor. On the flip side, Ruben was very helpful and smiled during our contact with him. The Blake Hotel should clone him and give those 2 girls a pink slip. What a guest sees/hears at the front desk upon arrival and during their stay makes a huge impression re their overall experience.

Blake Hotel is an older hotel that is conveniently located. However, the location of the hotel far outweigh the amenities and comfort. It's an older hotel that offers some pretty basic services. The rooms are older and probably could and should be renovated if I compare it to the hotels I stay in and around most the country. It does provide for the basics if you're gonna be spending most of the time out all day and just need a place to sleep. The staff is friendly and helpful when you need info on the city, things to do and places to eat. The area is pretty safe and Bourbon and Canal Ave are walking distance away. Also if you wanna take a street car the stop is right across the street. The rooms are a good size but everything is just a little older. We had a king bed, desk nook, sitting area, small closet and the bathroom is big. If you're looking for a reasonable hotel in a good location and don't mind not having the frills then is a great hotel for that. The hotel is located in pretty safe area. We were comfortable enough to walk at night within close range of the hotel. New Orleans is a very touristy town so it's a little tough trying to find a regular restaurant that offers regular good local food. Most the places are inflated with overpriced food and drinks for the ambiance of their restaurant. Which is fine we did one like that was enough. Expect most restaurants to have a line and a wait if you're looking in the French quarters. And everything will be pricey. Bourbon and Canal Ave are very close and that's where a lot of the action is. I would say maybe a ten minute walk. However there is a comedy club, casino, and cool bars and restaurants even closer to the hotel available. Even went to a comedy club near by. The street car stop is across the street and buying a $3 day pass can conveniently get you all over. You can track the cars on an app and it is really convenient and cheap way to see New Orleans. Lots of bars and restaurants as you would imagine. The one thing that is not near by is a grocery store to pick up basic groceries and water. There are Walgreens and CVS but even at those places the prices are high and selection is low.

The hotel is a great location and walking distance to every attraction. The staff is friendly and helpful and customer service oriented. Great way to experience Mardi Gras and the great local cuisine!!

The condition of the room was clearly dated, which proved that the issues should have been known, but were not addresed. The entire bathroom ceiling paint peeling, holes in the walls, outlets not working, The room was humid and musty, probably due to the AC filters completly clogged with dust, the Internet was spoty at best.

Nice staff, great location, restaurant was OK. Issue: we reserved a corner room with city views to see parades during Mardi Gras - paid extra - BIG MISTAKE - See Photos of how bad the windows were. Absolutely terrible and should never be promoted as a room feature - could not see hardly anything. The film on the windows was a dark brown with cracks - see photos

We enjoyed our stay at the Blake Hotel. Everyone was supe helpful in helping us find in our way around. Even though we had to check out at 11 am, we were able to keep our car in valet until 2 pm so we could explore more. The hotel is an older hotel but it very clean and in the perfect location. Close enough to walk to Bourbon Street but far enough not to keep you up at night with all the noise.

Just go with a more expensive hotel honestly. It's not like it's dirty. It's just old and the rooms and decor reflect that. No upgrades that are pretty necessary. Key cards would randomly stop working.

Well located hotel. Staff friendly. Daily housekeeping. Meals very good with a varied menu. The only gripe I have is this hotel was cold. Bedroom and corridors cold upon arrival but with thermostat in bedroom it didn't take too long to warm up the room. The restaurant was also very cold and all staff were wearing thick fleeces/jumpers/coats.

This hotel was nice from the outside but the inside was awful. The rooms were small, the carpet was disgusting, the bathtub would not drain, the handle to the water temp fell off when trying to turn it on, the towels had stains and hair in them. Overall don't go!

Great location in business district but building is old, paint peeling,carpet worn. Lobby extremely cold, no 1/2 day rates. Charge for late checkout which was only for 2 hours later. Required Valet parking which was $47/night. Walls thin, elevators very slow

Great hotel with walking distance to all main attractions x hotel is a little dated but the staff are so friendly and welcoming especially on reception x shout out to mignon on reception who really looked after us and told us about the pool at their sister hotel

Overall a really good and easy experience. Came to check in after hours but the phone number for the hotel was unavailable so we ended up outside for about 15 minutes before we could get someone's attention. Other than that, the staff was nice and friendly and the room was really clean and comfortable.

Booked this hotel through a travel company and based on pictures and reviews picked this hotel based on the location. The pictures are not accurate. The hotel needs major renovations. Our room was tiny, no working television, couldn't see outside of our window due to peeling tint film. The entire hotel smelled like mildew and marijuana.

Booked this hotel through a 3rd party site, upon checking in found out that the hotel charges a 10.81 tax for booking through a third party. Also found out there is no onsite parking, but for 51.61 you can valet park and they will bring you your car anytime you want it. BUT there is a parking garage attached to the hotel and for 30.00 you can park for 24 hours, as everything is pretty much in walking distance this worked out, but no discount given for the parking that is attached to the hotel. The pictures lie! The rooms are not clean, the views are obstructed by dirty windows and only the Lord knows when the last time the curtains were cleaned. The room smelt musty, the microwave was dirty, the refrigerator smelled of mildew or maybe that was just the room in general, not sure. The top cover of the bed had stains and tears in/on it. The pillows also had stains on them, the sheets as well, we are pretty sure they hadnt been changed as they felt gritty and smelled as well. The bathroom appeared to be clean, until we turned on the shower, which had no water pressure, and the drain was stopped up and had hair coming out of it. There was no cable, when I called to the front desk to see what was going on they responded with oh the cable has been out for a few days now and we don't know when it will be back on. I feel like maybe they should've called their guests and informed them of the cable interruptions or at least said something at check in, but no they didn't. They have an onsite cafe, but no discount offered for guests of the hotel. Maybe at one time this hotel was a really nice hotel that cared for their guest but now it's the equivalent of a cheap motel in a convenient part of the city that looks nice from the outside and that's it. My family and I will no longer be booking this hotel and I will make sure everyone I know doesn't book it either. Very disappointed.

A/C did not work well. Long black hairs found in both beds.(we are blondes). No good lighting. Very little water pressure and hot water. Smelled like pot the entire stay. Walls very thin so we were up all night. We also had our children. So definitely not a family friendly hotel. Beds terrible too!

We booked this room the day of our stay. We decided to stop for a visit and found this via the Best Western App. We weren't expecting much but boy were we suprised. Upon arrival we parked in the parking garage next door. Was only $30 for 24 hours. And a brief walk to the hotel lobby. Once inside we saw how beautifully appointed the lobby was. Check in was quick and easy. Once in our room we saw how gorgeous the corner room was. 2 queens. very large room. Comfortable beds. room had a microwave and mini fridge. Bathroom was clean with plenty of towels. The hotel is literally a few walking blocks away from the french quarter. Step out of the lobby, turn right on the sidewalk and walk a few blocks to the action. Was so simple to find.

Ladies at the front desk were nice and helpful. The cleaning lady was very sweet. The room was comfortable. The hotel was clean. The restaurant had really good breakfast. A train does run right in front of the hotel if you are a like sleeper you will not like that.

The Blake is such a quaint quiet hotel. Our room was nicely appointed. The beds were good and the pillows were plentiful! The location is great for sightseeing. The trolley stop is just up the street less than a block. We could hop on to go anywhere we wanted with our $3 all day passes. The restaurant is located there in the hotel and the staff is very friendly. The price is decent for New Orleans. They also offer valet parking which we used and they were fast.

Not only is the hotel beautiful and near the French Quarter/everything we wanted to see in New Orleans for New Years Eve, the entire staff was so kind and made our trip that much better! Thank you Sharnell for being so kind and caring, you are the epitome of wonderful! We will be back soon!

There were sufficient fire code violations to require the stationing of fire personnel in the hotel. This is completely unsatisfactory. Maid reset the TV to spanish and it took nearly an hour to get a person to our room and for him to reset the TV.

Great hotel reasonably priced in a location central to the French Quarter, Riverwalk and the St Charles St. car line! The front desk was very helpful from check in to getting our car for us when we needed it to go out during our stay. The rooms were spacious and clean with beds that were very comfortable.

I am a loss for words honestly! I have called The Blake Hotel and ask for Sharnell and to hear she has resigned really put a whole in my heart The hotel Is very out dated run down and really need a total Reservation But me and My family didn't care because everyday we came down stairs or walk through the door we saw SHARNELL'S SMILING FACE!! This is a big Loss for the Hotel and It looks like it's getting worse from these reviews! Other Agents are just not Her! Very Very Sad!

Yes as another review mentioned pay attention your charges at check out (not after) before you leave that front desk, but my issue has occurred *prior* to Checking in. I always book directly through the Best Western website (never use 3rd parties) as I've been a member of BW for well over some year and also I'm a travel agent as well as bonified reviewer, I booked a room at this location and selected the one that doesn't require full payment at booking. Even double checked before completing my booking, Needless to say there was an alert on my phone from my bank stating that Blake Hotel New Orleans, BW Premier Collection just tried to charge my card a undisclosed amount. Unbelievable! Not only was there no amount due/required at time of booking I have stayed at this property at least 2 other times and had no such issue happen. Even if there was a incidental fee (which mind you since I've been a long standing member it is always waived at ANY BW property i stay at) how am i charged before my arrival date has even came?? Times have changed and more and more businesses are trying to get over on unsuspecting consumers. It wont fly with me because I read all the fine print and what was in the blue question mark BEFORE booking. I am not new at this. I contacted BW Customer Support and they are looking into that matter. In the meantime I would advise ANYBODY to be extra caution when booking with this BW Hotel, also to share your reviews on ALL REVIEW AGITATORS like Yelp, Google, Rip Off Report, Angies List, Scam-Detector and most of the local BBB here in New Orleans Do not let people rip you off....I certainly wont be taking it laying down. Blake Hotel New Orleans, BW Premier Collection are stealing customers money and charging for other things not listed at time of booking

I'll lead off by saying this property is overall a good place to stay when in New Orleans. But I don't like being deceived by the hotel adding charges that were not disclosed before hand. What is happening is we are being overcharged for each night's stay at this property, by the hotel, not Best Western. When I make reservations for a Best Western propery it is through the Best Western website. When I make a reservation I receive a total amount that is owed for the room. That amount is what I expect to pay upon check out. On a previous visit to Blake Hotel in October for a two night stay we were over charged $9.30. Not a lot of money, but I had a total amount due and it did not include extra charges. No response from management on my inquiry regarding the over charge. On our most recent visit for a two night stay January 20 and 21 we were charged an extra $21.78, that's quite a large increase from the last over charge. The details of the reservation on the Best Western website breaks down the charges, but nowhere does it state that there may be extra charges by the hotel. This is unacceptable as we frequently stay at Best Western properties and no where else does this occur.

We stayed here for a cheer Comp. The room is so small so the three of us didn't fit well. Plumbing issues galore, water soaked floors, no mirrors except in bathroom, not easy to park/valet/ get your car. Elevators broke down daily and front staff was not very helpful. List goes on and on for reasons to skip this hotel and not waste your money.

My partner and I stayed here to celebrate her 31st birthday over the MLK weekend. I booked on Hotwire so I didn't know what hotel I would get. Huge mistake. I should have checked travel insurance and booked again. The toilet was broken and when she used it, it splashed poppy water all over her genital parts. That's was a huge issue and ruined the weekend. Also there were items left behind in the shower from the previous guest. Microwave was broken. Just trust me and save your money and stay somewhere else.

Great location. Walking or short uber to Bourbon St., Riverwalk, Casino, etc. Hop on/off bus stop across street. Good price compared to other close hotels. Only one elevator but was quick and we never waited too long. Valet parking was $45/night, but no staff on-site to help with luggage. Keys left with front staff and car remained on street for a period of time. WiFi was very good. Rooms not fancy but were clean and everything worked. Sunday breakfast buffet had good food and service. Was surprised at the price ($25/person) when got the check. Room was serviced (beds made, new towels, coffee re-stocked) on day 2 of 2-night stay.

A dirty towel from the previous guest was left hanging on the bathroom door. No hand towels upon arrival. The sink drained very slowly. Drapery hardware was broken and inoperable. Shower head had weak water pressure and water was not hot enough. No electric receptacles available on nightstands. Conflicting parking information on the website and from the front desk. Front desk phone was out of service for at least two days prior to our stay. Burned rubber odor in the lobby.

We had an opportunity to stay at the Blake Hotel for one night in early December to attend the 2022 Children's Hospital Christmas parade. I am a local so for years I have tried to find the ideal location to participate in the Mardi Gras festivities in comfort.  The Blake Hotel is one of the best ways to participate in Mardi Gras.  They offer Mardi stand tickets which are wonderful for viewing the parade.  Stand tickets can be as low as $25.00 and as expensive as $145.00 depending on the popularity of the parade.  I would definitely think about staying as a guest at the hotel and purchasing stand tickets because you will have access to your room during the parades which make for a very comfortable stay.  You can also purchase balcony access passes as well.  The balcony tickets are more expensive however, food, open premium bar, and restrooms will be provided on Saturday, February 18th, Sunday, February 19th, and Tuesday, February 21 so I would highly suggest this option if you want to enjoy Mardi Gras, love food and drinks and also value your comfort. Our stay for the Christmas parade was exceptional!  We arrived early however, it was very early so we simply waited in the lobby until the front desk clerk sent a text to let me know I could check into the hotel room. I appreciated the friendly service and the early check in.  We were able to enjoy the parade, music in Lafayette Square after the parade, ride on the Bike Taxi, walk to lunch and return to the comfort of our hotel room.  I definitely enjoyed my night.  The staff was extremely polite upon checkout and I had to let them know how much I enjoyed my stay as a local.  If you are in search of having a fabulous time during Mardi Gras don't hesitate about staying at the Blake Hotel.  It makes for one of the best ways to enjoy Mardi Gras.  The parades pass directly in front of the hotel, the location is close to the French Quarter, and there are numerous restaurants in the vicinity.  As they say in New Orleans….”Laissez les bon temps rouler” or simply said “Let the Good Times Roll for Mardi Gras 2023!” Thanks for another wonderful stay!

This hotel is in a great location but desperately needs remodeling. The furniture and curtains are old and outdated. The windows are horrible with film on them that you can barely see outside. This hotel appears to be unclean. The key's barely work in order to get in your room, multiple people was complaining about their room keys not working. The staff was pleasant and provided great customer service, but the employer/hotel owners must do better. This hotel is not worth its price at this time perhaps in the future when remodeled and renovated. The Cafe downstairs was excellent with great food, prices and staff.

The room was filthy. All of it. Sheets, towels, window, even the phone. The curtain rod in the bathroom was bent so the shower curtain drifted to the center and made the shower drafty. There was a hole where the vent was in the bathroom ceiling.

The ladies at the front desk were wonderful! Melissa, the manager, was very accommodating and friendly. We had an issue with the booking agent paying the hotel but Melissa handled the situation and took care of the problems. Rooms were nice and spacious. Right by the a St Charles streetcar stop and just a few blocks from Canal St. I have no idea why anyone would rate this hotel anything other than a 5. It's not a 5 star hotel but it is definitely not at all bad like some of the reviews say. Thank you all for a great stay!

1) When I arrived, the tub in my room had 2 inches of black water with white film on top. I asked to change rooms and they said they will send up maintenance instead. The maintenance man jiggled the drain until it went down and said it must have been an air pocket. So now with a dirty empty tub I asked to get housekeeping to clean the tub. He said they are not working at the time and left. I called again to ask for a different room and they said they couldn't do that. 2) I also was charged $44/day for valet parking because they do not have any parking. I tried to cancel the remainder of the trip and they said it is non refundable. 3) Monday I called from my room to get my car from the Valet and it was there within 5 minutes of me getting to the lobby. Tuesday the same thing. Wednesday it took 45 minutes and I was late for work. Thursday I called from my room and the person at the front desk said I cannot request my car unless I am in the lobby. Most Best Westerns have complimentary coffee, but this one charges you $2.60 for one small size coffee. Right next door is French Truck Coffee which doesn't open until 7am, but you should go there instead, they have better coffee and the small is $0.30 cheaper than Best Western. There is one called Best Western Plus French quarter that has a parking lot. They charge you $17/day and you don't have to wait for a Valet. Also, the staff is much more friendly and helpful and not only complimentary coffee but breakfast too. GO THERE NOT HERE!!!

Stayed here for a couple of days, the rooms are small and amenities are limited. For the same price you can probably find a better option. The staff were kind and nice but not a fan of the property. The rooms are small if you have a two queen set up, the bathroom shower didn't work well in our room, and i had to call front desk because I heard water dripping from the ceiling and they said it was for the AC? Overall I wasn't happy with the property and I am certain you can find a place where I'm the amenities are updated and the beds are comfortable.

I was in New Orleans for a conference and stayed at the Blake Hotel for 4 nights. The location is great and near enough to walk to various sites, restaurants, and a grocery store. The hotel is older so the carpet and walls are a bit worn but it's a safe hotel and clean. My room was clean and everything was in working order. I liked the option that if you wanted your room cleaned, you had to ask. I also liked that the room had a microwave, refrigerator, and coffee maker. Do be aware that many of the rooms face St. Charles Avenue and you can hear the trolley go by. If you're a light sleeper, it might bother you. Also be aware that you cannot have a late check-out on the weekends. I was happy with my room and I got a good price. I would stay again.

Great location with access to food and stores around the corner. Quiet and far enough away from chaos but so close that a quick walk got you right in the mix of the fun. Staff was friendly and helpful. Everywhere was clean.

This hotel was decent for what we paid. Definitely not the cleanest feel. The floors were really scuffed, our vanity mirror was rusted. There was water damage in the desk area. The windows aren't the cleanest. However, as a twenty-something who is looking for a mid hotel to save some money it gets the job done. The bed is comfy, the staff is nice, the location is good. Overall would I recommend it if you're looking for all the bells and whistles, no. It's a solid place for the price.

We stayed here for 6 nights in October during the Crescent City Blues and BBQ fest. Given that the fest was right next door, the location was excellent for us. The location and price was excellent. The staff was also very nice. The bed was comfortable. Unfortunately that is where the compliments end. The room was dingy. The couch was dirty and old as was all of the furniture. (We had a suite). Windows were dirty. The carpet needed cleaning. The heat did not work correctly. There was only one elevator that went to the top floor which is where they placed us so a round trip took 20 minutes and was usually very crowded. The elevator was also shared with the cleaning staff which added to the wait and crowd. Our next door neighbors decided to party LOUDLY at midnight. Room cleaning was optional and towel service prompted a tip.

Loud vibration / rattle in the room. Reported after first night but hotel never addressed it. There were long black hairs in the sink and bathtub indicating to me that it hadn't been cleaned. Pretty gross

Very tired property. I guess that isn't too uncommon for New Orleans, but disappointing. The nice thing about the hotel was that the people were extremely friendly and helpful. The restaurant (adjoining but independently run) was very decent and not expensive. Good breakfasts. The cons: We were initially assigned and given a key to a room that was already occupied. Embarrassing. Once we got the right room, it was small, stuffy and noisy. There was a dirty washcloth and some long black hairs on the bathroom floor. Throughout our 5 day stay there was frequently no hot water, and when the hot water was turned on full the pipes made a terrible noise. The same happened when any other room nearby took a shower as well. There was a large crack in the wall of the shower/bath. The tub tap was not installed flush with the wall. The paint was cracked and blistering. The pillows were flat rather hard foam. The AC was either off and the room got unbearably airless, or on with a roar that woke me up at night.

Sharnell was amazing! So courteous, patient, knowledge, and accommodating to all of our needs! She has such a delightful personality. Definitely hope to be assisted by her on future visits to The Blake! We definitely enjoyed our stay!

While we stayed at the Blake we had a wonderful helpful Desk Clerk her name was Sharnel Johnson she made us feel like family and helped us have a very comfortable experience. We were there three nights and were so glad to see her face every morning. She really knows how to make people feel welcome.

Excellent customer service provided by Sharnell Johnson - Front Desk Agent! She was extremely helpful to my husband and me. Although we are not new to New Orleans regarding visiting, but this was our first experience at the Blake Hotel. She helped us by providing excellent directions to each place we wanted to go. She also calmed my fear of elevators by giving great details on when the elevator was last serviced and the amount of usage on a daily basis. She also gave her personal experience of the elevator and made me feel comfortable enough to ride it alone. She greeted us each day that we were here with a smile and a warm greeting. We will definitely stay again at this hotel and we pray that Ms. Johnson will still be working at the hotel. The Blake Hotel needs to employ more Front Desk Agents with the same personality and knowledge that Ms. Johnson has. It would aid in the continued success of The Blake Hotel for Ms. Johnson to serve in management on how to treat guests. She is truly great and awesome! We will definitely be back!

This was probably a great place during its heyday. But when we checked in last week, the place was dirty and old. In our room, we didn't realize that there were still food left over from a previous stay until the following morning! That means the room was thoroughly cleaned. Inside our room, the chair was ripped. The mirror rusted.And to think this was one of their best rooms (King Suite with City View).

I really enjoyed my stay at this hotel. The staff is amazing. Pam and Sharnell were very helpful, professional, and fun. They responded to my every request immediately. This is where I will stay whenever I am in New Orleans!!!

Not up to my standard expectations. I've stayed places much nicer for way cheaper. I am certain I would never rebook after staying here. Staff seemed unhappy and were not very hospitable and did not bother to even smile. Not exactly what you hope for when flying in from out of towns. Our room did not have working AC which was problematic but I won't bother with those details here. The location was great for New Orleans but everything else was not. Just take it from me and don't!

Guys, don't think about it, book this hotel. The rooms are great, the cafe downstairs has wonderful food and the staff is stellar!! I had the bestttttt customer service experience with Sharnell @ Blake Hotel in NOLA. From the moment I checked in she greeted me with exceptional grace and such a welcoming spirit. I immediately felt at home, and from then on everyday was more pleasant than the last. Sharnell, and the maintenance man took care of all of our concerns and went above and beyond at every request. She truly made my experience hear at the Blake Hotel from ok to truly wonderful. Best part of my trip was meeting Sharnell! Love her and definately love the Blake hotel as well. Will be back soon! - Iman

I really enjoyed my stay at The Blake Hotel. From the moment I called for information regarding reservations and pricing Jasmine was professional, friendly, and concerned about my well-being. Her smile was heard through the phone. When I arrived Sharnell checked me in, and was very friendly and accommodating. Jasmine was there and the smile that was heard through throw was minimal to her smile and attitude in person. Despite my multiple times needing assistance, Jasmine was always accommodating, patient, and helpful. During my check out Sharnell was pleasant to talk with and helpful. The breakfast at Cafe Square was delicious and price worthy. I would highly recommend staying there on your visit to New Orleans. The price was also very affordable especially considering the location. Great job Ms. Jasmine and Ms. Sharnell. Y'all are the reason I will definitely book again.

This hotel has so much potential; however due to my husbands medical needs we had to check out the following morning due to no hot water. Let me tell you if it weren't for Sharnell Johnson my husband and l's trip would have been ruined. She should be Manager, because her customer service is exceptional.

this was our first time in New Orleans and my first time at The Blake Hotel and by far was the worse experience. No hot water Ask for room service never received any!! The best thing this hotel has going for them is SHARNELL! very nice pleasant accommodating and informative. she tried her very best to make our trip special as she can!! Sharnell Thank you for trying to make our trip as memorable as you can!!! we wish you nothing but the best!!!

This was the worst hotel stay I have ever had out of hundreds of experiences. I stayed 2 nights in late July and was unable to get hot water to shower in my room. The management apologized and offered that I had the option of traveling to a “sister hotel” to shower which they never honored. They continued to suggest they were working on it, but I never observed any plumbing trucks or technicians during my stay. I asked how they were able to operate a restaurant without hot water and never received a response. They suggested that I didn't deserve hot water since my hotel registration was done through a third party platform. Trust me they're having hotel employees and management to submit hundreds of favorable reviews to dupe unsuspecting potential lodgers. They never indicated any willingness to refund my money or to offer me a discounted stay in the future. I've never had a more disappointing hotel experience in my 66 years—ever. Stay here at your own risk. Stanton

No carts to help with luggage - they could not even locate one on the property. There was NO HOT WATER and a leak in the bathroom that I had to listen to all night log. I have a 2 week long reservation and instead stayed one night and stayed at an amazing hotel a block down for $15 more a night. I would not recommend this to anyone - they should be emabarassed

The hôtel was very beautiful. However, I arrived July 21, 2022- July 24, 2022 and during my entire stay there was NO HOT WATER! We called maintenance to assist the problème. He said he would return and he never came back.

First night in the room was very pleasing because I was barely in it. When I came in for the night, I noticed the shower control was broken. Maintenance came to repair it but the hot water was not working. I was advised the boiler needed to be reset. Then the next night I noticed the cable TV only allowed me to watch one channel. When I took my last shower there the hot water still did not work. So for my 2 nights there, I took 2 cold showers and nothing to watch. The manager tried to accommodate me, but I still was unhappy about my experience.

They don`t have hot water, 6 nights in this place and I was only able to have 3 hot showers that would last not more than 15mins, so if you have 2 people to take a shower better hurry. On another note AC are terrible, bedrooms are very smelly, bathroom needs a better cleaning. Now the Fitness center, if rains know you will have a waterfall in the fitness center, a lot of water came down from the ceiling while rain outside. No "do not disturb sign" was available, I had to ask. Do not stay in this place. Management was helpful but there is so much they can do when the issue is structure.

Stayed at the Blake Hotel in N.O.,LA. Had a great time. Shout Out to Sharnell Johnson who made our 5 night stay incredible. You are truly a Diamond. Thank you for your superior service. Patricia Wing Green Delaware

Wonderful experience from check in to check out. Friendly, courteous and helpful staff. Spacious CLEAN room. The guest areas of the hotel were immaculate. Beautiful restaurant in the lobby was perfect.

Perfect location for where I needed to be. Restaurant downstairs was fabulous. Loved the avocado toast and shrimp and grits for breakfast. Staff outstanding. Rooms were nice and spacious and my coworker and I were comfortable for our three nights. My bed was good, hers was lumpy. Bring own hair dryer and conditioner.

Such a wonderful experience! The staff was incredible! A very special thank you to Sharnell for going above and beyond. She was friendly, informative, and professional. A huge asset to the company… I was very nervous about visiting NOLA during Essence Fest out of fear of getting bad service, but this was NOT the case here. The room was spacious and the restaurant in the lobby had amazing food. I didn't want to leave.

Great location, parked my car and didn't need it for anything. Public transportation was easily accessible. Front desk manager was super friendly. Cleanness of the hotel could have been a lot better. The rooms need to be deep cleaned.

Second time staying at the Blake. Each time was a wonderful experience.The staff was super kind especially the front desk person Sharnell. The location is central to all of Nola's cultural amenities. Excellent location for walking and viewing beautiful museums and taking part in all the great dining experiences.

Horrible experience. No hot water and there was no attempt to fix the problem. A bottle of room temp water was hotter than the water in the shower. Paper thin walls. Could hear every conversation and definitely every door slam ad if they were in the same room as us. The towels were so rough it scratched us. Rooms are not kept up and maintenance is needed. Actually im not confident the rooms are cleaned well because we found a letter to a past customer. And ice machine didnt work on our floor. But, the front desk employees are sweet and very nice. So at least the hotel has that going for them.

We were stuck upstairs because the elevator was broke we found a stair case that led us any other guests to the bottom floor only to find a sign that said Alarm will sound if opened, myself and other guests tried calling the hotel, only to immediately be put on hold, after multiple attempts trying to contact the front desk, we pushed the door open no Alarm sounded, we all walk around to front desk only to be told that they were busy, and couldn't help us at that moment, I ask to speak to a manager and was told She would be in on Monday this is Saturday, nothing they can do! Terrible customer service would not recommend this property at all!!!

Rooms were very clean and hotel is located in a convenient area. I felt safe in this area as we did a lot of walking. Restaurants were close by and we were able to walk to a few. Bar was not open and that was a disappointment.

Upon checking into my room I found a shower with no curtain & hairs everywhere. Dirty bed sheets. Tv didn't turn on. Dirty bathroom floor. And rude staff. When I asked for another room, they moved me to another floor. Upon entering that room, I found bed sheets with make up stains on them. They looked fresh like the sheets hadn't been washed at all.

The hotel staff were friendly at check-in. Has a nice cafe attached to the property. Very convenient location! But you basically get what you pay for. The building and rooms are very old. Cracked ceiling, rusty and unclean bathroom, overall not the nicest place. However, it wasn't bad for the price.

We paid 430 plus tax ended up being 530 for 2 nights! The room was very small for basically 275 a night, the view was alright. No shower curtain. When we tried to ad a night they told us it would be 186 but we needed to talk to a manager but he would leave a note and we'd be fine and when we went to talk to a manager to confirm it was added the day staff told us it would be 280 plus tax. And they didn't know why we were told different. Listen to the reviews it definitely does smell like mold or dirty mop water in the lobby. Hotel lobby and halls are always muggy. Staff takes forever to work the desk and always has an attitude on their face definitely not welcoming at all.

We stayed here four nights. The location is close to the French Quarter without being noisy. The room was comfortable, if a bit dated. Unfortunately, the front desk staff had a horrible attitude. They were not rude per se, but you could feel the barely suppressed eye roll when we had to ask for anything. And ask we did, the keys to our room stopped working every day. Every. single. day. In addition, we asked for additional towels and trash removal multiple times, and service was never provided.

My cardkey broke twice. The lobby smelled like mold. The AC unit broke and my room was 78 degrees and humid. The AC system refrigeration line broke on the roof and flooded the hotel lobby with pink coolant. The staff didn't communicate effectively or take responsibility or show any empathy. They evacuated us to another hotel without any real explanation or offer of credit. The restaurant was mediocre to bad. Stay away from this hotel!

Hotel is very old and has an odor about it. Check in was fine. Room was ok but every door, drawer, closet will not shut properly. Door lock only works if you pull up on the handle. This would have been nice to know. Curtains very old and worn. A/C worked, bed ok and bathroom clean. Overall okay but can do better.

After getting up at 3am to fly to New Orleans, was checked-in by very friendly and professional Sharnell, who even offered me my room immediately without having to wait and/or pay for being early. This way could have rested, but worked right away. Now grabbing a coffee downstairs... check-in, room, etc. Perfect. Thanks.

This hotel was in a good location. We were near the water. We were also within walking distance of the Casinos. The hotel could use an update to some of the furniture. Few pieces were pretty worn. The onsite restaurant is convenient and okay.

We had a blast in New Orleans and this hotel was so convenient to the French QUarter! Far enough to get away from the noise and craziness but close enough to walk. The room was spacious and clean and the best part was Sharnell at the front desk!! She took great care of us! Always friendly and accommodating, great restaurant recommendations, and always smiling!!! She was truly great!! Thanks for a great experience!!!

The front desk and service staff was really nice, but my room was pretty gross and I know that's not something they have much control over, so I don't fault them at all for that. I also get that Covid has hurt hotel staffing but dang... I wasn't thrilled with the room I got, even after being moved from one of the rooms that faces the adjacent buildings, with windows that look out toward that, and have basically zero view, other than a concrete wall. Moldy shower ceilings, a big hairball on the floor, a rattly AC unit (which they amazingly fixed on request, hence props to the maintenance team), but all that plus peeling window tint making for sadly bad views of what is actually a pretty nice surrounding, this place is just long overdue for a rehab. The elevator was super slow too. The bones are good, it has potential, but it needs some love. The price was WAY too high for this level of accommodation as it's outfitted, as of the date of this review.

The best place to stay in New Orleans. Everything is in walking distance. The view is incredible, rooms are clean, stuff is friendly, service is great and the restaurant.... breakfast, lunch, dinner. Good food, fair price!

This place is extremely overpriced given the amenities and cleanliness of the rooms provided. It was clear that the window on my room had been broken before and repatched together. The carpet was sticky and gross. The bedsheets were also not clean and my hands got sticky if I touched the bottom sides of them. The safe in the room was not working. The room definitely felt more of a motel-style quality than a $200/night hotel room in NOLA. The wait to just order food once you have sat down in the restaurant was way too long. The only redeeming quality is the friendliness of the front desk staff.

Don't be fooled by the pictures on the website or the cleanliness of the lobby! When we arrived, our room was poorly lit, smelled like weed, and was dirty. You couldn't see out the window because it was shattered on the outside. The air conditioning vent above the beds was caked in black dust/mold, and every time the air kicked on, dust pieces were thrown out onto the beds. Attempts to sweep them off resulted in black smears across the sheets. We left immediately.

The front desk clerks were more worried about their conversation than greeting and checking us in. They just went through the motions and told me where to sign. They didn't give us the type of room we booked. They didn't give us enough towels/wash clothes.

We were in town for the Final Four games. On our second night the A/C broke for the entire hotel. Our room was registering at 86 degrees. Instead of handling the problem, management did not speak with the guests and left the front desk staff with no guidance other than “this is non-refundable,” “please feel free to take a water on the house,” and “try turning the thermostat on and then off (?!?).” The front desk staff was lovely but were clearly out of their depth and had no authority. Eventually enough guests got creative and suggested we be rebooked at sister properties. All the while, though, the Blake was continuing to take new reservations knowing they had a broken A/C system. There was no reimbursement offered for the one night of no air conditioning or the cost to transport ourselves to a new hotel but at that point I was just happy to have a room. I was also aware that with no managers willing to show his or her faces to the throngs of upset guests, we were unlikely to receive any type of compensation and should just be happy to have a new room elsewhere (in a markedly less convenient location).

Had a wonderful stay at the Blake Hotel...noticed several times an employee named Sharnell was so efficient. She was so kind and helpful . Witnessed her handle several guests with grace while by herself.. Very impressed with her. But every employee we ran into were pretty right on! Thanks for our stay!

Nice hotel near Canal Street, Business District, Streer Car and Superdome. Staff was friendly and helpful. Restaurant food was good, but their hours were confusing. We had a room overlooking Lafayette Square.

Room was extremely small. There was a terrible ordor like mildew or something. Bathroom tub had a huge crack in it and just looked dirty, like it hadn't been cleanes in months. Overall experience,, I would never stay here again.

AC did not work in room when we checked in. We reported it It was not fixed in over 24 hours. Our room was 84 degrees on a Sunday afternoon and no member of management was available to answer questions despite the AC being out in the entire hotel. The poor girl at the front desk tried to help , but noone in management would answer her calls. She eventually moved us to a sister hotel where we got the last and worst room in the hotel. During the whole ridiculous process we were not offered any compensation or refund on our $500/night room for all of our trouble. Noone from Blake management ever contacted us. They are clearly incompetent and don't care in the least about customer satisfaction.. A big negative to our New Orleans experience on Final Four weekend. .

We booked a room at the Blake Hotel for the NCAA Tournament Weekend. It was incredibly expensive, but we understand the nature of demand pricing. We arrived to find there was no housekeeping (not disclosed at any point during booking). Our room smelled of cigar smoke. There was a stain on the bedspread. It was sickeningly hot, and no adjustment to the thermostat changed that. Neither the sink nor the tub drained. But we put up with it. On our second night April 2, we came home to a room registering at 78 degrees. It was literally unbearable. It only dipped to 76 degrees by morning (see attached photo). In the middle of the night, someone knocked on our door. We were afraid and wanted to lock it from the inside; come to find, the safety lock was broken off at the hinges. Upon inspection we realized someone had previously broken the lock and clearly broken into the room, given the broken door jam. There was literally blood splatter on the outside of the lock. This made us feel incredibly unsafe. There was no restricted entry to the building nor the rooms (no key access at elevators or stairwell). We were literally terrified to stay there - for our safety and the security of our belongings. With the broken lock, the horrific and unprofessional conditions, and the absolute lack of service or accountability, we packed our things and moved down the street to the Lafayette Hotel, at GREAT additional cost. We did not ask for a refund for the 2 nights we'd stayed, we simply asked to be released from the final 3 nights of our booking given the awful conditions. Your staff refused. For nearly $500/night, we expected a SAFE, clean, HVAC-comfortable accommodation. We didn't expect anything 5 star, but the complete lack of basic security and the unbearable lack of sanitation and temperature control made this unacceptable of ANY room rate, much less $500/night.

Be aware that this hotel will not clean your room during your stay. Windows were muddy, so your city view will likely be obstructed. They will add a 23.00 charge to your room at check in. If you complain, they will take the charge off, but after you check out, they will put the 23.00 charge back on your bill. Pretty sly, huh?

After we checked in we were told that there was Zero room service. Get your own towels, soap and toilet paper from the front desk. The front desk staff was courteous - not their fault The room looked nothing like the pictures.

Sharnell, was the reason this hotel was top notch. The hotel is in need of major renovations. I will say however, the staff was incredible. The restaurant although not affiliated with the hotel was an excellent addition. The location could not have been better, if you are cruising, this is a great location to stay, walkable to all the great tourist places (Bourbon Street, River Walk, French Quarter etc.) Then a very short uber ride to the pier, (you could walk but we chose not to because of our luggage). We stayed in a King Suite which was absolutely amazing views and space. I will say again, this hotel need a multi million dollar reno.

The staff and the location of the hotel are the best things about this property. It is really in need of a major renovation. Painting, new furnishings, replacing carpet and plumbing repair are needed. The mattress was so uncomfortable. It actually sagged into the middle.

Room smelled horrible, stains all over carpet, sheets and shower curtain. Refrigerator with a solids block of ice and door wouldn't close. Cabinet the refrigerator is in was falling apart, found dirty shirt in closet. Hair all over the bathroom, sink disgustingly dirty. Looks like they haven't cleaned the air vents in years if ever. Probably more that I am not thinking about.

We had a great time visiting New Orleans!! The hotel is in the heart of the city which makes parking difficult if you arrive after the parking garage closes but they have valet and they make everything very easy for guests. The hotel staff was really nice and greeted us sincerely as we entered the hotel. The rooms were clean and well stocked. The size of the room isn't huge because of the age of the hotel but there was a small fridge and microwave in the room along with a nice work station. We would stay here again given the opportunity

My stay was amazing! They sold my room because I didn't book fast enough, they ended up working out everything got my room back (the same room) and even got a discount!!!!! Shanell and Gary are the best!! And Ms. Kim!! Thank you all so much..

My husband and I stayed here for two nights and it was fabulous! We stayed on the top floor and had a great view, Bria was so kind to us checking in and making sure we loved our room! I was nervous to be on the top floor but it was great! This was the perfect location for us. It was within walking distance to everything we wanted to go to and it was far enough away from the party scene that it wasn't loud at night. Perfect place for a couple!

Hotel is nice. Hoping housekeeping takes pride and a little more time in doing jobs. Hotel is in a great location. Cafe was awesome! Receptionist were awesome! Valet parking was awesome too! I love visiting NOLA!!!

We visited New Orleans the first week of March of ‘22 and Sharnell took extra care of us, she was amazing! She was genuinely interested in helping us find things to do in the city…. She took the time to ask us every time she saw us if everything was ok with our stay…. She really made us feel special…. Thank you! Thank you! Thank you! Definitely booking again!

Room was never cleaned. Food left in drawers, hair in bathroom, bed linens were dirty, USB ports didn't work, walls were dirty. It was the worst hotel we've ever stayed in. Would not recommend at all.

We went to The Blake Hotel to celebrate Mardi Gras and experience the parades. I was greeted with smiling faces and very accommodating attitudes. At the front desk Jazz and Destiny handled all of our business with charm and expertise. Gary and Ryan were extremely helpful with all of our needs and they all made us feel very welcome. I must recommend coming here for Mardi Gras! They will take care if yall the Nawlins way!

The younger crew was nice to us. The older women specifically manager was very rude. Telling us to keep a wristband on all weekend and if we take a shower and it gets wet it will be $40 to replace. Rooms were muggy and outdated. Convenient location to main areas; bourbon/canal streets. No hot water in showers at all during the day. Parking was building behind hotel so that was convenient. Definitely not worth $350 a night but I guess we had to pay for Mardi Gras festivities. 6/10 stars.

My complaint is with the front desk staff and manager Gary Tranhan of front desk staff. My adult daughter and I were given a red armband on Friday, 2/18/22, and were told to put our name on the paper that we received them and we would show the front door person the red band to come back into the hotel during the parade to use the bathroom if needed. Ok, fine. Then Saturday, 2/19/22, we leave to watch the parades again so we stopped at the front desk and asked for another armband. This is when the problem started. The front desk three ladies said we were supposed to keep up with the original red band given the day before and the only way they would let us back into our hotel we had already paid in full for a four-day stay is to pay another $40.00 to replace the armband. I said we would not pay any additional money to come back into a hotel we already paid in full to stay for four days. The front desk staff continued to tell us then we would not be let back in and they continued to look at us like this was our problem and they had no intention of solving it unless we paid additional money to replace the armbands. . I asked for them to make a copy of the paper we put our names on when we originally received the armband and we could show that at the door and was told they would not. This conversation took place over a 15 min period. I then asked for the manager who is Gary and we explained we were not aware we were supposed to keep up with the armband for the entire period we were there. We had already removed them and they were thrown out with the trash by the cleaning service. Gary told us that the replacement fee was stated on the paper we had put our name on, as if, that was that and we should have not let them get thrown out. He and the staff were actually getting on to us for not keeping up with the bands. Again, the manager said we would have to pay additional money to get back into the hotel. He refused to give a copy of the paper we put our names on when we originally received the armband. This is when things got escalated into a loud yelling scene between my adult daughter and the manager Gary. The yelling began when Gary was not trying to resolve the issue when clearly the armbands' only purpose was to keep the non-hotel guests from coming into the hotel to use the bathroom during the parade time. Gary said twice he was not going to give a copy of the paper and we had to pay the money to get another armband. We had asked for a copy of the paper or proof we were hotel guests in a very calm manner prior to any yelling or dropping the F-bomb. Gary was very rude and insisted my daughter was the one who escalated the matter. My daughter didn't start to escalate her voice until both the front desk ladies and manager both refused to solve the issue and kept saying we would have to pay money to get another band if we wanted back into the hotel. NOW REMEMBER WE WERE GUESTS OF THIS HOTEL AND HAD ALREADY PAID IN FULL FOR A FOUR-DAY STAY. So, they wanted us to pay to get back into our hotel. Gary and the front desk ladies continued to look at us as this was our problem. After a continued heated yelling scene Gary finally made a copy of the paper that had our names on it and we continued with our day. It is a shame we were treated as if this was our problem. Yes, we did not keep up with the original armband, but that is not the way to solve a problem of guests of the hotel when the bands' sole purpose was just to prove we were guests of the hotel. Geeze, just give us a copy of our paid receipt we paid to stay at the hotel and be done with it. Gary and the front desk staff had to make a bigger issue of this than it needed to be. Voices would not have been raised if they just knew how to solve the matter. They all need customer service training and especially need to remember, we were their guest of the hotel. This experience alone is the reason we will never stay at that hotel again and will also contact corporate Best Western. After all that when we came back to the hotel that night, the front door person wasn't even checking who was coming in or out of the hotel.

This hotel is in a great location, streetcar right outside, walking distance to the warehouse district, French quarter and waterfront. Front desk staff is amazing! Room was clean, nice hot showers. Great view from the 10th floor. And with the restaurant downstairs food was easy to come by when too tired from walking around.

We stayed 3 nights the first weekend of carnival/Mardi Gras season. The hotel is on the parade route so that was fantastic. The room was nice, bed comfortable & the view was great. But the staff really makes this place the best! Ryan, assistant GM I think, was so accommodating & friendly. Scott, maintenance/all around guy, was incredible. Kim, Gary & the rest of the staff were great! They made it feel like we were staying with friends!

I stayed at this property during Mardi Gas, which is a very busy time. However, the staff went out of their way to give us individualized attention. One of the members of my party was severely intellectually disabled. Shamika in security and Ms Kim is housekeeping kept a very close watch over us. I noticed that they made it a point to treat all of the disabled people with the greatest respect. They encouraged them to enjoy themselves and have fun but safely. Then when I had a concern about my account, Ms. Sharnell addressed it immediately in a kind, professional manner. Even the man selling wristbands and maintenance man were really nice and attentive us. I also had an awesome view of the parades from my window.

First off, the 2 ladies at front desk were nice and not the problem. The elevator is slow and multitasks the floors to stop on. Our morning showers were cold, even my other friends staying at the hotel, and we all had children. Checked out at 10:55am and requested valet, took almost an hour, and the driver was speeding and swerving when he shot past the hotel. We demanded he stop and get out, and when we got in we notice a quarter tank of gas lower than we left the previous day, and smoke odor which leads us to believe he went joy riding in our vehicle.

I stayed at the hotel for 4 days recently and had a horrible experience. The hotel was gross and staff were unhelpful. There was a giant red carpet stain, multiple cracks in the walls and ceiling and all the photos were crooked. The alarm clock went off every 5 minutes starting as soon as we arrived until we unplugged it and the bathroom doesn't even have a fan or steady water pressure. Most of the furniture was broken and leaning and there is no control for temperature. I found bugs by the last day and still they didn't address it. I completed the survey to explain many problems and they sent a generic response over a week later. The response didn't even acknowledge my concerns. It just said they use all results to better experiences. You would think they would at least address that I had multiple experiences in their hotel that were very negative. I will never stay here again. The only pro of this hotel is its location but it isn't worth the filth you live in.

I stayed here and the room was bot vacuumed efficiently. There were crumbs and dirt along the baseboards. There was also a car that was broken into and it belonged to a guest. There was no security to walk the premises. It was scary because my car was just 2 down from theirs. Overall, for the price, I would not stay here again.

No hot water in our room for both days despite letting the front desk know after day 1. Maintenance guy came by and said ‘yeah this is our worst offending room for hot water'. Hotel is half empty so why place us in the worst room?! Front desk didn't seem to care and were mostly just chatting. They also just let homeless people from the street walk in to the hotel without word. Lifts were very dated as was the hotel in general. As a paying guest it didn't feel particular safe as a result or even looked after very well. On the plus side he bed was nice and big and it was quiet. The heating worked well too. Unlikely to stay again and would probably recommend to others as somewhere to avoid.

The room was very dim. Not sexy dim but creepy dim. Water pressure was non existent as well as the hot water. Maintenance can to assess the situation and stated all 9 floors share one water tank. So we were forced to shower in cool water without pressure.

From my first conversation with Sharnell, I knew this is an establishment that will meet my needs. Gary is doing an amazing job with the front desk. I am looking forward to continuing my stay. The room is clean and welcoming, the staff is professional, fun, and friendly. Blake Hotel is a gem in New Orleans. Did I mention they let me check in early? Can't get much better than this. Thanks Blake Hotel.

The hotel needs to be updated. Entrance door to hotel was missing the handle and the room need work. The window in our room was cracked and the tint on it was peeled couldn't even see out. Very small as well.

Other than the handle missing on the front door. The lobby was well put together. I don't mind out-dated hotel rooms, but I do mind cleanliness and this room was not clean...The sheets looked dingy and there was hair on the bathroom floor. I recommend that housekeeping pay a little more attention to details when cleaning.

When I arrived i parked my car out front, nice safe location. Easy access. Upon entry immediately greeted by the beautiful SHARNELL (wow shes a keeper).She checked me in! Smooth process,super knowledgeable

The rooms are very small, and there is no hotel free parking. The fact that the hotel didn't provide free parking for there guests is just unheard of to me. I wish I could get a refund or have the hotel pay my parking ticket.

Terrible experience, dated room, unclean sheets, heater not working during cold season, had to switch to another room in middle of night...should be rated below 2 star hotel. No worth value in comparison to hotels available in the area.

My stay here was comfortable and relaxing. I drove from Texas and was very tired. The front desk agent,Sharnell helped me and I was to get some rest which must needed. On top that the room was super clean and spacious.

There is no parking available at this facility. We had to park at a nearby garage on the opposite side of the hotel and walk outside and around the building to get to the hotel lobby. We had to pay $30 per night for the parking.

I booked through bluegreen vacation and while being told I was staying at the marquee we were out here. While the front desk staff was helpful we can to come down to the desk anytime we needed something as they did not have anyone to bring anything up. We stayed four days and a maid never came in once. The beds made a horrible sound any time you moved. It was $137 to park for three nights. While the location was good it was certainly not worth the money

The BW Blake Hotel was an excellent choice for a little night out in New Orleans. The building is dated, but is clean and decorated well. I was so impressed with Ms. Kim at the front desk. She had helpful information about parking and the surrounding area, and made me feel like an extra special guest. I was so pleased when I had breakfast in the restaurant that is attached. I had a real homemade biscuit and the best sausage I have ever had. The waitstaff was equally attentive as the front desk staff. This hotel is such a bargain. I will definitely be visiting again.

Find a new hotel. Staff seemed friendly but that's literally the only thing it has going for it. Smelt like gas. My non smoking room smelt like cigarettes. If I had stayed at motel 6 it would have been cheaper but better quality

The staff was very friendly and helpful, but the hotel was very dirty and run down. I didn't want to touch anything because of the grime on it. I felt like everything was falling apart. There Reataurant on site was very delicious and priced reasonably.

The BW Blake Hotel was a great option for us, midway between the Quarter and the Garden District. The staff was attentive and the hotel, while obviously built in the 1980's or so has aged well and is kept in good repair and lovely decor. Sharnell helped me with a question when I called before we even arrived, and then I was happy to find her at the Front Desk when we checked in, and she managed to find us an available room when we got to the hotel long before technical check in time (rather than us having to leave bags in the car or with a concierge). We agreed that we will likely revisit the Blake upon our next trip to New Orleans.

We checked in to our room and there was dirty sheets and they had us come get clean sheets and make the bed. Then the next morning our dirty sheets were still at our front door. They have not returned my call after Ryan Baudreaux said he would refund us. We checked it to another hotel. Not one manager has returned my calls.

Our experience with Sharnell (front desk receptionist) was absolutely amazing!! She made sure that she attended to our every needs and even our questions! Although this isn't my first time in New Orleans, it was my first time here at The Blake! I can't wait to return, thank you for the experience Sharnell!

Just an amazing place and Sharnell was professional, courteous, efficient, and charming. The accommodations were extremely pleasant, clean, and of high quality. Will definitely make this place my go to hotel every time I got back home. Thank you!!!

Security knock the door at 9 am when I was sleeping, just to ask if I going to make the check out. No cleaned the room. Security staff smoking electronic cigar in the elevator. No breakfast. No parking lot

SHARNELL, she is one of the best employees there! She helped me over the phone MULTIPLE TIMES, the front desk, she's AMAZING. Love this stay! The rooms were clean, the employees were available on call. Recommend!

Do not stay here! To say the place is filthy is an understatement. Every appliance either broken or missing. The place hasnt seen a vacuum in years. Floors, counter space and bedding covered in filth.

We checked out and transferred hotels. The room was filthy as if they simply pulled up the sheets after the last guests and let us into the room. The staff completely lacked follow through on a new room request as well as getting us the originally booked room.

Very very very dirty rooms. They haven't been vacuumed this century. The ladies come through and change the sheets after each guest—THAT IS IT. Hair and finger prints on the mirrors, doors, floors from the previous guests. Nasty indeed. But Sharnell at the front desk was so pleasant that you almost hate to complain. Very nice lady, very nasty hotel. And the front door handle was broken off. Ghetto.

I travel a lot as a tour guide, so I have stayed in MANY hotels around the world. I normally have a group with me. To save money on this solo trip and stay within my budget, I decided to try a hostel. BIG mistake! My first night there was horrific and they would not refund the 2nd night. Distraught, I stopped by the Blake Hotel, and the front desk team could not have been kinder and more compassionate. Thanks to Kim, Rebecca, and Sharnell, i got a beautiful cozy room for my last night in New Orleans. Worth every penny! Plus, I had a delicious dinner at thé restaurant — fried green tomatoes with shrimp. With much gratitude to the fine women (angels) at the Front desk of the Blake, my first trip to NOLA turned out great! They even found me an affordable taxi driver—Trey's Transport—to get to the airport. May they be blessed!

Kim and Canary made our stay special-friendly and accommodating. I was concerned about storing luggage-a lot of luggage-and Kim handled it. Canary made checking in a warm, welcoming experience. People really do make the difference.

Broken internet for 4 nights and no one helped. Never come, no one helped! Very disappointing! Had to write a long letter to complain but no one replied so far, Best western don't value their clients any more!

The hotel was fantastic. Very clean rooms and lobby. The staff is incredibly positive and joyful to deal with. I would absolutely stay at this hotel anytime I I am in the New Orleans area. Definitely worth the stay and the price was incredible. Right off of St. Charles and within walking distance from many restaurants that know how to treat guests. Unlike the tyrant who owns the “restaurant” connected to the hotel

We loved our short stay here. The front desk people were very friendly. The room was excellent in size, décor, and cleanliness. We would stay here again when in New Orleans. We stayed at Best Westerns across the US during our vacation and this property is at the tops. Short walk or drive to everything too.

Kim Williams Was was an amazing worker. Very helpful & nice. The hotel was also neat & comfortable. I would definitely recommend. Ryan Boudreaux was also helpful at the front desk. Robert was helpful as well.

I would like to thank Ms. Kim Williams and the rest of the staff for making me and our team of Macro Emergency Fuel team welcome through the storm Ida thank you... I would rather stay in no other place than the Blake Hotel any time in New Orleans.

The staff was friendly and helpful. Alexis was very friendly and accommodating. She made sure I had everything I needed and answered any questions that I have . I didn't know about the reward program and she made sure I got all my points for my stays . I come here every time I come to town

The website shows nice average size rooms, in truth they are the size of a large walk in closet. They also advertise a free breakfast, there is none. Even with Covid, the other Best Westerns we stayed at offered a bag breakfast. The valet only parking is outrageous at $47.00 dollars before adding a tip. It took twenty minutes just to get the key cards because the clerk had to restart the coding machines twice to get them to work. My father placed a wake up call request which never came. Overall, a big disappointment for a supposed three star hotel. I've had a better experience at Motel 6.

The staff at The Blake made this a wonderful experience. Although we did encounter some minor maintenance issues, they were handled professionally and to our satisfaction. The location was a little further from the French Quarter than we anticipated; but, directly on the St. Charles and Canal Street trolley lines. Don't miss breakfast at the hotel! Our food and service were wonderful and offered at a reasonable cost. Overall a good choice.

I enjoyed my one night stay at the Blake Hotel. It is very easy to get to. The bathroom was super clean. This is what I look for when staying at hotels. Staff was very nice. When we got there the room we were given smelled smoky. My husband went to the front desk and they immediately changed our room. They have a cute restaurant right there in the hotel which makes it easy to get something to eat.

Best Western should be ashamed and embarrassed to put their name on this hotel. It was just completely trash. The check in process was a nightmare and took forever, the two junkies in front of us couldn't figure out how to get their debit card working to pay for one night. The lobby smelled of weed, the room was dirty and looked like it hadn't been cleaned since before covid. It smelled like cigarettes, weed, and rancid meat, the bathroom has something growing in the toilet and multiple peoples' hairs all over the bathroom, the sheets has yellow greasy stains on them, the desk, headboard and night stands had greasy films on them. We checked in and checked out, cancelling the remaining part of our trip.

The parking garage that we used is across the street, the Pan American Life Center on Poydras. Parking is $25 a day instead of valet parking with the hotel for $39.90. The garage has an App to pay for parking. The hotel is in a central location to walk around the French Quarter... if you're traveling during the summer months, keep water and stay hydrated. It may not seem far as you begin to walk, but the heat makes a difference. Connected to the Parking Garage is a Starbucks and Smoothie shop. The corner room that we stayed in was nice and cold. Will definitely stay here again.

The entire location smells like a sewer line had busted. Maintenance is sorely lacking. Water pressure and hot water was horrible. No housekeeping had been done in four days in the hallway or in any of the other rooms near us.

Building very old, smelly, dirty, paint chipping, hair in tub, one elevator, and ROACHES!!!!! Staff nonchalant about the roaches and acknowledged this fact. Would never stay again. Needs to be renovated or torn down!

The hotel entrance itself was great as well the online pictures but once we got to our room it was absolutely a totally different scene it was very filthy. We had to go and purchase items to clean the room. We even found empty liquor bottles under the bed, an extremely sticky/dirty window, there were long strands of hair on the bed sheets. I only saw two housekeepers (a older black lady and a older black gentleman) cleaning the lobby only our whole stay. Parking sucks, prepare to pay $49 to park or valet. I heard they remodeled the hotel but only the lobby area the room was up to standards our hotel room #804 was really outdated. Our experience was not a good one so needless to say that we absolutely will not be staying at Blake Hotel again.

The only negative thing I can say is that I was not offered my bonus points for welcome gift for being a diamond member. Other then that, the stay was great! Internet was fast and easy to connect too, within walking distance of the French quarter, canal, and all the attractions of New Orleans

My boyfriend and I booked a king size room for one night, July 1st-2nd, 2021. The room was HORRIBLE. They obviously did NOT clean the room before our arrival. There was trash(fake rose petals, empty mini alcohol bottles, and food wrappers) on the side of the bed. The sheets were not clean. When asked about it they said (during a pandemic ) they clean rooms every THREE days. The hotel is very outdated and has a strange moth-ball like smell. Little stuff like the plugs being upside down, bathtub/sink not being cleaned, dingy furniture, and a dirty office chair in room was the LEAST disturbing thing. I had my ipad in my room and somehow it ends up in the managers office. The staff showed little concern about my item being some how being misplaced and didn't give me an explanation as to how it ended up there. 0/10 stars. I advise anyone who reads this to NEVER book this hotel. Pictures below.

DO NOT STAY HERE! There are 3 hotels across the street, STAY THERE! The only good things about this hotel is the location, a working microwave & an iron that doesn't stain your clothes. All of the pictures are photoshopped because the actual room is dingy/dark AF! Only the lobby/1st floor area is bright & looks like the pictures promoted. >THIS IS NOT OWNED BY BEST WESTERN so don't be tricked, they're a privately run hotel. >Staff: gave no proper greeting or appreciation during stay, not welcoming & the afternoon guy is slow. >Guests: I saw people come in this hotel with blankets & bags of clothing like they live there >It's Promise: "industry leading cleaning experience", I saw no one wiping down anything in the hotel to keep things sanitized. I saw 1 housekeeper and lobby attendance for my entire stay of 4 nights, they're not cleaning ANYTHING. They're also promoting "housekeeping provided daily" we were told, after inquiring about a Do Not Disturb sign, they only clean rooms on the 3rd day. On the 3rd day no one had cleaned my room & when I called to inquire they said "your room isn't on the list". Housekeeping supervisor offered clean towels & cleaning the next morning, both were pointless offers. Mind you someone was next door cleaning a room & neither the housekeeping manager nor lobby attendant knew who that person was TF! >Room: After checking in I saw the room was nothing like the pictures & asked to be moved to another updated room. The first room (7th fl) was also small and cramped for a room that was supposed to fit 4 people comfortably. The second (2 queen size bed) room (5th fl) had more space though the desk blocked the refrigerator so I had to put the chair in the closet to get a clear path. >The TV was not connected & ready for guests arrival. >The iron board was horribly stained and there were no outlets next to the beds. >There is no password to the free wifi which means anyone close enough to the hotel can use it & slow up/hack guests usage/information. >Bed: not firm, made squeaking noise, headboard is positioned under the air conditioner >Bathroom: stain in tub, rusted toilet, loose door knob, shower only gave hot water, piece from ceiling above shower was left on the side of the tub (something could've crawled through the hole) sink was clogged & cracked, paint on walls were peeling. >Damages: door to cabinet w/ refrigerator & microwave was off the hinge

Don't stay here. Roach infestation. The staff is aware of it and blame everything and everyone (Lake Charles evacuees, COVID, inability to clean, lack of staff). For $105 a night plus another $50 for parking (have to valet) I expected better and the infestation should have been disclosed upon checking so the customer can make an informed decision. I will never recommend this hotel.

Lack of parking in front of hotel for guests to check in. Poor customer service. Called property to obtain parking instructions only to have the phone ring well over 20 times before hanging up to call again. The entire property smelled of smoke odor. Room was old and dated and bathroom tile had mold and stained grout. I was scared to walk into the shower which was dirty and the shower head had not been cleaned so the water coming out was going in different directions other than down on my person. Front desk employees aren't knowledgeable or helpful. Pictures on their website are not indicative of the property. Don't be fooled. Avoid this place at all cost. Spend the extra money on a better property.

I love the Blake hotel Ms.Kim was so helpful as well as Mr Drew they were very helpful and kind. The hotel it self was a beautiful experience to stay. It made me have to get another room. I love the Blake hotel thanks guys

We had a lovely visit here this week. When we first arrived there was an issue in our room with the ac and they quickly got us moved into another room where everything was functional. Gary at the front desk was an amazing help and always greeted us by name and with a smile. This man deserves a raise. We had no issues with the room cleanliness or decor, all was fine. The hotel is older but remodeled and we enjoyed our visit. The Cafe downstairs offered many lovely choices and we ate there 3 times. Overall very nice accommodations.

The staff at the front desk were very friendly, check in process was a bit slow but we were killing bugs almost every night we stayed there and the water never got hot just warm enough. Overall wouldn't stay here again due to the cleanliness of the hotel.

Booked 5 nights at The Blake and stayed for only 1. The Room was disgusting. It was obvious that they do not clean on a daily, monthly or even yearly bases. There was build up of months/years of grime. How do they just go about their business charging customers as if they have some kind of standards?? Just terrible. Gary at the front desk was very nice and informative but all else was a horrible experience. Just gross.

At first arrival I was disappointed. We checked in and as soon as we got the first room, it was a disappointment. Our door was broken and wouldn't open at all. The second room they assigned us in had a mold smell. It smelled like everything was wet and gross. The third room was okay. Their were so many unclean things going on, I was super grossed out at some points

I will not be staying at Blake Hotel again. My experience was terrible from the beginning. I was given a room that smelled like cigarettes. I requested a new one. The new room clearly had not been cleaned, there was some trash pieces on the floor. The cleaning staff also never cleaned my room. I called and complained and the man at the front desk gave me such bad excuses, I was so fed up and I just asked him to bring me some clean towels. He said he would, but didn't. I had to call back within an hour for the towels again. That same night some other guests were smoking weed so our whole floor and the elevator smelled like weed. It's in a nice location, but not worth the bad service.

Everything was exceptional. The room the front desk the dining. Close to Everything. Trolley was right there the front desk was knowledgeable and friendly. Kent in the Cafe was absolutely wonderful. Great stay

When you walk in the lobby it looks like you're at a five-star hotel. But the minute you open the door to your room you realize you're not. These rooms are all damp musty there's mold on the ceiling in the bathrooms are Fossetts dripping all night And for some reason they have no linens. I would suggest bringing your own towel and washcloth if you can.

The level of filthiness of this place is disturbing! In my almost 40 years I never seen a hotel this dirty and neglected. Old, stinky, FILTHY. It states “ recently remodel hotel”. The only thing that is remodeled is the first floor lobby area. The carpet that smells like sweat and pee have not been washed in years. Mold in the bathroom, old ceiling leak that no one cares to fix. The list goes on. We checked in late on Thursday night. After switching to 3d room I gave up. It was non-refundable stay , therefore, I could not get any of my money back and my budget did not allow just to forget $510 that we paid for 3 nights. On Friday we went to CVS and bought cleaning supplies to clean the room. Even after that a feeling that something keeps on crawling over me did not leave me at night. Not a single time we saw a cleaning crew! We stayed 3 nights. I had to hunt for coffee and shampoo refills at the front desk. An average gas station has cleaner facilities. Not even mentioning that its still Covid time. Not a single time There were someone disinfecting doors and handles like Marriott or other hotels do. The staff is more interested in watching TV in the back room then doing what they are supposed to do. Just disgusting !

Best Western hotels are usually always clean and pretty nice so I took a chance on this one. Check in was okay and we got our keys went up to the room and the room literally had NO windows! There are two 6-in wide windows that look out onto a wall and the room is extremely dark and cave-like. I have claustrophobia and could not stay there. We asked for another room with windows and they obliged with a room on the corner with three big windows. But it had one small queen bed for me and my sister. Not enough beds! We went down to the desk again to change rooms when we got into our room which had a dysfunctional door handle, it was dirty and not made up. We went back down and they sent a maid up to clean the room. So I know the room was clean ish but the hallways are dirty. The elevators are dirty and if you look closely in the room against the walls and in the corners, there's a lot of scuzz. On the bright side, Kaysha at the front desk was a gem. None of the problems were her fault and she was very polite during our interactions about the three different rooms. Another bright spot is the French onion soup in the Corner Cafe in the hotel.

Reserved 2 rooms, a king and 2 queen room. We went to the king first. First complaint-smelled like death and stinky feet. No big deal, yea, try sleeping in the rotten smell. At night the pot/weed/marijuana smell was so bad, we coughed all night. We took the extra blanket and shoved it under the door to close the inch gap so the smell didn't come in so thick. The mattress was so old it had 2 body indentions from overuse through the years, without being rotated. When you laid down, you sank to the box spring. The mattress also had what appeared to be bug debris/dirt. The coverlet had stains which appeared to to ejaculate fluid. Under the bed was leftover Carmex from a previous guest, among other items. The bathroom had urine stains around the toilet and hair in the tub. When we went to the double room, the door knob was broken. With a little manipulation, we were able to get it right. The double room smelled better but the amount of pubic hair in the bathroom was disgusting. It was embedded in the shower curtain, as well. Another real concern we had was the keys not working. The room key would work then not. When you leave and it works and then come back and the key doesn't work, it seems strange. We were extremely concerned about why the keys worked and then didn't. The female at the front desk was horrible rude. Waiting to get my keys reprogrammed again, she is speaking to people on the phone rudely but then after she hung up, WOW, what she said about the people was horrible. Customer service could use some help. We asked for a late check out and she said for $50 she could make it happen. Would that be in cash, in your pocket?? This hotel is a lesser expensive hotel and there is a reason. Music loud and late, strange people hanging around the halls (we called the front desk about 1 man) smells that made you sick and questionable key functions is a small part of my complaint. STAY AWAY FROM THIS PLACE.

If there was an extremely poor option, this hotel would get it. I just checked out today and it was a horrible experience. There were several issues and all of them were brought to management and I was told this is the way things are right now! And I'm not lying, I took pictures to prove it! 1. I arrived to my room and I noticed that my sheets had some spots on it. So I wanted to call the front desk, but my phone had no cords. I literally just had a phone with no physical line connections. 2. I then stepped into the bathroom as I continued to inspect the room and saw mildew spots on the ceiling over the tub area. 3. I begin to unpack my baby's medication that needs to be kept cool and I noticed the fridge. I had an ounce of excitement until I realized by the end of the night that the fridge does not get cold. Even after attempting to set it to the max temperature. I expressed to management the need for my fridge to be cool and it was explained to me that our fridges don't get cold. 3. I tried my best to get through the first night and predicted that my next two nights will be a little better because housekeeping will come and refresh my room. Sorry I thought that would happen. Housekeeping did not come to my room at all!!!!! Not one time during my stay. ( I was here for 3 nights) Housekeeping did not even come to the floor to pick up the trash or dirty towels from other guests. How sanitary is that during Covid????? When I addressed staff about this concern I was told that employees were told to leave the hallways in that manner with no explanation. Without housekeeping I was without, fresh linen, fresh towels, fresh toiletries( I had to go out and buy my own tissue paper), a smelly room, etc.

I am an avid fan of The Blake Hotel. I choose it every time. Best Western should consider focusing on THE BLAKE HOTEL to invest in a complete renovation, simple floor plan changes, certain upscale room enlargements, and adding a rooftop lounge because this hidden gem is located in the middle of some of the fanciest hotels in NewOrleans, included the Ritz-Carlton. It has the potential to be a major competitor, but it currently lacks the luxuries of the neighboring hotels. If Best Western Premier Group doesn't invest quickly, then another hotel chain is going to snatch up this hotel quickly and do renovations, upgrades, provide limousine services for certain guests, and make The Blake Hotel the top hotel in New Orleans, LA.

Very dirty and out dated hotel room. Pictures on website are more than deceiving. The hotel has not been up-kept. While they are not cleaning the rooms during your stay due to Covid you can tell that the standard of cleanliness has been poor before Covid.

There was long strands of hair in drawers. Only saw one person cleaning the whole stay. May have been short staffed. Everyone was very nice. And the location of this hotel is awesome! Right in the middle of everything!

The staff at the Blake Hotel make the difference. In particular, Kim who worked the front desk treated us and other guests like family. All the other staff are polite and friendly. Clean, comfortable rooms. I want to mention the Hotel restaurant, Cafe on the Square, also. Great meals that rival any of the restaurants in the area for breakfast and lunch. The hotel is located in the middle of the downtown area, within easy walking distance of all the popular tourist attractions.

When we arrived out front of the hotel, they had no carts and no one to help us (we are in our 70s) - it took us several trips to get our hanging clothes, rolling bags and ice chest with water into our room. I was very disappointed by so many things and would never even consider staying here again. There was a kleenex holder in our room, but it did not have a box of tissues in the holder - when I told them this, they gave us a roll of toilet paper and an apology! The vent in our room is situated where the air hits you right in the face all night - we mentioned this and they made an effort but the whole vent needed to be replaced because a previous person had bent/broken the device that controls changing the air flow ...it was just a hit or miss if anyone cared. Some had a great attitude and others, not so much.

To whom it may concern: I'm an avid United States traveler and usually a Ritz-Carlton Corporate Guest. Although the *Best Western Premier Collection Brand* is still no Ritz-Carlton, I'm still the perfect guest to offer constructive feedback at nearly any hotel. I thoroughly enjoyed my stay here at The Blake Hotel New Orleans in corner Suite #1013 on the 10th floor with 180° city views. The front desk manager, Ryan Boudreaux, is a jewel and is an absolute asset here at The Blake Hotel [An Ascending BW Premier Hotel]; BW Corporate is very lucky to have him here. New Orleans isn't exactly known for its hospitality, as most of the residents here have lived very hard lives with little to show for it; however, Ryan B. is a true gentlemen who possesses excellent hospitality-industry talent. As usual, I now must write CONSTRUCTIVE criticism of the overall property and experience. The Blake Hotel New Orleans actually considers themselves to be “independent, yet somewhat affiliated” with the Best Western Hotel Family. Having said that, this [extremely understaffed] hotel has merely one or two desk attendants who are adequately trained to navigate the BW Computer Platform; it's not easy to get a definite answer or confirmation concerning information related to Best Western Member accounts, especially Business Advantage Diamond accounts. I see a great future for The Blake Hotel, but quick corporate intervention is required to ensure that all desk staff is adequately equipped with the knowledge necessary to provide minimal and/or detailed information concerning BW Loyalty Guidelines. As a Diamond Elite member, I thoroughly inquired, yet was immediately informed, that I would NOT be receiving any complimentary thank-you gift or additional loyalty points while checking-in, no complimentary room upgrade [so I had to pay for the best room out-of-pocket], no early check-in or check-out options [but Ryan made sure that I was taken care of], no direct reservations line, nor any member-only exclusive offers or benefits. Furthermore, this property charges $20 PER NIGHT for SELF PARKING, which is located a FULL BLOCK away. To make matters worse, this property does NOT offer LUGGAGE CARTS [at all] to guests for checking-in/checking-out; can you imagine the fuss this raises in the lobby? As someone who packed 3 suitcases, 4 bags, 12 pairs of shoes, 15+ hanging suit/tuxedos, ect, I found this extremely disturbing and embarrassing as I sweated constantly for HOURS having to unload and load my car a handful at a time. Considering that most of the top-tier properties nearby offer parking ON-SITE, swimming pools, balconies, room top terraces, and a concierge desk, The Blake Hotel CAN ONLY COMPETE with the nearby hotels by offering customers MUCH MORE. If I had known about the pay-to-park ridiculousness, no luggage carts, no concierge level, no pool, and no outdoor area whatsoever, then I would have chosen another hotel outside of the Best Western Family. I could have paid a lot less money for a room at a hotel across from The Blake that offered complimentary parking, rooftop access, extended dining hours, etc. I hope this helps BW corporate tailor The Blake New Orleans to better fit into its BW Premier Collection. Please note, I enjoyed my stay here, and I enjoyed my interaction with the staff. =)

Not offering any housekeeping during covid. Housekeeping won't even empty your trash when you aren't in the room. We had an incident where we needed the linens changed and they wouldn't even change them. They just threw a ball of linen in the room when I say threw I mean threw. It wasn't even folded just threw it in the room and left. I have stayed in a couple of hotels since covid and this hotel's service was TERRIBLE. Certainly not worth how much it cost to stay here. Also every day we had to keep getting our cards reprogrammed because if we didn't we couldn't open the door to our room. The elevator was slow and also the lobby and hallways weren't as clean as you would expect during this pandemic. Location is probably the only plus for this hotel. Close to a lot of restaurants and attractions.

My room was a king size bed and the city view was amazing. Huge room I was able to relax for three days. Staff was amazing and very accommodating. The restaurant was very convenient and had great drinks. The view sold me I'll be staying again.

The public areas seemed to be clean. The room was a bit worn. Floors were not clean, particularly in the bathroom. Furnishings were adequate. A/C was loud. No shower pressure (8th floor room). No daily housekeeping (Covid). Concerned about valet service/procedures - saw my car out front, unrequested by me during our 5 days at the hotel. Duty manager shrugged it off - not a big deal. (It is/was a big deal!!!!) Location is great - a couple of easy blocks to Fr. Quarter. We walked up and down Magazine, Royal, Chartres - good food within a block or two.

Let me start by saying that we saw many others in this hotel & they seemed happy. This was not our experience. When we went to our room on the 11th floor, the desk clerk forgot to tell us which elevator actually went to the 11th floor & we had to find the stairs to go up the last flight... scary Nola back stairs & not in a good way either lol! Once we reached our room we were blinded by the 6 overhanging lights(18 60 watt bulbs, yup we counted!) that lit up every thing in the room & made it easy to find all the nastiness (or perform surgery, your choice) & there was no way to tone them down. The wall of mirrors was hilarious & creepy at the same time. So let me describe this room in the nicest way possible. #1- the floor was covered in red stains (blood? koolaide? dunno hard to tell) & was so dirty that you in no way wanted to take off your shoes even to go to bed #2 the white comforter had black footprints on it #3 the desk chair was beyond broken & had vomit stains on it #4 the dust ruffle had a 4 inch burn hole in it Ok fine we are just here to sleep.. but when we went into the bathroom the mirror had actual BLOOD stains on it! It looked like someone popped a giant zit! It was all over the mirror! and- #5 the bathroom floor had really long black hairs on the floor & dirt bunnies breeding in the corners Nope gotta go Room #2 No blood on the mirror but the shower was in pieces! & reeked of decades old cigarette smoke Ok lets try again... Room #3 Nice corner room, but every time someone used the shower it leaked so bad we were afraid that the bathroom ceiling would fall in! None of the outlets worked in the bathroom, the mirror was falling out of the wall, the full length mirror was so old that the "mirror" was flaking off the back, the other outlets in the room were also broken. This room had a lovely view, but with the "smeg" wiped all over the windows, we had to keep the curtains shut. Not to mention that staff were not wearing masks or were wearing them below their chins, we found it quite funny that they did that as the sign on the door said no mask no service.... We did only stay the 1 night as by the time we got to room #3 it was close to midnight & pretty much were beyond exhausted. We met with the very nice manager Ryan who did refund our money & apologized, stating it was under new management. We did take photos, to remember our adventure but honestly until they can get these issues under control I cannot recommend this hotel .

The hotel was very clean and the staff was very friendly. The hotel was in the area of walking distance from everything we enjoyed our stay this hotel will definitely be on our list when we visit again

Beware of the photos on the Blake Hotel website - they are deceiving. The rooms are small, dirty, and old. We received no housekeeping services for our entire visit. We were on the 11th floor with only 1 elevator to service it - plan on waiting in the morning from 9 - 11 AM and in the evening around 5 PM. The smell of marijuana was strong and could be smelled in the hallway and elevator. The bed was old and squeaky. You could definitely feel the bedsprings. The pillows were lumpy. The only bright spots from our hotel stay were Kim (who worked the front desk), the hotel restaurant, and the maintenance guy. Kim was amazing, kind and so friendly. She could have easily become my best friend had I stayed a few extra days :) The hotel restaurant was busy in the morning, but the food was so worth the wait. The tv in our room would not work so the maintenance guy was called up - he was cool, friendly and definitely knew what needed to be done to resolve the tv issue.

This was the nastiest best western hotel I have ever stayed at. The staff was very rude and not helpful at all. The whole hotel smelled awful. I highly advise against staying here. The pictures are a complete lie.

First off the hotel lobby had old and dated furniture and had spiderwebs in the corners of the lobby . The rooms smelled horrible and I had a used male enhancing wrapper behind the TV and what looked like used towels in the room.

Check- in was easy and front desk people were really nice and helpful. However, the room was so disgusting. There were candy wrappers underneath the bed, the toilet had urine on it, and there was dirt and hair all over the bathroom. Our room was not clean at all. If it wasn't for the location, and necessity, we would have left the first night. There was one window (the only one in the room) that was so dirty you could not see outside. Rooms are NOTHING like the pictures. Beware!! The best part of this place is the front desk staff. Also, the maintenance guy is TOP NOTCH. He was always in the elevator cleaning or taking out trash - so friendly. Parking is a nightmare. You have to park a block away and it is $20 a night.

I spent 5 nts here in to show my son, visiting from Omaha, what N.O. and the French Quarter was all about! Been coming here since the 90's. Usually I stay at the B/W French Quarter Courtyard, or St. Christopher, but got a good price on this one a few months ago and booked it. The staff are FANTASTIC, but this hotel should NOT be a "premier"! My room had leaked (from the rain) and had to be changed-no problem- BUT the paint chips in the bathrooms, curtains need to cleaned and hemmed, couch looked "dirty" (I wouldn't sit on it), extra pillow in closet had a few blood drops (how do you miss that?) and the water takes forever to get hot - and this was an "upgraded" room! A/C unit is very noisy. There's no breakfast (even w/out the virus) unless you eat in the hotel cafe - which IS pretty good, but you have to pay for it! Parking is about $20 a night if you park it yourself a couple of blocks away, or $45 a night for valet. Definitely not worth the price for a "Premier"! St. Christopher, or the Courtyard from now on!

Overcharged and although promised a final bill they never produced one for me. The restaurant next door was a 1 hour wait to sit down then a 45 minute wait for food that came out aweful and cold so we left!!! Will never stay there again!!!

Price is inexpensive compared to others in the area. Within walking distance of a lot of major attractions! Close to highway... clean and friendly staff. We spent 3 days 2 nights and traveled on foot. If you don't want to valet or use hotel parking you are 1 block away from 4 different outdoor parking lots.

Staff was great courteous, very helpful. The house keeping manager Mrs. Kim Williams kept the hotel clean and fresh. Right along with the rooms. Jerronicka at the front desk was especially helpful when I checked in and she noticed a mistake I had made when booking. I can't thank her enough. All around good hotel, great staff!

Stopped in New Orleans for a leisure trip and was greeted by lovely Ms Rebecca .. I arrived at the hotel a tad early but she had no problems accommodating me for a slightly early arrival. I stayed a few days and had no issues. AC works great and anything you need is a call away. Dining is located in the lobby or in close proximity of the hotel. Def recommend this spot if you're stopping in new Orleans

I've been going to this hotel for a long time. I had an issue with the front desk back in 2014. Haven't had an issue with them again until recently. Billing issue which they seemed upapologetic about.

I frequent Nola a lot and this is always my go to location. I always have an easy, pleasurable check in with Ryan at the front desk who never misses a beat and always serves you with a smile. They are only doing housekeeping every 3 days, with in the room, but Ms Kim will make sure all your needs are met just like you're at home & Mr Don is always nothing but hospitable and attentive. There is a cafe located on the first floor with great places to eat all around. Harrah's is walking distance & tsunami's is right across the street. Great price, friendly staff & great location

Great location with excellent customer service, particularly from Kim, Rebecca and Oz. There's usually a great view of the city and the hotel is close to the streetcar. Also, plenty of coffee shops and eateries in the area.

Dirty, old, room smelled like old smoke. The furniture was not old, worn, and stained. Room looked like they did not vacuum after last guest. Sheets are old and worn, and stained too, bed spread was worn and stained. Windows dirty, curtains broken and could not close well. I paid too much on the Best Western site saw it a little while later for almost half price on booking. Oh yeah, water was barely lukewarm. We did not checkout the restaurant, just wanted to leave. Valet parking was $40.00 probably average price, or you can park a couple of blocks away for $20.00.

We enjoyed our weekend stay at the hotel. It is really nearby to places to eat and tourist areas. We would go back for the closeness of the hotel to all of our favorite central activities like the streetcar, dining and right now the Mardi Gras (Yardi Gras) activities like house floats are walking distance from the hotel.

Definitely NOT new remodeled as advertised. Staff is nice but that's about it. So many issues. First we were checked into a room that wasn't serviced, ok no biggie right, just go down and get a new one. The “serviced” room was sad. Peeling paint (badly), very dirty walls, broken curtains, janky drawers, hanging extension cords, dirty mirrors, pooling water in shower, suuuper squeaky bed and non working safe.

Outrageous parking fees. Dirty elevator and rooms. Rooms smell old, windows filthy and completely outdated. Desperate need to updating, overhaul cleaning and remodeling. Smells old and musty. Bed was uncomfortable and hard. Furniture outdated and setup was terrible.

Rooms smell smoke odor. The hotel is old and dirty with smoke ashes on chairs. I had 2 rooms and both had smoke odor. I complained and nothing was done. Also room kept stopping to work. Don't book this location, service is poor and parking also very expensive.

Excellent staff! Kim went above and beyond the usual customer sevice. All of the staff are kind and helpful! The location is perfect to walk to the riverwalk and casino. The view from my room was beautiful, especially at sunrize. Very pleased with the quality of food in the cafe in the hotel. The fried green tomatoes were perfectly prepared and were delicious. My iced tea, lunch ,and dinners were very good also. I walked through the streets in the surrounding area and felt safe.

The staff was very accommodating, the cafe at the square has something of the BEST food I've ever had in New Orleans. Any requests we had were fulfilled quickly. The bar serves delicious, well mixed, heavy handed drinks. Clean commons areas. We did wish there was a full length mirror OUTSIDE of the bathroom, the beds were comfy enough, and the air and heat circulate quickly...

Great stay. Miss Kim, the manager at the front desk, was extremely friendly and accommodating. She helped us a lot during our stay, and made us feel right at home. Thank you so much. We'll be back soon. <3

I can't complain much because the rates were really low due to COVID-19. I do have some critical information for others considering this hotel. The elevator is very slow and the whole facility has a bit of a “run down” feel to it. There was paint peeling off our walls and there was a big cloudy spot on our window (looked like sandpaper scratches) blocking what might have been a nice view of the city. The cabinet that housed our fridge/microwave was rickety. Those were my only negative observations. The staff was friendly, the place was pretty clean, and the water heater was definitely working well!

Actually I really liked our hotel. It was very clean and neat and we had everything we needed. The rooms are small but when you are in New Orleans you are not in your room much. It was perfect. The staff were all super friendly and helpful too.

First time staying at this establishment, at the beginning of checking in there were some bumps in the road, but if it hadn't been for the professionalism of the Jaselin Bonilla, and here patience in helping to make sure our accommodation's were correct and for the Assistant General Manager correcting the mishaps, I would have checked out. But they were genuinely concerned about our distress. The hotel is located in a good location. But to be respectfully honest it is in need of a complete remodeling. (

Wow the pictures on the internet are quite deceiving ! We were disappointed as we had to move rooms 3 times before everything worked. Staff didn't seem too excited any time we spoke with them as several times had to have the keys reset. The restaurant in the lobby was great.

The location with the price is EVERYTHING! I was able to get to the streetcar so easily and everything was so close by. The carpet and fixtures are a bit old and show wear. That was a bit disappointing. There was some renovation going on in the lobby so I'm hopeful things will look amazing. Would I stay again? Absolutely. There isn't a better deal in the area.

It is very run down, a full remodel or complete shut down is in order. My room was so dirty, it was unbelievable. Cracks in the walls, peeling around the bathtub/shower inside and outside. Hair and dirt clumps along the floor board and in corners. The makeup mirror in the bathroom was rusted and dirty. The room was really gross. I reported the uncleanliness the same night I arrived to Ryan. He basically told me to call in the AM and speak with housekeeping manager. Instead I went to front desk, the next morning, and spoke to manager, who asked me to send pics to his email, which I did. 6 days later and I still have not heard back from him. 2 nights virtually from hell. I was not offered anything.

Room was filthy (I have pics) hair and dust clumps along bathroom floor board. Cracking paint, peeling sealant around tub/shower. Cracking paint in bedroom. Squeeky noise from vent all night. Hard, old, and squeeky spring matress. I spoke with Ryan who told me to call front desk in AM to speak with housekeeping manager. Instead, i went to ftont desk, in the AM, and spoke to the manager who asked me to send pics to his email, which I did. I have not heard any word back from him and its been 6 days. Not a very good experience, whatsoever.

I have been to this hotel at least 20 times in the last few years, but stopped bc there was a bad batch of employees last year around this time! This was the best experience yet. From my check in with Ryan to all my daily needs with Ms. Kim. They went above and beyond to meet my expectations' & will be the reason that i return again in a few months .Totally convenient area with metered parking out front and free on weekends and after 7. the atmosphere and overall total attitudes of the staff are exceptional and would totally recommend. There is cafe attached to the hotel with great food -- Thanks again Kim and Ryan

Worst guest service ever. Housekeeping do not clean the rooms for days, the staff doesn't communicate with each other and no one knows why the room hasn't been cleaned. Even after complaining nothing gets done. Rude staff, the front desk lady hung up the phone on me. They keep saying first thing in the morning because no one is here and still nothing. I would not recommend this place at all. Save your money and go to a clean hotel where they care about guests.

This hotel is awesome!! Great customer service, rooms are clean staff is awesome also it's in a good part of town . I recommend this place very comfortable feels like home . It's very pet friendly the director of the hotel is the sweetest lady ever and front desk. The view from the hotel room windows is beautiful as well. This is the only hotel out of New Orleans that was decent as in price the deposit was workable and cheap . They have a cafe next door that is part of the hotel with anything you would like from it really great food as well and staff. Pick this place I promise you won't regret it. This place deserves ten stars and an Aplus on buisness bureau!! Also it's safe to go outside without getting harrassed by homeless and they have valet parking. They are really there to help you with anything. Great Service!! I love it here and will be back!! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

When we got there the first room smelled like wet mold the second room smelled like weed and the third one had hair everywhere, but we were tired so we just left it alone. The next afternoon at like 3pm we got a knock on the door for our room to be cleaned, why so late I'm. Not sure but ... OMG our housekeeper was SOOOO DRUNK and rude she could barely stand up straight and smelled like beer I just said No thank you. We check out the next day but were booked for 5 more days, NEVER again.

The Blake Hotel saved our family vacation by providing rooms for our whole family when our first Airbnb fell through. Thank you OZ and staff for coming to the rescue. We appreciated the clean comfortable setting and hospitality. We will recommend your hotel to our friends and hope to see you again soon.

We ran into difficulties with another booking at another location and called the Blake Hotel to see if they could help us in a pinch. This was just as the COVID-19 pandemic was being declared a pandemic. Oz, the manager, was unbelievably understanding and accommodating and managed to find us 4 rooms together on the same floor. Though we originally planned to stay a week, we decided it was more prudent to leave early and, again, the people at this hotel were amazing. Our rooms and the entire hotel were kept very clean. And because of the need for social distancing, we spent most of our time in the hotel instead of walking the French Quarter (bummer, but necessary). The Blake was a godsend.

Easy walk to lost of things Like water front, Pier, French Quarter! Good location. Don't expect to be wowed the rooms they are small and the doors are not sound proof you can hear every noise. The beds are not the comfiest and the air blows right at the head board and travels down to your head. Easy to get a cold this way.

Thanks so much I really enjoyed my stay here at BLAKE HOTEL I be sure to come back! wonderful staff amazing hotel sofa beds great food walking distance to downtown I appreciate thank you guys so much:-)!

Stayed at the Blake for 4 nights during our recent trip to New Orleans. The hotel is in the business district but very close to the French Quarter and it is on the St. Charles St. streetcar line. Rooms are not very big but are comfortable. Staff is friendly and helpful. We'd stay again!

Just stayed couple of nights at The Blake and loved it! Located near the WWII Museum and the French Quarter. Staff was helpful and nice. Room was clean and comfortable. Worth every penny. Cafe is good!

We enjoyed our stay at The Blake Hotel. It was very conveniently located to walk every where. The front desk was exceptional in giving help and directions. The room was in good clean order and comfortable. Overall, we would definitely stay there again.

We stayed in a superior room with a mini fridge and a microwave. The room was comfortable and fairly large. The restaurant on site was quite good and very handy. The location of the hotel was wonderful. It was close to the riverfront, the French Quarter and the street cars go right past it.

Room was clean and comfortable. Staff was very helpful. Would stay here again. Had read some negative reviews of this hotel that had me a bit worriedifferent but four of us stayed here in three rooms and we were all quite satisfied.

Stayed 2 nights during Mardi Gras. Room was supposed to be a "view" of Lafayette square. Our window was covered with some sort of tint that you could not see through. Room was very small and had a small bathroom with 1 sink and regulation size tub. Room wreaked of smoke, even though we were supposed to have a non-smoking room. Don't know if this was from someone smoking in it, poor ventilation or both. All I know is, my throat was itchy while I was in the room and when I left, it wasn't. The phone cord did not stay into the receiver on the phone; you had to hold it in to make phone calls..which we had to do to find out where the ice maker was...turns out it's only on odd numbered floors. Weird. Housekeeping was loud in the hallways on their personal conversations on cell phone. We did not alert management to the problems as we were pretty certain during mardi gras the rooms would be full or pickings would be slim. The towels and sheets seemed to be clean enough, but you could just tell the rooms are in dire need of deep clean and updating. Garage parking seemed safe enough. However, because of the parades, valet service was blocked off so we had to haul our luggage down from the garage, wheel it outdoors to the hotel entrance, as it cannot be accessed from within the building that houses the garage...even though they are technically in the same building/block. This was an inconvenience. Keep this in mind if you are visiting during mardi gras at any hotel along parade routes. The biggest benefit to staying at this hotel is the location, during mardi gras. It was convenient for the stands we had tickets to for the hotel, even though one of the nights we stayed the parades were canceled and we were not refunded for the stands tickets (not the hotel's fault-but head's up to anyone considering doing the stands). However, I will not be staying at this hotel again. There are far too many options along the parade route for hotels and stands and next year we will definitely try a different place. For what we paid, it just wasn't worth the problems with the room.

This hotel is in a good location and that's where the positive experience ends. It's ok but certainly below what most would expect or want. The beds have thin cheap bedding. The mattresses feel old and the rooms were dirty. It's not a roach motel but it should be near the bottom when shopping for a room.

Stayed for Mardi Gras and had a blast. This hotel is on St Charles Parade route. Wonderful balcony access.passes and grand stands for the Mardi Gras Parades! Very centrally located. Will be staying here again next year.

It was hair on the floor in the bathroom hair under the sheets when u pull the sheets back hair in the bed I will never stay here again they need to have a meeting with they staff about cleanliness in this hotel

We are locals who live about 45 minutes north of NOLA, but I wanted our son to experience a night parade downtown from a balcony, so I booked a room at Hotel Blake for the big Thursday night parades. While we were checking in, the front desk clerk told us that all parades were cancelled that night due to high winds. We were so bummed so we decided just to go home since you can't do a lot at night with a 7 year old downtown when there are no parades. Assuming the answer would be 'no', I asked if we could move our reservation to the next night, Friday. They allowed us to do that and also honored our balcony tickets for the following night. The whole experience was great and we will definitely do it again next year. The location for parades was PERFECT and we had great customer service for the whole stay. We ate at the downstairs restaurant the next morning and again experienced wonderful service and really good food. Thanks, Hotel Blake! We will be back!

The Blake hotel is very family oriented yet fun place to stay! At the Blake, the staff is the best part -they make you feel like you're coming home. Our housekeeper was so super friendly and did an extraordinary job for us. She went above & beyond! Nicole, thank you! Also, Jeronica was wonderful at the front desk, tireless & thoughtful! Don was super, thanks for your help! Ms Portera was patient and great on emails w my questions! And Mr. Ryan Marsh was great, too, And set us up with the best taxi driver in the world honestly: Jude! He was so delightful! Thank you to Everyone at the Blake Hotel in Nola for helping us have a wonderful time in New Orleans, at a very busy time of year!

This wonderful hotel is on the parade route and we come here every year. They have a viewing stand and a balcony where you can get up close and personal with the floats. The staff is wonderful and you can't ask for a better experience. The prices are reasonable as too.

The Blake Hotel was very conveniently located for our purpose of participating in the Rock n' Roll Marathon series....starting line was 300 yards from the front door. The hotel on its own merit is adequate. The room was clean, no complaints there. Our room was on the front of the hotel and as the wind blew all night the cables on the flag poles banged into the poles and made loud noise all night making good sleep elusive. The a/c fan was not loud enough to drown the noise. The staff was very friendly from the valet man to the front desk staff. They did fail to inform me of prohibited parking the night before and the morning of the race resulting in my car being towed....I guess I could have paid the $49 per night valet fee and avoided that, though. I probably wouldn't seek this hotel out again unless it was perfectly located for my specific purpose and my room was not on the front.

We stayed here for 3 nights the last weekend of January. Everyone at the front desk was very nice & polite. Check in/out was very easy but I was very disappointed in the parking situation. If you didn't want to pay a ridiculous amount per night to park with their valet service on top of paying for your room then you had to find a parking garage near by. Luckily I found one 0.5 miles away that was about $12 a day. The room was a little smaller than I expected it to be for the price. The bed was comfortable & the room was clean, but the bathroom could have been cleaned a lot better. The bathroom and/or room needed a ventilation system along with the entire hotel. I realize it was Jan. & cold so the hotel had the heater on, but when you got off the elevator the hall was hot & humid. Our room stayed so hot & muggy that we had to keep the thermostat on 60 just to be comfortable & to keep the fan going to circulate the air. The cafe attached to the hotel had good food & service. They biscuits & gravy were delicious & you got a very large portion. The hotel is in a good location. We were able to walk to the French Quarter & the Smoothie King Center with no issues. If you are unable to walk for long periods of time I recommend taking the street car & fortunately there is one that stops on the corner by the hotel. The next time I have to stay over night in New Orleans I will be staying at a different hotel or Airbnb because the hot & muggy room was so uncomfortable.

Located literally perfectly from all the “must-do's” New Orleans has to offer, it is also staffed and operated as smoothly and efficiently as any 5 star hotel the city has to offer at a fraction of the cost. The front desk staff (Ryan, Zenna, Charlise, Jaselin Jessica and Jeronica,) are pleasant and go above and beyond to ensure your stay is a memorable one. The housekeeping staff (Tamika, Lorraine, Elaine, Jemare) are professional and helpful with any and all requests a guest may have. The fluid and professional environment is surely the result of a most effective and attentive management team (Chaz, Carlos, Ryan, Precious) who see to it that each and every guest is treated like a 5 star customer. All said and done The Blake Hotel is a top notch, professional, efficient, and comfortable gem among a large playing field. They have certainly earned my recommendation and I hope you will choose The Blake for your business or pleasure travels.

This hotel lobby and outside was gorgeous but the rooms were extremely dirty, the bathtub was dirty the mirrors are dusty and we didn't receive any housekeeping service the entire three days we were there. The Wi-Fi is slow and the staff is not friendly. Very disappointed

Clean hotel - lobby and room and very nice staff. The room's appliances need improvement. The food in the restaurant was tasty, prices were decent, but service was slow due to lack of help. Very expensive parking.

Great location. 10 minute walk from the French Quarter and street car picks up from the corner. There is a fridge and microwave in the room which is convenient. One front desk was very friendly, the rest were not. The bathtub/shower had many different types of hair left in it. I didn't receive fresh towels every day. The toilet ran and the tub was backed up. The hotel was old but nice.

So this is supposed to be a “Premier Collection” hotel. I have stayed in many regular $69 Best Western hotels that were cleaner and had better service than this hotel. The entire hotel is filthy dirty. The furniture in the room (I stayed in a Queen suite) was dirty. The mattress was lumpy and hard. The elevator malfunctioned while we were in it and we got stuck inside it for a while. Valet parking was slow, the desk staff were unfriendly. I can understand due to the type and location of this hotel that they do not have free breakfast like most all other Best Western hotels, but they don't even have coffee! What hotel does not even provide coffee! I was told to use the nasty single serve pot in the room, go to the pay restaurant adjacent to the hotel, or walk to Starbucks. The only reason I give them two stars instead of one is the location.

We reserved a room at the blake coming in from Washington my family and I were beyond exhausted from our flight soon as we arrived we all went straight to sleep.we were on the 5th floor NIGHTMARE FROM HELL!! room 502 or 503 i cant remember.. getting up ready to bathe.the shower curtain reeked of mildew and was yellow at the bottom it was filthy tub had mildew in the corners i didnt even shower my refrigerator had a hamburger and a half drunken powerade in it. There was toe nail clippings in the corners of the carpet DISGUSTING!! URINE ON THE SIDE OF THE TOILET i called front desk i never recieved a answer phone just rang and rang after my 3rd call i was pissed.. i checked out and went to the holiday express on okeefe they even offer free breakfast!!! I will NEVERRRRRR go to the Blake again!!!

This hotel sounds lovely. And I have no idea how it has a four star rating. It is literally one of the skankiest places I have ever been. Everything was worn and dirty. My room came complete with nail clippings and toilet paper on the floor. The staff was lovely in accommodating my special request to actually clean the room. That said there was a deep layer of filth that no cleaning can truly fix. Stay away.

The hotel was much nicer than another I stayed in prior to our cruise. The location was central and Ryan at the front desk was fantastic. The room was large, and the hotel was location near Canal Street and the French quarter. Great location.

A decent hotel at a reasonable price close enough to walk to the action of the French Quarter. The front desk staff was helpful, although the young lady who we assumed was training, should not chew gum and should try smiling and assisting the public with a little more enthusiasm. Housekeeping was adequate, the bathroom could use a deep cleaning, it appears no one ever looks behind the door. The room was quiet even though it was close to the elevator.

The rooms were clean for the most part. There was a footprint on the headboard, but other than that everything was clean.. Friendly staff, both at the front desk and in the attached cafe.. The only issue is the elevator is very slow and makes noises. It makes it feel unsafe.

Over priced . Bathroom was dirty upon arrival. Staff fought in our room. Just awful that's not all. Dirty room , hotel smelled, toilet over flowed, tv broken, elevator broken heat and air not working all around horrible

My husband and i stayed at the blake this weekend on the 8th floor my room was very clean and my beds were really tight. My coffee maker was broken my housekeeper jamera was very kind and helpful she gave us a new coffee maker and even showed us how to work it..i had and accident on my sheets my housekeeper quickly changed them I HAD a great time at THE blake im coming back to new orleans for mardi gras im booking at the Blake hotel requesting THE 8TH FLOOR

A lovely old fashioned hotel with lots of charm. It makes a nice change from the plain, soul less hotels seen everywhere. The receptionist Kelly Forest was especially friendly even at the ungodly hour of the morning that we had to leave. The bed was huge, and the accessible room We used was excellent. No problems there at all. We visit New Orleans quite often, and will certainly come back to The Blake.

The location is really good, because it's not too far from the French quarter, the elevator is kind a old and makes a lot of noises call my breakfast is not included so we thought for that price they could actually include a breakfast once again nothing special it's all right

One of the worst hotels I have been in. Employees are not very helpful for anything. Check in was suppose to be 4, had to wait for a room to be cleaned, but was not very clean. Booked for 3 days, after 2nd day our entry card would not work. They never told us that after 48 hours you have to get a new one. No one knows how to smile. All very rude. Would not recommend to any person let alone a dog!!!

Love the decor of the entire place! The staff was excellent from the moment we checked in! Very friendly and helpful. The manager Derek was awesome, making us feel right at home. Great location, within walking distances to shops, food, and entertainment. I would definitely stay here again, and recommend to all!

We really enjoyed our accomodation, clean and tidy place, the officers were professionals and helpful, we also had the chance to try a delicious local brunch specialite (polenta (boiled cornmeal), shrimps etc), really tasty! Many thanks to the cleaning ladies Kanisha, Shannon, Elaine!

We stayed here three nights over Christmas. Pros: quiet, convenient location, good WiFi, room had a refrigerator, really good water pressure and plenty of hot water, staff was nice. Cons: bathroom was really small and not enough counter space. Overall, we liked it and would stay again.

The location of the hotel is great and if you are traveling solo for business and the price is right, go for it. Otherwise, stay away. The customer service is lousy to the point of rude and the rooms are small and without basic amenities including cups for the bathroom or pillows that weren't boosted from a low rent airline. It won't be in the rotation for the future.

Had a wonderful visit with my son for the football game , the hotel was one way down straight to the super dome . So that was very nice .the rooms where ok the noise outside was the only problem , The staff where very friendly including a young man mr Andre who helped us find our room and help us with our luggage on our last day. The cafe was also good but a little to pricy . If we ever have to come back the Blake will be the place

I found a tampon in my room floor makes me doubt the cleanliness of the sheets I'm laying in & the pillows I'm resting my head on & the tv in the guest room does not catch good tv signal at all.I will not be returning back to this hotel

We stayed here for the LHSAA High School Football Championship weekend- Dec. 13-15, 2019. Our group consisted of about 25 people, all family and friends. The Blake employees made our check-in extremely easy. They were all nice and friendly, especially Zanna... she was very pregnant and glowing and had the best attitude ever. She was nice and helpful whenever we needed her assistance. The entire staff treated us with the utmost respect making our check-in quick, simple and easy. Management(Liz) was over the top from giving us the best deal, to making sure everything was on point upon our arrival. I look forward to staying at the Blake whenever I return to New Orleans, Louisiana.

as always i start out this is not a 5 star hotel, but i like everything about it. this is my second year in a row that i have stayed here, ask for and even was able to get the same room i had last year. it's located right on the st charles streetcar line, and only 5 blocks from canal street and the frence quarter. there is a nice big super rouses market 2 blocks away at 701 barrone, and i think all rooms have refriges and microwaves. it is an older building, but nicely upsated, and the rooms are very nice, and mine was quite large. wifi worked great, staff friendly and helpful. the reesturant looks nice, but i have never eaten there so can't say much else. if you pick the right time to stay as i did , the rates are very resonable. as with all downtown nola hotels there is a hefty fee for overnight parking.

The location of this hotel is excellent for business in the CBD and/or visiting the Superdome or WWII museum. The st staff was very friendly. I was most impressed that the GM seemed to always be in the lobby checking on things or helping guests. The lobby is very nicely appointed. My room was fine, bed comfortable. I wasn't expecting much because of the low price, but was very pleasantly surprised. Also, I must recognize the staff. Every Time I saw a staff member in the hall or elevator, they greeted me and were very friendly. Their customer service training is spot-on.

During a recent overnight stay to attend a New Orleans Saints home football game, we stayed at this older, but pretty well-kept hotel. Although one of the two elevators was out of service (causing some lengthy waits), the room and failities were all in good working order. The front desk staff (Zana?) was very friendly and courteous. Parking is a problem (there is none). You must park in one of the costly parking lots several blocks from the hotel. For the price and location, this was a very good choice.

Worst place ever everything there was terrible and I will never go back again! The rooms were terrible and the inconvenience was very bad housekeeping was terrible too! I will never go back there again!

The hotel is very convenient if you are traveling between Bourbon Street, sights, good food and the football stadium. The staff is very nice and helpful. The only point deduction is the cleanliness of the room. That it is very difficult to keep the large glass fronts and the shower curtain clean is understandable. Special thanks to Tanika. We felt very welcome.

The staff is incredible and friendly. Great location. Awesome restaurant on site with a full bar. The room is spacious and guest friendly. Check in and out was easy. The staff is most helpful with any and all requests. Love this hotel!

The staff and hotel were excellent. Precious at the front desk made sure my partner and I had seats to use during the Krewe de Jingle Parade her daughter was marching in outside the hotel. All the staff made sure we were comfortable and safe and had a great time. I highly recommend this property!!

This QUIET hotel near the court district is next to a park and within walking distance of museums, great food and wine. This is not the boozy party of the French Quarter. It is a great deal for a mid-range pocket that has friendly staff and nice rooms. I would recommend for families and couples. The restaurant is good and the view is too. This isn't a new hotel so the water will take a bit to warm and the elevator isn't on jets, but it has an old elegance feel even though it isn't historic. So enjoy the super high ceilings in the rooms and pretend you own the joint.

Hotel staff were very courteous. Our maid, Shannon, who cleaned our room was great. Very friendly. The hotel was very clean and the beds were comfortable. Hotel was very close to French Quarter but far enough away to not have all the noise. Overall nice hotel to stay at.

Well the man at the first desk (KELLY FOREST) was very professional and sweet he help me out when I got lost trying to get to the hotel and he moved at a very quick paste but we was nice about it.......

We really enjoyed the topnotch desk and valet staff service. The hotel exterior and interior common spaces were bright and luxurious, well kept and clean. The location is ideal for easy walkability to all area attractions. The housekeeping service was a bit sub-par, with inconsistent attention to detail (trash left in cans, not replenishing coffee service, etc.) And the mattress on the bed was not comfortable at all. With a few simple tweaks this hotel could become a travel favorite in our book!

I enjoyed my stay at the Blake. I had a great Blake experience. Carly at the front desk is the definition of customer service. she was great. So helpful. The trip would have been one of the worst if not for her hospitality.

Perfect location, and perfect service. It's walking distance to the French quarter and a variety of restaurants. My friend and I stayed on the 10th floor and Shannon was always there to help, would definitely stay here again.

Love this hotel, got to be on the 11th floor with a great view of the city. It is located right in front of the park as well as Starbucks, smoothie king and other shops. Only a 15min walk to french quarter. Went during a holiday so the great was amazing. Booked directly on their website for a rate of $67 a night

To start things off I would like to say the staff is amazing and informative. From Chaz and Zania at the front desk to Shannon and Thomas in housekeeping. Thanks for the best stay-cation ever. The room was exceptionally clean, the bed was super comfortable. On street parking was available and also valet was available.

I found this hotel on agoda.com and thought it could NEVER be such a steal! My fiancé and myself needed a hotel near the Smoothie King Center for the Lakers VS. Pelicans game this week. When we arrived we got welcomed by Zana who was fun, very sweet and suggested some places to grab a bite to eat. It was a little busy but she was sure to let us know she would be right with us with a big smile! The atmosphere was friendly, rooms are super clean and you CANT beat the location! Grabbed some fresh lime water while we had a very short wait, Zana checked us in without hassle and has a great sense of humor to go with her bubbly personality. It's really great when people enjoy their job, it truly made us feel right at home visiting New Orleans for the first time from Phoenix! I can't wait to explore the city, Blake Hotel definitely will be seeing me AGAIN! I will recommended this hotel to any of my friends or colleagues. Thank you for the great customer service Zaan! Thumbs up :)

Wanted to give a shoutout to Zana and the entire staff at the Blake! Everything was wonderful! Will absolutely be back here to stay when we are back in town! Thanks, you guys were wonderful! See you all soon!

The front desk agent Ryan was very welcoming and the cookies he offer were great. Any questions I had the had the best answers. I also experienced Andres, he was very polite when he came to my room and I wasn't ready to check out.

Kelly Forest, who was working the front desk during my stay, was outstanding. He expertly helped handle a personal emergency late on Halloween night with grace and extreme consideration. Kelly was a complete lifesaver and I cannot thank him enough for his patience and help on an already crazy night. I genuinely hope he reads this review to know what his help meant to me. I highly recommend this hotel for the outstanding customer service, and on a personal note I will never forget the kindness Kelly showed me.

I arrived pretty late at night at the hotel after having several problems with my rental car and was not familiar with the parking options in city centres of big cities in the US. Mr Kelly Forest who was at the desk that night helped me a lot and was incredibly patient with me. I would like to thank him again here and recommend this hotel that's in a great location and has great staff!!

Upon check in, we were greeted graciously by Kelly Forest. He was very personable which we appreciated as we were checking in late in the evening. We appreciated that snacks were made available to us.

We arrived later than check in time and the room was not ready. We noticed that multiple groups of people experienced the same thing. When we get to room, it was a lot smaller than the pictures online depict. The toilet was extremely low to the floor which is rough for anyone with knee problems. There is a full length mirror in the inside of the bathroom door, very weird placement when considering the toilet is facing the mirror. The bathroom is also extremely small. In addition, when coming back from our walk we come to find the cleaning crew cleaned our room but left our door open. This of course freaked us out. When we called the front desk, we were told that the cleaning crew came by an hour and half prior which means our room was left open that long.

Front desk and valet parking person was wonderful, the room reminds me of the old hotel/motel. The beds seemed old but were comfortable, the bathroom also looked old. The location was good for walking to eat and entertainment in the city.

Had a great long weekend and a great stay at the Blake. Kelly Forest took great care of us and was really nice. He understood the whole reason we were there was to get away see some new places and do some new to us things

This hotel made me feel like I was home with all the hospitality extended to us. Kelly had us laughing and made us feel so welcome after our long day and nights out on the town. The entire staff and team went above and beyond to make our stay in NOLA a special one. Thank you Blake Hotel, you will be our first choice to stay with when we return. See you soon!

The service at this hotel was amazing. The night audit is amazing. Mr. Kelly, you made our trip a joy and I love your personality and overall hospitality. I wish I could remember the everyone we encountered at the hotel but I can't. Just know if you want to feel the love this hotel is it. Yes it does need a renovation but I'd take good service over amenities and upgrades.

We were a family group of 6 with 4 staying at the Blake. All six enjoyed the breakfasts together and the 4 of us that stayed at the Blake were happy with it. The french Quarter is 3 blocks away and an easy walk. The hotel's restaurant was very good with a wide selection of items for all the meals. Staff was helpful at all times and enhanced our 8 day vacation.

This is our second visit to NOLA on Halloween and of course the French Quarter was a blast but the hospitality from the front desk , especially Kelly Forest, was exceptional. He made sure our room was on point. Which the suites always are and that when we returned after a lively night we felt welcome. We will always come back to The Blake and see our new friends Kelly.

some type of pump broke, and we were without water at all, football game day and no water, could not flush toilet, shower or even brush our teeth. rooms were decent, location is excellent to stadium, Bourbon Street, and the French Quater

My wedding party and family stayed at the Blake Hotel for my wedding weekend. They offered a courtesy block for my group, and everything went very smoothly from start to finish. They were quick to answer any questions or resolve any issues. This hotel is in a great location and the rooms were a good size. The hotel is older & decorated in a little old-fashioned manner, but it's still nice. I would stay here again & would recommend this as a great room-block location for events.

Front desk did not bring us sheets and towels when we called for them. They made us go downstairs to get them. We called for them because no one cleaned our room during the 3 nights we were there. There were also stains on some of the sheets and the water took 10 minutes to get hot in the shower. The location was good and we felt safe. Horrible service

The look of the hotel was stunning and across from a government building so no trouble surrounding. The inside is so nice with a clean environment. Room was awesome and spacious. The beds were comfortable I love the decor

We stayed during Halloween week, and it was awesome. The price point was great, the room was spacious, the location is central to everything and walking distance, happy hour deals were an added bonus, and our room attendant Ryan was very attentive to our needs. Would stay again!

The Blake Hotel is the perfect location for us because we like to walk to the WWII Museum, to the French Quarter, and to the river. Everything is easy to get to. It's a fairly quiet location. Our king-bed room was small but well laid out.

Located in the heart of the business district, our stay was marred by non-servicing of our room on a Sunday, and long waits for answering calls to guest services. At 6:30 PM the room was still not made up. Very poor showing - and the hotel is in need of renovation. The room we had was nice and big, but the bathroom was very small. The curtains were hanging off the rail and the TV froze upon usage. However the engineer did fix both. Eventually housekeeping showed up after an in-person talk with the front desk. There are plenty of other very nice hotels in this city - I would not recommend this one.

Great Hotel from business travelers. Many restaurants and Bars close to location. Good hotel restaurant. Room attendant Ryan very Helpful. Hotel was in great condition staff was responsive to our request ie. Late checkouts,Restaurant serving us late. With fresh items.

As always I checked in to my favorite hotel in New Orleans and Kelly Forest gave me exceptional service as always if anyone is looking for a nice clean hotel with great service the Blake Hotel is the perfect spot thanks Kelly.

Hotel was right next door to Blues Festival. Nice hotel, very secure, great customer service. Ryan the room attendant was very nice and helpful. Everybody was very friendly. Had a concern with getting a corner room and another Ryan, who was working at the front desk, facilitated that request. Overall, very pleased. Literally everyone we ran into were friendly.

Have stayed here a couple of times for work and i have nothing but good reviews. The staff are all super helpful (thankyou Kelly Forest!), cafe at the bottom is great, and they have a decent gym at the top. Would definitely recommend for a no fuss hotel stay in New Orleans

Kelly Forest gave me tremendously excellent service at my stay in. New Orleans Blake Hotel definitely a 5 star rating Ill recommend this hotel to anyone the food is amazing the front desk is very nice helpful abd fast at what they do and the atmosphere is just full of positive energy and wonderful vibes great hotel in a great city New Orleans

The hotel is in need of maintenance and renovation. The staff was very accommodating. The breakfast at the hotel restaurant was good with exceptional service. The location is excellent for touring New Orleans.

I Stayed here with my kids for the saints game . Room was clean and location was perfect . House Keepers Shannon and Andres were assign my floor and where very professional I would definitely come back

Stayed at The Blake Hotel at 500 St Charles St. It intersects with Poyradus St with Harrahs Casino just 4 blocks away. The federal building is just 1 block away. Since the price was so affordable I was leary of the condition. I was greeted by Vanessa when checking in who quickly processed my 4 night stay and provided me some information on the area surroundings. The rooms are spacious,clean and have a microwave, coffee pot, and refrigerator that is really cold. Shannon in housekeeping did a fantastic job in keeping our room clean. The attached Cafe at the Square serves a great meal. Carlos, the manager, runs a fantastic hotel.

I was there for the Saints/Cowboys game. I wasn't far and in walking distant of everything. Hopefully in the future I can come back to this hotel. My wife really enjoyed the hotel and her stay as well.

This property is within walking distance to the French Quarter and Bourbon Street. Great location and with Best Western you can't go wrong. Beautiful room, nice building, good value for the money as the room was absolutely gorgeous with great views.

The Part-time night auditor needs more training and customer service skills. I waiting about 20 minutes trying to get checked in, he kept swiping my credit card until finall my bank froze my account he acted like nothing was wrong then he hhanded me the keys without me signing anything and said just go to the room we'll fix it later. Very strange employee

Zana at front desk was nice and informative. The bath tubs and bath tub walls need to be updated and/ or bleached. The tub was clogged and was fixed within an hour. The restaurant inside the blake hotel food/drinks were good. The hotel was busy and I loved the flavored water -located on the lobby floor. I may be back due to the location of the hotel.

Of all the hotels in NOLA, surely you can find another place to stay. The Blake is a tired, rundown hotel in need to a facelift and new management. Two small elevators - one doubles as the service elevator. The rooms are like the streets of NOLA- dirty and smelly.

The hotel was in a great location to everything. It is a quiet place to stay after hanging on Bourbon Street; with a nice restaurant and good food. The room was clean and spacious. The staff was very friendly and willing to help. I only thing that I would suggest is to invest a few dollars in new mattresses. Our bed mattress sunk in the middle when you went to lay down. Overall, great hotel.

Billing is horrible. hotel and staff was nice. convenient location close to down town and lots of great food and restaurants. Other than the billing i would recommend to a friend or colleague to stay here

The front desk and restaurant staff are super warm and nice. The location is very convenient and closer to everything. The front desk manager Zana, she is super sweet and give us small gift after she heard we just got married. Thank you to your excellent service, that means a lot to us. We enjoyed the trip in New Orleans. Yay!

Staff at check in desk were great. The maid staff, not so great. Only 1 wash cloth was left in the room when we checked in. Day 2, no linens at all were left. Day 3, no maid service at all. The trash cans were never emptied during our stay.

Beds are hard as rocks and uncomfortable. Rollaway beds are not readily available, as represented in hotel info. Valet was only available during daylight and early evening hours. Elevators are hit or miss with working. But security is good and staff was extremely kind and as helpful as possible though!!!

This was a nice hotel and very convenient to all the action. The only issue was the AC system was very loud inside the room and kept interrupting our sleep throughout the night. Staff was friendly and helpful to suggest area attractions.

After a long day at work, I returned to my room to find that the room was not cleaned or serviced. I reported it to the evening manager. His attitude was indifferent. He did not even apologize and said that was housekeeping and not his job to service the room. Pathetic how one bad apple can mess things up for everyone. Our company will take our business next door to the Whitney Hotel.

the hotel was amazing. rooms were clean and very comfortable. perfect walking distance to the french quarter and surrounding areas. will def be back and the atmosphere was great as well. awesome trip.

As this is located in not-so-close to the center of the French Quarter, you can stay with quiet circumstances. And the front man named Kelly was so nice, and he graded up my hotel. And the room was clean.

Yes, I'd love to stay again! The safe could have been a little more accommodating and we could have used a radio in the room, but otherwise it was a great room. Good walking distance to major attractions. Really appreciated the water picture in the lobby.

One of the most authentic and genuine check ins I've had. Kelly Forest is the man and will help anybody out, especially people who haven't been to New Orleans before. His personality is one of a kind and definitely someone you'd like to learn more about

Right when we walked in Kelly Frost was so kind to us. Cracking jokes and keeping an inviting tone. He even went as far as to show us which streets would be the safest at night and gave us tips as he drew it on a map. Not only was he incredibly helpful but he asked us questions about myself and my fiancé and truly made us feel welcome.

Bluegreen vacation promotion it was a great stay there at Blake Hotel very convinced located close to everything Broudon Street if your football fan in walking distance Museums and must all entertainment and dining

Stay for NO game...close to stadium. Convenient to all things to do in NO. Got a good price...they accidentally double charged me...but was very prompt to refund. Small eatery downstairs...grits are fantastic. Starbucks very close...get there early.

Location great staff friendly and helpful. Walking distance to French Quarter and Canal St. Room was comfortable. Bathroom a little small. Microwave and fridge available. No kettle but hot water for tea making available in dining room.

There was no tv remote, old wet clothes were left hanging in the closet which smelled, and the water head was hanging from the wall in the bathroom. Never again... The staff was friendly but the room was over priced for what they offered.. #NeverAgain

Shower constantly had pubic hair. Room was very small. Location of hotel is within walking distance of the French Quarter so that was awesome. Free parking on the side of building on the weekend. Probably would not stay again if I had a choice.

We've stayed at the Blake Hotel multiple times and they never disappoint! Prices are great! Location is perfect...close to the Superdome and downtown...everything is in walking distance. And the staff are knowledgeable and friendly. Ryan was especially helpful on this trip and a pleasure speak to. Thanks so much!

The staff here is lovely, very accommodating. It's in a great location, right next to Lafayette Square. The room was super comfy. And the restaurant by the lobby is great - friendly service and tasty food.

Your customer service will depend on the color of your skin. We witness this multiple times every time we were waiting on valet to bring the car. At one point we asked if they would recommend a place to dine and was told “I wouldn't be able to tell ya!” Yet, everyone who matched their skin color they would get a friendly welcome, WiFi password, how to score free parking and not get caught. Not to mentioned offered to other guests to suggest local place to eat.

We picked this hotel because it is a short drive to the cruise terminal from the hotel. There is a restaurant in the hotel, however, it is a separate entity from the hotel. The area is walkable and has the old New Orleans charm. The down town trolley runs by the hotel.

Take photos down that does not reflect the image of hotel, provide water bottles and offer plastic ware in rooms when needed restaurant was the best part great food and great staff, need to let guest know that when booking you take partial payment and the rest at the time of check in

Took my mother and her sisters on a family "Girls Trip" this past weekend. What a wonderful time we had. Great Location.. walking distance from most attractions. Rooms were beautiful. Clean with a great view. The Hotel staff were all amazing. Zania and Chris checked us in and they were awesome. They made us feel so welcome and comfortable. We felt like we were staying with family !! Chaz assisted us the next day, very professional and helpful ! Anthony Williams and Tina Lacour assisted us and every Hotel should envy you for the staff you have !! We will be staying at the Blake every year for our "Girls Trip" Thanks guys !!!

This hotel has a great location. We walked everywhere we wanted to go. However, parking is very expensive and there is no breakfast provided with the room. We felt that for a Best Western, breakfast should have been included. The room was very nicely decorated and the bathroom was very nice. However, the exterior of the hotel is looking a bit dated. But for this price point, you can not beat this hotel for New Orleans. I am sure we will be back.

Hotel nice & staff friendly. Bed very comfortable, clean sheets, nice pillows. Best happy hour with great cheese sticks and small plates. Really enjoy the fresh fruit water. Convenient to public parking & transportation.

Mr. Kelly at the desk is a consummate professional. He made my stay exceptional, not many actually care these days, but he obviously does; as he makes you feel like your the only one staying there. Truly exceptional service. I would stay again because of him. The hotel is comfortable and close to everything.

Blake hotel is within walking distance of many attractions, restaurants, events etc. The staff always acknowledged my presence. Mr. Kelly was a lot of fun upon check out. He volunteered to get cab service for me which came promptly. I'm extremely happy I chose Blake as my final hotel decision.

We had a wonderful stay during our trip to New Orleans. The hotel is in a great location and was very quiet and relaxing. The restaurant downstairs was amazing and all the staff we encountered were extremely friendly and helpful!

They are trying —caring staff for sure—but not near hitting mark of a premier collection hotel. Bed was very saggy in middle, air conditioning never caught up until wee hours of morning ( I know, it's New Orleans, but still don't expect it to be humid in 9th floor premier hotel room!).

stylish with a homey feel, thanks in no small part to the welcoming staff—Kelly is the best, especially at the wee hours when travelers need it most! our many requests were met swiftly & with a terrific attitude. even the security lady was friendly! had a great experience at The Blake, especially considering the price…& the convenient location between casino & bars adds to the outstanding value. looking forward to a return trips!

PERFECT PERFECT PERFECT!!! That's how I'd describe our stay at The Blake. Everything was perfect...from the staff (front desk, valet people, the diner staff, all the way up to the manager and assistant manager). We could not have asked for anything better. The room was incredible, the location was amazing, the diner downstairs was DELICIOUS! It was just an incredible stay and a place that we will be going back to. If you're wondering if you should stay here, take it from me, you should!

Great location, great hospitality! The room/hotel was clean and we had a very easy check in/check out. The staff were courteous and the hotel had a restaurant right in the building. Very close to the superdome!

Good location away from all the noise, everything you need. Only BW that I stayed in two weeks which didnt supply breakfast. Also needed to pay for parking @ $35 per day. Took issue however when we found out the credit card had been charged twice. Apparently a holding bond returned when you depart... no need for this as they have credit details and could charge if damage if needed. This caused issues as I had been traveling using card for weeks and just about used up credit, withholding a second amount reduced my credit limit. Funds then not released till a week later "why".

It was nice. Staff very outgoing room was a little small but neat. Parking is 45.00 that was not told to us so just know 45.00 PARKING, staff was cool and outgoing. I would go back there again. Luv it

Close to eatery, great staff, housekeeping was prompt and friendly, updated rooms, comfortable bed, very comfortable! They serve breakfast but is not free. The water at the front desk though was soooo good and had good presentation.

This hotel is a little older. The top floor had a odd smell. The room was clean and it was good walking distance. The staff was the best part! It was good value for a family of 6. I think the style gives the hotel character. The little resturaunt was very good. They also has good drinks!

Kelly at the front desk was friendly , professional and very helpful. He answered my questions concerning the area and provided excellent directions. The location of the hotel is great, everything was in walking distance. Thanks, Bonnie

I enjoyed my room king sized. It was huge and just for me. Pillows and sheets were so soft and comfy. Clean and nice. I didn't like there wasn't breakfast available you had to go to the restaurant but he made it seem it would be available with your stay. No options for parking beside valet. I didn't like that.

What can I say about this hotel that is positive? The evening supervisor (pregnant female) is very nice and friendly. Oh and it's in a decent area. That's it... that's all. The furniture needs updating, the crab cakes are HORRIBLE! The billing system is a joke, my friend didn't add me to the reservation and her flight was delayed. I was left sitting the lobby because they wouldn't change it from her name to mine or allow me to check in. A complete disaster!! Do NOT stay at this privately owned hotel because they make up the rules as they go! Ryan the GM went against everything he assured my friend he would so when they spoke on the phone and felt that dinner vouchers compensated her for her inconvenience.

Kelley forest -Receptionist is extremely helpful when he moved my reservation to dates ahead and gave me a room for exact same price.Hotel has nice rooms,great view of city,cleanliness,good service .Hotel rooms are available at affordable price if booked online through priceline

Great service and great workers especially kelly foster was a kind and positive person. This service alone makes Blake Hotel our preferred hotel for NOLA. Would like to also say the hotel was very clean and smelled nice

she was very kind and always helped when we needed her. when we were out of towels she was quick to bring them to our room. The hotel was a great experience too. very nice people at the front desk. the hotel was close to everything.

The hotel is in a nice location and close to downtown and the French Quarters. However the rooms need some updating. Also the valet parking at $46 per night, seems a bit high especially in comparison to other hotels in the area.

The hotel was placed in the perfect location. Walking access to everything! Hotel staff outperformed the description of customer service with knowledge of area and helpful assistance in all matters of traveling in the area!

I had a wonderful 4 night stay in this hotel. This is an older, but clean hotel. Everyone from the front desk, housekeeping, the bar and the kitchen chefs were all kind, helpful, and welcoming. I had the best bread pudding I have EVER had (ask for extra bourbon sauce). There is a trolley service close by, cab or LYFT service is $6-8.00. Rouse's grocery store is close by as well as a CVS. Daisy Mae's Southern Restaurant is close by too. A Starbucks and Smoothie King is across the street. The food in the hotel restaurant was good. I enjoyed breakfast, the Crab Salad and wish I had brought a pan of the bread pudding home. My plan is to always stay at the Blake; it felt like “home”.

The hotel was the perfect location for our needs. It was centrally located. The dining there was excellent as well. The staff was courteous at all times. There was some street flooding while we were there and some entered into the Lobby but the staff was on top of it. I would definitely stay there on my next trip to New Orleans!

Great location, very close to the famous French Quarter and the museum that I wanted to visit. Staff are really friendly and helpful. The fitness center is also very good. Highly recommend and I will definitely stay at this hotel next time I visit New Orleans.

I stayed at the Blake Hotel for Essence Music Festival; and I have to say that they went above and beyond with the level of customer service. Employees were very attentive to me and I appreciated the service. I would recommend this hotel because it's in the perfect location- the streetcar and bus stop is close to the hotel. Also, it's in walking distance to the Superdome, Bourbon Street, and the Convention Center. However, the rate was steep for a Best Western Hotel, otherwise I would consider it again.

My wife and I stayed at the Blake and found the people to be cheerful and very helpful. The hotel was located in a great spot to see everything we wanted to see. The trolley had a stop right by the hotel, we wanted to travel like locals, so we got around just fine without the use of a vehicle. While we were there the city experienced a huge rain storm that flooded the entire city. Because the Blake is on some of the highest ground in the city it experienced only minor flooding and the staff handled the situation with perfection. They made what could have been a serious problem into a minor inconvenience. Kudos to them. I recommend the Blake highly, staying there will enhance your visit.

We had leftover food in our fridge when we arrived and no one serviced our room for 3 days. We had to call to get towels every day. I recommend you save yourself the trouble. There are plenty of great hotels in NOLA.

My friend and I was visiting New Orleans during our conference. We stayed at the Blake Hotel. I was very impressed with the customer service and the hotel lobby. The lobby was very relaxing and a great place to sit and talk as you watch the city and local walkers past by. The lobby has many windows for viewing. And was told that the hotel is Great for viewing the Madi Gras parade. The hotel has a restaurant that has delicious food. The Starbucks is just across the street. A big plus for me. The bedrooms are small in size but neat and clean. Our bedroom had an spectular view. I would stay again at this hotel and would recommend it to others. Suggestion for improvement... Update elevators and Draperies in bedroom.

located on the corner of poydras and saint charles, minutes away from the french quarter and convention center. wonderful experience, great service, really good restaurant on the premises with a full bar. I wanted to give a shout and highlight Kelly F. Kelly works at the front desk and he went above and beyond his duty to get me and my friend a cab to the airport during tropical storm Barry. Our Lyft driver refused to take us and Kelly went out into the street and flagged down a driver. Thank you Kelly and we will be back!

The location and customer service is fantastic. Every awesome thing about NOLA is within a 10-minute walk from the hotel. The front desk staff is incredibly competent and helpful. Everything else...TERRIBLE. The AC in our room leaked every day and had to be cleaned out daily by maintenance staff. No one brought us towels, took out our trash or touched our room without us calling the front desk. When we checked in, our fridge was full of old food from the previous customer. The ice machine on our floor didn't work and I could go on. With all of the great hotels here in NOLA, you probably deserve better. Enjoy your NOLA experience somewhere else. We were disappointed. This was my anniversary and my wife's birthday. We had a blast and enjoyed every moment until we returned to our hotel daily.

The Blake Hotel has good customer service and the housekeeper Shannon was very nice and friendly and kept our room clean. I enjoyed hanging out in the lobby that's super comfortable. I'm extremely pleased with my first stay here.

So I would like to start off by saying location,Location this hotel was walking distance to the concert and convention center.Shannon our house keeper was amazing she was so helpful and when we needed something she was on top of it.My only complaint is the bathroom doesn't have a vent so after we took a shower we had to wait to do hair and make up because it was so hot.Overall good experience.

We came for a girls trip hotel is centrally located near Superdome and convention center.The front desk staff was welcoming upon checkin but Shannon was our housekeeper/room attendant and made sure our room was taken care of and made the stay very pleasant. She was friendly and very professional. We look forward to staying here again.

Enjoyed our stay at the Blake Hotel. The staff was awesome. Enjoyed our trip for the 25th Anniversary of the Essence Festival. This is our third stay at the Blake. We very enjoyed the early check-in. This allowed us to relax before we ventured into the city of New Orleans.

We booked a room last minute for 4th of July weekend and this place was great! Not only was the hotel clean but the staff were phenomenal. We were greeted by Jamilla and Ryan at the checking desk and they greeted us wonderfully. They were completely respectful and so welcoming. They answered all the questions we had and made the process so smooth for us. We were checked out the next day by Kenny who also was such a fun spirit with us, I forgot something in my room and returned and he was so kind and allowed me to get the belongings I forgot. I would absolutely come back just because of the great staff. The rooms were spotless as well. Great place for a great price!

I have stayed in this Hotel 5 times so far and it's my first time writing a review. I arrived very early and was allowed to check-in waaaay earlier that I was supposed to. Kelly Forest at the front desk was super professional and helped me out. The hotel is very clean and in convenient location. You can use their valet service or park at the parking garage across the street. Will definitely come back again (for the 6th time).

We loved staying at The Blake on our recent visit to NOLA. The front desk staff was warm, welcoming, friendly and helpful. Jamila went the extra mile everytime- giving us a room with a park and city view on a high floor to checking in our bags since we arrived early to giving us a late check out. She asked us if we were comfortable and needed any help getting around. She was the best! The housekeeping staff made sure we had extra regular coffee and enough toiletries throughout our stay. The elevators to the 11th floor were prompt. We loved the food at the restaurant downstairs!! Also the hotel is conveniently located just outside but close enough to the French Quarter at $5/6/7 Lyft ride away. Starbucks across the street. The Blake felt like a second home after our stay there.

We stayed here for a mini trip. The location is great, the staff is great, everything is everything is clean and well put together. We had one hiccup, but Ryan the manager handled it with flying colors. Would stay again.

Me and my husband stayed at this hotel and we've enjoyed our stay at this hotel. Our housekeeper April was very great. April service our room and she did an great job. Brought us fresh towels and also changed our linen as well. For sure I will be visiting this hotel again. Keep up the good work.

Zana and Mrs Dorthy was great. They made sure my stay away from home was pleasant! Thanks to both ladies for the professionalism and hospitality. Great Job! If you ever looking for a place to go that has a great location, the people is great and have a great place right downstairs...Blake hotel is the place to go!

Bathroom very small. Room was old and unappealing. Had to request a cleaning redo of bathroom upon arrival. Beds were very comfortable. Hallway outside of the room needed vacuuming. Breakfast was very g but expensive. $45 for two before tip.

So the location of the hotel was perfect! Close to everything and the valet was great! The room was not the cleanest but it was still okay. Now to the front desk, I'm used to above average service at best westerns especially a premier. Well the girl working the front was not the nicest and she also got busted making faces behind my back (by my hubs, who was out side) after I questioned the price of water and if it was complimentary. The front desk staff usually had a group of people hanging out and cutting up with them and could have cared less if you came in or not. The Resturaunt attached had good food but the waitress were sorta snippy and in a bad mood cause someone didn't show up. I work with the public I get it but you don't show it! I would not stay here again just because of the customer service. We have stayed in tons of best westerns and I guess I'm just spoiled because the customer service is always above and beyond.

Nice stay. Clean comfortable room, pleasant staff. Talked to manager Carlos Toledo, very pleasant fellow. Had breakfast at the Cafe at the Square, in house. Best grits I have eaten in a long time. Stopped back in for a cup coffee as checking out. Good Joe.

Dorothy Dedmond was a great room attendant & very friendly she did a good job. The hotel was very nice some of the the front desk staff are a little rude though. The hotel is walking distance to Canal St. and all the stores & to Bourbon St.

We just got home from an amazing trip and our hotel was so wonderful. They upgraded us to a king bed.. let us check in a little early so we could go explore. I could only wish for this great of people every where we go. The room was perfect had everything we needed Housekeeping kept it very clean on a daily basis. I could not have asked for anything better all the way around. The location is awesome.. literally walked to every thing ... WWII museum.. bourbon street.. French market.. Thank you Chaz and your staff hope to be back in a couple years!!!

I was definitely expecting more from this hotel. The lobby was nice and the cafe attached was nice, but the rooms fell short. They were slightly dingy and outdated. I understand the hotel is historical, but it's like they only updated the lobby area. They should put some more focus on the rooms. The bed was super hard, the standing lamp was super cheap, the curtains were broken, there was a giant dirt pile under the standing lamp. It wasn't terrible, but like I said, my expectation were not met. The parking cost more than the parking lot on the street. It was actually cheaper to get a parking ticket than to pay for a day of parking at the hotel.

Love the hotel and the location. Minutes away from the French Quarter (prime location) However, the bed was uncomfortable. Staff made up for it in friendliness and just making sure our stay was better. I knew they couldn't do much about that.

The premises are very well taken care of, the room was amazing! I left my night robe hanging on the bathroom door when we left, after a few tries the Manager Carlos Toledo, called me back assisted me with a resolution. I was very pleasantly surprised he took it upon himself to make things right. No, I did not get my rob back but he asked me to send him the link where I ordered my rob, and he will give us a discount on our next visit to NOLA. Hope to visit soon and I will definitely stay at the Blake!! I definitely recommend this hotel, we were there for a wedding, we visited other rooms around FQ, and this Hotel stands up to all of the rest, hands down.

The staff, service & Restautant was great, but the carpet in our room (number 1001) was filthy. We asked the housekeeper to vacuum it, which she did, but it didn't help. It needs to be professionally deep cleaned. We had to wash our feet before we could put on our shoes after walking barefoot in it.

Came to my room door being open and my belongings on bed. Happened to my other colleagues who stayed with me too. Though customer service was good, services provided were bad. Breakfast was not included and very expensive for given amenities.

The Blake hotel is a nice hotel, with friendly staff, but the best part of my stay was dining in the hotel restaurant. I know people would say you don't go to NO and eat at a hotel restaurant but Chef Ne'Cole has changed my mind about that. Not only was her food absolutely delicious, her personality was as well. If you have not eaten her food you are missing out. I hear her bread pudding is fabulous, hate I missed that, but her take on shrimp and grits, andouille eggs Benedict and crab cake Benedict were amazing. Looking forward to having a meal again from her. Thank you Chef Ne'Cole for an awesome dining experience.

Had to do a one night stay in NO with friends. They chose the Blake and it turned out to be perfect. Clean, nice staff and conveniently located. Will definitely consider for future trips! I recommend it!

Had to drive through New Orleans for a family trip and loved what this hotel had to offer. The staff was very friendly, rooms were well kept, and overall was happy with everything. Definitely would come here again

Basic hotel, nothing special. Restaurant does not open early for breakfast and no coffee in lobby. Also, if they say room has "no view" this means no window so confirm this on check-in if you have any issues with claustrophobia. Check the extra blankets and linens for cleanliness upon entering although this is a recommendation at any hotel not just this one. I ranked it as average because bed was comfortable/clean, shower had ample hot water, and security personnel watched me as I stepped out the front of the hotel for a cigarette at 5 am. This would not be my first choice hotel when returning on business to NOLA; however, if you need a place for basic amenities then this wouldn't be the worst.

Came to NOLA for my first time. The Blake told us we were getting an upgrade. I was very upset. The room was very dated. It had a strong mildew smell. The furniture was stained, curtains had an odor, shower curtain stained, carpet in hallways are dirty. AC is very loud. We killed a bug(roach) in our room. I was very uncomfortable returning to my room each night.

Blake hotel posted hundreds of dancers for a pre-dance convention. All of the staff Went out of their way to help make the transition from our hotel to the ship go smoothly. The hotel is located in walking distance to the French quarter. The rooms were spacious and clean and up-to-date. There was a microwave and refrigerator in each room.

My husband and I stayed at the Blake . What I can say about the hotel is that it's very old,the elevator takes forever and the 10th floor hallway was very hot. As for the staff they where great !front desk was a little rude but I understand they where busy at the moment .There was a young man andreas who was very respectful every time we saw him. We asked him for towels and he brought them right away . My housekeeper Shannon was outstanding she had our room fresh every time we came back (husbands a pig ) but over all I would come back for sure

I booked 2 rooms for a weekend stay and my card was charged 3 times..When ask to speak with a mgr , they never would come up to the counter, on the last day of stay a was finally able to speak with someone but he at like he was clueless of what was going on...Now my card is 400.00 short and I'm getting the runned around about it.

The location was perfect to get around to all sites. The staff was very friendly and helpful for all we asked for. Jamila and crew were wonderful. The room was very comfortable and clean. High praises!

The front desk staff were incredibly helpful and pleasant! Zana in particular was amazing! Hotel rooms were clean and standard for what you are paying. Great location within walking distance of great restaurants and Smoothie King Center. Would definitely stay here again!

Check in process was smooth. The lady who checked me in was friendly and helpful. The housekeepers were nice. The desk staff I encountered during my staff were rude. Otherwise, the hotel was old but clean and well maintained.

My family and I really enjoyed out stay. The staff was amazing. The room was nice and clean. Mr. Keith Williams was very nice and always had a smile on his face. As we were checking out Zana made checking out just as pleasant. We really love the location where everything was in walking distance and public transportation was right there.

Friendly helpful staff who answered all our questions and concerns, including where to park when unloading/loading, and instructions for the parking garage. The manager (Jamila) was very friendly and encouraged us to complete the online review.

Great location. Great price. I had Issues with my room which could've been handled more efficiently. I couldn't sleep for the first two nights (due to an issue with the fridge) and granted it's a vacay, but i like To get a good night's sleep while I'm away. The staff took too long to give me a room switch. They weren't at full occupancy. By the third day, it was great (in the new room), but i checked out on the 5th. Not sure if i would Stay again, as it wasn't horrible. But it wouldn't be my first or second choice

We stayed 3 nights and 4 days and all we could smell as we entered the elevator and the hallways was weed. The staff was friendly, the restaurant is good with decent prices. We had to track down our room service to get replacement towels and trash can liners. She seemed higher than a kite!! The bathroom had rusted fixtures and the tub had black stuff around the edges. Overall it was an okay stay. We just had the munchies afterwards.

I'd never been to New Orleans before and when I travel, I normally stay at a Marriott or Hilton brand as there's familiarity and I know what I'm getting. I must say I'm glad I took a chance(thanks Priceline). The service was great. Keith (great guy) gave me a spectacular/perfect room (I'm secretly hoping to get the same room on my next visit) in the corner on the 11th floor - room 1102 (I think). It had a great view of Jackson Square, perfect location. 10 minute walk to Bourbon St, 12 minutes to the House of Blues - and I walk slow. Very quiet hotel with a comfortable bed and a great assortment of cable channels. I didn't visit the restaurant that was on the ground floor as there were many restaurants and eateries on our travels. I will definitely be back.

We returned here for our 30th anniversary after having visited for a professional meeting 3 years earlier. Chaz, the weekend Manager, went all out to make it a special weekend. We will definitely consider staying here again.

The Blake Hotel is conveniently located on the St. Charles line. Our room looked out over Lafayette Square where they held a free concert one night. Close enough to Bourbon Street but far enough from the frenzy. We went for Jazz Fest and it was easy to get around. Staff was very helpful and friendly.

The staff at the Blake really ups the quality! It is a generic conference hotel that needs some updating. There is 1 fantastic elevator and one that takes forever. Our check in process was lovely and everyone working front desk was great. The location is really fantastic so if not planning to spend loads of time, it's a great spot in New Orleans.

Great place to be for the parades as it along one of the routes.The safe in our room did not work.Also some of the plugs were loose and did not work.The exercise room has some equipment that didn't work,there was nothing there to wipe the equipment down after working out and the complimetary fruit was old and getting shriveled.The employees at the desk were not very helpful or friendly.We realized that it was a busy time but that is no excuse for not giving good customer service.The manager Chaz was friendly and helpful.When we checked out the bill was confusing and Carlos was not very helpful in resolving it.

The rooms were neat and tidy, however our shower made an awful squeaking/squealing noise when it ran, and there was a component of it that dripped continuously. The furnishing could use an update as well.

Did the job, nothing fancy, really dated decor, wished the rooms were bigger, wished the bathrooms weren't as dated and small as they were. Staff were AMAZING! Very friendly, welcoming, kind, and attentive. Perfect location, could walk many places, and the trolley was right outside the hotel.

I loved our trip here to New Orleans thanks to the Blake Hotel. I booked a trip with about 100 guests and their staff was ever so helpful all along the way. With this many people, I thought this trip might have been a nightmare, but the Blake employees made this trip perfect. The hotel is well within walking distance to anywhere you need to be. Our rooms were incredibly spacious and we couldn't have asked for anything more.

Nice Hotel. Only downside was that beds were not very comfortable. No fluffy pillows, no comforter at all- nothing to sink into after a long day of touring or dancing! Otherwise, great prices even during festivals.

The location is the greatest thing about this hotel. I also loved the restaurant there. However, the room was not that spacious and the bed wasn't that comfy. The bathroom was very small. I also wished mirrors were in the room and not just the bathroom. I probably wouldn't make this as my first choice to stay here.