Blake Hotel New Orleans, BW Premier Collection, New Orleans

We had an opportunity to stay at the Blake Hotel for one night in early December to attend the 2022 Children's Hospital Christmas parade. I am a local so for years I have tried to find the ideal location to participate in the Mardi Gras festivities in comfort.  The Blake Hotel is one of the best ways to participate in Mardi Gras.  They offer Mardi stand tickets which are wonderful for viewing the parade.  Stand tickets can be as low as $25.00 and as expensive as $145.00 depending on the popularity of the parade.  I would definitely think about staying as a guest at the hotel and purchasing stand tickets because you will have access to your room during the parades which make for a very comfortable stay.  You can also purchase balcony access passes as well.  The balcony tickets are more expensive however, food, open premium bar, and restrooms will be provided on Saturday, February 18th, Sunday, February 19th, and Tuesday, February 21 so I would highly suggest this option if you want to enjoy Mardi Gras, love food and drinks and also value your comfort. Our stay for the Christmas parade was exceptional!  We arrived early however, it was very early so we simply waited in the lobby until the front desk clerk sent a text to let me know I could check into the hotel room. I appreciated the friendly service and the early check in.  We were able to enjoy the parade, music in Lafayette Square after the parade, ride on the Bike Taxi, walk to lunch and return to the comfort of our hotel room.  I definitely enjoyed my night.  The staff was extremely polite upon checkout and I had to let them know how much I enjoyed my stay as a local.  If you are in search of having a fabulous time during Mardi Gras don't hesitate about staying at the Blake Hotel.  It makes for one of the best ways to enjoy Mardi Gras.  The parades pass directly in front of the hotel, the location is close to the French Quarter, and there are numerous restaurants in the vicinity.  As they say in New Orleans….”Laissez les bon temps rouler” or simply said “Let the Good Times Roll for Mardi Gras 2023!” Thanks for another wonderful stay!

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you very much for the outstanding 5-star review of our hotel. We appreciate that you took the time to write about your experience. We are delighted to know that you enjoyed everything we have to offer. We hope to continue to give you the service that you deserve. Come see us again on your next visit to New Orleans.

This hotel is in a great location but desperately needs remodeling. The furniture and curtains are old and outdated. The windows are horrible with film on them that you can barely see outside. This hotel appears to be unclean. The key's barely work in order to get in your room, multiple people was complaining about their room keys not working. The staff was pleasant and provided great customer service, but the employer/hotel owners must do better. This hotel is not worth its price at this time perhaps in the future when remodeled and renovated. The Cafe downstairs was excellent with great food, prices and staff.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. I'm glad you enjoyed our great location, wonderful staff, and the Cafe'. I'll be sure to share your delightful compliments with them. I'm sure it will brighten their day. I am sorry to hear you experienced issues with your keys and your room wasn't up to our usual standards. Please accept our deepest apologies. I'll be certain our team follows up in your former room to ensure the next guest has a great experience. We are currently updating our key system and we are in the planning phase of updating the hotel. Kindly contact me on your next visit and I will ensure your room is immaculate. Natasha Assistant General Manager

The room was filthy. All of it. Sheets, towels, window, even the phone. The curtain rod in the bathroom was bent so the shower curtain drifted to the center and made the shower drafty. There was a hole where the vent was in the bathroom ceiling.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I was very disappointed to read of your experience during your stay with us. What you described is not the lodging experience we want for any guests. We pride ourselves in providing exceptional service and clean rooms and we fell short during your stay. Please except my sincere apology. I assure you that all of the issues you described will have been addressed with my staff. We hope you allow us another opportunity to host you during your next visit to New Orleans. I trust the measures taken will greatly improve on your next visit and experience with us. Natasha Assistant General Manager

The ladies at the front desk were wonderful! Melissa, the manager, was very accommodating and friendly. We had an issue with the booking agent paying the hotel but Melissa handled the situation and took care of the problems. Rooms were nice and spacious. Right by the a St Charles streetcar stop and just a few blocks from Canal St. I have no idea why anyone would rate this hotel anything other than a 5. It's not a 5 star hotel but it is definitely not at all bad like some of the reviews say. Thank you all for a great stay!

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guests! I'm so pleased you enjoyed your stay with us, and appreciate your lovely review. It sounds like you really had the best possible New Orleans experience, and we're so thrilled to have played a part in it. Thank you for your kind words, we hope to see you back for another visit soon!

1) When I arrived, the tub in my room had 2 inches of black water with white film on top. I asked to change rooms and they said they will send up maintenance instead. The maintenance man jiggled the drain until it went down and said it must have been an air pocket. So now with a dirty empty tub I asked to get housekeeping to clean the tub. He said they are not working at the time and left. I called again to ask for a different room and they said they couldn't do that. 2) I also was charged $44/day for valet parking because they do not have any parking. I tried to cancel the remainder of the trip and they said it is non refundable. 3) Monday I called from my room to get my car from the Valet and it was there within 5 minutes of me getting to the lobby. Tuesday the same thing. Wednesday it took 45 minutes and I was late for work. Thursday I called from my room and the person at the front desk said I cannot request my car unless I am in the lobby. Most Best Westerns have complimentary coffee, but this one charges you $2.60 for one small size coffee. Right next door is French Truck Coffee which doesn't open until 7am, but you should go there instead, they have better coffee and the small is $0.30 cheaper than Best Western. There is one called Best Western Plus French quarter that has a parking lot. They charge you $17/day and you don't have to wait for a Valet. Also, the staff is much more friendly and helpful and not only complimentary coffee but breakfast too. GO THERE NOT HERE!!!

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking time to review my hotel. Our hotel consistently strives to provide the most authentic New Orleans experience our guests have always imagined by offering the highest level of customer service possible. I apologize for the housekeeping and maintenance issues. I will make sure these are addressed with each member of the departments. We do have coffee in all the rooms. I do apologize if this was not provided to you. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back.

Stayed here for a couple of days, the rooms are small and amenities are limited. For the same price you can probably find a better option. The staff were kind and nice but not a fan of the property. The rooms are small if you have a two queen set up, the bathroom shower didn't work well in our room, and i had to call front desk because I heard water dripping from the ceiling and they said it was for the AC? Overall I wasn't happy with the property and I am certain you can find a place where I'm the amenities are updated and the beds are comfortable.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for your candid feedback, we appreciate your review. We are sorry to hear you did not have a good stay with us, and we are disappointed to learn that our room was missing several key pieces. Our front desk staff is available 24/7 to assist with any issue you may experience. We apologize for any inconvenience this mishap caused you during your stay, and we sincerely hope you will allow us to make this right on a return visit to NOLA. I can be reached at (504) 522-9000 if you would like to discuss this further. Again, thank you for taking the time to tell us about your experience.

I was in New Orleans for a conference and stayed at the Blake Hotel for 4 nights. The location is great and near enough to walk to various sites, restaurants, and a grocery store. The hotel is older so the carpet and walls are a bit worn but it's a safe hotel and clean. My room was clean and everything was in working order. I liked the option that if you wanted your room cleaned, you had to ask. I also liked that the room had a microwave, refrigerator, and coffee maker. Do be aware that many of the rooms face St. Charles Avenue and you can hear the trolley go by. If you're a light sleeper, it might bother you. Also be aware that you cannot have a late check-out on the weekends. I was happy with my room and I got a good price. I would stay again.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking the time out of your busy schedule to post a great review on TripAdvisor. We know you have plenty of options in the Downtown area and we thank you for choosing us! We will share your review with the team. WE hope to see you again soon. Thank you again!

Great location with access to food and stores around the corner. Quiet and far enough away from chaos but so close that a quick walk got you right in the mix of the fun. Staff was friendly and helpful. Everywhere was clean.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you or your most recent trip to our hotel, Mr. Leslie. We appreciate that you took the time to write about your experience and the service provided to you by our team. Please tell your friends and family about your stay and come back to visit very soon.

This hotel was decent for what we paid. Definitely not the cleanest feel. The floors were really scuffed, our vanity mirror was rusted. There was water damage in the desk area. The windows aren't the cleanest. However, as a twenty-something who is looking for a mid hotel to save some money it gets the job done. The bed is comfy, the staff is nice, the location is good. Overall would I recommend it if you're looking for all the bells and whistles, no. It's a solid place for the price.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for your recent review on your stay at our hotel. Please accept our sincere apologies for the inconvenience you experienced as we continue to work to upgrade the hotel and improve your future guest experiences. We hope you will reconsider giving us another try after the renovations. Thanks for being our guest, and we hope you have a wonderful day.

We stayed here for 6 nights in October during the Crescent City Blues and BBQ fest. Given that the fest was right next door, the location was excellent for us. The location and price was excellent. The staff was also very nice. The bed was comfortable. Unfortunately that is where the compliments end. The room was dingy. The couch was dirty and old as was all of the furniture. (We had a suite). Windows were dirty. The carpet needed cleaning. The heat did not work correctly. There was only one elevator that went to the top floor which is where they placed us so a round trip took 20 minutes and was usually very crowded. The elevator was also shared with the cleaning staff which added to the wait and crowd. Our next door neighbors decided to party LOUDLY at midnight. Room cleaning was optional and towel service prompted a tip.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for staying with us Mr. Robert. I do apologize that we missed some aspects of your stay with us. I will make sure housekeeping and maintenance follow up with these issues. We hope you visit us again.

Loud vibration / rattle in the room. Reported after first night but hotel never addressed it. There were long black hairs in the sink and bathtub indicating to me that it hadn't been cleaned. Pretty gross

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for your recent review on your stay at our hotel. Please accept our sincere apologies for the inconvenience you experienced as we continue to work to upgrade the hotel and improve your future guest experiences. i will make sure everything is addressed with our head of housekeeping so we can address the cleanliness issues. Thanks for being our guest, and we hope you have a wonderful day.

Very tired property. I guess that isn't too uncommon for New Orleans, but disappointing. The nice thing about the hotel was that the people were extremely friendly and helpful. The restaurant (adjoining but independently run) was very decent and not expensive. Good breakfasts. The cons: We were initially assigned and given a key to a room that was already occupied. Embarrassing. Once we got the right room, it was small, stuffy and noisy. There was a dirty washcloth and some long black hairs on the bathroom floor. Throughout our 5 day stay there was frequently no hot water, and when the hot water was turned on full the pipes made a terrible noise. The same happened when any other room nearby took a shower as well. There was a large crack in the wall of the shower/bath. The tub tap was not installed flush with the wall. The paint was cracked and blistering. The pillows were flat rather hard foam. The AC was either off and the room got unbearably airless, or on with a roar that woke me up at night.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you so much for the positive remarks on your most recent stay with us! It's always a pleasure to read about how our associates made a great impact on a guest stay. I will personally make sure all the issues you mentioned are addressed with each department, so going forward we can make your return stay better. Again thank you for your feedback and we hope to see you soon.

Sharnell was amazing! So courteous, patient, knowledge, and accommodating to all of our needs! She has such a delightful personality. Definitely hope to be assisted by her on future visits to The Blake! We definitely enjoyed our stay!

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you very much for the outstanding 5-star review of our hotel. We appreciate that you took the time to write about your experience and the outstanding service provided to you by Sharnell. In addition, please tell your friends about your stay and come back to visit very soon.

While we stayed at the Blake we had a wonderful helpful Desk Clerk her name was Sharnel Johnson she made us feel like family and helped us have a very comfortable experience. We were there three nights and were so glad to see her face every morning. She really knows how to make people feel welcome.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you so much for the positive remarks on your most recent stay with us! It's always a pleasure to read about an associate that has made a great impact on a guest stay. I will personally make sure that Sharnell gets the praises she deserves for making your stay such a memorable one. Again, thank you for your feedback and we hope to see you again soon.

Excellent customer service provided by Sharnell Johnson - Front Desk Agent! She was extremely helpful to my husband and me. Although we are not new to New Orleans regarding visiting, but this was our first experience at the Blake Hotel. She helped us by providing excellent directions to each place we wanted to go. She also calmed my fear of elevators by giving great details on when the elevator was last serviced and the amount of usage on a daily basis. She also gave her personal experience of the elevator and made me feel comfortable enough to ride it alone. She greeted us each day that we were here with a smile and a warm greeting. We will definitely stay again at this hotel and we pray that Ms. Johnson will still be working at the hotel. The Blake Hotel needs to employ more Front Desk Agents with the same personality and knowledge that Ms. Johnson has. It would aid in the continued success of The Blake Hotel for Ms. Johnson to serve in management on how to treat guests. She is truly great and awesome! We will definitely be back!

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking the time out of your busy schedule to post a great review on TripAdvisor. We know you have plenty of options in the Downtown area and we thank you for choosing us! We will share your review with the team to make sure Sharnell and housekeeping are aware of how they impacted your stay in a positive way. Thank you again!

This was probably a great place during its heyday. But when we checked in last week, the place was dirty and old. In our room, we didn't realize that there were still food left over from a previous stay until the following morning! That means the room was thoroughly cleaned. Inside our room, the chair was ripped. The mirror rusted.And to think this was one of their best rooms (King Suite with City View).

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for your review regarding your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Providing our guests with the best hospitality and service has always been our goal and we fell short during during your stay. Please accept my sincerest apologies. The housekeeping staff is currenting addressing every all of your concerns. I hope that I can convince you give our property another chance. Please reach out to me directly and I will personally inspect your room. Natasha Assistant General Manager

I really enjoyed my stay at this hotel. The staff is amazing. Pam and Sharnell were very helpful, professional, and fun. They responded to my every request immediately. This is where I will stay whenever I am in New Orleans!!!

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the wonderful review. I can't wait to share your comments with our staff especially Pam and Sharnell. I know this will make their day. Natasha Assistant General Manager

Not up to my standard expectations. I've stayed places much nicer for way cheaper. I am certain I would never rebook after staying here. Staff seemed unhappy and were not very hospitable and did not bother to even smile. Not exactly what you hope for when flying in from out of towns. Our room did not have working AC which was problematic but I won't bother with those details here. The location was great for New Orleans but everything else was not. Just take it from me and don't!

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking the time to share your feedback from your recent stay. We pride ourselves on providing our guests with clean rooms and excellent customer service. I'm sorry your experience was not up to our usual standards. We have provided your feedback our department managers so that they can work with their teams on addressing the issues your described. We hope you will reconsider giving us another try. It would be a pleasure to welcome you. Natasha Assistant General Manager

Guys, don't think about it, book this hotel. The rooms are great, the cafe downstairs has wonderful food and the staff is stellar!! I had the bestttttt customer service experience with Sharnell @ Blake Hotel in NOLA. From the moment I checked in she greeted me with exceptional grace and such a welcoming spirit. I immediately felt at home, and from then on everyday was more pleasant than the last. Sharnell, and the maintenance man took care of all of our concerns and went above and beyond at every request. She truly made my experience hear at the Blake Hotel from ok to truly wonderful. Best part of my trip was meeting Sharnell! Love her and definately love the Blake hotel as well. Will be back soon! - Iman

I really enjoyed my stay at The Blake Hotel. From the moment I called for information regarding reservations and pricing Jasmine was professional, friendly, and concerned about my well-being. Her smile was heard through the phone. When I arrived Sharnell checked me in, and was very friendly and accommodating. Jasmine was there and the smile that was heard through throw was minimal to her smile and attitude in person. Despite my multiple times needing assistance, Jasmine was always accommodating, patient, and helpful. During my check out Sharnell was pleasant to talk with and helpful. The breakfast at Cafe Square was delicious and price worthy. I would highly recommend staying there on your visit to New Orleans. The price was also very affordable especially considering the location. Great job Ms. Jasmine and Ms. Sharnell. Y'all are the reason I will definitely book again.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for your wonderful review of the Blake and its staff. I can't wait to share your comments with the staff and especially Jasmine and Sharnell. I know your comments will make their day. I hope to see you again soon.

This hotel has so much potential; however due to my husbands medical needs we had to check out the following morning due to no hot water. Let me tell you if it weren't for Sharnell Johnson my husband and l's trip would have been ruined. She should be Manager, because her customer service is exceptional.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this matter to my attention. We set high standards for ourselves, and we are sorry to hear this was not met during your visit. Sharnell is a very valuable part of our team. It's wonderful to know that she made your trip memorable. My staff is currently working to resolve the issue. We hope you will give us another change in the near future. Natasha Assistant General Manager

this was our first time in New Orleans and my first time at The Blake Hotel and by far was the worse experience. No hot water Ask for room service never received any!! The best thing this hotel has going for them is SHARNELL! very nice pleasant accommodating and informative. she tried her very best to make our trip special as she can!! Sharnell Thank you for trying to make our trip as memorable as you can!!! we wish you nothing but the best!!!

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking the time to review the Blake Hotel. We truly value the opinions of our guests and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission and I am happy to read that sharnell made your trip special. I am glad the service provided to you by the front desk staff went well. I hope you give us another try!

This was the worst hotel stay I have ever had out of hundreds of experiences. I stayed 2 nights in late July and was unable to get hot water to shower in my room. The management apologized and offered that I had the option of traveling to a “sister hotel” to shower which they never honored. They continued to suggest they were working on it, but I never observed any plumbing trucks or technicians during my stay. I asked how they were able to operate a restaurant without hot water and never received a response. They suggested that I didn't deserve hot water since my hotel registration was done through a third party platform. Trust me they're having hotel employees and management to submit hundreds of favorable reviews to dupe unsuspecting potential lodgers. They never indicated any willingness to refund my money or to offer me a discounted stay in the future. I've never had a more disappointing hotel experience in my 66 years—ever. Stay here at your own risk. Stanton

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I am truly sorry that your stay did not live up to your expectations, as it is always our goal to give our guests the best possible time in our hotel, and our beautiful city. We make real effort to ensure we're always providing accurate information, description of our services, and are always available for questions or help through multiple channels. We are currently working on the problem you described in your review. We sincerely appreciate your feedback and want to provide you with superior service in all aspects of your stay. We hope you return to the Blake Hotel so that we may provide you with the excellent all-around service we know you deserve.

No carts to help with luggage - they could not even locate one on the property. There was NO HOT WATER and a leak in the bathroom that I had to listen to all night log. I have a 2 week long reservation and instead stayed one night and stayed at an amazing hotel a block down for $15 more a night. I would not recommend this to anyone - they should be emabarassed

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking the time to provide us with feedback in regard to your most recent stay. I do apologize for any issues experienced during your stay. We are currently in the process of updating our hotel, we do hope you give us another chance in the future.

The hôtel was very beautiful. However, I arrived July 21, 2022- July 24, 2022 and during my entire stay there was NO HOT WATER! We called maintenance to assist the problème. He said he would return and he never came back.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking time to review my hotel. I apologize for the lack of hot water you experienced during your stay with us. We are currently working to completely remedy the problem. Thanks again for your feedback.

First night in the room was very pleasing because I was barely in it. When I came in for the night, I noticed the shower control was broken. Maintenance came to repair it but the hot water was not working. I was advised the boiler needed to be reset. Then the next night I noticed the cable TV only allowed me to watch one channel. When I took my last shower there the hot water still did not work. So for my 2 nights there, I took 2 cold showers and nothing to watch. The manager tried to accommodate me, but I still was unhappy about my experience.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking the time to provide us with feedback in regard to your most recent stay. I do apologize for any issues experienced during your stay. Please be patient with us as we continue to update our property to the fullest of standards. We hope you give us a second chance in the future.

They don`t have hot water, 6 nights in this place and I was only able to have 3 hot showers that would last not more than 15mins, so if you have 2 people to take a shower better hurry. On another note AC are terrible, bedrooms are very smelly, bathroom needs a better cleaning. Now the Fitness center, if rains know you will have a waterfall in the fitness center, a lot of water came down from the ceiling while rain outside. No "do not disturb sign" was available, I had to ask. Do not stay in this place. Management was helpful but there is so much they can do when the issue is structure.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking the time to review the Blake Hotel. We truly value the opinions of our guests, and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. The housekeeping staff is currently addressing the cleanliness issue of the hotel, and we're currently working with our maintenance team to correct the issues you described. We are happy that management at least was helpful, and the staff was helpful as well. We hope to see you again in the future and you give us a second chance to make your stay perfect.

Stayed at the Blake Hotel in N.O.,LA. Had a great time. Shout Out to Sharnell Johnson who made our 5 night stay incredible. You are truly a Diamond. Thank you for your superior service. Patricia Wing Green Delaware

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
We greatly appreciate your taking the time to share this delightful feedback. Our hotel consistently strives to provide the best experience our guests have always imagined by offering the highest level of customer service possible. We are excited to share your inspiring comments with the team, especially Sharnell. Please visit again soon.

Wonderful experience from check in to check out. Friendly, courteous and helpful staff. Spacious CLEAN room. The guest areas of the hotel were immaculate. Beautiful restaurant in the lobby was perfect.

Perfect location for where I needed to be. Restaurant downstairs was fabulous. Loved the avocado toast and shrimp and grits for breakfast. Staff outstanding. Rooms were nice and spacious and my coworker and I were comfortable for our three nights. My bed was good, hers was lumpy. Bring own hair dryer and conditioner.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing us with feedback regarding your most recent stay. We hope to see you on your next visit to Nola!

Such a wonderful experience! The staff was incredible! A very special thank you to Sharnell for going above and beyond. She was friendly, informative, and professional. A huge asset to the company… I was very nervous about visiting NOLA during Essence Fest out of fear of getting bad service, but this was NOT the case here. The room was spacious and the restaurant in the lobby had amazing food. I didn't want to leave.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for your wonderful review of the Blake Hotel and its staff. I can't wait to share your comments with the staff and especially Sharnell. I know your comments will make her day. I hope to see you again soon.

Great location, parked my car and didn't need it for anything. Public transportation was easily accessible. Front desk manager was super friendly. Cleanness of the hotel could have been a lot better. The rooms need to be deep cleaned.

Second time staying at the Blake. Each time was a wonderful experience.The staff was super kind especially the front desk person Sharnell. The location is central to all of Nola's cultural amenities. Excellent location for walking and viewing beautiful museums and taking part in all the great dining experiences.

Horrible experience. No hot water and there was no attempt to fix the problem. A bottle of room temp water was hotter than the water in the shower. Paper thin walls. Could hear every conversation and definitely every door slam ad if they were in the same room as us. The towels were so rough it scratched us. Rooms are not kept up and maintenance is needed. Actually im not confident the rooms are cleaned well because we found a letter to a past customer. And ice machine didnt work on our floor. But, the front desk employees are sweet and very nice. So at least the hotel has that going for them.

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the feedback. Please accept our apologies about the concerns that you experience in you room. We will be looking into these concerns and discussing with the appropriate departments. We hope to get a second chance and host you again in the future. Melissa Miller-Front Desk Manager

We were stuck upstairs because the elevator was broke we found a stair case that led us any other guests to the bottom floor only to find a sign that said Alarm will sound if opened, myself and other guests tried calling the hotel, only to immediately be put on hold, after multiple attempts trying to contact the front desk, we pushed the door open no Alarm sounded, we all walk around to front desk only to be told that they were busy, and couldn't help us at that moment, I ask to speak to a manager and was told She would be in on Monday this is Saturday, nothing they can do! Terrible customer service would not recommend this property at all!!!

Melissa Miller, Guest Services / Front Office at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I was very disappointed to read of your experience during your stay with us. Please accept my sincere apology. As the new Front Office Manager for this property, I assure you that all of these issues from the plumbing, painting of guestrooms to the elevator are being addressed. Again, our sincerest apology for your inconvenience. We hope you will allow us another opportunity to host you during your next visit to New Orleans, we will be sure to find a quiet room for you. It would be a pleasure to welcome you back.

Rooms were very clean and hotel is located in a convenient area. I felt safe in this area as we did a lot of walking. Restaurants were close by and we were able to walk to a few. Bar was not open and that was a disappointment.

Upon checking into my room I found a shower with no curtain & hairs everywhere. Dirty bed sheets. Tv didn't turn on. Dirty bathroom floor. And rude staff. When I asked for another room, they moved me to another floor. Upon entering that room, I found bed sheets with make up stains on them. They looked fresh like the sheets hadn't been washed at all.

The hotel staff were friendly at check-in. Has a nice cafe attached to the property. Very convenient location! But you basically get what you pay for. The building and rooms are very old. Cracked ceiling, rusty and unclean bathroom, overall not the nicest place. However, it wasn't bad for the price.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
We appreciate your feedback. We strive each and every day for guest satisfaction. We are currently doing some renovations, so we hope to see you again on your next trip to New Orleans. :)

We paid 430 plus tax ended up being 530 for 2 nights! The room was very small for basically 275 a night, the view was alright. No shower curtain. When we tried to ad a night they told us it would be 186 but we needed to talk to a manager but he would leave a note and we'd be fine and when we went to talk to a manager to confirm it was added the day staff told us it would be 280 plus tax. And they didn't know why we were told different. Listen to the reviews it definitely does smell like mold or dirty mop water in the lobby. Hotel lobby and halls are always muggy. Staff takes forever to work the desk and always has an attitude on their face definitely not welcoming at all.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear 418Nathaniels, Thank you for sharing a review of your recent stay with us. We appreciate your feedback, and I am very sorry to hear of your disappointing stay. The miscommunication issues with our services and fees, the unprofessional behavior of our team and the housekeeping issues you encountered. I have shared your feedback with my team to ensure this concerns do not happen to future guest. Hope you give us another chance to show how we can shine.

We stayed here four nights. The location is close to the French Quarter without being noisy. The room was comfortable, if a bit dated. Unfortunately, the front desk staff had a horrible attitude. They were not rude per se, but you could feel the barely suppressed eye roll when we had to ask for anything. And ask we did, the keys to our room stopped working every day. Every. single. day. In addition, we asked for additional towels and trash removal multiple times, and service was never provided.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
We appreciate your feedback. We strive each and every day for guest satisfaction. I will personally look into this matter. We are currently doing some renovations, so we hope to see you again on your next trip to New Orleans. :)

My cardkey broke twice. The lobby smelled like mold. The AC unit broke and my room was 78 degrees and humid. The AC system refrigeration line broke on the roof and flooded the hotel lobby with pink coolant. The staff didn't communicate effectively or take responsibility or show any empathy. They evacuated us to another hotel without any real explanation or offer of credit. The restaurant was mediocre to bad. Stay away from this hotel!

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Donnieyo, First, I want to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are very sorry that you felt our employees showed no empathy towards the situation, we were trying our best to not interrupt your vacation and moved you right away to a sister property with no incidents. However, I am happy to hear that Gary, our front office manager, acted and refunded you right away. Please accept our sincere apologies for the inconvenience you experienced as we continue to work to re-imagine the hotel and improve your guest experience.

Hotel is very old and has an odor about it. Check in was fine. Room was ok but every door, drawer, closet will not shut properly. Door lock only works if you pull up on the handle. This would have been nice to know. Curtains very old and worn. A/C worked, bed ok and bathroom clean. Overall okay but can do better.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
We appreciate your feedback. We are working hard every day to correct the mentioned issues. We hope you would consider us again on your next trip to New Orleans. :)

After getting up at 3am to fly to New Orleans, was checked-in by very friendly and professional Sharnell, who even offered me my room immediately without having to wait and/or pay for being early. This way could have rested, but worked right away. Now grabbing a coffee downstairs... check-in, room, etc. Perfect. Thanks.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
We appreciate your feedback. Sharnell always goes above and beyond for our guests. I will personally recognize her for her outstanding customer service. We look forward to seeing you again on your next trip to New Orleans. :)

This hotel was in a good location. We were near the water. We were also within walking distance of the Casinos. The hotel could use an update to some of the furniture. Few pieces were pretty worn. The onsite restaurant is convenient and okay.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
We appreciate your feedback. We look forward to seeing you again on your next trip to New Orleans. :)

We had a blast in New Orleans and this hotel was so convenient to the French QUarter! Far enough to get away from the noise and craziness but close enough to walk. The room was spacious and clean and the best part was Sharnell at the front desk!! She took great care of us! Always friendly and accommodating, great restaurant recommendations, and always smiling!!! She was truly great!! Thanks for a great experience!!!

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you so much for the outstanding review. Sharnell does a wonderful job with assisting our guests. I will personally recognize her for her excellent customer service. We look forward to seeing you again on your next trip to New Orleans. :)

The front desk and service staff was really nice, but my room was pretty gross and I know that's not something they have much control over, so I don't fault them at all for that. I also get that Covid has hurt hotel staffing but dang... I wasn't thrilled with the room I got, even after being moved from one of the rooms that faces the adjacent buildings, with windows that look out toward that, and have basically zero view, other than a concrete wall. Moldy shower ceilings, a big hairball on the floor, a rattly AC unit (which they amazingly fixed on request, hence props to the maintenance team), but all that plus peeling window tint making for sadly bad views of what is actually a pretty nice surrounding, this place is just long overdue for a rehab. The elevator was super slow too. The bones are good, it has potential, but it needs some love. The price was WAY too high for this level of accommodation as it's outfitted, as of the date of this review.

Jamie Hansen, Owner at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

The best place to stay in New Orleans. Everything is in walking distance. The view is incredible, rooms are clean, stuff is friendly, service is great and the restaurant.... breakfast, lunch, dinner. Good food, fair price!

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you so much for the outstanding review. It was our pleasure having you stay with us. We hope to see you again on your next trip to New Orleans. :)

This place is extremely overpriced given the amenities and cleanliness of the rooms provided. It was clear that the window on my room had been broken before and repatched together. The carpet was sticky and gross. The bedsheets were also not clean and my hands got sticky if I touched the bottom sides of them. The safe in the room was not working. The room definitely felt more of a motel-style quality than a $200/night hotel room in NOLA. The wait to just order food once you have sat down in the restaurant was way too long. The only redeeming quality is the friendliness of the front desk staff.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for leaving your feedback. We are working very hard to correct the mentioned issues daily. We are very sorry your stay did not goes as planned. We hope you'd give us another chance on your next trip to New Orleans.

Don't be fooled by the pictures on the website or the cleanliness of the lobby! When we arrived, our room was poorly lit, smelled like weed, and was dirty. You couldn't see out the window because it was shattered on the outside. The air conditioning vent above the beds was caked in black dust/mold, and every time the air kicked on, dust pieces were thrown out onto the beds. Attempts to sweep them off resulted in black smears across the sheets. We left immediately.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thankyou for being our guest.

The front desk clerks were more worried about their conversation than greeting and checking us in. They just went through the motions and told me where to sign. They didn't give us the type of room we booked. They didn't give us enough towels/wash clothes.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest.

We were in town for the Final Four games. On our second night the A/C broke for the entire hotel. Our room was registering at 86 degrees. Instead of handling the problem, management did not speak with the guests and left the front desk staff with no guidance other than “this is non-refundable,” “please feel free to take a water on the house,” and “try turning the thermostat on and then off (?!?).” The front desk staff was lovely but were clearly out of their depth and had no authority. Eventually enough guests got creative and suggested we be rebooked at sister properties. All the while, though, the Blake was continuing to take new reservations knowing they had a broken A/C system. There was no reimbursement offered for the one night of no air conditioning or the cost to transport ourselves to a new hotel but at that point I was just happy to have a room. I was also aware that with no managers willing to show his or her faces to the throngs of upset guests, we were unlikely to receive any type of compensation and should just be happy to have a new room elsewhere (in a markedly less convenient location).

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest.

Had a wonderful stay at the Blake Hotel...noticed several times an employee named Sharnell was so efficient. She was so kind and helpful . Witnessed her handle several guests with grace while by herself.. Very impressed with her. But every employee we ran into were pretty right on! Thanks for our stay!

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you so much for the wonderful review. Sharnell is a great asset to our front office team and I will personally recognize her for her excellent customer service. :)

Nice hotel near Canal Street, Business District, Streer Car and Superdome. Staff was friendly and helpful. Restaurant food was good, but their hours were confusing. We had a room overlooking Lafayette Square.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the excellent review. We hope to see you again on your next trip to New Orleans! :)

Room was extremely small. There was a terrible ordor like mildew or something. Bathroom tub had a huge crack in it and just looked dirty, like it hadn't been cleanes in months. Overall experience,, I would never stay here again.

AC did not work in room when we checked in. We reported it It was not fixed in over 24 hours. Our room was 84 degrees on a Sunday afternoon and no member of management was available to answer questions despite the AC being out in the entire hotel. The poor girl at the front desk tried to help , but noone in management would answer her calls. She eventually moved us to a sister hotel where we got the last and worst room in the hotel. During the whole ridiculous process we were not offered any compensation or refund on our $500/night room for all of our trouble. Noone from Blake management ever contacted us. They are clearly incompetent and don't care in the least about customer satisfaction.. A big negative to our New Orleans experience on Final Four weekend. .

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Mr. Hoffman, I have replied to you directly via e-mail. Again, I am so sorry for your experience, and if you would like to speak further, you can reach me at the hotel.

We booked a room at the Blake Hotel for the NCAA Tournament Weekend. It was incredibly expensive, but we understand the nature of demand pricing. We arrived to find there was no housekeeping (not disclosed at any point during booking). Our room smelled of cigar smoke. There was a stain on the bedspread. It was sickeningly hot, and no adjustment to the thermostat changed that. Neither the sink nor the tub drained. But we put up with it. On our second night April 2, we came home to a room registering at 78 degrees. It was literally unbearable. It only dipped to 76 degrees by morning (see attached photo). In the middle of the night, someone knocked on our door. We were afraid and wanted to lock it from the inside; come to find, the safety lock was broken off at the hinges. Upon inspection we realized someone had previously broken the lock and clearly broken into the room, given the broken door jam. There was literally blood splatter on the outside of the lock. This made us feel incredibly unsafe. There was no restricted entry to the building nor the rooms (no key access at elevators or stairwell). We were literally terrified to stay there - for our safety and the security of our belongings. With the broken lock, the horrific and unprofessional conditions, and the absolute lack of service or accountability, we packed our things and moved down the street to the Lafayette Hotel, at GREAT additional cost. We did not ask for a refund for the 2 nights we'd stayed, we simply asked to be released from the final 3 nights of our booking given the awful conditions. Your staff refused. For nearly $500/night, we expected a SAFE, clean, HVAC-comfortable accommodation. We didn't expect anything 5 star, but the complete lack of basic security and the unbearable lack of sanitation and temperature control made this unacceptable of ANY room rate, much less $500/night.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I am truly sorry for the experience you had, and the impression you got of our hotel. I am eager to address the specific items you mentioned, but since I do not have your name or contact information, I will ask that you reach out to me at the hotel when you're able. I will address a few concerns here. On our website, since March of 2020, we have had the following notice: "Limited housekeeping service during your stay but we are glad to refresh and replace amenities upon your request." We also have a sign at our front desk with this info as well. Most hotels these days are not providing daily service, first due to Covid concerns, and lately due to labor and staffing shortages. We do apologize, and hope that our industry recovers so that are able to provide daily service again. We had an outage with our AC unit last Sunday. While we immediately contacted our AC maintenance and repair company, since it was a Sunday evening it did take a few hours for someone to arrive on property. We were happy that we were able to have the repair done so quickly, as we do understand how important AC is here in NOLA, and apologize for the inconvenience. We had our entire management team report to property immediately to help our guests, and I'm sorry if we did not catch you during that time. Our team takes safety and security very seriously, and I feel both proud of our policies and procedures, and lucky, that we have not had any incidents regarding guest safety since I started at this property over a year ago. We have a single point of entry, and our entrance locks with access only to guest and employee keys. During big events and busy times, we often unlock the doors to prevent congestion in the doorway, and this is always done only when our desk and lobby are fully staffed with a clear line of sight to the door. I am sorry that we missed replacing the security latch in your room... these are often broken when guests use them to prop open the door to make a quick trip to an ice machine or a neighboring room when travelling with a group. No rooms have been broken in to. No red stains or splatters have been found, though the popularity of the red Hurricane cocktail is bane of hotel carpets and bedding in NOLA, and I would certainly investigate more closely if I had any information to find what room you were in during your stay. The Final Four event was the largest our city has seen in several years, and was always booked as a full deposit, non refundable reservation. However, I would be happy to issue credit for your un-used nights, and I apologize that we did not do a better job of addressing your concerns throughout your stay and correcting any issues right away. I do hope that you'll contact me at the hotel so that I can follow up with my team with some specific information. Thank you for your feedback, hope to hear from you soon.

Be aware that this hotel will not clean your room during your stay. Windows were muddy, so your city view will likely be obstructed. They will add a 23.00 charge to your room at check in. If you complain, they will take the charge off, but after you check out, they will put the 23.00 charge back on your bill. Pretty sly, huh?

After we checked in we were told that there was Zero room service. Get your own towels, soap and toilet paper from the front desk. The front desk staff was courteous - not their fault The room looked nothing like the pictures.

Sharnell, was the reason this hotel was top notch. The hotel is in need of major renovations. I will say however, the staff was incredible. The restaurant although not affiliated with the hotel was an excellent addition. The location could not have been better, if you are cruising, this is a great location to stay, walkable to all the great tourist places (Bourbon Street, River Walk, French Quarter etc.) Then a very short uber ride to the pier, (you could walk but we chose not to because of our luggage). We stayed in a King Suite which was absolutely amazing views and space. I will say again, this hotel need a multi million dollar reno.

Ryan Knight, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you so much for leaving your review. Sharnell is great at customer service and I will personally recognize her for her outstanding customer service skills. It was our pleasure having you as our guest.

The staff and the location of the hotel are the best things about this property. It is really in need of a major renovation. Painting, new furnishings, replacing carpet and plumbing repair are needed. The mattress was so uncomfortable. It actually sagged into the middle.

Ryan Knight, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you so much for leaving your review. It was our pleasure having you as out guest.

Room smelled horrible, stains all over carpet, sheets and shower curtain. Refrigerator with a solids block of ice and door wouldn't close. Cabinet the refrigerator is in was falling apart, found dirty shirt in closet. Hair all over the bathroom, sink disgustingly dirty. Looks like they haven't cleaned the air vents in years if ever. Probably more that I am not thinking about.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and providing your feedback. I'm so sorry to hear that you were checked in to a room that was clearly not ready for a new guest, and will follow up with our team to find out why that happened, and ensure it does not happen again. If you'd like to talk more about your stay, or would consider us for a future trip, please feel free to contact me at the hotel directly any time.

We had a great time visiting New Orleans!! The hotel is in the heart of the city which makes parking difficult if you arrive after the parking garage closes but they have valet and they make everything very easy for guests. The hotel staff was really nice and greeted us sincerely as we entered the hotel. The rooms were clean and well stocked. The size of the room isn't huge because of the age of the hotel but there was a small fridge and microwave in the room along with a nice work station. We would stay here again given the opportunity

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks for the outstanding review! We are so happy to hear our staff took great care of you during your stay. We hope to see you again on your next trip to New Orleans.

My stay was amazing! They sold my room because I didn't book fast enough, they ended up working out everything got my room back (the same room) and even got a discount!!!!! Shanell and Gary are the best!! And Ms. Kim!! Thank you all so much..

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you so much for the outstanding review! Our team is committed to customer satisfaction & we are so glad we got everything worked out for you. We will also recognize, Sharnell, Gary & Kim for their excellent customer service. See you next time you're in New Orleans! :)

My husband and I stayed here for two nights and it was fabulous! We stayed on the top floor and had a great view, Bria was so kind to us checking in and making sure we loved our room! I was nervous to be on the top floor but it was great! This was the perfect location for us. It was within walking distance to everything we wanted to go to and it was far enough away from the party scene that it wasn't loud at night. Perfect place for a couple!

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks so much for the excellent review. We will make sure Bria is recognized for her outstanding customer service. We hope to see you again on your next trip to New Orleans! :)

Hotel is nice. Hoping housekeeping takes pride and a little more time in doing jobs. Hotel is in a great location. Cafe was awesome! Receptionist were awesome! Valet parking was awesome too! I love visiting NOLA!!!

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks for leaving your feedback. We hope to see you again on your next trip to New Orleans! :)

We visited New Orleans the first week of March of ‘22 and Sharnell took extra care of us, she was amazing! She was genuinely interested in helping us find things to do in the city…. She took the time to ask us every time she saw us if everything was ok with our stay…. She really made us feel special…. Thank you! Thank you! Thank you! Definitely booking again!

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks so much for the positive feedback. We are working hard every day to give our guests the very best experience. We will recognize Sharnell for her excellent customer service. We hope to see you again on your next trip to New Orleans! :)

Room was never cleaned. Food left in drawers, hair in bathroom, bed linens were dirty, USB ports didn't work, walls were dirty. It was the worst hotel we've ever stayed in. Would not recommend at all.

Jamie Hansen, Owner at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We went to The Blake Hotel to celebrate Mardi Gras and experience the parades. I was greeted with smiling faces and very accommodating attitudes. At the front desk Jazz and Destiny handled all of our business with charm and expertise. Gary and Ryan were extremely helpful with all of our needs and they all made us feel very welcome. I must recommend coming here for Mardi Gras! They will take care if yall the Nawlins way!

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks so much for the outstanding review. It was our pleasure assisting you guys. We are looking forward to seeing you again next time you're in New Orleans. :)

The younger crew was nice to us. The older women specifically manager was very rude. Telling us to keep a wristband on all weekend and if we take a shower and it gets wet it will be $40 to replace. Rooms were muggy and outdated. Convenient location to main areas; bourbon/canal streets. No hot water in showers at all during the day. Parking was building behind hotel so that was convenient. Definitely not worth $350 a night but I guess we had to pay for Mardi Gras festivities. 6/10 stars.

Jamie Hansen, Owner at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

My complaint is with the front desk staff and manager Gary Tranhan of front desk staff. My adult daughter and I were given a red armband on Friday, 2/18/22, and were told to put our name on the paper that we received them and we would show the front door person the red band to come back into the hotel during the parade to use the bathroom if needed. Ok, fine. Then Saturday, 2/19/22, we leave to watch the parades again so we stopped at the front desk and asked for another armband. This is when the problem started. The front desk three ladies said we were supposed to keep up with the original red band given the day before and the only way they would let us back into our hotel we had already paid in full for a four-day stay is to pay another $40.00 to replace the armband. I said we would not pay any additional money to come back into a hotel we already paid in full to stay for four days. The front desk staff continued to tell us then we would not be let back in and they continued to look at us like this was our problem and they had no intention of solving it unless we paid additional money to replace the armbands. . I asked for them to make a copy of the paper we put our names on when we originally received the armband and we could show that at the door and was told they would not. This conversation took place over a 15 min period. I then asked for the manager who is Gary and we explained we were not aware we were supposed to keep up with the armband for the entire period we were there. We had already removed them and they were thrown out with the trash by the cleaning service. Gary told us that the replacement fee was stated on the paper we had put our name on, as if, that was that and we should have not let them get thrown out. He and the staff were actually getting on to us for not keeping up with the bands. Again, the manager said we would have to pay additional money to get back into the hotel. He refused to give a copy of the paper we put our names on when we originally received the armband. This is when things got escalated into a loud yelling scene between my adult daughter and the manager Gary. The yelling began when Gary was not trying to resolve the issue when clearly the armbands' only purpose was to keep the non-hotel guests from coming into the hotel to use the bathroom during the parade time. Gary said twice he was not going to give a copy of the paper and we had to pay the money to get another armband. We had asked for a copy of the paper or proof we were hotel guests in a very calm manner prior to any yelling or dropping the F-bomb. Gary was very rude and insisted my daughter was the one who escalated the matter. My daughter didn't start to escalate her voice until both the front desk ladies and manager both refused to solve the issue and kept saying we would have to pay money to get another band if we wanted back into the hotel. NOW REMEMBER WE WERE GUESTS OF THIS HOTEL AND HAD ALREADY PAID IN FULL FOR A FOUR-DAY STAY. So, they wanted us to pay to get back into our hotel. Gary and the front desk ladies continued to look at us as this was our problem. After a continued heated yelling scene Gary finally made a copy of the paper that had our names on it and we continued with our day. It is a shame we were treated as if this was our problem. Yes, we did not keep up with the original armband, but that is not the way to solve a problem of guests of the hotel when the bands' sole purpose was just to prove we were guests of the hotel. Geeze, just give us a copy of our paid receipt we paid to stay at the hotel and be done with it. Gary and the front desk staff had to make a bigger issue of this than it needed to be. Voices would not have been raised if they just knew how to solve the matter. They all need customer service training and especially need to remember, we were their guest of the hotel. This experience alone is the reason we will never stay at that hotel again and will also contact corporate Best Western. After all that when we came back to the hotel that night, the front door person wasn't even checking who was coming in or out of the hotel.

Jamie Hansen, Owner at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

This hotel is in a great location, streetcar right outside, walking distance to the warehouse district, French quarter and waterfront. Front desk staff is amazing! Room was clean, nice hot showers. Great view from the 10th floor. And with the restaurant downstairs food was easy to come by when too tired from walking around.

We stayed 3 nights the first weekend of carnival/Mardi Gras season. The hotel is on the parade route so that was fantastic. The room was nice, bed comfortable & the view was great. But the staff really makes this place the best! Ryan, assistant GM I think, was so accommodating & friendly. Scott, maintenance/all around guy, was incredible. Kim, Gary & the rest of the staff were great! They made it feel like we were staying with friends!

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks so much for the outstanding review. It was our pleasure having you stay with us. We are looking forward to seeing you again on your next trip to New Orleans. :)

I stayed at this property during Mardi Gas, which is a very busy time. However, the staff went out of their way to give us individualized attention. One of the members of my party was severely intellectually disabled. Shamika in security and Ms Kim is housekeeping kept a very close watch over us. I noticed that they made it a point to treat all of the disabled people with the greatest respect. They encouraged them to enjoy themselves and have fun but safely. Then when I had a concern about my account, Ms. Sharnell addressed it immediately in a kind, professional manner. Even the man selling wristbands and maintenance man were really nice and attentive us. I also had an awesome view of the parades from my window.

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks so much for leaving your review. It's always great to hear wonderful experiences our guests have while staying with us. Our staff strives for guest satisfaction each and every day! We hope to see you again on your next trip to New Orleans! :)

First off, the 2 ladies at front desk were nice and not the problem. The elevator is slow and multitasks the floors to stop on. Our morning showers were cold, even my other friends staying at the hotel, and we all had children. Checked out at 10:55am and requested valet, took almost an hour, and the driver was speeding and swerving when he shot past the hotel. We demanded he stop and get out, and when we got in we notice a quarter tank of gas lower than we left the previous day, and smoke odor which leads us to believe he went joy riding in our vehicle.

Jamie Hansen, Owner at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

I stayed at the hotel for 4 days recently and had a horrible experience. The hotel was gross and staff were unhelpful. There was a giant red carpet stain, multiple cracks in the walls and ceiling and all the photos were crooked. The alarm clock went off every 5 minutes starting as soon as we arrived until we unplugged it and the bathroom doesn't even have a fan or steady water pressure. Most of the furniture was broken and leaning and there is no control for temperature. I found bugs by the last day and still they didn't address it. I completed the survey to explain many problems and they sent a generic response over a week later. The response didn't even acknowledge my concerns. It just said they use all results to better experiences. You would think they would at least address that I had multiple experiences in their hotel that were very negative. I will never stay here again. The only pro of this hotel is its location but it isn't worth the filth you live in.

Jamie Hansen, Owner at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

I stayed here and the room was bot vacuumed efficiently. There were crumbs and dirt along the baseboards. There was also a car that was broken into and it belonged to a guest. There was no security to walk the premises. It was scary because my car was just 2 down from theirs. Overall, for the price, I would not stay here again.

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks for leaving your feedback. I will be looking into the cleanliness you mentioned, but unfortunately, we are not responsible for vehicles that don't use the valet service. Street parking is parking at your own risk. We do have security on weekends when we are at our busiest, but we are hoping to extend that to everyday. :)

No hot water in our room for both days despite letting the front desk know after day 1. Maintenance guy came by and said ‘yeah this is our worst offending room for hot water'. Hotel is half empty so why place us in the worst room?! Front desk didn't seem to care and were mostly just chatting. They also just let homeless people from the street walk in to the hotel without word. Lifts were very dated as was the hotel in general. As a paying guest it didn't feel particular safe as a result or even looked after very well. On the plus side he bed was nice and big and it was quiet. The heating worked well too. Unlikely to stay again and would probably recommend to others as somewhere to avoid.

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
We are very sorry to hear your stay was less than perfect. I will look into this situation and make the appropriate corrections. If you would like to speak with me about your experience, please feel free to contact me

The room was very dim. Not sexy dim but creepy dim. Water pressure was non existent as well as the hot water. Maintenance can to assess the situation and stated all 9 floors share one water tank. So we were forced to shower in cool water without pressure.

Ryan Boudreaux, Innkeeper at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thanks for leaving your feedback. I will personally address this with my team. We hope to see you again on your next trip to New Orleans.

From my first conversation with Sharnell, I knew this is an establishment that will meet my needs. Gary is doing an amazing job with the front desk. I am looking forward to continuing my stay. The room is clean and welcoming, the staff is professional, fun, and friendly. Blake Hotel is a gem in New Orleans. Did I mention they let me check in early? Can't get much better than this. Thanks Blake Hotel.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! It's wonderful to hear that you had such a great experience with your stay, and we appreciate your excellent review. Gary and Sharnell are both such valuable assets to our team, and I will be sure they are recognized for their outstanding service. We feel very lucky to have such amazing people on Team Blake, and so grateful to have guests like you! We all hope to see you back for another visit soon.

The hotel needs to be updated. Entrance door to hotel was missing the handle and the room need work. The window in our room was cracked and the tint on it was peeled couldn't even see out. Very small as well.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. We are working on several big projects to update and elevate our property, and hope you'll return for another visit in the future to see our refreshed hotel.

Other than the handle missing on the front door. The lobby was well put together. I don't mind out-dated hotel rooms, but I do mind cleanliness and this room was not clean...The sheets looked dingy and there was hair on the bathroom floor. I recommend that housekeeping pay a little more attention to details when cleaning.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. We appreciate your feedback, and will share it with our team to ensure we're catching every detail. We hope you'll return for another visit in the future.

When I arrived i parked my car out front, nice safe location. Easy access. Upon entry immediately greeted by the beautiful SHARNELL (wow shes a keeper).She checked me in! Smooth process,super knowledgeable

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! We're delighted you enjoyed your stay, and truly appreciate your excellent review. Sharnell is certainly an asset to our team, and I'll be sure to pass on your compliments to her. We all hope you'll be back for another visit soon!

The rooms are very small, and there is no hotel free parking. The fact that the hotel didn't provide free parking for there guests is just unheard of to me. I wish I could get a refund or have the hotel pay my parking ticket.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. I apologize that your stay was affected by the parking situation in downtown NOLA. Unfortunately, we simply do not have a parking lot on our property. We offer our guests valet service through a very dependable third party, and there are several lots and garages in the area that are available at low rates, but very little complimentary parking in such an urban area. We hope you enjoyed your time in the city, and that you'll consider us for a future stay.

Terrible experience, dated room, unclean sheets, heater not working during cold season, had to switch to another room in middle of night...should be rated below 2 star hotel. No worth value in comparison to hotels available in the area.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I'm so sorry to hear that you experienced these issues during your stay. I'm not aware of any issues with our heating system, and will follow up with my team and check your former room to ensure everything is in order. We work hard to provide our guests with a clean and comfortable stay with friendly service, and I apologize that we did not meet your expectations or our own standards. If you would like to talk more about your experience, I would love to hear from you at the hotel to get more details and continue improving and elevating our property and service. Thank you for your feedback.

My stay here was comfortable and relaxing. I drove from Texas and was very tired. The front desk agent,Sharnell helped me and I was to get some rest which must needed. On top that the room was super clean and spacious.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! We're delighted you enjoyed your stay with us, and truly appreciate your excellent review. I'll be sure to pass on your kind words to Sharnell, we feel very lucky to have her on Team Blake, working hard each day to give our guests a wonderful experience. Stefanie, we all hope to see you back in NOLA again soon!

There is no parking available at this facility. We had to park at a nearby garage on the opposite side of the hotel and walk outside and around the building to get to the hotel lobby. We had to pay $30 per night for the parking.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. While we feel so fortunate to have a location right in the heart of the city with easy access to everything for our guests, it does mean that parking can be a challenge. While we offer a valet service for our guests to make things easy, we are glad you were able to find a self parking lot nearby that was suitable. Thank you for taking the time to leave us your feedback, we hope that you'll be back for another visit soon!

I booked through bluegreen vacation and while being told I was staying at the marquee we were out here. While the front desk staff was helpful we can to come down to the desk anytime we needed something as they did not have anyone to bring anything up. We stayed four days and a maid never came in once. The beds made a horrible sound any time you moved. It was $137 to park for three nights. While the location was good it was certainly not worth the money

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I apologize for any confusion with your reservation, but am glad you ended up staying with us. Since Covid impacted our industry, we have suspended daily housekeeping service, instead keeping our team supplied with any and all linens and amenities to be available upon request. This helps us keep our services consistent with the limited staff we are all dealing with these days, as well as helps to prevent the spread of any germs as much as possible. The safety and comfort of our guests is always our priority, as well as keeping our hard working team safe. We appreciate you taking the time to provide your feedback, and hope that you'll consider us for a stay in the future.

The BW Blake Hotel was an excellent choice for a little night out in New Orleans. The building is dated, but is clean and decorated well. I was so impressed with Ms. Kim at the front desk. She had helpful information about parking and the surrounding area, and made me feel like an extra special guest. I was so pleased when I had breakfast in the restaurant that is attached. I had a real homemade biscuit and the best sausage I have ever had. The waitstaff was equally attentive as the front desk staff. This hotel is such a bargain. I will definitely be visiting again.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! We're so pleased to hear that you enjoyed your stay with us. We feel lucky to have such a wonderful group of people on our team, working hard to improve and elevate our hotel and services, and your feedback lets us know we're on the right track! I'll be sure Kim is recognized for her outstanding service, she is certainly a favorite of guests and staff alike! Thank you for taking the time to leave this excellent review, and we look forward to seeing you on your next visit!

Find a new hotel. Staff seemed friendly but that's literally the only thing it has going for it. Smelt like gas. My non smoking room smelt like cigarettes. If I had stayed at motel 6 it would have been cheaper but better quality

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I'm so sorry to hear that your experience with us did not match the service and standard that we aim to provide to every guest. Our hotel is entirely non-smoking, and it's so unfortunate that another guest did not follow that policy and caused such an issue. We will certainly follow up with our security and management team to ensure we're catching any future rule-breakers more quickly to avoid this issue. We are working on several major projects now to improve and elevate our hotel and service, and hope you'll consider us for a future stay and allow us to provide the wonderful stay that is our standard.

The staff was very friendly and helpful, but the hotel was very dirty and run down. I didn't want to touch anything because of the grime on it. I felt like everything was falling apart. There Reataurant on site was very delicious and priced reasonably.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and providing your feedback. While I'm grateful for your kind words on our friendly team, I am of course disappointed to hear that your stay had such issues. We are working on several projects to improve and elevate our hotel and rooms, with new beds in our rooms just completed, and more updates and upgrades on the way. I apologize that your stay did not meet our standards, and hope that you'll consider us in the future so that we can provide an excellent stay.

The BW Blake Hotel was a great option for us, midway between the Quarter and the Garden District. The staff was attentive and the hotel, while obviously built in the 1980's or so has aged well and is kept in good repair and lovely decor. Sharnell helped me with a question when I called before we even arrived, and then I was happy to find her at the Front Desk when we checked in, and she managed to find us an available room when we got to the hotel long before technical check in time (rather than us having to leave bags in the car or with a concierge). We agreed that we will likely revisit the Blake upon our next trip to New Orleans.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm delighted you hear you enjoyed your stay with us, and appreciate your excellent review and kind words on our hotel and team. I'll be sure Sharnell is recognized for her outstanding service at the desk, and we all hope to see you back for another visit soon!

We checked in to our room and there was dirty sheets and they had us come get clean sheets and make the bed. Then the next morning our dirty sheets were still at our front door. They have not returned my call after Ryan Baudreaux said he would refund us. We checked it to another hotel. Not one manager has returned my calls.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. I just received your information today, and have responded with an update receipt showing the refund you requested. I apologize that you encountered these issues during your stay, and will follow up with our team to ensure this does not happen again. I hope you'll consider us for a future stay and allow us to provide the excellent service we aim to provide each guest.

Our experience with Sharnell (front desk receptionist) was absolutely amazing!! She made sure that she attended to our every needs and even our questions! Although this isn't my first time in New Orleans, it was my first time here at The Blake! I can't wait to return, thank you for the experience Sharnell!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm so glad you enjoyed your stay with us, and appreciate you taking the time to leave us such a great review. We feel very lucky to have such wonderful people as Sharnell working hard each day to give our guests the best possible stay, and I'll be sure she is recognized for her warm and friendly service. We would be happy to be your NOLA home, and hope you'll be back for another visit soon!

Just an amazing place and Sharnell was professional, courteous, efficient, and charming. The accommodations were extremely pleasant, clean, and of high quality. Will definitely make this place my go to hotel every time I got back home. Thank you!!!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! We are delighted you enjoyed your stay with us, and are so grateful for your excellent review. Our team is working hard each day to elevate and improve our hotel and services, and along with so many projects, we are lucky to have such great team members like Sharnell. I'll be sure she is recognized for her outstanding service, and we all hope to see you back for another visit soon.

Security knock the door at 9 am when I was sleeping, just to ask if I going to make the check out. No cleaned the room. Security staff smoking electronic cigar in the elevator. No breakfast. No parking lot

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. I'm so sorry to hear about the issues you encountered during your stay, and will address this immediately with our security providers. We are happy to offer security as a benefit to our team and guests to ensure a safe and comfortable environment for everyone, and it is disappointing to hear that one of their team was not upholding the standards of the Blake. I hope that you'll consider us for a future visit, we would love to welcome you back to New Orleans.

SHARNELL, she is one of the best employees there! She helped me over the phone MULTIPLE TIMES, the front desk, she's AMAZING. Love this stay! The rooms were clean, the employees were available on call. Recommend!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! We're so glad you enjoyed your stay with us, and truly appreciate your excellent review and kind words on our clean rooms and great service. I'll be sure Sharnell is recognized for her outstanding service at the desk, and we all hope to see you back for another visit soon!

Do not stay here! To say the place is filthy is an understatement. Every appliance either broken or missing. The place hasnt seen a vacuum in years. Floors, counter space and bedding covered in filth.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. I'm so sorry to hear you had such a disappointing stay with us. I'm not aware of any rooms with broken or missing appliances, and certainly want to look in to the issues you encountered. We are working each day to give our guests the best possible stay, and your feedback is very concerning. Please contact us at the hotel directly so that we can investigate any issues and ensure they are corrected, and I would love to follow up with you to see if we can take some steps to make this right.

We checked out and transferred hotels. The room was filthy as if they simply pulled up the sheets after the last guests and let us into the room. The staff completely lacked follow through on a new room request as well as getting us the originally booked room.

Jamie Hansen, Owner at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Very very very dirty rooms. They haven't been vacuumed this century. The ladies come through and change the sheets after each guest—THAT IS IT. Hair and finger prints on the mirrors, doors, floors from the previous guests. Nasty indeed. But Sharnell at the front desk was so pleasant that you almost hate to complain. Very nice lady, very nasty hotel. And the front door handle was broken off. Ghetto.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and providing your feedback. I'm so sorry to hear about the issues you encountered in your room. We are thoroughly cleaning and disinfecting each room completely between guests, but it sounds like your room was not ready. I will investigate to find where we dropped the ball, as we want each and every guest to have a clean, safe, and welcoming room. Thank you for your kind words to Sharnell, I'll be sure to pass on your compliments. I hope you'll consider us for a stay in the future.

I travel a lot as a tour guide, so I have stayed in MANY hotels around the world. I normally have a group with me. To save money on this solo trip and stay within my budget, I decided to try a hostel. BIG mistake! My first night there was horrific and they would not refund the 2nd night. Distraught, I stopped by the Blake Hotel, and the front desk team could not have been kinder and more compassionate. Thanks to Kim, Rebecca, and Sharnell, i got a beautiful cozy room for my last night in New Orleans. Worth every penny! Plus, I had a delicious dinner at thé restaurant — fried green tomatoes with shrimp. With much gratitude to the fine women (angels) at the Front desk of the Blake, my first trip to NOLA turned out great! They even found me an affordable taxi driver—Trey's Transport—to get to the airport. May they be blessed!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm so glad we were able to help during a difficult time, and absolutely delighted that you enjoyed your stay with us. We're lucky to have a great group of people on our team, and it is truly our pleasure to have "come to the rescue!" We all hope you'll return for another visit soon!

Kim and Canary made our stay special-friendly and accommodating. I was concerned about storing luggage-a lot of luggage-and Kim handled it. Canary made checking in a warm, welcoming experience. People really do make the difference.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! We're delighted you enjoyed your stay, and appreciate your excellent review. We feel very fortunate to have such a great team at the hotel, working hard to give our guests the best possible experience, and I will be sure to pass on your compliments. We hope to see you back for another visit soon!

Broken internet for 4 nights and no one helped. Never come, no one helped! Very disappointing! Had to write a long letter to complain but no one replied so far, Best western don't value their clients any more!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. I apologize that we were experiencing an outage of our internet service, we remained in daily contact with our service provider through the outage, and while we were able to get partial service restored quickly, our service provider was unable to fully resolve the issue until they had some equipment delivered. I've not received any letter, but if you'd like to reach me, you can call the hotel directly or send an e-mail to rebecca.potts@blakehotelneworleans.com. We would love to do anything we can to make things right, and have you consider us for a future stay in NOLA.

The hotel was fantastic. Very clean rooms and lobby. The staff is incredibly positive and joyful to deal with. I would absolutely stay at this hotel anytime I I am in the New Orleans area. Definitely worth the stay and the price was incredible. Right off of St. Charles and within walking distance from many restaurants that know how to treat guests. Unlike the tyrant who owns the “restaurant” connected to the hotel

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm so glad you enjoyed your stay, and appreciate your compliments to our clean hotel and happy team. We've got a great group of people working together to give our guests the best possible experience, and I'll be sure to pass your kind words on to them. I apologize for any issues you experienced in our connected restaurant, we normally hear wonderful things from our guests on both their service and food, so I'll be sure to follow up on that for you. Thank you for providing your valuable feedback, we hope to see you back for another visit soon!

We loved our short stay here. The front desk people were very friendly. The room was excellent in size, décor, and cleanliness. We would stay here again when in New Orleans. We stayed at Best Westerns across the US during our vacation and this property is at the tops. Short walk or drive to everything too.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guests! It's wonderful to hear you enjoyed your stay with us so much, and we truly appreciate your excellent review. We feel very fortunate to have such a great location to share with our guests, and our greatest asset will always be the fantastic team we have, working hard each day to give our guests the absolute best experience. I'll be sure to share your compliments, and we all hope to see you back for another visit!

Kim Williams Was was an amazing worker. Very helpful & nice. The hotel was also neat & comfortable. I would definitely recommend. Ryan Boudreaux was also helpful at the front desk. Robert was helpful as well.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! Our greatest strength is our fabulous team, and we're lucky to have Kim, Ryan, and Robert working hard each day to give our guests the best possible. I truly appreciate your kind words and excellent review, and will be sure to pass on your compliments to the team. We all hope to see you back for another visit soon!

I would like to thank Ms. Kim Williams and the rest of the staff for making me and our team of Macro Emergency Fuel team welcome through the storm Ida thank you... I would rather stay in no other place than the Blake Hotel any time in New Orleans.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! We're so happy to have hosted your group, and grateful for the service you've provided our city while we recover from Hurricane Ida. After such a devastating storm, it's amazing that New Orleans has already re-opened not only critical services, but restaurants, bars, and entertainment venues, and it is all thanks to the hard work of your team and the many others who responded so quickly. Thank you for your hard work, and thank you for being our guest at the Blake. We look forward to seeing you again for a more leisurely stay!

The staff was friendly and helpful. Alexis was very friendly and accommodating. She made sure I had everything I needed and answered any questions that I have . I didn't know about the reward program and she made sure I got all my points for my stays . I come here every time I come to town

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! We're delighted you enjoyed your stay, and appreciate you taking the time to leave us such an excellent review. Alexis is truly a valued member of our team, and we feel so lucky to have her at our front desk! I'll be sure to pass on your compliments, and we all hope to see you back for another visit soon!

The website shows nice average size rooms, in truth they are the size of a large walk in closet. They also advertise a free breakfast, there is none. Even with Covid, the other Best Westerns we stayed at offered a bag breakfast. The valet only parking is outrageous at $47.00 dollars before adding a tip. It took twenty minutes just to get the key cards because the clerk had to restart the coding machines twice to get them to work. My father placed a wake up call request which never came. Overall, a big disappointment for a supposed three star hotel. I've had a better experience at Motel 6.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. I apologize for any confusion with your booking... our website is up to date with pictures of our current available rooms, and we do not have any food and beverage on site and have never offered a free breakfast. I'm sorry that your stay fell short of your expectations, and hope that you'll consider us for a future stay in NOLA.

The staff at The Blake made this a wonderful experience. Although we did encounter some minor maintenance issues, they were handled professionally and to our satisfaction. The location was a little further from the French Quarter than we anticipated; but, directly on the St. Charles and Canal Street trolley lines. Don't miss breakfast at the hotel! Our food and service were wonderful and offered at a reasonable cost. Overall a good choice.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm delighted you enjoyed your stay, and truly appreciate your great review and compliments to our team. It's no secret that our city and industry are struggling due to the pandemic, but we're so lucky to have a wonderful team of people working hard each day to constantly improve our hotel and service. I'll be sure to pass on your kind words, and we all hope you'll be back for another visit soon.

I enjoyed my one night stay at the Blake Hotel. It is very easy to get to. The bathroom was super clean. This is what I look for when staying at hotels. Staff was very nice. When we got there the room we were given smelled smoky. My husband went to the front desk and they immediately changed our room. They have a cute restaurant right there in the hotel which makes it easy to get something to eat.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! It's wonderful to hear that you enjoyed your stay with us, and we're so grateful for your excellent review! We are working hard each day to provide a great experience for our guests, and I'll be sure to pass on your compliments to our team. We hope to see you back in NOLA for another visit soon!

Best Western should be ashamed and embarrassed to put their name on this hotel. It was just completely trash. The check in process was a nightmare and took forever, the two junkies in front of us couldn't figure out how to get their debit card working to pay for one night. The lobby smelled of weed, the room was dirty and looked like it hadn't been cleaned since before covid. It smelled like cigarettes, weed, and rancid meat, the bathroom has something growing in the toilet and multiple peoples' hairs all over the bathroom, the sheets has yellow greasy stains on them, the desk, headboard and night stands had greasy films on them. We checked in and checked out, cancelling the remaining part of our trip.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I'm so very sorry to hear about such a negative experience at our hotel. We are working hard to improve our hotel and services, and I would like to learn more about your stay. This feedback isn't consistant with what we're seeing here at the hotel or our recent guest reviews, so I would like to investigate and solve any issues as soon as possible. Please don't hesitate to contact the hotel directly if you'd like to speak more about your stay.

The parking garage that we used is across the street, the Pan American Life Center on Poydras. Parking is $25 a day instead of valet parking with the hotel for $39.90. The garage has an App to pay for parking. The hotel is in a central location to walk around the French Quarter... if you're traveling during the summer months, keep water and stay hydrated. It may not seem far as you begin to walk, but the heat makes a difference. Connected to the Parking Garage is a Starbucks and Smoothie shop. The corner room that we stayed in was nice and cold. Will definitely stay here again.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I delighted you enjoyed your stay, and appreciate you taking the time to leave a great review and share some travel tips. Summer in NOLA is definitely hot, and our favorite way to cool off is a breezy streetcar ride, just outside our main entrance! We look forward to seeing you on your next visit.

The entire location smells like a sewer line had busted. Maintenance is sorely lacking. Water pressure and hot water was horrible. No housekeeping had been done in four days in the hallway or in any of the other rooms near us.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. As we re-build our team post-Covid, and adjust to the latest health and safety mandates by our city, we are still providing housekeeping service every 3rd day of your stay, with amenities available any time upon request. We've not had any plumbing or sewer issues, but I'll be sure to investigate with our team to find what issue you may have encountered during your stay. If you'd like to share more about your experience, please feel free to contact me at the hotel any time.

Building very old, smelly, dirty, paint chipping, hair in tub, one elevator, and ROACHES!!!!! Staff nonchalant about the roaches and acknowledged this fact. Would never stay again. Needs to be renovated or torn down!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I apologize for any issues you encountered during your stay. I'll address your comments with our team to find your former room and address these complaints. Our building has 2 elevators, and we are in the middle of several projects to refresh and elevate our rooms and hotel spaces. I'm sorry that your stay was not up to your (or our) standard, and hope that you'll consider reaching out when you're ready to plan your next trip to NOLA.

The hotel entrance itself was great as well the online pictures but once we got to our room it was absolutely a totally different scene it was very filthy. We had to go and purchase items to clean the room. We even found empty liquor bottles under the bed, an extremely sticky/dirty window, there were long strands of hair on the bed sheets. I only saw two housekeepers (a older black lady and a older black gentleman) cleaning the lobby only our whole stay. Parking sucks, prepare to pay $49 to park or valet. I heard they remodeled the hotel but only the lobby area the room was up to standards our hotel room #804 was really outdated. Our experience was not a good one so needless to say that we absolutely will not be staying at Blake Hotel again.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing your valuable feedback. I apologize for the issues you encountered during your stay, and will address your comments with our team. We have a wonderful group of people working hard each day to give our guests the best possible experience, and I hope you'll consider reaching out when planning your next trip to NOLA.

The only negative thing I can say is that I was not offered my bonus points for welcome gift for being a diamond member. Other then that, the stay was great! Internet was fast and easy to connect too, within walking distance of the French quarter, canal, and all the attractions of New Orleans

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm delighted you enjoyed your stay with us, and am so grateful you took the time to leave us a wonderful review. I apologize we didn't communicate better at check in, but we did get your bonus points issued to your rewards account. Thank you for choosing us at the Blake, we hope to see you back for another visit soon!

My boyfriend and I booked a king size room for one night, July 1st-2nd, 2021. The room was HORRIBLE. They obviously did NOT clean the room before our arrival. There was trash(fake rose petals, empty mini alcohol bottles, and food wrappers) on the side of the bed. The sheets were not clean. When asked about it they said (during a pandemic ) they clean rooms every THREE days. The hotel is very outdated and has a strange moth-ball like smell. Little stuff like the plugs being upside down, bathtub/sink not being cleaned, dingy furniture, and a dirty office chair in room was the LEAST disturbing thing. I had my ipad in my room and somehow it ends up in the managers office. The staff showed little concern about my item being some how being misplaced and didn't give me an explanation as to how it ended up there. 0/10 stars. I advise anyone who reads this to NEVER book this hotel. Pictures below.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your valuable feedback. I apologize for the issues you encountered during your stay. Each guest room should be sanitized and spotless for check in, and it sounds like there was a major error. I'm so sorry for the negative experience, I hope you'll consider us for a stay in the future.

DO NOT STAY HERE! There are 3 hotels across the street, STAY THERE! The only good things about this hotel is the location, a working microwave & an iron that doesn't stain your clothes. All of the pictures are photoshopped because the actual room is dingy/dark AF! Only the lobby/1st floor area is bright & looks like the pictures promoted. >THIS IS NOT OWNED BY BEST WESTERN so don't be tricked, they're a privately run hotel. >Staff: gave no proper greeting or appreciation during stay, not welcoming & the afternoon guy is slow. >Guests: I saw people come in this hotel with blankets & bags of clothing like they live there >It's Promise: "industry leading cleaning experience", I saw no one wiping down anything in the hotel to keep things sanitized. I saw 1 housekeeper and lobby attendance for my entire stay of 4 nights, they're not cleaning ANYTHING. They're also promoting "housekeeping provided daily" we were told, after inquiring about a Do Not Disturb sign, they only clean rooms on the 3rd day. On the 3rd day no one had cleaned my room & when I called to inquire they said "your room isn't on the list". Housekeeping supervisor offered clean towels & cleaning the next morning, both were pointless offers. Mind you someone was next door cleaning a room & neither the housekeeping manager nor lobby attendant knew who that person was TF! >Room: After checking in I saw the room was nothing like the pictures & asked to be moved to another updated room. The first room (7th fl) was also small and cramped for a room that was supposed to fit 4 people comfortably. The second (2 queen size bed) room (5th fl) had more space though the desk blocked the refrigerator so I had to put the chair in the closet to get a clear path. >The TV was not connected & ready for guests arrival. >The iron board was horribly stained and there were no outlets next to the beds. >There is no password to the free wifi which means anyone close enough to the hotel can use it & slow up/hack guests usage/information. >Bed: not firm, made squeaking noise, headboard is positioned under the air conditioner >Bathroom: stain in tub, rusted toilet, loose door knob, shower only gave hot water, piece from ceiling above shower was left on the side of the tub (something could've crawled through the hole) sink was clogged & cracked, paint on walls were peeling. >Damages: door to cabinet w/ refrigerator & microwave was off the hinge

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing your feedback. We are working hard to improve our hotel and service, and hope that you'll consider us for a future stay in NOLA.

Don't stay here. Roach infestation. The staff is aware of it and blame everything and everyone (Lake Charles evacuees, COVID, inability to clean, lack of staff). For $105 a night plus another $50 for parking (have to valet) I expected better and the infestation should have been disclosed upon checking so the customer can make an informed decision. I will never recommend this hotel.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing your feedback. We are working hard to improve our hotel and service, and hope that you'll consider us for a future stay in NOLA.

Lack of parking in front of hotel for guests to check in. Poor customer service. Called property to obtain parking instructions only to have the phone ring well over 20 times before hanging up to call again. The entire property smelled of smoke odor. Room was old and dated and bathroom tile had mold and stained grout. I was scared to walk into the shower which was dirty and the shower head had not been cleaned so the water coming out was going in different directions other than down on my person. Front desk employees aren't knowledgeable or helpful. Pictures on their website are not indicative of the property. Don't be fooled. Avoid this place at all cost. Spend the extra money on a better property.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing your feedback. We are working hard to improve our hotel and service, and hope that you'll consider us for a future stay in NOLA.

I love the Blake hotel Ms.Kim was so helpful as well as Mr Drew they were very helpful and kind. The hotel it self was a beautiful experience to stay. It made me have to get another room. I love the Blake hotel thanks guys

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I so glad you enjoyed your stay, and truly appreciate your compliments to Kim and Drew. Both are such wonderful assets to our hotel and our guests, and I'll be sure they are recognized for their outstanding service. We would love to see you back for another visit soon!

We had a lovely visit here this week. When we first arrived there was an issue in our room with the ac and they quickly got us moved into another room where everything was functional. Gary at the front desk was an amazing help and always greeted us by name and with a smile. This man deserves a raise. We had no issues with the room cleanliness or decor, all was fine. The hotel is older but remodeled and we enjoyed our visit. The Cafe downstairs offered many lovely choices and we ate there 3 times. Overall very nice accommodations.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm delighted you enjoyed your stay with us! It's wonderful to hear that Gary took such great care of you, and I will be sure to pass your kind words on to him. We feel so lucky to have him on Team Blake! We are working on several projects now to improve our hotel and expand our services, and hope that you'll be back for another visit soon.

The staff at the front desk were very friendly, check in process was a bit slow but we were killing bugs almost every night we stayed there and the water never got hot just warm enough. Overall wouldn't stay here again due to the cleanliness of the hotel.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. I apologize for the issues you encountered during your stay. We are finally beginning the recovery process after the pandemic, and happy to report that we are making great progress and seeing big improvements already. I hope that you'll consider reaching out when planning your next trip to New Orleans.

Booked 5 nights at The Blake and stayed for only 1. The Room was disgusting. It was obvious that they do not clean on a daily, monthly or even yearly bases. There was build up of months/years of grime. How do they just go about their business charging customers as if they have some kind of standards?? Just terrible. Gary at the front desk was very nice and informative but all else was a horrible experience. Just gross.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing your feedback. We are working hard to improve our hotel and service, and hope that you'll consider us for a future stay in NOLA.

At first arrival I was disappointed. We checked in and as soon as we got the first room, it was a disappointment. Our door was broken and wouldn't open at all. The second room they assigned us in had a mold smell. It smelled like everything was wet and gross. The third room was okay. Their were so many unclean things going on, I was super grossed out at some points

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing your feedback. We are working hard to improve our hotel and service, and hope that you'll consider us for a future stay in NOLA.

I will not be staying at Blake Hotel again. My experience was terrible from the beginning. I was given a room that smelled like cigarettes. I requested a new one. The new room clearly had not been cleaned, there was some trash pieces on the floor. The cleaning staff also never cleaned my room. I called and complained and the man at the front desk gave me such bad excuses, I was so fed up and I just asked him to bring me some clean towels. He said he would, but didn't. I had to call back within an hour for the towels again. That same night some other guests were smoking weed so our whole floor and the elevator smelled like weed. It's in a nice location, but not worth the bad service.

Everything was exceptional. The room the front desk the dining. Close to Everything. Trolley was right there the front desk was knowledgeable and friendly. Kent in the Cafe was absolutely wonderful. Great stay

When you walk in the lobby it looks like you're at a five-star hotel. But the minute you open the door to your room you realize you're not. These rooms are all damp musty there's mold on the ceiling in the bathrooms are Fossetts dripping all night And for some reason they have no linens. I would suggest bringing your own towel and washcloth if you can.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. I'm glad you enjoyed your stay with us, and will be sure to follow up on the issues you encountered. We hope to see you back for another visit soon!

The level of filthiness of this place is disturbing! In my almost 40 years I never seen a hotel this dirty and neglected. Old, stinky, FILTHY. It states “ recently remodel hotel”. The only thing that is remodeled is the first floor lobby area. The carpet that smells like sweat and pee have not been washed in years. Mold in the bathroom, old ceiling leak that no one cares to fix. The list goes on. We checked in late on Thursday night. After switching to 3d room I gave up. It was non-refundable stay , therefore, I could not get any of my money back and my budget did not allow just to forget $510 that we paid for 3 nights. On Friday we went to CVS and bought cleaning supplies to clean the room. Even after that a feeling that something keeps on crawling over me did not leave me at night. Not a single time we saw a cleaning crew! We stayed 3 nights. I had to hunt for coffee and shampoo refills at the front desk. An average gas station has cleaner facilities. Not even mentioning that its still Covid time. Not a single time There were someone disinfecting doors and handles like Marriott or other hotels do. The staff is more interested in watching TV in the back room then doing what they are supposed to do. Just disgusting !

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I'm so sorry to hear about your negative experience. I would love to hear from you directly, as I'm unsure if your stay was at our property. While we have enjoyed several refreshes in the last few years, we do not have any websites advertising a recent remodel. We aim to provide consistently excellent service, and while mistakes and errors can occur, our team is ready to make it right at any time... if a room was reported to be below our standard, we would offer to immediately service the room, and if that was not sufficient or possible at that time, we would be happy to help with alternate accommodations, a refund, or a credit. All amenities are available delivery, or from our fully stocked front desk at any time, and our team is always up front, with no back room or any TV in any employee area. If your stay was indeed at the Blake Hotel on St. Charles Ave in New Orleans, please contact me at the hotel so that I can learn more and address any issues you encountered during your stay.

Best Western hotels are usually always clean and pretty nice so I took a chance on this one. Check in was okay and we got our keys went up to the room and the room literally had NO windows! There are two 6-in wide windows that look out onto a wall and the room is extremely dark and cave-like. I have claustrophobia and could not stay there. We asked for another room with windows and they obliged with a room on the corner with three big windows. But it had one small queen bed for me and my sister. Not enough beds! We went down to the desk again to change rooms when we got into our room which had a dysfunctional door handle, it was dirty and not made up. We went back down and they sent a maid up to clean the room. So I know the room was clean ish but the hallways are dirty. The elevators are dirty and if you look closely in the room against the walls and in the corners, there's a lot of scuzz. On the bright side, Kaysha at the front desk was a gem. None of the problems were her fault and she was very polite during our interactions about the three different rooms. Another bright spot is the French onion soup in the Corner Cafe in the hotel.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. I apologize for the confusion on your first day with us. The room type that you booked provides 2 queen beds and a larger room, but does have narrow windows. While this ensures a cozy and quiet stay, we understand if you'd prefer a different room type with a great view. Our corner suites offer an excellent view with wrap-around windows, and that upgrade was offered, but as you noted, the bedding is not the 2 queen beds, but 1 queen and a pull-out sofa. With the scramble to find the perfect room for your early check-in, we provided a room option that was not ready for check-in, and I'm glad we were able to get it serviced for you right away. I'll be sure to pass on your compliments to Kaysha, she is absolutely a treasure and we're very lucky to have her on our team! I hope that you'll reach out to us when planning your next trip to NOLA.

Reserved 2 rooms, a king and 2 queen room. We went to the king first. First complaint-smelled like death and stinky feet. No big deal, yea, try sleeping in the rotten smell. At night the pot/weed/marijuana smell was so bad, we coughed all night. We took the extra blanket and shoved it under the door to close the inch gap so the smell didn't come in so thick. The mattress was so old it had 2 body indentions from overuse through the years, without being rotated. When you laid down, you sank to the box spring. The mattress also had what appeared to be bug debris/dirt. The coverlet had stains which appeared to to ejaculate fluid. Under the bed was leftover Carmex from a previous guest, among other items. The bathroom had urine stains around the toilet and hair in the tub. When we went to the double room, the door knob was broken. With a little manipulation, we were able to get it right. The double room smelled better but the amount of pubic hair in the bathroom was disgusting. It was embedded in the shower curtain, as well. Another real concern we had was the keys not working. The room key would work then not. When you leave and it works and then come back and the key doesn't work, it seems strange. We were extremely concerned about why the keys worked and then didn't. The female at the front desk was horrible rude. Waiting to get my keys reprogrammed again, she is speaking to people on the phone rudely but then after she hung up, WOW, what she said about the people was horrible. Customer service could use some help. We asked for a late check out and she said for $50 she could make it happen. Would that be in cash, in your pocket?? This hotel is a lesser expensive hotel and there is a reason. Music loud and late, strange people hanging around the halls (we called the front desk about 1 man) smells that made you sick and questionable key functions is a small part of my complaint. STAY AWAY FROM THIS PLACE.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing your feedback. I'm so disappointed to hear that you experienced so many issues during your stay, and will investigate to find why you were checked in to rooms that were clearly not ready for new occupancy. I apologize for the disappointing experience, and if you would like to talk more about your stay and what we can do to make it right, I hope you'll reach out to the hotel directly.

If there was an extremely poor option, this hotel would get it. I just checked out today and it was a horrible experience. There were several issues and all of them were brought to management and I was told this is the way things are right now! And I'm not lying, I took pictures to prove it! 1. I arrived to my room and I noticed that my sheets had some spots on it. So I wanted to call the front desk, but my phone had no cords. I literally just had a phone with no physical line connections. 2. I then stepped into the bathroom as I continued to inspect the room and saw mildew spots on the ceiling over the tub area. 3. I begin to unpack my baby's medication that needs to be kept cool and I noticed the fridge. I had an ounce of excitement until I realized by the end of the night that the fridge does not get cold. Even after attempting to set it to the max temperature. I expressed to management the need for my fridge to be cool and it was explained to me that our fridges don't get cold. 3. I tried my best to get through the first night and predicted that my next two nights will be a little better because housekeeping will come and refresh my room. Sorry I thought that would happen. Housekeeping did not come to my room at all!!!!! Not one time during my stay. ( I was here for 3 nights) Housekeeping did not even come to the floor to pick up the trash or dirty towels from other guests. How sanitary is that during Covid????? When I addressed staff about this concern I was told that employees were told to leave the hallways in that manner with no explanation. Without housekeeping I was without, fresh linen, fresh towels, fresh toiletries( I had to go out and buy my own tissue paper), a smelly room, etc.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. I'm concerned about the issues you reported, and will be investigating with our team to find out what happened. I've been on property every day this week, and was at the front desk this morning for check outs, and did not have any of these issues reported. All rooms were inspected today, and no rooms were found without phone cords. Our fridges do indeed get to normal fridge temperatures. While we wait for the last Covid restrictions to be lifted, we are not providing service to occupied rooms, but we are available with all amenities for delivery at any time. I apologize that your stay was so far beyond our standard, and will follow up to ensure that we're communicating effectively and accurately with all guests.

I am an avid fan of The Blake Hotel. I choose it every time. Best Western should consider focusing on THE BLAKE HOTEL to invest in a complete renovation, simple floor plan changes, certain upscale room enlargements, and adding a rooftop lounge because this hidden gem is located in the middle of some of the fanciest hotels in NewOrleans, included the Ritz-Carlton. It has the potential to be a major competitor, but it currently lacks the luxuries of the neighboring hotels. If Best Western Premier Group doesn't invest quickly, then another hotel chain is going to snatch up this hotel quickly and do renovations, upgrades, provide limousine services for certain guests, and make The Blake Hotel the top hotel in New Orleans, LA.

Very dirty and out dated hotel room. Pictures on website are more than deceiving. The hotel has not been up-kept. While they are not cleaning the rooms during your stay due to Covid you can tell that the standard of cleanliness has been poor before Covid.

There was long strands of hair in drawers. Only saw one person cleaning the whole stay. May have been short staffed. Everyone was very nice. And the location of this hotel is awesome! Right in the middle of everything!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. I'm so glad you enjoyed your stay with us, and apologize that we missed the inside of the drawer in your room. I'll follow up with our team to ensure every detail is being checked, and hope you'll be back to see us again soon!

The staff at the Blake Hotel make the difference. In particular, Kim who worked the front desk treated us and other guests like family. All the other staff are polite and friendly. Clean, comfortable rooms. I want to mention the Hotel restaurant, Cafe on the Square, also. Great meals that rival any of the restaurants in the area for breakfast and lunch. The hotel is located in the middle of the downtown area, within easy walking distance of all the popular tourist attractions.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! It's great to hear that you enjoyed your stay, and I'm absolutely thrilled to hear such warm compliments to our friendly team! I'll be sure Kim is recognized for her outstanding service. We're happy to share our favorite local spot, Cafe at the Square, with our guests, and agree that their menu and service is fantastic. We all hope to see you back for another stay, and another meal, soon!

When we arrived out front of the hotel, they had no carts and no one to help us (we are in our 70s) - it took us several trips to get our hanging clothes, rolling bags and ice chest with water into our room. I was very disappointed by so many things and would never even consider staying here again. There was a kleenex holder in our room, but it did not have a box of tissues in the holder - when I told them this, they gave us a roll of toilet paper and an apology! The vent in our room is situated where the air hits you right in the face all night - we mentioned this and they made an effort but the whole vent needed to be replaced because a previous person had bent/broken the device that controls changing the air flow ...it was just a hit or miss if anyone cared. Some had a great attitude and others, not so much.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. While we are still re-building our team as our city and industry begins the recovery from the pandemic, we are looking forward to expanding our services and amenities to include bell and luggage service. I'll investigate your former room to ensure any issues with the vent have been taken care of, and I'm sorry that we missed it during our inspection. While mistakes can happen anywhere, it's so important that we handle them with empathy and resolution, and I will be sure to share your feedback with our team so that we can continue to grow and improve.

To whom it may concern: I'm an avid United States traveler and usually a Ritz-Carlton Corporate Guest. Although the *Best Western Premier Collection Brand* is still no Ritz-Carlton, I'm still the perfect guest to offer constructive feedback at nearly any hotel. I thoroughly enjoyed my stay here at The Blake Hotel New Orleans in corner Suite #1013 on the 10th floor with 180° city views. The front desk manager, Ryan Boudreaux, is a jewel and is an absolute asset here at The Blake Hotel [An Ascending BW Premier Hotel]; BW Corporate is very lucky to have him here. New Orleans isn't exactly known for its hospitality, as most of the residents here have lived very hard lives with little to show for it; however, Ryan B. is a true gentlemen who possesses excellent hospitality-industry talent. As usual, I now must write CONSTRUCTIVE criticism of the overall property and experience. The Blake Hotel New Orleans actually considers themselves to be “independent, yet somewhat affiliated” with the Best Western Hotel Family. Having said that, this [extremely understaffed] hotel has merely one or two desk attendants who are adequately trained to navigate the BW Computer Platform; it's not easy to get a definite answer or confirmation concerning information related to Best Western Member accounts, especially Business Advantage Diamond accounts. I see a great future for The Blake Hotel, but quick corporate intervention is required to ensure that all desk staff is adequately equipped with the knowledge necessary to provide minimal and/or detailed information concerning BW Loyalty Guidelines. As a Diamond Elite member, I thoroughly inquired, yet was immediately informed, that I would NOT be receiving any complimentary thank-you gift or additional loyalty points while checking-in, no complimentary room upgrade [so I had to pay for the best room out-of-pocket], no early check-in or check-out options [but Ryan made sure that I was taken care of], no direct reservations line, nor any member-only exclusive offers or benefits. Furthermore, this property charges $20 PER NIGHT for SELF PARKING, which is located a FULL BLOCK away. To make matters worse, this property does NOT offer LUGGAGE CARTS [at all] to guests for checking-in/checking-out; can you imagine the fuss this raises in the lobby? As someone who packed 3 suitcases, 4 bags, 12 pairs of shoes, 15+ hanging suit/tuxedos, ect, I found this extremely disturbing and embarrassing as I sweated constantly for HOURS having to unload and load my car a handful at a time. Considering that most of the top-tier properties nearby offer parking ON-SITE, swimming pools, balconies, room top terraces, and a concierge desk, The Blake Hotel CAN ONLY COMPETE with the nearby hotels by offering customers MUCH MORE. If I had known about the pay-to-park ridiculousness, no luggage carts, no concierge level, no pool, and no outdoor area whatsoever, then I would have chosen another hotel outside of the Best Western Family. I could have paid a lot less money for a room at a hotel across from The Blake that offered complimentary parking, rooftop access, extended dining hours, etc. I hope this helps BW corporate tailor The Blake New Orleans to better fit into its BW Premier Collection. Please note, I enjoyed my stay here, and I enjoyed my interaction with the staff. =)

Not offering any housekeeping during covid. Housekeeping won't even empty your trash when you aren't in the room. We had an incident where we needed the linens changed and they wouldn't even change them. They just threw a ball of linen in the room when I say threw I mean threw. It wasn't even folded just threw it in the room and left. I have stayed in a couple of hotels since covid and this hotel's service was TERRIBLE. Certainly not worth how much it cost to stay here. Also every day we had to keep getting our cards reprogrammed because if we didn't we couldn't open the door to our room. The elevator was slow and also the lobby and hallways weren't as clean as you would expect during this pandemic. Location is probably the only plus for this hotel. Close to a lot of restaurants and attractions.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. I apologize for the issues you experienced during your stay. We suspended daily housekeeping service due to Covid to avoid spreading any germs after the rooms have been sanitized for each new guest, but are absolutely still able to collect any trash or linen placed outside the door, and deliver any fresh linens or amenities for our guests as needed. I'm sorry this was communicated to you more clearly at check in, as we certainly want our guests to have everything they need to be comfortable and welcome during their stay. Should you plan a return trip to New Orleans, I hope that you'll consider reaching out to us so that we can provide an excellent Blake Hotel stay.

My room was a king size bed and the city view was amazing. Huge room I was able to relax for three days. Staff was amazing and very accommodating. The restaurant was very convenient and had great drinks. The view sold me I'll be staying again.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm so pleased you enjoyed your stay with us, and appreciate your great review. Our corner suites offer such a beautiful view of the French Quarter and downtown, and we're always delighted to share that special vantage point with our guests. I'll be sure to pass on your compliments to our hotel team and attached restaurant, and we'll look forward to seeing you again on your next visit!

The public areas seemed to be clean. The room was a bit worn. Floors were not clean, particularly in the bathroom. Furnishings were adequate. A/C was loud. No shower pressure (8th floor room). No daily housekeeping (Covid). Concerned about valet service/procedures - saw my car out front, unrequested by me during our 5 days at the hotel. Duty manager shrugged it off - not a big deal. (It is/was a big deal!!!!) Location is great - a couple of easy blocks to Fr. Quarter. We walked up and down Magazine, Royal, Chartres - good food within a block or two.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest. I appreciate you taking the time to provide your feedback, and I'll review this info with our team to ensure we're providing consistent excellent service in all areas. I'm so glad you enjoyed your time in the city, and hope you'll consider us for your next stay.

Let me start by saying that we saw many others in this hotel & they seemed happy. This was not our experience. When we went to our room on the 11th floor, the desk clerk forgot to tell us which elevator actually went to the 11th floor & we had to find the stairs to go up the last flight... scary Nola back stairs & not in a good way either lol! Once we reached our room we were blinded by the 6 overhanging lights(18 60 watt bulbs, yup we counted!) that lit up every thing in the room & made it easy to find all the nastiness (or perform surgery, your choice) & there was no way to tone them down. The wall of mirrors was hilarious & creepy at the same time. So let me describe this room in the nicest way possible. #1- the floor was covered in red stains (blood? koolaide? dunno hard to tell) & was so dirty that you in no way wanted to take off your shoes even to go to bed #2 the white comforter had black footprints on it #3 the desk chair was beyond broken & had vomit stains on it #4 the dust ruffle had a 4 inch burn hole in it Ok fine we are just here to sleep.. but when we went into the bathroom the mirror had actual BLOOD stains on it! It looked like someone popped a giant zit! It was all over the mirror! and- #5 the bathroom floor had really long black hairs on the floor & dirt bunnies breeding in the corners Nope gotta go Room #2 No blood on the mirror but the shower was in pieces! & reeked of decades old cigarette smoke Ok lets try again... Room #3 Nice corner room, but every time someone used the shower it leaked so bad we were afraid that the bathroom ceiling would fall in! None of the outlets worked in the bathroom, the mirror was falling out of the wall, the full length mirror was so old that the "mirror" was flaking off the back, the other outlets in the room were also broken. This room had a lovely view, but with the "smeg" wiped all over the windows, we had to keep the curtains shut. Not to mention that staff were not wearing masks or were wearing them below their chins, we found it quite funny that they did that as the sign on the door said no mask no service.... We did only stay the 1 night as by the time we got to room #3 it was close to midnight & pretty much were beyond exhausted. We met with the very nice manager Ryan who did refund our money & apologized, stating it was under new management. We did take photos, to remember our adventure but honestly until they can get these issues under control I cannot recommend this hotel .

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing your feedback. I'm so disappointed to hear about your experience, and will investigate to find out how so many errors could have been made by the hotel. As you noted while you were here, this is unusual for our hotel and our guests, and we are working hard to elevate our rooms and services even higher than our past standards. I apologize, and hope that you will reach out to us when you plan your next trip to New Orleans and allow us to welcome you to our new and improved guest experience.

The hotel was very clean and the staff was very friendly. The hotel was in the area of walking distance from everything we enjoyed our stay this hotel will definitely be on our list when we visit again

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm delighted you enjoyed your stay with us, and appreciate your excellent review. We feel very lucky to have such a great location to share with our guests, and hope that you'll return for another visit soon!

Beware of the photos on the Blake Hotel website - they are deceiving. The rooms are small, dirty, and old. We received no housekeeping services for our entire visit. We were on the 11th floor with only 1 elevator to service it - plan on waiting in the morning from 9 - 11 AM and in the evening around 5 PM. The smell of marijuana was strong and could be smelled in the hallway and elevator. The bed was old and squeaky. You could definitely feel the bedsprings. The pillows were lumpy. The only bright spots from our hotel stay were Kim (who worked the front desk), the hotel restaurant, and the maintenance guy. Kim was amazing, kind and so friendly. She could have easily become my best friend had I stayed a few extra days :) The hotel restaurant was busy in the morning, but the food was so worth the wait. The tv in our room would not work so the maintenance guy was called up - he was cool, friendly and definitely knew what needed to be done to resolve the tv issue.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. I'm sorry to hear that your stay with us fell short of expectations, and will share this info with our team to be sure we address each issue. Thank you for your kind words on our team, especially Kim and Calvin with maintenance, I'll pass on your compliments as well. We are working hard each day to improve our property, services, and amenities, and hope that you'll think of us for your next trip to New Orleans.

This was the nastiest best western hotel I have ever stayed at. The staff was very rude and not helpful at all. The whole hotel smelled awful. I highly advise against staying here. The pictures are a complete lie.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
I'm sorry to hear that you had such a negative impression of our hotel. Our team takes prides in our friendly service and extensive cleaning and sanitizing measures, and while mistakes and errors can occur, it's concerning to hear that you had an experience so different than our standard. I would love to hear more about your stay, and hope that you'll contact me at the hotel so that I can learn more and follow up. Thank you.

First off the hotel lobby had old and dated furniture and had spiderwebs in the corners of the lobby . The rooms smelled horrible and I had a used male enhancing wrapper behind the TV and what looked like used towels in the room.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. I apologize for the issues you encountered during your stay, and will address your concerns with our team to ensure we're providing consistent excellent service for every guest. If you'd like to talk more about your stay, you can reach me at the hotel any time.

Check- in was easy and front desk people were really nice and helpful. However, the room was so disgusting. There were candy wrappers underneath the bed, the toilet had urine on it, and there was dirt and hair all over the bathroom. Our room was not clean at all. If it wasn't for the location, and necessity, we would have left the first night. There was one window (the only one in the room) that was so dirty you could not see outside. Rooms are NOTHING like the pictures. Beware!! The best part of this place is the front desk staff. Also, the maintenance guy is TOP NOTCH. He was always in the elevator cleaning or taking out trash - so friendly. Parking is a nightmare. You have to park a block away and it is $20 a night.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your feedback. I'll be sure to pass on your kind words regarding our front desk team and our houseman Keith, I know they'll be happy they had a positive impact. I'll also address your feedback with our team to ensure each room is getting deep cleaned and inspected prior to check in, so that we can provide the best possible stay for each guest.

I spent 5 nts here in to show my son, visiting from Omaha, what N.O. and the French Quarter was all about! Been coming here since the 90's. Usually I stay at the B/W French Quarter Courtyard, or St. Christopher, but got a good price on this one a few months ago and booked it. The staff are FANTASTIC, but this hotel should NOT be a "premier"! My room had leaked (from the rain) and had to be changed-no problem- BUT the paint chips in the bathrooms, curtains need to cleaned and hemmed, couch looked "dirty" (I wouldn't sit on it), extra pillow in closet had a few blood drops (how do you miss that?) and the water takes forever to get hot - and this was an "upgraded" room! A/C unit is very noisy. There's no breakfast (even w/out the virus) unless you eat in the hotel cafe - which IS pretty good, but you have to pay for it! Parking is about $20 a night if you park it yourself a couple of blocks away, or $45 a night for valet. Definitely not worth the price for a "Premier"! St. Christopher, or the Courtyard from now on!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for your kind words on our staff. I'm sorry to hear that your stay did not meet your expectations. We will continue working hard to improve our hotel and services, and hope that you'll reach out when you plan your next trip to NOLA so that we can provide a perfect premier stay.

Overcharged and although promised a final bill they never produced one for me. The restaurant next door was a 1 hour wait to sit down then a 45 minute wait for food that came out aweful and cold so we left!!! Will never stay there again!!!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for letting us know, Susan. I'm sorry to hear there was an issue with your bill, and I would be happy to send you a copy and correct any mistakes. You can reach me at the hotel, or by e-mail any time. I apologize for your delay at the restaurant on the first floor of our building. While not operated by the hotel, we often recommend them to our guests because they are known for their friendly service and great food, so I'll be sure to pass on your feedback. I know that the hotel and the restaurant share a common goal of giving our guests the best possible experience, and I would like to do anything I can to help make your impression a good one. Please let me know how I can help, and I'll look forward to hearing from you soon.

Price is inexpensive compared to others in the area. Within walking distance of a lot of major attractions! Close to highway... clean and friendly staff. We spent 3 days 2 nights and traveled on foot. If you don't want to valet or use hotel parking you are 1 block away from 4 different outdoor parking lots.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guests! I'm delighted to hear you enjoyed your stay with us, and appreciate your excellent review. I'll be sure to pass on your compliments to our team, and we hope to see you back for another visit soon!

Staff was great courteous, very helpful. The house keeping manager Mrs. Kim Williams kept the hotel clean and fresh. Right along with the rooms. Jerronicka at the front desk was especially helpful when I checked in and she noticed a mistake I had made when booking. I can't thank her enough. All around good hotel, great staff!

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm so pleased you enjoyed your stay with us, and truly appreciate your excellent review! We're lucky to have such a great team, like Jeronica and Kim, and wonderful guests like you! I'm glad we were able to help, and we all hope to see you back in NOLA again soon!

Stopped in New Orleans for a leisure trip and was greeted by lovely Ms Rebecca .. I arrived at the hotel a tad early but she had no problems accommodating me for a slightly early arrival. I stayed a few days and had no issues. AC works great and anything you need is a call away. Dining is located in the lobby or in close proximity of the hotel. Def recommend this spot if you're stopping in new Orleans

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm so glad you enjoyed your stay, and truly appreciate your kind words on our hotel. We feel so lucky to have such a great location, and such a great team of people working hard to give our guests the best possible stay. It was wonderful to meet you, I hope to see you back for another visit soon!

I've been going to this hotel for a long time. I had an issue with the front desk back in 2014. Haven't had an issue with them again until recently. Billing issue which they seemed upapologetic about.

I frequent Nola a lot and this is always my go to location. I always have an easy, pleasurable check in with Ryan at the front desk who never misses a beat and always serves you with a smile. They are only doing housekeeping every 3 days, with in the room, but Ms Kim will make sure all your needs are met just like you're at home & Mr Don is always nothing but hospitable and attentive. There is a cafe located on the first floor with great places to eat all around. Harrah's is walking distance & tsunami's is right across the street. Great price, friendly staff & great location

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm delighted you enjoyed your latest stay with us, and am so grateful for your excellent review. I'll be sure that Ryan, Kim, and Don are recognized for their outstanding service, and we all hope to see you back for another visit soon!

Great location with excellent customer service, particularly from Kim, Rebecca and Oz. There's usually a great view of the city and the hotel is close to the streetcar. Also, plenty of coffee shops and eateries in the area.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest! I'm so pleased you enjoyed your latest stay with us, and appreciate you taking the time to leave such a wonderful review. We're happy to be your NOLA home, and look forward to seeing you again soon!

Dirty, old, room smelled like old smoke. The furniture was not old, worn, and stained. Room looked like they did not vacuum after last guest. Sheets are old and worn, and stained too, bed spread was worn and stained. Windows dirty, curtains broken and could not close well. I paid too much on the Best Western site saw it a little while later for almost half price on booking. Oh yeah, water was barely lukewarm. We did not checkout the restaurant, just wanted to leave. Valet parking was $40.00 probably average price, or you can park a couple of blocks away for $20.00.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guest, and for providing your valuable feedback. I am disappointed to learn that your stay fell short of our usual standard of service, and will address the issues you experienced with our team so that we can ensure we consistently provide an excellent experience for every guest. Should you plan a return trip to New Orleans, I hope that you will reach out to me directly and allow me to welcome you back for a fabulous stay.

We enjoyed our weekend stay at the hotel. It is really nearby to places to eat and tourist areas. We would go back for the closeness of the hotel to all of our favorite central activities like the streetcar, dining and right now the Mardi Gras (Yardi Gras) activities like house floats are walking distance from the hotel.

Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for being our guests! I'm delighted you enjoyed your stay with us, and appreciate your excellent review. NOLA is known for our celebrations, and while this year may look a little different, we're celebrating Mardi Gras in every way we can while remaining safe. All the best to you and your family, we hope to see you back at the Blake again soon!

Definitely NOT new remodeled as advertised. Staff is nice but that's about it. So many issues. First we were checked into a room that wasn't serviced, ok no biggie right, just go down and get a new one. The “serviced” room was sad. Peeling paint (badly), very dirty walls, broken curtains, janky drawers, hanging extension cords, dirty mirrors, pooling water in shower, suuuper squeaky bed and non working safe.

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear tking2313, Thank you for the review. As happy as we are to see you had great interactions with our staff, please accept our sincerest apologies about the quality of your room. We are very sorry to see that not only was cleanliness an issue, but also maintenance problems. We really hope you can give the Blake hotel another chance in the future as we will make it right. We thank you for staying with us, and have a great day. Sincerely, Ryan McGuire - Assistant General Manager

Outrageous parking fees. Dirty elevator and rooms. Rooms smell old, windows filthy and completely outdated. Desperate need to updating, overhaul cleaning and remodeling. Smells old and musty. Bed was uncomfortable and hard. Furniture outdated and setup was terrible.

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Amanda, Thank you for the review. Please accept our sincerest apologies about your previous say. We are sorry to see that your experience did not live up to your expectations. We hope you can give us another chance in the future, as we will make it right. Thank you for staying with us, and have a great day. Sincerely, Ryan McGuire - Assistant General Manager

Rooms smell smoke odor. The hotel is old and dirty with smoke ashes on chairs. I had 2 rooms and both had smoke odor. I complained and nothing was done. Also room kept stopping to work. Don't book this location, service is poor and parking also very expensive.

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Hello Ken21ben, I am very sorry to hear that you had a very unfavorable stay with us. These are issues and concerns that we don't take lightly. As I will be addressing the issues that you have expressed with management so we can remedy them. I would greatly love to speak further on these issues from the moving rooms and the smell of smoke, If you have the time please do call the hotel and ask to speak to a manager to discuss this further. Best,

Excellent staff! Kim went above and beyond the usual customer sevice. All of the staff are kind and helpful! The location is perfect to walk to the riverwalk and casino. The view from my room was beautiful, especially at sunrize. Very pleased with the quality of food in the cafe in the hotel. The fried green tomatoes were perfectly prepared and were delicious. My iced tea, lunch ,and dinners were very good also. I walked through the streets in the surrounding area and felt safe.

The staff was very accommodating, the cafe at the square has something of the BEST food I've ever had in New Orleans. Any requests we had were fulfilled quickly. The bar serves delicious, well mixed, heavy handed drinks. Clean commons areas. We did wish there was a full length mirror OUTSIDE of the bathroom, the beds were comfy enough, and the air and heat circulate quickly...

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear The QweneB, Thank you for the wonderful review! We are thrilled to see you had great interactions with our staff, and enjoyed Cafe at the Square! We hope to have you back the next time you are in New Orleans! Thank you for staying with us, and have a great day! Warm Regards, Ryan McGuire - Assistant General Manager

Great stay. Miss Kim, the manager at the front desk, was extremely friendly and accommodating. She helped us a lot during our stay, and made us feel right at home. Thank you so much. We'll be back soon. <3

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Yohanrlba, Thank you for the review. We are thrilled to see you felt at home while staying at the Blake hotel! We are also very happy to see Ms. Kim provided you with wonderful service! We can't wait to have you back again in the near future! Thank you for staying with us, and have a great day! Best, Ryan McGuire - Assistant General Manager

I can't complain much because the rates were really low due to COVID-19. I do have some critical information for others considering this hotel. The elevator is very slow and the whole facility has a bit of a “run down” feel to it. There was paint peeling off our walls and there was a big cloudy spot on our window (looked like sandpaper scratches) blocking what might have been a nice view of the city. The cabinet that housed our fridge/microwave was rickety. Those were my only negative observations. The staff was friendly, the place was pretty clean, and the water heater was definitely working well!

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear BradshawMark, Thank you for the review. We are very happy to see you had great interactions with our staff and an overall positive experience. That being said, we do apologize if the hotel did not live up to expectations. We hope we can have you back the next time you are in the Big Easy! Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Actually I really liked our hotel. It was very clean and neat and we had everything we needed. The rooms are small but when you are in New Orleans you are not in your room much. It was perfect. The staff were all super friendly and helpful too.

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear CarlaS1167, Thank you for the wonderful review! We are thrilled to see you had a wonderful experience at the Blake Hotel. We are also very pleased to see you had great interactions with our great staff! We hope to have you back again the next time you are in New Orleans! Thank you for staying with us, and have a great day! Warm Regards, Ryan McGuire - Assistant General Manager

First time staying at this establishment, at the beginning of checking in there were some bumps in the road, but if it hadn't been for the professionalism of the Jaselin Bonilla, and here patience in helping to make sure our accommodation's were correct and for the Assistant General Manager correcting the mishaps, I would have checked out. But they were genuinely concerned about our distress. The hotel is located in a good location. But to be respectfully honest it is in need of a complete remodeling. (

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Evangelistw2020, Thank you for the review. We are very sorry that you had a few hiccups to start your stay, but that being said we are very pleased to see you had great interactions with our staff (especially Jaselin)! We hope to have you back again in the near future! Thank you for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

Wow the pictures on the internet are quite deceiving ! We were disappointed as we had to move rooms 3 times before everything worked. Staff didn't seem too excited any time we spoke with them as several times had to have the keys reset. The restaurant in the lobby was great.

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear JoeBroKC, Thank you for the review. Please accept our sincerest apologies about your experience at the Blake Hotel. From the 3 room moves, to the keys issue, we are very sorry you had a subpar experience. Please do not hesitate to contact the hotel directly and speak with our management team in more detail about your stay as we do want to have you back again. Thank you for staying with us, and have a great day. Sincerely, Ryan McGuire - Assistant General Manager

The location with the price is EVERYTHING! I was able to get to the streetcar so easily and everything was so close by. The carpet and fixtures are a bit old and show wear. That was a bit disappointing. There was some renovation going on in the lobby so I'm hopeful things will look amazing. Would I stay again? Absolutely. There isn't a better deal in the area.

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Miss M, Thank you for the wonderful review! We are thrilled to see you had a great experience at the Blake Hotel! We hope we can have you back the next time you are in the Big Easy! Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

It is very run down, a full remodel or complete shut down is in order. My room was so dirty, it was unbelievable. Cracks in the walls, peeling around the bathtub/shower inside and outside. Hair and dirt clumps along the floor board and in corners. The makeup mirror in the bathroom was rusted and dirty. The room was really gross. I reported the uncleanliness the same night I arrived to Ryan. He basically told me to call in the AM and speak with housekeeping manager. Instead I went to front desk, the next morning, and spoke to manager, who asked me to send pics to his email, which I did. 6 days later and I still have not heard back from him. 2 nights virtually from hell. I was not offered anything.

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear OnAir63449755289, Thank you for the review. Please accept our sincerest apologies about your experience at the Blake Hotel. We are very sorry to see that our housekeeping department fell short of expectations, as we do hold them to a high regard. I was the manager you spoke with that morning, as I gave you my business card with my email address on it. I never received your pictures, as I did want to review them with our management team. Again, I do apologize you did not have a positive experience with us, and I hope you have a great day. Sincerely, Ryan McGuire -Assistant General Manager

Room was filthy (I have pics) hair and dust clumps along bathroom floor board. Cracking paint, peeling sealant around tub/shower. Cracking paint in bedroom. Squeeky noise from vent all night. Hard, old, and squeeky spring matress. I spoke with Ryan who told me to call front desk in AM to speak with housekeeping manager. Instead, i went to ftont desk, in the AM, and spoke to the manager who asked me to send pics to his email, which I did. I have not heard any word back from him and its been 6 days. Not a very good experience, whatsoever.

Ryan McGuire, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Nikkis1975, Thank you for the review. Please accept our sincerest apologies about your experience at the Blake Hotel. We are very sorry to see that our housekeeping department fell short of expectations, as we do hold them to a high regard. I was the manager you spoke with that morning, as I gave you my business card with my email address on it. I never received your pictures, as I did want to review them with our management team. Again, I do apologize you did not have a positive experience with us, and I hope you have a great day. Sincerely, Ryan McGuire -Assistant General Manager

I have been to this hotel at least 20 times in the last few years, but stopped bc there was a bad batch of employees last year around this time! This was the best experience yet. From my check in with Ryan to all my daily needs with Ms. Kim. They went above and beyond to meet my expectations' & will be the reason that i return again in a few months .Totally convenient area with metered parking out front and free on weekends and after 7. the atmosphere and overall total attitudes of the staff are exceptional and would totally recommend. There is cafe attached to the hotel with great food -- Thanks again Kim and Ryan

Chaz Cavignac, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Meghan, Thank you for the wonderful review! We are thrilled to see everything worked out perfectly during your stay! We can't wait to have you back the next time you are in the Big Easy! Thank you so much for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Worst guest service ever. Housekeeping do not clean the rooms for days, the staff doesn't communicate with each other and no one knows why the room hasn't been cleaned. Even after complaining nothing gets done. Rude staff, the front desk lady hung up the phone on me. They keep saying first thing in the morning because no one is here and still nothing. I would not recommend this place at all. Save your money and go to a clean hotel where they care about guests.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Peter A, Thank you for the review. Please accept our sincerest apologies about the housekeeping issues and the unpleasant experience with our staff. As we do pride ourselves in having a tremendous staff and wonderful housekeeping department, it seems as though we fell short of expectations. We are very sorry that your stay was sub-standard, and we hope you can give the Blake Hotel another chance in the future, as we will make it right. Thank you for staying with us, and have a great day. Sincerely, Ryan McGuire - Assistant General Manager

This hotel is awesome!! Great customer service, rooms are clean staff is awesome also it's in a good part of town . I recommend this place very comfortable feels like home . It's very pet friendly the director of the hotel is the sweetest lady ever and front desk. The view from the hotel room windows is beautiful as well. This is the only hotel out of New Orleans that was decent as in price the deposit was workable and cheap . They have a cafe next door that is part of the hotel with anything you would like from it really great food as well and staff. Pick this place I promise you won't regret it. This place deserves ten stars and an Aplus on buisness bureau!! Also it's safe to go outside without getting harrassed by homeless and they have valet parking. They are really there to help you with anything. Great Service!! I love it here and will be back!! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Kristina, Thank you for the WONDERFUL review! It has been an absolute pleasure having you at the Blake Hotel! We hope to have you back again in the near future! Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

When we got there the first room smelled like wet mold the second room smelled like weed and the third one had hair everywhere, but we were tired so we just left it alone. The next afternoon at like 3pm we got a knock on the door for our room to be cleaned, why so late I'm. Not sure but ... OMG our housekeeper was SOOOO DRUNK and rude she could barely stand up straight and smelled like beer I just said No thank you. We check out the next day but were booked for 5 more days, NEVER again.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Janet, Thank you for the review. Please accept our sincerest apologies in regard to your stay at the Blake Hotel. We are very astonished to see such a review, therefore we would appreciate hearing about your stay in further detail. Please do not hesitate to contact our management team at the hotel. We are very sorry to see you did not enjoy your stay at the Blake Hotel, as we will make this right. We hope to hear from you. Thank you, Ryan McGuire - Assistant General Manager

The Blake Hotel saved our family vacation by providing rooms for our whole family when our first Airbnb fell through. Thank you OZ and staff for coming to the rescue. We appreciated the clean comfortable setting and hospitality. We will recommend your hotel to our friends and hope to see you again soon.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Foreverteacher, Thank you for the wonderful review! We are thrilled to see you had a great experience at the Blake Hotel! We hope to have you back the next time you are in the Big Easy! Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

We ran into difficulties with another booking at another location and called the Blake Hotel to see if they could help us in a pinch. This was just as the COVID-19 pandemic was being declared a pandemic. Oz, the manager, was unbelievably understanding and accommodating and managed to find us 4 rooms together on the same floor. Though we originally planned to stay a week, we decided it was more prudent to leave early and, again, the people at this hotel were amazing. Our rooms and the entire hotel were kept very clean. And because of the need for social distancing, we spent most of our time in the hotel instead of walking the French Quarter (bummer, but necessary). The Blake was a godsend.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Nybblette, Thank you for the 5 star review! We are very glad to see that you had a wonderful experience at the Blake Hotel and also had great interactions with our staff! We hope we can have your group back the next time you are in the city! Thank you for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

Easy walk to lost of things Like water front, Pier, French Quarter! Good location. Don't expect to be wowed the rooms they are small and the doors are not sound proof you can hear every noise. The beds are not the comfiest and the air blows right at the head board and travels down to your head. Easy to get a cold this way.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Belrangodoucet, Thank you for the review. As happy as we are to see you got to take advantage of our wonderful location, please accept our sincerest apologies regarding the bed and air conditioning. We hope you can give the Blake Hotel another shot again in the future. Thank you for staying with us, and have a wonderful day. Warmest Regards, Ryan McGuire - Assistant General Manager

Thanks so much I really enjoyed my stay here at BLAKE HOTEL I be sure to come back! wonderful staff amazing hotel sofa beds great food walking distance to downtown I appreciate thank you guys so much:-)!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Omijahd, Thank you for the great review! We are very glad to see everything worked out perfectly during your stay at the Blake Hotel! We can't wait to have you back again in the future! Thank you for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

Stayed at the Blake for 4 nights during our recent trip to New Orleans. The hotel is in the business district but very close to the French Quarter and it is on the St. Charles St. streetcar line. Rooms are not very big but are comfortable. Staff is friendly and helpful. We'd stay again!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear JaimeFraser, Thank you for the great review! We are thrilled to see that you had a wonderful stay at the Blake Hotel! We can't wait to have you back the next time you are in the city! Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Just stayed couple of nights at The Blake and loved it! Located near the WWII Museum and the French Quarter. Staff was helpful and nice. Room was clean and comfortable. Worth every penny. Cafe is good!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear mjm1180, Thank you for the 5 star review! We are thrilled to see you got to take advantage of our wonderful location and had terrific interactions with our staff! Thank you for staying with us, and we hope to have you back to the Blake Hotel in the future! Thank you, Ryan McGuire - Assistant General Manager

We enjoyed our stay at The Blake Hotel. It was very conveniently located to walk every where. The front desk was exceptional in giving help and directions. The room was in good clean order and comfortable. Overall, we would definitely stay there again.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear ChuckM1191, Thank you for the wonderful review! We are very happy to see you had a great stay and had great interactions with our front desk! We can't wait to have you back the next time you are in the city! Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

We stayed in a superior room with a mini fridge and a microwave. The room was comfortable and fairly large. The restaurant on site was quite good and very handy. The location of the hotel was wonderful. It was close to the riverfront, the French Quarter and the street cars go right past it.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Jeb12342020, Thank you for the 5 star review! We are thrilled to see you loved your stay and took advantage of our wonderful location! We hope to have you back the next time you are in New Orleans! Thanks for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

Room was clean and comfortable. Staff was very helpful. Would stay here again. Had read some negative reviews of this hotel that had me a bit worriedifferent but four of us stayed here in three rooms and we were all quite satisfied.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Kathryn T, Thank you for the great review! We are thrilled to see you had a great stay at the Blake Hotel! We hope we can have your group back to the Blake Hotel the next time you are in the Big Easy! Thank you for staying with us, and have a wonderful day! Warm Regards, Ryan McGuire - Assistant General Manager

Stayed 2 nights during Mardi Gras. Room was supposed to be a "view" of Lafayette square. Our window was covered with some sort of tint that you could not see through. Room was very small and had a small bathroom with 1 sink and regulation size tub. Room wreaked of smoke, even though we were supposed to have a non-smoking room. Don't know if this was from someone smoking in it, poor ventilation or both. All I know is, my throat was itchy while I was in the room and when I left, it wasn't. The phone cord did not stay into the receiver on the phone; you had to hold it in to make phone calls..which we had to do to find out where the ice maker was...turns out it's only on odd numbered floors. Weird. Housekeeping was loud in the hallways on their personal conversations on cell phone. We did not alert management to the problems as we were pretty certain during mardi gras the rooms would be full or pickings would be slim. The towels and sheets seemed to be clean enough, but you could just tell the rooms are in dire need of deep clean and updating. Garage parking seemed safe enough. However, because of the parades, valet service was blocked off so we had to haul our luggage down from the garage, wheel it outdoors to the hotel entrance, as it cannot be accessed from within the building that houses the garage...even though they are technically in the same building/block. This was an inconvenience. Keep this in mind if you are visiting during mardi gras at any hotel along parade routes. The biggest benefit to staying at this hotel is the location, during mardi gras. It was convenient for the stands we had tickets to for the hotel, even though one of the nights we stayed the parades were canceled and we were not refunded for the stands tickets (not the hotel's fault-but head's up to anyone considering doing the stands). However, I will not be staying at this hotel again. There are far too many options along the parade route for hotels and stands and next year we will definitely try a different place. For what we paid, it just wasn't worth the problems with the room.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Suezbelle, Thank you for the review. We are very sorry to see that your stay did not work out as well as you hoped. Please accept our sincerest apologies about the room smell, as we are a 100% smoke free hotel. Regarding the parking, we were very fortunate to be right on the Mardi Gras parade routes, and also fortunate to have an alternate parking garage right next to the building. Generally, we do have valet parking that keeps your vehicle safe and secure for $39.90 per night plus tax. Please do not hesitate to contact the hotel directly and speak with our management team, as we would like to hear more about your stay. Thank you for staying with us, and have a great day. Sincerely, Ryan McGuire - Assistant General Manager

This hotel is in a good location and that's where the positive experience ends. It's ok but certainly below what most would expect or want. The beds have thin cheap bedding. The mattresses feel old and the rooms were dirty. It's not a roach motel but it should be near the bottom when shopping for a room.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear BBarnett512020, Thank you for the review. We are very sorry to see that the Blake Hotel fell short of expectations. We are very sorry to see that you had problems with your bed, and the cleanliness was not up to par. Please accept our sincerest apologies about your experience, as we hope you can give the Blake Hotel another chance in the future. Thank you for staying with us, and have a great day. Thank you, Ryan McGuire - Assistant General Manager

Stayed for Mardi Gras and had a blast. This hotel is on St Charles Parade route. Wonderful balcony access.passes and grand stands for the Mardi Gras Parades! Very centrally located. Will be staying here again next year.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Vacationer312463, Thank you for the 5 star review! We are thrilled to see you had a wonderful Mardi Gras experience at the Blake Hotel! We look forward to having you back next year! Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

It was hair on the floor in the bathroom hair under the sheets when u pull the sheets back hair in the bed I will never stay here again they need to have a meeting with they staff about cleanliness in this hotel

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Manalive904, Thank you for the review. Please accept our sincerest apologies in regard to the cleanliness of our room. Please do not hesitate to contact our management team directly at the hotel to further detail your stay with us, as we will make it right for you. We hope you can give the Blake Hotel another shot again in the future. Thank you for staying with us, and have a great day. Sincerely, Ryan McGuire - Assistant General Manager

We are locals who live about 45 minutes north of NOLA, but I wanted our son to experience a night parade downtown from a balcony, so I booked a room at Hotel Blake for the big Thursday night parades. While we were checking in, the front desk clerk told us that all parades were cancelled that night due to high winds. We were so bummed so we decided just to go home since you can't do a lot at night with a 7 year old downtown when there are no parades. Assuming the answer would be 'no', I asked if we could move our reservation to the next night, Friday. They allowed us to do that and also honored our balcony tickets for the following night. The whole experience was great and we will definitely do it again next year. The location for parades was PERFECT and we had great customer service for the whole stay. We ate at the downstairs restaurant the next morning and again experienced wonderful service and really good food. Thanks, Hotel Blake! We will be back!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear CGMahoney, Thank you for the wonderful review! We are thrilled to see your stay was perfect and you had great interactions with our great staff! We can't wait to have you back the next time you are in the city! Thank you for staying with us, and have a great day! Warm Regards, Ryan McGuire - Assistant General Manager

The Blake hotel is very family oriented yet fun place to stay! At the Blake, the staff is the best part -they make you feel like you're coming home. Our housekeeper was so super friendly and did an extraordinary job for us. She went above & beyond! Nicole, thank you! Also, Jeronica was wonderful at the front desk, tireless & thoughtful! Don was super, thanks for your help! Ms Portera was patient and great on emails w my questions! And Mr. Ryan Marsh was great, too, And set us up with the best taxi driver in the world honestly: Jude! He was so delightful! Thank you to Everyone at the Blake Hotel in Nola for helping us have a wonderful time in New Orleans, at a very busy time of year!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Smithfield_Ham, Wow! What a wonderful review! We are so happy to see you had such a wonderful stay and had great interactions with our tremendous staff! We hope we can have you back to the Blake Hotel the next time you are in the city! Thank you for staying with us, and have a great day! Warm Regards, Ryan McGuire - Assistant General Manager

This wonderful hotel is on the parade route and we come here every year. They have a viewing stand and a balcony where you can get up close and personal with the floats. The staff is wonderful and you can't ask for a better experience. The prices are reasonable as too.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Gracielulu1213, Thank you for the 5 star review! We are thrilled to see you had a wonderful stay at the Blake Hotel and had great interactions with our staff! We hope to have you back the next time you are in the Big Easy! Thank you for staying with us, and have a great day! Warm Regards, Ryan McGuire - Assistant General Manager

The Blake Hotel was very conveniently located for our purpose of participating in the Rock n' Roll Marathon series....starting line was 300 yards from the front door. The hotel on its own merit is adequate. The room was clean, no complaints there. Our room was on the front of the hotel and as the wind blew all night the cables on the flag poles banged into the poles and made loud noise all night making good sleep elusive. The a/c fan was not loud enough to drown the noise. The staff was very friendly from the valet man to the front desk staff. They did fail to inform me of prohibited parking the night before and the morning of the race resulting in my car being towed....I guess I could have paid the $49 per night valet fee and avoided that, though. I probably wouldn't seek this hotel out again unless it was perfectly located for my specific purpose and my room was not on the front.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Gcbm1993, Thank you for the review. We are very happy to see that you loved the hotel's location and had great interactions with our staff. We are very sorry about the noise from outside, and that your car was towed. We are fortunate to have a third party valet team to avoid situations like that. We hope you can give us another chance the next time you are in town. Thank you for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

We stayed here for 3 nights the last weekend of January. Everyone at the front desk was very nice & polite. Check in/out was very easy but I was very disappointed in the parking situation. If you didn't want to pay a ridiculous amount per night to park with their valet service on top of paying for your room then you had to find a parking garage near by. Luckily I found one 0.5 miles away that was about $12 a day. The room was a little smaller than I expected it to be for the price. The bed was comfortable & the room was clean, but the bathroom could have been cleaned a lot better. The bathroom and/or room needed a ventilation system along with the entire hotel. I realize it was Jan. & cold so the hotel had the heater on, but when you got off the elevator the hall was hot & humid. Our room stayed so hot & muggy that we had to keep the thermostat on 60 just to be comfortable & to keep the fan going to circulate the air. The cafe attached to the hotel had good food & service. They biscuits & gravy were delicious & you got a very large portion. The hotel is in a good location. We were able to walk to the French Quarter & the Smoothie King Center with no issues. If you are unable to walk for long periods of time I recommend taking the street car & fortunately there is one that stops on the corner by the hotel. The next time I have to stay over night in New Orleans I will be staying at a different hotel or Airbnb because the hot & muggy room was so uncomfortable.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear RuthsQ1767TN, Thank you for the review. We are very glad to see that you had great interactions with our staff during your stay. That being said, we are sorry to see that you were disappointed in the parking situation. We are very fortunate to have a great third party management parking staff that keeps your vehicle safe and secure during your stay. We are also very sorry to see that the ventilation was not working properly while you were staying at the Blake. We hope you can give us another chance in the future, as we will make it right. Thank you for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

Located literally perfectly from all the “must-do's” New Orleans has to offer, it is also staffed and operated as smoothly and efficiently as any 5 star hotel the city has to offer at a fraction of the cost. The front desk staff (Ryan, Zenna, Charlise, Jaselin Jessica and Jeronica,) are pleasant and go above and beyond to ensure your stay is a memorable one. The housekeeping staff (Tamika, Lorraine, Elaine, Jemare) are professional and helpful with any and all requests a guest may have. The fluid and professional environment is surely the result of a most effective and attentive management team (Chaz, Carlos, Ryan, Precious) who see to it that each and every guest is treated like a 5 star customer. All said and done The Blake Hotel is a top notch, professional, efficient, and comfortable gem among a large playing field. They have certainly earned my recommendation and I hope you will choose The Blake for your business or pleasure travels.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear ThePromised1, Thank you for the WONDERFUL review! We are thrilled to see that you had such a terrific experience at the Blake Hotel! We are so glad to see that our staff wow'd you during your stay with us! We hope to keep having you back while you are in the city! Thanks for staying with us, and have a great day! Warm Regards, Ryan McGuire - Assistant General Manager

This hotel lobby and outside was gorgeous but the rooms were extremely dirty, the bathtub was dirty the mirrors are dusty and we didn't receive any housekeeping service the entire three days we were there. The Wi-Fi is slow and the staff is not friendly. Very disappointed

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Emilyzapko, Thank you for the review. Let us start off by saying how truly sorry we are about the cleanliness of your room. Adding onto that, we sincerely apologize about not receiving service while you were at the Blake Hotel, and the poor service you received. We take reviews like these very serious, so we would greatly appreciate a call to share in detail about your experience at the Blake Hotel. We look forward to hearing from you, and hope you have a great day. Thank you, Ryan McGuire - Assistant General Manager

Clean hotel - lobby and room and very nice staff. The room's appliances need improvement. The food in the restaurant was tasty, prices were decent, but service was slow due to lack of help. Very expensive parking.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Suhopson, Thank you for the review. We are very glad to see you enjoyed your stay and had great interactions with our staff. We are sorry to see that the room's appliances weren't up to your liking however. In regards to parking, we are very fortunate to have a third party management parking staff that keeps your car safe and secure throughout your stay. We hope you can give the Blake Hotel another chance in the future! Thanks for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

Great location. 10 minute walk from the French Quarter and street car picks up from the corner. There is a fridge and microwave in the room which is convenient. One front desk was very friendly, the rest were not. The bathtub/shower had many different types of hair left in it. I didn't receive fresh towels every day. The toilet ran and the tub was backed up. The hotel was old but nice.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Nicoleditommaso8, Thank you for the review. We are very glad to see that you got to take advantage of our wonderful location! That being said, please accept our sincerest apologies about the housekeeping department. From the bath tub and shower, to the towels, and to the toilet, we are very sorry about your stay. Please do not hesitate to contact one of the managers on site, and we will make it right for you if you so choose to stay with us again. Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

So this is supposed to be a “Premier Collection” hotel. I have stayed in many regular $69 Best Western hotels that were cleaner and had better service than this hotel. The entire hotel is filthy dirty. The furniture in the room (I stayed in a Queen suite) was dirty. The mattress was lumpy and hard. The elevator malfunctioned while we were in it and we got stuck inside it for a while. Valet parking was slow, the desk staff were unfriendly. I can understand due to the type and location of this hotel that they do not have free breakfast like most all other Best Western hotels, but they don't even have coffee! What hotel does not even provide coffee! I was told to use the nasty single serve pot in the room, go to the pay restaurant adjacent to the hotel, or walk to Starbucks. The only reason I give them two stars instead of one is the location.

We reserved a room at the blake coming in from Washington my family and I were beyond exhausted from our flight soon as we arrived we all went straight to sleep.we were on the 5th floor NIGHTMARE FROM HELL!! room 502 or 503 i cant remember.. getting up ready to bathe.the shower curtain reeked of mildew and was yellow at the bottom it was filthy tub had mildew in the corners i didnt even shower my refrigerator had a hamburger and a half drunken powerade in it. There was toe nail clippings in the corners of the carpet DISGUSTING!! URINE ON THE SIDE OF THE TOILET i called front desk i never recieved a answer phone just rang and rang after my 3rd call i was pissed.. i checked out and went to the holiday express on okeefe they even offer free breakfast!!! I will NEVERRRRRR go to the Blake again!!!

This hotel sounds lovely. And I have no idea how it has a four star rating. It is literally one of the skankiest places I have ever been. Everything was worn and dirty. My room came complete with nail clippings and toilet paper on the floor. The staff was lovely in accommodating my special request to actually clean the room. That said there was a deep layer of filth that no cleaning can truly fix. Stay away.

The hotel was much nicer than another I stayed in prior to our cruise. The location was central and Ryan at the front desk was fantastic. The room was large, and the hotel was location near Canal Street and the French quarter. Great location.

A decent hotel at a reasonable price close enough to walk to the action of the French Quarter. The front desk staff was helpful, although the young lady who we assumed was training, should not chew gum and should try smiling and assisting the public with a little more enthusiasm. Housekeeping was adequate, the bathroom could use a deep cleaning, it appears no one ever looks behind the door. The room was quiet even though it was close to the elevator.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear TACBAC, Thank you for the review. We are very glad you got to take advantage of our excellent location downtown! That being said, we do sincerely apologize about the front desk service and the cleanliness of the room. We very much appreciate this review, as it will only make us better in the future. Thank you for staying with us, and we hope we can have you back again in the future. Best, Ryan McGuire - Assistant General Manager

The rooms were clean for the most part. There was a footprint on the headboard, but other than that everything was clean.. Friendly staff, both at the front desk and in the attached cafe.. The only issue is the elevator is very slow and makes noises. It makes it feel unsafe.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear jc0llin7, Thank you for the review. We are very glad to see that you had a great stay at the Blake Hotel. We do sincerely apologize though about the cleanliness of the room, and the elevator. We hope to have you back the next time you are in the Big Easy! Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Over priced . Bathroom was dirty upon arrival. Staff fought in our room. Just awful that's not all. Dirty room , hotel smelled, toilet over flowed, tv broken, elevator broken heat and air not working all around horrible

My husband and i stayed at the blake this weekend on the 8th floor my room was very clean and my beds were really tight. My coffee maker was broken my housekeeper jamera was very kind and helpful she gave us a new coffee maker and even showed us how to work it..i had and accident on my sheets my housekeeper quickly changed them I HAD a great time at THE blake im coming back to new orleans for mardi gras im booking at the Blake hotel requesting THE 8TH FLOOR

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Kasha, Thank you for the 5-star review! We are thrilled to see you enjoyed your stay at the Blake Hotel! We are very happy to see Jamera made your stay perfect! We hope to have you back again the next time you are in the Big Easy! Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

A lovely old fashioned hotel with lots of charm. It makes a nice change from the plain, soul less hotels seen everywhere. The receptionist Kelly Forest was especially friendly even at the ungodly hour of the morning that we had to leave. The bed was huge, and the accessible room We used was excellent. No problems there at all. We visit New Orleans quite often, and will certainly come back to The Blake.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear KevinhB9061CS, Thank you for the review. We are thrilled to see you enjoyed yourself and received wonderful customer service from Kelly. We hope we can have you back again in the future! Thanks for staying with us and have a great day! Warm Regards, Ryan McGuire - Assistant General Manager

The location is really good, because it's not too far from the French quarter, the elevator is kind a old and makes a lot of noises call my breakfast is not included so we thought for that price they could actually include a breakfast once again nothing special it's all right

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ordabekd, Thank you for the review. We are glad you enjoyed your stay and took advantage of our wonderful location. We hope to have you back the next time you are in New Orleans. Thank you for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

One of the worst hotels I have been in. Employees are not very helpful for anything. Check in was suppose to be 4, had to wait for a room to be cleaned, but was not very clean. Booked for 3 days, after 2nd day our entry card would not work. They never told us that after 48 hours you have to get a new one. No one knows how to smile. All very rude. Would not recommend to any person let alone a dog!!!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Janet P, Thank you for the review. Please accept our sincerest apologies about the issues you experienced during your stay. We are extremely sorry and disappointed our staff treated you rudely, as this review will be passed along to our team. Please do not hesitate to contact the hotel directly and speak with management regarding your stay, as we would really like to hear from you. Thank you for staying with us, and we eagerly await your call. Thank you, Ryan McGuire - Assistant General Manager

Love the decor of the entire place! The staff was excellent from the moment we checked in! Very friendly and helpful. The manager Derek was awesome, making us feel right at home. Great location, within walking distances to shops, food, and entertainment. I would definitely stay here again, and recommend to all!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Fears_family, Thank you for the review. We are thrilled to see you had a wonderful stay and had great interactions with our staff! We hope to have you back the next time you are in the city! Thanks for staying with us, and have a wonderful day. Warm Regards, Ryan McGuire - Assistant General Manager

We really enjoyed our accomodation, clean and tidy place, the officers were professionals and helpful, we also had the chance to try a delicious local brunch specialite (polenta (boiled cornmeal), shrimps etc), really tasty! Many thanks to the cleaning ladies Kanisha, Shannon, Elaine!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Iw A, Thank you for the review. We are thrilled to see that you had a wonderful stay and had great interactions with our staff (especially Kanisha, Shannon, and Elaine)! We hope to have you back to the Blake hotel the next time you are in New Orleans. Thanks for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

We stayed here three nights over Christmas. Pros: quiet, convenient location, good WiFi, room had a refrigerator, really good water pressure and plenty of hot water, staff was nice. Cons: bathroom was really small and not enough counter space. Overall, we liked it and would stay again.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Leslie K, Thank you for the review. We are very glad to see you had a great stay at the Blake Hotel! We hope to have you back the next time you are in the city! Thank you for staying with us, and have a wonderful day! Warm Regards, Ryan McGuire - Assistant General Manager

The location of the hotel is great and if you are traveling solo for business and the price is right, go for it. Otherwise, stay away. The customer service is lousy to the point of rude and the rooms are small and without basic amenities including cups for the bathroom or pillows that weren't boosted from a low rent airline. It won't be in the rotation for the future.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear JWCarpenter, Thank you for the review. We are very sorry that you had an unpleasant interaction with our staff. As it is very rare we receive negative reviews about our staff, we do truly apologize about what happened. There were instances during your stay that our operating system was down, and we are very sorry that it was an inconvenience to you. Thank you for staying with us, and have a nice day. Regards, Ryan McGuire - Assistant General Manager

Had a wonderful visit with my son for the football game , the hotel was one way down straight to the super dome . So that was very nice .the rooms where ok the noise outside was the only problem , The staff where very friendly including a young man mr Andre who helped us find our room and help us with our luggage on our last day. The cafe was also good but a little to pricy . If we ever have to come back the Blake will be the place

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear GoBearz600, Thank you for the review. We are very glad to see you got to take advantage of our wonderful location and had great interactions with our staff! We can't wait to have you back to the Blake Hotel the next time you are in New Orleans! Thank you for staying with us, and have a great day! Warm Regards, Ryan McGuire - Assistant General Manager

I found a tampon in my room floor makes me doubt the cleanliness of the sheets I'm laying in & the pillows I'm resting my head on & the tv in the guest room does not catch good tv signal at all.I will not be returning back to this hotel

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ms.Cathie, Thank you for the review. Please accept our sincerest apologies about your experience at the Blake Hotel this situation is very unacceptable. Our management team would appreciate to hear more about your stay. Please do not hesitate to contact the hotel directly and speak with myself, or any of our management team. We are very sorry about your experience and hope to hear from you soon. Sincerely, Chaz Cavignac - Assistant General Manager

We stayed here for the LHSAA High School Football Championship weekend- Dec. 13-15, 2019. Our group consisted of about 25 people, all family and friends. The Blake employees made our check-in extremely easy. They were all nice and friendly, especially Zanna... she was very pregnant and glowing and had the best attitude ever. She was nice and helpful whenever we needed her assistance. The entire staff treated us with the utmost respect making our check-in quick, simple and easy. Management(Liz) was over the top from giving us the best deal, to making sure everything was on point upon our arrival. I look forward to staying at the Blake whenever I return to New Orleans, Louisiana.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Llausbe, Wow! Thank you for the amazing review. We are so happy to know that you had a wonderful stay with us during the LHSAA High School Football Championship weekend. Also I am pleased to know that our staff went above and beyond to make sure you guys stay was special, especially Zana. Therefore, I want to also thank Liz for helping you guys out during your stay and making sure everything was on point upon arrival. We can not wait to see you again on your next visit. Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

as always i start out this is not a 5 star hotel, but i like everything about it. this is my second year in a row that i have stayed here, ask for and even was able to get the same room i had last year. it's located right on the st charles streetcar line, and only 5 blocks from canal street and the frence quarter. there is a nice big super rouses market 2 blocks away at 701 barrone, and i think all rooms have refriges and microwaves. it is an older building, but nicely upsated, and the rooms are very nice, and mine was quite large. wifi worked great, staff friendly and helpful. the reesturant looks nice, but i have never eaten there so can't say much else. if you pick the right time to stay as i did , the rates are very resonable. as with all downtown nola hotels there is a hefty fee for overnight parking.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Mr. Little, Wow! Thank you so much for the amazing review. We are pleased to hear that our hotel is your new favorite place to stay when you visit New Orleans. Also we are excited to know that our location was perfect for everything you wanted to do and see during your trip. We cant wait to see you on your next trip to New Orleans. I hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

The location of this hotel is excellent for business in the CBD and/or visiting the Superdome or WWII museum. The st staff was very friendly. I was most impressed that the GM seemed to always be in the lobby checking on things or helping guests. The lobby is very nicely appointed. My room was fine, bed comfortable. I wasn't expecting much because of the low price, but was very pleasantly surprised. Also, I must recognize the staff. Every Time I saw a staff member in the hall or elevator, they greeted me and were very friendly. Their customer service training is spot-on.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Randallm590, Thank you so much for the amazing review! We are so happy to see that you enjoyed our rooms and that you were comfortable throughout your stay. Also I am very pleased to know that every time you encountered a staff member they were very polite and friendly. We strive everyday to make sure every guest leaves satisfied. We cant wait to see you next time. I hope you have a splendid day! Sincerely, Chaz Cavignac Assistant General Manager

During a recent overnight stay to attend a New Orleans Saints home football game, we stayed at this older, but pretty well-kept hotel. Although one of the two elevators was out of service (causing some lengthy waits), the room and failities were all in good working order. The front desk staff (Zana?) was very friendly and courteous. Parking is a problem (there is none). You must park in one of the costly parking lots several blocks from the hotel. For the price and location, this was a very good choice.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Chaparral24, Thank you so much for the great review. I am happy to know that our hotel was a perfect location for you guys to access the Saints game nearby. Also we are excited to see that our front desk employee, Zana, was very friendly and courteous throughout your stay. We would love for you to come back and stay with us on your next visit. Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

Worst place ever everything there was terrible and I will never go back again! The rooms were terrible and the inconvenience was very bad housekeeping was terrible too! I will never go back there again!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Grosserdonavon, Thank you for the review. Please accept our sincerest apologies about your experience at the Blake Hotel. Our management team would appreciate to hear more about your stay. Please do not hesitate to contact the hotel directly and speak with myself, or any of our management team. We are very sorry about your experience and hope to hear from you in the future. Sincerely, Chaz Cavignac - Assistant General Manager

The hotel is very convenient if you are traveling between Bourbon Street, sights, good food and the football stadium. The staff is very nice and helpful. The only point deduction is the cleanliness of the room. That it is very difficult to keep the large glass fronts and the shower curtain clean is understandable. Special thanks to Tanika. We felt very welcome.

The staff is incredible and friendly. Great location. Awesome restaurant on site with a full bar. The room is spacious and guest friendly. Check in and out was easy. The staff is most helpful with any and all requests. Love this hotel!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear SherilynJ5, Thank you for the great review. We are thrilled that you had an excellent stay and had great interactions with our staff! We hope to have you back the next time you are in the Big Easy! Thanks for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

The staff and hotel were excellent. Precious at the front desk made sure my partner and I had seats to use during the Krewe de Jingle Parade her daughter was marching in outside the hotel. All the staff made sure we were comfortable and safe and had a great time. I highly recommend this property!!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Jksutterfield, Thank you for the 5 star review! We are very happy to see you had a great experience with our staff (especially Precious) at the Blake Hotel. We hope to have you back again! Thanks for staying with us, and have a wonderful day. Warm Regards, Ryan McGuire - Assistant General Manager

This QUIET hotel near the court district is next to a park and within walking distance of museums, great food and wine. This is not the boozy party of the French Quarter. It is a great deal for a mid-range pocket that has friendly staff and nice rooms. I would recommend for families and couples. The restaurant is good and the view is too. This isn't a new hotel so the water will take a bit to warm and the elevator isn't on jets, but it has an old elegance feel even though it isn't historic. So enjoy the super high ceilings in the rooms and pretend you own the joint.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Callmeyourgrace, Thank you for the great review! We are thrilled to see you had a great stay and took advantage of our wonderful location! We hope to have you back the next time you are in New Orleans! Thanks for staying with us, and have a great day! Best, Ryan McGuire - Assistant General Manager

Hotel staff were very courteous. Our maid, Shannon, who cleaned our room was great. Very friendly. The hotel was very clean and the beds were comfortable. Hotel was very close to French Quarter but far enough away to not have all the noise. Overall nice hotel to stay at.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear CarolbR2185QI, Thank you for the review. We are very glad that you had a wonderful stay at the Blake Hotel! We are also very happy to see Shannon made your stay even better! We hope to have you back at the Blake Hotel the next time you are in the city. Thanks for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

Well the man at the first desk (KELLY FOREST) was very professional and sweet he help me out when I got lost trying to get to the hotel and he moved at a very quick paste but we was nice about it.......

We really enjoyed the topnotch desk and valet staff service. The hotel exterior and interior common spaces were bright and luxurious, well kept and clean. The location is ideal for easy walkability to all area attractions. The housekeeping service was a bit sub-par, with inconsistent attention to detail (trash left in cans, not replenishing coffee service, etc.) And the mattress on the bed was not comfortable at all. With a few simple tweaks this hotel could become a travel favorite in our book!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Culture818192, Thank you for the review. We are thrilled to see you got to take advantage of our great location and wonderful staff! That being said, please accept our sincere apologies about the bed. Reviews like these only make the hotel better, so we appreciate the review. We hope to have you back the next time you are in town. Thanks for staying with us, and have a great day! Thanks, Ryan McGuire - Assistant General Manager

I enjoyed my stay at the Blake. I had a great Blake experience. Carly at the front desk is the definition of customer service. she was great. So helpful. The trip would have been one of the worst if not for her hospitality.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Itonyalasagna, Thank you for the great review! We are very happy to see that you had a wonderful experience at the Blake Hotel and that Carly provided you excellent customer service! We hope to have you back the next time you are in the city! Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Perfect location, and perfect service. It's walking distance to the French quarter and a variety of restaurants. My friend and I stayed on the 10th floor and Shannon was always there to help, would definitely stay here again.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear AYA132132, Thank you for the great review! We are thrilled to see your stay was perfect with us, and that Shannon provided you with wonderful customer service. We hope to have you back again the next time you are in New Orleans! Thanks for staying with us, and have a great day! Best, Ryan McGuire - Assistant General Manager

Love this hotel, got to be on the 11th floor with a great view of the city. It is located right in front of the park as well as Starbucks, smoothie king and other shops. Only a 15min walk to french quarter. Went during a holiday so the great was amazing. Booked directly on their website for a rate of $67 a night

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Wander33476957823, Thank you for the review. We are thrilled to see you had a great stay at the Blake Hotel and took advantage of our wonderful location! We hope to have you back the next time you are in the city! Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

To start things off I would like to say the staff is amazing and informative. From Chaz and Zania at the front desk to Shannon and Thomas in housekeeping. Thanks for the best stay-cation ever. The room was exceptionally clean, the bed was super comfortable. On street parking was available and also valet was available.

I found this hotel on agoda.com and thought it could NEVER be such a steal! My fiancé and myself needed a hotel near the Smoothie King Center for the Lakers VS. Pelicans game this week. When we arrived we got welcomed by Zana who was fun, very sweet and suggested some places to grab a bite to eat. It was a little busy but she was sure to let us know she would be right with us with a big smile! The atmosphere was friendly, rooms are super clean and you CANT beat the location! Grabbed some fresh lime water while we had a very short wait, Zana checked us in without hassle and has a great sense of humor to go with her bubbly personality. It's really great when people enjoy their job, it truly made us feel right at home visiting New Orleans for the first time from Phoenix! I can't wait to explore the city, Blake Hotel definitely will be seeing me AGAIN! I will recommended this hotel to any of my friends or colleagues. Thank you for the great customer service Zaan! Thumbs up :)

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Joysaphine, Thank you for the wonderful review! We are thrilled to see you had a great experience at the Blake Hotel! We are also very happy to see that Zana's outstanding customer service prompted you to write such a nice review. We hope to have you back again! Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Wanted to give a shoutout to Zana and the entire staff at the Blake! Everything was wonderful! Will absolutely be back here to stay when we are back in town! Thanks, you guys were wonderful! See you all soon!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Kelsie, Thank you for the 5 star review! We are thrilled to see everything was wonderful during your stay, and that you had great interactions with our staff (especially Zana). We hope to have you back the next time you are in the city! Thanks for staying with us, and have a great day! Thank you, Ryan McGuire - Assistant General Manager

The front desk agent Ryan was very welcoming and the cookies he offer were great. Any questions I had the had the best answers. I also experienced Andres, he was very polite when he came to my room and I wasn't ready to check out.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Miss_Laydee_, Thank you for the great review! We are thrilled to see you had a wonderful experience at the Blake Hotel! We are very happy to see that Ryan and Andres made your stay a 5 star experience. We hope to have you back again the next time you are in the city. Thanks for staying with us, and have a great day. Thank you, Ryan McGuire - Assistant General Manager

Kelly Forest, who was working the front desk during my stay, was outstanding. He expertly helped handle a personal emergency late on Halloween night with grace and extreme consideration. Kelly was a complete lifesaver and I cannot thank him enough for his patience and help on an already crazy night. I genuinely hope he reads this review to know what his help meant to me. I highly recommend this hotel for the outstanding customer service, and on a personal note I will never forget the kindness Kelly showed me.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Sunshine47304602854, Thank you for the great review! We are very happy to see you had a pleasant stay at the Blake Hotel and had a great interaction with Kelly! We hope we can have you back the next time you are in the Big Easy! Thank you for staying with us, and have a wonderful day. Warm Regards, Ryan McGuire - Assistant General Manager

I arrived pretty late at night at the hotel after having several problems with my rental car and was not familiar with the parking options in city centres of big cities in the US. Mr Kelly Forest who was at the desk that night helped me a lot and was incredibly patient with me. I would like to thank him again here and recommend this hotel that's in a great location and has great staff!!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear SamanthaP1423, Thank you for the review. We are thrilled to see you had a great stay, and Kelly provided you with great customer service! We hope to have you back at the Blake Hotel the next time you are in the city! Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Upon check in, we were greeted graciously by Kelly Forest. He was very personable which we appreciated as we were checking in late in the evening. We appreciated that snacks were made available to us.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear CrocQueen, Thank you for the review. We are very glad to see Kelly made your stay great! We hope to have you back to the Blake Hotel the next time you are in New Orleans! Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

We arrived later than check in time and the room was not ready. We noticed that multiple groups of people experienced the same thing. When we get to room, it was a lot smaller than the pictures online depict. The toilet was extremely low to the floor which is rough for anyone with knee problems. There is a full length mirror in the inside of the bathroom door, very weird placement when considering the toilet is facing the mirror. The bathroom is also extremely small. In addition, when coming back from our walk we come to find the cleaning crew cleaned our room but left our door open. This of course freaked us out. When we called the front desk, we were told that the cleaning crew came by an hour and half prior which means our room was left open that long.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Maria C, Thank you for the review. We are very sorry that your experience at the Blake Hotel was not up to your expectations. Please accept our sincerest apologies with the housekeeping issues you experienced. Our number one concern at the Blake Hotel is guest safety, so this review will be shared with our management team. Thank you for staying with us, and we hope we can have you back in the future. Sincerely, Ryan McGuire - Assistant General Manager

Front desk and valet parking person was wonderful, the room reminds me of the old hotel/motel. The beds seemed old but were comfortable, the bathroom also looked old. The location was good for walking to eat and entertainment in the city.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Arkidd, Thank you for the review. We are very glad to see you had great interactions with our staff! That being said, please accept our sincerest apologies that the room was not up to your expectations. We hope you can give the Blake Hotel another chance the next time you are in New Orleans. Thanks for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

Had a great long weekend and a great stay at the Blake. Kelly Forest took great care of us and was really nice. He understood the whole reason we were there was to get away see some new places and do some new to us things

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear SnowySeabass, Thank you for the great review! We are thrilled to see you had a great stay and had great interactions with Kelly. We hope to have you back the next time you are in the city! Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

This hotel made me feel like I was home with all the hospitality extended to us. Kelly had us laughing and made us feel so welcome after our long day and nights out on the town. The entire staff and team went above and beyond to make our stay in NOLA a special one. Thank you Blake Hotel, you will be our first choice to stay with when we return. See you soon!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Mrchrisschin, Thank you for the wonderful review! We are very happy to see you had a pleasant experience with our staff (especially Kelly). We can't wait to have you back the next time you are in New Orleans! Thanks for staying with us, and have a great day! Best, Ryan McGuire - Assistant General Manager

The service at this hotel was amazing. The night audit is amazing. Mr. Kelly, you made our trip a joy and I love your personality and overall hospitality. I wish I could remember the everyone we encountered at the hotel but I can't. Just know if you want to feel the love this hotel is it. Yes it does need a renovation but I'd take good service over amenities and upgrades.

We were a family group of 6 with 4 staying at the Blake. All six enjoyed the breakfasts together and the 4 of us that stayed at the Blake were happy with it. The french Quarter is 3 blocks away and an easy walk. The hotel's restaurant was very good with a wide selection of items for all the meals. Staff was helpful at all times and enhanced our 8 day vacation.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Suzysinnott, Thank you for the great review! We are thrilled to see your group enjoyed their stay at the Blake Hotel! We are especially happy to see our staff truly enhanced everyone's stay! We hope to have you all back in the near future! Thanks for staying with us, and have a wonderful day! Thanks, Ryan McGuire - Assistant General Manager

This is our second visit to NOLA on Halloween and of course the French Quarter was a blast but the hospitality from the front desk , especially Kelly Forest, was exceptional. He made sure our room was on point. Which the suites always are and that when we returned after a lively night we felt welcome. We will always come back to The Blake and see our new friends Kelly.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Canadamann, Thank you for the review. We are very glad to see you had a great experience at the Blake Hotel (especially with Kelly)! We love to see reviews that compliment our tremendous staff! We hope to have you back for your third visit to New Orleans! Thanks for staying with us, and have a wonderful day. Best, Ryan McGuire - Assistant General Manager

some type of pump broke, and we were without water at all, football game day and no water, could not flush toilet, shower or even brush our teeth. rooms were decent, location is excellent to stadium, Bourbon Street, and the French Quater

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Excursion663446, Thank you for the review. Please accept our sincerest apologies about the water being out during your stay. Our engineering staff worked tirelessly to get the problem fixed, and we are very sorry that the water was off for as long as it was. We hope you can give the Blake Hotel another shot in the future. Thank you for staying with us, and have a good day. Sincerely, Ryan McGuire - Assistant General Manager

My wedding party and family stayed at the Blake Hotel for my wedding weekend. They offered a courtesy block for my group, and everything went very smoothly from start to finish. They were quick to answer any questions or resolve any issues. This hotel is in a great location and the rooms were a good size. The hotel is older & decorated in a little old-fashioned manner, but it's still nice. I would stay here again & would recommend this as a great room-block location for events.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Brittani, Thank you for the great review! We are thrilled to see everything worked out perfectly during your stay at the Blake Hotel! We are very glad to see you and your group had a tremendous stay, and can't wait to have you all back! Thanks for staying with us, and have a great day! Thank you, Ryan McGuire - Assistant General Manager

Front desk did not bring us sheets and towels when we called for them. They made us go downstairs to get them. We called for them because no one cleaned our room during the 3 nights we were there. There were also stains on some of the sheets and the water took 10 minutes to get hot in the shower. The location was good and we felt safe. Horrible service

The look of the hotel was stunning and across from a government building so no trouble surrounding. The inside is so nice with a clean environment. Room was awesome and spacious. The beds were comfortable I love the decor

We stayed during Halloween week, and it was awesome. The price point was great, the room was spacious, the location is central to everything and walking distance, happy hour deals were an added bonus, and our room attendant Ryan was very attentive to our needs. Would stay again!

The Blake Hotel is the perfect location for us because we like to walk to the WWII Museum, to the French Quarter, and to the river. Everything is easy to get to. It's a fairly quiet location. Our king-bed room was small but well laid out.

Located in the heart of the business district, our stay was marred by non-servicing of our room on a Sunday, and long waits for answering calls to guest services. At 6:30 PM the room was still not made up. Very poor showing - and the hotel is in need of renovation. The room we had was nice and big, but the bathroom was very small. The curtains were hanging off the rail and the TV froze upon usage. However the engineer did fix both. Eventually housekeeping showed up after an in-person talk with the front desk. There are plenty of other very nice hotels in this city - I would not recommend this one.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Maurine M, Thank you for the review. Please accept our sincerest apologies regarding your stay. We are very sorry about the lack of housekeeping service, as this review will be shared by the staff. Also, please accept our sincerest apologies about the curtains and your TV. We hope you can give the Blake Hotel another chance in the future as we will make it right. Thank you for staying with us. Best, Ryan McGuire - Assistant General Manager

Great Hotel from business travelers. Many restaurants and Bars close to location. Good hotel restaurant. Room attendant Ryan very Helpful. Hotel was in great condition staff was responsive to our request ie. Late checkouts,Restaurant serving us late. With fresh items.

As always I checked in to my favorite hotel in New Orleans and Kelly Forest gave me exceptional service as always if anyone is looking for a nice clean hotel with great service the Blake Hotel is the perfect spot thanks Kelly.

Hotel was right next door to Blues Festival. Nice hotel, very secure, great customer service. Ryan the room attendant was very nice and helpful. Everybody was very friendly. Had a concern with getting a corner room and another Ryan, who was working at the front desk, facilitated that request. Overall, very pleased. Literally everyone we ran into were friendly.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear 90Sue2014, Thank you for the 5 star review! We are thrilled to see you had great interactions with our staff (especially the 2 Ryan's)! We hope to have you back to the Blake Hotel the next time you are in New Orleans. Thank you for staying with us, and have a wonderful day! Thank you, Ryan McGuire - Assistant General Manager

Have stayed here a couple of times for work and i have nothing but good reviews. The staff are all super helpful (thankyou Kelly Forest!), cafe at the bottom is great, and they have a decent gym at the top. Would definitely recommend for a no fuss hotel stay in New Orleans

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Bxjsjddkfodn, Thank you for the wonderful review! We are thrilled to see that every time you come back to the Blake Hotel, everything is perfect! We are also glad to see that you have had great interactions with our staff, especially Kelly! We can't wait to have you back. Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Kelly Forest gave me tremendously excellent service at my stay in. New Orleans Blake Hotel definitely a 5 star rating Ill recommend this hotel to anyone the food is amazing the front desk is very nice helpful abd fast at what they do and the atmosphere is just full of positive energy and wonderful vibes great hotel in a great city New Orleans

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Nell C, Thank you for the wonderful review. We are very happy to see that everything worked out during your stay and Kelly provided you with excellent customer service! Thank you for staying with us, and have a wonderful day! Best, Ryan McGuire - Assistant General Manager

The hotel is in need of maintenance and renovation. The staff was very accommodating. The breakfast at the hotel restaurant was good with exceptional service. The location is excellent for touring New Orleans.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Vacation421393, Thank you for the review. We are very glad to see you had a great experience with our staff and at our restaurant. That being said, we are very sorry to see that the building itself was not up to par. We hope our wonderful location will bring you back to the Blake Hotel again in the future. Thanks for staying with us, and have a wonderful day! Thank you, Ryan McGuire - Assistant General Manager

I Stayed here with my kids for the saints game . Room was clean and location was perfect . House Keepers Shannon and Andres were assign my floor and where very professional I would definitely come back

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Theladyriot, Thank you for the wonderful review! We are very glad to see that your room was perfect and had great interactions with our staff (especially Shannon and Andres!). We hope to have you back at the Blake Hotel the next time you are in New Orleans! Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Stayed at The Blake Hotel at 500 St Charles St. It intersects with Poyradus St with Harrahs Casino just 4 blocks away. The federal building is just 1 block away. Since the price was so affordable I was leary of the condition. I was greeted by Vanessa when checking in who quickly processed my 4 night stay and provided me some information on the area surroundings. The rooms are spacious,clean and have a microwave, coffee pot, and refrigerator that is really cold. Shannon in housekeeping did a fantastic job in keeping our room clean. The attached Cafe at the Square serves a great meal. Carlos, the manager, runs a fantastic hotel.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Drock2know, Thank you for the wonderful review! We are thrilled to see you had such a tremendous stay and had great interactions with our staff! We hope to have you back at the Blake Hotel the next time you are in New Orleans. Thanks for staying with us, and have a great day. Best, Ryan McGuire - Assistant General Manager

I was there for the Saints/Cowboys game. I wasn't far and in walking distant of everything. Hopefully in the future I can come back to this hotel. My wife really enjoyed the hotel and her stay as well.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Renaldofrank67, Thank you for the great review! We are thrilled to see you took advantage of our wonderful location! We hope to have you back at the Blake Hotel the next time you are in New Orleans! Thanks for staying with us, and have a great day! Warm Regards, Ryan McGuire - Assistant General Manager

This property is within walking distance to the French Quarter and Bourbon Street. Great location and with Best Western you can't go wrong. Beautiful room, nice building, good value for the money as the room was absolutely gorgeous with great views.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear DesertDuo208, Thank you for the wonderful review! We are thrilled to see everything went perfectly for you during your stay! We can't wait to have you back at the Blake Hotel the next time you are in the Big Easy! Thanks for staying with us and have a wonderful day. Warm Regards, Ryan McGuire - Assistant General Manager

The Part-time night auditor needs more training and customer service skills. I waiting about 20 minutes trying to get checked in, he kept swiping my credit card until finall my bank froze my account he acted like nothing was wrong then he hhanded me the keys without me signing anything and said just go to the room we'll fix it later. Very strange employee

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Yvette T, Thank you for the review. Please accept our sincerest apologies regarding our front desk agent. Poor staff interactions are something we take very seriously. We are very sorry for the inconvenience, and this issue will be addressed promptly. We hope we can make it right again in the future. Thank you for staying with us. Warm Regards, Ryan McGuire - Assistant General Manager

Zana at front desk was nice and informative. The bath tubs and bath tub walls need to be updated and/ or bleached. The tub was clogged and was fixed within an hour. The restaurant inside the blake hotel food/drinks were good. The hotel was busy and I loved the flavored water -located on the lobby floor. I may be back due to the location of the hotel.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Coburnsolutionzllc, Thank you for the review. We are very glad to see you had a pleasant experience with our staff, especially Zana! That being said, we do apologize about your tub. We do hope you can take advantage of our wonderful location the next time you are in the Big Easy! Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Of all the hotels in NOLA, surely you can find another place to stay. The Blake is a tired, rundown hotel in need to a facelift and new management. Two small elevators - one doubles as the service elevator. The rooms are like the streets of NOLA- dirty and smelly.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Blake09292019, Thank you for the review. We are very sorry that the Blake Hotel did not live up to your expectations. Please accept our sincerest apologies in regards to your room cleanliness and quality. We hope we can make it right if you could give us another opportunity to have you back again. Thank you for staying with us. Sincerely, Ryan McGuire - Assistant General Manager

The hotel was in a great location to everything. It is a quiet place to stay after hanging on Bourbon Street; with a nice restaurant and good food. The room was clean and spacious. The staff was very friendly and willing to help. I only thing that I would suggest is to invest a few dollars in new mattresses. Our bed mattress sunk in the middle when you went to lay down. Overall, great hotel.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear RitamV4643SV, Thank you for the great review. We are very glad to see you took advantage of our wonderful location, and had great experiences with our staff! That being said, we do apologize about your mattress comfort. We do hope to have you back to the Blake Hotel in the near future! Thank you for staying with us, Ryan McGuire - Assistant General Manager

Billing is horrible. hotel and staff was nice. convenient location close to down town and lots of great food and restaurants. Other than the billing i would recommend to a friend or colleague to stay here

The front desk and restaurant staff are super warm and nice. The location is very convenient and closer to everything. The front desk manager Zana, she is super sweet and give us small gift after she heard we just got married. Thank you to your excellent service, that means a lot to us. We enjoyed the trip in New Orleans. Yay!

Staff at check in desk were great. The maid staff, not so great. Only 1 wash cloth was left in the room when we checked in. Day 2, no linens at all were left. Day 3, no maid service at all. The trash cans were never emptied during our stay.

Beds are hard as rocks and uncomfortable. Rollaway beds are not readily available, as represented in hotel info. Valet was only available during daylight and early evening hours. Elevators are hit or miss with working. But security is good and staff was extremely kind and as helpful as possible though!!!

This was a nice hotel and very convenient to all the action. The only issue was the AC system was very loud inside the room and kept interrupting our sleep throughout the night. Staff was friendly and helpful to suggest area attractions.

After a long day at work, I returned to my room to find that the room was not cleaned or serviced. I reported it to the evening manager. His attitude was indifferent. He did not even apologize and said that was housekeeping and not his job to service the room. Pathetic how one bad apple can mess things up for everyone. Our company will take our business next door to the Whitney Hotel.

the hotel was amazing. rooms were clean and very comfortable. perfect walking distance to the french quarter and surrounding areas. will def be back and the atmosphere was great as well. awesome trip.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ms. Hannah, Wow! Thank you so much for the amazing 5 star review! We are very pleased to see that our rooms were very clean and comfortable throughout your stay. Also that our location was in walking distance to everything you wanted to see. I am so happy that you had an overall awesome trip with us and can't wait to see you again on your next visit to New Orleans. I hope you have a wonderful day! Sincerely, Chaz Cavignac Assistant General Manager

As this is located in not-so-close to the center of the French Quarter, you can stay with quiet circumstances. And the front man named Kelly was so nice, and he graded up my hotel. And the room was clean.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Taichi S, Thank you for the great review! We are very glad to see you took advantage of our wonderful location in the city. Also we are thrilled to see you had great experiences with our staff, especially Kelly. We hope to have you back again the next time you are in New Orleans. Thank you for staying with us, and have a wonderful day. Warm Regards, Ryan McGuire - Assistant General Manager

Yes, I'd love to stay again! The safe could have been a little more accommodating and we could have used a radio in the room, but otherwise it was a great room. Good walking distance to major attractions. Really appreciated the water picture in the lobby.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Joannacarson, Thank you for the great review! We are very pleased to see you had a great experience at the Blake Hotel! That being said, please accept our sincerest apologies with the problems you had with the safe. We hope we can have you back again soon! Thanks for staying with us, Ryan McGuire - Assistant General Manager

One of the most authentic and genuine check ins I've had. Kelly Forest is the man and will help anybody out, especially people who haven't been to New Orleans before. His personality is one of a kind and definitely someone you'd like to learn more about

Right when we walked in Kelly Frost was so kind to us. Cracking jokes and keeping an inviting tone. He even went as far as to show us which streets would be the safest at night and gave us tips as he drew it on a map. Not only was he incredibly helpful but he asked us questions about myself and my fiancé and truly made us feel welcome.

Bluegreen vacation promotion it was a great stay there at Blake Hotel very convinced located close to everything Broudon Street if your football fan in walking distance Museums and must all entertainment and dining

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear FrequentFlier665247, Thank you for the great review! We are thrilled to see that you loved our terrific location! We hope to have you back the next time you are in the Big Easy! Thank you for staying with us, and have a great day! Thanks, Ryan McGuire - Assistant General Manager

Stay for NO game...close to stadium. Convenient to all things to do in NO. Got a good price...they accidentally double charged me...but was very prompt to refund. Small eatery downstairs...grits are fantastic. Starbucks very close...get there early.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Verncissiro, Thank you for the great review! We are happy to see that you took full advantage of our excellent location in the city! We hope to have you back to the Blake Hotel the next time you are in New Orleans. Thank you for staying with us, and have a wonderful day! Warm Regards, Ryan McGuire - Assistant General Manager

Location great staff friendly and helpful. Walking distance to French Quarter and Canal St. Room was comfortable. Bathroom a little small. Microwave and fridge available. No kettle but hot water for tea making available in dining room.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Wet53, Thank you for the review. We are thrilled to see you had a great experience with our staff and took advantage of our wonderful location! We hope to have you back at the Blake Hotel the next time you are in New Orleans. Thank you for staying with us, and have a wonderful day. Warm Regards, Ryan McGuire - Assistant General Manager

There was no tv remote, old wet clothes were left hanging in the closet which smelled, and the water head was hanging from the wall in the bathroom. Never again... The staff was friendly but the room was over priced for what they offered.. #NeverAgain

Shower constantly had pubic hair. Room was very small. Location of hotel is within walking distance of the French Quarter so that was awesome. Free parking on the side of building on the weekend. Probably would not stay again if I had a choice.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Vjmorris0831, Thank you for your review. Please accept our sincerest apologies of the hair you found in your shower. As much as we do pride our housekeeping department, it seems as though we fell short of your expectations. We are very glad to see you did get to take advantage of our wonderful location though! We hope you can give the Blake Hotel another chance in the future, as we will be sure to make it right. Thank you for staying with us, and have a great day. Sincerely, Ryan McGuire - Assistant General Manager

We've stayed at the Blake Hotel multiple times and they never disappoint! Prices are great! Location is perfect...close to the Superdome and downtown...everything is in walking distance. And the staff are knowledgeable and friendly. Ryan was especially helpful on this trip and a pleasure speak to. Thanks so much!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Emilyde8, Thank you for the wonderful review! We love that you're able to take advantage of our wonderful location, and had great interactions with our staff (especially Ryan). We can't wait to have you back again! Thank you, Ryan McGuire - Assistant General Manager

The staff here is lovely, very accommodating. It's in a great location, right next to Lafayette Square. The room was super comfy. And the restaurant by the lobby is great - friendly service and tasty food.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Revadevimajor, Thank you for the 5 star review! We are thrilled to see that our staff wow'd you while you were staying with us! We are also glad to hear that you took advantage of our wonderful location! We hope to have you back again soon. Thanks for staying with us, and have a wonderful day. Sincerely, Ryan McGuire - Assistant General Manager

Your customer service will depend on the color of your skin. We witness this multiple times every time we were waiting on valet to bring the car. At one point we asked if they would recommend a place to dine and was told “I wouldn't be able to tell ya!” Yet, everyone who matched their skin color they would get a friendly welcome, WiFi password, how to score free parking and not get caught. Not to mentioned offered to other guests to suggest local place to eat.

We picked this hotel because it is a short drive to the cruise terminal from the hotel. There is a restaurant in the hotel, however, it is a separate entity from the hotel. The area is walkable and has the old New Orleans charm. The down town trolley runs by the hotel.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Rodc899, Thank you for the 5 star review! We are very glad to see you took advantage of our great location! We hope to have you back the next time you are in the city! Thank you for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Take photos down that does not reflect the image of hotel, provide water bottles and offer plastic ware in rooms when needed restaurant was the best part great food and great staff, need to let guest know that when booking you take partial payment and the rest at the time of check in

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Vylakong, Thank you for the review. We sincerely apologize that the hotel did not live up to your expectations from the visual appearance to the amenities. The Blake Hotel takes the first night's room and tax as a deposit, and then the remaining balance at the time of check in. We are sorry if there was any miscommunication about our deposit policy when you made the reservation, but the policy is available to see online. Thank you for staying with us, and have a great day. Thank you, Ryan McGuire - Assistant General Manager

Took my mother and her sisters on a family "Girls Trip" this past weekend. What a wonderful time we had. Great Location.. walking distance from most attractions. Rooms were beautiful. Clean with a great view. The Hotel staff were all amazing. Zania and Chris checked us in and they were awesome. They made us feel so welcome and comfortable. We felt like we were staying with family !! Chaz assisted us the next day, very professional and helpful ! Anthony Williams and Tina Lacour assisted us and every Hotel should envy you for the staff you have !! We will be staying at the Blake every year for our "Girls Trip" Thanks guys !!!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear 073476, What a wonderful review! We are thrilled you had such a pleasant experience with our staff, especially: Zana, Chris, Chaz, Anthony, and Tina! We can't wait to have your group back the next time you are in New Orleans! Thank you for staying with us, and have a wonderful day! Warm Regards, Ryan McGuire - Assistant General Manager

This hotel has a great location. We walked everywhere we wanted to go. However, parking is very expensive and there is no breakfast provided with the room. We felt that for a Best Western, breakfast should have been included. The room was very nicely decorated and the bathroom was very nice. However, the exterior of the hotel is looking a bit dated. But for this price point, you can not beat this hotel for New Orleans. I am sure we will be back.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Judy M, Thank you for your review. We are very glad that you overall enjoyed your stay! We are sorry to hear that the exterior did not meet your expectations, and that we don't have breakfast included. We are looking forward to having you back to the Blake Hotel the next time you're in the city! Thanks for staying with us, and have a wonderful day. Thank you, Ryan McGuire - Assistant General Manager

Hotel nice & staff friendly. Bed very comfortable, clean sheets, nice pillows. Best happy hour with great cheese sticks and small plates. Really enjoy the fresh fruit water. Convenient to public parking & transportation.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear 647pennyl, Thank you very much for the terrific review! We are thrilled everything worked out well during your stay! We hope to have you back at the Blake Hotel the next time you are in New Orleans. Thanks for staying with us, and have a great day. Warm Regards, Ryan McGuire - Assistant General Manager

Mr. Kelly at the desk is a consummate professional. He made my stay exceptional, not many actually care these days, but he obviously does; as he makes you feel like your the only one staying there. Truly exceptional service. I would stay again because of him. The hotel is comfortable and close to everything.

Blake hotel is within walking distance of many attractions, restaurants, events etc. The staff always acknowledged my presence. Mr. Kelly was a lot of fun upon check out. He volunteered to get cab service for me which came promptly. I'm extremely happy I chose Blake as my final hotel decision.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Enelcare, Thank you for your review. We are are very glad you had a great experience at the Blake Hotel, especially with our staff! We are also thrilled to see that Kelly provided you with exceptional service. We hope to have you back the next time you are in the city. Have a wonderful day! Warm Regards, Chaz Cavignac - Assistant General Manager

We had a wonderful stay during our trip to New Orleans. The hotel is in a great location and was very quiet and relaxing. The restaurant downstairs was amazing and all the staff we encountered were extremely friendly and helpful!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Anna S, Thank you for your terrific review! We love to see reviews like these showing off our great staff!!! We hope to have you back again to the Blake Hotel soon. Thanks for staying with us, and I hope you have a great day. Thank you, Chaz Cavignac - Assistant General Manager

They are trying —caring staff for sure—but not near hitting mark of a premier collection hotel. Bed was very saggy in middle, air conditioning never caught up until wee hours of morning ( I know, it's New Orleans, but still don't expect it to be humid in 9th floor premier hotel room!).

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Srgriff, Thank you for your review. Please accept our sincerest apologies in regards to your stay. As happy as we are that you had a great experience with our staff, we are very sorry that the room itself lived up to your expectations. We hope you can give the Blake Hotel another shot in the future as we will make this issue right. Thank you for staying with us, and have a great day. Thank you, Chaz Cavignac - Assistant General Manager

stylish with a homey feel, thanks in no small part to the welcoming staff—Kelly is the best, especially at the wee hours when travelers need it most! our many requests were met swiftly & with a terrific attitude. even the security lady was friendly! had a great experience at The Blake, especially considering the price…& the convenient location between casino & bars adds to the outstanding value. looking forward to a return trips!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Emilylawyer, Wow! Thank you for the wonderful review! We are thrilled to see you had such a great stay with us at the Blake Hotel! We can't wait to see you again the next time you are in town. Have a wonderful day. Warm Regards, Chaz Cavignac - Assistant General Manager

PERFECT PERFECT PERFECT!!! That's how I'd describe our stay at The Blake. Everything was perfect...from the staff (front desk, valet people, the diner staff, all the way up to the manager and assistant manager). We could not have asked for anything better. The room was incredible, the location was amazing, the diner downstairs was DELICIOUS! It was just an incredible stay and a place that we will be going back to. If you're wondering if you should stay here, take it from me, you should!

Great location, great hospitality! The room/hotel was clean and we had a very easy check in/check out. The staff were courteous and the hotel had a restaurant right in the building. Very close to the superdome!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Brendisssima, Wow what a wonderful review! We are thrilled to see you had a wonderful experience, especially with our staff! We hope to have you back again at the Blake Hotel soon! Thank you for staying with us, and have a wonderful day. Warm Regards, Chaz Cavignac - Assistant General Manager

Good location away from all the noise, everything you need. Only BW that I stayed in two weeks which didnt supply breakfast. Also needed to pay for parking @ $35 per day. Took issue however when we found out the credit card had been charged twice. Apparently a holding bond returned when you depart... no need for this as they have credit details and could charge if damage if needed. This caused issues as I had been traveling using card for weeks and just about used up credit, withholding a second amount reduced my credit limit. Funds then not released till a week later "why".

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear MacAttack720 Thank you for taking a moment to review your stay; our location is hard to beat with city's best dinning,attractions and nightlife just steps from our front door! Unfortunately, breakfast is not included, however we do have a restaurant attached to our hotel that serves breakfast, lunch and dinner. We are very sorry with the issue you encounter with your credit card, if you need immediate assistance don't hesitate to contact us at the Blake Hotel.It will be pleasure to welcome you back on your next trip to NOLA! Best Carlos Toledo General Manager

It was nice. Staff very outgoing room was a little small but neat. Parking is 45.00 that was not told to us so just know 45.00 PARKING, staff was cool and outgoing. I would go back there again. Luv it

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear MsMczeal Thank you for sharing your experience during your stay. It is through feedback such as your that we are able to continue to improve upon the service that we provide to our valued guests.We are very sorry that you didn't get the details of the parking rate when you made your reservation. I can reassure you that i will personally check into this matter.We hope you will again choose our hotel when planning your next trip to NOLA! Best Carlos Toledo General Manager

Close to eatery, great staff, housekeeping was prompt and friendly, updated rooms, comfortable bed, very comfortable! They serve breakfast but is not free. The water at the front desk though was soooo good and had good presentation.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear aishawalker Thank you for sharing such a lovely experience with us. We are so appreciative of your review. Our staff across is fully dedicated to creating the best overall experience. Unfortunately we don't have free breakfast, however our lovely restaurant is open from 7:00 am to 10:00 pm, serving Breakfast, Lunch and Dinner. Thank you for staying with us and sharing the details of your stay. We hope to see you soon! Best Carlos Toledo General Manager

This hotel is a little older. The top floor had a odd smell. The room was clean and it was good walking distance. The staff was the best part! It was good value for a family of 6. I think the style gives the hotel character. The little resturaunt was very good. They also has good drinks!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Beth N, Thank you for the review. We are very glad to hear you had a great stay and had great interactions with our staff! That being said, we sincerely apologize about the odor you experienced. We hope you and your family will be staying with us again! Thank you for staying with us, and have a great day. Thank you, Chaz Cavignac - Assistant General Manager

Kelly at the front desk was friendly , professional and very helpful. He answered my questions concerning the area and provided excellent directions. The location of the hotel is great, everything was in walking distance. Thanks, Bonnie

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Bonnie W, Thank you for the outstanding review! We are very pleased to see our staff, in particular, Kelly, made your stay warming and satisfying. We hope to see you the next time you are in New Orleans! Thanks for staying with us, and have a terrific day! Warm Regards, Chaz Cavignac - Assistant General Manager

I enjoyed my room king sized. It was huge and just for me. Pillows and sheets were so soft and comfy. Clean and nice. I didn't like there wasn't breakfast available you had to go to the restaurant but he made it seem it would be available with your stay. No options for parking beside valet. I didn't like that.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Stephanie J, Thank you for the review. We are very glad you enjoyed your room, and that it was clean and up to your expectations. We are fortunate to provide a third party valet team that ensures your vehicle is safe at all times. We hope to have you back at the Blake Hotel the next time you are in the city! Have a wonderful day. Thank you, Chaz Cavignac - Assistant General Manager

What can I say about this hotel that is positive? The evening supervisor (pregnant female) is very nice and friendly. Oh and it's in a decent area. That's it... that's all. The furniture needs updating, the crab cakes are HORRIBLE! The billing system is a joke, my friend didn't add me to the reservation and her flight was delayed. I was left sitting the lobby because they wouldn't change it from her name to mine or allow me to check in. A complete disaster!! Do NOT stay at this privately owned hotel because they make up the rules as they go! Ryan the GM went against everything he assured my friend he would so when they spoke on the phone and felt that dinner vouchers compensated her for her inconvenience.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear kimhK2036VS, Thank you for your review. We are sorry that you did not have a pleasant experience at the Blake Hotel. As a security precaution, we cannot change names on a reservation. We are very sorry that you also had a bad experience at Cafe at the Square, as we will pass along this review to their management staff. Thank you for staying with us, and we hope you had a great day. Sincerely, Chaz Cavignac - Assistant General Manager

Kelley forest -Receptionist is extremely helpful when he moved my reservation to dates ahead and gave me a room for exact same price.Hotel has nice rooms,great view of city,cleanliness,good service .Hotel rooms are available at affordable price if booked online through priceline

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Niraj T, Thank you for the wonderful review! We are thrilled to hear Kelly provided you with wonderful service! We hope to see you back at the Blake Hotel again in the future. Have a wonderful day. Warm Regards, Chaz Cavignac - Assistant General Manager

Great service and great workers especially kelly foster was a kind and positive person. This service alone makes Blake Hotel our preferred hotel for NOLA. Would like to also say the hotel was very clean and smelled nice

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Taehyung G, Thank you for the wonderful review! We love to see guests truly content with our outstanding team! We can't wait to have you back the next time you are in the Big Easy! Have a wonderful day. Warm Regards, Chaz Cavignac - Assistant General Manager

she was very kind and always helped when we needed her. when we were out of towels she was quick to bring them to our room. The hotel was a great experience too. very nice people at the front desk. the hotel was close to everything.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Maggie K, Thank you for the wonderful review! We are thrilled that our staff, especially Elaine, made your stay perfect! We at the Blake take pride in our staff, and we love it when we read reviews like these! We hope to have you back the next time you are in New Orleans! Have a wonderful day. Thank you, Chaz Cavignac - Assistant General Manager

The hotel is in a nice location and close to downtown and the French Quarters. However the rooms need some updating. Also the valet parking at $46 per night, seems a bit high especially in comparison to other hotels in the area.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Travel456196, Thank you for the review. Please accept our apologies that the rooms were not up to your standards. We are very fortunate to provide parking for $39.90 per night before tax through a third party valet team that keeps your car safe and secure. Thank you for staying with us, and we hope you can give the Blake Hotel another chance the next time you are in New Orleans. Have a great day! Thank you, Chaz Cavignac - Assistant General Manager

The hotel was placed in the perfect location. Walking access to everything! Hotel staff outperformed the description of customer service with knowledge of area and helpful assistance in all matters of traveling in the area!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Michael S, What an awesome review! We are so happy that our staff wow'd you as much as they did! We can't wait to have you back at the Blake Hotel the next time you're in New Orleans! Have a wonderful day. Warm Regards, Chaz Cavignac - Assistant General Manager

I had a wonderful 4 night stay in this hotel. This is an older, but clean hotel. Everyone from the front desk, housekeeping, the bar and the kitchen chefs were all kind, helpful, and welcoming. I had the best bread pudding I have EVER had (ask for extra bourbon sauce). There is a trolley service close by, cab or LYFT service is $6-8.00. Rouse's grocery store is close by as well as a CVS. Daisy Mae's Southern Restaurant is close by too. A Starbucks and Smoothie King is across the street. The food in the hotel restaurant was good. I enjoyed breakfast, the Crab Salad and wish I had brought a pan of the bread pudding home. My plan is to always stay at the Blake; it felt like “home”.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear StoneyOak, Thank you for such a great review of the Blake Hotel. Ranging from front desk staff, to housekeeping, to the restaurant, we LOVE to see such raving reviews of our staff. You'll always be treated like family anytime we see you again. Thank you again for the wonderful review, and we hope to see you soon! Sincerely, Chaz Cavignac - Assistant General Manager

The hotel was the perfect location for our needs. It was centrally located. The dining there was excellent as well. The staff was courteous at all times. There was some street flooding while we were there and some entered into the Lobby but the staff was on top of it. I would definitely stay there on my next trip to New Orleans!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear thelmakimbrough, Thank you for the outstanding review! We are thrilled to hear that you had such a great overall experience with the hotel, in particular the staff. We can't wait to have you back the next time you are in the city! Have a wonderful day! Thank you, Chaz Cavignac - Assistant General Manager

Great location, very close to the famous French Quarter and the museum that I wanted to visit. Staff are really friendly and helpful. The fitness center is also very good. Highly recommend and I will definitely stay at this hotel next time I visit New Orleans.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear robertlwhsu, Thank you for the 5-star review! We always love hearing that our staff charmed you throughout your stay to prompt such a wonderful review. We can't wait to have you back at the Blake Hotel the next time you are in town. See you soon! Chaz Cavignac - Assistant General Manager

I stayed at the Blake Hotel for Essence Music Festival; and I have to say that they went above and beyond with the level of customer service. Employees were very attentive to me and I appreciated the service. I would recommend this hotel because it's in the perfect location- the streetcar and bus stop is close to the hotel. Also, it's in walking distance to the Superdome, Bourbon Street, and the Convention Center. However, the rate was steep for a Best Western Hotel, otherwise I would consider it again.

My wife and I stayed at the Blake and found the people to be cheerful and very helpful. The hotel was located in a great spot to see everything we wanted to see. The trolley had a stop right by the hotel, we wanted to travel like locals, so we got around just fine without the use of a vehicle. While we were there the city experienced a huge rain storm that flooded the entire city. Because the Blake is on some of the highest ground in the city it experienced only minor flooding and the staff handled the situation with perfection. They made what could have been a serious problem into a minor inconvenience. Kudos to them. I recommend the Blake highly, staying there will enhance your visit.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Barry L, Thank you for the 5-star review! We are thrilled to hear that you had a great experience with the hotel's staff! It seemed like you had quite the New Orleans experience while you were staying with us. We hope you and your wife stay with us again, and hopefully next time it is a little drier. Have a wonderful day! Thank you, Chaz Cavignac - Assistant General Manager

We had leftover food in our fridge when we arrived and no one serviced our room for 3 days. We had to call to get towels every day. I recommend you save yourself the trouble. There are plenty of great hotels in NOLA.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Jervie W, Thank you for your review. Please accept our sincerest apologies in regards to your experience at the Blake Hotel. It seems as though our housekeeping department definitely fell short throughout your stay, and for that we are truly sorry. If you'd like, we would appreciate it if you would contact the hotel directly and speak with myself, or my co-Assistant General Manager Ryan McGuire, as we would like to hear about your stay in more detail. We hope to hear from you, and I hope you have a great day. Thank you, Chaz Cavignac - Assistant General Manager

My friend and I was visiting New Orleans during our conference. We stayed at the Blake Hotel. I was very impressed with the customer service and the hotel lobby. The lobby was very relaxing and a great place to sit and talk as you watch the city and local walkers past by. The lobby has many windows for viewing. And was told that the hotel is Great for viewing the Madi Gras parade. The hotel has a restaurant that has delicious food. The Starbucks is just across the street. A big plus for me. The bedrooms are small in size but neat and clean. Our bedroom had an spectular view. I would stay again at this hotel and would recommend it to others. Suggestion for improvement... Update elevators and Draperies in bedroom.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Msprepp, Thank you for the great review! We are very pleased to hear that you had such positive interactions with our staff! Also, we are delighted to hear that you enjoyed our on-site restaurant, Cafe at the Square. The Blake Hotel is a blast during Mardi Gras, and we hope you can experience it with us next year! Have a great day. Thank you, Chaz Cavignac - Assistant General Manager

located on the corner of poydras and saint charles, minutes away from the french quarter and convention center. wonderful experience, great service, really good restaurant on the premises with a full bar. I wanted to give a shout and highlight Kelly F. Kelly works at the front desk and he went above and beyond his duty to get me and my friend a cab to the airport during tropical storm Barry. Our Lyft driver refused to take us and Kelly went out into the street and flagged down a driver. Thank you Kelly and we will be back!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Trek790903, Wow! What an awesome review! We are thrilled to see you had a 5-star experience at the Blake Hotel! From the restaurant, to the service (in particular, Kelly), it seemed like everything went perfectly for you. We can't wait to have you back the next time you are in New Orleans! Warm Regards, Chaz Cavignac - Assistant General Manager

The location and customer service is fantastic. Every awesome thing about NOLA is within a 10-minute walk from the hotel. The front desk staff is incredibly competent and helpful. Everything else...TERRIBLE. The AC in our room leaked every day and had to be cleaned out daily by maintenance staff. No one brought us towels, took out our trash or touched our room without us calling the front desk. When we checked in, our fridge was full of old food from the previous customer. The ice machine on our floor didn't work and I could go on. With all of the great hotels here in NOLA, you probably deserve better. Enjoy your NOLA experience somewhere else. We were disappointed. This was my anniversary and my wife's birthday. We had a blast and enjoyed every moment until we returned to our hotel daily.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear tinker w, Thank you for your review. Let me start off by saying how much we deeply apologize about your experience at the Blake Hotel. As much as we pride our housekeeping department, it seems as though we fell very short of our standards. Also, please accept our sincere apologies in regards to the air conditioning and ice machine, as we have since fixed these problems. We are glad the staff was great, but all in all we are very sorry about your stay. If you'd like, we would like to hear from you. If you could contact the hotel directly and ask for me or my Co-Assistant General Manager, Ryan McGuire, we would like to hear more about your stay and try to rectify the situation. Have a wonderful day. Sincerely, Chaz Cavignac - Assistant General Manager

The Blake Hotel has good customer service and the housekeeper Shannon was very nice and friendly and kept our room clean. I enjoyed hanging out in the lobby that's super comfortable. I'm extremely pleased with my first stay here.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Elewis-22, Thank you for the wonderful review! We are thrilled to see that you received wonderful customer service throughout your stay, especially from Shannon! We hope we see you at the Blake Hotel the next time you are in New Orleans. Have a great day! Warm Regards, Chaz Cavignac - Assistant General Manager

So I would like to start off by saying location,Location this hotel was walking distance to the concert and convention center.Shannon our house keeper was amazing she was so helpful and when we needed something she was on top of it.My only complaint is the bathroom doesn't have a vent so after we took a shower we had to wait to do hair and make up because it was so hot.Overall good experience.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Staystrong89m, Thank you so much for the amazing review! We are excited to hear that you loved the location of the hotel and that it was in walking distance to the concert and convention center. Also I am very grateful to know that our housekeeper Shannon was very helpful and that she assisted you with everything you needed. The Blake Hotel is very pleased that your overall experience was great and we can't wait to see you next year. Happy Essence Festival! Sincerely, Chaz Cavignac Assistant General Manager

We came for a girls trip hotel is centrally located near Superdome and convention center.The front desk staff was welcoming upon checkin but Shannon was our housekeeper/room attendant and made sure our room was taken care of and made the stay very pleasant. She was friendly and very professional. We look forward to staying here again.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Sunkissedblake, Wow thank you so much for the amazing review! I am very pleased to hear that you loved the location of our hotel. Also that your girls trip turned out spectacular and that you girls were near everything that ya'll wanted to do! The Blake hotel prides itself on great customer service and I am ecstatic to hear that our housekeeper Shannon was very pleasant throughout your stay and took care of you and your friends. We hope to see you girls next year! Sincerely, Chaz Cavignac Assistant General Manager

Enjoyed our stay at the Blake Hotel. The staff was awesome. Enjoyed our trip for the 25th Anniversary of the Essence Festival. This is our third stay at the Blake. We very enjoyed the early check-in. This allowed us to relax before we ventured into the city of New Orleans.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Jennifer S, Thank you for the 5-star review! We are very happy to hear everything went well on your third experience with us! We eagerly look forward hosting you for a fourth time! Have a great day, and see you soon. Warm Regards, Chaz Cavignac - Assistant General Manager

We booked a room last minute for 4th of July weekend and this place was great! Not only was the hotel clean but the staff were phenomenal. We were greeted by Jamilla and Ryan at the checking desk and they greeted us wonderfully. They were completely respectful and so welcoming. They answered all the questions we had and made the process so smooth for us. We were checked out the next day by Kenny who also was such a fun spirit with us, I forgot something in my room and returned and he was so kind and allowed me to get the belongings I forgot. I would absolutely come back just because of the great staff. The rooms were spotless as well. Great place for a great price!

I have stayed in this Hotel 5 times so far and it's my first time writing a review. I arrived very early and was allowed to check-in waaaay earlier that I was supposed to. Kelly Forest at the front desk was super professional and helped me out. The hotel is very clean and in convenient location. You can use their valet service or park at the parking garage across the street. Will definitely come back again (for the 6th time).

We loved staying at The Blake on our recent visit to NOLA. The front desk staff was warm, welcoming, friendly and helpful. Jamila went the extra mile everytime- giving us a room with a park and city view on a high floor to checking in our bags since we arrived early to giving us a late check out. She asked us if we were comfortable and needed any help getting around. She was the best! The housekeeping staff made sure we had extra regular coffee and enough toiletries throughout our stay. The elevators to the 11th floor were prompt. We loved the food at the restaurant downstairs!! Also the hotel is conveniently located just outside but close enough to the French Quarter at $5/6/7 Lyft ride away. Starbucks across the street. The Blake felt like a second home after our stay there.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear ZinnyY, Thank you for the 5-star review! We love to hear that our staff, especially Jamila at the front desk, enriched your experience at the Blake Hotel! We pride ourselves in having a terrific staff, so reviews like these warm our hearts of our team. It is great to know that we can be your home away from home anytime you are in the Big Easy! Have a great day! Thank you, Chaz Cavignac - Assistant General Manager

We stayed here for a mini trip. The location is great, the staff is great, everything is everything is clean and well put together. We had one hiccup, but Ryan the manager handled it with flying colors. Would stay again.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Katie C, Thank you so much for the delighted review! We are so pleased to hear that our staff was amazing throughout your stay, especially our manager Ryan. Also that you loved our location is a major bonus!! We would love to see you again on your next trip to New Orleans. Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

Me and my husband stayed at this hotel and we've enjoyed our stay at this hotel. Our housekeeper April was very great. April service our room and she did an great job. Brought us fresh towels and also changed our linen as well. For sure I will be visiting this hotel again. Keep up the good work.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ms. Williams, Thank you so much for the amazing review! We are very happy to know that our housekeeper April was great throughout your stay and that she went above and beyond to give you exceptional service. I will definitely pass this a long to her. We are delighted that you and your husband enjoyed your overall stay and we hope to see you guys soon. Have a great day! Sincerely, Chaz Cavignac Assistant General Manager

Zana and Mrs Dorthy was great. They made sure my stay away from home was pleasant! Thanks to both ladies for the professionalism and hospitality. Great Job! If you ever looking for a place to go that has a great location, the people is great and have a great place right downstairs...Blake hotel is the place to go!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Paradise42352920989, Thank you so much for the great feedback. We are very pleased to see that Zana and Dorthy's customer service was exceptional throughout your stay. At the Blake we strive to make sure every guest receives the professionalism and hospitality that you received from our great employees. Also I am happy to know that our location was perfect for you guys during your stay. We would love to see you guys again on your next visit to New Orleans. Hope to see you soon!! Sincerely, Chaz Cavignac Assistant General Manager

Bathroom very small. Room was old and unappealing. Had to request a cleaning redo of bathroom upon arrival. Beds were very comfortable. Hallway outside of the room needed vacuuming. Breakfast was very g but expensive. $45 for two before tip.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Quest35123986942, Thank you for the feedback of your stay. I am so sorry that our rooms fell short of of your expectations. Also that you had to request for your bathroom to be redone is definitely unacceptable. We would like for you to contact the hotel directly so we can discuss in more detail your experience of your stay! We hope to hear from you soon so we can regain your trust to come back and stay with us on your next visit. I personally promise your next stay will be exceptional! Sincerely, Chaz Cavignac Assistant General Manager

So the location of the hotel was perfect! Close to everything and the valet was great! The room was not the cleanest but it was still okay. Now to the front desk, I'm used to above average service at best westerns especially a premier. Well the girl working the front was not the nicest and she also got busted making faces behind my back (by my hubs, who was out side) after I questioned the price of water and if it was complimentary. The front desk staff usually had a group of people hanging out and cutting up with them and could have cared less if you came in or not. The Resturaunt attached had good food but the waitress were sorta snippy and in a bad mood cause someone didn't show up. I work with the public I get it but you don't show it! I would not stay here again just because of the customer service. We have stayed in tons of best westerns and I guess I'm just spoiled because the customer service is always above and beyond.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Zombieflu, Thank you very much for your review. First off, please accept our most sincere apologies in regards to your customer service. Reading this review is extremely alarming to me as a manager that one of our employees would express the actions that you described. I really would appreciate it if you could call the hotel and speak with myself, or our co-Assistant General Manager, Ryan, and give us more detail about our front desk staff. I hope after speaking with one of us, we can right the ship and get another chance to make it right for you. I am glad you liked the location of the hotel, as we are walking distance to practically everything. Have a great day. Thank you, Chaz Cavignac - Assistant General Manager

Nice stay. Clean comfortable room, pleasant staff. Talked to manager Carlos Toledo, very pleasant fellow. Had breakfast at the Cafe at the Square, in house. Best grits I have eaten in a long time. Stopped back in for a cup coffee as checking out. Good Joe.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Mlambert555, Thank you so much for the 5 star review! We are so pleased to see that you had a clean comfortable bed, and a pleasant staff throughout your stay. Also we are happy to know that our General Manager Carlos Toledo was very kind when you spoke to him. I love to see that you enjoyed the grits from the cafe as well. You should definitely try the Andouille Benedict next time you come back very delicious. We hope to see you soon! Have a great day! Sincerely, Chaz Cavignac Assistant General Manager

Dorothy Dedmond was a great room attendant & very friendly she did a good job. The hotel was very nice some of the the front desk staff are a little rude though. The hotel is walking distance to Canal St. and all the stores & to Bourbon St.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Lakrisha J, Thank you very much for the 5 star review! We are thrilled to hear that Dorothy went above and beyond expectations! That being said, please accept our sincere apology about the rudeness of our front desk staff, as we pride ourselves in having great staff employees. Thank you again for taking the time to give the Blake Hotel a great review! Have a great day! Warm Regards, Chaz Cavignac - Assistant General Manager

We just got home from an amazing trip and our hotel was so wonderful. They upgraded us to a king bed.. let us check in a little early so we could go explore. I could only wish for this great of people every where we go. The room was perfect had everything we needed Housekeeping kept it very clean on a daily basis. I could not have asked for anything better all the way around. The location is awesome.. literally walked to every thing ... WWII museum.. bourbon street.. French market.. Thank you Chaz and your staff hope to be back in a couple years!!!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ksbecca, WOW! What an awesome review! The team at the Blake Hotel are beyond thrilled to see such great feedback all across the board! We are very pleased that everything worked out well with your stay ranging from staff service, housekeeping, and the room itself. We can't wait to have you back again the next time you are in NOLA! Laissez les bon temps rouler! Thanks, Chaz Cavignac - Assistant General Manager

I was definitely expecting more from this hotel. The lobby was nice and the cafe attached was nice, but the rooms fell short. They were slightly dingy and outdated. I understand the hotel is historical, but it's like they only updated the lobby area. They should put some more focus on the rooms. The bed was super hard, the standing lamp was super cheap, the curtains were broken, there was a giant dirt pile under the standing lamp. It wasn't terrible, but like I said, my expectation were not met. The parking cost more than the parking lot on the street. It was actually cheaper to get a parking ticket than to pay for a day of parking at the hotel.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Faster Horses, Thank you for taking the time out to write us a review about your hotel stay. I do want to apologize that we as a hotel fell short of your expectations. In regards to the out dating of the rooms, the super hard bed, broken curtains, and the giant dirt pile in your room. In no way shape or form is the acceptable at the Blake Hotel. Again I want to extend my sincerest apology. I hope that in the future when you visit New Orleans again you can come back and stay with us. If you call the hotel directly I will personally make sure your stay is a 5 star! Thank you so much for the feedback and have a great day! Sincerely, Chaz Cavignac Assistant General Manager

Love the hotel and the location. Minutes away from the French Quarter (prime location) However, the bed was uncomfortable. Staff made up for it in friendliness and just making sure our stay was better. I knew they couldn't do much about that.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Adventure15156330292, Thank you for your wonderful review! We are thrilled to see that our staff made your stay 5 star worthy! However, please accept our sincere apologies about the bed comfort. Feedback like this only makes our hotel better. We hope the next time you're in New Orleans, you chose the Blake Hotel again. Thank you, Chaz Cavignac - Assistant General Manager

The premises are very well taken care of, the room was amazing! I left my night robe hanging on the bathroom door when we left, after a few tries the Manager Carlos Toledo, called me back assisted me with a resolution. I was very pleasantly surprised he took it upon himself to make things right. No, I did not get my rob back but he asked me to send him the link where I ordered my rob, and he will give us a discount on our next visit to NOLA. Hope to visit soon and I will definitely stay at the Blake!! I definitely recommend this hotel, we were there for a wedding, we visited other rooms around FQ, and this Hotel stands up to all of the rest, hands down.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear BeeLightLifeSoul, Thank you so much for the wonderful feedback! We are pleased to know that our rooms where amazing throughout your stay. We are also extremely satisfied that our General Manager Carlos Toledo resolved the issue you had with your missing robe. At the Blake Hotel we strive to make sure every guest is fully satisfied at the end of their stay. We look forward to you coming back and staying with us on your next visit. I hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

The staff, service & Restautant was great, but the carpet in our room (number 1001) was filthy. We asked the housekeeper to vacuum it, which she did, but it didn't help. It needs to be professionally deep cleaned. We had to wash our feet before we could put on our shoes after walking barefoot in it.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Getaway66344406240, Thank you for the feedback about your stay. I am pleased to see that our staff and the service of the restaurant was great. However, I do want to apologize for the dirty carpet in your room. Here at the Blake Hotel we pride ourselves with exceptional housekeeping service and I am sorry that we fell short. We would love for you to comeback and stay with us on your next visit. Feel free to contact me directly at the hotel so I can make sure your next visit with us is enjoyable! Sincerely, Chaz Cavignac Assistant General Manager

Came to my room door being open and my belongings on bed. Happened to my other colleagues who stayed with me too. Though customer service was good, services provided were bad. Breakfast was not included and very expensive for given amenities.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Meander62105917475, We really appreciate the feedback of your stay at the Blake Hotel . We want to extend our sincerest apology for the inconveniences that you encountered throughout your stay. Rest assured, management is investigating this specific incident with your door being open and the belongings on your bed, because this is not the standards the Blake Hotel strives for each and every day. In regards to breakfast, it is not complimentary, however, we do have an onsite restaurant that serves breakfast starting at 7:00a.m. We hope that we can regain your trust and you can give us another chance on your next visit. Please do not hesitate to contact me directly at the hotel so I can personally make sure your next stay is more than satisfying. Sincerely, Chaz Cavignac Assistant General Manager

The Blake hotel is a nice hotel, with friendly staff, but the best part of my stay was dining in the hotel restaurant. I know people would say you don't go to NO and eat at a hotel restaurant but Chef Ne'Cole has changed my mind about that. Not only was her food absolutely delicious, her personality was as well. If you have not eaten her food you are missing out. I hear her bread pudding is fabulous, hate I missed that, but her take on shrimp and grits, andouille eggs Benedict and crab cake Benedict were amazing. Looking forward to having a meal again from her. Thank you Chef Ne'Cole for an awesome dining experience.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Traveler1967V, Thank you very much for the kind review. We will definitely pass along your review to the staff at Cafe at the Square. As a team, we are very glad you had a great experience. Have a great day! Regards, Chaz Cavignac - Assistant General Manager

Had to do a one night stay in NO with friends. They chose the Blake and it turned out to be perfect. Clean, nice staff and conveniently located. Will definitely consider for future trips! I recommend it!

Had to drive through New Orleans for a family trip and loved what this hotel had to offer. The staff was very friendly, rooms were well kept, and overall was happy with everything. Definitely would come here again

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear 24dominics, Thank you for such a great review! We love to hear when guests are truly satisfied! We hope to see you the next time you're back in NOLA! Warm Regards, Chaz Cavignac - Assistant General Manager

Basic hotel, nothing special. Restaurant does not open early for breakfast and no coffee in lobby. Also, if they say room has "no view" this means no window so confirm this on check-in if you have any issues with claustrophobia. Check the extra blankets and linens for cleanliness upon entering although this is a recommendation at any hotel not just this one. I ranked it as average because bed was comfortable/clean, shower had ample hot water, and security personnel watched me as I stepped out the front of the hotel for a cigarette at 5 am. This would not be my first choice hotel when returning on business to NOLA; however, if you need a place for basic amenities then this wouldn't be the worst.

Came to NOLA for my first time. The Blake told us we were getting an upgrade. I was very upset. The room was very dated. It had a strong mildew smell. The furniture was stained, curtains had an odor, shower curtain stained, carpet in hallways are dirty. AC is very loud. We killed a bug(roach) in our room. I was very uncomfortable returning to my room each night.

Blake hotel posted hundreds of dancers for a pre-dance convention. All of the staff Went out of their way to help make the transition from our hotel to the ship go smoothly. The hotel is located in walking distance to the French quarter. The rooms were spacious and clean and up-to-date. There was a microwave and refrigerator in each room.

My husband and I stayed at the Blake . What I can say about the hotel is that it's very old,the elevator takes forever and the 10th floor hallway was very hot. As for the staff they where great !front desk was a little rude but I understand they where busy at the moment .There was a young man andreas who was very respectful every time we saw him. We asked him for towels and he brought them right away . My housekeeper Shannon was outstanding she had our room fresh every time we came back (husbands a pig ) but over all I would come back for sure

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Theladyriot, We want to thank you for the feedback about your stay. I am excited to see that our houseman Andreas and our housekeeper Shannon went above and beyond throughout your stay to make it extra special. Also I just want to apologize for the elevator timing and the temperature on the floor. We would love for you to come back and stay with us on your next visit. Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

I booked 2 rooms for a weekend stay and my card was charged 3 times..When ask to speak with a mgr , they never would come up to the counter, on the last day of stay a was finally able to speak with someone but he at like he was clueless of what was going on...Now my card is 400.00 short and I'm getting the runned around about it.

The location was perfect to get around to all sites. The staff was very friendly and helpful for all we asked for. Jamila and crew were wonderful. The room was very comfortable and clean. High praises!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear 44HA, Thank you so much for choosing our hotel for your lovely honeymoon! I am extremely happy to see that our staff was very friendly and helpful, especially our front desk agent Jamila. Also we are pleased to know that our rooms were comfortable and clean. We love that you are giving us high praises and we hope to see you soon on your next trip to New Orleans! Sincerely, Chaz Cavignac Assistant General Manager

The front desk staff were incredibly helpful and pleasant! Zana in particular was amazing! Hotel rooms were clean and standard for what you are paying. Great location within walking distance of great restaurants and Smoothie King Center. Would definitely stay here again!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Smarrujo, Wow thank you so much for the amazing review! We are excited to know that our front desk agent Zana was pleasant and helpful throughout your stay. Also, I am excited to know that the rooms were clean and was exactly what you wanted. We would love to see you again on your next trip to Nola! Sincerely, Chaz Cavignac Assistant General Manager

Check in process was smooth. The lady who checked me in was friendly and helpful. The housekeepers were nice. The desk staff I encountered during my staff were rude. Otherwise, the hotel was old but clean and well maintained.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Mr. Chris, Thank you for the feedback about your stay. We are happy that your check in process went well, and that the housekeepers throughout your stay was friendly. I do want to apologize for the other staff members, this is not the way we operate with hospitality at the Blake Hotel. We would love for you to give us another chance so we can regain your business. I hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

My family and I really enjoyed out stay. The staff was amazing. The room was nice and clean. Mr. Keith Williams was very nice and always had a smile on his face. As we were checking out Zana made checking out just as pleasant. We really love the location where everything was in walking distance and public transportation was right there.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Guest2uva, Thank you so very much for the amazing review! We are elated that you really enjoyed our stay:) Also I am so happy that our staff was amazing throughout your stay. Especially, our two front desk leads, Zana and Keith, they always do a great job with their southern hospitality charm. We would love for you to stay with us again. We hope to see you soon! Sincerely, Chaz Cavignac Assistant General Manager

Friendly helpful staff who answered all our questions and concerns, including where to park when unloading/loading, and instructions for the parking garage. The manager (Jamila) was very friendly and encouraged us to complete the online review.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Mr. Don, Thank you so much for the wonderful review. We are excited to see that our staff was very friendly and answered all of your questions and concerns throughout your stay. Also that Jamila was very friendly and encouraging is amazing! We would love to see you soon on your next trip. I hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

Great location. Great price. I had Issues with my room which could've been handled more efficiently. I couldn't sleep for the first two nights (due to an issue with the fridge) and granted it's a vacay, but i like To get a good night's sleep while I'm away. The staff took too long to give me a room switch. They weren't at full occupancy. By the third day, it was great (in the new room), but i checked out on the 5th. Not sure if i would Stay again, as it wasn't horrible. But it wouldn't be my first or second choice

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Brentl168, Thank you for the feedback about your stay. I am glad that you loved the location of our hotel. We do apologize for the noise issue you had with your fridge. Also I am sorry that we did not move you right away. We will take your incident as a learning experience so this situation will not occur again. I hope we can regain your business again and make your stay 5 star! We hope to see you soon! Have a great day! Sincerely, Chaz Cavignac Assistant General Manager

We stayed 3 nights and 4 days and all we could smell as we entered the elevator and the hallways was weed. The staff was friendly, the restaurant is good with decent prices. We had to track down our room service to get replacement towels and trash can liners. She seemed higher than a kite!! The bathroom had rusted fixtures and the tub had black stuff around the edges. Overall it was an okay stay. We just had the munchies afterwards.

I'd never been to New Orleans before and when I travel, I normally stay at a Marriott or Hilton brand as there's familiarity and I know what I'm getting. I must say I'm glad I took a chance(thanks Priceline). The service was great. Keith (great guy) gave me a spectacular/perfect room (I'm secretly hoping to get the same room on my next visit) in the corner on the 11th floor - room 1102 (I think). It had a great view of Jackson Square, perfect location. 10 minute walk to Bourbon St, 12 minutes to the House of Blues - and I walk slow. Very quiet hotel with a comfortable bed and a great assortment of cable channels. I didn't visit the restaurant that was on the ground floor as there were many restaurants and eateries on our travels. I will definitely be back.

We returned here for our 30th anniversary after having visited for a professional meeting 3 years earlier. Chaz, the weekend Manager, went all out to make it a special weekend. We will definitely consider staying here again.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Maps14152341395, Thank you guys for the fabulous review! I am so happy to see that you spend your 30th Anniversary at our hotel and in our lovely city. I am pleased that I could make your stay wonderful. We strive to make sure every guest gets the experience that you received. We definitely can not wait to see you guys again on your next trip to New Orleans! We hope to see you soon and congratulations on your Anniversary again:) Sincerely, Chaz Cavignac Assistant General Manager

The Blake Hotel is conveniently located on the St. Charles line. Our room looked out over Lafayette Square where they held a free concert one night. Close enough to Bourbon Street but far enough from the frenzy. We went for Jazz Fest and it was easy to get around. Staff was very helpful and friendly.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Explorer56120299860, Thank you so much for the 5 star review! We are ecstatic to see that you enjoyed the free concert that is held every Wednesday at Lafayette Square. Also that you enjoyed our location, which is close to Bourbon Street, but far away from the craziness. We like to know that our staff was very helpful and friendly, that is another bonus that was perfect for your stay. We cant wait for you guys to visit again. Hope to see you soon! Sincerely, Chaz Cavignac Assistant General Manager

The staff at the Blake really ups the quality! It is a generic conference hotel that needs some updating. There is 1 fantastic elevator and one that takes forever. Our check in process was lovely and everyone working front desk was great. The location is really fantastic so if not planning to spend loads of time, it's a great spot in New Orleans.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Alik7, Thank you for the great feedback! We are happy to know that our staff ups the quality of the hotel. Also I am excited that our front desk was great throughout your stay! Our location is one of the best in the city and we are glad that you enjoyed everything you wanted to do nearby! We cant wait to see you again on your next trip to Nola. Hope you have a great day:) Sincerely, Chaz Cavignac Assistant General Manager

Great place to be for the parades as it along one of the routes.The safe in our room did not work.Also some of the plugs were loose and did not work.The exercise room has some equipment that didn't work,there was nothing there to wipe the equipment down after working out and the complimetary fruit was old and getting shriveled.The employees at the desk were not very helpful or friendly.We realized that it was a busy time but that is no excuse for not giving good customer service.The manager Chaz was friendly and helpful.When we checked out the bill was confusing and Carlos was not very helpful in resolving it.

The rooms were neat and tidy, however our shower made an awful squeaking/squealing noise when it ran, and there was a component of it that dripped continuously. The furnishing could use an update as well.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Beehaska, Thank you for the feedback! I do apologize for the issues that you had with the shower and the noise. I want to thank you for bringing this to my attention and I will let my maintenance department fix these issues immediately. We would love for you to come back and stay with us on your next trip. Please contact the hotel directly and ask for Chaz. I will personal make sure your stay is 5 star! Hope to see you soon! Sincerely, Chaz Cavignac Assistant General Manager

Did the job, nothing fancy, really dated decor, wished the rooms were bigger, wished the bathrooms weren't as dated and small as they were. Staff were AMAZING! Very friendly, welcoming, kind, and attentive. Perfect location, could walk many places, and the trolley was right outside the hotel.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Sherwinmcmanji, Thank you so much for the wonderful review and feedback! I am excited to see that our staff was amazing and very welcoming throughout your stay! Also we are happy that our location was perfect and that you could walk to the attractions you wanted to go! We cant wait to see you again on your next visit to New Orleans. Hope to see you soon! Sincerely, Chaz Cavignac Assistant General Manager

I loved our trip here to New Orleans thanks to the Blake Hotel. I booked a trip with about 100 guests and their staff was ever so helpful all along the way. With this many people, I thought this trip might have been a nightmare, but the Blake employees made this trip perfect. The hotel is well within walking distance to anywhere you need to be. Our rooms were incredibly spacious and we couldn't have asked for anything more.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Tate S, Thank you for the amazing and thoughtful feedback! We love to know that our staff was ever so helpful for the big group that you booked for at the hotel. Also I like to see that our location was within walking distance to anywhere you needed to go. I am glad that you loved how spacious the room was and that you would love to come back and stay with us. We hope to see you soon! Sincerely, Chaz Cavignac Assistant General Manager

Nice Hotel. Only downside was that beds were not very comfortable. No fluffy pillows, no comforter at all- nothing to sink into after a long day of touring or dancing! Otherwise, great prices even during festivals.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Scenic43464699817, We are elated to know that you loved our hotel and that you stayed with us for a good price. I do apologize for the uncomfortable beds and pillows in your room. We strive to make sure every guest feels like they are at home. When you come back to the Blake I personal will make sure your bed and pillows are comfortable. We hope to see you soon! Have a great day!

The location is the greatest thing about this hotel. I also loved the restaurant there. However, the room was not that spacious and the bed wasn't that comfy. The bathroom was very small. I also wished mirrors were in the room and not just the bathroom. I probably wouldn't make this as my first choice to stay here.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Quest11060676065, Thank you for your feedback. We like to see that you enjoyed the location of our property. However, we do apologies that there was not enough mirrors in your room and that the overall room space was small. We hope that we can regain your business and give us another shot. I Chaz, the assistant general manager will personal make your stay amazing on your next stay. Please call us directly and ask for me! Sincerely, Chaz Cavignac Assistant General Manager

My family and I were so impressed with our stay. Staff was super friendly and welcoming. Jamila was so helpful with everything! She really went above and beyond for us and we were so thankful for her. Great location and clean hotel!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ms. Angela, Thank you for the amazing feedback! I am excited to know that you were very impressed with your stay. Also, that our staff was super friendly and welcoming throughout your stay. We are happy to know that one individual, Jamilia went above and beyond and made your stay extra special. That is what we strive for, experiences like yours. We cant wait for you to come back and enjoy our hotel and our great city. See you soon! Sincerely, Chaz Cavignac Assistant General Manager

I stayed at the Blake Hotel for one night during Jazz Fest. The hotel is centrally located in downtown New Orleans. About 1.5 mile walk to the French Quarter. Zana and Chelsea were very helpful at the front desk. They provided good advice about how to get around. I would stay at the Blake Hotel again.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Mr. Daniel, We are very pleased to know that you came to our beautiful city for Jazz Fest. I am ecstatic to see that our front desk staff Zana and Chelsea were very helpful throughout your stay. Also, that they assisted you in directions and local places to visit is a major plus! We cant wait to see you again on your next visit. Hope to see you soon! Sincerely, Chaz Cavignac Assistant General Manager

The hotel in my. Opinion was not to Best Western Standards they had way too much furniture in the room the decor was very dated there was a strong musty smell probably due to the amount of condensation dripping down the inside of the windows and to top it all off they had closed the restaurant to the public and the hotel guests without any notice and opened it for a private party however they did sell some snacks at the registration desk if you were stupid enough to pay $8.00 for a .34 cent cup of noodles yes you read that right eight dollars I'm a diamond select member I stay at BW hotels more than I stay at home after that stay I have been thinking about switching hotels

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Curious35705563530, Thank you for your feedback. I am so sorry that you did not have a good experience. We like to see that our guest have wonderful experiences, especially our Best Western Diamond members. We would love to keep your business and give us another shot. I promise your next stay will be amazing. Please call the hotel directly and ask for Chaz so I can make sure your stay is splendid! Sincerely, Chaz Cavignac Assistant General Manager

I booked this hotel for a quick overnight trip for my husband and I as we had a business meeting in the morning. He was pleasantly surprised with my pick, the rooms were clean, the staff was very friendly and helpful. Check in was fast and valet service was great! The hotel was very easy to locate once we got to the city, we will definitely be back for a pleasure trip as it is in a great location.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Culture46628270964, Thank you very much for the awesome feedback! I am very pleased that you chose our hotel for your last minute trip. We are ecstatic to see that our staff was very friendly and you loved the cleanliness of the rooms. We strive to make sure each one of our employees give 100% hospitality and I am please that you will come back and stay with us. I hope you have a wonderful day! Sincerely, Chaz Cavignac Assistant General Manager

Zana (happy belated birthday) and Jamila (blessings to your new addition) were AMAZING. Nearly everything in the area (French Quarter) was sold out, and I had to adjust a few arrangements. Zana and Jamila went above and beyond, which was GREATLY appreciated. The property is in THE perfect location. The room was fine (maybe 3.5 stars) for what I needed. I wasn't expecting luxury or high end, but UNDERSTAND SOMETHING TRAVELERS: THERE ARE NO 4-5 star PROPERTY OUT THERE FOR LESS THAN $200+ PER NIGHT.......ZERO! Either way the service outweighed this properties short comings. Thanks ladies!

The location is great if you want to be away from the French Quarter but close enough to walk. It's about 1/2 a mile from all the touristy stuff. A few of the people at the front desk are rude, but we had an enjoyable visit for the most part. Be prepared to pay for valet parking.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Kb Copeland, Thank you for your feedback! I enjoy seeing guest that can enjoy all of the touristy stuff because of our prime location. I do want to apologies for the rude front desk staff. Here at the Blake hotel is not how we operate on customer service. Hopefully you can give us another chance to make your stay 5 star. Please let me know if you have any other questions. Kind Regards, Chaz Cavignac Assistant General Manager

Staff at this hotel ignored us while we stood directly in front of them at the desk. There were three staff standing there... Then when we asked for our bags from the back the worker dragged our bag along the floor stating it was too heavy.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Trek23042585929, I just want to start off by saying how extremely sorry we are that this situation happened to you guys. This customer service is defiantly unacceptable and this should never happen. Again my sincerest apology for the incident. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. Sincerely, Chaz Cavignac Assistant General Manager

Combining conference with fun visit and found the Blake and staff a great choice. Close enough to canal street and good food options. Went for early run from the hotel every morning and felt safe and easy distance to jog to riverfront and cafe summons. . Desk receptionist were awesome ! Xanax went out of her way to be a great and fun host. Cafe adjoining the lobby was a good choose for breakfast late dinner and casual glass of wine. Try mothers just around the corner for breakfast YUM ! Room was clean and comfortable. Good choice ! Good neighborhood.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ms. Meredith, Thank you so much for the wonderful feedback! We are pleased to know that our location was perfect for everything you wanted to do in the city. Also we are happy to know that our staff was great during your stay, especially our front desk agent Zana. I see that you enjoyed the great food New Orleans has to offer,especially Mothers they are wonderful. We are so happy that you stayed with us and cant wait to see you on your next visit. Sincerely, Chaz Cavignac Assistant General Manager

There was no hot water all afternoon and evening. The front desk said maintenance would be in in the morning to look at it. No other rooms available with hot water or other accommodations offered. Walls are very thin. You can hear doors slamming and hotel staff in the hallways with their walkie talkies blaring.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Traveler, I just want to start off by saying that I am extremely sorry and disappointed to hear about the experience you had throughout your stay. I do apologize for your room not having hot water. I looked into the situation and your room not having not water was due to the city working nearby. Again from the hotel and I, the assistant general manager we do apologize for the inconvenience. We hope that you can stay with us again on your next trip. I promise your stay will be amazing! Sincerely, Chaz Cavignac Assistant General Manager

My girlfriends and I have been coming to New Orleans for the French Quarter Festival for several years now. We decided to try a new hotel and have found The Blake to be it! The check in process was a little slow, but they explained they were training a new person. We arrived from the airport at 10 AM and were allowed an early check-in. Normal check in time is 4 PM. We were able to put our luggage in the room and head to the festival. The room was neat and tidy, bathroom was clean, as were the sheets. The safe worked just fine to store our valuables, tablets, etc. The view from our seventh floor window was of a park which was quite nice! The streetcars pass in front of the hotel and the stop is very convenient. However, the Quarter was easily within walking distance. The restaurant in the hotel served some pretty tasty beverages! I loved the Who Dat tini...vodka, kaluha, and cinnamon. Breakfast was amazing! My favorite was the chicken and waffles but the shrimp and grits were also excellent! The staff was super nice, especially Kelly Forrest and Keith Williams. They were very friendly, helpful, and genuinely concerned about our stay. The two men went above and beyond. They wanted to make it our best stay and they definitely succeeded! We will be back next year.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear shedaws615, Thank you so much for the awesome feedback! I am so happy you chose The Blake Hotel for your trip to the french quarter festival this year. Also I am very pleased that your overall experience was great. I like to see that the front desk checked you in early and that my employees Keith and Kelly went above and beyond to assist you guys during your stay. We are ecstatic to know that you guys will be back next year and can not wait to see you again. Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

Spent the weekend .. when we got here early on friday morning Keith went out of his way to get us in a room.. Jamilla, Kelly, Keith,and Jonathan were so nice and went out of their way to make our visit great.. from.being helpful to great conversations ... will definitely be back!! Thank u guys !!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ms. Conni, Thank you for the awesome feedback! I am happy to know that Keith, Kelly, and Jamilia went above and beyond to make your stay amazing. Our staff strives to make sure every guest has a wonderful experience. We are happy to know that you will come back and stay with us and cant wait to see you again! Sincerely, Chaz Cavignac Assistant General Manager

My family and I stayed at the Blake hotel primiraly due to the location to all the attractions. Inital expereince was awesome. However, there was hair on the sheets and the towels. The faucet handle was falling apart and difficult to operate. We requested a late checkout due to a few planned actractions the following morning. When we returned to the room to checkout, we realized our luggage was riffled through, and the money we had in the safe was stollen. Do not use their safe! I would not recpmmend satying at this hotel!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Go10792337331, I want to start by saying I am extremely sorry for the disappointing stay that you had with us. Here at the hotel we strive to make sure every just gets a wonderful experience and make them feel like they are at home. We as a hotel under any circumstances tolerate theft and this matter will be investigated to the fullest extent. Again I am extremely sorry that this occurred during your stay. Please let me know if you have any any questions. Sincerely, Chaz Cavignac Assistant General Manager

I am going to be honest, I was lure by the name, considering the price, I though that I was going to be surrender by a cozy hotel boutique like,in the middle of Nola, Oh boy, I was wrong!!! The best about that hotel is the location. Other than that, the rooms are very old, i(t does not mean anything if they will keep them in good shape.) The front door didn't work, the faucet in the bathtub and in the sink were about to come off, the bed was making a horrible noise and the sheets had stains. The best? our housekeeper, very friendly, she was the only one that will acknowledge us. Honestly, first and last. Will never stay in a BW Hotel.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as yours that we are able to continue to improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team. Again, our sincerest apology for your experience. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. Sincerely, Chaz Cavignac Assistant General Manager

The location was ideal! Close to the Convention Center and Close to the French Quarter. Directly on a streetcar line. The restaurant in the hotel was very good - I'd recommend the Baked Mac & Cheese, Soups and Salads and the Bread Pudding was very good and they had very nice breakfasts. I also had good wifi reception from my room to work on my tablet and my laptop. The front desk was very responsive to our issues and they all got resolved however we had numerous housekeeping and maintenance issues: 1) Bloody fingerprint on the door frame to our bathroom when we checked in that had to be cleaned 2) Room Safe had to be reset by maintenance to work 3) Dripping leak from our ceiling (HVAC condensate) that maintenance had to come out two times to fix correctly 4) Safe too small for a laptop so had to have the front desk lock up my computer Had a nice quiet dark room, however, the view was of a brick wall. Our friends had a room down the hall with a nice view but had extremely loud neighbors that had drunken screaming cursing bouts nightly at 2am.

This is a fantastic find! The Blake Hotel is within walking distance to most attractions. Excellent customer service from the front desk to the valet. Convenient location, inviting atmosphere, clean rooms with comfortable bedding and great staff.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Wow thank you so much for the amazing 5 star review!! I am ecstatic to see that my staff was excellent during your stay. I am also very pleased to see that I could help you guys with anything you needed and that you appreciated my effort in assisting you. We cant wait to see you guys on your next visit to New Orleans. Hope to see you soon! Have a great day:) Sincerely, Chaz Cavignac Assistant General Manager

The best thing about this hotel is the location. For what we paid for this hotel, i did not expect the service and rooms that we got to be so luckluster. A couple of things went wrong. First we were given a room that was filthy. The bathtub had someone's hair in it, the toilet seat look like a toddler had trouble finding its target, and the bedsheets were stained. When we told the front desk they had no problem changing the room. However, we were sent to a room 3 levels above our original that had windows that faced a brick wall so there was no lighting besides the little desk lamp. The room had a weird odor and we were literally next to the ice machine—the only room near a constantly used ice machine! There was no real ventilation so every shower added a dampness to the weird smell already in the room. Then, the hotel charged the wrong card for my stay. When i booked, I said to charge everything to my credit after reserving the room with my debit card. They charged majority of the stay on my credit but for some reason charged my debit for final charges at check out. Since i didn't get a receipt at check out, i was unable to correct the attendant. This place is great for last minute trips with no real expectations besides sleep and location—avoid if possible.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as yours that we are able to continue to improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team. Again, our sincerest apology for your experience. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. Sincerely, Chaz Cavignac Assistant General Manager

When booking this hotel, the photos are very deceiving. So deceiving, they arent even photos of the actual hotel! There is no court yard area and the photos of the rooms are not accurate! For a small fortune we had to pay to get what we thought we were getting we were left flabbergasted at what we got. The rooms were small and dated and dont even get me started about cleanliness. The rooms were filthy. Sheets hadn't been Changed. The room was falling apart. Stains on the ceiling. A/C barely worked in the room and didnt work at all in the hall way. Bugs in the bathroom. Black mold everywhere. Getting the front desk to bring clean sheets and pillows was a small fight as we had to call down almost every 30 mins for 2 hours to get them to finally come up. When these issues were brought up to the girl at the front desk and Chaz the general manager, they had nothing to say other than "Oh okay". When requested that we get a printed out bill for our records we told No that the company we booked through would provide an emailed copy. When we asked very nicely for one from them as well we were still told no that legally they couldnt provide us with one. Was also not pleased when at check in we were told the card on file for incidentals (we paid in full for the room prior) would not be charged unless the room had issues after we left due to issues of fees not being returned to the card if there were no issues was charged right as she was telling us that. When we called the hotel asking about it we were told to wait 10 business days if there were no issues.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as yours that we are able to continue to improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team. Again, our sincerest apology for your experience. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. Sincerely, Chaz Cavignac Assistant General Manager

Where to start. This hotel is absolutely disgusting. The housekeeping staff should be terminated, and management for allowing this hotel to be so dirty. Housekeeping does not change the sheets, doesn't even have them on their cart. On the elevator one housekeeper had colorful wigs and shirts that she found in a room, and stated that now she doesn't have to buy any wigs for Mardi Gras. I guess turning the items into lost and found, or try to contact the owner was a ridiculous idea. The carpet is disgusting, the elevators are slow and dirty. Front desk staff is ok at best. Valet is $46 a day and take FOREVER to get your car. I typically would never stay in a hotel like this, but it was for a time share promotion. Believe the negative reviews on here and go somewhere else.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as yours that we are able to continue to improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team. Again, our sincerest apology for your experience. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. Sincerely, Chaz Cavignac Assistant General Manager

I picked the hotel because we got a special deal but it was worth more than we ended up paying. It's in a location that's convenient to much of what makes New Orleans a great place to visit. There is reasonable parking nearby and the staff was great.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for the amazing 5 star review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

My stay here was amazing. I felt like a celebrity. Keith and Zana are very professional and they were very accommodating; at first we were giving a double room but I was with my husband and we prefer a king size bed. We were giving I know one of the best rooms in the hotel. Do yourself a favor and have breakfast at the Corner Cafe. The shrimp and grits are to die for. We must return!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for your five star review! We hope you enjoyed your time with us and in our beautiful city! We look forward to welcoming you back very soon! Thank you for choosing to be our guest. Sincerely, Chaz Cavignac Assistant General Manager

Loved most everything about the property except the fact they had the most firm beds I've ever slept in (and that's saying something). They did try giving me extra blankets, etc to help the situation but it wasn't enough. Just make sure you bring a foam pad to put on the bed when you come...

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for your review! We are thrilled that you enjoyed your time with us and found our location to be convenient and that you were comfortable and enjoyed your stay. We look forward to the opportunity to welcome you back during your next visit to our beautiful city! Kind Regards, Chaz Cavignac Assistant General Manager

To pricey for a very small standard room. Good location, staff very friendly & excellent breakfast restaurant on ground floor. The room seemed very dated & could use some upgrading. Did like the amenities especially the refrigerator, microwave & coffee pot.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for your review! We are thrilled that you enjoyed your time with us and found our location to be convenient and that you were comfortable and enjoyed your stay. We look forward to the opportunity to welcome you back during your next visit to our beautiful city! Kind Regards, Chaz Cavignac Assistant General Manager

This place is the best Every time I come here the Blake is where I stay luv the place is wonderful the staff is wonderful I will come back next time I come to New Orleans my house keeper Elaine is very accommodating

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for the amazing review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

This is a great hotel just blocks (easy walking distance) from the French Quarter. The attached restaurant and lounge have good food, decent prices and hours of operation. The downtown streetcars run in front of the hotel and there is a stop just down the block. The rooms have recently be refinished and are in really good shape. Definitely a good value for money hotel.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Greetings,Valued Guest! Thank you for your valuable feedback! We are thrilled that you enjoyed your time with us and appreciate your feedback. We hope to have the opportunity to welcome you back as our guest very soon! Kind Regards, Carlos Toledo

Annoying film on windows that blurred cityscape views from our 8th floor room. Location pretty convenient to warehouse district, convention center, Lafayette park, cruise terminal and only a few blocks to the French Quarter. This tired property is a decent option, but could use some love and attention, or s better price point considering the many nearby options. Staff was friendly. Cheers to travel! ⚜️

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for the amazing review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

We stayed here over the St. Patrick's Day weekend. We were VERY pleased. The room was the best with a great view (213). The bed wasn't very comfortable but everything else was. The food in the restaurant was more than great and the front desk attendants, Keith and Kelly, gave me life!!!! They really made my time at the hotel enjoyable. I definitely recommend this place. The only drawback, my mom had an edible arrangement delivered that never made it to my room...Edible Arrangements said it was delivered... so...

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for the amazing review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

We stayed at the Blake in New Orleans and were very pleased. The staff was very nice and helpful, the rooms were clean and the restaurant had good food that was reasonably priced. We liked the fact that the hotel is a couple blocks from Bourbon Street so when we wanted some down time from the partying, we were able to get it.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for the amazing 5 star review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

I receive an friendly treatment from Mr. Kelly Forest. In the reception. the hotel have a excellent ubication to French quarter just walking . the food at the restaurant and the attention was good, at breakfast and lunch.

Hotel was nice and clean and the staff was somewhat friendly . It was definitely worth the price of the room and would stay there again on another trip. The location of the hotel was in a very good spot as we were able to visit the world war two museum as it was in walking distance and also in walking distance of Bourbon Street and the French quarter . The hotel sits on St. Charles Avenue and is just a block away from Canal Street which is one of the main streets in New Orleans it seems that just about anything you would need to do with the New Orleans is within walking distance. It was very easy to get an Uber ride if we needed one to go outside the city in the area outside the hotel was also kept nice and clean. The rooms did provide a refrigerator and a microwave in the restaurant down below we did not visit but seemed to be very clean and nice. The hotel did provide a computer and printer and I was able to print off a fishing license at the hotel which was also very convenient

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for the amazing review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

The location of the hotel was great for our two day stay as we were able to walk everywhere we wanted to go. The price for the stay was affordable. Be aware there is parking but you have to pay daily for.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for the amazing 5 star review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

Everything was really nice. The hotel was neat and clean and the people at the front desk were very nice. Thanks Zana for the help at the front desk. We had such a wonderful time at the Blake hotel. Thank you!

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for the amazing 5 star review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

The room was good for the price. We had a problem with housekeeping not servicing the room once and the bed was not to standard for hotel chains, I found it uncomfortable. However, the room we had was spacious for the price.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you so much for the amazing review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

A great experience and look forward to it being a annual visit. The staff was very amendable , reacted when anything was requested. The Cafe in the hotel was perfect and very welcoming. The food was excellent and the staff became my family.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Dottie Belleto, Thank you so much for the amazing 5 star review! We are so ecstatic to see that your overall experience was great. Also that our staff was very amendable is a major plus. We would love for you to come back and stay with us on your next visit to Nola! Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

Hotel is in business district, just a couple blocks from french quarter. Walking distance to many places 8ncluding some really great restaurants. Room was very small, and bed was way too firm for my liking. They do make good use of the space in the room however, and it was kept clean. There is a mini fridge, microwave, coffee maker and in room safe. Doors on rooms tend to slam shut. Valet is expensive but so is parking anywhere in NOLA. There is a self park garage in building next door for about $15 less per day than valet.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Mr. Russell, Thank you so much for the amazing review. We are so pleased that you loved the location of our hotel and that you got to experience everything you wanted to see just minutes away in walking distance. I hope to see you again on your next visit. Sincerely, Chaz Cavignac Assistant General Manager

Rooms are smallish but good value for price paid; beds were very comfortable; just a few blocks to board St Charles Trolley; WW2 Museum a 12 min walk; 10 min walk to 2 famous oyster bars in French quarter; skip valet park as public garage only a block away if you don't plan to use car each day; friendly front desk; no breakfast included.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Mr. Richard, We appreciate the awesome review and the positive feedback about the hotel. We are happy to know that you got to accomplish all the sites during your stay. Also very please that our front desk staff was friendly throughout your stay as well. We cant wait to see you again on your next visit to New Orleans. Sincerely, Chaz Cavignac Assistant General Manager

Awesome location on St Charles Ave. The street car stops right outside for easy navigating the city. Rooms spacious with a view of the area. Front desk staff very friendly and helpful. Just a 7 minute walk down to the casino and the riverfront.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Ms. Tracy, Thank you for the great review. We are so glad that you like our location and the you thought the rooms where very spacious. Also I have pleased to see that our front desk staff was very friendly and helpful. We would love for you to come back and stay with us on your next visit down here. Hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

We had a great time, as always, but The Blake Hotel was a major part of our satisfaction. The hotel was very accommodating, especially since we were traveling with our 2 and 4 year old sons. It's very clean, and the rooms are super nice. Ms. Elaine is AMAZING and super friendly and helpful. Not only that, the price was super awesome. The location is great in that you can walk just about anywhere, and the streetcar stops right in front of the hotel. We will definitely return.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Wow thank you so much for the 5 star review! We are so excited to know that the room were clean and very nice. Also I am happy to know that Ms. Elaine our housekeeper went above and beyond to assist you. We cant wait to see you on your next visit and I hope you have a great day! Sincerely, Chaz Cavignac Assistant General Manager

The front desk clerk she was very defensive and rude and tried to assure me by giving me any available room and not the one I paid for. Then the one i got stayed dirty until i went to bed that night. Hair not mine in the sheets a dirty bathroom

Nice hotel, great staff and location was accommodating to all attractions. We stayed for Mardi Gras and were right in the heart of a family area. Felt comfortable having my grandbabies at the parades outside the hotel. Family friendly atmosphere.

Came in for a time sharing preview at The Marquee Preview center and Mardi Gras parades were taking place right in front of the hotel. I had everything we needed in walking distance. The Café at the Square that adjoins to the hotel had great food, coffee, and a bar. When I check-in and check-out Zana and Keith provided outstanding customer. I definitely will highly recommend Blake hotel to family and friends.

I booked the Blake last minute for the Sunday before Mardi Gras & had 3 others staying in my room. Also wanted to note that they didn't do valet during Mardi Gras due to being on the parade routes, which meant we had to lug our stuff several blocks. We were attending the day parades & check in wasn't until 4. I show up to hotel around 3:25 after the skies opened up & we were caught in a torrential downpour. I was carrying my luggage, bags of stuff caught in the parade, & a large cooler. I'm completely soaked from the storm & am walking with my aunt. They had several security gaurds at the entrance of hotel. I completely understand with the madness of Mardi Gras that this is necessary to a certain extent. But they wouldn't allow ANYONE into the lobby without a wrist band. The security guards reluctantly let me in after I told them I was checking in. My aunt whom I'm with is not one of the family members actually staying in the room, but she manages to get in the door with me while I wait to check in. I'm told I have to wait until 4 & the other members of my party must have a wristband. So me and my aunt respectfully move to a corner of the lobby to wait & dry off a bit until check in. A security guard then proceeds to walk over to me & inform me my aunt is not allowed to stand there with me, she must go outside. I try to explain I'm staying there and she's just waiting with me until I can check in. He repeats she can't stay. I am beyond irritated that my 65 year old aunt who is soaked from the rain is being told she couldn't stand with me who is paying to stay at the hotel!!! Other family members of mine stayed at the Ace hotel & did not have the issue of mandatory wristbands to even ENTER the hotel lobby. So ridiculous & I wish that had not happened because it put a bad taste in my mouth the rest of my stay. My room was clean & spacious. The actual hotel employees seemed very friendly. But again, super disappointed in the whole check in incident.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as yours that we are able to continue to improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team. Again, our sincerest apology for your experience. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. Sincerely, Chaz Cavignac Assistant General Manager

My hubby and I booked a room here to attend a ball on March 1, 2019. To begin, the parking was atrocious! There's only 2 elevators that carry only 6 people at a time. We got a wheelchair accessible room when that's not what we booked. We definitely won't not be staying again.

chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as yours that we are able to continue to improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team. Again, our sincerest apology for your experience. We hope you will allow us another opportunity to host you during your next visit to New Orleans so that we regain your trust as our guest. It would be a pleasure to welcome you back. Sincerely, Chaz Cavignac Assistant General Manager

The staff was very helpful and went out of there way. The room was very nice and clean and the food at the restaurant was amazing! You can't beat the location. Walking distance to alot of great places to eat and 5 blocks from Bourbon Street!

We love the hotel omg the room is clean housekeeping is wonderful I had so many scares for this trip but I must say we are enjoying our stay. On yesterday we finally got a chance to meet the room attendant that's been servicing our room Tasha is a sweetheart I over heard her having a conversation with another employee (NOTHING BAD) but I must say she cheered me up as well. The rain been trying to steal the excitement but me and my gals are going to party rain sleet are snow.....,We met another young lady waiting for the elevator (THAT TAKES FOREVER) and she gave us two restaurants to try out she told us that they were her go to spots we are here until Wednesday I just had to write a review because we are going to make Blake Hotel our permanent spot when traveling back to the big easy. Keith & Chad have been helping us out with directions & locations Cintrel have been checking on us everyday making sure we have everything we need and making sure the room was serviced (two thumbs up)the staff is amazing and I feel so at home if I could give 10stars I would.